Service History 5

We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Round Rock, TX 78681
Kimo
Job Details: 01/10/2022
Arrived on for dryer making noise when in uses. Upon inspection I found the belt loos/stretched. I installed new belt and tested unit and found that the noise had gone. Job complete.
We serviced a
GE WASHER
Model GTW460ASJ5WW
Near Smithville, TX 78957
Matthew
Job Details: 01/10/2022
"Arrived onsite for washer not spinning correctly. Put unit in diagnostics and found stored error code Fault code 26 unbalanced load. Ran test cycle and found noise coming from underneath unit. Found belt worn. Replaced cam and belt and tested. Noise stopped. Ran spin test and did reach full spin RPM. Customer also complained about beeping noise from console. Stated previous company replaced control board. Checked programming and found control not programmed correctly. Was on version 12 and should have been on 11. Reprogrammed and saved. Still heard some intermittent beeping. Reset unit and beeping stoped. If symptoms persist recommend replacing main control, console and ordering lid switch. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KGCU462VSS02
Near Georgetown, TX 78633
Lou
Job Details: 01/10/2022
"Arrived on site to inspect cooktop burners arcing. Upon further inspection, the customer advised that the front left burner will be on and the back left burner will begin to arc. I tested the front left burner and found when the ignitor arcs, all of the other burners ignitors arc which is normal. I did find that while the front left burner is on, the other burners will arc. I found service pointer W10540279-A and it states that due to this issue fo the other ignitors arcing while using the front left burner to replace the burner head. I am ordering the front left burner head, burner cap, griddle cover and ignitor harness. Office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 W11106799 (Front left burner head) and 1 WPW10256034 (Front left burner cap) and 1 W10160195 (Griddle cover) and 1 W10116181 (Ignitor harness) and 1 W10116174 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78633
Lou
Job Details: 01/10/2022
"Arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised that the unit is tripping the breaker intermittently. I inspected the breaker to find it a GFCI breaker and when turning power back on, it has a red LED flashing meaning the breaker needs to be replaced (photo). I cycled power and placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. During testing, I tested amp draw to the components and all are within amp draw range. I made recommendations for use and care as the customer has a water softener system, as well as, recommendations for detergent and rinse aid use. Also recommended that they have a certified electrician look at the breaker. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78132
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for a broken wheel on the adjuster. Upon inspection found the left hand sides wheel snapped causing the issue, replaced the left hand side adjuster and tested. Complete"
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS06
Near Jonestown, TX 78645
Justin
Job Details: 01/10/2022
Arrived on site for a range with the UI not functioning properly. Upon arrival the customer showed me that the 0 and 9 key were not working on the UI. I installed the new membrane and then tested the unit. It is now working as designed.
We serviced a
MAYTAG RAN
Model MGT8775XS01
Near Austin, TX 78750
Justin
Job Details: 01/10/2022
Arrived on site for a range with the lower oven that was not working. I gained access to the ignitor and then tested the unit. I found the lower oven bake ignitor not getting red at all. Upon further inspection I found the ignitor harness broken. I installed the new ignitor and then tested the unit. I found the unit now working as designed
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Kyle, TX 78640
Jacob
Job Details: 01/10/2022
Arrived onsite to replace parts as previously ordered by previous tech. Upon further testing of the unit. Only found that the heating element needed to be replaced. Replaced heating element. Tested the unit. Unit tested good. Job complete
We serviced a
GE VENTHOOD
Model JV966D1SS
Near Waco, TX 76706
Jonathan M
Job Details: 01/10/2022
Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Spoke to TG and was advised to replace the light switch. Replaced light switch and tested the unit. The unit still wouldnt light. Replaced one of the light assemblys. Found that light turn on but the other not illuminate. Replaced the other and both lights began to work as designed. Checked the motor and found the motor making a weird sound as the fan was running.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Brandon
Job Details: 01/10/2022
"Arrived on site for customer complaint of upper rack grabbing gasket, found upper rack bowed in left side, ordering upper rack, I installed new gasket. ; ordrng 1 W10728863 (Upper rack)"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Austin, TX 78738
Brandon
Job Details: 01/10/2022
"Arrived on site for customer complaint of unit not powering on, found power getting to UI console, found failed console, I replaced console, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBLC36MHS01
Near Austin, TX 78746
Kevin
Job Details: 01/10/2022
"Arrived on site and inspected refrigerator and found icemaker is not filling, found correct voltage to valve but it is not operating. A new one will be needed to correct the issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Buda, TX 78610
Jacob
Job Details: 01/10/2022
"Arrived onsite for unit not agitating or spinning once again. Tested the unit, unit tested good. Passed automatic diagnostics. Upon further inspection, found that inside the lock that there was alot of detergent poured into it. Home care provider said that they have been pouring detergent down it for a while. Let them know that its not the correct spot for pouring detergent. Let them to clean the lock soon to help with the lock possibly not locking to finish the loads correctly. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
Lou
Job Details: 01/10/2022
"Arrived on site to inspect dishwasher rack issues. Upon further inspection, the customer devised that the upper rack and 3rd level rack doesnt pull out well and the door doesnt stay open. I tested the door and it is opening as designed. I pulled the upper rack out and found it rubbing against the left side of the tub and pulling on the gasket. I adjusted the rack and tested and it is operating as designed. I tested the 3rd level rack and it is normal/operating as designed. I placed the unit in diagnostics showing no error codes and continued with testing. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near New Braunfels, TX 78130
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for not spinning on high without a clicking sound. Upon inspection found the fan cracked causing the issue, when checking the new blower fan I found the whole thing was broken apart, ordering new fan. Office to reschedule ; ordrng 1 W11100651 (BLOWER)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Niederwald, TX 78640
Leonardo
Job Details: 01/10/2022
Arrived on site to replaced regulator. Replaced regulator test unit for leaks no leaks present job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD9500TW0
Near Georgetown, TX 78633
Lou
Job Details: 01/10/2022
"Arrived on site to inspect dryer stopping during a cycle. Upon further inspection, I tested the unit and it came on and I could hear the burner turn on. I turned the unit off and then tested again and this time while pressing the start button, the unit failed to come on, but I could hear the relay clicking. I tested voltage and the unit is getting 123V. When I went to test voltage at the burner relay, I got 0V and the unit failed to turn on.I removed and replaced the main control and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL00
Near Austin, TX 78759
David Z
Job Details: 01/10/2022
Arrived on site to follow up on cooktop with no working high setting on downdraft. Replaced harness going to motor due to burnt wire and retested. Verified unit is now working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78628
Jonathan S
Job Details: 01/10/2022
"Arrived on site for dishwasher not draining. Customer stated unit has never drained. Inspected unit and work area. Found knockout punch still in garbage disposal. Removed punch and drained unit. Performed diagnostics mode, found error code F6-E4 float switch due to unit not draining. Monitored test operation and found all components operating as designed. Removed access plate and inspected. Unit tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Andrew
Job Details: 01/10/2022
Arrived on site to test unit for console not turning cycles off and not being able to sinc unit to whirlpool app. Found control cycling elements as designed. Control is doing what its supposed to. Found console acting erratic. Advised customer new SAID# would need to be updated into app for proper connectivity.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Matthew
Job Details: 01/10/2022
Arrived onsite for dishwasher not draining properly. Found unit is draining properly. Customers issue was standing water droplets surrounding tub. Customer was not using rinse air. Instructed customer on continual use of rinse aid and the time needed (30 consecutive washes)to start seeing the benefits of the rinse aid. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2430WP02
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/10/2022
"Arrived on site to diagnose an oven that is giving error code. Found f8e0 error code saved in control and oven not alerting homeowner when temp has been reached. Ui and cooling fan will need to be replaced to complete repairs. Office to set return appointment and have autho provided for repair.; ordrng 1 W10672895 (Ui) and 1 Authoneeded (Autho needed), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78723
Matthew
Job Details: 01/10/2022
Arrived onsite to replace previously diagnosed part. Replace freezer led module. All lights are now functioning properly. Special project #: S191AQ Parts & Labor. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model GSD2020Z00BB
Near Buda, TX 78610
Tyler L
Job Details: 01/10/2022
"Arrived on site for complaints of dishwasher not working. Found unit stuck in drain mode. Found float switch open. Will need new float switch, bracket, float stem, and timer to complete repairOffice to reschedule. No water leaks detected.; ordrng 1 Wd21x10013 (Timer) and 1 Wd12x335 (Stem) and 1 Wd12x10023 (Bracket) and 1 Wd21x479 (Float switch)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXPA1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 01/10/2022
Arrived on site to inspect dishwasher for failures. Ran diagnostics and didn't find any failures to unit at this time. Advised customer on findings and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Niederwald, TX 78640
Leonardo
Job Details: 01/10/2022
Arrived on site to test unit for door handle falling off. Secured handle to front panel test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDBF550AWB
Near Austin, TX 78733
Kevin
Job Details: 01/10/2022
"Arrived on site and found dishwasher is not mounted. Only the right hand side mount was being used and It has broken. The left hand side mount is still good and reattached dishwasher to Cabinet. Homeowner complaint is also about residue left on glassware. If you wet your finger the residue wipes right off. This is excess soap, took a short video of dishwasher running and how much soap buildup is still in it is visible. Recommended that a machine cleaner, dishwasher magic, lemme shine be used to remove salt buildup inside dishwasher. Dishwasher is functioning normally, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kimo
Job Details: 01/10/2022
Arrived onsite for ice buildup in rc. Upon inspection I found drain pan bowed. Will need drain pan shims to complete call. Customer also want to replace back panel ordering 1xwpw10577369..; ordrng 1 WPW10577369 (COVER-BACK) and 2 Shims (Shims)s
We serviced a
GE RANGE
Model JGBS30DEK3WW
Near Austin, TX 78744
Kevin
Job Details: 01/10/2022
"Arrived on site and inspected range and found residents are experiencing it not igniting. While attempting to measure amp draw on igniter gas ignited and is now heating properly. Started oven multiple times and sent a short video to PR. It is possible the gas valve is starting to fail.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Meadowlakes, TX 78654
Justin
Job Details: 01/10/2022
"Arrived on site for cooktop not burning evenly and having a gas smell. Upon arrival the customer stated that the real issue was the flame did not have enough high to low fluctuations. I tested the unit and found that the valves needed to be adjusted for flame height. I adjusted the valves and then had the customer verify it is now a good fluctuation. I also found the customer on propane, and their prior unit had been gas. I informed the customer that the propane flames will be different than the gas, and the gas has greater fluctuation in height. I found the unit working as designed.
We serviced a
KITCHENAID RANGE
Model KDRP767RSS01
Near Austin, TX 78733
Kevin
Job Details: 01/10/2022
"Arrived on site and found F01 showing on display. homeowner has never used oven, uses it only for storage. Error code is showing because temperature sensor has failed. Used an old temperature sensor to clear error code, no prescreened parts. Oven is technically working however temperature reading is likely to be off. customer asked about replacing igniters specifically front metal is not working. I found all orifice holder mounting screws are rusted and or stripped.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76542
Al
Job Details: 01/10/2022
Arrived to inspect dishwasher issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Waco, TX 76711
Jonathan M
Job Details: 01/10/2022
Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. Check the freezer in found massive defrost issue inside the freezer section with frost building up 4 to 6 inches off of the evaporator cover. Faster so bad that it was enveloping several items inside the freezer. Ran the unit through diagnostics and found the defrost sensor out. ; ordrng 1 W11545823 (Harness) and 1 WP2315549 (Evaporator motor) and 1 WPW10495967 (Heater)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Pflugerville, TX 78660
Wesley
Job Details: 01/10/2022
"Arrived onsite and tested unit for ongoing ice sticking in the chute and clogging. Mechanically the unit is sound. The ice door is sealing and will hold water during test. Unit constantly jams with ice cubes. And they stick to the chute worse after some moisture is present from the shards of the last call for ice. Techline unavailable with scheduled training meeting at time of service. Other than large ice cube theory, which would indicate the control is not timing the fill properly. No further recommendations for repair."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/10/2022
Arrived on site for Not Heating - Electric Dryer. Took temp and dryer was not heating. Tested fuse and it was getting continuity. Gained access to element and found coils had broken. Removed element and installed new element. Tested dryer and it is heating as designed. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78759
David Z
Job Details: 01/10/2022
Arrived on site to install new heating element to resolve deteriorating bushings per SP W11540964. Installed new heater and verified no leaks or water damage present. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 01/10/2022
Arrived onsite and repaired dryer by replacing dented front panel. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Braunfels, TX 78130
Noah D
Job Details: 01/10/2022
"Arrived on site to inspect unit for not closing normally, upon inspection found the units latch cracked on the latch assembly. Ordering latch assembly. Office to reschedule ; ordrng 1 W11414731 (Latch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Leander, TX 78641
Kimo
Job Details: 01/10/2022
Arrived onsite for dishwasher with bracket on top shelf broke/leaking. Upon inspection I found that the upper rack wheels broken. Upon further inspection I found that the vent wax motor is leaking. I am ordering 1x wpw10428211 vent and 2x w11157085 wheels. Rescheduled for 01/13/22; ordrng 1 WPW10428211 (Vent) and 2 W11157085 (WHEEL-UPER)s
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Niederwald, TX 78640
Leonardo
Job Details: 01/10/2022
Arrived on site to replaced burner head and caps. Replaced both parts test unit and unit test good job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near San Marcos, TX 78666
Andrew
Job Details: 01/10/2022
Arrived on site to test unit for right rear burner sparking. Found element burnt. After multiple attempts and no signal was unable to document with safety team on findings. Attempted to drive around with no improvement on signal. for element. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78735
Luis
Job Details: 01/10/2022
"Arrived on site for no lights diagnosed defective led modules,replaced both freezer,2 upper leds in fresh food compartment and lower left led module,all leds working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Buda, TX 78610
Jacob
Job Details: 01/10/2022
Arrived onsite for the Inuit not heating. Tested the u it and it would not turn on in bake. Replaced the control and the igniter and the unit heated up once again. Did notice that the oven gasket seal has ripped apart. Ordered a new seal. Rescheduled with customer ; ordrng 1 WPW10535778 (Oven gasket seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78717
Wesley
Job Details: 01/10/2022
Arrived onsite and found unit gaskets coming loose and causing sealing issues. Restored gaskets to good working order. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Marble Falls, TX 78654
Cliff
Job Details: 01/10/2022
Arrived on site to diagnose a refrigerator with lights not working. Found failed led modules and replaced them. All is working properly at this time.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Austin, TX 78758
David Z
Job Details: 01/10/2022
"Arrived on site to diagnose dishwasher that was not starting or running cycles. If you open the door start just blinks. Found no response at all from the start or cancel buttons, so you cant actually engage a cycle. Unit needs a new switch membrane and possibly control.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Austin, TX 78734
Luis
Job Details: 01/10/2022
"Arrived on site for no upper lights in fresh food section. Diagnosed a defective led module,replaced upper back led module,after replacement all leds working as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/10/2022
"Arrived on site to test unit for leak from left side door. Found hinge screws was very loose on inner door part preventing door from sealing properly. Secured hinges and replaced door gasket as a precautionary. Tested unit, unit no longer leaking. Showed home owner and realtor leak is no longer present. Both were satisfied with improvement. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 01/10/2022
Arrived onsite for complaint of washer not washing clothing at all. In diagnostics found unit operating as designed with no error codes and no functional deficits. Calibrated. Advised customer on hi efficiency design and loading. Advised customer on findings and best use and care principles.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS0
Near Austin, TX 78703
Jacob
Job Details: 01/10/2022
"Arrived onsite for unit not draining. Tried to start the unit and found no power. Upon further investigation, customer said the unit was hooked up to a switch on the counter top. Pushed the switch and power was restored to the unit. Hit cancel to get to drain and unit drained with no issues. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Buda, TX 78610
Tyler L
Job Details: 01/10/2022
"Arrived on site for install of previously diagnosed parts. Installed new control board and new UI control. Tested unit in service mode. Ran test 3 and unit passed. Damper now opening and closing. Turned icemaker back on and turned RC temp to 40 degrees. Unit functioning as designed, no water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5300VN2
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/10/2022
"Arrived on site for washer leaking water in tub when off. Inspected unit and work area. Gained access to timer and measured voltage to inlet valve with unit in off position. Found inlet valve solenoid not closing all the way. Will need to replace inlet valve assembly to repair.Turned water off at street and had customer turn off faucet in home. Removed failed inlet valve and installed new. Assembled unit and turned water back on. Inspected connection to repair inlet valve. Tested operation and found unit working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lago Vista, TX 78645
Justin
Job Details: 01/10/2022
"Arrived on site for a dishwasher with the upper rack not being able to be pulled out and pushed in properly. Upon arrival the customer stated that it is the same exact issue as the prior service, but now on the opposite side. Upon further inspection I found that the back right side wheel on the upper rack had come off of the track. This was allowing the wheel to get caught on the track, and preventing the upper rack from performing as designed. I adjusted the track and put the wheels back in properly. I then inspected the adjusters and tracks. I found no damage or bends on them. I tested the upper rack and it is now working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Bastrop, TX 78602
Matthew
Job Details: 01/10/2022
"Arrived onsite for dryer not turning on. Upon inspection verified voltage. Found 125 at each leg and 240 total. Put unit in diagnostics and found F4E4 line voltage, F4E3 restricted air flow . Upon further inspection found blown thermal fuse. Will need to order and replace fuse then complete testing.Office to reschedule ; ordrng 1 W10909685 (Thermal fuse) and 1 WP8577274 (Thermistor) and 1 280148 (Cutoff) and 1 WP8557403 (High limit)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Wimberley, TX 78676
Andrey
Job Details: 01/10/2022
"Arrived on site to test unit for no operation, tested unit found when you push the on button you hear a humming sound, like a ceased motor, but when you spin drum manually fast enough and push start, the unit turns on, will need new motor to fix issue, office to reschedule ; ordrng 1 279827 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
David Z
Job Details: 01/10/2022
"Arrived on site to diagnose refrigerator making noises when in use. On arrival could hear noises coming from unit, sounded like back / bottom. Confirmed a vibration / rattle coming from the floorboard of the unit. Condenser fan frame was bent causing vibrations. Insulated under condenser fan and compressor support and verified noise was resolved. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78703
Jacob
Job Details: 01/10/2022
"Arrived onsite for unit leaking from the front bottom left of the door. Looked at the unit and upon further inspection, found that the small elbow that feeds the water through the manifold was not fully inserted into the manifold, causing the water to shoot towards the door causing the leak to happen. Also let customer know the spray arms were clogged with food and some paper. Customer cleaned the arms. Tested the unit further to check for leaks. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78729
David Z
Job Details: 01/10/2022
Arrived on site to install updated heating element per SP W11540964. Installed updated heating element with updated bushings. Verified unit working as designed with no leaks or water damage. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS
Near Pflugerville, TX 78660
Wesley
Job Details: 01/10/2022
Arrived onsite and found self clean had blown main fuse and tod. Replaced fuses. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS01
Near Leander, TX 78645
Justin
Job Details: 01/10/2022
"Arrived on site for a wall oven with no power. Upon arrival the customer stated that they had opened the microwave door and then the unit died. I cycled the breaker for three minutes, and the unit still did not turn on. Due to this I gained access to the inside of the unit in order to check incoming voltage. I powered the unit down at the breaker to remove the unit, and when I cycled it back on the unit was now turning on. I put the unit into diagnostics mode and found stored error code F9E0 for product not wired correctly. I checked voltage at the junction on the wall and found it good, and I found the power cord wired/connected correctly. I gained access to the main control and checked incoming voltage at the J8 and K3 connectors. I found voltage good on both. I tested the unit and found it running as designed now. I informed the customer of my findings, and that it is possible we may need to replace the main control. However, I found the unit as designed at the time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/10/2022
"Arrived on site for Loud noise when washing, possible agitation. Placed in diagnostics and no error codes came on. Ran manual diagnostics and in agitation it gave a very loud ratcheting noise when agitating. Gained access to gear case, splutch and motor. Removed dust cover and couldnt find any evidence of oil. Removed belt and spun motor. Windings inside motor were the cause of the ratcheting noise. Cam and splutch looked good. Removed motor and installed new motor. Ran calibration and washer is no longer making any noise in agitation or spin. Found all four legs were in the highest position. Lowered all four legs to raise the washer up to prevent dust cover from making contact with floor and give additional support when a heavy load is ran. Made sure washer was balanced and even.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Manchaca, TX 78652
Leonardo
Job Details: 01/10/2022
Arrived on site to test unit for not starting and making loud noise. Test unit and found noise coming from drain motor. Found something stuck in the drain motor removed test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Lorena, TX 76655
Jonathan M
Job Details: 01/10/2022
"Arrived on site for a dryer that has paint chipping. Inspected unit and work area. Confirmed the customers complaint but found the paint chipping inside of the drum.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2597AEP2
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/10/2022
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Performed diagnostics mode and cycled ice maker. Found ice maker cycling only when advancing and not sending voltage to inlet valve. Will need to replace ice maker with wiring harness. Removed failed ice maker with harness. Rinsed new ice maker out. Installed new ice maker with harness. Monitored ice maker cycle without advancing. Tightened left RC door handle and calibrated water fill. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78751
Tyler L
Job Details: 01/10/2022
"Arrived on site for install of new heating element. Installed new element and tested. Unit tested good. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Andrey
Job Details: 01/10/2022
"Arrived on site to test unit for no heat, tested unit found shorted heating element, element receiving voltage but not heating, replaced element, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Lakeway, TX 78734
Luis
Job Details: 01/10/2022
Arrived on site for dispenser not working. Tested dispenser no water,removed filter readjusted housing and inlets,reinstalled filter tested water dispenser unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78704
Jacob
Job Details: 01/10/2022
"Arrived onsite for unit still shutting off. Customer says that about 10min in the unit will shut off. F0E3 off balance F2E1 ui stuck button. Erased codes. Tested the unit through automatic diagnostics and unit passed with no issues. Found that the lid is kind of coming apart. Called Techline to report all findings and possibly the issue that may be resolved. Said that if the load is too large when the unit is shaking and causing the off balance load will cause the unit to shut down if its too much of a shake for the unit, said for the customer to get a video of the issue so we may better have an understanding as too what is being washed and when it happens.
We serviced a
KENMORE WASHER
Model 110.2810331
Near Bee Cave, TX 78738
Brandon
Job Details: 01/10/2022
, ordering tub. ; ordrng 1 Cnote (Office to reschedule) and 1 W10381078 (Outer tub)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78746
Kevin
Job Details: 01/10/2022
"Arrived on site and inspected microwave and found customer noticed a volume change while microwave is running. Also key selections no longer have a tone when pressed. Found tones were turned off and set up menu and after correct in that part is working properly. Ran microwave several times and it is heating properly and cooling fan sounds normal.
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436HL00
Near Georgetown, TX 78633
Lou
Job Details: 01/08/2022
"Arrived on site to inspect cooktop damage. Upon further inspection, I found the control panel badly scratched. I removed and replaced the panel and installed the nameplate. Tested the unit and it is operating as designed. I relocated the model/serial placard to the bottom of the unit for easy access. No gas leaks detected during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Lakeway, TX 78734
Justin
Job Details: 01/08/2022
"Arrived on site for a dryer with long dry times, and lint not getting caught. I tested airflow with my airflow test kit and found it poor for all dryers. I then checked temperature fluctuations at the vent with it on and off. I found it running as designed with the vent off, but with the vent on there was almost no fluctuation at all. I then removed the dryer vent at the wall and found a ball of lint completely covering the tube. This is what is causing poor airflow in the unit, and in turn causing long dry times. This is also why no lint is getting caught in the trap, for there is no airflow. I informed the customer of my findings and recommended they get a professional vent cleaner to remove any lint. I advised them on not running the unit for safety concerns until this is done. I found the unit running as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Austin, TX 78726
Justin
Job Details: 01/08/2022
Arrived on site for a wall oven with a console display not working. Upon further inspection I found the cavity lights still turning on. This indicates a faulty console. I replaced the console and then tested the unit. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KEMS378SSS05
Near Austin, TX 78750
Justin
Job Details: 01/08/2022
"Arrived on site for a wall oven not heating properly. Upon arrival the customer stated that when baking, the unit will not reach preheat temps. I gained access to the back of the unit and ohmd out all elements and the sensor. I found the broil element and the sensor good. However, the bake element was open and faulty. Therefore the unit would need a new bake element to repair. I installed the new element and then tested the unit. I preheat the unit in bake to 350?F. The unit is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78730
David Z
Job Details: 01/08/2022
"Arrived on site to diagnose refrigerator that has top 2 LED out, and freezer LED out. Found model and serial incorrect. Updated to correct M/S. Ordering LED modules for affected lights, likely freezer lights. . ; ordrng 4 W11462342 (Freezer Module)s and 1 W11368839 (LED control)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78728
David Z
Job Details: 01/08/2022
Arrived on site to follow up on dryer that was not heating. Rechecked safety devices and found the thermostat open. Replaced thermostat and retested. Verified unit working as designed. Verified with customer present unit is heating. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Georgetown, TX 78633
Lou
Job Details: 01/08/2022
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and water came out at a slow rate. I am ordering another reservoir and scheduled return service No water leaks observed at the end of service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Andice, TX 78628
Lou
Job Details: 01/08/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=43 egress & RC=56 degrees. I removed the FC evaporator cover and found no frost pattern. Pulled the unit out and removed the back cover to find oil on the bottom panel next to the compressor. I found where oil leaked from the lokring connecting the steel line to the copper (photos). I advised the customer of my findings. I am ordering a sealed system repair consisting of the compressor, access valve, UV dye drier and both evaporators and CNOTE-3HOUR JOB. Due to the model number not showing in service matters, I am ordering a CNOTE-PARTS RESEARCH FOR ALL PARTS MENTIONED. No water leaks observed during service, office to schedule return service. ; ordrng 1 PARTSRESEARCH (COMPRESSOR, FC EVAPORATOR , RC EVAPORATOR) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (uV dye drier) and 1 CNOTE (3 HOUR JOB)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Kyle, TX 78640
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for not cooling, tested unit found evap motor not working, replaced motor and functions returned, unit was getting a rattling sound coming from back of unit, exposed compressor and noticed that the condensation fan is not running and compressor extremely hot to touch, customer stated that unit unit was not cooling since they got the refrigerator, so compressor was running on high for 7 days without turning off, spoke to senior tech and was advised to order condenser motor, start device, capacitor and control as Precautionary, advised customer to power down unit until the repair is made to prevent damage to compressor causing sealed system,office to reschedule ; ordrng 1 W10854034 (Condenser fan) and 1 8201786 (Start device) and 1 WPW10350564 (Capacitor) and 1 W11203924 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Canyon Lake, TX 78130
Andrew
Job Details: 01/08/2022
"Arrived on site to replace both FC and RC doors for rust. Replaced doors, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
"Arrived on site to test unit for grease stains on clothing. Removed wash basket and inspected. Did not find anything unusual. Unit is very clean. Showed customer and advised might have been something in a pocket. But no signs of anything. Ran diagnostics on unit and unit is working as designed. Noticed the tub was sitting against front right corner. Leveled unit, tub is now sitting perfectly centered. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB7759AWS2
Near Austin, TX 78732
Justin
Job Details: 01/08/2022
Arrived on site for a dishwasher not closing properly. Upon further inspection I found the hinge popped out of place. I adjusted and fixed this. The unit is now closing as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
Arrived onsite to test unit for loud screech. C
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
"Arrived on site to test unit for no ice production. Found error code e2(ice maker lost home position). Found UI display is going out. Recommended replacing control, UI and ice maker. Customer agreed to only have ice maker installed and wishes to reach out to whirlpool for concession on UI and control. Installed ice maker and unit passed harvest. Ice maker filling as designed. Ice box and evap motors engaging properly. No signs of excessive frost build up on evaps. No water or corrosion on pantry UI. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
David Z
Job Details: 01/08/2022
Arrived on site to diagnose dishwasher that has rust on the front panel. Found rust on the side of the panel and under the vent. Replaced front panel. New panel has no rust present. Call complete.
We serviced a
KENMORE DISHWASHER
Model 665.13543N411
Near Georgetown, TX 78628
Lou
Job Details: 01/08/2022
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. When the valve was to come on and fill the tub, it failed. I turned the water off and disconnected the water line and found the valve screen covered with debris. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
LG DRYER
Model DLG3788W
Near Georgetown, TX 78628
Lou
Job Details: 01/08/2022
"Arrived on site to inspect dryer not holding time and not drying clothes. Upon further inspection, the customer advised that the set the time to 105 mins and after approximately 5 mins the timer will drop to 20 mins. Using my vent test kit, I tested the airflow to the unit and found two out of two tests failed showing poor airflow. I tested the sensor in the unit and it is operating properly. Customer advised that they have someone coming to clean the vents next week. I recommended that the customer contact our office after the cleaning if the unit continues to fail.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mustang Ridge, TX 78610
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for F2E2 error, tested unit found f2e2 User Interface (cont.) - No response from UI, changed out control board but the issue is still present, will need UI to fix issue office to reschedule ; ordrng 1 W11402115 (User interface)"
We serviced a
ELECTROLUX WASHER
Model EFLW317TIW2
Near Lakeway, TX 78734
Justin
Job Details: 01/08/2022
"Arrived on site for a washing machine receiving low water in wash cycles. Upon further inspection I found the unit stacked, and I informed the customer that in order to fully diagnose the unit, we would need a second technician to help remove the dryer. I informed the customer of the second technician service fee, and the customer agreed to pay the additional service fee. I did test the water flow from the wall and found it very hard. I inspected the valves with the hose off and found them slightly clogged. I informed the customer this could be the cause of the low flow, but in order to fully diagnose we would need to return with two technicians. We will return with the valve and will finish the diagnosis in case there is need of additional parts. Office to reschedule. ; ordrng 1 TwoTechs (Two Techs)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78732
Justin
Job Details: 01/08/2022
"Arrived on site for a refrigerator that was leaking water. Upon further inspection I found the bottom of the RC covered in water and a sheet of ice. I gained access to the drain tube and found it severely clogged. I replaced the drain tube and sealed it with personal stock of perma gum. I then steamed out as much ice as I could, and advised the customer to leave the unit off for a minimum of 48 hours to thaw ice throughout the drain. I also found that the right side RC light was out, and the top RC lights were dim and flickering. Due to this I am ordering the lights to return and install. Office to reschedule and get authorization. ; ordrng 4 W11462342 (LED)s and 1 W11205082 (LED Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1300XTVB1
Near Buda, TX 78610
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for controls not responding, tested unit for unit had no power in junction box, a breaker was tripped turned on breaker and unit powered on all buttons on UI working good, but when inspecting unit found water leak com from wash motor, will need wash motor to fix issue, Office to get authorization and reschedule; ordrng 1 W10806701 (Wash motor) and 1 8269144A (Drain hose) and 1 WPW10545278 (Hose drain)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Mustang Ridge, TX 78610
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for no light, tested unit found right RC door switch broken, replaced switch, tested unit, unit running as designed,no leaks detected job complete"
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Georgetown, TX 78626
Lou
Job Details: 01/08/2022
"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and checked error codes and found error code 3-locked rotor monitor. Cleared the code and continued with testing and while testing the spin mode, the unit became very loud. Stopped testing and tilted the unit back and found gearcase oil on the pulley shield, pulley, cam, belt and found belt shaving in the shield along with oil (photos). I advised the customer of my findings and showed them the photos I took.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
"Arrived on site to test unit for not cooling properly. RC was 40 degrees and FC was 20. Frost pattern was good. Found evap thermistor reading open. Replaced thermistor, tested unit, unit is now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near Georgetown, TX 78628
Lou
Job Details: 01/08/2022
We serviced a
AMANA OVEN
Model AER6303MFS2
Near San Marcos, TX 78666
Andrey
Job Details: 01/08/2022
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
Arrived on site to test unit for not heating. Resident was not home and office was attempting to get permission from resident to allow me to go in and work. Resident did not respond. Advised would need to reschedule. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78750
Justin
Job Details: 01/08/2022
"Arrived on site for a washing machine that was throwing the F6E1 error code. Upon arrival the customer stated that the unit would also make a loud noise, and would always delay the start for a while. They provided a video, and it was a loud clanking noise. I put the unit into diagnostics mode and found stored error codes F6E1 for CCU and MCU communication error, F8E3 for overflow condition, F9E1 for long drain, and F9E2 for pump drive system error. I cleared the error codes. I attempted to run a diagnostics cycle, but all it would do is lock and drain. The unit never performed any other step. I gained access to the motor and drive assembly. Upon further inspection I found the drive shaft had rust build up, and the belt was getting worn down. I found the shaft slipping and causing the belt to slip and wear down. In order to repair the unit we would need to replace the drive shaft, belt, and MCU
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JZ0
Near Austin, TX 78727
David Z
Job Details: 01/08/2022
"Arrived on site to diagnose oven that is not constantly reigniting. Unit will come on initially, but when it reignites after cooldown it will struggle to reignite. Could see it sparking but it wasnt able to ignite the gas. Changed out the bake igniter and retested. Verified that after several on and off cycles the unit is now constantly reigniting. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Kyle, TX 78640
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for long drain, tested found unit draining really slow , removed pump and found pump has broken blades, replaced pump tested unit, unit now running as designed, no leaks detected job complete"