Service History 489 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Austin, TX 78702

Wesley

Job Details: 05/19/2022

Arrived onsite and explored issue further. Determined drain had failed and had shorted control function. Gearcase not failed. Replaced capacitor and actuator and replaced control and drain pump. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

JENN-AIR RANGE

Model JGS9900BDS

Near Austin, TX 78705

Wesley

Job Details: 05/19/2022

Arrived onsite and replaced the console to repair the touch panel. Unit is now operating as designed. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MTW5900TW0

Near Austin, TX 78734

Justin

Job Details: 05/19/2022

Arrived on site for a washing machine intermittently not starting due to lid switch. Upon arrival the customer stated the unit sometimes will start when they slam the lid. I tested the unit and found when opening/closing the door to did not always hear the switch click. I found a bad switch. I installed the switch and the unit began running as designed. No leaks observed at the time of service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Killeen, TX 76543

Cliff

Job Details: 05/19/2022

"Arrived on site to replace previously ordered parts for ice machine. Replaced compressor, filter drier, start device, and overload. Pulled vacuum and charged unit with refrigerant. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Temple, TX 76502

Cliff

Job Details: 05/19/2022

Arrived on site to diagnose a washer that is tripping the breaker. Tested all parts and components and found no failures to unit at this time. Advised customer that appliances were not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause them to trip. No further repairs can be done to washer to correct issue and homeowner will need to replace breaker.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Temple, TX 76501

Cliff

Job Details: 05/19/2022

Arrived on site to diagnose a refrigerator that is not sealing properly. Found nylon washer not in correct position causing airleak in top of rc door. Placed washer in correct position and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Austin, TX 78717

Scott

Job Details: 05/19/2022

Arrived on site for dry times taking longer and multi tries to dry. Ran temp checks . Found unit not cycling heating cycles correctly. Test and found both thermistor and control has failed .

We serviced a

MAYTAG WASHER

Model MVWC465HW0

Near Austin, TX 78745

Kevin

Job Details: 05/19/2022

"Arrived on site and replaced all parts diagnosed in previous visit, after replacement ran an automatic test cycle to ensure washer is operating properly, Job complete"

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Austin, TX 78702

Wesley

Job Details: 05/19/2022

Arrived onsite and found complaint of washer not completing cycles. Reset unit cleared codes f0e1 and f0e2. Ran test 12. Ran a quick wash. Unit is now operating as designed without any signs of failure. Advised customer on findings.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near Austin, TX 78701

Wesley

Job Details: 05/19/2022

Arrived onsite and replaced damaged door and console per construction holdover ticket. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Pflugerville, TX 78660

Kimo

Job Details: 05/19/2022

Arrived onsite to perform Special Project S17304 . Upon arrival I installed new heating element. And tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near New Braunfels, TX 78130

Andrew

Job Details: 05/19/2022

"Arrived on site to test unit for not dispensing water. Found valve not opening but receiving proper voltage. Replaced valve and still no water. Had maintenance replace filter, tested unit,unit now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 05/19/2022

"Arrived on site to test unit for FC not cooling. Found FC thermistor reading open. Inspected evap harness and found white connection on harness molex connection was not inserted properly causing open reading. Fixed connection, tested unit, unit now working properly. FC started to cool instantly. No leaks detected. Job complete."

We serviced a

JENN-AIR OVEN

Model JJW2430DP01

Near New Braunfels, TX 78132

Andrew

Job Details: 05/19/2022

"Arrived on site to test unit for f2e1(stuck/shorted key). Installed new console, tested unit, unit working as designed.

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Austin, TX 78734

Justin

Job Details: 05/19/2022

Arrived on site for a dryer not spinning nor heating properly. Upon arrival the customer stated that they felt it did not heat enough on the low temp and it got to high on the high temp. I tested the temp fluctuation on the unit and found it good. I removed the vent at the wall and the vent ran straight back. I could see through and found no clog. I found the unit and airflow as designed. I informed the customer of my findings

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSR/AA

Near Lakeway, TX 78734

Justin

Job Details: 05/19/2022

Arrived on site to install previously diagnosed parts. I installed the IM kit. Unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Leander, TX 78641

Vincent

Job Details: 05/19/2022

"Arrived on site for refrigerator leaking from icemaker, inspected unit and work area. Flounder icemaker tube not in place, installed dispenser tube for icemaker back on and tested. Unit is operating as designed. No water leaks detected during service, job completed."

We serviced a

GE REFRIGERATOR

Model CYE22TSHFSS

Near Leander, TX 78641

Vincent

Job Details: 05/19/2022

"Arrived on site for refrigerator not cooling properly, inspected unit and work area. Tested temperatures in FC 15? RC 37?. Inspected unit for any defrost issues and found evaporator free frame Ice build up. Ice chute would open electronically every time I would close freezer door. Advised CX that main control board would have to be replaced in order to fix power supply problem.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Bastrop, TX 78602

Joe Z

Job Details: 05/19/2022

Arrived onsite for Not Making Ice . Upon arrival inspected icemaker and found ice tray warped and stuck and will not turn to harvest. Need to replace ice maker. Replaced icemaker and test unit. Unit fills with water and harvest test passed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Bastrop, TX 78602

Joe Z

Job Details: 05/19/2022

"Arrived onsite for LEAKING FROM UNDERNEATH. Upon arrival checked all hoses and bellow. All are good. Ran a quick cycle and a normal cycle. Unit did not leak. Mrs. Said it doe not happen everytime,just every now and then. Mrs. Will control the amount of detergent that she is using and monitor for leaks. Could not duplicate the leaking issue. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bastrop, TX 78602

Joe Z

Job Details: 05/19/2022

Arrived onsite for TAKES TOO LONG TO DRY THE CLOTHES. Upon arrival test unit with vent tester. Test failed. Inspected outside vent and was good. Remove vent hose and found blockage with lots of debris in hose. Cleared all the debris and test unit. Unit now passed test with vent tester. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Killeen, TX 76542

Tyler

Job Details: 05/19/2022

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival found unit had lost all refrigerant. Installed compressor, evap coil, valve and uv drier, then pulled vac, and insured unit had no leaks. Recharged system with 4.27oz of refrigerant and equalized pressures were at 60. Run time pressures were at 0/140 after ten minutes and stable. Informed customer to give unit 24 hrs to cool. Call complete"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Killeen, TX 76549

Tyler

Job Details: 05/19/2022

Arrived on site for washer not removing fabric softener as well as leaking. Upon arrival customer confirmed fabric softener issue but stated leak no longer occurred. Found f8e1 in diagnostics as well as cold side inlet valve ohmig at 1.4k. Also found dispenser drawer warped not allowing proper water flow into drawer. Replaced inlet valve and drawer and tested unit with no leaks found. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Smithville, TX 78957

Joe Z

Job Details: 05/19/2022

Arrived onsite for Cycle Skips - Sensing to Done. Upon arrival inspected unit and found standing water in drum. ran diagnostics and found F9-E1 drain pump. Inspected drain pump and found harness to drain was not secure. Secured connection and unit now drains. Test unit on normal cycle and unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Georgetown, TX 78626

Gerry C

Job Details: 05/19/2022

"Arrived to inspect door separating issue. I found the top left inner handle attachment bracket had been bent during manufacturing. I removed the bracket and re-formed it and tested. The glass held in the correct mounting brackets and the door operated as designed. Operational test good, no gas leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSS42QJX00

Near Austin, TX 78759

Matthew

Job Details: 05/19/2022

"Arrived onsite to replace previously diagnosed parts. Performed complete rebuild of sealed system. Replaced compressor, evaporator, heat exchanger, pan heater, dryer and access valve. Pulled vacuum and held. Charged 6.75 oz of refrigerant. Running pressure at 0/125psi. Unit began cooling. Notified customer to give 24 hrs for temperature to stabilize. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, TX 78626

Gerry C

Job Details: 05/19/2022

"Arrived to inspect gasket sealing issue and noise. I found the diffuser rattling and removed and replaced. The cabinet was very twisted and the leveling legs had not been set by the installers. I corrected the twist and squared the doors. There was slight overlap at the top of the mullion and I reported it to the tech line via texted image. Mfg tech Rich said the issue was not enough to cause further issues and to proceed with repairs. SR# 7733698323. Operational test good, no leaks observed during service."

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Elgin, TX 78621

Joe Z

Job Details: 05/19/2022

Arrived onsite to install previously diagnosed parts. Replaced glass cook top. Test unit all operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78626

Gerry C

Job Details: 05/19/2022

Arrived to instal previously diagnosed and ordered part. I removed the inverter and installed the replacement. I tested the unit though multiple heating cycles and it developed over 1000W and heated water as expected. Operational test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS00

Near Georgetown, TX 78626

Gerry C

Job Details: 05/19/2022

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the door gasket and tested. The ice maker had stalled due to prior freezup in a partial harvest position. After freeing the arm, the unit cycled, but did not fill. I found after adjusting connects the unit worked and filled as designed. Operational test good, no leaks observed during service.

We serviced a

GE DISPOSAL

Model N/A

Near Killeen, TX 76543

Tyler

Job Details: 05/19/2022

Arrived on site for disposal making a rattling noise when in use. I bought arrival confirmed issue and after further inspection found that the cause of the sound and vibration was two pennies that were stuck inside the latest assembly. After removing debris I was able to test unit and found no leaks through the disposal and the rattling was completely gone. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF36NXFXDE01

Near Austin, TX 78730

Matthew

Job Details: 05/19/2022

Arrived onsite for refrigerator lights out . Replaced light modules.Tested unit and all lights are functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 05/19/2022

"Arrived on site to install previous diagnosed part. Gained access to inlet valve, removed failed valve and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Andice, TX 78628

Jonathan S

Job Details: 05/19/2022

Arrived on site for microwave interior light not coming on when heating. Inspected unit and work area. Tested door operation and found interlocks at fault. Unplugged unit and installed upper and lower unlocks. Powered unit on and tested operation. All tested good. Spoke with customer on service performed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Andice, TX 78628

Lou

Job Details: 05/19/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and tested for and gaps. Door is sealing properly. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model TFX20JRXFWW

Near Marble Falls, TX 78654

Jonathan S

Job Details: 05/19/2022

"Arrived on site to,install previous diagnostics parts. Inspected unit and work area. Found no lights or operation. Removed timer and installed new. Traced voltage to outlet to back of unit. Found unit not in serviceable location (see SD-QUICKPIC). Will need to contacts AHS for authorization for repair."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Marble Falls, TX 78654

Jonathan S

Job Details: 05/19/2022

"Arrived on site for refrigerator FC door not closing. Inspected unit and work area. Found screws that holds door on rails loose. Adjusted door and tighten door screws and tested door operation. All tested good, no water leaks detected during service."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611LBRA

Near Marble Falls, TX 78654

Jonathan S

Job Details: 05/19/2022

Arrived on site for refrigerator not producing ice. Inspected unit and work area. Tested ice maker cycle and found no water getting to ice maker. Tested at dispenser and found slow pressure. Gained access to inlet valve and measured voltage to valve and found correct. Removed failed inlet valve and installed new. Tested operation and found water getting to ice maker. Will need to replace water filter before turning on ice maker. No water leaks detected during service. Job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Lakeway, TX 78734

Justin

Job Details: 05/19/2022

Arrived on site for a refrigerator not dispensing water with the filter in. Upon arrival the customer showed me the issue. The filter would not automatically pop out and with the filter in all water flow stopped. Upon further inspection I found the customer using an off brand filter. I bypassed the filter and found it worked as designed. This indicates a faulty filter head. I install the new filter and filter head. I then tested the unit and found it working as designed.

We serviced a

SAMSUNG RANGE

Model NE59J7850WS

Near Marble Falls, TX 78654

Jonathan S

Job Details: 05/19/2022

Arrived on site for range front left burner only working on high and right front burner working intermittently. Inspected unit and work area. Gained access to control and switches. Left unit unplugged due to possible fire hazard.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Temple, TX 76502

Tyler

Job Details: 05/19/2022

"Arrived on site dishwasher not opening soap dispenser. Upon arrival confirmed issue but found no errors in diagnostics. Found dispenser door mechanism had broken causing door not to open. Found proper power to dispenser, replaced dispenser then reassembled and tested dispenser. Found it functioning as designed With no leaks call complete"

We serviced a

GE MICROWAVE

Model PT970SM2SS

Near Austin, TX 78738

Justin

Job Details: 05/19/2022

Arrived on site to install previously diagnosed part. I installed the new latch and also found the high limit thermostat bad. I then preheat the unit to 350?F. I found the lock now working as designed and the unit heating as designed. I also tested the MW one more time and found it still working as designed.

We serviced a

WHIRLPOOL RANGE

Model KGCS166GSS07

Near Lakeway, TX 78738

Brandon

Job Details: 05/19/2022

"Arrived on site to inspect unit for flames being to high, I adjusted some of the burner valves, unit tested good.

We serviced a

WHIRLPOOL OVEN

Model JJW3830DP02

Near Austin, TX 78738

Brandon

Job Details: 05/19/2022

"Arrived on site to inspect unit for having error code, found stuck keypad error code. Needs console, customer is going to talk with husband and get back to us about repair.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Liberty Hill, TX 78642

Lou

Job Details: 05/19/2022

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found a large scratch at the bottom right corner of the outer door panel. I removed and replaced the panel and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW9550WW00

Near Georgetown, TX 78633

Lou

Job Details: 05/19/2022

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F20 & F22. Continued with testing and unit operated as designed. I inspected the water valve screened and found them with debris inside. Removed the back panel and found a large rust spot on the bottom panel. Attempted to locate the leak and found the dispenser leaking at the back of the part. Researched the dispenser.

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Georgetown, TX 78633

Lou

Job Details: 05/19/2022

"Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested all burners and found the front left burner not igniting. I found the burner head not grounding properly and the ignitor is not arcing properly. I removed and replaced the burner head and ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Georgetown, TX 78633

Lou

Job Details: 05/19/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the RC evap cover and added some new permagum around the evap housing to seal off the gaps between the cover and back wall. Before installing the new cover, I found the RC evap with a good frost pattern (photo). Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5300VW2

Near Hubbard, TX 76648

Jonathan M

Job Details: 05/19/2022

"Arrived on site for a washing machine thats not spitting out clothes. Inspected unit and work area. The customer advised that the unit would not spin on any spin cycle. Tested the unit in a spin cycle and found the unit spinning properly. Tested the unit several other times within without clothes and found the unit spinning out. I did advise the customer that could be an issue with their timer. Customer advised that he had seen oil underneath his unit when he went to pull the unit out and wasnt sure if that had anything to do with it. I did tell him that it is possible that his gear case transmission is leaking oil and could be the sign of his gearcase going out. I asked the customer if he wanted me to replace his gearcase. The customer advised that because the unit is working right now, he does not want to proceed with any further repair. Advised that because could be multiple issues going on, if the unit goes out again, hell just buy himself a new unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS01

Near Austin, TX 78745

Kevin

Job Details: 05/19/2022

"Arrived on site and inspected refrigerator and found icemaker is not cycling, manually actuated fill valve and it is working properly but icemaker motor is not moving. After replacement icemaker cycle manually and filled with water, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Austin, TX 78745

Kevin

Job Details: 05/19/2022

"Arrived on site and inspected dishwasher and found sump and motor is leaking from diverter. After replacement dishwasher is operating normally and no longer leaking, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78745

Kevin

Job Details: 05/19/2022

"Arrived on site and found no ice production, icemaker tray is sitting upside down. Ran test 120 and icemaker motor is not moving. Running test 96 and then 97 icemaker will fill with water. after replacement icemaker will now pass test 120 and used test 97 again to fill up tray, job complete"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Georgetown, TX 78626

Cliff

Job Details: 05/19/2022

"Arrived on site to diagnose a dryer that is not drying efficiently. Found unit is a condensation dryer and is located in an outdoor laundry closet. Tested unit and found all parts and components are functioning, but due to high humidity environment unit will not operate properly. Advised customer on findings and no further repairs needed."

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near West, TX 76691

Jonathan M

Job Details: 05/19/2022

Arrived on site for a cooktop that has broken glass. Inspected unit and work area. Ill try Safeway confirmed the customers complaint. Spoke to claims and was advised that it was OK to replace the cooktop. Replaced the cooktop but the cooktop has not been installed into the customers home yet. Advise the customer to call back if they have any further issues. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW00

Near Austin, TX 78749

Kevin

Job Details: 05/19/2022

"Arrived on site to replace all previously diagnosed parts, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FVAXVL00

Near Georgetown, TX 78626

Cliff

Job Details: 05/19/2022

Arrived on site to diagnose a refrigerator that is not dispensing ice or water. Found separator assembly failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS00

Near Round Rock, TX 78681

Gerry C

Job Details: 05/19/2022

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the UI touch panel and the UI controller and tested. All UI functions resumed and when I tested heating, the unit arced within the wave guide. I disassembled the unit and found evidence of a very old spill, the residue appeared to be of a soup type and was completely dry. The wave guide arced through to the wave distributor plate, likely denoting excessive attempts at operation and could not have been done by this CX, as it was a DOA and never worked or responded to any inputs since the day of original instal. I suspect the unit may have been a return to the vendor as it also has a MFG date of 2018. I advised the CX to contact the vendor for further resolution as this type of damage is non-repairable and not covered by MFG warranty. I removed the controls and reinstalled the original failed ones."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC36QTS04

Near Georgetown, TX 78628

Lou

Job Details: 05/19/2022

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, using my jumper wire, I tested the ice maker from points T-H and it failed. I tested the emitter/receiver boards and they are operating as designed. I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5530SQ0

Near Georgetown, TX 78628

Lou

Job Details: 05/19/2022

"Arrived on site to inspect washer not spinning. Upon further inspection, I turned the unit on to a spin cycle and tested and the unit is operating as designed. I removed the casing and inspected the motor and coupling and they both are in good condition. I tested the unit on the Regular cycle Spin and the unit continued to operate as designed. No water leaks observed during service, job completed."

We serviced a

GE REFRIGERATOR

Model GSL25JFTABS

Near Georgetown, TX 78628

Lou

Job Details: 05/19/2022

"Arrived on site to inspect refrigerator ice maker not working properly. Upon further inspection, I tested the water dispenser and the water flow is normal. Customer advised they replaced the water filter the day prior. I found the ice maker in a harvest so I continued to monitor it and it is operating as designed. Customer concerned that the bin isnt full enough within 24 hours. I advised the bin will get full within approximately 72 hours and every time the doors are opened it will delay the harvest. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Leander, TX 78641

Vincent

Job Details: 05/19/2022

"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found stored error codes 8-1 9-4. I then ran unit trough diagnostics cycle but would not complete as water supply was turn off from main valve at the water heater. CX advised me to turn water supply line at the water heater. I then bleed hot water from sink and tested unit again in diagnostics and ran a full cycle and dishwasher is now operating as designed. Water leaks where not observed during service. Job completed."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0AS05

Near Leander, TX 78641

Vincent

Job Details: 05/19/2022

"Arrived on site for oven sparking, inspected unit and work area. CX had removed broil element from lower oven. Then CX had explained to me that upper oven wont work as well. I then pulled wall oven out on my dolly and inspected power supply and found that the wall power supply had shorted out. Called safety line and spoke with Mary SR# 7733652192 and instructed me to not continue with repairs until power supply has been fixed

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Austin, TX 78704

Wesley

Job Details: 05/19/2022

Arrived onsite for squealing and found unit operating without squeal. Customer advised that it was brief and then went away. Advised customer on cause of intermittent squealing that then leaves and the debris has passed. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC7HS04

Near Austin, TX 78704

Wesley

Job Details: 05/19/2022

Arrived onsite and installed the oven bottom vent. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Round Rock, TX 78681

Kimo

Job Details: 05/19/2022

Arrived onsite for refrigerator with a ice maker freezing up. Upon inspection I found that the freezer door not sealing properly due to the unit not being leveled/squared up. I adjusted unit and found that the door sealing better. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS03

Near Austin, TX 78728

Scott

Job Details: 05/19/2022

Arrived on site for UI not responding to commands. Found UI not responding to commands. Power reset didnt correct issue . Replaced console ui. Keypad is now responding . Ran diagnostics got key pad error cleared error. Also having customer reach out to WiFi team to have oven connected to WiFi . No other issues found . Ms and oven preheated normal. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Austin, TX 78756

Matthew

Job Details: 05/19/2022

Arrived onsite for microwave blower fan not functioning. Upon arrival customer stated that the unit is not sucking steam. Tested unit and found both low and high speed functions are working properly and air dampener is opening and closing as designed. Tested using paper to prove unit was producing suction on both fan speeds. Unit is functioning as designed. Customer is using larger burners at the front of the un and the microwave is offset to the back. Unit does not have enough power to capture all steam. Customer would need full size vent hood. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8500DC0

Near Austin, TX 78702

Matthew

Job Details: 05/19/2022

"Arrived onsite for dryer not heating or latching. Upon arrival found unit with visibly failed latch. Also door was cracked at the hinge. Took pics. Ran diagnostics and found F4E3 restriction air flow, F4E2 heater failure , F4E1 heater failure. Customer provided heater and latch. Unit is functioning properly. Notified customer to not push unit all the way back crushing the vent duct. Some of the external duct was jammed into the inside of the unit causing a wire harness to come loose. Job complete"

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS

Near Austin, TX 78738

Luis

Job Details: 05/19/2022

"Arrived on site. Removed evaporator cover,ohmed heater good reading 100 ohms replaced defrost sensor and cover,powered unit on checked air flow in fresh food section good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD612ESS01

Near Lakeway, TX 78734

Luis

Job Details: 05/19/2022

"Arrived on site for light issues. Diagnosed a defective led module per service pointer replaced all led modules,powered unit on all leds working as designed. Autho S84638"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 05/19/2022

"Arrived on site to test unit for no power tested unit found fail UI screen, will need console to fix issue, authorization was denied, office to reschedule if necessary at this time job complete"

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXZQ0

Near Lakeway, TX 78734

Luis

Job Details: 05/19/2022

"Arrived on site. Some ice in bin and slab just made,ran diagnostics diagnosed a defective water sensor,replaced water sensor,ran diagnostics all test passed,good water flow,recirculating pump working,good frost formation on plate. ; used 1 WPW10485962 (Water sensor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Lakeway, TX 78734

Luis

Job Details: 05/19/2022

"Arrived on site for loud noise. Customer played recording,noise appears to be obstruction hitting fan blade,no ice build up on evaporator cover no noise at time of visit,ran diagnostics fan powered on no odd noise,powered on compressor and and condenser fan no odd noise. Changed defrost setting to basic to prevent ice build up on upper section of evaporator."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48FTS02

Near Lakeway, TX 78738

Luis

Job Details: 05/19/2022

"Arrived on site for no cool. Unit powered on,fans running compressor not powering on,checked voltage good 120vac and 6 vdc,diagnosed a defective inverter control,installed a new inverter control,powered unit on compressor powered on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Austin, TX 78738

Luis

Job Details: 05/19/2022

"Arrived on site for no ice. Ran diagnostics ice box fan not running,removed evaporator cover found ice box fan not plugged into harness,installed harness correctly,ice box fan powered on."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608ESS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 05/19/2022

"Arrived on site to test unit for lights not coming on and customer stated that a strange sound is present when opening the RC door, tested unit found extension got loose not allowing to disengage the switch properly and making noise, tightened extension switch is now engaging correctly and operating as designed if issue returns, will need to replace extension and extension mounting/door hinge with screws, job complete"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Elgin, TX 78621

Joe Z

Job Details: 05/19/2022

Arrived onsite for The stove has randomly turned on and off on its own for a few months and today stopped working completely. Upon arrival inspected unit. Unit is receiving 240v from supply. Control is getting 240v from supply. Control not putting out voltage to Display. Need to replace control. Replaced control and test unit. All burners and oven operate as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Dripping Springs, TX 78620

Andrey

Job Details: 05/19/2022

"Arrived on site to test unit for gasket not sealing, tested unit found no issues with gaskets, no air leaks, no frost buildup, customer stated that bugs got in some how, advised customer to treat home from bugs, possibly RC door was not shut all the way that allow the bugs to get in, unit itself is running as designed, job complete"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC1

Near Dripping Springs, TX 78620

Andrey

Job Details: 05/19/2022

"Arrived on site to replace previously diagnosed heating element, verified that part was needed, check all sensors all checked out good, replaced element, tested unit unit now running as designed

We serviced a

GE REFRIGERATOR

Model ZISB420DKB

Near Canyon Lake, TX 78133

Andrew

Job Details: 05/19/2022

"Arrived on site to test unit for RC light not illuminating and console not illuminating. Found bad door switch. Replaced switch, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model RBS305PVB00

Near New Braunfels, TX 78132

Andrew

Job Details: 05/19/2022

Arrived on site to test unit for over heating and burning foods. Found bake relay staying closed and bake element was staying engaged vs cycling.

We serviced a

GE DISHWASHER

Model GDT645SSN0SS

Near Kyle, TX 78640

Andrey

Job Details: 05/19/2022

"Arrived on site to test unit for no heat, tested unit found no voltage going to heater, after further diagnostics found the TOD has Tripped, reset and tested voltage, heater is now heating, called tech line and presented my finding, tech line the reason it tripped is that the heating element over time has come to close to the tub overheating and tripping TOD, adjusted heating element and was advised by tech line if issue returns to replace heater harness and control, at this time to unit is heating and running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near San Marcos, TX 78666

Andrey

Job Details: 05/19/2022

"Arrived on site to test unit for no cool, tested unit found evaporator completely frosted over, in test cycle heater is not activating but receiving 120VAC, defrosted evap, replaced heater, tested heater, heater is now activating, at this time unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHB01

Near New Braunfels, TX 78132

Andrew

Job Details: 05/19/2022

Arrived on site to test unit for no ice production. Found feeler arm not inserted properly. Installed feeler arm and found ice maker was in off position. Turned ice maker on and ran diagnostics. Ice maker ran harvest and filled as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78722

Tyler L

Job Details: 05/19/2022

"Arrived on site for install of new heating element. Installed new part and ran tests. No issues at this time, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Austin, TX 78750

Justin

Job Details: 05/19/2022

"Arrived on site for a refrigerator that was not cooling properly. Upon arrival the customer stated that the units cooling had completely shut off. They cycled the breaker several times and eventually it started running again. I checked temps and found the FC at 7?F and the RC at 40?F while both set at recommended temps.Upon further inspection I found no frost build up on either evap cover, and good frost patterns. I then put the unit into diagnostics mode and found all airflow components running as designed. I then gained access to the main control and ohmd out all thermistors. The RC thermistor read 7.85k, the FC read 18.3k, and the RC evap thermistor read 11.7k. These are all roughly accurate at the time of reading. This indicates the control may be reading them incorrectly and causing the unit to not cool properly. I am order the control and will return it the UI to install as well. Office to reschedule. ; ordrng 1 W10843055 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM354GPS0

Near Round Rock, TX 78665

Kimo

Job Details: 05/19/2022

Arrived onsite for dishwasher with malfunctioning console. Upon inspection I found f2e2 UI shorted code stored. I am returning with control. Office to reschedule ; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78732

Justin

Job Details: 05/19/2022

"Arrived on site for a dishwasher still not dissolving or dispensing soap properly. Upon arrival the customer showed a picture of the soap issue. This soap is remaining in the dispenser. I put the unit into diagnostics mode and found stored error codes F8E2 for fill valve electrical problem and F10E1 for dispenser electrical problem. I cleared the error codes. I then ran a diagnostics cycle and found it running as designed. I called techline and spoke to Rich and kept same SR# 7733306108. Rich recommend replacing the inlet valve, wiring harness, and control. He also had me get into the junction box and double check for polarity. I found it good. I am ordering the harness and the office will reschedule ; ordrng 1 W11568793 (Main Harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS04

Near Austin, TX 78757

Scott

Job Details: 05/19/2022

"Arrived on site for frost build up in freezer . Found temps close to normal. Found frost on left front of cabniet . Evap clean of frost . It was just finishing defrost cycle . Rails are failing . FZ gasket in decent shape . Ordering rails ; ordrng 2 2320616 (Rails)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Scott

Job Details: 05/19/2022

Arrived on site for fridge no cooling again . Found evap Frosted up again . Ran diagnostics all checked normal. Would like to pass this bye for review with PR air CS please . ; saved tckt

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2844LF7

Near Temple, TX 76502

Cliff

Job Details: 05/19/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found cabinet back has insulation failure causing unit to rust out and have major air leak and condensation leak behind unit. Cabinet is unrepairable and office to inform AHS of findings so they can resolve claim. Documented issue in SD pics.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Austin, TX 78729

Scott

Job Details: 05/19/2022

"Arrived on site for ice not dispensing . Found ice clumping Instructed customer to periodically to use the dispenser to keep ice in bucket from clumping . Customer as noted that water dispenser is having issues as well. Ran dispenser and ice maker fill . Tray for Im only filling half way and trickle thru water in door . Ordering Valve , filter head ,filter . No water leaks detected at time of service. Call to set return.; ordrng 1 W11446818 (Dual valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Austin, TX 78717

Scott

Job Details: 05/19/2022

Arrived on site for interior light out in microwave . Customer stated bulb that was replaced went out in couple days . Found interlock issues . When starting microwave I would have to hold door closed of have to push door so it would start . Also got a 403 control error . Ordering harness and microwave control . Call to set return ; ordrng 1 W11290002 (Control) and 1 W10358241 (Interlock harness)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Austin, TX 78748

Kevin

Job Details: 05/19/2022

"Arrived on site and found control panel is burnt out, took pictures. It will need to be replaced but will also need to bring all other electrical components to ensure repair on next visit; ordrng 1 W11478523 (Ui) and 1 W11413339 (Console) and 1 W11591637 (Lower harness) and 1 W11026785 (Motor) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11399437 (Drain pump) and 1 W11543998 (Control board) and 1 W11394572 (Latch) and 1 W11033573 (Filter) and 1 W11551294 (Cord)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, TX 78724

Tyler L

Job Details: 05/19/2022

Arrived on site for complaints of door not closing all the way. Found door ajar. Door will not close all the way. Inspected hinges and they are good. Also found tear in gasket and frost in FC. Ordering new door. Office to reschedule. Unit 6305.; ordrng 1 LW10648583 (FC door)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Austin, TX 78723

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of door staying locked. Found unit with door locked. Found unit unresponsive. Not powering up and I cannot enter diagnostics. Fount proper voltage and polarity at the wall. Will need to come back with 2nd tech to unstack the dryer. Coming back with prescreened parts, and ordering the latch. Office to reschedule.; ordrng 1 W11316250 (Latch)"

We serviced a

GE REFRIGERATOR

Model TBX18SIXKRWW

Near Pflugerville, TX 78660

Kimo

Job Details: 05/19/2022

Arrived onsite for refrigerator not cooling in the rc. Upon inspection I found the evap covered in ice/frost. I tested the heating element and found that it showed open. I removed as much ice as I could and advised cx to unplug fridge overnight to help it defrost to buy some time with cooling in the rc. Ordering 1 def her kit; ordrng 1 WR51X464 (DEF HTR KIT)

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HV0

Near Pflugerville, TX 78660

Kimo

Job Details: 05/19/2022

Arrived onsite for rang oven with code f3e0 oven temp sensor open. Upon inspection I found that the sensor was showing open. I ordered new sensor and set return for the 05/24/22; ordrng 1 W10833885 (Temp sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near New Braunfels, TX 78132

Andrew

Job Details: 05/19/2022

Arrived on site to test unit for not cooling. Found evap had small ice ball on cap tube. Evap has slight refrigerant leak. Advised customer sealed system repair would be needed. Would need system components and 2hrs on return visit; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 W10858281 (Evap) and 1 W11125124 (Compressor)

We serviced a

JENN-AIR VENTHOOD

Model JXD7030YS5

Near Lakeway, TX 78734

Justin

Job Details: 05/19/2022

"Arrived on site for a downdraft vent not having the fan turn on. I gained access to the fan control and found the control box physically broken, and all of the leads had come unplugged. I removed the control box and was not able to put it back in securely due to it being broken. I advised the customer to keep the breaker off due to exposed connectors. We will return with the control already on order to install. Office to reschedule.; O-emld tckt"