We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Austin, TX 78734
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of upper rack falling down and unit not washing, found broken adjusters and failed wash motor, I replaced motor, ordering adjusters. ; ordrng 1 W10712395 (Adjuster)"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Waco, TX 76712
Jonathan M
Job Details: 05/11/2021
"Arrived on site for a washing machine that has cycles that are running over seven hours. Inspected unit and work area. Customer turn the unit on and show me exactly what it was doing. I noticed the unit had a presoak option set at eight hours on each of those cycles that were running over seven hours. Advise customer about the presoak option and as soon as you turn the presoak off, the wash times went down below two hours. Went over user care guide and unit is working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 05/11/2021
Arrived back on site to inspect temperature switch issues.Found the temperature switch was defective and causing the unit to heat when set to NO HEAT.R&R it and unit tested as designed.Service manager witnessed the repair.JOB COMPLETE
We serviced a
MAGIC CHEF RANGE
Model 38FA-2CX
Near Copperas Cove, TX 76522
Al
Job Details: 05/11/2021
Arrived on site and inspected right front and right rear burner issues.Tested and neither had continuity.R&R both and unit tested as designed.Customers 21 yo son witnessed the repair.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model TFX25JPCGWW
Near Killeen, TX 76549
Tyler
Job Details: 05/11/2021
Arrived on site for refrigerator needing previously diagnosed defrost heater/bimetal assembly kit as well as new defrost timer. Upon arrival found customers had defrosted unit as instructed and I was able to install both needed parts. After reassembling unit I found unit now functioning as designed and going into defrost when needed. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Harker Heights, TX 76548
Al
Job Details: 05/11/2021
Arrived back on site and installed the thermistor and damper control.Also found the ice maker had ice buildup in the fill chute and also in the fill tube that leads into the ice maker.Used my steamer to melt the ice from both sections.Job complete
We serviced a
SAMSUNG DRYER
Model DV45K6200EW/AA3
Near Harker Heights, TX 76548
Tyler
Job Details: 05/11/2021
"Arrived on site for dryer not turning drum. Upon arrival found now error codes. After disassembly I found rollers and motor were functioning and although the belt was still fully instant I found the idler wheel had broken and caused belt to eat through plastic wheel
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KB1
Near Belton, TX 76513
Tyler
Job Details: 05/11/2021
"Arrived on for dishwasher melting dishes and not cleaning well. Upon arrival customer had shown me a cutting board that was still sitting correctly on dishwashracks but due to exposure to to much heat and not enough water in unit(per customer). After running diagnostics checks on unit I found fill valve was receiving proper 120 v. Water is only filling half way where it should be filling before continuing onto next cycle. ; ordrng 1 154637401 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Killeen, TX 76542
Al
Job Details: 05/11/2021
Arrived on site and inspected dryer not starting.Confirmed the complaint and accessed the main control.I used a jumper wire for the door switch and attempted to start the unit and the board sparked and began smoking.R&R it and unit tested as designed and powered on.Customer satisfied.JOB COMPLETE
We serviced a
WHIRLPOOL COOKTOP
Model RCC3024RB05
Near Killeen, TX 76542
Al
Job Details: 05/11/2021
"Arrived on site and inspected cooktop f/l burner issues.Confirmed the element would come on, but there was no low or medium, only worked on high.Disassembled removed and replaced the infinite switch.Reassembled and unit tested as designed to customers satisfaction
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNJB8
Near Waco, TX 76708
Jonathan M
Job Details: 05/11/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced evaporator, condenser, compressor, access valve, and a dryer and put unit in a vacuum for 30 minutes. Unit held a vacuum. Charge the unit and reassembled the unit. Turn the unit on and the unit began to work as designed and harvested ice prior to me leaving. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNS03
Near Temple, TX 76504
Tyler
Job Details: 05/11/2021
Arrived on site for refrigerator not dispensing water well enough. Upon arrival I found unit was making ice and had full bin. Upon further inspection I found inlet was receiving proper 120 v supply and being activated when called for. I then found that water pressure at wall behind unit was not letting in enough water. Also found that filter housing was so signs of rust near water connections and was causing filter connection issues. informed customer that theres were no signs of leaks while on site and that unit is now fun as designed. Call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Woodway, TX 76712
Jonathan M
Job Details: 05/11/2021
Arrived on site for a refrigerator that won?t open and close properly. Inspected unit and work area. Confirmed customers complaint as the center Molean installed on the unit was too short on either end. Replace center million and tested unit. Unit begin opening and closing as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GYE22HSKBSS
Near Robinson, TX 76706
Jonathan M
Job Details: 05/11/2021
"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that they had unplug the unit a few days ago due to it not cooling or doing anything.I plug the unit in and the compressor started to run. I took an amp draw off the compressor and found the compressor drawing .807 A. Removed the fresh food evaporator cover and let the unit run for 15 minutes. Found the evaporator fan running and the entire backside coils developing a decent frost pattern. Spoke to PR and was advised that based on my findings, there was no other checks that could be made while the unit was cooling properly. Advise customer to clean off condenser coil?s and call back if the unit was in the failed state. I also to,d her to keep the unit plugged in to ensure the unit is in a failed state when we arrive. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Troy, TX 76579
Tyler
Job Details: 05/11/2021
Arrived on site for refrigerator not making ice properly. Upon arrival confirmed customer complaint and found ice maker fill cup was blocked with ice indicating valve had been slowly leaking water into unit over time until it froze and blocked flow path. I installed new valve and reassembled and tested unit. Found ice maker filling up properly and no leaks before during or after repairs. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/11/2021
"Arrived on site for refrigerator leaking water . Inspected floor damage and unit. Found dent in FC door. Due to floor bubbling informed customer that appliance express can not be held responsible for unit damages floor when pulling unit out to find leak, customer agreed. Pulled unit out on floor protector. Checked drain pan and tube, found not at fault. Had customer dispense water from dispenser and found leak at inlet valve. and 1 WPW10270395 (INLET VALVE )"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near Pflugerville, TX 78660
Kayman
Job Details: 05/11/2021
Arrived onsite for oven with temp too high according to the inspector. I accessed and tested the ovens sensors and they tested good. I ran temp checks on the unit and found the upper oven at about 23 degrees too high. The customer had mentioned that it often burns or over cooks chicken I went ahead and adjusted both ovens - 20 degrees. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC4
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2021
Arrived on site to install previously diagnosed parts. I installed a new gear case and slider. I then tested the unit in diagnostics and ran a high spin and fast agitate. Abnormal noise is no longer present. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78738
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of unit leaking when ice maker was on, found leak coming from ice maker fill tube, I replaced fill tube, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB0
Near Manor, TX 78653
Kayman
Job Details: 05/11/2021
Arrived onsite for dishwasher not cleaning dishes. After inspection I found F4E3 stored in the control. I ran the full diagnostics cycle and found the sump and motor clicking and grueling but not washing. I replaced the sump assembly and tested the unit. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW20
Near Liberty Hill, TX 78642
Lou
Job Details: 05/11/2021
"Arrived on site to inspect refrigerator water filter not removing. Upon further inspection, I found the water filter jammed into the filter housing and would not release upon pressing the button. I was able to get the filter out and tested with a new filter and unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Mustang Ridge, TX 78610
Andrew
Job Details: 05/11/2021
"Arrived on site to test unit for unresponsive UI. Voltage is correct to UI. Cycled power to unit and UI is now operating as designed. Advised customer to connect unit to WiFi for updates. Tested unit to 350, unit works good. If issue continues recommend replacing UI. Job complete."
We serviced a
KENMORE REFRIGERATOR
Model 106.5177351
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found refrigerant leak in fresh food evaporator.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Dripping Springs, TX 78620
Robert
Job Details: 05/11/2021
Arrived on job to take pictures of frame damage.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/11/2021
Arrived on site for MW not heating /arching. Placed a cup of water inside for one minute and water wasnt hot. Removed microwave from wall and opened up. Found dampener corner was bent downwards and nearly making contact with new blower. Found excessive amounts of grease inside cavity. Wires from diode to capacitor to transformer were burnt and damaged. Will be ordering a transformer (includes new wires) to return with all parts I arrived with today to complete the repair. Also ordering a new dampener due to the original dampener being badly bent. Office to reschedule ticket once transformer and dampener arrive. ; ordrng 1 W10843943 (Dampener) and 1 W10836753 (Transformer)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Tommy
Job Details: 05/11/2021
Arrived onsite for unit not heating. Upon arrival found unit element was not plugged in correctly with good connection. Plugged and proceeded to test unit. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78734
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of freezer door not closing properly, I found bottom of freezer door was catching on cabinet, I adjusted hinges, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Georgetown, TX 78628
Lou
Job Details: 05/11/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit plugged in and turned on and both compartments warm. A recent sealed system repair was completed. I removed the evap cover and using my black light I inspected the evaporator for any leaks and found none. Pulled unit out and removed back cover and using my black light again, I checked the sealed system for any leaks and found a leak on the condenser line at the lokring connector. Also found a small leak at the access valve. I removed and replaced the UV drier, access valve and made a coupler to replace the lokring and then vacuumed the system and it held pressures. Charged the system with 4.0oz of R134a refrigerant and tested pressures. Unit held the charge and the evaporator had a good frost pattern on it. Unit is cooling and operating as designed. No water connections to the unit, job completed."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2021
"Arrived on site for a washing machine leaking. Upon arrival the customer stated they believe the valve where the water comes in is cracked and the water seemed to be coming directly from below the unit. I gained access to the bottom of the unit and did not see and damage to the bellow. I then put the unit into diagnostics mode and found stored error codes F0E3 for overload and F0E5 for off balance load. I then ran activated the cold and hot valve and found water coming out of the housing/valve rapidly. I found the housing assembly needing replacement with the valve. The customer also stated she hears a loud screech or thump when in spin. I manually activated the high spin and found no abnormal noise. I advised the customer on her error codes and walked her through proper loading via user care guide. . ; ordrng 1 W11172234 (Inlet Housing) and 1 Research (Pressure Tube)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78681
Jimmy J.
Job Details: 05/11/2021
Arrived on site for washer agitator not responding. Found actuator came out of cam splutch assembly. Removed actuator and installed new actuator. Placed in diagnostics and F7E5(shifter fault) came on. No other error codes came on. Cleared error code. Ran through auto diagnostics and completed all cycles. No leaks detected. Job completed.
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWB3
Near Lakeway, TX 78734
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of unit not cleaning properly, found filter and screen were completely clogged and never been cleaned. I removed filter and screen and cleaned both parts, unit passed all tests in diagnostic mode. Instructed customer to clean filter and screen every once and a while as well as run cleaning solution through unit every couple of months."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78723
Scott
Job Details: 05/11/2021
Arrived on site for gas range leaking . Found left front when burner was turned to low position flame would go out . Readjusted valve screw . Burner is now properly holding flame in all positions . No gas leaks detected at time of service. Job complete .
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Austin, TX 78745
Jacob
Job Details: 05/11/2021
"Arrived onsite for unit continually spinning. Customer said they washed a queen size quilt when the unit keep spinning with 1min remaining for 1hr, but said that they haven?t seen that issue back since then. Gave customer instruct on proper loading and how the unit uses water when washing and the amount of soap usage. Put unit In diagnostics, got no error codes stored. Ran automatic diagnostics. Unit passed with no issues. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78748
Leonardo
Job Details: 05/11/2021
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near Austin, TX 78617
Jacob
Job Details: 05/11/2021
Arrived onsite to replace switch to unit. Replaced far right switch. No light staying on. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near San Marcos, TX 78666
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for not locking, upon inspection found the strike broken causing issues. Replaced strike per last visit and tested. Complete"
We serviced a
KITCHENAID RANGE
Model KCGS556ESS02
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a cooktop that won't light. Found center burner orifices stripped preventing conversion. Holder and lp kit will be needed to complete repairs. Office to set return appointment. ; ordrng 1 WPW10639175 (Orifice holder) and 1 W10853432 (Lp kit)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2021
Arrived on site to install previously diagnosed parts. I turned the unit off at the breaker and installed the parts. I then powered the unit back on and preheated the unit. I monitored the temperature with my thermocouple and found the unit now heating as designed. Call complete.
We serviced a
GE DRYER
Model GTD42EASJ1WW
Near Dripping Springs, TX 78620
Robert
Job Details: 05/11/2021
Arrived on job for inspection and cleaning. Found the belt broken and dryer not working. Unable to find belt in parts.; ordrng 1 BELT
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2021
"Arrived on site for a refrigerator not making ice. I tested the temperatures and found the FC at 0?F, the RC at 40?F after being opened for a little bit, and the ice box at 17?F after being opened for a little bit. I then gained access to the IM and found 10VDC from black to red pins on molex when it should be 12VDC, indicating a possible inner door UI issue. I also found when it test 120 in diagnostics the unit would get into 02 break position and nothing would happen. Per tech sheet it should time out after 60 seconds and throw an error code but it never did. I activated the valve to the IM and it worked as designed. I advised him that we will install the IM first and may need to also install the UI. . ; ordrng 1 W11330486 (Inner Door UI) and 1 W11115534 (Icemaker) and 1 W10810008 (Ice Box Switch)"
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Austin, TX 78730
Kevin
Job Details: 05/11/2021
"Arrived on site and replaced four remaining torx screws, found propane orifices were not moved over to the new orifice holders when they were replaced. . ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78752
Scott
Job Details: 05/11/2021
"Arrived on site for dishwasher getting stuck in mid cycle . Ran diagnostics got 8-1 , 6-1,5-1 ,7-1,7-2 error codes . Checked all components associated with erro codes . All checked normal . Found triac failed on control ordering control. No water leaks detected at time of service . Call to set return .; ordrng 1 W10854215 (CONTROL)"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS0
Near Round Rock, TX 78664
Wesley
Job Details: 05/11/2021
Arrived onsite and found unit operating with heating failure. Ordering mag cap and diode to repair. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Bertram, TX 78605
Cliff
Job Details: 05/11/2021
Arrived on site to replace previously ordered parts for freezer. Due to location of unit was unable to properly braze lines because of wind. Homeowner will relocate unit to a suitable location for repairs. Compressor is no longer sealed and will need to be reordered. Office to set appointment for two hours.; ordrng 1 WPW10507886 (Compressor)
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Austin, TX 78757
David Z
Job Details: 05/11/2021
Arrived on site to install previously diagnosed parts to resolve non cleaning dishwasher and broken upper track. Replaced inlet valve and upper right rack adjustor. Retested unit and found unit is now filling properly and working as designed. Call complete. No water leaks found.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Taylor, TX 76574
Wesley
Job Details: 05/11/2021
Arrived onsite and replaced the latch due to codes indicating latch failure. Advised customer on repair. All checks good during testing.
We serviced a
MAYTAG WASHER
Model MHW8630HW0
Near Austin, TX 78703
Jacob
Job Details: 05/11/2021
Arrived onsite for UI panel not responding and acting erratically. Looked at the unit. Once powered on the unit started to act on its own. Customer was able to call an install company to come out pretty quick to remove the washer to make accessible to work on and replace UI panel. Replaced UI panel. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Austin, TX 78733
Kevin
Job Details: 05/11/2021
"Arrived on site and did not find any issues with door gaskets on either oven. Condensation and food drips on the interior of the door is not a functional repair and its not covered. Did not find any issues with oven, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near Austin, TX 78733
Kevin
Job Details: 05/11/2021
"Arrived on site and inspected dishwasher and found one LED is out on the control panel, after replacing it dishwasher is correct,
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 05/11/2021
"Arrived on site to inspect range light not turning off. Upon further inspection, I found the unit being a microwave/oven wall combo unit and corrected the model/serial numbers on the ticket. Found unit in demo mode and placed into diagnostics and completed a factory reset. After resetting the unit, I found the oven light continued to stay on and also found the unit heating without placing the unit into Bake/Broil mode. I cycled power to the unit and retested and unit continues to fail. I am ordering the console and main control and office to schedule turn service. Unit power left turned off and a note left on the unit to remain turned off until repair can be completed due to safety. ; ordrng 1 W11297728 (Console SS) and 1 W11261167 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSF26C4XYY00
Near Austin, TX 78746
Kevin
Job Details: 05/11/2021
"Arrived on site and inspected refrigerator and found customer has removed water filter, replaced filter and dispenser at this time is operating normally. Customer experienced dispenser stopped working for several days. Inspected icemaker and found it is jammed by ice cubes that did not drop out of the tray properly. Cleared Icemaker and After manually cycling it motor is operating normally and it filled with water. Requested that customer continue to monitor both operations, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78745
Luis
Job Details: 05/11/2021
"Arrived on site for ice forming in freezer. Found gap on upper portion of freezer gasket light showing with door closed,remolded upper portion of gasket checked door seal good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Austin, TX 78739
Leonardo
Job Details: 05/11/2021
Arrived on site to test unit for unit leaking. Test unit and found fill valve leaking on left front side. Replaced fill valve test unit and unit test good no leaks present at this time job complete.
We serviced a
GE MICROWAVE
Model HVM1750DP1WW
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2021
Arrived on site to install previously diagnosed parts. Upon further inspection I found cracks on the plastic on the MW and I showed/advised the customer of my findings. I attached the pics to quick-pic. I unplugged the unit and installed the new control and console. I found the new console had a small scratch. I showed the customer this and she said the scratch was fine and there was no need to order a new one. I then tested the unit with a cup of water and ran a 30 second cycle four times. The unit is working as designed and heating. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Kayman
Job Details: 05/11/2021
Arrived onsite for range with feet missing or bent. Upon inspection I found the right side foot bent out of shape and the left side foot gone completely. I replaced the left side foot and the customer provided a right side foot that the manufacturer had sent them. I replaced that one as well and made sure the unit was level. No gas leaks detected during time of service.Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near San Marcos, TX 78666
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for not spinning fan quietly, upon inspection found the unit was hitting metal foil, fixed install and tested. Complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78737
Robert
Job Details: 05/11/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Leander, TX 78645
Justin
Job Details: 05/11/2021
"Arrived on site for a washing machine not draining. Upon arrival the customer stated the real issue was the unit would fill up and rain. No spin or agitate in the cycle, but she would hear a clicking sound. I put the unit into diagnostics mode and found stored error code F7E6 for motor fault. I put the unit into diagnostics mode and ran a test cycle and it ran through as designed, but on agitate it sounded a little slow. I then manually activated high spin and fast agitate and it worked as designed. Yet again the agitate sounded off. I gained access to the bottom of the unit found everything looked good. I found correct 120V at the wall. The basket turns freely as well. I gained access to the control and put my multimeter probes in J2-4 to J2-6 and ran a slow agitate on the unit. During this I had a large range of fluctuating voltage on VAC. I did the same test on J2-4 to J2-5 and the same issue occurred. The unit should get 120V during this. This indicates a bad control not sending proper voltage. I replaced the control and ran the same VAC test again. It was still having this issue. However, I did find the correct voltage for spin on the same pins. Per tech sheet the unit is 1/3 HP and the motor at those pins should ohm to 3.5-6 and the are both almost 2 ohms over.. I am ordering the cap, motor, shifter, harness, and another control. Office to reschedule. ; ordrng 1 W11498797 (Control) and 1 W11497303 (Motor) and 1 W10913953 (Shifter) and 1 W11428524 (Capacitor) and 1 W11450611 (Lower Harness) and 1 W10694685 (Upper Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Leander, TX 78641
David S
Job Details: 05/11/2021
The complaint is the cooktop isnt sparking again on the cooktop. I gained access to and replaced the main harness. I tested voltage at the main harness and found it good. I tested the unit and found it not sparking still. I tested continuity through the switch harness and I found good continuity on all switches. I tested continuity to the igniters and found good continuity. I am ordering the spark module to complete; ordrng 1 WP6610341 (Spark module)
We serviced a
MAYTAG WASHER
Model MHW7000AW2
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/11/2021
"Arrived on site for washer leaking durning cleaning cycle. Inspected unit and work area. Found traces of water from air vent. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 no water entering washer. Ran test cycle and monitored operation. Found water level good and all function on inlet valve are working. Found drain pump louder than normal. No leaks detected during service mode. Ran unit on cleaning cycle in attempt to get unit to leak. Inspected underneath unit and found dust, indicator of no water leaks from underneath unit. On,y traces of water were from air vent. Informed customer next cleaning cycle to inspect by air vent. All tested good, no water leaks detected
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Hutto, TX 78634
Kayman
Job Details: 05/11/2021
Arrived onsite for refrigerator with frost in the freezer. After inspection I found a small amount of frost on the right side of the bins and door of the FC. I found the FC at 8 and the RC at 38. I did not see any frost anywhere else in the FC. I found a very small gap in the upper right corner of the gasket so I adjusted the brackets and it helped close the gap. They had a complaint of a humming or vibrating noise so I tested all fans and compressor in diagnostics but could not recreate any abnormal noises. I added some adhesive between the chassis and liner of the unit where the frost was forming in case air was getting through that way. I called techline to report TJ gave me SR#7730729950. Job complete.
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Austin, TX 78732
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of unit not starting, found broken start button holder, I replaced button holder, unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam and both parts will need to be replaced to complete repairs. ; ordrng 1 WPW10006384 (Belt)
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Leander, TX 78641
Tommy
Job Details: 05/11/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced door interior, and tested, unit is now making contact and turning lights off as designed. Job Completed."
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Austin, TX 78739
Robert
Job Details: 05/11/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Dryer heating and noise level normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78749
Luis
Job Details: 05/11/2021
"Arrived on site for no ice. At time of visit ice bucket full,ice forming in icemaker mold."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW6
Near Austin, TX 78747
Leonardo
Job Details: 05/11/2021
Arrived on site to test unit for not heating. Test unit and found high voltage making loud noise and sparking. Will order new cap diode and magnetron. ; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W11493410 (Magnetron)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Austin, TX 78738
Robert
Job Details: 05/11/2021
Arrived on job for complaints of ice maker not working properly and temperature in freezer warm. Customer said the freezer temperature will warm am stuff started to thaw and then re freeze. Ice maker will make ice then melt. Found the deli control changed settings if I touched area around control. Ordered complete cover it includes harness. Should also replace control HV.; ordrng 1 WPW10732682 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/11/2021
"Arrived on site to install previous diagnosed parts. Gained access to RC evaporator and removed failed thermistor and hard wired new thermistor. Installed new fan scroll and cover. Removed UI and installed new. Powered unit on and tested operation. Performed diagnostics mode and tested tested circuit. All tested good, no water leaks detected. Spoke with customer on temperature recommendations."
We serviced a
GE WASHER
Model GFWR4800F2WWNO
Near Burnet, TX 78611
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a washing machine that is not cycling. Tested unit and found stator shorted and knob broken. They will need to be replaced to complete repairs. Also will bring control in case needed..; ordrng 1 WH02X10404 (Motor) and 1 WH12X26034 (Control) and 1 WH01X10748 (Knob)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Jonestown, TX 78645
Justin
Job Details: 05/11/2021
Arrived on site for a range not reaching proper temp. Upon arrival the customer stated that the unit would not thoroughly cook a pizza and it would take significantly to long. I put the unit into diagnostics and found no error codes. I preheated the unit and found the average temp while set at 350?F to be 355?F. I called techline and spoke to Anthony and received SR# 7730735593. He advised advising the customer on letting the unit preheat roughly 15 minutes longer after the beep and trying different rack positioning. I also advised the customer that if the temp or cycle is changed during use then you have to press start again otherwise it will stop.Call complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Briarcliff, TX 78669
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of control buttons stuck behind frame, I adjusted control housing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78727
Scott
Job Details: 05/10/2021
Arrived on site for freezer not cooling . Found ice had build up on evap due to door not sealing properly due to rails failing . Ordering rails . Call to set return ; ordrng 2 WPW10120018s
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Georgetown, TX 78633
Lou
Job Details: 05/10/2021
"Arrived on site to inspect microwave/oven wall unit MW not working and having a burnt smell. Upon further inspection, placed a cup of water inside the microwave and tested for 30 secs. Immediately, I could hear something electrical and a burnt smell odor. Cycled power to the unit and pulled it from the cabinets and got access to the controls. Cycled power and tested again and found the inverter board was shorting out. Cycled power and removed the magnetron cover and found where the inverter board had shorted. Removed and replaced the inverter board and retested. Unit is operating as designed. Job completed"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near New Braunfels, TX 78132
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not allowing selections, upon inspection found the unit was working normally but had multiple ACU miscommunication errors, will need to order and replace ACU and UI together. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10830753 (panel-cntl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78132
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit was not wired correctly. Rewired and tested. Complete"
We serviced a
JENN-AIR RANGE
Model JJW3830DS00
Near New Braunfels, TX 78132
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not allowing selections, upon inspection found the stuck key error, customer had been reseting with no changeComplete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78746
Kevin
Job Details: 05/10/2021
"Arrived on site and inspected dryer and found airflow is partially restricted. Recommended to homeowner that vent to the exterior of the home be inspected/cleaned to improve experience. Took one picture of vent tester. Dryer will still give a reminder to check the lint screen, this is only a reminder not an error. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Wesley
Job Details: 05/10/2021
Arrived onsite and found loose connection to the heater underneath the unit. Corrected connection. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 05/10/2021
Arrived onsite for wall oven with tech console issues. I confirmed that the unit is stuck in control lock mode. I replaced the UI console and main control. The customer was able to get the unit connected to WiFi while I was onsite but I left the whirlpool wifi connects teams number. The unit began to preheat as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Copperas Cove, TX 76522
Al
Job Details: 05/10/2021
Arrived on site and inspected freezer lighting.Confirmed the complaint and found the freezer module was defective and not working.Order W11449273 module.Office to schedule return services due to part availability bulb is PSP item.Needs more work ; ordrng 1 W11449273 (Freezer Module bulb)
We serviced a
ROPER RANGE
Model FEP320KW0
Near Killeen, TX 76541
Al
Job Details: 05/10/2021
"Arrived on site and inspected roper range with burner and oven temperature issues.Confirmed both and corrected the burner by straightening the prongs on the element and found burner now works properly.On the ice issues, the unit heats
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Moody, TX 76557
Jonathan M
Job Details: 05/10/2021
"Arrived on site for refrigerator that?s making a popping sound. Inspected unit and work area. The customer advised that the unit is not making a grinding or squealing sound but that one is icemaker drops ice, it pops like the heater inside the icemaker isn?t working. Jump to the icemaker and could not replicate the customers concern. The customer was complaining about the unit all around due to several issues he had with the unit since it?s been installed including the unit being on level. ;
We serviced a
MAYTAG DRYER
Model MED5630HW
Near Temple, TX 76502
Tyler
Job Details: 05/10/2021
"Arrived on site for dryer not working. Upon arrival found unit would not turn on. Checked for proper voltage at outlet. Found only 80 volts being received. Inspected hardware inside dryer. Found no visible issues with hardware. Recommended to customer to get an electrician out and after if she had any other issues, to contact us. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Holland, TX 76534
Tyler
Job Details: 05/10/2021
"Arrived on site for a washer not turning on. Upon arrival I found in diagnostics a F5E2 (lid lock fault). Upon further testing, found proper dc voltage going to latch, but not registering unit being locked. Replaced lid lock and factory reset the unit. Found unit fills, agitates, drains without any issues. No leaks before, during, or after repair. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area.
We serviced a
FRIGIDAIRE OVEN
Model FEF366EMC
Near Killeen, TX 76543
Al
Job Details: 05/10/2021
"Arrived on site to inspect the oven with no power.Confirmed the complaint and checked voltage from the wall and got 122/121/243.Also checked voltage at the control and found the unit control was the issue, and was dead.Ordering the main control and overlay Also found the front right burner is defective and had no continuity.Needs more work ; ordrng 1 316419141 (Overlay) and 1 316418200 (Control (ES300))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Waco, TX 76705
Jonathan M
Job Details: 05/10/2021
Arrived on site for a refrigerator that will make ice. Inspected unit and work area. Took temperature in the freezer and found the freezer sitting at 3?F. Went to jump icemaker and found the icemaker off. Turned on the icemaker and the icemaker began to harvest. The unit cycled and refilled. Removed water from the icemaker and jumped the unit again. The unit did a full harvest again and refilled. Advise customer of issue and how to avoid future issues with the icemaker. Unit is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Temple, TX 76502
Tyler
Job Details: 05/10/2021
Arrived on site for ice machine not making enough ice. Upon arrival ran diagnostics and found unit cycled through each setting fine. Upon arrival Id also found ice sheet on heater grid but grid wasnt melting ice properly. Called whirlpool techline after finding ohm resistance to grid was 5.5ohms and voltage was 11 ac volts to grid. Techline says both of these reading are within specs but that we should return with new heater grid. Heater grid has not been melting ice and is instead causing ice to melt natural land not fill inner cavity quick enough. Techline Sr# 7730713173. Office will need to reschedule due to availability apart currently being out of stock; ordrng 1 W10919199 (Cutter grid)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Temple, TX 76504
Tyler
Job Details: 05/10/2021
"Arrived on site for washer not spinning clothes out well enough. Upon arrival entered diagnostics. Found F7E6 (motor fault). Upon further inspection, found that the actuator shaft had popped out of place. Installed new actuator based off old design. Ran multiple diagnostic tests. Found unit functioning as designed. Unit now spins clothes out thoroughly. No leaks before, during, or after repair. Call complete."
We serviced a
KENMORE REFRIGERATOR
Model 253.9280213
Near Killeen, TX 76549
Al
Job Details: 05/10/2021
Arrived on site and on a 2/2 to inspect an upright freezer icing over onto the freezer floor.Confirmed the complaint and found the drain tube also clogged causing the issues.Used my steamer to melt and clear the ice buildup.Reassembled and unit tested as designed.Customer satisfied.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Waco, TX 76710
Jonathan M
Job Details: 05/10/2021
Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found unit turning on but then with immediately turn off the compressor. Found proper voltage going to the compressor. Replaced starting device and tested unit. Unit began running and cooling as designed without turning off the compressor. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76549
Al
Job Details: 05/10/2021
"Arrived on site and inspected top rack of dishwasher failure.Confirmed, removed and replaced the adjuster.Reassembled and unit tested as designed.JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Kingsland, TX 78639
Cliff
Job Details: 05/10/2021
"Arrived on site to diagnose a washer that will not agitate. Found actuator slipped of cam, and replaced it per service pointer. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL DRYER
Model LGN2000PG0
Near Round Mountain, TX 78663
Cliff
Job Details: 05/10/2021
Arrived on site to diagnose a dryer that has a bad seal. Found rear felt torn and replaced it. All is working properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/10/2021
Arrived on site to diagnose a dishwasher that had a burning smell. Found something had gotten on heater during dry cycle and has burnt off. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78681
David S
Job Details: 05/10/2021
Arrived on site for fridge making a noise. I inspected the unit and work area. I spoke to the customer and found out the noise starts and stops when the door is opened and closed. I tested the evaporator fan and found out that is the noise. I spoke to the customer about the fan noise. And how it is normal. Its not being blocked by ice or hitting anything. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Hamilton, TX 76531
Jonathan M
Job Details: 05/10/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced user interface and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near San Marcos, TX 78666
Andrew
Job Details: 05/10/2021
Arrived on site to test unit for UI resetting at midnight and customer has to input date and time. Replaced UI and advised customer to connect unit to WiFi. Also advised customer on service pointer W11525554. Unit heated to 350 no issues. Job complete.