Service History 512

Near Harker Heights, TX 76548
Al
Job Details: 06/22/2020
WASHER MAYTAG MVWX655DW "Arrived to inspect washer making noise during draining cycle.Confirmed the complaint and disassembled the unit drain pump and found a metal sipper like pierce causing the noises.Removed the obstruction, reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Temple, TX 76502
Jonathan
Job Details: 06/22/2020
RANGE WHIRLPOOL WMH78019HB3 Arrived on site or microwave door that’s the wrong color. Inspected unit and work area. Replace black stainless door with black door. Unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 06/22/2020
DRYER MAYTAG MEDX655DW Arrived to inspect dryer with long drying time.Confirmed the complaint and found the exhaust leading to the outside was blocked.Removed the blockage and unit now operates as designed with heat.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found RC evaporator drain iced over. Deiced drain and bottom of RC. Tested unit and found no clogs and all working properly at this time. No leaks were found after services were
Near The Hills, TX 78738
Wesley
Job Details: 06/22/2020
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived onsite and tested in normal wash with dishes but no soap and did not recreate leak. Advised customer that measures to mitigate sudsing were necessary. Advised on several options.
Near Austin, TX 78748
Kevin
Job Details: 06/22/2020
DRYER AMANA NED4655EW1 "Arrived on site and found dryer is not heating, checked incoming power and found L1 to neutral 120 V, L2 to neutral 120 V but when measuring from L1 to L2 there is no voltage. Took pictures. Dryer owner rents this property, property owner is not available.
Near New Braunfels, TX 78130
Richard
Job Details: 06/22/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived onsite for the refrigerator has ice build up in freezer . During testing found that there is huge ball of ice in the right top corner of evaporator. Took pictures. Sealed system repair needed. Sealed system tech needed for repair. 2hrs needed for repair.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 SEALEDSYSTEM (SEALED SYSTEM REPAIR NEEDED ) and 1 W10160407 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)
Near Georgetown, TX 78633
Lou
Job Details: 06/22/2020
MICROWAVE WHIRLPOOL WOC54EC7HW03 "Arrived on site to inspect wall microwave/oven combo timer not sounding when complete and display not working. Upon further inspection, customer advised that the clock/time jumps and goes back to January 1st 0800am and when the timer is done, it doesn’t chime. I placed the unit in diagnostics and found no error codes. I went into settings and checked the sound setting and found it at maximum. Tested the timer and it failed. I am ordering the UI console in white trim and CNOTE-LSO PER CUSTOMER REQUEST. . ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11367343 (CONSOLE-WHITE)"
Near Kyle, TX 78640
Jacob
Job Details: 06/22/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite for unit not igniting. Tested unit. Unit is working as designed. Gave customer instruct on usage to get unit started. No leaks at this time. Job complete
Near Lockhart, TX 78644
Noah D
Job Details: 06/22/2020
WASHER MAYTAG MVWB725BW0 "Arrived on site to inspect washer for leaking, upon testing found the detergent dispenser aNd tub ring leaking, ordering dispenser and tub ring, Office to reschedule ; ordrng 1 WPW10552116 (DISPENSER ) and 1 WPW10591323 (TUB RING )"
Near Austin, TX 78734
Brandon
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not cooling in both sections, found compressor was not getting power from inverter control. I replaced inverter, unit tested good."
Near Austin, TX 78734
Wesley
Job Details: 06/22/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite and found unit compressor not kicking on. Ordering control and deli control to remedy issue. Fan running as if cycle is running but compressor not being energized. ; ordrng 1 W11114721 (CONTROL) and 1 W11330486 (UI)
Near Kingsbury, TX 78638
Noah D
Job Details: 06/22/2020
RANGE GE ZDP366NP7SS "Arrived on site to inspect oven for gas smell, called Ge and found all burners working to specs.
Near Niederwald, TX 78640
Jacob
Job Details: 06/22/2020
DRYER WHIRLPOOL FEX831FS1 Arrived onsite for unit making squeaking noise. Took unit apart. Added grease to wheel and bearing.
Near Austin, TX 78728
David S
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site for condensation in the top of then fridge. I inspected the unit and work area. I found the freeze bottom full of ic. I gained access to the drain tube and found it restricted. I cleaned out the drain tube, and cleared the ice out of the freezer. I found the evap pan covered in ice., I thawed out the evap pan and steamed the drain tube from the freezer down. I could hear ice falling from the drain tube in the cabinet. Condensation was caused because of the ice build up In The freezer, from a restricted drain tube. No water leaks detected.. Job complete."
Near Round Rock, TX 78665
Cliff
Job Details: 06/19/2020
OVEN KITCHENAID KFGD500ESS04 Arrived on site to replace end cap for range. Replaced part was not able to test unit as it is dealer stock and not installed.
Near Georgetown, TX 78628
Al
Job Details: 06/19/2020
WASHER MAYTAG MVWB765FW1 Arrived to inspect washer valve dripping into tub when not in use.Confirmed the complaint and removed and replaced the valve.All water lines were dry at the time of service.Job complete
Near Austin, TX 78731
Wesley
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived onsite and found fan scroll damaged and cause of build up to be unit Evap drain plugged with tape. Removed tape and cleared all ice. Replaced fan scroll only, unit is now operating as designed."
Near Seguin, TX 78155
Noah D
Job Details: 06/19/2020
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site to inspect microwave for not illuminating, checked control for issues and found it not sending voltage, replaced control and tested, all functions tested good. Complete"
Near Hutto, TX 78634
Andy
Job Details: 06/19/2020
WASHER MAYTAG MVWB835DW3 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78753
Andy
Job Details: 06/19/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site for dishwasher not operating. Tested and inspected unit and found all operations normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Round Rock, TX 78681
Kayman
Job Details: 06/19/2020
WASHER MAYTAG MHW6630HW0 Arrived onsite for washer showing F3 E1 error code. Which indicates a issue with the pressure sensor. I replaced the (W11316246) sensor but the error code remained. The tech sheet advised me to go to the control if changing the sensor doesn’t work. Upon inspection of the control I found the connectors for the pressure sensor were not seated correctly ( crooked/half way on) since I already had the control out I replaced the (W11322883) control and tested unit. No more error codes and unit is now functioning as designed with no leaks detected during service. Job complete.
Near Coupland, TX 78615
Andy
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL MFI2569VEM1 Arrived on site to install previously diagnosed dispenser control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
UNKNOWN UNKNOWN DRUG SCREEN
Near Austin, TX 78754
Luis
Job Details: 06/19/2020
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site for water leaking and door handle issue. Installed new screws and handles. Found frozen drain in fresh food,cleared drain in compressor compartment advised customer to run a hard defrost to clear drain."
Near Round Rock, TX 78664
Cliff
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found waterline kinked behind dishwasher. Reset waterline to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Wimberley, TX 78676
Jacob
Job Details: 06/19/2020
MICROWAVE GE DVM1850MM2BG Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Did not resolve issue. Ordered part. Out of stock. AHS to research if part can be found. Office to reschedule ; ordrng 1 WB07X11025 (microwave control pa)
Near Austin, TX 78750
David S
Job Details: 06/19/2020
COOKTOP WHIRLPOOL JED8430ADW "Arrived on site for downdraft fan not working. I inspected the unit and work area. I found the knob was broken when I pulled it out of the unit. I used me needle nose pliers and rotated the switch and the fan came on and started to work. ; ordrng 1 WP7739P121-60 (knob- fan)"
Near Round Rock, TX 78681
David S
Job Details: 06/19/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer not starting. I inspected the unit and work area. I found the switch in good working order. I put the unit into diagnostics mode and found error codes for UI stuck key, and low air flow. Customer stated they had the vents cleaned already. I tested the UI for any keys that didn’t work properly, all tested good. I tried to start the unit and the unit operated as designed. I explained to the customer you have to press and hold the cent of the start button for the unit to work properly. Job complete."
Near Lakeway, TX 78738
Luis
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL GD5RHAXNB00 "Arrived on site for compliant of ice stuck in chute. Tested dispenser ice dispensing correctly,removed bin tested ice door,ice door opening and sealing correctly. Removed dispenser cover,adjusted wiring and plunger in dispenser compartment tested ice dispenser with bin u it working correctly."
Near Buda, TX 78610
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site and customers complaint is the water that is dispensed is not cold and it is also not filtering. inspected refrigerator and found water dispenser is operating and filter is installed properly. This model of refrigerator does not have a cold water reservoir for the dispenser showed customer there is a coil of line at the rear of the refrigerator only. Spoke with tech line and as long as filter is in place in the water is being filtered. Refrigerator is operating as designed and no adjustments or replacement of parts can change it, job complete 7728112929"
Near Georgetown, TX 78628
Cliff
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KBLC36FKS02 Arrived on site to diagnose a refrigerator that is making ticking sound. Could not duplicate any failures or unusual noises in unit. All is working properly at this time and no repairs are needed.
Near San Marcos, TX 78666
Jacob
Job Details: 06/19/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived onsite for unit having damage to pane. Looked at panel. Saw damage. Replaced panel. No issues at this time. Job complete
Near Andice, TX 78628
James
Job Details: 06/19/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found both front burners hard to ignite. Burner caps check good and burners getting proper spark. Unit will need new burner heads to repair. ; ordrng 2 WPW10515455 (burnr-head)s
Near Austin, TX 78737
Kevin
Job Details: 06/19/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site and inspected washer and found no water flow from cold water valve. Removed incoming water line and found pressure here is good. A new water valve assembly will be needed to correct the issue. labor; ordrng 1 W11127357 (housing)"
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
RANGE JENN-AIR JED3430WB00 (Tg) Arrived on site to repair cooktop with previously diagnosed parts. Replaced Lr & Rr infinite switches. Tested elements and found both were cycling correctly. Call complete.
Near Austin, TX 78735
Leonardo
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived on site to test unit for panel keeping lights on. Found bad panel and control. Replaced control and panel and drain pump Test unit and unit test good job complete
Near Austin, TX 78703
Wesley
Job Details: 06/19/2020
WASHER WHIRLPOOL WFC7500VW0 Arrived onsite and quoted for MCU and motor and door lock and 2 man.
Near Austin, TX 78735
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site and found no ice production, found ice in icemaker tray, found icemaker switch, ran test 44 and icemaker dispensed. Ran test 45 and icemaker filled. Requested that customer monitor it for ice production, if they call back a new freezer door will be needed to correct the issue."
Near New Braunfels, TX 78132
Richard
Job Details: 06/19/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived onsite for the oven range not baking properly in the right side oven. During testing found that the the appliance manager is not responding to commands causing an intermittent issue. ordrng 1 W10852104 (cntrl-elec)"
Near Austin, TX 78750
David S
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice maker making ice slow. I inspected the unit and work area. I did a temp test in the freezer and found it at 0 degrees. I jumped the ice maker and it cycled and called for water. I checked the thermistors and all fans. All came on when called and thermistors test good. I found the unit out of level not allowing the doors to seal properly, cause an air leak slowing ice production down. I leveled the unit and inspected the gaskets. I found a tear on the right side gasket. I am ordering a new gasket W10830274 to complete the repair.; ordrng 1 W10830274 (gasket-fip)"
Near Kyle, TX 78640
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice production is low, took one picture. Found freezer temperature is showing to be 20° disassembled freezer and took one picture of evaporator there is very little frost pattern. Seal system will need to be repaired.; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)"
Near Austin, TX 78746
Luis
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for cooling complaint. Checked temperature in freezer and fresh food,temps reading 0 and 37° checked air flow to fresh food good. Ran icemaker through a harvest test,icemaker dumped ice and filled with water checked refrigerant pressure reading +5 called tech support per tech support no parts to be replaced and gave customer instructions on if no cool issue appears to run specific test. 7727889711"
Near Briarcliff, TX 78669
Brandon
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit not draining, found failed pump, I replaced drain pump, unit tested good. No leaks"
Near Holland, TX 76534
Al
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived to inspect French door refrigerator not cooling.Confirmed the complaint and removed and replaced both UI and main control board.Unit still powered on, chimed, clucked at the control and wouldn’t start.Called Whirlpool Tech line and spoke with ADRIANSR# 7728118007Adrian walked me through several possible issues and was able to narrow the issue down to the valve and the wiring inside the cabinet, which is not allowing the unit to power on and cool properly.Unit is deemed non repairable All water lines were dry at the time of service.Job complete"
Near San Marcos, TX 78666
Jacob
Job Details: 06/19/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived onsite to replace burner head. Replaced burner head. Tested unit. Unit test good. No leaks at this time. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to diagnose a refrigerator that is occasionally getting clogged in the ice chute. Found no mechanical failures with unit at this time and advised homeowner that crushed ice can freeze to the walls in the chute and eventually clog it. Chute would need to be cleaned regularly if primarily crushed ice is used. No leaks were found at time of service.
Near Austin, TX 78741
Kevin
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found apartment maintenance has unplugged refrigerator They said this was because the compressor was very hot to the touch and the start device overload was clicking and The refrigerator was not cooling. Spoke with CS will need to bring back sealed system components to correct issue. Get pic of model and serial ; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10313899 (evaporator)"
Near Moody, TX 76557
Jonathan
Job Details: 06/19/2020
DRYER ROPER RED4516FW0 "Arrived on site for dryer that was not heating. Inspected unit and work area. Tested voltage from the wall and found proper voltage. Tested voltage from the terminal block and found proper voltage. Tested thermal fuse, thermal cut off, element, and island thermostat. Found thermal cut off blown. Replaced thermal cut off and tested unit. Unit is working as designed. Call complete."
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived onsite for a refrigerator not dispensing water or making ice after the customer tried changing filters multiple times. I found good water pressure to the unit but no water out of the isolation valve. I tested voltage at the valve and only had 63VAC. I tested voltage out of the control and had 123VAC to the dispenser valve and isolation valve. I found one of the diodes in the harness defective. .; ordrng 1 W11190822 (harns-wire)"
Near Leander, TX 78641
Jonathan
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT710PAYM5 "Arrived on site for dishwasher leaking. Realtor stated that unit was leaking inside the door. Inspected unit and work area. Removed door panel and found traces of water at steam vent. Disassembled vent and found leaking at vent and door inner panel (see SD-pic). Found vent gasket needed to repair. Removed gasket and installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Near Austin, TX 78703
Eman J.
Job Details: 06/19/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived onsite for microwave light not working. Tested system. Found control and bulb faulty. Replaced control and bulb. Tested system. Getting F1E4 error. New control is faulty. Ordering control W11182110; ordrng 1 W11182110 (cntrl-elec)
Near Lakeway, TX 78734
Brandon
Job Details: 06/19/2020
RANGE JENN-AIR JDRP436HL00 "Arrived on site to replace failed burner heads, unit tested good after replacing center rear and front right burner heads."
Near Lakeway, TX 78734
Luis
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KSSS42QTX00 "Arrived on site for no cool. Diagnosed a leak in the system unit will need a complete rebuild replacing compressor,evaporator and heat exchanger and 1 W10508992 (EXCHANGER)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to install previous diagnosed parts. Removed failed drain pump and sump assembly , installed new. Performed diagnostics mode and monitored test operation and observed for possible water leaks. All tested good, no water leaks detected."
Near Paige, TX 78659
Scott
Job Details: 06/19/2020
RANGE KITCHENAID KSGB900ESS3 "Arrived on site, replaced right drawer rail. Door is now properly opening and closing. No gas leaks detected at time of service job complete"
Near Austin, TX 78739
Leonardo
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL MDB8959SBB3 Arrived on site to test unit for panel not responding. Test unit and found bad panel.; ordrng 1 WPW10475779 (PANEL)
Near Jarrell, TX 76537
James
Job Details: 06/19/2020
REFRIGERATOR LG LFX25971ST/02 Arrived on site and tested operation. Customer stated that when the ice maker was pushed on the lights would cut off on the ice maker and that there was a screw missing on the assembly that holds the ice maker in place. Removed assembly and found harness to ice maker was not fully seated. Plugged ice maker in and replaced missing screw. Tested ice maker and it filled properly with water and cycled properly. Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher leaking. Customer stated that at end of cycle that unit would have a stream of water coming from steam vent. No water softener in home. Inspected unit and work area. Removed door panel and inspected for traces of water, none found (see SD PIC). Called Whirlpool tech support and spoke with Austin (7728111749) .He stated that normal from steam and cooler air creating condensation. All operations tested good."
Near Buchanan Dam, TX 78609
James
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived on site and installed new ice bin. Unit tests good. Job complete
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 (Tg) Arrived on site for door alignment. Found the bottom RC door hinge was not able to be raised or lowered due to metal being stripped. Replaced lower RC door hinge and raised RC door to get the doors even. Call complete
Near Seguin, TX 78155
Noah D
Job Details: 06/19/2020
OVEN AMANA ACR4303MFB3 "Arrived on site to inspect oven for not lighting up panel, upon inspection found the oven terminal burnt with bad wires. Replaced wire heads and tested. No problems found and all functions returned. Complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator with a damaged icemaker. Found ice tray has separated from icemaker assembly. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Temple, TX 76501
Al
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived to inspect dishwasher spray arm issues.Found the top spray arm fell and melted into heater.The heater wasn’t affected.Also found the unit will need all spray arms to complete the repair.Ordering research due to me not being able to pull up the parts breakdown in Marcone.Please direct top, upper and lower spray arms to customer.; ordrng 1 CNOTE (D2C) and 1 CNOTE (RESEARCH TOP, MIDDLE AND LOWER SPRAY ARM. )"
Near Austin, TX 78738
Brandon
Job Details: 06/19/2020
OVEN JENN-AIR JJW2430DS01 "Arrived on site for customer complaint of fan not getting to high speed during cool down. I called techline, found out that high speed only comes on during self clean, tested high and low speeds in diagnostic mode, unit tested good."
Near Burnet, TX 78611
James
Job Details: 06/19/2020
WASHER ROPER RTW4516FW2 Arrived on site and tested operation. Found long fill error. Tested valves and found cold water valve solenoid has failed. Installed new valves and tested operation. Unit tests good. Job complete
Near Wimberley, TX 78676
Jacob
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL ED5FHEXVS00 Arrived onsite for unit not cooling freezer and refrigerator. Tested unit. Was not cooling. Upon further inspection. Found that start device was bad. AHS did not authorize to replace start device. No issues at this time. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 06/19/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for not drying properly . Found air flow restriction . Found a lot of weed wicker string in blower wheel housing also high limit had blown . Replaced thermostat and removed string . Tested unit , good air low and heating . No lint build up at time of service. Job complete ."
Near Seguin, TX 78155
Noah D
Job Details: 06/19/2020
WASHER GE GTW460ASJ5WW "Arrived on site to inspect washer for problems spinning water out, upon inspection found the drain pump working but the gearcase and motor making loud noises while spinning, ordering gearcase and motor to fix noise, autho required. Office to reschedule. ; ordrng 1 AUTHO (AUTHO) and 1 WH38X27335 (GEARCASE) and 1 WH49X25376 (MOTOR)"
Near McGregor, TX 76657
Jonathan
Job Details: 06/19/2020
MICROWAVE GE PEB7227AN1DD "Arrived on site for microwave that was not heating. Inspected unit and work area. Tested unit and found no heat but unit was otherwise working. Tested magnetron, mag thermostat ,capacitor, and diode. Diode was not draining capacitor. Replaced diode and tested unit. Unit would still not heat. Replaced magnetron and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78703
Eman J.
Job Details: 06/19/2020
RANGE KITCHENAID KGSS907SSS01 Arrived onsite for range not sparking. Tested system. Found module faulty. Replaced module. Tested system. Everything works as designed.
Near Elgin, TX 78621
Andy
Job Details: 06/19/2020
REFRIGERATOR GE GSHS6KGZBCSS Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WR30X10093 (icemaker asm)
Near Liberty Hill, TX 78642
James
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site and tested operation. Found ice maker over flowing from left side of ice mold. Found ice maker not sitting level in housing. Installed new ice maker due to water in motor housing. Tested operation and found unit working properly. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 06/19/2020
OVEN KITCHENAID KODE500ESS04 Arrived onsite for the oven lights flickering. Ran diagnostics and found that the control board was the issue. Replaced control and oven tested good . Complete
Near Austin, TX 78723
Eman J.
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTM404ESS3 Arrived onsite for previous diagnosed parts. Replaced console and control electric. Tested system. Still no power. Tested power cable at junction box. Not getting any power to power cable. Customer dishwasher is on a switch also. Advised customer to contract someone about his power issue. Job complete.
Near Cedar Creek, TX 78612
Scott
Job Details: 06/19/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not heating properly and long dry times. Found Weedwhacker line stuck in blower wheel housing, also high limit thermostat had blown. Removed line and replace thermostat. Tested unit, have a good airflow and is heating. No lint build up at time of service. Job complete ."
Near San Marcos, TX 78666
Richard
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived onsite for the dishwasher not washing. Ran diagnostics and found that the sump and pump motor is no good. Ordering parts office to reschedule. ; ordrng 1 WPW10605057 (pump and motor assy)
Near Leander, TX 78641
Jonathan
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher door not shutting. Inspected unit and work area. Found door rubbing right side of tub. Found unit unleveled, leveled unit. Tested door operation several times tested good. Put unit in diagnostics ran with no error codes. tested operation and all tested good. No leaks detected."
Near Austin, TX 78753
Andy
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site to install previously diagnosed FC door. Removed failed part and replaced with new. Tested and inspected unit and found door mis molded and will not close properly. Attempted to make adjustments with no success. Part is defective and will need to order new door. Reinstalled old door so customer can use. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 LW11025559 (dor-fip) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Georgetown, TX 78628
Al
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived to inspect freezer closing issues.Inspected and found an ice buildup underneath the door causing it not to close.I cleared the ice buildup and unit now closes properly.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78681
Kayman
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for dishwasher rack getting stuck on spray arm. Upon inspection I found that the top of the DW tub was sinking down causing the spray arm to be too low and get stuck on the rack. I pushed the tub ceiling back up into place but I could not get the spray arm to spin freely. It gets stuck on the tub ceiling. I called tech line to report my findings. They suggested a tub job with SR# 7728111867. Customer would like to reach out to their retailer about getting the unit replaced but I will order tub job just Incase. Ordering (W11120458) tub assembly (W11345228) sump and motor assembly (W11268090) left adjuster (W11268086) right adjuster. Office to reschedule.; ordrng 1 W11120458 (TUB ASSEMBLY ) and 1 W11268086 (RIGHT ADJUSTER ) and 1 W11268090 (LEFT ADJUSTER ) and 1 W11345228 (SUMP AND MOTOR )
Near Austin, TX 78735
Leonardo
Job Details: 06/19/2020
OVEN JENN-AIR JJW3830IM00 "Arrived on site to replace door handle. Replaced handle, tested unit, unit test good. Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 06/19/2020
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site and tested operation. Found center burner and front right burner correct flame size. Adjusted right rear and both left burner to correct flame height. Unit tests good. Job complete
Near Austin, TX 78741
Leonardo
Job Details: 06/19/2020
OVEN WHIRLPOOL WFG510S0AS1 "Arrived on site to test control board broken. Found control board frame broken, board fallen into panel.
Near Pflugerville, TX 78660
Cliff
Job Details: 06/19/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is not responding to controls. Found water in a state of reset after power outage. Reset control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to inspect fridge for leaking dispenser, upon inspection found the valve not closing allowing for leak. Replaced valve and tested, no issues found. Complete"
Near Buda, TX 78610
Kevin
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and found customer has defrosted refrigerator. Replaced evaporator motor ensured thermistor is in the correct location. Took one picture.Replaced UI , and all control boards. Recommended a customer allow refrigerator 24 to 36 hours to cool down, call water leaks from connections at time of service, job complete"
Near Austin, TX 78738
Luis
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KBSD618ESS01 Arrived on site for defective optics. Replaced defective optics power cycled unit tested optics unit working as designed.
Near Austin, TX 78739
Luis
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site for no cool. Compressor and fans running,removed evaporator cover found partial frost pattern diagnosed leak in system.
Near Leander, TX 78641
Jonathan
Job Details: 06/19/2020
VENTHOOD JENN-AIR JXU9136HP2 Arrived onsite for vent not working. Opened top control panel and inspected wiring and verified control switch was wired properly. Traced wires and found capacitor terminal disconnected. Reconnected capacitor. Tested operation of vent all tested good vent could change speeds and worked.
Near Mustang Ridge, TX 78610
Kevin
Job Details: 06/19/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and replaced parts recommended by tech line on previous visit, homeowner has been able to wash clothes since previous visit successfully. Ran all functions after replacement washer is operating properly. No water leaks from connections at time of service, job complete"
Near Bertram, TX 78605
James
Job Details: 06/19/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site and tested operation. Found oven warm and broiled element hot. Accessed components and found broil harness shorted to ground which has caused broil relay to weld contacts together. Corrected harness routing and installed new control. Tested operation and found unit working properly. Job complete
Near San Marcos, TX 78666
Richard
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL KDTE204DSS0 Arrived onsite for the dishwasher leaking water. Ran diagnostics and found no leaks. Customer stated that they would see water filling up inside the sump. I looked under the kitchen sink and found that the customer has an RO system and the RO drain is tied into dishwasher drain line. Causing water to back flow into sump and when it filled up with water it leaked out of the dishwasher. Advised customer to have the RO drain line relocated. Complete
Near Wimberley, TX 78676
Jacob
Job Details: 06/19/2020
DISHWASHER KITCHENAID KDTE234GBS0 Arrived onsite for unit not cleaning dishes properly.. Customer says unit is working with no issues. Job complete
Near Buda, TX 78610
Richard
Job Details: 06/19/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived onsite for the washer not working. Replaced control and panel control and washer tested fine
Near Georgetown, TX 78633
Paul
Job Details: 06/19/2020
REFRIGERATOR KITCHENAID KSSC48FTS02 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the icemaker working in the FC. I found the FC temp at -2 degrees and the RC temp at 43 degrees. I found air coming thru the dampener. I checked the air return and found it clear but the RC temp was dropping very slowly after the door had been opened. Upon further inspection I found the air duct deflector by the evaporator not installed correctly affecting the air flow to the RC. I installed the deflector correctly and tested the temps again. The FC was at -2 and the RC temp started dropping rapidly. I explained to the customer that this should solve their cooling issue. The customer has a thermometer in the RC and will check it after a couple of hours to let us know if the temp isn’t at set point. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for ice maker not making ice and unit turning off randomly. Upon inspection I found a pint of ice cream wedged between the freezer drawer and evap cover. I found a block of ice built up around the FC evap fan and bi metal. I also found the RC section evap cover frosted over which could have been caused by the ice cream rendering the door to not shut all the way. This could contribute to the frost build up. Ordering the evap harness and thermistors for return visit to remedy defrost issue just Incase. Ordering (WPW10277799) ; ordrng 1 WPW10277799 (harns-wire)
Near Buda, TX 78610
Leonardo
Job Details: 06/19/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for door not closing. Found broken door latch. Replaced door latch. Tested unit door functions properly. Job complete.
Near Smithville, TX 78957
Scott
Job Details: 06/19/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for freezer light not on. Found LED light module in freezer and failed. Replaced light module, tested and freezer light is coming on. No water leaks detected at time of service.job complete ."
Near Spicewood, TX 78669
Brandon
Job Details: 06/19/2020
OVEN WHIRLPOOL KODE507ESS "Arrived on site for customer complaint of electric smell when using top oven, found a lot of thick burned on material on bottom of upper oven, I removed what I could and tested the oven, at 300 degrees as soon as I opened the door, the smell was like burnt plastic. I instructed customer to clean unit