Service History 507

Near Austin, TX 78749
Robert
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on job for complaints of freezer door not closing properly. Made adjustment to door and made suRe door close.
Near Austin, TX 78729
Scott
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for fridge leaking . Found a lot of condensation building up around facia of ice maker . Dispenser door looks in good condition . Ran fan and harvest ,fill tests all checked normal . No IM error codes Service pointer w10545061d. Ordering kit recommended in pointer . Call to set return . No water leaks detected . ; ordrng 1 W10628737 (heater)"
Near West, TX 76691
Tyler
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to diagnose a washer that was making a weird grinding noise according to the customer. After multiple test and further inspection I was finally able to find that the gear case itself is defective and is grinding whenever too much weight is applied to the white plate. We will need to return with a new gear case and wash plate. ; ordrng 1 W10752283 (washplate)
Near Georgetown, TX 78633
Chase
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "WMH32519HZ Arrived on site to check microwave for stopping after 2 seconds of run time. Heard chattering from switches prior to unit stopping. Accessed door switches and interlocks, found top interlock cam was rotated back not allowing switch to be actuated. Corrected cam placement and tested unit. All checks good after repairs. Job complete"
Near Woodway, TX 76712
Tyler
Job Details: 08/11/2020
OVEN WHIRLPOOL WOD51ES4ES01 Arrived on site for double wall oven that had no power door was locked and would not turn on. After further inspection I found that the issue was that there was a TOD sensor on the back of the upper oven that had blown from the self-cleaning feature and was not allowing the oven to kick on the upper side but whatever I try to place to use the house and noticed that there is no power getting to the main control board I found at the thermal fuse that is wired into the main power lineWas also blown and will need to be replaced before we can get power to the main control and pull the chassis oven we will need to return with the TOD sensor as well as a thermal fuse to the main control. Customer is also aware that because there is no power getting to the main control through that thermal fuse that there is a possibility more issues could arise after we install these parts.; ordrng 1 W11025102 (fuse-thrml)
Near Austin, TX 78705
Kevin
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM06 "Arrived on site and replaced dented refrigerator door, job complete"
Near Round Rock, TX 78665
Lou
Job Details: 08/11/2020
VENTHOOD UNKNOWN UXT5236BDS1 "Arrived on site to inspect venthood noises. Upon further inspection, customer advised that the unit will begin to make a noise like the fan is slowing down high while in speed. Turned the unit on all three speeds and while in high speed, it sounded like the motor was losing RPM’s. I removed and replaced the fan motor and retested. Unit is operating as designed. Job completed."
Near Harker Heights, TX 76548
Jonathan M
Job Details: 08/11/2020
WASHER WHIRLPOOL WFW9640XW00 Arrived on site for washing machine that’s still showing an F 28 code. Inspected unit and work area. Customer advised that the unit is actually showing a different code now. Customer turned unit on and it showed an F 99 code (not supported-mismatch of User interface and CCU). Attempted to run to service cycle and unit would pop up with the F 99 before I was able to put it in the diagnostic mode. Spoke to my service manager and was advised that this unit has a control that has been subbed out for a different part.
Near Driftwood, TX 78619
Brandon
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of noise issue during ice harvest, found ice maker module was rotating before ice heater activated, I replaced wire harness, unit tested good at time of service."
Near Georgetown, TX 78626
Al
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived to inspect washer not spinning. Confirmed the complaint and found the latch was defective and clicking continuously.Removed and replaced the latch.All water lines were dry at the time of service.Tenant satisfied.Job complete
Near Round Rock, TX 78664
David S
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID GS6SHAXLS02 Arrived on site for mullion being hot and condenser fan not working. I inspected the unit and work area. I plugged the unit in and found the fan not spinning. I plugged the new motor in and found it working. I removed the failed motor and fan blades. I replaced the motor and fan blades with a new set. I plugged the unit back in and found the fan spinning as designed. Job complete. No water leaks detected.
Near Woodway, TX 76712
Tyler
Job Details: 08/11/2020
WASHER WHIRLPOOL WFW97HEDBD0 Arrived on site to repair washer that need a new UI control. After installing the UI panel control I replug the machine and reset it to factory settings and test the unit out on multiple cycles and the unit is now displaying the proper times on the copper cycles and he’s not giving any kind of weird out of the ordinary lengthy amount of time for Short or longer cycles. Unit functioning as designed called
Near Belton, TX 76513
Jonathan M
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pressure hose and tested unit in a normal wash cycle. Unit filled and began to agitate without over filling or throwing an error code. Unit so working as designed. Call complete.
Near Del Valle, TX 78617
Jacob
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for unit having broken adjusters. Looked at unit. Saw broken adjusters. Replaced adjusters. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78747
Leonardo
Job Details: 08/11/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site install bracket for installation. Found old bracket had shorted filter board. Ordering new filter board and new power cord. ; ordrng 1 W10422269 (FILTER BOARD ) and 1 W11206558 (POWER CORD )
Near Kingsland, TX 78639
James
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived on site and installed new thermistor. Steamed away ice build up on evaporator. Tested operation and found unit working properly. Job complete
Near Kyle, TX 78640
Robert
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of freezing in refrigerator and water supply not working. Found the damper not working properly causing temperature to get too cold freezing water line. Recommend replacement of damper.
Near New Braunfels, TX 78130
Robert
Job Details: 08/11/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived on job for complaints of no heating. Found heater open. Replaced heater and test air flow. Air flow bad showed customer difference between vent connected and not connected. Instructed customer to have vent cleaned.
Near Kyle, TX 78640
Richard
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB00 Arrived onsite for the refrigerator ice maker not making ice. And cooling issues in fresh food compartment. During testing found that ice maker failed the harvest test. Replaced ice maker and the new ice maker failed the harvest test as well. Inspected the door harness and found some crimped wires will need to replace door . The cooling issue in the refrigerator. During testing found that the damper control is not working properly and is very noisy. Will need to replace diffuser assembly. ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 LW11089021 (dor-fip) and 1 W10873791 (icemaker) and 1 W11164593 (diffuser)
Near Waco, TX 76705
Tyler
Job Details: 08/11/2020
WASHER WHIRLPOOL WTW7000DW0 Arrived on site to repair a washer that need a new gear case wash plate clutch etc. after installing all necessary parts I tested out the unit and everything working as designed. There are no leaks before during or after repair. Call complete
Near Austin, TX 78747
Robert
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ Arrived on job for complaints of freezer too cold. Check thermistor out of range replace thermistor.
Near New Braunfels, TX 78132
Noah D
Job Details: 08/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install parts per last visit, upon inspection found the fridge correctly defrosted, Changed out all parts and tested for issues. No problems found. Complete"
Near Austin, TX 78732
David Z
Job Details: 08/11/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on site to install previously diagnosed parts. Found power coupling was rusted to auger shaft. Removed coupling and cleaned off rust. Installed new spring and lower coupling. Retested and all is working as designed. Call complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 08/11/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. It is heating and working as designed at this time job complete.
Near Mount Calm, TX 76673
Tyler
Job Details: 08/11/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site to diagnose a dishwasher that was not washing the dishes properly. Upon further inspection I found that the motor and pump sump assembly head quit working and was no longer turning on the way it was supposed to it was receiving the proper voltage from the main control board so I went ahead and replace the pump and motor retest of the unit and everything is functioning as designed there were no leaks before during or after repair. Call complete
Near Austin, TX 78701
Jacob
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for handles being damaged. Saw damage to handles. Handles to replace were damaged. Was only able to use one handle. Need to re order 1 FRZ handle and 1 refrigerator handle. Office to reschedule. ; ordrng 1 W10827046 (handle,door (ss)) and 1 W10899551 (handle)"
Near Bastrop, TX 78602
Andy
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site for microwave not heating properly and sparking. Tested and inspected unit and found failed transformer, capacitor, diode and magnetron. Ordering magnetron and. Office to schedule return trip. Advised customer not to use unit until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10836753 (transformr)"
Near Austin, TX 78758
David Z
Job Details: 08/06/2020
RANGE WHIRLPOOL WFE505W0HW1 "Arrived on site to diagnose one range with no working burners. Performs diagnosis. Found wiring harness split at the terminal block, with a broken stud on the terminal block. Need to order wiring harness and terminal block. Office to reschedule when harness is available. ; ordrng 1 W11416047 (HARNESS) and 1 WPW10245259 (block-term)"
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace control panel for range. Panel was dented in the box and will need to be re-ordered. Office to set return appointment.; ordrng 1 W11336701 (PANEL)
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Cliff
Job Details: 08/06/2020
OVEN KITCHENAID KFDC506JSS00 Arrived on site to diagnose a range with an oven that is not working. Upon initial testing found all parts and components fully operational. Customer informed me they reset the breakers prior to service. This has reset controls on unit and no further repairs are needed.
Near Rogers, TX 76569
Jonathan M
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB06 Arrived on site for her that’s not cooling. Inspected unit and work area. Customer advised that the freezer was calling but that the refrigerator was not. Found freezer section overly full and having a hard time circulating air. Removed freezer evaporator cover and found ice build up over the air tower holes leading down to the refrigerator. Removed ice blocks and tested unit. Refrigerator section began to cool. Unit is working as designed. Advised customer of how to avoid this for the further. Call complete.
Near Austin, TX 78738
Brandon
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS00 "Arrived on site for customer complaint of unit having ice build on back wall of fresh food section. Found defrost issue.
Near Austin, TX 78734
Luis
Job Details: 08/06/2020
REFRIGERATOR LG LFXC24796S/00 Arrived on site to install temp sensor and control. Found wrong sensor delivered ordering temp sensor; ordrng 1 6500JB2001B (TEMP SENSOR)
Near Leander, TX 78641
James
Job Details: 08/06/2020
COOKTOP JENN-AIR JGCP636ADP Arrived on site and tested operation. Found left front and right front burners not lighting. Inspected burners and found both missing screws and some how glued to base as the head will not release from the cooktop.
Near Austin, TX 78703
Jacob
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived onsite for unit having condensation. Found that seal to door was not sealing properly.No issues at this time. Job complete
Near Blanco, TX 78606
Luis
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no cool. Found oil on evaporator in fresh food section unable to locate location of leak,found some corrosion on cap tube entering liner,removed evaporator installed a new fresh food evaporator,during reassembly found cap tube weak while adjusting tubing for install cap tube broken called tech support per tech support
Near Canyon Lake, TX 78132
Richard
Job Details: 08/06/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived onsite for the ice machine not making ice. During inspection found that the ice machine was unplugged. Went to plug ice machine back in and saw that he drain hose from the ice machine was not connected to the main drain. In order to hook up drain hose the wine cooler will need to be removed to gain access to hook up drain hose to the main drain line. Advised customer to have some one remove to wine cooler. Was not able to test ice machine because I will not be able to drain water. Customer stated that they will contact us once the ice machine is hooked up to the drain.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for not heating, upon inspection found no power to microwave, will need fuse to diagnose further ; ordrng 3 W10138793 (FUSE)s"
Near Canyon Lake, TX 78130
Richard
Job Details: 08/06/2020
DRYER WHIRLPOOL WED5620HW1 Arrived onsite for the dryer not turning on. Ran diagnostics and found that the main control board was causing the issue with the console not turning on. Replaced main board and console and dryer tested fine. Advised customer that there is a vent tube restriction and to have someone clean the vent tube in the home. Complete
Near Johnson City, TX 78636
Brandon
Job Details: 08/06/2020
RANGE WHIRLPOOL KOSE500ESS01 "Arrived on site for customer complaint of unit not working after self clean, found unit blew thermal fuse. Customer also wants us to calibrate unit on next visit. Also ordering bake element because customer heard popping noise. ; ordrng 1 WP4449751 (thrmst-fix) and 1 WPW10545255 (fuse-thrml) and 1 WPW10546517 (elmnt-bake)"
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site to inspect refrigerator temps. Upon further inspection, tested temps in the FC=12 degrees & RC=51 degrees. I found that the RC evap cover had a large mass of ice on the outside. I advised the customer of my findings and advised that I would have to reschedule due to the large amount of ice and the potential damage that could be caused from removing the evap cover. I recommended that the customer unplug the unit 24-48 hours before I return and to place towels around the unit to protect the walls from any water leakage.No water leaks observed during service.;
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
VENTHOOD UNKNOWN WVW53UC0FS2 "Arrived on site to inspect venthood lights not working. Upon further inspection, I tested the lights and they failed to come on. When I moved the light harness, the lights flickered off/on. I removed the lights and the transformer/capacitor housing and found that the left LED connector pins were loose. I had to cut the shrink tape off the connector to get to the harness to adjust. I attempted to adjust the pins but they would not hold. I contacted techline ad spoke to Dustin and advised of the complaint and my findings. Dustin recommended adjusting the pins and retaping, but I advised I tried and it holds briefly. He advised that he does not have a part number for the harness and our parts dept would have to research the part. If the part is not available for order, then techline would have to contacted and document info to move further. File #7728492703. I advised the customer that our office would attempt to find the part and if not, someone from our off
Near Austin, TX 78738
Brandon
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDFE104DSS1 "Arrived on site for customer complaint of unit not washing, found loose connection at power supply box, I tightened wire nuts, unit tested good, no error codes in diagnostic mode. Showed customer unit was working as designed."
Near Liberty Hill, TX 78642
James
Job Details: 08/06/2020
MICROWAVE KITCHENAID KMHS120ESS8 Arrived on site and tested operation. Found hood light not working. Tested bulb and found to be good. Tested socket and voltage to socket. Found harness connection has melted at neutral side of socket. Unit will need new harness to light and turn table as well as new socket to repair. ; ordrng 1 W10710692 (harns-wire)
Near Georgetown, TX 78633
Tyler
Job Details: 08/06/2020
OVEN WHIRLPOOL WOS51EC0HW01 "Arrived on site for wall oven with power but not heating when turned on. After running diagnostics I found an “improper wiring” notification appear that indicates faulty or improperly connected wires somewhere within unit. After removing wall oven I immediately found that the unit had a modern (4 wired: red, white, black, ground) hardwire connection from the oven, being connected to an older 3 wired outlet connection (“grandfathered in” by the N.E.C, old flashed black(hot) white(hot) bear (neutral)). One pair of wires within the connection had come loose from the wire nut. I rewired loose connection and retested unit thoroughly for any other failures. No other errors were found within unit from either hardware or diagnostic tests. Unit heating thoroughly to set temps now. Call complete"
Near Georgetown, TX 78628
Tyler
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF3535MBM00 Arrived on site to diagnose and install a back door seal on refrigerator. After further inspection found that the door gasket on the bottom freezer door was not sealing properly. Unit is now ceiling and functioning as designed call complete
Near New Braunfels, TX 78132
Noah D
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not making ice, upon inspection found the water valve working but no Icemaker movement, ordering UI and icemaker and fill tube. Office to reschedule ; ordrng 1 W10883965 (TUBE) and 1 W11026493 (ICEMAKER) and 1 W11293313 (UI )"
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78628
Cliff
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site to replace panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
WASHER WHIRLPOOL WFW94HEAW0 "Arrived on site to inspect washer door lock not unlocking. Upon further inspection, I found the unit partially disassembled with the top panel off, the screws not mounted into the control panel and the bottom screws missing from the front panel. Placed the unit in diagnostics showing error codes F6E1, F5E2, F5E3. Cleared the codes to continue with testing. As the unit began testing, the door lock engaged, but the unit did not advance. I followed the tech sheet and tested the door switch and control. I pulled the unit out and removed the wick panel to inspect the motor control and I found that the MCU was burnt out.I removed and replaced the MCU and retested. Unit is operating as designed. No leaks observed during service, job completed."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for refrigerator making gargling sound, lasted 15 minutes and only happen once. Inspected unit and work area. Found wire harness cover at bottom of FC door showing wires. Repair by adding electrical tape to harness cover. Cleaned front of condenser. Inspected both evaporator and found good frost pattern. Performed Found unit ADC defrost mode, switch to basic defrost. Tested all thermistors. Ran defrost cycle. Was not able to repeat sound. Informed customer sound was possibly refrigerant back flow while unit was defrosting. All operations tested good, no water leaks detected."
Near Georgetown, TX 78628
Lou
Job Details: 08/06/2020
RANGE KITCHENAID KFDC506JSS00
Near Bastrop, TX 78602
Andy
Job Details: 08/06/2020
RANGE GE JGSS66SEL1SS Arrived on site for range gas smell when oven in use. Tested and inspected unit and found failed gas regulator and igniter. Ordering needed part. Office to schedule return trip. Customer not to use oven until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WB13X25500 (range igniter glowba)
Near Bastrop, TX 78602
Andy
Job Details: 08/06/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for oven gas smell when in use. Tested and inspected unit and found failed gas valve. Removed failed part and replaced with new. Tested unit and all operations are normal. Tested for gas leaks and found none. Turned gas supply off at wall and instructed customer to have gas company come Verify no gas leaks. No other repairs are needed at this time.
Near Paige, TX 78659
Andy
Job Details: 08/06/2020
RANGE GE JB645RK4SS "Arrived on site to install previously diagnosed switch, harness and light indicated. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
Near Georgetown, TX 78628
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Arrived on site and tested operation. Found freezer door not shutting evenly causing ice build up in left railed. Unit will need new rails to repair. ; ordrng 2 WP13055901 (slide)s and 2 WPW10170835 (glide)s
Near Austin, TX 78750
David Z
Job Details: 08/06/2020
DISHWASHER AMANA ADB1100AWB "Arrived on site to diagnose dishwasher customer says will just blink and not run, and is missing a console piece. Found on arrival that the previous company did not reinstall the handle for the door. When I arrived the start light was blinking like the cycle was paused. Pushed start and the cycle resumed. Cancelled out and was able to restart cycles several times. Could not recreate the failure. Ordering a new door handle and bringing back control to retry and failure. .; ordrng 1 WP8534984 (door handle (blk))"
Near Austin, TX 78759
David Z
Job Details: 08/06/2020
OVEN KITCHENAID KEMC308KSS03 "Arrived on site to diagnose microwave oven combo with MW light off and door with no tension. Performed diagnostic optic and found torsion springs completely missing in unit, and several missing screws. Unit needs new torsion rods and MW bulb. Ordering springs and lamp for unit. ; ordrng 1 WP4452395 (spring) and 1 WP4452396 (spring) and 1 WPW10440740 (lmp-basles)"
Near Austin, TX 78723
Scott
Job Details: 08/06/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for unit not powering on . Ran diagnostics and got both UI and acu miscommunication error code as well as locked rotor . Found oil leaking from gear case . Ordering console and will replaced acu same time . Ordering gearcase ,stator ,clutch, slider . Please call to set return . No water leaks detected at time of service.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11135391 (console) and 1 W11195971 (stator) and 1 W11393685 (GEAR CASE )"
Near Austin, TX 78735
Kevin
Job Details: 08/06/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found both water sources are turned off, after correcting ran valves in manual diagnostics and they check good. Took picture of water flow. Started washer on a normal cycle and it’s filled with water and began agitated, at this time washer is operating properly. , jobs complete"
Near Austin, TX 78704
Jacob
Job Details: 08/06/2020
REFRIGERATOR JENN-AIR JFC2089BEM01 Arrived onsite for unit freezing and cannot dispense water. Looked at unit. Customer has unit at 33 degrees. Found that control damper is being really noisy. Called Techline suggested that control damper may need to be replaced along with control. Got sr#7728494264. Replaced parts. Tested unit. Unit test good. Water was frozen over. And now dispenser once again.
Near Round Rock, TX 78664
David S
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishwasher stopping mid cycle. I inspected the unit and work area. I found no fault codes in diagnostics. I ran the unit through a diagnostics cycle with no issues. I called techline and spoke to Liam got sr #7728490434. I advised techline of the complaint and what the unit is doing. Techline stated since I am not showing an error codes in diagnostics and I can’t get the unit to fail while in home there is no testing the can brine to determine the fault. I ran the unit through diagnostics one more time trying to make the unit fail. Unit operated as designed. I checked resistance for all components and everything is checking out good. I can’t find a fault with the unit at this time. I spoke with up customer about leaving the unit in the failed state so we can com out a diagnose it from that failed state. Job complete no water leaks detected.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site to inspect washer for not filling with water, upon inspection found the washer valve not opening, changed valve and tested. Water returned. Complete"
Near Austin, TX 78727
David S
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for sealed system repair. I gained access to the compressor and replaced with new. I installed a access valve and UV dryer. I pulled a 30 inch vacuum and monitored gauges for leaks, I found none. I put a charge of 4.24 oz into the system . I monitored the gauges and saw good pressure. The evaporator started to form a good frost pattern. Job complete. No water leaks detected."
Near Austin, TX 78741
Jacob
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW8500DW Arrived onsite for unit not cleaning clothes. Saying unit is still leaving lint and hair on clothes and sometimes a bit of a white stain. Tested unit in diagnostics. Did not find a error code. Ran unit unit test mode. Unit working as designed. No leaks at this time. Job complete.
Near Austin, TX 78746
Kevin
Job Details: 08/06/2020
DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found cut off has failed, after replacing it dryer is now heating properly. Vent hose connection on wall is pushed back into wall and hose will not attach. Recommended to customer that it be repaired/replaced before dryer is hooked up again. Without that hose being attached did not confirm whether airflow is good or bad, job complete"
Near Georgetown, TX 78626
Lou
Job Details: 08/06/2020
RANGE MAYTAG MGT8775XS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the front left valve failure, the front left and right orifice holders and the lower oven bake ignitor failures, I removed and replaced all parts mentioned and using my liquid gas leak detector, I checked all gas connections and all were good. Due to the gas line at the back of the unit being too short, I had to disconnect the line at the cutoff and reconnect it when completed. Using yellow gas line tape, I wrapped the receiving line with the tape and once the connection was completed, I tested it with liquid leak detector and it was good. Tested the unit and it is operating as designed. No gas leaks detected during service.
Near Hutto, TX 78634
Kayman
Job Details: 08/06/2020
COMPACTOR KITCHENAID KTTS505ESS0 Arrived onsite for noisy trash compactor. I tested the unit and it makes a grinding thumping noise. I contacted techline and they had me put my phone to the unit as it was compacting. techline determined that the noise is normal and the unit is working as designed.
Near Austin, TX 78741
Jacob
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for unit making noise from the fresh food diffuser. Tested unit. Found that diffuser was making noise. Replaced diffuser. Tested unit. Noise issue has gone away.
Near Austin, TX 78733
Kevin
Job Details: 08/06/2020
WASHER WHIRLPOOL MVWB835DC4 "Arrived on site and replaced valve after replacement hot water is operating properly job complete"
Near Leander, TX 78645
Lou
Job Details: 08/06/2020
REFRIGERATOR FRIGIDAIRE FFHB2750TS8 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not making ice, I removed and replace the air handler housing, fan and gasket kit, fill tube kit and defrost heater. Tested ice maker operations and the unit is operating as designed. No water leaks observed during service, job completed."
Near Buda, TX 78610
Richard
Job Details: 08/06/2020
COOKTOP WHIRLPOOL SCS3017RS01 Arrived onsite for the cooktop RF burner not working. During testing found that the electrode is no good will need to replaced burner assembly and all burner screws because of age.
Near Austin, TX 78725
Scott
Job Details: 08/06/2020
RANGE AMANA AGR5330BAB3 Arrived on site for left front burner not lighting. Found spark module failed . Replaced module. All burners are igniting properly. No gas leaks detected at time of service.job complete .
Near Hutto, TX 78634
Kayman
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 Arrived onsite to install previously diagnosed parts. I installed the ice maker optical sensor and advised the customer to let us know if it still does not make ice. The customer brought to my attention that their ice door motor is not working I tested and found the motor faulty. Will order motor but office will have to get AUTHO and RS with customer. (WP2252130) ice motor ; ordrng 1 WP2252130 (ref auger motor)
Near Georgetown, TX 78633
James
Job Details: 08/06/2020
REFRIGERATOR JENN-AIR JS42SEDBDA Arrived on site and tested operation. Found UI unresponsive and unit is off. Tested voltage and found incorrect voltage coming from power supply. Installed new power supply and tested operation. Unit tests good. Job complete
Near Austin, TX 78702
Leonardo
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived on site to test unit for error code F2E2. Tested unit found corroded UI and corroded jumper wires and corroded control board. Will need to replace control board, jumper wire and UI. Ordering part#W11028004(jumper wire) and part#W11036550(UI). Office to reschedule. Will need autho. ; ordrng 1 W11028004 (UI JUMPER WIRE) and 1 W11036550 (UI)"
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
REFRIGERATOR GE GFE28HSHESS "Arrived on site to inspect refrigerator freezer no cool. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested all fan functions and all fans are operating as designed and unit is cooling properly. After testing, the compressor came on and unit began to cool. No mechanical repairs needed at this time. Unit is plugged into a GFCI outlet. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Tyler
Job Details: 08/06/2020
WASHER WHIRLPOOL RTW4516FW2 "Arrived on site for washer not filling.after running a diagnostics check I found 2 error codes ( f8e1-long/no fill, & f0e2-suds issue) both occurred because the valve had seized up internally and the main control wasn’t sensing correct water pressure when filling. I replaced both the main control and inlet valve then proceed to recalibrate the entire washer. After running final test I found that entire washer is workin as designed with no leaks before during or after repair."
Near Waco, TX 76712
Jonathan M
Job Details: 08/06/2020
OVEN WHIRLPOOL KODE500ESS04 Arrived on site for oven that is flashing an F1E1 code. Inspected unit and work area. Customer showed me when he went into a bag that the unit was flashing that area code. Replaced appliance manager and tested unit. Unit is working as designed. Call complete.
Near Volente, TX 78641
Jonathan S
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found drain line tied in with reverse osmosis. Performed diagnostics mode, no error code. Measured incoming water temperature at faucet at 120°. Measured amp draw to heating element at 7.5 amps. Checked for hot temperatures at end of test cycle and found heating element heating. Found suds from rinse aid dispensing. Called Whirlpool tech support and spoke with Kathy. Measured water temperature in dishwasher at 114°. Found all operations working as designed. No water leaks detected. (sr# 7728494311)."
Near Leander, TX 78641
Jonathan S
Job Details: 08/06/2020
WASHER WHIRLPOOL MVWB855DC4 "Arrived on site for washer not able to complete cycle. Inspected unit and work area. Found unit unleveled. leveled unit and inspected gear case. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load and F0-E3 overload. Performed manual test mode and ran test 51, found all operations passed testing. Ran high spin and heavy agitation test cycle. Ran calibration cycle. All operations tested good, no water leaks detected."
Near Hutto, TX 78634
Kayman
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer with small load large water and large load small water. Since the control was replaced on last visit I called techline to document this visit and point me in the right direction. They had me go through the diagnostics routine and all tests passed. I checked to see if the unit was on a dedicated breaker and it was. Techline determined that the unit is working as designed at this time. I also found one of the leveling feet pushed up causing the unit to wobble so I corrected and leveled. I noticed a slight drip coming from the hot water line at the machines connector i attempted to tighten the hose but still had small drip. I advised customer to get a new hot water line to prevent damage. SR#7728492807. Job complete.
Near Bee Cave, TX 78738
Brandon
Job Details: 08/06/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for customer complaint of unit not making ice, found broken grid cutter, thermistors all passed, recirculating pump and water pan pump passed, compressor and fan motor passed.
Near Austin, TX 78703
Jacob
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KFCS22EVMS2 Arrived onsite for unit needs all 3 gaskets. Looked at unit. Saw both gaskets in refrigerator were torn and tattered. Customer wanted freezer replaced too. Replaced both freezer and 1 refrigerator seal. Original package only came with one seal and new freezer seal not sealing correctly. Ordered 2 seals ; ordrng 1 W10571967 (frz door gasket (gr)) and 1 W10574476 (gasket-dor)
Near Dripping Springs, TX 78620
Robert
Job Details: 08/06/2020
DRYER MAYTAG MEDX655DW1 "Arrived on job for complaints of not heating. Found grounded heater. ; ordrng 1 279838 (element,heater)"
Near Austin, TX 78738
Brandon
Job Details: 08/06/2020
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for customer complaint of unit making noises, found noise coming from sheet metal squeaking when load was present, I added some dryer pads, unit tested good. Checked blower wheel, motor, roller wheels, belt and idler, all tested good."
Near Austin, TX 78703
Jacob
Job Details: 08/06/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived onsite for unit not starting. Tested unit. Unit working as designed. Need to order feet for unit. Rescheduled with customer. ; ordrng 4 W10888529 (feet-lvlng)s
Near Austin, TX 78746
Leonardo
Job Details: 08/06/2020
OVEN JENN-AIR JJW2827DS01 "Arrived on site to test unit for broken glass door. Tested unit found inner glass broken. Cleaned broken glass replaced glass panel. Tested unit, unit works good. Job complete."
Near Austin, TX 78748
Leonardo
Job Details: 08/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for burner not coming on. Test unit and found broken knob not allowing valve to turn order 2 knobs customer will be ok to just drop outside. Office to reschedule. ; ordrng 2 WPW10339442 (KNOB BLACK)s
Near Cedar Park, TX 78613
Jonathan S
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KSRJ25CNST00 "Arrived on site for refrigerator not maintaining freezing temps in freezer. Customer stated that evaporator was replaced last year. Inspected unit and work area. Found condenser majorly clogged (see SD-Pic). Gained access to evaporator and found incomplete frost pattern (see DS-pic). Cleared condenser. Inspected compressor and found hotter than normal, due to clogged condenser. Informed customer to allow 24 hours."
Near Georgetown, TX 78628
Tyler
Job Details: 08/06/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer that was leaking water out of the door. Upon further inspection I found that there were no error codes in the diagnostic mode but before I ran diagnostic test I saw that there were obvious water stain trails coming from the tub between the bellow and lower part of door. I went ahead and replace the Bello and re-tested the unit to ensure that there was no leaking. There was no water damage or leaking of any kind before during or after repair. I also instructed the customer to keep a very close eye on the water dispenser at the top left of the unit to ensure that there is no water coming from there when I was on site there was no water stains or evidence that it was leaking. Unit is working as designed call complete
Near Lakeway, TX 78734
Luis
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KSSC48FTS00 "Arrived on site for loud noise and cooling complaint. Ran diagnostics found fan motor not powering on,removed cover found ice blocking fan blade,fan kicked on and loud noise from blade hitting ice. Removed ice blockage,ran diagnostics all test passed,powered unit on compressor powered on frost forming on evaporator."
Near Austin, TX 78704
Jacob
Job Details: 08/06/2020
WASHER WHIRLPOOL PAVT244AWW Arrived onsite for belt not staying on unit. Found that motor tension was not holding. No issues at this time. Job complete
Near West Lake Hills, TX 78746
Kevin
Job Details: 08/06/2020
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site and found refrigerator is unplugged The interior is room temperature, after reconnecting to power Compressor is running all interior lights are on user interface is responsive and all fans are running. Took multiple videos and pictures and sent all to MS. There is no visible signs of any fire, smoke, or electrical damage anywhere on refrigerator. There is no smoke staining or evidence on any of the walls of the home or ceiling. Informed customer having refrigerator unplugged corrects multiple kinds of issues including defrost concerns, overheating, and resetting of control boards. Recommended that they allow it to cool for 24 hours, could not find any reason for customers experience, job complete."
Near Belton, TX 76513
Al
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived to inspect newly French door refrigerator not producing ice.Customer advised the unit began producing ice .I verified ice production and checked the temperature and unit refrigerator temperature was set to 42 degrees.Put unit on recommend 38 degrees.All water lines were dry at the time of service.Job complete
Near Austin, TX 78734
David Z
Job Details: 08/06/2020
DISHWASHER KENMORE 665.12773K310 "Arrived on site to diagnose leaking dishwasher. Found unit dripping from the diverter, with codes F9E1, F9E2 for diverter. Ordering AUTHO and research. Office to reschedule p. Unit needs new sump and diverter assembly. ; ordrng 1 AUTHO (AHS AUTHO) and 1 RESEARCH (RESEARCH SUMP AND MOTOR ASSEMBLY. IF NOT AVAILABLE UNIT NEEDS A SUMP, DIVERTER, WASH MOTOR)"
Near Round Rock, TX 78664
Kayman
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived onsite to install previously diagnosed parts. I installed the front roller wheels and the unit is working as designed. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the filter head leaking water, I removed and replaced the filter housing and tested. The unit water fill tube was still slow filling and the filter continued to leak. I removed and replaced the inlet valve and removed the filter and retested. Unit is operating as designed. I inspected the filter and found slivers of plastic on the tip of the filter which is causing the filter to not seal correctly. Customer provided another filter and it too had slivers on the tip. I recommended that the customer purchase their filters from a hardware store or directly from Whirlpool and not online. No water leaks observed during service, job completed."