We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, TX 78628
Wesley
Job Details: 03/17/2022
Arrived onsite and repaired unit by replacing LED and icemaker. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Burnet, TX 78611
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time
We serviced a
SAMSUNG RANGE
Model NE59J7630SS/AA
Near Georgetown, TX 78628
Wesley
Job Details: 03/17/2022
Arrived onsite and replaced the right front infinite switch.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS02
Near Leander, TX 78641
Wesley
Job Details: 03/16/2022
Arrived onsite for console unresponsive. Found loose clip harness connection possibly causing poor communication issue. Repaired wiring and reset unit. Also advised customer that WiFi could be connected to unit so the software can update as needed. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Round Rock, TX 78681
Wesley
Job Details: 03/16/2022
Arrived onsite and tested dryer for not heating. Found shorted element. All checks good. Unit is now operating as designed. Advised customer on having duct cleaned to prevent poor airflow and overheating of components.
We serviced a
WHIRLPOOL DRYER
Model WGD7300DW0
Near Round Rock, TX 78681
Wesley
Job Details: 03/16/2022
Arrived onsite for dryer not heating and tested components determine the thermal fuse was open. Completed repair. Charged in full. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Marble Falls, TX 78654
Cliff
Job Details: 03/16/2022
"Found heating system for RV is located directly next to refrigerator, and is venting excessive heat into compressor compartment of refrigerator. This stops the refrigerator from cooling condenser, preventing unit from being able to cool interior compartmens. Since homeowner has stopped using heater, the refrigerator has been operating normally. RV dealer will need to correct situation. No repairs can be done to refrigerator to mitigate issue."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Round Rock, TX 78681
Wesley
Job Details: 03/16/2022
"Arrived onsite for drain pump failure. Customer had accurately diagnosed, vacuumed out water and made dishwasher accessible. Customer had a drain pump on order but wanted to have our drain pump and the dishwasher reinstalled. Installed pump and reinstalled dishwasher. Tested unit All is operating as designed. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED0GTQXKQ00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/16/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found compressor shorted out. Customer doesn't want unit repaired due to age and wants warranty company to offer a cash out on repair cost instead. Office to contact AHS to resolve claim.; ordrng 1 Norepairrequest (Cash out on repair cost.)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ
Near Georgetown, TX 78628
Wesley
Job Details: 03/16/2022
Arrived onsite for display sometime blanking out while unit is in standby. Replaced control and display. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model WDF330PAHB4
Near Granite Shoals, TX 78654
Cliff
Job Details: 03/16/2022
Arrived on site to diagnose a dishwasher that is leaking. Found water line connector wasn't tightened at time of install. Tightened connector and leak has stopped. No further repairs needed and no leaks were found after service was performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Andice, TX 78628
Wesley
Job Details: 03/16/2022
Arrived onsite and found long screws missing causing panel to be loose. Ordering long screws to repair. Advised customer on findings. ; ordrng 2 WPW10348408 (Long screw)s
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW1
Near Marble Falls, TX 78654
Cliff
Job Details: 03/16/2022
Arrived on site to replace previously ordered parts for washer. Replaced water valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Andice, TX 78628
Wesley
Job Details: 03/16/2022
Arrived onsite for underside light failure. Found shorted bulb. Replaced lightbulb. Unit is now operating as designed. Advised customer on inspecting bulbs to determine failure. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Kingsland, TX 78639
Cliff
Job Details: 03/16/2022
"Arrived on site to diagnose a refrigerator that is leaking. Found defrost drain collapsed, causing water to back up and leak from freezer. Issue is not repairable and office to contact warranty to inform the of unrepairable designation.; ordrng 1 Draincollapsed (Unrepairable issue)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kingsland, TX 78639
Cliff
Job Details: 03/16/2022
Arrived on site to diagnose a washer that is not cycling properly. Found slider collar hitting rotor and replaced slider. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model wFW5620HW0
Near Kingsland, TX 78639
Cliff
Job Details: 03/16/2022
Arrived on site to replace previously ordered parts for washer. Replaced console and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Kingsland, TX 78639
Cliff
Job Details: 03/16/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found no errors saved in diagnostics and icemaker passed all tests. Did find unit not leveled causing air leak through door seal. Releveled unit and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model RMC305PDQ2
Near Kingsland, TX 78639
Cliff
Job Details: 03/16/2022
Arrived on site to replace previously ordered parts for microwave. Replaced both fuses and capacitor and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW0
Near Temple, TX 76502
David Z
Job Details: 03/16/2022
"Arrived on site to diagnose dryer that is not heating. Ran unit and found no heat generated. Checked voltage at terminal block and found good 120/120. Disassembled unit and checked safety devices. Found element open, all safety devices good. Replaced element and ran unit. Verified unit properly heating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Belton, TX 76513
David Z
Job Details: 03/16/2022
Arrived on site to diagnose refrigerator making abnormally loud noise at time. Ran all fans and moving parts and could not verify any noise. Customer advised it wasn't making the noise currently. I recommended they catch video of the noise and where it's coming from. Checked evap fans and didn't see any ice buildup. Rechecking when we come back for the range on 3/22.; schdld next appmnt for 3/22 TUE !
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM1
Near Belton, TX 76513
David Z
Job Details: 03/16/2022
"Arrived on site to diagnose refrigerator leaking water. Customer showed me it was coming from the bottom left of the unit. Found a sheet of ice under the FC drawers due to drain being frozen. Steamed out ice and found unit had a duck bill style drain and it was warped open. Provided estimate to install P trap style drain tube. Steamed out remaining ice and swapped to updated drain tube. Unit now draining as designed.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS01
Near Jonestown, TX 78645
David S
Job Details: 03/16/2022
Arrived on site for front left burner not igniting. I inspected Ted the unit and work area. I found the burner head full of cooking debris. I cleared the debris. I inspected the burner head and found the ignitor ceramic cracked along the unit to spark in another location other then designed.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near Leander, TX 78641
David S
Job Details: 03/16/2022
Arrived on site for vent hood not coming on. I inspected the unit and work area I found a screw going into the blower wheel. I removed the screw. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78645
David S
Job Details: 03/16/2022
"Arrived on site for dishwasher door not closing properly. I inspected the unit and work area. I found the third level rack broken. I pulled the unit from the cabinet and found the tub warped causing the hinges to push outward, making the door misalign and not close. I am ordering the third rack, and a tub. The office will reschedule when we have an eta on the parts. ; ordrng 1 WPW10681514 (Tub) and 1 WPW10409522 (Third level rack) and 1 2hours (2 hours)"
We serviced a
GE DISHWASHER
Model GSD3900L00BB
Near Lago Vista, TX 78645
David S
Job Details: 03/16/2022
Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the door gasket damaged and allowing water to pass through. I installed the new gasket and retested the unit. It is now sealing properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9451XW00
Near Lago Vista, TX 78645
David S
Job Details: 03/16/2022
"Arrived on site for washing machine showing error code f21. I inspected the unit and work area I found error codes F21 long drain , f20 no water detected entering machine. I gained access to the drain pump and found it ohming put properly. I tested voltage to the drain pump and found it fluctuating. I tested voltage to the motor and found it steady. I am ordering the main control to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 WPW10489668 (Ccu) and 1 WPW10271610 (Pressure switch) and 1 Autho (Autho)"
We serviced a
MAYTAG DRYER
Model MEDC555DW2
Near Lago Vista, TX 78645
David S
Job Details: 03/16/2022
"Arrived on site for dryer making a noise. I inspected the unit and work area. I found the guide wheels failing.I replaced the guide wheels, pulley and belt. I tested the unit and found it working as designed. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Volente, TX 78641
David S
Job Details: 03/16/2022
Arrived on site to possibly replace previous diagnose parts. I found the control and the evaporator cover different then what is installed in the unit. We are reordering the parts and verifying them with Jen-air. The office will reschedule when we have eta on the parts.; ordrng 1 W11395641 (Rc cover) and 1 W11533211 (Control kit)
We serviced a
GE DISHWASHER
Model GLDT690D00BB
Near Cedar Park, TX 78613
David S
Job Details: 03/16/2022
"Arrived on site to install previous diagnosed parts. I gained access to the water valve and the dispenser, I replaced both with new. I reassembled the unit and tested it. It is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Cedar Park, TX 78613
David S
Job Details: 03/16/2022
Arrived on site for washing machine leaking. I inspected the unit and work area. I put the unit through a diagnostics cycle and found the water filling on top of the tub ring. I found the unit unloved and leaning forward. I level the unit and tested the water fill again. I found the water filling properly and not splashing out. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Round Rock, TX 78681
Gerry C
Job Details: 03/16/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the tub assy, feed tube and spray arm and tested. All damage was repaired and the unit operated as designed. No leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Gerry C
Job Details: 03/16/2022
"Arrived to instal previously diagnosed parts, issue improved , but during the third rack cup was of the portion cycle whine could be heard, I removed the third rack and found exercise play in the driver wheel causing it to vibrate loudly. Office to order drive box assy and contact CX to arrange return service. No leaks observed during service.; ordrng 1 W10830523 (Drive box assembly)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hutto, TX 78634
Gerry C
Job Details: 03/16/2022
"Arrived to install previously diagnosed parts, I entered diagnostics and there where no stored error codes, performed a cycle test and unit was making a loud dry bearing noise, accessed lower unit to inspect gear case, starting to see oil, removed belt and spun basket and I can hear bearing noise. No water leaks detected during service ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch kit) and 1 W11239857 (Belt)"
We serviced a
GE DRYER
Model GFD65ESPN0SN
Near Hutto, TX 78634
Gerry C
Job Details: 03/16/2022
"Arrived to inspect no power. I verified power to the unit and then referenced the wiring diagram. This unit has its high limit thermostat in circuit on L1, prior to the control and when inspecting, found the thermostat burnt due to a defect in manufacturing. The connector was burnt off as well and I removed the damaged area and installed a new spade connector. Office to order the high limit thermostat. ; ordrng 1 WE04X29793 (High limit thermostat)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Georgetown, TX 78626
Gerry C
Job Details: 03/16/2022
"Arrived on site to inspect lower drawer not sitting correctly, I did further inspection and noticed right front lower corner is badly smashed in and its part of the frame so its not repairable, contacted tech line and explained my findings to them and they determined unit is non repairable spoke with JR. SR# 7733196007, they will contact CX for further details. No gas leaks detected during service."
We serviced a
GE REFRIGERATOR
Model GSS22JEMDBB
Near Georgetown, TX 78626
Gerry C
Job Details: 03/16/2022
"Arrived on site for freezing on refrigerator side, I did further inspection and tested damper and found it was not closing properly and it was clicking when trying to close. I installed new parts and clean coils, Tested unit and working as designed, no water leaks detected."
We serviced a
GE DISHWASHER
Model GDT530PGP5WW
Near Georgetown, TX 78633
Gerry C
Job Details: 03/16/2022
"Arrived to install new UI control, disassembled unit installed new UI and tested unit in diagnostics. Unit working as designed. . No leaks observed during service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Waco, TX 76705
Jonathan M
Job Details: 03/16/2022
Arrived on site for a microwave oven combo that is showing an inverter error message. Inspected unit and work area. Confirmed the customers complaint and found an F1 E5 (inverter not responding) error code. Test of the unit using a cup of water and found the error message pop up. He did find the door switch is allowing the light to turn on and off when the doors open and closed. For the text she went to replace the inverter and found the inverter board sent with me was defective. Spoke to Jc and was advised that we are we need to replace the inverter and the magnetron together. Re-ordering the in burger and will return with the appliance manager as well. Rescheduled Customer to 3/23.; ordrng 1 W11325604 (Inverter) and 1 W11325786 (Appliance manager)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near China Spring, TX 76633
Jonathan M
Job Details: 03/16/2022
"Arrived on site for a washer that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. The customer advised that the unit has not worked properly since she ran a comforter in the unit and it went off balance. Tested the cold water valve and found that it would not pull in the water. As soon as I pulled the unit out, water began to fill properly. Found that the customer had rubber hoses and that the cold water hose had been pinched due to the unit moving backward. Tested the unit several times and the unit is working as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near China Spring, TX 76633
Jonathan M
Job Details: 03/16/2022
Arrived on site for an oven that is making a rattling sound when the unit is preheating. Inspected unit and work area. Tested the convection fan and both blowers and found the convection fan making the noise. Replace the convection fan motor and test of the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Woodway, TX 76712
Jonathan M
Job Details: 03/16/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both the icemaker and I store and test of the unit. The unit began to operate and fill as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Robinson, TX 76706
Jonathan M
Job Details: 03/16/2022
Arrived on site for an oven that wont allow them to do anything. Inspected unit and work area. The customer advised that he had tried to flip the breaker off to this unit to power cycle the unit but could not find the breaker to it. I did find the screen locked as if it went through an update and could not get past it. Found the breaker on the outside of the home. Power cycled the unit and found the oven coming back on and working properly. I did notice that the customer had attempted to hook the unit up to Wi-Fi but the unit was not hooked up properly. I did help the customer get set up on the WiFi and told them to wait for 30 days for all the updates to the software to download to make sure the unit was successfully reprogrammed. We did test the unit through the app and it was working properly. The time and date of the unit also changed to the correct time and date. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lorena, TX 76655
Jonathan M
Job Details: 03/16/2022
"Arrived on site for a refrigerator that is not dispensing ice or making ice. Inspected unit and work area. Tested the dispenser function and found no action at the door. Checked underneath the unit and found the wire harness had been completely broken and snapped in half causing the failure. I did advise the customer he would need a new door for repair.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near McGregor, TX 76657
Jonathan M
Job Details: 03/16/2022
I called Whirlpool Techline and spoke to Andy SR# 7733194165. He had me check the orifices and we find that all out the officers have not been swapped over to LP. Check the broiler element for operation and found the flames extremely high. He advised that the issue was with the unit not being converted. He gave me a part number for the conversion kit as the customer did not have their conversion kit on hand. I spoke to claims and was advised that this had to be done by an installer or plumber. Ordering part and will return on 3/23.; ordrng 1 W11502161 (LP conversion kit)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Lorena, TX 76655
Jonathan M
Job Details: 03/16/2022
"Arrived on site for a dishwasher that is flashing an F9E1 error message. Inspected unit and work area. The customer advised that he doesnt believe that the unit is actually filling with water. I ran through diagnostics and found an F9 E1 (product not draining), F7 E1 (single speed wash motor failure, and FA E2 (vent wax motor electrical problem) error codes. Ran the unit through an auto test and found the unit filling but the wash motor not recirculating water. Found the unit would drain but did advise the customer that may have a control issue due to the electrical problem on the vent wax motor and drain error code. Quoted the customer $515.70 for parts, $296.25 for labor, and $66.99 for tax. The customer declined the quote because he said that he is under an American home shield policy. He advised that American home shield would not cover the repair when he got there initially called into them due to concerns that the unit still had warranty coverage. He just wanted to make sure that the unit repair was not covered under any warranty so he can have them take care of it. Spoke to PR and advised him of the situation. Collected service fee of $151.54 via credit card. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS01
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/16/2022
"Arrived onsite to install previously diagnosed parts. Replaced warm switch,warm plate, left rear infinity switch. All burners operate as designed. Could not replace harness. Incorrect part was in packaging. Correct part number is on package. Need to reorder harness. Returning tech please check package to be sure correct harness is sent before showing up on site. All parts have been installed, just need to install harness on next visit.Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78665
Joe Z
Job Details: 03/16/2022
"Arrived onsite to install previously diagnosed parts. Replaced upper rack, adjusters and gasket. Tested unit and upper rack slides in and out as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Round Rock, TX 78664
Joe Z
Job Details: 03/16/2022
"Arrived onsite for unit making loud screeching sound. Upon arrival tested unit on auto cycle and found noise coming from belt. Notice cam pulley and belt were worn. Need to replace belt and cam. Replaced belt and cam and tested unit. Unit no longer screeching, but found a light rubbing noise from agitator. Found a coin lodged between agitator and tub. Removed coin. Unit now operates correctly with normal sounds. No leaks present at this time. Job complete."
We serviced a
KITCHENAID RANGE
Model KFEG500EBS3
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/16/2022
Arrived on site for to install previously diagnosed parts. Installed parts and left side storage drawer still stays about 1/16 different compared to left side. Called techline again . Told tech that it a pears a little better after replacing recommended parts. Tech said per specs there is up to a 1/4 leeway. Tech reviewed pics from text messages and advised that there is no other repair that can be made. Customer will have to call customer service if still not happy. Tech gave SR# 7733140475. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ2
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/16/2022
Arrived onsite for SAFTEY call with unit that has shattered glass. Upon arrival took pictures and uploaded to SD. Called SAFTEY. Saftey gave reference # 7733135965.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/16/2022
Arrived onsite for lights out in FC and RC. Upon arrival found FC bulb was out and RC led was partially out. Replaced FC socket and build and RC led module. Tested unit and both FC and RC lighting operates correctly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS0
Near Austin, TX 78753
Joe Z
Job Details: 03/16/2022
Arrived onsite for oven not igniting. Upon arrival tested oven on bake cycle and ignitor was not energizing. Found OL on Ignitor. Need to replace ignitor. Replaced ignitor. Tested unit by preheating oven. Oven ignited and operates as designed. No gas leaks present at this time. Job complete
We serviced a
GE RANGE
Model JGBP33BEH3BB
Near Kyle, TX 78640
Jacob
Job Details: 03/16/2022
"Arrived onsite for unit not lighting in the oven. Tested the unit and unit would not turn on. Upon further inspection, found that the igniter was no good. Replaced the igniter. Tested the unit. Unit tested goodNo issues at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buda, TX 78610
Jacob
Job Details: 03/16/2022
"Arrived onsite for unit continuing the cycles sometimes. Looked at the unit. Went ahead and replaced the control. Put unit in automatic diagnostics, unit passed with no issues. Unit stayed on. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78702
Jacob
Job Details: 03/16/2022
Arrived onsite for unit not washing correctly. Put unit in diagnostics and got an F8E1 error and off balance load. Ran diagnostics and unit passed with no issues. Replaced the water valve. Tested the unit. Unit tested good. Customer prior to testing the unit said that they had washed a comforter in the unit and that they would fill the unit up and noticed that not much water would fill to the top. Let customer know that these units do not hold big loads to the top. Called tech line to report findings. Said that these unit will fill with too much water as previous units. Also let them know that if the customer calls in because they do not like the unit that it will not be exchanged by us. Got sr#7733197383. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78702
Jacob
Job Details: 03/16/2022
"Arrived onsite for unit not cooling. Upon further inspection, found that the compressor would not kick on. Used test start device and the compressor finally kicked on. The start device needed to be replaced. Got the go ahead to replace the start device. Replaced part. Let customer know to allow the unit 6-8 hrs to get cool. No issues at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78701
Jacob
Job Details: 03/16/2022
Arrived onsite for unit having a low flow error. Put unit in diagnostics and got error F8E1. Erased code. Put unit in automatic diagnostics and unit passed with no issues. Put clothes into the unit. Unit working with no issues. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78704
Jacob
Job Details: 03/16/2022
"Arrived onsite for unit not powering on. Upon further inspection, found that the unit is on a wall switch for power. Let tenant know of the find. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Austin, TX 78704
Jacob
Job Details: 03/16/2022
Arrived onsite for the light not working in the freezer. Looked at the freezer and saw the light was out. Replaced the light in the freezer. No issues at this time. Job complete
We serviced a
WHIRLPOOL WINE COOLER
Model WUB50X24HZ01
Near Austin, TX 78745
Jacob
Job Details: 03/16/2022
Arrived onsite for the door to the unit sagging a bit and hitting the bottom cover and the top left seal not sealing properly. Looked at the door as saw that the door just needed to be picked up and re aligned a bit. Re aligned the door and it no longer was hitting the bottom cover. Used the blow dryer to get the seal to form better. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near Austin, TX 78750
Justin
Job Details: 03/16/2022
Arrived on site for a washing machine with the UI stuck on the end screen when the cycle finished. Upon arrival I found it stuck on the end screen and the UI was unresponsive. I unplugged the unit and plugged it back in. Then unit began running as designed. I put the unit into diagnostics mode and found no stored error codes. I ran an HMI test and it passed. I then ran a diagnostics cycle and found it ran through as designed. I found the unit now running as designed. Call complete.
We serviced a
GE DISHWASHER
Model PDW7880R10SS
Near Austin, TX 78732
Justin
Job Details: 03/16/2022
Arrived on site for a dishwasher leaking. Upon arrival the customer had removed the lower wash arm. They had also stated that they found the leak coming from the bottom and was significant. I gained access to the bottom of the unit and found the leak coming from the valve. I ran the unit and found no other leak. I installed the new valve and then tested the unit. I found it now working as designed with no leak present.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Austin, TX 78732
Justin
Job Details: 03/16/2022
Arrived on site to install previously diagnosed parts. I installed the new broiler and then tested the unit. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYB02
Near Austin, TX 78726
Justin
Job Details: 03/16/2022
Arrived on site to install previously diagnosed parts. I installed the new IM and UI. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78726
Justin
Job Details: 03/16/2022
Arrived on site to install previously diagnosed parts. I installed the new control and UI. I then steamed out the fill tube with my steamer and tested the unit. The unit is working as designed. Call complete.
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2 02
Near Austin, TX 78750
Justin
Job Details: 03/16/2022
"Arrived on site for a dryer not heating. I tested the unit and found no heat at all. I checked airflow and found it poor for electric dryers. I also checked voltage at the wall/terminal block and found it good. I gained access to the inside of the unit and ohmd out all components. I found the element bad again. Upon further inspection I found the harness burnt and torn in half at the element. I also found the back wheels had separated from their bearings, and the pulley was damaged and allowing the belt to be caught in it. The unit would need new wheels, a pulley, and harness to be repaired additional to element (which is covered). The customer declined any additional repairs and stated they will just be getting a new unit. No fee collected due to being a callback. Call complete."
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Austin, TX 78729
Justin
Job Details: 03/16/2022
Arrived on site to install previously diagnosed parts. I installed the new console and then tested the unit. The unit is now running as designed. Call complete.
We serviced a
GE DRYER
Model GFD55GSSN0WW
Near Austin, TX 78727
Justin
Job Details: 03/16/2022
"Arrived on site for a dryer leaking gas. Upon arrival the customer stated that this is the first time the gas smell has not occurred, and they had left it on all night. I used my leak detector on the line, orifice, and regulator. I could not detect and gas. At the time of service the unit was working as designed. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP3
Near Austin, TX 78738
Kevin
Job Details: 03/16/2022
"Arrived on site and found saved error codes 6/6, 7/1, incoming water below 65? and Power to heating element turned off at control due to water temperature. After running a diagnostic cycle heating element is on again at the end. Dishwasher should not be drying properly, recommended that homeowner run water at the kitchen sink until it is at its hottest before starting dishwasher. Collected service fee only, job complete"
We serviced a
LG DRYER
Model DLEX3700V
Near Austin, TX 78738
Kevin
Job Details: 03/16/2022
"Arrived on site and found dryer is not heating, found incoming power is correct. Disassembled dryer and checked all heating components and everything checked good. Sent a short video to SW confirming Checks.; ordrng 1 4681EL1008A (Motor)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Lakeway, TX 78734
Kevin
Job Details: 03/16/2022
"Arrived on site and found saved error codes F3E2, F0E4, F5E3, F0E5, F2E1. Ran all functions in manual diagnostics and drain pump is making noise. Remove the drain pump and found a small metal Michael Kors badge. After clearing this and reassembling drain is no longer making noise. While inspecting drain pump found gear case is leaking oil, took pictures.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78734
Kevin
Job Details: 03/16/2022
"Arrived on site and inspected washer and found during spin it squeals, inspected gearcase assembly and did not find any issues. Replaced cam kit and belt and set washer to spin again and squealing has stopped. If issue happens again will need to replace gear case, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS07
Near Austin, TX 78734
Kevin
Job Details: 03/16/2022
"Arrived on site and inspected refrigerator and found interior lights are on a cooling system is not running. If thermostat is turned all the way off and then back on cooling system starts running immediately. After replacement cooling system is running immediately. Recommended to homeowner that refrigerator be allowed to cool for at least 12 hours before adding any food, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78737
Kevin
Job Details: 03/16/2022
"Arrived on site and inspected washer and found temporary actuator repair is still in place. Replaced old style actuator with new one to make repair permanent. Washer is now operating properly and will complete a diagnostic cycle, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVBL01
Near Austin, TX 78739
Kevin
Job Details: 03/16/2022
"Arrived on site and inspected refrigerator and found evaporator drain is frozen over/clogged. Took pictures. Used steamer to clear a drain and it is now working properly quoted customer
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW
Near Cedar Park, TX 78613
Kimo
Job Details: 03/16/2022
"Arrived onsite for stacked washer with intermittent power lose issue. I check breaker and found breaker good. Ran unit in diagnostics and found unit operating as designed. Customer informed me that the console would shout off randomly. I am ordering 1x control, 1x console, and the harnesses. And a second tech as well. Office to reschedule.; ordrng 1 W11319991 (Console) and 1 W11322903 (Control) and 1 W11449075 (HARNS-WIRE) and 1 W11316252 (Upper harness) and 1 W11550159 (Main harness) and 1 2man (2man)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/16/2022
Arrived onsite for cooktop with burners not get low enough when set to low. Upon arrival I found that the flames were to high at low setting. I adjusted the burner and found that the unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/16/2022
Arrived onsite for gas cooktop burners not adjusting. Upon arrival I adjusted 4 out of the 5 burners and got them working as designed. The front right burner still will not adjust . I am ordering 1x gas valve for that side. Office to reschedule.; ordrng 1 W10859922 (Right front gas valve)
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/16/2022
Arrived onsite for ganged vent hood upon inspection I found rust imbedded in the unit see pix. I submitted unit to whirlpool for replacement and spoke to ED sr#7733197434. Job complete.; ordrng 1 UXT5536AAS (Vent hood)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kimo
Job Details: 03/16/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Leander, TX 78641
Kimo
Job Details: 03/16/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new bellow along with the clamps. And tested unit and found unit operating as designed. No leaks. Job complete
We serviced a
LG RANGE
Model LRG3193BM
Near Leander, TX 78641
Kimo
Job Details: 03/16/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed new glow ignitor and tested unit and found unit operating as designed no gas leaks at time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 03/16/2022
Arrived on site to test unit for kick plate coming off. Test unit and found kick plate missing fasteners. Installed fasteners test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 03/16/2022
Arrived on site to test unit for unit timer not working. Test unit and everything working correctly no error codes at this time job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Rollingwood, TX 78746
Leonardo
Job Details: 03/16/2022
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good. Unit was in the garage job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78746
Leonardo
Job Details: 03/16/2022
Arrived on site to replace harness. Replaced harness test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Austin, TX 78746
Leonardo
Job Details: 03/16/2022
Arrived on site to test unit for front right burner making weird noise and turning off. Test unit and found wrong orifice on right front and left front. Customer will get Plummer to come out and replace orifice. Job complete.
We serviced a
GE RANGE
Model PHP9030SJ2SS
Near Austin, TX 78733
Leonardo
Job Details: 03/16/2022
Arrived on site to test unit for right front burner not coming on. Test unit and found bad ui board and hot plate. Will need to order cooktop with ui on it. Office to reschedule ; ordrng 1 WB62X38587 (Cooktop with ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Georgetown, TX 78626
Lou
Job Details: 03/16/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to perform a sealed system repair. Before I began, I punctured the drier and found the unit with good pressures. I vacuumed the system and removed and replaced the compressor, UV dye drier and access valve and vacuumed the system. Pressures held good at -30/0. I installed 5oz of R134a refrigerant and monitored pressures. Pressures held at -3/120 and evaporator had a good frost pattern. Recommended that the customer allow the unit to cool for 48 hours before placing any food items inside. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHWE300VF00
Near Georgetown, TX 78633
Lou
Job Details: 03/16/2022
"Arrived on site to inspect washer not spinning out the water from the clothing. Upon further inspection, the customer demonstrated to me how the unit is not spinning out the water from one rug. I felt the rug and found it saturated with water. Customer started the drain/spin cycle and I monitored the cycle until the display showed 8 mins remaining and the unit was continuously attempting to balance the load before going into a spin which it failed to do such. I contacted techline and spoke with Andrew and advised of the complaint and my findings. Andrew advised that the unit is not designed to spin out one clothing item or one rug in this case. He advised that it was just the odds of it spinning out in the past, but the unit is not designed to spin out one item; must be a good load with more items. Andrew provided SR#7733199563 and devised to let my customer know if they have questions to contact the manufacturer and provide the SR#. I advised my customer of my conversation and explained how the spin cycle works and how a load should be in a wash cycle. Customer did not understand from previous service call on 02/22/22. I provided the SR# to my customer and advised to contact the manufacturer if they had further issues. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 03/16/2022
"Arrived on site to inspect wall oven/microwave combo control panel. Upon further inspection, the customer advised that they are unable to connect the unit to WiFi and spoke with the manufacturer who ordered the control panel to be replaced. I attempted to connect the unit to WiFi and it failed several times. I removed and replaced the control panel and attempted to connect to WiFi. Unit connected to wifi. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Georgetown, TX 78633
Lou
Job Details: 03/16/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit only has one evaporator (FC). I tested temps in the FC=51 degrees. Disassembled the FC section and found the evaporator with no frost pattern and ice built up on the cap tube. I am ordering a sealed system repair consisting of the compressor, evaporator, access valve, UV dye drier, CNOTE-2 HOUR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 W10507884 (Compressor kit) and 1 W11256565 (Evaporator) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 CNOTE (2HR JOB)"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Georgetown, TX 78633
Lou
Job Details: 03/16/2022
"Arrived on site to inspect washer not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and and the unit operated as designed. I tested the unit in a Normal wash cycle and it began to operate as designed. I stopped the cycle and ran a quick drain and spin cycle and the unit operated as designed. I advised the customer of my findings. I advised the customer that if the unit continued to fail for them, I would recommend replacing the main control (MCU). Also, the unit is stacked and would need to be made available to service upon return, if needed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Georgetown, TX 78633
Lou
Job Details: 03/16/2022
"Arrived on site to inspect dishwasher intermittent operation. Upon further inspection, I placed the unit in diagnostics showing error codes F1E1, F8E2, F6E2, F6E6. Cleared the codes and continued with testing. The unit appeared to,operate as designed. At the end of testing, I found a large amount of detergent suds in the tub. Following the tech sheet for the F1E1 error code, I inspected the main control and found it very hot. I tested the motor from the control and found it bad. Also, I found the vent motor assembly has been leaking water (photos). No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS4
Near Georgetown, TX 78633
Lou
Job Details: 03/16/2022
"Arrived on site to inspect dishwasher not cleaning dishes and detergent not dissolving. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Once the water dispensed into the the tub, the motor failed to operate. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed the outer door panel to access the control and tested the motor at the control and found it bad. Tested the element and it is showing 20ohms. I am ordering the sump/motor assembly and office to schedule return service due to the availability of the part. I advised my customer that the part is out of stock and once it arrives our office will contact them to reschedule. No water leaks observed during service.; ordrng 1 W11085683 (Sump motor assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Georgetown, TX 78633
Lou
Job Details: 03/16/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the said part and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78754
Matthew
Job Details: 03/16/2022
Arrived onsite for washer making noise during spin cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran auto test and completed without issue. Ran high spin cycle and completed without error. Customer wanted to run with load. Loaded unit and tested. Still could not duplicate the issue. Instructed customer on proper loading per use and care guide. Job complete
We serviced a
KENMORE FREEZER
Model 253.2845981
Near Austin, TX 78728
Matthew
Job Details: 03/16/2022
Arrived onsite to replace previously diagnosed parts. Thawed remaining ice and found heater visibly failed. Showed customer. Replaced heater as mentioned. Unit is functioning properly. Collected remaining balance.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JZ0
Near Austin, TX 78727
Matthew
Job Details: 03/16/2022
Arrived onsite to replace previously diagnosed parts. Replaced fan blade (1). Tested unit and unit is still making contact with the fan cover. Contacted tech line for assistance. Recommended trying fan cover. Replaced fan cover and allowed for minimal clearance. Tech recommended replacing fan mount W10134126 . Inspected mount and found rear bulkhead pushed in. Adjusted panel and unit is now functioning properly. If symptoms persist will follow tech line recommendations. Provided Sr#7733199865. Job complete