We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Lou
Job Details: 03/15/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=23 degrees and RC=38 degrees. I disassembled the FC section and found ice at the bottom of the FC evap,cover. Using my steamer, I removed the ice and removed the evap cover and found ice on the evaporator; a sign of the unit not defrosting. I tested defrost mode in test 38 and the unit began to defrost. I removed the ice and removed and replaced the evap motor harness and tested unit in test #4. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Wesley
Job Details: 03/15/2022
Arrived onsite and found broken fridge switch. Replaced door switch. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Wesley
Job Details: 03/15/2022
"Arrived onsite and replaced failed shifter, symptom unchanged, called techline and spoke with Austin #7733184512Verified new shifter and harness are good from control but old shifter is open line. Techline suggested old shifter may have killed the control because the control wont energize the shifter now. Ordering ACU to complete. ; ordrng 1 W11419171 (Acu)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 03/15/2022
Arrived onsite and inspected oven for unpleasant smell during bake. Determined unit is operating normally and safely and advised customer on findings. Provided advice on venting options and safety measures. All checks good.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Taylor, TX 76574
Wesley
Job Details: 03/15/2022
Arrived onsite for unit not running at all. Verified power at wall. Found failed timer motor and no power from blue wire to switch or fuse. Replaced timer. Called techline and began checks after timer replacement did not resolve. Determined L1 shorted to neutral in supply. Improper voltage at power block. Advised customer that electrician would be need to resolve issue. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Round Rock, TX 78664
Justin
Job Details: 03/15/2022
"Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I found the unit now running as designed. I went to install the gearcase and splutch. I found no gearcase oil, the shaft was in good shape and had no play, and there was no noise in the spin. However, I did find that the splutch had some wear on the gears and needed replacement. I replaced the splutch and then tested the unit again. I ran a calibration cycle and test cycle. I found the unit now running as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Pflugerville, TX 78660
Scott
Job Details: 03/15/2022
"Arrived on site for dead oven . Found thermal fuse blown . Replaced fuse . No error codes , ran preheat. No issues found .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Round Rock, TX 78664
Scott
Job Details: 03/15/2022
"Arrived on site for filter popping out of housing . After several attempts ,did manage to get filter to stay put . Water pressure is checking normal. No unusual dispensing of chatter . Ordering filter head and valve . No water leaks detected at time of service. Call to set return ; ordrng 1 W10179146 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Pflugerville, TX 78660
Scott
Job Details: 03/15/2022
"Arrived on site for,replaced gearcase , cam ,belt . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Braunfels, TX 78130
Andrey
Job Details: 03/15/2022
"Arrived on site to test unit for FC not getting cool enough, tested unit found evaporator only has 3 back coils frost on them , compressor running all the time causing it to over heat and turn off, GFCI plug never trips, after speaking to Susie, sealed system will be needed to fix cooling issue, customer would want this done asap, ordering compressor, evaporator, UV dye drier and access valves office to reschedule ; ordrng 1 W11407409 (Evaporator) and 1 W11267620 (Compressor) and 1 WPW10143759 (UV dye drier) and 2 W11506635 (Access valve)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Pflugerville, TX 78660
Scott
Job Details: 03/15/2022
Arrived on site for fridge still leaking from top. Found icemaker has leaking and thermistor failed .ordering ice maker . Left icemaker off . No other leaks detected at time of service. Call to set return ; ordrng 1 WPW10764668 (Im)
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Austin, TX 78752
Matthew
Job Details: 03/15/2022
Arrived onsite for dryer making noise during use. Upon inspection found front of drum scraping the front door panel. Drum appeared to be out of round. Will need to replace drum. Ordering seal if not supplied with drum. Office to reschedule ; ordrng 1 3391834 (Drum assy) and 1 W10823581 (Door seal) and 1 279264 (Seal)
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near New Braunfels, TX 78132
Andrey
Job Details: 03/15/2022
"Arrived on site to replace previously diagnosed console control and appliance manager, called tech line to confirm parts were needed sr#7733182324 replaced parts, tested unit, unit now running as designed, advised customer to call Wi-Fi team to ensure updates were received, job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2740PE8A
Near Round Rock, TX 78681
David S
Job Details: 03/15/2022
"Arrived on site to install previous diagnose parts. I gained access to the icemaker heater and replaced it with the bimetal, I replaced the UI. I reassembled the unit and found it working properly. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Georgetown, TX 78633
Lou
Job Details: 03/15/2022
"Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and immediately the drain pump came on, but it was not draining the water. I attempted to place the unit in diagnostics, and it failed. I tried one more time and this time it was successful. I found it showing error code F9E1-drain pump failure. I tested the pump at the control and found it good. Attempted to drain the water from the unit and it failed. When I went to continue with testing the unit shut down. I tilted the unit back and using my shop vac, I removed the water from the unit and inspected the drain pump. I find metal pins inside the pump. Cleared the debris and reinstalled the pump. I removed and replaced the main control and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE RANGE
Model JB640DP1BB
Near Manor, TX 78653
Matthew
Job Details: 03/15/2022
Arrived onsite for right front burner not functioning. Upon inspection found terminal to element failed. Will need element replacement and possibly cooktop harness. Ordering parts. Need parts research on harness. Needs AUTHO. Office to reschedule.; ordrng 1 WB30T10146 (Right front element) and 1 Partsresearch (Cooktop harness) and 1 WB24T10058 (Rf switch) and 1 NeedsAUTHO (Needs AUTHO)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Andice, TX 78628
Wesley
Job Details: 03/14/2022
Arrived onsite and found unit occasionally not igniting bake. Found microwave convection rack stored in oven drawer and shorting bake ignition. Advised customer on findings and removed the rack to unobstructed the bake harness. All checks good. Unit is now operating properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near Liberty Hill, TX 78642
Wesley
Job Details: 03/14/2022
Arrived onsite for partial cooling failure and found control issue causing incomplete and irregular defrost. Ordering updated control to repair. ; ordrng 1 W11253128 (Control)
We serviced a
KENMORE FREEZER
Model 253.447331
Near Liberty Hill, TX 78642
Wesley
Job Details: 03/14/2022
"Arrived onsite for loss of cooling in the freezer. Exposed evap and tested. Found compressor and fans are running but absolute no cool. If scheduling, please bring compressor, evap fan and condenser fan to address increased fan noise concern."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Liberty Hill, TX 78642
Wesley
Job Details: 03/14/2022
Arrived onsite for f8e4. Found possible sudsing problem causing slow leak that trips switch toward the end of the load. Adjusted switch housing to repair and advised customer on sudsing concern. All checks good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305EBL1
Near Liberty Hill, TX 78642
Wesley
Job Details: 03/14/2022
"Arrived onsite and found control unresponsive and light off. Began checking power supply and verified proper voltage. Secured connections tight at wall and pump. After verifying and removing unit from power, unit was responsive and began to produce ice properly. Advised customer on findings. And diagnosed as a loose power supply connection. No charge due to callback"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS10
Near Cedar Park, TX 78613
Scott
Job Details: 03/14/2022
"Arrived on site , replaced control. Light is functioning properly. Job complete"
We serviced a
GE REFRIGERATOR
Model GSHS5KGXDCSS
Near Cedar Park, TX 78613
Scott
Job Details: 03/14/2022
Arrived on site for not dispensing ice and water . Unit is making ice . Found burn marks on control also ran resistance checks and found solenoid out of range . Need to replace control and solenoid and auger motor . Call to set return ; ordrng 1 WR62X23154 (Solenoid) and 1 WR55X10942 (Mother board) and 1 WR57X33326 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Cedar Park, TX 78613
Scott
Job Details: 03/14/2022
"Arrived on site for temps in freezer higher then normal. Found freezer evap in ice . Ran defrost heater . Heater never came on . Ordering heater ,harness ,thermistor . Also left FZ door rail, found crack where draw tab fits into . Call to set return ; ordrng 1 W11396530 (Heater harness wire) and 1 W11318270 (Thermistor) and 1 W11407678 (Ice box fan) and 1 W10795843 (Left freezer door rail)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78717
Scott
Job Details: 03/14/2022
Arrived on site for dishwasher not draining . Found drain hose folded apron itself . Replaced hose . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Cedar Park, TX 78613
Scott
Job Details: 03/14/2022
"Arrived on site for fridge freezing food and then not cooling . Ran temp checks fz@-19, fresh @ 28. Tested thermistors at control. Ran checks with SW . Found fresh food thermistor reading Ordering ice box harness .No water leaks detected at time of service. Call to set return ; ordrng 1 W11029433 (Ice box harness with thermistor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Scott
Job Details: 03/14/2022
Arrived on site for dishwasher flashing control. Ran diagnostics and got float switch error code . Found standing water in tray. Ran wash test . Getting lots of suds . Flushed dishwasher several times . Instructed customer on proper soap usage . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD7300XW0
Near Austin, TX 78717
Scott
Job Details: 03/14/2022
Arrived on site for dryer not heating . Found dryer not running . Found belt broken . . Ordering belt switch to have on hand if needed . Call to set return ; ordrng 1 WP8547157 (Belt) and 1 WPW10411937 (Belt switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/14/2022
Arrived on site to test unit for light not working. Test unit and found light bulb socket stuck on socket. Removed light bulb replaced light bulb and test unit and found board not sending power to light. Ordering new control board office to reschedule ; ordrng 1 W11552018 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Mustang Ridge, TX 78610
Jacob
Job Details: 03/14/2022
Arrived onsite for unit not staying hot. Tested the unit at 380 degrees and unit got up to temperature with no issues. Customer set the temperature to 390 and the unit turned on very quickly to start heating. Called tech line to report findings. Said to check polarity from the outlet and possibly to replace the dsi board and the gas valve. Spoke with Ed and got sr#7733178385. Ordered parts. Rescheduled with customer. Customer would like same appointment if possible. ; ordrng 1 W11162730 (Dsi board) and 1 W11449506 (Gas valve)
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near Cedar Creek, TX 78612
Jacob
Job Details: 03/14/2022
"Arrived onsite for unit making noise during the unit is cycle. Customer started the unit and heard the squealing noise. Upon further inspection, found that the roller for the belt was sticking. Replaced the roller. No issues at this time. Job complete"
We serviced a
GE MICROWAVE
Model JVM1860SD001
Near Cedar Creek, TX 78612
Jacob
Job Details: 03/14/2022
"Arrived onsite for unit not heating. Tested the unit, unit would not heat. Upon trying to take the unit down. It was difficult for one person to take down as it wouldnt require a 2 man or the customer will need to make it accessible for one technician to come back and customer will need to the unit to be put back up, . Customer needs to get with warranty company to cover the 2nd man. ; saved tckt"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Bastrop, TX 78602
Jacob
Job Details: 03/14/2022
"Arrived onsite to replace the console. Replaced the part. Tested the unit, No issues at this time. Let customer know to get the unit on the WiFi for any updates the console may need. Collected remaining balance. Job complete"
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Bastrop, TX 78602
Jacob
Job Details: 03/14/2022
"Arrived onsite for unit making noise during spin. Tested the unit and when spin started, heard a loud screeching/scrapping noise. Moved the cam from underneath the unit and got the same sound. Ordered parts. ; ordrng 1 W11158175 (Assembly cam) and 1 W11561052 (Agitator coupler) and 1 W11454738 (Gear case) and 1 W11212745 (Actuator) and 1 W10721967 (Cam kit) and 1 Request (2hr) and 1 W11213879 (Belt)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Bastrop, TX 78602
Jacob
Job Details: 03/14/2022
Arrived onsite for unit not washing correctly. Took off the top to the unit and noticed roach feces leading to both controls. Took pics of infestation. Let manager know that the unit is no longer in warranty. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Bastrop, TX 78602
Jacob
Job Details: 03/14/2022
Arrived onsite to replace the control ordered by the previous technician. Could not replace the control as it was the incorrect control ordered. Re ordered the control. Rescheduled with customer ; ordrng 1 W11543997 (Control)
We serviced a
GE DRYER
Model GTX33EASK0WW
Near Salado, TX 76571
David Z
Job Details: 03/14/2022
"Arrived on site to install previously diagnosed dryer belt that snapped. Opened unit and found pulleys and slides good, only belt failed. Replaced belt. Tested unit and verified all is working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAFS
Near Austin, TX 78745
Tyler L
Job Details: 03/14/2022
"Arrived on site for complaints of unit not draining. Found knockout plug still in the disposal. Removed plug and now unit is draining properly. Tested unit in factory diagnostics and unit passed. No water leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Harker Heights, TX 76548
David Z
Job Details: 03/14/2022
"Arrived on site to diagnose refrigerator with no cooling in either compartment. Customer said within 48 hours unit went from no ice to room temp in both compartments. Ran unit and found no frost pattern forming. Compressor is running and no cold can be felt on any of the lines. Ordering sealed system repair. Office to schedule for 2+ hours, SS Tech only . SS still under 5 year warranty. ; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC Evap) and 1 W11492867 (RC Evap) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Harker Heights, TX 76548
David Z
Job Details: 03/14/2022
"Arrived on site to diagnose washer throwing errors F5E1 lid switch position error, F2E1 stuck key. Tested unit and found lid lock working as designed. Customer also told me the unit would sometimes not start, and also get stuck in cycle. Advised customer needs a console at minimum to resolve the stuck key error, and likely a control as well. For cost of repair custo,customer, wants to replace unit .
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Harker Heights, TX 76548
David Z
Job Details: 03/14/2022
"Arrived on site to diagnose washer that was not draining water. Ran unit and heard drain pump run, but barely a trickle moving. Removed drain pump and found a plastic bag wrapped around the drain cover. Removed bag and tested. Verified unit draining. Calibrated unit and tested. Unit working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB400VQ0
Near Killeen, TX 76543
David Z
Job Details: 03/14/2022
"Arrived on site to diagnose dryer bit drying clothes or moving air. Ran unit and found basket moving, blower was not. Checked inside unitnand found the blower wheel nut spun off, and belt was detached. Reattached and tightened nut and belt. Tested unit and verified all is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Copperas Cove, TX 76522
David Z
Job Details: 03/14/2022
"Arrivednon site to diagnose washer that was not draining or running cycles. Found unit unplugged. Tested outlet and found voltage and polarity good. When you plug in the unit you can get the console to come on, but it won't start a load at all, and if you power it off you can't power it on again. Ordering UI and Control to resolve. Parts showing 0 stock. Office to schedule with AHS approval and part avail. ; ordrng 1 W10581552 (Control) and 1 WPW10560121 (Console)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TS4A
Near Kempner, TX 76539
David Z
Job Details: 03/14/2022
"Arrived on site to diagnose dishwasher that was leaking out the bottom of the unit. Removed and inspected unit. Found rodents had chewed through the inlet soft line, drain line, and manifold pipe for the spray arms. Verified ext warranty does not cover rodent damage. Customer will replace unit. Call complete.; ordrng 1 5304523457 (Fill Line) and 1 5304507087 (Fill Tube)"
We serviced a
KENMORE MICROWAVE
Model 790.4911341
Near Austin, TX 78759
Kevin
Job Details: 03/14/2022
Arrived on site and attempted to disassemble microwave/oven combo and found microwave control board is not accessible unless microwave is completely uninstalled from the rest of the oven assembly. Microwave has a Wrap around it and one side cannot be removed independently. Spoke with SW two technicians will be needed to disassemble unit to diagnose it. Would also bring back all possible parts needed to have on hand for repair
We serviced a
WHIRLPOOL DISHWASHER
Model DU945PWPT0
Near Copperas Cove, TX 76522
David Z
Job Details: 03/14/2022
Arrived on site to install new control panel to resolve peeling control panel. Replaced panel with new and retested. Verified all is working as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Austin, TX 78703
Tyler L
Job Details: 03/14/2022
"Arrived on site for complaints of stuck/shorted key error message. Customer stated it has not happened again and large oven is working properly. Tested both ovens and found the large oven working properly. The smaller oven not getting hot. Found broil element corroded. Will need second technician to help pull unit out to further diagnose. Will need the main control and broil element, and possibly more. Customer unavailable to give the quote to, as she left her CC with the house keeper. Will send quote via email. Collected service fee, office to reschedule. Will need 2 man 2 hours.; ordrng 1 W10116010 (Broil)"
We serviced a
KENMORE WASHER
Model 110.887528
Near Austin, TX 78703
Tyler L
Job Details: 03/14/2022
"Arrived on site for complaints of no drain. Customer stated the landlord vacuumed all the water from the tub. Tested unit and could not get it to drain. Found drain hose much too far down, adjusted it and secured with zip ties. Unit is a stacked laundry center, and in a very tight closet. Quoted customer for the drain pump and pressure switch, and for a second technician to help unstacked the unit. Customer accepted the quote, and I collected the service fee. Will need 2 man 2 hours, office to reschedule."
We serviced a
MAYTAG OVEN
Model MER5755QAQ
Near Copperas Cove, TX 76522
David Z
Job Details: 03/14/2022
Arrived on site to replace cracked handle on range. Replaced handle and tested unit. Working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78704
Tyler L
Job Details: 03/14/2022
"Arrived on site for no ice production. Ran diagnostics and found on step 5 no water is coming in. Replaced pump and tested. Water now coming in normally. All other checks good. Advised customer to wait 12-24 hours for good ice production. No water leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78704
Tyler L
Job Details: 03/14/2022
"Arrived on site for complaints of no cool in RC. Found evaporator covered in ice. Found the UI not responding. Checked heater at the main board and found it open. Spoke to SW. will need new control, UI, evaporator assembly with the lokrings and couplers, and a sealed system technician. Job complete.; ordrng 1 W11487480 (Control) and 1 W11394622 (Evap assembly) and 1 W11504423 (Lokring) and 1 W11506620 (Coupler) and 1 W11504419 (Coupler) and 1 W11506620 (Coupler) and 1 W11225184 (Tube) and 1 W11579353 (UI)"
We serviced a
WHIRLPOOL OVEN
Model KOST100ESS04
Near Georgetown, TX 78628
Gerry C
Job Details: 03/14/2022
"Arrived on site to install previously parts ordered, removed door from lid and switch over parts from old door to new door, also installed new control panel and reassembled unit, operational test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWQ03
Near Georgetown, TX 78626
Gerry C
Job Details: 03/14/2022
"Arrived on site to inspect water leak, I pulled out refrigerator and inspected water line and it was loose on the wall water valve, I tightened it and checked for any leaks no leaks observed after completion.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Georgetown, TX 78626
Gerry C
Job Details: 03/14/2022
"Arrived on site to inspect code F3E2,F8E1, found water continuously dripping into tub. I quoted customer for parts, disassembled unit install new parts and tested water valve and working as designed, no water leaks detected during service, job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Round Rock, TX 78681
Gerry C
Job Details: 03/14/2022
"Arrived to inspect lid not shutting properly, I inspected unit and saw the lid was broken from Left lower corner, I quoted customer for a new lid/glass, I ordered part, and office will contact CX for reschedule service, no leaks observed during service. ; ordrng 1 W10817363 (Lid w/glass)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS1
Near Round Rock, TX 78681
Gerry C
Job Details: 03/14/2022
"Arrived on site for dishwasher not drying, 6-1 stored in memory. I attached my clamp on multimeter and set it to volts A/C and was reading correct voltage. I did further diagnostics and removed the front cover to access the control and while on diagnostics I proved to to the element harness and was sending 124 volts. I then proceeded to test element on ohms and it was an open circuit. I quoted CX parts $59.02, service call & labor $174.75 & tax $19.29 total $253.06, CX accepted, i then proceeded with repairs and reassembled unit and tested let run on diagnostics and working as designed and showed correct amps. No water leaks detected during service, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8900BC0
Near Round Rock, TX 78681
Gerry C
Job Details: 03/14/2022
"Arrived on site for squeaking dryer, I ran dryer on and can hear loud noise, I disassembled unit for further inspection and found roller wheels and idler pulley making noise. I cleaned and installed parts kit. Reassembled unit and tested, unit working as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW1
Near Georgetown, TX 78626
Gerry C
Job Details: 03/14/2022
"Arrived on site to replace bellow, I proceeded to do repairs and I tested unit on diagnostics and had code stored F5E4 . No leaks observed during service, Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Driftwood, TX 78619
Andrey
Job Details: 03/14/2022
"Arrived on site to test unit for ice buildup, tested unit found water freezing on bottom of FC, removed drain tube and found it completely clogged with gunk, cleared drain tube, defrosted ice buildup FC evap drain pan, removed ice slab on bottom of FC, tested drain, it is draining good, no service or labor charge, since it is still under one year parts labor warranty, no leaks detected job complete"
We serviced a
KITCHENAID COOKTOP
Model KGCU483VSS01
Near Dripping Springs, TX 78620
Andrey
Job Details: 03/14/2022
"Arrived on site to replace previously diagnosed igniter, replaced igniter tested unit, unit now running as designed, collected remaining balance job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78737
Andrey
Job Details: 03/14/2022
"Arrived on site to test unit for freezer not staying cool enough, customer stated that she has to keep freezer on high setting to keep food frozen, found unit in garage and due to our recent cold weather the RC thermistor is satisfied with temps effecting the operation of unit, advised customer to monitor unit in the next week and report to us if the operation goes back to normal, at this time the unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78628
Lou
Job Details: 03/14/2022
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC module and the modules in the ice maker housing and waterbox all not working. I removed and replaced the FC module and tested and all lights are operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Georgetown, TX 78626
Lou
Job Details: 03/14/2022
"Arrived on site to inspect dishwasher upper rack damages. Upon further inspection, I found the upper rack hanging on the rails as both sides adjuster wheels were broken. I removed and replaced the adjuster kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Georgetown, TX 78626
Lou
Job Details: 03/14/2022
"Arrived on site to inspect microwave venthood light not turning off. Upon further inspection, the customer advised that the original bulb burnt out and when they replaced it, the light wouldnt turn off. They advised they tried several different bulbs with the same results. Using my bulb orescreened for this call, I tested the light and it would not turn off. Tested voltage and found a constant 120V from the control on full and low settings. I advised the customer that they will need a new control. I am,ordering the main control and office to schedule return service due to the availability of the part. Tested the unit with my microwave tester and it is heating as designed. Attempted to contact manufacturer Rep with no avail.; ordrng 1 W11552018 (Main control)"
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Georgetown, TX 78628
Lou
Job Details: 03/14/2022
"Arrived on site to inspect washer dispenser assembly collecting water. Upon further inspection, I found the dispenser reservoir full of water and unit in the off position (photo). I poured the water out and placed the unit in diagnostics showing error code F0E2. Cleared the code and continued with testing. Unit is operating as designed. I tested the unit manually and he reservoir was full at the end of testing. Ran one more automatic test and the unit operated as designed. I contacted techline and spoke to Orlando and advised of the complaint and my findings. Orlando recommended replacing the detergent dispenser assembly again. I advised that this will be the 3rd one. Orlando provided SR#7733177080.I removed and replaced the dispenser and retested and unit is operating as designed. I recommended that the customer contact the manufacturer with the SR# to discuss further issues. No water leaks observed during service, job completed."
We serviced a
SAMSUNG RANGE
Model NE59J7630SS/AA
Near Georgetown, TX 78628
Lou
Job Details: 03/14/2022
"Arrived on site to inspect range cooktop burner stuck on high. Upon further inspection, I tested all cooktop burners and found all are operating properly except the front right burner. I found the front right burner will not go for high to low setting. Tested the switch and found its not breaking contact. I am ordering the switch and scheduled return service for 03/17/22. ; ordrng 1 DG44-01007B (Front right switch)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Georgetown, TX 78633
Lou
Job Details: 03/14/2022
"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the broil burner is intermittently working. I tested the broiler and the ignitor arced and the burner lit. I canceled the burner and then retested and the ignitor began to arc, but the burner failed to ignite. I adjusted the air shutter and retested and again it failed to ignite. The burner is getting gas and the ignitor is arcing. I adjusted the ignitor and retested and the burner ignited every test. I am,ordering the ignitor and broil burner and scheduled return service for 03/21/22. No gas leaks detected during service.; ordrng 1 W10439242 (Broil burner) and 1 WPW10333842 (Broil ignitor)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Austin, TX 78737
Andrey
Job Details: 03/14/2022
"Arrived on site to test unit for making to much ice, found bin thermistor out of range,, water valve was replaced on previous visit and I replaced bin thermistor, unit now running as designed, collected remaining balance job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Georgetown, TX 78633
Lou
Job Details: 03/14/2022
"Arrived on site to inspect refrigerator ice maker clumping. Upon further inspection, I found the ice in the bin clumped together (photo). I removed the ice maker and tested the fill tube and found the tube not reaching its full potential in filling cutting the fill short. I retested the fill tube and had the water dispenser into a cup and then filled the tray and found the water is not filling the tray completely. Also found the fill tube heater harness cracked/broken. I found ice in the bottom the bin that appeared to have melted then froze again causing it to be clumped. I tested the ice dispenser door and found moisture where the door seals caused by the ice door not sealing properly. I am ordering the UI and will return with the ice door and fill tube/heater and scheduled return service for 03/18/22. No water leaks observed during service.; ordrng 1 W11099702 (UI)"
We serviced a
AMANA DRYER
Model NED7300WW1
Near Manor, TX 78653
Matthew
Job Details: 03/14/2022
Arrived onsite for dryer making loud noises when in use. Upon arrival tested unit and noise was apparent. Disassembled unit and found blower wheel stripped off of motor shaft. Removed wheel however nut was seized onto shaft. Needed motor and wheel replaced. Replaced motor and wheel and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Killeen, TX 76543
Tyler
Job Details: 03/14/2022
Arrived on site for dishwasher not turning on. Upon arrival confirmed issue. Found stable 120v connection at terminal. Also found 120 at ACU. After further testing I found cause of issue was a major roach infestation that had led to ACU shorting out. Informed customer of findings and that unit couldnt be reliably repaired under warranty. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB3
Near Manor, TX 78653
Matthew
Job Details: 03/14/2022
"Arrived onsite to replace previously diagnosed parts. Replaced microwave door. Unit is functioning properly. Having issues with transaction portal, office completed payment. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Pflugerville, TX 78660
Matthew
Job Details: 03/14/2022
Arrived onsite for refrigerator not dispensing water. Upon inspection found frozen water line. Thawed water line and tested. Unit is now dispensing properly. Noticed that unit was at recommended temperature however had limited food product. Notified customer that lack of food product and infrequent use of dispenser can cause the water line to freeze slightly and disrupt dispensing. Customer understood and will make adjustment as needed
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Lakeway, TX 78738
Brandon
Job Details: 03/14/2022
"Arrived on site for customer complaint of unit not draining, found F32 error code in diagnostic mode, found no power getting to drain pump off of control board, found failed control board, drain pump tested good when I switched wires from circulation pump to drain.
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Austin, TX 78738
Brandon
Job Details: 03/14/2022
"Arrived on site for customer complaint of unit giving error code and not working, found f01 error, found failed main control, Ordering control. ; ordrng 1 WPW10110641 (Control) and 1 Cnote (Auth/office to reschedule)"
We serviced a
GE RANGE
Model CGS990SET8SS
Near Hutto, TX 78634
Matthew
Job Details: 03/14/2022
Arrived onsite for range double oven not heating. Customer stated upper range hasnt worked for some time now and lower oven just stoped working. Upon arrival inspected unit. Found upper glow igniter not functioning and lower glow igniter broken. Quoted customer for both igniters. While attempting repair found upper igniter damage in box. Will need to order igniter. Office to reschedule. ; ordrng 1 5303935066 (Upper igniter) and 1 WB13X25263 (Upper bake ignitor) and 1 WB13X25262 (Upper igniter) and 1 WB13K10043 (Lower igniter)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Round Rock, TX 78664
Matthew
Job Details: 03/14/2022
"Arrived onsite for washer not beginning cycle and giving error codes. Upon arrival tested unit and all passed. Ran diagnostics and found stored error code F5E2 lid lock will not lock or lock failure, F2E1 UI stuck button. Tested individual components and all passed. Noticed that left side of lid is failing. This is causing intermittent latch issues when lid is not completely closed. Need to order Lid and left hinge. Needs AUTHO. Office to reschedule ; ordrng 1 W11259006 (Lid) and 1 WP8563965 (Left pin) and 1 W11401116 (Left hinge) and 1 NeedsAUTHO (Needs AUTHO)"
We serviced a
GE VENTHOOD
Model JVX5300DJ2BB
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/14/2022
Arrived on site for a vent hood that is making a noise whenever you turn off the vent hood motor. Inspected unit and work area. Found the cover for the motor broken in several different places in plastic rattling on the fan causing the noise. Remove the instructions from the motor housing area and tested the unit. The unit began to work and operate as designed with no abnormal noise as present. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Killeen, TX 76541
Tyler
Job Details: 03/14/2022
Drived on site for dishwasher causing door to fall open. Upon arrival confirm complaint and found the cause of the issue was due to a broken spring as well as rope assembly. Also found that the chassis frame was slightly bent underneath which could have possibly led to the unit snapping in the first place. Tried re-shaping chassis frame to allow better support and then install new spring and rope assembly tip and found door fully functioning and opening and shutting as designed and no longer falling open on its own. Call complete; ordrng 1 Cnote (Used one spring 2nd is back in returns box)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKS00
Near Austin, TX 78738
Brandon
Job Details: 03/14/2022
"Arrived on site for customer complaint of unit not making ice, found filter had never been changed, ordering filter, and we need to defrost the ice maker inlet line. , customer only responsible for filter. ; ordrng 1 Cnote (Customer requests BC)"
We serviced a
GE REFRIGERATOR
Model GSL25JFTFBS
Near Killeen, TX 76542
Tyler
Job Details: 03/14/2022
"Arrived on site for refrigerator next cooling properly. Upon arrival confirmed issue. After further inspection I found defrost heater and defrost thermostat had failed which lead to main control burning up and also breaking. Form customer that unit would require a minimal of 48 hours to defrost unit thoroughly before repairs are completed and instructed customer to go ahead and defrost unit at time of diagnosis. Will need office to reschedule with customer once authorization from American home shield is received for completing repairs. Will need to order the following partsWR55X10942 (main control), WR51X10055 (defrost heater), WR50X10065 (defrost thermostat); ordrng 1 WR55X10942 (Main control board) and 1 WR51X10055 (Defrost heater) and 1 WR50X10065 (Defrost thermostat) and 1 Cnote (Needs ahs autho)"
We serviced a
GE DISHWASHER
Model GDF510PSD4SS
Near Killeen, TX 76542
Tyler
Job Details: 03/14/2022
"Arrived on site for dishwasher not turning on/allowing door to shut. Upon arrival confirmed issue. Found door latch broken. After replacing the door latch I reassembled and tested the unit and found a leak coming from the main motor assembly. At this time a new motor kit is required to complete repairs but due to the style of the unit and the required kit we will need to order additional parts to make sure that the kit is able to be properly due to new wiring kit needed for new motor need office to reschedule with customer once availability of all parts possibly needed for repairs are known. Ordering WD49X23778 (motor kit), WD19X25187 (drain motor kit), WD18X21754 (diverter), WD21X22278 (Main control kit), WD21X20023 (harness kit) ; ordrng 1 WD49X23778 (Motor) and 1 WD19X25187 (Drain motor kit) and 1 WD18X21754 (Diverter) and 1 WD21X22278 (Main control kit) and 1 WD21X20023 (Harness kit)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Granite Shoals, TX 78654
Cliff
Job Details: 03/14/2022
Arrived on site to diagnose a range that is not baking. Found wiring burnt at terminal block. Repaired wiring and tested unit. Found all is functioning properly at this time.Svc/Lbr
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Granite Shoals, TX 78654
Cliff
Job Details: 03/14/2022
Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found air flow blocked by items in ref causing unit to trap freezer air in rc. Advised customer on findings and all other parts and components check good in diagnostics. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXTS0
Near Marble Falls, TX 78654
Cliff
Job Details: 03/14/2022
Arrived on site to diagnose an ice machine that is not producing. Found evap thermistor not operating properly and disconnected it to have unit run in default setting. Cust to call if unit doesn't start producing.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS03
Near Austin, TX 78732
Brandon
Job Details: 03/14/2022
"Arrived on site for customer complaint of unit not producing ice, found frozen line as well as frozen spout on ice maker, I cleared line and ice maker spout, ran ice maker harvest and fill tests to see if the valve was dripping, I found valve was not dripping, unit tested good at time of service. Service covered under AE warranty."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near New Braunfels, TX 78132
Noah D
Job Details: 03/14/2022
"Arrived on site to inspect unit for not making ice, upon inspection found the unit working normally but no compressor sounds, unit was pulling water across Evap. Checked compressor and found it pulled 20 amps indicating a locked rotor. Ordering sealed system. Ordering parts. Office to reschedule ; ordrng 1 WPW10605286 (COMPRESSOR) and 1 W10843121 (DRIER) and 1 WPW10218037 (EVAPORATOR) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 2hour (2hour)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 03/14/2022
"Arrived on site to inspect unit for not allowing any selections. Upon inspection found the units console shorted causing the issue, replaced console and tested. All functions worked normally. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 03/14/2022
"Arrived on site to inspect unit for it spinning due to a melted spray arm, upon inspection found the units lower spray arm off and melted. Removed spray arm and tested heater. All functions worked. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/14/2022
"Arrived on site to inspect unit for not starting, upon inspection found the units motor only hummed and then started when pushed indicating a bad motor. Ordering correct parts. Office to reschedule ; ordrng 1 279827 (MOTOR) and 1 WP694089 (WHEEL)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near New Braunfels, TX 78130
Noah D
Job Details: 03/14/2022
"Arrived on site to inspect unit for popping breaker, upon inspection found the unit only popped the breaker above stove. Tested on lower breaker and found it worked normally without any issue. Instructed customer to have electrician test breaker. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Gerry C
Job Details: 03/14/2022
"Arrived to inspect gas leak, CX explained to me that they had a home inspector say there was a gas leak on the range, CX also explained to me that home inspector used a detector on the exhaust from the oven to determine gas leak. I proceeded with my diagnostics found air Venturi not set correctly, I set Venturi correctly and was getting smooth flame with no torch noise. Contacted Whirlpool safety and returned my findings. SR# 7733134409. No gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Killeen, TX 76542
Tyler
Job Details: 03/14/2022
"Arrived on site for dishwasher not draining correctly. Upon arrival was able to confirm complaint and after further inspection found that the cause of the issue was a new disposal being installed without the drain court being removed to allow the dishwasher to drain into the disposal properly. After confirming with customer the cause of the issue I also found that the dishwasher itself had a failing heating element due to corrosion around the bushings that falls under service pointer: W11540964. Was able to reschedule customer for Friday, March 18 of 2022 to complete repairs with a new heating element under special project code: S17304(covering part and labor for element). .; ordrng 1 W11537778 (Element)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/14/2022
Arrived on site to test unit for unit tripping outlet as soon as you plug the unit in. Test unit and found pinched wire. Secured wire test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS0
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/14/2022
Arrived on site to test unit for some buttons not working. Test unit and found bad switch membrane.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Del Valle, TX 78617
Leonardo
Job Details: 03/14/2022
Arrived on site to test unit for unit not venting correctly. Test unit and found cutout for damper is still on units frame still on not allowing vent to vent out. Advised customer he will have to get with builder to get installers back out to remove unit and cut out damper out for vent to vent out. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Hutto, TX 78634
Joe Z
Job Details: 03/14/2022
Arrived onsite for unit UNIT HEATS BUT THE DISPALY ISN'T WORKING DOESN'T SHOW TIME/TEMP OR ANYTHING. Upon arrival the display is functioning correctly. The customer complaint is that the beep does not work when buttons are pushed. Went to settings and found sound was turned off. Changed it to on. Tested unit by preheating oven to 350.. unit preheated. All beeps sounded as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Hutto, TX 78634
Joe Z
Job Details: 03/14/2022
"Arrived onsite for unit Oven not heating clicking no igniting. Upon arrival found ignitor clicking and flame out of control. Found regulator did not have bake orifice. Replaced regulator. Tested unit and all stove top burners, broiler and bake operate as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB7949SDH1
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/14/2022
"Arrived onsite for a dishwasher that wont hold the upper rack up. Inspected unit and work area. Found the unit locking in place but the upper adjuster on the right side being a little harder to press the button to adjust the rack. I attempted to disassemble the right hand adjuster and found all parts in place. I to,d the customer that the unit was fully functional. The customer advised that she still believed the unit to be defective. I went ahead and replaced the right hand adjuster again and test3d he unit. The unit still did the same thing. I called Whirlpool Techline and spoke to Austin SR# 7733175988. He advised that what we have done is all we can do. He advised to adjust the feet to ensure the unit was completely level and that beyond that, the unit was working as designed. I did adjust the feet to level out her unit lifting up the front end. I tested it and the unit was better but still was doing a similar thing.Instructed the customer on the repair and new adjusters. The unit is working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KEMS378SSS05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/14/2022
Arrived on site to diagnose a microwave that isn't heating. Reset controls by power cycling unit and found all is now working except t-table. T-table motor will need to be replaced to complete repairs. ; ordrng 1 W10911403 (T-table motor)