Arrived onsite and found unit operating with failed fill spout extension not installed correctly and allowing leaking. Corrected fill spout extension. All checks good. Unit is now operating correctly.

"WRS315SDHZ17 Arrived to inspect ice issue. I found the issue was not with dispensing, but it was with ice clumping. I found the ice door would not fully close. There were signs of excessive debris and foam within the area of the ice door and I removed it. Replacing the ice door appeared to correct the issue as the replacement appeared to fully seal. If further issues persist,contact tech GC. No leaks observed during service."

Arrived on site with new parts. Removed and replaced Icemaker as precaution. Removed and replaced separator and display panel. Now getting it to click properly in place and not fall off. Call complete.

"On arrival verified complaint of no cool. Unit was completely warm and off on arrival. Plugged unit in and heard start click and comp hum then fail. Compressor is seized. Recommend comp, filter drier, process tube. Cap tube is copper. Office to reschedule. Ordering compressor, filter drier, and process tube.; ordrng 1 W11557425 (Compressor) and 1 W11557425 (Filter drier) and 1 W11557425 (Process tube)"

Arrived onsite for a refrigerator with a noisy fan. I found the evaporator fan a lot louder than normal. The customer had a recording of the fan and in the recording I could hear it hitting ice. I removed the evaporator cover and found a block of ice on the left side of the fan shroud due to water leaking from the icemaker fill tube and chute when the icemaker is going thru a fill cycle. I removed the block of ice. I replaced the fan and now it sounds normal. I am getting another chute because it isnt fitting correctly and adding a fill tube extension to stop this issue. Ordering WP2174755 fill tube extension and W11645360 chute. Office to RS.; ordrng 1 WP2174755 (Fill tube extension) and 1 W11645360 (Chute)

"Arrived on site to inspect unit for not powering on. Upon arrival found knob and timer broken, replaced knob and timer. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived on site to inspect unit for frosting over. Found gasket sealing properly. But unit would frost over the left side of freezer found silicone seal had separated on left and bottom left hand side. Added silicone to better seal. While removing drawers damaged right bracket and door switch. Replaced bracket and ordering door switch rescheduled for 4/22/24. ; ordrng 1 W11291142 (Door switch)

"On arrival verified complaint of not locking, visual inspection found broken strike, replaced the strike and ran operational test. All operations are good unit is function correctly. Job complete no leaks detected during service."

"Arrived on site to test unit for microwave errors. Found errors f6e0, f2e1, f2e0 and f6e8. Found ME cooling fan not engaging. Recommend replacing MW cooling fan, controls and console. Scheduled for 4-29 per customer request. Needing 2hrs on return visit. ; ordrng 1 W11344874 (MW cooling fan assembly)"

Arrived on site for fridge making ice but not dispensing at door . Can hear auger motor turning . Found bottom of ice bucket cracked and chunk of plastic missing . Replaced ice bucket and unit is now dispensing ice . No water leaks detected at time of service. Job complete .

"Apt 8101 Arrived on site for fresh food not cooling . Found ice pooled up under ice maker as well as in evap drip tray . Ordering valve ,IM, probe . Call to set return ; ordrng 1 W10715709 (IM kit) and 1 8003RP (Valve) and 1 W11399989 (Probe)"

Arrived on site to inspect unit for error code f9e1. Also found error code f3e1 was unable to find switch in truck parts will need to find and return with WPW10448876. Rescheduled for 4/22/24 customer would like 4/19 due to customer working from home fridays. ; schdld next appmnt for 4/22 MON !

"KRSF505ESS01 Arrived to attempt door sealing repair. The prior adjustment did not work and I attempted a secondary adjustment. I was able to get the door gasket to fully contact the chassis, without applying pressure. No leaks observed during service."

"Arrived on site for dryer not operating. Upon arrival,test unit and motor only hums, found that when manual turning by hand unit operates. Need to replace motor. Ordering motor, and wheel. Office to reschedule ; ordrng 1 W11094983 (Motor) and 1 WPW10349492 (Blower wheel)"

"Arron site to inspect unit for loud squeaking noise. Upon closer inspection found idler and rollers seized as well as padded rings on tub beginning to fail. Replaced rollers and idler, tested unit, unit is no longer squealing. Job complete."

Arrived on site for fan noise during convection bake. Tested unit and found convection fan cover warped causing contact between the fan blades and cover. Properly secured covered eliminating contact and noise is no longer present when running convection bake. Unit is functioning as designed. Job complete

"WDT730HAMZ0 Arrived to inspect noise. I found the circulation pump rotor had split, causing excessive noise and intermittent loss of pump action. I removed and replaced the sump assembly and tested. The unit regained all functions and operated as designed. No leaks observed during service."

"Arrived on site to test unit for not operating properly, customer stated that unit will randomly loose power and at the same time the disposal stops working, customer stated that this issue was corrected but water is slowly filling when unit is not running, tested unit and found weeping inlet valve, will need to replace valve to fix issue, ordering valve rescheduled for 4/19 ; ordrng 1 W11434044 (Inlet valve)"

"Arrived onsite for dishwasher not drying properly. On inspection found water on the top of the dishwasher dripping down and error F4E3 & F7E1. Talking with the customer that they tried to run the dishwasher when the water was turned off. I explained that the heating element will turn off and the motor will error out when it since no water in the unit. Informed the customer that running the diagnostic cycle will turn the heating element back ons. Tested the heating element amps and it was 7.5 amps. Did not see any rinse aid at the end of the diagnostic cycle, rerunning the diagnostic cycle, the rinse aid was dispensed in the second time the diagnostic was ran. The unit is operating as designed and no water leaks detected during service."

"On arrival verified complaint of unit not working. Found unit is currently working but was shown a video of the Ui unresponsive, unit needs UI replaced. Verified unit is heating. Ordering ui assy and ui PCB as they are separate parts. Office to Rs for part availability.; ordrng 1 W11427701 (Control panel assy) and 1 W11194422 (Ui pcb)"

"Arrived on site for microwave not heating removed control panel verified heat relay closing. Removed from over range. No visual failures. Sensors and cutoffs hood. Replaced capacitor, diode, and capacitor. Verified operation. Call complete."

"Arrived on site to h site to inspect unit for squealing noise during spin cycle. Upon closer inspection found unit unbalanced, balanced unit so basket would be evenly spaced between 4 walls. Inspected gearcase and rotor saw no signs of excessive wear. Ran diagnostic cycle while unit was spinning and washing could hear a hum or buzz coming from the lower portion and appeared to be struggling to begin spinning. Replaced clutch and stator unit didnt seem to lag after replacing but found basket jumping excessively during both diagnostic cycles, found holes not punched through basket. Ordering basket and will return. Office to reschedule. ; ordrng 1 W11178227 (Tub)"

Arrived on site and found I had no gaskets. Reordered. Reset for Friday am. ; ordrng 2 W10830046 (Gaskets)s

Arrived on site for range with air fryer setting not functioning correctly. Upon arrival found correct voltages and ran both convection bake and air fry modes. Found no sound notification in air fry mode only. Called techline twice under Sr#7738893308. Was informed that air fry mode doesnt have a notification o preheating display setting and is intended just to have food put in at start of cycle. Informed customer that per techline unit was heating as designed and instructed them to contact whirlpool for further assistance. Call complete

"Arrived on site for range with gas leak. Upon arrival customer stated they had bumped one of the knobs accidentally before leaving the house and when they cam back it had been leaking gas into home. Inspected all connections but found no gas leaks present. Called Techline Sr#7738891877, and safety sr#7738850820. Reported findings to try and find a fix for solution but techline e stated burners will let in a small amount of gas when activated to allow for faster ignition time and that there was nothing that could be replaced to fix customer compliant. Instructed customer they would need to speak with whirlpool for further assistance as customer wasnt happy with findings. Unit is working as designed. Call complete"

Arrived on site to Install power cord and insulation. Installed parts and unit was not connected to water or drain hose. Left everything as is job complete.

"Arrived on site to test unit for door not closing. Inspected hinges and found them bent. Replaced with new hinges and tested, unit is now functioning as designed, job complete."

Arrived onsite with new parts. Removed upper rack Removed top tracks and found gasket messed up. Replaced tracks and nuts. Verified operation. No leaks. Call complete.

"Arrived on site to test unit for no operation. Upon arrival noticed unit was not powering on. Checked breaker, outlet and power cord connections. Found pins on the power cord were pulled out and not making a proper connected. Secured connected and adjusted pins, unit now has power. Tan a diagnostic cycle, all components are engaging properly. Unit is running as designed, no leaks detected, job complete."

Arrived on site to add pressure regulator. Found pressure regulator that was brought was for oven. Will need to return with correct pressure switch. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator)

Arrived onsite for a microwave that will not heat and the turntable will not turn unless the bottom of the door is pushed in. The interlock acted like it was sticking so I replaced it and tested finding the same issue. I replaced the door and tested and the microwave is working as designed. Call complete.

"Arrived onsite for left front burner not sparking. On inspection found no spark on the burner, gain access to the spark module and took the igniter that was not working and moved it to a working port now the left burner is igniting. Installed a new spark module and the unit is operating as designed from the factory. No gas leaks detected during service."

Arrived onsite for new use washer. Customer had concerns about basket motion and acceleration knocking. Advised on design and noise and on mildew reduction and maintenance. All checks good.

On arrival verified complaint of unit timer starting on its own. Replaced timer and pts as previously diagnosed. Unit was in the living room on the carpet. I retrieved my sled to slide unit to the laundry room. Before I could get to the unit the customer moved the unit accessed the floor with out the sled. There are now marks across the floor from the living room to the laundry room. Took videos and sent to the office. Documented pictures in QP. Once reinstalled found operational test is good unit is working correctly. Job complete.

Arrived on site and spoke with builder. Builder asvised dishwasher didn't have a high loop in the drain. Foind hose correctly routed and looped on inspection. Added pic. No adjustment needed to be made. Call completed.

Arrived onsite for oven with lock error on display. On inspection you could not get the display to clear the lock message. Installed a new UI on to the oven. Now the display is working heated oven to 350? with no issues. Oven is operating as designed from the factory.

"Arrived on site for beeping dishwasher. Upon arrival customer clarified the beeping is due to a leak sensor trigger. Inspected unit and found no leaks. Customer stated water made its way into drip tray. This would trigger the float switch and not allowing another cycle to start. Unit has been functioning without error for a few months, after clearing water , unit started once water was removed and has been functioning since. Could not duplicate the issue. Could have possibly been loading issues. Customer will monitor. Job complete"

"Arrived on site for refrigerator not cooling. Upon arrival found all fans and compressor running but frost evap pattern was very little indicating a failing sealed system. Will need office to reschedule once availability of the following parts is known: W11580057 compressor, W11578004 evap, WPW10143759 uv drier, WPW10143759 access valve; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 WPW10143759 (Access valve) and 1 R600 (Copper cap tub r600) and 1 W11578004 (Evap coil)"

"Arrived on site for noise complaint. Ran diagnostics no odd noise from freezer and fresh food fans while running,ran compressor test,removed compressor cover checked condenser fan assembly no odd noise adjusted tubing lines on compressor reassembled unit unit passed all diagnostic test no ice build up on evaporators"

"Arrived on site ,replaced diffuser . Ran diagnostics. Door is opening and closing properly . No water leaks detected at time of service. Job complete."

Arrived onsite for a dryer getting clothing too dry. I found this wasnt the customers complaint. I found the actual issue is that clothing is getting torn up when it is in the dryer. The customer was also concerned about the outlet vent on the rear bulkhead above the heater turning black. I explained this was normal because that is where the heater is. I explained to buff it of occasionally because they are using dryer sheets and explained this could cause brown streaking on white clothes if it gets a build up. The drum needs to be replaced for tearing clothes. Ordering W10899578 drum. Office to RS.; ordrng 1 W10899578 (Drum)

"Arrived on site to test unit for defective door. Inspected unit and found scratches on door. Went to replace door, failed to bring door with parts. Rescheduled for 04/19. Requested for 3PM or later.; schdld next appmnt for 4/19 FRI PM"

Arrived on site to test unit for unit not working started unit and unit ran normal cycle. Couldnt duplicate the issue job complete.

"Arrived on site to reinstall dw correctly. Reinstalled unit with new screws and bracket, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site for sctraching noise while spinning. Upon arrival, we found the noise was coming from the bearing on the wheel support. Replaced repair kit and now unit is functioning as designed. Job complete"

"Arrived on site for loud noise and unit moving while opening and closing door. Found noise due to condenser coil,adjusted condenser coil to prevent vibration noise adjusted hinges tested door operation unit working as designed."

"Arrived on site for unit showing error code. Found f7e2. Confirmed motor is not running, replaced pump and motor assembly. Verified operation. Call complete."

"Arrived on site to install previously ordered part. Upon arrival,inspected unit and found Need to replace basket, cabinet due to all bottom 4 corners where feet mount are pushed upwards. , and rear panel. Ordering cabinet, rear panel, agitator, and suspension. Need 2 hour weigh time for rebuild. Office to reschedule ; ordrng 1 2hourweigh (2 hour weigh) and 1 W10596395 (Cabinet) and 1 W11486091 (Rear panel) and 1 W11222979 (Washplate) and 1 W11217817 (Suspension)"

"Arrived on site to install previously ordered parts, upon arrival. Found that there is nothing wrong with current tube or ice maker. The issue is a clogged drain causing base of freezer to ice over. Cleared the drain from bottom and top of unit. Test by pouring water in drip pan. Unit is operating as designed. Job complete"

"Dispenser , light switch, drain tube , filter cover Arrived on site for leaking icemaker .found ice maker is not leaking but drain tube is clogged. Getting ice build up on freezer floor . Ordering drain tube ,and fitting ,silicone . Also will need emitter cover and flapper . Flapper is broken off . Small chance is occasionally is leaking from filter area. Ordering housing and cap . Customer will be getting new filter . Odreing autho; ordrng 1 WP2198633 (Flipper) and 1 WP2198587 (Cover) and 1 W11512417 (Drain tube) and 1 W11566763 (Fitting) and 1 Whitesilicone and 1 WP2186443 (Filter housing) and 1 WP2186494B (Filter cap) and 1 Autho"

"Arrived on site for cooling complaint. Removed evaporator cover,found ice ball on inlet of evaporator and partial to no frost pattern. Replaced the evaporator,drier and the compressor again,vacuumed system down unit kept vacuum recharged system to 56g of R600a powered unit on checked low side pressure good,checked frost pattern good"

Arrived onsite and found both valves locking shut and unable to operate due to no pressure from the supply demonstrated to onsite gym administrator. All else checks good.

"Arrived on site ,replaced motor . Ran diagnostic. Unit is heating properly. No lint build up at time of service. Job complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer had left the unit operating since last visit and I found frost beginning to build up on the back wall of the FC section. I gained access to the evaporator and placed the unit in diagnostics and tested the defrost. I found the defrost element not coming on and it was recently replaced. Tested the element from the control and found no voltage going to the element. I removed and replaced the UI, HV control and defrost thermistor and retested the unit in diagnostics. I tested the defrost and found the element coming on now. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."

"MHW6630HW1 Arrived to inspect softener dispensing issue. Service test mode had F4E1 as the only code stored and I cleared for testing. Jumpering the valve assembly and ensuring voltage to both valves, I found the left (2) valve apparently not operating, as the only water at the dispenser came from the main detergent fill section. Electrically, both valves were within 2% resistance values. Testing each valve separately revealed both working and with good flow. I removed and replaced the valves and drawer assemblies and tested. The unit operated as designed. No leaks observed during service."

Arrived onsite and repaired unit with failed door handle by re installing and securing the existing handle.

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that their unit had stopped going at some point because theyre ice cream or soft and things were defrosting in the freezer section. He advised that since he called it in, the unit has seemingly recovered, and, just wanted to have it looked at. I took temperature in the freezer and refrigerator sections. I found the refrigerator at 35?F and the freezer sitting at 2?F. I found the icemaker making proper ice and that everything was solid. Found all components of the machine working and operating as designed. I did it by the customer that calling issues tend to be either defrost issues or compressor issues. And because there is neither evidence of either and temperatures were at the requested settings, there was no way to determine what exactly happened on the unit stop cooling. I asked the customer if they power reset their machine and he advised that he has never done that. I did advise him to try that in the future situation as that can illuminate any kind of glitch on the control. The unit is working an operating as designed. Call complete."

Arrived onsite for not draining found the Drain harness shorted. Drain pump reads properly at the pump but no reading at the control open line. Control function is shorted also. Returning with needed parts. All else checks good. ; ordrng 1 W11665968 (Lower harness)

Arrived on site to install previously ordered parts. Installed hinge and screw. Also customer showed how light no longer works. Need to order bulb and socket. Office to reschedule ; ordrng 1 WP22002263 (Bulb) and 1 W11222979 (Bulb)

"Arrived on site for a dishwasher that will not wash dishes. Inspected unit and work area. Because Marie via the dishwasher has not run since they installed it. I found an F7 E2 (variable speed wash motor failure) error code flashing on the screen on entry. I ran the unit through diagnostics and confirmed the customers error code. I replaced the wash motor assembly and tested the unit. I found the unit Phil and recirculate the water but then it would not drain. I checked at electrical connections and found proper connections. I checked Continuity through the wire harness and found proper continuity, going from the drain pump to the control. I went ahead and replace the control and tested the unit. Still found the unit not attempting to drain the water out of the tub. I connected the old drain pump from the old wash motor onto the connector and attempted a drain to see if the motor would turn on and it would not. Ordering the wire, harness and drain pump motor and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for two hours.; ordrng 1 W11677715 (Wire harness) and 1 W11462456 (Drain pump)"

"Arrived on site to replace valve diagnosed on previous trip. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job omplrte"

"Arrived on site to replace faulty pump assembly and drain. Replaced drain and pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived onsite and found unit operating with broken trim. Replaced the trim. Unit is now operating as designed.

"KDTM404KPS2 Arrived to inspect noise. Service mode had 10-2 as the only stored error and I cleared for testing. The noise was from the diffuser plate and diverter distributor assembly and inspection revealed there may have been warping of one or both of the parts, allowing excessive movement and resultant noise, as water was being diverted under pressure. The machine will require the diffuser disk and diverter plate. Cup washer manifold ordered just in case, but likely not required. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11662107 (Diffuser) and 1 W11679656 (Diverter Cover) and 1 W10830523 (Manifold)"

Arrived on site to test unit for F1E0 error. Found bad control board replaced board test unit and unit test good job complete

Arrived on site to test unit for gas smell. Found connections at regulator not secured with tape. Secured connections test unit and unit test good job complete.

Arrived on site to test unit for not starting. Found console was not illuminating but making sounds when buttons pushed. Verified console receiving proper voltage. Replaced console and now illuminating but will not start. Replaced control and unit now working as designed. Job complete.

"Arrived onsite for IM leaking. On inspection there was water on the left side of the rc on the bottom drawer. I replaced the ice bin door to fix the air gaps. I ran harvest first and then die a fill test, that when I saw the water dripping out the front of the IM. Ordering IM & fill tube. ; ordrng 1 W11658802 (Ice maker) and 1 W11686799 (Fill tube)"

"Arrived on site to replace faulty part. Tested unit and running properly, gave customer recommendations on trying different cycle for optimum performance. Customer will monitor. Job complete"

Arrived onsite and found unit operating with failed panel. Resetting constantly. Replaced the console. Unit is now operating as designed.

Arrived onsite for a refrigerator that is still freezing product in the RC. The customer stated she put a small container under the icemaker on the shelf and the water froze one day and the next day it was liquid again. She stated it was frozen yesterday but when I arrived today it was liquid with the sealed system cycled off and the temp at 39 degrees. It appears the unit is having temperature swing issues. The thermistor is good and there is no more air leakage from the icemaker area. I went to change the main control but the control that was in the box was wrong but the box had the correct part number. Ordering another control. Ordering W11399844 main control. RS for Thu 4/18/2024.; ordrng 1 W11399844 (Main control)

"Arrived on sit to inspect unit for not producing ice. Upon arrival found ice cubes stuck and never escaped the ice maker. Removed ice that never fell. Immediately after removal unit filled with water, unit has lost position due to stuck ice. Also found error code e5. Replaced icemaker, filled unit with water. Informed customer unit should produce ice in the next 24 hours. No leaks present at this time. Job complete."

"Arrived onsite for fc lights flickering. On inspection the customer had the light switch taped down, when he removed it the lights started to flicker. I was depressing the switch to turn them off and on. I left them on and when the compressor kicked on the lights stopped flickering. I tried for about 15 minutes to get the lights to start flickering again with no luck. Currently will call back if the it starts backup."

Arrived on site for dryer making noise since first use. Found motor mount was damaged. Caused blower fan to hit. Removed drum. Replaced blower and motor. Verified operation. Call complete.

Arrived on site to test unit for damaged drawe. Replaced front drawer panel test unit and unit test good job complete

"Arrived on site to test unit for water leak and grinding noise. Customer stated that when she would do a cycle and the basket was weighed down, it would touch the floor and water would leak. Tested suspension, found it extremely bouncy and would need replacement. Put unit and diagnostics heard a loud whirring noise. Inspected under the unit found that the gear case is leaking oil all over the cam and pulley shield. Would need to replace gear case cam, actuator and suspension. Replaced parts and tested unit, when in spin cycle unit was still a little bouncy. Looked over suspension once more and found that one of the suspension rods were bent. Would need to order suspension for return visit. Ordering part, office to reschedule. ; ordrng 1 W11217817 (Suspension)"

Arrived on site for odd fast in ice. Tasted ice cubes no odd smell or taste ran harvest test passed ran fill test passed Diagnosed a defective ice container ordering a new ice container; ordrng 1 WPW10347093 (Ice container)

Jerry was supposed to team up and have him teach me how to level the double ovens when they have been installed incorrectly. Called customer let them know Jerry was not with me today!. Rescheduled for a time Jerry can be there to teach me how to do it. ; schdld next appmnt for 5/3 FRI !

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. I found the unit unplugged upon entry and attempted to plug the unit in. I found the unit start to run the compressor, but heard a noticeable hairs coming from the backside of the unit. I open the door of the refrigerator and found the sound dissipating inside indicating it was an issue in the backside of the unit. I gained access to the compressor and dryer areas and could not find the leak. Found no evidence of any frost pattern on the evaporator. Spoke to SW and Im ordering all sealed system components. The office will need to contact the customer about a return date due to limited parts availability and need for a three hour service.; ordrng 1 W11507067 (Evaporator) and 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived on site with middle glass portion. Found tabs for install are backwards on one side. Will need to reorder. Put screws needed back in place without door. Reset for thurs. ; ordrng 1 W11600213 (Glass door)

"Arrived on site to test unit for not spinning. Customer stated that unit does not shift into spin. Ran diagnostic cycle, agitation and spin did activate but when switch from agitation to spin there was no loud click present. Replaced splutch assembly and actuator. Ran diagnostics, unit is now shifting properly, unit is running as designed, no leaks detected, job complete."

arrived on site and supplied the door for replacement to unit 1353 per site manager.

Arrived on site for rear front burner sparking . Found harness for right front element was installed over rear burner and shorted . Replaced front element harness . Elements and switches checked normal. Ran all burners . Unit is performing normally. Job complete

"Arrived on site for washer not spinning. Upon arrival confirmed failure and found f7e1 in diagnostics. Upon further inspection I found motor, cap, cam, and belt all functioning as designed. Found hub drive and couple between agitator and barrel both stripped down/broken. Rescheduled customer for 04/19/24 to complete repairs. Ordering W11561052 couple, W10528947 hub; ordrng 1 W11561052 (Couple) and 1 W10528947 (Hub)"

Arrived on site to replaced faulty part. Replaced lid switch assembly. Tested unit and now unit is functioning as designed. Job complete

"Arrived on site to replace door hinges. Replaced door hinges, unit shut and activated switch however was still a gap. Went to replace inner hinges however found issue was the front panel near hinges was bent attempted to bed unit back bust was unsuccessful due to are at bend having various depths and curves from design bending it made it worse. Ordering front panel and will return. Office to reschedule. ; ordrng 1 W11402947 (Dont panel)"

Arrived on site to replaced front panel for damage. Found door strike was missing. Replaced front panel. Needing strike to complete. Office to reschedule. Look up Heartland Ranch in Lockhart and it will take you to subdivision. ; ordrng 1 279570 (Door strike)

"Arrived on site to inspect refrigerator with no power. Upon further inspection, I plugged the unit in and found the unit would not come on. Unplugged the unit and I tested the power cord and it ohmed good. I plugged the unit back in and still no power. I tested voltage at the main control and got no voltage. I disconnected the power cord from the unit and test and found no voltage from the cord. I inspected the power cord and found a cut in the cord (photo). I am ordering the power cord and scheduled return service for 04/19/24. Unit left unplugged for safety and no water connections to the unit.; ordrng 1 W11611445 (Power cord)"

Arrived on site for dryer not heating. Upon arrival found stable power supply. Element was 9.6ohms and not grounded. Found thermal fuses and cutoffs all working. Found dryer had good airflow when venting was removed and when venting was reconnected the air flow was severely reduced. Instructed customer they would need a dryer vent cleaning within wall of home to prevent any further issues with dryer. Dryer heats as designed. Call complete

"Arrived on site for not powering on. Upon arrival,test polarity and is correct, down stacked dryer from washer to access controls. Inspected control and green led is not flashing. Am receiving correct voltage to control. Need to replace control. Replaced control and now getting correct response from control led. Test unit and console is still not responding. Confirmed correct dc voltage from control to console. Replaced console. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site for control panel just lights up and stays blank. Upon arrival power cycled unit and and startup screen cycles continuously, then goes back to being blank. Need to replace panel. Replaced control panel and test unit by preheating oven to 350. Unit is operating as designed. Job complete"

"4206 Arrived on site ,replaced both intrelocks and 20a fuse . Unit is performing normally and heating to wp specs. Job complete"

Arrived on site for ice not making issue. Upon arrival we found issue of ice not dispensing. Inspected unit and found failed chute assembly. Replaced chute assembly and now unit is functioning as designed. Job completed

Arrived onsite for a washer that has power but will not start. I found the unit getting stuck in sensing mode due to the door switch failing and does not recognize the door is closed. I replaced the door latch and tested the machine. All is working as designed. Call complete.

Arrived on site to replace igniter. Found igniter not receiving voltage. Upon further inspection found exhaust thermostat had one connection not connected. Secured connection and applied bubble solution to all potential leak points. Found leak on valve. Tightened fuel tube to valve and leak no longer present. Unit is now working as designed. Job complete.

Arrived on site. Found a defective right side door gasket replaced right side fresh food door gasket checked door seal good.

"Arrived on site to test unit for leak. Tested unit and found leak is coming from water inlet tube tube is slipping off of nipple causing a bad seal. Secured inlet tube and clamped it down, unit is now running as designed, no leaks detected, job complete."

"Arrived on site with bottom trim. Found pieces were missing, replaced both trim pieces. Verified operation. Call complete."

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran it through diagnostics and confirmed an F4 E3 (wash motor not running) error code. Around the unit to an auto test and found the wash motor. Not running. I went ahead and replaced the wash motor and tested unit. Unit began to work and operate as designed with no leaks present during operation. Call complete.

"Arrived onsite for washer making a noise. On inspection I could hear the slider making noise, on further inspection found the bolt for the rotor on the ground. Reinstalled the bolt did a factory reset then a calibration on the unit retesting unit in diagnostics cycle. The washer completed the diagnostic cycle but got hung on the up and the display said cycle end for about 4 minutes. I ran quick wash and when I canceled out it was on the cancel screen until I unplugged it. Ordering a control board & UI. No water leaked detected during service. ; ordrng 1 W11478526 (Ui) and 1 W11614514 (Control board)"