"Arrived onsite for washer out of balance. Upon arrival inspected unit. Found unit not leveled. Leveled unit and tested. Put unit in diagnostics and found no stored error codes. Ran calibration and auto test. All passed. Unit does not have excessive shaking. Also instructed customer on proper loading, cycle selections and detergent use. No leaks present at this time. Job complete"

Arrived on site as helper for MZ . Job complete

Arrived onsite for dryer not heating properly. Upon inspection found dryer is heating. Customer instructed to not overload unit and must empty the drain drawer after every use. Not a traditional dryer. Unit is functioning properly. Also notified landlord. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced faulty board. Replaced board and tested. Unit is now functioning properly. Recommended customer change to liquid detergent and use smallest amount. Power detergent is causing excessive suds. No leaks present at this time. Job complete.

Arrived on site to test unit for time stopping with in 3 seconds and not working. Test unit and unit working as designed. Could not duplicate the issue at this time. Unit heated correctly after testing it 15 times and heating water job complete.

"Arrived on site and inspected water and found F6 E2 error showing, replaced control board and control panel and ran calibration 52 and automatic test 51 to confirm washer is operating normally, job complete"

"Arrived on site for burn marks on tube and bad smell. Customer concerned about him and grill on dryer has discoloration. Check that above heater and found normal wear and tear. Turkey Darrell and then off to make sure nothing was in there, also blower housing is free of any obstructions. Did find a small piece of black rubber it may have gotten on the grill above heater because it burns. At time service unit is no longer smelling, or any other issues found with dryer . Job complete"

Arrived on site for washer showing f9e1. Upon arrival confirm complaint and found F 91 in diagnostics. After further testing I found that because of failure was the drain motor shorting out causing unit not to drain the water out of the tub. I use my shop vac to clear the water out then reassembled the unit with a new drain pump assembly. Retested unit and found unit could drain a half tub full of water in under three minutes and unit is malfunctioning as designed with no leaks. Call complete

"Arrived on site for ice bin issues. Found bin stuck,removed bin,reinstalled bin tested bin removal and installation good.

Arrived onsite to install previously diagnosed parts upon arrival I installed new blower wheel and tested unit and found unit operating as designed. Job complete.

Arrived onsite for a cooktop with down draft vent not pulling orders out of the kitchen well enough up inspection I found no obvious issue with the unit. I tested airflow between all setting H M L and found good air flow for each settings respectively. I call techline ad spoke with Drew and told him of my findings and it was determined that the unit is operating as designed.sr# 7734001608. Job complete

Arrived onsite for oven that turned off during preheat and would no longer turn back on. Upon inspection I found that the breaker was tripped. I reset the breaker and tested unit in preheat to 350* and it operated as designed

"Arrived onsite to install previously diagnosed pats. Upon inspection of see parts I found that the motor was fin, it did not activate when I pushed the paddle the last time because the switch was not aligned properly. I installed the door kit and pin and tested unit and found unit operating as designed

"Arrived on site for built in oven, inspected unit and work area. I called techline and spoke with ED and we went through. A couple of steps and I inform techline that unit was not connected to WiFi and had error codes stored F1E5 F1E6 F1E5 F1E6. Techline said there is nothing to change at this time and to let CX know it has to be connected to WiFi at all times, and inform me to let CX know to contact the WiFi department to get the system clean. SR#7734002111 I informed CX about techline advise. Unit is operating as normal. Job completed."

"Arrived on site for microwave, inspected unit and work area. Tested unit and found fan making noises. Removed microwave from wall and found a bolt to long tubing the fan blades. I replaced bolt with smaller one and then tested. Unit is now operating as designed. Job completed."

"Arrived on site for range, inspected unit and work area. I replaced gas valve and tested for any leaks and checked good. I then tested oven and unit is operating as normal. I did advise CX to leave oven on until all smoke goes away since its new and never been used. No leaks observed during service. Job completed."

"Arrived on site for range, inspected unit and work area. Found unit with no power. Inspected breaker and it was off. I then reset breaker and found good voltage to unit. I tested unit burners and they where all working, tested oven and it was not igniting found that the main control needs to be replaced and as its not sending any voltage to ignniter.

"Arrived on site for dishwasher. Inspected unit and work area. Set unit in diagnostics and had stored error codes4-3, 7-1. I then tested unit and found motor to be dead. I installed new sump and motor and tested, unit is now operating as designed. No leaks observed during service, job completed."

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored error codes F0E3 F8E1. Ran diagnostics cycle and found water flow not great. I replaced valve and it got better. I also changed control because of unit going off balance false reading. I calibrated unit and tested un diagnostics cycle and unit is operating as normal. No leaks observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. I set unit in diagnostics and found stored error codes 4-3, 7-1. I attempted to run a cycle but was unsuccessful. Found motor not responding. I went ahead and changed sump & motor. I reassembled unit and tested in a diagnostics cycle, everything checks good. Unit is now operating as designed no leaks observed during service. Job completed."

"Arrived on site to inspect dishwasher not draining and leaking water. Upon further inspection, I found the unit pulled out from the cabinet. I removed the toeplate and placed the unit in diagnostics and tested. The customer advised that they pulled the unit out and cleaned the unit to get it to drain. I found the unit has a copper water line and is leaking at the connection. When the unit began to drain, I found the unit leaking from underneath. I found where the tub is cracked just above the motor area (photo). After research, I found the tub is not a repairable part and advised the customer of my findings.

Arrived on site for ice machine not producing ice. I inspected the unit and work area. I found the water valve clogged and inlet hose clogged. The inlet house was cleared. I installed the water valve and tested the unit. It is now working as designed.

"Arrived on site to inspect range oven door not closing. Upon further inspection, I found the door closed. Tested functions and found the door not closing as secure on the left side as the right due to the type of hinges that are on the door. The left hinge does not have the tension spring that the right side does; therefore, the door is not closing as tight as the right. But, I did find that the door is securing on the left with gasket as designed. I tested the cooktop burners and found the front right burner taking a long time to ignite. I found the burner head ports were dirty and needed to be cleaned. All burners were operating properly. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer filling with water when not in use. Upon further inspection, I placed the unit in diagnostics and tested. At the end of testing, I found water continuing to enter the tub. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for ice building up in back of rc. I gained access to the evaporator and found an ice ball. I found the air duct seal flat and no longer sealing. I steamed out the ice and tested the evaporator thermistor, I found it still reading 12 degrees. I replaced the duct and thermistor. I ran a defrost test and found it working as designed. Job complete."

"Arrived on site to install refrigerator door. Upon further inspection, I found a dent in the left RC door near the bottom the door handle. Customer had a new door from the manufacturer. I removed and replaced the door and leveled the unit and tested door operations. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Upon further inspection, I pulled the unit out of,the wall and inspected the parts that were to be replaced. I find the parts ordered did not need to be replaced and notified service management to report and discuss. No parts were replaced at this time. I tested the unit on Bake at 350 degrees and the unit is heating/operating as designed. Job completed."

Arrived on site for dryer not heating. I inspected the unit and work area. I found the heating element broken. i installed the new heating element. I reassembled the unit and tested it. The unit is working as designed.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new cold water valve and dispenser. And tested unit and found unit operating as designed. I advised customer to use a thinner fabric softener as the one cx is using is quite thick and some of it gets left behind in the dispenser. Job complete no leaks.

Arrived on site for a refrigerator that is building up condensation on the freezer gasket. Inspected unit and work area. Found the Molean between the refrigerator and freezer building up moisture and causing condensation on the Moen dripping down onto the gasket. Checked temperature and found the center mullion at 55?F. Checked freezer and refrigerator deli drawer gaskets and found no evidence of any air gaps or leaks. I called Whirlpool Techline and spoke to Drew SR# 7734000562. He advised me to go ahead and unplug the condenser fan and to let the unit run for 10 to 15 minutes and check temperature again around the cabinet and on that center mullion. Found very little difference in temperature. I called back again and spoke to Rob (same SR#) and he had me run several tests along the mullion between their refrigerator and freezer. Found temperatures ranging between 75?F and 63?F. He advised that this was normal operation and that his own unit does the same thing. He advised that it is a humidity issue mixed with high temperatures. He advised that this is normal operation for summertime in areas that have high heat and humidity. He advised this unit is working as designed and to not make any repairs. Advise the customer of the situation and the customer is going to contact customer service for further assistance. Call complete.

"Arrived to inspect water still flooding ice maker area. I found the ice maker housing had twisted and the unit was overfilling and flowing over. I contacted the management company and they authorized the ice maker and valve, but the valve was not required and I adjusted the pricing from the original accordingly. I tested and verified correct fill and ice maker position and the unit operated as designed. No leaks of the water supply observed during service.

Arrived onsite for defrost issue causing no cool and repaired unit with defrost issue by replacing harness after identifying heater circuit connectivity issue. Partially defrosted and instructed on continued defrost to restore function. All checks good.

Arrived on site to flush sealed system. Flushed low and high sides of system and resoldered lines. Verified unit held vacuum and charged unit with refrigerant. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace base for spray arm. Replaced base test unit and unit leaking due to tub being warped. Will need to replace tub office to reschedule

Arrived on site to test unit for to and bottom oven not heating. Test unit and found red wire to element not getting any power. Found red wire melted at junction box advised customer her will need to fix the problem job complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Replaced sump andMotor. test unit no leaks present job complete.

Arrived on safe to replace sump and motor and element. Replaced both parts test unit and unit test good job complete.

Arrived onsite to replace previously diagnosed parts. Upon arrival customer stated ice maker began making ice. Checked bin and ice bin is full. Recommended Cust dump half of the bin to insure ice maker is operating consistently. Checked freezer compartment and no signs of frost or ice buildup. Did notice that the only frost was on the liner and glass face of the drawers and the UI. This is normal but is only more noticeable due to the dark background as apposed to a white liner. Door bracket has nothing to do with door seal making contact. Unit is functioning properly. Job complete

Office add on Arrived on site for no cool fridge . Both sections are room temp . No frost on either evap. Fans running but compressor not . Ran diagnostics and compressor test . Compressor not running and cool to touch . Hard power cycled down . When powered back up compressor kicked on . Waited around for awhile ran temp . Freezer temps had dropped 15 degrees. Advised customer to monitor for next 24-48 hours to see if problem returns . No water leaks detected at time of service. Job complete

Arrived on site for fridge vibrating . Found compressor is vibrating when its on max speed . Found leveling feet up. Adjusted feet and loud vibrating noise is gone . Advised customer on normal ramping noises with unit . No water leaks detected at time of service. Job complete

Arrived to instal previously diagnosed and ordered part. I removed and replaced the UI and tested. The unit heated and cycled and the lights and light button worked as designed. Operational test good.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Found the unit stuck in a harvest cycle but the unit not turning. Did verify voltage to the icemaker. Found the key rotating arm broken. Replaced the icemaker and tested the unit. The unit began to cycle and operate as designed. Call complete.

"Arrived to inspect LF burner not igniting. I found that the burner cap required adjustment and after, operated as designed and ignited quickly and consistently. The CX inquired about flame adjustability on the RR burner and I advised them that is was working normally, even though the adjustment range was only within a few degrees of knob rotation and I explained that is how the valve assemblies are manufactured. Operational test good, no gas leaks detected during service.."

Arrived on site to diagnose a microwave that has lights not working. Found no surface light bulb installed in unit and advised customer that light bulb is considered a consumable item and isn't covered under warranty.

"Arrived to inspect power, but no heat. L1 to L2 measured as 67VAC. L1 123.4 VAC and L2 to neutral 9 VAC. I advised the builder that the electrical supply will need to be corrected and the unit should operate as designed."

Arrived on site to test unit for unit not drying dishes. Test unit and found opened element. Replaced element test unit and unit test good job complete.

"Arrived to instal previously diagnosed and ordered parts. I verified the compressor was unable to produce enough fluid transfer, causing the ice balling and insufficient cooling. I tapped the system and found it had refrigerant within it and recovered the mfg specified amount, within measurement means. I removed and replaced the compressor, dye drier and service port and vacuumed to 310 microns. Holding for 15 min, I charged with the mfg specified amount of refrigerant and then leak checked all accessible parts of the system. I found no leaks with the system at rest or running and completed testing. The unit operated and cooled as designed. No water connections to unit, operational test good.

Arrived on site to diagnose a range that is giving f3 e1 error code. Found wiring for oven sensor damaged and repaired wiring. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator with dirty ice. Ran fresh icemaker fill and found no particulates in water. Found dust particulates freezing to outside of ice cubes that are sitting in ice bin. Advised customer on findings and no repairs can be done to correct issue. Advised customer using more ice will circulate old cubes out and new cleaner ice will get in to bucket. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator with inconsistent temperatures. Found no failures to unit at this time. Advised customer on return air vent location and need to no block it with items. No repairs needed and no leaks were found at time of service.

Drive down side for refrigerator needing previously diagnosed parts. Upon arrival reconfirmed issue and after for the inspection found freeze the door functioning as designed and unit only needed refrigerator lower door gasket and bushing spacers added hinges but during reconfirming your previous diagnosis I found that the gasket is fully insulated into the door itself and when trying to remove the gasket it was ripping insulation out of the door not allowing a new gasket to be properly and securely installed. I also found that the liner between the Mooney and bar of the freezer and fridge food compartment was starting to separate from the other line are causing a much larger air gap to occur that cannot be repaired due to liner separation and insulation failure. Will need finding supported to AHS that unit cannot be guaranteed a safe repair at this time due to liner failure. Call complete

Arrived on site for dryer needing previously diagnosed ACUs. Upon arrival inside required part unit is now functioning as designed. Reminded customer of power cord being needed once youre ready to reconnect and permanently use unit. Call complete

"Arrived on site for a refrigerator thats not dispensing ice or water. Inspected unit and work area. The customer advised that he had just replaced the filter prior to the previous trip and that after the previous trip, the unit worked for a little while before completely stopping again. Attempted to dispense water from the water dispenser and found the valve buzzing but no water coming through. Checked the reservoir and did not find any of the water frozen. Replaced the filter head housing and tested the unit. With the filter, there was still an issue with water pressure. Once removing the filter, the unit began to work and operate as designed. Spoke to PR and was advised that because the unit wouldnt work with two different filter heads, the issue would be with the filter. Advise the customer of the issue. Call complete."

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. The customer advised it broke off when she closed the lid at some point and she has had to use the broken piece that fits inside the latch in order to get the unit to work. Did confirm the customers complaint and replaced the strike. Tested the unit several times and diagnostics and did not have any problems. Advised the customer the unit is working as designed. Call complete.

"Arrived onsite for ice machine not producing ice. Upon arrival customer stated after a clean cycle the unit stopped functioning. Inspected unit and found ice accumulation under evaporator near valve spout. Ran test and found only a small trickle of water entering unit. Notified customer that a bad valve with no water entering and system cooling could have caused the ice accumulation. There is a slight chance that the system could experience a sealed system failure. Customer approved the valve replacement. Tested unit and unit and full water supply was restored. Evaporator plate is frosting. Instructed customer to leave door open and get ice accumulation thaw over 24 hrs, then start unit.

Arrived on site and inspected washer and found customer has a video of the noise that they hear. Noise is happening because washer is too close to the wall and water lines are banging against rear panel. Hoses have been tapping so hard that paint surface on the wall is damaged. Instructed homeowner that Moving washer forward a few inches will help also showed correct loading to avoid unbalanced loads. Job complete

"Arrived on site and inspected washer and found load and go drawer will not close properly so loading all reservoir is not engaging by detergent pump. Removed lower drawer and found water removal hose is out of place. After rerouting hose drawer will close properly and detergent pump is working correctly, job complete"

"Arrived onsite and replaced main control and light bulb. Unit is now operating as designed."

Arrived onsite for not making ice and found unit water turned off and hose pinched. Unpinched hose and turned water on! Unit is now operating as designed. All checks good.

"Arrived onsite and replaced the valve for producing ice but not dispensing water, but found fil tube in liner frozen. Raised fridge temp to prevent freezing fill line. Advised customer on status.

Arrived onsite for unit indefinitely repeating the rinse cycle on any load. Cleared error code indicating water fault and advised that if no measures to clean scum out of unit were being taken that build up could cause misreading in airtrap. Detailed advice on cleaning unit with vinegar to maintain and eliminate sudsing/ scum related errors. All else checks good.

"Arrived on site for a dishwasher thats not starting cycles. Inspected unit and work area. The customer advised when she went to go start her cycle, the unit would seemingly drain for a few minutes and then it would completely shut off. Tested the unit and confirmed that the customer was correct. Looked underneath the dishwasher and found the overflow switch stuck and after clicking in the overflow switch and letting it pop back out, found the unit starting to work as designed. Tested the unit in a pro wash cycle and normal wash cycle twice. The unit filled and began recirculating as designed. I did notice an over sudsing issue going on which couldve contributed towards this issue to begin with. Did explain to the customer about proper soap usage and advise the customer to run a few loads without soap do to amount of oversuds in happening inside Herbert her dishwasher. The unit is now working as designed. Call complete."

Arrived onsite for F2E1 ERROR CODE. Upon arrival found F2-E1 stuck key. Keypad is not responding to any function. Need to replace console. Replaced console and test unit by preheating both ovens to 350. Unit operates as designed. Job complete

"Arrived onsite for unit not making ice. Upon arrival, the ice bin is full. Am not finding issues at this time. Job complete"

Arrived onsite for Fridge freezer gasket loose. Upon arrival inspected unit and found the FC door gasket not attached to door all the way around. Could not secure gasket correctly. Need to replace gasket. Replaced gasket and now secured to door. Job complete

Arrived onsite for door is difficult to open and close. Upon arrival test door and it was rubbing from behind the cabinet. Found that the drain hose was connected incorrectly and causing door hinge and spring to rub the hose. Reinstalled the drain hose and test door. Door now opens and closes smoothly. No leaks present at this time. Job complete

"Arrived on site and inspected refrigerator and found dispenser starts off with good water flow but slows to a trickle after dispensing a few cup fulls. Water filter was replaced two months ago, customer is not using every drop Brand filters. installed filter bypass and dispenser is working properly. Customer has another water filter on hand and after installing the new one it is working properly. Installed first filter again and water dispenser starts having a pressure problem again. Problem was original water filter. No further repair is required at this time, job complete"

"Arrived on site for no,ice. Icemaker not running through a forced harvest replaced icemaker,icemaker running through a harvest no water to icemaker diagnosed a defective valve also. Replaced valve,ran icemaker through a cycle harvest passed and filled with water.

"Arrived on site for dryer taking to long to dry. Upon arrival confirmed issue. After further inspection I found no kinks, breaks, clogs, or other failures within heating hardware, stats, fuses and timer and exhaust hose. Found exhaust blower working as designed with great airflow.. call techline and spoke with Austin Sr# 7733996366. I also used test kit on dryer when it was connected to exhaust vs disconnected. When disconnected unit worked as designed with an average of 143 degrees of heat. When connected test kit would immediately go into the red indicating unit still had a clog with home exhaust. Recommend to customer to have dry vent cleaning company back out to double check vent from end to end. Also recommended looking into haveing construction crew redirect vent through exterior wall of home that dryer is next to. Unit functioning as designed and Techline stated no further repairs to be done. Call complete"

Arrived on site for washer not filling up all the way. Upon arrival confirm complaint and customer provided photos of some of the clothing and articles of bedding showing signs that unit was not being fully submerged when filled. Entered diagnostics found no error codes but after disassembly of unit found slight clog in the pressure air trap assembly. After a removing clog I reassembled a test unit and found the unit was functioning as designed and also went over previous instruct with customer over settings and how washer is the function due to pre-manufactured settings within main control. Found no leaks During test and unit function as designed and documented issue with techline online. Call complete SR # 7732223640

"Arrived on site for no ice. Found broken wires at door hinge,repaired wires power cycled unit icemaker ran through a cycle and filled with water.No warranty due to broke wires and correct repair would need a new door."

"Arrived on site to test unit for front center burner not igniting. Found grease/oily substance on igniter preventing spark from reaching burner cap. Cleaned igniter, tested unit, unit now working as designed. Customer stated ovens acting erratic. Advised customer to connect unit to WiFi for software updates. Provided WiFi team phone number if any issues connecting. No leaks detected. Job complete."

Arrived on site to test unit for water leaking noise. Found no sign of leak from any connections or hoses. Advised customer on how unit periodically defrosts and may be hearing frost melting when defrosting. Advised customer to monitor and if issue persists take a video. No leaks detected. Job complete.

Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit. Found auger motor not energizing. Removed cover plate and found ice accumulation covering connector. Thawed ice and found wiring connector corroded completely. Pins from original motor stuck in connector. Called SW for parts research. Harness is part of the door

Arrived onsite for broken outer glass. Replaced glass. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site to test unit for freezing items in refrigerator and no ice or water, tested unit found temp in RC set to 42 and FC to -4, not that the diffuser box was lodged in sideways causing a 1/2 inch gap allowing freezer air to constantly blow into RC freezing filter head, stopping water flow to dispenser and ice maker, secured diffuser correctly, tested damper, it is working properly now, advised customer that the water lines should defrost on there own, unit is now running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed control, replaced control, tested unit, unit now running as designed, job complete"

"Arrived on site to replace previously diagnosed basket, replaced basket, tested unit , customer put a load in wash to make sure it was running correctly, customer approved, unit is now running as designed, no leaks detected job complete"

Arrived onsite to install new DW door panel. Upon arrival I installed new panel and nameplate and tested unit and found unit operating as designed. Job complete

"Arrived on site to test unit for not functioning correctly, tested unit found that the ice machine making to much ice, all other components working good, replaced thermistor, tested unit unit now running as designed advised customer to monitor and if the unit is still producing to much ice to call us back at this time ,job complete"

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new evap cover and tested unit and found unit operating as designed. Jobs complete.

Arrived on site to replace previously ordered parts for refrigerator. Replaced filter head and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

"Arrived onsite for washer not spinning and making a grinding noise. Upon arrival inspected unit ran quick spin test and noise was apparent. Removed agitator for inspection and found shaft not spinning. Also found tub rusting internally and becoming brittle. Tilted unit back and oil was dripping. Coupler was worn. Unit would need rebuild.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the pressure switch and tested the unit. The unit immediately began to start draining. Ran the unit through an auto test in the unit ran as designed with no leaks present. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for washer not starting . Customer is concerned when turning the knob or pushing start button for first time all the lights on the control light up, and hast to push the start button again to start the wash cycle. Ran diagnostics no error codes and diagnostics wash past all phases. Instructed customer that this is normal, basically its waking the computer board up. No water leaks detected in time of service job complete"

"Arrived on site , replaced icemaker and inlet tube . Ran harvest . All checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site , replaced control and UI . Ran diagnostics all checked normal. No lint build up at time of service. Job complete"

Arrived on site replaced UI control. Ran several diagnostics tests. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site and inspected dishwasher and found left hand linkage is loose, after reattaching door is working properly. No further repair is required at this time if linkage fails

"Arrived on site and inspected dryer and found it is running but not heating. Inspected incoming power and found one leg only has 12 V. Incoming power is not correct and will be needed to correct it. After incoming power is corrected dryer should be working properly.

"Arrived onsite for stuck button error code and spontaneous activation of preheat select. Reset and tested unit. All checks good. Unit is now operating as designed. Advised customer that if symptoms persist, control panel will need to be replaced."

Arrived onsite and found unit operating with hi simmer height on each burner. Adjusted the flame height to improve simmer performance. All checks good.

"Arrived one site to inspect refrigerator door not opening. Upon further inspection, customer advised that the the FC door does not open at times due to ice build up in the bottom left corner of the door. I placed my flashlight at the bottom of the FC section and found gaps in the gasket on both left and right corners of the FC section. Also found the same issue with the RC door. I contacted techline and spoke to TJ and advised of the complaint and my findings. "

Arrived onsite for cook time settings concern and rattling. Tested and found unit operating as designed. advised customer on findings and instructed customer on design. All checks good. Unit is now operating as designed.

"Arrived on site to inspect refrigerator fan hitting ice. Upon further inspection, I found the FC evap fan making a rattling noise as if it were hitting ice. I disassembled the FC section and removed the evap cover to find a block of ice on the evaporator equivalent to a defrost issue. I found a service bulletin through the manufacturer regarding the placement of the defrost thermistor. I found the thermistor in the wrong position and corrected per service bulletin. Using my steamer, I removed the ice and monitored cooling and found the evaporator with a good frost pattern. Tested the defrost element and it is showing 40ohms and 120V. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator gaskets not sealing. Upon further inspection, I found both door gaskets sealing properly. Customer advised that when they close the RC door, the FC door pops open and doesnt always close. I advised of this air tunnel from the FC to the RC sections that when the doors are closed it will push the air pressure to the other cabinet. I found the unit not leveled and corrected it then found the unit tilts to the right side due to the floors not being level. Using manufacturer approved silicone, I sealed the gaps in the liner/cabinet. Tested unit and it is operating as designed. No water connections to the unit, job completed."

Arrived onsite to install previously diagnosed parts.replaced water tube and used both fitting. Test unit and unit operates as designed. No leaks present at this time. Job complete

Arrived on site and found that after the last service the customer waited to see if the LP dissipated per instructed. They found the unit no longer excessively leaking. We found the unit working as designed. Call complete.

Arrived on site. Installed bin thermistor and cover ran diagnostics all test passed.