We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Leander, TX 78641
Justin
Job Details: 04/23/2022
Arrived on site and checked operation of the refrigerator. Found the refrigerator operated as designed. The customer did not want to install the door. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Justin
Job Details: 04/23/2022
"Arrived on site for a refrigerator that was not dispensing ice nor water. Upon arrival the customer stated she has replaced the filter twice hoping it would fix the issue, but has not. They also found items in the RC were freezing abnormally. Upon further inspection I found a pitcher of water half frozen in the RC. I checked temps and found the RC at 37?F and the FC at 0?F. I tested the IM and door fill, but neither worked. I then gained access to the water reservoir and found it frozen. I then gained access to the evap and found a good frost pattern. I gained access to the control and ohmd out the thermistors. I found the RC thermistor read at 6.21k, the FC read 22.2k, and the RC evap thermistor read 7.87k. These were all roughly accurate at the time of reading. I found no mechanical failure at the time of service. I thawed the reservoir with my steamer and then tested the unit. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS244LM1
Near Leander, TX 78641
Justin
Job Details: 04/23/2022
Arrived on site for a dishwasher with a loose handle after install. I fixed the handle and the unit is now as designed. I informed the customer on how another customer instruct will not be covered under warranty. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cedar Park, TX 78613
Justin
Job Details: 04/23/2022
Arrived on site to install previously diagnosed parts. I installed both new gaskets and reshaped them with my heat gun. I verified they were sealing correctly. I advised the customer on not opening the doors for a minimum of 4 hours in order to let the gaskets solidify. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Cedar Park, TX 78613
Justin
Job Details: 04/23/2022
"Arrived on site for a washing machine that was not locking nor starting, but the UI would turn on. Upon arrival the customer stated that the unit would turn on, but the cycle selector wouldnt change, the lock wouldnt activate (when it does activate, it will immediately pop and unlock), and sometimes the unit would be more unbalanced than usual. These issues were intermittent. The customer tried to diagnose the unit himself, and had accessed the main control to observe any faulty connections, but found nothing. Upon further inspection I found the customer had broken the clips that clip the console in when doing this. I informed the customer and he was already aware. I put the unit into diagnostics mode and found stored error codes F5E1 for lid switch fault and F2E1 for stuck key. I cleared the error codes. I then ran a diagnostics cycle and found it ran as designed until spin when it tried to lock. The lock clicked, but would not lock, and the unit threw the F5E1 error again. I cleared the error code. I I then gained access to the control and checked voltage going to the lid lock. I found no fluctuating voltage, nor the lock energizing at all. Per tech sheet this indicates a faulty control. I then gained access to the gearcase and found significant oil leakage. I tested the suspension and found it bad as well. In order to repair the unit it will need a new gearcase, suspension, slider, and control.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near New Braunfels, TX 78130
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for sparks and no power, tested unit found found shorted control, drain pump Reading 2.6 ohms should be at 19-21 ohms, ordering control,pump, latch and UI, customer would want this done asap, if console not available, its a 80% chance its still good, office to reschedule ; ordrng 1 W11543994 (Control) and 1 W11394572 (Latch) and 1 W11478524 (Panel UI) and 1 W11399437 (Drain pump)"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Spicewood, TX 78669
Brandon
Job Details: 04/22/2022
"Arrived on site to inspect unit for not producing ice, found unit was off when I arrived and water was shut off. I turned water on and put unit into diagnostic mode, ran every test, unit tested good, started the unit and put on max ice unit tested good."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78735
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for off balance and locked lid, tested unit found unit locked and was able to unlock control, put it into diagnostics and tub extremely unstable and grinding, looked under unit found failed gear case and oil all over cam and belt, presented my findings to customer, gear case, hub, belt, cam and potentially a control, will be needed for repair
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Hillsboro, TX 76645
Jonathan M
Job Details: 04/22/2022
"Arrived on site for a dishwasher that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. The customer advised that the dishwasher has not allowed them to finish any cycles over the past several weeks as theyve had another company come out who is tried to fix it with no resolve. Ran the eight through diagnostics and found an F9 E1 (long drain), F8 E2 (fill valve electrical problem), and FA E2 (vent wax motor electrical problem) error codes. Ive tested the unit in manual diagnostics and could not get the unit to fail. Spoke to CS and was advised to order the control, inlet water valve and assembly, vent motor, drain pump, and pump and motor for the return trip as well. Ordering parts and the office will need to get authorization for the repair as well as contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11410062 (Control) and 1 W11535094 (Inlet water assembly -side) and 1 W11434044 (Fill valve assembly) and 1 W11416362 (Pump and motor) and 1 W11414073 (Vent)"
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Killeen, TX 76549
David Z
Job Details: 04/22/2022
"Arrived on site to diagnose refrigerator that was losing cool in FC. Measured temp in FC and found it at 34. Checked compressor and found it scalding hot. I found the condenser fan was not running at all, and caused a ton of heat soak. Replaced condenser fan. Advised to leave the unit unplugged for a bit to allow the compressor to cool irr and restore cooling. Also steamed out freezer drain due to being clogged and iced over. Call complete."
We serviced a
WHIRLPOOL WASHER
Model LSQ9010PW5
Near Salado, TX 76571
Gerry C
Job Details: 04/22/2022
"Arrived to inspect noise. I found the unit making excessive noise during spin and inspection revealed the gear case leaking oil.; ordrng 1 WPW10074580 (Cap Assy) and 1 285809 (Cam-Agit) and 1 WP358237 (Screw)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, TX 76542
David Z
Job Details: 04/22/2022
Arrived on site to diagnose dryer not heating clothes. Ran unit and verified unit not providing any heat. Chrcked airflow and found airflow completely obstructed and blowing back out. Checked safety devices and found high limit cutoff open. Replaced cutoff and tested. Verified proper operation at heat. Customer told not to run unit until vents are cleaned or failures will repeat. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA00
Near Austin, TX 78738
Justin
Job Details: 04/22/2022
Arrived on site for a refrigerator with LEDs out. I tested all lights and found the bottom left FC light out. I installed the new LED and the unit began working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Wesley
Job Details: 04/22/2022
"Arrived onsite and tested unit for not drying well. Found heater to be operating as designed, provided extensive instruct on best practices and maintenance. All checks good."
We serviced a
KITCHENAID RANGE
Model KOCE500ESS05
Near Austin, TX 78735
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for rattling noise, customer stated that it was doing it and now it stoped but unit is running a lot hotter then usual, put unit into diagnostics and was not able to activate blower fan, confirmed that blower is getting voltage, replaced blower, tested unit, blower is now activating,unit running as designed, job complete"
We serviced a
GE REFRIGERATOR
Model GFE27GSDASS
Near Austin, TX 78736
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for displaying incorrect temps, unit has been unplugged for 3 day, plugged unit in and temps are showing -7 in FC and 55 in RC, replaced PCB and control, powered unit back on, now temps are ready correctly and both at 69 degrees, unit is now cooling, advised customer to monitor and if any issues arise, call AHS job complete"
We serviced a
BOSCH DISHWASHER
Model SHE3AR76UC/22
Near Austin, TX 78736
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for unit not draining, tested unit found drain pump not engaging
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78739
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for water leak, tested unit found water dripping from the back of filter head, replaced filter head, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78739
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for no power, tested unit found shorted thermal fuse, replaced fuse tested elements all components are good, at this time the unit is running as designed, job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TP0
Near Austin, TX 78739
Andrey
Job Details: 04/22/2022
"Arrived on site to test unit for rattling noise, tested unit found unit has been unplugged for 3 days and completely defrosted, found failed bi-metal and control, replaced parts, tested unit , unit now running with a good frost pattern, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Red Rock, TX 78662
Joe Z
Job Details: 04/22/2022
Arrived onsite to install previously diagnosed parts. Replaced control. Test unit and unit operates as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Lockhart, TX 78644
Joe Z
Job Details: 04/22/2022
"Arrived onsite for unit not cooling in both RC and FC. Upon arrival found compressor running but only pulling .45 amps. Found evaporator with small ball of ice in top left corner of evaporator. Unit will need a sealed stem repair. Ordering compressor,evaporator,access valve, and drier. Sealed system repair to be covered under 5 year warranty.Office to reschedule ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11506635 (Valve) and 1 W11092625 (Compressor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Pflugerville, TX 78660
Wesley
Job Details: 04/22/2022
Arrived onsite for sparking and found burning diode. Replaced diode and tested. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Pflugerville, TX 78660
Vincent
Job Details: 04/22/2022
"Arrive on site to install previously designed parts, removed old parts and replaced all parts that where requested to install and ordered. Missing two parts office to order and reschedule for return visit. ; ordrng 1 W10861522 (Grate kit) and 1 WP8286813 (Left rear burner)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT2021TB0
Near Austin, TX 78724
Wesley
Job Details: 04/22/2022
"Arrived onsite for fridge not cooling. Found sustained cooling loss with a weak frost pattern, fans and compressor running but compressor only pulling a half amp. Advised owner that compressor would be needed.
We serviced a
MAYTAG DRYER
Model MED3500FW1
Near Austin, TX 78702
Wesley
Job Details: 04/22/2022
Arrived onsite for dryer noise and tested. Noise seems like a broken or unbalanced blower wheel. Tight closet stacked install. Will require 2 techs or possibly a light technician who can lay across the top to remove the lid. Requesting 2 techs. Advised customer on needed repair. Returning with moving parts. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WGD9550WL1
Near Austin, TX 78703
Wesley
Job Details: 04/22/2022
Arrived onsite and found duct rusting. Customer wanted to have duct replaced. Unit is now operating as designed. All checks good.charged in full and provided references to have ducts cleaned.
We serviced a
LG WASHER
Model WM3470HVA
Near Austin, TX 78703
Wesley
Job Details: 04/22/2022
Arrived onsite and tested washing machine intermittently not responding ; ordrng 1 EBR74752201 (Display PcB) and 1 EBR78263901 (Control PCB)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Austin, TX 78726
Kimo
Job Details: 04/22/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new control and tested unit and no change. Upon further inspection I found blower motor was what was causing the issue. I replaced it and tested unit and found unit operating as designed. Job complete
We serviced a
GE REFRIGERATOR
Model PFSS6PKW
Near Cedar Park, TX 78613
Lou
Job Details: 04/22/2022
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit on and the UI flashing an error code. I found the RC evap fan and the FC evap fan not operating. Also found both compartments warm. After researching the code, I found the codes relaying that the FC fan, FC defrost element, ice maker fan, RC evap fan, and damper are all at fault. While researching parts, I found the damper control no longer available and there is no substitute part for it. I advised the tenant this information. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Austin, TX 78729
Kimo
Job Details: 04/22/2022
Arrived onsite for washer not draining. Upon arrival I tested draining pump in diagnostics mode and nothing happened. I then found that the control had failed due to it not responding anymore. I am ordering 1x control. Office to reschedule.; ordrng 1 W10591283 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78729
Kimo
Job Details: 04/22/2022
Arrived onsite for dishwasher with F8E3. Upon arrival I ran unit in diagnostics mode and found unit operating as designed. I adjusted the rinse aid down to 1.3. I avid customer to switch to liquid detergent and use a small amount to helping with the sudsing issue. Job complete
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS
Near Hutto, TX 78634
Vincent
Job Details: 04/22/2022
Arrived on site to inspect oven not heating. Tested temperatures with multimeter and unit was heating as designed took several temp readings. Advised CX not to use thermometers to test temps as they cant keep up with the change of temperatures. No gas leaks detected during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Lou
Job Details: 04/22/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker hasnt worked in approximately one month and when the water dispenses, the unit makes a loud noises. I found the ice maker tray tilted to the left and when I moved it, it was loose. I attempted to test the ice maker and held the test button for approximately 10 seconds and it failed to harvest. I am unable to test the fill tube at this time with the ice maker failing. I am ordering the ice maker and will return with prescreened parts. No water leaks observed during service, office to schedule return service due to the availability of parts. ; ordrng 1 W11284458 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Round Rock, TX 78665
Vincent
Job Details: 04/22/2022
"Arrived on site for refrigerator freezing, inspected unit and work area. Took temperatures RC 40? FC 8?. Inspected unit and found gasket on chute missing causing all fresh food to freeze. Freezer chamber is not going into defrost and slides are not keeping tension. No water leaks detected during service. Job completed"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Andice, TX 78628
Lou
Job Details: 04/22/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I found the unit making a louder moaning noise than before. I disassembled the unit and inspected the rollers and all were good. I inspected the blower wheel and it wasnt broken or damaged; however, I found the wheel was stripped from its axle. I removed and replaced the wheel and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Austin, TX 78729
Kimo
Job Details: 04/22/2022
Arrived onsite for washer not washing clothes properly. Upon arrival I tested unit in diag mode and found unit operating as designed upon further inspection I found that the gearcase was leaking oil. 1 W11393685 (GEARCASE)
We serviced a
WHIRLPOOL COOKTOP
Model JGCP536HL00
Near Liberty Hill, TX 78642
Lou
Job Details: 04/22/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the right rear flame spreader and both left side flame spreaders along with the burner caps and tested. The two left burners are operating as designed, but the right rear continues to be delayed in igniting. I adjusted the ignitor, inspected the orifices and adjusted the burner head and retested and got the same results. Contacted techline and spoke to Chris and advised of complaint and repairs and current issue and Chris recommended replacing the orifice holder and flame spreader at the same time and provided SR#7733497198. I advised the customer of my conversation with tech support and the parts Im ordering. I am ordering the right rear orifice holder, burner head, LP conversion kit, and CNOTE-2 HR JOB due to installation. No gas leaks detected during service.; ordrng 1 W11428599 (LP conversion kit) and 1 W11337065 (Right rear orifice holder) and 1 W11319673 (Right rear flame spreader) and 1 CNOTE (2HR JOB)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDK03FTSS0
Near Liberty Hill, TX 78642
Lou
Job Details: 04/22/2022
"Arrived on site to inspect dishwasher clean light on. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tested amp draw to the components while testing and all were within range. After tested was completed, I found all lights on the control panel off as designed. Due to the intermittent clean light being on, the control panel will need to be replaced which is discontinued. I attempted to contact the customer and left a message regarding my findings. No water leaks observed during service, job completed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78745
Wesley
Job Details: 04/22/2022
Arrived onsite and found unit not operating at all. Found 120v ac from l1 to ground and l2 to ground but no voltage across hot lines. Advised customer they need to have an electrician come repair the power outlet. All else checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW02
Near Georgetown, TX 78633
Lou
Job Details: 04/22/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker leaking water, I removed and replaced the ice maker and tested and it is operating as designed. I removed and replaced the water filter at the customers request and purged approximately one gallon of water. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Cedar Park, TX 78613
David S
Job Details: 04/22/2022
"Arrived on site fridge being unlevel, water leaking and the doors not closing. I inspected the unit and work area. I found the inner drawer assembly not installed properly. I removed and reinstalled the the drawer set. I inspected the water mines and found them all in good condition with no leaks. I leveled the unit. The customer pointed out some dents on the side of the fridge. I toke pictures. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78717
David S
Job Details: 04/22/2022
Arrived on site for outer bellow ring falling off. I inspected the unit and work area. I found the ring off and the bellow torn. I replaced the bellow and reinstalled the retaining ring. I tested the unit and found it working properly. Job complete. Customer provided POP for July 24 2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78717
David S
Job Details: 04/22/2022
Arrived on site for fridge and freezer lights being out. I inspected the unit and work area. I found the freezer and the top light out in the fridge. I followed service point W11460554 and followed the directions and replaced the freezer led. I found the lights Turning on as designed. Please use special project code S191AQ. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Austin, TX 78717
David S
Job Details: 04/22/2022
Arrived on site for dryer not heating. I inspected the unit and work area. I found the dryer tumbling but not heating. I gained access to the heating element and found it broken. I tested the fuse and thermostats. Everything tested good. I Installed a new heating element. I reassembled the unit and tested it. I found it heating and working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Austin, TX 78717
David S
Job Details: 04/22/2022
Arrived on site for oven combo being stuck on microwave screen. I inspected the unit and work area. I verified the failure. I power cycled the unit and found it working as designed. I advised the customer to download the whirlpool application and have the unit connected so it will have the most up to date software. I provided them with the WiFi team number if they have any issues.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW4
Near Manor, TX 78653
Matthew
Job Details: 04/22/2022
Arrived onsite for washer not starting a cycle properly. Upon arrival put unit in diagnostics and found stored error code F5E1 lid switch faulty- lid is up. Communication error with control. Latch would work in diagnostics but not under normal load. Replaced control and latch. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 04/22/2022
Arrived on site for dishwasher not cleaning the dishes I inspected the unit and work area. I found the spray arms had debris stuck in the. I cleaned out the spray arms and ran a diagnostics cycle. I found the diverter switching and the upper and lower spray arms moving and spraying as designed. I recommend the customer use lemon shine and run a cleaning cycle. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78704
Wesley
Job Details: 04/22/2022
Arrived onsite and found unit operating with the grates installed long ways after last repair. causing them to jam on one side. Corrected placement. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 04/22/2022
Arrived on site dishwasher spray arm falling off. I inspected the unit and work area. I found the upper rack spray arm melted in half. I inspected the manifold and found the clips damaged not allowing the arm to stay clipped in. I inspected the heating element and found it in good condition.; ordrng 1 WPW10340542 (Manifold)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FMX00
Near Round Rock, TX 78681
David S
Job Details: 04/22/2022
Arrived on site to preform a sealed system repair. I pulled the unit from the cabinet and found a rust spot in the back of the fridge. I pulled the back panel and found the rust spot chewed through to the insulation in the cabinet. There is a void in the insulation allowing the back of the fridge to build condensation. Making the fridge not repairable. Job complete. Spoke with SW
We serviced a
WHIRLPOOL DRYER
Model WGD5800SW0
Near Kyle, TX 78640
Andrew
Job Details: 04/22/2022
"Arrived on site to replace previously diagnosed timer. Replaced timer, tested unit, unit now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model GY397LXUS03
Near Killeen, TX 76549
David Z
Job Details: 04/22/2022
Arrived on site to install new membrane to resolve dead buttons. Replaced with new switch membrane and tested. Verified unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model LER7648KQ2
Near Copperas Cove, TX 76522
David Z
Job Details: 04/22/2022
Arrived on site to diagnose dryer that was making some noise but still functioning. Ran unit for 10 mins and did not hear any noise present. Advised customer that without verifying a mechanical failure we have no repair to perform. Unit sounds good at this time. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVB01
Near Killeen, TX 76542
David Z
Job Details: 04/22/2022
Arrived on site to install new UI panel on unit. Installed panel and tested. Verified unit working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hubbard, TX 76648
Jonathan M
Job Details: 04/22/2022
Arrived on site for an oven that is not heating properly. Inspected unit and work area. The customer advised that the unit does not seem to reach proper temperature and is erratic in terms of its cooking. She does that sometimes it all work and other times it wont. She advised the last few cycles that shes ran have all been under done and has had to add 20 minutes of cook time to her cakes in order to cook them through. Tested resistance through the temperature sensor and found it out of range. Replaced temperature sensor and ran the unit up to 350?F. Found the unit cycling properly and averaging temperature at 352?F. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waco, TX 76712
Jonathan M
Job Details: 04/22/2022
"Arrived on site for a dishwasher that is leaking. Inspected unit and a work area. Ran the units or diagnostics and did not find any store area codes. Tested the unit and an auto test and found the unit leaking within 30 seconds. The unit appeared to be leaking from the heater. Pulled out the dishwasher and found no water running from the heater but instead at the back left corner at the top of the tub where two pieces of metal meet. Found water residue running all the way down the backside of the tub and onto the floor. It appears but it has created some water damage to the home. Advise the customer of the issue and Im ordering the tub for replacement. The office will need to contact the customer about a return date due to an out of stock and special order item. If authorization is given for the repair, please schedule the return visit for at least two hours on the return.; ordrng 1 W11409866 (Tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Nolanville, TX 76559
David Z
Job Details: 04/22/2022
Arrived on site to diagnose refrigerator with no power. Checked voltages at control and find no voltage present. Checked outlet and found good voltage at outlet. On inspection of power cord found the cord had been chewed through and severed the L1 section. Unit needs a new power cord to resolve. Customer will order and replace the part themselves. Pics in SD. Call complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FPHD2491KF0
Near Nolanville, TX 76559
David Z
Job Details: 04/22/2022
Arrived on site to install new inlet valve to replace existing leaking valve. Replaced valve and used a hose clamp from truck stock on hose. Tested unit and verified all is working as designed and leak is gone. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Kempner, TX 76539
Tyler
Job Details: 04/22/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint. Found ice maker motor intermittently functioning. Found correct voltage but no power going to valve. Replaced ice maker then reassembled and tested unit. Found ice maker filling as designed with no leaks. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Kempner, TX 76539
Tyler
Job Details: 04/22/2022
Arrived on site to install previously diagnosed ACUs. Upon arrival install required part reassembled and tested unit found no leaks in the unit not making any noise other than normal hardware ones designated by manufacturer. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Kyle, TX 78640
Andrew
Job Details: 04/22/2022
"Arrived on site to replace previously diagnosed part. Installed warming drawer panel. Tested unit, unit working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Buda, TX 78610
Andrew
Job Details: 04/22/2022
Arrived on site to test unit for not cooling and PO on UI displaying constantly. Found both evaps completely frosted over. Thermistors were in range. Disconnected pantry UI and PO stopped chiming for a hike but came back. Recommend replacing pantry UI and harness along with power board and control. Customer stated he would call whirlpool as its been an on going issue of not cooling correctly
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Spicewood, TX 78669
Brandon
Job Details: 04/22/2022
"Arrived on site to inspect unit for not producing ice, found unit was off when I arrived and water was shut off. I turned water on and put unit into diagnostic mode, ran every test, unit tested good, started the unit and put on max ice unit tested good."
We serviced a
GE REFRIGERATOR
Model ZISS480DRKSS
Near Spicewood, TX 78669
Brandon
Job Details: 04/22/2022
"Arrived on site to inspect unit for not dispensing water, found water valve tested good, found frozen water line inside freezer door, instructed customer to defrost unit for 24 hours to thaw the water line and replace filter."
We serviced a
GE OVEN
Model JK3000SF5SS
Near Austin, TX 78738
Brandon
Job Details: 04/22/2022
"Arrived on site to replace control and membrane, after replacing, unit tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Austin, TX 78738
Brandon
Job Details: 04/22/2022
"Arrived on site to inspect unit for dispensing crushed ice occasionally when cubed ice is called for. Found unit to be working as designed, but on this model there is no seal from the Left side RC door going to the ice bin causing air from RC to enter ice bin which may cause ice clumping from time to time, unit is working as designed."
We serviced a
JENN-AIR OVEN
Model JJW3830DS03
Near The Hills, TX 78738
Brandon
Job Details: 04/22/2022
"Arrived on site to inspect unit for lower oven making loud noises during convection bake. Found fan blades hitting housing, I replaced fan blades, unit tested good at 325 rapid heat."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY08
Near Austin, TX 78738
Brandon
Job Details: 04/22/2022
"Arrived on site to inspect unit for not dispensing ice, found ice bin not in correctly, I put ice bin in correctly, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Austin, TX 78738
Brandon
Job Details: 04/22/2022
"Arrived on site to inspect unit for frost in freezer and light not working. Found evidence of door cracked open and door switch was frozen over. I removed ice from door switch and tested gasket, unit tested good.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS03
Near Bee Cave, TX 78738
Brandon
Job Details: 04/22/2022
"Arrived on site to inspect unit for not heating after customer ran self clean, found blown thermostat. I replaced thermostat, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78747
Brandon
Job Details: 04/22/2022
"Arrived on site to replace timer, after replacing, unit tested good."
We serviced a
WHIRLPOOL COOKTOP
Model KGCC566RBL07
Near Austin, TX 78751
Scott
Job Details: 04/22/2022
"Arrived on site ,replaced switch harness tested unit , all burners are igniting . No gas leaks detected at time of service. Job complete"
We serviced a
GE REFRIGERATOR
Model PSHS6PGZBESS
Near Lakeway, TX 78734
Justin
Job Details: 04/22/2022
Arrived on site to install previously diagnosed parts. I installed the new bin and then tested the unit. The unit is now dispensing ice. Call complete.
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Austin, TX 78745
Justin
Job Details: 04/22/2022
"Arrived on site for a wall oven that was not reaching proper temps. Upon arrival I found the customer measuring temps with a hanging thermometer. I advised the customer on only checking temps with a multimeter and thermocouple, and on not using specific types of thermometers. I preheat both the lower and upper ovens. I found both roughly 30?F to high, and found the customer had already calibrated the unit to the highest temps. I calibrated the unit back down. The unit is working as designed. Call complete."
We serviced a
GE MICROWAVE
Model JVM3160RF5SS
Near Austin, TX 78751
Justin
Job Details: 04/22/2022
Arrived on site to install previously diagnosed parts. Upon further inspection of the new part I found it damaged. Ordering new door and the office will need to reschedule. ; ordrng 1 WB56X30944 (Door)
We serviced a
GE OVEN
Model PT916SR1SS
Near Lakeway, TX 78734
Justin
Job Details: 04/22/2022
Arrived on site to install previously diagnosed parts. Upon opening the new console I found a large dent on the top right hand corner. Due to this I am ordering another console. Office to reschedule. ; ordrng 1 WB36T11321 (Console)
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Austin, TX 78732
Justin
Job Details: 04/22/2022
"Arrived on site for a wall oven with the touchpad not working. Upon arrival the customer stated that the touchpad works, but there is just no LED display. I found the control with the integrated display have a physical burnout on the display. I verified the control is available for rebuild. I am pulling the control to rebuild, and the office will need to get autho before reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL VENTHOOD
Model KVWB400DSS2
Near Austin, TX 78746
Scott
Job Details: 04/22/2022
Arrived on site and found vent fan not working . Ordering motor and control if needed . Call to set return ; ordrng 1 W11244048 (Vent motor) and 1 WPW10727063 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78756
Matthew
Job Details: 04/22/2022
"Arrived onsite for refrigerator making noise. Upon arrival unit was not making noise. Customer had video but could not isolate location and source. Ran test on compressor, fans, and dampener. All motorized components are functioning normally. According to customer, noise is very intermittent. Could not duplicate any issues at this time . Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model JDD4000AWS3
Near Austin, TX 78746
Scott
Job Details: 04/22/2022
Arrived on site for dishwasher not draining . Found drain pump making a lot of noise . Ordering pump . No water leaks detected at time of service. Call to set return.; ordrng 1 WP6-920639 (Drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78746
Scott
Job Details: 04/22/2022
"Arrived on site for icemaker not producing enough ice . Customer noticed bin level eye flashing . Found bucket had sufficient ice to make eye flash . Tested emitter , all checked normal. Instructed customer the flashing light is normal if ice is blocking emitter . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Austin, TX 78746
Scott
Job Details: 04/22/2022
"Arrived on site , replaced main control board . Unit started functioning . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model SF362LXTS
Near Austin, TX 78757
Matthew
Job Details: 04/22/2022
"Arrived onsite for orange flames from burners. Upon arrival customer explained that flames were not blue, but orange. Had gas company out and they purged the line. On arrival tested unit and all flames are normal. Could not duplicate any issues. May have been impurities in the line. Unit is functioning properly. Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GS0
Near Austin, TX 78759
Matthew
Job Details: 04/22/2022
Arrived onsite for dishwasher rail failure. Upon arrival found right side rail failed. Replaced rail and tested. Unit is functioning properly. Job complete
We serviced a
GE REFRIGERATOR
Model GFE27GGDCBB
Near Temple, TX 76502
Jonathan M
Job Details: 04/22/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the customer had not defrosted the unit as requested prior to our arrival and was unable to remove the evaporator cover. I did finally fresh food van still not running and spun it by hand. Found the motor itself had actually failed. Spoke to CS about the defrost issue in the evaporator cover and was advised that we could not remove the evaporator cover without potentially damaging the sealed system. Was advised to proceed forward with what I can fix now but not to force the evaporator cover off. Replaced the evaporator fan and tested the unit. The unit began to run and operate as designed. Because of the defrost issue, I was unable to test anything else to ensure everything was working properly. I did advise the customer of the situation and told them to keep an eye on the unit over the next 30 days to see if the issue persists. I did advise them prior to testing the unit, they will need to defrost their unit again because of the ice buildup. Call complete."
We serviced a
GE DISHWASHER
Model GSD2600G00BB
Near Austin, TX 78731
Matthew
Job Details: 04/22/2022
Arrived onsite for dishwasher not draining properly. Upon arrival found over suds condition. Unit full of suds and not draining properly. Cleared suds and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS00
Near Austin, TX 78733
Scott
Job Details: 04/22/2022
"Arrived on site for left front right front . Found igniters not sparking . Will need burner head with igniter. No gas leaks detected."
We serviced a
SAMSUNG DRYER
Model DV330AEBXAA
Near Austin, TX 78759
Matthew
Job Details: 04/22/2022
Arrived onsite for dryer making squeal sounds when in use. Upon arrival tested unit and noise was apparent. Dissembled unit for inspection. Found idler pulley worn and causing the noise. Replaced pulley and tested. Unit is no longer making noise. Job complete
We serviced a
KENMORE DISHWASHER
Model 665.13963K013
Near Austin, TX 78759
Matthew
Job Details: 04/22/2022
Arrived onsite for dishwasher leaking. Upon arrival removed toe kick and ran unit checking for leaks. Allowing unit to run and found water dripping from right corner of door frame. Opened door and inspected gasket and found gasket worn. Recommended replacing gasket. No other leaks at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Temple, TX 76502
Jonathan M
Job Details: 04/22/2022
"Arrived on site for a washing machine that is leaking and its not completing cycles. Inspected unit and work area. Found the washer flashing an F9 E1 (long drain) error code. Ran the unit through diagnostics and did confirm that error message. Checked the bellow for any puncture marks and found several. Went to remove the front panel and found excessive water damage to the unit. See photos. It appears that the leak has been going on for sometime and has caused the front panel and bottom portion of the frame to rust pretty heavily. Was unable to remove two screws off of the bottom panel due to rust. Checked the drain pump filter and found the filter completely clogged with coins, screws, hair bands. and a razor blade. Removed all the instructions from the filter and replaced the bellow. Reassembled the unit and tested the unit in an auto test. The unit began to work and operate as designed. I did inform the customer that in future repairs, if the damage appeared to be caused by the water damage, that it would not be covered under the warranty due to customer damage. Customer was aware of issue. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76504
Jonathan M
Job Details: 04/22/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor and tested the unit in manual agitation and spin. The unit began to work and operate as designed. Ran the unit through an auto test and the unit ran as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Belton, TX 76513
Jonathan M
Job Details: 04/22/2022
"Arrived on site for a dryer that is not spinning the basket. Inspected unit and work area. Confirmed the customers complaint and found that the unit was getting hot but the dryer would not turn. Checked underneath the unit and found the thermal fuse blown again. Checked across the heater relay on the control board and found it open when unplugged indicating the Relay was not welded shut. Check continuity between the power cord in the heater and found it open indicating that the centrifugal switch was good. Checked all other heating components and found them all had continuity. I called whirlpool Techline and spoke to Travis SR# 7733494860. He had me make a few checks and advised that if the unit was heating but not turning, the heater had to be grounded against the cabinet. I did confirm that the heater showed continuity with the housing. He then advised that that will continue to make the heater stay on after the cycle finishes and will eventually blow the thermal fuse. He advised replace the thermal fuse and element for full repair. Got authorization from claims to replace both parts. Replaced both the element and the thermal fuse and tested the unit. The unit is working and heating as designed. I did advise the customer to keep an ion her unit over the next week and to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78758
Matthew
Job Details: 04/22/2022
"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit and found warm in freezer and fridge section. Accessed compressor compartment and found dye throughout bottom liner. Running pressure at -20/100 psi. Equalized at 40psi. Checked evaporator and no signs of dye. Called tech line for assistance. Ran checks with tech and concluded either tiny internal leak, restriction or bad new compressor. Recommended returning with nitrogen , pressure to 140psi , Hold 15 min, bubble test components and.Watch pressure. If pressure drops may be pin hole leak internally. If no leak, need to flush with nitrogen to clear possible floating restriction. Replace compressor and dryer. SR7733495832. Office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11506635 (Valve) and 1 Nitrogen (Nitrogen)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 04/22/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F6E4 and the microwave bulb not working, I removed and replaced the main control and bulb and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, TX 78729
Kimo
Job Details: 04/22/2022
Arrived onsite for refrigerator with leaks coming from the water filter. Upon inspection I found that the was indeed a leak at the filter. installed new filter and found that the leak had gone. Tested unit and found unit operating as designed no leaks at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78750
Kimo
Job Details: 04/22/2022
Arrived onsite for refrigerator with ice maker not producing upon arrival I tested icemaker and found that it did not go to home position I replaced it. I the check the evap and found ice buildup there and I also found that the thermistor was out of place so I corrected this and tested unit and found found unit operating as designed after defrosting the unit. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78750
Kimo
Job Details: 04/22/2022
Arrived onsite for refrigerator not cooling in rc. Upon inspection I found ice buildup on evap. Upon further inspection I found that the defrost heater was working but the defrost thermistor was not reading correctly. I replaced thermistor after defrosting the evap and tested unit and found unit operating as designed. Job complete no leaks at this time.
We serviced a
MAYTAG DRYER
Model MGD5100DW0
Near Austin, TX 78746
Scott
Job Details: 04/22/2022
Arrived on site for issues with dryer . Found dryer completely dead . Found ui not plugged into control and tub light not plugged in. Fixed issue and tested unit . All checked normal . No gas leaks or lint build up at time of service. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Kempner, TX 76539
Tyler
Job Details: 04/22/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in both com parts 15 degrees above set temps (0/38) found all hardware within both compartments functions as designed. Found no signs of system leaks but found unit had lost all/most refrigerant. Found water/rust leaking from insulation/liner around drain line. Unit has a suspected insulation sealed system leak. Unit cant be repaired due to inaccessible location