Service History 495

Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/08/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for vibration during cycle. Installed previously ordered UI panel. Had customer start the WIFI process to get UI out of WIFI mode. Washer started as designed. Customer will need to connect washer to WIFI app to utilize wireless connection. Ran diagnostics and operating as designed. No leaks detected. Job complete.
Near , TX 78606
Richard
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for the refrigerator not dispensing ice. During testing found that the ice bin could be faulty ordering parts and office to schedule ; ordrng 1 W11185686 (ice-contnr) and 1 W11399844 (CONTROL) and 1 WPW10317991 (motor)
Near Pflugerville, TX 78660
Andy
Job Details: 10/08/2020
WASHER WHIRLPOOL WFW8620HW1 Arrived on site for washer locking issues. Tested and inspected unit and found failed latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78759
Wesley
Job Details: 10/08/2020
DRYER WHIRLPOOL WED7500GW0 Arrived onsite and found unit with missing electrode. Causing all sensor loads to not function. Replaced missing electrode. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/08/2020
RANGE WHIRLPOOL SF367LEMB "Arrived on site for oven not heating properly, takes a long time to cook anything. Very little heat and clicking. Ran three sets of temps to see where temp range is falling. Average was 354 from three temps taken. Clicking noise was just the igniter sparking the flame. Oven heating as designed. Job completed.
Near Austin, TX 78734
David Z
Job Details: 10/08/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site to diagnose washer that is tripping breaker regularly and banging around. Performed diagnostic on unit and found suspension weak and saggy, causing abnormal basket movement. Replaced suspension. Found unit is on a GFI breaker, and it’s tripping when unit is under extra heavy load, and motor is pulling power to spin. Advised to have gfi breaker removed and put on regular breaker and it should resolve the issue, likely just due to possibly aged motor and GFI circuit. Tested with new suspension and ran calibration. Unit is now working as designed. Call complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for ice maker leaking. Tested ice maker and it is faulty. Row of ice was not complete and cubes were misshaped. Installed new ice maker and cycled once. No leaks detected. Job complete.
Near Austin, TX 78735
Leonardo
Job Details: 10/08/2020
OVEN WHIRLPOOL WFG710H0AE0 Arrived on site to test unit for oven not working. Test unit and found bad control board and bad spark module for oven.
Near New Braunfels, TX 78132
Robert
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KUBR204ESB01 "Arrived onsite to test unit for door seal issue, no issue with door seal, customers issue was dust on the inside of door
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/08/2020
DRYER WHIRLPOOL WFW5620HW0 "Arrived on site for washer having rubber smell. Inspected unit and work area. Found door bello deteriorating. Performed diagnostics mode and checked fault codes. Performed automatic cycle and monitored operation. Dis assembled unit and inspected all wires and drain bellow. Removed failed door bellow and installed new. Ran automatic test cycle and observed for possible water leaks. All tested good, no water leaks detected."
Near Burnet, TX 78611
James
Job Details: 10/08/2020
COOKTOP WHIRLPOOL KCGS956ESS02 Arrived on site and tested operation. Found incorrect cap placed on center simmer burner of front right. Installed correct cap on burners and tested operation. Unit tests good. Job complete
Near McGregor, TX 76657
Jonathan M
Job Details: 10/08/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site for a washer that won’t start. Inspected unit and work area. Customer advised that they had done some work on their unit and certain parts were missing. Found basil and striker missing and found latch broken as well. Play Stina in-service diagnostics and found an F0 E7 (wash load detected during cleaning cycle), F2 E1 (Stuck key), F7 E 9 (locked rotor), and F0 E3 (overload) error codes. Attempted to activate lid lock and lid lock would not activate. Tested voltage going to lead block from control and did not find any voltage. Ordering control, bezel, and strike . ; ordrng 1 W11215091 (BEZEL) and 1 W11419171 (CONTROL) and 1 W11457841 (STRIKE)"
Near Copperas Cove, TX 76522
Al
Job Details: 10/08/2020
MICROWAVE MAYTAG MMV5208WB1 "Arrived on site and inspected microwave that was recently repaired by another company.Customer advised after the previous repair, she put Mac and cheese in the microwave and heard a loud pop and smelled strong burning odor.I removed the top grill and the metal grill over the control and discovered the transformer and all wiring related to the main components was totally burned and the popping noise was the sound of the transformer exploding inside the cabinet.The magnetron and noise filter board were also affected and had charring on them.No parts installed on this date.Job complete"
Near Hutto, TX 78634
Andy
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator ice dispenser issues. Tested and inspected unit and found operations appear normal. Called tech line (SR# 7728491579) made aware of stated issues and what found and done and found prior. Was instructed that unit is operating as designed and to instruct customer on this. Did as instructed. No repairs are needed at this time.
Near Austin, TX 78732
David Z
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to install ice bucket to resolve no dispensing. Retested with new ice bucket in. Verified shaft is now spinning freely. All is working as designed. Call complete.
Near Austin, TX 78702
Luis
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for loud noise. Ran diagnostics diagnosed noise from gears in diffuser assembly,replaced defective diffuser,ran diagnostics noise no longer present"
Near Florence, TX 76527
Tyler
Job Details: 10/08/2020
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. It’s not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ; ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
Near Georgetown, TX 78626
Tommy
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived for dishwasher condensation, upon arrival found dishwasher operating as designed and condensation on plastic tube walls as designed."
Near Florence, TX 76527
Tyler
Job Details: 10/08/2020
DRYER GE GUD27ESSMWW Arrived on site for dryer and eating a previously diagnosed damaged belt. After installing belt and attempting to run test on dryer I found that there is a little safety relay built into the dryers motor that is not functioning correctly. It’s not allowing the motor to turn over now and is causing the motor to shut off as soon as you let go of the start switch. We will need to return with a new dryer motor for this unit to complete final repair. I did test the door switch and it is functioning as designed issue is within motor. Office to reschedule once availability apart ordrng 1 UNKNOWN (MOTOR) and 1 UNKNOWN (RESEARCH MOTOR)
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/08/2020
WASHER KENMORE 796.4158341 "Arrived on site to install previous diagnosed part. Gained access to drain pump and removed water with shop vac . Removed failed pump assembly and installed new. Assembled unit. Performed diagnostics mode, monitored operation and observed for possible leaks. All tested good, no water leaks detected.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/08/2020
FREEZER WHIRLPOOL WRS325SDHZ05 Arrived on site to test unit for loud noise. Found left side foam air channel insert loose. Put aluminum tape to both sides to hold in place and verified noise is no longer present. Job complete.
Near Buda, TX 78610
Kevin
Job Details: 10/08/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found control panel is operating properly. Ran test 51 and calibration 52, no fault found with washer, job complete."
Near Hillsboro, TX 76645
Jonathan M
Job Details: 10/08/2020
WASHER GE GTW330ASK0WW Arrived on site for a washer that’s not draining or spinning. Inspected unit and work area. Unit had water at the bottom of the unit and attempted to put in a drain and spin. Unit sounded like it was trying to drain but was extremely slow and not pushing out much water. Unplugged unit and removed drain pump. Found sand buildup and drain pump causing the impeller to bind replaced drain pump and tested unit. Unit is working as designed. Advised customer to be careful about not having too much debris inside their clothes due to problems like these. Customer advised that they are working with the city because they’ve had similar issues with other appliances. She advised that it’s due to the water supply they have on the property. Unit is working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 10/08/2020
DISHWASHER KITCHENAID KUDS30FXSS3 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase, manifold, feed tube, 3rd spray arm, and control panel failing, I removed and replaced all mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Temple, TX 76502
Tyler
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site for refrigerator that was not making ice properly. Upon arrival customer stated that they noticed the ice bucket was empty on Sunday prior to day of diagnosis. When I arrived on site I opened up the bucket and found it it actually had a full bucket of ice and appear to be making ice since they originally called in complaint on Monday. However I did find that the ice cubes look much smaller than they should indicating that the water valve is not letting up the water in so I harvested the icemaker and watched it fill a few times and found that the icemaker was not filling to the correct level. I didn’t replace the water in the valve unit found that water is now feeling to correct lvl. Inform customer they would take between 24 and 96 hrs. for bucket to fill completely up with ice. Freezer temp was at 1.3 and fresh food was at 38° upon arrival as wellunit now functioning as designed call complete.
Near Blanco, TX 78606
Richard
Job Details: 10/08/2020
DRYER SAMSUNG DV42H5200EP/A3 Arrived onsite for the dryer not heating properly. During testing found that the heating element is bad. Replaced heating element and dryer tested good. Complete.
Near Lago Vista, TX 78645
Lou
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator not cooling and no lights. Upon further inspection, customer advised that the unit shut down but the UI lights stayed on. They reported that they cycled the power at the breaker and the unit has been cooling since. Also reported that the ice dispenser has been leaking water. I found that the ice dispenser door is not closing securely and is leaving about a 1/8 inch gap allowing warmer air into the ice bin and ice is melting. I am ordering the separator and CNOTE-AUTHORIZATION for the separator, hv control, UI and power board and office to schedule return service. No water leaks observed at the end of service. ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10919724 (door-ice)"
Near Temple, TX 76502
Tyler
Job Details: 10/08/2020
DRYER WHIRLPOOL WED8500DC4 Arrived on site for a dryer that was making a grinding noise whenever is turned on. Upon arrival. I could not find any errors or diagnostic codes that indicated a hardware software issue so I disassemble the machine and found under further inspection that the blower wheel had broken inside of his housing I ended up installing a new blower wheel and retesting the unit and found that the unit was no longer grinding and working as designed call complete
Near Whitney, TX 76692
Jonathan M
Job Details: 10/08/2020
WASHER WHIRLPOOL WTW5100HC0 Arrived on site for a washing machine that’s not completing a cycle. Inspected unit and work area. Customer advised that the unit is giving her a code that the water is too hot in the rent cycle. Placed unit in service diagnostics and found an F0E4 code (spin limited by water temperature) error code. Removed hoses from the valves and tested water temperature is coming down to cold and hot lines. Found hoses had been reversed and what was supposed to be cold water was getting hot water. Fixed hoses and replaced them on to the valves correctly. Ran unit through an auto test and unit ran as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 10/08/2020
DRYER GE DCVH640EJ0WW "Arrived on site for dryer needing previously diagnosed air duct and hot duck assemblies with glides, felts, as well as a new belt etc. after installing all needed parts I was able to reassemble and test dryer and verify that everything is functioning as designed call complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00
Near Copperas Cove, TX 76522
Tyler
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site for dishwasher and heating previously diagnosed drain pump and heating element. After installing necessary parts I was able to thoroughly retest the unit on multiple cycles and also showed and verified with customer that unit would fill agitate and drain as designed. There were no leaks before during or after repairs and no signs of water damage anywhere around the unit call complete
Near Killeen, TX 76549
Al
Job Details: 10/08/2020
DRYER WHIRLPOOL WED7500GC0 Arrived on site and inspected door that wouldn’t stay closed.Learned from customer that kids climb on the door to help out with laundry.Confirmed the complaint and loosened the screws in the door and unit now works properly.Had customer to open and close door and start a load and unit tested as designed. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/08/2020
WASHER MAYTAG MVW7230HC0 "Arrived on site to inspect washer for not operating correctly, upon inspection found a full load of clothes in basket. Spun basket on full spin and documented with Techline and Chase. Sr # 7728989493 unit is running to specs. Complete"
Near Killeen, TX 76542
Al
Job Details: 10/08/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived on site and inspected washer not spinning. Ran diagnostic test mode and found no error codes. Found the washer was extremely out of balance possibly causing the no spin customer advised.Calibrated the unit and ran a consumer drain and spin and unit tested as designed.No leaks detected at time of service.Job complete
Near Copperas Cove, TX 76522
Al
Job Details: 10/08/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and inspected washer making grinding noises during agitation.Tested unit and inspected underneath the unit and found the cam screw had dropped and was loose.I disassembled used locktite and reinstalled the screw.Also cleaned debris from underneath the unit.Allowed the customer to wash a load and unit tested as designed without the noises.No leaks detected at the time of service.Job complete
Near Whitney, TX 76692
Jonathan M
Job Details: 10/08/2020
VENTHOOD GE ZV850SB3SS Arrived on site for a vent hood that would not power on. Inspected unit and work area. Tested voltage at the junction box and found proper voltage. Checked control and found two capacitors had blown on the control. Replaced PCB board and tested unit. Unit still would not power on. Customer advised that they had an extra fuse from a prior service so I replaced the fuse and made sure electrical connections were tight. Tested unit and unit powered on and is working as designed. Call complete.
Near Lakeway, TX 78738
Luis
Job Details: 10/08/2020
WINE COOLER KITCHENAID KUWL204ESB02 "Arrived on site for damaged front door skin. Removed defective door skin,installed new skin and nameplate."
Near Austin, TX 78748
Kevin
Job Details: 10/08/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site and inspected range and found door handle is not attached on the left-hand side. Disassembled door and reattached handle and it is now correct. Job complete
Near Austin, TX 78736
Leonardo
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDTM804ESS2 Arrived on site to test unit for unit not working. Test unit and found bad latch. Replaced latch test unit and unit test good job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL KMBS104ESS03 Arrived on site to diagnose a microwave that is intermittently not heating. Tested unit and found loose door switch mounting. Tightened door switches mounting bracket properly and tested unit. Found all is functioning properly at this time.
Near San Marcos, TX 78666
Jacob
Job Details: 10/08/2020
WASHER AMANA NTW4516FW3 Arrived onsite to replace tub to unit. Replaced tub. Tested unit. No leaks at this time. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 10/08/2020
OVEN JENN-AIR JJW2830DP02 "Arrived onsite to test unit for unit not not heating, test unit, confirmed error code, rest unit per tech sheet, checked voltage, both top and bottom preheated to 350 degrees, cleared code history, unit working properly, job complete."
Near Blanco, TX 78606
Richard
Job Details: 10/08/2020
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not cycling properly. Ran diagnostics and found error code for the control board fault. Replaced the control board and ran a calibration and washer tested good. Complete
Near New Braunfels, TX 78132
Andrew
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to test unit for ice maker leaking. Found ice maker is leaking from the front causing water leakage. Replaced ice maker, tested unit, unit works good. Job complete."
Near Blanco, TX 78606
Richard
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KFIS29PBMS03 Arrived onsite for the refrigerator ice maker not making ice and water not being dispensed. Replaced single water valve in the back and water dispenser is working good and ice maker water fill tested good.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to test unit for light not working. Found bad light module in freezer section. Replaced light module in freezer. Tested unit, unit works good. Job complete."
Near Hutto, TX 78634
Andy
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not draining. Tested and inspected unit and found knock out at disposal not knocked out. Knocked it out and reattached drain tube. Tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Georgetown, TX 78626
Cliff
Job Details: 10/07/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site to diagnose an oven that Has unusual odors when baking. Found lower oven panel not set properly causing metal to overheat. Set panel the proper position and tested unit. Found all is functioning properly at this time.
Near McQueeney, TX 78123
Andrew
Job Details: 10/07/2020
WASHER MAYTAG MVWB835DW4 Arrived on site to test unit for broken door lid. Found lid broken on both left and right side(took pics). Spoke with tech line to have a file. Office to reschedule.SR#7728984258; ordrng 1 W11259006 (lid) and 2 W11398707 (BUMPER)s and 1 W11399226 (HINGE RIGHT) and 1 W11401116 (HINGE LEFT) and 4 W11404293 (SCREW)s and 1 WP8563965 (lid hinge) and 1 WP8572974 (lid hinge)
Near Austin, TX 78748
Matthew
Job Details: 10/07/2020
RANGE WHIRLPOOL GY397LXUS03 "Arrived onsite for bake element not functioning. Tested bake element and was open, needs to be replaced. Ordering element. Office to reschedule ; ordrng 1 WPW10310274 (elmnt-bake)"
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE505W0HS1 Arrived onsite for unit giving an F1E1 error code. Looked at unit. Found that control board on the unit Replaced control board. Tested unit. Unit test good. No issues at this time.
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer leaking from the dispenser. Upon further inspection, I found dry water droplet debris unit he left bottom corner the dispenser door. I followed the debris trail and found it is going around the back fo the door and down to the floor creating a small puddle. Per service pointer W11481731, I am ordering the dispenser assembly and also the bellow (just in case) and office to schedule return service due to the dispenser being OOS. No water leaks observed during service only spots from previous use. ; ordrng 1 W11314648 (bellow) and 1 W11465532 (DISPENSER ASSEMBLY)"
Near Jarrell, TX 76537
James
Job Details: 10/07/2020
WASHER MAYTAG MHW5100DW0 Arrived on site and tested operation. Found multiple errors but unit functioning properly in diagnostics. Ran ui test and found several buttons not responding and unit will turn itself on and off and change cycle selections without input. Found touch panel has failed. ; ordrng 1 W10859004 (panel-cntl)
Near Austin, TX 78741
Leonardo
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDF130PAHS1
Near Bertram, TX 78605
Jonathan S
Job Details: 10/07/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for dishwasher leaking on front right side. Inspected unit and work area. Found drip pan dry and insulation dry. Performed diagnostics mode and checked fault codes. Ran unit in normal cycle and monitored operation. Found major suds in unit and did not add soap (see SD-QUICKPIC). Added cooking oil to disintegrate soap suds. Having customer to continue to run cycle without soap to see if unit leaks. At time of service on water leaks found and all other operations tested good.
Near Manor, TX 78653
Andy
Job Details: 10/07/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer making noise. Tested and inspected unit and found failed gearcase. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11393685 (GEARCASE )
Near Austin, TX 78753
Andy
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL ADB1400AGS1 Arrived on site for dishwasher not draining water. Tested and inspected unit and found issues with drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Belterra, TX 78737
Kevin
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 "Arrived on site and inspected refrigerator and found lower drawer will not close, disassembled it and after resetting it is now operating properly. No water leaks detected at time of service, job complete"
Near Lakeway, TX 78734
David Z
Job Details: 10/07/2020
REFRIGERATOR GE ZISB480DMB "Arrived on site to diagnose noise coming from refrigerator. Customer showed me video of the noise, which is coming from the upper section. Could not actually hear or verify the sound, but the sound is coming from the RC evap fan and motor. Blade sounds like it’s vibrating sometimes but isn’t consistent. No cooling loss is experienced, but there is some slight noise. If issue worsens or temps increase customer will follow up with AHs. But at time of service. No issue was found. Call complete."
Near Pflugerville, TX 78660
Cliff
Job Details: 10/07/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived on site to diagnose a washing machine that will not agitate. Tested unit and found gear kiss shaft and wash plate both worn out. Both parts would need to be replaced to complete repairs.
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/07/2020
DISHWASHER KITCHENAID KDTE304GPS0 Arrived onsite to replace parts ordered by previous tech. Replaced part. Tested unit. Unit test good. No leaks at this time. Job complete
Near Lakeway, TX 78734
David Z
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KFIS20XVMS00 "Arrived on site to follow up on refrigerator that had some items in the deli drawer freezing. Customer had explained that they had some lettuce and other items in the deli draw and they had frozen there. Temps in RC and FC are good, checked the dampers and slides for all airflow channels I’m that area and none are leaking. The deli drawer is right over the freezer air return vents and is likely why those items are freezing. Talked to SW in office since all related parts have been replaced. Customer advised the deli drawer is for meats and cheese, and the. Riser should be used for vegetables. At time of service no items in refrigerator were frozen. Raised FC temp 2 degrees to try and assist. At this time the unit is working as designed and no failures were found, deli and crisper are not being used as designed and resulted in some misplaced items freezing. Call complete."
Near Spicewood, TX 78669
Robert
Job Details: 10/07/2020
WASHER MAYTAG MVW7232HC0 "Arrived onsite to test unit for unit throwing code and OB error, test unit found f0e3, f0e9, f0e5, f3e3 error codes, error codes pointed towards out of balance, calibrated unit, cleared error codes, test unit, unit working properly, no codes returned at this time, job complete."
Near Belterra, TX 78737
Kevin
Job Details: 10/07/2020
OVEN WHIRLPOOL WOS51EC0HS "Arrived on site and inspected oven and found foil has been used as a liner, explain to customer that this cannot be done the foil fuses to the bottom of the oven. Recommendation is discussed on page 9 of the use and care document. Issue cannot be repaired I will also not caused any problems with the operation, job complete"
Near Austin, TX 78750
Kayman
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for refrigerator not making ice. Upon inspection I found the water dispenser functioning as designed. I put the unit into diagnostics and found that when I attempted to engage the ice maker fill the valve it would just hum but not dispense. I accessed and replaced both valves in attempt to remedy the issue but it still would not dispense into the ice maker. I accessed the ice maker and I found the tray in the harvest position. I ran test 120 to test ice maker functions. I found the motor humming but the tray would not return to the home position . I am ordering a ice maker (W11115534 ) for repair. . ; ordrng 1 W11115534 (icemaker)
Near Austin, TX 78724
Scott
Job Details: 10/07/2020
FREEZER WHIRLPOOL WRS315SDHZ05 Arrived on site for water issues with ice maker . Didnt find any issues with high pressure . Did find valve solenoid to ice maker dripping . Replaced valve . Ran normal harvest . No water leaks or drips detected at time of service. Job complete .
Near Round Rock, TX 78665
Tommy
Job Details: 10/07/2020
OVEN KITCHENAID KFGD500ESS01 Arrived onsite for oven not locking on self clean. Upon arrival found unit was jimmied so latch wouldn’t make contact. Fixed latch and tested unit tested good.
Near Bertram, TX 78605
Jonathan S
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator ice maker leaking water in to ice container. Inspected unit and work area. Removed ice container and cover. Bypassed power switch and place and reinstalled ice container. Performed diagnostics mode and harvest ice maker cycle. Ran fill cycle and found water shutting out of tube and not filling ice maker mold. Inspected fill tube and found clogged with calcium. Removed calcium buildup. Ran fill cycle and found operating as designed. Assembled unit and tested all operations. All tested good, no water leaks detected."
Near Austin, TX 78727
Luis
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for noisy compressor. Removed compressor installed a new compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Near Georgetown, TX 78633
Al
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and inspected refrigerator freezing food in the ff section.Ran damper test and damper opened and closed in test mode.Determined the UI was causing the intermittent issues.Removed and replaced it.Reassembled and unit now works properly.Job complete
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
DISHWASHER KITCHENAID KDTE234GPS1 Arrived onsite for the dishwasher not working intermittently. During testing found that the dishwasher was not installed correctly causing the control panel to touch the counter top causing the dishwasher to cancel it’s cycle. Advised that this is an installation issue and they will have to contact the builder to resolve.
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer keeps filling with water. Installed new control and cycle switch and issue was not resolved. Called tech line and we found that the water valve harness was crimped causing the issue. Un crimped harness and did a temporary repair will need to replace the water valve and valve harness. Ordering parts and office to schedule Sr # 7728983476 ; ordrng 1 W11222849 (valve)
Near Killeen, TX 76542
Al
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site and installed previously ordered parts.Replaced the harness and unit powered on and worked as designed.Job complete
Near Round Rock, TX 78664
Tommy
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to install previously diagnosed parts, tested unit after instillation of new UI and panel UI tested good and unit tested good. Job Completed."
Near Austin, TX 78728
David S
Job Details: 10/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven not cooking evenly. I inspected the unit and work area. I inspected the oven gasket and found it in good shape. I was in able to remove the oven to test components, because of how it is installed. The plug for the unit is in the cabinet wired to cabinets away from the unit. So I cannot pull the unit and test it with power to components. The home builder will have to come out and uninstall the unit and remove the plug to properly test the unit. I called techline and spoke to TJ I got SR# 7728893184. Techline stated that they should be rotating items in the oven, and waiting about 10 minuets after preheat for oven temperatures to even out. Techline stated not to service the unit. That it is operating correctly. Job complete."
Near New Braunfels, TX 78130
Andrew
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to test unit for refrigerator not cooling. Found complete frost build up behind evap cover. Ran test 1,2,3,4,6 and all tested good. Noticed left side foam gasket missing on fan shroud. Put unit into 8hr defrost mode. Replaced motor per tech line and ordering foam gaskets to better direct air flow. Right side freezer bin is sticking warp. Ordering freezer bin.; ordrng 1 W10724458 (bin-freezr) and 2 W10856123 (gasket)s"
Near New Braunfels, TX 78132
Andrew
Job Details: 10/07/2020
WASHER WHIRLPOOL MAV8551AWQ Arrived on site to test unit for wet clothes at the end of wash cycle. Found basket was not spinning but motor and transmission were. I was unable to remove agitator without breaking it. Was able to engage basket and is working good now. Informed customer I would not be able to dig deeper into the machine without breaking agitator Job complete
Near San Marcos, TX 78666
Richard
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL KDPM604KBS Arrived onsite for the dishwasher not drying properly. During testing found that the customer is not using rinse aid. Advised customer to use rinse aid. All dishwasher functions tested good and the heating element is working fine. Complete
Near Lakehurst, TX 78669
Robert
Job Details: 10/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite to test unit for unit not preheating, test unit, found f8o3 blower not running correctly on low speed, replaced blower, test unit, unit working properly, oven preheating correct, job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to replace drain hose from previous diagnosis. Replaced hose, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78752
Wesley
Job Details: 10/07/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and found strike dislodged. Repaired by inserting strike is to proper position. All checks good. Unit is now operating as designed.
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
DRYER WHIRLPOOL WED92HEFC0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit with the door open and the door switch closed. While operating, the element never came on. I disassembled the unit and using my jumper wire, I jumped the door switch closed and tested the unit again and found the element getting voltage, but when I checked continuity, it showed to be open. I removed and replaced the element and found the old part was bad. The inner metal panel was badly warped and cracked. I reassembled the unit and retested and the unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78738
Robert
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KSC24C8EYP02 "Arrived onsite to test unit for unit not making ice, test unit, found broken wiring harness just outside of door, door will need replacing, job complete."
Near Georgetown, TX 78628
James
Job Details: 10/07/2020
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site and installed new console and ui control. Tested operation and found unit working properly. Job complete
Near New Braunfels, TX 78132
Richard
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the refrigerator ice maker not making ice. During installation of bin thermistor. Found that the wrong part was ordered. Called parts department and got the right part ordered. But during testing found that the the freezer evaporator was freezing over. There is a defrost issue . Freezer evap fan and thermistors will need to be replaced . Ordering parts and office to schedule. ; ordrng 1 W11032800 (motor-evap) and 1 W11168403 (thermistor)
Near Austin, TX 78737
Kevin
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site and inspected refrigerator and found frost on items in the freezer on the top drawers only. Took pictures. Also found frozen water droplets on the ceiling of the freezer. Found frozen water droplets hanging on the horizontal pieces on the freezer evaporator cover. Temperature in freezer is good, there is no problems to report in the fresh food section. Spoke with tech line and they recommended using silicone around the perimeter of the freezer and the fresh food section. Documentation was added to previous SR number. 7728535616"
Near Austin, TX 78704
Leonardo
Job Details: 10/07/2020
DISHWASHER KITCHENAID KDTE234GBS0 Arrived on site to test unit for unit leaking. Test unit and found leak coming from under the front door. Found bad seal door bottom. Ordering new door bottom office to reschedule ; ordrng 1 W10909089 (SEAL DOOR BOTTOM )
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
DRYER WHIRLPOOL WGD4850HW0 "Arrived on site to inspect dryer not stopping. Upon further inspection, the customer advised the unit won’t stop running and it doesn’t heat/dry. I found that according to the model number, the unit is a gas operated dryer. I found the unit is not connected to any gas source. I verified the unit is gas operated and advised the customer they would need to have the installer or a plumber install a gas line to the unit in order for it to operate as designed. No lint observed during service, job completed."
Near Austin, TX 78744
Matthew
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived onsite for damaged refrigerator door. See pics in SD. Replaced door, tested unit and unit is functioning properly. Job complete"
Near Temple, TX 76502
Jonathan M
Job Details: 10/07/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for a freezer that’s making a popping sound. Inspected unit and work area. Please clean it and tested cooling and heating functions. Unit ran as designed. Showed customer a few of the knocking sound she would typically here when the unit is going through a defrost in a thermal expansion. Customer advised that that is not quite what she’s hearing. Let unit run due to customer advising that she thinks the sound usually happens when it’s cooling. I called tech line and spoke to Joel SR# 7728982694. He advised that the noises were either thermal expansion in the liner of the unit or refrigerant coming through the evaporator making the popping noises. He advised that either way, the unit is working as designed and referred the customer over to the user care guide which talked about several of the popping sound they may hear during normal operation. He advised to make no repairs and call complete."
Near Leander, TX 78641
Lou
Job Details: 10/07/2020
MICROWAVE GE JVM6172SF1SS Arrived on site to inspect microwave venthood lights not working. I found that the bulbs had broken and the bases were still inside both sockets. I removed the sockets and removed the bases from the sockets. I tested voltage to both sockets and on bright both were showing 124V and on low both were showing 62V each. I advised the customer of my findings.Sockets were placed back in the unit without bulbs. Unit operating as designed. Job completed.
Near Andice, TX 78628
Lou
Job Details: 10/07/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven heating the drawer below the unit. Upon further inspection, customer advised the drawer below the unit is getting up to temps of 140+ degrees. Contacted techline to report and spoke to TJ who questioned the installation specs and I found its installed correctly. Provided file #7728980725. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the codes and found the unit is connected to WiFi. I am ordering the vent deflector and CNOTE-LSO and office to schedule return service. I will return with the control and will check error codes when I return. If error codes return, I will replace the main control. Explained future repairs with customer.; ordrng 1 CNOTE (LSO) and 1 W10536339 (deflctr-ht)"
Near Hutto, TX 78634
Andy
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator FC intermittently not cooling properly. Preformed temperature test and found temperature at 0° found no ice buildup and found ice bin full of ice. Called tech line and spoke with Adrian (SR# 7728978696) and was ins that since unit seems to be working properly could not make a recommended at this time. Spoke with CS and re tested unit and found failed controls. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11330971 (UI) and 1 WPW10624574 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)
Near Austin, TX 78705
Luis
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no ice. Found power lead not fully inserted to harness,installed lead fully into harness reconnected icemaker ran icemaker through a cycle water filled icemaker unit working as designed."
Near Georgetown, TX 78628
James
Job Details: 10/07/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site and recovered refrigerant and installed new compressor kit. Vacuumed system to clear and test for leaks. Charged with 4.65 oz 134a and tested. Unit now cooling properly and all functions test good. Job complete
Near Georgetown, TX 78628
Tyler
Job Details: 10/07/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer that need a previously diagnosed ACU per tech line instruct. Call rival I put in the new ACU And found immediately that the main control still is not sending the proper 12.7 DC volts needed to the UI control as stated per tech sheet and whirlpool tech line. I spoke with called whirlpool tech line once again to get a better understanding of why the ACU still will not continuously send power to UI and after speaking with the technician they have a theory that the UI control is causing some sort of undetectable drop off that can’t be detected with a standard modern day meter and the drop off is happening too quickly but that it is possible at this point The ui has burnt out and they are now recommending to replace the UI control. Office to reschedule ; ordrng 1 W11324037 (cntrl-elec)
Near Austin, TX 78744
Matthew
Job Details: 10/07/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for refrigerator door opening when freezer door is shut and the opposite. Checked seal and seal was making good connection. Called tech line to explain. Door opening due to air pressure between the freezer and refrigerator compartments. To assist the situation tech line recommended carefully closing the door rather than swinging it closed as well as adjusting the front legs to slightly tilt the unit back. Explained to customer and made adjustments. SR#7728986159. Job complete
Near Buchanan Dam, TX 78609
Jonathan S
Job Details: 10/07/2020
RANGE WHIRLPOOL WFE320M0EW2 Arrived on site for range oven light not working. Tested voltage to lite socket and found control not sending voltage. Found failed control. Found control is an expart. Office to schedule appointment when ETA is available. ordrng 1 W11122557 (CONTROL)
Near Austin, TX 78737
Kevin
Job Details: 10/07/2020
DRYER SAMSUNG DV48J7770EP/A2 "Arrived on site and inspected dryer and found right rear roller wheel has failed. After repair dryer is operating properly, Job complete"