Near Pflugerville, TX 78660
Andy
Job Details: 01/01/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for oven element broke. Inspected unit and found failed broil element. Ordering needed part and will return with parts on hand in case needed. Attempted to set up return date but customer wants sooner date if possible. Office to schedule return trip. Left breaker off.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10260252 (elmnt-brol)
Near Austin, TX 78723
Andy
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW7000DW1 Arrived on site for washer not filling with enough water. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Jarrell, TX 76537
Arthur B.
Job Details: 01/01/2020
RANGE THERMADOR PRL364GDH/03 "Arrived onsite for customer complaint of oven not igniting on range. Tested unit and found igniter faulty. P&L are as follows; Bake Igniter $122.80,Labor $189.99 plus taxes. Removed and replaced igniter, reassembled and tested. Unit now works as designed. No other issues found."
Near Round Rock, TX 78665
James
Job Details: 01/01/2020
OVEN WHIRLPOOL WFG525S0HS1 Arrived on site and tested operation. Found unit baking at average of 352 when set to 350. Tested broiler and found broiler working properly. Unit working as designed at time of service. Customer stated the failures were intermittent. Job complete
Near Buchanan Dam, TX 78609
Paul
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the gear case, basket, wash plated, valve, and drain pump. I calibrated the washer and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. Call complete."
Near Round Rock, TX 78664
Dylan T.
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site customer complaint was there was a tear in the door gasket replace the door gasket Reshape it Told customer not open the fridge for a minimum of 2 hours
Near Leander, TX 78641
James
Job Details: 01/01/2020
REFRIGERATOR GE GFE28GMKDES Arrived on site and tested operation. Found no odd noise at time of service but customer has video of sound coming from fresh food fan. Inspected housing and found evidence of moisture build up. Unit will need moisture service kit which includes new rear tower and fan to repair. ; ordrng 1 WR49X26666 (MOISTURE KIT)
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived to inspect door issues.Verified and leveled door and leveling feet.Job complete
Near Austin, TX 78723
Andy
Job Details: 01/01/2020
DISHWASHER WHIRLPOOL WDF550SAHB Arrived on site to install previously previously diagnosed parts. Removed failed UI control and replaced with new and tested unit. Unit buttons lit up but unit would not operate. Removed failed main control and replaced with new and unit would not light up or operate at all. Found bad controls out of box. Ordering new controls as well as switch and sensor in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11226294 (switch) and 1 W11226898 (sensor) and 1 W11230393 (cntrl-elec) and 1 W11230457 (cntrl-elec)
Near Austin, TX 78731
Luis
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for no ice and frost in freezer. Ran diagnostics found temp in ice room reading 50° ran ice box fan test failed,ran thermistor test passed diagnosed failed ice box fan causing no ice and frost in freezer. ; ordrng 1 W10865318 (ICE BOX FAN)"
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRT111SFDW Arrived to inspect excessive frost in freezer section.Confirmed the complaint and defrosted the unit.I noticed the freezer door gasket was not formed to the cabinet causing all the frost in the freezer cabinet.I used my heat gun to form the gasket to the cabinet.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78628
Dylan T.
Job Details: 01/01/2020
WASHER MAYTAG MVWB755DW0 Arrived on site customer complaint was washing machine leak prior to me coming out ran unit through test mode took the top off couldn’t find anything wrong at this time all lines are dry
Near San Marcos, TX 78666
Richard
Job Details: 01/01/2020
WASHER MAYTAG MHW6630HC0 Arrived onsite for the washer not turning on. During testing found that the console power button was intermittently not working. Replaced console and washer tested good and no leaks detected. Complete
Near Austin, TX 78749
Kevin
Job Details: 01/01/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and found UI is unresponsive, found power to control board is good, green light is blinking, took one picture. Disassembled dryer and found thermal fuse is good, took one picture. Cut off is good, took one picture. Element is good, took one picture. Work with tech line and although it’s been replaced once already they recommended bringing back user interface again. On return visit they also recommended that L1 and L2 be swapped. SR7726778580; ordrng 1 W11331275 (BOARD) and 1 W11378949 (CONTROL PANEL )"
Near Austin, TX 78704
Luis
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for no ice. Ran diagnostics fan running,no errors on icemaker ran harvest passed,ran fill test no water. Removed housing defrosted water line,checked heater good ohm resistance,reinstalled housing ran fill test passed."
Near Austin, TX 78759
David
Job Details: 01/01/2020
DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived on site to diagnose dishwasher that was still not efficiently washing even with last repair. Customer told me that water was sometimes cloudy, but that it often just doesn’t rinse all the stuff on dishes off anymore. Ran through diagnostic cycle to test mechanical functions. All is working as it should be, with strong water pressure and hot heating element. Water coming from tap feels like it could be hotter and advised customer to bump the temp a tiny bit from the water heater. Recommended they try cleaning the dishes a bit more before loading, as unit is not showing any signs of weak parts or failure. No repair to be made. Call complete."
Near Austin, TX 78735
Kevin
Job Details: 01/01/2020
DRYER KENMORE 110.788427 "Arrived on site and inspected dryer and found belt is broken, disassembled dryer and replaced belt, pulley, and support wheels.removed all lint from interior, dryer is operating normally job complete"
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site customer complaint was freezer was too cold readjusted the temperature ran unit through test mode unit working as designed all lines are dry
Near Leander, TX 78641
Tyler B.
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS325FNAM01 "Arrived on site for unit tripping breaker, was able to get unit in defrost, wasn’t able to duplicate, after research found issue to be common on shorting defrost heater, will need to return with heater, and returning with control if needed Heater -ordrng 1 WP2323198 (defrost heater)"
Near Leander, TX 78641
Tyler B.
Job Details: 01/01/2020
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived on site for unit with control buttons stuck inside unit. Found button assy cracked, replaced and tested good"
Near Cedar Park, TX 78613
David
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRF532SMHB00 "Arrived on site to diagnose refrigerator with door gasket issue. On arrival found right side Rc door gasket had torn in several places. Replaced right side door gasket. Gasket was slightly out of shape, heated and molded gasket to fit. All is working as designed. Call complete."
Near Austin, TX 78702
Wesley
Job Details: 01/01/2020
WASHER WHIRLPOOL WFC8090GX0 Arrived on site and found unit to have incorrect power and latch broken. Ordering correct cord to repair. Returning with latch. Advised customer on status. Office to reschedule. ; ordrng 1 PT220L (cord-power)
Near Leander, TX 78641
Tyler B.
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for unit not making ice, found ice maker motor was seized and arm was stuck in position. Removed and replaced ice maker and tested good."
Near Austin, TX 78753
David
Job Details: 01/01/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to diagnose washer that was not fully spinning out clothes And leaving them wet. Found several keys on console slightly slow to respond, and unit refuses to go into diagnostic mode. Ordering new UI w11135391 as it fails to go into diag mode and can not check for error codes. Advised customer to increase spin speed and try disabling the deep fill option. ; ordrng 1 W11135391 (console)"
Near Austin, TX 78705
Wesley
Job Details: 01/01/2020
DISHWASHER WHIRLPOOL WDF550SAFS Arrived onnsite and installed pump. Unit is now operating as designed. Leak free.
Near Bastrop, TX 78602
Cliff
Job Details: 01/01/2020
WASHER MAYTAG MVWB765FC3 Arrived on site to replace previously ordered parts for washer. Homeowner stated prior to doing repair unit has been working properly since previous trip. Inspected all parts and components and found no mechanical failures at this time and no repairs needed. No leaks were found at time of service.
Near Round Rock, TX 78681
Paul
Job Details: 01/01/2020
DRYER WHIRLPOOL WGD9200SQ0 Arrived onsite for the dryer not heating. I tested the dryer and found it working as designed. After the unit ran for a little while I found it failing. I found the valve coils causing the issue with one of the coils showing open when it got warm and the double coil with higher than normal range resistance on both sides when it got warm. The coils need to be replaced to complete service. I replaced the coils and tested the dryer. The unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 01/01/2020
MICROWAVE BOSCH HMV3053U/01 arrived on site to install previously diagnosed and ordered parts. I previously diagnosed the secondary switch being shorted. The part ordered was the incorrect part and I am ordering the correct part 00617229 The 2mswitches I arrived with were replaced as was the fuse. Unit was left in the garage and unplugged.; ordrng 2 00617229 (SWITCH)s
Near Austin, TX 78753
Wesley
Job Details: 01/01/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onnsite and replaced control. Unit is now operating as designed and heating properly.
Near Round Rock, TX 78664
James
Job Details: 01/01/2020
DRYER MAYTAG MGDB835DW4 Arrived on site and tested operation. Unit holding heat and not drying properly. Disassembled and inspected sensors and all connections. Found sensors and thermostats good. Reassembled and tested operation. U it tests good and no faults in memory. Job complete
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
WASHER MAYTAG MVWB765FC3 Arrived to inspect washer leaking water.Confirmed the complaint and discovered the unit is leaking at the hot water valve and has been for some time.Customer advised of issues and chose to go and purchase new hoses from Home Depot.Customer satisfied I left the water off for customer at end of service.Job complete
Near Austin, TX 78757
Luis
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "Arrived on site to install parts prev tech order found gas,et not needing to be replaced,installed new updated controls,installed adapter kit.
Near Austin, TX 78752
Scott
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for washplate cap keeps falling out . Cap will not stay in place . Ordering wash plate and cap .please call to set return . May need autho .; ordrng 1 AUTHO and 1 WPW10215115 (washplate) and 1 WPW10305259 (cap)
Near Austin, TX 78749
Kevin
Job Details: 01/01/2020
DRYER WHIRLPOOL GGW9878PW1 "Arrived on site and attempted to correct noise by replacing signal switch, replacing it did not correct the issue, timer has been replaced, signal switch has been replaced, start switch has been replaced.
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
MICROWAVE WHIRLPOOL WOC54EC0HS00 Arrived to inspect microwave combo not responding to customers touch.Confirmed the complaint and removed and replaced console.Reassembled and unit tested as designed.Unit heated properly on 2 minute water cup test.Job complete
Near Burnet, TX 78611
Paul
Job Details: 01/01/2020
WASHER MAYTAG MVWB765FW2 Arrived onsite for the washer making a loud grinding noise. I found the gear case leaking oil and causing the noise. I replaced the gear case. I calibrated the unit in service step 52. I ran service step 51 and tested the machine. All test passed and the unit worked as designed. There were no water leaks present at the time of service. Use Authorization # MNT4400APL1. Call complete.
Near Austin, TX 78731
Scott
Job Details: 01/01/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site ,replaced lower blower motor . Preheated up no failures or or other error codes . Job complete ."
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/01/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site customer complaint was unit wouldn’t heat pull the dryer out pull the back off found it had a bad thermal fuse replaced a part ran the unit everything else work great as designed
Near Round Rock, TX 78665
Dylan T.
Job Details: 01/01/2020
OVEN WHIRLPOOL WFG550S0HZ1 Arrived on site customer complaint was oven wouldn’t preheater or do anything check the sensor sensor was not good replace a sensor ran the unit still gave the same error code replaced the main controller ran the unit and tested everything else work great as designed
Near Seguin, TX 78155
Richard
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL ED5FHGXKB02 Arrived onsite for the refrigerator not cooling properly. During testing found that everything is working fine. No issues found. Advised customer if the symptoms come back to leave refrigerator alone and call for service. Complete
Near Austin, TX 78757
Wesley
Job Details: 01/01/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onnsite and replaced tub. Unit is now operating as designed. Leak free. All checks good. Unit is spinning out as designed.
Near Killeen, TX 76549
Arthur B.
Job Details: 01/01/2020
MICROWAVE FRIGIDAIRE FGMV175QFA "Arrived onsite form customer complaint of OTR microwave not coming on. Removed grille and found fuse faulty. Removed and replaced fuse. Tested unit and found fuse will blow immediately. Found upper part of door warped causing short. Ordering door, fuse and switch bracket. Returning with switches. ; ordrng 1 5304488359 (fuse) and 1 5304494108 (door assembly SS) and 1 5304494845 (control assembly SS) and 1 5304499580 (latch hook) and 1 CNOTE (NEEDS AUTHO )"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/01/2020
REFRIGERATOR LG LFXS30726S02 "Arrived on job for fridge leaking, per last tech we replaced the dispenser and retested, cleared all air in the line. Complete"
Near Bastrop, TX 78602
Cliff
Job Details: 01/01/2020
DISHWASHER BOSCH SHXM88Z75N/01 Arrived on site to diagnose a dishwasher that is giving a E15 error code. found due to soft water excess suds were created filling overflow pan under dishwasher and activating flood switch. At this time pan is dry and no leaks were found at time of service. Dishwasher is fully operational and I advised homeowner on soap amounts to use to prevent issue.
Near Nolanville, TX 76559
Al
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived to inspect French door refrigerator leaking at dispenser.Called Whirlpool Tech line and spoke with STEVE.He advised to check the pressure at the wall and adjust if too high.Minimum of 35 psi at the valve sustainable.If less than 35 psi call plumber if over 35 psi replace the valve.Adjusted to customer satisfaction and unit works properly.Whirlpool SR# 7726772726 .All water lines were dry at the time of service.Also adjusted the freezer drawer.Job complete
Near Salado, TX 76571
Arthur B.
Job Details: 01/01/2020
COOKTOP JENN-AIR JGD3536WB01 "Arrived onsite for customer complaint of gas cooktop center burner not lighting. Found igniter faulty. Removed and replaced burner assembly, reassembled and tested. Burner now ignores as designed. No other issues found. No gas leaks detected at time of service."
Near Leander, TX 78641
Lou
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "arrived on site to inspect refrigerator grille coming off. Upon further inspection, customer advised that the right side of the grille (toeplate) was not on correctly. I removed the grille and found that it was fine. I put the grille back on and found no difference. I leveled the unit and leveled the doors by adjusting the right RC door lower hinge bolt. No water leaks observed during service, job completed."
Near Leander, TX 78641
Tyler B.
Job Details: 01/01/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for unit not washing. Tested unit and unit would fill but not wash, found pump to be getting 120. Removed and replaced sump assy and tested good"
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived to inspect wall oven fan not turning off.I heated the oven to 350 and waited until unit reached maximum temperature.Powered unit off and noticed the fan remained on until unit cooled.Customer was concerned that the fan was possibly staying on.I advised the fan will remain on until it cools.Job complete.
Near Smithville, TX 78957
Cliff
Job Details: 01/01/2020
RANGE WHIRLPOOL WFE320M0ES1 Arrived on site to diagnose a range that is not operating. Found unit only receiving half power from outlet at wall. Homeowner will need electrician to correct power issue to complete repairs.
Near New Braunfels, TX 78130
Richard
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer not working properly. Installed new wire harness that was ordered by previous technician and ran a calibration and diagnostics test. All functions worked correctly and no leaks detected. Complete.
Near Austin, TX 78737
Kevin
Job Details: 01/01/2020
WASHER WHIRLPOOL WFW5620HW0 no resident living in apartment yet, builders cleaner found white water trail extending out of washer/dryer closet, took a picture. Elder assumed white coloring was from detergent, explained to builder that washer does not come preloaded from the factory with detergent. Washer and dryer are stacked. Removed rear panel and Ran washer twice through diagnostic cycle and did not find any leaking. Cannot determine reason for service call. No water leaks from connections at time of service, job complete."
Near Spicewood, TX 78669
Robert
Job Details: 01/01/2020
DRYER SAMSUNG DV48H7400EW/A2 "Arrived on site for dryer terminal, upon inspection we found a broken screw on terminal, will need to replace harness, ordering harness; ordrng 1 DC93-00153L (HARNESS)"
Near Austin, TX 78756
Scott
Job Details: 01/01/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived on site for unit dead . Outlet and terminal block checked good . Customer had a video , display was flashing and running all kinds of numbers . Replaced control and UI console . Unit is normal @ heating . No lint build up at time of service . Job complete ."
Near Austin, TX 78753
David
Job Details: 01/01/2020
WASHER WHIRLPOOL WFW8540FW0 "Arrived on site to diagnose washer making a loud noise on spin and some movement. Performed diagnostics and found error code for off balance load. Tested springs and shocks and felt like the rear shocks were weak. Replaced shocks and retested. Found unit is now moving less, and should just be run with slightly less clothing to avoid further overloads. Call complete."
Near Leander, TX 78628
Tyler B.
Job Details: 01/01/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for unit making noise,tested unit and had no noise, cust supplied video, couldn’t determine exact issue, replaced sump assy and drain pump and tested good in diagnostics and test cycle. No leaks on site"
Near Bee Cave, TX 78738
Robert
Job Details: 01/01/2020
OVEN WHIRLPOOL WOD51ECAS05 "Arrived on job for install, tested TOD and it was open, replaced Tod and retested which worked, tested heating elements and they all worked correctly. Complete"
Near Jarrell, TX 76537
Arthur B.
Job Details: 01/01/2020
RANGE WHIRLPOOL WFE510S0HS1 Arrived onsite ton install RH door hinge from prior tech’s diagnosis. Removed and replaced hinge. Reassembled and installed door. Door now closes as designed. No other issues found.
Near Georgetown, TX 78626
Dylan T.
Job Details: 01/01/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site customer complaint was washer wouldn’t do anything replaced main control board ran the unit through test mode everything worked great all lines are dry
Near Cedar Park, TX 78613
James
Job Details: 01/01/2020
DRYER MAYTAG MEDB855DC4 Arrived on site and tested operation. Found fault for L2 voltage below 50v. Customer stated the unit will sometimes not function and other times it will. Tested voltage and relay and found relay on control is functioning and proper voltage is measured while unit running. Tested voltage with unit off and found to be correct. Unit has a failing control. Installed new control and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/01/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button to turn the drain pump on and I could not hear anything. When I removed the drain pump, it was very hot. I replaced the drain pump and retested and the unit still did not drain. I found that the drain hose was clogged at the disposal and the check valve was not functioning properly. I removed and replaced both drain hoses and when I removed the hose connection to the disposal I found a large amount of debris clogging the disposal port. I retested and the unit operated as designed. I advised the customer to clean the disposal due to the degree buildup. No water leaks observed during service, job completed."
Near Spicewood, TX 78669
Robert
Job Details: 01/01/2020
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for non draining, upon inspection we found the drain impeller clogged with a piece of glass, removed glass and retested. Complete"
Near Burnet, TX 78611
Paul
Job Details: 01/01/2020
WASHER MAYTAG MVWB865GW0 Arrived onsite for the washer making a thumping noise. I checked the washer for stored error codes and found none. I found the unit not level. I leveled the washer and ran service test 51. The unit completed the test and worked as designed. All test passed. Call complete.
Near Manor, TX 78653
Cliff
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site to preform sealed system repair for refrigerator. Pulled and replaced compressor and unit held vacuum indicating no leaks. Charged with manufacturers recommended amount of refrigerant. Tested unit and found all is working properly at this time. No leaks were found at time of service.
Near Spicewood, TX 78669
Robert
Job Details: 01/01/2020
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site for complaints of washer not starting, upon inspection we found the wl sensor was faulty F36, ordering water level switch. Office to reschedule ; ordrng 1 W11044866 (switch-wl)"
Near Austin, TX 78749
Kevin
Job Details: 01/01/2020
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site and inspected dishwasher and found diverter motor is leaking and wash motor is making a stuttering noise while running. after replacement ran another diagnostic cycle and it is operating properly, no water leaks from connections at time of service, job complete."
Near Austin, TX 78717
Lou
Job Details: 01/01/2020
OVEN KITCHENAID KOSE500ESS04 "arrived on site to inspect wall oven control panel display. Upon further inspection, I found the unit console display blackened but the unit had power to it. After opening and closing the unit door several times, the unit powered on. I removed the unit from the wall and the unit powered off, but after a few minutes, it came back on. I wiggled the power cord and the unit turned off and on. I found where the neutral wire to the unit had come disconnected from the wiring at the junction box. Also found that the unit is grounded through the white neutral wires due to the junction box being plastic. I advised the customer of my findings and recommended that they get a certified electrician to correct the issue. Also, I advised that with the ground wire connected with the white neutral wires, the unit will not trip the breaker if there’s an issue such as an electrical fire. Unit was left disconnected at the junction box and the breaker was left turned off/no pow
Near Bertram, TX 78605
Paul
Job Details: 01/01/2020
DISHWASHER BOSCH SHX45P05UC/60 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the flood switch and tested the machine. The unit is working as designed. There were no water leaks present at the time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 01/01/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site for refrigerator gasket damaged and refrigerator icing up. Upon arrival customer informed me that issue is food freezing in RC and left RC door doesn’t open and close properly. Tested and inspected unit and found controls and damage to bottom of left RC door at hinge, ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10917991 (hinge-door) and 1 W10918008 (closer) and 1 W11043763 (cntrl-elec) and 1 W11269232 (panel-ui) and 1 W11307204 (dor-fip)"
Near Manor, TX 78653
Cliff
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW7300DW1 arrived on site to diagnose a washer that is not cycling. Tested unit and found rotor seized to leak pan under washer. Freed rotor assembly and tested unit. Found all is functioning properly at this time. Calibrated unit and checked for leaks and found no water leaks at this time.
Near Temple, TX 76502
Arthur B.
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite form customer complaint of dual evaporator SxS refrigerator not cooling. Removed unit cover and found compressor not running. Found start device faulty. Removed and replaced start device from truck stock. Reassembled and tested. Unit began cooling immediately. Advised customer to wait 24hrs prior to filling unit with items. All water connections were dry at time of service.; used 1 WPW10197428 (START DEVICE ) from stock
Near Austin, TX 78758
Andy
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for refrigerator noise. Tested and inspected unit and found copper tubing rattling. Made adjustments and added sealer. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Luis
Job Details: 12/31/2019
REFRIGERATOR MAYTAG MFI2569YEM0 "Arrived on site for cooling issue. Powered unit on found no response from ui unable to enter diagnostics diagnosed faulty main control,ordering a new main control.ordrng 1 WPW10312695 (CONTROL)"
Near Georgetown, TX 78628
Arthur B.
Job Details: 12/31/2019
RANGE THERMADOR PRL486GDH/12 "Arrived onsite for customer complaint of gas range tripping breaker. Found RH oven when lighting, trips breaker. Removed front bottom cover and found bake igniter touching metal. Adjusted and tested unit. Unit now works as designed. No other issues found. No gas leaks detected at time of service."
Near Bee Cave, TX 78738
Paul
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL KUID308ESS2 Arrived onsite for the ice machine that you can hear water running but it’s not making ice. I found the unit making ice but the cutter grid is broken and not cutting the ice. The cutter grid needs to be replaced. Ordering W10919199 GRID-CUTTR.ordrng 1 W10919199 (GRID-CUTTR)
Near Austin, TX 78731
Scott
Job Details: 12/31/2019
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site for washer starting and stopping and draining . Ran diagnostics wash motor error code . Will need to order sump and motor . Nonwater leaks detected . ; ordrng 1 W10899563 (PUMP AND MOTOR )
Near Austin, TX 78754
Cliff
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site to diagnose refrigerator that is not cooling properly. Found compressor not starting due to shorted Orion control. Replaced Orion control and compressor will now run at low speed but due to refrigerant leak in FC evaporator unit will not cool. Evaporator and compressor will need to be replaced at the same time to prevent contamination in the system. Office will need to set return appointment for three hour job. Also ordering RC evaporator in case needed.; ordrng 1 3HOURJOB (3 HOUR JOB ) and 1 W11099748 (FC evaporator) and 1 W11291123 (RC EVAP)
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived onsite to install new compressor to french door dual evaporator refrigerator. Removed compressor and installed new replacement using braising methods. Vacuumed system and charged with 5.5oz of R134a refrigerant. Powered up unit and observed frost pattern. Good frost patterns forming. No other issues found. All water connection were dry at time of service.
Near Austin, TX 78746
Kevin
Job Details: 12/31/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site to replace water valve and found the original hot valve is blocked with calcium buildup.Water supply needs to be corrected, no water leaks from connections at time of service, job complete"
Near Austin, TX 78731
Scott
Job Details: 12/31/2019
MICROWAVE KITCHENAID KEMS308SSS02 Arrived on site for turn table not working . Tested unit turn motor is only issue . Will need 2nd man due to placement of unit . Please call to set return .; ordrng 1 2MAN
Near Austin, TX 78739
Richard
Job Details: 12/31/2019
COOKTOP WHIRLPOOL WFE505W0HB2 The arrived onsite for the oven not heating. Upon inspection found that control board was not allowing the bake functions to work. Replaced control board and tested. Oven is working to manufacture specs. Complete
Near Buda, TX 78610
Richard
Job Details: 12/31/2019
DRYER MAYTAG MEDC215EW1
Near Austin, TX 78748
Kevin
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found ice dispenser is operating normally. Customer experienced ice chute blocked which leaked on the floor, a few days after last repair. Currently ice is dispensing properly and shoot is clear recommended to customer that if issue happens again clearing the ice chute will correct the problem. Reported issue to tech line SR7726763693"
Near Leander, TX 78645
Lou
Job Details: 12/31/2019
DRYER MAYTAG MED8200FW2 "arrived on site to install previously diagnosed and ordered parts. Due to the UI and control failures, I removed and replaced the main control and UI and tested the unit. Unit operated as designed. Customer recently had vents cleaned as well. No lint observed during service, job completed."
Near Austin, TX 78741
Robert
Job Details: 12/31/2019
WASHER WHIRLPOOL MED5630HW0 "Arrived on job for washer leaking, checked bellow and drain hose, found clear drip marks under the front gasket, checked hose and retested, no leaks detected. Instructed customer on proper cleaning of front door due to calcium. Complete"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2019
ICE MACHINE KITCHENAID KUIC18PNZS0 "arrived on site to install previously diagnosed and ordered part. Due to water leaking from the filter area, I removed and replaced the filter housing and tested. I found that the housing had a small crack at the opening of the mouth fo the housing. Also found that the filter gasket had a tear possibly from the crack in the housing. Replaced the filter as well (provided by customer) and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78752
Wesley
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW4850HW1 Arrived onnsite and replaced tub gearcase and suspension. Serviced with DZ. all checks good. Unit is now operating as designed.
Near West Lake Hills, TX 78746
Kevin
Job Details: 12/31/2019
DRYER MAYTAG MGD8630HC0 "Arrived on site and inspected dryer and didn’t find any saved error codes. Ran dryer on normal cycle and it dropped time and ended after a few minutes. Ran it again on timed dry and observed it for 30 minutes and no error codes given. Could not duplicate customers experience during service call, previous repair by previous technician appears to have corrected issue.
Near Lago Vista, TX 78645
Lou
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW7000DW0 "arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the water inlet valve was recently replaced and afterwards, the unit continued to leak. I placed the unit in diagnostics showing error code F0E5. Cleared the code and continued with testing. When the unit began to spin, it sounded as if the gearcase were grinding on metal, but still no leaks. I found the incoming cold water valve was badly leaking at the wall. Customer advised there was a small puddle under the unit and water is leaking under the house. I tilted the unit back and found a large amount of gearcase oil on the side panels, the sound absorber, and drain pump. I advised the customer of my findings and advised that the gearcase needs to be replaced. I am ordering the gearcase and clutch No water leaks observed during service other than the incoming water valve at the wall.; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE)"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDFE454CSS3 "arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly leaking at the diverter housing, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Round Rock, TX 78665
Andy
Job Details: 12/31/2019
COOKTOP WHIRLPOOL WCG97US0DS00 Arrived on site for cooktop gas leak. Tested and inspected unit and found no gas leaks. Used both gas sniffer and liquid leak detector and found no signs of leaks. Instructed customer to have gas company come out and check gas. And instructed customer on use and care and practice for best performance. Turned gas to unit off to be safe until gas company checks house for leaks. No gas leaks present at time of service.
Near Harker Heights, TX 76548
Al
Job Details: 12/31/2019
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to inspect microwave bulb staying on.Confirmed the complaint and removed and replaced the control panel.Reassembled and unit tested as designed.Job complete Customer satisfied
Near San Marcos, TX 78666
Richard
Job Details: 12/31/2019
VENTHOOD KITCHENAID KXW9748YSS0 Arrived onsite for the ventahood not working. Upon inspection found that the vent was working correctly and was sucking paper against the vent during testing. Advised customer the vent is working properly. Complete.
Near Austin, TX 78724
David
Job Details: 12/31/2019
DRYER AMANA NED4655EW1 Arrived on site to diagnose a dryer that was intermittently not heating. Checked voltage at the wall and verified 240v. Ran power cable to terminal block and found loose ground / neutral screws. Cables were loose and breaking the ground circuit. Tightened screws on block and retested. Unit is now heating perfectly and working as designed. Call complete.
Near Jonestown, TX 78645
Lou
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that water was leaking from the float switch housing area. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no visible leaks. While testing, I opened the door to the unit and found that the unit is not level and there is more water towards the front of the unit which is flowing more rapidly into the reservoir. Customer advised the amount of detergent they have used and I made recommendations for use and care of the unit as well as use of detergents and cleaners. Due to the water level being towards the front of the unit more than in the middle, I lowered the back wheels and leveled the unit and retested. Unit is operating as designed and the water is settling in the middle of the unit (on top of the sump/motor assembly) like it’s supposed to. No water leaks observed during service, job completed."
Near Buda, TX 78610
Kevin
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and found compressor is running, evaporator fans are running, condenser fan is running, and there is currently no excessive noise. Cycled icemaker, filled it with water, use test 36 to turn on ice box fan. Removed rear cover and inspected compressor area and did not find any reason for excessive noise. Could not duplicate customers experience on service call. Recommended that if issue returns a video be taken to assist diagnosis. No water leaks from connections at time of service, job complete"
Near Austin, TX 78747
Robert
Job Details: 12/31/2019
WASHER LG WT7600HKA "Arrived on job for washer not completing cycle, upon inspection we found that the heater and thermistor were open as well as a Te code, found the parts 6322FR2046G sensor 5301FR1158Z heater for the lg washer,
Near Volente, TX 78641
Tyler B.
Job Details: 12/31/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for right door slightly staying open when closing left door. Replaced rail but didn’t fis. May need hinges to repair, ; ordrng 1 CNOTE (2MAN) and 1 CNOTE (OFFICE RS) and 1 CNOTE (3HRS) and 1 W10691136 (hinge-door) and 1 W10691145 (hinge-door) and 2 W10828686 (hinge-door)s"
Near Killeen, TX 76549
Al
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WUR50X24HZ00 "Arrived to inspect wine cooler making rattling noises when compressor kicks on.I removed the kick plate to expose the condenser coils.Kept the unit on to try and duplicate the customer complaint and finally heard the rattling approximately 10 minutes after opening the door to the cooler.I Called Whirlpool Tech line and spoke with Sterling, who advised me the noises the customer is hearing is caused by pressure change in the compressor, which causes gurgling and rattling is normal as refrigerant moves through the system.SR#7726767548Customer informed of my findings and accepted the diagnoses from Whirlpool.Job complete"
Near Austin, TX 78703
Wesley
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onnsite for console unresponsive. Reset and restored function. All checks good. Unit is now operating as designed.