Pedro - Austin, TX
Dishonest and poor service
Peggy - Rogers, TX
Bad service falsified invoice.
Barb - Georgetown, TX
Ronald - Waco, TX
Professional, competent service.
Nick - San Marcos, TX
Sherry - Pflugerville, TX
David was very efficient and my Whirlpool icemaker in short order and now it works like a charm. He came prepared to fix the problem and did so very quickly. He wore a protective mask and booties the entire time and made us feel safe.
Chris - Leander, TX
As advertised. I thought the total costs was a little high however the job was do quickly and to my satisfaction
John - Burnet, TX
Punctual and efficient
Rebecca - Austin, TX
Luis arrived at the beginning of the scheduled window, was courteous and efficient.
Charles - Austin, TX
Knowledgeable, kind, courteous
Soy Yo Mario - Cedar Park, TX
Straight forward and knowledgeable about my concerns and questions with my washer.
Rebecca - Leander, TX
Tyler was very explanatory with everything he was doing to fix the problem I like that and he made it simple to understand
Excellent all around!
Sylvia - Spicewood, TX
John - Georgetown, TX
Have had repair men out 3 times and have spent close to $1000.00, ice maker still not making ice. Refrigerator is 13 years old. Should have been advised not to repair at all.
Valerie - Austin, TX
Jihong - Dripping Springs, TX
Scott - Austin, TX
Arrived on time, polite and made the repair quickly
Bonnie - Austin, TX
I got excellent service and eductation!
John - Georgetown, TX
Russ - Leander, TX
With a new house we’ve had many service calls from various firms and Lou was the best of all
Efficient, courteous, prepared
Grant - Georgetown, TX
Tyler arrived on time. He had anticipated the problem as a prior visit by Appliance Express failed to solve the problem. He worked efficient and completed the work in a short amount of time. So far the problem has been solved and the family is happy.
Lissa - Liberty Hill, TX
Solid Shrive but Expensive
JCG - Austin, TX
Initial call was satisfactory in terms of setting up date/time for appointment. Technician arrived and was knowledgeable about appliance issue. Wore face mask; practiced social distancing. My only issue was the cost. For 10-15 minutes of work I paid nearly $200 (more than I do for a plumber of electrician). And I'm a long time; valued client.
Shawna - Austin, TX
Jacob was great and fixed my washer in no time! He took all the proper health precautions and was very friendly and efficient! A+++ service
Unhappiness with Luis Morales...
Linda - Austin, TX
Hello, I no longer desire Luis to return to my home for repairs. He is an unfriendly fellow--very difficult to deal with, especially during this 3rd and finally repair. I do not believe he worked effectively on my unit, was sarcastic, unhelpful, and even walked out of my home without saying goodbye or a thank you. I also told him that I didn't believe he "fixed" my problem. I was, frankly, expecting him to replace my water dispenser; he impatiently said NO...the water tank froze. He was here two different times and never removed the vegetable or fruit bins. He curtly told me to "wait a day or two with the temperature on 40, then drain a gallon of water from the dispenser and to use the dispenser a lot or it freezes"! He had not told me that the first time nor even checked the dispenser in his overall visit. He is an unfriendly man who needs a lot of customer service training and be willing to "train" customers during his visits and not being unwilling to communicate well with them, as he did with me each time he was here. The culmination was this last visit and I had had enough and brought it up to him in a nice way. I then called the company after he "walked out my door without a word" and discussed the visit with his wonderful supervisor MELISSA. I like Appliance Express very much and will keep using this great company--but refuse to interact with Luis again... And when he called me to tell me that he would be early, he was gruff and I could hardly understand his speech--not a kind nor professional-enough phone call. And he contacted my cell phone of which I asked that the company not do, unless it was an emergency. This was not an emergency after leaving a first message on my home phone answering machine. Thank you. Linda Rowland
On time and great service
Madeline - New Braunfels, TX
Even though the appointment window was between 11am-2pm, Noah arrived exactly at 11am. He called to inform he was on his way. He explained the issue with the fridge and how he was fixing it.
Bruce - Austin, TX
Paul and his assistant did an excellent job repairing our Jenn Air cooktop. They had all the parts needed and all work completed professionally. I e we puke not hesitate to call upon them again.
Randall - Spicewood, TX
Phillip - Leander, TX
Wes was incredibly fast and very professional. Best part of the whole experience.
Richard - Round Rock, TX
Paula - Leander, TX
This refrigerator was still under warranty. Lou came out and was knowledgeable and knew exactly what to do. He is very courteous. This is our second experience with Appliance Express, and would definitely recommend their company.
Ghost in the machine
Lauri - Austin, TX
James - New Braunfels, TX
Very knowledgeable technician. Quickly identified and fixed the problem. Highly recommend! Just wish they could have come out a little quicker.
Did not fix the problem
Alex - Austin, TX
Kenny - New Braunfels, TX
Excellent with repair person
ML - Rollingwood, TX
Kevin easily diagnosed the problem with our refrigerator, had the replacement part in his truck and installed it quickly. Professional and personable. Great!
Ashish Patel - Bee Cave, TX
I had requested services on my Vent hood, Washer and Dryer. When the technician arrived, he equated me labor and i said yes. It look him less then 5 minutes to replace circuit board using my own screws. When I asked him what about Washer and Dryer, he told me that no one had informed him about it. He contacted your service department and it turned out that y’all had dropped the ball. No one put those two times in the service ticket. So i ended up agreeing to Pay $179.99 Service charge for not all appliances requested on for the service but only for less then 5 minutes of work. Now i am being told I have to pay for another service charge for someone else to come out on another day to service my washer and dryer. This is BAD service and not fair to your customers.
Michael - Austin, TX
Wonderful experience. Thank you!
Billy - Austin, TX
Tech did good job
darrell - Manchaca, TX
very professional, well mannered and a pleasure to work with,
Karen - Hutto, TX
Joann - Georgetown, TX
Lou was friendly, efficient, and courteous. Definitely 5 star service.
Stacie - Liberty Hill, TX
The service tech came in and fixed the problem quick and efficiantly
Robert - Round Rock, TX
They got here and got the job done very happy with their service
Dolores - Temple, TX
David was very helpful and nice. He fixed my washer and was able to tell us what was wrong with it.
Garth - Dripping Springs, TX
Excellent service , Technician was very professional, courteous and on time. Thanks for taking care of our problem!
Mark - Salado, TX
The tech who repaired my washer controls did a great job. Even in a cramped and hot room, with all the ppe. Professional and efficient.
Shelby - New Braunfels, TX
Great job , in and out .. I was quoted 109.00 over phone , but paid 165.00 please let me know why .
Carl - Florence, TX
Service was performed in a very professional manner. Service person was very courteous and repaired the microwave quickly and we appreciated his effort. Thank you.
Glynis - Jarrell, TX
Richard - Georgetown, TX
Exceeded our expectations
James - Georgetown, TX
Prompt, courteous, and fixed the issue.
Jana - Seguin, TX
Linda - Kingsland, TX
Very pleased with the quick and fast service. The awesome young man that repaired my oven was very knowledgeable and polite.
Billy - Killeen, TX
Excellent Very Professional
Murugan - Cedar Park, TX
Steve - Bastrop, TX
Very friendly, customer service with customer friendly!
Rosa - San Marcos, TX
They came and access my watcher week later all fix
Manuel - Austin, TX
Warranty call. Technician answered all questions and show us how to avoid getting frozen items in refrigerator.
Alan - Austin, TX
On time . Polite. Great service
Barbara - Austin, TX
He quickly solved the problem. Was Covid protected. All in all a perfect experience.
Efficient, fast and respectful
Jacqueline - Wimberley, TX
The technician arrived on time - actually early - wore a mask and gloves and diagnosed the problem very quickly. I am very pleased with the service. I would use again definitely.
Jane - Austin, TX
Kind and personable young man, speedy repair and took time to explain about refrigerator. Very pleased with excellent service.
Ryan - Liberty Hill, TX
Two guys came out separately. One to diagnose and one to fix. Clean, well spoken, professional.
Fantastic service guy, nice friendly, knew his stuff, COVID precautions
John - Cedar Park, TX
Marginal. Tech was efficient in fixing cooling problem but left water and ice maker inoperable.
Charlene - Austin, TX
After he left, the refrigerator would no longer dispense water or make ice. These were fully functioning right before he arrived. He denied any responsibility for the defective water and ice maker.
Still making noise but not as loud
Michelle - Leander, TX
Correct diagnosis and repair
Dickey - Georgetown, TX
After a disappointing experience with another repairman, Clif correctly diagnosed the problem with my refrigerator and repaired it after ordering necessary parts.
Paul - Pflugerville, TX
great service, very friendly. Nice young man.
Kitchensid built in
Lorraine - Austin, TX
Efficient, excellent service
Christtiana - Hutto, TX
Latoya - Leander, TX
Very professional and Nice
Alin - Manor, TX
Everything was great. My refrigeration needed some attention and Scott was fast & answered all my questions.
Charles - Johnson City, TX
Knowledgeable and professional
Geraldine - Leander, TX
Lin - Austin, TX
very nice and knowledgeable
Great service & technician
Martin - Austin, TX
Appliance express staff prior to visit were very helpful, and upon visit the technician was very thorough, and cleaned up after himself. Was polite and made sure to wear his shoe covers, gloves & mask. Thank you!!!
Jean - Canyon Lake, TX
Noah was very was professional and repaired the issue great.
excellent job !!
Fernando - Temple, TX
thank you for coming out during these times to fix washer , !!! priceless
Gail - Georgetown, TX
Quick knowledgeable and efficient...
Gerald - Killeen, TX
Thank you for the quick assistance and service.
Tynisha - Harker Heights, TX
Al was a great professional. He was very knowledgeable and helpful and he was able to resolve my issue.
Travis - Dripping Springs, TX
Brandon did a quick job of fixing the problem. Seemed to know just what to do.
Experience with repair of dishwasher and oven
Walter - Austin, TX
While Brandon was polite and appears to have repaired our dishwasher, we have not run it for a full cycle - yet - so don't know for sure it is repaired. This was a third call for repair of the dishwasher. Cost was $180 for labor and $157 for parts. Plus labor for earlier call for removal of glass from pump which may or may not have been related to the control panel replacement. Then the fiasco with one of our ovens. Three calls, replacement twice of the computer (which fortunately for us was under warranty). During final call screws in the door were tightened and the oven light problems was resolved. I don't expect to call you again.
Waste of time and money.
Max - Seguin, TX
It was a waste of time and money for the technician to come out and do what I could have done or had already done when one of the suspension rods came off before. The technician rehung the suspension rod but it did not fix the problem. The washer still jumps around like popcorn in a popcorn popper and the washer tub bangs against the side of the washer, which is the reason the suspension rods come off. After rehanging the suspension rod the technician did a high speed spin check on the washer and said it was good. I questioned him about it not being with a load on his spin cycle test and he just said the test showed it worked. It does NOT work properly. During the rinse and spin cycle the washer jumps around and there is banging as the tub strikes the outer shell. I put a rubber door mat under the washer hoping that that would cushion the washer, but it still does the same thing. There is banging and it jumps around no matter what is being washed except a very light load like white socks. It bangs and jumps around; with just 5 bath towels in it; with t-shirts, underwear, socks, panties, and bras; with 4 pairs of jeans. It bangs so hard that now when a load is finished washing I find slivers of plastic in the tub, which I have pictures of. I also have multiple videos of the washer banging and jumping around.
Timely, friendly, fast and thorough!
Kelsey - Austin, TX
Johnny - Killeen, TX
Rafael - Austin, TX
On time. Very nice. Efficient.
David - Austin, TX
Michael - Georgetown, TX
Great job and knowledgeable
Tara - Dripping Springs, TX
Brenda - Austin, TX
I appreciate the courteous and quick service I got from you. After all the run around with Best Buy it was great to finally get someone who knew what they were doing and fixed the problem.
Tyler presents a great face to the public for Appliance Express
Richard - Georgetown, TX
Tyler is a First rate appliance technician
Superb service - totally recommended
Diana - Austin, TX
Repairman went above and beyond to fix our refrigerator cooling issue. Appreciate the call team member who gave me more information. Would definitely recommend this company
Robert - Georgetown, TX
Tech was very professional quick and thorough all around great job!
Billy - Austin, TX
Tech was awesome
Billy - Austin, TX
Tech did a great job
Jean - Georgetown, TX
Tyler was such a pleasant employee. He introduced himself and wore a mask and foot booties into our home. He diagnosed our problem, HAD THE PART needed, and fixed the problem. Thank you, Tyler...you are awesome!!!
Knowledgable and prepared
Michael - Austin, TX
Technician arrived on time, diagnosed the issue and replaced the broken part. Very impressed, thank you!
Martha - Austin, TX
Great service - got there right on time, fixed problem quickly
Robert - Leander, TX
Very pleasant experience
Lyka - Hutto, TX
Service was easy to schedule, prompt communication with technician. Service itself was quick, technician very knowledgeable and got the dishwasher motor replaced and running in no time. Thank you so much!
Linda - New Braunfels, TX
The tech was very helpful and friendly. He explained the problem and what needed to be done to resolve it . He also left a card and magnet in case I need help with any appliances in the future .
Great service- good value!
Rena - Austin, TX
The technician who fixed my dish washer was pleasant and professional. A very satisfactory experience.
He was courteous and professional and I hope if I need services again it is him.
Joe - Driftwood, TX
Range Hood Repair
Alyce - The Hills, TX
Emil - Georgetown, TX
Tyler was courteous, respectful and very knowledgeable. The problem that we were having did not manifest itself for Tyler. He still did a thorough diagnostic and addressed some areas he thought might help.
They really do guarantee their work!
Sue - Leander, TX
My refrigerator went out during shelter-in-place. It wasn’t holding at a safe temperature. Appliance Express sent out a team of 2 to my house. They were decked out in masks, gloves, and shoe covers. They gave a quote, and happened to have parts in their truck. So, they performed a service on the spot. The next morning, the temperature in the refrigerator was even higher than it was before the repair. Appliance Express contacted the repairman, and he said he would have to order a new evaporator. My husband insisted their best tech to be sent to our house to do a full diagnostic check on the refrigerator, before we bought any more parts. The second visit revealed that an evaporator fan, not an evaporator was needed. Appliance Express said they would comp the diagnostic and the fan. They were very respectful of my time. The office called to let me know they were running a little behind schedule, and that they would be at my house about 4pm, or shortly after, and would call first. I didn’t receive the call, but they showed up right at 4pm. The window was 1pm-4pm. The repair took less than 20 minutes, and they were gone by 4:30pm. The refrigerator was blowing cold, and was down to 44 degrees by 5:30pm. When the first repair wasn’t right, they made it right. They were professional throughout the entire process. While we were terribly frustrated to be without a refrigerator for more than 2 weeks, we are incredibly grateful Appliance Express was out there on the front lines working when so many others weren’t. I’m very pleased with the outcome, and I highly recommend them. I hope I don’t have any more issues with my refrigerator, but I now have someone reliable I can call on speed dial. 💯
Great service thank you
Dwight - Georgetown, TX
Tech was awesome
Karen - San Marcos, TX
The gentleman was very pleasant. Think he was stumped at the problem.
Marshalette - Harker Heights, TX
He was great and a knowledgeable
Sania - Hewitt, TX
He provided great service and he has an awesome personality.
Robert - Spring Branch, TX
Quick response and satisfied with the service.
John - Spring Branch, TX
The technician was on time and basically knew what was wrong with the oven when he arrived. It took a minimal amount of time and he was complete.
Michelle - Pflugerville, TX
I had one gentleman assist with my oven and another assist with my fridge. Both were extremely professional, knowledgeable and cleaned up any mess created during service. I highly recommend Appliance Express!
Pat - Belton, TX
Cathy - Leander, TX
Lou is professional yet friendly and really knows his business!
Eric - Austin, TX
Jacob did a great job! Very courteous and professional!
Cathy - Marble Falls, TX
Ashley - Georgetown, TX
Dee - Austin, TX
Everyone at Appliance Express is super! We appreciate the entire team! And Kevin was particularly perfect with taking extra care in these Covid-19 days. We are grateful for the entire experience.
Jean - Canyon Lake, TX
Richard explain everything to me on what to due if it happens again.
Great service, on time
Patricia - Buda, TX
Will definitely use again !
Prasad - Austin, TX
Punctual & great service
Christiane - Driftwood, TX
Arrived on time, worked quickly and efficiently.
Easy process, great technician
Jeannette - Austin, TX
It was easy to schedule service, our technician was knowledgeable and kind. He had the new part on his truck no waiting to order a part- the microwave was fixed and ready to use in about 20 min after a through evaluation of potential problems.
Billy - Austin, TX
He did a greatjob
Billy - Austin, TX
He did a great job
Jennifer - Austin, TX
Paul was fantastic. He is knowledgeable and was very clean and professional. He quickly diagnosed, gave insight, and scheduled the return visit to repair. Only feedback is the timing to get him out here twice was over a 2 week period. Wish it was quicker, but understand high demand.
Wesley - New Braunfels, TX
I had an issue with my fridge, and Luis knew exactly what to do and offered some great tips.
Michael - Round Rock, TX
Another positive experience with Appliance Express! They are consistently professional and efficient...and always friendly.
Professional and friendly!
Vincent - Canyon Lake, TX
Prompt, prepared, exceptional.
Martha - Austin, TX
Always a good experience with appliance express!
Great service, overpriced labor
Dana - Austin, TX
Great service. Technician was very friendly and courteous. Not sure what the hourly labor rate is but we felt like labor charge was too high for a repair that took less than 10 minutes
Problem solved quickly
Jim - Bastrop, TX
Good troubleshooting by tech.
Great and friendly
Gaye - New Braunfels, TX
Graet Service Man but Appliance Express Made wrong juggment
Willard - Copperas Cove, TX
Some one in your company made the wrong call on my Stove Top. The stove top has a scratch on the right front burner, the top was suppose to be high tempered glass .
Angie - Lakeway, TX
Octavio - Austin, TX
Terry - Texon, TX
Anita - Austin, TX
Great service/great tech
Melissa - Georgetown, TX
Awesome Tech! Great Work!
Melissa - Georgetown, TX
Good Service by Robert
Floyd - Canyon Lake, TX
Robert did a great job determining the problem and resolving same.
Easy to get an appt. great service, on time!
Candance - New Braunfels, TX
Vincent - Jarrell, TX
Billie - Georgetown, TX
Clear , concise & knowledgeable
Vicki - Georgetown, TX
Lou did a great job and his help was greatly appreciated
Nelson - Wimberley, TX
James - Killeen, TX
David - Bertram, TX
Great customer service and quick repair.
Clifton - Austin, TX
Professional. Courteous, Knowledgeable. Quickly identified the problem and successfully made the repair. Job well done.
Ray - Cedar Park, TX
Your tech was very knowledgeable, polite and careful during these times when you don’t really want anyone in your house.
Good service, long to schedule
Danielle - China Spring, TX
The guy that came was great. However, it took 6 weeks to get an appointment! That’s a long time without a cooktop.
David - Hewitt, TX
Great fixed the problem Quick professional clean caring
Timely, Professional, Great Timing and very knowledgeable.
Jacqueline - Killeen, TX
My experience was great. Thank You!!!
MJ - Georgetown, TX
Clif is a great technician. We found him to be knowledgeable, efficient and fun to talk to. If I ever need to have my refrigerator repaired again, Clif is the person I want them to send.
Great service - quick repairs
Melinda - Waco, TX
No hassell repair with friendly service. Repairman came on time with parts, and repaired efficiently.
Marcia - Austin, TX
I've used this company for several appliances and am always satisfied with the technicians and their knowledge, and the office staff is accommodating and wonderful to work with.
Kathy - Marble Falls, TX
Pam - Temple, TX
After finding mouse chewed out almost new dishwasher we got another one. You will be our repair people for sure. Ice cream machine handle is great too!
David - Marble Falls, TX
The repairman knew what was wrong, fixed it correctly, and was great!
Great service. Luis is awesome!
Nash - Austin, TX
Frances - Cedar Park, TX
Leslie - Coupland, TX
Excellent professional service
Alex - Dripping Springs, TX
Larry - Austin, TX
So impressed with service and willingness to do what is needed to get the job done The company and especially Paul made sure they diagnosed my problem and fixed the problem without overcharging me. Thanks for your service and I highly recommend your company
Did a great job!
Gayle - Round Rock, TX
This is service thru my American Home Shield & he did a great job at looking at my dryer & fixing it!
Sandra - Austin, TX
Robert knew his business. Nice guy.
Jack - Temple, TX
This was great service. He knew exactly what the problem was and had it corrected in less than five minutes.
Richard - Austin, TX
Great Applaince service
Suzanne - Marble Falls, TX
Lauri - Austin, TX
Our service technician was very knowledgeable, polite and took all the necessary precautions needed due to the Covid 19 virus. I was impressed.
Rebecca - Austin, TX
Great and competent service. Easy to deal with and professional!
Lidia - Austin, TX
Quick and great service!
Tomas - Manor, TX
Gregory - Cedar Park, TX
The guys were on time, pleasant, courteous and quick.
Charles - Johnson City, TX
Tech was knowledgeable and patient
Sylvia - Belton, TX
Staff Polite and on time
Yvonne - Kingsland, TX
It took several try's to get the correct glass stove top and almost a month to get it installed. Everything working great once it was installed.
Glad to have my refrigerator back!
Christina - Rogers, TX
I had to wait longer than I hoped, but all the staff I came into contact with were professional, friendly and helpful!
Jeff - Leander, TX
Only took technician less than 10 mins and was charged $279 including parts. Expensive but at least the appliance lights work. T
Jovita - San Marcos, TX
Debbie - Georgetown, TX
I appreciated that the parts was with the tech and the repair was done at the time of service. Not sure if me sending pictures of the issue helped but I thought it would give the service department a heads up to the issue. As for price I really have no clue if it was average or more. Wanted my washer fixed and it was. Thank you for being prepared and here at the appointment time.
Competent, Timely, Courteous
Ben - Bastrop, TX
Scott did a great job fixing the washer quickly.
Stephen - Georgetown, TX
Alison - Spicewood, TX
Very knowledgeable. Took extra care in relation to Covid. ( boots, mask , gloves etc) Fixed appliance.
Excellent representative, good service.
"Lyne - Salado, TX
Clif was exceptional..a real breath of fresh air. Thanks for sending him.
Melanie - Pflugerville, TX
LED lights were out in our fridge. Scott promptly diagnosed the problem, replaced the faulty one and had everything fix in less then an hour.
Susan - Sunset Valley, TX
Great Service by Al!
Dayna - Lampasas, TX
Al showed up during the scheduled time frame and repaired our oven door. He was very courteous and friendly and most importantly knew what the issue was and got to work.
Stan - New Braunfels, TX
The Service Technician was totally on time and on target. He wasted no time in identifying the problem with my dryer and delivering a solution. Highly professional!
Robert - Austin, TX
Jacob did an excellent job on the warranty repair. He explained what he was doing and why. He was very professional and courteous.
Helen - Horseshoe Bay, TX
Mary - Austin, TX
Great service and very nice technician
James - Manor, TX
Very professional and affordable
Leila - Lakeway, TX
Luis with Appliance Express did a great job with our refrigerator issue. Very professional & on time as promised.
Glenn - Belton, TX
Repair was needed for refrigerator needing attention for freezing throughout the entire appliance. Clif did a super job, on time and covered on the initial warranty. Excellent service and most appreciated.
Barbara - New Braunfels, TX
Very polite and professional young man.
VENTHOOD UNKNOWN UXT5236BDS1 "Arrived onsite for noisy vent hood. Could not locate model and serial #. Upon inspection I found the motor making a slight buzzing sound. I replaced the motor and noticed the fan blade slipping down in high spin. I used a stopper wrapped around the motor stem to keep the fan from slipping. I tested unit and it is operating as designed at this time. Customer brought to my attention a clanking noise when the unit is turned off. I went to the outside vent and found the flap is a very light metal material that will knock against the grate on windy days, I explained this to the customer and advised looking into other options for the vent flap on the outside. Job complete."
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived onsite for door damaged. After inspection, several parts need replacement. Ordering W11449263 door trim and handle, W11032119 cooktop, WPW10162245 left and right side panels. ; ordrng 1 W11032119 (cooktop) and 1 W11449263 (DOOR TRIM AND HANDLE ) and 2 WPW10162245 (panel-side)s"
REFRIGERATOR KITCHENAID KRFC302ESS02 Arrived on site for gasket issues . Found both left and right door gasket starting to split and Frey . No other issues found . Ordering gaskets . No water leaks detected . Call to set return ; ordrng 2 W10830046 (gasket-fip)s
DRYER WHIRLPOOL "ASKED)E,CDC,ED DW,JA"
MICROWAVE AMANA AMV2307PFS3
WASHER WHIRLPOOL MHW8630HW1 Arrived on site for washer leaking . Unit is stacked but looks like leaks is around dispenser area . Ordering dispenser and valves . 2nd man needed . Call to set return .; ordrng 1 2MAN and 1 W11316255 (valve) and 1 W11316256 (valve) and 1 W11316604 (hose) and 1 W11465557 (DISPENSER )
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site for damaged handle. Removed damaged handle that was not mounting correctly and replaced with new handle. New handle flush with door. Job complete.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site to install previous diagnosed parts. Identify failure, added picture of ice buildup to SD-QuickPic. Removed failed FC door and installed new. Inspected door gasket and seal. All tested good, no water leaks detected."
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge/freezer not cooling. Upon entering the home I could hear a loud noise. Found evaporator fan was the issue and cause of noise. Steamed away all frost build up and replaced evaporator fan. While disassembling the freezer I found the freezer door gasket was faulty creating an air gap and more than likely the cause of the frost build up. Ordered a new gasket for freezer door to return when it arrives for installation. ; ordrng 1 W10407216 (gasket-fip)
WINE COOLER KITCHENAID KURG24LWBS21 "Arrived on site to replace timer and bi metal after replacing, unit tested good,
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found failed ice buildup on evaporator cover. Ordering defrost parts, will also need evaporator cover and evaporator fan and drain tube. And will need to seal around unit between cabinet and liner. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk.; ordrng 1 8201711 (adhesive) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10574307 (cover-evap) and 1 W11103760 (harness) and 1 WP2169142 (evaporator fan blade) and 1 WPW10316428 (heater) and 1 WPW10359880 (motor-evap) and 2 WPW10574368 (gasket)s"
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived on job for complaints of no ice. Icemaker is working the complaint is that its not dispensing ice. Check and switch and motor working ice container auger not turning. Will need to replace container. ; ordrng 1 WPW10395656 (ice-contnr)
REFRIGERATOR WHIRLPOOL WRS586FLDM "Arrived on site and inspected refrigerator compartment not cooling, but freezer section was.Confirmed the complaint and disassembled and found the evaporator motor not working.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied.Job complete"
REFRIGERATOR WHIRLPOOL WRS335FDDM01 "Arrived on site to inspect refrigerator noises and ice build up. Upon further inspection, I found a large block of ice at the bottom of the FC section and removed it. I pulled the unit out onto my floor protector and inspected the drain tube. Found some debris inside the drain and removed it. Put unit back into place and inspected the FC evaporator and found a large block of ice on the evap fan which was causing the loud noise I find where the ice maker fill tube chute was not properly mounted and water was leaking down onto the fan shroud and forming the ice. I corrected the chute and placed permagum sealer around it to help secure it and removed all of the ice and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to replace gasket and found gasket was not the correct size. Spoke to SR and she is starting a research inquiry into the part number due to wrong Gasket being sent. Office will need to contact customer about reschedule date once parts become available.; ordrng 1 241786008 (gasket frz)
REFRIGERATOR WHIRLPOOL WRT318FMDM06 arrived on site for no cool. Diagnosed restriction at cap tube cleared restriction powered unit on checked evaporator unit cooling down as designed.
DRYER WHIRLPOOL WET4027HW0 "Arrived onsite for unit not heating. Tested unit. Unit test good. Did find that customer had a large load inside unit. Did let customer know that large load will cause the unit not heat effectively because the air will not be able to move around affectively to dry clothes. Did say that smaller loads will take about 1hr but other loads will take 3 to 4hrs. Called Techline to report findings. Said that if loads are too big, that it is like stepping on the vent hose line not allowing air to move inside the drum to dry. Got Sr#7728823738. No issues at this time. Job complete"
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave intermittently turning off during heating. Ran diagnostics and found no issues and no error codes. Replaced control board for intermittent issue. Microwave tested good after control board replacement. Complete
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for no power, test unit found white wire making connection with power wire,corrected issue with new wire nuts, unit working correctly, job complete."
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the microwave not working correctly. Ran diagnostics and found no error codes. During testing found that the capacitor had a burn spot on it. Replaced capacitor and diode. Microwave tested good. Complete
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for the range not heating. During testing found that the bake and broil did not work. Voltage is good and both elements checked good. Found that the fault is at the control board. Replaced control board and range tested good. Bake and broil worked fine. Complete
DISHWASHER WHIRLPOOL WDF330PAHS2
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator ice maker not making ice. During testing found that the ice maker had failed the cycle test. Replaced ice maker and it did not resolve the issue no water filled the ice maker. During testing found that the water was turned off. Turned water on and retested ice maker and it tested good and filled with water. Complete
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer not draining. Upon arrival customer informed that issue is unit not cycling properly and now is draining non stop when plugged in. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR KENMORE 596.7200902 "Arrived on site and inspected refrigerator making popping noise and not producing ice.Found the noises were due to a faulty ice maker in the freezer compartment.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for refrigerator doors not aligned . Upon inspection I found the left side door out of alignment. The customer brought to my attention the bottom hinge bent downward. I removed the left door and bent the hinge back into place. I aligned the doors but the handles were still slightly out of line. I explained to the resident that there is not much else I can do to align the handles. Unit is working as designed at this time. No leaks detected during time of service. Job complete.
WASHER MAYTAG MVWB835DW3 "Arrived on site for customer complaint of error code f6e2, found power button not responding, found failed console, ordering console. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 W11035070 (panel-cntl)"
REFRIGERATOR JENN-AIR JFC2070KRS Arrived on site and accessed compressor compartment. Found discharge tube has corroded and unit has leaked refrigerant through hole in discharge tube. Found discharge tube not in stock currently and no eta on part.
REFRIGERATOR KITCHENAID KBFN502ESS02 "Arrived on site for right side fresh food door not sealing,no leds in freezer and no ice. Adjusted door hinge on door and extension arm assembly,tested door operation good sealing correctly. Replaced defective led in freezer and fresh food section,all leds working. Diagnosed a clogged filter,with filter installed no water to icemaker and with filter removed good water flow. Repair still covered u dear manufacture warranty; used 2 W11462342 (MODULE) from stock"
DISHWASHER WHIRLPOOL WDF510PAYS6 "Arrived on site to test unit for unit making a grinding noise when starting, tested unit, noise caused by drain motor at startup, unit also not washing sump and motor not operating, ordered sump and motor WPW10482480, will return with sump and motor and drain pump, office to reschedule.; ordrng 1 WPW10482480 (SUMP AND MOTOR )"
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for door closure issues. Found mullion divider not entering latch,adjusted height of mullion,tested door operation good unit working as designed."
REFRIGERATOR WHIRLPOOL ED5FHEXVS01 "Arrived on site for refrigerator not cooling in RC or FC. Tested and inspected unit and found no frost pattern on evaporator, found compressor pulling 1.37 amps and compressor is extremely hot. Will need SS repair to fix issue.
REFRIGERATOR WHIRLPOOL KRFC300ESS Arrived on site for door gasket damage. I inspected the unit and work area. I found the door gasket was damaged and not seating properly. I removed the gasket and installed a new one. I leveled the fridge and tested both doors. They are both sealing properly now. Job complete. No water leaks detected.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived onsite for leaking near water filter. The filter housing was leaking so it was replaced. Tested unit and unit functioning properly. No leaks. Fridge temp recorded at 37 degrees set at 44 on display. Holding correct internal temp. If symptoms continue recommended sealing damper and duct. Ice production is good, the bucket was turned around causing a few cubes to fall out when opened. Job complete."
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer leaving clothes wet.Found the unit was not leveled properly, causing the unbalanced load failure.I balanced, calibrated and tested the unit and unit tested as designed.No leaks detected at time of service.Job complete"
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that water leaks from underneath the unit and comes out at the front of the unit. I removed the bottom drawer in the RC section and found water at the bottom of the RC section. I pulled the unit out and found a large round sweat spot on the back panel behind where the RC evaporator is located. Found a small rust spot within the sweating area. I removed the drain tube that connects to the RC evaporator and found it badly clogged. Cleared the drain tube and ran water through to test its flow and it was good. Placed the drain tube back on and placed the unit back in its space. No water leaks at the end of service other than the sweating on the back panel, job completed."
COOKTOP GE JGP989BK2BB Arrived on job for complaints of not lighting. Found unit unplugged. Reconnected power supply and test. All igniter working properly.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not cleaning dishes. Tested unit and found faulty pump in unit. Replaced pump and control and found no change in operation. Contacted tech line and spoke with Ed. After performing several checks in unit he determined pump was faulty. Re-ordering pump assembly and office to set a return appointment.File#7728828663; ordrng 1 W11025157 (pump&motor)
REFRIGERATOR KITCHENAID KFIS27CXMS0 "Arrived on site and inspected refrigerator ice maker not working.Due to internet service I couldnt immediately access the necessary apps to complete the repair.I disassembled the defective ice maker, replaced it and reassembled the unit.Ice maker filled with water. Customer told to wait approximately 24 hours for healthy ice production.All water lines were dry at the time of service.Job complete"
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to inspect washer for not starting, upon inspection found lid latch failure, replaced lid lock and found the control board not reacting correctly and taking forever to exit cycle. Ordering control. Office to reschedule ; ordrng 1 W11387682 (CNTRL)"
WASHER WHIRLPOOL MVWB835DW3 Arrived on site for for washer only dripping and not filling. Ran diagnostics and found valve was faulty. Changed valve and tested. Running as designed. No leaks detected. Job complete.
DISHWASHER GE GSD3300D00BB "Arrived on site for dishwasher not draining. Inspected unit and work area. Found drain line clogged. Removed blockage at drain line. Gained access sump inlet and cleaned screen. Tested in normal run mode. All operations tested good, no water leaks detected."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator with a filter status light that will not reset. Found filter switch and controls not communicating properly. Main control, user interface, and filter switch will all need to be replaced at the same time to prevent communication issue. ; ordrng 1 W11330971 (UI) and 1 W11384469 (SWITCH) and 1 WPW10675033 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRS321SDHV05 Arrived on job to replace ice container. Confirmed damaged container and replaced.
REFRIGERATOR KITCHENAID KFIS29BBMS Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed LED module. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DOWNDRAFT JENN-AIR JXD7036YS0 Arrived on site to diagnose a vent that is not raising from cabinet. Found failed up/down switch. Replaced switch and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site for fridge not allowing door to close properly.found that unit had a dampener motor that was icing up and getting stuck shut. Unit also had a dried up mule an bar. The grease was no longer there allowing for the door to glide shut smoothly. Found temps in fridge were at 39.6. Office to reschedule once dampener motor is available.; ordrng 1 UNKNOWN (MULEAN BAR GREASE) and 1 WPW10594330 (DAMPENER control)
MICROWAVE WHIRLPOOL WOC54EC0AB00 Arrived on site and inspected wall oven microwave not working.Confirmed the complaint and accessed the panel and reset the breaker.Went back inside and unit powered on and passed the 2 minute water cup test.
WASHER MAYTAG MVWB765FW3 "Arrived onsite for unit not putting in enough water for the detergent to to come out of the clothes. Put unit in diagnostics. Found F2E1 UI stuck button error, erased error code. Put unit in diagnostics once again. Error code did not come back. But customer says that dispenser drawer will sometimes spill out detergent. Ordered part. Rescheduled with customer.; ordrng 1 W10919352 (drawer)"
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher leaking from the drain pump. The customer showed me a video of where the dishwasher was leaking. I removed the drain pump and inspected the seal. I found the drain pump now seated all the way. I reinstalled the drain pump. And tested the unit multiple times. I placed a piece of card board under the drain pump to test for any leaks. The unit is no longer leaking. Job complete.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site for both compartment are room temp . Compressor not running . Ran test 40,39,38 before and after replacing Orion/ inverter . Ordering sealed system . Call to set return ; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W11393142 (COMPRESSOR ) and 1 WEIGHT3HRS"
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for right side door seal tearing. Looked at gasket and noticed seal is tearing, cannot replace seal by itself, need to order new right hand door. Customer also said about the light in the shelves not staying lite consistently orders 2 shelves. Need authorization before returning. Office to reschedule ; ordrng 1 W10815687 (dor-fip ss) and 2 W11245713 (shelf-glas)s"
DISHWASHER AMANA ADB1500ADB3 "Arrived on site to replace previously ordered parts for dishwasher. Replaced rack wheels, pump, stop, and valve. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed."
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to inspect range oven temps. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My temp readings were 400, 310, 390, 311, 381 for an average temp of 358 degrees. Tested the cooktop and all burners are operating as designed. I advised the customer of my findings and no repairs needed. No gas leaks detected during service, job completed."
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived on job to determine why refrigerator not defrost. Fou the thermistor not connected to evaporator. Attached thermistor to evaporator and test all fans. No leaks detected at time of service.
WASHER KENMORE 110.2913241 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer had the unit pulled out and advised that the unit is leaking from the control area. I removed the console and placed the unit in diagnostics and tested the water valve. I found that the valve is leaking on the bottom at the harness connection. Unit was left unplugged and the water source turned off. ; ordrng 1 W11165546 (valve)"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site and installed new compressor kit and condenser. Found leak in old condenser. Vacuumed system to clear and test for leaks. Unit held vacuum. Charged with 4.75oz 134a. Tested for proper operation and found unit working properly. Job complete
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice. Ran diagnostic no power to water valve during fill test diagnosed a defective pump,installed a new pump,ran diagnostics good voltage to valve however solenoid in valve not energizing,installed updated valve. Ran diagnostics all test passed.
REFRIGERATOR GE GTS18GBEMRWW "Arrived on job for complaints of frost in freezer. Found the freezer door not sealed.
MICROWAVE GE peb7227dl1ww Arrived on job for complaints of no power. Unplugged unit and test outlet. Outlet good plug back in and plugged back in and it stated working.
DRYER MAYTAG MED7230HC0 Arrived on site and inspected dryer F3E2 error code.Confirmed the complaint and removed and replaced the defective electrodes.Unit now operating properly.Job complete
COMPACTOR WHIRLPOOL GX900QPPS6 Arrived on site for compact not working . Found start switch had failed and overlay damaged . Ordering switch and overlay . Please call to set return .; ordrng 1 W11050447 (insert) and 1 WP9871824 (switch-off)
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found a few cubs in ice container. Checked ice maker mold and found cubes in mold. Performed diagnostics mode and checked ice maker fault codes. Found fault code E5 failed ice maker thermistor. Cycled ice maker and found cubes size smaller than normal. Cycled fill cycle and found fill tube frozen again. Checked RC temperature and found at 37°. Inspected fill tube heater placement. Tested fill tube resistance and found within range. Tested voltage to heater and found correct. Insulated fill tube water line to ice maker and sealed around ice maker housing. Cycled ice maker. All tested good, no water leaks detected.
OVEN KITCHENAID KOSE500ESS00 "Arrived on site to test unit for unit giving error code F6E1, found unit over temp, bad sensor, replaced sensor, unit working correctly, job complete."
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for oven doors not staying open. I inspected the unit and work area. I found the unit not installed properly. I found the unit leaning back slightly due to missing the shelf that its supposed to be sitting on. Right now it is resting on the cabinet trim piece angled backwards. There needs to be a shelf installed that is level and flush with the cabinet trim piece. I spoke to the home builder and showed him what I found. Job complete.
DRYER WHIRLPOOL WED5100HW1 "Arrived onsite for dryer not spinning. Upon arrival checked voltage voltage tested good found belt damaged however, picked belt up from office. Returned and replaced belt. Tested unit all tested good Job completed."
RANGE WHIRLPOOL WFC310S0EW3 Arrived on site and tested operation. Found bake cycle not heating. Tested voltage to unit and found to be good. Tested elements and found to be good. Tested voltage to elements while bake cycle selected and found only one leg of power being sent to elements. Installed new control and tested. Unit now baking properly.. Also found left front burner getting too hot for selected temp and burners not heating evenly. Ordering cooktop again and burner kit. Also ordering left front infinite switch due to switch not cutting power to burner properly. ; ordrng 1 8195532 (cooktop WHITE) and 1 W11371990 (BURNER KIT) and 1 WP3149400 (switch-inf LF )
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to test unit for unit not heating correctly, test unit found bake electrode warped causing unit to not reignite after reaching desired temperature , replaced bake electrode, test unit, unit heats to desired temperature and reignites correctly to maintain temperature, job complete."
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for washer showing a number eight on the consul upon arrival I found that the unit was functioning as it was supposed to and was turning on and cycling through each setting I went ahead and ran a diagnostic test and found that there was a F2 E1 error code indicating that you I had a stuck button which can lead to the ui not properly registering the input and causing random digits to flash. We will need to order and return with a new UI panel in order to fix issue office to reschedule due to part being out of stock; ordrng 1 W11130341 (console)
MICROWAVE JENN-AIR JMW2430DP02 Arrived on job for complaints of light not working. Confirmed light not working. Ordered light. ; ordrng 1 W10886919 (lmp-basles)
MICROWAVE WHIRLPOOL WMH32519HB3 Arrived on site to diagnose a microwave that is not heating. Tested unit and found capacitor and diode shorted. Replaced both parts and tested unit. Found all is functioning properly at this time.
REFRIGERATOR GE GFE26JMMAFES Arrived on site to install previously diagnosed controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer lid lock not working properly. Installed new lid lock and washer tested good. No leaks detected. Complete
OVEN JENN-AIR JJW2830IL01 Arrived onsite for upper blower error code. Upon arrival found upper blower no operating strongly and error code during diagnostics. Ordering control and upper blower both Ex parts Office to Reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11248652 (UPPER BLOWER) and 1 W11449303 (CONTROL)
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site for ice machine not making ice. Performed diagnostics mode and tested operation. Found water level sensor not reading reservoir when full but valve did stop. Found no operation and sensor work until compressor and condenser fan test. Tested voltage to recirculating pump and found connector to pump had corrosion and not making contact with pump(see SD-pic). Will need to replace complete wire harness to repair. ; ordrng 1 SEENOTE and 1 W10139121 (harness)"
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for issues with shaking. Ran diagnostics and found no codes. Washer unbalance so level unit and test.
DRYER MAYTAG MGDB765FW0 Arrived onsite for speaker to unit not chiming when unit is in use. Tested unit. Speaker was not making noise. Replaced speaker. Tested unit. Unit test good. No issues at this time. Job complete
COOKTOP KITCHENAID KGCU463VSS01 "Arrived on site to test unit for FR burner still trying to ignite after flame already present, test unit found bad ignitor, order new RF orifice holder, also order new RF valve, ; ordrng 1 WPW10364556 (RF ORIFICE HOLDER) and 1 WPW10385582 (RF VALVE )"
DISHWASHER WHIRLPOOL WDF330PAHS "Arrived on site to test unit for unit no power, test unit found unit not plugged in completely, plugged in unit test unit, unit working correctly, job complete."
WASHER MAYTAG MVWB765FW1 "Arrived on site to replace UI console . Found it needed main control instead. Replaced control ,ran calibration,key pad and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete."
DRYER WHIRLPOOL WED4815EW1 Arrived on site to diagnose a dryer that is not turning on. Tested unit and found bad contacts in wall outlet. Homeowner will need electrician to replace outlet to complete repairs.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect refrigerator ice maker icing up/reoccurring issue. Upon further inspection, I found a small sheet of ice built up under the front section of the ice bin in between the ice bin and chute. Also found evidence of water leakage from the ice maker on the fascia and water under the ice bin door near the door shelf under the ice bin. I contacted techline and spoke to Nruce and advised of my findings. Bruce has me test the dual valve at the valve going to the ice maker. I tested and got 2oz of water. Bruce advised that I should get 1.6oz-2oz of water. Bruce recommended replacing the chute, ice bin door, and ice dispenser door and provided file #7728830530. I am ordering the ice bin door, dispenser door assembly, ice chute and ice maker fascia. Office to schedule return service; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10837274 (plate) and 1 W11171728 (door-ice) and 1 WPW10553630 (escutcheon) and 1 WPW10577864 (door-ice)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for fridge not cooling in the fresh food section. I inspected the unit and work area. I did a temp check on the freezer and found it at 3 degrees where the customer had it set to. I tested the fans and damper door, they both are working. I gained access to the thermistor and checked resistance, I found the resistance reflecting it was around 30 degrees when it was room temperature. I checked the replacement thermistor 12002355 and found it out of range for room temperature also. I tested thermistors kit w10316760 and found it with in range for room temperature. I installed the working thermistor. I powered the unit on and found the damper door opening on its own to cool and cold are coming from the vent. Unit is operating as designed. Job complete."
COOKTOP JENN-AIR C202 "Arrived on site to replace broken elements and receptacles, after replacing, unit tested good."
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site for refrigerator not cooling properly and making a knocking noise upon arrival I put the unit to a diagnostic test and ran test six and was able to verify that the damper motor had once again go bad all right go to the customer I was able to retest the new damper motor and the unit and found that the fresh fruit section was now getting to tip also when I was there and at first arrived on site I had checked the temperatures in the freezer as well I found that they were at 4.2° and holding just fine. Unit is now functioning as designed call complete
MICROWAVE WHIRLPOOL KEMC308KSS03 Arrived onsite for a microwave/oven combo thats giving a door message when the microwave is used. I verified the message. Ms stated another company stated the fuses and switches were good. I checked for voltage at the control from the L1 circuit from the filter board and had 0VAC. I found the bus fuse open and the ceramic fuse broken. I had voltage at the primary interlock switch and the switch was working as designed. I found no signs of a short or what could have cause the fuses to blow. I explained to ms that the issue could have been the ceramic fuse or it could be something else but until the fuses were replaced we could not tell. I replaced the fuses and tested the unit. As soon as the circuit breaker was turned on the main control popped and the panel went dead. I found the fuses still good but the control would need to be replaced.
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite for dishwasher door not closing upon inspection I found the hinges were not set on the hinges correctly causing the door to hit against the tub. I corrected the hinges and was able to get the door to clear the tub but it still would not latch. I replaced the latch but the problem remained I noticed the lower rack pressing up against the door when trying to close after investigating I found the tub was dented inward and creased in places causing the mis alignment of the door and making the lower rack be pushed outward . I spoke with rich at techline and he recommended replacing the tub.
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site to install previously diagnosed display control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
WASHER WHIRLPOOL WFW87HEDW0 "Arrived onsite for washer not draining. Ran diagnostics and found F9E1 long drain, F8E3 overflow condition. Checked drain hose, cleaned drain pump and Tested unit in auto cycle- all passed. Conditions were most likely caused by over sudsing. Consulted customer on amount of detergent use. No leaks present at this time. Job complete."
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave turntable not operating. Upon further inspection, I turned the unit on and the turntable failed to turn, but the unit is heating. I tested ohms to the TT motor and got 2.75ohms which is within range. I tested voltage to the TT motor and got 123V. I removed and replaced the motor and retested and unit is operating as designed. I advised the customer of my findings and repairs. Job completed."
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to diagnose a dishwasher with an upper rack that will not stay in position. Found right side adjuster broken. Adjuster kit will need to be installed to complete repairs. ; ordrng 1 W10712395 (adjuster)
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived onsite for a refrigerator with the lights strobing in the RC. I found half the lights on the RC module strobing with 123VAC to the module. The prescreened module was a different part number. The module needs to be replaced. Ordering W11125428 RC LED module. Office to RS. Part is only at the plant.; ordrng 1 W11125428 (cntrl-elec)
REFRIGERATOR KITCHENAID KBFS25EWMS8 "Arrived on site for customer complaint of unit having frost in freezer, found duck bill/defrost drain line clogged, I removed clog and instructed customer to defrost unit for 48 hours,
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator freezer ice maker. Upon further inspection, the customer advised that the ice maker in the FC section wasnt making ice. I got access to the ice maker and found the arm down. I pressed the door switch closed and the IM did not harvest. I removed the motor cover and while doing such, I bumped the arm and found it not mounted correctly. When I remounted it, I found the ice maker was in the off position. Placed the arm down and the ice maker began to harvest and dispensed water into the tray. It appears that something hit the ice maker arm in the off position causing it to come unattached from the IM while in the off position. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED49STBW1 "Arrived onsite for dryer making loud noise. Tested unit and could not duplicate issue. Pulled panel and lid, no issues found. Heating components are working."
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site for no ice and not dispensing. Found broken wires at bottom of door hinge diagnosed unit will need a new freezer door. ; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 LW10744163 ( DOOR FREEZER), states that autho needed"
FREEZER WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator not cooling properly. Upon arrival I Was able to verify that the two evaporator fans as well as condenser fan and compressor are all functioning as needed in the freezer temp was a -2 and the Fresh food section was at 35 Degrees. I did however find that on the back of the unit near the compressor the low side line was freezing over and I disassembled and found that the freezer was having a defrost issue within the main harness assembly I went ahead and replace the main harness eval possibly in the freezer as well as the front you lie panel control once I did I was able to retest unit verify that everything was functioning as designed and inform customer that it will take a few hours for the unit to stabilize. call complete
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher leaking. I inspected the unit and work area., I gained access to under the dishwasher. I ran a diagnostics cycle and monitored for any leaks. I found none under the dishwasher, but I found water dripping from the door. I opened the door and found the vent full of water. I inspected the spray arms and found debris in the spray arms causing improper spray action. I am ordering the lower and upper arm to complete the repair. ; ordrng 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm LOWER)"
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for not responding. Upon arrival found error code F2 E1 and found uI hard to respond. Replaced console test all tested good. Job Completed.
REFRIGERATOR GE PFSS5NFZCSS Arrived on site for refrigerator ice maker filling ice maker bin and not ice maker. Inspected ice maker and found fill cup missing from ice maker. Will need to replace fill cup. ordrng 1 WR29X10092 (cup fill im)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven not turning off with timer. I inspected the unit and work area. I found the unit not connected to WiFi. I tested the unit and found the oven not turning off when being called for. I gained access to the controls and found the UI not properly connected to the appliance manager. I removed the UI and reseated all the connections properly. I powered the unit on and found the oven operating as designed. I got the customers unit reconnected to WiFi. I spoke to the customer about the ovens operation. Job complete.
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived onsite for unit leaking water from the filter head and unit is not cooling. Tested unit. Found that fan in the freezer is not working. Could not test water, water was not hooked up, when attempted to hook up hose, water was still spilling from valve from the wall. Let customer know to get valve from the wall fixed. took pic in quick pic. .; ordrng 1 13062901 (motor-evap) and 1 W11308018 (HEAD WATER FILTER)"
OVEN WHIRLPOOL WFE525S0HB1 Arrived on site and inspected range not heating in oven.Disassembled and checked voltage (240/120/120) also check continuity on both bake and broil elements and both check good.Determined the control is the issue.Control was not available in time for service call and is a psp item.Ordering W11256088 control (black).Office to reschedule the customer due to parts availability; ordrng 1 W11256088 (CONTROL - MAIN - BLACK)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for fridge water dispenser having low pressure. I inspected the unit and work area. I removed the filter and put in a bypass, I found the water pressure good after the bypass was installed. I inspected all the lines and the inlet valves. I tested the ice maker and the compressor evap fan. Everything tested good.I installed the new filter, and found the water pressure to be good. I ran two gallons through the filter to flush it out. Job complete. No water leaks detected."
DISHWASHER AMANA ADB1400AGS1 "Arrived onsite for dishwasher not drying. Upon arrival customer stated there was no heat. Put unit into diagnostics found no error codes, ran through diagnostics test. All tested good heating element working as designed, found rinse aid was low, spoke with customer about using rinse aid and using hight temp and heated dry. Job Completed."
OVEN WHIRLPOOL MGR8775AS1 "Arrived onsite for oven not turning on. Tested unit and found that igniter was sparking but would not sense flame and would shut gas off. New igniter needed. Installed new igniter and unit functioned, but when cover was replaced it would not allow igniter to function. Possible shorting to the burner baffle. Inspected baffle and was significantly bowed. Notified customer that both the baffle and flame diffuser may need to be replaced. Need to order baffle and diffuser. ; ordrng 1 3601P356 (BAFFLE BAKE BURNER ) and 1 W10323077 (baffl-brnr)"
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for refrigerator loosing cool in both sections and making loud noise. Upon inspection and a conversation with the customer I found the unit had returned to normal cooling but they had experienced a power outage briefly in the past couple of weeks. I inspected the FC and found some frost build up on the evaporator cover. I accessed the evaporator and found a small melted block of ice sitting under the evap fan which would cause the loud noise. I steamed and tested the drain pan to make sure there were no obstructions. I successfully put the unit into defrost. also tested the RC and FC thermistors and they both passed. With the drain clear and the evaporator showing a good frost pattern I determined that due to the power outage it must have interrupted the defrost cycle and allowed frost to build up then returned to normal function. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
WASHER WHIRLPOOL WTW7040DW0 "Arrived on site to inspect washer tearing clothing. Upon further inspection, the customer provided some towels and other items that were torn and had threads pulled out. Using a microfiber cloth, I rubbed it along the basket to see if there were any burrs in the metal and I found none. I found damage to the washplate where it appears something large was dropped on it or was damaged during repairs from previous service company. Also found a place in the washplate where it had been gouged with a sharp object creating a sharp point. I showed the customer my findings. I removed and replaced the washplate and tested. Unit is operating as designed, job completed."
WASHER WHIRLPOOL MVWB835DW4 Arrived on site for washer water dripping into tub. Tested and inspected unit and found failed water valve housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDBM "Arrived onsite for refrigerator frosting over. Tested unit found unit evap not going into defrost, unit will need thermistors cover and thermistor, as well as control and UI and bimetal. Office to reschedule needs authorization.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10316760 (THERMISTOR FC) and 1 WP67003924 (THERMISTOR COVER) and 1 WPW10226427 (CONTROL )"
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site for customer complaint of unit not washing, found failed cam, I replaced cam, unit tested good."
OVEN WHIRLPOOL KODE507ESS04 Arrived on site for dead oven . Found thermal fuse blown . Ordering fuse . Please call to set return .; ordrng 1 W10782120 (fuse-thrml)
ICE MACHINE KITCHENAID KUIX535HBS00 "Arrived onsite for ice maker. Customer advised they are getting a replace,ent and no service needed at this time. Job complete."
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer not working properly. During testing found that the pressure switch was not working properly. Replaced main control and calibrated washer and washer tested good. No leaks detected complete
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to install previous diagnosed parts. I replaced the console, control, insulation, and the burner caps. I found the burner cap for the left rear was not the correct one. I am ordering a new LR burner cap W10183369. I am unable to test the unit, as the correct fitting is not installed at the wall to attach the range gas line. Unit was left unplugged ; ordrng 1 W10183369 (burner cap LR)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for unit not washing, test unit found sump and motor not working, advised customer of the sump and motor order delay
MICROWAVE WHIRLPOOL WOC95EC0AS04 Arrived on site and found inner glass pack has shattered. Disassembled door and vacuumed glass from inside door. Reassembled and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite for unit locked and stuck in drain mode. Tested unit. Found that level switch was no good. Replaced level switch. Tested unit. Unit test good. No leaks at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRX735SDHB02 "Arrived on site for refrigerator ice bin getting stuck. Inspected unit and work area. Removed ice bin and cycled. Found no over filling from ice maker. Cycled ice maker and monitored, found ice maker working as designed. Found lever on ice bin not functioning. Installed new ice bin. Squared unit by adjusting feet. All tested good, no water leaks detected."
OVEN WHIRLPOOL WOC54EC0AS04 Arrived onsite for a microwave/oven to replace the previous diagnosed parts. I replaced the broken door linkage and installed the new door. I tested the unit and all is working as designed.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site for freezer building up frost on left hand site . Found rails sticking periodically. Ordering rails and rtv . AUTHO . No water leaks detected at time of service . Call to set return ; ordrng 1 AUTHO and 1 TUBEOFWHITESILICONE and 1 W10625067 (bracket) and 1 W10625068 (bracket)
MICROWAVE KITCHENAID KEMS308GBL2 "Arrived on site for customer complaint of unit not heating, found left side door switch no activating, I twisted the door, unit tested good.
WASHER MAYTAG MVWB835DW4 "Arrived onsite for washer not draining. Only stored error code was F2E1 UI stuck button. No water was in the tub. Put unit in auto test 51- all passed. Drain pump is functioning. Called tech line, recommended adjusting drain hose to avoid drain sensor error and to consult with customer on load. SR#7728824017. Job complete."
WASHER MAYTAG MHW6630HW0 Arrived onsite for washer not draining. Upon inspection and a brief conversation with the customer I found that the unit will stop mid cycle on certain loads and stuff comes out sopping wet. I ran a quick diagnostics test and all functions passed I spoke with techline and they recommended replacing the ACU. I replaced the ACU and tested unit. Unit is working as designed at this time and no leaks were detected during time of service. Advised customer to monitor system and let us know if there anymore issues. Job complete. SR#7728827252
COOKTOP KITCHENAID KCGC558JSS00 "Arrived on site for customer complaint of knobs not being perfectly centered with off symbol, there is some wiggle with the burner knobs, this is normal, see attached picture. Unit tested good. Working as designed."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not heating properly. Tested and inspected unit and found all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for gasket to unit ripped. looked at gasket. Gasket was ripped. Replaced gasket. No issues at this time. Job complete
RANGE WHIRLPOOL WFE505W0HB2 Arrived on site for range not allowing dual burner to adjust temp setting. Upon arrival I comfirmed front left dual burner would stay on high setting no matter where the dial was set to. I replaced infinite switch and retested burner. Unit not allowing for temp adjustment and full functionality of dual burner. Call complete
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to test unit for dishwasher not draining, test unit and found bend in drain line due to where the hose was ran during construction, advice customer to contact building to rerun the dishwasher hose, job complete."
MICROWAVE KITCHENAID KMHS120ESS0 "Arrived on site to repair microwave for no heat issue. Repalced failed high voltage components-magnetron , diode and capacitor. Reinstalled and tested unit. All checks good. Job complete.
REFRIGERATOR GE GSH25ISXL "Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature. Gained access to compressor and tested voltage at inverter board and found no voltage. Jumped circuit at control and tested voltage to inverter and found 120 volts. Found compressor not running. Tested compressor electrical windings and found within range. Found failed control and inverter.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site for bottom RC drawer sticking in place. Inspected unit and work area. Inspected RC frost pattern and found perfect pattern. Found shelf that drawer glides on not in correct position . Corrected shelf and tested drawer operation. Found work properly. Had customer test drawer as well and customer is happy with repair. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived onsite for unit not cooling/freezing. looked at unit. Found that unit has a sealed system issue. Submitted sealed system check list. Need authorization for service to unit. Ordered parts. Rescheduled with customer. ; ordrng 1 W10843121 (filter dryer) and 1 W11092625 (compressor)
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect moisture building up inside microwave door. Upon further inspection, I found the unit door clear. Customer provided photos of the issue which showed condensation built up in between the door glass, on the outer side of the inner door glass and moisture on the cabinets above. I removed the vent cover in the cabinets above the unit and found the damper not fully seated and not able to open/close fully. I adjusted and corrected the damper and tested. Unit is operating as designed. I retapped the vent cover so that airflow is minimal goIng to the vents at the front of the unit and sealed off the air gaps in the vent cover. Tested unit and airflow is good. Job completed."
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onsite for refrigerator lights dead. Upon arrival found freezer light was bad replaced light. Checked unit all tested good. Job Completed.
WASHER FRIGIDAIRE FAFS4272LW0 "Arrived onsite for washer that wont advance through cycles and showing a door latch error. Upon inspection I found the door sagging causing it to hit against the latch port. You have to lift up slightly to correctly engage the door. I put the unit into diagnostics and found that with every function I tried to test it showed a door error and would not let me advance through diagnostics I am ordering a hinge Hinge (134550800 ) lock (131763256 ) and motor control (134618213) also ordering water valve housing (134964020). ; ordrng 1 131763256 (LATCH ASSY ) and 1 134550800 (hinge,door) and 1 134618213 (control board) and 1 134964020 (housing)"
DRYER WHIRLPOOL WED5620HW1 Arrived on site for a dryer that would not turn on due to steam entering in the consul. Inspected unit and work area. Checked gasket and found lint buildup around the gasket on the door. Removed lint off of gasket and tested unit in a timed heat cycle. Unit heated and tumbled and I did not detect any steam or heat coming from the door. I spoke to trade care team and spoke to Karen.Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL GS6NBEXRB02 Arrrived onsite for a refrigerator that is still not cooling. Inspected unit and work area. Found evaporator fan not running and frost build up around the top of the evaporator. I asked the customer if they had removed the evaporator cover when they defrosted the unit. They advised they had as had to move some stuff to get all of the ice build up out. Noticed evaporator harness not plugged into wall. Reattached harness and evaporator fan turned on. Tested several components and found them all within range. Unit is working as designed. Call complete.
REFRIGERATOR LG LSXS26386S/03 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced thermistor and tested unit. Unit began cooling is working as designed. Call complete.
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site and inspected icemaker not working on a side by side refrigerator.Confirmed and disassembled the unit and inspected the wiring and found the black wire was broken and not allowing the ice maker to cycle properly.Spliced and connected the wire, reassembled and unit now operating properly.No leaks detected at time of service.Job complete"
OVEN JENN-AIR JJW8430DDS "Arrived on site for double wall oven with over heating issue in upper oven. Upon arrival I found the unit has an error code 1D11, indicating the oven was reaching over 650° when in use. During he preheat test of both upper and lower oven, the lower oven never had any issues or signs of failures. Unit heated to 350 within allotted preheat time using its lower bake element. The upper oven however never would send power to the upper ovens bake element. Instead it heated the broil on the entire cycle (never shutting off) and reached a 456° temp near the end of the pre-heat cycle even though it was set to 350. We will need to return with a new ACU, oven sensor and tod sensor. Office to reschedule due to part authorization needed.cut out deminsionsHeight 50 inchesWidth 28 3/8 inchesDepth 24 5/8 inches; ordrng 1 74008265 (thermostat) and 1 W10334214 (CONTROL)"
DISHWASHER JENN-AIR JDB4000AWS "Arrived on site for dishwasher or cleaning dishes. Upon arrival I checked interior for any signs of residue, debris, or discoloration. I found that both racks were starting to rust severely. Customers stated the unit would leave a brown/reddish granular residue on dishes after each run time. The unit has hard water deposits lining the door gasket pretty heavily, the rust from racks has been mixing with the with hard water deposits and being redistributed through entirety of units cavity. During tests cycle I could not get any leaks underneath unit but door gasket is not sealing properly. Office to reschedule once availability of parts is known.; ordrng 1 UNKNOWN (LOWER RACK) and 1 UNKNOWN (UPPER RACK) and 1 UNKNOWN (DOOR SEAL GASKET)"
DRYER WHIRLPOOL WED4850HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace motor and blower wheel and tested unit. Unit still would not start. Spoke to SW and was advised to just bring back all the parts we had last time. Ordering parts
WASHER MAYTAG MVW7230HC0 "Arrived on site to inspect washer for unbalanced spinning, upon inspection found the washer, loaded, spun with no wobble or hitting sides, customer only has issue with large blankets, instructed customer to even out loads. Complete"
WASHER GE GTW60ASJ7WW "Arrived on site to inspect washer for not spinning. Upon inspection found the lid lock flashing when trying to operate, replaced lid lock and tested. No issues found. Complete"
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on job for complaints of no light in freezer and not making ice. Found module fro freezer not working, icemaker past test in diagnostics but not filling with water. Also bucket cracked and not releasing. Will need tube heater and bucket. the freezer light.; ordrng 1 W10911314 (ice-contnr) and 1 W11366500 (FILL TUBE HEATER )"
DISHWASHER IKEA IDT930SAGX0 "Arrived on site to inspect dishwasher for not drying correctly. Upon inspection found all functions of element and dishwasher working correctly. I spoke in length about how drying times vary from dishwasher, created heat and allowed customer to see. if they had any more issues they can speak with whirlpool support. Complete"
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site for range keeps tripping breaker . Checked elements top and oven ,terminal block. All checked normal . Unit is plugged into fire alarm box thats then plugged into outlet . Called tech line . They recommend replacing box or doing away with it all together . Sr 7728817869I also recommend having an electrician look at breaker and outlet . Job complete ."
OVEN WHIRLPOOL WFE510S0HS1 Arrived on site for range error code. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
OVEN KITCHENAID KDRS483VSS00 Arrived on site and installed new hinges. Tested operation and found unit working properly and heating to set temperatures. Job complete
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site to test unit for unit still leaking, test unit, found broken tube feed, broken tube feed causing water to be pushed to the front causing a leak, replaced tube feed, test unit, unit working correctly, no leaks at this time, job complete."
REFRIGERATOR KITCHENAID KSRB25QFBL00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found failed start device on compressor. Used spare start device from stock on van. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer leaking water. Replaced dispenser and adjusted the legs. Washer tested good but issue was not resolved. Found that there is a slight lie AI coming from from the door bellow. Will need to replace it. Ordering parts and office to schedule ; ordrng 1 W11314648 (bellow)
DRYER WHIRLPOOL WED4850HW "Arrived on site and inspected dryer and found it is heating properly but there is no airflow. Took picture of airflow meter, showed apartment maintenance that the vent to the exterior will need to be corrected before dryer is operated again. Confirmed dryer is heating properly