Service History 482

Near Austin, TX 78729
David Z
Job Details: 10/21/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to follow up on dryer throwing F1E1. Checked terminal block and found 120V across L1/L2. Checked each individually and found 120V on left side, and found 240V on right side. Checked at prongs on plug at wall, verified same 240 and 120. Issue need to be investigated by an electrician and resolved with them. Call complete."
Near Elgin, TX 78621
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator RC not cooling properly. Tested and inspected unit and found ice buildup on RC evaporator due to not defrosting. Found failed controls. Removed failed parts and replaced with new. Informed customer they will need to defrost unit for 48 hours for unit to get full benefit of repair and how to do so safely as to prevent water damage risk. All operations are normal. No water leaks present at time of service.
Near Burnet, TX 78611
James
Job Details: 10/21/2020
MICROWAVE KITCHENAID KOCE500ESS08 Arrived on site and tested operation. Found convection fan vibrating loudly once above 300 degrees. Unit will need new convection fan motor to repair. ; ordrng 1 W10860984 (motor-fan)
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site to install previously diagnosed and ordered part. Due to the right door gasket being torn, I removed and replaced the gasket shaping it with my heat gun and advised the customer to leave the right door closed for several hours so the gasket can form to the door/chassis. No water leaks observed during service, job completed."
Near Austin, TX 78724
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for refrigerator FC not freezing properly. Tested and inspected unit and found FC not defrosting properly due to failed controls and fan with sensors. Ordering needed parts, instructed customer to defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10830278 (cntrl-elec) and 1 W11032800 (motor-evap) and 1 W11387386 (CONTROL )"
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived in site for water dispenser not working and ice maker not making ice. I inspected the unit and work area. I tested the dispenser and found the the water coming out slow. I removed the water filter and found the water dispenser workings as designed. I spoke to the customer and found the house on a filtration system. I recommended they run without using a water filter. Job complete. No water leaks detected.
Near New Braunfels, TX 78132
Luis
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site for no cool. Removed evaporator cover found no traces of dye in evaporator compartment,removed compressor cover,found traces of dye from heat exchanger tubing,
Near Dripping Springs, TX 78620
Richard
Job Details: 10/21/2020
WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for the washer not draining. Replaced drain pump that was ordered and washer tested good. No leaks complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/21/2020
WASHER WHIRLPOOL CAM2742TQ2 "Arrived on site to install previous diagnosed parts. Gained access to gearcase. Removed failed gearcase and clutch with coupler. Installed new. Tested operation and observed for possible water leaks. All tested good, no water leaks detected.
Near Austin, TX 78704
Jacob
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WUW35X24DS
Near Florence, TX 76527
Tyler
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ03 Arrived on site for a refrigerator that was freezing up in the freezer compartment around the door. Upon arrival I found that the issue was caused from the right side door slide it was no longer ceiling door properly like it should and causing too much hot air to get inside and freeze up. I replace both the right side and left side slides and retest of the door and found everything is now ceiling as designed. Call complete
Near Del Valle, TX 78617
Matthew
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onsite for freezer leaking. Upon inspection found that the that the fill tube was inserted at an angel due to excessive insulation and was leaking through the slit in the tube. Replaced and adjusted tube, tested unit and unit did not leak. Job complete"
Near Austin, TX 78732
David Z
Job Details: 10/21/2020
WASHER WHIRLPOOL MHW6630HC0 Arrived on site for washer that was pooling water under dispenser drawer. Whirlpool sent customer a new drawer and dispenser. Installed new dispenser and drawer and retested. Manually ran all fill valves and found no water under the drawer. All is working as designed with no water leaks found. Call complete.
Near Austin, TX 78724
Matthew
Job Details: 10/21/2020
WASHER WHIRLPOOL WETLV27HW1 "Arrived onsite for water not entering washer. After speaking with customer, the actual complaint was water leaking from washer. After inspection found drain hose not correctly clamped causing leaks. Adjusted drain and secured clamp. Tested unit and unit is functioning properly. No leaks present at this time. Dryer is working fine. Job complete."
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator freezing items in the RC. Upon inspection I found the RC stocked to where there is items blocking air flow. I tested the RC thermistor at P5 1 - 2 and got a reading of 5.68k ohms when closer to 8k ohms is correct resistance for operation of that thermistor. I replaced the thermistor and explained to the customer about the proper way to stock the RC for optimal performance. Job complete.
Near Buda, TX 78610
Andrew
Job Details: 10/21/2020
DISHWASHER FRIGIDAIRE FFBD2406NS6A "Arrived on site for panel not responding. Found bad control board. Replaced control board. Tested unit, unit works good. No leaks detected. Job complete."
Near McQueeney, TX 78123
Noah D
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher for loud noise, upon inspection and full diagnostic found no issues with unit, customer had no issues other then spraying sound which is normal with working pump. Complete"
Near Georgetown, TX 78626
Tommy
Job Details: 10/21/2020
OVEN WHIRLPOOL WFE320M0JS0 Arrived onsite for range getting to 190 then shutting off. Upon arrival found unit had F2 E1 checked unit voltage at block found voltage was good at 244 with proper polarity. Tested continuity with elements found both elements good unit just needs a new control. Office to reschedule.; ordrng 1 W11432568 (CONTROL )
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/21/2020
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site for double oven not heating. Performed diagnostics mode and checked for fault codes, none found. Reset unit at circuit breaker and tested operation. Removed unit and tested temperature limiter and found closed. Powered unit on and tested incoming voltage l found no voltage from L2. Informed and quoted customer that if it was a bad connection in junction box would be able to repair if not customer would need to contact electrician. Removed oven to gain access to junction box. Found L2 wing nut completely melted. . Cleaned wire and repaired damaged from melting wing nut. Wired L2 and checked L1 and nurtural. Assembled unit and reinstalled. Tested operation.
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
REFRIGERATOR GE ZFGP21HZJSS Arrived onsite for refrigerator leaking near ice maker onto floor. Upon inspection I found ice had formed and block the IM fill tube. i removed the ice and re secured the water line on the back of the unit using permagum. We engaged the IM fill and the IM filled with no issues. No leaks were detected during time of service. I also found the door had began to sink down on the bracket causing the unit not to seal properly. Unit is working as designed at this time. Job complete.
Near Austin, TX 78722
Andy
Job Details: 10/21/2020
DISHWASHER IKEA IUD8555DX3 Arrived on site to install previously diagnosed tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Andrew
Job Details: 10/21/2020
WASHER WHIRLPOOL WFW3090JW Arrived on site to test unit for not doing anything. Customer said they spoke with tech line and was told to replace the Electric control. Replaced control I was sent with and same issue is present. Needing timer/CCU. Office to reschedule.; ordrng 1 W11334214 (ELEC CONTROL)
Near Georgetown, TX 78626
Tommy
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived onsite for previously diagnosed parts. Installed new silverware basket to replace broken one. Job Completed.
Near Kyle, TX 78640
Andrew
Job Details: 10/21/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived on site to test unit for control panel not responding. Checked power filter input and output had proper voltage. Verified ACU was receiving proper voltage by check pins 1 and 2 of J2. Status LED on ACU was not lighting. Per service pointer W11481344 ordering ACU. Ordering control panel as precautionary measure since it wasn’t operational and was unable to verify condition. Office to reschedule. ; ordrng 1 W11319991 (cntrl-elec) and 1 W11322903 (cntrl-elec)
Near New Braunfels, TX 78130
Noah D
Job Details: 10/21/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer for leaking, upon inspection found the unit with no apparent drip lines, pushed water through system and found no leaks, checked for codes and got a oversuds. Instructed customer on proper use. Complete"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRFC604FSS03 Arrived on site for: DOORS ARE NOT LEVEL/ALIGNED-THEY WERE OKAY ON INSTALLThe doors had already been leveled prior to my arrival according to the customer.
Near Austin, TX 78738
Leonardo
Job Details: 10/21/2020
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to test unit for unit not responding. Found unit set in Spanish to store mode. Reset panel test unit and unit heating correctly job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to inspect fridge for issue with temps, upon inspection found the fridge was working to specs per last visit, customer was worried about auger motor sound.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/21/2020
RANGE JENN-AIR JDRP548HL00 "Arrived on site to inspect range for excessive steam during cooking of potatoes, customer didn’t have issue with other foods, watched video and found that the steam was exhausting as designed. Customer should use cover or another method to prevent condensation. Complete"
Near Austin, TX 78747
Leonardo
Job Details: 10/21/2020
RANGE WHIRLPOOL WFE301LVS0 Arrived on site to test unit for burner not regulating heat. Replaced one wp3148953 and both wp3148952. Test unit and unit test good job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for microwave bottom light not working. Upon arrival found found housing slightly damaged and control burnt out had 121 volts to the light but control not working with it. Took unit down replaced control and housing and tested unit tested good. Put unit back up and tested again all tested good. Job Completed.
Near Elgin, TX 78621
Andy
Job Details: 10/21/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site for range error code and loose handle. Tested and inspected unit and found F2-E1 error code and loose handle due to failed stripped screw. Removed failed stripped screw and replaced with new. Power cycled unit for error code as recommended in tech sheet. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78734
Brandon
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for customer complaint of unit having moisture build up on mullion and inside freezer on top center. Found humility control was off, I turned on, and adjusted freezer tracks. Unit tested good."
Near Killeen, TX 76542
Al
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site and inspected washer not spinning water from clothes.Found the unit washplate was defective and will need to be replaced.Ordering gearcase and will return with previously ordered parts.Parts are PSP so office will reschedule the customer for return service.Needs more work ; ordrng 1 W10775188 (WASHPLATE ) and 1 W11455453 (GEARCASE )
Near New Braunfels, TX 78132
Luis
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for defective compressor. Replaced defective compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. WSXMYSXAPL1Sealed system repair"
Near Spicewood, TX 78669
Brandon
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMC50522HZ1 "Arrived on site for customer complaint of unit turning on by itself and not shutting off when door open, found failed door switches."
Near Dripping Springs, TX 78620
Luis
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRFF707ESS01
Near Austin, TX 78744
Leonardo
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for making noise when they turn on the unit. Test unit and found noise to be vent flap opening due to fan coming on to keep magnetron cool. Showed customer how flap opens and closes
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH31017HS5 "Arrived on site to inspect microwave panel damage. Upon further inspection, I found the unit door trim scratched at the bottom and some small scratches on the door glass. I advised the customer that this issue is not covered under warranty due to it being “cosmetic”. I recommended to the customer to contact Whirlpool and see if they would cover replacing the unit door. Tested the unit and it is operating as designed. Job completed."
Near Briarcliff, TX 78669
Brandon
Job Details: 10/21/2020
OVEN GE JT915SK5SS "Arrived on site to replace failed latch, I replaced latch, unit tested good."
Near Briarcliff, TX 78669
Brandon
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of unit not making ice or dispensing water, found unit worked fine with filter removed, found filter housing causing the issue. I replaced filter housing, found leak coming from new housing, ordering housing. ; ordrng 1 W11194438 (housing)"
Near Austin, TX 78731
David Z
Job Details: 10/21/2020
OVEN JENN-AIR JJW2430DS01 Arrived on site to diagnose oven with F2E1 error. Error is for stuck or shorted key. Could not get into diagnostics. Replaced control panel with part Jenn Air supplied customer. Retested and unit is working as designed. Set time and date. Call complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found filter head not allowing water to pass when filter is installed. There is a new filter in the unit. Filter head will need to be replaced to complete repairs.; ordrng 1 WPW10238123 (housing)
Near Georgetown, TX 78628
Tommy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived onsite for refrigerator not cooling. Upon arrival found unit wasn’t getting refrigerant from compressor, found that unit compressor wasn’t getting proper amperage from starting device.. Replaced starting device and unit started operating as designed receiving refrigerant."
Near Spicewood, TX 78669
Brandon
Job Details: 10/21/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of unit not heating, found short in control as well as timer, I replaced both parts, unit tested good."
Near Mustang Ridge, TX 78610
Andrew
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to test unit for not spinning. Found error code F0E4. Erased error code and put unit into diagnostics. Ran auto test mode and all functions are operating as designed. Put unit into manual diagnostics and verified cold and hot lines are correctly hooked up. No issues on high or low spin and agitate modes. Found out customer had too much loaded into washer when it happens. Explained to customer recommended amount of laundry. She said it never happens unless she has bigger loads. No leaks detected, job complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 10/21/2020
DRYER WHIRLPOOL WGD4800XQ1 Arrived onsite for dryer not drying and no heat. Upon inspection I found the dryer spinning but not heating. I accessed the ignitor and found no voltage coming to the ignitor. I then accessed the rear panel and tested the resistance of the thermal cut offs and fuse all passed. I then tested the timer and found that voltage was not passing through the timer when called for. The unit will need a new timer. The unit is now heating as designed and no gas leaks were detected during time of service. I also cleared out all the excess lint built up inside the cavity of the dryer. Job complete.
Near Kyle, TX 78640
Andrew
Job Details: 10/21/2020
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to test unit for outer glass on oven door loose. Tested unit found glass was not secured properly. Secured glass, tested unit.
Near Austin, TX 78757
Wesley
Job Details: 10/21/2020
OVEN WHIRLPOOL WOS51EC7AB04 Arrived onsite and replaced fuse. I also cleaned the inside door due to large drips.
Near Elgin, TX 78621
Andy
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site for refrigerator making noise. Tested and inspected unit and found failed condenser fan blade broken and hitting fan housing. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10633579 (baffle-air) and 1 W11127829 (motor-cond) and 1 W11193484 (blade-fan)
Near Dripping Springs, TX 78620
Luis
Job Details: 10/21/2020
FREEZER WHIRLPOOL EV201NZTQ03 Arrived on site for leaking. Diagnosed clogged drain cleared drain checked flow good. No further leaks.
Near Austin, TX 78731
Kevin
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF518SAHM0 "Arrived on site and inspected dishwasher and found top left rack rear stop is broken. and 2 W11226273 (STOPS)s"
Near Austin, TX 78725
Matthew
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Arrived onsite for refrigerator making loud noise. Customer had previous technician out prior to visit. Upon inspection found evaporator completely frozen over. Customer explained unit was having defrost issues. Noticed that bimetal harness was completely cut and bimetal was frozen in place. Will need to have unit defrost 24-48 hrs prior to next visit. Will replace motor harness first to run diagnostics for any other issues. .; ordrng 1 WPW10589838 (cntrl-elec)
Near Austin, TX 78734
Brandon
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of lights not working in freezer compartment, I replaced module, unit tested good."
Near Georgetown, TX 78633
Cliff
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found air damper chirping. Damper sent today is incorrect for this model..; ordrng 1 W11164593 (DAMPER)
Near Kyle, TX 78640
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for the refrigerator not cooling properly. During inspection found that the freezer evaporator was frozen solid. Thawed out evaporator and replaced the harness and defrost thermistor and all tested fine. Complete
Near Austin, TX 78727
David S
Job Details: 10/21/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for lid latch broken. I inspected the unit and work area. I found the lid strike broken and the lid latch in good working order. I am ordering the lid strike assembly W11457841. ; ordrng 1 W11457841 (STRIKE ASSEMBLY )
Near Buchanan Dam, TX 78609
James
Job Details: 10/21/2020
REFRIGERATOR MAYTAG MFI2269FRW00 Arrived on site and tested operation customer stated that the ice maker would go for several days without making ice and then it would begin to make ice. Found moisture in harness and fill trough has frozen. Installed new ice maker kit with harness and tested. Ice maker fills properly. Recommended tossing out the first few cycle of ice before using. Job complete
Near Austin, TX 78727
David Z
Job Details: 10/21/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose oven that is not heating when in bale, and has no light. Performed diagnostic oasis on unit. Found both elements good. Control is not sending voltage to bake element or light. Unit needs new control. Ordering new control. Advised maintenance personnel that control is an Expart, and may take a little time to get. Office to reschedule. ; ordrng 1 W11122560 (cntrl-elec)"
Near Driftwood, TX 78619
Luis
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBLC36FTS02 "Arrived on site for no cool. Ohmed compressor winding diagnosed a defective compressor,pierced system found unit low on refrigerant which caused compressor failure possible leak at heat exchanger which part is not available,called tech support. Replaced compressor and installed a uv drier to find source of leak when unit stops cooling,vacuumed system down unit kept vacuum recharged system to manufacture spec installed new inverter,powered unit on checked low side pressure good unit cooling down correctlySR#7729088976"
Near Austin, TX 78738
Brandon
Job Details: 10/21/2020
RANGE WHIRLPOOL KSEG700ESS2 "Arrived on site for customer complaint of front left burner not working on high, and control panel not working. Found failed control board and faulty switch, ordering control and switch, bringing element just in case,; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11129442 (switch-inf) and 1 WPW10187839 (elmnt-surf)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for washer not powering on. Performed diagnostics and tested voltage to control and found 120 volts. Found no green light on control. Removed failed control and installed new. Performed diagnostics mode and ran automatic test cycle. Monitored operation. All tested good, no water leaks detected."
Near Round Rock, TX 78681
David S
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install a sump and motor assembly. I inspected the unit and work area. I found the assembly to be the wrong one. I verified the model number and found the correct assembly. I am ordering assembly W11087376. ordrng 1 W11087376 (pump&motor)
Near Austin, TX 78746
Kevin
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site and replaced both doors and nameplate diagnosed by previous technician. Job complete
Near Round Rock, TX 78681
Kayman
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived onsite for refrigerator with humming or buzzing sound coming from the FC when opened. Upon inspection I found both RC and FC evaporator covers with frost build up on the outside. Resident advised they have had some power surges in the area. I tested the ice maker and the ice maker harvested and filled as designed. I ran the ice box fan test and got no response from the fan. I accessed the control and tested the connector to the fan I got 6.8 vDC when 12vDC is needed to power the fan Ordering RC motor-evap, CNTRL-ELEC UI, & fan-ice box and returning with the HV control and FC evap motor for repair. ; ordrng 1 W10846539 (fan-ice box) and 1 W11087438 (motor-evap) and 1 W11330971 (CNTRL-ELEC UI)"
Near Austin, TX 78717
Kayman
Job Details: 10/21/2020
OVEN KITCHENAID KOSE500ESS00 Arrived onsite for an oven that stopped working again. I found the thermal fuse blown and replaced it again. I pulled the unit and after testing further I found the blower slowing down because the bearings are seizing up. The blower needs to be replaced. . I replaced the blower and tested the oven at 500 degrees. The unit is working as designed. Call complete.
Near Buda, TX 78610
Andrew
Job Details: 10/21/2020
WASHER WHIRLPOOL MVWB835DW1 Arrived on site to test unit for not finishing cycle. Found error codes F0e3 and F0e5. Cleared codes ran diagnostic cycle. All cycles functioning as should. Ran calibration on unit. Looked underneath unit found oil from gear case. (W11455453). I was able to remove wash plate without damage.
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
WASHER MAYTAG MHW6000XW2 "Arrived on site and no one answered the door. We called, left a voicemail and text the customer. We received no response. I left a door hanger on the door see so quick pic."
Near Driftwood, TX 78619
Richard
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher door not closing properly. During testing found that the strike was causing the issue. Replaced the strike and door is closing good. Dishwasher tested good and no leaks detected complete.
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
DRYER INGLIS IED4400SQ0 "Arrived on site to inspect dryer not heating. Upon further inspection, I found the unit on the front porch. I removed the back panel and tested ohms to the element and found it open. Removed the element and found one the coils broken and the metal plate inside was cracked. I test3d the fuse, and cutoffs and all were good.. I replaced the element and could not test due to no place to plug the unit in. No lint observed during service, job completed.
Near Austin, TX 78749
Leonardo
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to replace sump and motor. Replace doart test unit for leaks no leak spresent u it washing job complete.
Near Manor, TX 78653
Andy
Job Details: 10/21/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for oven temperature issues and oven light turning on by itself. Tested and inspected unit and found failed control as will as light socket. Removed failed socket and replaced with new. Tested and found socket defective. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122555 (cntrl-elec) and 1 W11281687 (sockt-lite)
Near Georgetown, TX 78633
Cliff
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that is not cleaning. Found failed pump assembly. Replaced pump and motor and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge making a humming noise. I inspected th unit and work area. I found the noise coming from the freezer section fan. I found the evaporator covered in ice. I tried to put the unit into a forced defrost. I found th unit turning the fan and compressor on and off. I put the unit into standby mode and the three way valve continually activated. I replaced the hv control. And tested the unit again. It is working as designed. I found the left and right side doors not sealing properly and leaning into each other. I adjusted the top hinges and it corrected a little bit. I am ordering both the left and right side hinge and bushing for both to complete the repair. I am also ordering authorization.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11122872 (hinge-door LEFT) and 2 W11159608 (hing-bushg)s and 1 W11167119 (hinge-door RIGHT)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for refrigerator leaking water. Customer stated that water was leaking at valve in back. Inspected unit and work area. Found water traces from dual valve bottom ice maker and single valve. Removed both note valves and installed new. Cycled ice makers and dispenser. All tested good, no water leaks detected."
Near Austin, TX 78735
Kevin
Job Details: 10/21/2020
WASHER ELECTROLUX EIFLS60JIW1 "Arrived on site and disassembled washer and found water underneath tub hose to drain pump. Showed customer where water is located. Sent one picture to CS. The only thing directly above the area is the hose. Removed hose and inspected it and did not find any tears or holes in it.
Near Austin, TX 78748
Jacob
Job Details: 10/21/2020
DRYER WHIRLPOOL MGD6230HW0 Arrived onsite for unit giving F3E2 error code. Customer said unit will not continue heating in other cycle. Called Techline. Said to ohm out red an black wire for sensor bar. As checking for ohms. Noticed that the black wire was not fully seated into the connector. Pushed back wire in connector. Got sr#7729093545. Tested unit. The cycle is ending too soon. Possibly with the loads not being big enough. Ordered parts. Office to reschedule ; ordrng 1 3387223 (ELECTRODE SENSOR) and 1 W11396818 (ACU CONTROL )
Near Granger, TX 76530
Cliff
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to diagnose a refrigerator that is not producing ice. Found freezer icemaker bail arm not able to mount to icemaker properly. Replaced icemaker and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previous diagnosed parts. Removed failed pump and found sump assembly mount for drain pump broken. Removed failed sump and installed new with drain pump. Removed damaged door panel and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected."
Near Austin, TX 78731
Kevin
Job Details: 10/21/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site and replaced front panel, job complete."
Near Burnet, TX 78611
James
Job Details: 10/21/2020
REFRIGERATOR MAYTAG MDB9959SKZ0 "Arrived on site and installed new control, vent, gasket and center rack spray arm. Verified operation and found unit working properly. Job complete"
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8040DW3
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW8040DW3
Near Spicewood, TX 78669
Brandon
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for customer complaint of lights not working, found multiple failed modules. I replaced failed modules, unit tested good."
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for: Spilling water from the top, and used to jamed the ice cubes and then the frezer was frozen. Returned to Remove old water tube and install new water tube. Tested water dispenser and checked for leaks. All tested good. Job complete."
Near Jarrell, TX 76537
Tyler
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KSSC48QTS00 Arrived on site for refrigerator that would not make ice or dispense water or ice. But arrival I call tech line to verify why the air speakers only getting 85 V and not the full 120v. After speaking with tech line and checking P4-5 as well as P5-5 connectors to the icemaker I found that the main control was supplying 120 V and then tech line instructed me to bypass the IR emitters and found ice mgot full power but wouldn’t run as designed indicating the ir emitters are bad as well as ice maker. Whirlpool tech line was also help me to verify and test that the freezer door had a bad wiring connection within the door which is why the dispenser with sometimes work and sometimes not. Everything else is functioning as designed on unit call complete
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Once the unit dispensed water into the tub and the motor came on, water began to leak from the diverter housing and the motor was struggling to operate. I advanced testing and found the dispenser, drain pump and element are all operating as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78756
Matthew
Job Details: 10/21/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite for ice maker not freezing ice and freezing not cooling. Tested unit found that the freezer section only had kept the top compartment frozen, the lower two drawers were not up to temperature. The refrigerator temperature was also warmer and usual. Water was beginning to puddle in both the refrigerator and freezer compartment. Unit has a sealed system issue. Also found potential issues with LED lights that initially did not come on after power was restored to unit as well as ice box fan that did not have good air flow. Will need sealed system technician scheduled for 2 hrs. Ordering compressor, evaporators, dryer and valve. Sealed system is covered by Kitchen Aid but if ice box fan issues and LED issues (ice box fan and LED control). ; ordrng 1 W10804160 (cntrl-elec) and 1 W10846539 (ICE BOX FAN) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Buda, TX 78610
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found that the freezer evaporator is covered in ice and frozen solid. Will need to replace evap fan and all thermistors in the freezer. Customer will need to unplug refrigerator to allow the freezer evaporator to thaw out. Ordering parts and office to schedule ; saved tckt
Near Leander, TX 78641
Jonathan S
Job Details: 10/21/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to install previous diagnosed parts. Removed cutoff and cycling thermostats and installed new. Tested operation, all tested good."
Near Austin, TX 78737
Leonardo
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for damaged panel. Customer already had panel replace dpanel test unit and unit test good job complete
Near Austin, TX 78703
Wesley
Job Details: 10/21/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite and found report of slight leak. Ordering dispenser assembly to repair. Advised customer on part order. Office to reschedule. ; ordrng 1 W11465533 (DISPENSER)
Near Austin, TX 78732
David Z
Job Details: 10/21/2020
DISHWASHER KITCHENAID KDTE104ESS0 Arrived on site to follow up on dishwasher not washing. Double checked and drain pump is good. Found wash motor is not running and sounds locked up.
Near Austin, TX 78703
Wesley
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG775H0HW0 Arrived onsite and found unit flame could be adjusted to meet customer expectation for power burner simmer. All checks good.
Near Austin, TX 78730
David Z
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL KRFF305ESS00 "Arrived on site to diagnose freezer that was building frost. On arrival customer said that sometimes they would get frost around the door, and thinks it just wasn’t closing all the wAy. Inspected the unit and verified the gasket is sealing and the slides are smooth. Advised if anything on the bottom tub is sticking up, it will prevent the door from closing and cause air gaps. Advised to close the door from the center section. All is now working as designed.
Near Pflugerville, TX 78660
David S
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for display not working. I spoke to the customer about the failure, and found out it happens after the open the oven door the display becomes unresponsive. I put the unit into diagnostics and found no fault codes. I inspected the oven gasket and found it in good condition. I am ordering the console to complete the repair. ; ordrng 1 W11297728 (console)"
Near Austin, TX 78756
Matthew
Job Details: 10/21/2020
DRYER WHIRLPOOL WED6620HW0 Arrived onsite for dryer making noise. Tested unit and could hear a slight thump as the drum would complete a full turn. Dissembled unit and found broken tri-ring holding bearings in place. Replaced trirings and belt. Reassembled unit and the noise was reduced.
Near Austin, TX 78739
Richard
Job Details: 10/21/2020
WASHER ELECTROLUX EFLS627UTT Arrived onsite for the washer leaking water during a cycle. During testing with a load of clothes. Found that the dispenser drawer is the cause of the water leak. Ordering dispenser parts and office to schedule ; ordrng 2 5304514781 (SLIDER)s and 1 5304514782 (HOUSING ) and 1 5304514792 (DISPENSER ) and 1 5304514794 (CONVEYOR)
Near Round Rock, TX 78665
David S
Job Details: 10/21/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for dryer not heating. I spoke to th customer and they stated their dryer is working. There are no issues.
Near Temple, TX 76502
Jonathan M
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator that’s freezing food in the refrigerator section. Inspected unit and work area. Found no frozen items in the refrigerator section. Customer advised that the food freezing issue happened about a week ago and that they turn the temperature up to 40° in the unit stopped freezing at that point. She also advised that once they did that a few days later they’ve noticed frost buildup on the shelves inside her freezer section. Checked gasket and refrigerator freezer liner and found no gaps for airflow to be seeping in. Placed unit in service diagnostics and tested the thermistors and air baffle control. Both thermistors passed and the air baffle was opening and closing as designed. Advise customer of airflow potential issue and customer advised that nothing has really changed since she bought the unit five months ago. I called Techline and spoke to Kathy SR# 7729088657. She had me took temperatures and found unit sitting at