"Arrived on site to test unit for no power, tested unit found unit did not have a power cord installed, installed power cord provided by customer, powered on unit but no heat, checked voltage and found unit is not receiving proper voltage, advised customer to hire a electrician to address this issue, at this time job complete"

Arrived onsite for will not turn on. Upon arrival inspected unit. Console is not responding. Checked polarity and is good. Got correct voltage from control to console. Need to replace console. Replaced the control panel W11413567 and test unit. Unit operates as designed. Job complete

"Arrived onsite to install previously ordered parts. Replaced control W11546690, harness W11546681, and thermistor WPW10384183. Test unit and unit now goes into defrost . Job complete"

"Arrived to inspect ice dispensing continuously. I found the actual issue with the unit was the auger motor for the ice bin was that part running and the ice being dumped out was actually due to the pressure of the ice from the auger and not from being commanded open by the UI. I tested at P13 of the main board and found a closed circuit to the auger motor at all times, allowing line VAC to pass through anytime the door switch was closed. No leaks observed during service. ; ordrng 1 WPW10404689 (Main Control)"

Arrived on site for washer giving IE error towards end of cycle. Upon arrival confirmed issue and found cause of failure was cold side inlet valve. After getting customer authorization made repair and tested unit on 3 cycles and verified no errors were occurring. No leaks present. Call complete

"Arrived on site for washer, inspected unit and work area. customer complaint was washer not draining or spinning properly. Stored error codes F0E3 F8E1 F2E1. Called techline and spoke with Andrew sr#7735110171 and suggested to replace control board. Im ordering control and scheduled customer to return on 11/30/22 and office will contact customer with time frame. No leaks where observed during service.

"Arrived on site. Removed front cover found ice slabs made and sitting on grid cutter,found broken wire on fgrid cutter and found water leaking from drain cap. Unit will need a new cap and grid cutter ; ordrng 1 WP2185696 (Cap) and 1 WP2313637 (Grid cutter), states that autho needed"

Arrived onsite and found fresh food sectionn 65 degrees. Found freezer at 10f. Found evap frozen through with over an inch of ice. Called techline to report findings. Spoke with Bruce and with drew. Sr#7735106970 found thermistors in range and found the heater circuit open line from the control. Ordering sealed system repair to replace evap and heater assembly. ; ordrng 1 R600 (Evap heater circuit open line from control) and 1 R600 (LOKRING required Aluminum cap tube)

Arrived onsite for a refrigerator not cooling correctly in either compartment. I found out the unit is getting partially cold in the FC but the RC is at room temp except at the bottom. I found 123VAC to the evaporator fan and its not running. The fan will need to be replaced. The customer will not be back until December 25th. Ordering WP2315549 evaporator fan. Office to RS.; ordrng 1 WP2315549 (Evaporator fan)

Arrived onsite for Broken or Missing Parts. Upon arrival inspected unit and found ice tray detached from icemaker. Need to order icemaker. ordrng 1 W10873791 (Ice maker)

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, the customer advised that the drain screen is missing and the lower spray arm is not attached and the unit is not cleaning the dishes well. I inspected the unit and found the screen missing and the lower spray arm not attached properly. Re-attached the spray arm and placed the unit in diagnostics showing error code F7E1-incoming water temps too low. I cleared the code and continued with testing. I tested amp draw at the harness mat the junction box and found the element is showing 7-9amps during wash and drying cycles of diagnostics. All of the other components are within amp draw range as well. Customer advised that they have a water softener system. I made recommendations for use and care, as well as, detergent and rinse aid use (see photo of LBH). No water leaks observed during service. Returning tech see sticky note; ordrng 1 WPW10463906 (Screen)"

"Arrived onsite for Not Cooling - Both Sections . Upon arrival inspected unit and found compressor energizing , then turning off after a couple seconds. Test compressor and found common to ground showing resistance. Contacted SW for assistance. Suspecting a burn out. Returning tech Check for possible burnout. This is a r134a system.Ordering complete sealed system components including compressor,evaporator,condenser,access valve,UI drier, nitrogen, tube kit. Office to reschedule ; ordrng 1 WPW10466675 (Compressor) and 1 876765 (Tube kit) and 1 WPW10608485 (Evaporator) and 1 W10559262 (Condenser) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve)"

Arrived on site for fridge making rattling noise . Found compressor feet failing and allowing compressor to rattle . Ordering feet . No water leaks detected at time of service. Call to set return ; ordrng 4 W10806346 (Compressor feet)s

Arrived onsite for a freezer with the over temp light staying on. I checked the temp inside the freezer and found it at 0 degrees and the over temp light was on. I could not get the over temp light to reset using the control. I cycled power and was able to get it to reset and turn off. The customer stated that they did reset the light but after about three hours it had come back on. The customer stated that nothing in the freezer has ever thawed or become soft. I explained to the customer that I would order another control and to monitor and see if the light comes back on. If it doesnt turn back on then it should be good and the call should be cancelled. Ordering W11579401 control. Office to RS.; ordrng 1 W11579401 (Control)

"Arrived on site to diagnose oven throwing an F1E0 code. On arrival found code is present, which is a code for display board failure. I was able to cancel the error and check in diagnostic mode, and found an F2E1 error for stuck key. Ordering a console / UI assembly to resolve. ordrng 1 W11600643 (Control Panel)"

Arrived on site to test unit for no ice production. Found water level sensor thinking reservoir is full when empty. Also found compressor kicking on and off intermittently. Recommend compressor replacement. Needing 2hrs and SS tech on return visit. ordrng 1 WPW10605286 (Compressor) and 1 WPW10200037 (Dryer tube) and 1 W10913906 (Access)

Arrived on site for water still leaking from washer . Ordering per service pointer W11651001 new tub ring . Also reordering faucet switch assembly and bezel . Call to set return . C-NOTE ; ordrng 1 W11094304 (Ring tub) and 1 W11094976 (Bezel) and 1 W11175629 (Faucet switch)

Arrived on site for right front burner not lighting or taking long time to ignite . Found bottom of cap rough and not allowing cap to sit properly . Ordering caps . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11121390 (Caps)

"Arrived on site to diagnose refrigerator that was not cooling in either compartment. Examined unit and found warm Temps on both compartments. Compressor was not running at time of service. Could hear the start device clicking and compressor not starting. Checked compressor and found it was hot and locked up, due to sealed system failure. Verified lines are steel and not aluminum, no lok rings needed. Ordering R600 sealed system parts. Office to schedule.; ordrng 1 W11635510 (Compressor) and 1 R600Kit (R600 Kit) and 1 W11546692 (Evap) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve)"

"Arrived on site and found bake cycle will trip gfci on right oven only. Broil cycle works fine. Left oven bake works fine. Checked ignitor wire for damage and it is fine. Spoke with tech line and they recommended replacing control board. After replacing powermax control nothing changed. If bake is started with door open it will ignite but as soon as door is closed gfci trips. Same with convection bake. Broil, and convection roast work fine and do not trip gfci. Spoke with techline again and the recommended replacing UI, will also bring DSI and power max extension. 7735110870; ordrng 1 W11355250 (Control) and 1 W11406541 (Control)"

Arrived on site to test unit for not keeping temps properly. Tested unit and found no issues with unit. Advised against using hanging thermometers as they cannot keep up with temp fluctuations. Job complete.

"Arrived on site for cooktop, inspected unit and work area. customer complaint was cooktop broken. customer states cooktop was broken when delivered. Cooktop was uninstalled and unable to test. I explained to customer we will need the unit to be installed before we return to install glass. ; ordrng 1 W11051484 (Cooktop glass)"

"Arrived on site to test unit for no ice production, customer stated that RC is not cooling also, tested unit found defrost system failed, FC evaporator cover frozen over, ran ice maker through diagnostics, ice maker completed cycle and filled with water, defrost issue is effecting ice production, will need control box, FC thermistor and evaporator harness, ordering parts, office to reschedule ; ordrng 1 W11546609 (Control box) and 1 W11546681 (Evaporator harness) and 2 W10384183 (Thermistor)s"

Arrived onsite for previously diagnosed parts. On arrival found the pump was not working. Installed the pump and tested unit. Got a H20 error pulled the unit back out and found the hose was pinched. I put the unit back in diagnostics mode and was looking for water leaks and noticed water streaming in the right back corner. On inspection found that the unit had a seam that was leaking at the top right corner. Informed the customer that the dishwasher tub needed to be replaced. Ordering a new tub W11409865. There were water leaks detected during service. 3rd party warranty needs to approve the parts. ; ordrng 1 W11409865 (Tub) and 1 W11537778 (Heating element)

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found that issue was actually wash motor failed. Unit does fill and drain. Diagnostics showed 4/3 motor failure and confirmed with test. Office to reschedule ; ordrng 1 W11025157 (Sump and motor) and 1 W10906426 (Control)

"Arrived on site for cooling complaint. Found fresh food evaporator heavily incased in ice. Ordering drip pan and harness to cover repair per service pointer,customer will defrost unit; ordrng 1 W11457241 (Drip pan)"

Arrived on site to diagnose a cooktop with a burner not lighting. Found ignitor clip missing and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 8286863 (Clip)

"Arrived on site for a wall oven that wont turn on. Inspected unit and work area. The customer advised that the unit will turn on but the inside buttons inside of the white screen will not work. Did confirm that the home button, light button, and menu options button were functional but The inner screen would not except any selections. Checked wiring and found all wiring secured and connected. The unit will need a new user interface for repair. Ordering the user interface in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11297709 (UI)"

"Arrived onsite for washer not spinning. On inspection found that the unit did not agitate or spin. Checked voltage to the actuator in had 5VDC, checked the cap and it was 45.7u found error F7E5 Installed new actuator. Tested again still no spin cycle. Ordering motor and capacitor W11428524. ; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor)"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that both sections have stopped cooling and the unit has been making a clicking sound every three minutes. Remove the back cover and found the compressor scorching hot to touch and was pulling 9.3 A prior to shutting down. The unit will need a new compressor, dryer, and coupler for repair. The office will need to contact the customer about a return date due to limited parts availability. Please schedule service for three hours.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen)"

"Arrived on site and inspect refrigerator and found two loose doorhandles, Customer is also experiencing cheddars from the water line collection on the top of the Water and ice dispenser door. There are also little imperfections on the rail track that the top freezer door right on the bottom freezer door. This makes a rattling noise when moved. Corrected door handles, added Perma gum around waterline connection and this did not correct issue. Will need to bring back a water pressure regulator and in-line waterline to correct issue. Will also bring back both freezer drawers.; ordrng 1 W10394073 (Water line) and 1 W10704090 (Freezer bin) and 1 W10594047 (Freezer bin) and 1 8212547RP (PEX water line) and 1 W10786952 (Pressure regulator)"

"Arrived to inspect noise. I found the unit would squeal loudly anytime there was rotation of the basket or wash plate. I found the gear case was in the early stages of seal failure and oil was just starting to leak into the splutch area. No leaks observed during service. Schedule With 360966, office to contact the customer for scheduling.; ordrng 1 ScheduleWith360966 (Schedule With 360966) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11454741 (Gear Case) and 1 W11428524 (Capacitor 45?F)"

"Arrived onsite for water is leaking from under the cabinet. Upon arrival filled tub with water. Inspected tub for leaks and is good. Ran forced drain and no leaks from pump or hoses. Ran a quick cycle and inspected dispenser, Found that intermittently water splashes from over fabric softener dispenser. Need to replace tub ring per service pointer W11651001. Ordering tub ring office to reschedule ; ordrng 1 W11590590 (Tub ring)"

"Arrived on site for dishwasher not washing . Ran diagnostics got 7-1,8-1 errors . Unit would fill and can hear diverter motor but wash motor isnt kicking on . Found connector to wash not fully inserted. Installed connector correctly wash motor is now kicking on . Ran full test wash and heater is coming on and draining properly. Ran unit in normal mode . All seems to check properly . No water leaks detected at time of service. Job complete"

"Arrived on site to diagnose dishwasher with upper rack issues. Found several wheels broken off, resulting in sagging rack. Unit needs new adjustors to resolve. Customer had already ordered parts and had the correct rack adjustor kit. Replaced adjustors with provided parts. Tested and verified proper function. Call complete."

"Arrived on site to test unit for FC evap frosting over. Found all components working as designed. Drain tube not restricted. Defrost element engaging as designed, bi-metal reading properly. Unit had ideal frost pattern and no sign of excessive frost. Found right side RC door gasket was torn. Customer stated they would replace themselves. job complete.

"Arrived on site to replace previously diagnosed housing, adjuster and top and bottom racks, replaced top and bottom racks, housing and positioners, tested unit unit now functioning as designed job complete"

"Arrived on site to replace previously diagnosed UI, RC thermistor and fan scroll, defrosted evaporator, replaced parts, powered unit on, evaporator started to develop frost pattern, fan is running,no leaks detected job complete"

"Arrived on site to test unit for noise, tested unit found noise coming from fan motor, replaced parts, powered on unit, noise no longer present, job complete"

"Arrived on site for a while 11 that is not operational. Inspected unit and work area. The customer advised they had multiple parts they wanted us to replace on the unit and that they were made aware that there is no guarantee on any repairs or warranty. Went ahead and replaced all components the customer requested including the wire harness, lower oven thermostat, relay, control, and light socket. The customer advised that he found all the parts third-party. Went to test the unit and found the control immediately pop as voltage was being supplied. Checked around the oven and could not find any shorts or exposed wiring causing the short. The customer advised that he has had three other controls below due to this issue. Spoke to CS and was advised that there would have to be something weird going on with the unit including potential voltage issues as this unit shares a breaker with the cooktop. The customer advised that he does not want to continue forward with any further repair. Call complete."

"Arrived on site for washer, inspected unit and work area. customer complaint was washer not working. Tested unit in diagnostics and found error code stored F5E1 latch not working. Replaced part and tested. Unit is now operating as designed.

"Arrived on site to diagnose washer that was not latching or starting cycles. Throws error DE2, which is a latch code. Tested unit and could hear the lock clicking several times but not engaging.Replaced latch and tested. Verified all working as designed. Call complete."

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to inspect microwave with hole inside interior section. Upon further inspection, I found the wave guide cover had melted (photo). I pulled the unit down from the cabinets and inspected the magnetron and wave guide and all were good. I removed and replaced the cover and placed the unit back in its space and tested. Unit is operating as designed. Will need to contact the manufacturer safety dept next business day to report findings. Job completed."

"Arrived on site and found ice machine is off, after turning it on machine started flush cycle and completed properly. Ice machine then began ice making cycle, confirmed condenser fan is running and heating grid is warm to the touch and in good condition. Observed until first patch of ice was released onto grid and icemaking cycle started again. At this Time could not see any issues ice machine is operating properly. Requested that customer observed ice machine for the next few days.

"Arrived on site for KitchenAid wall oven not allowing the customer to change the temperature setting in bake. I inspected the unit and work area. I found the unit set to Celsius, I reset the unit to Fahrenheit. I tested the bake and found it was able to be changed now. I set the unit to 350 and ran a preheat. The unit is working as designed

"Arrived to inspect no cool in RC. I found the FC cooling well, but there was no air flow to the RC. I verified line VAC to the evaporator fan, but the circuit showed 9.92 Mohm, higher than expected. The RC thermistor was 3.235 Kohm and in line with measured temps. The FC was 18.55. Evap thermistor was 27.2 and dropping after unplugging the unit. All voltages and thermistor readings found within expected values, i exposed the evaporator and I found the evaporator was mostly frost free. The evaporator fan motor would not operate and manually starting did get rotation, but much slower than expected. I removed and replaced the fan motor and tested. Operational test good, no leaks observed during service.

"Arrived on site to inspect compactor drawer not fully closing. Upon further inspection, I found a large amount of trash that had fallen at the back near the motor and was keeping the drawer from closing all the way. I pulled the u;it out and removed the trash and retested and unit is operating as designed. job completed."

Arrived on site to test replace console she got on eBay. Installed new console and found new console had shorted keypad too. Removed console

"Arrived on site to test unit for shutting power off when reaching high temp, tested unit found the fix that was done last time did not work, will need to replace control to fix unit, customer accepted replaced control preheated unit to 400, unit is now running as designed, no leaks detected job complete"

Arrived onsite for washer with loud noise. During diagnostics Mode a noise appeared at the beginning of spin cycle. Flipped unit up in found oil underneath. Pulled belt cover off found that the splutch gears were rounded off. customer did not want to go through with repair due to the age of the washer. No water leaks detected during service

"Arrived on site and replaced wiring harness interlocks and lightbulb diagnosed on previous visit, after replacement ran microwave eight times in a row with no issues.

Arrived onsite for dryer not heating after repair. Upon arrival inspected unit. Found dryer powering on and tumbling but not heating. Verified supply voltage and was good. Disassembled and checked heating circuit components and all test good. Ran voltage checks at control and found intermittences. Unit was loosing a leg from control to heater. Found that breakdown was due to the wire harness intermittent failure. Ran checks with SW to confirm.

Arrived on site to diagnose a range with an oven not heating. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time

"Arrived onsite with MZ to repair the washer. Accessed and replaced the CCU again. The new board had the same response. Incompatible software symptoms. Called techline spoke with Robert. Recommended that the only possible solution would be to update all electronics to most current software, but was not able to site case history to provide assurance. Due to new data, designating unit as non repairable/ software incompatibility with needed parts.

Arrived on site to install previous diagnosed suspension rods. I removed the old rods and replaced them with new. I checked the level on the unit and recalibrated the control. I ran a high speed spin and found it working as designed.

"Arrived on site to test unit for upper rack issues. What customer thought was just a holder/clip was actually broken adjuster wheels on left hand side. Replaced adjuster, unit working as designed.

Arrived on site to install previous diagnose part. I gained access to the right rear valve and replaced it with new. I checked all gas lines in the cooktop and ensured they were all tight. I reassembled the unit and tested it. I found all the burners working. I found the right rear no longer leaking.

"Arrived onsite for previously diagnosed parts. Installed the water inlet valve and tested the unit. The unit is operating as designed, no water leaks detected during service.

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,removed evaporator installed a new evaporator found during installation of lockring on cap tube side broken cap tube,called tech support sent picture to tech support unit is and whirlpool will contact customerSr#7735097194"

"Arrived on site for a washing machine that is going off balance every load. Inspected unit and work area. Tested the suspension on the unit and found the suspension was bad and was bouncing whenever the basket was pushed down. Advised the customer that due to her suspension, could not determine if there were any other issues with the unit until the suspension was replaced. Replace the suspension and test of the unit. The unit begin to work and operate as designed. I did advise the customer that it further issues persist, it is most likely going to be with her gear case and drive shaft. Call complete."

"Arrived on site and inspected washer and found it will complete a diagnostic cycle. Wiring repaired from previous visit did not fail. Replaced wiring harness anyway since the new one is now available. After replacement washer will complete the diagnostic cycle again, job complete"

Arrived on site for ice machine. Needing previos diagnosed sealed system. Upon arrival installed sealed system parts. Found compressor failing to pump correctly and called techline and ran through all diagnostics with Kurt sr#7735102733. Was instructed that compressor sent for repairs was incorrectly packaged and cause of failure. Informed customer of findings and they want to call whirlpool before proceeding with any repairs again. Call complete W10444925

Arrived on site to test unit for unit draining when not in use. Test unit and found float disconnected. Secured connection test unit and unit test good job complete.

Arrived onsite to replace leaking tub. Replaced tub and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived on site to test unit for not drying properly. Found no stored error codes. Ran diagnostics and found element engaging as designed. Unit is working as designed. Advised customer on drying agent and purging cold water before using unit. No leaks detected. Job complete.

Arrived on site for noise complaint. Per customer noise is constant ran diagnostics checked compressor ramp up stepped compressor making normal operating sound changed defrost setting to basic to allow unit to defrost every 8 hrs of compressor run time.

"Arrived onsite for error F2E0. On inspection I found error on the display. I installed the new control board and the error appeared again. Went and looked error and it was not in the Tech sheet. Called WP tech line and found out it is a error message that there is no communication between the control board and the Key pad. The fix was to reseat the ribbon cable ,I reseated the ribbon cable to fix the issue. F6E4 F2E0"

Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the vent still sealed. I found the top of the tube gasket loose and not sealing. I replaced the gasket and ensured it is secured and sealing. The unit is now working as designed. Job complete

Arrived on site to diagnose a range that is giving error code. Found F3 E0 error saved on control due to miswired temp sensor. Rewired sensor properly and all is working properly at this time.

"Arrived on site for dishwasher, inspected unit and work area. Removed defective sump assembly and installed new one. Unit is now operating as designed. Left unit running to remove old soap that had harden when customer tried to wash dishes, I made customer aware of leveling it running. No leaks where observed during service. Job completed."

"Arrived on site to diagnose refrigerator that is not making ice. On arrival checked ice bucket and found it is full, but ice inside was melting and sticking, and ice bucket was incredibly hard to remove. I found the ice bucket seal on the door had come off, and was allowing air and moisture to enter the unit and both melt the ice and causing it to clump. Used some silicon to adhere the seal to the door. Unit is producing ice, so this should allow normal function to resume. Call complete."

Arrived on site to diagnose a range with a broken top. Found glass top cracked and replaced it with new top. Job is complete.

Arrived onsite to install previously ordered parts. Replaced both sensors. Test unit with towels. Unit is operating as designed. Job complete

"Arrived on site , replaced dispenser ice door , ice chute . Used some perma gum to seal small gap. Ice is dispensing normally . No water leaks detected at time of service. Job complete ."

Arrived onsite for Not Making Ice . Upon arrival inspected unit and icemaker is on off position. There is no ice in bin. Did find ice in icemaker tray. Reset the icemaker and it harvested batch of ice and the called for water. Unit is operating as designed job complete

Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the tub. I ran the diagnostics cycle and tested the machine. There were no water leaks present and the unit completed the cycle and worked as designed. I left the unit outside of the cabinet per the customers request. The kitchen is still under remodel from a water leak from the customers old dishwasher and they need to replace the sheetrock behind the dishwasher. Call complete.

"Arrived on site for water dispenser not working. I inspected the unit and work area. I found the water dispenser not working while the filter was in. The customer stated the filter is only a month old. I replaced the filter housing, and reinstalled the filter. The unit is now dispensing water properly. Job complete."

"Arrived on site and inspected refrigerator and found freezer handle is loose and water flow through dispenser is weak. Removed water filter and attached bypass and water flow is no good. Recommended replacing water filter. Also corrected door handle, job complete"

Arrived on site for a cooktop that is not cooking evenly on all burners. Confirm the customers complaint and found two burners not heating correctly. I found the bigger burner was not letting enough gas through and was really really low and the smaller burner was releasing too much flames. Check the orfices and Found the orfices had been swapped accidentally. Fixed the orifice placements and test of the unit again. The unit began to work and operate as designed. Call complete.

"Arrived on site to follow up on washer that continues to trip breaker on GFCI outlet. On arrival checked unit for error codes. Found no codes present. Called tech line and spoke with Bruce. Bruce had me check again for voltage from neutral to ground. Found no voltage present. Measured Amp draw during a diagnostic cycle, drain and spin, and also rinse and spin cycle. Voltage did not drop, and Amp draw peaked at 7.2 amps during agitate direction reversal. Customer had run the unit to another outlet as well to see if it would complete cycles. They showed me a picture of an F8E1 error that popped up when it was on the extension cord and outlet. Customer also informed me the unit had shut off during 1 cycle, and had powered off after they had paused it, and had difficulty unlocking several times. I tried to recreate these failures but was not able to verify them. Tech Line said to check the drain for the F8E1 error, as a siphon can also cause that. I did find the drain stuck over a foot into the standpipe, with at least 4-6+ inches submerged. Adjusted the to proper levels. I also advised to have the customer download the whirlpool app to push any software updates. At this time i could not recreate any of the failures found, and breaker was tripped. Since unit is testing good, issue appears to be related to the breaker and electrical in terms of the breaker tripping. Corrected drain length and software updates should assist with any other concerns. At this time unit appears to be working as designed with no further action or repair recommended, and to have an electrician address the breaker. Tech Line case SR77344978705. Call completed."

"Arrived to inspect ignition issues. I found both the FL and FR secondary/simmer orifaces were still set to NG and need to be converted the the #50 LPG orifaces. The builder has the orifaces, but at another location and they will change them and contact us if there are any further issues. Operational test ok, no gas leaks detected during service."

Arrived onsite and replaced latch w11513248. Unit is now operating as designed. Advised customer on repair.

Arrived on site for range needing previous diagnosed main harness. Upon arrival installed harness then reassembled and tested unit. Found unit fully functioning as designed with no failures. Call complete

Arrived onsite for f2e1 communication error. Repaired unit by replacing the main control and console assembly. All checks good. Unit is now operating as designed. Advised customer on repair.

"Arrived onsite to repair the refrigerator per prior diagnosis. Unit had not been defrosted. Tested and Found the thermistors read within range at the control. Found the heater with continuity and reading 12.5 ohms at the control then jumping to 125.5 ohms at the control. Replaced the control box. Advised that the unit needed to be defrosted to restore proper function. Advised that in event of repeat defrost failure, the unit would need to be defrosted prior to repair to allow the heater and harness to be accessed."

"Arrived onsite for dishwasher not cleaning. On inspection found error F7E1 & F4E3, ran diagnostics and nothing happen. Replaced the pump assembly and tested unit. Unit is operating as designed now. No water leaks detected during service."

"arrived on site for oven, inspected unit and work area. customer complaint was oven not working right after previous tech left. Inspected the unit and found miscommunication on UI, it was showing it was for a dual oven I inspected part # and it was the correct one. Called techline and spoke to Robert SR#7734966443 and he said some UI come preset to a model number but we have to go into diagnostics and edit the model number. After editing the model number I tested oven and microwave and they both where working to specs. Job completed."

Arrived on site to test unit for center burner not working. Test unit and found clogged burner. Cleared burner test unit and unit test good job complete.

"Arrived on site for no cool. Powered unit on diagnosed a defective compressor,replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site , replaced gearcase , cam , actuator , hub . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site to replace right rear burner and switch. Replaced both parts test unit and unit test good job complete element maintaining heat.

Arrived on site for washer making loud squeal periodically during beginning of spin cycle . No error codes . Replaced cam and belt . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the washer had been moved and all connections to the washer had been removed. Replaced the latch and tested the unit. Due to inability to hook up washer to water connections, tested the unit for lid locking, agitation, and spin. All tests ran as designed. Call complete."

Arrived onsite and tested unit for not draining. Found unit is draining as designed. Was advised that it had leaked at one time. Found some evidence of a leak but unable to replicate one while onsite. Advised on detergent use to avoid sudsing leak. All else checks good. Cuwromer using dishwasher to sanitize clean dishes. Advised that less detergent will be sufficient.

Arrived onsite for a washer to replace previous diagnosed parts. I replaced the defective valve. I ran the diagnostics service cycle and the unit completed the cycle and worked as designed. Call complete.

Arrived on site to test unit for no water dispensing and little to no ice production. Found reservoir was frozen over. When removing reservoir found on rear of cabinet factory permagum was not placed properly causing air leak. Thawed reservoir and sealed with permagum on exterior and interior on unit. Unit now working as designed. Recommended placing unit to 40 degrees in RC. No leaks detected. Job complete.

"Arrived on site and found no ice production. Set freezer into diagnostics And ran test 120 and icemaker moved and dispensed ice it had a tray but did not return to home position it stayed in full twist. Replaced icemaker and spoke with techline, no other recommendations given at this time. 7735099010"

"Arrived on site for no cool. Powered unit on diagnosed a defective compressor,replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived onsite for Fridge not hold temp. On inspection found that the was a gap at the bottom of the moulin. Called in and talked to Austin in tech support. Sent pics to him and he will send them to engineer dept. to review. Austin-WP tech SR#7735098568