Service History 495

Near New Braunfels, TX 78130
Noah D
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to install light for not illuminating freezer. Replaced light and tested, no problems found. Complete"
Near Georgetown, TX 78626
David S
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed parts. I installed a new arm and extension in the ice maker. No water leaks detected. Job complete.
Near Austin, TX 78744
Kevin
Job Details: 06/02/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found stuck key error, ran a diagnostic cycle and found your case has failed and wash plate is seized. Please gear case, wash plate, actuator, and cam kit and washer is now operating properly. Ran a diagnostic cycle after repair no water leaks from connections at time of service, job complete"
Near Hewitt, TX 76643
Jonathan
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator that is leaking from behind the unit. Inspected unit and work area. Placed unit and a water dispenser and found water turned off to the unit. Turned on water to the unit and water began to flow and drip from the water valve. Removed water valve and checked connections. Found water leaking from a crack on the valve. Replaced valve and tested unit. Unit is working as designed. Call complete.
Near Spring Branch, TX 78070
Noah D
Job Details: 06/02/2020
VENTHOOD GE JV348L2SS "Arrived on site to inspect venthood. Upon inspection found all parts of vent hood working and hung correctly, fan worked and lights worked, job complete"
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/02/2020
RANGE JENN-AIR JGRP548HL00 "Arrived on site to inspect range for not doing weird things and not heating oven, upon inspection found a rotary board error, will need both rotary boards. Ordering boards, will need 2 hours due to complexity. Office to reschedule ; ordrng 1 2HOURS (2HOURS ) and 2 W11355248 (UI )s"
Near Austin, TX 78750
David
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS321SDHW "Arrived on site to diagnose refrigerator that customer said wasn’t cooling as well in RC, and had some frozen items in the RC as well. Performed diagnostic and checked RC. Found that the air gaps on the back of the shelves were obstructed, blocking airflow from effectively reaching the bottom of the compartment. Found several large bottles in the back and other large items that weren’t allowing air to travel well and items next to the blockages were freezing. Diffuser is opening and closing as designed. Advised customer to open up the airflow channels and move those large items and they should experience better cooling. Settings were set to max cool in both compartments, so this could also be limiting the effectiveness of cooling with the unit pushing so hard. Reduced temp to recommended in RC and 1 cooler in FC. All is working as designed at this time, unit is just full and obstructed. Call complete."
Near Pflugerville, TX 78660
Scott
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site ,unit has been acting normal for pass 3 days . No frost found on either evap . Fan working normal . Tested IM all checked normal . Did find temps set really low . Raised temps . No water leaks detected at time of service. Job complete ."
Near , TX 78621
Andy
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KRFC604FSS03 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Austin, TX 78717
David S
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site to install previous diagnosed part. I gained access to the dual valve and replaced new. I found then vap pan full of ice and clogged. I steamed out the drain and removed the ice. I gained access to the drain tube and found a restriction in the drain tube cause water to leak out of the fresh food side of the fridge. I removed the restriction. No water leaks detected. Job complete.
Near Hewitt, TX 76643
Jonathan
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Inspected unit and work area. Replaced evaporator fan and tested unit. Unit began to develop a decent frost pattern and evaporator fan kicked on. Unit was cooling and was working as designed. Call complete."
Near Briarcliff, TX 78669
Brandon
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of dispenser not opening, found broken dispenser, I replaced dispenser, unit tested good."
Near Kingsland, TX 78639
James
Job Details: 06/02/2020
OVEN FRIGIDAIRE fef379ack Arrived on site and tested operation. Found bake and broil not functioning. Tested elements and found to be good. Found visual short on control. Installed new control and overlay. Tested operation and found unit working properly. Job complete
Near Austin, TX 78744
Kevin
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and replaced both friction pads, after replacement door is now operating properly. No water leaks from connections at time of service, job complete"
Near Hutto, TX 78634
Wesley
Job Details: 06/02/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite for poor drying concerns and found unit vent hose crushed and blower housing full of lint. Removed lint. Repaired vent hose to restore airflow and help dry times. Also advised customer that having the vent in house cleaned was necessary.
Near Austin, TX 78725
Jacob
Job Details: 06/02/2020
MICROWAVE WHIRLPOOL WMH31017HS5 Arrived onsite for unit being noisy during fan operation. Tested unit. Found that fan was making more noise than usual. Pulled down unit. Found a little bit of duct insulation tape was touching the fan. Removed insulation tape. Tested unit. Unit test good. No issues at this time. Job complete
Near Temple, TX 76502
Al
Job Details: 06/02/2020
REFRIGERATOR GE TBX21NICBRWW Arrived to install previously ordered part.Removed and replaced the condenser motor.Unit now operates as designed.Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining . Brown glass shards stuck in drain pump remove glass tested unit I’ll check good no water leaks detected at time of service job complete.
Near Lago Vista, TX 78645
Paul
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for a refrigerator with loose door handles and a door getting stuck. I tightened the door handles. I found the RC door with a good suction on it after the door had been opened and closed shut after a few seconds of being shut. I explained to to customer that this was normal but it would eventually equalize after a few minutes especially when the dampener was open in the RC. The unit is working as designed. Call complete.
Near Austin, TX 78701
Jacob
Job Details: 06/02/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making loud buzzing noise during cycle. Tested unit. Loud buzzing was present. Tried to use pads. Did not fix issue. Saw that the unit had cabinet damage. Called Techline. Suggested to replace the cabinet and blower housing and exhaust vent as well. Got SR#7727965587. office to reschedule ; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 W11233548 (panel) and 1 WPW10211911 (housing) and 1 WPW10342188 (pipe-exhst)
Near Round Rock, TX 78665
Andy
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator not making ice. Upon arrival customer informed me that unit will not make ice on its own but does when put on fast ice. Tested and inspected unit and found FC temperature setting was not at recommended setting making FC not as cold as needed to make ice. Reset FC temperature.
Near New Braunfels, TX 78132
Noah D
Job Details: 06/02/2020
WASHER MAYTAG MVWB835DW3 "Arrived on site to inspect washer for loud noises during operation and smell, checked operation with 7towels inside of washer, all functions checked out. Smell was coming from cap in agitator, instructed Customer to clean out cap. No problems found. Complete ;
Near Pflugerville, TX 78660
Wesley
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found 3 cubes fused and were propping up the fill arm so the ice maker never produced more than one batch. All checks good.
Near Austin, TX 78744
Kevin
Job Details: 06/02/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site and added final bolts to agitator, ran a diagnostic cycle and a calibration cycle and both passed, job complete"
Near Austin, TX 78759
Scott
Job Details: 06/02/2020
WASHER WHIRLPOOL MHW5500FC1 Arrived on site for no response from controls . Found tub light strobing . Checked and found control and latch normal . Found UI control failing . Will need UI . Please call to set return . Unable to test . No water leaks detected at time of service. Job complete .
Near Leander, TX 78641
Lou
Job Details: 06/02/2020
DRYER WHIRLPOOL WED8000DW0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it was making a thumping noise. Disassembled the unit and found the tension pulley was broken and the back right roller and back middle roller were not rolling. I removed and replaced the tension pulley, all six (6) rollers-2 rollers came from my van stock (WPW10314173)and the belt was the wrong size. I had an extra belt in my van stock (W10610882) to replace the old belt. Reassembled the unit and tested and it is operating as designed. Cleaned the lint form the unit, job completed."
Near Cedar Park, TX 78613
David
Job Details: 06/02/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to diagnose dishwasher that was ending cycles early and making noise. Performs diagnostic and found error code F4E4, wash motor failure. Ran unit and it kept stopping during diagnostic cycle, and diverter could be heard.
Near Leander, TX 78641
David
Job Details: 06/02/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to diagnose icemaker that was making low ice and melting some. Performed diagnostic and ran unit. Found that unit was only filling about half as full as it was supposed to, resulting in low water and low ice. Replaced recirc pump with level sensor and retested. Unit is now filling as it should be, at proper level. Customer also informed me that the unit was making the door open choke even with door closed, but I was not able to reproduce at this time. All is working as designed. Call complete."
Near Lakeway, TX 78734
Brandon
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT790SAYM2 "Arrived on site for customer complaint of unit leaking, found leak coming from sump assembly, ordering sump assembly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10482502 (pump&motor)"
Near Kingsland, TX 78639
James
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and tested operation. Found no faults in memory. Ran diagnostics and found u it operating as designed. Instructed customer on best practices for optimal drying. Job complete
Near Austin, TX 78703
Jacob
Job Details: 06/02/2020
RANGE WHIRLPOOL KDRS467VSS04 Arrived onsite to replace surface igniter. Replaced surface igniter. Tested unit. Did not fix issue. Replaced module. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Kingsland, TX 78639
James
Job Details: 06/02/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and tested operation. Found no faults in memory. Ran diagnostics and calibration. Started normal cycle and found unit working properly and all functions test good. Job complete
Near Pflugerville, TX 78660
Wesley
Job Details: 06/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived onsite and found all issues described to be symptomatic of a glitching UI control. Ordering a UI to repair. ; ordrng 1 W11297728 (CONTROL UI)
Near Austin, TX 78749
Kevin
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Arrived on site and inspected refrigerator and found currently there is no frost buildup in freezer, took several pictures. Resident reported to apartment maintenance that there was frost that went away by itself. This was likely caused by an air leak caused by a food item. There is no issue with refrigerator at this time. Job complete 7727965288"
Near Austin, TX 78728
Paul
Job Details: 06/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a oven with the microwave light staying on and it’s not allowing the customer to use the oven and MW at the same time. I replaced the interlock assembly and the UI. I tested both units and both are working as designed. They can both be on at the same time. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and found evaporator still completely frozen. Customer was unaware of needing to be thawed. Using a steamer I thawed the entire evaporator and installed new thermistor harness. Reassembled and tested operation. Unit tests good. Job complete
Near Manor, TX 78653
Eman J.
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived onsite for refrigerator making noise. Arrived tested system. Everything works as designed. Job complete.
Near Georgetown, TX 78628
Lou
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher dispenser not closing or opening. Upon further inspection, the customer showed me where the dispenser door is catching on the upper rack and has torn the coating on the rack and the rack is now rusting again. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed and the dispenser door is opening and closing as designed. I contacted techline and spoke to Kathy and advised of the complaint and my findings. Kathy researched the issue and could not find anything regarding a repair in the form of a service pointer. Kathy has me check the back of the upper rack to see if there’s something keeping the rack from closing all the way and I found nothing. She recommended to replace the inner door panel, dispenser, upper rack, rails and rack wheels due to something not lining up. She provided file #77279666360. I am ordering the inner door panel, vent gasket, upper rack, all four rac
Near Austin, TX 78757
Scott
Job Details: 06/02/2020
WASHER MAYTAG MHW3505FW1 "Arrived on site for leaking washer . Found inner belle ow not in place of tub . Reset inner bellow on tub . Checked for any tears of punctures . Bellow is in good shape . Ran diagnostic, 9-1. Error code . Unit ran diagnostics normally . No water leaks detected at time of service. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 06/02/2020
MICROWAVE WHIRLPOOL WML55011HS3 Arrived on site to test unit for light not coming on. Found interlock not making contact with door. Replace interlock test unit and unit. Test good job complete.
Near Austin, TX 78717
David S
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL MDB8959SFZ4 "Arrived on site for f2e2 error code on dishwasher. I power cycled the unit and it remained. I tested the voltage from the control to the UI and found no voltage. I replaced the main control and the unit powered on as designed. I ran the unit through a diagnostics cycle, unit operated as designed no water leaks detected.
Near Copperas Cove, TX 76522
Al
Job Details: 06/02/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived to inspect washer tripping the breaker.Tested the unit and got NO error codes.Found the customers new build home is equipped with GFCI outlets throughout the home.I photographed the outlets and advised the customer contact an electrician to install non GFCI outlets to the washer, microwave and refrigerator, or the issues will continue to occur.Job complete.See SD pics for conformation."
Near Marble Falls, TX 78654
James
Job Details: 06/02/2020
OVEN KITCHENAID KODE300ESS02 Arrived on site and found no operation from console. Found thermal fuse has failed behind console.Installed new fuse and tested operation. Unit tests good. Job complete
Near Killeen, TX 76542
Al
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect dishwasher not washing.Ran diagnostics test mode and found the drain and pump and motor were defective.Removed and replaced them.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete.Customer satisfied
Near Austin, TX 78703
Jacob
Job Details: 06/02/2020
DRYER WHIRLPOOL WED88HEAW1 Arrived onsite for lent housing coming apart. Looked at unit. Saw that lent housing was missing a screw. Replaced screw. No issues at this time. Job complete.
Near Wimberley, TX 78676
Robert
Job Details: 06/02/2020
RANGE WHIRLPOOL WFG515S0EB1 Arrived on job for complaints of oven not working. Tested oven and found the sensor shorted. Replaced sensor and test operation normal.
Near Temple, TX 76502
Al
Job Details: 06/02/2020
DRYER MAYTAG MEDB835DW4 "Arrived to inspect dryer AF error code.Confirmed the code through diagnostics test mode and unit console was defective, not allowing the unit to power on.Checked voltage at the outlet and got 243/121/122.Ordering overlay and returning with all previously ordered parts.Needs more work ; ordrng 1 W11158457 (OVERLAY )"
Near Austin, TX 78758
Eman J.
Job Details: 06/02/2020
DISHWASHER IKEA IDT870SAGX0 "Arrived onsite for dishwasher not draining. Tested system, found no error codes. Pulled off disposable ho, unclogged it. Tested system, dishwasher drains. Everything works as designed. NO water leaks at time of service. Job complete."
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/02/2020
RANGE KITCHENAID KESS907SSS06 Arrived on site to test unit for broken glass top. Replaced glass top test unit and unit test good.
Near Austin, TX 78749
Kevin
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and inspected dishwasher and found no error codes, found customer is not using any rinse aid and hot water is not being run at the beginning of each cycle. Explained that these are things necessary for the dishwasher to perform well. Passed the information onto apartment maintenance dishwasher is operating as designed and no adjustment or parts replacement will make a difference in its operation, job complete"
Near Austin, TX 78717
David S
Job Details: 06/02/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer tripping the breaker. I inspected the unit and work area. I found the washer on a GFCI breaker. I put the unit through diagnostics and found no fault codes. I put the unit through a automatic test cycle and the unit operated as designed. I called techline and spoke with TJ sr# 7727956826. Advised techline of the situation. Techline advised if the unit is on a GFCI breaker it will cause the breaker to trip. Techline recommended the breaker be changed to a non-GFCI/Arch breaker. Job complete. No water leaks detected at this time.
Near Austin, TX 78723
Eman J.
Job Details: 06/02/2020
DRYER WHIRLPOOL WED7300DW0 "Arrived onsite for for dryer not heating. Tested system found that the heating element was faulty. Replaced element, tested system everything works as designed."
Near Georgetown, TX 78626
David S
Job Details: 06/02/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previous diagnosed parts. I gained access to the blower motor and replaced new. I also replaced the UI with new. I reassembled the unit and tested it. It operated as designed. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to replace user interface for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78754
Eman J.
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived onsite for refrigerator not dispensing water. Tested system found valve faulty. Replaced valve. Tested system, refrigerator dispensing water as designed. Job complete."
Near Austin, TX 78741
Leonardo
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit leaking from the front. Test unit and found left leg bend making the unit uneven and making unit leak will need to order new tub W10804026 and new vent WPW10428211. Office to reschedule ; ordrng 1 W10804026 (TUB ) and 1 WPW10428211 (VENT)
Near Lakeway, TX 78734
Brandon
Job Details: 06/02/2020
OVEN THERMADOR CM301US "Arrived on site for customer complaint of convection fan not working, cooling fan not working, and unit beeping. Submitting parts research for control, and fan motors. ; ordrng 1 CNOTE (PARTS RESEARCH MAIN CONTROL/CONVECTION FAN/COOLING FAN)"
Near Austin, TX 78703
Jacob
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite to replace left hand door to unit. Replaced door. Tested unit. U it tested good. No leaks at this time. Job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 06/02/2020
OVEN WHIRLPOOL WOS51ECOHS01 Arrived onsite and assisted customer in setting up internet on oven as it was not able to connect through barcode. Advised customer on use and care.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/02/2020
WASHER WHIRLPOOL MVWB855DC3 Arrived on job for complaints of not powering on. Found console not responding will need to replace console. ; ordrng 1 W11112662 (console)
Near Austin, TX 78735
Kevin
Job Details: 06/02/2020
DISHWASHER KITCHENAID Kudp02frss1 "Arrived on site and inspected dishwasher and found no standing water inside of tub, ran a diagnostic cycle and all functions are operating properly. Inspected drain hose and found no high drain loop. Corrected drain hose to prevent water siphoning back into dishwasher. Diagnostic cycle completed and drain pump is operating properly, job complete"
Near Austin, TX 78758
Eman J.
Job Details: 06/02/2020
DRYER WHIRLPOOL MED7230HW0 "Arrived onsite for dryer controls not working. Tested system found the control faulty. Replaced control, tested system still have issue. Ordering panel control W11413567, console W11406678 ; ordrng 1 W11406678 (CONSOLE) and 1 W11413567 (PANEL-CNTRL )"
Near Austin, TX 78717
David S
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for scratches door panel on washer. I inspected the unit and work area. I found a scratch going across the panel see so quick pic. I removed the damaged panel and replaced with new. I had the customer inspect the new panel. All looks good. Job complete. No water leaks detected.
Near Pflugerville, TX 78660
Andy
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78703
Jacob
Job Details: 06/02/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to replace control and UI panel. Replaced both parts. Unit turned on but was still not responding. After some further testing the control board in the back of unit stopped working again. Called Techline, suggested to check L1 L2, got 120v. Suggested to change drain pump and ACU at the same time. Got SR#7727962801. Office to reschedule.; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)"
Near Killeen, TX 76542
Al
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived to inspect dishwasher not starting. Ran diagnostics and found the unit is on a GFCI outlet, causing the issues.Customer will contact an electrician for repair to the outlet.All water lines were dry at the time of service.Job complete"
Near Austin, TX 78729
Scott
Job Details: 06/02/2020
WASHER MAYTAG MVWB750WQ1 "Arrived on site for low water and unit bouncing during spin . Found stator bolt was loose ,tightened down . Found valve log had failed . Replaced valve . Ran diagnostics. All checked normal . No water leaks detected at time of service.
Near Lakeway, TX 78738
Brandon
Job Details: 06/02/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of unit giving error code f2e1 stuck/shorted keypad.
Near Jonestown, TX 78645
Paul
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Roved onsite for refrigerator to replace the previous diagnosed part. I replaced the RC harness, the FC fan motor and harness, and the UI. I tested the unit and it is working as designed.
Near Robinson, TX 76706
Jonathan
Job Details: 06/02/2020
WASHER WHIRLPOOL WFW8540FW1 arrived on site for washer that was locked and continue to drain. Inspected unit and work area. Found unit would not unlock or go into an auto cycle to unlock the door. Placed in in service diagnostics and found F3 E1 (water level sensor error) and F8 E1 (low/no fill error codes). Unlatched the door lock by hand and grabbed picture of model and serial number.
Near Canyon Lake, TX 78133
Robert
Job Details: 06/02/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on job for complaints of top rear sticking up. Confirmed the top is damaged. Took pictures. Will need top to complete ; ordrng 1 W11183708 (TOP)
Near New Braunfels, TX 78130
Noah D
Job Details: 06/02/2020
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site to inspect cooktop for cracked glass, replaced cooktop and tested. No problems found. Job complete"
Near Belton, TX 76513
Al
Job Details: 06/02/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1 Arrived to install previously ordered part.Removed and replaced the grid cutter.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Meadowlakes, TX 78654
James
Job Details: 06/02/2020
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived on site and tested operation. Found very little water flow and valve humming loudly. Found solenoid discolored and hot to touch. Installed new valve and tested operation. Found unit working properly. Job complete
Near Cedar Park, TX 78613
David
Job Details: 06/02/2020
MICROWAVE WHIRLPOOL WMH31017AB4 "Arrived on site to diagnose microwave making large amount of noise. Performed diagnostic and ran unit. Could hear magnetron being excessively loud and vibrating unit, as well a very strong burning odor. Recommended repair is new mag and transformer.
Near Pflugerville, TX 78660
Andy
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near McGregor, TX 76657
Jonathan
Job Details: 06/02/2020
OVEN WHIRLPOOL WOC75EC0HS03 Arrived on site for microwave oven combo that is showing an F1E6 code. Inspected unit and work area. Power cycled unit and replaced unit and I microwave cycle. Unit ran for 35 seconds and then flash an F1 E6 (microwave magnetron). Ordering magnetron and inverter board in case to complete repair and will return. ; ordrng 1 W11325604 (INVERTER ) and 1 W11346197 (MAGNETRON )
Near Lago Vista, TX 78645
Paul
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the error E2 in diagnostics test 56. I checked voltage into the harness at the ice box in service test 57 and when the motor was supposed to run I had 12VDC. I also had 120VAC to the mold heater. The icemaker is defective. I replaced the icemaker and tested the new one in test 57 and ran test 45 fill. The icemaker is working as designed. I ran test 36 and tested the ice box fan and found it working as designed. Call complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 06/02/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived onsite and replaced screws with wider threading to correct trim issue. All checks good. Unit is now structurally sound.
Near Pflugerville, TX 78660
Scott
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site ,replaced tube ,fitting and gasket as well as per a gummed around fitting . Ran IM harvest all checked normal . Job complete . No water leaks detected at time of service."
Near Pflugerville, TX 78660
Andy
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site for refrigerator freezing food in RC. Tested and inspected unit and found failed diffuser with thermistors. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78747
Kevin
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site and inspected refrigerator and found customer is experiencing a chemical aroma/taste from the displaced water and ice. Full refrigerator forward and disconnected water supply line from the rear and poured out a cup of water and customer cannot smell it here at the source. Removed water filter completely and ran several cups To purge waterlines and after doing this customer says the aroma is not present. Customer will make a decision whether to try a new water filter, used refrigerator without the filter, or go another route like an in-line water filter at the source. no water leaks from connections at time of service, job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 06/02/2020
DISHWASHER KITCHENAID KDTE204DWH0 "Arrived on site to inspect dishwasher drain pump noises. Upon further inspection, the customer provided a large piece of plastic that they found in the drain filter area. It was not from the dishwasher. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I did find water dripping from the diverter housing and advised the customer. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed with no water leaks at the end of service. Job completed.
Near Pflugerville, TX 78660
Wesley
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for slow drain and replaced pump and cleared drain line. Unit is now draining properly. All checks good.
Near Austin, TX 78734
Brandon
Job Details: 06/02/2020
DRYER GE DBXR463EG6WW "Arrived on site to replace motor, blower, and back panel, found broken thermostat and broken base, ordering thermostat and base. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH #507 THERMOSTAT ON PARTS BREAKDOWN ) and 1 WE13X20394 (motor plate)"
Near Georgetown, TX 78633
Cliff
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL KDTE234GBS0 Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found power switch on wall turned off. Reset switch to on position and tested unit. Found all is functioning properly at this time and no further repairs are needed. No leaks were found at time of service.
Near Canyon Lake, TX 78133
Robert
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 Arrived on job for complaints of not cold in freezer. Found large block of ice top right side took pictures. Will need SS tech. ; ordrng 1 TJ90SF8404 (TUBE) and 1 W10507884 (compressor) and 1 W11256565 (EVAPORATOR ) and 1 WPW10143759 (dryer)
Near Taylor, TX 76574
Andy
Job Details: 06/02/2020
DISHWASHER KITCHENAID KDFE104DSS0 Arrived on site to install previously diagnosed pump assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
David
Job Details: 06/02/2020
OVEN KITCHENAID KEBC208KSS04 "Arrived on site to diagnose range making noise and rattling when it’s on. Performs diagnostic and could hear blower fan scraping and making noise when either oven was on. Noise is coming from upper oven blower, but ordering both fans due to the loud noise coming.Ordering fans. Upper fan out of stock. ; ordrng 1 WPW10016550 (blower) and 1 WPW10176670 (blower)"
Near Georgetown, TX 78633
Cliff
Job Details: 06/02/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site to replace valve for washer. Replaced valve and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Jacob
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived onsite for unit not defrosting, power issues every 15min, and not making ice. Tested unit. Found that control board needed to be replaced. Replaced control board. Need customer to un thaw for 24hrs before using unit again. No issues at this time. Job complete"
Near Leander, TX 78641
Lou
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect refrigerator freezer light not working. Upon further inspection, I found the freezer light not working. I tested the switch and found it good. I tested the light module and found it bad. I removed and replaced the light module and as soon as I connected the harness to the light it came on. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Coupland, TX 78615
Andy
Job Details: 06/02/2020
ICE MACHINE WHIRLPOOL KUIC15PLXS1 Arrived on site for ice machine not making ice. Tested and inspected unit and found all operations are normal besides for compressor. Compressor is running hot and is pulling 3.0 amps did SS pre check. Compressor and evaporator will need to be replaced to complete repairs. No water leaks present at time of service.
Near , TX 78620
Brandon
Job Details: 06/02/2020
REFRIGERATOR GE CWE23SSHHSS "Arrived on site for customer complaint of valve noise, I replaced valve, instructed customer to replace filter. Unit tested good.
Near Leander, TX 78641
Lou
Job Details: 06/02/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven light and panel. Upon further inspection, I found that the range oven light bulb was broken and the outer door glass was coming apart. I am ordering the bulb and outer door glass and office to schedule return service due to parts being OOS. Also order a CNOTE-OFFICS TO SCHEDULE RETURN SERVICE WITH TICKET#248968 once parts arrive. No gas leaks detected during service.; ordrng 1 CNOTE (SCHEDULE WITH TICKET #258968) and 1 W10888179 (bulb-light) and 1 W11176456 (glass-door) and 2 WPW10481433 (nameplate)s"
Near New Braunfels, TX 78132
Noah D
Job Details: 06/02/2020
REFRIGERATOR KITCHEN AID KRFF707ESS01 "Arrived on site to inspect fridge for not keeping fridge cool, upon inspection found the fridge fan was frozen in place and defrost thermistor did not work. Replaced wiring harness. Job complete"
Near Killeen, TX 76543
Al
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL MFI2665XEM7 Arrived to inspect faulty ice maker.Confirmed the ice maker was defective and didn’t work.Removed and replaced it and unit filled and cycled properly.Customer told to wait 24 hours for ice.All water lines were dry at the time of service.Job complete
Near Leander, TX 78641
Lou
Job Details: 06/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, I tested the water dispenser and a few drops came out of the dispenser. I tested the ice maker and it harvested but I found the fill tube was frozen. I checked the harness at the bottom corner of the left FC door and the harness is good. I disconnected the water line and the left bottom hinge and tested the dispenser and water came out of the water line going to the valve. I found the water line inside the door was frozen. Using my steamer, I defrosted the water line inside the FC door and the IM fill tube and retested both. Water dispensed from the dispenser and the IM tray filled with water. Customer pointed out that one of the drawers in the RC section falls out. I found that the pan holder (shelf) was broken causing the pan to fall out when the door is opened. I am ordering the pan holder and office to return service due to part being OOS.
Near Austin, TX 78703
Leonardo
Job Details: 06/02/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not draining. Test unit and found glass in drain motor. Removed drain motor test unit and unit test good.
Near Leander, TX 78641
Lou
Job Details: 06/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator left door mullion not functioning properly. Upon further inspection, I found that the mullion top hinge was broken. Also found that the RC doors were badly sagging and touching at the inner top corners. . I removed and replaced the mullion and added grease to the top of the mullion where it meets the pivot block. Also, I adjusted both RC doors where they are level. Tested the doors and both, including the mullion, are functioning properly. No water leaks observed during service, job completed."