Man of the House
Ronald - Austin, TX
I am glad the problem was found.
Bad experience so far
Balaji - Austin, TX
Even after 3 visits the problem has not been fixed yet. Very very disappointed. Maybe 4th time is the charm?
Which service ?
Jesus - Austin, TX
Steve - New Braunfels, TX
Sherri - Kingsland, TX
Great job! Vert friendly and experienced.
Best appliance repairmen
We have had issues with a brand new GE dishwasher since we moved into our brand new house in March. Another appliance repair business had been out to work on it and still had to continue washing dishes by hand! Once Robert and another repairman came out, they ordered a part, came out to install it and like magic the dishwasher finally worked right!
fixed the fridge!
Sherry - Robinson, TX
Jonathan is a Very nice, respectful, knowledgeable young may who did what it took to fix our problem.
Debbie - Salado, TX
Great service and knowledgeable!
Took over a month sent multiples people during a pandemic
Robyn galante - Austin, TX
Not the techs fault they were good but this took over a month and the first appointment the person who I talked to in the phone didn’t actually schedule a appointment even though I talked to two people before so no one ever came the first time you would think there would be a rush to correct your mistake but had to wait another week for someone to cone. Which then they needed to order a part so another week then it wasn’t the right part so waited another week and it continued to go that way. The guys who came were great I would rate them great but the overall experience was negative
Steven - Round Rock, TX
The rep from Appliance Express was prompt, courteous and professional.
Excellent service and repair
Syed - Georgetown, TX
High level service with excellent communications and follow up. The technician was courteous and knowledgeable. He called us before the appointment to let us know when he will be there, wore a mask and covers on shoes, explained the process and did an excellent job with repair. Thank you.
Jose - Canyon Lake, TX
We haven’t had our dryer for 6 months and it’s gone out again for the 3rd time. It’s like they do a temporary fix. The last time the guy came he was in a rush and didn’t even connect the hose. With 3 adults and a baby in the home we need our dryer to work more than 2 days and break again. It’s been down more times than we’ve even gotten to use it.
Mark - Dripping Springs, TX
Fast , knowledgeable. Fixed everything.
Felicia - Austin, TX
Tom - Leander, TX
Great service! Getting parts from Whirlpool was horrendous.
Scott - Leander, TX
Staci - Georgetown, TX
Had a great experience. Techs were great in fixing the freezer
Binaya - Austin, TX
Technician very knowledgeable
Pamela - Wimberley, TX
Kevin was knowledgeable and quickly solved the problem.
Great, Fast Service!
Lisa - New Braunfels, TX
He was fast and efficient and offered great service! Was able to figure out the problem right away!
Don - Georgetown, TX
Haley - Temple, TX
Al was very informative and did a great job!
Dennis - Georgetown, TX
They were on time and very knowledgeable of my problem. Explained it in great detail and said if there is any other problems let us know.
Sam - Kingsland, TX
Paul had to remove the whole microwave/oven combination to change light in microwave. Kitchen Aid needs to rethink accessibility for the light replacement.
Great service, workman were knowledgeable,quick& very polite
Sandra - Georgetown, TX
Workman were knowledgeable, quick, gave me helpful tips & polite.
Fixed problem immediately
Jim - Georgetown, TX
We always ask for Lou. Great service and knowledge
Jared - Austin, TX
The guy was very professional and respectful. I would use your service again because of him
Joshua - Austin, TX
Service technician was polite and did a great job
George - Georgetown, TX
Great service! Very knowledgeable and thorough.
Wendy - Georgetown, TX
My washer was not working. Had a service person here two days later. Very Very happy about that!
Will - Volente, TX
Very professional, knowledgable and easy to recommend.
Howard - Austin, TX
Great service and support
Peter - Austin, TX
Brandon did a Great Job and is very knowledgeable on the repair and operation of Whirlpool products.
Exceptional in Every Regard
Josephine - Round Rock, TX
On time. Courteous. Competent. Took appropriate COVID precautions. Totally pleasant experience! Lou is awesome and sets the standard for professionalism!
Jereme - Round Rock, TX
Fast, efficient, curteous service
Otmar - Pflugerville, TX
Had a Whirlpool dishwasher that was covered for repair under warranty. Kayman came out to inspect and fix it, and he was super courteous, knowledgeable and efficient in his repair effort. He diagnosed the issue in minutes, got the right part and had the dishwasher fixed and working perfectly in less than 45 minutes. Communication from the company was perfect, I highly recommend them for their professionalism, expertise, friendliness and efficiency.
Great and quick service
Matthew montalvo - Kyle, TX
Jose - Pflugerville, TX
Mukesh - Austin, TX
Jeff - Sunrise Beach Village, TX
On time. Reasonable price
Leonardo Cantu - Dishwasher Repair Under Warranty
Cynthia - Austin, TX
Leo has made me a customer forever of Appliance Express. As well as being excellent at diagnosis and fixing the problem without fuss, he gives you confidence in his analysis and makes a repair a positive experience. All of this at a very stressful time fur all of us. Our best to Leo and Appliance Express. Thank you. Cynthia and Bill
Tim not Jim - Canyon Lake, TX
The guy came as my front burners on my new stove are not heating properly. He turned them on and waited. Finally they got really hot. But this is seldom the case and I told him that. He just stood there looking at it. I asked him to maybe raise and look under at the wiring. He said “no they are working. There’s nothing I can do.” Tim asked him to wait a few minutes. He told us he couldn’t wait, he had other calls. He told us if it happened again to video it and send it in and after all of 5 minutes or so he was gone. You know, he never even introduced himself. I don’t know his name. Well, as dinner was cooking last evening, guess what!!? The burner would not heat up enough to fry bacon sooo I followed instruction his to video it. Thing is, he didn’t take the time to tell us where to send it!! We are extremely unhappy with his LACK of service and his unfriendly and lazy attitude. So where do I send this video???
Danny - Georgetown, TX
The man came out to service and got my appliance to work within minutes. He had to open the electric panel outside. Unfortunately, he failed to close it properly. I found it open because of the wind banging it against the house. Hence the 4 star rating instead of 5 star.
Lisa - Austin, TX
Although I had to wait a few days for an appointment, it was a quick fix with a water valve replacement in our ice maker.
Kyle - Round Rock, TX
Eric - Liberty Hill, TX
He was great, very professional and knowledgeable
Two thumbs up!
Linda - Georgetown, TX
Diagnosed the problem on my 8 yr old washer........ordered the part ....Installed one week later. Very professional from office staff to the repair man! Wore masks, foot covers. Made sure no leaks. So far so good and half the price of buying one of those new machines. Great communication.
Amazing customer service
Caliza - Cedar Park, TX
Kenni - Austin, TX
David Zemek went over and above when repairing my washing machine. I was not at home,( though another adult was). David communicated with me throughout so I could authorize repairs and pricing. He was friendly and easy to deal with. Thanks David!
Great service, friendly technicians
John - Canyon Lake, TX
Both guys were great they diagnosed the problem within minutes & were very friendly & polite.
Ken - Austin, TX
Chris - Austin, TX
Great service. Professional, prompt, fast. Wore masks... and properly (over nose and mouth), didn’t even ask. I highly recommend them.
Quick and great service!
Kim B - Georgetown, TX
Lou was my technician. He was very professional, personable, thorough, respectful and prompt! My washer couldn’t be repaired, that day. He ordered the part and came back, the day and time span he committed to me. His second service call was quick! He got the part installed and tested the machine, for me. I appreciated his time and expertise. I will definitely refer Appliance Express to All my friends and family.
Oswaldo - Kyle, TX
Jim - Leander, TX
Clif and other technicians with Appliance Express know the products.
William - Harker Heights, TX
Fixed my built in fridge
Donald - Austin, TX
Excellent experience !!
Took 5 visits to fix our problem
Russ - Lakeway, TX
It took 5 visits to diagnose and fix our problem. We were without refrigeration for 3 weeks. Initial charge was over $2000 for our built in refrigerator. I was disappointed that we were charged a labor charge of close to $200 for this last visit. It seems this should have been repaired the first time.
Very competent technicians
Marco - Lago Vista, TX
Very good service
Great and fast service
Sandra - Dripping Springs, TX
Beverly - Georgetown, TX
John - Austin, TX
Ricky - Temple, TX
I would recommend the service technician using paper towels instead of his personal cloth towel. In times like we are experiencing with Covid-19 he could throw the paper towel away and not chance spreading any issue with the cloth towel. I did appreciate his cleaning the area he worked. I did supply him one of my towels to use.
Dennis - Taylor, TX
Samuel - Kyle, TX
Great knowledge of the product and helpful.
Jonathan is the man
Hassan - Leander, TX
Jonathan was professional knew what do, full advise, mask, cloves and shoe cover all on.
fix blue flame for whirlpool gas range
PN - Marble Falls, TX
Needed adjustments to propane conversion kit for my whirlpool gas range. The pros from Appliance Express were really professional and got the job done and I am happy the flame is all blue now. Thank you
Joe - Kyle, TX
Repairs were not done properly
Prompt, quality customer service is always appreciated.
Joel - Austin, TX
He was on time and fixed the problem.
Professional and fast
Sherri - Buda, TX
Jacob did a great job!
Lauren - Jarrell, TX
He did a great job and very nice and professional!
Fast and Easy
Rob - Dripping Springs, TX
The process was fast, professional, and easy from start to finish.
Bettsye - Burnet, TX
I had placed a service call through American Home Shield to repair a refrigerator. My request was sent to Appliance Express and was quite surprised and impressed at the timeliness in their response. James, the technician contacted me with an acceptable window of time for his arrival and also called when he was about 20 minutes out. This was a huge help for me as I was not home and needed my son in law to meet him at my home. I had several phone conversations with James, he was polite, professional and responsive to my questions regarding the issues with my appliance. He did not leave a mess behind him. My son in law said James knew exactly what was wrong and was very efficient in repairing. Kudos to James. Good Job Appliance Express in your choice of technicians being sent to homes to take care of business. I would be happy to recommend y’all in the future. Thank you Bettsye Rose
Robert - Killeen, TX
Very professional and knowledge technician
Good and timely service.
Diane - Austin, TX
Took care of the problem!
JustMe - Georgetown, TX
Kristi - Austin, TX
Ralph - Austin, TX
Thomas - Kingsland, TX
Very convenient, timely, and quickly identified the issues in two different appliances and fixed them! would highly recommend.
Francis - Wimberley, TX
Francis - Wimberley, TX
Good. Work done
Everett - Smithville, TX
Lori - Marion, TX
Very good service. Friendly service man who kept everything clean.
Tommy - Horseshoe Bay, TX
Bruce - Leander, TX
Lou in one word, AMAZING! Best customer service ever provided! He continues to outdo himself.
Excellent, informative service call.
Blair - Austin, TX
The two tech people who came were friendly, helpful, speedy.
Melissa - Burnet, TX
They were very professional and seemed to care about doing quality work. I am glad that Maytag uses them!
Professional and courteous!
Lisa - Lakeway, TX
Best appliance company sent by our home warranty Company!
Sylvia - Austin, TX
Gregory - Wimberley, TX
Leslie - Austin, TX
Danielle - Canyon Lake, TX
He fixed the problem quickly!
Edward - Georgetown, TX
The appliance didn’t work properly when it arrived. The temperature on the fridge side was in the teens. The problem was isolated quickly and fixed. Now the temps are right where they should be. It’s nice to get quick and friendly service. Great job! Thanks!
Chris - Hutto, TX
John - Buda, TX
Great service and professional
Karen - Leander, TX
Sue - Dripping Springs, TX
On time, efficient and neat. Good job.
Catherine - Burnet, TX
James was courteous, competent and ver y efficient.
Service is Good
Barbara - Leander, TX
Appliance Express is the only Whirlpool authorized repair in the area. They have been out to my house 6 times previously over the past 3 years to fix this exact same problem. When they came out this time, I was told normally spare parts, determined by the stated problem, are pulled, however, no spare parts were pulled for this job. Among other things, I was informed that the thermistor was in the wrong place and that it was starting to corrode. I'm not sure why this was not noticed in the previous 6 visits for this problem. The thermistor was relocated to the proper place. Currently the thermistor shows it is working properly; hopefully. it will continue to do so. If spare parts had been sent I would have been given the option of replacing the thermistor while the fridge was apart. I was informed that if the fridge does not stop continually running, it will need to be replaced. Replacing it will mean another service call charge and labor. These additional charges would have been avoided if spare parts had been sent. I was also told the evaporator fan that they replaced 2 years ago is also starting to corrode from the water not draining and freezing.
Donna - New Braunfels, TX
Paul - Austin, TX
Arrived week within the promised time. Explained what was wrong. Had the parts and repaired. Great Service.
Clifford - Georgetown, TX
Great service and knowledge.
Rubi - Hutto, TX
Sonia - Georgetown, TX
He was very informative and really educated me on how the dishwasher worked and what products to use to make it more efficient.
Michelle - Lakeway, TX
Fredrick - Leander, TX
Technicians arrived on time and educated me on my appliance
Blake - Austin, TX
Person was very professional and very helpful
Antonio - Spring Branch, TX
Joshua - Austin, TX
Miguel - Salado, TX
They did a great job
Cathy - Jonestown, TX
They did a great job fixing my ice maker!
Very professional quality service. On time and budget.
Buddy - Austin, TX
Brad - Hutto, TX
Oliver - Andice, TX
Michael - Canyon Lake, TX
Noah, did an outstanding job and got the problem fixed In a very timely manner
Great value for price
Rusty - Hutto, TX
Great knowledgeable, personable, technician sensitive to social distance standards of our home.
Great service pricey
Michael - Georgetown, TX
Tierney - Austin, TX
Kevin did a great job diagnosing and fixing our washing machine.
Elva - Georgetown, TX
Excellent service, very punctual
Valsaraj - Austin, TX
Terry - Buda, TX
Good service, very helpful
Job well done
Catherine - Canyon Lake, TX
Liza - Austin, TX
Beverly - Georgetown, TX
Ice maker replace
Skip - Georgetown, TX
Rodney - Austin, TX
Very knowledgeable and explained everything thoroughly
Haley - Holland, TX
Burkhart - Kingsland, TX
James was on time & efficient he did an excellent job & used all safety precautions
Justin - Cottonwood Shores, TX
Mark - The Hills, TX
Knew exactly what was wrong and it was fixed in 2 seconds. Great service.
Laura - Florence, TX
Very thorough, quick and friendly
Tamara - Austin, TX
Friendly, Quick and Efficient
Gottfried - Leander, TX
Lou was very friendly and came and fixed my Kitchen Aid oven.
Great service. Worked well with seniors.
Edward - Georgetown, TX
Keria - Seguin, TX
Unacceptable time for repair
Brigid - Manor, TX
I had to wait over : weeks for a part, and then wait for installation. It took so long they were going to get me a new range but miraculously the part came in ( not to mention I had to call them because it was taking so long). It was very costly having to eat out for a month while your husband is out of work. Unacceptable
So far not very good.
Roger - Buda, TX
We have been without our new refrigerator for four weeks. Two service calls and another scheduled. Not sure why our refrigerator is still not fixed or replaced. Still under warranty. Refrigerator problem started by main Refrig. freezing items then went to 62 degrees for 4 weeks and the freezer at -10 degrees for 4 weeks. Extreme frustration- 4 weeks without a refrigerator.
Ice maker repaired!
Terry - Leander, TX
Jinger - Cedar Creek, TX
Linda - Bastrop, TX
Outstanding refrigerator service.
Ben - Buda, TX
Outstanding refrigerator service. Robert was extremely knowledgeable and educational to the consumer at the same time. I would personally request him by name for my next service call.
David - Kingsland, TX
So far very good
Felicia - Cedar Park, TX
David did an outstanding job and knew exactly what to do. Very friendly and we appreciated his prompt service.
Friendly service, a pleasure to deal with
Toniann - Hutto, TX
Greg - Georgetown, TX
Finally our wall unit is functioning A new module unit Was installed
Great and reliable service
Keith - Bertram, TX
very professional service men
Wakyn - Georgetown, TX
fast and knowledgeable people great in and out
Al - Austin, TX
Very personable, informative serviceman.
Michael - Georgetown, TX
I feel very fortunate to have had Jonathan assigned to my service call. He is extremely personable and informative as the service progressed. I will definitely ask for him the ext time that I require service on my ice make.
Matt - Dripping Springs, TX
Juanita - Austin, TX
Promised warning phone call day before visit. Did not receive.
Great, Great, Great!
Nicole - Austin, TX
Great guy, great job!
Ronald - Austin, TX
It seem to me that he had seen the same problem Took5 minutes to determine the problem and correct it
3rd Time's the charm
Jeanine - Wimberley, TX
Out of the three technicians this one seemed to be the most knowledgeable. He was aware of the issues that my model was known for. Just wish he had come out first.
Great explanation of how start button works & what I was doing wrong.
David - Canyon Lake, TX
Was easy to get the service person here, he was prompt, knowledgeable, and efficient. Have better understanding of how these new dryers work.
Guillermo - Leander, TX
Service person was knowledgeable and helpful
Fixed it fast!
Kelly - Austin, TX
Very pleased. Nice guy. Fixed it very quickly.
Becky - Blanco, TX
Great service and very nice repair men
Darlene - Austin, TX
Great service and very quick response
Denis - Georgetown, TX
Bonnie - Georgetown, TX
Al was very polite, wore a mask and shoe covering, very professional, and as he looked in the freezer compartment he knew exactly what the problem was. He fixed it in a good time period.
Rick - Round Rock, TX
David was great
Jeff - Salado, TX
"Dr - Austin, TX
Fast service and fast repairs
Nick - Austin, TX
Great, rapid service
James - Leander, TX
best we ever had!!!!!!!!!1
Larry - Belton, TX
The man you hired for this man should be made supervisor..... the 8 or 10 of the people were awful to deal with
Veronica - Dripping Springs, TX
We had a warranty issue which was quickly resolved. Friendly courteous and knowledgeable.
Great communication and great service
Robin - Horseshoe Bay, TX
Michael - West Lake Hills, TX
Very pleased with service and professionalism.
Raymond - Waco, TX
Very satisfied with the Appliance Express’s service in every way - communications, attitude, cleanliness & positive resolution!
Sylvia - Belton, TX
Tyler worked very hard to try to resolve the issues we are having with our washer. Very professional and courteous.
Floyd - Cedar Creek, TX
very good service
William - Austin, TX
called warranty service through home depot on a maytag washing machine. once the appointment process started, Appliance Express was incredibly prompt in confirming and detailing specifics related to my appointment - date, time window, how they would confirm a smaller time window the day before their visit. which they followed through on with text and email. both guys that came out were great - worked to access the issue. would certainly call the company again.
service very good
Diane - Austin, TX
Russ - Leander, TX
Lou was quick, efficient and courteous. Had an unclear problem with the refrigerator that he was able to troubleshoot
Jenifer - Buda, TX
Perfect in every way!
David - Austin, TX
He is very knowledgeable about the appliances and efficient.
Jill - Cedar Park, TX
I was very happy with David. He was on time, came in with a mask and feet covers, and was very polite. He fixed the problem and explained everything to me that he did. I have had a lot of issues with LG customer service. Having someone come out was super easy (although I was on hold for an hour). BUT...after finally connecting with a super awesome customer service lady an appointment was set up. It was wonderful! Thank you David for your professional service! 😊
Courteous. Friendly and Honest
Don - Kingsland, TX
Showed like they promised. Diagnosed, fixed and awesome job.
Janice - Kyle, TX
Jacob was very courteous and professional.
Great Service, answered all of my concerns.
Rosanne - Copperas Cove, TX
David - San Marcos, TX
Refrigerator service excellent
Kate - Lakeway, TX
I appreciated the friendliness, care, understanding of the problem. Used various ways to approach the concern.
Aura - Austin, TX
Bert - Belton, TX
He was great and I was very impressed with his professional service. I was also impressed with your office personnel setting up the appointment. Thank you
Polly - Sunset Valley, TX
Glad you fit me in before holiday Appreciate that
Susan - Austin, TX
Kathryn - Belton, TX
Everything went well.
Thomas - Round Rock, TX
Kathleen - Kyle, TX
Our Tech was on time and super nice! He explained to us what was going on and fixed us right up!
Junaid - Leander, TX
Good service but I thought the service fee was supposed to be waived if y’all did the work
Greg - Lago Vista, TX
Great and Fast service
Janice - Bertram, TX
I will use Appliance Express again
Gas oven repair
Candice - Cedar Park, TX
William - Georgetown, TX
Alvin R was great. Skilled, courteous and professional.
Always great service
RAD - Georgetown, TX
Katelyn - Wimberley, TX
Stephen - Elgin, TX
WOW I think our Service Person was Andy, if my memory is correct, either way, from the first moment I made contact with Appliance Express, I was taken care of professionally and the entire experience was far above my expectations. They kept me informed throughout the time before, during and after the service call. I usually don't give recommendations, but Andy and Appliance Express have earned it and I give them my full recommendation. Excellent, excellent, excellent.
i will never use again
Vincent - Blanco, TX
sorry service and broke my glass top stove
DRYER GE DCSR473ET6WW "Arrived on site for customer complaint of noise issue, ran unit, no noise, I lubricated rear bearings and idler shaft. Unit tested good."
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "Arrived on site to follow up on refrigerator that is not dispensing water. On arrival tested unit and could not reproduce issue. Tested fill 40+ times, open and closed doors and could not reproduce. Ran it for short and long periods of time with no issues. Advised customer to try 3 things if it comes back. First is to free up the air channel gaps on all shelves to make sure air can flow smoothly. Next if issue starts, customer is to remove filter and run without filter to see if there is loose sediment in filter (or replace). Third is to open and close freezer door several times. If opening and closing door solves issue then we have a break / short in the door wiring and unit will need a door. Customer will follow up if all troubleshooting steps do not affect it.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site and inspected refrigerator and found customer is still experiencing freezing in fresh food section, replaced thermistor in ceiling and also found freezer evaporator drain is clogged frozen and there is a sheet of ice in the freezer, took pictures. Cleared drain and removed ice and recommended that customer keep freezer area and gasket clean. No water leaks detected at time of service, job complete."
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer not operating properly. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRF997SDDM00 Arrived onsite for refrigerator that fills the ice tray after calling for water at the dispenser. Upon inspection I found that when you dispense water the dual valve would stay on and fill the ice maker tray and leak out of the front. I could also hear a chatter coming from the dual valve. I recommended replacing that dual valve. I replaced the valve and tested the unit. The unit no longer fills the ice maker while dispensing at the door. No leaks detected during time of service. Job complete.
VENTHOOD WHIRLPOOL WVW7336JS0 Arrived on site to test unit for damaged chimney. Ordering new chimney will need 2 man job office to reschedule. ; ordrng 1 2MANJOB (2 MAN JOB )
COOKTOP WHIRLPOOL WGE745C0FS00 Arrived on site for cooktop that broke. Arrived on site and found thermal break. Uninstalled old cooktop and installed new one. Tested unit and working as designed. Call complete.
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived on site for insulation coming out of the fridge door. I inspected the unit and work area. I found the spray insulation coming out from the factory. I removed and cleaned the underside of the door where the insulation was coming out of. I found the right side fridge door switch not operating appropriately. I replaced the switch W11396033 with one I had on hand. Job complete.
FREEZER WHIRLPOOL WRX735SDBM00 Arrived onsite for unit having frost buildup. Looked at freezer. Saw frost buildup inside the unit. Door is sealing correctly. Went ahead and used silicone from truck stock to seal around the cabinet In freezer. Also let customer know to allow unit to thaw for 24hrs for better results. No issues at this time. Job complete
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer still not operating properly. Tested unit about 20 times while testing voltage and unit worked properly every time and voltage was good every time. Called tech line and spoke with Chris (SR# 7729364328) Made aware of stated issue and what was found and what has been done previously and what was found with voltage previously. Was instructed to make sure power cord was good and if so it is house voltage issue. Checked power cord and power cord is good. Is house voltage issue. No other repairs are are to be done at this time.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the microwave control and main control. I tested the ovens sensor and it tested good. After the repair I tested the unit and it is working as designed at this time. Job complete.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for range not operating. Upon arrival tested and inspected unit and found gas supply is a very small propane tank. Called tech line (SR# 7729363403) and was instructed that issue appears to be gas supply issues. Instructed customer on this. Also found gas leak from supply hose, shut gas off at valve and instructed customer on this and that licensed plumber will need to install new supply hose and not to turn valve on until done. No repairs are needed at this time."
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to diagnose dishwasher leaking from unit. Ran unit in diagnostics and found no codes. When unit started running wash cycle I could see water dripping from the tub and sump seal on the front. Replaced sump and motor and used a bead of silicon on the problem area. Retested unit for 10 mins post repair and did not see water come back. Unit is working as designed. I left the toe cover off and advised the customer to watch the unit the next couple of cycles since the leak wasnt always visible. No water leaks at time of service, call complete."
WASHER WHIRLPOOL WFW560CHW0 Arrived on job for complaints of noise. Leveled washer removed front for inspection of cavity no visible cause. Secured all loose or possible objects.
REFRIGERATOR WHIRLPOOL WRF989SDAB02 Arrived onsite and found unit not cycling compressor. Reset unit and began to cool again. Advised customer on repair.
WASHER UNKNOWN MAH2400AWW Arrived onsite for unit not complete it cycles. Customer started the unit as they usually would. Unit filled with water. But would not advance past the fill. Unit did drain and unlocked after turning off the unit and putting it into drain mode.
MICROWAVE WHIRLPOOL WMH31017HS2
MICROWAVE WHIRLPOOL WMH78019HB3 Arrived on site for microwave not heating and fan not coming on on its own when cooking on range. Tested and inspected unit and found failed control. Ordering needed part as well as associated parts in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10536989 (thermistor) and 1 W10561770 (capactr-mg) and 1 W10591803 (thrmst-fix) and 2 W11187757 (interlock)s and 1 W11196118 (door/mw) and 1 W11230995 (magnetron) and 1 W11256462 (diode) and 1 W11284468 (cntrl-elec) and 1 W11371718 (TRANSFORMER ) and 1 WPW10571554 (chamber)
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for oven not igniting after pre heating. Test unit and found bad control board and module and sensor. Ordering all parts office to reschedule. ; ordrng 1 W10833885 (SENSOR) and 1 W11162730 (SPARK MODULE ) and 1 W11258611 (CONTROL)
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived on site for no cool. Compressor attempting to power on compressor will not power on,replaced compressor,found prev tech welded filter drier closed,replaced filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good,checked both compartments no traces of dye."
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for water leaking. Found water dripping from dispenser after dispensing water,removed ui adjusted tube and housing tested water dispenser unit working as designed.
DISHWASHER GE GLD4160M15SS Arrived on site to install previous diagnosed parts. Removed failed dish racks and installed new. Tested dish rack operation. Customer water was off at time of service. Job completed
WASHER GE GTW460ASJ5WW Arrived onsite and found unit lid leak not lock. Will need lid lock assembly. Ordering lid lock assembly to repair. ; ordrng 1 WH01X27954 (LID LOCK)
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived on site for refrigerator that would not stop running. Upon arrival we ran service diagnostics test and found the unit working as designed. Spoke with customer who stated he was unsure if the fan was supposed to consistently run on the unit. We advised customer on user guide for the how the unit will run. Call complete.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for customer complaint of unit not finishing cycle, found failed cold water valve, I replaced valve, unit tested good."
DRYER WHIRLPOOL WED8000DW4 Arrived on site dryer not heating. Started test cycle and found no heat at all. Gained access to heat element and found it was open and bad. Tested thermostats and tested good. Removed and replaced heating element. Put unit back into test cycle and found unit working as designed. Call complete.
OVEN WHIRLPOOL WOD51EC0HS00 Arrived onsite for previously diagnosed parts. Replaced both controls as both werent operating correctly. Replaced and tested unit. Unit tested good preheated correctly with no error codes. Job Completed.
OVEN WHIRLPOOL WFE550S0HZ1 Arrived to install previously ordered part. R&R the main harness and unit tested as designed to customers satisfaction. Job completed.
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on job for complaints of dispensing water and ice same time. Ordered pad and harness; ordrng 1 W10342760 (harns-wire)
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for washer leaking . Replaced dispenser and both valves . Ran diagnostics and a quick wash cycle . No water leaks detected at time of service. Job complete .
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator ice build up in the RC section. Upon further inspection, the customer had the unit unplugged and pulled out from the wall. I inspected the drain tube for clogging and it was cleared and sealed from previous repair. Removed the shelving and inspected the din pan and its shimmed and level. Removed the toeplate to level the the unit as its tilted to the left slightly and found the condenser coils covered in debris. Removed the debris from the condenser coils and toeplate and tested the unit. Unit is beginning to cool. Customer advised they tested the ice maker in diagnostics and feel they messed it up. I tested the ice maker in test #58 and the thermistor is reading correctly as its showing warmer than harvest temps which would be correct as the unit has been turned off. Tested #57-harvest and it operated as designed. Didnt test fill tube as theres already water in the tray. Tested the IM fan and its opera
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for washer leaking . Ordering hose ,dispenser ,2 man . Call to set return; ordrng 1 2MAN and 1 W11316604 (HOSE ) and 1 W11465532 (DISPENSER )"
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to replace ice maker and shim the drip pan. Installed ice maker, tested unit, ice maker did harvest successfully. Installed shims on drip pan made it nice and level. Tested drip pan with water and water is now draining as designed. No leaks detected.
DRYER KENMORE 796.8107331 Arrived on job to replace previously diagnosed parts. After replacement test operation.
DRYER WHIRLPOOL WED9500TW0 "Arrived on site for When trying to start a drying cycle, the drum does not start rotating/CAN HEAR DOOR LOCK BUT DRUM never starts - heard a popping when it stopped working. Returned to install previously diagnosed parts. Removed old belt and vacuumed out dryer due to heavy lent. Installed new belt and dryer is operating as designed.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site and swapped apex fridge with new unit . All checks normal , no water leaks detected at time of service. Job complete . ."
DRYER WHIRLPOOL MGD6000AW1 Arrived onsite for lint screen stuck in dryer. Arrived onsite found lint screen in backward and forced in jammed. Took lint screen apart. Found lint screen lightly damaged on plastic pieces. But placed back together and tested unit. Unit tested good. Job Completed.
RANGE MAYTAG MGR6600FZ0 Arrived onsite for oven not reaching set temperature. Tested unit at 425 degrees. During preheat oven exceeded target temperature as designed. After preheat temperature cycle averaged target temp of 425. Customer was using in oven thermometer that was not accurately reading internal temperature. Also customer must allow unit to complete preheat before opening oven to put food in. Unit is functioning properly. Job complete
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator making abnormal noises. Upon arrival I was able to confirm an abnormal rattling noise from back right side of the unit where the compressor is located. I accessed the compressor but could not recreate the noise once the unit was pulled out I added a sound pad from my truck stock (W11113654) and wedged it between the compressor and chassis. Once I pushed the unit back into place I did not hear any abnormal noises. Job complete.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for Lower ice maker still not working ICE MAKER-NOT MAKING ICE/MAKING ICE SLOWLYRemoved valve and installed new valve. Used jumper to ensure water was coming into mold. Water cycled into mold as designed. No leaks detected. Job completed.
DISHWASHER WHIRLPOOL KDPE234GPS0 Arrived on site for Ran cycle and dishwasher wouldn?t drain. Emptied manually and checked filters. Then ran again and dishwasher started leaking. Removed kick plate and found drain hose line disconnected. Reconnected drain hose to drain pump and ran diagnostics. No error codes came on. Still not draining and drain pump was clicking and making a ratcheting noise. Replaced drain pump and ran another diagnostics and still not draining. Clicking and ratcheting noise was gone. Customer recently installed a new disposal and failed to punch in the knockout. Punched in knockout and set to drain. Dishwasher draining as designed. No leaks detected. Job completed.
MICROWAVE WHIRLPOOL WMH78019HZ3 Arrived onsite to diagnose microwave with convection issues. Upon arrival I spoke to techline who had me check temps then go ahead and replace the convection sensor and thermistor as well as the main control. Upon replacing the convection thermistor I found the convection fan motor sitting loose on the cavity. I tested the windings on the motor and they did not show correct resistance. The unit will need a new fan motor and blade for repair. Customer request. Ordering convect fan assembly (WPW10571554) . . ; ordrng 1 WPW10571554 (chamber)
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range door trim coming off of glass and burner not working properly. Tested and inspected unit and found door issues to be cosmetic but re attached with high heat glue as a courtesy to customer. Tested burners and found failed knob. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
REFRIGERATOR WHIRLPOOL GSC25C6EYY03 Arrived onsite for unit still freezing. Upon arrival found unit has diffuser door damaged. Replaced diffuser door so door could shut and open accordingly. Unit is operating as designed. Job Completed.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site and replaced damper in fresh food section diagnosed on previous visit, after replacement new damper opened immediately and is working properly. Job complete"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site to install previously diagnosed and ordered part. Due to the defrost thermistor failure, I removed and replaced the harness/thermistor and removed the small amount of frost and tested. Unit is operating as designed. No water leaks observed during service, job completed.
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not completing cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F8 E1 and and ran the hot water valve and found it working as designed, then ran the cold water valve and found it trickling out. Confirmed failure I manual test mode and need to replace inlet valve. Advised customer on user guide for rebalancing load. Ordering valve and returning for service ; ordrng 1 W11210459 (VALVE)"
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site for rr burner not lighting properly. I inspected the unit and work area. I found the flame inconsistent. I replaced the burner head and it is now lighting properly. I spoke to the customer about the unit and how the bake and broil operate. Job complete.
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer lid lock3d and non-responsive. Upon further inspection, I found the unit with clothing in the basket, lid locked and the control would not respond to being placed in diagnostics. I checked the breaker and it is good. Lifted the top panel and customer removed clothing. Removed console and found the main control diagnostic LED not on. Tested voltage to the cool and got 125V. Tested VDC at the J14 pin and only got .7VDC from J14-1 to J14-4 when it should be reading +12.7VDC. I advised this customer of my findings and that the control is currently out of stock with no estimated arrival time/date. I am ordering the main control and office to schedule return service. I recommended that the customer contact Whirlpool for assistance in the meantime. No water leaks observed during service and unit left unplugged and water turned off to unit for safety.; ordrng 1 W11419171 (MAIN CONTROL)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived in site to install previous diagnosed parts. I gained access to the fresh food section evap drip pan, I shimmed the pan so that it is now level and will drain properly. I gained access to the freezer evaporator and found it without a frost pattern and with an ice ball at the cap tube. I reassembled the unit. I spoke to the customer about the unit, and repair. They have a leak or a restriction at the freezer evaporator. The sealed system repair is still under warranty. I am ordering a compressor, fc evaporator, and Ive dryer. The office will reschedule when we have an eta on the parts.; ordrng 1 2HOUR (2 HOUR ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10832994 (COMPRESSOR) and 1 WPW10143759 (UV DRYER) and 1 WPW10608485 (EVAP)"
REFRIGERATOR FRIGIDAIRE FRS26KR4DB8 Arrived onsite for door not closing correctly. Upon arrival found unit closer plate on rc side had fallen off. SD quick pic for part. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 PS976594
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to replace ice maker. While disassembling unit found freezer door wire harness damaged. Took picture in SD pics. The broken wire was hidden behind tape. Will need to order and replace the freezer door. Ordering LW11026425 stainless steel freezer door. Office to reschedule. ; ordrng 1 LW11026425 (dor-fip)
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site and sound icemaker tray is broken, wiring homeless was loose and sell it its way. Took one picture. Corrected wiring harness but will need a new icemaker.; ordrng 1 W10873791 (Icemaker)"
RANGE WHIRLPOOL WFG550S0HZ2 Spoke to builder and found trim on top of oven door damaged. Trim will need to be replaced to complete repairs. Office to set a return appointment.; ordrng 1 W11096161 (trim-vent)
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of unit not spinning l ran diagnostics tests, hot and cold valve, drain pump, agitation, and spin all tested good. I calibrated unit, tested good."
RANGE WHIRLPOOL WFG550S0HZ2 Spoke with builder and found trim on top of oven door is damaged. Trim will need to be replaced to complete repairs. Office to set a return appointment.; ordrng 1 W11096161 (trim-vent)
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrive on site for fridge not cooling. I inspected the unit and work area.I found the unit off. I plugged the unit back in. I let the unit run for 20 minuets and found a partial frost pattern on the evaporator. I am ordering a compressor W11126760, evap W10836706, UV dryer W10843121, and sealed system. The office will reschedule. ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10836706 (EVAP) and 1 W10843121 (UV DRYER ) and 1 W11126760 (COMPRESSOR )"
OVEN GE ZEK938SF6SS "Arrived on site to diagnose oven with F0 error. Found F0 error is stuck / shorted key on GE ovens. Power cycling the unit will reset it for a short period of time before the error comes back.
ICE MACHINE KITCHENAID KUIS18NNXB2 Arrived on job to replace previously diagnosed parts. After replacement test operation.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and found igniter is not connected properly. Harness is loose, after correcting also inspected oven for aroma during bake cycle, set oven to preheat and it ignited properly. Took 1 picture of flame with igniter glowing, oven reached pre heat temperature in expected amount of time. Did not find any excessive smell during operation. Smell Customer is experiencing is likely internal oven surfaces seasoning. Oven is operating as intended, job complete"
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to diagnose cooktop throwing error. Found unit throwing an F47 error for miscommunication between UI and control. Fuse is good as is power. Ordering Ui and module to resolve. Office to reschedule. ; ordrng 1 W10857232 (module) and 1 WPW10396615 (display)
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for Range door seal falling apart. Seal was cracked and broken. Removed original seal and installed new seal. Oven door was not assembled correctly and glass was bowing out a tad. Adjusted door and glass is now sitting properly in door. Job completed.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for DW door seal & rack wheels came off. Gasket inside outer cavity that door presses against was coming loose. Re-secured gasket into cavity. Bottom rack front right roller wheel assembly had popped off. Installed roller wheel assembly onto the bottom front right side and rack slides in and out as designed. Job completed
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite for unit not starting or no power. Flipped the breaker, plugged unit in. Tested unit. Unit test good. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously diagnosed parts and follow up on ice melting issue. Found temps are good, temp is high in ice box of 37, and ice box fan is not coming on. Called tech line SR7729365457, who informed me that fan is controlled by Ui. They let me know there is a kit out with an updated UI and PCB, and we can also install the updated adapter with the extra ice box fan. Ordering parts, ; ordrng 1 AUTHO (AUTHO) and 1 W10789393 (cntrl-elec) and 1 W10864518 (adapter)"
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher leaking. Upon inspection found gasket loose and not correctly set into groove. Reset gasket to insure good seal and tested unit. Unit is functioning properly. No leaks present at this time. Job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for ice maker still not making ice. Upon arrival found freezer was above 12 degrees and wasnt making ice due to this. Found freezer door gasket on left side not aligned. Aligned gasket. Double checked ice maker connections. Tested ice maker through harvest, motor and fill. Found unit operating as designed. Job Completed."
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found saved error code F5E2, ran a diagnostic cycle and at this time door latch operated properly. Replaced door latch and went over load and go operations with customer, wash expectations, and detergent usage. No water leaks from connections at time of service, job complete."
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for top rack falling off. I inspected the unit and work area. I found the track stops missing. I installed new track stops. The top rack is now working as designed. Job complete.
REFRIGERATOR KITCHENAID KRFF707ESS01 "As stated on previous visit a new freezer door will be needed, this was already diagnosed as a possibility if gasket did not correct issue; ordrng 1 W10821330 (Freezer door)"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of lights in fresh food section no working found failed module, I replaced module, unit tested good."
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to diagnose a washing machine that is not responding to input. Upon arrival found control panel non-responsive. Reset unit through diagnostics and found all is now functioning properly. No further repairs are needed and no leaks were found at time of service.
OVEN WHIRLPOOL KOCE507ESS09 Arrived onsite for unit not heating. Pulled unit out of the wall. Found that TOD didnt give continuity. Ordered part. Rescheduled with customer. ; ordrng 1 WP4449751 (thrmst-fix)
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator leaking from filter area. Tested and inspected unit and found failed reservoir. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator with RC door that wont close correctly. Upon inspection I found the left side RC door not closing correctly. I found the closer on that door had failed and a piece was binding against the hinge causing the door to bounce back instead of close. I am ordering both door closers. The customer brought to my attention a torn door gasket on the right side RC door ordering a gasket as well. Closer x 2 (WP12028505AP) gasket (W10830055) washer (WP487576); ordrng 1 W10830055 (gasket-fip) and 2 WP12028505AP (ref dr closer cam)s and 2 WP487576 (washer)s
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dispenser door not closing. I inspected the unit and work area. I found the spring in the dispenser latch broken. I replaced the dispenser with new. I tested the unit and it works as designed. Job complete. No water leaks detected.
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for customer complaint of door needed to be flipped, I flipped door around, u it tested good.m v"
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to test RC freezing items. Found bad RC thermistor. Replaced RC thermistor, tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit failing to dispense water and not make ice, previous tech replaced the filter housing, fill tube heater and dual valve and unit continues to fail to dispense water. I found that the inlet valve at the back of the unit has failed and will need to be replaced. Also found the right RC door gasket is badly torn. I advised the customer of my findings and am ordering the inlet valve and door gaskets and office to schedule return service due to valve being out of stock. I advised my customer of the valve being OOS. No water leaks observed during service. ; ordrng 2 W10917313 (gasket-dor)s and 1 W11312191 (valve)"
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer not drying. I inspected the unit and work area. I found the dryer heating and tumbling but had poor air flow. I gained access to the dryer vent. I removed the dryer vent and found the air flow improved at the dryer, indicating there is a restriction in the exterior dryer vent. I inspected the thermal fuse and found it failing, I replaced the thermal fuse. The unit is operating as designed. The exterior vent needs to be inspected and cleared. Job complete."
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to replace panel and install new LP conversion. Replaced parts test unit and unit test good. Found new panel didnt have new badge. Ordering new badge office to reschedule. ; ordrng 1 W10839793 (BADGE )
FREEZER WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit making knocking noise, I ran tests on fans, compressor, ice maker, fill valve, and damper motor, all tested good, I found some ice build up around ice maker, which may have caused the noise. I cleaned ice and ran ice maker and fill test again, unit tested good.
RANGE WHIRLPOOL WCG97US0HS00 Arrived on site for YELLOW AND RED FLAMES ON ALL BURNERS. UNIT IS 2 YEARS AND 2 MONTHS OLDFlames were no longer blue due to the humidifier they were using for their baby. Customer opened doors and windows and after ten minutes the flames went back to blue. No repair needed. No leaks detected. Job completed.
DRYER WHIRLPOOL WED9400SW0 Arrived on job for complaints of dryer not shutting off. Tested sensor and its working replaced control and tested working properly.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for customer complaint of missing pieces, found freezer door below the ice chute is missing a piece. Also found the drip pan missing under dispenser. Ordering parts, could not find missing freezer part on parts breakdown, also cant find the dispenser drip pan on parts diagram. Ordering parts research. ; ordrng 1 Cnote (Parts research for missing shelf piece see photo) and 1 Cnote (Office to reschedule)"
DRYER MAYTAG MGD7230HW0 Arrived on job to replace cracked panel. After replacement test operation.
MICROWAVE GE JVM6175EK1ES Arrived on site for microwave that was tripping with the moisture sensor even though there are no error codes after previous repair. Upon further inspection I found that the main control had stopped registering the moisture sensor. I was able to install a new main control and retest the microwave on each setting that I had for moisture sensing auto sensing and as well as regular default healing method and time. Customer is happy with the functionality of the microwave and unit is fully functioning as designed. Call complete
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite for wall oven that keeps jumping time. Upon inspection I found no error codes stored. The customer stated that they have have to keep connecting the unit to WiFi and it will not stay connected. I am ordering a main control (W11261167) and console (W11296171) for repair. Requesting AUTHO for repair. ; ordrng 1 W11296171 (console)
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site to install previously diagnosed compressor you eat dryer as well as access valve coupler. After installing the three needed parts I was able to reassembled unit and after adding Freon and all of the necessary steps I was able to retest the unit and verified that the fridge was cooling rapidly and quickly as designed. Informed customer to give it 24 hours to stabilize. Call complete
WASHER MAYTAG MVW7232HW0 Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced UI panel and tested unit. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator needing previously diagnosed high voltage control as well as starter and capacitor. Upon further inspection found that the high voltage control board we were sent with is incorrect. We were sent with an LED control and unfortunately this fridge does not even have an LED control board preinstalled on it. I confirmed with SR the correct part number that was needed for the high voltage control and she has already placed it on order.
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator leaking water out of the freezer compartment. Upon further inspection of the unit I found that the issue was the drain line had popped out of place and not allow for proper ceiling underneath the fridge and was causing hot air to leak up into the freezer compartment causing the drain line to clog up. I was able to reattach the drain line And probably mounted in place to ensure that it was sealing properly and not allowing hot air to get back up inside the freezer unit is now working as designed. Call complete
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site to replace previously ordered parts. Found rack in storage drawer to close to ignitor wiring causing intermittent operation of ignitor. Remove rack and tested unit. Found all is working properly at this time. N
DRYER WHIRLPOOL MED6230HW0 Arrived on site for a dryer where are the cycle signal will not sound. Inspected unit and work area. Tested cycle signal sounds off the control board and unit would not make a sound. Replaced control panel and tested unit. Unit is now working as designed. Call complete.
REFRIGERATOR MAYTAG MFI2269VEM7 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced dispenser pad and tested unit. Unit is now working as designed. Call complete.
WASHER GE GTW460ASJ6WW Arrived to install previously ordered part. Removed and replaced the main control and programmed it. Unit now operating properly. Job completed
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for Frosting in the Freezer Section - Top Freezer Refrigerator. Please add phone number 2545419558 as a second contact. Placed in diagnostics and no error codes came on. Opened freezer door and found frost build up at top front of freezer cavity where gasket meets top of cavity to freezer. Gasket was sealing fine and didnt need adjustment. Explained to customer that the freezer must have had a small gap at the top for a period of time to create the frost build up. Advised to check items in freezer to ensure they arent lodged between the gasket and cavity to create the type of frost build up found today. Job completed.
DRYER WHIRLPOOL WED5000DW2 Arrived to inspect dryer heating issues. Found the element and cutoff were both defective. Removed and replaced both. Reassembled and unit now heats and operates as designed
REFRIGERATOR AMANA MFF2558KES Arrived to inspect French door refrigerator leaking water from the freezer section. Inspected and found the drain was clogged with ice. Used my steamer to correct the issue. Cleaned the unit and reassembled it.Unit works as designed.Job completed
DRYER WHIRLPOOL WGD6620HC1 Arrived onsite and detected gas leak in standby. Ordering burner assembly to repair. ;
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site to test unit for unit not starting. Test unit and found bad latch. Replaced latch test unit and unit test good job complete. No leaks present at This time.
REFRIGERATOR WHIRLPOOL ED25PWXAN00 "Arrived to inspect a 27 year old refrigerator not working. Accessed the rear and found the compressor, condenser fan were not working. Removed and replaced the thermostat control
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for arranged that wont ignite the oven burners. Inspected unit and work area. Tested unit in both back and broiling cycles and found the unit clicking but gas not being supplied to light the oven. Spoke to SW and was advised that the issue was going to be with their gas regulator.
REFRIGERATOR FRIGIDAIRE FFHS2622MSYA Arrived to inspect side by side refrigerator dispenser and ice maker issues. Found the tube at the dispenser wasnt inserted properly causing the water to flow freely from the tube. I disassembled and corrected the issue. I also R&R the ice maker due to no ice. I also assisted the customer with installing a new filter she purchased Customer satisfied Job completed
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for broken dispenser. Found dispenser door not closing or opening correctly. Replaced dispenser test unit and unit test good no leaks present job complete.
REFRIGERATOR KITCHENAID KRFF507HBS00 Arrived on site for refrigerator with top lights and freezer light out. Found the RC lights worked when jumped. Replaced freezer light with truck stock and unit is now working as designed. Call complete.
RANGE KITCHENAID KSEB900ESS3 Arrived on site swap with apex unit with new unit . Installed unit all checked normal. Job complete .
DRYER WHIRLPOOL GEC9858EQ0 Arrived on site to test unit for not doing anything. Found motor humming from being seized. Cleaned motor and attempted to remove wheel. In the process motor freed up and was spinning fine.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace friction pads. Replaced pads, tested unit and unit is functioning properly.job complete."
DISHWASHER MAYTAG MDBH955AWW "Arrived on site to inspect dishwasher for not working, upon install found no change to unit, small brown marks on ribbon cable. Ordering UI and cable. Office to reschedule ; ordrng 1 99003530 (PANEL )"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to test unit for not heating. Found cutoff was no good. Replaced cutoff, tested unit, unit heats good. Hooked venting back up and found venting leading to exterior is clocked preventing unit from operating correctly and burning out cutoff. Advised maintenance needs to have venting cleared. Also advised not to use unit till venting issue is addressed."
WASHER WHIRLPOOL WFW5620HW1 Arrived on site as helper to assist in drum replacement. Assisted with drum replacement. Job complete
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for oven not responding. Test unit and found bad control board and bad console. Ordering new console office to reschedule. ; ordrng 1 W11261169 (CONTROL BOARD ) and 1 W11297709 (CONSOLE )
MICROWAVE WHIRLPOOL WOC54EC0HS04 Arrived on site to diagnose an oven that did not turn off. Tested all parts and components and found no failures to unit at this time. Advised homeowner on panel operation. No further repairs are needed at this time and all is working properly.
WASHER MAYTAG MVWX655DW1 Arrived onsite and found unit control failure. Unable to run calibration. Unit tested well in diagnostics but would not do anything in wash cycle except turn the valves.
WASHER WHIRLPOOL WFW8300SW01 Arrived (2/2) and inspected washer leaking. Disassembled and checked for leaking inside and out and couldnt locate any defects. Job completed Unit works as designed.
REFRIGERATOR WHIRLPOOL WRS571CIHZ Arrived onsite for loud operation and used sealer to reduce running noise of condenser. All checks good. Unit is otherwise operating as designed.
RANGE WHIRLPOOL WEC310S0FB3 Arrived onsite to replace previously diagnosed parts. Replaced keypad. Tested cooktop and oven. Unit is functioning properly. No error codes. Job complete
DRYER WHIRLPOOL WGD5100HW0 "Arrived on site for dryer shutting off in sensor dry . Now unit is having door switch issues . Ordering sensor ,electrodes , control and door switch . No gas leaks detected at time of service. Call to set return .; ordrng 1 W11307535 (DOOR SWITCH ) and 1 W11413571 (CONTROL) and 2 WP3387223s and 1 WPW10298258 (SENSOR )"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 arrived on site to diagnose refrigerator with several lights out in RC and freezer. Found freezer module failed and needs replacement. Ordering module. ; ordrng 1 W10695459 (module)
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived onsite for door to unit not shutting properly when door is pushed from a distance. Looked at unit. Let customer know that door may not seal properly when pushed from a distance to shut as opposed to physically pushing the door shut. Called Techline, Techline said that the refrigerator door may shut better because the door on the refrigerator side is bigger and the freezer door may not shut right away because of the smaller size of that door. Got Sr#7729345919. No issues at this time. Job complete"
WASHER KENMORE 110.470896 Arrived onsite for washer leaking. Upon arrival found unit is operating as designed but hot hose was not connected to valve correctly dripping water slowly but surely from back of unit causing for unit to have large puddles leading around. Tightened valve and charged customer service fee. Job Completed. No signs of leaks during service.
DISHWASHER KENMORE 665.17383N710 "Arrived on site to diagnose a dishwasher that is not draining. Found debris still causing partial blockage in unit. Removed debris and tested unit. Found all is working properly at this time, and no leaks were found at time of service."
DISHWASHER KITCHENAID KDFE104HWH0 Arrived on site for upper rack rubbing on left side of tub . Found upper rack wrapped . Ordering rack . No error codes of water leaks detected at time of service. Call to set return ; ordrng 1 WPW10350382 (UPPER RACK)
RANGE KITCHENAID KGSS907SSS00 Arrived on site to test unit for oven not igniting. Test unit and found bad igniter will order new igniter office to reschedule ; ordrng 1 WP9760229 (BAKE IGNITER )
RANGE SAMSUNG NX58H5600SS "Arrived on site to diagnose range with bake element not coming on. Tested ignitor and found no resistance in igniter, Open line. Retested with new igniter and unit is working as designed. Call complete."
WASHER MAYTAG MVWC465HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced drive pulley and cover and tested unit. Tested unit in a manual spin and agitation and found unit working as designed. Attempted to move the unit to a water source but that part of the store was located off by furniture and boxes. Tested unit three more times in a high speed span and heavy agitation and did not find any evidence of gear case failure. Unit is working as designed. Call complete.
REFRIGERATOR GE ZISB420DMD Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and dispenser motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE GE JVM1631WB005 "Arrived on site to test unit for no power. Found control receiving proper voltage but not putting voltage out. Ending control board to fix issue. Handle is also broken, needing handle. ; ordrng 1 WB15X10023 (handle assy) and 1 WB27X10473 (CONTROL)"
DISHWASHER WHIRLPOOL WDF310PAAB4 Arrived on site for a dishwasher that was not drying the dishes properly. Upon arrival I ran a diagnostic test and verify that each cycle was filling agitating washing draining and drying etc. during the dry cycle I was able to verify and test at the main control with sending 120 V down at the heating element and protective TOD at the bottom and the heating element was heating up the dishwasher and functioning as designed I did fine however that the OWI sensor that test the inner temperature of the water and air in the tub was not functioning and reading correctly that the unit needed to be dried still then replace the own sensor and retest of the unit and verified that it was drying during a automatic dry cycle exactly as designed. I also explain to the customer that because of the plastic tub the unit had that at the end of each cycle it was best that they open the door to allow the unit to vent out the humidity per past whirlpool recommendations on t
MICROWAVE WHIRLPOOL KMCS1016GSS Arrived on site to test unit for door not opening. Test unit and found latch getting stuck could not find part numbers office to research part. I have no service to call Techline ; ordrng 1 LATCH (LATCH) and 1 PARTRESEARCH (PART RESEARCH )
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found defrost issues and talking to Techline Sr 7729349847 was told to order kit for service pointer, found during service pointer inspection a bent drain pan. Ordering parts. Office to reschedule ; ordrng 1 W10525237 (PAN) and 1 W11457241 (KIT)"
OVEN GE 164D3871POO1 Arrived onsite for oven door jammed and not turning off. Upon arrival found door lock blinking and door damaged and missing screws. Used some screws on hand to repair door.
DRYER MAYTAG MED7230HW1 Arrived on job to replace previously diagnosed parts. Panel detected reorder. ; ordrng 1 W11413567 (PANEL) and 1 WP697772 (wheel)
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for dishwasher have F8 error code. Upon arrival found unit Sump was weak as well as control was misreading error codes from water fill valve. Ordering sump and control. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11416362 (PUMP AND MOTOR ) and 1 W11416362 (CONTROL )
DRYER WHIRLPOOL WED8300SW0 "Arrived to inspect dryer not heating, inspected and found a massive lint buildup underneath the unit.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job for complaints of not cooling in refrigerator section. Found thermistor out of range. After replacement test operation
REFRIGERATOR GE GTE21GSHDSS "Arrived on site to replace fresh food section door with gasket, after replacing, formed the gasket, unit tested good.
WASHER WHIRLPOOL WTW8500DC6 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed until it began to agitate and the agitation was very loud. I tilted the unit back and found a large amount of gearcase oil on the side panels, rotor and drain pump. I advised the customer of my findings and that the gearcase is out of stock. I am ordering the gearcase and will return with the slider and clutch. Due to the gearcase being OOS, I recommended that the customer contact Whirlpool for assistance. Office to schedule return services when the part arrives. No water leaks observed during service.; ordrng 1 W11455453 (GEARCASE)"
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site for cooktop not lighting properly. I inspected the unit and work area. I found all burners working except the front right burner. I inspected the orfice and found it clogged with debris. I replaced the orfice and retested the unit. It is now working as designed. Job complete.
WASHER WHIRLPOOL MHW8630HW0 "Arrived on site and inspected washer and found saved error codes F0E2, F0E5. Customer has experienced washer not completing cycle four or five times in the past five months. Ran a diagnostic cycle and a completed properly. Replaced water level switch and discussed correct detergent usage. Customer will use washer and monitor outcome, job complete"
DRYER WHIRLPOOL MED8630HW1 "Arrived on site and inspected dryer and found lint screen housing is broken and will need to be ordered, took one picture.; ordrng 1 W10906551 (Lint screen housing) and 1 WPW10516085 (Lint screen)"
OVEN KITCHENAID KOCE500ESS11 "Arrived on site to install previously diagnosed and ordered part. Due to the temp probe jack being defective, I removed and replaced the jack and tested. Unit is operating as designed with no further error codes. Job completed."
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not drying dishes, upon inspection found the dishwasher with a finished cycle all dishes had been heated and dried, working to specs. All functions of the element worked, instructed customer on use of rinse aid. Complete"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking from right hole in panel, replaced dispenser and screw, no problems found. Tested water functions with no leak. Complete"
VENTHOOD WHIRLPOOL UXT5530AAS3 spoke with Andy at tech line documenting noise on hi speed due to vibration in venting and installation. Referring customer to builder for resolution .
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for microwave display not working. I inspected the unit and work area. I found the unit to have good voltage from the outlet. I found the internal fuse was broken. Cause either by bad interlocks or bad high voltage system. I am ordering the, mag, cap, diode, transformer, and both interlocks. This is the second time this has happened with this unit. W will need to call and document with techline. Customer stated they just want the unit replaced, because this problem keeps happening. I advised the customer call whirlpool and speak to there customer service about a replacement. The office will reschedule as parts are expart. ; ordrng 1 W10138793 (FUSE) and 1 W10818686 (MAG) and 1 W10850446 (CAP) and 1 W10880342 (TRANSFORMER ) and 2 W11197766 (INTERLOCKS )s and 1 W11256462 (DIODE)"
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to inspect cooktop for error codes, upon inspection found the right side deactivated, replaced module and recalibrated, all functions returned, tested all burners individually. No problems. Complete"
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site to inspect washer for not filling, upon inspection found the valve clogged, replaced the valve and tested for leaks, no leaks found. Complete"
WASHER MAYTAG MVWC465HW2 Arrived on job for complaints of noise on spin. Will need washplate to complete. ; ordrng 1 W10919191 (washplate)
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for customer complaint of door open/close error, found failed interlocks and switches. Ordering switches and bringing back interlock. The interlocks need to be used with the new switches. ; ordrng 1 W10269458 (Switch) and 1 W10269460 (Switch) and 1 W10727360 (Switch)"
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of lights not working. Found loose connection at freezer light. Connected and now working properly. No leaks detected at time of service
WASHER WHIRLPOOL MVW7232HW0 Arrived on site to diagnose a washing machine that is not cycling properly. Found voltage reversed in wall outlet causing computer failure. Corrected outlet and tested unit. Computer will need to be replaced to complete repairs. ; ordrng 1 W11033573 (FILTER) and 1 W11419171 (CONTROL)
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site to install previous diagnosed parts. Removed failed UI/ panel control and electrical control, installed new. Assembled unit and tested operation. All tested good .
OVEN WHIRLPOOL RBS305PVS02 "Arrived on site and replaced control board diagnosed on previous visit, after replacement oven is heating properly, took one picture, job complete"
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site for dryer taking multiple cycles to dry clothes. I inspected the unit and work area. I tested the dryer and found it only heating on medium, and had poor air flow while hooked up to the exterior vent. I replaced the temperature switch, and retested the unit. I found it heating in all settings. I spoke to the customer about having the exterior vent cleaned and recommend vent wizard. Job complete."
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived onsite and found unit spinner arm worn and snapped. Replaced spinner arm. Advised customer on repair.
COOKTOP KITCHENAID KCED600GBL01 Arrived on site today goes I cooked up with a hot surface light not operating properly. Tested unit and found light shorted. Wiring harness will need to be replaced to complete repairs. .; ordrng 1 W11190475 (harns-wire) and 1 W11190480 (harns-wire)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of too cold ran diagnostics and damper door open and close. Replaced control. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not making ice and dispensing irregularly, found that pressure changed when f