Arrved on site for unit tripping breaker. Replaced both broil and bake elements. Ran boil and allowed unit to reach 400 degrees unit held without tripping breaker. Ran bake cycle and allowed unit ti reach 500 degrees unit held and didn't teip breaker. Builder agreed to setting cook time for 1 hr so unit can do a factory burn off. Unit is functioning properly at this time job completed . No one on site for signature

"Arrived on site to test unit for vibration noise, tested unit found noise coming form motor mount vibrating against cabinet, added sound pads under motor and tested unit is now running as designed job complete installed 2 X W11113654"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found noise issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11607637"

"Arrived on site to test unit for vibration noise, tested unit found noise coming form motor mount vibrating against cabinet, added sound pads under motor and tested unit is now running as designed job complete installed 2 X W11113654"

"Arrived on site to look at model Wtw4816fw3 for customer complaint of unit running drain pump constantly. Found issue with the control board. I replaced control under S153EB, calibrated and tested, unit tested good. Part used w11603810"

"Arrived on site at apartment 6308 to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly. I found issue with the control, I replaced control under S153EB, calibrated and tested, unit tested good. Part used w11607637"

"Refrigerator WRX735SDHZ07. Customer stated refrigerator temperature had increased and was not cooling properly. Verified temperature inside refrigerator cabinet at about 45 degrees. Ran diagnostics; checked refrigerator thermistor, which tested good. Bumped out thermistor from control board; resistance was about 5.8 k, appropriate for 45 degrees. Checked baffle door and fan; both operated properly. Removed and replaced main control board w11556912 installed new snap connectors on thermistor. Advised customer to allow 24 hours for temperature stabilization. If still not cooling, call us back. No leaks detected at time of service."

"Arrived on site to test unit for loud rumbling noise, tested unit found a sock work itself into the blower wheel throwing it off balance, removed sock and tested unit is now running as designed job complete no parts installed"

Arrivec on site for compactor not opening door. On arrival i found 'power compactor'(page 7 of owners manuel) switch activated. Instructed customer on keeping that switch off to allow for unit to compact and retract the compactor mechanism when its activated and found unit is working as designed. Call complete

"Arrived on site to diagnose a dishwasher showing error code F8E4 (water in inlet float switch area). Removed the kick plate to access the float assembly and discovered water present in the drip tray beneath the float switch. Inspected the components above the tray and found water leaking from the fill valve connection. The leak was causing water to drip into the tray and activate the float switch, triggering the error code. Removed and re-secured the water line to the fill valve, ensuring a proper seal and tight connection. Cleared any remaining water from the tray and reset the float switch. Tested the unit through a full fill and drain cycle no leaks or error codes present. Unit operating as designed. Job complete."

Arrived on site for washer WTW4855HW3 stuck in drain mode . Ran diagnostics got pressure sensor error code. Verified model is within service pointer range. Replaced control W11607637. Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service . Maintenance not on hand to sign ticket. Job complete

"KRFF577KPS02: Customer had water turned off; turned water on and cycled ice maker, which started leaking from left side of ice box. Noticed refrigerator leaning far to left. Adjusted drop-down legs to level left to right, but it began to rock. Floor is very uneven; refrigerator needs shimming to sit properly. Refrigerator is level but slightly leaning forward. Replaced dual valve w11482383 and checked valve to ensure no seeping; valve is okay. Cycled ice maker; it filled properly with no leak. Advised customer to get shims for back of refrigerator to prevent rocking and to lower front legs a bit more so refrigerator sits level and does not lean forward. No, leaks detected at time of service"

"WDT730HAMZ1. Customer stated dishwasher leaks after running a few minutes. Removed front panel, started unit, and observed leak from ventvent partially cracked. Ordering vent, gasket and lower spray arm. Unit leaks while in use; advised customer not to use until repaired.; ordrng 1 W11682810 (Vent) and 1 W11545539 (Gasket) and 1 WPW10491331 (Sprayarm)"

"Arrived on site to replace damaged fridge door WRB322DMBM05. Replaced fresh food door and badge. 13107554SQ, W11223753.No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

"Arrived on site for f8 e1 error long fill. Rand diagnostic cycle and manually check both cold valves and hot valve. All valves are feeling properly and have the same pressure. Found water pressure, switch faulty. Replace switch customer will monitor no leaks present at this time.Job completed"

Arrived on site to look at model MTW5605RW0 for customer complaint of unit not draining. Found lower harness issue. Ordering harness and pump. ; ordrng 1 W11643701 (Lower harness) and 1 W11399437 (Pump)

"Arrived on site to look at model WRS325SDHZ05 for customer complaint of unit not cooling, found leak coming from cap tube and filter drier weld. I replaced filter drier and put unit into vacuum, recharged with r-134a to factory specifications. Unit tested good. Part used wpw10143759"

"Arrived on site and tested the unit for the F1E6 error code that reappeared. The error indicates an issue related to the microwaves magnetron or inverter circuit. Inspected the internal components and found the waveguide cover damaged and showing signs of arcing, which can cause the error to recur. Performed further testing on the inverter and magnetron and confirmed both components are likely contributing to the fault. To ensure a complete and lasting repair, we will replace the magnetron, inverter, and waveguide cover ad control board simultaneously.Parts have been ordered. Once the parts arrive, the office will contact the customer to reschedule ; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 2 W10915651 (Wave guide cover)s and 1 2hourjob (2 hour job)"

"Arrived on site for not making ice. Upon arrival, inspected unit. Found piece of ice stopping shut off arm from rotation. I cleared ice and test icemaker. Harvest completed correctly dumping ice in tray mold into container. Icemaker then filled correctly. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site to look at model KMHS120ESS11 for customer complaint of unit not heating. I foudn issue with high voltage side. I replaced magnetron, capacitor, and diode, unit tested good. Parts used w10850446, w11256462, and w10818686"

"Arrived on site for dishwasher giving 6-1 error code . Found UI not responding to any commands. Ordering UI , UI console . Return set 11/3. No water leaks detected at time of service. ; ordrng 1 W11460908 (Ui console) and 1 W11632709 (Ui) and 1 W11649995 (Vent)"

"WTW4816FW3 Arrived on site for a washer leaking water. On arrival, the client stated that he noticed water all over the floor after a cycle. I ran diagnostic and found error code F8E3 over flow . I checked water valves, and they were good. The pressure hose was clear. I replaced the control board for a calibrated, then tested product is working as its designed no water leaks visible from main water supply."

"Washer WET4027HW2. Verified unit was not draining properly. Ran diagnostics: no drain fault code, but overload fault and long fill fault codes present. Pulled unit out, turned water off, ran drain cycleit was draining but not well. Removed drain pump; found no debris inside. Replaced drain pump w1091003. Retested: filled tub full of water and unit drained fine. No leaks detected at time of service."

"Arrived onsite for fan noise model WRF767SDHZ04, found loud vibration. Removed evap cover and found no ice blockage, through various tests isolated an off balanced fan blade. Replaced blade WP67006337 and dampened fan housing, unit is now operating as designed. No vibration at all. Advised customer on repair. No leaks at time of service."

Arrived on site with new motor. Removed evaporator cover. Replaced fan motor. Reassembled and verified operation. Fan did not start right away. Per diagram the bimetal closed the circuit. Waiting for bimetal to close and fan started. Call complete. WPC8891605

"Arrived on site to test unit MHW6630HW3 for wet clothes at the end of a cycle. Upon arrival, customer stated the unit intermittently fails to enter the final spin. Entered service mode and ran a complete diagnostic cycle; during spin operation, observed excessive lateral basket movement, indicating worn shocks causing off-balance load detection and cycle interruption. Shocks require replacement to restore proper stability and spin performance. Ordering replacement shocks; no parts installed at this time. Rescheduled return visit for 11/04.; ordrng 4 W11316766 (Shocks)s"

"Arrived on site to replace previously diagnosed harness, tested unit found a loose wire on the TOD causing elements to engage and disengage, connector was not damaged, secured connection with a zip tie and tested unit is now running as designed job complete, no parts installed"

"Arrived on site to inspect unit WTW4816FW3 for improper operation. Customer stated that after the control board was replaced, the washer was not filling with sufficient water during the Normal cycle, although it appeared to fill properly in other cycles such as Bulky/Sheets and Whites. Performed diagnostic testing and verified that all components activated correctly during diagnostics. No error codes were stored in the control system. Inspected the underside of the unit and found no mechanical issues with the gearcase, suspension, or other moving components. Ran the unit through a full Normal cycle and confirmed that it filled to the manufacturers specified water level. Explained to the customer that the Normal cycle is calibrated by the manufacturer for energy efficiency and water conservation standards, which results in lower water levels compared to other cycles. Advised the customer that if higher fill levels are desired, they should use Heavy Duty or other available cycles. Unit is operating as designed at this time. No parts replaced; job complete."

"Arrived on site to test unit for not starting, tested unit found start button not responding, replaced control and noticed the vent fan not engaging, replaced vent and tested unit is now running as designed no leaks detected job complete installed W11682810, W11683480"

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced blower wheel housing (WPW10211911), placed sound pads (W11113654) under motor mount and adjusted, replaced motor (W11234001), and roller bearings using repair kit (4392067). Reassembled and tested unit, noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced harness (W11643701) and installed clip (W11755726). Applied power to the unit and engaged a test cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection the customer informed me that the dishwasher breaker would be tripped after the cycle had finished every time. I verified proper incoming voltage. I checked all the connections and wiring and found no issues I placed the unit into diagnostics and ran a test cycle and measured amp draw during the cycle and all components are operating as designed and drawing proper current. No issue could be found with the unit itself. Due to no problems being found and due to the unit tripping while not in use there is a strong probability that there is a breaker issue or electrical circuit issue. I called Saftey to document. Ref number 21346302

"Arrived on site to diagnose refrigerator WRS588FIHZ00 that's intermittently not dispensing ice or water. Customer showed me video where paddle is depressed, but water is pulsing every second or so. On testing, I found the same to be true with the ice dispenser as well. Ice dispenser would run, but the UI would dim and it would also start/stop every second or so. Traced issue to either the door or the UI. I replaced the UI with a new user interface W11130216 and tested again. Dispensed over 75oz of water with no issues, and the same with the ice. Unit working as designed at this time, no water leaks observed. If issue should return, recommend replacing door."

"Arrived on site to repair previously diagnosed issue unit right?Front leg needed to be replaced. Replace leg then leveled unit and tested. Unit is now level and functioning properly.Customer will monitor. No, leaks present at this time job completed"

"Arrived on site to inspect washer no locking and not starting a cycle. Upon further inspection, the customer informed me that when selecting a cycle the washer would engage and immediately disengage the lock. I placed the unit into diagnostics and observed no error code. I ran an automatic test cycle and the washer tested good. I gained access to the underside of the machine and inspected the wiring and connections and tested the motor and capacitor and they measured good. I started a cycle in consumer mode and the washer is operating as designed. I explained to the customer that the lock engaging and disengaging is normal and will lock after the sensing starts. No water leaks observed during service."

Arrived on site for a KSSC48QVS02 refrigerator not making ice. The freezer is at 4 degrees. The icemaker calls for water but isn't harvesting. I replacedthe icemaker wpw10277448 and advised the customer to give it 24 to 48 hours. No leaks detected while on site

Arrived onsite for WTW4957PW0 and found unit with failed control f3e1 continuous drain error. Repaired by replacing the control W11608056. Calibrated and tested. Working properly. No leaks detected.

"Arrived onsite for MVWC200BW0 washer diagnosed by previous tech as needing rebuild. Upon arrival, confirmed drum was seized onto block. Proceeded to replace basket W10554251, tub W10371566, filter drain WPW10215093, screw WP8533928, block WP389140, and gearcase W11454741. After rebuild, attempted wash cycle where we observed no cold water going into unit. Inspected water valve which was damaged, ordering valve assembly W10501149 for return service. Office to reschedule, no leaks observed.; ordrng 1 W10501149 (Valve assembly)"

Arrived on site for a washer Wtw8127lc2 not draining. Found the unit is stuck in drain mode. Pressure hose isn't kinked or blocked. I replaced the control w11772562 and calibrated it. Got a clicking sound when spinning. I replaced the clutch w10754448 and slider w10734521 but it's still making the sound. I'm ordering the W11195971 stator and W11449841 gearcase for the return trip. ; ordrng 1 W11195971 (Stator) and 1 W11449841 (Gearcase)

Arrived onsite WDT710PAHZ1 and found unit operating with failed heater function. F7e1 corroboration error code. Repalced heater element w10518394. Tested in diagnostics. Unit is now operating as designed. No leaks detected.

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11465916 FC door stainless and W10873791 ice maker. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"WTW4855HW3 verified pressure switch fault and drain pump continuously running. Removed and replaced control board w11607637. Ran calibration and auto test. Washer passed all tests and is functioning. No parts replaced. NO WATER LEAKS OBSERVED DURING SERVICE. Unit was vacant, no one to sign ticket"

"Arrivec on sitw for range tripping breaker. On arrival confirmed issue and verified unit had a stable 245vac between L1&2, 123vac between L1n & L2n, 0 ng, and 10 to 15 amps for bake and broil when used. I replaced w11707168 control and tested oven to 500 degrees twice and found unti working as d3isgned without tripping breaker. Call complete case#21246267"

"Arrived on site to diagnose ice machine KUIX535HPA01, found it dead and unresponsive. Noticed water in the bin and no response from the UI. Pulled the unit out, tapped the external drain pump, and it activated, draining the water. This indicated a failure in the pump. Replaced it with a new external drain pump (PART NUMBER W11539855). Retested the unit and verified proper operation. Unit is working as designed, no water leaks found."

"Arrived on site for washer not draining. On arrival confirmed issue and found w 11643701 harness broken as well as w 11399437 pump broken. Replace both parts tested unit and found no leaks and washer, working as designed call complete."

"Arrived onsite for WRS331SDHM08 refrigerator door needing to be replaced due to a dent. Upon arrival, observed the model and serial numbers were not a match. Maintenance personnel were unable to locate the correct unit at this time. Office to reschedule.; O-emld tckt"

"Arrived on site to diagnose dishwasher not starting.Verified the complaint and ran diagnostics. Found error code F72, indicating a motor failure. Attempted to run a test cycle and confirmed that the sump and motor assembly were not operating properly. Checked voltage to the motor and found proper voltage present, confirming the motor itself was locked up and not turning. Removed the old sump and motor assembly and installed a new sump and motor. Reassembled the unit and ran a full test cycle. Verified proper water circulation, drain function, and heating operation. Unit tested good with no leaks present at this time. Job complete."

"Arrived onsite for JJW3830LM00 oven tripping breaker. Upon arrival, ran diagnostics and isolated each component, all passed. Preheated both ovens to 350 separately and together, no issues (pics attached). Unit is functioning as designed. Nobody was onsite for signature or to advise, cleaning personnel granted access. Job complete."

"Arrived on site to look at model MVW4505MW2 for customer complaint of console not responding. Found issue with console and control, ordering parts. ; ordrng 1 W11755512 (Console)"

"Arrived onsite for WOC54EC0HS microwave making a humming noise and turn table not working. Upon arrival, observed in settings that the turn table function was turned off. Switched setting to on, unit now functioning as designed. Customer also said he heard a humming sound only at night when the unit hadn't been used anytime recently. There wasn't any unusual noises during or after operation while we were onsite. Advised him to monitor any error codes that may occur in the future. Job complete."

"Arrived on site to look at model MVW7232HW2 for customer complaint of error codes. Found error codes f0e3 and f7e9. I found issue with stator, rotor, and clutch. I replaced stator, rotor, and clutch. I ran calibration and diagnostic test cycle. Unit passed all diagnostic test cycles. Parts used w10915700, w10754448, and w10915701"

"Arrived on site to look at model WRS315SDHM01 for customer complaint of unit tripping the breaker. Found issue with the defrost heater at harness. I replaced harness and defrost heater, unit tested good. Parts used w11545823 and wp2323198"

"Arrived on site to apartment 402 for refrigerator WRS335SDHM07 with issue of right side dented door. Upon arrival, replaced right side door LW10912075 and nameplate W11223753. Unit is operating as designed. Job complete"

"Arrived on site for drawer leaving water when cycle is done. Upon arrival, ran diagnostics and found no issues with the water valves and hoses. Per service pointer, proceeded to replace W11524106 drawer. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site to apartment 203 for dented right door. Replaced right side door LW10912313 and nameplate W11223753. Unit is operating as designed. Job complete

"Arrived on site for dispenser not opening. Upon arrival, found latching mechanism not closing. Proceeded to replace W11412300 dispenser. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to apartment 435 with water line issue. Upon arrival, inspected unit and found issue with ice maker fill line. Reinstalled line and test unit. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for washer stuck in drain loop. On arrival confirmed issue and replace w 11603811 control and found washer, working as designed with the leaks call complete."

"Arrived on property work stop for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site to apartment 10308 for dryer WED4850Hw0 with issue of not heating. Upon arrival, ran vent test and passed. Test polarity and is correct. Confirmed no heat. Found disconnected wire at thermostat. Secured connection and test unit. Unit is operating as designed. Job complete"

"Arrived on site for unit tripping breaker. Upon arrival, found unit was making loud noise from the evaporator fan motor. Ran diagnostics but could not duplicate breaker tripping however faulty heater on the unit has potential to trip breaker. In addition, unit needs new filter housing due to water not dispensing when filter is inserted. Ordering W11162042 housing, W11518204 UI and WPW10384183 defrost thermistor. Called Safety and spoke with Lisa SR#21364774 to document and approve the replacement of the parts. No parts replaced. No water leaks detected at this time. Customer agreed to reschedule Monday 3rd. ; ordrng 1 W11162042 (Housing) and 1 W11518204 (UI) and 1 WPW10384183 (Defrost thermistor)"

"Arrived on site for SAFTEY tripping breaker. Upon arrival , contacted SAFTEY . Spoke with Donna. Am asked to inspect that breaker was replaced per last visit and to test unit and report to Techline. Found breaker manufacturer was not contacted and breaker was not replaced. The builder stated that will replace breaker in a few days. Contacted Techline and spoke with Adrian. I explained situation and notes were documented. Case# 21402215. Contacted SAFTEY and spoke with Alicia. Notes were documented. Case# 21010835. Job complete"

"Arrived on site for RC not cooling properly. Upon arrival, check temperature and found FC hovering around 20F and RC around 46F. Checked evaporator coil and found frost pattern on half. Unit needs sealed system repair. System all copper. R600. Weighing call for 2 hours. Ordering WPW10143759 UV drier, W11506635 access valve, W11579351 evaporator and W11476127 compressor. No water leaks detected at this time. No parts replaced. Office to reschedule. Need first call of the day. Unit is in garage. Need autho. ; ordrng 1 R600 (R600) and 1 2hours (2 hours) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11579351 (Evaporator) and 1 W11476127 (Compressor)"

"Arrived on site to apartment 3202 with complaint of clothes ripping. Upon arrival, inspected unit found markings on drum. Tenant states that from time to time also finds clothes stuck on corners of lint screen housing. Ordering drum, lint screen and lint screen housing. Office to reschedule ; ordrng 1 W10508188 (Drum) and 1 W10672683 (Housing) and 1 W10906551 (Lint screen housing) and 1 W11758174 (Lint screen)"

"Arrived on site for unit not starting. Upon arrival, ran unit and found motor was seized. Proceeded to replace WP694089 wheel, 279827 motor and 4392065 repair kit. Tested unit and now unit is functioning as designed."

Arrived on site to install previously ordered part. Replaced vent motor W11662713. Test unit and is operating as designed. Job complete

"Arrived to unit 2217 found water leaking from icemaker due to tube extension,removed icemaker installed extension reinstalled icemaker ran harvest test passed icemaker filled with water no leaks."

"Arrived on site for washer with motor continuously running a spin cycle on the tub. On arrival, confirmed issue, and after verifying that the motor actuator capacitor and pump all owned out within manufacturer specs.I found control borders, broken and replaced it with w 11735316. Tested washer and found it working as designed with no leaks call comple."

Arrived on site for refrigerator not dispensing water and rocking real bad. Water is now working properly. Customer said she just kept going and it started working. Suspect reservoir had to fill first. Water is working. Used level legs to prevent refrigerator from rocking. Call complete.

"WFGS5030RZ0 Arrived on site for a gas oven not heating. On arrival, the client stated that when she was on the phone with Whirlpool they asked if anything was in the bottom drawer. The client said she removed the drawer and then installed it back . After that she tried the oven and it started working. I removed the drawer didn't see anything out of the ordinary. I preheated oven to 350 and tested with my meter oven heated to the 350 with no issues . Product is working as its designed no parts used no gas leaks detected from main gas supply."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced burner head (W11344539) and burner caps (W11344538). Tested unit, FR burner now properly ignites and all flames are consistent. Unit is now running as designed, no gas leak detected, job complete."

"Arrived on site for oven still tripping the breaker. 3rd visit for this issue, Removed oven from wall. Verified voltage at 248, 124 from each side to C and each side to G. G- C=0v. No issues with wiring or shorts found. Replaced bake and broil elements. Replaced main control. Started bake and checked amp draw had 12 amps, then 16 for broil. Breaker tripped. Would not reset. Removed ground screw and reset. Preheated oven to 450. Called tech support. At 330 i put back the ground screws. Unit continued to preheat to temp and is working at this time. Case 21401161. Was transferred to safety. Safety has documented. Case 21352161"

"Arrived on site to test unit KCGS950ESS02 for burner not staying ignited. Upon arrival, customer stated the front right burner fails to ignite and, when lit manually with a lighter, all igniters continue to spark. Verified complaint and confirmed failure. Inspection found carbon buildup and corrosion on the front right burner head obstructing proper gas flow and preventing consistent ignition. Once burner was manually ignited, continuous sparking persisted, indicating feedback failure within the ignition circuit. Determined front right burner head, front right gas valve, and spark harness require replacement to restore proper operation. Ordering parts; no parts installed, office to reschedule.; ordrng 1 W10836474 (FR burner head) and 1 W11199023 (FR gas valve)"

"Arrived on site to test unit ASI2575GRB11 for ice clumping. Upon arrival, customer stated ice frequently jams in the chute and clumps together in the bin. Placed thermocouple in freezer compartment and recorded 30?F. Inspected ice bin and found cubes small and fused together, consistent with partial thawing and refreezing. Observed ice chute completely packed with ice; removed obstruction and confirmed proper ice dispensing afterward. Inspected door and gasket seals, all sealing properly. Checked compressor operation, drawing 0.7 amps. Inspected evaporator coil, normal frost pattern present with no defrost anomalies. Inspected ice door and found incomplete seal, with visible light leakage when closed. Based on findings, suspect air infiltration combined with potential control regulation fault. Recommend replacement of ice door, main control, and user interface to correct temperature and sealing concerns. Ordering parts; no parts installed, office to reschedule.; ordrng 1 W11678840 (Ice door) and 1 W11216949 (UI) and 1 W11546690 (Control)"

"Arrived on site for washer not completing cycles. Found f6e2, f2e1. Unit reset code but will not go into diagnostics. No components started. Green light flashing on main control. Performed encoder test and verified the console has failed and will need to be replaced. Office will call to schedule once part comes in. ; O-emld tckt"

"Arrived on site to test unit WTW4816FW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"WTW4816FW3 Arrived on site for a washer just draining. On arrival,I verified long drain a defective control. Under the service pointer, it's recommend to replace the control board washer falls under the service pointer. I replaced the control board,calibrated then tested product is working as its designed no water leaks visible from main water supply."

"WTW6157PW1 Arrived on site for a washer not starting. On arrival, I found the lid was locked, and the control panel was not responding. I was able to unlock the lid . The lid lock was defective. I replaced the lid lock and tried to test, but it still does not repone. I ordered the control board, ui control, and the wireharness. Returning parts just in case needed. Office reschedule client as soon as parts arrive. No water leaks visible from the main water supply. ; ordrng 1 W11789821 (Control board) and 1 W11680401 (Panel control) and 1 W11789510 (Wireharness)"

"GY399LXUS03 Arrived on site for a range control panel not responding again. On arrival, I verified that the control panel is not responding again. This issue has been happening since 2021. I tried running the oven, but there was no response. I'm ordering the control board and returning the membrane to install a 3rd time. ; ordrng 1 WP8507P392-60 (Control board)"

"WRF736SDAM14 Arrived on site for a refrigerator, not cooling properly. On arrival, I heard the evaporator fan hitting ice. I removed the evaporator cover and then removed all ice. I tested the heater part is working fine . I made sure the drain hole wasn't clogged, and that was clear. I replaced the evaporator motor and waited for the frost pattern . Product is working as its designed no water leaks visible from main water supply."

Arrived on site to replace sump and motor assembly. Replaced sump and motor test unit and unit test good no leaks present job complete.

"Arrived on site to diagnose a dishwasher that is not cleaning dishes properly. Ran diagnostic and normal wash cycles to test operation. Found that water was not circulating with sufficient pressure. Upon further inspection, discovered that both the upper and lower spray arms were clogged with debris, restricting water flow. Also found the heating element broken and not heating during the cycle. Determined that the unit will need a new sump and motor assembly, heating element, and both upper and lower spray arms to restore proper wash performance. Parts have been ordered, and the return visit has been scheduled for 11/7 to complete repairs.; ordrng 1 W11550888 (Bottom spray arm) and 1 W11545334 (Upper spay arm)"

"Arrived on site to diagnose a dishwasher that would not start. Tested the unit and confirmed that the start button was unresponsive, preventing the cycle from initiating. Accessed the control panel and verified proper voltage to the user interface. Found that the main control board was shorted , causing the issue. Replaced the control board, reassembled the unit, and tested operation. The start button is now responding correctly, and the dishwasher starts and runs through cycles as designed. Unit tested good. Job complete."

Arrived onsite for unit not tumbling. I ran the unit and heard the motor turn and heat to occur but no tumbling. Opened the top panel and found the belt snapped. I replaced the belt and rollers using repair kit 4392065 provided to me. Unit now tumbles and operates as designed. Call complete.

"Arrived on site to inspect refrigerator KRFF577KPS02 with moisture building up on top of the FC door gasket. Upon further inspection, I found a very small amount of moisture on the FC door gasket. I placed my flashlight inside the RC section and closed the RC doors, and found a gap at the bottom of the mullion between the two RC doors. I found the flap on the RC door gaskets were not flat but rippled and not creating a good seal. Using my heat gun, I heated the gaskets and reshaped them, and tested them. I found the gap had gotten smaller. I contacted techline and spoke to TJ and advised of the complaint, history, and history of repairs made for the same complaint. TJ recommended placing the small, white gaskets under the FC door gasket to help seal it better; seal the gaps in the liner with clear silicone and place permagum in the bottom corners of the RC door gaskets near the mullion to help seal the gaps and then advised that this was the only fix for the issueTJ provided Case #21397995. I am ordering the two gaskets, clear silicone, and permagum and scheduled return service for 11/03/25. No water leaks were observed during service. ; ordrng 2 W11159728 (Gasket)s and 1 212643 (Permagum) and 1 W10841140 (Clear silicone)"

Arrived on WTW4850HW3 for drain pump running. I found a F3E1 pressure sensor failure present and drain pump running. I replaced the W11607637 control per s code S153EB and unit now operates as designed. Call complete. No leaks.

"Arrived on site for oven not reaching temps. Ran diagnostics, no error codes . Ran temp checks .tried recalibration, temps are still inconsistent Found temp probe reading under temp. Return set 11/4; ordrng 1 W11598120 (Temp)"

"Arrived on site to inspect range MER8674AS0 ovdn not reaching preheat temps. Upon further inspection, the customer advised that the oven doesn't reach preheat temps, and they recently had it serviced with another company. I gained access to the bake element and found it good. I tested the unit on Bake at 350 degrees and found the element getting fully heated as it turned bright orange. I pulled the unit out and gained access to the main harness at the back of the unit. I tested voltage at the terminal block and found 243V. I tested amp draw to the bake=14amps and the broil=17amps. While testing at the back, I found the oven sensor was new and incorrect. When I inspected the sensor connections, I found the connsctionsmwere not making good contact due to the sensor being a universal part. I removed and replaced the sensor and retested the oven on Bake at 350 degrees and found the unit is operating as designed. My preheat temp was 363 degrees, and the peak temps was 402 degrees. I advised the customer of my findings and repairs. Job completed. WPW10181986"

"Arrived on refrigerator not cooling. I confirmed both compartments are room temp. I went to the rear and heard the compressor make a loud high pitch buzzing for 5 seconds and turning off. I replaced the start device and same issue occurring. I checked amperage and found the compressor pulling 8.3amps. Compressor has failed and a sealed system is required ordering WPW10143759 DRIER UV, W11506635 ACCESS VALVE, W11727250 compressor, and W11598434 Evaporator. Office to RS.; ordrng 1 W11727250 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier Uv) and 1 W11598434 (Evap)"

Arrived on WTW4955HW3 for washer with power but display not working. Talked with the customer and found the issue to be a constant drain and no function allowed. I verified a F3E1 pressure sensor failure is present and drain pump will constantly run. Will need to order W11608056 control for repair. Office to RS as we are out of stock. No parts installed.; ordrng 1 W11608056 (Control)

"Arrived on WTW5057LW0 for standing water. I found water to be standing in the basket. I checked the continuity for the drain pump and found a OL present. Harness to drain pump has a break. I replaced the harness and tested unit. Found belt squeal present so i replaced cam and belt. Unit now operates as designed. Call complete. No leaks. Installed W11643701 Harness, W11239857 BELT AND W10721967 CAM."

Arrived onsite for range bake and broil elements not working. Found breaker flipped off. I verified hard plastic bushings as present. Per new procedure after speaking with PR I ran unit to 500 degrees with ground off. After reaching temp I hooked the ground back up and started unit to 500 degrees bake after going down to 300 degrees. Unit reached temp and waited 10 minutes and no tripping occurred. Advised customer to let it bake for 2 hours for burn off and he stated he will cut it off. Set a cook time just in case. Call complete. No parts installed. Customer not on-site for signature.

"Arrived on site for a dishwasher model KDFE204KPS1 that is not completing cycles and is flashing an error code. Inspected unit and work area. The customer stated that they had a wash. Cycle that stopped mid cycle and would not finish. He said that the unit went into drain mode and was draining even without water inside of the machine. He advised that he's tried several times to start the machine again, and it kept flashing that error code. I ran the unit through diagnostics and found an F8 E4 (float switch open) error code. I gained access underneath and found soapy water inside of the overflow tray under the machine. I explained to the customer that it appeared. They may have had too many suds inside of their dishwasher, causing the suds to overflow into the drip tray. The customer stated that he did notice that there was an overabundance of suds inside of the dishwasher when it stopped and that it seemed to be leaking from the front left. I removed the water from inside of the overflow tray and leveled out the machine due to a decent lean to the left. I ran the unit through a diagnostic cycle and found all portions of the machine working and operating as designed with no leaks present during operation. I did find an abundance of suds inside of the dishwasher at the end of the cycle, indicating that the customer still needed to clear out the remaining suds build up inside of his dishwasher. The unit is working and operating as designed, and no parts were installed."

Arrived onsite for WCG55US0HS00 with broken grate. Verified failire and ordering grate kit to repair. No parts. No other performance concerns.

Arrived on site for dishwasher leaking . Found seal at bottom of door warped and allowing water to leak out from under door . Nomother leaks detected at time of service. Ordering seal . Return set 11/3. ; ordrng 1 W11664713 (Door seal)

"Arrived on site to inspect refrigerator WRS335SDHM07 not cooling properly. Upon further inspection, I tested temps in the FC= -5 degrees and RC=56 degrees on the top shelf. I found the evaporator fan was not operating, and no air was circulating. Based on the frost pattern on the evaporator, the unit has been operating as designed as the unit has been defrosting and cooling properly, and there was no ice build-up. Had the evap fan not been operating properly, the frost would have accumulated into ice and built up on the evaporator. I placed the unit in diagnostics and tested the evap fan motor, and it failed to turn on. I tested voltage to the motor and found 122V. I removed and replaced the fan motor and retested, and the unit is operating as designed. No water leaks observed during service, job completed. WP2315549"

Arrived onsite for range bake and broil elements not working. Found breaker flipped off. I verified hard plastic bushings as present. Per new procedure after speaking with PR I ran unit to 500 degrees with ground off. After reaching temp I hooked the ground back up and started unit to 500 degrees bake after going down to 300 degrees. Unit reached temp and waited 10 minutes and no tripping occurred. Advised customer to let it bake for 2 hours for burn off and he stated he will cut it off. Set a cook time just in case. Call complete. No parts installed. Customer not on-site for signature.

Arrived on site for ice machine making too much ice . Found bin thermistor resistance out of range . Replaced thermistor . Reran diagnostics. All checking normal. No water leaks detected at time of service. Job complete

"Arrived onsite for KRSC536RPS00 doors not being aligned and found unit operating with poor alignment. Shifted cabinet to achieve desired door level. Unit is now operating properly. No leaks detected, no parts used."

"Arrived on site for a washing machine model WTW500CMW0 that won't start a cycle. Inspected unit and work area. The customer advised that the machine worked for a couple cycles and then completely quit. I tested the washing machine and found the lid. Would lock, but then the unit would not spin to start a cycle. I gained access underneath and found the motor connector not fully inserted into the connector. I clipped in the connector and checked all components. I found all components in good condition. I gained access to the control and checked resistance through the motor. I found the motor showing 8.3 ohms of resistance through all three windings showing the motor was good. I plugged the washer back in and tested the machine again multplie times on several different cycles. I found the ,achine starting every one and would advance to agitation without an issue. The unit is now working and operating as designed. Call complete. No leaks were present during service and no parts were installed."