Service History 5 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manor, TX 78653

Matthew

Job Details: 12/03/2024

"Arrived onsite for unit needing gearcase and wash plate replacement. Disassembled unit for replacement and also found cam and actuator needed replacement. Replaced all four components. Tested and unit is now functioning properly. Job complete . Used w11449840, w11481722, w10721967 and w11510461"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Austin, TX 78724

Matthew

Job Details: 12/03/2024

"Arrived on site for dampener not closing. On arrival inspected unit and found vent box was taken off for inspection. Had access to dampener and found unit was functioning properly, opening and closing as designed. Took pics. Vent box is mis-shaped and is obstructing the damper. Customer will address with builder. Unit is functioning as designed. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JZ3

Near New Braunfels, TX 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for unit having inconsistent temperatures. Found unit was not cycling properly in bake cycle. I replaced sensor and tested, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near New Braunfels, TX 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not starting, found error codes F0E1 and f5e2. I ran self diagnostics test, unit failed on the first fill. Found failed control board, door latch, and ordering pressure sensor, valves, and bellow. Customer bought at Costco, unit has 2 year warranty. ; ordrng 1 W11316246 (Pressure switch) and 1 W11688994 (Valve) and 1 W11688995 (Valve) and 1 W11578223 (Bellow)"

We serviced a

MAYTAG WASHER

Model MHWE900VJ00

Near Elgin, TX 78621

Matthew

Job Details: 12/03/2024

Arrived onsite for unit not starting a cycle. Found that either the Sud error and F35 error are automatically being displayed after door locks. Both errors are relaying the pressure sensor. Ordering sensor and control . Set to return Tuesday the 10th. ; ordrng 1 WPW10249845 (Pressure switch) and 1 WPW10004260 (Pressure sensor hose)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, TX 78130

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit making a noise. I ran diagnostics, found normal shifting noise, found unit to be operating properly at time of service. I told customer to try and get a video of unit making noise for us if it happens again."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Elgin, TX 78621

Matthew

Job Details: 12/03/2024

"Arrived inside for 7/4 error. On arrival tested unit. Confirmed error. Tested and confirmed basket not dis-engaging from agitating to spin. Inspected underneath unit and found oil leaking from gear case. Also rotor is seized, was able to remove rotor bold but is also rusted. Need to replace gearcase, rotor, stator, clutch. Also bringing drain pump as it is saturated. Office to reschedule. Let unit unplug as not to use. Office to reschedule ; ordrng 1 W10752189 (Rotor bolt) and 6 W11027980 (Stator screws)s and 1 W11396717 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRTX5028PM02

Near San Marcos, TX 78666

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of missing ice maker. This unit has the option for an ice maker, and since this unit did not originally come with an ice maker, the ice maker isnt covered under warranty. I explained this to the office, unit tested good at time of service."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cedar Park, TX 78613

Miguel

Job Details: 12/03/2024

"Arrived on site with final piece needed for repair, removed bottom cover. Installed cam. Recalibrated machine. Completed diagnostics. Call complete. No leaks"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Cedar Park, TX 78613

Miguel

Job Details: 12/03/2024

Arrived on site for refrigerator freezing. 33 in refrigerator. 22 in crisper. 9 in fzr. Removed evaporator cover and confirmed good frost pattern. Motor evaporator checks good. Ran test 3 and nothing happens. Fan runs in normal operation. Replaced damper control. Verified operation. Called Techline with findings. Sr#7740456077

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Schertz, TX 78124

Brandon

Job Details: 12/03/2024

"Arrived on site for customer complaint of unit not washing properly. Found water supply turned off to unit, I turned water supply on, unit tested good."

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Austin, TX 78759

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect dryer not drying. Upon further inspection I ran an airflow test and found that the dryer is operating without issue however the airflow test did not pass indicating a restriction in the vent line. I found a kinked vent hose and straighten it out and tested aging however the test is still coming us as poor airflow. I verified that the dryer is heating properly. The customer will need to have maintenance check the vents and or clean. No issues found with the dryer and no parts installed.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Cedar Park, TX 78613

Miguel

Job Details: 12/03/2024

"Arrived on site with new motor parts. Removed back panel. Replaced rotor, stator and screws. Reassembled and verified operation. Call complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Cedar Park, TX 78613

Miguel

Job Details: 12/03/2024

"Arrived on site for washer noisy during spin. Agitator was sent as old one needed to be broken off. Broke off agitator and drum still does not separate. cutting wheel broke. Mini sledge not getting it off. Unable to remove gearcase from basket or drum. Will need complete rebuild. Including baskets, screws, wires and all previous parts. Extra time requested. Authorization required. ; ordrng 1 W11219115 (Tub outer) and 1 W11513243 (Inner basket) and 1 W11513243 (Lower harness) and 1 W11568797 (Drain) and 1 WP8533928 (Dran screwi) and 1 W10752187 (Agitator screw) and 4 WPW10249633 (Gearcase screw)s and 2 W11596033 (Actuator screw)s and 1 W11396716 (Suspension) and 1 Extratime (Extra time) and 1 Authorization (Authorization)"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Austin, TX 78759

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect range not operating and displaying error code. Upon further inspection I observed F1E1 internal board malfunction. I replaced the control and tested the unit. The unit is now operating as designed. W11707168

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Austin, TX 78726

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect dishwasher front panel developing rust around vent. This was not cause by the customer and is a manufacturer defect. I am ordering the panel W11416371 and nameplate W10909682. I am scheduling for December 9th. No water leaks observed during service.; ordrng 1 W10909682 (Name plate) and 1 W11416371 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Pflugerville, TX 78660

Daniel A

Job Details: 12/03/2024

"Arrived on site to inspect refrigerator making loud noises and hole in the RC lining. Upon further inspection, I was able to determining the source of the noise was the evaporator fan. The fan did not show any signs of ice buildup from ice maker overfill. I verified that the ice maker was operating and filling without issue. I replaced the fan motor and filled the crack/hole with sealant. The unit is now operating as designed. No water leaks observed during service. WP2315549"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Austin, TX 78726

Miguel

Job Details: 12/03/2024

Arrived on site for moisture in freezer. Door seems to be closing. Found large gaps between liner and cabinet. Ordering silicone. Reset for mon 16. ; ordrng 1 w10841140 (clear silicone)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Bee Cave, TX 78738

Miguel

Job Details: 12/03/2024

Arrived on site for door being dented. Vacant apartment. Confirmed damage to door. Replaced door panel. Verified operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Austin, TX 78758

Daniel A

Job Details: 12/03/2024

Arrived on site to inspect refrigerator ice maker overfilling. Upon further inspection I found a solid block of ice in the ice bin and ice on tye bottom of the FC. I examined the ice maker and found the the tube for the inlet to the ice maker was too short. I installed a longer inlet tube from my truck stock and retested the ice maker. The ice maker is now operating as designed. No water leaks observed at the end of service

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76502

Robert

Job Details: 12/03/2024

"WTW4816FW3 Arrived on site for a washer with washing issues. On arrival did not find any error codes. Further inspection found part#s w11603810,w10721967 and w11481722 had failed replaced parts tested and calibrated product works as it's designed no water damage to clients home no visible water leaks from watersupply."

We serviced a

KENMORE REFRIGERATOR

Model 596.75232402

Near Burnet, TX 78611

David Z

Job Details: 12/03/2024

"Customer requested no service on refrigerator, unit is cooling and aged and noise is not affecting function."

We serviced a

JENN-AIR RANGE

Model JDRP436HL01

Near Andice, TX 78628

David Z

Job Details: 12/03/2024

"Arrived on site to diagnose commercial style range making noise. On arrival customer showed me a video that clarified the noise. The sound I heard sounded almost like a transformer or a locked compressor rotor just buzzing. This noise has only ever happened a couple of times since they have had it, and both times it was when the unit was cold, and not in use. Function of the unit is fine. Last time the noise was heard was 11/19. I called tech line and sent the same video of the noise heard. Without being able to duplicate there is no recommended repair, SR7740455216. After further discussion this noise may be related to line noise coming into the control, affecting the transformer / filters. Customer will take additional videos and data in the event the issue becomes more frequent or continues to repeat. No repair made at this time due to being unable to reproduce. Call Completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Liberty Hill, TX 78642

David Z

Job Details: 12/03/2024

"Arrived on site to diagnose dishwasher leaking from front right corner. I first noticed that the unit is not squared, and it's actually angled forward instead of towards the back. I pulled the toe kick off and found the rear feet aren't even on the ground and just floating. Unit has a bowed trim piece above it, and once I pulled the front feet forward to level it, the door is now hitting trim. The unit has front feet on flooring, and 1/4' behind that is tile / broken tile that's uneven. I ran the unit with the front panel off, and saw no leaks present but quite a bit of sudsing. I recommended using less soap since the house is on a water softener. In order to get the unit to fit and sit square the builder needs to come out and clean up the trim and all the tile and such under the unit so that it can be properly aligned, otherwise it will continue to drip if it's canted forward. Unit itself is working as designed, but builder needs to revisit the installation. Call completed, no parts used."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Killeen, TX 76549

Robert

Job Details: 12/03/2024

"WFES3030RS0 Arrived on site for a range tripping breaker. On arrival found range working as it was designed. Replaced part #w11696067,w10856603, andw11182108 . Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on preheated to 500 degrees temperature reached without tripping breaker. Polarity was correct not damage to wire harness voltage correct. Recommended client toleave on for 1 hour and 30 minutes. Also notified client if it happens again to notified home builder and whirlpool. Calling whirlpool safety file# 7740406279"

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Killeen, TX 76549

Robert

Job Details: 12/03/2024

MVWC555DW0 Arrived on site for a washer on arrival found suspension had failed ordering part#W11130362 Checked gearcase no signs of oil office to reschedule for client. Returning parts just in case needed. ; ordrng 1 W11130362 (Suspension)

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Tow, TX 78672

David Z

Job Details: 12/03/2024

Arrived on site to install control ordered on previous visit. Replaced main control with a version 8.0 software unit and tested. Verified proper operation with no leaks found. Parts used - W11657965.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Belton, TX 76513

Robert

Job Details: 12/03/2024

WDT750SAHZ0 Arrived on site for a dishwasher leaking per client.On arrival ran diagnostics no error codes no water leaks on diagnostics. Inspected spray arm it was defective replaced part #w10837249 and w11177741 tested product no water leaks product works as it's designed left defective parts with client.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM05

Near Austin, TX 78754

Scott

Job Details: 12/03/2024

"Arrived on site , replaced handle and both screws WP489357, WP489357 x2. No other issues found . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78717

Gerry C

Job Details: 12/03/2024

"WDTA50SAKZ0 Arrived to inspct panel damage. I found the area around the vent had corroded. I removed and replaced the door panel and tested. Operational test good, no leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVWB865GC1

Near Cedar Park, TX 78613

Gerry C

Job Details: 12/03/2024

"MVWB865GC1 Arrived to install parts. The customer presented a video and I could hear the noise and it was from the utilities at the back of the machine, vibrating against the back wall. I adjusted the hoses and cord, securing away from the back of the machine and the issue was resolved. The oil found on the prior service was from a prior failure of the gear case and I found the current gear case fukly intact and leak free. I advised the customer on my findings. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Leander, TX 78641

Gerry C

Job Details: 12/03/2024

"WRS321SDHZ08 Arrived to inspect mold in ice maker. The issue was actually with the separator assembly and ice chute flap, which had dislodged. I reassembled the separator and reinstalled. The doors required alignment and all other functions of the machine were as designed. No leaks observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Leander, TX 78641

Gerry C

Job Details: 12/03/2024

"WDP540HAMZ2 Arrived to inspect drying issue. I found the machine with no error codes and all functions were present. The door would not fully close due to the position of the tub assembly and after adjustment, the issue was resolved and the door closed as designed. I suspect much of the heat was being lost during the cycle and the adjustment should correct. The customer was using pods and no rinse agent and I advised them on detergent type and amounts and that the machine requires rinse agent to dry as intended. Do leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Austin, TX 78754

Scott

Job Details: 12/03/2024

Apt 1142 Arrived on site for elements not heating . Found only right rear element not heating . Found element broken . Replaced element W11171119. Range is functioning properly . Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Austin, TX 78753

Scott

Job Details: 12/03/2024

Apt 1105Arrived on site for display issues . Display is flickering and dim . Unit is drying properly . Replaced console W11378949. No lint build up at time of service . No other issues found . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Leander, TX 78641

Gerry C

Job Details: 12/03/2024

"10-3, 2-1 and then malfunctioned with a fast blinking start button and 5-1. The service mode could not be progressed any further from that point and I exited. I removed and replaced the main control, inspecting the vent fan for any visible signs of water damage and subsequent shorting. Finding none, I completed the service and the machine completed a service test mode, as desinged, with all functions present. No leaks observed during service."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Temple, TX 76504

Sterling

Job Details: 12/02/2024

"On arrival verified complaint of unit tripping breaker. Took photos of mod Ser, product front, product surroundings, and break, only have elements on arrival. Spoke to TL Unit has TL note for needing main control due to tripping breaker. 7740440876. Ordering main control W11696067 Resch 12/13 per customer request. No one available to sign ticket. ; ordrng 1 W11696067 (Main control)"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC1

Near Austin, TX 78732

James K

Job Details: 12/02/2024

"WFW9620HC1 Arrived on site for unit receiving no water error. Upon arrival, enter diagnostics and found FE01 starting a load when self cleaning, F5E2 lock failure, F4E1 wash heater relay error and F8E1 long fill. Cleared codes. In addtion, the unit was not leveling correctly. Proceeded to replace W10888529 feet (2), W10888529 foot (2), W11688995 valve cold and W11688994 valve hot. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Temple, TX 76504

Sterling

Job Details: 12/02/2024

"On arrival verified complaint of no heat. Verified voltage and polarity. Ran cycle with magic lights tool found no lights so no microwaves generated. Further inspection found diode blown and burned. Replaced diode and re ran cycle. Immediately the mag made noise and blew the fuse. On inspection of parts found magnetron antenna is damaged. Reordering magnetron W10754299, recommend replacing magnetron, fuse, and possibly cap. Will need further diag. Reschedule for 12/6. Installed w11256462 diode. ; ordrng 1 W10754299 (Magnetron)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS06

Near Spicewood, TX 78669

James K

Job Details: 12/02/2024

"KCGS556ESS06 Arrived on site for mid burner not working. Upon arrival, found mid spark module detached from burner head. Proceeded to replace WPW10639175 center orifice holder. Tested unit and now unit is functioning as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Temple, TX 76502

Sterling

Job Details: 12/02/2024

On arrival verified complaint of not defrosting. On arrival found u it had defrosted after previous visit set defrost to 8hours and not ADC. Per TL instruction installed ui first and reran defrost heater test. Found defrost heater is functioning correctly and heard sizzle. Set defrost type to 8hours again. Unit is making ice at this time and heard upper ice maker fill with water on its own. Job complete installed w11636544

We serviced a

KITCHENAID DISHWASHER

Model Kdte204gps0

Near Austin, TX 78738

James K

Job Details: 12/02/2024

"Kdte204gps0 Arrived on site the inside was ongoing remodeling. House was covered in protective film. As a result, unable to work under the conditions. Homeowner states the renovation will be done this week. Reschedule for next week. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, TX 76504

Sterling

Job Details: 12/02/2024

On arrival verified complaint of unit not running cycle. On running diag found f7e6 error code. Ran diag test and only works counter clock wise. Inspection of harness shows broken orange wire at the cap. Replaced harness and re ran test. Unit is now working correctly. Job complete installed w11643701

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78744

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for noise. Upon arrival customer presented video of the issue, sounds like a diffuser issue. Engaged diffuser in diagnostics, noise was present. Replaced diffuser (W11236851) and tested unit, noise has been eliminated. Also noticed when ice maker was cycling, unit would get stuck in the break position and motor would keep turning and make a loud clicking noise. Unit will also need an ice maker. Ordering part, rescheduled for 12/06.; ordrng 1 W10873791 (ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, TX 78633

Jonathan M

Job Details: 12/02/2024

"Arrived on site for a dryer that is making noise during operation. Inspected unit and work area. The customer advised that the unit sounded like a squealing noise whenever the unit was starting the cycle. I disassembled the unit and checked all components. I went ahead and replaced the rollers and idler pulley, reassembled the unit, and found the unit working and operating as designed. Call complete. 4392067"

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Florence, TX 76527

Jonathan M

Job Details: 12/02/2024

"I have on site for a washing machine that is giving the same error message. Inspected unit and work area. I did confirm the customers complaint and found the wire harness broken, causing the unit not to drain. I replaced the wire harness and tested the unit. I found the unit working and operating as designed. I left the defective part with the customer. See photos. The unit is working and operating as designed with no leaks. Present during operation. Call complete. W11590868."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78748

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for scraping noise. Upon arrival customer presented video of the sound. Unit was also running a cycle at the time of service and you can hear an audible clicking sound constantly. Gained access to lower components, removed splutch and spun the gear case shaft. Click is internal. Will need to replace gear case and splutch assembly, shift actuator, belt as precautionary. Replaced gear case (W11449840), splutch assembly (W10721967), shift actuator (W11481722) and belt (WPW10006384). Ran a calibration cycle successfully. Ran a diagnostic cycle, noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, TX 78745

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for not draining. Upon arrival customer stated unit would stop mid cycle, not drain and keep the lid locked. Inspected harness, found both drain pump wire broken causing these symptoms. Repaired wires with a butt splice and secured harness to prevent any future breakage. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78737

Tim M

Job Details: 12/02/2024

"Arrived on site to replace previously diagnosed parts. Replaced valve (W11038689), suspension (W11130362), splutch assembly (W10721967), belt (W11239857) and customer provide shift actuator (W10913953). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Del Valle, TX 78617

Joe Z

Job Details: 12/02/2024

"Arrived on site for takes too lang to dry. Upon arrival, test polarity and is correct. Test unit unit and is heating correctly. Ran a vent test and there is no airflow. Found hose all the way in floor hole pressed against floor internally. Pull hose out and now get a good airflow. Advised customer of issue. Unit is operating as designed. Job complete no parts used"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Austin, TX 78747

Tim M

Job Details: 12/02/2024

"Arrived on site to test unit for not draining. Upon arrival customer stated unit drains but when starting a cycle, unit will sense for one minute while making clicking noises, then itll switch to done. Verified issue, inspected lower components and found slider rivets have failed. Replaced slider (W10734521) and left failed part with customer, tested unit, cycles are now properly starting and progressing. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Austin, TX 78704

Joe Z

Job Details: 12/02/2024

Arrived on site for continued issues with F27 error. Found lots of suds without adding detergent. All the build up from previous visit may have not been cleared. Ensured there is no remaining soap residue. Test unit by running 2 normal cycles. There is no longer suds present. Unit is operating as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cedar Creek, TX 78612

Joe Z

Job Details: 12/02/2024

Arrived on site to install previously ordered parts. During replacement of parts found green light on control no lighting indicating control failure. Replaced control W11419171. Console now operates. Also found strike is broken due to faulty latch. Replaced latch W11700916 and strike W11457841. Test unit by running a normal cycle. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Del Valle, TX 78617

Joe Z

Job Details: 12/02/2024

F7-F 7 motor unable to reach target rpm. Test unit and found noise coming from cam. Inspected unit and and found actuator has failed. Also found feet have never been leveled. Also during testing found hot water is not operating. Disconnected hose and confirmed there is no water coming from hot supply. Advised customer about hot water issue and can only use cold wash at this time. Leveled feet and replaced actuator W11481722.test unit and is now operating as designed. Job complete

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Bastrop, TX 78602

Joe Z

Job Details: 12/02/2024

"Arrived on site for not operating. Upon arrival, inspected unit and found water in tub. Ran diagnostics and got F9-E1 long drain. Raised unit and found broken harness to drain pump. Replaced harness W116433701 adjusted all 4 leveling feet. Test unit and is now operating as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model LSQ9010PW6

Near Moody, TX 76557

Tyler

Job Details: 12/02/2024

"Arrived on site for washer needing 285753A coupler, wp21366 spanner, 3360629 gearcase, 285785 clutch, 285353 retainer, wpw10080230 ring, wp63292 washer, w10820043 basket drive, wp8577374 seal, and wp3354845 clip, 285809 cam, and 285565 agitator. On arrival installed parts and tested unit. Found washer working as designed with no leaks. Call complete"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ13

Near Gatesville, TX 76528

Tyler

Job Details: 12/02/2024

Arrived on site for refrigerator making a loud noise in fc. On arrival found evap motor w11661931 had failed and replaced it. tested unit Found noise removed and working as designed. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Wimberley, TX 78676

Andrew

Job Details: 12/02/2024

Arrived on site to test unit for power surging while in use. Replaced control(W11552018) and panel(W11175577) with no improvement. Found chassis piece high voltage mounts to is bent preventing proper seal with air deflector. Causing Mag thermostat to get hot and cause issue. Office to reschedule. SR#7740438449; ordrng 1 W11520831 (Chassis) and 1 W10422269 (Filter board) and 1 W10471570 (Air deflector)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Gatesville, TX 76528

Tyler

Job Details: 12/02/2024

"Arrived on site for dryer taking to long to heat and sparked around terminal block. On arrival confirmed issue and found 279318 terminal kit, WP3397659 terminal block broken. Inspected element and thermostats and fuses but found no failures. Rescheduled customer for 12/9/24 to complete repairs. ; ordrng 1 279318 (Terminal kit) and 1 WP3397659 (Terminal block)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78723

Joe Z

Job Details: 12/02/2024

Arrived on site for making vibration noise. Test unit and confirmed issue. Disassembled unit and found lots of lint build up on blower wheel and bracket on housing not secured causing bracket to rub housing. Uploaded pictures to SD. Cleared all lint and secured bracket. Test unit and is operating correctly with no unusual sounds. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Blanco, TX 78606

Andrew

Job Details: 12/02/2024

"Arrived on site to test unit for no ice production and melting in ice bin. Found ice maker fan not engaging in diagnostics test 36. Recommend ice maker fan, ice maker and FC door gasket. No parts replaced at this time. Scheduled for 12/09. 3575; ordrng 1 W11658802 (Ice maker) and 1 W10846539 (Ice box fan) and 1 W10407216 (FC door gasket)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Manchaca, TX 78652

Leonardo

Job Details: 12/02/2024

Arrived on site to test unit for door handle hinging. Test unit and found stripped screw on right side. Replaced screw and installed new screw test unit and unit test good job complete.

We serviced a

JENN-AIR OVEN

Model JGRP536HL00

Near Blanco, TX 78606

Andrew

Job Details: 12/02/2024

"Arrived on site and replaced previously diagnosed control(W11356259) and UI board(W11356247). Was able to get unit to respond but not obeying commands. Spoke with Techline and recommended having unit connected to WiFi to ensure latest software is updated. Spoke with WiFi connectivity team and verified software is updates per whirlpool recommend control and UI replacement, again! Office to reschedule. SR#7740444439; ordrng 1 W11356247 (UI) and 1 W11356259 (Control)"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JZ6

Near Blanco, TX 78606

Andrew

Job Details: 12/02/2024

Arrived on site to test unit for oven not heating. Found no power to spark igniter. Replaced spark module(W11162730) and tested unit to 350? with no issues. Unit is now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Kyle, TX 78640

Leonardo

Job Details: 12/02/2024

Arrived on site to test unit for unit not draining correctly. Test unit and found unit draining correctly and customer complain about not drying correctly. Found rinse aid to be in lower level to dispensed. Turned it up to 5 test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Austin, TX 78747

Leonardo

Job Details: 12/02/2024

Arrived on site to test unit for unit giving F2E1 error. Found shorted keypad. Replaced control board test unit and unit test good. No one was home to sign job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ19

Near Blanco, TX 78606

Andrew

Job Details: 12/02/2024

Arrived on site to take pics of vertical mullion sweating per Techline. No sweat present on arrival. Customer stated she hasnt touched unit and appears to be working as designed now. Advised to monitor and if issue persists to call whirlpool. No parts replaced. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Buda, TX 78610

Leonardo

Job Details: 12/02/2024

Arrived on site to test unit for unit not cleaning top rack. Test unit and found unit getting plenty of water and water pressure is good. Found cups on the corner of the rack where they cant get water or bowls not facing down prevents water from cleaning bowl correctly. Moved the cups and bow to correct position and food came off the cups and bowls. Put dirty dishes in with not soap to test the unit and unit was cleaning correctly. Could not duplicate the problem of top rack not cleaning.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Lockhart, TX 78644

Leonardo

Job Details: 12/02/2024

Arrived on site to test unit for gas smell for 2-3 minutes right after starting the oven. Test unit and found flame to be normal and oven igniting right away. Can smell small amount of gas from the initial ignition of the oven then it goes away. No problem found advised customer to run vent when using the oven. Job complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ01

Near McGregor, TX 76657

Tyler

Job Details: 12/02/2024

Arrived on site for ice machine not making ice. On arrivA confirmed failure and during tests I found water falling over evap plate was flowing off to the right and left and not covering the center of plate along with allowing the water to bypass the return for water to go back into tank. Found evap plate wasnt smoothed out and after smoothing out the surface I found ice forming and falling onto and through grid as designed. No leaks present and customer requested filter part# F2WC9I1 so they could go by one. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Kyle, TX 78640

Andrew

Job Details: 12/02/2024

Arrived on site to test unit for not cooling properly. Evap was completely frosted up. Defrosted evap and found wires to defrost element were popped out of molex. Verified voltage to element was correct by manually engaging in diagnostics. Replaced heater assembly(W11650661) and evap thermistor(WPW10384183). Unit now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Temple, TX 76502

Tyler

Job Details: 12/02/2024

Arrived on site for washer not locking lid. On arrival found lower harness broken to drain pump p and latch broken. Replaced both w11670519 latch and w11643701 harness. Tested u it and found control pressure switch also broken and replaced w11626074 control. Retested washer and found it working as designed with no leaks. Call complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Troy, TX 76579

Tyler

Job Details: 12/02/2024

Arrived on site for washer leaking. On arrival confirm3 failure and found outter basket was damaged from previous gearcase installed and W11219115 outter tub was broken and causing leak around gearcase seal. Tried repairing basket but found it to damaged and not sealing. Ordering tub and office to reschedule once availability of parts is known. ; ordrng 1 W11219115 (Outter basket)

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Austin, TX 78744

Leonardo

Job Details: 12/02/2024

Arrived on site to test unit for unit tripping breaker. Test unit and unit trippier breaker in pre heating mode. Relaxed bake and broiler elements test unit by pre heating to 500? and unit pre heated correctly. Called Techline per Techline we will not need to replace board. SR#7740443829 called safety to report and safety sr#7740306217

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Horseshoe Bay, TX 78657

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit ice production had stopped. Inspected the door harness and found white wire broken in the left door hinge harness. Wire repair not viable due to the tension of door motion. Advised customer on findings. Advised customer to reach out to whirlpool customer care to discuss concerns with cost of replacing the door to resolve.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Horseshoe Bay, TX 78657

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit operating with failed external drain pump causing unit to power off and stay off. Replaced the external drain pump. Unit is now operating as designed. All checks good. W11539855

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Georgetown, TX 78626

Lou

Job Details: 12/02/2024

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. I found the valve dispensing water into the tub, but the motor failed to turn on and I could hear an electrical buzzing at the sump motor. I advanced through testing and found the dispenser, drain pump and element are all operating as designed. I had my customer sign the waiver of damages when working with water or moving the unit. I removed and replaced the sump assembly and retested and unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed. W11613479"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Lou

Job Details: 12/02/2024

"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, I tested the unit and found the relay on the control was constant closed causing the venthood light to remain on at all times. I removed and replaced the main control and tested voltage and unit is operating as designed. Job completed. W11342846"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near Round Mountain, TX 78663

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit operating with broken broil element mount. Replaced the mount W11724411Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW8540BW1

Near Pflugerville, TX 78660

Andrew R

Job Details: 12/02/2024

"Arrived 9nsite for washer not advancing cycles. I found the washer not advancing to the spin cycle. I found the basket to spin in manual mode but when trying in other cycles it would not spin. Door latch is good however the basket still would not spin. I could not get the top off the washer. I suspect something is underneath the basket obstructing the washer from spinning. Office to RS.Ordering W10643260 Cntrl. This will be a parts research order. Will also need W10435302 Bearing and Shaft Assm, W10549509 Basket.; ordrng 1 PARTRESEARCH (PART RESEARCH) and 1 W10435302 (Bearing) and 1 W10549509 (Basket) and 1 W10643260 (Cntrl)"

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Round Rock, TX 78665

Andrew R

Job Details: 12/02/2024

Arrived onsite for dryer leaking. Upon arrival I noticed the dryer to be leaning heavy in the front. I suspect the dryer to be leaking from the door due to the dryer sitting heavily to the front which for this unit it is supposed to lean a bit in the back. I re adjusted the feet. The unit now sits as designed and the unit heats and cycles as designed. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

JENN-AIR OVEN

Model JJW2830LL00

Near Andice, TX 78628

Wesley

Job Details: 12/02/2024

Arrived onsite for lower oven door missing cabinet side glass causing the door to be weighted incorrectly and the oven to not retain heat. Ordering inner glass and missing clip/screw. Advised customer and findings and solution. PSP parts on order for repair. Office to reschedule.; ordrng 1 W11602610 (Inner door glass) and 1 W11598128 (Bracket support) and 1 W11602624 (Screw)

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Burnet, TX 78611

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit operating with failed slider causing noisy and failed spin operation. Replaced the slider and kit. Unit is now operating as designed. Advised customer on repair. W10734521

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Burnet, TX 78611

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit with cabinet damage resulting is significant air gapping causing the unit to condensate and freeze the airway shut resulting in no cool in the fridge. Advised Techline on findings and unit was designated as damaged on arrival #SR7740445404 Kirt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78754

Andrew R

Job Details: 12/02/2024

Arrived onsite for washer continously draining. I found that the washer would intermittently drain even with the pressure line off. The drain pump checked good at 20.6 ohms. All sources lead to the control water pressure sensor failing and causing the washer to continuously drain. Customer stated he didn't want to continue with repair. Call complete. No water leaks present at time of service. NO parts installed.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Round Rock, TX 78665

Andrew R

Job Details: 12/02/2024

Arrived onsite for dryer not heating. I confirmed dryer would not heat when called. I found the hi limit to be open. I replaced the hi limit and unit now heats as designed. I also let maintenance know that the customer will need their vent cleaned as I found lint inside the hose. This could've caused the hi limit to blow open. The unit now operates as designed. Call complete. Installed 279816 HI-LIMIT TSTAT.

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS7

Near Hutto, TX 78634

Andrew R

Job Details: 12/02/2024

Arrived onsite for range with gas smell occurring. Upon arrival I used my sniffer on the burners and the oven. No gas leaks are present. I tested the oven where the issue is occurring. I found the ignitor to be sparking but the flame not being lit. I found the ignitor cover to be bent outwards causing the spark to not reach the gas. I bent the cover back into its normal position and the oven is now igniting with no issue. I called safety and let them know the findings. No gas leaks present at time of service. Call complete. No parts installed. Called SAFETY SR 7740365741

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Austin, TX 78703

Luis

Job Details: 12/02/2024

"Arrived on site for no ice. Ran diagnostic found a defective drain cap,replaced cap,unit passed all other diagnostic,checked no leaks no one available for signature. Used W11023835; used 1 W11023835 (Cap drain) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM04

Near Austin, TX 78753

Andrew R

Job Details: 12/02/2024

Arrived onsite for fridge door not sealed. Upon arrival I found no gaps between the fridge door gasket or the freezer gasket. I checked the frame of the unit and also found no gaps present. Unit functions as designed at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Austin, TX 78753

Andrew R

Job Details: 12/02/2024

Arrived onsite for range not operating. Upon arrival I found the range to be functioning as designed. I tested the burners and oven and all worked as designed. Maintenance informed me that they have fixed a lot of issues on the units and that this was one of them. Call complete. No parts installed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Austin, TX 78748

Luis

Job Details: 12/02/2024

"Arrived on site for cooling issue. Per customer unit will stop cooling,customer has to unplug and power unit back on and unit will start cooling again. Ran diagnostics thermistors and fans passed,ran heater test waited heater powered on diagnosed a control issue,replaced the main control and ui powered unit on compressor and fans powered on. Used w11566894,w11595219"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHB10

Near Austin, TX 78745

Luis

Job Details: 12/02/2024

Arrived on site. Found a defective center rail assembly installed a new center rail reinstalled drawers tested operation good. Used wpw10326469

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Andice, TX 78628

Wesley

Job Details: 12/02/2024

Arrived onsite and found unit operating with failed door leveling. Adjusted unit cabinet to level the doors. Unit is now correct and operating as designed. Advised customer on repair and findings. All checks good. No parts used

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Austin, TX 78757

Luis

Job Details: 12/02/2024

"Arrived on site for thin ice. Ran diagnostic found a defective valve,loud noise from recirculating pump and defective bin thermistor,replaced pump,valve and thermistor ran diagnostic all test passed. Used w10897719,w11542867,wpw10511923; used 1 Wpw10511923 ( Thermistor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Kyle, TX 78640

Luis

Job Details: 12/02/2024

"Arrived on site for moisture issues. Found a defective right side fresh food door gasket,replaced gasket ,remolded door gasket,checked seal good. Used 1 w10830162"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Kyle, TX 78640

Andrey

Job Details: 12/02/2024

"Arrived on site to test unit for scrapping noise, customer provided video of the noise, was able to pin point the noise to motor mount, added sound pad and tested, unit is now running as designed, job complete no parts installed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EPA08

Near Austin, TX 78746

Luis

Job Details: 12/02/2024

"Arrived on site for door issues. Found mullion not entering catch when closing door,raised mullion assembly tested door operation up door closing as designed."

We serviced a

AMANA DRYERZZZ

Model NED4655EW1

Near Austin, TX 78737

Andrey

Job Details: 12/02/2024

"Arrived on site to test unit for burning smell and rattling noise, tested unit found ceased rear bearing and and constant rattling noise coming for heater, replaced repair kit and element and tested, unit is now running as designed, job complete, installed 4392065, 279838"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Austin, TX 78737

Andrey

Job Details: 12/02/2024

"Arrived on site to test unit for grinding noise, tested unit found failed slider and loose rotor, replaced slider and secured rotor, tested unit unit is now running as designed no leaks detected job complete installed W10734521"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Niederwald, TX 78640

Luis

Job Details: 12/02/2024

"Arrived on site for no ice. Ran harvest test found icemaker not filling correctly,replaced icemaker same issue,diagnosed a defective valve,replaced valve ran fill test passed. Used w10882923,wpw10349187"