Near San Marcos, TX 78666
Robert
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for icemaker leaking. Upon inspection we found that the icemaker had a crack in the tray. Replaced icemaker and tested. No leaks detected at time of service. Complete
Near Temple, TX 76502
Paul
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for the refrigerator not cooling at all. The customer had the unit off. I checked pressures and my gauges showed 5 PSI. I checked for leaks and found the evaporator leaking. The unit had the old style aluminum evaporator. I recover the refrigerant and replaced the evaporator. I vacuumed the system and the unit held a 30 psi vacuum. I charged the unit with 5.3 ozs of R134A. I tested the unit. I found the suction side going into a vacuum and then I could hear it clear and I could hear a rush of refrigerant entering the evaporator. The unit then went into a vacuum and stayed there. I recovered the refrigerant again and vacuumed the system for an additional 30 minutes. I charged the system again and tested the unit. The unit is working as designed. I advised the customer to wait 24 hours before loading the unit. Call complete.
Near Austin, TX 78734
Brandon
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL KFIS20XVMS8 "Arrived on site for customer complaint of unit not cooling in either section, found fans and compressor to be running, found sealed system leak and oily residue near compressor, quoted customer for sealed system repair of compressor, evaporator, and filter drier.
Near Manor, TX 78653
Cliff
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site to diagnose a refrigerator that is not closing properly. Found hinge not adjusted properly. Reset hinge to proper position and tested unit. Found all is working properly at this time.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/24/2020
WASHER MAYTAG MHW6630HW0 Arrived onnsite and tested unit finding all operating as designed. Advised customer on findings and thoroughly reset and tested all typical failures. No parts needed. In the event of a repeat symptom return with airtrap and control
Near Austin, TX 78745
Jacob
Job Details: 01/24/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite to replace handle to unit. Found that 1 screw to handle was missing. Ordered part. Rescheduled with customer.; ordrng 1 98005521 (screw)
Near Manor, TX 78653
Cliff
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not draining. Found plug for dishwasher drain port in garbage disposal was not removed at time of installation. Removed plug and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 01/24/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "arrived on site to inspect cooktop burner Ignitors. Upon further inspection, the customer advised that the Ignitors don’t always come on. I tested the burners and none of them arced. I opened the unit up and in the process a screw in the ack left orifice holder broke off. Once I had the top off, I found a bad spill that covered the middle orifice holder and had gotten on a few of the Ignitor harnesses ad into the spark module. I also found where liquid had gotten into the switch harness at the valve. I cleaned the spill and removed and replaced the spark module & switch assembly and am ordering the left rear orifice holder and screws (10). Tested unit and it is operating as designed. No,gas leaks detected during service. I scheduled return service for 01/30/20...CNOTE-LSO PER CUSTOMER REQUEST. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10597166 (holder-orf) and 10 W10758282 (SCREW)s"
Near Austin, TX 78754
Scott
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site ,replaced dented dishwasher panel . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78758
David
Job Details: 01/24/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to install previously diagnosed parts. Installed new control and UI and retested unit. All is working as designed at this time. Call complete.
Near Austin, TX 78758
David
Job Details: 01/24/2020
DRYER WHIRLPOOL WED560LHW1 Arrived on site to install previously ordered parts. Talked with leasing staff and they no longer have an open work order for this unit and all seems to be working as designed. Advised them on proper positioning of the vents and vent hoses that are known to rattle here to prevent issue from recurring. Call complete.
Near Killeen, TX 76549
Al
Job Details: 01/24/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived to inspect door closing issues.Confirmed the complaint and removed and replaced the catch, strike and both springs.Reassembled and unit tested as designed without issues."
Near Austin, TX 78758
David
Job Details: 01/24/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site to diagnose dryer making loud rattling noise. Examined unit and fight front right corner smashed in. Will need new base plate and side panel to correct alignment of unit to even proceed with a possible repair. Ordering W11215531 base, W11233548 panel, 4392067 repair kit. Also returning with seal kit and sound pads.; ordrng 1 4392067 (dryer repair kit) and 1 W11215531 (base) and 1 W11233548 (panel)"
Near Austin, TX 78758
David
Job Details: 01/24/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site to examine unit with F1E1 error code. On inspection of unit found the. Bottom left corner o f the cabinet crushed in, likely causing additional damaged on the inside. Panels will need be replaced, along with likely motor or control. Ordering w11215531 base, w11233548 panel, W11327191 control. Also need 2nd man for stacked unit.; ordrng 1 2MAN (2MAN) and 1 W11215531 (base) and 1 W11233548 (panel) and 1 W11327191 (cntrl-elec)"
Near Buda, TX 78610
Kevin
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site and replaced gasket and housing diagnosed by previous technician. Found dishwasher is leaning slightly forward and raised front feet to correct it. Ran a diagnostic cycle and did not see any leaking after replacement. Job complete
Near Austin, TX 78737
Luis
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Arrived on site for water leaking. Found fill tube not fully inserted to icemaker fill cup. Installed icemaker correctly to fill cup ran icemaker through a cycle water filled icemaker no leaks
Near Austin, TX 78757
Wesley
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onnsite for frozen fresh food Evap. Advised that unit should be defrosted to prepare for fan scroll replacement, signed waiver.
Near Austin, TX 78745
Jacob
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived onsite for right side door seal ripped. Tested unit. Found that seal was ripped Ordered correct seal. Rescheduled with customer ; ordrng 1 W10917312 (gasket-dor)
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived to inspect unit missing support ring, and not spinning, replaced it or and will need return with ring. ; 1 WPW10654906 (turntable supportw)"
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived to inspect unit with fan speed error, found blow slow on high, replaced blowe and tested good"
Near Lampasas, TX 76550
Al
Job Details: 01/24/2020
MICROWAVE KITCHENAID KOCE500ESS05 Called Whirlpool Tech line and spoke JOEL.Advised The customers complaint and was told this was normal operating sounds.No parts replaced on this date.SR#7726969756Customer feels the fan is louder than it Spoke with MASTER Technician at Kitchen and sound are normal.Job complete
Near Bastrop, TX 78602
Scott
Job Details: 01/24/2020
DISHWASHER BOSCH SHE53TF5UC/02 Arrived on site for leaking and not stopping draining cycle . Found customer had used dish soap in unit . Leaking was from suds and sensor kept trying to pump out suds .
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/24/2020
REFRIGERATOR KENMORE 106.5110211 "Arrived to inspect unit not cooling g found comp off and unit turned on, found thermostat faulty, replaced and tested good, ;
Near Leander, TX 78641
Lou
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure (E2), I removed and replaced the RC ice maker and tested. Also placed the left RC door lower shelf due to it getting cracked at previous service call. Unit is operating as designed. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78133
Kevin
Job Details: 01/24/2020
ICE MACHINE KITCHENAID KUIC18NNTS4 "Arrived on site and inspected icemaker and found it is off, started icemaker and it began building a sheet of ice but found cutting grid is damaged and will need to be replaced. Requested that customer turn icemaker back on the morning of the next service date. ; ordrng 1 WP2313637 (grid-cuttr)"
Near Georgetown, TX 78628
James
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KSRG25FKSS05 Arrived on site and tested operation. Found ice maker has failed and is leaking water. Installed new ice maker and tested operation. Unit tests good. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 01/24/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer not locking the door. Error code f5 e2. Ran diagnostics and found that the door lock is in fact not working and the F5 E2 error code is present. Replaced the door lock and tested washer. Error codes are now gone and the door is locking normally. No leaks detected at time of service. Complete.
Near Spicewood, TX 78669
Brandon
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit not cooling properly, I found open defrost sensor in diagnostic mode. Ordering defrost sensor, heater and control to ensure repair is done on next visit. ; ordrng 1 W11405276 (HARNESS) and 1 WP2323198 (heater)"
Near Hutto, TX 78634
Tyler B.
Job Details: 01/24/2020
FREEZER WHIRLPOOL WRS315SDHZ02 "Arrived to inspect unit with frozen water under fc drawer, and water leaking from water dispenser, found drain line clogged and was able to clear and get good flow. Found water line in doo has a crack casing water to drip in to dispenser tray, will need door to repair ; ordrng 1 CNOTE (OFFICE RS) and 1 LW11258444 (DOOR )"
Near Bastrop, TX 78602
Scott
Job Details: 01/24/2020
COOKTOP WHIRLPOOL WFG505M0BS3 "Arrived on site ,replaced dented cook top. Tested and found no other issues with range . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78732
Luis
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site for a faulty compressor ,removed defective compressor installed. A new compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78701
Luis
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for ice issues. Unable to remove ice bin due to ice formed around container,customer will need to defrost unit and call back into office once container is removed ; ordrng 1 W11185686 (CONTAINER )"
Near Liberty Hill, TX 78642
James
Job Details: 01/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and tested operation. Found no sound from ui. Verified unit unmuted and volume at max. Installed new ui and tested. Unit tests good. Job complete
Near Kyle, TX 78640
Jacob
Job Details: 01/24/2020
WASHER MAYTAG MHW6000AG0 Arrived onsite for unit not going into spin cycle. Tested unit. Was getting SUD error code. Checked drain motor. No issues with drain motor. Found that sensor switch bad.; ordrng 1 WPW10448876 (switch-wl)
Near Salado, TX 76571
Paul
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the pump and motor and tested the machine. The unit is working as designed and there were no water leaks at the time of service. Call complete.
Near The Hills, TX 78738
Brandon
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site to replace control board for refrigerator that shuts on and off by itself W10219463 control needed."
Near Pflugerville, TX 78660
Wesley
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite and found unit operating with cooling failure form ff Evap frozen again. Ordered defrost to prep for repair in event of repair scheduling. ; ordrng 1 W11188493 (EVAP COVER )
Near Spring Branch, TX 78070
Kevin
Job Details: 01/24/2020
COOKTOP ELECTROLUX EI36EC45KS2 "Arrived on site and disassembled cook top and did not find any failures, no burnt wires no black marks, no smells. Reassembled cooktop and it is heating normally. Could not find a reason for customers experience, job complete"
Near Cedar Creek, TX 78612
Scott
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for frost building up in freezer . Found bottom of freezer door warped slightly . Also used sealant on some gaps in liner . Ordering fz door . Please call to set return . No water leaks detected at time of service . ; ordrng 1 LW10599399 (dor-fip BLK )
Near Round Rock, TX 78665
Chase
Job Details: 01/24/2020
VENTHOOD WHIRLPOOL UXT5236BDS01 "Arrived on site to check venthood for loud operation. Tested on all speeds and inspected the motor, blade and vent box. Fan is changing speeds properly and is balanced. No issues found with unit at this time. Job complete. ; (created new UIS, deleted prior attachment to UisID 157975)"
Near Dripping Springs, TX 78620
Richard
Job Details: 01/24/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived onsite for the oven time skipping, upon inspection we found that the customer had not connected to WiFi, instructed customer on connecting to whirlpool network and downloading new software update. Complete"
Near Georgetown, TX 78633
James
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRFC400ESS00 Arrived on site and installed new slides. Reinstalled bins and tested operation. Unit tests good and the door is closing properly. Job complete
Near Kyle, TX 78640
Jacob
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYY01 Arrived onsite for ice maker not making ice. Tested unit. Found that ice maker was in a locked position. Rescheduled with customer
Near Temple, TX 76504
Al
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived to inspect refrigerator cooling issues.Customer advised the unit had her butter soft the previous week and was up and running again.I determined it was a defective HV control, so I removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Customer satisfied Job complete"
Near San Marcos, TX 78666
Richard
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator leaking. Upon inspection found no issues. Took evaporator cover off and inspected the drain and it’s all clear. Door seals look good and sealing properly. Refrigerator is cooling good. No issues found at this time. Complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/23/2020
UNKNOWN UNKNOWN 1.23E+12
Near Austin, TX 78703
Wesley
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unresponsive power button. Reset and was able to gain full functionality. Advised that in event of repeat failure UI should be replaced.
Near Leander, TX 78641
Lou
Job Details: 01/23/2020
VENTHOOD KITCHENAID KVUB600DSS3 "arrived on site to inspect venthood fan speeds. Upon further inspection, I tested the fan and found that it doesn’t operate in all speeds. I removed the main control cover and found where the UI connector connects to the main control was not completely secured. Secured the connector and retested and the unit is operating as designed. Contacted the customer/builder by phone to advise. Job completed."
Near Austin, TX 78737
Leonardo
Job Details: 01/23/2020
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site to test unit, upon arrival we found the control panel not responding, the control panel was dirty, we cleaned he panel and retested, no problems. Complete"
Near Temple, TX 76502
Jonathan
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator that was making a noise when you open the refrigerator. Expected unit and work area. Found interior rattling when evaporator fan was running. Added sound pads to dull sound. Customer happy with repair. Call complete.
Near Austin, TX 78723
Wesley
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onnsite and found unit operating as designed after replacement of UI electronics. All checks good.
Near Austin, TX 78756
David
Job Details: 01/23/2020
WASHER WHIRLPOOL CAE2765FQ0 "Arrived on site to install previously diagnosed parts. Replaced gearcase, cam kit and belt. Ran unit and verified no leaks, shaking also reduced. All is working as designed.
Near Florence, TX 76527
Jonathan
Job Details: 01/23/2020
WASHER GE GUD27ESSM0WW "Arrived on site for dryer not powering on. Inspected unit and work area. Disassembled unit to assembly belt. Tested fuses and element. Tested voltage at timer with door switch jumped. Found all tested food and dryer started. Tested door switch and found broken wire to,door switch (see SD-QUICKPIC). Repaired wire harness and tested continuity and assembled unit. Tested dryer operation, all tested good."
Near Killeen, TX 76549
Jonathan
Job Details: 01/23/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer that would not start. Inspected unit and work area. Found that the dryer would not even turn on. Tested voltage from the wall and found 123.8 V from L1 to ground and L2 to ground. However when checking to neutral I found .453 V going from L1 to neutral and 248 V going from L2 to neutral. Checked thermal fuse and thermal fuse checked good. Advised customer to get a new plug. Call complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for drain replacement. Upon further inspect found unit dra8n was frozen and tube was not needed, removed all items and bins inside, removed evap cover, cleared all ice and drain funnel, confirmed no slow flow. Sealed drain tube in rear with mastic, no leaks on site .
Near Austin, TX 78756
David
Job Details: 01/23/2020
WASHER WHIRLPOOL CAE2765FQ0 "Arrived on site to install previously diagnosed parts. Replaced gearcase, cam kit and belt. Ran unit and verified no leaks, shaking also reduced. All is working as designed.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/23/2020
COOKTOP GE JGP940SEK1SS Arrived on site for cooktop continues to spark. Performed diagnostics and tested switch harness and found closed with switches in closed position. Disconnected spark module and found no voltage going out. Will need to replace model and spark harness. . Removed failed part and installed new. Assembled unit and tested operation. All tested good.
Near Pflugerville, TX 78660
Scott
Job Details: 01/23/2020
DISHWASHER BOSCH SHP65T55UC02 "Arrived on site for broken handle . Replaced handle No water leaks detected at time of service . Job complete ."
Near Killeen, TX 76542
Jonathan
Job Details: 01/23/2020
OVEN AMANA AER6303MFW2 Arrived on site for oven that was displaying an F1 E0 error code. Inspected unit and work area. Found unit with an F1 E0 code on the front of the console. Removed code and the unit began to work as designed. I asked the customer if they had power cycled the machine. She said they had flipped the breaker off and then on. But otherwise they hadn’t done anything with the unit. I power cycled the unit and the unit worked as designed. Call complete.
Near Austin, TX 78701
Leonardo
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 "Arrived on site to replace dented panel, replaced dented panel and rechecked for cosmetic issues. None found at the time. Complete"
Near Austin, TX 78701
Leonardo
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Replaced microwave door, check for cosmetic problems, no problems found. Complete"
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site and inspected refrigerator and found water filter light was not reset when water filter was last changed. After correcting refrigerator is operating normally. No water leaks from connections at time of service, job complete."
Near Buda, TX 78610
Kevin
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and found E2 motor lost position on test 56, ran test 45 and confirmed that icemaker would fill, ran test 15 and confirmed sensors operating. Replaced ice maker and ran test 57 and icemaker is operating normally, job complete"
Near Austin, TX 78701
Leonardo
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Replaced scratched panel and checked for other cosmetic issues, no problems found. Complete"
Near Pflugerville, TX 78660
Scott
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for freshfood not cooling . Found damper assembly door not opening . Evap fan is blowing . Replaced dampener . Unit is functions normally . No water leaks detected at time of service . Job complete .
Near Temple, TX 76502
Jonathan
Job Details: 01/23/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer with an F4 E1 error code. Inspected unit and work area. Tied to turn on unit and unit would not turn on. Found incorrect voltage going to the unit. Found L1 to ground had 1 volt going to the unit. See photos. Customer fixed outlet and tested again. Placed unit into service diagnostics and found F4 E1 (heater 1 failure or connector problem), F2 E1 (stuck key. Checked all heating components (heating element, fuse, cut off, thermistor, and high limit thermostat). All checked good. Tested voltage again on the terminal block and found 123.8 V from L1 and L2 to ground but had 0.01 v going across L1 and L2. Customer checked the voltage with his own multimeter at his breaker and found the same thing behind the breaker. Customer will call an electrician to come and fix his breaker. Call complete."
Near Georgetown, TX 78626
James
Job Details: 01/23/2020
WASHER MAYTAG MVWB850YG1 Arrived on site and installed new drain hose. Tested operation and found unit working properly and no leaks after repair. Job complete
Near Austin, TX 78704
Jacob
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived onsite for unit not turning on. Tested unit. Found that UI control wire was not attached properly. Re attached wire. Tested unit. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78628
Al
Job Details: 01/23/2020
REFRIGERATOR LG LFX28978FW/00 Arrived to inspect LG refrigerator not freezing food.The tenant had the unit set to -6 degrees and with my temperature sensor I got 26 degrees in the freezer cabinet.Determined the compressor was extremely hot to the touch.All fans were working properly.Called the Customer and advised the issue needs a compressor..All water lines were dry at the time of service.Tenant also notified of issues.Job complete
Near Austin, TX 78737
Leonardo
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to test unit, upon inspection we found the water was not turned on in the unit, causing the noise, ran full diagnostics and testing, all tests passed, no leaks detected. Complete"
Near Austin, TX 78737
Kevin
Job Details: 01/23/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site inspected cooktop and found flames are orange, took one picture. Customer has a gas water heater in the garage and they turned it on as well and found the flame is the same here also orange. Spoke with tech line to report outcome, tech line also said any particular in the air such as using a humidifier can also cause color changes 7726962280"
Near Austin, TX 78758
David
Job Details: 01/23/2020
DRYER MAYTAG MED6630HW0 "Arrived on site to diagnose one dryer with intermittent UI cutouts. Customer showed me several videos, and I was eventually able to reproduce the issue. Replaced UI as the control and cycles were working fine with UI on. Also tightened all connections for power cable and confirmed good voltage. Advised customer that if this happens again then it may be best to have the outlet checked and plug replaced if it’s also due to a voltage drop. Call complete."
Near Austin, TX 78728
David
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ01 Arrived on site to diagnose microwave oven combo with a screen that often goes to lines and had to be reset from breaker box. Ran diagnostic and found current F6E0 codes for communication errors between UI and control. Ordering W11428588 updated UI and W11261165 control to replace both at the same time. Office to reschedule when we get console attained.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE BASED ON PARTS A AIL) and 1 W11428588 (UI)
Near Leander, TX 78641
Lou
Job Details: 01/23/2020
DRYER WHIRLPOOL WFP2715HC0 "arrived on site to inspect dryer pedestal drawer broken. Upon further inspection, I found the pedestal drawer outer door panel was hanging off. I adjusted and secure the panel at the bottom and tested the drawer and it’s functioning correctly. Job completed."
Near Austin, TX 78741
Kevin
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH53520CS0 "Arrived on site. And inspected microwave and found fuse has failed, customer was experiencing door Open/close error code. Customer has already attempted to replace microswitches which is not correct issue. Attempted switches again and second fuse failed immediately. job complete"
Near Leander, TX 78641
Jonathan
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for refrigerator not making ice. Performed diagnostics mode and tested all operations. Cycled ice maker and found ice maker not finding home position. Removed failed ice maker and installed new. Tested ice maker cycle and fill. All tested good, no water leaks detected."
Near Johnson City, TX 78636
Brandon
Job Details: 01/23/2020
DISHWASHER BOSCH SHPM65W52N "Arrived on site for customer complaint of dishwasher not draining and giving an error code, when I tested the unit on site, every function of the dishwasher tested good twice. No leaks at time of service. I reset control, unit tested good."
Near New Braunfels, TX 78130
Robert
Job Details: 01/23/2020
RANGE KITCHENAID KDRS483VSS00 Arrived on job to install parts previously ordered. Installed new control board. And tested oven. Everything is working properly. Complete.
Near Georgetown, TX 78626
Al
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived to inspect microwave with sparking issues.Confirmed and photographed the interior cabinet that is caused by the rack.Ordering RESEARCH for grey color cabinet paint needed for repair.Office to reschedule with customer for return service visit.; ordrng 1 RESEARCH (GREY COLORED PAINT NEEDED FOR INTERIOR CABINET )
Near Austin, TX 78735
Kevin
Job Details: 01/23/2020
OVEN KITCHENAID KEBS278DSS8 "Arrived on site and inspected oven and found both lower door hinges have failed and top blower motor is noisy/rattling. job complete"
Near Austin, TX 78750
Paul
Job Details: 01/23/2020
REFRIG/SIDE-BY-S KITCHENAID KSF26C4XYY03 Arrived onsite for a refrigerator leaking water. I found the filter housing leaking water when a filter is not installed. Mr stated the unit leaks sometimes when the filter is installed. The customer is ordering filters from Amazon and the o’rings were rolled. I advised the customer that if they were going to order these they needed to lubricate the o’rings with petroleum jelly to prevent them from rolling out of the grooves. Ordering WPW10341545 HOUSING. .; ordrng 1 WPW10341545 (HOUSING)
Near Georgetown, TX 78633
Al
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived to inspect microwave with rumbling noises.Confirmed the complaint with 2 minute water cup test and.Unit began to rumble.Unit will need another motor motor fan due to it being defective.Parts notified..Needs more work.; ordrng 1 W10838964
Near Pflugerville, TX 78660
Scott
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB02 "Arrived on site ,replaced light housing and light . Customer had a new complaint of plastic dispensing with ice & unit is making too much ice . Found shut off arm blade had fallen off and gotten into ice bin . Will need shut off arm . No water leaks detected at time of service . Please call to set return . ; ordrng 1 W11342242 (SHUT OFF ARM )"
Near Georgetown, TX 78628
Al
Job Details: 01/23/2020
DISHWASHER WHIRLPOOL KUDE70FXSS4 Arrived to inspect dishwasher leaking.Removed the kick plate and ran diagnostics test mode and unit began leaking from the diverter area.I showed customer the leak.Removed and replaced the the pump and motor.Reassembled and unit tested as designed without any leaks..All water lines were dry at the time of service.Job complete
Near Elgin, TX 78621
Andy
Job Details: 01/23/2020
WASHER MAYTAG MVWB835DC5 Arrived on site for washer leaving white residue on clothes. Checked for error codes and found none. Inspected unit and found no abnormal operations. Customer feels that unit is not agitating clothes up top. Called tech line and spoke with Joel (SR# 7726963208) And made aware of issues and what was found. Was instructed to instruct customer on loading operations and soap use. Did as instructed. No water leaks present at time of service.
Near Austin, TX 78723
Wesley
Job Details: 01/23/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onnsite and used repair kit to correct noise. All checks good. Drum not needed. Advised customer on repair.
Near Pflugerville, TX 78660
Scott
Job Details: 01/23/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven not responding to touch controls . Ran diagnostics no error codes ,customer has tried breaker reset couple times . Ordering UI console . Please call to set return . ; ordrng 1 W11297709 (SS CONSOLE UI)"
Near Austin, TX 78757
Paul
Job Details: 01/23/2020
DISHWASHER KITCHENAID KUDC10FXSS6 Arrived onsite for the dish washer that is leaking from underneath. I ran diagnostics and the unit completed the cycle and worked as designed with no leaks present. I found the door gasket not seated on the left side properly and I corrected it. I did find signed where water had leaked on the sound barrier on the to kick. I went over detergent use with the new owner and explained about sudsing because I suspect that was the cause and I found an F6E4 error when I ran the diagnostics cycle.
Near Austin, TX 78745
Luis
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for not dispensing ice. Tested dispenser found ice not dispensing due to shaft in bin not forcing ice through and slipping on coupling shaft,ordering a new motor,shaft and container.; ordrng 1 W10822606 (MOTOR) and 1 WPW10347093 (CONTAINER) and 1 WPW10347114 (SHAFT)"
Near Leander, TX 78641
Lou
Job Details: 01/23/2020
WASHER WHIRLPOOL WFW6620HW0 "arrived on site to inspect washer with no power. Upon further inspection, I pressed the power button and nothing happened as unit was plugged in. I placed the unit in diagnostics and the unit came on in test mode with no error codes. Ran the unit in test 12 and it operated as designed. Cycled the power at the plug and found it to be on a GFCI outlet. Pressed the power button again and the unit came on; pressed start and the unit began to wash. I contacted Techline and spoke to Brian and advised of my findings. Brian advises that due to it being on a GFCI outlet and breaker, the unit will not perform as designed. Recommended that if the unit continues to not function properly to unplug for a few minutes and power it on. He advised to contact customer service if the issue continues. He provided file #7726957711. I advised the customer of the info I received from Techline and advised to contact Whirlpool customer service if the issues persists. No water leaks
Near Austin, TX 78727
David
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose icemaker nor producing ice and developing some ice along the top like it was leaking water. Couldn’t get icemaker to cycle, likely indicating bad icemaker. There is definitely ice buildup on the ceiling of the RC as well. Will need to come back with an icemaker as well as that fill hose. Top panel cracked on removal and needs to be replaced as well. Ordering 1 WPW10764668 icemaker, w11190820 cover, w11087201 heater, w10815476 water line. Also want to have UI on hand just in case.; ordrng 1 W10789393 (cntrl-elec) and 1 W10815476 (tube-water) and 1 W11087201 (heater) and 1 W11190820 (cover) and 1 WPW10764668 (ice maker)"
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/23/2020
DRYER GE GTD42EASJWW "Arrived back for noisy dryer, could not find exact reason, found loys of wear on belt bearing shaft and top bearing, replaced all and tested good"
Near Georgetown, TX 78633
Al
Job Details: 01/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived to inspect bulb issues.Confirmed, removed and replaced the socket.Reassembled and unit tested as designed.Job complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 01/23/2020
WASHER MAYTAG MHW3505FW1 "Arrived on site and tested operation. Found fault for door lock error. Tested door lock and found to be damaged. Also found door not closing properly due to hinge holding top of the door out. Ran diagnostics and found drain pump failing as well. Unit will need new hinge, drain pump and door lock to repair. ; ordrng 1 WPW10208415 (door hinge) and 1 WPW10443885 (door lock)"
Near Austin, TX 78702
Jacob
Job Details: 01/23/2020
DRYER WHIRLPOOL CED9150GW1 Arrived onsite for unit in out of order F22. Called commercial Whirlpool Techline. Advised needing a new sensor assembly. Got into coin op box. Switched wires. Was able to get out of error code. Advised customer to get the pricing reset for unit.
Near New Braunfels, TX 78130
Robert
Job Details: 01/23/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on job for complaints of refrigerator intermittently freezing everything inside it. Called tech line SR 7726962202 and they suggested raising the freezer temperature to 5 degrees and changing the thermistor could solve the issue. Ordering parts freezer temp raised to 5 degrees. Customer requested last appointment of the day. ; ordrng 1 w10902214 (thermistor)
Near Austin, TX 78750
Paul
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the evaporator fan motor and the blade because it was damaged from hitting ice. I found the coil pretty much clear but the evaporator thermistor was Incase in a small amount of ice. I tested the unit and it came back on and worked as designed. I changed the UI also because of the ice around the thermistor and it seeming to communicate correctly when defrosting. The unit works as designed. Call complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/23/2020
DRYER MAYTAG MEDB765FW0 "Arrived to inspect unit with clothes sticking to lint screen, found screen was warped, replaced grill and tested good"
Near Austin, TX 78735
Jacob
Job Details: 01/23/2020
WASHER LG WM3885HCCA Arrived onsite for unit not going into spin mode. Got LE error code that previous tech experienced. Determined that the motor is locked up. No leaks at this time. Job complete
Near Austin, TX 78703
Luis
Job Details: 01/23/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for water leaking. Found fresh food drain restricted. Removed unit,found restriction in drain tube by compressor,cleared out drain tube,flushed fresh food drain checked water flow through drain unit working as designed."