Arrived on site to test unit for not cooling properly. Found FC evap frosted over. Advised customer to thaw unit for proper diagnosis. Office to reschedule. ; ordrng 1 W11546681 (Evap harness) and 1 W11546981 (Defrost heater)

Arrived on site to test unit for door not opening. Test unit and found broken latch board. Replaced alt high board . Test unit and unit test good job complete.

"Arrived to inspect incorrect operation and indicators lit. Control failure, unit will required replacement control. ; ordrng 1 W11567348 (Control)"

Arrived on site to test unit for bottom spray arm not rotating. Test unit and can see bottom spraying and rotating.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main control and tested. The new control failed. Tested voltage and all connections and all was good. Tested the control by unplugging one connector at a time and cycling power and the control continued to fail. I advised the customer of the control failure and am ordering another control and office to schedule return service. Unit is stackable and customer will have the units unstacked upon return service as they did today. Both units left unplugged and water tel the washer was turned off for safety. No water leaks observed during service.; ordrng 2 W11574590 (Main Control)s"

Arrived on site to test unit for not keeping proper time. Advised customer to download app and connect unit to WiFi for software update. Gave customer WiFi team phone number. Job complete.

Arrived on site to test unit for condensation build up around ice door. No condensation present in FC no ice or frost around ice container. Just condensation on outside of ice door that drips down. Poured water into ice door and no leaks. Spoke with techline and was advised to replace FC door in stainless. Office to reschedule. SR#7734016403; ordrng 1 LW11258441 (FC door)

"Arrived on site to replace previously diagnosed gear case and cam, replaced parts noticed that the belt was stretched and needed to be replaced as well, tested unit found shift actuator will not shift, replaced shift actuator tested unit, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for intermittently making ice. Found all functions pumps working. Was unable to get compressor to engage in diagnostics. Accessed compressor and was extremely hot. Condenser motor working as designed. Removed condenser cover and allowed compressor to cool down. Was able to get compressor to turn on but pulling a consistent 2.9amps. Recommend replacing compressor. Needing sealed system tech and two hours on return visit. Office to reschedule. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Drier tube. No UV) and 1 Nitrogenkit (Nitrogen kit) and 1 W10913906 (Access valve)

"Arrived onsite for dishwasher not drying dishes. Upon arrival put unit in diagnostics and found stored error code 5/1, 2/1. Ran auto test and all passed. Found during testing incoming water was cold and customer not using rinse aid. Instructed customer on use and care, as well as running hot water at the tap before starting a cycle. Unit heating element is energizing. Job complete"

"Arrived on site to inspect water leak, inspected unit and work area and found when CX would use the water dispenser the line at the back of the refrigerator that connects to the valve the 90? elbow was cracked. I will order parts needed and return with valve just in case its needed. Office will contact CX when parts have arrived. Spoke to CS About parts being covered. ; ordrng 1 W11308813 (Water line) and 1 W10865826 (Water valve)"

"Arrived onsite for poor cooling due to defrost failure. Found failed defrost heater. Repaired unit heater. All checks good, unit is now operating as designed."

"Arrived on site to test unit for cooling issues, tested unit found unit cooling good, unplugged the unit to inspect condenser to see why it was bouncing, found one fan blade broken off, ordering parts, plugged unit back in and noticed that the compressor took several times to start, replaced start device and capacitor, customer also stated that the door alarm stopped working, will look into it on return trip, office to reschedule ; ordrng 1 WP12825803 (Fan blade)"

"Arrived on site to install previous diagnose parts. I replaced the thermal fuse, I found the heating element plate broken. I replaced the heating element. I reassembled the unit and tested it. It is now working as designed. Job complete."

"Arrived on site to test unit for no drain , tested unit found chopper blade has broken off and was binding the impeller, and heating element just has rubber bushings and is leaking water, both parts are covered under service pointers, ordering parts, office to reschedule ; ordrng 1 W11047695 (Element)"

"Arrived outside and found control bracket is broken, switch is not engaged by lever. Will need a new one to correct issue.; ordrng 1 WP2180226 (Control bracket)"

Arrived onsite for a refrigerator with a no ice condition. I found the FC only at 16 degrees. I tested thermistors and found the FC thermistor registering 16 degrees but the evaporator thermistor was at 32 degrees. Upon further diagnosis I found that the FC had just finished a defrost cycle before I arrived. I found the freezer temp had dropped to 5 degrees and was still cooling. I tested the icemaker and found it going thru a harvest and not filling. I found no voltage leaving the icemaker to energize the fill valve. Icemaker needs to be replaced. Ordering W11455232 icemaker. Office to RS.; ordrng 1 W11455232 (Icemaker)

"Arrived to inspect washer with code. I entered service test mode and found F2E1, F0E5, F0E7, F0E3 and F2E2 stored. I found the gear case had leaked oil and there were signs of missed-engagement in the rotor teeth are and slider areas. The unit will require the gear case, suspension, shifter, rotor and slider. Due to the saved F2E2, I am adding the UI, but it may not be needed. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11400156 (Suspension) and 1 W11449841 (Gear Case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11478526 (UI)"

"Arrived to inspect temperature issues. I measured the RC and it was at 57. The FC was 11. I found the RC evaporator intake was full of frost and I advised the CX that the unit will require a 48 hour defrost to ensure all of the frost and likely ice has be defrosted fro the RC evaporator. Further, the right RC door gasket was torn at the top, at the mullion flap area and will require replacement. The drain tube at the lower unit area was badly gapped and I corrected and sealed with mfg sealant. I set the unit to Basic defrost, from the standard setting of Adaptive, due to the low use by the CX ; ordrng 1 W10688387 (RH DOOR GASKET)"

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor threads have stripped and motor and yoke will need to be replaced to complete repairs; ordrng 1 WPW10317991 (Motor) and 1 WP63052-2 (Yoke)

Arrived onsite for refrigerator that would only display crushed Ice and the ice in the ice bin would clump sometimes. Upon inspection I found that the dispenser was operating as designed see pix but the ice door was not sealing properly causing the clumping. Office to reschedule.; ordrng 1 WPW10353552 (Ice door)

Arrived onsite for refrigerator with a deli drawer control panel that does not work. Upon inspection I found that the was water intrusion in the cavity that the control panel sits in causing it to short out. I also noticed that the right rc door gasket was torn and leaking air and the cx wanted to replace her bin.; ordrng 1 W10846057 (Gasket) and 1 W11026416 (Bin)

"Arrived on site for washer not finishing cycles leaving load wet . Ran diagnostics and for off balance load and unable to reach max rpm . Found tub will bounce several times when pushed down , also unit will not lock. Ordering latch and suspension . No water leaks detected at time of service. Call to set return ; ordrng 1 W10748956 (Suspension)"

"Arrived on site and replaced water hose to dispenser, attempted to replace bellow but found the new part is incorrect. The correct one will need to be ordered.; ordrng 1 W11384425 (Bellow)"

Arrived on site to replace element found unit leaking from sump aNd motor. Will order new Sump and motor ; ordrng 1 W11178672 (Sump and motor)

Arrived on site to test unit for unit giving inverter error code and shorted keypad error code. Will need to replace control board and console and inverter and magnetron at the same time ; ordrng 1 W11093258 (Console)

Arrived on site to test unit for unit not heating. Replaced magnetron capacitor and diode. Unit still making noise. Called Techline and test unit with Techline and found bad transformer ordering transformer and 2 hour job File#7734015062; ordrng 1 W11334531 (Transformer) and 1 2hour (2 hour)

Arrived onsite for a washer that will agitate but will not spin unless the tub is empty. After talking with the customer I found out that the washer will spin and drain but will not agitate. I ran diagnostics and found the wash plate teeth stripped and not engaging the wash plate. I removed the washplate and confirmed the teeth were stripped. Ordering W10902814 Washplate. RS for Thursday 7/7/2022.; ordrng 1 W10902814 (Washplate)

"Arrived on site to test unit for lights not working properly, tested unit in diagnostics found light is engaging properly, when light is activated on display it does not come on, customer stated that at times the console will become unresponsive, unit is connected to Wi-Fi but not through whirlpool app, advised customer to call Wi-Fi team and get this unit to receive proper firmware updates if after unit has been updated and issue persists recommend replacing console, at this time job complete"

"Arrived on site to test unit for not working properly, tested unit found heating element is working, it fill with water and it drains, but the solenoid is not switching between wash and drain, causing water to drain out of unit when wash motor engages,

"Arrived on site for wave guide cap melting. I inspected the unit and work area. I found the wave guide damaged causing arcing in the wave guide. I called safety and advised them of my findings, making the unit N;A

Arrived on site for upper rack being broken. I inspected the unit and work area. I found the adjuster broken on the upper rack. I replaced the adjusters with a new set. I reassembled the unit and tested it. I found it working as designed. Job complete.

Arrived on site for cooling complaint. Adjusted settings on control adjusted gasket seals.

"Arrived on site and replaced inlet valve diagnosed by previous technician, after replacement dishwasher will start a normal cycle took a short video of it running and sent it to KB/service management, job complete"

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,installed a filter drier and attempted to replace compressor,found cap tube broken in liner wall unable to reach other end of cap tube to extended and repair. Called tech support per tech support whirlpool will contact customer. SR#7734004306"

"Arrived on site disassembled dryer and replaced motor and blower wheel,it is now working properly, job complete"

"Arrived on site and found while dryer is running there is a scraping noise. Disassembled the dryer and found debris stuck in felt ring. After clearing debris and reassembling dryer it is running normally.

Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain clogged and cleared drain. All is working properly at this time and no leaks were found after service was performed.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed and replaced icemaker. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a microwave that has a damaged door. Found outer door glass broken and replaced door. All is working properly at this time

"Arrived on site to install previously diagnosed and ordered part. Due to the capacitor failure, I removed and replaced the capacitor and tested. The unit continued to fail. Following the tech sheet, I tested the control and found it too had failed. I removed and replaced the main control and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose a washer that is leaking. Found drain clamp not securing drain line to pump properly. Also note two internal hoses have evidence of leaking, and evidence of leaking from outer tub in several locations. As tub parts cannot be obtained (backorder with no eta)

Arrived on site to diagnose an ice machine that is not producing ice. Found external drain pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site and found gearcase has failed

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. I found the ice maker had stopped mid-cycle again. I tested the valves, switches, and fill tube heater at the main control and found the control is bad. All,switches, fill tube heater and valves ohmed out good. Ohmed the bucket switch and it is good. I removed and replaced the main control and ice maker and tested and ice maker is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for washer, inspected unit and work area. Inspected unit and found error code stored F8E1 Called techline and spoke Lion sr#7734006316 and explained that water pressure has to be constant so unit can operate correctly. CX is on a well water supply and will not have constant pressure and cause unit to stop mid cycle. I explained to CX and they understand about the situation. No leaks observed during service. Job completed."

"Arrived on site for refrigerator not cooling inspected unit and work area. Unit was in different room because CX house is being remodeled. Inspected unit and found UI displaying cooling off, and I helped the two button to turn cooling back on and exposed evaporator to check frost pattern and it was good. Unit is cooling as designed. No leaks observed during service. Job completed."

Arrived onsite for a dryer that is completely dead and not responding at all. I found no voltage at the outlet. I found the breaker had been flipped to the off position and was not tripped. Mr stated he does not know how that happened and the dryer stopped working a 9:00pm one night. I advised the customer to put a lock on the breaker panel. I turned the breaker on and tested the dryer in different cycle selections. I found the dryer working as deigned.

Arrived onsite for a washer displaying an F30 long fill error code. I found 3 of the cold water valves hardly dispensing any water. The log valve needs to be replaced. I replaced the log valve and ran diagnostics. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for an ice machine to replace previous diagnosed parts. I replaced the water pan and ran a clean cycle for the customer to make sure the clean light would turn off. The clean light turned off and the unit is working as designed. There were no water leaks present at the time of service.

Arrived on site to test unit for unit not filling with water. Test unit and found float stuck in the up position making unit thing it was full of water. Secured float test unit and unit test good job complete.

Arrived onsite for washer with what seemed like a leak that was doing from the bottom of the unit. Upon inspection I found the that drainage pipe out off the home was backing up when ever the unit would drain. I check the drain hose for proper inspection and found that it was installed properly. I then advised cx to have the piping in the home and clear the restriction fixed

Arrived onsite for dishwasher that was not installed properly. Upon arrival removal the DW and reinstalled it with brakes and screws that was sent with me. Job complete.

"Arrived on site for a washing machine not draining. I put the unit into diagnostics mode and it had stored error codes F9E1 for long drain, F8E6 for water hazard, and F0E4 for water temp error. I then activated each load and found the drain pump lightly humming, but not draining. I gained access to the pump and checked voltage going to it. I found a good 120VAC. I then ohmd out the pump and it read 21.4 which is out of range. This indicates a bad pump.* Upon further inspection I found a hair pin inside the old drain pump. I verified the drain hose was installed correctly and found no leaks at the time of service. I collected the balance in full on CC. Call complete."

Arrived on site to install previously diagnosed parts. I installed the parts and tested the unit. I found it still failing. I called techline and spoke to Andrew and kept the same SF#. Andrew told me to advise the customer that WP will reach out to the customer. Call complete.

Arrived onsite and used terminal block to repair electrical connectivity issue at power block with burnet block and shorted wiring. Unit is now operating as designed. Advised customer on repair.

Arrived onsite repaired washer by correcting poor connections at the power block. Unit is now operating as designed. All checks good. The L2 was intermittently connecting and allowing proper function.

Arrived onsite for hinge for plate at top of left hand door has become detached at last contact point will not reseat. Upon arrival found that the mullion was not secured to the door.secured the mullion to the door and mullion operates correctly. Job complete

"Arrived onsite for continued issues of thermal fuse blowing. Contacted SW for assistance. After series of test , found the tstat was only opening intermittently. Replaced tstat and heater is now cycling normally and everything else test good. Job complete"

Arrived on site to test unit for braket broken on right side for holding sump and motor. Replaced both brackets test unit and unit test good job complete

Arrived on site to test unit for oven not having any display. Test unit and found opened thermal fuse replaced fuse.Test unit and unit preheated to 350. Advised customer that if it Happens again they will need to replace the cooling fan.

Arrived on site to test unit for unit not heating. Test unit and found high voltage issue. Replaced magnetron capacitor and diode

"Arrived on site to test unit for name plate issues, tested unit found half of the name tag Crumbled together, replaced name tag, not finding any other issues with unit job complete"

"Arrived on site to test unit for water leak, tested unit found all components running good and was not able to mimic water leak , split door no signs of water on the inside, inspected spray arms and found lower spray arm metal piece missing on one side, replaced spray arm, advised customer to monitor to see if leak returns, call us back, recommend replacing gasket on return trip if necessary at this time the unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for no power, tested unit found all connections are good, noticed that the breaker was tripped, reset breaker, unit is running as designed, job complete"

"Arrived on site to test unit for 3 dashes on display, customer stated that clean washer light was blinking and when she completed cleaning cycle, the light stopped blinking and all operations returned to normal, put unit through diagnostics cycle, no error codes are stored in system, all components tested good, unit is running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the front right, left front and left rear switches and front left burner element being bad, I removed and replaced all parts mentioned and tested. Unit is operating as designed.

Arrived onsite for a wall oven that the home owner is afraid to use because he thinks its a fire hazard. I explained to the home owner that it was ok to use the oven in any mode but I advised not to run a self clean cycle because the bottom shelf between the oven and lower drawer has a cut out and this can cause heat to get trapped and could cause the thermal fuse and TOD to blow and shut the oven down. I showed the home owner in the owners manual where it shows the cabinet fully enclosed with no cut out. I explained the cut out was used for older style ovens where the fan ran the opposite direction and air entered at the bottom then blew out the top but when the control panels were changed the manufacture reversed the airflow to enter at the top and blow out the bottom. I called techline and spoke with Ed SR# 7734004123. Ed agreed with what I explained to the customer and stated the false bottom needs to be closed up and solid to insure proper airflow. Call complete.

"Arrived onsite for dishwasher not letting water in. Upon arrival inspected unit. Checked connections and insured supply line was on. Ran unit in normal operation and had no issues. Unit filled, washed, drained and heated. Customer stated tried cycle with heat dry and did not function. Ran stated cycle with heat dry and all functioned. Could not duplicate any issues. Power cycled unit to allow full reset. Unit is currently functioning properly. Customer will monitor. Instructed customer on use and care including use of rinse aid and tips for better drying. Job complete"

"Arrived on site range not igniting. I inspected the unit and work area. I found two shut offs, on that the wall and one inside the right cabinet. I turned both on and found gas leaking at the wall. I found the unit providing gas to the burners. I found gas leaking at the yellow flex line. I recommend replacing the line. Once the line is replaced, the unit will work as designed. Job complete."

Arrived on site for a refrigerator that is unlevel and has other light concerns. Inspected unit and work area. Customer did not like the fact that she had to open the door over halfway for the lights to come on. Did verify proper opening and closing of the door with the hinge. I did advise the customer that it is normal operation and that the switch Hass to be completely depressed in order for the light to come on. Went ahead and adjusted the leveling of the refrigerator. Whenever user care guide and answered all customer questions. Call complete.

Arrived onsite and repaired unit door issue with generic screw. Unit is now operating as designed. Advised customer on repair. All checks good. Proof of purchase offered putting unit in warranty.

"Arrived on site for refrigerator that is not dumping ice. Inspected unit and work area. Did confirm the customer complaint and found the icemaker broken. Replace the icemaker and tested the unit. It began to work and operate as designed

Arrived onsite and repaired the oven according to prior diagnosis. Unit is now operating as designed. Advised customer on repair. Charged balance of

"Arrived onsite for refrigerator with doors that where not aligned properly and the water out of the dispenser was warm. I advised doors to help with the alignment and the frost/ moisture buildup in the rc and fc, i checked the water at the wall to see if the water was hooked up properly when the home was built it was (not hooked up to hot water) I explained to the customer how the reservoir works. I call techline and spoke to Travis about the refrigerator and all of my findings and got sr#7734011478. Job complete.o"

Arrived onsite and repaired the dryer by replacing the heating element. All checks good. Unit is now operating as designed. Advised customer on findings.

Arrived onsite and repaired the dishwasher which had water damage to the control and ui. all checks good. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and tested unit for operational hazard and oven seal. Unit is operating within design specifications. Checked burner operation and found all operating as designed. Advised customer on repair. Unit is now operating as designed.

Arrived on site to test unit for no power. Test unit and found bad filter board. Replaced filter board test unit and unit test good job complete.

"Arrived on site for fridge gasket not sealing properly. I found the unit in the garage. I inspected the unit and work area. I inspected the gasket and found no rips or tears in it. I found no condensation or ice up on the fridge liner. I inspected the inner liner of the door and found no separation or signs of any damage. When the door is closed there no no sign of a gap, and the door holds a proper seal. I called techline and spoke to JR Sr# 7734010448, I advised him of my findings, and advised for no parts to be installed at this time, the gasket is sealing properly. Job complete."

Arrived on site for a dishwasher not heating. Upon further inspection I found physical burnouts and rust on the element. I replaced the element and then test the unit while monitoring amp draw. I found the heater and unit working as designed. No leaks observed at the time of service. No fee collected due to concession W139ZE0APL1. Call complete.

"Arrived on site for a range with a burner not igniting. Upon further inspection found the front middle burner not lighting. I found that the ignitor would faintly click, but the spark was not visible. I gained access to the ignitor and found it grounding out. I adjusted it and then tested the unit again. The burner was now igniting and working as designed. Call complete."

"Arrived on site to test unit for damage, tested unit found damaged top MW cover and bottom metal plate, ordering parts office to reschedule ; ordrng 1 W10571127 (Base) and 1 W11446919 (Outer case)"

"Arrived on site for washer, inspected unit and work area. Tested unit and found badly noises coming from drain pump. Unit was filled with water and I used my shop vac to drain water out. Removed pump and found blades damaged and no resistance on the blades. Would need a new pump to repair unit. CX has decided any further repairs. No leaks observed during service. Job completed."

Arrived on site for left front burner not igniting . Igniter is sparking when any other burner is activated . Ordering switch harness . No gas leaks detected at time of service. Call to set return .; ordrng 1 W11561443 (Switch harness)

"Arrived on site for dryer, inspected unit and work area. Tested unit and there was no power. I checked the outlet and no voltage was detected. I went and checked the breaker and it was tripped. Unit is on a GFCI outlet and breaker will trip from time to time and will have to be reset. I explained to CX on how to properly check it and reset it. Unit is operating as designed. Job completed."

Arrived on site for a washing machine that is leaking from underneath the unit. Inspected unit and work area. Confirm the customer complaint and did verify water leakage. Found the water leaking from the tub seal. Replaced the gear case and tested the unit. Found water still leaking from the same area. Was advised to replace the tub. Ordering tub and tub seal and the office will need to call the customer back in regards to a return date. Please schedule service for at least two hours.; ordrng 1 W10371566 (Tub) and 1 W10324647 (Tub seal kit)

"Arrived on site for refrigerator, inspected unit and work area. While inspecting refrigerator I found shelfs not properly placed causing the door to not to shut all the way. I rearranged shelves. Unit was also not properly leveled having a twist in the cabinet. Leveled unit properly and used my heat gun to reform the gasket on the freezer. Unit is operating as designed and no leaks where observed during service. Job completed."

"Arrived onsite for for DW not washing dishes properly. Upon inspection I found that unit would run in diagnostics just fine. I ask customer if they pre rinse there dishes and they said yes Upon further inspection I found that the lower spray arm was not connected. I connected it and then ran a cycle in the same manner that the cx would to see how well it would cleaned. And found that there was some food left on the dishes. I am ordering a clear door and feed tube , manifold. Office to reschedule.; ordrng 1 Cleardoor (Clear door) and 1 W11462355 (TUBE-FEED) and 1 W10340681 (MANIFOLD ASM-NEWCOR,FIXE)"

"Arrived on site for refrigerator, inspected unit and work area. Tested unit in diagnostics for defrost and found good voltage to heater. Tested defrost thermistor and was 7.3khoms, tested resistance in. The heater and was good. Advised CX to defrost unit completely for 48hrs and had them sign the waiver to defrost. A door was possibly not closed all the way and caused defrost problems. Leaks where observed during service. Job completed.

Arrived on site to replace ui and control board. Found ui its just a console will order new ui office to reschedule ; ordrng 1 W11460962 (Ui)

Arrived on site. Unit is completely no cool Best Buy is replacing unit

Arrived onsite for a cooktop that would not ignite properly on the front left burner. Upon inspection I found that the burner cap was not that one for the burner head. I am ordering 1x burners cap kit. Office to reschedule.; ordrng 1 W10833886 (CAP-BURNER)

"Arrived on site for no ice. Found shut off arm disconnected from icemaker and in the off position,installed arm lowered arm icemaker ran through a cycle and filled with water."

"Arrived on site for a range that would shut off and with the broiler not working. Upon arrival the customer stated that the broiler will sometimes click several times and never turn on, but is intermittent. They also found the unit will randomly shut off. It may shut off when not in use or during use. I put the unit into diagnostics mode and found no stored error codes. I then went to broil and found it clicked several times but never ignited. After this, the unit would light up and ignite every time. I was not able to replicate the power failure. I gained access to the DSI board and harness and found no physical damage. I called techline and spoke to Austin and received SR# 7734010752. I am ordering the broil burner and regulator to install. We will also install the broil ignitor. Office to reschedule.; ordrng 1 W10439242 (Broil Burner) and 1 W10861656 (Regulator)"

"Arrived on site. Unit not powering on,checked voltage at outlet good diagnosed a defective drain pump,ordering drain pump; ordrng 1 W10825875 (Drain pump)"

"Arrived on site for no ice. Removed icemaker no damage to fill tube wires,no ice in mold,ran diagnostics good air flow,ice box thermistor and icemaker thermistor passed,ran harvest test passed,ran fill test passed. No errors for ice production,powered on max ice option. Found damaged door seal estimate for gasket replacement

Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised the unit seems to be going off-balance fairly consistently and it will not finish the cycle. Ran unit through diagnostics and did not find any stored error codes. I tested the suspension and found the suspension shot. Check the basket in a high-speed spin and found it going off-balance and noticing the basket wobbling as well. I attempted to remove the agitator but was unable to remove the agitator due to it being stuck on the driveshaft. The unit will need a complete rebuild for repair. I called Whirlpool Third Party team and spoke to Candy SR# 7733952454. She gave me an authorization for repair (TPB04101L2.0). Ordering all parts and the office will need to contact the customer about a return date due to several out of stock and PSP items. Please contact the customer about a return date when parts are available. Unit will need two hours in two-man for repair due to limited laundry room space.; ordrng 1 W10902814 (Agitator) and 1 W10528947 (Hub) and 6 WP8533953 (Screws)s and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Filter) and 1 WP8533928 (Screw filter) and 1 W11130362 (Suspension) and 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 Cnote (2 men 2 hours)

"Arrived on site. Removed defective water pan,replaced water pan filled pan with water no leaks.

Arrived on site for refrigerator freezing items in rc and not cooling well in fc. Upon arrival confirmed issue. All thermistors and control as well as both fans all functioned as designed. Found lil/no frost on evap coil as well as no moister or coolness to the touch. Found amp draw to compressor at 0.7-0.84. Found compressor over heated. Drier and condenser coil both at room temp with no heat transference. Found compressor is ineffective and not pumping refrigerant through system. Will need office to acquire autho before rescheduling repairs for 2hr ss repair. ; ordrng 1 W11135151 (Compressor) and 1 W11103612 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Needs autho and 2hr repair)