Arrived onsite to replace damaged door handle. Replaced handle. Tested unit and unit is functioning properly. Job complete

"Arrived on site for customer complaint of unit not cooling, found defrost issue

"Arrived on site to test unit for UI not illuminating and drawer issues. Customer stated unit has been working correct for a couple days. UI receiving proper voltage. Recommend replacing UI, control and drawer parts. Spoke with SR and verified LV board for UI is not available but if UI kit is ordered board would be included. Need autho for control, UI kit and drawer parts. Office to reschedule. ; ordrng 1 WPW10671238 (Center rail) and 1 W11197396 (Rails) and 1 W10740217 (UI kit)"

Arrived on call for complaint of not drying properly. Customer had just finished a load of towels and it had dried properly and completely. Recommend larger loads of laundry.

Arrived onsite and found dryer operating with blown fuse. Completed repair. Unit is now operating as designed. Advised customer on the repair. Also advised on a few other maintenance issues.

"Arrived on site for led lights out . Found freezer module had failed . No water leaks detected at time of service"

Arrived onsite for stripped block lug. Used new block to repair stripped block lug. Unit is now operating as designed. Advised maintenance on repair.

Arrived on site for dryer not stopping. Inspected unit and work area. Verified failure and found failed timer. Removed timer and installed new. Assembled unit and tested operation. All tested good.

Arrived on site to install previous diagnosed part. I removed the damaged tub and replaced the tub and the water inlet assembly. I reassembled the unit and tested it. It is now working with no leaks. Job complete.

"Arrived on site for dishwasher not cleaning. I inspected the unit and work area. I put the unit into diagnostics and found fault codes F4e3 wash motor running f7e1 no heat. I put the unit through a diagnostics cycle and found the wash motor not activating, I could feel the motor humming but no pumping. I spoke to the customer about needing a new sump and motor.C

Arrived on site to diagnose a dryer that is making unusual noise. Found shafts for rollers not cleaned during previous repair causing new roller to squeak. Cleaned and lubricated shafts and all is working properly at this time.

Arrived onsite for refrigerator making noise in fc grinding. Upon arrival found unit fc light died unit evap frosted over. Checked thermistor at control found control misreading. Ordering control motor evap and unit module fc light. Office to reschedule upon receiving.; ordrng 1 W10695459 (Module)

"Arrived on site and inspected range and found both bake burners are operating properly. Preheated top oven and found when temperature reads 350 on display it is actually 425 in oven, took 1 picture. Oven coasted to 445 before turning off bake burner. Recommended replacing temperature sensor for top oven at least. ; ordrng 2 WP7430P044-60s"

Arrived onsite for refrigerator ice maker container stuck. Upon arrival tried using heat gun to thaw out ice container used phone camera and found unit was deeply thawed in and would require defrost then unit container would be able to be removed.

"On site for dish washer not drying. In diagnostics, found F7E1 no heat. Found heating element open. Ordering heater.Office to reschedule. ; ordrng 1 W10518394 (Heater)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held good. Installed 5oz of R134a refrigerant and monitored pressures. Tested in diagnostics and the unit is operating as designed. Recommended that the customer allow the unit 24 hours to fully cool. No water leaks observed during service, job completed."

"Arrived on site to replace gearcase, shifter, clutch, pulley, belt and drive motor from previous diagnosis. Verified gearcase was needed. Replaced parts, tested unit, unit working as designed. Found drain pipe was backing up preventing unit from draining properly. Customer stated they have been having issues with drain backing up. Advised customer drain issue needs to be addressed for unit to work properly. No leaks detected. Job complete."

"Arrived on site to replace dispenser motor from previous diagnosis. Replaced motor, tested unit,unit working as designed. No leaks detected. Job complete."

"Arrived on site for dryer making noise. Upon arrival confirmed with customer the complaint given. Ran a few tests but couldnt replicate noise as loudly as customer stated it could get. Disassembled unit in its entirety and found rollers, idle pulley, Motor/blower. Found evidence of different foreign objects in blower assembly. Also found unit heating as designed but found evidence of clog within venting of home. Instructed customer to get a dryer vent cleaning done ASAP to prevent any further issues with dryer. Also instructed customer on possible causes of noises. Unit is functioning as designed at time of service. Call complete"

Arrived onsite for unit making noise during spin cycle. Opened up the unit and noticed what looked to be some pile and water mixture underneath the gear case at the bottom of the unit. Tried to take apart the spanner nut from the top and spanner nut would not move. Ordered all parts as unit needs to be re built. Needs authorization before returning. Office to reschedule.; ordrng 1 REQUEST (2HR) and 1 REQUEST (2MAN) and 1 REQUEST (AUTHORIZATION ) and 2 WH02X1194 (SCREW)s and 1 WH02X1195 (ring split) and 1 WH02X1199 (washer hub) and 4 WH02X1201 (SCREW)s and 1 WH38X10019 (washing machine shaf) and 1 WH45X10112 (washing machine tub) and 1 WH45X20473 (washer tub assembly)

"Arrived on site for customer complaint of unit not completing cycles, found door lock clicking and not engaging all the time, ordering door lock. ; ordrng 1 WH10X10008 (Door lock)"

"Arrived onsite for unit not cooling. Upon further inspection. Found that there was not an even frost pattern on the evaporator. ; ordrng 1 212643 (sealer-gum) and 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WP2316878 (heater-pan) and 1 WPW10143759 (dryer)"

Arrived on site for keypad error code . Checked all connections. Tenet has tried hard breaker reset . Range will need ui console also ordering control if needed. No gas leaks detected at time of service. Call to set return ; ordrng 1 W11029431 (Ui console) and 1 W11034208 (Control)

Arrived on site to test unit for burners not igniting and some burners flames to high. Test unit and found all burners had the incorrect orifice. Customer had unit converted to LP and the conversation was incorrect. Secured the orifices to the right burners test unit and unit test good job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the UI and control panel failures, I removed and replaced the UI and control panel and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of gas leak, found gas leak coming from manifold, I replaced manifold, unit tested good."

"On site for washer not advancing after fill. In diagnostics, found F8E1 long fill. Cleared errors. Ran diag cycle. Found cold water not coming into unit. Removed cold water inlet hose and turned on valve at wall, no water came out of hose. Informed customer to call a plumber to fix water issue and that the unit wont advance through cycles due to using cold water during fill and rinse cycles. Reassembled. Unit functioning as designed. Call complete."

"Arrived on site to inspect dishwasher not secured. Upon further inspection, the tenant pointed out that the toeplate at the bottom of the unit was not secured with a retainer on the left side. I advised the tenant that I didnt have a retainer with me and they advised they were going to use a ziptie to secure it. Made contact with the owner and advised that the toeplate has no interference with the operations of the unit and they were good with using a ziptie to secure the toeplate. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for not responding. Voltage to unit is correct. Console receiving proper voltage(5vdc). Replaced console, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to inspect washer with wires hanging. Confirmed the complaint and found the soak switch hanging from the left side of the dispenser drawer. Attempted to install the switch and it wouldnt stay attached properly. Ordering another switch, the bezel and will return with previously ordered parts. Needs more work.; ordrng 1 W11246872 (Switch) and 1 W11375989 (Bezel chrome shadow)"

"Arrived on site to replace wire and control, after replacing, unit tested good.

Arrived on site for venthood making a rattling sound. Inspected unit and work area. Tested operation to verify failure. Removed venthood fan motor and found damper stuck in closed position. Assembled unit and tested operation and found motor unbalanced. Removed failed blower and installed new. Assembled unit and tested operation. All tested good.

"Arrived on site and replaced water filter housing, customer supplied a new water filter and water line. Confirmed dispenser is working properly after installation, also cycled icemaker and it filled with water properly.

Arrived on site for oven not reaching temps over 190. Found unit set to Celsius as well as multiple oven liner parchment covering vent holes on bottom oven floor . Ran temp check after switching to Fahrenheit and removing lines. Temps checked normal.

"Arrived on site to test unit for not heating past 177. Upon arrival customer stated she has extended warranty on unit. Advised customer to contact extended warranty to have us dispatched. Customer stated she would pay to just have unit fixed. Found unit set to Celsius. Changed to Fahrenheit, tested unit to 350, unit is working as designed.

"Arrived on site , replaced door panel. Also found ui control and door handle stud damaged . Ordering UI , stud and stud screw . No water leaks detected at time of service. Call to set return ; ordrng 1 W10316572 (Screw) and 1 W10195726 (Stud mounting) and 1 W10897417 (Ui control)"

"Arrived on site for No Power - Not Operating - Top Load Washer. Placed in diagnostics and no error codes came on. Ran diagnostics component activation and drain pump cycle killed power to washer. Tested voltage at the wall and it was getting 120. Tested outlet and it was good. Checked drain pump connector and it was connected properly. Removed control and installed new control. Ran DLMS Calibration and upon starting I heard a poof and smelled electrical smoke. Removed cord from wall and inspected control and found drain pump and shifter connector charred. Checked resistance of drain pump and shifter/clutch and they were both out of range. Ordering a new clutch W10754448, control W11419171, lower harness W11568984, and drain pump W11396717 to return and complete the repair. . ; ordrng 1 W11396717 (Drain pump) and 1 W11568984 (Harness) and 1 W10754448 (Clutch) and 1 W11419171 (Control)"

Arrived on site and inspected dishwasher and found water is leaking from incoming water line connection to water source under sink inside cabinet. Took one picture of water leak location. Added some Teflon tape to connection and it appears this has stopped leaking. Builder representative is on site and he is aware of that waterline is not an orderable part and its considered an accessory. Job complete

"Arrived on site for washer making a lot of noise . Found gearcase leaking oil and suspension failed . ordering gearcase clutch ,slider, suspension,wash plate . No water leaks detected at time of service. Call to set return ; ordrng 1 W11130359 (Suspension) and 1 W10752283 (Wash plate)"

Arrived onsite for microwave making noise. Upon arrival found unit is operating as designed. Unit noise was flap for ventilation opening and closing as designed. Job Completed.

"Arrived on site for dryer not heating I inspected the unit and work area. I checked voltage at the wall and found it good. I gained access to the thermal fuse, exhaust thermistor and the heating element, they all checked good. I found the inlet thermistor open. I am ordering the thermistor fix kit to complete the repair.; ordrng 1 WP3391914 (Thermistor fix)"

Arrived onsite for dryer not heating properly. Upon arrival tested unit. Removed back panel to access components. Found cutoff faulty. Replaced cutoff and tested. Unit is functioning properly. Also noticed dryer vent not optimal. Recommended replacing duct with more rigid material and insuring line is clear. Job complete

Arrived on site to install previous diagnose parts. I replaced the water valve and the belt. I tested the unit and it is working as designed. Job complete.

"Arrived on site and inspected range and found none of the cooktop burners are lighting properly. Burner caps do not fit this model, a new set will be needed to correct issue. Send new burner cap set directly to customer a technician is not needed to install them. Job complete ; ordrng 1 WPW10597129 (D2C Burner cap kit)"

Arrived on site for dishwasher top rack broken and unit continues to shock customer when using it. Inspected unit and work area. Found unit not grounded at outlet ( see SD-picture). Informed customer that outlet will need to be corrected for us to safely service unit. Found UI overlay bubbling. Found top rack adjuster broken and will need to replace with kit. Office to schedule appointment when ETA is available on parts. ; ordrng 1 W10712395 (adjuster KIT) and 1 W10874377 (console)

"Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but water not circulating. Found bad wash motor, replaced sump and motor test unit and unit test good no leaks present at this time job complete."

"Arrived on site to replace brackets and slides, after replacing, gasket is sealing properly,

"Arrived on site and inspected dishwasher and found saved error code 7/1 control has turned off power to heating element due to incoming water temperature. cleared issue by running a diagnostic cycle and heating element is working properly at the end of it. Discussed running hot water before starting cycle with homeowner and virtues of using rinse aid. Dishwasher is operating normally, job complete"

"Arrived on site and inspected microwave and found Left Rear Center rack mount is loose. And this is causing rack to make contact with inner wall and it arcs during operation. After resetting mound recommended that center rack not be used and to further prevent issue, job complete"

"Arrived on site for a range not heating properly in the oven. Upon arrival the customer stated that the oven does not gain heat at all. I checked voltage at the wall and found it good. I gained access to the back of the unit. I ohmd out both elements and found the bake element open. I ohmd out the fuse and sensor, and both read good. This indicates just a bad bake element. I replaced the element and then preheat the unit. I found the unit now reaching preheat temps and running as designed.

"Arrived on site to replace drip pan, after replacing, unit tested good."

Arrived on site to test unit for unit leaking from right side of the door. Test unit and found tub gasket completely off the tub. Replaced tub gasket test unit and unit test good job complete. No leaks present at this time.

"Arrived on site for customer complaint of unit not completing cycles, found failed hot water valve, I replaced valve, unit tested good.

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed prior diagnosis and found signs of oil around suction side of compressor. Found no refrigerant left in system. Replac3d compressor, uv drier, A.valve. Pulled vacuum then recharged system with 5.0oz of refrigerant per manufacture spec. Found psi lvls stable at 150/0 after 15 minute run time. equalized psi was 40 when off. Informed customer to give 24hrs to stabilize temps. Call complete"

"Arrived on site to diagnose cooktop with gas leaking from burners, upon arrival the customer informed me that the front left, right and center burners were tested by a gas service company and showed to be leaking gas while not in operation, I gained access and found that the burners are leaking between the valve and the orifice/spud via a soap solution to find gas bubbles, I am ordering the valves, tubing, orifice/spuds and returning with parts per safety, I spoke with Jessica and she provided me with SR#7732214401 as documentation. The office will schedule return service when the parts arrive. ; ordrng 2 W10597166 (Left front and right front orifice)s and 1 W10611441 (Center orifice holder) and 2 W10652710 (Orifice spud left front/right)s and 1 W10791073 (Spud center main) and 1 W10652706 (Spud center simmer) and 1 W10594392 (Left front valve) and 1 W10859922 (Right front valve) and 1 W11246817 (Valve center) and 1 W10566294 (Left front tubing) and 1 W10566299 (Right front tubing) and 1 W10566296 (Tubing center main) and 1 W10566297 (Tubing center simmer)"

Arrived on call for complaint of noise. Found the tension pully cause of noise. Replace tension from repair kit

"Arrived on site to test unit for excessive shaking and walking across floor. Ran diagnostics and unable to replicate issue. Suspension is good, tub bearing is good. Spoke with tech line and found no issues. Advised customer on proper loading procedures. Unit has been replaced for doing the same thing. Pedestal is the original one. Unit is perfectly leveled. No shipping bolts present, pedestal feet has rubber on. Pedestal is properly installed and not loose. No leaks detected. Job complete.SR#7732238273"

Arrived on site to test unit for unit leaking. Found unit leaking from front left side. Checked heating element and element test good. Removed front door panel and checked dispenser and vent gaskets all test good. Found unit leaning to the left making water come out front left bottom. Leveled unit correctly test unit and unit test good no leaks present at this time.

"Arrived on site to install previously diagnosed parts. I installed the new control and tested the unit. I found voltage now going to the motor, but it still not running. Due to this I also installed the sump and motor. I then ran through a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete."

"Arrived onsite for washer not functioning properly and shaking violently. Upon arrival put unit in diagnostics and found F7E1 basket speed fault and F7E7 unable to reach target RPM. Inspected underneath unit and found unit had shaken so much that the cam pulley and belt came loose. Called NEW tech line for assistance. Spoke to David. Looked over history and parts. Explained issues and believes that the basket may be out of round or gearcase shaft may be bent. Being that basket was replaced already by previous company, would need approval to replace basket again. Requesting AUTHO for basket, gearcase, cam and belt. Office to reschedule ; ordrng 1 W10752719 (basket)"

Arrived on site to replace previously ordered parts for washer. Replaced inner basket and no other components needed. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived back on site to install previously ordered parts. Installed the control, UI and thermistor. Reassembled and unit tested properly. Job complete"

On site for dishwasher displaying ER code and not going through wash cycle. Found keypad shorting causing unit to not allow for any cycle selections. Replaced keypad assy. Tested. Unit functioning as designed. Call complete.

"Arrived on site for dryer not heating. Upon arrival confirmed complaint. Upon further disassembly I found element grounded, and both high limit and cutoff off also shorted. Replaced both thermostat with (279769) kit and element. Reassembled and tested unit. Found dryer heating as designed. Call complete"

Arrived on site to diagnose a range with a broken panel. Found ui glass cracked and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10877769 (Control panel)

Arrived on site for refrigerator not turning on. Upon arrival customer stated they had recently tried a new start device thinking it would help a day before arrival but wanted unit inspected for any other failures. Unit was running and cooling while on site. Found temps in FC reaching 3 degrees. Found compressor and both fans running as designed. Rc temp at 38 degrees. Unit appears to be running as designed at time of service.

"Arrived on site and inspected washer screeching noises during spin cycle. Confirmed the complaint and, called the office and confirmed the P&L. Removed and replaced the gearcase, cam, actuator, belt. Reassembled and unit tested properly. Job complete"

Arrived on site for washer bounding and banging around laundry room. Upon arrival confirmed complaint but found no errors in diagnostics. Upon further inspection I found during manually spinning drum that unit was showing resistance while rotating. Removed rotor and stator and found same reasults with tub. Also found signs of rust around stator. Will need office to reschedule once Availability of parts is known. Documented complaint with techline sr#7732197211. ; ordrng 1 Cnote (Need autho for 2man front load washer repair) and 1 W10921994 (Tub asm) and 1 W11261207 (Stator) and 6 W11035597 (Stator screws)s and 1 W10916241 (Rotor) and 1 W10797525 (Rotor screw)

On site for dryer only running 5 min then shutting down. Found sensor harness open andnot detecting the dampness of clothing when testing with damp cloth. Replaced sensor harness and tested. Unit now functioning as designed. Call complete.

"Arrived on site for a refrigerator with LEDs not working properly in the refrigerator compartment. Upon arrival the customer stated they had another service company come out for the same issue, and they replaced the door switches. They stated this temporarily worked. I ohmd out all LEDs, and door switches. All ohmd out good. I gained access to the control and found at connection P14 from pins 6 to 7 the LEDs were getting 31VDC. This is way to high. I installed the control and nothing changed

Arrived onsite for freezer buzzing noise upon arrival found unit compressor extremely hot and rattling. Ordering sealed system.; ordrng 1 W11209866 (Compressor) and 1 W11209261 (Evap) and 1 WPW10143759 (Drier)

Arrived onsite for unit not heating or starting. Tested the unit and unit would it start. Upon further inspection. Found that the fuse in the back had burned up along with the wire. Replaced the interlock. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that there is water in the drain filter area. I removed the filter and found the normal remaining water in the drain area. I advised the customer that the water is normal. I placed the unit in diagnostics showing no error codes. Continued with testing and I placed my multimeter on the black wire at the junction box and tested amp draw to the components. All components are within range on amp readings. I advised the customer that the unit Is operating as designed. Inspected the drain hoses and they are clear. Customer has an RO system but the RO drain hose is connected at the left side sink drain and not with the dishwasher drain hose. Contacted techline and spoke to TJ and advised of the complaint and my findings. TJ advised that the water in the drain area is normal and provided SR#7732245720. I recommended that should the customer have further issues to contact Whirlpool. No water leaks observed during service, job completed."

"Arrived onsite for oven saying cooktop hot even when not on. Upon arrival found unit right front switch damaged due to power outages recently

"Arrived on site and inspected dishwasher and found tub has a dent on the right rear that has broken a seam and is leaking water. Took one picture of broken seam. A new tub will be needed to correct the issue, otherwise dishwasher is operating normally. contact customer before rescheduling to ensure builder has not replaced dishwasher entirely.; ordrng 1 W11409866 (Tub)"

Arrived on site for washer giving f6e3 error. Upon arrival confirmed complaint and found f6e3 and f2e1 errors stored. Upon further inspection I found ui harness still within specs. Replaced both ACU and fascia controls. Reassembled unit and found washer fully functioning as designed. Call complete

Arrived on call for complaint of dispenser damaged. Confirm the dispenser is damaged replaced dispenser. After installation test operation.

"Arrived on site to inspect cooktop burners corroded. Upon further inspection, I tested all burners and they are operating as designed. I found all of the burners with corrosion on them some worse than others. I removed and replaced the burner heads and retested and all burners continue to operate as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

Arrived on site to install previously diagnosed parts. Removed sump and motor and control. Installed new sump and motor and control. Ran diagnostics and got same error codes. Called Whirlpool tech line and spoke to JR. He had me ohm out diverter. Diverter was out of range and giving a range way higher than it should be. Tech line also had me ohm out old diverter and it was giving the same exact high reading. Tech line requested and highly recommended we order a new diverter and harness through Whirlpool stock to ensure we get new stock and not shelf stock. Ordered sump and motor and main harness to complete the repair. SR 7732247917 ; ordrng 1 W11416362 (Sump and motor) and 1 W11568793 (Wire harness)

Arrived onsite for dryer not turning on. Upon arrival tested unit and would not start. Checked incoming voltage and recorded 240 vac. While checking voltage found wiring from cord and harness burned. Will need to order block kit for repair. Notified customer that will also need power cord replaced will bring one in case customer does not provide cord Office to reschedule ; ordrng 1 279320 (terminal block) and 1 POWERCORD (4 PRONG CORD) and 1 W10450289 (harns-wire)

"Arrived on site to replace failed shocks, after replacing, unit tested good."

"Arrived on site to follow up on washer that was still not spinning. Ran unit and hear a buzz come from bottom of unit and no spin. Replaced the rotor and clutch again and tested. Found no more buzzing, but unit still would not spin. Checked control and found damaged connectors and heat sink with corrosion on them. Replaced control and retested. Verified unit is now spinning correctly. Documented with tech line, SR 7732244793. Call complete."

"Arrived on site for customer complaint of unit leaking and not finishing cycles, found to much suds in unit, I cleaned out suds, ran a rapid wash, unit tested good."

"Arrived on site to replace previously diagnosed front right infinite switch and front right element, upon accessing and replacing both the unit is now operating properly as designed, job complete."

"Arrived on site for poor drying performance. Ran diagnostics, no errors . Ran air flow and temp checks . Found air flow restriction. Recommended maintenance clean exterior venting. No lint build up, job complete"

"Arrived on site for shelves are not fitting in right side door. Found customer had four shelves. They only fit on the bottom section of the right side RC door mounts. I called Whirlpool tech line and spoke to TJ to see if something else I wasnt seeing was missed, but tech line confirmed the upper section of the door wasnt meant to have the shelf adjusted any higher than the lowest mount. Customer confirmed they had received additional shelves from Whirlpool that also didnt fit. Again, unfortunately the door only allows one shelf to be mounted on the bottom section of the door where the mounts are seated and the liner is deeper than all the mounts above. Job completed.

"Arrived on site to diagnose washer that is leaving clothes wet on the towel cycle only. Towels come out wet. Checked error codes and found no error codes present. Called tech line for guidance, SR7732247307. Tech line said with no error codes and unit running through diagnostic fine there is no recommended part to replace. Recommendations are to decrease soap usage and decrease the amount of soap used, as well as to run drain and spin if its not done and rung out.

Arrived on call for complaint of not heating. Oulled unit out and checked TOD it was open. After installation test operation oven heating.

"Arrived on site to replace upper LH track, after replacing, unit tested good."

"On site for microwave not heating. Tested with bowl of water. Found unit powering on and starting, but not heating. Found TCO at bottom of control cavity open, not allowing power to be sent to HV components. Ordering TCO. Office to reschedule.; ordrng 1 WB20X10043 (Transformer) and 1 WB27X10597 (Diode) and 1 WB27X709 (Thermo switch) and 1 WB21X10162 (TCO bottom) and 2 WB24X829 (Secondary switch)s and 1 WB24X830 (Switch) and 1 WB27X11094 (TCO cavity) and 1 WB27X10170 (Cap motor)"

Arrived on site for range console having scratches on it. Inspected unit and work area. Identified scratches ( see sd-picture). Removed console and installed new. Assembled unit and tested operation. All tested good.

Arrived on site to test unit for upper rack falling. Removed upper rack and removed adjuster. Installed adjusters correctly test unit and unit test good job complete.

Arrived onsite for unit leaking water and noise. Upon arrival inspected unit. Found dripping from valve assembly into tub. Valve is weeping and will need replacement. Customer showed video of noise. Inspected underneath unit and found worn belt. Will need to order and replace Valve and belt. Office to reschedule ; ordrng 1 WH01X27538 (belt drive) and 1 WH13X26535 (VALVE )

Arrived onsite for previously diagnosed parts. Upon arrival replaced fuse and both times found it blew immediately proceeded to inspect unit and found cavity thermostat wiring damaged burned and grounded. Ordering main harness and cavity thermostat along with fuses.; ordrng 2 W10138793 (Fuses)s and 1 W10269232 (Cavity thermostat) and 1 W11350914 (Harness)

"Arrived on site to diagnose downdraft with no power at the switch causing the unit to be stuck in place not allowing for the filters to be removed, i gained access to the unit and turned power off at the breaker, i removed the switch and found no continuity when depressing the switch. ; ordrng 1 WPW10323305 (Switch)"

Arrived onsite to replace parts ordered by previous tech. Replaced control and thermistor. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, the customer advised that they made the changes as recommended at previous service call and the dishes are still not drying. When I opened the unit door, I found the dishes in the bottom rack dry except for the plastic dishes. I found most of the dishes were dry in the top rack except the plastics and the cups that were upside down and had some water on the bottoms. I placed the unit in diagnostics showing no error codes and continued with testing. The unit operated as designed. I tested again and checked the amp draw to the components and found 7-9amps to the element in wash and drying cycles. Retested and tested voltage at the control and the element is getting 122V in the wash and drying cycles. With the last test, I found a large amount of rinse aid suds in the bottom of the tub. I contacted techline and spoke to Kurt and advised the complaint and my findings. Kurt recommended replacing the dispenser due to it possibly leaking rinse aid and provided SR#7732248821. I advised the customer of my conversation with Whirlpool tech support and removed and replaced the dispenser and retested a final time. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected washer and found belt has come off, after replacing it attempted to run a diagnostic cycle and found there is no incoming hot water. Removed waterline from the rear of the washer and there is no hot water from the source. A plumber will be needed to correct the issue. Washer can still be used on tap cold only. No water leaks from connections at time of service, job complete"