Near Waco, TX 76706
Jonathan M
Job Details: 03/10/2021
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for a washing machine that’s not agitating. Inspected unit and work area. Customer advised that they ran through a load of carpet rugs and the machine went off balance and would not work after that.Placed unit in service diagnostics and found an F7 E5 (shifter fault) and F0 E5 (off balance load) error codes. Test at the unit in a manual agitation and found the shifter not making it to the agitation cycle. Replaced actuator and tested unit. Unit is now working as designed. Call complete.
Near Temple, TX 76504
Jonathan M
Job Details: 03/10/2021
REFRIGERATOR KITCHENAID KSRS25FGBL02 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed compressor cover and found the wire harness modified to fit a three-in-one starting device. Spoke to CS and was advised that we would need to order the harness and the capacitor for the starting device for repair. The harness is out of stock so the office will need to contact American home shield for further assistance with authorization as well as parts. If parts are found and authorization is given, please schedule return visit for at least two hours.; ordrng 1 2188346 (WIRE HARNESS)"
Near Liberty Hill, TX 78642
Cliff
Job Details: 03/10/2021
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to diagnose a range that is not heating properly. Tested unit and found loose connection at terminal block causing inconsistent operation. Rewired connection properly and tested unit. Found all is functioning properly at this time.
Near Copperas Cove, TX 76522
Al
Job Details: 03/10/2021
MICROWAVE MAYTAG MMV4205DE1 "Arrived on site and inspected microwave door issues.Confirmed, removed and replaced the door.Customers daughter was on site and tested operation of the door no was satisfied.Job completed."
Near Waco, TX 76708
Jonathan M
Job Details: 03/10/2021
REFRIGERATOR GE GSH25JFTFBB Arrived on site for a refrigerator that had no power. Inspected unit and work area. Customer advised that his wife heard a pop and the refrigerator would not come on. Checked voltage at the wall and did not find any voltage. Plugging it into another kitchen outlet and the unit began running and working as designed. Advise customer that the issue is probably with his outlet. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 03/10/2021
RANGE GE JBS27SH1SS "Arrived on site and inspected burned out front right terminal and element.Confirmed, removed and replaced both.Unit now working to customers satisfaction.Job completed"
Near Copperas Cove, TX 76522
Al
Job Details: 03/10/2021
DRYER AMANA NED4655EW1 Arrived on site and inspected clicking noise from dryer.Confirmed the complaint and removed and replaced repair kit.Reassembled and unit tested to customers satisfaction.Job complete
Near Cedar Park, TX 78613
David S
Job Details: 03/10/2021
RANGE GE JGB660SEJ1SS "Arrived on site for left 2 burners not lighting. I inspected the unit and work area. I tested the electrode and found the, all with good continuity. I found the spark module bad. I quoted customer part 43.75 service and labor $264.99 plus tax. The customer agreed. I am ordering the spark module reschedule. ; ordrng 1 WB13X24741 (Spark module)"
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/10/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for microwave not powering on. Inspected unit and work area. Found only left mounting bolt installed. Found 20 amp fuse opened. Removed fuse and installed new. Found no voltage to control. Found failed noise filter not sending voltage out. Replaced filter and tested voltage to control and found 120 volts at P1 pin 1 and 3. No display, will need to control panel with control. Office to schedule appointment when ETA is available on parts.; ordrng 1 W11184551 (PANEL CONTROL) and 1 W11342846 (CONTROL )"
Near Del Valle, TX 78617
Jacob
Job Details: 03/10/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite to replace parts. Upon taking the unit apart. The screws in the hub for the spin basket had stripped immediately. Could not go any further with service. Need to order all parts for replacement. Customer would like same tech back again. ; ordrng 1 REQUEST (2 MAN) and 1 REQUEST (2HR) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11219115 (OUTER TUB) and 1 W11239857 (belt) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter)
Near Leander, TX 78641
David S
Job Details: 03/10/2021
MICROWAVE WHIRLPOOL WMH53521HZ1 Arrived on site to install previous diagnosed parts. I installed the interlocks and the fuse. I reassembled the unit and tested it. I found it working as designed. With no errors coming up. Job complete
Near Briarcliff, TX 78669
Brandon
Job Details: 03/10/2021
MICROWAVE KITCHENAID KEMC308KSS04 "Arrived on site for customer complaint of unit burning things, found unit had been calibrated 10 degrees over factory, I reset calibration and unit tested good.
Near Georgetown, TX 78626
Jonathan S
Job Details: 03/10/2021
DRYER SAMSUNG DVE50R5200W/A3 "Arrived on site for dryer not heating. Inspected unit and work area. Performed diagnostics and tested operation. Measured incoming voltage and found at 240 volts. Disassembled unit and tested fuses and heating element. Found failed heating element. Removed failed element and installed new. Assembled unit and tested operation. All tested good.
Near Leander, TX 78641
Lou
Job Details: 03/10/2021
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven not heating and cooktop burner not igniting. Upon further inspection, I tested the cooktop and all burners operated as designed. Checked the front left burner cap and found residue on the underside of the cap. Recommended that the customer keep the caps and ignitor clean and dry in order to operate correctly. Tested the bake/broil ignitor and it failed. Removed the back panel to test the ignitor and found the harness the valve was burnt. Re-wired the harness and retested and unit is operating as designed. Tested temps and the oven is within range of test temps of 350 degrees. I found the oven door gasket is bad and will need to be replaced. I am ordering the gasket and CNOTE-LSO OER CUSTOMER REQUEST. Scheduled return service for 03/17/21. No gas leaks detected during service.; ordrng 1 WPW10535778 (Door gasket)"
Near Buda, TX 78610
Leonardo
Job Details: 03/10/2021
RANGE GE JB855SP4SS Arrived on site to test unit for broken cooktop. Found thermal break replaced cooktop test unit and unit test good job complete.
Near Georgetown, TX 78633
Lou
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker and it passed. I tested voltage to the fill tube heater as I found the fill tube frozen again. Fill tube heater is getting 125V and is showing continuity. While testing the unit, I lost power to the unit. Checked the breaker and it was on. Cycled power to the unit and it took several times to get the unit to power back up. While testing voltage at the power board, the unit came back on, but the interior lights, UI and deli UI failed to come on. Unit is cooling at this time. I am ordering the power board and ice maker and scheduled return service . No water leaks observed during service.; ordrng 1 W10830278 (Power board)"
Near New Braunfels, TX 78132
Andrew
Job Details: 03/10/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to replace control per techline. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
Near Lakeway, TX 78738
Luis
Job Details: 03/10/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site for no ice. Removed bin found tray not in home position,reset icemaker ran diagnostics icemaker passed harvest ran fill test passed."
Near Manor, TX 78653
Andy
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Arrived on site for dishwasher not drying properly. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78705
Jacob
Job Details: 03/09/2021
REFRIGERATOR GE ziss420drjss Arrived onsite for unit not cooling/freezing. Unit was room temperature. Upon testing for voltage. Inverter board was getting the correct voltage but no ohms were starting up the compressor. Changed the control board. Turned the unit back on. Heard compressor come on. Unit felt like it was cooling. Let customer know to give the unit about 8 to 9 hrs to make sure the unit is cooling properly. No issues at this time. Job complete
Near Cedar Park, TX 78613
David S
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for freezer icemaker not working. I inspected the unit and work area. I put the ice maker through harvest and found it showing the ice bin is full even though it is empty. I ran the ice maker valve and found it filling with water. I inspected the icemaker and found the lever stuck and not moving at all. The ice maker is under a one year part and labor warranty. I replaced the ice maker and retested everything. The unit is now working as designed. Job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/09/2021
DISHWASHER GE GDT225SSL0SS "Arrived on site to install previous diagnosed parts. Removed failed rack assembly and disassembled rack. Assembled new rack and installed. Added lower wheels on bottom rack. Performed diagnostics mode and tested operation. All tested good, no water leaks detected."
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/09/2021
OVEN WHIRLPOOL GBS307PRY01 "Arrived on site for oven not heating after running self clean. Inspected unit and work area. Powered unit off at circuit breaker. Gained access to control and measured TOD and found opened/ failed. Gained access to TOD and confirmed failure. Will need to replace TOD.Removed failed TOD and installed new. Assembled unit and powered on. Tested n normal operation mode. All tested good.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to install previously diagnosed part. Found dampener still knocking when I arrived. Removed dampener and installed new dampener. Tested in diagnostics and dampener is opening and closing without making the knocking noise. Job completed.
Near Austin, TX 78750
David Z
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site to diagnose refrigerator that customer said ice cubes were sometimes getting stuck in the door chute. Checked door chute and ice door and found both clear and ice door sealing. The ice cubes look to be rather large, but not enough to cause concern. I checked the cubes in the mold and found they are forming and filled to the proper level, and it doesnt look like the icemaker is overfilling. Cleaned scale buildup on ice chute door to remove any potential air leaks. Researched bucket and aligned rails and tightened to remove any lean. All is now working as designed. Call complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 03/09/2021
DRYER MAYTAG n/a "Arrived on site to inspect dryer for not drying clothes correctly, upon inspection found the vent clogged, cleared behind and near the wheel. All functions returned. Complete"
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ02 Arrived on site for refrigerator that’s not dispensing water. Inspected unit and work area. Customer advised that the unit is dispensing water but he was asking customer service if it could fill faster. Tested the unit and the unit was operating as designed. I advise the customer that the Phil speeds are going to be determined by the water pressure on the unit. The customer advised that the water pressure at his house was seemingly OK but that his old house seem to have higher water pressure. Unit is working as designed. Call complete.
Near Austin, TX 78752
Scott
Job Details: 03/09/2021
WASHER WHIRLPOOL WET4027HW0 "Arrived on site , replaced latch . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78731
Chase
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site. Installed new dishwasher panel and nameplate. Job complete
Near Austin, TX 78728
Wesley
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for display glitching. Having count down issues and not chiming. Unit would run without counting down indefinitely until interrupted by opening the door. Secured ui harness to correct issue. Performed factory reset and tested unit thoroughly. No error codes. All checks good. Advised customer on repair.
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/09/2021
DRYER MAYTAG MEDB850WQ0 "Arrived on site to replace control from previous diagnosis. Verified control was needed. Replaced control and console now responding but motor not engaging. All components tested good. Spoke with techline and recommended replacing console as well control.
Near Austin, TX 78759
Scott
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site ,replaced fresh food door . Used silicon on gaps in liner . Adjusted gasket with permagum. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78702
Jacob
Job Details: 03/09/2021
DISHWASHER GE GDF610PMJ2ES "Arrived onsite for unit not drying dishes properly. Checked continuity to heating element, continuity was good. Put unit in diagnostics, found not error codes. Let customer know that this particular unit is a plastic tub and will not dry as effectively as a unit with a metal tub. No leaks at this time. Job complete"
Near Georgetown, TX 78633
Chase
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDPM354GPS0 Arrived on site. Removed existing dishwasher and installed new unit. Tested and checked for leaks. No leaks. Job complete
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/09/2021
OVEN JENN-AIR JJW2830IL00 "Arrived onsite for F6E4 error code. Upon arrival found unit fans operating as designed tested unit console, found console intermittently communicating, having some button issues, ordering console and returning with control and console. Office to reschedule.; saved tckt"
Near Lago Vista, TX 78645
Lou
Job Details: 03/09/2021
DRYER MAYTAG MED7230HW0 "Arrived on site to inspect dryer taking too long to dry. Upon further inspection, placed unit in diagnostics showing no error codes. Customer advised that they use the Regular dry cycle and clothing doesnt get dried. Removed the front panel and tested on a Regular cycle and found the element cycling as designed. Placed in a Timed dry cycle and found the element operating as designed. I made recommendations for use and care, as well as, which cycles work best and advised the customer that the unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78728
Wesley
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite and installed thermistor and control. Unit is now operating as designed. Advised customer on repair.
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator lights and dispenser not working. At time of arrival all Interior lights and dispenser operation will not work. Performed diagnostics mode and tested door switches and found opened when doors are closed. Gained access to main control and measured door switches, found door switches read opened and closed. Powered unit off to test switches. When powered back n lights and ice dispenser was working, no water. Called Whirlpool tech support and spoke with Andrew. Tested fan operation and measured voltage at control. Found all fans working. Found deli control responding as designed. Disconnected center mullion and tested water and found working. Center mullion is on a 120 volt circuit and does not seem to be issue. With all working will not be able to find shorted dc circuit. Informed customer to call back when failure reappears. All tested good, no water leaks detected during service."
Near Austin, TX 78717
David S
Job Details: 03/09/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave door not closing all the way. I inspected the unit and work area. I tested the door and found the hinges not closing all the way. I removed the door and reseated it into the hinges, I also adjusted the hinges so they tilt inward a little more. I tested the door several times and found it closing all the way every time. The unit is working as designed. Job complete."
Near Austin, TX 78703
Jacob
Job Details: 03/09/2021
REFRIGERATOR JENN-AIR JBRFR24IGX00 Arrived onsite for unit not dispensing water. Tested unit. Found that the dispenser cover button was not making good contact with the switch to dispense water. Ordered part. Office to reschedule ; ordrng 1 W11247958 (cover)
Near Kyle, TX 78640
Leonardo
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDF330PAHB4
Near New Braunfels, TX 78132
Noah D
Job Details: 03/09/2021
DRYER WHIRLPOOL WED85HEFC1 "Arrived on site to inspect dryer for stopping while operating, upon inspection found the plug full of ark spots. Customer will need new outlet. Complete"
Near Leander, TX 78641
Justin
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL MDB8959SKB0 "Arrived on site for dishwasher not draining. Upon arrival I found water still in tub and attempted to manually drain. Unit would not drain. I put unit into diagnostics mode and found stored error codes F9E1 for no drain, F8E2 for inlet valve problem, and F7E1 for no heat. I cleared the error codes. I then reset the unit at the breaker and tried to drain again. Still found no drain. I put unit into diagnostics mode again and ran a test cycle. The unit skipped drain and started running wash cycle. You could hear the washer performing as designed. At the end of the cycle it did not drain. I gained access to the pump and found it plugged in properly. I activated drain and found 120V goi g to it but drain not activating. Will need to replace drain. Ordering drain pump and will need office to reschedule.; ordrng 1 W11497943 (Drain Pump)"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to diagnose a dishwasher that is not draining. Found drain line kinked under sink. Adjusted line and all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78732
Brandon
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KORU06RSSS00 "Arrived on site for customer complaint of unit not cooling, found compressor and fans running, no frost pattern on evaporator, found sealed system leak.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for leaking, upon inspection found the washer leaking forward and the valve off center. Reconnected valve In the proper place on washer, lowered feet to center tub. Tested with no issues. Complete"
Near Austin, TX 78732
Brandon
Job Details: 03/09/2021
WASHER GE GUD27ESSJ0WW "Arrived on site for customer complaint of unit filling but not starting cycle, found motor and gearcase seized, I was able to break free the motor, but the gearcase was making a horrible noise,
Near Harker Heights, TX 76548
Al
Job Details: 03/09/2021
RANGE WHIRLPOOL WEE745H0FS2
Near Wimberley, TX 78676
Andrew
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS02 Arrived on site to test unit for doors not aligned. Found whole unit was not leveled. Leveled unit and customer said her main issue was left RC door was slightly sticking out. Advised customer unit needs to settle as it is now leveled perfectly. Door is not affecting operation of unit and is strictly cosmetic. No leaks detected. Job complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/09/2021
RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site to install previous diagnosed parts. Removed both front burners and installed new. Tested operation, found burners igniting but not as fast as back one. Called Whirlpool tech support and spoke with Bruce he stated that burner caps need to be changed with burner head. Installed burner caps and tested operation. All tested good.
Near Austin, TX 78738
Robert
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on job to replace previously diagnosed parts. After replacement test operation and washer working properly. No leaks detected at time of service
Near Liberty Hill, TX 78642
Tommy
Job Details: 03/09/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit heating to hot and needing calibration. Upon arrival calibrated unit and showed customer how to. Also spoke with customer on connecting unit to WiFi. Job Completed.
Near Austin, TX 78702
Jacob
Job Details: 03/09/2021
MICROWAVE GE JVM3160RF4SS Arrived onsite fo unit Tripping the breaker. Tested unit. Found that it would trip the breaker. Called GE tech line. Said there was a servicer bulletin for the door assembly and latch assembly to be replaced. Also all switches to the unit. Ordered door. Need authorization before returning for service ; ordrng 1 WB56X32785 (DOOR ASSEMBLY )
Near Round Rock, TX 78664
Kayman
Job Details: 03/09/2021
RANGE WHIRLPOOL WFE525S0JZ0 Arrived onsite for induction range with burners that wont stay on. Upon arrival I found the burners would cycle on and off as designed. The customer had a concern with the LF quick boil element cycling on and off too fast. I found the customers pans were warping at the bottom and not making full contact for proper heating. I explained the functions of the unit and that the pan needs to be flat on he bottom. I referred her to the user care guide and showed her different material pans will cook differently. The unit is working as designed at this time. Job complete.
Near Austin, TX 78757
Scott
Job Details: 03/09/2021
DISHWASHER FRIGIDAIRE FGID2466QF4A "Arrived on site for unit still not draining . Ran drain pump , could hear rattling . Took drain pump off and found several pieces of glass out of pump. Ran diagnostics wash , all checked normal. Job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 03/09/2021
REFRIGERATOR MAYTAG MSD2573VEB01 Arrived on site and inspected side by side refrigerator not cooling. The freezer was 78 and the ff section was 76.Found the compressor hadnt come on since the previous winter storm.R&R both the capacitor and start device and the unit compressor came on.I advised the customer to place a bottle water in the freezer compartment and when it freezes its ok to add food.Customer satisfied and job completed.
Near Austin, TX 78734
Brandon
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of unit not cooling properly, found freezer temperature -10 and fresh food at 28, found damper to be working properly, found failed control board and UI, I replaced and control, unit tested good."
Near Spring Branch, TX 78070
Andrew
Job Details: 03/09/2021
DRYER WHIRLPOOL WGD9500TC1 "Arrived on site to test unit for loud thumping/grinding noise. Previous company that was out failed to put unit back together correctly with missing screws, support clips and belt was on reversed. Found idler was not moving. Belt made grove in idler. Replaced idler, belt and support clips. Tested unit, unit works good. Customer was satisfied with improvement. Job complete."
Near Austin, TX 78746
Kevin
Job Details: 03/09/2021
DISHWASHER MAYTAG DWU9921BAB "Arrived on site and inspected dishwasher and found win drain is requested Dishwasher continues to spray/wash and never remove his water. Spoke with SW relay motor is the likely problem but may also need the control board. ; ordrng 1 902460 (Relay motor) and 1 99001001 (Control)"
Near Lago Vista, TX 78645
Lou
Job Details: 03/09/2021
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived on site to inspect dishwasher leaking. Upon further inspection, I placed unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no leaks. I removed the outer door panel and found the bottom sound insulator tucked into the reservoir at the bottom the door and soaking water and causing it to leak out the sides the door. I adjusted the insulation and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Killeen, TX 76549
Al
Job Details: 03/09/2021
REFRIGERATOR FRIGIDAIRE FFTR1821QB1 Arrived on site and inspected Frigidaire standard freezer top refrigerator bottom door issues.Confirmed the complaint and found the screws at the bottom of the refrigerator door were loose and causing the issues.I tightened the screws and unit now closes to customers satisfaction.I also tightened the door handles on both freezer and refrigerator.Job complete
Near Austin, TX 78744
Kevin
Job Details: 03/09/2021
WASHER GE GFWR4800F0WW "Arrived on site and inspected washer and set it to wash on a normal cycle and found washer began load sensing. Customer states it did not get this far over the past several days after repair was completed. Stopped load and added clothes and reset cycle and it is progressing through load properly again. Observed it until Inlet water turned on. Took a small video and added it to KB/AHS, job complete"
Near Elgin, TX 78621
Andy
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS325FDAB05 Arrived on site for refrigerator still not making ice. Tested and inspected unit and found water fill tube for ice maker frozen over. Defrosted and cycled ice maker and Ice maker cycled and filled properly. All operations are normal. No water leaks present at time of service.
Near Spring Branch, TX 78070
Andrew
Job Details: 03/09/2021
OVEN KITCHENAID KEBC107KSS04 "Arrived on site to test unit for “close door” light. Found bad door latch. Replaced door latch, tested unit, unit works good. Customer just purchased home a couple weeks ago so walked customer through features of product. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 03/09/2021
RANGE WHIRLPOOL MER8800FZ1 "Arrived on site to inspect cooktop for a thermal crack, I found the glass was cracked and causing issues, replaced cracked glass Complete"
Near Jarrell, TX 76571
Jonathan S
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for refrigerator RC door damaged at top right. Inspected unit and work area. Identify damaged at top of the door. Removed damaged door and installed new. Tested door operation. All tested good, no water leaks detected during service."
Near Andice, TX 78628
Tommy
Job Details: 03/09/2021
DRYER WHIRLPOOL WET4024HW0 Arrived onsite for unit not heating. Upon arrival found unit also would not operate washer without dryer being on. Inspected rear power. Found unit was only receiving 126 volts from rear outlet. Unit will need electrician to come inspect and fix 240 outlet. Job Completed.
Near New Braunfels, TX 78130
Noah D
Job Details: 03/09/2021
RANGE WHIRLPOOL MER8800FZ1 "Arrived on site to inspect cooktop for a thermal crack, I found the glass was cracked and causing issues, replaced cracked glass Complete"
Near Leander, TX 78641
David S
Job Details: 03/09/2021
WASHER MAYTAG MVW6230HW0 "Arrived on site for washing machine making a noise during the cycle. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and I found the gearcase making a clicking noise. I gained access to the gearcase and found the belt slipping on the pulley. I removed the pulley and belt. I inspected the splutch and found the gears warn. I tried to engage the gearcase manually and I found the gears not setting properly and making a clicking noise. I am ordering a gearcase, belt and returning with the splutch assembly. The office will reschedule when we have an eta.; ordrng 1 W11423758 (Gearcase) and 2 W11239857 (Belt)s and 1 DSonly (Per customer)"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/09/2021
WASHER WHIRLPOOL MHW5630HW0 Arrived on site to diagnose a washer that is leaking. Found dispenser leaking from front of unit and it will need to be replaced to complete repair.); ordrng 1 W11465533 (Dispenser)
Near Manor, TX 78653
Andy
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer leaking water. Upon arrival customer informed that unit has intermittent leak from front left side. Tested unit and could not recreate leak. Looked for signs of leaks. And found signs on floor but not on unit. Took panel off to check water valve and found no signs of leak. Checked for error codes and found F0E2 Called tech line and spoke with JK (SR# 7730197289) made aware of stated issues and what done and found (Customer started it happens about 1 out of 3 times and on heavy loads) was instructed that issue appears to be soap usage. Was instructed to instruct customer on use and care and practice for best performance and soap usage. Did as instructed.
Near Marble Falls, TX 78654
Cliff
Job Details: 03/09/2021
DISHWASHER FRIGIDAIRE FGBD2431KF1A Arrived on site to replace previously ordered parts for dishwasher. ordrng 1 154827601 (Gasket)
Near Austin, TX 78738
Robert
Job Details: 03/09/2021
WASHER WHIRLPOOL WFW72HEDW0 Arrived on job for complaints of washer not spinning. Ran diagnostics and found no codes tested water with clothes and it spun properly.
Near Austin, TX 78735
Luis
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL GD5SHAXKB00 "Arrived on site for no ice and water not dispensing. Tested dispenser found air in lines,flushed air out of water lines tested dispenser working. Found ice in fill tube in cabinet instructed customer on defrosting unit,ran icemaker through a cycle passed.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/09/2021
ICE MACHINE KITCHENAID KUIC15POZP0 Arrived on site to diagnose an ice machine that is not producing. Found low refrigerant charge in unit preventing production.
Near Austin, TX 78725
Matthew
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRB322DMHV01 "Arrived onsite for non functioning control. Upon inspection found unit had burned internally. Replaced control, tested unit and unit is functioning properly. Let customer know that unit could take about 24 hours to come to temperature. Job complete"
Near Leander, TX 78641
Justin
Job Details: 03/09/2021
VENTHOOD WHIRLPOOL UXL6048YSS0 Arrived on site to install previously diagnosed parts. Installed new blower and tested unit. Unit now working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site to install previous diagnosised sealed system repair. Upon arrival I found unit was completely turned off and defrosted. After rechecking unit found compressor not properly pumping Freon through system. I was able to tap and recover the r134a in system and then installed needed compressor, access valve, and uv drier. After installing parts I was able to hold a vacuum on unit for 15 minutes after vacuuming was completed. I then insured their were no leaks and charged unit with 4.5 oz as designed for unit. Was able to verify unit will cool after 24 hrs as designed. Call complete"
Near Lago Vista, TX 78645
Lou
Job Details: 03/09/2021
REFRIGERATOR FRIGIDAIRE FPBC2277RF5 "Arrived on site to inspect refrigerator leaking water from ice maker. Upon further inspection, I found the FC ice maker with its reservoir frozen. Removed the ice and found a piece of ice had gotten wedged in the ice maker and was causing ice to form in the reservoir. Tested the ice maker and it is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78759
Matthew
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived onsite for refrigerator ice maker not producing a lot of ice. Upon arrival checked RC/FC temperatures, 4 and 38 degrees. Ran diagnostics and found thermistors passed, fan and baffle passed. Ran test 56 and ice maker had no stored error codes. Ran harvest test and passed, also dumped the ice in the tray. Ran fill test and passed. Ran bin sensor and recorded accurately. Ran ice box fan and is functioning. Unit seems to operating as designed. Recommended customer utilize fas ice mode to keep up with demand of ice usage."
Near Austin, TX 78731
Kevin
Job Details: 03/09/2021
DISHWASHER MAYTAG MDB8959SKW0 "Arrived on site and replaced wash motor with drain pump, after replacement confirmed dishwasher is running properly and draining water, job complete"
Near Austin, TX 78705
Jacob
Job Details: 03/09/2021
DRYER WHIRLPOOL WED560LHW1 Arrived onsite to replace UI panel. Replaced UI panel. Tested unit. Unit tested good. No issues at this time. Job complete
Near Austin, TX 78730
Luis
Job Details: 03/09/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for cooling complaint in fresh food section. Checked temperature in fresh food reading 45° ran diagnostics thermistor reading 33° removed cover found ice build up on evaporator thermistor,defrosted evaporator replaced cover assembly that includes the thermistor,changed defrost setting to basic"
Near Georgetown, TX 78633
Jonathan S
Job Details: 03/09/2021
RANGE WHIRLPOOL WFE715H0ES0 "Arrived on site for oven not heating to correct temperature. Inspected unit and work area. Measured voltage at terminal block and found 240 volts. Measured element sensor and found within range. Powered unit on and tested bake mode and control would reads feature not available. Turned demo mode off and control read changes saved. Tested again and found same results. Performed diagnostics mode and attempted to reset control. Found same results. Will need to replace control to complete repair. . Job completed"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL GX5FHDXVT00 "Arrived on site to diagnose a refrigerator that is not cooling. Found failed compressor motor windings. Compressor, drier, and relay will need to be replaced to complete repairs. Office to have job authorized and set return for 2 hour job.; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Coupler) and 1 2hourjob (2 hour job) and 1 Authoneeded (Autho needed)"
Near Austin, TX 78731
David Z
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to diagnose refrigerator that was making noise with door open, and a small rattling when door closed. Customer showed me the noise with door open, which is the normal sound of the diffuser door operating. Advised this was a normal condition. The noise coming from the bottom sounded like cabinet flex or movement. Checked and found the unit was not leveled and making noise from the front right corner. Leveled unit and rechecked. Noise is no longer present. All is working as designed. Call complete."
Near Bastrop, TX 78602
Andy
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previously diagnosed sump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
David S
Job Details: 03/09/2021
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to install previous diagnosed part. I gained access to the thermal fuse and replaced with new. I reassembled the unit. I tested the unit and found it working as designed.
Near Georgetown, TX 78626
Tommy
Job Details: 03/09/2021
WASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for unit not starting. Upon arrival found unit wiring for power plug loose. Rewired and tested. Unit is now operating as designed. Job Completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for Not Dispensing Ice or Water - Refrigerator. Found water dispenser working as designed and sending water through. Ran an ice harvest and a block of ice came into ice bucket. Ran diagnostics and control was not responding to touch as it should. Removed UI control and installed new UI control. Buttons responding as designed. Tested water dispenser again and water is dispensing measured fill properly. Ice maker dispenser is giving ice through chute properly. No leaks detected. Job completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/09/2021
DRYER WHIRLPOOL WED49STBW1 dryer not turning in the inside with a burning smell and vent black in the inside. Ran dryer and could hear motor attempting to turn, but wouldnt. Tested voltage and the wall and got 240. Tested voltage at the terminal block and got proper voltage. Tested windings at motor and motor failed. Removed motor and fan wheel. Installed new motor and fan wheel. Dryer spins as designed. Job completed."
Near Round Rock, TX 78665
Kayman
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite to install previously diagnosed parts. I found the IM harness did not match the new one so I re wired and rebuilt the Ice maker. I install and tested he unit. I was able to fill the IM with water. I advised the customer to monitor ice production and let us know if it still does not produce ice after 24 hours. Job complete
Near Jonestown, TX 78645
Lou
Job Details: 03/09/2021
WASHER WHIRLPOOL WTW5005KW0 "Arrived on site to inspect washer not agitating. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing. When unit got to agitate, the entire basket moved. Tilted the unit back and found that the actuator/shifter was not hooked to the cam/splutch assembly. Connected the actuator to the cam and retested and unit is operating as designed. Made recommendations for use & care. No water leaks observed during service, job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 03/09/2021
WASHER MAYTAG MHW5630HC1 "Arrived on site to inspect washer for shaking while In use, upon inspection found the unit working well and having no issues, customer provided dampers which I installed. Complete"
Near Marble Falls, TX 78654
Cliff
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace element for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Austin, TX 78731
David Z
Job Details: 03/09/2021
REFRIGERATOR GE GFE26JSMAFSS "Arrived on site to diagnose leak coming from back of refrigerator. Pulled unit out and saw visible hole / split in the lead tube. Replaced lead tube. Retested unit with new tube installed. Verified water is working as designed via dispenser. No water leaks found. Call complete,p."
Near Manor, TX 78653
Andy
Job Details: 03/09/2021
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found failed compressor trying to run and shutting off. Found when compressor is trying to run pulls 14.3 amps.No water leaks present at time of service.; ordrng 1 Seenote (Office to contact)
Near Cedar Park, TX 78613
Justin
Job Details: 03/09/2021
OVEN WHIRLPOOL rbd305prs00 Arrived on site for a wall oven UI not functioning. Upon arrival UI was lit and showed no error codes. I tested each button individually and they all responded. I put timer on and let it count down and it worked. I preheated both the lower and upper oven and both preheated perfectly. During preheat I could here the fans turn on. I found the lights working as designed. Customer stated real issue was he could not adjust the time on the unit. I was able to adjust the time to the correct time. No mechanical failures at time of service.
Near Austin, TX 78731
David Z
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose dishwasher that was not heating. Ran codes and found code F7E1 for no heat. Checked resistance of element and found element open at the control. Ordering new heating element and control. ; ordrng 1 W11305308 (Control) and 1 W10518394 (Heating Element)
Near Lago Vista, TX 78645
Lou
Job Details: 03/09/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to inspect dishwasher not drying. Upon further inspection, I placed the unit in diagnostics showing error codes F7E1. Cleared the code and continued with testing. Unit operated as designed and is heating properly. I found the rinse aid door on the dispenser had fallen off and melted. Removed and replaced the dispenser and retested. Unit is operating as designed. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."