"Arrived on site to test unit for no incoming water, tested unit found cold water valve left shut and customer was not aware of the position it needs to be, opened valve and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to diagnose noisy washer. On arrival customer informed me that the unit was banging pretty hard on a recent load of sheets /mattress pad. I tested the unit and found all mechanical components and suspension good. I checked the level and found the level was quite a bit off. I leveled the unit and ran a high speed spin and could not duplicate any failures. Advised the pad likely absorbed a ton of water, which will cause it to go off balance compared to sheets and to balance accordingly. Also found a bolt matching the motor bolts under the unit, but found no missing bolts on the unit. Unit now working as designed and balance. No parts used."

"Arrived on site to follow up on microwave that was not powering on. On arrival I replaced both interlocks due to 2 bad switches. Once new interlocks were in, found the board was sending 120, but there was an issue with the neutral. I replaced the filter board / filter board fuse and control. Retested and found unit now powers on and heats as designed. Root cause of failure was a failed upper interlock switch, which back fed and took the other parts out. Parts used - W11551558, W11551761, W11707984, W11342846, Wpw10531156."

"Arrived on site to diagnose freezer making noise at random when running. Customer showed me a video of the noise which sounded like ice on fan blades. I removed the cover and found no ice near the fans and all noises normal. I also found the unit didn't have but a couple of items in it, which can also cause the unit to be constantly running. Advised to try and capture video and check if the noise dissipates / get louder when the door is open. Customer will follow up if noise returns or gets louder once the unit is loaded. Could not duplicate at this time, no parts used. Call completed."

"Arrived on site to diagnose washer that is not fully spinning out clothes sometimes. Larger loads seem to be affected. Customer can get it to finish with drain and spin. I checked a couple of cycles and found the spin was set to off (known issue with these UIs), and advised to double check before hitting start. Outside of that, I found no error codes or anything indicating a reason to not spin out other than overload / off balance. Advised on proper loading. Could not duplicate failure. Unit ran fine with no excessive vibrations on high speed spin. No repairs made."

"Arrived onsite for unit having failed compressor. Inspected and confirmed compressor failure and found leak at manufacture drier. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is functioning properly. Customer will give 24-48 hrs to stabilize. Job complete. Used w11580057, wpw10143759 and w11506635."

Arrived onsite for unit not making ice. On arrival unit has full bucket of ice. Found unit not dispensing ice. Found auger motor seized not turning. Needs Auger motor replaced . Set to return Tues the 20th.; ordrng 1 W11671282 (Auger motor)

"Arrived onsite for unit with no power. Found breaker tripped. Flipped breaker and tested. Unit tripped again on preheat. Power cycled and Isolated components. Broil to 350 degrees. Took pic. Then cycled to bake and set to 350 degrees. Reached target temperature with no issues. Ran unit at 400 degrees and cycled for 30 min. Recommend breaker be replaced by builder. Preferably a breaker with less nuisance tripping, GE breaker. Owner will discuss with builder. Job complete. No parts replaced"

Arrived onsite for unit drain pump running continuously. Tested and found relay stuck allowing constant 120vac supply to pump. Needed control replacement. Replaced control and tested. Unit is now functioning properly. Used w11513246

"Arrived on site to diagnose dryer shutting off on sensor cycles a few minutes into the cycle. On arrival I found customer had some sheets in there with a stopped cycle that still had a good level of dampness. I ran the unit and it stopped after about 4 minutes and timer never moved. I called tech line and inquired about what factors cause a sensor cycle to stop. Recommended repair is to replace the moisture sensor harness, then run and test at the control. If control is stopping while moisture reading is still active, replace control and retest. Return visit set for 8/23. Ordering harness and associates items. ; ordrng 1 W11733951 (Control) and 1 WPW10298258 (Sensor harness) and 1 W11310055 (Main Harness) and 1 WP3387223 (Sensor Bars)"

Arrived onsite for unit not cooling. Upon arrival. Unit was unplugged. Found no signs of excessive defrost water from defrost issue. Powered unit and compressor energized. Allowed unit to run and unit began cooling. After 30 minutes found only partial frost pattern and compressor making rattling sound. Unit has Inefficient compressor. Order 2 hr sealed system repair. Office to reschedule ; ordrng 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier) and 1 2hr (2hr) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen)

"Arrived onsite for unit not powering on. On arrival inspected unit. Found not responsive. Inspected and found unit plugged into disposal socket, powered buy separate switch. Plugged unit in proper outlet and unit powered on. Ran diagnostics and found no error codes. Ran test cycle and unit is functioning properly. Customer will monitor. Job complete . No parts used"

"Arrived on site to test unit for shutting off, tested unit found unit is running properly but vent test failed do to restriction, advised maintenance to clear out vent and if issue continues to call us back at this time job complete no parts installed"

"Arrived on site to test unit for not cooling properly, tested unit found frost forming only on first two coils of evaporator and the bottom wet condensation, unit has a weakened compressor, recommend replacing compressor, evaporator, evaporator motor, dye drier and access valve, ordering compressor, dye drier, access valve, R600 and nitrogen office to reschedule no parts installed ; ordrng 1 W11598434 (FC evaporator) and 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for not draining, tested unit found it is agitating but spin not engaging, inspected lid switch and found it split in two, will need to replace switch to diagnose further, switch was run without, rescheduled for 8/16; schdld next appmnt for 8/16 FRI !"

"Arrived on site to replace previously shift actuator, found front access and rear access plates are removed and screws are missing, replaced actuator but unit is not going into spin, Attempted to run diagnostics but E5 is popping up, attempted to replace but lid lock provided is not to correct part, will order latch and return, office to reschedule installed W11614637; ordrng 1 W11371714 (Latch)"

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit uninstalled and sitting in the kitchen area near to where it should be installed and all hoses disconnected (photo). I moved the unit over to the sink area and connected the water line and plugged the unit in and placed the drain hose into the sink and placed the unit in diagnostics showing no error codes. Continued with testing and once the unit filled with water and the spray arms began to spray the water, I found water leaking from the bottom right side front corner where the tub side joins the bottom panel (photos). The tub is not sealed in this area. I am ordering the tub, heating element and CNOTE-2HR JOB and office to schedule return service. I will return with all prescreened parts. Unit hoses were disconnected and unplugged and moved back to where I found it. Returning tech to replace the tub, sump assembly and install new element and remove model/serial placard and transfer it to new tub. All water cleaned up at end of service. No one available to sign for receipt. Notified customer of diagnosis and left message. No parts installed. ; ordrng 1 W11409866 (Tub) and 1 W11537778 (Element) and 1 CNOTE (2 HOUR JOB)"

Arrived onsite and replaced control box and advised unit should be defrosted to resume normal function. All checks good.

"Arrived on site to test unit for improper tension on the door. Upon arrival spoke to the builder and the builder stated that the home owner felt like the tension on the door was too strong. Inspected unit found no obstructions to the hinge or spring causing more resistance. Tested door mechanism, when pulled down the door stays in place. Unit is designed to make sure the door stays in the location it was opened . Tested all angles door does not shut on its own or drop down. Stated to builder that since the unit is new the springs will be a little more stronger than what the home owner is used to due to manufacturer future proofing the unit. Tension will slightly change over time. Unit is functioning as designed, no parts installed, job complete."

"Arrived on site to inspect range oven not heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Also found the unit is connected to WiFi. Using my multimeter, I placed my thermal couple in the center of the middle rack and tested the unit on Bake at 350 degrees. At preheat, my meter was reading 388 degrees, which is normal according to,the owners manual and the preheat temps will get higher than the setting to offset temps when opening the door and allowing the unit to get back to preheat temps faster. Tenant was not home; therefore, I explained my findings to the head of maintenance and explained how the unit operates. I made recommendations for use and care to pass along to the tenant. Unit is operating as designed, job completed. No parts installed."

"Arrived on site for cooling issue. Found evaporator cover covered in ice,ran diagnostics defrost thermistor reading open,ran heater test passed heater powered on,defrosted upper section replaced defrost thermistor ran thermistor test again passed. Defrosted evaporator reassembled freezer compartment checked air flow good. Used wpw10384183; used 1 WPW10384183 (Themistor) from stock"

"Arrived on site to inspect unit for not cleaning dishes. Upon closer inspection found pump was not spraying water through arms but could hear it attempting to energize. Replaced pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

Arrived on site to inspect unit for vent fan not operating. Upon closer inspection found with new blower motor and control unit would work on high but low speed never operated. Ordering all corresponding parts. Office to reschedule. USED W11100651 W11100652; ordrng 1 W11099741 (Cover) and 1 W11100651 (Motor) and 1 W11282989 (Transformer) and 1 W11099740 (Capacitor) and 1 W11100652 (Control)

"Arrived on site inspect unit for screeching noise. Upon closer inspection found roller and idler failed as well as a few dollars in various coins through cavity. Removed coins set aside for customer, replaced idler and rollers from repair kit. Tested unit, unit no longer screeches. Job complete. USED 4392065"

"Arrived on site for control not powering on. Upon arrival,test unit and confirmed issue. Test polarity and is correct. Pressed reset button and lights only flickered. Need to replace control. Replaced control W11603811. Test unit and is now operating as designed. No leaks present at this time. Job complete"

Arrived on site for cooktop tripping breaker . Prior to tripping water had boiled over into switch . Switch has dried out at time of visit . All burners are igniting properly . Switches are in good condition . Double checked polarity in outlet . Unit is no longer tripping breaker . All checking normal . No gas leaks detected at time of service . Job complete

"Arrived on site for leaking water. Upon arrival, inspected unit and see evidence of leak with wet floor. Found load and go dispenser filled to top with water. I believe there is some type of back flow. Also found leak from front bottom of unit. Need Autho for 2 men to unstick dryer. Need to order dispenser, load and go dispenser and return with prescreened parts. Office to reschedule ; ordrng 1 W11321010 (Load n go dispenser) and 1 W11524105 (Dispenser) and 1 2man (2 man) and 1 Needautho"

Arrived on site for washer making noise when starting up. Ran diagnostics got 7-3 code . Found slider collar had shifted . Replaced slider W10734521. Ran calibration and diagnostic wash test all checked normal. No water leaks detected at time of service. Job complete

Arrived onsite for an oven that is smoking and there is no residue inside it. The customer stated that the smoking is not the main issue. He stated the issue is the oven bottom is not in the oven correctly. I found the left rear of the oven bottom not in place and the oven bottom is warped and now it will not fit correctly. The bottom will need to be replaced. Ordering W11098799 oven bottom. RS for Friday 8/23/2024.; ordrng 1 W11098799 (Oven bottom)

Arrived onsite for Refrigerator making humming noise. Customer stated at times it will make a loud noise like a saw. Upon inspection I found the freezer evap cover and evaporator to be pushed out of place. I corrected the evap cover and evaporator and also replaced the evap fan motor because the fan motor was making the noise. Unit is now operating as designed. No leaks present at time of service. Call complete. INSTALLED WP2315549 EVAP FAN.

Arrived onsite for dishwasher not draining. I ran the dishwasher through multiple diagnostic cycles and found the dishwasher to be draining without issue. I noticed a lot of suds buildup and cleared it out for the customer. I went over use and care for the customers unit. The dishwasher is operating as designed at this time. No water leaks present at time of service. Call complete. No parts installed.

Arrived on site for washer not spinning. Customer said someone just replaced suspension. Inspected under washer. Found rotor screw loose. Evidence of leak. Found agitator was loose. Removed and found agitator teeth worn. Extra time requested for removal. Office will call to schedule. ; ordrng 1 W11252784 (Washplate) and 1 Extratime (Extra time) and 1 280146 (Rotor)

Arrived onsite to replace previously diagnosed parts. I replaced the motor on the dryer as it was previously diagnosed to be failed. The drum is now turning and operating as designed. I shop vacuumed all the lint out of the dryer. Unit is now operating as designed. Call complete. INSTALLED W11126010 MOTOR.

737_240-9912 phone number. Please delete 512-844-2335. Arrived on site for noise. Found noise is vibration noise when compressor in high speed. Removed back panel. Found tubing looked good. Used leveling legs and adjusted so vibration noise went away. Call complete.

Arrived onsite for dryer noise unit 1247. Inspected dryer. Made minor adjustments to base foot support front left to improve dampening. Unit is now operating as designed and within spec. No parts used.

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete no parts installed."

"On arrival verified complaint of not sensing wet clothes are dry. Checked moisture sensor and found it is registering correctly on my meter. Unit is venting correctly. Recommend control board for not registering moisture sensor, ordering W11728014 1x. Reschedule for 8/22; ordrng 1 W11728014 (Control)"

Arrived on site and replaced damaged agitator(W11550891). Unit now working as designed. Job complete.

Arrived on site to test unit for LF and RF burners long ignition at times. Adjusted burner heads per service pointer W11643965 and unit working as designed. Advised customer different factors play into unit igniting and at times will take longer. Complaint is normal part of operation. No leaks detected. No parts replaced at this time. Job complete.

"WRX986SIHZ03 Arrived to inspect moisture on door. I found the gasket had been replaced by the dealership and the liner was separated from the outer door, allowing excessive air movement. Office to order door and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11435360 (Fc door)"

"WDP5408876 Arrived to inspect non-operation. Service test mode had F4E3 and F7E1 errors stored and I cleared for testing. I found the unit had all functions present, except for circulation pump. I verified line VAC to the pump and then found 38VAC with low Z testing, denoting a failing component on the control board. Returning tech will need to install the sump assembly and control. No leaks observed during service. ; ordrng 1 W11613479 (Sump Assy)"

"MVW4505MW1 Arrived to inspect operational issues. I found no stored error codes and allowed a complete service test mode to operate, after calibration. The unit completed with all steps and no other issues of the drive system. I discussed operation of the machine with the customer and advised on detergent type and amounts. Operational test good, no leaks observed during service."

"Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection, I placed the unit into diagnostics and observed error codes F7E1 (no heating) and F4E3 (motor not running). I verified that the motor was receiving proper voltage indicating that the motor is at fault. I replaced the pump and motor and retested the unit. Unit is now operating as designed. No water leaks observed during service. W11025157"

Arrived on site to inspect wall oven with error code F8E0. Upon further inspection did not observed fan operating. I removed microwave installed above the oven to gain access to the junction box where the oven was wired. I replaced the fan a reassembled the unit. I tested the unit and fan is still not operating properly. Will require a return visit for further diagnosis and repair.; O-emld tckt

"Arrived on site to test unit for center burner not igniting. Tested unit, all burners are getting a spark and gas but gas dispersion on the center one is not ideal, only 25% of the burner ignites. Took apart burner head and found oil and debris covering gas pathways. Cleaned burner head and tested, only 75% of the burner head ignites. Replaced burner head (W11435660) and tested, ignition is now proper with 100% of the burner head ignited. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for broken part. Upon arrival customer stated unit is not latching, inspected unit found strike has been broken. Replaced strike (W11457841) and tested unit, unit is now latching and is running as designed, no leaks detected, job complete."

"Arrived on site for dishwasher leaking from left front side of tub . Found tub dented and leaking from tub weld . Ordering tub ,weight 2hrs . Call to set return . No parts installed ; ordrng 1 W11409866 (Tub) and 1 Weigh2hrs"

"Arrived on site to test unit for house. Upon arrival customer stated unit would make a loud noise intermittently, presented video, noise is coming from the FC. Gained access to evaporator coil and found ice build up on top of the evap fan shroud. Ran ice maker cycle and found water is leaking from the funnel, down the back wall and getting frozen on top of the shroud, building ice and eventually making the fan blade make contact creating a loud noise. Added a full tube extension (WPW10496649) from truck stock to the end of the existing fill tube, used silicone to seal around the fill tube contacting the back liner. Ran an ice maker cycle, fill tube leak has been eliminated. Removed all the ice on the fan shroud, evaporator fan is running loud. Replaced evaporator fan motor (WP2315549) and tested unit, all components are now properly functioning and unit is running as designed, no leaks detected, job complete."

Arrived on site to test unit for not dispensing ice. Found coupler edges were rounded out and skipping on ice container coupling preventing from dispensing. Recommend coupling and ice container. Office to reschedule. ; ordrng 1 WPW10293212 (Chute) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W11244434 (Ice container)

"Arrived on site to test unit for door gasket issues. Found door gasket had damaged retention clips. Replaced gasket(W11542153), tested unit to 350 with no issues. Unit is now working as designed. Job complete."

"Arrived on site to inspect dishwasher not coming on. Upon further inspection, I found that the customer had unknowingly switched off the power to the unit from a switch located under the sink. I powered on the unit and placed the unit into diagnostics to check for any error code just in case. No error codes found and unit is operating as designed. No parts used. No water leaks present during service."

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I found the unit rocking back and forth from front left to back right. I found the back right leveling leg was broken. Using my vent test kit, I tested the airflow to the unit and the first two tests failed (photos). I removed the vent tube from the back of the unit and retested airflow again and the unit passed (photo). I advised maintenance that the vents in the wall need to be checked (new apartment complex) for blockage. I tested the unit with the door open and the switch closed and found the element illuminating the back left corner vent area of the cabinet (photo) telling me the unit is getting proper voltage. I attempted to adjust the back right leveling leg and found the corner of the cabinet where the leg attaches is badly bent and the leg threads are badly damaged. I am ordering the the cabinet and leveling legs (pkg 4) and CNOTE-2HR JOB. Office to schedule return service due to the availability of parts. Unit is heating properly at this time. Maintenance advised that they might move the unit to another unit that is vacant to assist the tenant. No lint observed during service, no parts installed.; ordrng 1 8533643 (Cabinet) and 1 W11025920 (Leveling feet (4)) and 1 CNOTE (2HR JOB)"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete w11182108 and w10856603"

On arrival verified complaint of ice bucket damaged and needs replaced. Installed ice bucket. Unit is currently making ice. Job complete installed w11185686

"arrived on site for an ice machine that is spilling ice out all over the floor when opened. Inspected unit and work area. The customer advised that the unit will not stop making ice and that if he leaves the ice machine too long, when he opens it, ice will jump all over the floor. I did confirm the customers complaint and checked resistance on the bin thermistor. I found it reading 7.79 k ohms when covered in ice reading about 37? F. I replaced the bin thermistor in test of the unit. The unit began to work and operate as designed. Call complete. WPW10511923."

"Arrived on site for no cool. Found sides of cabinet extremely hot to the touch,unit not freezing or cooling,removed cover odd noise from compressor and extremely hot to the touch ordering a new compressor. ; ordrng 1 W11455472 (Compressor) and 1 W11504420 (Coupler) and 1 W11506635 (Access valve) and 1 W11504431 (Coupler) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11506624 (Drier coupler) and 1 Wpw10143759 (Drier) and 1 R600 (R600)"

"Bldg36 unit 136Arrived on site for ice build up in freezer. Checked door seal good,found large gaps between liner and cabinet,added adhesive to gaps used WP482338; used 1 WP482338 (Adhesive) from stock"

"Arrived on site for cooling issue. Found evaporator incased in ice,ran diagnostics fan not powering on,ran bimetal test reading open,replaced main control for 2nd time,ran diagnostics fan powered on,ran bimetal reading open. Defrosted upper section of evaporator to removed fan assembly,replaced fan assembly for a 2nd time also,due to suction line defrosted unable to run bimetal test,bypassed bimetal at harness connection heater powered on. Used w11334745,w11043763"

"MDB4949SKZ2 Arrived on site to replace pump motor assy. On arrival, unit was in a serviceable position and homeowner stated this will install it back after successful repair (picture attached) Proceeded to replace W11680075 pump & motor. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"WRT108FFDM04 Arrived on site for freezer freezing up. Upon arrival, opened FC and found 1 inch sheet upon ice covering bottom section. Defrosted all ice buildup and found evaporator drain line clogged. Unclogged drain line and re tested. Now unit is functioning as designed. No water leaks present at this time. No parts replaced"

"Arrived on site for fridge not making ice . Temps checks are normal in all sections fz 1, fresh 37,ice box 8. No frost build up. Got e5 error code . Harvest got hung up ,fill was good . Replaced IM W11658802. Harvest and fill are good . Did power reset . All fans are working . No water leaks detected at time of service . Job complete"

"Arrived on site for door not holding and squeaking when opened. Removed from wall. Found no obvious reason but friction pad makes noise and does not hold the door in the middle. Ordering springs, bunching and pads returning with hinges. Reset for mon pm ; ordrng 2 WPW10337934 (Spring)s and 2 WP8268990 (Bushing)s and 2 WP8268961 (Fricti on pad)s"

"WRT549SZDM06 Arrived on site for unit leaking water. Upon arrival, found leak present on the bottom section of the freezer door. Upon closer inspection, saw the gasket was sagging and is not catching on the door track (picture attached). Ordering W11178521 name plate and LW10672966 FC door stainless. Water leak will be minimal. Customer is aware they have to wipe the moisture every now and then. Office to reschedule ; ordrng 1 W11178521 (Name plate) and 1 LW10672966 (FC door stainless)"

"Voltage is 248, 124, 124 and zero. Elements are not shorted to ground. Reading 1.1 k on sensor. Set to bake, bake element pulls, 12 amps, broil pulls 13 amps, convection heater pulls 8 amps. Elements on top pulling 4-7 amps. Unit working as designed. Called tech line. Gave sr#7739706978. Refer to customer service. Call complete. No parts."

"Arrived on site for unit not making ice, used steamer and cleared ice, installed new fill tube. Removed icemaker. Replaced fill cup. Installed permagum to seal fill tube. Replaced fascia and board for beeping. Verified operation. Call complete. W11677731, W11664671, W11366275, W11394709, 212643"

"GARF30FDGB01 RG Arrived on site for a fridge with a cooling issues. Upon arrival discussed with client what issues she was having. Client stated that when last tech arrived he installed part and left only and next day evaporator froze up again. Client also stated door would open sometimes on its own. Further inspection found thermistor and heater were reading correct voltages and amp draw, per service documentation. Found that the front bottom frame was bowing out causing a weak suction on the door causing door not closing correctly. After fixing the door/frame issues, the door is closing as designed. Operational test good, no water connections to unit."

"Arrived on site to install element clips and front left element. Replaced all damaged clips and the FL element. Clocked front elements to proper positions and verified they are centered. All burners working as designed. Parts used - W11517959, Wpw10225448 x4."

On arrival verified complaint of not completing cycle. Ran diag and found no error code. Ran component activation and found cold valve is getting voltage but not opening. All other components are activating correctly Replaced housing for valve replacement. Ran test again and unit is now working correctly job complete installed w11127357

"Arrived on site to install previously diagnose parts. Inspected unit and work area. I gained access to the back and removed the lower harness pressure hose from the upper harness pressure hose. I gained access to the control and blew through the pressure hose on the upper furnace. I found it clear. I blew through the pressure hose on the lower harness, and found that I could not blow through the hose. I gained access to the lower harness pressure hose, and found that as it came through the washer top, the pressure hose turns to the left to go down to the tub. Where that turn is underneath the top, I found the pressure hose had collapsed on itself. I tried to straighten out the pressure hose, but found the tube cracked. I am re-ordering the lower harness and rescheduled the customer to 8/16. No parts were installed.; ordrng 1 W11417071 (Lower harness)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found no water in the bottom of the tub. Placed the unit in diagnostics showing error codes F9E1 & F9E2-drain pump failures and also found the control panel fascia peeling off. I cleared the codes and continued with testing and found the motor intermittently operating but unit drained. I advised the customer of my findings and explained operations. I am ordering the control panel and UI and will return with all prescreened parts. Scheduled return service for 08/21/24. Returning tech to replace the sump assembly, control panel and UI. No water leaks observed during service and no parts installed.; ordrng 1 W11460908 (Control panel) and 1 W11460962 (UI)"

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the unit does cool, but it doesnt seem to cool as well as it used to. He advised that the icemaker does not work and that they have a torn gasket on the refrigerator. I did confirm the torn gasket and took temperatures of the refrigerator and freezer sections. I found the unit at 41?F in the refrigerator and 4? temperature in the freezer section. I found this at temperatures of the unit were at 5?F in the freezer section and 37?F in the refrigerator section. I found no evidence of a defrost issue within the unit and checked underneath the unit. I did find lint buildup on the condenser, but it did not seem sick enough to cause an air flow issue underneath. I called Whirlpool Techline and spoke to Austin SR# 7739706767. He advised that based on my temperatures, the unit would be running and operating as designed. He did state that the customer being at 5?F in the freezer may cause intermittent issues with consistent temperatures in the refrigerator section but advised that with the temperatures being within 5? of the preset temperatures and continuing to drop, there would be no issue with the cooling aspect of this unit. I checked the icemaker and found that the icemaker bell arm would not lift up or close, indicating a failed issue within the icemaker. Ordering both the icemaker and the door gasket and the office will need to contact the customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 W11396037 (Door gasket) and 1 WPW10190981 (Ice maker)"

"Arrived on site for moisture building on top of middle drawer gasket. On bottom of refrigerator door gaskets, no moisture inside. Gaskets look good. Ordering foam strips to go under gasket. Ordering new gasket. Office will call to schedule; ordrng 1 W10622446 (Gasket) and 2 Foamstrips"

"Arrived on site to inspect microwave not venting properly. Upon further inspection, I tested the unit fan and found a lot of air being blown out at the top front vent area. When I attempted to remove the unit from the wall, I found the damper frame was wedged in the vent cover above the unit. I removed the vent cover and found the damper door badly damaged and not opening properly to allow the air to fully vent. Also found the damper door hitting the vent cover preventing it from being able to open fully. I advised the customer of my findings. I removed and replaced the damper and adjusted the vent cover and retested. Unit is operating as designed. Job completed. W10843943"

"Arrived on site to install previously diagnosed and ordered parts. Per,previous techs diagnosis, I removed and replaced the compressor, access valve and uv dye drier. I evacuated the system upon arrival and cleared the system with nitrogen. Removed and replaced the mentioned parts then vacuumed the system down to -30/0 psi. Installed 53g of R600 refrigerant and allowed system to equalize. Checked welds for any leaks and found none. Tested the unit and it is operating as designed. I recommended the customer allow the unit to cool for 24 hours before placing items back inside. No water leaks observed during service, job completed. W11506635, WPW10143759, W11557425"

"Arrived on site for a dryer that is intermittently, not drying clothes. Inspected unit and work area. The customer advised that the unit will dry normal clothes just fine, but when they are running towels, sheets, or comforters, certain items will dry, but other items are still left damp. They advise that sometimes theyre having to run the unit multiple times in order to dry all of the clothes. I asked the customer what kind of settings they typically use on the dryer and they advise that they typically use the normal regular or heavy duty normal for drying. I did explain to the customer that mixed loads, light loads, and bulky loads, and sometimes cause this issue due to the unit running off of the moisture sensor bar. I advised that the moisture sensor will need to pick up on wet clothing in order for the dryer to continue running. I told her that when anything dry starts to rub up against the moisture sensor, it can prematurely, shut the unit down, thinking that the clothes are dry. I advise the whirlpool recommends using a timed dry cycle on those types of loads to ensure all clothes are fully dry. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site to inspect unit for loud rattling and condensation in unit. Upon closer inspection found be.y slipping on idler pulley and rollers seized replaced rollers and idler and belt from repair kit, tested unit, unit is no longer squeaking. Job complete. USED 4392067"

"Arrived on site to inspect unit for error code f9e1 for not draining. Upon closer inspection found knockout on disposal was still present removed knockout for dishwasher drain, tested unit, unit is running as intended. Job complete. NO PARTS USED."

Arrived on site to inspect microwave with display malfunction and losing display. Upon further inspection customer advised that microwave would reset itself intermittently and would not allow display clock. I replaced the control and unit is operating as designed. W11552018

"Arrived on site for making noise. Upon arrival, unit is operating with no odd noise. Customer states that in was just for a brief period and did not return. Ran diagnostics to for all fans and motors. All components are operating correctly. Did not observe ice build up on evaporator. Cannot duplicate the issue at this time. It is recommended that if issue comes back to record video of sound and the area of unit where it is most likely coming from. Job complete"

"Arrived on site to test unit for stuck in constant spin. Spoke to customer and customer stated unit was still stuck in a low speed spin. Contacted techline to document, per techline no further repair is recommended. All avenues have been exhausted. Advised to customer that the last thing she can try is to connect the unit to wifi, if that still doesnt fix the issue advised to call AIG and inform them of the issue. No parts installed, job complete."

Arrived onsite and replaced damaged front panel. Call complete. INSTALLED W11325579 PANEL.

"Arrived on site to diagnose refrigerator with possible dead fan and ice in freezer. I examined unit and found evap completely encased in frost due to not defrosting. Checked heater and found unit entered forced defrost on command. I checked the defrost thermistor and found it was clipped onto the heat shrink on the copper / steel line. I removed the clip and zip tied the thermistor to the evap suction line. Advised on proper defrost procedure. All fans are working fine at time of service, and I couldn't find any other failures with the defrost system. No parts needed. Repair completed."

"Arrived on site to diagnose refrigerator not making ice. Tested unit and found icemaker will cycle, and had water, but is not freezing. I tested the icebox fan and found no air coming from it. Opened the freezer door and heard a faint hum, like motor has seized. Ordering icebox fan / controls to resolve. Return visit set for 8/20.; ordrng 1 W11407678 (Icebox Fan) and 1 W11330486 (Side UI) and 1 W11533213 (Dispenser UI)"

"Arrived on site to diagnose dryer that keeps stopping every few minutes. On arrival tested unit and found it did stay running. Issue could be a short or failure / overheating timer. I replaced the timer to resolve. I also checked the power cable and found the power cable super loose in the outlet, which could also cause issues. Advised to replace power cable. Unit working as designed at this time. Repair completed. Parts used - WPW10185992."

Arrived on site to diagnose dishwasher not running. Customer said power seems to blink on and off. Tested unit and could not get display to stay one due to a short in the control. Replaced control and retested. Verified proper operation in draining and progressing a wash cycle. Parts used - W11087226.

"Arrived to inspect refrigerator frosting up in freezer compartment. Upon further inspection, I found that the gasket was not making proper contact on the inner side leaving a gap extending about 12 inches long. I formed and shaped the gasket by heating and made a slight adjustment to the top hinge of the fc door allowing the gasket to make a good seal now. No part used and no water leaks observed during service."

"Arrived on site to inspect noisy dryer. Upon further inspection, found that the motor was very noisy. I proceeded to gain access to the motor and found that the rubber mounts on the motor had broke free allowing the motor to run freely from the base. I replaced the motor, and retested the unit. The unit is now operating as designed. 279827"

"Arrived on site to inspect dryer not powering on. Upon further inspection, I found that the unit was powering on however the motor was very noisy. I proceeded to gain access to the motor and found that the rubber mounts on the motor had broke free allowing the motor to run freely from the base (photo). I am ordering the motor 279827 and blower wheel WP694089 office to schedule return service.; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor)"

"Arrived on site for Lights Not Working - SP W11460554M - Special Project S191AQ. Upon arrival,inspected unit and found all LEDs per service pointer are good and operating. Found rc upper light assembly has failed and is not part of the service pointer. Customer will call his 3 rd party warranty and have them reschedule. Job complete"

"Arrived on site to test unit for not heating. Upon arrival customer stated they heard a loud pop and spark and unit stopped heating. Verified that unit is not heating with magic lights diagnostic tool, removed unit from cavity and inspected internals. Found burnt diode and wires on the transformer burned damaging the capacitor. Replaced capacitor (WPW10574736), magnetron (W10754299), diode (W11256462), and transformer (W11545871). Tested unit, unit is now heating and is running as designed, job complete."

Arrived onsite and found unit operating with failed drain function f9e1 error. Found open line reading from control Found harness broken off the drain molex clip. Ordering harness to repair. Office to; ordrng 1 W11591637 (Lower harness)

"Arrived on site to test unit for not washing and heater not disengaging. Found F7E1 motor not running error code stored. Cleared error codes and ran diagnostic cycle, wash motor does not engage. Replaced pump and motor assembly (W11460945) and control (W11672039). Tested unit, all components are properly engaging and heater disengages after diagnostic cycle is complete. Unit is now running as designed, no leaks detected, job complete."

Arrived on site and replaced vent wax motor assembly(W11649995). Advised customer unit will not dry at times. Advised to use rinse aid and open door when cycle is complete to allow steam to escape. Unit is working as designed. No leaks detected job complete.

"1836# Actual address is 587 Kings Point Drive, 45 mins away from address on file. Arrived on site to test unit for dent on inside of RC door. Uploaded pic and advised customer unit is outside 30 cosmetics and would need to contact whirlpool for assistance. Job complete."

"Arrived on site to test unit for not washing dishes. Upon arrival customer stated her unit gets a lot of organic growth through out. After a cleaning cycle with affresh unit will get that growth back after a couple cycles. Ran diagnostic cycle, unit filled, wash motor engaged, and unit drained. Vent fan and heater did not activate. Customer also is not using rinse aid, highly advised that she starts using it after repair is complete to remove as much excess water that is inside the tub. Recommend replacing vent assembly and heater on return visit. Ordering parts, no parts installed, rescheduled for 08/19.; ordrng 1 WPW10428211 (Vent assembly) and 1 WP8269259 (Vent gasket)"

"Arrived on site to test unit for ice cubes not separating. Upon arrival customer showed ice cubes that came out in sheets and dispenser is not dispensing ice. Inspected dispenser found ice container and dispenser motor are stripped. Also unit has a weeping valve. Will need to order ice container, dispenser motor for return visit and additional parts to ensure completion. Ordering parts, no parts installed, rescheduled for 08/20.; ordrng 1 W10822606 (Dispenser motor) and 1 W11574764 (Ice container) and 1 W11228132 (Motor shaft) and 1 W11448633 (Ice chute)"

"Arrived on site to test unit for not cooling and no ice. Upon arrival customer stated FC is not as cold as it used to be and there is no ice being made. When exposing the evaporator found the unit was in a defrost cycle so no frost pattern was on the evaporator. Evaporator fan engages properly and heater is also engaging. After defrost cycle was complete, compressor kicked on. After 15 minutes no frost has developed on the evaporator and compressor is running extremely hot. Contacted service thread, per service thread unit has a sealed system issue. Will need to order parts pertaining to that issue. Turned unit off to prevent further damage. Unit is a r600a. Requesting 2 hours for return visit. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 W11557671 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve)"

"Arrived on site to test unit for oven not igniting. Upon arrival customer stated all cooktop burners work but oven wont ignite and theres a gas smell after. Verified issue, all cooktop burners ignite properly, broil ignites properly, when turning on bake cycle a spark is produced but works intermittently. Sometimes take 4-5 sparks before ignition or there is not ignition at all and gas to the burner tube shuts off. When there is no ignition there is a strong gas smell due to the unburned gas. Noticed spark igniter is positioned too far away from the burner tube, after repositioning it closer to the burner tube and testing unit, bake burner tube now ignites during the first spark. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived onsite for washer walking during spin cycle. On inspection found that tub was sitting a little low. I pushed on the tub and it hit the ground. Also saw that basket was not level. Installed new suspension and leveled the basket. Tested unit diagnostic mode and in consumer mode. The washer is operating as design and no water leaks detected during service. W11400156

"Arrived on site for excessive moisture in freezer and fresh food. Found mullion divider sticking out further then top and bottom of cabinet,placed light at top corner light leaking through,added adhesive to corner of cabinet,added sealer inside of gasket to expand gasket same issue light leaking through uploaded picture,called tech support sent multiple pictures to tech support,per tech support sending pictures to product review team whirlpool will contact customer 2-5 business days. SR#7739707775"