Arrived onsite for left front burner not functioning. Found switch burned due to ground out caused by loose connection. Replaced switch and secured connector. Unit is now functioning properly. Job complete

Arrived on site for dryer not heating. Upon arrival confirm complaint and after further testing found that we heating on the coil was bowing as well as the highlimit cut off had blown. Upon further inspection found no other failures and replaced high limit cut off as well as heating element. I then reassembled and tested dryer and found it functioning as designed and recommended to customer to get a dry vent cleaning to prevent further damage. Call complete

"Arrived on site to test unit for no ice tested unit found ice maker lost its home position and will not run through diagnostics, customer also stated that it is making a loud grinding noise when RC door is open , tested and found grinding noise coming from diffuser, ordering diffuser and will replace ice maker and diffuser on return visit, office to reschedule ; ordrng 1 W11164593 (Diffuser)"

Arrived on site installed test Orion control compressor not powering on will need a new compressor ordering new compressor job will need 2 hrs; ordrng 1 W11592010 (Compressor) and 1 Testinverter (Test inverter) and 1 Oillessgauges (Oilless gauges) and 1 w10843121 (Drier)

"Arrived on site to test unit for no ice production, tested unit found no frost buildup back wall IM vents, ice maker has ice frozen in it and its still showing a E5 error code, tested receiver board and found it not responding, could not get authorization to install , office to get authorization and reschedule ; O-emld tckt"

Arrived on site to diagnose a range with an oven not heating. Found failed bake ignitor and it will need to be replaced to complete repairs. ordrng 1 W10918546 (Ignitor)

"Arrived on site to test unit for not washing, tested unit found extreme calcification of unit , lower and upper spray arms are sealed in with calcium, screen and filter cup are also completely covered in calcium, and cant be cleaned, unit will not drain properly due to screen completely clogged, removed screen and found OWI sensor not reading properly, dispenser is broken and will not open, recommend replacing dispenser, OWI, upper spray arm has been replaced, will need to replace lower spray arm, screen and filter cup, ordering additional parts to ensure completion, office to get authorization and reschedule ; ordrng 1 W10861000 (Dispenser) and 1 W11084121 (OWI sensor) and 1 W10872845 (Filter cup) and 1 WPW10463906 (Screen) and 1 W10837249 (Lower spray arm) and 1 W10703867 (Heater)"

"Arrived on site to test unit for rattling noise, tested unit found rotor screw loose causing rotor to slip, removed rotor inspected gear case, no oil detected, put unit through diagnostics, all components tested good, no leaks detected job complete"

"Arrived on site to test unit for no power, tested unit found loose connection in junction box, secured connection, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit F1E1 error code

Arrived on site to diagnose a dryer that is not tumbling. Found belt broken and replaced it along with idler and rollers from repair kit. Tested unit and found all is functioning properly at this time.

Arrived on site to replace previously ordered parts for washer. Replaced belt and cam and suspension. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that was building ice in freezer bottom. Drain is not clogged and door gaskets are good. Advised customer that freezer door man not have been fully closed causing issue. No repairs needed and no leaks were found at time of service.

"Arrived on site for no cool in fresh food section. Found evaporator incased in ice preventing fan to run,cover is warped due to ice build up

"Arrived on site to replace previously diagnosed door switch, thermal fuse and cutoff, replaced parts,tested unit unit has a air flow restriction, advised customer not to use unit until the restriction has been removed, job complete"

"Arrived on site for unit not freezing. Removed evaporator cover found frost on only first row of evaporator coils diagnosed a leak in the system. Replaced the compressor,exchanger,drier,tube and evaporator. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.

"Arrived on site for a defective icemaker,replaced icemaker assembly."

Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not draining. Found plug in garbage disposal was not removed when disposal was installed. Removed plug and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a cooktop with a burner not lighting. Found ignitor not positioned properly and reset it to proper position. Tested unit and found all is functioning properly at this time.

"Arrived on site to replace previously diagnosed gasket, replaced gasket, advised customer to allow 2-3 day for gasket to form completely, job complete"

"Arrived on site to test unit for no power, tested unit found customer had not reset breaker at the correct location, reset breaker and all functions returned, unit is heating and running as designed, advised customer to monitor if issue returns call us, job complete"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I found the unit not responding when pressing buttons on the control panel. I found the unit with power. Inspected the main control and found the diagnostics LED on solid and not flashing. I cycled power to the unit and the unit came on. Placed it in diagnostics and tested and unit is operating as designed and the diagnostics LED is flashing 3 times per second which tells me the unit is operating as designed. Once I completed testing, the LED was flashing one time per second telling me the unit is not running a cycle, press start.

"Arrived on site to inspect refrigerator door handle issues. Upon further inspection, the customer advised that the handle continues to come loose. I found the handle screw loose. I placed some loktite on the threads and adjusted the handle and tightened. Tested the handles by opening the doors and unit is operating as designed and handles are secured. No water leaks observed during service, job completed"

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could not duplicate the issue. I disassembled the unit and found the rollers and tension pulley with debris on the axles and not rolling as designed. Also found the belt beginning to fray and break I removed and replaced the rollers, pulley and belt and cleaned the unit and reassembled. Retested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not defrosting properly, I moved and replaced the FC evap defrost thermistor, control box, damper thermistor and tested. Unit is operating as designed. I leveled the unit and squared the chassis. No water leaks observed during service, job completed."

"Arrived on site to inspect range bake and broil functions not working. Upon further inspection, I tested the cooktop and it is operating as designed. I tested bake and the ignitor failed to illuminate. Tested broil and it is operating as designed. I removed and replaced the ignitor and tested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer off balance. Upon further inspection, customer advised that they were washing towels with clothing and the unit would go off balance. Then they stopped washing towels with clothing and the unit continues to go off balance. I placed the unit in diagnostics, with customer observing, and checked error codes and found none. Placed unit back into diagnostics and tested the unit and the unit is operating as designed. I tilted the unit back and inspected underneath and unit is good (looks brand new). I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the hinge pads missing, I installed both pads and tested door functions. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is not tumbling. Found belt broken and replaced it from repair kit. Tested unit and found all is functioning properly at this time.

"Arrived on site for no ice. Found shut off arm in the off position,lowered arm icemaker ran through a cycle and filled with water.

Arrived onsite for Not Working - Has Power. Upon arrival Customer demonstrated the issue. When trying to turn on unit lights just blink. checked polarity and found the issue. Only getting 120 from red to black. Red to white has 120. Black to white getting .70 .

Arrived onsite for WALL THAT SEPARATES THE FRIDGE AND FREEZER IS HOT TO THE TOUCH. Upon arrival inspected unit .the mullion was very hot. Checked condenser fan and was operating correctly. Found condenser completely blanketed with dust and pet fur. Cleaned condenser and the mullion is beginning to cool.explained to customer that a warm mullion is normal . Checked the ice maker and it will need to be replaced.

Arrived onsite for DW Tripps breaker shorts when switching to dry. Upon arrival ran diagnostics and got. FA-E2 for vent wax motor electrical problem. Replaced vent and rest unit on diagnostics. Unit went through complete test with no continued electrical issues. Error code no longer present. No leaks present at this time. Job complete

Arrived onsite to install previously diagnosed parts. Replaced console and test unit all components function as designed. Preheated oven to 350.

Arrived onsite for TURNS ON BUT NO HEAT AT ALL. Upon arrival unit does not have model/ tag. Inspected unit and customer stated that the water tank was completely filled and lower filter is wet. Contacted SW for assistance. Ran unit on diagnostics and found zero error codes. And all components operated as designed. Will have customer operate unit now that water tank is empty. Mrs. Will monitor unit. No leaks present at this time. Job complete

Arrived on site to test unit for no water dispensing and tapping sound when attempting to dispense. Found valve in wall was half way closed/open preventing proper air flow. Valve was extremely hard to turn on and off. Played with valve a bit and loosened it up. Water is now dispensing properly and noise is gone. Ice maker responded to diagnostics and filled as designed.

"Arrived on site to replace control from previous diagnosis. Found black with on p1 popped out of molex. Secured wire into molex and replaced control, tested unit, unit now working as designed. Job complete."

Arrived onsite for Tripping circuit breaker when plugged into the wall power socket. Upon arrival found breaker tripped. Inspected polarity and polarity at wall is correct. Found plug cable was installed incorrectly. Neutral was mounted to ground causing unit to trip breaker. Corrected wiring and tested unit. Unit now operates correctly. Job complete

Arrived on site for lower rack wheels falling off . Found all four sets are missing wheeled . Replaced wheels . No other issues found . No water leaks detected at time of service. Job complete

Arrived on site for unit still making noise . Found idler pulley locking up when unit gets hot . Replaced pulley . Unit is remaking quite during several cycles of heating . Job complete No lint build up at time of service. Job complete

Arrived to inspect not starting. F5E3 error stored. The unit would not lock the lid and I removed and replaced. I tested within service test mode after the repair and clearing the previous code and the unit operated as designed. No leaks observed during service.

"Arrived on site for a washing machine that is still not acting right. Inspected unit and work area. The customer advised that they had one load that did not complete and was doing somewhat similar things it was doing when they first had this issue. She advised that the agitation did not move her clothes and showed me a video. I did confirm that the agitation portion is the slow agitation and showed the customer that portion in diagnostics. The customer stated that the machine shut down prior to the finish of the cycle and since then, they have been able to watch multiple loads without a failure. I removed the bottom rotor and checked the slider. Found the slider still intact and sliding freely. Did not see any oil or where on the rotor itself. Ran the unit through a diagnostic test in the unit ran as designed. I called whirlpool Techline and spoke to Scott SR# 7733856674. He had me run through a few checks and advise that based on the current information, the unit was working as designed. He advised that if there was an issue with the unit, as an error code wouldve been stored unless if it was an off-balance load. He advised to make no repairs at this time and to run a factory calibration cycle on the unit to make sure the unit was working properly. Call complete."

Arrived on site to test unit for unit not washing. Test unit and found nad sump and motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to test unit for unit not working. Plugged unit in test unit and unit heating correctly job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to test ring wheels missing. Installed new rim test unit and unit test good job complete.

Arrived on site to test unit for burning smell took the unit apart no wires melted terminal block is good. All burned good could not find anything wrong with the unit at this time.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed customers complaint and found no ice in the ice container. Went to jump the icemaker and found the icemaker would not jump. Check voltage at the icemaker and found no voltage. Disconnected the harness from the icemaker and found no voltage. Removed the icemaker harness from the freezer harness and found that the icemaker connector was not the correct icemaker connector. The freezer side female connector had five pins and the customers icemaker had eight male connectors. Went through the parts breakdown and could not find an icemaker listed. Spoke to claims and was advised that the icemaker does not come with this unit and therefore cannot be covered under warranty due to it being an accessory optional part. Advised customer of the issue and advised him to contact whirlpool about getting the right icemaker for his refrigerator. Call complete.

Arrived on site for arrange meeting previously diagnosed orfices in for testing. And installed required orfice pack to bake and broil burners. I then tested and insured there were no gas leaks from orfices and found flames igniting as designed within required height range and steady. I reassembled and tested unit again and found it still functioning as designed with no signs of leaking.

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new spark modules (2) and tested unit and found unit operating as designed. Job complete.

Arrived onsite for refrigerator with an ice machine that is not producing. Upon inspection I found that the ice maker would harvest but not filling with water. Upon further inspection I found that the water was turned off at the wall. I noticed that the refrigerator would roll forward when you opened the door. I set the leveling feet and leveled unit and found that issue to be solved. Job complete

Arrived onsite for dishwasher leaking. Upon inspection I found that the leak what caused by and improperly installed manifold after some installed a new Sump&motor. Corrected issue and tested unit and found that the leak was no longer occurring. Job complete

Arrived onsite for mw counter to light not working. Upon inspection I found that the light bulb was blown. I installed new bulb and tested unit and found unit operating as designed. Job complete

"Arrived on site for washer free spinning washplate. Upon arrival confirmed issue. Found no errors in diagnostics but did find teeth both on gearcase and washplate had rusted and shaved down to nothing. Got autho and replaced both parts. Reassembled, reset, and retested unit. Found no leaks and washer fully functioning as designed. Call complete"

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. After further inspection I found cause of failure was condenser fan blade had come loose from motor leading to compressor overheating and shutting down to early. Once I remounted blade I found it tight on motor and checked amperage to compressor (0.8/good). Found sealed system still functioning as designed and informed customer to give unit 24hrs to cool and stabilize temps. Call complete

"Arrived to inspect no ice. I found the ice maker would not cycle via the test button and verified voltage present. I removed and replaced the ice maker and tested. Operational test good, no leaks observed during service."

Arrived onsite and found control unresponsive and glitching. Resequenced the control and cleared. Tested unit. All checks good. Unit is now operating as designed. Advised customer on findings and instructed tenement on baseline for operation. All checks good.

Arrived onsite and found failed drain pump and repaired unit by replacing the drain pump. Completed repair and tested all checks good. Unit is now operating as designed. Advised customer on repair.

"Arrived onsite to test for intermittent issue with front burners. Cleaned front burners and installed properly and eliminated all failure symptoms. Advised customer that in event of ongoing issues, the spark module could be replaced based on witnessing the sparking not occurring in the front burners when it has failed in the past.

Arrived onsite for gas leak. Discussed with customer and determined original symptom was orange flame. Explained moisture in the air will change the flame color. Gas company did find a small leak. Tested and tightened connections to repair leak. Unit is now operating operating within specifications.

Arrived on site to install previously diagnosed parts. I installed the element and then tested the unit. The unit is now working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the fan assembly and then tested the unit. I found the unit now working as designed. Call complete.

Arrived on site for a refrigerator not making ice. I checked temps and found them good. I then jumped the IM harvest and found it got stuck indicating a bad IM. I installed the new IM and then tested the unit. The unit is now working as designed.

"Arrived on site for a wall oven throwing an F1E0 for UI short. Upon arrival the unit was throwing the error. I tried to test the unit, but the error would be thrown every couple of seconds. I gained access to the inside of the console and found corrosion on the board. In order to repair the unit it will need a new console.

Arrived onsite for leaking filter housing. Replaced the reservoir assembly. Unit is now operating as designed without leaking. All checks good.

Arrived on site for a dishwasher not spraying from the tube assembly properly. Upon arrival the customer showed me how the tube assembly had a large crack in it. They also had bought the wash arm and wanted that installed. I installed both parts. The unit is now as designed.

"Arrived on site for a refrigerator that has a defrost issue. Inspected unit and work area. Confirm customers complaint and found frost all over the shelves in the freezer and all over the evaporator cover. Checked the gasket and found the gasket loose on the bottom causing the issue. Attempted to fix the freezer gasket back onto the door and found the door seal weak and allowing the gasket to fall back down. Advised the customer that because of this issue, he would need to replace his door at the minimum and could potentially have other issues as well.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed the customer complain and ran through diagnostic testing for all ice making parts. Found all working. Ran through the error codes for the icemaker and found an E5 indicating a field semester or timed icemaking. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket failure, I removed and replaced the gasket using my heat gun to shape/form the gasket before installing. Once installed, I formed the gasket more and recommended that the customer leave the door closed for approximately 6 hours to allow the gasket to form to the chassis.

"Arrived on site to inspect refrigerator fresh foods section not cooling. Upon further inspection, I removed the right crisper drawer and found the RC evaporator cover with ice on the bottom of it. The RC evaporator is engulfed in ice/frost. I checked the deli control and it is functioning. I advised the customer of my findings and what parts would be needed at this time and then had my customer read a disclaimer provided by management. I advised the customer that due to the amount of parts needed, repairs are not cost effective and as said in the disclaimer, can not be guaranteed.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the temps in the FC=4 degrees. Placed unit in diagnostics and tested the ice maker in test 44. Tray began to harvest then made a popping noise and stopped. I removed the ice bin cover and found the tray was damaged. I removed and replaced the ice maker and retested and unit is operating as designed. Recommended that the customer remove the ice bin at least one time a week and clean and let air dry before placing back in the unit. No water leaks observed during service, job completed."

Arrived onsite for upper rack adjuster failure. Found adjuster visibly failed. Replaced with updated kit. Tested unit and unit is functioning properly. Job complete

Arrived onsite for range not functioning properly. Upon arrival customer stated bake function not operating and oven light stays on. This all took place after a storm. Inspected board and found board had failed. Light relay sending constant voltage. Broil would intermittently function after power cycle and bake turned on for just a few seconds then stopped. After that no response.

Arrived onsite for refrigerator not defrosting properly. Customer is having to manually defrost. Upon arrival called tech line. Follow previous recommendations and did not correct the issue. Tech replied as of Monday found discrepancies in tech sheet. Previous recordings on heater were accurate. Evaporator frost pattern was heavy in top and low on the bottom indicating the heater was working but not going through a full defrost. Recommended replacing controls. SR#7733621222. Replaced control and UI. Unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced filter board. Tested unit heating water and unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and vent. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site ,replaced cooktop. Tested unit all functioning properly.

"Arrived to inspect bulb always on. I found the cooktop light would stay on at full power, regardless of control setting. I removed and replaced the control and the light would not work, but found the bulb had then failed. I suspect that due to it being always on, it failed prematurely. I verified the correct voltage to the bulb socket. I advised the CX that the mfg will not cover light bulbs and to obtain a replacement locally. They will contact Whirlpool if there are further issues."

Arrived to inspect broken door. I found the handle assembly had been broken during installation and I removed and replaced. Operational test good.

Arrived on site for refrigerator leaking after from fc. Upon arrival co firmed issue and found a clogged drain line. After clearing drain I found unit functioning as designed with no further failures. Call complete

Arrived on site for range not working. Upon arrival confirmed complaint. After further inspection I found cause of failure was loss of power at outlet. I found L1- neutral was 120. L2-neutral was only 8v.

Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and hv controls and tested unit. All is working properly at this time and no leaks were found at time of service.

Arrived onsite for oven with no power. Upon inspection I found that the control had burnt. I replaced then control. I noticed that the breaker that is labeled oven would not turn the oven off. I advised that customer to have electrician come out to check that as it may have been the cause of the failure. Tested unit and found unit operating as designed. Job complete

Arrived onsite for dishwasher not drying properly. Upon inspection I found that the unit was operating as designed but cx was not using rinse aid. I advised customer to start using rinse aid and that should help with drying the dishes. Job complete.

Arrived onsite for refrigerator not making ice in top ice maker and making too much ice in the icemaker in the freezer. Upon inspection of the ice maker in the freezer I four. The ice level arm was not attached properly causing the ice maker to think that it was constantly empty I corrected this.I then ran diag on the rc ice maker and found no codes this time and the temps in the icebox at 8* I ran a ice maker water fill yeast and found that it would fill them ran a harvest test and found that icemaker would harvest. I advised cx to wait a few hrs. For unit to make ice. Job complete

Arrived onsite for refrigerator with led malfunction. Upon inspection I found that all connections were good. Upon further inspection I found that the top back led on the left had failed I replaced it and found that the unit is now operating as designed. Job complete.

Arrived on site for a dryer with no heat. I tested the unit and found no heat at all. I checked voltage at the wall and terminal block and both were good. I then gained access to the element and found it open. I installed the new element and then tested the unit. The unit is now working as designed.

Arrived on site for a dryer making a loud squeak. I tested the unit and found it coming from the idler pulley. I also found the supports not spinning well. I installed both parts and then tested the unit. The unit began working as designed.

"Arrived on site to install previously diagnosed parts. I installed the mag, cap, and diode. I then tested the unit with a MW safe cup of water. The unit is running as designed.

"Arrived outside and found door switch is broken, after replacing it confirmed dryer is operating properly, job complete"

"Arrived on site and inspected refrigerator and found fresh food door gasket is torn

"Five down site and found Bello has multiple tears, after replacing it ran a diagnostic cycle and verified it is no longer leaking.

Arrived on site to test unit for water leaking from ice maker area. Removed ice maker and found ice was sitting to the very front of icemaker. Upon further inspection found unit was leaning slightly forward causing water spill out the the front of ice maker. Leveled unit and tested. Unit is working as designed. Valve opening and closing as designed. Customer stated water pressures fluctuate as lines area tapped into with new homes being built around her. Advised if pressures are not within recommended psi valves will not operate as designed and might be adding to the issue. PSI is currently correct at 50psi. No leaks detected. Job complete.

"Arrived on site to replace previously diagnosed gearcase, slider and wash plate. Verified parts were needed. Replaced parts, tested unit, unit now working as designed. No leaks detected. Collected remaining balance of 478.75. Job complete.

"Arrived on site to replace RC evap cover assembly from previous diagnosis. Verified thermistor was needing replaced. Replaced evap cover and placed thermistor in proper location. Tested unit, unit working as designed. FC thermistor reading properly. No leaks detected.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the fuse and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived onsite for customer complaint of things thawing in freezer section. Found intermittent temperature issues, if problems continue, will need freezer evaporator cover, and main control board."

"Arrived onsite for customer complaint of rattling noise, found noise coming from rear bulkhead being loose at heater assembly, I added a screw to hold heater assembly in place, unit tested good."