Arrived on site to test unit for display showing lost power. Found customer not connected to Wi-Fi for the new software update. Advised customer to connect to Wi-Fi to get the new update for console. Job complete.

On arrival verified complaint of noise. Customer described it as a turkey gobble. Ran test 3 and replicated the noise. It is the damper motor.replaced WPW10479155 and noise stopped. Operational test good job complete no leaks detected during service.; schdld next appmnt for 11/29 WED !

Arrived on site to test unit for fans running. Test unit and found burned and shorted relay on board. Called safety and they said due to the age they wouldnt give parts to fix. Customer will look at his options to buy new one. Job complete. Safety SR#7737693638

Arrived on site for cooktop glass with bubbles. On inspection I can see imperfections in the glass not sure they are air bubbles. Customer use ginger and lemon to clean the glass top I took pictures of the pots and pans he use on the glass top. Ordering another glass cooktop.; ordrng 1 W11541089 (Glass cooktop)

On arrival verified complaint of not drying dishes. Dishes are still wet when cycle is done. Ran diag cycle and found no error codes. Customer is using rinse aid. Ran component test and all components activated including heater. Unit is operating as designed. Advised customer some moisture left in unit is normal. Job complete. Operational test good. No leaks detected during service.

On arrival verified complaint of no water disp for fab soft. Replaced main and UI. Verified wires are hooked up correctly at ACU. Ran prescribed test by TL and fab soft diluted slightly but not dispensing during drain and spin with extra rinse. Called TL provided TL number SR7737775885 spoke to Steve. Steve stated to replace the cold water valve. Neither valve are in my. Truck. Rescheduled for 11/30 for return. Customer has an orange voltage checker belonging to SS for pick up on return.; schdld next appmnt for 11/30 THU !

Arrived on site to diagnose door with issues closing on freezer side. Tested unit and confirmed door doesn't want to stay closed. I attempted to replace the gasket and found the included gasket was 1 inch too short for the door. Corrected model number and reordered gasket. Will follow up with customer to get gasket installed. ; ordrng 1 WPW10136734 (Door gasket)

Arrived on site and replaced previously diagnosed evap. Vacuumed system and found restriction on low side. Ran nitrogen through system till restriction was removed. Vacuumed system and held pressures for 20mins. Charged to specs with 56g r600a. Unit now working as designed. Job complete.

"Arrived on site for a refrigerator that is not dispensing water or ice. Inspected unit and work area. The customer advised they had a few instances where the unit would not dispense water. She advised that since she called in, the unit has been working properly, but shes also has issues with her water filter showing that it needs to be replaced after only having the filter for less than 30 days. I did ask the customer about their water supply and she did said that they do have hard water. I asked the customer how often they used their water. She advised that she uses it fairly frequently and they have two ice-makers. I explained that this unit goes off of time that the water filter was last replaced, as well as water usage. I advised that it is all due to programming and if they are using consistent water, especially with hard water, and may be causing their filters to go out prematurely. I tested the unit in diagnostics and found all tests working and operating as designed. I checked the door for any signs of indentation from the door switch and found an indentation. Use the plastic square to fix the positioning of the door switch on the left hand door. Tested the unit several times and the unit is working and operating as designed. Call complete."

Arrived on site for refrigerator vent behind deli drawer freezing. So drawer will not close properly and does not seal. Icemachine stopped. Replaced seal. Replaced evaporator cover with permagum to seal. New gasket tore. Will need new gasket. ; ordrng 1 W10407212 (Gasket)

Arrived onsite for dishwasher not drying. On inspection found the heating element ohmed out 9m ohms. Replaced the heating element and retested. The heating element is working now. 7.8 amps. The unit is operating as designed and no water leaks detected during service.F7E1 FE

Arrived on site to inspect electric cooktop. The back right element is not heating in the middle. I found the back right element broken. I removed and replaced the back right element and tested. The unit now operates as designed.

Arrived onsite for short cycling of washer. Found unit had been reinstalled into a renovated laundry room and the hoses had been reversed and the drain hose was stuffed a few feet into the standpipe. Error codes of lo flow and over hot water temp. Corrected apparent issues. Leveled unit and calibrated. All checks good. Advised customer on findings and repairs.

"Arrived onsite for unit lights not functioning. Inspected and found incoming 120 and 15 vdc out from led driver module. Found no voltage through light harness. Spoke with SW , sent pics of harness. Office to reschedule ; ordrng 1 W11282989 (LED driver) and 1 Partsresearch (LED harness)"

Arrived on site for washer making a loud grinding noise during spin. Upi. Arrival found no errors in diagnostics. Inspected gearcase area. Found rotor screw loose causing rotor to slip down and not make contact with slider. Replaced slider and screw and tested unit. Found no leaks and washer working as designed call complete

On arrival verified complaint of F1E0. This is an internal board failure. On visual check of board found active pest issue. Documented with TL Nate . Will need to call trade care for documentation as well. ; schdld next appmnt for 11/22 WED AM

Arrived on site to replace console. Found new console damaged. Ordering console again ; ordrng 1 W11620706 (Console)

"Arrived on site for unit not powering on. Found water in bin and unit not powering on diagnosed a defective pump,cleared out water,replaced pump ran water through unit pump drained water checked tubing and connections no leaks. Unit passed all other diagnostic test. ; used 1 W11539855 (Pump) from stock"

Arrived onsite for MW that seem to not be operating properly. Upon arrived I tested the unit and found that the unit is operating as designed. I did go over how to use the unit with the customer.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete

Arrived on site for a dryer that is not heating. Inspected unit and work area. Did confirm the customers complaint and checked voltage and polarity. Found proper voltage and polarity coming from the wall. Gained access underneath and checked the heater. Found the heater open. Replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for washer being loose.found the agitator was not on properly. Removed agitator and properly secured. Ran diagnostics. All components pass. Call complete. 162.36 Auth code: KU9943

"Arrived on site for refrigerator making a loud noise, on arrival I found refrigerator not making any noise, removed back panel and as so as I touched condenser fan housing it it against fan and started making noise. Found on leg was it level. Reset. Recommend new condenser fan blade, motor, and housing. Advised customer we will call once parts arrive. ; ordrng 1 W11127829 (Condenser motor) and 1 W11193484 (Fan blade) and 1 W11438498 (Bracket)"

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit did leak intermittently, but was usually a few drops at a time and not a heavy flow. Checked the gasket and found the gasket fully intact. Found a bunch of dog hair stuck against the door on the bottom side creating an issue with the seal around the bottom side of the gasket. Remove the dog care and check the rest of the bellow. Found no issues with the bellow. I tested the unit in a normal water wash cycle and found water coming up against the gasket and not dripping. The main reason why they called was due to certain cycles, not spinning out the rest of the clothes. He advised that on the normal cycle, the unit will not spin thoroughly. He said that on heavy duty, the unit would finish out properly. Checked the spin settings on the normal/regular cycle and found the spin turned off. Did advise the customer that if the span is turned off, the unit will not go into the final spin. Whenever they use some care guide in the unit is working and operating as designed. Call complete."

Arrived on site to test unit for noises. Ran unit for 30mins and was unable to replicate issues. Found sound dampening pads installed on last visit still working properly. No signs of any loose components. Whirlpool Techline not recommending any repairs at this time. Job complete. SR#7737843121

"Arrived onsite and found unit operating with failed knob. Replaced the knob. All checks good, advised on repair."

"Arrived on site to inspect dishwasher dispenser not working. Upon further inspection, the customer handed me a spring that was found in the dishwasher tub and showed me the dispenser door does not open on its own. I advised the customer that the spring goes to the dispenser door. They were in the process of washing their dishes in the unit and it is operating as designed except,for the dispenser. I am ordering the dispenser and CNOTE-SCHEDULE FOR AM and scheduled return service for 11/29/23 AM. No water leaks observed during service. ; ordrng 1 W10861000 (Dispenser)"

"Arrived on site to test unit for flames being too high and unable to simmer. Adjusted flame height, unit now working as designed. Job complete."

Arrived on site for dead washer . Found ui dead . Replaced ui and unit lit up . Ran diagnostics and got UI error code . Unit passed calibration and test wash . No other issues found . Job compete .

Arrived on site for a washing machine that is making a grinding sound when the unit fills with water. Inspected unit and work area. The customer showed me exactly what was going on and I did confirm that the customers water valve was making the sound. Removed the water supply and found the cold water valve clogged causing the sound. Replaced the water valve and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for washer causing a burning smell when in use per customer on arrival. Upon arrival found no errors in diagnostics. Found belt was worn down along with cam causing smell. Rescheduled customer for 11/30/23 to complete repairs with new cam and belt; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)

"Arrived onsite for unit turntable not turning. Exposed motor and found no voltage to motor. Ohmed motor and recorded 4.5k ohm. Exposed control and recorded 7-10 vac from control. Replaced control but still have no voltage to motor. Suspected breakdown in harness. Spoke to SW and recommended ordering Control, Ui, and harness. Recommend Sending LC. Parts research on motor wiring harness. Office to reschedule ; ordrng 1 W11325786 (Control) and 1 W11600634 (Panel) and 1 Partsresearch (Motor harnes) and 1 2hr (2 hr)"

Arrived on site for washer not going into wash cycle . Ran diagnostics and during agitation and spin unit makein a lot of ratcheting noise . Found sleeve on slider had shifted place . Replaced shifter . Ran diagnostics again . All checked normal. No water leaks detected at this time. Job complete

"WRS555SIHZ00 Arrived to inspect no water or ice. I found the water had been turned off prior to the customer moving in and I corrected the issue, after flushing a large amount of debris from the supply line. I verified both dispenser and ice maker fill. No leaks observed during service."

"Arrived on site to install previously ordered parts. Replaced timer W11685947, knob W11675852, drum W10899578, and repair kit 4392067. Test unit and is operating as designed. Job complete"

"Arrived on site to follow up on dryer making excessive noise. I confirmed a loud consistent rumbling sound from the unit. Diassembled and traced the noise to the blower housing, which was rumbling at the current angle. I bent the housing forward away from the motor and eliminated most of the noise. Reassembled and verified noise is still gone. If noise returns the recommended repair is to replace the blower housing, wheel, motor bracket, and floor plate. Call complete."

Arrived onsite for a laundry center that will not spinning out the the clothes properly. Upon inspection I found that the unit was off balance which can cause this condition but all other components where in good condition. I leveled the unit and tested the unit and found the the unit is no longer off balance. And the unit spun out the clothes that where in the unit properly this time.

"Arrived on site to replace previously diagnosed control and display board, replaced parts but light in the oven are not working, inspected bulbs and found them bad, got authorization to replace socket assembly, replaced and tested , u it is now running as designed, job complete"

"Arrived on site to inspect unit for being to loud during operations. Upon closer inspection found front of tub was close to front wall of unit and is unbalanced. Also found error code f0e7 when running through diagnostics. Raised legs to help balance the unit. Tested unit, unit is running as intended. Job complete."

Arrived on site to inspect unit for damaged door. Replaced outer glass. Unit working as designed. Job complete.

"Arrived on site for not powering on, upon arrival,test polarity and is good. Found failed fuse. Replaced fuseWP3392519. Test unit and operates as designed. Job complete"

"Arrived on site to test unit for low ice production, tested unit found ice it thin, checked the settings and it is set to thin, set cubes to normal and tested, unit is now running as designed, job complete"

Arrived on site for frost build up in freezer. Also found drain tube frozen over . Steamed out evap. Replaced control.no water leaks detected at this time

"Arrived on site for no ice. Found bin thermistor harness not fully inserted from housing,adjusted housing,reconnected harness ran diagnostics found weak water flow customer is going to have filters replaced."

Arrived on site to inspect dishwasher. The customer informed me the unit will stop in the middle of a cycle the Display will flash and when the door is opened and closed it will drain and cancel. I put the unit into diagnostics and found no stored error codes. I ran a test cycle and found it running properly. I ran a normal customer cycle and found it running properly until I opened and closed the door. The display blinks an alarm sounds and it drains and cancels. There is a software issue in the UI. I am ordering the Ui to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11659652 (UI) and 1 W11545764 (Float switch)

"Arrived on site to test unit for squeaking noise, tested unit found belt completely shredded, replaced all parts from repair kit and tested, unit is now running as designed, job completed"

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived onsite for dryer not level. On inspection the installer did not adjust the feet to level the unit out. I adjusted the feet so the unit would not rock back and forth. The unit is level now.

"Arrived on site for door handle issues. Found screw hole on door defective,set screw slides in and out of hole ordering a new door; ordrng 1 W11436604 (R hand door) and 1 W10876598 (Nameplate)"

"Arrived on site for a defective compressor. Replaced compressor assembly,vacuumed system down with sealed system exposed recharged system pressures held ran compressor test good pressure good frost formation on evaporator plate. Reassembled unit ran diagnostics checked all water lines and tubing connections no leaks unit passed all diagnostic test."

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the switch harness and tested. The unit now operates as designed. No gas leaks detected during service.

PYET344AYW Arrived to inspect no heat. I found the thermal fuse open and moved and replaced. The unit resumed normal function and heated as designed.

Arrived on site to install top cover for control panel. I installed the panel and tested. The unit now operates as designed.

"Arrived onsite for previously diagnosed parts. Installed the gasket and tested for air gaps, no air gaps detected during inspection. No water leaks detected during service."

"Arrived on site to follow up on dryer while working on the washer. Customer said its still not heating. Checked voltage and polarity and found them correct. Unit has a failed safety device or element in the unit. Ordering parts, vents have been cleaned. ; ordrng 1 279838 (Heating Element) and 1 WP3387134 (Cycling Thermostat) and 1 279816 (Thermal Cutoff) and 1 WP3392519 (Thermal Fuse)"

Arrived on site for torn door gasket. Replaced door gasket. Used heat gun to form gasket. Call complete.

Arrived onsite for a leak refrigerator. Upon arrival I found that the water was coming from the drain pan due to the drain pan drain hole was clogged I cleaned the clogged and tested and found the water drain away like normal.

"Arrived on site for a washing machine that is not powering on. Inspected unit and work area. The customer explained that the washer has been intermittently not allowing her to start the cycle and she will have to wait up to a day or two days for the washer to start working again. She advised that she has tried to press and hold the start button, unplug the unit, and open and close the lid six times. Checked voltage at the plug and found proper voltage and polarity. Tested the unit and found the unit working and operating as designed. I ran through diagnostics and did not find any stored error codes. I ran the unit through an auto test, and the unit ran as designed. Went ahead and replaced the control due to ongoing issues and tested the unit. The unit is operating as designed. Call complete."

Arrived onsite for a a washer that is vibrating with multiple items in it. Upon arrival I tested the unit and vibration/ movement I found that normal. Unit operating as designed

Arrived onsite for a MW with a hood light the is nor operating properly. Upon testing the unit in found that the light would stay on even when you press the buttons to turn it off. I replaced the control and tested the unit and found the unit operating as designed

Arrived on site to test unit for not cooling properly. Found frost build up is seizing evap motor and caused motor to go bad. Needing evap motor. Also recommend replacing evap harness. Scheduled for 11/29. Price for harness replacement is attached to photos. ; ordrng 1 WPW10128551 (Evap motor)

Arrived onsite for a range that is tripping the breaker. Upon inspection I found that this was because the unit had a short. I corrected it and tested the unit and found the the oven would not shut off when using the buttons on the control/Ui. I connected the safety team a advised them of my findings and got a concession W19gjv0wpl1 to cover the full repair (replace the control and repair the short) after repair the unit I tested the unit and found the unit operating as designed.

Arrived on site for unit taking too long tonight. Replaced burner and adjusted igniter placement. Tested several times and allowed customer to test. Unit is functioning properly. Job complete

"Arrived on site to test unit for no ice production, tested unit found ice maker has cubes of ice in it but will not go into harvest, replaced ice maker and tested unit is now cycling, stated to customer that ice production will start with in 24-48 hours"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the defrost heater. Call complete.

Arrived on site for dead fridge . Getting correct voltage to controls but controls display is blank . Replaced compressor control and and dispenser control. Still no displays and unit is not starting . Found hinge cove had been screwed in to upper door harness . Temporary spliced wires and unit is functioning. Due to location of damaged wires unit will need a new door. Ordering door and UI control . AUTHO. No water leaks detected at this time. Cal! To set return ; ordrng 1 Autho and 1 W11449015 (Door fresh lh) and 1 W11330486 (Ui control)

Arrived on site to install previously ordered part. Replaced harnessW11643701. Test unit by running automatic test cycle and a normal wash cycle. Unit is operating as designed. No leaks present at this time job complete

"Arrived on site to diagnose washer with lid locking issues. Examined unit and found broken strike, requiring replacement. Ordered strike, return visit set for 11/30. Customer request sooner service if available, this is a super fast repair. ; ordrng 1 W11457841 (Strike)"

"Arrived on site for washer not allowing lid to unlock. Upon arrival confirmed failure but couldnt enter diagnostics. Inspected unit drain motor at 19.9ohms and found lidlock broken and stuck in locked mode. Removed lock and replaced it. Was then able to enter diagnostics but found ACU giving off a burning smell. Tried replacing control but found one sent for repairs not working and didnt match part number needed. Ordering new W11608056 ACU, W11307244 latch, W11038689 water valve, W11428524 cap. Rescheduled customer for 11/30/23 to complete repairs.; schdld next appmnt for 11/30 THU !"

"Arrived on site to follow up on washer making a 'ratching/ratcheting' noises. Tested unit and could not duplicate, but noise described sounded like cam related. Replaced cam and retested. Still could not duplicate. Customer advised they must capture video so we can hear the noise. Repair completed."

"Arrived on site to test unit for vibration, customer stated its making a loud grinding during agitation, tested unit found loose cam causing it not to disengage properly, replaced cam and shift actuator, gear case has no signs failure, tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for broken knob, tested unit found shaft on the timer stripped as well, will need to replace knob and timer on next trip, ordering part office to reschedule ; ordrng 1 W11685947 (Timer)"

Arrived on site to inspect dishwasher not cleaning. I found error codes F4E3 and F7E1. I ohmed the pump and found an out of value reading. I removed and replaced the motor assembly and tested. The unit now operates as designed. I instructed the customer on detergent use. No leaks observed during service.

"Arrived on site for a washing machine that keeps having an agitator come loose. Inspected unit and work area. Found the agitator bolt worn, causing the issue. Replace the agitator bolt and add a Teflon tape around the sides to create a snugger fit. Found the unit holding the agitator well and working and operating as designed. Call complete."

"Arrived on site for washer moving off balance when in spin. Upon arrival confirmed issue. Inspected unit and found suspension rods had failed and front right had popped out of mounting bracket. Found inner basket was missing the hole punched out to help with water distribution leading to off balance load. Found outter tub ring cracked and wedged under blacktop side of back panel. Found no failures under unit. Ordering W11172199 basket, W11550886 tub ring, and need office to reschedule once availability of parts is known.; ordrng 1 W11172199 (Inner basket) and 1 W11550886 (Tub ring)"

Arrived onsite and found unit operating with hi temps due to loss of compressor efficiency either due to leak or blown internal seal. Advised customer on findings and determine the customer qualified for compressor replacement part only under the lg warranty. Customer will pursue warranty repair.

"Arrived on site to test unit for front right burner not working properly, tested 7nit found failed infinite switch, replaced and tested, unit is now running as designed, job completed"

Arrived on site to replace faulty tub. Replace tub and transferred all components. Advised customer to please tape over transferred model and serial tag so that it does not get lost. Tested unit and no signs of leaking at this time. Door is working properly. Job complete.

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and recovered refrigerant. Installed non-uv drier, compressor and access valve. Pulled vac and found unit would go past -10 psi. Found compressor was cracked around access port/compressor liner body and couldnt be repaired due to espoused rubber seal in compressor. When need office to reschedule once Availability of parts is known.; ordrng 1 W11592010 (Compressor) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"

"WRS325SDHZ08 Arrived to inspect cooling issue. I found the evaporator was completely filled with frost and inspected the defrost system. One of the wires supplying the element had disconnected and I corrected and tested. The defrost system began working as designed and I removed the ice from the evaporator area. Operational test good, no leaks observed during service."

"Arrived onsite for dishwasher turning off during cycle. On inspection there was no power to the ui. I unplugged the unit and then when I plugged it back in it came up. I took the toe plate and I heard a noise, I opened the door and the heating element was on and very hot. The unit had pitched up were it powered off at. I canceled the cycle and started all over. Now as it is running from the beginning I see a leak from underneath. Pulled the unit out and found the hose between the pump and the diverter had a few rips in it. Ordering new hose. Left unit unplugged due to water leaking. Office to schedule once part arrives. ; ordrng 1 WD24X23177 (Hose)"

"Arrived on site for not dispensing ice. Tested unit,removed container,adjusted auger motor,found door not fully contacting switch,adjusted upper hinge to door tested ice dispenser unit working as designed."

Arrived on site to inspect gas cooktop. All burners wont ignite except for the middle burner. I found the switch harness bad. I removed and replaced the switch harness and tested. The unit now operates as designed. No gas leaks detected during service.

"Arrived on site for Rc not cooling, but fc cooling correctly. Upon arrival, inspected unit and the fc has lots of frost and the rc cabinet has lots of water condensation. Found large gap at bottom of rc cabinet. Uploaded pictures to SD. Contacted techline for assistance. Chris from techline. Explained to tech about findings. Tech requested pictures. Submitted pictures. Tech advised that there is no repair that can be made at this time. Will send pictures in for review and customer will be notified. SR#7737828514. Job complete"

"Arrived onsite for a dryer that is not operating. Upon arrival I ran the unit and found the it would run for little bit and when it started to heat it would stop heating and tumbling. I tested the voltage and found that it was stable when the unit is running. I did find the there is a suction button code stored I am ordering the console, thermistor, and returning with the control. 11/29/23; ordrng 1 W11561663 (CONSOLE CONSOLE) and 1 W11627521 (CNTRL-ELEC) and 1 WP8577274 (THERMISTOR THERMISTOR) and 1 W10900067 (CUTOFF-TML)"

"Arrived on test unit for excessive shaking, customer stated that it she was washing sheets and the unit started to shake violently, only happened once on bulky and other cycles are good, tested unit found it slightly wobbling, adjusted unit and tested could not find anything wrong else wrong with it, explained to customer how to load properly and pause and adjust when needed, at this time unit is running as designed, job complete"

"Arrived on site to replace previously diagnosed oven sensors and door latches, warranty shipped latches directly to customer replaced sensors and both latches, tested unit is now running as designed, job completed"

Arrived on site for poor drying. Ran diagnostics got vent error code . Also door is starting rust around vent hole . Ordering vent and door panel. No water leaks detected at time of service. Call to set return . ; ordrng 1 W11461682 (Panel) and 1 W11649995 (Vent) and 1 W11545539 (Gasket)

"Arrived on site to test unit for not operating properly, tested unit found failed capacitor, replaced from truck stock part W11395618 and tested, unit is now running as designed, no leaks detected job complete"

On arrival verified complaint of noise. Found noise is the same as previous repair. Damper motor is clicking. Replaced motor and all operational test good. Job complete no leaks detected during service

"Arrived on site. Per customer ice cream was soft but rest of freezer working,found some ice build up on walls,checked door seal in freezer good. Gasket sealing correctly on all sides,fan working and unit cooling correctly,found damaged and ripped fresh food gasket ordering new gasket. ; ordrng 1 W10443314 (Fresh food gasket)"

"On arrival verified complaint of center burner not burning correctly. Found center burner on medium has a soft 5inch high flame. High and simmer settings function correctly. Recommend replacing the valve for center burner, burner head and burner. Customer requested reschedule for 12/11; ordrng 1 W11246817 (Center valve)"

"Arrived on site to test unit for loud noise, tested unit found noise not present when testing empty washer but under load a loud grinding noise starts, replaced gear case and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a DW where the door falls open. Upon inspection I found that the hinges on the door were broken. I replaced them and tested the unit and found the unit operating as designed.

"JJW2830LL00 Arrived to inspect codes. The unit had overtemp and loss of communication codes for the lower chamber. I found the harness side of the sensor connection required adjustment and after complete, the issue was resolved and the unit resumed normal function."

"Arrived on site for refrigerator not allowing pantry drawer to sit correctly. Upon arrival confirmed issue and found W10508326 pantry roller support(right side), W10508327 roller support (left side)warping and not holding shelf properly. Will need office to reschedule once availability of supports are known.; ordrng 1 W10508327 (Support(left side)) and 1 W10508326 (Support (right side))"

"Arrived onsite for a refrigerator that is not consistently making ice. Upon arrival I performed a temp test in the fc and found it at 7? upon further inspection I found ice in the ice try and 2 cubes in the bin. And the ice level sensor light is not showing and activity. Which point to the receiver/ emitter board issue. I am ordering the and scheduled for the 11/30/23 ; ordrng 1 W11629974 (Board, Receiver) and 1 W11629974 (Board, Emitter Circuit)"

Arrived on site to inspect side by side refrigerator. The customer informed me the unit will not make ice. I tested temperatures and found them good. I tested water at the dispenser and found it good. I found the ice maker switch in the off position. I turned the switch on and tested the ice maker. I preformed a harvest cycle and it passed. I ran a fill test and it passed. I tested the thermistor and bucket switch and found good readings. I instructed the customer to keep an eye on it and let us know if it does not harvest ice. The unit is operating as designed. No leaks observed during service.

"Arrived on site to test unit for beeping and vibration, customer had a recording of noise and its more of a crackling noise, at the time of service the noise started, pulled unit out and found multiple pieces of tape vibrating against unit, removed tape and tested, noise is now gone and customer will monitor, at this time unit is running as designed, job complete"

Arrived onsite for a cooktop with broken or missing parts. I found the vent missing. I installed a lower vent. Call complete.