"Arrived on site for making loud noise in spin. Upon arrival, diagnostics and there are no saved error codes. Ran a component test. Spin and agitation operate correctly. Ran a quick cycle and a drain and spin cycle and both operate correctly. Ran unit with laundry and unit operates correctly. Found drain hose is banging wall. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to install previously ordered part. Pulled unit out of cabinet to gain access under top panel. Replaced interior lamp W10886919. Test unit and is operating as designed. Reinstalled unit into cabinet and secured with screws provided by customer. Job complete

Arrived on site to test unit for console not working properly. Found certain button not responding on console. Verified console receiving proper voltage. Replaced console and harness(W11623500). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not latching and not washing. Upon arrival customer stated unit does not agitate, just fills with water and then drains. Also doesnt latch. Ran a diagnostic cycle found all components properly engaging. Found no visible damage on any components. Ran a quick wash, unit filled with water and started agitating as designed. No issues found with this unit. Customer then stated that clothes come out wet at the end of the cycle, explained to customer that overloading the unit will cause that or the floor system in the shed would cause the unit to shake and throw it off balance Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived onsite for a dryer and replaced the front, top, and right sides that were damaged. Call complete."

"Arrived on site to install parts. w11533213 ui correct part number wrongly packed was not installed , w11557001 icemaker was installed. Rescheduling to install the correct ui board on 7/31/2024 .; ordrng 1 W11533213 (Ui control kit)"

Arrived on site for fridge that was leaking water from the fc per client . Upon inspection found the bottom drawer frozen and a lot of ice build up from front to the back drain. Steamed all ice cleared drain line inspected to see if all debri was out of drain line all clear tested product. Fridge works as its designed. No parts were needed call complete.

"Arrived on site for a washer making loud scraping sounds. Upon further inspection found gearcase leaking oil and thats what caused other part#s to fail. These parts were needed to fix the issue part#s w11428524 capacitor,w11481722 actuator,w11239857 belt,w10721967 splutch ass. , w11454372 gearcase, w10528947 hub. Tested washer and found no leaks Call complete"

"Arrived on site to test unit for no power. Customer stated she was unable to cancel service. Customer and her husband decided on purchasing a new unit. No service provided, no fee collected. Job complete."

"Arrived on site for washer making a noise. Customer said that it is making a loud noise. On inspection could not duplicate the issue found a little oil in the clutch. Installed new gear,clutch,actuator & capacitor. Calibrated the unit and ran diagnostic cycle. The washer is operating as designed and no water leaks detected during service. W11395618 W11481722 W10721967 W11449840"

Arrived on site for for oven over heating . Ran diagnostic got ui to control error code . Ran temp checks avg 365 recalibrated -15 . Reran temp checks avg 351. Job complete . No parts installed .

"Arrived on site for washer in flood mode , drain motor running . Ran diagnostics got 1-1 ,3-1,8-1,8-3 error codes . Found pressure hose kinked at pressure dome . Have a nick at bend . Ordering lower harness . Set return 8/5 . Left unit unplugged . No water leaks detected. No parts installed ; ordrng 1 W11665967 (Lower harness) and 1 W11607637 (Control.)"

Arrived on site for loose panel on range . Found control panel loose and wobbly on left side . Removed back off unit and straightened out brackets. Control panel straightened out . No gas leaks detected at time of service. No parts installed . Job complete

Arrived on site for leaking washer . Found hot water valve broken off . Replaced valve W11038689. Ran calibration and diagnostic test all checked normal . No other leaks detected at time of service. Job complete

"Arrived on site replaced igniters W11688146, W11690659, W10905489, W10876261, W10876262. All burners are igniting properly . No gas leaks detected at time of service . Job complete"

"Arrived on site for fridge having cooling issues . Customers complaint is unit will frees over and she will have to unplug and defrost it every week . Door seals look good . Ordering silicone to close gaps in fresh food liner . Found defrost heater corroded . Ordering heater and harness . Please make a morning appointment,unit is in garage . Set return 8/6. ; ordrng 1 Whitesilicone and 1 W11502499 (Harness) and 1 W11220371 (Defrost heater)"

Arrived on site. Customer played video of issue ordering a new compressor.; ordrng 1 W11686820 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

"Arrived on site. Replaced defective damper control and deli cover tested operation on both unit working as designed. Used wpw10594329,w10827015"

"Arrived on site for noise and cooling issue in fresh food. Customer played recording of noise,removed evaporator cover in fresh food section,ice build up around fan and right side of evaporator,defrosted evaporator replaced cover,reassembled unit ran diagnostics changed defrost setting to basic. Used w11610999"

"Arrived on site for cooling issue in fresh food section. Checked evaporator no ice build up,ran diagnostic fan passed ran test 39,evap thermistor reading open,replaced harness assembly that includes fan and thermistors,reassembled unit ran diagnostic good air flow,thermistor passed. Used w11087438"

"Arrived on site for noise and cooling issue in fresh food. Customer played recording of noise,removed evaporator cover in fresh food section,ice build up around fan and right side of evaporator,defrosted evaporator replaced cover,reassembled unit ran diagnostics changed defrost setting to basic. Used w11610999"

"Arrived on site to replace both RC door gaskets diagnosed on previous trip. Replaced gaskets, used heat gun to form seal, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED 2 W11556926"

"Arrived on site to inspect unit for power button not turning fan on. Upon closer inspection found only power one on vent did not work, power 2 and 3 as well as lights came on. Replaced control due to power 1 failure, tested unit all components now activated. Job complete. USED W10851619"

"Arrived on site to replace door diagnosed on previous trip due to being bent and not shutting properly. Replaced door, tested unit, unit is now shutting properly. Job complete. USED W10861224"

Arrived on site to test unit for un it making noise when running. Test unit and found noise coming from blower. Removed unit form cabinet and found debris inside blower. Cleared blower test unit and unit test good. No noise at this time unit working as designed. NO PARTS USED

Arrived on site to test unit for oven taking too long to cook. Test unit and turned unit on test mode to test sensor at room temp and sensor was reading 71? at room temperature. Turned unit on to 350? to test unit average temp. Test unit and found 376? and 367? 375? higher temps and 334? 341? and 332? on low ends. Added them up and divided by six and got 354? average temp. Showed customer hot to calibrate the unit if its still not cooking correctly job complete. NO PARTS USED.

Arrived on site to replace start switch. Replaced switch test unit and unit going up and down and fan coming on job complete. W11230930

Arrived on site to test unit for unit not working. Test unit and found unit working as designed. Unit filling with water and wash motor coming and draining correctly. Job complete no parts used.

Arrived on site to test unit for burners not working. Tried all burner to boil water and all burners test good. No problems founds. Job complete.

Arrived on site to test unit for unit tripping breaker. Test unit and found unit on GFCI breaker. Turned oven on and breaker tripped. Turned breaker back on and pre heated oven to 350? with out unit tripping job complete NO PARTS USED.

"Arrived onsite and replaced manifold and washarm. All checks good. W11607104, WPW10498900"

Arrived onsite and found compressor failed and overloading the start device. Verified with test device that behaved the same way. Ordering repeat compressor replacement. Office to reschedule. No parts used ; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evap) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

"Arrived onsite and found unit operating with failed charge. Replaced compressor and added dye drier and access valve. Vacuumed and charged to spec. Unit is now operating as designed. W11482579, WPW10143759, W11506635, w11504434"

"KRFC704FPS04 Arrived to correct RC cooling issue. Inspection reveled the RC capillary tubing was restricted. Dismantling each section reveled the issue to be at the evaporator entry point. After removing the partially restricted portion, the unit regained normal cooling. I had contacted the MFG for wisemotion compressor stalling information and was given file #7739595445. Operational test good, no leaks observed during service."

Arrived on site to inspect washer no locking and touch pad not responding. Upon further inspection I placed unit into diagnostic and observed F5E1 (lock in open position) and F2E1 (stuck key). I will need to replace door latch assembly and latch and bezel however I will also need to order a UI and will install all parts on return visit. I am ordering W11125152. Office to reschedule follow up. No water leaks observed during service. ; ordrng 1 W11125152 (Console)

"KRFC704FPS04 Arrived to install previously ordered parts. I found the system flat, with no balanced pressure, but the factory Lokring joint at the compressor return looked suspicious and I proceeded with compressor replacement. Vacuuming showed a serious leak and I was unable to get the systm below 1500 microns. Inspection and pressure testing of the condenser showed it leak-free and the unit will require evaporator replacement. During N2 pressure testing, a hissing sound may have came from the FC evaporator, but I am ordering both in case of need. The door gasket will be installed upon completion of the sealed system. No leaks observed during service. ; ordrng 1 W11291123 (RC Evap) and 1 W11099748 (FC Evap) and 1 2HoursSealedSystem (2 Hours Sealed System)"

Arrived onsite for f3e2 error and found the main lower harness broken to the temp sensor. Ordering the lower harness and the temp sensor. Returning with the control. Unit back panel removed prior to arrival leaving in condition for ease of access. No parts used. ; ordrng 1 W11509207 (Lower harness) and 1 W11320546 (Sensor)

"Arrived on site for refrigerator no water. On inspection the water was a slow stream no water removed the filter and it works normally. The filter was frozen, I ran hot water through it started to work but slow. The bottom of the fridge was 37? the top was 44?. The fc was 9 ? the 6 hour average rc temperature was 37? and the fc was 2?. The customer complaints were the wild temperature swings. The evidence is the ice clumped together and the filter frozen but not the reservoir. No ice build up on fc or the rc Evaporator.7739599036 Customer is doing daily temperature readings and will call in with info; O-emld tckt"

"Arrived onsite for RC temps above average and no ice being made. Inspected and found evaporator frosted over. Disassembled and found upper portion of evap frosted over, lower half was good. Tested and heater did energize and bi metal showed closed. Found electronics not communicating allowing defrost cycle not to stay on long enough to thaw entire evaporator causing air flow restriction and temperature discrepancy. Replaced main control and UI and thawed evap. Air flow returned and unit is functioning properly. Customer will monitor"

"Arrived on site for sealed system repair. Power unit and confirmed Compressor is locked pulling 11 amps. System and found system still pressurized. Replaced compressor dryer and access valve. Ran nitrogen and found no additional signs of leaking. Charge per spec and tested. Unit is now functioning properly. Advised customer to give 24-48 hrs to stabilize. Job complete. Used W10309994, WPW10143759 and W11506635"

"Arrived onsite for unit having a refrigerant leak. On arrival inspected unit. Found unit unplugged. Unit pulled from wall, some marks on floor. No compressor cover present. Also found system still pressurized. Need to identify source of leak. Installed access valve and dye drier. Pulled vacuumed and charged per spec. Set to return Aug 2nd. To identify leak and complete Sealed system repair. Used WPW10143759 and W11506635. ; ordrng 1 2hr (2 hr) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

"Arrived on site for door to closing. Not sealing, found gasket had large gaps all around . Replaced door gasket. Used heat gun to form into place. Call complete.m"

"Arrived on site for not operating, upon arrival, ran diagnostics and get error code F2-E3 ACU/UI mismatch. Replaced control W11513246. Test unit by running a quick cycle with no laundry and operated correctly. Ran a normal cycle with laundry and operated correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site for burner knob not working properly. Found off seas not in correct position for the back right burner. Removed front panel. Replaced right manifold. Verified operation. Call complete.

"Arrived on site for blower not working. Found connection was loose. Corrected and verified operation. All fan speeds working as designed. Lights working, call complete. No parts."

Arrived onsite for a freezer that is not cooling correctly now after the sealed system was worked on. I found the sealed system working as designed but the red indicator light never shuts off. I found the black and orange wires reversed on the thermostat and I found one side of the thermostat sticking and not opening causing the light to stay on. I replaced the thermostat and corrected the wiring. I checked the side of the freezer on the inside of the unit and the wall was at -6 degrees when the control cycled off. All is working as designed. Call complete. INSTALLED W11685637 THERMOSTAT.

Arrived on site for a dryer that is not heating. Inspected unit and work area. I did confirm the customers complaint and found no heat coming from the dryer on a timed dry high heat cycle. I checked voltage going to the unit and found proper voltage and polarity. I gained access to the heating components and found the element open. I went ahead and replaced the heating element and tested the unit. I found the unit working and operating as designed. The customer also complained about her lint trap as her lint trap was warping and not catching lint. I spoke to Clemson was advised that would still be covered. Ordering the lint trap and the office will need to contact the customer about a return date due to limited parts availability. 279838.; ordrng 1 W11603116 (Lint trap)

Arrived on site for all LEDs are out water and ice dispenser not operating and deli ui is darkened.. ui allows you to get onto diagnostics but low voltage components are not responding. Replaced control WPW10675033 and door ui W11577100. All low voltage components are now operating except deli ui. Removed deli ui and found compartment filled with water and harness is corroded and falling apart. Need to replace left side deli door. Found some condensation on ice container door and a small amount of water below icemaker on icebox. Ordering. Left side deli door and icemaker and dual valve to have on hand for next visit. Office to reschedule ; ordrng 1 W10815669 (Left deli door) and 1 W11482383 (Dual valve) and 1 W11658802 (Icemaker)

"Arrived on site to test unit for condensation, tested unit found that customer has a two dryer setup and when other dryer is running the steam is coming out the unit that currently not running, explained to customer that units are not installed properly and they will need to contact installers to correct venting issue, advised customer not to run both units until the issue has been resolved at this time job complete"

"Arrived on site to test unit for oven not heating, tested unit found failed igniter, replaced and tested, unit is now running as designed, job complete installed W11176454"

"Arrived on site to test unit for not cooling, tested unit found Evaporator frozen over, unit has a defrost system failure, will need to replace control, UI, thermistor and harness on next visit, ordering parts reschedule for 8/6 no parts installed ; ordrng 1 W11449482 (Control) and 1 W11545823 (Harness) and 1 W11518204 (UI)"

"Arrived on site to test unit for no ice production, tested unit found water trickling into reservoir, removed filter and tested, water pressure returned to normal all components are activating properly, explained to customer that filter needs to be changed out every 3-4 months do to excessive calcium in the water, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to diagnose refrigerator leaking water. Examined unit and found the icemaker fill tube extension was never installed when fridge was delivered, resulting in water spraying into the unit. Installed proper full tube extension and tested an icemaker fill. Verified no water leaks once completed. Parts used - Wp2174755."

"Arrived on site to diagnose refrigerator that was leaking from the dispenser. I tested the unit and could not duplicate any issues. Based on the description it sounds like there had been some air in the line, which was displacing the water in the line and making it run. Unit seems to have fixed itself and no repair is needed. No parts needed, unit working as designed. Call completed."

"Arrived on site to diagnose washer banging around / issues with drawer. Examined drawer and unit, found drawer front bracket broken, and also not sitting flush. Ran unit in high speed spin and found it gyrating abnormally and banging around. I looked closer at the cabinet and found a massive dent / bowed out left side, causing both issues. Ordering new cabinet / 2 hours / 2 man job to remove tub and basket and replace cabinet and front panel. ; ordrng 1 W11318818 (Drawer Front) and 1 W11352995 (Cabinet) and 1 W11325579 (Front Panel) and 1 W11314678 (Console Bracket)"

"Arrived on site to diagnose cooktop that is sparking at random. Customer says sometimes they would hear it sparking, and then cut the breaker on and off and it stops. I removed the cooktop and checked the switch harness. Found no shorts, but some of the clips were a little low, and this could cause the switch to trigger. I adjusted the positions of the igniter switch Harness and verified unit isn't clicking anymore. Saw no other signs of problems. No parts needed. Repair completed."

"Arrived on site to install previously diagnosed spark module to resolve intermittent sparking issues. I assisted the customer in cleaning out the center burner, and advised on cleaning burner caps to resolve sparking / ignition issues. I replaced the cooktop module and was able to run all burners. If issue continues the next step is to replace the wiring harness. At this time all functions working when tested. Parts used - WPW10475159."

"Arrived on site to diagnose refrigerator making noise when it's running. On arrival could hear massive buzzing as soon as I walked in the door. Noise traced to the freezer, evaporator fan. Found the fan had a large ice formation on the left side. I checked the icemaker fill and confirmed it was leaking under the fill tube / slide. I added some silicon to the tube and made sure it stopped leaking. Removed ice from evap fan assembly. Unit now working as designed. No parts needed. Call completed."

"Arrived on site to inspect door dents. Proceeded to install booth doors however, both new doors have dents as well and will need to re order both doors. Office to reschedule.; ordrng 1 LW10638684 (Door) and 1 LW10638683 (Door)"

"Arrived on site to inspect washer not draining. Upon further investigation place unit into diagnostics and observed error codes F8E3, F0E2, F9E1. I gained access to drain pump and found a piece of clothing had become lodged in the pump. The pump had become damaged from the obstruction. I replaced the drain pump, reassemble the unit and retested. The unit is now working as designed. No water leaks observed during service. W11578225"

"Arrived on site to inspect refrigerator dispenser not dispensing. Upon further inspection checked the water supply, water supply tested fine. I tested the valve, valves tested fine. Water filter tests fine as well. Reassembled unit and unit is operating as designed. Most likely cause was a partial freeze in the reservoir and the action of dispensing water during testing, cleared the reservoir. No parts installed. No water leaks observed during service."

Arrived on site to inspect washer out of balance. Upon further inspection placed unit in diagnostics and observed no error codes. I first checked the suspension and it tests good. I proceeded to test all components individually on manual test mode and all components tested good. I checked the level and noticed the right front leg was not making good contact with the floor so I adjusted the leg. Unit is operating as designed. I ran a calibration cycle before leaving. No water leaks observed during service. No parts installed

"Arrived on site to follow up on refrigerator with issues with freezer door after replacement. Resident said the door had a gap in it and likely had a bad gasket out of the box. I examined the door and found massive gaps on the top and side from a warped door. Bottom of door was 3/4 inch from mullion, top of door was 1 1/8 from the mullion. Prior to replacement the door did seal, but had a dent. I could find nothing wrong with the hinges, and cabinet is square. Ordering a new freezer door due to being warped and not contacting mullion. ; ordrng 1 LW11258441 (Freezer door)"

Arrived on site to inspect dishwasher not draining upon further inspection something seems to be faulty with drain pump impellers or foreign debris Is stuck in drain. Advised the customer that they will need to remove the unit due to unit sitting below flooring and cannot be removed without altering floor. I will reschedule with customer and returning with parts. No leaks observed during service. ; schdld next appmnt for 7/30 TUE !

Arrived onsite to test unit for gas smell when oven ignites and they open the door. Test regulator and all connections for gas leaks no leaks present. Turned oven on and can smell regular gas smoke for initial ignition for oven to ignite. Normal gas smell from gas valve releasing gas for unit to ignite no gas leaks when oven is on. Job complete

"Arrived on site to test unit for temp not correct when set to 350?! Test unit by checking average temp of the unit by measuring the 3 highs temps and the 3 lowes temps. Got 378?,369?,361? and lowes at 329?,336?,345? added them up and dived by 6 and got 353? average temp job complete. NO PARTS USED."

Arrived on site with new control. Removed panel. Replaced main control. Verified operation. Call complete.

On arrival verified complaint of fan venting under unit and blowing hot air into kitchen. Advised customer of how vent system is set up and how and when it operates. Ran cycle and verified function. Advised customer unit is working as designed job complete no parts installed.

"On arrival verified complaint of MW not closing softly. Advised customer unit does not have soft close on MW doors. No info in owners manual but showed customer manufacturer website stating only oven door, unit is working as designed job complete. No parts installed"

On arrival verified complaint of heard pop now no heat. Found table still turns but no heat. Inspected diod and found flow both ways. Replaced and ran test with magic light tool. Unit now runs and heats correctly job complete installed w11256462

On arrival verified complaint of noise. Noted floor dame in quick pics at arrival. Found evap cover is vibrating. Adjusted evap fan mount and added vibration dampening material to plastic housing. Reinstalled evap cover and noted reduced noise from unit. Unit is working correctly job complete no parts installed.

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the FC evap fan motor hitting ice. I inspected the freezer (FC) section and found no ice on the evap cover, but I found ice clumps at the bottom left corner of the evap drip pan. While removing food items from the freezer shelves, I found pieces of ice falling off of the packaging. I removed the evap cover to find a mound of ice built up on the left side of the fan motor shroud (photo). I checked the ice maker fill tube and found a small gap between the fill tube chute and back wall. I tested the ice maker and when it began to fill, I found a stream of water running down the back wall and going into the evap fan area where I found the ice build up (photos). I advised the customer of my findings and using some permagum from my van stock (212643), I placed a small bead around the fill tube chute and retested the ice maker and it is operating as designed with no further leaks (photo). Reassembled the freezer section and retested and unit continues to operate without any leaks. No leaks observed at the end of service, job completed. 212643"

"Arrived on site to inspect washer knocking/thumping noise. Upon further inspection, the customer described the noise as the unit possibly getting off balance. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. After testing, I pressed down on the tub assembly and when it popped back up, it moved to the front of the unit. I didnt find a lot of play in the tub assembly, but it popped back up towards the front of the unit. I removed and replaced the suspension rods and while I had the top lifted, I removed the tub ring and using my flashlight, I checked the basket for any missing holes in the sides of the basket. I found the basket is good and calibrated the unit and leveled the unit. Retested in diagnostics, and the unit operated as designed. I made recommendations for use and care (load size/balanced load) and recommended they monitor the unit and schedule service if it continues to get off balance. No water leaks observed during service, job completed."

"Arrived on site to test unit for torn gaskets, tested unit found both RC gaskets cracked, replaced and tested, unit is now functioning as designed, no leaks detected job complete installed 2xW10830046"

Arrived on site to inspect unit for lid locking and making clicking sound but not starting a cycle. Found error code f5e3 upon arrival as well as unit stick on spin cycle. While inspecting unit for error codes found lights blinking one at a time instead of simultaneously. Inspected valve found no signs of buildup up. Recommend replacing control due to inconsistency of lights blinking and actions of unit stopping and losing its position but working in diagnostics cycle and working in cyst after completing a diagnosis cycle. Office to reschedule. ; saved tckt

"Arrived on site to inspect unit for not starting, but having power. Upon closer inspection found latch not clicking locked as well as wire to drain severed. Reattached wire, and replaced latch, unit is now running as intended. No leaks present at this time. Job complete. USED W11513248"

"Arrived on site to test unit for ice clumping in bin and excessive frosting. Ran a harvest cycle on the IM, IM cycles properly and filled with water, no water splashed out into the ice container. Inspected unit for frost buildup, stated to customer that glazing on the walls is normal and its due to the color of the unit. Customer also stated her food gets frosted up, noticed freezer temps were set too low on the UI. Set temp to 0?. Formed gasket to the frame to minimize air leak, advised customer to monitor. If issue persists recommend to return with all parts shown on Service Pointer #W11685264. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site for a dishwasher that wont start a cycle. Inspected unit and work area. The customer advised the initial issue was that anytime they tried to select a cycle, the unit would immediately click over to the drain/cancel button and they could not use it. After cycling power, the advise if theyre able to run a psychopath at the dishwasher will not stop running until they legitimately press the cancel button. Around the enter, enter diagnostics and found an F2 E1 (stuck key) error code. I tried to advance through the error codes and found the start button was not activating, and therefore would not let me move forward and diagnostics. Ordering the control and rescheduled the customer to 8/1. No parts were installed.; ordrng 1 W11637583 (Control)"

"Arrived on site ,replaced facia W11637688 . Ran diagnostics got e2 code . Did power reset . Ran harvest and fill test . All checked normal. No water leaks detected.job complete"

Arrived on site to test unit for not cooling. Found ball on cap tube. Found compressor running for a short period and cutoff on thermal. Recommend compressor replacement. Needing 2hrs on return visit. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11686820 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)

On arrival verified complaint of unit not washing. Ran diag cycle and found wash pump not activating. Confirmed voltage is 121 to pump. Replaced pump and unit is now working correctly no leaks detected during service job complete installed w11623479

On arrival verified complaint of not washing and not draining. Ran test cycle and found no error codes. Ran component activation and found all of them work. Put spray arms straight front to back and confirmed movement of the spray arms. Dispenser is working. Advised proper use and care as well as seen rinse aid is empty. Unit is currently working at this time. Job complete no parts installed no leaks detected during service.

On arrival verified complaint of intermittent control issues. Replaced main and console per previous diagnosis. Ran function check and started cycle unit is now working as designed. Job complete no leaks detected during service installed w1112662 and w11417461

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the unit isnt making ice properly and the freezer isnt cooling properly. I found a few cubes in the ice bin and customer advised they were from approximately 36 hours ago. I found the FC section cool but not cold/freezing temps. I pulled the unit out and gained access to the sealed system components and placed my gauges on the previous sealed system repair. Placed the unit in diagnostics and tested the system in test 4. In subtest 4 my readings were -20/115 and subtest 5 was 0/148 telling me the system is sealed and no leaks. The compressor was hot to touch and I did not hear any refrigerant cycling through the system when the 3 way valve switched from the RC to the FC, but I could hear the compressor being loud and making a gurgling noise as if there was water or a liquid running/dripping inside. Based off my findings, it appears the compressor is not pumping properly and will need to be replaced. I contacted techline and spoke to Nate and advised of the history, my findings and my recommendations for repairs. Nate agreed with the repairs and provided SR#7739579873. I am ordering the compressor, both evaporators, NITROGEN, access valve, UV dye drier, 3 way valve, CNOTE-3 HOUR JOB and office to schedule return service. Returning tech to replace all parts ordered for sealed system repair and clear the system with NITROGEN before vacuuming the system. The vacuum will need to be a long vacuum. No water leaks observed during service, no parts installed. ; ordrng 1 W11492867 (RC EVAPORATOR) and 1 WPW10608485 (FC evaporator) and 1 W11654344 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 CNOTE (3HR JOB) and 1 W11575003 (3 way valve)"

"WDT750SAKZ2 Arrived to inspect leak. The unit was leaking from the front left corner and the customer had to place a small towel under the door corner to catch the water. Service test mode had F10E2 and I cleared for testing. Service mode test reveled the tub leaking from the upper left, rear seam. The tub appears to have been mis-formed and as the spray arm rotated the water jet to that position, water would escape to the outside of the tub. Office to order tub. Water to unit shut off and no leaks of the supply or drain we observed during service. Please allow extra time for tub assembly installation. ; ordrng 1 W11409866 (Tub Assy) and 1 ExtraTime (Dishwasher Tub R/R)"

"Arrived on site to install w11407678 fan, w1139420 evap cover, w11395558 evap cover, w11596134 fill tube, w11407678 ice box fan, and w11557001 ice maker. After installing parts I tested dispenser and ice maker and found no leaks. Informed customer to give unit 48 hrs to stabilize temps and fill ice bin. Call complete"

"Arrived on site to inspect washer lid damage. Upon further inspection, I found the lid left hinge area broken (photo). I removed and replaced the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11101059"

"WRF757SDHZ04 Arrived to inspect ice production issues. The FC was 0 and the RC 35. The ice mold had minimal slivers of cubes and error E5, which is common with incorrect filling and airflow issues. Inspection of the housing reveled the back of the housing was significantly gapped from the back, inner wall of the RC chamber, and I corrected via re-positioning the housing. The front would not contact the ice bin gasket as designed and I found the left lower hinge had been bent, and corrected. Further testing reveled all functions were present and the ice maker operated and filled as expected. No leaks observed during service."

"WED4850HW0 Arrived to inspect continuous running. I found line VAC to the timer motor and upon inspection, one of the connectors had been pressed out of place, stopping circuit continuity. The connector was able to be pressed back in place and the plug then fully seated. The unit operated as designed and I verified the timer motor fully operational."

"Arrived on site to diagnose microwave that was sparking when in use. Examined HV system and found the unit was super saturated with oil, this was causing the transformer wire to arc through its sheath to the diode. I replaced the diode and relocated the transformer wire to prevent issue from reoccurring. Customer strongly advised to cover items on the cooktop to minimize oil in the microwave. Unit now working as designed. Parts used - W11256462."

Arrived on site to diagnose dryer that is turning on but not turning drum. I tested the unit and confirmed drum is not turning. Removed front panel and found belt / tensioner were disconnected and belt was partially torn. Replaced belt and tensioner to resolve. Tested unit and verified proper function. Parts used - 4392065.

"Arrived on site for a dryer that has burn marks on the inner vent box inside the drum. Inspected unit and work area. The customer advised that it may be normal, but they were unsure as to whether the heater vent box would discolor after such a small period of time. I did explain to the customer that it is normal for the vet to discolor due to the heat being produced by the element and lint and moisture that flows within the unit. I tested the dryer and took a temperature test of the unit. I found the unit fluctuating between 120?F and 169?F, averaging a temperature of 145?F on a high heat cycle. I tested the unit on other cycles and found them within range. I called whirlpool tech line and spoke to Rob SR# 77395799136. He had me send him a photo of the vent, and after review, advise if that is normal, wear and tear on the dryer. He advised not to make any repairs at this time as the unit is working and operating as designed. Advised this point, it is just a cosmetic issue and not to be worried about. Call complete. No parts were installed."

"Arrived onsite and replaced the suction tube and coupler. Pulled vacuum and charged to spec. Unit is now operating as designed. All checks good. W11504419, W11562211"

"Arrived onsite for not spinning out the clothes and found good suspension. Error codes f0e3 and f8e1 overload and longfill, tested unit and found all valves opening as designed. Advised customer on overload causing failure to spin. Cleared codes and calibrated with test 52. Advised on findings and procedures. No parts used"

"Arrived on site for no ice. Ran diagnostics E5 error unit cooling and freezing correctly,Checked air flow good,replaced defective icemaker,power cycled unit ran harvest passed ran fill test passed. Used w11658802"

Arrived on site to test for no power. Found unit working as designed on arrival. Unit completed diagnostics with no issues. Advised customer to monitor and if issue persists recommend external pump replacement. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site to test unit for door not closing. Found strike and catch not lined up. Adjusted catch, unit is now working as designed. No parts replaced at this time. Job complete."

Arrived on site to replace previously diagnosed compressor. Found noise was not compressor but condenser vibrating against cabinet and had a couple refrigerant tubes rubbing exaggerating noises. Secured lines and applied rubber shims. Noise is no longer present. Customer satisfied with improvement. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site for washer not doing anything when start is pushed. Just flashes sensing then turns off. No error codes. All components pass diagnostics. Found customer was just waking up control. Advised after wake up start must be pushed again to start the selected cycle. Call complete. No parts.

"Arrived on site for dishwasher not spraying. Found F4e3, f7e1. Confirmed wash motor is not pumping, replaced pump and motor assembly. Ran diagnostics. All components pass. Call complete. W11613479"