We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78130
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect unit for not allowing selection due to popping breaker, upon inspection found the unit had been miswired and the white wire was arking to metal. Rewired and tested. Complete"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Lampasas, TX 76550
Al
Job Details: 04/28/2021
Arrived on site to install previously ordered parts.Removed and replaced the the GLASS DOOR & SCOPE. Reassembled and discovered the top right corner was bent (defective).; ordrng 1 W11459730 (Glass Door (Kitchenaid ) PLEASE INSPECT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Austin, TX 78701
Kevin
Job Details: 04/28/2021
"Arrived on site and inspected refrigerator and found it has been unplugged for at least two days. Reconnected it to power, replaced Icemaker and it cycled immediately and filled with water. As long as refrigerator will not reach temperature ice should be made. Informed apartment resident that he will take at least 12 to 24 hours for refrigerator to cool, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Bee Cave, TX 78738
Brandon
Job Details: 04/28/2021
"Arrived on site for customer complaint of unit leaking.Found leak coming from sump assembly, I replaced sump assembly, unit tested good."
We serviced a
MAYTAG WASHER
Model MHWE450WW00
Near Austin, TX 78748
Jacob
Job Details: 04/28/2021
"Arrived onsite for unit giving F20 error code. Put unit in diagnostics and found F20 error. Checked pressure hose and found nothing clogging the line. Ran unit through an automatic test cycle. Unit did pass. But customer also explained the door staying locked and drain motor staying on. Let customer know that could be an issue with the pressure switch. Replaced water valve. Tested unit. Unit tested good, no leaks at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78717
Justin
Job Details: 04/28/2021
Arrived on site to install previously diagnosed parts. I installed the new sump and pump. I then put the unit into diagnostics and ran a test cycle. The cycle ran through as designed. I observed no leaks with the toe plate off and found no leaks at the time of service. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Austin, TX 78738
Luis
Job Details: 04/28/2021
"Arrived on site for no ice. Ran diagnostics for icemaker,thermistor passed,ran harvest test found with opening and closing door icemaker would stop its cycle diagnosed a broken wire in harness unit will need a new freezer door. ; ordrng 1 LW11038917 (Freezer door black ss), states that autho needed"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Lago Vista, TX 78645
Lou
Job Details: 04/28/2021
"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found all but the back center burner with incorrect flames. I checked all orifices and found only the back center was correct. Removed and replaced the orifices in the front & back left burners, front & back right burners and the front center burner and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Lou
Job Details: 04/28/2021
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Placing my multimeter on the black wire at the junction box, I tested amp draw to the element and got 7-9amps during wash cycle and drying cycle of diagnostics. I found a large amount of corrosion on the element and two spots with potential to burn out soon. I removed and replaced the element and retested. Unit is operating as designed. No water leaks observed during service, job completed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/28/2021
Arrived on site for COMPLAINTNOTE:MAKES A VERY BAD NOISE. Customer demonstrated the noise. Found roller wheel was damaged and not spinning evenly on the shaft. Removed wheel and installed new wheel. Dryer no longer squeaks and spins as designed. Customer confirmed the drum was spinning smoother and noise was gone. Job completed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78759
David Z
Job Details: 04/28/2021
"Arrived on site to diagnose washer that customer says is not cleaning well and not fully dissolving soap. Ran unit in diagnostic mode and heard weak agitation. Checked errors and found fault F7E6 for motor. Replaced motor and retested unit. Verified unit is agitating harder now. Recommended trying different soap, Kirkland brand is being used which has been known to be hard to dissolve. Advised a different brand and smaller loads should resolve and cleanliness issues. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Andice, TX 78628
Tommy
Job Details: 04/28/2021
Arrived onsite for microwave not operating correctly could not get unit to repeat and operation. Upon arrival found unit bottom turntable not making good connection with motor. Tightened and tested by hand. Unit is operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Meadowlakes, TX 78654
Cliff
Job Details: 04/28/2021
Arrived on site to diagnose a refrigerator that has doors not operating properly. Found mullion not mounted fully to left rc door. Reset mullion to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Austin, TX 78746
Kevin
Job Details: 04/28/2021
"Arrived on site and found door catch is broken. After replacement door is operating properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model GMC305PDB08
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/28/2021
"Arrived on site for mw stopped heating there was a low growl then a burning smell. Tested microwave and could hear the magnetron struggle. Removed mag, cap, and diode. Installed new mag, cap, and diode. Tested microwave with a cup of water for one minute. Microwave heating as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Leander, TX 78641
Lou
Job Details: 04/28/2021
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F0E3. Cleared the code and continued with testing. When the unit got to spin and the basket was attempting to stop, the unit began to make a loud grinding noises. I tilted the unit back and inspected the cam and found the teeth on the cam and gearcase were badly damaged/worn. I advised the customer of my findings and removed and replaced the gearcase and cam and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Georgetown, TX 78626
Kayman
Job Details: 04/28/2021
Arrived onsite for washer with pre existing issues. I found the unit to be stacked and will need to order a 2nd tech for assistance. I spoke with CS and he advised I order the sensor and pump for when we return. Office to R/S. ; ordrng 1 W11316246 (Pressure switch) and 1 W11458345 (Pump)
We serviced a
WHIRLPOOL WASHER
Model MVWC425BW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 04/28/2021
Arrived on site to install previously diagnosed part. Removed wash plate and installed new wash plate and new bolt with lock tight. Customer had a load ready to wash. Once washer was in agitation customer confirmed the noise was gone. Job completed.
We serviced a
GE DISHWASHER
Model GDF510PSM0SS
Near Georgetown, TX 78628
Kayman
Job Details: 04/28/2021
"Arrived onsite for dishwasher leaking not cleaning well and no heat. Upon inspection I found a melted spot under the heater in the back left side of the tub. I found the front of the heater bent upward causing the lower spray arm to get stuck and melted a hole in the arm. With the arm getting stuck and the hole it would cause the water to spray to the front of the units corners and leak out. I ran diagnostics and found the circulation pump would not switch from upper to lower. It would only stay on upper. I spoke with SW and we determined that the heater failed and voltage traveled back to the harness tripping the TOC and caused the control board to fail.to replace the heater, control, TOC, diverter, and lower spray arm. ; ordrng 1 WD21X24939 (TOC) and 1 WD21X25734 (Control) and 1 WD05X28460 (Heater element) and 1 WD19X25278 (Diverter)"
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JS0
Near Leander, TX 78641
David S
Job Details: 04/28/2021
"Arrived on site for cooktop having a crack. We inspected the unit and work area. We toke a picture and spoke to pr. We replaced the cooktop, and inspected the new cooktop and found no defects. Job complete."
We serviced a
GE MICROWAVE
Model HVM1750DP1BB
Near Lago Vista, TX 78645
Lou
Job Details: 04/28/2021
Arrived on site to retrieve control panel that was sent to the customer from their home warranty. Received the panel in box and will return with parts tomorrow to be sent back to AHS. Job completed
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Manor, TX 78653
Matthew
Job Details: 04/28/2021
Arrived onsite for range oven not functioning. Error code F1E0 internal board failure was present.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Austin, TX 78731
Scott
Job Details: 04/28/2021
Arrived on site replaced doors and badge . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/28/2021
"Arrived on site for NO POWER NOT COMING ON AT ALL - HAS TRIED TO RESET. Placed in diagnostics but would not initially let me into diagnostics. After three tries it finally came on. Just like previous visit no error codes came on. Based on the diagnostics being so difficult to get into, I removed the console and installed a new console. Once installed the washer reacted to touch immediately and powered up as designed. Ran through diagnostics and went through all cycles without issue. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Andice, TX 78628
Kayman
Job Details: 04/28/2021
"Arrived onsite to install previously diagnosed parts. I installed the divider, motor and yoke. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FB0
Near Austin, TX 78753
Matthew
Job Details: 04/28/2021
Arrived onsite for microwave door panel falling apart. Upon inspection found microwave door will need replacement. Ordering door (black). Office to reschedule ; ordrng 1 W10889333 (door/mw)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Salado, TX 76571
Al
Job Details: 04/28/2021
"Arrived on site to address the Lower Blower fan error.Confirmed the complaint through stored codes.Uninstalled, removed and replaced the lower fan.Reassembled and unit tested as designed without any errors.JOB COMPLETE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Buda, TX 78610
Leonardo
Job Details: 04/28/2021
Arrived on site to test unit for broken dispenser. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model RBD275PDB12
Near Smithville, TX 78957
Richard
Job Details: 04/28/2021
Arrived onsite for the oven control not working properly. Installed rebuilt control and oven tested fine . Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Leander, TX 78641
Lou
Job Details: 04/28/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and shaped it with my heat gun and tested. Door is sealing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Cedar Creek, TX 78612
Richard
Job Details: 04/28/2021
Arrived onsite for the dryer not heating properly. During testing found that the dryer is a ventless dryer customer was not aware of that. Dryer tested fine in diagnostics and its working as designed. Advised customer on care and use of the dryer. Complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
Arrived onsite and replaced cooktop. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADB0
Near Leander, TX 78641
David S
Job Details: 04/28/2021
"arrived on site for dishwasher leaving detergent at the end of the cycle. We inspected the unit and work area. We found fault codes F 9e1, diverter cant find position, f6e6, inlet water cool water, F5E1 door switch, f8e2, drain motor electrical problem. We ran the unit through a diagnostics cycle and found the wash motor not pumping but still receiving power. We quoted the customer for a pump and motor assembly. The customer agreed. We replaced the pump no motor assembly. The customer provided a new ha due and asked us to install it on the dishwasher. We installed the ah doe and tested the unit. It is now working as designed. Job complete no water leaks detected.
We serviced a
KITCHENAID RANGE
Model KODE500EBL04
Near Round Rock, TX 78681
Kayman
Job Details: 04/28/2021
Arrived onsite for wall oven not keeping correct temp and foods not cooking thoroughly. I accessed the back of the unit and found all sensors and elements showing good resistance. I found good continuity at the TOD. I then tested the bake relay on the upper oven I found the relay would energize with 240Vac for a brief time but then it would not cycle as designed. I tested the same relays on the lower oven and they would cycle after about a minute or so indicating the upper ovens control has failed relays. I tested the relays on the new control and they now cycled as designed. I reinstalled the unit and tested preheat. The unit preheated and is working as designed at this time. Job complete.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS
Near Georgetown, TX 78633
Tommy
Job Details: 04/28/2021
Arrived onsite for oven over heating. Upon arrival found unit was heating as designed slightly under calibrated accordingly. Spoke with customer on calibration.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS5
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/28/2021
Arrived on site for NOT WASHING. LIGHTS TURN ON FOR ABOUT A MINUTE AND CUTS OFF. DOESNT EVEN FILL OR START. Found control was faulty. Removed control and installed new control. Dishwasher operating as designed. No leaks detected. JOB COMPLETED.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/28/2021
Arrived on site for washer not spinning. Inspected unit and work area. Found a large amount paper towels stuff around standpipe (see SD-QUICKPIC). Found paper towels wrapped around drain line and power cord. Performed diagnostics mode and found error code F9-E1 slow drain. Removed paper towels from standpipe and found hose very rusty (see SD-QUICKPIC). Ran automatic test cycle and found water remaining in basket. Found drain pump drawing high amps. Inspected drain pump housing and found clear. Will need to replace drain pump. ; ordrng 1 W10919003 (DRAIN PUMP)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78758
Matthew
Job Details: 04/28/2021
"Arrived onsite to replace previously diagnosed parts. Replaced UI, control, diffuser and freezer thermistor. Tested unit and unit is functioning properly. Advised customer to monitor temperature and adjust as needed. Only make one adjustment per 24 hrs for temperature to acclimate. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near Austin, TX 78751
Matthew
Job Details: 04/28/2021
"Arrived onsite for refrigerator freezing food in RC. Upon arrival took temps. RC is at 27 degrees. Ran diagnostics and did not get an error code. Removed evaporator cover for inspection and found no frost pattern, however a ice ball on top right corner of evaporator. Unit has sealed system issue. (evaporator, dryer, valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78633
Tommy
Job Details: 04/28/2021
Arrived onsite for ice maker still icing. Upon arrival steamed out found unit facia was bad as well as gaskets and adapter. Ordering all of the following. Office to reschedule upon receiving. .; ordrng 1 WPW10635022 (Adapter) and 1 WPW10280988 (Rear gasket) and 1 WPW10320706 (Gasket) and 1 WPW10553630 (Facia)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Uhland, TX 78640
Jacob
Job Details: 04/28/2021
Arrived onsite to drop off cover. Was able to meet up with kb home employee. Handed the cover to the kn employee. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Florence, TX 76527
Al
Job Details: 04/28/2021
"Arrived on site to inspect dryer, not drying properly.Confirmed the element and tumbling and found the customers exit vent from the trailer was totally clogged.Customer accessed it and cleaned out the line and unit tested as designed.JOB COMPLETE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/28/2021
"Arrived on site for refrigerator FC light and RC top 4 lights off. Inspected unit and work area. Gained access to FC and jumped circuit and found failed FC light. Found covered by S191AQ. Removed failed FC light and installed new. Tested door operation and lights. Found all working. Performed diagnostics mode and put unit in basic defrost mode. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Lou
Job Details: 04/28/2021
"Arrived on site to inspect dishwasher burning smell. Upon further inspection, the customer presented the lower spray arm to me that was damaged from falling off into the heating element (photo). I am ordering the lower spray arm 2x and CNOTE-TECH TO INSPECT and office to schedule return service. Tested the unit with new part and it is operating as designed. No water leaks observed during service.; ordrng 1 WPW10319027 (Lower spray arm) and 1 WPW10491331 (Lower spray arm) and 1 CNOTE (TECH TO INSPECT BEFORE SERVICE)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/28/2021
"Arrived on site for clock not keeping time. Inspected unit and work area. Found bottom oven cavity has minor aluminum foil damage (see SD-QuickPic). Performed diagnostics mode and tested components. Set clock and monitored for 10 minutes and found working. Spoke with on how to set clock. All tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78749
Kevin
Job Details: 04/28/2021
"Arrived on site and inspected washer and found connection on motor assembly is loose, after correcting discussed correct loading and usage with customer, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Kyle, TX 78640
Jacob
Job Details: 04/28/2021
"Arrived onsite for back right burner not turning on. Tested unit. Found both burner and switch were bad. Replaced parts. New burner is good, but replacement switch is not working. Need to re order switch and ordering a right side harness just incase; ordrng 1 W11134551 (harns-wire) and 1 WP3149404 (switch-inf)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/28/2021
"Arrived on site for dishwasher not draining. Customer stated that after control replacement issue seems to occur more. Inspected unit and work area. Found loop in drain line incorrect. Corrected drain loop. Performed diagnostics mode, no error codes. Monitored test cycle and checked at end of cycle and all water drained out. Asked customer how much water in bottom, she stated that is was about 3/4 to 1 inch of water. Checked drain line for possible kinks, none found. Ran test mode again and monitored operation, found complete drain. Removed drain pump and drain line. Checked check valve, impellers and housing. Called Whirlpool tech support and spoke with Adrian. Went over prior services performed diagnostics. He stated to have customer ran garbage disposal before starting wash cycle to insure drain is not being blocked. Continued running drain pump and found sound changed in pump operation, found over heating. Removed drain pump and installed new. Tested operation and monitored for possible water leaks. All tested good, no water leaks detected. Spoke with customer on service performed. (SR#7730627605)."
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GBS0
Near Austin, TX 78759
David Z
Job Details: 04/28/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KSFS25FKBL01
Near Austin, TX 78759
David Z
Job Details: 04/28/2021
"Arrived on site to diagnose refrigerator that was not dispensing ice. Ran unit and heard motor noise, but auger isnt turning. Unit needs a new auger motor to resolve.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVB1
Near Lago Vista, TX 78645
Lou
Job Details: 04/28/2021
"Arrived on site to inspect dishwasher not powering on. Upon further inspection, I found console not responding. I removed the outer door panel and tested the fuse on the control and found it good. I tested voltage at the control and got 0V. When I removed the toeplate, I found the unit is hardwired. Found a switch at the wall but it was to the countertop lights. Looked around and found more switches and found one with tape and dishwasher written on it. The switch was turned off so I turned it on and the dishwasher powered on. Tested the unit and it is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Cedar Park, TX 78613
David S
Job Details: 04/28/2021
arrived on site for oven over heating. We inspected the unit and work area. We tested the bake and found both the bake and broil coming on. We gained access to the bake and broil elements and monitored voltage to both. We found during preheat the bake and broil would cycle on and off. When the unit got to temperature. Outside of preheat we found the bake and broil elements coming on at the same time durning the heating cycle. We found the oven temperature sensor within range and change appropriately with the temperature changes. I am ordering the control to complete the repair the office will reschedule when there is an eta on the part.; ordrng 1 W11432568 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
Arrived onsite and found unit freezer frosting over. Heater is good. Replaced motor harness to repair bi metal problem and possible fan motor failure.
We serviced a
KITCHENAID TRASH COMPACTOR
Model n/a
Near Florence, TX 76527
Al
Job Details: 04/28/2021
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78681
Kayman
Job Details: 04/28/2021
Arrived onsite for washer with lid patching issues. Upon inspection I found the strike broken. I replaced the strike and tested the unit in auto diagnostics all tests passed. I also tested the lock in manual diagnostics and it is working as designed. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS00
Near Austin, TX 78745
Leonardo
Job Details: 04/28/2021
Arrived on site to replace panel and board. Found ui not to be panel ordering new panel office to reschedule. ; ordrng 1 W11197501 (Panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78736
Leonardo
Job Details: 04/28/2021
Arrived on site to replace fill valve and board. Replaced valveOrdering new board W11341628 office to reschedule. ; ordrng 1 W11341628 (Control board)
We serviced a
WHIRLPOOL COOKTOP
Model WFE505W0JS
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/28/2021
Arrived onsite for cooktop top. Upon arrival replaced and tested top. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Justin
Job Details: 04/28/2021
"Arrived on site for a dishwasher that would not start. Upon arrival the customer stated the issue was it will intermittently stop in the middle of a cycle every few minutes. I put the unit into diagnostics mode and found stored error codes F5 and E something. Upon further inspection I found part of the UI LEDs out and actually bubbling up. Because of this I could not get a correct read on the error codes. It is a door switch issue however, for all F5s are door switch issues. I advised the customer on opening door in between cycles and not closing the door to hard. I could find no issue with the door latch. I ran a diagnostics cycle and found at the end it started doing random things. Such as the wash arms would rapidly skip around, the unit would drain a little, more skipping around, and it became inconsistent. I opened the unit and found significant suds at the bottom of the tub (pics in quick pic), and there was no soap in the dispenser prior to the test. Meaning it was all soap residue causing it. I also found the customer not using rinse aid. I found the customer started using a new soap that is all powered and an off brand. Upon further inspection I found the floater physically broken and needing replacement. I found the actually switch working as designed. I am ordering the floater and returning with all other parts. I advised the customer to clean the tub and change soaps before running the unit again. That we we could run it through an entire diagnostic cycle to verify function. .; ordrng 1 WPW10346525 (Floater)"
We serviced a
GE RANGE
Model JGB697SEH1SS
Near Buda, TX 78610
Richard
Job Details: 04/28/2021
Arrived onsite for the oven leaking gas. During testing using bubbles found that the gas leak is coming from the yellow gas line coming from the hose to the stove. Advised customer to call a plumber to replace the line. Complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Canyon Lake, TX 78132
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect unit for not illuminating lower cab light, upon inspection found the control board was shorted. Replaced control board and tested unit. No problems found. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 04/28/2021
Arrived on site for Cooktop or Vent Light Not Working - Over-the-Range Microwave. Found bulb was broken but base was still inside housing. Removed housing and installed new housing. Tested light and it is working as designed on high and low. Job completed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kyle, TX 78640
Jacob
Job Details: 04/28/2021
"Arrived onsite for unit making a noise during spin cycle. Looked at the unit underneath and saw that the cover shield ha doomed rubbing in it, the unit was loaded up to where the tub would rest on the shield. Also heard the actuator and cam kit make a clicking rubbing noise. Replaced both parts. Tested unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
"Arrived onsite and found food in back of freezer drawer keeping door cracked open causing ice build up in fan space, advised customer on defrost to eliminate noise and removed obstruction to correct seal.
We serviced a
GE REFRIGERATOR
Model GFE28GSKBSS
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
Arrived onsite to install parts to repair leaking problem and found valve not compatible with current set up. Orderingncorrect vslve parts to repair. Installed icemaker. Returning with correct valve and control to repair. ; ordrng 1 WR55X11128 (Valve) and 1 WR55X11146 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WMH53521HZ4
Near Leander, TX 78641
David S
Job Details: 04/28/2021
"Arrived on site for microwave letting air into the home from the outside. We inspected the evap terror vent and found nothing wrong. We gained access to the vent box inside the cabinet and found the damper flap missing from the damper. We also found the vent box stopping the damper from opening. We reshaped the box so that the damper will open. We replaced the damper it one that has the flip in it. We reassembled the vent box and Che Jed for air leaks. The box is sealed again. I spoke to the customer about the repair. I explained that they are next to a field so there is no air break, so they will have a small amount of air come in but nothing like before since the damper door is in place. Job complete."
We serviced a
FRIGIDAIRE FREEZER
Model FFFH21F4QW
Near Spring Branch, TX 78070
Andrew
Job Details: 04/28/2021
"Arrived on site to test unit for not shutting off. Compressor was constantly running per customer. Unit was unplugged and warm upon arrival. Found defrost timer would not shut system down when manually engaged. Customer stated no matter what temp unit was set to it would just constantly run. Replaced defrost timer and tstat, tested unit, unit works good. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near Lago Vista, TX 78645
Lou
Job Details: 04/28/2021
"Arrived on site to inspect microwave door noises. Upon further inspection, I opened the door and could hear something rattling inside. Customer advised that the unit doesnt heat. Tested the unit with a cup of water for 30 seconds and found the unit is not heating. I removed and replaced the unit door and retested and the unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ00
Near Georgetown, TX 78628
Kayman
Job Details: 04/28/2021
Arrived onsite to install previously diagnosed parts. I found the bottom of the FC frozen over again and the drain pan frozen with a sheet of ice blocking the drain. I steamed out the drain and inspected. I found the drain grommet is collapsed. I accessed the rear of the unit and verified there is no obstructions in the drain tube I called techline SR#7730630640 and spoke to ED. I advised the Customer reach out to the manufacturer for further assistance. Job complete.
We serviced a
UNKNOWN WASHER
Model WTW5000DW3
Near Manor, TX 78653
Matthew
Job Details: 04/28/2021
Arrived onsite for washer not powering on. Upon inspection found connector to control loose. Secured connector and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78748
Jacob
Job Details: 04/28/2021
"Arrived onsite for unit making noise every 5th or 6th use and unit had sparked on the inside of the unit. Tested unit. Could not get noise or spars to happen. Customer went ahead and tried and was able to get noise to happen. Called tech line. Said to check all the blowers and possibly could be turn table motor. Opened up the unit, couldn?t find any burn marks or scorched areas. Everything looked clean. Put unit back. Tested unit and it is still heating. Did tighten screws to the switches to pull in closer for the door to make better contact. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78726
Justin
Job Details: 04/28/2021
"Arrived on site for a refrigerator not cooling properly in the RC. I checked the temps and found the FC at 18?F and the RC at 60?F. Upon further inspection I found significant frost build up on the RC evap cover. I put the unit into diagnostics mode and found the FC fan running, but I did not hear the RC fan run. I found all of the thermistors passed and the unit would go into defrost. I gained access to the control and checked voltage to the RC fan at P14 from pins 3-4 and found 14VDC as it should be. I checked the RC evap thermistor at P8 from pins 3-4 and it had 3VDC and ohmd out at 7.6K. This indicates the RC should be at 37?F when it is at 60?F (although the ice build up is making it colder on the evap, so this may be roughly correct). I found the RC thermistor at 4K ohms which is right around where it should be for 60?F. I did not hear the baffle motor open either. I checked the baffle motor at P2-2 and P1-2 and found 120V going to it and same on output on the control. This indicates a bad damper motor and fan motor. I am ordering both and office will need to reschedule. Will return with the co trolls just in case as well. I advised the customer due to the thickness of the ice that they need to leave the refrigerator off for 48 hours prior to service. ; ordrng 1 WPW10248595 (Air Baffle Control) and 1 W11087438 (RC Evap Fan Motor)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS
Near Robinson, TX 76706
Jonathan M
Job Details: 04/28/2021
Arrived on site for an oven that has a broken outer glass. Inspected unit and work area. Found a dent on the front panel that caused the outer glass to shatter. Replaced outer glass and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78752
Matthew
Job Details: 04/28/2021
"Arrived onsite for refrigerator icemaker not functioning. Upon inspection found ice maker is cycling and can hear valve trying to energize. Found that supply line is external and valve is not functioning correctly. Customer was notified that external supply valve must be fixed to correct issue. Once supply is restored, if unit symptoms persist return with valve and icemaker just in case"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Granite Shoals, TX 78654
Cliff
Job Details: 04/28/2021
Arrived on site to replace previously ordered parts for washer. Replaced control but was unable to test unit as power and water connections were not availible.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near New Braunfels, TX 78132
Noah D
Job Details: 04/28/2021
"Arrived on site to inspect unit for not spinning, upon inspection found the unit was installed incorrectly causing issues with moving dryer, took pictures of damage, will need 2 people to dismount dryer and remount. Ordering motor and control. Office to reschedule ; ordrng 1 2PEOPLE (2PEOPLE ) and 1 3387610 (BELT ) and 1 W11322192 (MOTOR ) and 1 W11461185 (CONTROL )"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Blanco, TX 78606
Brandon
Job Details: 04/28/2021
"Arrived on site to replace controls, thermistors, and freezer evaporator cover, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/28/2021
"Arrived on site to test unit for not filling with water. Found bad valve. Replaced valve, tested unit, unit works good. Heard loud screech and found belt slipping. No signs of wear on gearcase. Needing new belt and drive pulley. Office to reschedule.; ordrng 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt)"
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW0
Near Blanco, TX 78606
Brandon
Job Details: 04/28/2021
"Arrived on site for customer complaint of unit not completing cycle, found broken latch and strike so I couldnt run diagnostics on the unit. Ordering latch and strike ; ordrng 1 WPW10240513 (Strike)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS01
Near Blanco, TX 78606
Brandon
Job Details: 04/28/2021
"Arrived on site for customer complaint of upper track broken in freezer section, found broken track and that caused door not to shut fully at times creating high temperature. I replaced the track, temperatures tested good, 0 degrees in freezer and 39 in fresh food section."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
"Arrived onsite and customer has been getting some ice production but not consistent and sometimes slow. Temps are 38f, 11f, and 25f in ice box. Reset unit in case of out of sync problem following prior install. Advised customer on repair on findings."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Meridian, TX 76665
Jonathan M
Job Details: 04/28/2021
Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that the unit was unplugged for the week prior. Plugging it in and checked voltage going to the compressor. Found 6.5 V DC going from the control and 123 V coming from the power cord. Let unit run for 20 minutes. Could not find any heat coming from the condenser line into the compressor. Spoke to PR and was advised that it was most likely a failed compressor or a leak. Ordering parts and office will need to contact customer for return date due to parts availability and needed for three hour service. .; ordrng 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76502
Tyler
Job Details: 04/28/2021
Arrived on site for refrigerator meeting previously diagnosed UI pantry drawer UI assembly as well as motor shims etc. upon arrival I was able to install previously diagnose parts high then reassembled and sure that the unit was functioning as designed I informed the customer that the icemaker dude are being off upon arrival will take at least 24 to 96 hours to fill the bucket up full of ice. You are deli functionality is back up and running again. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Kyle, TX 78640
Leonardo
Job Details: 04/28/2021
Arrived on site to test unit for broken element. Found broken element replaced element test unit for leaks no leaks present at this time job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78633
Tommy
Job Details: 04/28/2021
Arrived onsite for unit not washing correctly. Upon arrival found unit had F9 E1 error code. Diverter couldnt find position. Checked diverter at control. Found control communicating correctly wiring undamaged and resistance within range.
We serviced a
IKEA RANGE
Model IGS900DS04
Near Austin, TX 78745
Leonardo
Job Details: 04/28/2021
Arrived on site to test unit for humming sound. Test unit and found control board making loud humming sound. Will order new control board office to reschedule. ; ordrng 1 W10879747 (Control board)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Wesley
Job Details: 04/28/2021
Arrived onsite and found unit would not heat. Checked connections finding possible communication problem to Ui. Reset and secured connections. Tested unit and is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Justin
Job Details: 04/28/2021
"Arrived on site for a refrigerator making a loud noise. The customer stated the noise stopped when they opened the doors and then began again after closing them. I checked the temps and found the FC at 10?F and the RC at 44?F. I did not see any frost build up on FC evap. I then put the unit into diagnostics mode. I ran the evap motor and baffle and the noise did not replicate. I then ran the condenser fan and did not hear any abnormal noise. Both thermistors passed. I ran the ice box fan which runs the evap fan at the same time and heard no noise. I then forced a defrost and the defrost worked as designed. I gained access to the FC evap and found no ice build up, the heater on, and everything connected properly. I found the FC motor running as designed. I then took the unit out of diagnostics mode and heard the buzz sound for a very short amount of time. I found it was coming from the compressor. I gained access to the compressor and moved the refrigerator onto my floor protective mat. When moving the fridge we had to remove a shim on the front left hand side of the fridge and the noise stopped. I found no issue with the compressor or it vibrating on any other connections. I advised the customer the noise may have been from the compressor being off balance and vibrating awkwardly. I found no mechanical failures on the unit at the time of service. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/28/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced pump and pan and all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/28/2021
Arrived onsite for previously diagnosed parts. Replaced unit UI and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/28/2021
"Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Customer stated that unit never did make ice. Performed diagnostics mode and cycled ice maker and fill, found working. Inspected FC evaporator and found ice buildup on evaporator. Ran test 6 and found bimetal opened. Ran test 4 and found completed. Will need to replace harness assembly. .; ordrng 1 W11032800 (BIMETAL ASSEMBLY )"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Cedar Creek, TX 78612
Richard
Job Details: 04/28/2021
Arrived onsite for the dryer not heating. During testing found that the dryer is only getting 120VAC to it. Which is causing the issue. Advised customer that the dryer needs 240 vac to work properly.
We serviced a
GE REFRIGERATOR
Model PYE22PSHGSS
Near Leander, TX 78641
Justin
Job Details: 04/27/2021
Arrived on site for a refrigerator leaking from the bottom. I checked the temps and found the RC at 40?F after it had been opened for a little bit and the FC at 10?F. Upon further inspection I found a thick layer of ice on the bottom of the freezer. I gained access to the back of the unit and found a duck bill drain hose. I removed 5e duck bill and water instantly started draining. I found the duck bill clogged with debris and cleared it. I removed he ice from the freezer and then steamed out the drain line to make sure here was nothing else clogging the unit. I poured a cup of water down the drain and found it was now draining properly. I vacuumed up all of the excess water. I found his condenser also very dusty and cleaned that. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Briarcliff, TX 78669
Brandon
Job Details: 04/27/2021
"Arrived on site for customer complaint of unit not heating, found no voltage from L2, informed builder to contact electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Austin, TX 78737
Luis
Job Details: 04/27/2021
"Arrived on site for lights issues. Found upper leds in fresh food and freezer led out,diagnosed a defective freezer led module replaced freezer led modules powered unit on all leds working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78747
Richard
Job Details: 04/27/2021
Arrived onsite for the oven door coming apart. During inspection found that the screws holding the door together had come loose. Retighten all screws and put door back together. Door tested good . Complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78747
Kevin
Job Details: 04/27/2021
Arrived on site and inspected washer and found actuator has popped out of cam again. Per service pointer W11531483 Rev A a new one will be needed to complete repair ; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78748
Richard
Job Details: 04/27/2021
Arrived onsite for the refrigerator water filter housing had come apart. During inspection found that the water filter cover had broken off. Replaced housing and installed new customer provided filter and all functions tested good complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78731
Kevin
Job Details: 04/27/2021
"Arrived on site and inspected refrigerator and found 1 light out in fresh food section. Job complete"
We serviced a
KITCHENAID RANGE
Model KODE500ESS
Near Austin, TX 78730
Kevin
Job Details: 04/27/2021
"Arrived on site and inspected double wall ovens and found no power showing on display. This happened after a self clean on the upper oven. Replaced thermal fuse and found lower oven is heating but top oven still isnt. Uninstalled unit completely and found top oven TOD has failed. After replacing it both ovens are now operating normally, took one picture in the bake cycle. Job complete"