Near Austin, TX 78753
Andy
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site to install previously diagnosed drain tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
James
Job Details: 03/13/2020
OVEN WHIRLPOOL WOS72EC0HS00 Arrived on site and found console locked up and not accepting input. Bypassed with diagnostics but screen would not accept input. Installed new console and tested operation. Unit tests good. Job complete
Near Paige, TX 78659
Cliff
Job Details: 03/13/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived on site to diagnose a dryer with a timer that is not advancing. Found failed timer motor. Replace timer and tested unit. Found all is functioning properly at this time.
Near Waco, TX 76710
Jonathan
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for refrigerator with a broken ice container. Inspected unit and work area. Found ice container broken at the bottom causing ice to fall out from the container. Replaced container and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78731
David
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to diagnose a dishwasher that was leaking from underneath. Performed diagnostic and found F9E1 code for diverter error, and visibly saw water dripping from the diverter. Replaced sump assembly. Unit is no longer leaking and working as designed. No leaks found at time of service. Call complete."
Near Austin, TX 78753
Jacob
Job Details: 03/13/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite to replace the part ordered. Replaced lock. The new lock was already faulty. And did not work. Ordering 2 replacements. Office to reschedule. ; ordrng 2 W11307244 (latch)s
Near Round Rock, TX 78665
Al
Job Details: 03/13/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived to inspect microwave not heating.Confirmed the complaint and removed and replaced the magnetron, capacitor and diode.Reassembled and unit tested as designed with minute water cup test.Job complete"
Near Pflugerville, TX 78660
Andy
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not drying properly. Checked for error codes and found none. Ran automatic test cycle and all operations are normal. Called tech line and spoke with JK (SR# 7727367750) made aware of stated issues and what was found. Was instructed that unit is operating as designed. Was Instructed to instruct customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
Near Killeen, TX 76549
Al
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect refrigerator ice maker not dispensing ice.Confirmed the complaint and found the Impeller stripped.Unit will need spacer washer and all other parts will use on return service call.; ordrng 1 W11378860 (SPACER WASHER)
Near Austin, TX 78717
Paul
Job Details: 03/13/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite for a cooktop with a gas leak. I found the outside burner valves weeping gas to the orifices. The manifold needs to be replaced. I replaced the manifold and tested the unit. The unit is working as designed and there were no gas leaks present at the time of service. Call complete.
Near San Marcos, TX 78666
Richard
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher insulation missing. Installed new insulation that was provided by the customer and dishwasher tested fine. Complete
Near Austin, TX 78752
Jacob
Job Details: 03/13/2020
RANGE MAYTAG UXT4230ADS2 Arrived onsite for unit in fan not working. Tested unit. Found that fan switch was burned out. Replaced fan switch. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78739
Leonardo
Job Details: 03/13/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for display turning on and off. Test unit and found bad console. Replaced console test unit and unit test good job complete.
Near Georgetown, TX 78633
James
Job Details: 03/13/2020
REFRIGERATOR GE GSH25JSXNSS "Arrived on site and tested operation. Found no water at dispenser but ice maker is working. Found proper Olathe to valve. Tested flow at bottom of door connector and found to be good. Water line has frozen in the door and is not a replaceable part. Checked temp,setting and found fresh food set at coldest which has dropped the freezer temp and frozen the water line in the door. Adjusted temps to recommended and instructed customer that the line should thaw over the next couple of days but if it does not the unit will need to be off and freezer door open for an hour or 2 to thaw the line. Job complete"
Near Austin, TX 78738
Kevin
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW95HEXW1 "Arrived on site and inspected washer and found customer is experiencing communication failure between control board and motor control, replace motor control board and washer will now begin a normal cycle and is progressing correctly. No water leaks from connections at time of service.
Near Austin, TX 78735
Kevin
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and replaced power cord diagnosed on previous visit, after replacement refrigerator is operating normally.job complete"
Near Austin, TX 78705
Luis
Job Details: 03/13/2020
REFRIGERATOR LG LMXS30776S Arrived on site for loud noise. Noise due to ice hitting fan motor. Customer is going to contact lg due to ongoing issues
Near Kyle, TX 78640
Leonardo
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not washing. Found unit getting water but wash motor not coming on. Replaced sump and motor test unit and unit test good no leaks present job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 03/13/2020
REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on job for complaints of parts missing. The glass shelf of second from bottom drawer missing. Gave customer part number as instructed for missing part.
Near San Marcos, TX 78666
Leonardo
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to test unit for broken basket. Found basket broken not closing. Replaced basket test unit and unit test good job complete
Near San Marcos, TX 78666
Leonardo
Job Details: 03/13/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site to test unit for igniter continue to spark after ignition. Found igniter harness off knob making unit ignite. Knobs do need to be turned past the ignition cycle to stop clicking. Job complete.
Near Georgetown, TX 78628
James
Job Details: 03/13/2020
DRYER WHIRLPOOL WED75HEFW0 Arrived on site and tested operation. Found no heat from heater. Inspected heater and fuses and found to be good. When tested for incoming voltage I found that the power supply L2 terminal has separated due to loose connection that over heated terminal. Unit will need new power cord and terminal block to repair. ; ordrng 1 279318 (terminal) and 1 WP3397659 (block-term)
Near Lakeway, TX 78734
Brandon
Job Details: 03/13/2020
DISHWASHER IKEA IDT930SAGX0 "Arrived on site for customer complaint of user interface not responding, found faulty UI control, I replaced UI control, unit worked for a split second and then failed again. Ordering main control and UI control. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10894669 (panel-cntl) and 1 W11250495 (CONTROL)"
Near Briarcliff, TX 78669
Brandon
Job Details: 03/13/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of unit not working, found faulty thermostat, I replaced thermostat, unit tested good."
Near Leander, TX 78641
Lou
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL JSC24C8EAM00 "arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC&RC ad both compartments were 50+ degrees. Checked both evaporators and neither had a frost pattern. The RC evaporator had a large amount of corrosion on the lines. Pulled the unit from the wall and found a large rust spot at the bottom center of the back panel and was leaking water. All water connections dry, job completed."
Near Canyon Lake, TX 78133
Robert
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of not working. Dishwasher working properly could not duplicate. No leaks detected at time of service.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/13/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer having long dry times. Performed temperature test with vent on and found temperatures reaching up to 280° and having long temperature drop time. Removed vent and tested unit found temperature reaching 202° and faster temperature drop. Called Whirlpool tech support and spoke with Cathy. Confirmed temperature readings. She stated issue was with air flow though home venting. (Sr# 7727365829). Found abnormal noise coming from ring bearing. Inspected bearing and found left side popped out. Removed bearing and inspected for damages. Found none reinstalled bearing and tested operation. All tested good
Near Cedar Park, TX 78613
Paul
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDPE334GPS0 Arrived onsite for a dishwasher not drying correctly. The customer stated dishes were dirty also. I checked stored error codes and found an F5E1 error. I ran the diagnostics cycle and the unit completed the cycle and worked as designed with the machine drawing 8.2 amps when the heater energized. I went over detergent/rinse aid types and use with the customer and went over cleaning the filter. Call complete.
Near Austin, TX 78749
Kevin
Job Details: 03/13/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site and found during the spin cycle washer makes a squealing noise for a few seconds. Inspected gear case assembly and did not find any visible issues. Motor is hot to the touch after only running for a minute, will need to bring back motor and belt to correct issue will also bring back all other prescreen parts. No water leaks from connections at time of service.; ordrng 1 W10832724 (drive motor) and 1 W11239857 (BELT)"
Near Pflugerville, TX 78660
Andy
Job Details: 03/13/2020
DRYER WHIRLPOOL WED6620HW1 Arrived on site for dryer not operating. Tested and inspected unit and found failed UI. Removed failed part and replaced with new and tested unit and all operations are normal. Called tech line and spoke with Rick (SR# 7727364459) made aware of issue and what was done was instructed that UI and UI harness is what is needed. Informed that UI that was replaced has UI Harness and was replaced with UI. Was instructed that should be what is needed and to also inform customer on use and care and practice for best performance as well as venting. Did as instructed. No other repairs are needed at this time.
Near Leander, TX 78641
Lou
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDTE204GPS0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and after the dispenser opened in test mode, water began to leak out from the bottom left corner of the unit at the door. I inspected all spray arms and could not find any damage to them. I found that the tub right leg is badly bent causing the door to be off centered. I advised the customer of my findings and am ordering the tub, door gasket, both spray arms, feed tube, upper rack manifold, bottle manifold, both hinges and will return with all prescreened parts. Also ordering a CNOTE-LSO PER CUSTOMER REQUEST AND CNOTE-2HR JOB. Unit continues to leak after lowering the back wheels and I advised the customer that if he uses the unit it will leak. He advised he would put a bowl at the bottom left corner of the door to catch the water. Office to schedule return service.; ordrng 1 CNOTE (LSO PER CUST
Near Round Rock, TX 78664
Al
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW8620HW1 Arrived to inspect washer issues.Ran diagnostics test mode and discovered the latch was defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78753
Luis
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRT106TFDW01 Arrived on site for no cool. Powered unit on compressor trying to power on,installed a new starter same issue. Diagnosed a faulty compressor,ordering a new compressor and mounting kit. Complex opens at 9; ordrng 1 482801 (MOUNTING KIT) and 1 ACCESSVALVE (ACCESS VALVE) and 1 OPENS@9 and 1 WPW10143759 (DRIER UV) and 1 WPW10507886 (COMPRESSOR)"
Near Manchaca, TX 78652
Luis
Job Details: 03/13/2020
REFRIGERATOR MAYTAG MFI2266AEB "Arrived on site for dispensing ice issue. Per customer ice gets clogged in ice chute in door,tested ice dispenser at time of visit working. Lowered the fill cycle on icemaker to create smaller cubes so they don’t get stuck in ice chute."
Near Austin, TX 78728
Tyler B.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived to inspect unit not dispensing water intermittently, found the housing to be jamming, removed and replaced and tested good"
Near Austin, TX 78750
Tyler B.
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived to inspect unit not washing, found pump to be failed, replaced and tested properly"
Near San Marcos, TX 78666
Richard
Job Details: 03/13/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer agitator broken. Replaced agitator and washer tested good. Complete
Near Round Rock, TX 78665
Al
Job Details: 03/13/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived to inspect microwave rattling issues.Confirmed the complaint from a video customer had.Disassembled and found the noises coming from the switches.Order both top and bottom interlocks with switches.; ordrng 1 W11252186 (TOP INTERLOCK WITH SWITCHES ) and 1 W11252187 (BOTTOM INTERLOCK WITH SWITCHES )
Near Austin, TX 78703
Luis
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling in freezer and PO display. Diagnosed main control resetting itself causing “power outage” on display. Diagnosed ui not running defrost cycle,ran diagnostics thermistor passed fan powering on,ran defrost cycle heater powered on. Unit will need a new main control and ui. Defrosted evaporator,replaced main control and ui control.
Near Georgetown, TX 78626
Al
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived to inspect dishwasher issues.Confirmed the complaint and removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78753
Jacob
Job Details: 03/13/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for unit not heating. Tested unit. Found that fuse was burned out. Replaced fuse. Tested unit. Unit test good. No issues at this time.
Near Austin, TX 78754
Luis
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for no cool in freezer. Found freezer evaporator cover in ice,ran diagnostics fan powered on,ran thermistor test passed,ran heater test passed,heater powered don and started defrosting. Called tech support per tech support need to replace ui logic control.; ordrng 1 SOONERTHENPOSSIBLE and 1 W11387384 (UI)"
Near Austin, TX 78749
Kevin
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site and inspected washer and found control lock is on, disengage control locked and ran automatic test 12 and insured everything is operating properly. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 03/13/2020
WASHER MAYTAG MVWB835DC4 Arrived onsite for the washer not turning on. During testing found that the console was not responding. Replaced console and washer tested fine. Complete
Near Austin, TX 78759
Tyler B.
Job Details: 03/13/2020
WASHER MAYTAG MVWX655DW0 Arrived to install previously ordered parts. Tested unit functions and found unit will need both basket and tub due to both being bent; ordrng 1 CNOTE (OFFICE RS ) and 1 W10752719 (basket)
Near Austin, TX 78739
Kevin
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site and inspected refrigerator and found customer is experiencing ice in the bin freezing solid, it will not dispense. Attempted to remove ice bin and it will not release, used steamer to attempt to warm up ice cream to release it and it did not work. Because of this cannot inspect I store for gaps, customer states they have been experiencing this since they purchased the refrigerator. Because door cannot be disassembled and entire new door will be needed, a new ice band, and all other pieces attached to door that do not come with it.
Near Austin, TX 78750
David
Job Details: 03/13/2020
DISHWASHER BOSCH SHEM78W55N "Arrived on site to diagnose a dishwasher that customer said threw an ec09 code. Performed diagnostics on unit. Checked saved codes and found no codes present. Ran cycle and cycle was running smooth, and heat was being generated. Checked filter and all is clean and seems to be working fine. E09 error is for heat pump circuit. If issue persists, please order 12008381 heat pump. Advised customer we would return with pump if error repeats. All is working as designed at this time. Call complete."
Near Austin, TX 78739
Luis
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site for water leaking and ice bin stuck,found coupling on ice container damaged,shaft to motor slipped. Tested water paddle found paddle getting stuck in ice door and found moisture and water on ui control causing ui not to operate correctly. Ordering ui,ice container,ice door,shaft and water paddle. ; ordrng 1 W10910401 (ICE CONTAINER ) and 1 W11099702 (PANEL UI) and 1 W11204892 (ICE DOOR) and 1 W11228132 (SHAFT) and 1 W11251709 (WATER PADDLE)"
Near Dripping Springs, TX 78620
Robert
Job Details: 03/13/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on job for complaints of no power. Found no power supply from pump. Replaced pump an now unit working properly. No leaks detected at time of service.
Near Austin, TX 78750
David
Job Details: 03/13/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to diagnose dryer with door handle issue. Examined unit and found broken clips on existing door handle. Need to order new handle to resolve. Ordered W10861225, handle. .; ordrng 1 W10861225 (handle)"
Near Austin, TX 78750
David
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDTE204ESS4 "Arrived on site to diagnose dishwasher that is not fully dissolving soap pods. Performed diagnostic and found no error codes. Customer informed me that the soap is not fully breaking down still and leaving some white film on the dishes. Test cycles are showing no failure and all components working as designed. Temp checked tap water on hot and found it reaches 114 degrees, which is a tiny bit cool and can go up. Recommended temp is 120 - 125. Called tech line and talked to Chris to report finding, SR7726832592, Chris. Advised customer that they just use the high temp settings and increase water temp, as well as try a new batch of soap as dry soap may not dissolve. No failures can be found at this time, and all is working as designed. Call complete."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for refrigerator not cooling. Inspected unit and found ice buildup on freezer evaporator. Performed diagnostics mode and found defrost sensor opened. Measured at control found with range. Found control not reading sensor. Will need to replace both controls and test sensor diagnostics mode. ; ordrng 1 W11196400 (CONTROL) and 1 W11214887 (UI)
Near Leander, TX 78641
Paul
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL MFX2876DRM00 Arrived onsite for a refrigerator to replace previous diagnosed parts. I installed a control kit consisting of the main UI and main control. I tested the unit and the refrigerator temp is dropping normally and is working as designed. I let the temp drop to 47 degrees and it was continuing to drop. Call complete.
Near Temple, TX 76501
Jonathan
Job Details: 03/13/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site for a washer that is not spinning out clothes. Inspected unit and work area. Placed unit in service diagnostics and found no error codes. Tested unit in an auto test and unit ran as designed. Tested unit and a high speed span and the unit worked as designed. I called tech line and spoke to Rich SR# 7727364129. He advised the issue was either an issue with an overload, under load, or detergent. He advised to make no repairs. Call complete."
Near Leander, TX 78641
Jonathan
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site to install previous diagnosed part. Removed failed dispenser and installed new. Performed diagnostics mode and tested all operations. All tested good, no water leaks detected."
Near Burnet, TX 78611
Jonathan
Job Details: 03/13/2020
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 "Arrived on site to install previous diagnosed part. Gained access to inlet valve. Removed faulty inlet valve and installed new. Tested operation and found working as designed. Checked filter head housing and found dripping to bad inlet valve. Found temperature for fresh food section set at 36°. Recommenced setting is 38°. Left at 36° due to customer recommendation. All tested good, no water leaks detected."
Near Austin, TX 78754
Jacob
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for unit not washing dishes, dishes coming out dry. Tested unit. Found pump and motor was bad. Replaced pump and motor. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Georgetown, TX 78633
James
Job Details: 03/13/2020
OVEN KITCHENAID KEBC208KSS04 Arrived on site and found lower convection fan making a loud squealing sound when running. Found fan motor has failed. Installed new and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78628
James
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site and found no ice production. Found ice maker jammed and failed mid harvest. Installed new ice maker. Unit tests good. Job complete
Near Austin, TX 78737
Kevin
Job Details: 03/13/2020
OVEN WHIRLPOOL WOS72EC0HS "Arrived on site and inspected oven and found it is in demo mode, turned demo mode off and confirmed it is operating properly by preheating. Took 1 picture. Oven is now operating properly. Job complete"
Near Round Rock, TX 78665
Tyler B.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Arrived to inspect unit with filter stuck in housing and items freezing in RF. Found diffuser stuck open and loud replaced and tested properly. Replaced filter housing and tested good
Near Kyle, TX 78640
Leonardo
Job Details: 03/13/2020
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site to test unit for fan turning on by itself. Test unit and found unit turned on by itself due to heat from stove. Also customer said he has been having issues with electrical stuff different breaker turning off by them self one of them being the microwave. Called tech,line and test unit with techline nothing found unit working as designed. SR#7727365241 advised customer to get electrician to check breaker box job complete"
Near Spicewood, TX 78669
Brandon
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDTE204GPS0 "Arrived on site for customer complaint of unit not washing properly, found debris in water line caused water valve to fail, I flushed water line and replaced water valve, unit tested good.
Near Dripping Springs, TX 78620
Robert
Job Details: 03/13/2020
WASHER MAYTAG MVWB765FW0 "Arrived on job for complaints of not working. Found console non responsive, checked power supply, good. Replaced console and washer now operating properly. No leaks detected at time of service."
Near Austin, TX 78723
Jacob
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite for unit not finishing cycles. Tested unit in diagnostic mode, got F4E3 error code. Sump and motor W11085683 needs to be replaced. No issues at this time. Job complete.
Near Austin, TX 78741
Jacob
Job Details: 03/13/2020
DRYER ROPER RED4516FW0 Arrived onsite for unit not turning on. Tested unit. Found that thermal cutoff was burned out. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78702
Jacob
Job Details: 03/13/2020
RANGE FRIGIDAIRE FGIF3061NFF Arrived onsite to replace part ordered by previous tech. Replaced both parts. Tested unit. Unit test good. No issues at this time. Job complete.
Near Leander, TX 78641
Paul
Job Details: 03/13/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the control panel and the control bracket. I tested the unit and it worked as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/13/2020
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for washer not getting water. Tested and inspected unit and found failed water valve housing. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
James
Job Details: 03/13/2020
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site and tested operation. Found water filling very slowly. Customer has unit connected to an R/O system. Tested water flow to unit and found proper pressure. Unit has failed inlet valve. Installed new and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Jonathan
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for refrigerator not making ice. Inspected unit and found fill tube frozen. Thawed fill tube and cycle ice maker. Found no water going to ice maker. Performed diagnostics and checked water going to valve and found pressure good. Disconnected water line to valve and cycled ice maker. Found 111 volts to valve. Found failed valve. Removed failed valve and installed new. Ran ice maker cycle. All tested good, no water leaks detected."
Near Austin, TX 78758
Tyler B.
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived to inspect unit with no water and RF door not sealing, found no water supply hooked up. Attempted to adjust door but was unsuccessful at getting a good seal, door seems warped, and would need replacement ; ordrng 1 CNOTE (OFFICE RS ) and 1 LW10912126 (dor-fip)"
Near Temple, TX 76502
Jonathan
Job Details: 03/13/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for refrigerator that is making a loud sound. Inspected unit and work area. Customer advised that the issue was with the damper. After opening the door and the damper closed, customer advised that she heard the same sound but it’s usually louder in the evenings. I tested the unit in service diagnostics on the damper control test to verify this issue and ran through other fans to be sure that this was her problem. She advised that this was the only problem with the unit. Replaced damper control and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78730
Luis
Job Details: 03/13/2020
REFRIGERATOR GE ZISP480DXBSS Arrived on site for dispenser issues. Found dispenser ice door sticking and not closing correctly,found excessive mold on crank and ice door,found solenoid rusted causing door not to seal. WR17X10706, WR62X10055 and WR17X11653"
Near Leander, TX 78641
Lou
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator ice maker leaking. Upon further inspection, I found the ice maker is operating as designed. I found the water dispenser is still leaking from the spigot. I contacted Techline and spoke to Rich and advised of my findings and previous repairs. Rich advised to use some manufacturers vegetable based silicone grease at the water lines set the top left hinge. Rich provided part #542638 for the grease and advised that it would seal the water line connections and stop the water dispenser leaking/dripping. He provided File #7727362624. I had some grease in my van stock (#542638) and I applied it to both water line connections at the top left hinge and tested the water dispenser. The dispenser continued to drip water from the spigot. I advised the customer of techlines recommendations and my attempted repair. Also provided the customer with the file number and advised they would have to contact Whirlpool customer servic
Near Round Rock, TX 78681
Paul
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite for a refrigerator with a no cool condition. I found one of the sealed system components working. I did a power reset and everything came on and is working as designed. Ms stated she had had a power glitch about the time the problem started.
Near Pflugerville, TX 78660
Andy
Job Details: 03/13/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave making noise and shutting off. Tested and inspected unit and found failed fan motor. Ordering needed part and will return ; ordrng 1 W11252443 (motor-fan)
Near Leander, TX 78641
Lou
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator frost build up in the FC section. Upon further inspection, I tested temps in the FC=10 degrees & RC=38 degrees. When I opened the FC door, I found a large amount of frost on the left side and towards the middle of the FC section. Found the light switch frozen closed. I advised the customer that at some point, the freezer door was left cracked open and allowing warm air into the FC section creating the frost build up. Also found the unit was not level and also due to no food in the freezer, the drawer wasn’t weighted down to be able to close securely. I removed the frost from the freezer and light switch and cleaned the water residue out. Leveled the unit and tested the door closure. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Paul
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for a refrigerator that stopped cooling again. Mr stated the unit cooled for about 24 hours and the ice bin filled with ice then it started dripping from the dispenser. I checked the system for leaks and found a small refrigerant leak on the evaporator. I recovered the refrigerant, replaced the evaporator, and vacuumed the system. The system held a 30 psi vacuum for 20 minutes. I charged the system with 4.50 oz’s of R134A. I tested the unit and it had a good frost pattern and is working as designed. Call complete."
Near Georgetown, TX 78628
Al
Job Details: 03/13/2020
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived to inspect wall microwave with display, but won’t respond and start or cook.Looking at previous call from this particular unit, it will need an inverter, UI and magnetron to complete the repair.Ordering inverter, magnetron, UI, Authorization.Office to reschedule with customer for return service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10217711 (INVERTER) and 1 W11346197 (MAGNETRON ) and 1 WPW10420954 (PANEL CONTROL )"
Near Austin, TX 78729
Tyler B.
Job Details: 03/13/2020
DRYER WHIRLPOOL MEDB765FW0 "Arrived to inspect unit not heating. Found heater and fuses and voltage good, replaced control and now operates properly"
Near Driftwood, TX 78619
Robert
Job Details: 03/13/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on job for complaints of flames too high. Adjusted the gas flow at the valve to lower the flame.
Near Killeen, TX 76549
Al
Job Details: 03/13/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived to inspect washer leaking.Found the unit leveling feet to be out of balance.I adjusted the feet, ran diagnostics test mode and unit didn’t leak.Customer within 180 Instruct timeframe Job complete"
Near Austin, TX 78730
David
Job Details: 03/13/2020
WASHER WHIRLPOOL WFW92HEFW Arrived on site to install missing rotor bolt. Installed new rotor bolt and retested unit. Unit is now leaking water from the bottom corner. Spoke with CW who will schedule us to come back when customer is in town again. Soaked up water under unit prior to leaving.; saved tckt
Near Austin, TX 78759
Tyler B.
Job Details: 03/13/2020
REFRIGERATOR LG LFXC24726S "Arrived to inspect unit with no ice. Found motor was stuck, replaced ice maker and tested good"
Near Waco, TX 76704
Jonathan
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for refrigerator that still not dispensing water. Inspected unit and work area. Customer had changed out filter so I tested the unit and water would not dispense. Replaced filter housing and tested unit. Unit is working as designed. call complete.
Near New Braunfels, TX 78132
Richard
Job Details: 03/13/2020
WASHER MAYTAG MVWB855DW1 "Arrived onsite for the washer not working properly. Ran diagnostics and found error code F7E9 locked rotor error code for lid latch. Took agitator plate off and found no debris washer went through test cycles just fine but did hear a slight noise from stator / rotor. ; ordrng 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
Near Austin, TX 78750
David
Job Details: 03/13/2020
WASHER WHIRLPOOL MVWB765FC2 Arrived on site to install previously diagnosed parts to resolve F6E3 comm errors. Installed console and control and retested. No further errors present. Calibrated unit. Unit is now working as designed. Call complete.
Near Austin, TX 78704
Luis
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for no cool. Fresh food reading 42° and freezer @ 30°. Removed both covers found no,traces of uv dye on connections or evaporator,removed compressor cover and no traces of dye in compressor compartment. Tapped into sealed system,ran diagnostics test 4,4-4 pressure reading 0 on low and 125 on high side,4-5 -10 on low side and 150 on high side.
Near Georgetown, TX 78628
James
Job Details: 03/13/2020
ICE MACHINE WHIRLPOOL WRF757SDEE01 Arrived on site and inspected ice maker. Found ice maker mold has cracked and is leaking water. Installed new ice maker and tested operation. U it tests good. Job complete
Near Georgetown, TX 78633
James
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and tested operation. Customer complaint of unit running constantly. Found operation normal and the sound is from the fans running to keep ice maker housing cold enough to make and keep ice. Unit operating as designed. Job complete
Near Austin, TX 78754
Jacob
Job Details: 03/13/2020
REFRIGERATOR AMANA ASI2575GRS01 Arrived onsite for unit not getting freezing/getting cold. Tested unit. Replaced All parts. Tested unit. Unit test good. No issues at this time. Did instruct customer that it will take 24hrs to see any results. Job complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/13/2020
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site for restricted air flow from cooktop. Performed diagnostics and tested burners. Found right front burner head warped causing failure. Removed burner head and installed new. Tested cooktop operation. All tested good.
Near Pflugerville, TX 78660
Andy
Job Details: 03/13/2020
REFRIGERATOR LG LFXS30766S00 "Upon arrival found unit cooling, customer stated that another company came out and recharged unit so that unit will cool for the time being. Prior tech said unit is leaking from condenser. Tested and inspected unit and spoke with CS. Found compressor, condenser, and evaporators will need to be replaced. Ordering needed parts. Could not locate compressor or access valve. Ordering parts research for those parts. Office to schedule return trip. Authorization needed. 3 hour job. Authorization needed for additional labor as well. SS job.; ordrng 1 ACG75305802 (CONDENSER ) and 2 ADH73150210 (DRIER )s and 1 ADL73341415 (RC EVAPORATOR ) and 1 ADL73981017 (FC EVAPORATOR ) and 1 JIG (JIG) and 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (SS JOB) and 1 SEENOTE (3 HOUR JOB ) and 1 SEENOTE (OFFICE TO SCHEDULE )"
Near Dripping Springs, TX 78620
Robert
Job Details: 03/13/2020
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on job for complaints of not starting cycles. Found loose connection at door lock. Corrected the wire issue and test dishwasher. No leaks detected at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 03/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for refrigerator RC not cooling. Tested and inspected unit and found failed RC motor with harness and UI. Ordering needed part and will return Wednesday 3/18/20 instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Customer signed waiver. ; ordrng 1 W10849460 (cntrl-elec)
Near Wimberley, TX 78676
Robert
Job Details: 03/13/2020
OVEN WHIRLPOOL WFE505W0HS1 Arrived on job for complaints of no display. Found loose connection at terminal block. Repair wires and test operation.
Near Dripping Springs, TX 78620
Robert
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL KDTE104EWH1 Arrived on job for complaints of not working. Ran diagnostics and found the wash motor not working. Will need sump WPW10605057.; saved tckt
Near Cedar Park, TX 78613
Lou
Job Details: 03/13/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "arrived on site to inspect dishwasher leaking from valve area. Upon further inspection, found the unit pulled out from the cabinet. Customer advised that when he installed the water line and turned the water on, the valve began to leak on the blue plastic area. I reconnected the water line to the valve and turned the water on and it did not leak. I disconnected the valve from the water lines and inspected it and didn’t find any cracks. I replaced the valve and connected the water line to it and tested the unit. The unit operated as designed with no leaks. No leaks observed during service, job completed."
Near Austin, TX 78732
David
Job Details: 03/13/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer that was causing lights in house to flicker when agitating. Performed diagnostics and verified that on agitation cycles, lights in the house dim a bit. Called tech line and spoke with David SR7727366286. Per tech line checked breaker and verified it was 20amp, which is within the normal range for the unit. Checked voltage drop at another outlet and did find a 3 volt drop every agitation cycle. Unit is not pulling* over 20 amps at this time, and is showing to be on a dedicated circuit. Shut off Breaker for washer and only the washer stayed off, showing dedicated circuit. Per tech line this is a house wiring issue, since unit should be on its own circuit and with amp draw that low it’s not surging or over pulling voltage. Recommended homeowner have an electrician check out the house wiring and resolve and issues present. Call complete."