Service History 511

Near Liberty Hill, TX 78642
Cliff
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to replace previously ordered parts for refrigerator. Replaced fan motor, main control, and user interface, and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
Near Lago Vista, TX 78645
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC=8 degrees. I found the ice maker had stopped mid-cycle due to a piece of ice getting wedged during harvest. I attempted to start the motor with my jumper wire at points T-H and it failed. I removed and replaced the ice maker and cycled power to the unit. Ice maker began to operate as designed. No water leaks observed during service, job completed."
Near Salado, TX 76571
Al
Job Details: 09/22/2020
WASHER WHIRLPOOL MVWC465HW2 Arrived on site and inspected washer not starting.Confirmed the complaint and found the control was defective.Removed and replaced it.Reassembled and unit tested as designed.No leaks.Job complete
Near Austin, TX 78750
Scott
Job Details: 09/22/2020
DISHWASHER KITCHENAID KDTE204KWH0 "Arrived on site , ran diagnostics. Got fill error code . Unit passed diagnostics wash . Heater didn’t come on . Ordering control . No water leaks detected at time of service. Call to set return .; ordrng 1 W11462456 (DRAIN ) and 1 W11462460 (CONTROL)"
Near Waco, TX 76705
Jonathan M
Job Details: 09/22/2020
RANGE WHIRLPOOL WFE535S0JZ0 Arrived on site for arrange that was making a loud sound during a convection oven baked. Inspected unit and work area. Found noise immediately when turning on the convection bake sounded like a rattling. Removed front cover and found no obstruction. Removed back cover and found a wire connector rubbing up against the convection fan in the back causing the unit to rattle when in use. Moved wire connector out of the way of the convection fan and tested unit. Unit was quiet and is working as designed. Call complete.
Near Waco, TX 76708
Jonathan M
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit you’re not a test. Did it rain as designed.Call complete.
Near Austin, TX 78703
Jacob
Job Details: 09/22/2020
WASHER WHIRLPOOL WED5620HW0 Arrived onsite for unit not working once again. Tested unit. Unit would not power on. Called Techline. Suggested to change control panel. Got Sr#7728858587. Ordered parts. Rescheduled with tenant. Requested 2MAN; ordrng 1 REQUEST (2MAN) and 1 W11331275 (CONTROL BOARD ) and 1 W11378949 (CONTROL PANEL) and 1 WP3397659 (block-term)
Near Salado, TX 76571
Al
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previously ordered part.Removed and replaced the main control board .Job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Andy with Whirlpool tech line SR#7728855019Arrived on site for microwave still coming on. Called tech line and they explained this was normal due to the NTC (thermostat) reading heat from the oven while customer cooks. Went over these specifics and why the fan comes on with customer. Explained it would be best to turn on the fan while cooking in the future to avoid the fan randomly turning on. Job complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer making a humming sound durning agitation cycle. Inspected unit and work area. Found unit unleveled. Performed diagnostics mode and checked fault codes history. Found no fault codes. Ran automatic test cycle and monitored operation. Inspected gearcase and pulley. Leveled unit. Performed manual test mode, tested heavy agitation and fast spin. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/22/2020
RANGE WHIRLPOOL WFG550S0HZ2 Arrived on site for warming drawer not closing flush. The glide on the right side when facing the warming drawer was a bit chewed up. The customer had concerns of the drawer being higher on the left side when it was closed. I removed and replaced the glides on both sides of the drawer. Once new glides were installed the homeowner agreed it was an improvement over the previous way it closed. Homeowner understands the drawer is not on railing with wheels so it doesn’t sit square at all times when opening and closing. Job complete.
Near Austin, TX 78750
Paul
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for a refrigerator with water not flowing out of the dispenser correctly. I found the water flowing very slowly out of the dispenser. I removed the filter and found the water flowing correctly. I advised the customer to replace the filter. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/22/2020
DRYER WHIRLPOOL WED8500BC0 Arrived on site and tested operation. Found catch has failed causing door to not stay shut. Installed new catch and tested operation. Unit tests good. Job complete
Near Austin, TX 78734
David Z
Job Details: 09/22/2020
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site to install previously diagnosed parts to resolve left front burner not igniting. Confirmed that ignition module is needed. Attempted to access ignition modules, but found that the pipe from the cooktop case is installed in a support beam with a hole too small to allow the unit to come out. Regulator valve will have to be removed in order to remove the cooktop from its cavity, however there is no shutoff for the gas valve in the house, and gas company will have to cut gas for the house. Customer will have to follow up when gas is turned off, and we will have to remove the regulator to move the cooktop out. Customer request DZO or BCO to install parts. Office to schedule return visit when customer has gas shut off. Also found that conversion for LP has already been performed, and burners that had larger orange flames had the burner caps off center. Centered caps and flame returned to normal. Rear center flame is a bit higher, but has appro
Near New Braunfels, TX 78132
Noah D
Job Details: 09/22/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect cooktop for sputtering flames, replaced both simmer and high orifice and checked for all functions, no problems found. Customer confirmed it worked. Complete"
Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
ICE MACHINE WHIRLPOOL KUID508HWH00 Arrived on site for ice machine making loud noise during drain cycle. Upon arrival I ran a diagnostics and found no error codes then proceeded to run a test to see how draining operated. I found that the noise customers are hearing is the echo of the water draining out through drain pipe under ice machine. Recommended to customer that they hire a plumber to see if they can better insulate the drain line under unit to keep it from making any more noise. Unit is functioning as designed call complete
Near Lago Vista, TX 78645
Lou
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the IM stopped working for approximately 8-10 days then it started working again. I test3d temps in the FC=9 degrees. I removed the ice bin and it was full of ice. When I went to test the IM, it began to harvest on its own then dispensed water into the tray. Due to the intermittent operations, I removed and replaced the ice maker and cycled power to the unit to reset the control. Ice maker is operating as designed and unit is operating as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Tyler
Job Details: 09/22/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that would make beeping and audio tones and not let the customer select their cycle. Upon arrival I ran a diagnostics on the unit and as soon as it went to show me the F to air code it had it stopped prematurely and did not allow me to figure out what the other half of the cod. During a test cycle I should also be able to manually select an auto test and each time I went into the diagnostic cycle it would automatically try to run an auto test without my input indicating that there is a stuck button somewhere in the UI not allowing proper reading and input interpretation.; ordrng 1 W11135391 (console)
Near Lorena, TX 76655
Jonathan M
Job Details: 09/22/2020
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Went to replace console and found consul did not include electronics. Parts breakdown was a little confusing and found electronics are separate from the actual consul. Ordering user interface electronics and office will need to contact customer about reschedule date due to out of stock in PSP item.; ordrng 1 W11478519 (UI)
Near Copperas Cove, TX 76522
Al
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF310PLAW1 "Arrived on site to install previously ordered parts.The part most needed was the drain pump, which I failed to bring with me.Office to reschedule the appointment.Needs more work ; O-emld tckt"
Near Crawford, TX 76638
Jonathan M
Job Details: 09/22/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that won’t spray either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) and F6 E1 (no/low water) error codes. Cleared error codes and tested unit in an auto test. Found unit would fill but motor would not recirculate water. Did find unit has a drain hose going uphill into a garbage disposal causing water to run back into the unit. Ordering pump and motor and advise customer to adjust their drain hose to avoid backflow back from the garbage disposal.
Near Austin, TX 78733
Kevin
Job Details: 09/22/2020
OVEN KITCHENAID KEBS208SSS00 Arrived on site and inspected ovens and found they are not heating. Disconnected power at breaker and uninstalled ovens and found thermal fuse is good. After reinstalling and reconnecting to power ovens are now heating properly and observed them reaching preheat temperature. Recommended to homeowner that breaker be inspected by an electrician.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/22/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and removed inner door. Found hinges have proper tension but the inner door is warped. Installed new inner door and verified proper contact with switches. Found cavity light has failed due to previous door being warped and light would not turn off. Unit will also need new light to repair. Office to schedule return services ; ordrng 1 W10886919 (lmp-basles)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/22/2020
MICROWAVE WHIRLPOOL AMV2307PFB "Arrived on site to inspect microwave for not heating, upon arriving customer was not home, landlord next door spoke with me and was able to get closing date, spoke with customer on the phone and they stated the mic heats when door is pushed in correctly, ordering interlocks, office to reschedule ; ordrng 1 W11433682 (INTERLOCK) and 1 W11433683 (INTERLOCK )"
Near Marble Falls, TX 78654
James
Job Details: 09/22/2020
FREEZER WHIRLPOOL WRT112CZJB00 Arrived on site and tested operation. Found fans running but unit is not cooling. Accessed evaporator and found frosting only at capillary tube connection of evaporator. Unit has failed sealed system. Parts are expart and unit has R600 refrigerant. Office to submit claim to whirlpool.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/22/2020
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 Arrived on site for refrigerator ice buildup. Tested and inspected unit and found sheet of ice on bottom of FC due to clogged drain tube. Removed ice and unclogged drain tube. Reassembled and tested unit. All operations are normal. No water leaks present at time of service. Instructed customer on use and care and practice for best performance.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/22/2020
WASHER ADMIRAL ATW4470TQ0 Arrived on site for washer draining into bath tub. Upon arrival customer informed that issue is when unit drains her bath tub fills with water from drain. Inspected and found issue is with plumbing. Customer will need plumber to come fix issue. Instructed customer on use and care and practice for best performance on unit. No water leaks present at time of service.
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived onsite for dishwasher not getting water coming into the unit. Upon inspection I found the inlet valve not letting water in. I found a spoon wedged underneath the float switch causing the float switch to stay in the up position and not letting water in. I removed the spoon and ran a diagnostics cycle. The unit is working as designed and no leaks were detected during time of service.
Near Dripping Springs, TX 78620
Robert
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL ED5FHAXSL01 Arrived on job for complaints of temperature too cold in refrigerator section. Recommend replacement of thermostat. ; saved tckt
Near Kingsland, TX 78639
James
Job Details: 09/21/2020
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site and installed new control. Tested operation and found unit working properly. Job complete
Near Austin, TX 78748
Jacob
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for unit leaking in to refrigerator. looked at unit. Found that ice maker arm was not placed right to shut off the water for the ice maker. Re installed arm to unit. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78748
Jacob
Job Details: 09/21/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer not getting any power. Tested unit. Would not turn on. Found that breaker was flipped off. Flipped breaker back on. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
OVEN KITCHENAID KOSE500ESS04 Arrived onsite for wall oven with fan making loud noise. Upon inspection I put the unit into diagnostics and activated the fans. On high speed the cooling fan makes a whirling sound and doesn’t sound consistent with the noise fluctuating up and down. I replaced the fan blower in attempt to remedy the noise but it did not. I am ordering the main control for the repair. Control (W11179310) ; ordrng 1 W11179310 (cntrl-elec)
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for refrigerator making unusual noises. Upon inspection I could not hear any abnormal noises. I attempted to move the refrigerator in all directions in attempt to recreate the noise but could not. I accessed the evaporator fan assembly to inspect for ice or obstructions while I was in the FC I noticed a slight buzzing or rattling noise from the compressor due to my weight being in the FC I accessed the compressor and added a pad between the compressor and chassis of the unit. I still could not get the unit to recreate any noise other my weight being inside the FC. I also noticed the customer had tile floor with deep grout joints. The unit could be resting in those joints causing it to be un level. I advised the customer to monitor the unit and take a video or recording of the noise and try and pin point the location if it returns. Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
REFRIGERATOR ADMIRAL HMG521537 Arrived onsite for refrigerator loosing cool in the RC. Upon inspection I found the RC at almost room temp and the FC at about 20 degrees. I accessed the evaporator and found the evaporator frozen in a block of ice. I tested the defrost timer and found one of the sores disconnected I tested the continuity at he timer and got some weird fluctuating readings. I tested continuity at the thermostat and it tested good. I checked the heater and it showed open when it should have showed closed. Due to the defrost timer being so old I am recommending replacing the defrost timer and heater to return unit to normal operation. Ordering heater (WP61001846); ordrng 1 WP61001846 (heater- de)
Near Austin, TX 78734
Brandon
Job Details: 09/21/2020
VENTHOOD IKEA IH6302YS1 "Arrived on site for customer complaint of right side light not working, found broken light bulb housing. See pictures ; ordrng 1 CNOTE (PARTS RESEARCH ) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Lockhart, TX 78644
Richard
Job Details: 09/21/2020
WASHER MAYTAG MHW5630HC0 Arrived onsite for the washer not spinning clothes dry. Replaced tub and basket assembly and rotor and stator. Washer tested good no leaks detected complete
Near Kyle, TX 78640
Jacob
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for right hand door having a dent. Looked at door. Found dent. Replaced door. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78704
Jacob
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite to replace parts ordered. Replaced door and control. Tested unit. Unit test good. No issues at this time. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 09/21/2020
WASHER MAYTAG MHW6630HW0 Arrived on site to install new dispenser. Found all but 2 clips broken off of housing. Part will need to be reordered and office to schedule return services. ; ordrng 1 W11465533 (HOUSING)
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. Unit is now working as designed and no leaks were detected during time of service. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL GI6SDRXXQ00 "Arrived on site to inspect refrigerator freezer icing up. Upon further inspection, I found ice/frost at the opening of the cabinet and on the top and bottom of the door. Also found ice/frost in the light housing. Removed all ice/frost and reassembled the FC section and the tested the door and it is closing as designed. I recommended that the customer replace the rails and brackets. I am ordering the left and right sides brackets, and both rails and office to schedule return service. No water leaks observed during service. ; ordrng 2 WPW10120018 (slide rail (frz))s and 1 WPW10284682 (bracket LT SIDE) and 1 WPW10284683 (bracket RT SIDE)"
Near Wimberley, TX 78676
Robert
Job Details: 09/21/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
Near Austin, TX 78741
Robert
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on job for complaints of no water. Test valve and have 120v. Replaced valve and tested water working. No leaks detected at time of service.
Near Kyle, TX 78640
Leonardo
Job Details: 09/21/2020
RANGE FRIGIDAIRE JGBP33BEH3BB Arrived on site to replace switch harness. Found switch harness needed was incorrect. Will need the end of switch harness with 2 wires not 4. Office will reschedule and do part research Wb24k10024 ; ordrng 1 WB24K10024 (SWITCH HARNESS )
Near Buda, TX 78610
Jacob
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit not draining water consistently from unit. Tested unit. Found that garbage disposal would back up with water coming from the unit causing the water to travel back into the dishwasher. Removed clog from garbage disposal. Tested unit once again. Unit working as designed. No leaks at this time. Job complete
Near Austin, TX 78746
Luis
Job Details: 09/21/2020
REFRIGERATOR JENN-AIR JB36NXFXLW04 "Arrived on site for no ice. Diagnosed optics not sending power to icemaker ordering new optic controls,5 ; ordrng 1 LMONLY and 1 W10508673 (WIRE HRNESS) and 1 W10757851 (CONTROL OPTICS)"
Near Georgetown, TX 78626
Cliff
Job Details: 09/21/2020
WASHER GE GTWN5050M0WS Arrived on site to replace drain hose for washer. Replaced hose and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and installed new freezer door. Aligned upper fresh food doors. Verified proper seal on all 4 doors. Unit tests good. Job complete
Near Austin, TX 78748
Leonardo
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace sump and motor, replaced sump and motor, test unit, unit working correctly, no leaks at this time, job complete."
Near Volente, TX 78641
Kayman
Job Details: 09/21/2020
VENTHOOD KITCHENAID KVUB606DSS3 Arrived onsite to install previously diagnosed parts. I installed the vent hood fan motor assembly and tested the unit. The unit is working as designed at this time. Job complete.
Near Austin, TX 78741
Robert
Job Details: 09/21/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not complete cycle. Got codes for water level. Need two tech. ; ordrng 1 W11456953 (HOSE)
Near Liberty Hill, TX 78642
James
Job Details: 09/21/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and installed new console. Verified operation and set calibration. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
REFRIGERATOR GE PSS25SGNABS "Arrived onsite to install previously diagnosed parts. I installed the over load,ptcr, and control. I restored power to the unit and the compressor and condenser both turned on. I advised the customer to monitor the unit for at least 24 hours to make sure the compressor is cooling the unit. Job complete."
Near Jarrell, TX 76537
Al
Job Details: 09/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave not heating.Confirmed the complaint and attempted to remove the unit from over the stove and found the vent housing leading outside is prevent the unit from being removed and repaired.Due to customers extremely slippery floor, glass top range below the microwave and the ventilation issues I’m requesting authorization for a second technician for a 2 man repair.Will return with previously ordered parts.Customer will contact builder to uninstall the ventilation housing that’s preventing unit from being lowered for repair.Needs more work Office to reschedule the return appointment.; ordrng 1 CNOTE (2 MAN REPAIR DUE TO SLIPPERY FLOORING, GLASS TOP RANGE.)"
Near Leander, TX 78641
Lou
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS335FDDM01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a rattling noise coming from underneath. I removed the toeplate and checked the condenser coils and they weren’t vibrating, but I found the condenser fan not operating. I pulled the unit out and checked the fan and found it was unplugged. Plugged it in and it immediately came on. I found the compressor extremely hot to touch due to the condenser fan not being on and running no-stop. Customer advised that the middle mullion was very hot also. I advised it was due to the condenser fan not being on. When the compressor came on, it began to make its normal noises and then it ramped up to high speed and the noise got a little louder, but still normal I advised the customer that due to the condenser fan being unplugged and not functioning to keep coils cooled, the compressor has been running non-stop and is why it’s making the noises, whi
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
WASHER MAYTAG MVW7230HC0 "Arrived onsite for washer with an error code of F9E1 long drain fault. Upon inspection I confirmed the error code as well as other stored error codes within the unit relating to out of balance load and motor temp faults. I inspected the rotor and stator and they both looked good with no obvious shorts or breaks, I ran a factory diagnostics cycle and I found that the drain pump would not turn off. I powered down the unit with the power button and the drain pump still drained with the display off. I accessed the main control and tested the drain pump continuity and it tested good. I replaced all connectors and went back to diagnostics. I performed a factory reset on the unit and retested. The drain pump no longer pumps without being called for and the diagnostics cycle ran through as designed. Advising customer to monitor unit and if the issues return the we will need to return with the following parts to try and remedy the issue. Control (W11419171) lower harn
Near New Braunfels, TX 78132
Noah D
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Arrived on site to inspect fridge for not illuminating cabinet, checked for freezer light and it was off, replaced module and the lights returned. Job complete"
Near Austin, TX 78734
Brandon
Job Details: 09/21/2020
ICE MACHINE KITCHENAID KUIC18PNXS3 "Arrived on site for customer complaint of u it not making ice, found multiple issues, found leak at water pan and reservoir pump, also found failed external drain pump; ordrng 1 2313705 (drain pump)"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/21/2020
OVEN WHIRLPOOL KOSE500ESS "Arrived on site to inspect oven for illuminating all the time, checked for latch function and found through diagnostic the switch was broken, replaced switch with no change, replaced control, function returned. Complete"
Near Buda, TX 78610
Jacob
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF510PAYS6 Arrived onsite to replace parts ordered by previous tech. Replaced sump and motor and drain pump. Tested unit.
Near San Marcos, TX 78666
Robert
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on job for complaints of not making ice. Ran harvest and ice maker working normally. No leaks detected at time of service.
Near Austin, TX 78704
Jacob
Job Details: 09/21/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to replace part to unit. Found that a sick and a piece of clothing was clogged in the drain tube and a piece of clothing was getting caught with the drain motor. Removed clothing. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kingsbury, TX 78638
Richard
Job Details: 09/21/2020
WASHER MAYTAG MHW5500FW1 Arrived onsite for the washer not working. During testing found that the console is not responding at all . Voltage is good and control led is on and solid. Saw a burnt spot on the outside of console. Took pictures. Will need to replace control panel and main control. Ordering parts and office to schedule ; ordrng 1 W10911044 (panel-cntl) and 1 WPW10443885 (door lock)
Near Leander, TX 78641
Kayman
Job Details: 09/21/2020
OVEN KITCHENAID KODE300ESS02 Arrived onsite for wall oven that is showing errors and won’t start or advance with touch. Upon inspection I found a error code of F1E0 indicating a loss of communication with the main console. I spoke to techline about the issue and they advised me to check for proper voltage coming into the unit and if voltage is verified then replace the console UI. I replaced the console and tested the unit. The unit is working and heating as designed at this time. Techline reference SR#7728848897. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previously diagnosed and ordered parts. Due to the sump/motor assembly failure, I removed and replace the assembly and tested. Unit is operating as designed. The element was not needed as it is heating as designed. No water leaks observed during service, job completed"
Near The Hills, TX 78738
Brandon
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for customer complaint of unit frosting in upper ice bucket, and ice dispensing everywhere. Found missing ice chute, ordering cover and guide for frosting. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10435760 (guide-ice) and 1 W10669473 (cover-frnt) and 1 W10765378 (bracket)"
Near New Braunfels, TX 78130
Noah D
Job Details: 09/21/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site to inspect washer for error code e0f7, cleared error codes and found no issues with valve, console or control. Instructed customer on use. Complete"
Near Austin, TX 78704
Jacob
Job Details: 09/21/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to replace part to unit. Found that a sick and a piece of clothing was clogged in the drain tube and a piece of clothing was getting caught with the drain motor. Removed clothing. Tested unit. Unit test good. No leaks at this time. Job complete
Near Temple, TX 76502
Al
Job Details: 09/21/2020
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer belt, motor and not starting.Confirmed the complaint and removed and replaced the motor, belt and thermal fuse.Reassembled and unit tested as designed.Job complete"
Near Austin, TX 78738
Robert
Job Details: 09/21/2020
REFRIGERATOR JENN-AIR JS48CSFXDA Arrived on job for complaints of not cooling found freezer frosted. Will need to thaw freezer and correct defrost issue. ; ordrng 1 WP67001404 (thermostat)
Near Austin, TX 78734
Brandon
Job Details: 09/21/2020
DISHWASHER KITCHENAID KUDS30FXSS5 "Arrived on site for customer complaint of unit not draining, found failed pump, I replaced pump, unit tested good.
Near Austin, TX 78704
Leonardo
Job Details: 09/21/2020
DISHWASHER KITCHENAID KDTE234GBS0 "Arrived on site to test unit for leaks, test unit found drain hose connection lose, secured drain hose, ran unit from 9:50 to 10:20 no leaks found not one drop job complete."
Near Round Rock, TX 78664
Cliff
Job Details: 09/21/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site to diagnose a washer that is making unusual noise. Found bearings in gear case failing. Replaced gearcase and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Jacob
Job Details: 09/21/2020
DRYER MAYTAG MGD8630HC0 Arrived onsite for unit not powering on. Customer said that display would have condensation build up. Was able to get unit turned back on and working. Let customer know that the wall side of the vent may need to be checked through the wall for potential blockage of air exiting the unit. No issues at this time. Job complete
Near Austin, TX 78746
Luis
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS00 "Arrived on site for no cool removed fresh food evaporator cover found some oil residue on evaporator,diagnosed a leak at fresh food evaporator,ordering evaporator and compressor. Job will need 2 hrs and customer will need to remove unit from enclosure before service; ordrng 1 2HRS (2 HRS) and 1 8201675 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 W11116006 (EVAPORATOR ) and 1 W11211387 (COVER) and 1 WPW10143759 (DRIER UV)"
Near Volente, TX 78641
Kayman
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher with upper rack that keeps falling. Upon inspection I found the right side upper rack stopper had fallen out causing the rack to fall. I was able to re secure the stopper and could not recreate the failure. I advised the customer to monitor the stopper and if it keeps happening the customer asked if we can have the stoppers sent directly to them. In the event of a call back please send 2 stoppers (WPW10082861). Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite to install previously diagnosed parts. I installed the vent assembly and tested the unit in diagnostics. All tests passed and I could hear the vent fan turn on. No leaks were detected during time if service. Job complete.
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site and tested operation. Found front left burner hard to ignite. Inspected oven igniter for operation and found cookie sheets had slid back and were grounding igniter harness causing incorrect spark. Instructed customer on best practices for loading storage drawer. Unit will need new burner head and burner cap for front left burner to correct ignition issue; ordrng 1 W10881749 (cap-burner) and 1 WPW10515455 (burnr-head)
Near Austin, TX 78759
Luis
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRBR109ESS00 Arrived on site for a damaged freezer door. Removed damaged door installed a new door checked door seal good. Customer already paid in full with office for parts and labor
Near Austin, TX 78736
Luis
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for no cool. Found fresh food evaporator incased in ice,defrosted evaporator,found uv dye on cover and on some fins of evaporator,cleared all ice found no source of leak. Replaced thermistor harness assembly per service pointer secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner housing using clamps and zip ties,secured cover. Ran diagnostics changed defrost setting to basic checked air flow good.; used 1 WPW10277799 (HARNESS) from stock"
Near Leander, TX 78641
Lou
Job Details: 09/21/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect washer not working. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I removed the control panel and found the control dead/no diagnostics light on. I checked voltage at the J5 connector and got 250V. Contacted techline and advised of my findings and was advised to have the wiring inspected because I should only be getting 120V at the J5. Provided file #7728846646. Due to the fact that I could not get the unit positioned to be able to get to the back of the unit to check wiring, I am ordering a CNOTE-2 MAN, main control and timer and office to schedule return service. No water leaks & no lint observed during service. Unit never used.; ordrng 1 CNOTE (2 MAN JOB) and 1 W10854240 (timer) and 1 W11367652 (CONTROL)"
Near Georgetown, TX 78633
Al
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WZF56R16DW00 "Arrived on site and inspected upright freezer not powering on.Confirmed the complaint and found the control not responding to selections. Removed and replaced it, also was told the unit frosted over before the failure, indicating the thermistor was defective, also replaced.Tested the heater and it he’d continuity.Job complete"
Near Austin, TX 78725
Matthew
Job Details: 09/21/2020
DISHWASHER AMANA ADB1400AGB1 Arrived onsite for dishwasher not washing. Put unit in diagnostics and no error codes were found. Ran diagnostics cycle and fully completed with no issues. Customer recalled power outage and reset unit. Notice that the heater was covered with calcium film and filter was clogged. Instructed customer on routine maintenance and the addition of rinse aid. No leaks present at this time. Job complete.
Near Leander, TX 78641
Lou
Job Details: 09/21/2020
WASHER KENMORE 110.2913241 "Arrived on site to install previously diagnosed and ordered part. Due to the inlet valve leaking, I removed and replaced the valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site and tapped sealed system. Found unit has full charge. Recovered and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.6oz 134a and tested operation. Unit tests good. Job complete"
Near Round Rock, TX 78664
Cliff
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure on RC evaporator. This is due to communication failure between controls and thermistors. User interface, main control, and evaporator harness will need to be replaced to complete repairs. Office will need to have job authorized prior to return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W11033168 (harns-wire)"
Near Georgetown, TX 78633
James
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and tested operation. Found upper fresh food lights and freezer light out. Replaced freezer light from stock and tested. All lights now function properly. Job complete
Near Austin, TX 78759
Paul
Job Details: 09/21/2020
RANGE WHIRLPOOL KSEB900ESS3 Arrived onsite for a oven with a broken door. I found the outer door glass shattered but still in one piece. I took a pic of the door and replaced the outer door. Call complete.
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not washing. Test unit and found unit not getting any water. Found water line turned off to unit. Turned water on test unit and unit test good job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for refrigerator with stuck filter. Upon inspection I found the filter housing door had come off and the white tab that pulls the filter out had come disassembled I also found the filter head tabs broken off and I was unable to reassemble the door to reattach to the filter housing. Unit will need new filter housing for repair. I replaced the filter housing and did not detect any leaks during time of service. Job complete.
Near Austin, TX 78702
Jacob
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived onsite for unit not cooling. Tested unit. Found a lot of water inside the freezer, took pic and let landlord know of issue of the water. Found that arm on the ice maker had come off with the funnel for the water to the ice maker. Also fan in freezer not coming on. Order part. Rescheduled with landlord; ordrng 1 4317943 (icemaker) and 1 WPW10464673 (motor-evap)"
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for refrigerator lights not working. Inspected unit and work area. Found left pantry drawer not in unit. Installed drawer and tested drawer opening and closing operation. Tested lights and found without drawer in unit drawer switch will stay open and cause lights to time out. Tighten freezer, right deli drawer and left RC door handles. Performed diagnostics mode and tested ice maker operation. All tested good, no water leaks detected."
Near Austin, TX 78749
Leonardo
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL KDFE304DSS0 "Arrived on site to test unit for unit not washing, test unit, found ui panel and control shorting out making all lights turn off. ordered ui board, need autho for parts, office to reschedule.; ordrng 1 WPW10537352 (CONTROL PANEL)"
Near Georgetown, TX 78626
Jonathan S
Job Details: 09/21/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to install previous diagnosed part. Powered unit off at switch. Removed failed panel and installed new. Powered unit on and performed diagnostics mode. Monitored test cycle. All tested good, no water leaks detected."
Near Austin, TX 78754
Matthew
Job Details: 09/21/2020
RANGE WHIRLPOOL WFG515S0JS0 "Arrived onsite to replace previously diagnosed parts replaced both hinge receivers, active and passive hinges. After replacement found significant improvement on the door closing. Job complete"
Near Austin, TX 78704
Jacob
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for unit not cooling the refrigerator looked at unit. Found that a big ice buildup was at the back of the refrigerator. Let customer know to please thaw unit 2 days before servicing. Ordered parts. Rescheduled with customer ; ordrng 1 212643 (sealer-gum) and 1 WPW10248595 (control)
Near Round Rock, TX 78664
Cliff
Job Details: 09/21/2020
DISHWASHER KITCHENAID MDB7749AWB2 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found pump inlet screen clogged. Cleaned pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78665
David Z
Job Details: 09/21/2020
REFRIGERATOR MAYTAG MFX2571XEM3 "Arrived on site to diagnose refrigerator with an ice sheet on bottom of FC. Found drain was not draining. Unit had some gunk in the duck bill. Removed duck bill and steamed ice, and removed blockage from drain. Retested and unit is draining as designed. C
Near Georgetown, TX 78633
Al
Job Details: 09/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site and inspected ice compartment ice buildup issues.Found the unit full of ice, which 95% of the ice was healthy ice production.I did find frosting underneath the contained due to customer not rinsing the container out weekly.Customer also pointed out the freezer led is out.Ordering the freezer module W10695459 .Needs more work ; ordrng 1 W10695459 (FREEZER LED MODULE )"