"Arrived on site to replace damaged tub, while replacing tub and removing the tracks, the left side track on the middle shelf broke. Ordering new track, tub was installed. ; ordrng 1 W11441109 (Track)"

Arrived on job to replace previously diagnosed part. After replacement test operation. Oven heating properly.

Arrived on job for complaints of leaks. Found the dispenser cause of leaking. . ; ordrng 1 WPW10172154 (dispenser) and 1 WPW10187307 (dispenser)

"Arrived on site and inspected dishwasher not drying. Ran diagnostics test mode and unit filled, washed, drained and heated. Customers complaint was the rinse aid was leaving blue streaks on the white tub. Diagnostics mode reset the control. I also advised the customer on purging the hot water before starting the unit to ensure the unit water temperatures are proper cleaning. Job complete"

Arrived on site to test unit for leaking. Was unable to replicate issue. But bleach dispenser did have rust build up around it and water staining was present on cabinet around dispenser. Replaced bleach dispenser as a precautionary. Tested unit and still no leak presenting itself. No leaks detected. Job complete.

Arrived on site and inspected dishwasher issues. Complaint was some dishes were rusting. Found no error codes in diagnostics test mode. Let it run through the diagnostics cycle and advised the customer on proper detergent and purging of the hot water. Customer satisfied with the tutorial. Job complete

"Arrived on site to inspect unit for not cooling normally, upon inspection found the unit was working normally and compressor was working. Customer did not need the start device. Complete"

"Arrived on site to inspect unit for not cooling fridge, upon inspection found the return and airflow vents clogged with ice, cleared all ice and checked functions. All functions returned. Complete"

Arrived on site to test unit for leaking. Found drain pump leaking. Removed drain pump and gasket was good. Pump is leaking internally. Needing drain pump to fix issue. Office to reschedule. ; ordrng 1 W10876537 (Drain pump)

Arrived on site and inspected dryer burning smell. I ran a cycle and checked temperatures inside and at the outside ventilation system and got 160 degrees. Customers concern is the smell. I explained the operation and duties of the dryer. The smell of heat is completely natural with all dryers. There was no grounded element. The unit is operating as designed. Job complete

"Arrived onsite for potential range gas leak. Upon arrival turned gas on and allowed gas to fill unit. Proceeded with inspection. Used digital tester and liquid leak detector to check connections from incoming line, gas valve, regulator, connections at cooktop and bake components. Could not detect any leaks at this time. Called safety team for documentation SR#7731589516. Job complete"

Arrived onsite to replace previously diagnosed parts. Replaced adjuster kit. Tested unit and unit is functioning properly. Job complete

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments at 60+ degrees. When I went to test the compressor, I found, at the back of the unit on the right side, a void in insulation spot that had been previously patched but there was a hole in the cabinet from it rusting out. I advised the customer that the unit needs a sealed system

Arrived onsite for unit not heating. Tested the unit and unit would not heat. Checked voltage going to the valve and only got 90v. Ordered a new control and igniter just incase. Rescheduled with customer. ; ordrng 1 139013700 (ignitor) and 1 5304513049 (CONTROL)

"Arrived on site and inspected refrigerator and found ice buildup on the bottom of the freezer, remove rear cover panel and found evaporator drain is clogged by debris. If there is ice in the freezer evaporator drain attempting to remove evaporator cover will damage it. Recommend it to homeowner that refrigerator be completely defrosted for two days to remove ice in freezer drain.

Onsite for dishwasher having damage to water inlet housing.call complete.;

Arrived onsite to replace the sump and motor order by the previous tech. Replaced part. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite for dishwasher with something rattling around while the unit is washing. I found no stored error codes in the system. I let diagnostics run through and at the end of drain I heard the noise described. I removed the drain pump but could not find any debris. I re installed the pump and tested the unit again. Is could recreate the noise. I tested one more time and no more noise. No leaks detected during service. Job complete.

Arrived onsite and found f1e1 right before a spin cycle. Replaced control. Issue corrected. Unit is now operating as designed.

"Arrived on site and inspected refrigerator and found freezer interior LED Is out. Reset connection and it end it is working again.Office will reschedule.; ordrng 1 W10625068 (Rh bracket)"

"Arrived on site to replace fan motor, after replacing, unit tested good.

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

"Arrived on site to diagnose a dishwasher that is making unusual noise. Found unit in need of cleaning, no repairs needed. Advised customer on best cleaning procedures for unit. No leaks were found at time of service."

"Arrived on site for oven not heating . Found relay on control out . Getting good voltage ,harnes in good shape . Replaced control . Preheated normal. Job complete"

"Arrived on site to install previously diagnosed parts. I installed the sounds pads under the condenser and leveled the unit. The sound is significantly quieter, but not completely gone. Due to the cardboard under the condenser being inaccessible, I found this is the quietest we would be able to get it. I confirmed with the customer that the sound was fine. Call complete."

"Arrived on site for customer complaint of unit not producing ice, found door switch frozen over, I removed ice build up on door switch, unit tested good."

Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit with the customer provided bulb. I also tested heating in the unit and it is lighting and heating as designed. Job complete.

Arrived on site for a wall oven with no power. Upon arrival the unit was completely unresponsive. I turned the unit off at the breaker and the gained access to the thermal fuse. I ohmd out the fuse and found it open. I found a bad fuse needing to be replaced. I installed the new fuse and then tested the unit. The unit reached preheat temps and is now working as designed.Call complete.

Arrived onsite for foot missing in the back. Replaced the foot. Helped re level the unit. Tested the unit and unit didn?t shake as much. No issues at this time. Job complete

"Arrived on site and inspected dryer and found incoming power has not been corrected there is still only 7V on one leg and 120 V on the other. Dryer is still not heating, electrician will need to correct outlet. explained to apartment maintenance again that there is a power issue and took pictures 7731613871"

Arrived on site for Ref freezer evaporator is starting icy in the freezer sheet of ice on the bottom of ice. Found sheet of ice on the bottom of the freezer compartment underneath drawers. Removed ice build up with steamer. Removed evaporator cover and found frost build up at the drain and bottom section of coils and also covering the top right section of copper tubing. Used steamer to remove ice and frost build up. Ice was so thick at the drain it was not draining to allow a defrost cycle to complete to remove frost and ice built up. Once ice and frost was removed from these areas I used the steamer to free up any ice lodged inside the drain. Removed rear panel and removed drain tube and found the drain tube had crust build up at the black gasket which most likely caused the drain tube to clog and create blockage therefore not allowing drain to remove water from inside freezer drain pan. Installed new drain tube and sealed black gasket with silicone to create a tight seal around it. Placed fridge back into cooling mode. Fans and compressor turned on. Fridge running as designed. Job completed.

Arrived on site to install previously diagnosed parts. I installed the new agitator parts and then ran a test cycle. It ran through as designed with no abnormal sound. I then individually activated the spin and agitate. I heard no abnormal sound. Unit is now working as designed. Call complete.

"Arrived on site to inspect dishwasher upper rack falling. Upon further inspection, I found the left adjuster had a broken wheel. I removed and replaced the adjuster kit and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator leaking water when water is dispensed into the ice maker. Upon further inspection, I found the fill tube frozen and found where water had leaked out of the cabinet at the back of the unit.I removed and replaced the fill tube and tested and the unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived on site for fan making a lot of noise . Found ice from evaporator was dripping on lower blade . Added foil tape above fan to divert any dripping .

Arrived onsite for washer shaking excessively. Upon arrival put unit in diagnostics and found unit shaking in spin cycle. Upon inspection found both rear shocks disengaged. Replaced with new. Tested unit and unit is functioning properly. Job complete

Arrived on site for dishwasher not cleaning/drying properly I inspected the unit and work area. I found fault codes F5E1 door stuck open and F7E1 no heat. I ran the unit through a diagnostics cycle and found it working as designed. Spraying and heating. I advised th customer on proper loading of the dishwasher and rinse aid use. Job complete.

Arrived onsite to install previously diagnosed parts. I found the unit has no power. I found the breakers are mis labeled. I found the correct breaker and restored power. The unit is now working as designed. No repairs needed at this time and no gas leaks detected during time of service. Job complete.

"Arrived on site to replace both UI boards and and controls. Replaced parts tested unit, unit works good. Advised customer to connect unit to WiFi and download app. Job complete."

"Arrived on site for no ice. Attempted to harvest icemaker failed diagnosed a defective icemaker,installed updated icemaker kit,powered unit on icemaker ran through a harvest and filled water. used 1 W10882923 (Icemaker) from stock"

Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to install previously diagnosed and ordered part. Due to the detergent pump failure, I removed and replaced the pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect unit for not making ice, upon inspection found the unit water supply was shut off, turned on water and all functions returned. Complete"

Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.

"Arrived onsite for the unit not powering on. Looked at the terminal and saw that it was hooked up properly from the power can,e coming in. Re arranged the wires. Tested the unit. Unit tested good. No issues at this time. Job complete"

Arrived onsite for wall oven with gurgling noise coming from the console. Upon arrival I confirmed the complaint. The noise is coming from the sound module on the console. I replaced the console and main control. I restored power and we were able to get the unit connected to WiFi. I advised the customer to monitor the unit to make sure it performs correctly. Job complete.

"Arrived on site for no ice. Found frozen fill tube diagnosed fill tube wasnt fully cleared out,removed fill tube removed all ice build up in fill tube,ran icemaker through a harvest passed,ran fill test passed."

"Onsite for fridge not cooling in either section. Found compressor and all fan running, but both compartments not cooling at all. Compressor pulling .2A. Needs SS TECH 2 HRS. AUTHO. Ordering compressor, access valve, Uv drier, tubing kit, evaporator, condenser, lok prep, lok rings. Office to reschedule.; ordrng 1 WR87X10224 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (Uv drier) and 1 876765 (Tubing kit) and 1 AUTHO (AUTHO) and 1 SSTECH2HRS (SS TECH 2 HRS) and 1 WR87X29147 (Evap) and 1 WR88X16 (lok ring prep) and 2 WR97X10021 (Lok ring)s and 1 Lokringtoolkit (Lok ring tool kit) and 1 WR84X10022 (Condenser assy)"

Arrived on site and inspected unusual microwave exhaust fan motor sounds. Found from simply listening to the fan that it sounds defective. Called CS and advised him of the situation. Unit will require the blower motor and possibly the damper. Office to schedule return services per CS. Needs more work ; O-emld tckt

Onsite to install previously diagnosed parts. Installed upper rack kit. Unit now functioning as designed. Call complete.

Arrived onsite for refrigerator compartment ice maker not making ice . Upon arrival put unit in diagnostics and found stored error code E5 ice mold thermistor issue. Also found when forced harvest the ice cubes were very thin pieces. Ran fill test and found valve not functioning properly. Will need to order and replace RC icemaker and valve. Freezer icemaker is functioning correctly. Office to reschedule ; ordrng 1 W11483245 (ICE MAKER-RC) and 1 W11495416 (VALVE TRIP)

"Arrived on site to inspect unit for leaking from back panel, upon inspection found the unit was dented causing issues, ordering tub. Office to reschedule ; ordrng 1 W10681491 (Tub)"

"Arrived on site to install previously diagnosed and ordered part. Due to the timer failure, I removed and replaced the timer and tested the unit. Unit is operating as designed and timer is advancing. No water leaks observed during service, job completed."

Arrived onsite for range not getting to temp. Upon inspection I found the ovens sensor slightly out of range. I replaced the sensor and tested the unit. The unit is working as designed at this time. Job complete.

"Arrived on site to diagnose dishwasher not washing dishes properly, upon arrival the customer informed me that the unit does not clean the dishes but does drain properly, upon arrival I gained access to the service diagnostics and checked for fault codes, I retrieved f4e3 for the motor assembly, I found that the unit progresses through the diagnostics cycle but the sump and motor assembly is not functioning as designed, found no loose connections, I am returning with the sump and motor assembly to complete the repair. Office to reschedule return service when the part arrives. ; O-emld tckt"

Arrived on site to test unit for unit giving thermistor error. Received wrong part ordering new thermistor and new control board office to reschedule. ; ordrng 1 W10536989 (Thermistor) and 1 W11182110 (Control board)

"Arrived on site to replace RC thermistor from previous diagnosis. Last visit I swapped bad FC thermistor with good RC thermistor as bad FC thermistor was focusing primarily on FC as temp readings were not satisfied preventing RC from cooling properly. Replaced bad thermistor, tested unit, unit works good.

"Arrived on site to test unit for not cooling. Was previously diagnosed as having a bad compressor. Verified compressor is needed. Replaced compressor and filter drier. Vacuumed system down and charged with nitrogen. Both high and low side stabilized at 135psi. Pressures remained consistent for 20mins with no change, found signs of leak. Cleared system and vacuumed again. Charged system to specs, tested unit, unit works good. Frost pattern developed ideally. Job complete."

"Arrived on site to inspect unit for not spinning normally, upon inspection found no error codes and no problems with springs, spun unit loaded and unloaded, customer was worried about sound, changed hub to reduce sounds and tested. Complete"

Arrived on site for unit not starting . Found door latch burned out . Replaced handle assembly. Unit is starting again . No water leaks detected at time of service. Job complete

"Arrived on site to test unit for noise once unit heats up in middle of cycle. Found blower wheel was bowing and a crack is actually causing unit to rub on housing. Replaced wheel, tested unit and verified with customer noise is no longer present. Job complete."

Arrived onsite for dishwasher with power but no display and console dead. Upon arrival I confirmed the complaint. I accessed the main control and confirmed voltage from the junction to control as well as control to UI. I could locate any visible breaks or shorts on any of the wiring.

Arrived on site for Fridge tripping the break. I inspected the unit and work area. I tested all components and found everything working as designed. I could not cause the breaker to trip. I inspected the breaker and found it on an arc breaker. I suggested the customer place the fridge on a another non-GFCI outlet. If it doesnt trip the break than the original break is at fault and will need a electrician to replace

"Arrived on site for Oven will attempt to light, clicks many times, but gas will not light. Or the oven will light and start getting up to temperature then flame goes out and cannot relight. Placed in diagnostics and no error codes came on. Placed in bake to preheat and igniter lit first click. Removed bottom bake cover to inspect igniter. Igniter wasnt bowed out bad but I bent it inwards a little to ensure it didnt have too large of a gap. Relit bake to preheat and after third high temp attempt the igniter would not relight. Took voltage readings at the DSI board and the board was not getting the proper voltage to bake igniter. Ordering correct DSI board to return and complete the repair. ; ordrng 1 WPW10511278 (DSI)"

"Arrived on site to inspect refrigerator FC ice maker overflowing and ice building up in the bin. Upon further inspection, I found a large amount of spillage ice in the FC ice bin and the fill tube reservoir clogged with ice. I removed the ice from the fill tube and reservoir and found where the fill tube had been pushed out of the cabinet and wasnt seated correctly in the reservoir. Issue appears to be weeping valve and the placement of this fill tube. I am ordering the fill tube, valve and DNOTE-LSO PER CUSTOMER REQUEST and will return with the ice maker. Adjusted the fill tube and re-installed it into the cabinet until return service. No water leaks observed during service.; ordrng 1 W11430645 (Dual valve) and 1 W11238340 (Lower fill tube) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site for customer complaint of door not closing, found microwave door not closing all the way, found hinges, bushing arm, and door need to be replaced. Ordering parts. ; ordrng 1 WPW10128850 (Arm) and 1 Cnote (Parts research microwave door hinges (left and right))"

Arrived on site to install previously diagnosed part. Removed center valve and installed new center valve. Checked for gas leaks and none detected. Ran burners for ten minutes and couldnt replicate the popping sound customer reported. Could be that the screws holding the valves down werent tight enough from the factory. I made sure the screws were all fastened securely. Customer confirmed the center burner flames looked good. Job completed.

"Arrived on site for a refrigerator with items in the refrigerator compartment freezing over. Upon arrival the customer had the door propped open. The customer had the door propped open for quite a while, and there was still frozen items in the RC while servicing. I found items to be frozen throughout the entire unit. I checked temps and found the FC at 8?F. I also found the FC overfilled, and advised the customer on the implications of this. I gained access to the damper and found it looking broken. I put the unit into diagnostics mode and found the damper not operating, but you could still hear it trying to open/close. This indicates a faulty damper. I am ordering the damper assembly and the office will need to reschedule. ; ordrng 1 W11317276 (Damper)"

Arrived on site for water leaking. Found obstruction in drain cleared obstruction checked water flow through drain good.

Arrived on job for complaints of lower spray arm damage. Confirmed damaged spray arm. Ordered replacement.; ordrng 1 W11550888 (SPRAY ARM )

Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on job for complaints of no power. Found fuse open. Replaced fuse and test. Oven working properly.

Arrived on job for complaints of not heating. Found the heater open. Will need heater to complete repairs. ; ordrng 1 W10518394 (heater)

Arrived on site for a dishwasher not turning on. I checked voltage at the wall and found it correct. I then gained access to the terminal block and found the power cord incorrectly installed. I adjusted this and then the unit was able to power on. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. No leaks observed at the time of service. I called the land lord and informed them on my findings.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor stripped and replaced icemaker. All is working properly at this time and no leaks were found at time of service.

"Arrived on site , replaced valve ,ice maker and IM fill tube . Ran complete harvest and fill , door dispenser . All checked normal and no water leaks detected at time of service. Job complete"

Arrived on site for washing machine leaking. I inspected the unit and work area. I found the bellow torn. I replaced the below and ran a diagnostics cycle. I found the unit working as designed. Job complete.

"Arrived on site for lower dryer not heating. I inspected the unit and work area. I gained access to the interior of the lower dryer. I tested the element, all thermistors and cutoffs. I found the all in good working order. I am ordering the timer and selector switch. the returning tech will need to continue diagnosing the issue with the new timer and selector switch. ; ordrng 1 279737 (Timer) and 1 WPW10327105 (Switch lower)"

Arrived on site for washer making a clicking noise. I inspected the unit and work area. I gained access to the gear case and found the actuator had slipped out of the cam. I replaced the actuator and out the unit through. Diagnostics cycle. I found it working as designed. Job complete.

"Arrived on site and inspected the dryer and found noise level is normal for a long vent version dryer. Disassembled dryer and showed apartment maintenance representative the added pulley system that is the difference between a standard dryer and this type. After reassemble ran dryer again and it sounds the same.

"Arrived on site for customer complaint of crisper drawer not closing all the way, found unit is working as designed, no function issues with unit."

"Arrived on site to install parts to resolve sealed system leak. Replaced compressor, dryer, all lock ring fittings and replaced evaporator. Verified vacuum holding. Charged to 42g R600 Freon. Verified unit cooling as designed. Call complete.; ordrng 1 W10890128 (Coupler - Replenish - kit 5) and 1 W11504431 (Replenish PR LR Kit) and 5 W11504431 (Coupler - Replenish - LR Kit 5)s"

Arrived onsite for dryer not starting a cycle. Upon arrival disassembled unit for inspection. Found blown fuse. Fuse comes as blower assembly. Part number DC93-00098D.

"Arrived on site for Heard loud pop and believe the fuse has blown. Not working. Microwave has power but isnt heating. Inspected diode for any damage or burnt areas and it looked good. Removed microwave from mount and gained access to the magnetron. Removed magnetron and the wave guide interior wasnt scored or damaged. Checked fuse on magnetron for continuity and it was good. Magnetron and capacitor have failed due to microwave not heating

"Arrived on site to inspect unit for not spinning without a burning smell, upon arriving customer informed me that a sock was in the agitator. Customer had removed and all functions returned. Complete"

"Arrived onsite to diagnose broken seal on dishwasher, upon arriving the customer showed me the issue, where the installer drilled through the seal. I gained access and removed the seal and replaced it and now the unit is functioning properly as designed. Job complete."

"Arrived on site for no ice. Bypassed thermo fuse icemaker didnt not run through a forced harvest diagnosed a defective icemaker,replaced icemaker icemaker ran through a harvest and filled with water.

Arrived on site for range oven taking too long to heat. I inspected the unit and work area. I tested the bake igniter and found it only drawing 2.5 amps. The igniter would glow but not get hot enough for the valve to release gas. I spoke to the customer about replacing the bake igniter I installed a new bake igniter. I reassembled the unit and ran a temp test. I found the oven averaging around 353

"Arrived onsite for refrigerator not making ice upon arrival I found the RC=37 set to 33 FC=4 set to 0 ice room =15 I put the unit in diagnostics, test 1 and 2 both showed pass. I ran test 3 and I could hear the damper making a very loud grinding noise consistent with a failure. I ran test 56 and it showed E5 indicating a failure in the ice maker. Test 36 showed good strong airflow from the icebox fan. I was able to fill the icemaker as well. I called techline to document the situation and for advise before ordering parts. He advised there must be a airflow issue or blockage in the FC. I am ordering the damper and ice maker for return service. Returning tech to inspect FC evap for frost build up airflow blockage to the ice maker. SR#7731607403 office to R/S due to part availability. ; ordrng 1 WPW10479155 (Damper) and 1 W11483245 (Ice maker) and 1 W11224591 (Motor evap)"

Arrived on site to test unit for damaged panel. Found overlay coming off. Replaced panel test unit and unit test good job complete.

"Arrived on site for no ice. Ran diagnostics found tube disconnected from recirculating pump,installed tube to pump water dispensing over evaporator plate,good frost formation on evaporator plate unit passed all other diagnostic test.

"Arrived on site to inspect unit for not allowing selections. Upon inspection found the unit was always draining, replaced control board and all functions returned. Complete"

Arrived on site to test unit for not dispensing ice and ice bin freezing up. Found ice door was not sealing properly causing air leak. Ice guide is broken. Recommend replacing ice door kit and ice guide. Customer also wanted to replace ice and water dispenser levers. Both parts are NLA. Also stated food freezing in RC. Thermistor was in range. Found packed food items had fallen behind drawers restricting air flow. Advised customer on air circulation and prevention of air flow. Office to reschedule. ; ordrng 1 W10823377 (Ice door kit) and 1 WP2180224 (Ice guide)

Arrived onsite and used the LP conversion kit to correct ignition problems and flame heights. Unit is now operating as designed.

"Arrived on site to follow up on oven that was not heating. Installed new bake igniter and retested unit. Verified bake element coming on, same with broil. Unit is working as designed. Call complete."

"Upon arrival I gained access to the microwave and replaced the top interlock, cap, mag, diode and fuse per previous diagnosis. After replacing the parts I plugged in the unit to verify functionality and the unit turned on but after a few moments the fuse blew. I am ordering a new fuse and returning with the transformer and control to complete the repair. ; ordrng 1 W10138793 (Fuse)"

"Arrived on site for customer complaint of loud noise and unit vibrating, found rear bearings failing causing unit to shake during spin.