Arrived onsite for dryer making a noise. On inspection the dryer had a low tone noise. Gain access to the motor area and found the belt was rubbing on the pulley. The pulley had black streaks on it like the belt had been slipping. Installed a new pulley and belt and the noise is gone.

Arrived onsite and found unit operating with failed door alignment. Leveled fridge using a shim and heat treated gasket. All checks good.

Arrived on site for washer not draining . Found tub full of water . Replaced harness. Unit is now draining . Ran diagnostics. All checked normal. Didnt find any issues with suspension at time of visit . No water leaks detected at time of service . Job complete

Dampener Arrived on site for not making ice . Fridge is making ice . Issues is ice building up on dampener . No frost build up on evap and return vent is clear . Ordering diffuser and Permagum; ordrng 1 W11645127 (Diffuser) and 1 Permagum

"Arrived on site for wall oven needing previously diagnosed element and gasket, upon arrival reconfirmed issue and tested unit. Found u it heating as designed. Call complete"

"Arrived on site to replace basket diagnosed on previous trip. Replaced basket, tested unit, unit is running as intended. No longer jumping around. No leaks present at this time. Job complete."

"Arrived on site and replaced previous look y diagnosed console. Advised customer to allow a few days for software to sync. Advised give about three days, delete appliance off app and reconnect as a new unit. Unit is now working as designed. No leaks detected. Job complete."

Arrived onsite for a washer thats not draining. I tested the washer and found it draining properly. The customer stated it will not drain when they run a delicate cycle. I selected the delicate cycle and found the spin was set to off. I showed this to the customer and explained that whatever the selections are set to when start is selected the unit will default to those settings the next time the cycle is run. All works as designed. Call complete.

Arrived on site and replaced previously diagnosed compressor and precooler. Vacuumed system and system held pressures for 25mins indicating no leaks within system. Charged to specs with 68g of r600a. Monitored frost pattern on evap for 30 mins and frost pattern developing throughout entire evap. No leaks detected. Job complete.

"Arrived on site for burner having random flare ups. Upon arrival, tried recreate the flare up but found no issues. Customer showed video and tried multiple times to recreate issue but could not. Instructed customer on possibilities that include clogging the burner head with cleaner or other foreign material. Currently unit is functioning as designed and customer will monitor. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the burner head failures, I removed and replaced all burner heads and tested. I found the burners continued to take too long to ignite. Per the service pointer W11643965, I adjusted the burner heads and retested and the unit is operating as designed. Customer tested as well and it continued to operate as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit consistently showing error code F0E2; the dispenser covered with mold on the inside and per service pointer #W11446112, I removed and replaced the dispenser assembly, main control and water level sensor. Double checked the air trap and it was clear and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for refrigerator not cooling. On inspection the fc and rc were room temperature. Gain access to the back and tested the compressor for amps and there were none. Installed a new start device and retested now the compressor once up in running was .7amps. Checked the fc for cold air and there is cold air coming out of the evap fan. Informed customer that it will take 24 hrs to cool all the way down.

"Arrived on site to test unit for noise. Customer stated after 30-45 minutes unit would make a humming like noise for 10-20 seconds than stop. Noise is intermittent. Ran a cycle for 5-10 minutes with no noise present. Inspected blower wheel, spinning uniformly and no defects on it. Inspected rest of the cabin, found 4 loose screws scattered throughout which couldve been the cause of the noise. Informed customer of my findings and advised her to monitor. If noise returns take a video so we can narrow down the issue. At this time unit is running as designed, job complete."

Arrived onsite and replaced freezer door and rocker switches. All checks good. Unit is now set up to be operating as designed.

"Arrived on site to inspect washer not getting enough water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. I found the unit not dispensing enough water as it was not filling over the washplate as it should. I tested in a normal cycle and it continued to fail. I removed the water hoses and found the hot water hose is beginning to break down internally and I found black rubber debris inside the hot water valve screen (photo). I removed and replaced the valve assembly and calibrated the unit and retested. Unit is operating as designed. No water leaks observed using service, job completed."

"Arrived on site for unit not powered on. Upon arrival, the unit showed no power. We inspected the breaker outside and found in the tripped position. Switched breaker back on and tested unit. To rule out element leakage, ran broil at 500 degrees for 20 minutes and bake element for additional 25 minutes to eliminate any possible moisture within the element that could cause a nuisance tripping . Not once during testing did the unit trip the breaker. Unit is functioning as designed. If symptoms persist recommend builder swap breaker with a brand like GE that does not have as many nuisance tripping issues as Square D. Job complete"

"Arrived on site to inspect washer lid lock not locking. Upon further inspection, I found the lower left corner of the lid plastic was broken and the hinge exposed. When lowering the lid, the hinge would pop out of place in the lid (photo). I am ordering the lid and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 04/19/24. No water leaks observed during service. Taped the hinge in place in order the file the customer to be able to use the unit. ; ordrng 1 W11259006 (Lid) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect cooktop burner flame heights. Upon further inspection, the customer advised that the burners are too hot and the front left burner knob is difficult to turn. I tested all burners and found the flame heights all normal. I found the front burner knob does not turn the burner on. I removed the cooktop from the burner box and found the front left burner valve not seated properly on the manifold. I adjusted the valve and using my liquid leak detector, checked the valve for gas leaks and found none. I reassembled the unit and adjusted the flame heights per customer request and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for no cooling. Upon arrival found both cabins at room temp, tried to activate compressor in diagnostics, compressor would not kick on. Unplugged unit and inspected start device and compressor, plugged unit back in, compressor kicked on. Called techline to document SR#7738878825, per techline took amperage from compressor pulling 1.1 amps. After 20 minutes inspected evaporator coil, frost buildup is ideal and unit is starting to cool. Due to significant weather events my conclusion is unit got a power surge and got stuck in a logic loop. Advised customer to put water bottle in freezer and when it fully freezes unit will be safe to use. If unit does not cool properly it will need a sealed system repair. At this time unit is running as designed, job complete."

"Arrived on site for a refrigerator that is too cold in the freezer section. Inspected unit and work area. The customer advised that that was not the issue. She advised that they are getting icicles in her freezer and this unit is brand new. I checked the gasket and found the entire left-hand side of the freezer gasket not touching. I attempted to adjust the gasket and found that the Door was too far away from the cabinet for it to properly touch. I attempted to adjust the hinge on the top, hand side and found that I could not adjust the hinge enough to make it work. I called Whirlpool Techline and spoke to TJ SR# 7738881540. He had me send him some photos of the door and the top hinge. He advised that he has seen this before, and that the issue with the unit is that the holes were stamped in the wrong location on the left hand side hinge. He advised that it was most likely that if they swap the door over to the other hand side, that the unit would probably work, but because the customer Hass to have the door opening from that side, there was nothing we can do to fix the door location. He advised that he would send this unit for review, and to advise the customer that whirlpool would be in contact with them or myself, depending on the next steps."

Arrived on site for a refrigerator that has doors that are not sealing. Inspected unit and work area. I found the unit cooling properly with no evidence of any frost buildup in the freezer or moisture buildup in the refrigerator. I checked the cabinet and liner and found both were good. I checked the gaskets and found no gaps in the gaskets on the cabinet. I did confirm that the gaskets were holding properly and the unit is working an operating as designed. Call complete.

"Arrived on site for washer, customer says dryer was also making noise. Found change in tumbler arms, removed top panel, removed arms and cleared, call complete."

Arrived onsite for refrigerator with rust on the door. On inspection found rust on the rc door on the edge and a couple of spots in the center. Ordered a new door. No water leaks detected during service. Office to reschedule when door arrives. ; ordrng 1 LW11258450 (Rc door)

Arrived onsite for dryer making a noise. On inspection i could hear a rattle noise. Gain access to the back of the unit and found a drill bit and a screw in the vent hose that was vibrating on the aluminum pipe. Removed the debris out of the vent hose and noise is gone.

"Arrived on site to test unit for water leak. Upon arrival manager informed me that it is not a water leak but it is not cooling. Unit has been off for several days, turned unit on and exposed evaporator. There is no sign of frost starting to build up, inspected compressor and found it kicking out on thermal. Unit will need a sealed system repair. Ordering compressor, access valve, dye drier, and evaporator as precautionary. Unit is r600a. 2 hours needed. Office to reschedule return visit.; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

Arrived onsite but the person who performs the testing was out all week and I was instructed that it would either have to be scheduled for next week or change locations.; saved tckt

"WCG55US0HS05 Arrived to inspect knob dragging. The left knob was dragging during rotation and I disassembled to adjust. I found the knob was incorrectly installed and the retainer screw for the assembly had been cross-threaded. Testing with leak check solution, I found I signs of leaks and reassembled. Office to order manifold. No gas leaks detected during service. ; ordrng 1 W10594394 (Manifold Assy)"

"Arrived on site to test unit for F8E4 error code. Error was present on arrival, inspected drain pan found some water causing the float switch to open. Emptied drain and ran multiple diagnostic cycles, all components are engaging properly. Advised customer on the correct way to use DW detergent, how to run a clean cycle on this unit and also advised customer to leave door shut during cycle due to the fact that the air pressure surge can force water down funnels into leak pan. If door is opened, leave open for a few minutes before shutting and continuing cycle. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for issue with filter housing. Inspected housing found a part of the housing pushed out causing the latch to not track properly. Adjusted housing and tested, unit is now functioning as designed, job complete."

"Arrived on site replaced main control ,upper and lower interlocks and 20a fuse . Socket and light are good . Did see find burn marks on control. Ran diagnostics and heating tests all checked normal. Job complete"

"Arrived on site to diagnose dishwasher that was not draining. Tested unit and found pump sound, but no water leaving the unit. Drained with shop vac. Found hose obstructed and pump had a broken impeller. Cleared obstruction, and replaced drain pump. Tested and verified proper function. Repair completed."

"Arrived on site to inspect unit for skipping sensing and never beginning a cycle. Upon closer inspection found debris lodged in cam causing belt to slip off. Replace belt onto unit, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to test unit for not heating. Upon arrival customer stated the issue with the door hinges has not been resolved. Oven will work intermittently but when it does, heat escapes from an improper seal. Door is opening past 90? causing the receiver to not be contacted properly which results in unit not calling for heat and light in cabin not turning off. Contacted techline to document SR#7738358853. Techline pushed unit for review and will contact customer in 3-5 business days. Job complete."

Arrived on site to test unit for burner not igniting test unit and found gas was off. Turned gas on test unit and all burner working as designed job complete.

"Arrived on site ,replaced front left switch . Tested unit , all burners functioning properly . Job complete"

"WOC54EC0HS04 Arrived to install previously diagnosed and ordered part. Prior to disassembly of the machine, inspection of the part revealed it was damaged and the emitter cover was crushed. Office to reorder part and Tech GC to inspect prior to scheduling. ; ordrng 1 W11346197 (Magnetron) and 1 TechToInspect (Tech GC to Inspect Prior to Scheduling)"

Arrived onsite for leaking one time and replicated door boot leak symptom from obstruction of the 6 oclock position on the boot door connection. Cleaned obstruction. Unit no longer leaks. Advised customer on findings. All checks good. Unit is in good working order.

Arrived on site to test unit for unit giving f8E4. Found water in float. Removed waste test unit and unit test good. Showed customer hot to lift top rack to make more room for bottom rack to not block spray arms. Job complete

Arrived on site for door not closing properly. Found front panel was bent so hinge receivers are pushing door out. Not making contact with switch. Will need new panel and receivers. Reset for thurs; ordrng 1 W11402947 (Panel) and 2 W11568982 (Hinge receiver)s

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. Found the unit working an operating as designed. Call complete.

Arrived on site to test unit for right rear burner not igniting correctly. Found burner cap not sitting correctly. Secured burner cap test unit and unit test good job complete.

"Arrived onsite for oven range not working. On inspection the bake was trying to ignite but never did. The broil worked fine, so I gain access to the back and tested the DSI Board. The broil had 124 vac at the DSI going to the regulator coil the bake had 40 vac that dropped to 6 vac to the regulator coil.odering DSI board. ; ordrng 1 W10860916 (DSI SPARK board)"

"Arrived on site to inspect unit for broken agitator. Found agitator in pieces upon arrival, replaced agitator, tested unit, unit is running as intended. No leaks present at this time. Job complete."

On arrival verified complaint of no heat. Replaced thermal fuse previously diag and found unit now heats. Checked with vent attached and vent test is good vent meter shows green. Job complete.

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the oven keeps making a noise and the cooktop gets hot in the middle when the oven is on. I advised the customer that the oven vents from under the control panel and its designed that way. I tested the oven on bake at 240 degrees and the burner ignited as designed and then once it reached temp it would shut off. Once the oven cooled, the burner ignited again and the customer identified the noise. I advised the customer that the unit is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

KDTM604KPS1 Arrived to inspect steam issue. I found the gasket had been incorrectly installed during manufacture and had rolled inward due to being over-stretched. I replaced and tested. The chassis required adjustment to correct door closing. No leaks observed during service.

"KRFF577KPS02 Arrived to inspect door closing issue. I found the machine will require complete adjustment, including leveling and door matching, due during inspection, I found the gasket had a large tear starting at the seam in the upper tab area. Office to order door gasket. No leaks observed during service. ; ordrng 1 W10407212 (Gasket, RH, GY)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV dye drier. I evacuated the system and removed and replaced the mentioned parts. Vacuumed the system down to -30/0psi. Installed 3.7oz of R134a refrigerant and tested the unit. Pressures held good at -5/100psi. Unit is beginning to cool with good frost pattern. No water connections/leaks observed during service, job completed."

"Arrived on site for buttons not responding. Upon arrival, we found drum light is on but no response to touch on UI. Replaced control and now control is now responding. Tested unit and now unit functioning as designed. Job complete"

Arrived on site to test unit for door not closing properly. Found unit does not have rails underneath unit installed. Cabinet cutout is too small to allow rail installation. Advised customer to contact contractor and/or home warranty for needed cabinet adjustment. Showed customer service pointer W11639932 which illustrates concern and correction.

Arrived onsite for no power to washer and reset washer to restore power. All checks good. Changed language to preferred first language of customer to improve usability. All checks good. Advised customer on repair.

Arrived on site. Found back right corner dented took pictures called tech support per tech support cosmetic damage and for customer to contact whirlpool customer service with file #Sr#7738870379

Arrived on site with previous diagnosed parts. Removed top panel. Replaced transformer and control. Upon test I found recirculating pump is still not working. Replaced pump. Verified operation. Call complete.

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Upon entry, I found the refrigerator running. I did confirm temperatures inside. The refrigerator were about 78?F. I checked behind the unit and found the compressor running, but the compressor was hot to touch. I found the unit either had an inefficient compressor or had a leak. Ordering all sealed system components in the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for three hours due to potential multiple system parts needed with Lockring.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access valve) and 2 W11504449 (Evap to cap tube coupler)s and 1 LOKRING (LOKRING)"

Arrived on site replace filter base and cover . Cover is still not clicking into place . Found liner slightly uneven . Added shim under front of base . Cover is clicking into place and staying put . No water leaks detected at time of service. Job complete .

Arrived on site for washer showing f7e1. Upon arrival confirmed failure. Found capacitor broken and wires to it broken also. Repaired wiring and replaced capacitor. Tested u it and found no leaks and washer working as designed. Call complete

Arrived onsite and found unit operating with failed upper hi limit t stat. Replaced with thermostat fix. All checked good.

"Arrived on site to inspect unit for loud noise. Upon closer inspection found sound pad hitting fan next to compressor in rear. Found evap motor and diffuser working as intended. Secured sound pad, no leaks present at this time. Job complete."

Arrived onsite for dishwasher not working. On inspection found error F7E2 pump not working. Installed new pump and tested the unit. Ran unit in diagnostics mode and it completed with no issues and no water leaks.

"Arrived on site to inspect washer not draining/spinning and making a loud noise. Upon further inspection, the customer advised that the unit wont spin and when it does, its extremely loud. I attempted to manually test the spin and the unit failed to spin. The drain pump came on and after a few minutes the unit timed out and shut off. I removed the washplate and found the basket bottom plate rusted and the four bolts seized to the basket. I tilted the unit back and found the gearcase has leaked oil and gotten on the actuator and the belt is fraying. I found where water has splashed over the sides as the cabinet has dry water streaks on them and there is rust at the bottom base (photos). I advised the customer of my findings and advised I would have to order parts and get authorization from their warranty to repair. I am ordering the gearcase, basket, four bolts, motor spacer, drive belt, actuator and actuator bracket, along with CNOTE-2 MAN REPAIR, CNOTE-2 HOUR JOB and CNOTE-AUTHORIZATION. I recommended the customer not use the unit due to the probability of the unit leaking water due to the failed gearcase. No water leaks observed during service, office to schedule return service.; ordrng 1 CNOTE (AUTHORIZATION FOR PARTS) and 1 CNOTE (2 MAN JOB) and 1 W11178811 (Basket) and 1 W11665996 (Gearcase) and 4 W11178813 (Basket bolts)s and 1 W10883812 (Motor spacer) and 1 W11676809 (Drive belt) and 1 W11614637 (Actuator) and 1 W10883809 (Actuator bracket) and 1 CNOTE (2 HOUR JOB)"

Arrived on site for front left burner not operating. Upon arrival found right front electrode is fractured and spark is not happening at correct location to ignite. Need to order right front electrode. Need to weigh this call for 2 hours. Returning tech will need to remove built in oven to gain access to cooktop. Office to reschedule . ; ordrng 1 2hourweigh (2 hour weigh)

"Arrived on site for washer making Lou noise during wash . Found stator bolt had fallen out . Didnt see any damage to stator ,rotor , slider . Replaced bolt out of slider kit . Ran diagnostics. Unit is quieter but making a knocking noise . Ordering another slider ,gearcase and agitator . No water leaks detected. Call to set return ; ordrng 1 W10734521 (Slider) and 1 W11550891 (Agitator)"

Arrived on site for unit not draining. Tested unit and found unit was draining. Could not determine why the drain cycle will not function prior to arrival. Tested drain multiple times and unit functioning as designed. Could not duplicate issue. Job complete

Arrived onsite for icemaker not working. Replaced the icemaker immediately began a cycle. All checks good.

Arrived on site to test unit for unit leaking. Test unit and found water coming from sump and motor and tub. Found a weird thing on the tub like it was sanded and damaged the tub. It doesnt look like it was melted. Will need to replace sump and motor and tub. Will need 2 hour job. ; ordrng 1 W10909756 (Tub) and 1 2hourjob (2 hour job)

Arrived on site and replaced condenser and filter drier. Vacuumed system down and charged to specs with proper amount as stated in service pointer of 6.2oz of r134a. Allowed sheet of ice to form and released to grid cutter ideally. Advised customer to monitor. Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for grinding noise. Tested unit in diagnostics multiple times and could not mimic the noise. Due to the noise being intermittent, replaced splutch assembly, actuator and belt as precautionary. Advised customer to run a cycle and monitor, if noise returns than a gearcase would need to be replaced. At this time unit is running as designed, no leaks detected, job complete."

Arrived onsite and found unit operating with failed slider. Replaced the slider. Unit is now working. F7e4 repeat failed slider magnet loose for plastic gear.

Arrived on site and replaced previously diagnosed infinite switch. Unit now working as designed. Job complete.

Arrived on site to install filter housing and new damper per previous tech. Replaced both items and verified proper function. I advised the customer that they MUST remove the large amount of items that are shoved against the back wall to allow airflow to move and cool properly. Repair completed.

Arrived on site for dryer shutting off mid cycle without display changing and showing it was still drying. Upon arrival confirmed issue and found motor failing. Replaced motor and blower wheel. Found dryer working as designed. Call complete

"On arrival verified complaint of not heating. On first inspection found unit is heating but ran vent test and meter showed red. Checked with hose disconnected from wall and it was yellow. With unit complete disconnected it was green. Unit is working as designed but vent is dirty, unit needs another vent cleaning. Job complete."

Arrived onsite for range with error F2E1 keyboard or controller issue. Customer said it happens when she is using the oven no the cooktop. Turn oven and for 30 minutes and never saw the error. Customer said that if she leaves it only to cooldown it will start again. I informed the customer that the vent for the oven is right below the control board. I told the customer she has a heat issue. That the cooktop does not get the control board hot enough to induce the error. Control board is on back order. Office to reschedule when part arrives.; O-emld tckt

"Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gear case, belt, and cam. I also replaced the drive motor due to the cooling fan blade free spinning on the motor shaft. I ran the DLMS calibration and the service cycle. The machine completed the cycle and is working as designed. Call complete."

Arrived on site for fidge tripping breaker . Breaker has been replaced but still tripping . Ran diagnostics. Let all test run for awhile . No tripping . Unit has been unplugged and heater is dry. Replaced heater and left IM turned off . Instructed construction supervisor to monitor fridge and see if breaker trips . No water leaks detected at time of service . Job complete

"Arrived on site to test unit for rack rollers broken. Inspected unit found wheels have broken off the bracket. Replaced rollers, unit is now functioning as designed, job complete."

Arrived on site and replaced FC door. Unit working as designed. Job complete.

"Arrived on site to inspect dishwasher door falling down/open. Upon further inspection, I tested the door and it would not stay closed when opening approximately 4-6 inches. I pulled the unit out and found the right hinge spring was damaged from the sound insulation getting caught in the spring and not allowing it to retract. I removed and replaced the hinge assembly and tested and found the sump assembly is struggling to pump the water during a wash and is making a loud moaning noise. I am ordering the sump assembly and scheduled return service for 04/19/24 per customer request. No water leaks observed during service.; ordrng 1 W11416362 (Sump assembly)"

"Arrived onsite for previously diagnosed parts. Installed the harness,screw & drawer. Ran unit in diagnostics mode and the unit passed the diagnostic cycle with no issues. No water leaks detected during service."

Arrived onsite and found unit operating with failed console. Replaced the console. Unit is now operating as designed.

"KRSC703HPS05 Arrived to inspect no ice. I found the ice maker fully operative within test mode 44 and at attempted water dispenser in mode 45, the valves could be heard to actuate, but no water was delivered. Inspection of the fill tube area revealed an ice mass within the nozzle. Ultimately, I found the heater assembly for the fill tube showed an open circuit, allowing the voile to freeze. The unit will require a replacement door. During testing I also noted excessive lower unit noise and sound pads will be required as well. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11593330 (FC Door, SS) and 4 W11197416 (Sound Pad)s"

Arrived onsite for concerns about washing well and found unit not filling consistently due to float switch shorting and causing intermittent improper filling. Replaced float switch and and tested and base functions operating as designed. Explained best use and care practices to customer to optimize performance.

Arrived on site for washer not agitating. Unit was moved to garage. Replaced agitator assembly. Verified operation. Of motor. Water not connected. Call complete.

"Arrived on site to test unit for leak. Put unit in diagnostics and inspected under the DW. Found leak coming from wash motor. Replaced wash motor assembly and tested, all components are properly engaging. Unit is running as designed, no leaks detected, job complete."

Arrived on site to inspect unit for it cooling properly. Found evap encased in ice. Thermistor and heater are not responding correctly. Ordering heater and thermistor and will return. Rescheduled for 4/17/24; ordrng 1 W11650662 (Defrost heater) and 1 W11650662 (Thermistor)

"1290Arrived on site. Replaced dispenser cover tested dispenser working,replaced right side fresh food door gasket"

Arrived on site for water leak issue. Tested unit and found sump on seated properly causing manifold not to have a secure connection on sump. Reseated sump assembly and secured manifold. Ran test cycle and found no leaks present at this time. Job complete

"Arrived on site for no ice. Found pump shutting off water fill early,replaced defective pump ran diagnostics all test passed unit now working as designed"

Arrived on site with new valve. Removed control panel Replaced water valve assembly. Rand and completed diagnostics. Call complete.

Arrived on site to test unit for condensation built up on horizontal mullion between FC and RC. Found mullion temps on arrival at 52.9 degrees. Disconnected condenser motor allowed Yoder loop to heat up for 15mins and found center only warmed up to 66.6 degrees. Documented findings with Techline and unit send for review. Job complete. SR#7738697655

"WDT730HAMZ0 Arrived to inspect rust spots within machine. Upon arrival, I found there were multiple rusty spots in a line, from the upper right to lower-mid of the inner door. The spots appeared to be from dripping, from above the door. Inspection revealed no sources within the machine and further inspection showed the bottom of the lower rack had stains from the origination of the spotting. The customer had some baking pans with rolled edges and due to the construction, water would incur, corrode the inner bare steel and then drip out after the wash when unloading. I advised the customer if my findings. No leaks observed during service."

"Arrived on site for unit making noise. Upon arrival the unit made a resonating noise intermittently around 20 to 30 seconds at a time. Called SW for troubleshooting. Ran air fluff cycle and found that the unit did not make noise. Suspect its heat related. Ordering heating element. If this does not resolve the issue, call tech line to document intermittent noise. Set to return on the 17th Wednesday ; ordrng 1 279838 (Heating element) and 1 WP694089 (Blower wheel) and 1 279827 (Motor drive)"

Arrived on site to test unit for damaged hinges. Found broken tub hinge receiver. Will need new tub to repair the issue. ; ordrng 1 2hourjob (2 hour job) and 1 WPW10681514 (Tub)

"WRS325SDHZ08 Arrived to install previously diagnosed and ordered parts. I evacuated the system, noting pressures that indicated a full charge. I removed and replaced the compressor,service port and dye drier and then vacuumed. Holding well below 500 microns, I charged with the MFG calculated refrigerant charge and tested. Operational test good. No leaks observed during service."

Arrived onsite for a washer leaking water from the bottom or underneath. The customer stated water leaks from the dispenser and gets her clothes all wet after a cycle has finished. I found the valve weeping water into the dispenser. I replaced the housing and tested the machine. The machine is working as designed but the dispenser cup on the right side is broken and needs to be replaced. Ordering W10919352 drawer. RS for Wed 4/17.; ordrng 1 W10919352 (Drawer)

"Arrived on site ,replaced door latch . Still getting latch error code,. Replaced control. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site to diagnose refrigerator losing cool. On arrival spoke with customer who said the unit seems to be properly cooling and is no longer having issues with either compartment. I checked the freezer door and found it was not actually sealing due to one of the rollers on the drawer being off a tooth. I was able to reset the wheel to proper position. No other parts needed. Repair completed.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit is still leaking on the left side under the door. I found old water stains and rust from where the unit has been leaking at the front left corner on the bottom of the tub (photos). I found the door gasket was not installed correctly and corrected the installation. I removed the lower spray arm,and found it not snapped into place correctly and corrected the issue and tested the unit. I could not duplicate the leak. I advised the customer of my findings and corrections and recommended they monitor the unit and report any further leaks being as I could not duplicate the issue. No water leaks observed during service, job completed."

Arrived on site to test unit for door gasket. Found door gasket not installed properly in bottom right side. Adjusted gasket and unit now working as designed. Job complete.