Arrived onsite for Refrigerator leaking water. I accessed the back of the refrigerator and found a hole in the icemaker fill tube located on the rear. I replaced the icemaker fill tube located on the back and there is no leaks present at the time of service. Call complete. INSTALLED W11181718 tube water.

"Arrived on site to inspect unit for not draining. Upon closer inspection found control shorted causing drain to run non stop. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11603810"

"WOEC3030LS01 Arrived to install previously diagnosed and ordered parts. I found initially that the unit would stop rotation after one second and subsequent tests failed at the eight second mark. I started with the main control, wide control and UI, since there was no power supplied to the inverter. The issue persisted and I replaced the inverter and magnetron, finding the issue resolved at that point. Operational test good."

"Arrived on site to inspect dryer not heating. Upon further inspection, the tenant advised the unit tumbles and turns on, but does not heat and the unit will continuously run. I tested the unit with the door open and the switch closed and found the element not illuminating in the back left vent area. I tested voltage at the terminal block and between the red/black wires I had no voltage. Between the red/white I got 124V and black/white 124V. I advised the customer of the voltage issue and due to not being able to fully test the timer without 240V, I removed and replaced the timer and I checked the breaker and found it to be a GFCI breaker. I cycled power to the unit and retested and still no voltage. I left the unit unplugged for safety. No lint observed during service, job completed. W10857612"

Arrived on site to replace drain hose. Found new drain hose gray rubber connection can not fit through the size of the hole on the cabinet. The hole will need to be bigger and I advised customer I couldnt drill a new hole to his cabinets. He will need to get a handy man to do it. Installed the new drain hose but could not connected to the garbage disposal. Job complete. W11381654

"Arrived on site to inspect unit for leaking out of the back and underneath. Found evap drain clogged and frozen over causing water to over flow during defrost and travel out of unit. Unclogged drain and cleaned up areas unit would flow towards drain better. Also found leveling feet were not being optimized. Adjusted legs so unit no longer leaned forward. Tested unit, unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."

"Arrived on site to test unit for not washing properly. Ran diagnostics and found wash motor engaging. Tricked door switch and was able to run with door open. Noticed water leaking from around base of lower spray arm. Recommend lower spray arm, arm support, seal and sump assembly. Office to reschedule. ; ordrng 1 WPW10320510 (Lower wash arm) and 1 WPW10077898 (Arm support) and 1 WP8268340 (Spray arm seal)"

"Arrived on site and replaced compressor(W11582592), dye drier(WPW10143759), access valve(W11506635) and used crimp couplers(W11504434, W11504449, W11506620, W11506619). Unit now working as designed. Job complete."

"WOES3030LS01 Arrived to inspect oven not reaching temperature. I found this machine is equipped with the Rapid Preheat for single rack feature and per industry standard, set the machine to standard preheat at 350? and advised the customer on the feature. The unit claimed, as expected, preheat at 395 and declined. Cycling temperatures were: 322 and 370. Averaging 346?, the machine was within MFG tolerance and no adjustments were necessary. Operational test good."

MER6755AAS Arrived to inspect no heat on recently repaired burner. I found the infinite switch had failed and caused the prior repair to fail. I was able to correct the wiring issue and utilized a ceramic connector. I removed and replaced the infinite switch and tested. The unit regained all functions and operated as expected. Part 49.63.

"Arrived on site to install previously diagnosed parts. I broke off the agitator and went to remove the screws for the other assembly. Upon first glaze, I found several screws that had already been stripped. I was able to remove one out of the five screws due to the corrosion and damage already down to the screws. I spoke to JC and was advised that at this point, we would need to do a full rebuild on this washer. Ordering the tub, basket, filter, Kim, belt, actuator, and screws. We will also need to return with all other rediagnosed parts, including the gear case, suspension, hub, assembly, and agitator. The office will need to reach out for authorization as well as contact the customer about a return date if authorization is given. Please schedule the next service for two hours. No parts were installed.; ordrng 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11568797 (Tub filter) and 6 WP8533953 (Hub screws)s and 1 WP8533928 (Filter screw) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Actuator)"

Arrived on site to install previously ordered parts. Replaced lid WPW10460919 and console W11583885.. Job complete

"WRT318FMDM09 Arrived on site to replaced ordered parts. Replaced FC, RC door and name plate. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11178521 badge, LW10638683 Fc door and W11575716 RCdoor"

Arrived on site to test unit for oven not heating. Verified glow igniter receiving voltage but not heating. Replaced faulty igniter(W11590294). Unit now working as designed. Job complete.

"Arrived on site for no ice. Icemaker not running through a forced cycle,replaced icemaker,icemaker passed harvest failed fill replaced defective valve ran harvest test passed,icemaker filled with water. Usedwp12544124,d7824706q"

"Arrived on site to inspect unit for being operational but not drying clothes. Upon closer inspection found glow igniter not glowing. Found thermal fuse reading open. Replaced thermal fuse, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WP3392519; schdld next appmnt for 6/10 MON !"

"Arrived on site for washer moving and unbalanced, passed bounce test. found f3e3, f0e3, f7e1, f7e6, f0e5. Diagnostics confirms water filling and draining. Entire basket moved during agitate. Unable to removed agitator. Ordering parts needed. Reset for tues. Extra time requested; ordrng 1 Extratime (Extra time) and 1 W11551646 (Spanner) and 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11550891 (Agitator) and 1 W11481722 (Actuator) and 1 WPW10006384 (Belt)"

Arrived on site to inspect unit for not advancing to cycle. Upon arrival customer stated unit worked with small loads but large load. Found excessive play in basket back and forth as well as side to side. Unit also shook violently for the first minute of spin cycle before balancing itself out. Ordering a 2 man 2 hour tub replacement. Office to reschedule. ; ordrng 1 2hour (2 hour) and 1 2man (2 man) and 1 W11378552 (Basket)

"Arrived on site to diagnose refrigerator not making ice. On arrival found about half a bucket present. Ran diagnostic tests and found E2 error present, for motor not finding home. I replaced the ice maker and tested a fill. Found no water entering ice maker. Checked lines and found water present on both sides of the filter housing, but not making it to ice maker. I steamed out the fill Tube and still could not get water to the icemaker. Called tech line to report possible collapsed fill Tube. Tech line recommends replacement of fill Tube and heater assembly. Parts used this visit - W11646196. Office to schedule return. Customer is also going to thaw out the unit and see if it frees up fill Tube and will cancel service if it does. ; ordrng 1 W11515313 (Fill Tube)"

Arrived on site for leaking washer . Ran all fill valve test with back off . Checked bellow . No signs of leaks . No signs of any water after several tests . Couldnt duplicate any leaks . Advised on soap usage . Job complete No parts installed . Job complete

WRT318FZDM11 Arrived on site to replace order parts. Replaced IM kit. Tested unit and now unit is functioning as designed. No water leaks detected at this time. W11510803 IM kit

"Arrived on site installed hinges ,cooktop and grates . Left side is normal. Right front is not touching . Ordering grate hinge W10826075 . No gas leaks detected. Parts used both W10826075, W11204008, W11214957. Call to set return ; ordrng 1 W10826075 (Hinge)"

"Arrived on site for a washing machine that is not filling up with enough water. Inspected unit and work area. The customer stated that the washer does complete each and every cycle but that the water does not seem to fill up the tub. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working and operating as designed. I asked the customer what type of cycles she tends to use and she advised that she normally uses the normal cycle. I did advise the customer that this is a low water washer and that it is not designed to fill the tub up with water. Customer advised that she did not like that because she is used to old washer is that used to fill up 3/4 the way up the basket at least with water. I did advise the customer that the low-water washer is designed to work with less water and still provide an efficient cleaning. The customer said that she just doesnt think that the washer is really actually cleaning the clothes as well without the water present. I told the customer how to get her the highest water level on the washer using the deep water wash and certain cycle selections to give her more water, but did explained that the unit is functioning and operating as designed. Call complete. No parts were installed."

On arrival verified complaint of not running. Found thermal fuse blown replaced and then ran vent test. Vent passed. Checked heater saw no damage and it cycled on and off. Unit is currently working but something is blowing the thermal fuse. Ran temp check and it passed at 156 at exhaust on high. Spoke to SW and decided to replace heater for possible weak element as it heats up later in cycle. Unit is currently working as designed. Job complete installed wp8544772 and wp3392519

"WTW5057LW0 Arrived to inspect leak during drain. Inspection revealed no obvious signs of damage to the drain pump, hoses and bottom of the tub. Service test mode showed F8E1 and F7E7, which were cleared for testing. Shortly after starting the test, water came from the front right of the machine. Secondary inspection revealed the tub had a provision for a heater with a factory molded block plug. The plug had dislodged, allowing full water flow out of the heater provisional mounting port. Office to order tub assembly and contact the customer to arrange return service. Dry testing the machine, no other issues were found. No leaks of the water supply and drain observed during service and I left the unit unplugged and water shut off. ; ordrng 1 W11219115 (Tub, Outer)"

Arrived on site to replace sump and motor and adjuster kit. Replace short parts test unit and no leaks present at this time. Job complete. W10712394 WPW10780877

Arrived on site to test unit for unit not working. Test unit and found unit giving wash motor error code. Removed motor to test and motor test good. Turned unit back on and unit working as designed job complete. No parts used

"Arrived on site to install sealed system parts to resolve no cool refrigerator. Replaced compressor and dryer. Found suction line folded and crimped, so I replaced a section of the suction line. Vacuumed down and found good vacuum. Charged to spec. Tested unit and verified all working as designed. Repair completed. Parts used - W11557425, W11506635, Wpw10143759."

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised that the dishwasher is fine, but their microwave is making an add noise. I corrected the ticket to read the microwave and corrected the model/serial numbers on the ticket. Using my microwave tester, I tested the unit for 30 seconds and the unit operated and sounded normal. After a few more tests, the unit became loud as if the heating components are beginning to fail. I am ordering the magnetron, capacitor, diode and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/07/24 (KC). Unit is currently operating as designed other than the noise. I recommended that the customer unplug the unit for safety if they noticed the unit malfunctioning any further.; ordrng 1 W11678970 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron) and 1 W11446747 (Transformer) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to test unit for door slamming down. Inspected unit found spring and bushing on the left side has slipped off. Reattached the spring and tested unit, unit is now functioning as designed, no parts installed, job complete."

On arrival verified complaint if not running full cycle. Replaced motor as previously diagnosed. Ran cycle and unit is now running correctly. Job completed installed 279827

Arrived onsite for a refrigerator to replace previous diagnosed parts. I tapped the system and found it full of refrigerant. I replaced the compressor and drier. I added an access valve to the compressor. I vacuumed the system and charged it with 56 grams of R600A. I tested the refrigerator in service test 4 and had good pressures and refrigerant flow thru both evaporators. There were no water leaks present at the time of service. Call complete.

"MED4500MW0 Arrived to inspect knob issue. Per SP W11693378 - Special Project S15110 - SP?W11708423, I removed and replaced the timer and knob assemblies with the upgraded parts. The unit operated as designed."

"Arrived on site for loose handles. Upon arrival,inspected unit and found right side of Fc handle is about 1/4 turn loose and left rc door handle has bottom set screw was completely on incorrect side of mounting stud. Corrected issues. Unit is operating as designed. Job complete . No parts needed"

Arrived on site for wall oven with failing gasket. Upon arrival customer also pointed out discoloration on bottom of oven liner as well as heat coming from bottom under oven door. Upon further inspection I found gasket pins not holding gasket w11262572 in place and replaced it. Also instructed customer on how discoloration and airflow in oven work and thats normal operation for both. Unit now works as designed. Call complete

"Arrived onsite to replace faulty control. While at the control checked temperature probe and was good. Replaced control and tested. Ran unit up to 400 degrees and tested. Unit heated and cooled properly, fan shutting off as designed. Job complete"

WRS571CIHZ05 Arrived to inspect noise. The diffuser would chatter during operation and I removed and replaced. The noise issue was resolved and the unit operated as designed. No leaks observed during service.

"Arrived on site to test unit for not cooling, tested unit found compressor running but no frost buildup, unit has a leak and will need to be pumped with nitrogen to determine where it is, fix the leak and replace compressor, ordering FC evaporator as precautionary rescheduled for 6/6 no parts installed ; ordrng 1 W11546605 (FC evaporator)"

"Arrived on site to test unit for leaking, tested unit found all components activating properly but after running unit for 10 minutes, found excessive amount of suds present inside unit, images uploaded, customer does not have a water softer and is using cascade pods, advised customer to run multiple empty cycles with vinegar to remove all the soap buildup, if issues persists recommended to try different brand pods, also advised customer to use rinse aid to help with dish drying, unit is running as designed, no leaks detected job complete no parts"

Arrived on site for frost in freezer . Found frost building up around door on upper right hand side and front of middle drawer. Found small air gap around gasket . Reshaped gasket and perma gummed 212643 truck stock upper right gasket . No water leaks detected at time of service . Job complete

"On site or a washing machine that is not spinning when the unit says its trying to spin and its not feeling when its saying that its billing. The customer showed me two videos of what the customer was talking about and advise that when it was supposed to be going, the unit was just sitting idle. I did notice that the machine was saying the unit was sensing the load, but nothing was happening for about 3 to 5 seconds. The video ended and I could not see exactly what happened beyond that. They also showed me another video where the unit was saying that it was in a spin cycle and the basket was spinning very slowly. That video only lasted about 5 to 7 seconds around the unit into diagnostics and found an F7 E4 (basket re-engagement failure) error code. I tested the unit and found at the slider was having a hard time shifting between agitation and spin. I replaced the slider and tested the unit. I found the unit working and operating as designed. Call complete. W10734521."

"Arrived on site for dryer not working right and not giving off any alarm when finished, verified times were on, confirmed buttons nor timer has tones. Replaced control panel with knob. Verified operation. Dryer working as designed but vent is restricted. Advised customer they will need to have vent cleaned. Call complete."

"Complaint was that washer was making a loud noise. Found error code f8e1, f0e3. Ran diagnostics and confirmed noise during spin, inspected underneath and confirm gearcase is leaking oil. Rotor screw was lying on floor. Checked to see if agitator comes off and I got it off and confirmed teeth are bad on agitator l found spanner nut and tub completely black. Authorization needed. Office will,call to,schedule. Will need all parts sent and new parts listed. ; ordrng 1 W10902814 (Agitator) and 1 W11551646 (Spanner nut) and 1 W11551646 (Stator) and 6 W11027980 (Screw)s and 1 W11178227 (Basket) and 1 Authorization (Authorization)"

Arrived on site to test unit for oven tripping breaker. Turn red oven on and at 125? breaker tripped. Turned breaker back on and unit pre heated correctly. Job complete. No parts used

Arrived on site to inspect upper oven door for damage. Found engineering digits in model number were not correct. Ordering inner door. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11617223 (Inner door)

"Arrived on site to test unit for buzzing sound. Customer stated unit will start buzzing every morning at 5am for about 30 minutes. Tested unit, all components are properly engaging with no buzzing sounds. Sounds like unit is not defrosting soon enough and frost is building up on the evaporator coil just enough to make the evap fan make contact and start buzzing. Switched defrost timing from adaptive to forced in order to eliminate frost building up too much. Unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site for cooktop. Upon arrival spoke to Techline and went through previous work and current state of operation. Techline SR# 7739127699, got a hold of engineering and was able to determine that the ui previously sent for repairs was not the correct part to and it in stead needs W11670421, but they will need to research and confirm new part number is an exact match before we reschedule for repairs. Techline/engineering stated they would reach out the TG for further steps on how to proceed. Ordering W11670421 ; ordrng 1 W11670421 (Ui control)"

"Arrived on site for burner not going low and middle burner turning off. Found center burner did not have a simmer flame. Removed knobs and internally adjusted set screw for all,burners. Found center simmer orifice was clogged removed and cleared. Verified operation. Call complete. No parts."

"WDTA50SAKZ1 Arrived on site for unit not dispensing. Upon arrival, customer stated they will have to manually open dispenser after first initial wash. Proceeded to replace dispenser and control. Re tested and now dispenser opened. Ran a overall checkup diagnostic and now unit is functioning as designed. No water leaks present at this time. W11412300 dispenser and W11672039 control"

"WED4815EW1 Arrived on site for unit not drying properly. Upon arrival, inspected inner duct of the unit and airflow exiting outside home and found no lint buildup. Unit was in a tight space. Proceeded to pull out unit about 6 inches and re tested. At this time, unit is functioning as designed. Customer will monitor unit with it pulled out and follow up if issue occurs again. No parts replaced"

"KRFC300ESS07 Arrived to inspect no cool. I found the unit in the off position, via the control and when switched on, the compressor could be heard to groan and there was no motor operation. I tried a known-good start device and there was no change. The compressor had a locked rotor and will require replacement. Office to order parts and set service for two hours, R600a and all copper. No leaks observed during service. ; ordrng 1 W11557425 (Compressor) and 1 W11598433 (Evaporator) and 1 WPW10143759 (UV Drier) and 1 W11506635 (Service Port) and 1 2HourSealedSystem (R600a All Copper)"

Arrived on site to inspect unit for thumping noise coming from unit intermittently. Upon closer inspection found unit unlevel and basket missing holes. Will need to order basket and return. Office to reschedule. NO PARTS USED ; ordrng 1 W11513243 (Basket)

"Arrived on site for oven not operating as well as center burner and right rear burner not operating. Upon arrival, Ran diagnostics and get F1-E0 control failure. Test unit and found Right rear burn not sparking, confirmed burner operates when using a lighter. Also center burner not lighting. Confirmed gas flow through orifice. Need to replace right rear electrode, control and center burner. Ordering oven igniter, control, right rear electrode, center burner, and spark module. Office to reschedule ; ordrng 1 W11475513 (Center burner) and 1 W11620552 (Control, white) and 1 W11565127 (Spark module) and 1 W11688146 (Right rear electrode) and 1 W11590294 (Oven igniter)"

"Arrived on site to inspect unit for error code f9e1. Upon closer inspection found harness failed pump was running non stop and burned itself out. As well as control being corrupted. Replaced control, harness and pump, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11568984 W11396717 W11419171"

"Arrived on site for no lights in fresh food section. Tested switches passed left doors open,led module started strobing diagnosed unit will need a new led module ; ordrng 1 W11470191 (Led module)"

"WEG745H0LZ4 Arrived on site for oven not burning properly. Inspected unit and Bake cycle at one point ignited after 30 seconds. Upon further inspection, I found some burner holes to be slightly plugged. Cleaned burner with orifice cleaner. Re tested and now unit is functioning as designed. No parts replaced."

"Arrived on site for a range that is tripping the breaker. Inspected unit and work area. The customer advised that the cooktop works, but that the oven will tripped the breaker within minutes after starting to preheat. I gained access to the back of the unit and found no pinched wires, or any signs of grounding with happening within the unit. I checked the elements and found them within range. I test the unit on a big cycle using an amp clamp and found the unit flipping back-and-forth between 10.47 A and 14.97 A before the breaker was tripped. I checked the breaker and found that the breaker was a GFCI/AFCI combo breaker. I called whirlpool tech line and spoke to Joe SR# 7739213929. He advised that based on my checks, the issue would not be with the appliance, and would be with the breaker. He did advise that AFCI and GFCI breakers are all made differently, and that it appeared that this specific breaker type was just too sensitive for the unit. He advised to make no repair at this time in the unit is working and operating as designed. Call complete. No parts were installed."

On arrival verified complaint of to high current and light inside drum. Advised customer the unit is required to be on its own circuit. The light customer states is inside drum from where the water comes from. Verified inside unit no harnesses are damaged and no signs of arc. Due to light complaint reattached the water valve harness as a precaution if it wasnt seated correctly. Checked voltage and polarity are correct. Checked if water valves at wall are hot. Found less then .2vac at both valves. Unit is working at this time. No leaks detected during service. Job complete.no parts installed

On arrival verified complaint moisture on fc gasket. Found all gaskets are sealing and horizontal mullion is dry left side door is tweaked causing it to push out at top and be sucked in at bottom. Adjusted the leveling of the unit to relieve tension on the door and have front higher then rear. Unit seals correctly and advised customer it can take some time to relax back into the proper position. Job complete no leaks detected during service. No parts installed

"Arrived on site to test unit for freezing food in RC. Temps in RC were at 45?. Tested control damper found it staying open. Removed IM assembly and tested thermistor, thermistor reading 5.1k ohms. Replaced damper (WPW10196393) and tested, damper is now properly opening and closing. Unit is running as designed, job complete."

"Arrived on site to replace refrigerator door with dent. Replaced door and nameplate, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED LW10912313 W11223753"

"Arrived on site to diagnose microwave that sounds like it's popping or arcing sometimes. Tested unit and could not duplicate the popping, but the mag was very very loud. Replaced cap mag and diode to resolve both issues present. Tested and found noise significantly reduced. Parts used - W10750446, W11256462, W10818686."

"WRF535SWHZ10 Arrived on site to replace ordered part. Replaced thermistor. Upon further inspection, noticed freezer door was not opening and closing properly and right side door gasket compromised. Ordering W10830162 Gasket, W11658402 rails. No water leaks present at this time. Customer agreed to reschedule June 12. W10316760 thermistor ; ordrng 1 W10830162 (Gasket) and 1 W11658402 (Rails)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system leak, I removed and replaced the compressor, access valve, UV dye drier, and placed a sleeve on the heat exchange tubing where the leak was located. Vacuumed the system and pressures held at -30/0. I installed 64g of R600 refrigerant and monitored the unit and it is operating as designed and cooling properly. No water leaks observed during service, job completed. R600, NITROGEN, W11506635, WPW10143759, W11557671"

Arrived on site to test unit for unit not washing correctly. Test unit and found motor working correctly but found 50% of the upper and lower spray arms clogged with food. Cleared spray arms test unit and unit test good job complete. No parts used.

"On arrival verified complaint of noise in system. Customer recorded noise and showed me, it is some sort of buzzing sound but unable to determine cause from the recording. Unit has no excess frost or condensate in the unit. Ran diag mode and activated all fans, dampers, and compressor and was unable to replicate the sound. Attempted multiple times. Unit is currently working as designed. Job complete no parts installed."

"Arrived on site for potential clock issues. Upon arrival, inspected and test unit. There are no saved error codes. Customer states that after several days the clock time is about :20 seconds different than her counter microwave clock. I explained to customer that clocks operate off of hertz and that with both appliances are controlled separately that there can be differences between any clock including wall clocks or wrist watches. Unit is operating a designed. No gas leaks present at this time. Job complete. No parts installed. Job complete"

Arrived on site for unit sparking. Upon arrival tested and confirmed. Sparks are coming from internal cavity. Found Failed high voltage system. Magnetron and transformer are sparking. Unit would need complete high-voltage rebuild. Customer stated unit would not be economical to repair. Job complete.

"Arrived on site for no water or ice. Replaced isolation valve,tuned on water source no leaks at valve,tested water dispenser,water dispensing,no leaks,ran icemaker harvest passed icemaker filled with water. Used w11246413"

"WOS51EC0HS20 Arrived on site for unit falling out of cabinet. Upon arrival, the mounting screws are missing, allowing entire unit to fall forward when opening door. Inspected exterior installation set up and found missing wooden trim on the right side (picture attached). Trim needs to be installed per builder. Advised customer to call builder to add trim and install unit correctly. Unit is functioning as designed. No parts replaced."

"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found the left FC door dented just above the dispenser/UI area. I removed and replaced the left door and tested operations and unit is operating as designed. Leveled the unit as well. No water leaks observed during service, job completed. W11561286"

"arrived on site to replace suspension. Verified RR suspension was bent. Replaced suspension(W11217817), unit working as designed. No leaks detected. Job complete."

KOCE500ESS22 Arrived to inspect element hanging down. I verified the issue and installed the new support. Operational test good.

Arrived on site for door squeaking when opened . Springs and bushings are in good shape . Used some white grease ( WP542638 from truck stock) on door hinge pins . Door is no longer making noise . No water leaks detected at time of service . Job complete No parts installed

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test passed,ran fill test passed. Used 4317943"

Arrived on site and replaced previously diagnosed drum. Noise is still present. Spoke with CS and ordering additional parts. Recommend 2hrs on return visit. Offfice to reschedule. ; ordrng 1 W11299301 (Rear bulk head) and 2 WPW10359272 (Shaft)s and 2 WPW10080190 (Nut)s and 1 W11162467 (Front bulk head) and 2 WPW10359271 (Front side shaft)s and 2 WPW10080210 (Front side shaft nut)s and 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel) and 1 W11690904 (Lower harness)

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found a large amount of ice/frost on the FC evaporator cover. I placed the unit in diagnostics and tested the defrost heater and found it operating as designed. I tested the defrost thermistor and it was showing to be open. I pulled the unit out and tested the thermistor at P2-7 to P1-2 and got 120V. I tested the thermistor at P8-1 to P8-2 and got 4.9VDC. I tested the thermistor resistance and got 29.98kohms at 0.7 degrees. I advised the customer of my findings and using my steamer, I removed the ice/frost from the evaporator and cover and advised the customer they should be able to use the unit until we can return to replace the thermistor. I recommended the customer unplug the unit 24 hours before we return and place towels around the back of the unit to catch any water that may leak from the evaporating pan below. I am ordering the defrost thermistor and hv control and scheduled return service for 06/07/24. No water leaks observed during service.; ordrng 1 W11558182 (Hv control) and 1 WPW10384183 (Defrost thermistor) and 1 W11650662 (Defrost element assembly)"

"WRS325SDHZ11 Arrived on site for door dent. Upon arrival, inspected RC door and dent was present near the handle (picture attached). Replaced RC door and name plate. Unit is now functioning as designed. No water leaks present at this time. LW10912110 RC door and W11223753 name plate"

Arrived on site for dented dishwasher door . Replaced door panel. Ran diagnostics. All checked normal. No water leaks detected at time of service . Job complete

"Arrived on site for rc lights not operating, upon arrival, inspected unit. Door switch seems fine, am seeing door open indicating door is open. Replaced control W11455229. Having same issue. Ordering module assembly. Office to reschedule ; ordrng 1 W11470191 (Module)"

"Arrived on site to replace faulty compressor. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Notified customer to give 24-48 hrs for temperature to stabilize. Job complete. Used W11557425, WPW10143759, W11506635, nitrogen and R600a."

"Arrived on site to diagnose refrigerator with dead UI. Customer said they were dispensing when the UI just went blank. Removed the UI and found the power connector was disconnected from it, likely not fully inserted from factory. Reconnected connector and verified proper operation. Repair completed. No parts used."

"Arrived on site for unit not cooling properly. Upon arrival found temps at 16/44 in both compartments but items in fc still frozen, found uneven frost pattern on coil, but found no uv dye or leaks. Recovered refrigerant and installed new WPW10197428 start device on compressor. Found entire coil frosting over as designed and informed customer to give unit Wr hrs to cool. Call complete ; ordrng 1 WPW10197428 (Start device)"

"Updated model number. Arrived on site for unit not heating. Customer also stated a couple times the unit did not seem to clean well. Ran diagnostics and found stored error 4/3 and 7/1. Ran test and motor did energize as well as heater. Customer also stated rinse aid take long to run out. Reset unit for customer and notified to run as normal but to monitor performance. Also insuring that hot water is supplied to the unit. Customer will monitor. If symptoms persist. Recommend ordering sump and motor, heating element and dispenser. Job complete"

On arrival verified complaint of no water or ice. Found water line is off. Turned water on and checked dispenser its good. Ran ice maker harvest and it filled job complete no leaks detected during service. No parts installed.

"Arrived on site to disgnos dryer occasionally tripping breaker on towel / less dry setting. Unit has done this since customer moved in. I found good voltage and polarity. Unit is on a GFCI breaker. I tested the unit and found it never exceeds 27 amps when running. Called tech line and confirmed this is working as designed, and this is breaker nuisance. Tech line case SR7739220605. Advised to follow up with homeowner as other houses in the area have also reported similar. Call completed. No parts used."

"Arrived on site to test unit for loud grinding noise, tested unit found compressor turned on with a loud rattle but after 5 seconds ceased and tripped breaker, reset breaker and could not get the compressor to turn on, start device shutting off on thermal, will need to replace compressor to fix issue, customer does not to have a rebuilt unit, wants a new unit and will request replacement from builder, if he calls back then sealed system will need to be ordered, at this time job complete"

"Arrived on site for lid not locking, upon arrival,inspected unit and found strike has failed. Replaced strike W11457841. Test unit and is operas designed. No leaks present at this time. Job complete"

"Arrived on site to diagnose dishwasher that was not washing well. Examined unit and found dead wash motor. Unit would fill, but didn't wash. Replaced sumo and motor assembly and retested. Verified proper operation with no leaks found. Parts used - W11025157."

"Arrived on site and replaced LH hinge(W11568941), RH hinge(W11568813), LF and RF burner heads(W11344539). Unit now working as designed. Job complete."

"Arrived on site to test unit for long fill, error, test unit found all components activating properly and unit has good water pressure customer stated that its random and usually happens in the middle of cycle, inspected drain and found it shoved into drain 24 inches, do to this the water at times starts to siphon out from tub, pulled drain out and secured properly, unit is now running as designed, no leaks detected job complete no parts installed"

Arrived on site and replaced previously diagnosed control(W11179310). Tested unit to 350 with no issues. Job complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I went to replace the refrigerator door gasket and found the new gasket was torn in several different areas. I went to replace the mullion and found that the new mullion had a two pin connector, but the old one was a three pin connector. I spoke to SR and was advised that she would need to get clarification with Maytag to confirm the correct part number and to order it for research. I did replace the pantry lid. The customer asked if we had the shelf and Chris bourbons as well. I advised that that was not a part of the work order. She advised that she had made a mention of that on the previous trip and showed me what was happening. I found that the crisper drawers and frame all damaged. Ordering those parts as well and the office will need to contact the customer about a return date when parts are made available. All parts will need to be inspected prior to return trip.; ordrng 1 W10830055 (RC gasket) and 1 Research (Mullion) and 2 WP67002633 (Crisper drawers)s and 1 W10858393 (Crisper drawer frame)"

"Arrived to inspect ice clumping issues. The FC was -2 and the RC was 36. Highest temperature in the RC was logged at 80 and 56 for the freezer, which were not possible due to found conditions within both chambers. Due to this being a more recently frequent finding and the same symptoms as the prior replaced machine at this location and others, I inspected and found the factory air dividers we both missing on the back, but the lower was intact. The constant recirculating of heater air from the sealed system was likely causing all manner of odd readings and operation. Office to order parts and tech GCO please. No leaks observed during service. ; ordrng 1 W11466308 (Divider, Long) and 1 W11449545 (Divider, Short) and 1 W11594711 (Left RC Upper Hinge Cover) and 1 W11163783 (LH RC Door Closer)"

"Arrived on site to test unit for incorrect time and MW door issues, customer stated that sometimes the door does not close all the way and unit has incorrect time, tested unit it found door switches are activated every time but if you are not closing the door from the center of handle then at times is pops back and deactivates door switch, advised customer that per whirlpool the door needs to be open and closed from the center of handle to ensure proper operation, unit is not connected to Wi-Fi and customer was not aware that it had to be, provided customer with Wi-Fi team number and advised to get unit connected asap, at this time job complete no parts installed"

"Arrived on site to test unit for intermittent ice production. Tested IM found it not harvesting. Replaced icemaker (W11546935) and main control (W11558182) as precautionary. Unit is now filling and harvesting properly. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for tripping breaker. Customer stated unit would trip breaker as soon as it was plugged in. Inspected entire unit, found now signs of grounding or arcing wires. Replaced control (W11620481) as precautionary. Plugged unit in, ran preheat cycle, unit heated up to 350?. When testing burner, unit immediately tripped breaker. Contacted techline to document SR#7739218403. Per techline issue is with the breaker. Range and microwave are required to be on dedicated circuits. Will replace spark module as precautionary on return visit. Electrical checklist will also need to be given to customer W11525530 on service matters. Ordering parts, rescheduled for 06/07.; ordrng 1 W11173616 (Power cord) and 1 W11590249 (Spark module)"

"On arrival verified complaint of not cooling. Found RC temps are 47 and fc is 28. Evap has an incomplete frost pattern. Unable to check pressures at this time. Checked evap, mullions, and braze points for UB dye none found at this time, ordering compressor W10507884, uv drier WPW10143759, access valve W10913906, evap W11550396, W11504423 coupler, W11504415 coupler, and nitrogen. Needs 2 CALL COUNT. office to reschedule for SS. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11550396 (Evap) and 1 W11504423 (Coupler) and 1 W11504415 (Coupler) and 1 Nitrogen (Nitrogen)"

"Arrived on site for dryer not heating. Upon arrival found cutoff broken. Found no clogs in venting, or voltage failures. Replaced element 279838, and taste 279816. Found dryer heating as designed. Call complete"

Arrived on site for unit not responding. On arrival tested and found control was shorting shortly after being plugged in. Replace control to test and unit is now functioning properly. Job complete Used w11603810