Arrived onsite and found squealing cold water valve.All checks good. Repair complete. Charged in full.

"Arrived onsite for glitching console symptom. Tested. All other function is good. Console has a stuck power button. Advised customer console needed . ; ordrng 1 W10911042 (Console)"

Arrived onsite for unusual noise throughout the wash. Tested washer for noise problem in quick wash and found all to be operating as designed within parameters of design. Explained noises to customer. Unit is now operating as designed.

Arrived onsite and found long drain symptom. Cleared drain of obstruction to repair. Unit is now operating as designed. All checks good. Unit is now operating as designed. All other function check good.

Arrived onsite for dishwasher with visibly failed valve. Replaced faulty valve. Unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced UI per whirlpool recommendation. UI had no effect on unit. Called tech line for assistance. Disconnected all components except for UI from control and still has Same error code. Ran component test and found drain pump with low ohm readings. Control was also still not responding correctly. Tech recommended replacing drain pump and control. SR#7733419016. Had parts in stock. Replaced pump and control but unit was now having error due to latch being locked. Replaced latch. Unit is now functioning properly. Ran calibration and auto test and unit is functioning properly. Job complete

Arrived onsite for stand alone fridge not cooling. Customer stated unit is warranty. Will need to dispatch under warranty program.

Arrived onsite for microwave not powering on. Upon arrival found microwave with no panel display or lights. Verified voltage to unit. Upon inspection found failed fuse. . Replaced fuse and tested. Unit is now functioning properly. Job complete

Arrived onsite for washer not completing cycle properly. Upon arrival put unit in diagnostics and found F0E5 off balance load. Ran test cycle and unit failed in agitating and spin. Belt and cam are slipping and well as worn hub and washplate

Arrived on site for washer making screeching noise during agitation cycle only. Upon arrival confirmed issue and customer provided video of noise during cycle. After further inspection I found no errors in diagnostics. Found no noise in spin cycle per service pointer. I then found belt on unit was stretched out and rubbing on cam and motor drive. Replaced cam and belt. Found no abnormal noises during all 3 agitation speeds as well as spin cycle. No leaks during testing. Call complete

Arrived on site for refrigerator building up ice and water inside of the RC & FC. Upon arrival I confirm the complaint after further inspection found that the air intakes were clogged with ice including the insulation around the intake the selves and was able to verify that it was because the top of the drain line in the FC was also clogged with ice preventing proper draining. Found no debris or clogs in the drain line causing the back flowing but when checking behind the fridge I found a fish sized rusted and avoided insulation with moisture bleeding and dripping down the wall. Inform customer that at this time unit cannot be repaired safely or properly repaired due to void in the insulation and problem will only persist and get worse

"Arrived on site for washing machine being out of balance. I inspected the unit and work area. I gained access to the filter and found it full of soap scum build up. I cleaned the soap scum build up out of the filter and housing. I gained access to the which and found the back left one weak, and the tub going that direction when pushed straight down. I ran a rinse and spin, I waited for the spin cycle to start and found the basket to bounce around until it got up to full speed and then stabilized out. I found the valves opening up and allowing good pressure through. I spun the inner basket by hand and found no wobble. I lifted the inner basket slightly and found no play there. I removed the two rear shocks and compressed them I found on of the weaker than the other. I quoted customer for all 4 shocks.

Arrived onsite for washer with F3e1 f9e1 f8e3 f5e2 codes stored under inspection I found that the water level sensor was faulty

Arrived on site for range needing previously diagnosed insulation/vent parts. Upon arrival reconfirmed prior issue. Found during disassembly that unit had further extensive damage from current ventilation and insulation issues. Inner liner to cavity was wrapped causing grounding between stealth bake element and liner. Found multiple areas of insulation failures as well as entire vent tube clogged with char (beyond filter screen sent on trip). Due to NLA parts and liner damage unit will continue to have further repeat failures and no reliable repairs can be made.

Arrived on site for dryer making a thumping noise. I I inspected the unit and work area. I tested the dryer and found found the back of the drum bouncing. I gained access to the drum and found it still found in shape. I inspected the quite wheels and found one of the damaged. I replaced all 4 guide wheels. I reassembled the unit and tested it. It is now working as designed with no Moore noise. Job complete.

"Arrived on site for washing machine not draining and squeaking. I inspected the unit and work area. I found fault F7e5 shifter fault. I attempted to test the unit in diagnostics and found the unit wont switch between agitate and spin. I found the gear case leaking oil, and the control making a rattling noise during operation. I quoted customer for full service. Gear case, control, actuator. The washing machine is designed for residential use, not commercial use, because it is being used in a commercial environment, the washer will continue to break down and will require multiple repairs.

Arrived on site to inspected unit for a smoke smell. I pulled the unit from the cabinet and ran diagnostics cycle. I found the new heating element leaking. I tried to tighten the nits and found it still leaking. I am ordering another heating element. Reschedule for Tuesday 5/3/22; ordrng 1 W10703867 (Heating element)

Arrived on site to install previous diagnose parts. I gained access to the icemaker and replaced it with new. I tested the ice maker and found it working as designed. Job complete.

Arrived on site for fridge lights being out. I inspected the unit and work area. I found the freezer lights and top lights out. I replaced all the led modules in the unit. I found the all the lights now working as design. Job complete.

"Arrived on site for front left burner not igniting properly. I tested the unit and found the burner not igniting properly. I found the orfice clear and has a good flame when it ignites. I cleaned the burner head, cap, and igniter. I found no change in how it ignites. I found the spark a yellow/orange in color while the rest are bright white. I tested voltage to the unit and found it is proper. I am ordering the burner head, cap, and igniter. The office will reschedule when we have eta on the parts.; ordrng 1 W11084066 (Burner head) and 1 W11379294 (Burner cap) and 1 W10876259 (Igniter) and 1 WPW10475150 (Spark module)"

Arrived on site for oven control clicking while in use. I inspected the unit and work area. I found the control buzzing abnormally. I removed the control and found something rattling around in it. I replaced the control and ran a bake cycle. I found the unit working as designed. Job complete.

"Arrived on site to replace previously diagnosed control, replaced control, tested unit, light is now turning on, job complete"

Arrived onsite for oven with no power. Upon inspection I found that the breaker was tripped due to it being a 30amp and the unit requires a 40amp. Also found hole cute out in bottom of cabinet when there isnt supposed to be one it can cause the tco to blow. I advised customer to have a 40amp breaker installed. Job complete

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new pump and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived onsite for refrigerator no cool. Found both compartments and room temp. Found all lights and controls functioning properly,found the deli control compartments dry. Found proper voltage at compressor and compressor running but only drawing .74amps suspect that the compressor is just not pumping. There where no signs of a high side leak. Ordering sealed system completes and call for 2hrs.; ordrng 1 W10832994 (Compressor) and 1 W11492867 (Evap) and 1 WPW10608485 (Evap) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier)"

"Arrived on site for oven not working . Found oven complete dead . Checked thermal fuse checked good , will need tod in back . . Call to set return ; ordrng 1 WP4449751 (Tod)"

"Arrived on site for dryer flashing f22 . Checked exhaust thermistor and found it was ohmed out of range . Replaced thermistor ran dryer for 20-30 mins while checking blower housing and temp check . All checked normal.

"Arrived on site for left front burner not igniting properly . Readjusted burner head , orifice , and cap . Still not lighting properly . Called tech line ( same sr ) . Ordering orfice holder , burner head , bezel , cap. No gas leaks detected at time of service. Call to set return.; ordrng 1 8285779BL (Lf beezel) and 1 8286156CB (Cap lf) and 1 W10779149 (Lf holder) and 1 W10406878 (Lf burner head .)"

Arrived on site for door not closing properly and door dropping to far down when open . Replaced both hinges on upper door . Door is sitting and opening normally .Did inform customer that if it happens again it may be a sign of the receivers failing and would recommend replacing them . It would require and additional man . Job complete

"Arrived to inspect ice production issue. I tested the ice maker housing temperature at the vent, with the door closed an K-type inserted through the slots in the door. The temperature was 26.6F after 5 minutes, too warm for consistent production. I entered service mode and performed test 36. With the fan on, per the UI, the temperature rose to 27F. Fan operation was moderate. FC temperature, measured in the bottom of the cabinet was 24.5F. I performed thermography and had similar results throughout the FC. The compressor registered over 150F and by the condenser, dropped 25 degrees. The return from the condenser was room temperature and that was after 10 minutes of run time with no condenser airflow. The compressor is failing and will require replacement. Office to order compressor, dye drier, service port and RC evaporator. Office to schedule 2 hours for sealed system service and contact the CX to schedule. No leaks observed during service. ; ordrng 1 W10832994 (Compressor) and 1 W11492867 (Evaporator) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Service Port) and 1 SealedSystemService (2 Hours)"

Arrived on site to replace previously ordered parts for washer. Replaced suspension and agitator and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived to inspect dryer not starting. I found the belt had failed, causing the switch to prevent the motor from starting. I removed and replaced the belt and tested. Operational test good

"Arrived to inspect spray arm issue. I found the middle spray arm had failed and required replacement. I removed and replaced it and tested. Operational test good, no leaks observed during service."

"Arrived to inspect ice production issue. The unit was off when I began inspection and I allowed it to perform its initial self-flush and then begin production. The lower plate measured 4.4F and the slab initial temp was 28.2F during buildup. The post cool reached -8F and these temperatures are normal and expected. The slab thickness was excellent and the second slab that was being produced as I was completing the call looked very good as well. The bin thermistor was 3.58Kohm at 63.5F, which is an error of approximately 3F error to too warm and would not cause early system shutdown from an incorrect bin level read. I advised the CX that if issues persist to contact us and let the machine run prior to our arrival. No leaks observed during service.

"Arrived to inspect no ice. The 6 hour average of the ice box was 27. The FC average was 21 and ice could be heard rubbing on the evap motor. I tested the defrost system and found line VAC present to the FC defrost circuit, but no ohms could be read on the circuit and either the element or safety thermistors are open. The right RC door gasket is badly torn at the top flap for the mullion and will require replacement. I found the drain tube assy gapped and I verified no plugging and then sealed the rubber cup to the chassis. I set the unit to showroom mode to allow defrost and the CX will defrost for 48 hours and then press F/C and Drawer at the same time for 3 seconds until the unit goes back into normal mode. I coached the CX on towel placement to catch and evap ice melt. No leaks observed during service. ; ordrng 1 W11396530 (FC Defrost Harness) and 1 W10882092 (FC Defrost Element) and 1 RCDoorGasket,GY"

"Arrived to inspect ice in FC. I found the previous attempted repair did not cure the issue. I removed material from the screw holes and elongated them to get the door into position to prevent air leaks from the lower RC door hinge bezels. I advised the CX if there are further issues, the FC door gasket will be required. No leaks observed during service."

"Arrived to instal previously diagnosed and ordered parts. Prior to installing the valves, I inspected the chassis and found the RC door gasket badly torn and it will require replacement. The RC door closer cams are worn out and not applying pressure to the door and they will need replaced as well. One of the water valves may not require replacement upon return and that will be subtracted from the total parts, if not needed/installed. No leaks observed during service. ; ordrng 1 W10355588 (RC Door Gasket) and 1 W10257203 (RC Door Closer, Upper) and 1 W10500004 (RC Door Hinge/Lower Closer)"

"Arrived on site to replace previously ordered parts for refrigerator. Replaced coupling, bucket, and chute. Tested unit and found new coupling not operating properly and installed second coupling. All is working properly at this time and no leaks were found at time of service."

"Customer unable to provide reciept for warranty verification. Customer will call to schedule, once reciept can be provided.; O-emld tckt"

"Arrived onsite do install previously diagnosed parts. Upon arrival, when disassembling unit found the bulk head completely destroyed due to metal to metal contact. Need to order bulk head. Office to reschedule ; ordrng 1 W11178667 (Bulk head)"

Arrived on site for Refrigerator makes a really loud noise. Upon arrival found floor damage in front of unit. Pointed it out to the homeowners friend. (Owner was not available). Uploaded pics on SD. Found loud noises coming from base of refrigerator touching condenser fan and vibrating with compressor. The base was crushed inward during installation and touching components. I pressed the base back the best that could be done and applied adhesive to keep it in place. Job complete

Arrived onsite for when you plug in the washer it makes a humming sound but it won't do anything when you press the start button. Upon arrival found the unit stuck on drain mode. Held the cancel button for 10 seconds and unit rebooted. Customer stated they did have a power outage recently. I believe the unit glitched. Tested the unit several times and there are no issues. No leaks present at this time. Job complete

"Arrived onsite for Leaking from Underneath. Upon arrival removed toe kick and insulation and both were perfectly dry. Tested unit by operating a normal cycle, and then watched it drain. Could not duplicate a leak. Checked all hoses, checked drain pump. Checked door gasket, Checked back of dispenser and was dry. There is no evidence of water leaking from sump. I asked the customer how often they saw it leak. She said they had just found water on the floor in front of unit and did not operate unit again until had unit checked out. I do not believe the water found was in relation to the dishwasher. Customer will monitor the unit and call back if necessary. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for oven not heating properly . Upon arrival Pre heated to 350. Temperature reached 379 on thermocouple. then began cycling 308 on the low and 344 on the high, then 308 and 341, average is 326. Went to calibration settings and found unit set to -30. Customer agreed to calibrate to 00 and she will adjust +/- degrees if she needs to. No gas leaks present at this time. Job complete"

"Arrived onsite for Leaking from the bottom of the washer as well as consistent dripping coming from hose. Upon arrival found both hot and cold water valves in the on position and not leaking water. Mrs. Said she never saw the hoses leaking but could hear something like a dripping sound coming from back of unit. When asked the Mrs about the water leak in the front bottom of unit,she said it was intermittently happening and not all the time and maybe during the wash cycle. Ran a quick cycle and could not duplicate any water leaks during wash or draining cycle.After further discussion with customer Found that water spilled over top of tub due to unit shaking when out of balance. Tested the suspension and suspension is good. Instructed customer to proper placement of articles. Customer will monitor unit and call us back if needed. No leaks present at this time. Job complete"

"Arrived on site to test unit for not starting, tested unit found F5E1 error, door latch stuck open, replaced latch tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed ice bucket, verified that the bucket was needed, replaced part , tested unit unit now running as designed, job complete"

Arrived onsite to install properly diagnosed parts. Upon arrival I installed new UI and tested unit and found unit operating as designed. Job complete

"Arrived onsite for PSAFETY RNG not turning on/wires burned. Upon arrival found black wires on terminal block burned/melted due to loose connection. Uploaded picture to SD. Need to replace power cord and harness. Called Whirlpool Saftey team and discussed the findings. I was asked what parts were needed. I let them know that I needed power cord, wiring harness and if the control was taken out,then control as well. Safety team said they will cover all parts and labor and gave reference # W12M6I1WPL1. Replaced power cord and harness. Control was not needed. Tested unit and all burners and oven operating as designed. Job complete"

Arrived on site for microwave door squeaking. I inspected the unit and work area. I found the hinges missing grease. I applied grease to the hinges. I retested the unit and found it not making a noise anymore. Job complete.

"Arrived to instal previously diagnosed and ordered part. I removed the failed gear case and found the slider was cracked. The CX elected to purchase the new slider and I installed it and the gear case into the unit. I centered the basket assy in the chassis and calibrated. I tested within service test mode and the unit operated as designed. No leaks observed during service.

"Arrived onsite for refrigerator with ice maker not producing. Upon inspection I found that the optical sensor was not working along with there being ice buildup in fill tube,I removed the ice and tested ice maker and found that the icemaker was not harvesting. I replace icemaker under our 1year warranty and quoted customer for optical sensor replacemen

"Arrived on site for range oven not igniting intermittently. Inspected unit and work area. Per diagnostics mode and checked for fault codes, found none. Tested bake operation to verify failure. After several attempts found igniter clicking when burner was ignited. Found DSI control need sensor flame. Removed failed DSI and installed new. Tested operation and found igniting ever time. Found igniter had a stronger clicking sound after replacing DSI. Unit is operating as designed."

"Arrived on site to,install previous diagnosed parts. Inspected unit and work area. Found unit settings in food pantry under the shelves. Had customer to sign waiver when moving appliances. Will not be able to remove microwave without sliding on floor. Gained access to diode and found markings on transformers wires from diode and did not damage harness. Removed failed diode and installed new. Assembled unit and tested operation. All tested good. Reinstalled unit and tested operation again, unit is working as designed."

Arrived on site for microwave not heating. Inspected unit and work area. Tested operation to verify failure and measured amp draw to unit. Found no heat and magnetron drawing amps. Removed unit and tested diode and found failed. Replaced diode and tested operation. Found unit not heating and magnetron smoking. Removed failed magnetron and installed new. Assembled unit and tested operation. Found unit working as designed. Spoke with customer on service performed.

"Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit and grease buildup in drain line. Ran drain pump and found unit draining. Found water backing up in sink. Ran garbage disposal and water drained from sink. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to unit. Found all components operating. Found possible block in garage disposal to keep unit from draining. Informed customer to run a dishwasher cleaner through unit once a month. Unit is operating as designed, no water leaks detected during service."

"Arrived on site to install previously diagnosed parts. Tested unit on diagnostics cycle after part install. Unit is working as designed. No water leaks detected during service, job completed."

Arrived on site to install previously diagnosed parts. Tested unit and its working properly. Advised CX to let unit cool for 24hr to ensure cooling properly. Job completed

"Arrived on site for built in oven no power, inspected unit and work area. Tested thermal fuse and found it to be open. Installed new fuse and tested. Unit is now operating as designed. Job completed"

"Arrived on site for built in Refrigerator lights out, inspected unit and work area. There was a service pointer to replace all LED modules. Replaced all old with new LED modules. Unit is now operating as designed. . No water leaks detected during service job completed."

"Arrived to inspect crushed ice only. I found the screws that retain the crushed/cubed solenoid had backed out. I reinstalled the screws and dabbed silicone to anchor them. Due to the nature of the failure and being related to the ice system, I am applying our warranty to this service. No leaks observed during service."

"Arrived to inspect no cool. I found the CX had shut off cooling due to noise and after turning it back on the compressor would make a grinding/grunting noise. Current draw was 21, descending to 19.3 amps before the start device would kick off. bEEDS compressor, dye drier and service port

Arrived on site for refrigerator needing previously diagnosed ice bucket. Upon arrival installed required part then reassembled and tested crushed and cubbed settings. Found unit could dispense and functioning as designed. Call complete

"Arrived on site for dishwasher not washing/heating correctly. Upon arrival found unit could fill to correct lvls, agitate water, and drain as designed. Also found element would kick on if heated dry was selected. Found rinse aid dispenser empty Leading to improper drying. Couldnt verify exact dishwasher detergent customer was using for unit. Other then minor clog in lower spray arm I couldnt verify any failures in unit. Will need findings reported to ahs."

"Arrived on site for microwave needing previously diagnose mag cap and diode. Upon arrival reconfirm complaint but after further inspection found that unit had additional failures in the mag TCO that had caused the TCO to blow a hole through the prong connector. Was able to test all other components and found no failures in door switchs, control etc. office to reschedule once autho is received for remaining needed parts plus parts previously diagnosed ; ordrng 1 WB27X11210 (Tco)"

"Arrived on site for microwave that is not heating. Inspected unit and work area. Confirmed the customers complaint and started to disassemble the unit. The customer advised that he said another company out twice and they failed to fix the issue. He said that the past repair lasted 45 days before it stopped working again. Checked door switches and found the middle door switch would not making break, causing the issue. Ordering the door switch and latch assembly for the repair. Rescheduled customer to 5/4 for the return trip.; ordrng 1 WB24X830 (Middle door switch) and 1 WB14X10051 (Latch holder)"

"Arrived to inspect no water flow. 4-3, 7-1 codes stored in memory. I found the unit would fill and then the sump motor could not be heard. All other functions were present. replaced the sump assy. I tested several times in service test mode and there were no leaks and the unit operated as designed.

"Arrived to instal previously diagnosed and ordered parts. I attempted recovery of the refrigerant and could not verify any was removed and it likely was lost due to low side leaking from the factory service port. I removed and replaced the compressor, service port and dye drier and vacuumed to the pumps ultimate vacuum and then waited 15 minutes. Holding vacuum, I charged the system with the mfg prescribed charge and tested. The unit cooled as designed. Operational test good, no leaks observed during service."

"Arrived on site to diagnose refrigerator that was not cooling after recent sealed system repair. On arrival unit was running and not cooling in either compartment. Compressor was on and running. Shut off unit and tested pressures in sealed system. Found 55 psi equalized pressure. When unit came on high side went to over 300psi, low side -10. Unit has a restriction. Removed dryer and blew out restriction. Retested with a new dryer and verified pressures are good and held vacuum. Presaures checked good. After compressor came on I checked for cooling in both compartments and found the RC evap fan isn't coming on. Ordering an RC evap fan to resolve the lack of airflow. Return visit set for 4/29. ; ordrng 1 W11098695 (Fan Scroll)"

"Arrived on site to diagnose refrigerator that was making noise in use. Spoke with customer who let me know the unit was making a popping sound when dispensing water, constantly. Checked and found pressure was so high you could not reinsert the filter. Lowered pressure at wall valve and retested. Found with wall valve turned way down the unit would dispense with almost no noise, indicating noise came from excessive water pressure. Unit now working as designed. Advised if the issue returns that we need to install a pressure reducing kit. Call complete."

"Arrived on site to diagnose range that was sparking but not lighting in the oven. Tested unit and heard the clicking, found no flame. Removed lower drawer and found a cookie sheet on top had been contacting the igniter, causing it to arc to the pan. Once that was removed the unit lit 10/10 times with no issues.

"Arrived on site to diagnose refrigerator that was building frost in FC. On arrival customer informed me the freezer door and gasket get water pools on top of them. Checked and did not feel any heat from the mullion. Called tech line SR7733535025. Tech Line had an engineering note pertaining to this issue to order 3x Part # W11159728, a gasket / tape. Instructions being emailed to me from tech Line on how to install. This is the only applicable repair. Office to schedule when part arrives. ; ordrng 3 W11159728 (Gasket)s"

Arrived on site to install previously diagnosed icemaker to resolve no ice condition. Installed new icemaker and ran a test cycle. Found unit fully cycling and filled as designed. Call complete.

"Arrived on site to diagnose washer that is not draining. On arrival was informed sometimes they could tip unit forward and get it to drain. Tried moving unit and couldn't get drain to come on. Checked voltage and found cycling voltage at pump when engaged in diag. Ohmed out pump and found good resistance, 19 ohms. Checked resistance at Control and found drain pump reading 60 ohms at J15 on control. This indicates a failure in the harness causing excessive resistance. ; ordrng 1 W11568984 (Lower Harness)"

"Arrived on site to diagnose dryer that is not heating. Ran unit it and confirmed no heat generated. Checked safety devices and element and found the element open. Provided estimate for a new element . Replaced element and tested. Verified all is working as designed.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker tray broken and replaced icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.; O-emld tckt

"Arrived onsite for unit not heating. Speaking to customer customer found that original unit had a couple issues, the main one being no heat. The non heating issue has not been addressed on the previous visit. Upon arrival tested unit and found unit powered on, started cycle, tumbled but no heat. Ran diagnostics and found stored error code F4E3 restricted air flow, F2E1 UI stuck button, F3E2 moisture sensor strip opened or shorted. In timed cycle unit still did not heat. Ignitor not glowing. Will need to order ignitor, coils, flame sensor, and thermistors. Customer was on a tight schedule. Please call to schedule at a better time. Office to reschedule. ; ordrng 1 279311 (Ignitor) and 1 279834 (Coils) and 1 WP338906 (Sensor) and 1 W10909685 (Thermal fuse) and 1 WP8577274 (Thermistor) and 1 WP3391912 (High limit) and 1 WP8573713 (Cutoff)"

"Arrived on site for a washer that made a loud screeching sound and is not turning on to complete cycles. Inspected unit and work area. Confirmed the customers complaint and found the unit buzzing immediately upon turning the unit on. Attempted to run the unit through diagnostics and could not advance past the first stage. Found the unit buzzing again and it would not stop until you turned off power. Spoke to CVS and was advised to check the rotor bolts on the back of the unit. Found no issues with the rotor bolt, rotor, or stator. Plug the unit back in and found the noise coming from the stater. Spoke to PR and was advised to check voltage coming from the control. Found intermittent voltage ranging from 120 V to nothing on both windings to that stator from the control. I did advise the customer that their control was out and definitely need to be replaced but that we wouldnt be able to verify if that was the only issue until we got that replaced.

Arrived on site to install previous diagnose part. I gained access to the control and replaced it with new. I tested the oven and cooktop. I found both working as designed.

Arrived onsite fan not connected. Upon arrival inspected unit. Found fan motor not connected. Inspected area and space and found area not plumbed correctly for unit to fit properly. Explained to customer and showed that previous down draft setup is not compatible with current range. Will need plumber and electrician to resolve issues. Job complete

"Arrived on site or a refrigerator thats not making ice. Inspected unit and work area. Confirm the customers complaint and ran the interthrough diagnostics. Found all tests pass except for the icemaker error codes. Found an error message of an E5 indicating a failed icemaker thermistor. Tested the unit in a manual harvest and the unit ran as designed. Attempted to fill the icemaker and found the fill tube frozen. Check the fill tube by running the fill tube test and service test 19 and found the fill tube heater kick on and thaw the frozen fill tube. Tested the ice maker fill again and found the ice maker filling.

Arrived onsite to replace previously diagnosed parts. Replaced left and right side rails. Tested unit and unit is functioning properly. Job complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site and inspected range, found heating element is burnt out, took pictures sent multiple pictures and video to KB/service management. Heating element will need to be replaced, Will also bring back fuse just in case. ; ordrng 1 W10779716 (Bake element) and 1 WP3196548 (Fuse)"

Arrived on site to diagnose refrigerator having issues with door closing. Customer advised me they resolved the issue and no longer needed service. Call complete.

"Arrived on site to inspect unit for not powering on, found power supply good, terminal lock good, found voltage to UI from main control fluctuating. Ordering main control and UI to be changed at the same time. ; ordrng 1 W10919207 (UI) and 1 W11537223 (Contol) and 1 Cnote (Auth/office to reschedule)"

Arrived onsite to replace previously diagnosed parts. Replaced door panel and hinge. Tested unit and unit is no longer rubbing on front panel. Customer tested and is functioning properly. Job complete

"Arrived on site for ice build up on packages. Checked freezer door seal good,gasket even all around freezer door,found gaskets on left side fresh food door not sealing to liner wall allowing warm air to enter from fresh food compartment to freezer sections,adjusted gaskets from ice room vents to allow proper seal,ran diagnostics all test passed."

"Arrived on site for no cool. Found evaporator heavily incased in ice,removed cover,ohmed heater failed diagnosed a burned out heater,replaced defrost heater,customer will defrost unit."

"Arrived on site for no ice issues. Ran diagnostics no power to valve during fill,unit passed all other test,replaced defective recirculating pump,ran diagnostics good water flow."

"Arrived on site for no ice. Found warped icemaker tray and frozen fill tube,replaced icemaker ran diagnostics defrosted fill tube,ran icemaker test passed,ran fill test passed."

Arrived on site for led issues. Per service pointer replaced all the led modules with correct new led modules per service pointer. Autho S84638

"Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Water dispensed into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on (F4E3). Advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it using my heat gun. Tested the door and it is sealing properly. Customer advised the ice maker does not make ice. I tested and it failed.I removed and replaced the ice maker and tested and unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service and ordering another ice maker cover and office to schedule as a drop off part. ; ordrng 1 W10884722D2C (Ice maker cover)"

"Arrived on site to inspect chest freezer not locking. Upon further inspection, I locked the door and when I pulled up on the door, it came open. I found where the lock hook is slipping from the handle and allowing it to open (photo). I am ordering the handle, lock, cover, hook and key and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W10852738 (Handle) and 1 W10664016 (Door lock) and 1 W10711162 (Cover) and 1 W10714897 (Hook) and 1 W10838052 (Key)"

Arrived onsite for refrigerator building up ice/frost on the top right side of freezer. Upon inspection I found that the unit was not leveled and the door gasket was not sealing properly see pix. I leveled unit and adjusted gasket till it sealed up after I cleared the freezer of ice/frost. Job complete

Arrived onsite to install new lower harness. Upon arrival I installed new harness and tested unit and found unit operating as designed. Job complete

Arrived onsite to install new console. Upon arrival I found console broken. I replace it and tested unit and found unit operating as designed. Customer did provide POP see pix. Also found console end caps damaged as well but I did not know if they where cover so I left them be. Job complete.

"Arrived on site for a dishwasher not washing well. Upon arrival the customer stated that the bottom dishes are washing, but the top are still completely dirty. Upon further inspection I found a bunch of glass in the sump area and below the filter. There was also significant grime build up. I ran a diagnostics cycle and could tell the water was running weak. I installed the new sump and motor and then tested the unit. The unit is now working as designed. No leaks present at the time of service