We serviced a
WHIRLPOOL RANGE
Model RF362LXSS0
Near Harker Heights, TX 76548
Tyler
Job Details: 05/18/2021
"Arrived on-site for oven not heating and front burner dying off. Customer also stated the broil element wasnt getting hot. Confirmed broil element not heating. 240v from outlet to control, but control wasnt sending power to broil element. Oven sensor ohmed out at 1.08 ohms at room temp as well as resistance of wires, both broil and bake element were showing continuity.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
Jonathan M
Job Details: 05/18/2021
Arrived on site for a refrigerator that has ice on the bottom of the icemaker. Inspected unit and work area. The customer advised that she is getting ice crystals on the fronted her ice bin and around the door area. I advised the customer that having ice crystals is just due to the freezer door being open for a long period of time causing the door to sweat and then when the door closes the moisture freezes causing the ice crystals and then that is normal. The customer asked several questions about the unit to ensure that they?re doing everything right. Tech line has been called several times about the same issue and they?ve have advised that this issue is normal. No further repairs can be made to rectify this issue to make things better. Unit is working as designed. Call complete.
We serviced a
GE MICROWAVE
Model JVM3160BF4WW
Near Killeen, TX 76542
Al
Job Details: 05/18/2021
"Arrived on site and inspected microwave not powering on.Confirmed, checked the outlet and got 120.Disassembled and found the fuse was blown and burned.Removed and replaced it and unit tested as designed with the 2 minute water cup test.JOB COMPLETE"
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 05/17/2021
Arrived on site for dryer not able to connect to WiFi. Inspected unit and work area. Tested voltage to WiFi control and found voltage correct. Removed failed WiFi control and installed new. Tested dryer operation. All tested good.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78721
Jacob
Job Details: 05/17/2021
Arrived onsite for door having damage. Looked at the door. Saw that handle trim needs to be replaced and both left and right trim pieces as well. Ordered parts. Office to reschedule ; ordrng 1 W10310922 (trim-vent) and 1 W10746435 (trim-door) and 1 W10746436 (trim-door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78705
Jacob
Job Details: 05/17/2021
Arrived onsite for unit not filling with water. Tested unit. No water was filling. Upon further inspection p. Found that the wire connector for the water valve had some how came undone. Re attached connector to water valve. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0AS
Near Killeen, TX 76542
Al
Job Details: 05/17/2021
Arrived on site and inspected range issues.Found the front right infinite switch screws fell out and infinite switch was inside the unit.Also confirmed the bake element had no continuity and was defective causing the unit not to heat.Added a second screw and removed and replaced the element.Unit harness was intact.Reassembled and unit tested to customers satisfaction.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that water is leaking at the front wheels. I opened the FC door and found a large slab of ice at the bottom the FC section. Inspected the evaporator and found the drain clogged with ice. Pulled the unit out and found the drain tube to be the old style duck bill. Per service pointer W10632338E, I removed and replaced the drain tube with a pee trap type tube and part covered by S38253. I am ordering the right RC door gasket and scheduled return service. No water leaks observed during service.; ordrng 1 W10830274 (Gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2021
Arrived onsite and installed the heater repair leak. Unit is now operating as designed. All checks good. Advised maintenance on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QKW00
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 05/17/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found FC and RC temperature good. Found ice maker in off position. Turned ice maker and monitored cycle. Found fingers rotating, heater activated and ice maker filled. Spoke with customer on nit. All tested good, no water leaks detected.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76712
Jonathan M
Job Details: 05/17/2021
"Arrived on site for a dryer that has no power. Inspected unit and work area. Checked voltage at the terminal block and found 120 V on either side to neutral but .889V voltage between L1 and L2. I checked the power cord for continuity and found one side showing intermittent continuity.Found the power cord had a burn mark on the connector for the outlet. Check the outlet and found the outlet completely burned on one side. Advise customer that her issue is with her electrical supply and that she would need to have an electrician come fix her outlet and to replace her power cord. Checked thermal fuse, thermal cut off, heater, and Highland thermostat. All checked good. Advise customer to call back if there any further issues persist after electrical is fixed. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Austin, TX 78759
David Z
Job Details: 05/17/2021
"Arrived on site to diagnose with warmer temperatures in RC, customer advised that RC Temps fluctuate from low 40-high 50 Average 47. Checked FC temp and found at 6 RC at 47 checked RC evap and found Evap clean and with no issues. Attempted to put unit in diagnostic and found UI unresponsive several times was finally able to force in diagnostic and found unit would not read thermistor temps. Customer also informed me that panel was unresponsive at time to themas well Replaced UI control, was able to get unit to enter diagnostic and found thermistors were reading and reading accurate. All is working as designed, call complete."
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near New Braunfels, TX 78130
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect units for not unlocking, upon inspection found the unit always draining, checked pump and found 12 ohms. Pressure sensor tested good. Tested all parts and found no issues. Removed drain pump and found a broken propeller. Replaced pump and tested. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB1
Near New Braunfels, TX 78130
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect unit for not making correct amount of ice and leaking from pump, upon inspection found the unit was making ice but did not recognize when bucket was full. Office to reschedule ; ordrng 1 WP2313705 (pump) and 1 WPW10548509 (sensor)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2021
Arrived onsite and found issue with oven overheating. Tested unit and found unit operating slightly over temp. Adjusted using calibration function. All checks good.
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS00
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/17/2021
Arrived on site to test unit for LF and LR burners not igniting. Found unit sparking properly and gas was being released by valves. Found uneven flames. Needing burner heads and caps to fix issue. Office to reschedule. ; ordrng 1 W11344538 (BURNER-CAPS) and 1 W11344742 (burnr-head)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS1
Near New Braunfels, TX 78130
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect unit for not making ice. Upon inspection found the unit was not making ice correctly
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78702
Jacob
Job Details: 05/17/2021
Arrived onsite to replace sump and motor. Replaced sump and motor. Tested unit. Unit tested good. Although did not hear a difference in the sound. Called tech line. Said that any noises heard are normal operations. Got Sr#7730770752. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
David S
Job Details: 05/17/2021
"Arrived on site to diagnose gas oven not staying on, customer informed us that the unit continuously cycles to ignite when trying to heat. We found that the plate above the flame and ignitor was misshapen slightly and was smothering the flame causing it to go out due to improper air flow from the plate, we reshaped the plate and now the unit continuously heats without needing to reignite. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Austin, TX 78734
Brandon
Job Details: 05/17/2021
"Arrived on site to replace broken adjusters, after replacing adjuster kit, unit tested good l"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/17/2021
Arrived on site for HAVE TO LIFT UP ON THE PANEL AND KIND OF PUSH IN AND THE UNIT WILL RUN-- MAYBE A LOSE WIRE ALSO DOES NOT SEEMS TO BE DRYING AS WELL. Placed in diagnostics and no error codes came on. Display was not responding to touch as it should. Customer also showed me how they place pressure on the right side upper panel to get dryer to work / respond. Removed control and UI display and installed new control and UI display. Attached nameplate to display. Ran dryer and it responded to touch every time. Ran temps and high temps were sporadic. Told customer they need to call a dryer vent cleaner to clean out the air duct for the dryer for the dryer to run more efficiently otherwise it will not get to hottest potential. Recommended dryer vent wizard and gave them their phone number. Job completed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Austin, TX 78750
Kayman
Job Details: 05/17/2021
Arrived onsite for wall oven combo parts installation I found that one more part would be needed to complete the repair and the incorrect part was ordered. I advised the customer of this and that I will need to order the part and return. Ordering micro control(W10915648) and returning with other prescreened parts to complete the repair. Requesting AUTHO for repair. Requesting KYO on return visit. Office to R/S due to part availability. ; ordrng 1 W10915648 (Micro control)
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer pointed out that there is condensation on the back wall of the RC section and when the fan comes on, it makes a loud noise. I inspected the RC section and found the doors sealing properly. I found that when the left RC door is closed, the mullion isnt closing all the way and making good contact with the right RC door so there is a large gap allowing warm air into the RC section and creating the moisture/condensation. When the FC evap fan came on, it began to make a loud noise as if the fan were rubbing on something. I disassembled the FC door/drawers and found that a piece of the evap cover gasket was loose and hitting the fan causing the noise. Adjusted the gasket and cover and retested and the noise is resolved.No water leaks observed during service and moisture cleared from the RC section.; ordrng 1 WR17X25027 (Mullion)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/17/2021
"Arrived on site for a washing machine that?s making a squeaking sound. Inspected unit and work area. Customer also explained that the washer is no longer making any sounds off the user interface when button are pressed , when it starts, or when it finishes the cycle and wanted us to correct that as well. Confirmed customers complaint on both accounts. Due to the screeching sound when the unit initially starts spinning, I replaced the cam and the belt and tested the unit. The unit stop screeching and was working as designed. In regards to the customer second complaint, we did not have the user interface on hand due to a PSP item ordering part and will have to have office reschedule customer when the user interface is made available.; ordrng 1 W11478519 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Moody, TX 76557
Al
Job Details: 05/17/2021
Arrived on site to install previously ordered part.Removed and replaced the ice maker.Reassembled and unit filled and was harvesting when I completed the job.Customer witnessed the entire repair.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 05/17/2021
Arrived on site for dryer having long dry times. Inspected unit and work area. Performed diagnostics mode and no fault codes. Performed temperature test with vent on and found temperature getting up to 210? with slow cycle time. Removed vent and tested operation and temperature reaching 180? with faster cycles times. Recommend have home venting cleaned. Unit operation tested good.
We serviced a
GE DRYER
Model GTDP280ED0WW
Near Killeen, TX 76542
Al
Job Details: 05/17/2021
"Arrived on site and inspected dryer not starting.Confirmed the complaint and found the belt was broken.Also noticed the unit dryer vent system is in need of a cleaning from all of the lint venting back into the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Salado, TX 76571
Tyler
Job Details: 05/17/2021
Arrived on site for refrigerator not making ice. Per customer on arrival they stated unit makes ice but wont dispense. Upon further inspection I found ice bin working as designed but the auger motor and teeth were stripped from one another causing auger not to rotate ice bin arm like it needs to. ; ordrng 1 WPW10309868 (Motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Belton, TX 76513
Al
Job Details: 05/17/2021
"Arrived back on site to install previously ordered parts.Removed the defective door, transferred all parts, reassembled and unit tested properly to customers satisfaction.JOB COMPLETE"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Jarrell, TX 76537
Tyler
Job Details: 05/17/2021
Arrived on site for dryer not heating. Upon arrival I found unit had full 249v connections from outlet to terminal. I then found power cord was improperly installed on terminals block. After repairs wires I then inspected heating hardware and found the thermal cutoff blown. I replaced thermal cutoff and reassembled and tested dryer. Found unit heating as designed call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Belton, TX 76513
Al
Job Details: 05/17/2021
Arrived back on site to install previously ordered mount.Removed and replaced it and unit tested as designed to customers satisfaction.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Killeen, TX 76543
Al
Job Details: 05/17/2021
Arrived on site and inspected dryer F01 error code.Confirmed the complaint and removed and replaced the defective control.Reassembled and unit tested as designed.Customer satisfied.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/17/2021
Arrived on site for the refrigerator that?s making ice very slowly. Inspected unit and work area. Customer advised the unit is always seemingly low on ice and seems to take a long time to make ice. Ran the unit through harvest test and found the unit working as designed. The customer advised that it usually takes up to 3 to 4 hours to harvest ice. I did inform the customer that the flex tray icemaker?s are icemaker?s that have really long harvest times. Checked the temperature of the unit and found the freezer sitting at 2?F. ; ordrng 1 W11284458 (icemaker) and 1 W11449482 (CONTROL)
We serviced a
GE DISHWASHER
Model GSD3960L00SS
Near Temple, TX 76502
Tyler
Job Details: 05/17/2021
"Arrived on site for dishwasher leaking. Upon arrival ran multiple cycles and found unit leaks due to multi issues. Found water inlet valve is not fully closing all the way, the rinse aid container is cracked and also the main control is causing unit to fill drain and agitate at the same time at random moments.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Temple, TX 76502
Tyler
Job Details: 05/17/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found power supply was exactly 120v from outlet and the condenser fan, evap fan, and all hardware except compressor were running. Found upon further investigation that the start device had failed not allowing compressor to run fully. After installing a new start device I was able to let unit run for 20 minutes solid and found unit running as designed ithout failure. Informed customer to give 24 hrs full cooling. Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4409PAB0
Near Waco, TX 76705
Jonathan M
Job Details: 05/17/2021
Arrived on site for a dishwasher that has a gasket that?s falling off and leaking. Inspected unit and work area. Customer advised that the unit gasket is starting to break off piece by piece. Confirmed customers complaint and replace door gasket. Customer also advised that the unit sometimes will have a hard time starting a cycle. Tested the unit 10 times and was an unable to replicate failure. I did go over a couple tips on how to get the unit to start if she has an issue with the touchpad. Unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Manchaca, TX 78652
Kevin
Job Details: 05/17/2021
"Arrived on site and found both interior lights dim and flickering, sent videos to CS. Per CS replaced LED module in fresh food under parts warranty. All interior lights are working at end of service call, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Waco, TX 76712
Jonathan M
Job Details: 05/17/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit is overfilling seemingly and causing the icemaker to stall out when they tries to harvest a sheet of ice. They also advised they have an issue with their ice paddle intermittently dispensing ice and not dispensing ice. Confirmed customers complaint on both accounts and removed ice paddle. Found the ice paddle intermittently clicking and not clicking. Advise customer that?s the issue is most likely with her ice pedal for the dispensing issue but that there could also be an issue with their user interface. The customer requested that we were placed the icemaker today and come back for the ice paddle replacement. Replaced icemaker and tested unit. Unit began working and filling as designed. ; ordrng 1 W10370577 (pad) and 1 W11130216 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
"Arrived on site to test unit for dispenser not opening and top adjusters broken. Replaced dispenser and adjusters, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDC25CHSS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
Arrived on site to test unit for console not responding. Found ribbon damage. Recommend replacing control and console. ; ordrng 1 9744031 (microcomputer) and 1 9744120 (CONSOLE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near Dripping Springs, TX 78620
Luis
Job Details: 05/17/2021
"Arrived on site for no water from dispenser. Tested water dispenser no water flow valve energized,diagnosed a frozen water tank,removed cover found air gap between fan scroll and tower,added sealer to gap to prevent cold air from migrating out and freezing tank. Defrosted water tank flushed water out of reservoir."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
"Arrived on site to test unit for not starting. Found error code f3e3(failed OWI). Found OWI connection not connected. Secured connection, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78732
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of temperature issues, unit tested good at time of service, found temperatures were in range, I ran diagnostic tests on all thermistors, unit tested good. Informed customer on how to maintain unit, cleaning coils, resetting controls, etc. unit passed all tests and is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Marble Falls, TX 78654
Cliff
Job Details: 05/17/2021
Arrived on site to diagnose a washer that is not cycling. Found faulty lid lock assembly and replaced it. All is working properly at this time and unit wasn't installed at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Canyon Lake, TX 78130
Noah D
Job Details: 05/17/2021
Arrived on site to inspect unit for not cleaning dishes. Upon inspection found the unit was filling and not pumping water up.Office to reschedule ; ordrng 1 W11025157 (pump&motor)
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Austin, TX 78737
Robert
Job Details: 05/17/2021
Arrived on job for complaints of no or low noise from control. Found volume from control only heard on max and even then barely. Will need console to complete ; ordrng 1 W11478524 (PANEL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78759
David Z
Job Details: 05/17/2021
"Arrived on site to diagnose refrigerator leaking in freezer. Found fill tube for icemaker was not long enough to seat into the icemaker, spilling over. Need fill tube extension to resolve. Found door handle cracked and also in need of replacement. Customer requested door be reversed to open the opposite way. Reversed doors at customer request. Office to schedule return when Parts arrive. ; ordrng 1 WPW10672333 (Door handle) and 1 WP2174755 (Fill Tube Extension)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/17/2021
"Arrived on site for Tub barely agitates, does not spin. Clothes are dripping wet at the end of the cycle. Placed in diagnostics and F7E5 came on (shifter actuator fault code). Found actuator was not going into cam. Removed actuator and installed new actuator. Placed in manual diagnostics and lid latch was locking and unlocking without me manually engaging it. Removed lid latch and installed new lid latch. Ran through auto diagnostics and completed all cycles as designed. No leaks detected. Job completed"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF2A
Near Austin, TX 78748
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for unit leaking. Pulled unit out and ran unit to test for leaks. Unit washing and draining for 20 minutes and no leaks present.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/17/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced gearcase and tested unit in an auto cycle and in a manual high speed spin. Both TesT ran as designed. Advised the customer to run a cycle with clothes in and to all back if further issues persist. Unit is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Lago Vista, TX 78645
Justin
Job Details: 05/17/2021
Arrived on site to install previously diagnosed parts. I installed the new housing assembly with the valve and then tested the unit. No more leaks observed at the time of service. The unit is working as designed.Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS01
Near Austin, TX 78745
Luis
Job Details: 05/17/2021
Arrived on site for too much ice,found shut off arm disconnected from icemaker assembly,installed shut off arm tested arm operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM02
Near Leander, TX 78641
Kayman
Job Details: 05/17/2021
Arrived onsite for refrigerator not dispensing ice. I had the yoke and motor so I replaced them and tested the unit. The unit still did not dispense and the ice bin felt like it wasnt seating all the way into position I found the control arm slightly bent outward. I bent it back into shape and locked the bin into correct position. The unit is now working as designed and no leaks were detected during time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Elgin, TX 78621
Matthew
Job Details: 05/17/2021
Arrived onsite for refrigerator not dispensing water . Upon inspection found water and ice dispenser functioning properly. Could not duplicate the issue. Insured temperature setting was good and UI and pads are good. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXV006
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
Arrived onsite for refrigerator with condensation in the RC and door gasket issues. Upon inspection I found the RC door was not closing correctly and as if it was getting caught on something or rubbing causing the top left corner of the gasket to have a gap. I found condensation built up on the damper. The customer had concerns of the condenser coil and compressor due to excessive dust build up on the condenser. I removed the RC door and found the cam bolt had backed its self up out of the hinge about the 2 inches . I screwed the bolt back in and lined the cam up so that the door would close correctly. The door is now closing correctly but there is still a slight gap in the upper left side of the gasket. I inspected the condenser coils and compressor we vacuumed up what we could of the dust but being an older unit there is dust in certain spot and are spots that we cant reach with the vacuums and would need compressed air to shoot the dust out. With no other complaints about cooling issues. I heat formed the gasket so that it seals correctly and asked the customer to leave the RC shut for a few hours and monitor the unit to make sure the condensation doesnt return
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
David S
Job Details: 05/17/2021
"Arrived on site to diagnose temperatures being off by 40 degrees, customer informed us that the inspector tested the temp with a laser temp reader on the side panel giving an improper reading for actual cavity temperature. We tested the unit with my temperature coupler and found the average temperature to be 10 degrees below set temp. We tested the sensor and found it out of range. We replaced the temperature sensor. We also were informed by the customer that the burners were lighting at different levels and some the low was either too high or low, we adjusted all of the burners and now they are operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Marble Falls, TX 78654
Jonathan S
Job Details: 05/17/2021
"Arrived on site for ice melting and not dispensing ice. Inspected unit and work area. Measured temperature in freezer at 17?. Performed diagnostics mode and tested sensor and defrost cycle. Gained access to FC evaporator and found heating working. Found thermistor out of range. Tested auger motor while measuring voltage and found only getting 24 volts. Will need to replace main control and evaporator fan motor assembly..; ordrng 1 W11109595 (FC FAN ASSEMBLY ) and 1 WPW10675033 (CONTROL)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/17/2021
Arrived on site for a dryer that had display issues. Inspected unit and work area. Confirmed customers complaint and found the dryer control panel having multiple boxes of the same thing indicating the circuitboard had shorted out. Replaced control panel and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB0
Near Jonestown, TX 78645
Justin
Job Details: 05/17/2021
Arrived on site for a range with the cooktop on light stuck on. I checked the voltage at the wall and found it good. I then gained access to the switches and isolated the front right switch causing the light to stay on. I installed the new switch and the unit began working as designed. I tested the burner and it was also working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78745
Luis
Job Details: 05/17/2021
"Arrived on site for no cool. Removed compressor cover found oil in base plate,traced oil to leak at manufacture weld joint to the condenser coil. Removed weld joint added coupler and brazed new coupler,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10913906 (Access valve), and 1 Wpw10143759 (Drier uv) from stock"
We serviced a
GE REFRIGERATOR
Model GSL25JFPABS
Near Austin, TX 78733
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of unit not cooling properly, found fan motor getting voltage, but not spinning properly, ordering fan motor and bringing back control. Also found defrost drain line needs to be defrosted. ; ordrng 1 WR60X10074 (Fan motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Hutto, TX 78634
David S
Job Details: 05/17/2021
"Arrived on site for popping noise continuation, upon arrival customer informed us that the unit is still making a popping noise and would like a replacement unit due to the continuation of the issue. Found that the noise was due to the dampener door opening and closing upon use, checked the wiring harness and found no issues with it,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Andice, TX 78628
Justin
Job Details: 05/17/2021
Arrived on site for a refrigerator with an ice maker not working. Upon arrival the customer stated that the IM fill tube was frozen and she thawed it out and this is the second time. Since then the IM has been workin. The real issue is the fridge wont dispense ice. The unit also has water dripping from the water dispenser. These indicate a weeping valve. I heard the IM harvest while I was checking temps in the FC and found it working as designed. I found temps at 7?F. Upon further inspection I found the harness from the IM not allowing the ice machine to push back all the way to come into contact with the auger. I zip tied the harness up and now it pushes back all of the way. I tested the dispenser and it is now working as designed. I installed a new valve as well due to the dripping and recurring frozen fill tube. I then tested the unit and it is dispensing water as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Austin, TX 78703
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for oven not igniting. Test unit and found igniter not making contact with bane burner. Test unit and oven igniting right away job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Austin, TX 78739
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for upper rack falling. Test unit and found adjusters broken. Replaced adjusters test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 05/17/2021
Arrived on site for a complete complete no cool. We came out before and replaced the pantry UI and pantry harness because it was corroded and the harness was split. We tested dc voltage to the compressor and found 3.2 volts dc while running. We found 120 volts to the compressor. We tested the windings reading proper resistance. We did an amp draw during normal operation and found 1.2 amps. We inspected the freezer evaporator and found. No frost pattern forming. I am ordering a sealed system. When we puncture the dryer for the repair if there is no pressure in the system we will need to replace the compressor and fresh food evaporator. The office will reschedule.; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11116006 (Evaporator) and 1 W10913906 (Access valve) and 1 Sealedsystem (Sealed system) and 1 3hours (3 hours)
We serviced a
WHIRLPOOL DRYER
Model WTW7340XW2
Near Austin, TX 78749
Kevin
Job Details: 05/17/2021
"Arrived on site and inspected washer and found error code F51, Bearing and possibly RPS sensor will need to be replaced. Attempted to disassemble washer and found inner hub will not separate from shaft..; ordrng 1 W10820039 (Hub)"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Round Rock, TX 78665
Wesley
Job Details: 05/17/2021
"Arrived onsite and found unit had good voltage. Laundry room lighting is failed. Replaced lightbulb but something is wrong with the lighting circuit. Advised customer heating assembly would be needed and would be put on order. If lighting is fixed by return we can work in laundry room, otherwise we will need to move dryer to new location to repair.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Austin, TX 78724
Matthew
Job Details: 05/17/2021
"Arrived onsite for range cooktop and oven not functioning. Upon inspection found unit missing L1. Recorded L1 at 22vac, L2 at 123vac, across L1/L2 at 72vac. Customer will need an electrician to inspect supply voltage."
We serviced a
KITCHENAID OVEN
Model KOST100ESS03
Near Austin, TX 78704
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for lights not working. Found sockets not getting any voltage from board. Also found AM board not responding. Will need to replace board and console. Pa ; ordrng 1 W11087446 (Console)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
"Arrived onsite for washer not agitating or spinning out clothes all the way. Upon inspection of the fault codes I found F7E6 stored in the system. I ran auto diagnostics and found the whole basket turning when in agitation. I stopped the test and switched over to manual. In high spin I found the unit making a loud low rumbling noise consistent with a failed gear case. I lifted the unit and found the pulley shield had oil sprayed around the inside. I tested the shifter and found it was not moving into position. No leaks detected during time of service. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Cedar Creek, TX 78612
Jacob
Job Details: 05/17/2021
Arrived onsite onsite for unit not spinning. Looked under the unit. Saw that it had the incorrect actuator from the factory. Replaced actuator. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78749
Kevin
Job Details: 05/17/2021
"Arrived on site and inspected washer and found Gearcase has failed, a new one will be needed to correct issue.; ordrng 1 W11423759 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10902814 (Washplate) and 1 W11183985 (Spanned nut)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 05/17/2021
We arrived on site to install previous diagnosed part. Customer told us about rusting that is happening on the top of the inner panel. We inspected the inner panel and found rust spots. We tried to clean the rust off and it would not come off, it has started to pit already. I am ordering the inner panel to complete the repair. We replaced the vent motor. The unit is working as designed. The office will reschedule when we have an eta on the part.; ordrng 1 W11393130 (Inner door panel) and 1 W11545290 (Vent deflector)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78748
Kevin
Job Details: 05/17/2021
"Arrived on site and found door switch is broken, replaced it and dryer is operating properly. Also found airflow is restricted and vent to exterior of the home will need to be cleaned before dryer is used again.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Pflugerville, TX 78660
David Z
Job Details: 05/17/2021
"Arrive on site with PR to follow up on no cool refrigerator, found equalized pressure at 29 psi, also found compressor failed and overheating. evacuated system replace compressor and non UV dryer verified unit holding vacuum, charge system to 4.5 oz verified cooling in both compartments unit is working as designed. call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Leonardo
Job Details: 05/17/2021
Arrived on site to replace burner element. Replaced element test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78748
Kevin
Job Details: 05/17/2021
"Arrived on site and inspected washer and found saved error codes for Motor fault, motor unable to reach target rpm, unbalanced load. Found loose harness at connection to control board and after resetting it washer is operating normally. Washer is off-balance and used feet to correct this. Discussed correct loading and detergent usage with customer, job complete"
We serviced a
KITCHENAID RANGE
Model KGCC506RBL07
Near Austin, TX 78732
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of of FL burner not lighting properly, found unit tested good at time of service, gave customer tips on how to light more efficiently, instructed customer how to clean cooktop, all functioning properly at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Austin, TX 78727
David Z
Job Details: 05/17/2021
Arrived on site for DW not draining. Entered into diagnostic mode and received drainage error code. After checking the filter I gained access to the bottom of the machine and found that the drain pump had seized. Replaced drain pump and tested machine. Unit is now working as intended
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US1A
Near Georgetown, TX 78628
Lou
Job Details: 05/17/2021
"Arrived on site to inspect dishwasher pods not dissolving. Upon further inspection, I placed the unit in diagnostics and tested. When the motor was to come on it failed. I removed and replaced the motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of Audi console not responding, I found failed console, I replaced console, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Killeen, TX 76549
Al
Job Details: 05/17/2021
Arrived back on site to install previously ordered part.Removed and replaced the main control and discovered the NEW control was missing the P4 connection part.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD1821MS0A
Near Austin, TX 78703
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from bottom of inner door.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Kyle, TX 78640
Kevin
Job Details: 05/17/2021
"Arrived on site and found timer is not progressing, replaced it and dryer is now operating properly, job complete"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Paige, TX 78659
Matthew
Job Details: 05/17/2021
"Arrived onsite for washer not getting adequate water. Upon inspection found failed inlet valve. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model GSHS6NGBBHSS
Near Austin, TX 78737
Robert
Job Details: 05/17/2021
Arrived on job for complaints of no or low pressure. Found the filter used is GE substitute if I install bypass the water flow is normal.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manor, TX 78653
Matthew
Job Details: 05/17/2021
"Arrived onsite for washer not completing a cycle. Upon inspection found stored error code F7E6 motor fault. Ran auto test and unit would not agitate. Inspected underneath unit and found actuator arm jumped cam loop. Per service pointer W11531483 will need to replace actuator. Ordering actuator, office to reschedule.; ordrng 1 W10913953 (actuator)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Leander, TX 78645
Justin
Job Details: 05/17/2021
Arrived on site to install previously diagnosed parts. I installed the new outer door and nameplate. I then confirmed with the customer it looked aligned and damage free. The customer confirmed it looked good. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PLXS1
Near Austin, TX 78703
Luis
Job Details: 05/17/2021
"Arrived on site for no ice. Ran diagnostics,removed cover found broken grid cutter wire,unit passed fill,recirculating and drainage,ice forming on evaporator plate. Diagnosed unit will only need a new grid cutter,replaced grid cutter assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Manor, TX 78653
Matthew
Job Details: 05/17/2021
Arrived onsite for refrigerator water dispensing and handle issues. Upon arrival found unit dispensing water properly. Notified customer that unit does not have continuous supply of cold water. Once the reservoir is cleared the incoming water will be at room temp unit given time to cool. Also both boor handles were loose. Tightened and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model MGT8800FZ00
Near Buda, TX 78610
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for gas leak. Found gas coming from valve. Replaced valve test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not cooling, I removed and replaced the compressor and installed an access valve onto the compressor and UV drier and vacuumed the system. The repair held pressure and I installed 5.5oz of R134a refrigerant and monitored pressures. Unit held pressures and I inspected the evaporator and found all coils beginning to frost as designed. Advised customer to allow the unit to cool for approximately 24 hours before its completely cool and appropriately 48 for ice to make. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78748
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for unit not drying. Test unit and found element working correctly but dispenser not dispense yet dry. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Buda, TX 78610
Robert
Job Details: 05/17/2021
Arrived on job for complaints of not starting. Found the latch not working properly. Replaced lath house and tested. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78681
David S
Job Details: 05/17/2021
"Arrived on site to install customer provided fill tube heater. We gained access to the fill tube heater and replaced it with new. When we removed the fill tube we found the insulation deteriorating in the cabinet. We used silicone to seal the fill tube from both the fresh food section and the freezer section. We reassembled the unit, and found it working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Leander, TX 78641
Justin
Job Details: 05/17/2021
Arrived on site to install previously diagnosed parts. I installed the new sump and motor and then tested the unit. I observed the bottom of the unit with the toe plate off for any leaks. No leaks observed at the end of service. The unit is also now running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV00
Near Austin, TX 78733
Brandon
Job Details: 05/17/2021
"Arrived on site to replace freezer door, after replacing, unit tested good."
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM00
Near Austin, TX 78732
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of unit leaking water and freezer frozen over, found air leak coming from defrost drain line, and drain line clogged. I removed drain line, cleared clog, and silicone to seal drain line, unit tested good. Instructed customer to clean out all moisture before turning unit back on since unit was not fully defrosted yet."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Kyle, TX 78640
Kevin
Job Details: 05/17/2021
"Arrived on site and homeowner says there is not enough water during wash cycle. inspected washer and found no saved error codes, Ran all functions in Manual Diagnostics and everything checks good. Ran a calibration cycle and completed properly. discussed water usage and loss expectations with homeowner. Discussed correct amount of detergent to be used on each cycle. Washer is operating as intended