Service History 494

Near Del Valle, TX 78617
Matthew
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for microwave turn table not turning. Aligned plate with driver, tested unit and unit turntable is functioning properly. Job complete"
Near Manor, TX 78653
Andy
Job Details: 10/08/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/08/2020
OVEN WHIRLPOOL WOS31ES7JS00 "Arrived on site for unit shutting off randomly. Found unit hard wired and 5 mins into starting unit on preheat to 400 I saw smoke coming from wire nuts(took pic). Informed customer that was her issue. Wires were burnt together with wire nuts. Advised customer to get electrician to fix issue. Issue with unit was causing by wiring, need electrician to correct issue. Job complete."
Near New Braunfels, TX 78130
Andrew
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site to align doors. Aligned doors also noticed one screw missing from top door hinge/bracket. I’d like to get a screw to properly secure door and hinge properly.; ordrng 1 KRFF507HPS01 (SCREW)
Near Austin, TX 78741
Leonardo
Job Details: 10/08/2020
RANGE WHIRLPOOL WFG515S0ES0 Arrived on site to test unit for oven not igniting. Test unit and unit heating correctly. Turned oven on and off and unit ignited every time. Heated oven to 350 and oven heated correctly.
Near San Marcos, TX 78666
Jacob
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL GS6SHAXLB03 Arrived onsite for unit not making ice. Tested unit. Found that the ice maker was not working and that valve needed to be replaced. Replaced ice maker. Upon replacement of valve. Noticed that valve is not the correct valve for this unit. Took pic in quick pic. AHS to research further for correct replacement of valve. Office to reschedule ; O-emld tckt
Near Austin, TX 78739
Luis
Job Details: 10/08/2020
REFRIGERATOR FRIGIDAIRE FRS26LF8CS0 "Arrived on site for water leaking. Found frozen drain causing water to leak from freezer,removed ice defrosted drain checked water flow through drain good."
Near New Braunfels, TX 78132
Noah D
Job Details: 10/08/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived On site to inspect dryer found on reading in the inlet thermistor out of range replaced thermistor and found a in range reading, checked for voltage to dryer and found 240 to unit, 120 to red/ground and 120 L1 to ground. Still not heating when calling, but when the cycle started the voltage dropped completely. Spoke with Susie. Ordering control and returning with motor. Office to reschedule ; ordrng 1 W11298841 (CONTROL )"
Near Waco, TX 76710
Jonathan M
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site for refrigerator that’s not cooling properly again. Inspected unit and work area. Found freezer section covered in frost on the back wall. Removed evaporator cover and found evaporator completely frosted up. Tested continuity between the heater and found the heater had continuity. Spoke with SW and ran some diagnostics. Went to go check resistance at the control but unit had feet down and is in a tightly enclosed area. Could not raise feet to get onto rollers due to hinges being above the feet screws. Was advised to have the customer make the unit accessible and to order the UI and heater to make sure that we had all pertinent parts available for next visit.; ordrng 1 W10857624 (heater) and 1 W11130216 (cntrl-elec)
Near Georgetown, TX 78633
Cliff
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose a dishwasher that is tripping the breaker. Found wiring short in junction box. Repaired wiring and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78757
Wesley
Job Details: 10/08/2020
OVEN WHIRLPOOL KSGG700ESS0 "Arrived onsite and installed the trim unit is now operating as designed Unit is now operating as designed. All checks good."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/08/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to inspect dryer for not heating, upon inspection found the moisture sensor out of range, replaced moisture sensor and there was no change. ; ordrng 1 279838 (ELEMENT ) and 1 WPW10476828 (CONTROL )"
Near New Braunfels, TX 78132
Andrew
Job Details: 10/08/2020
OVEN WHIRLPOOL KODE500EBS04 "Arrived on site to test unit for loud screech noise from fan when heating. Tested unit, both top and bottom, to 450 and could not replicate sound. Manually turned both cooling fans on low and high, still unable to replicate issue. Ran both convections fans, still not able to replicate issue. Informed customer if issue persists to take a video recording to better help identify issue in case next tech is also unable to replicate issue. No stored error codes. Showed customer sound is not currently present. Job complete."
Near San Marcos, TX 78666
Jacob
Job Details: 10/08/2020
WASHER WHIRLPOOL WETLV27HW1 "Arrived onsite for unit not washing after filling with water. Tested unit. Unit test good. No issues at this time. Tenant said that unit has been working with no issues. Said that the building has been experiencing power issues through out the building, but no issues to report at this time. Job complete"
Near Leander, TX 78641
Tommy
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher arm not spraying. Upon arrival found error code F7E1 wash motor not running. Ran unit in diagnostics unit received water and would drain but sump would not push water. Ordering sump, office to reschedule.; ordrng 1 W11416362 (SUMP AND MOTOR)"
Near Austin, TX 78725
Scott
Job Details: 10/08/2020
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for dishwasher tripping breaker . Found element showing signs of failure ,omh readings were out of range on element and control . Replaced control and element . Re ran diagnostics, no error codes . Wash test passed . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78704
Luis
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for no cool. Removed deli drawer found evaporator incased in ice,per service pointer W11329116C will need to order cover an main control. Unit will need to be defrosted 24hrs before return visit. ; ordrng 1 W10889360 (COVER)"
Near San Marcos, TX 78666
Jacob
Job Details: 10/08/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit not powering on. Looked at unit. Found that console was not responding. Flipped the breaker. Unit didn’t respond still. Ordered part. Office to reschedule. ; ordrng 1 W11296171 (console)
Near New Braunfels, TX 78130
Noah D
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect freezer for broken tub, replaced tub and checked for any issues, no issues or hang ups found. Complete"
Near Blanco, TX 78606
Richard
Job Details: 10/08/2020
REFRIGERATOR MAYTAG MSS25C4MGZ03 Arrived onsite for the refrigerator ice bin has ice build up. During testing found that the flap on the ice door is sealing properly found that the door is causing the issue will need tor replace the freezer door. Ordering parts and office to schedule ; ordrng 1 LW11026429 (FREEZER DOOR)
Near New Braunfels, TX 78132
Robert
Job Details: 10/08/2020
WASHER MAYTAG MVWB835DW4 "Arrived onsite to test unit for unit having a broken lid, test unit, confirmed lid broken due to normal wear and tear, replaced lid, unit working correctly, job complete."
Near Austin, TX 78703
Matthew
Job Details: 10/08/2020
RANGE WHIRLPOOL KSEG700ESS3 Arrived onsite to replace previously diagnosed parts. Replaced main control and panel. When transferring panel parts the connector to the display control was detached from unit. Display control is not transferable. Will need to replace display control to complete job. Notified office and office will reschedule. ; ordrng 1 W11105615 (cntrl-elec)
Near Blanco, TX 78606
Richard
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator top right hand hinge broken. Replaced top hinge and refrigerator door tested good complete
Near Hutto, TX 78634
Andy
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for dishwasher not getting water. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and found new control defective. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10906428 (cntrl-elec) and 1 WPW10195039 (float switch)
Near Marble Falls, TX 78654
James
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived on site and found fresh food items frozen. Removed diffuser and cover. Installed new. Unit tests good. Job complete
Near Austin, TX 78717
Kayman
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite to install previously diagnosed parts. I installed the blower, interlock, microwave control, main control and console. After reinstalling the unit I noticed the microwave light would not come on I tested the heating function of the microwave and it is heating as designed. I also tested the ovens preheat and it heated as designed. I attempted to activate the microwave light via component activation and it started the blower instead of the light. ; O-emld tckt"
Near Austin, TX 78723
Scott
Job Details: 10/08/2020
RANGE MAYTAG MER6600FW2 Arrived on site for front right burner only staying on all the time . Found burn marks on switch . Also found element failing as well . Replaced switch . Turning knob on new switch is very rough to turn . Ordering new switch and element . Call to:set return ; ordrng 1 WP3149400 (switch-inf) and 1 WP8273992 (elmnt-surf)
Near San Marcos, TX 78666
Robert
Job Details: 10/08/2020
DRYER WHIRLPOOL WED8000BW0 "Arrived onsite to test unit for unit overheating, test unit, could not duplicate issue, job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to diagnose a refrigerator that is intermittently not dispensing water. Tested unit and found loose wiring connection for dispenser pad. Reset wiring the proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Elgin, TX 78621
David S
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01
Near Austin, TX 78739
Kevin
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and replaced adjusters diagnosed by previous technician. After replacement top rack is operating normally. No water leaks from directions at time of service, job complete"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for refrigerator top ice maker intermittently over filling ice maker and causing water to drip down front of ice container. At time of service failure was not occurring. Customer had pictures of failure. Gained access to water supply to unit and tested incoming water pressure. Found at 50 psi. Performed diagnostics mode and cycled ice maker and fill. Failure did not occur. Called Whirlpool tech support and spoke with Bruce. He stated to replace UI and control. Found no ETA on control. Office to schedule appointment when ETA is available. (Sr#7728700211).; ordrng 1 W11224256 (CONTROL) and 1 W11387387 (UI/CONTROL)
Near Killeen, TX 76542
Al
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher not draining.Confirmed there was water inside the unit.Pressed the drain and pump came on and water began to drain, but the water stopped at the connection to the plumbing pipe.I removed the drain line from the sink and discovered a blockage of debris at the plumbing.I cleared the debris and drained the unit into my bucket and unit drained.I connected the hose back to the plumbing and unit drained water properly from the unit.No leaks detected at time of service.Customer satisfied.Job complete"
Near Austin, TX 78750
Wesley
Job Details: 10/08/2020
WASHER MAYTAG MVWB865GW0 "Arrived onsite and found unit not consistently switching between spin and agitate. Found gearcase leaking oil. Ordering gearcase, slider and clutch. Gearcase must be replaced. Advised customer on necessary repair. ; schdld next appmnt
Near Austin, TX 78752
Scott
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave not working . Found fuse blown and one of the cams pushed back on interlock . Repositioned cam and replaced fuse . Tested unit , heating normally ,vent fan lights working . Job complete ."
Near Georgetown, TX 78626
Tommy
Job Details: 10/08/2020
MICROWAVE AMANA AMV2307PFS4 "Arrived onsite for microwave F1E4 error. Upon arrival found damage to unit frame called tech line and spoke with Sterling.
Near Austin, TX 78724
Scott
Job Details: 10/08/2020
WASHER MAYTAG MHW6630HC0 Arrived on site for wet clothes at end of cycle and rinse not working . Ran diagnostics and got long fills error code . Found water supply were on wrong valves . Switched hoses . All checked normal in both test washes . No water leaks detected at time of service. Job complete .
Near Pflugerville, TX 78660
David S
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to install previous diagnosed parts. I gained access to the hood lamp socket and replaced with new. I gained access to the interlocks and replaced both with new. I found the connections loose. I tightened the connections down and reseated the connectors properly. I tested the unit with a cup of water and the unit heated with no issues. Job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/08/2020
ICE MACHINE KITCHENAID KUIS18PNTB1 "Arrived on site for ice machine not producing ice. Performed diagnostics mode and tested operation. Found compressor activating. Measured amp draw to compressor and found leakage in sealed system. Will need to replace compressor, evaporator, filter drier and access valve.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area, found no loop in drain line. Performed diagnostics mode, error F7-E2 heating element circuit had been interrupted. Monitored test cycle and measured amp draw to element. Found heater working. Found wash motor not activating. Tested voltage to motor and found 120 volts. Found failed wash motor.Removed failed sump assembly and installed new. Added loop to drain line and added zip tie to secure. Performed diagnostics mode and monitored operation and observed for possible water leaks. All tested good, no water leaks detected.
Near Georgetown, TX 78633
Cliff
Job Details: 10/08/2020
MICROWAVE JENN-AIR JMW2330WS01 Arrived on site to diagnose a microwave oven combination that is not responding to microwave controls. Disassembled and reassembled unit and product started working properly. No further repairs needed at this time.
Near Leander, TX 78641
Lou
Job Details: 10/08/2020
WASHER MAYTAG MVWB835DC4 "Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit makes a knocking noise during the spin cycle. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no unusual noises. I tilted the unit back and found a good amount of gearcase oil on the side panels, rotor, and drain pump. I advised the customer of my findings and removed and replaced the gearcase and slider and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/08/2020
COOKTOP JENN-AIR JGD8130ADB Arrived onsite for cooktop that won’t ignite but just spark. Upon inspection I found 2 of the burners intermittently not igniting. I removed the burner assemblies and found the orifices for the questioned burners clogged. I unclogged the orifice and tested the unit. The unit is working as designed at this time and no gas leaks detected during time of service. Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL ED5THAXMS00 Arrived onsite for refrigerator freezing food in the deli drawer. Upon inspection I found no frozen food in the RC the customer advised me that they had removed some food and rearranged the placement of items. I ran diagnostics tests and all passed. I could not see any frost build up and I could hear the air diffuser closing as designed. The freezing of the food must have been an intermittent failure due to placement and amount of items in the RC diverting the air to concentrate on one spot. No repairs needed at this time. Job complete. Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS335SDHB03 "Arrived on site to inspect refrigerator door gasket issues. Upon further inspection, I found the right RC door gasket gap on the left side at the upper portion of the mullion. I adjusted the door at the hinge and reshaped the gasket and it’s sealing properly now. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Andy
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator making noise and FC light not working. Upon inspection found all lights to be working properly. Tested and inspected unit and found copper tubing rattling creating noise. Made adjustments and added padding as needed. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78681
Paul
Job Details: 10/08/2020
COOKTOP WHIRLPOOL KCGS550ESS01 Arrived onsite for a cooktop that the customer is still smelling gas on. I checked the cooktop with a leak detector and I did find a fitting between the hose and valve leaking. I applied sealer and tightened the fitting. I tested the unit and found no other gas leaks at this time. The customer is going to monitor the unit today and will call back if they still smell gas. Call complete.
Near Austin, TX 78752
Scott
Job Details: 10/08/2020
DISHWASHER MAYTAG MDB7959SHK0 "Arrived on site for dishwasher having very fowl smell. Didn’t smell anything before diagnostics. No standing water,drain hose had good loop. Ran diagnostics all checked normal . Did notice a strong plastic burning smell . Found something plastic burned on back side of element causing fowl smell. Removed plastic and scraped remaining plastic off element . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78745
Luis
Job Details: 10/08/2020
WINE COOLER WHIRLPOOL WUW35X24DS02 "Arrived on site for cooling complaint. Powered unit on unit powered on compressor and fans running after about 5 min unit powered off,reset unit powered unit on unit ran for 15 min then shut off. Ordering control and thermistors ; ordrng 1 W11290657 (THERMISTOR ) and 1 W11296649 (THERMISTOR WHITE CONNECTOR ) and 1 W11298786 (CONTROL)"
Near Johnson City, TX 78636
Richard
Job Details: 10/08/2020
DRYER SAMSUNG dv45h6300eg/a3 Arrived onsite for the dryer making a noise. During testing found that the motor hold down bracket was loose and came off allowing the motor to move around causing the noise. Repaired the bracket and reinstalled and dryer tested good with a load in it and noise is gone. Complete
Near Lakeway, TX 78738
David Z
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL KFIS29PBMS03 Arrived on site to follow up on door gasket issue causing frost in FC. On arrival found door gasket hanging off the bottom and adhesive not holding. Spoke with customer and agreed to replace gasket and glue new one on. ; ordrng 1 W10407216 (gasket-fip) and 1 W10841140 (adhesive)
Near Austin, TX 78703
Matthew
Job Details: 10/08/2020
WASHER WHIRLPOOL WFW94HEAC0 "Arrived onsite for washer door not opening. Tested unit and found faulty door latch. Replaced latch, test unit and unit is functioning properly. No leaks present at this time. Job complete ."
Near Georgetown, TX 78633
Cliff
Job Details: 10/08/2020
REFRIGERATOR FRIGIDAIRE FGFU19F6QFB Arrived on site to diagnose a refrigerator that is not consistently producing ice. Tested unit and found freezer temperature set to high and preventing proper cycling. Adjusted temperature settings and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Buda, TX 78610
Kevin
Job Details: 10/08/2020
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site and found left front burner is not igniting. Replaced burner head and it is now operating properly. Job complete
Near Austin, TX 78717
Kayman
Job Details: 10/08/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for dryer not heating. Upon inspection I found the thermal cut off showing open. I replaced the cut off and tested unit. Unit is working as designed at this time. Job complete
Near Austin, TX 78727
Paul
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT348FMES00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the evaporator and compressor. I installed a UV drier and added a low side service tap on the compressor. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.16 oz’s of R134A. I tested the unit and had good pressures and frost pattern. Call complete.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Measured temperature in ice container and found within range. Performed diagnostics mode and checked ice maker error codes, found E2 lost home position. Cycled inlet valve and found ice maker getting water. Cycled ice maker and monitored operation. Found water coming from ice maker housing. Disassembled ice maker assembly and found water leaking from ice maker. Will need to replace ice maker. ; ordrng 1 W11294907 (ICE MAKER)"
Near Austin, TX 78750
Paul
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the Aurora control and ran service test 19. I had 14VDC to the fill tube heater. I ran service test 45 and the ice maker filled with water.
Near Georgetown, TX 78633
Cliff
Job Details: 10/08/2020
WASHER KENMORE 110.499626 Arrived on site to diagnose a washing machine that is making unusual noise. Tested all parts and components and found no abnormal operation in unit and no abnormal noises present at time of service. Advised homeowner on findings. No repairs are needed and no leaks were found at time of service.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Tested incoming voltage to unit and found correct. Tested voltage at control and polarity and found correct. Tested out coming voltage to UI and found none. Disconnected UI and found no response from control. Found failed control at this time.
Near Pflugerville, TX 78660
David S
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found fault codes F6e4 float switch open, f5e2 door latch stuck closed. I inspected the float switch, and found it stuck up, I reseated the float switch and replaced the door latch. I ran the unit through a diagnostics cycle and found it operating as designed. No water leaks. Job complete."
Near Austin, TX 78731
David Z
Job Details: 10/08/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to install New control panel to resolve damaged panel from delivery. Replaced panel and retested. All is working as designed. Call complete.
Near Austin, TX 78723
Scott
Job Details: 10/08/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for gas leak . Plumber has put longer line on . Used leak detector on fittings . Found connection on regulator was loose . Tightened up connection . Rechecked all connections . No other gas leaks detected at time of service. Job complete .
Near Austin, TX 78731
David Z
Job Details: 10/08/2020
DRYER WHIRLPOOL WED560LHW1 Arrived on site to install new front panel due to scrape from delivery. Replaced panel and retested. All is working as designed. Call complete.
Near Austin, TX 78731
David Z
Job Details: 10/08/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to install new control panel due to damage from delivery. Installed new panel and retested. All is now working as designed. Call complete.
Near Austin, TX 78735
Luis
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for defective water line in door. Removed defective door installed new dispenser side door checked door seal good,checked water dispenser good no leaks."
Near Austin, TX 78750
Wesley
Job Details: 10/08/2020
RANGE KENMORE 79073239312 Arrived onsite and replaced clock control to repair. Unit is now operating as designed. All checks good.
Near New Braunfels, TX 78132
Robert
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived onsite to replace parts previously diagnosed,replaced parts, test unit, unit working properly, job complete"
Near Austin, TX 78744
Leonardo
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to replace filter board and diode and cap and magnetron. Replaced all parts test unit and unit heating correctly.
Near Austin, TX 78735
Luis
Job Details: 10/08/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site to install parts previous tech ordered. Replaced reservoir drain pump and bin thermistor,ran diagnostics all test passed."
Near Austin, TX 78753
Scott
Job Details: 10/08/2020
DRYER WHIRLPOOL WED7500GC0 Arrived on site for door not stay closed . Replaced catch . Door is now staying shut . No lint build up at time of service. Job complete
Near Austin, TX 78759
Wesley
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite and found deli control had gone out. No excessive moisture or corrosion under deli control. Ordering deli control and returning with other controls to repair. Unit is working as designed at this time but had been slightly to warm for a few days recently. Customer has digital read of temps on constant display.
Near Austin, TX 78737
Leonardo
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not washing. Test unit and found unit not draining. Replaced pump drain test unit and unit test good job complete
Near Austin, TX 78749
Kevin
Job Details: 10/08/2020
DRYER MAYTAG MEDC215EW0 "Arrived on site and found dryer is noisy while running, found a wood screw stuck in the felt. Graham is hitting it on each rotation. After removing wood screw dryer is running normally end noise has stopped.
Near Austin, TX 78750
Paul
Job Details: 10/08/2020
WASHER WHIRLPOOL WFW97HEXW2 Arrived onsite for a washer to replace the previous diagnosed parts. I ran diagnostics and after the door locked the drain pump never started. Upon further inspection I found the motor control unit burned up causing the issue. I explained to the customer that the MCU needed to be replaced and the office would call with a RS date. Ordering WPW10374126 cntrl-elec.; ordrng 1 WPW10374126 (cntrl-elec)
Near Leander, TX 78641
Lou
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to inspect refrigerator cooling issues. Upon further inspection, customer advised that the unit stopped cooling and the fan was making a loud noise, but now it’s cooling again. Customer advised they turned the unit off at the breaker for a few hours and turned it back on and it’s been cooling since. I tested temps in the FC=10 degrees & RC=40 degrees. I found a small puddle of ice under the RC drip pan. I ran test #4 in diagnostics and the unit operated as designed. Due to the history of this unit with the RC evaporator freezing up and per service pointer W1092686F, I am ordering the RC evap motor harness and clamps and will return with the inverter, hv control and UI. Also ordering a CNOTE-AUTHORIZATION for the mentioned parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11087438 (motor-evap) and 4 W11456069 (CLAMPS)s"
Near San Marcos, TX 78666
Jacob
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for door to unit having scratches. looked at door, found scratches. Replaced door. No issues at this time.
Near Austin, TX 78736
Leonardo
Job Details: 10/08/2020
COOKTOP WHIRLPOOL W3CG3014XB02 Arrived on site to test unit for gas leak. Test unit and could not find gas smell checked regulator and all the valves and burner no gas. Advised customer to checks the gas line and customer informed me they had the roof collapsed not to long ago and that is potential damaged to gas line in between walls. Job complete. The cooktop it self no leaking gas
Near Manor, TX 78653
Andy
Job Details: 10/08/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not spinning/draining properly. Tested and inspected unit and found failed actuator. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hutto, TX 78634
Andy
Job Details: 10/08/2020
OVEN WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator noise and loose handles. Tested and inspected unit and found failed set screw not tightening. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Driftwood, TX 78619
Luis
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for water leaking. Found drain frozen in freezer and fresh food. Removed compressor cover,removed drain tube found obstruction in tube. Cleared drain tube checked water flow through tube good,defrosted drain line in liner,reinstalled drain tube,ran defrost cycle water draining correctly.
Near Austin, TX 78731
David Z
Job Details: 10/08/2020
WINE COOLER KITCHENAID KUBR304ESS00 "Arrived on site to diagnose wine cooler that customer feels may be unusually loud. When I arrived the fan and compressor were running and were noticeable. Unit is on a hardwood floor in an under counter cabinet. Shared use and care guide information on normal sounds with customer, and advised them that hardwood floors and cabinets can cause louder noise as there is no noise insulation. Unit is working as designed at this time. Advised customer to record video if issue repeats. There is no ice or frost on evap fan and condenser fan is good. Call complete."
Near Austin, TX 78731
David Z
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to diagnose dishwasher with missing piece of insulation. On arrival customer showed me the piece they had found. Insulation was from the toe plate. Removed toe plate and placed insulation in proper location. Unit is now working as designed.
Near Georgetown, TX 78626
Tommy
Job Details: 10/08/2020
REFRIGERATOR MAYTAG MFT2976AEM00 "Arrived onsite for previously diagnosed parts, installed new drip pan, evap cover ties clamps and screws as well as wiring harness, and uI and control tested unit tested good. Job Completed."
Near Pflugerville, TX 78660
David S
Job Details: 10/08/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for bottom draw being damaged. I inspected the unit and work area. I found the draw panel dented. I removed the damaged panel and installed a new one. I had the customer inspect the panel and he said it looks good. Job complete.
Near Leander, TX 78641
Lou
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered part. Due to the upper back LED module strip light going out, I removed and replaced the strip and tested. Lights are operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78703
Matthew
Job Details: 10/08/2020
WASHER WHIRLPOOL WFW94HEAW0 Arrived onsite for washer leaking. Upon inspection did see the torn bellow. Ran test cycle and water began to leak from door front. Stopped cycle and brought it to customers attention. Bellow will need to be replaced and water removed from floor liner to investigate any other potential leaks. Customer is aware of leak and using shop vac to remove water in liner. Office to reschedule. ordrng 1 WPW10237499 (bellow)
Near Pflugerville, TX 78660
David S
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site to install previous diagnosed parts. I gained access to the freezer tracks and replaced with new. I cleared all the frost out of the freezer and off of the drawers. I tested the freezer door to see if it seals all the way. I found a couple of spots that the gasket isn’t closing all the way at. I remolded the gasket with my steamer and the freezer is now sealing properly. Job complete. No water leaks detected.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/08/2020
FREEZER WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Measured temperature in RC at 60°. Performed diagnostics mode and found evaporator fan not running. Found failed evaporator fan motor. ; ordrng 1 W11224591 (EVAPORATOR FAN)
Near Austin, TX 78741
Matthew
Job Details: 10/08/2020
DRYER WHIRLPOOL WED4616FW0 Arrived onsite for dryer not working. After inspection found open thermal fuse and element. Replaced both fuse and element. Tested unit and unit is functioning properly. Job complete
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to replace previously diagnosed parts. Homeowner requested the fridge defrost mode be set to basic allowing it to defrost every 8 hours. Tested this setting by hard reset (unplugging) to ensure it remained in basic defrost mode, and it did. Tested measured fill and filled correctly. No leaks detected. Job complete."
Near Leander, TX 78641
Lou
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and no water came into the unit and then the motor came on and began to make a loud screeching noise. I stopped testing and removed and replaced the valve and retested and got the same results. I checked the water inlet under the sink and the water is turned on. Using my wet vac bucket, I disconnected the water hose from the valve and turned the water on and no water came out the hose. I verified that the hose was not kinked. I advised the customer of my findings and that they would need to have a plumber check the water source. No water leaks observed during service, job completed."
Near Kyle, TX 78640
Kevin
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site and found leaking waterline, took one picture. Added a coupler after removing section of bad line and leaking has stopped. Job complete"
Near Temple, TX 76502
Tyler
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for a refrigerator that was not cooling properly. Upon arrival I found that the freezer itself had a major defrost issue and was not being told to go in to defrost mode to get rid of the ice and had built up a considerable amount of ice in the freezer section blocking airflow to the fresh Food side. Running a diagnostic test I found that the defrost thermostat in the freezer was stuck open and after removing the back panel in the freezer I found that the thermostat was also miss placed on the coil. I ended up installing a new main harness to the thermistor as well as the thermostat itself and the UA main control in the front of the fridge that controls what mode the fridges in and after installing all necessary parts I was able to re-tested unit and found everything is functioning as designed with no leaks before during or after repair call complete
Near Temple, TX 76502
Tyler
Job Details: 10/08/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer that needed a previously diagnosed gear case per tech line instruct. After completing necessary repair then retest of the unit and found that the same symptom with this new gear case is occurring as each prior Case that we’ve installed. I did call tech line and ran through multiple steps stripping down the entire unit two is bare minimal to verify that the gear case was in the bad and after verifying it with wpool o
Near Jarrell, TX 76537
Tyler
Job Details: 10/08/2020
DRYER GE GTD65EBSJ3WS Arrived on site for dryer that was not turn on after having a belt installed from customer. Upon arrival I ran a diagnostic but found that there was no error codes indicating a hardware software issue and then disassemble the dryer and found that the activation switch to the motor relay that the idler pulley is supposed to activate whenever the belt is installed was not properly being activated because of the fact that the pulley fell out a place from the belt breaking prior. I realigned the idler pulley arm and re-tested the unit and everything is now functioning as designed call complete
Near Cedar Park, TX 78613
Kayman
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator not level and dripping some sort of grey glue substance from the bottom left corner of the unit. Upon inspection I found the grey substance had dripped on the floor coming from the inner chassis or frame of the unit. I leveled the unit. The customer advised to me that the refrigerator has gotten louder in the recent months. I ran a diagnostics test and found the damper sounded abnormally loud and would not shut off even after I exited diagnostics. I am ordering a damper (W11236851) I will do some research on the grey substance and try to provide some info on next visit. If our research has no affect then will call techline on next visit to report. Office to R/S due to part availability ; ordrng 1 W11236851 (diffuser)
Near Austin, TX 78745
Kevin
Job Details: 10/08/2020
DISHWASHER GE PDW7800P00BB "Arrived on site for door difficult to close, Previous complaint was cabinet under the sink was wet. The door was discussed with the customer in the initial diagnosis before reinstalling dishwasher. Opened and closed door several times starting a cycle each time took one video of effort required to close and start dishwasher, sent video to DW. Effort required to close door is normal for this model and this type of door latch.
Near Buda, TX 78610
Kevin
Job Details: 10/08/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site and inspected range and found center burner is only half igniting. Disassembled burner and reseated it and it will now ignite completely, took 1 picture."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/08/2020
WASHER FRIGIDAIRE FAFS4272LW0 Arrived onsite to install previously diagnosed parts. I installed the door hinge and latch assembly but the control I have with me was not the one intended. After replacing the hinge and latch assembly I tested the unit and it’s working as designed at this time. No leaks were detected during time of service but I advised the resident to keep an eye on the unit to be sure. Job complete.