Service History 483 - Appliance Express

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Troy, TX 76579

Jonathan M

Job Details: 08/02/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and tested the unit. The unit began to illuminate and cool as designed. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78745

Kevin

Job Details: 08/02/2022

"Arrived on site and found saved error code F9E1, also found no high drain loop. ran diagnostic cycle and found drain pump isnt running. Inspected drain pump and found loose connector. After resetting drain pump is working properly and sent a short video to KB/service management of it draining, job complete"

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Fort Cavazos, TX 76544

Tyler

Job Details: 08/02/2022

Arrived on site for a washer/dryer combo that was showing in D5 error code. Instructed customer on how to reset unit and found unit functioning as designed with no failures have to reset service fee. Call complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Niederwald, TX 78640

Kevin

Job Details: 08/02/2022

"Arrived on site and found customers experiencing water on the floor after a load has completed. Ran a diagnostic cycle and did not see any leaking from washer. Used diagnostic step 01 to fill washer passed bellow and did not see any leaking. When draining found standpipe is overfilling. Sent a short video to KB/service management. Showed customer and a plumber will be needed to correct issue standpipe is not draining properly, there is no issue with washer, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Georgetown, TX 78628

Paul

Job Details: 08/02/2022

Arrived onsite for a refrigerator still not making ice. I tested the temp of the FC and found it at 19 degrees and not dropping any lower. I checked the low side pressure and found it showing 0. I powered the unit down and let the system equalize. System equalized at 30 psi indicating a fully charged system. I connected the high side gauge and powered the unit up. I found my low side gauge showing 20 psi and my high side was at 45 psi. The compressor is failing. I replaced the compressor and drier. I vacuumed the system and charged it with 4.65 ozs of R134A. I tested the unit and watched it until the FC reached 3 degrees and it was still dropping. The refrigeration system is working as designed. I explained to the customer the unit should start making ice now. Call complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bertram, TX 78605

Vincent

Job Details: 08/02/2022

"Arrived on site for dryer, inspected unit and work area. Tested unit with vent tester and it failed I checked the vent tube and it was clogged. I advised CX to get vent cleaned. I removed the vent and tested and its operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bertram, TX 78605

Vincent

Job Details: 08/02/2022

"Arrived on site for washer, I was unable to go in to the residence but I handed the strike to CX and they said they would install it. Job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bertram, TX 78605

Vincent

Job Details: 08/02/2022

"Arrived on site for dishwasher, inspected unit and work area. Found dishwasher improperly installed. I reinstalled unit and tested to make sure its was functioning as designed. Unit is not operating as designed. No leaks where observed during service. Job completed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78723

Matthew

Job Details: 08/02/2022

Arrived onsite for washer leaking. Upon arrival inspected unit. Found leak coming from hot side of valve assembly. Small fracture in valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78723

Joe Z

Job Details: 08/02/2022

Arrived onsite to install previously diagnosed parts. Installed 2 sheild screw. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Del Valle, TX 78617

Joe Z

Job Details: 08/02/2022

"Arrived onsite for Dryer isn't turning on. Upon arrival checked polarity and got L1-N 120v, L2-N 120v, L1-L2 .9v. Advised customer to call electrician. Must have 240v from L1-L2. Inspected start button, door switch, fuse and heater, all are good. Cannot test unit with out proper voltage. Customer will contact electrician and call us back if the unit still does not operate. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Del Valle, TX 78617

Joe Z

Job Details: 08/02/2022

"Arrived onsite to install previously diagnosed parts. Replaced basket, gearcase, suspension, and belt. Test unit and unit operates as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 08/02/2022

"Arrived on site to inspect wall oven temps. Upon further inspection, I found the unit connected to wifi. I placed it in diagnostics and checked error codes and found F6E4. I removed and replaced the main control and tested temps. I found the unit is heating properly as the temps were within range. I provided literature from the owners manual regarding testing temps in the oven to my customer. I made recommendations for use and care. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Temple, TX 76502

David Z

Job Details: 08/02/2022

"Arrived on site to diagnose dishwasher that customer says isn't drying dishes well. Checked unit for errors and found no error codes present. Found customer is using a rinse aid. Unit passed diagnostic cycle with no issues found, and element is sizzling hot. Unit is a plastic tub style, recommended customer run hot water/ rinse aid / and to use all high temp options. Also advised dishes will be wet when using 1 hours wash. Could not verify or recreate a failure at this time. Unit working as designed. Call complete."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78703

Scott

Job Details: 08/02/2022

"Arrived on site for washer getting too much water on small loads and barely covering larger loads . Ran diagnostics, all checking normal. Did adjust right back leveling foot . Went over proper loading of clothes . Explained on really small loads that unit has a default water level so as not to tear clothes on agitator, and water will just cover larger loads . Called tech line sr 7734259186. No water leaks detected at time of service. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78704

Scott

Job Details: 08/02/2022

"Arrived on site , replaced heater . Ran diagnostics to whirlpool specs. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL OVEN

Model JMW3430DS02

Near Austin, TX 78746

Scott

Job Details: 08/02/2022

Arrived on site for key pad error code flashing on control. Did power restart. Ran diagnostics and found Keypad error . Cleared error codes . Microwave heating normally. No new error code . Job complete.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Wesley

Job Details: 08/02/2022

Arrived onsite for temp concerns and tested unit finding proper operation. Provided customer instruct on design and reading temp properly with external thermometer. All checks good.

We serviced a

MAYTAG WASHER

Model MVWX700XW0

Near Round Rock, TX 78664

Cliff

Job Details: 08/02/2022

Arrived on site to diagnose a washer that is not filling with as much water as customer would like. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and high efficiency washer water usage. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS3

Near Austin, TX 78752

Scott

Job Details: 08/02/2022

"Arrived on site for microwave not heating . Found mag had failed . Replaced mag , cap and dioed . Tested unit and it is heating to whirlpool specs. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Harker Heights, TX 76548

David Z

Job Details: 08/02/2022

Arrived on site to install new heating element per SP W11540964. Installed new element and verified no leaks present. Call complete.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Harker Heights, TX 76548

David Z

Job Details: 08/02/2022

Arrived on site to diagnose washer that was leaking some detergent down the front panel. Examined unit and did not find any clogs or obstructions. Removed dispenser and found slight warping. Replaced dispenser. Unit now working as designed. Advised if drawer is pulled too far it may drip a little detergent since the back is fully open on the drawer. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Belton, TX 76513

David Z

Job Details: 08/02/2022

"Arrived on site to diagnose washer that customer says is not filling with enough water to wash clothes. On arrival customer showed me several pictures that showed various items that had dry spots on them. Checked unit for error codes and did find a saved code for long fill. Ran unit and found it was filling correctly, with no slowdown or long fill showing. The water level is consistent with other cabrio and HE low water consumption units, and comes up to about the top of the washplate on an empty load. This has been confirmed by tech line as working as designed. No mechanical failures found at this time. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Belton, TX 76513

David Z

Job Details: 08/02/2022

"Arrived on site to diagnose refrigerator that isn't making any ice. On arrival customer let me know that the unit had resumed ice production and bucket was full. I inspected the unit and found the doors were touching on the top of them. I adjusted the upper hinges on the door and changed the level so they would seal better. Unit likely had an air leak causing Temps to raise about harvest temp. I also noticed the freezer barely had anything in it, and customer should add some items to help the unit stay cool. Unit working as designed at this time. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Belton, TX 76513

David Z

Job Details: 08/02/2022

"Arrived on site to diagnose dryer that is not running wrinkle shield. On arrival customer told me unit hasn't run it since they purchased the unit. Cycle would get to shield and stop. Advised customer that the functionality of the wrinkle shield is to periodically tumble for a certain period of time, but does not keep the unit constantly running. Tested unit and verified the wrinkle shield is kicking in as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Temple, TX 76502

Jonathan M

Job Details: 08/02/2022

Arrived on site for a dishwasher that is not filling. Inspected unit and work area. Ran the unit through diagnostics but did not find any stored error codes. Ran through an auto test and found the wash motor not recirculating the water. Replaced the pump and motor and tested the unit. The unit began to work and operate as designed. No leaks present during operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Killeen, TX 76541

Tyler

Job Details: 08/02/2022

Arrived on site for dishwasher needing new element due to gold bushing color style currently in unit. Upon arrival confirmed recallled styled element installed. Replaced it with correct style. Found no leaks during tests. Call complete

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Seguin, TX 78155

Andrey

Job Details: 08/02/2022

"Arrived on site to replace heating element per service pointer, replaced heater, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Seguin, TX 78155

Andrey

Job Details: 08/02/2022

"Arrived on site to replace previously diagnosed control, noticed that old control had a really big burn, took resistance readings on all components and found drain pump is Reading 2 olms resistance,should be 18-22, replaced pump, unit was tested on previous visit but now does not have water or power connections, customer will test unit when proper connections are available, at this time job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Seguin, TX 78155

Andrey

Job Details: 08/02/2022

"Arrived on site to replace previously diagnosed control,UI,diffuser, evaporator harness and thermistor, replaced parts tested unit unit now running as designed, no leaks detected job complete"

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Seguin, TX 78155

Andrey

Job Details: 08/02/2022

"Arrived on site to test unit for crack on cooktop, tested unit found that its not a crack but a deep scratch, cosmetic damage is not cover after 30 days, advised customer to call whirlpool customer service, at this time job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Seguin, TX 78155

Andrey

Job Details: 08/02/2022

"Arrived on site to replace previously diagnosed control, removed evap cover, verified all connections were secured properly, tested heater and it is heating, replaced control and thermistor as precautionary, unit is now functioning properly, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Georgetown, TX 78628

Gerry C

Job Details: 08/02/2022

"Arrived to instal previously diagnosed and ordered parts. Removed and disassembled unit. Replaced cabinet assembly, reinstalled all parts and reinstalled into cabinet. Operational test good. No leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Temple, TX 76502

Tyler

Job Details: 08/02/2022

Arrived on site for washer needing lid lock. Upon arrival installed required part then reassembled and tested unit. Found unit could cycle through setting as designed with no failures or leaks. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C4XYY03

Near New Braunfels, TX 78130

Andrew

Job Details: 08/02/2022

"Arrived on site to test unit for low ice production. Found ice maker not responding to diagnostics. Ran continuity through harness and found no breaks or damage. Replaced icemaker, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cedar Park, TX 78613

Kimo

Job Details: 08/02/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested the unit and found that the unit is operating as designed no leak. Jobs complete

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Dripping Springs, TX 78620

Leonardo

Job Details: 08/02/2022

Arrived on site to test unit for ovens not getting to temp. Test unit and found sensor reading 75? at room temperature. Sensor ohms correct. Turned both ovens on and found both ovens getting to temp at 350? job complete. Couldnt duplicate any issues.

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Buda, TX 78610

Leonardo

Job Details: 08/02/2022

Arrived on site to replace magnetron capacitor and diode. Replaced all parts test unit and unit heating correctly job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Kyle, TX 78640

Leonardo

Job Details: 08/02/2022

Arrived on site to test unit for right rear burner turning off when you put it on low. Test unit and unit turning off on low. Adjusted the flame test unit and unit test good job complete.

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Bertram, TX 78605

Vincent

Job Details: 08/02/2022

"Arrived on site for range,inspected unit and work area. I tested unit and its same operation as last time. I called techline and spoke to Rob SR#SR7734028844 and determined unit is operating as designed. Since unit is on propane there will be no adjustment on simmer. No leaks where observed during service. Job completed."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Austin, TX 78753

Wesley

Job Details: 08/02/2022

Arrived onsite and tested unit for interrupted power supply. Corrected power supply advised customer on findings and repair. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78753

Wesley

Job Details: 08/02/2022

Arrived onsite for leaking clothes washer complaint. Leak tested unit and determined the issue to be a house plumbing problem with a standpipe nearly leaking while onsite and any other drain pressure from other house drains may cause an intermittent leak. All else checks good. Advised customer on findings.

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Austin, TX 78746

Luis

Job Details: 08/02/2022

"Arrived on site. Some ice in bin,removed icemaker housing ice in mold,bypassed t and h icemaker dumped ice and filled with water,while cycling open and closed door no loss in power to icemaker. Diagnosed a defective icemaker,installed a new icemaker power cycled unit icemaker ran through a cycle and filled with water."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78754

Wesley

Job Details: 08/02/2022

Arrived onsite for washing concerns and water level concerns and tested unit. Found all operating as designed. and provided customer instruct on design and best use and care principles. All checks good. Unit is set up to operate properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Austin, TX 78723

Wesley

Job Details: 08/02/2022

Arrived onsite and found complications due to cold valve failure. Replaced valve to repair unit. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78724

Wesley

Job Details: 08/02/2022

Arrived onsite for door tension issue and found missing pads. Replaced pads to repair. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Round Rock, TX 78664

Cliff

Job Details: 08/02/2022

Arrived on site to diagnose a washer that is not unlocking. Found lock assembly failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Pflugerville, TX 78660

Cliff

Job Details: 08/02/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service. Homeowner to thaw unit for 24hrs prior to use and has signed defrost waiver.

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near Pflugerville, TX 78660

Cliff

Job Details: 08/02/2022

Arrived on site to diagnose a cooktop with broken grate. Found rt side grate broken and installed new grates. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS3

Near Waco, TX 76710

Jonathan M

Job Details: 08/02/2022

"Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. When the unit through diagnostics and found the washer motor not running after the fill. The customer also advised that their detergent dispenser was not releasing their rinse aid. Attempted to contact the extended warranty and after 25 minutes of attempting to contact the extended warranty, the customer advised that they would not be able to get a hold of them until the morning and did not want to proceed further with any repairs until authorization was given. The customer advised that they would be in contact with the office in the morning after they get a hold of their extended warranty.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYW3

Near Georgetown, TX 78633

Lou

Job Details: 08/02/2022

"Arrived on site to inspect dishwasher control panel not working. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the sump/motor assembly failed. Advanced through testing and the dispenser, drain pump, and element all operated as designed. I am ordering the sumo/motor assembly. No water leaks observed during service.; ordrng 1 WPW10482480 (Sump/motor assembly)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Austin, TX 78748

Kevin

Job Details: 08/02/2022

"Arrived on site and inspected washer and found lid on the left-hand side is broken. Took pictures, if lid is held down it will lock properly and automatic test 51 will complete. A new lid will be needed to correct issue. Also take picture of model serial number it did not upload properly; ordrng 1 W11259006 (Lid) and 4 WP693995 (Screw)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Volente, TX 78641

Kimo

Job Details: 08/02/2022

Arrived onsite for leaking dishwasher. Upon inspection I found a hole in the tub; ordrng 1 W11513977 (TUB-DISHWR)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHDXVB01

Near Round Rock, TX 78665

Gerry C

Job Details: 08/02/2022

Arrived on site to diagnose evaporator frost/ice issue. The CX had already ran the unit through a manual defrost. After monitoring for a couple of days the CX reports that the issue was resolved. I found that the railing on the upper FC shelf was catching. My diagnosis is that the upper FC shelf prevented the Fc door from closing properly. I adjusted the rails and the freezer door closes as designed. The CX also mentioned ice maker creating chunks of Ice. I found that the ice maker mold lining was deteriorating No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48QTS00

Near Austin, TX 78746

Luis

Job Details: 08/02/2022

"Arrived on site for not dispensing ice and icemaker issues. Found large icicles leaking from housing unit will need a new icemaker. Tested dispenser motor not powering on,removed housing cover found broken and corroded harness will order new motor and will have to repair wires and pins. WPW10277448 (Icemaker)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508ESS1

Near Round Rock, TX 78664

Cliff

Job Details: 08/02/2022

Arrived on site to diagnose an ice machine that is not producing ice properly. Found circ pump not sending unit into harvest properly and it will need to be replaced to complete repairs. Office to set return appointment; ordrng 1 W11542867 (Pump w/ sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Little River-Academy, TX 76554

David Z

Job Details: 08/02/2022

"Arrived on site to diagnose refrigerator that was not cooling in the RC. On arrival found unit unplugged. Plugged unit in and found whenever the compressor tries to kick on it just makes a loud buzzing sound and clicks off, unit never starts. Linked this to a failed compressor Talked with service management who is ordering parts to resolve R600 sealed system. ; O-emld tckt"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Georgetown, TX 78633

Lou

Job Details: 08/02/2022

"Arrived on site to inspect dryer not operating. Upon further inspection, the customer demonstrated what the unit is doing by pressing on the start button and the unit would come on, but once she let go of the button, the unit turned off. I removed the control panel and found the control board shorted out (photo). I am ordering the board and scheduled return service for 08/06/22. No lint observed during service.; ordrng 1 WPW10476828 (Control board) and 1 279827 (Motor)"

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near New Braunfels, TX 78132

Andrew

Job Details: 08/02/2022

Arrived on site to inspect unit for blemishes in finish. Found both doors he scratches/discoloration. Needing both oven doors. Please inspect parts for damage. Office to reschedule. ; ordrng 1 W11315557 (Glass door) and 1 W11315559 (Glass door)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP03

Near Leander, TX 78641

Kimo

Job Details: 08/02/2022

Arrived onsite for refrigerator with torn rc door gaskets. Upon inspection I found that both rc door gaskets where torn. I replaced them and the customer brought to my attention that the rc is warm upon further inspection I found that there was some ice/frost buildup on the back of rc. Which indicates a defrost issue may need Evap cover I am ordering 1x evap cover and refrigerator for 08/09/22; ordrng 1 W11395641 (COVER-EVAP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Coupland, TX 78615

Cliff

Job Details: 08/02/2022

"Arrived on site to diagnose a refrigerator that is not producing ice. Found E5 thermistor error saved in control, and fc temps between -1 and 5 degrees. Icemaker will need to be replaced to complete repairs. Return date set for 8/11.; ordrng 1 W11579560 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78723

Matthew

Job Details: 08/02/2022

"Unit 3073. Arrived onsite for refrigerator not working. Upon arrival inspected unit. Found freezer side at temp but refrigerator side warm. Found frost buildup on evaporator cover. Put unit in diagnostics and was able to force defrost. Unit have communication issues during defrost cycle. Ordering defrost sensor, control and UI. Office to reschedule ; ordrng 1 W11546609 (Control) and 1 W11203289 (Ui) and 1 W11546681 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW05

Near Hewitt, TX 76643

Jonathan M

Job Details: 08/02/2022

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit is somewhat cooling the freezer but its not actually freezing new items. She advised the refrigerator section is completely not cooling. Opened up the freezer and found evidence of a defrost issue at the evaporator. Tested resistance through the heater and found proper resistance. Ordering the user interface, freezer harness, control and evaporator thermistor for repair. The office will need to contact the customer about a reschedule date due to limited parts availability.; ordrng 1 W11518204 (UI) and 1 WP2323198 (Heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near San Marcos, TX 78666

Andrew

Job Details: 08/02/2022

"Arris on site to replace FC door. Replaced door, tested unit, unit working as designed. Needing new ice bin. Office to reschedule. ; ordrng 1 W11347840 (Ice bin)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Elgin, TX 78621

Joe Z

Job Details: 08/02/2022

"Arrived onsite for Drum not turning.Drum not turning, upon arrival ran diagnostics and got error codes F9-E1 drain pump, F7-E6 motor circuit open, F0-E8 water ring. Inspected drain pump and resistance was out of range. Replaced drain pump. Rand components test on drain pump and still not energizing. Am not getting voltage from control to drain pump. Am getting a good resistance on new drain pump at control . Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11543997 (Control)"

We serviced a

WHIRLPOOL OVEN

Model JJW2830LL00

Near Georgetown, TX 78628

Paul

Job Details: 08/02/2022

Arrived onsite for a wall oven with a broken door glass. I found the inner and outer door glass had been shattered and taped up. Possibly all the glass is shattered and was only sent with the outer door. Ordering W11602610 inner door glass and W11600213 GLASS-DOOR and will return with the outer door glass that was prescreened. Office to RS.; ordrng 1 W11602610 (Inner door glass) and 1 W11600213 (GLASS-DOOR)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lorena, TX 76655

Jonathan M

Job Details: 08/02/2022

"Arrived on site for a washing machine that is going off balance and will not complete cycles. Inspected unit and work area. Tested the suspension in, suspension shot. While testing the suspension I found the basket wobbling inside of the tub. Was able to shake the basket from side to side while holding the tub. Went to remove the agitator and found the agitator stuck regardless of whether I used a crowbar or a dryer belt. The unit will need a full rebuild for repair including basket, tub, gear case, filter, cam, belt, and suspension. Please schedule the service for two hours and two men. The office will need to contact extended warranty for authorization and contact the customer back once parts become available, if authorization is given for a return visit.; ordrng 1 W10902814 (Agitator) and 6 WP8533953 (Screws)s and 1 W10752719 (Basket) and 1 W11219115 (Tub) and 1 W11089264 (Filter) and 1 WP8533928 (Filter screw)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78722

Matthew

Job Details: 08/02/2022

Arrived onsite for refrigerator freezer door not functioning properly. Found door is dented and left side slide has play. Will need to order freezer door and return with slides. Office to reschedule ; ordrng 1 12977880SQ (Freezer doot) and 1 W10876598 (Plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB01

Near Del Valle, TX 78617

Matthew

Job Details: 08/02/2022

"Arrived onsite for refrigerator ice maker not making ice. Upon arrival inspected unit. Found 2-3 batches of ice harvested. Forced harvest on current batch and did complete. Checked evaporator and found heavy frost accumulation only on the lower 1/3 of the evaporator. Took amp draw on compressor, at .7 amps. Took pressure readings and found only equalized to 30/75 psi after 5 minutes. Initial running pressure at -10/145. unit has intermittent cooling periods. Customer stated unit has seen having cooling issues from the beginning. Called tech line for assistance. Tech diagnosed Floating restriction. Recommended Replacing dryer and evacuating system with nitrogen. Suggested Moisture in the system . Need to attempt to clear restriction. Provided SR#7734255034. ; ordrng 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Uv dryer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Austin, TX 78750

Scott

Job Details: 08/02/2022

"Arrived on site for washer not filling properly . Ran diagnostics, no error codes . Ran diagnostics wash , making small noise in spin . Still not filling properly . Found gearcase leaking oil oil and actuator ohm way out of range . Unit is unable to gauge load size . Ordering gearcase , actuator , cam kit , belt , motor ,hub . AUTHO Also ordering wash plate if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 W10870913 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10808317 (Belt) and 1 W10815026 (Actuator) and 1 W10006487 (Motor) and 1 W10396887 (Hub) and 1 W10834890 (Wash plate) and 1 W10834890 (Wash plate) and 1 Autho"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near New Braunfels, TX 78130

Andrew

Job Details: 08/02/2022

Arrived on site to test unit for not cooling properly. Found evap frosted over. Attempted multiple times to put unit into diagnostics with no success. Lights not illuminating on control. Verified proper voltage and no loose connections. Recommend replacing control and evap thermistor. Office to reschedule. ; ordrng 1 W11496886 (Control box)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78705

Luis

Job Details: 08/02/2022

"Completely different issue. First issue was no ice,new issue complete no cool. Arrived on site compressor not powering on,installed a new starter same issue unit will need a new compressor. SR#773425622; ordrng 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Access valve) and 1 w10843121 (Drier) and 1 R600akit (R600a kit) and 1 Lockring (Lockring)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FKSS01

Near Austin, TX 78733

Matthew

Job Details: 08/01/2022

"Arrived onsite for refrigerator not dispensing water or ice. Ice maker is making ice. Upon arrival inspected unit. Found valve not energizing when calling for water. Ice dispenser issues are being caused by Auger motor failure and ice door chute assembly failure . The ice door is not closing properly allowing warm air to migrate into the ice bucket and melted/fusing ice into a block. The auger motor is no longer rotating. If customer would like to proceed with repair, the water dispensing issue cannot be fixed.

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Austin, TX 78736

Matthew

Job Details: 08/01/2022

Arrived onsite for washer making noise during spin cycle. Upon arrival inspected unit. Noise was apparent even while just turning gasket by hand. Inspected underneath unit and found signs of oil. Replaced gearcase and slider. Calibrated and tested unit. No noise at this time. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near Austin, TX 78746

Matthew

Job Details: 08/01/2022

Arrived onsite for flame adjustment. Upon arrival found corner burners had little change from high to low settings. Unit needed Valve adjustment . Adjusted all valves and now unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78731

Matthew

Job Details: 08/01/2022

Arrived onsite to replace heating element under special project. Replaced faulty element. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78703

Matthew

Job Details: 08/01/2022

Arrived onsite to replace heating element per special project. Replaced element and tested. Unit is functioning properly. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, TX 78731

Matthew

Job Details: 08/01/2022

"Arrived onsite for dishwasher not functioning and blinking error code. Upon arrival inspected unit. Put unit in diagnostics and found stored error code 9/1 not draining , 7/1 wash motor, 8/2 fill valve electrical issues. Unit is getting stuck in drain mode. Manually put water into unit and did drain. Drain motor seems to be functioning although reoccurring no drain error. Called tech line for assistance. Ran checks and tech recommended replacing OWI sensor, and wash motor. Bringing main harness as well. Provided SR7734243338. Office to reschedule ; ordrng 1 W11416362 (Wash motor assembly) and 1 W11535094 (Inlet assembly) and 1 W11568793 (Main harness) and 1 W11410464 (Owi)"

We serviced a

WHIRLPOOL RANGE

Model KFDC506JSS01

Near Austin, TX 78731

Matthew

Job Details: 08/01/2022

Arrived onsite for front left and right burners not functioning. All other burners are functioning. Found that right and left igniters are igniting horizontally and not vertically. Found that ignitor tops are only partially covered. Called tech line for assistance. Spoke to tech but could not verify that the partial coating was intentional or not. Recommended ordering New caps and igniters. Tech also said may be possible to adjust where the ignitor is sitting on the holder. Provided SR#7734240772. ; ordrng 1 W11344538 (Burner caps) and 2 W11573760 (Igniter)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW02

Near Cottonwood Shores, TX 78657

Paul

Job Details: 08/01/2022

Arrived onsite for a refrigerator that periodically trips the circuit breaker and is drawing 18 amps. After talking with the customer I found out that the electricians that were out found the inrush reaching almost 18 amps when the compressor started. I explained to the customer that this is possible and that it only last for a second. I tested the unit and found the compressor working as designed. I ran a forced defrost and found it working as designed. After talking with the customer mr is going to change the breaker himself to a different model.

We serviced a

MAYTAG WASHER

Model MHW8630HW0

Near Cottonwood Shores, TX 78657

Paul

Job Details: 08/01/2022

(MR)Arrived onsite for a washer dispenser over flowing. Ran diagnostics found errors F0e2 & F0e5. Ran wash cycle and saw water dripping out of the dispenser. Installed dispenser ran wash test no water leaks. No water leaks after install.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Marble Falls, TX 78654

Paul

Job Details: 08/01/2022

Arrived onsite for a dishwasher not cleaning. On inspection the unit had F4E3 & F7E1 error. Tested voltage for washer pump motor showed 57 vac. Control board was losing neutral. Checked resistance on pump motor and was open. Pump motor and control board need to be replace. Customer is going to replace the unit. Call complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Round Mountain, TX 78663

Paul

Job Details: 08/01/2022

(MR)Arrived onsite for a FC Handel lose on unit. On inspection the bottom of the Handel was lose. Removed door and tightened Handel. Reinstalled door. Working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Marble Falls, TX 78654

Paul

Job Details: 08/01/2022

"MR Arrived onsite for a refrigerator to replace previous diagnosed parts. On inspection saw foam in FC drain hole, removed obstruction from drain. Replaced Thermistor wpw10384183 from PR stock., evap harness & control board. Refrigerator work as designed. No water leaks found at the time of service. Job complete."

We serviced a

JENN-AIR RANGE

Model JDRP548HM01

Near Horseshoe Bay, TX 78657

Paul

Job Details: 08/01/2022

"(MR) Arrived onsite for a range make noise. On inspection the convection fan was making noise. The fan blade was hitting the back wall. Straightened the fan blade. Range working as designed. CX mentioned that open burner on range was not igniting. On further inspection the small back burner took serval tries to ignite. Try to adjust the burner with no success. Need to replace orifice holder,burner and cap. Burner head W11319673 Burner cap W11319224 Orifice Holder W11319740 Office to RS. ; ordrng 1 W11319673 (Burner head (small rear center)) and 1 W11319224 (Burner cap) and 1 W11319740 (Orifice holder)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78744

Scott

Job Details: 08/01/2022

"Arrived on site for freezer door stuck shut and no ice . Found ice building on floor of freezer . Found drain tube clogged and leaking into FZ . Cleaned out tube and did power reset of unit . Ran diagnostics. No IM error codes , ran fill and harvest . All checked normal. No water leaks detected at time of service.Job complete"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS2

Near Austin, TX 78701

Scott

Job Details: 08/01/2022

Arrived on site for otr making crackling noise . Couldnt duplicate any errors. Wave guide and channel in good shape . Unit is heating to whirlpool specs. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78704

Scott

Job Details: 08/01/2022

"Arrived on site , replaced element . Ran test according to whirlpool specs. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model AGR4230BAW3

Near Austin, TX 78741

Scott

Job Details: 08/01/2022

Unit 207Arrived on site for fridge door not sealing properly and causing condensation. Found lower part of gasket on freezer door is falling down . Tried to reset gasket . Used silicone sealer in door channel . Gasket is staying in place. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78744

Scott

Job Details: 08/01/2022

Arrived on site for ice maker making noise . Found Fill tube is warpped and making water during fill cycle splashing and dripping down on evap fan . Ordering fill chute . Call to set return ; ordrng 1 W11505385 (Chute)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Austin, TX 78745

Scott

Job Details: 08/01/2022

Arrived on site for for washer not spinning out and pump running . Ran diagnostics got off balance and long drain . Ran test wash and found drain failing . Couldnt find anything in motor . Ordering motor . No water leaks. Call to set return ; ordrng 1 W10919003 (Drain pump)

We serviced a

WHIRLPOOL RANGE

Model MGR5752BDW

Near Copperas Cove, TX 76522

Tyler

Job Details: 08/01/2022

Arrived on site for range with broken front burner gas orfice holders. Upon arrival confirmed complaint and found pipes from manifold to orfices snapped off. I installed and tested both parts. Insured u it had no gas leaks anywhere both when in use and not. Found full functionality restored with no failures. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Temple, TX 76502

Tyler

Job Details: 08/01/2022

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival confirmed installed required parts, pulled vacuum and verified Unit had no leaks with nitrogen. Recharged system with 68oz of r600. Informed customer to give u it a full 24hrs to stabilize temps."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Killeen, TX 76549

Tyler

Job Details: 08/01/2022

Arrived on site for dishwasher with gold style bushing element. Upon arrival confirmed complaint and found incorrect gold styled element. Replaced element and tested unit. Found no leaks and unit functioning as designed. Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW1

Near Kempner, TX 76539

Tyler

Job Details: 08/01/2022

Arrived on site for washer not functioning. Upon arrival confirmed complaint and upon entering diagnostics I found f5e1. After further testing found lid lock failing. Replaced component and tested unit. Found washer fully functioning and cycling as designed p. Call complete

We serviced a

KENMORE DRYER

Model 110.6125201

Near Lago Vista, TX 78645

Vincent

Job Details: 08/01/2022

"Arrived onsite for dryer, inspected unit and work area. Tested unit and there was power. I then inspected door switch and was broken.installed new door switch and tested. Unit is now operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBLC36FTS00

Near Leander, TX 78641

Vincent

Job Details: 08/01/2022

"Arrived on site for built in refrigerator icemaker, inspected unit and work area. Tested icemaker and found it not working.I replaced icemaker and tested unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM2

Near Leander, TX 78641

Vincent

Job Details: 08/01/2022

Arrived on site to install previously designed parts. Tested unit and its now operating as designed. No leaks where observed during service. Job completed.

We serviced a

JENN-AIR VENTHOOD

Model JVR0436HS0

Near Leander, TX 78645

Vincent

Job Details: 08/01/2022

"Arrived on site for vent hood, inspected unit and work area. Tested unit and did not find anything from the out normal. Called techline and spoke to Rich he stated its normal and if CX is not satisfied to call Whirlpool customer service to see what they can be helped with . SR#7734248559. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Leander, TX 78641

Vincent

Job Details: 08/01/2022

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heating element. Replaced old element with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."