Arrived on site for washer showing f7e1. Upon arrival confirmed issue and found capacitor broken. Replaced it w11395618. Found washer working as designed with no leaks. Call complete

"Arrived on site for refrigerator not cooling, upon arrival found dye around evap coil, Precooler lokring, and drip pan. Found unit has sealed system leak. Ordering W11546692 evap, W11580057 compressor, WPW10143759 uv drier, W10913906 access valve, W11678305 Precooler. Office to reschedule once availability of parts is known; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11678305 (Precooler)"

On arrival verfied complaint of unit not lighting. Had customer show me usage of the unit and customer would spin past the igniter at times causing failed ignition. Advised customer to turn knob to the ignition point and then adjust to desired temp. Checked all valves and they are currently functioning as designed. Job complete no gas leaks detected. No parts installed.

On arrival verified complaint of unit not shutting door completely. Customer states slight bump of the door and it falls open enough to disengage the latch switch. On inspection for hing spring is soft and will need to be replaced. Ordering left W11700313 and right hinge W11699927. Rescheduled for 6/11; ordrng 1 W11700313 (Left hinge) and 1 W11699927 (Right hinge)

"Arrived on site for dishwasher not heating . Ran diagnostics got 4-2 . Ran resistance test . Found element was not connected on right hand side . Reconnected lead . Erased error codes and ran test wash . All checked normal. No water leaks detected, no parts installed . Job complete"

"Arrived on site to replace pump diagnosed on previous trip. Replaced pump, tested unit, unit drained when being plugged in successfully but lid wouldnt lock in diagnostic. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11513248 W11626077"

Arrived on site to inspect unit for broken bail arm on ice maker. Upon closer inspection found lower coupling that spins bail arm within ice container the teeth had broken off now its is just spinning without catching arm to release ice. Will need to order bottom coupling and return. Rescheduled for 6/11; ordrng 1 WP2220458 (Bottom coupling) and 1 W11512399 (Valve)

"Arrived on site. Found a defective fresh food light switch,replaced switch tested switch operation good. Used w11123941"

"Arrived on site for door opens too fast. Upon arrival, inspected unit and found spring out of place. Secured spring. Test unit and operates correctly. Job complete. No parts needed"

"Arrived on site for a range that is not heating properly in the oven. Inspected unit and work area. The customer stated that he does not use his oven very often and that every time hes used this unit since it was delivered, it takes 45 minutes to get to 180?F to 200?F. He also stated that his burners dont really work as well either. I cant access to the terminal block and found the power cord improperly installed. I found the black line 1 connector from the plug attached to the neutral of the range, and the neutral plug connector attached to the line 1 side on the unit. I disconnected power and properly installed the connectors. I plug the unit in and check voltage and polarity and found them to be correct. We tested all burners and the oven and found everything working and operating as designed. Call complete. No parts were installed."

"KCGC506JSS00 Arrived on site for gas smell. Upon arrival, customer mentioned she bumped on one of the burner knobs and it would start on its own. Inspected stem and sleeve on the knobs and all checks good. Explained to customer to make sure after any activity in the kitchen to check the knob position to make sure its in the off position after use. Unit is functioning as designed. No parts replaced"

"WRS555SIHZ08 Arrived to inspect cooling issue. I found the evaporator completely plugged with frost and there were no signs of solid ice, denoting a defrost had never been attempted by the software. Step five showed the defrost sensor as an open line and after several minutes with the door open during diagnostics, the sensor made contact on its own, without disturbing the general area or cover. Manual defrost reveled the system worked and thermography verified the presence of heat within the element. During inspection, I did access the main control and may have affected the sensor. I was able to remove the evaporator cover and found the connector encased in ice. I do not know if the connection simply corrected on its own, or if the harness and associated connections within the lower unit area were the cause. I elected to defrost the unit and advised the customer to contact us if issues persist. The evaporator fan motor was very loud and I removed and replaced. Both outer, lower door corners had significant gapping and I filled with MFG provided silicone. No leaks observed during service."

"Arrived on site to diagnose chest freezer with risk of explosion concern. On arrival found customer had 2 chest freezer in the living room unplugged. When I asked regarding the concern, customer informed me the red light on the panel would come on. I showed them the use and card guide and explained this was just an indicator that temp was not low enough. Customer said unit does cool / freeze. Advised the explosion sticker is due to the type of refrigerant used, and should not be a problem. Customer was told that the red light was an indication of a failure, but this is not necessarily true. Advised to keep running the unit if it's cooling and there is no safety concern. Called findings into safety. Call completed."

"Arrived on site to diagnose range popping the breaker when using lower oven bake. Examined unit and tested. Found breaker tripped after about a minute in preheat. Advised customer on how to dry out elements per service pointer. Put unit on broil for 15 minutes, and switched back to bake. Unit no longer tripped breaker. Voltage and polarity good. Advised to do this a couple of times and elements should no longer trip breaker. If issue returns after drying out elements, I advised to have breaker (GFCI) updates to resolve GFCI nuisance tripping. Unit working as designed. Repair completed."

"Arrived on site to test unit for grinding noise,tested unit found shift actuator not disengaging properly causing cam to grind, replaced cam and actuator from job 414984 and tested, unit is now running as designed no leaks detected job complete installed W10721967, W11481722"

Arrived on site to test unit for leaking. Found valve needed replaced. Replaced valve(W11267102). Unit now working as designed. No leaks detected. Job complete.

Arrived on site to diagnose dishwasher not dispensing soap. Tested unit and found dispenser is not opening. Removed front panel and found solenoid is not hitting the plastic arm on the dispenser anymore. Replaced dispenser and tested unit. Verified proper operation with no water leaks found. Parts used - W11412300

"Arrived on site for washer not putting enough water for wash . Tenent would have to reset unit couple times before it would fill normal . Nomerrro codes . Rotor is making weird noise and jerking around .unit is stacked in closet . Ordering second man, stator,rotor ,bolt . Also control and wl switch if needed . No parts installed . Call to set return ; ordrng 1 W11549931 (Control) and 1 W11456953 (Pressure hose) and 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 Rotorscrew and 1 2ndman"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the RC door mullion and ice bin door and tested operations. The ice bin door is closing/sealing properly and the RC door mullion is closing and sealing properly, as well (photo). No water leaks observed during service, job completed. W11679939, W10849525"

"WFG320M0MS0 Arroved to inspect fire in oven. I found debris had spilled into the lower part of the oven, within the burner chamber. The debris had caught on fire and then self extinguished. I removed the remnants of the debris and then set the air shutter correctly. The unit operated as designed, no gas leaks detected during service."

Arrived onsite for refrigerator not making ice. I took the temp on the freezer and found it to be sitting at 3 degrees. The thermistor for the icemaker to be reading warmer than harvest temp causing it to not harvest. I replaced the icemaker and it is now operating as designed. No water leaks present at the time of service. Call complete. INSTALLED W10873791 Icemaker.

"Arrived on site to diagnose dryer that was not fully drying clothes. Customer says when the unit will tumble and stop drying and sensing. Ran unit and verified unit is heating and all mechanical functions working properly. Advised to install and update app, also to make sure loads are contacting the sensor bars. Customer so advised to try timed dry. If loads don't fully dry recommended having vent checked and cleaned. No parts used. Call completed."

"Arrived onsite for a refrigerator not cooling and no lights working. I found no voltage out of the main control to anything. I replaced the main control and tested finding voltage to the compressor and condenser fan but neither would run. I used my test start device and the compressor started. I had 123VAC to the condenser fan but it wasnt running. I had voltage to the lights but they were burned out. I ran diagnostics and found the icemaker and fill valve working but the evaporator fan motor wasnt running during its test. Ordering W11578915 Motor-Cond, WP2315549 Evap-Motor, & 2EA W11602886 Light module. Marking the prescreen parts as UORV. RS for Tue 6/11/2024. INSTALLED W11566891 CONTROL HV.; ordrng 1 W11578915 (Motor- Cond) and 1 WP2315549 (Evap-Motor) and 2 W11602886 (Light Module)s"

"Arrived on site to test unit for getting stuck on sensing. Ran diagnostic cycle, unit filled and when it went to agitate UI went black and shutdown cycle. Replaced control (W11498796), capacitor (W11395618), and splutch assembly (W10721967). Ran another diagnostic cycle, unit went through cycle with all components engaging properly. Started a quick wash cycle to verify, unit filled very slowly and before agitation, UI once again went black and unit started to drain. Contacted techline to document SR#7739238941, per techline when unit does not fill to a certain level in a certain time period unit will shut down. Will need to order valve and additional parts to ensure completion. Ordering parts, rescheduled for 06/11. Customer would like an earlier appointment if cancellation occurs.; ordrng 1 W11210459 (Valve) and 1 W11233718 (Harness)"

Arrived on site to test unit for oven not working. Test unit and found breaker to unit was turned off. Turned breaker back on test unit and unit test good by pre heating oven to 350? job complete.

Arrived onsite and found unit operating with incomplete fresh food pan defrost causing ongoing leaking. Advised customer on manual defrost of the pan to resolve as opposed to the risks of a more invasive solution. Detailed method for thawing pan using open fridge doors and fan to turn the air and wick the moisture. Installed evap pan shim with non part supplies. No further repairs recommended at this time. AEX warranty on prior service same symptom.

Arrived on site to replace blower. Replaced blower for big oven test unit and unit test good job complete. W11248652

"Arrived on site to inspect unit for not dispensing water found diffuser and thermistor not responding. Replaced diffuser and thermistor, while checking unit found evap fan motor wasnt running either will need to order motor and return. Rescheduled for 6/11. USED W11380595 WPW10384183; ordrng 1 WP2315549 (Evap fan motor)"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the evaporator cover, duct, and air tower. I found ice buildup in the air return channels and steamed out the ice. Tested the unit and found the unit working and operating as designed. Call complete."

"Arrived on site for washer making noise. Found no errors. Ran diagnostics and found actuator made loud noise, evidence of flakes from belt. Removed cam and confirmed black oil leaking from gearcase. Removed agitator and found signs of teeth rusting. Replaced washplate, gearcase, belt, splutch and actuator. Recalibrated. Verified operation. Call complete. W11449840, W11481722, W11239857, W10721967, W10752283"

"Arrived on site for dryer making noise. Confirmed noise is coming from blower. Removed top panel and front panel. Blower does not separate from motor and still spins freezing. Ordering motor, blowers and kit. Reset for wed pm. On. Same time if possible. ; ordrng 1 W11549461 (Motor) and 1 4392067 (Kit)"

Arrived on site to diagnose microwave oven combo with issues of microwave door not fully closing / triggering interlocks. Made minor adjustments to hinge and also found right interlock loose. Replaced right interlock and verified proper function. Repair completed. Parts used - W11033422.

"On arrival verified complaint of unit making noise and having abnormal flame, visual inspection of burners show no damage and all flames are normal. Ran center burner for awhile as it was the main complaint and had no abnormal flames or function. All burners are working at this time. No gas leaks detected during service. Job complete"

Arrived on site to replace previously diagnosed control board. Control sent with is not the correct control. We control is missing connections for smart connectivity. Spoke with service management and not confident a good repair can be made with incorrect part references.

"Arrived on site for dishwasher not heating, lots of spots and water droplets.mfound f7e1, f8e2. Reset codes. Ran diagnostics. All components passed test. Heating element pulls 6 amps. Water and motor working. Found rinse aid not being used, advised it must be on these newer units for it to dry properly. Customer had a sample bag. Advised when and how to fill. Call complete. No parts."

Arrived on site for oven Making a dog whimpering noise. Everything working as designed. Noise is the metal expanding as it heats. This one does sound like a dog crying however. Called Techline. Advised of findings. Confirmed unit can make a squeak noise amount other noises as it heats. As it is used it should dissipate. With element functional no repairs recommended. File 7739233677. Call complete. No parts

Arrived on site for washer not sensing and going into wash cycle . Found small amount of oil and slider have failed . Ordering gearcase slider and clutch . Set return 6/8 . No parts installed ; ordrng 1 W11449841 (Gearcase)

"Arrived on site for fridge temps above normal. Ran temp checks fresh 54, fz 29 . Compressor is making buzzing noise . Pulling 3-5 amps . Weak frost on evap. ; ordrng 1 W10780378 (Compressor) and 1 WPW10239732 (Evaporator)"

"WOS31ES0JS20 Arrived to inspect temperature issues. There was no offset induced and I found that the unit has the Rapid Preheat for single rack only and I advised the customer on the feature and provided instruction and explanation for utilizing the Standard Preheat for multi rack. The unit claimed preheat at 380 and then cycled. 322, 379 and the average was 350.5, well within MFG specifications. Operational test good."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the oven wire harness and control and tested the unit. I found the unit working and operating as designed. Call complete.

Arrived onsite and made adjustment to door seal for a moisture condensation leak at the end of the cycle and explained a replicated one time chirp on first start up from a priming o ring on the sump. All checks good. Unit is now operating as designed.

KMLS311HSS6 Arrived to install previously diagnosed and ordered part. I removed and replaced the left side panel and tested. The unit regained all functions and operated as designed.

"Arrived on site for door not locking. Ran diagnostics and found no errors. Unit did not agitate nor spin. Motor just hummed. Now showing. F7e1. Inspected underneath and found capacitor hanging. Attempted to reposition and found screw threaded.used different screw and still unable to secure. Evidence of oil. Found agitator loose, Will need gearcase, capacitor, agitator, actuator, cam and belt. Reset for wed am. Customer wants sooner service. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"

"Arrived on site for ice build up on left side of freezer,adjusted freezer door remolded gasket checked seal good."

Arrived on site for led failure Special Project S84638 - W11632139. Arrived on site and customer pointed out how ice maker continues to make ice even when full and ice overfills out of container. Inspected unit and found failed ice shutoff extension. Ordering icemaker and shut off extension. Also returning with LEDs to replace all together and only disassemble FC door and drawers once. Office to reschedule ; ordrng 1 W11397192 (Icemaker) and 1 W11215550 (Ice maker shit off extension)

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete installed W11613570"

"Arrived on site to inspect unit for not spinning. Upon closer inspection found drum spinning in diagnostic mode but shook excessively asked customer what complaint is, stated clothes still wet at end of cycle. Found holes not punched through and uniform in basket will need to order basket and return. Office to reschedule. ; ordrng 1 W11172199 (Basket)"

"Arrived onsite to replace failed drum and supports. Replaced drum and used repair kit to replace supply, idler and belt. Tested and unit is functioning properly. Job complete. Used 4392067, w10545923."

Arrived on site to test unit for condensation on FC door gasket. Recommend placing foam stripping behind gasket. Also recommend damper replacement. Office to reschedule. ; ordrng 2 W11159728 (Foam strip)s

Arrived onsite and found unit operating with failed control presenting with unresponsive/irregular console. Unable to make selections consistently. Replaced the control. Unit is now operating as designed. All checks good. W11683481

"WOD51EC0HS20 Arrived to inspect heating issue. The customer advised the unit would actually heat in the lower chamber when the upper was selected intermittently. The customers husband may have also witnessed some type of sparking, prior to this issue happening. On initial test I could not recreate the issue and then removed for inspection. I found no internal wiring or other electrical and electronic issues. Inspecting the junction connection, I found all four wire nuts were only finger tight. I corrected the issue and tested. The unit operated as designed."

"Arrived on site , replaced upper and lower washer harness. W11331662, W11417071. Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at time of service . Job complete."

"Arrived on site to inspect unit for not heating properly and intermittent display. Upon arrival customer stated unit would get stuck on a count down time but not count down. Found console causing all display issues. Replaced console, tested unit , unit is running as intended. Job complete. USED W11297728"

Arrived on site to test unit for ice cubes falling out after dispensing is done. Found dispenser door in ice bin would randomly hold a piece of ice and fall out. Advised customer no way to change the design of dispensing function. No leaks detected. Job complete.

"Arrived on site to test unit for panel issues. Tested unit found that only half of the touchscreen works. Dont have parts required, will need to order door assembly for return visit. Ordering part, no parts installed, rescheduled for 06/14.; ordrng 1 W11701946 (Door assembly/ Panel UI)"

"Arrived on site for noise issues. Upon arrival, customer states that has not heard noise in several days. Unit is currently operating with correct temperatures. Ran diagnostics to force all components evap fan, condenser fan, compressor, icemaker, and damper. Cannot duplicate any noise issues. All current noises are normal. Customer will record sound if issues continue. Job complete. No parts needed at this time"

Arrived on site to inspect unit for clicking loud but not agitating. Upon closer inspection found error codes f0e2. Contacted tech line due to same issue reoccurring. Per tech line could be due to over torching locking nut or holes punched through basket SR#7739238674 found holes missing in tub will order basket and return. Office to reschedule. NO PARTS USED; ordrng 1 W11513243 (Basket)

Arrived on site for panel not holding the correct time. Found unit is no longer under warranty. Advised customer of diagnostics fee and customer did not want to pay. Advised to call customer service.

Arrived on site to test unit for not washing. Found error f4e3(wash motor). Replaced wash motor assembly(W11025157). Unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose cooktop with issues with grates. Customer showed me that things slant to the right on the right most grate. Replaced grate and found the replacement was level, old grate had a slight warp to it. Unit working as designed. Parts used - W11503036"

Arrived on site for a refrigerator that is making a knocking sound. Inspected unit and work area. The customer advised that the unit makes the sound fairly frequently and especially happens when you open and close the refrigerator doors. I did confirm the customer complaint and found the issue coming from the damper control. Ordering the damper control and rescheduled the customer to 6/11.; ordrng 1 WPW10479155 (Damper control)

On arrival verified complaint of condensation on vertical mullion. Installed insulation in the ice maker housing per TL instructions. Once installed I dried up any condensation I found. Advised customer to monitor unit. Job complete. Installed w10749467

Arrived on site to test unit for unit not drying. Test unit found no error codes. Test heating element and element is turning on. Advised tenant to use rinse aid to help with glasses and silver wear drying cycle. Job complete. No parts used.

"Bldge 27 apt 294Arrived on site for moisture issue. Found ice build up and moisture in fresh food section,found freezer gaskets not sealing to cabinet on freezer and fresh food door,remolded gaskets checked door seals good. No parts used"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the deli harness, evaporator, fan, assembly, main control, and high-voltage board. I reassembled the unit and tested it. I found the unit working and operating as designed. Call complete."

"Arrived on site to inspect refrigerator gaskets. Upon further inspection, I found the right RC door gasket badly torn all the way down and the left RC door,gasket torn at the bottom corner (photos). I removed and replaced the gaskets and used my heat gun to shape the gaskets. Tested the doors and found the gaskets are sealing properly. Unit is operating as designed, job completed. W10830055x2"

"Arrived on site for unit condensating. Upon arrival inspected and found dryer glass door covered in condensation as well as the drum dripping inside. Inspected unit and unit does not have steam function or water supply. The amount of condensation is building up due to the door being closed, external temperatures with high humidity and the internal home temperature set to 70?. Advised customer to leave door open for circulation and possibly bumping up the home thermostat. Unit is functioning properly. Job complete"

"Arrived on site to inspect unit for not turning on, has power. Upon closer inspection found no stored error codes ran diagnostic cycle just fine started and stopped multiple loads could not replicate issue. Did find missing holes in basket. Ordering basket, WILL REPLACE CONTROL AND BASKET ON RETURN VISIT. Office to reschedule. NO PARTS USED; used 1 W11513244 (Basket) from stock"

Arrived on site to diagnose refrigerator with a water line issue. Examined unit and found the ice maker fill Tube line was broken off at the fitting at the back of the cabinet. Ordering new clamp and line to resolve. Office to schedule ; ordrng 1 W10357069 (Water Tube) and 1 W10861184 (Hose Clamp) and 2 WP2198677 (1/4 inch coupler)s

Arrived on site to test unit for frost build up in FC. Found ice bin was not set in properly. Also found lower storage bin was sticking too far out due to rack being behind it. Both ice bin and storage bin were preventing FC door from closing. Set bin and installed rack to proper location. Gaskets now sealing as designed. Advised customer to unplug unit and allow to naturally thaw for at a minimum of 24hrs with FC door open to remove excessive build up on evap. No parts replaced at this time. Job complete.

"Arrived on site ,replaced heater and harness . Powered unit up .all checking normal. Advised to wait about 48 hrs before food is put in . Recommend to put beverages in . No water leaks detected at time of service . Job complete"

"Arrived on site with new valve. Removed panel. Replaced water valve. Reassembled and ran service diagnostics, all components. Pass call complete. W11165546"

Arrived on site to test unit for tripping breaker. Found light socket was damaged and needs replaced. Also found with dryer disconnected breaker will not reset. Advised contractor breaker needs to be replaced. Office to reschedule pending breaker repair. No parts replaced at this time. ; ordrng 1 WP22002263 (Bulb) and 1 W11222979 (Light socket)

"Arrived on site for washer making a squeak noise every once in awhile . Found belt slipping on pulley at start of wash spin . Replaced belt and cam . W10721967 W11239857, Reran calibration and diagnostic wash test . All sounding normal. No water leaks detected at time of service . Job complete"

"Arrived on site to test unit for crackling sound. Customer stated when she was heating food up unit started to make crackling or popping sounds. Tested unit by heating up cup of water, after two minutes there has been no crackling and water has heat up. Due to intermittent issue, replaced diode (W11256462) as precautionary. Unit is running as designed, job complete."

Arrived onsite for a refrigerator making drilling noises. I found the damper control making the noise the customer was describing. I replaced the damper and the unit is quiet and sounds normal now when opening and closing. The customer showed me one of the RC door bins where the stainless metal band is coming off. Ordering W11706640 bin. Office to RS. INSTALLED WPW10196393 DAMPER.; O-emld tckt

Arrived on site with nameplate. Replaced nameplate and then customer said door were not even. Slide from wall. Used hinge adjustment and leveled doors. Call complete.

"Arrived onsite for squealing noise and determined unit would benefit from the repair kit. Replaced repair kit parts. All checks good. Unit is now in good working order, advised customer on repair. 4392065"

"Arrived on site to test unit for not draining. Tested unit found plug on garbage disposal has not been knocked out. Removed plug, unit is now draining. When trying to enter diagnostics found buttons not responsive. Replaced control (W11683481) and tested unit, buttons now respond and all components are engaging properly. Unit is running as designed, no leaks detected, job complete."

"Arrived on site for microwave needing chamber, upon arrival installed part wpw10571554. Found unit still not heating in convection mode. Called techline and reported findings Sr#7739238721. Found no physical damage to wiring but ran tests with techline and determined a wiring issue was causing failure, ordering and rescheduled customer for 06/17/24 W11302364 main harness, ; ordrng 1 W11302364 (Harness)"

Arrived onsite and found unit operating with failed defrost function. Unit had been thawed. Accessed defrost heater and found molex completely disconnected shorting the function. Repaired by connecting heater molex to supply harness. All checks good. No parts.

"Arrived on site for not operating and giving code F2-E1, upon arrival,ran diagnostics and get error code F2-E1 stuck key. Need to replace console. Replaced console W11600651. Test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. Job complete"

"KGRS505XWH04 Arrived on site to replace ordered parts. Upon part replacement, the hardware from the burner head to the orifice holder or the top left and fright burners were rusted and the middle orifice holder assembly was compromised due to heavy grease. On the parts breakdown, the parts are revised and parts cannot be ordered to fix unit entirely. Called WP techline and spoke with Art #SR 7739234528 and advised customer to provide SR # to extended warranty company for an accommodation. WPW10406243 burner, WPW10336094 burner, WP3368921 burner screw, WPW10406797 burner, WPW10273133 orifice ; ordrng 1 W10336331 (Cooktop (white)) and 1 WPW10333445 (Mid burner base) and 1 WPW10171140 (Mid burner cap (black))"

"Arrived onsite and found unit with selector frozen unable to select cycles. Did not find any other corroborating evidence of a secondary issue. Replaced the console and selector is still frozen to normal and the main control will be needed to complete the repair, returning with other parts to be used at returning technician discretion. Diagnosed airborne moisture induced control failure. W11120178; ordrng 1 W11400681 (Control)"

Arrived on site to test unit for fan continue to run after the heat something in the microwave till the open the door. Advised customer that the unit will keep the fan running until the customer openes the door to make sure they get the food out. Unit working as designed job complete no parts used.

"MED7230HC3 Arrived on site to replace ordered part. Upon arrival, found new part in the box to be damaged. Ordering another W11413567 panel control. Customer agreed to reschedule June 12th. ; schdld next appmnt for 6/12 WED !"

Arrived on site for refrigerator not making ice. Upon arrival found valve to ice maker not opening up. Tried replacing valve w11535162 and control w11533213. Found same results and found harness failure at valve. Ordering W10871610 harness and rescheduled customer for 06/13/24; ordrng 1 W10871610 (Harness)

JBRFR30IGX00 Arrived on site to replaced ordered parts. Replaced control per techline recommendation . Powered unit back on and compressor kicked on right away. Set temperature to recommended. Unit is now functioning as designed. No water leaks present at this time. W11306696 control

Arrived on site to test unit for grease build up. Found external dampener not opening. Damper box is bent preventing from opening while in use. Advised to contact contractor for repair. No parts replaced at this time. Job complete.

Arrived onsite for unit making noise. Tested and Could not duplicate. Instructed customer to take a video and try to pinpoint where the noise may be coming from. Customer stated he has unplugged unit several times for hrs at a time. Notified customer that it will be ideal to catch the unit as it is making the noise. Customer will monitor.

"Arrived on site to inspect ice machine leaking water and not making ice. Upon further inspection, I found the unit off and the water turned off to the unit. Turned the water on and placed the unit in diagnostics and tested. The unit operated as designed in diagnostics. Tested the unit in a normal cycle and the unit continued to operate as designed. I found no signs of a leak at the back or at the front of the unit (photos). I contacted the owner and advised of my findings and recommended they monitor the unit and to call in for service if they found issues. No water leaks observed during service, job completed. No one available to sign for receipt. No parts installed."

"Arrived on site to inspect refrigerator door not sealing properly. Upon further inspection, I found the unit doors closed and did not see any gaps in the gaskets. Using my flashlight, I placed it in the RC section and closed the door. I didnt find any gaps at the top of the door or on the sides. I moved the light to the bottom shelf and found a large gap in the bottom left corner of the RC door (photo) and found a large amount of moisture built up on the top of the RC section (photo). I found the cabinet was slightly warped in that corner and adjusted the cabinet and filled the gap between the liner and cabinet with silicone. Using my heat gun, I heated the door gasket and closed the door and found the gap was closed. I advised the customer of my findings and repairs. Customer advised the cleaning lady would clean the refrigerator. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to replace previously diagnosed controls and oven temperature sensors, replaced both controls and upper and lower temp sensors, tested unit unit is now running as designed, job complete installed W11598200, W11448962, W11598120 X2"

"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced motor assembly and tested, unit is now running as designed, no leaks detected job complete installed W11613479"

"Arrived onsite and found unit operating with leak that had occurred from massive off balance load causing leaking through the air vent, unable to replicate any baseline leaking during diagnostic testing. All base functions operating properly without leaking advised customer on findings and evidence for the vent leak. All checks good."

Arrived on site to test unit for console loosing power even when not in used. Console going in and out will order new console office to reschedule

"Arrived on site for not dispensing ice,tested dispenser motor not powering on,checked voltage good reading 120v called tech support,found ice in motor causing motor not to run,removed motor cleared ice from motor reassembled unit tested ice dispenser unit working"

"Arrived on site for microwave turning off, said unit did not respond. It beeped then it turn back on by itself. Now unit works. Removed control panel. No issues with wires. Replaced panel and control board. Verified operation. Call complete. W11040881, W11545876"

Arrived onsite to replace drain hose. Found hose not on hand. Notified office. Ordering hose and office rescheduling customer.; O-emld tckt

"Arrived on site to replace previously diagnosed control and console, replaced parts and tested, unit is now running as designed, no leaks detected job complete, installed W11550649, W11633357"