We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL4
Near Austin, TX 78757
Scott
Job Details: 05/07/2021
"Arrived on site for dishwasher not starting . Put unit in diagnostics mode .passed all phases of test . Started in normal cycle ,let run for about 15-20 mins . Put back in diagnostics again all checks normal. Couldn?t duplicate issue . No water leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Georgetown, TX 78626
Lou
Job Details: 05/07/2021
"Arrived on site to inspect washer error codes. Upon further inspection, customer advised that they washed some flannel sheets, pillow cases and a towel and the unit would not spin out the water during spin cycle. Also, customer advised that the dispenser is leaking water during wash cycle. I placed the unit in diagnostics and found error codes F0E5 & F0E2. Cleared the codes and continued with testing. Unit is operating as designed. Customer has a water softener system. I found the customer is using too much detergent which is causing too many suds (F0E2). I drained the remaining water from the unit and removed and replaced the WL sensor and blew through the sensor tube and it was clear. Retested the unit and it continues to operate as designed. I am ordering the dispenser assembly and office to schedule return service. No water leaks observed other than the dispenser.; ordrng 1 W11465533 (Dispenser assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 2 CNOTE (2 MAN JOB)s"
We serviced a
GE OVEN
Model CT9550SH1SS
Near Georgetown, TX 78628
Lou
Job Details: 05/07/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit UI/console failing, I removed and replaced the UI/console and tested. Unit continues to not heat. I pulled the unit out and tested voltage at the control and got 97V from the common (red) at K207 to the NO (black) on K203. Verified L1 from the NO on K203 to neutral (124V). Went to verify L2 from the red at K207 to neutral and only got 97V. I advised the customer of my findings and showed him the voltage readings. I recommended that they have an electrician inspect the wiring/breaker to the unit. Unit left turned off at the breaker, job completed."
We serviced a
ELECTROLUX OVEN
Model E30DF74GPS5
Near Georgetown, TX 78633
Lou
Job Details: 05/07/2021
"Arrived on site to inspect range door latch not working. Upon further inspection, I tested the unit in a clean mode and pressed the door switch closed and found the door latch does not operate. I found the latch loose and wiggly.No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Georgetown, TX 78633
Lou
Job Details: 05/07/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and tested. Once I turned the water on, the elbow connecting the valve to the water line began to leak. I turned the water off and advised the customer to not use the unit due to the connection leaking. I am ordering a CNOTE-PARTS RESEARCH ELBOW CONNECTOR and office to schedule return service. Water turned off under the sink for safety. ; ordrng 1 CNOTE (PART RESEARCH-ELBOW)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/07/2021
Arrived on site to install previously diagnosed part. Removed door and installed new door. Ice dispenser has been operating as designed. New coupler and ice bin will not be needed. Customer confirmed the ice comes out when paddle is pushed. Tested dispenser and water is dispensing as designed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Austin, TX 78717
Kayman
Job Details: 05/07/2021
Arrived onsite for dishwasher not washing. Upon inspection I found the sump and motor running good in diagnostics. I found the upper spray arm is detaching from the manifold and getting stuck in one spot. I am not able to get the spray arm to secure to the manifold so I will need to order and return. Ordering manifold(WPW10340683) upper spray arm(WPW10317197) office to R/S. ; ordrng 1 WPW10340683 (Manifold) and 1 WPW10317197 (Spray arm upper)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Kyle, TX 78640
Leonardo
Job Details: 05/07/2021
Arrived on site to replace fuse and mag and cap and diode. Replaced all parts requesting for double labor test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
David S
Job Details: 05/07/2021
"Arrived on site to diagnose UI not responding to any touch, customer informed us that nothing is working on the console. We found the console completely frozen and un responsive to touch, reset the breaker and found that the unit is now responding to touch but In diagnostics it is showing error code f6e4, we tested unit functions and found unit is operating as designed and we found the UI not responding when we tried to turn bake off, took several times to turn off, we are ordering the UI console for repair on return. Office to schedule return visit.; ordrng 1 W11297728 (UI console)"
We serviced a
GE REFRIGERATOR
Model PYE22KSKOSS
Near Austin, TX 78729
Kayman
Job Details: 05/07/2021
Arrived onsite for refrigerator intermittently not detecting door closed I found the right side FF plunger switch when depressed it would work as designed 2or 3 pushes but then feels like it slips out of place and will not register. Can hear clicking then no clicking. I am ordering the right side FF light switch(WR23X29161) to complete the repair. Office to R/S; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/07/2021
Arrived on site to diagnose a refrigerator that has a damaged handle. Found freezer door handle set screws stripped and replaced handle. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78727
Tommy
Job Details: 05/07/2021
"Arrived onsite for fc not freezing correctly upon arrival found fc heater, and fan operating. Unit had large blockage of ice on right side. Cleared and ran test 4 found unit evap wouldnt have refrigerant go through all the way ordering sealed systems. ; ordrng 1 WPW10608485 (Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Droer) and 1 W11506635 (Coupling)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Bastrop, TX 78602
Matthew
Job Details: 05/07/2021
Arrived onsite for range cooktop not working. Found both rear elements and FL element not energizing. Only FR was operational
We serviced a
KITCHENAID OVEN
Model KODE300ESS03
Near Lampasas, TX 76550
Al
Job Details: 05/07/2021
"Arrived on site to inspect double wall oven steaming to the point where its affecting the finish on the customers cabinets above the unitCustomer advised the excessive steam is occurring when she bakes food the are known to produce steam.I asked is the food could be covered with foil and customer advised not all food she prepared has foil covering the entrees.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Lampasas, TX 76550
Al
Job Details: 05/07/2021
"Arrived on site and inspected washer making a clicking noise during agitation cycle.Confirmed the complaint and the rotor motor screw wasnt full seated into the unit.Corrected it, now unit operates as designed.Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FB0
Near Austin, TX 78753
Matthew
Job Details: 05/07/2021
Arrived onsite to replace previously diagnosed parts. Replaced microwave door. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0AS02
Near Pflugerville, TX 78660
Wesley
Job Details: 05/07/2021
Arrived onsite and replaced the blower and thermal fuse. Tested unit and found f1e1 recurring. Accessed diagnostics and found open or shorted main oven sensor error. And no reading of the real time temp. Ordering oven sensor to repair. Advised customer of outstanding repair need. All other basic functions appear to be working. ; ordrng 1 WP74008369 (Oven sensor) and 1 WP74008369 (Oven sensor)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/07/2021
Arrived on site to install previously diagnosed part. Found actuator had popped out again. Removed actuator and belt. Installed new actuator and belt. Placed in diagnostics and washer is performing as designed. Cleared error code due to actuator popping out of cam again. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78749
Robert
Job Details: 05/07/2021
Arrived on job for complaints of not draining. Removed pump and found debris in pump. Cleared pump and tested. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Austin, TX 78735
Robert
Job Details: 05/07/2021
Arrived on job for complaints of no drain. Found pump not working. Replaced pump and test.
We serviced a
LG WASHER
Model WM2016CW
Near Georgetown, TX 78626
Lou
Job Details: 05/07/2021
"Arrived on site to inspect washer leaking. Upon further inspection, I placed the unit in diagnostics and tested. I could not duplicate the leak, but I found by looking from the back of the unit where there is old water streaks on the back of the front panel just under the bellow drain port. I found the drain port completely clogged with debris and there is old water streaks at the bottom the bellow. I removed and replaced the bellow and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Pflugerville, TX 78660
Wesley
Job Details: 05/07/2021
Arrived onsite and found unit operating as designed. Advised customer on use and care. Unit is heating as designed. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KCES556HBL00
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/07/2021
Arrived on site for far right knob bent and cooktop crooked. Customer stated they were able to correct the cooktop being crooked. Was able to adjust burner stem. Tested all operations. All tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Georgetown, TX 78628
Cliff
Job Details: 05/07/2021
"Arrived on site to replace panel for dishwasher. Found new panel bowed, and am reordering it. Office to set return appointment. ; ordrng 1 W11416371 (Panel)"
We serviced a
WHIRLPOOL DRYER
Model WET4024EW0
Near Georgetown, TX 78626
Lou
Job Details: 05/07/2021
"Arrived on site to inspect dryer not tumbling. Upon further inspection, I tested the dryer and found it would turn one full turn then stop. Disassembled the unit and found the drum seal had come unattached from the bulkhead and got bound up in the drum bearing and melted to the drum bearing. I am ordering the drum seal kit and bearing and office to schedule return service. No water leaks observed during service and no lint observed during service.; ordrng 1 WP3394508 (Bearing ring) and 1 279264 (Drum seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Austin, TX 78724
Scott
Job Details: 05/07/2021
Arrived on site for ice building up around icemaker . Found fill tube frozen up. Valve weeping . Replace all parts with ice maker kit . Ran harvest all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 05/07/2021
Arrived on site . Couldn?t duplicate error . No error codes . Work order may be a duplicate . No water leaks detected at time of service. Job complete .
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78703
Jacob
Job Details: 05/07/2021
Arrived onsite to replace pump and motor. Replaced part. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/07/2021
Arrived onsite for unit not working and found F5e3 latch error. Tested unit and found all operating as designed in diagnostics. In event of callback bring latch. Unit is working at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Cedar Park, TX 78613
Kayman
Job Details: 05/07/2021
Arrived onsite for wall oven with touch panel issues. Upon inspection I confirmed the complaint of lines going through the screen and it jumping time and date. I removed and replaced the main control and console. I tested the unit and it is working as designed at this time. I had trouble with the customers app for the smart oven. I was able to get the unit connected to WiFi but not synced with the app. I left the WiFi connect teams number for assistance. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Manchaca, TX 78652
Jacob
Job Details: 05/07/2021
Arrived onsite for unit having issues heating on the front right burner. Upon further inspection. Found that the switch was burned out. Replaced switch p. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS1
Near Austin, TX 78737
Luis
Job Details: 05/07/2021
"Arrived on site for water leaking and rust. Found water leaking from fresh food evaporator compartment,removed cover found drain hole insulted closed water unable to drain,attempted to clear drain hole,unable to due to drain hole sealed closed,called tech support.
We serviced a
KITCHENAID REFRIGERATOR
Model KSFS25FKBL01
Near Austin, TX 78759
David Z
Job Details: 05/07/2021
Arrived on site to install auger motor to resolve ice not dispensing. Found no good motor. Ordering motor and coupling. Office to schedule when parts in hand. ; ordrng 1 WP2188242 (Auger motor) and 1 WPW10169511 (Auger shaft)
We serviced a
KITCHENAID VENTHOOD
Model KWVU205YBA1
Near Austin, TX 78759
David Z
Job Details: 05/07/2021
"Arrived on site to install new switch membrane / control panel to resolve dead unit. Installed new panel and retested and found unit is still not operational, indicating a failure in the ribbon cable going to the Ui.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Marcos, TX 78666
Brandon
Job Details: 05/07/2021
"Arrived on site for customer complaint of damaged control panel, I replaced panel, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Wesley
Job Details: 05/07/2021
Arrived onsite and found symptoms of unresponsive touch panel. Reset control by draining capacitors. Unit function was restored long enough to set time and date and then resumed making an audible click tone when selections where attempted but otherwise not responding to commands. Ordering console and returning with control to repair. ; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/07/2021
"Arrived on site for My washer won?t lock anymore and it seems as if the load has dropped, I think it broke after my boyf. Found front right leg was raised too high and washer wasnt level. Also found splutch nut loose causing washer to make a noise. Tightened splutch nut and lowered front right leg to ensure washer was level. Placed in diagnostics and washer is no longer making any noises. Only error code was F0E5 (off balance load) which was caused by loose splutch and unlevel leg. Washer running as designed. Job completed."
We serviced a
KITCHENAID OVEN
Model KODE500ESS00
Near Cedar Park, TX 78613
Tommy
Job Details: 05/07/2021
Arrived onsite for previously diagnosed parts. Upon replacing both controls found unit to now be operating as designed. Job Completed.
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT1
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/07/2021
"Arrived n site for washer have a hole in the door bellow. Inspected unit and work area. Identified failure. Not able to test unit due to hole in bellow. Removed failed bellow and installed new. Assembled unit and tested operation. Found suds buildup in unit. Spoke with customer on soap usage with home water softener system. Recommend to run cleaning cycle until suds are removed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Cedar Park, TX 78613
Kayman
Job Details: 05/07/2021
Arrived onsite for microwave making weird noise and not heating. Upon arrival I confirmed the complaint with a cup of water. I accessed the diode in the front behind the control panel. I found a small burn out on the diode. I replaced the diode and tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78702
Luis
Job Details: 05/07/2021
"Arrived on site for water leaking and freezing in fresh food. Diagnosed air migrating into fresh food with damper door closed around housing,water leaking from filter head. Replaced filter head,added sealer around damper housing,checked water connections no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Lockhart, TX 78644
Brandon
Job Details: 05/07/2021
"Arrived on site for customer complaint of error code, found pressure error code, I disconnected pressure hose from control and tried to run diagnostic test, unit would not run diagnostic test even with pressure hose disconnected, found failed control board. Ordering control. ; ordrng 1 W11498802 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS00
Near Rollingwood, TX 78746
Luis
Job Details: 05/07/2021
"Arrived on site for not dispensing ice. Removed auger cover,found broken corroded power lead that caused lead on motor to break,replaced motor,repaired broken power lead,tested ice dispenser unit working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS
Near Austin, TX 78744
Leonardo
Job Details: 05/07/2021
Arrived on site to test unit for burner not coming on. Test unit and found burner cap not sitting correctly. Secured burner cap test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/07/2021
"Arrived on site for WP fridge is way too cold in fridge- freezing food.freezer is getting too cold- ice buildup. Ran temps and fridge and freezer are cooling as designed. Customer had bumped the settings down to warmest due to the fridge freezing inside. With this, we will not be able to diagnose the issue until we can see what the fridge and freezer are doing when the fridge is freezing items. Moved bagged items off of top shelf to provide better air flow. Ensured items on shelf in fridge werent protruding past the back of the shelves to prevent proper air circulation. Placed in diagnostics and sensors all checked good. Placed in a defrost and could hear ice sizzling on heater as designed. Customer knows to leave settings on recommended if fridge starts freezing items again. This way we can better diagnose what is happening when fridge items are freezing. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JB0
Near New Braunfels, TX 78130
Noah D
Job Details: 05/07/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit had a burnt red wire. Replaced wire and fuse with no issue. Tested for heat. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/07/2021
"Arrived on site for The oven will not get hotter than 260 degrees after more than 3 hours. Also, the stovetop takes about. Found voltage at the wall was only 120. Ran diagnostics and f9e0 was only error code (Miswired outlet or breaker). Cleared error code but it came back on immediately. Customer will need to contact an electrician to resolve the heating issue by repairing the outlet or breaker. Job completed."
We serviced a
MAYTAG WASHER
Model MGD6230HW0
Near Austin, TX 78704
Jacob
Job Details: 05/07/2021
Arrived onsite for unit still expelling gas. Used leak detector. Unit picked up gas smell in the laundry room. Went ahead and replace burner assembly. Tested unit. No gas smell at this time. Job complete. Need to return to replace console.; O-emld tckt
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/07/2021
"Arrived on site for dishwasher not powering on. Inspected unit and work area. Found unit with no power. Unplugged unit powered back on. Found miscommunication between UI and control. Removed failed control and installed new. Attempted to,test operation and found UI will need to be replaced with control..; ordrng 1 WD21X23461 (UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78704
Luis
Job Details: 05/07/2021
"Arrived on site for excessive ice. Found bail arm not installed into icemaker housing,installed bail arm fully into icemaker housing.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Leander, TX 78641
David S
Job Details: 05/07/2021
"Arrived on site to replace console UI, replaced console, tested unit and now unit is operating as designed. Informed customer of the need to reconnect to WiFi on the unit and gave him the number for the WiFi connect team. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/07/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced console and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near New Braunfels, TX 78132
Noah D
Job Details: 05/07/2021
"Arrived on site to inspect unit for not spinning correctly, upon inspection found no issues with washer except for 2 overload codes, instructed customer on proper use I.e bulky settings. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABB4
Near Austin, TX 78748
Leonardo
Job Details: 05/07/2021
Arrived on site to replace control board. Replaced board test unit and unit filling with water washing and draining. Job complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Kyle, TX 78640
Jacob
Job Details: 05/07/2021
"Arrived onsite for unit making clacking noise still. Put unit in drain and spin. Heard clacking noise. Checked splotch kit and actuator again to be sure the parts we?re screwed down tightly. Tested unit again. Heard noise still continuing. Called tech line, said to check hoses not rubbing against the unit. Check the hub under the agitator and since unit is sitting in a tub it can contribute to noises from the unit but did say a possibility of the gear case needed to be changed. Got st#7730701585. Not able to change gear case as the unit is in a small space. ; ordrng 1 W10721967 (drive pulley) and 1 W11419215 (CONTROL) and 1 W11497303 (MOTOR )"
We serviced a
WHIRLPOOL DRYER
Model WED5100VQ1
Near Austin, TX 78747
Scott
Job Details: 05/07/2021
"Arrived on site for unit not drying . Unit is tumbling but not heating . Tested element,fuse , thermostats. All checked normal . Found not voltage from motor . Replaced motor , stil not heating . Found timer has failed as well. Replaced both motor and timer . Unit is heating normally . Clean lint for blowe housing and cabniet . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Manor, TX 78653
Matthew
Job Details: 05/07/2021
"Arrived onsite for dishwasher leaving spotty film on dishes. Upon inspection found faulty dispenser. Replaced dispenser, tested unit and unit is functioning properly. No error codes at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kempner, TX 76539
Al
Job Details: 05/07/2021
"Arrived on site and inspected washer motor and belt issues.Ran diagnostics and confirmed the complaint and removed and replaced both the cam and actuator.Reassembled and unit tested unit and unit did better, but found the capacitor, motor, wash plate and hub were also contributing to the malfunction.Unit did better agitating, but still made the awkward noises.Turned basket and didnt hear the distinctive gear case noises.Ordering above listed parts.Office to schedule return services.Needs more work; ordrng 1 W10528947 (HUB NUT) and 1 W10902814 (AGITATOR) and 1 W11158831 (CAPACITOR, MOTOR RUN) and 1 W11026785 (MOTOR)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Hubbard, TX 76648
Jonathan M
Job Details: 05/07/2021
Arrived on site for a dishwasher that is smoking. Inspected unit and work area. Removed outer door and found no burning smoke residue or burnt wires anywhere. Removed toe plate and checked underneath the unit. Found no smoke residue anywhere in or around the unit. Ran the unit through an auto cycle and the unit ran as designed with no smoke present anywhere inside or outside the unit. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78738
Leonardo
Job Details: 05/07/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Will order new sump and motor office to rescheduled; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Manor, TX 78653
Matthew
Job Details: 05/07/2021
Arrived onsite for washer making noise. Upon arrival put unit in diagnostics. Found no stored error codes. Ran auto test and noise was in spin cycle. Inspected underneath unit and found warn belt and noticed that motor pulley was not spinning on center. Replaced motor and belt. Tested unit and unit is functioning properly. No noise. Ran high spin and no noise. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78738
Leonardo
Job Details: 05/07/2021
Arrived on site to test unit for not heating. Test unit and unit heating correctly but vent not opened. Replaced vent test unit and unit test good advised customer to use rinse aid to help unit dry better job complete.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Leander, TX 78641
Kayman
Job Details: 05/07/2021
Arrived onsite to install control panel I installed the new panel and there are no dents or scratches present this time. I tested the cook top and both ovens. Unit is working as designed at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near San Marcos, TX 78666
Brandon
Job Details: 05/07/2021
"Arrived on site for customer complaint of f27 error code, pressure sensor error, found out customer would put up to 3 pods in for a wash cycle, I cleared error code, ran diagnostic test cycle, found excessive suds, unit passed diagnostic tests, I ran a regular cycle, unit filled and cut off water valves and tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78628
Cliff
Job Details: 05/07/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78726
Tommy
Job Details: 05/07/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit rc evap fan and damper control. Proceeded to power on and test unit. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Cedar Park, TX 78613
Kayman
Job Details: 05/07/2021
Arrived onsite for washer no powering on and not responding. Upon inspection I confirmed the complaint. I accessed the control and found the diagnostics led flashing continuously indicating correct voltage output. According to the tech sheet the UI would need to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78702
Scott
Job Details: 05/07/2021
"Arrived on site for unit tilting forward when both racks are open and door flopping open . Found door balance spring not hooked into frame ,also screw was missing on left side mounting bracket . Found screw while reinstalling spring . Reinstalled mounting bracket . Door and tilting issues are resolved . No other issues found. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Wesley
Job Details: 05/07/2021
"Arrived onsite for unit not drying well. Found heater is operating as designed. Provided customer on instruct on capabilities, use and care. All checks good."
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near New Braunfels, TX 78130
Brandon
Job Details: 05/07/2021
"Arrived on site for customer complaint of unit not heating and light staying on in oven, found proper power to control, found door switch tested good, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harker Heights, TX 76548
Tyler
Job Details: 05/07/2021
Arrived on site for washer making loud noise during spin. Upon arrival customers stated during spin cycle it sounds like jet trying to fly off a runway. Upon entering diagnostics I found no errors but during diagnostics spin test I was able to confirm units noise. I then called techline and spoke with Andrew sr#7730707534. He advises that the gear case is bad and needed to be replaced again. I replaced gearcase then reasse and tested unit. Found noise no longer present. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near New Braunfels, TX 78132
Andrew
Job Details: 05/07/2021
"Arrived on site to test unit for LF(long fill) code. Found bad control, valve and gearcase.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB05
Near San Marcos, TX 78666
Brandon
Job Details: 05/07/2021
"Arrived on site for customer complaint of unit freezing things in fresh food section, found failed control and thermistor, I replaced control and thermistor, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/07/2021
Arrived on site to test unit for not operating.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near Austin, TX 78729
Tommy
Job Details: 05/07/2021
Arrived onsite for microwave burned in right side. Upon arrival found unit cover and cavity damaged. Took photos found wave and mag tube to appear slightly damaged as well. Called tech line spoke with Robert 7730704925 and took photos through technical support on service matters and uploaded. Job Completed.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/07/2021
"Arrived on site to test unit for sensor drying not working. Found senor connection not connected. Secured connection, tested unit, unit works good. Advised customer of sensor operation. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/07/2021
Arrived on site for LEAKING WHEN IN USE AND WHEN NOT IN USE-DRIPPING FROM LEFT CORNER-HAS WATER OFF TO UNIT. Found valve leaking. Removed brass filling and found gasket in brass fitting damaged from being over tightened along with the threads on the valve damaged. Installers attempted to use plumbers tape to stop the leak but this did not fix anything. Removed valve and fitting and installed new valve and fitting. Ran through diagnostics and no error codes came on. Valve and fitting no longer leak. No other leaks detected. Job completed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB212RBM0
Near Killeen, TX 76542
Al
Job Details: 05/07/2021
Arrived on site and inspected dishwasher not draining.Confirmed the customers newly installed garbage disposal and discovered the knock out was still in the disposal causing the no drain issues.Corrected the issue and also created a drain loop and unit now functioning properly.Customer satisfied JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 05/07/2021
"Arrived on site to test unit for FC gasket not sealing on top right corner. Took heat gun to gasket and formed. Installed per magnum behind gasket to assist with proper seal. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Georgetown, TX 78633
Lou
Job Details: 05/07/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=-13 degrees & RC= 67 degrees. I found ice forming on the RC evap cover and in the deli drawer. I advised the customer maths to due to the amount of ice they would need to unplug the unit and defrost it and I would have to come back to complete repairs. Customer advised they were going out of town next week and would be back late next week. I placed the unit in diagnostics and tested the RC evap,fan and found the fan not operating. I will replace the RC evap cover, hv control. No water leaks observed during service.;
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Leander, TX 78641
David S
Job Details: 05/07/2021
"Arrived on site to diagnose oven that is staying on after they cancel the bake. Customer informed us that after they finish cooking it doesnt show it running on the UI but they can feel heat inside the unit for long periods of time after like it is still running periodically where the only way they got it to turn off properly was to reset the breaker, found the UI not responsive at times while trying to enter diagnostics. Found service pointer #W11525545 pointing to the unit not updating so we tested the unit and found the bake and broil elements working, we found the oven turning on and off for us at the time. we are ordering a new UI, to complete the repair, due to the touch screen and update issue. Called techline and spoke to Austin, we advised Austin of the situation and he advised to order a new UI. We got sr number 7730701388. The office will reschedule when we have an eta in the part. ; ordrng 1 W11297728 (UI console)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78704
Luis
Job Details: 05/07/2021
"Arrived on site for no cool. Powered unit on compressor not powering on,checked voltage good voltage to inverter,120vac and 6.5 Vdc diagnosed a defective inverter,installed a new inverter powered unit on compressor powered on."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1145XTPBA
Near Harker Heights, TX 76548
Tyler
Job Details: 05/07/2021
"Arrived on site for dishwasher needing previously diagnosed motor/pump assembly, as well as new spray arm and mount bearing. After arriving and disassembling unit i was able to installed previously diagnosed parts. After reassembling unit I tested it and found unit would fill agitate and drain multiple times as designed with no leaks before during or after repairs. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM00
Near New Braunfels, TX 78132
Noah D
Job Details: 05/07/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker did move and fill, instructed customer to change filter, found the emitter was not working, replaced emitter and lights returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details: 05/07/2021
"Arrived on site to test unit for door not closing. Customer stated FC door doesn?t always close properly. Replaced slides, tested unit, unit works good. Gasket sealing good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Buda, TX 78610
Robert
Job Details: 05/07/2021
Arrived on job for complaints of patch job not done correctly. Found the pads used for smoothing material were left in refrigerator. Removed pad and extra material. Took pictures and consulted with CS.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/07/2021
"Arrived on site for dryer making rumbling noise. Inspected unit and work area. Tested operation to verify failure. Inspected drum felt and found small item stuck in felt. Removed item and tested operation. All tested good, no water leaks detected. Spoke with customer on service performed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78756
David Z
Job Details: 05/07/2021
"Spoke with customer prior to arrival about microwave light issue. Light constantly being on is a result of issue with the control and needs a control to resolve. Talked with CS who approved ordering the part and no need to go on site since issue is a control issue and parts are not present. No other issues present with unit. Ordering control and socket, ; ordrng 1 W11342846 (Control) and 1 W10210871 (Socket)"
We serviced a
KITCHENAID VENTHOOD
Model KVUC606JSS0
Near Leander, TX 78641
David S
Job Details: 05/07/2021
"Arrived on site to diagnose switch control cover on vent hood, found that one of the screws holding on the cover had been torqued too much to where the end was snapped off. Replaced the cover and the unit is functioning as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/07/2021
"Arrived on site for refrigerator not producing ice and temperature concerns. Inspected unit and work area. Found customer had thermometer on left wall front by ice housing and chute and it measuring normal leakage from ice container. Cycled ice maker and found no response from ice maker motor. Removed failed ice maker and installed new. Tested operation. All tested good, no water leaks detected."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Martindale, TX 78655
Brandon
Job Details: 05/07/2021
"Arrived on site for customer complaint of unit not dispensing ice, found ice was clumped together, I removed clumped ice, unit tested good. Door may have been left open causing clumping."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Al
Job Details: 05/07/2021
"Arrived on site and inspected washer with the same issue as before.Customer advised the unit isnt washing the clothes.I cheated the lid lock to allow customer to see the operating functions of the unit and discovered the unit wasnt agitating.Looked underneath and found the actuator wasnt engaged properly into the cam.Since previous tech had the same issues, I removed and replaced the actuator, reassembled and unit tested the unit, and unit tested as designed to customers satisfaction.JOB COMPLETE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/07/2021
Arrived on site for not making ice and freezer not cooling enough--THE FREEZER IS SET AT 0 BUT IS READING 22 ON THERMO. Took temps in freezer at 25. Took temps in fridge at 45. Placed in diagnostics and found temps over the last ten hours were way too warm. Inspected RC evaporator and found fridge will need a sealed system repair. Ordering compressor (W10903340) AUTHO drier tube (W10843121) AUTHO to return and complete the repair. ; ordrng 1 W10903340 (Compressor AUTHO) and 1 W10843121 (Drier tube AUTHO)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Manor, TX 78653
Matthew
Job Details: 05/07/2021
Arrived onsite for washer malfunctioning. Upon arrival unit was unplugged. Once plugged in unit drain pump would energize. Tried canceling but unit would not respond. Tried putting unit in diagnostics and control would not respond.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Florence, TX 76527
Jonathan S
Job Details: 05/07/2021
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Florence, TX 76527
Jonathan S
Job Details: 05/07/2021
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Kyle, TX 78640
Jacob
Job Details: 05/07/2021
Arrived onsite for unit giving F1E0 error code. Looked at unit and F1E0 error code was present.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2465NF1A
Near Lampasas, TX 76550
Al
Job Details: 05/07/2021
"Arrived on site and inspected the dishwasher with error i50, which has to do with the detection of the wash motor and or drain pump.Frigidaire error codes advised to cycle the unit off for approximately 5 minutes to clear the error code.Did so and unit tested as designed. It washed, heated, drained as designed
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
David S
Job Details: 05/07/2021
We serviced a
WHIRLPOOL DRYER
Model WGD96HEAC0
Near Austin, TX 78749
Robert
Job Details: 05/07/2021
Arrived on job for complaints of noise. Found the idler pulley bad. After replacement test operation.