Service History 51

We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS4
Near Andice, TX 78628
Tommy
Job Details: 07/20/2021
Arrived onsite for previously diagnosed parts. Upon replaced unit panel clip and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model JJW9830DDS
Near Spicewood, TX 78669
Brandon
Job Details: 07/20/2021
"Arrived on site for customer complaint of lower oven not coming on, found failed door latch in diagnostic mode.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Buchanan Dam, TX 78609
Cliff
Job Details: 07/20/2021
Arrived on site to diagnose a washer with no sound from control. Removed speaker from ui and reset connections. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Temple, TX 76502
Tyler
Job Details: 07/20/2021
Arrived on site for range needing previously diagnosed front right infinite switch. After installing needed part I reassembled and tested range. Found full functionality plus no indication lights were on indicating a problem. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL18IGX00
Near Austin, TX 78738
Luis
Job Details: 07/20/2021
Arrived on site for no ice. Adjusted icemaker housing to allow bail arm to move freely and allow icemaker to operator correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near New Berlin, TX 78155
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for leaking water, upon inspection found the unit was leaking from middle of gasket, realigned door and instructed customer to watch for door heater problems. All functions worked normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Cedar Park, TX 78613
Justin
Job Details: 07/20/2021
"Arrived on site for a washing machine with an F7E1 error code. Upon arrival the customer stated the unit had a very loud pop noise and then their entire laundry room filled with smoke. They also found debris and ash inside of the unit itself. They showed me a picture of the error code F7E1 which is for Tachometer missing. I checked voltage at the wall and found it good. The customer said they never had the breaker pop either. I gained access to the bottom of the unit and found it looking perfect. I then gained access to the control and found the control itself looking like it blew up in the middle and caught a small fire in the console area. I found the valve harness, latch harness, and lower harness all burnt. The console was also very burnt on the back as well. I called techline and spoke to Joel and received SR# 771294691. He recommended to ohm out each individual component, replace all of the harnesses, replace the control, replace the console, and any component that ohmd out bad. The drain pump read 1.5 ohms, which is way out of range (it should be 18-22 ohms). The capacitor read open as well, which is incorrect. Everything else checked good. I am ordering the lower and all different upper harnesses, lid lock, cap, drain pump, control, and UI to install. We will also install and bring back the actuator due to the tach error code. Office to reschedule. ; ordrng 1 W11394572 (Latch) and 1 W11130934 (Valve Harness) and 1 W11551294 (Power Cord Harness) and 1 W11413339 (Console) and 1 W11112920 (UI) and 1 W11405458 (Lower Harness) and 1 W11399437 (Drain Pump) and 1 W11162560 (Capacitor) and 1 W11543998 (Control)"
We serviced a
WHIRLPOOL DRYER
Model CGD9050AW1
Near Lampasas, TX 76550
Justin
Job Details: 07/20/2021
Arrived on site for a dryer not heating. I access the coin slot and bypassed the coin start. I ran the unit for 30 minutes monitoring the heat fluctuations at the vent. The unit was cycling well with the vent on and off. The temps ranged from 110?F to 190?F. I found the unit at the time of service running as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Georgetown, TX 78633
Lou
Job Details: 07/20/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F7E4. Cleared the codes and continued with testing. The unit failed to complete diagnostics. I tilted the unit back and found gearcase oil on the rotor, harness shield, all four panels and on the floor. When I canceled the testing, I found water had leaked out on the floor. I raised the top panel and found water droplets on the back corner of the right panel. I tested the cold valve in diagnostics and then drained the water and found a hole in the internal drain hose (photo). Reassembled the unit and found the leveling feet were not raised when unit was installed causing the rotor to sit on the floor during a heavy load. I advised the customer of my findings and am ordering the gearcase, slider, clutch, internal drain hose and main control (jic). Unit was left unplugged and water source turned off at the wall. Office to schedule return service due to the availability of parts.; ordrng 1 W11553446 (Internal drain hose) and 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11419171 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Justin
Job Details: 07/20/2021
"Arrived on site for a refrigerator with the door not sealing properly when closed. Upon arrival the customer stated that they felt the door did not have the same suction it used to have, and that the RC seemed to be less cool than it used to be. They also pointed out a small tear on the outside of the gasket. I found they have not had any frost build up in the unit. Upon further inspection I found the gasket tear to be non functional and no cause for concern (pic in SD). I checked temps and found the RC at 39?F, this being after the door was opened for a while. I found the right door having very little suction when opening and not automatically closing. I found the door sealing fine, but the gasket a little low on the top. I adjusted the door up and it improved. I informed the customer it could also be the closer, but I was not 100% certain, The door was now closing and sealing as designed. I had the customer confirm the door was as it was prior, and they agreed.
We serviced a
WHIRLPOOL RANGE
Model WFC130M0AB0
Near Jarrell, TX 76537
Lou
Job Details: 07/20/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the cooktop burner switches shorting out, I removed and replaced the all four switches and tested. Unit is operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Spicewood, TX 78669
Luis
Job Details: 07/20/2021
"Arrived on site for ice clumping. Found door gasket to ice vents misaligned,removed gasket reinstalled gasket and housing checked seal good,also advised customer to use ice more often and clean ice bin every 2 weeks SR#7731290907"
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Austin, TX 78746
Kevin
Job Details: 07/20/2021
"Arrived on site and inspected range and found left rear burner is sputtering, swapped orifices, burner base and head with the matching one in front of it and issue did not change. Put a large pot over flame to remove any possibility of a draft effect and this did not change issue. Attempted to adjust valve through stem and this didnt change issue. Spoke with techline and they recommended replacing valve. 7731296254 Sent video to SW and CSorder W10892370 and W10893052"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78747
Kevin
Job Details: 07/20/2021
"Arrived on site and disassembled washer and carried out repair from first visit, tub was not replaced.
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Kyle, TX 78640
Brandon
Job Details: 07/20/2021
"Arrived on site for customer complaint of lights not working, I replaced main control and all leds, unit still did not have lights working in RC. Spoke with CS, unit has internal wiring issue,
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS02
Near Austin, TX 78738
Luis
Job Details: 07/20/2021
Arrived on site for water leaking. Diagnosed water leaking from icemaker housing and paint chipping from housing,replaced icemaker assembly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Pflugerville, TX 78660
David
Job Details: 07/20/2021
"Arrived on site to diagnose refrigerator dripping water from dispenser area. Examined unit and found that water was building on the dispenser door exterior (room side). Checked door gasket and found no air gaps in the gasket, no ice buildup indicating an air leak. Talked with SW and checked dispenser heater. Found 11k ohms resistance, and 120v going to heater. Called tech line and talked with Bruce, SR7731286574. Heater is IN the door, and can not be replaced by itself. Foam shifting can move the heater further from the dispenser causing the door to sweat. Ordering new door and AUTHO to resolve.; ordrng 1 Autho (Autho) and 1 LW10913113 (Freezer Door - Stainless)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78736
Kevin
Job Details: 07/20/2021
"Arrived on site and inspected washer and found actuator arm is out of cam kit ring. Replaced actuator with truck stock and it is now able to complete an automatic test cycle. Also ran a calibration cycle and washer is operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/20/2021
"Arrived on site to install previously diagnosed part. Removed triton UI and installed new triton UI. Made no change to ice maker status. Customer now experiencing warm temps in the fridge. Freezer cooling at 3 degrees Fahrenheit and fridge is at 60 degrees Fahrenheit. Reached out to AE Tech support, they referred me to service pointer W11033419D. Ran test 128 and found version was 6.0.0 instead of 7.0.0. Will order a new control board and evaporator cover to complete the repair based on the S code S27311. Customer signed the defrost waiver. .; ordrng 1 W11333076 (Control) and 1 W11167902 (Evaporator cover)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Georgetown, TX 78633
Jonathan
Job Details: 07/20/2021
Arrived on site for dryer having long dry times. Inspected unit and work area. Performed air flow test with vent on and found restriction in air flow (red light). Removed vent and tested and found good air flow(green light). Found home venting clogged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Austin, TX 78730
Scott
Job Details: 07/20/2021
"Arrived on site for no ice . Ran diagnostics got e5 IM thrmistor error. Ran harvest and fill , all checked normal . Thermistor on IM homed out of range . Replaced ice maker . Ran harvest and fill all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Austin, TX 78751
Leonardo
Job Details: 07/20/2021
Arrived on site to install new stoppers. Installed stoppers test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWQ00
Near Pflugerville, TX 78660
Scott
Job Details: 07/20/2021
Arrived on site for filter stuck in housing . Found filter stuck . Unable to remove supply lines from housing . Will need both supply lines . No water leaks detected at time of service. Call to set return ; ordrng 1 2255012 (Line supply) and 1 W10274362 (Supply line)
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Austin, TX 78702
Jacob
Job Details: 07/20/2021
Arrived onsite to replace both controls. Replaced both control. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Kyle, TX 78640
Jacob
Job Details: 07/20/2021
Arrived onsite for unit not washing the dishes. Tested unit in automatic diagnostics and the sump and motor would not turn on. Unit will fill and drain. Ordered control just incase it may be needed. Office to reschedule ; ordrng 1 W10875442 (cntrl-elec) and 1 WPW10605057 (pump and motor assy)
We serviced a
GE OVEN
Model JGBS30DEK2WW
Near Austin, TX 78724
Leonardo
Job Details: 07/20/2021
Arrived on site to replace bake burner orifice to LP. Replaced orifice test unit and unit test good flame nice and blue no gas smell job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 07/20/2021
Arrived on site to test unit for oven turning itself on.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78747
Leonardo
Job Details: 07/20/2021
Arrived on site to test unit for unit not drying. Test unit and found heating element coming on as designed. Advised customer to use rinses aid to help unit dry. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Del Valle, TX 78617
Jacob
Job Details: 07/20/2021
Arrived onsite for to replace parts ordered by previous tech. Replaced harness. Tested the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Woodway, TX 76712
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for not heating without popping breaker, upon inspection found the unit grounded out 30 seconds into the bake cycle. Replaced control and bake element. All functions returned. Complete"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Georgetown, TX 78628
Jonathan
Job Details: 07/20/2021
"Arrived on site for washer making loud noise durning spin cycle. Inspected unit and work area. Performed diagnostics mode and tested unit in manual spin mode. Identified sound as failed bearing. Inspected gearcase and found major oil leak from gearcase. Will need to replace gearcase assembly to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42FKS00
Near Round Rock, TX 78664
David
Job Details: 07/20/2021
"Arrived on site to diagnose refrigerator that is not cooling refrigerator compartment. Found freezer is ultra cold and working fine. Found the RC had no airflow going to it. Evaporator fan is blowing. Removed evap cover and found that the return vent is completely iced over, and frozen all the way down, and drain is blocked and frozen as well. Removed ice and used some sticky pads to close gaps around air deflector. I advised the customer that if this does not hold, its likely due to the insulation breaking down. They also saw some condensation on the roof of the FC. Verified refrigerator is cooling again, but insulation may be breaking down.
We serviced a
GE DISHWASHER
Model GDF570SGF6BB
Near Round Rock, TX 78665
David
Job Details: 07/20/2021
"Arrived on site to diagnose dishwasher that was not draining. Ran unit and could hear pump buzzing and not moving. Removed pump and found a piece of a broken dish wedged into the impeller. I was able to remove the debris. Reattached drain pump and retested. Verified unit is now draining properly.
We serviced a
KITCHENAID VENTHOOD
Model KXD4630YSS
Near Austin, TX 78726
Justin
Job Details: 07/20/2021
Arrived on site for a downdraft that was no longer starting or automatically raising when pressing the power switch. The unit should automatically rise and begin venting after holding the switch for a few seconds. I tested the unit and it was not doing this. Upon further inspection I found PB switch physically broken. I replaced the switch and then tested the unit. The unit was still not working as designed. I tested the filter switches and found them working as designed. The vent would start when manually activating them. I gained access to the motor and found no issues with the harness. I called techline and spoke to Austin and received SR# 7731292801. Austin stated that one of the micro switches for the motor and fan must be permanently stuck and said to replace the micro switch assembly. I am ordering the assembly and the office will have to reschedule. ; ordrng 1 W10833182 (Microswitch Assembly)
We serviced a
MAYTAG WASHER
Model MHW5630HC
Near Kingsland, TX 78639
Cliff
Job Details: 07/20/2021
Arrived on site to diagnose a washer that is not cycling properly. Found pump clogged and removed debris. All is working properly at this time and no leaks were found after service was performed.
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Briarcliff, TX 78669
Brandon
Job Details: 07/20/2021
"Arrived on site for customer complaint of unit not working, found no regulator on unit, I installed regulator, found unit needs to be converted.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS04
Near Austin, TX 78739
Kevin
Job Details: 07/20/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78749
Leonardo
Job Details: 07/20/2021
Arrived on site to replaced sump and motor and upper manifold. Replaced both parts test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78746
Kevin
Job Details: 07/20/2021
"Arrived on site and inspected refrigerator and found customer is experiencing freezer door is slightly forward and frost is building up under ice bin. Replaced pad and zeroed out ice door motor and ensured it would hold water when closed. Adjusted doors to close evenly. Food items may be keeping door from closing properly, recommended that all food items sticking forward past end of shelves be removed to see if door closes properly and issue stops."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRS
Near Round Rock, TX 78665
Lou
Job Details: 07/20/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the previous compressor being locked up, I removed and replaced the compressor and install an access valve and UV dye drier. Vacuumed the system and pressures held. I installed 5.5oz of R134a refrigerant and monitored pressures. System pressures held and unit is beginning to cool. Recommended the customer allow at least 24 hours for the unit to fully cool and approximately 48 for ice to make.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Georgetown, TX 78633
Jonathan
Job Details: 07/20/2021
Arrived on site for dishwasher not cleaning dishes and top rack rubbing left side of tub gasket. Inspected unit and work area. Performed diagnostics mode and found no water getting to unit. Found home valve in off position. Turned water on and removed toe plate to inspected for possible water leaks. Found unit operating as designed. Replaced adjuster to see if it would correct rack rubbing gasket. Found rack bent out on left side. Attempted to correct and found upper rack will need to be replaced. Office to schedule return when ETA is available on rack. ; ordrng 1 W10194861 (UPPER RACK )
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78721
Jacob
Job Details: 07/20/2021
Arrived onsite for unit not drying the clothes properly. Tested the unit and the unit. Unit is heating. Looked at the vent tube and saw a big amount of lint stuck in the vent tube and quite a bit of moisture water ran out of the unit and the vent tube. Let in house maintenance know that the vent tube needs to be removed and cleaned out to get the unit to dry better.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Burnet, TX 78611
Cliff
Job Details: 07/20/2021
Arrived on site to diagnose a washer that is not cycling properly. Found valve not allowing cold water into machine. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78702
Jacob
Job Details: 07/20/2021
Arrived onsite for sheet stuck under the agitator. Looked at the unit and saw sheet was stuck under the agitator. Took off agitator and removed sheet. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78130
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for not making enough ice, upon inspection found the units ice box fan was not spinning normally, replaced fan and it did not change, replaced control board and fan powered up normally. Complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Matthew
Job Details: 07/20/2021
Arrived onsite for dryer continuing to run. Upon arrival tested unit and unit was not getting passed cool down stage. Replaced timer but did not correct issue. Inspected unit further and found failed heating element grounding to housing. Replaced element but in the process found failing thermostat. Ordering thermostat for return . Office to reschedule. ; ordrng 1 279816 (thermal cut off hi) and 1 WP3977767 (thrmst-fix)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Burnet, TX 78611
Cliff
Job Details: 07/20/2021
Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near San Marcos, TX 78666
Andrew
Job Details: 07/20/2021
"Arrived on site to test unit for not washing and error codes f6e3(acu cannot heat UI) and f6e2(UI cannot heat acu). Replaced console and control, calibrated unit, tested unit tests good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Seguin, TX 78155
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit working normally and the heating element working, tested again and found no issues. Complete"
We serviced a
GE OVEN
Model ZET3058SH3SS
Near Georgetown, TX 78626
Lou
Job Details: 07/20/2021
"Arrived on site to inspect double wall oven not heating and fan noise. Upon further inspection, I placed the unit in diagnostics and tested the fans. I found the left fan making a rattling noise. I found that the fan blades had moved down the motor shaft and were rubbing on the screen. I adjusted the blades and retested and it is operating as designed. I tested the Bake function in both ovens and found the Bake2 element in the upper oven was not operating as designed. I am ordering the element assembly and scheduled return service ; ordrng 1 WB44T10048 (Element assembly)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/20/2021
"Arrived on site for washer not getting cold water and spinning. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error code F8-E1 long fill. Ran automatic test cycle and monitored operation. Found all other components operating. Will need to replace inlet valve assembly to repair.Removed failed inlet valve assembly and installed new. Per diagnostics mode and tested operation. All tested good, no water leaks detected.
We serviced a
GE REFRIGERATOR
Model ZISS420DRESS
Near Austin, TX 78730
Scott
Job Details: 07/20/2021
"Arrived on site ,replaced icemaker . Ran harvest test all checked normal. Unable to replaced paddle . Bottom screws on door skin are too rusted . Will need 3bottom screws . Need parts research . No water leaks detected at time of service. Call to set return ; ordrng 1 Parts research"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Pflugerville, TX 78660
Matthew
Job Details: 07/20/2021
"Arrived onsite to replace previously diagnosed parts. Replaced evaporator, compressor, dryer and valve. Charged and tested unit. Unit holding good pressures. Frost pattern is developing. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
David
Job Details: 07/20/2021
"Arrived on site to diagnose refrigerator that is sometimes freezing items in deli drawer, and has gasket coming off on freezer. I found the freezer gasket was not staying seated in the door, and would pull out of the cutout in the door every time. I was able to glue the gasket in around the bottom and sides and that should keep it from pulling out. I checked the contents of the RC and FC, and found both compartments are stuffed full of food, and not allowing good airflow. Advised customer they meed to open up the airflow gaps in the RC and FC, and that unit is running hard with no airflow moving. Unit is working as designed, and this can be resolved with items being shifted. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78746
Kevin
Job Details: 07/20/2021
"Arrived on site oh and inspected washer and found actuator arm is out of cam kit ring. used a tie to keep it in place yes the issue happens again a new actuator will be needed, discussed correct loading versus old style loading, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/20/2021
Found diode had shorted out and sparked when it popped which is what the customer experienced. Interior of microwave heavily saturated inside with grease. Customer is using the vent fan while using cooktop. Removed diode and installed new diode. Tested a cup of water and microwave is heating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ07
Near Georgetown, TX 78633
Lou
Job Details: 07/20/2021
"Arrived on site to inspect refrigerator door gasket damage. Upon further inspection, I found the right RC door gasket badly torn. I removed and replaced the gasket and using my heat gun, I shaped the gasket before installing. Tested the door and it is sealing properly. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Round Rock, TX 78664
David
Job Details: 07/20/2021
"Arrived on sote to diagnose dishwasher that is not starting and keeps turning on the control lock. Unlocked unit and was able to get into diag mode. Found error F2E1, for stuck key on UI. Provided estimate for new control panel to resolve. Replaced control panel and retested. Verified control lock is not defaulting to locked. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Pflugerville, TX 78660
Matthew
Job Details: 07/20/2021
"Arrived onsite for refrigerator not cooling. Upon arrival found both sections cooling. Compressor is running, fans are operating. Customer stated everything freezes except for ice cream. Temperature is in good range and unit is producing ice. In inspection did find partial blockage on return air vent Restricting air flow. Removed blockage. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Round Rock, TX 78664
David
Job Details: 07/20/2021
Arrived on site to diagnose dishwasher with issues closing dispenser lid. Found the catch on the door had cracked and come off. Replaced dispense to resolve. Verified unit working as designed. Call complete.
We serviced a
JENN-AIR RANGE
Model DS-JES9800CAS
Near Spicewood, TX 78669
Brandon
Job Details: 07/20/2021
"Arrived on site for customer complaint of of unit not heating properly, found failed bake element, I replaced bake element, unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model MMV1175JZ0
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/20/2021
Arrived on site for microwave not operating after service for venthood light. Inspected unit and work area. Removed control and found bad connection at relay. Corrected connection and tested microwave operation. All tested good. Still need to replace control for venthood light. Office to schedule return when ETA is available.; O-emld tckt
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Spicewood, TX 78669
Luis
Job Details: 07/20/2021
"Arrived on site for noise complaint. Removed cover found harness interfering with fan blade,adjusted harness away from fan assembly,y noise no longer present"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Temple, TX 76504
Tyler
Job Details: 07/20/2021
Arrived on site for dishwasher not drying dishes. Upon arrival I entered diagnostics but found no error codes. I ran a diagnostics test and found entire unit functioning as designed. I disassembled unit and test high limiter stat and found it ohming at 1ohm. Found heating element at 18ohms and found main control was supplying 120v to all equipment including dispenser. Customer stated they had filled dispenser two weeks ago and it did look oddly over filled when I arrived but couldnt find any physical issues with motor. I spoke with whirlpool techline (Austin sr#7731296964) Austin advised everything from test results was within specs and at this time recommended no further parts or repairs.. call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78665
Tommy
Job Details: 07/20/2021
Arrived onsite for ice maker not dispensing upon arrival found ice box frozen over stopping motor due to being incorrectly sealed. Resealed and tested. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG DRYER
Model MDE7600AYW
Near Cedar Park, TX 78613
Justin
Job Details: 07/20/2021
"Arrived on site for a dryer not drying on anything but delicate, and making a loud noise. Upon arrival the customer stated it was an intermittent issue, and occasionally the medium heat would work. I ran the unit and tested the airflow at the vent with it on and off. I found good airflow to the unit. I tested temps on the inside of the unit on medium and regular. I found them getting to temp and running for an extended amount of time. I gained access to the inside of the unit and found it not clogged with any lint. I found the unit running as designed at the time of service. The unit was not making any excess noise at the time of service either. I was going to quote the customer for the moisture sensor in case it was getting weak,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Luis
Job Details: 07/20/2021
"Arrived on site for cooling complaint. Found fresh food warm,good air flow from fan ran diagnostics temp reading off to actual temp diagnosed unit will need a new cover that includes both thermistors and the main control ; ordrng 1 W11450890 (Control) and 1 W11395558 (Cover ff)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Buchanan Dam, TX 78609
Cliff
Job Details: 07/20/2021
Arrived on site to diagnose a refrigerator that is not producing ice properly. Found icemaker overfilling and replaced icemaker. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78628
Lou
Job Details: 07/20/2021
"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I opened the door and pressed the door switch closed and tested and found the element he back left vent. Using my card vent test kit, I tested airflow and found that the airflow is restricted. When i removed the vent tube at the back of the unit, I found a large amount of water and lint inside the tubing. I tested the unit with the vent off and the unit passed the airflow test. I removed the vent tubing from the wall and emptied the water/lint out. I inspected the vent that runs up in the wall to the roof and found a large amount of lint attached to the vent walls. recommended that that the customer have their vents cleaned and replace the vent tubing as it was badly crimped & damaged. No lint observed in the unit itself during service, job completed."
We serviced a
MAYTAG WASHER
Model PAV2300AWW
Near Austin, TX 78759
Justin
Job Details: 07/20/2021
Arrived on site for a washing machine that had a burn spell mid spin cycle. Upon arrival the customer stated the unit had been making a loud noise and stopped mid cycle. I moved the tub in the unit and found it with no give and extremely seized. I then gained access to the bottom of the unit and found significant gear case oil.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78665
Tommy
Job Details: 07/20/2021
Arrived onsite for doors not sealing upon arrival found unit fc door was good but rc door cracked on upper left hand corner on interior not allowing door do have gasket seal on. Ordering rc door. Office to reschedule upon receiving.; ordrng 1 LW11037738 (Rc door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Canyon Lake, TX 78132
Andrew
Job Details: 07/20/2021
"Arrived on site to test unit for lower left door damaged. Found big dent on door. Replaced door, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE RANGE
Model JTS3000SN1SS
Near Round Rock, TX 78665
Tommy
Job Details: 07/20/2021
Arrived onsite for oven door falling off and unit latch damaged. Upon arrival found unit would require new latch and hinge ordering hinge and latch, office to reschedule upon receiving parts.; ordrng 1 WB10X35066 (Hinge)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Pflugerville, TX 78660
David
Job Details: 07/20/2021
"Arrived on site to diagnose microwave that is not heating. Ran unit and could hear mag buzzing. Customer also informed me that they had seen it spark before. I removed the unit and checked inside the casing. Found a large amount of what seemed like watery grease. I found browning on the filter board, and rust or grease on all high voltage components. I also noticed I was able to see daylight through the vent. I checked the outside vent and found a 1.5 inch gap where the door isnt closing. This is allowing moisture to make its way into the microwave and caused a high voltage system failure.
We serviced a
GE REFRIGERATOR
Model DFE28JSKISS
Near Round Rock, TX 78665
Tommy
Job Details: 07/20/2021
Arrived onsite for refrigerator filter not working. Upon arrival found unit filter was damaged. Replaced filter and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Pflugerville, TX 78660
Scott
Job Details: 07/20/2021
"Arrived on site for no heat microwave . Found mag had failed . Ordering mag , returning with cap and diode .; ordrng 1 W10754299 (Mag)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM03
Near Austin, TX 78741
Jacob
Job Details: 07/20/2021
Arrived onsite for unit having both doors damaged. Looked at the unit and saw that both doors had damage. Replaced both doors. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78702
Jacob
Job Details: 07/20/2021
Arrived onsite for unit not agitating. Looked under the unit and found that the actuator from the factory is the wrong one. Replaced with truck new actuator truck stock w10913953. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Georgetown, TX 78633
Jonathan
Job Details: 07/20/2021
Arrived on site for washer not washing. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F7-E6 motor fault and F7-E1. Ran manual test cycle and found motor not reaching correct speed. Tested motor and capacitor and found failed capacitor. Will return with motor on hand if needed. . ; ordrng 1 W10832724 (MOTOR ) and 1 W11395618 (CAPACITOR )
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Austin, TX 78725
Jacob
Job Details: 07/20/2021
"Arrived onsite for unit not starting a cycle when after the sensing has started. Put the unit in diagnostics to see any error codes, and found no error codes stored. Asked customer if there was a power outage recently and they said yes. Did an unplug on the unit and waited 1min. Re plugged in the unit. Tested the unit in a full quick wash cycle. And unit made it all the way through with no issues. No leaks at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Nolanville, TX 76559
Al
Job Details: 07/20/2021
Arrived on site to install previously ordered parts. R&R the mullion and ice bin. Unit now works properly. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHAXMB10
Near Austin, TX 78737
Luis
Job Details: 07/20/2021
"Arrived on site for no ice. Tested icemaker diagnosed a defective icemaker,replaced icemaker power cycled unit,icemaker ran through a cycle and filled with water"
We serviced a
WHIRLPOOL WASHER
Model Wfw94heaw0
Near Lampasas, TX 76550
Al
Job Details: 07/20/2021
"Arrived on site and inspected front load washer leaking during fill. Found the unit has a crack in the tub causing the malfunction and leaking. Unit will require a tub job, 2 technicians and 2 hours with authorization. Unit will also require the previously ordered parts as well as the parts selected to complete the job. Unit. Office to reschedule return services after authorization ; ordrng 1 W10355147 (Tub assembly Drum) and 1 W10261582 (Pipe vent Assembly) and 4 W10261492 (Shock Absorbers)s and 1 W10213978 (Stator Motor) and 1 W10213980 (Rotor) and 1 Authorization (2 man, 2 hours and REBUILD)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Georgetown, TX 78626
Tommy
Job Details: 07/20/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit drawer. Unit is now operating as designed. Job Completed.
We serviced a
GE DISHWASHER
Model GLD4460N10SS
Near Harker Heights, TX 76548
Tyler
Job Details: 07/20/2021
Arrived on site for dishwasher making loud noise. Upon arrival customer stated that within the first 5 to 10 minutes sooner and make a loud pulsing vibrating noise after letting unit run for over 30 minutes I could not replicate any noises or issues with the unit did explain to the customer that with the age of the unit it is bound to amplify certain noises and cause things to sound a little odd. At this time though dishwasher is filling agitating and draining as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Georgetown, TX 78626
Tommy
Job Details: 07/20/2021
Arrived onsite for refrigerator freezer door not opening. Upon arrival found unit door not closed and unit door frozen in. Spoke with customer and rv manager about unit needed full defrost and if unit still required work it would have to be pulled customer signing defrost wavier.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Seguin, TX 78155
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for not washing clothes correctly. Upon inspection found the actuator was the incorrect model, replaced actuator with new model and tested, all functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Seguin, TX 78155
Noah D
Job Details: 07/20/2021
"Arrived on site to inspect unit for not dispensing ice when calling for it, upon inspection found the unit did respond to the lever being pushed and all parts of the auger worked. Customer was very light with lever and it was on a mechanical arm not a electric arm, causing blockage. Instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Kingsland, TX 78639
Cliff
Job Details: 07/20/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and it will need to be replaced to complete repairs. ; ordrng 1 W11099789 (Icemaker)
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Cedar Park, TX 78613
Justin
Job Details: 07/20/2021
"Arrived on site for a dryer with the door latch not closing and with a rattle. Upon arrival the customer stated the real issue was just the rattle and she felt the door was a little hard to close. I tested the door latch and found it working as designed. I explained to the customer that the latch has to catch hard in order to prevent the door from popping open mid cycle. I ran a test cycle and found the dryer making a slights squeak. Upon further inspection I found the dryer vent hose rubbing up against the unit when running and making the noise. I shifted the unit and showed the customer that the sound stopped when doing so. The unit is working as designed.
We serviced a
GE DISHWASHER
Model GDT225SSL0SS
Near San Marcos, TX 78666
Andrew
Job Details: 07/20/2021
Arrived on site to test unit for not washing properly. Customer currently doesnt have hot water. No hot water is preventing soap pod from dissolving properly. Found dispenser has slight leak. Needing dispenser to fix leak. All other aspects tested good in diagnostics. Office to reschedule. ; ordrng 1 WD12X24637 (Detergent module)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Spicewood, TX 78669
Luis
Job Details: 07/20/2021
Arrived on site for dim leds. Diagnosed a defective led module replaced led module all leds working as designed after replacement
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Tommy
Job Details: 07/20/2021
Arrived onsite for washer intermittently flipping breaker. Upon arrival found I could not get error to repeat however did find that unit control was visibly damaged by unit connections not allowing them to stay in. Replaced control and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 07/20/2021
Arrived on site for Oven Not Pre-Heating - Wall Oven. Customer stated the oven gives them hour glass with hand sign saying no then oven hard resets. Placed in diagnostics and F6E4 came on (UI to Control communication error). Turned on oven to preheat and oven preheated without issue. Removed control and installed new control. Powered on oven and ran preheat to 350. Preheated as designed. Turned off preheat and allowed to cool down a bit then preheated to 350 again. Heating as designed. Turned on broil and oven heated to broil temp as designed. Job completed.
We serviced a
GE RANGE
Model JGSP28BEK4BB
Near Manor, TX 78653
Matthew
Job Details: 07/20/2021
Arrived onsite for burners clicking non-stop. Upon arrival tested all burners and all are functioning properly. Customer stated he unplugged the unit and when he plugged it back in it stopped. Unable to properly trace issues with unit functioning properly. Advised customer that spillover and improper cleaning can lead to some of these symptoms. Customers will monitor.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25CNSS00
Near Liberty Hill, TX 78642
Jonathan
Job Details: 07/20/2021
"Arrived on site for refrigerator tripping breaker. Inspected unit and work area. Disconnected compressor and plugged unit in. Found circuit breaker tripped as soon as it was plugged in. Tested unit on different outlet and found lights and fan came on. Disconnected power band connected compressor up. Powered unit on and measured amp draw to compressor at 1.5 amps. Unit is connected to GFCI breaker and with age of unit they are not compatible. Recommend to replace breaker with non GFCI. Unit tested good, no water leaks detected during service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Austin, TX 78738
Luis
Job Details: 07/20/2021
Arrived on site. Replaced icemaker assembly
We serviced a
WHIRLPOOL RANGE
Model RF362LXSS0
Near Round Rock, TX 78664
David
Job Details: 07/20/2021
"Arrived on site to diagnose range with no power or function. Examined wiring harness and junction. Found that the bake element / tab seem to have shifted up a bit, and the wiring tab shorted out on the rear panel. I was able to separate the tab from the rear panel and bend it downwards. I checked the elements and safety devices and confirmed all are still good. Wrapped tab with insulation. Retested unit and verified all is working properly. If another short happens we will need to replace the bake element and harness, but unit is good now. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Troy, TX 76579
Jonathan
Job Details: 07/20/2021
"(CH) Arrived on site for washer not operating. Upon arrival tested wall outlet and it pushing 120V. I then tested and found the control receiving proper voltage but the UI was getting 0 VDC indicating a control failure. The customer agreed to the repair. Replaced the control and ran the unit through a diagnostics and calibrations to find all functions operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Spicewood, TX 78669
Brandon
Job Details: 07/20/2021
"Arrived on site for customer complaint of unit not working on all cycles and giving error codes, found error codes F5E2 F3e1 in diagnostic mode. I ran a diagnostic test cycle, found door lock good, cold water valve good, spin and drain good, found hot water valve failed. Unit is stacked and would need two techs to complete job.