Service History 51

We serviced a
GE RANGE
Model JGBC20BEA1
Near Austin, TX 78749
Leonardo
Job Details: 11/18/2021
Arrived on site to replace bake burner and glow igniter. Replaced both parts and preheated oven to 350. Unit preheated correctly No leaks present at this time. Job complete
We serviced a
GE DISHWASHER
Model GDF520PSF2SS
Near Buda, TX 78610
Jacob
Job Details: 11/18/2021
"Arrived onsite to replace parts ordered by the previous tech. When trying to put the unit back together for he motor pump, noticed that the connector for the motor pump cannot be changed to the new pump. Took pics of the connections for old an new pump. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Buda, TX 78610
Jacob
Job Details: 11/18/2021
"Arrived onsite for unit not making ice as much and the ice dispenser randomly dropping out ice. Looked at the unit and saw the amount of ice being made was normal size. Let customer know that the unit may drop extra bits of ice out sometimes and might keep the door open when in use and the that ice maker takes 72hrs to make a full bucket of ice and if the ice gets used a lot then it will take longer for ice to be made. Also the filter needs to be replaced., customer said they had one to replace with. Let customer know to keep any eye on the unit incase it continues to take video or a log incase it continues to drop ice randomly. No issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fischer, TX 78623
Robert
Job Details: 11/18/2021
Arrived on call to replace previous diagnosed parts. After installation test operation and ran icemaker diagnostics test it passed. Ran icemaker fill test and it filled. No leaks detected at time of service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite and called Whirlpool techline to discuss repeat failure of timer motor. Replaced timer and found intermittent replicable supply issue that could be identified when jostling the plug. Advised customer to avoid a repeat failure by having outlet wiring repaired. Sr#7732280809
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78664
Wesley
Job Details: 11/18/2021
Arrived onsite and replaced heating element. Tested unit. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78750
David S
Job Details: 11/18/2021
Arrived on site to install previous diagnose part. I removed the failed control box and replaced it with new. I powered the unit back on and found it working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite and found icemaker supply line 90 cracked. Ordering the updated tube to repair. ; ordrng 1 WPW10664271 (Tube)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
Taylor M
Job Details: 11/18/2021
"Arrived on site to re-diagnose unit displaying f2e1 for shorted key, upon accessing the unit I replaced the display, I found all connections on the control and display seated properly. I found the fault code persists, I found that the console itself needs to be replaced as the fault is within the control board on the console. I am ordering the console and authorization to repair the unit, the office will schedule return service when the part arrives.; ordrng 1 W10913685 (Console) and 1 Needs/autho"
We serviced a
AMANA DRYER
Model NED5800HW0
Near Austin, TX 78729
Taylor M
Job Details: 11/18/2021
"Arrived on site to diagnose dryer not drying, upon arrival I gained access to the unit and found that the element is not coming on, I gained access to the element and replaced the thermal cut off and the element, I put the unit back together and put the unit into a normal cycle, I found that the element was still not coming on properly, I found that the relay wasnt clicking on the control. I removed the control and replaced it and retested, the unit is now operating properly as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/18/2021
Arrived n site for dishwasher leaking water. Inspected unit and work area. Found unit leaking from heater and not sump( see SD- picture). Advised customer not to use until repair is completed.; ordrng 1 W11537778 (Heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78681
Wesley
Job Details: 11/18/2021
Arrived onsite and found unit operating with frozen fresh food evap. Advised customer to defrost unit
We serviced a
WHIRLPOOL DRYER
Model LER5620KQ1
Near Austin, TX 78736
Jacob
Job Details: 11/18/2021
Arrived onsite to replace the switch ordered by the previous tech. Replaced the part. Tested the unit. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Fort Hood, TX 76544
Al
Job Details: 11/18/2021
"Arrived on site and to inspect washer not powering on. I checked voltage at the wall and got 120v. Plugged in the unit and the unit was in flood mode and the drain pump was on. I cleared the unit, calibrated and leveled it. Voltage checks at the control all passed. Unit is now functioning properly."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS3
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2021
"Arrived on site for customer complaint of open door error code, I found faulty interlocks and switches, I replaced interlocks and switches, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Killeen, TX 76542
Al
Job Details: 11/18/2021
"Arrived on site to inspect oven heating issues. Confirmed the complaint, accessed the bake element and element was defective. Unit will need a bake element to complete the repair. ; ordrng 1 W10779716 (ELEMENT (BAKE))"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 11/18/2021
Arrived on site for unit sparking. Tested unit and found blown diode. Replaced diode. Tested unit heating cup of water for 1 minute. Unit heats good. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Lou
Job Details: 11/18/2021
"Arrived on site to inspect range cooktop burners not working. Upon further inspection, the customer advised that the middle burner has never worked since they moved in. I tested all burners and found all operate except the middle burner. I found the ignitor is arcing on the middle burner and its getting gas, but the burner head is not seated correctly on the cooktop. It appears that either the orifice holder or the burner head is not cut correctly causing the burner head to not seat properly. I attempted to adjust both parts but it did not correct the issue. I am ordering the orifice holder, burner head and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. I recommended that the customer not use the middle burner for safety. No gas leaks detected during service.; ordrng 1 W11435660 (Center burner head) and 1 W11453942 (Middle orifice holder) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78747
Luis
Job Details: 11/18/2021
"Arrived on site for no,cool in fresh food section. Found evaporator heavily encased in ice unit will need a new fan motor,cover and drip pan. Will need to follow current service pointer. Customer will defrost unit. ; ordrng 1 W11457241 (Drip pan) and 1 W11188493 (Cover evap), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for door gasket popping off. Replaced gasket, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Copperas Cove, TX 76522
Al
Job Details: 11/18/2021
Arrived back on site for F3E0 SENSOR error. Removed and replaced it and unit tested as designed and heated to 425. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG515S0JS1
Near Austin, TX 78744
Scott
Job Details: 11/18/2021
"Arrived on site for gas smell when using oven . Found igniter sparking but taking multiple times to light . Ordering burner tube , igniter and dsi control . No gas leaks detected at time of service. Call to set return ; ordrng 1 WP9758078 (Burner tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 11/18/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=8 degrees and the RC=41 degrees but the temp settings were -3/34 degrees. Tested amp draw to the compressor and found 1.09amps and found frost on the suction line of the compressor which is an indicator that the compressor is beginning to fail. I Inspected the FC evaporator and found a large block of ice on the upper right corner of the evaporator. The customer advised that the compressor has been making a loud noise when it comes on. Placed the unit in diagnostics and tested the compressor and when it ramped up in speed, it began to make an unusual noise and the customer identified the noise but said it gets louder. I found the RC evaporator has a good frost pattern, but will need the drip pan kit as stated in service pointer #W11092686. Also found the ice door is not sealing properly and when I tested the ice dispenser, I found it not coming on. I found the dispenser motor is rusted and seized. I am ordering the sealed system repair..compressor, & inverter, FC evaporator, access valve, UV dye drier, ice door/separator, ice dispenser motor and shaft, RC drip pan kit, RC evap fan motor/harness, FC fan motor/harness, HV control, CNOTE-AUTHORIZATION, CNOTE-3HOUR JOB, and CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service.; ordrng 1 W11457241 (Drip pan kit) and 1 WPW10675033 (Hv control) and 1 W10919724 (Ice door/separator) and 1 W10822606 (Dispenser motor) and 1 W11509548 (Motor shaft) and 1 W10832994 (Compressor) and 1 WPW10608485 (FC evaporator) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier) and 1 CNOTE (AUTHORIZATION) and 1 CNOTE (3HR JOB) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Burnet, TX 78611
Cliff
Job Details: 11/18/2021
"Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and it will need to be replaced to complete repairs. Office to have call authorized, and set return appointment due to part availability. ; ordrng 1 W11297728 (Ui) and 1 Autho (Autho), states that autho needed"
We serviced a
GE REFRIGERATOR
Model TFS26PPDABS
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2021
"Arrived on site for refrigerator for freezing in FC. Inspected unit and work area. Unit was powered off at time of service. Gained access to heater and found measured resistance and found opened. Placed bimetal in cup of ice and forced defrost cycle. Found bimetal stuck open. Will need to replace bimetal and heater. Removed failed heater and bimetal and installed new. Assembled unit and powered on. Tested operation. All tested good, no water leaks detected during service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for not heating. Found bad cutoff. Replaced fuse, tested unit, unit working as designed. Ran vent tester and found unit not venting properly with vent hose connected. Removed vent hose and unit venting properly. Advised customer to have ventilation cleared by professional before using unit to prevent further damage. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite and found unit had power and thermal fuse is good but unit would not turn on. Found failed control. Needs control to repair. . ; ordrng 1 WPW10405827 (Control)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Andice, TX 78628
David S
Job Details: 11/18/2021
Arrived on site for cooktop not being level. I inspected the unit and work area. I found the grates are warped and uneven. I am ordering new grates to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11214957 (Black grate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite and found unit operating with F7E1 error code. Reset heater and tested. Unit is now operating as designed. Advised customer on best use and care principles. All else checks good.
We serviced a
GE DISHWASHER
Model DDT595SMJES
Near Lorena, TX 76655
Jonathan M
Job Details: 11/18/2021
Arrived on site for a dishwasher that wont drain. Inspected unit and work area. Confirmed customers complaint and found water sitting at the bottom of the dishwasher. Place the unit in Emanuel drain in diagnostics and found the unit would not drain. Vacuumed out the water and remove the unit from the cabinet. Tested the unit again and found voltage going to the drain pump but the drain pump not draining water. Replace the drain pump and tested the unit. The unit began to operate as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model KUDF204ESB01
Near Austin, TX 78735
Luis
Job Details: 11/18/2021
"Arrived on site for water leaking. Diagnosed an obstruction in fill tube and cup,removed icemaker cleared tube and cup reinstalled tube and icemaker ran icemaker through a cycle water filled with no leaks"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Robert
Job Details: 11/18/2021
Arrived on call for complaint of fan making noise. Confirm noise and replace fan. Test unit and noise level normal.
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC3
Near Lorena, TX 76655
Tyler
Job Details: 11/18/2021
We serviced a
GE DISHWASHER
Model GLDA696MSS
Near Austin, TX 78746
Taylor M
Job Details: 11/18/2021
"Arrived on site to diagnose dishwasher not operating at all, I gained access to the unit and found that the unit is unresponsive at the user interface, I gained access to the control and checked for voltage, I found no voltage going to the control. I gained access beneath the toe plate and gained access to the terminal box, I found improper voltage at the terminal box, neither line is getting 120, I informed the customer of this and recommended an electrician. Customer will call to the office if electrician repairs the issue and unit is still non operational.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/18/2021
Arrived on site for unit not drying and unit moves to much when door is opened. Found unit is not mounted to the cabinet. Tested unit for not heating. Unit heats as designed. Advised customer to use rinse aid. Changed rinse aid setting from 1 to 3. Advised customer that the installer needs to mount unit to the cabinet. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KRFC302EBS00
Near Temple, TX 76502
Tyler
Job Details: 11/18/2021
Arrived on site for refrigerator leaking during water dispenser activation. Upon arrival confirmed complaint. After further inspection found inlet line from valve to door loose in valve connection. Reinserted and insured unit was secure in valve. Retested unit with customer assistance and surpervision and found no evidence of leaks. Unit now functioning as designed. Call complete
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78747
Scott
Job Details: 11/18/2021
"Arrived on site ,replaced ui control. Ran diagnostics all checked normal. Also installed feet on dryer . Did recommend to customer not to push dryer to back of wall , due to chance to pinch vent hose . No lint build up in dryer. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Canyon Lake, TX 78133
Robert
Job Details: 11/18/2021
Arrived on call for complaint of not washing and error code. Code was for motor over temperature. Ran test cycle listed in tech sheet. Motor test good replace control.
We serviced a
WHIRLPOOL DRYER
Model DBVH512EF0WW
Near Bertram, TX 78605
Cliff
Job Details: 11/18/2021
Arrived on site to diagnose a dryer that is not always fully drying clothes. Tested unit and found no failures at this time and advised customer on findings. Job is complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Matthew
Job Details: 11/18/2021
"Arrived onsite for washer making noise in spin cycle after repair. Upon arrival put unit in diagnostics to check for off balance error, didnt find one. Found F1E2 motor drive motor over voltage and F3E2 pressure system fault. Cleared code and tested. Could hear ticking/clicking sound during spin. Calibrated unit and ran high spin test. During testing when noise was apparent I pressed against the unit and the noise stopped. Found that the unit wasnt leveled. Leveled unit and tested again. No noise at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVB01
Near Killeen, TX 76549
Al
Job Details: 11/18/2021
Arrived on site and inspected ice maker not making ice. Confirmed the complaint and found the motor dial stopped at the 12 oclock mark. I jumper the motor and it didnt work. I also jumped L/V and ice maker filled. Unit will require D7824706Q to complete the repair. Office to schedule return services.; ordrng 1 D7824706Q (ICEMAKER)
We serviced a
JENN-AIR OVEN
Model JGRP436WP02
Near Bertram, TX 78605
Cliff
Job Details: 11/18/2021
Arrived on site to diagnose a range that is not heating it the oven. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS0
Near Round Rock, TX 78665
Cliff
Job Details: 11/18/2021
Arrived on site to replace previously ordered parts for range. Found bake ignitor out of alignment and needing cleaning. Realigned ignitor and cleaned points. All is working properly at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Lakeway, TX 78734
David Z
Job Details: 11/18/2021
Ordered bellow. .; ordrng 1 WP8182119 (Bellow)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/18/2021
Arrived on site to install previously diagnosed part. Customer informed me the dishwasher was not mounted. Found that kick plate was already removed. Removed control and installed new control. Ran diagnostics and spray arms still not spinning. Removed sump and motor and installed new sump and motor. Ran diagnostics and spray arms are spinning. Drain pump drained and element is heating. No leaks detected. No errors came on. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/18/2021
"Arrived on site for refrigerator RC door handle bottom part not attached to door. Inspected unit and work area. Found RC door handle duct taped to door and pivot screw fallen out of door. Customer had pivot screw. Removed door handle and reinstalled pivot screw and found secure. Reinstalled door handle and tested door operation. Tightened FC door handle too. Spoke with customer on temperature settings and water filter. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78702
Luis
Job Details: 11/18/2021
"Arrived on site. Powered unit on,secured starter correctly to compressor,compressor and fans powered on,advised office to let unit run for 48 hrs. If problem reoccurs unit will need to be fully cleaned before next visit.n"
We serviced a
JENN-AIR OVEN
Model JJW3830DS01
Near Lakeway, TX 78734
David Z
Job Details: 11/18/2021
"Arrived on site to diagnose oven that was growing and F2E1 error. On arrival found error present. Customer has power cycled unit and error just keeps coming back. Could not get unit into diagnostic mode. Unit needs new console to resolve stuck key error. Advised 0 stock available of console currently and no ETA on part.Office to schedule when we can get part. ; ordrng 1 W11232121 (Console)"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/18/2021
"Arrived on site to install previous diagnosed parts. Removed failed orifices, burner and burner caps. Installed new and assembled unit. Tested operation. All tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Spring Branch, TX 78070
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for not dispensing ice. Found ice had clumped up and got hung up on ice maker and auger, locking ice bin up and preventing auger from rotating. Removed clump, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRT25FWBL01
Near Austin, TX 78750
David S
Job Details: 11/18/2021
Arrived on site for ice bucket not going back in place. I inspected the unit and work area. I found the plastic stop on the auger shaft had shifted down causing the shaft to be raised. I put the plastic stop back in the correct position and was able to reinstall the ice bucket. I tested the auger and found it working as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Leander, TX 78641
David S
Job Details: 11/18/2021
Arrived on site for bulb going out quickly and breaking in the housing. I inspected the unit and work area. I found the housing deformed and the control continually sending voltage. I replaced the housing and control. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Austin, TX 78724
Scott
Job Details: 11/18/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/17/2021
"Arrived on site to test unit for rack issues. Found adjuster wheels broken off. Replaced adjusters, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG MICROWAVE
Model MMV4205FZ3
Near Dripping Springs, TX 78620
Robert
Job Details: 11/17/2021
Arrived on call to replace previous diagnosed part. After installation test operation door working properly.
We serviced a
WHIRLPOOL OVEN
Model KEBC208KBL0
Near Lockhart, TX 78644
Leonardo
Job Details: 11/17/2021
Arrived on site to test unit for lower oven not heating. Found bake and broil not working. Test unit and found opened tod. test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSS048QTX04
Near Whitney, TX 76692
Jonathan M
Job Details: 11/17/2021
Arrived on site for refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit does harvest if you feel it manually with water but will not fill itself. Went to jumpy unit and found the unit would not jump. Checked voltage going to the icemaker and found no voltage. Disconnected the connector and found 111 V going to the icemaker. Replaced the icemaker and tested the unit. The unit then began to work as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Lockhart, TX 78644
Jacob
Job Details: 11/17/2021
"Arrived onsite for unit not dispensing the ice. Looked at ice maker and unit is making ice with no issues but the ice will not dispense. The door will open when pedal is pressed but no ice. Upon further inspection. Found that the shaft seems to be worn down and the ice bin underneath where shaft meets with the bin may be worn down as well. Ordered parts. Rescheduled with customer..; ordrng 1 W11228132 (Shaft) and 1 W10911314 (Ice container)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78744
Scott
Job Details: 11/17/2021
"Arrived on site for washer not agitating . Found actuator had failed , followed service pointer . Replaced actuator. Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near New Braunfels, TX 78132
Andrew
Job Details: 11/17/2021
"Arrived on site to replace left side RC door. Replaced door and transferred all components. Tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lockhart, TX 78644
Jacob
Job Details: 11/17/2021
"Arrived onsite for unit making noise during cycle. Tested the unit in automatic diagnostics and heard loud grinding noise when it got to the spin cycle. Upon further inspection, found that the cam gear was grinded down with barely any teeth to grab and do the cycle correctly. Replaced the cam, tested the unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Gatesville, TX 76528
Al
Job Details: 11/17/2021
"Arrived on site and to inspect dryer turning on, but turning off 1.5 seconds after starting. I called Whirlpool Tech Line and spoke ANDREW 7732264422. Andrew assisted me in testing possible reasons for the failure. It was determined the ACU control and door switch is causing the malfunctions. Office to schedule return services ; ordrng 1 W11441687 (ACU)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Al
Job Details: 11/17/2021
Arrived on site to inspect washer the previous tech recently installed suspension rods. Confirmed the install and found the unit needs absorbing pads to prevent it from touching the cabinet. Office to schedule return services.; ordrng 4 W10688364 (Absorbing pads)s
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Leonardo
Job Details: 11/17/2021
Arrived on site to test unit for unit leaking from left side. Test unit and ping vent leaking. Replaced vent test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78746
Taylor M
Job Details: 11/17/2021
"Arrived on site to diagnose dishwasher not washing dishes, upon arrival I gained access to the unit and found that the sump and motor assembly is bad and has also shorted the control, I replaced the control and the sump and motor and now the unit is operating properly as designed, no leaks observed. Job complete."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Clifton, TX 76634
Jonathan M
Job Details: 11/17/2021
Arrived on site for a washing machine that is making a banging sound when in use. Inspected unit and work area. The customer had the unit loaded and it was completely full of clothes. I did advise the customer that they did have the unit overloaded. Ran the unit through a test cycle with no clothes in it in the unit ran as designed. Found no stored error codes on the unit. I ran some clothes through a normal wash cycle to get the unit saturated with water and then ran the unit through a drain and spin. Did find the slight banging noise coming from the washer when it was going off balance. The unit did center and stop making the noise. I did advise that that is normal operation with this unit especially with mixed loads as the customer was using towels with normal clothes. Went over user care guide and the unit is working as designed. Call complete.
We serviced a
FRIGIDAIRE FREEZER
Model LFFU14F5HWC
Near Georgetown, TX 78626
Wesley
Job Details: 11/17/2021
Arrived onsite for stand alone freezer that stopped cooling completely arrived on site and found freezer temp running at 80f unit is operating and compressor is running. Ad
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Cedar Park, TX 78613
David S
Job Details: 11/17/2021
Arrived on site for washer making a clanging noise. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the tub and basket banging off the left side. I measured the distance from the floor to the bottom of the cabinet and I found the left hand side was 1 1/2 from the floor and the right hand side was 1 off the ground. The unit isnt properly leveled. I leveled the unit and ran it back through a diagnostics cycle. The unit worked as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB855DC4
Near Austin, TX 78734
David Z
Job Details: 11/17/2021
"Arrived on site to diagnose dryer making noise when running. Ran u it and confirmed squeaking coming from inside the unit. Disassembled unit and found the idler pulley stuck, and making the squeak. Replaced idler and ran unit. Verified noise is gone. Advised customer to have vents cleaned due to AF error and lint in the unit.
We serviced a
HOTPOINT DISHWASHER
Model HDA2000G02WW
Near Harker Heights, TX 76548
Tyler
Job Details: 11/17/2021
Arrived on site for dishwasher not draining correctly or finishing cycle. Upon arrival confirmed complaint. Upon further testing I found amp draw to motor was 1.5 during wash cycle and the silo opioid was .7amp during drain cycle. After further inspection I found bearing in motor were failing and causing motor to vibrate violently. Also found timer not stopping the wash cycle when it got to the end of the timer selection. ; ordrng 1 WD26X10013 (Motor asm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Justin
Job Details: 11/17/2021
"Arrived on site for a dishwasher with the soap dispenser not working. Upon arrival the customer stated that the real issue is that the soap will dispense, but never dissolve. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F3E3 for OWI failed calibration. I ran a diagnostics cycle and the motor never energized. I found no voltage going to the motor, and good voltage going into the unit. This indicates a faulty control. Due to this I am ordering the control. I am also ordering the sump and motor to install and verify functionality after installation. Office to reschedule. ; ordrng 1 W11087226 (Control) and 1 W11025157 (Sump and Motor) and 1 W11084121 (OWI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB00
Near Salado, TX 76571
Tyler
Job Details: 11/17/2021
Arrived on site for refrigerator needing previous diagnosis due compressor. Upon arrival recovered charge and installed needed parts. Pulled vacuum on unit then recharged system with 5oz of refrigerant per manuf. specs. Found no evidence of leaks. Restored power and after 10 minutes found psi lvls stable at 0/150. Informed cust9mer to give unit 24 hrs to cool. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEB1
Near Robinson, TX 76706
Al
Job Details: 11/17/2021
"Arrived on site to inspect unit not cooling in the refrigerator compartment. Customers grandson called him and he advised the unit began operating properly the previous day. I checked the evaporator motor, harness and confirmed the temperatures 39/2 in both sections. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Marcos, TX 78666
Jacob
Job Details: 11/17/2021
Arrived onsite for unit not starting. Tested the unit. While trying to test the unit. Noticed that the unit was locked. Unlocked the unit. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model GT1195SHB1
Near Hillsboro, TX 76645
Jonathan M
Job Details: 11/17/2021
"Arrived on site for a microwave that is strobing when the unit is being used. The customer advised that it does not happen every single cycle but it seems to happen more often than it doesnt. The customer ran a quick psycho and I found the Magnatron arcing inside the waveguide. Remove the waveguide cover and found arc marks and numerous spots around the waveguide.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS
Near Austin, TX 78747
Leonardo
Job Details: 11/17/2021
Arrived on site to test unit for vent making noise. Vent working correctly builder advised that he removed a screw that was hitting blades. Unit working as designed
We serviced a
GE ICE MACHINE
Model ZDIS150WSSC
Near Crawford, TX 76638
Al
Job Details: 11/17/2021
We serviced a
JENN-AIR RANGE
Model JDRP648HL01
Near Lorena, TX 76655
Jonathan M
Job Details: 11/17/2021
"Arrived onsite for a Range that is still burning the tops of items in her oven when in use. The customer advised that the issue has gotten better since the last visit but that it does still happen. Ran the unit through a 375 Fahrenheit bake cycle and found the unit finished preheat at 407 degrees and slowly dropped to 350 degrees and cycled back up slowly. I found the unit cycling between 399 and 252 degrees Fahrenheit. I called Whirlpool Techline and spoke to Leon SR# 7732262668. He advised that on this unit, the broil element does come on when the unit begins to cheat again. He advised that on the bake cycle both bake and broil elements come on when the unit needs to heat and he also advised that broil, bake, and convection elements come on during the convection bake cycle. He advised that on these units, you need to use some aluminum foil to deflect heat away from the tops of items while in use for baking until you are ready to brown the tops. Advise customer of Whirlpools findings and the unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Waco, TX 76712
Al
Job Details: 11/17/2021
Arrived on site for leaking washer. Confirmed the complaint and found the leaking was coming from the defective valve. Removed and replaced it and unit tested as designed without any leaks. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Dripping Springs, TX 78620
Robert
Job Details: 11/17/2021
Arrived on call for complaint of noise. Found the gearcase leaks oil. Replaced the gearcase and agitator. After installation test operation. The washer working properly and no leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Austin, TX 78759
Taylor M
Job Details: 11/17/2021
"Arrived on site to diagnose washer with no power and the door locked, I gained access to the unit and found that the unit was without power, I gained access to the outlet and found proper polarity and voltage, I gained access to the inner cabinet and found no control light on at the control. .; ordrng 1 W11031829 (Control) and 1 WPW10605427 (Drain pump) and 1 W11114674 (Console) and 1 WPW10443885 (Door latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS1
Near Lakeway, TX 78738
David Z
Job Details: 11/17/2021
"Arrived on site to follow up on dishwasher that did not dissolve soap pod. Customer said after I left and they ran a cycle, the pod was stuck in the dispenser. Customer had to force door closed with pod to close that dispenser door. After they were able to run a cleaning cycle successfully. I tested the unit in diagnostic mode and verified the dispenser door is opening when its supposed to. Could not find any faults. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Cedar Park, TX 78613
David S
Job Details: 11/17/2021
Arrived on site for wall ovens being off temperature. I spoke to the customer and they stated they had the one year inspection and the home inspector stated they were off. I preformed a temp test on both the upper and lower oven. I found them preheating too 400 when set to 350. I let the both cycle and found the average temp for both ovens with in 5 degrees of the 350 set temperature. The ovens are working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/17/2021
"Arrived on site and confirmed TOD has failed, replaced it and confirmed operation by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Georgetown, TX 78628
Lou
Job Details: 11/17/2021
"Arrived on site to inspect washer not draining and showing error codes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. I advanced the testing to the drain and found the drain pump making a loud grinding noise and not draining the water. I removed and replaced the drain pump and retested and unit is operating as designed. No,water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GIE18CTHBRBB
Near Jarrell, TX 76537
Wesley
Job Details: 11/17/2021
Arrived onsite and performed hose replacement and control replacement and tested unit. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Justin
Job Details: 11/17/2021
"Arrived on site for a dishwasher that was making a loud noise. Upon arrival the customer stated that they also found the unit will randomly shut off, and the water would sometimes scratch their glassware. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle while monitoring amp draw and the bottom of the unit. I found the unit and heater working as designed. I observed no leaks at the time of service. During the cycle I heard no abnormal noises. I found no failure on the unit at the time of service.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78724
Matthew
Job Details: 11/17/2021
Arrived onsite for washer not receiving hot water on wash cycle. Upon arrival tested unit and found when valve energizing very little water was entering tub. Disconnected supply lines and tested water pressure. Cold supply was good but the hot side has very little pressure. Will need to have plumber correct issue. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVQ07
Near Marble Falls, TX 78654
Cliff
Job Details: 11/17/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker turned off and reset bale arm to on position. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near New Braunfels, TX 78130
Andrew
Job Details: 11/17/2021
"Arrived on site to test unit for broken cooktop. Spoke with MS and repair is covered. Replaced cooktop, tested unit, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78633
Wesley
Job Details: 11/17/2021
Arrived onsite for concerns about frosting freezer and clumping ice. Advised customer on design and parameters. Tested unit temperatures and inspected seal. Unit is running good temperatures with no seal problems. Advised customer on findings and instructed customer on regularly dumping resetting ice bin for best results.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/17/2021
"Arrived on site for NOT PRODUCING ANY ICE, CAN HEAR WATER TRYING TO GO IN BUT NOTHING HAPPENS--WATER DISPENSER WORKS AND THE UNIT ITSELF IS COOLING AND FREEZING OK. Removed ice maker cover and found fill tube frozen over. Used steamer to remove ice built up in tube. Placed in diagnostics and ran harvest then water fill test. Mold filled with water as designed. Removed hair and dust from condenser coils while inspecting door harness for my breaks in wires. All looked good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Austin, TX 78702
Luis
Job Details: 11/17/2021
"Arrived on site for no ice. Removed icemaker found broken wires to fill tube heater,diagnosed unit will need a new fill tube heater assembly,installed new fill tube,ran diagnostics icemaker passed,ran fill test passed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS0
Near Kingsland, TX 78639
Cliff
Job Details: 11/17/2021
Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/17/2021
"Arrived on site to test unit for error code f3e1(water level system error). Air trap was clean and not clogged. Drain screen was clean and clear. Replaced control and water level switch. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Justin
Job Details: 11/17/2021
"Arrived on site for a dishwasher that had no water coming out of the spray arms. Upon arrival the customer stated they had an additional issue. They found the top rack wheels were breaking off and no longer holding the basket up. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I then ran a diagnostics cycle and found the motor not energizing at all. I gained access to the control and found good voltage coming into the unit, but no voltage going to the motor. Upon further inspection I found spiders living in the control, which may have damaged the control. I informed the customers on my findings.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/17/2021
"Arrived on site and inspected refrigerator and found fresh food evaporator thermistor is frosted over, took one picture. Removed all frost with steamer, took one picture. Replaced evaporator cover ensuring new thermistor is in the correct location. Recommended that homeowner allow refrigerator to cool for at least 12 to 24 hours, job complete if it continues will need high-voltage control board and door front user interface, not the interior door one."
We serviced a
ELECTROLUX MICROWAVE
Model EW30MC65JS3
Near Dale, TX 78616
Jacob
Job Details: 11/17/2021
Arrived onsite for unit giving and F44 error code. Looked at the unit and pushed the microwave button. The F44 error cam on instantly. Tried to pull the unit out but had an issue with getting the unit fully out. Let customer know that a 2 man will be needed or if they can have the unit pulled before out arrival then a 2 man will not be required. . Office to reschedule ; ordrng 1 5304461119 (Fan motor)
We serviced a
JENN-AIR COOKTOP
Model JEC4430BS00
Near Austin, TX 78705
Leonardo
Job Details: 11/17/2021
Arrived on site to test unit for cooktop giving f1e0 replace ui.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Round Rock, TX 78681
Jimmy J.
Job Details: 11/17/2021
"Arrived on site for unit is very noisy. Placed in diagnostics and no error codes came on. Ran diagnostics cycle and dishwasher is not making any abnormal noises but the kitchen, breakfast area and living room are all one room and they are all on tile. This makes the dishwasher sound loud. I also found the sound barrier blanket was not seated over the left side evenly. I removed the dishwasher and secured the sound barrier blanket properly. I ran the dishwasher and it sounds quieter to me. No leaks detected. Job completed."