Service History 504 - Appliance Express

We serviced a

KITCHENAID OVEN

Model KEBK171BSS01

Near Georgetown, TX 78628

Lou

Job Details: 10/05/2021

"Arrived on site to inspect wall oven with no operation. Upon further inspection, I found the unit display blank and customer advised the breaker was on. I turned the breaker off and pulled the unit out onto my oven dolly and tested the thermal fuse. I found the thermal fuse open. I suggested that the customer have the thermal fuse and thermostat replaced at the same time I removed and replaced the thermal fuse and thermostat and tested the unit. Unit is operating as designed. Job completed."

We serviced a

MAYTAG DRYER

Model MEDB955FC0

Near Pflugerville, TX 78660

Wesley

Job Details: 10/05/2021

Advised customer on needed repair. Office to reschedule. ; ordrng 1 W11448775 (Motor) and 1 W10837240 (Pulley) and 1 W10597350 (Belt) and 1 WP697772 (Blower wheel)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JB0

Near Elgin, TX 78621

Matthew

Job Details: 10/05/2021

"Arrived onsite for range bake function not functioning. Upon arrival found display with F1E0 error for internal board failure

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXXS2

Near Leander, TX 78641

Kayman

Job Details: 10/05/2021

Arrived onsite for ice machine not producing and clean light stuck on. Upon arrival I found the tubing for the recirculating pump and drain pump were not in the correct positions. I corrected the tubing and tested. I found both pumps working as designed. I found that on the compressor test the compressor and condenser fan would kick on but after waiting over 10 mins there was no frost on the evaporator or accumulator indicating a sealed system failure.No leaks detected during time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Spicewood, TX 78669

Brandon

Job Details: 10/05/2021

"Arrived on site for customer complaint of deli drawer not working, found water inside deli drawer where control sits, found failed drawer, and control

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Cedar Park, TX 78613

David S

Job Details: 10/05/2021

"Arrived in site for noise complaint. Spoke to customer about the noise and found out it was a buzzing noise coming from the fridge, all the time. According to the customer. Gained access to the inside back of unit and check for ice on rc evaporator found none. Put unit into diagnostics mode and checked gfc2 version # and found it to be 07. I then tested both evap fans, condenser fan and ice box fan found no abnormal noises. Tested compressor by running it though compressor speed change with ramp test 39. Compressor sounded normal. I put the unit in basic defrost (found it in global defrost). Spoke to customer about what I found and that everything sounds normal.Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Bertram, TX 78605

Cliff

Job Details: 10/05/2021

Arrived on site to replace previously ordered parts for washer. Replaced latch assembly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL VENTHOOD

Model WVU17UC0JS0

Near Round Rock, TX 78665

Tommy

Job Details: 10/05/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit latch and tested unit is now operating as designed. Job Completed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Pflugerville, TX 78660

Wesley

Job Details: 10/05/2021

Arrived onsite and found timer had failed a second time and unit would not run at all. Replaced timer. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Austin, TX 78754

Scott

Job Details: 10/05/2021

Arrived on site for fridge not dispensing ice . Found auger motor seized. Replace motor. Unit is now dispensing ice . No water leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL DOWNDRAFT

Model KSDG950ESS0

Near Austin, TX 78745

Leonardo

Job Details: 10/05/2021

Arrived on site to test unit for downdraft sucking the flame in towards draft. Test unit and found unit working as designed at this time. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB955FW0

Near Salado, TX 76571

Tali W

Job Details: 10/05/2021

"On site for washer turning off after starting cycle. In diagnostics, found F5E2 lid lock failure, F6E2 communication failure. In diagnostics when trying to lock the lid, the unit would turn off. Found lid lock shorting out control causing unit to power off when the lid lock is trying to activate. Replaced lid lock. Ran diagnostics cycle. Unit functioning as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Bertram, TX 78605

Cliff

Job Details: 10/05/2021

Arrived on site to diagnose a refrigerator that has lights not working properly. Found led module failed in rc and replaced it. All is working properly at this time and no leaks were found at time of service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near Lakeway, TX 78734

Robert

Job Details: 10/05/2021

We serviced a

GE REFRIGERATOR

Model CYE22TP3MDD1

Near Spring Branch, TX 78070

Andrew

Job Details: 10/05/2021

Arrived on site to test unit for not cooling. Found compressor running for a few seconds and shutting off. Replaced run cap and starter with no improvement. Recommend replacing compressor. Needin 2hrs on return visit SS tech and sealed system components. Office to reschedule. ; ordrng 1 WR87X23410 (Compressor) and 1 WR08X22874 (Starter) and 1 WR55X24064 (Run cap) and 1 WR85X10158 (Evap) and 1 WR85X10154 (Evap) and 1 Accessvalve (Access valve) and 2 WR86X25269 (Drier)s

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Killeen, TX 76549

Tyler

Job Details: 10/05/2021

Arrived on site for washer with rusted tub. Upon arrival confirmed complaint. Was able to install new inner tub but during repairs I found rust had made it almost impossible to remove upper lid cabinet from unit. Ended up wrapping upper top area trying to remove it. Will need office to reschedule once Availability of parts is known; ordrng 1 W11423772 (Top)

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HV0

Near Austin, TX 78747

Leonardo

Job Details: 10/05/2021

Arrived on site to replace door. Replaced door test unit and unit test good job complete.

We serviced a

IKEA MICROWAVE

Model IMBS104GSS02

Near Burnet, TX 78611

Cliff

Job Details: 10/05/2021

Arrived on site to replace previously ordered parts for microwave. Replaced ui and ui controls. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL WASHER

Model MHW6000XG2

Near New Braunfels, TX 78130

Andrew

Job Details: 10/05/2021

"Arrived on site to install previously diagnosed parts. Installed new valve, water level switch, and new control. Tested unit, unit tested good. No leaks detected.

We serviced a

WHIRLPOOL DISHWASHER

Model JDTSS247HS0

Near Seguin, TX 78155

Noah D

Job Details: 10/05/2021

Arrived on site to inspect unit for not closing normally. Upon inspection found the cabinets pushing against dishwasher causing issues. Instructed customer to fix install. Complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near New Braunfels, TX 78130

Andrew

Job Details: 10/05/2021

"Arrived on site to replace previously diagnosed control and bi metal harness. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0DS00

Near Dripping Springs, TX 78620

Robert

Job Details: 10/05/2021

Arrived on call for complaint of gas smell and not able to turn off burner. Found the knob damaged. ; ordrng 1 WPW10594481 (Knob)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78724

Matthew

Job Details: 10/05/2021

Arrived onsite for microwave making noise. Upon arrival tested unit. Found noise coming from dampener. Found dampener out of alignment. Replaced dampener. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Leander, TX 78641

Kayman

Job Details: 10/05/2021

Arrived onsite for refrigerator with dent in right side RC door. Upon arrival I confirmed the complaint. The dent is located top right of the right door. I replaced the door and nameplate. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL07

Near Austin, TX 78746

Kevin

Job Details: 10/05/2021

"Arrived on site and replaced all possible responsible parts recommended by tech line on previous visit. After replacement left front burner appears to work the same as all the others and ignite as easily. There is no other parts available that could correct this experience. No further repair is required at this time, job complete"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS1

Near Spicewood, TX 78669

Brandon

Job Details: 10/05/2021

"Arrived on site to replace sealed system components, while replacing evaporator, the condenser line broke, ordering condenser. I replaced compressor, coupler, and filter drier. ; ordrng 1 W10843121 (Non Uv filter drier) and 1 2313624 (Condenser) and 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ

Near Bertram, TX 78605

Cliff

Job Details: 10/05/2021

Arrived on site to diagnose a dishwasher that is not draining. Found drain pump locked up and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Austin, TX 78753

Scott

Job Details: 10/05/2021

"Arrived on site for no heat dishwasher . Ran diagnostics, got heater error code . During wash test upper spray arm didnt not move position and heater was cold at end of test . Did find rust on element . Ordering element and sump and motor . No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10482462 (Sump) and 1 W10518394 (Heater)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Andice, TX 78628

Jonathan S

Job Details: 10/05/2021

"Arrived on site for washer leaking in front. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Ran automatic test cycle and found water leaking at fabric dispenser. Will need to replace fabric dispenser assembly. ; ordrng 1 W11175629 (FABRIC DISPENSER )"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Temple, TX 76502

Tali W

Job Details: 10/05/2021

"On site to install previously diagnosed parts. Replaced agitator, gearcase, slider, spanner nut, agitator screw. Reassembled, calibrated, and ran diag cycle. Unit now functioning as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Volente, TX 78641

Kayman

Job Details: 10/05/2021

Arrived onsite for dishwasher with rack issues. Upon inspection I found the upper rack would roll out very fast and is unsafe. I was able to remove the back wheels and re install the unit at a different level to correct the issue. I ran diagnostics and it ran through as designed. No leaks detected during time of service. Job complete.

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near New Braunfels, TX 78132

Andrew

Job Details: 10/05/2021

"Arrived on site to test unit for front left burner constantly clicking. Found orifice was blocked up. Cleared orifice and tested unit. Burners now all working as designed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Austin, TX 78723

Scott

Job Details: 10/05/2021

"Arrived on site for dryer not performing correctly . Found unit pushed against back wall pinching vent . Ran diagnostics, temp checks are normal. Did drop feet in front of dryer so load would make better contact with moisture sensor . No lint build up at time of service . Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Austin, TX 78704

Leonardo

Job Details: 10/05/2021

"Arrived on site to test unit for light flickering, test unit found suds son 3 way door switch, cleaned suds, tested unit, unit working properly job complete"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS02

Near Austin, TX 78731

Luis

Job Details: 10/05/2021

"Arrived on site for cooling complaint and no ice. At time of visit unit freezing correctly,ran diagnostics thermistors passed,ran fan test passed bimetal reading closed,changed defrost setting to basic. Ran icemaker test ice box fan powered on,optics passed,E5 error reading bad icemaker thermistor,ordering a new icemaker. ; ordrng 1 W11483245 (Icemaker) and 1 W11224591 (Fan motor)"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Leander, TX 78641

Kayman

Job Details: 10/05/2021

"Arrived onsite for wall oven combo with microwave not heating. Upon arrival I found the right side sliding arm was broken and half was inside the unit. I found F1E9 stored in the system. The customer states the touch screen will often freeze and they have to cycle power or factory reboot the unit to regain function. I am ordering the sliding arm, main control and console for additional issue. Will return with HV components for microwave issue.; ordrng 1 W11344874 (Fan) and 1 WPW10128850 (Arm) and 1 W11261167 (Main control) and 1 W11297728 (Console)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Killeen, TX 76542

Tyler

Job Details: 10/05/2021

Arrived on site for dishwasher not functioning correctly and flashing red light there in use. Upon arrival and diagnostics and found only an f8e4 float switch over fill error. Upon further inspection found no leaks from unit inlet valve pump or motor. I eventually found cause was due to left side upper rack mount coming loose from tub and leaking water directly into over fill float switch detector tray. Office to reschedule once availability of parts is known.; ordrng 1 W11551395 (Upper rack mount (left)) and 1 W11545286 (Mount)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Copperas Cove, TX 76522

Job Details: 10/05/2021

Arrived on site and inspected washer lid not closing. Confirmed the lid wouldnt close and will need both hinges. The strike was also broken. Unit will require the strike left hinge and right hinge tans strike to complete the repair. Needs more work.; ordrng 1 W11457841 (Strike)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Hutto, TX 78634

Wesley

Job Details: 10/05/2021

Arrived onsite and replaced the ice bin. Advised customer to document cooling failure with pictures of digital fridge thermometers in both cabinets at time of perceived failure. Temps and conditions proper at time of service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIS18PNZB2

Near Austin, TX 78746

Luis

Job Details: 10/05/2021

Arrived on site for no ice. Ran diagnostics found no frost formation on evaporator plate diagnosed a leak in they system ordering a new compressor,evaporator and tubing,will also order additional parts incase needed. C ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 w10843121 (Drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Pflugerville, TX 78660

Wesley

Job Details: 10/05/2021

Arrived onsite and found leaking burner valve. Used manifold to repair leak. Unit is now operating as designed. Called Techline to document repair of safety issue. Spoke with Brian. Sr#7731915119 customer also needs a knob as it is broken. ; ordrng 1 WPW10339442 (Knob)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM

Near Taylor, TX 76574

Tommy

Job Details: 10/05/2021

"Arrived onsite for refrigerator having water drip on top. Upon arrival found unit fc evap not frozen over by drain tube. Ordering drain tube and let customer know unit will need to be defrosted, office to reschedule upon receiving parts.; ordrng 1 W10475011 (Drain tube) and 1 W10841140 (Silicone)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Manor, TX 78653

Matthew

Job Details: 10/05/2021

"Arrived onsite to replace previously diagnosed parts. Replaced start relay and capacitor. Did not improve status. Compressor made grinding sound for about 2 seconds then shut down. Ohm?ed windings and found common to right side 6 ohms common to left side 7 ohm, but left to right, OL. Unit will need compressor replaced. Ordering compressor die dryer and access valve. Will need a sealed system technician scheduled for 2 hrs. Office to reschedule; ordrng 1 W10836706 (evaporator) and 1 W11506635 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10507886 (compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model n/a

Near Seguin, TX 78155

James

Job Details: 10/05/2021

customer experiencing cooling issues in both compartments.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near The Hills, TX 78738

Luis

Job Details: 10/05/2021

"Arrived on site for water leaking. Diagnosed a defective external water valve,ordering the external water valve. ; ordrng 1 W11312191 (Water valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Round Rock, TX 78681

David S

Job Details: 10/05/2021

Arrived on site for dishwasher door slams open when using everyday. Customer informed me about a hissing noise coming from dishwasher when ran on express wash. Put unit into diagnostics and found Fae2 error stored vent wax motor electric problem. Ran unit though diagnostics cycle and found that it was operating normally no hissing was heard at this time. Removed unit from its space under the counter and inspected the hinges and found that the plastic bushes that are supposed to allow the door to spring back up slightly are some what deformed and is letting the door to rest limply at the bottom of its travel. Ordering 1 vent wax motor. Will use hinges on return visit. Office to reschedule ; ordrng 1 W11414073 (Vent wax motor)

We serviced a

KITCHENAID MICROWAVE

Model KBMS1454RSS0

Near Austin, TX 78733

Leonardo

Job Details: 10/05/2021

"Arrived on site to replace magnetron cover, cover is broken, ordering new cover office to reschedule; ordrng 2 W11087199 (Cover)s"

We serviced a

WHIRLPOOL DISPOSAL

Model GC1000PE4

Near Austin, TX 78724

Matthew

Job Details: 10/05/2021

Arrived onsite for disposal not functioning. Upon arrival tested unit and found non responsive. Verified incoming voltage and was good. Motor would not energize. Replaced disposal. Tested unit and unit is functioning properly. Job complete

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS01

Near Driftwood, TX 78619

Robert

Job Details: 10/05/2021

Arrived on call for complaint of not cooling. Found the fans running and compressor. No frost pattern and amps at 0.38. Ordered sealed system parts. ; ordrng 1 WPW10507886 (Compressor) and 1 W10913906 (Coupler) and 1 W10143759 (Dryer) and 1 WPW10321158 (Evaporator)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB2

Near Austin, TX 78745

Leonardo

Job Details: 10/05/2021

"Arrived on site to replace, capacitor,magnetron and diode, replaced parts, tested unit , unit working as designed, job complete r

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6DS00

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 10/05/2021

Arrived on site for cooktop having orange flames. Inspected unit and tested operation. Found humidifier in living room. Had customer open up front door and back door. Found flame went from orange to blue. Spoke with customer on issue with humidifier. All tested good

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Georgetown, TX 78633

Lou

Job Details: 10/05/2021

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis of the gearcase failing and finding gearcase oil on the components underneath the unit, I removed and replaced the gearcase, cam, actuator, motor and belt. Cleaned the oil debris from the unit and floor below and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Kyle, TX 78640

Robert

Job Details: 10/05/2021

Arrived on call for complaint of leaking from freezer. Found the drain blocked and will need to replace drain to correct. ; ordrng 1 WP2304888 (Drain)

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HBL00

Near McGregor, TX 76657

Jonathan M

Job Details: 10/05/2021

"Arrived on site for an ice machine that?s not making ice. Inspected unit and work area. Confirm the customers complaint and ran the unit through diagnostics. Found a good price pattern during the refrigeration portion. Test of the unit in a normal icemaker cycle and found the unit making inconsistent ice. Checked condenser fan and the condenser for proper operation and found proper airflow and the Condenser fan running. Replaced evaporator, compressor, drier, and coupler and laced the unit under a vacuum. The unit held a vacuum for 20 minutes. Charged in the unit and reassembled the unit. Found pressures equalizing at zero psi and 117 psi on the high side. Unit made a full batch of ice.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Cedar Park, TX 78613

David S

Job Details: 10/05/2021

Arrived on site for washer not agitating. Inspected unit and work area. Put unit int diagnostics mode and found F0e3 error stored for gasket over load. Attempted to put unit though diagnostics cycle but it did not go through. Gained access to the bottom of unit and inspected the gear case and found nothing of knot. The powers cycle unit and put it though a diagnostics cycle and this time it worked all functions operating normally. Then put the washer through a quick wash cycle and the unit operated as designed. Advised customer of our findings and if the unit is over loaded itll lock out the unit and that they would have to remove some of the cloths and restart the unit. I recommend not exceeding more that 3 quarters of the tub

We serviced a

WHIRLPOOL RANGE

Model SVD48600P

Near Austin, TX 78735

Leonardo

Job Details: 10/05/2021

"Arrived onsite to test unit for burners not igniting and bottom kick plate has broken bracket

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Austin, TX 78705

Jacob

Job Details: 10/05/2021

Arrived onsite to replace the ice maker. Replaced the ice maker. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ00

Near McGregor, TX 76657

Jonathan M

Job Details: 10/05/2021

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Inspected unit and found the unit not pulling in water. Remove the filter in from the same issue. Check the water supply line and found that the unit was hooked up on T splitter between the ice machine and refrigerator. Did find a decent water supply line. Replaced valve and tested the unit. The unit begin to work as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model DU810DWGU1

Near Round Rock, TX 78664

David S

Job Details: 10/05/2021

Arrived on site for leaking dishwasher. Inspected unit and work area. Put unit though wash cycle and check for leaks found leak coming from small crack in tub. Found that the tub was discontinued. None-repairable unit.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Cedar Park, TX 78613

David S

Job Details: 10/05/2021

"Arrived on site to install previous diagnose parts. Put unit in diagnostics mode and found f0e2 oversuds, f2e1 stuck button f7e1 basket speed fault. Gained access to the bottom of the unit and inspected the gear case and cam and found no oil or damage to any components which points to there being a control issue.Installed new control and perform calibration and tested unit by putting it through a diagnostics cycle unit operating as designed. No leak at time of repair.job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Austin, TX 78756

Scott

Job Details: 10/05/2021

Arrived on site for burned power cord . Found black lead burned at block . Replaced block and used kit to repair black wire . Informed apt complex they will need to install power cord . Stacked unit will need 6 ft or greater to reach outlet . No lint build up at time of service. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS5

Near Austin, TX 78744

Leonardo

Job Details: 10/04/2021

"Arrived onsite to test unit for light not working, tested unit found light bulb is good, replaced control board, unit now working as designed job complete"

We serviced a

WHIRLPOOL OVEN

Model KEBC206KSS05

Near Buda, TX 78610

Leonardo

Job Details: 10/04/2021

Arrived on site to test unit for upper oven door falling. Found bad hinges replaced hinges test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS4

Near Dripping Springs, TX 78620

Robert

Job Details: 10/04/2021

Arrived on call for complaint of not washing. Found the sump failed again. After installation test operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Cedar Park, TX 78613

David S

Job Details: 10/04/2021

Arrived on site to install previous diagnose part. Gained access to the unit and its heating element removed element and installed new one. Tested unit. Unit operating as designed. No leaks at this time.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Killeen, TX 76542

Job Details: 10/04/2021

"Arrived back on site @Rentacenter to install previously ordered parts. Removed and replaced the gearcase, motor, belt, cam, actuator, shield"

We serviced a

KITCHENAID OVEN

Model KEMC308KBL01

Near Killeen, TX 76542

Tyler

Job Details: 10/04/2021

"Arrived on site for microwave(wall oven combo) not heating, showing door open, & customer heard loud pop. Upon arrival I confirmed no heating and door error. Upon further inspection I found interlock switchs intact and functioning but 20 amp inline interlock fuse blown and in pieces. Also found that when power was applied to hv hardware the transformer was receiving proper 120v but found cap,diode,mag, and transformer not turning on to heat.Office to reschedule if customer approval is known. Collected service fee.; ordrng 1 WPW10687786 (Diode) and 1 WP4375424 (Magnetron) and 1 WP4375020 (Capacitor) and 1 WP4375286 (Transformer)"

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW06

Near Killeen, TX 76542

Job Details: 10/04/2021

Arrived on site and inspected massive ice buildup in the freezer compartment. Confirmed the complaint and found the extension that delivers water to the ice maker is short causing the ice maker to leak down the back wall of the unit. Called PR and was advised to order the extensions for the ice maker. Needs more work ; ordrng 3 WP2174755 (Ice maker extended sleeve .)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78728

Justin

Job Details: 10/04/2021

Arrived on site for a dishwasher with the upper rack wheels broken. Upon further inspection I found both upper left and right racks broken. I replaced both with the adjuster kit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Fort Hood, TX 76544

Job Details: 10/04/2021

"Arrived on site and inspected customers complaint the unit wasnt dispensing detergent. Walked customer through the operation of the unit. Confirmed the detergent is dispensing properly, customer was concerned because she wasnt seeing the level drop. Taught customer additional information dos and donts of the unit. Customer satisfied and now familiar with the proper operation of the unit. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED96HEAW0

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 10/04/2021

Arrived on site for NO HEAT TO THE UNIT. FIRST TIME IT WENT OUT SLOWLY OVER TIME. THIS TIME IT JUST STOPPED. Took temps and dryer was at room temperature. Tested outlet and was not getting 240. Gained access to the fuses and heater. All components tested good. Informed customer that they will need to contact an electrician. Vacuumed out interior of dryer.Ordering panel WPW10446408 to return and replace the console UI on the washer with trim to complete the repair. .; ordrng 1 WPW10446408 (Panel to washer)

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KITCHENAID REFRIGERATOR

Model KUDR204ESB00

Near Austin, TX 78703

Scott

Job Details: 10/04/2021

Arrived on site for doors popping open when other door is closed . No issues found with draws or rails. Adjusted front feet up so doors are longer opening . No water leaks detected at time of service. job complete

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WHIRLPOOL DRYER

Model WED49STBW1

Near Harker Heights, TX 76548

Tali W

Job Details: 10/04/2021

"On site for dryer having lint build up on inside of vent. Confirmed complaint. Found some lint build up inside of lint screen housing on bulkhead vent holes. Cleaned out housing. Also, found incorrect type of screw on terminal block and the square nut stripped. Replaced terminal block screw and nut (from truck stock 279320). Informed customer that lint can stick to lint housing due to moisture coming in since vent is on an exterior wall venting straight outside. Unit now functioning as designed. Call complete."

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WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78731

David Z

Job Details: 10/04/2021

Arrived on site to diagnose dishwasher leaking when draining. Ran unit and found hole in drain hose causing leak. Replaced drain hose and verified leak is gone. Call complete.

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WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78705

Scott

Job Details: 10/04/2021

"Arrived on site for unit not cooling and not dispensing water . Unit is not hooked up to water and no supply line . Unit is cooling , unable to test water system at time of service . Ordering valve and dampener. Informed office that fridge will need to be hooked up to water . Call to set return ; ordrng 1 W11446818 (Valve) and 1 W11204060 (Dampener)"

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WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cedar Creek, TX 78612

Jacob

Job Details: 10/04/2021

Arrived onsite to replace the parts that were ordered by the previous tech. Replaced parts. Unit rolled good and is now leveled. No issues at this time. Job complete

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WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78738

Brandon

Job Details: 10/04/2021

"Arrived on site for customer complaint of ice maker in door not working, found ice maker passed diagnostic test, but fill test failed. Found water valve failed, also ordering fill tube. ; ordrng 1 W11535162 (Valve) and 1 W11401679 (Fill tube) and 1 Cnote (Office to reschedule)"

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WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78744

Leonardo

Job Details: 10/04/2021

"Arrived on site to test unit for not drying, put unit in test mode, unit running good , element heating up, advised customer on using rinse aid, no leaks detected job complete"

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KITCHENAID OVEN

Model KOSE500ESS05

Near Canyon Lake, TX 78132

Andrew

Job Details: 10/04/2021

Arrived on site to test unit for bottom trim piece bent. Found installer attached trim incorrectly. Attached trim as designed with current mounting points. Customer satisfied with improvement. Job complete.

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WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Georgetown, TX 78628

Lou

Job Details: 10/04/2021

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Austin, TX 78728

Justin

Job Details: 10/04/2021

"Arrived on site to install previously diagnosed parts. I tested the unit and found the sound to be a metal on metal tapping noise. I gained access to the blower assembly and found the noise coming from here. Per the service pointer W11378591A I installed the noise kit W11401018. I then tested the unit and the sound was significantly lower. I informed the customer this kit was to dampen the noise, but it may not completely go away. The unit is working as designed. I also found the customer not cleaning the lint catcher. I informed him on the importance of consistently cleaning this. Call complete."

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WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Pflugerville, TX 78660

David Z

Job Details: 10/04/2021

"Arrived on site to follow up on refrigerator not cooling. On arrival checked pressures and found low at -20, high at 80. I checked all welds, and evaporator for Uv dye to verify a leak. Found no dye anywhere. System was likely undercharged last visit due to bad gauges. Talked with PR who advised we charge it until pressures are good. Bumped refrigerant until low was at 0 and high was at 120 and holding. Customer will follow up if cooling does not pick up, and nitrogen will be needed next visit if no leak is found again. Call complete."

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GE REFRIGERATOR

Model GSS25GMHECES

Near Fort Hood, TX 76544

Job Details: 10/04/2021

"Arrived on site and inspected side by side refrigerator not cooling. Confirmed the complaint and found non of the fans were working, but the lights were still on. The main control wasnt received prior to services. Also ordering the evaporator motor and thermistor. Will return with all previously ordered parts. Customer signed the defrost waiver, so please notify them 48 hours prior to return services. Needs more work ; ordrng 1 WR60X10307 (EVAP MOTOR) and 1 WR55X10025 (THERMISTER)"

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GE DRYER

Model GFDS260EF0WW

Near Austin, TX 78704

Scott

Job Details: 10/04/2021

"Arrived on site for dryer not heating . Getting correct voltage . Found unit control board burned up as well as main harness . Left unit unplugged due to burned harness . Job complete"

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WHIRLPOOL WASHER

Model WFW85HEFC0

Near Killeen, TX 76542

Job Details: 10/04/2021

Arrived on site and inspected unit UI powering on and off by itself. Confirmed the complaint and replaced the UI and unit tested as designed. Customer satisfied. Job complete

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JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near New Braunfels, TX 78132

Noah D

Job Details: 10/04/2021

"Arrived on site to inspect unit for not closing normally, upon inspection found the unit installed incorrectly, the flooring and cabinets is causing the doors to shift forward and the the right causing the unit to close weird. Took pictures of gaps that are covered by trim. gap in a quarter of a inch on left and about a inch on the right. Ferguson must come out and fix installation. Customer was having no success. Will speak with office to get in touch.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78130

Noah D

Job Details: 10/04/2021

"Arrived on site to inspect unit for a defrost error, upon inspection found the unit back in normally temps due to the customer defrosting for 2 days. Tested compressor and found no issues. Amp draw was normal. Changed defrost setting and instructed customer to watch.

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDC0

Near Lakeway, TX 78734

Brandon

Job Details: 10/04/2021

"Arrived on site for customer complaint of unit not running a cycle and giving error codes, found error codes F3e1, F9e1, f8e3, f5e2, I cleared error codes and ran diagnostic test, unit failed diagnostic test in step 2, ordering control, water level sensor, and pump. Returning tech to replace sensor first. ; ordrng 1 WPW10448876 (Water level sensor) and 1 W11032117 (Control) and 1 WPW10605427 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Canyon Lake, TX 78133

Andrew

Job Details: 10/04/2021

"Arrived on site to test unit for not making ice. unit was working as designed."

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KITCHENAID MICROWAVE

Model KHMS1850SSS2

Near Austin, TX 78746

Leonardo

Job Details: 10/04/2021

"Arrived on site to test unit for microwave door not closing properly, tested unit found door key broken,

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WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Kyle, TX 78640

Brandon

Job Details: 10/04/2021

"Arrived on site for customer complaint of unit not cooling, found leak coming from lock ring at condenser, I cut out lock ring and added copper sleeve and recharged unit, tested good."

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WHIRLPOOL DRYER

Model WED4950HW0

Near Marble Falls, TX 78654

Cliff

Job Details: 10/04/2021

Arrived on site to diagnose a dryer that will not turn on. Found door switch failed and replaced it. Tested unit and found all is functioning properly at this time.

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KITCHENAID VENTHOOD

Model KXW9748YSS0

Near San Marcos, TX 78666

Noah D

Job Details: 10/04/2021

"Arrived on site to inspect unit for sagging and pulling tiles

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WHIRLPOOL REFRIGERATOR

Model WRS571CIHV01

Near Temple, TX 76501

Tali W

Job Details: 10/04/2021

On site for fridge leaking underneath. Customer stated they noticed the leak coming from the front left when ice maker fills. Found water line coupler leaking even when water lines are fully seated. Replaced water line coupler (from truck stock WPW10277958). Unit now functioning as designed. No leaks after repair. Call complete.

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WHIRLPOOL FREEZER

Model WZF56R16DW04

Near Robinson, TX 76706

Jonathan M

Job Details: 10/04/2021

Arrived on site for a freezer that is not cooling properly. Inspected unit and work area. Found evidence of defrost issue in the evaporator area. Ran unit through diagnostics and found the heater working properly and the evaporator fan running. Replaced both thermistors and defrosted entire unit. Plugged it back in and the unit began to cool as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Killeen, TX 76549

Tyler

Job Details: 10/04/2021

Arrived on site for dryer needing previously diagnosed timer. Upon arrival reconfirmed prior diagnosis and installed new timer. I then reassembled and tested unit. Found dryer operating as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killeen, TX 76542

Job Details: 10/04/2021

Arrived on site and inspected dryer that customer advised ran all night. Confirmed the complaint and found the timer was defective causing the malfunction.

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FRIGIDAIRE DISHWASHER

Model LFID2422RF4B

Near Temple, TX 76504

Tali W

Job Details: 10/04/2021

On site for dishwasher leaking from water inlet hose. Found water inlet line is copper tubing ran to inlet valve on dishwasher that has a leak coming from a bend in the tubing. The copper line runs behind sink to a shut off valve behind bottom drawer of cabinet. Turned off shut off valve to prevent more leaks. Informed customer of issue and recommended they have a plumber come out to fix copper tubing. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Killeen, TX 76542

Tyler

Job Details: 10/04/2021

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed prior complaint and found unit in a -28psi vacuum on low side and under 90 psi high side. I replaced compressor, uv drier, and rc evap coil. Pulled vacuum and then recharged unit with 5.5oz of refrigerant. Found no signs of leaks and found rc evap coil frosting over evenly and quickly. Informed customers to give unit 24 hrs to stabilize temps. Call complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Holland, TX 76534

Jonathan S

Job Details: 10/04/2021

"Arrived on site for dishwasher not going through wash cycle. Inspected unit and work area. Performed diagnostics mode, found error code F4-E3 wash motor and 7-1 heating element circuit. Found wash motor not activating. Traced voltage to wash motor and found failed wash motor. Removed failed wash motor and installed new. Performed diagnostics mode and monitored test operation. Found unit washing as designed. Found heating element working. All tested good, no water leaks detected during service."