"Arrived to inspect lights flickering. I verified the issue and videod with a 240HZ camera and could see the flicker that appeared to be at about a 50% duty cycle. I contacted the mfg, tech JR and advised of my findings. The tech advised me that it is normal operation. If CX has concerns, they are to contact the mfg customer service line at 800-253-1301

Arrived on site to diagnose a dishwasher that leaked during home inspection. Tested all parts and components and found no failures to unit at this time. Inspector ran unit empty causing excess water from sprayers hitting seals and causing a small amount of water to leak. No repairs are needed and no leaks were found at time of service.

Arrived on site to diagnose a range that is not operating. Found control showing error for internal short in control. Replaced control and noted unit still not operating due to only half voltage present from wall. Electrical issue will need to be resolved to fix issue.

Arrived on site to replace previously ordered parts for washer.replaced capacitor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for dishwasher. Replaced upper and lower racks and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite for washer not advancing properly. Upon arrival inspected unit. Put unit in diagnostics and found stored error code F6E1 CCU-MCU serial comes failure. F6E2 communication failure. Ran several test cycles and failed.

"Arrived on site to test unit for tripping breaker randomly. Customer stated it didnt happen every time and was sporadic. Customer also stated it wouldnt trip breaker, breaker would have to be cycled to get unit to respond. Ran multiple diagnostics and found no issues. Continuity through harness was correct. All components receiving proper voltage. If issue persists recommend replacing control and console. No leaks detected. Job complete."

Arrived on site to replace broiler and board. Replace both parts test unit and oven no heating. Test fuse and found fuse opened. Tapped on fuse and got fuse to close unit working as designed. If oven stops working we will need to order fuse. Job complete.

Arrived on site to test unit for high pitch sound. Ran compressor and condenser motor in service test 4. Did hear sound and verified with customer sound was when compressor but sound is part of normal operation. Verified no lines rubbing or touching. Amp draw correct at .6amps and both compartments at temp. No leaks detected. Job complete.

"Arrived on site to test unit for broken center drawer in FC. New drawer i was sent with had damaged pan front. Replaced bin and put new pan front, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to replace previously diagnosed inlet valve. Replaced valve, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to replace compressor from previous diagnosis. Replaced compressor, system held nitrogen at 135psi for 20mins. Vacuumed system and charged to specs. Frost developing on evap/cooling plate as designed. No leaks detected. Job complete."

Arrived on site to replace heating element for special project. Replaced element test unit and unit test good job complete no leaks present.

Arrived on site to replace heating element for special project. Replaced element test unit no leaks present job complete.

Arrived on site for a dishwasher that has rat concerns. Inspected unit and work area. The customer advised that they had some beads that they thought were apart of the unit. Did verify they did not come from the dishwasher. Tested the unit and it is working as designed.

Arrived on site for a dryer that is glowing but the drum is not turning. Inspected unit and work area. Tested the unit and did confirm that the drum would not turn but the heater would try to kick on. Checked voltage and found proper voltage. Remove the back cover and checked the fuse. Found the fuse open causing a break in the motor circuit. Advised the customer of the issue. I called Whirlpool Safety team and spoke to Ruidisa SR# 7733979559. She advised that the customer may can proceed with repair if they would care to repair it but that they would not be granting any concession today. Spoke to the customer and the customer did not want to repair it. He advised that he would prefer to just buy himself a new dryer. Did explain to the customer that the cost to repair is very minimal but the customer advised he would rather pay for a brand new unit with a four year warranty then a couple hundred bucks at a used dryer. Call complete.

"Arrived on site to test unit for noise when dispensing water. Found filter head was restricted and valve not opening properly, barely trickling out. Replaced filter head and valve, tested unit, unit now working as designed. No leaks detected. Job complete.

Arrived onsite and repaired the dishwasher by replacing the heater according to the SP designation.

Arrived onsite and replaced the control and dispenser assembly. Unit is now operating as designed. Customer noted that water from fridge failure had damaged the wood flooring. See pic. Advised customer on repair and status. Unit is now set up to operate properly.

Arrived onsite for heater bushing SP. Repaired by replacing heater. Unit is now operating as designed. All checks good.

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good job complete.

Arrived onsite and repaired unit by replacing the heater according to the sP designation. All checks good.

"Arrived onsite for no ice production and found failed ice maker unable to jump start and replaced icemaker for failed icemaker not producing ice, all checks good. Unit is now operating as designed. Advised customer on repair."

"Arrived onsite and repaired the heater according to the SP designation. Advised customer on repair, all checks good."

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found an F4 E3 (wash motor not running) error code. Brandy and it was an auto test and did confirm the customers complaint. Replace the wash motor assembly and test of the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the heating element and tested. The unit heated and cycled as designed. I corrected the wiring due to incorrect grounding. Steam dryer, no water connections to unit. I contacted the tech and verified it was destroyed and collected the total.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the refrigerator door and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite to install previously diagnosed parts. Installed brackets screws and clips. Operated unit and unit operates as designed. No leaks present at this time. Job complete

Arrived on site to replace the burner knobs. I replaced al 4 knobs and tested the unit. I found the burners all working as designed. Job complete.

Arrived on site toninstall previous diagnosed part. I replaced the right side rc door gasket. I inspected the door and found it sealing. Job complete.

"Arrived onsite for NOT HEATING. STILL TURNS. Upon arrival found control panel is not responding to buttons intermittently. Was able to test unit. Found heater not energizing. Tested fuse and thermal cutoff and are good. Found fractured element Ned lots of lint build up in cabinet. Ran vent test and failed. Replaced heater and test unit. Unit now heats correctly. Job complete"

Arrived on site to diagnose a microwave that isn't heating intermittently. Found no failures to unit at this time and advised customer door needs to be closed firmly to activate safety switches. No further repairs needed and job is complete.

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit is to cold and not able to adjust temps. Tested unit and found the control board bad. Replaced board with new one and program to the correct model. I then tested unit and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for garbage disposal, inspected unit and work area. Tested old garbage disposal and found it not working. I removed and old one and installed new one and found old lines for drain wont reach. CX is going to need to properly route the drain lines to the garbage disposal. I could not test for leaks. But unit is powering up and working like its supposed too. No leaks where observed during service. Job completed.

Arrived onsite for a refrigerator not cooling correctly. Ms stated the RC was staying around 50 degrees and the FC around 15 degrees. I found the RC coil completely frosted up and coming out of the bottom of the evaporator cover. When I pulled the unit out to test the thermistors from the control I found where there was a bad void in the insulation causing the rear of the panel to rust up from the left side to the right side. I explained to the customer that the unit is not repairable.

Arrived onsite for long dry times. Upon arrival inspected unit. Ran test and unit is heating and tumbling. Ran air flow test and failed. Recommended customer have external cleaned. Gave recommendations for vent wizard. Unit is functioning as designed. Job complete

"Arrived on site for refrigerator, inspected unit and work area. CX compliant was unit not cooling properly. I found the bottom mullion badly separated from chassis. I used the adhesive but was to large to fix. Called techline and spoke with Bruce SR#7734098217 and said CX would have to contact customer service for any further information. No leaks where observed during service. Job completed."

Arrived on site to install previous diagnosed part. I replaced the missing piece of the burner and installed new burner caps. I tested the unit and found it working as designed. Job complete.

Arrived onsite to replace heating element under special project S17304. Dishwasher was installed with trim blocking removal. Removed trim to access unit. Replaced element and tested. Unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site for refrigerator, inspected unit and work area. Tested unit and found condenser fan blades hitting one of the compressor lines. Bent the line away from fan and tested. Unit is now operating as designed. I leveled unit properly. Installed handles for CX. No leaks where observed during service. Job completed."

Arrived on site to install previous diagnosed parts. I gained access to the dispenser and replaced it with new. Job complete.

"Arrived on site to test unit for not advancing in cycle, tested unit found system locked, put unit through diagnostics, all components running good, put unit into normal wash, unit is filling and washing, no leaks detected job complete"

Arrived on site for dishwasher with recalled element needing replacement. Upon arrival confirmed issue and found gold bushing on element. Replaced element then tested unit and found no leaks or other failures. Call complete

"Arrived on site for range making a pop sound from back right burner and control giving f1e1 error. Upon arrival confirmed complaint. Called techline and spoke with Scott sr#7734096900.Was instructed to have customer contact whirlpool if they have any further questions. Call complete"

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit full of water and clothing. I attempted to place the unit in diagnostics and it failed. I removed the control panel and found the diagnostics LED not flashing as designed. I checked voltage at the wall outlet and it is good. I tested voltage at the control and its getting 124V. I tested the components on the unit and and found all is good. The drain pump is showing 20ohms, within range. Customer advised they discuss with their sibling and contact the office if they choose to go forward with repairs. Unit left unplugged for safety and the lid left open at customers request to be able to remove clothing/water. No water leaks observed during service, job completed."

Arrived onsite and found unit operating with failed latch. Completed repair. All checks good. Unit is now operating as designed.

Arrived onsite and replaced cover kit and control kit per prior diagnosis. Verified heater is within range. Unit is now operating as designed. Advised customer on cool down times. All checks good.

Arrived onsite for DW with a loos handle upon arrival I attempted to tighten up but it would not. I replaced the handle and found that it was now solidly mounted. Job complete.

Arrived onsite for refrigerator water dispenser spitting when in use. Upon inspection I found that the water filter was not sealing properly in the filter head.I installed and tested the unit and found that the dispenser was working as designed.

Arrived onsite for for washer leak. Upon inspection I found that the leak was coming from the water temp sensor due to the bracket that holds it down was loose I created a spacer out of a silicone sheet I had and installed it in between the sensor and the bracket to increase the clamping force of the bracket and tightened it down. Then I tested unit several times and found no leaks. No charge issues was same as before. Job complete

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. Upon arrival I installed new heating element and tested unit and and found unit operating as designed no leaks job complete.

"Arrived on site and inspected refrigerator and found evaporator tray in fresh food section is bowed. Disassembled fresh food section and found water is dripping from condensation gathering behind icemaker adapter then running behind air tower going underneath evaporator tray and lifting it. Because of this evaporator tray is also frozen over and not draining properly. Replacing adapter kit and tray may correct issue.

"Arrived on site and inspected refrigerator and found attached cabinet door panels keep door from closing properly if body of refrigerator is too far back into cabinet installation. Also found display is not working because the motor has added pieces of tape to keep door switch in closed position so the chime stays off. Removing tape corrects display issue and installation should be corrected so that the doors can close properly every time.

Arrived on site to test unit for unit beeping and not running. Test unit and found water in float. Removed water and found unit leaning to the front. Pulled unit out and lowered back feet to level unit correctly job complete at this time.

"Arrived on site and replaced heating element per service pointer W11540964, after replacing ran a diagnostic cycle to confirm is is not leaking, job complete."

"Arrived on site and inspected washer, Pulled washer forward out of closet until all sides were visible and set to fill with hot, warm, and cold water and did not observe any leaking from valves. Washer did not overflow stopped filling and began agitation. Then Set washer to spin and drain and did not see any overflowing of standpipe or drain hose leaking. Moved washer back into closet and there is no water on the floor. Could not duplicate apartment tenants experience. Washer is not leaking

Arrived on site to test unit for unit not getting water. Test unit and found water turned off under sink. Turned water on test unit and unit filling with water and washing and draining job complete.

"Arrived on site and replaced heating element per service pointer W11540964. After replacement insured dishwasher is working properly and not leaking by running a diagnostic cycle, job complete"

"Arrived on site and inspected range and found saved error code F9E0. Inspected wiring at terminal block and did not see any issues, took pictures. Turned on all cooktop elements and set oven to bake and everything is working normally. Could not duplicate reason for service call, job complete"

Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.

Mg. Customer needed pedestal installed on washer. Removed hoses from washer. Took washer to hallway. Installed pedestal. Reassembled and verified operation. No leaks. Call completed.

(MG) Range is not working due to warped control. Called safety and Theresa gave a P&L concession W13HGI1WPL1. SR# 7734047481 . Removed back panel. Found plastic melted from control case onto the panel. Removed and replaced control and panel. Reassembled and verified operation. Call completed.

"Arrived on site for no ice. Ran diagnostics icemaker not completing diagnostics and getting 6F error code. Called tech support sent pictures of error code to tech support installed new icemaker ran icemaker test passed,ran fill test passed. SR#7734096514"

"Arrived on site to inspect dishwasher door catching when opening fully. Upon further inspection, I found the kick plate was not installed correctly. I removed the kick plate and found the insulation was shoved under the unit and not properly installed. Re-installed the insulation and kickplate and tested unit in diagnostics. Unit is showing no error codes and is operating as designed. No water leaks observed during service, job completed."

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and found the freezer section at 13?F in the refrigerator section at 50?F. The customer advised they first lost their ice production and temperatures have been rising in both sections. I took an amp draw off of the compressor and found it running at .374 A. Found no defrost issue in either fresh food or freezer sections. Ordering sealed system components and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for three hours due to multiple parts needed; ordrng 1 W11592009 (Compressor) and 1 W11109499 (Non dye drier) and 1 W11506635 (Coupler) and 1 W10865322 (RC evaporator) and 1 Oillessgauges (Oilless gauges) and 1 Nitrogen (Nitrogen)

"Arrived on site for frost building up on and around freezer door . Found gasket not making good contact upper left freezer door . Ordering gasket ,door brackets , FZ led light . No water leaks detected at time of service call to set return . ; ordrng 1 W10843353 (FZ led) and 1 W10248749 (FZ gasket) and 1 AUTHO"

"Arrived on site for washer making weird noise . Found washer had popped breaker , plugged back in . drain pump making loud noise and water in tub . Ordering drain pump. ; ordrng 1 W10876600"

Arrived on site for washer still leaking . Found water trails from fabric dispenser area on tub . Ordering dispenser and ring . No other leaks detected. Call to set return ; ordrng 1 W11175629 (Fabric dispenser) and 1 W11094304 (Tub ring)

"Arrived on site for oven combo, inspected unit and work area. There was no power to unit. I pulled unit out and inspected all wiring and control boards for any shorts or burn spots. I did not find anything physically wrong. Call techline and spoke with Kirt SR 7734104041 and we proceeded with a couple of testings found a short in the wiring harness not visible and possible are you bad main control, cooling fan was also stuck. Tech line recommended to change main harness, control board and cooling fan. I then called safety and spoke with aisha SR7734042880 and gave her my findings. Office to order parts and contact customer when parts are available to reschedule.; ordrng 1 W11448962 (Main control) and 1 W11598119 (Blower) and 1 W11245670 (Main harness)"

"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested all burners and found the front left and front right burners take too long to ignite. I removed he burner heads and cleaned them and retested and got the same results. I am ordering both burner heads and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11344539 (Left front burner head)"

"Arrived on site for dishwasher tripping the breaker. I inspected the unit and work area. I gained access to the controls and tested the components. I found the vent fan reading double the resistance it should. I unplugged the vent fan and ran a diagnostics cycle, I found it completing the cycle. I am ordering the vent fan. Reschedule for Thursday 7/21/22; ordrng 1 WPW10469574 (Vent fan)"

"Arrived on site to test unit for noise, tested unit found basket has separated into two parts, will need basket to fix issue, returning with all pre screen parts some might be still needed, office to reschedule ; ordrng 1 W10554251 (Basket)"

"Arrived on site to replace previously diagnosed igniter replaced igniter burner is now igniting, another issue surfaced left front when putting on simmer only half the burner is lit replaced orifice to next size up but customer did not like that the flame was bigger, ordering a burner head to see if issue can be resolved office to reschedule ; ordrng 1 W11443594 (FL burner head)"

"Arrived on site to replace hinges per service pointer W11170909B, replaced hinges, doors are now working properly, but customer stated that ice production is really slow and takes about 4 days to fill bucket, ordering ice maker and ice maker harness, office to reschedule ; ordrng 1 W11397192 (Ice maker) and 1 W10508673 (Ice maker harness)"

Arrived on site for dishwasher not cleaning the upper rack. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the motor is weak and both spray arms are separating. I installed the motor. Reschedule for Thursday 7/21/22 for the spray arms. ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)

Arrived on site for dishwasher leaking. Upon arrival confirmed complaint and found water would leak from both right and left sides of door. Found lower door gasket melted and Mangeled. Found motor and drain all working with no leaks. They stated unit has a history of other failures and they want to look at options for replacement before deciding. Call complete ; ordrng 1 Cnote (Please read att. Note) and 1 Cnote (Office to collect service fee with cc on file)

Arrived onsite for UNIT IS NOT COOLING . Upon arrival unit is plugged and operating. Both FC and RC are hot in the box. Inspected Compressor and is running. Compressor is pulling .65 amps and running hot. checked evaporator. There is no frost or ice on any part of evaporator or tubing. Both evaporator and condenser fan are operating . This is a r134a unit and needs sealed system ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Autho (Autho)

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between sensors and controls. Ui, hv control, and rc evap harness need to be replaced to complete repairs. ordrng 1 W11087438 (Fan and harness)"

"Arrived to inspect ice for in on FC floor. I found the FC evaporator had iced and there was a sheet of ice along the bottom of the evaporator area. Per Technical Service Pointer #: W10632338E, S38253, the cost of the part is covered on units beyond 5 years of age. I found both door gaskets had hardened and the right side had multiple tears. Office to order gaskets. No leaks observed during service. ordrng 2 W10830274 (Door Gasket, RC)s"

Arrived on site to replace damaged panels for microwave. Replaced ui but wrapper is damaged. Reordering wrapper and office to set return appointment. ; ordrng 1 W11446916 (Wrapper.)

"Arrived onsite for range with broken glass. Upon inspection verified that outer door glass was broken. Spoke to claims and needed POP or delivery slip to verify date received. Builder will try and get proof but stated covered or not, the unit needs to be fixed. Ordering Outer door glass panel ; ordrng 1 WPW10634271 (Outer glass)"

Arrived onsite to replace previously diagnosed part. Had two panels shipped. Unfortunately both were damaged. Will need to reorder part. Also informed customer that a new model serial tag will need to be requested from manufacturer and placed on the unit for future repair. Office to reschedule ; ordrng 1 W11289590 (Control panel)

"Arrived onsite for dishwasher giving error code. Upon arrival put unit in diagnostics and found stored error code F9e1 product not draining , F7E1 single speed wash motor failure , called tech line for assistance. Ran test and found motor not responding. Also drain pump seemed to continue to run then error out. Tech recommended replacing Sump and motor, OWI, possibly drain motor. Provided SR#773409100851. Also need to adjust drain hose to avoid kinked line. Office to reschedule ; ordrng 1 W11416362 (Sump and motor) and 1 W11410464 (Owi)"

"Arrived onsite for ice maker not producing ice and temperature in freezer a little high. Upon arrival inspected unit. Found sections of freezer produce frozen and semi soft. Found freezer over capacity and product blocking vents for returning air. Customer cleared items and will monitor. Tested the ice maker and Ice maker not responding. Found while unboxing ice maker , it was incorrectly packaged. Will need to order and return with correct ice maker ; ordrng 1 Wpw10756907 (Ice maker)"

Arrived on site to test unit for low ice production. Found fill tube frozen over. Found water pressure to unit at 100psi. Recommend replacing pressure regulator and ice maker. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Line kit)

"Arrived to instal previously diagnosed and ordered parts. The RC door closer cams were worn badly and the door would not close as it should. I found the harness for the FC door was broken open and advised the CX that they may have a failure of the water and/or ice system in the future and they will contact us if it occurs. There was considerable gapping at the front lower part of the mullion, but the gaskets were able to conform to the gap and a reasonable seal had been attained. I verified the sealed system issue and recovered the refrigerant. The unit had a good charge and I could not find any signs of leaks. I removed and replaced the compressor, dye drier and service port and vacuumed to 410 microns. I allowed the system to sit for 15 minutes and seeing no loss of vacuum, charged with the MFG prescribed 5.75 oz of refrigerant. The unit started cooling as designed and I checked all accessible joints with leak test fluid and found no issues. ordrng 1 W11311687 (Cam, RC Door) and 1 W11292872 (Hinge, RC Door)"

"Arrived on site for cooling complaint. Removed deli drawers found fresh food evaporator heavily incased in ice,diagnosed unit not defrosting correctly in fresh food section. Will need to order harness that includes fan and thermistor,cover and drip pan will need to follow service pointer W11092686; ordrng 1 W11457241 (Drip pan) and 1 W11256332 (Cover) and 1 W11087438 (Harness)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed the compressor and went to install new compressor. Found the old compressor was a R134-A compressor and the new compressor was for R600. Spoke to SR and ordered correct parts. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours on return trip.; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W10836706 (Evaporator)

"Arrived onsite for mw with faulty interlock switches. Upon inspection I found that the switches showed signs of arcing and left side switch was not engaging properly. I replaced all interlocks and tested unit and found unit operating as designed but the interior light wouldnt still not turn on, I am ordering one lightbulb and rescheduled for 07/22/22; ordrng 1 W10886919 (LMP-BASLES)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was ice in the RC is clumping up. I inspected door gaskets and found the right door gasket badly damaged and left door gasket is also not sealing correctly. I also found ice bin door gasket in RC not making a good seal. Office to order parts and reschedule when parts have arrived. No leaks where observed during service. Job completed.; ordrng 2 W10688387 (Door gasket)s and 1 W10702031 (RC ICE BIN DOOR & GASKET)"

"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found error cord and f8E3 F9E1. I then ran a diagnostics cycle and found no stored error code found unit draining properly but did find digits missing on the screen. Will order parts needed and also a heating element because theres a service pointer to replace heating element. No leaks where observed during service. Office to reschedule when parts are arrived.; ordrng 1 W11416458 (Console control) and 1 W11537778 (Heater)"

"Arrived onsite for refrigerator not cooling properly after previous repair. Upon arrival put unit in diagnostics and found Rc thermistor reading 50 degrees, FC thermistor 20 degrees. Rc evaporator thermistor test reading at -2 degrees and freezer evap reading at 16 degrees. Called tech line for assistance. Tech wanted software version, software at 600, tech said 7.0/7.2 software version. Took rc thermistor reading at board and recorded 13k ohm on ff evaporator thermistor reading 16 degrees . Tech recommended software upgrade to unit using service pointer. Provided SR#7734096599. Service pointer w11329116. S code 27311 Control and ff evaporator cover. Will need to be sure the control is the most updated version. ; ordrng 1 W11167902 (Fc evaporator cover)"

"Arrived on site to inspect refrigerator making unusual noises. Upon further inspection, the customer advised that the noise sounds as if its coming from the back of the unit and gets loud enough they cant hear the tv. I placed the unit in diagnostics and tested the FC fan and found it operating as designed. I tested the condenser fan/compressor and could not duplicate the noise. I pulled the unit out and removed the back cover and checked all refrigerant lines and they were good. As I placed the cover back in position, it began to make a rattling/vibration noise. I placed some sealant pads in between the cover and chassis the that noise stopped. As I was getting ready to leave, the unit began to make the noise and the customer identified the noise as the one its been making. I removed he kickplate and found the condenser coil under the unit is what is making the rattling noise. I overdo the unit and the noise stopped, but when I opened the right RC door, the noise came back. I level again with the door open and was able to get the noise to stop. I advised the customer to monitor the unit and if the noise comes back to contact our office. No water leaks observed during service, job completed.; O-emld tckt"

Arrived onsite for washer not operating and showing fault code f9e1. Upon inspection I found that the drain pump was seized up I replaced the pump and tested unit but found that the unit would just keep telling me to close the lid even though it was already closed. I am ordering the latch and the control.office to reschedule.; ordrng 1 W11394572 (Latch) and 1 W11510463 (Control)

"Arrived on site and found customer experience icemaker stop producing for a week. Icemaker has now started producing ice again. Temperature in freezer is 3?, Reason for hiatus is unknown. Cycled icemaker manually dropped ice in the tray and refilled with water. This is normal operation. LED module in freezer is also out and will need to be replaced.; ordrng 1 W11520324 (LED module)"

Arrived on site to replace fill valve control board and flow meter. Test unit and found unit getting plenty of water panel not responding and motor not responding. Will need to replace both parts. Office to reschedule will need 2 hours. ; ordrng 1 DD82-01347A (Panel) and 1 2hours (2 hour)

Arrived on site and inspected refrigerator and found both sections are warmer than room temperature. Exposed evaporator and there is no frost pattern at all. Inspected compressor and found it is getting power and running but there is no cooling. Sealed system repair will need to be performed in order to correct the issue.; ordrng 1 WPW10463858 (Compressor) and 1 WP2188823 (Evap) and 1 W10143759 (Dye drier) and 1 TJ90SF8404 (Stub)

Arrived on site to test unit for fan not turning off when going down. Test unit and found bad switches. Ordering new switches office to reschedule and will need 2 hours on the job. ; ordrng 1 W11088943 (Control) and 1 W11097349 (Switch kit) and 1 W11187731 (Assembly motor with switches) and 1 2hour (2 hour) and 1 W11230930 (Power button)