Service History 492

Near Austin, TX 78759
David
Job Details: 08/20/2020
VENTHOOD WHIRLPOOL WVW53UC0FS2 "Arrived to follow up on issues with fan speed being inconsistent and blowing breaker. Customer advised me that an electrician had come this week and found the breaker was bad, and replaced breaker and unit has been good since. Customer has also been made aware that the fan speed is going to turn on to the highest pressed button when running, and only the in button can be in for low speeds. All is working as designed. Call complete."
Near Blanco, TX 78606
Brandon
Job Details: 08/20/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of right side door being damaged, I replaced door, unit tested good."
Near Austin, TX 78717
Kayman
Job Details: 08/20/2020
COOKTOP WHIRLPOOL WCG55US0SH00 Arrived onsite for range with gas smell. I tested the burners and all lit as designed. I used the provided gas leak detector on all burners and all orifice holders as well as the manifold but could not detect any gas leak on the unit..
Near Pflugerville, TX 78660
Cliff
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site to diagnose a refrigerator that is not sealing properly in freezer compartment. Tested unit and found bracket out of shape causing door not to seal. Reset bracket to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78747
Jacob
Job Details: 08/20/2020
FREEZER FRIGIDAIRE FFSS2615TS0 Arrived onsite for unit making noise. Customer said unit would give off noise and temperature would not stay consistent in freezer or refrigerator. Replaced control to unit. Tested unit. Unit test good. Ice dispenser won’t change from crush to cube. Ordered part. Rescheduled with customer.; ordrng 1 241679101 (switch)
Near Austin, TX 78729
David S
Job Details: 08/20/2020
DRYER FRIGIDAIRE FFQG5000QW3 "Arrived on site for dryer lights flashing, and not coming on. I inspected the unit and work area. I ran the dryer through a normal cycle and it operated as designed. The dryer ran for 15 minutes with no issue, the drum cycled temps as designed. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 08/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived onsite to inspect fridge for not sliding correctly, spoke to the customer about the issue. Ordering correct slides. Office to reschedule ; ordrng 2 W10860513 (SLIDES )s"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/20/2020
MICROWAVE WHIRLPOOL WMH32519HB "Arrived on site to inspect microwave for not operating no med or high speeds. Upon inspection found the motor turns on but will not get to the higher settings, ordering cap and returning with motor. Office to reschedule ; ordrng 1 W10210855 (MOTOR CAP )"
Near Lakeway, TX 78738
Brandon
Job Details: 08/18/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site for customer complaint of unit popping and not powering on, found knife was melted onto heating element and grounded to tub causing wiring and controls to short out and melt. Ordering wire harness, main control and UI console. ; ordrng 1 W11027902 (harns-wire)"
Near Cedar Creek, TX 78612
Andy
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for refrigerator not cooling in FC and RC tested and inspected unit and found failed unit on but compressor and fans not running. Put unit in step 4 and found compressor and fans would run. Customer will need new controls and UI. Checked installation of unit and due to being in cabinet and kitchen island too close will need 2 man job (See SD-QuickPic and sticky note.) . Ordering 2 man job. Office to schedule return trip. No water leaks present at time of service. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (2 HOUR JOB )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for customer complaint of left side door not staying open, I found unit needed leveling, after raising the feet, the left side door stayed open, tested good."
Near Austin, TX 78701
Leonardo
Job Details: 08/18/2020
COOKTOP GAGGENAU VG295214CA/01 Arrived on site to test unit for right front burner not igniting. Test unit and found bad module and ignitor. Will need to order new module and ignitor.
Near Buchanan Dam, TX 78609
James
Job Details: 08/18/2020
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site and tested operation. Found console not accepting input. Found console was locked. Removed child lock and ran diagnostics. Found unit ran diagnostics and when diagnostics had finished the child lock reset and console was locked again. Unit will need new console to repair. ; ordrng 1 W10898448 (panel-cntl)
Near , TX 78612
Andy
Job Details: 08/18/2020
DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer making noise. Tested and inspected unit and found fail screw stripped out of place and landed between drum and cabinet making noise. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78748
Leonardo
Job Details: 08/18/2020
MICROWAVE JENN-AIR JMV9196CS1 Arrived on site to test unit for unit giving open close door. Test unit and found bad 3 way switch. Replaced switch test unit and unit working correctly job complete.
Near Austin, TX 78752
Scott
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site ,replaced door ,handle and badge . Unit has rollers ,it’s missing Toe kick . Ordering toe kick . No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10534160 (grille (ss))"
Near Pflugerville, TX 78660
Scott
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for periodically washer not dispensing . Found cold water valve not dispensing properly . Replaced hot water valve . Cold water new valve was defective . Ordering cold valve . No water leaks detected at time of service. Call to set return .; ordrng 1 W11316256 (valve)
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for not spinning out clothes. Found f7e7 and f7e6 indicating a bad motor. Ordering motor and capacitor. Advised customer ; ordrng 1 W11026785 (motor-drve) and 1 W11162560 (CAPACITOR)
Near Canyon Lake, TX 78133
Noah D
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site to inspect oven for not heating, upon inspection found the oven wires burnt. Repaired wires and retested. No problems found. Complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to replace door for refrigerator. Replaced door and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRT112CZJW00 "Arrived on site for customer complaint of unit not cooling, found compressor running no frost on evaporator, found sealed system leak
Near , TX 78628
Jonathan
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previous diagnosed part. Removed fan and installed new. Tested operation and found same unit not heating. Spoke with customer on failed and she stated that oven would not heat. Removed unit and tested voltage at outlet and found within range. Disassembled power cord and inspected plug. Tested voltage at 30 amp fuse to ground and found 120 volts. Tested at bake relay and found proper voltage. Tested at thermal fuse and found opened. Removed thermal fuse and installed new. Tested operation and found working. Tested all operations, all tested good."
Near Austin, TX 78739
Leonardo
Job Details: 08/18/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit for unit not drain. Test unit and found drain motor not coming on. Test unit and found metal pieces from drain motor off. Removed metal test unit and unit test good job complete unit draining correctly.
Near Austin, TX 78727
David
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed control, to resolve no heat from bake element. Replaced control and retested. Unit is now properly heating. Call complete."
Near Austin, TX 78717
David S
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave chime not working. I spoke to the customer and found out the unit time is advancing to fast. I found the unit not connected to WiFi or a whirlpool app. I explained to the customer that whirlpools recommended repair is to replace the UI control and connect the unit to WiFi. I replaced the control UI and got the unit connected to WiFi and the customers app. Unit is operating as designed.
Near Georgetown, TX 78628
Al
Job Details: 08/18/2020
WASHER MAYTAG MHW3505FW0 Arrived to inspect washer leaking.Checked bellow and found drain/ weep holes in bellow were clogged with dog hair. Also discovered the customer is using too much soap in loads.Ran diagnostics after cleaning the debris from drain holes in bellow and unit did not leak.All water lines were dry at the end of service.Job complete
Near Fort Hood, TX 76544
Tyler
Job Details: 08/18/2020
WASHER MAYTAG MVWB855DC4 Arrived on site to repair washer that need a new outer chassis frame as well as feet and noise dampeners installed. After installing unnecessary parts I ran multiple filling and draining agitation and spin test on the unit everything is functioning as designed and there are no leaks before during or after repair. Call complete
Near Austin, TX 78726
David
Job Details: 08/18/2020
REFRIGERATOR BOSCH B36CT80SNS/02 Arrived on site to diagnose refrigerator that was intermittently losing cooling in FC. Found lights intermittent as well. Replaced main control and retested. Unit lights were out still. Called Bosch tech line and recommended removing surge protector. Removed surge protector and retested. Unit came on and is working as designed with surge protector off. Call complete.
Near Austin, TX 78726
David
Job Details: 08/18/2020
OVEN BOSCH HGI8054UC Arrived on site to diagnose oven to resolve light out in oven. Found bulb open and light out. Replaced bulb and retested. All is working as designed. Call complete.
Near Austin, TX 78703
Luis
Job Details: 08/18/2020
WINE COOLER KITCHENAID KUWS24LSBS24 "Arrived on site for door issues. Found gasket extremely warped and ripped causing warm air to enter and create ice build up on evaporator. Cleaned unit,replaced gasket checked door seal good,advised customer to defrost unit for at least 24hrs.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/18/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for not operating, upon installing new board found console still dead on new board, will need to order console in conjunction with board,. Office to reschedule ; ordrng 1 W11112662 (CONSOLE )"
Near Buda, TX 78610
Leonardo
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site to test unit for unit not washing test unit and found bad wash motor. Called techline and test unit with techline and found wash motor needed to be replaced Sr#7728556800.
Near New Braunfels, TX 78132
Richard
Job Details: 08/18/2020
RANGE JENN-AIR JDRP548HL00 Arrived onsite for the for range doors not leveled and not closing properly. Took pictures of the doors and saw that the doors are not leveled. Called tech line and did a video chat and they stated to replaced the right and left hinge and receivers on the 18 in door to try and resolve door level issued. Will need to replace the receivers on both doors on next visit. If by replacing the hinges and receivers does not resolve issue will need to call tech line again. Customer also had a complaint about the oven will intermittently on and work and sometimes it will not. Ordering UI to resolve this issue as well .Ordering parts and office to schedule 2man 2hrs for repair Sr#7727985814; ordrng 1 W11096293 (RECEIVER) and 1 W11096294 (RECEIVER ) and 1 W11096975 (HINGE) and 1 W11096976 (HINGE) and 2 W11111342 (RACK)s and 2 W11111356 (RACK)s and 1 W11292568 (cntrl-elec)
Near Austin, TX 78731
Luis
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KSSC42MHS00 "Arrived on site for door seal issues. Found corner of fresh food and freezer door gaskets not sealing to cabinet. Remolded freezer and fresh food door gasket checked door seal good,corners of gasket sealing to cabinet correctly.
Near Georgetown, TX 78628
Al
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived to inspect French door refrigerator food thawing in freezer section.Customer advised the pancakes and ice cream softened Called Whirlpool Tech line and spoke ROBERT SR# 7728563616Unit will require an icebox fan and ROBERT suggested the unit will also require a main control.Ordering ice box fan and will return with the main control ; ordrng 1 CNOTE (RESEARCH FOR ICEBOX FAN)
Near Canyon Lake, TX 78133
Noah D
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site to inspect fridge for not cooling freezer, checked for issues in fan and compressor, no problems found. Replaced control and fan was returned. Job complete"
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2020
RANGE WHIRLPOOL WFG505M0BS Arrived on site for range bake and broil not cooking properly. I spoke with the customer and found the both bake and broil cooking unevenly. I inspected th unit and work area. I found the bottom metal of the oven warped. I pulled the metal and gained access to the burner and found the burner flame even. The bottom metal will need to be replaced for the bake and broil to work properly
Near New Braunfels, TX 78132
Noah D
Job Details: 08/18/2020
FREEZER WHIRLPOOL WRT104TFDW "Arrived on site to inspect fridge for broken drawer, replaced drawer per last visit, no problems found. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL KSSC42QTS00 Arrived on site for refrigerator beeping issues. Tested and inspected unit and found failed control. No water leaks present at time of service ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10789107 (cntrl-elec)
Near Burnet, TX 78611
James
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID WRT318FZDW02 Arrived on site and tested operation. Found unit running and not cooling. Inspected evaporator and found corrosion on evaporator indicating leak in evaporator and no frost. Job complete
Near Manor, TX 78653
Jacob
Job Details: 08/18/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for unit leaking gas. Looked at unit. Found that back left burner oraface neck was cracked. Ordered part. Re scheduled with customer. ; ordrng 1 W11162117 (holder-orf)
Near Austin, TX 78737
Leonardo
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to replace sump and motor. Replaced part test unit for leaks no leaks present at this time.
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to inspect refrigerator drawer missing screws. Upon further inspection, I found the pantry drawer was missing two mounting screws. I installed the two screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/18/2020
MICROWAVE KITCHENAID KMHS120ESS8 "Arrived on site to install previous diagnosed parts. Removed wire harness and light socket housing, installed new. Tested unit and found light not coming on. Tested voltage to light and found control not sending voltage. Will need to replace control. .; ordrng 1 W11182110 (CONTROL)"
Near Austin, TX 78746
Kevin
Job Details: 08/18/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site and inspected cooktop and found the incorrect orifices installed for propane usage. Spoke with tech line and replaced all orifices and they are working properly. Took one picture of flames, job complete"
Near Pflugerville, TX 78660
Cliff
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site to diagnose a washing machine that is making unusual noise. Found unit squealing and spin. Replaced gear case and Cam assembly. Tested unit and found noise still present due to motor and hub. Both parts will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W10528947 (drive hub kit) and 1 W10832724 (drive motor)
Near Austin, TX 78724
Jacob
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ0 Arrived onsite for dispenser latch broke. Looked at dispenser. Saw that dispenser was broken. Replaced dispenser. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WZF79R20DW03 "Arrived on site for upright freezer not cooling. I plugged the unit in and found no frost pattern forming. I gained access to the compressor and did an amp drawer on the relay during compressor start up. I showed 11 amp draw, which is high, the compressor did not come on. I replaced the relay and capacitor with a known good one I have, and the unit did the same 11 amp draw and co press or no start. I phoned the windings and found none of them grounded. I am ordering a sealed system repair, compressor W10750851, evaporator W10858281, uv dryer WPW10143759, access port W10913906. The office will reschedule.; ordrng 1 FIRSTAM (UNIT IS IN A GARAGE ) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
Near Austin, TX 78758
Scott
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site for dead washer . Did finally get washer to reset . Recommended changing control and UI control . Will need 2nd man . Call to set return . No water leaks detected at time of service.; ordrng 1 2MAN and 1 W11322879 (cntrl-elec) and 1 W11325580 (cntrl-elec)
Near Kyle, TX 78640
Richard
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB02 Arrived onsite for the refrigerator fresh food section freezing food. During testing found that that the control and thermistor was causing the issue. Replaced control and thermistor and advised customer to monitor. Complete
Near Austin, TX 78746
Leonardo
Job Details: 08/18/2020
RANGE JENN-AIR JGRP548HL00 Arrived on site to test unit for right oven not turning on. Test unit and Lund bad control ui start button not responding. Ordering new board W11355248. Office to reschedule ; ordrng 1 W11355248 (CONTRO UI)
Near Georgetown, TX 78628
Jonathan
Job Details: 08/18/2020
WASHER GE GTW680BPL0DG "Arrived on site for washer water seeping into tube after finishing cycle. Upon arrival found inlet valve solenoid not closing completely. Replaced valve tested unit operation all tested good no water leaks detected during service.
Near Bastrop, TX 78602
Andy
Job Details: 08/18/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven gasket issues and hot at bottom of unit. Tested and inspected unit and found failed door gasket. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer that bottom is vent and that it is normal to be warm. No other repairs are needed at this time.
Near Georgetown, TX 78626
Al
Job Details: 08/18/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived to install previously ordered part.Removed and replaced the control and problem remained.I called whirlpool tech line and spoke with BUTCH @ Whirlpool Tech line SR# 7728562719Found the P3 connector was defective.I corrected the issue and unit tested as designed.Job complete
Near Austin, TX 78723
Scott
Job Details: 08/18/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site , replaced ,gear case ,slider ,control and UI console . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete."
Near Buda, TX 78610
Richard
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for the dishwasher door dropping down. During testing found that the door hinge pad had broken . Removed dishwasher and replaced hinge pads and door tested good and no leaks detected. Complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/18/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site to replace broken outer glass door, after replacing, tested good."
Near Austin, TX 78738
Robert
Job Details: 08/18/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to test unit for damaged panel. Tested unit found damage on lower left side of front panel. Replaced panel. Tested unit, unit works good. Job complete."
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to install previously diagnosed and ordered part(s). Due to the unit tripping the breaker and doing so during the spin/drain cycle of wash, I removed and replaced the capacitor and tested. Unit is operating as designed. I retested in manual test mode and tested the high speed spin with water in the basket and the drain pump on and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78727
David
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site to diagnose refrigerator with freezer building ice. Opened door and found frost all over the freezer and ice under the back cover. Found fan wasn’t moving that fast. Replaced fan motor and removed ice buildup. Retested and all is now working as designed. Advised the resident they need to watch what they put in the freezer door, if it gets between the gasket it’ll cause a huge frost buildup. Call complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer complaint of unit leaking, found leak coming from drain pump seal, I replaced drain pump, unit tested good."
Near Kyle, TX 78640
Richard
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the freezer door not closing properly. Replaced railings and freezer closes good. Complete
Near Burnet, TX 78611
James
Job Details: 08/18/2020
MICROWAVE KITCHENAID KMHS120ESS5
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site to diagnose a refrigerator that is not sealing properly. Tested unit and found unit not leveled properly causing freezer door not to seal in upper right hand corner. Releveled refrigerator and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
Kevin
Job Details: 08/18/2020
DRYER WHIRLPOOL WED95HEXW0 "Arrived on site and inspected dryer and found it is not heating or tumbling, disassembled dryer and found thermal fuse has failed. After replacing thermal fuse and reassembling dryer it will run properly. recommended to customer that dryer not be used until the vent to the exterior of the home be cleaned by a service
Near Austin, TX 78745
Luis
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for no cool in fresh food. Removed evaporator cover found no voltage to evaporator fan motor diagnosed a defective main control,installed a new main control powered unit on fan powered on unit working as designed."
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite and found unit touch panel glitching intermittently. Ordering touch panel to repair. Office to reschedule. ; ordrng 1 W11339755 (CONTROL)
Near Pflugerville, TX 78660
Wesley
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and found unit with f7 error and heater turned off at control. Reset to restore heater function. Unit is now operating as designed. Advised customer on repair. All checks good.
Near , TX 78612
Andy
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer not spinning out properly and lid loose. Tested and inspected unit and found failed stripped screws on lid. Removed failed parts and replaced with new also found clothes not spinning out due to loading and soap usage. Instructed customer on this. Tested unit and all operations are normal. No water leaks present at time of service.
Near Kyle, TX 78640
Richard
Job Details: 08/18/2020
REFRIGERATOR FRIGIDAIRE FFHS2622MBL Arrived onsite for the refrigerator section not cooling properly. During testing found no issues. Customer stated that they unplug the refrigerator and when they plug it back in everything started to work and cool just fine. But could fine any cooling issues at this time. Advise customer monitor and if the issue comes back to leave the refrigerator plugged in and to call for service. Complete
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived on site to inspect range right oven not heating. Upon further inspection, I tested the oven and it never got to temp 350 degrees. I pulled the unit from the wall and removed the back panel and tested the thermostat, both elements, sensor, and points at the control. I found voltage at the control and both elements. Checked ohms at both elements and both were good, checked the thermostat and it was good and the sensor was good. After testing voltage at the control and getting 245V, I tested voltage at the bake element and found the control not putting 240 at the element. Also found the convection fan in the 30 inch oven not operating while testing the convection bake mode. I advised the customer of my findings and am ordering another control and the convection fan. Will return with all prescreened parts and office to schedule return service. ; ordrng 1 W10852104 (cntrl-elec) and 1 W10860984 (motor-fan)"
Near Round Rock, TX 78681
Al
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived to inspect washer not turning on.Confirmed the complaint and found the wire to the UI not seated properly into the connection. Corrected the issue and unit now operates as designed.All water lines were dry at the time of service. Customer satisfied.Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL KDTE204DSS0 "Arrived on site for dishwasher top rack track broken. Inspected unit and work area. Found right track and both adjuster needed to correct top rack.Removed failed track and installed new track right side only). Removed both adjuster and installed new. Leveled unit and performed diagnostics mode. Found error code F7-E1 heating circuit. Monitored test cycles and observed for possible water leakage. Measured amp draw to element and found within range. Checked element at end of test cycle and found working. All tested good, no water leaks detected.
Near Austin, TX 78741
Robert
Job Details: 08/18/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for no display. Tested unit found bad control. Had 120v to control but no display. Office to reschedule. ; ordrng 1 W11122560 (cntrl-elec)
Near Austin, TX 78741
Robert
Job Details: 08/18/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site to test unit for bad control. Tested unit found control display not working. Replaced control. Tested unit, unit works good. Job complete."
Near Marble Falls, TX 78654
James
Job Details: 08/18/2020
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site and tested operation. Found water dripping from internal drain pump. Removed and found seal not in proper location. Corrected o ring seal and found pump now holding water properly. Unit operating as designed. Job complete
Near Austin, TX 78728
Wesley
Job Details: 08/18/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite and found microwave door not closing properly without a push to close. Ordering inner door to repair. Advised customer on findings. Returning with inner door. ; ordrng 1 W10687342 (door/mw)
Near Georgetown, TX 78628
Al
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived to inspect ice maker not working.Through diagnostics test mode I discovered the ice maker motor wasn’t working properly. The unit had an E2 lost home position error.The ice box fan worked properly.Removed and replaced the ice maker.Unit cycled properly after installation.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78681
Al
Job Details: 08/18/2020
DRYER MAYTAG MEDX655DW1 Arrived to inspect unusual dryer noises.Confirmed the complaint and found there was a bra underwire inside the exhaust of the dryer causing the noises.Removed and reassembled and unit tested as.Job complete
Near Austin, TX 78730
Kevin
Job Details: 08/18/2020
REFRIGERATOR KITCHENAID KSSC48QTS02 "Arrived on site and inspected refrigerator and found user interface on door flickers when ice dispenser is pressed. Sent video to CS, niagara board will need to be replaced. I’ll also bring back previously diagnosed parts just in case. No water leaks from connections at time of service.; ordrng 1 WP2318054 (cntrl-elec)"
Near Burnet, TX 78611
James
Job Details: 08/18/2020
DISHWASHER MAYTAG MDB6000AWW Arrived on site and installed new spray arm and gasket. Tested operation and found unit working properly. Job complete
Near Austin, TX 78729
Wesley
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV01 "Arrived onsite and found bushing causing alignment issue as it will not seat properly, returning with bushing and hinge to repair. ; ordrng 1 W10691700 (hinge-door) and 1 W11223833 (BUSHING)"
Near San Marcos, TX 78666
Richard
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived onsite for the refrigerator not cooling properly. Ran diagnostics and found no issues with the refrigerator. All functions tested good and refrigerator is cooling properly. Advised customer to not put leafy greens on the top shelf next to the vent to prevent from freezing. But found no issues at this time. Complete
Near Burnet, TX 78611
James
Job Details: 08/18/2020
DRYER GE GTD33EASK0WW Arrived on site and tested operation. Found unit heats properly on first heat cycle but will not get above 160 on following cycles. Found temp selector switch not changing from low to high heat. Unit will need new switch to repair. ; ordrng 1 WE02X25282 (switch rotary)
Near Cedar Park, TX 78613
David S
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site to install previous diagnosed parts. I removed the failed control box and replaced it with new. I powered the unit on. And found it operating as designed. No water leaks detected. Job complete.
Near Austin, TX 78758
Luis
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived on site for defective compressor. New compressor ordered was incorrect ordering correct compressor. 2HRS ; ordrng 1 2HRS and 1 WPW10507886 (COMPRESSOR)
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
REFRIGERATOR WHIRLPOOL WRSA71CIHZ00 "Arrived on site to inspect refrigerator door warped and not sealing. Upon further inspection, I found the top of the RC door badly warped creating a large gap in the gasket and door not sealing. Unit door will need to be replaced. I am ordering the right RC door in SS and office to schedule return service when the door arrives.No water leaks observed during service.; ordrng 1 LW11091610 (dor-fip SS)"
Near Austin, TX 78722
Jacob
Job Details: 08/18/2020
WASHER WHIRLPOOL MHW8630HW0 Arrived onsite for unit dripping from dispenser drawer when rinse cycle occurs. Looked at dispenser. Saw water dripping from dispenser. Ordered part. Rescheduled with customer.; ordrng 1 W11465557 (DISPENSER DRAWER )
Near Austin, TX 78746
Leonardo
Job Details: 08/18/2020
OVEN KITCHENAID KEBS107SSS00 Arrived on site to test unit for unit not heating. Test unit and found bad fuse. Will order new fuse WP8304452 ; ordrng 1 WP8304452 (FUSE)
Near Hutto, TX 78634
Cliff
Job Details: 08/18/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived on site to replace previously ordered parts for dryer. Started unit prior to replacing parts and found external venting 100% clogged. Tested unit without vent connected and found all parts and components functioning properly. Advised homeowner on findings and that external screen on dryer vent is too fine to allow lint to pass causing clog and lack of airflow. Issue will need to be corrected by builder to prevent future issues. Also advised homeowner that the entire length of the home vent will need to be professionally cleaned to prevent future issues.
Near Austin, TX 78757
Scott
Job Details: 08/18/2020
OVEN KITCHENAID KODE500ESS04 "Arrived on site ,replaced main control. Lights are not strobing . All checked normal . Job complete ."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 08/18/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for oven not connecting to WiFi and screen freezing. Performed diagnostics mode and found fault code F6-E4 miscommunication between control and UI. Followed tech procedures and found UI will need to be replaced. Found no availability on part ETA. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH APT) and 1 W11297709 (CONSOLE/UI)
Near Leander, TX 78641
Lou
Job Details: 08/18/2020
DRYER MAYTAG MEDB835DW3 "Arrived on site to inspect dryer not starting. Upon further inspection, I pressed the power button and it came on, I pressed the start button and the unit began to dry. I found the element was not coming on. I removed the front panel and jumped the door switch and tested on normal dry and the element failed to come on. I tested on timed dry and the element came on. I tested on the other cycles and the element only came on in timed dry. Due to the original complaint being that the start button wouldn’t work and my findings of the unit only heating in the timed dry cycle, the UI needs to be replaced. I removed and replaced the UI overlay and retested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78717
David S
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher door slamming open. I inspected the unit and work area. I found the silverware tray packed full. I found one of the springs had failed. I replaced both the springs and adjusted the spring tension to full. I tested the door with and without the silverware tray. The door opens as designed without the silverware tray. I spoke to the customer about not overloading the silverware tray, and watching how much they put into the tray. If it is to full they won’t clean properly and the door will be to heavy for the spring to handle. Unit is operating as designed. Job complete."
Near Austin, TX 78748
Kevin
Job Details: 08/18/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found no power showing on display, incoming power is good but control board LED is not lit. Replaced control board and all function has returned to washer, ran calibration 52 and automatic test cycle 51 and they both passed correctly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78746
Kevin
Job Details: 08/18/2020
WASHER MAYTAG MHW5500FW1 "Arrived on site and inspected washer and found saved error code F9E1 for long drain. Found drain catch has a clothing item blocking the water flow. After clearing the drain catch drain pump is now operating properly.
Near Austin, TX 78748
Kevin
Job Details: 08/18/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found signs of water dripping out the rear vent. Disassembled we are panel and adjusted vent hose and recommended that residence only use one pod per load. No water leaks from connections at time of service, job complete"
Near Austin, TX 78734
Brandon
Job Details: 08/18/2020
DISHWASHER BOSCH SHE4AM16UC01 "Arrived on site for customer complaint of unit not washing, found failed heat pump, I replaced heat pump, unit tested good."
Near Mustang Ridge, TX 78610
Richard
Job Details: 08/18/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher making a noise. During testing found that no issues with the dishwasher. It is running and making the normal noises. No leaks detected. All functions tested good. Complete
Near Georgetown, TX 78633
Jonathan
Job Details: 08/18/2020
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site for for oven not heating over 220°. Inspected unit and work area. Found foil on bottom of liner and covering complete bottom liner. Removed foil and performed temperature test on bake mode at 350°. Found unit working as designed. Informed customer that for foil have dull side up shine side down. Tested all operations. All tested good.