Service History 481 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Temple, TX 76502

Jonathan M

Job Details: 05/30/2022

Arrived on site for a washing machine thats making screeching sounds at various points during the wash recycle. Inspected unit and work area. The customer advised that it makes a screeching sound when its trying to slow the basket down during the spin. Did confirm the customers complaint and looked underneath the unit. Found that the cam and belt were worn. Replaced both parts and tested the unit. The unit began to work and operate as designed with no abnormal sounds present. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS1

Near New Braunfels, TX 78130

Andrew

Job Details: 05/30/2022

Arrived on site to test unit for leak. Customer has had unit for 3yrs but construction was recently done and appliances just installed. Found tub nut that seals water inlet was loose causing leak. Ran full diagnostics and found no other issues with unit. Installed high drain loop. No leaks detected.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Killeen, TX 76542

Tyler

Job Details: 05/30/2022

"Arrived on site for washer not filling/finishing cycles. Upon arrival confirmed issue and found no errors in diagnostics. After further inspec found cold water shut off in off position. After restoring water pressure I then found ACU randomly shutting down and reseting power. After checking all loads I found no further failures and replaced ACU. I then reassembled and retested unit. Found unit could fill, agitate, and drain/spin as designed with no leaks. Call complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Cedar Park, TX 78613

Gerry C

Job Details: 05/30/2022

"Arrived to inspect no ice. I found the condenser fan was not working and verified line VAC to it. Replaced fan. I tested and the unit produced a nice slab of ice. No leaks observed during service.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Austin, TX 78757

Matthew

Job Details: 05/30/2022

"Arrived onsite for dryer not powering on. Upon inspection found dryer completely non responsive. Checked power at the block and found no power. Checked breaker and found breaker partially tripped. Restored breaker and tested. Unit is functioning properly. Powered on, tumbling and heating. Notified customer that if this happens again and partially tripped. May need to seek an electrician to fix the issue. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Manor, TX 78653

Matthew

Job Details: 05/30/2022

Arrived onsite for refrigerator tripping breaker. Upon arrival customer stated the breaker is tripped once every other day. Ran unit through diagnostics and found under loads the unit did not trip the breaker. Recommended customer try connecting to a different outlet or replace breaker with non gfci breaker. Customer will follow up with recommendations and will monitor. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0L

Near Hutto, TX 78634

Cliff

Job Details: 05/30/2022

Arrived on site to replace previously ordered parts for dishwasher. Replaced heating element and found rinse agent set to off in control. Changed setting to default and tested unit in diagnostics. All is working properly at this time and control not needed. No leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED6200SW0

Near Austin, TX 78724

Joe Z

Job Details: 05/30/2022

Arrived onsite to install previously diagnosed parts. Replaced control and unit tumbles and heats correctly. Job complete

We serviced a

GE DISHWASHER

Model DDT595SSJ0SS

Near Georgetown, TX 78628

Lou

Job Details: 05/30/2022

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I found the control panel non-responsive. I tested voltage to the unit and got 122V. Dropped the control down and found the diagnostics LED not flashing but solid on. Following the tech sheet, the main control needs to be replaced.I removed and replaced the control and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Georgetown, TX 78626

Cliff

Job Details: 05/30/2022

Arrived on site to diagnose a range with an oven not heating. Found bake ignitor warped and not gapped properly. Replaced ignitor and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL WINE COOLER

Model WUB50X24HZ01

Near Georgetown, TX 78633

Lou

Job Details: 05/30/2022

"Arrived on site to inspect waive cooler door not closing. Upon further inspection, the customer demonstrated the door not closing by slamming the door closed and it popped back out. I found the unit pushed back in the cabinet and not leveled. I pulled the unit out and tested the door closure and at a 45 degree angle, the door closed on its own. I advised the customer of my findings and demonstrated that theres nothing wrong with the unit. Customer argued that if he slams the refrigerator door, it stays closed. I attempted to explain that theres a huge difference in the units and neither door is designed to be slammed, but gently closed to allow the door to seal properly. I advised and demonstrated that with the unit being leveled, the door will close when opened at s 45 degree angle and it did such. I recommended that the customer contact the manufacturer to dispute. I will contact techline on the next business day since to day is a holiday. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW0

Near Georgetown, TX 78633

Lou

Job Details: 05/30/2022

"Arrived on site to inspect washer odors. Upon further inspection, I found the bellow with mold on it. Also found the drain hose almost 3 feet down into the stand pipe. I removed the back panel and inspected the air trap and found mold inside. Cleaned the air trap out and pulled the drain hose out to where only approximately 4 inches was down in the stand pipe per manufacturer recommendations to keep from it creating a syphoning effect. I removed and replaced the bellow and tested the unit. Unit is operating as designed with no odor. I pulled up the drain hose instructions in the installation guide and showed it to my customer as they advised their plumber told them the hose should be all the way inside the stand pipe. After testing, no water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS03

Near Georgetown, TX 78633

Lou

Job Details: 05/30/2022

"Arrived on site to inspect refrigerator ice maker dispenser not working. Upon further inspection, I found the coupling on the dispenser shaft and slid upward causing the rod to not make good contact with the ice bin auger. I removed and replaced the shaft and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Georgetown, TX 78633

Lou

Job Details: 05/30/2022

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I went to test temps in the FC section and when I opened the FC door I found frost built up around the door and on the top panel from an air leak. I inspected the air chutes from the freezer to the fresh food section and they were frozen over blocking the airflow to,the fresh foods section. I removed the air tower assembly and cleared the ice. I found that the top left corner, of the FC section, of the FC door was gapped due to the liner being pushed in. I adjusted the liner and using manufacturer approved silicone, I sealed the gap in the liner all the way around the FC section (photo). Checked the frost pattern on the evaporator and it is good. Found the unit is tilting forward due to the flooring not level. Customer advised that they would place something under the front of the unit to help level it. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Manor, TX 78653

Matthew

Job Details: 05/30/2022

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, evaporator, dryer and access valve. Pulled vacuum and held. Charged per spec and tested . Running pressure ant 0/125 psi. Unit is now cooling . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Georgetown, TX 78633

Lou

Job Details: 05/30/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the user interface control and cycled power 5 times to allow information to transfer to the new UI. Then I removed and replaced the main control and and cycled power to allow information to transfer from the UI to the new control and calibrated the unit. Tested unit in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Georgetown, TX 78626

Cliff

Job Details: 05/30/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found wiring disconnected from water valve preventing water from getting into tub. Rewired valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Georgetown, TX 78628

Cliff

Job Details: 05/30/2022

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater wiring not fully connected. Rewired unit properly and all is working properly at this time. Customer to thaw unit for 24hrs prior to use, and has signed waiver."

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Georgetown, TX 78628

Cliff

Job Details: 05/30/2022

Arrived on site to diagnose a washer that has water not stopping. Found inlet valve staying open even after power has stopped. Replaced valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/30/2022

Arrived on site to diagnose a microwave with a light not working. Found surface light bulb failed and informed customer that bulbs are not covered. Homeowner will replace bulb. No further repairs needed.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS02

Near Liberty Hill, TX 78642

Cliff

Job Details: 05/30/2022

Arrived on site to diagnose an oven that is not responding to user input. Found unit on child lock and ui will not unlock. Replaced ui and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Andice, TX 78628

Cliff

Job Details: 05/30/2022

Arrived on site to diagnose an oven that is popping during cool down and hot air under unit. Advised customer on air-cooled doors and how air moves through unit as well as popping sounds due to expansion and contraction of metal in oven cavity. No repairs needed and job is complete.

We serviced a

MAYTAG WASHER

Model MVWC350AW1

Near Georgetown, TX 78628

Cliff

Job Details: 05/30/2022

Arrived on site to diagnose a washer that is filling when not in use. Found water valve failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

GE OVEN

Model JTP15W0A2WW

Near Georgetown, TX 78633

Lou

Job Details: 05/30/2022

"Arrived on site to inspect wall oven door locked. Upon further inspection, customer advised that they did a cleaning cycle and the door failed to open. I was able to get the door unlocked and cycled power back on to test. Once the power was back on, the door lock began to make a loud winding noise and eventually unlocked. I tested the unit on Bake at 350 degrees and it operated as designed. I recommended that the customer not use the cleaning cycle, due to,the age of the unit, as the controls are no longer available and performing the cleaning cycle could cause the control to short out. Unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Austin, TX 78759

Joe Z

Job Details: 05/30/2022

Arrived onsite for Not Making Ice. Upon arrival Mrs. lt me know that the bottom mount ice maker is not operating. Inspected ice maker and found bail was on off position. Lowered the arm and ice maker immediately harvested ice that was in tray. Ice maker then filled correctly. Mrs thought that the bail arm down was the off position. I explained that the bail arm up is off and down is on. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

FRIGIDAIRE RANGE

Model LFES3025PFA

Near Austin, TX 78727

Joe Z

Job Details: 05/30/2022

"Arrived onsite for ONE OF THE BURNERS GETS STUCK ON HIGHEST HEAT, ACTUALLY HEATING FRONT RIGHT BURNER, WILL TURN OFF. Upon arrival test unit and all knob selections heat as designed. Customer is concerned about the front left element getting too hot. Unit is heating as designed. The element has a limiter switch that will control that it does not over heat. There is no part or work to be done at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE334GPS0

Near Austin, TX 78759

Joe Z

Job Details: 05/30/2022

Arrived onsite for lights come on but wont start. Upon arrival found unit not leveled. Door is not closing correctly. Found latch not engaging. Leveled unit and door now closes correctly. Started a normal cycle and unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Austin, TX 78729

Joe Z

Job Details: 05/30/2022

"Arrived onsite for The light stays on, and doesnt respond to light control. Upon arrival test unit and bulb stays lit. Need to replace control. Replaced control and unit now operates correctly. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Liberty Hill, TX 78642

Vincent

Job Details: 05/30/2022

"Arrived on site for dryer, inspected unit and work area. CX explained time would not advance after a certain point. I replaced the timer and tested. Unit is operating properly at time of service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS00

Near Temple, TX 76502

Jonathan M

Job Details: 05/30/2022

"Arrived on site for a refrigerator that is not making any ice. Inspected unit and work area. Opened the freezer door and found that the ice bin was completely full. The customer advised that its not making ice for five full days and they have not checked it over the weekend. I asked the customer if they would care to replace their icemaker and they advised that because the icemaker is working at this time, they wanna wait to see if it continues to work first before replacing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Georgetown, TX 78626

Wesley

Job Details: 05/30/2022

Arrived onsite and found unit has not tripped in few days being run on a separate circuit. Advised customer that GFCI breakers can react to normal operation of refrigerators resulting in nuisance tripping and that installing a non gfci breaker on the dedicated circuit is advisable to eliminate nuisance tripping. Unit is now operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Leander, TX 78641

Kimo

Job Details: 05/30/2022

Arrived onsite for dishwasher not dispensing rinse aid. Upon inspection I found that the dispenser arm move to open detergent but when it moved to open the rinse aid dispenser no rinse aid would come out.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Leander, TX 78641

Kimo

Job Details: 05/30/2022

Arrived onsite for dishwasher with a broken heating element. Upon inspection I found that the element was broken. I replaced the element and tested unit and found it operating as designed no leaks job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Pflugerville, TX 78660

Matthew

Job Details: 05/30/2022

Arrived onsite to replace previously diagnosed parts. Replaced faulty fabric softener dispenser. Replaced dispenser and tested. No leaks present at this time. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dripping Springs, TX 78620

Kevin

Job Details: 05/30/2022

"Arrived on site and inspected washer and found cam kit pulley mounting nut is off and belt has fallen off. Replaced actuator, cam kit, and belt and washer is operating normally again. Discussed correct loading and detergent usage with customer. If issue continues order cam kit, belt, gear case, and shield"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Briarcliff, TX 78738

Leonardo

Job Details: 05/30/2022

Arrived on site to test unit for right front burner not working correctly. Test unit and found bad burner head. Replaced burner test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS350ESS00

Near Austin, TX 78738

Leonardo

Job Details: 05/30/2022

Arrived on site to test unit for center burner not working correctly. Test unit and found wrong orifice. Replaced orifice test unit and unit test good job complete.

We serviced a

JENN-AIR OVEN

Model JJW2830DS00

Near Austin, TX 78738

Leonardo

Job Details: 05/30/2022

Arrived on site to install new console. Installed console test unit and unit test good job complete.

We serviced a

GE WASHER

Model WCVH6600HBB

Near Austin, TX 78729

Joe Z

Job Details: 05/30/2022

Are onsite for NOT DRAINING BETWEEN CYCLES. Upon arrival did not find standing water. Inspected drain pump and found some debris. Also found a piece of sponge in bellow blocking flow of water. Customer stated that they attempted to was unit with bleach this then caused clothing to stain. Customer noted that after a outlet wash cycles the bleach smell has cleared. Ran a cycle and unit drains correctly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78731

Luis

Job Details: 05/30/2022

"Arrived on site for loud noise,no water or ice dispensing. Found freezer evaporator incased in ice,tested water dispenser no water,tested ice dispenser motor not powering. Attempted to power cycle unit from outlet after plugging unit back into outlet unit not powering on,voltage to outlet and voltage to unit,attempted multiple power cycles same issue unit not powering on. Diagnosed unit would need a new harness for freezer issue and main control,found right side bracket defected would need bracket assembly

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Austin, TX 78728

Joe Z

Job Details: 05/30/2022

Arrived onsite for The control panels touch is not responsive have to press many time to turn on micro oven. Upon arrival test unit and only some keypad keys were responding. Rebooted unit by flipping breaker. Unit powered up. Found that unit is not connected to WiFi. Customer downloaded app and connected to unit. Time an date updated and all keypad keys now operate as designed . Tested both microwave and oven. Unit operates as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Austin, TX 78728

Joe Z

Job Details: 05/30/2022

"Arrived onsite for NOT ABLE TO OPERATE USING THE TOUCH SCREEN--INSIDE LIGHTS ARE ON, BUT TOUCH SCREEN DOES NOT WORK. Upon arrival found that the touch screen key were not responding. Rebooted unit by flipping breaker. Unit rebooted an all keys operate. Found unit is not connected to WiFi. Advised customer to connect to WiFi. Customer connected to WiFi. Date and time updated. Unit operates as designed . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW

Near Driftwood, TX 78619

Kevin

Job Details: 05/30/2022

"Arrived on site and found no ice production. Attempted to cycle icemaker and motor has failed. Replaced icemaker and it immediately cycled and filled with water recommended to homeowner that first batch of ice at minimum be discarded, job complete"

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Buda, TX 78610

Kevin

Job Details: 05/30/2022

"Arrived on site and inspected dryer, customer is experiencing squealing when dryer is running. Disassembled it and found idler pulley and several wheels are not spinning freely and dragging. Replaced all of them , after reassembling dryer is running properly. Also found went to the exterior of the home is showing partially restricted and recommended that it be cleaned/cleared by a service before dryer is used again, job complete"

We serviced a

KENMORE REFRIGERATOR

Model 106.547838

Near Austin, TX 78731

Luis

Job Details: 05/30/2022

"Arrived on site for no lights in fresh food section. Diagnosed defective light sockets,replaced bo5 sockets powered unit on lights working.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Kyle, TX 78640

Kevin

Job Details: 05/30/2022

"arrived on site and found valve is leaking from cold water side, replaced valve assembly and washer is operating properly, job complete"

We serviced a

KENMORE DRYER

Model 110.628521

Near Kyle, TX 78640

Kevin

Job Details: 05/30/2022

"Arrived on site and inspected dryer and found thermal fuse and cut off have failed, after replacing them found airflow to the exterior of the home is restricted. Explain to customer this is why dryer stopped working and vent will need to be cleaned by a service before a dryer is used again. Using dryer before getting been cleaned may cause further damage to it, job complete"

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 05/30/2022

Arrived on site to test unit for unit not heating. Test unit and found no error codes on the system. Turned oven on to 350 and unit pre heated to 350. Turned convection bake and broiler and all functions working at this time. Job complete. Could not duplicate problem at this time.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 05/30/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGW06

Near West Lake Hills, TX 78746

Luis

Job Details: 05/30/2022

"arrived on site for no ice. Found ice build up on bail arm,removed cover,removed ice adjusted icemaker and harness ran icemaker through a cycle passed dumped ice,ran fill test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ET22DQRDW01

Near San Marcos, TX 78666

Andrey

Job Details: 05/30/2022

"Arrived on site to test unit for not cooling, tested unit found FC is cooling good with fan running, damper is closed, tried opening in knob just spinning but not opening, returning air vents are also frozen shut, will need diffuser assembly, knob air control, connecting rod, thermostat and a complete defrost of unit, most parts are no longer available, with out the parts the repair cant be done, if parts are located then follow up is required ; ordrng 1 2157253 (Diffuser assembly) and 1 1123394 (Thermostat) and 1 1105460 (Connecting rod) and 1 2174827 (Knob air control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY04

Near Cedar Park, TX 78613

Gerry C

Job Details: 05/30/2022

"Arrived to inspect cooling issue. I found signs of a leak at the dye drier and removed and replaced the drier and compressor. During vacuum, the unit would not fully vacuum and I found the capillary tube at the RC evaporator making an audible hiss as it would loose vacuum, due to capillary tube failure within the chassis. The mfg tech line was not open and we will have to contact them to report finding tomorrow. I shut the water supply off to the unit and Left it unplugged after reassembly. No leaks observed during service. ; O-emld tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Volente, TX 78641

Gerry C

Job Details: 05/30/2022

"Arrived to inspect heater element bushings. I found the copper bushings were completely corroded and I advised the CX to refrain from any further use, until the repair can be made. Office to order element and service per Technical Service Pointer #: W11540964. Special Project code S17304. No water supply leaks observed during service. Office to contact the CX to arrange return service. ; O-emld tckt"

We serviced a

MAYTAG RANGE

Model MER8800FZ2

Near Leander, TX 78641

Kimo

Job Details: 05/30/2022

Arrived onsite for range oven not heating properly. Upon inspection I found that the control was getting good voltage but no voltage out to the bake element at the connector. I found elements good. I also found damage to the main harness; ordrng 1 W11188459 (HARNS-WIRE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78753

Matthew

Job Details: 05/30/2022

"Arrived onsite for refrigerator not cooling in both sections. Upon arrival found both compartments room temperature. No cooling at all. Exposed compressor compartment and found compressor hot to the touch and amp draw at .4 amps. Called SW, unit is having ss issues. Unit is R600. Will need ss repair . Compressor Suction side 8.4mm/6.9mm, discharge 7.2mm/4.5mm, process stub 5.7mm. Evaporator- 9mm/8mm, cap 3.9mm/1.8mm. Ordering compressor, lokrings, evaporator, dye dryer, and process stub. Spoke with SW and PR. Took measurements of tubes. Ordering parts as indicated. Office to reschedule ; ordrng 1 Partsresearch"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Liberty Hill, TX 78642

Kimo

Job Details: 05/30/2022

"Arrived onsite for dishwasher not dispensing water properly. Upon inspection I found that the water tube had a pin hole leak. I am ordering 1x tube return with valve, water inlet valve, and the housing. Returning tech to replace these due to possible clog due to new structure in area. Office to reschedule. ; ordrng 1 W11482025 (VALVE) and 1 W11579166 (TUBE-WATER)"

We serviced a

GE MICROWAVE

Model JVM1850SM4SS

Near Austin, TX 78748

Leonardo

Job Details: 05/30/2022

Arrived on site to test unit for unit not heating and display not working. Test unit and found and switches and magnetron capacitor and diode. Also found bad control board. Cant see display dont know what time your putting. Ordering new parts office to reschedule ; ordrng 1 WB27X11070 (Control board) and 2 WB24X829 (Switches)s and 1 WB24X830 (Switch)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Matthew

Job Details: 05/30/2022

"Arrived onsite for range with error code F1E2. Upon arrival unit was powered down from breaker. Powered unit and tested. Cooktop components are functioning and bake components are functioning. Ran diagnostics and found stored error code F1E2 internal board failure. Customer stated unit would turn itself on automatically. When idle, the broil element would kick on and start heating. Due to internal board failure and symptoms, ordering main board. Left power off for safety.; ordrng 1 W10894098 (Control board)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Cedar Park, TX 78613

Scott

Job Details: 05/30/2022

Arrived on site for dishwasher flashing float switch error . Found standing water in float tray . Ran diagnostics and found water leaking from inlet assembly. Ordering assembly. Call to set return ; ordrng 1 W11535094 (Water inlet)

We serviced a

KENMORE DRYER

Model 110.7682269

Near Cedar Park, TX 78613

Scott

Job Details: 05/30/2022

"Arrived on site for dryer not shutting off at end of cycle . Found timer sticking in on position . Will need timer

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Scott

Job Details: 05/30/2022

Arrived on site lights out and not dispensing water or ice . Door harness and ui connections look normal. Ui responds to commands but will not activate dispensing . Ran door switch test test indicates that door is always open. No water leaks detected at time . Call to set return ; ordrng 2 W10847850 (Fresh switches)s and 1 W10847855 (FZ switch) and 2 W10847852 (Deli switch)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78717

Scott

Job Details: 05/30/2022

"Arrived on site for fridge not dispensing ice . Found ice clumped up in bin and coupler teeth on door side broken off and cute pice failed . Looks like icemaker has been dripping . Ordering bin , coupler ,IM, chute , valve . Call to set return ; ordrng 1 W11573761 (Cute) and 1 2220458 (Coupler bottom) and 1 W10341320 (Valve)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR/AA08

Near Killeen, TX 76542

Tyler

Job Details: 05/30/2022

"Arrived on site for refrigerator not making ice, or dispensing water properly. Upon arrival confirmed issue. Found ice bucket unremoveable. Also found dispenser intermittent when dispensing. Also saw signs of water droplets(from air leak) above bucket area. Informed customer unit would need to be defrosted for at least 24hrs prior to finishing diagnostics. Office will need to reschedule once availability of parts and defrost together are known.will need all previously ordered and need to order parts sent back ; ordrng 1 Cnote (Needs ahs autho) and 1 DA62-04027C (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QTS00

Near Austin, TX 78749

Luis

Job Details: 05/30/2022

"Arrived on site for water leaking. Pulled unit out from enclosure found water leaking from supply line to house valve,used a new water line with a coupling,turned on water source no leaks,tested dispenser no leaks at connections reinstalled unit; ordrng 1 8212547RP (Water line), used 1 WPW10334458 (Connector) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80M9550UG\AA

Near Nolanville, TX 76559

Tyler

Job Details: 05/30/2022

Arrived on site for dishwasher needing previously diagnosed drain motor. After replacing motor found all noise gone during drain cycle but noise still present at beginning of cycle. Found diverter motor failing under load of gears and spray arm asm.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV00

Near Killeen, TX 76549

Tyler

Job Details: 05/30/2022

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. After further inspection found unit temps at 40/-3 with temps not set correc in Celsius settings. Found no signs of defrost issue or other failures. Found fill tube heater still stuck in door and unremoverable. Informed customer office would reschedule once availability of previously order parts like door, etc and other parts needed for repairs are know.; ordrng 1 W11227915 (Bella ui) and 1 W11490564 (Valve) and 1 W11026493 (Ice maker)"

We serviced a

SAMSUNG WASHER

Model WV55M9600AV/A5

Near New Braunfels, TX 78132

Andrew

Job Details: 05/30/2022

Arrived on site to test unit for not responding. Recommend replacing console. Office to reschedule. ; ordrng 1 DC97-20095A (Console)

We serviced a

GE DISHWASHER

Model GDF520PGJ2WW

Near Spicewood, TX 78669

Brandon

Job Details: 05/30/2022

"Arrived onsite for customer complaint of unit not powering on, found loose connection at control from harness. Ordering control and harness. ; ordrng 1 WD21X23559 (Harness) and 1 WD21X23096 (Control)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Temple, TX 76502

Jonathan M

Job Details: 05/30/2022

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. Confirm the customers complaint and found out that door lock would not unlock the lead. One of the units are diagnostics and found an F1 E1 (Main control fault) error code. Checked my loads and found the drain pump had shorted out (registering 2.3 ohms of resistance) and will need replacement as well. Did not have the drain pump on hand due to it being an out of stock and PSP item; ordrng 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model GM8155XJB0

Near Round Rock, TX 78681

David S

Job Details: 05/30/2022

"Arrived on site for microwave not heating. I spoke to the customer and found out it turns on, the convection works but the microwave wont heat. The customer already had the unit out of the cabinet with the cover off. I checked the fuse and found it open, the customer provided a fuse. I checked the magnetron and found it shorted to chassis. The capacitor read correctly. I checked the switches and found the middle switch not changing positions. I am ordering the switch; ordrng 1 4392027 (Middle micro switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Leander, TX 78641

David S

Job Details: 05/30/2022

"Arrived on site for fridge making a loud buzzing noise. The customer played a video of the noise to me, it sounded like the compressor. I gained access to the compressor and found it wasnt hot to the touch but it is pulling 1.5 amps continually. I checked temp in the freezer and found it a 0. I found the condenser clean and the fan running. I am ordering a sealed system to replace the compressor. The office will reschedule.; ordrng 1 W10507884 (Compressor) and 1 W11536253 (Evaporator fc) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Leander, TX 78641

David S

Job Details: 05/30/2022

Arrived on site for dishwasher leaking. I inspected the unit and work area. The customer showed me a video of the leak location. I gained access to the interior of the door and found the vent leaking; ordrng 1 W11112070 (Deflector) and 1 WPW10428211 (Vent) and 1 WP8269259 (Gasket)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HN1

Near Leander, TX 78641

David S

Job Details: 05/30/2022

"Arrived on site for microwave door separating, and the micr not heating properly. I inspected the unit and work area. I found the door separating and not sealing properly. I am ordering a new door. The office will reschedule when we have eta on the part.; ordrng 1 W11186017 (Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Round Rock, TX 78665

Wesley

Job Details: 05/30/2022

"Arrived onsite and installed hv board to repair, but symptom persisted in the exact same manor. Advised customer the only other related issue could be pointing to the Orion board which had not arrived yet. Scheduled return to install the Orion board Friday. Customer requesting sooner service if possible. ; ordrng 1 W11164517 (Orion)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Marble Falls, TX 78654

Vincent

Job Details: 05/30/2022

"Arrived on site to inspect refrigerator, inspected unit and work area. CX complaint when dispensing water would drip some water after she would stop pressing button for water. Will need new water valve. Office to reschedule to return when parts are available. No leaks observed during service. ; ordrng 1 W11579561 (Triple water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Canyon Lake, TX 78133

Andrey

Job Details: 05/30/2022

"Arrived on site to test unit for no cool in RC, tested unit found gasket has failed in two corners (pictures provided ) causing air penetration into RC causing condensation buildup icing up air vents,recommend replacing FC and RC gaskets, RC thermistor, ordering parts office to reschedule ; ordrng 1 W10741118 (Fc gasket) and 1 W10860480 (RC gasket)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2866PF9A

Near Georgetown, TX 78633

Lou

Job Details: 05/30/2022

"Arrived on site to inspect refrigerator not making ice and water not dispensing. Upon further inspection, the customer advised that they recently replaced the water filter and the dispenser paddle/door is broken. I found the digits on the UI are missing (photo). I removed the UI and dispenser module and found the paddle arm is broken (photo). I placed the unit in diagnostics and tested the ice maker and found the tray will harvest, bu no water is coming in and I can hear the valve humming; ordrng 1 242270102 (Dispenser module) and 1 5304527930 (User interface)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2740PEBA

Near Round Rock, TX 78664

Wesley

Job Details: 05/30/2022

Arrived onsite for not producing ice again and found fill tube frozen. Valve is operating properly. Ordering fill tube kit and tape. ; ordrng 1 241920106 (Fill tube kit) and 3 P5304436417s

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ2

Near Leander, TX 78641

Kimo

Job Details: 05/30/2022

Arrived onsite for range not working on their right side. Upon inspection I found the there was range to the main harness. And the 2 right side infinite switches. I am ordering the 2 switches and the harness. Office to reschedule. I left unit unplugged to avoid fire hazard.; ordrng 1 W10857622 (I-switch) and 1 W10911303 (SWITCH-INF) and 1 W11454270 (HARNS-WIRE)

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Austin, TX 78753

Matthew

Job Details: 05/30/2022

Arrived onsite for range oven function not operating. Upon arrival found no display on unit. Pulled unit for inspection. Found burned wire harness and loss of 120vac. Will need to replace main wire harness and test unit ; ordrng 1 W11458879 (Wire harness)

We serviced a

WHIRLPOOL RANGE

Model KFDC506JSS01

Near Austin, TX 78737

Leonardo

Job Details: 05/30/2022

Arrived on site to test unit for center rear burner not igniting. Test unit and found igniter will work sometimes and sometimes it wont. Found bad module ordering new module and also found damaged gliding rack. Ordering new rack office to reschedule 2 hour job ; ordrng 1 W11319687 (Spark module) and 1 W11496903 (Sliding rack) and 1 2hourjob (2 hour job)

We serviced a

KITCHENAID MICROWAVE

Model KBMC140HSS05

Near Driftwood, TX 78619

Kevin

Job Details: 05/30/2022

Arrived on site and inspected microwave and found it is installed 5 feet off the floor microwave needs to be uninstalled so multiple panels can be removed in order to access cavity lightbulb. Will also need o bring back oven dolly with table board to support microwave. The second technician will be needed to be approved by American home shield.; ordrng 1 WP9760588 (Lights transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Austin, TX 78756

Luis

Job Details: 05/30/2022

"Arrived on site for no ice. Ran diagnostics,optics passed,ice box fan powered on,E5 error code defective thermistor on icemaker,ran fill test failed ordering a new icemaker and heater. ; ordrng 1 W11483245 (Icemaker) and 1 W11087201 (Heater)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Kyle, TX 78640

Kevin

Job Details: 05/30/2022

"Arrived on site and found control panel is unresponsive, and washer will not enter a diagnostic cycle. Control panel and control board will be needed to correct washer. Also customer will provide proof of purchase, they need to get a copy from Lowes showing that the washer is in warranty. They are aware that no repair can be done until proof of purchase is shown; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)"

We serviced a

GE RANGE

Model JGP933SEK2SS

Near Buda, TX 78610

Leonardo

Job Details: 05/30/2022

Arrived on site to test unit for igniters igniting even when unit is off. Ordering new switch harness and module office to reschedule ; ordrng 1 WB18T10339 (Switch harness) and 1 WB13T10046 (Spark module)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS

Near Andice, TX 78628

Kimo

Job Details: 05/27/2022

Arrived onsite to replace damaged console and found the the door was damaged too will need door to complete. Ordering 1x door. Office to reschedule.; ordrng 1 W11173813 (DOOR/MW)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR

Near Georgetown, TX 78633

Lou

Job Details: 05/27/2022

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I found the ice bin stuck in the ice maker housing and the customer had attempted to remove the bin. Using my steamer, I was able to get the bin freed up and found a large a,out of ice built up inside. I removed the remaining ice and found service pointer #ASC20170602002 which states to replace the ice maker, auger motor assembly, install a Y clip kit and seal the housing with silicone. ; ordrng 2 WP482338 (White silicone)s and 1 DA82-02367A (Y clip kit) and 1 DA97-15217D (Ice maker)"

We serviced a

LG REFRIGERATOR

Model LMXS30776S/03

Near Georgetown, TX 78633

Lou

Job Details: 05/27/2022

"Arrived on site to inspect refrigerator error codes. Upon further inspection, I found the UI display showing E FF error code-freezer fan error. I disassembled the freezer section and found ice on the evaporator cover. I attempted to remove the ice and the cover and due to the amount of ice, I was unable to get the cover off. I recommended that the customer reschedule and 24 hours prior to my return, they unplug the unit and allow it to defrost. No water leaks observed during service.; ordrng 1 ABA72913421 (Motor,bracket assembly)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Liberty Hill, TX 78642

Kimo

Job Details: 05/27/2022

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new control and tested broil and found that the broil element didnt come on. I checked for voltage at the element and found none I checked continuity in between the element and the control and found none. I am ordering 1x main harness and elements just in case. Recommend 07/08/22; ordrng 1 W11458883 (Harness) and 1 W10856603 (Broil element) and 1 WP9755770 (Bake element)

We serviced a

GE DISHWASHER

Model GDT535PSJ2SS

Near New Braunfels, TX 78130

Andrew

Job Details: 05/27/2022

Arrived on site to test unit for no power. Verified unit receiving proper voltage. ; ordrng 1 WD21X23096 (Comtrol)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near New Braunfels, TX 78132

Andrew

Job Details: 05/27/2022

Arrived on site to test unit for not heating properly. Both top and both ovens were not heating properly. Recommend replacing both oven sensors and control. Office to reschedule. ; ordrng 1 W10859573 (Oven sensor)

We serviced a

GE MICROWAVE

Model PSB9120SF1SS

Near Austin, TX 78738

Brandon

Job Details: 05/27/2022

"Arrived onsite for customer complaint of unit not heating at times, and control not powered on at times. Found right side door switches not making good contact, controls tested good at time of service, but might need relay board. Ordering parts. ordrng 1 WB24X25397 (Switch) and 1 WB24X10047 (Switch)"

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Canyon Lake, TX 78132

Andrew

Job Details: 05/27/2022

"Arrived on site to test unit for sparking, burning smell and tripping breaker. Found L1 on terminal block was burnt and grounding out on cabinet. Removed neutral from terminal block and placed L1 in neutrals spot temporarily so customer has working range. Isolated neutral, tested unit, unit now working as designed. Will need terminal block to fix issue. Office to reschedule. ; ordrng 1 WP9761958 (Terminal block)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Lakeway, TX 78738

Brandon

Job Details: 05/27/2022

"Arrived onsite for customer complaint of noise issues, found noise coming from gearcase and hub ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W10239973 (Cam) and 1 W10609480 (Washplate)"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW0

Near Luling, TX 78648

Andrey

Job Details: 05/27/2022

"Arrived on site to test unit for loud grinding sound, tested unit found gear case leaking oil, and stripped wash plate ; ordrng 1 W11393685 (Gear case)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TS0

Near Copperas Cove, TX 76522

Tyler

Job Details: 05/27/2022

Arrived on site for refrigerator not cooling properly. Upon arrival confirm complaint and found temperature in our Seaside at 45 and FC side at zero. After further inspection I found a failure between main control as well as harness going to the dampener motor Call complete 5304521777 (harnesses) A01078804 (control ; ordrng 1 5304521777 (Harness)

We serviced a

GE OVEN

Model JGSS66SEL3SS

Near Lampasas, TX 76550

Tyler

Job Details: 05/27/2022

Arrived on site for oven needing previously diagnosed valve. Unarrival I installed required part. Didnt re-simple intestine unit and found that the slam would ignite what was extremely small. After her their examination found the orches used for the propane conversion from old unit was for high altitude and not designed for this oven. Also found power supply issue between hardest assembly to valve. We need office to reschedule a customer wants availability of parts is known; ordrng 1 WB18X28906 (Main harness) and 1 WB28X39149 (Lp kit)

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HPS01

Near Austin, TX 78734

Brandon

Job Details: 05/27/2022

"Arrived onsite for customer complaint of unit not powering on, found failed drain pump, ordering drain pump. ; ordrng 1 Cnote (Office to reschedule) and 1 Cnote (Parts research on external drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Hutto, TX 78634

Cliff

Job Details: 05/27/2022

Arrived on site to diagnose a range with oven not operating. Found main control constantly resetting due to short in control. It will need to be replaced to complete repairs. Return date set for 6/2.; ordrng 1 W11258611 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ06

Near Lockhart, TX 78644

Andrey

Job Details: 05/27/2022

"Arrived on site to test unit for short during light bulb removal, customer stated that he went to replace bulb and it exploded due to excessive glue in socket, tested unit found burnt light socket, replaced light socket unit will need a control to fix issue, ordering control, office to reschedule ; ordrng 1 W11342846 (Control)"