On arrival verified compliant of unit making noise at end of wash cycle. Ran error codes and found off balance and overload. Visual inspection found rotor bolt came off. Rotor bolt had very little loctite on it. Removed rotor and verified all other components are good. Replaced with new bolt. Ran diag cycle and unit had no more noise. Job complete no leaks detected. Installed W10752189 from SS stock; ordrng 1 W10752189 (Bolt SS replenishment)

On arrival verified complaint of leaking washer from front of unit. Customer says it comes out under the door. Showed customer they have to Clean the glass to prevent leaks from door. The glass was very dirty and had hair build up. Job complete. No parts installed.

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

"Arrived on site to replace lower harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

"Arrived on site to inspect unit for broken light. Upon closer inspection found leveling feet not down causing ice maker to leak and travel down to fc door switch and freeze over. Leveled unit and cleared ice out of door switch, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

WFG320M0MS0 Arrived on site for door gasket issue. Inspected door gasket and found it compromised. Replaced gasket. Customer also mentioned a gas smell when using oven only. Tested consumer bake cycle without aluminum foil blocking vents and gas smell was not noticed. Unit is functioning as designed. WPW10535778 gasket

"JGCP436HL00 Arrived to inspect burner issue. I found the center rear burner was still a little slow to ignite and I inspected. The prior adjustment had been slightly too conservative and after correcting, the burning ignited immediately. No gas leaks detected during service."

"Arrived on site to test unit for getting stuck on wash. Customer stated unit would not progress past wash. Tested unit found actuator not shifting properly. Replaced actuator (W10913953) and control (W11498796) as precautionary. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace bellow and retainer diagnosed on previous trip. Replaced below and retainer, tested unit is running as intended. No leaks present at this time. Job complete. USED W11106747 W11266654"

"KRFC704FSS02 Arrived on site for ice maker bridging and and ice dispenser auto dispenser. Upon arrival, confirmed ice dispenser randomly activated on its own. Also confirmed the ice bridged together. Called techline and spoke with Rob SR# 7739207970 advised to lift front of unit about 8th of an inch and and reduce main shut off valve in order for water to dispense .5 seconds per oz. In regards to the auto ice dispensing issue, recommended to order UI on left door and dispenser UI. Ordering W11330486 panel UI and W11533213 control kit. Office to reschedule. No leaks detected at this time. ; ordrng 1 W11330486 (Panel UI) and 1 W11533213 (Control kit)"

Arrived on site for fz ice maker leaking . Ran harvest test . Found ice maker allowing too much water to be dispensed and over filling IM . Replaced ice maker W11658802. Ran harvest and all checked normal. No other issues found . No water leaks detected at time of service . Job complete

"Arrived on site to test unit for no power, tested unit found shorted fuse and cutoffs, replaced and tested, unit is now running as designed, job complete installed WP3392519, 279816"

Arrived on site for sparking under glass on cooktop. Found hot surface indicator light has shorted on and burned up wire harness. Recommend replacing wire harness and possibly switches . Elements are in good shape .Called safety ( same reference number )ref# 7739066365. Documented with safety . Advised no repairs are to be made . Customer will have to call customer care . Job complete

"Arrived on site to install wiring harness per previous visit. Disassembled unit and replaced harness. Tested and found unit still wasn't igniting. Replaced dsi board again and tested. Verified proper function and unit working as designed. Parts used - W10860916, W11458864."

"Arrived on site to test unit for not cooling, tested unit found unit is cooling, customer stated that the ice maker stop working and then starts back up a week later, tested unit found the ice bin full, stated to customer that since unit is working properly, advised to monitor and if ice maker stops again call us back so we can return with proper parts, at this time job complete no parts installed"

"Arrived on site for dishwasher having dispenser issues . Found dispenser door not staying latched. Replaced dispenser assembly WPW10428217. Ran diagnostics, no error codes or water leaks detected at time of service. Job complete"

Arrived on site to test unit for some flames too high. Adjusted flames to recommended. Unit now working as designed. Job complete.

Arrived on site to replace switch harness. Replaced harness test unit and unit test good job complete. W11555169

"WDT730HAMZ1 Arrived on site for spray arm not working. Upon diagnostics, the wash motor was not running. Replaced wash motor assembly. Re tested unit and now unit is functioning as designed. No water leaks present at this time. W11613480 pump and motor assembly"

"WRX735SDHZ07 Arrived to inspect noise and water issue. I found the noise issue and was able to correct by placing sound isolation pads. The water issue was due to a plugged filter, as testing with the bypass device showed water flow. No leaks observed during service."

"Arrived on site to test unit for clothes being left wet. Customer presented video with a very off balance basket. Replaced shock absorbers (W11316766) and tested unit, unit is now spinning uniformly and is running as designed, no leaks detected, job complete."

"Arrived on site for refrigerator making noise, ran test and found air damper was very loud. Removed shelves. Replaced air damper. Verified operation. Call complete. WPW10479155"

"Arrived on site for frost in freezer section . Found small air gap on top of freezer door . Frost build up just in upper section ,evap clean of frost .Heated gasket and Permagum (TS 212643)gasket back into shape . Also found doors are rubbing when closing . Found fresh food door bowed out in center . Ordering fresh food door and badge . No water leaks detected at time of service .call to set return . ; ordrng 1 W10912110 (Fresh door SS) and 1 W10884773 (Badge) and 1 212643 (Sealer gum)"

Ive done so for a refrigerator that is frosting in the freezer section and is dripping water out of the dispenser. Inspected unit and work area. The customer showed me what was going on with the unit and advised that the dispenser has been broken for sometime. I did confirm the customer complaint and used a dispenser repair kit to fix the dispenser. I tested the unit and found the unit working and operating as designed. Call complete. 8201756

"Arrived on site for not operating, upon arrival,inspected unit. Found terminal block has failed. Replaced terminal block 279320. Test unit and found unit heat but does not tumble. Found busted belt. Replaced belt 341241 with truck stock. Test unit and now operates as designed. Job complete."

"Arrived on site to inspect unit for not operating at all. Upon closer inspection found pump not engaging. Replaced pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"GTW460ASJ7WW Arrived to inspect intermittent beeping. I was able to verify the issue and found the Soak indicator would match the rapid and irregular beeping. Sid assembly of the soak knob/rotary encoder revealed deposits that were likely creating phantom electrical conductivity within the switch. I cleaned the contacts and skate ring and tested. I could not recreate the issue. I advised the customer to contact us if the issue persists and that the unit will require the Auto Soak switch assembly at that time, but the likelihood of failure is very low. No leaks observed during service. Warranty applied to service."

"NTW4516FW3 Arrived on site to replace ordered parts. Replaced splutch assy W10721967, actuator W11481722, Belt W11239857 and tub ring WPW10531289. Re tested and during agitation, started making a chattering noise. Re inspected bottom mechanical parts and found no issues. Proceeded to remove agitator and found no issues. Upon reinstalling agitator and accidentally broke top agitator. Ordering W10721967 splutch assy, WP3355758 agitator cap, WPW10074580 cap barrier, W10772621 screw&washer and 285565 agitator. No leaks detected at this time. Office to reschedule. ; ordrng 1 W10721967 (Splutch assy) and 1 WP3355758 (Agitator cap) and 1 WPW10074580 (Cap barrier) and 1 W10772621 (Screw&washer) and 1 285565 (Agitator)"

"Arrived on site to inspect unit for lid not latching. Upon closer inspection found latch corrupted. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11700916"

"On arrival verified complaint of unit not staying balanced. Replaced gearcase, hub, actuator, cam, belt, Washplate. Ran diag test and unit now spins correctly. Ran calibration. Unit is now working correctly. No leaks detected during service. Job complete. Installed w10913953, w10721967, w11239857, w11454734, w10528947, w10752283"

"Arrived on site to install unit for not being cold. Upon closer inspection found compressor not starting. Replaced overload and relay, unit still wouldnt cycle water. Found filter not seated properly. Seated filter waited to see if ice would form. Unit never circulated water. Ordering pump. Informed customer to watch water bottle in unit to see if it ever gets to freezing. Rescheduled for 6/6 USED W11624931 WP2217224; ordrng 1 W11542867 (Pump) and 1 W11542868 (Pump)"

"Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised of the unit is doing the exact same thing. It did a month and a half ago and the last three or four trips. She advised that the unit makes a clicking sound when it goes to agitate and does not complete the cycle. I ran the unit through an auto test and confirmed that the basket was spinning when it was trying to agitate. I looked underneath and found the cam broken again. I called Whirlpool Techline and spoke to Steve SR# 7738872642. He had me run a few checks and photos of the damage to the cam. He asked me to go ahead and replace that cam to see where the issue was coming from. It appeared that two of the parts of the cam were rubbing together, causing this issue. He advised that based on all repairs that have been done on this machine, he would not advise any other repairs at this time as one of the components we have replaced should have fixed this issue. He stated that he was going to send this file to review, and that whirlpool would be in contact with myself for the customer depending on the next steps. Call complete. W10721967."

"Arrived on site to test unit for burners not working, tested unit found shorted P10 wires repaired harness but it shorted out FR and RL infinite switches, replaced and tested, unit is now running as designed, job complete installed WP3149404, WP3149400"

"Arrived on site to test unit for continuous running. Customer explained that unit would start draining and would not stop, also would not progress through the cycle. Pressure hose has no punctures. Replaced control (W11633362) and tested, unit is running as designed, no leaks detected, job complete."

"Arrived on site to inspect refrigerator not working. Upon further inspection, I found the unit unplugged. I tested the outlet and found 122V. Plugged the unit in and found no lights on, the 3 way valve not coming on; nothing turning on. I gained access to the compressor and power board and found the unit getting 122V at the compressor and power board. Also found the power board providing 122V to the hv control. I removed and replaced the power board and got the same results. I removed the deli board and when I did, I found water in the reservoir below the board and could smell the odor of burning wires/electrical burn. Once I had the board completely removed, I found the deli door harness badly corroded and the deli control shorted out (photos). Once I disconnected the deli control, the refrigerator gained power and began to cool. Also found the right RC door gasket is torn. I advised the customer of my findings. I am ordering the deli door and right RC door w/gasket and office to schedule return service due to the availability of the parts. No water leaks observed during service other than the water in the deli door reservoir. WPW10624574; ordrng 1 W10815687 (Right RC door w/gasket) and 1 W10815669 (Left deli door w/gasket)"

"Arrived on site for no ice since previous repair. Removed icemaker found paint chipping from inside of icemaker,advised replacing icemaker customer declined,found frozen fill tube,removed fill tube,cleared ice from tube,reassembled unit,ran icemaker harvest pass,icemaker filled with water."

Arrived on site for refrigerator not making ice. On arrival found ice maker bail arm broken and unit not responding to harvest test. Replaced ice maker and found unit working as designed with no leaks. Call complete

"Arrived on site to inspect ice maker not working. Upon further inspection, I cycled power to,the ice maker and then pressed the test button and the ice maker harvested. When it was time to fill, I could hear the valve opening up but the ice maker was not getting any water. When I went to remove the ice maker to inspect the fill tube, I found it difficult to remove the ice maker. Once I got it freed, I found the fill tube and ice maker fill chute full of ice. I removed the block of ice from the chute and using my steamer, I cleared the fill tube and retested. I found the fill tube operating as designed and the valve was not weeping. I could not find any debris in the chute or in the ice block. Also found that the right RC door gasket is torn. I am ordering the right RC door gasket and scheduled return service for 06/10/24. No water leaks observed during service. No parts installed.; ordrng 1 W11456682 (Right RC door gasket)"

On arrival verified complaint of gasket damaged. Using heat gun I slowly heated and stretched the gasket out gently to seat it in place. As it was cooling it tore itself at the corners. Spoke to SW and Need RC right door. Authorization will need to be checked before install. Ordering RC door right and name plate. Installed 1x w10846057 will need to return with 2nd gasket just in case. Office to reschedule ; ordrng 1 LW10550669 (RC door right) and 1 WPW10393265 (name plate)

Arrived on site for oven not igniting . Ran preheat and oven would sometimes light . Broil is igniting properly and no issues found with top burners . Replaced igniter WPW10324262 and re ran oven . Oven is lighting on first click and stay lit. No gas leaks detected at time of service. Job complete

Arrived on site to install previously ordered part. During replacement found incorrect part is ordered. Found model # is off. Last 4 digits should be SS10. Photo of M/s is correct. Ordering filter head. Office to reschedule ; ordrng 1 W11346623 (Filter head)

On arrival verified complaint of not completing cycles. Attempted to remove Washplate and was unsuccessful. Used penetrating spray and taps with sledge. Unable to get wash plate to come up. Tried for 45 minutes different ways. Spoke to SW and will order new Washplate and Spanner as it may have to be broke or cut off. Reschedule for 6/7 no parts installed. ; ordrng 1 W10775188 (Washplate) and 1 W10909670 (Spanner nut)

"Arrived on site for washer making noise after last repair. Upon arrival inspected unit. Ran diagnostics and only stored error Code was Off balance load. Ran a test and found gear case shaft free spins on inner basket. Tub and hub gears are worn down, also washplate is warm down. Ordering basket and washplate. Office to reschedule ; ordrng 1 W11172199 (Basket) and 1 W11397111 (Washplate)rrived on site to replace basket diagnosed on previous trip. Replaced basket and hub nut due to retainer needed to be broken off, tested unit, unit is running as intended. No leaks present at this time. Job complete. USEDW10528947 W11172199"

"Arrived on site to inspect unit for loud rumbling noise coming from unit. Upon arrival customer stated during open house unit ran without load for extended period of time. Found burn marks around magnetron. Replaced magnetron, unit is running as intended. Job complete. USED W11590863"

"Arrived on site to inspect unit fit not cooling properly. Upon closer inspection found start device not plugged into compressor, plugged start device in and checked surrounding areas for refrigerant leak, found none. Exposed evap found evap beginning to frost and no signs of leak. Replaced thermistor due to failing. Condenser fan and compressor fan operational. Tested unit, unit is cooling as intended. No leaks present at this time. Job complete. USED W10316760"

Arrived on site to diagnose washer that was not starting loads. Tested unit and found buzzing coming from bottom end. Examined unit and found wiring harness had several wires spliced and capacitor failed. Ordering a new wiring harness / capacitor / control to resolve. Office to schedule when we get part. ; ordrng 1 W11233718 (Wiring Harness)

"Arrived on site to test unit for no ice production. Upon inspection found IM has been turned off and new filter has not been flushed out, air in the lines when flushing filter out. Water dispenser stream is now steady, forced harvest, unit harvested and filled properly. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed control, capacitor, magnetron and diode, replaced control magnetron and diode but capacitor provided was not the correct part, put unit together, unit is still tripping breaker as soon as high voltage activates, ordering capacitor, door switches and transformer, office to reschedule installed W11707196, W11391712, W11256462; ordrng 1 W11662685 (Interlock) and 1 W11707301 (Capacitor) and 1 W11619624 (Transformer)"

"Arrived on site to test unit for cloudy dishes, tested unit found all components engaging properly and no stared error codes, customer has ran all the cleaning cycles with afresh and not change anything on how they wash the dishes, but a month ago all the dishes are coming out cloudy with a powdery white film on them, during diagnostics test did not see any suds, advised customer to service the softener system and after try running is with rinse aid, if does not get resolved then the OWI sensor will need to be replaced, at this time job complete no parts installed"

"Arrived on site to test unit for water spraying, tested unit found water dripping from pour cup, replaced ice maker, advised customer to monitor is issue still persists call us back and fill tube and pressure regulator will need to be ordered at this time unit is running as designed, no leaks detected job complete installed W11578780"

"Arrived on site for a washing machine that is making unusual noises. Inspected unit and work area. Customer advised that the unit itself works fine but that lid is making a squeaking sound when they open and close the lid and it is rusted in several different spots. They also explained that when the close the lid, that if they arent gentle letting it down, it will just fall. I did confirm the customers complaint and found the left hinge and hinge arms making the squeaking sound and not providing resistance for a soft close. Ordering the lid, hinges, and hinge arms for repair. The office will need to contact customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 WPW10309357 (Left hinge) and 1 WPW10309358 (Right hinge) and 2 WP8563964 (Hinge arms)s and 1 WPW10110852 (Lid)"

Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that the unit makes a sound like its trying to dispense ice but does not actually dispense ice. I tested the unit and confirmed the customers complaint. I removed the ice container and checked the impeller. Found the impeller was securely fastened to the motor. I tested the dispenser motor with the door open and found the motor was buzzing but the impeller was not turning. I went to remove the impeller and found the impeller would not come off the auger motor and was just moving with the motor itself. Ordering the divider and impeller and will return with the dispenser motor as well for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11307589 (Bracket) and 1 WPW10169511 (Impeller)

Arrived onsite and replaced the filter board and found unit shorted fuse immediately upon opening the microwave door. Ordering switches and returning with other parts. ; ordrng 1 W11551558 (Interlock) and 1 W11551761 (Lower interlock)

"KRMF706ESS05 Arrived to inspect water flow issue. I found the flow was restricted by filter plugging and when removed, the flow improved. I did find it less than expected and inspected the water supply line and primary valve. There was debris within the valve and after flushing the supply, l replaced the valve and tested. The unit resumed normal flow and no leaks were observed during service."

"Arrived on site for no water or ice. Tested water dispenser no water,can hear valves energized,removed outlet tube from isolation valve,ran dispenser no water exiting valve,slowly loosened supply line water to unit diagnosed unit will need the isolation valve ; ordrng 1 W11246413 (Valve)"

"Arrived on site for dryer taking to long to dry. Upon arrival found element, timer, and motor all working. Found clog in vent of home and replaced cutoff kit w10900067. Instructed customer they would need a dryer vent cleaning as well as cover on top of roof exit needs to be removed so lint can be properly cleared. Unit works as designed call complete"

Arrived on site for washer not working. Upon arrival cfound f5e1 in diagnostics but then found ui unresponsive and could test further. Tried replacing control and found ui still failing to even switch between cycles or react to any input. Ordering W11135391 ui console and will need to return with latch to complete repairs. Office to reschedule once availability of part is known.; ordrng 1 W11135391 (Ui)

"KRFC704FPS06 Arrived to inspect previously repaired sealed system. RC was 40 and the FC was -2, the compressor was running at the time of arrival. I found below the unit to be in the low 100s and due to this machine being side and rear vented, found that unusual. I pulled the unit from the cabinetry and found that after just a few minutes, the excessive heat reduced by nearly 20 degrees. Inspection revealed the air divider was missing and the short lower was installed in the wrong position. The unit fits into the cabinetry tightly and due to the divider missing, the heated air behind the unit was just circulating, creating excessive heat and wear on the system and I find it the likely cause of the initial compressor/inverter failure. Office to order parts and contact the customer to arrange return service. No leaks observed during service. Tech GCO. ; ordrng 1 W11466308 (Divider, Upper) and 1 GCO (GCO) and 1 W10878920 (Divider, Lower) and 1 W11449545 (Divider, Short)"

Arrived on site to diagnose washer that was leaking. On arrival customer advised me that the unit itself was no longer powering on after it had leaked. I found good voltage and polarity at the control. Need to order new control/console to be able to run unit and further chase leak. Office to schedule when parts arrive. ; ordrng 1 W11325580 (Console) and 1 W11549931 (Control) and 1 W11392677 (Drain Hose) and 1 W11549455 (Rear drain half)

"Arrived on site for not washing. Upon arrival,ran diagnostics and there are no saved error codes. Ran a normal cycle and unit operates correctly. I believe someone may have selected delay start. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to install previously ordered parts. Replaced drum W10508188, bulk head W11299300, both shafts WPW10359272, and repair kit 4392067. Test unit and is operating as designed. Job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid cycle and is unresponsive to diagnostics test, replaced ice maker and tested, ice maker is now cycling and filled with water, advise customer to allow 24-48 hours for ice production to resume at this time unit is running as designed, no leaks detected job complete installed part W11557001"

Arrived onsite for a refrigerator still freezing product. I found the temp on the shelf thats freezing product at 32 degrees with all fans and compressor off. I replaced the ice container again and the chute seal since I could still feel cold air migrating from the back side of the container between the ice box and chassis. I replaced the dampener and seal and used permagum in the corners to prevent leaks and movement. I installed a different RC thermistor and replaced the UI control. I tested the refrigerator and could no longer feel air movement by the ice container. The customer will monitor the temps and let us know. Call complete.

Customer is rescheduling due to dentist appointment. Also inspected slider and found plastic molding is questionable. Ordering new one just in case. Rescheduled for 6/5; ordrng 1 W10734521 (Slider)

Arrived on site to test unit for gas leaking. Test unit and found broken valve. Relaxed valve test unit no leaks present at this time job complete. W10861656

On arrival verified complaint of noise. Found rotor bolt was removed from unit. Found it is still good and has loctite. Replaced bolt and unit now working correctly. No leaks detected during service and gearcase in good condition. Job complete no parts installed.

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. I ran the unit through diagnostics and found an F7 E1 (heater disabled) error code. I ran the unit through an auto test and found the unit work and operate as designed with the heat or taking on the end of the cycle. I tested the unit twice more and found the heater working every single time. I spoke to JC and was advised that that error code couldve been caused by multiple things excluding the heating circuit, including not running hot water to the same prior to the dishwasher cycle or standing water being inside of the dishwasher for an extended period of time. I did notice that the drain hose was going downhill from the garbage, disposal and dishwasher potentially causing backflow. I was advised that because the heater kicked on every single time, there would be no issue with the unit. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to install previously diagnosed part per one stop program. Replaced RC door (LW11258450) and nameplate (W11223753), all gaskets are sealing properly. Unit is now functioning as designed, job complete."

WEG745H0LZ4 Arrived to install previously diagnosed and ordered part. I removed the damaged overlay and installed the replacement. The unit operated as designed and no gas leaks were detected during service.

Arrived on site for refrigerator with crisper drawers not working. Upon arrival confirmed issue. Found drawers had no grease and were rubbing excessively. Added grease and noticed drawers opening much smoother. Documented findings with techline that nothing further can be done sr#7739199421. Call complete

Arrived onsite and found unit in JVT mode. Whirlpool service pointer advised that JVT mode could be exited with a power cycle. Cycled power and found unit operating perfectly without any faults. Preheated unit. All checks good. Advised customer on repair. Ordering covered cosmetic drawer parts. Office to reschedule returning console parts JIC. No parts used; ordrng 1 W10860958 (Panel) and 1 W11104399 (Handle) and 2 WP8533988 (Screw)s

Arrived onsite to replace compressor. On arrival found additional issues. Suction line was frozen back towards compressor. Called SW for confirmation and unit ran a restriction . Unit will now need full rebuild. Notified customer that more than the compressor is needed. Customer decided due to additional issues and overall age of the machine it would not be economical to continue. Customer declined moving forward

Arrived on site to diagnose dishwasher that had a rusted spot. Examined unit and found the rust was on the outer door panel. I replaced the outer door panel to resolve. Unit working as designed. Repair completed. Parts used - W11613483.

"Arrived on site to test unit for water leak, tested unit could not find any leak, ran unit for 10 minutes bellow is sealing properly, explained to customer that it is possible that the leak happened do to a bad seal around door bottom do to soap residue or some debris, advised customer to monitor and provide a good video of the leak, at this time unit is running as designed, no leaks detected job complete, no parts installed"

Arrived on site for fan and light button not working . Found support for buttons broken on panel . Ordering panel . No parts used . Call to set return ; ordrng 1 W11227003 (Left side panel)

"WOC54EC0HS20 Arrived Pn site to replace additional part order per techline recommendation. After re testing, error still appeared. Called techline and spoke with Chris, Art and Kirt SR#7739045332. Recommendation was to do a software update. If update not successful, order oven controls and blower assembly again. Customer called Safety Team and advised they will exchange customer unit. Team member Kristina provided SR# 7738966892 For exchange."

Arrived on site for fridge not making ice and stopped cooling . Ran diagnostics got e1 IM a code . All temps are good at time of visit . Ran all diagnostics test . All checked normal. IM is harvesting and filling . Did find coils are covered thick with dog hair also did power reset . Removed and instructed on regular cleaning of coils . No water leaks detected at time of service . No parts installed . Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the magnetron, capacitor and diode failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. Per previous techs diagnosis, I removed and replaced the rack supports and repaired the burn marks on the back interior walls. Retested the unit and it continues to operate as designed. Job completed. W11256462. W10850446. WPW10693025. 8212473. W10840795. W10840794. W10840759-2x"

Arrived on site to resolve magnetron capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.

Arrived on site to test unit for oven not working. Test unit and found board not responding. Will need to order new control board rescheduled for 6-7. ; ordrng 1 W11620570 (Control board)

On arrival verified complaint of not running. Replaced thermal fuse and lint filter housing as previously diagnosed. Unit is now running and heating correctly. Job complete installed w10909685 and w10906551

Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good job Complete. W11460945

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that initially when he called in, the freezer wasnt working but the refrigerator was still cool. I advise that since then, the refrigerator has also stopped going as well. He did advise that he had another company come out to diagnosed, a compressor failure but that they did not perform that kind of work. I gained access to the compressor area and found the compressor running and hot to touch. I took an amp draw off the compressor and found it pulling .343 A indicating of wheat compressor or a leak. The unit will need a sealed system repair. Ordering all parts in the office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 W11678305 (Precooler)"

"Arrived on site ,installed housing with valve and UI console . Ran all valve fill tests . Ran calibration and test wash all checked normal. All parts installed . No water leaks detected at time of service . Job complete"

"On arrival verified complaint of unit not filling up enough. Ran normal cycle on medium water and found it was too low. Replaced main control and ran cycle on medium and max water. Both filled correctly. Job complete no leaks detected during service, installed w11614514"

"Arrived on site to test unit for constant spin. Incorrect control board was installed on last visit. Replaced with correct control (W11624943) and tested, unit is now running as designed, no leaks detected, job complete."

Arrived onsite for broken belt and repaired unit by replacing the belt. All checks good. Unit is now operating as designed. 4392065

Arrived on site to install previously ordered part. Replaced basket W11172199. Calibrated unit. Ran a spin cycle and unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for mousier build up . Found moisture building up on top of fz door and on bottom of pantry gasket . Fresh food door gasket and mullion free of build up. Ordering pantry gasket and rails ,also fz door rails and white silicone . Set horizonal heater to on . Call to set return . No water water leaks detected at time of service . ; ordrng 1 WPW10443326 (Pantry gasket) and 1 W11093713 (Pantry rails) and 1 Pantry (W11093714) and 2 W11658402 (Fz door slides)s"

"Arrived on site to diagnose microwave that was resetting at random. Customer said they will run the microwave, and at random (sometimes not for a couple days at a time) the unit will stop, reset and have to start over. Unit loses all settings. Called tech line, SR7739200165. Spoke with Chris who recommended that customer try the microwave on an extension cord to rule out line noise / possible breaker issue. I also went into diagnostics and performed a factory reset of the unit. I advised the customer to try an extension cord, and if all fails we can order a new control per tech line. Call completed, no parts used.; O-emld tckt"

Arrived on site to diagnose cooktop with orange flames. Customer pointed out flames were wispy and a bit orange. I replaced the regulator to resolve and gained some improvement. Unit is working as designed with no gas leaks. Repair completed. Parts used - W11087445.

"WDF550SAHS Arrived to inspect leak. I found the supply line adapter part of the valve was leaking and after correcting installation, the issue was resolved. No leaks observed after service complete."

Arrived on site to inspect unit for not cleaning well. Upon closer inspection found pump and motor failing and upper spray arm and track stop broken. Replaced pump and motor. Ordering track stops and upper spray arm. Rescheduled for 6/7 USED WPW10671941; ordrng 1 WPW10498900 (Iller spray arm) and 1 WP8565925 (Track stops)

"Arrived on site to inspect unit for not cooling properly. Upon closer inspection found evap encased in ice. Replaced control and forced defrost mode. Unit entered defrost mode with no issue. Defrosted unit, unit is running as intended. No leaks present at this time. Job complete. USED W11558182"

"Arrived on site to test unit for freezing items in RC. Temperature upon arrival was at 50? and temperature was set at the warmest setting. Activated diagnostics and found all components engaging properly. RC may be getting poor airflow or thermistor may be off temp on the diffuser. Replaced diffuser (W11645127) as precautionary. Advised customer to keep items off of the back wall and away from diffuser opening. Unit is running as designed, no leaks detected, job complete."

On arrival verified complaint of not spinning. Spun drum by hand and it spins freely. Ordering belt and repair kit. Reschedule for 6/5 no parts installed ; ordrng 1 341241 (Belt)

"Arrived on site to test unit for noise. Tested unit found unit is making a rattling noise. Removed front of the dryer and inspected internals, found metal protection cover bent out too far and touching the blower wheel housing. Bent cover to proper form and tested, rattling noise has been eliminated. Unit is running as designed, no parts installed, job complete."

"Arrived on site for fridge not making ice . Found fridge is making ice but sporadically would stop making ice . Found small about of sweating around ice box and fresh liner roof ,temps are slightly higher ,no frost build up on evap . Ran diagnostics Ui is not making any sound when buttons are pushed . No IM errors . IM is filling and harvesting properly . Ordering UI and main control . Call to set return No parts installed and no water leaks detected ; ordrng 1 W10843055 (Control main) and 1 W11634312 (Ui)"

"Arrived on site to diagnose dishwasher that customer said was cracked inside the tub. Examined unit and found what they thought was a crack was actually just plastic lines, and not a physical crack. Unit is not leaking and it's purely cosmetic in appearance. Unit working as designed with no repair needed. Call completed, no parts used."

Arrived onsite for a range thats tripping the breaker. I verified the complaint. I disconnected the ground per the service pointer and ran a bake cycle at 500 degrees. When the unit reached 500 degrees I reconnected the ground and restarted the cycle. I left the oven on for over two hours and the breaker never tripped. All is working as designed. Call complete.