Service History 496

Near Canyon Lake, TX 78133
Noah D
Job Details: 06/30/2020
DRYER WHIRLPOOL RED4516FW0 "Arrived on site to inspect dryer not drying upon inspection found the vent collapsed and insulation in vent tube. Will need to contact professional to fix venting, dryer worked to specs. Complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 06/30/2020
ICE MACHINE WHIRLPOOL GI1500XHB3 Arrived on site and tested operation. Found water not circulating over evaporator plate. Unit fills with water and evaporator has frost pattern. Unit has failed recirculating pump. Installed new pump and tested operation. Unit tests good. Job complete
Near Waco, TX 76705
Jonathan
Job Details: 06/30/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for a freezer that is frosting up underneath. Inspected unit and work area. Found gasket seal warped underneath the freezer section. Replaced gasket and used a heat gun to form gasket. Unit is working as designed. Call complete.
Near Leander, TX 78641
David S
Job Details: 06/30/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer not starting.i inspected the unit and work area. I found the washer getting 123v but the control is unresponsive. I replaced the control and ran a calibration cycle. I than ran a diagnostics cycle. The unit operated as designed. No water leaks detected.
Near Austin, TX 78738
Brandon
Job Details: 06/30/2020
WASHER LG WT5101HV "Arrived on site for customer complaint of loud grinding noise, found noise coming from gearcase, I replaced gearcase, unit tested good."
Near Temple, TX 76502
Tyler
Job Details: 06/30/2020
REFRIGERATOR FRIGIDAIRE FRS6LF7JB0 "Arrived on site for refrigerator that had a dispenser not working correctly upon arriving I found that the display Had fallen off the door of the refrigerator and the dispenser Have many pieces in it including but not limited to the two actuators for the ice and water the entire molding that holds the dispenser in place as well as two microswitches. Unit also had a bad ribbon connection and a power board within the dispenser parts to order were listed in the parts to order office section we will need to get approval authorization for parts No leaks were found at time of service and the rest of the refrigerator is working OK.; ordrng 1 241678703 (cover) and 1 241680002 (harness-ribbon cab) and 1 241680507 (module,dispenser) and 1 241681903 (actuator-ice (blk)) and 1 241682003 (actuator,water (blk)) and 1 241689106 (MICRO SWITCHS) and 1 241708202 (board-switch) and 1 241708309 (board/control)"
Near Wimberley, TX 78676
Jacob
Job Details: 06/30/2020
COOKTOP WHIRLPOOL W5CE3024XB00
Near Taylor, TX 76574
Andy
Job Details: 06/30/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Lago Vista, TX 78645
Lou
Job Details: 06/30/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave venthood light constant staying on. Upon further inspection, I removed the bulb and found that it was the wrong size and had shorted out. I replaced the bulb and tested and found the bulb would continued to stay on. I removed and replaced the main control and retested and the unit is operating as designed. Job completed."
Near Austin, TX 78703
Wesley
Job Details: 06/30/2020
WASHER WHIRLPOOL WTW4815EW1 Arrived onsite and found pump failed. Performed repair. All checks good.
Near Killeen, TX 76549
Tyler
Job Details: 06/30/2020
WASHER MAYTAG MVWC565FW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/30/2020
MICROWAVE WHIRLPOOL KMBD104GSS "Arrived on site for customer complaint of unit not powering on, found failed door switches and blown fuse, I replaced all switches and fuse, unit tested good."
Near Spring Branch, TX 78070
Noah D
Job Details: 06/30/2020
WASHER GE GTW220ACK3WW "Arrived on site to inspect washer for bumping during running, upon inspection found the washer was in fact bumping heavily, found the tub to be out of round. Customer will speak with seller since within 90 days ; ordrng 1 RESEARCHTUB (RESEARCH TUB )"
Near Austin, TX 78717
Kayman
Job Details: 06/30/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for range RF burner not igniting. Upon inspection I found the burner intermittently lighting. I found grease build up on the burner head. I cleaned off as much grease as I could but still got the intermittent lighting. I replaced the burner head (WPW10515455) and the RF burner now lights every time. Advised customer on techniques for cleaning the burner heads. Job complete.
Near Salado, TX 76571
Tyler
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for refrigerator that had a icemaker that was intermittently working. Found that upon arrival icemaker had a full bucket of ice in it and within three minutes of my arrival the icemaker went into a harvest and then filled back up with water on its own automatically I checked Tips in the refrigerator and the freezer the freezer temp was at 1° and the refrigerator temp was at 37° the actual temperatures that were set in the programming were set at three for the freezer and 38 for the fridge so I set them to the factory settings at zero and 37. Oh I also ran the icemaker through a complete diagnostics check and everything came back passing there were no failures of any kind are in the process there also no water leaks of any kind and no ice blockages informed the customer that it would be best that if we are going to find a permanent solution and probably the icemaker that it we would need to come back when the icemaker is not working.
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on site for refrigerator drawer not opening properly. Found that there wasn’t any grease on glide rails for drawer to move freely on. Greased drawer and drawer plus rest of unit is functioning as designed. Call complete.
Near , TX 78634
Andy
Job Details: 06/30/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for range noise when in use. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near New Braunfels, TX 78130
Robert
Job Details: 06/30/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on job for complaints of noise. Found no water coming in replaced valve. Now water is coming in but pressure low. Customer to have plumbing checked.
Near Georgetown, TX 78633
Jonathan
Job Details: 06/30/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 Arrived on site for refrigerator freezer not cooling. Inspected unit and work area. Found no abnormal ice buildups. Performed diagnostics mode and tested thermistor. Found freezer temperature at 44°. Gained access to FC evaporator and found no defrost pattern and restriction in sealed system. Will need to tap system and check for possible leaks. Please allow 2 to 3 hours for repair. Office to schedule appointment when ETA is available on parts. ; ordrng 1 SEALSYSTEM and 1 SEENOTE (SCH APT FOR 2 TO 3 HOURS) and 1 W11099748 (EVAPORATOR FC) and 1 W11109499 (FILTER DRIER) and 1 W11291123 (RC EVAPORATOR ) and 1 W11393142 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE )
Near Austin, TX 78738
Luis
Job Details: 06/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for cooling complaint. Diagnosed main control shutting itself off due to defective relay on control. Installed a new control powered unit on ran diagnostics all test passed.
Near Austin, TX 78732
David
Job Details: 06/30/2020
DRYER MAYTAG MED4000BW0 "Arrived on site to diagnose dryer with no power. Performed diagnostic and voltage tests. Checked unit starting at terminal block. Only found 120V at terminal block. Checked cable at wall and found L1 prong black and charred, with a Slight melting spot on the power cable. Checked outlet and found a short in the wall outlet that shorted and arched onto the dryer plug. Apartment complex will need to replace the outlet to resolve the issue. Advised customer to replace the power cable as well, since there was a slightly melted spot. Apartment complex will need to resolve outlet issue before we can diagnose if any further repair is needed.
Near Austin, TX 78725
Scott
Job Details: 06/30/2020
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site for oven being over temp during final inspection . Ran temp and found over normal temp . Recalibrated to correct temp . Got ave of 351.5 . No issues detected at time of service . No gas leaks detected at time of service,Job complete ."
Near Cedar Park, TX 78613
David S
Job Details: 06/30/2020
DISHWASHER BOSCH SHE3AR75UC25 "Arrived on site for dishwasher not cleaning properly. I inspected the unit and work area. I spoke to the customer about what the unit is doing and found out it is heating, and going through a full cycle just not cleaning everything. I inspected the filter and found the filter completely clogged with food debris. I cleaned the filter and ran the unit through diagnostics. The unit operated as designed. No water leaks detected. I spoke to the customer about using an old tooth brush to clean the filter out by scrubbing both inside and outside the filter. Job complete."
Near Pflugerville, TX 78660
Andy
Job Details: 06/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78735
Kevin
Job Details: 06/30/2020
DISHWASHER WHIRLPOOL KUDE70FXSS5 "Arrived on site and replaced defective UI diagnosed on previous visit, after replacement dishwasher is responding properly, job complete"
Near Austin, TX 78728
Cliff
Job Details: 06/30/2020
RANGE KITCHENAID KFGG500ESS2 "Arrived on site to diagnose a range that is resting. Tested unit and found manifold panel, door, and drawer panel all discolored. All three parts will need to be replaced to complete repairs. Return date will need to be set by office due to part availability.; ordrng 1 W10724442 (panl-mnfld)"
Near Austin, TX 78728
Cliff
Job Details: 06/30/2020
MICROWAVE KITCHENAID KMHS120ESS09 "Arrived on site to diagnose a microwave that is getting rust spots. Found door and control panel both resting. .; ordrng 1 RESEARCH (UI SS) and 1 RESEARCH (DOOR SS)"
Near Wimberley, TX 78676
Jacob
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived onsite to replace filter. Replaced filter in unit. No issues at this time. Job complete
Near Waco, TX 76712
Jonathan
Job Details: 06/30/2020
MICROWAVE JENN-AIR JMW2430DP02 Arrived on site or microwave and oven combo that is intermittently powering off. Inspected unit and work area. Place unit and service diagnostics and found no stored error codes. I called Techline and spoke to Andy SR# 7728197940. He had me run a few checks and asked for the UI version. Unit version was 10.00.00. He advised the unit version should be at least 14.00.00. He advised to replace the control panel for full repair. Replaced Control panel and tested unit. Unit version is at 14.00.00. Unit is working as designed. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 06/30/2020
RANGE WHIRLPOOL RF366PXGN0 Arrived on site for range error code. Tested and inspected unit and found failed control.
Near Wimberley, TX 78676
Jacob
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite to install parts order by previous tech. Installed parts. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78702
Eman J.
Job Details: 06/30/2020
WASHER WHIRLPOOL WET4027HW Arrived onsite for washer not draining. Tested system. Found control faulty. Replaced control. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
Near Cedar Park, TX 78613
Al
Job Details: 06/30/2020
VENTHOOD WHIRLPOOL WVU17UC0JS0 Arrived to inspect vent hood latches damaged.Confirmed the complaint and removed and replaced both.Job complete
Near Canyon Lake, TX 78133
Jacob
Job Details: 06/30/2020
RANGE KITCHENAID KSIB900ESS2 Arrived onsite to replace parts ordered by previous tech. Replaced both controls. Tested unit. Customer still complains of smoke coming off of broiler. Called Techline on findings. Got SR#7728196354. Put through to safety team reported findings. Got sr#7728084437 ordered part. For correct feet. Customer will call back when next appointment to be scheduled.; ordrng 1 WPW10341186 (foot-level)
Near New Braunfels, TX 78132
Robert
Job Details: 06/30/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on job for complaints of no light in freezer. Found module in freezer bad. Replaced module now working.
Near Kyle, TX 78640
Robert
Job Details: 06/30/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived on job for complaints of no oven heat. Found the top working no voltage out of control. Replaced control no change checked terminal block and fuse. Found damaged harness. Left unit unplugged unit repairs can be completed. ; ordrng 1 W11449104 (HARNESS )
Near Kyle, TX 78640
Robert
Job Details: 06/30/2020
FREEZER FRIGIDAIRE FFFH17F2QWB Arrived on job for complaints of water dripping on floor. Apply additional barrier to low pressure line to prevent water from dripping.
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/30/2020
DRYER ROPER RED4516FW0 "Arrived on site to inspect dryer for not heating upon inspection found the cutoff open and shorted. Replaced cutoff and tested, heat returned. Customers venting is being crushed due to placement of dryer, will need to fix venting if cutoff breaks again. Complete"
Near Austin, TX 78731
David
Job Details: 06/30/2020
REFRIGERATOR KITCHENAID KSSC42FMS00 "Arrived on site to install previously diagnosed parts to resolve unit shutting off and not cooling well. Office to schedule return when rebuild unit is received. ; ordrng 1 REBUILD (CONTROL REBUILD)"
Near Austin, TX 78729
Kayman
Job Details: 06/30/2020
WASHER WHIRLPOOL WTW6120HC0 Arrived onsite for washer not dispensing with the load and go dispenser. Unit is working as designed now no work needed at this time. Job complete.
Near Austin, TX 78704
Wesley
Job Details: 06/30/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and found inlet valve wiring disturbed. Corrected wiring. Unit is now operating as designed. Filling and washing.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/30/2020
DISHWASHER GE GDT655SSJ5SS "Arrived on site for customer complaint of unit not washing, found failed water valve, I replaced valve, unit tested good."
Near San Marcos, TX 78666
Richard
Job Details: 06/30/2020
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived onsite for the dishwasher not working. Installed new sump and pump motor and dishwasher tested fine and no leaks detected. Complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/30/2020
COOKTOP UNKNOWN WVW51UC6HV00 "Arrived on site for customer complaint of loud noise, found failed blower, ordering blower. ; ordrng 1 W10894803 (blower fan)"
Near Austin, TX 78748
Kevin
Job Details: 06/30/2020
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site and replaced sump and motor diagnosed on previous visit, after replacement dishwasher will now complete a diagnostic cycle. No water leaks detected at time of service, job complete"
Near Austin, TX 78704
Eman J.
Job Details: 06/30/2020
WASHER WHIRLPOOL WET4024HW0 Arrived onsite to install previous diagnosed parts. Replaced ring tub. Tested system. Everything works as designed. No water leaks at time of service. Job complete.
Near Austin, TX 78724
Eman J.
Job Details: 06/30/2020
RANGE AMANA AGR5330BAB Arrived onsite for previous diagnosed parts. Replaced bracket and Venturi. Tested system. Right rear burner doesn’t ignite. Ordering screw W10209656 and igniter WPW10209657; ordrng 2 WP3368921 (screw-torx)s and 1 WPW10209657 (igntr-surf)
Near Pflugerville, TX 78660
Andy
Job Details: 06/30/2020
REFRIGERATOR FRIGIDAIRE FGHD2368TF8 "Arrived on site for refrigerator dispensing only crushed ice. Tested and inspected unit and found failed ice container. Looked up part and could not locate it, ordering parts research. Part to be shipped to customer. No water leaks present at time of service.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (SHIP TO CUSTOMER )"
Near Martindale, TX 78655
Robert
Job Details: 06/30/2020
FREEZER WHIRLPOOL GZ25FSRXYY0 Arrived on job for complaints of no ice production. Found the connection at icemaker loose. Plugged in connector and icemaker finished cycle and filled with water.
Near Del Valle, TX 78617
Scott
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for fridge making a lot of rattling noises . Found unit is not the one that got dispatched to us .
Near Georgetown, TX 78626
Jonathan
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for refrigerator not making ice and leaking. Inspected unit and work area. Inspected for possible signs of water leaks. Found condenser drain pan full. Found condenser fan not running. Performed diagnostics mode and tested condenser fan in test 4, found no response from fan. Cycled ice maker and fill cycle. Checked ice maker error codes. Gained access to fan to test voltage. Found when removing access panel fan started running. Found insulation on access panel interfering with fan blade. Corrected insulation. Removed water from drain pan. All tested good, no water leaks detected."
Near New Braunfels, TX 78130
Richard
Job Details: 06/30/2020
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for the dryer not staying on. During testing found that the timer was no good causing the issue. Replaced timer and start switch and dryer tested good. There is good heat coming from element and good air flow. Complete
Near Georgetown, TX 78633
Jonathan
Job Details: 06/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer shacking. Inspected unit and work area. Found unit rocking, lowered front left leg to level unit. Found leveling legs not locked in. Lock both front leveling legs. Performed diagnostics mode and checked fault codes. Found fault code F5-E2 door lock, F0-E2 over suds and F0-E5 unbalance load. Ran manual test and check each component. Disassembled unit and inspected. Found rotor bolt loose, tighten bolt. Ran automatic test cycle and all passed. All tested good, no water leaks detected."
Near Austin, TX 78723
Scott
Job Details: 06/30/2020
DISPOSAL KITCHENAID KCDS075T2 Arrived on site for disposal shaking . Checked and found installation was normal .couldntt see Any thing stuck in grind chamber . Replaced disposal . All checked normal . No vibrations and unit is quiet . No water leaks detected at time of service. Job complete .
Near Georgetown, TX 78633
Jonathan
Job Details: 06/30/2020
VENTHOOD KITCHENAID KVWB406DSS1 Arrived on site for vent hood blowing insulation out at top by ceiling. Inspected unit and work area. Performed diagnostics and tested vent hood operation. Connection in attic needs to be inspected. Venthood operation tested good.
Near Austin, TX 78737
Luis
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for no ice. Found harness pin not fully inserted into harness preventing females to power on,installed pin to harness,reconnected harness powered unit on icemaker ran through a cycle and filled with water"
Near Buda, TX 78610
Richard
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ02 Arrived onsite for the freezer not freezing properly. Previous was resolved on the last visit. New complaint is that the freezer is not cooling properly. Called tech line and went through diagnostics and they stated to replace the main control board. Ordering parts and office to schedule Sr# 7728192226. ; ordrng 1 W11050973 (HARNESS ) and 1 WPW10637328 (cntrl-elec)
Near McGregor, TX 76657
Jonathan
Job Details: 06/30/2020
COOKTOP WHIRLPOOL WCE55US6HB00 "Arrived on site for a cooktop that is not heating properly. Inspected unit and work area. Tested unit and unit was barely heating left rear element. Replaced element and tested unit. Unit was heating a little better but was having long cycle times. I called Techline and spoke to Steve SR# 7728196343. He advised that the back left burner, the back right burner, and front two elements all have different wattage elements and that they will not work the same way on each. He had me cycle the element times for the back left burner and found the unit within range. He advised even though the element might not glow every time, it would still keep the temperatures in a temperature range so long as electricity was being sent to it. He advised there were no further problems and unit is working as designed. Call complete."
Near Austin, TX 78735
Luis
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL MSS26C6MFZ00 "Arrived on site for cooling complaint in fresh food compartment. Removed diffuser assembly,checked door seal good,diagnosed a defective temperature thermistor. Replaced thermistor powered unit on ran diagnostics all test passed"
Near San Marcos, TX 78666
Richard
Job Details: 06/30/2020
OVEN WHIRLPOOL KODE500ESS04 Arrived onsite for the oven not heating properly. Ran diagnostics and found no issues with the functions. Took temperatures and found that the upper oven temperature is slightly off. Calibrated oven to 10 degrees higher. Advised customer to to monitor. Complete
Near Temple, TX 76501
Jonathan
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to install diagnosed parts. Inspected unit and work area. Replaced ice door and tested unit. Found unit lighting in the dispenser area but motor would not turn on. Checked connections and all connections were good. I called Techline and spoke to Adrian SR# 7728193585. He had me run a few checks with voltage going to and at the control to run the dispenser motor. We found the main control dispenser relay clicking to try and send voltage to the dispenser motor but no voltage being supplied. He advised to replace the main control for full repair. ; ordrng 1 W11214887 (cntrl-elec)
Near Waco, TX 76712
Jonathan
Job Details: 06/30/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for dryer door that would not close. Inspected unit and work area. Found catch not holding on to strike. Replaced catch and tested unit. Still would not close properly. Replaced strike and tested unit. Unit still would not close properly. I called Techline and spoke to Kathy SR# 7728000012. She advised that usually this issue was a catch problem and that if I had another catch to try and replace the one I just replaced. If that didn’t work, she advised that the issue would be with the frame or the door. She advised to start with the door. Retrieved catch from truck stock and replaced that again. Unit finally closed and was working as designed. Call complete."
Near Austin, TX 78733
Kevin
Job Details: 06/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found Customer has experienced during a load water on the floor towards the rear right hand side. Found error code for unbalance loan. We are not secure the washer is able to rock, corrected this. Ran test 12 in the diagnostic cycle and did not find any leaking. Ran tests in manual and still did not find any leaking filled water up to cover Bellow and it still did not leak. Drained all water out and drain hose and stand pipe did not leak. Reported issue to tech line again SR#7728195387"
Near Wimberley, TX 78676
Jacob
Job Details: 06/30/2020
REFRIGERATOR KITCHENAID KRSF705HBS00 Arrived onsite to replace both controls and fan scroll. Replaced parts. Tested unit. Unit test good. No issues at this time.job complete
Near Waco, TX 76707
Jonathan
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 Arrived on site for refrigerator that is not cooling. Tested voltage going to the unit and found proper voltage. Measured amp draw around compressor and found one unit kicked on it was measuring 8.75 A and it would eventually kick off after about 20 seconds. Once it kicked off it had no amperage until it tried to restart. Replaced start device with truck stock to test and make sure it wasn’t the start device. Tested unit and the unit did the same thing. Spoke to CS and was advised that the unit was most likely having a problem with a locked compressor. Ordering sealed system parts ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)
Near Bertram, TX 78605
James
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived on site and found right gasket tearing on right door. Installed new gasket and warmed to allow for proper seal. Unit tests good. Job complete.
Near Austin, TX 78738
Brandon
Job Details: 06/30/2020
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for customer complaint of unit giving error code, F3e1, found water level sensor passed in diagnostic mode, but was not draining properly. Found clog in drain filter, I removed clog, unit tested good.
Near Canyon Lake, TX 78133
Jacob
Job Details: 06/30/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for unit giving off a sewage smell after washing clothes. Tested unit. Also asked customer if there water was pipe or well water. Customer said water comes from a lake. Called Techline let them know of findings. Suggested too much soap possibly . Got SR#7728198551. No leaks at this time. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Arrived on job for complaints of not cooling. Found start device not switching from start to run. Replaced start device and test. Refrigerator now blowing cold air.
Near Georgetown, TX 78633
Jonathan
Job Details: 06/30/2020
WASHER MAYTAG MHW6630HC0 "Arrived on site for washer not cleaning close. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 over suds, F0-E5 off balance load, F8-E1 valve failure and F5-E2 lock failure. Performed manual test mode and valve function properly and door locking. Ran automatic tested mode and found cold water did not activate. Removed lid and found wire harness to valve pinched. Corrected wire harness and tested valve several times. Inspected rotor and stator. All tested good, no water leaks detected. Spoke with customer on service and user care guide."
Near Bertram, TX 78605
James
Job Details: 06/30/2020
REFRIGERATOR GE GNE25JSKGFSS "Arrived on site and tested operation. Found compressor not running and no voltage to,compressor. Unplugged unit to reset control and found compressor now running. Unit has failed electronic has failed. Office to schedule return services once part eta known. ; ordrng 1 WR55X30598 (board t main bf vs)"
Near Austin, TX 78721
Scott
Job Details: 06/30/2020
WASHER WHIRLPOOL WTW8500BW0 "Arrived on site for fabric softener dispenser not dispensing . Found cup was so clogged up, couldn’t remove obstruction .replaced dispenser cup . Ran valve test ,all checked normal . Job complete . No water leaks detected at time of service."
Near New Braunfels, TX 78130
Noah D
Job Details: 06/30/2020
WASHER WHIRLPOOL WTW4800XQ1 "Arrived on site to inspect washer for leaking upon inspection found the side of washer and housing caked in calcium buildup and water spots. Ordering valve assembly to fix spraying issue,.; ordrng 1 WPW10432353 (VALVE)"
Near Austin, TX 78721
Wesley
Job Details: 06/30/2020
WASHER WHIRLPOOL WET4024HW0 arrived onsite and replaced control and latch. Unit was still not operating without throwin*e 4 Replaced top and harness. Per techline harness was likely problem. Unit is now working as designed.
Near Horseshoe Bay, TX 78657
James
Job Details: 06/30/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found o ice build up remaining in freezer. Customer also asked about moisture on mullion. Instructed customer on humidity control and on operation of freezer door and loading of freezer. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 06/30/2020
FREEZER WHIRLPOOL WZF79R20DW "Arrived on site to inspect freezer not cooling. Upon further inspection, I found the compressor and fans were on. I checked temp=37 degrees. Found the compressor extremely hot but showing 1.13amps. Removed the evap cover and found it frosted up. Went to place unit in diagnostics and the control shut off and would not respond. I cycled power to the unit and heard the control chime, but no lights were on. I removed the frost from the evaporator and removed and replaced the main control and tested. Unit began to cool and make a good frost pattern on the evaporator. No water leaks observed during service, job completed."
Near Waco, TX 76706
Jonathan
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHZ00 Arrived on site for refrigerator that has low ice production and is making a knocking sound. Inspected unit and work area. Found icemaker been filled up 80%. Customer advised that the icemaker is now making correct amount of ice but the knocking sound still is there. Placing an in-service diagnostics and ran the ice maker harvest test. Found a knocking sound as the ice was being released from the icemaker. Customer stated the unit never made that sound before. I advise that the knocking sound may be normal for unit due to age and mechanical use. However I did tell her that I would call Techline and verify this. I called Techline and spoke to Mark SR# 7728201753. He advised the knocking noise is consistent with the ice breaking from the mold. He wanted me to let the customer know as well that the knocking noise can also happen when he unit goes into a defrost and the heater kicks on. He advised the freezer liner can crack due to thermal expansion and
Near Austin, TX 78736
Luis
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for for noise compliant. Diagnosed noise due to brackets connected to base of unit,adjusted brackets to base powered unit on noise not present"
Near Kingsland, TX 78639
James
Job Details: 06/30/2020
REFRIGERATOR KITCHENAID KSCS25FVSS00 Arrived on site and tested operation. Found unit custom off and control alarm chirping. Found control to have failed.
Near Austin, TX 78759
Cliff
Job Details: 06/30/2020
REFRIGERATOR JENN-AIR JS42NXFXDE01 Arrived on site to replace door for refrigerator. Upon inspection of unit found mounting screws that were ordered incorrect size also noted upper hinge is bent and will need to be replaced along with door. Office will need to research mounting screws as they are not in the IPL and set return appointment. Return appointment will need to technicians.; ordrng 1 2MANJOB (2 MAN JOB ) and 2 RESEARCH (MOUNTING SCREWS)s and 1 W10691136 (hinge-door)
Near Andice, TX 78628
David S
Job Details: 06/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for left track stop coming off. I inspected the unit and work area. I found the left side track misshaped. I replaced both tracks and installed a new stop on the left side. I tested the track and stop to ensure it is installed securely. Job complete. No water leaks detected.
Near Killeen, TX 76542
Tyler
Job Details: 06/30/2020
MICROWAVE FRIGIDAIRE FGM0205KFB Arrived on site for microwave that wasn’t heating. Found that the microwave had a bad magnetron as well as a bad capacitor that wasn’t keeping charge not allowing the microwave to heat. I replace the magnetron and the capacitor assembly kit and the microwave is noW functioning as designed. Call complete
Near New Braunfels, TX 78132
Robert
Job Details: 06/30/2020
DISHWASHER WHIRLPOOL KDTE254ESS2 Arrived on job for complaints of not completing cycle. Found the diverter motor corruption from small leak. .; ordrng 1 W10902372 (pump&motor)
Near Elgin, TX 78621
Andy
Job Details: 06/30/2020
REFRIGERATOR GE GSS23GSKNCSS1 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker and valve. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 06/30/2020
ICE MACHINE MAYTAG MIM1554XRS1 "Arrived on site to inspect ice machine noises and not cutting ice. Upon further inspection, I placed the unit in diagnostics and it operated as designed. I turned the unit on and watched it cycle and make ice. While watching, I found a wire on the cutting grid broken. Ice made and slid onto the cutting grid and began to start another cycle. Never heard any unusual noises.No water leaks observed during service, unit left turned off.; ordrng 1 WP2313637 (grid-cuttr)"
Near Leander, TX 78641
Lou
Job Details: 06/30/2020
DISHWASHER FRIGIDAIRE FGID2466QF7A "Arrived on site to inspect dishwasher rack issues. Upon further inspection, I found the right side rail had jumped off track. I found what appeared to be the track wheels were loose at the side of the tub. I tightened the wheels and tested the rack wheels in the rail and it is operating as designed. I advised the customer of my findings and recommended that when pulling the upper rack out and pushing it back in to make sure they’re pushing and pulling in the middle of the rack and not on either sides as it causes resistance on the rails it they will jump off track again. No water leaks observed during service, job completed."
Near Austin, TX 78738
Kevin
Job Details: 06/30/2020
WASHER WHIRLPOOL WFW8620HC1 Arrived on site to test unit not turning on. Put unit in diagnostics mode and initially unit cut off. Put unit in diagnostics mode again using different sequence and unit powered on. Unit shows signs of intermittent operation on control panel .Ran unit in through test cycles and test was completed. Found that units control panel is going out. Need to order new control panel. ; ordrng 1 W11327395 (CONSOLE)
Near Andice, TX 78628
Al
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived to inspect ice maker not making ice.Confirmed the complaint and tested in diagnostics test mode and found test 56 E5 bad ice maker and thermistor.Removed and replaced the ice maker and ice box fan, which was defective in test 36.Reassembled and unit tested as designed.Customer told to wait approximately 24 hours for healthy ice production.All water lines were dry at the time of service.Customer satisfied.Job complete"
Near Austin, TX 78731
David
Job Details: 06/30/2020
COOKTOP KITCHENAID KGCC506RBL01 "Arrived on site to diagnose cooktop that had a report of fire from switch. Performed diagnosis on unit and checked all switches. Found front left switch was melted and found spot and scorch marks on the gas valve. Likely that there was a small gas leak from the valve which caught an arcing spark in the switch and ignited, causing the flames.
Near VLG O THE HLS, TX 78738
Luis
Job Details: 06/30/2020
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site for water leaking. Diagnosed a defective drain pump removed defective pump installed new pump ran diagnostics to pump water flowed to pump no leaks,pump drained water with no leaks unit working as designed."
Near Pflugerville, TX 78660
Cliff
Job Details: 06/30/2020
WASHER MAYTAG MVWB835DW4 Arrived on site to diagnose a washing machine that is not filling with water. Tested unit and found wiring connection missed during previous repair. Rewired valve properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer complaint of unit not washing found failed wash motor, I replaced motor, unit tested good"
Near Georgetown, TX 78633
Jonathan
Job Details: 06/30/2020
DRYER KENMORE 110.6233251 "Arrived on site for dryer not drying clothes. Performed diagnostics mode and found air flow restriction error. Inspected vent going from dryer to outside and found major clogged. Cleared vent, recommend to have vent flap corrected. Tested dryer operation, all tested good.
Near Round Rock, TX 78664
Cliff
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW00 Arrived on site to diagnose a refrigerator that is freezing items in the fresh food compartment. Tested unit and found upper left-hand corner of RC door seal not meeting properly allowing condensation to freeze air baffle assembly. Reshape seal using applied heat and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Cedar Park, TX 78613
Al
Job Details: 06/30/2020
RANGE WHIRLPOOL WOS51EC0HS Arrived to inspect wall oven temperature issues.Tested unit and unit was off 10 degrees.Calibrated the unit and now operates as designed.Job complete
Near Austin, TX 78727
Kayman
Job Details: 06/30/2020
DRYER WHIRLPOOL NED4655EW1 Arrived onsite for dryer not drying. I inspected unit and it is heating spinning and blowing correctly. I pulled the unit out and checked the vent hose. The vent hose had standing water in it indicating an obstruction in the vent line keeping moisture from escaping. Will need vents cleaned. Job complete.
Near Waco, TX 76705
Jonathan
Job Details: 06/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump and motor and control and tested unit. Unit worked as designed. Unit filled, sprayed out of both wash arms, and drained without any water leaks detected. No water leaks present. Call complete."
Near Austin, TX 78738
Luis
Job Details: 06/30/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for water dispensing complaint. Diagnosed fitting not fully inserted to housing,reinstalled fitting correctly,installed water filter full into housing tested water dispenser unit working as designed."
Near Taylor, TX 76574
Andy
Job Details: 06/30/2020
REFRIGERATOR KENMORE 106.5176351 Arrived on site for refrigerator still not making ice. Tested and inspected unit and found wire harness at door broken. Will need new door to resolve issue. No water leaks present at time of service.
Near Round Rock, TX 78665
Al
Job Details: 06/30/2020
REFRIGERATOR LG LMXS30776S / 03 "Arrived to inspect LG refrigerator not cooling.The unit was in the garage and unplugged when I arrived.The customer opened the unit and the unit looked to be molding inside and had a strong molding smell emitting from the entire unit.There was molding green liquid that looked to possibly be refrigerant leaking from the evaporator.The unit is kept inside the garage and is used as a second refrigerator.Unit will require a compressor, evaporator, control, dye drier and access valve.It is unknown where the greenish liquid molding substance dips coming from.Ordering authorization and research for needed parts, sealed system tech and 2 hours.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (RESEARCH COMPRESSOR, ACCESS VALVE AND DYE DRIER, JIG) and 1 CNOTE (2 HOURS )"