Arrived on site to test unit for no ice production. No restriction in full tube. Ice maker completed diagnostics with no issues. All fans and motors working as designed. Checked resistance from control to ice maker and found ice maker thermistor reading open. Documented findings with Techline and recommend icemaker and control replacement. Office to reschedule. SR#7735506224; ordrng 1 W11224256 (Control)

Arrived on site to replace tub. Replaced tub and found damaged right hinge and broken stopper. Will order new hinge and stopper tub has been replaced. Office to reschedule ; ordrng 1 W11613572 (Right hinge) and 2 WPW10082861 (Stopper)s

"Arrived onsite for absolute no cool and determined the refrigerator had complete cooling loss due to a leak. Advised sealed system components were still under manufacturers warranty. Replaced fresh food evap and compressor. Installed dye drier and access valve. Pulled vacuum on unit and charged with 6 oz of r134a. Unit is now running and cooling at time of service, advised customer on establishing proper cooling before resuming normal use.

"KBFC42FTS03 Arrived to inspect water found on floor. The customer advised me there were at least two instances of a puddle formed across the front of the unit below the FC door. I could see evidence of the issue and inspected further. Unit will require the FC gasket 2309216 to ensure repair integrity. Other adjustments will be required, returning tech to contact tech GC for details. No leaks of the water supply observed during service. ; O-emld tckt"

"Arrived on site. Removed evaporator cover found ice build up on upper section of evaporator no frost on lower section,defrosted ice let unit run no frost formation on lower section diagnosed a sealed system issue. Job will need a new compressor,evaporator,heat exchanger,filter drier and access stub. Need autho approval ; ordrng 1 5303918358 (Drier) and 1 5304494536 (Compressor) and 1 297217900 (Heat exchanger) and 1 297414901 (Evaporator) and 1 Tj90sf8404 (Access valve) and 1 297001704 (Insulation) and 1 2xsealedsystem

"Arrived on site for dishwasher making a lot of noise during wash cycle and dispenser door stuck open . Found spring in door had popped out of bracket ,reinstalled spring . Dispenser door is now operational. Unit is draining properly. Wash motor is very loud and sprayer arms are very clogged with debris . Ordering sump and motor and spray arms . ordrng 1 WPW10498900 (Spray arm upper) and 1 WPW10605057 (Sump and motor) and 1 WPW10491331 (Spray arm)"

Arrived onsite for a refrigerator that is still making chime noises and displaying power outage on the eyebrow UI. I inspected the unit then disconnected power. I found that after the compressor started up the condenser fan tried to start but stopped. I spun the fan blade and it started running. I powered the unit off again then powered back up and checked voltage to the fan. I had 12VDC and the fan started then stopped again. I spun the blade and it started running again. ordrng 1 W11024494 (Condenser fan)

"Arrived on site for cooling issues in both sections. Found evap cover frosted over. Found evap drain pan covered in ice . Checked heater and ohm out correctly. Unit is not going thru a complete defrost . Recommended replacing heater and adding element prob kit . ordrng 1 W11446726 (Ui)"

Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.

Arrived on site to diagnose refrigerator with multiple dim lights. Checked each module and found the upper front module in the RC under the icemaker had failed again. Replaced module under parts warranty. Once replaced all modules working as designed. Repair completed.

Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.

Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.

Arrived on site. Replaced heater assembly that includes harness powered unit on fan powered on.

Arrived onsite for leak from filter housing removed and verified seals on filter. Re inserted filter and tested. Unit is now operating leak free. Advised customer on findings. All checks good.

Arrived onsite for broken track and bucket and replaced bucket and rh track. Unit is now operating as designed. All checks good.

"Arrived on site. Found defective fresh food door gaskets,replaced defective gaskets,remolded door seals checked door seals and operation good."

Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

Arrived on site to install previously ordered parts. Installed suspension W11400156 and tub ring W11590590. Test unit and is operating as designed. No leaks present at this time. Job complete

"WA52A5500AW Arrived to inspect washer starting again after completing. I found the issue was the unit was stall out in the latter stages of the cycle and then add more time, apparently, restarting the cycle. The unit was leaning back far enough the tub was resting against the back inner wall of the cabinet and likely tripping the off balance, which the customer verified was happening. I corrected the setup and centered the basket within the chassis and tested. The unit operated as designed and the customer will contact if there are further issues. No leaks observed during service."

"Arrived on site. Found mullion not entering catch,adjusted mullion tested door operation good mullion entering catch correctly. Found loud noise while damper opening replaced defective damper control."

Arrived on site to test unit for stuck filter and cosmetic damage. Replaced filter and took pics of cosmetic damage. Advised customer to contact JennAir since unit is past 30day cosmetics. Customer stated he reported damage to contractor and vendor day of installation. No leaks detected. Job complete.

"Arrived on site for refrigerator not dispensing ice correctly. Upon arrival confirmed issue and found dispenser would occasionally get stuck/caught with ice inside of bucket. Found ice was forming together because of air leak through ice door. Replaced ice door, adjusted temps to factory settings and instructed customer to readjust certain items in fc to allow for better airflow to icemaker and rest of fc. Found unit working as designed with no leaks. Call complete"

"Arrived on site for refrigerator not sealing properly around top of fc door. Upon arrival confirmed moister build up on top middle area of fc gasket but no moister on sites, divider bars(horizontal and vertical both clear) found door gasket fully sealing but found door rails hanging. Replaced rail brackets then also check mullion heater in test 34&35. Tests passed. Unit working as designed. Call complete"

Arrived onsite for a refrigerator that was making a noise and is now completely dead and nothing works. I found the refrigerator off when I arrived and the customer had all the doors open. I found the circuit breaker tripped. I reset the breaker and the compressor and fans all turned on with the unit cooling and irking as designed. I checked the bimetal and found it open. I found about a 1/4 of water in the condenser pan. I accessed the evaporator and tested the defrost circuit finding it good. I put it in a forced defrost and had voltage to the bimetal. The customer had a video of the noise and it doesnt sound like a fan hitting ice but I am not ruling that out because of the video. I made sure the unit was level and could not duplicate the noise. I asked the customer if the noise comes back to open the FC door and see if it gets louder. I set the defrost to the basic 8 hour setting. At this time the unit is working as designed. Call complete.

Arrived onsite for dish not drying. On inspection the customer was showing me that the plastic still had water on them. I tested the heating element in it was drawing 7.5 amps. I informed the customer that plastic will always have water on them. Explain to preheat the water before you turn on the dishwasher and at the end to open the dishwasher up to let the steam out so it will not collapse on to the dish. The unit is operating as designed and no water leaks detected during service

Arrived onsite for dryer shaking bad. On inspection I put the unit in diagnostics mode and ran the unit it passed. I load a small load into the unit and did quick wash. When it got to the spin cycle and was ramping up the tub leaned hard to the right back and the machine lifted up on the left back. I killing the power and installed new suspension. We tested and the unit is operating as designed and no water leaks detected during service.

Arrived onsite for doors not closing properly. Upon arrival inspected unit. Found unit un level causing left door to be lower and not make proper contact with the mullion and door catch. Adjusted unit. Door is now leveled and closing properly. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the gas valve failure, I removed and replaced the the valve and tested and unit is operating as designed. Tested the gas line connection with my liquid gas leak detector and no gas leaks detected during service. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good at -30/0. I installed 5.25oz of R134a refrigerant and allowed the unit to equalize. Once equalized, I plugged the unit in and monitored pressures. Pressures are holding good at 0/130 (photos) and is beginning to cool. I recommended the customer allow the unit to cool for at least 24 hours before placing food items back inside. No water leaks observed during service, job completed."

"Arrived on site for microwave not heating and stopping mid cycle . Found unit will run for 3 seconds and making loud noise then end cycle . Vent fan lights , filter board,fuse , turntable motor checked normal. Found one of the micro switches on interlock failed . Replaced interlocks and adjusted door frame. Unit is not shutting off but not heating . Replaced mag,cap and diode. Still not heating . Replaced control. Unit is now heating to WP specs . Job complete ."

"Arrived on site for no ice. At time of visit some ice in bin only covering bottom of bin,ran diagnostics icemaker thermistors passed,fresh food and freezer thermistors passed,ran ice box fan passed,ran harvest test passed,ran fill test passed. Adjusted settings on ui let customer know about fast ice operation"

"Arrived onsite for a refrigerator that stopped making ice. The customer stated it started doing the same thing before the compressor was replaced. I found the FC temp staying between 19-23 degrees but the RC was cooling properly. I accessed the compressor compartment and looked for dye checking all the joints, lokrings, and drain pan finding no dye anywhere. I tested pressures and found them correct for the temperatures. I found frost building back to the compressor when the FC started cooling. I removed the drawers and lower pan to inspect the evaporator finding a block of ice built up on the compartment thermistor cover. I removed the ice and accessed the evaporator finding a solid block of ice in the upper right corner behind the thermistor. I removed the ice and found the defrost thermistor loose. I secured the thermistor with zip ties. I found the suction line almost bent flat where it came out of the liner. I opened the line up. I tested the unit and had good refrigerant flow and no restriction. I found all the air dam tape in place on the evaporator and the foam air dam pieces in place on the fan. The unit is working as designed. I told the customer to monitor the ice maker and call us if they do not have ice in the morning. Call complete."

"Arrived to unit 3606, inspected unit and work area. Customers complaint was unit stoping in the middle of the cycle. Entered diagnostic and retrieved error code F8E1. CALLED techline and spoke to Chris SR#7736323069 and recommended to replace the control due to the water level sensor not reading correctly. I replaced control and calibrated unit. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to install icemaker, installed all parts and tested unit is functioning as designed. No leaks where observed during service. Job completed."

Arrived on site to test unit for unit leaking. Customer said it hadnt leaked at all. Found customer had high pan on there. No leaks present job complete.

"JUIFX15HX00 Arrived to inspect ice production issues. I found the inlet valve would only allow a slight trickle of water enter the reservoir. During further inspection, I found the air intake at the condenser severely plugged. I removed the debris and replaced the valve and tested. The unit resumed normal operations and there were no leaks observed during service."

Arrived on site found multiple areas in fresh food section with scratches and paint chipping away called tech support sent pictures tech support sending pictures to product review team. Per tech support customer to contact Jenn air customer service.Sr#7736321204

"Arrived on site and inspected range and found display is not working properly and all knobs are melted or broken. Replaced control board and knobs and range is now working properly, job complete"

"Arrived on site and inspected ovens and found top oven is not displaying anything on the control panel when a bake cycle is attempted. Customer also says that it trips the breaker outside. Lower oven works properly and does not trip the breaker. Uninstalled ovens and replaced both control boards. After replacement top oven is displaying properly and both ovens will run a big cycle and did not trip the control board. Requested that customer monitor them for correct operation, job complete"

Arrived on site and found dishwasher is leaking from left hand side of door gasket. Took multiple pictures and replaced door gasket. Ran a normal cycle and didnt observe any leaking after gasket replacement. Also found a lot of soap buildup on washer racks etc. recommended to homeowner that less detergent be used. Job complete

Arrived on site to test unit for over producing ice. Found no matter what I did bin thermistor was reading open. Replaced bin thermistor and advised to monitor. No leaks detected. Job complete .

"Arrived on site for cycle not advancing, upon arrival ran diagnostics and got error code F2-E1 stuck key. Ran manual components test and during agitation and spin test the control would power off. Need to replace control. Replaced control W11603810. Test unit and unit now operates correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to install previously ordered parts. Replaced outer glass W1160022 and nameplate W10839793. Job complete

Arrived on site for unit leaking. Upon arrival. Supply water valve is off. Turned water on and water immediately began leaking from valve. Found hose not tightened to valve correctly. Secured the connection and no longer leaking. Ran a normal cycle for several minutes and there are no leaks present. Unit is operating a designed. Job complete

Arrived on site for not making ice. Upon arrival test unit and ice maker is operating correctly just not receiving water. Test valve and is good. Found ice maker water container was blocked causing line to freeze. Cleared container and ice. Test unit and ice maker harvested correctly. Job complete

Arrived on site and replaced previously diagnosed FC door switch. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for rack falling down, tested unit found wheel has slipped out from the rail, reset to wheel in slide, showed customer how to do it if it happens again, unit is now functioning as designed, job complete"

Arrived onsite for not washing and found unit with failed filter trap hooks causing friction on the lower spin arm. Used the sump and motor to repair the friction and washing issue. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to test unit for light not coming on and unit stuck in sensor mode, tested unit found unit unplugged, plugged unit in and the drain pump started, reset control, water pressure is at 94 psi which is in range per installation instructions, tested and found water valve getting ceased, replaced valve and ran multiple tests cycles, water valve is now opening properly, loud vibration noise is gone, since per install manual water pressure should be 20-100 psi and it is currently reading 94psi, advised customer to turn water pressure down to 75-80psi as precautionary, unit is running as designed, no leaks detected job complete"

Arrived onsite and replaced drain tube per previous diagnosis. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site to test unit for no ice production, tested unit found ice box fan not running and ice maker is not going into harvest through int a E5 error code, replaced fan and ice maker, and tested, IM completed cycle and filled with water fan is now blowing cold air , advised customer to monitor and production should start in 24-48 hours, job completed"

Arrived onsite for leaking and replaced tub and sump and motor other worn parts due to heater defect per prior diagnosis. Reinstalled unit and tested. Unit is now operating leak free advised customer on repair. All checks good.

Arrived onsite for oven door with streaks after self clean. On inspection there was a black substance baked on to the glass. Took door off and clean the burnt substance off the door. Reassembled the door and reinstalled. Operating as designed.

Arrived onsite for a refrigerator that is not sealing properly. Upon arrival I adjusted the doors and leveled the chassis and found the unit is sealing properly job complete

Arrived on site to diagnose dryer tripping breaker. I examined incoming wiring and found the neutral was wired to the ground causing the failure. Unit is a 4 wire connection with a ground separate from the neutral. Corrected neutral wire connection and tested. Verified proper operation and heat. Repair completed.

Arrived on site for previously diagnosed parts. Installed the rc evap cover with the thermistor and wire harness. Informed customer to wait 24 hours before loading any items into the unit. No water leaks detected during service.

"Arrived on site and replaced previously diagnosed sump assembly, float switch, control and fill valve. Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for water leaking on bottom of RC and dripping into FC and on floor. Found drip pan was bowed preventing water from draining into drain properly. Adjusted drain pan, unit now working as designed. Tested filter head and valves and found no signs of leaking. Tested drip pan and water now flowing as designed. No leaks detected. Job complete."

Arrived on site to test unit for unit not working. Found unit not getting water found water turned off. Turned water on test unit and unit test good job complete

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the unit stopped making ice four days ago. I took temperature of the freezer and refrigerator sections and found the freezer at 1?F and the refrigerator at 38?F. Found no evidence of a defrost issue inside of the unit and found a good frost pattern. Check the ice container and found it completely full of ice. The customer advised that he had not checked after his initial check four or five days ago. Did advise the customer to keep an eye on the unit and call back if any other issues persist. Call complete.

Arrived on site to test unit for gas smell. Customer said Plummer had been out and found loose gas line. No gas leak detected Job complete.

KUIX535HPS01 Arrived to inspect no power. I could not recreate the issue and the customer advised that it had lasted for approximately 48 hours and then resumed normal operations. I rerouted the drain line and tested after reinstallation. No leaks observed during service.

Arrived onsite for a dryer that is showing F2e2. I replace the console and control. And tested the unit and found the unit operating as designed.

Ive done so for a washing machine that is not accepting selections. Inspected unit and work area. The customer advised that the office told him to power cycle the unit and since then it has been working but wanted to have it checked anyway. I ran multiple diagnostic checks and found the unit working as designed. Call complete.

"Arrived on site for a wash machine that is banging around during spin. Inspected unit and work area. Customer advised that when she runs sheets or rugs, the unit does not seem to run properly and goes off balance. Tested the suspension on the unit and found the suspension was good. Ran the unit through diagnostics and found no stored error codes. Ran the unit to an auto test and the unit ran as designed. ran the unit through a drain in span with a couple rugs that the customer had inside the washer. Found the unit working an operating as designed. Advise the customer against heavier loads or extremely late loads due to wait balance issues inside of the basket. I called whirlpool Tech line ad spoke to Steve SR# 7736323074. He advised that based on all my checks, the unit is working as designed and that this was a loading issue. He advised to have the customer contact customer service or loading instructions. The unit is working as designed. Call complete."

Arrived onsite for fridge door adjustment. Upon arrival inspected unit. Found RC door was opening and tapping pantry door. Notified customer about door opening angle and that the pantry being in close proximity was causing the issue. The door and door cam are functioning as designed. Showed customer that by pulling the unit out about 1 inch allows for clearance. Customer understood. Job complete

"Arrived on site to diagnose refrigerator that wasn't making ice. Customer said ice wasn't filling. Checked fill elbow and found it ruptured, also causing an air leak are ice buildup in the fill tube. Replaced fill tube, melted down ice in cup and tested. Verified proper function with no leaks. Repair completed."

"Arrived on site. Replaced defective ice box fan ran diagnostics fan powered on,ran harvest test on icemaker passed,ran fill test passed good air flow entering icemaker compartmen

Arrived on site and replaced damaged cooktop. Foil taped vent and verified no air leaks. Unit working as designed. Job complete.

Arrived on site for w dryer not heat8ng correctly. Upon arrival confirmed issue. Found heat8ng hardware as well as power supply all working correctly but found airflow restriction between dryer and venting of home. Was able to instruct customer on best vent cleaning methods to insure airflow wouldnt cause further failure. Found coils not grounded or warped. Unit working as designed. Call complete

Arrived on site for refrigerator not allowing fc or upper rc leds to function correctly. Upon arrival confirmed issue. Found proper voltage coming from control and fc led was still intact and functioning. Found upper back left leg in rc had failed. I made repairs. Found all leds working as designed. Call complete

Arrived on site for refrigerator not allowing led functions and dispenser ice door opening at random. Upon arrival confirmed complaint and test ui and dispenser hardware. Found no visual or part failures during tests. Found intermittent power loss from hv control. Replaced control the reprogrammed unit. Found ui responsive and lights no longer flashing. Informed customer if issue does reoccur it would be recommended to replace ui membrane/ui control asm kit and put in sd quick pic if issue reoccurs. Uni5 working as designed. Call complete

"Arrived onsite to install previously diagnosed part. Upon arrival I installed the new console and tested the unit and found that the unit is now operating as designed job complete

Arrived onsite to perform ice machine cleaning. Notified customer that this unit does not have a built in filter. Removed all remaining ice and cleaned. Performed ice maker cleaning.

"Arrived onsite for unit making noise. Upon arrival inspected unit. Ran diagnostics and found stored error codes 10/2 inlet error, 8/2 vent motor error cleared codes and tested. Found that noise was only present during the wash cycle when the wash motor was energizing. Possible debris in motor. Unit is completing wash cycle properly, just noisy. Customer decided since unit is still functioning, he is holding off on motor replacement for now. Only collected service visit. Job complete.

"Arrived on site to inspect dishwasher with not power. Upon further inspection, I attempted to test the unit and the control panel failed to respond. I tested the outlet and found no power to it. Checked the breaker and it had not tripped. Cycled power and retested the outlet and still no power. I checked the disposal outlet and found no power as well. Customer turned the disposal on and next to the switch, on a far wall to the left of t(e unit, was another switch in the off position. I asked the customer to turn the switch on and at that time, the unit powered on. I advised the customer that that switch is wired into the circuit for the dishwasher. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed.

"Arrived on site for built in refrigerator, inspected unit and work area. Installed parts ordered by previous tech. Pulled unit out on my floor protector to shut the water off. I then gained access to replace the water valve and filter housing.unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for dryer tumbling but not heating . Checked voltage at terminal block and found outlet is dropping a leg of power ,did breaker reset . No changes in voltage . Recommended to customer to check outlet and breaker . No lint build up at time of service . Job complete ."

Arrived on site for fridge not cooling . Found FZ evap covered in ice and bowing out . Steamed cover off . Found thermistor wire broken in cabinet. Call whirlpool tech line .

Arrived on site for washer not spinning out the clothes all the way. I tested unit in diagnostics and found no error codes stored. I then ran test spin and completed the test just fine. I explained to customer its possible it will need a new control and drain pump. I submitted for just the replacement of the control. No leaks observed during service.

Arrived on site to test unit for unit flashing lights. Customer showed me the problem and he was hitting the start button but mot closing the door with it 3 seconds so unit would beep and flash lights. Showed customer to close the door with in 3 seconds after hiring start unit working as designed. Job complete.

Arrived on site and found on location and is using a sniffer. Gas leak is coming from regulator. Used bubble solution on all connections to regulator but did not see any evidence of a leak. Replaced regulator and used bubble solution again and still Didnt find any evidence. Insured range is working properly by starting a big cycle and turning on all burners. Job complete

Arrived onsite and found unit operating with off balance symptoms and week suspension.Completed repair and tested. All checks good. Advised customer on repair.

"Arrived on site for a microwave that has no power. Inspected unit and work area. Customer advised that the issue was not with the unit not powering on but with the unit intermittently not heating. Ran testing on the microwave and the microwave. Work the first four times. on the fifth try, found the unit running, but not heating. I pressed up on the right hand side of the microwave door and found the unit immediately start buzzing and heating as designed. Removed the unit from the wall and accessed the door switches. Moved up the door switch assembly towards the door, lever and tested the unit several times. Found the unit working and operating as designed. Call complete."

"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, the customer advised the front right burner wont ignite. I tested all burners and found the front right not functioning. I found the ignitor arcing downward. Removed the burner cap and inspected the ignitor and found a small metal lint piece that looked as if it were from a Brillo pad or some sort of wire type cleaning pad on the ignitor. I removed the debris and retested and the unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator needing the coils cleaned. Upon further inspection, the customer pointed out that there is cold air coming from the front of the unit from in between the RC doors. I opened the RC doors and found the mullion not making contact with the pivot block and the mullion was staying in the open door position even when the door was closed. I found the RC doors not level and the unit rocking back and forth from the back right corner to the front left corner. I pulled the unit out to inspect the coils and compressor and found the coils werent bad and the customer requested that I clean them. Using my shop vac, I cleaned the coils and other debris from the unit (photos). Placed the unit back in its space and leveled the unit. Tested the door opening/closing and the unit is operating as designed. No water leaks observed during service, job completed."

"JMC2430IL03 Arrived to inspect potato cooking and convection heating. The customer presented two potatoes for testing, they had been refrigerated and were at 36?F. The unit started the cook for the two average sized baked potatoes and 8:54 was the initial cooking time. The unit completed and the smaller of the two was 206? and the larger was 195? internal and cooked approximately 20%. I then attempted a single, 46? degree large sized potato, obtained from a local store and it heated to 196? after 5:33 program time. I advised the customer to attempt potato cooking with room temperature potatos and see if the results are acceptable. Additionally, I advised trying different doneness settings. Convection bake at 375, with a starting temperature of 145? and after 25 minutes the unit reached 325 and then cooled to 140? and I ceased the test and contact tech assist. Spoke with Ed and got cut off. Called back and reached Austin. SR# 7736323910. Through various testing measures, we found the L2 line showing ground. Only one circuit breaker is installed and I verified it cuts power to L1. I advised the customer that there is an electrical supply issue and to ensure both L1 and L2 are supplied to the unit, with N as well. I left the breaker off due to unknown wiring issues. Customer will contact us if there are further issues."

Arrived onsite for previously diagnosed parts. Installed the control board and reassembled the unit. Tested unit and it is operating as designed and no water leaks detected.

"Arrived on site to inspect washer not starting a cycle without having to be unplugged and plugged back in. Upon further inspection, the customer advised that the unit will so,e times start and wash a load of clothes, but they will have to unplug the unit and then plug it in to get the unit to finish a cycle. I placed the unit in diagnostics showing no error codes and tested the unit. The unit operated as designed in diagnostics. I ran a speed wash and the unit operated as designed. The customer advised that they will attempt to set the washer on certain settings and it wont respond (turn on). I checked the control harness and all connections were good. Tested voltage at the wall and its showing 122V. Based off the description the customer gave of the issues theyve been experiencing, I advised the customer that there is an issue with the main control or control panel.

"Arrived on site for dryer not heating. Unit is not heating but would tumble . Ran diagnostics and found control failed .

Arrived on site and found belt is also broken he will need to be ordered; ordrng 1 661570V (Belt) and 1 279782 (Switch)

"Arrived on site for lower drawer, double drawer refrigerator, issue. Lower drawer is sticking to the cabinet. When pulled the gasket is pulled from position. Adhesive seems to be making the door stick to the liner frame. Customer has tried cleaning the surface. Recommend ordering gasket and bringing adhesive remover such as goo gone. Ordering gasket for return. Office to reschedule. ; ordrng 1 W11568947 (Lower door gasket) and 2 W11360665 (Top/bottom gasket)s and 2 W11579578 (Short door gasket)s and 1 Adhesiveremover (Adhesive remover)"

Arrived onsite for unit right rear burner not igniting. Unit was sparking but not igniting. Replaced burner head but did not change. Unit appears to be grounding incorrectly. Ordering Right rear orifice holder. Office to reschedule ; ordrng 1 W11319747 (Right rear orifice holder)

Arrived onsite for a cooktop that made a pop while the tenant was cooking and now it wont power on. I found no DC voltage out of the module to the UI. I replaced the module again and programmed it to 23. I tested the unit and found it working as designed. I found a thermal crack in the cooktop and it will need to be replaced. Parts is still under manufacture warranty. Ordering WPW10396824 cooktop. Office to RS.; ordrng 1 WPW10396824 (Cooktop)

Arrived onsite for a dishwasher with an unresponsive console and the machine is not starting. I found out that the unit does work but the normal cycle selection on the console will not respond. The console will need to be replaced. Ordering W11622500 console. Office to RS.; ordrng 1 W11622500 (Console)

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not cooling round that the unit had frost build up on the evaporator cover indicating that the defrost is not working. Im ordering the defrost heater and returning with the control to replace both. I advice the customer that some parts are not available at the moment and can take longer than usual to get them. I advised customer to defrost the refrigerator and plug it back in after defrosting to get them by in the meantime. Customer will have to defrost the refrigerator for 24hrs before our return date. No leaks where observed during service. ; ordrng 1 W11650660 (Heater)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was error code F7E5. Entered diagnostic and verified the error code F7E5. I then ran a diagnostic cycle and unit got to step 17-18 and it would not do anything . Tilted unit backwards and found water leaking from gearcase shaft. Unit is going to need a new gear case slider, clutch, Washplate, lower harness and will return with pre-diagnosed parts. Reschedule for 05/11/23. ORDER AUTHORIZATION ; ordrng 1 W10734521 (Slider) and 1 W11409746 (Lower harness) and 1 Washplateremovaltool (Washplate removal tool) and 1 OrderAutho (Order Autho)"

"Arrived on site for refrigerator not making ice properly. Upon arrival confirmed complaint and found ice formation showing over filling. Found ice maker is getting stuck mid harvest, and not shutting water off when needed. Also found air leak through ice door seperator causing ice formation under bucket. Rescheduled customer to complete repairs with new W11189145 ice door separator, and w11557001 ice maker.; ordrng 1 W11189145 (Ice door separator)"

Arrived onsite for a washer that is leaking after the bellow was replaced. I ran diagnostics and found it leaking when filling with water. I found the hose attaching to the nozzle at the bellow not all the way on. I corrected the hose and tested again. There were no other water leaks present. I found the spring on the front bellow clamp broken and the clamp needs to be replaced. Ordering the clamp.; ordrng 1 W11266654 (Clamp)

Arrived onsite for a cooktop with abnormal colored flames. I tested the cooktop and found the flames normal height and burning baby blue in color. The cooktop is working as designed. The customer showed me a video and the flames were all orange in color. I asked the customer if they use a humidifier and they confirmed they do at times. I explained that this would cause the color flames they were seeing. I explained that when it does it again to open the back door for a few minutes and it will go away. The customer stated the right grate will slide to the right of the cooktop and will not stay in place when moving pots or pans on the grate. I found the grate warped and not staying in place. The grate will need to be replaced. Ordering W11204009 grate kit. ordrng 1 W11204009 (Grate kit)