"Arrived onsite for range with yellow flames. On inspection all the flames were blue, I took the gas sniffer and went around the unit I found no gas leaks. I asked the customer if they had a humidifier in the house, she said yes. I informed her that the humidifier would cause the flame to be yellow and orange. She feels more comfortable now since she knows that it is caused from the humidifier. I let them to know to open a door for about 15 minutes and the yellow and orange flames will go away. No gas leaks detected during service."

Arrived on site to install previously ordered part. Replaced motor 279827. Test unit and is operating as designed. Found exhaust hose to wall is broken and and crushed. Advised customer to replace hose. Job complete

"Arrived on site to test unit for just a buzzing noise and unit will not start, tested unit found motor completely ceased torn belt, some belt fragments got into motor causing it to stall, replaced motor and parts from repair kit, tested unit, unit is now running as designed job complete"

"Arrived onsite to replace previously ordered parts. Replaced control and bake element and have same issue. During replacement of broil element, found new broil element is wrong part inside box with correct part number. Need to reorder broil element.contacted techline for assistance. Spoke with Kirt. Explained issues and parts replaced. Kirk recommended coming back with correct broil element and if issues persist to give customer service pointer information for breaker tripping nuisance. Tech gave SR# 7737012152. Office to reschedule ; ordrng 1 W10856603 (Broil element)"

Arrived on site to test unit for door handle falling off. Recommend replacing door handle and screws. Office to reschedule. ; ordrng 2 W11428245 (Screw)s and 1 W11620705 (Door handle)

Arrived onsite for a range that the start light is on but nothing will function and the oven is warm like its on. I found the range in sabbath mode and the lights were on when it was accidentally put in sabbath mode causing the oven to stay warm. I took the oven out of sabbath mode and turned the lights off. I tested the oven and found it working as designed. The customer tested the oven from his smart phone and the oven functioned as designed. I called the safety team SR# 7736961541 and spoke with Kisha to give my findings. Use Authorization # K17ZEW1WL1. Call complete.

Arrived on site for dryer screeching during initial start up. Upon arrival tested unit with and without towels(7x). Couldnt replicate noise issue. Instructed customer to record sound if issue returned. Unit working as designed. Call complete

Arrived on site for refrigerator needing previously diagnosed defrost parts and control. Upon arrival confirmed issue and installed parts. Reassembled and reprogrammed control. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site. Removed evaporator cover good frost formation per prev tech replaced fan assembly that includes thermistors.

"Arrived onsite for dryer not powering on. On inspection I checked voltage at the terminal block it was 248vac, checked thermal fuse, cut off sensor and thermistor and they were all good. Gain access to timer housing the timer was good had 248vac. Checked the push to start had no voltage. I gained access to the drum area ant tested the motor and it was good. I connected one led to the light blue wire that runs up to the start button from the motor connected the other to the start button. When I pushed the start button it showed 15 k resistance. Bad start button, ordering one WPW10446920; ordrng 1 WPW10446920 (Push to start)"

Arrived on site for dishwasher not draining . Found drain hose installed wrong and pinched shut . Rerouted tube . Ran diagnostics and unit passed all phases . No water leaks detected at this time. Job complete

"Arrived on site to inspect wall oven microwave combo unit damage. Upon further inspection, I found the control had two small dents in the trim (photos). I removed and replaced the control panel and tested the unit and it is operating as designed. Also found a small dent in the lower left corner of the microwave door (photo). Customer is going to contact their builder to get the issue resolved. Job completed."

"Arrived on site to test unit for damaged suspension. Replaced suspension, unable to fully test due to no power or water available. Job complete."

Arrived on site for washer with broken start button. Upon arrival confirmed failure and found start button un responsive. Verified proper dcv from control and found majority of buttons working in ui tests but not all would record input. Replaced console then retested unit. Found washer fully functioning as designed with no leaks. Call complete

Arrived onsite for clothes not getting cleaned. On inspection the soap is not coming out of the clothes and the agitator is ripping the clothes. I called WP tech line they said to turn the load & go to 10x and soil down to light soil. Then they said use a garment bag or remove the agitator. We removed the agitator to help with the damage of the clothes. No water leaks detected during service.7737010139

Arrived onsite for buttons on UI not responding. Upon arrival tested unit. Found buttons non responsive. Tried power cycling for reset and did not correct the issue. Replaced console and tested. Unit is functioning properly. Job complete

Arrived onsite to replace heating element assembly per techline recommendation. Replaced heater assembly. Thawed unit. Customer will monitor. Job complete

Spoke with customer prior to arrival about unit being oow. Customer stated unit had been working and recently had gotten stuck in flood mode but allowed unit to reset and is working and wanted to cancel diagnosis. No service preformed call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the diffuser and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived onsite and found unit with multiple failed lighting modules, used 2 modules to repair. Advised customer on repair."

Arrived onsite for a refrigerator thats not cooling good in the RC but the FC seems fine and its making ice. I found the FC temp at 6 degrees and the RC temp at 55 degrees. I tested the thermistors and fan from the control and found the fan not running in the RC. I found frost build up at the bottom of the cover. I removed the cover and found the fan harness had come unclipped. I snapped it in and the fan turned on. I removed the frost from the evaporator and reassembled. I tested the unit again and all functions are working as designed. I explained to the customer that I must had not gotten the molex connector completely seated when I was here on the prior visit. I showed her what to look for and asked to monitor it again for a week. Call complete.

"Arrived on site to inspect venthood not working and is loud. Upon further inspection, the customer advised that there is Sheetrock flakes falling from the venthood and it has no suction. I tested the unit and found the blower to be loud in the high setting. Tested the suction with a piece of paper and found that there is no suction when the blower is on. Inspected the blower and found that there is blockage in the vent tube going up to the ceiling to the roof and that this issue would be an installation issue. I advised the customer that they would need to contact their builder to resolve the issue as its an installation issue. I contacted techline and spoke to Leon and advised of the complaint and my findings. Leon advised that it is an installation issue and provided SR#7737011080. Job completed."

Arrived on site to install parts ordered installed new turn table ring and tested. Unit is now operating as designed. Job completed.

Arrived on site to test unit for door rusting. Replaced outer door for manufacture defect. Unit working as designed. Job complete.

Arrived on site for oven flashing 2-1 code . Found keypad unresponsive to commands even after power rest. Replaced ui console . Ran diagnostics tests and ran preheat. All checked normal. Job complete

"Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found sump locks failed and motor assembly in sot secured. Will need sump and motor replaced. Also found upper right rack wheel failed. Unit also has a damaged stainless panel but is outside of 30 day cosmetic. Took pics. Maintenance may contact manufacturer for replacement panel. UI panel right side , start and cancel buttons are not functioning correctly. Ordering UI, motor and rail holder. Set to return Aug 9th.; ordrng 1 W11612307 (UI) and 1 W11458872 (Wheel)"

"Arrived on site to test unit for noise and not advancing in cycles, tested unit found clutch not disengaging properly causing teeth to grind off on the rotor, slider is rusted do to a failed gear case leaking water, replaced gear case, clutch, slider, rotor and control as precautionary and tested, all components are activating properly in diagnostics cycle, put unit into a drain and spin cycle, unit is stable and noise is no longer present, at this time no leaks detected job complete"

Arrived on site for drum rusting . Found rust is on front panel . No rust on drum . Customer was concerned about small ripples on inner rear bulkhead . Found no cosmetic or functional defect on rear bulkhead .Will not impede units performance. Ordering front panel. Call to set return ; ordrng 1 279443 (Front panel)

Arrived on site for washer that customer stated inner basket was damaged. Upon arrival confirmed failure and found inner basket had sign of being dented from the outside in and lead to cracks forming and rusting. Will need office to reschedule once Availability of W10554251 inner basket is known. Ordering W10554251 inner basket; ordrng 1 W10554251 (Inner Basket)

Arrived onsite and found unit with failed power connection at the block. Repaired by securing the power block. All checks good.

"Arrived on site to inspect refrigerator freezing items in the fresh food section. Upon further inspection, I tested temps in the RC section at the top shelf (28.4 degrees, middle shelf (35 degrees), bottom shelf (23.9 degrees) and tested temps in the FC=2 degrees. I attempted to place the unit in diagnostics and it failed. I removed the control box and air diffuser panel and tested the thermistor and found it out of range at 2.041k ohms (88-89 degrees). I removed and replaced the RC thermistor and main control and retested the unit in diagnostics and found unit is operating as designed. I sealed the gap around the RC opening, between the liner and cabinet, with silicone. I advised the customer of my findings and repairs. Recommended if the fresh foods section gets too cold again to change the setting on the FC evap cover to minimum. At this time, its set at Recommended. No water leaks observed during service, job completed."

"Arrived on site for no interior lights , no ice ,dispenser not working . Found unit was in sabbath mode . Took fridge out of mode . Unit is now lighting up, dispenser is functioning . Did find water dispenser switch had failed . Custome didnt want to repair switch . Charged 162.36 collected 186.71 AUTHO X43UPF. Job complete"

"Arrived on site to test unit for not draining. Found knockout was not removed from disposal. Removed knockout, unit now working as designed. No leaks detected. Job complete."

Arrived on site and replaced outer door for scratched glass. Unit working as designed. Job complete.

Arrived on site for washer stopping at rinse and spin cycle. Upon arrival confirmed failure and found f7e1 inDiagnostics. Upon further inspection I found unit wouldnt agitate or spin and could only hear motor humming. Looked under unit and found harness to capacitor broken. Replaced capacitor and repaired wiring. Retested unit and found was her working as designed with no leaks. Call complete

Ive been on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran it through diagnostics and found an F4 E3 (wash motor not running) error code. Tested the unit and confirmed the customers complaint. Replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived onsite for a refrigerator that has not made ice correctly since the sealed system was replaced and the freezer just isnt getting cold enough to possibly replace sealed system parts again. I found the FC at 16 degrees and the RC at 37 degrees when I arrived. The compressor was running and the amp draw was 1.42 amps. My equalized pressures in home position was 14 psi and for the temps they should be between 25-30 psi. I ran service test 4 and found the compressor pulling down in a vacuum on step 3 and the high and low pressures were both low in step 4 and 5. I found no dye in the drain pan. I checked the high side for dye and found none. I dumped the charge, vacuumed the system and charged it with 6 ozs of R134A refrigerant. When the pressure equalized at was at 27 psi. I ran service test 4 again and had good pressures and good refrigerant flow. In step 5 the FC dropped from 18 degrees down to 10 and was still dropping when I put it back in normal mode. I asked the customer to monitor the FC temp and make sure it stays around 0 degrees and ice production should return. I explained that there is a possibility that I undercharged the unit when the sealed system was done because of the temps and ice production issues. Customer will monitor and call back if needed. Call complete."

"WRS555SIHZ06 GP FC TEMP=-2 arrived on site to inspect ice maker not producing ice. Inspected and found a mass of ice on the ice level sensor arm preventing movement and causing the freezer to detect a full ice bucket. Cleared ice, leveled the unit and tested. Ice maker operating as designed."

WOS51EC0HS20 GP arrived on site to inspect oven heating and cooling in same cycle and overheating. Upon arrival I found aluminum foil lining the oven floor. Advised customer against it. Tested the oven and cycling temps and they averaged out at 351 degrees. Explained findings to the customer and explained use and care.

"Arrived on site and found no ice production, set refrigerator into diagnostics and ran icemaker harvest and it did not complete. Replaced icemaker and it will now complete harvest but it did not fill with water. Also found water dispenser is not working. Replaced valve Assembly and filter housing and water is now dispensing, job complete"

Arrived on site for no ice and not draining water. Found water in bin pump off diagnosed a defective drain pump replaced drain pump ran water through pump water drained checked all connections no leaks. ; used 1 W11539855 ( Pump) from stock

Arrived onsite for unit making popping sound. Upon arrival inspected unit. Found lights functioning properly. Tested and found diode sparking. Burn mark on capacitor. Replaced both diode and capacitor. Tested and unit is functioning properly. Job complete

"Arrived on site for refrigerator making a loud noise. Upon arrival confirmed complaint and found noise coming from fc. Inspected fc and found ice build up had formed from valve over filling ice maker and running down evap cover onto fan. Also found ice door seperator had failed and caused hot air to reach fill tube and make issue worse. Rescheduled customer for 08/09/23 to complete repairs. Ordering W11645245 valve, w11423781 ice door seperator. ; ordrng 1 W11423781 (Ice door seperator) and 1 W11645245 (Valve)"

"Arrived on site for center burner not operating. Upon arrival,test unit and found center burner has failed. Replaced center burner and test unit. Unit is operating as designed. Job complete"

Arrived onsite for a range with a broken gas valve. Upon my attempt to remove the face plate to gain access to the manifold I broke the tool I was using and will have to return with a new one to complete the call. 08/09/23; schdld next appmnt for 8/9 WED !

"Arrived on site. Replaced right side door,removed defective icemaker housing adapter,replaced gasket and installed new adapter,reassembled icemaker housing assembly."

Arrived onsite for a microwave that is smoking the control when it comes on. I found the board with burn marks at the relays for the cavity lamp and the turntable motor. There was a little next to the hood fan relay. I tested the circuits for the cavity lamp and the turntable motor with both testing good. I checked the resistance on the hood fan motor windings and they were all in range. I tested the high voltage circuit and was getting a 10ohm resistance reading from the filament winding to ground. The new high voltage transformer I was sent with was damaged in the box. Ordering W11540981 transformer. RS for Wed 8/9. Marking all other parts as UORV.; ordrng 1 W11540981 (HV transformer)

"Arrived on site to test for washer not shutting off, customer stated that unit is stuck in sensing and will not advance, asked customer to demonstrate how she activates wash cycle, noticed that customer is selecting cycles but not pushing start button, ran diagnostics cycle and found no issues, showed and explained to customer how to properly activate a wash cycle, washer filled with water during sensing and switched over to wash with no issues, advised customer to read through the owners manual if she has any more problems at this time unit is running as designed, job complete"

Arrived on site to test unit for not heating properly. Customer stated inspector found temps were not correct. Ran unit to 350 and verified temps were correct. Advised customer against the use of hanging thermometers and to download app and connect to WiFi asap. Unit is working as designed. Job complete.

"Arrived on site ,replaced water valve . Ran diagnostics, all checked normal. No water leaks detected at this time. Job complete ."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was Home Depot sent a technician out and said it needed a sealed system. At arrival unit was not plugged in. I powered on unit and found compressor coming on. No frost pattern was found. Im ordering a sealed system repair, waive for 2hrs. Office to contact customer to reschedule. Office C-NOTE to order authorization. ; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 OrderAutho (Order Autho)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was the ui not responding. They cycled the power and then they where able to make it start working again. I entered diagnostics and retrieved error codes F6E3 F6E2 F2E1. Im ordering a new UI to fix the issue. Office to schedule when parts have arrived. No leaks where observed during service.; ordrng 1 W11115285 (UI)"

"John site for a washing machine that is not completing cycles. Inspected unit and work area. Ran unit through diagnostics and found an F7E1 (motor unable to reach target rpm) error code. I tested the unit and a high speed spin and heard the motor turning without the basket. Checked underneath the washer and found some thing had punctured the shield, causing the motor to grind and lose the piece that holds the belt. Down the belt and cam completely worn down. Ordering all pertinent parts and I am rescheduling the customer to 8/8. ; ordrng 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11409708 (Shield) and 1 W11026785 (Motor)"

Arrived on site to install parts ordered. Installed new control and UI and tested. Washer is now operating as designed. No leaks where observed during service. Job completed.

Arrived onsite for washer making a noise. On inspection found that the cam was lose and the belt was spinning on the pulley. Replaced the cam and belt. Tested the unit in diagnostics mode and the unit had no issues. Sure that the real test will be when the washer is loaded. No water detected during service.

"Arrived on site for a washing machine. That is making loud noises. Inspected unit and work area. Customer advise that it sounds like the unit is being around during each and every cycle. Around the unit through diagnostics and found no stored error codes. Tested the suspension and found the suspension was good. Ran limit through a diagnostic test and found when the unit was spinning, the drain hose off the back of the unit was banging against the wall and the cabinet. Used a zip tie to secure the drain hose and found the unit completely operational and functional."

Arrived on site to test unit for no heat. Customer stated that it would intermittently work. Per service pointer# W11646951 recommend latch/spring kit replacement. Part showing out of stock. Recommend 2hrs on return visit. Office to reschedule. ; ordrng 1 W11685626 (Latch/spring kit)

"Arrived on site to inspect venthood blower not changing speeds. Upon further inspection, the customer had the breaker for the venthood identified and I turned the power off and removed the control. When I went to replace it with the new part, I found the new part damaged in the box and notified the office (Parts Dept). I installed the damaged part as the old part fell in pieces when I removed it. The customer had left the home before I had finished; therefore, I notified the office to contact the customer to reschedule. I am ordering the control and office to schedule return service. Unit left turned off at the breaker for safety. No one available to sign for receipt.; ordrng 1 W11568738 (Control)"

Arrived onsite for lights not working on vent hood. On inspection it is the buttons that are not working. I installed a control board in the unit now all the buttons are working as designed.

Arrived on site for no power to dishwasher. Found short on conrtol and well as finding short in power cord . Replaced conrtol and advised maintenance to replaced cord . No water leaks detected at this time. Job complete

Arrived on site and found right hand oven is on and heating and cooling fans are running. Homeowner says they have experienced oven not turning off when left dial is moved from bake to off. Spoke with Techline and they said start button still has to be pressed to confirm. Off its still considered a cycle change and has to be confirmed. Job complete 7737003989

"Arrived on site for a dryer that wont turn on. Inspected unit and work area. The customer advised that ever since the last repair, the dryer has been extremely hard to turn the knob and finally stopped working all together. Checked the knob itself and found no issues with the current knob. Did find an issue with a timer them being completely worn down. Replaced the timer and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite for previously diagnosed parts. Installed the new fan blade and motor. Testing unit to 425? to see if the noise returns. The unit was at 425? for 15 minutes and the noise never came back. The unit is operating as designed.

"KOSE500EBS20 Arrived to inspect door close issue. I found the unit was not mounted and the cabinet will require modification to accept the oven correctly. The lower front vent, inner and outer trim was not mounted and will be required after the installation is corrected."

"Arrived on site to inspect double wall oven lower oven not heating. Upon further inspection, the customer advised they performed a cleaning cycle on the lower oven and afterwards the unit failed to heat. Using my multimeter, I tested temps in the lower oven and found the unit does not heat on bake or broil. The upper oven was warm as the customer had just used it. I pulled the unit out and tested the thermostat and found it open. I removed and replaced the thermostat and tested voltage to the bake element and found the element not getting voltage. I removed and replaced the lower oven control and retested and unit is operating as designed. Job completed."

Arrived on site to replace valve harness . Sent wrong harness . Reordering harness . Talked to MS set return for 8/4 . ; ordrng 1 W11306946 (Harness)

"Arrived onsite for ice not dispensing. Upon arrival test unit. Auger motor is operating but auger is not turning. Removed ice maker assembly for inspection. Found impeller is moving freely on motor shaft. Cannot remove impeller. replacing motor W11671282, impeller WP63052-2, and divider WPW10309864. Test unit and is operating as designed. Job complete"

Arrived onnsite to install module to resolve error. Replaced module and programmed to model. Verified proper operation. Repair completed.

KCGS950ESS02 Arrived to inspect burner issue. I found the unit required the burner caps and I installed. The unit operated as designed after the caps were installed. I tested the supply with leak test fluid and found no leaks. Operational test good.

"Arrived on site to test unit for little/no ice production. Found in service test 14(door ice box thermistor) temp was 12 degrees, thermal coupler read 13 so temps is correct. In service test 16(door ice maker tray thermistor) temps was reading 38 degrees. Replaced ice maker for faulty thermistor. Ice maker cycled properly and filled as designed. Advised customer to monitor. No leaks detected. Job complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the damper control failure, I removed and replaced the damper and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site And inspected microwave and found a motor experiences longer cooking times in this unit than the other microwave in the home. Explain that this microwave is a 900 W microwave and the other one is 1000 W. This is normal the thousand watt should be faster, job complete"

"Arrived on site and homeowner was experiencing washer tripping breaker but it has been working properly for set washer into a diagnostic cycle and found no saved error codes, ran automatic test cycle and everything checks good. Shared possibility of issue being related to AFCI nuisance tripping with homeowner Service pointer W11525530 documented with tech line washer is operating as intended. 7736997950"

"Arrived onsite for unit making noise from freezer section, lights not functioning and door making noise. Upon arrival inspected unit. Could not duplicate door noise or lights issue. Power cycled unit to clear any electronic intermittency. Called tech line for freezer noise issues. Spoke to Brandon- SR#7737000068. Recommend ordering several pieces of Mastic and using it to cover the caps tube area in the evaporator compartment. One piece directly over the cap tube evaporator joint then another piece on each side of that. No recommendations for door noise or light issue as could not duplicate. Returning with mastic as instructed by tech line. Office to reschedule ; ordrng 3 4318168 (Sealer)s"

NOT A CALL BACK FROM JOB 380580Arrived on site for ice door issues. Replaced ice door and plate checked door seal good.

WOD51EC0HS20 GP arrived on site to install previously diagnosed and ordered parts. Upon inspecting the oven sensor I found the pin in the harness side of the connector was not making contact. After adjusting the pin and reconnecting the harness I tested the unit. Operational test was successful.

"Arrived on site for a microwave that has lighting issues. Inspected unit and work area. Customer advised they had tried to change the lightbulb about six months ago and when that happened, the glass broke. The customer advised that the builder had to come out to try to remove the bottom portion of the bulb and replace the lightbulb. Advised that since then the unit has not been operational even with a new bulb. Did confirm the customers complaint and found no evidence of any burning of wiring going to the housing. Ordering the control and rescheduled the customer to 8/8.; ordrng 1 W11552018 (Control)"

"Arrived on site to diagnose range that's popping the breaker when door is opened. At first breaker could be reset. Could only get breaker to reset after disconnecting control. Traced a short to the light socket. Light socket circuit is always closed causing the failure. Control was shorted as well, so I replaced the control. Ordering light socket assembly to resolve. Return visit set for 8/8.; ordrng 1 W11594170 (Light Socket) and 1 W11685619 (Main Harness)"

Arrived onsite and repaired unit operating its failed pump. Replaced sump and motor. Unit is now operating as designed.

Arrived onsite for a dishwasher that is not heating the water or drying the dishes. I found the heater blown in half. I replaced the heater. The customers water was connected with copper and there was a bad kink in the line and when it moved to go back in it broke. The customer had a stainless steel dishwasher hose so I removed the copper tubing and installed the hose. I tested for water leaks and found none. I tested the dishwasher and found it working as designed and there were no water leaks present at the time of service. Call complete.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator still building condensation. Inspected and found unit operating as designed with mo condensation. Called techline and spoke to Leon SR#7737000473 to report my findings. Job completed."

Arrived on site for washer not turning on. Upon arrival confirmed failure. Verified unit had polarized 120vac from outlet to control. Found no dcv leaving control to hmi. Verified drain motor was 20.1ohms Replaced control and found unit working with full functionality and no leaks. Call complete

Arrived onsite for unit irregular load. Determined unit is operating as designed and customer experienced off balance load. All checks good. Ran calibration test cycle. All functions operating as designed.

"Arrived onsite for a washer to rep,ace the previous diagnosed parts. I replaced the lower wire harness and ran the service diagnostics cycle. The machine completed the machine and is working as designed. There were no water leaks present at the time of service. Call complete."

Arrived onsite and found the bin thermistor is failed. Advised customer on part needed and rescheduling to return and repair. ; ordrng 1 WPW10511923 (Bin therImistor)

Arrived on site for burners heat up once and not coming back on . Found thermostat in burners failing . Left front burner completely failed . Replaced all elements and unit is testing properly

Arrived onsite for unit giving error 7/1 and not completing cycle. Upon arrival inspected unit. Found failed capacitor causing issues. Replace capacitor and tested. Unit is now functioning properly. Job complete

"Arrived on site for ice machine not producing ice. Upon arrival found unit on and evap coil evenly frosted over and res. tank full of water, but recir. Pump was over heating and not pumping water up to evap tray. Rep,aced recir. Pump u dear W17XU01APL1. Reassembled and tested unit. Found ice machine working as designed with no leaks. Call complete"

"Arrived on site for thin ice. Ran diagnostics weak water flow,replaced defective valve,ran diagnostics with new valve good water flow unit passed all other diagnostic test"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments room temp. I placed my gauges on the high and low side connections and tested the unit in diagnostics test 4. The unit equalized at approximately 30/30psi. In steps 3-5 the Low side was in a vacuum and the High side ranged from 180-220psi. I checked both evaporators and neither had a frost pattern. I checked for any leaks (dye) and found none. Pulled the unit out and inspected the sealed system that was previously completed and found no signs of a leak. I isolated the system by sealing off both cap tubes and brazing an access valve on the left suction line and pumped the system with approximately 130psi of Nitrogen and checked for leaks using my liquid leak detector. I checked both evaporators and all joints and all joints on the new sealed system repair and found no signs of a leak. With no signs on the outer side of the unit, my findings direct me to a leak in the cabinet as my gauges began to slowly drop after pumping the nitrogen into the system. I made contact with in house tech support and advised of my findings and they will contact the manufacturer next business day to discuss the next step for this unit. Unit left as is and placed back in its space. I advised the customer of my findings and advised that so,wine from the manufacturer and our office would contact them tomorrow with an update. Unit left unplugged and no water leaks observed during service. Job completed."

Arrived onsite for concerns about bottom insulation. Unit is is operating as designed. Advised customer on insulation location and importance. Unit is now operating as designed. All checks good.

"Arrived onsite for MW not heating every time. On inspection count not duplicate the issue. I changed the control board the first time we worked on it. Customer said he had no issues for a few days. Then it started doing it again. I installed a new magnetron,capacitor and diode. Tested the unit with a cup of water on 2 minutes 194? unit operating as designed."

"Arrived on site for washer not completing cycle ,banging and not spinning . Ran diagnostics, got 8-1 , 2-1 , 0-5 . Found tub bouncing . During spin unit shook violently . Replaced suspension rods . Re ran diagnostics all checked normal. No water leaks detected at this time. Job complete"

Arrived onsite for a range to replaced the scratched cooktop. I removed the cooktop and when I opened the box for the new cooktop I found the cooktop that was sent was totally different. The cooktop in the box was a replacement glass for a cooktop and not a range. Ordering W11541089 cooktop. Office to RS.; ordrng 1 W11541089 (Cooktop)

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wash pump motor and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

Arrived onsite and found compressor rattle during start up and ramp up. Dampened condenser and compressor. Unit is now operating as designed. All checks good. Advised customer on procedure and normal operation.

"Arrived on site and inspected microwave and found wire from capacitor is touching diode and buildup of cooking grease mixed with water caused it to short. Dial will need to be replaced and wiring rerouted. Spoke with safety team they authorized partial replacement for diode, job complete. W181je1wp1. 7736944184"

Arrived onsite and found unit operating with failed bracket to hold up the element. Replaced with both bracket kits. Unit is now operating as designed.

"Arrived on site for no ice. Ran optics diagnostic failed diagnosed defective optics,replaced optics power cycled unit icemaker ran through a harvest and filled with water."

"Arrived on site to diagnose cooktop not starting. Tested unit and confirmed it does click, but no gas is being delivered. Disconnected gas line and found no gas out of the line, shutoff going either way does not create flow. Advised builder to have gas line checked out. Call completed."