"Arrived to correct door issue. I found the chassis incorrectly set and I squared and leveled. The doors were tilted and after correcting, it became evident that the left RC door was warped into the chassis at the lower right corner and will require replacement. Both FC slides were rough and will require replacement. Office to contact the cx to arrange return service. No leaks observed during service.; ordrng 1 W11518699 (RC Door, LH) and 1 W10625069 (Bracket, LH) and 1 W10625070 (Bracket, RH)"

Arrived to inspect error. The CX did not use the cleaning cycle and the error popped up immediately after initial power-up to use it. The F0E7 was not stored within error code memory and I suspect it is an internal error within the control system. No leaks observed during service. ; ordrng 1 W11557935 (Main control) and 1 W11478519 (UI Assy)

"Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found door gasket manufactured in door liner. If just gasket is installed liner will crack and cause air leaks in unit. Door and badge will need to be replaced to complete repairs. Office to have autho provided and set return appointment. Customer is aware of extended wait for door. ; ordrng 1 W11436604 (Rt rc door) and 1 W11223753 (Badge), states that autho needed"

Arrived on site to diagnose a refrigerator that is not producing ice. Found assembly that was installed incorrect for this model and according to IPL part# should end in 504 not 503. Reordering assembly and return date set for 5/31.; ordrng 1 ACZ74170504 (Assembly)

"Arrived onsite for customer complaint of unit eating clothes and making a noise. Found failed gearcase, suspension, and control. Ordering parts ; ordrng 1 W11454741 (Gearcase)"

Arrived onsite for No or Partial Display . Upon arrival found display is completely out. Checked voltage at block and getting correct polarity. Checked control and getting correct voltage. Replaced control and display is still out. Called techline for assistance. Tech had me check voltage at P1 and got zero voltage. Tech recommended replacement of harness. Tech gave SR#7733731197. Ordering harness fuse and another control just in case. Office to reschedule ; ordrng 1 W11501975 (Harness) and 1 W11567348 (Control) and 1 WP3196548 (Fuse)

"Arrived on site to test unit for frozen ice maker, tested unit found warn air penetration into ice box causing ice/ frost to accumulate on ice maker, deli UI is not switching between settings, and RC evaporator cover is exhibiting signs of warm are penetration into RC evap causing ice buildup around cover, will need ice maker service kit, deli UI RC evaporator cover, to complete cover, office to reschedule ; O-emld tckt"

Arrived on site for dishwasher leaking water from door. Upon arrival confirmed issue but found no errors in diagnostics. After running unit for 15 minutes I confirmed the lower door seal was failing and not sealing to tub causing water to leak from both sides. Found no leaks under unit. Customer wants to contact whirlpool for further assistance. Call complete ; ordrng 1 W10667473 (Lower door seal)

"Arrived onsite for customer complaint of unit not dispensing ice, found failed ice bin, ordering ice bin. ; ordrng 1 WPW10395656 (Ice bin) and 2 EDR3RXD1 (Filter)s"

Arrived on site for arrange that is not heating properly in the oven is making a popping noise on the right infinite switch. Inspected unit and work area. Tested the unit and could not replicate the issue. The customer advised of this issue has been going on for the last couple years and that its never been resolved. Check the oven and found the temperature cycling high. Found the calibration on the unit had been set for 10? north of September. Adjusted the temperature back and found the temperature cycling properly. Tested the right front burner and could not replicate the same issue. Spoke to MS and was advised just to go ahead and replace the Internet switch. Did not have that right front Internet switch on hand do to it being out of stock. The office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 WP3149400 (Infinite switch)

"Arrived onsite for CAN PRESS START IT SENSES THE CLOTHING--BUT DOESNT PROCEED FORWARD. Upon arrival ran diagnostics and got F5-E1 lid switch , F5-E4 lid not opened between cycles, F7-E4 basket rearrangement failure. Ran auto test and did not here actuator energize. replaced actuator and now energizes, but now motor just hums. Ohmed motor and motor is good. Checked capacitance of capacitor and was not getting a reading. Need to replace capacitor. Ordering capacitor. Also ordering motor , door latch, and control just in case. Returning with previous parts as well. Office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W11556725 (Control) and 1 W11394572 (Latch)"

Arrived on site for complaints of water leaking. Pulled unit out and started a cycle. Found water leaking on back left side. Tub is warped and not making a good seal on the sump. Will need new tub and sump and motor assembly. Called techline to document SR#7733725672. Office to reschedule.; ordrng 1 W11409866 (Tub) and 1 W11416363 (Sump and motor) and 1 Autho (Autho)

"Arrived on site for complaints of no ice and no cool. Found FC temperature at 4 degrees, and RC at room temp. Found ice and frost build up on back wall. Partially removed evaporator cover and found evaporator completely iced over. Will need customer to perform natural defrost for at least 2 days prior to our next appointment. Advised customer to lay towels down and leave doors open. Spoke with maintenance as well, and they are going to try and move it to a vacant apartment. Ordering parts, and will need to diagnose further once defrosted. Also inspected icemaker. Cycled it and found it not getting water, and getting stuck during harvest. Office to reschedule.; ordrng 1 WPW10279909 (Valve) and 1 WP2315539 (Fan motor) and 1 W11616409 (Harness) and 1 W11476624 (Harness)"

Arrived onsite and found icemaker water line snapped. Ordering new fill tube to repair. All else checks good. Unit is now operating as designed. Office to reschedule. ; ordrng 1 W10823511 (Water tube)

"Arrived to inspect door issue. I found the door outer glass had separated and required replacement. I was able to make a temporary repair and the CX is aware to be cautious. Operational test good. Office to contact CX to arrange return service when W11600222 arrives. CX requested file number registered for issue, SR# 7733725252.; O-emld tckt"

"Arrived on site for dishwasher not dispensing rinse aid. Inspected unit and work area. Found service pointer W11540964 and will need to replace heating element. Advised customer not to use due to potential of a possible leak hazard. Performed diagnostics mode and checked error codes and found none. Will need to replace heater, control and adjust rinse aid settings. Schedule return for Monday the 30th. ; ordrng 1 W11537778 (Heating element) and 1 W11462459 (Control)"

Gate code 1552. Arrived onsite for dishwasher heating element broken and unit leaking. Upon arrival inspected unit. Found heater visibly failed. Ran unit to test for leaks and found when heating element fractured a 1/4in size piece of element melted a hole straight through the tub. Unit will need tub and element replacement. Office to reschedule.; ordrng 1 W11513977 (Tub) and 1 2hr (2 hr)

"Arrived onsite for Motor or Compressor Runs too Much. Upon arrival found the evaporator fan, condenser fan and compressor are running continuously. FC temperature is 8 degrees. Pulled evaporator panel to check frost pattern. Uploaded pic on SD called techline for assistance . Tech wants gauge pressures checked to see if low on refrigerant or if there is a restriction. Tech gave SR#7733727802. Talked to SW and she will order all sealed system parts for this r600 system. Office to reschedule ; O-emld tckt"

Arrived on site and inspected cooktop and found there is no spark on the right rear burner When its knob is turned. It will ignite when other knobs are turned. Replaced spark module but this did not make any difference. A new switch harness will be needed to complete repair will also bring back electrode wires.; ordrng 1 W11561443 (Switch harness) and 2 W11220380 (Electrode wire)s and 2 W11507531 (Electrode wire)s

"Arrived onsite to replace outer door, handle, and nameplate, found new outer door was not the correct one. Ordering the correct door. ; ordrng 1 WOS31ES0JS20 (Outer door) and 1 Cnote (Office to reschedule)"

"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, put unit into diagnostics heater would not engage, evap fan not running due it frozen in ice, advised customer to completely defrost unit 48 hours before our next visit, ordering evap harness, control, evap motor, defrost heater, office to reschedule ; ordrng 1 W11545823 (Evaporator harness) and 1 WP2315549 (Motor evap) and 1 WPW10495967 (Defrost heater) and 1 W11196400 (Control)"

"Arrived on site to replace previously diagnosed hinge screws and mounting and 12 led modules, the screw that was needed was not ordered, ordering screw and returning with all parts, office to reschedule ; ordrng 1 Extensionarmscrew (Part research)"

"Arrived on site to test unit for light not working, tested unit found bad light bulb, socket receiving proper voltage, removed adhesive and bulb, advised customer to purchase light bulb and when installing it to unplug unit so potential short will not damage control during installation, at this time job complete"

"Arrived on site to test unit for rattling noise, tested unit found compressor tubes rattling against the frame, adjusted tubes, noise is now gone job complete"

Arrived on site for a dishwasher stuck with the clean light on and being unresponsive. Upon arrival I found this error occurring. I gained access to the terminal block and found voltage and connections good. I then flipped the breaker for several minutes and found nothing changed. This indicates a possible UI failure. I installed a new UI and found the UI now responsive. I ran a diagnostics cycle and found the unit working as designed. No leaks observed at the time of service. Call complete.

Arrived on site for a dryer with no power. I checked voltage at the wall and terminal block and found none. I found the breaker staying in the tripped position with and without the unit being plugged in. I advised the customer on reaching out to builder/electrician as it is a new build. Call complete.

"Arrived on site for refrigerator needing previously diagnosed control, harness and thermistor. Upon arrival reconfirm issue and found failure in harness. Replaced all three parts and informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site to diagnose a dishwasher that is not drying properly. Found heating element shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite and replaced the sensor to repair. Unit is now operating as designed. All checks good.

Arrived onsite for ice maker making banging noise when harvesting and also sometimes producing small cubes. Upon inspection I found the IM fingers warped causing some of the cubes to get stuck in the harvest fingers making the noise. Upon further inspection I found that there was some ice in the water funnel. Restarting flow. Job complete no leaks tested IM and found the it when though its harvest cycle no problem.

Arrived onsite for washer not going into spin. Upon inspection I found that there was damage to the drive motor assembly and the drive shaft and outer tub.

Arrived onsite for dishwasher not washing dishes properly. Upon inspection I found unit had a owl sensor code stored and the unit had way too much suds when running without adding any detergent. I checked connections at the sensor and the sensor itself and found them good. I removed the suds and ran unit in diagnostics and found unit operating as designed. I advised cx to use a table spoon of liquid detergent and pre wash dishes before running dishwasher and thatll help with the performance of the dishwasher. Job complete no leaks.

Arrived onsite for washer showing F8E6 code. Upon inspection I found code present. I checked pressure sensor tube and found it good and clear. I the cleared code and tested unit and found unit operating as designed. No leaks.job complete.

Arrived onsite for dryer not heating. Upon inspection I found that the cutoff was showing open I replaced it and tested unit and found no change I the replace the heating element and tested unit again and found unit operating as designed. Job complete.

"Arrived on site for no cool. Both evaporator fans running,no ice build up on evaporator,compressor making loud odd noise,no heat off discharge tube. Diagnosed unit will need a new compressor,updated control,uv drier and access valve,

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

Arrived on site to diagnose a dryer that is making unusual noise. Found roller assembly worn out and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site ,replaced control . Ran diagnostics all checked normal. Dispenser door is opening . No water leaks detected at time of service. Job complete"

Arrived on site for fridge not making ice . Power cycled Ice maker . Hit reset button on IM . Ice maker ran harvest and filled . No water leaks detected at time of service. Job complete

"Arrived on site for led lights out in fresh food . Found one led out on icebox and the rest to leds very dim . Freezer light was on. Replaced one led mod . Light are all performing as designed .

Arrived onsite for dryer making noise when in use. Upon arrival tested unit. Let unit run with wet laundry for almost a complete cycle and Could not duplicate the issue. Customer stated is not making the noise right now. Customer description of noise was more like rattling. Customer will monitor. Job complete

"Arrived on site to inspect range control panel melted. Upon further inspection, I found the lower center section of the control panel faceplate melted. I removed and replaced the membrane and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit not plugged in. Plugged unit in and tested the compressor and found it producing .79amps. The condenser fan and FC evap fan were both operating properly. I found no frost pattern on the evaporator. I pressed the test button on the main control and there was no change.

"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that they had replaced the water valve due to the error code LF or long fill, but after replacing the part, the unit continued to not operate. I placed the unit in diagnostics showing error code F8E1 & F0E3. Cleared the codes and attempted to calibrate the unit, but the calibration failed. I removed the control panel and found the sensor tube not connected to the main control (photo). Advised the customer of my findings. Reconnected the tube and placed unit in diagnostics. Cleared codes and calibrated the unit. Retested in diagnostics and unit is operating as designed

"Arrived on site and replaced all parts diagnosed on previous visit and found microwave is still not heating replaced all originally prescreen parts and microwave is still not heating. All parts in microwave have been replaced and it is still not heating. Waveguide is damaged in microwave, this is not a replaceable part and cannot be repaired. Microwave will need to be replaced."

"Arrived on site to install previously diagnosed parts. Installed new suspension rods and tested unit in diagnostics and passed all test. I then ask CX to load unit up with towels and so we can test it in regular CX mode and ran it for about 20 min and found no out normal noises. CX was satisfied on the way the unit was functioning. No water leaks observed during service, job completed."

Arrived on site for complaints of no operation. Found broken belt and failed timer. Installed new parts and tested. Unit is now tumbling and heating properly. Job complete.

"Arrived on site for complaints of broken cooktop. Found broken cooktop.

Arrived on site for complaints of dented door. Customer does not want anyone in the apartment. Maintenance supervisor said to leave the part and he will install later. Left door in maintenance shop. Job complete.

Arrived on site for washer not draining. Inspected unit and work area. Set unit in diagnostics and found error codes stored F27 F06. I set unit in diagnostics cycle but would not finish cycle replaced control and drain pump as pump was stuck. After installing new parts set unit on diagnostics cycle again and it would trip GFCI breaker. I ran my extension cord to a regular outlet and completed the diagnostics cycle just fine. I inspected for any water in electrical components and found nothing wrong. No error codes after cycle was completed. Explained to CX to get an electrician to inspect breaker and outlet. Unit is operating as designed. No water leaks observed during service. Job completed.

"Arrived on site to install previously diagnosed parts. Installed new element and tested, unit is now operating as designed. No water leaks observed during service. Job completed"

"Arrived on site for dishwasher, inspected unit and work area. CX explained that rubber piece fell off. I found the door brakes had failed. Installed new ones and unit is now operating as designed. No water leaks observed during service. Job completed."

"Arrived on site for dryer not working, inspected unit and work area. Tested unit and found poor airflow, also found element open. Advised customer to get vents cleaned out before using again. Installed new element and cleaned all lint from dryer. I then tested unit and is now operating as designed.

"Arrived on site to install previously diagnosed parts. Installed all parts ordered and tested, unit is now operating as designed. No water leaks detected during service. Job completed."

"Arrived on site. Replaced motor,yoke,gasket and divider,transferred icemaker and additional parts to new assembl. Tested ice dispenser unit working as designed"

"Arrived on site. Replaced defective right side door skin that prev tech installed,checked door operation good,no visible signs of damage on new door skin"

"Arrived on site. Per tech support recommendations added sealer,raised freezer door."

"Arrived on site. Found broken housing,replaced housing,installed new filter and sold extra filter,tested water dispenser working.

"Arrived on site for range oven light continues to blow. Inspected unit and work area. Gained access to socket and measured voltage. Went to turn light on and control failed, due to failed socket. Removed failed control, socket and light, installed new. Assembled unit and tested all operations. Found unit working as designed. No gasket leaks detected during service."

"Arrived on site to install previous diagnosed part. Removed failed sump assembly and installed new. Gained access to control, removed failed and installed new. Assembled unit and performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected during service."

Arrived on site for refrigerator intermittently tripping breaker. Inspected unit and work area. Performed diagnostics mode and tested defrost circuit and found closed. Ran defrost cycle and measured amp draw on L1 at control and found drawing 4 amps. Measured ohms on defrost circuit at 31.6 ohms. Powered unit on and activated compressor. Measured amp draw to compressor at .9 amps. Called Whirlpool tech support and spoke with Joel. Went over prior diagnostics and checked for loose ground on unit. He stated that is what is called a nuisance trip due to it being very intermittently. He stated that unit is working as designed. Spoke with customer on service performed and informed him he may have a loose ground in home. Customer informed me that failure started to occur after having solar panels installed. No water leaks detected during service.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found IM bell arm in off position. Turned ice maker off and on and measured voltage to ice maker, found no voltage. Measured resistance on purple wire to connector to IM and found opened/ failed. Removed harness and installed new. Assembled unit and when plugged in unit ice maker cycle without advancing. All tested good, no water leaks detected during service. Spoke with customer on service performed."

"Arrived on site to install previous diagnosed parts. Gained access to gearcase and rotor. Removed failed gearcase and rotor, installed new . Assembled unit and performed diagnostics mode. Ran calibration cycle. Ran automatic test cycle and manual test cycle. Found all components operating as designed. No water leaks detected during service.

"Arrived on site to assist the customer with cleaning their ice machine. I cleared all of the ice from the tub and placed the cleaning solution in the reservoir, along with 32oz of water and started the cleaning cycle. I cleaned the condenser coil and around it. Continued to monitor the cleaning cycle and advised the customer that at the end of the cycle, they will need to remove the cap rom the reservoir and allow the water to empty from the reservoir. Once the water is all out, place the cap back on and press the on button to start a new ice making cycle. No water leaks observed during service, job completed. I recommended discarding the first 2 batches of ice."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect freezer not cooling. Upon further inspection, I found ice built up on both sides of the evap cover and at the bottom in the drain pan. Using my steamer, I removed the ice from the sides and bottom and removed the evap cover to find a large block of ice in the drain pan (photos). I removed the ice and cleared the drain tube. I tested ohms to the defrost element and found it open. I removed and replaced the element/bimetal assembly and retested and unit is operating as designed. Evaporator had a good frost pattern developing and unit was beginning to cool. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher odors. Upon further inspection, I inspected the tub and found a rusted color mold in the tub, drain screen and filter. I cleaned the filter and screen and demonstrated to the customer how to do the same. Customer advised that they have a water softener system. I recommended that they keep their salt full as mold and the rusted color mold will build up if the salt level gets too low in the softener system. I made recommendations for use and care, as well as, detergent and rinse aid use. No repairs needed at this time. No water leaks observed during service, job completed."

"Arrived on site for a washing machine that is not draining and appears to be dead. Inspected unit and work area. Customer advised they ran the unit through one wash load and it flashed an error message for a long drain and completely shut off. Found that the unit had not been properly fixed like they were advised the last time and would not drain out water due to their closed drain issue. Removed the drain hose from the stand pipe and was able to drain out the water into a gallon bucket. Once the drain was finished, the unit began to work and operate as designed. I did explain to the customer that the drain situation in her home needs to be fixed prior to any further repairs and that if the drain has not been fixed prior to the next service, they will be charged for the service fee. The customer had initially planned on having the plumber present at the call but was unable to make that happen. She advised the plumber will be here at her home tomorrow to fix the issue. Call complete."

"Arrived on site to test unit for freezing food, tested unit found customer is using thermostats and all there showing different temps, advised customer that he should not do that per owner manual, put unit into diagnostics activated damper, no issues detected there, advised customer if unit is not being opened often to raise temps and monitor, if issue persists recommend replacing RC thermistor at this time the unit is running as designed job complete"

Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty door switch and tested. The unit heated and cycled as designed. Operational test good.

"Arrived to instal previously diagnosed and ordered part. I removed the failing belt and installed the replacement. I tested and the unit operated as designed. No leaks observed during service.

"Arrived to inspect tapping. The CX provided a clear recording of the tapping and I was also able to verify it. I removed the lower unit panel and verified nothin in that area was causing it and I could hear the tapping coming from what sounded like the inside of the FC, when behind the unit. I removed the evaporator cover and inspected all evaporator area parts, adjusting wiring and tubing. I reassembled and tested. I did hear the tapping, but it was somewhat improved and the CX will monitor. No leaks observed during service."

"Arrived on site for thin ice. Ran diagnostics all test passed,changed ice thickness in diagnostics"

Arrived on site to replace door for refrigerator. Replaced rc door and nameplate. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to replace previously ordered parts for range. Replaced wiring harness, homeowner didn't have replacement cord for unit and will replace cord. Couldn't test unit."

Arrived on site to diagnose a microwave with a broken bulb. Found surface light bulb separated from bulb base. Removed base of bulb from socket and homeowner to replace bulb. Job is complete.

Arrived on site to diagnose a refrigerator that is leaking. Found water line from wall not tightened and leaking. Tightened water connections and leak stopped. All is working properly at this time and no leaks were found after service was performed.

Arrived onsite for REF not cooling on REF side /freezer ice accumulating not defrosting. Upon arrival found entire base of FC was a sheet Alf ice. Drain was clogged and frozen over. Cleared drain line. Ran diagnostics and test 5 showed found defrost sensor was shorted. Replaced sensor and test unit. Defrost sensor now shows pass. Job complete

"Arrived on site to test unit for heating past set temp, tested unit to 350 degrees, unit reached its temp +40 degrees past 350 on initial preheat after 10 minutes stabilized at 350 and kept temp 350 +-10 degrees, unit is running as designed with no issues, job complete"

"Arrived on site to test unit for no drain, tested unit found drain pump humming but not pumping, replaced pump, tested unit unit is now draining as designed, no leaks detected job complete"

Downside for dryer not working. Upon arrival customer stated they no longer needed service or diagnostics and that they had had electrician out and verify that the unit had no power which is why it was an operating

Arrived on site for dryer not heating. Upon arrival confirm complaint number for the test and found that the heating element had bowed them grounded out and broke the coil. After getting customer approval I reassembled and tested the unit with a new element and found dryer for heating is designed. Call complete

Arrived on site to install previously diagnosed housing assembly Fossett assembly and drawer for whirlpool recommendation. Reassembled and tested unit and found no signs of leaking and inform customer to go ahead and use washer and let us know if anything else would happen. Call complete

"Arrived on site to install previously diagnosed apart. Inspected unit and work area. The customer had purchased the bake element from Jenner themselves and I installed both the bake and broil element. The customer was made aware that the vake element would not be guaranteed under the warranty due to the part being purchased outside of our service. The customer agreed to the repair. Ran the unit through diagnostic testing and found both were operational and working as designed. We ran the unit up to 350?F bake and the unit ran as designed getting to an average temperature of 354?F.

Arrived on site for a refrigerator that has an LED out in the freezer section. Inspected unit and work area. Confirmed the customers complaint and replace the LED module in the freezer. The unit began to illuminate and work as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the thermostat and plugging it back in. The unit began to cool and operate as designed. Advise the customer to keep an eye on their temperatures in a call back if any other issues persist. Call complete.

"Arrived on site for a dishwasher that was throwing sparks when the door was opened and now will not power on. Inspected unit and work area. Confirmed the customers complaint and found that the hard wiring for this dishwasher was cut extremely short. The hard wire from the wall does not even come close to making it to the terminal block. The previous installation done was having the black and white wires on the harness side going all the way back to the hardwire on the backside of the unit. The spark that was caused is due to the neutral wire being stuck in between the springs and with the opening and closing of the door, the wire got mangled and shorted onto the spring. Spoke to PR and was advised that this is an installation issue and cannot be corrected until the hardwiring is fixed or a plug is put in place of the hardwiring due to the wiring nuts and wires needing to be placed in the terminal block area. The customer will need an electrician to fix his electrical supply issue. Call complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer module and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the hub and tested the unit. The unit began to agitate and spin as designed. Ran the unit through a quick normal wash cycle and found the unit filled and began to agitate. The unit is working as designed. Call complete.

"Arrived onsite for customer complaint of unit beeping, found unit unplugged at time of service, plugged unit in, components tested good.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the wiring harness, terminal block, and power cord. We are still in the unit and tested the unit in a normal high heat cycle. The unit began to work and operate as designed. Call complete."

Arrived on site for previously diagnosed parts.

Arrived on site for a refrigerator that when moving the unit the power would turn off and with the gaskets not sealing correctly. Upon arrival the customer stated that when they moved the unit it would power down. They found that the power cord was very finicky and had to be inserted perfectly to power on. They tried a different outlet and found the same issue. I checked temps and found the FC at 9?F and the RC at 37?F. Upon further inspection I found the FC gasket ripped and allowing warm air in. This was creating frost throughout the compartment. I then gained access to the back of the unit and found as soon as the power cord moved the unit powered down. I checked voltage at the wall and found it good with no fluctuation. The customer accepted. I installed the new gasket and reshaped it with my heat gun. I also thawed all frost and ice on the FC rails and around the door. I found the FC overpacked and the door was difficult to close. I advised the customer on reducing this in order to prevent future issues. I verified the door now sealed properly and advised the customer on keeping the door closed for 4 hours to let it harden. I collected the balance in full on CC. Call complete.

Arrived onsite for unit not heating. Found bad magnetron. Removed microwave and installed new magnetron. Unit is now operating as designed.

Arrived on site for washer making a screeching noise. Upon arrival confirm complaint out further inspection found no errors in Diagnostics but I did find a lot of oil leaking from the gearcase auntie the Belton spots assembly as well as finding the washplate Hood rusted and seized on to the gearcase also. After getting authorization to replace the splotch belt gearcase and washplate and then reassembled and tested unit and found no signs of leaking or loud noises. Call complete

I arrived on site for a refrigerator getting condensation on the FC door gasket. Upon further inspection I found the top of the FC gasket full of water droplets. I checked temps and found the FC at 9?F and the RC at 38?F. I put my flashlight into the freezer and verified there were no hot air gaps around the gasket. I then inspected the mullion and found it room temp indicating it functions properly. I then found the liner at the bottom of the FC bowing and separating from the chassis. I also found frost and ice build up around the FC door where the separation of the liner was. This was allowing the unit to not cool properly and the condensation to appear. I called techline and spoke to Austin and received SR# 7733724080. Austin recommended using silicone to seal the gap. I used truck stock silicone 482338 to seal it. Call complete.

"Arrived on site for complaints of no cool in the RC. Found RC temperature at 45, and FC at 5 degrees. Customer stated that its been working properly for the last day after she plugged it back in. Found good frost pattern, and all fan running. If cooling issues continue we will need the defrost timer. Filter to be dropped off.

"Arrived on site for complaints of temperature issues. Customer stated that oven has been working well, but a home inspection was done and they were told the oven was off by a few degrees. Set bake to 350 and monitored temperature. Once temperature settled and desired temperature was met, found that it was actually reading 8-10 degrees lower. Adjusted temperature to +10 degrees. Job complete."

"Arrived on site to test unit for intermittently making ice. Found ice chute gasket popped off preventing ice compartment from reaching proper temp. Also found ice maker not responding to diagnostics. Replaced ice maker and reinstalled gasket. Tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site for a refrigerator not dispensing water. I tested the unit and could hear the valve hum but not dispense. I removed the filter and found the same issue. Upon further inspection I found the water reservoir empty. I gained access to the water line and removed it and found no water coming out of the line. I informed the customer on my findings. The unit itself is working as designed. Call complete.