Service History 5 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Austin, TX 78758

Matthew

Job Details: 09/24/2024

Arrived onsite for unit making noise on startup. Plugged unit in and when compressor turned on the internal valves are rattling severely. Compressor will need to be replaced. Ordering Sealed system 2 hrs.; ordrng 1 W11557671 (Compressor) and 1 W11546605 (Evaporator) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 wpw10143759 (Dye drier) and 1 2hr (2hr)

We serviced a

KITCHENAID MICROWAVE

Model KMMF530PPS00

Near New Braunfels, TX 78130

Andrew

Job Details: 09/24/2024

Arrived on site to test unit for not heating when using microwave portion. Removed racks and bake pan. Tested unit with bag of popcorn and unit is working as designed. Advised customer to remove racks and bake pan when using microwave option and explained how it will interfere with stirrer. No parts replaced. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ2

Near New Braunfels, TX 78132

Andrew

Job Details: 09/24/2024

Arrived on site to test unit for door falling. Found LH hinge popped of spring. Reattached and unit is now working as designed. Unit has an actual good issue date of 10/17/23 so still within 1yr manufacture warranty. No leaks detected. No parts replaced at this time. Job complete.

We serviced a

JENN-AIR RANGE

Model JDRP436HM01

Near New Braunfels, TX 78132

Andrew

Job Details: 09/24/2024

Arrived on site and replaced previously diagnosed console(W11715959). Unit working as designed. Advised customer to download app and connect unit to WiFi. Also advised customer to contact JennAir to send new m/s tag. Job complete.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Seguin, TX 78155

Andrey

Job Details: 09/24/2024

"Arrived on site to previously diagnosed drain hose, customer explained that unit is making a loud screeching noise at the end and washer leaked a lot and damaged all floors, tested unit found cam slipping and causing the screeching noise, replaced cam, actuator and belt, fill manually 1/2 basket with water inspected all hoses and could no find any leak, drain water, the drain is draining properly with no issues, control could be malfunctioning causing unit to over flow so as precautionary replaced control and tested unit , unit is now running as designed, no leaks detected job complete installed W10721967, W11481722, W11556725, WPW10006384"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ5

Near San Marcos, TX 78666

Andrey

Job Details: 09/24/2024

"Arrived on site to test unit for not get up to temp, tested unit found only half of the bake burner igniting, inspected and found that the air gas mixture valve needed to be adjusted, adjusted and tested, unit preheated to 350 with contractor present with no issues, unit is now running as designed, no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near San Marcos, TX 78666

Andrey

Job Details: 09/24/2024

"Arrived on site to test unit for burners not lighting properly, tested unit found all burners igniting properly, tested multiple times with no issues, but noticed the AC vent above to range is causing a slight draft that could be responsible for the longer ignition times, unit is running as designed, no leaks detected job complete no parts installed"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Braunfels, TX 78132

Andrey

Job Details: 09/24/2024

"Arrived on site to test unit for SD error, tested unit found drain pump filter clogged with dogs hair, do to no clean out in the front customer was not able to clear restriction, cleared filter and tested, unit is now running as designed, no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL WASHER

Model wtw4855hw3

Near Manor, TX 78653

James K

Job Details: 09/24/2024

"wtw4855hw3 Arrived on site for unit now working. Upon arrival, found unit to start draining automatically. Proceeded to replace W11607637 control. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Pflugerville, TX 78660

James K

Job Details: 09/24/2024

"WDT750SAKZ1 Arrived on site for unit displaying F8E4. Upon arrival, customer stated unit will stop about 1 hour and 52 minutes. Entered error code checkup and saw F8E1 inlet water, no water, FAE2 vent wax motor electrical problem and F8E6 flow meter failed. Cleared codes. Ran consumer with dishes and tripped h2o error after initial fill. Proceeded to replace W11434044 valve. Tested unit and still same issue. Ordering W11535094 case brake. No water leaks detected at this time. Customer agreed to reschedule Sept 27th. Customer request to be on cancellation list. ; ordrng 1 W11535094 (Case brake)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pflugerville, TX 78660

James K

Job Details: 09/24/2024

"WTW5010LW0 Arrived on site for unit not washing. Upon arrival, customer mentioned the unit will start to sense and soon after go straight to done. Proceeded to check error codes and found F5E1 lid switch failure, F5E3 lid will not lock or unlock, F7E6 motor circuit open, F7E7 motor unable to reach target RPM and F7E1 tachometer error. Previous door lock errors were not cleared after part replacement. Proceeded to check capacitor and found reading 38 MdF. Proceeded to replace W11395618 capacitor. Before entering diagnostics, cleared all error codes. Diagnostics passed with no issues. Customer had few items of laundry and proceeded to test on Normal cycle. Unit cycled correctly and is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, TX 78753

James K

Job Details: 09/24/2024

"WDF332PAMS0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11697180 main wire harness. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

We serviced a

MAYTAG WASHER

Model MHW8630HC3

Near Kingsland, TX 78639

Gerry C

Job Details: 09/24/2024

"MHW8630HC3 Arrived to inspect detergent issue and shaking. I found the cause of the detergent issue and advised the customer. Further inspection of the shaking revealed two issues. The leg jamb nuts were not fully secured and an allowed excessive movement, which was corrected via tightening the jamb nuts. The second issue was the spin basket was not able to balance as normally expected. I could hear the balance ring bearings moving, but the fluid had an excessively loud sound of liquid gurgling and bubbling. The sound showed the balance ring had not been filled to the appropriate level during manufacture and will need to be replaced via tub assembly. No leaks observed during service. Office to arrange return service of two hours and to contact the customer to arrange return service. ; ordrng 1 W11378552 (Tub) and 1 TWOHOURS (Tub repair) and 1 Secondtech (Second tech, if not GC)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Leander, TX 78641

Scott

Job Details: 09/24/2024

"Arrived on site ,replaced control W11603810. Ran calibration and diagnostics. All checked normal . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Hutto, TX 78634

Wesley

Job Details: 09/24/2024

Arrived onsite for leak and found the customer had used regular dishsoap at the time of leak. Advised customer on use and care best practices. And verified systems operating as designed. All checks good. No parts needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Taylor, TX 76574

Wesley

Job Details: 09/24/2024

Arrived onsite and found unit operating with defrost failure large accumulation of ice but defrost is still working when forced in diagnostics. Rescheduling return service at customer next available. Ordering defrost harness and thermistor and controls. No parts used. ; ordrng 1 W10316760 (Thermistor kit) and 1 W11567938 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Kingsland, TX 78639

Gerry C

Job Details: 09/24/2024

"WFW5605MW1 Arrived to inspect door lock issue. Upon initial inspection, I verified the F5E3. Attempted entry into service mode was difficult and after several attempts, I was able to gain access. Notably, when in service mode, the code was not stored and kept flashing at the incorrect time during the service mode entry, denoting some type of software issue. I unplugged the machine for several seconds and the reapplied power, causing it to re-initialize its software. All issues were fully corrected and several service test mode and customer mode cycle operations had no additional errors and operated as expected. No leaks observed during service."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78749

Leonardo

Job Details: 09/24/2024

Arrived on site to test unit for unit not starting. Test unit and found wash motor not coming on. Pulled unit out to check connection and voltage and found wash motor disconnected. Secured connection test unit and unit working as designed job complete NO PARTS USED. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Austin, TX 78704

Tim M

Job Details: 09/24/2024

"Arrived on site to test unit for no operation. Upon arrival customer stated that it keeps having the same issue. After thermal fuse is replaced unit will run for 1 cycle and then not run again. Inspected unit found thermal fuse reading open. Unit is receiving proper voltage, pulling proper amperage, and vent test shows vent is clear and free of restrictions. Due to the repetitiveness of this issue contacted service thread, per service thread unit must be running at too high of a temperature. Operating thermostat is not reading proper temps and leaving the burner on for too long and causing the thermal fuse to open. Will need to order TOD and thermal fuse. Ordering parts, no parts installed, rescheduled for 09/30.; ordrng 1 WP3387134 (TOD) and 1 WP3392519 (Thermal fuse) and 1 W11050897 (Thermal cutoff kit)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Austin, TX 78748

Leonardo

Job Details: 09/24/2024

Arrived on site to test unit for door falling. Test unit and found left hinge broken. Relaxed left hinge test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Austin, TX 78747

Leonardo

Job Details: 09/24/2024

Arrived on site to test unit found door loc; O-emld tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Buda, TX 78610

Leonardo

Job Details: 09/24/2024

Arrived on site to test unit for unit not washing or drying. Test unit and found F4E3 error and F7E1 error bad wash motor and no heat. Found heating element turned off due to no water circulating. Replaced sump and motor assembly test unit and unit test good no leaks present job complete. W11613570

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Canyon Lake, TX 78132

Andrey

Job Details: 09/24/2024

"Arrived on site to replace previously diagnosed RC hinge, verified that the hinge was needed, replaced and tested, the squeak is now gone,but while inspected the rest of the unit found FC door panel making a small squeak when opening and closing noise is coming from wood frame rubbing against the stainless steel cover, explained to customer that do to this unit being a panel ready unit replacement cant be ordered and she will need to contact her installers to see what can be done, at this time unit is running as designed, job complete installed W11700299"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPB2

Near Cedar Park, TX 78613

Andrew R

Job Details: 09/24/2024

Arrived onsite for dishwasher not filling with water. I put the washer into diagnostic mode and found a F4E3 code present. I found the washer to be filling g however the pump motor has failed. I replaced the pump and motor and the unit is now running as designed. Call complete. No water leaks present at time of service. Installed W11613479 pump & motor.

We serviced a

MAYTAG REFRIGERATOR

Model MRFF4236RZ01

Near Round Rock, TX 78681

Andrew R

Job Details: 09/24/2024

Arrived onsite to deliver paint to customer. I left the paint next to the door and customer will grab soon. Call complete. Dropped off W10134625 Appolo Grey paint.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Georgetown, TX 78628

David Z

Job Details: 09/24/2024

Arrived on site to diagnose refrigerator making a grinding when evap fan is running. Accessed fan and found an ice trail coming from the back wall from icemaker. Removed the ice and added some silicon around the fill tube to stop the run. Unit now working as designed. No parts used. Call completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Waco, TX 76708

Jonathan M

Job Details: 09/24/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve. I charge the unit up with 250 psi and found pressures. Hold for 20 minutes. I vacuum down the unit to -31 psi and found pressures. Hold again for another 10 minutes. I charged the unit up with 68 g of R600 refrigerant and test at the unit. I found the unit start to cool and operate as designed. I advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete. W11580057, WPW10143759, and W11506635."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Andice, TX 78628

Miguel

Job Details: 09/24/2024

Arrived on site for microwave having a bad screen. Removed control panel. Replaced lcd board. Verified operation. Confirmed with cup of water that there are no loads causing problems just bad board. Call complete. W11333816

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLE01

Near Austin, TX 78704

Tim M

Job Details: 09/24/2024

"Arrived on site to test unit for no light. Upon arrival customer presented unit and no lights illuminate. Customer stated he tried to mess with the settings and power cycling the unit, lights would not illuminate. Per special project replaced all LED modules (W11632139). All LEDs are illuminating and unit is now functioning as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ18

Near Austin, TX 78702

Tim M

Job Details: 09/24/2024

"Arrived on site to test unit for only dispensing crushed ice. Upon arrival customer stated when on cubed ice only, unit would release half and half crushed and cubed ice. Found crusher blades are not opening fully when releasing full cubes. Replaced ice container (W11185686) and tested unit, unit is now releasing both crushed and cubed ice. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Buda, TX 78610

Leonardo

Job Details: 09/24/2024

Arrived on site for condensation inside the unit in the morning after not being used all night. Checked unit and found damper was opening and closing correctly. Called Techline and per Techline there is nothing in the unit that will create condensation specially if not being used. Techline recommended to get vent checked. Job complete no parts used. SR#7739975174

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Austin, TX 78744

Tim M

Job Details: 09/24/2024

"Arrived on site to test unit for pump not working. Upon arrival tenant stated that she thinks there is no water entering the unit. Entered diagnostics, valve is not energizing and not allowing water to flow, wash motor and drain pump are engaging. Will need to return with a valve. Ordering part, no parts installed, rescheduled for 09/27.; ordrng 1 W11175771 (Valve)"

We serviced a

WHIRLPOOL OVEN

Model WFG505m0ms0

Near Buda, TX 78610

Leonardo

Job Details: 09/24/2024

Arrived on site we had the wrong address. Spoke with Susan at the office and she will call to reschedule ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78744

Tim M

Job Details: 09/24/2024

"Arrived on site to test unit for frozen back panel. Upon arrival maintenance showed me a photo of the issue, major frost buildup on the evaporator cover. Unit is having a defrost issue. Took voltage and found heater is getting proper voltage but not energizing. Replaced heater (W11650661) and thermistor (WPW10384183). Tested unit, unit is producing ideal frost pattern and is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Georgetown, TX 78628

David Z

Job Details: 09/24/2024

Arrived on site to install new blower to resolve fan speed error. Replaced blower and ran unit to 350. Verified unit preheated and stayed with no further errors or issues. Unit now working as designed. Repair completed. Parts used - W11598119.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Austin, TX 78747

Tim M

Job Details: 09/24/2024

"Arrived on site to replace previously diagnosed parts. Replaced control (W11558182) and UI (W11518204). Advised customer to monitor unit, if sound does not subside, would need to return with all defrost parts and condenser fan motor and blade. No leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Buda, TX 78610

Tim M

Job Details: 09/24/2024

"Arrived on site to inspect unit for dent. Customer stated unit was dented when house was bought. Inspected unit and found dent on the top left corner of the RC door. Replaced RC door (W11652980) and installed nameplate (W11223753). Gaskets are all sealing properly and unit is now functioning as designed, job complete."

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Austin, TX 78754

Joe Z

Job Details: 09/24/2024

"Arrived on site for oven not lighting. Upon arrival, customer was under impression that is under warranty. Customer canceled and will contact whirlpool. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Georgetown, TX 78626

David Z

Job Details: 09/24/2024

"Arrived on site to diagnose refrigerator with dispensing issues. Customer said unit will still occasionally dispense ice on its own. They started locking the UI, and the UI would start beeping like a button or function is being pressed often. We replaced the dispenser UI prior, and issue seemed to be gone for 6 months. Called tech line and advised on previous repair and current symptoms. Tech line recommended we replace the Dispenser UI / Side Panel UI and the Main Control to resolve, since this looks more logic driven then a short. SR7739974387. Return visit set for 9/27. Ordered needed parts. ; ordrng 1 W11664342 (Main Control) and 1 W11574766 (Dispenser UI) and 1 W11087492 (Switch)"

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Manor, TX 78653

James K

Job Details: 09/24/2024

"WCE55US0HB01 Arrived on site for top right burner not working. Upon arrival, proceeded to disassemble cooktop and found regulator connection to be disconnected from factory (picture attached). Re secured connector and made sure all other connections is good. Tested and now unit is functioning as designed. No parts replaced"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near Woodway, TX 76712

Jonathan M

Job Details: 09/24/2024

"Arrived on site for a dryer that is making a squeaking noise the entire time that the cycle runs. Inspected unit and work area. I did hear a squealing sound coming from the dryer almost immediately that sounded like rollers or a belt slipping. I just assemble the unit and did confirm all rollers, idler, pulley, and felt were worn. I use the dryer repair kit to replace all parts. I tested the unit and found the unit working and operating as designed with no abnormal sounds present. Call complete. 4392067."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Manor, TX 78653

James K

Job Details: 09/23/2024

"WFW560CHW4 Arrived on site for unit saying locked on display. Upon arrival, unit was in the locked position. Unlocked unit and re tested. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78725

Leonardo

Job Details: 09/23/2024

Arrived on site to test unit for oven not igniting. Test unit and found igniter getting correct AMPS at 2.7. Found gas valve not releasing gas. Checked valve and found valve was off not allowing gas flow to the bake burner. Turned valve on test unit and unit pre heated to 350? job complete NO PARTS USED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Leander, TX 78641

Miguel

Job Details: 09/23/2024

"Arrived on site for refrigerator light not working and left side refrigerator door switch is broken, confirmed broken switch and bad refrigerator light module. Replaced module and switch. Verified operation. Cleaned condenser coil. Call complete. W11527432, W11396033"

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS

Near Belton, TX 76513

Jonathan M

Job Details: 09/23/2024

Arrived on site to install previously diagnosed parts. I replaced the great and texted the unit. The unit begin to work and operate as designed. Call complete. W10689386 and W10689385 (2).

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Fort Cavazos, TX 76544

Tyler

Job Details: 09/23/2024

"Arrived on site for dryer not starting. On arrival confirmed failure. Found 243vac(L1-L2), and 121vac(L1-n, L2-n). And 0vac(n-g). Found motor windings within specs but found console broken as well as ui contorl button stuck from failed console. Found when dryer was able to be started it would say done 5 seconds after start on all cycles. Ordering W11561663 console, w11627521 ui control, w11591402 ACU and will need to bring back 279827 motor and WP694089 wheel just in case and rescheduled customer for 09/30/24; ordrng 1 W11561663 (Console) and 1 W11627521 (Ui control) and 1 w11591402 (Acu) and 1 WP694089 (Wheel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Leander, TX 78641

Miguel

Job Details: 09/23/2024

Arrived on site for dishwasher now working. No response when buttons are pushed. Found no power coming into to junction. Fond power switch under sink off. Powered on and tested. Found control lock button unresponsive. All other components pass test. Replaced control. Button not works. No leaks. Call complete. W11613566

We serviced a

MAYTAG DRYER

Model MED5500FW1

Near Marble Falls, TX 78654

David Z

Job Details: 09/23/2024

"Arrived on site to diagnose dryer making awful rumbling sound when in use. Tested unit and confirmed very loud noise. Disassembled unit and found a massive lint buildup, which had worked into almost all rollers. The rear right roller had separated the wheel from the bearing and was causing the noise. Used repair kit 4392067 to replace all rollers and the tensioner. Tested unit after vacuuming unit thoroughly and verified noise is gone. Unit working as designed. Repair completed."

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Austin, TX 78736

Tim M

Job Details: 09/23/2024

"Arrived on site to test unit for not washing clothes. Upon arrival spoke to the customer, house is a AIR-BNB rental and one of the renters told her that the washer would not start a load and would not wash clothes. M/S did not match the one on the ticket, updated M/S, shows unit is still in warranty. Started a normal eco cycle, unit filled with water and proceeded to start agitating properly. Ran a full diagnostic cycle, unit filled, agitated, drained and spun. All components are properly engaging. No stored error codes. Contacted customer and informed her, initial complaint might have been user error. At this time unit is running as designed, no leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Andice, TX 78628

Daniel A

Job Details: 09/23/2024

"Arrived on site to inspect oven not heating properly. Upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran a test bake at 350 degrees and used a thermocouple to measure the temperature. The unit reached preheat temp in 8 minutes at 380. I continued to monitor the cycles amps the unit continue to maintain an accurate temperatures range. Unit is operating as designed. No parts installed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Leander, TX 78641

Daniel A

Job Details: 09/23/2024

"Arrived on site to inspect washer not starting a cycle and continuously draining. Upon further inspection, I attempted to start a cycle however I was not able to start a cycle. I verified that that drain pump and harness are good. I found that the control is malfunctioning and will need to be replaced. Office to schedule return appointment. No water leaks observed during service. ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Liberty Hill, TX 78642

Lou

Job Details: 09/23/2024

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer had the unit performing a cycle and I found water pooling on the floor at the bottom of the door on the right side. When I opened the door, I found the door gasket, in the upper right corner, was bowed inward telling me its not sealing properly as it should pop outward when the door is opened. I found the left top corner popped out as it should be. I removed the gasket and attempted to adjust the gasket and it continued to fail. I removed and replaced the door gasket and retested unit and it is operating as designed (photos). No water leaks observed at the end of service, job completed. W11483553"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Leander, TX 78641

Daniel A

Job Details: 09/23/2024

"Arrived on site for cooktop knobs feeling loose. Upon further inspection, I found that the left front and right front valves were cracked causing the valve stems to be loose. I replaced the manifold and now the unit is operating as designed. No gas leaks observed during service. W10682073"

We serviced a

JENN-AIR ICE MACHINE

Model JUIFX15HX00

Near Cedar Park, TX 78613

Daniel A

Job Details: 09/23/2024

Arrived on site to inspect ice maker producing too much ice and noisy operation. I found that the bin thermistor was out of spec allowing the unit to overproduce ice. I replaced the bin thermistor and ran a test cycle in consumer mode. I did not observed any unusual or loud noises and could not recreate the loud noise that the customer observed. WPW10511923. No water leaks observed during service.

We serviced a

MAYTAG COOKTOP

Model MEC9530BB01

Near Austin, TX 78726

Daniel A

Job Details: 09/23/2024

"Arrived onsite to inspect cooktop coming on by itself . Upon further inspection, I found that the dual element switch is shorting causing the element to come on. The switch is faulting and will need to be replaced. I advised the customer to keep the unit unplugged when not in use for safely reasons. I called the safety line and they informed me that the cost of the repair would fall on the customer SR7739916373. The customer chose not to repair the unit. Diagnosis complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Austin, TX 78704

Ryan B

Job Details: 09/23/2024

"Arrived on site to inspect unit for unit dispensing hot water instead of cold. Upon arrival customer stated unit wasnt running a cycle at all. F8e1, f0e9 found control feeding incorrect water at incorrect time. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11627413"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Austin, TX 78732

Scott

Job Details: 09/23/2024

"Arrived on site for not making ice ,no lights , door open door icon staying on . Unplugged deli control harness. Lights came back on but weak and flashing . Ui control is semi lit and missing some LEDs on display . Ordering ui ,deli control,deli door harness .return set 9/27; ordrng 1 W11387384 (Ui control) and 1 WPW10624574 (Power control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Dripping Springs, TX 78620

Tim M

Job Details: 09/23/2024

"Arrived on site to test unit for noise. Inspected the compressor compartment, removed evaporator cover, found no noises or vibrations. Placed unit back into the cavity, heard a slight vibration only at one certain point, bottoms right side. Removed unit compartment cover and found one side of the compressor is not padded out and it may be causing the cardboard sheet to vibrate against the frame. Used pads (W11113654) to make sure no contact is being made with the frame, installed unit back to its place and could not create a vibration noise any longer. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Dripping Springs, TX 78620

Tim M

Job Details: 09/23/2024

"Arrived on site to test unit for no operation. Upon arrival customer stated unit started to work again. Initially when it stopped working he removed the UI panel and water leaked out of the compartment. Customer keeps the house at 69? causing condensation buildup when warm moist air enters the cabin through the venting. The condensation is interfering with the UI electronics and causing the panel to go dark and renders the unit unusable. Removed panel and found condensation buildup throughout. Replaced console (W11378949) as precautionary. Ran a vent test and found the venting restricted. Advised customer to contact his builder and have him inspect the venting. If vent is clogged advised to hire a professional vent cleaner to get it clear. Also advised to close AC vent right above the unit to bring the temperature of the room higher to try and minimize the temperature difference. Unit is now running as designed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Dripping Springs, TX 78620

Tim M

Job Details: 09/23/2024

"Arrived on site to test unit for error codes. Upon arrival customer stated her unit is working but there has been some error codes that has shown up intermittently. Entered diagnostics and found F9E1 product not draining and F10E2 vent wax motor electrical problem error codes stored. Ran a diagnostic cycle, when vent fan engaged it made a whirring sound. All other components are properly engaging. Replaced vent (W11649995) and tested, unit is now running as designed. Customer also had concerns about her dishes being cloudy since they moved in. Customer has a soft water system. Advised customer to run hot water at the sink faucet, once water gets hot then start the cycle. Also advised customer on the importance of using rinse aid, the correct amount of soap, and running cleaning cycles. No leaks detected, job complete."

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WHIRLPOOL RANGE

Model WFES3030RS0

Near Austin, TX 78759

Scott

Job Details: 09/23/2024

Address is 12489 research blvd unit 1042 Arrived on site for range flashing error code . Unit is not plugged in . Checked harness and block all checked normal. Sensor checked normal. Replaced control W11696067 .Unable to test unit . . Job complete

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WHIRLPOOL WASHER

Model WFW8540FW1

Near Lakeway, TX 78734

Tim M

Job Details: 09/23/2024

"Arrived on site to replace previously diagnosed part. Replaced control (W11201290) and tested unit, unit is now draining properly and all components are engaging. Unit is now running as designed, no leaks detected, job complete."

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KITCHENAID OVEN

Model KODE500ESS20

Near The Hills, TX 78738

Tim M

Job Details: 09/23/2024

"Arrived on site to test unit for F8E0 low fan speed error code. Upon arrival customer stated unit will not start cycle and that error code keeps showing up. Tried to activate bake cycle, error code appeared and cycle did not start. Removed unit from cavity and found upper cooling fan is faulty. Replaced cooling fan (W11598119) and tested unit, bake cycle is now engaging and heating properly, error code is not appearing. When lower cooling fan engaged you could hear a ticking noise from the mechanics of it. Will also need to order lower cooling fan to eliminate noise and restore proper function. Ordering part, rescheduled for 09/27 AM.; ordrng 1 W11598119 (Blower)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Austin, TX 78738

Tim M

Job Details: 09/23/2024

"Arrived on site to test unit for broken racks. Upon arrival customer presented issue, middle rack adjusters have broken off and third rack wheels have been broken off. Replaced adjusters (WPW10546503), middle rack is now functioning as designed. Will need to order parts for the third rack. Ordering parts, rescheduled for 09/26.; ordrng 1 W11027154 (Third rack) and 1 W10913628 (L rail assembly) and 1 W10914507 (R rail assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS

Near Austin, TX 78745

Ryan B

Job Details: 09/23/2024

"Arrived on site to inspect unit for leaking. Upon closer inspection found unit leaking and not draining. Replaced drain, tested unit, unit no longer leaked and but stopped draining. Will need to order not faulty drain and correlating parts. Rescheduled for 9/25; ordrng 1 W11677714 (Control) and 1 W11611440 (Pump) and 1 W11226502 (Switch)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near New Braunfels, TX 78130

Tim M

Job Details: 09/23/2024

"Arrived on site to replace previously diagnosed parts. Replaced pump and motor assembly (W11416362), OWI sensor (W11410464), lower spray arm (W11545334), middle spray arm (W11545334), and feed tube (W11744286. During repair noticed retainer clip for the top spray arm is not securing the arm properly. Will also need to order the top spray arm and clip. All other components are properly engaging, water after running diagnostic cycle is ideally clear. Advised customer to continue running cleaning cycles to remove all the buildup. Ordering parts, rescheduled for 09/26.; ordrng 1 W11590538 (Retainer clip) and 1 W11573766 (Upper spray arm)"

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WHIRLPOOL MICROWAVE

Model WMMF7330RZ00

Near New Braunfels, TX 78130

Andrey

Job Details: 09/23/2024

"Arrived on site to replace previously diagnosed motor, replaced and tested, unit is now running as designed, advised customer to monitor, if issue persists then he will call us back, job complete installed W11658672"

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MAYTAG WASHER

Model MVW4505MW1

Near New Braunfels, TX 78130

Andrey

Job Details: 09/23/2024

"Arrived on site to test unit for noise, tested unit for noise coming from under unit, inspected and found cover fell off causing the noise, secured and tested unit is now running as designed no leaks detected job complete no parts installed"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near New Braunfels, TX 78132

Andrew

Job Details: 09/23/2024

"Arrived on site replaced previously diagnosed compressor, evap, access valve, drier, external drain pump, water slide, water tube, dispenser, control, pump harness, circulating pump, reservoir drain pump, grid cutter and bin thermistor. Had to sand and clean evap plate due to welds pultruding and will prevent ice sheet from properly sliding off. Vacuumed system and held pressures for 20mins. Charged to specs with 6.2oz of r134a. Found no signs of leaks. Unit is now working as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near New Braunfels, TX 78132

Andrey

Job Details: 09/23/2024

"Arrived on site to test unit for lid not locking, tested unit found drain pump not engaging, inspected and found loose wire on drain pump, secured and tested, unit is now running as designed, no leaks detected job complete no parts installed"

We serviced a

JENN-AIR OVEN

Model JJW3430LM00

Near Leander, TX 78641

Gerry C

Job Details: 09/23/2024

JJW3430LM00 RG: Arrived on site for an oven tripping breaker . Further inspection found breaker was tripped flipped back on and pre heated oven to 500 degrees . Did not lift ground wire off the connection .Oven did make 500 degrees and did not flip breaker product works as its designed. Will return when lower vent Assy arrives.

We serviced a

JENN-AIR COOKTOP

Model JGCP436HM00

Near Leander, TX 78641

Gerry C

Job Details: 09/23/2024

"JGCP436HM00 Arrived to inspect slow ignition. I found the front right burner would take excessive time to ignite. By adjusting the burner assembly, I was able to get a consistent immediate ignition. I verified all others were operating as designed. No gas leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Hutto, TX 78634

Joe Z

Job Details: 09/23/2024

Contacted techline. Spoke with Jake. Explained issues and what was checked. Tech recommended replacement of switches. if does not work take pictures with straight edge of cavity and call back. SR# 7739960991; schdld next appmnt for 9/26 THU !

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78745

Leonardo

Job Details: 09/23/2024

Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good no leaks present at this time. W11025157 unit washing and spraying water job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Austin, TX 78745

Leonardo

Job Details: 09/23/2024

"Arrived on site to test unit for unit not starting and giving F8E1 error code no water in to unit. Tried to put the unit on to diagnostics and unit will not get in to diagnostics. Reset the unit by unplugging it for 2 minutes and after resetting the board I was able to go in go diagnostics. Test unit and found unit getting water now and unit washing and draining as designed. Deleted the error code, job complete NO PARTS USED."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78735

Leonardo

Job Details: 09/23/2024

Arrived on site to test unit for unit not filling with water. Test unit and found float sitting in the up position making unit think its full of water. Secured float to the bottom position and test unit by starting the unit on normal cycle and unit filling with water and washing and draining as designed. Job complete. NO PARTS USED

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Austin, TX 78723

Leonardo

Job Details: 09/23/2024

Arrived on site to test unit for unit not working. Test unit and found unit filing with water and washing and draining as designed. Builder showed up and he said he ran a full cycle and unit finished the cycle. All test found unit working as designed. Job complete NO PARTS USED.

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS00

Near Hutto, TX 78634

Wesley

Job Details: 09/23/2024

"Arrived onsite and found unit operating with failed external drain pump. Replaced the external drain pump. All checks good. Unit is now operating as designed. Advised customer on repair. 1901A Wes, Judy the 1901A K1CBA30XPL1"

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WHIRLPOOL RANGE

Model WFES3030RS0

Near Round Rock, TX 78664

Wesley

Job Details: 09/23/2024

Arrived onsite for unit tripping the breaker during preheat. Followed service pointer corrective procedure and was able to prime unit to 500f broil for 30 minutes and then bake at 500f for minimum of 1 hr. Builder following up to turn oven off to allow for proper priming. All checks good. Unit did not trip onsite at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Round Rock, TX 78664

Wesley

Job Details: 09/23/2024

"Arrived onsite and found unit operating with ongoing nuissance tripping. Found service pointer items had already been completed, however heat priming was short of the optimal max femp 500f. Unit primed for 30 minute broil at 500 and customer completed minimum 1hr 500f bake following broil prime. Unit is now operating as designed. All checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Round Rock, TX 78664

Wesley

Job Details: 09/23/2024

"Arrived onsite to replace previously ordered parts. Removed and replaced precooler tubing and dye drier. Pulled vacuum and charged to spec. Unit is now operating as designed. Advised customer on repair. All checks good. W11678305, WPW10143759"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Cedar Park, TX 78613

Daniel A

Job Details: 09/23/2024

Arrived on site to inspect refrigerator making a loud noise. I was able to recreate the noise by manually tuning the RC evaporator fan. I gained access to to the evaporator and found that there was some ice buildup around the fan. All thermistors tested good. I replaced the evaporator fan cover and set the defrost setting to the standard 8hr setting instead of the default. No water leaks observed during service. W11610999

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Lockhart, TX 78644

Andrey

Job Details: 09/23/2024

"Arrived on site to test unit for glass falling off, tested unit found glass popped out from lower glass brackets, secured glass back in place and tightened brackets, unit is now functioning as designed, no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Austin, TX 78724

Ryan B

Job Details: 09/23/2024

"Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice maker turned off, ran harvest cycle, unit harvested and filled with water. Unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

We serviced a

WHIRLPOOL OVEN

Model WFGS3530RS0

Near Seguin, TX 78155

Andrey

Job Details: 09/23/2024

"Arrived on site to test unit for oven not working, tested unit found igniter sparking but sparking with in the metal casing, adjusted igniter and tested, unit is now igniting on first click, unit is now running as designed, no leaks detected job complete o parts installed"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78724

Ryan B

Job Details: 09/23/2024

Arrived on site to inspect unit for vent staining clothes. Upon closer inspection found vent cracked leading to excessive build up and damage of clothes. Will need to order vent and return. Rescheduled for 9/30; ordrng 1 W11117429 (Lint chute)

We serviced a

WHIRLPOOL DRYER

Model WeD5620HW2

Near Austin, TX 78723

Ryan B

Job Details: 09/23/2024

"Arrived on site to inspect unit for not heating. Upon closer inspection found thermal cut off failed, thermistor failed and heating element failed. Replaced element, thermistor, and thermal cutoff, tested unit, unit is running as intended. Job complete. USED WP8577274 WP3387747 280148"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS

Near Round Rock, TX 78665

Andrew R

Job Details: 09/23/2024

Arrived onsite for a range with ignition problems. Upon arrival I found the ungutors to all be working as designed. I used my gas leak detector and found no leaks when around the house or around the range. The unit is igniting as designed and there are no leaks present at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Georgetown, TX 78628

Lou

Job Details: 09/23/2024

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I tested the door and found it does fall open. I pulled the unit out to gain access to the hinges and found the right door hinge spring and gotten bound up with the insulation and it jumped off hook. I removed and replaced the right hinge assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11712996"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78752

Ryan B

Job Details: 09/23/2024

UNIT 251 Arrived on site to inspect unit for not heating. Upon closer inspection unit is heating but cool down sequence starts to early. Ordering sensor harness and will return. Rescheduled for 9/27NO PARTS USED; ordrng 1 WPW10298258 (Harness sensor)

We serviced a

KITCHENAID OVEN

Model KOES530PSS00

Near Leander, TX 78641

Lou

Job Details: 09/23/2024

"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error code F9E0-miswired. Cleared the code and continued testing the unit in Bake mode at 350 degrees. Once the unit got to approximately 100 degrees, the breaker tripped and at the time, the broil element was cycling. I pulled the unit out and gained access to the ground wire and removed the ground wire and cycled power. Placed the unit in diagnostics showing error code F1E1-main control failure. I cleared the code and removed and replaced the main control and performed a burnout on Bake at 500 degrees and while heating, I tested voltage at the elements and all are showing 245V. Approximately 2 minutes into preheat, the unit breaker tripped again. With the ground wire disconnected, the breaker should not trip. With it tripping, this tells me that there is an issue with the GFCI breaker or the wiring in the home. The unit itself is operating as designed. Job completed. No one available to sign for receipt/ vacant new build. W11448962"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM04

Near Manor, TX 78653

Joe Z

Job Details: 09/23/2024

"Arrived for leaking from door. Upon arrival,inspected unit and found frost at top of FC liner and top of FC door where gasket meets liner. Inspected door and where gasket mounts to door liner, it sits kind of rounded upward. Compared unit to other refrigerators on same floor and all have some roundness, but this unit has more and based on frost on exact location of roundness, inspected entire liner in FC and RC and there are no gaps. need to replace FC door. Ordering door and nameplate. Office to reschedule ; ordrng 1 LW10648583 (FC door) and 1 W11178521 (Name plate)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Manor, TX 78653

Joe Z

Job Details: 09/23/2024

"Arrived on site for multiple LEDs out. Upon arrival, inspected unit and found FC led has failed causing the issue. Replaced all LEDs in kit W11683244. Unit is operating as designed. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Manor, TX 78653

Joe Z

Job Details: 09/23/2024

"Arrived on site for missing damper. Upon arrival, inspected unit and confirmed issue. Installed damper W10843943. Test unit and is operating as designed. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78756

Ryan B

Job Details: 09/23/2024

"Arrived on site to inspect unit for display not working. Upon closer inspection found display reading 7s instead of 1s. Replaced console, tested unit, unit is running as intended. Job complete. USED W11378949"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Manor, TX 78653

Joe Z

Job Details: 09/23/2024

"Arrived on site for not making ice. Upon arrival, inspected unit. Ice container and ice maker mold is empty. Found ice maker is not responding. Removed ice maker and test polarity. Am getting 120v to ice maker. Need to replace ice maker. Replaced ice maker W10884390. Test unit and filled correctly and began ice making process. Unit is operating as designed. No leaks present. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Round Rock, TX 78665

Andrew R

Job Details: 09/23/2024

Arrived onsite for range tripping breaker. I took the ground off of the range and changed out the bake and broil elements. I ran the oven with the ground off to 500 degrees. After reaching temp I re attached the ground and set it to 500 degrees bake again. I advised the builder that after 2 hours to shut it off. Unit is operating as designed at this time. Call complete. Installed W11182108 elmnt bake and W10856603 elmnt broil.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hutto, TX 78634

Andrew R

Job Details: 09/23/2024

Arrived onsite for dryer with no heating. Upon arrival I tested the unit and unit is heating with no issue.i ran it for 5 minutes and it was cycling heat correctly. I checked voltage at the outlet and all checked to be good. I also spoke with maintenance and he stated he didn't see any issues with it when he checked it out. No issues are present at time of service. Unit is operating as designed. Call complete. No parts installed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Horseshoe Bay, TX 78657

David Z

Job Details: 09/23/2024

Arrived on site to install new freezer door to resolve sealing issue. Installed new door and verified proper seal. Unit working as designed. Parts used - LW11255360.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Lorena, TX 76655

Jonathan M

Job Details: 09/23/2024

"Arrived on site to install previously diagnosed park. Inspected unit and work area. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks. Present during operation. Call complete. W1161 yes, sir 3479."