Near Georgetown, TX 78628
Cliff
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that intermittently shut off’s and is not cooling properly. Compressor running abnormally and computer system overstressed. Main control, you are, compressor, and filter dryer will all need to be replaced to complete repair. Office will need to set return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11330971 (UI) and 1 WPW10143759 (dryer) and 1 WPW10675033 (cntrl-elec)"
Near Austin, TX 78727
David
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL WMHA9019HZ01 "Contacted tech line for direction on repair. Customer complaint is that the microwave door display has lines in it again. Customer was able to send a picture of the lines in the display. Tech line rep TJ informed me to submit the pictures to service matters for product review for a Likely PEX to a different model. Customer has informed me that the unit is hardwired. Uploaded into service matters, SR7727487253. Advised customer that I would follow up with him once I had a response with info for PEX or a recommended repair. No other action to take at this time."
Near Killeen, TX 76542
Al
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL WMHA9019HZ1 "Arrived to inspect no display, confirmed the complaint and Called Whirlpool Tech line and spoke with ROBERTSR#7727483101.Robert walked me through diagnostics test and found the unit needed a reset.Preformed the reset, cleared the error codes and unit now operates as designed.Job complete"
Near Georgetown, TX 78628
Paul
Job Details: 03/31/2020
MICROWAVE JENN-AIR JMW2430DP00 Arrived onsite for a microwave that is knocking the WiFi signal out in the entire home when in use. I found the upper corners on the door leaking and the meter bouncing between 7 to 10 cm when the unit is running. If I pressed in on the door the leakage would stop. Need to replace the inner door and possibly the door hinges. Ordering 2EA W10874474 HINGE-DOOR & W10687342 DOOR/MW.; ordrng 1 W10687342 (DOOR/MW) and 2 W10874474 (HINGE-DOOR)s
Near Georgetown, TX 78633
Lou
Job Details: 03/31/2020
REFRIGERATOR LG LFXC24796S/00 "arrived on site to inspect refrigerator noises. Upon further inspection, customer advised that the unit was making a loud humming noise and would stop when opening the door. Unit is currently quiet and making normal fan noises. I tested temps in the FC=11 degrees & RC=39 degrees. Inspected RC evaporator/cover and it was good. Inspected the FC evaporator/cover ad found a small amount of ice on the outside of the cover and I removed the ice. Customer advised that they found one of the unit doors open this morning and did not know how long it had been open. I advised the customer that due to the door being left open, warm air mixed with the cold air and creates the ice buildup and once the door was closed, the evaporator defrosted and removed the ice from the fan which was causing the humming noise (fan hitting ice) No water leaks observed during service, job completed."
Near Austin, TX 78748
Luis
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for moisture. Found excessive moisture on mullion with humidity control set to on.removed mullion no voltage,removed hinge found power lead not inserted to harness,installed lead to harness reassembled hinge,checked voltage to mullion good."
Near Dripping Springs, TX 78620
Robert
Job Details: 03/31/2020
WASHER MAYTAG MHW6630HW0 Arrived on job for leaks. Found leaking from dispenser.
Near Temple, TX 76504
Jonathan
Job Details: 03/31/2020
WASHER AMANA NFW5800HW0 "Arrived on site for a washer that’s leaking from underneath and won’t finish the cycle. Inspected unit and work area. Please do not in service diagnostics and found an F0 E5 (off balance load) error code. Placed unit in a an auto test and found no errors and unit working as designed. I ran the unit through a manual test on the spin and unit would not ramp up. I called Techline and spoke to JK SR# 7727479449. He asked how long the spin cycle would run when testing the spin. I explained it ran for 5 minutes before kicking off. He advised to replace the control and if that did not solve the issue, to replace the shifter. I replaced the control and tested unit in an auto test. Unit worked as designed and spin ramped up to normal high speed spin. Call complete."
Near Austin, TX 78726
David
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site to diagnose leak from FC. Performs diagnostic and found icemaker had tried to fill while already full and ice water not ejected. Replaced icemaker since it would not cycle to eject ice. Customer also told me the UI was reading 32 and blinking for freezer temp. Tried to reset and it would not reset. Power cycled unit and temp reset to proper temp and is holding. Measured FC temps and they are in line with display. All is working as designed at this time. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/31/2020
WASHER WHIRLPOOL MVWB765FW2 Arrived on site to install previously diagnosed gearcase. Upon attempting to remove stator found stator screw stripped and will not come apart as designed. Will need to replace rotor and stator as well to complete repairs repairs. No repairs are to be done at this time. No water leaks present at time of service.
Near Round Rock, TX 78664
Paul
Job Details: 03/31/2020
OVEN JENN-AIR JJW2330WS00 Arrived onsite for an oven that works and then shuts off for days before it will come back on. I found the control panel completely dead and non-responsive on arrival. I found 123VAC to the power supply but no DC voltage out of the power supply. The power supply needs to be replaced..; ordrng 1 WPW10286791 (CNTRL-ELEC)
Near Lago Vista, TX 78645
Lou
Job Details: 03/31/2020
WASHER LG WM3670HWA "arrived on site to install previously diagnosed and ordered part. I ordered the drain hose assembly and had it sent directly to the customer. I removed and replaced the drain hose assembly due to the old hose having a hole in it and leaking water. Once the new hose assembly was installed, I tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 03/31/2020
WASHER LG WT5070CW "arrived on site to inspect washer noises. Upon further inspection, I inspected the unit from underneath and the rotor/stator looked good. I placed the unit in diagnostics and tested and when the drain pump came on, it was extremely loud. I advised the customer of my findings No water leaks observed during service, job completed."
Near Waco, TX 76706
Jonathan
Job Details: 03/31/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for a dryer that would not turn. Inspected unit and work area.Replaced belt and tested unit. Unit is working as designed. Her brother paid over the phone due to this being their parents home.
Near Austin, TX 78758
Wesley
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and fridge leveling foot damaged and threading received bent see pic. Unable to move unit for cosmetic repair. Delivered doors for onsite maintenance to use after moving unit with multiple persons and adequate equipment. All else checks good.
Near Cedar Park, TX 78613
Paul
Job Details: 03/31/2020
WASHER KENMORE 110.2110201 "Arrived onsite for a washer not spinning the clothes dry. Mr stated the unit wasn’t draining correctly. I checked stored error codes and found an F9E1, F0E4, & F7E7. I found the washer pushed tight against the back wall and crushing the drain hose. I pulled the unit away from the wall and ran the auto diagnostics test. The unit completed the cycle and drained as designed. Call complete."
Near Austin, TX 78758
Wesley
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived onsite and installed correct UI. Unit is now beginning to cool. No other problems at this time.
Near Leander, TX 78641
Paul
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for a refrigerator not cooling to possibly replaced previous diagnosed sealed system parts. I confirmed the compressor was defective and was staying in start. I replaced the compressor and installed a UV filter drier and low side service tap on the compressor. I vacuumed the system. The unit held a 30 psi vacuum. I charged the system with 3.7 oz’s of R134A. I tested the unit and it is working as designed. Call complete.
Near Rogers, TX 76569
Al
Job Details: 03/31/2020
DISHWASHER GE GDF565SSN0SS Arrived to inspect dishwasher not staying on. Ran diagnostics test mode and discovered the power plug at the control wasn’t seated properly into the control.Fixed the issue and ran diagnostics test mode and unit began operating as designed.All water lines were dry at the time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/31/2020
REFRIGERATOR LG LSXS26386S "Arrived on site to install temp sensor, installed temp sensor and instructed customer to call if error code pops up again. Complete"
Near Austin, TX 78745
Scott
Job Details: 03/31/2020
DISHWASHER WHIRLPOOL KDTE304DSS0 "Arrived on site for dishwasher leaking , found leak is coming from diverter seal No other leaks detected at time of service ."
Near Austin, TX 78746
Jacob
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW92HEFU0 "Arrived on for bellow being twisted. Looked at unit. Also found that the drum was sagging, due to suspension spring broken. No issues at this time. Job complete"
Near Wimberley, TX 78676
Robert
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on job for complaints of running in of position. Found the washer valve failed to close completely washer sensing the water is draining water out. Replaced the housing and test. No leaks detected at time of service
Near Manor, TX 78653
Scott
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site ,replaced freezer gasket . Door is sealing properly . No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78626
James
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Arrived on site and installed new grille. Verified proper fit. Unit tests good. Job complete
Near Georgetown, TX 78633
Cliff
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found Exercise building at the top of the freezer evaporator indicating refrigerant leak in the system. Has no die dryer was installed during previous repairs was not able to indicate leak but found evidence of it on fresh food evaporator. Also noted freezer door rails not allowing freezer door to close fully. Compressor, RC evaporator, filter dryer, and freezer door rails will all need to be replaced to complete repairs. Office will need to have repairs authorized and set return appointment for three hours.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 CLONLY (PER HOMEOWNER ) and 1 W10276644 (compressor) and 1 W10625069 (bracket) and 1 W10625070 (bracket) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Canyon Lake, TX 78133
Noah D
Job Details: 03/31/2020
RANGE KITCHENAID KCGC506JSS00 "Arrived on site to inspect range for high flames, upon inspection found the correct orifice but low flames a little to high, corrected valve and retested all flames, all function worked correctly on all settings. Complete"
Near Georgetown, TX 78633
Cliff
Job Details: 03/31/2020
WASHER LG WM4270HVA/01 Arrived on site to diagnose a washing machine that is leaking. Tested unit and found drain clean out hose pinched and a hole has been worn in it. Removed damaged portion of hose and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Gatesville, TX 76528
Jonathan
Job Details: 03/31/2020
MICROWAVE JENN-AIR JMC2427DS02 "Arrived onsite for microwave that is shutting off after svseral seconds of starting it. Inspected unit and work area. Tested unit in normal microwave heat and unit made an electrical shorting noise and then shut off the UI panel. I reset the breakerI called Techline and spoke to Andy SR# 7727482267. He advised for me to check all connections for proper connections. Then check the internal cavity for arcing damage. He advised that if the cabinet was damaged that there was no sense in throwing parts at this because the wave guide would not be able to send proper waves down to the products meant to be heated. He advised that if damage was present, that we would need to replace the unit. However, if no damage is found, he advised for me to replace the inverter board, and then the ACU if need be. I found the magnetron had burned up at the end and found a spot on the top of the wave guide that I was unsure of. I called tech line back and spoke to Butch (same
Near Del Valle, TX 78617
Scott
Job Details: 03/31/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer not making noise . Found gear case failing , no oil but a lot of noise in agitation and spin .
Near Austin, TX 78729
David
Job Details: 03/31/2020
FREEZER WHIRLPOOL WRT318FZDM05 "Arrived on site to diagnose refrigerator that was reported to be warm in RC. Performs diagnostic and temp checks. Found 3 degrees in FC and 36 in RC, which seem fine. I removed the Evap cover and found a normal frost pattern and no obstructions in the Evap cover or fan. Customer had a Dr Pepper In the freezer that was also frozen solid. Unit appears to be working fine with no verifiable failures. Reassembled unit as all seems to be working as designed. Original tenant likely had blocked vents causing an issue, but everything is working fine now. Call complete."
Near Austin, TX 78745
Luis
Job Details: 03/31/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 "Arrived on site for no water. Tested dispenser no water from dispenser,found power harness not fully connected to water valve inside of liner housing. Installed power harness correctly to valve,reassembled unit tested water dispenser unit working as designed. Found dent on left side dispenser door,per customer whirlpool was ordering customer a new door."
Near Cedar Park, TX 78613
Lou
Job Details: 03/31/2020
DISHWASHER BOSCH SHX5AV55UC/01 "arrived on site to inspect dishwasher door opening during wash cycle. Upon further inspection, I found where the door latch is not catching and securing the door properly. I found the right leveling leg had worked it’s way back up and was not leveling the unit. I removed the mounting screws and leveled the unit and replaced the screws with flathead screws to keep the door from rubbing on them. Tested the door and found that it takes more force to open the door. I advised the customer of my repairs and advised that should the unit door continue to open during a cycle, to contact our office. No water leaks observed during service, job completed."
Near Round Rock, TX 78681
Cliff
Job Details: 03/31/2020
COOKTOP WHIRLPOOL GLS3665RS01 Arrived on site to diagnose a cooktop with a burner that will not stop trying to ignite. Tested unit and found failed right rear spark module. Replaced module and tested unit. Found all is functioning properly at this time
Near Austin, TX 78757
Leonardo
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL JMV8196AAQ Arrived on site to test unit for unit not heating. Test unit and found bad high voltage and found buttons not working.
Near Austin, TX 78726
David
Job Details: 03/31/2020
DISHWASHER WHIRLPOOL WDF530PAYM7 "Arrived on site to diagnose dishwasher that was not running. Performed diagnostic and got F9E1 code for diverter not reaching home position. Ran test cycle and just heard clicking and pump never kicked on. Replaced sump and motor assy and retested. Unit is now working as designed, with no water leaks found Call complete."
Near Manchaca, TX 78652
Luis
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for dispenser and deli control issues. Installed new auger motor tested dispenser ice and water working. Removed deli control installed new control per prev tech found control not working checked voltage at harness no voltage to deli control diagnosed a break in harness will need to order harness; ordrng 1 CNOTE (SEND ORIGINAL TECH) and 1 W11170612 (HARNESS)
Near Austin, TX 78758
Wesley
Job Details: 03/31/2020
COOKTOP KITCHENAID KICU509XBL Arrived on site and installed module and display and restored cook function of the unit. All checks good.
Near Lago Vista, TX 78645
Lou
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "arrived on site to inspect refrigerator noises. Upon further inspection, I immediately heard one of the fans making a loud noise. I found that the FC evaporator fan was rubbing on a block of ice. The remainder of the evaporator had a good frost pattern. I removed the ice and set the defrost time to #2 on test #7 in diagnostics. Also found ice forming at the back of the ice maker housing. Removed the housing and fund the back wall gasket missing. Customer advised that they had another company service the unit recently and they had removed the ice maker housing. I advised the customer that they didn’t replace the back wall gasket which is allowing warmer air from the refrigerator section to mix with the colder air from the ice maker and it’s causing the ice build up. I am ordering the ice maker housing adaptor and CNOTE-LSO I placed some perigum at the back wall to seal it off until I can get back to repair the unit correctly. No water leaks observed
Near Pflugerville, TX 78660
Andy
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven not heating properly. Performed whirlpool recommended temperature test at 350° and watched high and low swing cycles and found average temperature at 347°. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Austin, TX 78731
Jacob
Job Details: 03/31/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for unit not spinning correctly. Tested unit. Found unit not as stable in spin cycle. Ordered part. Rescheduled with customer. ; ordrng 4 W11415987 (SHOCK ABSR)s
Near Austin, TX 78723
Luis
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for cooling issue and door handle issues. Customer was getting wrong information from customer service on temperature settings,control setting different from owners manual,adjusted correct setting to u it informed customer setting a are not designed to freeze food in fresh food. Found door handle set screw stripping,removed screw installed set screw correctly to handle tested door operation unit working as designed."
Near San Marcos, TX 78666
Noah D
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW5700XL2 "Arrived on site to install capacitor and retest all functions of washer, upon inspection found the pinhole in the capacitor, changed out capacitor and retested all functions, all functions returned, no problems found. Job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 03/31/2020
DRYER MAYTAG MED5630HW0 Arrived on site for dryer not turning on at all. Tested and inspected unit and found failed UI as well as control that was recently replaced. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78721
Scott
Job Details: 03/31/2020
WASHER MAYTAG MVWC465HW2 Arrived on site for unit not spinning . Ran diagnostics got off balance and latch error code . Replaced latch . Unit tested normal . Did recommend fixing sub floor washer is sitting on . No water leaks detected at time of service . Job complete
Near Austin, TX 78725
Scott
Job Details: 03/31/2020
RANGE AMANA AGR5330BAS3 "Arrived on site for oven sometimes heating properly . Checked igniter , both igniter and valve checked normal . Tested and found ohms off on sensor . Also customer noted that sometimes controls respond . Ordering control. No gas leaks detected at time of service . ordrng 1 WPW10181986 (sensor) and 1 WPW10556708 (cntrl-elec)"
Near Austin, TX 78758
Wesley
Job Details: 03/31/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and installed the panel. Unit is now operating as designed. All checks good.
Near Austin, TX 78734
Luis
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for damaged door. Checked new door found top plastic grey panel raised on left hand side from stainless steel also found corner of grey panel raised on corner by liner, customer requesting new door due to top panel not flushed with stainless steel as in other sections. For management to check new door before rescheduling ; ordrng 1 CNOTE and 1 LW10728959 (DOOR)"
Near Cedar Park, TX 78613
Lou
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL WMH32519HZ-1 "arrived on site to install previously diagnosed and ordered part. Due to the intermittent failure of the display control, I removed and replaced the display control and tested the unit. Unit I operating as designed. Job completed."
Near Wimberley, TX 78676
Robert
Job Details: 03/31/2020
OVEN KITCHENAID KOCE507ESS08 Arrived on job for complaints of error code F1E5. Code for inverter error. Checked inverter no visual damage. Replaced HV control because of relay. But no change. Need inverter ; ordrng 1 W11325604 (INVERTER )
Near Horseshoe Bay, TX 78657
James
Job Details: 03/31/2020
REFRIGERATOR KITCHENAID KSRS25IKBL01 Arrived on site. Found fresh food at 50 found freezer side at -11. Tested air flow found no air flow through baffle. Found return air vent in fresh food blocked. Found large block of ice in bottom of freezer. Removed ice and removed item blocking air vent. Vacuumed condenser and cleaned. Unit now cooling properly. Job complete.
Near Killeen, TX 76543
Al
Job Details: 03/31/2020
RANGE AMANA AER6303MFS2 "Arrived to install previously ordered part.Removed, replaced and unit tested as designed.Job complete"
Near Spicewood, TX 78669
Kevin
Job Details: 03/31/2020
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived on site and replaced all parts recommended by CS Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site to inspect fridge for making loud noise during operation, upon inspection found the customer was hearing the normal compressor running noises. Complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 03/31/2020
WASHER LG WM3370HWA Arrived on job for complaints of not washing and noise. Found the noise was drain pump and not draining properly. Replaced drain pump and test. No leaks detected at time of service.
Near Georgetown, TX 78633
Lou
Job Details: 03/31/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "arrived on site to inspect wall oven/microwave combo unit error code. Upon further inspection, I placed the unit in diagnostics showing error codes F8E0 & F6E4. I tested the components in the oven and while testing the cooling fan, it began to make a loud rattling noise as if something was caught inside the fan blades. I removed the fan and inspected it and it appeared to be good. Reinstalled it and retested and the noise was gone. Also found after cycling the power to the unit, the console display was flickering. I am ordering the console, main ACU and cooling fan and CNOTE-LSO and scheduled return service ; ordrng 1 W11109174 (blower) and 1 W11261165 (cntrl-elec) and 1 W11428588 (CONSOLE)"
Near Georgetown, TX 78633
Cliff
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site to diagnose a washer that is not dispensing soap properly. Found load and go drawer rails misaligned causing incomplete contact with detergent pump. Reset rails to proper position and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for loud noises, upon inspection found the washer touching the ground during use. Raised up legs and retested. No noise heard. Complete"
Near Austin, TX 78727
David
Job Details: 03/31/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to diagnose dryer that was making a metallic grinding sound. Ran unit and could hear a scraping of so,w sort. Performed diagnostic and removed front door to check rollers. Saw a driver bit fall out from the seal. Bit was wedged between seal and drum. Removed the bit and retested. Unit is now quiet, and that was the only problem.
Near Buda, TX 78610
Kevin
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and removed top and rear panels and found some evidence of water splashing onto inside of rear panel. Per service pointer W11419643 Added a deflector to vent, this should correct issue. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Wesley
Job Details: 03/31/2020
DISHWASHER WHIRLPOOL WDF130PAHS0 Arrived on site and found clogged DW drain hose. Repaired by clearing drain line. All checks good. Unit is now operating as designed.
Near , TX 78737
Luis
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice,diagnosed not defrosting in fresh food. Removed fan assembly which was damaged, defrosted evaporator replaced defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie,installed a new fan assembly,changed defrost setting to basic."
Near Round Rock, TX 78665
Paul
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for a refrigerator not dispensing ice again. I tested the unit and found the ice jamming in the container chute because the shield wasn’t moving properly. I found the ice in good condition and not clumped together this time. I replaced the ice container and tested the dispenser. The unit is dispensing properly at this time. Call complete.
Near Round Rock, TX 78664
Andy
Job Details: 03/31/2020
WASHER LG WT1501CW Arrived on site to install previously diagnosed washplate. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 03/31/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher door damage. Upon further inspection, I found a small dent in the center of the outer door panel. I removed and replaced the outer door panel and tested the unit in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."
Near Lorena, TX 76655
Jonathan
Job Details: 03/31/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both user interface and thermistor and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78757
Scott
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for unit not draining . Lowe’s had come out prior to my visit and fixed drain tube . Did instruct customer they may hear water when the move Inner basket which is totally normal or small amount of water in tub. Ran diagnostics , no error codes and unit is performing normally . No water leaks detected at time of service . Job complete ."
Near Kyle, TX 78640
Jacob
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit leaking water. Looked at unit. Found that bellow was ripped. Possibly from door rubbing on bellow. Replaced bellow. Door shutting properly. No issues at this time. Job complete
Near Georgetown, TX 78626
Cliff
Job Details: 03/31/2020
RANGE KITCHENAID KEBC107KSS05 Arrived on site to diagnose that cooktop with burners that are not igniting. When I arrived at home stove was fully functional with no indication of failure. No repairs are needed at this time.
Near Georgetown, TX 78633
Cliff
Job Details: 03/31/2020
REFRIGERATOR AMANA AFI2538AEQ3 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker previously installed was faulty and not passing voltage. Replaced ice maker assembly under warranty and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
Kevin
Job Details: 03/31/2020
MICROWAVE KITCHENAID KCMS2055SSS1 "Arrived on site and found magnetron, capacitor, and diode failed again. After replacing microwave is heating again. No further repair is required at this time, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/31/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for loud noises, upon inspection found the washer touching the ground during use. Raised up legs and retested. No noise heard. Complete"
Near Fort Hood, TX 76544
Al
Job Details: 03/31/2020
WASHER MAYTAG MVWP575GW0 Arrived to inspect washer grinding.Confirmed the complaint through video evidence.Found the nut to the cam was extremely loose and the cam was worn. Also found the latch was defective.Replaced both and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Temple, TX 76502
Jonathan
Job Details: 03/31/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived onsite for washer that spins and spins without stopping. Inspected unit and work area. Found unit drain hose pipe was shorter than advised for this unit. Measured drain pipe height and found it measured 37 inches tall. Placed unit in service diagnostics and found an F8 E1 (no/long fill). Tested unit in a manual fill test and unit ran as designed. Tested unit in an auto test and unit ran as designed until the unit went into a spin. The unit would not stop spinning. I called tech line and spoke to JK SR# 7727478481. After explaining my findings, he asked me to check the drain hose depth into the pipe. Found it beyond 2 feet deep inside the drain pipe. He advised that was causing the unit to siphon water back into the unit and was causing the problems with this unit. He asked me to adjust the drain hose and pull it out some to allow the flow of water to drain properly. I adjusted he drains hose and added a zip tie to keep it in place. Tested unit in a
Near New Braunfels, TX 78132
Noah D
Job Details: 03/31/2020
DISHWASHER GE ZDT975SPJ0SS "Arrived on site to install nameplate, installed nameplate and rechecked. Job complete"
Near Killeen, TX 76549
Al
Job Details: 03/30/2020
UNKNOWN UNKNOWN W1234567
Near New Braunfels, TX 78130
Noah D
Job Details: 03/30/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to diagnose freezer, upon inspection found the compressor line freezing in a solid tube of ice and defrosting quickly and making leaks, called CS to confirm diagnoses of overcharged compressor, bled refrigerant from access point. Job complete"
Near Taylor, TX 76574
Andy
Job Details: 03/30/2020
WASHER MAYTAG MVWC465HW2
Near Austin, TX 78754
Jacob
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit not lighting correctly inside. Tested unit. Found that light module in freezer was not working. Ordered part. Rescheduled with customer. Would like AM time frame.; ordrng 1 W11205083 (module)
Near Austin, TX 78759
Scott
Job Details: 03/30/2020
MICROWAVE FRIGIDAIRE FGMV176NTF "Arrived on site for dead microwave . Replaced both thermostats . MW still dead . Checked all thermostats and fuses . Also ran tested on switched and voltage . All checked normal . Talked to CS , recommended to change harness . Ordering harnes as well as bringing back conrtole, filter ,cord . Please call to set return . ; ordrng 1 5304509451 (FUSE ) and 1 5304509452 and 1 5304509489 (POWER CORD ) and 1 5304509637 (CONTROL) and 1 5304509645 (HARNESS )"
Near Round Rock, TX 78681
Tyler B.
Job Details: 03/30/2020
OVEN KITCHENAID KOCE500ESS05 "Arrived to install bracket for element, but one needed was broken, will order 2 to be sure not broken, ; ordrng 1 CNOTE (RS IF SOONER AVAILABLE ) and 2 W10909479 (support)s"
Near Leander, TX 78641
Lou
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=9 degrees & RC=48 on setting of 33. I found a large block of ice on the RC evaporator cover. Tested fan operations and all fans are functioning at this time. Due to the amount of ice on the Evap cover, I advised the customer that I would have to order parts and come back to service/repair. Customer signed waiver of damages from defrosting refrigerator and I recommended that they unplug the unit 24-48 hours before I return and that they pull the unit form the wall and unplug it and allow it to defrost. Also recommended they place towels around the unit inc age of any water leakage. I am ordering the HV Control, UI, RC fan scroll & evaporator cover, RC evaporator thermistor & defrost element and scheduled return service No water leaks observed during service.; ordrng 1 W10316760 (thermistor) and 1 W10857624 (heater) and 1 W11098695 (fan-scroll) and 1 W111
Near Lockhart, TX 78644
Richard
Job Details: 03/30/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer making a noise during spin cycle. Ran diagnostics and found that the splutch assembly is causing the noise and suspension rods are worn as well. Gear case my need to be replaced as well. Ordering parts. Office to schedule.; ordrng 1 W10721967 (drive pulley) and 1 W11217817 (suspension)
Near Dripping Springs, TX 78620
Robert
Job Details: 03/30/2020
REFRIGERATOR JENN-AIR JFFCC72EHL01 Arrived on job for complaints of broken shelf. Found the top shelf broken in rear the shelf doesn’t have a metal support in that area but does have holes that would allow one. Front of shelf has metal support.. ; ordrng 1 W11262315 (SHELF)
Near Austin, TX 78757
Andy
Job Details: 03/30/2020
REFRIGERATOR AMANA MRT118FFFM01 Arrived on site for refrigerator not cooling. Preformed temperature test in FC and found at 35° performance temperature test in RC and found at 44° checked evaporator and found no frost pattern and ice on right hand side. Checked amp draw and found at 0.60 did SS pre check and will need SS repair. Also will need to replace foam for evaporator cover. Office to schedule return trip. SS repair 2 hour job ..; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (RUN CARD ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (evaporator) and 1 W10919804 (duct-air) and 1 W11092625 (compressor)
Near Buda, TX 78610
Richard
Job Details: 03/30/2020
WASHER MAYTAG MHW3505FW0 Arrived onsite for the washer not working properly. Ran diagnostics and found error code F03 E01 which is a water level sensor error. Found that the hose and air trap had slight debris inside. Replaced air trap and hose. Washer tested ok. But did notice that the drain pump is not working properly. Ordering parts office to reschedule ; ordrng 1 WPW10605427 (pump-water)
Near Austin, TX 78717
Tyler B.
Job Details: 03/30/2020
WASHER WHIRLPOOL MVWX655DW2 "Arrived to inspect unit with spinningnissues and dispenser issues found dispenser not draining, cleaned and still was not clearing. Will need drawer to fix, found basket hard sways in spins, and will need a basket and gearcase to correct. .; ordrng 1 CNOTE (RS) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11127356 (drawer)"
Near Austin, TX 78721
Jacob
Job Details: 03/30/2020
WASHER MAYTAG MHW8200FW0 Arrived onsite for unit not dispensing soap or bleach into wash cycle. Looked at unit. Found that unit is double stacked. Need 2MAN and 2HR. Rescheduled with customer.ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR)
Near Austin, TX 78738
Luis
Job Details: 03/30/2020
REFRIGERATOR KITCHENAID KBSD508ESS00 "Arrived on site for dispenser issue. Found 3 out of 4 buttons on dispenser not responsive,tested water and ice on dispenser working,diagnosed a defective dispenser control,part shows not ugh vendors. ; ordrng 1 1 WPW10151236 (DISPENSER CONTROL)"
Near The Hills, TX 78738
Luis
Job Details: 03/30/2020
REFRIGERATOR KENMORE NOTAVAILABLE Arrived on site for defective damper. Installed a new diffuser powered unit on tested new diffuser working.
Near Georgetown, TX 78628
Lou
Job Details: 03/30/2020
DRYER WHIRLPOOL WED75HEFW0 "arrived on site to install previously diagnosed and ordered parts. Due to wire shorting out and melting the terminal block, I removed and replaced the terminal block and the red wire on the main harness and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78724
Jacob
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for ice maker spilling water. Tested unit. Found that ice maker was frozen over. Replaced ice maker and both control boards. Tested unit. Unit test good. No leaks at this time. Job complete
Near Waco, TX 76711
Jonathan
Job Details: 03/30/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer that is not heating. Inspected unit and work area. Tested unit and found no heat. Tested voltage coming to unit and found good voltage. Removed front panel and tested thermal fuse, high limit thermostat, thermal cut off, heating element, and thermistor. All checked good. Checked voltage at heater relay when unit was running and found no voltage coming from the control. Replaced control and tested unit. Unit flashed L2. Placed unit is service diagnostics and found an F4 E4 (L2 line voltage error). I called Techline and spoke to Kathy SR 7727472676. She had me run several checks and advised the problem was with the centrifugal switch and advised to replace the motor. Blower wheel was seized onto the motor. So I replaced both blower wheel and motor. Tested unit and unit still had an L2 issue. I called back and spoke to Ed (same SR #). He had me run a few other tests and advised the issue was with the harness. Ordering harness and will ret
Near New Braunfels, TX 78132
Leonardo
Job Details: 03/30/2020
RANGE JENN-AIR JDS1750EP0 Arrived on site to test unit for unit not getting to temp. Test unit and found bad bake element. Replaced element test unit and unit getting to 350 job complete.
Near Georgetown, TX 78633
Lou
Job Details: 03/30/2020
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher with no water coming into the unit. Upon further inspection, placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water into the tub, but the motor never came on. Advanced through diagnostics and the drain pump & element operated as designed. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Red Rock, TX 78662
Richard
Job Details: 03/30/2020
WASHER WHIRLPOOL CET9100GQ0 Arrived onsite for the washer not working. Program washer to free mode and dryer works good but washer will not turn on at all. There were no error code presents
Near Austin, TX 78754
Jacob
Job Details: 03/30/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for front left and right burner not turning on fast enough. Tested unit. When bake is on. It does not let the top 2 front pilots turn on quick enough. Ordered parts. Rescheduled with customer ; ordrng 1 WPW10183375 (cap-burner) and 1 WPW10515455 (burnr-head) and 1 WPW10602001 (valve-gas)
Near Meadowlakes, TX 78654
James
Job Details: 03/30/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site and found customer has thawed unit. Inspected bimetal and connections to heater. Found all to be good and heater tests good. Tested bi metal and found to be functioning properly. Set unit to basic defrost. Instructed customer that the unit will need to stay in a state of failure is the issue returns. Job complete
Near Austin, TX 78732
David
Job Details: 03/30/2020
DISHWASHER WHIRLPOOL MDB8959SBS3 "Arrived on site to diagnose a dishwasher that was not filling and also had a leak underneath. Performed diagnostic on unit and found 4 errors present, F6E4 Float switch open,F6E6 water too cold, f10e1 electrical dispenser problem, F7E1 no heat. Found both the issues and leak coming from the float switch area. Customer said it had leaked around there before and they could clean it and stop leak. Hat is not contacting switch and leaking from gasket. Ordering float switch assembly parts, WPW10195036 Float, WPW10195038 nut, WP8531743 gasket, WPW10195039 switch, WPW10195037 lever.Also ordering heater since I can not test it with float switch errors. ; ordrng 1 W10703867 (heater) and 1 WP8531743 (gasket) and 1 WPW10195036 (float assembly) and 1 WPW10195037 (float switch lever) and 1 WPW10195038 (nut) and 1 WPW10195039 (float switch)"
Near Belton, TX 76513
Jonathan
Job Details: 03/30/2020
WASHER WHIRLPOOL MVWB865GW0 Arrived on site for washer that would not power up to install previously diagnosed parts. Inspected unit and work area. Tested voltage going to control and found 121.4 V. Tested voltage going to consul and found voltage bouncing all over the place. Replaced control and tested unit. Unit is working as designed. Recalibrated unit for customer and customer is still under factory warranty Call complete.