WDT970SAHv0 Arrived on site from previous tech to install parts. On arrival I installed two end caps tested product works as it's designed no water leaks visible from main water supply.

"Arrived on-site for unit showing error code. found f8e4, f9e2, cleared codes and ran unit through 3 test cycles. Cannot replicate issue or get unit to send error codes. Checked for any leaks but unit is working as designed. No parts used nobody available for signing"

"WFES3530RS0 Arrived on site for a range with no power . On arrival verified issue when client used pre heat for oven that's when product tripped breaker. I flipped breaker back on uploaded photos of breaker. I replaced control board, bake and broil element. Removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend client to contact home builder if it happens again. Calling whirlpool safety SR #7741070463"

"Arrived on site to test unit for no low or simmer flame. Upon arrival inspected unit and found RR burner flame ceases when turning to low. Found adjustment screw has been screwed in causing no gas in low position. Adjusted screw, burner now has a high, medium, and simmer flame. No one on site for signature. Unit is now running as designed, no gas leak detected, no parts installed, job complete."

"Arrived on site to inspect wall oven tripping breaker. Upon further inspection, the customer advised that the breaker was recently replaced and the unit intermittently trips the breaker. I pulled the unit out and gained access to the components at the back of the unit and tested voltage and got 247V. I tested amp draw to the bake element and found 12amps and the broil was 16amps. Tested continuity to both elements and they were both within manufacturer specs and not grounded to the unit. While testing, the unit tripped the breaker while switching from bake to broil. I removed and replaced the main control and removed the ground wire from the chassis and performed a burnout out on Bake at 500 degrees on Standard Preheat. The unit completed preheat. I reconnected the ground wire to the chassis and reassembled the unit and performed another burnout out on Bake at 500 degrees. The unit completed the burnout out successfully. I advised the cusromer of my findings and repairs. I contacted techline and spoke to Nate and advised of the complaint, my findings and my repairs. Nate provided ideas SR#7741118931 and transferred me to Safety and I advised safety of the same info to techline and they documented under SR#7741119127. I advised the customer that should the unit trip the breaker again, they would need to contact their builder to have the breaker replaced and the wiring behind the unit. Job completed. W11649136"

"Arrived on site for lid not latching. Upon arrival F5-E3 lid will not lock/ unlock, F0-E9 off balance pause. Test unit and latch just clicks continuously. Need to replace latch. Replaced latch W11513248. Test unit by running a normal cycle. Unit is operating as designed. No leaks present. Job complete"

Arrived onsite for lid not closing properly. Found hinge spring worn. Ordering hinges and lid as needed. Set to return. Friday the 14th. ; ordrng 1 W11470212 (Lid) and 1 W11551369 (Left hinge) and 1 W11551376 (Right hinge)

Arrived onsite for unit needing tub replaced and drive components. Disassembled and found inner basket seized to the tub. Need to order Inner basket for full rebuild. Also spoke to DW and will order interior parts since they cannotseparate. Office to reschedule. 2 hrs. Advised customer not to use in current condition or will leak. ; ordrng 1 2hrs (2hrs) and 1 W10310957 (Inner basket)

Arrived onsite for unit not freezing in FZ section. When arrived customer stated it was freezing again. I found the unit to have the bimetal showing open. I found frost covered evaporaporator cover and frost behind the cover. Spoke with GC and I am ordering the bimetal and defrost heater just in case. Ordering WPW10165425 BIMETL-DEFWP67002493 Heater. Office set to reschedule as the customer will need to move food and get the unit defrosted for a day. Customer agreed and will get the unit unplugged i also had customer sign the water waiver and advised a towel to be set in the front.; ordrng 1 WPW10165425 (Bi-metal Def) and 1 WP67002493 (Heater)

Arrived on-site for dispenser leaking. Found it leaks consistently. Tried to remove hinge cover but the middle screw is over torqued and will not come out. Also found the water filter is stripped and can't be removed. Which is letting in air and causing the leak. Called tech line and they referred the customer to customer service. Sr#7741117793.

Arrived on site with new igniter. Found there was nothing wrong with igniter. Cleaned and cleared orifice. Found burner was defromed. Replaced burner. Unable to verify or test further as gas was shut off due to home maintenance. Customer will call back if needed. Call complete

Arrived onsite for dishwasher not washing dishes. I found a F4E3 wash motor failure present. I confirmed wash motor wouldn't operate. I replaced the pump and motor and tested the unit while inspecting for leaks. Unit is now operating as designed and no leaks are present. Call complete. Installed W11613479 MOTOR & SUMP.

Arrived onsite for noise concerns and replaced the unit belt due to loose belt symptoms and squealing. New belt resolved symptoms. Unit is now quiet and smooth. All checks good. Advised customer on repair. W11239857; used 1 W11239857 ( Belt) from stock

On arrival verified complaint of unit not drying. Customer is using rinse aid and hot wwater. Ran diag and found heater is activating see quick pics. Customer states they have never filled the rinse aid dispenser and it is still full while set at max unit will needa dispenser. Ordering W11705150 reschedule for 3/18 per customer request; ordrng 1 W11705150 (Dispenser)

"Arrived on site to test unit for control panel not responsive. Upon arrival customer stated unit sounded like it was constantly draining, then a wash cycle began without customer starting it. Tested unit, found door latch error codes stored. Began a diagnostics cycle, all components are properly engaging. While doing parts research, console lights illuminated and cycle began to run. No input reaction from the console when trying to cancel. Unit will need a new console and control board to fix issue. Ordering parts, no parts installed, office to reschedule.; ordrng 1 W11613564 (Console) and 1 W11683480 (Control)"

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over ceasing up the evaporator fan, will need to replace heater, evaporator fan, thermistor and control if needed, customer will unplug unit and have it defrosted by Friday ordering parts rescheduled for 3/14; ordrng 1 W11631626 (Evaporator fan) and 1 WP2188820 (FC thermistor)"

Arrived on-site for unit not drying or draining properly. Found no error codes. Unit was draing slow due to excess sud from pods. Ran diagnostics 2 times and got it to drain much better. Advised customer to use liquid detergent and rinse aid. No parts used

"Arrived on site to replace correctly ordered parts. Upon arrival, proceeded to replace WPW10244639 switch inf and W11047722 element surf. Tested unit and now unit is functioning as designed."

Arrived on site to test unit for RC not cooling. Found air baffle and air tower damaged not allowing proper air flow into RC. Ordering parts and office to reschedule. ; ordrng 1 W11126274 (Air tower) and 1 W11206112 (Air baffle) and 1 W11026417 (Air control knob)

Arrived on site for ui console led and responding to commands are erratic . Found moisture is building up inside unit . Removed exhaust hose off and found it was full of water . Removed water and ran replaced ui console W11378949. Ran air flow test . Found exhaust restriction. Advised maintenance to have exterior vent cleaned . Unit sounds normal when vent is removed . Above normal noise is most likely due to poor air flow . Job complete

"Arrived on site to test unit for not operating properly. Upon arrival customer stated all the dishes have a white film after cycle is complete. Entered diagnostics, found no stored error codes. Started a cycle, all components are properly engaging including the heater. Inspected unit, found hard water buildup on the tub walls and door. Advised customer how to properly run a cleaning cycle and how often. Also advised to run hot water at the sink before starting a cycle especially on a quick cycle wash. Hard water build up must be eliminated in order for dishes to come out clean. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for unit not heating and dispensing rinse aid. Checked amp draw on heater getting 6 to 7 amp draw heater is engaging on . Replaced dispenser customer wii monitor rinse aid usage. No leaks present at this time. Unit is functioning properly and as designed to job completed. Parts used w11412300

Arrived on site for unit making noises. Upon inspection found dryer vent not connected. This caused a rattling and vibration against floor and metal when exhaust air from unit blowing on disconnected exhaust vent. Connected dryer vent back on and tested unit is now longer making noise. No one on site for signature. No parts used job completed. Took pictures loaded to sd

"Arrived on site to test unit for door melting and broken grill, tested unit found door damaged from heat and broken tabs on the grill, replaced parts and tested, unit is now functioning as designed, no leaks detected job complete installed 8206395, W10259625"

Arrived onsite and tested unit fresh food evap fan and found proper power and flow following the defrost. Based in irregular defrost pattern caused by model home use over years of light non residential use resulting in slow morphing clear ice blockage that over time blocked over half the fresh food intake and began ordinary defrost failure symptoms including frozen fan space. Manual defrost solved all detectable cause and symptoms. Evap cover not needed to repair. Documented floor and baseboard with pictures. Advised onsite staff on findings and follow up.

WMH31017HZ3 Arrived from previous visit to install parts. I tested door switches again before moving forward and top far one was stuck causing the fuse to blow out. First visit i didn't have fuse had to order. I replaced both parts upper interlock and fuse product is working as its designed. I used a cup a water and ran for a few seconds water was nice and hot.

"Arrived on site for F3E1 code. Upon arrival, superintendent mentioned TM already repaired and there is no service needed. No one available for signature. After hours"

Arrived onsite for unit not functioning. Unit is in new build non occupied apartment. Found start button not functioning. Could use dial to put in diagnostics but could not start diagnostics or regular cycle. Ordering Control. No one on site for signature. ; ordrng 1 W11607637 (Control)

"Our rival verified. Complete plain of unit, not heating or drying during cycle. Ran diagnostic cycle and confirmed again that the heating element is functional. At this time, verify that the rinse aid is being used and dispenser is working correctly. All mechanical functions test, correct Replace main control due to possibility of heating element, not activating during cycle job complete installed w11087226"

Arrived onsite for prediagnosed parts upon arrival replaced control ran tested cycles unit is working as designed no leaks observed during service

"Arrived on site for icemachine not making ice properly. Ice is very and small wet. Unit was off on arrival. Ran test and found water not coming into machine properly, removed filter and water now working. Completed test. Unit has good pumps and nice frost pattern. Just needs new filter. Working as designed with filter removed. Call complete. 162.36 Auth code: W3439E"

"Arrived in site to install previously diagnosed and ordered part. Due to the center burner valve failure, I removed and replaced the valve and tested. I found the simmer flame was too low and adjusted the simmer flame and retested and unit is operating as designed. Using my liquid leak detector, I tested all gas line connections and found no leaks. No leaks detected during service, job completed. W11246817"

"Arrived on site to test unit for water leaking, tested unit found cracked drain hose leaking unit the sink area damaging the bottom of cabinet, will need drain hose to fix issue, ordering part rescheduled for 3/14; ordrng 1 8269144A (Drian hose)"

"Arrived on site for no ice. Found broken wire on grid cutter,ran diagnostic failed bin thermistor and water sensor over filling pan,replaced grid cutter,thermistor and recirculating pump ran diagnostic all test passed. Wpw10519923,w11542867,w10919199"

Arrived on site and replaced RC evap harness(W11087438) and dripmpan(W11457241). Advised customer to monitor. Job complete.

Arrived on site to install previously diagnosed and ordered parts. I shaped and formed and installed the gasket and the damper. The unit is operating as designed. No water leaks observed during service.

Arrived on-site for washer leaking. Found a leak at the door. Installed new bellow(w11106747) and cycled unit. Found no leaks. Unit is operating as designed. Nobody available to sign.

"Arrived on site to test unit for broken glass, tested unit found broken handle and front glass, replaced and tested, unit isvnow functioning as designed job complete installed W11741357, W11730234"

Arrived on site to repair previously diagnosed issue console replacement. Ordered wrong control ordered all black need to be black and stainless. Ordering parts office to reschedule. ; ordrng 1 W11600370 (Control)

"Arrived on site to test the unit for a washing issue. Placed the unit in test mode and confirmed that it filled with the correct water level and the wash motor circulated the water properly. The unit is working as designed. Job complete, no parts used."

"Arrived on-site for washer, not allowing unit to drain or complete cycles on arrival. Confirmed failure and found f9e1 in diagnostics, and then found that the harness going down to the pump was broken. I was able to repair the harness and tested unit and found no leaks and washer, working as designe no parts inatalled call complete."

"Arrived on site to test unit for both rear elements and RF element not turning on. Replaced both rear infinite switches(WP3149404), RF element(W11047722) and RF switch(WP3149400). Unit now working as designed. Job complete."

"Arrived on site to test unit for not washing properly. Found errors F8e1(long/no fill) f3e2(inlet temp fault) and f3e1(pressure system fault). Also found gearcase had failed. Recommending gearcase, slider, wash plate, control, inlet valve rotor and suspension. Unable to remove wash plate. Requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 W11401712 (Control) and 1 W11393685 (Gearcase) and 1 W10752283 (Washplate) and 1 W11130356 (Suspension) and 1 W10909670 (Spanner nut) and 1 W10915701 (Rotor)"

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker assembly, ran harvest test passed icemaker filled with water"

Arrived on site for a defective valve. Replaced ice.aker fill valve ran icemaker through a harvest icemaker filled with water.

Arrived onsite for unit leaking from corner of the door. Customer is still having issues with oversudding causing a lik.. Customer ran several clean cycles prior to visit. On arrival ran cycle and found no suds. Also called techline for more info on dispenser function. Austin SR#7741123554.Tech explained rinse aid is triggered with the dispenser towards the beginning of the cycle. Allowed unit to run 30 minutes and no sign of suds. Customer does prewash and also has a water softener. Appears clean cycle has flushed residual issues. Recommended customer start with no rinse aid and no prewash. Customer will monitor. Job complete

Arrived on site for dryer sream feature not working . Ran diagnostics test . No error code . Test and found valve working properly . With no articles of clothing spray is hitting door and running out . Ran normal. Steam cycle and steam feature is working properly . Customer instructed on propeller use of steam feature and wrinkle control. No parts installed . Nomwater leaks detected at time of service. Job complete ; O-emld tckt

WMH31017HZ09 Arrived on site for a otr microwave with flames coming out top vent . On arrival client stated when using it makes popping sounds and they seen sparks. Further inspection I found diode and capacitor burned up i uploaded photos. I replaced both parts diode and capacitor I tested with a cup of water product working as its designed no failure sounds. Calling whirlpool safety SR# 7741095711

"Arrived on site to test unit for small oven not heating, contractor pulled oven out inspected and found spark igniter disconnected, secured connection and tested unit is now running as designed job complete no parts installed"

"Arrived on site to inpsect washer continuously draining unless left unplugged. Upon further inpsection, I verified that the pressure hose is good and no blockage. The control is faulty due to the pressure sensor. I am returning with prescreened partsto replaced the control. Office to schedule return service. No water leaks observed during service. ; O-emld tckt"

Arrived onsite for prediagnosed parts upon arrival replaced small burner back center front left burner & center front burner ran tested unit is working as designed no gas leaks observed during service

"On arrival verified complaint of unit making noise and off-balance, the visual inspection of the unit confirms that the installers damage the rear plate of the washing machine. Further inspection of the unit found that the gear case seems to have been damaged during installation as well and has dumped oil all over the floor. See, quick pics for pictures of both unit is only 10 days old customer. Request documentation with tech line spoke to tech line 7741119099 customer is calling customer service for possible replacement. Unit needs splutch W10721967, and back plate w11449840. Customer called back and stated unit is to be replaced job complete.No parts ordered no parts installed; schdld next appmnt for 3/17 MON !"

Arrived on site for microwave smelling. Found sensor and wiring was burnt. Replaced wiring and verified operarion. Unit now working properly. Called tech line to advise of findings. Advised to use same Sr # 7741038445

"Arrived on site to test unit for temp issues, no light and no ice production. Found water in deli UI. Harness is corroded. Recommend deli door, controls, deli harness and ice maker. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W10815669 (Deli door) and 1 WPW10624574 (Power supply board) and 1 W10804160 (Led control) and 1 W11170612 (Harness) and 1 W11330971 (UI)"

Arrived on site to test unit for not responding and not washing. Found errors f3e2(owi shorted) and f1e2(software issue). Replaced control(W11683480) and OWI sensor(W11612329). Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site for dryer making a loud rattling noise on arrival confirmed issue and found blower wheel and motor rattling. Also found outer panel frame as well as front panel not aligned properly at all and warped. Replaced w11327190 wheel, and w11234001 motor, amd used soundpads w11113654. Found noise still present and im ordering W11233548 panel, W11752163 front panel, amd w11113654 pads and rescheduled customer for 03-21-25; ordrng 1 W11752163 (Front panel) and 1 W11233548 (Side panel) and 6 w11113654 (Pads)s"

"Arrived on site to test unit for not spinning. Upon arrival started a drain and spin cycle, unit would buzz but not spin indicating a failed capacitor. Replaced capacitor (W11162561) from truck stock and tested unit, unit now agitates and spins. Leveled unit. Attempted to start a cycle in consumer mode, start button does not react to input. Cant start a cycle, and also cannot cancel. Held button for 20 seconds and LEDs remained illuminating. Will need to order a control. Customer not available for signature. Ordering part, rescheduled for 03/14.; ordrng 1 W11603811 (Control) and 1 W11428524 (Capacitor)"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W10838672 console. Ran diagnostics and passed with no issues . Unit is functioning as designed. No water leaks detected at this time"

Arrived on site for refrigerator with flashing ui panel. On arrival confirmed issue but found I couldn't enter diagnostics and normal user operations were changing setting on their own. I replaced both the w11664671 panel ui and w11455229 control. Found unit it working as designed. CallComplete

"On arrival verified complaint of no heat verified voltage and polarity are correct inspection of the unit found that the heating element and the t-stat are open. Replace both tstat kit and the heating element Unit is now heating and working as design job complete installed 279816, and 279838"

"Arrived on site to test unit for long dry times. Upon arrival customer stated unit takes two cycles to dry clothes. After the first cycle, certain areas of the clothes stay damp. Tested unit, found all components properly engaging and element is cycling as designed. Vent test shows vent is clear and has good suctions to the exhaust. Potentially an issue with the sensing dry causing cycle to be stopped prematurely, leaving clothes damp. Will need to order and replace sensor pad and exhaust thermistor. Advised customer in the mean time to try and run the cycle on timed dry to see if there is a difference. Ordering parts, no parts installed, rescheduled for 03/14.; ordrng 1 W11545746 (Sensor pad) and 1 WP8577274 (Exhaust thermistor)"

Arrived onsite for unit not starting a cycle. Inspected and found broken harness to the capacitor area. Replaced harness and tested. Tested and unit is functioning properly. Job complete

Arrived onsite for unit error f2e1 upon further inspection found corrupt console order parts console W11236888 office to schedule when part arrives ; ordrng 1 W11236888 (Console)

Arrived onsite for unit valve leaking & drain pump running constantly upon further inspection found valve at wall side is broken/leaking advised customer he needs to get maintenance from the apartment complex immediately to fix the issue with the valve

MER8700DS1 Arrived on site for a range with door falling off . On arrival verified issue i took door apart and use a screw from my bag tested product works as it's designed .

Arrived on site with parts ordered. Removed oven from wall. Replaced control board. Performed bake off at 500f. Working as designed. Call complete.W11261167

"On arrival verified complaint of agitator broken. Replaced agitator assy and bolt. Ran cycle and confirmed full function. Unit is now working correctly job complete installed wp358237, and wp3946501"

"Arrived on site for display is blank. Upon arrival, inspected unit and confirmed issue. Found all cooktop burners operate oven panel just does not. Test polarity at terminal block and is correct. Test voltage from harness at control and is correct. Need to replace control. Replaced control W11594224. Test unit and now powers on. Preheated oven to 350. Unit preheated correctly. Unit is operating as designed. Job complete. There is no one available to sign off for repairs"

"Arrived on site to follow up on refrigerator that is leaking into the RC. Examined drain and found drain frozen over woth 3 inches of ice on top of the drip pan. I used a borescope camera and checked the drain from the bottom and didn't see any obstructions from the bottom. I steamed out and cleared the top, and found the likely cause is the liner / foam restricting the drain where its angled and running right under the FC. I added a fabricated aluminum drain heater, but this may bot fully resolve the issue and its likely a collapsing liner. Spoke with on site manager and notified him that there is nothing else we can do if its a collapsing drain and the heater does not work. No money collected, talked with GC who advised to cover it under 1 year warranty since our last service didnt fully resolve. Call completed."

"On arrival verified complaint intermittent, stopping mid cycle and not completing cycle. Customer state that a power reset would sometimes fix the issue. Visual inspection of the unit shows no signs of leaking gear case or debris in the water valve ran diagnostic mode and component activation. All components activate correctly replace main control verified component activation. All components activate correctly unit is now working as designed job complete installed w11170319"

"Arrived on site to test unit for shaking during cycle. Upon arrival customer stated the unit starts to shake during every spin cycle regardless of load size. Tested suspension, found it extremely bouncy due to unit being overloaded. Replaced suspension (W11130362) and tested unit, unit no longer gets thrown off balance. Leveled unit and advised customers to keep load sizes below 50% of the basket for optimal performance. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for locked and will not open. Upon arrival, imit is at the carwash. Lid to unit is unlocked. Ran diagnostics and there are no saved error codes. Ran automatic test cycle and completed correctly but basket is shaking. Found suspension is failed. I believe that all the shaking did not allow the drain and spin to operate correctly causing water to remain in tub and then eventually draining. Need to replace suspension. Ordering suspension. Office to reschedule. The owner was not available to sign diagnosis; ordrng 1 W10780045 (Suspension)"

"Arrived on site to test unit for only filling with hot water. Upon arrival customer stated unit would only fill with hot water, then she cycled power on the unit and now it only releases cold water. Tested unit in diagnostics, found both valves engaging and dispensing water. Valves are not clogged indicating an electronic issue. Recommend replacing valve and control. Ordering part, no parts installed, office to reschedule. ; ordrng 1 W11740022 (Control)"

"Unit 1108. Arrived on site. Found fill tube extension not fully inserted to fill cup causing leak,removed all ice,removed icemaker adjusted extension reinstalled icemaker ran fill cycle passed no leaks."

"Arrived on site for unit making clanking noise when agitating. Upon arrival, called techline and spoke with Lakie SR#7740658337 stated to replace gearcase, slider and clutch at the same time. Ordering W10754448 clutch. Continued to test consumer cycle with no clothes inside, just water, and noise does not occur. Tested on multiple occasions and noise does not occur with no load. Ran consumer again with assortment of clothes and found noise to occur under a load when agitating. Seems like the rotor is rubbing on the stator. Ordering W11195971 stator and W11260238 rotor. No water leaks detected at this time. Customer agreed to reschedule Mar 12th. ; ordrng 1 W10754448 (Clutch) and 1 W11195971 (Stator) and 1 W11260238 (Rotor)"

Arrived on site to diagnose refrigerator not making ice. On arrival checked icemaker and found a full bin of ice. No repairs needed since unit is producing ice. Call completed.

Arrived on site for unit running to long. Upon inspection checked for error codes unit displayed zero error codes. Ran test cycle unit completed all functions of test cycle properly. Customer was unaware that heavy wash and normal wash will run for a long period of time. Informed her it's normal and to let the unit finish it cycle and not canceling during mid cycle. No leaks present at this time no parts used job completed

Arrived on site for washer door latch not latching. Upon arrival latch is damaged and not locking in place. Replaced latch and tested unit is now functioning properly and as designed to. Job completed parts used w11565030

"Arrived on site to test the unit for a gas leak, even when the unit was not in use. Tested the regulator with bubble solution and found a leak at the manifold connection to the regulator. Discovered that the tubing was loose, causing the leak. Tightened the tubing at the regulator, then retested with bubble solution. No leaks were present at this time.Job complete. Contacted safety to report the repair."

Arrived on site to install previously diagnosed part. Inspected unit and worked area. I went to replace the ice maker and found that the ice maker was broken in the box. Ordering another ice maker and rescheduled the customer to 3/17. No parts were installed.; ordrng 1 W11692161 (Ice maker)

Arrived on site for noise complaint ran diagnostic no odd noise customer played recording let customer know frequency noise is due to the new type of compressor running R600a changed defrsot setting to basic.

"Unit 1305. Arrived on site for ice build up. Found upper section of gasket not sealing to cabinet entire length of door,adjusted door,remolded gasket checked door seal good."

"Arrived on site to test unit for stopping mid cycle and not sensing. Upon arrival customer stated unit stopped mid cycle and now will not drain. Found water in the tub. Inspected harness and found drain pump wire is broken. Repaired broken wire with a butt splice and secured harness to prevent future damage. Applied power to the unit and started a drain and spin cycle, drain pump engaged and removed all water. Started a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived to install new stoppers. Installed the stoppers, tested the unit, and confirmed it is functioning properly. Both spray arms are spinning and spraying correctly. Job complete."

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found a slab of ice at the bottom of the FC section below the ice maker. I removed the ice maker and evap cover to inspect the fill tube to find the fill tube extension was not fully covering the fill tube and water is spraying out of the top of the fill tube (photo). I removed and replaced the fill tube extension with a longer extension and retested, and the unit is operating as designed. No water leaks observed at the end of service, job completed. WPW10496649"

Arrived on site for no ice. Icemaker not running Ning through a forced cycle replaced icemaker assembly. W11729596

"Arrived on site to test unit for not turning off. Customer stated after running it at 450 and during of unit was still not up to an hour after turning off. Found elements cycling properly. Also heated to 450 with no issues. Contacted techline and was advised unit has no set time for long it will take to cool down but it's usually about 2-3hrs. But different factors, as far as set up, can cause unit to take longer. No further repairs recommended at this time. Job complete. SR#7741108864Safety#7741080900"

Arrived onsite for unit not heating. Inspected and found cutoff OL and element coil broken. Replaced element and cutoff. Tested and unit is now functioning properly. Job complete

Arrived on site for water leaking at ice dispenser. Upon arrival unit freezer door is completely frozen in place ans stuck in place. Called Jerry spoke with him about issue unit need to de thaw for 42 hrs. Maintenance is moving fridge to different unit and replacing tenant fridge with new one. Maintenance will call in new service order after unit has de thawed

Arrived onsite for unit making noise during spin & no heat upon further inspection found wheels & tension pulley are worn out replaced wheels pulley & belt 4392065 repair kit ran cycle unit is working as designed

"Arrived on site to inpsect refrigerator leaking water. Upon further inspection, I checked the temperatures and measured 43 degrees RC and 2 degrees FC. I gained access to the evaporator and found that the evaporator fan was seized and not running. I also found that the drain had frozen over. Installed the evaporator fan motor and defrosted the evaporator and the drain. The unit is now operating as designed. No water leaks observed at the end of service. WP2315539. No one on site to sign; used 1 WP2315539 ( Evaporator fan motor) from stock"

Arrived on site with 2nd man JK to install previously ordered parts. Test polarity and is correct. Down stacked dryer. Inspected harness connections and control. Found green power light not blinking. Am receiving 124v to control from noise filter. Need to replace control. Replaced control W11549931. Test unit and is operating as designed. No leaks present at this time. Job complete there is no one available at time of completed repair to sign.

"Arrived on-site for dryer randomly stopping and not completing cycles fully on arrival confirmed failure and found F 3E 2 and diagnostics, indicating a failed moisture sensor. I Also ran a vent test and found the event had a slight clog in it inside the walls of the home. I replaced wpw10298258 harness and w11618917 control. Found dryer working as designed and instructed customer to have a dryer vent cleaning performed, call complete"

Arrived on-site to install ordered parts for screeching sound. Installed belt(w11239857) and splutch(w10721967) cycled unit and it's working as designed.

Arrived on-site for unit making noise at night. Found ice build up around fan and on evaporator. Installed fill extension (wpw10496649) and removed ice from around the fan. Nobody available for signing

Arrived on site to test unit for not washing. Found lid was locked and tub was full of watery on arrival. Error f9e1 was flashing. Found black wire to pump was cut. Repaired harness using(W11643701). Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose washer not spinning and draining. Customer showed me a fairly heavy blanket that she washed that didn't finish. Based on the size and weight of the blanket, it would get super heavy when its soaked and unit could not balance it out. Tested unit and verified it does spin and there is no failed suspension items. Customer advised on proper loading to make sure they have just enough stuff in there to properly balance, but not overload. No parts needed. Call completed."

"Arrived on-site for washer, not agitating and also not completing cycle, as well as overfilling during rinse cycle. On arrival found the rubber connector to the coupler, stretched out and worn down as well as the agitator teeth and agitator both broken also found the clutch amd basket drive were slipping and the timer was not advancing past rents and causing constant power to the water valve. Didn't have valve, clutch, during first trip and Williamson need to order additional W10820043 brake/drive, wp63292 thrust ring, wpw10080230 support ring, 28535 retainer ring, WP8546685 timer along with previously ordered parts, rescheduled customer for 03/18/25.; ordrng 1 W10820043 (Brake drive) and 1 wp63292 (Thrust ring) and 1 wpw10080230 (Support ring) and 1 28535 (Retainer) and 1 WP8546685 (Timer)"

"Arrived on-site to test the unit for tripping the breaker. Turned both units on to broil simultaneously, and they heated for 3-5 minutes without issue. Turned broil off and set both ovens to bake at 500?F. The units heated correctly without tripping the breaker. Advised the builder to leave the units on at 500?F for two hours to complete the burn-out process. Job complete. No one here to sign"

"Arrived on site to test unit for cooktop not working properly. Upon arrival builder stated the the burner caps are all uneven and its causing flames to not burn properly. Inspected unit, found all burner caps are cockeyed due to not being placed in the correct location and debris under the burner heads. Removed all debris and corrected all burner caps. Flames are now burning properly and unit is now running as designed, no gas leak detected, no parts installed. No one on site for signature. Job complete."