Near Dripping Springs, TX 78620
Kevin
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer and found that during a spin cycle what plate and basket are spinning at different rates independently of each other. Attempted to remove wash plate to inspect hub and it will not separate. A new washplate, and hub will be needed, Will also bring back gear case if needed. wash plate will need to be broken off. No water leaks from connections at time of service.; ordrng 1 W10752283 (washplate) and 1 W11035751 (gearcase)"
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/11/2019
REFRIGERATOR LG LFX31945ST/00 "Arrived on site and found both sections are warm, removed rear panel and inspected compressor and found it is running. Compressor is failing and will need to be replaced. A new control board will also be needed, refrigerator is prior to 2014. ordrng 1 4J00977P (ACCESS VALVE) and 1 ADH73150210 (UV DRIER) and 1 EBR73093617 (CONTROL) and 1 SEALEDSYSTEM and 1 TCA38091801 (COMPRESSOR)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFC150M0EW2 Arrived onsite for unit with f9 error. Found house wiring and junction wiring correct. Replaced control and tested good. Unit cooking and baking
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/11/2019
WASHER WHIRLPOOL CET9100GQ0 "Arrived on site and found F 70 error code showing on display, replaced control board and user interface diagnosed by previous technician and confirmed harness connecting them is good. Error code would still not clear, spoke with commercial tech line, this type of stackable has two power cords one 120 V for the washer and UI and another 240V cord that only powers the dryer heating and control. User interface showing power is deceptive and appears dryer should be running but it is actually not getting power. Found breaker is tripped after correcting dryer is working properly, job complete"
Near , TX 78628
Thomas L.
Job Details: 12/11/2019
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for strong gas odor during operation. The Mrs. explain to me that the left rear burner was being used when the odor was detected. All burners are operating properly at this time.
Near Austin, TX 78717
Paul
Job Details: 12/11/2019
WASHER WHIRLPOOL WFW86HEBW0 "Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the inner door, strike, and control panel. I ran the machine thru the auto diagnostics cycle and the unit worked as designed. Call complete."
Near Austin, TX 78750
Tyler B.
Job Details: 12/11/2019
MICROWAVE WHIRLPOOL WMH53520CS7 Arrived onsite onsite for unit door not closing.found interlocks broken. Replaced and tested good. Unit working and heating
Near Austin, TX 78734
Kevin
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KSSC42QVS03 "Arrived on site and inspected refrigerator and found driveshaft has dropped and is no longer making contact with ice bucket. Replaced shaft and ice will now dispense problem. No water leaks from connections at time of service, job complete"
Near Spicewood, TX 78669
Andy
Job Details: 12/11/2019
DISHWASHER JENN-AIR JDTSS245GX0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78754
Joseph C.
Job Details: 12/11/2019
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on site for “not cooking per times called for” complaint. Inspected unit and found temps not reading correctly. Sensor is off. Ordering new sensor. No leaks detected, at time of service.; ordrng 1 W10833885 (sensor)"
Near Austin, TX 78702
Scott
Job Details: 12/11/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site , ran diagnostics got latch error code . Replaced door latch . Ran diagnostics all checked normal . Nonwater leaks detected at time of service . Job complete ."
Near Cedar Park, TX 78613
Jonathan
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher for top rack wheels broken and burning smell. Inspected unit and work area. Found guide wheel had broken off from adjuster and rack pivot melted. Found right stopper missing. Found unit not leveled and door rubbing left side of tube. Removed rack adjuster and installed new. Installed pivots and rack stopper. Leveled unit, tested rack and door operation. Performed diagnostics mode and found fault code F5-E1, due to unit being unleveled. Monitored test cycle operation and tested heater at end of test cycle. All tested good, no water leaks detected. Spoke with customer on running cleaner though unit and user care guide."
Near Austin, TX 78733
Scott
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site ,replaced console and control. Ran calibration and diagnostic wash . All checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78704
Luis
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for no cool in fresh food ran diagnostics test 3 Evap fan not running,per customer prev company already installed ne wins motor. Removed cover found fan motor not running,checked harness connection found broken wire entering liner harness ran wire that sends voltage to fan motor.
Near San Marcos, TX 78666
Richard
Job Details: 12/11/2019
DRYER WHIRLPOOL WED4950HW0 Arrived onsite for the dryer that was not working properly. Found the vent hose in the wall was clogged causing blowback. Advised customer to get someone to unclog the vent tube in the wall. Dryer is working to manufacturer’s specs. Complete.
Near Kyle, TX 78640
Leonardo
Job Details: 12/11/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell. Test unit and could not find gas leak. Had unit on with gas for 40 minutes no gas smell at all. Called techline and got file number and Sr#7726611357.
Near Belton, TX 76513
Dylan T.
Job Details: 12/11/2019
DISHWASHER AMANA ADB1100AWB
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 12/11/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to inspect unit that does not heat properly. Tested unit to find it was heating 13° to high. Enter diagnostics and corrected temperature difference.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/11/2019
OVEN KITCHENAID KEBC101KBL06 Arrived on site to test unit for unit not heating. Turned broiler on and element getting nice and red. Turned bake on to 350 and unit got to 350. Could not duplicate the problem at this time.
Near Leander, TX 78641
Lou
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "arrived on site to inspect refrigerator lights not working and the open door sensor won’t turn off. Upon further inspection, I found the unit with no lights on. I placed the unit in diagnostics and tested the lights in both the RC & FC and the lights operated. I found the left RC door hinge cover was badly damaged and the reed switch was not able to read the door being open or closed. I removed and replaced the reed switch and cover and tested unit operations and the lights come on and the door open signal turned off. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Paul
Job Details: 12/11/2019
WASHER MAYTAG MHW5630HW0 "Arrived onsite for the washer not draining. I found the washer full of water when I arrived. I checked stored error codes and found an F9E1, F0E2, & F5E3. I ran service test 4 and found the drain pump running but not pumping water correctly. I found two small pads between the basket and tub covering the drain hole out of the tub. I removed the pads and tested the unit in test 3 then 4. The unit drained the water properly. I ran service test 12 and the unit completed the cycle and worked as designed. There were no water leaks present at the time of service. I explained to ms that all small items needed to get washed in a net to prevent this from happening
Near San Marcos, TX 78666
Leonardo
Job Details: 12/11/2019
VENTHOOD KITCHENAID KXW9748YSS0 Arrived on site to test unit for light bulb burning out. Replaced sockets and light bulb test unit and unit test good job complete.
Near Pflugerville, TX 78660
Al
Job Details: 12/11/2019
OVEN WHIRLPOOL WFC310S0ES3 Arrived to install previously ordered part.Removed and replaced the control.Reassembled and unit tested as designed.Unit now heating properly.Job complete
Near Georgetown, TX 78626
Arthur B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite form customer complaint of no water dispensing out of front. Found full bin of ice. Tested both paddles using ice dispenser connections side of UI. Both work. Found UI faulty. Ordering UI.All water connections were dry at time of service.; ordrng 1 W11284720 (panel-ui)
Near Austin, TX 78723
Joseph C.
Job Details: 12/11/2019
WASHER MAYTAG MVWX700XL2 "Arrived on site for “not completing cycles and wet clothes” complaint. Inspected unit and found faulty drain pump. No leaks detected, at time of service.
Near Buda, TX 78610
Kevin
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "Arrived on site and found 45 degrees in fresh food, 27 degrees in freezer, no error codes on test 56, test 57 and 45 passed. Spoke with LM hey small refrigerant leak was likely caused when fresh food thermistor was replaced. Will need to bring back Fresh food evap, compressor, drier stub, UV drier to correct issue.; ordrng 1 8201675 (compressor) and 1 NEEDSAUTHO and 1 SEALEDSYSTEM and 1 SF8404 (STUB) and 1 W10143759 (drier (service)) and 1 WPW10608485 (evaporator), states that autho needed"
Near Pflugerville, TX 78660
David
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to diagnose a dishwasher not drying dishes properly. Performed diagnostics and found no error codes present. Ran diagnostic cycle and found large amounts of suds present. Unit was running properly but oversudsing. Advised customer on settings to increase the quality of their drying. Advised to run the hot water before, constantly using rinse aid, and using all the high heat settings. Due to the high amount of suds recommended running a dishwasher cleaner as well.
Near New Braunfels, TX 78132
Robert
Job Details: 12/11/2019
OVEN KITCHENAID KOCE500ESS05 "Arrived on job for oven not keeping temp, upon testing we found the element was working as well as getting correct voltage, we tested sensor and calibrated which all worked correctly, Voltage in relay on control was intermediately working.Office to reschedule.; ordrng 1 W11179310 (CNTRL)"
Near Austin, TX 78738
Luis
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KBSD618ESS01 "Arrived on site for ice build up in freezer. Found ice forming on left side wall,found gasket not sealing to cabinet. Remolded freezer door gasket checked door seal good"
Near San Marcos, TX 78666
Richard
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for the icemaker leaking upon inspection found ice maker assembly was broken and dangling. Replaced ice maker assembly with new. Tested good no leaks detected. Complete
Near Georgetown, TX 78628
Arthur B.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRB119WFBM01 Arrived onsite for customer complaint of bottom mount refrigerator RC door damage. Confirmed damage. Removed and replaced door and handle. Reassembled. Door sits well to cabinet. No other issues found.
Near San Marcos, TX 78666
Richard
Job Details: 12/11/2019
WASHER WHIRLPOOL WFW6620HC0 Sr# 7726605065 arrived on site for washer not working properly. Customer stated washer was continuing to tumble with one min left on timer. Would continue tumbling for twenty min or more. Customer would have to manually turn off washer. Note that wrinkle prevent was not selected. Customer noted a humming noise that continued throughout the wash cycle. Ran diagnostics and found no error codes. Ran quick cycle But did not experience the tumbling situation but did hear the humming noise during the wash cycle. Called tech line and they stated they would place the washer in product review for the engineering department to determine what to happen next.
Near Austin, TX 78737
Luis
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site to install parts from prev diagnosis. Installed updated control,shaft and button bin. Tested water dispenser good water flow,tested ice dispenser good.
Near Austin, TX 78759
David
Job Details: 12/11/2019
WASHER MAYTAG MHW5630HW0 "F0E2, F0E5. Arrived on site to diagnose a washer that was leaving blue stains on clothes. Found error codes F0E2 for over suds and F0E5 for off balance load. Removed dispenser drawer and found detergent buildup under the drawer. Replaced dispenser and advised customer to also reduce usage a little and possibly switch brands / change temp settings to help dissolve better. No water leaks found at time of service. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ "Arrived on job for fridge not filling up water, water filter was clogged, instructed customer on proper use and replacement. Complete"
Near Pflugerville, TX 78660
Al
Job Details: 12/11/2019
RANGE WHIRLPOOL RF362LXTB Called Whirlpool safety Team and spoke with ADAM. Advised him of my findings.Adam spoke with the customer
Near Killeen, TX 76542
Dylan T.
Job Details: 12/11/2019
REFRIGERATOR KENMORE 10650023211 Arrived on site customer complaint was icemaker bucket was broken need to order the correct part and get customer reschedule; saved tckt
Near Leander, TX 78641
Lou
Job Details: 12/11/2019
REFRIGERATOR LG LMXS30796S00 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the right RC window door latch and tested. Door latches as designed. No water leaks observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for water leaking and frost in freezer. Checked door seals good,ran diagnostics found ice box fan not running,removed cover found ice blocking fan blade in motor,removed ice ran ice box fan good,reassembled u it ran diagnostics all test passed,checked door seal good,ice box fan running."
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2019
WASHER MAYTAG MVWX655DW "Arrived on job for washer making noise, upon inspection we found the basket was spinning a little off from the axis, during spin we heard a strained effort from gear case area , ordered parts needed.; ordrng 1 W10586077 (basket) and 1 W10870913 (gearcase)"
Near Leander, TX 78641
Jonathan
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Performed diagnostics mode, found no fault codes. Monitored test cycle and checked amp draw to heating element. Found heater drawing 6.5 amps. Found rinse aid container empty. Spoke with customer on user care guide. All tested good, no water leaks detected."
Near Leander, TX 78641
Lou
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer showed me some ice cubes that were half formed. I tested temps in the FC=09 degrees. Using my jumper wire, I tested the ice maker at points T-H and it operated as designed, but very little water was dispensed into the tray. I removed and replaced the valve and retested and the ice maker is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 12/11/2019
RANGE JENN-AIR JGRP436WP02 "Arrived on job for oven not holding temp, upon talking to customer we found the igniter had not been reigniting to keep the temp, we changed out the igniter and retested, screws were cross threaded in the manifold, we put together the oven with screw and ordered parts to replace whole manifold assembly. Testing passed. Office to reschedule to replace screws ; ordrng 1 W10311335 (burnr-brlr)"
Near Round Rock, TX 78665
Al
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect ice maker and dispenser issues.Customer advised he hasn’t changed the water filter since he purchased he unit due to his water softener.I removed the filter and unit began dispensing water at full flow and water filled the ice maker.All water lines were dry at the time of service.Job complete
Near Burnet, TX 78611
Thomas L.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW4855HW1 Found noise is coming from pulley that is hitting bowed pulley cover. Office to locate part and reschedule with customer .; ordrng 1 W11409708 (COVER)
Near Smithville, TX 78957
Cliff
Job Details: 12/11/2019
WASHER MAYTAG MVWC565FW1 Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found loose pulley mounting nut. Tightened nut and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78723
Joseph C.
Job Details: 12/11/2019
OVEN KITCHENAID KODE300ESS02 "Arrived on site for “timer alarm shuts off, after 3 or four beep cycles” complaint. Spoke with Dave, at techline about recurring issue. Received SR number(7726608700). Warranty company will contact customer."
Near Spicewood, TX 78669
Andy
Job Details: 12/11/2019
OVEN KITCHENAID KODE300ESS00
Near Spicewood, TX 78669
Luis
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for no cool in fresh food. Ran diagnostics fan motor in fresh food intermittently working,removed cover found movement on harness fan would power off motor,removed harness found broken pin on harness.
Near Manor, TX 78653
Joseph C.
Job Details: 12/11/2019
OVEN WHIRLPOOL WFE525S0HS0 Arrived on site for “door will not close” complaint. Inspected unit and found hinges bent. Removed and replaced door hinges. Tested unit. Unit is performing as designed. Frame is bent. No other repairs can be made to frame. Unit is performing as designed.
Near Austin, TX 78737
Luis
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 "Arrived on site for faulty controls. Installed a new main control and ui,powered unit on compressor powered on and stayed on u it cooling down correctly"
Near Gatesville, TX 76528
Dylan T.
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03
Near Austin, TX 78730
Tyler B.
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site for door replacement. Removed and replaced door and UI, once done. Customer pointed out small dent on top of door. Wants another door.; ordrng 1 CNOTE (OFFICE RS) and 1 LW11034290 (dor-fip) and 1 W11330486 (UI)"
Near Austin, TX 78739
Luis
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRSF705HPS00 "Arrived on site for no leds in fresh food. Found side and upper leds not powering on,replaced led control,powered unit on all leds powering on unit working as designed"
Near Austin, TX 78731
Tyler B.
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW5700XW0 "Arrived on site for unit not stopping fill on cold side. Tested board and was good, unit will need valve to complete. Fills, press pause and keeps filling, and 1 W11168740 (valve)"
Near Leander, TX 78641
Lou
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW8500DC2 "arrived on site to inspect washer not spinning. Upon further inspection, I spun the basket by hand and it moved freely. I placed the unit in diagnostics showing error codes F9E1, F9E2, F0E5 & F0E2. Cleared he codes and continued with testing. When I pressed start, the unit shut down. I tested in manual test mode and tested the drain pump and it barley pumped out any water. I tested the unit on a high spin and while spinning I turned the drain pump on and large amounts of soapy water would come out of the drain hose at the drain pipe in large spurts. Using my wet vac, I removed the drain hose that goes from the tub to the drain pump and drained approximately one gallon of water that had a lot of suds in it. Due to the unit not draining, I am ordering the drain pump, drain hose from the drain pump to the exterior drain hose and the exterior drain hose. No water leaks observed during service.; ordrng 1 W10622692 (hose) and 1 W10876600 (drain pump) and 1 W11244
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/11/2019
DISHWASHER JENN-AIR JDTSS245GX0 Arrived on site to test unit for upper track broken. Found left track broken replaced track test unit and unit test good job complete.
Near Bastrop, TX 78602
Cliff
Job Details: 12/11/2019
WASHER WHIRLPOOL WTW8040DW1 Arrived on site to diagnose a washer that is not cleaning properly. Tested unit and found washer not registering load size is properly. Re-calibrated washer and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
Andy
Job Details: 12/11/2019
MICROWAVE WHIRLPOOL KEHC309JSS05 Arrived on site to install previously diagnosed parts. Found that control his also failed.
Near San Marcos, TX 78666
Richard
Job Details: 12/11/2019
REFRIGERATOR AMANA ASI2575GRS01 "Arrived onsite for the refrigerator freezer section having ice buildup. Found frost buildup on the top side of the freezer door and inside freezer. Replaced entire freezer door, gasket is now sealing properly and door is aligned. Complete."
Near Round Rock, TX 78665
Paul
Job Details: 12/11/2019
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived onsite to replace the doors with rust. I replaced both RC doors and the FC door. I tested all functions of the unit and it is working as designed. Call complete.
Near Pflugerville, TX 78660
Al
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDHB01 Arrived to inspect loud noises from refrigerator.Ran diagnostics test mode to test all aspects of the unit and unit tested as designedAll water lines were dry at the time of service.Job complete.
Near Spicewood, TX 78669
Luis
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no ice. Removed icemaker found icemaker tray warped and broken wires to fill tube heater,replaced filter use heater reinstalled icemaker,ran diagnostics icemaker not responsive,installed a new icemaker ran diagnostic all test passed,ran fill test passed icemaker
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found currently refrigerator is operating normally. Twice this month customer experienced the ice and water dispenser not working But dispenser lights are on, lights in the interior are off, and refrigerator is not running. Inspected pantry user interface and found blue wire is pinched, but not severed. No visible damage to harness between pantry door and refrigerator cabinet. Spoke with tech line and they recommended replacing pantry user interface, door, and harness between door and refrigerator cabinet.Door W10815668"
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/11/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for customer complaint of dishwasher dripping water on floor recurring issues. Contacted WPL Techline Kathy SR#7726189313 and advised to take a tank temperature after purging hot water. Found tub temperature at 80F. Tested water temperature at faucet and found 90F. Advised customer that temperature needs to be at minimum 120F in tub. This is what is causing condensation in venting area. Customer will adjust temperature at water heater. No other issues found. All water connections were dry at time of service.
Near Burnet, TX 78611
Thomas L.
Job Details: 12/11/2019
MICROWAVE GE JVM3160RF5SS Arrived on site for no heat condition. Removed and replaced open high-voltage system components. Unit now heat properly.
Near Austin, TX 78729
David
Job Details: 12/11/2019
WASHER MAYTAG MVWC565FW1 Arrived on site to diagnose washer leak coming from washer. Performed diagnostic and found water leak coming from hot water hose on hot valve. Removed hot water hose and found folded o ring. Reseated o ring and attached hose. Retested unit and all is working as designed. No water leaks found at time of service. Call complete.
Near Round Rock, TX 78681
David
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site to diagnose an icemaker not producing ice. Performed diagnostics and could hear the existing icemaker clacking and not cycling. Recommended new icemaker Replaced icemaker and harness and retested. On install unit filled and cycled. All is working as designed. No water leaks found at time of service. Call complete.
Near Leander, TX 78641
Lou
Job Details: 12/11/2019
DRYER MAYTAG MED3100DW0 "arrived on site to install previously diagnosed and ordered part. Due to the air duct vent area being rough and tearing clothing, I removed ad replaced the air duct and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Leander, TX 78641
Jonathan
Job Details: 12/11/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven getting error F8-E0, cooling blower error. Performed diagnostics mode and verified fault codes. Found blower error. Tested components activation and found fan not starting intermittently on low speed. Gained access to cooling blower and removed failed blower and installed new. Tested heating operation. All tested good."
Near San Marcos, TX 78666
Richard
Job Details: 12/11/2019
RANGE WHIRLPOOL WFG505M0BS3 "Arrived onsite for the oven. Found oven was out of level, adjusted front feet and back feet oven is now level."
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 12/11/2019
MICROWAVE WHIRLPOOL WMH31017AS0 Arrived on site to repair unit that does not operate. Removed and replaced failed three wire door switch. Unit now operates correctly.
Near Leander, TX 78641
Jonathan
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for intermittent cooling failure and still dripping water from dispenser. Measured temperature in FC at 3°. Measured temperature in RC and found high temperatures. Checked deli control. Inspected RC evaporator and found major ice buildup. Performed diagnostics mode and found UI not responding as designed. Found RC sensor opener. Found service pointer W11092686D and S16360 code to cover labor only. Will need to replace UI and RC evaporator assembly .. Spoke with customer on defrosting unit and had defrost waiver signed. Customer stated that they will call to schedule appointment. ) and 1 W11087438 (EVAPORATOR RC) and 1 W11330971 (UI)
Near Spicewood, TX 78669
Andy
Job Details: 12/11/2019
ICE MACHINE WHIRLPOOL KUIC15PHZS0 Arrived on site for ice machine not going into clean cycle and leaking. Tested and inspected unit and found failed control and unit is leaking at water filter housing.. No water leaks present at time of service.; ordrng 1 W11266112 (housing)
Near Harker Heights, TX 76548
Dylan T.
Job Details: 12/11/2019
FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site customer complaint was freezer wouldn’t cool found that it was a defrosting cannot get the back wall off also need to order defrost heater; ordrng 1 W10316428 (heater)
Near Austin, TX 78725
Joseph C.
Job Details: 12/11/2019
DISHWASHER MAYTAG MDB4949SHB0 "Arrived on site for “unit not washing dishes” complaint. Inspected unit and found motor harness barely plugged into control. Reinserted harness. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78739
Luis
Job Details: 12/11/2019
REFRIGERATOR KITCHENAID KRSF705HPS00 "Arrived on site for no leds in fresh food. Found side and upper leds not powering on,replaced led control,powered unit on all leds powering on unit working as designed"
Near Cedar Park, TX 78613
Paul
Job Details: 12/11/2019
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite for the vent hood with poor air suction. I tested the blower and found it working as designed. Ms hadn’t cleaned the filters so that we could see where the unit was sucking and there was an obvious grease circle in the left filter directly under the blower. I tested the suction with a paper towel and there was none under the right filter. There was plenty of suction under the left filter to hold the towel. I took pics of the grease stain on the filter. Ms has a 5 burner gas cooktop under the hood with the front right burner being the large burner that she uses the most and she stated that the grease and smoke is not getting drawn thru the hood but is escaping the hood and getting to the cabinets above the hood. I called techline and spoke with Rich and explained my findings. Rich stated there is nothing we can do to repair this because it’s the design of the hood. File# 7726610657.
Near Leander, TX 78641
Lou
Job Details: 12/11/2019
COOKTOP WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect oven no heating. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. After approximately 12 minutes, the unit had not reached 150 degrees. I opened the door and the unit was warm, but by this time it should’ve been at preheat temp. I am ordering the main control, UI panel and sensor and office to schedule return service due to technical issues with ordering site. ; ordrng 1 W10859573 (sensor) and 1 W11261167 (CNTRL-ELEC) and 1 W11296171 (CONSOLE)"
Near Bastrop, TX 78602
Cliff
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "arrived on site to perform sealed system repair. Prior to repair noted sealed system has been replaced several times and tech line has been called about a restriction. Checked pressures on unit and found low side pulled into deep vacuum and high side had unusual pressure as well. Contacted tech line after finding dark oil, from compressor burnout, in refrigerant lines. Spoke with T.J. and informed him of multiple repairs and findings today. He deemed unit unrepairable due to contaminated and restricted system. Office to contacts extended warranty and advise them of tech lines decision.File# 7726606152;
Near Austin, TX 78717
Paul
Job Details: 12/11/2019
DRYER WHIRLPOOL WED6200SW1 Arrived onsite for the dryer to replace the previous diagnosed parts. I replaced the inlet thermistor and tested the unit. The unit is working as designed.
Near Lorena, TX 76655
Dylan T.
Job Details: 12/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ0
Near Killeen, TX 76541
Arthur B.
Job Details: 12/10/2019
WASHER AMANA NTW4516FW3 Arrived onsite for dealer complaint of top load washer run ring broke and tub bouncing around. Found suspension warn and tub ring broken. Removed and replaced tub ring. Reassembled and tested. No other issues found.
Near Georgetown, TX 78633
Thomas L.
Job Details: 12/10/2019
REFRIGERATOR KENMORE 106.5110211 Arrived on site to find that the previously installed ice guide was out of place. Not sure how it happened but I reinstalled it and all operations are normal and all water connections are dry.
Near Austin, TX 78703
Tyler B.
Job Details: 12/10/2019
DRYER LG DLG7301WE.ABWEEUS Arrived on site for door reverse. Flipped door and tested good
Near Leander, TX 78628
Jonathan
Job Details: 12/10/2019
VENTHOOD UNKNOWN UXT4236ADS2 Arrived on site for vent hood light not dimming. Performed diagnostics and tested switch and found correct. Removed light bulb and found non dimmer light bulb in unit (see SD-QUICKPIC). Looked up insulation instructions and found light is not provided with unit. Tested all other operations. All tested good. Spoke with customer on replacement incandescent lamp.
Near New Braunfels, TX 78132
Leonardo
Job Details: 12/10/2019
OVEN WHIRLPOOL KODE500EBS04 Arrived on site to test unit for fan making noise. Test unit and found lower cooling fan making loud noise. Replaced lower cooling fan test unit and unit test good job complete.
Near Georgetown, TX 78633
Thomas L.
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL DU1055XTST2 "Arrived on site for unit that is not cleaning properly. Tested unit to find that it did fill, wash, and drain properly. Found no failures in use or in diagnostics. Heater did energize in diagnostics. All water connections were dry. Did find that the customers water is only 109° and she needs a minimum of 120° per the manufacturer."
Near Austin, TX 78731
Tyler B.
Job Details: 12/10/2019
OVEN KITCHENAID KOCE500ESS01
Near Austin, TX 78748
Kevin
Job Details: 12/10/2019
REFRIGERATOR LG LFX31925SW/00 "Arrived on site and inspected refrigerator and found interior temperature in both sections is >75° Inspected compressor and found it is running, it will need to be replaced and all refrigerators prior to 2014 are required to have the control board replaced as well. Sealed system parts are covered under 10 year warranty control board is not..; ordrng 1 4J00977P (ACCESS VALVE ) and 1 ADH73150210 (UV DRIER) and 1 EBR75234703 (MAIN CONTROL) and 1 SEALEDSYSTEM and 1 TCA38091801 (COMPRESSOR)"
Near Austin, TX 78741
Kevin
Job Details: 12/10/2019
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer and found incoming power is correct, but dryer will not start. Inspected cut off and fuse and they are correct. Held down door switch, and start switch while spinning drum and dryer will not start. Will need to bring back start switch and have motor on hand if needed; ordrng 1 WPW10117655 (relay-pts)"
Near San Marcos, TX 78666
Richard
Job Details: 12/10/2019
DRYER WHIRLPOOL WED4850HW0 "Arrived onsite for the dryer not starting upon inspection we found that the L1 wire to be replaced, customer had new power cord for replacement which we installed and retested. Which failed, we checked the voltage going to the dryer power terminal out as 210 volts with a 16v leak to ground , customer must get electrician out to fix open ground. L1 wire was fixed and reinstalled. Complete"
Near Austin, TX 78717
Paul
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not drying the dishes. I found no stored error codes in the machine. I ran auto diagnostics and found the unit working as designed on the heat cycles. I found no rinse aid being used in the machine. I explained to the customer that rinse aid needed to be used for the machine to function properly. The unit is working as designed. Call complete.
Near Jarrell, TX 76537
Thomas L.
Job Details: 12/10/2019
FREEZER FRIGIDAIRE PLFU1778ES4 Arrived on site for unit leaking water. Found that the icemaker inlet water valve was the source of the water leak. Replaced valve and cycled the icemaker. Unit now fills and all water connections are dry.
Near Canyon Lake, TX 78133
Leonardo
Job Details: 12/10/2019
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site to test unit and found unit sitting outside on the back Porch. Unit not connected to electricity advised customer we need electricity to test unit job complete.
Near Austin, TX 78729
Tyler B.
Job Details: 12/10/2019
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for vibrating. Found blowers were not needed. Unit was vibrating against power cable and junction box
Near Austin, TX 78723
Scott
Job Details: 12/10/2019
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for heater not coming on . Ran diagnostics ,got 7-1 . Heater checked good on continuity and ohms . Found control burned . Replaced control ( still covered . Ran diagnostics all checked normal , DW now heating . Nonwater leaks detected at time of service .job complete ."
Near Georgetown, TX 78626
Jonathan
Job Details: 12/10/2019
REFRIGERATOR WHIRLPOOL WRF757SDEE00 "Arrived on site for refrigerator having ice buildup in RC. Inspected unit and work area. Found drain line frozen over. Performed diagnostics mode and tested defrost cycle. Quoted customer for a clogged drain line with no parts.Gained access to evaporator drain line and removed ice. Corrected gasket on drain pan. Forced steam through drain line and found drain line opened up. Simulated defrost cycle by pouring water over evaporator and found draining. Performed diagnostics mode and tested thermistor and defrost. Found unit on ambient defrost cycle, switch to forced defrost cycle. Spoke with customer on defrost cycle and user care guide. All tested good, no water leaks detected.
Near Pflugerville, TX 78660
Al
Job Details: 12/10/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not drying properly.Ran diagnostics test mode and unit heater did not activate.Ordering a heater for unit to complete the repair. ordrng 1 W10518394 (HEATER)
Near Georgetown, TX 78628
Lou
Job Details: 12/10/2019
WASHER MAYTAG MVWB835DW0 "arrived on site to inspect washer speaker not working. Upon further inspection, I placed the unit in diagnostics showing no error codes and in the process of doing such, the signal never chimed. I continued with testing and when the unit got to agitation, the unit began to make a loud grinding noise. When it began to spin, the noise was louder. I tilted the unit back and found a large amount of gearcase oil on the sound absorber and rotor (photos). I advised the customer of my findings No water leaks observed during service. Will notify office of LSO.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10754448 (clutch) and 1 W10811956 (GEARCASE) and 1 W11123146 (speaker)"