Service History 500

Near West Lake Hills, TX 78746
Luis
Job Details: 10/06/2020
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for defective icemaker. Icemaker not running through a forced harvest diagnosed defective icemaker,installed a new icemaker ran harvest test passed. Due to original defective icemaker waterline in door frozen,attempted to defrost line unable to get full access to line,customer will need to defrost unit."
Near San Marcos, TX 78666
Andrew
Job Details: 10/06/2020
REFRIGERATOR AMANA ART308FFDM06 "Arrived on site to test unit for refrigerator not cooling. Found bad evap motor. Motor was receiving proper voltage but fan was not operating. Replaced motor, tested unit, unit works good. Tested thermistors, and heater. Both functioning as designed. Job complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site to install previous diagnosed part. Removed torn door gasket and installed new. Adjusted gasket with heat gun. Tested good operation. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Austin, TX 78723
Jimmy J.
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining. Ran diagnostics and got F8E2 drain pump error. Removed drain pump and found a piece of glass wedged inside preventing the propeller from spinning. Removed glass and reinstalled drain pump. Ran diagnostics with no errors. No leaks detected and draining as designed. Job completed.
Near Temple, TX 76502
Tyler
Job Details: 10/06/2020
ICE MACHINE JENN-AIR JIM158XYRS1 "Arrived on site for ice machine not turning on and making ice properly. Upon arrival I ran a quick diagnostic mode on both auto and manual testing to verify that all three thermistors as well as main control, both pumps, compressor etc. raw working in conjunction with one another. Halfway through the test on step five whenever the water level sensor inside of the recirculating pump was supposed to register that the bin was empty it kept indicating that the bin was full of water in the reservoir even though it was empty. which would cause a unit night to cycle properly to the next setting when needed. I was able to repair and replace the recirculating pump in the reservoir and retest unit and found that everything is now functioning as designed and I informed the customer that it will take about 24 hours for the ice bin full all the way up but upon leaving the home there was ice currently being formed on the evaporator tray. Call complete"
Near Austin, TX 78734
Leonardo
Job Details: 10/06/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site to fill or burners not igniting. Test unit and found bad module. Test burner and burner working as designed job complete.
Near Round Rock, TX 78665
David S
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previous diagnosed parts. I gained access to the sump and motor assembly. I replaced the assembly with new. I put the unit into diagnostics mode and ran a diagnostics cycle. The unit operated as designed. Job complete. No water leaks detected.
Near Belton, TX 76513
Tyler
Job Details: 10/06/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer that was leaking according to customer. Upon arrival customer stated that the leaking issue she was describing is due to the fact that with how old the house was there’s not a proper PVC pipe for the drain hose to connect to so they had to rig the hose to drain outside and I did point out to the customer that she would need a plumber in order to install the type of proper drain system within the laundry room to sit the drain hose in the washer into. Customer did state though that the washer itself has a particular metal grinding noise whenever it would agitate and after running a diagnostic test on the low and high speed agitation, I found that the gear case itself is internally starting to rub against it it’s internal components we will need to return with a new drive hub kit drive pulley splutch assembly and gear case. Office to reschedule due to parts being out of stock; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive
Near Pflugerville, TX 78660
Cliff
Job Details: 10/06/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace front panel for range. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Fischer, TX 78623
Andrew
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 arrived on site for lights not working. Found light module in freezer bad. Replaced module, tested unit, unit works good. Job complete"
Near Salado, TX 76571
Tyler
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator those pouring water out of the icemaker as soon as customers to turn the water on. Upon arrival I am fortunate was not able to get any good accurate test on the icemaker or the water valve assembly due to the fact that I Saul a door open signal on the display in Asti customer how long that I’ve been there and she had said that for the most part as long as it has a fridge Edmond Sean that door open and that it would not go away after testing the door switches I was able to verify that the upper refrigerator compartment switch’s were broken internally. The problem with this though is without the doors being able to shut properly I could not run any harvesting test or icemaker fill test to verify why the icemaker is overfilling. We will need to return with a new main control door switches icemaker and water valve to ensure that after we make the door switch repaired there are no longer any electrical or a hardware issue
Near Leander, TX 78641
Tommy
Job Details: 10/06/2020
COOKTOP WHIRLPOOL GLS3665RS03 "Arrived onsite for cooktop clicking even when ignited, found that switches for middle and back left we’re stuck, ordering new switches and rescheduling; ordrng 1 WPW10569187 (SWITCHES)"
Near Salado, TX 76571
Tyler
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site refrigerator that was leaking water out of the dispenser. Upon further inspection of unit I found that after activating the water dispenser the water valve inside the refrigerator compartment would appear to close after it was deactivated but these solenoid internally would not shut all the way at cause water to come pouring out of the dispenser itself if you seconds after deactivation. After replacing the water and the valve inside the refrigerator compartment I retest of the unit and found that The water valve did fix how quickly and how much water was being dispensed out after deactivation but it did not completely fix the issue I then found after that dirty water filter housing also had a small early crack internally it was long water pass by the filter and into the water valve causing too much pressure buildup which would then cause it she got the door steel we will need to return with a new filter housing assembly as well as fil
Near Austin, TX 78746
Matthew
Job Details: 10/06/2020
REFRIGERATOR JENN-AIR JS42PPDUDB20 "Arrived onsite to replace previously diagnosed parts. Replaced ice motor. Replaced motor, tested unit and unit is functioning properly. Customer did not have any more issues with noise as described in initial visit. Job complete."
Near Austin, TX 78738
Luis
Job Details: 10/06/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for cracked water pan and defective drain pump. Replaced pan and pump,ran water through pan and pump no leaks rna diagnostics all test passed.
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to test unit for vibrating sound. Found factory noise damper on comp line was not in proper place causing line to rattle against unit frame. Moved noise damper to proper area and verified with customer noise is no longer present. Job complete.
Near Harker Heights, TX 76548
Al
Job Details: 10/06/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site and inspected leaking water from recent repair.Disassembled, uninstalled and reinstalled the drain pump and tested the unit and unit tested as designed.No leaks detected at time of service.Job complete"
Near Temple, TX 76502
Tyler
Job Details: 10/06/2020
REFRIGERATOR JENN-AIR JCD2595WEK02 Arrived on site for refrigerator freezing things on the top shelf of the ffc. Upon arrival I ran step 1-7 in diagnostics and all tests passed with no malfunctions or errors. I found the temp setting for both compartments were f: 3°/ff: 37°. Tested temps were 4 and 38. Customer clarified that she noticed only items closer to the top back left of ffc would occasionally freezer like dairy based products. The air baffle motor also functioned but in normal and diagnostic mode. I did reset customers temps to factory labeled setting on unit at 0° and 37° for both compartments. I also showed customer how to adjust shelves with fresh food area to give more clearance for the baffle motor airflow while still maintaining same amount of space needed for current items in fridge.Unit working as designed call complete
Near Austin, TX 78723
Jimmy J.
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Office will need to contact customer once the additional length of hose is ordered. Hoping to come back this week if possible. Dishwasher was full so I left a packet of affresh with customer to use once dishwasher is emptied. No leaks detected once I reinstalled the original drain hose. NOTE: I need parts to locate the extension for this particular dishwasher. I could not find it in the parts breakdown or in marcone. Please call customer once we can come back out. ; ordrng 1 WPW10545278 (drain hose)
Near Waco, TX 76712
Jonathan M
Job Details: 10/06/2020
WASHER MAYTAG MVWB965HC0 "Arrived on site washer that still intermittently not locking delayed. Inspected unit and work area. Tested unit in a normal cycle and unit worked as designed. Had customer try 2 other cycles and unit ran as designed. Placed unit and service diagnostics and found no stored error codes. I called Techline and spoke to JK SR# 7728972916. He advised that due to there being no stored error codes and not being able to replicate the issue, there was not an issue with the unit. He advised that it would have to be a user error or electrical issue inside the home. He advised to make no repairs and have the customer call back if further issues persist."
Near Moody, TX 76557
Jonathan M
Job Details: 10/06/2020
RANGE WHIRLPOOL KSEB900ESS3 Arrived on site for an oven dad’s making a loud band sound. Inspected unit and work area. Tested unit and service diagnostics and found the convection fan making a clanking sound as it spun. Replaced convection fan and tested unit. Unit is working as designed. Call complete.
Near Elm Mott, TX 76640
Jonathan M
Job Details: 10/06/2020
WASHER WHIRLPOOL MVWB865GW0 Arrived on site for a washer with the grad let hinge. Inspected unit and work area. Found lead completely cracked on both sides and not making contact with the door latch. Replace lid and tested unit. Found unit was still having a hard time locking the lead. Left it up top and found basil cracked and broken on the right hand side. Removed latch from Basil and replaced basil. Reattached latch and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76549
Al
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and installed previously ordered part.Removed and replaced the defective pump and motor.Reassembled and unit tested as designed.Notes to office.
Near Austin, TX 78730
Paul
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found both air ducts and the diffuser in the refrigerator. I found the unit constantly running and not cycling off due to warm air leakage around the top of the RC door. This is causing product around the diffuser to freeze. I found rust all over the RC door. I found the door sagging. The bottom hinge appears to be bent. The door and hinge will need to be replaced. Ordering LW10803941 dor-fip, W11026307 hinge-pin, & WP2325482 hinge. Office to RS.; ordrng 1 LW10803941 (dor-fip) and 1 W11026307 (hinge-pin) and 1 WP2325482 (hinge)"
Near Waco, TX 76712
Jonathan M
Job Details: 10/06/2020
VENTHOOD KITCHENAID KVUB606DSS3 Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced fan motor assembly and tested unit. Unit is working as designed. Call complete.
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/06/2020
WASHER MAYTAG MVW7230HW0 Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. Confirmed agitator had completely broken into two pieces. Replaced agitator and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 10/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site and inspected refrigerator freezing food in the refrigerator compartment.Determined the main control was causing the issue.Removed and replaced it.Reassembled and unit is operating normally.Job complete
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/06/2020
DISHWASHER MAYTAG MDB9979SKZ0 Arrived on site for dishwasher that’s not draining. Inspected unit and work area. Tested unit and found unit not draining. Removed drain pump and found a metal obstruction (not part of the unit) holding back the blades not allowing the drain pump to turn on properly. Removed obstruction and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78734
David Z
Job Details: 10/06/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to follow up on leaking washer. Customer said during a cleaning cycle it had leaked worse. Ran unit in diagnostic mode and filled till timeout. Saw a run after I filled it and found a tear in the center of the bellow on an inner ring. Replaced bellow. Retested and unit is no longer leaking. All is working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KSRL25FXMS00 Arrived on site and installed previously ordered parts.Removed and replaced the control in the freezer.Reassembled and unit ice maker filled with water and was harvesting when I left the call.No leaks detected at the time of service.Customer satisfied.Job complete Core returned
Near Horseshoe Bay, TX 78657
James
Job Details: 10/06/2020
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and installed new interlocks. Tested operation and found unit working properly. Job complete
Near Fischer, TX 78623
Andrew
Job Details: 10/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to test unit for not drying dishes and wheel fell off. Found left adjuster wheel and left stop popped off. Inspected both wheel and stop, they were not broken so I put them back into place. Tested and they both work great. Found customer not using rinse aid and informed customer on rinse aid. Also informed customer to purge cold water from sink prior to using dishwasher. No error codes present. Ran diagnostics and unit is working as designed. No leaks detected. Job complete."
Near Kyle, TX 78640
Kevin
Job Details: 10/06/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site replaced parts recommended by tech line on previous visit, after replacement heated both ovens up until they passed 140° and fan motors turned on. Took pictures. Ovens are now operating properly, job complete"
Near New Braunfels, TX 78132
Andrew
Job Details: 10/06/2020
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived on site to test unit for refrigerator not cooling. Tested FC and RC thermistor, both tested good. Tested evap fan and fan was not working. Replaced fan scroll tested unit, unit works good. Job complete."
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/06/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site to test unit for wet clothes at the end of cycle. Found error code f0e4, erased error ran diagnostics test and no new codes. Ran valve test and found hot water filling tub when cold water valve opened. Hot and cold water lines were not installed in correct locations. Swapped lines, tested unit, unit works good. Job complete."
Near Austin, TX 78704
Jacob
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL URB551WNGZ0 Arrived onsite for unit over freezing in the unit. Looked at freezer. Noticed that gasket all along the bottom had a wide gap not sealing the door. Let customer know to leave unit unplugged to un thaw the unit until we get back to fix the issue. Ordered part. Office to reschedule ; ordrng 1 W10777352 (gasket-dor)
Near Georgetown, TX 78626
Tyler
Job Details: 10/05/2020
WASHER WHIRLPOOL RTW4516FW2 Arrived on site for washer that was banging around during the agitation on spin cycle according to the customer. Upon arrival I ran a quick diagnostic test on the unit and tested each fill agitating a drain/spin cycle to see how the unit functions. It’s fine they’re doing the full cycle both the hot and cold water valves are working great and I also found that the suspension rods were functioning as needed and we’re not swinging off to the side or causing the tub to hang down to low and it was filled. I did however see that the inner tub sitting underneath the skirt inside of the outer tub assembly did not appear to be evenly balanced within the unit and one portion of it seem to be leaning over inside the outer tub assembly and then Ran a high speed spin and agitation cycles to verify whether or not the unit would cost the noise. I found that during any sort of agitation a spin cycle even with the machine was empty the inner tub would start violently shakin
Near Austin, TX 78753
Scott
Job Details: 10/05/2020
RANGE WHIRLPOOL WFE320M0EW2 "Arrived on site , replaced cover with screws and harness. Unable to check unit for other issues due to being in storage closet . Job complete ."
Near Liberty Hill, TX 78642
Lou
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave door hinges failing, I removed and replaced both hinges and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78729
David S
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived in site for ice maker not making ice. I inspected the unit and work area. I tried jumping the ice maker and it would not cycle. I replaced the ice maker and jumped the new one. The new ice maker cycled, and filled with water. Job complete. No water leaks detected."
Near Georgetown, TX 78628
James
Job Details: 10/05/2020
OVEN WHIRLPOOL RYE1688P Arrived on site and found harness has shorted out completely on both sides of upper element.
Near Temple, TX 76504
Jonathan M
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for a door that is dented. Inspected unit and work area. Found dent on left hand side next to dispenser. Replaced left-hand door and tested unit. Unit is working as designed. Call complete.
Near Del Valle, TX 78617
Matthew
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite to replace previously diagnosed parts. Replaced thermostat and control. Tested unit and unit is functioning properly. Job complete
Near Lockhart, TX 78644
Robert
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL W4TXNWFWQ01 "Arrived onsite to test unit for frost in freezer, test unit, found bad gasket, ordered gasket office to reschedule.; ordrng 1 WP2319263T (gasket-fip)"
Near Killeen, TX 76549
Al
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL AMV1150VAW4 "Arrived on site and inspected microwave not heating.Confirmed the complaint and uninstalled it.Removed and replaced the magnetron, capacitor and diode.Tested and unit still didn’t heat.The turntable motor is also defective.Ordering motor (turntable) and door interlocks and switches.Needs more work.; ordrng 1 W10210848 (TURNTABLE MOTOR) and 1 W10269458 (SWITCH) and 1 W10727360 (SWITCH) and 1 WP8206419 (INTERLOCK TOP) and 1 WPW10156813 (INTERLOCK BOTTOM)"
Near Austin, TX 78701
Jacob
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for freezer door having scratches. Looked at door. Saw scratches to door. Replaced door. No issues at this time. Job complete
Near Killeen, TX 76549
Al
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY04 "Arrived on site and inspected refrigerator display not working.Confirmed the complaint and found the both the UI control and the main control were defective.Removed and replaced both.Reassembled and programmed the unit and unit tested as designed.Customer told to wait approximately 24 hours for the unit to reach optimal temperatures.
Near Austin, TX 78731
David Z
Job Details: 10/05/2020
RANGE KITCHENAID KSGB900ESS1 Arrived on site to install console to resolve stuck button error. Installed console and retested. Unit is now operating as designed. New console didn’t come with bezels. Ordering bezels direct to customer. Call complete. ; ordrng 1 W10785119D2C (bezel-knob D2C)
Near Austin, TX 78733
Kevin
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KBRO36FTX03 "Arrived on site inspected refrigerator and found icemaker appears to be leaking Water into ice bin. Took one picture. Removed icemaker and inspected it and could not find a leak point but there is no other water source above ice bin. After replacing icemaker it filled and did not see any dripping water.
Near Austin, TX 78759
David S
Job Details: 10/05/2020
OVEN JENN-AIR JJW3430DP02 Arrived on site for oven light coming on on its own. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I tested all the sensors and found them working as designed. I found the unit not connected to WiFi. I spoke to the customer about getting the unit connected. I pulled the unit and inspected the control. I found some Of the connections not properly seated. I reseated the connections. The unit is operating as designed.
Near Austin, TX 78746
Scott
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KURS24LSBS03 Arrived on site for frost build up and leaking again . Found defrost timer failing .Call to set return ; ordrng 1 WPW10239390
Near Austin, TX 78735
Luis
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Broken wires at hinge ordering a new freezer door. ; ordrng 1 LW11038917 (FRZR DOOR BLK SS)
Near Leander, TX 78641
Jonathan S
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived n site for microwave oven combo. When using microwave and setting time and would start operation but clock does not count down. Performed diagnostics mode and checked fault codes, found fault F6-E0 miscommunication between UI and control. Performed factory reset and tested microwave operation. Found time was counting down. Tested all other operations and cleared error code. All tested good."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to inspect fridge for not cooling, upon inspection and per last visit installed inverter and main board. Compressor kicked on and fans started blowing air. Instructed customer to watch the temps for the next 24-48. Complete"
Near Round Rock, TX 78665
Cliff
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to diagnose a refrigerator that is leaking and lights not working. Found clogged defrost drain and shorted LED modules. Replaced 2 modules and cleaned drain. Tested unit and found all is working properly at this time. No leaks were found after service was performed.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/05/2020
OVEN GE ZGP486LDR2SS Arrived on site to unforeseen large oven not coming on. Test unit and found bad glow ignitor. Will need to order new glow ignitor WB13X25264 office to reschedule ; ordrng 1 WB13X25264 (GLOW IGNITER )
Near Austin, TX 78705
Luis
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for no cool. Clicking noise from compressor compartment,diagnosed a defective starter compressor not powering on. Installed a new starter powered u it on compressor powered on. WSM0C00APL1; used 1 8201786 (START DEVICE ) from stock"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/05/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to inspect oven for not heating upon inspection found issues with broil element and control, replaced both parts and tested all functions, heat returned, all functions returned. Complete"
Near Austin, TX 78730
Scott
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL KSSV42FMS01 "Arrived on site for erratic cooling . Ran diagnostics found compressor failing . Did explain the we can replace compressor with UI drier . Ordering compressor ,UI drier ,service port , inverter if needed . Please call to set return; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10629033 (inverter box) and 1 W10841139 (compressor) and 1 WEIGH3HRS"
Near Luling, TX 78648
Robert
Job Details: 10/05/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite to replace motor drive, gearcase, washplate, and cam kit, replaced parts, machine was presented for repairs in the middle of a garage, after job complete left machine for customer to install, ran dry test, unit working properly with dry test, job complete."
Near Georgetown, TX 78633
James
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and tested operation. Found all components test good and have proper resistance values. Took amp draw of unit during diagnostics cycle. Called tech line and spoke to Butch #7728959119. Recommended customer have electrician replace breaker as it may have become weak and is causing breaker to trip
Near Austin, TX 78752
Scott
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site ,found valve had failed . Replaced water valve . Ran IM harvest . No water leaks detected at time of service. Job complete ."
Near Temple, TX 76502
Tyler
Job Details: 10/05/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that was not driving to close within the set time that the customers at the drive-through. Upon arrival I ran a few different test cycles on the temp switch had internally broken let alone the customer to switch the temperature to low medium or high was being dried. After placing the temperature switch I was able to retest the unit and verify that it is now functioning as designed at the proper temperature is on each. Call complete
Near San Marcos, TX 78666
Robert
Job Details: 10/05/2020
WASHER WHIRLPOOL CHW9160GW1 "Arrived onsite to test unit for unit not working, test unit found f-27 error meaning water level switch was active, removed blockage in water level switch hose, reset error codes, test unit, unit working properly, job complete."
Near Round Rock, TX 78665
Cliff
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WMH32519HZ2 "Arrived on site to diagnose a microwave that is not heating. Tested unit and found magnetron, capacitor, and diode shorted out. Replaced all three parts and tested unit. Found all is functioning properly at this time."
Near Pflugerville, TX 78660
David S
Job Details: 10/05/2020
COOKTOP WHIRLPOOL WCG55US0HS00
Near New Braunfels, TX 78130
Noah D
Job Details: 10/05/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for not heating upon inspection found element not turning on. Replaced thermal fuse and cutoffs. Tested unit with no change, checked board and found no issue. Ordering moisture sensor. Office to reschedule ; ordrng 1 8318268 (THERM )"
Near Leander, TX 78641
Paul
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for a dishwasher not filling with water. I tested the dishwasher and found 123VAC at the fill valve and it was not opening. I replaced the fill valve and tested the unit. All functions are working as designed. There were no water leaks present at the time of service. I gave the customer his 2 knobs for the cooktop. Call complete.
Near Pflugerville, TX 78660
David S
Job Details: 10/05/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven resetting it’s self. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I also found no model or serial number in the system info. I called techline and spoke to sterling, I advised on the situation. I got sr# 7728957286. Techline advised to get the unit reconnected to WiFi, and have the customer delete the old oven data off there app, attach the oven with the new data. This will update the oven and correct software version issue, and will stop the unit from resetting itself. I got the customer connected to WiFi and the whirlpool application. We attempted to get the unit connected to WiFi but the original console would not find any networks. I replaced the console, and got the unit connected to WiFi and the customer whirlpool app. The new console is showing the appropriate model and serial number. Job complete."
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for ICEMAKER NOT PRODUCING ICE.IT'S LEAKING WATER EVERYWHERE. Ran diagnostics test 56 and got error code E2. Ice maker failed. Replaced ice maker. Checked for leaks. Reset fridge. Ran ice harvest and operating as designed. No leaks detected. Job complete.
Near Georgetown, TX 78633
James
Job Details: 10/05/2020
DISHWASHER KITCHENAID KDFE204ESS0 Arrived on site and found rinse aid cap has fallen off. Found small amount of residue from cap on element and cleaned off. Installed new cap. Unit tests good. Job complete
Near Austin, TX 78703
Jacob
Job Details: 10/05/2020
RANGE WHIRLPOOL KSEG700ESS3 "Arrived onsite for unit having F2E0. Looked at unit. Found F2E0 lost keypad connection. Called customer to let them know the issue.Ordered parts. Office to reschedule. .; ordrng 1 W10915661 (panl-cntrl) and 1 W11082269 (cntrl-elec)"
Near Georgetown, TX 78626
Cliff
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to diagnose a microwave is not starting cycles. Tested unit and found door latch not actuating switches properly. Made adjustments to unit and found all is not working properly.
Near Leander, TX 78641
Paul
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for a microwave not making any beeping noise when selections are made or at the end of a cycle. I found the speaker not working. I replaced the main control and tested the unit. All functions are working as designed. Call complete.
Near Leander, TX 78641
Kayman
Job Details: 10/05/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven showing error code for cooling fan speed. Upon inspection I confirmed the F8E0 error code. I went to diagnostics mode and engaged the cooling fan via component activation the fan sounded weak and not consistent. I advised the customer to connect unit to the whirlpool app and monitor the UI. If the UI still gives issues I advised to give us a call and we can try to get a console ordered for next visit. I am ordering the Blower (W11248652) oven sensor (W10859573) returning with harness and control. Office to R/S due to availability of parts. ; ordrng 1 W10859573 (sensor) and 1 W11248652 (blower)
Near Jarrell, TX 76537
James
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and tested operation. Found popping noise coming from rear of unit but would stop once unit pulled out. Found electrical warning tag on power cord was in the flow of air coming from the condenser van and hitting the back of the unit just right to cause popping sound. Corrected issue and unit tests good. Job complete
Near Georgetown, TX 78633
Tyler
Job Details: 10/05/2020
RANGE WHIRLPOOL WFG540H0AS1 Arrived on site for range that had knobs are melting and we’re getting too hot to the touch. Upon further inspection of the unit I was able to verify that the knobs indeed were getting way too hot and was melting and deforming and the customer would like us to order five new knobs in order to fix the appearance of the old ones. I also found out the reason knobs and melting was at the hinges on the oven door are not allowing the door to shut properly and the heat has been escaping through the middle and left side of the doors going the front of the stove which is also caused the seal to dry out too much because the heat is just passing right by it and deforming it.for the five knobs to door hinges and one door gasket seal. I did inform her that the office would reschedule once we found the availability of the knobs themselves due to only one being in stock and still needing four more.; ordrng 2 WPW10440013 (hinge-door)s and 5 WPW10467316 (knob)s
Near Austin, TX 78723
Matthew
Job Details: 10/05/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite to replace previously diagnosed parts. Replaced control and sensor. Tested unit at 350 degrees, internal preheat and cycle are in range. Job complete"
Near Cedar Park, TX 78613
Paul
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and the evaporator. I installed a dye drier and a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 5.3 oz’s of R134A. I tested the unit and had good pressures and a good frost pattern on the new evaporator. Call complete.
Near Georgetown, TX 78628
Cliff
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL GI6FARXXF04 Arrived on site to diagnose a refrigerator that is not cooling. Found all parts and components fully functional when I arrived to service the unit. Temperatures were correct and ice bin was full. No further repairs needed at this time and no leaks found at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previously diagnosed and ordered parts. Due to the toeplate retainers missing, I installed new retainers. Unit is operating as designed. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/05/2020
DISHWASHER FRIGIDAIRE LGID2475QF5A "Arrived on site for dishwasher not cleaning dishes and dispenser opening intermittently. Performed diagnostics mode and checked fault codes, none found. Ran cup test to check spray arms and found spray arms rotating. Called Frigidaire tech support and spoke with John. Ran test mode and activated each component. Measured amp draw to element at 7.98 amps. Activated dispenser several times and found opened each time. Found no mechanical failures. Spoke with customer on soap and user care guide. All tested good, no water leaks detected."
Near Austin, TX 78739
Leonardo
Job Details: 10/05/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not filling with water. Test unit and found bad fill valve. Replaced fill valve test unit and unit test good job complete no leaks present at this time.
Near Leander, TX 78641
Lou
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to install previously diagnosed and ordered parts. Due to both front wheels being damaged, I removed and replaced the left wheel assembly with pin and clip and the right wheel needed the leveler, pin and clip. Tested and leveled the unit and it is operating as designed. No water leaks observed during service, job completed"
Near Austin, TX 78749
Leonardo
Job Details: 10/05/2020
DISHWASHER MAYTAG MDB8969SDM0 Arrived on site to test unit for broken upper rack. Found broken adjusters replaced adjuster. Test unit and unit test good job complete.
Near Austin, TX 78717
Kayman
Job Details: 10/05/2020
WASHER MAYTAG MVWB835DW4 Arrived onsite for washer with gearcase leaking oil. Upon inspection I confirmed the gearcase failure. The resident was concerned about a foul smell as well. As I was disassembling the drive system I found the filter head and reservoir for the drain pump was very grimy and sludgy. I cleaned out the filter reservoir with a towel and some Lysol wipes and replaced the gearcase. I then calibrated and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice dispenser motor being badly rusted, I removed and replaced the motor and shaft and tested. Unit is operating as designed. I placed a small bead of permagum around the chute plate to seal off any air gaps. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL GX5FHTXVB00 "Arrived on site to install previously diagnosed and ordered part. Due to the filter plate being broken and the filter head not able to mount correctly, I removed and replaced the filter plate and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78746
Kevin
Job Details: 10/05/2020
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site and inspected refrigerator and found frozen water droplets on front of ice bin, and on the second shelf from the top directly below icemaker. Disassembled icemaker and found ice between it and bracket. Replaced icemaker and bracket and cycled and did not leak. Took pictures. Job complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/05/2020
RANGE GE PGS950SEF2SS Arrived on site for range that customer had dropped chorizo down downdraft vent. Inspected unit and work area. Found back panel and top half of vent will need to removed to gain access to vent. Assembled unit and tested all operations. All tested good.
Near Georgetown, TX 78633
Tyler
Job Details: 10/05/2020
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived on site for microwave needing a previously diagnosed main control. Upon arrival I was able to install the new main control board and then tested the display features to make sure that buttons on the UI and the display were functioning as needed at this point everything on the microwave is functioning as designed and heat well also. Call complete
Near Georgetown, TX 78633
Tyler
Job Details: 10/05/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop that needed a new knob. Upon arrival I was able to install knob and test valve underneath. I found that gas valve was working as designed and regulating gas flower to front right burner very well. I did also notice though that when the burner was turned on the flame would blow to the left a bit more then it should have and if I moved my position where I stood to the left of the cooktop the burner flame would flow upward exactly as it needed to. I found on the ceiling above the cooktop there is a ac vent the is aimed to closely to the cooktop which is causing heat from flame and flame itself to blow left if ac is on while cooktop is used. This is why this one knob has melted from the beginning over time. I recommend to the home owner that she hire someone to rotate or relocate vent in a direction that can’t send air down to the cooktop and cause it to blow the flame over. Customer also stated a bit more clearly that he big conc
Near Georgetown, TX 78628
Cliff
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found icemaker not cycling properly. Installed new icemaker and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed
Near Austin, TX 78753
Scott
Job Details: 10/05/2020
REFRIGERATOR AMANA ASI2175GRS03 Arrived on site for both section too cold . Instructed tenet on adjusting controls . No water leaks detected at time of service. Job complete .
Near Austin, TX 78753
Scott
Job Details: 10/05/2020
REFRIGERATOR AMANA ART318FFDS06 "Arrived on site ,replaced control . Also found water was leaking from fill tube to ice maker . Readjusted discharge tube to fit more into cup of IM . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"
Near Austin, TX 78703
Jacob
Job Details: 10/05/2020
WASHER KENMORE 110.9875279B Arrived onsite for unit not taking the water out.
Near Pflugerville, TX 78660
David S
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for ice maker not working. I inspected the unit and work area. I tried to jump the ice maker and it would not cycle. I tested voltage to the ice maker and found 120 volts. I quoted the customer for an ice maker. I installed the new ice maker and it cycled and filled with water. Job complete, no water leaks detected."
Near Austin, TX 78723
Matthew
Job Details: 10/05/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived onsite for possible gas leak. Tested unit at internal bake and broil valve, top burners and manifold connections. Could not detect leak with digital sniffer or bubble solution. Went to check back of unit but had short gas line. Could not access. Unit will need an extended gas line installed. After customer makes corrections, will need to reschedule to complete inspection. Left oven unplugged and gas off. Office to reschedule. ; saved tckt"
Near Austin, TX 78717
David Z
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose refrigerator that gas noise coming from the freezer evap fan. Removed evap cover and found fan emitting vibration and noise.Replaced evap fan and retested. Unit is now working as designed with no more abnormal noise.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for crisper drawer sticking in the RC upon inspection I found the drawer coming out slightly crooked and sticking when pushing back in. I could not see any misalignment or obstructions but I noticed the roller wheels were loose and would crook and bind against slide. I am ordering the Glass shelf (W11243759) left slide (WPW10346891) right slide (WPW10346890) rail(W11226546) x 2 front face pan (WPW10396909) .; ordrng 2 W11226546 (rail)s and 1 W11243759 (shelf-glas) and 1 WPW10346890 (slide) and 1 WPW10346891 (slide) and 1 WPW10396909 (front-pan)