Service History 5

We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/13/2021
Arrived onsite for oven control not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran test mode and all passed. Ran bake function and unit heated to 350 degrees without issue. Customer tried other functions and unit was functioning correctly. Could not duplicate the issue. Customer stated she remembers cleaning the unit before issue occurred. Recommended not using liquid cleaner on panel only using dry cloth. Customer will monitor. Job complete
We serviced a
ADMIRAL DRYER
Model AED4475TQ1
Near Lago Vista, TX 78645
Justin
Job Details: 09/13/2021
Arrived on site for a dryer not starting. Upon further inspection I found the door switch physically broken and needing to be replaced. The customer also wanted their lint screen replaced. Ordering the screen and will return with the already ordered door switch to install. Customer is aware that we will have to continue testing once switch is replaced.; ordrng 1 W11522758 (Lint Screen)
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Cedar Park, TX 78613
Tommy
Job Details: 09/13/2021
Arrived onsite for unit cooktop bezels falling off. Upon arrival found left mid and far right bezel falling off replaced and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Round Rock, TX 78681
Tommy
Job Details: 09/13/2021
Arrived onsite for washer drain pump wire cut. Spliced wire securely and tested. Found unit had drain pump hose disconnected and off. Reconnected and tested unit. Unit is now operating as designed. No signs of leaks. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2021
Arrived onsite and tightened handle. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Jonathan
Job Details: 09/13/2021
"Arrived on site for refrigerator not cooling in freezer after previous repair. Inspected unit and work area. Found evaporator drain pan not setting flushed and still leak water from pan. Gained access to freezer evaporator and found signs of sealed system failure (see SD-QUICKPIC). Will need to replace right guide rail, compressor and RC evaporator. Please allow up to 3 hours for repair. Office to schedule return when ETA is available.; ordrng 1 ACCESSVALVE (ACCESS VALVE ) and 1 FILTERDRIER (FILTER DRYER ) and 1 W10625069 (bracket/ LEFT SIDE) and 1 W10625070 (bracket/RIGHT SIDE) and 1 W10832994 (compressor) and 1 W11492867 (RC EVAPORATOR ) and 1 WPW10608485 (evaporator FC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Liberty Hill, TX 78642
Lou
Job Details: 09/13/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the harness at the bottom left corner hinge damaged/broken. Customer advised that the unit makes a rattling noise when opening the RC door. I placed the unit in diagnostics and tested the damper assembly and found its making the noise and the customer identified the same. I am ordering the left FC door (black SS) and damper assembly and office to schedule return service due to the availability of parts. .; ordrng 1 LW11038917 (Left FC door black SS) and 1 W11236851 (Damper assembly)"
We serviced a
WHIRLPOOL RANGE
Model WVW57UC6FS
Near Round Rock, TX 78681
Tommy
Job Details: 09/13/2021
"Arrived onsite for vent hood being damaged. Upon arrival found nails and debris was swepted into ventilation, found blower was damaged, damaged was damaged and left side of interior frame damaged.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Killeen, TX 76542
Tyler
Job Details: 09/13/2021
Arrived on site for washer making loud noise. Upon arrival I found unit would turn on and run in normal operation but diagnostics would failed after entering and screen would stay white. I couldnt check any error codes and certain machine functions. After further testing I found gearcase and cam assembly had both failed. Will need office to reach once availability of parts is known.; ordrng 1 W11543997 (Acu) and 1 W11551646 (Spanner) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Killeen, TX 76542
Tyler
Job Details: 09/13/2021
Arrived on site for washer making loud noise. Upon arrival I found unit would turn on and run in normal operation but diagnostics would failed after entering and screen would stay white. I couldnt check any error codes and certain machine functions. After further testing I found gearcase and cam assembly had both failed. Will need office to reach once availability of parts is known.; ordrng 1 W11543997 (Acu) and 1 W11551646 (Spanner) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78628
Tommy
Job Details: 09/13/2021
Arrived onsite for unit freezing veggies. Upon arrival spoke with customer on loading habits produce drawer and usage as well as educated customer on how to change temp. Otherwise found unit operating as designed. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/13/2021
"Arrived on site for Oven display not working properly. Placed in diagnostics and F6E4 two times and F8E0 once. Cleared error codes. Found both racks completely covered with foil. Found bottom of oven also completely covered with foil. Removed UI and installed new UI. Tested fans and they are working as designed, but when fans are running the amount of foil is blocking the natural air flow. You can hear the foil moving and shaking as the fans run. Removed all foil from interior of oven. Tested fans and bake. Oven heating and running as designed. Job completed."
We serviced a
LG DRYER
Model DLEY1201V
Near Georgetown, TX 78626
Jonathan
Job Details: 09/13/2021
"Arrived on site for dryer having a musky smell. Inspected unit and work area. Found lint catcher not in place, due to lint. Tested operation to verify smell. Removed lint catcher housing and removed lint. Tested operation and no odors occurred. Inspected vent to unit and wall. Checked outside vent for airflow.
We serviced a
WHIRLPOOL WASHER
Model WTW5300VW2
Near Killeen, TX 76542
Tyler
Job Details: 09/13/2021
Arrived on site for washer not starting or operating. Upon arrival I confirmed 120v supply. Also found timer trying to start and operate. Found after further inspec that some of the harnesses to the inlet valve had come loose due to age. I recrimped wiring with new connections and reassembled and tested unit. Found no leaks and unit fills agitates and drains as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/13/2021
"Arrived on site to install previously diagnosed part. Removed lid and installed new lid and 90 hinges on left and right side. Lid screws from left side hinge were gone due to the left side being completely shattered. I used the two right side screws to mount both left and right side hinges for the new lid hinges, but wasnt able to mount the bottom screws to the bottom section of the lid hinges on both sides. I looked underneath the washer and dryer and couldnt locate the missing screws. Removed wash plate to remove the nickel and screws were not inside the basket with the wash plate removed. Reassembled the wash plate. Tested lid lock and lid is working as designed. Ordering 2 lid screws (W11404293). ; ordrng 2 W11404293 (Lid hinge screw)s"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Wesley
Job Details: 09/13/2021
Arrived onsite for dryer not counting down or heating but tumbling. Found half the breaker popped. Corrected and restored function. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Georgetown, TX 78628
Jonathan
Job Details: 09/13/2021
"Arrived on site for refrigerator not cooling in both RC and FC. Inspected unit and work area. Found ice thawing and soft ice cream in FC. Found ice buildup on RC evaporator. Gained access to FC evaporator and found complete frost pattern. Performed diagnostics mode and tested all thermistors and cooling components and found all operating. Gained access to RC evaporator and found failed thermistor. Removed failed thermistor and installed new. Installed new evaporator cover, address service pointer W11512766 and replaced UI. Tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78749
Kevin
Job Details: 09/13/2021
"Arrived on site and inspected dryer and found it is heating properly, airflow meter is showing restricted. Remove vent hose from rear of dryer and airflow is no longer restricted. Recommended that apartment management be contacted the event to the exterior of the building will need to be cleared/cleaned before dryer is used again. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Round Rock, TX 78665
Wesley
Job Details: 09/13/2021
Arrived onsite and found unit operating with failed pump. Completed repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Austin, TX 78738
Luis
Job Details: 09/13/2021
"Arrived on site for cooling complaint. Removed evaporator cover diagnosed leak at fresh food silver aluminum evaporator,found excessive amount of corrosion on heat exchanger line to evaporator,informed customer evaporator needs to be replaced and its possible cap tube can break in liner while attempting to replace the evaporator. . ; ordrng 1 WPW10643261 (Evaporator) and 1 W10309988 (Compressor) and 1 W11506635 (Service valve) and 1 Wpw10143759 (Drier uv)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for defrost issues and ice-maker problems. Upon inspection found the control shorted per last visit, replaced control board and tested. All functions returned. Reinstalled drawers.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Austin, TX 78754
Matthew
Job Details: 09/13/2021
"Arrived onsite to replace previously diagnosed parts per tech line. Found designated upper interlock not compatible, terminal too bid. Called tech line. Had me run additional test on Lower door switch, orange and blue 120 vac when door open and voltage drops when door is closed. Found that relay on control failed. Recommended replacing the control. Replaced control and tested. Unit is now functioning properly. Provided SR#7731681729. Unit is heating. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVS02
Near Killeen, TX 76549
Tyler
Job Details: 09/13/2021
"Arrived on site for refrigerator not making ice. Upon arrival I found bucket empty. After further inspection I found emitters failed to allow proper 120 to ice maker, after bypassing emitters I found ice maker motor also failed. After getting autho I replaced ice maker and emitters. Found unit would now harvest and fill as designed and I formed customers to give unit 24hrs to fill bucket.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near New Braunfels, TX 78130
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for multiple issues, upon inspection found Excess moisture due to venting causing water in unit, all ceramics had begun to char due to spark, safety advised to move forward with ceramic replacement and paint touch up. Complete Sr # 7731697899; ordrng 2 W10245207 (Ceramic)s and 1 W10245208 (Ceramic) and 1 W10245209 (Ceramic) and 1 PlatinumPaint and 1 Silverpaint"
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES02
Near Waco, TX 76710
Jonathan
Job Details: 09/13/2021
"Arrived on site for and oven that won?t heat out of either oven. Inspected unit and work area. Ran through diagnostics and found no stored error codes. Tested all bacon boiling functions for both upper and lower ovens. Could not get the unit to heat at all. Removed the unit from the cabinet and remove the top panel. Checked voltage from P2-1 to P2-3 and found 107 V. I checked voltage from P6-1 to P6-3 and found 121 V on my L1 side. I ch3cked voltage from P6-1 to P2-1 and found 77V when the unit was idle and then dropped to 0 V when the lower oven was called to bake. I called Whirlpool Techline and spoke to Andrew SR# 7731726034. He advised that based on my checks, the issue would have to be with a voltage supply and that the customer would need to contact an electrician to fix their electrical supply issue. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cedar Park, TX 78613
Tommy
Job Details: 09/13/2021
Arrived onsite for previously diagnosed parts. Replaced control and UI and tested found unit to now be operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WGD8620HW0
Near Austin, TX 78736
Kevin
Job Details: 09/13/2021
"Arrived on site and inspected dryer and found saved error code F3E3, Found reading at inlet thermistor is 52.5 but reading at control board is showing open. Checked both red wires and both are showing open. A new harness will be needed to correct The dryer, should also bring back control board and Inlet Thermistor to ensure repair on next visit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78738
Brandon
Job Details: 09/13/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from vent assembly, I replaced vent, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Waco, TX 76712
Jonathan
Job Details: 09/13/2021
Arrived on site for a washing machine that?s not agitating. Inspected unit and work area. Customer advised that the unit seems to be trying to educate but it doesn?t really agitate very well. Check the unit and confirm the customers complaint. It appeared that the washplate was extremely loose. I was able to slide the wash play up and down due to rust. Remove the wash plate and cleaned off the gear case driveshaft. Play new agitator on to the gear case and tested the unit. The unit begin to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Briarcliff, TX 78738
Robert
Job Details: 09/13/2021
Arrived on job to take pictures and documentation for damaged door. Ordered left refrigerator door SS.; ordrng 1 W11435353 (DOOR)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for leaking during operation, upon inspection found the drain tube disconnected causing issues, reattached drain tube and clamp, no leaks found but the drain was always on, ordering control due to pressure switch issue. Office to reschedule ; ordrng 1 W11170319 (CONTROL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW1
Near New Braunfels, TX 78130
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for not heating during operation, upon inspection found the heating element working and all functions working normally.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Buda, TX 78610
Kevin
Job Details: 09/13/2021
"Arrived on site and inspected washer and found rinse light is flickering and washer is unresponsive. Replaced control board and it will pass a calibration cycle and an automatic test cycle. No water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Bee Cave, TX 78738
Robert
Job Details: 09/13/2021
Arrived on job to replace previously diagnosed part. After replacement test operation and heat up gasket to properly fit.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78750
David
Job Details: 09/13/2021
Arrived on site to diagnose dryer that was not running when power was hit. Tried to run the unit and had no power. Checked voltage at the terminal block and found no voltage present. Found breaker for unit tripped. Reset breaker and tested unit. Found excellent airflow and heat coming. Customer says the unit doesnt seem to dryer well on most cycles. Replaced operating thermostat due to possibly breaking down under heat and load. Ran unit and verified everything working as designed. Checked wiring and found no failed wiring or any wiring grounding out. Advised customer that the energy mode will leave clothes damp. If breaker pops again advised to contact electrician. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW0
Near Leander, TX 78645
Justin
Job Details: 09/13/2021
"Arrived on site for a dryer not starting. I checked the voltage at the wall and terminal block and found it good. I then gained access to the back of the unit and ohmd out all thermostats, fuse, and element. I found thermostats and the element good. I found the fuse open and needing to be replaced. I installed the new fuse and then tested the unit. The unit is now working as designed.
We serviced a
LG WASHER
Model WM2077CW
Near Georgetown, TX 78628
Jonathan
Job Details: 09/13/2021
"Arrived on site for washer door bellow getting mildew on it. Inspected unit and work area. Per diagnostics mode and tested operation. Found all operating as designed. Removed failed bellow and installed new. Tested operation. All tested good, no water leaks detected during service.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near New Braunfels, TX 78130
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for not drying normally. Upon inspection found the unit was clogged in the vent tubing leading to dryer, cleared what I could but customer will need to have vents cleaned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78732
Brandon
Job Details: 09/13/2021
"Arrived on site for customer complaint of doors not being even, found doors uneven, I leveled the unit
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Jonesboro, TX 76538
Jonathan
Job Details: 09/13/2021
"Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit is making ice but that the issue has been with the unit not dispensing ice. She advised that when she has ice inside the container, the arm does not turn even though it sounds like something is moving. Tested the icemaker dispenser by holding the arm and running the dispenser motor. Found the ice container popping off the dispenser shaft causing the issue. Remove the ice container and found the bottom nut of the container wobbling a half inch in each direction. Attempted to tighten the screws and fitting but could not make any difference with the wobble. ; ordrng 1 W10911314 (ice-cont D2C)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS3
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2021
Arrived on site to install previously diagnosed broil element. Found no issues with element. Customer also stated lights would intermittently turn on and off on their own. Was able to replicate issue with lights. Found connection on rear for door switch was no sitting properly in connection housing causing heating issues and lights to flicker as unit was thinking door switch was opening and closing. Secured connection and tested unit. Unit is now working as designed. Allowed unit to cycle elements with no issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78628
Tommy
Job Details: 09/13/2021
"Arrived onsite for center burner not igniting. Upon arrival found unit center was dirty, cleaned and cleared and tested unit is now operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Meadowlakes, TX 78654
Justin
Job Details: 09/13/2021
Arrived on site for a dishwasher not drying well. I put the unit into diagnostics mode and found stored error code F5E1 for door switch open. I found the door switch as designed. I then ran a test cycle and monitored the amp draw to the heating element. I found it good. I found the unit running as designed. Upon further inspection I found the customer not using rinse aid. I informed the customer on the importance of using the drying agent. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Kyle, TX 78640
Kevin
Job Details: 09/13/2021
"Arrived on site and found washer has a load of white clothes and it did not drain. Ran diagnostics and sound drain pump is getting power but its not removing water end it is very hot to the touch.After replacement set washer into a drain and spin and previous load has now been spun out and drain pump is working, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Copperas Cove, TX 76522
Al
Job Details: 09/13/2021
"Arrived on site and inspected humming noises from the unit. Inspected all aspects of the unit to include the compressor, condenser motor and evaporator motor and all were working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodway, TX 76712
Jonathan
Job Details: 09/13/2021
Arrived on site for a refrigerator that?s making a buzzing sound. Inspected unit and work area. The customer advised that the unit was making the sound after they pulled out the unit and pushed it back when installers brought it in. Was able to replicate the sound when moving around the cabinet. Checked the compressor area and found several items potentially causing the rattling issue by rattling against the back cover. Used sound pads did all the sound on several of these areas and moved around some of the wiring harness to keep the rattling to a minimum. Tested the unit and could not replicate the issue again. Advised the customer to call back if any further issues persisted. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near New Braunfels, TX 78130
Noah D
Job Details: 09/13/2021
"Arrived on site to inspect unit for not heating during operation, upon inspection found the unit was receiving 240 volts and tumbled normally. Airflow was good, changed out thermistor and cutoff with no change, ordering thermal fuse and returning with element. Office to reschedule ; ordrng 1 W10693363 (Fuse)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Cedar Park, TX 78613
Justin
Job Details: 09/13/2021
"Arrived on site for a range with flame irregularities. Upon arrival the customer stated the real issue was the front left burner was not igniting. I tested the burner and found the spark module working as designed. I gained access to the orifice and found it clogged. I cleaned out the orifice and then tested the unit. The unit was now working as designed. I tested all of the burners and found them working as designed. I informed the customer on what a customer instruct entails, and that they had used theirs today.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78741
Jacob
Job Details: 09/13/2021
Arrived onsite for unit not agitating during wash cycles. looked under the unit and found that hat the wrong actuator was attached from the factory. Ordered part. Rescheduled with customer ; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78626
Jonathan
Job Details: 09/13/2021
Arrived on site for for range control panel damaged. Identified scratch on control panel (see SD-QUICKPIC). Found no ETA available on control panel. Tested all components and all tested good. Office to schedule return when ETA is available.; ordrng 1 W11531750 (PANEL)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Robert
Job Details: 09/13/2021
Arrived on job for complaints of display not working properly. Found the WiFi should be connected to get updated program. Help customer set up connections.
We serviced a
MAYTAG DISHWASHER
Model MDBH950AWQ
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/13/2021
"Arrived on site to test unit for leak. Found motor gasket, inlet air/water seal leaking, and inlet valve leaking. Dishwasher floor is lower than floor on the outside so the adjustable legs are all the way up in order to fit into tight space. With legs up its putting pressure on motor causing leak and gasket to go bad.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/13/2021
Arrived on site for Dw not drying dishes properly. Placed in diagnostics and no error codes came on. Found drain pump connector was loose and not pushed all the way in. Connected drain pump connector all the way. Ran through diagnostics and completed all cycles as designed and drained. Heating element turned on and sizzled water as it touched the element. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Austin, TX 78727
David
Job Details: 09/13/2021
"Arrived on site to diagnose dishwasher that was not dispensing soap. On arrival put unit in diagnostic mode and found no error codes present. Ran unit through test cycle and found dispenser door is opening properly and finishing. Removed door panel and found wiring and control in good shape. Seems door for dispenser may be getting caught on the pods themself. Advised customer to run a cycle with the dispenser door closed and toss a pod in the tub to make sure its not sticking the door. Also advised that if they dont run the hot water first, the unit can go into a thermal stall if water doesnt get hot enough. Customer will follow up if cycles dont finish with our directives applied. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Round Rock, TX 78681
Jimmy J.
Job Details: 09/13/2021
"Arrived on site to install previously diagnosed part. Installed new dispenser tray. Customer pointed out that there was a piece of clothing lodged in between the agitator wash plate and basket. With the clothing being lodged inside so tightly causing bowing to the the agitator wash plate, it could be damaged. Ordering a new agitator wash plate to return and complete the repair. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78744
Jacob
Job Details: 09/13/2021
Arrived onsite for ice maker not working. Looked at the ice maker and saw that it was unplugged. Plugged the ice maker back in and tried to force a harvest and the motor will not turn. Ordered a new ice maker. Office to reschedule ; ordrng 1 1129313 (ice maker kit comp.)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Lou
Job Details: 09/11/2021
"Arrived on site to inspect cooktop burner not working properly. Upon further inspection, I tested all burners and found the middle burner flame goes out in low setting. I adjusted the flame and it continues to not stay lit in low setting. I checked the orifice and it is good. I found the burner head is not making good contact with the cooktop. I removed and replaced the burner head and retested and unit is operating as designed. I made recommendations for cleaning the cooktop, as well as, use and care instructions. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for leaking during operation. Upon inspection found no leak, ran full cycle with no issues. Replaced water valve due to buildup. No leaks found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leander, TX 78641
David
Job Details: 09/11/2021
"Arrived on site to diagnose refrigerator that is not making any ice. Checked and diagnosed icemaker. Could not get it to cycle or fill with valve jumped. Fill line is in good condition, no evidence of damaged wiring or ice buildup.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Austin, TX 78741
Matthew
Job Details: 09/11/2021
"Arrived onsite to replace previously diagnosed parts. Replaced left, right and center cooktop sections. Also whirlpool sent customer front panel for replacement. Replaced panel and nameplate"
We serviced a
KENMORE WASHER
Model 110.285327
Near Austin, TX 78726
David
Job Details: 09/11/2021
"Arrived on site to follow up on washer that was not filling hot. Removed hoses to replace valve, and found hot valve was actually filled with sediment. I cleaned the valve and retested the unit and was able to successfully resolve the issue.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near New Braunfels, TX 78132
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not cleaning dishes, upon inspection found the unit filled and washed normally, the customer was having spots on glass, customer will need to run vinegar through unit due to water cloudiness. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78744
Matthew
Job Details: 09/11/2021
Arrived onsite for dishwasher not filling with water. Upon arrival put unit in diagnostics and confirmed water not entering unit. Check incoming water supply and was good. Removed toe kick panel and inspected. Found over fill switch not functioning properly. Replaced switch and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
David
Job Details: 09/11/2021
"Arrived on site to diagnose microwave that was not venting properly. On arrival customer advised me that the issue they are having is that they are getting a large grease buildup on the doors on the cabinet above the microwave vent. Unit is venting, but still has a large around of grease around it. Advised customer that even with the unit venting from the top, that the unit still circulates moisture and grease throughout, and it does also vent some from the front vent of the unit and this can not be avoided. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Jarrell, TX 76537
Jonathan
Job Details: 09/11/2021
We serviced a
GE DISHWASHER
Model GSD6600G02WW
Near Georgetown, TX 78633
Jonathan
Job Details: 09/11/2021
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Seguin, TX 78155
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the compressor not starting due to a bad start winding, ordering Evap, drier, compressor and access valve. Office to reschedule ; ordrng 1 W11209866 (COMPRESSOR) and 1 WPW10143759 (DRIER) and 1 W11407409 (EVAP) and 1 W10913906 (VALVE, ACCESS 2PK (M017C))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not filling with water, upon inspection found the valve was not opening, replaced valve and all functions retuned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the wires cut on door, replaced door and tested all functions. Complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505EBS
Near New Braunfels, TX 78132
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit did not stop filling until time was met causing melted ice when made, ordering water level sensor/ recirculating pump. ordering parts. Office to reschedule ; ordrng 1 W11542867 (Pump)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Austin, TX 78748
Matthew
Job Details: 09/11/2021
Arrived onsite for dryer getting hot to the touch. Upon arrival tested unit and unit would not turn on. Disassembled unit and found failed thermal fuse and broken heating element. Will need to order and replace both. Office to reschedule ; ordrng 1 280148 (cutoff-tml) and 1 8557403 (thrmst-fix) and 1 W10909685 (fuse-thrml) and 1 W11344457 (ELEMENT )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, TX 78628
Lou
Job Details: 09/11/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found ice in the bottom of the FC section and the drain tube clogged. I removed the ice and cleaned the drain tube and removed the debris from the drain tube. Tested and unit is operating as designed. No water leaks observed during at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, TX 78617
Matthew
Job Details: 09/11/2021
Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit and unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78737
Matthew
Job Details: 09/11/2021
"Arrived onsite for dryer not functioning. Followed up on previous repair company. Upon arrival tested unit and found F4E1 no voltage detected at heater relay error code. Unit would turn on for about 3 seconds and shut off giving error Checked voltage at block and control and voltage was good. Check harness and was recently replaced. Checked heating element and was good. Did notice thermal cutoff connector loose. Replaced cut off. Tested unit and is still getting same error. Customer explained unit has already had control board, and wiring harness replaced. Will need to get with warranty and tech assistance to move forward as well as AUTHO for any parts needed. ; O-emld tckt"
We serviced a
GE RANGE
Model JGB870SET1SS
Near Georgetown, TX 78633
Jonathan
Job Details: 09/11/2021
"Arrived on site for range center burner and back burner not igniting. Inspected unit and work area. Verified failure and found both burner spark igniter not sparking. Gained access to spark module and found wires had grounded to cavity, due to normal wear and tear. Found spark module still sending voltage to spark igniter. Will need to repair spark harness. Repaired harness and assembled unit. Tested all components and operation. All tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Leander, TX 78641
David
Job Details: 09/11/2021
"Arrived on site to diagnose washer that was making noise and not draining. Found drain pump making rattling sounds. Drained washer with shop vac and removed drain pump. Found no debris in the pump. Cleaned out and reinstalled. Unit is still not draining. ordrng 1 W10876600 (Drain Pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Noah D
Job Details: 09/11/2021
"Arrived on site to inspect unit for not allowing selections or advancing past sense cycle. Upon inspection found the unit was having issues allowing water in due to high pressure, lowered pressure to normal flow. Unit begun to functions normally and advanced past sense. Drain pump needed to be secured, zip tied hose. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Georgetown, TX 78633
Jonathan
Job Details: 09/11/2021
"Arrived on site for refrigerator making noises. Customer stated noises have not occurred in a while. Customer also stated that freezer had frost buildup on food but is gone now. Performed diagnostics mode and tested operation. Monitored sounds and operation. Found all sounds normal operation. Spoke with customer on sounds of normal operation. Also went over what would cause frost buildup in freezer, shown how to check freezer door for good seal and shown customer how to properly open and close freezer door. All tested good, no water leaks detected during service."
We serviced a
KENMORE REFRIGERATOR
Model 106.5002921
Near Georgetown, TX 78633
Lou
Job Details: 09/11/2021
"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and found it will dispense a small amount then stop. I removed the filter and retested and water dispensed as designed. Filter was left out of the unit per customer request. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB00
Near Austin, TX 78729
David
Job Details: 09/11/2021
"Arrived on site to diagnose refrigerator that was not dispensing water or making ice. Ran water dispenser and it just shoots a tiny jet and stops. Removed filter and ran unit. Found water coming out at higher pressure. Replaced filter and retested. Found unit dispensing properly with new filter in it. Found a chunk of ice in the icemaker fill line ajs bucket causing the icemaker not to fill. Melted down ice with steamer and verified icemaker is cycling and working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Liberty Hill, TX 78642
Lou
Job Details: 09/11/2021
"Arrived on site to inspect microwave venthood light not working. Upon further inspection , I removed the light cover and found the bulb broken inside the socket. I was unable to removed the bulb from the socket. I removed and replaced the socket and customer had a new light bulb so I installed it and tested the unit. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SVAXVB00
Near Cedar Park, TX 78613
David
Job Details: 09/11/2021
"Arrived on site to diagnose refrigerator not making ice. On arrival found ice bucket empty. But temps are good. Icemaker started cycling but never called for water. Once it finished cycling Im could not cycle it again or get it to call for water. I found the door harness squashed, and icemaker only works when Im shaking and wiggling the lines in the door. Unit has broken wiring in the door harness causing intermittent performance. Advised customer a new door would be needed to resolve.
We serviced a
GE MICROWAVE
Model PT970DR1BB
Near Georgetown, TX 78633
Lou
Job Details: 09/11/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous diagnosis, I removed and replaced the microwave main control and tested and the unit continued to fail. Tested voltage at the control and found none. Pulled the unit from the cabinets and found the magnetron thermostat was bad. Tested the switches and they were good. Tested the fan thermostat and found it bad and tested the fan and it was good. I tested the magnetron, capacitor and diode and found all three were bad. Tested the transformer and it was within range. I advised the customer of my findings and that it appears that the fan thermostat triggered all the failures. I am ordering the magnetron, capacitor, diode, mag thermostat, fan thermostat, control panel assembly and CNOTE-LSO. Oven continues to operate as designed.; ordrng 1 WB24X10034 (Fan TCO) and 1 WB27X10166 (Mag TCO) and 1 WB27X10516 (Magnetron) and 1 WB27X10073 (Capacitor) and 1 WB27X10597 (Diode) and 1 WB27T11343 (Control panel assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78729
David
Job Details: 09/11/2021
Arrived on site to diagnose washer that isnt properly washing clothes and cleaning them. Ran diagnostic codes and found error code for Long Fill. Ran hot and cold valves and found cold valve was just dripping in. Removed the line from the wall and found sand had fully clogged the inlet valve mesh. Cleaned out sand and sediment and tested again. Found unit filling as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Jarrell, TX 76537
Jonathan
Job Details: 09/11/2021
"Arrived n site for refrigerator not producing ice. Inspected unit and work area. Mead temperature in ice housing and freezer and found correct. Found ice maker dry. Performed diagnostics mode and tested fill valve. Found no water getting to ice maker. Removed line from inlet valve and ice maker and tested inlet valve with fill one going to measuring cup. Found water amount correct. Found water line to ice maker frozen. Tested heater resistance and voltage and found correct. Insulated water line to icemaker. Spoke with customer on service performed. All tested good, no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78633
Lou
Job Details: 09/11/2021
"Arrived on site to inspect washer not completing a wash cycle. Upon further inspection, I placed the unit in diagnostics showing error code F8E1. Cleared the code and tested the unit and found the valves arent opening. I tested the agitate and spin modes and they are functioning properly. Tilted unit back and inspected underneath and found all components good. I am ordering the inlet valves and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service . No water leaks observed during service.; ordrng 1 W11168740 (Cold inlet valve) and 1 W11168743 (Hot inlet valve) and 1 CNOT (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78628
Lou
Job Details: 09/11/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap thermistor failure, the RC evap drip pan being warped (SP #W11092686G), hv control not reading thermistors, and drain tube being badly warped, I removed and replaced the drain tube and sealed it with silicone, the hv control, RC evap fan motor/harness and foil taped/ziptied the thermistor to the suction line, and followed the service pointer in securing the RC evaporator to the housing and back wall. Tested unit and it is operating as designed. Recommended that the customer allow the unit to cool for at least 24 hours before placing food items inside. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Leander, TX 78641
David
Job Details: 09/11/2021
Arrived on site to diagnose refrigerator with several lights out. Found freezer module failed. Found broken wire in 1 replacement module. Replaced with 2nd module. Unit working as designed with all lights on. Call complete.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Cedar Park, TX 78613
David
Job Details: 09/10/2021
Arrived on site to follow up on oven with shattered door glass. Replaced inner glass pane and hinges. Cleaned all glass from unit. Reinstalled and verified unit working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78744
Kevin
Job Details: 09/10/2021
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Austin, TX 78753
Matthew
Job Details: 09/10/2021
Arrived onsite for washer leaking. Upon arrival tested unit. Found residue from power detergent clogging dispenser and holding water. Water would drip down inner tub onto washplate. Cleared dispenser and recommended using only liquid detergent in dispenser. Customer also complained that unit shakes during the spin cycle on every load. Tested rods and found weakened. Will order and replace suspension rods. Office to reschedule. ; ordrng 4 WH03X31497 (SUSPENSION RODS)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78723
Scott
Job Details: 09/10/2021
"Arrived on site for fridge popping breaker every so often . Checked outlet , checked normal. Ran diagnostics,all checked normal. Recommended to resident to have an electrician change out gfi breaker with standard breaker . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78737
Brandon
Job Details: 09/10/2021
"Arrived on site for customer complaint of unit giving error code and UI console not responding, found disconnected UI console, I unplugged and plugged back in UI console, unit tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78628
Lou
Job Details: 09/10/2021
"Arrived on site to inspect dishwasher with lights flashing on the control panel. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78628
Lou
Job Details: 09/10/2021
"Arrived on site to inspect dishwasher with lights flashing on the control panel. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
Arrived on site to test unit for FC not cooling. Found pressures were correct when 3-way valve set to RC and FC. Removed FC evap and found ice build up preventing air flow. Evap motor working as designed and heater engaged as designed. Recommend replacing evap motor with harness.No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Kyle, TX 78640
Noah D
Job Details: 09/10/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units ice containers was bent and separating causing issues, spoke with techline Sr # 773171631
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Lou
Job Details: 09/10/2021
"Arrived on site to inspect refrigerator water & ice dispenser not working. Upon further inspection, the customer explained that they have to push on the left RC door to get the dispensers to work. I checked the inside of the left RC door and found it caved in and its not. Asking good contact with the door switch. The door will need to be replaced. In the meantime, I placed a spacer in the caved in area and tested. Unit is operating as designed. I am ordering the left RC door and office to schedule return service due to the availability of the part. No water leaks observed during service. ; O-emld tckt"
We serviced a
GE OVEN
Model JKP13GV1BB
Near Austin, TX 78747
Leonardo
Job Details: 09/10/2021
"Arrived on site for complaints of oven not working properly. Found issue to be with the main control board.
We serviced a
KITCHENAID RANGE
Model KODE300ESS00
Near New Braunfels, TX 78132
Andrew
Job Details: 09/10/2021
"Arrived on site to test unit for timer beep not working, tested unit and found console speaker not working, replaced console, tested unit,unit now working as designed, job complete"