Near Austin, TX 78703
Luis
Job Details: 12/29/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 "Arrived on site for no ice. Jumped power to valve from icemaker no water,disconnected power harness to mian valve and powered valve no water exiting valve diagnosed a defective valve.; ordrng 1 W11246413 (Main valve) and 1 W11225845 (I.m. Valve)"
Near Austin, TX 78746
Kevin
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW9600TW00 "Arrived on site and inspected washer and found it giving F20 error again. Replaced valve again and this didnt correct issue, Ran diagnostic cycle and it stops at C02 And gives F20 error code.
Near Austin, TX 78725
Jacob
Job Details: 12/29/2020
DISHWASHER AMANA ADB1400AGB1
Near Liberty Hill, TX 78642
Lou
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the unit stopped cooling and they cycled power to the unit and waited and it failed to cool again. After waiting a few days, it began to cool again. I tested temps in the FC=5 degrees & RC=40 degrees. I found ice built up on the cap tube and suction tube on the FC evaporator and the evap cover styrofoam stuck to the evaporator. Also found water/ice in the bottom the RC section. Due to the time it will take to repair the unit and needing authorization from extended warranty, I am ordering a CNOTE-AUTHORIZATION, CNOTE-2 HR JOB, CNOTE-LSO and will return with all prescreened parts. Office to schedule return service. No water leaks observed during service. Upon return, the FC evap motor/harness, the RC evap motor/harness, no hv control will need to be replaced and the RC evap drip pan will need be shimmed and leveled and evaporator secured to the bac
Near Temple, TX 76502
Tyler
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for refrigerator not cooling properly. Upon further inspection I found that the freezer side had a another defrost issue causing too much ice build up and not enough airflow of the cold air to the fresh Food section it also found this time that the diffuser is starting to fall apart inside the freezer and needs to be replaced.; ordrng 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser) and 1 W11342162 (HARNESS) and 1 WPW10384183 (thermistor)
Near Austin, TX 78756
Jacob
Job Details: 12/29/2020
OVEN JENN-AIR JJW2430DS01 "Arrived onsite for unit giving F2E1. Looked at unit, screen had F2E1 stuck button error. Replaced console. Tested unit. Unit tested good. No issues at this time.
Near Georgetown, TX 78633
James
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KSF26C6XYY04 Arrived on site and tested operation. Found auger gear skipping off of motor drive shaft with the slightest of resistance. Upon disassembly I found the outer ice maker housing was not fully seated in door which was pushing up on the ice bin. Properly seated housing and tested operation. Ice now dispensing properly in crushed and cubed settings. Job complete
Near Austin, TX 78750
Justin
Job Details: 12/29/2020
WARMING DRAWER KITCHENAID KOWT100ESS00 "Arrived on site for built in warming drawer that was not working. Upon further inspection and after testing temps I found warming drawer was not heating at all. I attempted to uninstall unit to gain access to fuse and control, but unit was catching on something in cabinet. Was unable to install unit. Customer said they had the cabinets customer made and the cabinet installers installed unit. I advised customer that before service we would need to have them uninstall unit. ; O-emld tckt"
Near Bastrop, TX 78602
Andy
Job Details: 12/29/2020
OVEN MAYTAG MER6775AAS Arrived on site to install previously diagnosed upper bake element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Round Rock, TX 78681
Kayman
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice maker failed to fully harvest a batch and ice got stuck in the teeth. The ice maker motor was dead when I arrived so I replaced the ice maker and tested the unit. The IM filled and harvested as designed. Job complete.
Near Cedar Park, TX 78613
Wesley
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived onsite and found water flows slowly through the dispenser. Tested with bypass and found strong pressure at wall, replaced valve. Symptom unchanged. Ordering filter housing and pressure regulator kit. Office to reschedule. ; ordrng 1 PRESSUREREGULATOR (KIT) and 1 W11162042 (housing)"
Near Bastrop, TX 78602
Andy
Job Details: 12/29/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not operating properly. Tested and inspected unit and found failed hub, washplate and gearcase. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11454734 (GEARCASE )"
Near Lago Vista, TX 78645
Lou
Job Details: 12/29/2020
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to follow up on techlines recommendations. Per techline recommendations (SR#7729478521), I unplugged the WiFi module and placed in diagnostics and tested. Unit operated as designed. I recommended that the customer run a few wash cycles and see if disconnecting the WiFi module repaired the issue of intermittent operations and if it does not to call it in for service. No water leaks observed during service, job completed."
Near VLG O THE HLS, TX 78738
Robert
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaks. Found the dispenser leaks in rinse cycle. Ordered dispenser per bulletin # w11481731. ; ordrng 1 W11465532 (DISPENSER )
Near Austin, TX 78731
David Z
Job Details: 12/29/2020
DRYER WHIRLPOOL WGD4815EW2 Arrived on site to diagnose dryer that is not heating. Ran unit and verified the ignitor is glowing but you can hear the regulator click and igniter goes off. Found coil valve isn’t fully actuating. Replaced coil valve and retested. Unit is now heating as designed. No gas leaks found. Call complete.
Near Austin, TX 78753
Scott
Job Details: 12/29/2020
RANGE WHIRLPOOL WFG320M0BS0 "Arrived on site for oven not heating properly . Found igniter not ohm properly . Replaced igniter, all checked normal . No gas leaks detected at time of service .
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL KUDE70FXSS6 Arrived on site to install previously diagnosed part. After installing new sump and seal there was still a leak. Quoted customer the pump and motor that comes attached to a sump. Customer agreed to the repair. ; ordrng 1 WPW10455261 (pump&motor)
Near Austin, TX 78723
Matthew
Job Details: 12/29/2020
WASHER MAYTAG MAH5500BWW Arrived onsite for standing water in washer after use. Put unit in diagnostics and ran test cycle. Test cycle passed. Ran error codes and found multiple instances for code 28 valve issues. Unit is showing signs of a potential valve failure. Will need to order and replace valve (WP22003834). Office to reschedule per customer approval
Near Austin, TX 78701
Wesley
Job Details: 12/29/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived onsite for dryer noise, secured mount and padded rattling structure unit is now operating as designed. Advised concierge"
Near Austin, TX 78701
Matthew
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for broken door latch. Upon inspection found non functioning latch, broken internal components. Need to order and replace latch and strike. Office to reschedule ; ordrng 1 W11316250 (latch) and 1 W11316914 (STRIKE )"
Near Austin, TX 78756
Matthew
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived onsite for melted heater. Replaced heating element, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Austin, TX 78701
Matthew
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite to replace previously diagnosed parts. Replaced thermistor, harness, control and dampener. Tested unit and water dispenser is functioning properly. Flush approximately a gallon of water through system. No leaks present at this. Job complete"
Near Georgetown, TX 78633
Kayman
Job Details: 12/29/2020
RANGE WHIRLPOOL WFE770H0FZ2 Arrived onsite for range making beeping noise. Upon arrival I was informed Ed the unit will not preheat and will just beep and turn off. I accessed the terminal block and found the L1 and L2 lines were swapped. I corrected the lines and tested the unit in preheat. I found 240Vac going to the bake element and the unit began to heat. I pushed the unit back into place. I did not hear any more beeping while onsite job complete.
Near Austin, TX 78748
Luis
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Arrived on site for door alarm issues. Per customer door alarm not triggering,left doors open for 5 min no alarms checked diagnostics no setting for door alarm,manual reads there is a door alarm setting
Near Florence, TX 76527
James
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived on site and installed new valve and ice maker. Tested operation and for leaks. All water connections dry after repair and ice maker fills properly. Job complete
Near Austin, TX 78738
Luis
Job Details: 12/29/2020
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for a defective drain pump,pump not powering ice machine,removed defective pump installed a new drain pump,ran diagnostics pump filled with water and drain water to drainage tubing. If problem continues customer will need installers to check drainage line. Unit working as designed after replacing pump,no leaks at water connections."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL UMV1160CW6 Arrived on site to install previously diagnosed part. Removed old control and installed new control. Microwave light came on as designed. No further repairs needed. Job completed.
Near Leander, TX 78641
Tommy
Job Details: 12/29/2020
RANGE KITCHENAID KCGC506JSS00 "Arrived onsite for broken knob upon arrival found that unit was damaged at valve bracket. Upon discovery customer informed me that had unit in a home that was closing. Used left front but also found center was damaged on that unit. Replaced units left front with other units front and tested. Unit is operating as designed, customer still has unit at 3501 peak that needs new left front and center rear. Office to reschedule due to part availability.; ordrng 1 W11381267 (LEFT FRONT) and 1 W11381269 (CENTER REAR )"
Near Austin, TX 78757
Wesley
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Arrived onsite for fridge not cooling and loud noise. Found massive ice build up on evaporator. Customer defrosting unit. 99; ordrng 1 WPW10277799 (harns-wire)
Near Georgetown, TX 78628
Lou
Job Details: 12/29/2020
REFRIGERATOR MAYTAG MSD2578VEM00 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found the customer had the water spigot at the wall replaced. I turned the water on and tested the ice maker and found when it calls for water, the valve is leaking. I removed and replaced the valve and retested both the ice maker and water dispenser and the unit is operating as designed with no leaks. Advised customer of my repairs. No water leaks observed at the end of service, job completed."
Near Leander, TX 78641
Tommy
Job Details: 12/29/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for range panel needing to be replaced. Upon arrival replaced ss panel and tested. Unit tested good . Job Completed.
Near Hutto, TX 78634
David S
Job Details: 12/29/2020
REFRIGERATOR GE PSC23NGMDWW "Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit not plugged in. I plugged the unit on and found the compressor not coming on, and the condenser fan sluggish. I checked voltage at the wall and found it good. I f Lund the ptc and overload physically damaged. I found poor voltage being supplied to the condenser fan. I replaced the ptc, overload and the main control. I plugged the unit back in and found, the compressor coming on and properly voltage to the condenser being supplied. I inspected the freezer and found it starting to cool. Job complete."
Near Georgetown, TX 78626
Kayman
Job Details: 12/29/2020
RANGE JENN-AIR JIS1450DS2 Arrived onsite for range with burning smell while broiling. I accessed the rear panel and inspected the terminal block. I could not find any breaks or burns. I ran a broil cycle and smelled a faint smell consistent with new oven first time use smell. Insulation particles burning off. I let the broil element get red hot. I could not find any burning or smoke within the unit. I tested voltage at the broil element and it tested good. I also verified correct voltage under a load at the term block. The resident brought to my attention the cooktop was damaged during delivery and scratched (see SD quick pic) I am ordering a Cooktop (W10751485) I contacted whirlpool safety to report the burning smell. ; ordrng 1 W10751485 (cooktop)
Near Smithville, TX 78957
Andy
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived on site to replace refrigerator power cord. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Manor, TX 78653
Andy
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for refrigerator FC leaking and can’t open door. Tested and inspected unit and found failed FC door can not be opened due to failed drain tube allowing water to build up and freeze door shut. Ordering needed part. Office to schedule return trip. Instructed customer that they will need to defrost unit for 4 to 5 days so that we can gain access to FC. Instructed customer on how to do so safely as to prevent water damage risk.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10407216 (gasket-fip) and 1 W11084807 (extension)
Near Driftwood, TX 78619
Robert
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Arrived on job for complaints of door noise. Found the kick plate hitting door made adjustment to correct. No leaks detected at time of service
Near Austin, TX 78737
Kevin
Job Details: 12/29/2020
RANGE GE JP356SM3SS "Arrived on site and found left rear burner is out, replaced it and they are all working properly again, took one picture. Job complete"
Near Georgetown, TX 78633
James
Job Details: 12/29/2020
OVEN WHIRLPOOL WOS72EC0HV00 Arrived on site and found time incorrect. Tested for errors and found several communication errors logged. Unit will need new console and control to repair. Office to schedule return services due to part availability ; ordrng 1 W11352049 (CONSOLE )
Near Hutto, TX 78634
David S
Job Details: 12/29/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for oven not baking properly. I inspected the unit and work area. I did a temp test on the unit and found the bake coming on. After 30 minuets the oven stopped cycling on and off. I verified the temperature on the oven temp sensor and it is reading correct. I pulled the under cover from the console and inspected the lower fan. I found it not spinning properly. I found the mrc2 board hot to the touch. The blower motor is not running efficiently causing the control to heat up and not work properly. I also found the far right knob broken..; ordrng 1 W11107275 (fan-blwr) and 1 W11122869 (knob)
Near Austin, TX 78744
Kevin
Job Details: 12/29/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged, replaced at end range is operating properly, job complete"
Near Manor, TX 78653
Andy
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to install previously diagnosed part. Removed failed diffuser with thermistor and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bee Cave, TX 78738
Jacob
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived onsite to replace part ordered by previous tech. Tested unit. Found that the UI panel was a little slow to response. Replaced UI control. Tested unit. Unit test good no issues at this time. Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 12/29/2020
RANGE GE JGB860BEJ1TS Arrived on site to test unit for unit tripping breaker. Will need to order new power cord and new main harness. Office will need to research main harness. Office to reschedule. ; ordrng 1 RESEARCHHARNESS (RESEARCH HARNESS ) and 1 WB18K10070 (POWER CORD)
Near , TX 78738
Robert
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on job for complaints of not starting. Found the control not closing relay on control. Will need control to complete. ; ordrng 1 W11182110 (cntrl-elec)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/29/2020
WASHER WHIRLPOOL MVWB835DW4 Arrived on site to install previously diagnosed parts. Removed current lid and hinges. Installed new hinges and lid. Lid was even and centered. Opens and closes as designed. No further repairs needed.
Near Austin, TX 78704
Luis
Job Details: 12/29/2020
ICE MACHINE KITCHENAID KUIX535HPS00 "Arrived on site for a defective condenser fan motor,replaced defective fan motor,reassembled unit ran diagnostics no water leaks,fan powered on."
Near Georgetown, TX 78628
Cliff
Job Details: 12/29/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to replace control for washer. Upon testing after replacing control the board shorted when lock assembly was activated. Control, latch, and wiring harness will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11130936 (HARNESS) and 1 W11419171 (CONTROL )"
Near Leander, TX 78641
Tommy
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for unit still not making ice. Upon arrival found unit fc was running at 14 degrees, found unit had some frosting in rear wall. Ordering motor evap. Also found unit ice door not sealing correctly when shut. Ordering unit ice door as well. Office to reschedule due to part availability.; ordrng 1 CNOTE (JO REQUESTED ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11249952 (MOTOR EVAP ) and 1 W11399564 (ICE DOOR )"
Near Hays, TX 78610
Richard
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave not making any sounds when pushing on control panel. During testing found that the control board is the cause of the issue. Replaced control board and the sound has returned. Microwave tested good. Complete
Near Dripping Springs, TX 78620
Robert
Job Details: 12/29/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on job for complaints of middle burner not working properly. Confirmed error and recommended valve for center burner replacement. Valve sent not correct also screw broke on back left holder. Ordered replacement. ; ordrng 1 W10613381 (holder-orf) and 1 W10758282 (screw) and 1 W11246817 (valve-brnr)
Near Dripping Springs, TX 78620
Robert
Job Details: 12/29/2020
WASHER MAYTAG MVWB850YG0 Arrived on job for complaints of not completing cycle.found the basket not floating causing a overload error.
Near Manor, TX 78653
David S
Job Details: 12/29/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for wall oven giving blower fan error code. I inspected the unit and work area. I found the unit hooked up to WiFi but not remote enabled. If remote enabled is not turned on the unit cannot update. I found error codes for UI control statue issue, and lower blower fan speed. I tested the lower blower motor and found it not coming on. I gained access to the blower motor and replace new. I cleared the codes and tested the unit. I preheated both the lower and upper oven. Both fans came on and preheated properly. The unit is working as designed."
Near Austin, TX 78759
David S
Job Details: 12/29/2020
OVEN GE Jkp16g004bg Arrived on site for bake element burning. I inspected the unit and work area. I found a search mark on the bake element. I removed the damaged bake element and replaced it with new. I tested the unit and found it working and getting to temperature.
Near Pflugerville, TX 78660
David S
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previous diagnosed parts. I gained access to the ice maker and installed the shut off arm and extension. I power cycled the unit and found the ice maker cycling. Job complete.
Near Leander, TX 78641
Lou
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control failure and switches failing, I removed and replaced the main control and both interlock w/switches and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78745
Luis
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL GD5PHAXMS10 "Arrived on site for no ice. No led on optics removed optic receiver from enclosure and receiver led powered on,while in enclosure harness gets disconnected,ordering receiver control ; ordrng 1 W10757851 (Optic control)"
Near Cedar Park, TX 78613
Wesley
Job Details: 12/29/2020
WASHER MAYTAG MVWX655DW1 "Arrived onsite and found unit partially functioning with failure symptoms of actuator not reading properly. Found unit capacitor deformed at connector from possible failing internal expansion. As a result, replaced both capacitor and actuator. Symptoms of not recognizing spin and not reaching target rpm corrected in diagnostics. Unit completed calibration. All checks good.
Near Pflugerville, TX 78660
Kayman
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite for microwave making strange noise. Upon Inspection I found that the vent fan sounded good but when trying to heat it sounded like the magnetron was having troubling engaging or chattering. Then the unit would just shut off after about 5 secs. I Also found the door switches felt weak when shut. I started by replacing the interlocks and tested the unit. The unit is no longer making a strange noise. I was able to heat a cup of water with no issues. Job complete.
Near Austin, TX 78751
Jacob
Job Details: 12/29/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for unit not spinning water or agitating clothes. Tested unit. Unit tested good. Customer said when there is clothes the unit won’t agitate or spin. Looked under the unit found that the capacitor had broken off causing the unit to crush the capacitor and the capacitor was far enough under the unit that the capacitor was sandwiched causing the unit to not spin or agitate. Ordered part. Office to reschedule. ; ordrng 1 W11158830 (capacitor)
Near Spring Branch, TX 78070
Andrew
Job Details: 12/29/2020
RANGE GE PP9830DJ1BB Arrived on site to test unit for broken fan knob and switch. Replaced switch and knob, tested unit, unit works good. Job complete."
Near Manor, TX 78653
Andy
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDF520PADM8 Arrived on site for dishwasher not operating. Tested and inspected unit and found wire disconnected. Connected and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Del Valle, TX 78617
Jacob
Job Details: 12/29/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for unit making noise. Tested unit. Heard a slight high wine pitch from the unit. Upon further investigation. Found that a sock was inside the lint trap near the blower. Removed sock. Tested unit. Unit test good. No noises at this time. Job complete
Near Austin, TX 78757
Scott
Job Details: 12/29/2020
DRYER MAYTAG MEDX600XW0 "Arrived on site for for dryer making a lot of noise . Found groove worn in idler pulley wheel . Replaced pulley . Dryer is sounding normal.job complete"
Near Austin, TX 78734
Luis
Job Details: 12/29/2020
REFRIGERATOR GE PSW23RSWCSS "Arrived on site for no water or ice. Found dispenser control unresponsive,removed control disconnected and reconnected power harness display powered on tested water and ice unit working as designed. If problem reoccurs unit will need dispenser ui"
Near Austin, TX 78723
Matthew
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived onsite for dishwasher not running cycle. Put unit in diagnostics, unit did fill and drain properly. Wash motor would not energize. Will need to order and replace pump and motor WPW10671941. Lease was sent to HQ for warranty coverage. Office to reschedule ; ordrng 1 WPW10671941 (pump&motor)"
Near Driftwood, TX 78619
Robert
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on job to replace previously diagnosed parts. After replacement operation returned to normal. No leaks detected at time of service
Near Austin, TX 78728
Justin
Job Details: 12/29/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for cooktop that was not level. Upon further inspection I found the left side of cooktop was pushed back further than the right. I gained access to bottom of unit and found gas line fitting to unit from the wall was pointing upwards making the actual gas line be in between the cabinet/wall and cooktop on the right side. This was making it to were the cooktop could not be pushed back and be level. I advised customer to reach out to who installed gas line and unit. Call complete.
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDTE204GPS0 "Arrived on site to test unit for now power. Verified unit was receiving voltage. Found neutral wires and wire nut in dishwasher junction box burnt and frayed. Cut burnt pieces and put new wire nut. Tested unit, unit is working good. No leaks detected at time of service.
Near Pflugerville, TX 78660
David S
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to install previous diagnosed parts. I removed the siezed dispenser motor and replaced with new. I tested the dispenser, and both cubed and crushed ice are both working. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 12/29/2020
WASHER WHIRLPOOL MHW8000AW0 "Arrived on site for customer complaint of unit giving F8E1 error code during rinse cycle. Found F8E1 F0E1 F6E5 F9E1 errors in diagnostics mode. I ran diagnostic test cycle, unit passed every test, but during test co2 and co4 the diverter valve and water valve had some chatter. Drain pump tested good. I explained to customer that every test passed today, but would recommend replacing inlets valve and diverter valve if problem continues.
Near Austin, TX 78753
Scott
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Dispenser ice paddles, right light switch . Ice maker not responding to harvest test .ran diagnostics all checked normal . Reran harvest IM harvested ,IM worked . Replacing IM .also found right fresh food section switch had broken . Also found front of crisper draws cracked . Ordering 2 crisper fronts ,switch . Call to set return .; ordrng 2 W11206718s and 1 W11396033 (SWITCH )"
Near Round Rock, TX 78681
Kayman
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite for refrigerator making terrible noise. Upon inspection I found the diffuser failing and making a loud chirping noise. The customer also stated that some food in the top of the RC has frozen. I replaced the diffuser and the noise went away. I ran a full diagnostics test and all functions passed. I found the compressor slightly rattling so I added some sealer pads between the compressor and the chassis. I can no longer hear ratt,lint and the unit is working as designed at this time. Job complete."
Near Austin, TX 78730
Wesley
Job Details: 12/29/2020
REFRIGERATOR GE GSE25GSHKCSS Arrived onsite and found bad ice maker. Replaced ice maker. Unit is now producing as designed.
Near Austin, TX 78732
David Z
Job Details: 12/29/2020
VENTHOOD KITCHENAID KICU569XBL00 "Arrived on site to install parts to resolve no power to cooktop. Installed right module first. Got unit to power on, but only half display. Replaced left module due to left module exploding fuses. Replaced control due to control having burnt out left side. Retested with all items and unit is now coming on and left side is good, but right side is throwing errors not listed in tech sheet. Module has to be defective due to both controls showing same errors. Office to reschedule when new module comes in. ; ordrng 1 W10857233 (module)"
Near Austin, TX 78703
Leonardo
Job Details: 12/29/2020
OVEN KITCHENAID KEBS107SSS04 Arrived on site to test unit for oven not working on broiler or bake just convection. Test unit and found broiler element and bake element opened.
Near Round Rock, TX 78664
David S
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site for front fascia having ice build up. I inspected the unit and work area. I found the fascia heater broken. I tested continuity through the fill tube heater and found none. We have previous replaced both the fill tube heater and the fascia heater. I am ordering both to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W10577411 (heater) and 1 W11087201 (heater)
Near Georgetown, TX 78626
Kayman
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite for refrigerator not producing ice. Upon inspection I found no water coming from the dispenser. I removed and re installed the filter. The water now dispenses. I let the IM run through a cycle and it filled and harvested as designed. I found the FC door switch stuck shut. I corrected the switch which restored light to the FC. The unit is working as designed at this time and no leaks were detected during service.
Near Austin, TX 78731
Wesley
Job Details: 12/29/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and found bellow torn. Ordering bellow to repair. ; ordrng 1 W11314648 (bellow)
Near Austin, TX 78759
David S
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL ED5NHGXVQ01 Arrived on site for water dispenser not working and ice maker making a noise. I inspected the unit and work area. I pulled the filter and found the water pressure improved but still poor. I replaced the water valve and found good pressure to the ice maker and water dispenser. The unit is working as designed. Job complete. No water leaks detected.
Near Lago Vista, TX 78645
Lou
Job Details: 12/29/2020
WASHER MAYTAG MHW8630HC1 "Arrived on site to inspect washer leaking water and drum detached at back. Upon further inspection, I found that the shipping bolts were removed. Opened the door and tested the basket and it is good as it spun freely and did not move around as if the gears were bad. Removed the top panel and placed in diagnostics showing no error codes. Tested unit and it operated as designed. Removed the back panel and found damage to the outer tub from where it had rubbed against the chassis from the shipping bolts not being removed. I placed the unit in spin/drain mode and tested and it operated as designed. I found evidence the dispenser leaking water at the bottom left corner of the dispenser door. I advised the customer of my findings. Per service pointer W11481731, I am ordering the dispenser assembly, four shocks and per customer request CNOTE-LSO. No water leaks observed during service, office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and
Near Austin, TX 78759
Scott
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site for left door squeaking when opened . Found no grease on hinge . Applied grease to hinge . Door stopped making noise . No water leaks detected at time of service. Job complete
Near Lockhart, TX 78644
Richard
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB01 Arrived onsite for the refrigerator not cooling properly. During testing found that there is a solid block of ice forming on right hand side on the capillary tube. Will need a sealed system repair.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WMH31017HS-6 "Arrived on site to install previously diagnosed part. Removed blower and installed new blower. Ran microwave with a cup of water for three minutes, then again for three and a half minutes. Microwave is operating as designed. Customer understands the blower vent will make a open and close noise as it opens and closes with normal operation."
Near Cedar Park, TX 78613
Wesley
Job Details: 12/29/2020
WASHER MAYTAG MVWB835DW0 Arrived onsite and found valve leaking. Used valve housing . Unit is now operating as designed. Unit is now operating as designed without leaking all checks good.
Near Lakeway, TX 78738
Jacob
Job Details: 12/29/2020
DISHWASHER WHIRLPOOL DU1055XTVS8 Arrived onsite for unit not powering on. Tested unit. No power. Checked junction box on the dishwasher for voltage. Did it get correct voltage going to the unit. Flipped breaker to test again. Still no voltage to the unit. Let customer know to get an electrician to fix power issue coming in. No other issues at this time. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 12/29/2020
WASHER LG WM3670HVA "Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested. When the test got to the drain cycle, I could hear the drain pump making a loud rattling noise. I removed the drain filter and found it clear. I removed and replaced the drain pump,and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78702
Wesley
Job Details: 12/29/2020
WASHER KENMORE 110.222921 Arrived onsite and found unit immediately flooding from underneath. Found hose from tub to pump leaking also found possible leak from tub. For this reason I advised customer against repairing. Gear case is rusted severely. ; ordrng 1 3951449
Near Cedar Park, TX 78613
Justin
Job Details: 12/29/2020
OVEN JENN-AIR JJW3830DS03 Arrived on site for wall oven that the UI would not work after a self clean. Upon further inspection I found the UI would not turn on at all and was not responding. I gained access to the thermal fuse and found continuity indicating it is good. Found correct voltage coming into unit. Found bad UI and control. UI is on order. Will need to replace both parts. Office to reschedule.; O-emld tckt
Near Austin, TX 78728
Justin
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL KMHS120ESS9 "Arrived on site for microwave with under cabinet light not shutting off and getting to hot. Tested light and found it was not shutting off and burning hot to touch. Gained access to lamp housing and found connection burnt on to pin causing problem. Need to replace housing, lamp, and harness. Recommended customer not to use microwave for time being. Ordering parts and office will reschedule. ; ordrng 1 8206232 (LAMP) and 1 RESEARCH (HARNESS THAT CONNECTS TO LAMP HOUSING) and 1 W10210871 (LAMP HOUSING)"
Near Austin, TX 78734
Robert
Job Details: 12/29/2020
WASHER MAYTAG MVWB865GC0 Arrived on job for complaints of too long cycle times and error code. Ran diagnostics and found code for overload. Checked motor and gearcase. Replaced control and test.
Near Pflugerville, TX 78660
Kayman
Job Details: 12/29/2020
OVEN WHIRLPOOL WOS51EC0AW03 Arrived onsite for oven with burning electrical smell while cooking. I pulled the unit and accessed the junction box. I found 2 or more of the wires had burnt up inside the junction. I advised that they would need a licensed electrician to come out and inspect/repair the connections.
Near Leander, TX 78641
Lou
Job Details: 12/29/2020
REFRIGERATOR KITCHENAID KBFA25ERSS00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that the ice maker never worked after being replaced recently. Using my jumper wire, I tested the ice maker from points T-H and the motor failed. I attempted to cycle power to the unit and retested and it continued to fail. I tested the fill tube and the IM filled with water. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."
Near Austin, TX 78757
Wesley
Job Details: 12/29/2020
RANGE KITCHENAID KGRS807SSS00 "Arrived onsite and confirmed control and ignition problems. Unit is not lighting or sparking in oven at all.
Near Austin, TX 78750
Justin
Job Details: 12/29/2020
MICROWAVE JENN-AIR JMC2430IL03 Arrived on site for microwave that would give door open error when starting unit. Found hinges to unit we working as designed but needed slight adjustment and tightening. Adjusted hinges and unit is now working as designed. Customer also pointed out that the UI is slightly skewed to the left of u it compared to door. UI is installed correctly and informed customer of findings. Call complete.
Near Austin, TX 78749
Kevin
Job Details: 12/29/2020
MICROWAVE WHIRLPOOL WML55011HS3 "Arrived on site and inspected microwave and found counter light bolts are failing very quickly. Found voltage from control board is incorrect and replaced control board to correct issue. Customer will purchase a new lightbulb complete repair, job complete"
Near Round Rock, TX 78665
David S
Job Details: 12/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for door switch not working. I inspected the unit and work area. I found frost build up on the freezer door switch and the fresh food section door switch was broken. I replaced the fresh food section door switch. I removed the freezer door switch and cleared out the ice. I found the door switch working as designed. The unit is operating as designed job complete.
Near Bastrop, TX 78602
Andy
Job Details: 12/29/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washer control panel not working. Tested and inspected unit and found failed console. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Robert
Job Details: 12/29/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on job to replace previously diagnosed part. After replacement test operation. Door working properly.
Near Austin, TX 78748
Kevin
Job Details: 12/29/2020
DRYER WHIRLPOOL WED4850HW0 Arrived on site and found terminal block has failed, replaced it but dryer will also need a new four prong plug. Confirm cut off, thermal fuse, element, and thermostat are all good. Left old plug with apt management Because apartment maintenance is not on the location today."
Near Austin, TX 78750
Justin
Job Details: 12/29/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to install previously diagnosed parts. Installed new control and tested unit. Unit working as designed. No leaks observed at time of service.