Arrived on-site to test unit for lower spray arm melting. Found lower spray arm sitting on top on heater melting. Replaced lower spray arm and heater still had a lot of plastic on it. Needing new heater to fix issue. Office to reschedule. ; ordrng 1 W10518394 (Heater)

"Arrived on site and inspected side by side refrigerator not cooling properly. Took temperatures and got 41 in freezer and 64 degrees in the ff section. Amp draw on compressor was .8 both condenser and evaporator fans were functioning. Called SW and verified this is a sealed system repair. Order parts needed and will return with all previously ordered parts. Order authorization, sealed system technician and 2 hours. Office to schedule return services.; ordrng 1 WPW10662129 (CAPACITOR) and 1 W10139462 (Compressor Kit) and 1 WPW10189190 (START-DEV) and 1 WP978025 (Valve)"

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced detergent dispenser and tested the unit. The unit is working as designed. Call complete.

Arrived on site for a washing machine that?s not agitating and it?s making a clicking sound. Inspected unit and work area. Found a cam disengaged from the shifter causing the issue. Replaced shifter with updated part and tested the unit. Unit is now working as designed. Call complete. ; used 1 W10913953 (ACTUATOR) from stock

Arrived on site and inspected washer not starting. Customer pressed the power button and the unit turned on as designed. Entered diagnostics and found there was an F2E1 stuck button error. I preformed the encoder test to unstick any keys that were causing the malfunctions. Unit works as designed. Job complete

"Arrived on site , replaced gearcase and slider . Ran load calibration and test wash all checked normal. No water leaks detected at time of service"

"Arrived on site to diagnose an oven/microwave combo that is not keeping time. Found no errors in diagnostics and performed factory reset on controls. Advised customer that depending on incoming frequency of electricity, time may run slow or fast depending on any hertz rating other than 60hz. No further repairs needed."

"Arrived on site to diagnose cooktop that is not lighting 2 of the burners. On arrival customer showed me that 2 of the burners would spark, but never ignite. Tried moving cap and head, and LF and RR burners still wouldnt ignite. Called tech line and talked with STEVE, SR7731469609. Tech line advised replacing the affected burners from the orifice holder upwards completely to resolve. Ordering all parts for the 2 affected burners. Office to schedule. ; ordrng 1 W11246765 (Front Electrode) and 1 W11220380 (Rear Electrode) and 1 WPW10597129 (Burner caps) and 1 W10594399 (LF Orifice Holder) and 1 W10597159 (RR Orifice Holder) and 1 WP8286813 (LF Burner Head) and 1 8286815 (RR Burner Head)"

"Arrived onsite for found hinge rubber removed and tested unit is operating as designed. Job Completed."

"Arrived on site for a refrigerator with water not dispensing properly. Upon arrival the customer stated they had additional issues. They found that the unit was also not cooling properly in the RC and FC. I checked temps and found the FC at 18?F and the RC at 58?F. I then put the unit into diagnostics mode and tested all airflow components. The FC fan never turned on, and you could hear the air baffle struggling to move back and forth. I then gained access to the evap and found a good frost pattern. While gaining access I found the evap fan intermittently turning on for a second and then back off over and over again. I checked voltage to the fan motor and found fluctuating voltage going to it. I tested a short defrost and found it working as designed. This indicates a bad control. I tested the water dispenser and found it spitting out water. I gained access to the back of the unit and found the plastic water line kinked. I adjusted this and then tested the water again. The water was dispensing as designed. I found a bad control on the unit. I advised the customer that until we replace the control we cannot truly test the baffle and fan motor. The customer accepted. Ordering all parts. The office to reschedule.; ordrng 2 W10316760 (Thermistor Kit)s and 1 W11089236 (Control)"

Arrived on site to test unit for RC not cooling. Found FC thermistor is open. LL RC light module out and bin broken.Office to reschedule. ; ordrng 1 WP2306010 (Thermistor) and 1 W11348580 (Bin) and 1 W11462342 (Module)

Arrived on site for ice issues. Diagnosed optics not shutting off icemaker replaced optics icemaker ran through a cycle and filled with water

"Arrived on site to replace switch, ice container, and harness, after replacing, unit filled and harvested, but there is a short in the wiring so the light is not coming on.

"Arrived on site for no cool. Powered unit on from main power switch,compressor and fans not running,controls unresponsive found unit Stuck in showroom mode,exited showroom mode ran diagnostics passed exited diagnostics exited showroom mode and entered standard cooling compressor and fans powered on."

Arrived on site for washer needing previously diagnosed tub skirt. Upon arrival I installed needed part then reassembled and tested u it. Found unit is no longer leaking from skirt and is functioning as designed call complete.

"Arrived on site to install previous diagnosed part. Gained access to inlet valve. Removed failed inlet valve and installed new. Assembled unit and tested operation. All tested good, no water leaks detected.

"Arrived on site to diagnose oven burners not igniting or intermittently igniting, upon arrival I found that the units burner caps are completely wrong and wont even sit properly on the burner heads, I am ordering the burners caps and the burner heads just in case to complete the repair. Office to reschedule return service when parts arrive. ; ordrng 1 W11344538 (Burner caps) and 2 W11344539 (Burner head)s and 4 W11344742 (Burner heax)s and 1 W11344746 (Burner head)"

"Arrived on site for washer not spinning correctly. Upon arrival I found an f7e1 error indicating a speed fault detection. Upon further inspection I found the teeth of the gear case and hub full stripped out and not grabbing tub to spin it correctly. After customer approval I installed both needed parts, reassembled and tested unit and found it fully functioning as designed. Informed customer unit is ready for use. Call complete"

Arrived on site for dishwasher leaking . Found leak from diverter motor and drain motor seal . Ordering sump and motor and drain motor also clamp for drain hose call to set return ; ordrng 1 370445 (Clamp) and 1 WPW10531320 (Drain) and 1 W11178672 (Sump)

Arrived onsite to replace previously diagnosed parts. Replaced control and valve. Calibrated and tested unit. Unit is functioning properly. Job complete

"Arrived on site to test unit for long fill. Found bad valves. Verified voltage was correct. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for customer complaint of unit not washing well on top rack found upper spray arm not rotating properly, found wash motor had good pressure, ordering tube, manifold, spray arm, and adapter cover. ; ordrng 1 WPW10340745 (Tube) and 1 WPW10571949 (Manifold) and 1 WPW10605345 (Spray arm) and 1 W10463892 (Adapter)"

"Arrived on site to diagnose dishwasher that is deteriorating. Customer pointed out he found some plastic pieces and dispenser door is not closing, and upper rack is sagging. Found adjusters cracked and not supporting the rack, and dispenser isnt latching. Ordering new dispenser and adjusters to resolve. Office to schedule when all parts arrive. ; ordrng 1 W10861000 (Dispenser) and 2 WPW10609586 (Stabilizer)s and 2 WPW10251047 (Cover)s and 1 WPW10609579 (Left adjustor) and 1 WPW10609578 (Right Adjustor) and 2 WPW10627763 (Rack Lever)s"

Arrived on site to install previously diagnosed parts. I installed the new harness and lamp housing. I informed the customer the new bulb is not covered and they will have to be charged for it. They let me know the apartment maintenance team would replace it. I tested the new parts with my personal stock bulb. The bulb is working as designed. I then used a microwave safe cup and tested the MW. I found it working as designed. Call complete.

"Arrived onsite for dryer with irregular temperatures. Unit does tumble. According to customer unit at times will not heat or overheat. Sometimes shuts off mid cycle and has to restart. Could not duplicate issue but ordering timer and cutoff and thermostats. Ordering heating element just in case. Office to reschedule ; ordrng 1 279838 (element,heater) and 1 W10900067 (cutoff-tml) and 1 WP3387134 (thrmst-fix) and 1 WP3977767 (thrmst-fix) and 1 WPW10185982 (timer)"

Arrived on site for refrigerator that is frosting up in the freezer section. Inspected unit and work area. Found frost inside the freezer all the way around the front portion of the freezer. The customer advised that it?s happened to her three times at this point. Check the gasket for any air leaks and could not find any gaps in the gasket. Found some gaps in the liner where it meets the cabinet. Use silicone to seal off air gaps. Advise the customer to ensure that they are closing the door fully at all times and to call back if they have any further issues. Call complete.

"Arrived on site for dishwasher dispenser not opening. Inspected unit and work area. Found clip on lid broken. Removed dispenser and found not repairable, will need to replace dispenser assembly. Removed failed dispenser and installed new. Assembled unit. Per diagnostics mode and tested all components. All tested good, no water leaks detected.

"Arrived on site and inspected refrigerator and found icemaker is overproducing. Inspected icemaker and found Bail arm is not attached. After reconnecting it icemaker cycled properly and arm is working correctly. Cleared ice cube pile on the bottom of the freezer, no parts used, job complete"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=44 degrees and RC=47 degrees. I inspected the FC evaporator and found no frost pattern. During this time, I could not hear the compressor operating. All fans are functioning properly. Placed the unit in diagnostics and tested thermistors and found all functioning properly. Test3d voltage to,the compressor and got 120V. Cycled power to the unit and checked the compressor and it continues to fail. Checked amp draw to,the compressor and got 0amps. Cycled power for approximately 5 mins and placed unit in diagnostics and tested the compressor and it continued to fail. I am ordering the compressor kit, access valve, UV dye drier, CNOTE-3 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10841139 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3 hours)"

"Arrived on site for front left burner igniting slowly and middle burner not lighting completely. Upon arrival I confirmed both complaints and began to inspect the unit. Upon further inspection I found the front left burner igniter not arcing quite high enough to ignite the gas. I replaced the burner head and after testing I found it igniting immediately, resolving the issue. Upon inspecting the middle burner I found the burner head corroded and not allowing all of the gas to flow through evenly. I replaced the burner head and tested it to find it igniting from every crevice correctly. Call complete."

Arrived on site for water issues. Ran water through a clear glass found sediment in water replaced after reservoir tested water no sediment in glass after replacement tasted water from unit good taste and no sediment in water

Arrived on job for complaints of icemaker not dispensing ice. Found ice container is defective. Gears are binding. Will need ice container to complete call.; ordrng 1 WPW10558423 (ice-contnr)

Arrived on site to test unit for right rear burner not igniting. Test unit and found igniter disconnected. Removed burner head secured connection to igniter test unit and unit test good job complete.

"Arrived on site and replaced freezer door diagnosed by previous technician, job complete"

Arrived on site for Refrigerator water dispense is not working. Pulled fridge from the wall to check water line. No kinks present. Removed filter from housing and reinstalled into housing. Water began dispensing as designed. Customer replaced the filter a while back. Water pressure most likely released filter from the fully seated position making the water no longer dispense. Now that filter is fully seated it is dispensing water as it should. No leaks detected. Job completed

Arrived back on site to install previously ordered parts. Used the silicone to correct the air gaps in the ff cabinet. Job complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface and control panel and test the unit. The unit is now working as designed. Call complete.

Arrived on site for dishwasher that?s flashing an F8 E4 (Float switch open) error code. Inspected unit and work area. The customer advised that the unit was working prior to the remodeler is moving their unit and has since been flashing that error code. Opened up the bottom cover and found water in the float switch housing causing the error code. Remove the water out of the float switch container and tested the unit. The unit began working as designed with no leaks present. I advise the customer that it was most likely that water somehow got inside the float switch area when they were moving it and gave them tips on how to resolve the issue in the future. Call complete.

"Arrived on site and inspected leaking washer. Confirmed the complaint through diagnostics test mode and found the valve is leaking.

Onsite for fridge being noisy when cooling. Found FC fan and condenser fan running without any excessive noise. Found noise coming from FC evaporator due to refrigerant being pumped through the system. Evaporator only had partial frost pattern. Found leak at evaporator pic SDQP. No signs of any dye on high or low lines near compressor (I connected my hose to low side and dye came out when disconnecting). ; ordrng 1 W10233960 (Compressor) and 1 WPW10314205 (Evap) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 AUTHO (AUTHO) and 1 SSTECH2HRS (SS TECH 2 HRS)

Onsite for fridge FC light out. Replaced FC led light module. Unit now functioning as designed. Call complete.

Arrived on site for refrigerator making loud noise. Upon arrival customer showed me video recording of sound coming from unit. Upon further inspection I found the cause had been a small amount of ice built up around the evap fan motor in FC. Found u it hadnt failed in cooling or defrosting yet. I swapped units from adc mode to standard 8hr cooling mode to help prevent any more uneven defrosting. Also need office to reschedule due to finding some shelves broken that need to be replaced within rc and left rc door.; ordrng 2 W10728185 (Rc left door shelf)s and 2 W10709163 (Shelves)s

Arrived on site and inspected French door refrigerator making unusual noises. Couldnt duplicate the noise until approximately 30 minutes into the call. Checked the condenser fan motor and compressor area and found no issues. Discovered the Evaporator fan motor and assembly and fan housing was causing he unusual noises. Had customer sign the defrost waiver and will order the parts needed to complete the repair. Needs more work. Office to schedule return services due to so customer can defrost the unit 48 hours prior to the next visit ; ordrng 1 WR60X25068 (Blower Assembly) and 1 WR14X26747 (Evaporator Cover Assembly)

Arrived on site for refrigerator needing previously diagnosed hv control. Upon arrival found temps in both compartments within range of set temps. Replaced hv control and informed customer to give unit 24 hrs t9 continue cooling before putting items back in. Call complete

"Arrived on site for a washing machine that has no power. Inspected unit and work area. The customer advised the unit was working at the prior home but after they moved, they plugged it in and the unit would not turn on. Check voltage filter and found proper voltage. Checked voltage at control and found proper voltage. Checked voltage going to the user interface and did not find any voltage. Replaced control and tested the unit again. Found the unit was still would not light. Check voltage going to the user interface and found proper voltage indicating a bad console. Officer already ordered the part so the office will need to contact the customer to reschedule when the part is made available.; saved tckt"

Arrived on site for a refrigerator that is making a buzzing sound. Inspected unit and work area. Force the unit into a cooling cycle and found the unit making a louder than normal buzzing sound coming from the compressor area. Went behind the unit and found the refrigerant line in the drip pan causing the drip pan to buzz against the metal undercarriage. Repositioned refrigerant line and the unit began to run and operate as designed without any abnormal sounds. Call complete.

Arrived on site for range not functioning properly. Upon arrival I found 240v to ACU. Upon further inspection I found power was being evenly supplied from main control to infinite switchs. Found both front infinite switchs burner and not allowing proper current transfer. Also found back to infinite switchs not always staying on consistently. Also found wires to front right burner burnt up. Will need autho from ahs before continuing any repairs. ; ordrng 1 WB24T10153 (Infinite switch (FR)) and 1 WB30T10133 (Element (FR)) and 1 WB24T10146 (Infinite switch (FL)) and 1 WB18X31230 (Infinite switch harnesses) and 2 WB24T10029 (Infinite switchs (back L&R))s and 1 Cnote (Need ahs autho)

"Arrived on site to inspect refrigerator not leveled. Upon further inspection, I found the unit rocking back and forth. I attempted to level the unit with the leveling feet in front, but found the floor is not level. I placed a shim at the back right wheel and attempted to level again and the unit leveled. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit leaking out of front of door, found bellow not creating a good seal

"Arrived on site for wine cooler making abnormal noise. Inspected unit and work area. Powered unit to verify noise failure. Powered off evaporator fans. Found unit still making noise. Found failure is with condenser fan motor Removed failed fan and installed new. Tested operation. All tested good, no water leaks detected during service.

"Arrived on site to follow up on dishwasher that is not keeping the gasket sealed in the corner, gasket pulls out. Replaced door gasket and applied some silicon to the corners and behind the gasket to keep it planted. Call complete."

Arrived on site to test unit for no power. Found black wire at junction box not connected correctly. Secured black wire test unit and unit test good job complete.

"Arrived on site to diagnose washer making a lot of noise during the agitation mid cycle. I gained access to the unit and put it into service diagnostics, I found no fault codes. I put the unit into a manual, spin and agitation and was able to replicate the noise during the agitation but not the spin. I gained access underneath the unit and found the pulley wheel that is on the motor is broken slightly and was almost completely off the motor as well as the belt was barely on the cam. I am ordering a new belt and motor to complete the repair. The office will reschedule return service when the parts arrive.; ordrng 1 W11497303 (Motor assembly) and 1 W11239857 (Belt)"

"Onsite for washer not connecting to WiFi. Customer stated she had same issue with previous unit,then whirlpool replaced the unit. Called techline spoke to Austin SR# 7731449180 transferred me to WiFi team. WiFi team had me do a factory reset, unplug, and plug in unit. Tried to connect to network using customers WiFi. Unit would not connect and just say waiting on IP address. I then turned on my mobile hotspot from phone, connected my iPad on 2.4ghz and was able to connect unit to my iPad with no issues. Advised to replace console and try again. Also, customer has matching dryer and is connected to same network no issues. Called techline again spoke to Kathy. She informed me to have customer call whirlpool WiFi team for troubleshooting. Call complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for range showing an error L. I inspected the unit and work area. I found the burner display not working. I tested the burners and they activate like designed. I. Heckled voltage to the control and found good voltage. I checked voltage from the control to the burner displays and found good voltage. The unit will need a new console.; ordrng 1 W10894098 (UI)

Arrived onsite for wall oven with existing door issues (closing on their own) I am ordering 2 glass packs to be added to the existing glass packs in the doors. 1 extra glass per good. Returning tech use glass from packs ordered and add them to existing packs inside the doors leaving 2 glass panes in the door to weigh it down enough to keep it opened without closing. ; ordrng 2 W11455086 (Glass pack)s

"Arrived on site for refrigerator having frost buildup. Inspected unit and work area. Found ice buildup on bottom of freezer drawer and top front right corner of FC. Found door panel separating and allowing gasket to drop. Removed door and ice buildup. Found small crack in FC liner. Added silicone to crack. Glued bottom gasket in FC door. Assembled unit and tightened FC door handle. Tested door operation. All tested good, no water leaks detected. If failure reoccurs will need to replace FC door.

"Arrived onsite for unit making noise when washing. Currently shows me 2 videos on the noise. Looked under the unit and spun the cam by hand and saw plastic shaving. When trying to turn to the right the cam was slipping and grinding, not gripping to turn the basket. Ordered part. Rescheduled with customer. Customer would like sooner appoint if available. ; ordrng 1 W10721967 (CAM KIT)"

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the tenant advised that the water line at the back of the unit is leaking water when they get water from the dispenser. Pulled the unit out and removed the back cover and found the reservoir tubing with tape on it. Removed the tape and test3d the water dispenser and found where the tubing is cracked.

"Arrived on site and inspected refrigerator and found several interior lights are out. Replaced rear left LED in fresh food section and LED in freezer. After replacement they are all working properly again, job complete"

Arrived on site for The refrigerator doesn't make any ice or water. Upon arrival customer informed me the ice was making and dispensing as designed. Used a cup to press water dispenser pad and could not hear the valve turn on. Checked on off valve at wall. Valve was turned all the way on and no kinks in water line. Removed interior valve cover and found one of the connectors came out of the housing for the water dispenser valve. Resecured wire into housing and connected back to valve. Water now dispensing from water dispenser as designed. No leaks detected. Job completed. ; O-emld tckt

"Arrived on job for complaints of refrigerator not working. Found that there was no power to the fridge

"Arrived on site and set washer into a diagnostic cycle and sent videos to SW, washer will need to be rebuilt. SW ordered parts .; O-emld tckt"

"Arrived on site and replaced part diagnosed by previous technician, upper rack is now working properly, job complete."

Arrived onsite to replace nozzle inside the bellow. Replace nozzle. Unit was already washing. No leaks at this time. Job complete.

Arrived on site to install previous diagnosed part. I gained access to the evaporator cover and replaced it with new. I found taped and zip tied the new thermistor to the evaporator. I reassembled the unit and found it working as designed. Job complete.

Arrived back on site to install previously ordered parts. Removed and replaced the switches. Reassembled and unit tested as designed. Job complete

"Arrived on job to replace previously diagnosed parts. After replacement, tested good. No leaks detected at time of service."

Arrived on site for refrigerator not dispensing water properly and ice freezing together. Upon arrival I found that due to the type of ice bin the unit had I advised the customer to dump the ice out every 1-2 weeks depending on amount of use. I advised the customer that warm air getting into the bin through the dispenser/opening the door would cause residual moisture buildup causing the ice to clump together. The customer instructed me that the water was dribbling out of the water dispenser. Upon further inspect I found the water dispenser would operate properly when I removed the water filter indicating the filter has failed. The customer had a spare filter which I installed to find the unit operating as designed. I flushed about 1 gallon of water through the dispenser with the new filter and no issues were found. Call complete.

Arrived onsite to replace left side range door screw. Replaced screw and tested. Unit is functioning properly. Job complete

Arrived on site for refrigerator door unleveled and missing a cabinet wheel. Inspected unit and work area. Removed toe plate and found front wheel and back right wheel missing parts. Due to insulation of unit with kitchen island in the way. Will need authorization for 2nd tech to make repair. Office schedule appointment for return. ; ordrng 4 WP2179826QTY2 (rivet PUN)s and 1 WPW10304659 (FRONT RIGHT WHEEL) and 1 WPW10475495 (roller-cab)

"Arrived on site and inspected dryer and found Dryer noise level is normal for this model. Added some sound deadening material where dryer vent tube exits rear Bulkhead and this has removed some vibration. Showed video to apartment management and sent them to PR as well. The noise level for the dryer is normal, job complete"

"Arrived on site for customer complaint of unit having broken glass, found broken inner door. Ordering chrome shadow door. ; ordrng 1 W11162064 (Inner door) and 1 Cnote (Office to reschedule)"

Arrived on site for oven that had came on by itself. Customer stated that they was cooking vegetables that evening and failure occurred that night. Has used unit a few times since failure and has not repeated. Inspected unit and work . Performed diagnostics mode and checked fault codes. Found fault code F6-E4 miscommunication between UI and control.Cleared error code. Performed component activation and tested bake element relay. Found UI controlling relay. Spoke with customer on steam and any item that could possibly steam to cover with foil. All tested good at time of service.

Arrived on site for Not cooling again after the last service not long ago. the fridge is definitely wrong and needs to be replaced. Found FC evaporator cover covered in frost. Placed in diagnostics and ran defrost. I could hear the water sizzle confirming the heating element was working. Used steamer to remove the remaining ice as the heater melted away the interior coils. While steaming I called Whirlpool tech line and spoke to Bruce. Bruce advised we ohm out the FC thermistor. Thermistor harness was within range. Bruce advised we replace the UI. I told Bruce while I have the cover off I was going to replace the thermistor. He agreed since I had a new one on me. Removed thermistor and installed new thermistor. Wrapped new thermistor in foil tape and secured with a zip tie. Removed UI and installed new UI. Bruce was confident this would resolve the defrost issue. Explained to customer if they see frost building up or if the fridge isnt cooling to call WP immediately. Upon return we will need to bring the HV board plus the evap motor and harness. Job completed. SR 7731456310 BRUCE

Arrived onsite to install previously diagnosed parts. I installed the sensor and ignitor. I tested the unit and it is working as designed at this time and no gas leaks detected during time of service. Job complete.

Arrived on site to test unit for leak. Found water pressure was 20psi. Advised customer pressure needs to be raised. Low water pressure was causing water to weep and build up in ice maker. Excessive water in ice maker was causing ice maker to break when try to cycle as ice was too much for twist tray to handle and breaking. Advised water pressure needs to be raised and if issue persists with water pressure customer would be responsible for parts and labor. Left ice maker and water supply off. Advised not to turn on till water pressure is corrected. Job complete.

Arrived on site and found customer is experiencing water leaks from front right side of dishwasher. inspected dishwasher and ran it for 25 minutes and didnt see any leaking. Could not duplicate customer experience during service call.

"Arrived on site to diagnose oven time and date reseting intermittently, upon arriving I observed the issue, wrong date and time. I verified with the customer that they are properly connected to the WiFi and that the unit has the most current update. Per service pointer W11437808 the unit will require a new UI console. I am ordering the UI to complete the repair, the office will reschedule when the part arrives. ; ordrng 1 W11428583 (Console)"

Arrived on site for water dispenser not working properly. I inspected the unit and work area. I tested the dispenser with the filter in and found it inning slow. I removed the water filter and found the pressure normal. I spoke to the customer and found out they have a water softener for the home. I advised the customer with a water softener she doesnt need to run a filter in her fridge. Job complete.

Arrived on site to test unit for unit leaking. Test unit and found leak coming from regulator. Replaced regulator test unit and unit test good no leaks present at this time job complete.

Arrived onsite for unit filling with water and then getting to the top and customer had to drain it out. Did look at the unit and noticed the plug was sharing a multiple plug outlet with the dryer. Let customer know that the unit needs a dedicated circuit for the unit to perform properly. Checked the breather tube and all looked good.tested the unit in a quick wash and unit made it through with no issues after just have the washer plugged I only. No leaks at this time. Job complete

"Arrived on site for plate and tray shattering in the microwave. I inspected the unit and work area. I found both shattered. I I found the plate the symbol for microwave safe. I spoke to the customer and he stated he was cooking bacon wrapped in a paper towel. I inspected the unit and found several deep cuts in the interior cabinet. I inspected the wave guide and found damage to the wave guide causing arc marks.

Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint and found cause of problem was a stuck open inEt valve causing water to leak and clog up fill line to ice maker. Will need office to reschedule once availability of parts is known. Ill also need to bring back regulator for repairs. ; ordrng 1 W11519244 (Valve) and 1 8212547RP (Pex line) and 1 W10786952 (Pressure regulator)

"Arrived onsite for low ice production. Upon arrival checked ice bin and was full of ice. Removed bin and unit harvested another batch. Unit is functioning properly. Customer may be using more than ice maker can replenish during the day. Notified customer that unit does take time to produce ice and each harvest cycle is about 8 cubes at a time. Ice bin itself does not have a lot of storage space and could empty rather quickly. Unit is harvesting, and filling properly. Job complete"

"Arrived onsite for washer making noise and shaking more than usual. Put the unit in diagnostics for errors and didn?t find any error codes. Did notice the unit was not leveled correctly, re leveled the unit. Spun the basket by hand and noticed the basket some how felt loose. Checked the hub nut that?ll holds the spin basket down and noticed that the screws managed to loosen up. Re tightened the screws and tub spin better and didn?t move as much. No leaks at this time. Job complete"

"Arrived on site for customer complaint of unit not washing, found failed sump assembly, I replaced sump assembly, unit tested good.

Arrived on site for washer not operating properly. Upon arrival I found an F6E3 error code indicating a communication error between the UI and control board. I also found some components/buttons would not activate 100% of the time. I replaced the UI to find the unit operating properly and no more error codes.

Arrived on site for ice build up on evaporator. Customer defrosted unit,removed evaporator cover replaced fan motor that includes both thermistors,secured defrost thermistor to correct location on suction line behind manufacture weld joint on evaporator. Per service pointer performed updated requirements,secured thermistor with foil tape and a zip,secured cover with 4 screws adjusted drain pan to sit even and changed defrost setting to basic.

Arrived on site for washer Tripping breaker. Upon arrival I entered diagnostics and found an f7e0 error indicating loss of power to or from ACU. Upon further investigation I found polarization of outlet was correct. Also found that when power was stable to ACU wasnt always reading ui to get power to turn on or off. I replaced the ACU and informed customer theyd need an electrician because during tests of outlet I found voltage would randomly drop from 120v to only 11v for a fraction of a second which is was led to initial issue with washer. Once power supply is confirmed by electrician then unit will be fully ready for use. Call complete

"Onsite for fridge having condensation build up near top of FC door. Found air gap between gasket and stainless on FC door. Gasket wouldnt hold it place due to door liner being bowed out (look @ pic to see spacing difference), causing air leak and condensation to form. Pics in SDQP. Ordering new stainless FC door. Office to reschedule.; ordrng 1 LW11202405 (FC door)"

Arrived on site to replace bottom spray arm and valve. Replace both parts test unit and unit test good job complete.

"Arrived on site for microwave sparking from the high voltage area. Upon arrival I disassembled the unit and gained access to the high voltage assembly. I inspected the unit and found the diode visibly burnt to the white wire coming from the transformer to the capacitor. With further testing I found the diode, transformer and capacitor failed indicating the unit would need an entire high voltage rebuild for a reliable repair.

"Arrived on site for dishwasher leaking water. Inspected unit and work area. Performed diagnostics mode and monitored test cycle. Found unit leaking at diverter. Found gasket coming off of dispenser. Repaired dispenser. Will need to replace sump assembly to repair. Removed failed sump and installed new. Performed diagnostics mode and ran test cycle. Monitored operation and observed for possible water leaks. All tested good, no water leaks detected.

"Arrived on site to diagnose dryer motor running but the tub is not spinning, I verified that the motor runs and manually spun the tub myself, It is either going to be the idler pulley or the belt, or both. I quoted the customer for a two man job and for the idler pulley as well as the belt just in case. The quote might change once we gain access to the inside of the cabinet.

"Arrived on site to replace previously diagnosed missing middle burner cap, upon arrival I replaced the burner cap and now the unit is operating properly as designed. Job complete."

Arrived on site to test unit for door not closing. Tried to remove cover and found rusted screws and stripped. Will need new cover and new screws office to reschedule. ; O-emld tckt

"Arrived on job for complaints of some buttons not working. Found that some of the buttons were not working and digits missing clock display. Will need touchpad for repairs; ordrng 1 W11197501 (panl-cntrl)"

"Arrived on site for customer complaint of frost build up on back wall of freezer, found defrost system to be good, found slight frost layer on top of evaporator cover, I removed evaporator cover to inspect evaporator, evaporator looked good, inspected door gasket, door gasket looked good. Unit is working as designed, slight frost layer might be due to unit going into defrost and creating condensation on outside of evaporator cover and then freezing. Checked condenser coil, that looked good.