Service History 497 - Appliance Express

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0A

Near Manor, TX 78653

Joe Z

Job Details: 05/26/2022

Arrived onsite for continued issues with unit not cooling and ice build up on evaporator. Was told to call techline upon arrival. Inspected unit and find evaporator covered in ice and no air flow to RC. Called techline. Tech had me check for resistance at control for thermistors and heater. Both RC and FC thermistors passed. The heater should be 30 ohm got 89 ohm at control. Tech asked to check resistance at heater to be sure there was no harness issue. Checked At heater and got 89 ohm. Tech recommended replacing heater and ordering control in case that the heater took out the control. Ordering heater and control. Office to reschedule. Customer wants an ETA on parts and reschedule. Please ask customer to have unit off to help with the thawing process of evaporator.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Round Rock, TX 78681

Gerry C

Job Details: 05/26/2022

"Arrived to inspect frost in FC. I verified there was ice and frost within the FC chamber and I defrosted and removed it. I verified correct slide operation and lubricated the upper drawer slide areas with mfg approved food-grade silicone grease. I found the RC door does not close on its own as it should and the closer is present. The RC door also has a twist to it and the lower left corner is farther out than the top. Office to order door and closer and contact the CX when the special order part has arrived. No leaks observed during service. ; ordrng 1 13107554SQ (Door, RC, SS) and 1 WP12028505AP (Door closer)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Taylor, TX 76574

Cliff

Job Details: 05/26/2022

"Arrived on site to diagnose a microwave that sparked during use. Found rack had contacted wall of unit burning liner and causing arc. Liner will need to be repainted, and rf rest needs to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 Graypaint (Gray paint) and 1 W10840759 (Rest)"

We serviced a

GE MICROWAVE

Model JVM3160RF4SS

Near Hutto, TX 78634

Cliff

Job Details: 05/26/2022

"Arrived on site to diagnose a microwave that isn't turning on. Found open fuse in unit. Replaced fuse and new fuse blew as the microwaves high voltage system came on. Was unable to determine whether the capacitor, mag, diode, or transformer caused the issue. Ordering new fuse and previously listed components to correct issue. Autho will need to be provided prior to scheduling.; ordrng 1 WB27X11138 (Fuse) and 1 WB20X10067 (Transformer) and 1 WB27X11214 (Capacitor) and 1 WB26X28935 (Diode) and 1 WB26X23320 (Magnitron)"

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Del Valle, TX 78617

Tyler L

Job Details: 05/26/2022

"Arrived on site for complaints of door not closing and loud noise. Found missing strike, took picture. Unit still operating if door is held closed manually. Ran unit and found a loud screeching noise. Upon further inspection, found the idler pulley wheel binded up. Returning with prescreened parts, ordering strike. Office to reschedule.; ordrng 1 W11366436 (Strike) and 1 W10837240 (Idler bracket)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Georgetown, TX 78626

Tyler

Job Details: 05/26/2022

"Right down site for washer not competing past fill cycle and continuously feeling without stopping if run on heavier wash settings. Upon arrival comp issue and found an F7 E4 and F0 E3 area code. Upon further testing found slider, clutch, rotor/stator all functioning within tech sheet ranges. I the. Found when checking resistance through main harness that i5 was slowly breaking and causing lack of power connection from ACU. Was able to reschedule customer for June 6 of 2022 on a Friday to complete repairs at the lower harness (W11568984); ordrng 1 W11568984 (Lower harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS01

Near Georgetown, TX 78628

Kimo

Job Details: 05/26/2022

Arrived onsite for refrigerator not cooling in rc. Upon inspection I found that the drain tube was not sealing properly I corrected this and the I noticed the door gaskets there torn. Which causes air leaks which can cause cooling issues. I am ordering 2x door gaskets.office to reschedule.; ordrng 2 W10917312 (Door gaskets)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Austin, TX 78732

Matthew

Job Details: 05/26/2022

Arrived onsite for F6E1 error code. And not completing cycle. Upon arrival customer stated recently was able to successfully complete 2 cycles. F9E2 drain problem. F8E4 overfill switch open. Deleted codes and tested. Could not get unit to duplicate F6E1 error. Ran auto test and normal load and all passed. Did notice the IU panel lifted on the right side. Ordering panel. Customer will monitor use and follow up with any error between now and next visit. Office to reschedule. ; ordrng 1 W11460908 (Console)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Austin, TX 78732

Matthew

Job Details: 05/26/2022

"Arrived onsite for washer lid not latching. Upon arrival tested unit found latch issues. Ran diagnostics and confirmed F5E2 lid lock failure . Ran latch test and failed. Replaced latch but did not correct the issue. Called tech line for assistance. With previous issues of broken glass at hinges, tech recommended replacing hinges as well. Will order Hinges and pins, bringing control. SR#7733745290. Office to reschedule. Needs AUTHO ; ordrng 1 W11401116 (Left hinge) and 1 W11399226 (Right hinge) and 1 WP8563965 (Left pin) and 1 WP8572974 (Right pin) and 1 W11417461 (Control) and 1 NeedsAUTHO"

We serviced a

JENN-AIR VENTHOOD

Model JXD7030YS5

Near Lakeway, TX 78734

Kevin

Job Details: 05/26/2022

Arrived on site and replaced control box diagnosed by previous technician and this had no positive affect. Will need to bring back all possible parts and schedule for 2 hours. Will also bring back another control box.; ordrng 1 W11187731 (Motor assembly) and 1 W11088943 (Control box) and 2 W11097349 (Switch kit cover)s

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Temple, TX 76502

Jonathan M

Job Details: 05/26/2022

"Arrived on site for a washing machine that has no power. Inspected unit and work area. Confirmed the customers complaint and check voltage at the wall. Found proper voltage. Remove the top panel and check voltage going to the user interface. Found 12.7 V from the red to black wires. Went ahead and attempted to replace the consul after quoting and still had the same issue. Spoke to SW and we ran through a couple other tests. Could not determine if there was a load causing the unit not power on due to this being a stacked unit and the customer was unable to help remove the dryer.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Pflugerville, TX 78660

Cliff

Job Details: 05/26/2022

Arrived on site to diagnose an oven that is not responding to user input. Found communication error saved in control and ui slow to respond. Ui would need to be replaced to complete repairs. Customer wants to contact whirlpool prior to approving repair as unit is barely outside warranty. W11296171 (Ui)

We serviced a

WHIRLPOOL RANGE

Model WFG714HLAS0

Near Round Rock, TX 78681

Vincent

Job Details: 05/26/2022

"Arrived on site to install previously diagnosed parts. Will need bake igniter; ordrng 1 WPW10324262 (Igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near San Marcos, TX 78666

Andrew

Job Details: 05/26/2022

"Arrived on site to test unit for no water dispensing and no ice production. Found filter head is restricted. Also found valve is acting as if not opening to filterhead. Unable to test valve properly and water immediately gushes out. valve and filter head. Recommend replacing filter head before replacing valve and testing. If valve is not needed, price would need to be adjusted accordingly; ordrng 1 W11162042 (Housing)"

We serviced a

GE MICROWAVE

Model JVM7195SK4SS

Near San Marcos, TX 78666

Andrew

Job Details: 05/26/2022

"Arrived on site to test unit for not heating and starting on its own. Was able to replicate issues. Found control not recognizing switch states. When unit would heat it wasnt heating water sufficiently after two minutes. Recommend replacing control and mag,cap and diode. Office to reschedule. ; ordrng 1 WB27X30632 (Control) and 1 WB27X11079 (Mag) and 1 WB27X10011 (Cap) and 1 WB27X1160 (Diode)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Canyon Lake, TX 78130

Andrey

Job Details: 05/26/2022

"Arrived on site to test unit for electrical short in wiring, tested unit found unit had loose connections causing a short at connections, called safety, got authorization to proceed with repair Sr#7733734271, replaced power cord and terminal block, to get unit operational for customer, will also need wiring harness to complete job, office to reschedule ; ordrng 1 W11553447 (Main wiring harness)"

We serviced a

GE REFRIGERATOR

Model GSS25GMHPCES

Near Georgetown, TX 78633

Tyler

Job Details: 05/26/2022

Arrived on site for refrigerator not making ice. Upon arrival confirm complaint and found ice bucket almost completely empty and customer had state of the ice had made 1 harvest over the past month since being previously diagnosed. After further inspection I found that the water dispenser was fully functioning as designed with no failures in the dispenser side of the valve nor any issues in the filter housing or filter. Ive been found that the inlet valve to the ice maker side was receiving proper power by the solenoid was not opening all the way indicating that the valve is failing. WR57X30890; ordrng 1 WR57X30890 (Inlet valve)

We serviced a

LG REFRIGERATOR

Model LSXS26366D /02

Near Georgetown, TX 78628

Kimo

Job Details: 05/26/2022

"Arrived onsite for refrigerator not cooling in both Sections. Upon inspection I found that the compressor is pulling 0.6 amps while running compressor is cool to the touch line to condenser warm. Pointing to sealed system issue/failed compressor; ordrng 1 TCA38151706 (Compressor) and 1 WPW10143759 (DRIER-UV) and 1 TJ90SF8404 (ACCESS FITTING)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Bastrop, TX 78602

Tyler L

Job Details: 05/26/2022

"Arrived on site for complaints of door not closing all the way. Customer is concerned that everything is sealed properly. Inspected unit and found door level, straight, and closing correctly. Spoke to customer about how the unit works and how the door switches read the door closed. Tested unit to verify heat functions. No issues at this time. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78132

Andrey

Job Details: 05/26/2022

"Arrived on site to for unit randomly turning on lights, tested unit found unit has not been connected to Wi-Fi and is exhibiting firmware issues, advised customer to connect unit to Wi-Fi asap to allow it to receive proper updates to prevent other erratic behavior, job complete"

We serviced a

GE DISHWASHER

Model GDF630PSM0SS

Near Austin, TX 78758

Leonardo

Job Details: 05/26/2022

Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain pump. Removed glass test unit and unit test good job complete.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26ZRGDA

Near Austin, TX 78745

Joe Z

Job Details: 05/26/2022

"Arrived onsite for FREEZER SEEMS FINE, BUT FRIDGE SECTION IS WARMING, HAS ICE BUILD UP ON THE VENTS IN FREEZER. Upon arrival Mrs had unit and unplugged to thaw ice. Test heater and got a OL. Inspected heater and found heater is fractured. Need to replace heater.

We serviced a

KENMORE REFRIGERATOR

Model 795.7160201

Near Burnet, TX 78611

David S

Job Details: 05/26/2022

"Arrived on site for fridge making a loud knock noise intermittently, I put the unit in the pcb test, I found the compressor and fans running as normal, I found the damper door working with no noise, I also found the defrost heater coming on. I gained access to the compressor, and found the compressor running hot to the touch. I preformed a temperature test in the freezer and found it at -6 when the freezer was set to -6. The unit is working as designed.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI95X15HZ00

Near Liberty Hill, TX 78642

David S

Job Details: 05/26/2022

Arrived on site for ice machine grid cutter being broken. I inspected the unit and work area. I found the grid line snapped.

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS

Near Liberty Hill, TX 78642

David S

Job Details: 05/26/2022

Arrived on site for range not igniting properly. I inspected the unit and work area I found the front middle and back right burners going out on low. I adjusted the valves. I found the front right burner long to ignite. I removed the burner head and found the two pieces pieces separating. I secured the burner head back together and reassembled the range. It is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Liberty Hill, TX 78642

David S

Job Details: 05/26/2022

Arrived on site to install previous diagnose part. I gained access to the icemaker and replaced it with new. I tested the icemaker and found it working properly. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS1

Near Cedar Park, TX 78613

Lou

Job Details: 05/26/2022

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer said water leaks from the front of the unit. I removed the toeplate and found dry water streaks on the floor coming from the diverter area of the sump. I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. Once the unit filled with water and the motor came on, the unit began to leak from the diverter housing (photo). I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Lou

Job Details: 05/26/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the RC drain pan kit. In the process, I found the RC evap motor harness defrost thermistor bad. I removed and replaced the evap motor harness and secured the thermistor to the suction line with foil tape and a ziptie. Checked the drain tube at the back of the unit and sealed it with silicone. Cycled power to the unit and it is operating as designed. No water leaks observed during service, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Cedar Park, TX 78613

Lou

Job Details: 05/26/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. When I pierced the system, I found the unit had a good charge. Once I had all parts installed, I vacuumed the system and sources held at -30/0. Installed 5.5oz of R134a refrigerant and monitored pressures while in test #4 of diagnostics. At step 5 of test 4, my pressure readings were 1/150. Unit is cooling properly and good frost patterns beginning. No water leaks observed during service.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Cedar Park, TX 78613

Lou

Job Details: 05/26/2022

"Arrived on site to inspect washer lid latch broken. Upon further inspection, I found the lid latch strike broken. I removed the broken strike next installed a new part. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Austin, TX 78717

Lou

Job Details: 05/26/2022

"Arrived on site to inspect refrigerator temps, PO error and gurgling noises. Upon further inspection, I found the unit UI with PO in the display for power outage. I confirmed the issue and the unit came back on. I checked temps in the FC=19 degrees. The RC section was warm and the section was packed with food making very little room for airflow. I found the deli control intermittently shutting off and when it shut off, the unit would tone and show the PO sign again. Also found all of the modules flickering except the two on the ice maker housing and the deli drawer light. I disconnected the deli control and cycled power and got the same results. Disconnected the LED control and cycled power and unit came right on; however, the compressor is very hot to touch due to constantly operating. Also found the RC evap beginning to freeze up. Checked drain tube and found it sealed good. Due to the intermittent issues with power failures, I advised the customer that all controls would need to be replaced. No water leaks observed during service, job completed."

We serviced a

GE MICROWAVE

Model JVM1630CK01

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/26/2022

Arrived on site for microwave venthood light not turning off. Inspected unit and work area. Tested operation to verify failure. Found control continues to send voltage to lights when in off. Will need to replace control to repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Georgetown, TX 78633

Jonathan S

Job Details: 05/26/2022

"Arrived on site for refrigerator FC light not working and water in top deli drawer. Inspected unit and work area. Found no traces of water. Inspected RC evaporator and found good frost pattern and no water buildup. Removed top cover to inspect filter and found no signs of water. Performed diagnostics mode and cycled ice maker and tested all components. Found filter was replaced without flushing unit. Found failed FC module. Removed failed LED module and found wire disconnected from connector with foamed in. Was able to replace new connector and wired in new module. Tested LEDs operation and found working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near New Braunfels, TX 78132

Andrey

Job Details: 05/26/2022

"Arrived on site to test unit for frost buildup, test unit found warm air penetration into FC causing frost buildup, inspected unit found no air leaks around gasket, but excessive gaps between liner and refrigerator facia, sealed gaps with silicone around RC and FC, advised customer to monitor to see if issue gets resolved, at this time job complete"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ02

Near New Braunfels, TX 78132

Andrey

Job Details: 05/26/2022

"Arrived on site to test unit for loose handle and missing rollers, tested unit found that unit has rollers, but customer was not aware that the stops need to be lifted to allow unit to move freely, tightened all door handles, unit is running as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Canyon Lake, TX 78132

Andrey

Job Details: 05/26/2022

"Arrived on site to test unit for knocking noise, tested unit found noise coming from damper, replaced damper, the noise is now gone, at this time the unit is running as designed,no leaks detected job complete"

We serviced a

GE RANGE

Model Jgp940sek2ss

Near Austin, TX 78739

Andrew

Job Details: 05/26/2022

Arrived on site to test unit for RF burner not igniting properly. Customer stated unit has been working good recently. Tested unit and found no issues currently. No leaks detected. Job complete.

We serviced a

GE WASHER

Model GFWH2400L0WW

Near Austin, TX 78748

Andrew

Job Details: 05/26/2022

Arrived on site to test unit for smoking while operating. Found no sign of damaged wiring. Ran quick wash and found all components working as designed. Did find tub is leaking from bearing. Workin its way to drive motor causing smoking. Unable to replicate but obvious water marks present leading to drive motor.

We serviced a

SAMSUNG DRYER

Model DVG50R5400V/A3

Near Austin, TX 78739

Andrew

Job Details: 05/26/2022

"Arrived on site to test unit for gas smell. Found burnt/broken igniter. Replaced igniter, tested unit, unit now working as designed. Applied bubble solution to all possible leak points and no leaks detected. Job complete."

We serviced a

KENMORE REFRIGERATOR

Model 253.447331

Near Buda, TX 78610

Andrew

Job Details: 05/26/2022

"Arrived on site to test unit for not cooling. Found frost on first coil of evap only. Compressor pulling .8amps and hot. Advised sealed system would need to be replaced. If customer wishes to pursue repair compressor, evap, drier, access valve and heat exchanger would be needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LHAXWB00

Near Austin, TX 78749

Luis

Job Details: 05/26/2022

"Arrived on site for ice not dispensing. Removed housing checked brackets good,reinserted switch into housing tested ice dispenser unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78739

Luis

Job Details: 05/26/2022

Arrived on site for loud noise. Power cycled unit diagnosed refrigerant lines vibrating removed compressor cover adjusted tubing noise no longer present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Spicewood, TX 78669

Luis

Job Details: 05/26/2022

"Arrived on site. Replaced main control,ui and thermistor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Kyle, TX 78640

Andrew

Job Details: 05/26/2022

"Arrived on site to replace compressor and evap from evap making loud noises. Replaced compressor, was not able to replace evap. Did not have proper crimp fittings. System held vacuum for 20mins. Charged to specs and found no signs of refrigerant leak. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Pflugerville, TX 78660

Wesley

Job Details: 05/26/2022

Arrived onsite for knob issue. Found knob had heat damage due to hi flame front right burner. Adjusted flame height to customer preference and provided customer instruct on knob material and risk of heat damage if overlarge cookware is used near the knobs. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Pflugerville, TX 78660

Wesley

Job Details: 05/26/2022

Arrived onsite for front right ignition problems and found electrode too close to cap and not allowing enough of an arc to consistently ignite. Repositioned electrode for consistent ignition. All checks good. and found unit is now operating as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, TX 78757

Wesley

Job Details: 05/26/2022

Arrived onsite and found unit repeatedly filling up on standby. Replaced fill valves. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78757

Wesley

Job Details: 05/26/2022

"Arrived onsite for not heating and found failed heater, replaced heater to repair. All checks good. Unit is now operating as designed. Advised customer on repair."

We serviced a

LG DRYER

Model DLGX3471V

Near Georgetown, TX 78626

Tyler

Job Details: 05/26/2022

"Arrived on site for dryer not heating. Upon arrival arrival confirmed issue. After further inspection I found all heating hardware passed resistance checks as well as continuity checks. Verified power supply goin to all components. I isolated all hardware on multiple back to back tests and found thermal fuse on heat cylinder and found it not opening when heat was applied, Found dryer heating as designed. Call complete"

We serviced a

AMANA RANGE

Model AGR5330BAW3

Near Austin, TX 78754

Scott

Job Details: 05/26/2022

Arrived on site for burners not working . Found left front burner not sparking . Igniter wire wasnt fully pushed in spark module. Pushed in connection. Burner is igniting now . No gas leaks detected at time of service. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Georgetown, TX 78626

Tyler

Job Details: 05/26/2022

Arrived on site. I will confirm receipt of cameras and diagnostics for the testing found that hes not to take on any normal operation as well as diagnostic to testing while pulling 2 1/2 to 3 A during test. Customer stated they had recently started using rinse aid day before diagnostics and noticed some improvement.mi went over use and care guide with customer and instructed them to continue using rinse for best drying performance. Unit functioning as designed call complete

We serviced a

WHIRLPOOL RANGE

Model WFG710H0AS0

Near Austin, TX 78721

Leonardo

Job Details: 05/26/2022

Arrived on site to test unit for oven not turning on. Test unit and found bad igniter. Replaced igniter under 1 year warranty test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Austin, TX 78754

Scott

Job Details: 05/26/2022

Arrived on site for dampener making noise when windy out . No wind during visit . Otr is not making any noise . Ran vent test all sounded normal. Checked outside dampener and found stuck open . Called tech line to document Sr 7733751552. no repairs are to be made . Advised customer to get with home builder to have vent replaced . Job completed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Austin, TX 78737

Scott

Job Details: 05/26/2022

Arrived on site for leaking dishwasher. Found water stains coming out of Elbow joint on valve . Tightened down all connections. Ran diagnostics test wash . No leaks detected. Unit performed normally . No issues with draining either . Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Austin, TX 78723

Scott

Job Details: 05/26/2022

"Arrived on site for fridge not making ice . Found ice maker has failed . Unit would just keep harvesting . And not stop turning , never would activate water valve . Replaced IM , harvest and fill are normal. No water leaks detected at time of service. Job complete"

We serviced a

KENMORE REFRIGERATOR

Model 596.7238341

Near Copperas Cove, TX 76522

Jonathan M

Job Details: 05/26/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, die dryer, and coupler. Place the unit under a vacuum and the vacuum help for over 15 minutes. Charge the unit and found the unit getting up to 190 PS on the high side and -2 PS on the low side. Spoke to CS and was advised this was normal operation for a Doula vet and to let the unit run. He advised to have the customer call back if any other issues persist. Call complete."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78758

Wesley

Job Details: 05/26/2022

Arrived onsite for not heating and found unit miswired. Repaired wiring at block and unit will now heat as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Austin, TX 78723

Scott

Job Details: 05/26/2022

Arrived on site for washer not finishing load . Clothes are wet and not spun out properly. Ran diagnostics and got motor failing to reach max rpms error . Found belt install inside out . Causing it to slipp on motor pull hand cam. Installed belt correctly . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET8GTMXKQ00

Near Killeen, TX 76549

Jonathan M

Job Details: 05/26/2022

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found massive evidence of a defrost issue inside the roof freezer section. Disassembled the unit and began to remove the ice buildup. Check the defrost bimetal on heater and found both within range. Was advised by SW the issue would most likely be with the defrost timer. Replace the defrost timer and was unable to remove the rest of the ice buildup due to my steamer breaking down. Advise the customer to get the unit 2 to 3 days to defrost manually and fly again. Customer will call back if any other issues persist. Call complete.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Killeen, TX 76542

Jonathan M

Job Details: 05/26/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the motor and tested the unit. The unit began to work and operate and heat as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Killeen, TX 76541

Jonathan M

Job Details: 05/26/2022

"Arrived on site for a washing machine that is not filling up enough with water. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Tested all components of the washer in an auto test and in manual testing. The unit ran as designed. The customers issue with this machine is that the unit does not fill up as high with water as her previous unit and she doesnt believe that the water temperature is correct on the warm and hot cycles. In both hot and cold valves work as designed. Tested resistance on the thermistor and found it within range. I pulled up the customers owners manual and did explain to the customer that on her own owners manual, it does state that warm and hot cycles may be colder than previous washers.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Killeen, TX 76542

Jonathan M

Job Details: 05/26/2022

Arrived on site for a washing machine that is not starting any cycles. Inspected unit and work area. The customer advised that the unit will make a lot of clicking sounds but will not actually start the cycle. She advised that at all go to the wash cycle complete message within 30 seconds of starting a cycle. Checked underneath the unit and found that the slider was broken causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Harker Heights, TX 76548

Jonathan M

Job Details: 05/26/2022

Arrived on site for a refrigerator that has a filter stuck. Inspected unit and work area. Confirm the customers complaint and removed the filter. Disassembled the housing in Falmouth the housing had broken. Replaced the housing and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

GE DRYER

Model GFD85GSPNDG

Near Austin, TX 78737

Kevin

Job Details: 05/26/2022

"Arrived on site an inspected dryer and found it is heating properly but airflow is restricted, homeowner will need a vent cleaning service to clear dent to the outside of the house before dryer is used again, job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Austin, TX 78738

Kevin

Job Details: 05/26/2022

"Arrived on site and inspected dryer and found airflow is restricted. With vent hose removed from the rear of the dryer airflow is showing good. Recommended that homeowner have been to the exterior cleaned/cleared by a service, job complete"

We serviced a

JENN-AIR OVEN

Model JJW2430DS01

Near Austin, TX 78738

Kevin

Job Details: 05/26/2022

"Arrived on site and replaced consul diagnosed on previous visit, after replacement confirmed oven is operating properly, job complete"

We serviced a

SAMSUNG REFRIGERATOR

Model RF22N9781SR

Near Lakeway, TX 78734

Luis

Job Details: 05/26/2022

"Arrived on site for no ice. Ran reset on icemaker not cycling,diagnosed a defective icemaker,installed new icemaker"

We serviced a

WHIRLPOOL WASHER

Model LTE5243DQ5

Near Austin, TX 78745

Joe Z

Job Details: 05/26/2022

Arrived on site for COMPLETELY UNRESPONSIVE. Upon arrival unit was disassembled and no where near power or water connections. I briefly talked to him about what it will take and he decided to cancel service. No money was collected

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Manor, TX 78653

Joe Z

Job Details: 05/26/2022

"Arrived onsite for When turning the knob and the heat level is selected, it keeps making a clicking noise. Upon arrival test unit and clicking is coming from ignitor. Showed customer that wants you turn the knob a little further on high medium, and low the sparking will go away. Range is operating as designed. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS0

Near Manor, TX 78653

Joe Z

Job Details: 05/26/2022

"Arrived onsite for LIGHTS COME ON AND SOUNDS LIKE IT STARTS UP BUT DOESNT GO THRU A CYCLE--NOT WASHING . Upon arrival ran diagnostics and got F4-E3 motor not running. Pulled unit to inspect the sump,and motor. Harness to motor is secure. All other functions operate as designed on diagnostics test. Need to replace sump and motor.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5230BDS

Near Manor, TX 78653

Joe Z

Job Details: 05/26/2022

"Arrived onsite for Right Light wont stay in the hood. Upon arrival see left light hanging from vent hood. Found mounting bracket was out of place causing light assembly to just hang. Secured bracket, unit is now in place. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Round Rock, TX 78665

Gerry C

Job Details: 05/26/2022

"Arrived to instal previously diagnosed and ordered parts. I moved and replaced the heater assembly and door gasket. I corrected the routing of the drain tube, as it was routed around the left rear leg and I moved to the inside, preventing kinking and insufficient flow. I tested the unit and the door leak was corrected and I found no evidence of other leaks through several complete service mode tests and 15 min of CX mode testing. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Coupland, TX 78615

Cliff

Job Details: 05/26/2022

Arrived on site to diagnose a washer that is giving error code. Found f0e5 error saved in control. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Andice, TX 78628

Vincent

Job Details: 05/26/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I removed old doors and transferred parts needed to new ones. Installed new doors and tested. Unit is ad no damage on doors. No leaks observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Round Rock, TX 78665

Gerry C

Job Details: 05/26/2022

"Arrived to inspect no water. I found the filter was plugged and I removed it and tested. The unit resumed operation and I assisted the CX with filter installation and flushing. Service call only, no leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Round Rock, TX 78664

Gerry C

Job Details: 05/26/2022

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, dye drier and service port. Attempted vacuum revealed the evaporator had a pinhole leak and vacuum could not be achieved. I removed and replaced the evaporator and vacuumed. The system was able to withstand vacuum to the pumps ultimate depth and I allowed the system to then set for 15 minutes. Holding vacuum, I charged with the mfg prescribed charge and tested. The unit cooled as designed. No water connections to unit

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Round Rock, TX 78681

Gerry C

Job Details: 05/26/2022

"Arrived to inspect washer stalled and lid lock issue. I entered service test mode and decided the binary system and there was a 9-1 long drain error and I cleared it and inspected. I found the drain pump housing had been broken off, likely during delivery and I was able to fully repair and corrected the issue. Further testing revealed the door lock would not positively unlock and I replaced it. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS356ESS00

Near Coupland, TX 78615

Cliff

Job Details: 05/26/2022

Arrived on site to diagnose a cooktop with improper flame size. Found unit not converted for lp gas. Converted unit and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Taylor, TX 76574

Cliff

Job Details: 05/26/2022

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Hutto, TX 78634

Cliff

Job Details: 05/26/2022

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill tube frozen over and thawed line. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, TX 78634

Cliff

Job Details: 05/26/2022

Arrived on site to replace doors for refrigerator. Replaced fc and rc doors. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JV0

Near Hutto, TX 78634

Cliff

Job Details: 05/26/2022

Arrived on site to diagnose a range with burners not operating. Found all 5 knobs cracked preventing proper operation. Replaced all 5 knobs and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Bastrop, TX 78602

Tyler L

Job Details: 05/26/2022

"Arrived on site for install of previously diagnosed parts. Installed new control and thermistor. Set temperature to the #2 cold setting. No water leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Bastrop, TX 78602

Tyler L

Job Details: 05/26/2022

"Arrived on site for complaints of over heating and shutting itself off intermittently. Found control loose, screws not tightened. Customer states it will turn itself off intermittently. Set bake to 350 and it ignited right away. Monitored temperatures and all were good. Installed new control board for intermittent issues. Job complete."

We serviced a

LG WASHER

Model WT7300CW/01

Near Bastrop, TX 78602

Tyler L

Job Details: 05/26/2022

"Arrived on site for complaints of no power. Found unit unresponsive. Found good voltage to the control, with good polarity. Installed new control.power was restored. Ran test cycles and found all normal operations. No water leaks detected, job complete."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Elgin, TX 78621

Tyler L

Job Details: 05/26/2022

"Arrived on site for complaints of no heat. Ran cycle and found unit not heating. Found failed element. All other checks good. Installed new element and now unit is heating properly. Ran tests on all cycles and unit is working correctly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Del Valle, TX 78617

Tyler L

Job Details: 05/26/2022

"Arrived on site for complaints of not drying dishes. Entered service mode and found no error codes. Ran test cycle and monitored. During test, found the vent and heater working properly. All other component tests passed as well. Spoke with customer about the use of rinse aid. Advised to start using rinse aid and showed them how to do it. No water leaks detected, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Andice, TX 78628

Vincent

Job Details: 05/26/2022

"Arrived on site for refrigerator, inspected unit and work area. Inspected unit and found unit sitting on the roller and not leveled on the legs. I leveled unit and doors are now closing better. No water leaks observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Georgetown, TX 78626

Tyler

Job Details: 05/26/2022

Arrived on site for washer not cycling past wash setting. Upon arrival confirmed issue but found no errors in diagnostics. I then found cause of failure was a bad actuator that popped out of place. Replaced actuator with required replacement part and reassembled and tested unit. Found no signs of leaks or failures and unit now functioning as designed. Call complete

We serviced a

FRIGIDAIRE RANGE

Model LPGF3091KSJ

Near Georgetown, TX 78626

Tyler

Job Details: 05/26/2022

Arrived on site to finish completing repairs with a new bake igniter. Upon arrival reconfirmed issue and installed required part I didnt reassembled and tested oven and found the igniter would like the gas within required manufacturing time enable to heat up oven. Unit now functioning as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78732

Matthew

Job Details: 05/26/2022

"Arrived onsite to replace previously diagnosed parts per whirlpool tech line. Replaced main harness, control and inlet valve. Tested unit and unit is functioning properly. Job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78732

Matthew

Job Details: 05/26/2022

"Arrived onsite to replace previously diagnosed parts. Replaced gearcase, rotor, stator, clutch and slider. Tested unit and unit is functioning properly. Ran agitator and spin test and had no issues. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO42QTX03

Near Austin, TX 78732

Matthew

Job Details: 05/26/2022

Arrived onsite to replace previously diagnosed parts. Upon inspection found gasket was fine. The ice door was failed causing the ice door to stay slightly open allowing warm air to migrate upward melting the ice and causing clumps. Replaced failed door and motor assembly. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78641

Vincent

Job Details: 05/26/2022

"Arrived on site to install previously diagnosed parts. Installed new harness and tested, unit is now operating as designed. No gas leaks detected during service. Job completed."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Leander, TX 78641

Vincent

Job Details: 05/26/2022

"Arrived on site for dryer not latching, inspected unit and work area. Found door catch broken. Removed old broken parts and installed new catch. Unit is now latching as designed. Job completed."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GM0

Near Austin, TX 78758

Wesley

Job Details: 05/26/2022

Arrived onsite and found broken left adjuster. Replaced adjuster. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DS02

Near Lakeway, TX 78734

Kevin

Job Details: 05/26/2022

"Arrived on site and inspected oven and at this time it is working properly. Customer experienced oven showing F6E8 error code for two days and then it corrected itself. Found saved error code in diagnostic cycle and deleted it. If issue happens again at minimum microwave appliance manager would need to be replaced

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC

Near Briarcliff, TX 78669

Kevin

Job Details: 05/26/2022

"Arrived on site and inspected washer and found no saved area codes, ran all functions and washer is operating properly. Discussed correct detergent usage, and correct loading at this time washer is operating as intended, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS2

Near Austin, TX 78738

Kevin

Job Details: 05/26/2022

"Arrived on site and inspected dishwasher and did not find any safe error codes. Dishwasher will complete a diagnostic cycle properly, could not duplicate customers experience at this time, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Austin, TX 78731

Wesley

Job Details: 05/26/2022

Arrived onsite and found unit handle had fallen off. Reinstalled handle and tightened all handles. All checks good. Unit is now operating as designed.