We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78724
Kevin
Job Details: 03/11/2022
"Arrived on site and replaced control panel and door front, sent pictures of door damage to service management. job complete"
We serviced a
GE DRYER
Model DBLR333EE2WW
Near Austin, TX 78724
Kevin
Job Details: 03/11/2022
"Arrived on site and rebuilt dryer with parts ordered by previous technician, well still need green sliders four front bearing.; ordrng 2 WE1M1067 (Green slider)s"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW3
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/11/2022
Arrived onsite for washer not filling. Upon inspection I Found that the water valves would not activate in diagnostics mode. I quoted customer for valve R/R customer agreed I installed new valves and tested unit and found unit operating as designed.
We serviced a
GE MICROWAVE
Model JE1860SH04
Near Austin, TX 78738
Leonardo
Job Details: 03/11/2022
Arrived on site to test unit for unit not heating. Test unit and found bad high voltage. Found broken magnetron and capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM2
Near Austin, TX 78739
Leonardo
Job Details: 03/11/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sumpAnd motor
We serviced a
GE DISHWASHER
Model GLD6960N20SS
Near Austin, TX 78737
Leonardo
Job Details: 03/11/2022
Arrived on site to test unit for u it not dissolving all the soap. Test unit and found lower and upper spray arms clogged. Cleaned the spray arms test unit and unit test good. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78750
Brandon
Job Details: 03/11/2022
"Arrived on site for customer complaint of water filter not able to be removed, I removed filter, tested unit, found failed water valve, I am ordering valve. Parts ; ordrng 1 W10897719 (Valve)"
We serviced a
JENN-AIR OVEN
Model JJW2430DS02
Near Cedar Park, TX 78613
David S
Job Details: 03/10/2022
Arrived on site for oven Tripping the breaker. I inspected the unit and work area. I found the breaker off. I tried to reset the break but it immediately tripped. I Inspected the wall oven for and shorts to ground and found none. I removed the wall oven from the power supply and found the breaker still tripping with no load. Indicating a bad break or a short in the house wiring. I advised the customer of my findings and recommended an electrician come out. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Cedar Park, TX 78613
David S
Job Details: 03/10/2022
"Arrived on site for ice machine leaking. I inspected the unit and work area. I found the tile raised from the leaking water, and the cabinet water damaged. See pictures. I spoke to the customer and she stated the installer came out and found the drain hoses going into the drain pump from the ice machine cabinet loose and leaking. He tightened the connections. I ran a diagnostics cycle and monitored the water lines while the unit was draining and filling. I found no leaks and all lines secure. The unit is working as designed p. Job complete."
We serviced a
GE DISHWASHER
Model GLDT690D00BB
Near Cedar Park, TX 78613
David S
Job Details: 03/10/2022
"Arrived on site for dishwasher not draining. I spoke to the customer and found out the dispenser door isnt opening all the way either. I tested the unit and found it draining, I found the dispenser spring weak and not opening all the way. I found the water valve weeping into the tub.
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW0
Near Cedar Park, TX 78613
David S
Job Details: 03/10/2022
"Arrived on site for dryer not heating. I inspected the unit and work area. I found the unit powering on and tumbling but no heat. I found the heating element broken, and all thermistor ps are good.. I installed a new heater. I reassembled the unit and tested it. It is now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78664
David S
Job Details: 03/10/2022
Arrived on site to install previous diagnose parts. I installed a new console and outer door. Job complete.
We serviced a
FRIGIDAIRE DRYER
Model 417.4901289
Near Round Rock, TX 78665
David S
Job Details: 03/10/2022
"Arrived on site for dryer service. I inspected the dryer and found the harness, motor, heating element and blower in good condition. I ran the unit and found it heating and cycling. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Elgin, TX 78621
Joe Z
Job Details: 03/10/2022
"Arrived on site for unit not cooling. Upon arrival found ball of ice on top left corner of evaporator,Uploaded pic on SD. Ran diagnostics and compressor starts ,but does not pump refrigerant through evaporator. Called PR for assistance. PR advised that it is a sealed system issue. This is R134a sealed system unit. Customer wanted 2 quotes. One for just running nitrogen through system to see if restriction could be cleared and one for worse case scenario for compressor and evaporator. Office to reschedule ; ordrng 1 W11125124 (Compressor) and 1 W10858281 (Evaporator) and 1 WPW10143759 (UV dryer) and 1 TJ90SF8404 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Killeen, TX 76542
Tyler
Job Details: 03/10/2022
"Arrived on site for refrigerator needing previously diagnosed sealed system equipment. Upon arrival recovered 5 ounces of refrigerant than installed compressor,UV dryer,access valve. Pool vacuum on unit and then found after 10 minutes no signs of leaking then charge system with 5 ounces of refrigerant in allowed unit run for 20 minutes. Found after 10 minutes pressures stabilize at 145/2 psi (high/low). Inform customer to allow unit 24 hours to stabilize temperatures. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near San Marcos, TX 78666
Andrey
Job Details: 03/10/2022
"Arrived on site to test unit for gas leak, tested unit with bubble solution on all possible leaking joints, found gas leak at flex pipe wall connection, removed pipe and found 3 cracks inside pipe, called safety to present my findings, safety advised to call tech line and see if flex pipe will be covered, tech line stated that whirlpool will not cover parts not manufactured by them, advised customer to call contractor and get installers to come back and replace pipe, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC2
Near Elgin, TX 78621
Joe Z
Job Details: 03/10/2022
"Arrived onsite for unit with LF error code will not spin or drain. Upon arrival ran diagnostics and got F0-E4 spin limited by water temperature. Rant auto test. Cold and hot water valve failed. Agitate, spin and drain test passed test passed. Need to replace valve. Replaced valve and tested unit by running a quick cycle. Unit fills correctly. Unit operates as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW3
Near Elgin, TX 78621
Joe Z
Job Details: 03/10/2022
Arrived onsite for unit leaking water from bottom of unit. Upon arrival found water on floor liner. Tested unit and water leaking from top seal between outer tub and gearbox. Inspected unit and found lots of rust on gearbox and cabinet. Need to replace gearbox.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/10/2022
Arrived on site for unit not powering on. Upon arrival tried unit and power button is not responding. Unit allowed me to put on diagnostics and gave F6-E2 error code for UI cannot hear ACU. Called techline for assistance found UI not responding . Tech recommended replacement of console. Tech gave SR#7733153395.replaced console. Tested unit unit operates as designed. No leaks present at this time.Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBL1
Near San Marcos, TX 78666
Andrey
Job Details: 03/10/2022
"Arrived on site to test unit for not powering on, tested unit found bottom switch and mounting needed to be replaced, , replaced parts, test unit, unit now running as designed, job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near San Marcos, TX 78666
Andrey
Job Details: 03/10/2022
"Arrived on site to replace heating element per SP W11540964 - Special Project S17304, replaced element, tested unit , no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near New Braunfels, TX 78130
Andrey
Job Details: 03/10/2022
"Arrived on site to test unit for water not dispensing, tested unit humming but not opening, replaced water valve, tested unit but now getting loud vibration sound in water lines when dispensing water, tested water pressure and got 75 psi, will need pressure regulator to fix issue, will also order a inlet main water valve , office to reschedule ; ordrng 1 W11482025 (Water valve) and 1 W10786952 (Pressure regulator) and 1 8212547RP (Tube water)"
We serviced a
WHIRLPOOL WASHER
Model MHW7100DW0
Near New Braunfels, TX 78132
Andrey
Job Details: 03/10/2022
"Arrived on site to test unit for beep sound during high rpm spin, was not able to mimic sound but customer had it recorded on phone, no errors stored in system, upon further diagnostics, found failed shocks, on low speeds the basket was hitting sides hard, was not able open unit for further diagnostics since unit is inside cabinet 17 inches from the floor,
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near New Braunfels, TX 78130
Andrey
Job Details: 03/10/2022
"Arrived on site to test unit for rattling noise, tested unit for noise coming from loose heat guard on blower housing, secured it correctly, unit is running as designed, job complete"
We serviced a
LG RANGE
Model LRG3193BM
Near Leander, TX 78641
Kimo
Job Details: 03/10/2022
"Arrived onsite for range oven not heating properly. Upon inspection I found that the ignitor was burnt out. I quoted customer for ignitor R/R customer agreed I ordered 1x ignitor\ HEATER,PLAIN. ; ordrng 1 MEE61841401 (HEATER,PLAIN)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Kimo
Job Details: 03/10/2022
Arrived onsite for dishwasher with top rack falling off. Upon arrival I found the top rack adjusters where broken.I replaced adjusted and tested unit and found unit operating as designed.no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Kimo
Job Details: 03/10/2022
Arrived onsite for DW with dent in door. Upon arrival I found that there was a dent in the top left corner of the door. Removed and replaced outer door panel. Job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2465NF1A
Near Killeen, TX 76542
Tyler
Job Details: 03/10/2022
Arrived on site for dishwasher not allowing for UI functions after having a previously installed main control. Upon arrival confirm complaint and during a diagnostic check the only thing I could see that would appear was a UT error. Found a short in ui panel. Installed new panel but found same results as prior. Found unit has a possible thermistor & turbidity sensor leading to a programming failure with the ACU and ui panel. will need office to verify with ahs to get further authorization for required repairs needed.; ordrng 1 5304514670 (Control) and 1 807545704 (Ui control) and 1 154762601 (Turbidity sensor) and 1 154642901 (High limit thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Bertram, TX 78605
Lou
Job Details: 03/10/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the air ducts clogged with ice. I disassembled the FC section and found the evaporator engulfed in ice/frost due to the unit not defrosting properly. I tested the defrost element and it is good. I tested the unit defrost and the control failed to provide voltage to the element. I removed and replaced the main control and removed the ice/frost from the evaporator and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model JJW8530AAB
Near Burnet, TX 78611
Lou
Job Details: 03/10/2022
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit not wired at the junction box. I wired the unit and tested and the control panel failed to respond and showed F7 error code-stuck key. I found the control panel has been discontinued and advised the customer. At the customers request, I disconnected the harness at the junction box and placed wire nuts on the ends of the harness for safety (photos). Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Kingsland, TX 78639
Lou
Job Details: 03/10/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=-1 degree and RC=57 degrees. Customer advised that they can hear a loud rattling noise coming from the unit. I placed the unit in diagnostics and tested the RC & FC fans and found that the RC fan is making the noise. I removed the lower crisper drawer and found ice built up on the RC evaporator & cover. I pulled the unit out and inspected the drain tube at the back of the unit and there was no air gap. I sealed it with silicone to avoid a gap in the future. Also found the right RC door gasket is badly torn; ordrng 1 W10917313 (Rt RC door gasket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Killeen, TX 76542
Tyler
Job Details: 03/10/2022
Arrived on site for microwave not redirecting all steam given off from items created from liquids cooked on range. Find arrival confirm complaint with customer. After further inspection found that vent assembly within microwave was able to hold a paper towel firmly to the exhaust vent when vent motor was set to low and high settings. Also found that unit had no external exhaust to cabinets and motor had been redirected as designed by manufacturer to vent things from cooktop to the top front of the microwave. Called whirlpool techline and spoke with Adrian sr#7733155663. Was instructed at this time that vent assembly built within microwave is functioning as designed per manufacture specs. Was also instructed that at this time microwave discoloration on the UI panel as well as door were out of cosmetic warranty period. Customer to contact Whirlpool for further assistance regarding UI panel endure discoloration. W11173813 (door stainless) W11173817 (Ui panel); ordrng 1 W11173813 (Door (stainless)) and 1 W11173817 (Ui panel (stainless)) and 1 Cnote (Customer needs concession prior to ordering parts)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UW2A
Near Killeen, TX 76549
Tyler
Job Details: 03/10/2022
Arrived on site for dishwasher not turning on. upon arrival confirmed complaint. After further testing I that the dishwasher was wired into a light switch on top of the cabinet above the dishwasher that would cut power to the unit as a safety feature if the light switch is turned off. Once restoring power to the unit I also found that the hot water connection to the dishwasher was also turned off and turned it back on to verify there are no leaks between the cut off and the dishwasher itself. I didnt try to run a fill agitation and drain cycle but during the test I found that although the motor and the drain pump motor were both receiving 120 V when designated both of them had internal bad bearings and were not zooming to the manufacturer specifications and failing to circulate the water through the tub or drain it out. Was able to reschedule with the customer to come back on March 16 of 2022 on a Wednesday to complete repairs with new motor and drain pumps. ; ordrng 1 A00126401 (Drain motor) and 1 5304519906 (Motor asm)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/10/2022
"Arrived on site for dryer not turning on. Upon arrival confirmed issue. Found pts, door switch, and all heating hardware functioning within manufacturing specs. After further testing I found terminal block receiving 30-60v on L1(black wire) . After resetting breaker I found intermittent 30-120v connection to still coming from L1 side and allowing unit to turn on only if power cord prongs wher held a certain way in outlet. Instructed customer at this time an electrician is needed to verify to integrity of outlet internally and instructed them on a dvc as well as contacting us if any new issues arise. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Fort Hood, TX 76544
Tyler
Job Details: 03/10/2022
Arrived on site for washer leaking water through the door. Upon arrival confirmed issue but found no errorcodes. I then found that the cause of the leak through the door was due to a warped door bellow. After replacing the Bellow I reassembled and tested the unit and made sure to fill the tub as full as it could without resetting the pressure switch to verify that unit could hold water without any leaks. Unit is now functioning as designed I then instructed customer on the best ways to maintain bellow to prevent further issues.
We serviced a
WASHER WHIRLPOOL
Model n/a
Near Kingsland, TX 78639
Lou
Job Details: 03/10/2022
"Arrived on site to inspect dryer control panel display issues. Upon further inspection, I turned the unit on and found some of the display digits missing. I am ordering the control panel and scheduled return service for 03/16/22. No water leaks observed during service.; ordrng 1 W11319991 (Control panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buchanan Dam, TX 78609
Lou
Job Details: 03/10/2022
"Arrived on site to inspect dishwasher not working. Upon further inspection, I attempted to place the unit in diagnostics and the control panel failed to respond. I found the unit plugged in under the sink and there is a switch panel on the wall above the sink. I turned the switches on and a light above the sink came on and the disposal came on. When the disposal came on, the dishwasher powered on as well. I tested the unit in diagnostics, showing no error codes, and it operated as designed. I recommended that the customer have an electrician inspect the outlet for improper wiring. No mechanical issues with the unit. No water leaks observed during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 253.641644
Near Killeen, TX 76541
Tyler
Job Details: 03/10/2022
Arrived on site for refrigerator not cooling properly. Upon arrival confirm complaint and after further inspection found that the unit had a defrost issue not allowing the unit to melt all the ice on the freezer evaporator. After further testing found that the failures were caused between the defrost timer as well as the defrost thermostat. I replaced both required parts reassembled and test of the unit and found freezer fully functioning as designed and informed customer to allow unit 24 hours before sticking any further items into the unit. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model DU801DWGQ0
Near Killeen, TX 76543
Tyler
Job Details: 03/10/2022
Arrived on site for dishwasher leaking water in the tub when not in use. Upon arrival customer stated they drain the water out 24 hours prior to our arrival but in that 24 hour period the dishwasher had filled half way with clear water. After further testing found that the inlet valve is failing not allowing the solenoid to seal off all the way causing water to go into the tub. The inlet valve sent with is an updated model that needs a new 3/4'FHT X 3/8'COMP ELBOW Plus a stainless steel water line. At time of service I could not verify if the cut off valve under the sink is functioning correctly due to the old style copper line not able to be safely removed and ensure it could seal back after testing. I need office to reach out to American home shield to verify how they wish to proceed and the possibility that a plumber could be needed to replace the cut off valve under the sink as well; ordrng 1 W10685193 (3/4'FHT X 3/8'COMP ELBOW) and 1 Unkown (Stainless steel dishwasher fill line) and 1 Cnote (Needs ahs autho for further repairs due to parts needed being accessories)
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Austin, TX 78748
Kevin
Job Details: 03/10/2022
"Arrived on site and inspected washer and found saved error code F3E1. Ran diagnostics cycle and washer will not progress past C7. Inspected pressure system and found air trap is clogged, took one picture. After clearing air trap washer is now operating normally. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78746
Kevin
Job Details: 03/10/2022
"Arrived on site and inspected dishwasher and did not find any error codes, customer is experiencing pods not completely dissolving in dispenser. Recommended placing pod at the bottom of the wash tub in order for it to immediately begin dissolving when hot water enters. Found small bits of plastic inside upper spray arm and remove them this may have been causing upper spray arm to not spin properly. Upper spray arm manifold may need to be replaced due to gasket flapper is not closing all the way. Customer will monitor dishwasher and see if this is necessary.
We serviced a
WHIRLPOOL DISHWASHER
Model JDD4000AWS3
Near Austin, TX 78746
Kevin
Job Details: 03/10/2022
"Arrived on site and inspected dishwasher and found plastic pieces inside wash motor and drain pump. After clearing them also found drain pump is no longer secured to mounting bracket. After replacement started a normal cycle to confirm correct operation, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Manor, TX 78653
Matthew
Job Details: 03/10/2022
Arrived onsite for dishwasher tripping breaker. Customer stated happens in drain cycle. Upon arrival breaker was tripped. Reset breaker and tripped immediately. Disconnected drain pump and tried again. Breaker tripped immediately. Unplugged dishwasher and reset breaker but breaker again tripped immediately without anything plugged in. Notified customer that there is an electrical issue where the breaker is tripping without load. Plugged unit in alternate outlet and ran test successfully without issue. Customer will need to seek electrician to correct the issue. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Austin, TX 78739
Leonardo
Job Details: 03/10/2022
Arrived on site to test unit for oven not heating. Test unit and found opened tod. Test unit and oven pre heated to 350 job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/10/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Manor, TX 78653
Matthew
Job Details: 03/10/2022
Arrived onsite for broken refrigerator drawer. Upon arrival found drawer rail out of position causing drawer to be out of alignment. Secured rails. Drawers are now functioning properly. Did notify customer that crisper drawer is cracked and could possibly need to be replaced. Drawer is outside 30 days cosmetic warranty ; ordrng 1 WPW10308868 (Large bin)
We serviced a
GE MICROWAVE
Model PEB7227AN1DD
Near Manor, TX 78653
Matthew
Job Details: 03/10/2022
"Arrived onsite for microwave, door not opening and motor running when not in use. Upon inspection found board latch failed causing door issues and switch actuator. Quoted customer 58.50 for parts and 201.51 for labor and service totaling 260.01 before taxes. Replaced latch. Tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704EBS2
Near Austin, TX 78738
Leonardo
Job Details: 03/10/2022
Arrived on site to test unit for unit tripping breaker. Test unit and found bad heating element and sump and motor and fill valve. ; ordrng 1 W11175771 (Inlet valve)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Manor, TX 78653
Matthew
Job Details: 03/10/2022
Arrived onsite for dryer not starting. Upon arrival tested unit and unit was not responsive. Inspected unit and found loose connection at harness to fuse. Secured connector and tested. Unit is now functioning properly. Job complete
We serviced a
LG WASHER
Model WM3500cw/01
Near Webberville, TX 78653
Matthew
Job Details: 03/10/2022
"Arrived onsite for washer with error code and not starting a cycle. Found harness wire to thermistor broken and thermistor out of range. Harness will need parts research contacted SR. Could not quote customer accurately. When part is found, office will contact customer with quote. ; ordrng 1 Harness (Parts research)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Spicewood, TX 78669
Leonardo
Job Details: 03/10/2022
Arrived on site to test unit for not drying. Test unit and found opened heating element. Test unit and unit test good no leaks present at This time. Job complete.
We serviced a
GE OVEN
Model ZET1SM1SS
Near Austin, TX 78738
Leonardo
Job Details: 03/10/2022
Arrive from site to replace console and control board. Replaced both parts test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakeway, TX 78734
Leonardo
Job Details: 03/10/2022
Arrived on site to resolve bottom seal. Replaced seal test unit and unit test good job complete.
We serviced a
KENMORE DISHWASHER
Model 665.1277
Near Austin, TX 78746
Kevin
Job Details: 03/10/2022
"Arrived on site and inspected dishwasher and found no power showing on display. Inspected power connections and found wire is burnt out, took one picture. Redid connections and dishwasher will now power on and is running normally
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Austin, TX 78752
Jacob
Job Details: 03/10/2022
Arrived onsite to replace the control once again. Replaced the control. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78753
Jacob
Job Details: 03/10/2022
"arrived onsite for unit still leaking water. Customer had the bin pulled out and said ice was clumping up and leaking from the dispenser. Said his wife may have slipped on the water that came from the dispenser. Found that the coupler from the motor side had sheared apart, and while looking around the door did see that a piece of blue tape was in between the seal and the cabinet. Removed the tape. Called Techline to report all issues. Said to replace the coupler and if warm air is getting in the ice will clump up and leak from the dispenser and agreed that the found blue tape more likely was the issue. Got sr#7733156957. Called safety to report possible injuries got sr#7732801951. Ordered parts. Office to reschedule ; ordrng 1 WP2220458 (Coupling) and 1 W10852956 (Spring)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78753
Jacob
Job Details: 03/10/2022
Arrived onsite for unit not agitating. Checked underneath the unit and found that the actuator was not the correct one. Replaced the Actuator. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Jacob
Job Details: 03/10/2022
Arrived onsite to reply he ice maker. Replaced the ice maker. No issues at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78752
Jacob
Job Details: 03/10/2022
Arrived onsite to replace the heating element as per whirlpool. Replaced part. No issues at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS
Near Austin, TX 78702
Jacob
Job Details: 03/10/2022
Arrived onsite to replace the tub. Replaced part. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
UNKNOWN DRYER
Model NED5800HW0
Near Round Rock, TX 78665
Gerry C
Job Details: 03/10/2022
Arrived to instal previously diagnosed and ordered part. I removed the failed UI and installed the replacement. The unit operated and cycled as designed. CX will contact dryer vent cleaning company prior to use.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Wesley
Job Details: 03/10/2022
Arrived onsite for fan coming on during heavy cooking. Found unit is operating as designed. Provided customer instruct on sensor override during hi heat stove top use. All else checks good. Advised customer on findings.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78705
Tyler L
Job Details: 03/10/2022
"Arrived on site for complaints of not advancing. Tested unit in factory diagnostics and found the unit would not go into spin. Ran drain and spin cycle and same result. Tested capacitor and found it reading 30nf. Will need new capacitor to complete repair. Also bringing the motor and prescreened parts back to ensure completion. No water leaks detected, office to reschedule.; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Cedar Creek, TX 78612
Matthew
Job Details: 03/10/2022
"Arrived onsite to replace previously diagnosed parts. Replaced compressor, dryer, access valve and lokrings. Used lokring from PR, will need replenishing. Replaced parts and charged per spec. Pressures are good and unit is cooling. Advised customer to give 24 hrs to cool adequately. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS
Near Briarcliff, TX 78669
Luis
Job Details: 03/10/2022
"Arrived on site for no ice. At time of visit ice in bin,ran diagnostics all test passed,ran unit through a normal operating cycle found unit not fully filling with water power cycled recirculating pump not consistently running diagnosed a defective recirculating pump,replaced pump ran test and normal cycle unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 03/10/2022
"Arrived on site for freezer not cooling. Found evaporator incased in ice,ran diagnostics fan powered on,thermistors passed,ran heater test heater powered on diagnosed main control not sending unit through a normal operating defrost cycle unit will need a new main control,part is on a factory back order with no eta. Will order part. ; ordrng 1 WPW10675033 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Spicewood, TX 78669
Luis
Job Details: 03/10/2022
"Arrived on site. Replaced control,harness,drip pan,compressor,evaporator and three way valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Found defective freezer led replaced freezer led per service pointer. AHS to cover sealed system parts and labor from previous diagnosis,WP to cover parts and labor for led module autho S191AQ; used 1 W10695459 (Led module) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Spicewood, TX 78669
Luis
Job Details: 03/10/2022
"Arrived on site for ice build up in freezer,checked door seal good,removed door found a broken screw inside of freezer door insert,unable to remove broken screw end,unit will need a new freezer door. Ran diagnostics thermistors passed,fans passed changed defrost setting.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78738
Luis
Job Details: 03/10/2022
"Arrived on site for no ice,found icemaker stuck in mid harvest diagnosed a defective icemaker,installed a new icemaker power cycled unit icemaker ran through a harvest and filled with water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78753
Tyler L
Job Details: 03/10/2022
"Arrived on site for complaints of no ice. Tested icemaker and found it was not getting water. Installed new valve and tested. Icemaker now getting water. No water leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Austin, TX 78721
Tyler L
Job Details: 03/10/2022
"Arrived on site for complaints of same error code. Installed new control board and tested. No error code showing. Set pre heat to 350 and monitored. No issues at this time, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Austin, TX 78759
Scott
Job Details: 03/10/2022
Arrived on site for turn table making noise . Found rollers on ring has a flat spot . Replaced ring . Unit is performing normally. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78759
Scott
Job Details: 03/10/2022
Arrived on site for screws falling out and off balanced loads . Found cabinet bent at left foot front with broken welds . Also back support is bent in about an inch or more . Will need cabinet to correct off balance loads . Ordering cabniet and second tech . All else checked normal. No water leaks detected at time of service. Call to set return. ; ordrng 1 2man and 1 W10676680 (Cabinet white)
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS6
Near Belton, TX 76513
Jonathan M
Job Details: 03/10/2022
Arrived on site for a trash compactor is not turning on. Inspected unit and work area. Confirmed the customers complaint and found the start switch would not click and was tough to push in. Replaced on and off switch and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76502
Jonathan M
Job Details: 03/10/2022
"Arrived on site for refrigerator thats not cooling either section. Inspected unit and work area. Found the compressor not running but all other fans running. Found the starting device attempting to start the compressor but the compressor getting overly hot and then cutting off power. Attempted to switch it out with a truck stock starting device and noticed the same problem. The unit will need a new compressor, die dryer, and access valves plus all lock ring parts. The office will need to contact the customer about a return date due to several out of stock and PSP items. Please schedule service for at least two hours on return visit.; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Suction tube to compressor) and 1 W11504431 (High pressure side to compressor coupler) and 1 W11506619 (Suction line to evaporator coupler) and 1 W11504433 (Heat loop to drier coupler) and 1 W11504447 (Capillary tube to drier coupler) and 1 W11109499 (Drier) and 1 W11506635 (Access valve) and 1 Lokring (Lokring kit) and 1 R600kit (R600 kit)"
We serviced a
SAMSUNG WASHER
Model WF42H5200AP/A2
Near Austin, TX 78739
Brandon
Job Details: 03/10/2022
"Arrived on site for customer complaint of unit not draining, found drain hose was 2.5 feet into wall drain and the wall drain was backing up, I adjusted wall drain, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/10/2022
"Arrived on site for customer complaint of agitator cap loose and falling off during a cycle. I added some silicone sealant to agitator cap to create a better seal, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/10/2022
"Arrived on site for customer complaint of unit not turning on after customer left door open to vent. When I arrived, customer had oven somewhat disassembled where thermal fuse was visible. I tested fuse, fuse tested bad,
We serviced a
WHIRLPOOL WASHER
Model LAT2600AAE
Near Austin, TX 78738
Brandon
Job Details: 03/10/2022
"Arrived on site for customer complaint of unit not spinning, found failed motor, I replaced motor, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Austin, TX 78738
Brandon
Job Details: 03/10/2022
"Arrived on site for customer complaint of unit not turning on, found failed console, I replaced console, ran diagnostic tests on hot and cold valves, drain pump, agitation, and spin, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Austin, TX 78704
Tyler L
Job Details: 03/10/2022
Arrived on site with JI to install previously diagnosed parts. Found the unit could not unstacked until the closet door is removed. Attempted to work around it but was unsuccessful. Advised home owner that the door will need to be removed I order for us to gain access to the unit. Office to reschedule.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78738
Brandon
Job Details: 03/10/2022
"Arrived on site for customer complaint of unit leaking, found leak coming from drain extension, I replaced extension, unit tested good. Customer does have some floor damage to the leak from the unit."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Spicewood, TX 78669
Brandon
Job Details: 03/10/2022
"Arrived on site to replace failed modules, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Georgetown, TX 78626
Gerry C
Job Details: 03/10/2022
"Arrived on site to inspect grinding noise, unit had items in it an was unplugged, I plugged it back on and was stuck on flood mode. I was able to deactivate flood mode and enter service test mode, there where no stored error codes and all functions of the machine where present. Machine was badly set up and would rock from the FR corner to the LR corner and the basket was nearly touching the inner front panel. I corrected the chassis set up, centering the basket with in the chassis and ensuring equal weight on all the legs. Operational test good, no leaks observed during service. Drain security strap added."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Gerry C
Job Details: 03/10/2022
"Arrived on site to help CX install bypass valve for water filter, alll operational is good, no leaks observed during service. Job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFD2562KES
Near Georgetown, TX 78633
Gerry C
Job Details: 03/10/2022
"Arrived on site to inspect no ice and water, old filter was stuck and housing was slightly knock off, removed old filter and replaced with a new one that CX Provided, purged the new filter and verified ice maker filled. No leaks observed during service, job complete."
We serviced a
WHIRLPOOL WINE COOLER
Model WUB50X24HZ01
Near Georgetown, TX 78633
Gerry C
Job Details: 03/10/2022
"Arrived to inspect door closing issue. I found the door lower hinge assembly was bent and after correcting, the door operated as designed. Operational test good, no water connections to unit."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Georgetown, TX 78626
Wesley
Job Details: 03/10/2022
Arrived onsite for crack and found cracked vent grille. Ordering grille to replace. Office to reschedule ; ordrng 1 W11249298 (Vent grille)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Georgetown, TX 78628
Wesley
Job Details: 03/10/2022
Arrived onsite and found icemaker mold slowly leaking. Also found freezer LED failed. Provided customer instruct on icemaker and ice in maintenance. Customer will consider options prior to possible move before repairing.
We serviced a
GE DISHWASHER
Model DDT595SMJ0ES
Near Temple, TX 76502
Jonathan M
Job Details: 03/10/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the dishwasher from the cabinet and found water leakage from the diverter assembly and the washer pump motor. Replaced both and tested the unit. The unit began to work in operate as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Temple, TX 76502
Jonathan M
Job Details: 03/10/2022
"Arrived on site for a washing machine that is not spinning out clothes and is not completing cycles. Inspected unit and work area. Found unit was a residential washer sitting in a commercial sitting at a nail, spa, and salon business. Ran the unit through a spin and found the basket wobbling inside the tub during the spin. Remove the agitator and confirmed that the hub assembly had been stripped. Replaced the hub and test the unit. The unit still had issues. I spoke to claims and was advised that being the C unit was in a commercial setting, it voided the warranty and not proceed with any further repairs. I called whirlpool Techline and spoke to Sterling SR# 7733153831. He advised that per their warranty, whirlpool would not authorize any repairs done on this unit due to using this in a way that voids their warranty. The customer was aware of the situation and advised that he would buy himself a new washer. I didnt warn the customer that they would need a commercial washer for the type of wash cycles they need to use for their business. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Temple, TX 76502
Jonathan M
Job Details: 03/10/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the filter head and reservoir assembly and tested the unit. The unit began to operate and dispense water as designed. Call complete.
We serviced a
GE DISHWASHER
Model GSD1200T64
Near Temple, TX 76502
Jonathan M
Job Details: 03/10/2022
"Arrived on site for a dishwasher that is not filling. Inspected unit and work area. Confirmed the customers complaint and remove the bottom cover. Check voltage to the fill valve during the normal wash and quick wash cycles. Found only up to 11 V going to the valve during the fill portions. I checked the float switch and found continuity through the float switch. Spoke to JC and was advised the issue would either be with the timer or the cycling switch. Ordering both parts but the office will need to contact the extended warranty about repair due to both parts being out of stock and discontinued. If parts can be found and authorization is given, please contact the customer about a return date.; ordrng 1 WD21X0760 (Timer) and 1 WD21X0724 (Cycling switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Georgetown, TX 78628
Wesley
Job Details: 03/10/2022
Arrived onsite for not washing and found unit operating with failed sump and motor. Replaced sump and motor assembly. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Georgetown, TX 78628
Wesley
Job Details: 03/10/2022
"Arrived onsite and found error codes indicating a faulty door lock. Unable to replicate failure, however customer wats to replace latch assembly anyway. Replaced latch and calibrated. All checks good. Unit is now operating as designed. Advised customer on repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78628
Wesley
Job Details: 03/10/2022
Arrived onsite for filter hanging open. Found cracked bracket clip. Replaced bracket. Unit is now operating as designed. All checks good.
We serviced a
KENMORE WASHER
Model 110.477817
Near Leander, TX 78641
Jonathan S
Job Details: 03/10/2022
"Arrived on site for washer maintenance. Inspected unit and work area. Found minor wear and tear to door bellow, no holes visible. Found no zip tie to drain line. Performed diagnostics mode and tested operation and found all components operating. Recommend to cleaned drain pump filter and remove old water. Gained access to filter house and removed filter and water. Cleaned filter house and dispenser. Assembled unit and ran cleaning cycle. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/10/2022
"Arrived on site for refrigerator not dispensing water or ice. Inspected unit and work area. Found crisper shelf not setting correct and not allowing door to completely engage door switch. Adjusted shelf and tested dispenser. Found unit dispensing as designed. Found deli drawer lid not attached. Found right end cap broken. Will need to replace cap to correct lid; ordrng 1 W10874836/rightside (End cap)"
We serviced a
KENMORE WASHER
Model 796.4137321
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/10/2022
"Arrived on site to install previous diagnosed part. Disassembled unit to gain access to bellow. Removed failed bellow and attempted to install new. Found new bellow was to big, found all hoses matched up on new bellow but different size. Reach out to part department (SR). Will need to place in parts research to verify correct part. Office to schedule return. Installed old bellow and assembled unit. Tested operation and found unit is working but still dripping from bellow. Advised customer if must use to monitor. ; O-emld tckt"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/10/2022
Arrived on site for washer not spinning. Inspected unit and work area. Found tub leaning back. Performed diagnostics mode and tested operation. Found failed suspension rods. Will need to replace all 4.