Near Austin, TX 78724
Scott
Job Details: 01/28/2020
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site for washer flashing den . Followed service pointer and took unit out of demo mode . Ran diagnostics , nonerror codes unit ran diagnostics w/out any fails . Started a normal cycle and unit was goin into a wash cycle and filling . No water leaks detected at time of service . Job complete ."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/28/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site for customer complaint of unit not powering on, found faulty console, I replaced console, unit tested good."
Near Lago Vista, TX 78645
James
Job Details: 01/28/2020
WASHER MAYTAG MVWB865GW0 Arrived on site and tested operation. Found both cold and hot water valves just humm but no water dispenser. Verified water to unit. Found valve to be failure. Installed new and tested operation. U it tests good. Job complete
Near Killeen, TX 76549
Al
Job Details: 01/28/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not filling.Confirmed the complaint and ran diagnostics test mode and unit didn’t fill.Noticed the float was stuck down and wasn’t filling with water.I freed the float switch and ran diagnostics test mode and unit began operating as designed and filled.Customer asked me to run a regular cycle to make sure unit fills and unit filled and washed properly.All water lines were dry at the time of service.Job complete.Customer satisfied
Near New Braunfels, TX 78132
Robert
Job Details: 01/28/2020
WASHER MAYTAG MVWB980BW0 Arrived onsite for washer making noise and smelling bad. Ran diagnostics and found no error codes. Tested functionality of unit and found everything working normally. Ran calibration. No leaks detected at time of service. Complete.
Near Buda, TX 78610
Kevin
Job Details: 01/28/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site found customer has been using washer successfully for the past week. Replaced control board and control panel recommended by tech line on previous visit. After replacement washer will enter a diagnostic cycle but is otherwise unresponsive. It will not show any error codes, it will not start a diagnostic cycle, and you cannot power cycle it. After several minutes it then shows an F6E2 error code. Reinstalled original control panel and control board and error is still happening. Spoke with tech line and they recommended checking harness continuity between control board and control panel. Disassembled washer again and found harness checks good. Called tech line again and reported the harness checks good and they want the harness replaced anyway. 7726943038; ordrng 1 W10919932 (HARNESS) and 1 W10919942 (HARNESS) and 1 W11316252 (HARNESS) and 2 W11319991 (CONTROL)s and 2 W11322903 (CONTROL)s"
Near Austin, TX 78731
David
Job Details: 01/28/2020
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to diagnose a dryer that had an intermittent squeaking sound, customer says is more notice less when cold. Performed diagnostics and ran unit. Shortly after starting a brief loud squeak could be heard, sounded almost like a belt or pulley catching. Dissembled unit and installed new belt, rollers and pulley from repair kit. Noticed that it appears the felt trim on the drum might actually be burning or running into high friction resulting in black marks on the sheet metal housings for it (pics in SD quickpics). Reassembled unit and retested, and all noise is gone. If the issue comes back, we need to order a new drum kit since felt,will come installed (W10626460). At this time all appears to be working as designed with no noise present. Call complete."
Near Austin, TX 78731
Luis
Job Details: 01/28/2020
ICE MACHINE KITCHENAID KUIS18NNXS0 "Arrived on site for broken line issues. Removed unit from enclosure,found broken drain extension from liner cabinet. Unit is unrepairable due to extension part of liner cabinet and cabinet is non serviceable. Unit can not be repaired.
Near Austin, TX 78749
Richard
Job Details: 01/28/2020
OVEN WHIRLPOOL WEE510S0FS2 Arrived onsite for the oven door handle broken. Upon inspection found that the door handle and brackets were broken. Need to order parts. Office to schedule.; ordrng 2 W10896982 (screw)s and 1 WPW10310922 (trim-vent) and 2 WPW10410341 (spacer)s and 1 WPW10618239 (hndle-door)
Near Austin, TX 78735
Luis
Job Details: 01/28/2020
REFRIGERATOR GE CWE23SP4MBW2 "Arrived on site for damaged door. Found damaged right side fresh food door,manufacturers sent customer left side door unit needs right side. Customer will notify manufacture"
Near The Hills, TX 78738
Brandon
Job Details: 01/28/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for customer complaint of unit not heating properly, found broken heating element, I replaced element, unit tested good."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site to install previous diagnosed part. Installed turntable ring and tested microwave. All tested good.
Near Austin, TX 78744
Luis
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL KRFC704FSS00 "Arrived on site for no ice and moisture in freezer. Found warm temps in ice room,ran diagnostics ice box fan not powering on diagnosed no ice and moisture in freezer due to failed ice box fan. Ordering a new ice box fan ; ordrng 1 W10865318 (ICE BOX FAN)"
Near Marble Falls, TX 78654
James
Job Details: 01/28/2020
WASHER GE GTW330ASKWW Arrived on site and tested operation. Found drain pump just hums but will not drain. Manually drained water and inspected pump. Found impeller locked up. Installed new and tested. Unit tests good. Job complete
Near Austin, TX 78705
Jacob
Job Details: 01/28/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for u it not spinning. Looked under unit. Found that the nut that holds the cam had come off the cam assembly and ended up ripping the belt. Ordered parts. Rescheduled with customer ; ordrng 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)
Near Hutto, TX 78634
Andy
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site for microwave popping noise. Tested and inspected unit and found failed diode cracked and sparking. Removed failed part and replaced with new. Tested unit and all operations are normal. Spoke with customer to keep an eye on unit to be safe.
Near Austin, TX 78754
Scott
Job Details: 01/28/2020
DRYER MAYTAG MGDC465HW0 Arrived on site for dryer taking multiple times drying . Ran air flow test with vent on and off . Definitely having air flow restrictions . Recommended to have ducts cleaned again . Small amount of lint found and removed . Job complete .
Near Austin, TX 78731
Paul
Job Details: 01/28/2020
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the main control and tested the unit in diagnostics. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Canyon Lake, TX 78133
Robert
Job Details: 01/28/2020
ICE MACHINE KITCHENAID KUIC18NNTS4 Arrived onsite to replace parts previously ordered. Replaced grid cutter and tested unit. Everything is working properly.
Near Marble Falls, TX 78654
James
Job Details: 01/28/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and tested operation. Found inner glass shattered and no racks in oven. Removed door and vacuumed glass from inside door and unit. Installed new glass and tested operation. Unit heating properly. Job complete
Near Austin, TX 78721
Luis
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for noise compliant. Diagnosed vibration noise from fan cover and evaporator cover. Adjusted both covers reassembled unit ran fan motor,vibration noise no longer present"
Near Manor, TX 78653
Wesley
Job Details: 01/28/2020
OVEN WHIRLPOOL WFE515S0ES1 Arrived onnsite and replaced hinge due to hinge failure. Advised customer on repair. Sending socket d2c due to broken glass cover. ; ordrng 1 W11281687 (D2C)
Near Leander, TX 78641
Lou
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WMH53521HZ0 "arrived on site to inspect microwave venthood light not working. Upon further inspection, I removed the bulb and found it burnt out. Due to previous repairs made, I removed and replaced the socket I installed the bulb and tested and the unit failed. I checked the main control and found this one of the relays was shorted out. I removed and replaced the main control and retested and the unit operated as designed. Job completed."
Near Manor, TX 78653
Wesley
Job Details: 01/28/2020
WASHER WHIRLPOOL WFW8500SR01 Arrived onsite and cleaned drain trap. Al checks good. Unit is otherwise running as designed in accordance with its age. Advising washer cleaning product like affresh to be used more regularly. To be charged 179.99 for clearing of drain to improve drain time and dry time as well as standard check procedures.
Near Austin, TX 78745
Kevin
Job Details: 01/28/2020
DRYER AMANA NED4655EW1 "Arrived on site and replaced dryer door, no further repair is required at this time, job complete"
Near Marble Falls, TX 78654
James
Job Details: 01/28/2020
DRYER WHIRLPOOL MED5630HW0 Arrived on site and found motor just hums when starting cycle. Tested voltage and found to be good. When attempting to remove blower from motor I found they 2 are seized together. Unit will need entire motor and blower assembly to repair. ; ordrng 3 WP693995 (screw)s and 2 WPW10121316 (clamp)s and 1 WPW10211911 (housing) and 1 WPW10242878 (base)
Near Austin, TX 78726
Cliff
Job Details: 01/28/2020
DISHWASHER KITCHENAID KDTM704ESS0 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found main pump assembly leaking at diverter. Replaced pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near New Braunfels, TX 78130
Robert
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for freezer light not working. Upon inspection we found that the door switches were working but the led light module in the freezer was not. Replaced light module and tested. Everything is working properly. Complete
Near Austin, TX 78732
Paul
Job Details: 01/28/2020
FREEZER KITCHENAID KBSD608ESS01 Arrived onsite for the refrigerator with condensation in the FC. The customer stated there had been ice build up around the ice maker and the back wall of the FC but it had started clearing itself. I found the ice maker funnel with a block of ice in it and with a hole thru the ice. The valve had apparently weeded causing the issue. I removed the ice and tested. The unit is not weeping now and is working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 01/28/2020
DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer noises.Ran unit and couldn’t duplicate the issue.Unit operated as designed at the time of service.Customer told to record the issue next time they happen.Job complete
Near Harker Heights, TX 76548
Al
Job Details: 01/28/2020
DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer noises.Ran unit and couldn’t duplicate the issue.Unit operated as designed at the time of service.Customer told to record the issue next time they happen.Job complete
Near Lakeway, TX 78734
Paul
Job Details: 01/28/2020
WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for a washer making a chirping sound. I found the wash plate teeth stripped and it slipping when under a load causing the noise. I replaced the wash plate and tested the unit with a load of towels. The unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 01/28/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived to inspect freezer cooling issues.Removed the evaporator cover and found the fan was running, but the thermistor was placed in the wrong spot.Repositioned the thermistor and reassembled the.Told customer to wait 24 hours for optimal cooling.Unit had a frost pattern.Job complete"
Near Buda, TX 78610
Leonardo
Job Details: 01/28/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for front glass broken. Replaced front glass test unit and unit test good job complete.
Near Kyle, TX 78640
Jacob
Job Details: 01/28/2020
WASHER MAYTAG MHW6000AG0 Arrived onsite to replace sensor switch. Replaced sensor switch. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/28/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not draining. Test unit and found drain hose pinched. Secured connection correctly and unit test good no leaks present at this time job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onnsite and found unit drain foamed in. Made a small hole and melted the ice. All checks good.
Near Austin, TX 78704
Luis
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site for no lights. Found upper leds dim and front led off,side leds off and freezer led off,diagnosed failed upper led in fresh food and failed led in freezer. Replaced freezer led and upper front led,powered unit on all leds working as designed. ; used 1 W10908166 (LED), and 1 W11205083 (LED MODULE) from stock"
Near Canyon Lake, TX 78133
Robert
Job Details: 01/28/2020
REFRIGERATOR KITCHENAID WRV986FDEM Arrived on job for freezer making noise and not cooling properly. Upon inspection we found that the freezer evaporator was frozen over. Ran diagnostics and found that the evaporator fan and heater were working but not being told to turn on. Spoke to DW and she authorized 150.00 for new User interface. Customer accepted offer and we replaced UI control. Tested unit and everything is working properly. Collected remaining balance. Complete
Near Austin, TX 78725
Jacob
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for damaged to door on unit. Saw door was damaged. Replaced door. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78757
David
Job Details: 01/28/2020
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site to diagnose washer for A09 error code. Performed diagnostic and found hot water was turned off to unit. Flipped hot water on and retested and unit began filling with hot water. Found a large amount of suds present in unit when it was cycling. Advised customer to cut back on soap usage and inform his tenants to the same. Cleared suds out and put unit in cleaning cycle. No water leaks found at time of service. Call complete."
Near Austin, TX 78759
David
Job Details: 01/28/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to diagnose dryer not drying clothes. Spoke with customer and found this is a new unit. Updated model and serial. Found unit heating, but no airflow moving through unit. Disconnected vent and retested and found unit functioning fine, but there is a massive obstruction in the vent line. Advised customer and apartments both that something is blocking the vents. Apartment will have to resolve. Call complete."
Near Austin, TX 78733
Leonardo
Job Details: 01/28/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to test unit for dispenser leaking rinse aid. Found broken dispenser, replaced dispenser test unit and unit test good job complete. No leaks present at this time."
Near Lampasas, TX 76550
Al
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived to inspect refrigerator door leveling issues.Unit ff door wasn’t making full contact with the ff door switch.I raised the door hinge to close the gap.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
Andy
Job Details: 01/28/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for left back burner not igniting properly. Upon arrival customer informed me that issue is left front burner not igniting properly. Tested and inspected unit and found failed burner head and cap. Ordering needed parts no gas leaks present at time of service.; ordrng 1 WP8286813 (burnr-head) and 1 WPW10597129 (cap-burner)
Near Austin, TX 78747
Richard
Job Details: 01/28/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer not drying properly. During testing found that that the vent tube in the wall is clogged causing the longer than normal dry time. Customer stated that the dryer would continue to run after the cycle was done. Found that the wrinkle prevent was on explained to customer about the wrinkle prevent function and turned it off. Advise customer to call a handy man to clean out the vent tube in the wall. Dryer is working as designed. Complete
Near Manor, TX 78653
Wesley
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived onnsite and found unit not heating. Replaced mag cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Austin, TX 78702
Leonardo
Job Details: 01/28/2020
OVEN WHIRLPOOL AGR6603SFS2
Near Round Rock, TX 78681
Cliff
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to replace previously ordered parts. Tested unit after replacing switch, and found all is working properly at this time. No leaks were found at time of service."
Near Austin, TX 78738
Brandon
Job Details: 01/28/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of ice clumping, found ice cube hung up in ice maker mold causing ice maker to over fill the mold and leak into the ice bin. I removed all ice from ice bin and ice maker, unit tested good. If problem continues, will need ice maker and water valve."
Near Austin, TX 78739
Leonardo
Job Details: 01/28/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to install insulation test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 01/28/2020
OVEN LG LDE4413ST/00 "arrived on site to inspect range upper oven door. Upon further inspection, I found that the outer door glass was broken. I quoted the customer $159.99 for service/labor and $160.20 for the outer cover for a total including tax of $346.61. Due to the cover being damaged, customer agreed to the repair and paid the service fee of $140.71 ($129.99+tax) with CC, leaving a balance of $205.90. In order for the customer to be able to use the unit, I removed and replaced the upper door outer cover. I am ordering the outer cover and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 02/01/20. Customer requests an AM call.; ordrng 1 ACQ87912310 (COVER) and 1 CNOTE (LSO PER CUSTOMER REQUEST )"
Near , TX 76655
Jonathan
Job Details: 01/28/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for refrigerator that would not cool. Inspected unit and work area. Found refrigerator at 64° in refrigerator in compartment, 62° in the freezer, and 62° in the icebox. Checked both freezer and refrigerator evaporators for frost. No frost found and no refrigerant leaks present when using black light on them. Remove the back cover and check for leakage. None found and ran the compressor on the compressor test. Found .075 Amps going to the compressor. Used gauges on the refrigerator due to prior work being done and bad welds on the compressor. High side at 60 psi but low side in a vacuum at -18 psi. Ordering sealed system parts and evaporators. Had office charge diagnostics fee for 129.99+ tax and office will call customer to reschedule. ; ordrng 1 W10865322 (evaporator) and 1 W10882136 (evaporator) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11109499 (drier-tube)"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 arrived onsite and called techline. Was advised that symptoms indicate hi pressure. Ordering pressure regulator to repair. Unit valve is getting good pressure but trickling at valve when actuate. Good voltage. Sink pressure seems higher than 60psiAdvised customer on use and care. ; ordrng 1 W10786952 (PRESSURE REGULATOR )
Near Waco, TX 76706
Jonathan
Job Details: 01/28/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for tomorrow that would not heat. Inspected unit and work area. Tested unit on high in a time cycle. Found unit was not heating. Tested voltage from the wall and found 13 V going from L1 to ground and 124 V going from L2 to ground. From L1 to L2, I found less than a volt. See photos. Advised customer to have an electrician fix the outlet or breaker. Customer also complained about the timer not moving forward during a cycle. Replaced timer and tested unit. Unit worked as designed. Call complete."
Near Austin, TX 78717
Cliff
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly in the RC. Found controls and evaporator thermistor not communicating properly. Main control, UI, and thermistor will all need to be replaced to complete repairs. Thermistor will also need to be secured and taped to evaporator; ordrng 1 W10316760 (thermistor) and 1 W11172798 (UI) and 1 W11340158 (CONTROL )"
Near Waco, TX 76705
Jonathan
Job Details: 01/28/2020
REFRIGERATOR MAYTAG MRT118FFFH00 Arrived on site for refrigerator that would not cool in freezer or refrigerator compartment’s. Inspected unit and work area. Found freezer temperature at 56° in refrigerator section at 54°. Removed evaporator cover and found ice build up over the capillary tube due to leak or restriction. Spoke to CS and PR and ordering parts for sealed system and freezer evaporator. Will have office call extended warranty company to see if they would like to proceed with repair and reschedule return. ; ordrng 1 W10507884 (compressor) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler)
Near Austin, TX 78731
David
Job Details: 01/27/2020
DRYER LG DLG7051Z "Arrived on site to diagnose gas dryer with strong gas smell. Diagnosed unit and found connections tight in back, but saw vent hose was completely crushed and folded in half. Opened unit to check inside and found entire inside of unit covered in lint and fur. Lint and fur were wrapped around the gas valve. With the obstructions in the unit and blocked airflow gas had nowhere to vent and the blocked gas was fumigating the room. In romped the hose and cleaned out inside of unit. Cleaned unit and reassembled and unkinked dryer hose. All is now working as designed with no gas smell present anymore.
Near Buda, TX 78610
Kevin
Job Details: 01/27/2020
UNKNOWN UNKNOWN VAN NISSAN
Near Georgetown, TX 78633
Lou
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit had power as the lights were on, but it was not cooling and none of the fans nor the compressor were on. I placed the unit in diagnostics and attempted to run test 4 and nothing happened. I cycled the power to the unit and the unit came on. I ran test 4 in diagnostics again and the unit has a weak compressor and possibly a leak in the system as it did not cool and there was no frost pattern on either evaporator. I advised the customer that the unit definitely needs a sealed system completed and both the power control and HV control along with both Evap harnesses. Unit was left plugged in and no water leaks observed during service. Job completed."
Near Manor, TX 78653
Andy
Job Details: 01/27/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave slow to heat and loud noise. Tested and inspected unit and found all heating operations are normal. Found hood fan rubbing. Made adjustments and tested unit. All operations are normal. No other repairs are needed at this time.
Near Killeen, TX 76549
Al
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHN00 "Arrived to install previously ordered partsCustomer complained of freezer burn, on freezing food, but the food had ice crystals, which were not acceptable to customer.Customer was on the line with Home Depot before I left the residence.No parts installed.Temperatures were 40 in ff and 5 degrees in freezer section.Job complete"
Near Waco, TX 76710
James
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and found no charge in system. Inspected evaporator and found no obvious signs of leak. Allowed compressor to pull in air to pressurize the system and found hissing noise at drier. When rotating drier out it came away from unit. Found tubing to drier has broken off at cabinet.
Near Fort Hood, TX 76544
Al
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived to inspect washer with agitator issues.Confirmed the wash plate issues and removed and replaced it.All water lines were dry at the time of service.
Near Florence, TX 76527
Al
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived to install previously ordered part.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the end of service.Customer advised to purchase a longer hot water fill hose due to current hose is too short for the setup.Customer also advised to make a new drainage system.Current drain hose is over 4 feet long from unit to source.Job complete
Near Kyle, TX 78640
Kevin
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and broke off seized wash plate and found spanner nut is also seized. Could not separate it to replace gearcase and basket. Will need to bring back a new tub, two technicians and all other relevant parts to ensure repair on next visit.; ordrng 1 2HOURS and 1 2TECHS and 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10743982 (screw) and 1 W10777956 (harns-wire) and 1 W11041462 (HEATER) and 1 WP8533928 (screw) and 1 WPW10109200 (screw) and 1 WPW10297450 (cover)"
Near Austin, TX 78703
Leonardo
Job Details: 01/27/2020
RANGE AMANA AER6303MFS1 "Arrived on site to test unit for oven not getting to temp. Test unit and found bad sensor, replaced sensor test unit and unit test good."
Near Lockhart, TX 78644
Jacob
Job Details: 01/27/2020
RANGE KITCHENAID KFED500ESS02 Arrived onsite to replace knob to unit. Replaced knob to unit. Customer had 2 more knobs needing replacement. Said she would call whirlpool to get the parts mailed to her home. If she calls back. Need same 2 more knob replacements. No issues at this time. Job complete
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 01/27/2020
WASHER LG WT7200CV "Arrived on site for washer making a grinding sound while agitating. Performed diagnostics mode, tested agitation and spin cycle. Was not able to recreate failure. Added towels to wash and ran normal wash cycle. Monitored agitation cycle. Found minor squeaking noise, due to suspension and rode possible leveling feet, normal for this unit. Found at time of service all operations tested good. No water leaks detected."
Near Killeen, TX 76543
Jonathan
Job Details: 01/27/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site for range with broken knob. Inspected unit and work area. Found broken knob, infinite switch, and dented control panel. Ordering all three parts ; ordrng 1 WP3149404 (switch-inf) and 1 W11158166 (panl-cntrl) and 1 W11158168 (knob)"
Near Round Rock, TX 78665
Wesley
Job Details: 01/27/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onnsite and found unit with broken bulb. Removed. Unit is now operating as designed. Advised customer on replacement. All checks good.
Near Kyle, TX 78640
Kevin
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site and found water valves have failed, after replacing ran test 51 and it completed properly. No water leaks detected at time of service, job complete."
Near Austin, TX 78704
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for no lights and water leaking. Diagnosed faulty led control and frozen drain
Near Temple, TX 76501
Jonathan
Job Details: 01/27/2020
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site for range with an F2 error code. Inspect3d unit and work area.
Near Austin, TX 78704
Richard
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived onsite for the refrigerator door panel UI not working. Ran diagnostics and found that the door panel UI is not working properly have to press hard on the buttons to get it to respond. Ordering UI. Also notice that the water UI not working properly replaced UI and tested fine.; ordrng 1 AUTHORIZATION (NEED AUTHORIZATION FOR REPAIR ) and 1 W11314429 (DOOR PANEL UI)"
Near Austin, TX 78748
Kevin
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and inspected refrigerator and found freezer fan is hitting frost buildup. Removed rear panel and found corrosion on suction tube assembly. And it is sweating. Took pictures. Also found possible insulation void 18 inches above compressor. Recommended that customer defrost unit for 36-48 hours and if cooling returns in freezer inspect area for condensation and a lower surface temp. This will be a factor if refrigerator is repairable or not. A compressor may also be needed.
Near Austin, TX 78731
David
Job Details: 01/27/2020
RANGE WHIRLPOOL KFEG500ESS3 Arrived on site to diagnose oven that appeared to be dropping temps and not getting high enough when cooking. Ran diagnostics and checked temp cycles. Calibrated at 350. Found unit about 6 degrees under 350. Increased temp 10 degrees with customer approval. All is working as designed at this time. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/27/2020
REFRIGERATOR LG LMXS30776D/02 "arrived on site to install previously diagnosed and ordered parts. Due to the right RC door not closing well, I found the bottom door hinge was bent and the door stopper was worn. I removed and replaced the hinge and stopper and tested and the door closes as designed. No water leaks observed during service, job completed."
Near Austin, TX 78727
David
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site to diagnose icemaker not producing ice. Performed diagnostics and cycled unit. Found unit was cycling, but fill chute was not seated in the icemaker and just dumping water on the floor of the FC. Aligned icemaker and fill chute and retested. Water was now properly filling the icemaker. All is working as designed, no water leaks found at time of service. Call complete."
Near Georgetown, TX 78633
Cliff
Job Details: 01/27/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with a burner that is going out on low. Found left rear burner not staying lit at low setting. Adjusted flame size through valve and found all is working properly at this time.
Near Elgin, TX 78621
Andy
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not locking. Tested and inspected unit and found lid lock is locking but lid is bowed. Making it not catch at times. Also allowing some water to sprinkle out on front and back of lid. Lid, strike and control will need to be replaced. Ordering needed parts. ordrng 1 W10837741 (lid strike) and 1 W10860912 (lid)"
Near Austin, TX 78745
Leonardo
Job Details: 01/27/2020
RANGE KENMORE 362.7548189 Arrived on site to test unit for oven not working. Test unit and found bad glow ignitor. Replaced ignitor test unit and unit getting to 350 job complete
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 01/27/2020
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on site to install previous diagnosed part. Removed wrong inner door panel and installed new. Tested light operation and found working. Tested all other operations. All tested good.
Near Bee Cave, TX 78738
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for ice build up complaint. At time of visit no ice formation in freezer,light working,checked switch operation good,checked door operation good,checked door seal good no gaps and gasket sealing correctly to liner"
Near Manor, TX 78653
Andy
Job Details: 01/27/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Bee Cave, TX 78738
Brandon
Job Details: 01/27/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site for customer complaint of low flow during hot water washes, found faulty hot water valve, I replaced valve, unit tested good."
Near Belton, TX 76513
Jonathan
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site for a refrigerator that was spraying water everywhere in the freezer. Inspected unit and work area. Found water all over the back panel the top and the left side of the freezer. Water appeared to be coming from icemaker fill tube. Found ice maker out of place (leaning forward) and fill tube leaning up against the funnel. Removed ice maker and cleaned out the fill tube. Adjusted ice maker to be level and tested unit. Unit worked as designed.
Near The Hills, TX 78738
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KFIS20XVMS2
Near Austin, TX 78702
Leonardo
Job Details: 01/27/2020
MICROWAVE KITCHENAID KMBD104GSS00 "Arrived on site to test unit for closing problems, upon inspection we found the drawer was hitting the wall while closing, took videos of problem and instructed customer on possible installation fixes. Complete"
Near Cedar Park, TX 78613
Jonathan
Job Details: 01/27/2020
WASHER LG WT5680HWA "Arrived on site for washer getting IE error code. Customer stated that after bypassing water softener he was able to washer. Performed diagnostics mode and tested operation. Found all components working. Found customer using to much soap and causing failure. Spoke with customer on soap usage with water softener. Found drain line to far down drain. Customer connected water softener while n site and found pressure change in water. Recommend to have water softener services. Unit tested good, no water leaks detected."
Near Robinson, TX 76706
Jonathan
Job Details: 01/27/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TP Arrived on site for refrigerator with a filter that could not be removed. Inspected unit and work area. Found filter was not fitting correctly in the unit and replaced with new. Customer also stated that the ic dispenser was not working. Removed ice build up and adjusted impeller. Tested unit and unit began to work as designed. Call complete.
Near Harker Heights, TX 76548
Jonathan
Job Details: 01/27/2020
OVEN KITCHENAID KOCE507ESS09 Arrived on site for oven that was having long cool times. Inspected unit and work area. Had customer put on a bake and tested heat. Unit heated correctly. Customer stated that it would take an hour and 10 minutes to cool down at higher temperatures and was concerned about whether that was normal operation. Call tech line and spoke to Mark (no SR number due to Techline computers being down). He stated this was normal operation. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site for refrigerator FC frost and not making ice. Tested and inspected unit and found ice maker shut off arm missing. Creating ice overflow and door not able to fully shut due to ice. Cycled ice maker with switch shut and ice maker cycled but did not call for water. Removed failed part and replaced with and cycled and ice maker cycled properly. No other repairs are needed at this time.
Near Austin, TX 78704
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for defective icemaker. Removed defective icemaker,installed a new icemaker ran diagnostics,icemaker passed harvest ran fill test passed.
Near Leander, TX 78641
Tyler B.
Job Details: 01/27/2020
MICROWAVE AMANA AMV2307PFS0 "Arrived to inspect unit with no light, confirmed no light, opened light cover and bulb was shattered. Removed panel and removed and replaced socket and bulb and tested properly"
Near Austin, TX 78745
Kevin
Job Details: 01/27/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, removed vent from rear of dryer and airflow returned. Dryer is heating normally, recommended to apartment maintenance that vent be cleaned to the exterior of building. No lint found in dryer at time of service, job complete"
Near Austin, TX 78756
Richard
Job Details: 01/27/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived onsite for the range not working properly. Ran diagnostics and found error code F2E1. Which is stuck key pad. For control board and the key pad overlay Office to schedule time frame. ; ordrng 1 W10728523 (swtch-memb)"
Near Austin, TX 78748
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 "Arrived on site for ice issues. Found icemaker not running through a cycle and water valve solenoid not fully closing causing water to drip into icemaker housing. Replaced icemaker and valve.ran icemaker through a cycle water filled icemaker,no leaks"
Near Lockhart, TX 78644
Leonardo
Job Details: 01/27/2020
RANGE FRIGIDAIRE PLCS389ECG Arrived on site to test unit for oven not working. Test unit and found broken and melted bake element. will order new element 318254906 ; ordrng 1 318254906 (BAKE ELEMENT. )
Near Austin, TX 78757
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for ice build up on evaporator. Found back cover not secured,removed cover found thermistor in wrong location. Replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip secured cover with 4 screws ran diagnostics good air flow changed defrost setting to basic; used 1 W11033168 (HARNESS) from stock"