Arrived onsite for washer not completing cycle. Upon arrival inspected unit. Found unit would automatically shut off and restart when attempting to go into either an agitate or spin cycle. Found faulty control. Replaced control. Tested unit and unit is now functioning properly. Job complete

"Arrived onsite for dishwasher with issues. Talking with CX she thought that the flip up tines were broke because they were lose, she did realize that they flipped down. Show CX that it was designed that way so they could put larger items there is if it is flipped down. She said that was all the issues."

Arrived on site to test unit for light not working. Test unit and found control board sending correct voltage to light socket but light bulb was bad. Advised customer to get new light bulb warranty does not cover cosmetic parts job complete.

Arrived on site to install previous diagnose parts. I gained access to the sump and motor and replaced it with new. I reassembled the unit and tested it. It is now working as designed. Job complete

Arrived on site to test unit for buttons getting stuck. Found customer pushing buttons too far in causing buttons to stick behind panel. Was going to replace control but damaged in box. Advised customer to use palm of finger to push buttons to prevent over pushing and buttons sticking. Unit working as designed. Job complete.

"Arrived on site for dishwasher, inspected unit and work area. Installed new manifold for middle rack and tested. Unit is now operating as designed and no leaks where observed during service. Job completed."

"Arrived on site and found bake and broil will fire igniter but there is no gas being released. Cooktop works properly. Replaced dual valve and DSI board And PowerMax board ordered by previous technician and this didnt correct issue. Inspected regulator and found gas which is off. After correcting this bake and broil are working properly, job complete"

Arrived on site to test unit for mid rack issues. Found wheels were broken. Replaced adjusters and ran diagnostics. Found error for excessive suds. Found at end of diagnostics soap still present and covering entire bottom sump. Advised customer to run a couple cleaning cycles to remove soap build up. Also advised on use of liquid detergent as unit is supplied with soft water. No leaks detected. Unit working as designed. Job complete.

Arrived onsite to replace freezer led per special project. Did find that other lights were out in the series of the freezer led. Replaced freezer led and all other lights resumed functionality. Unit is operating as designed. Job complete

Arrived on site for microwave inspected unit and work area. Previous tech ordered parts and I installed the control did not need the harness. Tested unit and it was operating as designed at the time of service. Job completed.

Arrived on site for weak water flow. Replaced filter housing and installed new filter customer provided tested water flow good.

Arrived on site for a dishwasher that has a dented door. Inspected unit and works area. Did confirm customers complaint of and replaced the door panel. Tested the unit and the unit began operating as designed. Call complete.

Arrived onsite to install previously diagnosed part. Upon arrival I installed the seals around the water reservoir. And tested unit and found unit operating as designed. Job complete.

Arrived onsite for TURNING ON BY ITSELF AND SELECTING BUTTONS WITHOUT ANYONE Touching. Upon arrival inspected unit and is operating correctly. Customer stated that several days ago he reset the breaker for 45 minutes and has not had an issue since. Customer would like to monitor unit and call us back if needs to proceed with repairs. Job complete

Arrived on site for a wall oven that is flashing an F8 E0 (low cooling fan under speed) error code. Inspected unit and worked area. Did confirm the customers complaint in diagnostics and attempted to test cooling fan. Could not get the cooling fans error. Check voltage to the cooling fan and found proper voltage. Replaced cooling fan and tested the unit. Ran the unit up to 350?F and did not have any error codes. Customer then request that we bump it up to 425?F and just double check. The unit reached preheat and operated as designed. Advised the customer call back if any other issues persist. Call complete.

"Arrived on site for washer, inspected unit and work area. CX complaint was unit not unlocking. CX told me they were able to get door unlock. I entered diagnostics and found stored error code F8E3. I ran a diagnostics cycle and it passed with no problems. The drain pump is operating as it should with a good strong flow. Unit is operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for previously diagnosed parts. Heated the gasket for 15 minutes to straighten out. Installed the gasket on to the right door. CX said that the door open sensor is coming on when the door is closed. On inspection found ice build up on the right side front of freezer door. I found a small piece of foam that had expanded out of the right lower section of the freezer. There was so much ice buildup that the door could not close correctly. I removed the foam in checked the gasket and found a gap with the flashlight. I used the heat gun and reshaped the gasket back to factory form. Checked for gaps again and there was no more gap. Informed the CX to keep and Eye on ice buildup on the right side of the freezer, if it returns need to replace the freezer gasket."

"Arrived onsite for ice bin in freezer not pulling forward properly when latch is engaged. Unit is making plenty of ice. Called tech line for assistance. Spoke to Austin with tech line. Provided SR#7735156467. Could not get unit to duplicate. Tech advised for customer to monitor and check if frost is building on rails, no. Present at this time. If symptoms persist tech recommended replacing the Front panel WPW10174720 , with magnet W11175810. Customer will monitor"

"Arrived on site, customer complaint is refrigerator makes a noise like the neighbor is sawing wood but usually only in the morning and it hasnt done it for a while. Homeowner says noise happens when icemaker pump is running. Explained to customer that icemaker does not have a pump and relies on normal water pressure to fill. Currently ice production is good, took pictures. Ran test 120 and Icemaker dispensed ice in tray, Then ran test 96 and then 97 and both working properly and there was no excessive noise. Did not find any issues in the freezer or fresh food section no ice build up. Could not find a reason for the customers noise experience. job complete"

Arrived onsite and repaired noisy squealing washer by replacing the loose fitting factory belt with updated belt part WPW10006384.unit is now operating as designed.

"Arrived on site to test unit for not heat in oven, tested unit found gas valve not receiving voltage from control, replaced control tested unit , unit now functioning properly, bake and broil are now igniting, no leaks detected job complete"

Arrived on site to test unit for oven getting to hot. Test unit and found average temp of the oven at 357 when set at 350 unit is with in range job complete.

"Arrived on site and inspected refrigerator and found freezer is frosted over. Removed evaporator cover and found area around heating on it is clear of ice, took pictures. Used diagnostic cycle to turn on element and it is heating properly. Replaced control box, freezer thermistor and thermistor harness. Recommended to homeowner of that refrigerator be allowed to defrost completely before plugging it back in, job complete"

"Arrived on site and found no power showing on display, found thermal fuse and TOD have failed after self clean. Replaced them and it is now working properly. Oven is not installed per installation instructions, there is no solid bottom beneath it and harness runs up through a cabinet behind microwave above it. Explained to customer that self clean should not be used again, job complete"

Arrived on site to test unit for no water dispensing and no ice production. Found restricted filter. Removed filter and water was restored. No leaks detected. Job complete.

"Arrived on site ,replaced control and double checked for correct bulb . Unit is now functioning properly. Job complete"

Arrived onsite and replaced the coupling and the chute and bin. Unit is now operating as designed. All checks good.

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good job complete.

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and during agitation, I could hear what sounded like the gears slipping. I placed the unit in manual test mode and tested agitation without water and with water and the unit failed to make the noises. I advised the customer that the noises are normal appliance noises and no repairs are needed at this time. No water leaks observed during service, job completed."

"Arrived on site to inspect range oven leaking gas. Upon further inspection, I tested the oven bake and the cooktop burners and after testing, I could smell the strong odor of propane. I pulled the unit out and using my liquid gas leak detector, I tested the regulator and the gas line for leaks. I found the regulator leaking near the regulator harness (photo). I removed and replaced the regulator and checked all connections for leaks and found none. Retested the unit and it is operating as designed. No gas leaks detected at the end of service, job completed."

Arrived on site for refrigerator not dispensing water/making ice. Upon arrival confirmed issue. Found no water passing through manifold during tests even with proper water pressure from cutoff applied. Replaced manifold and fold inlet valve still not allowing water to pass through once manifold issue was resolved. Replaced inlet valve. Found water dispenser and ice maker working as designed with no leaks. Call complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and coupler and ran nitrogen through the system up to 120 psi. Found no visible leaks present. Vacuum down the unit to -31 psi and found the pressure hold for 15 minutes. Charge the unit up with 68 g of R600 and tested the unit. The unit began to cool and operate as designed. Call complete."

Arrived on site for a refrigerator that has a loose handle. Inspected unit and work area. The customer advise the freezer door handle could not be tighten down using an Allen wrench and does they called in for service. Did find that the holes on the handle had not been properly drilled through. Used my drill to screw through the screws and reconnect the handle. Tested the unit and now the unit is working as designed. Call complete.

"Arrived on site for washer, inspected unit and work area. CX complaint is that washer makes noises sometimes. Entered diagnostics and found stored error code F7E1. Ran a calibration cycle and then ran a diagnostics cycle. Unit sounds to be operating as designed. Tilted unit backwards and inspected the belt and it felt stretched out. I replaced belt and unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite for washer making a squeaking sound. Upon arrival inspected unit. Put in diagnostics and could not duplicate any issues. Put a load in and watched. Found when unit was slowing down in spin cycle it would squeak a bit. Inspected underneath unit and found ware marks on cam from belt. Replaced cam and belt. Unit is now functioning properly. Job complete

Arrived onsite for range center burner not igniting. Upon arrival inspected unit. Found unit not sparking on center igniter. Inspected harness and found loose connection to igniter. Secured connector and tested. Unit is now functioning properly. Job complete

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the UI and the unit regained all functions. I found the chassis incorrectly leveled and after correcting, the door closed as designed. The prior door action likely contributed to the failure of the UI due to moisture incursion on the circuit board. I discussed detergent type and amount with the CX and set the rinse agent to A1. Operational test good, no leaks observed during service."

Arrived on site to replace microwave door hinges. Replaced both hinges test unit and unit test good job complete.

Arrived onsite for grates not leveling correctly. Upon arrival found fracture in grates. Need to replace grates. Replaced grates. Unit is now correct. Job complete

Arrived on site to replace control board. Replaced board and light socket and light bulb test unit and unit test good job complete.

"Arrived on site for washing machine leaking. I found the washer is in unit 1107. I inspected the unit and work area. I fill the washer with water and monitored for any leaks. I found none. I ran the recirculating pump and drain pump, I found no leaks and the pumps working as designed. I visually inspected the drain pump assembly and found no leaks. I ran a diagnostics cycle and found the unit is working as designed. Job complete. No leaks found at the time of service."

"Arrived to inspect flame height issue. I found two of three outputs from the regulator were operating normally and inspected the bake system further. I found debris within the orifice and after removal, the unit operated as designed and heated/cycled correctly. Operational test good, no gas leaks of the unit detected during service. Warranty applied."

Arrived on site to diagnose an oven that is not heating up to proper temperature. Tested unit and found calibration correct and no further repairs needed.

Arrived on site to test unit for unit not heating. Test unit and found bad magnetron capacitor and diode. Replaced all 3 parts test unit and unit tes good job compete.

"Arrived on site for noise complaint. Ran diagnostics diagnosed loud noise from pump,replaced defective pump ran diagnostics all test passed. REPAIR COVERED BY MANUFACTURE WARRANTY.(CNOTE!!)"

Arrived onsite for a washer that the water temp is reversed. Ms stated that when the washer is set on the cold setting there was steam coming out of the door causing the console to sweat. I found the hoses reversed at the fill valve. I found the customers hot water wall valve handle missing and I could not get a wrench on the stem because the two wall valves are so close together. I advised the customer to call a plumber and have new style wall valves put in and have them reverse the hoses at the washer. I advised once that is done to use the machine and then if there was still an issue to call us back. Call complete.

"Arrived on site for refrigerator not dispensing water. Upon arrival confirmed issue and found proper water flow between cutoff, filter and valve to ice maker. Found inlet valve not allowing any water to pass through with a stable 120 connection. Replaced valve and reassembled and tested dispenser. Found no leaks and dispenser fully functioning as designed call complete"

"Arrived on site and inspected dishwasher and did not find any error codes. Ran A diagnostic cycle and everything is working properly. There is no rinse aid in dispenser and recommended that customer at this to assist water sheeting away from dishes. Also recommended running hot water before starting dishwasher. No further repair is required at this time dishwasher is operating as intended, job Complete"

"Arrived onsite for burner not getting hot enough. On inspection found the big burner had a 75 orifice installed, there was 165 laying in the orifice tray. Installed it and it was to much flame. I had 125 that I installed and it was just the right size of flame. Tested unit and showed CX the new flame. No gas leaks detected during service."

"Arrived on site and inspected freezer and found at this time it is quiet, customer has a video of it making a rattling noise while running. Customer says noise is intermittent. Inspected compressor and found mastic has come off and Capillary tube is very close to dryer. It could possibly be vibrating together. Repositioned both and added mastic back. Also inspected evaporator and fan and did not see any issues here. Customer says they are able to stop vibration by putting a hand on the door. Set front seat down lifting up freezer. Could not duplicate customers noise experience at time of service call, job complete"

Arrived onsite for washer that is showing the ul error code on any sized load. Upon arrival I ran a quick wash cycle with some clothes in the unit and found that the unit operated as designed. I checked the suspension and found that they where good. The drain pump had good water flow at time of testing and the drain hose was installed properly. I advised cx on detergent use as over sudsing could cause the symptoms she made known time at this time (sd showing up at times when using the unit and the cloths not spinning out properly). Unit operating as designed job complete.

"Arrived on site to check washer for not draining. Upon arrival customer stated unit had been working properly. No repairs needed at this time, job complete"

"Arrived on site to test unit for handle falling off, tested unit found that the stubs are loose causing handle to wobble, tightened stubs installed handle unit is now functioning properly, no leaks detected job complete"

Arrived onsite for dryer not heating. Upon arrival inspected unit. Unit powered on but no heat. Disassembled unit and found failed heating element and cutoff. Replaced both. Tested unit and unit is now functioning properly Job complete

"Arrived onsite to install previously ordered parts. Replaced motor W10890624, capacitor W11428524, and actuator W10913953. Calibrated unit . Test unit and unit now operates as designed. Job complete"

Arrived on site for washer not turning on. Upon arrival confirmed issue and found control not disturbing power correct ply and showing signs of corrosion on control. Found no other hardware failures during tests and replaced control. Found washer functioning as designed. Call complete

Arrived on site to test unit for console not working properly. Found loose connection. Secured connection and tested to 350. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for unit not draining. Test unit and found plug still on at disposal. Removed plug test unit and unit test good job complete.

Arrived onsite for electronic range with a front right burner thats not adjusting temps when you change it on the keypad. Upon inspection and several tests I found the unit operating as designed. The duel zone burner heated normally at its highest setting and then pulse on and off at its lowest like it should. Job complete

"Arrived on site. Replaced defective ice container,found unit not cooling correctly found dye on manufacture joint,repaired leak and replaced drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 Wpw10143759 (Drier) from stock"

Arrived onsite for washer not rinsing properly. Upon arrival inspected unit. Found low flow from valve. Replaced valve and flow was restored fully. Also reminded customer of amount HE detergent to use. Unit is functioning properly. Job complete

Arrived onsite for unit not heating and timer not progressing. and found unit operating with gas valve shut off after having remodeling in the Landry room. Determined that all else is in good working order including the timer function.

Arrived onsite for a washer that is not going into spin. Upon inspection I found that the hub teeth had worn away due to the fact the I could turn the basket and the wash plate separately tho theyre supposed to be locked together. ordrng 1 W11252784 (WASHPLATE) and 1 W10820039 (HUB)

"Arrived on site for no cool. Powered unit on,removed evaporator cover found small trace of oil on evaporator,removed compressor cover no heat from discharge tube diagnosed a leak in the system ordering a new evaporator,compressor,drier and 3 way valve. Parts covered by manufacture sealed system warranty, ordrng 1 W11492867 (Evaporator) and 1 Wow10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 W10832994 (Compressor) and 1 W11580434 (3 way valve)"

"Arrived on site to test unit for water not circulating, tested unit found motor not receiving any voltage, split door and checked voltage at the control no voltage sent to wash motor, need control to fix issue, after the replacement of control wash motor can be tested fully, if issue persists recommend replacing motor as well, ordering control

"Arrived on site for microwave intermittently heating. I inspected the unit and work area. I pulled the unit from the wall and tested it. I found it not heating. I gained access to the microwave control and tested relay 4903, I found the relay opening and power being sent to the inverter. I tested the neutral line from the filter board to the inverter and found continuity, indicating the secondary switch, and thermostat are good. I gained access to the magnetron and found it not shorted to chassis and the terminals are reading properly. I installed the new inverter and retested the unit. The new inverter is bad and is throwing a fault code. I am ordering a new inverter.

"Arrived on site for cooling complaint in fresh food section. No ice build up on evaporator cover,ran diagnostics fan powered on thermistor reading open diagnosed unit will need both thermistors,ordering thermistor parts ordrng 2 W10316760 (Thermistor)s"

Arrived onsite for dishwasher that is leaving a film on the dishes. Upon arrival I put unit into diagnostics mode and found code stored for the detergent dispenser. I then ran a cycle and found found that the unit was producing too much suds as I did not add any detergent Prior to the test. upon further inspection I found that the detergent dispenser was leaking rinse aid. I Double checked the heating circuit and found that it was good ; ordrng 1 W11032769 (DISPENSER)

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer provided a photo of the water on the floor at the front right center area. I pulled the unit out and inspected the drain tubes and both were clear of debris. Removed the front toeplate and found dry water streaks on the inside of the toeplate on the right side. I removed the bottom drawer in the RC section and found a small amount of water at the bottom of the RC section and so,e at the bottom right side of the evsp drip pan. I removed the fan scroll and did not see any signs of frost build up. Reassembled the unit and recommended that the customer get photos of the bottom of the fan scroll/evsp cover if the unit leaks again. When removing the drawers from the RC section, I found the snack pan had a broken wheel and was difficult to remove. Also found a small dent near the bottom center section of the FC door (photo). Customer advised they have an open maintenance list with the builder and the door is on the list. I am ordering the snack pan and scheduled return service. No water leaks observed during service.; ordrng 1 WPW10542037 (Snack pan)"

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that water is leaking from underneath the unit. I pulled t(e unit;it out and inspected the RC drain tube and found it badly clogged with debris. Removed the debris and tested and it is clear now. I removed the front toeplate and found the harness at the bottom left corner of the FC door is damaged (photo).No water leaks observed at the end of service. Office to schedule return service. ; ordrng 1 W11130210 (Ice door)"

"Arrived on site for dryer making a squealing noise. I inspected the unit and work area. I gained access to the interior cabinet and found the guide wheels that the basket sit on are seized and dont spin freely, along with the belt pulley.

Arrived on site to diagnose a dishwasher that was not draining. Tested all parts and components and found no failures to unit at this time. No leaks were found at time of service and job is complete.

Arrived on site to diagnose a refrigerator with light not working. Found failed door switch and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived onsite and installed ACU with JZ and determined it was a defective control and not compatible with the unit. Verified the model and serial, ordered the correct part. Did verify function of the rotor/stator. Only the control should be needed to complete repaiR, 2 man; ordrng 1 W11322901 (ACU)"

"Arrived on site for washer not cleaning properly . Got 7-4 Error code . During wash test unit very loud . Found oil on stator and cabniet . Ordering gearcase ,slider clutch ,stator rotor . No water leaks detected at time of service. Call to set return ; ordrng 1 W11185701 (Gear) and 1 W10905025 (Slider) and 1 W10905022 (Clutch) and 1 W10636382 (Bolt) and 1 W10006482 (Rotor) and 1 W10006483 (Stator)"

"Arrived on site for dishwasher, inspected unit and work area. CX complaint was dishwasher leaking from corners. I ran a diagnostics cycle and found no leaks and no stored error codes. I then ran a pro wash and found leaks. I could not pin point where it was coming from. I tried leveling it I tried reciting the tub gasket and nothing helped. I called techline spoke to Travis SR#7735153362 and sound to order tub seal and door seal. Im also going to order the inner door. Leaks where observed during service. Office to contact CX when parts are available.; ordrng 1 W11483553 (Tub gasket) and 1 W11606677 (Door seal) and 1 W11559689 (Inner door)"

"Arrived on site to test unit for water leak, tested unit found gasket not sealing properly causing water to leak, also customer stated that UI has lights that are already out, ordering UI, customer will monitor and if leak persists, will let us know on return visit, ordering part, office to reschedule ; ordrng 1 W11460962 (Panel UI)"

Arrived on site to test unit for shutting off intermittently. Found all fuses tested good. Motor will stop spinning and unit says its still drying. Needing motor and blower wheel. Office to reschedule. SR#7735154132; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel)

Arrived on site to test unit for tripping breaker. Found white wire to gas valve pinched between cover and cabinet. Put electrical tape on exposed wiring and replaced control. When unit plugged in breaker tripped instantly. Reset breaker and unit is now powering on and not tripping. No signs of grounding out on harness and voltage correct to unit. Was advised by whirlpool Techline to replace harness and if issue persists breaker would need to be replaced. Office to reschedule. SR#7735160016; ordrng 1 W11173616 (Power cord) and 1 W11628776 (Harness)

"Arrived On site for washer not completing a full cycle and spitting out the clothes all the way per customer on arrival. Upon arrival confirmed issue and found the following error codes F6e3, f7e7, f7e3. Found ACU not sending proper voltage to stator or clutch for agitation and spin but worked fine on other test settings. Will need office to reschedule once availability of parts is known.; ordrng 1 W11510463 (Acu) and 1 W11568984 (Lower harness) and 1 W10897050 (Stator) and 1 W10905022 (Clutch)"

"Arrived on site to test unit for no light under unit, tested unit found no light socket not receiving proper voltage, control has failed, ordering control office to reschedule ; ordrng 1 W11552018 (Control board)"

Arrived on site for a dishwasher that will not start a cycle. Inspected unit and worked area. Did confirm the customers complaint as the whole control panel was dead. Check voltage going to the user interface and found 14 V from the outside wires and 5 V from the inside wires going to the user interface indicating that control was good but the user interface was bad. Ordering the user interface assembly and the office will need to contact the customer about a return date due to an out of stock and PSP item.; O-emld tckt

"Arrived on site and inspected microwave and found no power showing. Replaced both interlocks and control, No other parts prescreened, fuse checks good. Power wheel flicker when harness connecting filter board to control board is pulled on/moved. Sent a short video to KB/service management. Will bring back filter board, harness, Magnetron, capacitor, and diode. Replace all parts on next visit; ordrng 1 W11335495 (Capacitor) and 1 W11222648 (Diode) and 1 W10754299 (Magnetron) and 1 W10531156 (Filter board) and 1 W11350916 (Harness)"

"Arrived on site for a washing machine thats not filling. Inspected unit and work area. The customer advised that when they start a cycle, the unit wont even spin and will complete the cycle before water even feels. Ran into through diagnostics and found an F7 E5 (shifter fault) error code. Tested unit and manual diagnostics and was able to get the unit agitate but Im not able to get the unit to spin as the agitator was the only thing spinning. Checked underneath the unit and found the slider broken. Ordering the slider and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10734521 (Slider)"

Arrived on site for control not responsive or flickering . Customer also is having issues with time having to be reset . Ran diagnostics got 2-1 error code . Keypad is non responsive at times . Ordering console . As far as time issue did instruct oven does have to be connected to WiFi . Left WiFi team number if they have issues connecting. Call to set return ; ordrng 1 W11105007 (Console)

"Arrived on site for washer shutting off and on , also contol lights fading and dancing . Ran diagnostics no 0-2, 1-2,2-1 codes . Passed lock , fill, and agitate . When going into spin unit would shut down control light would flicker and dance and motor would hum but not spin. Replaced control and stator . Same thing happened . Tested resistance on motor and found motor had failed . Ordering motor ,another control and cap . Called safety . Same ref #. No water leaks detected at time of service. Call to set return. ; ordrng 1 W11026785 (Motor) and 1 W10803588 (Control) and 1 W10625046 (Cap)"

"Arrived on site to inspect washer leaking water during cleaning cycle. Upon further inspection, I found the unit pulled out of its space with the hot water hot disconnected. Customer moved the dryer and placed the washer back in its space to test. I reattached the hot water hose and placed unit in diagnostics showing no error codes. Continued with testing and monitored the underside of the unit (bottom of drum, drain pump/hoses, and found no signs of a leak during testing. I removed the back panel and found where water/detergent and leaked onto the chassis and down the back panel to the bottom right corner of the unit (photos). I removed the front panel and inspected the drain pump, hoses and bellow and found no signs of leaks. Customer advised they have a water softener system and provided samples of the cleaner and detergents they use. I found the cleaner was too much for a water softener system and it possibly causing too many suds and causing the water to leak out the vent tube at the top of the drum and go to the back of the unit. I recommended the customer cut the cleaner in half and try a cleaning cycle and if the unit leaks again to contact our office and schedule service. No water leaks observed during service, job completed. ; O-emld tckt"

"Arrived onsite to install previously diagnosed part. Upon arrival I installed the console. And tested unit and found that the bottom Oven was not heating I am ordering control, control without power supply, and the bake and broil element. I attempted to connect to WiFi the unit would connect but it is as though it doesnt see that it is. I advised the c to contact the WiFi team. Office to reschedule ; ordrng 1 W11261167 (Control) and 1 W11261169 (Control without power supply) and 1 WPW10260252 (Broil element) and 1 W11545804 (ELMNT-BAKE)"

Arrived onsite for washer not spinning. On inspection the agitator is way out of balance and the tub is leaning on the front right. When diagnostics mode it makes a chirping noise and if you push the agitator up into the right the noise goes away. Ordering suspension and agitator assembly. Returning the gearcase and parts. No water leaks detected during service.; ordrng 1 285565 (Wash plate assembly) and 1 W10780045 (Suspension)

Arrived on site for SXS fridge with the door light staying on. I found out we received the wrong m&s. It is a quad door fridge. I inspected the unit and work area. I found the UI would lock itself. I tested the magnetic door switches and found them working. I am ordering the panel UI. The office will reschedule when we have eta on the parts.; ordrng 1 W11430637 (Panel ui)

"Arrived onsite for unit tripping breaker. Upon arrival inspected polarity and is correct. Unit Tripps breaker as soon as you plug unit in wall outlet. Inspected control and found breaker does not Tripps when J2 connector is disconnected. Replaced motor and still Tripps breaker. Contacted SW and SW recommended ordering Control, harness, shifter, lid switch, strike, drain pump. Office to reschedule ; ordrng 1 W11170319 (Control) and 1 W10903238 (Harness) and 1 W10913953 (Actuator) and 1 W10837741 (Strike) and 1 W10682535 (Lid switch) and 1 W10919003 (Drain pump)"

Arrived on site to diagnose a refrigerator that is not cooling. Found refrigerant leak at evap and it will need to be replaced to complete repairs. Cap tube is aluminum and lockrings will be needed for repair. Office to set return appointment for 2 hours.; ordrng 1 W11407409 (Evap) and 1 Lokringkit (Lokring kit) and 1 W11506635 (Coupling) and 1 WPW10143759 (Drier) and 1 Lokringcouplings (Lokring couplings) and 1 2hourjob (2 hour job)

"GDT695SSJ5SS Arrived to inspect draining issue. I found debris within the pump haousing and it had galled the housing walls. I removed and replaced the pump assembly and tested. The issue was corrected and the unit operated as designed. No leaks observed during service.

"Arrived onsite for washer leaving lint behind at the end of the cycle. Upon arrival inspected unit. Customer took pictures. Debris left on upper section of basket and tub ring area. Ran fill, agitate , spin and drain test. All are functioning properly. Found no evidence of unit deterioration. Suspected external debris entered unit and took some time to clear. Most recent loads have not shown debris. Customer will monitor.

"Arrived on site to replace dented door, verified that door was needed, inspected new door and replaced, builder will give the nameplate to customer, left name plate with builder job complete"

"Arrived on site to test unit for grinding noise, tested unit found wash plate grinding during agitation, , customer accepted, replaced wash plate, ran diagnostics cycle, all components are functioning as designed, no leaks detected job complete"

Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best loading process to help with balancing loads. No leaks were found at time of service.

Arrived on site for wall oven giving f8e1 only when both/lower (only also) ovens were used. Upon arrival confirmed issue. Found during diagnostics tests lower fan motor continuously failing to stay at steady speed even with proper power supply. I installed required motor. Reassembled and tested both ovens. Found no issues after 30 minutes of run time.

"Arrived on site for wall oven having inconsistent temperature. I inspected the unit and work area. I ran a temp test. I found the bake element coming on, and the broil element coming on. I set preheat too 350 degrees. I found the unit 10 degrees lower then set point. I recalibrated the oven and reshaped the gasket. The unit is working as designed.

"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer not turning on. Tested and found faulty motor. Unit will need new motor and rebuilt kit.