Service History 490 - Appliance Express

We serviced a

MAYTAG REFRIGERATOR

Model MFI2665XEM7

Near Georgetown, TX 78626

Kayman

Job Details: 08/30/2021

"Arrived onsite for refrigerator not making ice. I found the RC=40 and the FC=4. Ice room = 27. I ran test 3 and verified airflow through the baffle. I tested the ice box thermistor and found it out of range reading colder than actual. And the fan not running while out of diagnostics. I found the ice fan working in diagnostics. I removed the ice maker and heated up the thermistor. After re installing the ice fan came on. I found the ice maker in the unit doesnt match the parts schematic, replace the ice maker which includes a new harness and thermistor. The customer agreed so I replaced the ice maker and harness. As soon as I installed the ice ,asker it rotated and dipped as designed. I advised the customer to monitor the unit over the next 24 hours to ensure ice production. No leaks detected during time of serviceJob complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBL1

Near Georgetown, TX 78633

Lou

Job Details: 08/30/2021

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found where water is leaking from the diverter housing under the unit. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed at the end service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Austin, TX 78748

Leonardo

Job Details: 08/30/2021

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor due to normal wear and tear.Test unit and unit test good job complete no leaks present at this time.

We serviced a

KITCHENAID RANGE

Model KDRS467VSS00

Near Georgetown, TX 78626

Kayman

Job Details: 08/30/2021

Arrived onsite for range that will spark randomly while other burners are lit. Upon inspection I confirmed the complaint. I found that when the front middle burner is lit the other ignitors will start sparking. I removed the burner heads and cleaned off the ignitor ports and the issue seemed to go away for a short time. I advised the customer to try to clean the ignitor ports with some mild degreaser or vinegar because dirty ignitors and port can cause reigniting.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNXS0

Near Leander, TX 78641

Justin

Job Details: 08/30/2021

"Arrived on site for an ice machine not producing ice fast. Upon arrival the customer stated it takes roughly 24hrs to produce the same amount of ice it used to in roughly 3 hours. Upon further inspection I found the ice bin full of thick cubed ice. I put the unit into test mode and found everything working as designed. The customer also provided videos of the ice slabs on the grid. I explained to the customer on how the ice may take a while to drop from there, and as long as the ice is not stacking on there then it is as designed. I also found the unit left on normal ice mode. I informed the customer they most likely used to have it on max ice, and how this heavily increase the ice production. I found the unit itself working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Del Valle, TX 78617

Leonardo

Job Details: 08/30/2021

Arrived on site to test unit for unit sparking. Found bad diode shorted. Replaced diode test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near New Braunfels, TX 78130

Noah D

Job Details: 08/30/2021

"Arrived on site to inspect unit for not defrosting correctly causing ice maker and draining issues, upon inspection found the ui and control must be replaced to fix defrost issue, ; ordrng 2 Shimkit (Shim kit)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX505ESS2

Near Austin, TX 78726

David Z

Job Details: 08/30/2021

"Arrived on site to diagnose ice machine that is not producing any ice. I had customer run the unit before I got there. On arrival I found the chill plate is cold, and ice is forming. I found a broken wire on the cutter grid when I removed the cover. Unit is dropping ice, but its just sitting and melting on the grid. Unit should be fine with cutter grid replacement. Ordering cutter grid..; ordrng 1 W10919199 (Cutter Grid)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near San Marcos, TX 78666

Andrew

Job Details: 08/30/2021

"Arrived on site to test unit for not drying properly, found vent solenoid in closed position, also found no high drain loop installed, replaced solenoid and installed high drain loop, tested unit, unit working as designed, advised customer on use of rinse aid and prop door open when cycle is done, no leaks detected job complete."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, TX 78750

Taylor M

Job Details: 08/30/2021

"Arrived onsite to diagnose and repair cooktop with a second tech, upon arrival we gained access to the cooktop and to the spark modules, we tested functionality on each individually and found that the problem is not identifiable, we reached out to tech line and spoke with Kathy, she suggested we check the main harness, we found that the polarity is reversed on the harness, she recommended to swap lines in the connector and provided us with sr#7731619289. We swapped the connector and now the unit is operating properly as designed. Job complete."

We serviced a

WHIRLPOOL OVEN

Model JMW2430IL03

Near Austin, TX 78739

Brandon

Job Details: 08/30/2021

"Arrived on site for customer complaint of glass broken on oven door, found outer glass panel broken. Ordering outer door panel and nameplate. ; ordrng 1 W11320231 (Nameplate)"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Lago Vista, TX 78645

Wesley

Job Details: 08/30/2021

Arrived onsite and found panel broken and causing functional issue to electronics. Ordering panel to repair. ; ordrng 1 W10893947 (Panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Austin, TX 78737

Luis

Job Details: 08/30/2021

"Arrived on site. Removed defective control,installed a new main control powered unit on reprogrammed control,unit powered on evaporator fan running."

We serviced a

MAYTAG WASHER

Model MVWB800VQ0

Near Leander, TX 78641

David S

Job Details: 08/30/2021

Arrived on site for leaking waters at the bottom. Put unit into diagnostic cycle found no leak at fill valves but did fine a leak at the bottom of the unit.We then gained access to the top of unit where we found the tub damaged.

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC0FS0

Near Pflugerville, TX 78660

Scott

Job Details: 08/30/2021

Arrived on site for vent rattling . Found fan blade off center and causing a lot of vibration . Ordering fan . Call to set return ; ordrng 1 W11100651 (Fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Georgetown, TX 78626

Lou

Job Details: 08/30/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, UV dye drier, access valve and removed the lokring where the refrigerant leak was found and welded a sleeve connector onto the lines. Vacuumed the system and pressures held at -30/0. Installed 4.5oz of R134a refrigerant and monitored pressures. Pressures held at 1/125. Evaporator had a good frost pattern and unit is beginning to cool. Recommended that the customer allow the unit to cool for 24 hours before placing food items inside. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2876DRM02

Near Austin, TX 78747

Luis

Job Details: 08/30/2021

"Arrived on site for cooling complaint in fresh food section. Found evaporator incased in ice,ran diagnostics diagnosed a defective defrost thermistor,defrosted evaporator replaced harness assembly,secured evaporator to correct location on suction line using foil tape and a zip tie. Per service pointer W11092686 secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws,adjusted drain pan changed defrost setting to basic.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ

Near Georgetown, TX 78628

Kayman

Job Details: 08/30/2021

Arrived onsite for dishwasher not draining upon inspection I found F2E1 stored in the system. I let diagnostics run through and found the unit working as designed. I found the drain hose connected to a black tubing that siphons up tp then top of the cabinet. I advised the customer that there may be some back filling happening because of that line which is not factory spec for this unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNXS2

Near Austin, TX 78746

Luis

Job Details: 08/30/2021

"Arrived on site for no ice issues. Ran diagnostics good water flow,found water leaking from cap to reservoir,pumps passed,evaporator plate did frost up,added gasket inside cap,secured cap to reservoir filled reservoir with water no leaks. Unit passed all diagnostic advised customer if issue continues will need sealed system repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Austin, TX 78734

Brandon

Job Details: 08/30/2021

"Arrived on site for customer complaint of unit not cooling, found RC covered in ice, returning tech to follow service pointer W11092686 to resolve issue. Ordering all parts as described in service pointer. ; ordrng 1 W11457241 (Drip pan) and 1 W10843055 (Control) and 1 W11188493 (Evaporator cover) and 1 W10389152 (Support) and 1 Cnote (Office to reschedule)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near Round Rock, TX 78664

Scott

Job Details: 08/30/2021

Arrived on site for fridge not making ice . Found harness sheathing torn . Ran resistance test on fill tube and dispenser heater . Got 6.98 ohms . Called tech line to document. Sr 7731628652. Customer reaching out to whirlpool. No water leaks detected at time of service. Will need new freezer door .

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pflugerville, TX 78660

Scott

Job Details: 08/30/2021

"Arrived on site for lower sprayer not spraying . Ran diagnostics got vent and diverter error codes . During test wash got kicked out of test . Ordering sump and motor and vent assembly. Replace vent first , No water leaks detected at time of service. Call to set return.; ordrng 1 W11410066 (Control) and 1 W11416460 (Vent) and 1 W11545539 (Gasket) and 1 W11416362 (Sump)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR30IGX00

Near Austin, TX 78738

Brandon

Job Details: 08/30/2021

"Arrived on site for customer complaint of unit not dispensing water, I removed filter, purged the line and put the filter back in place, unit tested good."

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Georgetown, TX 78628

Lou

Job Details: 08/30/2021

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit plugged in and the control panel not responding. I verified voltage at the outlet and main control. Tested continuity to the control panel harness and it was good. I removed and replaced the control panel and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS0

Near Austin, TX 78703

Leonardo

Job Details: 08/30/2021

Arrived on site to test unit for unit not starting. Test unit and found locked keypad on. Unlocked keypad test unit and unit test good job complete.

We serviced a

MAYTAG FREEZER

Model MZF34X18FW00

Near Smithville, TX 78957

Matthew

Job Details: 08/30/2021

"Arrived onsite to replace previously diagnosed parts. While in freezer compartment checked freezer thermistor and checked good. Replaced previously diagnosed parts. Replaced harness, thermistor and control. Tested unit and unit is cooling properly. Advised customer to allow 24/48 hrs for temperature to stabilize. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Round Rock, TX 78665

Jimmy J.

Job Details: 08/30/2021

Arrived on site for Not Operating - Electric Dryer - PRE-ID. Tested voltage at the wall and was getting 240. All fuses getting continuity. Gained access to motor and found molex connecter wasnt seated into motor connector all the way. Reassembled dryer and started a cycle. Dryer now running and heating as designed. Job completed.

We serviced a

AMANA WASHER

Model LW7503W2-PLW7503W2

Near Austin, TX 78727

David Z

Job Details: 08/30/2021

Office ordered timer. Unit not advancing past section and hanging.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ

Near Austin, TX 78727

David Z

Job Details: 08/30/2021

"Arrived on site to diagnose refrigerator that has a stuck ice bucket and isnt making ice. On arrival I had to forcefully remove the ice bucket, but it did remove easily after. I checked the icemaker and found cubes stuck by bail arm, but the unit is making ice. Found vent obstructed in the RC, causing a rise in temps, which will keep the icemaker from harvesting. Advised to clear up airflow channels so unit can properly cool, and will make more ice. Icemaker is cycling and working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78758

David Z

Job Details: 08/30/2021

Arrived on site to install new spray arm to resolve broken spray arm in transport. Replaced lower arm. Unit now working as designed. Call complete.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Kyle, TX 78640

Kevin

Job Details: 08/30/2021

"Arrived on site and found dryer motor will not start, while holding door switch down powered on dryer and spun the drum by hand and dryer started running. Dryer started on its own five more times without spinning drum.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bastrop, TX 78602

Matthew

Job Details: 08/30/2021

Arrived onsite to replace previously diagnosed parts. Replaced housing and control. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Dripping Springs, TX 78620

Robert

Job Details: 08/30/2021

"Arrived on job for complaints of temperature issue. Found door gasket flattened on bottom side of door, replaced gasket and test."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Hutto, TX 78634

Scott

Job Details: 08/30/2021

"Arrived on site ,replaced upper inter lock and fuse . Ran heating test . Checked normal with whirlpool specs . Job complete ."

We serviced a

WHIRLPOOL COOKTOP

Model KCED600GBL01

Near Austin, TX 78734

Brandon

Job Details: 08/30/2021

"Arrived on site to replace cooktop and bezels, after replacing, unit tested good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Round Rock, TX 78681

David S

Job Details: 08/30/2021

"Arrived on site to inspect a freezer no cool issue. Customer told us it stoped cooling twice but came back. The he had to re set door switch because it got stuck.We inspected door seal found no air leaks. We then changed the adaptive defrost to basic defrost. We explained the difference between the 2 defrost and how to close their freezer door to prevent possible air leaks. Unit working as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Lago Vista, TX 78645

Wesley

Job Details: 08/30/2021

Arrived onsite and found freezer had been allowed to frost through at one time as customer had removed the basket which provides some structure. Bracket and slide assemblies will be needed. The brackets sent out were for a different freezer design. Ordering parts research as it appears the parts only come separate and would require factory quality profile rivets for assembly.; ordrng 2 Unknown (Freezer bracket and slide assembly.)s

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGB1

Near Austin, TX 78725

Jacob

Job Details: 08/30/2021

Arrived onsite for unit not dispensing the rinse aid into the unit. Customer stated that they haven?t filled the dispenser rinse aid for the past couple of months. Customer said they run the unit 1 or 2 times a week. Called tech line to report findings. Said that if the dispenser door for the tablet is opening up then the unit is dispensing rinse aid but at a small amount. Said that since customer is using unit only 1 or 2 times a week The unit couldn?t take longer to need to get filled again. Did not suggest to replace anything at this time. Spoke with Sterling got sr#7731625749. No leaks at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS2

Near Driftwood, TX 78619

Robert

Job Details: 08/30/2021

Arrived on job for complaints of not washing. Found the motor not working. After replacement test operation.

We serviced a

GE DISHWASHER

Model GDT545PSJ6SS

Near Jarrell, TX 76537

Tyler

Job Details: 08/30/2021

"Arrived on site for dishwasher not turning on. Upon arrival I confirmed unit issue and then found a stable 120v connection to terminal and ACU. After further inspection I found the ACU giving a software error within ACU, and no power was being supplied to the ui control. I found after replacing ACU that new ACU had failed with same error and no power being distributed to rest of unit at all. Will need office to reschedule once availability of part is known.; ordrng 2 WD21X25732 (Main control)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Georgetown, TX 78628

Lou

Job Details: 08/30/2021

"Arrived on site to inspect refrigerator doors not sealing. Upon further inspection, I found that the top FC door was rubbing on the bottom of the cabinet when closing the door causing it to not seal properly. Also found that the cabinet on the left side at the RC door was dented creating an air gap and is not repairable. Also found at the top left corner of the RC door, the mullion is bent inward creating a gap as well and is not repairable. I found the right side panel is warped, but doesnt appear to be causing any issues. Tested the door and it is sealing properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Austin, TX 78753

Jacob

Job Details: 08/30/2021

Arrived onsite for unit having a smell after washing dishes or some dishes or being washed. Put unit in diagnostics and everything passed. Looked at the spray arms and saw that both had a couple of of the holes covered with food. Removed food from the spray arms. Unit was still working as designed. No issues at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Cedar Creek, TX 78612

Matthew

Job Details: 08/30/2021

Arrived onsite for washer vibrating sounds. Upon inspection found faulty actuator. Error code confirmed shifter issue. Replaced actuator and tested. Unit is functioning properly properly. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Leander, TX 78645

Wesley

Job Details: 08/30/2021

Arrived onsite and repaired noisy fan by replacing the evap cover. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW2

Near Bastrop, TX 78602

Matthew

Job Details: 08/30/2021

Arrived onsite to replace previously diagnosed parts. Replaced main wire harness. Tested unit and all cooktop burners are functioning. Tested oven at 350 degrees and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Jarrell, TX 76537

Tyler

Job Details: 08/30/2021

Arrived on site for refrigerator with no ice maker. Upon arrival I found new fridge didnt come with ice maker assembly as a standard feature but instead was an accessory. Also found unit had no steel water fill line attached. Customer wishes to contact home builder and fridge installers for further repairs. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW

Near Seguin, TX 78155

Noah D

Job Details: 08/30/2021

"Arrived on site to inspect unit for not heating or allowing selection, upon inspection found the breaker was bad, customer had electrician replace and found no issue with dryer. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near New Braunfels, TX 78130

Noah D

Job Details: 08/30/2021

"Arrived on site to inspect unit for not defrosting normally, upon inspection found the unit was not sending voltage to heater, replaced control and tested. Complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS01

Near Austin, TX 78728

David Z

Job Details: 08/30/2021

Arrived on site to install blower fan to resolve error popping up for fan speed. Replaced blower and aligned cooktop to close gaps in counter. Tested unit and verified all is working as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Austin, TX 78737

Brandon

Job Details: 08/30/2021

"Arrived on site to replace failed console, after replacing I ran diagnostic test cycle, all other functions tested good.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Austin, TX 78702

Kevin

Job Details: 08/30/2021

"Arrived on site and inspected washer and found it will not power on. Used an extension cord to connect washer to a different outlet and it powers on and will run a diagnostic cycle. Inspected breaker and found it is tripped. After resetting breaker power has returned to original outlet. Took one picture of washer powered on. If issue happens again power should be inspected currently there is nothing wrong with the washer, job complete"

We serviced a

SAMSUNG DRYER

Model DV42H5200EW/A3

Near Lago Vista, TX 78645

Wesley

Job Details: 08/30/2021

Arrived onsite for failed element. Unit is now operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS0

Near Kyle, TX 78640

Leonardo

Job Details: 08/30/2021

Arrived on site to test unit for gas smell when oven in use. Test unit and no leaks found at this time. Gas smell is coming from oven igniting to maintain temp. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cedar Park, TX 78613

Taylor M

Job Details: 08/30/2021

"Arrived on site to diagnose washer not latching correctly, upon arriving the customer informed me that the latch sensor had broken, I found that the latch sensor was indeed broken and I replaced it, the unit is now operating properly as designed. Job complete."

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Leander, TX 78641

Taylor M

Job Details: 08/30/2021

"Arrived on site to install insulation to previously diagnosed range door, upon arrival I gained access to the door and followed installation instructions per the insulation kit. I installed the insulation and now the unit is operating properly as designed, job complete."

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XSS00

Near Seguin, TX 78155

Noah D

Job Details: 08/30/2021

"Arrived on site to inspect unit for not heating or allowing selection, upon inspection found the units cap burnt, replaced cap and harness. No change to unit, requoted customer, ordering module and ui. Office to reschedule ; ordrng 1 W10857232 (MODULE) and 1 WPW10396615 (DISPLAY)"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Kingsland, TX 78639

Cliff

Job Details: 08/30/2021

Arrived on site to diagnose a refrigerator that has hard ice forming in ice bin. Found insulation placed incorrectly causing water flow to split when icemaker fills. Removed unnecessary insulation and tested unit multiple times. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Pflugerville, TX 78660

Scott

Job Details: 08/30/2021

Arrived on site for fridge leaking from filter area . Found filter head leaking . Replaced filter head and reservoir . Ran dispenser test . No leaks detected at time of service. Job complete .

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Marble Falls, TX 78654

Cliff

Job Details: 08/30/2021

Arrived on site to replace previously ordered parts for dryer. Replaced heating element and tested unit. Also advised customer on energy saving modes and how they intentionally leave clothes damp to save electricity. No further repairs needed and all is working properly at this time.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Salado, TX 76571

Tyler

Job Details: 08/30/2021

"Arrived on site for washer making noise. Upon arrival customer stated sound occurred during start of final cycle. I narrowed down noise was occurring from drain pump bearing wearing down and allowing propeller to wobble. Replaced drain pump, reassembled and tested unit. Washer no longer has any loud noises and no leaks during repairs. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HV0

Near Austin, TX 78747

Leonardo

Job Details: 08/30/2021

Arrived on site to test unit for broken door. Ordering new door office to reschedule. ; ordrng 1 W11206888 (Door)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78752

Kevin

Job Details: 08/30/2021

"Arrived on site and replaced hose clamp diagnosed by previous technician. After replacement confirmed dishwasher is operating properly by running a diagnostic cycle, job complete"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Braunfels, TX 78130

Andrew

Job Details: 08/30/2021

"Arrived on site to test unit for not washing properly and wet clothes at the end of wash cycle. Found shift actuator not connected to shifter. Replaced actuator, tested unit, unit working as designed. No leaks detected at time of service. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near New Braunfels, TX 78130

Noah D

Job Details: 08/30/2021

"Arrived on-site to inspect unit for not running quietly, upon inspection found the units idler pulley was sheared causing noise, replaced idler pulley and unit worked normally. Complete"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 08/30/2021

Arrived on site to diagnose a dryer that is making unusual noise. Found rollers out of round and replaced all 4 as well as idler pulley. Tested unit and found all is functioning properly at this time.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Moody, TX 76557

Tali W

Job Details: 08/30/2021

"Onsite for dishwasher spray arms not working. In diag, found F5E2 door stuck closed, F7E1 heater disabled, F6E1 inlet water low, F6E4 float switch open. Cleared errors. Found wash motor ope, not allowing wash cycle to start. Replaced sump and motor assembly. Ran diag cycle. Unit functioning as designed. No leaks after repair. Call complete."

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near New Braunfels, TX 78132

Andrew

Job Details: 08/30/2021

"Arrived on site to test unit for not draining and UI not responding properly. Found control was not sending voltage to valves. Replaced control and drain pump not engaging. Found blue wire on drain pump harness was torn. Fixed wire, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/30/2021

"Arrived on site to test unit for not dispensing ice intermittently. Found loose connection on door switch. Secured connection, tested unit, unit is working as designed. Ice maker working as it should. No leaks detected. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Georgetown, TX 78626

Kayman

Job Details: 08/30/2021

Arrived I site for range with interior light out. I found a hole punched out of the bulb and a perfect circle piece of glass inside the oven. I replaced the bulb and it is now working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Round Rock, TX 78665

Jimmy J.

Job Details: 08/30/2021

Found adjuster kit not needed. Adjusters were working as designed and not damaged. Found 2 pivot clips missing on left side of top rack and 2 clips missing on right and left side of top rack making adjustable positions to rack not work on top rack. Ordering two pivoting clips WPW10082853 and two clips W10919676 to return and complete the repair. ; ordrng 2 WPW10082853 (Pivot Clip)s and 2 W10919676 (Clip)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Meadowlakes, TX 78654

Wesley

Job Details: 08/30/2021

Arrived onsite and found unit operating with control issue causing cooling problem. Resequenced control to repair cooling function. Replaced thermistor to help with ice production issues. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Austin, TX 78739

Luis

Job Details: 08/30/2021

"Arrived on site. Frost on packages in freezer section no ice build on walls or tracks,gasket sealing correctly to cabinet no gaps. SR#7731624126"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Waco, TX 76707

Jonathan M

Job Details: 08/30/2021

Arrived on site for arrange that is turning itself off midway through a baking cycle. The customer advised that the unit will turn back on if you move the stove but for some reason it?ll shut off intermittently. Checked voltage at the wall and found proper polarity. Confirmed the customers complaint and spoke to PR was advised it was either a voltage issue or a controller related issue. Replaced the main control and tested the unit. The unit still was not acting properly. Messed around with the power cord and found an issue with what seems like a loose connection. Remove the outer panel and reconnected the power cord connector to the connector leading to the control and lower oven harness. Test of the unit again and the unit began to work as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dripping Springs, TX 78620

Robert

Job Details: 08/30/2021

Arrived on job to replace previously diagnosed parts. After replacement test operation.

We serviced a

WHIRLPOOL MICROWAVE

Model JNM1851SM2SS

Near Killeen, TX 76542

Job Details: 08/30/2021

Arrived on site and inspected microwave not heating. Confirmed the complaint with the 2 minute water unit test. Unit will require magnetron capacitor and diode. All other parts were marked for use on return services.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM3

Near Austin, TX 78744

Leonardo

Job Details: 08/30/2021

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor replaced sump and motor test unit and unit test good job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Harker Heights, TX 76548

Job Details: 08/30/2021

"Arrived on site and inspected side by side refrigerator with cooling issues. Customer advised the unit began making ice again over the weekend and the ice container was full. Ran diagnostics and found the freezer evaporator motor was defective causing the malfunction. Removed and replaced it and unit began operating properly. Customer satisfied, Job completed. Email customer for survey."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS0

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/30/2021

"Arrived on site to replace heater from previous diagnosis. Replaced heater, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78749

Jacob

Job Details: 08/30/2021

Arrived onsite to replace the spin basket. Replaced spin basket. Tested the unit. Unit tested good. No issues at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near New Braunfels, TX 78132

Noah D

Job Details: 08/30/2021

"Arrived on site to inspect unit for not cycling correctly, upon inspection found the console ssid blank causing issues, replaced console and checked wireless components. Complete"

We serviced a

MAYTAG REFRIGERATOR

Model KRFC302EPA00

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 08/30/2021

Arrived on site to diagnose a refrigerator that is not cooling properly. Found damper unusually loud and not operating properly. Replaced damper and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS

Near Georgetown, TX 78626

Kayman

Job Details: 08/30/2021

Arrived onsite for microwave not operating or no power. Upon inspection I found the unit dead. I accessed and tested the filter fuse. The fuse was shorted. I replaced the fuse and the unit restored function. I tested a cup of water multiple times and it heated and operated as designed. Job complete.

We serviced a

KITCHENAID RANGE

Model KFEG500ESS3

Near Leander, TX 78641

Justin

Job Details: 08/30/2021

Arrived on site for a range with its cooktop not sealing. Upon further inspection I found that the seal on the cooktop lost its adhesion and was separating itself from the stainless border. I am ordering the new cooktop to be installed due to safety. Office will need to reschedule. No balance collected due to concession KYAP600APL1. ; ordrng 1 W10804319 (Cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Georgetown, TX 78628

Lou

Job Details: 08/30/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the lower harness on the left FC door being broken, I removed and replaced the FC door and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

GE DISHWASHER

Model GDT580SSF0SS

Near Austin, TX 78738

Robert

Job Details: 08/30/2021

Arrived on job for complaints of door not closing properly. Found the dishwasher needs to be mounted and the latch is damaged. ; ordrng 2 WD01X21740 (dishwasher counterto)s and 1 WD21X10490 (latch tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO36QTX02

Near Cedar Park, TX 78613

David S

Job Details: 08/30/2021

Arrived on site to install previous diagnose parts. We installed all parts except the auger motor. We found the auger motor was not needed. We tested the ice dispenser and it is working on crushed and cubed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Austin, TX 78723

Jacob

Job Details: 08/30/2021

"Arrived onsite for door nit sealing in the freezer correctly. Looked at the unit and found them was a lot of frost and a thick layer of ice in the freezer. The door would not completely seal because of the thick layer of ice. Removed the thick layer of ice, and remove other bits of ice in the freezer. Tested the door once again. And door sealed with no issues. Let customer know to pay attention when closing the doors that they all are sealing with no problem. No issues at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Bastrop, TX 78602

Matthew

Job Details: 08/30/2021

"Arrived onsite for microwave not heating. Upon arrival tested unit and unit would turn on and count down with motor energized. Unit is having high voltage issues. Will need magnetron, capacitor and diode replacement. Updated model number in system. Ordering updated magnetron. Office to reschedule ; ordrng 1 W11493410 (MAGNETRON )"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Georgetown, TX 78628

Kayman

Job Details: 08/30/2021

"Arrived onsite for washer tripping breaker and running very loudly. Upon inspection of the diagnostics tables I found no error codes stored in the unit, I ran service diagnostics auto test and found the unit working as designed with no breakers tripped. I called techline to report. SR#7731623675 they did not recommend any parts replacement at this time. I took an amp draw during auto test and found the unit never exceeded a amp draw of 7 amps. No leaks detected during time of service. I advised the customer to monitor the unit and take a video the next time it happens or fails. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Georgetown, TX 78628

Lou

Job Details: 08/30/2021

"Arrived on site to inspect ice maker not making ice. Upon further inspection, I found approximately 2 batches of ice in the bin. Tested the ice maker from points T-H with my jumper wire and it operated as designed. I cycled the power to the unit to reset the controls and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Austin, TX 78732

Brandon

Job Details: 08/30/2021

"Arrived on site for customer complaint of lice coming out in big chunks, found ice maker not releasing all the ice and when unit would fill, it would overflow.

We serviced a

WHIRLPOOL OVEN MICRO COMBO

Model n/a

Near Pflugerville, TX 78660

Scott

Job Details: 08/30/2021

Microwave internal light is out . Unit is functioning and heating . Ordering bulb and control . Call to set return ; ordrng 1 W10795595 (Light) and 1 W11325603 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Georgetown, TX 78628

Lou

Job Details: 08/30/2021

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dryer repair kit; 2-rollers, tension pulley, belt. I cleaned the roller axle as well. I found that while replacing the parts, the unit moving made a squeak noise and the customer identified the noise. I found some screws loose on the chassis and tightened them and tested the unit. Unit is operating as designed. Cleaned the lint from the unit. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL WASHER

Model LSQ9110PW4

Near Smithville, TX 78957

Matthew

Job Details: 08/30/2021

Arrived onsite to replace previously diagnosed parts. Replaced cam agitator. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, TX 78753

Jacob

Job Details: 08/30/2021

Arrived onsite for unit not agitating. Tested the unit and found that the actuator had failed had no the correct one from the factory . Need to order correct actuator and replace part. Office to reschedule.; ordrng 1 W10913953 (actuator)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Austin, TX 78735

Kevin

Job Details: 08/30/2021

"Arrived on site and inspected Washer and Found Gearcase is leaking oil, it will need to be replaced and will need all other attached parts to complete repair. Will also bring back all prescreened Parts to address possible leaking.; ordrng 1 W11035747 (Gearcase) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10721967 (Cam kit) and 1 W10836692 (Agitator) and 1 W10919191 (Washplate) and 1 W10528947 (Hub)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 08/30/2021

Arrived on site to replace previously ordered parts for refrigerator. Replaced icedoor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

GE MICROWAVE

Model JVM1540SM5SS

Near Killeen, TX 76549

Job Details: 08/30/2021

Arrived on site 2/2 on a microwave with door and panel issues. Confirmed the door is continuously breaking off and causing the unit not to start on occasions. Panel was intermittently working. Order the complete door assembly and will return with the panel. Needs more work. See photos ; ordrng 1 WB56X10706 (Complete Door Assembly)

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Waco, TX 76710

Jonathan M

Job Details: 08/30/2021

Arrived onsite for a washer that is not spinning or agitating. Inspected unit and work area. Where in the unit through diagnostics and found an F5 E2 (lid lock fault). Tested the latch assembly and found the latch would not lock. Ordering latch assembly .; ordrng 1 W11307244 (latch)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Waco, TX 76710

Jonathan M

Job Details: 08/30/2021

Arrived on site for a dryer and that?s not heating. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found the wires at the terminal block not fully secured. Secure terminal block wiring and test of the unit. Found the unit would not eat. Disassembled unit and checked all heating elements. Found the heater open causing the issue. Replace the heater in test of the unit. The unit begin working and heating as designed. Call complete.