"Arrived onsite for a dryer model MED5630HC2 that is not drying clothes. Inspected unit and work area. The custo,er stated that the dryer heats and tumbles. They have checked the vent hose off the back, and it's clear, but it still won't dry. I checked the vent outside and found a massive clog on the vent cover. See photos. I cleared the debris in the vent cover and tested the unit. I found the machine tumbling and heating as designed with adequate airflow coming out of the vent outside. I did advise the customer to keep an eye on the vent cover due to that being a reoccurring thing they may need to check from time to time. Call complete. No parts were installed."

Arrived on site to install previously diagnosed parts on a microwave model WMH31017HS11. Inspected unit and work area. I disassembled the unit and found the diode blown but found the capacitor within range. I replaced the diode and tested the unit 4 times with water in a coffee cup. I found the machine working and operating as designed with no abnormal sounds present. I called Whirlpool safety team and spoke to Kristina SR# 21334629. Call complete.

"Arrived to 2242 for no ice. Ran icemaker test icemaker will run then stop,removed icemaker found no issues,removed evaporator cover found neutral wire pin not fully seated in harness seated pin to harness reassembled unit ran harvest test passed icemaker filled with water no leaks."

"Arrived on site for washer not completing cycles properly and filling at end of cycle. On arrival i found no error codes or failures in diagnostic. I did find the hub drive completely worn down due to a bad retainer and causing unit to getboff balance, making loud grinding noise. Reported findings to techline Case #21404603. Im ordering the wpw10482836 latch, w11385424 retainer, w10528947 hub, w11205048 valve, & w11502823 control. Rescheduled customer for 11.5.25; ordrng 1 wpw10482836 (Latch) and 1 w11385424 (Retainer) and 1 w10528947 (Hub)"

"Arrived on site with ice container, broken in the refrigerator. On arrival confirmed issue and found w 11347840 bucket, broken and replaced it and found unit working as designed. Call complete"

Electric dryer model WED5050LW1 verified. Customer reported no heat. Checked voltage at outlet; it was good. Removed back panel and checked high limit thermostat and thermal fuse; both tested good. Checked heating element and found it open. Removed and replaced heating element part number 279838. Ran dryer; it heated properly. Set to time dry for 30 minutes. Advised customer to run dryer for 30 minutes to burn off any residue. Unit is working as intended.

WRS315SDHM08. Verified that the heater connection was properly seated. Moved wire harness above evaporator and secured it to keep it away from any ice buildup or moisture. Forced defrost on refrigerator; heater came on and went into defrost cycle. Heater got hot and started to melt the frost that had built up on the evaporator. Refrigerator is working as intended. No leaks at time of service.

"WFGS5030RZ0 gas range. Customer played video of oven making loud buzzing/grinding noise, possibly convection fan hitting cover. Ran convection bake to duplicate issue. Removed fan cover and pushed out center portion to clear fan, then ran convection fanno longer made the noise. Customer stated oven would sometimes start clicking randomly by itself, like trying to start. Ran oven multiple times; it ignited sometimes and tried to light other times but would not light at all. Ordering DSI board, bake harness, and will use oven igniter on return visit. No, gas leaks detected at time of service.; ordrng 1 W10898291 (Dsi board) and 1 W11707251 (Harness)"

"Inspected electric dryer model WED4616FW0 for no-heat complaint. Removed back panel and found open heating element. Replaced heating element 279838. Also cleared lint and debris from vent hose. Tested unit; dryer now functions properly with good airflow and heats correctly. Advised customer to contact maintenance for a rigid flexible vent hose (about three feet needed instead of current eight-foot flexible hose, which collapses and blocks airflow when dryer pushes back). Unit working functioning normally at this time."

Arrived on site for a oven JJW2830LL00 with display issues. Found the display was missing parts of the timer. Unit is heating and the fans are working. I replaced the console w11598133 and cycled it 2 times. Tested both ovens. Unit is operating as designed.

Arrived on site for a dryer WED6720RR0 leaking on steam cycle. I tested the dryer and watched the valve but couldnt replicate the leak i replaced the valve w11216837 and let it run another 20 minutes. I found the leak coming from the door due to a bad gasket. I'm ordering a W11321075 inner door for the return visit. Office will need to reschedule. Advised customer not to use the steam option. ; ordrng 1 W11321075 (Inner door)

Arrived on site for a microwave WMH78019HZ05 not working. Found unit is sparking at the wave guide cover. I removed it and found no visible damage behind it. I heated a glass of water and it's not sparking. Called safety to report. Sr 21364962 the repair isnt covered. The customer declined the repair also.

Arrived on site to install ordered parts on a refrigerator WRT148FZDM07. I installed the door lw10638684 and nameplate w11178521 and took a picture. Unit is operating as designed. No leaks detected while on site.

Arrived on site for a dishwasher JDPSS246LL1 not working. Found the console not getting power except when the door was fully open. I checked the power cord and found a loose connection. I fixed the issue and now the unit is operating as designed. No leaks detected while on site.

Arrived on site to inspect washer model MVW6200KW3 not starting a cycle and going immediately from sense to done. Upon further inspection I placed the unit into diagnostics and observed no error codes. I ran an automatic test and found that the motor would not run and only make a humming sound. I gained access to the capacitor and motor and found that the capacitor was reading out of spec. I replaced the capacitor and reassembled and tested the machine and it is now operating as designed. W11025157. No water leaks observed during service.

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site to inspect refrigerator frosting on the vent. Upon further inspection I checked temperatures and measured 37 RC and 0FC. I removed the UI assembly and removed the cover and found that half of the insulation was frozen with ice and couldnt removed without possible damage. I verified at least one fan operation but it could not be determined if the second fan was operating. The problem with frosting was probably caused by a crack in the insulation foam. I am ordering the insulation. No water leaks observed during service. Office to schedule return service. W11712700; ordrng 1 W11712700 (Insulation)

Arrived on site for unit leaking water from valve to ice maker. Inspected unit found kink in line at bottom causing a slow leak line. Will need to replace icemaker line ordering parr; ordrng 1 W11700559 (Kit)

"Arrived on site to inspect dishwasher model WDF331PAHS1 not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor however the motor was not running due to becoming seized. I replaced the motor and sump assembly. I reassembled and tested the dishwasher and the dishwasher is now operating as designed. No water leaks observed during service. W11025157. No one on site to sign"

Arrived on site for fridge not cooling. Inspected unit found unit is cooling both sections. Confirmed eva motor working as well too. Temperatures are normal in both compartments. Customer did state that one time.It sounded like it took over two hours for compressor to kick on.So he unplugged unit and plugged it back in and unit started working. Cannot find any issues with unit at this time. Customer will monitor job complete

"Arrived on site for customer complaint of freezer drawer not closing properly. I tested unit, unitnteated good. Took video, and sent it to management unit is working properly."

Arrived onsite JJW2830LL01 and replaced broil elements W11598122 per previous technical recommendation. Tested on broil and drying first 5 minutes the breaker tripped and would not reset without tripping on its own without load. This is a positive indication of breaker failure. Technician recommendation to use 40amp compatible standard breaker as the AFCI smart breaker is responsible for nuisance tripping. Advised homeowner on findings and status. Recommended following up with builder to have breaker corrected.

"Arrived on site for no ice,freezing in fresh food and light issues. Tested light switch multiple times in both sections no issues,customer stated both doors open no lights would power on,found a defective icemaker and control box,replaced the control box and icemaker ran harvest test passed icemaker filled with water,tested controls passed. W11700250,w11546609"

"Arrived on site to test unit WRX735SDHZ00 for noise and no ice production. Upon arrival customer stated unit constantly flashes a PO message even after cycling power and that frost builds up on the freezer back panel accompanied by a loud noise. Inspected unit and found the evaporator coil encased in ice, indicating a defrost circuit failure. Due to the constant PO message, recommend replacing both the main control and user interface. For the defrost issue, recommend replacing the evaporator harness and heater assembly. Ordering parts, no parts installed, rescheduled for 10/31 AM.; ordrng 1 W11334745 (Evap harness)"

"Arrived on site to diagnose a microwave with the interior light not working and a customer concern about the door gasket having a flat area. Inspected the unit and verified the interior light was not turning on during operation. Removed and replaced the interior microwave light bulb. Tested the unit, and the light now functions properly. Contacted the manufacturers tech line regarding the door gasket concern. Tech line confirmed that the door gaskets flat area is a normal design feature and that the unit is operating as intended. Tested all functions, and the microwave is heating properly. Unit is working as designed. Job complete. Case#21381108"

"Arrived on site to test unit WTW4816FW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site (Unit 13104) to test unit WFW560CHW4 for no power. Upon arrival customer stated unit stopped responding mid-cycle and has not powered back on since.Verified proper incoming voltage. Gained access to main control and found no diagnostic LED activity, indicating low-voltage failure within the control board. Verified power at the control input harness, proper voltage was present but no DC output to the user interface confirming control board failure. Replaced main control (W11549931) and reassembled unit. Applied power and verified console illumination and full functionality restored. Entered service diagnostics and ran a complete automatic test cycle. Observed unit fill, tumble, drain, and spin with all components operating properly and no stored error codes present after completion. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site to diagnose an oven not heating correctly. Customer stated that the unit should still be under warranty and, if not, that the control board itself should be covered under warranty. Searched for warranty coverage through available systems but was unable to locate any active warranty for the unit. Customer declined to proceed with any diagnostic or repair services at this time. Customer stated they would contact KitchenAid directly regarding warranty coverage. No services performed. No payment collected. Job complete."

This is a stacked unit. Will need autho for 2 men and a c.c on file. No one on site. Front desk said this is an owner tenant situation. ; O-emld tckt

Arrived on site for refrigerator WRT311FZDW06 making noises. Customer pointed out the noise upon arrival. Explained to customer that the noise is coming from the evaporator fan and is normal operation. Explained to customer what it does and showed parts breakdown on ServiceMatters. Unit is functioning properly and as designed. No leaks present at this time. Job completed

"Arrived on site to replace multiple components on the dishwasher, including the lower spray arm, upper spray arm, heating element, and filter. Pulled the unit out from the cabinet to gain access to the rear connections for the heating element. Removed and replaced the heating element, lower spray arm, upper spray arm, and filter assembly. Reinstalled the unit and secured it properly in place. Ran a full test cycle to verify proper operation. Confirmed the unit is heating correctly, spray arms are rotating as designed, and there are no water leaks present at this time. Unit is operating as designed. Job complete."

"Arrived on site for washer WTW4816FW3 with issue SOAK cycle does not operate . Upon arrival , ran diagnostics and get error code F2-E3 switch mismatch . Test ran automatic test cycle and operated correctly. Ran a SOAK cycle and never fills and goes to drain and spin. I test all cycles and found drain and spin and soak are swapped. Need to order control. Ordering control. Office to reschedule ; ordrng 1 W11603810 (Control)"

Arrived on WTW4855HW3 for drain pump running. I confirmed a F3E1 pressure sensor failure is present and per service pointer S153EB I replaced the W11607637 Control. Unit is now operating as designed and no leaks are present during time of service. Call complete.

"Arrived on site (Unit 1330) to inspect unit for dent. Upon inspection identified dent and documented in SD. Per One Stop program, replaced RC door (LW10912075) and installed nameplate (W11223753). Verified alignment and seal, unit now appears as designed. POC approved repair. No leaks detected, job complete."

"Arrived on site to test unit MVW6230HW0 for stopping mid cycle. Upon arrival customer stated she thought the cycle was complete but when attempting to open the lid she found it locked and controls were unresponsive again. Verified issue, found console unresponsive and lid locked. Inspected control and found no diagnostic LED flashing but outlet has proper voltage. Inspected underside components, drain pump reading 19.6 ohms. Found screw holes stripped at the capacitor and pulley shield. Capacitor was strapped to the pulley shield allowing contact with the belt and pulley. Determined unit will require multiple major components to resolve all issues. Will need to replace gearcase, splutch, belt, actuator, capacitor, harness and control. Ordering parts, no parts installed, rescheduled for 10/31. Customer is aware appointment may be rescheduled if parts dont arrive in time. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11550891 (Agitator)"

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error. Checked pressure hose and dome . Both checked normal. Replaced control W11607637. Ran calibration and li mited test wash . Didn't have water connections in garage . No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete

Arrived on site for a oven JJW2830IL01 getting a miswire error. I verified the error and checked the power. Unit is getting proper power. I replaced the console w11449303 and cycled the power 2 times. Heated it to 350 degrees. Unit is operating as designed.

"WDF341PAPM2. Customer stated that the dishwasher would not dry dishes. Ran diagnostics and found F7E1 fault code, which is a no heat fault code. Ohmed out heater, and it had 20.4 k ohms, which is well within specs. Removed and replaced control board w11683652. Tested unit; unit fills, washes, heat comes on, and drains properly. Advised customer that they need to use a rinse aid for optimal drying performance, and to also use the sanitized wash and heated dry. Unit is working as intended. No leaks at time of service."

"Arrived onsite for KVUC606KSS0 and found unit operating with LED shimmer on low light setting. From experience with this product explained that the cause of the shimmer was the limiter technology interacting with the LED lighting. Advised that to eliminate the low light shimmer, Non LED light bulbs would need to be used. No parts. All other features test to be in good order."

Arrived on site to apartment 416 for refrigerator WRF535SWHZ12 with issue of not cooling. Upon arrival found frost in freezer. The unit is not leveled and leaning forward. I leveled unit. Inspected all gaskets and are good. The maintenance will complete thawing unit out. Unit is operating as designed. Job complete

"Arrived on MVW4505MW2 for washer leaving clothes dry. I found no errors present. Tested valves and tested a diagnostic cycle. Valves flow good and unit completed cycle as designed. Customer stated it's with more bulky items. I explained to customer that due to the unit being ,more energy efficient the unit doesn't fill up like the older units did. I explained to the customer the best way to use for jeans or bulky items is to use max fill and bulky or heavy cycles. Customer understands and will start using the recommendations. Unit operates as designed. No leaks. Call complete."

"Areived onsite for MVW6500MBK0, continually sensing and never washing. Found unconventional install including missing stanpipe, resulting in a drain hose with no hi loop causing all incoming water during the fill to run straight out. See pic. Advised customer on proper install which will correct the water drain issue. No parts. No leaks detected at time of service."

Arrived on site for a dishwasher WDF332PAMS0 not getting water. Found the actual complaint is that the valve isn't shutting off. I replaced the valve w11684258 and tested it. No leaks but the upper sprayarm isn't spinning. I replaced the pump w11613570 but the arm still isn't spinning. Found sediment build up in the hose coming from the sink. Cleaned it out and now it's operating as designed. Advised customer that if this happens again he should have his water softener serviced. No leaks detected while on site

"Arrived on site to apartment 507 for dishwasher WDT730HAMZ1 with issue of stays on and does not power off. Upon arrival , ran diagnostics and get error code F2-E1 stuck key. Need to replace control. Replaced control W11683480. Test unit and is operating as designed. Job complete"

"Arrived on site for washer off balanced . Ran diagnostics, washer making unusual noises during spin cycle . No signs of oil underneath. Ordering gearcase . Return set 10/30. No water leaks detected at time of service. ; ordrng 1 W11449840 (Gearcase) and 1 W11510461 (Wash plate)"

"Arrived on site for a gas range model KFDC558JSS03 that has multiple burners giving off yellow flames. Inspected unit and work area. The customer advised that the front left and front right seem to have issues but wanted all checked in case. I tested all burners and confirmed that the front. Outer burners were the two that didn't burn properly. I checked the orifices and found the bigger orphus on the outside simmer orfice holders. I removed the orifices from the front left and the front right burners and found they had been swapped, causing the issue. I reseeded the orifices back onto their proper positions and tested all burners. They all began to work and operate as designed. Call complete. No gas leaks were detected during service."

"LAT9300AAW Arrived on site for a washer not draining. On arrival, the client stated it drains but intermittently. I tested, and it's does drain but then stops. It also it starts draining when opening the lid and closing it. I replaced the lid switch tested it worked for a little while, then stopped draining. I called my Lead he suggested inspecting the drain pump and cleaning it out. Also, replacing the belts, I did all of the above still having issues. I ordered the pressure switch and micro switch. Returning parts just in case needed. I rescheduled client for 10/31/25 that's when he will be available. Also, the client would like me to come back no water leaks visible from main water supply. ; ordrng 1 WP207360 (Pressure switch) and 1 WP207166 (Switch)"

Arrived on site for a dishwasher model WDP540HAMB4 that is not cleaning dishes. Inspected unit and work area. The customer advised that he has been dealing with the same issue for 4 months and that they've had two other companies come out to try to resolve this issue. He stated that the unit would fill with water but would not recirculate the water. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I tested the unit and confirmed that the wash motor would not recirculate the water. I replaced the wash motor W11613479 and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

"WTW4816FW3 Arrived on site for a washer stuck draining. On arrival, I verified long drain defective control board. Washer falls under the service pointer to replace the control board. I replaced part,calibrated then tested the product is working as its designed."

"WFES3030RS0 Arrived on site for a range, tripping the breaker again. On arrival , I verified that the range is tripping the breaker. I removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I took amp draw only oven on it was 14.67 with all burners on high and oven on it was 39.80. I rewired the ground wire back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct . The product is working as its designed no parts used . I recommend client to contact the gfci breaker company for information on correct gfci breaker for the range. Also recommend contacting the home builder so they can replace the gfci breaker. I let the client know to leave the oven on for one hour. I'm calling whirlpool safety to notify my findings. Case#21352059"

"Arrived on site for a dryer WED5620HW2 not heating. I verified the voltage at the terminal block and at the control . The thermal fuse, element etc all tested good. I replaced the control w11733951 but still no heat. Im ordering a W11364931 motor, WP697772 wheel and W11310055 harness for the return visit. ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Wheel) and 1 W11310055 (Harness)"

"Arrived on site to inspect unit model MVW7232HC2 for reported performance and noise issues. Customer stated that during certain cycles the washer begins agitation without water, while on other cycles it operates normally. Tested the unit and found the customer was unfamiliar with the Extra Power option, which is designed for use with high-concentration detergent. When activated, this feature initiates a short detergent-soak phase with minimal water before completing a full fill once the soak cycle concludes. Explained to the customer that if this function is not desired, the Extra Power button should remain deactivated. Customer also reported intermittent noise concerns. Ran multiple diagnostic and manual test cycles but was unable to reproduce any abnormal sounds. Inspected underneath the unit and found no signs of gearcase or mechanical failure; however, noted a slightly loose rotor that could have contributed to the described noise. Rotor was tightened securely. Advised the customer to monitor operation and record any recurring noise for further evaluation if necessary. Verified unit functions and fills properly. No leaks detected. Unit operating as designed. Job complete, no parts replaced."

"Arrived on site for refrigerator not making ice. On arrival I was able to confirm that the unit is cooling as designed. An ice maker is working properly, but the unit is not hooked up to any water source. instructed office they would need to hook Unit up to a water source and unit should work as designed. Call complete not able to sign"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11608056"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off,inspected pressure hose and found no issues,replaced control and tested unit is now running as designed no leaks detected job complete installed W11607637"

"WFW5605MW0 Arrived on site for a washer with error code f7e1 On arrival, the client stated they were going to buy a new washer and didn't need any services. No work done."

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off,inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11603810"

"Arrived on site to test unit for no ice production, tested unit found ice maker is now stuck mid cycle, tried resetting but ice maker is not responding, replaced ice maker and tested unit is now running as designed no leaks detected job complete installed W11700250"

"Arrived on site to look at model WRS555SIHZ06 for customer complaint of filter not coming out. I found issue with the filter housing. I replaced filter housing, unit tested good. Part used w11162042"

"Arrived on site. Per customer temp staying around 25at time of visit compressor not running,removed evaporator cover compressor powered on frost forming,waited evaporator turned white indicating refrigerant in the system, pierced process side of compressor pressure reading around 0 and small amount of refrigerant advised customer to monitor unit if issue continues recommending compressor,evaporator and heater replacement, evaporator and heater recommended due to heater being warped and touching evaporator."

"Arrived on site for follow-up on sealed system repair for refrigerator WRS571CIHZ04 that was losing cool. On arrival, temps had passed 60? in the RC. Tapped the system and found no pressure present. Cut and disconnected all lines from the compressor and removed the dryer. Confirmed no pressure anywhere. Installed new dryer WPW10143759 and ran 100 psi nitrogen. Once nitrogen was started, oil/water/refrigerant blasted out of the suction line and some from the condenser line. Took video and sent video and pictures of the excessive oil contamination to tech line. Tech line SR# 21384115. Tech line sent unit for product review due to excessive contamination. No other repairs recommended. Advised customer they should hear from Whirlpool in 2-3 days with additional instructions. NO WATER LEAKS OBSERVED DURING SERVICE."

"Arrived on site to test unit for not filling with water and drain pump activating randomly, control has been replaced but per customer unit is still unusable, inspected pressure hose and found no air flow through it, exposed entire pressure hose and found is pinched between bulkhead and cabinet, pulled hose out, no cracks or hole where detected, molded hose back to form and tested, unit is now running as designed, if this issue persists then entire pressure hose will need to be replaced, at this time unit is running as designed no leaks detected job complete no parts installed"

"Arrived on site with parts ordered. Replaced gearcase , splutch, belt, and actuator with assistance of helper. Recalibrated and verified operation. Call complete."

"Arrived on site to look at model WTW5057LW1 for customer complaint of unit getting stuck in spin cycle and a popping noise. I ran diagnostic test cycle. Water valves, drain, and lid lock tested good. When unit went into agitation, unit did not agitate. Found issue with capacitor, lower harness, and control. I replaced capacitor, control, and lower harness and tested again. Unit tested good. Parts used w11742939, w11643701, and w11742939"

"Arrived on site to look at model NTW4516FW4 for customer complaint of unit not finishing cycles all the time. Ran full diagnostic test cycle, unit passed all tests, found drain line was not properly installed, adjusted drain line, unit tested good. Contacted techline, case #21383448"

"Arrived on site to look at model NTW4516FW4 for customer complaint of unit not completing cycles and running drain pump. I found issue with control, I replaced control, unit tested good. Part used w11603811"

Arrived on site to install previously diagnosed and ordered part. I installed the middle spark module. I reassembled and tested the unit and it is now operating as designed. No gas leaks observed during service. W11601369

"Arrived on site to look at model WTW4855HW3 for customer complaint of drain pump running constantly. Found issue with the control. I replaced control under S153EB, unit tested good. Part used w11607637"

"Arrived on site to test unit WTW4957PW0 for not rinsing. Upon arrival customer stated unit does not rinse clothes properly.Entered service mode and found F8E1 (long fill) error code stored. Ran a test cycle and observed cold side engage with minimal water entering the tub. Inspected valve and found cold side obstructed with sand and debris. Replaced valve (W11641117) and ran a test cycle, full water flow restored. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

Arrived on site for washer not washing. Ran diagnostics found stored error f4 e3 and f7 e1 wash motor failure and no heat. Unit will need new sump and motor assembly. Replaced sump and motor assembly and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site for filter cover, not closing. The right side panel clip was broken. Tighted screws for cover. Installed new clip. Verified operation. Call complete. W10854245"

"Arrived to 410 for RC door dent. Upon arrival, confirmed dent and took photos. Proceeded to replace W11223753 nameplate and LW10912313 RC door. Took after photos. Unit is functioning as designed. No water leaks detected at this time. Tenant not home. No one available to sign"

"Arrived onsite for KRMF536RPS01 that was not level and had an issue with the left door not closing well. Used shim 4387828A to improve cabinet and leveled unit front feet for optimal performance. Unit is now operating as designed. Advised customer on repair. No leaks observed at time of service. ; ordrng 1 4387828A (Shim WP REPLENISH), used 1 4387828A (Shim) from stock"

"Arrived on site for a microwave model WMH53520CW4 that is not starting cycles and is telling the customer to close the door. Inspected unit and work area. I tested the unit and confirmed the customer's complaint. I tested all switches and found all switches were making and braking. That sound, one of the rocker arms, had been pushed all the way back, causing the issue. I fixed the rocker arm into the proper position and tested the unit again. I tested the unit and found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site to inspect washer continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control per S153EB and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11608056"

"Arrived onsite to install previously diagnosed parts on an ice machine model KUIX505ESS2. Inspected unit and work area. I replaced the evaporator WPW10218037, compressor W11735041, drier WPW10143579, and access valve W11506635 and charged the unit up with 250 psi of nitrogen. I found pressures held for 15 minutes. I vacuumed down the unit to -30 psi and found pressures hold again for another 10 minutes. I charged the unit up with 5.75 oz of R134A refrigerant and plugged the machine in. I found the unit to begin working and operating as designed with no water leaks present during service. Call complete."

"Arrived on site to replace previously diagnosed part. Upon arrival replaced control (W11603810) and applied power to the unit, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to install previously diagnosed and ordered parts. I replaced the switch harness and four screws. I reassembled and tested the unit and it is now operating as designed. WPW10373929 W10300393. No gas leaks observed during service.

"Arrived on site to inspect washer not operating properly upon further inspection, I placed the machine into diagnostics and observed error code F0E9. I gained access to the underside of the machine and found that the rotor screw was slightly loose from vibration. I tightened the rotor screw and ran a test cycle. I found that the washer was sitting uneven and did not have the weight evenly distributed on all four legs and found that one leg was sitting at an angle. I adjusted and leveled the leveling legs and ran a spin test and the washer is operating as designed. The customer informed me that he is not satisfied with the wash performance of the washer. I explained the different setting and loading a detergent usage. I referred the customer to whirlpool customer service if he has further concerns. No water leaks observed during service."

"Arrived on site for washer not completing cycles. Entered diagnostics and found f5e1, f5e3. Confirmed door latch has failed. Replaced door latch. Board just started humming. Entered diagnostics and Now getting a f1e1 code. Will need new control. Office will call to schedule. ; saved tckt"

Arrived on site for fridge not cooling properly . Found frost building up on evap right at fresh food air vents . Found left hand top of fresh food door still has air gap. Removed doors and adjusted hinges and swapped hinge washers . Door is now sealing properly . No water leaks detected at time of service. Prior 90 days .

Arrived on site for washer time stuck on 1hr 50 min . Ran diagnostics for 0-2 error code . Blew thru pressure hose . Found unit is not getting hot water . Valve is shut off due to hose leaking . Unit passed all test except hot valve test . Recommended replacing both supply hoses and running a clean cycle . Also advised removing Teflon tape on supply lines . No water leaks detected at time of service. Job complete

Arrived on site for dishwasher repair. Customer says he has extended warranty. Advised him to call warranty company back as this call is dispatched as a collect call. Explained our prices. Customer call warranty to not pay for repair. Call complete

"Arrived to unit 6312 for no power to the unit. Upon arrival, power was present to the unit. Tested all cooktop burners and cycles as normal. Tenant not home to gather info. Proceeded to perform S941EF special project. Waited 30 minutes and unit did not trip. Unit is on a GFCI breaker. Advised maintenance of unit trips, they will need to replace with new breaker. Maintenance agreed. Unit is functioning as designed. No parts needed"

"Arrived to 2101 for unit leaking water. Upon arrival, found supply line connecting to inlet valve was crooked and not installed properly. Proceeded to replace W11684258 valve. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time"

WFES3330RS0: Verified left rear burner not working. Removed and replaced infinite switch w10911303 and left rear burner w11171119. Tested all burners; all working properly as intended. New home. No one available to sign ticket

"Arrived on site for unit making noise when agitating. Upon arrival, ran diagnostics and passed with no issues. Inspected cam assembly and other mechanical components and found no faults. Removed dispenser drawer and made sure there were no clogs. Explained to customer the noise from agitator is within specs and there are no issues with the unit. Customer agreed. Unit is functioning as designed. No parts needed"

"Gas cooking appliance model WEG745H0LZ5: Removed and replaced right rear igniter w11661897. Tested burner and it lights. Checked all burners on cooktop, and all light properly. Unit is working as intended. No leaks detected at time of service. Range was in a new home and unoccupied, nobody to sign."

Arrived on site for frost building up in fz section . Found door rails are not closing properly and causing air gap on left side of fz door . Ordering door rails . Return set 10/31 . Nomwater leaks detected at time of service. ; ordrng 1 W11658402 (Rails fz door)

"Arrived on site for unit not starting. Upon arrival, started unit but found unit not dispensing water or spinning. Inspected underneath and found rotor complete seized. Heavy gearcase oil present. Ordering W11409746 lower harness, W10902814 washplate, W10909670 spanner nut, W11393685 gearcase, W10915700 stator, W10915701 rotor and W11027980 screw (8). Requesting 2 hours due to heavy gearcase oil leak. No water leaks detected at this time. No parts replaced. Office to reschedule ; ordrng 1 W10902814 (Washplate) and 1 W10909670 (Spanner nut) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 8 W11027980 (Screw)s and 1 W11409746 (Lower harness)"

"Verified electric dryer model WED5620HW2. No power to dryer; checked outlet and found no voltage. Inspected circuit breaker panel; breaker was tripped. Reset breaker and confirmed proper 220 volts at dryer. Powered on unit, but no heat. Tested thermal fuse continuitygood. Tested heateropen. Ordering heater element wp3387747 and high limit thermostat 280148. Advised customer that dryer vent is restricted with excessive lint buildup inside; recommended professional cleaning to prevent ongoing issues.; ordrng 1 280148 (High limitb) and 1 WP3387747 (Heater)"

"Arrived on site to inspect dryer not heating. Verified proper voltage supply at the terminal block voltage tested good. Accessed the rear panel and tested all heating components. Found the thermal fuse open, causing the heating circuit not to engage. Replaced the thermal fuse with a new one. Reassembled unit and tested operation. Verified that the heating element is now activating properly and unit is cycling heat as designed. Unit is operating as normal. Job complete."

"Arrived on site to look at model WMH31017HS10 for customer complaint of unit tripping the breaker. Unit well within amp draw range when on 100% power, I took pictures, tested unit several times, instructed customer to have breaker replaced."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I evacuated the system and cleared it with nitrogen. I removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system down to -30/0 psi. I checked my welds with liquid leak detector, and all are sealed. I installed 4.9oz of R134a refrigerant and allowed the unit to equalize. Plugged the unit in and tested and checked all welds again and checked the evaporator with liquid leak detector, and found no leaks. My running pressures were 0/150psi. Unit is cooling and producing a good frost pattern. Unit will need to cool for at least 24 hours before placing food items inside and then another 72 hours before the ice bin is full. Unit is operating as designed, and no water leaks observed during service, job completed. There was no one on site to sign for receipt. W10233960, WPW10143759, W11506635"

Arrived on site to look at model KSSS48QDX05 for customer complaint of unit defrosting and re freezing things. Found issue with the defrost timer and thermostat. I replaced defrost timer and thermostat. Unitntested good. Parts used wp2183400 and wp1113466

Arrived onsite for previously diagnosed parts. I installed the new thermistor and advised customer to monitor. Call complete. No leaks. Installed W11724692 THERMISTOR.

"Arrived on site to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly. Found issue with the control board. I replaced control under S153EB, unit tested good. Part used w11607637"

"WDT730HAMZ1 Arrived on site for a dishwasher turning on by itself. On arrival , the client stated that the dishwasher response time was off. I tried running diagnostic, but there was no response. I replaced the control board then tested product is working as its designed no water leaks visible from main water supply. Case# 21340293 I called Whirlpool Safety and notified my findings"