Arrived on site to diagnose a refrigerator that is not cooling properly. Found controls not regulating temperature in rc. Installed new ui and hv control from kit. All is working properly at this time and no leaks were found at time of service.

"Arrived onsite for a washer with the water only trickling in when turned on. Ms stated the water works on hot but not on cold. Ms also pointed out the water break was loose and hanging but also very dirty on the outside and wanted it replaced. I inspected the unit and found the water break clean on the inside but the outside has a lot or rust build up stuck to it because the rear panel was rusted out. I reassembled the washer. I went and started the dishwasher and found the connector at the recirculating pump pump loose so I tightened the connectors and the pump started working.

Arrived onsite for a microwave that is not working correctly and giving close door messages. Mr stated the door latch popped. I found the primary door switch defective and recommended replacing the door switches and interlocks I replaced all the door switches and both interlocks. I tested the unit and it is working as designed. Call complete.

Arrived on site to replace dishwasher heater per service pointer. I verified the model and serial number fall with in the service pointer. I replaced the heater and tested the unit. It is now working as designed. Job complete.

Arrived onsite for a refrigerator that is not making ice or water. I tested water at the triple valve and had none. I tested for water out of the isolation valve and had good flow. The customer had another filter and we installed it and tested the unit. The dispenser is working as designed. The icemaker was working but making small cubes and I explained to the customer it should be fixed also. There were no water leaks present at the time of service. Call complete.

"Arrived on site for fan making a noise. I inspected the unit and work area.I tested the fan on low, medium, and high. I found no abnormal noise. I gained access to the fan blade and motor and found them in good condition and balanced. The unit is working properly. Job complete."

"Arrived on site to install previous diagnosed part. Removed failed FC door, installed new and added badge Tested door operation. All tested good, no water leaks detected during service."

"Arrived on site for refrigerator not cooling. Inspected unit and work area. Measured temperature in FC at 30?. Inspected evaporator and found restriction in evaporator indicating failed sealed system. Will need to replace compressor, filter dryer and update control. Job completed"

"Arrived onsite for error code F47. Upon arrival test unit and RR and LF operate, RR and FR have F 4 7 error codes. Found blown fuse. Called techline for assistance . Tech recommended replacement of module only at this time and to let customers know they need a 5mm air gap on front of cabinet for air circulation. He said that the fuse blew due to and Improper air flow needs a 5 mm of ventilation all the way across length of unit. Tech gave SR#7733929152. Need to replace module .replaced module and test unit by boiling pot of water. Unit operates as designed. Job complete"

"Arrived on site and replaced both fresh food doors, customer also requested new handles but cosmetic warranty has lapsed. No further repairs required at this time, job complete"

"Arrived on site and inspected refrigerator and found customer is still experiencing freezing on the top two shelves of the fresh food section. Found temperature is showing 35 to 37? on the top two shelves. The top shelf is the only space tall enough to have milk gallons, or tall liquid items. Took picture. Spoke with techline and they recommended dropping Refrigerator setting from recommended three bars out to five to two bars out of five on user interface. Techline also recommended that liquid not be set on the top shelf but again there is no other place where it fits, job complete. 7733930087"

"Arrived on site and inspected refrigerator and found no ice production, found two plastic bags from food items causing Air gaps, took pictures. found ice underneath ice bin keeping it from sitting properly, after clearing ice icemaker will cycle and fill with water. Explained to customer how Air gaps can cause condensation buildup in refrigerator. No further repair is required at this time, sent videos to KB/service management, job complete"

"Arrived on site and replaced control board and control panel diagnosed on previous visit. After replacement confirm washer is operating normally by starting a diagnostic cycle, it is progressing normally, job complete"

"Arrived on site to inspect dishwasher control panel not responding and unit making a growling noise. Upon further inspection, I found the unit had just finished a cycle and the start button was flashing. I pressed the cancel button and nothing happened. I removed the outer door panel and found the vent has been leaking water for a while now as there is old water streaks with detergent on the inside of the inner panel (photo). Removed the vent and found where old detergent had made a way for the water to leak over the gasket. The outer gasket on the vent was damaged as well. I disconnected the control panel and closed the door and nothing changed. I found where a liquid substance had leaked onto the control panel and had shorted several keys on the UI; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 WPW10428211 (Vent) and 1 WPW10629158 (UI housing)"

Arrived onsite for refrigerator that would not Accept the water filter. Upon inspection I found that the filter wound not lock in place I. The filter housing. Upon further inspection I found that part of the housing was broken off inside the old filter. Well need new housing to complete call; ordrng 1 AKN72949003 (Filter housing)

"Arrived on site for washing machine being loud and controls not responding. I inspected the unit and work. I preformed an encoder test and found some of the functions failed. I ran a spin and found the gearcase howling. I am ordering a control, gearcase, belt and splutch to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11116592 (Control) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 W11454734 (Gearcase) and 1 Autho (Autho)"

Arrived on site and inspected refrigerator and found it is not cooling properly. Start device is tripping every couple of minutes. Found compressor external temperature is 117?. Unplug refrigerator and let it cool for a bit and replace to start device. New Start device is still tripping unit will need a sealed system repair. ; O-emld tckt

"Arrived on site for freezer frozen over . Removed frost and ice . Ran evap and heater ,both checked normal. Found drain frozen over and gasket falling out of bottom of door . Found inner liner separating and not allowing gasket to remain in place . Ordering door FZ, gasket ,drain tubeCalled tech line on freezer liner , was told it just cosmetic Sr 7733934726No water leaks detected at time of service. Call to set return ; ordrng 1 W10776916 (Drain tube) and 1 W10821330 (Door FZ ss) and 1 W10407216 (FZ gasket)"

"Arrived to inspect knob issue. I found all five knobs will require replacement and the control panel as well. The upper panel surround will require replacement due to damage. Office to contact the CX to arrange return service. No gas leaks detected during service. ; ordrng 1 W11165140 (Panel, Manifold) and 2 W11165140 (Valve, LF and RF)s and 2 W11352013 (Valve, LR and Center)s and 1 W11352015 (Valve, RR) and 1 W11026866 (Panel, Control, SS)"

Arrived on site for frost building up in freezer . Found gasket on freezer door failing . Gasket is No longer available. Did silicone gap in liner .

Arrived on site for washer not draining . Found unit with standing water and door locked . Ran diagnostics got long drain code . Go washer unlocked . Found inner bellow slipping off inner basket . And drain not moving any water . Ordering bellow and will replace drain pump at same time . No water leaks detected at time of service. Call to set return ; ordrng 1 W11314648 (Bellow)

Arrived on site to test unit for unit sparking inside when unit is in use. Test unit and found unit working from interior due to rust in the cavity. Area is to big to touch up can not do a good repair ; O-emld tckt

Arrived onsite for to install previously diagnosed parts. Upon inspection of unit I found that the harness had separated at the connector at the spark module. I ordered harness. I installed the knob ; ordrng 1 WB18X24485 (Harness)

Arrived on site to replace console and control board. Found control board had broken parts in the box and found console membrane cut. Will need to order both parts office to reschedule ; ordrng 1 WB27T10435 (Erc) and 1 WB36T10599 (Console)

"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated the unit has not been cooling, but has been running still. I found the airflow components running and the compressor on. Upon further inspection I found the compressor cool to the touch. I monitored amp draw to the compressor and found it sat on .5 amps with no fluctuation even when the compressor is supposed to have variable speed. This indicates a bad SS. I also found significant mold in the RC. I advised the customer on having a clean working space for the return. Service management to order parts and office to reschedule. ; saved tckt"

"Arrived on site for a washing machine with no power. Upon arrival the customer stated that when they went to turn it on it was just non responsive. On arrival the customer already had the unit pulled and partially disassembled. I checked voltage at the wall and found it good. I then checked voltage at the filter assembly and found the incoming good, but the outgoing bad. I checked voltage going everywhere else and found none. I then ohmd out the fuse on the filter assembly and found it open. This indicates a bad filter assembly; ordrng 1 6201EC1006T (Filter Assembly)"

"Arrived on site for no light in freezer and upper section in fresh food. Diagnosed a defective led module,per service pointer W11460554 ordering updated led module; ordrng 1 W11601310 (Led white bezel) and 1 W11601311 (Led chrome bezel) and 1 Lmonly"

"Arrived on site for dryer humming when starting. Upon arrival confirmed issue. Found proper voltage from wall. Found timer and all fuses and stats functioning within manufacturing specs. I then found cause of failure was motor having to be manually turned when activated in order for it to kick over and run. Found no obstructions I the blower housing while on sight. Was able to reschedule customer for 6/28/22 Tuesday to complete repairs with following parts 279827 motor, WP694089 blower. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)"

"Arrived onsite for smaller oven door not staying open. Upon arrival Called tech line for assistance. Door swinging closed. Tech recommended replacing potential faulty hinges, door is set correctly. Had no results. Tech researched and had no know issues. My personal feeling is either hinges are too strong or the door isnt heavy enough. Tech did parts research and we are ordering the correct parts. Tech believes the wrong part may be sent. Recommended submitting Customer complaint Defective parts. Need to contact engineering . SR#7733935266. Tech believes two of the same hinges are being sent and needs to confirm. Need to research. ; O-emld tckt"

Arrived on site to replace compressor. Verified compressor was needed. Got all tubes fitted and when I went to crimp drier 5-4 coupler broke in half immediately as of faulty. Unable to complete repair as no more 5-4 in kit. Office to reschedule. ; ordrng 1 W11504445 (Coupler 5-4 NR-MS-00)

"Arrived on site for a dishwasher not cleaning dishes and making a weird noise. I put the unit into diagnostics mode and found no stored error codes. I then ran an auto cycle and found the water did not fill very much and the motor never energized. I then put the unit into manual test mode and ran the valve. Per the tech sheet it should fill with several liters of water, but it was barely visible over the filter. I tested the motor and again it never energized. Due to this I am ordering the control, valve, and flow meter to install. We will bring back other parts on order to test the unit after part install. Office to reschedule and get autho.; ordrng 1 DD82-01337B (Control) and 1 DD82-01373A (Flow Meter) and 1 DC62-30314L (Valve) and 1 Autho (Autho)"

Arrived on site to replace solenoid. Replaced solenoid test unit and found broken housing pump and control board turning the drain early not allowing unit to drain correctly. Will order new control board motor and housing office to reschedule ; ordrng 1 WD12X10244 (Base spray arm) and 1 WD19X10020 (Housing pump assembly) and 1 WD21X21634 (Control board) and 1 2hour (2 hours)

Arrived on site for a cooktop to replace the switches. We need to remove the cooktop and found that the cooktop was hardwired into a shared junction box with another 120VAC outlet (pictures on SD). Due to this the customer will have to get an electrician to remove the hardwire to the cooktop prior to service. Office to reschedule. ; O-emld tckt

"Arrived on site for Maytag washer, inspected unit and work area. Set unit in diagnostics and there where no stored error codes as unit had been taken apart by different appliance company. I then ran a diagnostics cycle and it would try to spin but then it would stop.I tested the capacitor and it was only ready 13uF and its rated to 50uF. Will need to order the capacitor and return with pre screen parts . No leaks observed during service ; ordrng 1 W10804664 (Capacitor)"

Arrived onsite for a dishwasher with the soap not dissolving and water remaining in the tub. I found the pin connectors loose at the recirculating motor. When I went to test voltage at the motor the motor started. I removed the connector and tightened the pins and the motor started right up. The motors resistance checked good. I left the unit running a cycle while I finished working on the customers washer. When I came back I found the motor had stopped and was very hot. The motor has a mechanical failure causing it to overheat. The motor needs to be replaced

"Arrived on site to install previously diagnosed and ordered part. Due to the control failure, we removed and replaced the main control and tested. The new control failed. Tested voltage and all connections and all was good. Tested the control by unplugging one connector at a time and cycling power and the control continued to fail. I contacted techline and spoke to Robert and advised of the complaint, my findings and repairs. Robert advised to order and replace the control again and provided SR#7733929283. I advised the customer of the control failure and am ordering another control and office to schedule return service. Unit is stackable and will require 2nd tech upon return. Both units left unplugged for safety. ; ordrng 2 W11574590 (Control)s and 1 CNOTE (2 MAN)"

Arrived on site for range bake not working. I inspected the unit and work area. I found good voltage to the unit the oven elements intact. I replaced the control and tested the unit. I found it working as designed. Job complete.

"Arrived on site to install previous diagnosed part. I gained access to the console and replaced it with new. I powered the unit on and checked for model serial information on diagnostics and found none. I called Techline and spoke to Adrian, I advised him of my findings. He stated the unit is not repairable. I received sr# 7733936529. Job complete."

"Arrived on site for ice maker over producing. I inspected the unit and work area. I found the ice maker no registeri g the bin is full. I replaced the ice maker and found the original arm too short. I installed the extended arm. I tested the unit and found it working as designed, and registering the bin is full. Job complete."

Arrived on site for ice maker not producing ice. I inspected the unit and work area. I found a piece of ice holding the ice maker arm up. I removed the ice and the unit started to harvest and cycle water. The unit is working as designed. Job complete.

Arrived on site for fridge ice maker not producing ice.I inspected the unit and work area. I found the ice maker failed. I installed the new ice maker and tested it. It is now working as designed. Job complete.

"Arrived on site for dryer not starting cycle. Measured incoming voltage to dryer and found correct. Disassembled unit and measured fuses and element. Found opened/ failed thermal fuse. Removed failed fuse and installed new. Assembled unit and tested operation. All tested good.

"Arrived on site for refrigerator not producing ice or dispensing water. Inspected unit and work area. Tested water operation to verify failure. Tested with bypass in place and found dispensing as designed. Cycled ice maker and found operating. Found failed filter head. Will need to replace filter head assembly. Removed failed filter head and installed new. Assembled unit and flushed water filter. All tested good, no water leaks detected during service.

"Arrived on site for microwave not powering on. Inspected unit and work area. Removed unit and tested fuse and found opened. Tested door switches and found secondary switch failed. Will need to replace switch and fuse. Removed failed switches and installed secondary and primary switch. Removed failed fuse and installed new. Tested operation and all tested good. Spoke with customer on repair and service performed.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to access maker and tested voltage to IM and found correct. Found ice maker motor failed. Will need to replace IM. Removed failed ice maker and installed new. Assembled unit and tested op. All tested good, no water leaks detected during service.

"Arrived onsite to replace previously diagnosed parts for noisy compressor and not cooling. Upon arrival accessed compressor compartment. Found black sludge throughout compartment. Called tech line for assistance. Sent pictures to tech Adrian. Tech diagnosed Burnout SR#7733938025. Whirlpool will be reaching out to customer in 3-5 business days. No further repair at this time, unit sent for review."

"Arrived on site for latch sticking and not allowing strike to enter latch . Replaced latch , tested unit all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for washer not going into wash cycle . Unit would just fill and drain pump would kick in . Got long drain error code . Ran diagnostics all checked normal. Ran normal wash cycle and unit would fill then drain pump would kick in . After examining installation found drain was just going out back wall onto ground . So causing water to flow out while filling . Instructed customer that drain hose has to be up at a certain amount so siphoning affect doesnt happen. Water leaks detected at time of service, job complete"

"Arrived on site ,installed upper wheel mounts and rail stops . Job complete"

Arrived on site for console being stripped. I spoke to the customer and found out the terminal block is stripped. I am ordering the terminal block assembly to complete the repair. The office will reschedule. ; ordrng 1 279393 (Screws) and 1 279318 (Terminal kit)

Arrived on site for ice maker leaking in freezer . Found ice sheet build up on FZ floor and icemaker cup full . Will need valve due to dripping and ice maker due to hanging up. No other leaks detected. Water is turned off till return . Call to set return ; O-emld tckt

"Arrived onsite for washer not functioning correctly. Upon arrival unit was unplugged. Customer stated had burning smell. Plugged unit in and tested. Unit IU panel fully responsive however unit not going into diagnostics cycle. Did manage to confirm error code F6E1. Due to error code and failure type, recommended replacing the CCU. Did notify customer that there may be a potential secondary issue ; ordrng 1 WPW10374126 (MCU)"

Arrived onsite to replace previously diagnosed parts. Upon arrival inspected unit. Did not find evidence of gearcase failure. Did find motor not turning over. Control seems to be sending voltage. Called tech line for assistance. Put unit in diagnostics and auto test. Test failed at agitating and spin. Recorded F7E1. Motor humming but not turning. Tech recommended replacing capacitor. Inspected wiring for capacitor and shifter. Wire looked normal. Ordering capacitor SR#7733921772. Customer is asking for first available appointment or to be put on cancellation list. Will reach out to office to confirm. ; ordrng 1 W11395618 (Capacitor)

"Arrived onsite for refrigerator lights not functioning and right door not closing properly. Customer has had ongoing issues since purchasing. Upon arrival found several led out. Also right side door not staying closed. Lights covered under S-code S84638. The hinge had been replaced previously but the bolt was not secured. Secured bolt and corrected door issues. Customer will monitor door, possibly a door issue and bolt is not threading properly. Over time becomes loose again. May potentially need a new door. Will be contacting manufacturer due to ongoing issues. Ordering lights. Office to reschedule ; ordrng 12 W11484836 (Module)s"

Arrived onsite for oven will not heat up . Inspected unit and found ignitor glowing but weak. Tested Ignitor and only got 2.70 apms. Needs ignitor replaced. ordrng 1 W11176454 (Ignitor)

"Arrived onsite for Control board Not working on settings. Broil, start, sometimes oven doesnt work. Upon arrival found unit unplugged. Powered up unit and tested. Unit operated correctly on first test but began to fail during second test. Certain cooktop burners and Start button not responding. Need to replace control. Office to reschedule when part arrives; O-emld tckt"

"Arrived on site to test unit for no ice production. Found temps in both compartments were not correct. Compressor turning on for a few moments and kicking off. Recommend replacing control, start and run cap. Office to reschedule, ; ordrng 1 W10873801 (Start) and 1 WPW10350564 (Cap)"

"Arrived on site to test unit for no ice production. Found ice maker and valve not responding to diagnostics. Door switch, ice bin switch and ice maker on/off tested good. Found ice maker getting voltage but not responding. Continuity through door was sketchy/inconsistent. Recommend replacing door and returning with control as well for valve not opening. Also recommend 2hrs on return visit. Office to reschedule. ; ordrng 1 W11265216 (Control) and 1 W11026425 (FC door-stainless)"

"Arrived on site to test unit for squeaking noise, tested unit found belt slipping on spin cycle make the squeaking noise also the tub ring has been rubbing on the tub causing it melt the ring, will need tub ring and belt replaced and make sure the hub nut is seeding correctly, office to reschedule ; ordrng 1 W11094300 (Tub ring)"

"Arrived on site for dead washer . Did hard power reset at breaker . Did get unit to light up. Ran diagnostics got vale error code . Ordering 2 man ( dryer stacked on top) ,wl switch , both valves . No water leaks detected at time of service. Call to set return ; ordrng 1 W11125159 (Wl switch) and 1 W11036928 (Valve) and 1 W11036930 (Valve) and 1 2man"

"Arrived on site for water leaking. Pulled unit out from enclosure,found water valve corroded causing water to leak,unit will need filter head assembly and valve,unable to shut off water supply valve. Customer will need a plumber to replace shut off valve before return visit. ; ordrng 1 WR17X12512 (Filter head)"

Arrived on site for a refrigerator not cooling in the RC. I tested temps and found the RC at 58?F and the FC at 20?F. I gained access to the evap cover and found several inches of ice over the cover. This indicates a defrost issue. I then gained access to the main control to ohm out the thermistors. I found the FC thermistor significantly off. Due to this I am ordering the fan harness to replace. I am also ordering the fan motor due to it running so long within the ice build up. I advised the customer on turning the unit off to thaw for at least 72 hours prior to service. Office to reschedule. ; ordrng 1 W11581973 (FC Fan Harness) and 1 W11559968 (FC Fan Motor)

Arrived on site to install previously diagnosed parts. I installed the mullion. When going to install the caster wheel I found the pin was not removable without damaging the pin. Due to this we will need to order a new pin and use a dremel or punch to remove the pin. We will need two techs in order to get enough room under the unit to do so. Office to reschedule and get autho? ; ordrng 1 DA61-01920A (Pin) and 1 Autho (Autho)

"Arrived on site for a refrigerator not cooling. Upon arrival the unit was on and above 70?F in both compartments. I found the compressor not turning on and checked voltage going to the inverter. I found it good. I installed the inverter and the unit was still not working. I found the RC UI was not working and tested voltage to it. I found it good. This indicates a bad UI also.; ordrng 1 WPW10468940 (RC UI)"

Arrived on site to test unit for broken ice maker. Found ice maker needs replaced and valve is weeping. Ice maker I was sent with is damaged. Needing ice maker. Office to reschedule. ; ordrng 1 5989JA0002X (Ice maker)

"Arrived on site for refrigerator leaking as well as not dispensing water/ice. Upon arrival confirmed issues. Found drain line clogged, cleared line. Found dispenser switch corrosion had cause display console to fail. Will need need display/console asm availability known before office can reschedule.; ordrng 1 DA97-12088R (Dispenser cover/control)"

"Arrived on site for a refrigerator that has a light that is out in the refrigerator section. Inspected unit and work area. The customer advised that the refrigerator light does sometimes work but that sometimes it gets cut and does not illuminate the refrigerator section. Was able to replicate the issue when the switch was opened slowly. Was able to pull it back just a hair to get the light to turn on when this deadbolt. The unit will need a new door switch for repair. the door switch in is an out of stock and PSP item. The office will need to contact the customer about a return date when parts are made available.; ordrng 1 W11123941 (Door switch)"

"Arrived on site to inspect refrigerator ice dispenser not dispensing. Upon further inspection, I removed the ice bin and tested the ice dispenser and found the motor operating properly but the yoke is stripped and not turning the ice bin auger. I advised the customer that the part is out of stock and the office will contact them, once the part arrives, to schedule return service. I am ordering the dispenser motor and will return with all prescreened parts. No water leaks observed during service, office to schedule return service due to the availability of parts.; ordrng 1 W11310391 (Motor)"

"Arrived on site to inspect refrigerator doors not closing. Upon further inspection, I found the right RC door closed but open approximately 1 inch. I attempted to close the door and it slowly reopened on its own. Inspected the hinge and found the outermost screw loose. I attempted to tighten the screw and it would not tighten. When opening the right RC door, the hinge would not engage the switch arm until the door was approximately 4-6 inches open. I advised the customer of my findings and am ordering all of the right RC door upper hinge parts including screws. Office to schedule return service, no water leaks observed during service.; ordrng 1 WPW10485980 (Top hinge) and 1 WP2316804 (Spacer) and 2 W11474472 (Screw)s and 2 WP2316859 (Bushing)s and 1 W11218690 (Hinge) and 1 W11403572 (Bracket) and 1 WP8281164 (Screw) and 1 W11370632 (Screw) and 1 W11354227 (Screw)"

"Arrived on site 10 inspected cooktop and found all but center burner were converted to propane properly. Attempted to remove orifices and outer one stripped. Will need to bring back orifice holder, and correct orifices for propane. Cooktop is also mounted to counter and there is a wall oven installed underneath it. Wall oven will need to be uninstalled before cooktop can be unmounted, technician will need a flat appliance dolly to pull wall oven out onto; ordrng 1 W11209432 (Orifice holder) and 1 W11205318 (Lp orifice kit)"

"Arrived on site, inspected refrigerator and found fresh food evaporator is frozen over. Will need to replace temp scroll fan and harness; ordrng 1 Freshfoodevaporatorharness (Parts research)"

Arrived on site for a range that is not heating properly in the oven and has a burner that is burning their food. Inspected unit and work area. The customer advised that the right front burner seems to get excessively hot and theyre having to change the temperatures below where they feel like they should have to in order to get the cooktop to work properly. Detest the unit and found the unit cycling as designed on a low and medium cycles. I did inform the customer that the bigger burner is a higher wattage burner and will be a lot hotter than the smaller burners or the dual. Check the oven and found the bake element in Vairo elements both working. Check the TOD and found it closed. Check voltage to the unit and found proper voltage. Found the oven would initially send voltage to the elements but would kick off within about six minutes when the unit was supposed to be preheated. The unit only got to 115? before power was shut off to the elements. Check resistance on the oven thermostat and spoke to SW. Was advised the issue would be with the control and sensor. She advised that the control was getting a reading temperature of 200? but was still not heating. Spoke to SR due to their control being out of stock and was advised that the unit control is not re-buildable. Ordering part in the office will need to contact American home shield due to item. Please contact the customer if parts are found in authorization is given.; ordrng 1 9762184 (Control)

Arrived on site for dishwasher needing previously diagnosed console panel and control upon arrival confirmed issue. Found after disassembly that unit had a fully corroded ui control and couldnt power up unit. Called techIce and spoke with Robert & joel sr#7733917979. Was instructed to return with previously ordered parts as well as vent motor and required seals and ui control. Office to reschedule once availability of parts is known; ordrng 1 W11265187 (Console seal) and 1 W11414079 (Ui) and 1 W11038720 (Vent fan) and 1 W11184028 (Vent gasket)

Arrived on site to diagnose a refrigerator that is not cooling. Found compressor not running and installed new start device. Found no change in operation and compressor will need to be replaced to complete repairs. Spoke with Suzie and she will be ordering pars for repair. Office to set return appointment for 3 hours.; ordrng 1 R600 (R600)

"Arrived to inspect ice clumping and dispensing issues. I found the ice had a moderately clumped consistency within the ice bin, but there were signs of sublimation from excessive ice bin airflow. The FC measured at 9F, but the sealed system was running and I assume it is within specifications. I found the right RC door sagging and not positively compressing the ice chute-to-bin gasket and I corrected. Further inspection revealed the FC door was warped at the bottom of the door liner and will not hold the gasket as designed. The right RC door gasket had started to tear at the bottom flap and will require replacement. The bin will need to be replaced to ensure positive seal at the ice house opening. Office to order FC door, ice bin and RH RC door gasket and ice bin. No leaks observed during service. ; ordrng 1 W10830274 (RC Gasket, RH) and 1 W11435351 (FC Door, SS) and 1 W11185686 (Ice Bin)"

Arrived on site for ice maker not producing. I inspected the unit and work area. I found the ice tray empty but able to be removed. I found the icemaker not cycling. I am ordering silicone to seal the air gaps and the ice maker. The office will reschedule when we have eta on the parts.; ordrng 1 DA97-15217B (Icemaker) and 1 WP482338 (Silicone) and 1 Autho (Autho)

"Arrived on site for vent hood buttons not staying on. I inspected the unit and work area. I found the control buttons not locking. I am ordering the correct control per the model number. I could not pull up any warranty in entitlement. I reached out to claims and they found the same. I advised there is a charge for today. ordrng 1 W10851619 (Control)"

Arrived on site for ice not dispensing. I inspected the unit and work area. I tested the ice dispenser and could hear the motor running. I gained access to the impeller and found it stripped on the motor. I am ordering the motor and impeller to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11310391 (Dispenser motor) and 1 WP63052-2 (Impeller)

"Additional notes- cover stand-off/mount, drain tube custom, 2 hrs.Arrived to inspect water in bottom of chassis. I found the drain tube had plugged and I was able to clear it. The unit will require leveling and correction of the mounting of the evaporator cover and replacement of the cover gaskets. The drain tube will need to be replaced with a larger diameter tubing to prevent future issues. Unit will require two hours service to be authorized by warranty company to perform repairs. No leaks observed during service. Office to contact CX to arrange return service. ; ordrng 1 W10452370 (Evaporator cover) and 1 3-60180-002 (Gasket, Evap Cover, LH) and 1 3-60180-001 (Gasket, Evap Cover, RH) and 1 W10862416 (Part Research, Drain Grommet, and 1 TechGConly (GCO please)"

"Arrived onsite to install previously diagnosed pat. Upon inspection I found that the tray crossbar was broken and the tray itself was warped making contact with the back element causing it to shot to ground. Orange the tray and the crossbar. Element was installed.Office to reschedule.; ordrng 1 W10282957 (TRAY HIDDEN BAKE CROSSBA) and 1 W10318198 (TRAY, HIDDEN BAKE)"

"Arrived on site for broken cook top. Replaced cook top. Tested burners all centered and functioning properly.

Arrived on site for dishwasher top rack falling. I inspected the unit and work area. I found the tracks broken. I replaced the tracks and tested the unit. It is now working as designed. Job complete.

Arrived to inspect oil leak. I found there was oil residue under the unit and I verified there were no signs of the gear case or other parts leaking. The CX had an older direct drive washer that this one had replaced and I suspect the installer of this unit did not clean up a leak from the old machine. I tested operation in service mode and all functions were present. I informed the CX of my findings and leveled the unit. No leaks observed during service.

"Arrived to instal previously diagnosed and ordered parts. I removed the failed compressor and installed the replacement dye drier, service port and compressor. I vacuumed the system for 15 minutes and then monitored for an additional 15. After confirming the vacuum held, I charged with the mfg prescribed refrigerant charge and tested. The unit operated as designed and started cooling. No leaks observed during service."

"Arrived to inspect control panel issue. I could not recreate the issue, but found the unit was not installed correctly. The trim/surround was not mounted via the four factory screws and should be corrected, special note taken to not use too long of screws and the factory ones should be utilized. The mounting frame has four wood blocks, one at each corner, used as spacers and they should be removed and replaced with two, approximately 1/8-1/4 (cabinet opening depth) spacers, that are the length/depth of the two metal mounting brackets. Once the height is corrected, the unit will be able to be slid into place and alignment issues will be corrected. CX will contact the mfg if issues persist after the installation correction."

"Arrived on site for a washing machine that still flashing along drain error message. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F9 E1 (long drain) error code. I ran the unit for a diagnostics test and found the drain pump kick on during test zero but not kicking on or even energizing the drain pump during test number seven. After the unit stalled at number seven with nothing happening, I turned off power and found the unit flashing the door lock message on the user interface. Was unable to remove that door lock message until the unit errored out an F9 E1 and began to drain. When I went to test the unit again. The unit drained fully and began to operate as designed. Check resistance on the drain pump and found it registering 18.6 ohms. Spoke to ask W and was advised the issue would have to be control related.

Arrived on site to diagnose a freezer that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site for a freezer that is not cooling properly. Inspected unit and work area. The customer advised that the unit is in fact cooling but that the temperatures fluctuate and will go from freezing items to thawing it out and then re-freezing. Found the compressor not running and the temperature of the freezer at 32?F. Checked the compressor and found it extremely hot to touch indicating the thermal overload had opened. When the compressor call back down enough, the unit began to cool and began to cool for several minutes. The temperature around the freezer is over 100? and advise the customer that it appeared his issue was with the ambient temperature around the unit. It appeared that the compressor was running so hard that it would trap the overload and caused the unit to stop cooling for several hours at a time. Advised the customer of this issue and advised that they need to keep this unit in temperatures between 60?F and 90?F. The customer is going to run an AC unit in his garage and will call back it further issues persist.

"Arrived on site for refrigerator, inspected unit and work area. Found filter removal clip and cover disassembled. CX was trying to change filter and it came apart. I reassembled the filter cover and tested, its now operating as normal.

"Arrived on site for refrigerator inspected unit and work area. Handle screw was striped, replaced handle and install bumper on freezer door. No leaks observed during service, Job completed"

"Arrived on site for lg washer, inspected unit and work area. CX explained unit will fill and never stop. Set unit in diagnostics and found error code FE stored and its for water level sensor. I advised CX to change water valve and pressure switch. Unit seems to be working properly but if issue continues will need to change main control and CX is aware. No leaks observed during service, job completed."

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was water dispenser would be intermittently. I found while dispensing water it had to much pressure. I lowered the water pressure from the wall and suggested to install water pressure regulator to fix the issue, CX would like to try it like that and see if it works, but if they call back will need water pressure regulator and pexline. No leaks observed during service. Job completed."

"Arrived on site and found dryer will give F01 error code and will not start. Recommended replacing control board, after replacing control board dryer is running properly, also recommended having dryer vent cleaned/cleared to prevent any further damage to dryer, job complete. Total collected by office"

"Arrived on site for built in oven, inspected unit and work area. At arrival I set unit in diagnostics and no stored error codes. I then set it to preheat to 350? and found blower making some noises, CX also showed a video of the noise. I pulled unit out and disassembled unit to inspected blower. I found nothing stuck so I replaced it. I then reassembled and tested unit is operating as designed at this time. Job completed."

Arrived onsite for microwave door falling apart. Upon inspection found door failing internally. Inner door clips have failed causing the door to fall apart and pieces are falling onto customers cooktop. Inner panel almost completely off. Unit is not functioning correctly. Replaced door. Tested unit and unit is functioning properly. Job complete

Arrived onsite for dryer not heating. Upon inspection found failed coils and timer. Replaced timer and coils. Tested unit and unit is functioning properly. Job complete

Arrived onsite for dryer not functioning and F01 code. Unit having internal board failure. Inspected unit and found visibly failed board. Replaced board. Tested unit and unit is functioning properly. Job complete

Arrived onsite for dryer not heating. Upon arrival checked element per customer request. Element is good. Found failed cutoff. Replaced cutoff. Tested unit and unit is functioning properly. Also recommended customer have external ventilation cleaned or risk unit overheating. Job complete

Arrived onsite for Recurring issue on unit. Pod not dissolving. Upon arrival test unit and dispenser door would open intermittently. Detergent POD would remain in dispenser. Replaced dispenser and would get same result. Replaced control and unit now operates as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for leak. Found bellow was in-properly installed. Corrected bellow installation and tested unit, unit started to leak again. Found pressure hose from rear of tub was removed and leaking. Secured hose, tested unit and found drain pump hose clamp was not in correct spot causing leak. Secured clamp, tested unit, unit now working as designed. Requesting extra pay as I avoided 3rd trip and installed parts that were not prescreened(hose clamps). If issue persists recommend send out initial tech. No leaks detected. Job complete."