We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78645
Justin
Job Details: 12/20/2021
"Arrived on site for a dryer making noises. Upon arrival the customer showed me the noise concern. He found that when you press down on the unit and force it to wiggle, it would make a squeaking noise. I informed the customer this is normal. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Kimo
Job Details: 12/20/2021
Arrived onsite for dishwasher not drying dishes. Upon arrival customer told me the the dishwasher leave the dishwasher wet at the end of cycle but the heating element does come on. I put unit into diagnostics and ran a cycle and found unit operating as designed. I advised customer that this is normal and gave them some tips to help with getting the dishes less wet at the end of cycle. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRW06
Near Georgetown, TX 78626
Tommy
Job Details: 12/20/2021
Arrived onsite for refrigerator intermittently cooling freezing etc. upon arrival found unit had service point for add failures tested unit and found unit to be operating but add had failed.Replaced adc and let customer know to monitor before loading. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Pflugerville, TX 78660
Wesley
Job Details: 12/20/2021
Arrived onsite for broken door switch.Replaced door switch. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78748
Luis
Job Details: 12/20/2021
"Arrived on site for water leaking. Per customer excessive amount of water in fresh food section in drawers and on shelves. Turned on water source to unit,no leaks behind refrigerator,tested water dispenser no leaks,removed upper cover,ran icemaker test no errors,secured lines further into valve,ran fill test passed no leaks at valve or tubing. Tested water dispenser multiple times no leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78748
Kevin
Job Details: 12/20/2021
"Arrived on site and found saved error codes 4/3, 7/1. Ran diagnostic cycle and wash motor is not running. Replaced wash motor and dishwasher is now operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78734
Luis
Job Details: 12/16/2021
"Arrived on site. Attempted to shut off water to refrigerator,with source valve closed water still dispensing,tested for over 3 min water still dispensing with valve closed. Customer will need a plumber to replace defective water shut off valve to continue repair of filter housing replacement."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78704
Jacob
Job Details: 12/16/2021
"Arrived onsite for unit still not powering on. Upon further inspection. Found that the power wire was the issue as I checked the voltage through the wire it would give 120v but when moving the wire the voltage would drop to 60v and then drop to reading 0v. Was sent without the chord, need to return with the part.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Killeen, TX 76549
Al
Job Details: 12/16/2021
"Arrived to inspect dryer not heating. Confirmed the complaint and disassembled the unit and element, cutoff, thermostat all checked ok. Discovered the issue was the L1/L2 had 14 volts, L2/N was 123 and L1/N was 12. Found the issues were from the dryer cord and possibly the outlet.
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JZ0
Near Austin, TX 78728
David Z
Job Details: 12/16/2021
"Arrived on site to diagnose range that had the cooktop on and hot lights on. Disconnected each switch to see which was shorted. Found right front burner switch failed causing the lights. Frost left burner arced when it was being disconnected as well. Replaced control due to short, and ordering burner switches to resolve. Office to schedule when parts arrive. ; ordrng 1 WPW10434452 (Dual Element Shift) and 1 WP3149400 (RF Switch) and 1 WP3149404 (Rear Switches) and 1 W11553447 (Main harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/16/2021
Arrived on site for Range oven light not working. Found filament to bulb broken. Socket was good. Removed bulb and installed new bulb. Light comes on when light option is turned on from the display control. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/16/2021
"Arrived on site to replace control per tech line. Replaced control, tested unit, unit working as designed. Job complete."
We serviced a
MAYTAG DISHWASHER
Model WDT970SAHZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not fully installed and replaced it with new gasket. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78747
Kevin
Job Details: 12/16/2021
"Arrived on site and inspected dishwasher and found error code for wash motor failure.after replacement starter washer on a normal cycle and it is running properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/16/2021
"Arrived on site to test unit for no ice production. Found ice maker stuck in mid cycle and feeler arm stuck mid way. Found piece of ice hiding in back causing ice maker to think the ice bin was full and stopped production. Removed obstruction, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Seguin, TX 78155
Noah D
Job Details: 12/16/2021
"Arrived on site to inspect unit for not dispensing ice quietly, upon inspection found the unit making a loud popping sound when used. Replaced motor on icemaker and found no change, checked the motor and it seemed like it was going backward, I switched connections and it didnt change directions, the back of bin is worn but isnt the reasoning, will need new bin and controls. Office to reschedule ; ordrng 1 W11185686 (ICE BIN) and 1 W11399844 (ELECT CONTROL) and 1 W11284720 (UI)"
We serviced a
WHIRLPOOL DRYER
Model Wed4815ew1
Near Seguin, TX 78155
Noah D
Job Details: 12/16/2021
"Arrived on site to inspect unit for not drying clothes completely, upon inspection found the units heater working normally but the vent was clogged causing blowback, instructed customer to have professional clean out venting due to length. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Elgin, TX 78621
Matthew
Job Details: 12/16/2021
Arrived on site found unit stuck on sabbath mode. Disabled sabbath mode. Changed language to English and tested unit. Unit if functioning properly. Customer will need to connect to WiFi to download latest software and update time and date. Job complete
We serviced a
GE MICROWAVE
Model JVM3160EF1ES
Near Seguin, TX 78155
Noah D
Job Details: 12/16/2021
"Arrived on site to inspect unit for a broken handle. Upon inspection found the units handle snapped but I was not sent with the part. Part has been on order, Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78701
Luis
Job Details: 12/16/2021
Damaged freezer door replaced freezer door checked door seal good.
We serviced a
WHIRLPOOL DRYER
Model WED9400SZ2
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/16/2021
"Arrived on site for BANGING NOISE WHEN CYCLE STARTS ONLY. IT CALMS DOWN AFTER A BIT. REPAIR KIT HAS BEEN REPLACED. Turned on dryer and heard the knocking. Gained access to rollers and they all looked good and were turning as I manually turned the drum. Found connectors has be soldered to the board that should have a connector. Found main harness routed through the front removable bulkhead. With this, I couldnt even remove the front bulkhead to expose the drum for removal. There were screws missing from some areas that mount the dryer together. Found ground wire spliced and exposed.
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB2
Near Manor, TX 78653
Wesley
Job Details: 12/16/2021
Arrived onsite and repaired heating problem by replacing magnetron capacitor and diode. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCK25FVMS01
Near Georgetown, TX 78633
Lou
Job Details: 12/16/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice door and cam failure, I removed and replaced the ice door kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
David Z
Job Details: 12/16/2021
"Arrived on site to diagnose washer that is not running. Ran unit and found no response from UI. Tried putting in diagnostic mode and got no response. Tested outlet and found outlet good. When I plugged in the unit, I heard a relay click and I was then able to run the unit. Checked error codes and found F1E1 for main control fault.Replaced control and tested. Verified unit working as designed. Ran calibration. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Temple, TX 76504
Jonathan M
Job Details: 12/16/2021
Arrived on site tour of the washing machine thats not draining. Inspected unit and work area. The customer advised of the unit isnt necessarily not draining but that the clothes are coming out wet at the end of the cycle. Ran the unit through diagnostics and found an F7 E7 (motor unable to reach target rpm) error code. I ran through a manual test in a high speed spin and and auto test and the unit ran as designed but noticed something seemingly rubbing against the basket. I spun the basket by hand and found the unit would spin but would stop fairly quickly. I checked resistance through the motor and shifter and found them on the very low side of being within range. I called Whirlpool Techline and spoke to Andy SR# 7732505899. He advised to replace the gearcase and capacitor and see if that made a difference. Ordering parts and the office will need to contact the customer to reschedule due to limited parts availability. ; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor)
We serviced a
ADMIRAL DRYER
Model AED4675YQ0
Near Wimberley, TX 78676
Andrey
Job Details: 12/16/2021
"Arrived on site to test unit for no power, tested unit found fuse reading open, replaced fuse, power returned, we have been out here multiple times for fuse going bad, used vent tester to test exhaust, got no air flow, advised customer that vent needs to be cleaned asap, do to dryer over heating and blowing fuse, provided customer with vent wizard number, customer stated that he has no record if the vent was ever clean, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78741
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose an oven that is not responding to user input. Found touch screen completely non-responsive and ui will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11296171 (Ui)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Seguin, TX 78155
Noah D
Job Details: 12/16/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Burnet, TX 78611
David S
Job Details: 12/16/2021
Arrived on site for icemaker not working. I spoke to the customer and found out the ice dispenser is activating on its own. I inspected the unit and work area. I tested the dispenser and found when the ice door closes the auger motor turns back on for a second. I am ordering the panel UI and the Niagara control to complete the repair. Both will have to be installed on the return visit. The office will reschedule when we have an eta on the parts.; ordrng 1 W10133603 (Ice paddle) and 1 WPW10151236 (UI) and 1 WP2318054 (Niagara control)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near San Marcos, TX 78666
Noah D
Job Details: 12/16/2021
Arrived on site to inspect unit for not turning on and clicking. Upon inspection found the unit clicking constantly when opened. Replaced upper interlock and no change was seen. Ordering lower interlock and ToD. Office to reschedule ; ordrng 1 W11433683 (Interlock) and 1 W10832024 (Tod)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Burnet, TX 78611
David S
Job Details: 12/16/2021
Arrived on site for ice clumping and the icemaker leaking some kind of oil. I inspected the unit and work area. I found the ice in the bin stuck together and some kind of substance in the ice. I preformed a temp test in the freezer and found it below 6 degrees. I found the icemaker leaking and the internal components rusting I replaced the ice maker and ran a harvest cycle. I found it operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Found condenser rattling against cardboard cover under unit and adder sound pad to eliminate noise. All is working properly at this time and no leaks were found at time of service.
We serviced a
KENMORE REFRIGERATOR
Model 253.7034341
Near Burnet, TX 78611
David S
Job Details: 12/16/2021
"Arrived on site for ice dispenser not working. I inspected the unit and work area. I tested the dispenser and found the motor not engaging and the solenoid not engaging. I gained access to the UI and the main control. I tested the communication line between the and found it open in the cabinet
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Elgin, TX 78621
Matthew
Job Details: 12/16/2021
Arrived onsite for washer door not opening and not washing correctly. Error codes for Long drain and overflow condition . Tested unit and found drain pump was not draining water. Need to replace drain pump pressure sensor switch. Tested unit by running auto test. and door lock operates correctly and unit drains correctly. Found water leaking from supply pipes. Showed the customer and have picture provided. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Buda, TX 78610
Andrey
Job Details: 12/16/2021
"Arrived on site to test unit for no power, tested unit found 240 at outlet, tested fuse and got open, replaced fuse, elements tested good, blower motor resistance was good, powered on unit , heated unit to 350, all components working as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78725
Robert
Job Details: 12/16/2021
"Arrived on call for complaint of noise. Found the gearcase leaks oil. Will need gearcase , cam and belt.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78704
Jacob
Job Details: 12/16/2021
Arrived onsite for the refrigerator not cooling. Customer said that the refrigerator temperature will fluctuate. Looked at the book of the evaporator and saw some frost buildup. Need to return with parts that where ordered. Let customer know that the unit will need to be unthawed before returning if ice gets worse before servicing. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Pflugerville, TX 78660
Wesley
Job Details: 12/16/2021
Arrived onsite and found thermal fuse blown. Repaired unit by replacing thermal fuse. Unit is now operating as designed. Blower and heating operating as designed.
We serviced a
LG WASHER
Model WM3370HWA/01
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/16/2021
We serviced a
LG WASHER
Model WM3370HWA/01
Near Georgetown, TX 78633
Lou
Job Details: 12/16/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the water valves failure and the bellow molding, we removed and replaced the valves and bellow and tested the unit. Unit is operating as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near San Marcos, TX 78666
Noah D
Job Details: 12/16/2021
Arrived on site to inspect unit for loud vibrating noise. Upon inspection found the dryer did vibrate loudly but when the unit was moved I found the upper unit was not secured to pedestals. Instructed customer to attach unit to base and add pads. Complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78723
Robert
Job Details: 12/16/2021
Arrived on call for complaint of no heat. Found cutoff open. Replaced cutoff and test dryer. Found the dryer vent restricted air flow not good. Will need vent cleaned for dryer to operate properly.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Belton, TX 76513
Jonathan M
Job Details: 12/16/2021
Arrived on site for a washing machine that wont feel. Inspected unit and work area. Ran the unit three diagnostics and found an F8 E1 (low/no water detected) error code. Tested the unit in manual diagnostics and found the cold water valve not pulling in any water. Replaced water valve and tested the unit. Found the unit working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model LSN1000KQ0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/16/2021
"Arrived on site for washer not spinning. Inspected unit and work area. Found tub spinning freely, indicating possible transmission or clutch failure. Removed cabinet and by passed door switch. Found major oil leak from transmission. Found clutch spring broken and dislocated from clutch. Will need to replace clutch and transmission and recommend to replace basket drive.Assembled unit spoke with customer on new washers.
We serviced a
GE REFRIGERATOR
Model GSL25JFPDBS
Near Taylor, TX 76574
Jimmy J.
Job Details: 12/16/2021
Arrived on site for NOT COOLING/FREEZING- HEARD LOUD CLICKING/THUMPING FROM THE BACK-BACK WALL OF FREEZER HAS FROST. Fridge was unplugged upon arrival. Plugged in fridge and gained access to evaporator. Allowed to frost for approximately twenty minutes and found coils were slowly and steadily climbing the coils but not all the way to the top section at this point. Reached out to SR tech and they advised we replace the heater and thermostat. Removed both and installed new heater and thermostat.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Bastrop, TX 78602
Matthew
Job Details: 12/16/2021
Inspected the unit and put liquid leak detector from all points of connection for gas from the valve to the regulator . Connections at the gas tube. Connections to the manifold. Checked all orifices. No leaks detected. Tested unit all 5 burners work as designed. Preheated oven an oven operated as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78758
Scott
Job Details: 12/16/2021
Arrived on site for fridge not making ice . Found IM not properly plugged in harness . Ran harvest test all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS7B
Near Killeen, TX 76549
Al
Job Details: 12/16/2021
"Arrived for 2/2 on a dishwasher issues. Ran diagnostics and found discovered there was no drain loop underneath the sink, which was causing the unit to backfill into the unit when it wasnt in use. Created a drain loop and unit tested properly."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Killeen, TX 76549
Al
Job Details: 12/16/2021
Arrived to inspect ice not dispensing. Confirmed the complaint and found the ice container was defective causing the unit not to dispense ice properly. Removed and replaced it and unit tested properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Round Rock, TX 78665
David Z
Job Details: 12/16/2021
Arrived on site to diagnose dishwasher that was not filling with water. Checked float switch and found a piece of corn had wedged under the switch cap and was triggering a flood state. Checked codes and found F6E4 for float switch open. Removed food and retested. Verified 5/5 fills and unit working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Temple, TX 76502
Tyler
Job Details: 12/16/2021
Arrived on site for dryer burning smell. Upon arrival confirmed complaint. After testing all heating hardware I found cause was due to a failing element that had signs of corrosion. Replaced element then reassembled and tested dryer. Found it functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Temple, TX 76502
Tyler
Job Details: 12/16/2021
Arrived on site for dryer not shutting door properly. Upon arrival confirmed complaint. After further inspection I found unit was shutting due to a random screw that had fallen into door hinge on right side preventing it to fully shut. After removing loose screw I tested door and found it fully shutting as designed when compared to exact same dryers next to it. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78746
Scott
Job Details: 12/16/2021
"Arrived on site for poor wash performance. Found clean light and drain keeps running . Found water in float channel . Ran diagnostics got wax motor and float error codes . Found dishwasher not level causing water to fill float . Reinstalled dishwasher . Ran test wash . Wash motor not pumping at all . Ordering sump,heater , vent , control . No water leaks detected at time of service. Call to set return ; ordrng 1 W11348061 (Control) and 1 W11345228 (Sump) and 1 W11047695 (Heater) and 1 W11025593 (Vent) and 1 W11184028 (Gasket)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Temple, TX 76502
Tommy
Job Details: 12/16/2021
"Arrived onsite for unit not turning on found good polarity and voltage going into board but board not communicating consistently, unit with get inconsistent voltage at UI ordering both UI and control.; ordrng 1 W11543994 (Control) and 1 W11478524 (Console)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW
Near Austin, TX 78748
Jacob
Job Details: 12/16/2021
Arrived onsite for unit not heating. Checked the voltage coming from the wall and only had 80v instead of 240v coming from both legs combined. Let customer know that possibly flipping the breaker could fix the issue. Customer flipped the breaker. Checked voltage once again and all power was back. Tested the unit and unit heated once again. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78749
Tyler L
Job Details: 12/16/2021
"Arrived on site for complaints of e1f1 error code. Found proper voltage to the control board at J8 pins 1 and 2, but the green light not lit on control board. Installed new control board and tested unit. Unit testing good, no error codes. Functioning as designed, no water leaks. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78132
Andrew
Job Details: 12/16/2021
Arrived on site to test unit for not filling with water. Found error code f6e4(open float switch). Switch and harness good. Recommended replacing control and float switch as control not recognizing switch state and prevent unit from filling. Customer stated he would purchase and replace himself. No leaks detected.
We serviced a
WHIRLPOOL DISPOSAL
Model KTTS505ESS
Near Burnet, TX 78611
David S
Job Details: 12/16/2021
Arrived on site for door not closing. I spoke to the customer and found out the door is wobbly. I inspected the unit and work area. I found the container has come detached from the door. The welds broke. I am ordering a new container for the unit. The office will reschedule when we have eta on the part.; O-emld tckt
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/16/2021
"Arrived on site to test unit for little ice production. Found voltage to recirculating pump from control was tuning on and off preventing ice sheets from forming properly and melting most away on grid cutter. Replaced control, tested unit and found water not distributing properly on cooling plate caused by clogged dispenser tube. Recommend replacing dispenser tube. 2hr on return visit please. Office to reschedule. ; ordrng 1 W10863947 (Dispenser tube)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/16/2021
Arrived on site for CENTER BURNER IS NOT WORKING - CLICKS AND EVENTUALLY IGNITE ONLY A PART LIGHTS UP. Found plate and housing caked with sauce from customers pan that overheated and spilled into burner. Used rubbing alcohol and cotton swab to clean orifice and plate. Removed plate. Removed most all of the heavily soiled areas and spots where gas and flame flow. Used jumper to clean orifice. Remounted plate and cap and tested flame. Burner lighting as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Troy, TX 76579
Tyler
Job Details: 12/16/2021
"Arrived on site for washer not allowing proper ui functionality after previous repairs. Upon arrival confirmed complaint and eventually got ui to enter diagnostics and found the following errors: F5e1, f0e3, f7e8, f6e3, f6e2. After further tests I found drain pump ohming at 19.8ohms (out of range) and causing a load failure on ACU and ui. Called trade care team as well as techline on site and was given parts concession as well as sr# (M10dws0fp1, Leon sr#7332502046) was able to reschedule customer for 12/21/21 to complete repairs. Will need to return with ACU, ui and drain pump. ; ordrng 1 W11112656 (Ui console) and 1 W10876600 (Drain pump)"
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWF
Near Harker Heights, TX 76548
Tyler
Job Details: 12/16/2021
Arrived on site for refrigerator leaking water. Upon arrival confirmed compla. After further inspection I found leak wa caused from a clogged drain line. I cleared drain and removed ice. Found unit functioning as designed after repairs. Call complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Harker Heights, TX 76548
Al
Job Details: 12/16/2021
Arrived on site to inspect washer noises. Ran diagnostics and found F7E9 Locked rotor. Removed and replaced it and unit tested properly without any issues. Job complete
We serviced a
WHIRLPOOL DRYER
Model LER7648KQ2
Near Copperas Cove, TX 76522
Al
Job Details: 12/16/2021
Arrived to install previously ordered belt. R&R and unit tested as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/16/2021
Arrived on site for refrigerator that still not making ice. Inspected unit and work area. Confirmed the customers complaint and attempted to place the unit and diagnostics. Checked icemaker error codes and found no codes present. Checked the icemaker fill sensor and found it working properly. Harvested the icemaker and found no ice coming from the icemaker. Checked inside the icemaker and found no evidence of any water inside the icemaker. Went to fill the icemaker and found the valve kicking on but no water flowing. Remove the top cover and found the icemaker fill tube frozen. I checked resistance through the filter heater and fascia heater and found resistance on both. I spoke to CS and was advised to replace the UI and fill tube heater. Replaced both and tested the unit. The unit began to work as designed. Advise the customer to call back if they have any further issues. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRB04
Near Killeen, TX 76542
Al
Job Details: 12/16/2021
Arrived to inspect refrigerator intermittently cooling. Confirmed the complaint and found the thermostat was defective causing the malfunction. Got approval from SC in office to install the thermostat. Unit now operating properly without delay. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Temple, TX 76502
Tommy
Job Details: 12/16/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Harker Heights, TX 76548
Tyler
Job Details: 12/16/2021
Arrived on site for dishwasher needing previously diagnosed upper rack mount clips. Upon arrival installed needed parts.reassembled and tested unit. Found no signs of leaks informed customer unit is ready for use. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL1
Near Killeen, TX 76543
Tyler
Job Details: 12/16/2021
Arrived on site for dishwasher that handle had separated from door. Upon arrival I was able to install door handle back onto secure mounts on door. Found door and over all dishwasher working as designed. No leaks found call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Waco, TX 76711
Jonathan M
Job Details: 12/16/2021
"Arrived on site to install previously diagnosed Pirates. Inspected unit and work area. Replaced gearcase, Kim, and belt and test of the unit. The end and begin to work as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Troy, TX 76579
Tyler
Job Details: 12/16/2021
"Arrived on site for refrigerator not cooling properly upon arrival confirmed complaint. Ran following tests: Fc defrost thermistor (60 kohms), rc evap thermistor (8.04 kohms), rc thermistor (6.8 kohms)fc thermistor (11.5 kohms) fc temp 30 on arrival. Rc temp at 50 on arrival. Found a void in liner behind unit within insulation. Also found collapsed drain line as well as a major defrost issue. Called techline and got issue documented.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Holland, TX 76534
Tommy
Job Details: 12/16/2021
We serviced a
GE REFRIGERATOR
Model PSC23PSSBSS
Near Killeen, TX 76543
Tyler
Job Details: 12/16/2021
"Arrived on site for refrigerator cooling. Upon arrival found temps in rc and rc at 0 and 37. Found evap thermistor tested as follows: Rc evap thermistor 12.3 kohms. Fc evap thermistor 47.4 kohms. Found main control not detecting temp readings from rc compartment and rc evap fan/cover as, falling to pieces and not insulating the rc evap coil properly. Will need office to reschedule with customer once autho for repairs and parts is aquired/known. ; ordrng 1 WR17X11915 (Rc evap cover asm) and 2 WR55X10025 (Thermistor rc)s and 1 WR50X10068 (Defrost bimetal stat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Harker Heights, TX 76548
Tyler
Job Details: 12/16/2021
"Arrived on site for refrigerator needing previously diagnosed control, rc thermistor and res. Tubing upon arrival installed needed parts. Reassembled and tested unit and found no evidence of leaks. Unit now functioning as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Belton, TX 76513
Jonathan M
Job Details: 12/16/2021
Arrived on site for a washing machine that will unlock delayed. Inspected unit and work area. Confirm the customers complaint and ask the customer if they had power cycled their unit. He advised that he had but he unplugged it and plugged it back in and it didnt unlock. Turned off the breaker to the unit for a four minute power back on in the unit unlocked the door. I ran the unit through diagnostics three times with the lid locking and unlocking as designed. Customer advised the unit had gone off balance prior to the door staying in a locked position. I did advise the customer of off-balance loads and how to properly reset his unit when this happens. The unit is now working as designed. Call complete.
We serviced a
GE DRYER
Model DRSR495EG6WW
Near Temple, TX 76502
Jonathan M
Job Details: 12/16/2021
Arrived on site for a dryer that is not shutting itself off until you open the door. The customer advised the timer will continue to advance until you open the door. Confirm the customers complaint and replace the timer. Tested the unit in the unit began to cycle as designed and shut itself off when it hit the off position. Call complete.
We serviced a
AMANA REFRIGERATOR
Model ASD2522WRW03
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/16/2021
"Arrived on site to test unit for water leaking from UI area when dispensing water. Found water line was broken. Replaced line, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Austin, TX 78727
Justin
Job Details: 12/16/2021
"Arrived on site for a microwave not heating. I tested the unit with a microwaveable cup of water and found it not heating. I checked voltage and wattage from the outlet. I found the correct volts, but not the correct watts. I gained access to the inside of the unit and found no damage on any component. I ohmd out all high voltage parts and found them good. I then checked voltage from the control and found it good. This indicates a faulty high voltage system. I tried using a different outlet and found it still did not run as designed. I then put the unit back in, and it began working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM02
Near Jarrell, TX 76537
Lou
Job Details: 12/16/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Placed my gauges in the sealed system and found the unit in what appears to be a vacuum. I inspected the evaporator and found it had leaked refrigerant into the drip panI removed and replaced the evaporator and vacuumed the system. Pressures held at -30/0. I installed 3.7oz of R134a refrigerant and monitored pressures. Pressures were good at 0/120 and the evaporator had a good frost pattern. I recommended that the customer allow the unit to cool for approximately 24/48 hours before placing food items inside. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near San Marcos, TX 78666
Andrey
Job Details: 12/16/2021
"Arrived on site to replace previously diagnosed freezer door, replaced door, transferred all components from old door that did not come with new, customer stated that refrigerator making very loud vibrating noise, exposed back compressor panel and found condenser vibrating against frame, added sound pad noise stopped, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found communication failure between controls and sensors. Replaced evap/sensor harness in rc an pantry control. Advised customer on defrost procedures and waivers were signed. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, TX 78746
Scott
Job Details: 12/16/2021
"Arrived on site for poor spinning . Also found keypad has stuck button , start button and my cycle not responding properly. Ordering ui control . Also drain pump will need to be change , draining is taking longer then normal. Will need AUTHO. No water leaks detected at time of service. Call to set return ; ordrng 1 Autho and 1 W10911042 (Panel control)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18L4JMD
Near Austin, TX 78704
Jacob
Job Details: 12/16/2021
Arrived onsite for unit not sealing properly. Looked at the unit and saw that the door was sagging a bit going down ward. Upon further inspection. Found that the screws on the hinge that hold the door in place on the top had loosened and the door was able to move up and down. Pushed the door up and tightened screws. Door held up straight again. No issues at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE504DSS0
Near Austin, TX 78738
Leonardo
Job Details: 12/16/2021
Arrived on site to test unit for unit leaking. Found unit full of calcium build up. Advised customer the sump and motor will need to be replace but due to the calcium build up they will need to clean the inside of the unit.
We serviced a
KITCHENAID TRASH COMPACTOR
Model Kucc151jss2
Near Dripping Springs, TX 78620
Tyler L
Job Details: 12/16/2021
"Arrived on site for complaints of unit not working. Customer said it has a mind of its own and turns on and off, and when it is working its not working correctly. Found unit will turn on, but will not move. Found bad gears. Installed new gears. Attempted to access the interior to replace to stops, but was unsuccessful. Unit will need new directional switch and start switch. Office to reschedule.; ordrng 1 675382 (Start switch) and 1 WP777811 (Directional switch)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF3
Near New Braunfels, TX 78130
Andrew
Job Details: 12/16/2021
"Arrived on site to test unit for no ice production. Unable to get ice maker to respond to diagnostics. Replaced ice maker now responding as designed but not filling. Found valve not opening to ice maker. Replaced valve, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36SSFXLA01
Near Austin, TX 78704
Luis
Job Details: 12/16/2021
Tech was assigned as a helper;
We serviced a
JENN-AIR REFRIGERATOR
Model JB36SSFXLA01
Near Austin, TX 78704
Jacob
Job Details: 12/16/2021
Arrived onsite with LM to fix a drain issue with the unit when cooling. Upon inspection found that the drain hole was clogged causing the water to make layers of ice in the freezer and when defrosting causing the unit to leak from the front of the freezer. Removed ice and clog from the drain. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Wesley
Job Details: 12/16/2021
Arrived onsite for not spinning out clothes and noises. and found the shift actuator would need to be update to the working part. Unit is had slipped position. Replace part. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Tommy
Job Details: 12/16/2021
Arrived onsite for range not getting to 350 according to inspecter. Upon arrival put unit through heat test with thermal probe found unit is operating as designed
We serviced a
WHIRLPOOL OVEN
Model AER6303MFB3
Near Austin, TX 78724
Robert
Job Details: 12/16/2021
Arrived on call for complaint of top and oven not working. Pulled out unit and checked the terminal block all looked good. Checked voltage and it was good. Test oven and top burners.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Round Rock, TX 78681
David Z
Job Details: 12/16/2021
"Arrived on site to diagnose washer throwing error code F7E1 when trying to run. Ran unit and as soon as it tried to move, immediately threw error. Found other errors F2E1, F7E4. Called tech line since error is related to tachometer signal, and was originally only happening on heavy loads. At this point the error happens as soon as the motor starts moving. Tech line rep had ,me check resistance on the capacitor, which was not keeping any resistance at all and always showing as OL. Ordering capacitor and motor, returning with control. Office to schedule when we have parts.; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose a dishwasher with upper rack rusting. Found front of rack has damaged coating causing rack to rust. It will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10909088 (Upper rack)
We serviced a
WHIRLPOOL RANGE
Model WFG745H0FS1
Near Pflugerville, TX 78660
Wesley
Job Details: 12/16/2021
"Arrived onsite and found membrane warping and bubbling from heat. Replaced me,brand for proper function. Unit is now operating as designed. All checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Austin, TX 78704
Jacob
Job Details: 12/16/2021
Arrived onsite to replace the latch. When attempting to remove the old latch. Noticed that the wash plate at the very bottom was loose. When trying to re diagnose the issue. The bolt inside the unit would not come off as it was rusted and seized.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Round Rock, TX 78681
Cliff
Job Details: 12/16/2021
Arrived on site to diagnose a venthood that has grease dripping. Found no failures to unit at this time and advised customer on normal grease buildup from cooking and best measures to help with issue. No further repairs needed and job is complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Kevin
Job Details: 12/16/2021
"Arrived on site and found refrigerator is not making any excessive noises, ran test 3 for evap fan and test 4 for compressor and condenser fan and there is no excessive noise. Icemaker is also not making any noise. These tests represent all of the moving part functions of the refrigerator. Couldnt find reason for customer complaint, job complete"
We serviced a
GE RANGE
Model JGBS30DEK3WW
Near Austin, TX 78744
Kevin
Job Details: 12/16/2021
"Arrived on site and inspected range and found igniter is not pulling enough amps to ignite gas. Attempted to replace igniter and found burner tube is stripped and old screws will not release
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Smithville, TX 78957
Matthew
Job Details: 12/16/2021
Arrived on site for unit making squeaking sound. Inspected unit and found squeaking due to bad pulley and bearings and a worn belt. Replaced using repair kit and both sound pads. Tested unit and unit operates correctly. Job complete. No noise at this time. Job complete