"Arrived on site to text unit for door squeaking.Upon arrival customer stated top hinge on the RC door is squeaking when opened and closed. Tested unit found squeak present. Removed products off of the door and tested, no squeak. Advised to customer that there are too many heavy items on the door (milk cartons and large juice bottle) causing the door to be weighed down and squeak. Advised to customer to removed some of the heavier items. Returned all products to the door and squeak has been eliminated. Unit is a built in, if callback occurs recommend returning with top hinge and a two man is required in order to remove door to replace hinge. At this time unit is functioning as designed with no noise, no parts installed, job complete."

Arrived on site for washer not completing cycles. On arrival confirmed issue and found f8e1 in diagnostics. Found cold side valve had failed and replaced it w112463. Tested 7nit and found washer working as designed. Call complete

Arrived on site for washer not turning on. On arrival confirmed issue and found drain pump had failed and caused board to blow up internally. Replaced board w11614514 and pump w11396717. Tested unit and found no leaks and washer working as designed. Call complete

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I tested the door operations and found it does fall open. I pulled the unit out and found the left hinge spring had failed. I removed and replaced the left hinge and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. W11712995"

Arrived on site for washer not locking lid. On arrival found f5e1 in diagnostics and latch broken. Replaced w11513248 latch and tested washer. Found it working as designed. Call complete

"Arrived on site for microwave not heating, on arrival confirmed failure and found cap and diode had failed. Replaced w11256462 diode, and wpw10574736 cap. Tested unit and found microwave heating as designed. Call complete"

"MHW5630HC3 Arrivrd to inspect shaking and vibration. I found the legs on the pedestal required jamb nut locking, as the legs have a tendency to allow vertical movement, when the threads are not locked in place by the jamb nuts. I tightened the rear brace and ensured all other hardware was tight, as well as ensuring equal load distribution at the four corners. The customer had a moderate load of several non-foam backed mats and I started a quick cycle to wet them, and then drain and spin for testing. The machine operated as expected and the vibration was satisfactory to the customer. No leaks observed during service."

Arrived on site with new sensor. Removed microwave from over range. Removed outside panel. Removed blower. Replaced sensor. Board was previously replaced and know board. Verified operation. Call complete.

"KRFF707ESS01 Arrived to inspect ice behind drawer. I found a very large mass of ice on the RC intake and inspected further. The fascia to ice bin gasket had a very large gap, allowing the ice maker system to constantly circulate moisture laden air from the ice bin, into the RC chamber, providing moisture into the RC at anytime the ice maker system was operating its fan. The ice maker housing will require a spacer gasket to be placed at the back of the housing assembly and the ice bin door will be required as well. Office to order parts and contact the customer to arrange return service. Tech GCO. I advised the customer to place towels around the machine after removing the contents and turning the cooking off, by depressing the rightmost two buttons, for three seconds and watching for the cooling off indicator in the top left of the screen. The customer will need to remove and replace towels within the lower part of the refrigerator every two hours, or sooner/as needed, to catch excess water and then to monitor the overflow in the drain pan at the front. After the defrost for 24 hours with both refrigerator doors open and a fan blowing into the refrigerator, the customer may resume use with the ice maker shut off, until our return. ; ordrng 1 W11399564 (Ice Bin Door) and 1 W11126056 (Adapter) and 1 GCO (GCO)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel UI not responding, I removed and replaced the panel fascia and placed the unit in diagnostics showing error code F7E8-motor stator over temp. Cleared the code and continued with repairs and removed and replaced the gearcase, clutch and slider and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11393685, W10754448, W10734521, W10915701, W11115285"

"Arrived on site for noise complaints. Banging noise after water is dispensed ordering pressure regulator and line,customer also played recording of loud frequency noise from compressor,ordering a compressor. ; ordrng 1 W11736670 (Compressor) and 1 W10786952 (Valve) and 1 8212547rp (Tube) and 1 Wpw10143759 (Drier) and 1 R600 (R600) and 1 W11506635 (Access valve)"

"Arrived on site for range tripping breaker. On arrival confirmed failure and checked power supply. Found 248(L1-L2), 124(L1-n), 124(L2-n) 0(g-n). Replaced w11182108 bake element, w10856603 broil element, w11696067 control. Tested oven and instructed customer how to broil unit for preheating to train gfci breaker to handle amp drawn from oven. Unit works as designed. Call complete"

"EV187NYRS00 Attempted to arrive. The customer advised they tried to cancel due to the warranty company telling them they could call their preferred provider at the time the scheduled, but calling them back later and telling them it had to be one of their servicers. The customer will contact us if they end up needing further assistance. No access to machine."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the sump assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11613480"

"WED6150PW0Arrived to inspect long dry times. The customer advised they have had loads that took nearly two hours to dry. I inspected airflow via vent restriction testing and found it with good flow. The time to temperature testing showed the machine heating and cooling at a very acceptable rate of heating at 38% and cooling at 62%, where most issues occur at 25/75 and worse. I verified the washer was likely spinning out and not the source of the issue. Further inspection reveled the drum had a significant amount of gapping when weight was placed in the drum and if shifted toward the front, the gapping was over 1/2. Office to order rear bulkhead. Office to contact the customer to arrange return service. ; ordrng 1 W11112242 (Bulkhead)"

"WED500CMW0 Arrived on site for noisy dryer. Upon arrival, turned unit on and heard and clicking/knocking noise. Proceeded to inspect unit closely and found unit now leveled and rear sheet metal cover to be bowed. Corrected all problems and made sure all mechanical components are working. Unit is now functioning as designed. No parts replaced"

"Arrived on site to test unit for burners not igniting properly, customer stated that front left burner is not igniting properly, tested unit found burner takes a long time to ignite, replaced and tested, unit is now running as designed no leaks detected job complete installed W11319683"

"Arrived on site to test unit for lid lock not opening, tested unit found drain pump not engaging do to connection loose, secured connection and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"WRT541SZDM03 Arrived on site for no ice production. Upon arrival, found bucket full of ice. Tested ice maker harvesting and found no issues. Water entered into ice maker mullion and no leaks detected at this time. Superintendent suspects construction workers used the ice while inspector was doing rounds. Unit is functioning as designed. No parts replaced"

"Arrived on site for water constantly running, checked switch and valve. All working. Turned water on and confirmed operation. Suspect switch got wet and cause it to close.. unit working as designed. Call complete."

"Arrived on site to test unit for not heating, customer stated that unit is heating but taking 2-3 cycles to dry a load, removed lint trap and found zero suction customer has attempted to clean vent, advised to hire professional to remove restrictions, advised not to use unit until vent has been cleared at this time job complete no parts installed"

"Arrived on site to replace previously diagnosed control, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11607637"

"WDF332PAMS0 Arrived on site for unit not turning on. Upon arrival, check power to outlet and receiving proper voltage. Inspected cord installation to unit and found wires snipped (pictures attached). Ordering W11697180 main wire harness. No water leaks present at this time. Office to reschedule ; ordrng 1 W11697180 (Main wire harness)"

"WDT730HAMZ0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11637583 control, W11613564 console and WPW10653840 door latch. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected"

Arrived on site for oven having power failures. Previous issue of door not closing on left still present. Customer also has picture of F6e0. Confirmed diagnsotics shows f6e0. Pulled unit from wall to access console. and found door gap got better almost. Checked and found large divider under the oven not allowing it to slide is it is not even. Customer says it is even. Advised we will order receiver as that is only other part. Replaced console and cleared codes. Advised to hook up to wifi for software update. ; ordrng 1 W11712405 (Left receiver) and 1 W11712406 (Receiver right)

"Arrived on site for range tripping breaker. On arrival found stable 243(L1-L2), 121(L1-n), 122(L2-n), 0(g-n). Replaced bake/broil elements w11182108/w10856603, and control w11696067. Tested oven and found it working as designed and instructed customer how to train breaker to handle amp draw over time by preheating oven with broil first. Call complete"

"Arrived on site for microwave not turning on. On arrival found thermal fuse had blown due to bad interlocks. I replaced diode w11256462, w11707984 fuse, and w11551558/w11551761 interlocks. Tested microwave and found it working as designed. Call complete"

"WFG550S0LZ4 Arrived on site for oven not working. Upon arrival, found display showing F1E0 interface failure. Proceeded to replace W11620570 control. Error message went away. Tested unit and upon further inspection, the door pries open and unit shuts off heat. Inspected hinges on door and found left hinge to be faulty. Ordering WPW10299227 passive hinge and WPW10299224 spring hinge. Customer agreed to reschedule Sept 20th; ordrng 1 WPW10299227 (Passive hinge) and 1 WPW10299224 (Spring hinge)"

"Arrived on site to test unit for no power, tested unit found excessive amount of condensation inside unit, found control is sending voltage but console not responding, replaced console and tested, unit is now running as designed, advised customer to keep home temperature above 75 degrees to prevent condensation in units or close vent in laundry room, job complete installed W11583883"

"Arrived on site to replace previously diagnosed harness and control, tested unit found harness is not needed but unit has a bad capacitor, replaced capacitor from truck stock PART#W11395618 and control as precautionary, unit is now running as designed no leaks detected job complete installed W11513246, W11395618"

Arrived on site for icemachine not draining properly. Removed from wall and found drain line was knocked. Fastened and tested. Call complete. Within warranty on previous repair.m

"Arrived on site for dishwasher not working showing f8e4. Diagnostics shows f8e4, f9e2, fae2. Cleared codes. All components pass test with no leaks. Water in drain pan. Found float did not reset. Replaced float. Found drain line was not lifted so water from sink was coming back after draining. Rerouted drain line. Verified operation. After running for some time I found a leak from left side. Inspected and confirmed water inlet tank was not properly secured. Secured and retested. No leaks. Call complete. W11545764"

"Arrived on site for unit showing f9e0. Entered diagnostics and also found f1e1, f9e0, f1e5. Customer says it may work once then next time not work. Checked voltage rd-bk=242v, rd-wh=122, r-g= 122, bk-wh=121, bk-g= 120. Cleared codes. Test and microwave working as designed. Ordering inverter, magnetron and appliance manager as I am unable to duplicate issue. Reset for thurs pm. ; ordrng 1 W11578579 (Inverter) and 1 W11578959 (Magnetron) and 1 W11325786 (Control)"

Arrived on site for washer making a knocking sound when washing towels or blankets. No error codes. Ran diagnostics and found no problems. Unit working as designed. Call complete.

"WED4850HW0 Arrived on site for unit not powering on. Upon arrival, inspected breaker and found to be tripped. Turned breaker back on and ran unit on high temp for 30 minutes. Unit is functioning as designed. No parts replaced"

"WRF736SDAM14 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W10837274 plate chute and W10503521 rack shaft. Upon replacement, found holders broken for the rack shaft (picture attached). In addition, found drain clogged inside FC. Cleared all ice buildup and cleared clog. Ordering W10822606 auger motor and W11668671 FC rails. No water leaks detected at this time. Customer agreed to reschedule Sept 19th.; ordrng 1 W10822606 (Auger motor) and 1 W11668671 (FC rails)"

"Arrived on site for freezer door issues and icemaker. Ice bin half full,ran diagnostics,good air flow ,ran harvest test passed,ran fill test passed,changed defrost setting to basic,selected max ice option on ui. Found resistance from freezer door brackets ordering new brackets. ; ordrng 1 W11241580 (Bracket L) and 1 W11241268 (Bracket R)"

Arrived on site to test unit for tripping breaker. Replaced bake(W11182108) and broil(W10856603) elements. Removed ground from terminal block and heated unit to 500? with no issues. Reconnected ground and heated unit to 500? and advised customer to allow unit to run for 2hrs. Unit now working as designed. Job complete.

"Arrived on site to test unit for gas leak, tested unit found gas not burning up efficiently in the oven, adjusted air gas mixture valve and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for no power, customer stated that beaker and voltage has been verified and it is good, tested unit found no incoming power, inspected breaker and found it tripped, customer was not aware that the breaker is located outside, reset breaker and tested, unit is now running as designed all elements are engaging and heating properly, advised customer that if breaker continues to trip more often then the breaker will need to be replaced job complete,no parts installed"

"Arrived on site to test unit for overflow conditions. Upon arrival maintenance stated tenant complained about the unit flooding the apartment. When maintenance ran a cycle there was no issues. Ran diagnostic cycle, there was no over flow conditions during testing but i did find the pressure hose is linked slightly causing an intermittent over flow condition. Adjusted pressure hose and worked the kink out. If issue persists recommend returning with main harness. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for burning smell. Upon arrival customer stated clean lint message would appear and a burning smell came after. Tested unit, unit does have a smell but its more like a chemical off gas smell. Removed vent hose and smell has been eliminated. Smell is coming from the vent hose off gassing. After a few cycles smell should be completely removed. Also ran a vent test and found it poor. Removed vent hose and ran a vent test and found it venting properly. Advised to customer to contact installers to inspect the venting and diagnose why the venting is poor when hose is connected. Unit is running as designed, no parts installed, job complete."

"Arrived onsite for concerns of food freezing on ideal setting and spoiling on setting just below. Advised customer on basic use and care principles and operating of refrigerator based on airflow design and loading. Reported findings of temps normal at time of service to techline, spoke with Arturo Sr#7739904859 Provided customer instruct. No parts used. Recommended customer monitor temps and provide picture documentation in event of ongoing failures."

"Arrived on site for oven not holding temp. Ran preheat and after first cycle and igniter would keep clicking after igniting then shut down . Ordering igniter ,harness,and spark control. NO gas leaks detected,no parts installed . Return set 9/20. ; ordrng 1 W11524031 (Igniter) and 1 W11449506 (Valve) and 1 W11162730 (Spark control) and 1 W11645866 (Bake harnes)"

"Arrived on site for dishwasher showing error. Found f9e2, f8e4. Found unit is leaking and causing drain to run since overflow pan gets full. Leak is from the left side of tub. Will need new tub. Office will call to schedule. ; ordrng 1 W11409866 (Tub)"

"Arrived on site to inspect dishwasher making a loud sound upon further inspection, I placed the unit into diagnostics and observed no error codes. I ran a test cycle next but still could not replicate the noise. I started a heavy cycle and waited and was able to observe a loud squeaking sound caused by the diverter rubbing. I am ordering the diverter disk and cover W11679656 W11662107 I am scheduling return service for 9/18 no water leaks observed during service ; ordrng 1 W11662107 (Diverter disc) and 1 W11679656 (Diverter cover)"

WRS325FDAB02 RG: Arrived on site for a refrigerator having issues with the housing door. Further inspection found housing door had failed wasnt locking . Installed part#w10862460 tested product works as its designed no visible water leaks from water supply.

JJW3430LM00 RG: Arrived on site to install parts and realign left door hinge. Installed part#w11598137 part w11369884 air deflector was damaged in the box will need to order new one and return . ; ordrng 1 W11369884 (Air deflector)

On arrival verified complaint of unit constantly draining. On inspection smelled board was burnt. Replaced main control and ran diag. All systems are now working correctly. Ran calibration on unit. Job complete installed w11607637 cntrl elec.

"WOES5030LZ01 Arrived on site for unit not having power. Upon arrival, unit has no display and no signs of power to the unit. Proceeded to check outside breaker and found switch to be in the off position (picture attached). Ran broil and bake cycle for 30 minutes to burn off factory coating on the heating elements. Unit did not trip. If tripping breaker becomes continuous, recommend customer to contact builder to change out breaker within the 1 year home warranty. Unit is functioning as designed. No parts replaced"

On arrival verified complaint of torn gasket. Per previous diag replaced the RC RH gasket. Heated it up to form correctly and advised customer to leave door shut as best as possible for gasket to retain is new shape. FC door switch is still working. Job complete installed w10830274

On arrival verified complaint of door not closing or staying closed. On visual inspection found latch damaged and hinges have bent the metal inner door. Bent inner door back into proper shape and replaced latch. Door now closes correctly. Advised customer to not use door as a platform. Job complete installed 279570

"Arrived on site for an oven. That is tripping the breaker. Inspected unit and work area. Customer advised that they try to run the bag cycle for the first time and it tripped within two minutes. She advised that she was unable to get the unit powered on. I went out to the breaker and found the breaker had tripped. Per Whirlpool, they have advised doing a burn off on the elements by removing the ground wire from the machine and running the unit up to 450?. I wanna head and did that and reattached the ground wire. I ran the unit back up to 450?F and advised the customer to let the unit run for two hours to burn off any excess moisture in the elements. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived onsite for dryer door not closing. I found the door not to be holding on the catch. After talking with customer she said the door switch paddle also broke off. Will need to order door switch and return with all parts. RS for September 17, 2024. (09/17/24).Ordering WP3406107 switch dor; ordrng 1 WP3406107 (Switch dor)"

"On arrival verified complaint of noise, on inspection found evap cover is vibrating and condensation housing is vibrating. Added dampening pads and adjusted both. Noise has been eliminated. Job complete installed 4x w11113654"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised the unit was working great and then it just completely stopped about a week ago. I checked temperatures and found the temperature in the freezer at 2?F. I removed the ice container and found three ice cubes that were stuck in between the icemaker and the bay alarm causing the icemaker not to continue moving forward with making ice. I removed the ice from the bay alarm and found the unit immediately start cycling through. I found the unit harvest and fill as designed. I advise the customer of the issue in the unit is working and operating as designed. Call complete. No parts were installed.

"Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer stated that the unit does tumble and heat but it is taking them 3 to 4 cycles to dry clothes. I tested the unit and confirmed the unit was tumbling and heating. I gained access to the back of the dryer and found lint build up inside the vent hose. I check the vent going into the wall and found that the vent in the wall is extremely shallow and only 4 inches deep into the wall. I did advise the customer that it is possible that because the vent is so shallow, there may be a partial restriction as the unit is trying to vent out. I also explained that there may be some sort of clog inside the venting system as well due to the unit, tumbling and heating. I did advise the customer that airflow would be the only other issue that could cause the dryer not to dry clothes. The customer advised that he will contact his property owner to get the vents cleaned and if that does not work, will try to see about what they can do with the venting within the home. The unit is working and operating as designed. Call complete. No parts were installed."

Arrived onsite to replace previously parts diagnosed. I replaced the upper rack and heating element that was diagnosed. I found the detergent dispenser to be working as designed and the gasket to be in tact. When I opened the lower rack I found the color to be mismatched with the units rack colors. It was Grey instead of white. No water leaks present at time of service. Re ordering W10781857 lower rack. Installed W10826745 upper rack and W10518394 element. Office to RS.; O-emld tckt

Arrived onsite for dryer to replace previously diagnosed parts. Upon arrival while trying to replace the feet on the left side found base damaged and could not install leveling feet on the right rear side. Installed the 3 other feet due to damage and could not be bent back. Will need to order new base and feet. Will return with lint screen. Ordering 8533643 cabinet assembly and 4392065 roller kit. Office to RS. Weigh for 2 hours. Documented photo of damages.; ordrng 1 8533643 (Cabinet Assembly (White)) and 1 4392065 (Roller kit)

Arrived onsite for refrigerator running all the time. Upon arrival customer stated the fan would keep running when door was closed. I found the fan to be working as designed and would turn off when refrigerator reached set temps. I explained to the customer that since it is a single evaporator the cool air from the freezer transfers over to the fridge compartment to cool it. I explained that once the fridge reaches set temp the fan will shut off. Unit is operating as designed. Call complete. No parts installed.

"Arrived on site to test unit for leak. Inspected unit and found unit had the old style tub ring, and noticed softener dispenser has extreme buildup causing water stream out to be held up and split into 3 different streams of water. The buildup coupled with the old style tub ring caused the water stream to be redirected outside of the tub during a load when the weight of the clothes and water dropped the basket, causing a major leak. Replaced tub ring (W11590590) and softener dispenser (W11569112). Tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no starting. Upon arrival customer stated unit does start but some cycles end up not spun out and soaking wet. Customer was washing a large blanket at that time, she also tried smaller loads 3 towels, but still ends up wet. Ran diagnostic cycle and found all components properly engaging. Informed customer that the load sizes recommended for this unit is 20-40% of the basket. If the load sizes are too small they group together and throw the basket off balance when in the spin cycle. When washing blankets, they hold a lot of water causing it to be extremely heavy and once again throwing it off balance. After unit tried to rebalance 3 times the cycle will stop causing clothes to end up not spun out. Advised to keep load sizes to the recommended amount. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for gas smell. Upon arrival customer stated that when she uses the oven the gas smell lingers and is really strong. Had a gas company come out to inspect and he said there is a lot of gas being released from the burner tube. Inspected tube and found shutter opened all the way. Closes shutter 90% and tested unit, gas smell has been eliminated and customer approves the improvement. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived onsite for unit not cooling properly. Checked temperatures and recorded FC 14 degrees RC 43. Checked for leaks and found none. Ran Test 4 step 1 6/0 psi, step 2 no change, step 3 -10/110, step 4 same, step 5 -10/110psi. Unit did not equalize, 2/111psi over 20 min. Called tech line due to pressure discrepancies. Also found RC evaporator encased in ice. Spoke to Rob SR.7739905429. Recommended flushing system with nitrogen for potential restriction. Replacing drier, pulling extended vacuum and recharging. Did as requested. Unit has evaporator encased in ice and will need to be remedied. Potential causes would be from bowed Drain pan, shims, rc evaporator fan motor and harness, or damper motor. However none of those components are covered (only sealed system is covered). Due to the potential of multiple failures of this model no single part is guaranteed. Customer is not confident in moving forward and would like to contact Costco/Whirlpool. Job complete"

Arrived on site for dishwasher not completing cycles. On arrival found unti wouldnt drain due to disposal cap not being removed. Removed cap and tested dishwasher. Found it working as designed. Call complete

"Arrived on site for small leak. Found leak at icemaker line connector union,replaced connector ran icemaker fill passed no leaks. Used WP2198677; used 1 WP2198677 (Connector) from stock"

"Arrived on site to inspect unit for not cleaning dishes and having to be manually drained. Upon closer inspection found pump and motor failed, replaced pump and motor. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site to install previously diagnosed and ordered part. Due to the far right cooktop panel being badly discolored, I was to remove and replace the panel and I found the new panel is badly discolored as well and damaged at the bottom right corner and paint is chipped at the back burner area (photos). I contacted techline and spoke to Kurt and advised of the issue. Kurt provided a text and I sent photos of the far left panel, which is good and has been replaced already. I provided a photo of the new panel and a photo of the far left and the new panel to show the discoloring of the new panel. Kurt recommended contacting trade partners and get the newest panel they have to replace it. Documented info under current SR#7739819017. I advised the customer of my conversation with tech support and am ordering another panel. Office to schedule return service. No gas leaks detected during service.; ordrng 2 W11328972 (Cooktop far right panel)s"

Updated model number. Arrived on site for unit. Not making ice on arrival. Inspected unit and found ice. Ben was full of ice. Took a picture. Ran icemaker harvest test and unit harvested batch of ice as well as filled for the next batch. Also test dispenser to make sure ice was dispensing and unit is functioning properly. Job complete. No parts used.

Arrived onsite for washer not washing. Upon arrival I found no error codes present. I ran a diagnostic cycle and unit completed the cycle with no issue. I went over with the customer about the use of the washer and how she should be loading her clothes. No water leaks present at time of service. Call complete. No parts installed.

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11643701"

"Arrived on site to replace control and keypad diagnosed on previous trip. Replaced control and keypad, Estes unit, unit is running as intended. Job complete. Office to charge card on file. USED WP8507P390-60 WPW10207928"

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness, tested unit, unit is running as intended. Job complete. USED W11245674"

"Arrived on site to inspect unit for starting but shutting down immediately afterwards. Called tech line, per test with tech line door switch is reason for unit running for only one second. Per tech line replace both interlocks SR#7739908573. Replaced both interlocks, tested unit unit is running 2-3 seconds then shutting off. Found as soon as turntable begins to move is when unit shuts off. Will need to order turn table motor and return. Rescheduled for 9/18; ordrng 1 W10642989 (Turntable)"

"Arrived on site to test unit for not dispensing softener, tested unit could not find any issues, called tech line, was recommended to replace control, replaced control and advised customer to test, at this time job complete installed W11322901"

"Arrived on site to test unit for no power, tested unit found it has power but wash motor not engaging, replaced pump assembly and tested, unit is now running as designed no leaks detected job complete installed W11613480"

"Arrived on site to install previously diagnosed bracket and screw, installed and tested, unit is now functioning as designed, job complete, installed W10837731, W10883315"

"Arrived on site test unit for loose console, tested unit found no unusual movement, removed top and showed contractor that mounting screws are in place unit is functioning as designed, job complete no parts installed"

"Arrived on site for dryer not heating. On arrival confirmed issue and found cutoff broken and element starting to ground out, replaced 279838 element, and w10900067 cutoff. Tested dryer and found it working as designed. Call complete"

"Arrived on site for refrigerator not cooling properly. On arrival confirmed failure. Customer also stated unit was dispensing ice. On arrival found signs of compressor over heating and locking up at random. Also found auger motor and impeller broken from one another. Ordering W11557425 compressor, wpw10309864 divider, w11671282 dispenser motor, w11378860 spacer, wp63052 impeller, and will need to return with previously sent parts to preform a sealed system and dispenser repair. Office to reschedule once availability of parts is known.; ordrng 1 W11557425 (Compressor) and 1 wpw10309864 (Divider) and 1 w11671282 (Dispenser motor) and 1 w11378860 (Spacer) and 1 wp63052 (Impeller)"

"Arrived on site for washer making a screeching noise and not staying balanced. On arrival found belt rubbing heavily on cam. Found small amount of oil form Gearcase. Replaced w11449840 gearcase,w10721967 cam, and wpw10006384 belt(truck stock). Tested unit and found washer working as designed with no leaks and noise gone. Call complete ; ordrng 1 wpw10006384 (Belt)"

Arrived on site to replace seized auger motor. Replace the motor and tested. Unit is now dispensing properly. Job complete. Used w11671282

Arrived onsite for range tripping the breaker. I removed the ground wire and ran unit to 500 degrees. Once temperature was reached I re attached the ground and set it back to 500 on bake. I told the office to shut off the range after 2 hours. Call complete. No parts installed.

"Arrived on site for washer not cleaning or starting cycles properly. On arrival found stable power supply, and no errors in diagnostics. Ran diagnostics and found no immediate faults. Ran a normal wash cycle and found unit would only fill, with no sensing or agitation cycle occuring. Replaced control w11608056 and actuator w11481722 then reset and test washer with laundry. Found it working as designed with no leaks call complete"

"Updated model. Arrived on site for unit making loud noise daily. Upon arrival ran through several test, but was unable to duplicate noise. Noise did not present itself during the visit. Notified customer that if unit continues to make noise please try and take a recording so that we can better identify where it is coming from or what it is. Other than the noise the unit is functioning properly. Job complete."

"Arrived on site for dryer making an intermittent rattling for random durations of time. ON arrival customer provided multiple videos of sound but I couldnt replicate noise and spoke to techline Sr#7739818305 to report prior repairs and current findings. Per techline we need to installed W11481730 bracket, w1596046 seal, w10888146 housing, and wpw10121316 clamps(2x) and return with previously sent parts. Rescheduled customer for 09/20/24 to complete repairs. ; ordrng 1 W11481730 (Motor bracket) and 1 w1596046 (Seal) and 1 w10888146 (Housing) and 2 wpw10121316 (Clamps)s"

"Arrived onsite and removed and replaced compressor. Found little to no charge in the system. Installed dye drier and access port and pulled vacuum for 15 minutes. Vacuum held. Charged unit to spec and tested. All checks good. Unit is now beginning to cool. W11504434,W11582579, WPW10143759, W115066635"

Arrived onsite and replaced valve. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for unit not removing odor. Inspected and found blower is positioned correctly for external ventilation. Damper door is functioning and external vents are functioning. Unit is functioning as designed. Customer expectations are for full vent hood performance. Explained the difference in CFM. Customer understood. Job complete. No parts used

Arrived on site to installed ui control. On arrival installed units and tested ovens. Found both working as designed. Call complete

"On arrival verified previous diag of gearcase leaking oil and drain pump failed. Replaced drain pump, gearcase, and slider. Ran diag and checked all components are now functioning. Ran calibration. Job complete no leaks during service installed gearcase w11449841, drain pump w11396717, slider w10734521"

"Arrived on site for refrigerator fan not working. Removed evaporator cover. Replaced freezer harness and fan motor. Verified operation. Advised customer reservoir must be thawed by leaving unit unplugged for water and ice to work again. Left unit unplugged. Call complete. W11566475 , WP2315549"

"Arrived on site for refrigerator not cooling, collected existing refrigerant. Replaced precooler, filter drier and compressor. Pressure check and confirms no leaks. Vacuumed and recharged. Verified heat transfer across compressor. All complete"

Arrived on site for washer moving. Diagnostics test shows no errors. All components pass test in diagnostics. Removed front panel. Replaced all for shocks as precaution. Verified operation. Call complete.

"Arrived on site for broken strike. Diagnostics shows no errors. Found all components functional. Found water hoses not tightened in back. Tighten and secured. Replaced strike and latch. Verified operation, call complete."

"Arrived on site for noise complaint. Diagnosed noise is vibration between evaporator fan cover,fan housing and fan guard,removed guard adjusted cover added sealer between guard and cover noise not present."

"Arrived on site for rattling noise and no cool in fresh food section. Removed evaporator cover found evaporator incased in ice,found heater not connected to harness,connected harness,ran diagnostics,heater powered on and started defrosting. Rattling noise from condenser fan blade rubbing against housing,adjusted housing and fan assembly noise no longer present"

"Arrived on site for no cool. Freezer reading 35? removed cover found frost only on inlet of evaporator,diagnosed a sealed system issue ordering a compressor and evaporator in case needed. ; ordrng 1 W11566897 (Evaporator) and 1 W11736670 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used wpw10143759,w11506635,w11557425"

Arrived on site to test unit for no ice production. Found ice maker mold had ice cubes formed and not responding. Replaced faulty ice maker(W10873791). Ice maker completed harvest cycle test 44. Ice maker filled properly. No leaks detected. Job complete.