Near Spicewood, TX 78669
Robert
Job Details: 01/01/2020
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site for complaints of washer not starting, upon inspection we found the wl sensor was faulty F36, ordering water level switch. Office to reschedule ; ordrng 1 W11044866 (switch-wl)"
Near Austin, TX 78749
Kevin
Job Details: 01/01/2020
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site and inspected dishwasher and found diverter motor is leaking and wash motor is making a stuttering noise while running. after replacement ran another diagnostic cycle and it is operating properly, no water leaks from connections at time of service, job complete."
Near Austin, TX 78717
Lou
Job Details: 01/01/2020
OVEN KITCHENAID KOSE500ESS04 "arrived on site to inspect wall oven control panel display. Upon further inspection, I found the unit console display blackened but the unit had power to it. After opening and closing the unit door several times, the unit powered on. I removed the unit from the wall and the unit powered off, but after a few minutes, it came back on. I wiggled the power cord and the unit turned off and on. I found where the neutral wire to the unit had come disconnected from the wiring at the junction box. Also found that the unit is grounded through the white neutral wires due to the junction box being plastic. I advised the customer of my findings and recommended that they get a certified electrician to correct the issue. Also, I advised that with the ground wire connected with the white neutral wires, the unit will not trip the breaker if there’s an issue such as an electrical fire. Unit was left disconnected at the junction box and the breaker was left turned off/no pow
Near Bertram, TX 78605
Paul
Job Details: 01/01/2020
DISHWASHER BOSCH SHX45P05UC/60 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the flood switch and tested the machine. The unit is working as designed. There were no water leaks present at the time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 01/01/2020
REFRIGERATOR MAYTAG MFI2570FEZ07 "Arrived on site for refrigerator gasket damaged and refrigerator icing up. Upon arrival customer informed me that issue is food freezing in RC and left RC door doesn’t open and close properly. Tested and inspected unit and found controls and damage to bottom of left RC door at hinge, ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10917991 (hinge-door) and 1 W10918008 (closer) and 1 W11043763 (cntrl-elec) and 1 W11269232 (panel-ui) and 1 W11307204 (dor-fip)"
Near Manor, TX 78653
Cliff
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW7300DW1 arrived on site to diagnose a washer that is not cycling. Tested unit and found rotor seized to leak pan under washer. Freed rotor assembly and tested unit. Found all is functioning properly at this time. Calibrated unit and checked for leaks and found no water leaks at this time.
Near Temple, TX 76502
Arthur B.
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite form customer complaint of dual evaporator SxS refrigerator not cooling. Removed unit cover and found compressor not running. Found start device faulty. Removed and replaced start device from truck stock. Reassembled and tested. Unit began cooling immediately. Advised customer to wait 24hrs prior to filling unit with items. All water connections were dry at time of service.; used 1 WPW10197428 (START DEVICE ) from stock
Near Austin, TX 78758
Andy
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for refrigerator noise. Tested and inspected unit and found copper tubing rattling. Made adjustments and added sealer. Tested unit and all operations are normal. No water leaks present at time of service.
Near Buda, TX 78610
Luis
Job Details: 12/31/2019
REFRIGERATOR MAYTAG MFI2569YEM0 "Arrived on site for cooling issue. Powered unit on found no response from ui unable to enter diagnostics diagnosed faulty main control,ordering a new main control.ordrng 1 WPW10312695 (CONTROL)"
Near Georgetown, TX 78628
Arthur B.
Job Details: 12/31/2019
RANGE THERMADOR PRL486GDH/12 "Arrived onsite for customer complaint of gas range tripping breaker. Found RH oven when lighting, trips breaker. Removed front bottom cover and found bake igniter touching metal. Adjusted and tested unit. Unit now works as designed. No other issues found. No gas leaks detected at time of service."
Near Bee Cave, TX 78738
Paul
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL KUID308ESS2 Arrived onsite for the ice machine that you can hear water running but it’s not making ice. I found the unit making ice but the cutter grid is broken and not cutting the ice. The cutter grid needs to be replaced. Ordering W10919199 GRID-CUTTR.ordrng 1 W10919199 (GRID-CUTTR)
Near Austin, TX 78731
Scott
Job Details: 12/31/2019
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site for washer starting and stopping and draining . Ran diagnostics wash motor error code . Will need to order sump and motor . Nonwater leaks detected . ; ordrng 1 W10899563 (PUMP AND MOTOR )
Near Austin, TX 78754
Cliff
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site to diagnose refrigerator that is not cooling properly. Found compressor not starting due to shorted Orion control. Replaced Orion control and compressor will now run at low speed but due to refrigerant leak in FC evaporator unit will not cool. Evaporator and compressor will need to be replaced at the same time to prevent contamination in the system. Office will need to set return appointment for three hour job. Also ordering RC evaporator in case needed.; ordrng 1 3HOURJOB (3 HOUR JOB ) and 1 W11099748 (FC evaporator) and 1 W11291123 (RC EVAP)
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived onsite to install new compressor to french door dual evaporator refrigerator. Removed compressor and installed new replacement using braising methods. Vacuumed system and charged with 5.5oz of R134a refrigerant. Powered up unit and observed frost pattern. Good frost patterns forming. No other issues found. All water connection were dry at time of service.
Near Austin, TX 78746
Kevin
Job Details: 12/31/2019
WASHER WHIRLPOOL WET4024HW0 Arrived on site to replace water valve and found the original hot valve is blocked with calcium buildup.Water supply needs to be corrected, no water leaks from connections at time of service, job complete"
Near Austin, TX 78731
Scott
Job Details: 12/31/2019
MICROWAVE KITCHENAID KEMS308SSS02 Arrived on site for turn table not working . Tested unit turn motor is only issue . Will need 2nd man due to placement of unit . Please call to set return .; ordrng 1 2MAN
Near Austin, TX 78739
Richard
Job Details: 12/31/2019
COOKTOP WHIRLPOOL WFE505W0HB2 The arrived onsite for the oven not heating. Upon inspection found that control board was not allowing the bake functions to work. Replaced control board and tested. Oven is working to manufacture specs. Complete
Near Buda, TX 78610
Richard
Job Details: 12/31/2019
DRYER MAYTAG MEDC215EW1
Near Austin, TX 78748
Kevin
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found ice dispenser is operating normally. Customer experienced ice chute blocked which leaked on the floor, a few days after last repair. Currently ice is dispensing properly and shoot is clear recommended to customer that if issue happens again clearing the ice chute will correct the problem. Reported issue to tech line SR7726763693"
Near Leander, TX 78645
Lou
Job Details: 12/31/2019
DRYER MAYTAG MED8200FW2 "arrived on site to install previously diagnosed and ordered parts. Due to the UI and control failures, I removed and replaced the main control and UI and tested the unit. Unit operated as designed. Customer recently had vents cleaned as well. No lint observed during service, job completed."
Near Austin, TX 78741
Robert
Job Details: 12/31/2019
WASHER WHIRLPOOL MED5630HW0 "Arrived on job for washer leaking, checked bellow and drain hose, found clear drip marks under the front gasket, checked hose and retested, no leaks detected. Instructed customer on proper cleaning of front door due to calcium. Complete"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2019
ICE MACHINE KITCHENAID KUIC18PNZS0 "arrived on site to install previously diagnosed and ordered part. Due to water leaking from the filter area, I removed and replaced the filter housing and tested. I found that the housing had a small crack at the opening of the mouth fo the housing. Also found that the filter gasket had a tear possibly from the crack in the housing. Replaced the filter as well (provided by customer) and retested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Austin, TX 78752
Wesley
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW4850HW1 Arrived onnsite and replaced tub gearcase and suspension. Serviced with DZ. all checks good. Unit is now operating as designed.
Near West Lake Hills, TX 78746
Kevin
Job Details: 12/31/2019
DRYER MAYTAG MGD8630HC0 "Arrived on site and inspected dryer and didn’t find any saved error codes. Ran dryer on normal cycle and it dropped time and ended after a few minutes. Ran it again on timed dry and observed it for 30 minutes and no error codes given. Could not duplicate customers experience during service call, previous repair by previous technician appears to have corrected issue.
Near Lago Vista, TX 78645
Lou
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW7000DW0 "arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the water inlet valve was recently replaced and afterwards, the unit continued to leak. I placed the unit in diagnostics showing error code F0E5. Cleared the code and continued with testing. When the unit began to spin, it sounded as if the gearcase were grinding on metal, but still no leaks. I found the incoming cold water valve was badly leaking at the wall. Customer advised there was a small puddle under the unit and water is leaking under the house. I tilted the unit back and found a large amount of gearcase oil on the side panels, the sound absorber, and drain pump. I advised the customer of my findings and advised that the gearcase needs to be replaced. I am ordering the gearcase and clutch No water leaks observed during service other than the incoming water valve at the wall.; ordrng 1 W10754448 (clutch) and 1 W10811956 (GEARCASE)"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDFE454CSS3 "arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly leaking at the diverter housing, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed.
Near Round Rock, TX 78665
Andy
Job Details: 12/31/2019
COOKTOP WHIRLPOOL WCG97US0DS00 Arrived on site for cooktop gas leak. Tested and inspected unit and found no gas leaks. Used both gas sniffer and liquid leak detector and found no signs of leaks. Instructed customer to have gas company come out and check gas. And instructed customer on use and care and practice for best performance. Turned gas to unit off to be safe until gas company checks house for leaks. No gas leaks present at time of service.
Near Harker Heights, TX 76548
Al
Job Details: 12/31/2019
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to inspect microwave bulb staying on.Confirmed the complaint and removed and replaced the control panel.Reassembled and unit tested as designed.Job complete Customer satisfied
Near San Marcos, TX 78666
Richard
Job Details: 12/31/2019
VENTHOOD KITCHENAID KXW9748YSS0 Arrived onsite for the ventahood not working. Upon inspection found that the vent was working correctly and was sucking paper against the vent during testing. Advised customer the vent is working properly. Complete.
Near Austin, TX 78724
David
Job Details: 12/31/2019
DRYER AMANA NED4655EW1 Arrived on site to diagnose a dryer that was intermittently not heating. Checked voltage at the wall and verified 240v. Ran power cable to terminal block and found loose ground / neutral screws. Cables were loose and breaking the ground circuit. Tightened screws on block and retested. Unit is now heating perfectly and working as designed. Call complete.
Near Jonestown, TX 78645
Lou
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that water was leaking from the float switch housing area. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no visible leaks. While testing, I opened the door to the unit and found that the unit is not level and there is more water towards the front of the unit which is flowing more rapidly into the reservoir. Customer advised the amount of detergent they have used and I made recommendations for use and care of the unit as well as use of detergents and cleaners. Due to the water level being towards the front of the unit more than in the middle, I lowered the back wheels and leveled the unit and retested. Unit is operating as designed and the water is settling in the middle of the unit (on top of the sump/motor assembly) like it’s supposed to. No water leaks observed during service, job completed."
Near Buda, TX 78610
Kevin
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and found compressor is running, evaporator fans are running, condenser fan is running, and there is currently no excessive noise. Cycled icemaker, filled it with water, use test 36 to turn on ice box fan. Removed rear cover and inspected compressor area and did not find any reason for excessive noise. Could not duplicate customers experience on service call. Recommended that if issue returns a video be taken to assist diagnosis. No water leaks from connections at time of service, job complete"
Near Austin, TX 78747
Robert
Job Details: 12/31/2019
WASHER LG WT7600HKA "Arrived on job for washer not completing cycle, upon inspection we found that the heater and thermistor were open as well as a Te code, found the parts 6322FR2046G sensor 5301FR1158Z heater for the lg washer,
Near Volente, TX 78641
Tyler B.
Job Details: 12/31/2019
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for right door slightly staying open when closing left door. Replaced rail but didn’t fis. May need hinges to repair, ; ordrng 1 CNOTE (2MAN) and 1 CNOTE (OFFICE RS) and 1 CNOTE (3HRS) and 1 W10691136 (hinge-door) and 1 W10691145 (hinge-door) and 2 W10828686 (hinge-door)s"
Near Killeen, TX 76549
Al
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WUR50X24HZ00 "Arrived to inspect wine cooler making rattling noises when compressor kicks on.I removed the kick plate to expose the condenser coils.Kept the unit on to try and duplicate the customer complaint and finally heard the rattling approximately 10 minutes after opening the door to the cooler.I Called Whirlpool Tech line and spoke with Sterling, who advised me the noises the customer is hearing is caused by pressure change in the compressor, which causes gurgling and rattling is normal as refrigerant moves through the system.SR#7726767548Customer informed of my findings and accepted the diagnoses from Whirlpool.Job complete"
Near Austin, TX 78703
Wesley
Job Details: 12/31/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onnsite for console unresponsive. Reset and restored function. All checks good. Unit is now operating as designed.
Near Copperas Cove, TX 76522
Al
Job Details: 12/31/2019
WASHER MAYTAG MVWB855DC3 Arrived to inspect washer not starting.I turned the washer on and it preformed as designed.Even showed customer the unit works as designed.All water lines were dry at the end of service.Job complete
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2019
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for right front burner not igniting. Test unit and found ignitor connection had come off. Secured connection test unit and unit test good job complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for unit missing dispenser, installed and tested good"
Near Austin, TX 78732
Scott
Job Details: 12/31/2019
DISHWASHER LG LDF8874ST "Arrived on site, replaced main control board, drain pump and dispenser. Unit is now draining properly. Did recommend customer run a clean cycle to clean out build up soap . No water leaks detected at time of service job complete ."
Near Austin, TX 78749
Kevin
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site and found refrigerator is unplugged after connecting it to power down start device is tripping, replaced start device with truck stock tester ended this did not correct the issue.
Near Austin, TX 78739
Kevin
Job Details: 12/31/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site and replaced defective lid lock and lock bezel and, after replacement washer is operating normally. No water leaks from connections at time of service, job complete.
Near Austin, TX 78750
Tyler B.
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE204ESS4 Arrived on site for unit it not washing and loud. Found pump failed. Replaced pump and motor and tested good
Near Nolanville, TX 76559
Al
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL KDTE254ESS1
Near Austin, TX 78737
Leonardo
Job Details: 12/31/2019
OVEN KITCHENAID KOSE500ESS04 Arrived on site to test unit for unit not having power. Test unit and found bad thermal fuse. Replaced thermal fuse test unit and unit still not getting power. Checked power at outlet and power checked good and polarity checked good. Found plug from the oven was broken not allowing to make good contact advised customer to replace plug job complete.
Near Austin, TX 78752
David
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to install previously diagnosed part. Spoke with customer and was informed that the unit had been returned to home depot and they no longer have the unit.
Near Lakeway, TX 78734
Scott
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site and found icemaker had fail again . Replaced icemaker . Ran all test ,IM checked normal . No water leaks detected at time of service . Job complete .
Near Killeen, TX 76543
Al
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW5000DW3 Arrived to inspect washer issues.Ran diagnostics test mode and wash plate was free spinning.Removed and replaced it.Reassembled and even allowed the customer to start a load of clothes.Unit now operates as designed.All water lines were dry at the time of service Customer satisfied Job complete
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived onsite for customer complaint of dishwasher not cleaning dishes. Tested unit and found sump n motor not working. Removed and replaced sump assembly. Reassembled and tested. Unit now fills,washes, drain and heats as designed. All water connections were dry at time of service."
Near Austin, TX 78702
Wesley
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived onnsite and replaced panel due to scratches. All checks good. Unit is now operating as designed
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2019
RANGE KITCHENAID KDRS483VSS04 "arrived on site to inspect range error code. Upon further inspection, I found the unit with error code F2E1 for the left oven. I placed the unit in diagnostics and attempted to clear the code, but the unit would not respond. I cycled the power at the breaker and placed into diagnostics again and was able to clear the code. I removed the control panel and verified all connections to the switch membrane and verified the harness was good. I contacted Techline and spoke to Bruce and advised of the history on this unit. Bruce advised to recheck all connections and make sure the harness is routed furthest away from the control pane. If all checked good, replace the switch membrane again. Bruce advised that if the issue continues, to order another membrane and mark it as “customer complaint for effective part”. Provided File #7726761999. I removed and replaced the switch membrane and retested. Unit is operating as designed with no error codes. I advised the cust
Near Austin, TX 78753
David
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site to install previously diagnosed parts. Installed new sump assembly. Retested unit and verified no leaks present. All is now,working as designed. Call complete."
Near Leander, TX 78641
Tyler B.
Job Details: 12/31/2019
RANGE GE CGS980SEM5SS "Arrived on site for unit not baking and no button selection detected, found unit will need touch panel and control to repair, an igniter to be safe after being able to get in to bake; ordrng 1 WB13K21 (ignitor,oven) and 1 WB27K10311 (glass & touch board)"
Near Austin, TX 78754
Cliff
Job Details: 12/31/2019
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to diagnose an oven that is condensating on panel with door is opened causing unit to misregister. Checked all parts and components and found no mechanical failures at this time. Contacted tech line and spoke with Brian, he advised due to installation area, tight cabinet area, or environmental issues condensation could form on panel and homeowner needs to keep panel clean and dry for proper operation. No further repairs are needed at this time and all is working properly.File# 7726760702."
Near Hutto, TX 78634
Cliff
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to replace door gasket for refrigerator. Replaced gasket and shaped it using applied heat. All is working properly at this time and no leaks were found at time of service.
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/31/2019
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site installed a new knob tested the unit everything else work great
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site customer complaint was unit was leaking where the unit several times can’t find anything wrong no leaks all lines are dry
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2019
DISHWASHER KENMORE 630.173034 Arrived on site to test unit for loud noise. Ran unit and could not hear any noise at all unit washing and draining correctly job complete.
Near Austin, TX 78745
Luis
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for water issues. Found water dispensing slow,removed unit from enclosure removed compressor cover,found water line not fully inserted to valve and kink at water line exiting valve,installed water line correctly in compressor compartment tested water dispenser unit working as designed."
Near Georgetown, TX 78626
Dylan T.
Job Details: 12/31/2019
WASHER KENMORE 110.2800201 Arrived on site customer complaint was washing machine would not lock
Near Austin, TX 78705
Wesley
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onnsite and found unit needed customer instruct. Made minor repair to fix leak. All else checks good, unit is now operating as designed."
Near Round Rock, TX 78665
Andy
Job Details: 12/31/2019
RANGE MAYTAG MGR6600FZ0 Arrived on site for range knob won’t turn and broken knob. Tested and inspected unit and found 2 failed knobs. One is cracked and the other won’t turn but will turn when using knob from another burner. Will need 2 replacement knobs to complete repairs.. Instructed customer on use and care and practice for best performance of unit. No gas leaks present at time of service.
Near Kyle, TX 78640
Richard
Job Details: 12/31/2019
DISHWASHER BOSCH SHX3AR75UC/25 Arrived onsite for the dishwasher being damaged. Upon arrival found that the dishwasher is not installed. Dishwasher looks to have been dropped. There dents on the back of dishwasher that I can’t take photos of because of the mirror image. The black insulation on top of dishwasher is cracked on both sides. Open up dishwasher and found that the upper spray arm is broken and that there is a rust spot on the back left side of the tub. The water inlet and outlet assembly inside the dishwasher is broken. Even if the dishwasher was installed I would not be able to test it because of broken parts. Took pictures of all my findings. Called Bosch customer service and documented my findings with them. Advised customer that Bosch will contact them with there decision. Complete
Near Wimberley, TX 78676
Robert
Job Details: 12/31/2019
DISHWASHER MAYTAG MDB4949SDM2 "Arrived on job for the dishwasher not dispensing soap, upon inspection we found that the dispenser has broken off a piece, we replaced dispenser and retested. Complete"
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/31/2019
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site customer complaint was microwave wouldn’t heat had bad magnetron diode and cap pull the microwave down disassembled it took the Old parts out put the new ones in tested the unit everything worked great reassembled install the microwave
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2019
WASHER LG WT7100CW "arrived onsite to install previously diagnosed and ordered part. At the previous service call, the drain pump was replaced and when tested, the pump made a loud squawking noise. Per lg Techline, I removed and replaced the defective drain pump and tested and the unit operated as designed. No water leaks observed during service, job completed."
Near Copperas Cove, TX 76522
Al
Job Details: 12/31/2019
WASHER MAYTAG MVWX655DW1 Arrived to inspect washer not starting.Confirmed the complaint and reset the unit and found the customer was hearing the drain pump.I ran diagnostics test mode and also calibrated the unit.Allowed the customer to start a load and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Austin, TX 78748
Kevin
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site and found refrigerator is running but while compressor is operating there is a high-pitched noise. Sent video of noise to LM and he recommended ordering a replacement compressor. No water leaks from connections at time of service.; ordrng 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer)
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/31/2019
WASHER MAYTAG MVWB765FW1 Arrived onsite customer complaint was unit not working found ui bad,replaced the part ran the unit all worked great all lines are dry
Near New Braunfels, TX 78130
Richard
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL KRMF606ESS01 Arrived onsite for the refrigerator throwing error code PO. Called techline Sr 7726761232 . Ran test 3 and found that the freezer fan motor is causing the issue. ; ordrng 1 W11127829 (motor-cond)
Near Georgetown, TX 78628
Arthur B.
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for customer complaint of in door icemaker not producing ice. Removed icemaker and found ice maker mold motor was stuck mid harvest. Removed and replaced icemaker. Icemaker called for water immediately. No other issues found.
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for customer complaint of dishwasher not drying dishes. Ran diagnostics and found no errors. Tested hot water at faucet and found 91F. Advised customer to raise water heater temperature to allow at least 120F entering dishwasher. This will allow proper cleaning and drying performance. All water connections were dry at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 12/31/2019
WASHER MAYTAG MVWC565FW1 "Arrived to inspect washer latch issues.Confirmed the complaint and ran diagnostics test mode and unit clicked.Removed and replaced the latch, reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Round Rock, TX 78681
Cliff
Job Details: 12/31/2019
DISHWASHER WHIRLPOOL WDF520PADB7 Arrived on site to diagnose a dishwasher that will not turn on. Tested unit and found faulty connection on L1 inside dishwasher junction box. Rewired unit properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Driftwood, TX 78619
Robert
Job Details: 12/31/2019
DRYER WHIRLPOOL WED5620HW "Arrived onsite for the dryer not working, upon inspection we changed out the control and found the problem still there, found that harness was not working correctly. Replaced harness and retested. Passed. Complete"
Near Jonestown, TX 78645
Lou
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDFE104HWH0 "arrived on site to inspect dishwasher dispenser door issues. Upon further inspection, I found that the dispenser door spring had broken off. I removed and replaced the dispenser and demonstrated how to open the dispenser door to the customer. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78757
David
Job Details: 12/31/2019
DISHWASHER FRIGIDAIRE FGHD2465NF1A "Arrived on site to install previously diagnosed parts. Installed new console / UI and retested. Cycle starts and runs, but due to previous error being so,what intermittent control still may be needed.
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2019
RANGE WHIRLPOOL WFE975H0HZ1 Arrived on site to test unit for unit not getting to temp. Test unit and calibrated oven and set oven to 350 and unit test good job complete.
Near Round Rock, TX 78681
Andy
Job Details: 12/31/2019
WASHER LG WM3700HVA Arrived on site to install previously diagnosed parts. Found stator not needed. Removed failed rotor and tested unit. All operations are normal. Also found that breaker is GFCI/AFCI breaker. Instructed customer that GFCI or AFCI breakers are not recommended for appliances and that if she has issue again will need to replace breaker with standard breaker if allowed in her area. No water leaks present at time of service. No other repairs are needed at this time.
Near Round Rock, TX 78664
Andy
Job Details: 12/31/2019
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site for range error code and burnt smell. Checked for stored error codes and found none. Heated unit up to 425° and found that broil element was coming on and staying on non stop. Checked sensor after letting it cool off and found within range. Called tech line and spoke with mark (SR# 7726769265) made aware of issue and what was found. Was instructed to check P3 connections and checked good. Was instructed to replace control. Did as instructed. Tested unit and all operations are normal. Instructed customer to keep close eye on unit to be safe. No other repairs are needed at this time.
Near The Hills, TX 78738
Paul
Job Details: 12/31/2019
DISHWASHER KITCHENAID KUDT03STSS0 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the fill valve and tested the unit. The unit is working as designed.
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE404DSS0 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor. Replaced sump and motor. Test unit not leaks present job complete
Near Austin, TX 78729
Andy
Job Details: 12/31/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range broken door glass. Inspected unit and found broken outer door. Removed failed part and replaced with new. Tested unit and all operations are normal. Cleaned up glass as best as possible and instructed customer to be careful and to sweep multiple times careful to collect any stray glass. No gas leaks present at time of service.
Near Austin, TX 78759
Paul
Job Details: 12/31/2019
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived onsite for the refrigerator not cooling correctly. Ms stated they were told how to turn the cooling on but the freezer section is still not very cold. I found the FC at 22 degrees. I found the RC with the early version aluminum evaporator and it was very corroded and I suspect it leaking refrigerant. The evaporator, compressor, and drier, will need to be replaced along with a service tap installed. Ordering WPW10643261 EVAPORATOR, W10309988 COMPRESSOR, W10913906 COUPLER, & WPW10143759 DRIER-UV. Send a message to routing to weigh the call for 3 hours and RS. ordrng 1 W10309988 (COMPRESSOR) and 1 W10913906 (COUPLER) and 1 WPW10143759 (DRIER-UV) and 1 WPW10643261 (EVAPORATOR)"
Near Lago Vista, TX 78645
Lou
Job Details: 12/31/2019
DISHWASHER MAYTAG MDB4949SDZ0 "arrived on site to inspect dishwasher noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Once the water dispensed into the tub and the motor came on, the motor began to make a loud screaming noise. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 12/31/2019
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on site for oil issues found grease from tracks cleaned out grease from plastics housing adjusted tracks
Near San Marcos, TX 78666
Kevin
Job Details: 12/31/2019
WASHER WHIRLPOOL WTW7300DW0 "Arrived on site and inspected washer and found it full of water, used vacuum to remove approximately 40 gallons of water. Inspected drain pump and found debris keeping impeller from moving. After clearing drain pump will not run properly. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Cliff
Job Details: 12/31/2019
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose a dishwasher that is not closing properly. Found door hinge out of position preventing door from closing. Reset hinge to proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Tyler B.
Job Details: 12/31/2019
RANGE KITCHENAID KCGC506JSS00 "Arrived on site for unit right back burner not igniting , replaced regulator but was unable to correct issues, will need kit for repair ; ordrng 1 CNOTE (OFFICE RS) and 1 W11238042 (KIT)"
Near Austin, TX 78734
Paul
Job Details: 12/31/2019
REFRIGERATOR GE GFE29HSDDSS Arrived onsite for the refrigerator that is not making ice in either compartment. Mr stated the upper ice maker is working but the FC ice maker isn’t working. I found the ice bin full of bagged ice that the customer had put in when I arrived. I found the FC temp at 0 degrees. I moved the ice out of the way and ran service test 100 and the ice maker completed the harvest and dumped the ice. I ran service test 58 and the
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2019
MICROWAVE KITCHENAID KOCE500ESS09 arrived on site to test unit for plastic. Found plastic from microwave in oven melted. Plastic got on oven liner and on center rack. Called techline and they advised to try to go to builder. File#7726765150 job complete.
Near Austin, TX 78734
Paul
Job Details: 12/31/2019
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived onsite for the downdraft that is hard to turn on and the lid gets stuck. I replaced the lid cover and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78748
Leonardo
Job Details: 12/31/2019
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit not getting to temp. Test unit and found unit had been calibrated to -20 degrees. Calibrated oven to 0 advised customer er to bake something to calibrate oven. Checked light bulb and light bulb was burned out. Advised customer to get new light bulb job complete
Near Austin, TX 78703
Wesley
Job Details: 12/31/2019
COOKTOP JENN-AIR JED3430GS01 Arrived onnsite and found unit cooktop scratched. Replaced cooktop. Unit is now operating as designed.
Near Buda, TX 78610
Richard
Job Details: 12/31/2019
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not washing properly stains clothes. Ran diagnostics and found no issues with the washer all functions working as designed. Advised customer on how much detergent to use and fabric softener. Advised customer to not overload washer. No leaks detected. Complete
Near Austin, TX 78731
Paul
Job Details: 12/31/2019
OVEN WHIRLPOOL KEMS378SSS05 Arrived onsite for the microwave not heating again. I found 120VAC to the inverter. I found the mag filament testing good at 0 ohms and open to ground. I replaced the inverter board and tested having the same results of no heat. I replaced the magnetron and tested. The unit is putting out 1000 watts and is working as designed. Call complete.
Near Manor, TX 78653
Joseph C.
Job Details: 12/30/2019
DRYER LG DLEX7600KE "Arrived on site for “long dry times” complaint. Inspected unit and found loose wire to element. Tightened wire to element. Checked exhaust flow and found to be good. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78748
Leonardo
Job Details: 12/30/2019
DISHWASHER WHIRLPOOL WDT730PAHZ Arrived on site to test unit for unit not having power. Checked power from wall and got 120. Found wire nut to white wire melted. Replaced wire nut test unit and unit test good job complete.
Near Round Rock, TX 78664
David
Job Details: 12/30/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site to diagnose refrigerator with report that freezer door was not closing properly. Tested unit and most everything felt ok, but did remove some cardboard from one of the slides from shipping. Drawer for freezer now slides as designed and has a perfect seal. Call complete."
Near Austin, TX 78703
Scott
Job Details: 12/30/2019
FREEZER WHIRLPOOL EV161NZTQ02 "Arrived on site for unit not defrosting properly . Found timer and bimtl had failed . Replaced both parts .unit is now checking normal . No water leaks detected at time of service . Job complete ."