Service History 485 - Appliance Express

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Andice, TX 78642

Jonathan S

Job Details: 05/20/2022

Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker and removed failed UI and installed new. Powered unit on and tested operation. Performed diagnostics mode and tested components. All tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Kyle, TX 78640

Tyler L

Job Details: 05/20/2022

"Arrived on site for install of new heater. Installed new part. Ran factory diagnostics and unit passed. All normal operations, no water leaks. Job complete."

We serviced a

WHIRLPOOL WASHER

Model ITW4300SQ3

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 05/20/2022

"Arrived on site for washer timer knob off. Inspected unit and work area. Disassembled timer and corrected. Found cabinet not on track, corrected cabinet to frame. Tested operation, all tested good. No water leaks detected during service."

We serviced a

KENMORE WASHER

Model 796.410299

Near Georgetown, TX 78628

Jonathan S

Job Details: 05/20/2022

"Arrived on site for washer leaking. Inspected unit and work area. Performed diagnostics mode and tested all components and observed for water leak. Found all components operating as designed but was not able to find leak. Disassembled unit and found pin hole in washer bellow. Will need to replace bellow to repair. Removed bellow and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT18L4JBP

Near Austin, TX 78747

Luis

Job Details: 05/20/2022

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good, checked frost pattern good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78738

Luis

Job Details: 05/20/2022

"Arrived on site for loud noise. Customer played recording noise appears to be vibration from condenser coil,adjusted hinges power cycled unit noise no longer present"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Austin, TX 78739

Luis

Job Details: 05/20/2022

"Arrived on site. Diagnosed a defective fresh food led module,replaced upper left back led module all leds working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Lampasas, TX 76550

Tyler

Job Details: 05/20/2022

Arrived on site for refrigerator intermittently cooling properly. Upon arrival confirmed issue. Found amp draw to compressor was .5 and condenser fan was running. Found no leaks from sealed system and evap coil evenly frosted over. Then found evap fan had become dislodged from mounting bracket when home was transported. Was able to reinstall fan motor itself and found unit could run evap fan motor and distribute air flow as designed. Informed customer to give unit 24hrs to stabilize temps. Call complete

We serviced a

SAMSUNG WASHER

Model WA48H7400AW/A2

Near Georgetown, TX 78628

Jonathan S

Job Details: 05/20/2022

"Arrived on site for washer having error code E4. Inspected unit and work area. Performed diagnostics mode and tested water operation. Found cold water not getting to unit. Gained access to inlet valve and measured resistance. Found cold solenoid failed. Will need to replace inlet valve assembly. Removed failed inlet valve and installed new. Assembled unit and tested operation. Found unit working as designed, no water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Georgetown, TX 78626

Jonathan S

Job Details: 05/20/2022

"Arrived on site to install previous diagnosed part. Customer also stated that freezer light does not work. Gained access to evaporator fan motor. Measured voltage to light and found failed LED lamp. Removed failed evaporator motor and installed new. Ice maker cycle while placing shelves in unit. Monitored cycle. Assembled unit and tested operation. All tested good, no water leaks detected during service. Spoke with customer on replacing lamp and service performed."

We serviced a

FRIGIDAIRE RANGE

Model FFEF3018LBG

Near Killeen, TX 76549

Jonathan M

Job Details: 05/20/2022

"Arrived on site for arrange that is not heating the right front burner unless other burners are used. Inspected unit and work area. Confirmed the customers issue and found that if any of the other elements were on at the same time as the right front burner, the right front burner would work. However, if the right front burner was just activated by itself, it would not heat. Removed the back cover and found one of the connectors for the right front infinite switch was not connected. Re-seated the wiring on the Infinite switch and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Lockhart, TX 78644

Andrew

Job Details: 05/20/2022

Arrived on site to replace previously diagnosed UI and ice maker. Replaced UI and control kit along with ice maker. Ran diagnostics and ice maker testing good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Lockhart, TX 78644

Andrew

Job Details: 05/20/2022

Arrived on site to test unit for water leaking. Found drain was frozen over causing defrost water to spill out front of unit. Customer stated she has always had water accumulate on bottom of FC but would wipe it dry and thought nothing of it and gradually got worse. Thawed drain and tested up with water and still not draining. When inspecting drain tube noticed it was wet. Found drain fitting must be ripped in cabinet because it is leaking around fitting. But once drain tube is removed it drains properly but as soon as drain tube is placed into fitting it want drain. Drain tube is not clogged or restricted. Spoke with tech line after struggling to remove fitting with no success and was told drain fitting is not replaceable despite being able to order part. Advised unit must be deemed irreparable. Advised customer of issue and she stated she would be calling whirlpool as its been an ongoing issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Lockhart, TX 78644

Andrew

Job Details: 05/20/2022

Arrived on site to repair sealed system. Verified sealed system has failed. Also found linear in FC around evap has been compromised with cracks and separations. Linear is not repairable. Sealed system repair would not hold as air leak would prevent proper cooling. Job complete.

We serviced a

MAYTAG COOKTOP

Model MER8700DH0

Near Lockhart, TX 78644

Andrew

Job Details: 05/20/2022

"Arrived on site to test unit for not heating properly/long heat times. Found bake element was burnt out. Replaced element, tested unit, unit now working as designed.

We serviced a

GE REFRIGERATOR

Model TFX20JRBKWH

Near Lockhart, TX 78644

Andrew

Job Details: 05/20/2022

"Arrived on site to replace temp control from previous diagnosis. Unit was working as designed on arrival. Replaced temp control, tested unit, unit working good. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/20/2022

"Arrived on site for range, inspected unit and work area. Set unit in diagnostics and found no stored error codes. CX complaint was convection fan not working. I then tested ohms on convection fan motor and tested good. I tested voltage to fan from control and had no voltage. Replaced control and tested and unit is now operating as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Austin, TX 78737

Kevin

Job Details: 05/20/2022

Arrived on site and found when dryer is running there is a slight vibration. Disassemble dryer completely and inspected all components and did not find anything damaged or breaking. Sent multiple videos to KB/service management. After reassembling dryer initial small vibration is gone.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78737

Kevin

Job Details: 05/20/2022

"Refer any call back to Whirlpool, Arrived on site and found customer would prefer less ice cube bridging when ice is made. Spoke with techline this is normal, there is a channel on ice tray and water has to flow through to cross over to each ice cube in order to fill entire tray. There is no adjustment to the fill time it fill for seven seconds. Icemaker operation is normal for this model, job complete 7733702886"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Kyle, TX 78640

Kevin

Job Details: 05/20/2022

"Arrived on site and found saved error code for motor fault but motor is operating properly in all manual diagnostic functions. Ran an auto magic test cycle and it also completed properly. Started washer on a normal cycle and it is progressing through wash properly. Took one picture of gearcase assembly. Could not duplicate customers experience during service call., Job complete"

We serviced a

KITCHENAID RANGE

Model KIRS608BSS1

Near Lampasas, TX 76550

Tyler

Job Details: 05/20/2022

Arrived on site for rains needing previously diagnosed bake element indoor sale. Upon arrival installed both required parts and then reassembled and tested unit and found Ive been car seat up as designed and door seal was not letting any heat out

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Lampasas, TX 76539

Tyler

Job Details: 05/20/2022

"Arrived on site for washer leaking. Upon arrival confirmed complaint with customer. Found after running multiple tub filled cycles, no I signs of leaks from any hoses, fill lines, or drain line within wall of home. Called techline and spoke with Cliff sr#7733706679. Spoke with techline about possible causes and determined even with machine fully lvl that the fabric softener was cause of leak based on customers description. Determined unit was non repairable (per techline) whirlpool will contact customer on further steps. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Kempner, TX 76539

Tyler

Job Details: 05/20/2022

Arrived on site for washer that made loud banging noise. Upon arrival confirmed issue after further inspection I found cause of failure was one front right suspension rods failed and popped out of place. After inspection of unit I found no other failures or breaks or leaks. Replaced suspension rods and found u it functioning as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Florence, TX 76527

Lou

Job Details: 05/20/2022

"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found the door would not close all the way. I removed the door from the unit and found the hinges were bent. I removed and replaced the hinges and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Florence, TX 76527

Lou

Job Details: 05/20/2022

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is a very loud vibration noise and when they push on the left RC door itll stop briefly. I placed the unit in diagnostics and tested the compressor in test #4 and when the compressor came on it began to make the noise described by the customer. I pulled the unit from the wall approximately 1-2 inches and the noise stopped. I inspected the compressor area and did not find anything out of the ordinary and could not duplicate the noise. I placed the unit back in its space and left it pulled away from the wall approximately 5-6 inches. I found that when the unit is pushed all the way back, the water hose from the wall to the unit was pushing up against the back cover and could possibly be the cause of the noise as the cover was resting against the refrigerant lines. I leveled the unit and retested the compressor and the unit is operating as designed. I could not duplicate the noise any further. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Georgetown, TX 78626

Jonathan S

Job Details: 05/20/2022

Arrived on site for refrigerator not powering on. Inspected unit and work area. Gained access to outlet and measured voltage and found correct. Gained access to control and found no voltage. Traced voltage and and physical damaged to power cord. Power cord appeared like it was ran over and wires showing. Spoke with customer on replacing power cord wire harness assembly or repairing power cored by cutting short out.. Removed power cord and repaired. Reinstalled cord and powered unit on. Measured voltage to control and found 120 volts. Found all components operating as designed. No water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Jarrell, TX 76537

Lou

Job Details: 05/20/2022

"Arrived on site to inspect range oven smoking. Upon further inspection, I found the unit unplugged and breaker turned off. Turned breaker on and removed back panels and inspected the harness. I did not find any shorted wires in the harness. Plugged unit in and checked voltage at the outlet and terminal block and I got 243V. I pulled the bake element cover down and found the element good and the broil element is good also. Tested on bake at 350 degrees and tested voltage to the elements at the control and got the same voltage reading as the outlet and block. Ohmed the bake element from the control and got 23ohms. Retested the unit in Bake mode and monitored temps and unit is operating as designed. I could not duplicate the issue the customer described as a glow from the oven and smoke coming out from the vents. I contacted Whirlpool Safety and spoke to Dominique and advised of my findings. Documented on Manufacturer Referral #7733698245. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Jarrell, TX 76537

Lou

Job Details: 05/20/2022

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees. Inspected the ice maker and found it had stopped mid-harvest. I removed and replaced the ice maker and tested snd unit is operating as designed. Cycled power to the unit to reset controls. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Georgetown, TX 78626

Lou

Job Details: 05/20/2022

"Arrived on site to inspect washer not agitating. Upon further inspection, I found the agitator removed from the unit and I found the gearcase shaft badly worn and rusted. Attempted to place the agitator back on the shaft, but the due to the amount f rust, the bolt would not secure to the gearcase shaft. I tested the it without the agitator and found it operating as designed. I tilted the unit back and found a large amount of gearcase oil on the pulley shield, belt and cam (photo). Also found the drive hub seized to the gearcase due to the amount of rust.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Round Rock, TX 78681

Vincent

Job Details: 05/20/2022

Arrived on site for refrigerator no dispensing water or mailing ice. Inspected unit and work area. Tested ice maker and was not filling with water. I access the valve and they seem to be working. I then removed kick plate and screwed legs up to move unit out and inspect water flow from wall valve. Removed water hose to refrigerator and found no water pressure so I removed it at the wall and no water pressure at all. I

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Round Rock, TX 78681

Vincent

Job Details: 05/20/2022

"Arrived on site for washer, inspected unit and work area. CX explained to me unit went off balance. Inspected unit and suspension rods had bent and one was completely gone.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78746

Wesley

Job Details: 05/20/2022

Arrived onsite for leak. Found heater had warped and broken the spray arm which caused a wave leak over the tub lip. Advised customer on repair. Unit is now operating as designed. All checks good.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Austin, TX 78746

Wesley

Job Details: 05/20/2022

Arrived onsite and found unit had been used to heat a heating bag filled with rice. One portion burst while in use. Vacuumed out loose rice and tested. Advised customer that no disassembly would be needed and there was no fire hazard.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Austin, TX 78746

Wesley

Job Details: 05/20/2022

Arrived onsite and found icemaker heater shorted preventing production. Replaced icemaker and tested. All checks good. Advised customer on repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Austin, TX 78746

Wesley

Job Details: 05/20/2022

Arrived onsite and found unit operating designed. Found unit ad shut off due to oversudsing from dish soap being run through the washer. Advised customer on the cutoff leak pan switch. Unit has since dried and is working as designed. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW9550WL00

Near Austin, TX 78730

Wesley

Job Details: 05/20/2022

Arrived onsite and found unit with failed hinge. Repaired and tested. Found unit operating properly just reported mold and wear on the bellow. Customer may schedule a bellow repair after discussing with her husband in which case the service fee from the hinge repair will apply.

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRE01

Near Austin, TX 78731

Wesley

Job Details: 05/20/2022

Arrived onsite and found icemaker set up to produce but arm obstructed by drawer placement. Advised customer based on restring results. Found good water and icemaker cycled. In event of repeat failure. Replace icemaker and harness together.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Kyle, TX 78640

Kevin

Job Details: 05/20/2022

"Arrived on site and replaced motor, blower wheel, and blower wheel housing diagnosed on previous visit. After replacement dryer is running quietly, job complete"

We serviced a

AMANA DRYER

Model NED4655EW1

Near New Braunfels, TX 78130

Tyler L

Job Details: 05/20/2022

"Arrived on site for complaints of grinding noise. Ran unit and unit is running smooth. Tumbling and heating correctly. No squeaking or grinding noise at all. Employee at Rent-a-Center stated the unit was installed on a pedestal and possibly was sitting unbalanced. As the unit is right now, all normal operations. Noise the customer is experiencing is not present. Noise likely install related. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Canyon Lake, TX 78130

Tyler L

Job Details: 05/20/2022

"Arrived on site for complaints of not washing and not drying. Found loose connection on sump and motor. Secured connection. Entered service mode and found no error codes. Ran service test and found all components functioning correctly. Found clean filter. Advised customer to start using rinse aid and talked about how it works. No water leaks detected, no other issues, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near San Marcos, TX 78666

Tyler L

Job Details: 05/20/2022

"Arrived on site for complaints of no ice. Entered service mode and found unit receiving water but not completing harvest. Installed new icemaker. Advised customer to allow 12-24 hours for good ice production. No water leaks detected, job complete."

We serviced a

WHIRLPOOL FREEZER

Model KFIS29PBMS

Near San Marcos, TX 78666

Tyler L

Job Details: 05/20/2022

"Arrived on site for complaints of water leaking. Found FC drain clogged up, as well as tube. Cleared out all ice and debris. Installed new tube. Found RC drain pan bowed, and found small amount of water leaking onto RC liner. Wedged a shim (no p#) between pan and evap, to correct the bow. No water leaks detected.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near San Marcos, TX 78666

Tyler L

Job Details: 05/20/2022

"Arrived on site for install of new heater. Installed new heating element. Tested in factory diagnostics and all normal operations. No water leaks detected, job complete."

We serviced a

JENN-AIR OVEN

Model JMW3430DS02

Near Luling, TX 78648

Andrew

Job Details: 05/20/2022

"Arrived on site to replace console for error code f2e1(stuck/shorted key). Replaced console, tested unit, unit now working as designed. Advised customer to download app and connect unit to WiFi. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KICU465SSS

Near Austin, TX 78749

Luis

Job Details: 05/20/2022

Arrived on site. Installed vent hood filter.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78728

Justin

Job Details: 05/20/2022

Arrived on site for a dishwasher not washing or getting water. I put the unit into diagnostics mode and found stored error codes F4E3 for motor failure and F7E1 for no heat. I ran a diagnostics cycle and found the unit filled but did not wash. I could hear the motor slightly hum and the diverter turn. This indicates a faulty sump and motor. I monitored amp draw while running the cycle and found the heater working as designed. I installed the new sump and motor and then tested the unit. I ran a diagnostics cycle and it ran through as designed. No leaks observed at the time of service

We serviced a

LG WASHER

Model WT1101CW

Near Leander, TX 78641

Kimo

Job Details: 05/20/2022

"Arrived onsite to install previously diagnosed pats, upon arrival I installed new control and tested unit and found that not the unit is show codes for door latch and a door error. I check Homs of the drain pump through the harness and found 11.0. I checked all other functions and found them working but again cods for the door came up. I checked the connections at the lid lock and found it good. So I am ordering 1x SWITCH ASSEMBLY,LOCKER. And returning with all previously sent pats. Office to reschedule. ; ordrng 1 EBF61215202 (SWITCH ASSEMBLY,LOCKER)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leander, TX 78641

Kimo

Job Details: 05/20/2022

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new control and water valve. I tested the valve and found that the valve responded this time and let water in. I the performed and quick test and found that the motor would struggle to agitate and or spin. I am ordering a capacitor. Office to reschedule.; ordrng 1 W11395618 (Cap)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Leander, TX 78641

Kimo

Job Details: 05/20/2022

Arrived onsite for refrigerator with dime light at the top of rc. I replace all modules at the top and the one in the freezer and found that the light began working again. I check the water dispenser and found that water was coming out very slowly. I took the filter out and tested and found no change. I then replaced the filter head and found no change. I replace the valve and found no change all this after check for good water pressure at the wall. I am ordering 1x valve and reschedule for the 05/26/22; ordrng 1 W10865826 (Valve)

We serviced a

LG DRYER

Model DLE7177WM

Near Austin, TX 78726

Justin

Job Details: 05/20/2022

Arrived on site for a dryer making an abnormal noise. I tested the unit and could hear a loud rattle coming from the back. I removed the front panel and manually span the tub while observing the rollers. I found the back left roller wobbling badly and causing the noise. I am ordering the parts and the office will reschedule. ordrng 2 4581EL2002H (Roller)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78750

Justin

Job Details: 05/20/2022

"Arrived on site for a refrigerator that was not making ice nor cooling. Upon arrival the customer stated that the unit was just not cooling at all. I checked temps and found the RC at 56?F and the FC at 22?F. Upon further inspection I found the evap covered in a thick layer of ice. I put the unit into diagnostics mode and found the damper was working as designed. I found the evap fan humming but getting stuck on the ice. I then gained access to the compressor and control. I checked amperage at the compressor and found it good. I then ohmd out the thermistors and found the RC thermistor read 3.8k, the FC read 4.13k, and the defrost thermistor read 18.2k. The FC thermistor is very far off indicating a bad thermistor. In order to repair the unit we will need to replace the evap harness. Due to the fan running for a while against the ice I am ordering that to replace too. Ordering both parts and the office will need to reschedule.; ordrng 1 W11581973 (Evap Harness) and 1 W11559968 (Evap Fan)"

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Austin, TX 78750

Justin

Job Details: 05/20/2022

"Arrived on site to install previously diagnosed parts. I installed the burner caps and igniter per last tech. However, I found we had the wrong burner head on hand. I tested unit and found that it still was not igniting. I found that the spark was thinner than all of the other sparks. Indicating the spark module is not working properly. Due to this I installed the spark module and tested the unit again. I found the unit now working as designed. Call complete.; O-emld tckt"

We serviced a

GE DISHWASHER

Model GDF610PSJ2SS

Near Georgetown, TX 78633

Lou

Job Details: 05/20/2022

"Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit not responding at the control panel. I found the breaker tripped. Turned the breaker on and was able to place the unit in diagnostics. When I went to test the drain pump, the unit tripped the breaker again. I pulled the unit out and found where the sump manifold had leaked water and the water got on the drain pump. Also found where the fill funnel is leaking water. Unit left unplugged for safety..; ordrng 1 WD08X22758 (Manifold gasket) and 1 WD18X21680 (Sump manifold) and 1 WD12X22158 (Fill funnel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Austin, TX 78745

Joe Z

Job Details: 05/20/2022

"Arrived onsite for continued issues of NO ICE PRODUCTION - NOT HEARING ANY WATER. Upon arrival inspected unit. Ice bin is empty. Removed icemaker and found filled with ice. Icemaker is just not turning ice into bin. Found gear to be stopped. Manually started gear and watched harvest begin. Ice only made it half way over and harvest did not complete. Did get water to icemaker during test. After jumping icemaker, customer may intermittently get some ice. Need to order ice maker. Office to reschedule ; O-emld tckt"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Austin, TX 78737

Luis

Job Details: 05/20/2022

"Arrived on site for unit not freezing. Removed evaporator cover found ice ball on inlet of evaporator diagnosed a leak in the system,under manufacture sealed system warranty ordering evaporator,drier and compressor in case needed; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Lampasas, TX 76550

Tyler

Job Details: 05/20/2022

"Arrived on site for range not heating in oven section. Upon arrival confirmed issue but only found f6E0 in diagnostics but found no failures between ui and ACU. I then found dis module was sending 10dcv to both bake and broil igniters. Found only broil would ignite flame. Found ignite not ohming within correct ranges and valve not opening when baking even with proper power. I then replaced valve (converted it for propane) and igniter, and found gas flow returning and igniting in oven but flame was still to high. Flame wouldnt adjust even with correct orfice installed and all required adjustments made. Will need to contact techline on following business day to find resolution to flame issue. ; ordrng 1 Cnote (Techline needs to be called.)"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Killeen, TX 76542

Jonathan M

Job Details: 05/20/2022

"Arrived on site for dryer that is not starting. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Found the unit would not attempt to start any cycles. Checked voltage at the terminal block and found proper voltage and polarity. Check the thermal fuse, door switch, and push to start switch. All tested good. Replaced the timer and tested the unit. The unit still was doing the same thing. Spoke to PR and was advised the issue then would most likely be with a wire harness or drive motor as those two were the last two in the circuit. Ordering parts in the office will need to contact the customer about a return date.; ordrng 1 279827 (Motor) and 1 WPW10450286 (Wire harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Austin, TX 78703

Matthew

Job Details: 05/20/2022

Arrived onsite for washer not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics and passed. Ran normal load and after unit would lock it would not proceed with and function. Only the display would count down. Called tech line for assistance. Referenced service pointer W11395614A . Said unit needed Updated ACU part# W11334605. Ordering control. Adding Pressure sensor . Office to reschedule. 2 man.; ordrng 1 W11574592 (ACU) and 1 W11044866 (Pressure sensor) and 1 2man (2man)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Lockhart, TX 78644

Andrew

Job Details: 05/20/2022

"Arrived on site to test unit for not dispensing ice. Found ice bin frozen up causing motor and shaft to strip and not dispensing ice. Ice door sealing properly. Will need dispenser motor, shaft, coupling and ice bin to fix issue. Need autho. Office to reschedule. ; ordrng 1 W11202789 (Dispenser motor) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W11347840 (Container)"

We serviced a

WHIRLPOOL RANGE

Model WFG714HLAS0

Near Round Rock, TX 78681

Vincent

Job Details: 05/20/2022

"Arrived on site for range, inspected unit and work area. Tested oven and range is not igniting at the first try. Will need to order igniter.No gas leaks detected during service. ; ordrng 1 WPW10333842 (Igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78737

Kevin

Job Details: 05/20/2022

"Arrived on site and found impeller has stripped, impeller cannot be removed from motor. Will bring back divider and side gasket.; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Side gasket)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/20/2022

"Arrived on site for washer not completing cycles, upon arrival confirmed issue and found f1e2(motor voltage fault) and f3e3(inlet thermistor issue). After further inspection I found drain motor and ohming with8n specs. ACU failing from windings in stator separating and causing voltage issue to control. Found gearcase leaking oil on motor asm. Will need office to reschedule once availability of parts is known.; ordrng 1 W11419171 (Acu) and 1 W10734521 (Slider) and 1 W11096267 (Inlet valve) and 1 W11185701 (Gearcase) and 1 W10006483 (Stator) and 1 W10905022 (Clutch) and 1 W10006482 (Rotor)"

We serviced a

SAMSUNG REFRIGERATOR

Model RS25J500DSR/AA01

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/20/2022

Arrived on St food refrigerator intermittent making ice. Upon arrival confirm complaint and ne control their inspections found that the ice bucket was full on arrival and icemaker was harvesting and filling as designed. Ive been found that the ice was also slowly melting together and bucket due to the unit having early signs of a deposit issue. Will need office to get authorization in order to take your repairs with a new fan motor asm and thermistor. And also inform customer that unit would need at least a full 24 hour defrost the day before repairs were made; ordrng 1 DA32-10109W (Sensor) and 1 DA97-16668A (Evap fan asm) and 1 Cnote (Needs ahs autho)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near West Lake Hills, TX 78746

Wesley

Job Details: 05/20/2022

"Arrived onsite and found f7EA error and motor not operating at all. Connections are secure. Ordering control, rotor and stator to repair. Office to reschedule.; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Canyon Lake, TX 78130

Tyler L

Job Details: 05/20/2022

"Arrived on site for complaints of not washing, not drying, and rack concerns. Found missing stop, broken wheel on upper rack. Found 3rd level rack missing one of the tracks. Found 5-1 error code for door latch. Door latch is working well, wash motor working well. Filling, draining and heating properly. No water leaks detected. Ordering parts, office to reschedule.; ordrng 1 WPW10653840 (Latch) and 2 WPW10508950 (Stop)s and 1 W10913628 (Track) and 1 W10914507 (Track R)"

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW01

Near Luling, TX 78648

Andrew

Job Details: 05/20/2022

Arrived on site to replace previously diagnosed parts. Found bellow does need replaced but door hinge is broken preventing door from sealing properly. Will need previously diagnosed parts and door hinge to fix properly fix issue. Requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 WP8183202 (Door hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78749

Luis

Job Details: 05/20/2022

"Arrived on site for no ice and water leaking. Diagnosed frozen fill tube,per service pointer W11560805 ordering a new icemaker,valve and fill tube. Shit off water source and powered off icemaker. ; ordrng 1 W11455232 (Icemaker) and 1 W11395429 (Fill tube)"

We serviced a

ELECTROLUX COOKTOP

Model ECCG3672AS

Near Leander, TX 78641

Kimo

Job Details: 05/20/2022

Arrived onsite for cooktop with orange flames. Upon inspection I found that the unit had natural gas orifices in it and need to be converted to LP. ordering LP kit. Office to reschedule. ; ordrng 1 GRLP4 (LP CONVERSION KIT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Austin, TX 78717

Chase

Job Details: 05/20/2022

"5/20/22 17:02: CS rspndd 5/20 FRI, Arrived on site. Installed ice maker provided by Whirlpool. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78717

Chase

Job Details: 05/20/2022

"5/20/22 17:01: CS rspndd 5/20 FRI, Arrived on site. Installed ice maker provided by Whirlpool. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Manor, TX 78653

Matthew

Job Details: 05/20/2022

Arrived onsite for dryer leaking water. Upon arrival called tech line for assistance. Tech confirmed that dryer does not create or have a water source. If condensation occurs and leads to a leak its due to an external ventilation issue with moisture backing up. Customer must have builder. Correct the issue. Provided SR#7733707402. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Cedar Park, TX 78613

Kimo

Job Details: 05/20/2022

"Arrived onsite for refrigerator making noise when compressor is running. Upon inspection I found loos screw vibrating up against the condenser fan shroud. I removed it and leveled unit and the noise seems to have gone, job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Leander, TX 78641

Kimo

Job Details: 05/20/2022

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new detergent tank and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Lorena, TX 76655

Jonathan M

Job Details: 05/19/2022

Arrived on site for a dryer that is missing a clean out filter. Inspected unit and work area. Confirmed the customers complaint. The customer advised that the unit is working fine otherwise. Spoke to claims and was advised that we cannot replace missing parts. Want to head and contacted whirlpool trade care team and spoke to Carrie SR# 7733650504. She advised that she could not give us access to replace the filter for the customer but that she would send out a replacement filter. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Georgetown, TX 78628

Lou

Job Details: 05/19/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the right RC door and upper hinge. The lower hinge ordered was not needed. Leveled the unit and tested the doors. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Round Rock, TX 78664

Kimo

Job Details: 05/19/2022

Arrived onsite for refrigerator with a broken coupler. Upon inspection I found that the coupler was broken along with the chute. I replaced the coupler and the chute and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Taylor, TX 76574

Kimo

Job Details: 05/19/2022

Arrived onsite for refrigerator with water dispenser drip. Upon inspection I found that the nozzle wheel not seated properly making connect with the wall of the outer dispenser nozzle. Surface tension to break and the leftover water in the line to flow out due to capillary action. I adjusted the line/nozzle and tested unit and found unit operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ3

Near Hutto, TX 78634

Kimo

Job Details: 05/19/2022

Arrived onsite for dishwasher maker a rattling noise when in use. Upon inspection I found that the noise was coming from the turntable motor. I replaced it and tested unit and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Round Rock, TX 78681

Vincent

Job Details: 05/19/2022

"Arrived on site for washer not working. Inspected unit and work area. I ran unit in diagnostics and found no agitation. I then tilted unit backwards and found belt pulley nut lose, I tighten up that nut and tested a full diagnostics cycle and passed all test. Unit is now operating as designed. No water leaks detected during service job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Cedar Park, TX 78613

Vincent

Job Details: 05/19/2022

Arrived on site to install previously diagnosed parts. Used clear door after installing new parts and unit is operating as designed. No water leaks detected during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Kyle, TX 78640

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of no ice. Found temperature in RC at 36, FC 0, icebox 10 degrees. Found no water getting to icemaker on service test 45. Will need a new valve. Found very high water pressure at the wall. Customer will need to have water pressure issue corrected by a ///. Customer is going to let us know when the water pressure gets fixed so we can schedule. /// 386.17 after taxes for the repair. If customer would like to move forward with repair, we will need a new valve and icemaker. /// /// of 139/// before taxes. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Buda, TX 78610

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of water leaking. Found more water trails leading up to valve. Water trails are bigger than last time, and there are more of them. Found dirt inside cold water valve. Installed new valve. Tested all valves in component activation. No water leaks detected, job complete."

We serviced a

LG WASHER

Model Wt1501cw

Near Buda, TX 78610

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of loud noise during spin. Found washplate loose and warped, causing it to knock. /// the repair and new bolt and washplate at 389.18 before taxes. Spoke to customer and he /// the ///, stating he is going to buy a new unit. Office to collect ///. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53520CS6

Near Austin, TX 78745

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of burning smell and popping noise. Found upper rack in the unit. Customer stated that they have never removed it. Advised customer of the proper use of the rack, and to leave it out of the unit when not using. Tested unit and found it heating properly. Did not find any scoring marks from the rack, and did not hear any popping noise. Ran unit multiple times, for different time intervals. All normal operations. Called safety team to report findings. Safety team advised to use the original SR number. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Pflugerville, TX 78660

Kimo

Job Details: 05/19/2022

Arrived onsite for refrigerator leaking water. Upon inspection I found that the drain tube was clogged and the water would leak from the vacuum release valve. I removed clog and sealed the drain tube to the chassis and replaced drain tube. I /// Parts///0.00//////36.50Total Before ///36.50+taxCx /// and /// with card. Job complete.

We serviced a

SAMSUNG WASHER

Model WF431ABWXAA01

Near Austin, TX 78759

Wesley

Job Details: 05/19/2022

Arrived onsite for burning smell and tested washer. All function are operating during normal test however bearing shaft is bent and it cant spin empty without detecting off balance and resetting the spin cycle. Advised that replacing the tub assembly. was the only way to restore function. Customer not interested in having tub replaced to repair. Diagnostic fee of 139/// plus tax. ///on file.

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Austin, TX 78739

Andrey

Job Details: 05/19/2022

"Arrived on site to replace previously diagnosed control, verified that control Nessie needed, latch is good and drain pump reading at 20 ohms, replaced control, all functions returned to normal, ran unit through diagnostics cycle, all components activating with no issues, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM3

Near Austin, TX 78736

Andrey

Job Details: 05/19/2022

"Arrived on site to replace previously diagnosed bottom rack wheels, replaced wheels, /// for parts, ///77.62, /// was /// on previous visit, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78758

Scott

Job Details: 05/19/2022

"Arrived on site replaced harness . Ran diagnostics all checked normal. Ran harvest test , all checked normal. No water leaks detected at time of service job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Austin, TX 78745

Tyler L

Job Details: 05/19/2022

"Arrived on site for complaints of fan noise. Inspected evaporator fan and found part of the housing vibrating against itself. Tightened it up so it cannot move. Ran tests with everything exposed, and ran tests after everything was put back together. No vibrating sound, normal fan operation. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FMS01

Near Austin, TX 78738

Brandon

Job Details: 05/19/2022

"Arrived on site to inspect unit for leaks, found no leaks coming from unit, instructed customer to contact /// for possible plumbing leak under the slab. /// /// on ///139/// plus tax."

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW0

Near New Braunfels, TX 78130

Andrew

Job Details: 05/19/2022

Arrived on site to test unit for error code F25(tachometer error). Found m13 connection worked itself loose. Secured connection and cleared code. Ran multiple diagnostic cycles with no issues. No leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 05/19/2022

"Arrived on site to test unit for no cool, tested unit found frozen over RC evaporator, thermistor out of range and struggling fan, evap fan cover, thermistors control UI,, defrosted evap, replaced parts, powered unit back on, evaporator developed a good frost pattern, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near The Hills, TX 78738

Brandon

Job Details: 05/19/2022

"Arrived on site to inspect unit for door lock error, found control lock was on, I removed the control lock, unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Austin, TX 78758

Wesley

Job Details: 05/19/2022

Arrived onsite to diagnose door closure issue and clogged drain tube. Found unit door structure caved in at the lower hinge. Advised that to repair the door issue a door would be needed. Right door. Diagnosed leak issue as clogged evap drain tube. Advised customer both issues

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Austin, TX 78702

Wesley

Job Details: 05/19/2022

Arrived onsite and explored issue further. Determined drain had failed and had shorted control function. Gearcase not failed. Replaced capacitor and actuator and replaced control and drain pump. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

JENN-AIR RANGE

Model JGS9900BDS

Near Austin, TX 78705

Wesley

Job Details: 05/19/2022

Arrived onsite and replaced the console to repair the touch panel. Unit is now operating as designed. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MTW5900TW0

Near Austin, TX 78734

Justin

Job Details: 05/19/2022

Arrived on site for a washing machine intermittently not starting due to lid switch. Upon arrival the customer stated the unit sometimes will start when they slam the lid. I tested the unit and found when opening/closing the door to did not always hear the switch click. I found a bad switch. I installed the switch and the unit began running as designed. No leaks observed at the time of service.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Killeen, TX 76543

Cliff

Job Details: 05/19/2022

"Arrived on site to replace previously ordered parts for ice machine. Replaced compressor, filter drier, start device, and overload. Pulled vacuum and charged unit with refrigerant. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Temple, TX 76502

Cliff

Job Details: 05/19/2022

Arrived on site to diagnose a washer that is tripping the breaker. Tested all parts and components and found no failures to unit at this time. Advised customer that appliances were not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause them to trip. No further repairs can be done to washer to correct issue and homeowner will need to replace breaker.