Service History 485

Near Buda, TX 78610
Jacob
Job Details: 07/13/2020
WASHER MAYTAG MVWB835DW0 Arrived onsite for F6E2 communication error. Tested unit. Got error code F6E2. Got authorization to replace both UI console and panel. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Lockhart, TX 78644
Richard
Job Details: 07/13/2020
REFRIGERATOR GE GFE28GYNBFS Arrived onsite for the refrigerator not cooling. Installed new start device and compressor stated running and is cooling. Complete
Near Temple, TX 76502
Jonathan
Job Details: 07/13/2020
WASHER MAYTAG MVWC360AW0 "Arrived on site for washing machine that is not spinning up close or starting the cycle. Inspected unit and work area. Placed unit and service diagnostics and found an F7E6 (motor fault) error code. Tested resistance to the motor circuit and found proper resistance. Checked connections to the shifter and found proper connections when looking underneath, found two wire motor connections stripped from the connector. Reattached wires to the connector heading to the motor. Tested unit. Unit is working as designed. If customer calls back, customer will need wire harness. Call complete."
Near Belton, TX 76513
Tyler
Job Details: 07/13/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer that was not spinning pulls out all the way.
Near Austin, TX 78749
Jacob
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL ED5LHAXWB00 Arrived onsite for unit not cooling on both sides of the unit. Tested unit. Found that start device was bad. Replaced start device. Compressor kicked on. Unit started cooling after 10min. No issues at this time. Job complete
Near Austin, TX 78732
Wesley
Job Details: 07/13/2020
REFRIGERATOR KENMORE 40141003010 Arrived onsite and found dispenser pad to be sticking. Advised customer that pad could be replaced.
Near Waco, TX 76705
Jonathan
Job Details: 07/13/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for a washing machine that is making a sound while spinning. Inspected unit and work area. Placing it in service diagnostics and found an F0E5 (unbalanced load) error code. Placed unit in an auto test and when unit came to the spin, the agitator started spinning and the basket started skipping and not catching on the agitator. Spun agitator and found the basket completely detached from the Cupler bolt inside. Attempted to remove agitator and found burnt black oil around top of agitator. Tried to pull off agitator and found the agitator completely seized up on the gear case. Unit will need outer tub, inner basket, hub kit, wash plate, and gearcase for full repair. Will need two techs for two hours. Ordering parts and office will need to contact customer when parts are available due to out of stock parts. ; ordrng 1 CNOTE (2 TECHS) and 1 CNOTE (2 HOURS) and 1 W10752719 (basket) and 1 W11219115 (OUTER TUB) and 1 WP8533928 (screw) and 5 WP8533953 (
Near Austin, TX 78724
Scott
Job Details: 07/13/2020
DRYER WHIRLPOOL WED5300SQ0 "Arrived on site for long dry times . Found air flow restriction . Ran temp checks, getting up 255. Found out side vent full of lint . Recommended cleaning exterior venting . Job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 07/13/2020
OVEN JENN-AIR JJW8330DDS "Arrived on site for oven not responding. Performed diagnostics and attempted to perform encoder test. Tested voltage to control and found correct. Will need to replace UI to repair. Inform customer that UI only comes in the color black. Removed failed UI and installed new. Tested all operations. All tested good.
Near Spicewood, TX 78669
Brandon
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to replace freezer door due to broken wires, I replaced door, unit tested good."
Near Spicewood, TX 78669
Brandon
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to replace freezer door due to broken wires, I replaced door, unit tested good."
Near Austin, TX 78741
Jacob
Job Details: 07/13/2020
WASHER AMANA NTW4516FW3 "Arrived onsite for unit not finishing cycle. Tested unit. Was getting error codes F8E1 long fill, F2E stuck key. Replaced valve and control. Tested unit. Unit test good. No issues at this time. Job complete"
Near Austin, TX 78717
David
Job Details: 07/13/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to diagnose dishwasher customer says is not drying dishes. Ran through diagnostic cycle and confirmed all functions working. Advised customer they need to run hot water first, use rinse aid since none was seen being used, and use the high temp options. Advised that as the plastic tub cured water would run off and it would dry better. All is working as designed with no water leaks, and customer advised on proper use and care. Call complete."
Near Austin, TX 78736
Leonardo
Job Details: 07/13/2020
OVEN KITCHENAID KODE500ESS02 Arrived on site to test unit for unit giving shorted keypad error. Replaced console test unit and unit test good job complete.
Near Round Rock, TX 78681
David S
Job Details: 07/13/2020
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to install previous diagnosed parts. I gained access to the heating element and replaced new. I turned the breaker back on and plugged the unit in. As soon as I put it into diagnostics and the motor came on the breaker tripped. I swapped the plug into the disposals outlet and tested the unit the operated as designed. I swapped back in the old heating element and tested it using the disposals outlet, the breaker tripped when calling for heat. I put the new heating element back in and tested again. Unit is operating as designed no water leaks detected. I spoke with the customer about having an electrician out to inspected the dishwasher outlet and the arc breaker.
Near Austin, TX 78729
Scott
Job Details: 07/13/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for UI panel damaged. Found also inner door cracked . Ordering inner door and bolt latch if needed . Marconi recommendation is to also replace vent gasket . No water leaks detected at time of service . Call to set return . ; ordrng 1 W10254545 (gasket,vent) and 1 W10274884 (latch asm) and 1 W10274908 (door-inner)"
Near Pflugerville, TX 78660
David S
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for fridge having ice build up in freezer. I spoke with the customer er and they already put the unit through a defrost. I inspected the unit and work area. I found no signs of an air leak anywhere. I replaced the control UI and spoke with the customer about how the UI is what control the defrost for the fridge. No water leaks detected job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 07/13/2020
DISHWASHER GE GDF530PSM0SS Arrived for dishwasher not draining. 120 volts supplies to drain pump. Drain pump not draining. Replaced pump. No leaks detected.
Near Austin, TX 78741
Jacob
Job Details: 07/13/2020
WASHER WHIRLPOOL WTW7300DW1 Arrived onsite for unit giving error code. Tested unit. Found that lid is not closing correctly for latch to work. Ordered part. Rescheduled with customer. ; ordrng 1 W11101059 (lid)
Near San Marcos, TX 78666
Kevin
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site and inspected refrigerator and found it is unplugged, after connecting to power compressor is getting voltage but not running. Replaced start device and compressor began running but start device began tripping. Either new start device is faulty or compressor is. Replace start device again before performing sealed system repair.; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAPORATOR )"
Near Austin, TX 78749
Luis
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for cooling complaint. Found evaporator incased in ice,ran diagnostics bimetal reading open, replaced fan motor assembly that includes bimetal diagnostics still reading open replaced main control,ran diagnostics unit ran through a defrost cycle."
Near Lockhart, TX 78644
Richard
Job Details: 07/13/2020
DRYER GE GTD72EBSNWS Arrived onsite for the dryer making a noise. During testing could not duplicate the noise. Advised customer to monitor and to take a Video recording of the noise if it comes back. Complete
Near Killeen, TX 76549
Al
Job Details: 07/13/2020
DRYER ROPER RED4516FW0 "Arrived to inspect dryer not heating.Confirmed the complaint and tested voltage at the outlet and got L1/L2 =36 L1/N=18, L2/N=18.Issues were with the outlet, not the dryer.Customer will contact an electrician for repairs.Job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 07/13/2020
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site for oven turning on by its self. Customer stated that breaker is tied in with garage door and lights. Inspected unit and work area. Performed diagnostics mode and checked error codes. Found several F6-E0 errors. Callled Whirlpool tech support and spoke with Austin. He stated unit should be on it’s own circuit breaker. Spoke with customer on issue. (SR# 7728300830). At time service all tested good.
Near Meadowlakes, TX 78654
James
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL Wrx735sdbm00 Arrived on site and tested operation. Found unit not cooling and compressor not running. Accessed compressor and found no voltage to compressor. Tested voltage at control and found control not outputting voltage to compressor. ; ordrng 1 AUTHO (AUTHO ) and 1 W11035835 (cntrl-elec)
Near Waco, TX 76712
Jonathan
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for refrigerated it’s not cooling in either freezer or refrigerator sections. Inspected unit and work area. Found unit in no cooling mode. Turn the cooling on and checked amperage at the compressor. Customer asked what the sound was that it was making. I advised him that that was his compressor. He advised that it had not made that noise since the no cooling situation started. I checked amperage at the compressor and found proper amperage. Checked the refrigerator for cooling and found the unit cooling. Unit is working as designed. Call complete.
Near Austin, TX 78750
David
Job Details: 07/13/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site to diagnose washer that had made some noise and dropped cam pulley. Performed diagnostic. Customer said bolt came off the gearcase shaft, and the cam pulley and belt wore a hole in the shield. Replaced cam assembly, and new belt. Retested and unit is now working as designed. Customer requested we direct ship the, a new shield and they will self install. All is now working as designed, shipping customer new shield. Call complete.; ordrng 1 W11409708D2C (SHIELD D2C)"
Near Temple, TX 76502
Jonathan
Job Details: 07/13/2020
WASHER MAYTAG MHWE400WW01 "Arrived on site for washer that is flashing an F 21 code. Inspected unit and work area. Please do not in service diagnostics with an F21 (long drain) error code. Placed unit in auto test and found the drain pump not pumping out all the water. Replaced drain pump and found excessive build up going into the filter causing the drain pump motor to fail. Tested unit again in an auto test and unit worked as designed.
Near Pflugerville, TX 78660
David S
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13
Near Bastrop, TX 78602
Kayman
Job Details: 07/13/2020
WASHER WHIRLPOOL WTW7040DW0 Arrived onsite for washer making loud noise in spin. Upon inspection I found gear case oil on the underside of the unit on the drive system and inner walls. Will need a new gear case and drive system. I could not get authorization for the repair so the residents extended warranty provider will be reaching out to discuss options. Job complete.
Near Lakeway, TX 78734
Brandon
Job Details: 07/13/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for customer complaint of unit not producing ice, found failed water valve, I replaced valve, once water was entering reservoir the recirculating pump also failed, I replaced pump unit tested good. There was a leak coming from water filter/housing, instructed customer to replace filter.
Near Pflugerville, TX 78660
David S
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL W8TXEWFYB03 "Arrived on site for fridge not cooling properly. I inspected the unit and work area. I spoke to the customer about the fridge and they stated it cools properly every other day. I put the unit into a forced defrost and found the heater working, the bimetal is working and thermistor and motor evap are working as designed.
Near Georgetown, TX 78633
Jonathan
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found unit completely empty. Customer stated she lost power earlier in the week and placed all items in different unit. Measured temperature in ice container and found at 40°. Measured in FC at 4.5° and RC at 38°. Performed diagnostics mode and tested ice fan and found activating. Removed ice box and disassembled. Found wrong ice maker was installed. No charge to customer (CS). Office to schedule appointment when ETA is available. Customer requested JS for return.; ordrng 1 SEENOTE (SCH APT & REQ JS) and 1 W11294907 (ICE MAKER)
Near Austin, TX 78750
David
Job Details: 07/13/2020
REFRIGERATOR GE GSS22KGPCCC "Arrived on site to diagnose refrigerator that was not making ice and leaked. Performs diagnostic on unit. Tested a harvest cycle in icemaker. Icemaker was clunking and grinding and moving exceptionally slow. Found valve was still filling during harvest. Unit likely got stuck in harvest and kept going, constantly filling the bucket. Had ice in mold, with excessive water fill. Recommended new icemaker.Replaced icemaker and turned valve back on. Unit is no longer leaking. When temp is normalized the unit will work as normal. Call complete."
Near Austin, TX 78730
Wesley
Job Details: 07/13/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite and was advised that icemaker would not keep up with demand. Found water and pumps and condenser fan operating as designed. Dropped thin sheet of ice while onsite. Tested again from power off. Also a thin sheet. Found is set on thick setting. Replaced bin. Thermistor. In event of repeat symptoms order the control. Isolated functions are operating as designed.
Near Austin, TX 78737
Robert
Job Details: 07/13/2020
WASHER MAYTAG MVWB835DW4 Arrived for washer tub off balance and making loud noise. Found spin basket off balance causing machine to shake with no clothes in it. Need spin basket replaced. Send RJ only. No leaks detected. ; ordrng 1 W10811960 (spin basket)
Near Bastrop, TX 78602
Kayman
Job Details: 07/13/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not agitating clothes and clothes being dirty at the end of the wash. I found the washer pushed up against the corner of the restroom next to the toilet on a very tight space. I tried to maneuver the dryer out to access underneath the washer but was unsuccessful. I advised that the washer would need to be pulled out in the open for us to do the repair. From the sound of the washer in high spin it will need a new gear case and drive system. Office to RS. ; O-emld tckt
Near Waco, TX 76712
Jonathan
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator that still having lighting issues. Inspected unit and work area. Customer said that the issue now is completely different than the one prior. They said that the issue now is that their side lights and deli drawer lights are flickering. Tested all lights and found the left deli drawer light causing the lights to flicker. Replaced deli drawer light and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78739
Robert
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of not cooling. Customer said evaporator frosting again. Removed shelf and drawers to get access to cover. Found cover not sealed properly per tech sheet figure #4. Ordering cover. Screw still in place. Will need to replace harness and cover on return. ; ordrng 1 W11211387 (COVER)
Near Kingsland, TX 78639
James
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived on site and installed new hinges. Added shims to rear right and leveled unit. Unit tests good. Job complete
Near Buda, TX 78610
Kevin
Job Details: 07/13/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing thermal fuse also found one leg of 120 V is missing. Confirmed that plug is good. And electrician will be needed to correct power, job complete"
Near Georgetown, TX 78633
Jonathan
Job Details: 07/13/2020
WASHER MAYTAG MHWE450WW01 "Arrived on site for washer not starting all the time. Customer stated that sometimes when pressing start key unit would not start. Performed diagnostics and tested start operation. Found key responsive. Tested several times and found key responsive. Issue would be with UI.
Near Georgetown, TX 78633
Jonathan
Job Details: 07/13/2020
DRYER MAYTAG MEDE500VW1
Near Georgetown, TX 78633
Jonathan
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for refrigerator RC door pin popping up. Inspected unit and work area. Found RC door rubbing door hinge. Inspected bottom hinge and found door raised to far up (see SD-Pic). Found top hing and pin will need to be replaced and unit will need to be leveled. ; ordrng 2 4387828a (shim)s and 1 W11409290 (HINGE) and 1 WP2182181 (PIN) and 2 wp2177331 (SHIM)s"
Near Austin, TX 78748
Jacob
Job Details: 07/13/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived onsite for unit not drying dishes. Put unit in diagnostics. Got F5E1 error code. Tested unit. Unit working as designed. Called Techline to report findings. Suggested to give customer instruct on the unit. Also says no issues to fix on unit. Got Sr#7728300409. No leaks at this time. Job complete
Near Belton, TX 76513
Jonathan
Job Details: 07/13/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door lock and drained unit. Replaced drain pump and reassembled. Tested unit in service diagnostics and unit is working as designed. Call complete.
Near Austin, TX 78748
Jacob
Job Details: 07/13/2020
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite for unit not drying clothes correctly. Tested unit. Unit test good. The air duct tube was really long. Possibly that it was too long for air to escape the unit to dry. Let customer know of issue. No issues at this time. Job complete
Near Niederwald, TX 78640
Jacob
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for ice maker working from time to time and ice clumping together and finding some water leaking on the side of the ice maker door. Looked at unit. Found that unit is making full bucket of ice with no problem. Let customer know that the ice needs to used to allow the auger to break up the ice inside the bucket. No leaks at this time. Job complete
Near Austin, TX 78730
Wesley
Job Details: 07/13/2020
WASHER MAYTAG WFW94HEXW2 Arrived onsite and found unit f6e2 error and no function.
Near Temple, TX 76502
Jonathan
Job Details: 07/13/2020
ICE MACHINE WHIRLPOOL KUID308ESS0 "Arrived on site for ice machine that is not making ice. Inspected unit and work area. Placed unit in service diagnostics and water valve would not actuate or bring in water when in the fill test. Ran unit through the field test again and checked voltage going to the valve. I found 120.4 V going to the valve. Please connect her back on the valve and tested the field test again. Valve would not bring in water.. ; ordrng 1 W10897719 (valve) and 1 WPW10489122 (pump RECIRCULATING ) and 1 WPW10489125 (pump RESERVOIR DRAIN) and 1 WPW10511923 (thermistor)"
Near Bastrop, TX 78602
Kayman
Job Details: 07/13/2020
DISHWASHER MAYTAG MDB8959SKW0 Arrived onsite to install previously diagnosed parts. As I was inspecting the unit I found a wire in the junction box was very loose and not secured to the terminal block correctly. I reconnected the wire in the correct secure position and tested the unit. Drain pump is draining but I found that there is still some water left in the tub once the 2 min drain cycle is complete. I found that the drain line goes from the DW straight down in a hole in the floor under and back up into the under cabinet to the kitchen sink. At some point the drain line connects to a 2 in diameter black hose that connects to the sinks P trap. The pump is not rated to pass water through that extra 2 inch diameter line. I explained my findings to the customer and what needs to be done to to the hoses to optimize the function of the drain pump. Job complete.
Near Belton, TX 76513
Jonathan
Job Details: 07/13/2020
ICE MACHINE GE ZDIS150WSSD "Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced external drain pump and tested unit. Unit began to fill, recirculate, and drain out as designed. Unit went through a clean and ice making cycle and was beginning to form ice. No water leaks detected at water lines. Unit is working as designed. Call complete."
Near Austin, TX 78738
Robert
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of low ice production. Ran diagnostics and found no error code fan working but container blockage door not closing properly. ; ordrng 1 W10919724 (door-ice)
Near Austin, TX 78702
Luis
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool. Removed evaporator cover,found traces of oil where thermistor clips to evaporator. Replaced evaporator found thermistor heavily discolored ran diagnostics found fan motor was pulsating and powering on and off,removed connection found broken pin between brown and red wire.
Near Austin, TX 78733
Leonardo
Job Details: 07/13/2020
DISHWASHER JENN-AIR JDTSS244GL0 Arrived onsite to test unit for kick plate missing. Test unit and found k isolate was on but it was high and you couldn’t see it. Secured kickplate correctly test unit and unit test good job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM02 "Arrived on site to inspect fridge for not cooling, upon inspection found the evap restricted
Near Leander, TX 78641
David
Job Details: 07/13/2020
DRYER WHIRLPOOL WED9290FW0 "Arrived on site to install previously diagnosed parts to resolve broken door on lint trap cover. Replaced cover, and lint screen housing, as well as screen. Cleaned inside of unit and removed lint per use and care guide. Reassembled and retested. ALl is working as designed at this time. Call complete."
Near Austin, TX 78724
Scott
Job Details: 07/13/2020
RANGE AMANA AGR5330BAB Arrived on site and replaced switch harness . Unit is now lighting on all 4 burners . No gas leaks detected at time of service. Job complete.
Near Killeen, TX 76549
Al
Job Details: 07/13/2020
WASHER MAYTAG MHW6630HW0 Arrived to inspect front load washer F8E1 Valve Failure.Confirmed the complaint through diagnostics test mode.Removed and replaced the both valves.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete.
Near Austin, TX 78734
Brandon
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KSSC48FTS00 "Arrived on site for customer complaint of noise issue, found ice build up around fan motor due to something that leaked onto fan motor, no leak coming from ice maker or valve, no defrost issue, I removed ice build up, unit tested good.
Near Belton, TX 76513
Tyler
Job Details: 07/13/2020
WASHER WHIRLPOOL WTW5100HW0 "Arrived on site for washer tub shaking. Upon further inspection I found that all 4 support dampening rods are bad causing machine to dance around laundry room. Unit also isn’t allowing lid to shut all the way because of 2 bad lid hinges. Office to reschedule once we have confirmation of when support dampener rods will be in; ordrng 1 W11128305 (HINGE (LEFT)) and 1 W11128306 (HINGE (RIGHT)) and 1 W11396716 (DAMPER ASSEMBLY, TUB SUSPENSION SET OF 4-)"
Near The Hills, TX 78738
Robert
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KBFO42FTX05 Arrived on job for complaints of frost in freezer. Found no errors with gasket but rails for bottom drawer not allowing door to close tightly. Will need to research part ; saved tckt
Near Lampasas, TX 76550
Al
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator freezing food in the refrigerator compartment.Confirmed the complaint and found the previous company A&E recently serviced this unit and left the temperatures @ -4 degrees in the refrigerator and 32 degrees in the refrigerator compartment.I set the temperatures to recommended on both sections and diagnostics tested the unit and all functions were fully operational.Customer told to wait approximately 24 hours for unit temperatures to change.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
David S
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRS571CIDW00 Arrived on site for ice maker not working. I inspected the unit and work area. I found the ice make tray stuck. I trie to un and ice maker harvest and I kept getting error code 23. I checked both the switches and both are working as designed. I checked the wiring at the door hinge and found everything intact. The ice maker will need to be replaced. I am ordering the ice maker W10873791. ; ordrng 1 W10873791 (icemaker)
Near Manchaca, TX 78652
Leonardo
Job Details: 07/13/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to test unit for display not working. Tested unit and found bad control display. Replaced display, tested unit and unit functions correctly. Job complete."
Near Bastrop, TX 78602
Eman J.
Job Details: 07/13/2020
REFRIGERATOR GE GZS22IMNBHES "Arrived onsite for refrigerator not making ice. Tested system. Found ice maker, valve and control faulty. Ordering valve WR57X30891, main control WR55X31697 and ice maker WR30X10093. ; ordrng 1 WR30X10093 (icemaker asm) and 1 WR55X31697 (BOARD T MAIN SXS SS) and 1 WR57X30891 (VALVE ISOLATION ASM)"
Near Cedar Park, TX 78613
David S
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site to install previous diagnose parts. I removed the failed UI and replaced with new. I tested the fans and thermistors and all are operating as designed. No water leaks detected. Job complete.
Near Buda, TX 78610
Jacob
Job Details: 07/13/2020
DRYER ROPER RGD4516FW0 Unit not heating in certain control position on timer. Tested unit. Found that timer isn’t working for heat timer position. Ordered new timer. Rescheduled with customer. ; ordrng 1 W10857611 (timer)
Near Horseshoe Bay, TX 78657
James
Job Details: 07/13/2020
RANGE JENN-AIR JGRP548HL00 Arrived on site and tested operation. Found right oven door locked closed. Unlocked and reset lock motor. Door opens and closes properly. Found bake burners and broil burner have not been converted. Installed correct orifices and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78664
David S
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to install previous diagnosed parts. I gained access to th fresh food evaporator and installed a new evap motor harness, I secured the thermistor to the evap with foil tape and a zip tie. I gained access to the freezer evaporator and installed a new motor evap harness and secured the thermistor to the customer evap with foil tape and zip tie. I replaced the control UI with a new one. I powered the unit back on and made sure everything was activating. I changed the defrost mode from Adaptive to basic defrost, so the unit will defrost every 8 hours instead of 96. Unit is operating as designed, no water leaks detected.
Near Cedar Park, TX 78613
David
Job Details: 07/13/2020
WASHER MAYTAG MVWB835DW1 "Arrived on site to diagnose leak coming from washer. Performs diagnostic cycle and found off balance load error, and inlet temp thermistor error. Ran unit and found water in the back left corner. Found valves and housing leaking. Replaced valves and housing and retested. Unit is no longer leaking.
Near Austin, TX 78721
Scott
Job Details: 07/13/2020
DISHWASHER WHIRLPOOL MDB4949SDZ0 Arrived on site for not filling dishwasher .No water leaks detected at time of service. Job complete .
Near Austin, TX 78703
Leonardo
Job Details: 07/13/2020
RANGE GE CGY366P2M1S1 "Arrived on site to test unit not igniting. Tested unit and found bad glow bake ignitor. Replaced bake ignitor, tested unit and unit heating correctly.
Near Austin, TX 78704
Leonardo
Job Details: 07/13/2020
DISHWASHER KITCHENAID KDTM804ESS1 Arrived on site to test unit for leaks. Tested unit and found leak coming from diverter. Need to replace pump and motor. Also found that heating element is warped and has calcium buildup. Ned to replace heating element. Ordering heating element W10703867. .; ordrng 1 W10703867 (HEATING ELEMENT )
Near Round Rock, TX 78681
David S
Job Details: 07/13/2020
DISHWASHER GE GDT655SSJ4SS Arrived on site for dishwasher not washing dishes and melting plastic cups. I inspected the unit and work area. I put the unit through diagnostics and found no fault codes. I ran a diagnostics cycle and found the washer pump not working properly. I replaced the failed wash pump and replaced with new. I tested the unit and it works as designed. No water leaks detected.
Near Austin, TX 78728
Wesley
Job Details: 07/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite and replaced outer due to glass breaks. Unit is now correct.
Near Kingsland, TX 78639
James
Job Details: 07/13/2020
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived on site and installed new harness and sump assembly. Ran diagnostics to test operation. Unit tests good and all water connections dry at time of service. Job complete
Near Bee Cave, TX 78738
Robert
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS7 Arrived on job for complaints of low water pressure. Found no water flowing through the filter head. After replacement test operation water flow good. No leaks detected at time of service.
Near Waco, TX 76707
Jonathan
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Around on site to finish job. Inspected unit and work area. Soldered on Tube line to evaporator and charged unit. Unit ran as designed for 10 to 12 seconds before hearing what sounds to be a restriction in the line. Tested pressures and found the low side in a vacuum at -25 psi and the high side sitting at 125 psi. Unsoldered evaporator Tube and found oil mixed in with the refrigerant. I vacuumed out the lines, recharged unit and vacuumed out the lines again. Charged unit and unit flowed normally again this time for 6 seconds before restricting. Let out charge and still found oil in the refrigerant. At this point, we have vacuumed out the system seven times and recharged it and are still getting oil in the refrigerant causing a restriction.
Near Kingsland, TX 78639
James
Job Details: 07/13/2020
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site and installed new mag, cap, diode, blower and interlock kit. Tested operation and found unit working properly. Job complete"
Near Austin, TX 78738
Robert
Job Details: 07/13/2020
MICROWAVE GE PEM31SM2SS Arrived for microwave staying on. Found bad control board. Ordered control board and tray roller. ; ordrng 1 WB06X10304 (microwave tray rolle) and 1 WB07X11090 (control panel asm bk)
Near Harker Heights, TX 76548
Al
Job Details: 07/13/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer tripping the breaker. Ran diagnostics test mode and unit had no errors.Customer has unit on GFCI which has been an issue since his previous washer.Customer will have breaker replaced.All water lines were dry at the time of service.Job complete
Near Austin, TX 78738
Brandon
Job Details: 07/13/2020
ICE MACHINE KITCHENAID KUIC15NLTS1 "Arrived on site for customer complaint of unit over producing ice, found failed thermistor.
Near Austin, TX 78724
Scott
Job Details: 07/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave not responding to commands . Found door not closing properly . Had to push door to get light off and start . Ordering hinges , and inner door if needed . Call to set return ; ordrng 1 W10687342 (door/mw) and 2 W10874474 (hinge-door)s"
Near Lampasas, TX 76550
Al
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived to install previously ordered part.Removed and replaced the UI.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78628
Jonathan
Job Details: 07/13/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for oven not operating. Inspected unit and work area. Attempted to put in diagnostics and UI would not respond. Turned circuit breaker off and on. Performed diagnostics mode and checked fault codes. Found fault F6-E0. Checked UI connection and found good. Found UI will need to be replaced.; ordrng 1 SEENOTE (SCH APT) and 1 W11296171 (UI)
Near Pflugerville, TX 78660
David S
Job Details: 07/13/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave not running. I entered diagnostics and Found error code f6e4. According tech sheet both control W11261167 and possibly the UI W11297726. When I try and run the units microwave, it shuts right off. Customer stated they have to push the door in hard to get it to work. I tried to do the same and the unit wouldn’t work for me. I am ordering the control and UI to complete the repair. I also found the unit not connected to WiFi, I spoke to the customer about getting the unit connected to WiFi and the whirlpool app. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297726 (console)"
Near Dripping Springs, TX 78620
Robert
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL GS6SHEXNL00 Arrived to ice maker not producing ice. Found Ice maker gear module was broken due to normal wear and tear. Replaced ice maker. No leaks detected.
Near Round Rock, TX 78681
David S
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for fridge leaking. When I arrived the customer had the water shut off. I pulled the fridge out and inspected the water valve, when I turned the water back on the after flame started leaking. I replaced the water valve with a new one. I turned the water back in and there was no more leak. I tested the water dispenser and it is working as designed. No water leaks detected. Job complete."
Near Leander, TX 78641
Lou
Job Details: 07/13/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site to inspect dryer not heating. Upon further inspection, I opened the door to the unit and pressed the door switch closed and tested the unit. The element never illuminated in the back right vent area. I disassembled the unit key the element and cutoffs and found the element is bad.No lint observed during service.; ordrng 1 WP3387747 (element)"
Near Kyle, TX 78640
Kevin
Job Details: 07/13/2020
WASHER WHIRLPOOL WFW95HEDC0 "Arrived on site and inspected washing machine and found bellow drain holes are blocked/clogged. Showed customer how to properly clean them, also ran a diagnostic cycle to confirm all other functions are operating normally.
Near VLG O THE HLS, TX 78738
Brandon
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for customer complaint of unit not producing ice or water dispensing, and also over temp error in RC. Found no water pressure from house supply. I tested evaporator fan motor, damper motor, condenser motor, compressor, and return air duct, and bi metal, all tested good. I switched unit into basic defrost mode and instructed customer to keep door closed for a few hours, if problem continues, will need controls."
Near Troy, TX 76579
Jonathan
Job Details: 07/13/2020
WASHER WHIRLPOOL MVWB835DW0 "Arrived on site for washer that is not completing a wash cycle. Inspect unit and work area. Customer showed me the unit spinning the agitator but not the basket and no water coming into the unit. Placed in in-service diagnostics and found an F7 E5 (shifter failure) error code. Tested unit in an auto cycle and found unit making a grinding sound during agitation and the basket moving partially with the agitator. Stop the cycle and spun the basket by hand. Found what sounded like an airplane sun indicating the bearings in the drive motor had gone bad. I asked the customer how long is it been like that and he’s had mentioned it had been like that for quite a long time. Advised customer he would need to replace his drive motor and shifter
Near Killeen, TX 76549
Al
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 Arrived to inspect side by side refrigerator freezing food on the top shelf of the refrigerator compartment.Checked diffuser and diffuser was fully operational.Adjusted temperature in refrigerator section to the required.Found Lowe’s installers left the shipping skates on the bottom of the refrigerator.Customer will contact Lowe’s for further service
Near Leander, TX 78641
Lou
Job Details: 07/13/2020
OVEN JENN-AIR JJW2830IL00 "Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass trim being damaged, I removed and replaced the upper oven door outer door glass and tested. Unit is operating as designed. Job completed."
Near Lakeway, TX 78734
Brandon
Job Details: 07/13/2020
COOKTOP JENN-AIR CVGX2423B "Arrived on site for customer complaint of top left burner sparking on low, front right burner not very high, and other burners uneven. Found all burner heads needed cleaning and tightening, and orifices needed cleaning out due to debris inside of orifices. Once I cleaned out orifices and burner heads, unit tested good.
Near Austin, TX 78750
David
Job Details: 07/13/2020
VENTHOOD KITCHENAID KVIB606DSS1 Arrived on site to install blower assembly to resolve broken wheel in blower.Replaced blower and retested. All is working as designed. Call complete.
Near , TX 78612
Eman J.
Job Details: 07/13/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78732
Wesley
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KDPM604KBS0 Arrived onsite and reisnatalled upper rack spinner no parts. Unit is now operating as designed. Advised customer on repair
Near Austin, TX 78738
Robert
Job Details: 07/13/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Drop off part to customer