Service History 494

Near Lorena, TX 76655
Jonathan
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site for refrigerator that had a bent frame and the glass would not sit evenly. Inspected unit and work area. Noticed the frame was bent downwards in the middle causing the glass to look bowed. Replaced frame and reassembled shelf. Inspected unit and unit is working as designed. Call complete.
Near , TX 78634
Andy
Job Details: 06/10/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave fan not turning off. Upon arrival customer informed me that issue is that fan will turn on by itself when she is cooking on range. She can turn it off and on with button but has to wait for it to turn itself off when it comes on automatically. Informed customer that this is normal, that unit has a thermistor that senses to turn fan on. Instructed customer on use and care and practice for best performance. No repairs are needed at this time."
Near Liberty Hill, TX 78642
James
Job Details: 06/10/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site and tested operation. Found microwave door will not stay shut. Tested hinges and found both to be over extending past 90 degrees. Both hinges have failed causing door to not close properly. ; ordrng 2 W10874474 (hinge-door)s
Near Austin, TX 78728
Wesley
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDT710PAYM3 Arrived onsite and cleared drain to restore drain function.
Near Austin, TX 78723
Eman J.
Job Details: 06/10/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite to install previous diagnosed parts. Install bracket and screw. Found that dishwasher needs new leveling leg, u nut for kick plate and screws for kick plate. Ordering leveling leg 8193716, u nut W10910629, screw W10826179; ordrng 1 8193716 (leveling leg) and 2 W10826179 (screw)s and 1 W10910629 (nut)"
Near Georgetown, TX 78633
Jonathan
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for refrigerator lights flickering. Performed diagnostics mode and tested door switches. Gained access to FC light and tested. Found failed LED. Removed LED and installed. Tested operation. All tested good, no water leaks detected."
Near Austin, TX 78729
Kayman
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived onsite for refrigerator liner issue. Upon inspection I found a crack in the liner of the RC at the bottom edge. I also found the doors out of alignment causing the FC side to rub against the liner/ bottom of the FC.
Near Austin, TX 78738
Robert
Job Details: 06/10/2020
MICROWAVE JENN-AIR JMC2430DS00 Arrived on job for complaints of fan making noise. Found fan blade slightly bent causing scraping noise.After replacement test operation noise now normal.
Near Bastrop, TX 78602
Cliff
Job Details: 06/10/2020
MICROWAVE KITCHENAID KMBP100ESS03 Arrived on site to diagnose a microwave that is not running cycles. Found no lights and unit not registering door switches. Fuse is good at this time. Replaced control and found no change. 120 V coming into filter board but no voltage out indicating failed board. Also noted bottom left corner of door bowed. Door and filter board will need to be replaced to complete repairs.; ordrng 1 W10775493 (glass-door) and 1 W11398764 (FILTER BOARD)
Near Burnet, TX 78611
James
Job Details: 06/10/2020
WASHER WHIRLPOOL WFW70HEBW0 Arrived on site and tested operation. Found bellow warped and cracking and large amount of build up between bellow drain ports and basket. Found F9E1 and F5E2 errors. Ran automatic diagnostics and found unit will not drain. When accessing drain pump I found bellow has been leaking and has caused water damage to wood floor below unit and took photos of damage. Inspected drain filter and found to be completely clogged. Cleaned out and tested operation. Unit tests good.
Near New Braunfels, TX 78130
Noah D
Job Details: 06/10/2020
MICROWAVE WHIRLPOOL WMH32519HB4 "Arrived on site to inspect microwave and install all parts, upon inspection found and replaced the parts, retested all functions, no problems found. Complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 06/10/2020
WASHER MAYTAG MHW8630HC1 "Arrived on site for washer not completing cycle that on left side and shaking when getting to high spin. Performed diagnostics mode and checked fault codes. Found fault FC-E0 and connected to WiFi . RN tested mode and monitored operation. Performed automatic test cycle. Found all operations passed. Called tech support and spoke with Robert (SR# 7728031882). He stated the the spinning was normal operation and to replace UI for intermittent cycle. Removed failed UI and installed new. Tested after replacing UI. All tested good, no water leaks detected."
Near Hutto, TX 78634
David S
Job Details: 06/10/2020
REFRIGERATOR LG LFX31925SW/02 Arrived on site. Replaced uv drier and access valve. During vacuum of system found black burnt oil coming from filter drier. This indicates the old compressor had an internal motor failure or burnout. Oil has been circulated through the entire sealed system. Attempted to flush the system and performed extended vacuum. System is restricted due to the oil and cannot be removed.
Near Pflugerville, TX 78660
David S
Job Details: 06/10/2020
WASHER MAYTAG MHW5100DW0 "Arrived on site for washer stuck draining and locked door. I inspected the unit and work area. I found the washer unplugged and water line turned off. I plugged the unit back in and found it trying to drain. I gained access to the water level sensor and blew the line clear. I put the unit into diagnostics and it stopped trying to drain. I ran the unit through a diagnostics cycle, I found a lot of suds forming in the tube while going the the cycle. Unit operated as designed. The unit was stuck draining with the door locked because the water level sensor could not read the level properly due to all the suds. Unit is operating as designed no water leaks detected.
Near Austin, TX 78737
Leonardo
Job Details: 06/10/2020
RANGE WHIRLPOOL KGCU467VSS02 Arrived on site to replace igniter. Replaced igniter and unit still not igniting. Igniter is parking but not making a flame. Ordering new module spark WPW10116108 and new cap burner WPW10256034 and new burner head W11106799. Will need 2 man office to reschedule. ; ordrng 1 2MANJOB (2 MAN JOB ) and 1 W11106799 (BURNER HEAD ) and 1 WPW10116108 (MODULE SPARK ) and 1 WPW10256034 (CAP BURNER )
Near Paige, TX 78659
Andy
Job Details: 06/10/2020
RANGE KITCHENAID KSGB900ESS3 Arrived on site for range with drawer issues. Tested and inspected unit and found failed right slide. Ordering needed part as well as left slide in case needed. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11123024 (slide-drwr RIGHT ) and 1 W11131365 (slide-drwr LEFT)
Near Austin, TX 78703
Jacob
Job Details: 06/10/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite to replace all parts t unit. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78746
Wesley
Job Details: 06/10/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived onsite and provided inspection of appliance health and replaced filter. All checks good.
Near Liberty Hill, TX 78642
James
Job Details: 06/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site and called tech line and spoke to Steve #7728034585. Job complete
Near New Braunfels, TX 78130
Richard
Job Details: 06/10/2020
COOKTOP KITCHENAID KCGS550ESS01 Arrived onsite for the cook top with a gas leak. Took top of cook top off and tested all gas lines and orifices and switches for leaks. Used soap and bubbles and gas detector to check for leaks. Found no leaks on the cook top at all. Put cooktop back together and it tested fine all flames where normal and again check for leaks and found no leaks. Complete
Near Leander, TX 78641
Lou
Job Details: 06/10/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics checked error codes as it showed none. I continued with testing and the unit operated as designed until it got to spin and at the beginning of spin, the unit made a very loud metal to metal screeching sound. I removed and replaced the gearcase/cam and retested and the unit continues to make the same sound. I removed and replaced the basket block and retested and still the noise is there. I contacted techline and spoke to Robert and advised of my findings and he recommended to replace the basket, motor and return with the gearcase, just in case. Provided file #7728033606. I am ordering the basket, gearcase/cam, & motor and office to schedule return service. No water leaks observed during service.; ordrng 1 W10554251 (spin basket) and 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W11255272 (gearcase) and 1 WP389140 (drive block) and 1 WPW1000638
Near Austin, TX 78741
Leonardo
Job Details: 06/10/2020
OVEN JENN-AIR JJW2830DP03 Arrived on site to replace doors. Found console damaged and door missing name plate. Ordering console and name plate office to reschedule. ; ordrng 1 W11236888 (CONSOLE) and 1 WPW10159578 (NAME PLATE)
Near Austin, TX 78734
Luis
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for noise compliant. Some vibration noise from evaporator cover,replaced fan motor adjusted cover,vibration noise no longer present did inform customer that he will hear the fan running and it’s normal operating sound due to design"
Near Hewitt, TX 76643
Jonathan
Job Details: 06/10/2020
DRYER MAYTAG MEDB835DC4 "Arrived on site for dryer that won’t turn on. Inspected unit and work area. Removed terminal block cover and tested voltage. From the L1 circuit to the L2 circuit I found 236 V. However from L1 to neutral I found 5 V and from L2 to neutral, I found 233V. From Neutral to ground, found 16.35 V. Tested unit from the wall and found 120.2 V from L1 to ground and L2 to ground. However, found 16V from L1 to neutral and 233 V from L2 to ground. I advise the customer that they will need an electrician to fix their electrical issues. Call complete."
Near Austin, TX 78704
Wesley
Job Details: 06/10/2020
WASHER WHIRLPOOL MHW8630HW0 Arrived onsite and found unit dispenser drawer dripping water when opened. Replaced drawer. Advised customer on repair. All checks good.
Near Austin, TX 78750
Cliff
Job Details: 06/10/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to diagnose a range that is not heating. Tested unit and found for terminal block on back of unit. Homeowner will have new power cord ready for return visit ; ordrng 1 WPW10245259 (block-term)
Near Liberty Hill, TX 78642
James
Job Details: 06/10/2020
ICE MACHINE KITCHENAID KUIS18PNXB1 "Arrived on site and installed new reservoir, pumps and harness. Tested operation and found unit working properly. Job complete"
Near Bertram, TX 78605
James
Job Details: 06/10/2020
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site and tested operation. Found no operation from control when selecting oven light on. Unit has failed control. Installed new control and tested operation. Unit tests good. Job complete
Near Austin, TX 78748
Luis
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for no cool. Removed deli drawer and door,checked evaporator found traces of oil on drip pan. No frost on evaporator diagnosed a refrigerant leak. Ordering an evaporator,compressor,filter drier and access valve. ; ordrng 1 2HRS (2HRS) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR) and 1 W11116006 (EVAPORATOR ) and 1 WPW10143759 (DRIER UV)"
Near Cedar Park, TX 78613
Paul
Job Details: 06/10/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for a range with the door not closing. I found the loaded hinge had broke. I replaced the door hinges with a kit. The door is working as designed. Call complete.
Near Austin, TX 78702
Jacob
Job Details: 06/10/2020
DRYER MAYTAG MGDC465HW0 arrived onsite to replace seal in unit. Replaced seal. Tested unit. Unit test good. No issues at this time. Job complete
Near Georgetown, TX 78626
Jonathan
Job Details: 06/10/2020
DRYER SAMSUNG DV42H5200EW/A3 "Arrived on site for dryer not heating. Performed diagnostics and tested voltage to unit, found 240 volts. Removed top and gained access to control. Tested fuses and heating element. Found heating opened/ failed. Removed failed element and installed new. Assembled unit and tested operation. All tested good.
Near Seguin, TX 78155
Noah D
Job Details: 06/10/2020
OVEN WHIRLPOOL WOD77EC0HV01 "Arrived on site to install ACU and test unit, upon inspection found the wrong supplemental board was given, tested with a new main board and got same problems and error code, ordering control and blower fan. Office to reschedule. Place on cancellations; ordrng 1 W11248652 (BLOWER) and 1 W11261164 (SUB CONTROL )"
Near Round Rock, TX 78665
David S
Job Details: 06/10/2020
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to install previous diagnosed parts. Removed the old orfice and replaced with new. I tested the units operations and found all burners light properly. Job complete.
Near Spicewood, TX 78669
Luis
Job Details: 06/10/2020
REFRIGERATOR GE ZISS42NCASS "Arrived on site for cooling complaint. Found mullion divider extremely hot to the touch,removed compressor cover,compartment extremely hot,pierced low side pressure reading +10psi diagnosed clogged condenser coil. Removed obstruction and cleaned condenser pressure reading good,good air flow through compressor compartment frost forming on evaporator."
Near Spicewood, TX 78669
Brandon
Job Details: 06/10/2020
OVEN GE JTP47SC1SS "Arrived on site for customer complaint of units lights not working, I found faulty light sockets, I replaced light sockets, unit tested good."
Near Spicewood, TX 78669
Brandon
Job Details: 06/10/2020
ICE MACHINE KITCHENAID KUIS155HLS2 "Arrived on site for customer complaint of no ice complaint, found failed valve and customer wanted tubing replaced. Also found broken drain pump when pulling out the unit. Ordering drain pump. ; ordrng 1 1901A (pump) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Driftwood, TX 78619
Robert
Job Details: 06/10/2020
OVEN KITCHENAID KEBS109ESS00 Arrived on job for complaints of no power. Found fuse open. Replaced fuse. After replacement test operation.
Near Pflugerville, TX 78660
Kayman
Job Details: 06/10/2020
RANGE WHIRLPOOL WFE525S0JB0 Arrived onsite for oven range with dented panel. I replaced the panel and unit is dent free and working as designed. Job complete.
Near Austin, TX 78717
Paul
Job Details: 06/10/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for a range with know issues. I found the right side knobs in a bind with the valve stems because the right side control panel bracket was bent and the screws for the bracket were stripped causing the panel to buckle. I removed the existing panel, straightened the brackets and replaced the panel. The knobs and valves are working as designed. Call complete."
Near Austin, TX 78703
Wesley
Job Details: 06/10/2020
WASHER MAYTAG MVWC565FW1 Arrived on site and found unit operating with hot valve leak into basket. Replaced valve. Unit is now operating as designed.
Near Temple, TX 76502
Al
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to install previously ordered part.Removed and replaced the new pump and motor recently installed.Found the screws that hold the clips in were all stripped causing the leaking.Reassembled and tested and unit tested as designed.All water lines were dry at the end of service
Near Dripping Springs, TX 78620
Robert
Job Details: 06/10/2020
DRYER WHIRLPOOL WED9400SW0 Arrived on job to replace control. After replacement test operation. Dryer working properly.
Near Marion, TX 78124
Noah D
Job Details: 06/10/2020
MICROWAVE KITCHENAID KHMS2056SSS2 "Arrived on site to install control board, installed and found the lights don’t get correct voltageComplete"
Near Killeen, TX 76549
Al
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not powering on.Confirmed the complaint and checked voltage at the outlet and got 120 volts.Checked the connectors at the junction box and found the black/ white wires not connected properly at the wire nut.Corrected the issue and reassembled and unit now operates as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78722
Eman J.
Job Details: 06/10/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for washer not completing cycle. Tested system found hot water off. Turned hot water on. Everything works as designed. Job complete.
Near Leander, TX 78641
Lou
Job Details: 06/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F6Er & F8E0. I tested the components and found the blower assembly not functioning. Before I removed the unit, I found several scratches on the cabinets to the left f right of the unit and on the floor in front of the unit (photos). Also found that the unit was not pushed all the way into the space in the cabinets (photo). I removed the unit and put it on the floor on a blanket and removed and replaced the Main ACU & blower assembly. Placed the unit back into the cabinet and still the unit does not fit due to the gas line to the cooktop. I programmed the unit and tested and the unit is operating as designed with no error codes. Job completed.
Near Hutto, TX 78634
Andy
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to install previously diagnosed part removed failed part and replaced with new. Tested unit with no improvement, checked connections and all connections seem good but found one connection with white and red wires by itself with nothing to connect to it. Looked all over to find where it goes to and can not find any connection to go with it, called tech line and spoke with Kathy (SR# 7728038434) made aware of issue and what was found. Was instructed that it should be connection issue but was also informed that connection could not be found on wire diagram and does not know where it goes but to check other connections again. Did so and could not find issue with other connections. . No water leaks present at time of service.; ordrng 1 SEENOTE (CS TO REVIEW ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11099568 (cover-evap) and 1 W11330648 (panel-ui)"
Near Lakeway, TX 78734
Robert
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Arrived on job to replace switch. After replacement test operation and found still not working properly. Found broken wire at bottom of freezer door as well repair wire and test. Working properly. Explained to customer that if icemaker fails again the freezer door will need to be replaced.
Near Liberty Hill, TX 78642
James
Job Details: 06/10/2020
RANGE WHIRLPOOL WFG540H0ES1 Arrived on site and tested operation. Found intermittent ignition issues with front left burner. Found cause to be bad burner head. Installed new and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previously diagnosed and ordered parts. Due to screws missing in the door, I installed the screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
David S
Job Details: 06/10/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site for warped cooktop. I removed the old cooktop and replaced with new. I tested unit operations . All tested good. Job complete.
Near New Braunfels, TX 78132
Richard
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher filling with water while turn off. During testing found that the RO system is hooked up the dishwasher drain hose causing water to enter the dishwasher. Advised customer to call the person who installed the RO system and have them relocate the RO drain line to a different drain. Dishwasher tested good complete
Near Belton, TX 76513
Al
Job Details: 06/10/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived to inspect range burners not working.Confirmed the complaint and found and photographed the terminal block. The wires were improperly installed. Red to black and black to red, causing the failures.Ordering main harness.; ordrng 1 W11416047 (MAIN HARNESS )"
Near Paige, TX 78659
Andy
Job Details: 06/10/2020
RANGE GE JGBS66REK4SS Arrived on site for range oven not heating. Tested and inspected unit and found igniter issues. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78704
Wesley
Job Details: 06/10/2020
RANGE WHIRLPOOL WFG505M0BS0 Arrived onsite and found loose valve stem. Repaired existing valve and replaced 2 broken knobs. All checks good.
Near Austin, TX 78746
Wesley
Job Details: 06/10/2020
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived onsite for loud noise ice machine is making during operation. Tested all function and found producing well. Adjusted internal drain to decrease noise. Was advised that customer is concerned sealed system begins popping and won’t stop after several hours of running. Advised that recording of issue should be submitted to solve ongoing issue. No other symptoms replicated.
Near Driftwood, TX 78619
Robert
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 Arrived on job for complaints of no ice or water. Found the connector and reservoir frozen. Will need connect and reservoir and thermistor.; ordrng 1 W10316760 (thermistor) and 1 W11204869 (RESERVOR) and 1 WP2300868 (fitting)
Near Georgetown, TX 78633
Jonathan
Job Details: 06/10/2020
MICROWAVE FRIGIDAIRE FGMO226NUF "Arrived on site for microwave tripping breaker, took microwave out from wall and performed diagnostics found blown fuse and failed door switches, removed door switches put in new ones tested all good reinstalled unit to wall again tested all good again."
Near Austin, TX 78759
Scott
Job Details: 06/10/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for squeaking dryer . Found left rear wheel , rusting and not spinning properly. Replaced rollers and pulley . Unit is sounding normal . No lint build up at time of service.job complete ."
Near Liberty Hill, TX 78642
James
Job Details: 06/10/2020
COOKTOP WHIRLPOOL GCI3061XB00 Arrived on site and found display incorrect. Programmed original with 21 and tested. Unit tests good. Job complete
Near Austin, TX 78750
Scott
Job Details: 06/10/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site replaced gear case , motor ,belt and cam . Ran calibration and diagnostics wash motor. All checked normal . No water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78665
David S
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for ice dispenser not working. I gained access to the icemaker assembly and disassembled the unit. I re assembled the unit with a new divider, gasket, motor, impeller and washer. I reinstalled the Unit. I ran the ice maker through a harvest cycle, it filled and cycled. I tested the cube ice and crushed ice function, both are working as designed. Job complete no water leaks detected."
Near Killeen, TX 76549
Al
Job Details: 06/10/2020
DISHWASHER AMANA ADB1400AGW1 Arrived to inspect dishwasher not filling up with water.Called Whirlpool Tech line and spoke ED at Whirlpool Tech line SR 7728037793Changed the valve and discovered the customers water pressure at her copper supply line had a massive sediment buildup not allowing water to flow properly.Customer to contact a plumber to have pipes replaced.Job complete
Near Waco, TX 76710
Jonathan
Job Details: 06/10/2020
DRYER MAYTAG MEDB835DW4 Arrived on site for dryer that was making a squeaking noise in a minute late. Inspected unit and work area. Spun basket by hand and heard slight squeaking coming from the rollers. Disassembled unit and found three rollers and idler pulley had failed and were hard to turn. Replaced idler pulley and rollers and tested unit. Unit is working as designed. Call complete.
Near Bastrop, TX 78602
Cliff
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose a refrigerator that is making unusual noise. Found water valve on unit extremely loud when icemaker cycles and unit not cooling properly due to an efficient compressor. Compressor, towel, and filter dryer will need to be replaced to complete repairs. .; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Near Troy, TX 76579
Jonathan
Job Details: 06/10/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer that was not heating and had a burning smell. Inspected unit and work area. Removed terminal block cover to test voltage and found terminal block minorly singed at the L1 connector. Replaced terminal block and tested unit. Customer advised that the timer would not advance and that they were not getting any heat. Confirmed that the unit would not heat and the timer would not start to turn to turn ours the unit was going through a cycle. Replaced timer and tested unit again. Unit is working as designed. Call complete.
Near Austin, TX 78759
Scott
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for dead UI . Found connection in door hinge had slipped out of each other . Secured connection, UI lit up. Ran diagnostics . No other issues found . No water leaks detected at time of service. Job complete ."
Near Seguin, TX 78155
Noah D
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRT148FZDW00 "Arrived on site to inspect fridge and install drain piece, installed drain piece and retested, no problems found. Job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 06/10/2020
REFRIGERATOR KITCHENAID KRMF606ESS00 Arrived onsite for the refrigerator not dispensing ice. Quoted customer for auger motor and control. During installation of new auger motor found that the shaft was seized up inside the auger motor it rusted up. Could not remove shaft. Ordering shaft and office to reschedule.; ordrng 1 WPW10347114 (shaft)
Near Bastrop, TX 78602
Cliff
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to diagnose a dishwasher with a broken rack. Tested unit and found adjusters for upper rack broken. Replaced adjusters and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78750
Scott
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dead dishwasher . Got unit to turn on . Ran diagnostics got latch error code . Checked insulation and latch . Found no error . Tested and found inconsistencies on board check .Replaced control and latch . Re ran diagnostics . All checked normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78717
Paul
Job Details: 06/10/2020
COOKTOP JENN-AIR JGD3430WS00 Arrived onsite for a cooktop that the burner screws were broken off on the LF burner and it sparks but doesn’t lite. I explained to the customer that in order to repair the unit correctly the other burner screws would have to be removed and they could break also. I explained if they broke the orifice holders would need to be replaced. The customer asked if we could just replace the burner since the screws were still long enough to keep it in place. The unit is working as designed. Call complete.
Near Round Rock, TX 78664
David S
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF04 "Arrived on site for door hard to open and a hinge cover missing. I inspected the unit and work area, I found the hinge cover missing and the screw. I found the freezer door getting stuck and not opening all the way. I found the rails are not holding the door closed cause frost build up on the rails. I will need to order the hinge cover WPW10337648, screw WP8281196, and the freezer rails WPW10120018. ; ordrng 1 WP8281196 (screw) and 1 WPW10120018 (slide rail (frz)) and 1 WPW10337648 (cover)"
Near Georgetown, TX 78628
Lou
Job Details: 06/10/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to inspect range oven door glass. Upon further inspection, I found the oven door outer glass had shattered. I removed the remaining pieces and replaced it with a new glass. Tested the unit and it’s operating as designed. No gas leaks detected during service, job completed."
Near The Hills, TX 78738
Robert
Job Details: 06/10/2020
DRYER MAYTAG MDET236AYW Arrived on job for complaints of long drying time. Found block vent. Instructed customer to have vent cleaned.
Near Spicewood, TX 78669
Luis
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL MBF1958XES3 Arrived on site for no ice and missing bail arm,engaged switch icemaker consistently running through a cycle not sending power to valve,diagnosed a defective icemaker. Replaced icemaker that includes bail arm,powered unit on icemaker ran through a cycle and filled with water.
Near Leander, TX 78641
Paul
Job Details: 06/10/2020
WASHER MAYTAG MVWB765FW3 "Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the tub, basket, gearcase, stator, rotor, clutch, filter, and related bolts and screws because the rotor bolt could not be removed. I ran the calibration cycle and the auto cycle. The unit is working as designed. There were no water leaks present at the time of service. Call complete."
Near Austin, TX 78703
Leonardo
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL GU2455XTSB1 Arrived on site to replace parts. Opened new sump and motor and part was damaged. Ordering new sump and motor WPW10780877. Office to reschedule. ; ordrng 1 WPW10780877 (SUMP AND MOTOR )
Near Austin, TX 78756
Jacob
Job Details: 06/10/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived onsite to replace pump and motor. Replaced pump and motor. Tested unit. No issues at this time. Job complete.
Near Austin, TX 78737
Kevin
Job Details: 06/10/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and replaced gear case, outer tub, basket, slider and span are not diagnosed on previous visit. After replacement washer will now pass test 51 and test 52, no water leaks from connections at time of service, job complete"
Near Austin, TX 78703
Jacob
Job Details: 06/10/2020
REFRIGERATOR KITCHENAID KSSC42QMS00 Arrived onsite to replace air-baffle to unit. Replaced air baffle. Tested air-baffle. No issues at this time. Job complete.
Near Austin, TX 78738
Luis
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY6 "Arrived on site for no ice. Removed bin found icemaker consistently running through a harvest and not sending power to valve,diagnosed a defective icemaker. Installed the updated icemaker and harness,powered unit on icemaker ran through a harvest and filled with water.
Near Georgetown, TX 78628
Jonathan
Job Details: 06/10/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for refrigerator having warm temperatures in RC. Performed diagnostics mode and tested damper control, evaporator fan and both thermistor. All passed. Removed RC thermistor and measured resistance and found opened. Installed thermistor and tested unit. All tested good, no water leaks detected.
Near Austin, TX 78745
Leonardo
Job Details: 06/10/2020
DISHWASHER BOSCH SHPM65W55N/11 Arrived on site to replace pump. Replaced pump and unit draining and filling correctly at this time. Job complete no leaks present at this time
Near Santa Clara, TX 78124
Noah D
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site to inspect fridge for not cooling ff area, checked evap and found scroll was frozen in and not running, removed fan scroll and melted all ice, replaced thermistor for defrost errorComplete"
Near Troy, TX 76579
Jonathan
Job Details: 06/10/2020
DISHWASHER BOSCH SHP865WF2N/11 on site for dishwasher that would not power on. Inspected unit and work area. Tested voltage going to the control panel and found 6 V AC. Unit would not power on. Replaced control panel and tested unit again. Unit still would not turn on. Remove the unit from the wall and tested voltage at the terminal block. Found hot lead to neutral at 115.6 V. However from hot to ground I found 54.5 V and from neutral to ground I found 59.6 V. Advise customer that they will need to have an electrician to fix the electrical in order for the unit to work properly. Call complete.
Near Cedar Park, TX 78613
Paul
Job Details: 06/10/2020
MICROWAVE LG LMV1683ST/00 Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced both normally opened switches and tested the unit getting the same issue with the neutral relay on the main control again. I replaced the main control again and tested the unit. The unit is working as designed. Call complete.
Near Manor, TX 78653
Eman J.
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator leaking from dispenser. Tested system found valve faulty. Replaced valve. Tested system. Everything works as designed. Job complete
Near Leander, TX 78641
Lou
Job Details: 06/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that their inspector tested temps with a temp gun that shoots a labor and determined temps were too hot. I placed u it in diagnostics showing error code F6E4. Using my multimeter, I placed my thermal in the middle of the center rack and tested temps on Bake at 350 degrees. The average temp is 356 degrees. Due to the error code, I followed the tech sheet and removed and replaced the main ACU and retested. Unit continues to operate as designed. Made recommendations for use and care. Job completed."
Near Austin, TX 78737
Kevin
Job Details: 06/10/2020
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site and inspected washer and found several saved error codes, F2E1, F0E5, F9E1, F1E2, F3E2. Found leaking from hot water connection, took one picture.Reseated incoming water line and leaking has stopped. Ran all test functions in manual diagnostic, and calibration cycle and everything passed. Discussed correct loading procedure for this washer to prevent unbalanced loads."
Near Austin, TX 78746
Leonardo
Job Details: 06/10/2020
COOKTOP JENN-AIR JIC4536XS Arrived on site to replace modules. Replaced both module and test unit and unit will not take new programming. Will order new modules W10857233 and W10885135 and new LF plate WPW10396615 requesting for 2 hours. office to reschedule. ; ordrng 1 2HOURS (2 HOURS ) and 1 W10857233 (MODULE) and 1 W10885135 (MODULE) and 1 WPW10396615 (HOT PLATE )
Near Spicewood, TX 78669
Brandon
Job Details: 06/10/2020
DRYER MAYTAG MGDX655DW2 "Arrived on site for customer complaint of door not closing, and heating issues. Found broken latch, I replaced latch, and found vent issues."
Near Austin, TX 78724
Eman J.
Job Details: 06/10/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not powering on. Tested system found push to start switch bad. Replaced switch. Tested system. Everything works as designed. Job complete.
Near Round Rock, TX 78665
David S
Job Details: 06/10/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to install previous diagnosed part. I removed the old spray arm and replaced with new. Job complete.
Near Temple, TX 76502
Jonathan
Job Details: 06/10/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for washer that won’t run through a cycle. Inspected unit and work area. Let’s do the in-service diagnostics and found an F5 E2 (lid lock will not lock) error code. Tested latch and found it had a mechanical failure. Replaced latch and tested unit in an auto cycle. Unit ran as designed. Tested unit in a manual lock and unlock test. Unit running as designed. Call complete.
Near Kyle, TX 78640
Kevin
Job Details: 06/10/2020
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site turned all burners on individually and took cooktop surface temperature as best as possible when cooktop is hot warning turns off. Left front was 145° right front, left rear and right rear all are approximately 115° spoke with the tech line and they said this model does not have thermostats for measuring the surface temperature it relies on a timer system built into the software of the control board. Adjustments cannot be made and it is operating normally/as intended 7728037512.
Near Pflugerville, TX 78660
Kayman
Job Details: 06/10/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite to install previously diagnosed parts. I replaced the (W11265130) slides X 2 , ( WPW10330991) BRACKETS X 2, (W11307257) DOOR, (WPW10714545) gasket frz. Unit is working as designed.Job complete."
Near Austin, TX 78737
Leonardo
Job Details: 06/10/2020
MICROWAVE WHIRLPOOL WOC54EC0AS00 Arrived on site to replace boards. Replaced all board test unit and unit now giving inverter error code. Will need new inverter and magnetron.
Near San Marcos, TX 78666
Richard
Job Details: 06/10/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not heating properly. Ran diagnostics and found no issues with the oven. It’s heating just fine. Customer was using an temperature gun to measure temperature and though the temperature was incorrect. Explained to customer that oven temperature fluctuates between high and low to maintain the temperature that is desired and that using a temperature gun is not a accurate way to read temps in ovens. Complete.