"Arrived onsite and found all operating properly with good temps, however customer stated that unit would intermittently heat up enough to ruin the ice cream. Replaced the control. Unit is now operating as designed. Advised customer on repair."

Arrived on site to diagnose refrigerator with water leak at door. Customer advised me that the unit has a constant drip coming from the water dispenser. Found it would drip every few seconds. Dispensing fine. I disconnected the water line at the junction under the unit and verified that there is no dripping with the filter removed and the line disconnected. When water filter is installed the drip returns. Ordering new filter housing and lower lines to resolve. Office to schedule. ; ordrng 1 W11162042 (Filter Housing) and 1 W11162036 (Filter Outlet Tube) and 1 W10900449 (Filter Inlet Tube)

"Arrived on site and apartment resident is not home. inspected range and found in a bake cycle element is turning off and on during preheat. Replaced control over relay concern and found new one operates the same. Havent reached preheat temperature and is operating normally, job complete."

Arrived on site for film and spot on dishes and tub . Ran diagnostics and no error codes . Found heater is not getting hot enough to break soap down . Soap has built up in spray arms . Ordering heater and both spray arms .returning with sump and motor and control if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10319027 (Lower spry) and 1 W10518394 (Heater) and 1 W11550106 (Upper spry) and 1 W10906422 (Control)

"Arrived on site for to install previous diagnosed part. Removed failed ice door and installed ice door kit. Tested dispenser operation. All tested good, no water leaks detected during service."

"Arrived on site. Found installers didnt have correct kick plate ordering kick plate and grill. ; ordrng 2 WP489464 (Screw)s and 1 WPW10189196 (Grill frnt) and 1 WPW10188547 (Grill) and 1 Partsresearch (Styrofoam between fresh food door and skin)"

Arrived on site to replace filter board. Replaced board test unit and unit test good job complete.

"Vacant unit,arrived on site for door issues. Diagnosed defective slides on freezer door,replaced slides checked door operation good."

"Arrived on site for cooling complaint and door issues. Found door slightly misaligned with freezer door gasket is sealing correctly. Removed evaporator cover found frost on,y forming on top coil and excessive amount of corrosion on exchanger tube diagnosed a leak in the system,unit would need compressor,evaporator,heat exchanger and heater pan coil.

Arrived on job for complaints of icemaker not working properly. Found that icemaker had physically broke. Installed icemaker and successfully ran diagnostics for harvest and fill.

Arrived on site to install previous diagnose part. We gained access to the back of cooktop and replaced the control. We then temp tested unit. Unit operating as designed. Job complete

"Arrived on site for customer complaint of unit not cooling, found freezer at 39 degrees and refrigerator at 46 degrees, found sealed system leak. Compressor was running, no frost pattern on RC evaporator and slight frost pattern on freezer evaporator. Ordering sealed system components. Service bulletin W1066620SE using S code for repair S71233 SR#7331430375. ; ordrng 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier) and 1 W10168473 (Compressor) and 1 W10687098 (RC evaporator)"

"Arrived on site to diagnose refrigerator not making ice and causing several other issues like open door light. Checked deli control and found no water in drawer. Checked deli harness and found broken black wire. Replaced harness and retested and found unit working as designed. I did notice the deli control was a little slow to respond, but it is going.

Arrived onsite and found the new mullion does not come with the pivot mounts. One pivot mount will be needed to repair. All else checks good. ; ordrng 1 241779401 (Hinge)

"Arrived on job for complaints of back burner not working. Found that small amount of gas is coming out and igniter is sparking, but still not lighting all the way.; ordrng 1 W10810387 (cnvrsn-kit) and 1 WPW10385583 (valve-brnr)"

"Arrived on job for complaints of both compartments warm. Ran diagnostics test number 4. All fans working but not th compressor. Pulled unit out to check amps, compressor now running. Unplugged unit to set up amp test. All fans still running but not the compressor. Replaced the inverter. Still no compressor, new inverter showing 4 flashes indicating bad compressor. Will need SS tech.; ordrng 1 W10143759 (drier (service)) and 1 W10832994 (compressor) and 1 W10913906 (coupler)"

"Arrived on site for ice machine not producing ice. Inspected unit and work area. Performed diagnostics mode and tested components. Found no frost pattern developing. Mead amp to compressor and found out of range. Found failed sealed system. Will need to replace compressor and check pressure.

Arrived on site to inspect water making loud noise at end of spin cycle. We put wash in diagnostics mode and checked for error code and found none. Then ran a diagnostics cycle to confirm noise. Noise did happen at end of spin cycle. We gained access to bottom of machine and found bolt backed out of stater. We then gained access to the clutch and found it to be okay.we reassembled clutch and stater. We put lock tight on bolt and tightened it down. We ran a spin cycle and found that unit is operating as designed.job complete

START IS PRESSED, AND NOTHING HAPPENS. Tested voltage at the junction and wasnt getting 240. Tested voltage at the wall and was getting 240. Tried plugging in cord halfway into outlet in order to test voltage and started getting 240. With cord plugged in halfway the dryer turned on. Customer will need to contact an electrician to replace the outlet. When cord is plugged in all the way to the outlet it doesnt get proper voltage. Recommended the outlet be installed right side up instead of upside down like it is currently mounted to prevent strain on the cord. Job completed"

Arrived onsite for dryer not heating. Ran diagnostics but did not find any stored error codes. Dryer would turn on and tumble. No heat was present. Tested incoming voltage and passed. Disassembled unit to access heater compartment. Tested heater and found failed. Replaced heating element. Tested unit and unit is functioning properly. Job complete

"Onsite for dishwasher filling, but not starting wash cycle. Found control sending 120V to wash motor, but wash motor wouldnt turn on. Returning with sump and motor for repair. ; O-emld tckt"

"Arrived on site to install previously diagnosed parts. I installed the sump and motor, vent, and control. I then ran a diagnostics cycle. The unit was no longer leaking and running as designed. Call complete."

"Arrived onsite for cooktop taking too long to ignite, found serval bases not attached correctly or tightened, tightened and tested found all operating as designed except right front and left rear ordering bases and caps.; ordrng 2 W11319683 (Burner head)s and 1 W11319224 (Caps)"

Arrived on site for no lights in freezer section. Diagnosed a defective led module replaced lower left led module all leds working as designed.

Arrived onsite for washer not agitating or issues with sopping wet clothes. Upon inspection of the diagnostics tables I found F3E2 F0E3 F8E1 stored in the system. I ran both hot and cold sides of the valve. I found the cold side would make an abnormal noise. The customer approved so I replaced the valve and tested the unit. The unit is working as designed at this time. No leaks were detected during time of service.

"Arrived on job for complaints of popping noise and burn smell from washing machine. Found that actuator not in correct position, need to replace. ; saved tckt"

"Arrived on site to diagnose dryer with lid issues. Found the top of the unit had a missing lock, and had come unseated at the rear hinge. Reattached hinge and replace lid locks. Unit now operating as designed. Call complete."

"Arrived on site and inspected washer and found actuator arm is not in cam kit ring, Reset it and used a tie to hold it in place. If this happens again a new actuator will be needed, job complete"

Arrived onsite for previously diagnosed parts. Replaced unit tub and tested unit is now operating as designed. No signs of leaks during service. Job Completed.

"Arrived onsite for washer not agitating. Upon inspection found failed actuator that per Whirlpool service pointer, needs to be replaced. However when accessing compartment found all lower components completely saturated in oil. Unit would need complete rebuild to include gearcase, motor, belt, cam, and capacitor. .; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 W11239857 (belt) and 1 W11428524 (CAPACITOR ) and 1 W11497303 (MOTOR )"

"Arrived on site to inspect dryer Not Heating. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I put it through a diagnostics cycle and found the unit heating. I put the unit into normal operation and rotated through the settings. And found the unit would randomly not heat. I tested voltage at the terminal during normal operation and found good voltage. I out the unit back into diagnostics and ran another cycle and the unit shorted and shut off while trying to run the motor. I replaced the control and retested it again. I found the same symptoms. I gained access to the thermal fuse, outlet thermistor , inlet thermistor, thermal cutoff and element. I tested continuity and ohms across all of them and found them with in range and not shorted. I tested the inlet and outlet thermistor at the control and found them reading correctly. I spoke to SW and we determined the motor and wiring harness should be replaced. I am ordering both..; ordrng 1 WP8557403 (High limit thermostat) and 1 W11086656 (Motor) and 1 WP697772 (Blower wheel) and 1 W11157860 (Harness)"

Arrived onsite with SM to replace parts. Replaced water valves and control. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for too much ice. Found bail arm not inserted to icemaker causing icemaker not to shut off. Inserted bail arm fully to housing tested shutoff operation good.

Arrived on site for hinge issues. Found bottom right hing corroborated. Ordering bottom hinge . No water leaks call to set return ; ordrng 1 W10337505 (Hinge)

"Arrived on site to install previously diagnosed part. Removed actuator and installed new actuator. Ran through auto diagnostics and washer is running as designed. No leaks detected.

Arrived on site to install previously diagnosed parts. I installed the new control and the unit still did not work as designed. I then gained access to the micro switches and found all ohmd out correctly. I called techline and spoke to Andy and kept the same SR# 7731292801. Andy recommended changing out the micro switch assembly housing. I switched out the housing and the unit would still not work correctly. Upon further inspection I found a very small break in the harness right next to the terminal block. I then tested the unit and it now worked as designed. Call complete.

"Arrived on site for an ice maker that would intermittently fail. Upon arrival the customer stated the unit will work at times and then not. They also found sometimes the ice bin gets stuck with what seems to be ice. I checked the temps and found the FC at 10?F, the RC was at 39?F, and the IB was at 18?F. Upon further inspection I found the IM had ice in it and the IB did too. I then put the unit into diagnostics mode and found the IM had no error codes. I found the IM harvesting, calling for water, the fan ran, and the ice level sensor worked as designed. I then went to gain access to the back of the unit, and when I took the toe plate off I found the condenser completely covered in hair and dust. I informed the customer this could very likely cause cooling issues in their unit. In turn, cause intermittent failure on the IM. Once I gained access to the control I ohmd out the IM thermistor. It read as 9k ohms, which is good for the temp. I found the IM working as designed and most likely failing due to temps fluctuating from the dirty condenser. Upon further inspection I found the ice box with a big hole in the bottom, which was allowing ice to get trapped under it. Thus, making it inaccessible or not able to be removed. I am ordering the ice box and will have to office reschedule to return and install. ; ordrng 1 W11129522 (Ice Box)"

Arrived onsite for unit leaking water from the ice maker. Looked at the ice maker in the Freezer and saw that a thick sheet of ice was frozen all along with the bottom of the freezer with the tenants food stuck in it. Let them know that it needs to be unthawed before diagnosing upon return. Office to reschedule ; O-emld tckt

"Arrived on site found water filter housing cover door is broken, a new housing will be needed to correct the issue.; ordrng 1 W11172791 (Water filter housing)"

"Arrived on site for customer complaint of unit over producing ice, found bail arm not inserted. I inserted bail arm, unit tested good.

Arrived onsite for range not preheating. Checked igniter and did not find visibly damaged. Checked amp draw and was not getting any readings and igniter was not glowing at all. Check for voltage at harness and did not get a reading. Checked for voltage at control board and unit board was not sending voltage. Control is faulty.

Arrived on site to test unit for upper rack notCleaning. Test unit and removed filter and found chopper blade completely clogged. Removed chopper blade test unit and unit test good job complete.

Arrived on site to replace tub. Replaced tub could not test unit due to unit not installed no power cord to unit. Job complete.

Arrived onsite for door being loose upon arrival found unit door was loosening as glass wasnt clinging on tightly. Replaced and tested. Unit is now operating as designed.

"Arrived on site to install previously diagnosed parts. Removed drip pan, evap fan in RC, fan in FC, UI, and HV board and installed new drip pan, evap fan in RC, fan in FC, UI, and HV board. Used foil tape to wrap both thermistors along with securing them with a zip tie. Powered up fridge and ran diagnostics. All thermistors checked good. Fans running as designed. Compressor ramping up to speed. Customer knows to allow 24 hours before putting food back inside. Job completed."

"Arrived on job for complaints of oven not working properly. Called tech line 7731430732. Oven working normally today and last time customer used it. Tech line recommended checking wiring harnesses for loose connections, none found. If problem continues recommend replacement of TCO."

Arrived on site to test unit for no power. Test unit and found unit getting 120v but control not responding.

"Arrived on site for customer complaint of unit not making ice, found unit would make ice, it was just thin. Found good frost pattern, found some dust build up on condenser, I removed the dust build up, water valve, fill sensor, and pump ass tested good. If problem continues will need evaporator thermistor.

Onsite for range door panel dented. Pics in SDQP. Photo of closing doc in SDQP. Ordering door panel and nameplate. Office to reschedule. ; ordrng 1 W11106273 (Door panel stainless) and 1 W11178521 (Nameplate)

Arrived on site to test unit for unit not getting water. Test unit and found spoon stuck under float making unit think it was full of water due to float in the up position. Removed spoon test unit and unit test good job complete.

Arrived onsite for unit not filling and starting.looked at the unit. Tested the unit. Latch would not lock. Replaced the latch.tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for no ice. Removed bin ran icemaker through a cycle icemaker dumped ice and filled with water adjusted shut off arm

"Arrived onsite to install previously diagnosed parts. I installed the RC evaporator fan harness, Ui and HV control. I added some shims to the evaporator cover to ensure a good drain. I assembled the unit and tested. All functions passed and the unit began to cool. I advised the customer to give the unit 24 hours to cool to proper temperatures. Job complete."

"Arrived on site to diagnose refrigerator that is not making ice. Customer informed me another company had checked the icemaker prior, and installed a spare. I checked the door harness and found the plastic protector split, but wires feel to be intact. I ran the icemaker and it cycled, but does not seem to find home position and wont fill. I put the customers original icemaker in and ran that, and it filled. Gears on icemaker are bad, and tray is grinding, I advised customer to leave doors closed for 1 hour prior to us getting there, so returning tech can verify temperatures are within range. ; ordrng 1 W10873791 (Icemaker) and 1 W11089236 (Comtrol)"

"Arrived onsite for washer not spinning. Upon arrival found unit actuator visibly failed replaced and proceeded to test. Found unit still not operating found voltage going to control to be correct and no failure in wiring. Checked and found unit control not sending 120 for motor, ordering new control and motor jic after visual failure of actuator. Office to reschedule upon arrival of parts.; ordrng 1 W11368855 (Control) and 1 W11222082 (Motor)"

"Arrived on site and inspected refrigerator and found icemaker is broken, ice tray has separated from housing. after replacing it ran test 44 and icemaker cycled and ran test 45 and icemaker filled, job complete"

"Arrived on site for no ice. Small amount of ice made from this morning,ran diagnostics,ice bin test passed,ran harvest tested passed dumped ice,ran fill test passed checked switches passed. Informed customer of operation of icemaker and fast ice operation"

"Arrived on site for washer not displaying low detergent and not counting to WiFi. Performed diagnostics mode and checked fault codes, none stored. Removed top to the inspect dispenser and found dispenser terminal disconnected. Connected terminal and found display showing low detergent. Reset WiFi and connected to customer phone. No water leaks detected during service. Job completed."

"Arrived on site for d/w intermit working power failure have tech call tech, techline while in the home--TRIED TO RESET>>. Found dishwasher would not go into diagnostics when sequence is pressed. No lights illuminate when buttons pressed. Ensured breaker was on and it was. Checked junction box and wires were connected properly. Removed front panel to inspect connectors at control. All connections were good.

"Arrived on site for no ice. Ran diagnostics weak water flow entering reservoir with filter removed diagnosed a defective valve,replaced valve reran diagnostics all test passed.; used 1 W10897719 (Water valve) from stock"

"Arrived on site and inspected the washer and found standing water in tub, inspected drain pump and found harness is not connected. Took 1 picture After resetting it washer will now complete a diagnostic cycle. No water leaks detected at time of service, job complete."

"Arrived on site to inspect unit for not spinning normally, upon inspection found the unit spun and agitated the middle plate but not the whole tub, wash plate was unable to be removed,

Arrived on job for complaints of buzzing noise from refrigerator. Found that refrigerator was operating normally.

"Arrived on site to inspect unit for not allowing selection due to error code, upon inspection found the miscommunication errors, replaced both console and control. All functions returned. Complete"

Arrived on site to install previously diagnosed microwave door to resolve door closing issues. Replaced door and tweaked hinges for better Contact. Tested and verified all is working as designed. Call complete.

"Arrived on site and inspected Dryer Ann Found heating element housing has fallen out of rear mounting, reassembled it and it is now heating and operating normally, took one picture airflow meter is showing partially restricted and recommended to homeowner that vent Exit on the home be inspected, Job complete"

Arrived onsite for dishwasher not draining. Upon inspection found failed drain pump and clogged drain line. Removed debris from line and replaced drain pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Found dryer heating as designed upon initial temp test. After five minutes the dryer would not heat past 140. Found control was not sending proper voltage. Removed control and installed new control. Tested temps again and found thermal cut off faulty. Ordering thermal cut off kit to return and complete the repair. ORDERING AND Returning with another thermistor JIC. ; ordrng 1 280148 (Thermal cut off) and 1 WP8577274 (Thermistor)

"Arrived on site to diagnose washer that is not filling normally and throwing error. Ran unit in diagnostic and found inlet valve humming / stuck for cold side. Hot side working ok. Provided estimate for new inlet valve to resolve no cold water. Replaced inlet valve and retested and found unit working as designed with proper cold fill. no water leaks found."

"Arrived on site for sealed system repair. I gained access to the compressor and dryer. I punctured the dryer and found no pressure in the system. I gained access to the rc evaporator and found the drain pan, evaporator cover and housing damaged. I installed a new compressor, uv dryer, access valve, rc evaporator, cover, housing and drip pan. I pulled a vacuum on the system and found it holding. I put a measured charge into the system and found the pressures while cooling the freezer at 0 psi low and 145 psi high. The unit is working as designed job complete."

"Arrived onsite and found dishwasher mounted properly, however cabinet support broken causing dishwasher to be loose. Advised customer that cabinet would need to be repaired to secure the dishwasher. All else checks good."

"Arrived on site for customer request to replace inner glass, after replacing inner glass, unit tested good.

"Arrived on site for customer complaint of unit not dispensing ice and water, found spacer needed, I installed spacers, unit tested good."

"Onsite for dryer clicking when pressing start button to activate cycle. Found 240 at outlet. From control, found motor open. Motor needed,returning with CNTRL JIC. Office to reschedule.; ordrng 1 6931EL3002M (Blower tstat) and 1 5835EL1002A (Blower wheel) and 1 4681EL1008A (Motor) and 1 EBF61734701 (Belt switch)"

Arrived onsite for cold water not filling. Looked at the unit and found that the cold water valves had sand stuck in it from the water coming. Replaced valve and ran water with the hose only for a min to get any more sand out. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived on site to install previously ordered ice maker and harness. Removed and replaced both and unit tested as designed. The ice maker filled and was harvesting when I departed. Job completed.

"Arrived on site to inspect unit for not defrosting normally, upon replacement of ui per techline found no change to units defrost issues, ordering control. Office to reschedule ; ordrng 1 W11214887 (CNTRL-ELEC)"

Arrived onsite to replace damper. Replaced damper. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on job for complaints of leaks. Found the water hose from valve to dispenser had small hole that only pushed water out when called for. No damage to electrical. Repair line with coupler. Called safety on hold for over 20 minutes. No additional leaks detected at time of service.

Arrived on job for complaints of oven door. Found that glass was separated. Replaced glass and name plate.

Arrived onsite to install previously diagnosed parts. I installed the bellow and tested the unit. The unit is working as designed at this time with no more leaks detected during service. Job complete.

"Arrived onsite and found hi voltage circuit would need to be replaced

"Arrived onsite to assess refrigerator after adjustment. Unit is partially cooling and is intermittent. Water bottle in freezer is partially frozen. Cooling is not consistent. Will need control, dampener, and thermistors replaced. Need AUTHO to proceed with repair. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 2 WR55X10025 (sensor,temp ff)s"

Arrived on site to leaking dishwasher and found drain hose attached somehow to wash motor . Will need clamps to attach hose to proper place on tank . Also ordering motor mount if needed Instructed customer not to use dishwasher . Call to set return .; ordrng 1 Clamp and 1 W11036663 (Mount mount)

"Arrived on site to diagnose washer that is squeaking and making noise when its running. Ran unit in diag mode and found no error codes present. Tested unit in high speed spin and found squealing coming from unit. Checked belt and found belt debris and marks from belt slipping on cam and motor pulleys. Checked gearcase and found no play or oil from gearcase. Ordering motor, belt and cam to resolve. Office to schedule when parts arrive. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor)"

Arrived on site to replace control board. Replaced board test unit and oven not coming on on it own. Turned oven on and off and unit test good job complete.

"Arrived on site to test unit for LF burner not turning off. Found bad infinite switch. Replaced switch, tested unit, unit works good. Unit is receiving proper voltage. Job complete."

"Arrived on site to test unit for not cooling. Unit was unplugged. Plugged unit in and compressor kicked on, evap motor working as designed. Frost pattern started to develop then compressor kicked out on thermal after running for 20mins. Compressor was extremely hot to the touch pulling 2.9amps when running. Recommended replacing compressor.

"Arrived on site and replaced broken right hand hinge

"Arrived on site to test unit for ice maker leaking. Found ice maker was was not mounted properly preventing water from going into fill cup, spilling everywhere. Mounted ice maker properly, tested unit, unit works good. Unit is no longer leaking. Job complete."

"Arrived on site to inspect unit for not spinning when being used. Upon inspection found the unit was not receiving voltage to motor, checked harness and found a cut, rewired and tested. All functions returned. Complete"

Arrived on site and found wall oven control panel locked. Cycled power at breaker with no change. Will need to replace control panel. Office to reschedule ; ordrng 1 W11296171 (CONSOLE)

Arrived on site for heating issues with baking and broiler not working and smelling gas . Found aluminum foil covering heat vent in liner . Found broiler tube only lighting partially . Readjusted broiler gas tube . Broiler is Igniting properly . Oven temps are normal after instructed on foil on bottom of liner . No gas leaks detected at time of service. Job complete

Arrived on job for complaints of microwave not starting. Checked switches all good. In final try the console wipe the dark and no functions lights still working. Spoke to CS order new console and controls. ; ordrng 1 W10821712 (cntrl-elec) and 1 W11236885 (console) and 1 WPW10260060 (cntrl-elec)

Arrived on site for refrigerator leaking. Upon arrival I inspected the unit and found water coming from the filter area. I disassembled the unit and found the water connection on the filter housing loose and leaking. I remounted the connection properly and reassembled the unit. After reassembly I tested the water dispenser on the door and found no more water coming from the housing. Call complete.

Arrived on site for refrigerator leaking. Upon arrival I inspected the unit and found water coming from the filter area. I disassembled the unit and found the water connection on the filter housing loose and leaking. I remounted the connection properly and reassembled the unit. After reassembly I tested the water dispenser on the door and found no more water coming from the housing. Call complete.

"Arrived on site for dishwasher not heating. Inspected unit and work area. Performed diagnostics mode and found fault code F-80 absent water flow (turbidity based), F96 no water in tub (turbidity based) and F128 low rinse aid. Tested all components in diagnostics mode and found heater not activating. Found failed OWI turbidity sensor.Removed failed OWI and installed new. Performed diagnostics mode and found fault code for sensor did not appear. Ran tested mode and found all working as designed, no water leaks detected.

Arrived on site to test unit for gasket not sealing properly. Found gasket is glued/molded together preventing proper seal. Unglued gasket and found a small hole behind glued area. New gasket has a small rip in it. Recommend replacing gasket to fix issue. Office to reschedule. ; ordrng 1 WPW10136734 (Gasket)