Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 9367 customer reviews

Kevin B.

Kevin B.

WASHER WHIRLPOOL MVWB955FC1 "Arrived on site and inspected washer and found front left suspension rod receiver is broken, After replacing suspension ran a diagnostic test 51 and confirmed everything is operating normally, job complete"

Near Arboles Cir, Austin, TX 78737
Jacob S.

Jacob S.

WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to replace parts part ordered by previous tech. Replaced motor. Tested unit. New part did not fix the issue. Found that the belt seemed to be looser than usual but not in anyway worn out. Ordering new belt. Office to reschedule. ; ordrng 1 W11239857 (belt)

Near Spinnaker Loop, , TX 78640
Jonathan M.

Jonathan M.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for a refrigerator that’s intermittently turning itself off. Inspected unit and work area. I called Techline and spoke to Rich SR# 7728061084. He had me run a couple checks and advised that based on the current issues with the unit, the issue seemingly was either going to be with the three-way valve solenoid or the dispenser user interface. He advised to replace both for for repair. Replaced both and tested unit. Unit is now working as designed. Call complete."

Near Century Oaks Dr, China Spring, TX 76633
Robert J.

Robert J.

DISHWASHER KITCHENAID KDPM804KPS0 Arrived on job to replace previously diagnosed parts. After replacement noticed vent door not closing. Will order control. ; ordrng 1 W11410061 (CONTROL )

Near Double L Dr, Dripping Springs, TX 78620
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL GU940SCGQ3 "Arrived on site for a dishwasher that’s making a grinding sound. Inspected unit and work area. Place unit and a heavy wash cycle and then it sounded like it was running normally. Customer advised that there was a loud humming sound coming from the dishwasher that didn’t used to be there. I advised her that that issue it’s just due to the motor slowly getting louder overtime. I advised her that that’s not really a cause for concern. Customer advised that she wanted to get her unit fixed before it completely broke.

Near Bagby Ave, Waco, TX 76706
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL GX5SHTXVB00 Arrived on site for refrigerator needing previously diagnosis mounting bracket filter head assembly and water in the valve. After installing the needed parts are able to reset the unit and verify that everything is now function as designed with no legs before doing or after repair call complete

Near Red Rock Dr, Belton, TX 76513
Jonathan  S.

Jonathan S.

DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher with a broken wheel. Upon further inspection found the left adjuster needing to be replaced. Contacted office for eta. Scheduled to come back out with part and install ;

Near Quarterhorse Dr, Liberty Hill, TX 78642
Brandon C.

Brandon C.

ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for customer complaint of noise issue during fill. I put unit into diagnostics mode and tested water valve 8 times, unit tested good. However, unit is hooked up to whole house R/O system that feeds 5 other appliances, customer does have a 60psi booster pump, but the water pressure is not great at ice machine. I could not replicate noise issue at time of service, but suspect its due to lack of consistent water pressure."

Near Co Rd 414, Spicewood, TX 78669
Kevin B.

Kevin B.

WASHER WHIRLPOOL MLE22PRAYW0 "Arrived on site and inspected washer and found belt is broken, took one picture. A new belt will be needed to correct the issue. Parts are covered under warranty but labor is not. Office will need to collect before a return trip his scheduled ; ordrng 1 WPW10260319 (Belt)"

Near Brodie Ln, Austin, TX 78745
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC door being damaged, I removed and replaced the door and transferred the gasket and handle and tested door. Unit is operating as designed. No water leaks observed during service, job completed."

Near Stinnett Dr, Leander, TX 78641
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW5090GW0 Arrived onsite and leveled washer and advised that condition of plywood flooring was still contributing to walking issues. Unit is now operating as designed.

Near Santa Maria St, Austin, TX 78702
Leonardo C.

Leonardo C.

VENTHOOD KITCHENAID KWCU405SSS0 Arrived on site to test unit for fan not working on low speeds. Test unit and found bad motor.

Near Pinehurst Dr S, Austin, TX 78747
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site for unit powering off and not making ice . Ran diagnostics no error codes for Ice maker and harvest . Customer had video of three way valve making a loud racket before it died . During diagnostics valve made a bunch of noise and took several try’s to get it out of home position. Ordering 3 way valve . No water leaks detected at time of service. ordrng 1 W11036448 (VALVE COIL )

Near Sleeping Bear Dunes, Pflugerville, TX 78660
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found actuator is not finding position. Also found gear case is beginning to leak oil. Took pictures. job complete"

Near Nelms Dr, Austin, TX 78744
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit fan gets very loud and the fan is always on. I placed the unit in diagnostics and tested the condenser sun and the FC evaporator fan and both were making normal noises. I found that when the condenser fan is on, the condenser coils are rattling at the front of the unit. I removed the toeplate and found debris covering the condenser coil. I advised the customer of my findings and advised that the coils need to be cleaned and this is why they hear the fan on all the time. I cleared the debris and using some permagum and sealant (4318168) from my van stock, I placed it in between the condenser coil and the bar at the bottom of the unit to stop the rattling noise. Tested unit again and unit is operating as designed. No water leaks observed during service, job completed."

Near Prairie Rye Dr, Meadowlakes, TX 78654
Wesley P.

Wesley P.

OVEN KITCHENAID KSDB900ESS4 Arrived onsite for temp disparity and calibrated oven to customers preference. All checks good. Unit is now operating as designed.

Near Westover Rd, Austin, TX 78703
Luis M.

Luis M.

WINE COOLER WHIRLPOOL KUWS24RSBS03 "Arrived on site for no cooling complaint. Removed evaporator cover,found large ice ball on inlet of evaporator no frost on middle or lower section diagnosed a leak at the evaporator

Near Water Front Ave, Lakeway, TX 78734
Jimmy J.

Jimmy J.

WASHER WHIRLPOOL WTW4955HW1 Arrived on site for After final spin cycle starts there is a loud screeching noise and the pause button will not stop the cycle or release the lid. This happens with all cycles and level. The tub is free swingingPlaced in diagnostics and heard the grinding noise. Removed cam and couldn’t find any obvious damage. Did see oil leaking onto cam. Replaced gearcase and cam. Placed back in diagnostics and ran a calibration. Noise was no longer present when put through full diagnostics. No leaks detected. Job completed.

Near La Frontera Blvd, Round Rock, TX 78681
Matthew  Z.

Matthew Z.

REFRIGERATOR AMANA ARS2661BW "Arrived onsite for refrigerator ice dispenser not working properly. Upon inspection found the ice bucket and mechanism failed. Need to order and replace ice bucket, door flap and mechanism. Need AUTHO. Office to reschedule.; ordrng 1 NEEDAUTHO (NEED AUTHO ) and 1 WP12571606 (bucket- ic) and 1 WP12740302 (crushr-mec) and 1 WP67005959 (bucket- ic)"

Near Pebble Brook Dr, Austin, TX 78752
Tommy O.

Tommy O.

VENTHOOD WHIRLPOOL WVU57UC0FS Arrived onsite for vent hood not working. Upon arrival found unit was not receiving power unit had good voltage coming from outlet. Unit needs new power cord. Unit power cord is not covered under warranty as it is in accessories. Office to reschedule upon customer request.; ordrng 1 W10613691 (POWER CORD )

Near Retreat Pl, Georgetown, TX 78626
Jonathan  S.

Jonathan S.

REFRIGERATOR KITCHENAID KBFO42FTX08 Arrived on site to install previous diagnosed part. Removed failed bimetal and installed new. Unit began working as designed. Advised customer to wait at least 24+ hours before use. Call complete.

Near Gabriel Vista E, Georgetown, TX 78633
Leonardo C.

Leonardo C.

DISHWASHER SAMSUNG DW80K7050UG Arrived on site to test unit for door not closing. Test unit and found broken latch.

Near Llama Loop, Kyle, TX 78640
Leonardo C.

Leonardo C.

RANGE SAMSUNG NX58H5600SS/AA Arrived on site to test unit for oven not heating to temp. Test unit and found bad igniter. Replaced igniter

Near Llama Loop, Kyle, TX 78640
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to install previously diagnosed parts. I installed the float arm and ran a diagnostics cycle. All functions passed and no leaks were detected during time of service. Job complete.

Near Spectrum Dr, Austin, TX 78717
Wesley P.

Wesley P.

DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite finding the motor is not operating and quoted sump and motor replacement Advised customer on repair. Ordering sump and motor. ; ordrng 1 WPW10605057 (SUMP)

Near Garner Ave, Austin, TX 78704
Richard P.

Richard P.

MICROWAVE WHIRLPOOL WOC95EC0AS00 "Arrived onsite for the microwave oven not working. Ran diagnostics and found error code F1E5 inverter board . Quoted customer for replacement of inverter board , magnetron, control. Complete"

Near Lea Ln, Wimberley, TX 78676
Andy  B.

Andy B.

DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Thousand Oaks Dr, Cedar Creek, TX 78612
Brandon C.

Brandon C.

OVEN KITCHENAID KSEB900ESS1 "Arrived on site for customer complaint of unit giving error code and UI console not working. Ordering console, covered under KA warranty, ; ordrng 1 W10920246 (Console)"

Near Bella Toscana Ave, Lakeway, TX 78734
Matthew  Z.

Matthew Z.

RANGE GE JB650DF4BB "Arrived onsite to replace glass cooktop. Replaced cooktop, tested unit and unit is functioning properly."

Near Sam Rayburn Dr, Austin, TX 78753
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRF757SDHZ01 #SR 7729402423 arrived onsite and found fill tube freezing. Called Bruce with tech line. All temps check good. Testing is good. Advised customer on thawing by reducing congestion RC. Also raised temp. Advised customer steps

Near E 31st St, Austin, TX 78705
Richard P.

Richard P.

DRYER ELECTROLUX EIMED55IMB0 Arrived onsite for the dryer door not closing properly and the control was not working properly. Replaced door parts and control and dryer tested good. Complete

Near Ridge Oak Dr, Wimberley, TX 78676
Kayman B.

Kayman B.

DISPOSAL WHIRLPOOL 187A Arrived onsite for disposal replace. Upon inspection I found the disposal blade jammed up with something. I was able to spin the blade and in jam the unit. I tested it with and without water and inspected for leaks. Unit is working as designed at this time and No leaks were detected during time of service.

Near Roundville Ln, Round Rock, TX 78664
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for noise complaint. Per customer loud mechanical noise,ran diagnostics tested all 4 fans no odd noise,ran compressor ramp up test no odd noise,ran defrost cycle no odd noise,changed defrost setting to basic. Power cycled unit compressor powered on no odd noise."

Near Camwood Trail, The Hills, TX 78738
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for water leaking into fresh food. Drain is clear found opposite side of fresh food door sagging and gasket not sealing to cabinet. Added washer to hinge side,checked door seal good.

Near Camino Vaquero Pkwy, Austin, TX 78748
David  Z.

David Z.

DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to diagnose dishwasher throwing error F9E1 diverter not finding home, F10E1 dispenser electrical issue. Ran unit and found diverter is not just throwing error, but also leaking from the bottom. Advised customer to discontinue use due to water leak. Found insulation soaked and in need of replacement as well. Ordered new sump and insulation. Office to schedule when part available. ; ordrng 1 W11172908 (shield) and 1 WPW10605057 (pump and motor assy)"

Near Equestrian Trail, Austin, TX 78727
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRF767SDEM1 "Arrived on site and inspected refrigerator and found Water has been spraying/leaking into ice bin, disassembled freezer and inspected waterline and it appears to be in good shape and is not locked with ice. Inspected icemaker and found funnel is clogged with ice, used steamer to clear icemaker and after connecting it back to power its cycled properly and filled properly. Icemaker appears to be working properly at this moment,

Near Edwards Hollow Cove, Austin, TX 78739
James C.

James C.

REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived on site and found leak due to defrost heater touching evaporator and has melted through causing leak. Installed new compressor, evaporator, stub and drier. Vacuumed system to clear and test for leaks. Unit held vacuum n charged with 7.75oz 134a and tested operation. Unit now cooling. Instructed customer that the unit will take up to 24 hours to reach proper temps."

Near W Reed Park Rd, Jonestown, TX 78645
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived onsite for refrigerator not dispensing water. Upon inspection found unit was receiving water to ice maker and making ice but valve for dispenser would not energize. Will need to order and replace inlet valve. No leaks present at this time. Office to reschedule ; ordrng 1 WPW10179146 (valve-inlt)

Near Shady Ln, Austin, TX 78721
Clif L.

Clif L.

DRYER MAYTAG MEDB725BW0 Arrived on site to diagnose a dryer that will not start. Tested unit and found failed thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.

Near Highland Hills Dr, Marble Falls, TX 78654
Lou S.

Lou S.

RANGE FRIGIDAIRE FPGF3077QFF "Arrived on site to inspect range not heating. Upon further inspection, customer had attempted to replace the ignitor with one they purchased but the ignitor they purchased was damaged. The old ignitor was broken. I am ordering the ignitor and main control (just in case) and scheduled return service. No gas leaks detected during service and gas left turned off. ; ordrng 1 316489403 (ignitor,burner) and 1 808751511 (CONTROL)"

Near Ballimamore Dr, Austin, TX 78717
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found unit freezing food in fresh food section. Found tape holding damper open. Repaired by removing obstruction. Unit is now operating as designed. Advised on repair.

Near Guadalupe St, Austin, TX 78701
Wesley P.

Wesley P.

DRYER LG DLGX3571W Arrived onsite and repaired unit dryer by lubricating moving parts. There was a soft rumble that was reduced with adjustment and cleaning.

Near W 12th St, Austin, TX 78703
Matthew  Z.

Matthew Z.

WASHER AMANA NFW5800HW0 "Arrived onsite for front load washer leaking in front. Upon inspection found debris between door glass and bellow causing he unit to not make a good seal. Removed debris, tested unit and unit was no longer leaking. Instructed customer on keeping door clean and free of debris to insure a good seal is made.Job complete"

Near Kent Justin Dr, Austin, TX 78725
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Arrived on site for loud water dispensing . Ordering water valve , filter head . Also floor Shinto help in leveling doors .no water leaks detected at time of service.call to set return ; ordrng 1 FLOORSHIM and 1 W11482383 (VALVE ) and 1 W11482384 (FILTER HEAD )"

Near Crowncrest Dr, Austin, TX 78759
Jimmy J.

Jimmy J.

COOKTOP KITCHENAID KCED600GBL01 Arrived on site for COOKTOP APPEARS TO BE WARPED. Removed current cooktop and installed new cooktop. Customer confirmed that it was mounted even and no longer was warped. Job completed.

Near Hidden Glen Dr, Round Rock, TX 78681
David S.

David S.

REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for fridge not cooling. I inspected the unit and work area. I temp tested the freezer and found it at 26 degrees. I ran test for the freezer fan and found the temp dropping to 12 degrees. I put the unit into a forced defrost in the freezer and found good voltage at the control but no amperage to the heater. I did a continuity test on the defrost heater and found it open. I am ordering the defrost heat and the freezer evap harness, and returning with the control to complete the repair.; ordrng 1 W10858452 (FREEZER EVAP HARNESS) and 1 W10882092 (DEFROST HEATER)"

Near Eire Dr, Pflugerville, TX 78660
David S.

David S.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for fridge freezing in the fresh food section. I gained access to the evaporator. I found an ice ball forming on the cap tub and no UV dye, indicating a restriction at the cap tube. I removed the evaporator and installed a new one. I pulled a vacuum on the system and found it holding. I put a measured charge of into the system. I monitored pressure and they all look good. Job complete."

Near W Whitestone Blvd, Cedar Park, TX 78613
Andy  B.

Andy B.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher odor. Tested and inspected unit and found no drain loop. Made loop in drain line and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.

Near Millsaps Ct, Bastrop, TX 78602
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator no cool. Upon further inspection, customer advised that the RC evaporator had a large amount of ice built up on it so they unplugged the unit to allow it to defrost. I found the unit unplugged and all of the shelving removed. I removed the evap cover and found a small amount of ice still on the evaporator. Removed the ice from the evap and found the thermistor blackened and popped and the evap drip pan was warped in the middle causing it to bow. Also found the drain tube at the back of the unit clogged with debris. I found service pointer #W11092686F that instructs to replace the evap motor and tie the evap down tot the back of the unit using clamps and zipties and also provides an SCODES16360 that covers labor costs. I removed and replaced the RC evap motor/harness, tied the evaporator to the back of the unit and placed shims in between the evap cover and evap drain pan to level the pan and hv control and te

Near Ballimamore Dr, Austin, TX 78717
Kayman B.

Kayman B.

RANGE WHIRLPOOL WGG745S0FS02

Near Rowdy Loop, Leander, TX 78641
Kevin B.

Kevin B.

DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and found Sump/Motor has failed, a new sump/motor will be needed to correct the issue. job complete"

Near Montopolis Dr, Austin, TX 78741
Jonathan  S.

Jonathan S.

DRYER WHIRLPOOL WED4815EW "Arrived on site for dryer not drying properly and making thumping noise. On arrival customer had clothes unit. Removed clothes and performed temperature test. Found minor air flow issue, 20° difference. Ran unit on normal cycle with clothes in it upon customer request and allowed customer to indicate noise. Found thumping noise to be clothes in unit hitting tub and caused by normal operation and tumbling. Informed customer on findings. Spoke with head of maintenance for complex and let them know about air flow findings. Spoke with Austin on techline and received SR#7729402557. Call complete."

Near Williams Dr, Georgetown, TX 78633
Tommy O.

Tommy O.

DRYER MAYTAG MEDX655DW Arrived onsite for dryer making squeaking noise and knob intermittently working. Upon arrival found unit rear and knobs were not plugged in correctly. Tightened connections. Also found unit had not had vents cleaned in about 2 years. Tested unit and found unit was operating as designed. Communicated with customer on unit needing vent cleaning. Job Completed.

Near Kingfisher Ln, Leander, TX 78641
Brandon C.

Brandon C.

RANGE KITCHENAID KDRS467VSS "Arrived on site for customer complaint of error code, found blower speed to low error code, found blower speed seemed strong, ordering controls and blower. Model tag was missing. Returning tech to replace correct control first then blower if needed. ; ordrng 1 W10852104 (Control) and 1 WPW10116185 (Control) and 1 WPW10245511 (Blower) and 1 Cnote (Office to reschedule)"

Near Vail Divide, Bee Cave, TX 78738
Matthew  Z.

Matthew Z.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon inspection found supply line hose that was installed was leaking. Customer complained about potential water damage to cabinet because of that. Let him know that that was an accessory when installed. Replaced inlet hose. No leaks present at this time.

Near Amber Stream Ln, Manor, TX 78653
Scott  M.

Scott M.

RANGE KITCHENAID KFGD500EWH04 Arrived on site for bake igniter not working in upper oven . Found igniter had burned out . Ordering igniter.No gas leaks detected at time of service. ; ordrng 1 74009098 (SPARK MOD ) and 1 WP7432P143-60

Near Millway Dr, Austin, TX 78757
Jonathan  S.

Jonathan S.

RANGE WHIRLPOOL WEE730H0DS0 Arrived on site for range not heating in the oven and showing error code. Put unit into diagnostics mode and found F1E0 error code. Factory data reset the control. Cycled the power at breaker and unit began working as designed.

Near Cherry Wood Ct, Georgetown, TX 78633
Jacob S.

Jacob S.

REFRIGERATOR AMANA ART308FFDM06 "Arrived onsite for unit not cooling. Looked at unit. Saw ice build up. In the back of the unit, let tenant know to let unit unthaw before returning. Rescheduled with customer. ;

Near Thorpe Ln, San Marcos, TX 78666
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL KMBP100ESS03 Arrived on site to install new screws. Installed screws test unit and unit test good job complete

Near W 29th St, Austin, TX 78703
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator ice maker not dispensing ice correctly. Upon inspection found ice bucket not inserted correctly. Instructed customer on proper placement of ice bucket. No leaks present at this time. Job complete

Near Jacey Way, Austin, TX 78725
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL RB26OPXYB Arrived on site to test unit for broken bake element. Test unit and found broken element replaced element test unit and unit test good job complete.

Near Idalia Dr, Austin, TX 78749
Jacob S.

Jacob S.

WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for unit having a broken agitator. Looked at unit saw piece was broken from the agitator. Replaced agitator. Tested unit. Unit test good. No leaks at this time. Job complete.

Near Yaupon Cove, Kyle, TX 78640
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL WTW5105HW0 "Arrived site for washer not complete cycle. Performed diagnostics mode and checked fault codes. Found fault code F0E2 oversuds, F0E9 off balance pause and F0E5 off balance load. Cleared fault codes. Inspected gearcase and cam. Ran normal wash cycle and monitored operation. Unit working as designed and found no mechanical failures. Called Whirlpool tech support and spoke Joel with and got SR#7729392662. Advised customer proper care on user care guide. Call complete."

Near Beebrush Ct, Liberty Hill, TX 78642
Scott  M.

Scott M.

DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived on site forum console and panel damaged . Ordering console and door panel. No water leaks detected at time of service. Call to set return ; ordrng 1 W11095590 (CONSOLE ) and 1 WPW10274902 (PANEL)

Near S Heatherwilde Blvd, Pflugerville, TX 78660
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED5620HW1 "Arrived on site and replaced parts diagnosed on previous visit, after replacement dryer is now operating normally, job complete"

Near Rickerhill Ln, Austin, TX 78739
Jimmy J.

Jimmy J.

REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for FRZR HAS ICE BUILD UP ON FOOD AND ON SIDES. FF SECTION IS NOT COOLINGTook temps and got 44 in the fridge and 8 in freezer. Found that freezer door gasket is not sealing at the two bottom corners and across the bottom where it is not visible. Ordered a new freezer door gasket to install on return visit. ; ordrng 1 AUTHOW10407216 (AUTHO gasket-fip)

Near Hendelson Ln, Hutto, TX 78634
Tommy O.

Tommy O.

WASHER MAYTAG MVWB765FW4 Arrived onsite for washer making loud noise. Upon arrival found unit had no error codes. Found unit didn’t make sound while skiing or agitation. Noise was being caused by bottom of the unit being very loose not connecting when unit was trying to slow spin. Tightened bottom and clutch after inspecting and finding no damage. Tested unit. Unit tested good. Job Completed.

Near Hillbrook Dr, Round Rock, TX 78681
Kevin B.

Kevin B.

OVEN JENN-AIR JJW2830IL00 "Arrived on site and found user interface is displaying F1E1, Took one picture, will need to bring back an ACU For each oven.; ordrng 2 W11346199 (Appliance manager)s"

Near Burkwood Cove, Austin, TX 78735
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Arrived on site to follow up on refrigerator that was leaking into RC. Found the drain was still not draining. Drain had frozen over due to no flow and was not resolved on last visit. Steamed out drain and drain tube until unit drained again. Unit is now working as designed.

Near Grand Oak Dr, Austin, TX 78750
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for fridge no longer cooling in both sections. Upon arrival found unit had bad compressor. .; ordrng 1 CNOTE (SILT SYSTEM TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR ) and 1 W11116006 (RC EVAP ) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (EVAP )"

Near S Mustang Ave, Cedar Park, TX 78613
Wesley P.

Wesley P.

OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite and replaced console. All checks good. Unit is now operating as designed.

Near Sierra Madre, Austin, TX 78759
Tommy O.

Tommy O.

WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not operating. Upon arrival found unit operating as designed. Unit had no error codes. Put unit in diagnostics and tested manually. Unit is operating as designed. Job Completed.

Near Lauren Loop, Leander, TX 78641
David S.

David S.

REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on site for sealed system repair. I gained access to the condenser and replaced it it’s new. I pulled a whirlpool 30 inch vacuum and found no leaks. I put a sweep charge into the system and pressures equalized and held. I put a measured charge into the system and powered it on. I found the freezer at 0 low and 150 high. I found the freezer cooling. Job complete.

Near MacKenzie Ln, Cedar Park, TX 78613
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator light issues. Tested and inspected unit and found failed FC switch removed failed part and replaced with new. Tested unit and also found failed LED module in FC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Schaefer Blvd, Bastrop, TX 78602
Luis M.

Luis M.

REFRIGERATOR MAYTAG MFD2560HEW "Arrived on site for no cool. Powered unit on evaporator fan not powering on,removed compressor cover found discharge tube heavily corroded,frost forming on suction line to compressor. Unit will need evaporator fan motor however due to corrosion on discharge tube sealed system will fail due to corrosion at sometime in the near future ; ordrng 1 12002744 (EVAPORATOR FAN)"

Near Bluebonnet Ln, Manchaca, TX 78652
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door skin having scratches on it and the left door handle having scratches, I was to remove and replace the right RC door skin and left door handle. I removed and replaced the left door handle and found the right door skin was damaged. I notified the office and am re-ordering the right RC door skin. Also, the customer advised that when she opened the FC door, one the basket front covers fell off. I found that the basket front cover was cracked and the plastic window fell out. I am reordering the right RC door skin, the FC basket cover and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to parts being OOS. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10839856 (front-bskt) and 1 W10872712 (door-skin)"

Near Dream Catcher Dr, Leander, TX 78641
Robert J.

Robert J.

DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of not heating. Found heater open. Replaced heater. After replacement test operation.

Near Clear Pond Cove, Austin, TX 78737
Kevin B.

Kevin B.

DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site and inspected dishwasher and found standing water in tub, set dishwasher to drain and drain pump is not working. Replaced drain pump and started dishwasher and diagnostic cycle and everything is working properly. Recommend it to homeowner that dishwasher Magic we used to remove buildup inside the dishwasher. No water leaks from connections at time of service, job complete."

Near Travis Green Ln, Austin, TX 78735
Wesley P.

Wesley P.

REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite and found issue with the the dispenser motor. Ordering motor and shaft to repair. ; ordrng 1 W10822606 (DISPENSER MOTOR) and 1 WPW10347114 (SHAFT)

Near Jessie St, Austin, TX 78704
Leonardo C.

Leonardo C.

DISHWASHER BOSCH SHPM78Z55N/01 Arrived on site to test unit for damaged panel. Customer already had part. Test unit and unit test good job complete.

Near Swiftcurrent Trail, West Lake Hills, TX 78746
Robert J.

Robert J.

OVEN KITCHENAID KEBS107SSS00 Arrived on job for complaints of not heating. Found fuse open. Replaced fuse and test.

Near Marina Village Cove, Lakeway, TX 78734
Kayman B.

Kayman B.

MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived onsite for wall oven combo that you have to slam the microwave door to get the light to turn off. Upon inspection I found the microwave interior light completely dead. I could not get the light to come on. I am recommending replacing the microwave interior light the microwave control and the microwave door hinges for repair. Ordering the Microwave control (WPW10586836) lamp housing (WPW10490593) lamp (W10886919) hinge x 2 (W10874474). Returning with the inner door just Incase. ; ordrng 2 W10874474 (hinge-door)s and 1 W10886919 (lmp-basles) and 1 WPW10490593 (housng-lmp) and 1 WPW10586836 (cntrl-elec)

Near Lavon Bend, Austin, TX 78717
Andy  B.

Andy B.

DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher error code. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.

Near Lois Ln, Cedar Creek, TX 78612
Brandon C.

Brandon C.

WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of unit not washing, found failed control board, I replaced control, unit tested good."

Near Hudson Bend Rd, Austin, TX 78734
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave arcing during use. Upon further inspection, I found the upper rack inside the unit and the unit unplugged. I removed the rack and found at the back right support, the support was burnt and there were arcing marks on the side wall. Also found arcing marks on the back wall in the left upper corner. Found a small arc mark on the back wall at the left side and another small arc mark in the right/center area of the back wall. Contacted techline and spoke to Dave and advised of my findings. Dave advised that the customer has to use two (2) full plates of food with one on the upper rack and one on the turntable in order to keep the rack inside the unit during use, otherwise, the rack needs to be removed. Customer advised that they had a bowl of soup on the turntable and some rolls with a paper towel on the top rack when the unit began to arc. Dave advised that there was not enough weight to counteract for the rack and that

Near Spotted Rail Ridge, Leander, TX 78641
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for UI panel to unit not working. Looked at unit. Upon inspection, found that a connector in the back of the UI panel was not connected. Re connected wire. Tested unit. Unit test good. No issues at this time. Job complete"

Near Texas Ave, New Braunfels, TX 78130
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job to replace previously diagnosed parts. Found both heater for fascia and water supply good. Ran diagnostics test #19 and found no 120v supply. Will need to replace main control and UI control. ; ordrng 1 W10789393 (cntrl-elec) and 1 W10807590 (cntrl-elec)

Near Cricoli Dr, Austin, TX 78739
Matthew  Z.

Matthew Z.

RANGE WHIRLPOOL WFE525S0HS0 "Arrived onsite for range door not closing. Upon inspection found door hinges failed. Need to replace passive and active hinge. Replaced hinges, tested unit and unit is functioning properly. Job complete"

Near Lyndon B Johnson St, Manor, TX 78653
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRSC700HBS00 "Arrived on site for cooling complaint in fresh food section. Found evaporator in asked in ice,diagnosed a defective defrost thermistor,defrosted evaporator replaced thermistor and fan scroll,secured thermistor to correct location on suction line,changed defrost setting to basic."

Near Ramies Run, Austin, TX 78749
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL GU2475XTVY0 Arrived on site to install previously diagnosed parts. Uninstalled old left end cap and installed new one. Unit working as designed. Call complete.

Near Siltstone Way, Liberty Hill, TX 78642
Tyler  G.

Tyler G.

OVEN JENN-AIR JJW8430DDS Arrived on site to remove and bring back to the office the primary control board out of the wall oven for a rebuild from local office to reschedule once we have received the part back from Whirlpool.; saved tckt

Near Valley Mist Dr, Temple, TX 76502
Tyler  G.

Tyler G.

MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for microwave giving an F1e4 error code. Rival I disassemble the unit and verified that the unit didn’t have any burn marks in at the door locks working correctly as well as all thermostats uses another hardware. And after I reassembled the unit plug the microwave back in and found that the main control was giving power but the F1E4 area code indicating the primary control was bad immediately flashed the error code and you were not able to run a diagnostic check or verify anything else at that point. the main control and was able to reschedule the customer ; ordrng 1 W11182110 (cntrl-elec)"

Near Forest Trail, Temple, TX 76502
Clif L.

Clif L.

REFRIGERATOR KITCHENAID KBFA20ERSS00 Arrived on site to replace air baffle for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Sunray, Marble Falls, TX 78654
Leonardo C.

Leonardo C.

DISHWASHER AMANA ADB1400AGS1 Arrived on site to test unit for unit not starting. Test unit and found broken latch. Replaced latch test unit and unit test good job complete.

Near Bridle Path, Austin, TX 78703
Jonathan M.

Jonathan M.

WASHER AMANA NTW4516FW3 Arrived on site for a washing machine that won’t start a cycle. Inspected unit and work area. Customer had the unit unplugged. As soon as the unit was plugged in the unit went into a drain. The customer advised that the unit did finish the last cycle but every single time they’ve tried to power cycle the unit or turn it off. It goes back into the drain. I removed the control panel and remove the pressure hose. The unit still continue to try to drain. Blew through the pressure hose and found no obstructions in the pressure hose. Unit will need to control for the full repair.

Near Ethel Ave, Waco, TX 76707
Jonathan M.

Jonathan M.

WASHER MAYTAG MHW6630HC0 "Arrived on site for a washing machine that is not going into the final spin. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lock failure), F0 E2 (oversuds), and F8 E1 (no/long fill) error codes. Check the drain hose for improper installation and found proper installation. Tested lid lock and found the lid lock having a hard time locking the door. Replaced latch and tested unit. Unit ran through various cycles properly. I advise the customer about their oversizing issue and that that could be contributing towards their unit not completing it cycle. I advise them of the part replaced as well and unit is working as designed. Call complete."

Near Shelby Ave, Waco, TX 76711
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL GS6NVEXSL00 Arrived on site for refrigerator not dispensing ice properly. Upon arrival and after running multiple test on the water and ice dispenser I was able to narrow down at the ice dispenser motor that turns the auger in the ice bucket was not functioning correctly even though it was receiving proper voltage. I replace a new motor and retest of the unit and everything is now functioning as designed call complete

Near Harvest Hill Ln, Holland, TX 76534
Brandon C.

Brandon C.

RANGE KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of orange flames on front left and front right burners, found conversion kit needed, I left kit with customer and instructed that a license plumber install."

Near McCormick Vista Dr, Austin, TX 78734
David  Z.

David Z.

REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived on site to follow up on refrigerator making buzzing noise. Customer showed me video and I was able to track noise to FC evap fan. Found a chunk of ice under the fan that the blades were hitting at times. Melted down ice chunk. Unit is now working as designed. Call complete.

Near Phantom Canyon Dr, Austin, TX 78726
Robert J.

Robert J.

VENTHOOD UNKNOWN UXT5536AAS3 Arrived on job for complaints of air coming out between cabinet and vent. Found large gap between. Recommend customer have installers correct installation.

Near Encanto Pl, Austin, TX 78737
Andy  B.

Andy B.

WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer not operating. Tested and inspected unit and found failed capacitor. Ordering needed part. As well as harness in case needed. Stand pipe for drain hose is lower then recommended by whirlpool and should be adjusted by plumber if issues arise after repairs. Office to schedule return trip. C. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP APPOINTMENT ) and 1 W11130932 (HARNESS ) and 1 W11395618 (CAPACITOR )

Near Engelmann Ln, Manor, TX 78653
Noah D.

Noah D.

OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect Oven for turning off during use, upon inspection found error codes for UI miscommunication, replaced console and tested, no problems found,

Near Basilone Ridge, , TX 78132
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator building up ice in the freezer. Upon arrival I found that the gasket was still intact and functioning as designed and ceiling put around the door frame The freezer door around the unit the Molean in outer frame was separating from the inner cavity section of the freezer causing a gap between the mouillon and the rest of the unit. I ended up adding some silicone in between the gap areas to help prevent any further hot air getting into freezer. Unit now functioning as designed call complete

Near FM487, Bartlett, TX 76511
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer still had frozen evaporator. Steamed off excess frost and replace the evaporator fan assembly. Went to insert shims for the drip pan and found the shims were not seating properly on the drip pan. Used some permagum to seal up the drip pan. Did not see any evidence of an air leak inside the evaporator section. Reassembled unit and unit is working as designed. Call complete.

Near Samson Dr, Lorena, TX 76655
Tyler  G.

Tyler G.

RANGE MAYTAG MER6600FZ2 on site for rains with a damaged door hinge on the right side. Upon arrival I found that the right side door hinge on the oven door was bent out of place and after disassembling and reinstalling the new oven door handle I was able to reassemble and tested the oven door and all functions as designed and does not fall To the open or close position on its own as designed. Call complete

Near S 47th St, Temple, TX 76504
Noah D.

Noah D.

COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect range for not lighting correctly. Upon inspection found the orifice set for NG, changed out all burners. Tested functions with no problems. Complete"

Near Basilone Ridge, , TX 78132
Al R.

Al R.

RANGE WHIRLPOOL WFE510S0HS1 Arrived to inspect range not heating. Found the damaged wiring at the red L2 was burned and affected the control. Removed and replaced the control and spliced and fixed the connections to the L2. Reassembled and unit now heats up as designed Customers satisfied and Job completed

Near Generations Dr, Killeen, TX 76549
Noah D.

Noah D.

WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for catching clothes, upon inspection found the agitator loose, replaced agitator and checked for issues, no issues found. Complete"

Near Picasso Dr, San Marcos, TX 78666
Tyler  G.

Tyler G.

REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site for refrigerator causing leakage in the refrigerator section of the unit after previous repairs. Upon arrival I found that there was leftover rusted Styrofoam in the drain line clogged in the refrigerator I ended up cleaning the drain line and found everything within the refrigerator is working as designed the coils are not over frosted and temperatures were at 37°. Call complete

Near Hills of Texas Trail, Georgetown, TX 78633
Tyler  G.

Tyler G.

MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave with a bulb not working correctly and upon arrival customer also stated that there is a weird grinding noise coming from the turntable motor. Upon arrival I found that the main control was sitting in adequate voltage down at the 40 W bulb and causing it to blow occasionally I ended up replacing the main control and after running multiple tests on the turntable motor with different variations of weight on it I could not replicate the sound the customers were indicating it made but I did inform them that if the noise were to come back we would need to go ahead and order the turntable motor itself. At this time the unit is functioning as designed call complete

Near White Oak Dr, Temple, TX 76502
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KBFS20EVMS8 "Arrived on site for no ice and lights. Checked voltage to light socket good reading 120vac burned out bulbs. Attempted to run a forced harvest in icemaker,icemaker gears not rotating diagnosed a defective icemaker,ran harvest test passed,found water tank frozen gave customer recommendations on defrosting water tank in fresh food.

Near Linscomb Ave, Austin, TX 78704
Tyler  G.

Tyler G.

DISHWASHER KITCHENAID KDTE234GPS1 Arrived on site for dishwasher not working correctly. Upon arrival customer stated that their notice the quartz countertop Sometimes get warm to the touch and the unit was running. After further diagnosis thing at the unit I could not find any error codes but I did find that due to how hot the unit gets with the water in the steam sometimes it releases it underneath the countertop causing the upper counter to get more of the touch. At this point I could not find any physical issues with the dishwasher everything on the dishwasher was functioning as designed and I did explain to the customers that due to the new energy-efficient standards these new units do not function as they used to.

Near Cypress Springs Way, Georgetown, TX 78633
Tyler  G.

Tyler G.

DRYER KENMORE 110.870876 Arrived on site for dryer not heating properly. Upon arrival I found after disassembling the unit that all the thermostats checked out fine but the heating element have blown a hole through its entire metal plate that the coils are attached to add head blowing a hole straight through coils also. After getting customer approval I install the new part and retest of the unit and verified that the unit is not functioning as designed and heats well. Call complete.

Near County Rd 309, Jarrell, TX 76537
Kayman B.

Kayman B.

REFRIGERATOR GE DSHF6VGBCCWW Arrived onsite for refrigerator that had broken plastic coming from the ice bin. Upon inspection I found a piece of the auger arm inside the ice bin had broken and was beginning to crack up by where the ice goes into the dispenser. The customer agreed to replacing the ice bin. The unit is working as designed at this time. Job complete.

Near Dogwood Dr, Georgetown, TX 78626
Al R.

Al R.

WASHER WHIRLPOOL LSQ9549PW5 Arrived to inspect washer not completing cycles. Ran a quick load and found the timer to be defective causing the unit not to advance properly. Ordering the timer WP8557301 and office to reschedule the customer for follow up visit.; ordrng 1 WP8557301 (see film card)

Near Love Rd, Killeen, TX 76542
Kayman B.

Kayman B.

DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite to install previously diagnosed parts. I installed the upper spray arm manifold with spray arm attached and ran a quick diagnostics cycle to maker sure the arm spins correctly. The arm spins correctly and the unit is working as designed. No leaks detected during time of service. Job complete.

Near Euless Ln, Leander, TX 78641
Luis M.

Luis M.

ICE MACHINE WHIRLPOOL GI15NDXZS0 "Location at enclave before flying j rd,gate code 4169 make right after entering gate.Arrived on site for unit not making full bin of ice,ran diagnostics all test passed,replaced main control and tube assembly,ran diagnostics all test passed,changed ice thickness. hold control for customer in case issue still continues."

Near Thurman Bend Rd, Spicewood, TX 78669
Al R.

Al R.

WASHER FRIGIDAIRE FAFW3577KB1 Arrived to inspect front load washer not completing cycles. Confirmed the complaint

Near Hunters Ridge Trail, Killeen, TX 76542
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to install previously diagnosed parts after installing they need a gasket Brackets and icemaker as designed. Call complete

Near Enchanted Dr, Georgetown, TX 78633
Noah D.

Noah D.

WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to inspect washer for not draining, upon inspection found the drain pump clogged, cleaned pump and tested. Complete"

Near Still Meadow Rd, Seguin, TX 78155
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for not making ice quietly, upon inspection found the the valve loudly filling lower icemaker, ordering valve and water pressure reducer, customer had issue with water under deli drawer, found drain pan bowed, ordering shim kit. Office to reschedule ; ordrng 1 SHIMKIT (SHIM KIT ) and 1 W10394076 (VALVE ) and 1 WATERPRESSUREKIT (WATER PRESSURE KIT )"

Near Sun Stone Pl, New Braunfels, TX 78130
Brandon C.

Brandon C.

DRYER WHIRLPOOL WED92HEFW "Arrived on site for customer complaint of u it not heating and door liner coming off, found unit would heat fine, found venting issue. Instructed customer to have vent checked. Found broken seal on inner door liner. Ordering inner door. ; ordrng 1 W11188529 (Inner door)"

Near Bloomsbury Dr, Kyle, TX 78640
David S.

David S.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not tumbling. I inspected the unit and work area. I opened up the dryer cabinet and found the belt and motor pulley snapped. I removed the motor and replaced with new. I replaced the belt, belt tensioner, and quite wheels. I reassembled the unit and tested. The unit is now operating as designed. Job complete."

Near Avery Ranch Blvd, Austin, TX 78717
David S.

David S.

MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to possibly install previous diagnosed part.I inspected the unit and work area. I put the unit into diagnostics and found fault code f6e4 User interface/ACU state status mismatch. I looked at the software version and found no information populating. I gained access to the acu and replaced it with new. I checked the software version again and all version populated. I tested the unit and it is working as designed. Job complete.

Near Lathrop Ave, Pflugerville, TX 78660
Noah D.

Noah D.

WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for not latching, upon inspection found issue with latch, replaced latch

Near TX-46, Seguin, TX 78155
Brandon C.

Brandon C.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for customer complaint of unit not powering on, found L1 loose at junction box, I connected wire, unit tested good."

Near Blooming Trl, Kyle, TX 78640
David S.

David S.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I gained access to the console and replace with new. I powered the unit on and it is now working as designed.

Near Calipatria Ln, Pflugerville, TX 78660
Noah D.

Noah D.

MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not turning turntable, upon inspection found the harness burned replaced harness and checked for voltage, 120v at harness plug and turntable, turntable had tested good previously but it has burnt out due to customer use. Ordering new turntable motor. Office to reschedule ; ordrng 1 W10642989 (TURNTABLE )"

Near Ridge Draw Dr, New Braunfels, TX 78130
David S.

David S.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install previous diagnose parts. I replaced the ice bin and the ice maker. I tested the unit and it operated as designed. Job complete.

Near Massa Dr, Round Rock, TX 78665
Kayman B.

Kayman B.

REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for refrigerator with ice cream getting soft in the FC. Upon inspection I found the FC at 20*F when set to 0. I also found a large build up of frost on the FC evap cover. I went into diagnostics mode and tried to force defrost but got no response. I tried activating the defrost heater but the bi metal showed open and would not turn on. The unit will need a FC evaporator motor and UI control for repair UI (W10759802) ordering the UI and returning with the evap motor and bimetal which should be apart of the same harness. And advised the customer to do a manual defrost 24 to 48 hours before we return due to the amount of frost on the evaporator cover had them sign a disclaimer. ; ordrng 1 W10759802 (cntrl-elec)

Near Cherokee Rose Cir, Georgetown, TX 78626
David S.

David S.

REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site for ice maker not working. I inspected the unit and work area. I UI the unit into test 45 and it failed. I inspected the wiring at the bottom of the door and I found it broken. I repaired and extended the wiring at the customers request. I retested the unit and found it operating as designed.

Near Baylee Love Ln E, Austin, TX 78717
Noah D.

Noah D.

WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for not stopping, upon inspection found no issues that I could diagnose, spoke with techline and did full testing, no problems found. Sr # 7729382345 . Complete"

Near Allemania Dr, New Braunfels, TX 78132
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT111SFDB04 "Arrived on site for no cool. Compressor powering on for 5 secs then shuts off diagnosed a defective starter,installed a new starter powered unit on compressor powered on and started cooling ; used 1 8201786 (START DEVICE) from stock"

Near Little Texas Ln, Austin, TX 78745
David  Z.

David Z.

REFRIGERATOR GE GSH25JFXBBB "Arrived on site to diagnose refrigerator with temps rising in freezer, causing nice cream to be overly soft. Performed diagnostic and sealed system check. Found the evap only had a partial frost pattern on the bottom and most of evap was clean with no frost pattern. Checked condenser and found condenser wasn’t overly dirty. Unit went into defrost as soon as I pulled it out. But compressor has been running. Compressor was warm, but not scalding hot. Recommend sealed system due to lack of frost pattern. Ordered sealed system parts and AUTHO, office to schedule.; ordrng 1 AUTHO (AHS AUTHO ) and 1 TJ90SF8404 (NON WP ACCESS VSLVE) and 1 WPW10143759 (dryer) and 1 WR87X20798 (compressor) and 1 WR87X29147 (ref evaporator)"

Near Lark St, Leander, TX 78641
Matthew  Z.

Matthew Z.

VENTHOOD WHIRLPOOL WVU57UC0FS Arrived onsite for vent hood fan making noise. Upon inspection found fan was cracked and when programmed for high speed the blades would rub on the housing. Will need to replace blower assembly. Office to reschedule. ; ordrng 1 W11100658 (blower-fan)

Near Cetone Terrace, Round Rock, TX 78634
Brandon C.

Brandon C.

WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for customer complaint of clicking noise, found noise coming from gearcase, I replaced gearcase, and calibrated unit. Tested good."

Near Giovani Ct, Lakeway, TX 78738
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator with water leaking down from the top of the unit. Upon inspection I found the unit had been recently defrosted and there was a lot of water that came out of the front and the RC evaporator cover had frosted up. I accessed the RC evaporator and found the drain pan slightly warped I found the thermistor showing good resistance but in the wrong position on the evaporator. I repositioned the thermistor added some shims to the drain pan and re assembled. I tested the ice maker and components and all tests passed. I accessed the main control and tested voltage for the FC thermistors. I found the control not outputting correct voltage to the FC compartment thermistor. The unit will need a new main control for repair. Job complete. Main control (WPW10624574)

Near San Marco Trail, Georgetown, TX 78628
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site for no ice and lights. Found upper and freezer leds dim,ran diagnostics optics passed,ice box fan passed,error E2 ran harvest test failed. Replaced icemaker and freezer led module,power cycled unit ran harvest test passed,no errors fill test passed,all leds working as designed. ; used 1 W10695459 (MODULE) from stock"

Near Theresa Ave, Austin, TX 78703
Al R.

Al R.

REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived to inspect refrigerator not cooling. Customer advised while on vacation his son came by to check the house and found water on the floor in front of the refrigerator and discovered the unit wasn’t cooling properly. Customer pointed out a cold streak on the back cabinet of the unit just above toe compressor. I called WPTL and spoke with ANDREW SR# 7729382387 and was told the cold streak was directly related to W11092686F service pointer and it was related to a possible Thermistor issue.Was told to order W11457241 kit for refrigerator evaporator (test set to 02step 4/ test 4 refrigerator and freezer only in step 5/4)Also ordering research for SHIMS for the first evaporator .; ordrng 1 CNOTE (SHIM FOR FF EVAPORATOR ) and 1 W11457241 (KIT)

Near Rustler Cir, Harker Heights, TX 76548
Kayman B.

Kayman B.

DISHWASHER JENN-AIR JDB1250AWP Arrived onsite to install previously diagnosed parts. I installed the the door latch and tested the unit. The unit is working as designed at this time and no leaks detected during time of service. Job complete.

Near River Chase Blvd, Georgetown, TX 78628
Matthew  Z.

Matthew Z.

WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for washer making noise. Ran diagnostics and found F7E1 Tachometer missing. Could hear noise from bottom of unit and unit would not spin. Upon inspection found that the unit has a faulty gearcase. Caused unit to drop and pulley to rub on plastic cover, busted belt and warped motor pulley. Will need to order and replace gearcase, cam, motor, and belt. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11239857 (belt) and 1 W11423758 (GEARCASE )"

Near Dessau Rd, Austin, TX 78754
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL ED5JHEXTB00 "Arrived on site for refrigerator leaking out of the freezer. Found drain for evap in freezer is clogged, and running water out the front. Removed freezer drain and cleaned out. Melted down ice buildup on floor and around drain. Tested and unit is now draining properly. Call complete, no water leaks found."

Near Washburn Dr, Leander, TX 78641
David S.

David S.

REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for fridge having low ice production.

Near Dusty Chisolm Trail, Pflugerville, TX 78660
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL KRFC604FSS02 Arrived onsite for refrigerator with some frost build up. Upon inspection and a conversation with the customer I found that the Freezer bin had come off track and started causing frost build up but the customer re positioned it and the frost has since gone away. I also found the RC right side door gasket was torn and will need to be replaced . Ordering Gasket RC (W10917313) office to R/S due to part availability. ; ordrng 1 W10917313 (gasket-dor)

Near Owen Pass, Liberty Hill, TX 78642
Brandon C.

Brandon C.

RANGE WHIRLPOOL ACR4303MFB4 "Arrived on site for customer complaint of burners shutting off, found unit working as designed, the burners get red hot on high and cycle on and off depending on temperature setting on all other settings. Tested good."

Near Shiro Dr, Kyle, TX 78640
Noah D.

Noah D.

DISHWASHER GE GSD1100G00WW "Arrived on site to inspect dishwasher for leaking, upon inspection found the inlet tube and pump leaking immensely, ordering line and all water tubing and system. Office to reschedule ; ordrng 1 INLETWATERLINE (INLET WATER LINE)"

Near Owl Hollow Rd, San Marcos, TX 78666
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for brand new dishwasher not draining. Upon arrival I was informed the disposal was also brand new. I found the disposal dishwasher tab had not been punched out. I removed the tube and reconnected the drain hose. I ran a diagnostics test on the unit and all functions passed. No leaks were detected during time of service. Job complete.

Near Liberty Oaks Dr, Liberty Hill, TX 78642
Luis M.

Luis M.

ICE MACHINE GE GNE29SKHSS "Arrived on site for no ice. Ran icemaker through a forced cycle icemaker not responding diagnosed a defective icemaker,installed a new icemaker ran new icemaker through a cycle passed,found water not entering icemaker,checked filter assembly,found filter not installing into housing advised customer to replace icemaker."

Near Capistrano Trail, Austin, TX 78739
Kayman B.

Kayman B.

WASHER AMANA NTW4516FW3 Arrived onsite for a washer that is leaving lint on clothes after wash. Upon inspection I found that while in high spin on the slow down the unit makes a scratching knocking noise. All other functions passed. The unit will need a new gearcase for repair. Ordering Gearcase (W11454741) drive motor (W10890624) actuator (W10913953) splutch kit (W10721967) belt (W11239857) and returning with the rest of the drive system just Incase. ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11454741 (GEAR CASE)

Near Wolf Ranch Parkway, Georgetown, TX 78628
David S.

David S.

WASHER KENMORE 110.2513241 Arrived on site for washer repair. I inspected the unit and work area. I put the unit through diagnostics and found over loud fault code and motor fault speed error code. I inspected underneath the unit and found no oil. When I ran the unit I found the tube spinning and agitating. I also found the actuator working properly. I spoke to the customer about the gear casing needing to be replaced to repair the unit. The customer stated they were going to get a new washer. Job complete.

Near Rosano St, Round Rock, TX 78665
Brandon C.

Brandon C.

ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived on site for customer complaint of unit having melted tubes, found water pan, water pan drain pump, and water pan tubes melted and broken. Ordering parts. ; ordrng 1 WPW10489125 (Pump) and 1 W11097809 (Tube) and 1 W10837384 (Water pan) and 1 Cnote (Office to reschedule)"

Near Sycamore Creek Dr, Dripping Springs, TX 78620
Matthew  Z.

Matthew Z.

WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for washer with error code F3E1. Checked pressure hose, tested good. Tested DC voltage at ACU and got 5.08vdc. Need to replace pressure sensor. Replaced sensor and cleared stored error code. Could not due complete test as unit was put in the garage. Job complete"

Near Amber Skyway Cove, Round Rock, TX 78665
Luis M.

Luis M.

REFRIGERATOR AMANA ART318FFDS06 Arrived on site for cooling. Dye on lockring original lockring on evaporator,removed lockring found no correct lockring,called tech support got correct lockring W11401413 ordering correct lockring to complete repair ; ordrng 1 2HRS and 2 W11401413 (COUPLER)s"

Near Pearl Retreat Ln, Austin, TX 78753
Brandon C.

Brandon C.

OVEN WHIRLPOOL WOS51EC0AS00 "Arrived on site for customer complaint of unit not heating properly, found failed broil relay on control board

Near Clear Springs Hollow, Buda, TX 78610
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for no ice. Ran diagnostics found ice build up around shut off arm,removed housing ran fill test found water spraying on cover due to obstruction in fill tube,removed obstruction ran fill test good water flow correctly into icemaker."

Near View Ridge Ct, Austin, TX 78737
Kayman B.

Kayman B.

DRYER MAYTAG MED7230HW1 "Arrived onsite for dryer showing vent error codes and won’t finish cycle. Upon inspection I found a stored error code of F3E2. I ran a vent test 3 times using the provided vent test kit and found the unit has poor airflow. I disconnected the vent hose and ran the test again and found the test passed showing good air flow. I advised to the customer that they would need to have their vents professionally cleaned for the unit to work properly. In the event of a callback please send the moisture sensor, main harness and main control."

Near Norcia Loop, Liberty Hill, TX 78642
David  Z.

David Z.

DISHWASHER WHIRLPOOL KDTM354DSS3 "Arrived on site to follow up o on dishwasher making noises. Customer said the unit had shown errors, and seems to have multiple noises coming in at different times. Found codes for slow drain. Tested unit through 2 diag cycles and found no abnormal noises. Drain is strong as is sump and motor. Advised to run affresh cleaner through unit to help if anything is congested. Advised customer to get video of noises and where they are coming from to help troubleshoot. Nothing collected today since parts warranty was not used. Call complete."

Near Hanging Cliff Cove, Austin, TX 78759
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not producing ice upon inspection I found the ice maker turned off. I turned it on and ran a full diagnostics on the unit. I found the ice maker filling and harvesting as designed during diagnostics. Temps in FC and RC checked good. All other functions in diagnostics passed including water dispenser. I inspected the evaporator and it had a good frost pattern with the evap fan running as designed . The customer stated that the RC temp settings had been changed by their kids at some point to the lowest temp which could have caused the reservoir to freeze up briefly not allowing water to make it to the ice maker. The unit is working as designed at this time and no leaks were detected during time of service.

Near Torre St, Leander, TX 78641
David S.

David S.

REFRIGERATOR WHIRLPOOL WRX988SIBM01

Near Fisher Island Dr, Austin, TX 78717
Brandon C.

Brandon C.

WASHER GE GTW330ASK2WW "Arrived on site for customer complaint of wet clothes and loud noise, found drain pump working found loud noise coming from transmission during spin, and not spinning properly. Ordering transmission, mode shifter, and pulley. ; ordrng 1 WH38X27335 (Transmission) and 1 WH05X25036 (Mode shifter) and 1 WH03X32097 (Pulley) and 1 CNOTE (Office to reschedule /Auth) and 1 Cnote (2 hour job)"

Near Ella Ln, Dripping Springs, TX 78620
David  Z.

David Z.

OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site to diagnose oven that has no power and locked door after self clean. Found thermal fuse open. Replaced thermal fuse and retested. Unit is working as designed. Call complete."

Near Zebecca Creek Dr, Austin, TX 78732
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site for no ice. Optics passed,icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker ran hard reset icemaker ran through a cycle and filled with water."

Near Pace Bend Rd S, Spicewood, TX 78669
David  Z.

David Z.

DRYER WHIRLPOOL WGD9400SW0 "Arrived on site to diagnose dryer that was not drying. Found unit tumbles but does not heat. Tested thermal fuse and found open thermal fuse. Will need new thermal fuse to continue diagnostic. . ; ordrng 1 WP3392519 (thermal fuse)"

Near Mayfield Ranch Blvd, Round Rock, TX 78681
David  Z.

David Z.

WASHER WHIRLPOOL MVWB835DC4 "Arrived on site to diagnose washer giving LF error and not spinning. Found the following errors - F8E1 Long Fill, F8E6 Water Hazard, F3E2 Inlet water temp fault, F0E4 Spin limited by water temp. All errors point to failed hot valve and thermistor. Replaced valve and retested. Ran through diag cycle with no errors. Ran rinse and spin and normal cycles and verified unit is filling. Unit feels like the water pressure going to the washer is not super strong, and may also be contributing to the LF error. Advised homeowner they may need to remove the anti hammer valves if the water pressure can not be increased to the house. No water leaks found. Call complete."

Near Unity Cir, Austin, TX 78703
David S.

David S.

RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace previous diagnose part. I gained access to the control and replaced it with new. I tested the unit and it is working as designed . Job complete.

Near Ridgeline Blvd, Cedar Park, TX 78613
Matthew  Z.

Matthew Z.

COOKTOP KITCHENAID KICU569XSS00 Arrived onsite for cooktop error codes. Unit was giving F47 power from control to UI and two F61 no power from control board. These errors would occur intermittently. Parts were R/WO. Will return with replacement module and display. Cooktop seemed to be sealed onto the granite counter top so notified customer that the unit will need to be made accessible for our return. Office to reschedule.; O-emld tckt

Near Deep Wood Dr, Round Rock, TX 78681
David S.

David S.

REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for icemaker not working. I inspected the unit and work area. I temp tested the freezer and found it at 0 degrees. I inspected the rc evaporator and found an ice ball forming on the left side and the drip pan was bent upwards. I put the unit through test 56 and found error code e2 ice maker motor can find home position. I put the unit it through a harvest cycle and it failed. I steamed out the ice ball and used shims to reshape the drip pan. I replaced the ice maker with new. I tested the unit and found it operating as designed. Job complete.

Near Centennial Loop, Round Rock, TX 78665
Matthew  Z.

Matthew Z.

REFRIGERATOR WHIRLPOOL WRS321SDHV01 Arrived onsite for refrigerator ice maker leaking. Upon inspection found leak was being caused by frozen fill cull and fill line. Valve is allowing water to drip in and freeze. Will need to order and replace inlet valve. Bringing back ice maker just in case ; ordrng 1 WPW10179146 (valve-inlt)

Near Great Oaks Dr, Round Rock, TX 78681
Matthew  Z.

Matthew Z.

MICROWAVE WHIRLPOOL WMH31017AB4 "Arrived onsite for for error code and unit turning on the. The door is open. Upon inspection found faulty door switches to the cause of the main issue. The F1E4 4903 relay error may also be caused by the faulty switches. If not control will need to be replaced as well. .; ordrng 1 W10138793 (fuse)"

Near Bassano Dr, Round Rock, TX 78665
David  Z.

David Z.

DRYER WHIRLPOOL MDE5500AYW "Arrived on site to diagnose dryer that was not heating. Ran unit and found tumbling but no heat. Tested fuses and cutoffs and found good. Tested element and found open element. Replaced element and retested unit is now heating as designed.

Near Mandeville Cir, Austin, TX 78750
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL GS6NBEXRS01 Arrived onsite for refrigerator with dispenser problem and air getting into the ice bin causing ice to freeze. Upon inspection I found the ice dispenser door gasket was worn down causing air to get into the ice bin and freeze. I also found the dispenser motor dead and the coupling missing. I replaced the dispenser door and will need to order the Spring (WP2198607) washer (WP2212370) seal (WP2198628) motor (WP2252130). Drive shaft (WP2305243) washer (WP2305382 ) just Incase. Office to R/S due to the availability of some parts. ; ordrng 1 WP2198607 (spring) and 1 WP2198628 (seal) and 1 WP2212370 (washer) and 1 WP2252130 (ref auger motor) and 1 WP2305243 (shaft) and 1 WP2305382 (washer)

Near Ran, Leander, TX 78641
David  Z.

David Z.

WASHER WHIRLPOOL WFW96HEAC0

Near Mansfield View Ct, Austin, TX 78732
Kayman B.

Kayman B.

RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for range that gets very hot on the outside while baking. Upon inspection I found no stored errors. I preheated the unit to 350 and found that the control panel gets very hot on the right side where the vent slot is located after preheat is done. The customer also advised that the front door and handle also get very hot during baking and I found the cooktop getting hot as well I could not recreate the handle getting hot but I advised that it’s fairly normal for these components to get hot or warm during baking. The unit is heating and cycling as designed at this time and no gas leaks detected during time of service. Job complete.

Near Baum Dr, Georgetown, TX 78626
Brandon C.

Brandon C.

WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit taking to long during rapid wash, I found error codes F0e3 and f2e1 in diagnostics mode, I cleared error codes and ran test cycle, unit tested good. Ran calibration cycle, unit tested good.

Near Venado Dr, Austin, TX 78734
Luis M.

Luis M.

REFRIGERATOR GE TFX26ZPDAWW "Arrived on site for cooling complaint. Removed evaporator cover,ohmed heater diagnosed a burned out heater,replaced heater assembly."

Near El Dorado Dr, Austin, TX 78737
David S.

David S.

RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range burners not lighting properly. I inspected the unit and work area. I found the right rear burn not lighting. I replaced the burner head and retested. The unit is now operating as designed.

Near Anicio Gallo Dr, Pflugerville, TX 78660
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site to install parts prev tech order. Replaced icemaker assembly,ran diagnostics icemaker passed harvest test,ran fill test passed.

Near Edwards Mountain Cove, Austin, TX 78731
Brandon C.

Brandon C.

DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for customer complaint of unit not draining, found broken glass in pump assembly. I removed glass, unit tested good.

Near Tallstar Dr, Lakeway, TX 78734
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install diagnosed parts. Found unit had over an inch thick ice built up still. Had customer sign waiver and defrost unit. Buildup too thick to melt with steamer in a timely fashion

Near Argentia Rd, Austin, TX 78757
Tyler  G.

Tyler G.

MICROWAVE WHIRLPOOL WOC54EC0HS01 I’ve been on site for oven that was giving another UI panel issue. Upon arrival customer stated that the unit would occasionally reset itself. Upon her entering diagnostics I can find any error codes but I went ahead and installed a new UI as well as main control panel and reconnected the unit the Wi-Fi unit is now functioning as designed call complete.

Near Palo Blanco Creek Ln, Georgetown, TX 78633
Matthew  Z.

Matthew Z.

WASHER MAYTAG MVWB880BW0 Arrived onsite for noisy washer. Tested unit and unit was noisy through test cycle. Tested individual spin test and customer confirmed the noise. Unit will need complete bearing replacement and rotor /stator.

Near Zimmerman Ln, Round Rock, TX 78681
Brandon C.

Brandon C.

COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to install name plate, after installing, unit tested good."

Near Colca Cove, Lakeway, TX 78738
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for lights issue. Per customer all leds will power off and then comeback on,while lights power off water dispenser stops working,tested deli ui good. Ordering led control ; ordrng 1 W10804160 (LED CONTROL) and 1 WPW10624574 (POWER SUPPLY)"

Near N Scout Island Cir, Austin, TX 78731
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW7300DW0 Arrived on site for washer leaking. After running a diagnostic test I did not find in the air codes but I did buy during the cold Phil cycle the water inlet valve would leak.

Near Kite Ridge St, Georgetown, TX 78633
Al R.

Al R.

DRYER AMANA NTW4516FW1 Arrived to inspect washer not spinning out towels. Ran diagnostics test mode and found unit functions properly. Discovered the customer was using several cleaning items that was causing over suds issues. Unit works as designed Customer satisfied Extended warranty

Near E Rancier Ave, Killeen, TX 76543
Kayman B.

Kayman B.

OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for wall oven that won’t bake. Upon inspection I found the oven frozen on the bake screen and would not allow you to exit. I cycled power at the breaker and the console restored function. I put the unit into diagnostics and found 2 stored error codes for UI to control miscommunication and upper cooling fan speed. The customer advised me that the failure happened after about 3 hours of cooking using both upper and lower ovens at the same time. I cleared the error codes and preheated the unit to 350. I could hear the fan turn on and sounded normal. I could not recreate the issue at this time. I found the unit had not ever been connected to WiFi. I informed the customer that this would be important for optimal performance and we got the unit connected while I was onsite. The unit is working as designed at this time

Near Windom Way, Georgetown, TX 78626
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL KBFN502ESS00 "Arrived on site to inspect fridge for door issues, upon checking parts found no screws provided, will return with proper screws. Office to reschedule ; saved tckt"

Near Decanter Dr, New Braunfels, TX 78132
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose refrigerator that was freezing items on the top shelf next to vent and in the back of crisper. Examined unit and found the airflow channels on all shelves were blocked and not allowing air to pass. Blocked channels will result in cold air pockets forming and freezing items in them. Advised customer to clear out all shelf gaps to make sure unit can spread the cool air, and avoid putting easy to freeze items in front of the vent. Showed customer where the thermistor in the RC was and to make sure air can radiate properly. Could not find any other issues present. Call complete, unit working as designed."

Near Green Egret Way, Leander, TX 78641
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer not functioning properly. Upon arrival customer stated unit wouldn’t finish the cycle once it got to the spin portion. Upon entering diagnostics I found that the door latch was not functioning and there was an error code popping up indicating the door latch was having a missing communication with the UI main control. Then installed a new door latch as well as main control And retest of the unit and verify that the unit is now functioning as designed and is completing a full cycle when needed. Call complete

Near Eagle Point W Ave, Belton, TX 76513
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit not dispensing ice, found broken wires on door harness, ordering door. ; ordrng 1 LW11037733 (Door) and 1 Cnote (Office to reschedule/AUTH)"

Near Amberwood Loop, Kyle, TX 78640
Al R.

Al R.

FREEZER WHIRLPOOL WZF34X18DW03 Arrived to install previously ordered parts. Removed and replaced the door and nameplate. Unit now works as designed with no leaks.Customer satisfied

Near Serpentine Dr, Killeen, TX 76542
David  Z.

David Z.

DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to follow up on unit leaking water. Ran unit and checked for leaks. As soon as wash cycle started saw water running down diverter on sump. Unit needs a new sump to resolve leak. Advised to discontinue use until diverter is installed. ; ordrng 1 W10805015 (pump&motor) and 1 W11172908 (shield)

Near Nelson Ranch Loop, Cedar Park, TX 78613
David  Z.

David Z.

DISHWASHER JENN-AIR JDB9000CWP3 "Arrived on site to diagnose dishwasher not cleaning dishes. Ran unit and can hear the tub fill, but wash motor is just groaning and not moving any water. Unit needs. New wash motor. Part covered under 60 month Jenn air parts warranty, Office to reschedule. ; ordrng 1 WPW10605057 (pump and motor assy)"

Near Beverly Villas Ct, Austin, TX 78732
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for a refrigerator making a loud noise in the freezer. Upon arrival I was able to verify that the bearings inside the evaporator fan motor in the freezer compartment were starting to get weak and causing the motor in it right then disassemble the freezer and found that there was no ice buildup around the fan causing the issue and that the motor itself was just going bad. I ended up replacing the evaporator fan motor and re-tested unit and found that everything is now functioning as designed call complete.

Near Olde Oaks Dr, Temple, TX 76502
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived onsite for refrigerator not making ice. Upon inspection I found the dispenser working but the ice door not and ice maker not producing. I focused my attention on the FC door hinge and found that 2 or more of the wires at the bottom had split in half. The unit will need a new door for repair. Ordering FC door (LW10744163) and returning with ice maker and motor just Incase. Requesting AUTHO for repair. ; ordrng 1 LW10744163 (dor-fip)

Near Sky Kiss, Leander, TX 78641
Al R.

Al R.

WASHER MAYTAG MVWX655DW1 Arrived to inspect washer not completing cycles. Checked the drain and found it wasn’t the issue. Ran diagnostics test mode and found the issues were within the control.

Near Tanglewood Cir, Belton, TX 76513
Kayman B.

Kayman B.

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave making noise when microwave stops. Upon inspection I found the damper would make a slight noise as it was opening and shutting. I advised that this is a good thing because it means the damper is functioning correctly and ensures the air is escaping. I tested a cup of water and it heated as designed. No repairs needed at this time. Job complete.

Near Rearing Mare Pass, Georgetown, TX 78626
Tyler  G.

Tyler G.

WASHER MAYTAG MVWB835DW4 Arrived on site for washer that was not filling properly and giving an F 81 area code as well as an F7e9 error code. Upon a rival and after entering diagnostics I found that the main control head stopped reading that the motor was trying to turn which gave the F7e9 error. I replaced main control and tried to test for the F8e1 air code indicating a long fill and found at this point that the hot water solenoid on the inlet valve was not opening up even though it was receiving proper voltage. Office will need to reschedule call after we can determine the availability of the water inlet valve soap dispenser assembly kit.; ordrng 1 W11172234 (housing)

Near Stonehouse Ln, Belton, TX 76513
Tyler  G.

Tyler G.

REFRIGERATOR KITCHENAID KRSF705HBS00 Arrived on site for refrigerator not cooling properly. Upon arrival customer stated freezer it’s not calling for around today with the refrigerator side has continued running just fine upon arrival I found that there was a current defrost issue that had occurred in the refrigerator side causing the system to stop supplying R134a to the freezer compartment. Upon arrival the temperatures in the freezer/ffc were zero and 35°. Unit was also producing ice well. Low side return line coming from ffc compartment was frost with ice near compressor. Will need to return with a new fan scroll and ui main control for ffc section repair to be completed. Office to reschedule due to psp parts.; ordrng 1 W10822640 (cntrl-elec) and 1 W11098695 (fan-scroll)

Near Cold Water, Waco, TX 76712
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to diagnose refrigerator not responding to commands and not cooling. On arrival found control was stuck on dashes, and would not go into program or anything. Replaced control and retested. Was able to program unit and it began cooling immediately. All is working as designed at this time. Call complete."

Near Earl Keen St, Andice, TX 78628

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