Near Spicewood, TX 78669
David
Job Details: 05/01/2020
DRYER MAYTAG MEDB765FC0 "Arrived on site to diagnose one dryer that had made a pop, burning smell and stopped working. Performed diagnostic and found belt had snapped. Burning smell came from the belt being singed / melted where it broke. End of motor felt a tiny bit jagged, so ordering motor and belt. Ordering belt and motor and office / customer rescheduling when available. Called and informed safety of findings. ; ordrng 1 WPW10131172 (belt) and 1 WPW10508324 (motor-drve)"
Near Buda, TX 78610
Kevin
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL KSCS25INSS02 "Arrived on site and inspected refrigerator and found ice production is good but it will not dispense. found white collar on shaft has dropped and lower part of the shaft is no longer engaging with motor. Prescreened shaft is incorrect, was able to reset collar on current shaft and it is dispensing properly again. If issue happens again WP2188917 is the correct shaft part number"
Near Kingsland, TX 78639
Keith D.
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID AAAAAAA Unit missing serial tag. Water line pinched at door hinge and leaking water. Also found freezer and fresh food not cooling properly. Job complete
Near Austin, TX 78750
Wesley
Job Details: 05/01/2020
OVEN WHIRLPOOL KOCE507ESS Arrived onsite and provided customer instruct on function and convection feature. all checks good. Unit is operating as designed
Near Lakeway, TX 78734
Wesley
Job Details: 05/01/2020
WASHER WHIRLPOOL MHW5630HW0 Arrived onsite and found unit leaking from bellow gap caused by pet hair.. advised customer on findings. Cleared hair and advised customer on maintenance. All checks good.
Near Austin, TX 78717
Paul
Job Details: 05/01/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived onsite for a cooktop with ignition issues. Mr was concerned about all of the ignitors sparking when anyone of the burners is turned on. I explained to the customer that this was normal and explained that the ignition switches were wired in series so anytime one is turned on they all will spark. Mr understood what I was explaining to him. Call complete.
Near Belton, TX 76513
Cliff
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found water valve seeping into icemaker fill line causing it to freeze over. Water valve will need to be replaced to complete repairs. ; ordrng 1 WPW10312696 (water inlet valve)
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/01/2020
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for dishwasher not dissolving soap pods. Tested the system got error codes 6,4 5,2 2,1 7,1. Replaced the valve inlet and the pump and motor and control board. Ran diagnostics again no error codes everything works as designed. No water leaks at time of service. Job complete."
Near Austin, TX 78739
Luis
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for no cool in fresh food. Found fresh food evaporator incased in ice diagnosed unit will need a new evaporator thermistor, customer will defrost unit ; ordrng 1 W10316760 (THERMISTOR)"
Near Austin, TX 78748
Kevin
Job Details: 05/01/2020
WASHER WHIRLPOOL MVWB855DC0 "Arrived on site and inspected washer and found F6E2 for communication failure between control board and control panel. Replaced both and washer is now operating properly. No water leaks detected at time of service, job complete"
Near Austin, TX 78738
Brandon
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of unit powering off, water leaking out of water dispenser, ice in freezer, and not cooling. Found faulty controls, faulty evap fan motor, ordering controls evap fan motor, evap cover, and fittings for water line. ; ordrng 1 W10722983 (connector) and 1 W10736933 (cover-evap) and 1 W10852747 (cntrl-elec) and 1 WP2300868 (fitting) and 1 WP4373559 (fitting) and 1 WP4373559 (fitting) and 1 WPW10624574 (cntrl-elec)"
Near Round Rock, TX 78681
David S
Job Details: 05/01/2020
WASHER LG WM2075CW "Arrived on site for washer showing error code OE. Inspected unit and work area, found the drain pump had failed. Customer already cleaned out the drain filter and line. Replace drain pump with new and ran unit through a diagnostics cycle. Unit operated as designed. No water leaks detected."
Near Austin, TX 78702
Jacob
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for unit leaking water. Tested unit. Found leaking from under unit when ice maker and water dispenser is in use. Found that tube that fills the ice maker was ripped. Took pic in quick pics. Ordered parts. Rescheduled with customer.; ordrng 1 W10191141 (cover-tube) and 1 W11415785 (TUBE WATER)
Near Belton, TX 76513
Cliff
Job Details: 05/01/2020
ICE MACHINE WHIRLPOOL GI15PDXZS1 "Arrived on site to diagnose an ice machine that is not producing. Tested unit and found water valve failing, causing slow fill. Also noted circulation pump water level sensor not registering properly. Replaced both pump and valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Killeen, TX 76549
Al
Job Details: 05/01/2020
REFRIGERATOR GE GSHF6LGBCHBB Arrived to inspect ice maker not working.Confirmed the complaint and removed and replaced the ice maker.Reassembled and unit began operating as designed.All water lines were dry at the time of service.Job complete
Near Horseshoe Bay, TX 78657
Keith D.
Job Details: 05/01/2020
DRYER GE GFDS350EL1WW Arrived onsite and tested operation found drum not spinning. Verified that the control had the right voltage. Found unit clogged with lint. Removed all the build up and tested operation found unit working properly. Job complete
Near Wimberley, TX 78676
Brandon
Job Details: 05/01/2020
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site for customer complaint of unit needing conversion kit, found unit needs burner assembly, ordering burner assembly. ; ordrng 1 W10823508 (burner-gas)"
Near San Marcos, TX 78666
Robert
Job Details: 05/01/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived on job to replace control. After replacement test operation. No gas leaks detected at time of service.
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/01/2020
RANGE JENN-AIR JED3430WB00 "Arrived to inspect unit with 2 back burner issues. Neither one adjust temp nor activate the cooktop on light,found both switches to be shorted. Will need to return with L rear switch . Need 2hr due to vent design; ordrng 1 CNOTE (AUTHO/RS) and 1 CNOTE (2HR WINDOW ) and 1 WPW10222828 (switch-inf)"
Near Austin, TX 78754
Scott
Job Details: 05/01/2020
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site on site ,replaced control,burner arm ,igniter ,probe . Oven in not testing normal . Customer also stated they left front burner issue had come back . Ordering burners Left and right front and caps . No gas leaks detected at time of service . Call to set return; ordrng 1 WPW10183375 (cap-burner) and 2 WPW10515455 (burnr-head)s"
Near Waco, TX 76708
Al
Job Details: 05/01/2020
RANGE WHIRLPOOL WOD77EC7HS01 Arrived to inspect wall oven issues.Customer advised the unit malfunctioned soon after she cooked a meal.Confirmed the complaint and Removed the console and found the connection not seated into the plug.Reconnected it and reassembled and unit began operating as designed.Job complete
Near Liberty Hill, TX 78642
Lou
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to inspect dishwasher leaking from the door. Upon further inspection, I did not see any water streaks on the door, but when I felt the insulation at the bottom inner door, I found the insulation soaked. I removed the outer door panel and found the unit leaking from the bottom of the vent assembly. I found water streaks/debris throughout the inner door panel and flowing down the to the bottom corners of the inner door. Due to this being I a reoccurring issue, I contacted techline and spoke to Andrew and advised, of my findings. Performed a video chat with Andrew to document my findings. Tested the spray arms for cracks/breaks and found none. Tested water temp and it was 128 degrees. Andrew recommended to replace the inner door panel, vent/gasket and to order the clear testing door to test the unit upon return to see where the water is coming from. Provided file #7727717842. I advised the customer of my findings and am ordering the inner
Near , TX 78641
Lou
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the unit door open with the upper rack slid out and the door gasket handing on the upper rack. I found that the upper rack was snagging on the door gasket when the rack is being pulled out. I inspected the door gasket for tears and found none. Re-seated the gasket and adjusted the upper rack and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Moody, TX 76557
Cliff
Job Details: 05/01/2020
COOKTOP WHIRLPOOL WFE505W0JS0 Arrived on site to diagnose a cooktop with a hot surface indicator light not turning off. Tested all parts and components I was not able to verify which item is causing the issue as light is integrated into control board with no indication on text sheet what powers the light. Ordering all four burners and control as I believe the issue is in the main board. ordrng 1 W10823729 (elmnt-surf) and 2 W11171119 (ELEMENT)s and 1 W11314391 (CONTROL) and 1 WP8273992 (elmnt-surf)
Near New Braunfels, TX 78130
Robert
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job for complaints of not cooling in refrigerator but freezer working. Ran diagnostics and found fan will run and thermistor test good. Replaced control and after replacement the fan came on and dispenser door opens.
Near Georgetown, TX 78626
Andy
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator ice maker leaking water. Tested and inspected unit and found failed water valve and ice maker. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Wimberley, TX 78676
Leonardo
Job Details: 05/01/2020
DISHWASHER JENN-AIR JDB9200CWS1 Arrived on site to test unit for unit making noise. Found bad fill valve will order new fill valve WPW10327249 office to reschedule ; ordrng 1 WPW10327249 (FILL VALVE )
Near Cedar Park, TX 78613
Lou
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I tested temps in the FC=22 degrees & RC=54 degrees. I found a good frost pattern on the FC evaporator and ice built up on the RC evaporator. Due to the amount of ice on the RC evaporator, I could not remove the cover without it breaking. replace the RC evaporator thermistor and the UI control. No water leaks observed during service, job completed."
Near Andice, TX 78628
Lou
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site to inspect refrigerator doors not level and ice maker not working. Upon further inspection, I found the unit not level and no water coming from the dispenser. Found that the water source was turned off; turned it on and tested dispenser and it operated as designed. Using my jumper wire, I jumped the ice maker from points T-H and it operated as designed. I leveled the unit, as well. No water leaks observed during service, job completed."
Near Austin, TX 78735
Kevin
Job Details: 05/01/2020
WASHER WHIRLPOOL GHW9150PW0 "Arrived on site and inspected washing machine and found standpipe is good, airgap is sufficient, drain hose is not installed too far. Ran washer on rinse and spin cycle and found it did not overfill and it drained properly. Washer has not been used in two days and did not have any standing water pointing toward a stuck valve on arrival. If there is an intermittent stuck valve issue requested that customer take a picture for further diagnosis.
Near New Braunfels, TX 78130
Robert
Job Details: 05/01/2020
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on job for complaints of filter stuck. Confirmed filter will not rotate completely. Will also need the box- control because filter stuck in box as well. ; ordrng 1 W10475405 (box-cntrl)
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite and tested operation found unit shutting off after 30 seconds. Tested compressor and it tested good. Found that the starting device has failed. Installed new starting device tested operation found unit working properly job complete.
Near Austin, TX 78739
Luis
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for no ice. Ran diagnostics fan powered on,ran harvest test passed,ran fill no water to icemaker. Removed icemaker found broken wire to fill tube heater. Ordering a new fill tube. No labor charge on,y charging part. ; ordrng 1 LMON,Y and 1 W11230096 (FILL TUBE)"
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 Arrived onsite and installed new ice maker. Tested operation found unit working properly. Job complete.
Near Wimberley, TX 78676
Luis
Job Details: 05/01/2020
REFRIGERATOR FRIGIDAIRE FPRU19F8RFC "Arrived on site for no cool. Pulled out built in refrigerator,found power to starter compressor not powering on,ohmed compressor windings,found a short from run to ground,found harness has been modified and potential cause for electrical short. Diagnosed a failed compressor and damaged harness,unit will need a compressor and harness.
Near Leander, TX 78641
Lou
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator ice maker not working and water leaking in the fresh foods section. Upon further inspection, the customer advised that when they replaced the filter, water sprayed throughout the RC section. When they replaced the replacement filter, the water leaking stopped, but the ice maker continued to fail. I tested the IM in diagnostics test #56 and it showed error code E2-motor lost position. Removed and replaced the ice maker and retested and it is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Hewitt, TX 76643
Al
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived to install previously ordered parts.Disassembled and removed and replaced the harness.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78734
Wesley
Job Details: 05/01/2020
OVEN WHIRLPOOL KOCE500ESS09 Arrived onnsite and found light fixture catches bent. Correct catches and now light fixture stays in place.
Near Austin, TX 78749
Leonardo
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for unit not having power. Test unit and found loose wire to control board. Secured connection test unit and unit test good job complete.
Near Burnet, TX 78611
Keith D.
Job Details: 05/01/2020
FREEZER WHIRLPOOL WZF79R20DW00 Arrived on site and installed new control. Tested operation found unit working properly job complete.
Near Round Rock, TX 78681
Paul
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for a refrigerator with intermittent ice production. I replaced the Triton UI as suggested on the previous trip by techline. I ran service test 16 and the icemaker thermistor registered at 2 degrees. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 05/01/2020
REFRIGERATOR LG LFXS30796S/00 "Arrived on site to install previously diagnosed and ordered part. Due to the unit showing error codes for the RC section evaporator fan failure, I removed and replaced the fan motor and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78704
Leonardo
Job Details: 05/01/2020
RANGE WHIRLPOOL KGRA806PWH00 Arrived on site to test unit for oven not working. Test unit and found bad igniter. Will order new ignitor ; ordrng 1 8191123 (BAKE BURNER OVEN WITH IGNITOR )
Near Pflugerville, TX 78660
David S
Job Details: 05/01/2020
DISHWASHER KITCHENAID KDTE204ESS1 Arrive on site for dishwasher not washing dishes. I inspected the unit and work area. Found the pump and motor had failed. I gained access to the old pump and motor and removed the failed part. I installed the new part and ran unit through a test cycle unit operated as designed now water leaks detected.
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/01/2020
WASHER MAYTAG MHW5630HC0 arrived on site and tested operation found unit shaking excessively. Also found new dispenser had been broken due to the shaking of tub assembly. Called tech line and spoke to Kevin #7727718657. Unit will need new dispenser and ACU to repair. ; ordrng 1 W11316600 (drawer) and 1 W11322901 (cntrl-elec)
Near Austin, TX 78732
Wesley
Job Details: 05/01/2020
DISHWASHER KITCHENAID KUDE70FXSS5 Arrived onsite and replaced sump and motor. Due to leak from diverter valve.All checks good.
Near Pflugerville, TX 78660
David S
Job Details: 05/01/2020
REFRIGERATOR LG LNXS30866D/01 "Arrived on site for refrigerator not cooling. I spoke with customer about the fridge, and they stated about a week ago the compressor got really loud and was blowing out extremely hot air from behind the fridge and right after that the fridge stopped cooling. I inspected the evaporator and found no frost pattern. I inspected the evap fan and found it working properly. I have found the compressor to have failed I will need the Compressor TCA36491304, drier ADH73150208, Access valve TJ90SF8404. .; ordrng 1 ADH73150208 (DRIER) and 1 SEALEDSYSTEM (SEALED SYSTEM) and 1 TCA36491304 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)"
Near Jarrell, TX 76537
Tyler B.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Arrived to inspect unit it cooling, found compressor to running. Replaced start device and tested properly"
Near Austin, TX 78702
Leonardo
Job Details: 05/01/2020
DISHWASHER THERMADOR DWHD640JFP/B3 Arrived on site to test unit for unit making loud noise. Found food stuck in filter. Advised customer food will pass job complete
Near Bastrop, TX 78602
Scott
Job Details: 05/01/2020
REFRIGERATOR GE ZICS360NXALH "Arrived on site ,replaced heater and evap motor . Did not need evap cover . no water leaks detected at time of service . Job complete."
Near Bastrop, TX 78602
Scott
Job Details: 05/01/2020
RANGE THERMADOR PRG484GGUS "Arrived on site for right front burner not getting any gas but is sparking .found gas valve switch had failed. Customer also wants to replace other switch as well. Ordering both switches . No gas leaks ordrng 2 00422748 (SWITCH )s"
Near Austin, TX 78730
Wesley
Job Details: 05/01/2020
DISHWASHER BOSCH SHXM63W55N/01 Arrived onsite and observed running DW for over an hour and was unable to replicate new leak. Made adjustments as I saw fit and used sealer in potential trouble spots. Advised customer to call back in event of further leaking.
Near Georgetown, TX 78626
Andy
Job Details: 05/01/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site to install previously diagnosed switch harness. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL ED27DQXXN02 "Arrived on site to inspect fridge for loud noise during operation, upon inspection found the evap fan hitting the sides of the plastic chimney, replaced evap fan and retested. No noise found Job complete"
Near Austin, TX 78744
Jacob
Job Details: 05/01/2020
WASHER WHIRLPOOL WFW3090GW0 Arrived onsite for unit dripping water from dispenser. Tested unit. Found that dispenser was dripping water. The dispenser wash plate needs to be replaced. Ordered part. Rescheduled with customer. ; ordrng 1 W10580651 (plate)
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KSCS25FVMS02 Arrived to install previously ordered ice maker. Removed and replaced and tested properly
Near Pflugerville, TX 78660
David S
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW8500BW0 "Arrived on site for washer making a noise. I tested the unit and heard the bearing grinding. I found the stator bolt stripped out and not coming off. I have to order the tub W10381078, stator WPW10419333, stator screws 8534042, rotor 280146 and lower harness W10585735, ordering CNOT authorization and 2 hours. Office to reschedule.; ordrng 1 280146 (ROTOR) and 6 8534042 (STATOR SCREWS )s and 1 CNOTE2HOUR (CNOTE 2 HOUR ) and 1 CNOTEAUTHORIZATION (CNOTE AUTHORIZATION ) and 1 W10381078 (TUB) and 1 W10585735 (LOWER HARNESS) and 1 WPW10419333 (STATOR)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/01/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for customer complaint of u it dripping water when not in use, found faulty housing/valve, I replace housing/valve, unit tested good."
Near Wimberley, TX 78676
Leonardo
Job Details: 05/01/2020
RANGE WHIRLPOOL WFG535S0JS0 Arrived on site to test unit for door not closing. Found broken hinge replaced hinge test unit and unit test good job complete.
Near Cedar Park, TX 78613
Paul
Job Details: 05/01/2020
REFRIGERATOR LG LRBC20512WW "Arrived onsite for a refrigerator not cooling. I found the compressor acting like it’s locked up and tripping the overload. The compressor is drawing 10 amps the entire time until the overload trips. I did see where one of the terminals on the relay had gotten hot. I found the overload and capacitor good. Need to try the relay to see if the compressor will start but if it won’t the compressor and relay will need to be replaced. Ordering WPW10143759 DRIER-UV, and parts research for compressor, start relay, & service tap.; ordrng 1 PARTSRESEARCH (COMPRESSOR, START RELAY, & SERVICE TAP.) and 1 WPW10143759DRIER-UV (DRIER-UV)"
Near Round Rock, TX 78681
Paul
Job Details: 05/01/2020
REFRIGERATOR LG LSFXC2496S/00 Arrived onsite for a refrigerator with a no cool condition to possibly replace sealed system parts. I found all or the fans working but the compressor was not running. I did a power reset and the compressor came on and started working. I found the unit full charged but the compressor is not pumping correctly. I evacuated the refrigerant. I replaced the compressor and installed a low side service tap. I installed a UV drier used from truck stock. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.76 oz’s of R134A. I tested the unit and had good pressures. Call complete.
Near Austin, TX 78717
Paul
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM00 Arrived onsite for a refrigerator not cooling in the RC and frost build up in the rear of the compartment. I found the evaporator frozen over. I found the evaporator cover tabs broken. The wire harness needs to be replaced and the thermistor attached with foil tape and tie wrapped. The cover needs to be replaced and screws added to the upper tabs. The drain tube needs to be checked for gaps and sealed if needed. ; ordrng 2 67006425 (SCREW; SM)s and 1 WPW10501260 (COVER-EVAP)
Near Austin, TX 78746
Kevin
Job Details: 05/01/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site and inspected refrigerator and found it is currently operating properly, spoke with techline and from homeowner description of problem they recommended replacing UI.
Near Austin, TX 78704
Jacob
Job Details: 05/01/2020
DRYER WHIRLPOOL WED95HEXW0 Arrived onsite for unit making a noise. Tested unit. Found that unit is not leveled. Re leveled unit. It helped to quite the noise again. No issues at this time. Job complete.
Near Austin, TX 78704
Leonardo
Job Details: 05/01/2020
OVEN KITCHENAID KOST100ESS03 Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete
Near Spicewood, TX 78669
David
Job Details: 05/01/2020
WASHER GE WCVH4800K2WW "Arrived on site to diagnose washer that was not unlocking or draining. Performed diagnostic and cycle checks. Found error codes for De1 for door latch and open door error as well. Called GE tech line to confirm all error related to door latch and they confirmed they do. Provided estimate for new latch, and possibly control since other diag menus weren’t responsive, possibly due to latch. Estimate Parts $119.93, Labor $229.99 + tax. Customer approved. Ordering lock, control and drain pump in case needed. .; ordrng 1 WH10X10008 (door lock) and 1 WH12X10443 (control board asm) and 1 WH23X10036 (washing machine drai)"
Near Austin, TX 78747
Jacob
Job Details: 05/01/2020
FREEZER KENMORE MZF34X20DW00 Arrived onsite for unit not freezing. Looked at unit. Found that compressor was no longer cooling unit. Submitted sealed system check list. Ordered parts. Office to reschedule.; ordrng 1 W10750851 (compressor) and 1 WPW10143759 (dryer)
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/01/2020
WASHER LG WM2277HW Arrived to inspect washer with no spin for le error. Removed panel and found harness to hall sensor loose. Was able to correct and tested unit multiple times and tested properly
Near Austin, TX 78747
Jacob
Job Details: 05/01/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite for unit not spinning out water from clothes. Put unit in diagnostics. Got error codes F8E1 and F0E5. Also found that the water valves from the wall were not open enough for the unit to pull water, Erased codes. Ran diagnostics 3 times. Got same error codes, unit when in spin shakes a little more than usual ordered parts. Rescheduled with customer. ; ordrng 1 W11035747 (gearcase) and 1 W11038689 (valve)"
Near Georgetown, TX 78628
Lou
Job Details: 05/01/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven WiFi connection. Upon further inspection, I placed the diagnostics. The unit showed no error codes and I tested all components and it is operating as designed. I recommended that the customer get the Whirlpool app on their phone in order to connect to WiFi on the oven and to follow the eating up the WiFi. I provided the customer with the Whirlpool Connect Team number 866-333-4591. Job completed."
Near Temple, TX 76502
Cliff
Job Details: 05/01/2020
REFRIGERATOR AMANA ART308FFDM06 Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak in unit at lockring connection. Compressor and filter dryer will need to be replaced to complete repairs. Compressor doesn’t appear in stock and office will need to research parts and set return appointment for 2 hours.; ordrng 1 2HOURJOB (2 HOUR JOB.) and 1 TOOL (LOKRING KIT.) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer)
Near Austin, TX 78741
Jacob
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite to replace freezer door. Replaced door. Tested unit. Unit test good. No issues at this time job complete
Near Austin, TX 78741
Jacob
Job Details: 05/01/2020
DRYER AMANA NED4655EW1 "Arrived onsite for unit not heating. Found that cutoff thermal and fuse thermal were both bad. Tested unit. Getting the same results. Upon further investigation found that heating element had broken and screw had fallen in grounding out the element. Ordered new element. Office to reschedule.; ordrng 1 279838 (element,heater)"
Near New Braunfels, TX 78130
Robert
Job Details: 05/01/2020
WASHER WHIRLPOOL WFW97HEDC0 Arrived on job to replace dispenser and trap. After replacement test operation. Washer working normally. No leaks detected at time of service.
Near Round Rock, TX 78681
David S
Job Details: 05/01/2020
WASHER MAYTAG MVWB835DW3 Arrived on site for Asher making a loud noise. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found the gear case making the noise while spinning. Will have to replace the gear case to make repair.
Near Hutto, TX 78634
Andy
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for refrigerator not cooling properly in FC and RC. Tested and inspected unit not defrosting due to failed harness ordering part as well as heater and fan in case needed. Instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11405276 (HARNESS ) and 1 WP2315549 (evap fan motor) and 1 WP2323198 (defrost heater)
Near Cedar Park, TX 78613
Paul
Job Details: 05/01/2020
OVEN WHIRLPOOL WOS51EC7HS01 Arrived onsite for a oven with the menu changing on its own. I tested the oven and found it working as designed. All selections are responding properly. I found no stored error codes. I found the door gasket flattened out. I went over reshaping the door gasket with the customer to prevent leakage from heat and steam. I suspect steam getting in the control panel causing the issue. I went over trying to cover items in the oven that are likely to create a lot of steam with the customer. Call complete. Use Authorization # WPYAMPYWPL1.
Near Leander, TX 78641
Lou
Job Details: 05/01/2020
DISHWASHER LG LDF7561ST "Arrived on site to inspect dishwasher error codes. Upon further inspection, customer advised that was showing error code E1. I found the unit non-responsive as it was turned off at the breaker. Cycled the power and placed the unit in diagnostics and tested. Unit operated as designed with no error codes showing. I removed the junction box cover and found the wiring harness connections loose due to too large of wire nuts and electrical tape being used to hold the nuts on. I re-wired the unit using smaller wire nuts. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
Near Austin, TX 78759
Wesley
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Sr#7727722874 arrived onsite and found freezer temp at 5fAnd found fridge temp at 37f. Called techline and reported findings to sterling. He said to confirm a good frost pattern and check the thermistors. All good.
Near Bastrop, TX 78602
Scott
Job Details: 05/01/2020
RANGE WHIRLPOOL WFE515S0ES0 Arrived on site for cook top light staying on . Found left front switch failing . Replaced switch and tested unit . Element and indicator are responding correctly. Job complete
Near Austin, TX 78759
Wesley
Job Details: 05/01/2020
DRYER WHIRLPOOL WHD5090GW Arrived onsite and replaced control and console. All checks good. Unit is now operating as designed.
Near Pflugerville, TX 78660
David S
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site for water shooting out the back of the fridge. I inspected the unit and work area, I found the icemaker fill tube sealed with ice. I used my steamer to clear out the ice and found in the back of the fridge where there is an air leak. I sealed the air leak using clear silicone from truck stock. While there the customer stated that the compressor makes a horrible vibrating sound when it turns on. I used some sound pads from truck stock, to pad areas that the compressor lines are coming into contact with the fridge chassis. Job complete. No water leaks detected."
Near San Marcos, TX 78666
Robert
Job Details: 05/01/2020
WASHER WHIRLPOOL CAE2745FQ0 Arrived on job to replace tub and ring after replacement test operation. No leaks detected at time of service.
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite and tested operation found unit with excessive amount of soap suds. Advised customer to use liquid soap instead of the pods. Adjusted rinse aid to lowest setting due to water softener. Job complete.
Near Spicewood, TX 78669
David
Job Details: 05/01/2020
WASHER WHIRLPOOL MHW6630HW0 "Arrived on site to diagnose a washer that had an LF error and didn’t make much noise when ending cycles. Found F8E1 error for valve failure and F0E5, for off balance. Called and documented the cycle signal noise complaint with tech line, SR7727718832. This LF error has only happened a couple times. But unit has returned to normal operation. Tested all valves and all were filling normally, with no flood stop system installed. Did not have valves today. Advised customer that unit is working good at this time, but if issue returns we should return with inlet valves. At this time no way to increase cycle signal noise level. Call complete."
Near Georgetown, TX 78633
Andy
Job Details: 05/01/2020
REFRIGERATOR FRIGIDAIRE FCGM201RFB2 "Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found no frost pattern on evaporator and ice ball on top left hand side. Ordering needed parts. Office to schedule return trip. SS repair, 2 man job, 2 hour job. No water leaks present at time of service. Parts research for access valve.; ordrng 1 297311300 (evaporator) and 1 297363200 (heat exchanger) and 1 5303305677 (drier/filter) and 1 5304475102 (comperssor frz) and 1 PARTSRESEARCH (ACCESS VALVE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (2 MAN JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR)"
Near Georgetown, TX 78628
Andy
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for refrigerator not making ice. Found that refrigerator that customer took me to has different Model serial number then on SD-Mobile, Found failed ice maker and ice level sensor. Ordering parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 2198597 (icemaker assy) and 1 W10757851 (optic bd set ref)"
Near Wimberley, TX 78676
Leonardo
Job Details: 05/01/2020
DISHWASHER KITCHENAID KDTE704DSS1 Arrived on site to test unit for panel not responding. Found bad panel replaced panel test unit and unit test good job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 05/01/2020
WASHER GE GTW460ASJ5WW "Arrived on site to inspect washer for not filling and shaking during operation, upon inspection found the load size and 2 other switches not responding or beeping, replaced switches and harness that GE had sent customer and rested. Filling function was returned correctly. Tested spinning and agitation for any sign of extra vibration or noise, when the washer was leveled and on flat flooring there was no shaking. Showed customer all cycles. Instructed customer on loading washer evenly. Job complete"
Near Temple, TX 76501
Cliff
Job Details: 05/01/2020
DRYER WHIRLPOOL WED8500DC4 Arrived on site to diagnose a dryer that is not starting. Tested unit and found wiring for motor assembly not fully connected at time of manufacturing. Rewired motor properly and tested unit. Found all is functioning properly at this time.
Near The Hills, TX 78738
Brandon
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for customer complaint of low water pressure out of water dispenser, I installed by pass plug, unit tested good, informed customer the only thing that will restrict water pressure is the filter."
Near Austin, TX 78717
Paul
Job Details: 05/01/2020
WASHER WHIRLPOOL WFW87HEDW0 Arrived onsite for a washer that won’t unlock at the end of a cycle. Mr stated the problem is very erratic and he has to power cycle the unit to get it to unlock. I only found an F0E1 stored error. I question the customer is the cycles were taking longer and the drain pump was continuing to run and they stated no that the unit completes the cycle properly but won’t unlock. I checked the connections at the door lock and the control. Both were good. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed.
Near Hutto, TX 78634
Andy
Job Details: 05/01/2020
WASHER MAYTAG MVWB835DW5 Arrived on site for washer not filling. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Kyle, TX 78640
Luis
Job Details: 05/01/2020
REFRIGERATOR FRIGIDAIRE LGUS2642LF0 "arrived on site for no cool. Diagnosed unit not going through a defrost,on,Ed heater,heater ohmed good,defrost thermo reading open,defrosted evaporator replaced defrost themro"
Near Pflugerville, TX 78660
Eman J.
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM01 "Arrived on site to install previous diagnosed parts. Installed parts, tested unit everything works as designed. No water leaks at time of service. Job complete"
Near Bastrop, TX 78602
Scott
Job Details: 05/01/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site installed thermistor . Will need also to seal gaps in liner . Ordering rtv. Will need control as well . Call to set return .; ordrng 1 W10835562 (contrl-box) and 1 WHITEADHESIVE
Near Austin, TX 78703
Jacob
Job Details: 05/01/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for unit not washing dishes. Tested unit. Found that pump and motor wouldn’t respond after spraying would occur for a min. Still is cycle gotta through but not spraying for long. Replaced all parts. No change. Still having the same issue. Rescheduled with tenant. Ordered part. . ; ordrng 1 WPW10733627 (console)
Near Austin, TX 78746
Leonardo
Job Details: 05/01/2020
DISHWASHER JENN-AIR JDB8200AWP0 Arrived on site to test unit for unit leaking. Test unit and foud unit leaking from motor. Replaced sump and motor test unit and unit test good
Near Lakeway, TX 78734
Wesley
Job Details: 05/01/2020
OVEN GE JTP15BOA2BB Arrived onsite and found unit bake element failed.mreplaced element. Unit is now operating as designed.
Near Georgetown, TX 78633
Tyler B.
Job Details: 05/01/2020
VENTHOOD KITCHENAID KVWB606DSS2 Arrived to install chimney. Installed and tested properly