We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Leander, TX 78641
Vincent
Job Details: 06/17/2022
Arrived on site to install previously diagnosed parts. Installed new UI and tested unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Jarrell, TX 76537
Gerry C
Job Details: 06/17/2022
"Arrived to inspect door issue. I could not recreate the failure and tested within service test mode. All functions were present and the unit operated as designed, no leaks observed during service."
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAEBC
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/17/2022
Arrived on site for refrigerator not cooling rc. Upon arrival confirmed issue and found massive defrost issue in rc behind evap cover. After pulling out refrigerator I found liner failure behind unit. Unit had moister/condensation + rust damage behind unit causing warm air leak through liner then freeze up around evap coil in rc. Will need findings reported of no repairable liner/insulation causing failures. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrv986fdem00
Near Kempner, TX 76539
Tyler
Job Details: 06/17/2022
Arrived on site for refrigerator not making ice properly/cooling correctly. Upon arrival confirmed issue and found temps in fc and rc (actual) 30/55. After further testing found little to know frost on either evap coils as well as all fans running in unit. Found amperage to compressor jump from 2-6 full amps and climbing in under 4seconds. Found unit had saturated liner insulation around drain lines as well as heavy rust from evap coils down to drain and liner. Previous unknown company had made repairs prior to our diagnostics and had installed incorrect access port leading to restriction/leak in liner of system.
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW4
Near Kempner, TX 76539
Tyler
Job Details: 06/17/2022
Arrived on site for washer intermittently turning on/off. Upon arrival confirmed issue but found no response from ui. Verified voltage from outLet-washer and through filter to ACU. The. Found intermittent voltage from ACU to ui but no failures in harness. Replaced ACU and then reass and found washer functioning as designed. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEB3
Near Red Rock, TX 78662
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for not cooling, tested unit found FC at 0 and RC at 38, customer stated that it would shut off intermittently and will have to unplug and reset to have unit run again, was not able to mimic issue, replaced control board as precautionary, programed compressor turned on, unit is running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dale, TX 78616
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for water leak, customer stated that the water leak has been fixed and that her dishes are not drying, tested unit found heater engaging, explained to customer that due to the plastic tub,the element does not get really hot to completely dry dishes, advised customer to use rinse aid and prop door open to help air out dishes unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Cedar Park, TX 78613
David S
Job Details: 06/17/2022
"Arrived on site for frogs elights being dim and the freezer light being out. The freezer light is the last in the line for the lights. I found the freezer light bad I replaced the light and found all other lights working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ11
Near Austin, TX 78717
David S
Job Details: 06/17/2022
Arrived on site for freezer light not working. I inspected the unit and work area. I found the lights wait here intermittently working. I replaced the switch and found all the lights working. Job complete.
We serviced a
LG WASHER
Model WT1101CW
Near Austin, TX 78717
David S
Job Details: 06/17/2022
Arrived on site for washing machine leaking. I inspected the unit and work area. I found the exterior drain hose leaking at the drain pump. I found the replace discontinued. I reached out to parts and found a replacement. I spoke to the customer about the repair and what was needed. The customer is going to replace the unit.
We serviced a
GE DISHWASHER
Model GDT695SSJ5SS
Near Round Rock, TX 78681
David S
Job Details: 06/17/2022
Arrived on site for dishwasher not draining.I inspected the unit and work area. I found the drain pump getting voltage but not coming on. I replaced the drain pump and retested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78703
Luis
Job Details: 06/17/2022
"Arrived on site for no lights in freezer section. Diagnosed a defective led module,per service pointer installed updated led modules in both sections all leds working as designed.
We serviced a
AMANA RANGE
Model ACR4303MFS7
Near Round Rock, TX 78681
David S
Job Details: 06/17/2022
Arrived on site for range burners not heating properly. I found the range receiving 250 vac. I changed out all for burner switchs. The unit is working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lockhart, TX 78644
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for turning off and excessive vibration, tested unit found fail suspension and control turning off before completing cycle, got authorization to replace control, suspension and actuator, replaced parts tested unit,found unit still has some wobble do to unit is not located on solid surface, but 12 inches off the floor on a sheet of plywood, advise customer to get a more sturdier surface or move unit to solid ground, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Lockhart, TX 78644
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for water leak, tested unit found drain tube clogged and when unit goes into defrost it over flows, cleared drain tube , water is now flowing freely, applied a bead of silicone around drain tube connection, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Kyle, TX 78640
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for squeaking noise, tested unit for noise coming from heating element housing rubbing against the frame, secured housing noise is now gone job complete"
We serviced a
GE DISHWASHER
Model PDT720SSH6SS
Near Jarrell, TX 76537
Gerry C
Job Details: 06/17/2022
"Arrived to inspect draining issue. I found the drain pump impeller had unseated from the stator assy and caused the blades to wear away. I installed the kit, including the new filter assy and tested. Operational test good, no leaks observed during service. Drain pump kit
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Florence, TX 76527
Gerry C
Job Details: 06/17/2022
"Arrived to inspect cooling issue. I found the unit frozen up in the evaporator section and the cause was the door gasket gapped across the entire lower part of the door. Further inspection revealed severe damage to the left front corner, apparently from delivery (Lowes) and cannot be corrected via normal means. Tech Robert. I advised of my finding. The CX will need to contact the CX service line at 800-253-1301. No water connections to upright freezer."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Temple, TX 76502
Jonathan M
Job Details: 06/17/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the tub and tested the unit. The unit began to work as designed with no leaks present. Call complete.
We serviced a
LG WASHER
Model WM4370HWA
Near Kyle, TX 78640
Andrey
Job Details: 06/17/2022
"Arrived on site to replace previously diagnosed recirculating pump hose, replaced hose, inspected connections and drain pump housing, no issues found, customer put clothes in the washer, ran a quick wash cycle, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS1
Near San Marcos, TX 78666
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for unit not leveled, tested unit found unit unusable, leveled unit, put bottom drawer back on tracks, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76504
Jonathan M
Job Details: 06/17/2022
Arrived on site for a dishwasher is not draining. Inspected unit and work area. Confirmed customers complaint and found that unit was draining extremely slowly. Removed the drain hose off of the garbage disposal and found for water flow. Replace the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Lampasas, TX 76550
Tyler
Job Details: 06/17/2022
Arrived on site for dryer not turnin on. Upon arrival confirmed issue. Found upon further inspection that timer(inner gears of timer) were siezed together. Replaced timer asm and reassembled and tested unit. Found dryer could start and function as designed. Call complete
We serviced a
SAMSUNG DISHWASHER
Model DW80N3030US
Near Lampasas, TX 76550
Tyler
Job Details: 06/17/2022
Arrived on site for dishwasher not cleaning correctly (per customer). On arrival customer explained food being left on dishes at end of cycle. Found no errors in diagnostics. Found upon closer inspection no evidence of foreign debri in pump asm or filters. I then Found unit could allow for all functionality in both diagnostics and normal operation cycles. No signs of leaks. Spray arm asms werent clogged. Instructed customer on use of rinse aid as well as best detergent use. Call complete
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Lampasas, TX 76550
Tyler
Job Details: 06/17/2022
Arrived on site for range needing previously diagnosed bake orphus. Upon arrival was able to confirm that the new orphis pack ordered as well as a burner were able to fix the unit up as designed and the flame is now at the right level and the renew signs of gas leaking. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Georgetown, TX 78633
Gerry C
Job Details: 06/17/2022
"Arrived to inspect code. The unit had an F3E2 stored in memory. I followed he MFG test procedures and found no issues within the circuit or sensor system. Per mfg procedures, I replaced the main control and tested. The unit operated as designed and heated and cycled. Steam dryer, no leaks detected during service."
We serviced a
LG DRYER
Model DLEX3370R
Near Georgetown, TX 78633
Gerry C
Job Details: 06/17/2022
"Arrived to inspect heating issue. I found the unit heated and cycled, but the vent outlet was almost completely plugged. Removing the debris, I found the unit operated as designed. Operational test good.
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/17/2022
"Arrived on site for washer hot water not working. Inspected unit and work area. Performed diagnostics mode and checked error codes. Found error code F0-E2 over-suds. Ran automatic test cycle and found hot going to inlet valve and control sending voltage to inlet. Found stuck solenoid on inlet valve.. Removed failed valve and installed new. Performed diagnostics mode and manual tested inlet valve. Ran automatic test cycle again and found all operating as designed. Spoke with customer on suds error code and soap usage.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/17/2022
"Arrived on site for washer not operating and being loud. Inspected unit and work area. Attempted to perform diagnostics mode and found drain pump running and control not responding. Attempted to clear pressure hose and found same results. Removed control and installed new. Performed diagnostics mode and ran automatic test cycle, found all components responding. Spoke with customer on soap usage. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/17/2022
"Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Traced drain line and found garbage disposal knockout punch has not been removed. Removed punch and ran drain cycle. Performed diagnostics mode, found error code 6-4 float switch. Monitored test cycle and and found components operating as designed. Spoke with customer on service performed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Georgetown, TX 78628
Lou
Job Details: 06/17/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the RC evap thermistor being out of range, I removed and replaced the thermistor and foil taped and ziptied it the evap. During the process of gaining access to the thermistor, I found the fan scroll damaged from the ice build up and required the customer to replace. Customer agreed to the repair. I removed and replaced the fan scroll and monitored the unit. The evaporator has a good frost pattern and is beginning to cool. No water leaks observed during service, job completed. Recommended allowing the unit to cool for 24-48 hours before placing items back inside."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Leander, TX 78641
Vincent
Job Details: 06/17/2022
"Arrived on site for microwave not heating. Inspected unit and work area. I tested unit with a cup of water and did not heat. I then removed unit from the wall and found cooking oil dripping from the inside and all over. I called tech line and spoke with Andrew and advised me to let CX know it would have to be cleaned in order to proceed with any repairs, but also told me to contact the Warranty department to see if it would be covered, SR#7733906967. Contacted warranty and spoke with Christine SR#7733818192 and instructed me the unit will not be covered due to the oil damage. I let CX know of my findings and what Whirlpool told me.
We serviced a
WHIRLPOOL VENTHOOD
Model KVWB406DSS4
Near Andice, TX 78628
Vincent
Job Details: 06/17/2022
"Arrived on site for vent hood, inspected unit and work area. Found chimney bent from 1 corner and not sitting correctly due to back splash being bowed out. They will need have to contact Whirlpool and order the part W10337357 as this is an accessory. Job completed."
We serviced a
WHIRLPOOL WINE COOLER
Model WUB35X24HZ02
Near Austin, TX 78759
Wesley
Job Details: 06/17/2022
SR#7733912829. arrived onsite and replaced the door to correct failure to seal symptom. After installing new door found persistent symptom in the same manner as prior door. Called Techline and spoke to Joel. Found cabinet out of square by a quarter inch causing the alignment issue. Unable to correct issue with leveling of the feet. Advised customer on non repairable designation being considered. Job complete. Whirlpool customer care to follow up with customer on designation status.
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2430IL02
Near Austin, TX 78727
Wesley
Job Details: 06/17/2022
Arrived onsite and replaced console. Unit is now operating as designed. Set up and tested. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78727
Wesley
Job Details: 06/17/2022
Arrived onsite for slow ice production. Tested unit temps and found 15f and 39f at time of service. No ice blockage and ice box fan is running well. Possible old e5 ice maker code. Thermistor reading warmed than harvest after test harvest. Adjusted mullion mode to %100 and set for long defrost while onsite. Found fill tube would not allow water to pass during initial test. Cerified clear tub reinserted in valve and tested icemaker fill. Fill works properly. Advised customer on findings and that ice should produce normally. Found freezer rails sticking and possible complications resulting from poor freezer door closure. In event of repeat failure. Order freezer door rails. All set up to operate properly at this time
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Austin, TX 78753
Wesley
Job Details: 06/17/2022
Arrived onsite for failed large burner and replaced failed large burner. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Austin, TX 78724
Wesley
Job Details: 06/17/2022
Arrived onsite to replace previous diagnosted parts. and found unit running a warm compressor .6amps. Tapped into system and found pressure was a little low like there had been a leak. No oil on any hi side components. Replaced the compressor and drier and installed an access valve. Pulled a steady vacuum for 15 minutes. Charged unit with 5.5oz of r134a and held properly at 0 and 125psi on the gauges. No indication of early failure. All is operating properly. Advised customer that due to the possibility of a low side slow leak the unit should be monitored for slow cooling loss in which case we will us the UV dye to identify a leak. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78754
Wesley
Job Details: 06/17/2022
Arrived onsite to replaced failed freezer module and found unit foamed in requiring splice repair. During splice repair the connector slipped off of the connection. Called techline to report non repairable status due to the short broken wiring. #7733905800 advised customer on options.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204DSS0
Near Round Rock, TX 78681
David S
Job Details: 06/17/2022
"Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the spray are restricted with debris causing it to spray past the gasket. Once the spray arms were cleaned the unit stoped working.
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050US
Near Austin, TX 78724
Kimo
Job Details: 06/17/2022
"Arrived onsite for dishwasher with broken detergent dispenser. Upon inspection I found that the dispenser was broken. Cx informed me that the pods that he uses sometimes wot dissolve. I check to see if the water coming into the unit was hot, it was i also check that Sump&motor was running and it was. So I recommend that he switches to liquid. And I replaced the dispenser and tested unit and found unit operating as designed. Job complete. No leaks"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Austin, TX 78724
Kimo
Job Details: 06/17/2022
Arrived onsite for dryer not heating. Upon inspection I found that the heating element was showing open . I installed new heating element and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78754
Kimo
Job Details: 06/17/2022
Arrived onsite to install previously diagnosed paRt. Upon arrival I installed new console and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, TX 78732
Justin
Job Details: 06/17/2022
"Arrived on site to install previously diagnosed parts. Upon arrival the UI was flashing the error code F6E1 for ACU to UI error. The customer stated it began failing again shortly after the last service and they havent been able to use it since. I installed the console, control, and UI and then tested the unit. I found the unit working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78732
Justin
Job Details: 06/17/2022
"Arrived on site for a refrigerator with temps on the fridge that dont match the customers thermometer. Upon arrival the customer stated the temps have been slightly warm and they found most of their dairy product spoiling quick. I found the unit set to 36?F in the fridge and 0?F in the freezer. I checked temps and found the RC at 44?F and the FC at 6?F. I tested the unit and found all airflow components working as designed, and all gaskets sealing properly. I gained access to the control and ohmd out all thermistors. The FC read 22.4K and the RC read 7.2K. These are good at the time of reading. Per the SP W11512008 if these check good you need to replace the control. I replaced the control and the unit is as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78724
Joe Z
Job Details: 06/17/2022
Arrived onsite for unit with no heat. Upon arrival test polarity and got correct voltage from supply. Ran test vent kit and test passed. Found open thermostat. Inspected element and element is good. Need to replace thermostat. Replaced thermostat and test unit. Unit now operates a designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78725
Joe Z
Job Details: 06/17/2022
Arrived onsite for water flow very low. but works if they take out filter. Upon arrival test unit and found the same issues. Test water valve and valve is operating correctly.Replaced filter housing . Unit is operating as designed customer will replace filter.No leaks present at this time.Job complete
We serviced a
SAMSUNG REFRIGERATOR
Model RS261MDBP/XAA
Near Del Valle, TX 78617
Joe Z
Job Details: 06/17/2022
"Arrived onsite to install previously diagnosed parts. Replaced icemaker, drain tube, and water valve. Recommend that customer replace water filter. No leaks present at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Austin, TX 78747
Kevin
Job Details: 06/17/2022
Arrived on site and inspected dryer and found front panel is warped and door pops open while dryer is running. A new front panel would be needed to correct issue
We serviced a
GE REFRIGERATOR
Model PYE22PSKBSS
Near Buda, TX 78610
Kevin
Job Details: 06/17/2022
"Arrived on site for coffee maker on the front of the refrigerator splashing/splattering while running. Observed coffee maker cycle and make 2 cups of coffee, sent a video to KB/claims AHS, at this time coffee maker is working properly. This issue was not related to the previous repair."
We serviced a
GE DISHWASHER
Model GLD4456R00CS
Near Lakeway, TX 78734
Leonardo
Job Details: 06/17/2022
Arrived on site to tag unit for unit leaking. Test unit and found bad valve staying open when unit off making unit over fill. Replaced valve test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS03
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/17/2022
Arrived on site to replace ui and console. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, TX 78633
Gerry C
Job Details: 06/17/2022
"Arrived to inspect drip. I found the supply line at the dispenser area was causing water to pool during dispensing and will require replacement. Office to order dispenser line, termed fitting in the BOM. Office to contact the CX to arrange return service. No leaks observed during service. ; ordrng 1 W11163765 (Fitting) and 1 TechGCplease (GCO)"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Jarrell, TX 76537
Gerry C
Job Details: 06/17/2022
"Arrived to inspect door issue. Upon arrival, I found the upper door worked as designed and I could find no issues with it. During inspection, I found the control panel was deformed and will require replacement. ; ordrng 1 WPW10318550 (Panel-Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Robinson, TX 76706
Jonathan M
Job Details: 06/17/2022
Arrived onsite for a refrigerator that has no power. Inspected unit and work area. The customer advised that the unit does cool but the lights and control would not power on. Unplugged the unit and found the control light turn on for a second. Found the door switch had broken and did not have that on hand. Went to check for the part and found this unit does not have a parts list. Spoke to SR and was confirmed about the issue. Was advised to research the part and it would be taken care of. Ordering the part in the office will need to contact the customer about a return date as soon as parts are located.; ordrng 1 Research (FF door switch)
We serviced a
WHIRLPOOL DRYER
Model MED8630HC1
Near Woodway, TX 76712
Jonathan M
Job Details: 06/17/2022
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and disassembled the front panel. Checked heating components and found element open; ordrng 1 WP3387747 (Element)"
We serviced a
LG REFRIGERATOR
Model LSXS26326S/00
Near Buda, TX 78610
Andrew
Job Details: 06/17/2022
"Arrived on site to replace control and compressor from previous diagnosis. Also for not dispensing ice. Replaced compressor and control. Programmed control successfully. System held vacuum for 20 mins. Charged system to specs, ideal frost pattern developing on evap. Found reason for not dispensing ice is paddle switch has a broken mounting point causing switch to move around and ice paddle is broken. Recommend replacing dispenser cover assembly. Office to reschedule. ; ordrng 1 ACQ87270803 (Dispenser cover assembly)"
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near San Marcos, TX 78666
Andrew
Job Details: 06/17/2022
Arrived on site to test unit for start button missing. Found console damaged where switches attach and overlay is coming apart. Needing console in white and white overlay; ordrng 1 9872039W (Console) and 1 9872017W (Insert)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Austin, TX 78753
Kimo
Job Details: 06/17/2022
Arrived onsite for washer not dispensing fb and f3e1 code stored. Cleared code and rand unit and found unit operating as designed. Upon further inspection I found that the cold water valve was not coming on will need valve to complete call.reschedule for 06/27/22; ordrng 1 W10599356 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78723
Kimo
Job Details: 06/17/2022
Arrived onsite for to install previously designed pat. Upon inspection of new Sump&motor I found that is was dammed and would cause a leak if installed. See pix for more. Ordering another Sump&motor.office to reschedule.; ordrng 1 W11416363 (Sump&motor)
We serviced a
WHIRLPOOL RANGE
Model SF367LEKT
Near Austin, TX 78748
Leonardo
Job Details: 06/17/2022
Arrived on site to test unit for oven heating but then not igniting. Test unit and found bad dsi board and sensor. We had wrong model for an electric range. Ordering new parts office to reschedule ; ordrng 1 WPW10331686 (Spark module) and 1 WPW10181986 (Sensor)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near Georgetown, TX 78633
Lou
Job Details: 06/17/2022
"Arrived on site to inspect refrigerator ice maker frozen. Upon further inspection, I found the ice bin had been removed but broken. I found a large block of ice around the ice maker (photo). I researched the ice maker and found it unavailable and provided the part number to the customer. Per the service bulletin ordrng 1 DA82-02367A (Clips)"
We serviced a
LG REFRIGERATOR
Model LMXS28626S/02
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/17/2022
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Measured temperature in FC at 2.3?. Measured temperature in RC at 59?. Removed air baffle tower and found evaporator fan motor not running. Will need to replace complete assembly. Reached out to parts department and found part on back order. Informed customer on part. ordrng 1 ADJ74812515 (Air baffle assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Austin, TX 78660
Cliff
Job Details: 06/17/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor running but unit not cooling. Refrigerator will need sealed system repair and office to set return appointment for 3 hours. R600 kit and related equipment needed.; ordrng 1 W11578004 (Evap) and 1 W11504450 (Cap to evap lokring) and 1 W11506619 (Suction to evap lokring) and 1 W11504447 (Cap tube to drier lokring) and 1 W11504445 (Drier lokring) and 1 W11580057 (Compressor) and 2 W11506619 (Suction comp lokring)s and 1 W11578570 (Highside comp lokring) and 1 WPW10143759 (Drier) and 1 R600 (R600 kit)
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW1
Near New Braunfels, TX 78130
Andrew
Job Details: 06/17/2022
"Arrived on site to test unit for off balance loads. Found error codes f7e6(motor fault) and f7e5(shifter fault). Was able to replicate motor not agitating properly. Recommend replacing motor, control, actuator, capacitor, belt and cam. Unable to remove agitator to verified if hub is properly installed as slight play in washbasket is present. Not sure if gearcase is needed but will return with parts. Recommend 2hrs on return visit. Office to reschedule. ; ordrng 1 W11418231 (Agitator) and 1 W11222082 (Motor) and 1 W11227944 (Capacitor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78739
Justin
Job Details: 06/17/2022
"Arrived on site for a washing machine that wouldnt power on. I tested the unit and found it completely unresponsive. I checked voltage at the wall and to the control and found it good. I then checked voltage to the UI and found it bad. This indicates a bad control. I gained access to the bottom of the unit and found the capacitor leaking indicating a bad cap. I ohmd out all other components and found them good. Upon further inspection I found the belt with a lot of wear. In order to repair the unit it will need a new control, cap, and belt. Ordering the control and will bring back the other parts to install. Office to reschedule. ; ordrng 1 W11567712 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78739
Justin
Job Details: 06/17/2022
"Arrived on site for a washing machine not spinning. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key and F7E1 for basket speed fault. I then put the unit into diagnostics mode and found on spin and agitate you could hear a hum, but the basket/washplate didnt move at all. I then gained access to the control and ohmd out the motor windings and found them good. I then ohmd out the cap and found it open. This indicates a bad capacitor. I am ordering the cap and the office will reschedule. ; ordrng 1 W11158830 (Capacitor)"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lakeway, TX 78734
Justin
Job Details: 06/17/2022
Arrived on site to install previously diagnosed parts. As instructed I called techline and spoke to Bruce and received SR# 7733909671. Bruce had me put the unit into diagnostics mode in order to test voltage to the IM. When trying to test the IM the diagnostics mode was not working correctly and it kept randomly switching to different tests. Bruce recommended replacing the control. Ordering the control and the office to reschedule. ; ordrng 1 W11302582 (Main Control)
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR/AA-05
Near Georgetown, TX 78633
Lou
Job Details: 06/17/2022
"Arrived on site to inspect refrigerator with ice built up in the fresh foods section. Upon further inspection, the customer had the unit unplugged and defrosted upon arrival. Customer advised that there was ice on the RC evap cover and water dripping into the bottom of the RC section. I pulled the unit out and found the drain tubes clogged with debris. Also found a void in insulation in the beginning stages in the middle of the unit located behind the RC evaporator (photo). I removed the RC evap cover and found the defrost thermistor engulfed in iced. I tested the defrost element and it is good. Following the service bulletin for the unit (#ASC20171005001) No water leaks observed during service.; ordrng 1 DA82-01415A (Drain tube kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78745
Kevin
Job Details: 06/17/2022
"Arrived on site and inspected refrigerator and found no food in freezer for thermocouple to measure. Spoke with techline, On Test 28-29 temps over past six hours show Fresh food 35, freezer 2. Inspected compressor and found it is showing 116?, took pictures. Found condenser fan is getting proper voltage but it is very easy to stop by hand. Condenser fan is likely not cooling compressor enough; ordrng 1 W11024494 (Condenser fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cedar Park, TX 78613
David S
Job Details: 06/17/2022
Arrived on site for icemaker not producing. I inspected the unit and work area. I found the ice maker arm iced over and no longer sensing the basket corrrectly. I found the ice dispenser not shutting completely. I replaced the ice maker and am ordering the ice dispenser door assembly. The office will reschedule when we have eta on the part..; ordrng 1 W11423781 (Ice door assembly)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Luling, TX 78648
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for loud noise, tested unit found failed gear case, wash plate really rusted on, after some time removed wash plate and found hub completely stripped, ordering hub and bolt,office to get authorization for gear case, suspension, hub, belt, cam and wash plate bolt, and reschedule ; ordrng 1 W10752187 (Wash plate screw) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Salado, TX 76571
Gerry C
Job Details: 06/17/2022
"Arrived to instal previously diagnosed and ordered parts. I installed the ice chute gasket and ensured proper contact with the ice bin outlet. I found the replacement RC door gasket was badly damaged during shipping and will need to be reordered. No leaks observed during service. ; ordrng 1 W10830274 (RC Door Gasket, LH)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Luling, TX 78648
Andrey
Job Details: 06/17/2022
"Arrived on site to test unit for no cooling, tested unit found bit at room temperature, compressor running pulling .35 amps, but zero frost pattern, customer stated that he heard very loud knocking noise coming from compressor before it stopped cooling, new sealed system needed to complete job, need compressor, evaporator, UV dryer, access valve,nitrogen, 2+ hours, office to get authorization and reschedule ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 482801 (Installation kit) and 1 WPW10143759 (UV dryer) and 2 W11506635 (Access valve)s and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78738
Luis
Job Details: 06/17/2022
"Arrived on site found damper not closing when temp reached ordering main control,also ordering original harness assembly that includes thermistor at no charge due to possibly thermistor not needing to be replaced ; ordrng 1 W11478401 (Harness) and 1 WPW10503278 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Vincent
Job Details: 06/17/2022
"Arrived on site for refrigerator inspected unit and work area. CX complaint unit not cooling enough in RC i inspected evaporator and found it completely frozen and I could not even see the drip pan, freezer looked fine no ice build up. I advised CX to defrost unit completely and had him sign the waiver. Some LEDS are out will need to get the freezer led module replaced Special project #: S191AQ . Door gaskets look good except the top right door will need replacement. I advised CX After defrosting unit to. Turn it back on give it about 24hrs to start cooling, but with the amount of ice I saw it could potentially have a sealed system failure after defrost. CX is aware of causes; ordrng 1 W11601310 (LED MODULE)"
We serviced a
WHIRLPOOL OVEN
Model WFG515S0ES1
Near Leander, TX 78641
Vincent
Job Details: 06/17/2022
"Arrived on site for range oven not working, inspected unit and work area. Tested oven and it would not ignite. Replaced igniter and the one I was sent with was defective. Office to order parts and reschedule to return on 06/24/22 and return with prescreened parts. No leaks observed during service. ; ordrng 2 WP9758079 (Igniter)s"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8RFF
Near Leander, TX 78641
Vincent
Job Details: 06/17/2022
Arrived on site for built in refrigerator inspected unit and work area. Tested temperatures RF was set to 41?actual reading 50? FC temperature was set to 0? actual reading was 9?. Removed evap cover in RC and found no frost pattern. Unit may have a restriction in the sealed system ; ordrng 1 297414901 (Evaporator) and 1 297217900 (Heat exchanger) and 1 297411155 (Compressor) and 1 WPW10143759 (UV DRYER) and 1 Access valve
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Jarrell, TX 76537
Gerry C
Job Details: 06/17/2022
"Arrived to inspect rack issues. I found the 3rd rack was damaged and the mounts will need to be ordered and replaced. The 2nd rack adjusters required replacement and I verified full operation after complete. No leaks observed during service. ; ordrng 1 W10913628 (3rd Rack Track Assy, LH) and 1 W10914507 (3rd Rack Track Assy, RH)"
We serviced a
WHIRLPOOL RANGE
Model RF368LXPB0
Near Harker Heights, TX 76548
Tyler
Job Details: 06/17/2022
"Arrived on site for range needing previously diagnosed control. Upon arrival reconfirmed issue. After disassembly of unit I found cause of ACU failure was due to multiple insulation failures from behind unit. Found large amount of charred wiring as well as heat damage to all infinite switchs and control. Found exhaust vent found unit had failing thermostat as well. Cant guarantee a reliable long lasting repair due to age and damage.(WPW10134285, 3148954(2x), 3148951(2x), Item not in system 47-WPL-N/A-Insulation, WPW10181986, main harness ; ordrng 1 4454241 (Need findings reported)"
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/17/2022
Arrived on site for dryer not turning on. Upon arrival confirmed issue. Found outlet had stable 240 connection. Upon further inspection I found all heating hardware functioning as designed. Found f4e4 error in diagnostics. I then found a relay on control intermittently getting stuck and failing to hold stable connection when unit was started. Also found power cord was fusing ground and neutral internally causing failure in ACU. Will need office to reschedule its customer once autho for ACU required on repairs in received. ; ordrng 1 Cnote (Needs autho)
We serviced a
HOTPOINT FREEZER
Model HHM7SMAWW
Near Kempner, TX 76539
Tyler
Job Details: 06/17/2022
Arrived on site for freezer not working. Upon arrival confirm complaint and after further inspection found that the thermostat was allowing a stable 120 V connection to pass on the outlet through the Thermostat and to the compressor but compressor even with the new start device installed was failing repeatedly indicating a seal system failure
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARSU
Near Belton, TX 76513
Jonathan M
Job Details: 06/17/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit is just flashing a power outage message but he cant clear it or get anything to turn on. He advised that the unit has completely lost all power except for that flashing message. Did confirm the customers complaint and verified proper voltage at the wall but nothing running. Ordering the control and user interface but the office will need to get authorization for the repair due to an out of stock/discontinued item. Please contact the customer if parts are found and authorization is given.; ordrng 1 DA41-00614B (Control) and 1 DA97-08518D (UI dispenser assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5530SQ0
Near Georgetown, TX 78628
Lou
Job Details: 06/17/2022
"Arrived on site to inspect washer not spinning. Upon further inspection, I tested the unit and it is spinning. The customer advised that they washed 2 towels and the unit didnt spin. She advised they were large thick towels and the issue is intermittent. I am ordering the coupling and scheduled return service per customer request. No water leaks observed during service.; ordrng 1 285753 (Coupling)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Kimo
Job Details: 06/17/2022
"Arrived onsite for washer not agitating or spinning. Upon inspection I found that the lower harness was damaged I am ordering the harness, shield and the cap. Office to reschedule.; ordrng 1 W11428524 (Cap) and 1 W11448788 (HARNS-WIRE) and 1 WPW10427633 (SHIELD)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Austin, TX 78732
Justin
Job Details: 06/17/2022
Arrived on site for a refrigerator still not cooling properly prior a SS repair. I checked temps and found the FC at 26?F and the RC at 46?F. I used my UV light on the compressor and evap but found no signs of a leak. Upon further inspection I found the frost pattern on the evap stopping after one turn on the evap. This indicates a bad SS. Ordering SS repair again. Office to reschedule with a SS tech and 3 hour job. ; ordrng 1 W10841139 (Compressor) and 1 2259341 (Heat Tube) and 1 WP2316878 (Heat Pan) and 1 WP2306094 (Evaporator) and 1 876765 (Tube Kit) and 1 SSTech (SS Tech) and 1 3Hour (3 Hour)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Liberty Hill, TX 78642
Vincent
Job Details: 06/16/2022
"Arrived on site to install previously diagnosed parts. Installed all LED modules and unit is now operating as designed. No leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Canyon Lake, TX 78130
Andrey
Job Details: 06/16/2022
"Arrived on site to test unit for tripping breaker, tested unit found burnt spot on board, replaced control, unit still tripping breaker, tested all components, motor is good, heating element is good, disconnected neutral, breaker is not tripping, will need wiring harness to complete job, ordering wire harness, and control , office to reschedule ; ordrng 1 W11164044 (Wiring harness) and 1 W11525996 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78717
Vincent
Job Details: 06/16/2022
"Arrived on site for refrigerator, inspected unit and work area. At arrival CX complaint was RC freezing carrots and other goods. Tested temperatures in RC 39? and FC 1? as far as I can see temps are normal. Ice dispenser shaft was broken and everything was covered in ice, I used my steamer to defrost all ice and replaced ice bin and installed new shaft and coupling. Tested unit and its dispensing water to ice tray correctly and dispensing ice correctly. No leaks observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Wesley
Job Details: 06/16/2022
Arrived onsite for freezing food in fresh food section. Found all operating properly. Provided customer with instruct on on fridge loading and design of airflow. Corrected ice chute gasket. Ordering switch to replace left door switch. ; ordrng 1 W11396033 (Rocker switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78681
David S
Job Details: 06/16/2022
"Arrived on site for ice maker slowly producing ice. I inspected the unit and work area. I found the ice maker cycling. I found a good frost pattern on the evaporator. I found the freezer temp set to night, I changed the temp setting to be colder. I spoke to the customer about how the ice maker works with the temp control. The unit is working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS00
Near Georgetown, TX 78633
Lou
Job Details: 06/16/2022
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I found the bin with several cubes inside. Tested temps in the FC=9 degrees. Using my jumper wire, I tested the ice maker and it began to harvest, but stopped midway through the harvest. I cycled power to the unit and checked the ice maker and it continued to fail. I advised the customer of my findings and am ordering the ice maker and office to schedule return service. No water leaks observed during service.; ordrng 1 W11397192 (Ice maker) and 1 W11225845 (Valve) and 1 W11246413 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78681
David S
Job Details: 06/16/2022
Arrived on site for freezer icemaker not producing ice. I inspected the unit and work area. I found the freezer ice maker harness had become de-pinned. I fixed the harness and cycled the ice maker. I found it working as designed. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Spicewood, TX 78669
Luis
Job Details: 06/16/2022
"Arrived on site. Per customer water will fill ice bin and have to remove water in ice compartment diagnosed a defective external drain pump will order new drain pump ; ordrng 1 W10825875 (External drain pump), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78721
Kimo
Job Details: 06/16/2022
Arrived onsite for refrigerator with dented door. Upon inspection I found that the right rc door was dented. I installed new door and adjusted door and chassis as best I could and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Georgetown, TX 78633
Gerry C
Job Details: 06/16/2022
"Arrived to instal previously diagnosed and ordered part. I found the harness was incorrectly packed and the will require reordering. When the W11356970 part arrives, tech GC to inspect prior to rescheduling. ; ordrng 1 W11132989 (Harness, Door Latch) and 1 W11356970 (Harness Interlock)"
We serviced a
WHIRLPOOL OVEN
Model KEBS177SSS04
Near Austin, TX 78750
Matthew
Job Details: 06/16/2022
"Arrived onsite for oven with runaway temperatures. Upon arrival inspected unit. Found sensor at far end of acceptable range. Also found visibly failed control board, burned board. Recommended replacing sensor and main board. Replaced board and sensor. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Leander, TX 78641
Vincent
Job Details: 06/16/2022
"Arrived on site for dishwasher not powering up, inspected unit and work area. Tested voltage at the junction box and has 120v, also tested voltage at the control and there was 120v. Removed UI control and found corrosion on the board. Will have to order UI board to fix the issue. No leaks observed during service. ; ordrng 1 W11368911 (UI CONTROL)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
Matthew
Job Details: 06/16/2022
Arrived onsite for multiple lights out in freezer and fridge compartment. Unit covered under S-code S8463 Replaced all 12 led modules. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Round Rock, TX 78681
David S
Job Details: 06/16/2022
Arrived on site for fridge not producing ice. I inspected the unit and work area. I found the ice maker stuck in a twist position. I removed the ice maker and found the fill tube heater clear and intact. I am ordering the ice maker to complete the repair. The office will reschedule; O-emld tckt