Service History 498

Near Austin, TX 78750
David
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to install previously diagnosed parts to resolve no ice dispensing. Replaced motor shaft and coupling. Retested and unit is dispensing as intended, both crushed and cubed. All is working as designed. Call complete."
Near Harker Heights, TX 76548
Tyler
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrive for refrigerator that had LEDs not turning on. Upon further inspection I found that the freezer LED bulb had burnt out causing a chain effect of taking out the LEDs inside the freezer with it after testing the LEDs in the freezer they are still functional but because of the close circuit they’re on with the freezer LED they won’t turn on until the freezer LEDs are replaced. ; ordrng 1 W10695459 (module)
Near Jonestown, TX 78645
Lou
Job Details: 07/02/2020
DISHWASHER KITCHENAID KUDS03FTSS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the door making a loud screeching noise when opening/closing, I removed and replaced the link kit ad tested and unit is operating as designed. Also tightened the door handle No water leaks observed during service, job completed."
Near Temple, TX 76502
Jonathan
Job Details: 07/02/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit to find leak. Found leak coming from the inlet water valve housing. Could not detect what it was coming from the valve or from the housing so replaced whole housing. Tested unit again and unit ran as designed. I had the customer run a bedding cycle with some sheets and the user interface started shorting out. Advise customer this happened when controls go out and send improper voltage. Replaced console and tested unit. Unit is working as designed. . Call complete."
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived to inspect unit not dispensing water or making ice.Confirmed the complaint and found the valve at the back of the unit to be defective.Removed and replaced the valve, reassembled and unit tested as designed.All water lines were dry at the time of service..Job complete"
Near Austin, TX 78703
Luis
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water leaking. Found consistent drip from dispenser spigot,removed door hinge disconnected tube,found no water leaking from valve side,replaced tube and spigot tested dispenser no water leaking from dispenser"
Near Austin, TX 78704
Jacob
Job Details: 07/02/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived onsite for door to unit having dent. Looked at unit. Saw dent. Replaced panel. Upon taking off handle. Both holding screws and stud on door broke in half. Ordering replacement screws, studs and new panel. Office to reschedule ; ordrng 2 W10826179 (screw)s and 2 W11157086 (stud)s and 1 W11165143 (panel)"
Near Austin, TX 78704
Jacob
Job Details: 07/02/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for door having damage. Looked at unit. Saw damage. Replaced door to unit. No issues at this time. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for customer complaint of no water dispensing, found miscommunication between door switch and control board, I replaced switch and control, unit tested good, auger motor was not needed
Near Pflugerville, TX 78660
Wesley
Job Details: 07/02/2020
OVEN WHIRLPOOL WGE745C0FS01 "Arrived onsite and found upper oven door not aligned properly, corrected alignment to improve operation. Also advised customer on steaming of upper door glass and how to clean."
Near Temple, TX 76502
Jonathan
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 "Arrived onsite for refrigerator that is not making ice. Inspected unit and work area. Tried to jumper the ice maker and found the motor had failed.. Ordering ice maker and will return .; ordrng 1 W10886931 (icemaker)"
Near Temple, TX 76502
Jonathan
Job Details: 07/02/2020
MICROWAVE KITCHENAID KOCE500EBS01 "Arrived onsite for oven/microwave combo that is not heating evenlily in the oven. Inspected unit and work area. Customer advised that the unit had a 5 degree difference between the right and left sides. I called Techline and spoke to Kathy SR# 7728221085. She advised that every oven will have hot spots and that a 5 degree difference is normal. She advised that if the customer was already rotating her dishes in the oven, that that is what they always recommend. She advised to make no repairs at this time. I took oven temperatures and found the unit cycling between 419degrees and 374 degrees. Unit is working as designed.
Near Austin, TX 78733
Kevin
Job Details: 07/02/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site and found vibrations/rattling noise while refrigerator is running, refrigerator is against wall with both front feet lowered. As soon as feet are lifted rattling stops. Moved fridge forward and backward leaving 2 inches of space behind it and removing several pieces of glass underneath refrigerator. Refrigerator is no longer rattling after settling back into place I could not determine reason for noise. Job complete"
Near Austin, TX 78721
Eman J.
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for previous diagnosed part. Replaced ice container. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78737
Brandon
Job Details: 07/02/2020
VENTHOOD KITCHENAID KVWC956JSS0 "Arrived on site for customer complaint of fan motor not working, found power supply issue and install issue, fan motor not hooked up to power supply, instructed customer to call the people who installed the vent hood."
Near Round Rock, TX 78681
Kayman
Job Details: 07/02/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for DW door not closing and leaking intermittently. Upon inspection I found the door latch failing and a tub plug missing. I replaced the door latch and unit is working as designed. As for the tub plug I will order one (W10795980D2C/PLUG) and have it sent directly to the customer for them to install. Job complete.; ordrng 1 W10795980D2C (PLUG )
Near Lago Vista, TX 78645
Lou
Job Details: 07/02/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer had just finished a load and there was water on the floor at the front left foot. I placed the unit in diagnostics showing no error codes. Filled the drum and the unit was not leaking. After the third fill, I felt water at the bottom of the front panel underneath. Drained the water and removed the front panel and found where the dispenser is leaking on the inside of the front panel and water is traveling down to the floor. I advised the customer of my findings. I am ordering the dispenser housing and scheduled return service ; ordrng 1 W11316600 (drawer)"
Near Elgin, TX 78621
Andy
Job Details: 07/02/2020
REFRIGERATOR GE GSHS6KGZBCSS Arrived on site to install previously diagnosed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78741
Leonardo
Job Details: 07/02/2020
OVEN WHIRLPOOL KSGG700ESS Arrived on site to test unit for unit getting to hot. Test unit and found unit around 356 at 350 well with in range. Job complete.
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
DISHWASHER BOSCH SHEM63W55N/13 Arrived to install latch. Spray arm was not needed. Unit now operates as designed.All water lines were dry at the time of service.Job complete.
Near Round Rock, TX 78664
Cliff
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site to diagnose a refrigerator with a complete no cool condition. Tested unit and found previous company has left sealed system Open and exposed to external moisture.
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install parts on fridge with temp problems, replaced main control, evap fan, and checked for voltage at diffuser control, all fans and diffusers tested good, all controls seemed good, cooling returned.
Near Austin, TX 78747
Luis
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KBFS25ECMS00 "Arrived on site for no cool. Powered unit on display and fans not powering on,attempted to set settings and all leds in ui power on and off diagnosed a defective main control. E. ; ordrng 1 WPW10317076 (CONTROL MAIN) and 1 WPW10428901 (UI)"
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
DISHWASHER GE GSD1150X73 "Arrived on a second appliance 2/2 for a dishwasher that was previously diagnosed.Ran unit and unit tested, however previous tech advised the unit was leaking from the pump and motor.Ordering research for needed parts.Office to reschedule with customer for return service.; ordrng 1 CNOTE (RESEARCH ON PUMP AND MOTOR )"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect microwave for intermittent light function and door problems, independently tested switch and found it works when pushed in, dent in microwave face is cause of issue, spoke with Techline Sr # 7728219741
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
ICE MACHINE KITCHENAID KUIS15NRTB Arrived to inspect ice machine filling issue.
Near Kingsland, TX 78639
Jonathan
Job Details: 07/02/2020
RANGE JENN-AIR JGCP548HL00 Arrived on site for cooktop middle burner not igniting. Performed diagnostics and tested igniter. Found no spark and igniter tested good. Gained access to module and found terminal connector not connected. Corrected connector and tested burner. Tested all other burners. All tested good.
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
VENTHOOD KITCHENAID KXU2836YSS0 Arrived to inspect vent hood lighting issues.The customer advised the lights began working properly this morning.
Near Round Rock, TX 78681
Cliff
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace pump for dishwasher. Replaced circulation pump and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
Wesley
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived onsite and found unit had frosted fc Evap due to door misalignment. Had begun to self correct prior to arrival as door was corrected. Advised that unit must defrosted for the Evap harness to be replaced on Saturday. Customer to defrost. ;
Near Kyle, TX 78640
Richard
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator freezer light not working. During testing found that the freezer led module had a loose connection. Adjusted connection and led module is working fine. Complete
Near New Braunfels, TX 78132
Richard
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KBFN502EBS02 Arrived onsite for the refrigerator lights not working. During testing found that that the freezer light and 2 of the refrigerator lights do not come on but also saw one of the lights that is not coming on flickering. All the side lights are working just fine. Will need to replace the module that is flickering. Will need to order parts and office to schedule. ; ordrng 1 W10672548 (shim) and 1 W11462342 (MODULE ) and 2 W11462342 (MODULE )s
Near Kingsland, TX 78639
Jonathan
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator RC lights not working. Inspected unit and work area. Found freezer light and top RC lights out. Tested FC light and found at fault. Found connection for FC light spray foamed in and not able to connect new light. Was not able to reach tech support while in home
Near Austin, TX 78749
Jacob
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS01 Arrived onsite to replace parts ordered. Slides and gasket. Replaced parts. Tested unit. Unit test good. Told customer that gasket seal will take time to to take shape to freezer cabinet. No issues at this time. Job complete
Near Del Valle, TX 78617
Leonardo
Job Details: 07/02/2020
RANGE FRIGIDAIRE FFEF3054TSH Arrived on site to replace switch and burner. Replaced both parts test unit and burner cycling correctly job complete.
Near Austin, TX 78749
Kevin
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site and found apartment resident is home this time, their complaint to apartment maintenance was freezer door pops open when fresh food door is closed sometimes. Explained that this is due to air pressure being displaced when one door is closed and opening the other door. Replacing either door correct this experience. Job complete"
Near Austin, TX 78749
Kevin
Job Details: 07/02/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site and replaced lid lock diagnosed on previous visit, after replacement did not hear any excessive noise during agitation. Apartment resident states this is only heard during a large load or comforters. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76542
Tyler
Job Details: 07/02/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer repair. Installed and tested new agitator assembly plus painted in the nickel sized paint chip missing at bottom of tub. Unit will need 1-2hrs to dryer before use. Agitator is functioning as designed. Call complete
Near Austin, TX 78749
Kevin
Job Details: 07/02/2020
DRYER WHIRLPOOL WED4985EW0 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement dryer will now start normally job complete."
Near Austin, TX 78733
Leonardo
Job Details: 07/02/2020
MICROWAVE KITCHENAID KCMS135GSS0 Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit heating correctly job complete.
Near Lakeway, TX 78734
Robert
Job Details: 07/02/2020
DRYER WHIRLPOOL WED92HEFW2 Arrived on job for complaints of noise. Found the water valve loose causing noise. Adjusted valve for better contact. If noise returns recommend to replace valve.
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/02/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer leaking from door. Upon further inspection I found the bellow was broken where it makes contact and seals to door glass. Replaced below and tested washer. Unit working as designed. Call complete.
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived to inspect newly installed ice maker not making ice.Ran test 36 and found the ice box fan was defective..I replaced the ice box fan, reassembled and unit tested as designed..All water lines were dry at the time of service.Job complete"
Near Austin, TX 78748
Luis
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for refrigerant leak. Replaced compressor, evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
Near Round Rock, TX 78665
Cliff
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose a refrigerators that is intermittently not cooling. Tested unit and found inconsistent brightness on user interface LEDs, indicating power draw issue in board. This is causing unit to shut down and not resume cooling functions after defrost. Replaced main control and user interface as they came as a kit. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
David S
Job Details: 07/02/2020
DRYER WHIRLPOOL WFP2715HC0 "Arrived on site for dryer pedestal drawer coming off. I inspected the unit and work area. I found the drawer not installed correctly, I corrected the door. I found the slides not closing properly. I am ordering two slide WP8578394 to complete the repair. Reschedule ; ordrng 2 WP8578394 (slide)s"
Near Austin, TX 78739
Kevin
Job Details: 07/02/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and inspected washer and found hot water flow is weak, replaced valve assembly and control. After repair valves are now operating properly, job complete"
Near Austin, TX 78734
Robert
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on job for complaints of no stopping on fill. Replaced icemaker and it filled correctly. No additional leaks detected at time of service.
Near Cedar Park, TX 78613
David S
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site to install previous diagnosed parts. I gained access to the FC evaporator and replaced the motor and harness. I reassembled the unit and tested its operation. All tested good. No water leaks detected.
Near Austin, TX 78703
Luis
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Customer compliant of left door with mullion not closing. Instructed customer due to mullion heater left door needs to be physically closed,added grease to mullion and housing. Called tech support per tech support agreed left door needs to be physically closed due to mullion. SR#7728218775"
Near Austin, TX 78753
Eman J.
Job Details: 07/02/2020
DRYER AMANA NED4655EW1 "Arrived onsite for dryer not powering on. Tested system. Found dryer not powering on even with power present. Ordering fuse WP3392519, element 279838, cutoff 2798166, timer W10857612, switch WPW10237959; ordrng 1 279816 (thermal cut off hi) and 1 279838 (element,heater) and 1 W10857612 (timer) and 1 WP3392519 (thermal fuse) and 1 WPW10237959 (switch-dor)"
Near Manor, TX 78653
Andy
Job Details: 07/02/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer leaking. Tested and inspected unit and found hole in drain hose that goes from washer to wall making it leak when draining. Contacted office and was instructed that that hose is not purchased as part of unit and is not covered. Instructed customer that installer will need to come back to fix issue and not to use unit due to leak and on use and care and practice for best performance.
Near Driftwood, TX 78619
Robert
Job Details: 07/02/2020
OVEN KITCHENAID KEBS109ESS00 Arrived on job to replace thermostat. After replacement test operation. Oven heating normally.
Near Kingsland, TX 78639
Jonathan
Job Details: 07/02/2020
WASHER WHIRLPOOL MHW8630HC "Arrived on site for washer not spinning water out on normal mode. Inspected unit and work area. Found washer unleveled and rock from corner to to corner. Leveled unit. Performed diagnostics mode and checked error codes. Found error F0-E5 off balance load and F5-E3 unlock failure. Ran unit in test mode and all cycles completed. Off balance error code could have been created by unit unbalanced. All tested good, no water leaks detected."
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
WASHER WHIRLPOOL WETLV27FW0 "Arrived on site to install timer on washer, arrived on site and checked timer for damage and found it was cracked. Will need to order 2. Office to reschedule. ; ordrng 2 WPW10113804 (TIMER)s"
Near Austin, TX 78739
Leonardo
Job Details: 07/02/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site to replace magnetron, control and inverter. Replaced all 3 items at the same time. Replaced parts and tested unit for 45 sec to heat water. Unit functions correctly. No errors codes given"
Near Austin, TX 78741
Jacob
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived onsite for lights not turning on in unit when doors are opened. Tested unit. Found that lighting module in freezer was not working. Upon pulling out module. The unit had a lot of foam insulation, resulting in wires being pulled off. Called Techline to report issue. Techline suggested W11460554 service pointer. Before handling light module with same issue. Whirlpool to contact customer to resolve issue. Got SR#7728225131. No issues at this time."
Near Austin, TX 78717
David
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to diagnose icemaker not producing ice. Performed diagnostic test 120. Could not see icemaker move. Replaced icemaker. Rerun test 120 and icemaker started cycling as designed. Customer pointed out to me that there are several small rust pits starting to show on the RC doors, left and right. Customer has some Affresh stainless cleaner they are going to use first to attempt to remove the rust pits.Call complete."
Near Austin, TX 78750
David
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose freezer icemaker that still is not producing ice. Ran unit and verified it cycling. Heard fill valve trigger but could not hear water. Checked fill tube and found it frozen and blocked, showing failure of heater. Ordering fill tube with heater. ; ordrng 1 W11238340 (tube-water)"
Near Leander, TX 78641
David S
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for fridge not dispensing water. I inspected the unit and work area. He customer stated the unit is making ice. I pulled the UI off and found wiring missing from behind the UI And the dispenser switch broken off. I am ordering a new freezer door LW10913113, dispenser W11423781, and returning with a UI just in case. Door and dispenser are expart. Office will reschedule when we have an ETA. No water leaks detected. Job complete.; ordrng 1 LW10913113 (dor-fip) and 1 W11423781 (DISPENSER )"
Near Austin, TX 78728
Wesley
Job Details: 07/02/2020
MICROWAVE KITCHENAID KOCE500ESS07 Arrived onsite and installed inverter and magnetron for error code f1e5. Magnetron was physically melting the wave Stem. Symptom unchanged. It does not heat and it throws same error after 20 seconds. Ordering control and reordering inverter. 2 hours; ordrng 1 W10217711 (inverter) and 1 W10915648 (cntrl-elec)
Near Pflugerville, TX 78660
Kayman
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for DW leaking from front door. I put the unit into diagnostics and found the sump and motor leaking from the motor seal. The resident wanted to see the cabinet damage so I pulled the unit out and found the power chord had been damaged and notified the resident that they would have to order a new power chord. Ordering a sump and motor assembly (W11085683) ; ordrng 1 W11085683 (pump&motor)
Near Taylor, TX 76574
Andy
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL DU915PWPQ0 Arrived on site to install previously diagnosed heating element and spray arm. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lago Vista, TX 78645
James
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site and installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Unit held vacuum. Charged with 5.5oz 134a and tested. Unit cooling properly. Job complete"
Near Kyle, TX 78640
Robert
Job Details: 07/02/2020
RANGE AMANA ACR4303MFB4 Arrived on job for complaints of no heating. Found breaker tripped after reset of breaker noticed that breaker is only 20 amps. Builder will correct supply issue. Called tech tech 7728088762.
Near Old Trails Estates, TX 78654
Lou
Job Details: 07/02/2020
DISHWASHER GE GDT635HSM0SS "Arrived on site to install previously diagnosed and ordered part. Due to the door gasket failure and the unit leaking water, I removed and door gasket and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78738
Brandon
Job Details: 07/02/2020
ICE MACHINE KITCHENAID KUIX335HWH00 "Arrived on site for customer complaint of unit not making ice, found failed recirculating pump, I replaced pump unit tested good."
Near Marble Falls, TX 78654
James
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL GU2700XTSB1 Arrived on site and tested operation. Found unit is now leaking from seal on wash motor. Unit will need new sump and motor assembly to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WPW10780877 (pump&motor)
Near Temple, TX 76501
Jonathan
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found Main control missing from my parts. Spoke with SP and found the main control I ordered had not been received on her end. Ordering me in control and office will need to contact customer about reschedule date due to control being out of stock.; ordrng 1 W11449482 (CONTROL )
Near San Marcos, TX 78666
Richard
Job Details: 07/02/2020
DISHWASHER AMANA ADB1400AGS1 Arrived onsite for the dishwasher not working. Ran diagnostics and found that the sump and pump motor did not work. Replaced sump and pump and dishwasher tested fine and no leaks detected complete
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
WASHER WHIRLPOOL WTW4800XQ1 "Arrived on site to install valve due to leaking , upon inspection found the valve leaking, replaced valve assembly and tested. No problems found. Job complete"
Near Austin, TX 78754
Scott
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site replaced IM fill hose . Turned ice maker back on . Unit went right int a harvest . No water leaks at connections. No water leaks . Job complete .
Near West Lake Hills, TX 78746
Leonardo
Job Details: 07/02/2020
OVEN THERMADOR MEDMCW31WS/01 Arrived on site to test unit for oven turning off when door opens. Turned oven on to 350 and could not duplicate the issue. Turned oven up to 400 and opened and close door and could not duplicate the problem.
Near Austin, TX 78733
Kevin
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KSSC42QVS04 "Arrived on site and inspected refrigerator and found when water is dispensing it stutters /loses pressure intermittently. Remove lower panel and found filter housing is vibrating when this happens, replaced filter housing and ran dispenser several times afterwards and vibration has stopped.
Near Leander, TX 78641
David S
Job Details: 07/02/2020
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for washer showing error code. I inspected the unit and work area. I found error codes F5E1 door switch error, F6E1 communication error. I tried to run the unit through a diagnostics cycle. The unit would latch but not unlock.I explained to the customer we will start with the lock as ic can cause the errors we are finding when it is failing. I am ordering the latch WP8183270, and the ccu W10427967, motor control WPW10374126 just Incase. ; ordrng 1 W10427967 (cntrl-elec) and 1 WP8183270 (latch) and 1 WPW10374126 (cntrl-elec)"
Near Kyle, TX 78640
Leonardo
Job Details: 07/02/2020
COMPACTOR KITCHENAID KTTS505ESS0 "Arrived on site to replace actuator. Replaced actuator, tested unit and unit functions correctly. Job complete."
Near Temple, TX 76502
Jonathan
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed part. Replaced wire harness and tested unit. Unit filled ice maker with water and is working as designed. Call complete.
Near Austin, TX 78725
Scott
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF560SMYW05 Arrived on site for fridge leaking . Found drain hole had over flooded . Replaced drain with new kit . All checked normal . No water leaks detected at time of service. Job complete
Near Round Rock, TX 78665
Kayman
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived onsite for DW not cleaning properly. I ran diagnostics and the unit displayed an error code of F4 E3 indicating a issue with the motor. Once the diagnostics engaged I could hear the sump and motor running strong. I tested the heater element for amp draw once the heater turned on and got a reading of 9 amperes which is within factory standard for a functioning element. I inspected the filter at the OWI housing and found the filter dirty with a film over the screen. I Cleaned off the filter and advised the resident on detergent and filter cleaning techniques while on a water softener.
Near Round Rock, TX 78664
Kayman
Job Details: 07/02/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived onsite for washer making clanking noise during agitate or spin mode. Upon inspection and diagnostics I found the tub bounces around a lot during the start of spin cycle. I tested the suspension and it tested good. I accessed the underneath section where the rotor and stator are housed and found gear case oil spread around the inside of the walls of the unit. I replaced the gear case (W10811956) and calibrated unit. Everything is working as designed no leaks detected durning service. Job complete.
Near Buda, TX 78610
Leonardo
Job Details: 07/02/2020
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to test unit not illuminating. Tested unit and found bad thermal fuse. Need to order new thermal fuse WPW10545255. May also need TOD WP4449751, will order just in case.Office to reschedule.; ordrng 1 WP4449751 (TOD ) and 1 WPW10545255 (THERMAL FUSE )"
Near Austin, TX 78757
Eman J.
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for a refrigerator turning off. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78703
Robert
Job Details: 07/02/2020
WASHER WHIRLPOOL WTW4800XQ4 Arrived on job for complaints of washer shaking. Ran diagnostics and found no codes ran calibration but support weak. ; ordrng 1 W10780048 (suspension)
Near New Braunfels, TX 78130
Richard
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for the dishwasher not washing. During testing found that the sump and pump motor is not working. Replaced sump and pump and dishwasher tested fine and no leaks detected. Complete
Near Lago Vista, TX 78645
Lou
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDT790SLYM1 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub. I pressed the cancel button to engage the drain pump and could hear the pump on but water was not being drained out. I found the check valve on the hose was sticking closed. I attempted to clear the hose without success. I attempted to remove the unit form the cabinets and found that the unit would not move forward due to being stuck on the tile at the leveling feet. When I would pull, the left side cabinet appeared to be trying to come out with the unit. I advised the customer of my findings and recommended they have someone adjust the tile in order to get the unit out without damaging the cabinets. Customer advised they would call once they made the adjustments. Job completed. Will need both drain hoses to complete repair."
Near Austin, TX 78702
Eman J.
Job Details: 07/02/2020
OVEN JENN-AIR JGS8750BDW Arrived onsite to install previous diagnosed parts. Replaced switch lite. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 07/02/2020
COOKTOP WHIRLPOOL KCGC506JSS00 "Arrived on site for customer complaint of front right burner not igniting properly, found faulty burner head and cap, I replaced burner head and cap, unit tested good."
Near Lampasas, TX 76550
Tyler
Job Details: 07/02/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for a refrigerator that was not making ice and was freezing certain things in the fresh food section as well as having water dispenser issues. Upon further inspection I found that the UI within the dispenser section of the freezer door was having some problems and was constantly resetting itself to the point that they weren’t able to permanently set the proper measured feel that they wanted as for the icemaker related issues I did end up calling war pool tech line Sr# 7728226394 And found that the UI board was also the culprit as to why the ice maker would not work properly. According to tech line the dispenser UI is what controls that water dispenser as well as the icemaker in the door we will need to order W11442053 dispenser ui. A I gave the customers tips on how to properly please things in the fresh fruit section so it’s not blocking airflow and causing everything on the top shelf to freeze over we will just need to call and co
Near Austin, TX 78737
Jacob
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite to replace parts ordered by previous tech. Replaced freezer door. Tested unit. No issues at this time. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 07/02/2020
RANGE JENN-AIR JES1750FS1 Arrived on site to replace convection fan and found wrong part. Ordering new convection fan W11414552 office to reschedule. ; ordrng 1 W11414552 (CONVECTION FAN )
Near Kyle, TX 78640
Brandon
Job Details: 07/02/2020
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for ice maker leaking and not making ice, found broken ice maker, I replaced ice maker, unit tested good."
Near Manor, TX 78653
Cliff
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 Arrived on site to diagnose a refrigerator that is tripping the breaker at random intervals. All parts and components are functioning at this time indicating no failure with unit. Advised homeowner that due to ungrounded parts in the unit GFCI or AFCI circuits may trip randomly causing a loss of power to unit. Also advised that the manufacturer does not recommend appliances are hooked up to these type circuits due to this issue. No leaks were found at time of service.
Near Georgetown, TX 78633
Al
Job Details: 07/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect unit still frosted inside the ice contained in the door.Customer advised I was supposed to replace the single valve in the back of the unit.Removed and replaced it and unit tested as designed.All water lines were dry at the time of service.Job complete
Near San Marcos, TX 78666
Richard
Job Details: 07/02/2020
OVEN KITCHENAID KODE300ESS04 Arrived onsite for the oven making a noise when running. During testing found that the cooling fan motor was causing the noise. Replaced both upper and lower blower fans and oven tested fine. Complete
Near Troy, TX 76579
Jonathan
Job Details: 07/02/2020
DISHWASHER BOSCH SHP865WF2N/11 "Arrived on site for dishwasher that’s still not turning on. Inspected unit and work area. Removed dishwasher and tested voltage at junction box. From neutral to ground I found 24.9 V. From ground to hot, I found 24.5 V. From neutral to hot, I found .928 V. I called Bosch Techline and spoke to Mark. He advised this was an electrical issue. He had me call customer service to note her file. I called customer service and spoke with Cora. She advised she had noted the file and to not make any repairs. Call complete."
Near Leander, TX 78641
David
Job Details: 07/02/2020
OVEN WHIRLPOOL WOD51EC0AS00 Arrived on site to install previously diagnosed parts to resolve upper Glen not heating or broiling. Replaced control and upper cooling fan and wired in new fan. Retested unit. Verified upper and lower ovens are working as designed. Call complete.
Near Austin, TX 78724
Scott
Job Details: 07/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for grinding noise. Ran diagnostics . Unit completed cycle , but unit didn’t speed up normally in spin cycle . Ran motor test manually motor only getting up to half speed . Found oil dripping from gearcase and on motor as well. Will need gear case ,belt ,motor . Please call to set return . ; ordrng 1 W11239857 (belt) and 1 W11283592 (motor-drve)"
Near The Hills, TX 78738
Brandon
Job Details: 07/02/2020
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on site for customer complaint of u it leaking, found leak coming from front right corner due to unit not being leveled and leaning forward on the right side, I leveled unit, everything tested good."
Near Leander, TX 78641
David S
Job Details: 07/02/2020
VENTHOOD KITCHENAID KXU8036YSS1 "Arrived on site for vent hood screws sticking out of the cabinet. I inspected the unit and work area. I found the screws where placed in the wrong holes for both sides, and sticking out into the cabinet shelf. See sd quick pic. This is an install error and the home builder/installer will have to come out a fix. According to the installation instructions the mounting screws go on the outside edge holes not the inner holes. I spoke with the customer about having the home builder/installer come back out and fix the installation. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 07/02/2020
DISHWASHER MAYTAG MDB4949SHZ1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the entry voltage wires wired incorrectly, repaired wires and checked for functions, all functions returned. Job complete"