Arrived on site to inspect leaking dishwasher. Unit was next door. Found the customer pulled the unit out by the door causing the door to come off of the hinges and not allowing it to close properly so I could test it. Needs more work ; O-emld tckt

Arrived on site for ice maker leaking ( stand alone ) . Found drain hose off external cracked . Ordering discharge tube . Dropping off to customer only so plumber can install. Call to set return ; ordrng 1 W11038865 (Discharge hose)

Arrived on site to test unit for broken spring found one spring broken. Test unit and unit test good job complete.

Arrived onsite for washer making abnormal noise. Upon inspection I was not able to recreate the noise in diagnostics. I found service pointer (W11520474 Rev A) regarding a noise coming from the control in normal operation but would not happen during diagnostics cycles. I replaced the main control via svc pointer and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I advised the customer to monitor the unit for noises. Job complete.

Arrived on site to diagnose a washer that is not cycling properly. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to replace previously diagnosed washer dispenser, I gained access to the inner cabinet and removed the dispenser hoses one by one, I replaced the dispenser and observed no leaks, job complete."

"Arrived on site for washer making loud noises in spin mode and will no long go into spin cycle. Inspected unit and work area. Found unit unplugged. Plugged unit in and found drain pump activating. Attempted diagnostics mode and no response. Removed control and installed new. Powered unit up and performed diagnostics mode. Unit was unbalanced at time of test cycle and stop before spin mode. Was going to level unit and test again.

"Arrived on site to install previously diagnosed console. Replaced console, tested unit, unit works good. Customer stated his wife the one who will be connecting unit to WiFi. Job complete."

Arrived on site to install previously diagnosed part. Installed screw. Panel is now secure to door. Job completed.

Arrived on site to install new control and overlay to resolve broken control. Installed new parts and retested. Verified unit is working as designed. Call complete.

Arrived on site to replace drain pump and manifold and board. Replaced all parts test unit and unit not washing. Will order new sump and motor office to reschedule. ; ordrng 1 W11416362 (Sump and motor)

Arrived onsite to replace previously diagnosed parts. Replaced board and thermistor. Tested unit in force defrost and unit completed circuit. Unit is functioning properly. Job complete.

Arrived on site to diagnose a dryer that is not heating. Found cutoff t-stat open preventing power from reaching heating element. Replaced cutoff from personal stock and tested unit. Found all is functioning properly at this time. Cutoff pt# 279816; used 1 279816 ( Cutoff) from stock

Arrived on site to diagnose a range with a damaged door panel. Found stainless skin separating from door glass. Panel will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11249559 (Panel)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the condenser coil, but once I removed the back cover, I found where the refrigerant leaked out from the unit. I found that the lokring on the line just behind the condenser fan had leaked. I removed the lokring and made a sleeve from copper tubing and made a joint for the lines to join. Removed and replaced the UV dye drier and vacuumed the system. Pressures held good. I installed 4.5oz of R134a refrigerant and monitored pressures and my welds. Unit held pressure good and no leaks found on the new welds. No water leaks observed during service, job completed. Condenser coil not needed at this time."

"Arrived on job for complaints of ice not making ice. Found that water pressure too low, not filling up ice tray and causing it to freeze over. Recommend replacing filter housing and water filter. Customer to provide water filter. .; ordrng 1 5304522623 (MANIFOLD )"

"Arrived on job for complaints of dryer making noise. Found loose component and tightened it. Tested unit, no noise."

"Arrived on site for refrigerator making abnormal noises. Customer stated failure sound like freezer fan is hitting something and happens intermittently. Inspected unit and work area. Performed diagnostics mode and tested all moving components. Was not able to get fault to occur. Attempted to let unit run in normal mode and unit went in to defrost mode. Gained access to evaporator and found no ice ball buildup. Removed evaporator fan motor and installed new. Tested operation. All tested good, no water leaks detected. Spoke with customer on user care guide and operation."

"Arrived on site for refrigerator RC top and FC lights not working. Inspected unit and work. Gained access to FC module and jump circuit. Found failed FC module Removed module and installed new. Tested light operation. All tested good, no water leaks detected during service."

"Arrived on site to install previously diagnosed and ordered parts. Due to the failure of the sump/motor assembly and control panel, I removed and replaced both and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun. Tested the door/gasket and unit is operating as designed. I recommended that the customer keep the right door closed for a few hours to allow the gasket to form with the door and chassis. No water leaks observed during service, job completed."

Arrived on site for Noise when it starts every time. Used a cup with water to test microwave for noise. When microwave blower turns on when the start button is pressed you can hear the damper opening and making contact with the metal vent box in the cabinet above the microwave. This is the metal box that vents air out of the microwave to the exterior of the home. Customer was relieved to know there wasnt anything wrong with the microwave itself. No repair needed. Job completed.

Arrived onsite for dryer tripping breaker. Upon inspection I found the power cord at the terminal block had a thermal event and burned some of the wires in half. The terminal block was damaged from this so I replaced the terminal block with the provided kit. The customer provided me with a new power cord that I installed for them. I tested the unit and it is working as designed at this time. Job complete

"Arrived on site to install previously diagnosed dispenser and drain pump to resolve dishwasher not running. Installed new drain pump and dispenser, then retested unit. Verified all is working as designed. Ran through diag cycle.

Arrived onsite for oven not operating correctly. Upon arrival found unit issue was unit door. Glass scratches and handle falling off. Third time to tighten handle. Ordering new handle bracket screws and glass. Office to reschedule upon receiving.; ordrng 1 W11389703 (Bracket) and 2 W11428245 (Screws)s and 1 W11176456 (Glass)

"Arrived on site for customer complaint of broken caster and noise issue, I replaced left side front caster, and added shims to right rear so unit would set level. Unit tested good."

"Arrived on site for water issues. Tested dispenser with filter and bypass installed loud hammering noise diagnosed after not passing through filter head correctly,replaced filter head checked water connections no leaks,tested water dispenser unit working as designed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel failure and the interior bulb being burnt out, I removed and replaced both parts and tested. Unit is operating as designed. Job completed."

Arrived onsite for refrigerator not cooling. Upon arrival found unit starting device give unit 0.43 amps and found starting device damaged and warm to touch. Turning unit compressor off and on. Replaced starting device and tested. Unit is now operating as designed. Job Completed.

Arrived on site to test unit for gas smell. Ran oven and oven heated to 350 no gas smell job complete.

Replaced door checked door seal good.

"Arrived on site and inspected dryer and found incoming power is good but dryer will not start. Spoke with SW and checked outgoing power from control board from light blue wire to neutral and there is no voltage. Relay on control board has failed

"Arrived on job for complaints of dryer not working.found that outside breaker had been tripped. Turned breaker back on and power restored. Tested unit, working properly."

"Arrived on site to inspect cooktop damage. Upon further inspection, I found several scratches on the back left corner, scratches near the front left and right burners and back right corner. I removed and replaced the cooktop and tested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on job for complaints of icemaker not working properly. Found that everything was working properly. Harvested and filled properly. Adjusted cube size. If problem continues recommend replacement of ice bin.

"Arrived on site to diagnose a washer that is not turning on. Found gfci breaker tripped and reset breaker. Tested all parts and components and found no failures to washer at this time. Advised homeowner that appliances are not intended to be on gfci circuits, as there are parts that are intentionally not grounded. When these parts run there is a possibility that gfci circuits will trip."

Arrived on site for Cooktop or Vent Light Not Working - Over-the-Range Microwave. Used truck stock bulb to test housing. Light remains on whether light button is turned on or off. Removed control and installed new control. Tested again and light turns off and on as designed. Customer had purchased their own bulb prior to our arrival. Installed their bulb. Job completed.

"Arrived on site for customer complaint of upper spray arm falling off, found broken spray arm, I replaced spray arm, unit tested good."

"Arrived on site. Pulled unit out found waterline leaking at connection,attempted tighten line still leaking replaced waterline,replaced compressor,evaporator,filter drier and pump,ran diagnostics good frost formation on evaporator plate. Reassembled unit checked water drainage good ran diagnostics all test passed.ealed system parts covered by manufacture ; used 1 8212547RP (Waterline) from stock"

Arrived onsite for refrigerator with broken parts related to the ice maker. Upon inspection I found the FC ice maker was not screwed in and was hanging down into the bin. I secured the ice maker and it filled while onsite. No leaks detected during time of service. Job complete.

"Arrived on site for a dishwasher not draining. Upon arrival the tub was full of water. I pressed the drain button on the unit and it instantly started leaking from the bottom. I stopped the drain and then vacuumed up all of the water. I gained access to the unit and put it into diagnostics mode. I found stored error codes F6E4 for float switch open, F2E1 for stuck key, and F8E2 for drain motor electrical problem. I then ran a test cycle and found the unit did not drain. I checked voltage to the drain pump and found the correct 120VAC. This indicates a faulty drain pump. I replaced the drain pump and then tested the unit again. The drain was now functioning as designed. I gained access to the float switch and ohmd it out. The switch is working as designed. However, I found a leak coming from the float switch assembly. Upon further inspection I found the dispenser physically broken, the sump screen melted, and the right hand upper track assembly broken (the stopper is not staying on and can only be replaced by ordering entire track, you can take the stopper off of the new track to just replace that). Due to this I am ordering the float assembly, upper track, dispenser, and screen to replace. Office to reschedule. ; ordrng 1 W10861000 (Dispenser) and 1 WPW10195036 (Float) and 1 WPW10195038 (Float Nut) and 1 WP8531743 (Float Gasket) and 1 W10873429 (Float Switch Housing) and 1 WPW10463906 (Sump Screen) and 1 W10914507 (Upper Right Track)"

"Arrived on site for customer complaint of UI panel not responding on all buttons, and display missing digits. Found failed auI panel and display missing digits, Ordering UI panel and display. ; ordrng 1 W10696354 (UI panel black) and 1 Cnote (Office to reschedule)"

"Arrived on site to test unit for constant PF displaying on console and oven latch staying locked. Found control is faulty and oven sensor was reading 1925ohms causing latch to stay locked.

"Arrived on site to test unit for constant PF displaying on console and oven latch staying locked. Found control is faulty and oven sensor was reading 1925ohms causing latch to stay locked. Was able to unlock latch.

Arrived on site to test unit for glass trim separating. Will need to order new front glass office to reschedule. ; ordrng 1 W11176456 (Door glass) and 1 W11178521 (Name plate)

Arrived onsite for dishwasher not heating. Upon arrival found unit operating as designed spoke with customer on using rinse aid and settings. Job Completed.

Arrived onsite for microwave no power. Upon arrival found unit had power fuses and thermostat was good. Found unit control to be at fault as relay 4903 was damaged. Ordering control. Office to reschedule upon receiving.; ordrng 1 W10892389 (Control)

"I arrived on site to diagnose refrigerator not making ice and a broken housing to the filter, I gained access to the fridge and took temperatures and found it to be good and within normal operation. I gained access to the ice maker and tested it and verified it goes through a cycle, I could not get water to fill, I checked the fill tube and found it is not frozen, I gained access to the inlet valve and reservoir and found that the reservoir is not frozen and the valve is intermittently operating.

Arrived on site to diagnose a dryer that is not even with washer placement. Due to vent location on wall dryer cannot be pushed further back without damaging vent and causing airflow issues.

"Arrived on site and replaced parts diagnosed by previous technician, freezer was not defrosted and informed customer it will still need to be done to complete repair. Job complete"

Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and no error codes came on. Ran through full diagnostics and completed all cycles. Heating element heated and water sizzled on element when door was opened. Noticed customer did not have any rinse aid inside the dishwasher. Went through the owners manual and read the section where it explains the dishwasher must have rinse aid used along with heated dry to get good drying performance. No leaks detected. Job completed.

Arrived on site to secure loose toe kick. Found unit framing extremely bent on both left and right sides. Unit leaning forward excessively. Cabinet/tub needs replaced.

"Arrived on site to test unit for error code f2e1(shorted key pad). Replaced control, tested unit to 350, unit is operating as designed. Job complete."

Arrived onsite to replace part ordered by previous tech. Replaced part. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site refrigerator not producing ice. Inspected unit and work area. Performed diagnostics mode and cycled ice maker. Found ice maker not flexing to drop ice. Removed failed ice maker and installed new. Tested operation. Found fill tube operation and found calcium buildup. Cleared fill tube and tested fill operation. All tested good, no water leaks detected."

Arrived onsite for the water paddle looking like it?s delaminating. Looked at the water paddle and noticed that it was the sticker peel that was never taken off the paddle. Removed the sticker. No issues at this time. Job complete

Arrived on site to test unit for no ice production. Found door harness was damaged upon further inspection found door harness has broken wires. Needing FC door in stainless to fix issue. Need autho. Office to reschedule.; ordrng 1 LW10651576 (Door)

Arrived onsite for vent hood with light out and hanging grease filter. Upon arrival I confirmed the complaint. I found the filter damaged and hanging down.I replaced the bulb and the unit lit as designed. I am ordering the filter to be shipped direct to customer. ; ordrng 1 W11177751D2C (Filter)

"Arrived on site and inspected washer and did not find any saved error codes, customer is experiencing unbalanced loads and discussed correct loading procedure, and detergent usage to prevent this. Replaced actuator, Washer is operating as intended, job complete"

"Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door and closed the door switch and turned the unit on. I did not see the heating element illuminate in the back left vent area. Using the vent test kit provided for today, I tested the airflow in the unit and it failed (photo). Removed the back panel and tested the element, cutoffs and fuse and found the element was bad. I removed and replaced the element and vacuumed the lint from the back of the unit and tested. Unit is operating as designed. I recommended that the customer have the dryer vent checked/cleaned. No lint observed in the unit at the end of service, job completed."

Arrived on site for washer not spinning cloths out at end of cycle . Ran diagnostics and got suds and off balance load . Ran washe tests all checked normal. Unit drained and spun properly . Did advise customer to run a cleaning agent and to cut back on soaps and not to wash large blankets . No water leaks detected at time of service

Arrived on job for complaints of grinding noise in washer. Found that gear case was leaking oil. ; ordrng 1 W10902814 (washplate) and 1 W11239857 (belt) and 1 W11423758 (GEARCASE )

Arrived on site for loud noise. Ran diagnostics loud noise from compressor and damper assembly ordering a new compressor ; ordrng 1 W10507884 (Compressor) and 1 Wpe10143759 (Drier uv) and 1 W11506635 (Access valve)

"Arrived onsite for washer making grinding noise. Upon arrival put unit in diagnostics and found stored error code for F7E4 basket rearrangement failure, F7E9 locked rotor, F0E3 overload. Inspected underneath unit and found rotor had fallen off. Bolt came loose. Secured bolt and tested. Unit is not functioning correctly. Will need gearcase, rotor, stator and clutch assembly replace. Office to reschedule ; ordrng 1 W11195971 (stator)"

Arrived onsite to replace part ordered by previous tech. Replaced part. Tested the unit and unit did not stay on. Checked voltage at the terminal block and the unit was getting 240v and correct 120v a side. Ordered part. Rescheduled with customer ; ordrng 1 W11536794 (CONTROL)

Onsite to install previously diagnosed parts. Replaced door assy with control. Unit now functioning as designed. Call complete.

"Arrived on site to inspect dishwasher not turning on. Upon further inspection, I attempted to test the unit in diagnostics and it failed. Only 3 buttons worked on the control panel. Test3d the control and it is getting voltage. Removed the control panel ribbon from the main control and cleaned the prongs on the main control and plugged the control panel back in and attempted to place in diagnostics again and it continued to fail. I advised the customer of my findings and that the control panel needed to be replaced

"Arrived onsite for refrigerator not producing ice. Upon arrival put unit in diagnostics and checked for ice maker error codes, found none. Checked harvest cycle and fill cycle, completed both. Check ice fan and is functioning. Ran evaporator fan test and found freezer fan not energizing. Will need to order and replace freezer evaporator motor. Bringing prescreened parts just in case. Office to reschedule ; ordrng 1 W11032800 (motor-evap)"

"Arrived on site for dryer making abnormal noise. Tested operation to verify sound , no abnormal sound while unit was empty. Disassembled unit and found back right guide roller had failed bearing. Found front right guide roller not turning. Will need to replace 2 of the 4 guide rollers.Removed failed rollers and installed new. Assembled unit and tested operation. All tested good.

"Arrived on site for customer complaint of loud noise issues, ran test harvest cycle, found failed drain pump, I replaced pump, unit tested good."

Arrived on site to test unit for unit it sparking. Test unit and found unit sparking from high voltage. Will need new cap mag and diode.

Arrived on site to test unit for light not turning off and not heating. Replaced board and still not working correctly. Will order new console and door latch. Office to reschedule. ; ordrng 1 W11093241 (Console stainless) and 1 W10883049 (Door latch)

"Arrived on site and inspected refrigerator and could not duplicate homeowners concern of shelf drawers and the fresh food section jamming in place. Inspected All roller wheels and blades and everything is in good shape. No repair or adjustment is available,

Arrived on site to diagnose washer that is not properLy cleaning or spinning out clothes. Found no errors present. Ran unit and found the shift actuator disconnected from the cam. Ordering updated shifter to resolve. Office to schedule when part arrives. ; ordrng 1 W10913953 (Actuator)

Arrived onsite for dryer with door not closing all the way or sagging. Upon inspection I found 2 of the hinge screws were stripped and not secure to hood the door. I replaced the screws. The unit is now closing as designed. Job complete.

Arrived on site to install previously diagnosed parts. I installed the new control and counter weight. I then tested the unit in bake and found it working as designed. The customer had also found that on one occasion the burner temporarily stopped working. They stated it almost immediately kicked back on though. I found the burner as designed. Call complete.

"Arrived on site to diagnose range not igniting on any of the burners. Upon arrival customer informed me that they are using a lighter to ignite any of the burners at the moment, I tested each burner and none of them are sparking, I found that the spark module is bad, I am ordering a spark module to complete the repair. The office will reschedule when the part arrives. ; ordrng 1 W11319687 (Spark module)"

"Arrived onsite for unit not drying completely. Tested unit with the vent tester and all showed good. Replaced the fuse in unit just incase. However told the customer that the vent through the wall may need to also be checked if they are having issues with the clothes not drying all the way, the hot air may not be venting properly because of a clog in the wall side and may need a vent cleaning company to fix the issue. Job complete"

"Arrived on site and replaced control panel diagnosed by previous technician, after replacement control panel is operating properly. Job complete"

"Arrived on site and inspected washer and found saved error codes F8E1, F3E1, F5E4, ran a diagnostic cycle and found no incoming water on C01, C02, or C03. Inspected water valves at source and found they are off. Apartment resident said floor was recently replaced by apartment management and they must have forgot to turn it back on. Ran diagnostic cycle again and incoming water is good now. Washer completed diagnostic cycle, job complete"

"Arrived onsite for unit not cooling correctly in the refrigerator, and freezing food at the bottom shelves and not staying cool near the top of the unit. Upon further inspection, found that the fan in the refrigerator was not spinning. Evaporator cover part is still on order. Office to reschedule ; O-emld tckt"

"Arrived on site for no cool. Removed damaged cover,housing,pan and evaporator cleaned oil due to leak,flushed system,replaced evaporator,compressor,cover,housing and drip pan. Vacuumed system down powered unit on found excessive oil still in system replaced drier again and attempted to flush system same issue excessive oil in system

"Arrived on site for a refrigerator with visibly broken parts. Upon arrival the customer stated a bin on the door had some cosmetic damage, and one of the pull out drawers kept falling out. Upon further inspection I found one of the rails on the shelf were not steady. One of the rivets on the shelf connecting the rail was loose and was allowing the rail to dip. This was allowing the bin to fall off and be unusable.

Arrived onsite for refrigerator making noise when running. Upon inspection found debris hitting when condenser fan was running. Removed debris. Tested unit and unit is functioning properly. No noise at this time.

"Arrived on site for broiler not cycling on during bake . Ran temp checks all is checking normal. Preheat is good . Element checked normal . Call tech , confirmed this model broil will strob on to assist bake element , but will not get cherry hot . Sr #7731466535. Job complete"

Onsite to install previou diagnosed parts. Replaced front right roller assy. Unit functioning as designed. Call complete.

"Onsite for washer making noises when filling with water. In diag, no errors. Found cold valve barely opening, not allowing proper fill and causing unit to be noisy when filling.Ordering valve assy. .; ordrng 1 W11127357 (Valve assy)"

Arrived on site for a dryer that?s not heating. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found proper voltage at the terminal block and checked all heating components. Found the element had no continuity. Replaced the element and tested the unit. The unit begin working as designed. Call complete.

"Onsite to install previously diagnosed parts. Replaced control. Adjusted and installed lower door using pins for the hinges Tested unit, bake and broil both turn on both upper and lower units, now functioning as designed. Call complete"

Arrived on site and inspected front load washer leaking. Confirmed the complaint and found the bellow is damaged in the front causing the leaks. Ordering the bellow. Office to schedule return services. Needs more work ; ordrng 1 WP8182119 (BELLOW)

"Onsite for fridge not dispensing water or ice. When dispensing, rear ISO valve only receiving 70v, no voltage from valve to ground. Found diode in harness needs replacing. Ordering harness w/inline diodes. Office to reschedule.; ordrng 1 W11229025 (Rear valve harness)"

"Arrived on site for a dryer that?s tripping the breaker every time the unit is turned on. Inspected unit and work area. Confirmed the customers complaint and check voltage. Found the correct voltage coming from the wall. The customer advised that the unit started messing up when he tied the neutral line to the line one side by accident and that ever since he corrected the wire connectors, the unit still has not been working. Checked continuity through the power cord and found the neutral and ground showed continuity together on both sides. Found the issue with the neutral line wire being screwed down onto the ground screw and connector. Remove the neutral line from the ground and placed it back on the neutral say connector. Plug the unit in and now the unit is working as designed.

Onsite to install previously diagnosed parts. Replaced UI console. Unit now functioning as designed. Call complete.

Arrived on site for washer not turning on. Upon arrival I confirmed unit was receiving stable 120v connection. Tried entering diagnostics but unit failed to entere on multiple attempts. After inspection of ACU I found diagnostics low on ACU was randomly turning on then failing and turning off. Ohmed drain pump and found it within spec at 20 ohms. I replaced ACU and reassembled and tested unit. Found washer could run through all cycles as designed with no further issues or leaks during repairs. Call complete

Arrived onsite for a dryer that is not powering on. Inspected unit and work area. Plugged in the unit and found the unit not powering on. Tested voltage at the terminal block and found proper voltage. Tested voltage to the user interface and found proper voltage but the UI not turning on. Opened the door and closed it and found the UI turn on but the power button and start button not working properly. Ordering UI for repair. Office will need to contact the customer to reschedule service due to an out of stock and PSP item. ; ordrng 1 W11378949 (CONSOLE )

Arrived on site and inspected front load washer leaking. Confirmed the complaint and found the bellow is ripped causing the leaking. Ordering the bellow. Office to schedule return services. ; ordrng 1 W11314648 (BELLOW)