Near Cedar Park, TX 78613
Lou
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher control panel. Upon further inspection, the customer advised that once the unit was installed, the control panel would not respond. He said he found some of the screws on the door partially installed. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I removed the outer door panel and found that the main control was stuck to the inner door panel and when I went to remove the outer door panel, the main control came apart. I advised the customer of my findings and replaced the main control and retested. Unit operated as designed. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
David
Job Details: 12/30/2019
RANGE WHIRLPOOL WFE515S0ES2 "Arrived on site to diagnose safety concern related to vent. Examined vent and where vent exits to the front of the unit. Issue was that customer did get a cut on their hand when they were cleaning, since they ran their hand over where the vent was. Checked vent and did not find anything abnormal, defective or out of line. Vent is of sheet metal construction with jagged edges by design. Replacing part will not resolve issue as this is just a rarely touched or accessed part made of sheet metal. To assist customer I used some foil tape and covered the edges to smooth them out if they want to clean the area again. No repair needed. Contacted whirlpool safety team with findings. Call complete."
Near Austin, TX 78702
Wesley
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW6620HC0 "Arrived onnsite with Leo and I stacked to gain access to swap UI, all checks good. Unit is now operating as designed."
Near New Braunfels, TX 78132
Richard
Job Details: 12/30/2019
DRYER MAYTAG MEDB835DW3 Arrived onsite for the dryer having a burning smell. Ran diagnostics and checked voltages found no issues advised customer that the smell was coming from the heating element breaking in. Complete.
Near Bee Cave, TX 78738
Kevin
Job Details: 12/30/2019
REFRIGERATOR JENN-AIR JS48CSFXDA "Arrived on site and Customer has pictures of icicles hanging along back wall. Refrigerator has been disconnected from power and defrosted. disassemble freezer and replaced drip pan diagnosed on previous visit.no water leaks from connections at time of service, job complete"
Near Austin, TX 78702
Scott
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRS321SDHB Arrived on site for noise coming from fridge . Ran diagnostics all checked normal . Customer even stated it’s gotten better since call for service . No water leaks detected at time of service . Job complete .
Near Granger, TX 76530
Andy
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer DEN code. Upon arrival customer informed me that he had got unit out of Demo and unit still will not start. Tested and inspected unit and found unit is out of demo mode but will not start due to failed CCU and UI Ordering needed part. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11306658 (UI)
Near Cedar Park, TX 78613
Lou
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "arrived on site to inspect refrigerator doors not level. Upon further inspection, I find the unit was not leveled when installed. I leveled the unit then adjusted the right RC door at the bottom right hinge bolt. Tightened the bolt nut once the doors were level. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Cliff
Job Details: 12/30/2019
DRYER MAYTAG MEDX655DW1 Arrived on site to replace timer for dryer. Replaced part and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78626
Lou
Job Details: 12/30/2019
RANGE WHIRLPOOL AER6303MFS2 "arrived on site to inspect range oven no operating. Upon further inspection, I tested the unit on Bake at 350 degrees and the unit never came on. I tested the cooktop burners and they operated as designed. I pulled the unit out and removed the back cover and found the main wiring harness was melted at the terminal block. I found that the harness was not installed correctly and the main harness wiring was loose and not tightened with the power cord harness. I contacted the apartment manager and advised of my findings and advised that I would be ordering the main harness, control and fuse and the office would schedule return service when the parts was left unplugged for safety. I am ordering the main harness, main control & thermal fuse. Office to schedule return service. LSO; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11134840 (MAIN HARNESS) and 1 W11297545 (MAIN CONTROL) and 1 WP3196548 (fuse-thrml)"
Near Lakeway, TX 78734
Tyler B.
Job Details: 12/30/2019
REFRIGERATOR KENMORE 795.7204331 "Arrived on site for prior diagnosed parts replacement. Confirmed issueS and prior diagnosis. Replaced ice door flap, door flap motor, and ice maker auger assy and tested good.
Near Granite Shoals, TX 78654
James
Job Details: 12/30/2019
WASHER WHIRLPOOL WFW8620HW2 Arrived on site and tested operation. Found fault for clean washer cycle ran with load. Customer stated the unit has not been using soap as well. Tested all functions in diagnostics and found to be working properly. Started cycle and unit operated properly with a load. Instructed customer on operation. Unit working as designed. Job complete
Near Hays, TX 78610
Leonardo
Job Details: 12/30/2019
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for door not opening correctly. Test unit and found broken hinge. Replaced hinge test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 12/30/2019
MICROWAVE WHIRLPOOL WMH32519HZ4 "arrived on site to inspect microwave damage. Upon further inspection, I found the top/cover at the front near the door was warped or badly bent. I removed the unit from the wall and replaced the wrapper/cover and then put the unit back on the wall. Once I had it remounted, I found where the door was badly dented/damaged at the top left corner. I removed and replaced the door and tested the unit. Unit is operating as designed.
Near Buda, TX 78610
Kevin
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site and inspected refrigerator and found low water pressure at dispenser, moved refrigerator forward to inspect waterlines and found one was pinched. After straightening water will now dispense properly. The water leaks from connections at time of service, job complete"
Near Temple, TX 76502
Arthur B.
Job Details: 12/30/2019
WASHER WHIRLPOOL WTW8040DW4 "Arrived onsite for customer complaint of top load washer not coming on. When arrived, customer advised a power outage happens a few days prior to service. Was able to run diagnostics and found error code F6E1 (Comm Error). Cleared error codes and ran test 052. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Bee Cave, TX 78738
Leonardo
Job Details: 12/30/2019
DISHWASHER GE GDT695SSJ2SS Arrived on site to test unit for unit leaking. Test unit and found broken fill valve. Will need new fill valve
Near New Braunfels, TX 78130
Richard
Job Details: 12/30/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for the refrigerator not cooling. Upon arrival found the refrigerator turned off. Had been off for two weeks. Ran diagnostics and found all functions are working properly. Found good frost pattern on the evaporator. Was not properly diagnose customer concerns due to the refrigerator being off for so long. Customer also stated that the refrigerator is plugged in to an arc fault gfci breaker.. advised customer to have the breaker changed to a standard 20A breaker. Will need to return to address customer concerns.
Near Austin, TX 78750
David
Job Details: 12/30/2019
REFRIGERATOR KITCHENAID KFIS25XVMS2 "Arrived on site to diagnose refrigerator that had a blues out screen. Performed diagnostic and found UI just blinks and is unresponsive. Unit is not cooling at all.
Near Salado, TX 76571
Dylan T.
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site customer complaint was fridge would not cool properly and the back was leaking Pull the back off found drain line was clogged cleaned it all out ran unit everything else seem to work fine no error codes customer wanted to replace the cardboard back ordrng 1 WPW10577369 (cover-back)
Near Cedar Creek, TX 78612
Cliff
Job Details: 12/30/2019
WASHER MAYTAG MVWB765FC3 "Arrived on site to replace previously ordered parts for washer. Replaced gearcase, stator, and rotor. Tested unit and found all is functioning properly at this time. No leaks were found at time of service and no other parts or components were needed."
Near Round Rock, TX 78665
Andy
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site for refrigerator not making ice. Unit does have water dispenser, tested water dispenser and found no water. Removed water filter filter and installed bypass and tested water dispenser and found operations to be normal. Unit has bad water filter and will need new water filter. Instructed customer on use and care and practice for best performance. No water leaks present at time of service."
Near Hutto, TX 78634
Andy
Job Details: 12/30/2019
DRYER MAYTAG MEDB835DC4 "Arrived on site for dryer loud noise. Tested and inspected unit and found failed blower wheel cracked. Attempted to remove with no success. Will need to replace blower wheel, motor and housing to complete repairs. ordrng 1 W11246350 (housing)"
Near Lampasas, TX 76550
Al
Job Details: 12/30/2019
RANGE GE JGBS66DEK3WW Arrived to inspect center burner assembly not operating properly.Confirmed the complaint and removed and replaced both the assembly and spark module.Reassembled and unit now operates as designed.Customer satisfied.Job complete
Near Austin, TX 78747
Kevin
Job Details: 12/30/2019
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and replaced drum diagnosed on previous visit, after replacement dryer is operating normally, job complete."
Near Jarrell, TX 76537
Dylan T.
Job Details: 12/30/2019
DRYER WHIRLPOOL WED8200YW0 Arrived on site customer complaint was dryer was making lots of noise took the unit apart found the pulley was bad, put a new pulley on the dryer ran the unit everything else worked great
Near Austin, TX 78733
Tyler B.
Job Details: 12/30/2019
OVEN WHIRLPOOL KEBS107SSS04 "Arrived on site for unit with shorted key error, error would periodically pop up during bake, ran diagnostics and that was only errors stored. Found user interface was discontinued and could not give price . Will need parts research for user interface and touch pad.
Near Austin, TX 78737
Robert
Job Details: 12/30/2019
WASHER KITCHENAID KAWS750JQ4 "Arrived on job for timer not working, upon inspection we found the timer had worn out and needed to be replaced, didn’t have timer on truck, ordering,
Near Waco, TX 76710
Arthur B.
Job Details: 12/30/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for customer complaint of top load washer vibrating when spinning. Ran diagnostics and found no error codes. Manually tested unit. Found spin cycle is smooth. Leveled unit. No other issues found. All water connections were dry at time of service.
Near Marble Falls, TX 78654
Lou
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=2 degrees, RC=38 degrees & ice box=1 degree. I verified the wiring harness was good at the bottom left hinge and then placed the unit in diagnostics and test3d the ice maker in test mode 44 & 45. The tray harvested and I could hear the valve humming trying to dispense water into the tray but nothing came out. I disconnected the ice maker water line and tested again and water came out of the line. Using my steamer, I defrosted the fill tube and retested. Unit is operating as designed. I advised the customer of my findings and repairs. Advised the customer if it does it again to leave the FC door open for a few minutes to allow that line to defrost and notify the office. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/30/2019
DRYER WHIRLPOOL NED4655EW1 Arrived onsite Took the dryer apart found there was only one ring inside the bag need to order the other one to finish the job; ordrng 1 279441 (bearing ring)
Near New Braunfels, TX 78132
Richard
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for the refrigerator making a noise. Replaced control board, User interface, capacitor and starter device previously ordered. Tested refrigerator and everything working to manufacture specs. No noise detected."
Near Canyon Lake, TX 78132
Richard
Job Details: 12/30/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven leaking water and grease out of the bottom front. Upon inspection found that the oven is leaning forward out of level. Causing water and grease to leak out during the steam cleaning process. Could not level the oven due to cabinetry work that may need to be done in order to level oven correctly. Advised customer to contact his builder for possible cabinetry work. Oven is working to manufacture specs. Complete.
Near Georgetown, TX 78633
David
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to install previously diagnosed parts. Verified gap at top of door and cabinet. Replaced both side hinges / slides and retested. Gap is now closed and all is working as designed. Use AUTHO WNVUANVAPL1. Call complete.
Near Austin, TX 78702
Wesley
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL GC5THEXNS03 Arrived onnsite. Replacing stripped motor and shaft. Advised on icemaker maintenance. All else checks good. ; ordrng 1 W10271509 (motor) and 1 WP2188917 (shaft)
Near Hubbard, TX 76648
Arthur B.
Job Details: 12/30/2019
DRYER GE GTD65EBSJ4WS Arrived onsite for customer complaint of dryer of dryer not heating. Removed drum and found element shorted. Removed and replaced element. Reassembled. Tested unit and found unit will not heat. Checked incoming voltage and found 124v. Advised issue with house plug. Advised customer to refer to technician. No other issues found.
Near Cedar Park, TX 78613
Lou
Job Details: 12/30/2019
RANGE WHIRLPOOL WFE510S0HS1 "arrived on site to inspect cooktop broken. Upon further inspection, I found the unit pulled out and the power cord removed as the customer and purchased a rental range until theirs could be repaired. Customer reinstalled the power cord and I tested the cooktop burners. The front left burner is where the cooktop glass broke. I found some debris on the cooktop where the chunk of glass broke off. I tested all four burners and all four operated as designed. The customer provided the pot that they were using when the unit “popped” and it is a 5-7 gallon porcelain coated steel pot. I found in the owners manual where it says the pot can’t be more than 1/2 inch larger than the burner and must sit flat on the cooktop.. Unit was left unplugged for safety. and 1 W11178791 (COOKTOP )"
Near Lampasas, TX 76550
Al
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived to inspect control issues and discovered the customer was referring to the deli control not working.Confirmed the complaint and removed the soft close deli drawers and found ice and water underneath, which contributed to the faulty control.Ordering RESEARCH for deli control and also a module for freezer section.Drain in ff section may be clogged causing the water underneath the drawers.Needs more work.Office to reschedule with customer for return visit ; ordrng 1 RESEARCH (DELI DRAWER CONTROL ) and 1 W11205083 (MODULE FOR FREEZER SECTION )"
Near Round Rock, TX 78681
David
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site to repair jammed icemaker from previous visit. Swapped out icemaker unit and installed new bail arm and extension. Retested unit and verified it does fill, cycle, and arm is good. All is working as designed. Call complete."
Near Smithville, TX 78957
Cliff
Job Details: 12/30/2019
RANGE GE ZGP366LR5SS Arrived on site to diagnose a range with an oven that will not operate. Tested unit and found encoder board not registering due to shorted controls. Encoder board and display board will both need to be replaced to complete repairs. Office will need to set a return date due to part availability.; ordrng 1 WB24K10081 (encoder asm) and 1 WB27K10305 (control display modu)
Near Georgetown, TX 78628
Lou
Job Details: 12/30/2019
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site to inspect microwave tripping breaker. Upon arrival, I was met by the customer/builder who advised that the unit had been moved to the home next door. Contacted the office and provided new address. Upon further inspection, I found that one of the prongs on t(e power cord was melted. Customer advised that when they plug the unit in, it arcs at the plug/outlet. I showed the customer the melted prong. I plugged the unit in and tested the unit and it operated as designed. Also found the ring and plate were broken. I am ordering the power cord, plate and ring. Unit left unplugged for safety.; ordrng 1 W11206558 (POWER CORD) and 1 W11252182 (RING) and 1 W11367904 (TRAY)"
Near Jarrell, TX 76537
Dylan T.
Job Details: 12/30/2019
RANGE WHIRLPOOL RF114PXSB
Near Leander, TX 78641
Lou
Job Details: 12/30/2019
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect wall oven display issues. Upon further inspection, I found the display with lines going side to side. The customer advised that they had cycled the power to the unit once before and nothing changed. I removed and replaced the console and programmed it and tested. Unit is operating as designed and the display is normal. Advised the customer if the unit begins to jump time or date to contact Whirlpool to get the update, but they would need to be connected to WiFi. Job completed."
Near Temple, TX 76501
Dylan T.
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site customer complaint was fridge light will not come on found both door switches were broken need to order the part and go back out; ordrng 1 12466103 and 1 12466103
Near Gatesville, TX 76528
Dylan T.
Job Details: 12/30/2019
WASHER MAYTAG MVWB865GW0 Arrived on site customer complaint was you did it wouldn’t turn on or do anything found the control board and the consul were burned and melted same with part of the wire harness need to order the correct part and go back out; ordrng 1 W11193817 (harns-wire)
Near Liberty Hill, TX 78642
James
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and tested operation. Found no ice in ice maker and no voltage to ice maker. Called tech line and spoke to Brian #7726630020. Found left door switch is faulty causing failure. Removed switch to test and the unit began functioning. Reinstalled switch and ice maker stopped. Relay is making a really loud click when engaging as well and unit still did not call for water at end of ice maker cycle. I will return with new switch, control and valve to repair. ; ordrng 1 W11043013 (VALVE) and 1 W11043763 (CONTROL ) and 1 W11396033 (SWITCH )"
Near Leander, TX 78641
Al
Job Details: 12/27/2019
OVEN WHIRLPOOL WFG525S0HV1 Arrived to inspect popping noises from gas range.Confirmed the complaint and advised the customer it was the natural sounds of the unit.Customer advised this is the first time they’ve owned or worked with a gas range.Customer now understands.Job complete
Near Austin, TX 78749
Leonardo
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for fill valve stripped replaced inlet and unit leaking from fill hose. Will order new fill valve hose W10878507; ordrng 1 W10878507 (FILL HOSE )
Near Austin, TX 78757
Tyler B.
Job Details: 12/27/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site for unit intermittently dispensing water. Tested unit and worked, customer stated it would work sometimes when they open and close fc door. Removed grille to inspect harness, found harness a was pinched and separated 2 wires, will require fc door. Also ordered pressure regulator and line for service bulletin ; ordrng 1 8212547RP (tube-water) and 1 CNOTE (OFFICE RS ) and 1 LW10755680 (dor-fip) and 1 LW10757191 (dor-fip) and 1 W10786952 (REG)"
Near Liberty Hill, TX 78642
James
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Customer stated the unit will leak from the left side when in use. Inspected gasket and found upper left corner not seated properly allowing water to get past gasket. Corrected issue with gasket and tested operation. Customer stated dishwasher would have an odor while running. I found odor coming from under sink. Recommended customer have plumber inspect drain for possible sewer gas leaking into the cabinet. No leaks found after repair. Job complete
Near Killeen, TX 76542
Arthur B.
Job Details: 12/27/2019
MICROWAVE WHIRLPOOL WMH32519HV1 "Arrived onsite for customer complaint of OTR microwave not starting. Upon inspection, found microwave door warped on top. Ordering door and return with interlocks. OF to R/S once authorization is received from Lowes.; ordrng 1 CNOTE (NEEDS AUTHO) and 1 W11179903 (MW DOOR BLACK STAINLESS )"
Near Austin, TX 78734
David
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose a dishwasher that would not run. Performed diagnostics and found the following errors : F4E3 (motor not running), F7E1 (no heat), F2E1 (UI non responsive). When attempting to put the unit in diagnostic mode had to continuously try different button combos because several were non responsive. Checked power at control and verified all connections are good, and pump does have power. Recommended repair is beginning with the UI to resolve the stuck key issue, then reattempting. Likely needs sump as well.
Near Cedar Park, TX 78613
Al
Job Details: 12/27/2019
DISHWASHER KITCHENAID KDFE454CSS3 Arrived to inspect dishwasher leaking.Confirmed the complaint and advised customer the part needed is the sump and motor assembly.Ordering WPW10455261Needs more work ; ordrng 1 WPW10455261 (SUMP AND MOTOR ASSEMBLY )
Near Spicewood, TX 78669
Kevin
Job Details: 12/27/2019
MICROWAVE KITCHENAID KMHP519ESS0 arrived on site and found microwave door glass is shattered, replaced door and found that new one is not showing any power on user interface, Took one picture of new door installed, interior light is on but user interface is blank. it will need to be re-ordered, it is defective. ; ordrng 1 W10711113 (door/mw)"
Near Sun City, TX 78628
Al
Job Details: 12/27/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect outer door on wall oven damaged.Confirmed the complaint and removed and replaced the outer door and name plate.Customer satisfied.Job complete
Near Lakeway, TX 78734
David
Job Details: 12/27/2019
DISHWASHER IKEA IDT930SAGX0 Arrived on site to diagnose a dishwasher with broken center rack parts. Found upper spray arm had 3 broken clips on the retaining collar and needs to be replaced. Manifold and support are all in good shape. Ordering 1 WPW10448645spray arm to ship directly to customer as they can just snap it in. No water leaks found at time. Call complete. ; ordrng 1 WPW10448645D2C (spray arm)
Near Austin, TX 78731
David
Job Details: 12/27/2019
REFRIGERATOR KITCHENAID KSSC48QVS02
Near Leander, TX 78641
Al
Job Details: 12/27/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived to inspect F1E4 error code.Confirmed the complaint and checked the alignment of the cabinet and inspected the unit and found the cabinet was damaged in between the switches on the cabinet.Called Whirlpool Tech line and spoke with RICK SR#7726733600Advised the door was damaged where the door meets the switches causing the F1E4 Error.
Near Austin, TX 78753
Tyler B.
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site for pump and motor replacement. Was supplied with bare sump. Will need assy to complete ; ordrng 1 CNOTE (OFFICE RS ASAP ) and 1 WPW10671941 (pump&motor)
Near Round Mountain, TX 78663
Kevin
Job Details: 12/27/2019
WASHER MAYTAG MHW3505FW1 Arrived on site and inspected washer and found saved error code F5E3 multiple times. Put washer into a diagnostic cycle and it attempts to lock three times before giving error code. A new door lock will be needed to correct the issue. Will also have control on hand if needed. ordrng 1 W11201284 (CONTROL ) and 1 WPW10443885 (door lock)
Near Austin, TX 78732
David
Job Details: 12/27/2019
DRYER AMANA NED4655EW1 "Arrived on site to diagnose a dryer that was not drying clothes well. Performed diagnostics and found the dryer is getting hot as normal, but venting is clogged causing an airflow issue. Removed vent hose on rear of unit and found already amounts of lint in it. Parts are working as designed so no repair is needed. Customer will need to get with apartment to have dryer vents cleaned and unobstructed.
Near Austin, TX 78759
David
Job Details: 12/27/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose a dishwasher that was not cleaning dishes. Performed diagnostics and found F6E1 (no water) code. Checked unit and found was not turned on going to the unit. Turned water on and verified unit was working properly after. Advised customer on use and care guide. Advised to run hot water first and use high temp options / rinse aid. No water leaks found at time of service. Call complete.
Near New Braunfels, TX 78132
Robert
Job Details: 12/27/2019
DISHWASHER KITCHENAID KDTM404EBS3 "Arrived on job for complaints of hinge not working, upon inspection we found the hinges are bound with shipping stuffing, fixed stuffing and checked unbound hinge, worked correctly. Complete"
Near Austin, TX 78731
David
Job Details: 12/27/2019
WASHER WHIRLPOOL WFW90HEFC0 "Arrived on site to diagnose a washer that is still running and making noises after the cycle is done. Found that customer does have the fan fresh option enabled, which does tumble and have a fan running for up to 12 hours after cycle completes. Unit is operating as designed with that option enabled. Advised customer this must be disabled prior to starting a load or it will remain on by default.
Near Austin, TX 78731
David
Job Details: 12/27/2019
RANGE JENN-AIR JGS1450FP0 "Arrived on site to diagnose Range with an unknown error. Performed diagnostics and found F2E1 stuck key error present. Replaced UI control panel and LeD screen control. Retested unit and error no longer persists. All is working as designed. Ordering 5 W11028784 knob bezel as new control panel did not come with them, shipped direct to customer. Call complete; ordrng 5 W11028784D2C (bezel-knob)s"
Near Liberty Hill, TX 78642
James
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site and found upper led module has one diode out and all tights in unit flickering. Installed new module and tested lights. Unit tests good. Job complete
Near Austin, TX 78736
Kevin
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and dispensed 4 cups of water and did not find any dripping during service call. Inspected waterline connection at the top of the door and did not find any issues. A few drips after dispensing water is considered normal operation. No water leaks from connections at time of service, job complete."
Near Austin, TX 78738
Kevin
Job Details: 12/27/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site and found unit is powered off, customer says it never came out of a clean cycle. Cleaning needed light is still on. After turning on, ice machine began to cycle. Observed it until ice was produced,took one picture. Spoke with whirlpool tech line and they said cleaning cycle may have been interrupted. Possibly by drain pump, power outage, Or some other unknown factor. Passed on to customer that tech line recommends running the cleaning cycle again for the full 90 minutes, allowing ice machine to sit for at least 15 seconds afterwards before starting again on a normal cycle. This should clear the cleaning needed light that is still on. No water leaks from connections at time of service
Near Temple, TX 76504
Al
Job Details: 12/27/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived to inspect F8E1 error code.Customer advised this is an ongoing issue and happens intermittently.Called Whirlpool Tech line and spoke with DustinSR#7726530824Should be between 35-60 psiCode means it’s taking too long to fill.I checked the water at the faucets outside, but wasn’t able to check it at the valve due to value placement behind the unit.Pressures was 60 on both outside faucets, but unknown pressure at the source (washer).No parts on this date.All possible parts have been installed by previous tech’s.Job complete"
Near Liberty Hill, TX 78642
James
Job Details: 12/27/2019
RANGE BOSCH HBL5351UC/03 Arrived on site and found several lights dim and 4 are bright in clock.
Near Round Rock, TX 78664
Dylan T.
Job Details: 12/27/2019
WASHER MAYTAG MVWB835DW1 Arrived on site customer complaint was washing machine would not drain took the drain pump apart found there was some stuff stuck in there put it back together ran the unit everything else works as designed all lines are dry
Near Andice, TX 78628
James
Job Details: 12/27/2019
DRYER WHIRLPOOL WED5620HW0 Arrived on site and found unit still making a vibration sound when running. Unit will need vibration service kit to repair. ; ordrng 1 W11401018 (VIBRATION KIT)
Near Canyon Lake, TX 78133
Robert
Job Details: 12/27/2019
REFRIGERATOR JENN-AIR JFC2089BEM01 "Arrived on job for the fridge being too cold, upon inspection we found the thermistor was open for the fridge, replaced top control and retested, still open, replaced back main control, thermistor read correctly. Complete"
Near Cedar Park, TX 78613
Al
Job Details: 12/27/2019
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived to install previously ordered door.Was told to install and call whirlpool.Called Whirlpool and spoke with John ST#7726660262Couldn’t connect unit as is designed and was told to order W11188086Complete door to complete repair.Office to reschedule with customer when door arrives.PSP ITEM; ordrng 1 W11188086 (COMPLETE DOOR SUB PART FROM MARCONE )
Near Spicewood, TX 78669
Kevin
Job Details: 12/27/2019
OVEN JENN-AIR JMC2427DS01 "Arrived on site and found currently user interface is operating normally. It has already been replaced once in February. Customer says it will go blank and cycling power at the breaker brings it back. Spoke with tech line and they recommended inspecting wiring from P26 to j15, Took one picture. No obvious failure. Tech line wants harness and user interface replaced. SR7726734093. ; ordrng 1 W10524303 (COMMUNICATIONharns-wire)"
Near Austin, TX 78749
Leonardo
Job Details: 12/27/2019
OVEN WHIRLPOOL WOS51EC7HS00 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Briarcliff, TX 78669
Kevin
Job Details: 12/27/2019
DRYER SAMSUNG DV42H5200EF/A3 "Arrived on site and found dryer is rattling while running, took one video and sent to CS. Disassembled dryer and found bracket that Heating element attaches to is loose on one side. Sent video to CS, disassemble dryer and secured bracket and it is now back to its original amount of noise while running. Job complete"
Near Hutto, TX 78634
Dylan T.
Job Details: 12/27/2019
DISHWASHER MAYTAG MDB8959SFZ4
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/27/2019
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site did not have the correct part office and for me that there is not a cover for the lightbulb socket in the oven
Near Austin, TX 78703
Leonardo
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL KUDE70FXSS5 Drain hose WPW10545278 and drain hose 8269144A and right hand 3 rack track WPW10195241 and left track WPW10195239 and door springs WP8270020 x2 needs autho office to reschedule ; ordrng 1 8269144A (DRAIN HOSE ) and 1 NEEDSAUTHO (NEEDS AUTHO ) and 2 WP8270020 (SPRINGS )s and 1 WPW10195239 (TRACK LEFT SIDE ) and 1 WPW10195241 (TRACK RIGHT SIDE ) and 1 WPW10545278 (DRAIN HOSE )
Near Austin, TX 78729
Andy
Job Details: 12/27/2019
MICROWAVE LG LMV1762ST.BSBELGA Arrived on site for microwave not heating. Upon arrival found model and serial number on unit does not match work order. Contacted office and was instructed customer will need to contact LG with correct information. No repairs are to be done at this time.
Near Wimberley, TX 78676
Robert
Job Details: 12/27/2019
REFRIGERATOR JENN-AIR JS48NXFXDE01 "Arrived on job for deli drawer improperly closing, adjusted rails to fix and drawer closed properly. Complete"
Near Lorena, TX 76655
Arthur B.
Job Details: 12/27/2019
REFRIGERATOR LG LSXC22426S/00 "Arrived onsite to install new compressor from prior tech’s diagnosis. Verified compressor and evaporator issues. Found good frost pattern forming. Advised customer, electrical issue. Ordering control and overload to complete repairUnit unplugged at this time.; ordrng 1 EBG60663229 (OVERLOAD) and 1 EBR83717502 (PCB MAIN)"
Near Georgetown, TX 78628
James
Job Details: 12/27/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and tested operation. Found delay for door switches being recognized open. Placed into diagnostics and found no faults. Ran sealed system test and found delay in start of test. Removed deli control to test and found unit still has a delay. Found that switching valve is constantly moving as well. Unit has a failed ui and mother board. Unit may also need new deli control. Installed ui and mother board and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78628
Al
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to inspect closing issues on left door.Confirmed the complaint and removed and replaced the mullin.Reassembled and unit tested as designed.Customer has limited ability to open door properly and doesn’t have full strength.Customer instructed on proper opening of unit.Job complete
Near Austin, TX 78754
Tyler B.
Job Details: 12/27/2019
DRYER WHIRLPOOL WED4850HW0 Arrived on site for unit with burnt wires in power block. Was able to repair and replace block and tested good
Near Austin, TX 78758
Andy
Job Details: 12/27/2019
MICROWAVE FRIGIDAIRE LFMV164QF "Arrived on site for microwave not operating. Tested and inspected unit and found, failed switches, fuse and filter board. ; ordrng 1 5304472447 (filter) and 1 5304488359 (fuse) and 1 5304509457 (INNERLOCK)"
Near Manor, TX 78653
Tyler B.
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for unit with broken filter cover, was not able to repair flap. Removed and replaced housing and tested good"
Near Waco, TX 76712
Arthur B.
Job Details: 12/27/2019
WASHER MAYTAG MVWB855DC3 Arrived onsite for customer complaint of top load washer not coming on. Found UI shorted. Removed and replaced UI assembly. Reassembled and tested. Unit now work as designed. No other tissues found. All water connections were dry at time of service.
Near Austin, TX 78750
Andy
Job Details: 12/27/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for refrigerator not cooling. Tested and inspected unit and found RC and FC both warm, checked compressor amp draw and found 0.2 removed evaporator cover and found no frost pattern. Did sealed system pre check. Sealed system repair needed. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. 2 hour job.; ordrng 1 876765 (mtg kit) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SEALED SYSTEM ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 WPW10143759 (dryer) and 1 WPW10466675 (compressor) and 1 WPW10608485 (evaporator)"
Near Austin, TX 78723
Scott
Job Details: 12/27/2019
WASHER AMANA NTW4516FW2 "Arrived on site for washer not starting . Ran diagnostics ,got latch error code . Unit wouldn’t lock . Replaced latch . Re ran diagnostics . Unit checked out normal no water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78626
Dylan T.
Job Details: 12/27/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site customer complaint was washer would not stop draining replace the pressure switch and control board still don’t fix the problem put it in test mode had two more error codes in the system called tech line they told me to replace the main control board in the back; ordrng 1 W11334214
Near Austin, TX 78735
Kevin
Job Details: 12/27/2019
REFRIGERATOR JENN-AIR JF42NXFXDW01 "Arrived on site and inspected refrigerator and found ice buildup on bottom of freezer blocking evaporator drain. Cleared all ice from freezer and use steamer to clear drain and it is now operating normally. No water leaks from connections at time of service, job complete"
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/27/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site customer complaint was oven will not heat or turn on or anything took it apart found it had a bad fuse
Near Georgetown, TX 78628
James
Job Details: 12/27/2019
ICE MACHINE KITCHENAID KUIA18NNJS11 "Arrived on site and tested operation. Found corrosion is also in harnesses to pumps and sensor. Unit will also need pumps and water level sensor to repair. Installed new pumps, sensor and harness. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78724
Scott
Job Details: 12/27/2019
RANGE WHIRLPOOL WFC150M0EB3
Near Canyon Lake, TX 78132
Robert
Job Details: 12/27/2019
DISHWASHER WHIRLPOOL JDTSS244GL "Arrived on job for the dishwasher leaking while not operating, upon inspection we found the RO was attached in a Y underneath the sink, leaking water back into the sink. Instructed customer on proper plumbing. Complete"
Near Austin, TX 78747
Scott
Job Details: 12/27/2019
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dead dryer . Getting good voltage to outlet . Found after testing thermostats, fuses,,element . One thermostat was blowen . Replaced thermostat . Unit is still dead . Will need console and control ( ran without ) . Please call to set return .; saved tckt"
Near Austin, TX 78729
Andy
Job Details: 12/27/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78704
Leonardo
Job Details: 12/27/2019
OVEN KITCHENAID KSGG700ESS0 Arrived on site to replaced panel and display board. Replaced both parts test unit and unit test good job complete.