Arrived on site to replaced inlet hose replaced hose and found leak is coming from the tub itself. Ordering new tub will need part research office to reschedule ; ordrng 1 Partresearch (Tub)

Arrived on site to replace magnetron diode and capacitor. Opened parts and found damaged magnetron. Re ordering magnetron office to reschedule ; ordrng 1 Wb26x23320 (Magnetron)

Arrived on site for wall oven not shutt8ng door properly in order for heating functions to work. Upon arrival confirmed complaint. Found no errors but after further testing I found oven door opening past its 90 degrees stopping point and when shut unit wasnt activating door properly.; ordrng 2 WP4455526 (Hinges)s

"Arrived onsite for Clicking or Clacking Noise . Upon arrival ran diagnostics and got F5-E2 lid switch. Ran manual test and auto test and lid latch just clicks repeatedly. Need to order lid latch , would like to also order control. If control is not available then please send with lid latch as soon as possible. Customer would like eta on return.office to reschedule ; ordrng 1 W11307244 (Lid latch) and 1 W19433 (Control)"

"Arrived onsite and found unit operating with failed compressor, continually over loading start device and never cooling at all. Ordering sealed system Parts to repair. Office to reschedule. ; ordrng 1 W11370574 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10906 (Access valve)"

"Arrived onsite for washer control keeps spinning only . Upon arrival. Unit is unplugged. As soon as you plug unit in basket starts spinning. Was able to get into diagnostics and getting no error codes. When trying auto test it goes straight to spin. Contacted Techline and after series of test ,tech recommended replacement of control. Need to order Control . Tech gave Sr#7733980178. Office to reschedule. Customer would like eta on part; ordrng 1 W11556725 (Control)"

Arrived onsite for ISN'T CLEANING THE DISHES VERY WELL. Upon arrival found tub was not filling with enough water to pressurize through spray arms. Found fill hose is kinked. Repaired kinked line and test unit. Unit is now receiving enough water. Noticed upper spray arm is not turning. Contacted JC and recommended replacing spray arm nozzle and guide. Ordering parts. Office to reschedule ; ordrng 1 AEC74357401 (Guide assembly) and 1 4370ED3007C (Shaft nozzle) and 1 5249DD1001D (Spray arm)

Arrived onsite for leaking water from dispenser. Upon arrival found water coming from ice chute. Inspected unit and found water flowing from over the ice maker Found that the unit needed to be leveled. Leveled the unit and water still leaking from over the top. Found that when dispensing water both water dispenser valve and ice maker valve both dispense water. Contacted SW for assistance. SW recommended replacing harness. SW is researching parts and will have office reschedule ; O-emld tckt

"Arrived on site to test unit for water leak,tested unit found FC drain tube frozen over and ice slab on bottom of FC, customer stated that he defrosted the unit and cleared drain and 6 hours later water was flowing out from the freezer, defrosted drain, water is flowing good, noticed that ice maker is going into premature harvest and ice cubes are hollow, leaving water in ice maker and over filling on next fill cycle, advised customer to change ice maker, ice maker harness and water valve, ordrng 1 WPW10277450 (Ice maker) and 1 2310136 (Ice maker harness)"

"Arrived to inspect cooling issue on RC side. I found the evaporator completely frozen and advised the CX on how to defrost for 48 hours and where to place towels. The RC door closer was worn and not applying closing pressure to the door and allowing room air to circulate within the RC and freezer the evaporator. The RC door hinge will require adjustment when the closers are installed. No leaks observed during service. ; ordrng 1 WPW10257201 (Door Cam) and 1 W10770895 (Door Cam, Lower)"

Arrived on site for valve stem being broken. I inspected the unit and work area. The customer showed me the orfice for the front right burner is broken. I tried to extract the broken half out of the hold but could not. I am ordering a new orfice holder and lp conversion kit. The office will reschedule when we have eta on the parts.; ordrng 1 W11319743 (Right front holder) and 1 W11428599 (Lp conversion)

"Arrived on site for microwave not heating. I inspected The the unit and work area. I found the upper door trim blocking the door from closing all the way. I gained access to diagnostics and found code f1e5. I inspected the door switches and found them closing properly when not blocked. I found the magnetron in good condition. The unit will need the main control and inverter replaced and the top trim piece will need to be replace as well so it will not block the door from closing. The office will reschedule. The customer is the second home owner. Toll brothers told the cust the original closing was 7/30/2021, I advised the customer to have toll brothers contact whirlpool with the original closing document, to get the unit covered under warranty. ; ordrng 1 461968973241 (Door trim)"

"Arrived onsite for washer making noise during agitating. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Ran individual slow and heavy agitation and passed. Ran a load with towels and then found the noise apparent. Looking at washplate, it looked to be lagging as if the gears were stripped and not keeping up with the gearcase shaft. Tried removing was plate but was stuck. Notified customer that if the wash plate would not budge it will need to be forced off and possibly break. Plate would need to be removed to inspect underneath for potential other issues.; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub)"

"Arrived onsite for refrigerator not producing ice. Upon arrival inspected unit. Found over a weeks time the ice produced was partial cubes/shards of ice. Ran ice maker fill test and could hear valve energize but no water. Checked fill tube in door and was cleared. Called tech line for assistance. Ran through same test and still no water. Tech line recommended RC disassembly to access duel valve. Ordering valve. Provided SR7733979726. Asked tech for resolution if valve isnt the issue, tech replied call us back. I suspect issues of a frozen water line. Office to reschedule.; ordrng 1 W11567408 (Duel valve) and 1 W11610998 (Evaporator cover)"

"Arrived onsite for washer stopping in the middle of the cycle and leaving he door locked with clothes and water in the tub. Upon arrival inspected unit. Found unit connect to power but totally non responsive. Removed console and found no led indicator on control board. Board failed. Check drain pump and found OL. Appears pump took out control. Ordering Control, drain pump, latch, strike and wire harness. Tech to replace drain pump before replacing control. Washer is in a tight spot, need to maneuver carefully. Office to reschedule.; ordrng 1 W16717 (Drain pump) and 1 W11568984 (Wire harness) and 1 W11419171 (Control) and 1 W11457841 (Strike) and 1 W14572 (Latch)"

Arrived on site to test unit for unit not spraying water. Test unit and found bad sump and motor and bad heaterOrdering new heating element office to reschedule ordrng 1 W10703867 (Heating element)

"Arrived onsite for an ice machine that has a compressor out but all other components are working properly. I tested the unit and found the compressor running and drawing 3.5 amps but the lines were all at room temperature. I found no refrigerant in the system. I found no signs of oil anywhere. I replaced the compressor and the evaporator. I vacuumed the system and it pulled down and held vacuum. I charged the system with R134A to the factory recommended charge. The pressures equalized at 60 psi and I felt the new evaporator get cold from the charge. I tested the unit and it still was not cooling. All of the lines remained at room temp. The discharge line was just a little warmer than the other lines coming out of the new compressor. When removing the LD compressor and drier I did find a lot of oil in the lines and they all flamed up when removing them but the drier beads were clean. I suspect either the new compressor is not pumping correctly and possibly a condenser leak and it is possibly full of oil. Ordering the same parts again along with a condenser. Ordering WP2313624 condenser, W10843121 drier, W11506635 access valve, WPW10605286 compressor, WPW10218037 evaporator, WP759113 VALVE-GAS, WPW10206473 coil, gas valve, & Nitrogen.Office to RS.; ordrng 1 WP2313624 (Condenser) and 1 W10843121 (Drier) and 1 W11506635 (Access valve) and 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 WP759113 (VALVE-GAS) and 1 WPW10206473 (Coil, gas valve.) and 1 Nitrogen (Nitrogen)"

Arrived on site to diagnose a range with a door coming apart. Found stainless skin separating from door and outer panel will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11176456 (Panel)

"Arrived on site for an ice machine getting to hot. Upon arrival the customer stated the units exterior will get to hot, and it will actually warm up their drinks in the drawer next to it. They also found slower ice production, and the bin wont get as full as it used to. Upon further inspection I found the unit in a temp controlled room, and the ice bin with ice that had proper thickness. I put the unit into diagnostics mode and found all working as designed. I then gained access to the condenser and found it clean. I let the unit naturally harvest and found it ran through as designed. I called techline and spoke to Andrew and received SR# 7733977367. Andrew stated it could be an intermittent condenser fan or a SS failure. I d the customer for the condenser fan for 03.97 and 59.99 for service/labor. The total coming to 93.99 after . The customer declined the condenser fan. Therefore, will just do the SS repair due to it still being under warranty. I am ordering a SS repair. Office to reschedule with SS tech and 2 hour job. I collected the service fee of 39.99 in full with check. ; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)"

"Arrived on site to install previously diagnosed parts. I installed the start device and cap. I found the same issue occurring indicating a bad SS. Ordering SS repair. Office to reschedule as a 2 hour with and a SS tech. Autho required. ; ordrng 1 W10462 (Compressor) and 1 WP2188823 (Evap) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 CNOTE (SS Tech, 2 Hour, Autho), states that autho needed"

"Arrived on site and inspected dryer and found door switch is broken, if switch is held down dryer will run properly, a new one will be needed to correct issue; ordrng 1 WPW10569603 (Door switch)"

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between sensors and controls. Ui, main control, and thermistor will need to be replaced to complete repairs. Customer to thaw unit 24 hrs prior to return trip. Office to set return appointment. Ordering ui indicated in service pointer for unit.; ordrng 1 W11509095 (Ui per service pointer)"

"Arrived on site with the gas company and plumber. The gas company read the pressure at the wall and found it at roughly 11.5, which is within range for the unit per the units user care guide. We installed the new manifolds and then tested the unit. We found with the gas leak detector touching the burner head it would go off. However, when it was just in the surrounding area it generally wouldnt. I advised the customer it could be residual LP within the manifold area from when we initially turned the gas back on. I called techline and spoke to Andrew and kept SR# 7733888283. Andrew transferred me to the safety team and I spoke to Grace. I was transferred back to techline and spoke to Austin and he recommended waiting to see if the LP dissipates and watch the gas readings, for he agreed it may be residual LP. He recommended to also get the regulator back on order and to return with all of the tubing to install as well. Office to reschedule. ; ordrng 1 W11106948 (Regulator)"

"Arrived on site and found noise customer is describing is drain pump. Actual complaint is washer doesnt complete cycles. Started washer in a diagnostic cycle and on step two, hot water fills for two minutes stops, then trickles in for a few seconds stops and then fills for Five more seconds before moving onto step three and draining. Washer completes diagnostic cycle besides that. Set washer into a normal cycle and found on tap cold only cold water is barely trickling in. Spoke with techline and they recommended replacing valve and control.7733973136; ordrng 1 W11513246 (Control) and 1 W11513255 (Valve) and 1 W11481116 (Encoder)"

Arrived on site to diagnose a refrigerator with light not working. Per service pointer all 12 leads to be changed with updated parts. Ordering led assemblies and return date set for 7/5 per h/o's request. ; ordrng 11 W11484836s

"Arrived on site for refrigerator not dispensing water properly, inspected unit and work area. Tested water dispenser and found slow water flow. I then checked filter but no filter was installed. I then tested water pressure and was good. Will need to change inlet water valve. Tested icemaker and was making noises while harvestin and never called for water it just kept on running. Will also need a new icemaker. I replaced valve and had good water flow. Will have to return with icemaker. CX has in full 67.78 total any additional parts will have to be d if needed. Office to reschedule 07/04/22. No leaks observed during service.; ordrng 1 W10882923 (Icemaker)"

"Arrived onsite for a refrigerator thats not cooling in either compartment. I found the compressor starting and the amperage dropping to 8.5 amps and staying there until the overload shut the power off to it. The compressor is lock rotor and has a mechanical failure. Compressor needs to be replaced. Compressor needs a 7-5 brass reducer, a 6 brass coupler, a 8 brass coupler, and an 8.5-8 brass reducer. UV drier needs a 5-4 brass reducer and a 6-1.8 brass reducer. Ordering W11574734 compressor, W11598434 evaporator, WPW10143759 UV drier, W11506635 Access valve, R600KIT, Lokring, Nitrogen, Parts research - 8 lokring fittings. Office to RS.; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 R600KIT (R600KIT) and 1 Lokring (Lokring) and 1 Nitrogen (Nitrogen) and 8 Lokringfittings (Lokring fittings)s"

Arrived on site for a refrigerator that has a loose gasket again. Inspected unit and work area. The customer advised that she has attempted to push in the gasket as the last technician has advised but that its popping out of the door within the first 2 to 3 times that she opens the door again. Did confirm the customer is in plant and didnt find anything wrong with the gasket. Ordering new door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW10636409 (Freezer door white)

Arrived onsite for a washer to replace previous diagnosed parts. We replaced the main control and tested the washer. The UI had no response when pressing power or any other selection. I checked voltage at the UI from the main control and was getting 5VDC and 15VDC. I called techline and spoke with Cris SR# 7733972814. I explained that the UI was lighting up with the old control but just not responding. Cris stated to replace the UI again because it is getting the correct voltage and is doing nothing. I returned later in the evening with the UI and console. I replaced the UI with the new console and tested getting the same results with the UI appearing dead and not responding with 5VDC and 15VDC present at the UI. Since the UI had powered up with the old control but not the new one I am ordering another main control. Ordering W11574590 main control. Office to RS.; ordrng 1 W11574590 (Main control)

"Arrived on site to inspect refrigerator humming and freezing over. Upon further inspection, the customer advised that the noises are coming from the freezer section and theres ice built up in the FC section. I inspected the FC section and found ice on both rails, drawers and moisture at the top of the FC section evidence of an air leak. I closed the FC door and inspected the gasket and found no air gaps. I tested the door closure and it is closing and sealing properly. I advised the customer that the freezer had been left open at some point to allow the warm air inside and it created the moisture from colliding with the cold air and once the door closed completely, the moisture froze up creating all of the ice. I disassembled the FC section and inspected the FC evaporator and it has a good frost pattern. Reassembled the FC section and customer questioned about the RC door closure. When I went to demonstrate I found the right RC door gasket badly torn. I advised that it could potentially have some play in the FC section freezing up, but more than likely the FC door was cracked open at some point. I am ordering the right RC door gasket and both FC drawer stops and will return with all prescreened parts. Returning tech will need to replace the gasket, both stops and the ui/hv control kit. No water leaks observed during service office to schedule return service.; ordrng 1 WPW10485096 (Left Stop) and 1 WPW10485089 (Right stop) and 1 W10917313 (Rt RC door gasket)"

Arrived on site to test unit for both front burners not working properly. Recommend replacing both infinite switches. Ordering element as a precautionary. Office to reschedule. ; ordrng 1 W10857622 (Switch) and 1 W11517959 (Element)

"Arrived onsite for refrigerator not dispensing water. Upon inspection I found that the unit was operating as designed at this time. I check temps in rc and found it at 30* when set too recommended temp. Upon checking filter head I found that water continued to spray out of it I am returning with the fittings head to fix this. And I and ordering ui, control,and returning with thermistor and install all of these. Before leaving I adjusted the unit the best I found I noticed that it had a slight lean to the front. Office to reschedule.; ordrng 1 W11203289 (Ui) and 1 W11203924 (CONTRL-BOX)"

"Arrived onsite for refrigerator making noise at times. Upon inspection of unit I found that the adc side of the defrost logic was not working properly causing the unit to short cycle the defrost cycle causing ice to build up into the evap fan causing the noise. I noticed that the right door gasket was tone as well causing some moisture in the rc. ; ordrng 1 W19844 (Control) and 1 W10830055 (Right side door gasket) and 1 W11284720 (Ui)"

"Arrived on site for door seal issues. Found gasket releasing from channel on liner of freezer door,channel out of spec ordering new freezer door. ; ordrng 1 W11178521 (Nameplate) and 1 LW10638683 (Frzr door ss) and 1 W11030682 (Gasket frzr)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees and ice box=9 degrees. I tested the ice maker in diagnostics test #56 and there were no errors. Tested harvest in test 57 and it harvested as designed. Tested the filk tube and found it frozen. Also found ice built up on the ice box fascia and ice bin door gasket. I found ice built up at the back of the ice maker housing. Also found the right RC door gasket is torn. I advised the customer of my findings and explained why the ice maker isnt functioning. I am ordering the fascia, ice bin door, ice box adaptor and gaskets, fill tube heater, right RC door gasket, white silicone, and SHIMS for the RC evap drip pan along with CNOTE-2 HOUR JOB. No water leaks observed during service and office to schedule return service due to the availability of parts. ; ordrng 1 W11087201 (Fill tube heater) and 1 WPW10553630 (Fascia) and 1 WPW10635022 (Ice box adaptor) and 1 WPW10280988 (Gasket) and 1 WPW10320706 (Gasket) and 1 WPW10549590 (Ice bin door) and 4 RESEARCH (RC drip pan SHIMS)s and 1 482338 (White silicone) and 1 W10407212 (Rt RC door gasket) and 1 CNOTE (2 HOUR JOB)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit is leaking under the deli drawer. I tried to access the evaporator cover but unit was frozen shut and I would not be able to remove it until all ice has been defrosted. I advised CX to defrost unit, and I cant reschedule them at this time since CX will not be in town. They will give us a call once they are available. CX will defrost unit and had them sign the waiver. No leaks observed during service."

Arrived on site for refrigerator not cooling. Inspected unit and work area. Found refrigerator on and compressor working but not cooling. Found good voltage at the wall outlet. Found no obvious leaks from refrigerant. Unit will need a sealed system repair. Spoke with SW to order parts and lock rings. Office will to contact CX to reschedule. No leaks observed during service. ; O-emld tckt

"Arived on site for range, inspected unit and work area. Tested bake oven and found it trying to ignite more than 2 and then it it lighted up. Called techline and spoke with Austin SR#7733682659. Suggested to replace igniter, and check DSI to make sure its not to close to the back panel causing it to ark. I will be ordering the igniter and returning with the Spark module. Office to reschedule to return on 07/01/22 PM. No leaks observed during service. ; ordrng 1 WP9758079 (Igniter) and 1 W11162730 (SPARK MODULE)"

"Arrived on site and inspected washer and found washer is squealing while spinning. Inspected gearcase assembly and found shield is covered in oil. Gear case was replaced one month ago, prescreened gear case did not arrive in time for the service call. Replaced cam kit, actuator, and belt. if issue continues another gear case will be needed and it will need to be reported to techline under 90 day same part replacement; ordrng 1 W11244231 (Drain hose)"

"Arrived to inspect heater washers. I found the unit had brass washers and per Technical Service Pointer #: W11540964, Special Project code S17304, require replacement. No ears observed during service. Please schedule with 345759, tech GC. ; ordrng 1 W11537778 (Heater)"

"Arrived on site to replace previously diagnosed control. Replaced control, tested unit, found recirculating pump is seized. Needing pump to fix issues. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump)"

"Arrived onsite for refrigerator with ice maker not producing ice. Upon inspection I found that the ice maker was making ice but the real issue wa that the ice door was broken along with the ice dispenser motor. I ordered motor, pin, and ice door. Office to reschedule.; ordrng 1 W10822606 (MOTOR) and 1 WP2196195 (PIN-DOOR) and 1 W10823377 (ICE DOR KT)"

Arrived on site for cooling issue. Found rust on back wall in multiple spots on outside liner and refrigerant leak will need to contact tech support

"Arrived to inspect leak. I found the front right of the tub, near the hinge and behind the door was crushed and creased. The stem for the float valve may be cracked as well, as a slow and steady drip was occurring under the float assembly. Office to order tub and contact CX to arrange return service. No leaks observed during service.; ordrng 1 W11513977 (Tub)"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=1 degree & RC=65 degrees. I found the unit plugged in and the evap fan not operating. There is no airflow to the RC section. I removed the evap cover and found the evap motor to be one that the manufacturer recommends replacing with a better brand. I removed no replaced the evap motor and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived to inspect ice within RC. I found the unit had a warped drain pan in the RC and Technical Service Pointer #: W11092686 Rev. G, S-Code to cover Labor only: S16360. Office to order p/n W11457241 and schedule for tech GC please. No leaks observed during service; ordrng 1 W11457241 (Drip pan kit) and 1 TechGC (GCO)"

"Arrived to inspect no ice. I found the grid cutter was electrically open and visibly broken. I performed full testing and found no other issues, except for a partially plugged condenser intake. I cleaned the condenser and made a temporary repair to the grid cutter to get the CX through the weekend and a scheduled party. No leaks observed during service.; ordrng 1 W10919199 (Grid Cutter)"

Arrived on site to replace previously diagnosed harness. Found burnt piece was from convection element connection. Found connection a bit loose but crimped down for proper contact. Advised customer to monitor. If issue persists recommend oven sensor and control. Job complete.

"Arrived onsite for a cooktop that continues to klick when lit. Upon inspection I found that this was true, I replaced the spark module after finding that the harness was good. And tested unit and found unit operating as designed. Job complete."

Arrived onsite for fro MW not operating like it should. Upon inspection I found that the interlock switches were bad. I installed new switchs and tested unit and found unit operating as designed.

Arrived on site to test unit for not draining. Verified drain pump receiving proper voltage but not draining. Found filter screen not clogged. Recommended replacing pump but customer wanted time to think about it.

"Arrived on site to replace previously diagnosed parts. Replaced screen, cup filter, lower spray, owi sensor and dispenser. Tested unit, unit is currently working as designed. No leaks detected. If issue persists recommend replacing sump assembly. Job complete."

"Arrived on site to test unit for not spinning. Found broken belt. Replaced belt, tested unit, unit now working as designed. Job complete."

Arrived to instal previously diagnosed and ordered part. I removed the broken door assembly and vacuumed the drum and lint filter area to ensure there was no glass debris within the unit. I tested and it operated as designed. No gas leaks detected during service. Part covered due to damage from prior service.

"Arrived on site for ice build up. Found large gap on upper liner in freezer,found liner on door warped sagging down preventing door gasket to seal on liner,also found magnet strip on gasket dropped preventing good seal on corner of door seal. Attempted to physically raise door and same issue gasket not reaching metal liner.

"Arrived on site for fresh food evaporator incased in ice. Defrosted evaporator replaced thermistor and fan scroll,changed defrost setting to basic.

"Arrived on site to inspect washer issues. Upon further inspection, I found the unit tub full of clothing and water and customer advised it filled then stopped. I removed the control panel and found the lid switch molex was loose. Reconnected the connectors and tested in a spin cycle and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator water line cut. Upon further inspection, I found the water dispenser line had been cut at the bottom left hinge area. I removed and replaced the water line and could not test due to unit not connected to a water source. No water leaks observed during service . Job completed."

"Arrived on site to inspect refrigerator ice dispenser door not closing properly. Upon further inspection, I tested the ice dispenser and when the door was to close, it remained approximately half way open. I found where the ice door had come loose from the arm. I snapped the door back into place and tested and unit is operating as designed No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that the unit leaks water every 3 days or so and it puddles at the front left corner area. I tested the ice maker fill tube and it did not leak. I tested the water dispenser and no leaks. Pulled the unit out and inspected the drain tube and found no water on or near the FC drain tube. When I pulled the RC drain tube from the chassis, water spilled out. I inspected the inside of the tube and found a black rubber cap that goes on a new evaporator suction line, before its installed (photo), that was blocking the water flow from the RC evaporator when it defrosts. Removed the plug and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect dryer not starting. Upon further inspection, I tested the unit and found when pressing the start switch, the unit failed to start. I found the interior light comes on when opening the door. Pulled the unit out and removed the back panel and tested the thermal fuse and found it bad. I removed and replaced the fuse and retested and unit is operating as designed. Tested airflow and the unit failed. I recommended that the customer have the vents checked. No lint observed during service, job completed."

"Arrived on site for no ice. Tested icemaker no power to icemaker with switch engaged diagnosed a defective switch,replaced switch,power to icemaker,icemaker ran through a cycle,dumped ice and filled with water; used 1 W11396033 (Switch) from stock"

"Arrived on site to fix left door hinge issue and lights issue. Replace hinge catch and screw as well as all LED modules. Taste unit, unit now working as designed. No leaks detected. Job complete."

Arrived onsite to install previously diagnosed part. Upon arrival I installed new ice door assembly and tested unit and found unit operating as designed. Job complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow with my vent test kit and it passed both tests. I tested the unit in timed dry on high heat and the unit never heated. I disassembled the unit and tested the element, cutoffs and thermostat and all checked good. I removed the element and inspected the coils and found the metal plate inside was badly warped. I removed and replaced the element and reassembled the unit and retested and unit is operating as designed. Repair covered under one year AEX warranty. No lint observed during service, job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the ice maker stopped making ice a few years ago. I found the motor had stopped mid-cycle and attempted to start it with my jumper wire at points T-H and it failed. I removed and replaced the ice maker and tested and unit is operating as designed. I cycled power to reset controls. No water leaks observed during service, job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ice door assembly and tested unit and found unit operating as designed. Job complete

"Arrived to inspect no heat. I tested from the control and found the heater circuit open. I inspected the heater assembly and verified the element was burnt. I removed and replaced the element and tested. The unit heated and cycled as designed. I removed lint from within the chassis. Steam dryer, no leaks observed during service.

Arrived onsite for DW not washing. Upon inspection found that the unit wouldnt run the wash motor. I replaced the Sump&motor and tested unit and found unit operating as designed. Job complete no leaks.

Arrived onsite for washer with torn bellow. Upon inspection I found that the bellow was torn. I installed new bellow and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-no drain. I found water in the tub. Checked the drain hose at the disposal and found the plug in the disposal had not been removed. Removed the plug and continued with testing. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for upper rack falling. Found broken stoppers. Replaced stoppers test unit and unit test good job complete.

Arrived on site to replace wire harness. Replaced harness test unit and unit test good job complete.

Arrived on site to test unit for vent fan turning on by itself when cooking. Found vent coming on when unit getting over temp so fan comes on automatically till it cools down job complete unit working as designed.

Arrived on site to test unit for wave guide cover burned and broken. Checked wave guide and guide not damaged. Replaced wave guide cover. Test unit and unit heating correctly and not sparking job complete.

"Arrived on site and inspected refrigerator and found it is dripping from coupler that connects water dispenser on door to waterline coming from valve. Replaced coupler and ran several cups of water and leaking has stopped, job complete"

"Arrived on site and inspected washer and found clutch assembly is deteriorating. Removed washplate/pulsator to confirm water can be disassembled but did not have the correct size for spanned nut

Arrived onsite for range oven not operating. Upon inspection I found that the connector would beep when I turned the steel facia. I check the harness fro expoed wires and to see if any pins had bent but found none. I installed new control and tested unit and found unit operating as designed.

Arrived onsite for vent hood this inoperable lights. Upon inspection I found that the light switch was burning out. I installed new switch (1 w10853393) and tested unit and found unit operating as designed. Job complete.

"Arrived on site for a dryer that after the last service started throwing error codes. Upon arrival the customer stated the unit will also constantly heat and never cool down when running. I tested the unit and found it would immediately throw an L2 and AF error code. I put the unit into diagnostics mode and I found stored error codes F30 for L2 voltage failure, F31 for bad airflow, and F25 for inlet thermistor short. I checked voltage at the wall, terminal block, control to terminal and found it all good. I then ohmd out P4 for the element and thermistors and found them good. Per the tech sheet I replaced the control. I tested the unit and found it still failing. I called techline and spoke to Kirt and received SR# 7733966058. Kirt had me ohm out the red and black wires to ground form the K2 relay and we found the element with a short. I gained access to the element and found the plate cracked and warped causing a short. I installed the new element and then tested the unit. The unit is now working as designed.

Arrived on site for a washing machine with a rattling noise. Upon arrival the customer stated the real issue was the tub was moving to much while running compared to her older unit. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed. I gained access to the bottom of the unit and found it as designed. I also found the unit leveled well. I informed the customer on my findings and on proper operation of the unit. The unit is running as designed. Call complete.

"Arrived on site to install previously diagnosed parts. Upon gaining access to the external drain pump I found the drain pump just not installed properly, and the power cord loose. I corrected this and the unit was now powering up. I then tested the unit and it is now working as designed. Call complete."

Arrived on site to install previously diagnosed parts. Upon accessing the right side switches I found the switch bracket not clipped in properly. I replaced the switches and then corrected the bracket. I then tested the unit and found it working as designed. Call complete.

"Arrived on site for a refrigerator making an abnormal noise. Upon arrival the customer stated the noise was coming from the top where the compressor is. They provided a video of the noise and it was a loud rattle/clicking noise. I could not replicate the noise during service. I checked temps and found both compartments good. I inspected the condenser fan and found it in good shape. Upon further inspection I found the base of the compressor rusting away. I informed the customer it is possible the compressor is vibrating and the corroded base is allowing it to make louder than normal noises. Otherwise, I found the unit as designed.

"Arrived on site ,replaced ice maker . Ran harvest all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site ,replaced freezer door . Door is sealing properly . Did recommend to office to have tenants defrost out freezer . No water leaks detected at time of service. Job complete"

"Arrived on site for washer not filling properly . Ran diagnostics got over flow error . Checked pressure hose , valve, and drain hose placement . All checked normal. Replaced control , ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for light not coming on in fridge . Found switch broken . Replaced switch . Unit light is now functioning properly. No water leaks detected at time of service.

"Arrived on site for not dispensing ice. Diagnosed a seized motor and shaft,replaced motor and shaft."

Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site to inspect washer not filling with water and then shutting off. Upon further inspection, I placed the unit in diagnostics and checked error codes and found dc & ddc-door latch errors. Continued with testing and when the door was to lock, I could hear the latch attempting to lock but never would. I tested ohms at the switch and found it within range. I tested resistance and it was within range. Based off of my findings, the main PCB needs to be replaced.No water leaks observed during service and unit left unplugged for safety, job completed."

"Arrived onsite to install previously diagnosed parts. Upon inspection I found that the repair done by previously tech as good and soloed. I inspected the cam and found that cam was good, I removed the wash plate and found that there was a dime under it making some noise. I removed it, leveled unit and tested the unit and found the unit operating as designed. Job complete no leaks."

Arrived onsite for ice machine not producing ice. Upon inspection I found that the water was turned off at the wall. Corrected this and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived on site to inspect refrigerator gasket issues. Upon further inspection, I found the right RC door gasket torn on the left side. Inspected the other two door gaskets and theyre good. I removed and replaced the right RC door gasket and using my heat gun, I shaped it before installing. Checked the function of the door and the gasket is sealing as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I found the unit will dispense water but eventually it dwindles down to a trickle and the ice maker is making ice but small pieces. Customer just recently replaced the filter. I removed the filter and retested the water dispenser and got no change. I tested the water pressure at the wall and it is good. Tested voltage to the valve and it is good. I removed and replaced the filter head and retested and unit is operating as designed. Recommended purchasing a new filter and customer advised they would get one from the local hardware store. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and cycled power to the unit and the ice maker operated as designed. I cycled power to the unit again to reset controls. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice bin full of bagged ice (photo) which was raising the shut off arm on the ice maker and not allowing the ice maker to harvest. I removed the ice bin and the ice maker began to harvest and filled with water. I advised the customer that the ice bin cannot be too full as it will not allow the ice maker to function properly. Also found the RC & FC sections full with food items to the point where there was no airflow in either compartment. I recommended that the customer remove some the items to allow better airflow. I demonstrated how the items should be arranged in each compartment. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the unit and the ice maker failed to harvest. Removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."

A river onsite for no ice production and tested and verified the issue is the ice maker fill tube. Attempted to clear ice with steamer but unable to clear. Advised that the door assembly would need to be replaced. Door is unavailable and is an expart. Advised customer to appeal to LG for a replacement door.

Arrived onsite and replaced the rocker switch. Unit is now operating as designed. All checks good. Advised customer on repair.