Arrived onsite for previously diagnosed parts . Replaced the gasket and unit is working as designed.

"Arrived on site found gasket not sitting fully into liner channel,removed gasket added sealer to channel,installed gasket,remolded door seal checked seal good"

Arrived onsite for a gas cooktop that has a center burner that will go out when in use. Upon arrival I tested the center burner bay putting a pot of water to boil at every setting on the burner I couldnt duplicate the Complaint. What I did find however is that if I turned the knob slowly from power to simmer the flame could go out. I replaced the valve and tested unit several times and found unit now operating as designed. No gas leaks. Job complete.

"Arrived on site. Defrosted evaporator replaced evaporator thermistor,harness,ui and main control,ohmed heater passed. Reassembled unit powered unit on good air flow to fresh food compartment"

Arrived onsite for dishwasher that has no power. Upon inspection I found found that the connection in the junction box where disconnected I corrected this and tested unit and found unit operating as designed no leaks job complete.

"Arrived onsite for refrigerator with an ice maker that has stopped making ice. Upon arrival I attempted to put the ice meter to test mode and found that it would not respond I then replaced the icemaker and tested it in test mode and found that it operated as designed filled with water properly and harvested. While I was doing this I noticed that the doors would fall open which is an indication that the unit was not level I leveled out the unit. At this to,e the unit is operating as designed. Job complete."

Arrived onsite for not completing cycles and found f8e1 error code and f7e1. Tested valves and spin and agitation in diagnostics. All operating as designed. Cleared error codes. And ran DLMS calibration. Unit is now operating as designed.

Arrived onsite and found unit operating with f1e0 and no control function. Replaced the control. All checks good. Unit is now operating as designed.

Arrived onsite for door cosmetic concern from construction and was able to restore doors to correct with proper cleaning. Unit is now set up properly. All checks good.

Arrived onsite and found unit operating with f2e2 error and unresponsive ui. Replaced the ui. Unit is now operating as designed. All checks good. Advised resident on repair.

"Arrived on site to test unit timer issues, tested unit found timer is not advancing, replaced timer, tested unit, unit now functioning as designed, customer stated that his clothes take longer to dry, advised customer to clean vent for potential restriction, at this time job complete"

"Arrived on site and replaced icemaker diagnosed by previous technician, after replacement ran test 57 and test 45 to confirm operation, job complete"

Arrived onsite and found the hot water valve cracked and leaking. Replaced the hot water valve. Unit is now operating as designed. All checks good.

"Arrived onsite for refrigerator not powered on, no display or lights. Upon arrival inspected unit. Unit was unplugged and doors open due to no operation. Inspected supply and found no voltage. Checked breaker and breaker was tripped. Reset breaker and unit powered on. Ran diagnostics on unit and all diagnostics test passed. Allowed unit to run and was cooling, could see frost buildup on evaporator. Customer will monitor. Job complete"

"Arrived on site for washer, inspected unit and work area. CX complaint is that they are finding water under the washer. Work area was dry upon arrival. Noticed water leak coming from hot water valve in CX wall. See photo. Water supply hoses were swapped. Swapped water supply hoses to correct water valve. Entered diagnostics and found the following error codes: F0E4, F0E3, F0E5, & F8E1. Tested unit inlet valves, hot and cold, and found water leaking past the hot water valve. Replaced water valve and resolved the leak. Tested unit again in diagnostics and found no leaks coming from washer. Informed CX that we replaced the leaking water valve on the washer and that their hot water valve in their wall needs attention to prevent any damage to the home. Advised CX to get plumber to inspect water valves in wall. No leaks on washer present at end of service. Job complete."

Arrived on site for dishwasher that has a special project to replace the heater. Inspected unit and worked area. I did confirm the customers unit is within the service pointer range to replace the heater. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

"BT arrived to inspect drying issue. Upon entering service test mode I found F8E2. I cleared the code and proceeded with automatic test mode. All functions were present and the unit drew 6 plus amps during the heater phase of test mode. I discovered at the end of the first test mode a tremendous amount on sudsing. I used automatic test mode two additional times to clear the sudsing. I advised CX on detergent use. The CX was using high strength detergent tablets, pre rinsing well and has a water treatment system. I advised the CX that this combination creates a tremendous amount of sudds which stop the heating process. CX understood and will change detergent types and use the recomended amount of less than 1 tablespoon of automatic washing detergent. Operations test good, no further errors observed during testing. No leaks observed during service."

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that the unit had leaked for a few cycles and then completely stopped leaking during the last two cycles that she has run. She didnt want the unit checked out just in case. Went ahead and tested the unit in a diagnostic cycle and could not get the unit to leak. Did not see any evidence of any leaks underneath the unit. When I open the door during the middle of the diagnostic cycle, I noticed excessive searching inside of the dishwasher. I did notice the customer is not using rinse aid and advise the customer against overstretching to to the issue of potential cause for leaking. The unit appears to be working as designed and went over user care guide with the customer. Call complete."

Arrived on site for a refrigerator that is not cooling in the refrigerator section. Inspected unit and work area. The customer advised that the unit has since begun to cool the refrigerator but not very well. He did advise that the unit has been cooling the freezer the entire time. Inspected unit and did not find any evidence of a defrost issue but did find the air returns on both refrigerator returns iced over. Steamed out excessive ice buildup and tested the unit. The unit began to work and operate as designed. Advised the customer of proper maintenance with these types of refrigerators and the unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker and tested the unit in diagnostics. Found the unit harvesting and filling as designed. Advise the customer to keep an eye on the unit over the next few days for ice production. Call complete.

"Arrived on site and inspected washer, customer needs to know how to ensure washer gives hottest water possible. Ran through all cycles and found heavy duty and whites can provide the water temperature they need, normal Cycle is not hot enough. Also discussed correct loading procedure and detergent usage, job complete"

"Arrived on site to test unit for door not closing properly on top left corner of FC door. Found lower basket was not set properly on slide rail preventing door from sealing properly. Set drawer into proper place and formed gasket with heat gun, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not washing. Found error f4e3(motor not running). Verified motor receiving proper voltage. Replaced wash motor, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for f0e7(load detected when in clean cycle). Ran diagnostics and found no issues. Per service pointer W11564098 advised to download app and connect unit to WiFi for software update. No leaks detected. Job complete.

Arrived on site to install previous diagnosed part. I replaced the filter inlet tube. Job.

Arrived on site for fridge leaking from filter area. I inspected the unit and work area. I found no signs of a leak. I ran several cups of water through the dispenser and still found no leaks. The unit is working as designed. Job complete.

Arrived on site for dryer not starting . Found dryer had been taken apart . Tested element thermostat and fuse all checked normal. Put unit back together. Unit is operating and heating normally . Couldnt duplicate any errors. Job complete

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.

"Arrived on site for refrigerant leak at manufacture weld joint. Replaced the evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Sr#7734589187"

Arrived on site to replace previously ordered parts for washer. Replaced valve and latch and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for washer not advancing . Customer described what washer is doing . Ran diagnostics no error codes . Following what customer stated and whirlpool special pointer , replaced control . Ran calibration and diagnostics all checked normal. Job complete"

"Arrived on site , replaced gear case , clutch and slider . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site ,replaced housing w/valve and detergent draw . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to inspect washer not filling with water. Upon further inspection, I found the unit flashing an error code, F8E6-water hazard. I placed the unit in diagnostics and tested and found no water entering the unit. Cancelled diagnostics and checked the water source at the wall. I found the hot water valve would not shut off and the cold water valve does not provide any water. I advised the customer of my findings and recommended they have someone check the valves at the wall and correct them. I recommended, that if the unit continues to fail after the valves have been repaired, to call and schedule service. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the customer is not using rinse aid. Placed unit in diagnostics showing no error codes and tested. While testing, I monitored amp draw to the components and found the element getting 7-9amps during the wash and drying cycles of diagnostics. I made recommendations for use and care, as well as, detergent and rinse aid use. Unit is operating as designed and no repairs needed at this time. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control panel endcaps and the front right burner knob and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect range middle burner not igniting. Upon further inspection, I tested all burners and all are operating as designed. I retested the middle burner and found the ignitor not arcing this time. Continued to test and after several attempts, the ignitor arced and lit the burner. I checked the ignitor harness at the valves and it looked good. I checked the ignitor at the orifice holder and found the ignitor clip was not fully pushed in allowing the ignitor to move around and not grounded. Secured the clip and retested and the unit is operating as designed. I retested several times including a few times with builder observing and it continued to operate as designed. No gas leaks detected during service, job completed."

"Arrived on site to diagnose washer that customer says is leaking, especially after a couple cycles. Ran unit through full quick wash, heavy cycle, and several fill and drain. I checked the valves, bellow, drain pump, drain hose, tub and could not find any water streaks or evidence of leaks. Talked with GC who also advised checking the rear and vent. Still couldn't find any source of leak. Unit did have a good amount of suds in it which can be getting into the vent. No repair recommended at this time. Advised customer to try and use small amount if liquid soap and not pods, pods can cause excess suds in washer.

Arrived on site to install new refrigerator door due to damage. Customer was provided the new door. Replaced damaged right side RC door. Verified no damage and proper fitment. Call complete.

Arrived on site to test unit for burners not igniting. Test unit and found unit unplugged at outlet. Secured unit power test unit and all burners igniting job complete.

"Arrived on site to diagnose oven that is not working properly. On arrival asked for clarification on the symptoms experienced from customer. Customer has not used the unit, just said they were told by the builder that one of the ovens isn't working. Ran both ovens, top and bottom and verified they are properly heating on all cycles. Advised customer to fully use the unit and follow up with details once they experience a failure. Call complete."

Arrived on site to test unit for heat escaping from right side. Test unit and found door not sitting correctly in hinge receiver making heat escape. Secured door correctly test unit and unit test good job complete.

Arrived to inspect microwave making rattling/ticking noise. R/R turntable motor and tested. Motor still made a little bit of noise. Repositioned the motor and tested. Rattling/ticking noise is gone. Tested multiple times and the noise never returned. I called techline and spoke with Cliff SR# 7734687711. Cliff stated he has not heard of any issues with the motor. I explained to Cliff that I partially removed the motor harness and when the noise started I disconnected power to the motor and the noise stopped and then started again when the motor was reconnected. At this time the unit is functioning as designed. Call complete.

Arrived on site to test unit for unit tripping breaker. Test unit and found L1 power was at 108.1Volts and L2 at 108.5 volts. Spoke with Techline and they said unit si not getting enough power thats why its tripping breaker. Job complete. Sr#7734683677

"Arrived on site for gas range, inspected unit and work area. CX complaint is that flame is orange and they smell gas. Tested unit and found orange flames. CX is also running 2 large humidifiers. I messaged in to my management and they explained that having humidifiers can cause the flame to turn orange from the moisture in the air and not enough oxygen to have a good flame. Replaced the regulator to rule out the regulator being defective, but still the same. Advised CX to keep dehumidifier and humidifier turned off for 24hrs and if issue persists to contact their gas company because their can be something in the lines causing that orange flame. Unit is operating to factory specs. No leaks where observed during service. Job completed."

Arrived on site to replace dishwasher heating element per WP. Inspected unit and work area. Replaced element and tested unit in diagnostics. No water leaks observed during service. Unit is working as designed. Job complete.

"BT Arrived to install previously diagnosed and ordered parts. Removed and replaced ui and float switch. Tested unit and had no reoccurring error codes. I also cleared the error codes. During discussion with CX about service issue, I found they have a water softener, pre rinse their dishes and using tablets. I advised against the use of tablets and recomended 1/2 to 1 tbsp of automatic dishwasher detergent. Operational test good no leaks observed during service."

"Arrived onsite to inspect refrigerator with freezer light and refrigerator top lights not working. Tested voltage at the freezer light and I was getting the correct DC voltage. Jumped the freezer light and the upper RC lights came on. R/R freezer light and tested. Operational test good, no leaks observed during service. Adjusted leveling legs to have the left RC door close properly. Call complete.Charged - SP W11460554F - Special Project S191AQ"

"Arrived onsite to install previously diagnosed and ordered parts. R/R UI control and tested. Operational test good, no leaks observed during service. Call complete."

Arrived on site to replace previously ordered parts for washer. Replaced slider collar and rotor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for refrigerator. Replaced filter housing and separator and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is not drying properly. Found clogged external venting preventing proper airflow through unit and lint screen not being cleaned between loads. Advised customer on findings and venting issue will need to be addressed prior to using unit.

"Arrived on site to test unit for sparking, customer stated that the unit never heated and Sparking noise coming from the unit a called safety, loud vibrating noise coming from unit when I power it on, inspected wave guide and found covered in arcing spots, called tech line and sent images for them to review, per tech line that is wave guide damage and it is not repairable SR#7734683788, job complete"

"Arrived on site to test unit for unit creating power surge, tested unit found motor vibrating but not engaging, replaced motor, tested unit motor is now slightly turning, tested voltage in junction box and found From L1-N 108vac and L2-N 138vac, L1-L2 getting 240vac, power is not balanced, when powering unit on, getting a spike of power on L2 and a drop on L1, called tech line to report my findings SR#7734682818, customer needs to hire a electrician to resolve issue, all other components test good, at this time job complete"

"Arrived on site to test unit for damage, tested unit found a dent on console, unit still with in the 30 day cosmetic warranty, replaced console, job complete"

"Arrived on site to test unit for no operating properly, tested unit found long drain error code, unit is in a shed by the RV and does not have a proper drain set up, on previous visit drain pump was not able to push through 15 feet of hose up a 6 inch slope causing it to burn up, customer was advised to correct this issue, issue was not corrected, customer assured me that she would hire a plumber and correct it, disconnected drain hose from external drain, ran diagnostics cycle with no issues, stated unit in normal wash, unit filled with water and went into wash mode, unit is running as designed, no leaks detected job complete"

Arrived on site for range too hot . Customer was concerned that back right area is getting hot while using oven . Instructed customer that is where oven is venting and area will become hot when oven is use . . No gas leaks detected at time of service. Job complete

"Arrived on site and found saved error codes F7E9, F5E2, inspected motor and found orange wire damaged by rotor movement. Repaired wire and washer will now complete the diagnostic cycle, job complete"

"Arrived on site for no cool. Per customer unit never cooled down removed evaporator cover found no traces of dye on the evaporator,gained access to compressor compartment found uv dye in multiple places some locations appear where tech removed original parts. Found moisture and dye on exchanger lines entering cabinet,with movement of cap tube hissing noise gave cap tube a slight tug and found a broken line. Called tech support sent pictures to tech support per tech support unit is unrepairable and whirlpool will contact customer. Sr#7734652194"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, coupler, and dryer and went to vacuum the unit. When I vacuumed the unit, found a leak at the bottom side of the dryer. Replaced the dryer and found the end of the capillary tube breaking again. I attempted to replace the dryer twice more but on the fourth attempt, the Two broke from the cabinet side due to having to reposition the cap tube several times. I called Whirlpool Techline and spoke to Bruce SR# 7734681523. He took a photo of the Tube broken from the cabinet and advised that this unit would be sent to review. He advised for me to tell the customer that will food be in contact with them or myself within the next few days. Call complete.; used 2 WPW10143759 (Drier) from stock"

Arrived on site to diagnose dishwasher not draining. Found the plastic knockout for the disposal was still in place. Removed knockout and tested. Verified unit working as designed. Call complete.

"Arrived on site to follow up on ice machine not producing ice. Ran unit and found low flow on the chill plate. Unit still has an excessive amount of sediment built up all over. Removed the recirc pump and head and cleaned both and restated. Fill was improved, but still seems a little low. Advised to see if ice production improves. If it does not we need to return with recirc pump (W11542867), and head tube (W10863947). Call complete."

"Arrived onsite for refrigerator door swinging open forcefully. Upon arrival inspected unit. Found unit needed level adjustment on right side. Made adjustment and door swings less, however pantry door is in close proximity of the refrigerator door and will make contact when opened fully. Door bracket/stopper is in correct position. Unit is functioning properly. Job complete"

Arrived onsite to replace failed handle screws. Had to remove door to access. Removed door and disassembled. Secured with screw. Reassembled and mounted door. Tested unit and unit is functioning properly. Job complete

Arrived onsite and replaced the defrost control. Customer stated the refrigerator was operating as designed after prior repair. All else checks good.

"Arrived on site to test unit for not heating. Found connection to element disconnected. Secured connection, unit working as designed. Job complete."

"Arrived on site to test unit for excessive shaking. Found unit leaning forward causing tub to sit against from of cabinet. Leveled unit, unit working as designed. Advised customer unit will shake and make noises that are part of normal operation. No leaks detected. Job complete."

Arrived on site to test unit for both ovens not heating and bent knob. Adjusted knob and burner working as designed. Found both UIs not responding. Turned breaker off for 5mins and powered unit back on unit now working as designed. Advised customer to download JennAir app and connect unit to WiFi for software updates. If issue persists recommend both UIs and both oven controls.

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new panel, control, display and control. And tested unit and found unit operating as designed. Job complete"

"Arrived onsite to install previously diagnosed parts . Upon arrival I installed new inlet tube,gasket, and nut. Then tested unit and found unit operating as designed job complete."

Arrived onsite to install previously ordered parts. Replaced outer tub and gearcase. Test unit by filling with water. Unit is operating designed. No leaks present at this time. Job complete

Arrived onsite for washer not draining. On inspection the lid switch was intermittent. Replaced lid switch and it locked the lid never would release the lid. Replaced the original back and it was intermittent. So talked with CX and she said that the unit was only 2 weeks old. She called Lowes in is having them replace the unit since it never worked. No water leaks detected during service.Lowes is replacing the unit.

Arrived onsite for range with knobs that wont turn. On inspection that the center burner knob will not turn and the same with front right burner. I. Inspected the rail were the gas burner valve is located in did not see any debris blocking the valve from turning. Ordered the valve to fix the issue. It seems that the valves were seized up. No gas leaks detected during service.ordrng 1 WPW10206288 (Gas burner valve) and 1 WPW10298678 (Gas burner valve)

"Arrived on site to test unit for no ice production, tested unit found ice maker not going into harvest, replaced ice maker, ice maker completed diagnostics cycle 120 and filled with water on test 97, customer also stated that FC handle is loose, and trim pieces for panel adjusters are missing, called Jenn air and explained to them whats needed, will need a 2 men to fix door handle due to the front panel will need to be removed got authorization for two men J14D6H0NL2, the trim pieces will be shipped to customer and will need to be installed as well ; O-emld tckt"

"Arrived onsite to inspect MW wall oven doors. Upon inspection I found that the oven door was warped sending outward at the top left corner. The cx showed me that the MW door had a larger bad on left side then the right. The gaps where negligible. But cx Insisted that the door needed to be changed. I am ordering 1x OV door, frame ,MW door and MW Inner Door Assembly. Job complete.; ordrng 1 W11600322 (OV door) and 1 W11617223 (OV door frame) and 1 W11600323 (MW door) and 1 W11600214 (MW Inner Door Assembly)"

"Arrived onsite for eyebrow issue having corrected, however icebox fan not functioning causing no ice production. Advised customer on findings. ; ordrng 1 W11407678 (Ice box fan)"

Arrived on site to test unit for not cooling properly. Found ball of ice on top left evap around cap and suction tubes. Compressor running and hot pulling 1.4amps. Actual temp in unit is 20 degrees. Recommend replacing compressor and evap. Unit is 134a refrigerant. Needing 2 hours and SS tech on return visit. ; ordrng 1 W11174634 (Compressor) and 1 W11507067 (Evap) and 1 Wpw10143759 (UV drier) and 1 TJ90sf8404 (Access valve)

Arrived onsite for stopped working after first use. Upon arrival. Builder said that unit operates but that the wave guide cover is warped. Inspected and test unit . Unit heat and operates as designed. Need to replace wave guide cover. Need parts research for wave guide cover ; ordrng 1 Research (Wave guide cover)

"Arrived onsite for DOOR DOESN'T CLOSE PROPERLY NEEDS ADJUSTMENT PLUS THERE APPEARS TO BE A DENT IN THE DOOR. Upon arrival,inspected unit and found unit is not leveled. Leveled unit and door closes correctly. Also found outer door panel is dented. Need to replace panel. Ordering panel ; ordrng 1 W11178669 (Panel)"

"Arrived onsite for Refrigerator still giving alarm that doors are open while they are closed. Alarm sounding . Upon arrival inspected unit and found. Door open light on , on the UI. Also found FC and RC lights are on even when doors are closed. Checked all connections on door sensor harnesses and are secured. Called techline for assistance. After series of checks tech recommended replacement of both door reed switches. Tech gave. Sr#7734683758. Ordering 2 Reed switches ; ordrng 2 W11115055 (Reed switch)s"

"BT arrived on site to inspect refrigerator. The compressor wasnt running. I put the unit in diagnostics and manually turned on the compressor. The unit is now cooling properly. I reset the breaker and the compressor kicked on immediately and the unit started cooling. The sealed system is in great shape. Further inspection revealed the right RC gasket ripped. No water leaks observed during service. ordrng 1 W10830274 (Door gasket)"

Arrived on site to test unit for all burners have flames to high it to low. Test unit and found all burners have incorrect LP orifices. Will order new orifice LP kit ; ordrng 1 W10853432 (Lp conversion kit)

Arrived on site to replace control board. Replaced board test unit and unit getting warm but still not hot. Found bad broiler ..ordrng 1 W10804429 (Broiler element)

"Arrived on site to test unit for cosmetic damage, tested unit found handle scratched and broken, replaced handle, customer want the console replaced as well, console is dented on the left side, ordering part ; ordrng 1 W11175518 (Console stainless skin)"

"Arrived to inspect no bake ignition and breaker tripping. I found the upper oven had never worked on this unit and the CX elected to ignore it for now. The lower had started tripping the breaker (GFI) and the igniter was visibly failed. The unit ignited a designed, but would trip the breaker after about one minute. I tested on three different circuits, all GFI, and the issue persisted. The gas valve will require replacement as well. Office to order gas valve. ordrng 1 WB21K10161 (Gas Valve, Lower)"

"Arrived on site and inspected cooktop and found F47 showing on display. A new module will be needed to correct issue; ordrng 1 W10857232 (Module), states that autho needed"

Arrived onsite for failed knobs. Upon arrival inspected unit. Found all four knobs had failed. Notified customer that knobs are kit covered under warranty. Also found left front infinity switch needed replacement. Ordering switch; ordrng 1 W10911303 (Left front)

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found fresh food evaporator completely frozen over. Customer stated multiple companies have been out to address this issue and have failed in repair. No good record of what has been previously repaired. Ran diagnostics and evaporator fan is not functioning. According to manufacturer service pointer W11512766, the fan scroll assembly, thermistor, and updated UI electronic components need to be addressed. Customer asked for timeline, parts currently not available. Will notify customer of any updates. Will need to manually defrost before next visit. ; ordrng 1 W10316760 (Thermistor) and 1 W11098695 (Fan scroll) and 1 W11509092 (Updated UI) and 1 WP505587 (Sealer)"

"Arrived on site for refrigerator not coolin. Upon arrival confirmed complaint but found cause of failure was a defrost issue in fc side of unit. Found thermistors ohming at Fc evap thermistor 41k(buried in ice), rc thermistor 3k, found unit will new controls and fc harness asm. ordrng 1 W11478200 (Control box) and 1 W10898320 (Ui control) and 1 W11314839 (Harness) and 1 WPW10384183 (Thermistor)"

Arrived onsite for Water Dispensing Slowly. Upon arrival test unit and water was dispensing too slow. Filter head is operating louder than usual. Need to replace filter housing. Rescheduled for Thursday;

"Arrived on site to inspect washer drum moving too much. Upon further inspection, I placed the unit in diagnostics and tested. During the spin cycle, I found the tub/basket are moving around more than normal. I tested the suspension rods and they are good. I removed the agitator and found the spanner nut not tightening. Removed and replaced the nut and retested. Unit is operating as designed. Customer advised the unit is leaking water at the front right corner on the floor. I tilted the unit back and found a small amount of water on the floor at the front right corner. I retested the unit and tested the recirculating pump and found water leaking out from the tub ring. I found where grooves are cut out on the ring from the factory and when the water stops flowing from the hose, water is trickling down the tub ring to where the cutouts are and leaking out of the ring as the cutout is too deep and is all the way through the plastic. I made a temporary repair until I can get back with a new ring. No water leaks observed at the end of service.; ordrng 1 W11590590 (Tub ring)"

"Arrived on site and found no ice production. found Test 120 passes, test 97 passes, test 29 is 18, Test 26 is 51, test 31 is 32, test 56 fan is on, attempted to disassemble freezer to inspect evaporator and evaporator cover is frozen in place. Will need to bring back freezer harness with thermistors and control/UI kit; ordrng 1 W11395558 (Frzr Evap cover) and 1 W11533213 (Ui) and 1 W10911358 (Harness wire) and 1 W11614809 (Evap harness with thermistor)"

Arrived onsite for washer found this apartment was having dryer issue. On inspection there was no power! Tested the outlet and was 242vac at the wall. Gain access to terminal block and when I went to plug it in it sparked. On further inspection the L1 wire had melted into the the ground wire causing the spark. Created a ticketed and will order parts.; ordrng 1 WP3397659 (Terminal block) and 1 279393 (Screw kit) and 1 279318 (Splice kit)

"Arrived onsite for refrigerator that is making a beeping noise. Upon arrival I checked the ui and found that the ui was loosely fitted in the door, I replaced it with a new one. Upon further inspection I found that the freezer door leaning forward at the top, away from the door switches. I adjusted the door so now it is sitting straight up and down give it it the best chance to actuate the door switch properly. I then Leveled unit as I was doing so I found the the right door gasket was torn I am ordering x1 door gasket. ; ordrng 1 W10830055 (GASKET-FIP)"

"Arrived on site for dryer not heating. Upon arrival confirmed complaint and found stable power connection but found cause of failure was terminal connection Fried up. Was able to install new terminal block(from job355183) and was able to reuse power cord, and found dryer fully heating as designed with no failures. Call complete ; ordrng 1 279320 ((Terminal used from job number 355183) dont order)"

BT arrived to inspect oven. Upon inspection I found the left metal frame was bent. This allows excess heat to escape the oven. Due to safety conditions Ive ordered a replacement bracket. No gas leaks found during service. ; ordrng 1 W11209792 (Door bracket)

Arrived on site for range control tuning on by itself. I inspected the unit and work area. I found fault code f2e1 in diagnostic and found the control turning itself on when inspecting the unit. It will need a new control. The office will reschedule when we have an eta on the part.; ordrng 1 W10894098 (Control ui)

"Arrived on site for washer leaking . , found leak around fabric softer dispenser . Ordering softener dispenser . No other water leaks detected at time of service. Call to set return ; ordrng 1 W11175629 (Dispenser)"

"Arrived on site to inspect range oven bottom panel and cooktop burners. Upon further inspection, I tested the cooktop burners and all are operating as designed. The customer provided a video of the issue they were seeing which was the burner flames too large on one side due to the burner cap not being positioned correctly. I demonstrated to the customer how those flames are produced and demonstrated when the caps are corrected. Also, I found the oven bottom panel bent on the bottom right corner. I adjusted the panel and reset it into place, but the panel is not fitting properly due to the damage. I am ordering the bottom panel and scheduled return service for 10/04/22. No gas leaks detected during service.;

"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found the back right burner flame goes low when using other burners. I adjusted the flame on the burner and retested and it is operating as designed. When I removed the burner cap, I found baking soda in the burner head ports restricting the gas flow which is why the flame was going low when using other burners. Cleaned the burner head and retested and it is operating as designed. I found the front right and left burners were taking longer than normal to ignite and when they do ignite, the flame is shooting out causing soot on the burner heads. I attempted to adjust the burner head gas ports and it continued to take too long to ignite. I removed and replaced the front left burner head and retested and it is operating as designed. I contacted techline to report my findings and spoke to Bruce and advised of the complaint and my findings. Bruce recommend checking gas pressures and replace the burner heads and caps and check orifices per service pointer #W11438074 and provided SR#7734687481. I am ordering the orifice kit per SP and CNOTE-LSO and will return with the front right burner head. No gas leaks detected during service and office to schedule return service.; ordrng 2 W11502161 (Orifice kit)s and 1 CNOTE (LSO)"