We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78735
Justin
Job Details: 08/12/2022
Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. I found the unit running as designed with no leak present during service. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near San Marcos, TX 78666
Andrey
Job Details: 08/12/2022
"Arrived on site to test unit for F8E4 error, tested unit found that the float connection has popped out secured connection, tested unit unit now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/12/2022
"Arrived on site to replace previously diagnosed control, checked pump resistance and it was good, replaced control, tested unit, unit now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Nolanville, TX 76559
Jonathan M
Job Details: 08/12/2022
"Arrived on site for a dishwasher that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer stated that the unit does in fact drain the water out but do you know it will not complete a cycle because it will flash that error code. I ran the unit through diagnostics and found an F7 E1 (single speed wash motor failure), F9 E1 (long drain), and FA E2 (vent wax motor electrical problem) error codes. I also found that the unit was within the range of the heater replacement service pointer. Spoke to CS and was advised to replace the heater and wash motor for full repair. Replaced both parts and tested the unit. The unit began to work as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/12/2022
"Arrived on site to replace heating element per service pointer, replaced heater tested unit,unit now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78132
Andrey
Job Details: 08/12/2022
"Arrived on site to replace previously diagnosed FC door, replaced door, tested unit, door is sealing good, but gasket is a little tight, advised customer to keep pressure on door for a couple of days, and it will be good after that, at this time no leaks detected job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near New Braunfels, TX 78130
Andrey
Job Details: 08/12/2022
"Arrived on site to test unit for no lights, tested unit found all lights not working, customer stated that they slowly went all out, replaced all led modules per service pointer, powered on unit, all lights are now functioning properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Belton, TX 76513
Jonathan M
Job Details: 08/12/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Temple, TX 76501
Jonathan M
Job Details: 08/12/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waco, TX 76705
Jonathan M
Job Details: 08/12/2022
Arrived on site for a dishwasher that has a special project for a heater replacement. Checked the unit and found that the serial range was outside of the service pointer. Did confirm the customer had the correct heater in place. Ran the unit through a diagnostic cycle to verify all components of the unit were working properly and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 08/12/2022
"Arrived on site to replace previously diagnosed RC door switch, replaced switch, tested unit unit now functioning properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/12/2022
"Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced the control, user interface, and thermistor and tested the unit. The unit began to cool and operate as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Andice, TX 78628
Lou
Job Details: 08/12/2022
"Arrived on site to inspect cooktop ignitor issue. Upon further inspection, the customer demonstrated the issue theyre having with the back right burner ignitor coming on while the flame is on. I tested all burners and found the far left 2 burners flames were too high in the low setting and adjusted them accordingly. I found with the back right burner when in the #5-8 flame setting, the ignitor would come on even with a large flame. I removed the cooktop and inspected the ignitor harness and found on the back right burner the harness was not sealed all the way down on the valve stem. Corrected and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78741
Kevin
Job Details: 08/12/2022
Arrived on site and found no airflow on airflow meter. Found cut off has failed. After replacing cut off dryer is heating and running. Vent is blocked and will need to be corrected by apartment maintenance Showed apartment tenant how to confirm that they have cleared dryer vent. Reported to techline reason for failure and state of apartment complex electrical and vent problems. 7734346214
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Georgetown, TX 78633
Lou
Job Details: 08/12/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element bushings to be incorrect. Removed and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Georgetown, TX 78633
Lou
Job Details: 08/12/2022
"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, the customer handed me pieces of the mounting plate that had broken off (photo). I replaced the broken pieces with parts from my van stock (coupling-WP2220458, mounting plate-W11573761) bottom coupler and the mounting trims from the mounting plate (photo) and tested. Unit is operating as designed. I made recommendations for use & care for the ice maker, ice bin and dispenser. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Georgetown, TX 78633
Lou
Job Details: 08/12/2022
"Arrived on site to drop off parts to the builder for an oven range. Provided the burner caps, grates and burner head kit to the builder and had builder sign for the parts. Was not able to get into the home to get model and serial numbers photo due to home being closed and owner being out of state at this time. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78717
Kimo
Job Details: 08/12/2022
Arrived onsite for to adjust recently installed refrigeratordoors. Upon arrival I found that the doors were slightly off and the gasket was not sealing all the way. Doors and gasket and got them to seal up properly and then I installed names plate. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Austin, TX 78724
Joe Z
Job Details: 08/12/2022
"Arrived onsite to install previously diagnosed parts. Replaced all high voltage parts capacitor,diode, and magnetron. Also used touch up paint . Test unit by preheating cup of water for 30 seconds and unit operates as designed. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ
Near Austin, TX 78724
Joe Z
Job Details: 08/12/2022
"Arrived onsite for door spring not working.. upon arrival, inspected unit and spring and bushings are good, found the hinge pads have failed. Replaced both pads. Test unit and door opens correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Austin, TX 78753
Joe Z
Job Details: 08/12/2022
"Arrived onsite for The Dishwasher is running but, not filling with water to clean the dishes. Upon arrival ran diagnostics and got error code F4-E3 motor not running. Ran diagnostics cycle. Unit fills with water. Motor is energizing but not pumping water. Need to replace sump and motor. Replaced sump and motor and test unit. Unit now operates as designed. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78754
Joe Z
Job Details: 08/12/2022
"Arrived onsite for Dryer gets hot but won't dry anything. Upon arrival test unit and there was no airflow from bulk head. Found vent hose completely kinked and clogged with about 6 inches of lent. Cleared vent hose, shortened vent hose. Test unit. Unit now operates correctly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Wimberley, TX 78676
Andrew
Job Details: 08/12/2022
"Arrived on site for no ice production. Found ice cube holding feeler arm up on back side of ice maker compartment. Removed cube, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/12/2022
"Arrived on site to test unit for not starting. Found L1 to neutral only receiving 50vac, neutral to L2 120vac, L1 to L2 70vac. Reset breaker and no change in voltage. Advised customer electrician is needed to correct voltage. No service fee collected as receipt shows a delivery date of 8/31/21. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78724
Joe Z
Job Details: 08/12/2022
Arrived onsite to install previously diagnosed parts. Do not need the harness Need the electrode and spark module. Ordering electrode and spark module. ; ordrng 1 W11453940 (Ignitor) and 1 WPW10475149 (Spark module)
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78746
Scott
Job Details: 08/12/2022
"Arrived on site for not making ice . Ran one harvest and ice maker stopped . Checked and found no voltage to IM . Checked harness ,all checked normal. Powered unit off ,reran harvest . Unit wouldnt run a second harvest after . Only running one harvest after power downs . Ordering main control.. No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10235503 (Main control) and 1 WPW10226427 (Power control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Lakeway, TX 78734
Justin
Job Details: 08/12/2022
"Arrived on site for a washing machine making an abnormal noise and not spinning out clothes properly. On arrival the customer stated that it will sometimes work correctly and sometimes not. They found it tends to happen on bigger loads. I put the unit into diagnostics mode and found stored error codes F0E5 for off balance load, F7E1 for tach missing, F5E4 for door not opened in between cycles, and F7E7 for motor unable to reach RPM. I then manually activated each component + ran a diagnostics cycle and found it ran through as designed. However, I did here an abnormal sound during spin. I then when to check the sensors and it threw the F7E1 error code again. I gained access to the bottom of the unit and found no sign of gearcase oil. Per the SP W11520474 I am ordering the main control to replace. After replacing the control we will test the unit again to determine if the sound goes away. If not we will replace the gearcase and cam. ordrng 1 W11543996 (Control)"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Cedar Park, TX 78613
Kimo
Job Details: 08/12/2022
Arrived onsite for a washer that is making noise when in use. Upon inspection I found that the noise was coming from the gearcase I confirmed by spinning it by hand. I replaced the gearcase and found no change I am ordering another gearcase and a basket as well. Ordinary acu if SP W11520474A needs to be performed. ordrng 1 W10554251 (BASKET) and 1 W11170317 (Acu)
We serviced a
WHIRLPOOL FREEZER
Model WRX988SIBM01
Near Cedar Park, TX 78613
Kimo
Job Details: 08/12/2022
"Arrived onsite for refrigerator that is no cooling in freezer and the fan when running is loud. Upon inspection I found that the unit would not also me to put it in diagnostics mode to test and completes. Upon further inspection I also found that the freezer evap and fan were both iced over. To replace evap motor with harness, ui,and control. I am ordering 1x power supply board just in case. ; ordrng 1 W10789393 (Control kit) and 1 WPW10453401 (Supply, Power)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 08/10/2022
Arrived onsite and fulfilled the SP heater replacement. All checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ
Near Cedar Park, TX 78613
Kimo
Job Details: 08/10/2022
Arrived onsite for dishwasher with f8e4 error code popping up on dishwasher. Upon inspection I found water in the drip pan I removed the water and checked the tub gasket and found that it was good I checked all the hoses under the unit and found that they were good I checked the Water Inlet Assembly and found it to be good I checked the vent and found it good and I checked the grommets at the heating element and found the good too. I found that the unit was leaking forward a bit couple of that with the fact that the customer used dish pods with could cause over surgeing which could cause the condition we are seeing so I adjusted the front of the unit up and advised the customer to use liquid detergent and do not fill the dispenser up all the way. The I tested unit and found no leaks job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Manor, TX 78653
Joe Z
Job Details: 08/10/2022
"Arrived onsite for Washer leaking. Upon arrival inspected bellow, valves, dispenser and all checked good. Ran quick cycle and could not find leak during cycle or draining. Tenant said he may have over filled with detergent. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dripping Springs, TX 78620
Justin
Job Details: 08/10/2022
Arrived on site for a refrigerator with physically broken leveling feet. On arrival the customer stated the real issue was the unit rolls forward to much. On this unit I informed he customer that it does not have stoping feet. I advised them on using a wedge if they would like the unit to not move forward when pulled on. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78744
Kevin
Job Details: 08/10/2022
Arrived on site and found washing machine has been moved to a garage on the apartment complex. There is no power or water hook ups available. Could not re-diagnose or test after replacing all parts ordered by previous technician. Did not notice until later that a model and serial number was also not uploaded.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78723
Joe Z
Job Details: 08/10/2022
Arrived onsite for Washer stuck in diag. Mode . Upon arrival inspected unit and found all LEDs on. Reset control by holding start button for 10 seconds. Unit reset. Test unit and unit operates as designed.no leaks present at this time.job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Liberty Hill, TX 78642
Gerry C
Job Details: 08/10/2022
"Arrived to inspect no heat. The unit had solid L1 connection and the CX said the DRO was always present, and the unit would intermittently no heat. I tested for L2 at all points and found no issues. I verified the TCO intact and all wiring and elements were intact as well. I could not recreate the issue, but due to the intermittent nature of the issue, I elected to replace the main board to eliminate the chance of relays causing the issue. I advised the CX to contact an electrician if the issue persists and that they should tell them the L2 line would be the likely suspect. Operational test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Woodway, TX 76712
Jonathan M
Job Details: 08/10/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78734
Justin
Job Details: 08/10/2022
Arrived on site to install the heater per the special project. I installed the heater and then test the unit. I found the unit running as designed with no leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Temple, TX 76502
David Z
Job Details: 08/10/2022
Arrived on site to install new heater per SP W11540964. Installed new heater and verified no water damage or leaks present. Call complete.
We serviced a
JENN-AIR COOKTOP
Model JGCP536HL00
Near Lakeway, TX 78734
Justin
Job Details: 08/10/2022
Arrived on site to install previously diagnosed parts. I installed the manifold and then test the unit. It is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Austin, TX 78758
Wesley
Job Details: 08/10/2022
Arrived onsite and found unit operating with failed control. Replaced control. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Austin, TX 78758
David S
Job Details: 08/10/2022
Arrived on site for UI display not working and the unit not washing properly. I inspected the unit and work area. I found the UI display not working. I installed a ui console and tested the unit. I found it is now working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Temple, TX 76502
Tyler
Job Details: 08/10/2022
Arrived on site for dishwasher not heating correctly. Upon arrival found no errors indicating a heating failure. Customer is using rinse aid and following correct steps. I then found element turning on as designed and receiving 118v. Called techline and spoke with Cliff sr#7734325815. Was instructed that inform customer they would need to open door at end of cycle right away to allow steam to exit unit. Dishwasher is functioning as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/10/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent. Secured vent correctly and leveled unit test unit and no leaks present at this time.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Waco, TX 76712
Jonathan M
Job Details: 08/10/2022
Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Confirmed the customers complaint and found the unit buzzing but not actually spinning the basket. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS1
Near Austin, TX 78724
Joe Z
Job Details: 08/10/2022
432. All 4 cook top elements are heating correctly. Test bake element and broil elements and both operate correctly. There is no repair to be made at this time. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Kevin
Job Details: 08/10/2022
"Arrived on site and inspected dryer and found it will not start win start button is pressed, found incoming power is correct. Disassembled dryer and found motor harness is not secure, took one picture. After resetting it dryer will now run properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Temple, TX 76502
Tyler
Job Details: 08/10/2022
Arrived on site for refrigerator making ice intermittently. Upon arrival confirmed complaint. Found very little ice in bin. Found E5 in diagnostics. Tested ice maker and found it had a failing thermistor ohming at 4k when at room temp instead of 2.7k needed. Replaced ice maker and found unit functioning as designed with no failures or leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78724
Joe Z
Job Details: 08/10/2022
Arrived onsite for Not Filling With Water. Test unit and fill valve would not energize. Inspected valve and found harness connector to valve was not connected properly. Secured connection and test unit. Unit now operas designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Georgetown, TX 78626
Lou
Job Details: 08/10/2022
"Arrived on site to inspect refrigerator with condensation in the fresh foods section. Upon further inspection, when I opened the RC door, I found a large gap at the bottom right corner the unit below the RC door on the mullion (photos). I attempted to correct the issue and could not. I contacted techline and spoke to Kirt and advised of the complaint and my findings. I emailed photos to Kirt who deemed the unit non-repairable and provided SR#7734328990. I provided this information to the complex maintenance and advised the manufacturer would contact them in 24-48 hours. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/10/2022
"Arrived onsite to replace previously diagnosed parts. Replaced compressor, access valve and dye dryer. Pulled vacuum and held. Charged per spec and tested unit. Compressor kicked on and unit began cooling. Notified customer to monitor temperature over the next 48 hrs. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near New Braunfels, TX 78130
Andrew
Job Details: 08/10/2022
Arrived on site to test unit for condensation. Found center divider/mullion had excessive moisture build up. Moisture was worst Ive seen. Accessed compressor area and disconnected condenser motor. Allowed compressor to run for 20mins to get Yoder loop to heat up more than usual. Found only warm spot as eight inches up from bottom and only 4 inches was warm. Everything upwards was very cold. Spoke with techline and deemed unit for review as non repairable. Advised customer whirlpool would contact within 3-5 business days. Job complete. SR#7734329336
We serviced a
WHIRLPOOL OVEN
Model KOST100ESS04
Near Austin, TX 78731
David S
Job Details: 08/10/2022
"Arrived on site for trim piece missing. I inspected the unit and work area. I found the oven functionally working. I found the trim piece missing. Whirlpool wont cover missing trim pieces. The home builder can call whirlpool and see if they will send them, the trim piece. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78737
Kevin
Job Details: 08/10/2022
"Arrived on site and found gearcase has failed, replaced it, actuator, capacitor, belt, and cam. Job complete."
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/10/2022
"Arrived on site for a dryer that is not drying cycles in the normal cycle setting. Inspected unit and work area. The customer advised that she can run the unit on towels and that the unit works like it should. She advised that the normal cycle does not completely dry the clothes all the way. Were in the unit through diagnostics and did not find any stored error codes. Ran the unit on a time dry cycle on high heat and found the unit working out design. Tested several other cell cycle selections and found the unit eating. Went through the quick reference guide for the cycle selections and showed the customer that on a normal cycle, the unit will not heat as high as the towels, whites, or timed dry settings. I did look behind the unit and found the vent hose kinked. Customer said she was having to run cycles through twice in order to get them to dry. Went over user care guide in the unit is not working as designed. Cant complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78717
Kimo
Job Details: 08/10/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested the unit and found that the unit was operating as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78748
Leonardo
Job Details: 08/10/2022
Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78749
Leonardo
Job Details: 08/10/2022
Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/10/2022
"Arrived on site to test unit for not water filling with enough water, tested unit found control not sensing water level properly in deep water wash unit is only getting about 6 inches, according to tech line unit should be at least half full, did not find any restriction in pressure tube and water valve making a unusual pitch sound but is opening fine, replaced control and water valve, tested unit unit now functioning properly, no leaks detected job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78734
Justin
Job Details: 08/10/2022
Arrived on site to install the heater per the special project. I installed the heater and then ran a diagnostics cycle. The unit is working as designed and no leaks were observed at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/10/2022
"Arrived on site to replace heating element per special project. Replaced element, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Gerry C
Job Details: 08/10/2022
Arrived to perform SP W11540964 - Special Project S17304. Verified copper bushings and they were almost completely gone. I did not find any evidence of water leaking behind unit. R/R heating element in accordance with MFG guidelines. Operational test good. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Austin, TX 78732
David S
Job Details: 08/10/2022
Arrived on site for dryer not working on sensor dry. I gained access to the control and tested the moisture sensor. I found the sensor reading a resistance when a wet clothe is laid across it and open when removed. I replaced the control. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Lorena, TX 76655
Jonathan M
Job Details: 08/10/2022
Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised that they were under the assumption that whirlpool was covering the entire repair. The customer stated that they would contact whirlpool but still wanted me to continue the repair. I spoke to Talshia at Whirlpool Trade care team and she gave me a new Service code (M13U2H0APL1) for the repair to cover the whole service. Confirmed the customers complaint and checked underneath the unit. Found the shifter intact so report removed the cam. Found the cam was broken. Replaced the cam with the truck stock part and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W10721967 (Cam) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near New Braunfels, TX 78130
Andrey
Job Details: 08/10/2022
"Arrived on site to replace heating element per SP W11540964 - Special Project S17304, replaced heater tested unit unit functioning properly, no leaks detected job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78744
Kevin
Job Details: 08/10/2022
"arrived on site and found ice in icemaker, ice bin is not full of ice or water. Evaporator fan is not making any noise, replaced shoot ordered by previous technician. It does not match the original. Did not find any frozen water droplets on the rear wall of the refrigerator. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78727
David S
Job Details: 08/10/2022
"Arrived on site for fridge doors not aligning. I inspected the unit and work area. I found the rc door pushed further out than the fc door. I inspected the chassis of the unit and I found the back left corner of the chassis damaged and bent in. I called techline and spoke to Travis, sr# 7734327669, he put the unit in for damage. I advised the customer to call whirlpool and give them the sr #. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/10/2022
"Arrived on site to replace bin front from previous diagnosis. Replaced front, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 08/10/2022
"Arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, I tested the dispenser and found the water trickle out. Removed the filter and retested and same results. Pulled the unit out a little ways and found the water line kinked. Corrected the hose and retested and unit continued to fail. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78749
Luis
Job Details: 08/10/2022
"Arrived on site. Found water in fresh food section diagnosed an obstruction in drain tube,disconnected drain extension in compressor compartment cleared obstruction in tube."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Georgetown, TX 78633
Lou
Job Details: 08/10/2022
"Arrived on site to inspect refrigerator with condensation on fc door gasket. Upon further inspection, I found condensation on the fc door gasket at the top center area approximately 6 inches wide (photo). I inspected the lower horizontal mullion and found it to be warped (photos). Also found where the top left corner of the fc door gasket is gapped at the left corner of the mullion (photo). Contacted techline and spoke to Travis and advised of the complaint and my findings. Travis sent a text to my phone and I provided photos of my findings. Travis read a disclaimer and provided SR#7734322473 and advised that someone would contact the customer within 24-48 hours for a resolution to the issue. I advised the customer of my conversation with tech support and advised they would be notified within 24-48 hours. No water leaks observed during service, other than the condensation build up, job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Lago Vista, TX 78645
Vincent
Job Details: 08/10/2022
"Arrived on site for washer, inspected unit and work area. CX showed me a video of the noises she was experiencing. I then set unit in diagnostics and found no stored error codes. I then ran a test cycle and everything checked good. I then tilted washer backwards and removed the belt cover to gain access to the gearcase and found oil on the cam. Replaced gearcase and splutch and belt and calibrated unit and the pan ran a test cycle and completed fine. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78753
Matthew
Job Details: 08/10/2022
"Arrived onsite for dishwasher with long wash time. Upon arrival inspected unit. Put unit in diagnostics and found no stored error codes. Ran auto test and all passed. Did notice while testing, suds were accumulating in the base of the tub. Customer is using / alternating between pods and liquid. Customer may be over using liquid detergent. Recommended using tablets. Instructed customer on cleaning and clearing out residual suds . Customer will monitor. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF56R16DW07
Near Leander, TX 78641
Vincent
Job Details: 08/10/2022
"Arrived on site for freezer, inspected unit and work area. CX complaint was unit defrosted and cause all food to melt, but he explained it came back on and stared to work as normal. I tested temp and I read -2?. Gained access to evaporator and found ground wire for the evap motor not grounded and thermistor not installed in the correct position. I Called techline and spoke Adrian SR#7734227228 and said unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 08/10/2022
Arrived on site to test unit for unit sparking 7 or 8 times. Test unit and found bad module and igniter. Replaced both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Wesley
Job Details: 08/10/2022
"Arrived onsite for installation issue. Tightened mounting and checked overall health of unit. All checks good. Unit is quiet and heating as designed. Advised customer on repair, all checks good."
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near San Marcos, TX 78666
Andrey
Job Details: 08/10/2022
"Arrived on site to test unit for buttons sticking, tested unit found functioning properly, if the buttons are pushed in all the way then they get stuck in the frame of unit, adjusted button housing, buttons should not be pressed in forcefully but just enough to activate functions, at this time the unit is functioning properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Woodway, TX 76712
Jonathan M
Job Details: 08/10/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Canyon Lake, TX 78130
Andrey
Job Details: 08/10/2022
"Arrived on site to test unit for trim piece issues, customer stated that the vent is not level, verified the issue, leveled vent/ trim, customer is satisfied also advised customer to connect unit to Wi-Fi to prevent future unit issues, provided customer with Wi-Fi team number if any assistance will be needed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Spicewood, TX 78669
Justin
Job Details: 08/10/2022
"Arrived on site for a dishwasher with a physically broken handle. Upon arrival the customer stated the real issue was the DW handle didnt properly match the kitchenaid trash compactors handle. They found the handles were not quite level with each other, and the units were side by side. I found both units level and flush with the cabinet. I advised them I would not be able to change anything, for it is the design of the units. I found the unit as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78733
Leonardo
Job Details: 08/10/2022
Arrived on site to test unit for unit leaking. Test unit and found unit leaking due to broken lower spray arm. Replaced spray arm
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/10/2022
Arrived on site to replace heating element due to heater leaking. Theres a special project in place for heating element. Test unit after replaced heating element and found wash motor making noise and weak due to water getting in to it from heating element. RecommendedCustomer to replaced sump and motor and control thats why the unit was tripping the breaker.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Temple, TX 76502
David Z
Job Details: 08/10/2022
Arrived on site to install new dishwasher heater pee SP W11540964. Installed new element and verified no damage or leaks present. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Kyle, TX 78640
Kevin
Job Details: 08/10/2022
"Arrived on site and found freezer is 33?, fresh food is 55?, took pictures. Found compressor is running and it is 113? on the surface, condenser fan is running. All interior lighting is off, deli user interface is not showing any power. No visible damage on deli UI harness, disconnected deli user interface and interior lighting has returned. Cannot hear any fans running in fresh food section or freezer on test three. Replaced control board and ran test three again, fresh food evaporator fan can be heard running but cannot confirm freezer evaporator fan is running due to ambient noise in the house. requested that customer monitor refrigerator for 48 hours to see how much improvement has been made. If refrigerator still is not cooling will need a sealed system, all control boards including user interface and deli user interface, freezer evaporator fan, and icemaker. Return visit should be scheduled for at least three hours."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Kimo
Job Details: 08/10/2022
Arrived onsite for a oven that had a scratch on the handle in a new home. Upon arrival I found that the handle was scratched. I replaced the handle. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78628
Paul
Job Details: 08/10/2022
Arrived onsite for a range that the handle came off on. I found the left handle screw threads stripped. I reinstalled the handle replacing the one bad screw and I put thread locker on both screws. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78730
Luis
Job Details: 08/10/2022
"Arrived on site for no water or ice. Found loose harness connection at hinge assembly,reconnected harness adjusted door checked water dispenser unit working,icemaker ran through a harvest and filled with water."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Georgetown, TX 78628
Lou
Job Details: 08/10/2022
"Arrived on site to inspect cooktop burners arcing. Upon further inspection, the customer advised that both right side burners would arc without being turned on. I tested the unit and could not duplicate the issue. All burners are operating as designed. I removed the cooktop and retested and unit continues to operate properly. Due to the possibility of the spark module going bad, I removed and replaced the module and reassembled the unit and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Round Rock, TX 78664
Wesley
Job Details: 08/10/2022
Arrived on site and found creaking brand new gear case. Applied lithium grease to gear box to eliminate creaking. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Killeen, TX 76549
Tyler
Job Details: 08/10/2022
"Arrived on site for washer not draining. Upon arrival confirmed issue and found f0e2. Found no over use of he soap. Found drain pump ohming at 22 ohms on arrival and climbed higher over 24ohms after 1 tests. Replaced drain motor, found no leaks during tests. Call complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Pflugerville, TX 78660
Wesley
Job Details: 08/10/2022
"Arrived onsite for vent hood back flowing into home and found 4 inch gap between back wall and cabinet installation from which the vent hood hangs. The duct that traverses the 4 inch gap behind the upper cabinet is not properly sealed, causing a major back draft when vent fan is on. This is a House duct issue/installation issue and is not accessible without dismantling cabinet and duct and refitting new appropriate duct work. This falls under builder warranty perfume and is not an appliance or direct appliance installation issue, but rather a duct / cabinetry issue. Provided instruct on findings."
We serviced a
KITCHENAID RANGE
Model KCGC558JSS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/10/2022
Arrived on site to test unit for not igniting properly. Spark igniters are working properly. Check conversion from gas to LP was done correctly. Was able to get LF and rf to ignite but taking longer than usual. Customer stated LP pressure was recently turned down. Spoke with techline and recommended having pressures checked. If issues persists recommending burners and burner heads. Job complete. SR#7734326301
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Killeen, TX 76549
Tyler
Job Details: 08/10/2022
"Arrived on site for washer not turning off. Upon arrival confirmed confirmed complaint. Customer stated unit would randomly start spinning without being activated. Found no errors, polarity was correct and unit had stable 120v connection. Replaced control and shifter. Reset and tested unit. Found no leaks and unit functioning as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Kevin
Job Details: 08/10/2022
"Arrived on site and inspected washer and found it is not spinning. Found connector to capacitor is loose and after resetting it washer will now work properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78633
Lou
Job Details: 08/10/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, tested the ice maker and it stopped mid-cycle and began to make a loud popping noise. Ice maker is cover under AEX 1yr warranty. I removed and replaced the ice maker and retested and unit is operating as designed. Cycled power at the breaker to reset controls. No water leaks observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Andice, TX 78628
Vincent
Job Details: 08/10/2022
Arrived on site for wall oven.inspected unit and area. At arrival builder manger came up to us to lets know that unit is sitting in the garage. We went head an replaced previously diagnosed parts. We were unable to retest until. If there is any other issues builder will contact Whirlpool. Job completed.
We serviced a
JENN-AIR BUILT IN COFFEE
Model JJB6424HM0
Near Waco, TX 76710
Jonathan M
Job Details: 08/10/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the water reservoir and went to test of the unit. The unit was stuck in demo mode because it was expecting the hot water spout to be inserted. I asked the customer about the part as it was not anywhere around the unit. The customer advised that they had several parts missing off the unit but were unsure as to which parts exactly they were. Spoke to claims and was advised that under their normal warranty, we could not replace missing parts. Was advised to have the customer contact JennAir for further assistance. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, TX 78130
Andrey
Job Details: 08/10/2022
"Arrived on site to replace previously diagnosed outer case and base, replaced parts, customer is happy with results, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Waco, TX 76712
Jonathan M
Job Details: 08/10/2022
"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit will stop during the sensing portion as the basket does not actually spin. The customer showed me what was happening I could hear rubbing underneath the unit caused by the slider I did not have any parts on hand due to this call being added earlier this morning. Will return with the slider and rescheduled
We serviced a
WHIRLPOOL COOKTOP
Model MEC9530BS00
Near Round Rock, TX 78681
Paul
Job Details: 08/10/2022
Arrived onsite for a cooktop with a front burner tripping the breaker. I found the right front element infinite switch shorting out. The infinite switch needs to be replaced; ordrng 1 WPW10434447 (Infinite switch)