"Arrived on site for not dispensing ice. Per,customer unit working for about an hr after repair,auger motor not powering on,checked voltage at motor reading 60 volts,checked all harness and control connections in compressor compartment,checked continuity from door to hinge good,reconnected harness at bottom of unit tested auger motor unit working,power cycled unit tested dispenser unit working as designed."

"WRS555SIHZ03 Arrived on site for unit not making ice. Upon arrival, confirmed the bucket has no ice. Upon diagnostics, the ice maker tray twists, the water valve actuates but no water entering ice tray. Inspected fill tube and found it was frozen. Ordering freezer door LW11026425. No water leaks detected at this time. Office to reschedule ; ordrng 1 LW11026425 (Freezer door)"

Arrived onsite for a washer not draining. I found the harness open between the control and pump. I replaced the harness and tested the machine. All is working as designed. No water leaks were present at the time of service. Call complete.

"Arrived on site. Checked both sections no odd smell,found top corner of fresh food gasket not sealing and icemaker tray warped,replaced defective icemaker,remolded gasket ran harvest test passed icemaker filled with water,gasket sealing correctly. Used W11700250; used 1 W11700250 ( Icemaker) from stock"

Arrived on site to replaced orifice holder and burner heads and screws. Replaced all parts and found igniters still igniter after ignition. Found and module and bad orifice holder. Ordering new parts office to reschedule ; ordrng 1 WP7527P004-60 (Orifice holder) and 2 Wp3368921 (Screws)s and 1 WPW10475150 (Module) and 3 WPW10559494 (Bezel)s

"Arrived on site for auto dispense not dispensing . Ran diagnostics and found pump pushing little detergent out . Replaced drawer and flow meter W11413407, W11596130. Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived onsite for not heating and has a fish type of smell. Upon arrival, test polarity and is good. Ran vent test and test failed. Uploaded picture on SD. Unit is heating correctly,just not venting. As far as the smell. It is due to incorrect plastic dryer balls being used and heating up more than usual due to no airflow. Advised customer to not use these balls. Unit is operating as designed. Job complete. No parts needed"

"Arrived on site to install previously ordered part. Replaced sensor, cutoff 280148. Per notes. Could not test due to no electrical connections. Job complete"

"Arrived on site to diagnose dryer not starting. Tested unit and found no response from start button. Checked terminal block and found L2 wire was fried because it was not tightened down in the terminal block, causing it to short to neutral. Removed damaged wiring and repaired with terminal block kit. Customer advised they also need to replace the power cable and tighten connections, warranty does not cover the cable. Unit should be working properly when cable is installed. Repair completed, parts used - 279320."

"Arrived on site for lid not locking. Upon arrival, customer showed me the part that made a cracking sound. Found lid latch has failed need to replace latch. Scheduling return date for Wednesday 27th; schdld next appmnt for 5/29 WED !"

Arrived on site for oven showing f3e0. Oven sensor problem. Removed back cover. Ohm out sensor at 1.1k. At control pr-pr= open. Checked and found wire not clicked into harness. Reseated wiring. Replaced sensor. Now getting reading at control. Verified operation. Call complete

"Arrived on site to install previously diagnosed and ordered part. Due to the upper rack spray arm falling off, I removed and replaced the upper manifold assembly with spray arm and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11545334"

Arrived on site for oven not turning on. No lights either. Removed from wall to access control. Found no voltage. Found breaker tripped. Reset. Verified Rd-bk= 248. Each to ground=124. Each to wh=124. Voltage is good. Entered diagnostics. Found f6e4. Bake element pulls 12 amps. Broil pulls 14 amps. Relay board. sparking for bake. Per tech sheet as well I replaced control. Verified operation. Call complete. W11261167

"Arrived on site for RC too warm and FC is operating correctly, with correct temperatures. Found entire Rc evaporator is incased in ice with drip pan bowed. Inspected harness and is ok, ran diagnostics and all controls are responding correctly. Need to order drip pan in case is cracked, as well as shims. Returning with all prescreened parts as well. Customer has been given instructions on thawing unit prior to return visit. Office to reschedule ; ordrng 1 W11457241 (Drip pan) and 2 Shimms (Shimms)s"

"Arrived on site for moisture building up on fz gasket . Fresh food gasket clear of moisture . Found water and condensation around ice chute ,also finding frost on upper liner . Ordering fz door and white silicone . No water leaks detected at time of service . Job complete ; ordrng 1 Whitesilicone and 1 W10913113 (Fz door ss)"

"KRFF577KPS02 Arrived to inspect noise and sweating at door. I found the noise was due to the lower air guide vibrating at the opposite side of the prior repair and was able to correct. The FC door gasket had water on it and the mullion was twisted, causing the RH RC door to be unable to seal at the bottom, causing the condensate on the FC to form. I was able to temporarily square the mullion, but it was very weak compared to others and will require replacement. The ice bin door had a gap along the upper sealing surface and will require replacement. The customer requested tech GCO. No leaks observed during service. ; ordrng 1 W10849525 (Mullion) and 1 W11679939 (Ice Door) and 1 GCO (GCO)"

Arrived on site to test unit for kickplate came off. Test unit and found broken retainers. Test unit and unit test good job complete. WPW10503548 x2

WFG320M0MS0 Arrived on site for F1E0 code. Arrival on site and confirmed same code is present. Proceeded to replace control and re tested unit. Unit is now functioning as designed. W11620481 control

"JDPSS244LL1 Arrived to inspect non-operation. I found the machine would not react and inspected the electrical supply. The leads for the cord were not correctly attached and had worked out of the terminals. After correcting, the issue was resolved and the unit powered up. The pump had failed and required replacement, noting that the rotor had locked. Operational test good, no leaks observed during service."

Arrived on site to test unit for start button not working. Test unit and found and control board. Replaced board test unit and unit test good job complete. W11683480

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the display blank and not responding. Checked the breaker and found it to be a GFCI breaker and it was tripped. Cycled power to the unit and placed the unit in diagnostics and tested each component and the unit operated as designed. Pulled the unit out and gained access to the rear of the unit to test the elements and test voltage. I found both the bake and broil elements within ohms range and both getting 241V. While the unit tested, the breaker tripped. I removed and replaced the main control and retested and while heating, the breaker tripped. When I went to cycle power at the breaker, I closed the breaker box door and the breaker tripped. I recommended the customer have their builder check/replace the breaker and if the unit continued to trip, to call our office to schedule service. Job completed. W11649350"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice chute gasket slightly turned and adjusted. I removed the ice bin and found the ice maker on/off arm in the off position. Once I pressed the arm down in the on position, the ice maker began to harvest then filled with water. While servicing other appliances in the home, I heard the ice maker harvest and drop cubes into the bin and then filled with water. I recommended the customer allow the unit at least 24 hours to fill the bin and 72 hours to completely fill the bin with ice. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect cooktop middle burner flame going out when changing flame height. Upon further inspection, I tested the cooktop and found the middle burner flame goes out when changing from low/simmer to medium height. I am ordering the middle burner valve and CNOTE-CUSTOMER TO CONTACT OFFICE TO SCHEDULE RETURN SERVICE. No gas leaks detected during service.; ordrng 1 W11246817 (Center valve) and 1 CNOTE (CUSTOMER WILL CALL TO RESCHEDULE RETURN SERVICE)"

"Arrived on site to test unit for failing compressor customer stated that they had a different appliance company out and they told him that the compressor is bad, unit never had issues with cooling and sometimes compressor struggles to turn on, tested unit found compressor takes slightly longer to start do to failing start device, replaced start device and tested, unit is now running as designed, customer will monitor, if the noise returns then will call us back no leaks detected job complete installed W11092533"

"Arrived on site ,replaced led ,power supply main control board ,ui control, pantry control. Installed data logger . Did find upper freezer drawer not on rail right side . Replaced drawer on rail. Also found led lights out . Ran diagnostics all checked normal. Ordering led light kit . Install when we retrieve data logger . Service management set return . WPW10624574,data logger , W10804160, W11683244, W11577100, WPW10769076, WPW10675033 installed ; ordrng 1 W11683244 (Led kit) and 2 W10847850 (Light switch)s"

"Arrived on site to test unit for not drying dishes. Customer stated from the beginning unit has not dried well. Tested unit, during diagnostic cycle found the vent sounding like fan was bound and not properly venting. Recommend replacing vent and heater. Informed customer, customer stated that their 3 month replacement warranty is ending today and they would rather replace unit with Costco for a new unit. No further service requested, no parts installed, job complete."

Arrived on site for ice machine needing pump w11542867 and cutter w10919199.upon arrival reconf8rmed issue and installed parts. Tested unit and found no leaks and unit working as designed. Call complete

Arrived onsite and replaced the washarm. Unit is now in good working order. WPW10491331

Arrived onsite and provided customer instructions on temp settings and storage and monitoring true temp to make necessary adjustments for desired temps.

On arrival verified complaint if unit not filling correctly. Replaced water valve per previous diag. Unit is now working correctly. Job complete no leaks detected during service. Installed w1143044

"Arrived on site ,replaced heater,sump and upper rack manifold. Ran diagnostics. All checked normal. No water leaks detected at time of service . Installed all parts assigned to call . Job complete"

Arrived on site to test unit for unit not working. Customer stated she spoke with someone on the phone and she ran a test with them and unit working correctly

Arrived on site to test unit for error f2e1. Replaced console(W11093254) to test and error still prompting. Recommend control replacement. Scheduled for 06.03. ; ordrng 1 W11179310 (Control)

"Arrived on site for washer not staying balanced. Upon arrival confirmed issue and found transport rods for tub still installed on unit and causing issue. Removed transport rods and tested spin cycle, found it working as designed without movement p.call complete"

"Arrived on site for lights not working. Found temps are good. No moisture build up. All components working, full ice in freezer and door. Found freezer led was bad. Replaced led kit. Verifies operation. Call complete. W11683243"

"On arrival verified complaint of not running, found switch turned off at wall. Activated cycle and found unit is working correctly. It fills washes and drains, job complete. No leaks found during service. No parts installed."

Arrived on site to test unit for unit not heating. Found element test good and fuse. Replaced control board test unit and unit test good job complete. W11629912

On arrival verified complaint of unit not spinning. Per TL on previous call replaced the main and the motor. We also found actuator may have been the incorrect one so replaced with correct actuator. Unit will still only spin 10 degrees and then motor will hum. Unit will agitate and activate all other components correctly. Unable to call TL due to holiday. Will follow up tomorrow. ; schdld next appmnt for 5/28 TUE AM

"Arrived on site to diagnose washer not spinning. Customer said sometimes it does spin out, but not always. I found the unit making loud belt noise, and was also way off level ans diving forward. Leveled unit and replaced the cam and belt and verified no more noise. Calibrated unit. Verified proper operation. Parts used - W11239857, W10721967."

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the panel and tested and unit is operating as designed. I recommended the customer connect the unit to WiFi through the app on their phone in order to get any/all software updates. Job completed. W11600370"

Arrived on site to replace previously ordered parts. Replace fan harness W11087438 and UI W11634312. Ran all test and all components are operating as designed. Job complete

"Arrived on site to test unit for not latching. Tested unit in diagnostics, latch did not engage and cycle shutdown. Replaced latch (W11513248) and tested, unit filled with water but did not activate drain pump, while ripping unit back pump activated indicating a broken drain pump wire in the harness. Replaced harness (W11643701) and tested, unit is now filling draining and spinning. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not producing ice. Customer stated there was a power surge and that night unit stopped producing ice. 5 days later there was another power surge and ice maker returned to full function and is currently producing ice. Checked temperatures in all cabin. FC reading -2? fahrenheit, RC reading 45? fahrenheit, and ice maker compartment is reading 17.5? fahrenheit. No ice maker error codes present. If issue returns, recommend returning with main control and UI. Also advised customer if they have another power surge that stops ice production to cycle the power on the unit for atleast 30 mins. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site to install previously ordered parts. Bypassed door switch to test heat cycle. Unit ignites and heats correctly. Ran vent test and test passes. Found left rear support wheel has seized. Replaced all parts of repair kit 4392065. Test unit and is operating as designed. No gas leaks present at this time. Job complete

Arrived on site to diagnose washer making noise when spinning. Tested unit and found grinding/ lpid bearing noise coming from bottom end. Didn't see anything in the gearcase / washplate areas. Replaced gearcase to resolve. Verified proper operation and normal noise levels. Parts used - W11449841.

"Arrived on site with new shield and screws. Customer has not had any problems since last repair. Installed new shield and screws. Diagnostics shows no no error codes. Completed test on components. Working as designed. Call complete. W11573574, W11409708"

"Arrived on site to install previously diagnosed parts. Found hot and cold water swapped. Also found agitator had a quarter underneath causing it to lock up in certain points. Corrected water supply and removed quarter. Replaced run cap(W11395618), cam(W10721967), shift actuator(W11481722) and belt(WPW10006384) as a precautionary. Put unit into quick wash and allowed to cycle. Unit is now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11025157"

On arrival verified complaint of unit dripping water. Found unit was dripping condensate from the ice chute door. It is condensating in the middle of the door not the edge. Ice door is sealing correctly and unit has no excess frost or condensate in the unit. Advised recent high humidity and the cold door is causing it to condensate and drip. Unit is currently working no leaks detected during service. Job complete no parts installed.

"Arrived on site to diagnose dishwasher not cleaning dishes / filling. Tested unit and confirmed it was filling, but wash motor was not engaging. Replaced sump and motor assembly and tested. Verified proper operation with no leaks. Parts used - W11613480."

"Arrived on site to diagnose range with switch or knob issue. On arrival found the right most knob head had broken off the shaft, which stayed on the switch. Found a bad casting on the knob causing it to break. Replaced knob and tested. Verified proper function. Parts used - W11158169."

"KRMF706EBS01 Arrived to inspect cooling issues. I found the unit would cycle power, likely from moisture incursion into the harness area and there were frosted areas within the evaporator, but not complete plugging. On prior service, it was discovered that there was a cold spot with water formation marks on the back of the machine, at the RC return area. Upon return for the sealed system, tech will need to ensure the internal lines are intact. Thermography revealed the sealed system was not creating enough heat in the high side and the inlet to outlet of the condenser had a 45 degree variance. No leaks observed during service. Please allow two hours for sealed system service. ; ordrng 1 W11492867 (Evaporator RC) and 1 WPW10608485 (Evaporator,FC) and 1 W11654344 (Compressor) and 1 WPW10143759 (Dye Drier) and 2 W11506635 (Service Port)s and 1 2Hours (Sealed System Service)"

Arrived on site for oven not heating properly during prebake during one yr home inspection . Ran preheat on oven . Oven is running about 10 degrees off preheat setting 361 . Recalibrated control . Offset temp -10 . Reran temps all checked normal. No gas leaks detected at time of service. Job complete . No parts installed

"Arrived onsite for a wine cooler to replace previous diagnosed parts. I found refrigerant still in the system but it seemed low. I saw no signs of oil. I changed the compressor and installed a drier and access valve. I vacuumed the system and found my high side loosing vacuum very slowly. I pressure the system with 104 psi of nitrogen and found it dropping pretty fast. I took three time stamped photos. I tested all the joints in the unit compartment with leak detector and found no leaks. The machine is either leaking from the evaporator, condenser, or in the chassis on the high side. These components are not replaceable so techline will need to be called. Call complete.; O-emld tckt"

"WTW5105HW3 Arrived on site for unit filling issue. Upon arrival, unit has issue with slow filling. Entered diagnostics and found F8E1 code. Cleared code. Proceeded to removed water line to valve and found buildup on not water screen filter (picture attached). Cleared buildup and debris. Re tested and now unit is functioning as designed. No water leaks at this time. No parts replaced"

Arrived on site to test unit for leaking. Found holes in wash basket not punched through preventing water from wringing out of items and traveling up and around balance ring. Needing new wash basket. Office to reschedule. No parts replaced at this time. ; ordrng 1 W11513244 (Basket)

"WRT311FZDZ02 Arrived to inspect cooling issues. I found the unit was attempting to cool and thermography looked ok in the high side and there was a developed frost pattern on the evaporator. During inspection, I found the door was not sealing as expected and was correctable via leveling and adding a customer provided spacer to the back left corner. The air tower was not mounted as designed and a gap of approximately 1/4 was along the entire bottom of the air tower, causing incorrect airflow between the chambers. I corrected the issue and tested. The customer will contact us if there are further issues. No water connections to unit."

"Arrived onsite for a refrigerator that is not making ice. The customer stated its not making ice or cooling correctly in the FC. I checked the system for leaks and could not find any signs of dye. I tested pressures and had good pressures and no sign of refrigerant loss. I ran service test 4 and everything was good but when step 5 started the refrigerant flow was spitting at times then finally smoothed out than near the end of the step before it shut off the compressor speed dropped. Before I could test voltage the test stopped and turned to normal operation. I could not get it to repeat this. I dumped the charge and vacuumed the system then charged it again with 56 grams of R600A. I ran test 4 again and the flow to the FC evaporator sounded better but still had some spitting at times. I watched the temp drop in the FC to 5 degrees in step 4. I set the icemaker to max ice and asked the customer to monitor ice production and call back if there are still FC cooling issues or ice making issues. I suspect there could be more than one issue here and if the customer calls back we need to return with an inverter, main control, LED control, icemaker, dual valve, and fill tube heater. Call complete."

"WTW4855HW3 Arrived on site to replace additional ordered parts. Replaced outer tub W10371566, lower harness W11665967 and suspension W11217817. Tested unit and now unit is functioning as designed. No water leaks present at this time."

"Arrived on site for range burning and keeping fans on. Upon arrival found electrical smell coming from under unit. Found main control as well as main harness burnt and fried, ordering W10508247 main harness and will need to return with previous sent control to complete repairs. Office to reschedule once availability of parts is known; ordrng 1 W10508247 (Harness)"

"Arrived on site to test unit for vibration,tested unit found broken fan blade,motor that was provided has a broken fan blade as well,ordered new part rescheduled for 6/4; ordrng 1 WPW10395033 (Motor fan)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis I removed and replaced the left FC door and tested.mi found the door would not close due to the door gasket bulging out on the left side of the door (photos). I removed the new door and re-installed the old door until a new door can be ordered. Customer advised that the water dispenser and ice maker had stopped working, but then the dispenser started working again. I gained access to the RC evaporator fan scroll and found it gapped at the top of the styrofoam scroll allowing freezing air to escape and hit the reservoir and causing it to freeze and not allow water to be dispensed. Using some permagum from my van stock (212643), I sealed the gap and tested. No further air leaks found. I am ordering the left FC door and CNOTE-2 MAN to install the door due to the island being directly in front of the refrigerator and not enough room to elan the door to install. I tested the ice maker and water dispenser and both are operating as designed at this time. No abnormal noises heard during service and no water leaks observed during service.; ordrng 1 W11593330 (Left FC door SS) and 1 CNOTE (2MAN TO INSTALL DOOR)"

"Arrived on site to test unit for beeping. Upon arrival customer stated unit would turn on but about 5-10 mins in it would beep and flash error code. Tested unit, found F9E1 product not draining error code. Activated drain pump, drain pump is getting voltage and activating but you can hear pump is not working at full capacity. Will need to order drain pump for return visit and additional parts to ensure completion. Ordering parts, no parts installed, rescheduled for 05/31.; ordrng 1 W11462456 (Drain pump) and 1 W11460946 (Pump and motor assembly)"

Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete. W11051484

"Arrived on site for cooktop needing new ui control. Upon arrival confirmed failure and replaced control ui w11557697. Found f1e0 error still occuring and resetting unit didnt work. Techline was closed due to holiday. Ordering W11350303 main control, W11259509 control, W11111812 harness and will need office to reschedule once availability of parts is known.; ordrng 1 W11350303 (Main control) and 1 W11259509 (Control) and 1 W11111812 (Harness)"

Arrived onsite for a dishwasher not cleaning the dishes. I found a stored F4E1 pump motor failure and an F7E1 no heat error code. I found good voltage to the pump motor and it wasnt running. I replaced the pump and motor. I cleared the codes and ran the diagnostics cycle. The machine completed the cycle working as designed and heating properly. No water leaks were present at the time of service. Call complete.

"Arrived on site for unit making noise. Found evaporator motor was not turning, removed evaporator cover. Found ice build up. Cleared ice. Replaced motor. Followed and no signs coming from ice maker. Looks to be on diffuser side. Inspected and found cabinet is not allowing it to seal. Pics taken. Techline closed. Office to call. WP2315549; O-emld tckt"

"Arrived on site for washer not spinning or draining properly. Upon arrival found no errors or failures in diagnostics. Found no motor failures. Found drain pump at 20 ohms, replaced control w11627517 then reset and tested unit. Found no leaks and washer working as designed. Call complete"

wce55us0hb01 Arrived on site to replace additional part order. Replaced main wire harness. Tested unit and not unit is functioning as designed. W11111805 main wire harness

On arrival verified complaint of unit shutting off at 15 min. Ran time dry cycle for 20 minutes and it stopped at approximately 15 min and would not start back up. Verified all tstats and thermal fuses are working and not open. Recommend motor replacement. Unit is in an external laundry room that is too hot to work safely. Will need to Resch for an early AM call. Rs for 6/3 no parts installed. ; O-emld tckt

"WRS973CIDM00 Arrived to inspect no cool. The customer advised the unit had cooled for about two weeks after the compressor replacement that was performed prior. The extended warranty company had sent out a different servicer two times prior to todays service and they advised the customer there was a leak within the system, but did not attempt to find it. I found the balanced pressure was 6psi and running was 144/12 in hg, denoting a high side leak. There were no signs of leaks anywhere accessible on the machine and nothing at the condenser. I isolated the heat loop/yoder line and found very slow leak. At 224, it lost 2 psi in 10 minutes. The tech assist line was not available to contact due to the holiday and management will need to decide the correct course of action on the following day. No water connections to unit. ; O-emld tckt"

Arrived on site for range humming periodically. Ran diagnostics. No error codes . Customer has video on noise . Ordering cooling fan . No gas leaks detected at time of service . Set return 6/7No parts used ; ordrng 1 W11620680 (Control board) and 1 W11620737 (Cooling fan) and 1 W11441001 (Convection fan)

Arrived on site to test unit for not starting. When engaging the PTS could hear humming. Replaced PTS switch(WPW10117655) and timer(WPW10185982) with no success. Motor turning freely by hand but not engaging when provided voltage. Recommend motor replacement. Scheduled for 5/31 but customer has home on the market and would prefer to have fixed by Wednesday 5/29. ; ordrng 1 279827 (Motor)

"Arrived on site to diagnose oven with engaged lock. Found console had lock message but will not unlock even with power cycling. Replaced console. Found new console was not wrapped, looked to be possibly used. Tested with new console installed and verified proper operation. Customer advised to follow up if any issues persist. Parts used - W11296171. Repair completed."

Arrived on site to test unit for RC not cooling. Found RC evap frozen over. Recommend evap cover replacement. Scheduled for 06/03. No parts replaced at this time. ; ordrng 1 W11395558 (Evap cover) and 1 W11533213 (UI/control kit)

"Arrived on site to test unit for convection noise, customer stated that the cooling fan will come on randomly, tested unit found lower oven temp sensor constantly fluctuating, will need to replace sensor and control, ordering parts rescheduled for 5/31 no parts installed ; ordrng 1 W11448962 (Control) and 1 W11598200 (Control) and 2 W11598120 (Temp sensors)s"

Arrived on site for dead oven found breakers tripped . Ran all burners and didnt trip. Nothing found wrong with harness. Ran broil and unit didnt trip. Ran preheat bake after heating with broil and didnt trip. Recommended having breaker replaced . No other issues found . No parts installed . Job complete

"Arrived on site to install previously diagnosed parts. Replaced fill tube (W11415785) and FC slides (W11658402). Unit is now running and functioning as designed, no leaks detected, job complete."

Arrived onsite for a microwave not heating. Found the voltage supply wire to the mag thermostat had come off and was just hanging in air. I took a photo. I found one of the mounting screws missing from the thermostat. I added a screw and attached the wire properly. I tested the microwave and it is heating as signed and the cooling fan is working as designed. Call is covered under Appliance Express warranty. Call complete.

Arrived onsite for a refrigerator not cooling. The customer stated that it is cooling. The issue is it will not dispense water but it does make ice. I found the dual valve bad causing the issue. The customer also stated the Freezer builds up with frost. I found the freezer full of frost around the door due to the door not closing all the way. I removed all of the frost and found gapping between the liner and chassis starting the issue. The door gasket is good and the rails are good. The chassis and liner need to be sealed around the FC. Ordering WPW10341329 Dual Valve & W10841140 clear adhesive. RS for Mon 6/3. ; ordrng 1 WPW10341329 (Dual Valve) and 1 W10841140 (Clear adhesive)

On arrival verified complaint of damaged spin arm and diverted errors replaced the lower spray arm and sump assy as previously diagnosed. Unit is now working correctly. Job complete no leaks detected during service. Installed W11550888 and w11416362

"WED5620HW2 Arrived on site for unit not powering on. Upon arrival, checked voltage to the receptacle and found 0V. Checked breaker outside and it was in the off position. Turned back and re tested. Unit is now functioning as designed. In addition, there is moisture coming out of the vent towards customer home (picture attached) advised customer to call lint cleaning company to inspect why water is entering home through dryer vent. No parts replaced."

"Arrived on site for oven not heating . But its the microwave customer is having issues with . Unit will run for 8seconds the stop turning . Unit is not heating . Ordering inverter , mag and mw control. Call to set return ; ordrng 1 W11504539 (Inverter) and 1 W11290000 (Mw conrtol) and 1 W11504545 (Mag) and 1 W10412514 (Control wide)"

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit will take three days to dry a load of clothes. She advised that she was not getting any heat whatsoever coming from the unit. I checked and verified proper voltage and polarity. I noticed the customer is venting into the floor and removed the vent hose. I found the vent hose completely clogged with me to the floor due to a mesh cover that she has in the floor. I found that it was causing buildup of lint at the end of the vent hose. See photos. I found the thermal cut off was open. I did advise the customer that the reason why they lost. It was because of their venting, and that they will need to either cut out that screen or find an alternative way of venting. I replaced the thermal cut off and tested the unit. I found the unit working and operating as designed. The customer is going to figure out their venting situation and will leave the vet I was off for the time being. Call complete. W10900067."

Arrived on site to inspect unit for loud noise and stopping mid cycle. Upon closer inspection customer didnt have service key unable to get into diagnostic mode. Informed customer service key needed. Office to reschedule when customer has service key. NO PARTS USED; saved tckt

"KRFC302ESS03 Arrived to inspect gasket issue. The right door gasket had failed and required replacement. After heat treating and re-forming, I replaced and tested. The right door was incorrectly installed and leaned to the left. I corrected the door position and advised the customer on the mullion heating modes. No leaks observed during service."

"Arrived on site to inspect unit for noise/sounds coming from unit. Upon closer inspection found basket was missing holes and not uniform. Customer stated lighter loads the noise goes away. Ran diagnostic cycle to confirm different components activating unit is running as designed, found it banging a lot due to holes not being punched through and shaking excessively. Ordering tub and will return. Office to reschedule. NO PARTS USED; ordrng 1 W11513244 (Basket)"

On arrival verified complaint of clothing under agitator. Found bolt is loose with no loctite. Replaced bolt and agitator. Job complete installed w10772621 and wp3951744

"Arrived on site to test unit for not advancing properly, tested unit it found all components activating and running bad designed, allowed customer to to activate cycle and noticed that he was only pressing start button once and only powering on the unit but not starting a cycle, explained to customer how to properly start the unit, job complete no parts installed"

Arrived on site for unit. Leaking from left side corner. Verified with office. Unit is in warranty. Inspected and found gasket is warped on the top left corner. Attempted to adjust gasket but gasket is still flexing and allowing water to penetrate. Ordering gasket. Office to reschedule.; O-emld tckt

Arrived on site for washer with broken latch. Upon arrival found locking clip within latch broken. Replaced latch w11513248. Found unit could lock as designed call complete

Arrived on site to diagnose range that was throwing F6E1 error. Tested unit and found saved overheat code. Found temp sensor good. Replaced control to resolve. Verified proper temps and operation. Parts used - W11583303. Repair completed.

Arrived on site for water leaking from freezer into fresh food section . Found drain area frozen over . Found fill tube extension was not on chute correctly and spilling on evaporator. Reinstalled tube and cleared ice out . Drain tube is draining properly. Ran harvest and fill. All checked normal. No parts used . No water leaks detected at time of service. Job complete

Arrived on site for dishwasher not heating . Found element burned thru . Replaced element. W10518394 . Ran diagnostics all checked normal. Unit is heating at end of test . No water leaks detected at time of service . Job complete

Arrived on site to test unit for left 3 knobs not sitting correctly on off position. Adjusted all valves test unit and unit test good job comete.

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led module) from stock"

Arrived on site to test unit for breaker tripping. Cycled breaker and tested microwave with no issues. Heated oven and found bake and broil elements working as designed. Breaker kept tripping at random intervals. No burnt wiring in junction box. Advised customer to have faulty breaker replaced. No parts replaced at this time.

Arrived on site for dishwasher not cleaning dishes. Upon arrival found f7e1 in diagnostics. Upon further testing I found diverter and motor failed. Replaced entire motor asm w11460945. Tested unit and found it working as designed with no leaks. Call complete

"WOEC5030LZ00 Arrive on site for oven display issue. Upon arrival, customer addressed picture of error message (phot attached) customer stated unit will show Power Loss indicator usually during 5 to 10 minutes within bake cycle. Performed consumer cycle to call for bake. Indicator did not appear and preheated to 400 degrees F. Proceeded to inspect wire connections on all components of the unit. Upon inspection, did not find any issues besides a loose found connections (pictures attached). Re tested unit and no issues. Advised customer to call builder and check any loose connections from the receptacle to the breaker on the oven circuit. Unit is functioning as designed. No parts replaced."

Arrived onsite to repalce front panel. Relaxed panel and found damaged panel. Will order new panel and handle. Office to reschedule ; ordrng 1 W11461694 (Panel) and 1 W11685315 (Handle)