Service History 492 - Appliance Express

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Austin, TX 78738

Brandon

Job Details: 06/01/2022

"Arrived onsite for customer complaint of no heat, found failed heating element, I replaced heating element assembly, unit tested good.

We serviced a

FRIGIDAIRE COOKTOP

Model FGGC3047Q5B

Near Spicewood, TX 78669

Brandon

Job Details: 06/01/2022

"Arrived onsite for customer complaint of flames being to high, found middle burner flame to high, I adjusted burner, unit tested good.

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Spicewood, TX 78669

Brandon

Job Details: 06/01/2022

"Arrived onsite to replace parts under special project, after replacing, unit tested good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Horseshoe Bay, TX 78657

Lou

Job Details: 06/01/2022

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found no rinse aid in the dispenser. Placed the unit in diagnostics showing no error codes. Continued with testing and tested amp draw to the element and found it showing to be within range of 7-9 amps as designed. Removed the outer door panel and tested the element and found 13ohms and within the 13-40ohms range. Tested voltage to the the entire from the control and it is getting 118V. I advised the customer that the unit must have rinse aid in the dispenser in order for it to dry properly. Customer advised that they pour a small amount in the dispenser with each load. Customer provided a bottle of rinse aid and I demonstrated on how to fill the dispenser. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS00

Near Horseshoe Bay, TX 78657

Lou

Job Details: 06/01/2022

"Arrived on site to inspect ice machine making very little ice. Upon further inspection, I found the unit not dispensing water even after the valve and water hose were previously replaced. I pulled the unit out and found the water hose kinked. I adjusted the hose to where it would not get lodged/kinked again and retested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE DISHWASHER

Model GDF510PSR0SS

Near Austin, TX 78717

Vincent

Job Details: 06/01/2022

"Arrived on site to inspect dishwasher, inspected unit and work area. Tested unit and found door gasket installed improperly. Removed door gasket and inserted properly. Unit is now operating as designed. No leaks observed during service.

We serviced a

WHIRLPOOL DRYER

Model MED5630HC2

Near Waco, TX 76708

Jonathan M

Job Details: 06/01/2022

"I called Whirlpool Techline and spoke to Travis SR# 7733088681. He advised that since the issue cannot be replicated at this time, to make no further repairs. He did advise that if the sound does come back, the issue would have to be with the flooring of the machine. He advised to either attempt to flatten the flooring to where the exhaust does not touch the floor or to replace the flooring or itself altogether. The customer will keep an eye on it and will call back if other issues persist. Call complete."

We serviced a

KITCHENAID DISPOSAL

Model KCDS075T2

Near Horseshoe Bay, TX 78657

Lou

Job Details: 06/01/2022

"Arrived on site to inspect disposal not operating properly. Upon further inspection, the customer advised that its not chopping up food very well. I found the teeth badly rusted and not able to flow as designed. I removed and replaced the disposal and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR RANGE

Model JDRP548HM01

Near Horseshoe Bay, TX 78657

Lou

Job Details: 06/01/2022

"Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested all 6 burners and found the middle rear burner not igniting. I removed the burner head and cleaned out the gas ports in the burner head and retested and the unit is operating as designed (photo). No gas leaks detected during service, job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS00

Near Spicewood, TX 78669

Luis

Job Details: 06/01/2022

"Arrived on site for water leaking. Pulled unit out found prev tech did not install correct tubing and drain in kit,due to incorrect tube installed water leaking,uploaded pictures. Installed correct tubing and drain provided in kit,ran water through drain pump no leaks."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Spicewood, TX 78669

Luis

Job Details: 06/01/2022

"Arrived on site. Diagnosed a defective led module per service pointer installed updated led modules,all leds working as designed. Autho S84638"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUDF204EPA00

Near West Lake Hills, TX 78746

Luis

Job Details: 06/01/2022

"Arrived on site for defective harness,replaced defective harness ui working correctly.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Briarcliff, TX 78669

Brandon

Job Details: 06/01/2022

"Arrived onsite to replace failed wash motor, after replacing, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78748

Kevin

Job Details: 06/01/2022

Arrived on site and found maintenance supervisor is no longer employed here. It is unknown whether he attempted any of the previous recommendations. Water line in fresh food section is still frozen. Silicon ice mold in freezer is still not frozen. Other foods in freezer are frozen and other foods in fresh food section are not frozen. Evaporator frost pattern still looks fine and evaporator fan is still running properly. Spoke with techline due to location in a tiny house and available space refrigerator cannot be properly diagnosed. Location and environment may also be causing the issue. no recommendation for repair was given. Spoke with CS will replace diffuser to try to make any difference in the tiny house residence experience refer any call back to whirlpool customer service7733778173

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Temple, TX 76502

Tyler

Job Details: 06/01/2022

Arrived on site for refrigerator not dispensing/making ice correctly (per customer on arrival) upon arrival confirmed issue and after further inspection I found some cubes were solid and bridged together. Found signs of inEt valve failing and weeping water into icemaker prematurely. Also found ice maker motor grinding and not properly breaking ice from harvesting tray. Replaced inlet valve and ice maker and found no leaks during tests. Informed customer to give unit 24hrs to fill bucket back up. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFE515S0EB0

Near Troy, TX 76579

Tyler

Job Details: 06/01/2022

Arrived on site for range needing previously diagnosed inf. Switch. Upon arrival reconfirmed issue and found FR inf. Switch burnt up internally. Replaced switch and found burner functioning as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78729

Wesley

Job Details: 06/01/2022

"Arrived onsite for cooling concerns. Tested and found unit operating within design specifications, was able to provide customer on strict on storage and temp settings. All checks good. Advised customer on Findings."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Austin, TX 78758

Wesley

Job Details: 06/01/2022

Arrived onsite for improper freezer door function and used lithium grease to repair sticking glide. Al checks good. Unit is now operating as designed.

We serviced a

MAYTAG MICROWAVE

Model GT4175SPS2

Near Austin, TX 78732

Wesley

Job Details: 06/01/2022

Arrived onsite and found turntable motor and support damaged from long use. motor is operating but shaft is worn. Ordering motor and turntable support to repair. Office to reschedule.

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2466QF4A

Near Austin, TX 78732

Wesley

Job Details: 06/01/2022

Arrived onsite for unit not draining and found complete blockage in drain nose. Removed hose and cleared blockage. Unit is now operating as designed.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15PHZS0

Near New Braunfels, TX 78130

Andrew

Job Details: 06/01/2022

Arrived on site to perform sealed system repair. Cut evap out and oil immediately started to pour out and was sizzling(kinda like soda). Spoke with techline and was told unit is irreparable due to sealed system burn out. Job complete. SR#7733781109

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Waco, TX 76708

Jonathan M

Job Details: 06/01/2022

Arrived on site for a dryer that is not turning. Inspected unit and work area. Confirm the customers complaint and disassembled the unit. Found the belt broken. Replaced the belt and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAGIC CHEF REFRIGERATOR

Model HMDR1000ST

Near Bastrop, TX 78602

Joe Z

Job Details: 06/01/2022

"Arrived onsite for unit not cooling. Upon arrival unit was unplugged. Powered up unit and waited a while. Removed evaporator cover. Compressor kicked on. There is very small amount of cooling on the evaporator, but no frost building up and just stays the slightest of cool to the touch. Found a faint hissing sound coming from inside the cabinet where the heat exchanger enters the freezer. Indicates SS leak inside the cabinet. This is a non repairable Sealed System."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Smithville, TX 78957

Joe Z

Job Details: 06/01/2022

"Arrived onsite for PRIOR 90 SAME ISSUE - SAFETY dryer burning smell/hot/shuts off. Upon arrival test unit on all three cycles, normal, timed, an sanitize. Could not duplicate the issue. Office will contact SAFETY team for me. Job complete"

We serviced a

LG WASHER

Model WM2301HR

Near Smithville, TX 78957

Joe Z

Job Details: 06/01/2022

"Arrived onsite for NOT DRAINING - found ERROR CODE PF power failure and UE imbalance errors. inspected supply voltage and got 123v. Did not find any standing water in tub. Notice water leaking from bottom of door . Found bellow clogged and some water remaining in and around the bellow. Cleared debris from bellow. Also found left front leg not leveled cause unit to shake a little during spin cycle. Lowered left front leg and unit no longer shakes. Customer said he had already checked drain filter and it was clear. Test unit on normal cycle, then test drain. Drain operates as designed. Customer noted that errors happen when there is a load of clothes. Ran unit with a normal load of towels. Unit operates as designed with no error codes appearing. However found standing water at end of cycle that seems to have syphoned from stand pipe. Customer is clearing stand pipe. After retesting the unit the drain pump now only hums. Spoke to SW for assistance and SW will be ordering AUTHO and parts for this call. Office to reschedule"

We serviced a

MAYTAG WASHER

Model WTW4816FW2

Near Smithville, TX 78957

Joe Z

Job Details: 06/01/2022

Arrived onsite for THE AGITATOR IN THE MIDDLE IS LOOSE AND IS SPINNING FREELY AND NOT WORKING CORRECTLY . Inspected unit and found gear on agitator is stripped as well as dogs are not operating correctly. Check gear-case and gear-case is good.Need to replace agitator . Replaced agitator and tested unit under diagnostics and all components operate as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES1

Near Austin, TX 78747

Leonardo

Job Details: 06/01/2022

Arrived on site to test unit for gas leak. Test the whole unit could not find a leak.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Smithville, TX 78957

Joe Z

Job Details: 06/01/2022

Arrived onsite for NEEDS A TIMER AND A KNOB. Inspected unit and found knob is good needs timer. Replaced timer and test unit . Unit operates as designed. Job complete

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 06/01/2022

Arrived on site to test unit for door not closing. Found upper door not installed correctly. Secured door correctly unit was unplugged didnt want to plug it in just in case it wasnt installed yet at the power cord. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WEG745H0LZ1

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 06/01/2022

Arrived on site to test unit for unit tripping breaker. Test unit and found shorted wire. Cleared short test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Leander, TX 78641

Vincent

Job Details: 06/01/2022

"Arrived on site for ice maker problems, Inspected unit and work area. Found icemaker stuck and not harvesting. Replaced icemaker and tested 5 times and it passed every time. No leaks where presented at the time. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Liberty Hill, TX 78642

Kimo

Job Details: 06/01/2022

Arrived onsite for dishwasher with top rack falling down. Upon inspection I found this to be tru. The wheels on the adjusters broken of. I replaced adjusters and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Cedar Park, TX 78613

Vincent

Job Details: 06/01/2022

"Arrived on site for refrigerator, inspected unit and work area. Installed previously diagnosed parts. New fan motor and harness. Unit is operating as designed at this time. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXF05

Near Cedar Park, TX 78613

Vincent

Job Details: 06/01/2022

"On site for refrigerator, inspected unit and work area. Set IUnit in diagnostics and tested thermistors they checked good, also tested defrost and its operating as designed. I informed CX that maybe freezer door was not shut all the way or the child lock they have probably got in the way. Advised CX to fully defrost refrigerator to ensure there is no frost building up in the FC. Used my heat gun to reform gasket in freezer door.

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Andice, TX 78628

Jonathan S

Job Details: 06/01/2022

Arrived on site to install previous diagnosed parts. Installed screws to interlock housing. Tested door operation. Unit is working as designed. Spoke with customer on service performed.

We serviced a

LG REFRIGERATOR

Model LFXS26596S/01

Near Cedar Park, TX 78613

Vincent

Job Details: 06/01/2022

"Arrived on site to install previously diagnosed parts. Installed new filter head and tested. Unit is now dispensing water as designed. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Andice, TX 78628

Kimo

Job Details: 06/01/2022

Arrived onsite for dishwasher with a missing damper. Upon inspection I found that the builder did not install the damper. I installed a new one tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Liberty Hill, TX 78642

Kimo

Job Details: 06/01/2022

Arrived onsite to inspect Microwave with vent fan that is not working. Upon arrival I found that the fan was working normal. It has great ai flow see pix. The reason that it seems like it is not doing much is that the unit isnt vented to the outside so it circulates the air back into the kitchen. I explained this to the cx 18yr. Old son. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HV05

Near Pflugerville, TX 78660

Matthew

Job Details: 06/01/2022

Arrived onsite to replace previously diagnosed parts. Replaced door with control. Tested unit and unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78759

Matthew

Job Details: 06/01/2022

Arrived onsite for washer drain not turning off after previous repair . Unit would not allow to enter diagnostics. Called tech line could not provide SR# due to system update. Originally recommended letting drain run for max time 5-8 min as safety drain may have been in effect. When 8 min period ended unit restarted drain again. Recommended replacing the control board.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78705

Luis

Job Details: 06/01/2022

"Arrived on site for no ice. Ran diagnostics bucket switch passed,thermistor on icemaker passed,ran harvest ice dumped,ran fill test passed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Briarcliff, TX 78669

Brandon

Job Details: 06/01/2022

"Arrived onsite for customer complaint of unit not drying, found no rinse aid, ran a diagnostic cycle, found heating circuit tested good. Instructed customer to use rinse aid. Customer has an extended warranty that he needs to submit"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC23C8EYY02

Near Austin, TX 78759

Matthew

Job Details: 06/01/2022

Arrived onsite for refrigerator ice dispenser dispensing metal fragments into ice. Upon arrival tested unit. Did not see anything abnormal. Customer stated does not happen all of the time but has happened on more than one occasion. Called safety team. Safety decided that due to the age of the unit they will only cover the diagnostics/trip fee. Provided call back number 8665505136 and reference number 7733744527. Explained to customer and he will contact Whirlpool. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Austin, TX 78703

Luis

Job Details: 06/01/2022

"Arrived on site for fresh food door issues. Door swinging open,adjusted bottom brackets let customer know door will slightly swing open due to design,door is working better after adjustment."

We serviced a

MAYTAG WASHER

Model MFW9800TQ0

Near New Braunfels, TX 78130

Andrew

Job Details: 06/01/2022

Arrived on site to test unit for FH error still popping up. Customer stated it has only happened a couple times since last repair. Replaced inlet valve and water level switch. Attempted to replace control but new control was not sending voltage to drive motor. Installed original control and unit is now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Canyon Lake, TX 78133

Andrey

Job Details: 06/01/2022

"Arrived on site to test unit for frost in FC, tested unit found frost developing on FC door around the ice Shute, small air leak, removed dispenser assembly and found 2 potential penetrations that could be causing this issue, sealed them with silicone, advised customer to monitor and if frost is still developing, then a FC door will be needed to fix issue, at this time no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near New Braunfels, TX 78132

Andrey

Job Details: 06/01/2022

"Arrived on site to replace previously diagnosed tub, verified that tub was needed, replaced tub, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Canyon Lake, TX 78132

Andrey

Job Details: 06/01/2022

"Arrived on site to test unit for no heat, tested unit found all components are working good in diagnostics, heater is engaging, noticed that customer does not use rinse aid, explained to customer that the unit is designed to work with rinse aid and this is why his dishes are coming out wet, also unit was not leveled properly, leveled unit, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Waco, TX 76705

Jonathan M

Job Details: 06/01/2022

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit had frosted up in the freezer section and that she had defrosted it herself. The unit has been cooling sense but she wanted to have it looked at for that specific issue. Remove the evaporator and check resistance on the heater. Found 87.5 ohms of resistance. Check the evaporator thermistor and found at reading 43?F while sitting on ice. Checked continuity through the fuses to the heater and found both fuses good. Found the evaporator fan working as designed. Spoke to SW and was advised to replace the thermistor and the user interface. Replaced both parts and defrost of the unit. Advise the customer to call back if any other issues persist. Call complete.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4236ADS2

Near Driftwood, TX 78619

Brandon

Job Details: 06/01/2022

"Arrived onsite for customer complaint of unit not starting, found install issue, called Techline to document, they want us to call when on site. ; ordrng 1 CNOTE (Office to reschedule)"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78723

Joe Z

Job Details: 06/01/2022

Arrived onsite for timer advances but dryer doesn't shut off at the end of cycle. Upon arrival test unit and timer advances but stops turning at the cool down notch and does not proceed unless moved manually by hand. Replaced timer and unit does exact same thing called techline for assistance. Tech had me check voltage from black to white with black trace wire and got correct 240 v. Tech said to reorder timer With customer complaint for defective part . Engineering will check to see if there is n issue with this timer.Tech gaveSR# 7733785042. Reordering timer. Office to reschedule ; ordrng 1 W10745655 (Timer)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Kyle, TX 78640

Justin

Job Details: 06/01/2022

Arrived on site for a storage drawer not shutting correctly. Upon further inspection I found the drawer bowed. This was allowing the drawer to catty corner and not shut properly. I attempted to adjust this but was not able to get the door to shut properly. We will return with the parts already on order to install. Office to reschedule.; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED96HEAC0

Near Leander, TX 78641

Kimo

Job Details: 06/01/2022

Arrived onsite for dryer with no heat. Upon inspection I found that the thermistor showed open ; ordrng 1 WP8577274 (THERMISTOR)

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Bastrop, TX 78602

Cliff

Job Details: 06/01/2022

Arrived on site to diagnose a washer that is shaking during spin. Found suspension worn out and new part was damaged in box. Reordering suspension and return date set for 6/8.; ordrng 1 W11130362 (Suspension)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Cedar Creek, TX 78612

Cliff

Job Details: 06/01/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and it will need to be replaced to complete repairs. Office to set return appointment. Also ordering heater in case needed.; ordrng 1 W11416362 (Pump) and 1 W11537778 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Austin, TX 78745

Kevin

Job Details: 06/01/2022

"Arrived on site and inspected refrigerator and found waterline to freezer icemaker has ice blocking the end of it, took one picture. spoke with techline icemaker and incoming water line have already been replaced. Techline said either water pressure or valve is the only variable left and requested that valve be changed. Prescreen valve did not arrive in time for service call and will need to be re-ordered SR 7733780065; O-emld tckt"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78681

Gerry C

Job Details: 06/01/2022

Arrived to instal previously diagnosed and ordered parts. I found the burner head did not match and I verified the part number that subbed. I am submitting this issue to parts research to obtain the correct type of burner head. No gas leaks detected during service. ; ordrng 1 W11352018research (Part research)

We serviced a

WHIRLPOOL OVEN

Model RBD305PRS00

Near Austin, TX 78733

Leonardo

Job Details: 06/01/2022

Arrived on site to test unit for no display and buttons not responding. Unit is getting voltage light coming on but some buttons not responding and no display at all. Ordering new control board and ui office to reschedule ; ordrng 1 8304248 (Ui screen) and 1 8303883 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, TX 78626

Gerry C

Job Details: 06/01/2022

"Arrived to inspect continued condensation on the FC gasket and damper is rattling again. I contacted the tech line again to report the mullion overlap at the top of the unit, there is substantial gapping at the bottom as well, and spoke with mfg tech Rich. I advised of my current and prior findings and that the attempted mullion adjustment did not correct the issue. I took multiple photos and saved them. The mfgs system was down and there could be no notation and I was told it could be down for a long time today. We will have to contact them in absentia, or return later. No leaks observed during service. ; O-emld tckt"

We serviced a

GE REFRIGERATOR

Model PYE22PSKBSS

Near Buda, TX 78610

Justin

Job Details: 06/01/2022

"Arrived on site for a refrigerator not cooling properly, making a loud noise, and getting ice build up. Upon arrival the customer had a video of the noise and it sounded like a fan on ice. I checked temps and found the FC at 10?F and the RC at 54?F. Upon further inspection I found significant ice build up on the evap cover and a sheet of ice on the bottom of the RC. I gained access to the drain hose in the back of the unit and found it clear. This indicates the need to replace parts per the GE service bulletin for fan issues. Ordering fan service kit and software update for the unit. I advised the customer on leaving the unit unplugged for 48 hours before service to thaw unit. Office to reschedule. ; ordrng 1 WR49X32042 (RC Fan Kit) and 1 WR98R4546322 (Software Update)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Georgetown, TX 78633

Jonathan S

Job Details: 06/01/2022

"Arrived on site to install previous diagnosed part. Removed RC door and installed new. Assembled door and found UI panel damage. Will need to replace panel. Performed diagnostics mode and tested ice maker and water dispenser operation. All tested good, no water leaks detected during service. Office to schedule return when ETA is available on UI. ; ordrng 1 W11227909 (Ui)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Horseshoe Bay, TX 78657

Lou

Job Details: 06/01/2022

"Arrived on site to inspect dishwasher spray arms not spraying. Upon further inspection, I placed the unit in diagnostics showing error code F7E1, F10E2. Cleared the codes and continued with testing. Unit filled with water and the motor failed to come on (F7E1). The dispenser, drain pump and element all operated as designed. I advised the builder of my findings and will need to order the sump/motor assembly, main control & vent. I advised that the motor assembly is currently OOS I advised that someone from our office will keep them updated weekly on the status. No water leaks observed during service, office to schedule return service due to the availability of parts.; ordrng 1 W11416362 (Sump/motor assembly)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Cedar Park, TX 78613

Vincent

Job Details: 06/01/2022

"Arrived on site for to inspect freestanding ice machine, I had previously replaced the recirculating pump and and drain pump. Looks like the recirculating pump is dead wont circulate the water trough the evaporator plate. Will need to reorder new pump. Office to order parts and reschedule to return 06/08/22 Am. No leaks observed during service.; ordrng 1 W11542867 (Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Leander, TX 78641

Vincent

Job Details: 06/01/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint not making ice. Inspected icemaker and set it to test and was harvesting just fine but not dispensing water. I then removed ice maker and found big block of ice on the water fill guide and also tube was frozen. Theres a service pointer to fix this issue, Technical Service Pointer #: W11560805 and Replace the ice maker (W11397137), fill tube (W11395429), and water valve (W11455388) and return to Whirlpool Plainfield for analysis, per the Whirlpool Parts Policy. Office to order parts and reschedule when parts are available. No leaks observed during service. ; ordrng 1 W11455232 (Ice maker) and 1 (W11395429), (Water tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Leander, TX 78641

Vincent

Job Details: 06/01/2022

"Arrived on site for refrigerator, inspected unit and work area. Ice bin container was frozen stuck and the release button was jammed. Will need new ice bin and new ice door with gasket. Office to order parts and reschedule to return. No leaks observed during service. Office to order autho. ; ordrng 1 W10702031 (Ice Door)"

We serviced a

GE REFRIGERATOR

Model ZISS420DRJSS

Near Austin, TX 78746

Luis

Job Details: 06/01/2022

"Arrived on site for no cool. No frost on evaporator,checked low side pressure reading 0 with no frost,weak condenser fan motor compressor extremely hot to the touch diagnosed unit will need a new compressor,uv drier and condenser fan motor job needs 2 hrs; ordrng 1 WR87X10111 (Compressor) and 1 WR60X24484 (Blade) and 1 WR60X10209 (Condenser fan motor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL WASHER

Model MHW8630HC1

Near Buda, TX 78610

Kevin

Job Details: 06/01/2022

Arrived on site and found front panel of machine is dented near nameplate. A new front panel and nameplate will be needed; ordrng 1 W11325570 (Front panel) and 1 W10908007 (Nameplate)

We serviced a

WHIRLPOOL WASHER

Model KDTM404KPS0

Near Buda, TX 78610

Kevin

Job Details: 06/01/2022

"Arrived on site and found saved error codes 10/2 vent wax motor 7/1 wash motor failure, 9/1 not draining, 8/2 fill valve electrical fault. Started diagnostic cycle and no water enters, no water in float switch. could only confirm that drain pump will remove any water that is manually poured into dishwasher. Replace vent motor first then attempt diagnostic cycle again. Will also bring back several other parts as back up; ordrng 1 W11416362 (Wash motor) and 1 W11412291 (Drain pump) and 1 W11434044 (Valve) and 1 W11410066 (Control) and 1 W11568793 (Harness) and 1 W11416460 (Vent motor)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500EBS11

Near Austin, TX 78750

Wesley

Job Details: 06/01/2022

Arrived onsite and found after a little heating the support wheels will begin to squeal vibrate periodically against the glass plate causing a hi pitched squeal vibration like wet finger on the rim of a wine glass. Advised customer that prior experience with this symptom confirmed that the issue is not the turntable motor and is the turntable plate and support. Advised that new pieces are likely to develop the same symptom even if replaced. Customer insisted on replacing hardware. ; ordrng 1 W11373838 (Cook tray) and 1 W11110134 (Support)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near New Braunfels, TX 78132

Andrey

Job Details: 06/01/2022

"Arrived on site to replace previously diagnosed control, damper and filter head, replaced parts tested unit, found that the reservoir water line is also damaged and will need to be replaced, ordering part, office to reschedule ; ordrng 1 W11229977 (RESERVOIR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Austin, TX 78732

Wesley

Job Details: 06/01/2022

Arrived onsite for upper most part of the freezer occasionally defrosting slightly. All operating as designed at time of service. Advise customer that recommended repair would be to replace the HV control and the updated ui. calling kitchen aid to discuss repair options. ; ordrng 1 W11467023 (Ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Austin, TX 78732

Wesley

Job Details: 06/01/2022

Arrived onsite for failed sealed system. Already repair attempted by other certified company. Advised customer on needed parts. Ordering sealed system part and returning to repair; ordrng 1 W10309988 (Compressor) and 1 WPW10239732 (Fc evap) and 1 WPW10643261 (FF evap) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS00

Near Liberty Hill, TX 78642

Kimo

Job Details: 06/01/2022

Arrived onsite to install properly diagnosed pats. Upon arrival I installed the new door but found that there was some damage in the top right corner. I am ordering 1x right rc door black ss. Office to reschedule. ; ordrng 1 LW10864694 (Right side door)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FCGM181RQBB

Near Pflugerville, TX 78660

Matthew

Job Details: 06/01/2022

Arrived onsite for frigid leaking into cabinet. Upon inspection found heating element bowed out melted part of the drip tray and the drain spout is broken. Will need to order and replace the condensate drip pan. Office to reschedule ; ordrng 1 216377000 (Condensation drip pan)

We serviced a

JENN-AIR RANGE

Model JDSP536HL01

Near Briarcliff, TX 78669

Brandon

Job Details: 06/01/2022

"Arrived onsite to replace manifolds, after replacing, unit still had a gas leak. Ordering tubes.; ordrng 1 W11320154 (Tube) and 1 W10892370 (Tube) and 1 W10892443 (Tube) and 1 Cnote (Office to reschedule) and 1 Cnote (2 man job)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Austin, TX 78738

Kevin

Job Details: 05/31/2022

"Arrived on site, customer is concerned loading go is not working properly. Used diagnostic cycle test 16 to confirm detergent pump is operating normally. Alternatively discussed that this load and go is not desired pods can also be used. Washer is operating properly at this time, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78745

Luis

Job Details: 05/31/2022

"Arrived on site for door issue. Found door not sealing correctly,removed kickplate adjusted door reinstalled kickplate tested door operation good."

We serviced a

MAYTAG DRYER

Model MED6230HC2

Near San Marcos, TX 78666

Andrey

Job Details: 05/31/2022

"Arrived on site to replace previously diagnosed harness sensor and thermostat, replaced parts put clothes in from washer on a regular drying cycle dryer started on sensing counted down to proper drying time ran for 20 min, and cooling off cycle did not engage like before, unit is running as designed job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS04

Near Austin, TX 78738

Kevin

Job Details: 05/31/2022

"Arrived on site and inspected oven and found thermal fuse has failed. After replacing thermal fuse took one picture of oven preheating and working properly, job complete"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LWMA

Near Temple, TX 76502

Wesley

Job Details: 05/31/2022

Arrived onsite and replaced ice door parts to close gap. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Harker Heights, TX 76548

Wesley

Job Details: 05/31/2022

Arrived onsite and replaced the heating element. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Manor, TX 78653

Leonardo

Job Details: 05/31/2022

Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78724

Leonardo

Job Details: 05/31/2022

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Austin, TX 78754

Leonardo

Job Details: 05/31/2022

Arrived on site to test unit for light not working. Test unit and found socket getting power but not turning light on. Replaced socket test unit and unit test good job complete.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78724

Matthew

Job Details: 05/31/2022

Arrived onsite for dryer not advancing intermittent. Timer will stick and unit will have extended dry times. Called safety team for documentation. SR#7733725755. Recommended replacing timer. Replaced timer and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC3

Near Austin, TX 78738

Kevin

Job Details: 05/31/2022

"Arrived on site and inspected dryer and found it is heating but there is no airflow showing on airflow meter. Removed that hose from the rear of dryer and there is still no airflow. Inspected lint screen and found it has never been cleaned and is clogged, took one picture. Explained to homeowner that it is necessary for this to be cleaned regularly otherwise dryer will not operate properly. After clearing screen airflow meter is showing good, job complete"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS04

Near Lakeway, TX 78734

Kevin

Job Details: 05/31/2022

"Arrived on site and inspected oven and found customer experienced error code for door latch after running self clean. Cycle door latch motor in test cycle and found It is working properly but light switch is intermittent. Replaced door latch/ light switch Assembly and it is now working properly, job complete."

We serviced a

GE MICROWAVE

Model JVM1540SP1SS

Near Killeen, TX 76549

Wesley

Job Details: 05/31/2022

"Arrived onsite for structural and functional issues. Found microwave structurally compromised from rust and grease. Also found unit control amd hi voltage circuit compromised from cooking grease. Unit would need all new heating components and control and switches, but the structural integrity cannot be repaired. Unit not advisable to repair. recommended for replacement."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Lakeway, TX 78738

Kevin

Job Details: 05/31/2022

"Arrived on site and replaced all parts diagnose by previous technician. After replacement ran a calibration cycle and washer is operating properly. Collected remaining balance, job complete"

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near Bartlett, TX 76511

Gerry C

Job Details: 05/31/2022

"Arrived to inspect washer not working. I found F8E1 stored in memory and I entered manual test mode. The unit had hot water, but cold would not fill, nor could the valve be heard. I found line VAC to the valve, but it showed as an open circuit and should have read around 1Kohm. I verified all other functions of the unit were present and the we no visible signs of gear case issues. I quoted the CX and then removed and replaced the valve assembly, flushing both the hot and cold for 30 seconds each prior to reinstallation. Th unit operated as designed in manual and automatic test modes. No leaks observed during service. Part ///93.18, /// S/C ///174.75. ///290.03 CC Auth# 44P43X"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near New Berlin, TX 78155

Andrew

Job Details: 05/31/2022

"Arrived on site to test unit for flames being too high, too low, yellow/orange and oven lint not working. Customer stated inspector found issues. Found surface burner flames were good but adjusted a bit. As far as orange flames I advised customer it happens more often on humid days as orange flames are just water molecules in the air burning off. Verified oven light receiving proper voltage 120vac. Attempted to install given bulb but new bulb is defective. Advised customer new bulb is needed. Unit is working as designed. No gas leaks detected. Job complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Seguin, TX 78155

Andrew

Job Details: 05/31/2022

"Arrived on site to test unit for excessive shaking and vibration. Found tub sitting against right front cabinet. Leveled unit, tested unit, unit now working as designed. Advised customer how tub sits in cabinet, vibration and shaking are normal. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model 79077483806

Near Austin, TX 78754

Leonardo

Job Details: 05/31/2022

Arrived on site to test unit for oven not working. Could not pull unit out due to wood floor in front of unit. Advised customer to get unit out so we can test unit. Collected ///139.99 for trip charge. Customer will call back

We serviced a

HOTPOINT REFRIGERATOR

Model HPS16BTNERWW

Near New Braunfels, TX 78130

Andrew

Job Details: 05/31/2022

Arrived on site to test unit for not cooling. Found unit is leaking refrigerant from top side of drier crimp. Current crimp would need to be cut off not leaving sufficient tubing to install new crimp. Called assurant and operator submitted unit for replacement as using is ///. Job complete.

We serviced a

KITCHENAID MICROWAVE

Model KBMS1454SSS1

Near Austin, TX 78746

Leonardo

Job Details: 05/31/2022

Arrived on site to test unit for unit making loud noise. Found noise coming from magnetron. Will need to replace magnetron capacitor and diode. Quoted customer ///389.90 for parts and ///316.50 for ///. Customer will talk to parents collected ///139.99 for trip charge.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near New Braunfels, TX 78130

Andrew

Job Details: 05/31/2022

Arrived on site to test unit for wash times changing and periodic wet sheets at end of wash cycle. Found no stored error codes. Ran diagnostics multiple times with no issues. Spoke with tech line and found all functions operating as designed. Advised customer on how unit senses loads and will adjust times accordingly. Customer also stated every-once in a while suds would still be present. Advised customer to use less soap as soft water is supplied to unit. No leaks detected. Job complete.SR#7733770253

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near New Braunfels, TX 78130

Andrew

Job Details: 05/31/2022

"Arrived on site to test unit for loud screech and not completing cycle. Found error code f0e7(load detected while running clean cycle). Advised customer to download app and connect unit to WiFi for software update per service pointer W11564098. Also found belt was slipping. Replaced cam and belt, tested unit, unit now working as designed. No signs of gearcase failure. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78744

Leonardo

Job Details: 05/31/2022

Arrived on site to test unit for door handle broken. Replaced handle and screws test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near New Braunfels, TX 78132

Andrew

Job Details: 05/31/2022

Arrived on site to test unit for leaking water from ice dispenser. Found cabinet and linear had a gap all the way around both FC and RC. Filled gap with silicone. No more moisture accumulation noticed at this time. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW0

Near Lakeway, TX 78734

Kevin

Job Details: 05/31/2022

"Arrived on site and inspected dryer and did not find any saved error codes are. Dryer is running and heating properly. Customer says dryer stopped after running briefly but at this time dryer is working properly. Experience may have been due to close not interacting with moisture sensor, door not being closed entirely. Quoted if needed Control panel ///322.69, /// ///179.99. Job complete"