We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78730
David Z
Job Details: 04/14/2021
"Arrived on site to follow up on unit not producing ice. Ran harvest test and heard the motor bind up almost immediately. Checked stripper arm and found it frozen into the cubes, which were a large chunk. Stripper arm was likely out of position when filled, and froze the arm to the cubes. Melted down cubes and cleaned out the housing. Ran harvest test again and unit completed and found home. Customer will follow up if any issues continue, and next would be an icemaker replacement."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leander, TX 78641
Tommy
Job Details: 04/14/2021
Arrived onsite for microwave light not coming on. Upon arrival turned unit off at breaker pulled from wall. Proceeded to test unit found interlocks operating as designed found unit heating as designed. Found unit sending voltage to bulb but bulb not coming on. Ordering new bulb. Office to reschedule upon receiving.; ordrng 1 W10886919 (Bulb)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Leander, TX 78641
Tommy
Job Details: 04/14/2021
Arrived onsite for dishwasher not draining. Replaced unit drain pump and tested. Unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near New Braunfels, TX 78132
Richard
Job Details: 04/14/2021
"Arrived onsite for the ice machine not working. During testing found that there was a humming noise coming from the control area and the control board was not responding at all could not put in diagnostics, also found that the grid cutter was broken and no good. Took pictures. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near New Braunfels, TX 78132
Richard
Job Details: 04/14/2021
Arrived onsite for the ice machine with a red light on and not making ice. Upon arrival found that the ice machine was full of ice and there was no red light on. Took pictures. Talked with customer on the phone and they stated the the red light that was on was a clean is finished light.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/14/2021
Arrived on site for venthood that is damaged Inspected unit and work area. Found dent in front panel (see SD-QUICKPIC). Called Whirlpool tech support and spoke with Bruce (SR#7730517330).
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/14/2021
"Arrived on site for dryer making rumbling sound. Inspected unit and work area. Tested operation to verify sound. Disassembled unit and found back left guide wheel bearing failure (see SD-QuickPic). Tested all rollers and pulley. Found both front not rolling as designed and grease from bearing on front right. Recommend to replace both front and rear left guide wheels. Removed failed guide wheel and installed new. Assembled unit and balanced. Tested operation, all tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
Arrived onsite for dishwasher not cleaning dishes. Upon inspection I found no stored error codes in the unit. I let the unit run through and when I opened the door to see the spray arms spinning. I found one of the securing tabs for the heater was bent all the way upward and the spray arm was getting caught and staying in place. I also found one of the upper rack stoppers had broken off at some point. I replaced the stopper with truck stock (WPW10082861) the unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HW01
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2021
Arrived on site for oven powering off durning cooking cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F6-E4. Followed procedures for fault code and replaced ACU. PO unit up and tested operation. Found error still occurring. Removed UI and installed new. Tested operation. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 04/14/2021
"Arrived on site for Not Draining - Water Remain at End of Cycle - Dishwasher - PRE-ID Drain Pump. Found drain hose did not have a high loop. Adjusted drain hose to loop over the top of the water valve to give a permanent high loop. Dishwasher began to drain. Customer also stated the dishwasher wasnt always filling with water. Ran diagnostics and water wasnt filling the dishwasher. Turned off water valve beneath sink and removed water line from valve and turned on water to free any debris possibly trapped in water line. Reattached water line to valve and ran diagnostics again. Water began to fill the dishwasher. Also, found debris under float switch. Cleared float switch and ran full diagnostics cycle. Dishwasher filled, spray arms spun, heard diverter turning, drained water from drain pump, and heating element came on. Dishwasher running as designed. No leaks detected. Job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78681
Jimmy J.
Job Details: 04/14/2021
"Arrived on site for FLASHING LID LOCKED SIGN BUT LID ISN'T LOCKED. LATCH APPEARS TO BE BROKEN. Found strike was not going down into the lid lock all the way to engage the lock because the lid doesnt seat flush when closed. I showed the customer how to place weight on the lid for the strike to be recognized for the washer to run. This way they can still use the washer until we return with a new lid and other parts to correct the issue. Ordering a new lid, strike, hinges (left and right), and the lid the glass lid rests on. Most likely the glass lid I replaced recently is cockeyed not allowing it to seat flush on the washer top/lid. Returning with new glass lid and hinges to complete the repair. Other parts will be brought just in case. Once new glass lid is installed we will need to test it to ensure it engages as designed. ; ordrng 1 W11233067 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 1 W11252738 (Strike) and 1 W11117421 (Lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Manor, TX 78653
Andy
Job Details: 04/14/2021
Arrived on site for refrigerator dripping water from dispenser. Tested and inspected unit and found water dripping from ice dispenser due to condensation from door not sealing properly. Removed failed dispenser door assembly and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Austin, TX 78758
Scott
Job Details: 04/14/2021
"Arrived on site for grinding noise . Ran diagnostics. No error codes . Actuator made a very loud buzzing noise when switching from agitate and spin . Splutch didn?t fully engage at first ,lots of grinding . Also during spin gearcase was making noise . Ordering actuator,and belt ,returning with gearcase . No water leaks detected at time of service. Call to set return; ordrng 1 W10721967 (SPLUTCH) and 1 W10913953 (ACTUATOR ) and 1 W11239857 (BELT)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78738
Brandon
Job Details: 04/14/2021
"Arrived on site to replace bellow, dispenser, and console, found out the bellow was not with the parts, need to reschedule and bring back all parts. ; ordrng 1 W11314648 (Bellow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78703
Luis
Job Details: 04/14/2021
"Arrived on site for no cool. Oil on fresh food evaporator diagnosed a leak at fresh food evaporator that also caused compressor failure,replaced fresh food evaporator,compressor and a filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
We serviced a
KITCHENAID OVEN
Model KODE500EBL00
Near Austin, TX 78746
Leonardo
Job Details: 04/14/2021
Arrived on site to test unit for f2e1 and f6e6 and f6e9. Found shorted keypad not responding. Will need to replace board and Applaiance manager and console at the same time. Ordering new console office to reschedule. ; ordrng 1 W11087451 (Console black)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Leander, TX 78641
Tommy
Job Details: 04/14/2021
"Arrived onsite for unit ice maker not working. Upon arrival found unit valve filled ice maker through test 97, found unit ice maker however did not turn at all during harvest test despite receiving voltage. Replaced unit ice maker and tested new. Unit is now operating as designed. Job Completed."
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM01
Near Austin, TX 78705
Jacob
Job Details: 04/14/2021
"Arrived onsite for unit having frost issues and not cooling properly in the refrigerator. Looked at the unit, saw frost all over the freezer, also the bottom portion of the ref was not cooling. Because of the over frosting, it caused ice to block the air going to the bottom of the refrigerator. Let unit unthaw. Used truck stock of silicon 8201711 to seal the freezer along the door. Turned unit back on. Unit cooling better once again. No issues at this time. Job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Manor, TX 78653
Matthew
Job Details: 04/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced pads. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS01
Near Lago Vista, TX 78645
Lou
Job Details: 04/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control, UI console and lower oven TOD. Tested unit and it is operating as designed. Recommended that the customer connect the unit to WiFi in order to receive future updates in software. Job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 04/14/2021
Arrived on site to replace ui for refrigerator. Replaced part and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Leander, TX 78641
David S
Job Details: 04/14/2021
Arrived on site to install previous diagnose parts. I inspected the gear case and found it was damaged in the box. I am ordering a new gear case. The office will reschedule when we have an eta on the part. ; ordrng 1 W11455453 (Gear case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78748
Luis
Job Details: 04/14/2021
"Arrived on site for no lights diagnosed defective led modules in fresh food and freezer,replaced both modules,checked lights all leds working as designed. used 1 WPW10515057 (Led module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
David S
Job Details: 04/14/2021
Arrived on site to install previous diagnosed parts. I gained access to the valve and filter housing. I replaced both with new. I reassembled the unit and found the dispenser not flowing properly. If I release the pressure for the water lines at the filter housing the dispenser will work once and than stop because of the pressure build up. The customer has a reducer and the valve line for it. I advised he get the pet supply line and he can install the reducer. After the reducer is installer the unit will work as designed. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Canyon Lake, TX 78133
Richard
Job Details: 04/14/2021
Arrived onsite for the refrigerator ice maker not working. Replaced ice maker Ice maker tested fine and. Water is dispensing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78745
Kevin
Job Details: 04/14/2021
"Arrived on site and inspected the refrigerator and found valve is leaking, replaced it and cycled Icemaker end it is now working properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Kyle, TX 78640
Leonardo
Job Details: 04/14/2021
Arrived on site to test unit for no display. Found bad fuse replaced fuse test unit and found bad tod. Replaced tod test unit and unit test good job complete.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Kingsland, TX 78639
Cliff
Job Details: 04/14/2021
"Arrived on site to diagnose a freezer that is not producing ice. Found when in diagnostics icemaker will not cycle and when activating filltube heater whole unit resets. Fill tube heater, control, power supply, and ui need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 WPW10624574 (Power supply) and 1 W11233631 (Control) and 1 W11299411 (Fill tube w/heater) and 1 W11234823 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78704
Jacob
Job Details: 04/14/2021
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
Arrived onsite for dryer making squealing noise. I tested the dryer and it was not making a abnormal noise. The customer stated it had made the noise the night before. I removed the rear panel and accessed the blower wheel. I found a screw had been lodged on the wheel which more than likely was causing the noise. I removed the screw and any other debris from the blower and reassembled the unit. I tested the unit and could not recreate any noise at this time. I used my weight and pushed down on the drum as I turned it but still did not hear any squealing. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Austin, TX 78728
Scott
Job Details: 04/14/2021
"Arrived on site ,replaced gearcase, spluch , belt . Ran calibration and diagnostics wash.all checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS09
Near Leander, TX 78641
Justin
Job Details: 04/14/2021
Arrived on site to install previously diagnosed parts. I installed the new MW fan and then tested the unit. The MW fan was now working. I ran the MW with a cup of water twice for a minute each and it ran as designed. Unit is working as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near Austin, TX 78732
David Z
Job Details: 04/14/2021
"Arrived on site to diagnose oven that sometimes was not starting when baking or broiling. Tested unit 40+ times and had success all times. Checked for error codes and found no error codes. Called tech line and spoke with Cathy, SR7730510033. Found no known or reported issues at whirlpool. Recommended making sure unit is connected to wifi. Tried connecting via app and could not connect. Advised customer to contact whirlpool wifi team for assistance. No repair needed at this time, customer will follow up with wifi team. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Justin
Job Details: 04/14/2021
"Arrived on site to install previously diagnosed parts. I unplugged the unit and installed the vent, UI control, control, and latch. I then plugged the unit back in and it was responsive again. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle in diagnostics. The unit filled, washed, dispenser opened, heated (verified with amp draw), and drained as designed. The unit is now working as designed. No leaks observed at the time of service. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Richard
Job Details: 04/14/2021
Arrived onsite for the refrigerator Evaporator frozen up again. During inspection found that the evaporator is completely frozen over. Took pictures. According to the notes we have done all the repairs needed to prevent this from happening. Called tech line to see what is next. Tech line stated that there is a new updated service pointer w11092686F. To replace the drain pan and follow all the procedures on the service pointer including setting the defrost to 8 hrs. Advised that the Evaporator will need to be thawed out for a couple of days and to call us for service once its thawed. In the mean time I am ordering a service kit which is part of the service pointer and office to schedule Sr# 7730510661. ; ordrng 1 W11457241 (Service kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marble Falls, TX 78654
Cliff
Job Details: 04/14/2021
Arrived on site to diagnose a refrigerator that was smoking inside. An unknown substance has gotten into airvents in unit and is dripping on the defrost heater. Vent cannot be replaced or fully cleaned to prevent reoccurring issue.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Kingsland, TX 78639
Cliff
Job Details: 04/14/2021
Arrived on site to diagnose a dishwasher that will not drain. Found drain pump locked up,to replace pump.; ordrng 1 W11497943 (Pump)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Blanco, TX 78606
Brandon
Job Details: 04/14/2021
"Arrived on site for customer complaint of unit not powering on, found error codes F6E3 f6e2 in diagnostic mode, I cleared error codes and ran UI test, unit passed, I ran diagnostic tests, unit passed, I calibrated unit, tested good."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Marble Falls, TX 78654
Cliff
Job Details: 04/14/2021
Arrived on site to diagnose a washer that is leaking. Found dispenser to tub hose disconnected from dispenser. Reset hose to proper position and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
"Arrived onsite for dishwasher not operating and only beeping. Upon inspection I found F9E2 and F8E4 stored in the unit. I removed the float tray and found standing water. I removed the water, verified correct continuity on the switch then reinstalled the float tray/switch. I engaged diagnostics and the unit began a drain sequence. I did not hear any abnormal noises with the drain and it drained all the water out as designed. I opened the unit and found an excessive amount of over sudsing. I cleared out the suds and found the water is staying in the sump. The unit is installed with the tile ending at the front by the leveling feet. It drops down about half an inch. I advised the customer to switch to a liquid detergent and test the unit. No leaks detected during time of service. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Austin, TX 78744
Jacob
Job Details: 04/14/2021
Arrived onsite for unit making a noise when turned on. Looked at unit. Heard a rubbing type of noise. Upon further inspection. Found that the blower was rubbing on metal of the lint chute. Was able to re align the lint chute. Tested unit. No more rubbing at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GSH25JSXBSS
Near Copperas Cove, TX 76522
Al
Job Details: 04/14/2021
"Arrived on site to install previously ordered parts.Accessed the evaporator and found it frozen over. Checked the heater and the heater had no continuity. Removed and replaced the heater, damper, icemaker, T-Stat.Customer told to wait approximately 24 hours for the evaporator to totally thaw out to prevent the freezing of the unit again.Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78723
Luis
Job Details: 04/14/2021
"Arrived on site for a refrigerant leak. Replaced evaporator and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78724
Matthew
Job Details: 04/14/2021
Arrived onsite for dishwasher not working. Upon arrival found unit responsive but not starting a cycle. Upon inspection found harness to fill valve not secured. Restored connector and tested unit. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2021
"Arrived on site for refrigerator making a knocking sound when dispensing water. Inspected unit and work area. Found filter head housing clip broken (see SD-QUICKPIC). Tested dispenser to verify failure. Removed filter head and tested dispenser and found knocking noise did not occur. Reinstalled filter and tested again, knocking noise did not occur. Tested again before leaving and noise occurred.Removed failed filter head and installed new. Found pin hole in filter head hose. Left site to to pick part up. Return and replaced filter head house. Tested operation and monitored all water connection for possible leaks. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Leander, TX 78641
Lou
Job Details: 04/14/2021
"Arrived on site to,inspect wall oven connection issues. Upon further inspection, I found the unit would not connect to WiFi and when in use, the display jumps from screen to a different screen and will turn itself on and off. I found error code FCE3 and did not find the code in the tech sheet. I contacted techline and and spoke to Dave and advised of my findings. Dave advised that the error code is for the unit not able to find the WiFi router and recommended that I contact the Whirlpool WiFi connect team. I contactes the WiFi team and spoke to Patrick and advised that there is no SAID number. He recommended replacing the main control and connect to WiFi. I removed and replaced the main control and tested. The unit attempted to connect to WiFi but failed. I contacted the connect team again and spoke to a different tech and recommended replacing the UI console and to put the original main control back so itll transfer info to the new console. I removed and replaced the main control and cycled power and removed and replaced the UI console and tested. The unit connected to WiFi as designed. Job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Austin, TX 78728
Scott
Job Details: 04/14/2021
"Arrived on site for unit tripping breaker checked wiring in plug and outlet . Checked normal. Checked wiring harness and outlet bot are wired correctly. Checked connections fuses thermostats , ran continuity on wire harness. Found no faults . Unplugged all connections and filter board . Breakers didn?t trip. Plugged in J8 and and filter board . If plugged in either way breakers would trip. . Takes to CS And PR . Ran all checked came up with same thing . Ordering main harness , filter board , microwave control. Main control. Call to set return; ordrng 1 W11132989 (LATCH HARNESS) and 1 W11261167 (APPLIANCE MANAGER ) and 1 W11316032 (HARNESS) and 1 W11325603 (CONTROL) and 1 W11325604 (INVERTER ) and 1 W11398764 (FILTER )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/14/2021
Arrived on site for Refrigerator door squeaks Door See above ... Found the right side wheel needed minor adjustment to be level with the left side wheel. Once wheels were even the squeaking went away. Had customers brother Adam test the fridge to ensure the noise they were hearing was gone. Adam confirmed the noise was gone. Job completed.
We serviced a
GE DISHWASHER
Model GLD4600N10BB
Near Harker Heights, TX 76548
Al
Job Details: 04/14/2021
Arrived on site to install previously ordered parts.Removed and replaced the wash pump and found the burning smell was actually coming from the wash motor.Reassembled and unit tested as designed without any leaks.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Canyon Lake, TX 78133
Richard
Job Details: 04/14/2021
Arrived onsite for the refrigerator not cooling. Replaced compressor and filter drier and pulled a vacuum and added Freon and pressures were good. Complete no leaks.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/14/2021
Arrived onsite for previously diagnosed parts. Upon arrival unit face helped button issues but unit still requires UI control that doesnt come with face. Ordering UI. Office to reschedule upon receiving parts.; ordrng 1 W10891907 (Ui)
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Temple, TX 76502
Wesley
Job Details: 04/14/2021
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Austin, TX 78737
Brandon
Job Details: 04/14/2021
"Arrived on site for customer complaint of unit not working after leaving the door open for a little while, found failed fuse, I replaced fuse, unit tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2314QS7A
Near Del Valle, TX 78617
Jacob
Job Details: 04/14/2021
Arrived onsite for unit freezing food in the refrigerator. Looked at unit. Saw that some stuff had some freeze to it. Put unit in diagnostics. Tested unit. Found that the control was shutting the damper in the refrigerator. Replaced control. Tested with new control before changing the damper. Unit was shutting the damper door. No issues at this time. Job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF4
Near Austin, TX 78748
Luis
Job Details: 04/14/2021
"arrived on sote for no ice and not crushing ice. Found broken/missing flap in ice bin,icemaker turned off,turned on icemaker ran icemaker through a cycle,ice dumped and filled with water unit will need a new ice container.; ordrng 1 241860810 (Ice container)"
We serviced a
GE DRYER
Model DPSE810GG4WT
Near Austin, TX 78748
Kevin
Job Details: 04/14/2021
"Arrived on site and inspected dryer and found it will heat until 160? and then turn off, then starts heating again at 120?. Spoke with SW, amp draw is 3.5 to igniter right before gas ignited. checked thermistor at control board and found readings on Inlet thermistor are odd according to SWs chart.; ordrng 1 We4m398 (Thermistor)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE454CSS3
Near Austin, TX 78731
Kevin
Job Details: 04/14/2021
Arrived on site and inspected dishwasher and found it is whistling when filling with water. Disassembled south connection and found waterline is kinked from valve to dishwasher feed tube. Reset it and dishwasher is now quiet. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78738
Luis
Job Details: 04/14/2021
"Arrived on site for no lights. Found defective led module in freezer compartment replaced lower left side led power cycled unit all leds working as designed. Found damaged fill tube replaced fill tube ran system unit working as designed. ; used 1 W11462342 (Module), and 1 Wp2198677 (Connector) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near China Spring, TX 76633
Jonathan M
Job Details: 04/14/2021
"Arrived on site for refrigerator that?s not cooling in the refrigerator section. Inspected unit and work area. Customer had advised that he had already mostly defrosted the unit. He did advise that the unit is cooling and freezing on the freezer side but that his refrigerator keeps frosting up. Checked evaporator and found ice buildup on the bottom and on the top of the evaporator and underneath the drip tray. Steamed off ice and found the water not flowing down to the drip pan underneath the unit. Removed help drain tube from the bottom and blew through it. The unit did have something in the drain tube. Went ahead and attempted to steam through the drip tray in the refrigerator section and did not find any water dripping into the drip pan underneath. Attempted to use a zip tie and screwdriver to poke through what was blocking the water. Could not get either through on either side. I called Whirlpool Techline and spoke to Adrian SR# 7730513647. He advised based on my information, the unit likely had a collapsed drain tube and that the unit was being sent to review
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78704
Jacob
Job Details: 04/14/2021
Arrived onsite for unit making noise and would not spin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS00
Near Austin, TX 78746
Kevin
Job Details: 04/14/2021
"Arrived on site and inspected refrigerator and found top center freezer LED is out. Replaced it with truck stock W11462342 and all interior lights in the freezer are working again, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5610XW2
Near Austin, TX 78737
Robert
Job Details: 04/14/2021
Arrived on job for complaints of leaks in tub. Found the housing not closing properly. Replaced housing. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS00
Near Spring Branch, TX 78070
Richard
Job Details: 04/14/2021
"Arrived onsite for the microwave not heating properly and bulb is out. This is a oven microwave combo. Took oven out and replaced magnetron, inverter board and bulb and all functions tested good complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Austin, TX 78749
Jacob
Job Details: 04/14/2021
Arrived onsite for unit leaking. Tested unit 2 times in the quick wash. Saw leaking coming from the dispenser drawer. Need to order new drawer. Ordered part. Office to reschedule ; ordrng 1 W11465533 (DISPENSER )
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHB0
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
We serviced a
WHIRLPOOL RANGE
Model WFC310S0EB3
Near Pflugerville, TX 78660
Kayman
Job Details: 04/14/2021
Arrived onsite for range not heating. Upon inspection I found correct voltage at the terminal block. I found while in bake only 15 Vac or so was getting to the element. I replaced the main control and tested the unit. The unit preheated and broiled as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Killeen, TX 76543
Al
Job Details: 04/14/2021
Arrived on site to install previously ordered parts.Removed and replaced the control and unit still didnt work.Removed it and tested with another control sent on the same call and unit still didnt work.Noticed the white neutral wire connected to the cabinet with he green ground screw was burned. I photographed the deficiencies and will order the main harness and block and will return with the control and UI.Checked the outlet and got 242/121/121 also got the same readings at the terminal block.Needs more work ; ordrng 1 W11157860 (HARNS-WIRE) and 1 279320 (TERMINAL BLOCK)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Scott
Job Details: 04/14/2021
"Arrived on site ,replaced icekmaker . Ran harvest all checked normal . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78756
Matthew
Job Details: 04/14/2021
"Arrived onsite for dishwasher with faulty dispenser. Dispenser gasket failed causing detergent not to release during the was cycle. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Noah D
Job Details: 04/14/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection Found the units ice bucket stuck and issues with Icemaker, tested sensors and temps. Rc temp average 38, FZ average temp 10. Spoke with Techline and was instructed to check pressures and replace UI for constantly switching to Celsius. Sr # 7730514556 office to reschedule ; ordrng 1 SSPRESSURECHECK (SS PRESSURE CHECK ) and 1 W10889614 (UIN)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Blanco, TX 78606
Brandon
Job Details: 04/14/2021
"Arrived on site for customer complaint of flames being to high, found out all valves needed to be adjusted, I used 1/16 flat head screw driver to adjust flames, unit tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PF6A
Near Fischer, TX 78623
Richard
Job Details: 04/14/2021
Arrived at refrigerator ice maker not working and water is not dispensing and food freezing in refrigerator. During testing found that that the ice maker keeps cycling. Replaced ice maker and no water filled ice maker. Found that the water valve assembly was not working but getting voltage. Replaced water valve and ice maker filled. Water was still not dispensing. Found that the water filter was frozen solid causing the issue. Advised customer to replace filter. Food freezing in refrigerator was caused by the damper control arm was broken replaced damper control and thermistors. All functions tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QVS06
Near Austin, TX 78730
David Z
Job Details: 04/14/2021
"Arrived on site to diagnose refrigerator leaking from the bottom. On arrival customer showed me a soaked towel by the filter housing. Saw puddles under housing. Removed kick plate and found unit dripping from a cracked line going to the filter housing. I uninstalled the unit and cut off the water to stop and more leaking, but floors are water damaged.Ordered parts and advised customer there is no ETA on water line. Office to schedule when we get water line.; ordrng 1 WPW10683737 (Water tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRJ25CNST00
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2021
Arrived on site for icemaker not working. I inspected the unit and work area. It tied to jump the ice maker. It would not cycle. I tested voltage to the ic3maker and found good voltage. I swapped in a new ice maker and found the new ice maker not cycling. I tested voltage at the ice maker and found none. I tested voltage to the harness and found good voltage. The new ice maker is defective I spoke to the customer about the unit needing a new ice maker. ; ordrng 1 2198597 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Wesley
Job Details: 04/14/2021
"Arrived onsite and rediagnosed unit as having intermittent control issue. No grinding or oil leak warranting an overhaul. On site unit start button would error chime when held down to start any cycle. After powering unit off for 5 minutes and plugging back in, unit would then allow start selection. Ordering control and ui to repair. ; ordrng 1 W11114670 (Console) and 1 W11266624 (Control)"
We serviced a
WHIRLPOOL DRYER
Model LER7646JQ0
Near Killeen, TX 76543
Al
Job Details: 04/14/2021
Arrived on site and inspected dryer not starting.Confirmed the complaint and checked voltage and out checked fine.Disassembled and found the fuse and element (grounded) were both defective.Called office and received authorization from EH and installed the needed parts.Unit now works properly.Job complete
We serviced a
WHIRLPOOL WASHER
Model 1CWTW4815EW1
Near Clifton, TX 76634
Jonathan M
Job Details: 04/14/2021
Arrived on site for washing machine that is not finishing up a cycle. Inspected unit and work area. The customer advised that per unit is not spinning out the clothes leaving her clothes whether the end of the cycle. Placed in a in-service diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through an auto test and found the drain pump not draining out all of the water. The customer does have a high drain pvc pipe. I checked voltage going to the drain pump and found proper voltage. Replaced drain pump and tested the unit in an auto test again. The unit did drain out fully. I did advise the customer that it is possible during towels and washes as she may still have a problem due to the high PVC pipe and did advise her to get her to shorten her drain. Unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76542
Al
Job Details: 04/14/2021
Arrived on site and Acclaimed and inspected the ice maker that hasnt made ice since the February storms.I pressed the reset button on the ice maker and it cycled and filled and was harvesting when I left
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Waco, TX 76708
Jonathan M
Job Details: 04/14/2021
Arrived on site for an refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the issue is not with the unit not making ice but that it only dispensers crushed ice regardless of which setting you put it on. Confirmed customers complaint and check the solenoid for movement. Did not find the solenoid moving. Checked connections and found all connections fitting properly. Ordering solenoid in control.; ordrng 1 W11043763 (cntrl-elec) and 1 WPW10309866 (solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Matthew
Job Details: 04/13/2021
"Arrived onsite to replace previously diagnosed parts. Replaced handle, shelving and plugs. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pflugerville, TX 78660
Kayman
Job Details: 04/13/2021
Arrived onsite for refrigerator needing rear roller installed. Upon inspection I found the right rear roller was missing a axel stopper. I replaced the axel and stopper and the unit is rolling as designed. No leaks detected anywhere during time if service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Brandon
Job Details: 04/13/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from bellow, I replaced bellow, unit tested good. Replaced bellow and acu per service pointer W11436352. Unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Cedar Park, TX 78613
David Z
Job Details: 04/13/2021
"Arrived on site to diagnose dishwasher that customer says is not washing or drying well. Customer said unit will leave water on plastics and doesnt have a good quality dry. Ran unit and found wash motor running strong, and customer said unit is heating. Found rinse aid was not being used, and these units are dependent on rinse aid. Advised customer to use rinse aid, run hot water first and use all high temp options. Advised customer that plastics do not dry as well as dishes that can retain heat, so if the loads are all plastic they not get a full dry. All is working as designed at this time. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Manor, TX 78653
Andy
Job Details: 04/13/2021
Arrived on site for dryer not operating. Tested and inspected unit and found failed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Austin, TX 78722
Jacob
Job Details: 04/13/2021
Arrived onsite for unit not heating. Tested unit. Found unit not heating. Upon further inspection. Found that the harness for the igniter was not plugged in correctly. Re plugged harness. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS00
Near Sunset Valley, TX 78745
Luis
Job Details: 04/13/2021
Arrived on site for defective heater on freezer door. Replaced defective freezer door checked door seal good.
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Austin, TX 78730
Kevin
Job Details: 04/13/2021
"Arrived on site and found left rear Burner Valve will not move. Some of the screws mounting burner bases through cooktop surface to orifice holders are rusted. several may break just to access valves/switch harness. ; ordrng 1 WP7527P002-60 (Orifice holder) and 1 WP7527P003-60 (Orifice holder) and 1 WP7527P003-60 (Orifice holder) and 1 WP7527P004-60 (Orifice holder) and 1 WP7527P031-60 (Orifice holder) and 1 74009553 (Orifice holder) and 12 WP90767 (Screw)s and 1 W10441654 (Valve burner) and 1 WPW10239017 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM06
Near San Marcos, TX 78666
Richard
Job Details: 04/13/2021
Arrived onsite for the refrigerator freezer has ice build up. During testing found that the evaporator fan motor was not working. Replaced evaporator fan motor and it tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near Austin, TX 78737
Robert
Job Details: 04/13/2021
Arrived on job to replace freezer door, after replacement test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Round Rock, TX 78665
Kayman
Job Details: 04/13/2021
Arrived onsite for refrigerator frosting up on the RC evaporator and losing cool. Upon inspection I found the unit not frosted but the customer stated they had manually defrosted before my arrival. Upon reading through the service pointers and speaking with CS we determined that the unit would need a UI main control kit and adapter kit(W10612142) evap cover JIC(WPW10501260) RC harness with thermistor. Valero seal( W10739629). ; ordrng 1 W10612142 (Adapter kit) and 1 WPW10501260 (Evap cover)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Andy
Job Details: 04/13/2021
"Arrived on site for range not operating properly. Tested and inspected unit and found failed control, sensor and latch. Removed failed sensor and latch and replaced with new. Ordering needed control. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 W11258611 (Control) and 1 Seenote (Office to schedule)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78750
David Z
Job Details: 04/13/2021
"Arrived on site to diagnose dryer that was not powering on. Performed diagnostic and voltage checks. Checked for voltage at terminal block and found 0 volts present on L1 or L2. Checked breaker and it was not tripped, however unit is unpowered at the wall. Advised customer find an electrician to resolve no power at socket. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Round Rock, TX 78665
David S
Job Details: 04/13/2021
"Arrived on site for fresh food section evaporator freezing over. I inspected the unit and work area. I found the evaporator cover tabs broken. I found the evaporator housing pushed away from the cabinet, I also found the thermistor corroded. I replaced the evaporator harness, and evaporator cover. I also found insulation stuck behind the housing. I removed the insulation and secured the housing to the cabinet with longer screws and silicone. I reinspected the cabinet and found no more in leaks. I reassembled the unit. It is now working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS
Near New Braunfels, TX 78132
Noah D
Job Details: 04/13/2021
"Arrived on site to inspect Icemaker for not producing ice, upon inspection found the valve not opening, replaced tubing and found no change, water was present at both sides of spout, valve must be malfunctioning. Office to reschedule ; ordrng 1 W10870921 (VALVE )"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Lou
Job Details: 04/13/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found a block of ice in the bottom the FC section and frost built up on the top of the FC section and on the evap cover. I found the small sliding drawer was not seated correctly keeping the FC door from closing properly. I removed the ice from the FC section reassembled the drawers and the door is closing properly. I pulled the unit out and found the drain tube duckbill clogged. Per service pointer #W10632338E, I removed and replaced the drain tube and tested and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78750
David Z
Job Details: 04/13/2021
"Arrived on site to diagnose washer that was banging and making noise when running. Customer had told me it had shifted and moved in front of her door. Ran unit and could not verify abnormal vibration when empty. Ran calibration cycle. Tested unit with a wet load and unit is shaking as much as normal, no longer any excessive vibration. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Georgetown, TX 78628
Tommy
Job Details: 04/13/2021
"Arrived onsite for previously diagnosed parts. Removed washplate but hammer around circle, and breaking apart, replaced unit gear case stator slider, rotor and washplate, tested unit and found it now operating as designed. Job Completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78645
Lou
Job Details: 04/13/2021
"Arrived on site to install previously diagnosed and ordered parts. Per techline recommendations on previous service call, I removed and replaced the clutch and slider. While in the process, I found gearcase oil on all 4 panels, the rotor, clutch, drain pump and harness shield. I advised the customer of my findings. I tested the unit in diagnostics, manual and standard, and the unit operated as designed. I advised the customer that the gearcase is out of stock with no ETA. I am ordering the gearcase, clutch, slider, and will return with the control. Office to schedule return service due to availability of parts. No water leaks observed during service.; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Kayman
Job Details: 04/13/2021
Arrived onsite for range not igniting in the oven section. Upon inspection I found the unit would get up to preheat but then when it would go back to cycle on it would just click and gas would release but no ignition or flame. I found the ignitor was slightly warping away from the burner and was discolored. I replaced the ignitor and tested the unit. The unit is still not igniting when cycling. I spoke to CS and he advised adjusting the shutter on the burner. I adjusted the shutter so that less air was entering the assembly (choked) and tested the unit again. The unit is now working and cycling as designed and no gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/13/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker arm jammed preventing it from running. Freed arm and advised customer to monitor unit for 24 hrs. No leaks were found at time of service.