Near Austin, TX 78735
Brandon
Job Details: 03/05/2021
MICROWAVE IKEA IBMS1455DS00 "Arrived on site for customer complaint of button not working, found broken button holder. I replaced button holder, unit tested good.
Near Round Rock, TX 78665
Tommy
Job Details: 03/05/2021
REFRIGERATOR GE GSS25WGTMBB "Arrived onsite for unit not receive water, upon arrival found unit freezer bubble damaged, replaced now operating correctly, found unit valve operating as designed however found blockage in door, despite using steamer could not clear blockage. Ordering door. ; ordrng 1 WR78X11643 (Freezer door), states that autho needed"
Near Kyle, TX 78640
Leonardo
Job Details: 03/05/2021
RANGE WHIRLPOOL SF114PXSB1 Arrived on site to test unit for oven not working correctly. Preheated oven to 350 and once it got to temp the control board went all crazy changing time and temp and turning on and off and beeping. Will need to replace control board office to reschedule ; ordrng 1 9762212 (Control board black)
Near Austin, TX 78727
Justin
Job Details: 03/05/2021
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site for dishwasher with visibly broken parts. Upon further inspection I found dispenser broken and needing to be replaced. .; ordrng 1 W10861000 (Dispenser)
Near Georgetown, TX 78626
Tommy
Job Details: 03/05/2021
WASHER WHIRLPOOL MVW6230HW0 "Arrived onsite for washer making loud noise. Upon arrival found unit had no error codes. Tested and videos spinning and agitation, unit is operating as designed, however found lower belt was loose causing high pitch switched out belt. Unit is now operating as designed. Job Completed."
Near Austin, TX 78704
Jacob
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived onsite for unit giving error codes. Unit was unplugged, plugged unit back in. Unit had a lot of error codes. Erased codes. Ran diagnostics. Unit made it all the way through diagnostics with no errors coming back. Removed small bit of food from under the fill sensor. No leaks at this time. Job complete"
Near Smithville, TX 78957
David S
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site to diagnose an built in fridge. I inspected the unit and work area. I gained access to the evaporator and compressor. I found 120 volts at the compressor, I found the compressor pulling 1.7 amps. I could hear and feel the compressor running. I inspected the evaporator and found no frost pattern forming after 15 minuets. I felt the evaporator and it wasnt even getting cold. I spoke to the customer about the unit and we discussed it needs a sealed system, but we could still complete the sealed system and find out the control is still bad and not reading temperature or going through defrost properly. I am ordering a sealed system, 4 hours, and PR., and returning with the control and the sealed system components. The office will reschedule with the customer.; ordrng 1 Sealedsystem (Sealed system) and 1 4hours (4 hours) and 1 PR (PR)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/05/2021
DISHWASHER GE GLD6906R10BB "Arrived on site to install previous diagnosed part. Removed unit to gain access to drain pump. Removed failed drain pump and installed new. Tested operation and observed for possible water leaks. Reinstalled unit and tested operation. All tested good, no water leaks detected.
Near Austin, TX 78746
Luis
Job Details: 03/05/2021
REFRIGERATOR GE PSDW3YGXCFSS "Arrived on site for cooling complaint per customer temps read higher she has to reset unit from outlet ordering control,wall sensor and fresh food evaporator sensor. ; ordrng 2 WR55X10025 (Temp sensor)s and 1 WR55X10956 (Control)"
Near Dripping Springs, TX 78620
Robert
Job Details: 03/05/2021
FREEZER WHIRLPOOL WRX986SIHZ Arrived on job for complaints of leaks from door and light not working. Replaced freezer light and cleaned drain.
Near Liberty Hill, TX 78642
Lou
Job Details: 03/05/2021
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I removed and replaced the element and tested. Unit is operating as designed and heating properly. No lint observed during service, job completed."
Near Austin, TX 78703
Jacob
Job Details: 03/05/2021
WASHER MAYTAG MVWB835DW3 Arrived onsite to replace UI panel. Replaced panel. Tested unit. Unit tested good. No leaks at this time. Job complete
Near Austin, TX 78759
Justin
Job Details: 03/05/2021
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for dishwasher not draining. Customer stated the unit will intermittently not drain at the end of a cycle, but will drain when you manually press drain. There was remaining water at bottom of tub when I arrived and I manually started drain which worked as designed. I put unit into diagnostics mode and found stored error codes F9E1 for no drain and F8E2 for inlet valve problem. I ran a test cycle and unit drained at end. I am finding an intermittent control failure. I am ordering g the control to be installed and the drain pump just in case. Office to reschedule.; ordrng 1 W11410062 (Control) and 1 W11412291 (Drain pump)"
Near Georgetown, TX 78628
Tommy
Job Details: 03/05/2021
REFRIGERATOR MAYTAG MFX2570AEM4 "Arrived onsite for unit not making ice. Upon arrival found unit ice arm out of position. Put arm into position and tested, unit is operating as designed
Near Austin, TX 78704
Jacob
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived onsite for unit not dispensing ice. Looked at ice bucket and noticed that there was a thin layer of ice buildup along the sides of where the ice bucket sits. Cleared away ice. Put bucket back in. Unit started dispensing ice. No issues at this time. Job complete
Near Austin, TX 78745
Matthew
Job Details: 03/05/2021
WASHER WHIRLPOOL NTW4605EW0 Arrived onsite for washer filling when off. Upon inspection found valve stuck open. Water will fill tub when not prompted. Will need valve assembly replaced. Ordering valve. Office to reschedule ; ordrng 1 W11038689 (valve)
Near Austin, TX 78723
Matthew
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL ED2FHAXSL03 Arrived onsite for refrigerator dispensers not functioning. Upon inspection found control locked not allowing dispenser to operate. Unlocked control and water dispenser is functioning. Upon further inspection found dispenser motor not energizing. Motor will need replacement.
Near Georgetown, TX 78626
Tommy
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for previously diagnosed parts. Upon arrival replaced and tested control. Found unit is now operating as designed. Job Completed.
Near Cedar Creek, TX 78612
David S
Job Details: 03/05/2021
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not completing a cycle. I inspected the unit and work area. I found the washer unplugged. I plugged in the unit and found the controls not responsive. I found no voltage on j12-1 and j12-4. Indicating the control needs to be replaced. I am ordering the control and a water valve just in case. The office will reschedule when we have an eta in the parts. ; ordrng 1 W11498797 (Control) and 1 W11210459 (Valve)
Near Leander, TX 78641
David Z
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose dishwasher that had a broken piece on top. Examined unit and found right track stop broken off. Replaced right track stop. Unit is now working as designed. Call complete.
Near Austin, TX 78730
Luis
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KSSC48QKS01 Arrived on site for water. Customer turned on water source to house found water leaking from filter housing and water valve ordering housing and valve. . ; ordrng 1 WP2188786 (Valve)
Near Austin, TX 78733
Kevin
Job Details: 03/05/2021
WASHER WHIRLPOOL MHW5100DW0 "Arrived on site and inspected washer and found F8E1 error saved and washer is continually running drain pump, cleared error and reset washer and it will now pass a diagnostic cycle, no water leaks detected at time of service, job complete
Near Austin, TX 78723
Matthew
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived onsite for washer not draining. Upon inspection found failed drain pump. Replaced drain pump, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Burnet, TX 78611
Cliff
Job Details: 03/05/2021
DISHWASHER KITCHENAID KUDP02FRSS0 Arrived on site to diagnose a dishwasher that is not closing properly. Found left side cable guide out of position. Recounted guide properly and all is working properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived on site for Ice maker does not produce ice. I have changed the filter and flushed the water line. Checked the ice maker for obstruction. In door water works fine. Found valve not sending water to ice maker and frozen inlet tube. Removed valve and replaced with new valve. Used steamer to remove built up ice in fill tube. Ran through ice harvest and tube is free of ice and filling the ice tray with water as designed. No leaks detected. Job completed.
Near Austin, TX 78733
Kevin
Job Details: 03/05/2021
REFRIGERATOR GE PFSS6PKWBSS "Arrived on site and inspected refrigerator and found fresh food evaporator drain is blocked by ice, took one picture. Removed ice with steamer and evaporator drain is now draining properly. If issue happens again fresh food evaporator cover may be needed to correct issue."
Near Austin, TX 78733
Kevin
Job Details: 03/05/2021
WASHER GE GTW330ASK4WW "Arrived on site and inspected washer and found drain hose doesnt have a clamp on it and popped off and drained water onto floor. Added a clamp and ran a test spin cycle and it is operating properly. Discussed correct loading and detergent usage with customer, sent pics to KB/AHS"
Near Austin, TX 78748
Luis
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for no cool. Removed evaporator cover no frost pattern on mid section of evaporator diagnosed a leak in the system
Near Leander, TX 78641
Lou
Job Details: 03/05/2021
ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived on site to inspect ice machine not working. Upon further inspection, I found the unit not responding to pressing power the button. I found the outlet with no power. Customer advised that the island where the unit is located froze during the bad weather recently. Checked the breaker and it had been tripped. Turned power on and tested unit and found that the valve is bad. Tested voltage to the valve and its getting 123V.
Near Austin, TX 78748
Brandon
Job Details: 03/05/2021
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site for customer complaint of unit not completing cycles, found error codes F5e2, f7e0 in diagnostic mode, I cleared error codes and ran lid lock test, test failed, found failed lid lock, I replaced lid lock, unit tested good.
Near Elgin, TX 78621
Andy
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF535SMBM Arrived on site for refrigerator not making ice. Tested and inspected unit and found bail arm had came loose and when placed back in properly that ice maker was in off position. Turned to on position and cycled ice maker and Ice maker cycled properly. No water leaks present at time of service.
Near Harker Heights, TX 76548
Wesley
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived onsite and repaired unit according to techline advise. All checks good.
Near Leander, TX 78641
Lou
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator temps and ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. Customer advised that the issue isnt so much the temps but the ice bin is stuck in the housing. I removed the ice bin with a little force and found the ice bin gasket on the left RC door was not positioned correctly. Repositioned the gasket and found the ice maker already harvesting. It completed harvest and filled with water. Customer advised that the compressor stays on for a long period of time. I placed unit in diagnostics and checked test#7 and found it to be in the 96 hour mode. I changed the defrost to 02 selection-8hr mode. Also found the right RC door gasket torn. I am ordering the right RC door gasket and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W10830274 (RC door gasket)"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site for COMPLAINTNOTE:TOP RACK IS UNSTABLE. Found adjuster rollers broken. Removed adjusters and installed adjuster kit. Rack pulls in and out as designed. No further repairs needed. Job completed.
Near Austin, TX 78744
Leonardo
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDF520PADM8 Arrived on site to test unit for broken clip. Replaced clip test unit and unit test good job complete.
Near Bastrop, TX 78602
David S
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 "Arrived n site for dishwasher not filling with water. I inspected the unit and work area. I found the water valve not turned on. I turned the valve in and tested the u it I found it working as designed. I spoke to the customer about soap, and rinse aid usage. I explained how the unit operates and the best practices for use on this unit. Job complete. No water leaks detected."
Near Austin, TX 78759
Luis
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL GSC25C4EYW01 "Arrived on site for water leaking. Found defective connector to water tank,replaced water tank connector tested water dispenser no leaks. ; used 1 Wpw10271543 (Connector) from stock"
Near Manor, TX 78653
Matthew
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for standing water in the dishwasher. Upon inspection found the reverse osmosis system was causing water to back up into unit. The unit is functioning properly. Job complete
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW6120HW1 "Arrived on site for Hello recently the drum spinner in the washing machine has been very loud and the last three loads drains the water but does not appear to spin the clothes and they are very wet at the end of the cycle. Thank you for the assistance and coming out. Found capacitor was loose and laying on the floor making a knocking noise. Placed in diagnostics and got F7E1. Ordering a new control, capacitor, and screw that mounts the capacitor. Ran a DLMS calibration and got the F7E1 twice. Replacing the ACU should resolve the tachometer not reading correctly associated with the error code. ; ordrng 1 W11498804 (Control) and 1 W11395618 (Capacitor) and 1 WP489128 (Screw)"
Near Liberty Hill, TX 78642
Lou
Job Details: 03/05/2021
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer not draining. Upon further inspection, I found the unit unplugged and the lid locked. Plugged unit in and it began to fill the tub with water. Attempted to shut the unit down and it wouldnt cancel. I unplugged the unit and found a burnt spot on the control. Removed and replaced the main control and placed into diagnostics. Attempted to drain the water from the unit and when I manually tested the drain pump, the main control made a loud pop and began to smoke. Found the control had a burnt spot in the same place las the old control. Following the tech sheet, I tested the resistance at the drain pump and found it water out range. Tilted unit back and found a large amount of gearcase oil on all side panels, the drain pump, rotor and clutch (photos). I advised the customer of my findings and will order the gearcase, clutch, slider, drain pump and main control. I advised the customer that some the parts are special order from th
Near Round Rock, TX 78665
Tommy
Job Details: 03/05/2021
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived onsite for unit not power on, upon arrival found unit fuse was open, even upon replacing fuse found control still didnt send voltage through machine. Job Completed."
Near Pflugerville, TX 78660
Andy
Job Details: 03/05/2021
REFRIGERATOR MAYTAG MFX2571XEW2 Arrived on site to install previously diagnosed ice maker and inlet valve. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78747
Jacob
Job Details: 03/05/2021
DRYER WHIRLPOOL WED6120HW0 "Arrived onsite for unit making noise near the end of the cycle. Tested unit. Heard loud noise. Upon further inspection, found that the blower wheel was broken. Took pic in quick pics. Need to return with blower. Office to reschedule. ; O-emld tckt"
Near Austin, TX 78730
Kevin
Job Details: 03/05/2021
ICE MACHINE WHIRLPOOL KUID308HPS00 Arrived on site and replaced control board and transformer recommended by tech line on previous visit. Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 03/05/2021
WASHER MAYTAG MHW5100DW0
Near Burnet, TX 78611
Cliff
Job Details: 03/05/2021
RANGE WHIRLPOOL KSGG700ESS2 Arrived on site to diagnose a range that will not bake or broil. Replaced bake igniter and regulator and found no change in operation. Contacted Tech line and they advised if house neutral and ground are wired together it will cause this issue. Verified problem at outlet and informed homeowner of findings. No further repairs to range needed at this time and homeowner needs electrician. Tech line rep (Sterling)File#7730173391
Near Cedar Park, TX 78613
Scott
Job Details: 03/05/2021
DISHWASHER KITCHENAID KDFE104HPS1 "4-3Arrived on site for spray arms not moving . Ran diagnostics and got 4-3 error code . Wash motor not working at all. Replaced sump and motor ,reran diagnostics all checked normal . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78717
Scott
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF555sDFZ11 Arrived on site for for freezer door not opening . Found ice/ frost buildup in rails . Replaced both door slides . Unit is sealing properly . No water leaks detected at time of service. Job complete
Near Seguin, TX 78155
Noah D
Job Details: 03/05/2021
MICROWAVE GE JVM1740DM1WW "Arrived on site to inspect microwave for not heating. Upon inspection found the switch loose and not clicking, replaced switch and tested for functions, no problems found and heat returned. Complete"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/05/2021
WASHER MAYTAG MHW8630HC0 Arrived on site to diagnose a washer with a damaged valve. Found hot water valve damaged. Replaced valve but was not able to hook it up to waterline as water hose had no gaskets.
Near Harker Heights, TX 76548
Wesley
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL GS6NHAXVS03 Arrived onsite and found start really clicking but never kicking over. Advised customer that relay wa sneezed to repair no cool issue. Unit is unplugged. ; ordrng 1 WPW10189190 (Start relay)
Near Salado, TX 76571
Tyler
Job Details: 03/05/2021
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer constantly staying on the drain cycle. Arrival I was able to verify that there was an F03 error code as well as an F13 error code indicating a miscommunication between the main ACU and Duoor lockas well as a long draining air for the F03. I found the voltage was being supplied to the drain pump and it was only at 31 homes Ive been on that the main ECU was also not sending food voltage to the door and was causing another I want to bless you with a pressure switch. I ended up replacing the pressure switch and Acu and reassembled and tested the dryer I was able to verify that the washer is no longer draining by itself even with the door open and is functioning to all cycles as designed call complete
Near Marble Falls, TX 78654
Cliff
Job Details: 03/05/2021
DRYER WHIRLPOOL WED9400SW0 Arrived on site to diagnose a dryer that will not start. Found main control shorted. Replaced control and tested unit. All is working properly at this time.
Near Leander, TX 78641
David Z
Job Details: 03/05/2021
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to diagnose oven with no power to display. Found thermal fuse open and not providing power to control. Replaced thermal fuse and retested unit. All is now working as designed. Verified repair with bake cycle.
Near Harker Heights, TX 76548
Wesley
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL GS6NBEXRL01 "Arrived onsite for water and ice concerns and found icemaker had been turned off. Advised customer about ice bin function and tested fill spout, all checks good with fill spout ice bin and motor. Also the inlet water is not leaking at the dispenser. Additionally the dispenser ui is no longer usable for every function as the panel has dry rot from normal use, ordering dispenser assembly to repair. Autho required and part must be sourced. ; ordrng 1 2305257B (Dispenser ui)"
Near Harker Heights, TX 76548
Wesley
Job Details: 03/05/2021
DRYER WHIRLPOOL WED5790SQ0 "Arrived onsite and tested overall health of dryer. The unit is operating as designed, however airflow did not seem sufficient, customer has never had venting cleaned. Advised customer to have venting cleaned to restore optimal function. All else checks good."
Near Lorena, TX 76655
Jonathan M
Job Details: 03/05/2021
OVEN JENN-AIR JJW3430WP01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and appliance manager and tested unit. Unit is now working as designed.all complete.
Near Lorena, TX 76655
Jonathan M
Job Details: 03/05/2021
MICROWAVE JENN-AIR JMC2430DP01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace control panel and tested unit. Unit is now working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/05/2021
WASHER MAYTAG MHW5100DW0 Arrived on site to install previously diagnosed drain pump and dispenser drawer. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
David Z
Job Details: 03/05/2021
DRYER MAYTAG MEDB855DC4 Arrived on site to follow up on dryer that was not blowing. Removed front panel and found blower wheel spun off. Replaced blower wheel and tightened. Ran unit and verified airflow. All is now working as designed. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for washer not completing cycles and not completely filling with water. Checked for error codes and found none. Performed automatic test cycle and all operations are normal. Put in normal cycle and all operations appear normal. Called tech line and spoke with Adrian (SR# 7729906691) made aware of stated issues and what was found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/05/2021
REFRIGERATOR MAYTAG MFI2266AEU Arrived on site to diagnose a refrigerator that is not responding to user input. Found ui in lockout state. Reset ui and all is now working properly. No leaks were found at time of service.
Near Austin, TX 78723
Scott
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and replaced belt . Squealing has stopped . Unit is now performing normally. No water leaks detected at time of service. Job complete
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/05/2021
REFRIGERATOR FRIGIDAIRE FGHD2368TF7 "Arrived on site to test unit for not producing ice. Found fill tube was obstructed. Removed obstruction, tested unit, unit works good. Ice maker responded to diagnostics as designed. No leaks detected. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL KRFC302ESS02 "Arrived on site to test unit water leak into ice bin. Found ice maker fill cup had ice blocking water causing water to spill into ice bin. Removed ice from ice maker, tested unit, unit is working as designed. Ice maker ran cycle perfectly. No leaks detected.
Near Harker Heights, TX 76548
Wesley
Job Details: 03/05/2021
RANGE WHIRLPOOL RF362LXTS3 Arrived onsite and replaced the control. Unit is now operating as designed. Control was throwing latch error randomly.
Near Belton, TX 76513
Tyler
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW7500GC2 "Arrived on site for washer not filling with water. Upon arrival customer stated unit would start and turn on and acted like it would feel for a few minutes and then it will quit and Sean F8E1 error and getting along feel or no feel error. Upon entering diagnostics I was able to confirm the air code I then ran steps one through 17 to verify what parts are functioning what work thats what I found the hot water side valve was no longer opening and shutting even though it was receiving the 120 V needed. Customer also stated that they were having a hot water issue with you home overall the week after the freeze but at the water had been goofing up prior to that so I instructed the customer at this point they can continue using the washer
Near Salado, TX 76571
Tyler
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW6700TU1 Arrived on site for washer not cycling correctly after being started. Upon arrival I found an LF(f30) error indicating long fill time. Customer stated they had a water heater replacement recently and that plumber had been around ho e tinkering with faucets to verify pressure. I had also found the cutoff valves to washer where not fully opened. Customer stated this had happened shortly after plumbers had finished their work. I was able to reset the unit and then verified that water connection was fully on with no leaks and found unit cycling through settings as designed. Call complete
Near Temple, TX 76502
Kayman
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS00 Arrived onsite for refrigerator with interior lights out. Upon arrival I found the FC=1 RC=35 I found the bottom of the RC full of water and the drain pan warped. I found the pantry UI cavity was full of water and the control board was fried with multiple wires burnt and corroded. The water will not dispense through the dispenser but ice will. I disconnected the pantry UI and the interior lights restored function. I tugged on the pantry harness and did not find any breaks in the wires. I called techline and they recommended cycling power to the unit to try and restore the water dispense. I did and they were correct water will now dispense. I found that there is a slight delay in when the water turns off while dispensing about 5 secs. I waited about 10 mins and tried again. There is no longer a delay. Techline said this is normal but to return with the dispenser UI (W11330971) just Incase. to replace the pantry UI(WPW10769076) and drawer (W10815669)
Near Temple, TX 76502
Kayman
Job Details: 03/05/2021
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived onsite for microwave intermittently not heating. Upon inspection I found the unit heating but the customer stated that it will work then if you try to cook again it will not heat. I pulled the unit and found the mag and transformer very hot. I confirmed correct all voltage and I replaced the magnetron capacitor and diode. The components were still getting very hot so I called techline to report. Techline said it is normal for the mag to get hot and the thermostat is more than likely opening up then has to take time to cool down before the mag will heat again. SR#7730171061. The unit is working as designed at this time. Job compete.
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL MDB7959SKZ0 Arrived on site for a dishwasher that wouldn’t drain. Inspected unit and work area. Confirmed customers complaint as water was in the dishwasher but the unit would not drain. Tested voltage going to the drain pump and found proper voltage. Found the drain pump clear of any debris. Replaced the drain pump and tested the unit. Unit is not working as designed. Call complete.
Near Killeen, TX 76549
Wesley
Job Details: 03/05/2021
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite and repaired unit by replacing repair kit parts. All checks good.
Near Killeen, TX 76542
Al
Job Details: 03/05/2021
REFRIGERATOR FRIGIDAIRE FRS26KF6EBK Arrived on site and inspected water leaking and a solid block of ice underneath the storage drawer.Confirmed the complaint and found the drain tube was clogged and not allowing the deforested water to make it to the drain pan.Used my steamer to melt and clear the drain tube.Reassembled and explained my work to the customers.Tenants satisfied.Job complete
Near Belton, TX 76513
Kayman
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL GD25DIXHS00 Arrived onsite for refrigerator that is not dispensing ice. Upon inspection I found the dispenser motor was stripped and the shaft was not catching the grooves to turn. The unit is now dispensing ice and no leaks were detected during time of service. job complete.
Near Little River-Academy, TX 76554
Kayman
Job Details: 03/05/2021
DISHWASHER GE GSD2100V55BB Arrived onsite to install previously diagnosed parts. I installed the timer and tested the unit. The unit is washing draining and working as designed at this time and no leaks were detected during time of service. Job complete.
Near Waco, TX 76706
Jonathan M
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gearcase and actuator and tested unit. Unit is not working as designed. Call complete.
Near Killeen, TX 76542
Al
Job Details: 03/05/2021
RANGE FRIGIDAIRE FGFL67DBD Arrived on site and inspected gas range bake and broil igniters defective.Confirmed the complaint and attempted to remove and replace both igniters but the bake igniter I received doesnt have the the metal bracket needed to guide the flame down the tube to ignite the unit.Also the screws were seized inside the bake igniter screw holes and had to be pried off to free it from the unit.; O-emld tckt
Near Killeen, TX 76543
Al
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5300SQ0 Arrived on site and inspected older washer leaking into tub when unit isnt on.Confirmed the complaint and found the valve is defective and causing the malfunction.Valve wWP8578341 is on order and not yet received.Failed to bring due to delay in production.Office to schedule return services due to part availability.Needs more work ; O-emld tckt
Near Killeen, TX 76549
Wesley
Job Details: 03/05/2021
RANGE MAYTAG MERH865RAB Arrived onsite and repaired by replacing element. Unit is now operating as designed. Advised customer on repair.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker worked correctly and valve opened fully. Icemaker had to be jumped to start. Replaced control and tested. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 03/05/2021
OVEN KITCHENAID KODE500ESS04 "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven heating but the end temp is a little low, replaced sensor and tested. No problems found. Complete"
Near Austin, TX 78746
Leonardo
Job Details: 03/05/2021
MICROWAVE KITCHENAID KEMC308KSS0 Arrived on site to replace oven gasket and microwave interior light. Replaced all parts customer had test unit and unit test good.
Near Temple, TX 76502
Kayman
Job Details: 03/05/2021
MICROWAVE WHIRLPOOL WMH32519HV5 Arrived onsite for microwave with visibly failed or broken door. Upon inspection I found a hole in the inner door face (see SD pic) i didnt see any other damage so. I replaced the door and tested the unit. The unit is working as designed at this time. Job complete.
Near Killeen, TX 76549
Wesley
Job Details: 03/05/2021
DRYER GE GTDP180ED2WW Arrived onsite and replaced broken belt. Advised customer to have vent cleared as I did not see any motion or moment indicating a clogged vent. Unit is heating as designed.
Near Austin, TX 78747
Leonardo
Job Details: 03/05/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell. Test unit and found no gas leak coming from top valves or burners. Checked regulator and valve for oven. Found valve secured new valve test unit no gas smell or leaks job complete.
Near Waco, TX 76708
Jonathan M
Job Details: 03/05/2021
WASHER FRIGIDAIRE FAFS4272LW0 "Arrived on site for a washing machine that wouldn’t spin or drain. Inspected unit and work area. Placed unit and service diagnostics and found an error code for a draining to slowly. Remove front cover and found water slowly trickling down to the drain pump. Grab some water and poured it into the tub and waited for it to come out of the bottom. Unit took almost a minute to drain out all the water. Removed the filter Bellow and found wrappers, paper, and trash inside the filter causing water to not run through properly. Removed obstructions and reassembled unit. Tested unit twice with the customer present and the unit is now working as designed. Call complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to test unit for lights not working. Found FC light was bad. Replaced module, tested unit, unit works good. No leaks detected. Job complete."
Near Austin, TX 78717
Scott
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site ,replaced sump and motor . Ran diagnostics. All checked normal . No water leaks detected at time of service. Job complete ."
Near Lakeway, TX 78734
Justin
Job Details: 03/05/2021
WASHER GE WCSR4170DAWW "Arrived on site for washing machine having large amounts of water come out of it. I gained access to drain pump, bellows, and valves. I ran a rinse and spin, and a spin and drain. I did not observe and leaks. I found customer put large blanket in unit and it caused unit to overflow. Unit is working as designed. Call complete."
Near Leander, TX 78641
David Z
Job Details: 03/05/2021
WASHER WHIRLPOOL MHW6630HC2 Arrived on site to diagnose washer that was not running fully and no spinning. Ran unit and verified F6E3 for acu / mcu error. Replaced control and retested. Unit is now working as designed. Call complete. No water leaks found.
Near Austin, TX 78747
Leonardo
Job Details: 03/05/2021
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Found damaged panel replaced panel test unit and unit test good job complete.
Near Austin, TX 78745
Luis
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Arrived on site for no cool. Found up dye on fresh food evaporator replaced fresh food evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"
Near Austin, TX 78730
Luis
Job Details: 03/05/2021
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for cooling complaint. Found evaporator incased in ice,ran diagnostics heater powered on diagnosed unit not running through a normal defrost cycle,defrosted evaporator replaced thermistor and control"
Near New Braunfels, TX 78132
Andrew
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to test unit for left side FF drawer not shutting correctly. Found pan front was hitting shelf glass. Office to reschedule. ; ordrng 1 W11243759 (shelf-glas) and 1 W11257202 (pan-snack) and 1 WPW10396909 (front-pan)
Near Temple, TX 76504
Kayman
Job Details: 03/04/2021
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Arrived in its for refrigerator with frost build up in the FC. Upon inspection I found the FC roof had frozen water droplets all around. The customer had been their FC so I was not able to get a accurate temp reading. The RC was at 34. I found the FC door hinge sagging causing the door to get caught on the frame and not shut all the way. You have to push on the door to get it to seal. I inspected the defrost circuit and it checked good. I will need to order a center hinge(W10492014) (W10486828) and door seal(W10507442) just Incase. Office to R/S due to part availability. ; ordrng 1 W10492014 (Hinge) and 1 W10486828 (Evap cover) and 1 W10507442 (Gasket)
Near Leander, TX 78641
Lou
Job Details: 03/04/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to inspect microwave open door error. Upon further inspection, customer advised that intermittently, the display will say open/close door error. I tested unit and could not duplicate the error. Due to the issue being intermittent and it potentially causing more issues later on, I am ordering both interlock assemblies and a CNOTE-LSO FOR TRAINING and CNOTE-SCHEDULE WITH JOB 289652. Office to schedule return service. ; ordrng 1 W11433683 (Lower interlock) and 1 W11433682 (Upper interlock) and 1 CNOTE (LSO for training) and 1 CNOTE (SCHEDULE WITH JOB 289652)"
Near Cedar Park, TX 78613
David S
Job Details: 03/04/2021
OVEN WHIRLPOOL WOS51EC0AS04 . The office will reschedule ; saved tckt
Near Kyle, TX 78640
Noah D
Job Details: 03/04/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to inspect dishwasher for not drying, upon inspection found the heating element worked correctly as well as the control. Instructed customer to use rinse aid. Complete"
Near Austin, TX 78754
Matthew
Job Details: 03/04/2021
REFRIGERATOR MAYTAG MFI2570FEZ06 Arrived onsite for refrigerator with failed drawer parts. Upon inspection found left refrigerator door bin broken as well as upper crisper frame center rail failure. Ordering bin and rail as well as additional parts just in case. Office to reschedule.; ordrng 1 W10313178 (trim-shelf) and 1 WP12642303WD (brace- cri) and 2 WP13062602 (support)s and 1 WP67005864 (slide) and 1 WP67006704 (glass- cri) and 1 WPW10212139 (bin-cntlvr) and 1 WPW10326469 (rail-centr) and 1 WPW10329866 (frame)
Near Austin, TX 78746
Kevin
Job Details: 03/04/2021
DRYER MAYTAG MGDC465HW0 "Arrived on site and inspected dryer and observed ignitor operating properly and propane is burning. Found dryer temperature will not rise above 115° and there is no airflow measured on airflow meter. Removed vent hose and dryer will now raise to 220° and airflow is registering good with no vent connected. Recommended to homeowner that vent to the exterior of the home be cleaned before dryer is used again, sent videos to DW. job complete"