Service History 480

Near Marble Falls, TX 78654
James
Job Details: 06/16/2020
ICE MACHINE KITCHENAID KUIC18NNXS2 Arrived on site and tested operation. Found power to drain pump but no power to unit. Also found cutter Gris has failed. Installed new pump and cutter grid. Tested operation and found unit working properly. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 06/16/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site to install control board for issues with cooling and the icemaker. Replaced control board and tested. No problems found. Complete
Near Austin, TX 78729
Eman J.
Job Details: 06/16/2020
DISHWASHER MAYTAG MDB7979SHZ0 Arrived onsite for previous diagnosed parts. Install track and adjuster. Tested system. Everything works as designed. Job complete.
Near Killeen, TX 76543
Al
Job Details: 06/16/2020
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived to install previously ordered part.Installed friction sleeve.Unit now works as designed.Customer satisfied.All water lines were dry at the time of service.Job complete
Near Austin, TX 78750
Paul
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 (Tg) Arrived on site for freezer not cooling correctly and fc ice maker not making ice. When we arrived the freezer temp was at 4 degrees. Tested the fc ice maker and found that inlet valve wasn’t sending water to fc ice maker. The valve will need to be replaced. Ordering W11129435 valve.; ordrng 1 W11129435 (valve)
Near Pflugerville, TX 78660
David S
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for icemaker not dispensing. I inspected the unit and work area. I found the ice dispenser motor not engaging. I gained access to the motor and found it to failed. I replaced the motor and tested the unit. It is no dispensing both cubed and crushed ice. No water leaks detected. Job complete.
Near Buda, TX 78610
Leonardo
Job Details: 06/16/2020
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived onsite to replace sump and motor. Replaced sump and motor. Test unit for leaks, non present at this time. Unit working as designed, washing and draining correctly. Job complete."
Near Austin, TX 78735
Kevin
Job Details: 06/16/2020
DISHWASHER KITCHENAID Kudp02frss1 "Arrived on site and found dishwasher has completed two cycles according to customer correctly since previous visit. Dishwasher is operating as intended, job complete"
Near Austin, TX 78745
Luis
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for no lights in freezer and fresh food diagnosed a defective led module in freezer section. Replaced led module powered unit on all leds working as designed. ; used 1 W11205083 (MODULE) from stock
Near Leander, TX 78641
Lou
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator door gasket. Upon further inspection, customer advised the pantry door gasket was gapped. When opening the RC doors, I found the gasket badly gapped at the top. Using my heat gun, I reshaped the gasket and tested the door. Gasket is sealing properly. I recommended to the customer to keep the door closed for 4-5 hours to allow the gasket to form to the door & chassis. No water leaks observed during service, job completed."
Near Elgin, TX 78621
Andy
Job Details: 06/16/2020
DRYER MAYTAG MED3500FW1
Near Georgetown, TX 78626
Jonathan
Job Details: 06/16/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site for range oven, left door hing left tab popping up and not allowing door to shut. Left burner not heating as fast as right burner. Inspected door hinges and tighten both tabs. Performed temperature test on front left burner with 8 ounce of water. Found water boiling within 2 minutes, within range for 3000 watts burner. Spoke with customer on user care guide. All tested good."
Near Nolanville, TX 76559
Al
Job Details: 06/16/2020
REFRIGERATOR FRIGIDAIRE FFTR1814TWE Arrived to inspect refrigerator section not cooling properly.Removed and replaced the temperature control in the refrigerator compartment.Reassembled and advised the customers wife to wait approximately 24 hours for the unit to reach optimal temperatures.Job complete No water hooked up to unit in the garage.
Near Wimberley, TX 78676
Richard
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL GS6NBEXRS01 Arrived onsite for the refrigerator dispenser motor not working. During testing found that the dispenser motor is no good. Replaced dispenser motor and motor tested fine. Complete
Near Leander, TX 78641
David
Job Details: 06/16/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose failed seal issue on dishwasher. Performed diagnostic of seals. Found the cabinet / cosmetic seal on the outside was torn from install or from loose install hardware. Replaced seal and secured unit. All is now working as designed. Call complete.
Near Austin, TX 78739
Leonardo
Job Details: 06/16/2020
OVEN KITCHENAID KOSE500ESS04 Arrived on site for damaged vent. Replacement part was damaged needed to reorder. Ordering new vent WPW10351279 office to reschedule.; ordrng 1 WPW10351279 (VENT)
Near Austin, TX 78701
Leonardo
Job Details: 06/16/2020
DISHWASHER WHIRLPOOL MDB4949SHZ0 Arrived on site to test unit for not heating. Tested unit found open heating element. Replaced heating element. Job complete.
Near Hutto, TX 78634
Kayman
Job Details: 06/16/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher making a loud screeching when water is entering the unit or trying to enter. Customer stated that they had a plumber come out and he found a kinked water line. They corrected the kink but the screech remained. I put the unit into diagnostics and the water entered correctly with no screech. I could not recreate the sound at this time. Unit is working as designed and no leaks detected during time of service. Job complete.
Near Austin, TX 78745
Jacob
Job Details: 06/16/2020
DRYER AMANA NED4655EW1 Arrived onsite for unit not heating. Tested unit. Found that thermal fuse was not working. Replaced fuse. Tested unit. Unit got hot. But had issues with heat no blowing around enough. Found that possible clog inside the wall. Let apartment maintenance know the issue. No issues at this time. Job complete
Near Taylor, TX 76574
Andy
Job Details: 06/16/2020
MICROWAVE WHIRLPOOL MMV4205FW3 Arrived on site for microwave door issues. Found inner locks and switches will need to be replaced. Attempted to use parts on hand and found that needed inner lock was broken in box. Ordered needed parts. Office to schedule return trip.; ordrng 2 W10156812 (spring)s and 2 W10562613 (cam-plate)s and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)
Near Leander, TX 78641
Paul
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 (Tg) Arrived on site to replace previously diagnosed parts on refrigerator. I replaced the left RC door and tested all dispenser functions. The unit is working as designed and there were no water leaks before or after repair. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 06/16/2020
RANGE WHIRLPOOL WOS31ES0JS00 "Arrived on site to inspect wall oven temps. Upon further inspection, I found an aluminum sheet on the bottom panel of the unit and a portion had melted onto the panel. Customer advised that the unit would not heat to bake cookies. I explained that the reason for that was due to the aluminum sheet. I showed the customer, in the owners manual, where it reads to not use foil on the bottom panel. Tested temps and the unit is operating as designed. Made recommendations for use and care. Job completed."
Near Leander, TX 78641
David
Job Details: 06/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to diagnose dishwasher leaking from door area. Ran unit in diagnostic mode and did not see drips at first. Felt under door and felt the pad getting wet. Checked in tub and found large amounts of suds in there. Customer is on a water softener and was advised to cut back on soap usage due to soft water. Leak is suds going over the floor plate. Once customer reduces soap usage and runs a couple soapless cycles the problem will be resolved. All is working as designed, customer instructed on proper use and care. Call complete."
Near Austin, TX 78704
Brandon
Job Details: 06/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for customer cod unit leaking, found leak coming from vent and dispenser, I replaced vent with deflector and dispenser, unit tested good."
Near Killeen, TX 76542
Al
Job Details: 06/16/2020
WASHER MAYTAG MAH4000AWQ "Arrived to inspect washer making a loud noise during spin cycle.Confirmed the complaint and free spun the basket and unit made the same rumbling noise the customer is complaining about.Unit will require kit seal, spanner assembly .; ordrng 1 12002022 (KIT SEAL) and 1 22002115 and 1 W10181639 (SPANNED SUPPORT KIT)"
Near Manor, TX 78653
Scott
Job Details: 06/16/2020
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site for oven not heating . Found terminal block had burned up. Ordering main harness and block . Left unit unplugged , did inform customer will need to supply 4 prong range cord . Call to set return .; ordrng 1 4PRONGRANGECORD and 1 W11416047 (MAIN HARNESS) and 1 WPW10245259 (block-term)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/16/2020
REFRIGERATOR KITCHENAID KSSO48FTX02 "Arrived on site for customer complaint of u it not cooling properly, found blown defrost bi metal due to failed control, ordering parts. and 1 WPW10160570 (bimetl-def)"
Near Bastrop, TX 78602
Scott
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for no ice and dispenser sometimes working . Found harness in fz door failing . Will need new door . Ordering controls and diffuser if needed . No water leaks detected at time of service . Please call to set return ; ordrng 1 LW11037733 (dor-fip) and 1 W11089236 (cntrl-elec) and 1 W11236851 (diffuser)
Near Manor, TX 78653
Scott
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site ,customer wasn’t home . Had office try contacting customer . Talked to MS , left door bin at front door . Job complete . Quick pic ."
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/16/2020
MICROWAVE GE ZEB1227SL3SS "Arrived on site for customer complaint of door not opening, found panel, lever, and door switch holder need replacing. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH 1205 AND 33 ON OVEN CAVITY BREAKDOWN ) and 1 WB56X34976 (PANEL)"
Near Austin, TX 78759
Eman J.
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite for refrigerator doors not sealing. Tested system. Doors are sealing as designed. Notice that the filler is loose. causing a air vacuum and hissing when doors close. Ordering filler W11219642; ordrng 1 W11219642 (FILLER)
Near Horseshoe Bay, TX 78657
James
Job Details: 06/16/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site and found door mullion splitting apart and causing mullion to come loose from door. New mullion needed to repair unit. ; ordrng 1 W10732109 (rail-mulln)
Near Lakeway, TX 78734
Wesley
Job Details: 06/16/2020
COOKTOP JENN-AIR JGCP548HL00 Arrived onsite and performed repair. In process determine oraface holder to be incorrect. Ordering correct to complete. Office to reschedule. ; ordrng 1 2MAN and 1 W11316697 (COOKTOP) and 1 W11316698 (RIGHT CENTER COOKTOP) and 1 W11337065 (ORAFACE HOLDER)
Near Austin, TX 78754
Eman J.
Job Details: 06/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite for refrigerator door. Replaced refrigerator door. Screws in handle are faulty. Customer informed me that they don’t make ice. Ordering door handle W11163764, screws W11449276 and valve WPW10420083; ordrng 1 W11163764 (handle) and 2 W11449276 (SCREWS)s and 1 WPW10420083 (valve)"
Near Rogers, TX 76569
Al
Job Details: 06/16/2020
FREEZER KITCHENAID KRFF507ESS00 "Arrived to inspect frost underneath the freezer compartment drawer.Found an excessive amount of frosted ice buildup inside freezer section.Melted the ice, cleaned the sticky substance from cabinet to allow the door to seal to the cabinet.
Near Burnet, TX 78611
James
Job Details: 06/15/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and tested operation. Found no function from ui. Tested voltage and found voltage from control to ui missing. Installed new control and ran diagnostics. Unit tests good. Job complete
Near Austin, TX 78731
David
Job Details: 06/15/2020
FREEZER WHIRLPOOL MSD2454GR Arrived on site to diagnose refrigerator that was building ice on bottom of Fc. Performed diagnosis and found drain clogged and causing ice to form. Defrosted and melted ice and cleared drain. All is draining and working as designed.Call complete.
Near Leander, TX 78641
Lou
Job Details: 06/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested. When I tested the fill tube, no water came in. I checked the fill tube at the bottom left hinge and found it frozen. Using my steamer, I cleared the line and retested. Ice maker filled and is operating as designed. No water leaks observed during service, job completed."
Near Highpointe, TX 78737
Robert
Job Details: 06/15/2020
WINE COOLER KITCHENAID KUWL204ESB Arrived on job for complaints of bottom grate not straight and door not straight. Will need top and bottom hinges. Also make sue unit is completely leveled. ; ordrng 1 4344754 (hinge-door) and 1 W10239363 (hinge-door)
Near Georgetown, TX 78633
Lou
Job Details: 06/15/2020
REFRIGERATOR GE GSS25GMHJCES "Arrived on site to install previously diagnosed and ordered parts. Due to not dispensing water, I removed and replaced the filter head assembly and tested. Unit is operating as designed. The inlet valve was not needed. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Lou
Job Details: 06/15/2020
DRYER WHIRLPOOL MEDB850YG0 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it began to make a very loud grinding noise. I found that the unit blower wheel housing axle is rusted and will need to be replaced.I am ordering the blower housing, blower wheel and pulley (just in case) and CNOTE-LSO PER CUSTOMER REQUEST.Cleaned lint from unit. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WP8544737 (wheel) and 1 WP8544739 (pulley-mtr) and 1 WPW10256512 (housing)"
Near Hutto, TX 78634
David S
Job Details: 06/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site to install previous diagnosed parts. I removed the old door and replaced new. I tested the door operations and all tested good. New door is sealing properly. Job complete now water leaks detected.
Near Pflugerville, TX 78660
David S
Job Details: 06/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed parts. I removed the failed UI and replaced with new. I powered the unit back on and got the unit connected to the customers app and wifi. Job complete.
Near Leander, TX 78641
Lou
Job Details: 06/15/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 "Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water and the water didn’t heat up. When I went to remove the side panels to remove the unit from the wall, I found that 3 of the 4 installation screws were stripped out. I advised the customer of my findings and that I would need to order more screws and come back.I am ordering the six (6) installation screws and will return with all prescreened parts. ; ordrng 6 W10737666 (screw)s"
Near Georgetown, TX 78633
Lou
Job Details: 06/15/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit gets very loud when they open the right RC door. When I opened the unit door, I diffuser opening and making a loud noise. I am ordering the diffuser and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to part being out of stock. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 W11164593 (diffuser)"
Near Austin, TX 78726
David
Job Details: 06/15/2020
REFRIGERATOR KITCHENAID KSSS48QDX05 "Arrived on site to diagnose refrigerator that had no power in unit. Compressor was off and no lights either. Performed diagnostic and voltage checks. Found power at switch, and could hear defrost timer ticking, but no power coming out. Recommended replacement of defrost timer to resolve issues, Replaced defrost timer and retested. All is now rocking as designed, and compressor is on and running.
Near Austin, TX 78729
Eman J.
Job Details: 06/15/2020
REFRIGERATOR WHIRLPOOL KRSF705HPS00 Arrived onsite for refrigerator dispenser making loud noise. Tested system. Everything is working as it should. Job complete.
Near Kingsland, TX 78639
James
Job Details: 06/15/2020
REFRIGERATOR BOSCH B20CS80SNS/01 Arrived on site and punctured sealed system. Found no refrigerant in system. Installed new drier and stub to test for leaks. Found system would not hold vacuum. Inspected evaporator and found no leaks. Unit has corrosion on external copper lines and rust on condenser lines but no leaks found there. Job complete
Near Austin, TX 78737
Robert
Job Details: 06/15/2020
MICROWAVE JENN-AIR JMC2430DS01 Arrived on job for complaints of no display. Found voltage to display but not working. Replaced control panel and display working properly.
Near Marble Falls, TX 78654
James
Job Details: 06/15/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and installed new drive hub. Tested operation and found unit working properly. Job complete
Near Austin, TX 78725
Eman J.
Job Details: 06/15/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range with strong gas smell. Tested system. Found no valve faulty. Replaced valve. Tested system. Everything works as designed. No gas leaks at time of service. Job complete.
Near Austin, TX 78759
David S
Job Details: 06/15/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave fuse tripping. Unit will also need a magnetron W10754299. Office to reschedule.; ordrng 1 W10754299 (magnetron)"
Near Austin, TX 78732
David
Job Details: 06/15/2020
REFRIGERATOR KITCHENAID KSSO48QTX03 Arrived on site to diagnose icemaker that was leaking. Performed diagnostic on unit and found an icicle hanging from the front of the icemaker. Found crack in front of IM mold that was leaking. Replaced icemaker and retested. Leak is no longer present. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 06/15/2020
DISHWASHER WHIRLPOOL KUDC03FVSS0 "Arrived on site to inspect dishwasher dispenser issues. Upon further inspection, the customer advised that the dispenser was replaced but when she filled the rinse aid, all of it dispensed out in one wash cycle. I removed the outer panel and console and found that the main control had shorted out and melted the control housing, the inner door mastic and the relay to the dispenser was shorted as I found a burnt spot on the control which would explain why the dispenser isn’t operating. Also, I found where water is badly leaking from the vent area down to the dispenser. I advised the customer that the unit will need the main harness, main control, vent assembly & gasket and the console,
Near Leander, TX 78641
Lou
Job Details: 06/15/2020
OVEN WHIRLPOOL WFG381LVS1 "Arrived on site to inspect range gas smells. Upon further inspection, customer advised that the last time they used the unit, they could smell a strong odor of gas coming from the unit. I tested the unit on bake at 350 degrees and allowed the unit to operate for approximately 30mins and could only smell the residual gas odor from being burned. I checked the ignitor and burner and both are good. Checked the flame with the spreader removed ad it is operating as designed. I advised the customer the unit is operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78741
Robert
Job Details: 06/15/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on job to replace vent and tub. After replacement test operation all functions working properly. No leaks detected at time of service
Near Austin, TX 78748
Robert
Job Details: 06/15/2020
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on job for complaints of dirty dishes. Found the upper spray arm not attached and wash motor not working.; ordrng 1 WPW10498900 (spray arm) and 1 WPW10605057 (pump and motor assy)
Near Kingsland, TX 78639
James
Job Details: 06/15/2020
MICROWAVE GE PEM31SFSS1 Arrived on site and found no operation from unit. Found proper voltage supply. Removed cover and found cavity thermostat was not plugged in causing no operation. Connected harness to cavity thermostat and tested operation. Unit tests good. Job complete
Near Austin, TX 78728
David
Job Details: 06/15/2020
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site to install fill valve to resolve cracked and dripping fill valve. Replaced and retested. Fill valve no longer leaking. Dishwasher is still not fully draining and is just trickling to drain. Will need to replace drain pump, as I have cleared the drain hose twice. Ordering drain pump, ordrng 1 WPW10348269 (drain pump)"
Near Austin, TX 78758
Eman J.
Job Details: 06/15/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for washer not powering on. Can’t test system because two man is needed for stack washer and dryer. Reschedule for two man.
Near Austin, TX 78725
Eman J.
Job Details: 06/15/2020
RANGE AMANA AGR5330BAS3 Arrived onsite to install previous diagnosed parts. Install bumpers and burner. Tested system. Everything works as designed. Job complete.
Near Del Valle, TX 78617
Eman J.
Job Details: 06/15/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for washer with error code f6E2. Tested system found the control and console faulty. Replaced control. Ordering console W10469296. ; ordrng 1 W10469296 (console)
Near Austin, TX 78759
Eman J.
Job Details: 06/15/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 Arrived onsite for refrigerator door not leveled. Tested system. Found door not leveled. Leveled door. Everything works as designed. Job complete.
Near Austin, TX 78748
Robert
Job Details: 06/15/2020
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived on job for complaints of leaks. Was not able to duplicate.
Near Austin, TX 78737
Robert
Job Details: 06/15/2020
COOKTOP WHIRLPOOL KECD805EBL0 Arrived on job for complaints of right front burner not shutting off. Found the switch failed. After replacement test operation.
Near Austin, TX 78759
David S
Job Details: 06/15/2020
WASHER MAYTAG MVWB855DC3 Arrived on site to install previous diagnosed parts. I removed all components and removed the tub. I saw where the previous tech found the crack by the heater. I replaced the tub and reinstalled all the components. I ran a calibration cycle and then ran a diagnostics cycle. The unit operated as designed. No water leaks detected. Job complete.
Near Austin, TX 78737
Robert
Job Details: 06/15/2020
REFRIGERATOR WHIRLPOOL WRS325SDAM02 Arrived on job for complaints of not cooling. Found start relay not switching from start to run. After replacement test operation compressor motor running and temperature in freezer dropping.
Near Burnet, TX 78611
James
Job Details: 06/15/2020
REFRIGERATOR KITCHENAID KRFC400ESS01 Arrived on site and tested operation. Found fresh food section at 45 degrees and freezer at 2 degrees. Tested damper and found no air flow from freezer to fresh food. Tested in diagnostics and found damper motor has failed. ; ordrng 1 WPW10127427 (control)
Near Cedar Park, TX 78613
Lou
Job Details: 06/15/2020
REFRIGERATOR WHIRLPOOL MZD2766GEB "Arrived on site to inspect refrigerator freezer leaking water and ice at the bottom. Upon further inspection, I found a block of ice at the bottom the FC section and ice in the evaporator tray. I removed the ice using my steamer and attempted to clear the drain tube. I removed the back panel and removed the drain tube and found it clogged with debris. Removed the debris and cleaned the tube and reassembled. Tested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78728
Eman J.
Job Details: 06/15/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher hinge broken. Tested system found hinge in working condition. Adjusted door springs of dishwasher. Tested system. Everything works as designed. Job complete.
Near Marble Falls, TX 78654
James
Job Details: 06/15/2020
WASHER WHIRLPOOL GHW9400PL0 Arrived on site and tested operation. Found door latch not catching door. Inspected latch and found broken piece in access panel and latch was not locked. Unit has failed latch. Found that the start button is also broken and will not stay centered on the control properly. Parts needed to repair broken start button are no longer available. Job complete
Near Austin, TX 78731
David
Job Details: 06/15/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to install previously diagnosed parts to resolve RC Evap not defrosting. Replaced Evap cover with new thermistor, and seated thermistor per service pointer. All is working as designed. Call complete."
Near Georgetown, TX 78626
Lou
Job Details: 06/15/2020
WASHER WHIRLPOOL MVWB850YG0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Customer advised that unit periodically will show error code OL. I tilted the unit back and checked components underneath and all checked good. I continued with testing and the unit operated as designed. I tested high speed spin in manual test mode and demonstrated to the customer that the unit is operating as designed. I filled the unit and tested agitation and again the unit operated as designed. Due to the OL error code, I recommended that the customer wash small loads and use less detergents due or possible over sudsing. No repairs needed at this time. No water leaks observed during service, job completed."
Near Burnet, TX 78611
James
Job Details: 06/15/2020
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site and tested operation. Found recirculating pump and drain pump not operating. Tested for proper voltage and found to be good. Stalled new recirculating pump and found shower tube is cracked as well causing poor water flow across evaporator. Unit will need new shower head and internal drain pump to complete repair; ordrng 1 W10863947 (tube) and 1 WPW10489125 (pump)
Near Austin, TX 78728
Eman J.
Job Details: 06/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived onsite for washer oven timer not working. Tested system. Found oven not connected to WiFi. Connected customer oven to WiFi. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78754
David S
Job Details: 06/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previous diagnosed parts. I installed the fill valve. I tested the unit and found it not filling. I left the water line and and loosened the line to the fill valve and found it flowing. I tested voltage to the fill valve and found none. I tested the float switch to make sure it was actuating properly, it is opening and closing as designed. I tested for voltage at the float switch and found no voltage coming from the control. I will need the control and possible the wiring harness to complete the repair. ; ordrng 1 W10906426 (cntrl-elec) and 1 W11227372 (harns-wire)"
Near Lakeway, TX 78734
David
Job Details: 06/15/2020
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Arrived onsite to examine refrigerator doors with reports of rust and discoloration. Performed examination of doors. Found extensive rust pitting on RCleft door on most of the panel, and a large patch on the right RC door. These can not be resolve with cleaner or polish, and doors need to be replaced. Ordering both RC doors as well as UI and nameplate. Office to reschedule when doors arrive. Pictures in SD mobile. ; ordrng 1 W10849511 (dor-fip) and 1 W11254959 (DOOR) and 1 W11262313 (panel-ui) and 1 WPW10214168 (nameplate)"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 06/13/2020
RANGE KITCHENAID KSEG700ESS3 "Arrived on site for range oven not heating past 350°. Inspected unit and work area. Tested voltage at terminal block and found with range. Performed diagnostics mode and checked fault codes, none found. Ran auto test and found at end of test shown F1-E1. Gained access to control and disconnected and inspected control. Reinstalled control and assembled unit. Tested in normal bake mode at 425°. Found unit would not go over 385°. ; ordrng 1 W10915661 (PANEL) and 1 W11082269 (MAIN CONTROL )"
Near Austin, TX 78703
Eman J.
Job Details: 06/13/2020
DISHWASHER KITCHENAID KUDC03FVSS3 Arrived onsite for dishwasher not dispensing. Replaced dispenser. Tested system everything works as designed. Job complete.
Near Georgetown, TX 78628
Lou
Job Details: 06/13/2020
OVEN KITCHENAID KEMC308KSS0 "Arrived on site to inspect wall oven not working. Upon further inspection, the customer advised that they were using the convection bake mode and something made a loud pop and the unit shut off. I pulled the unit form the wall and inspected the main control and found a burnt spot on the control board just behind the convection button on the membrane and found a burnt spot on a relay. I removed the back panel and found where the convection element had shorted out. I reassembled the unit and left the power off to the unit for safety. Job completed."
Near Killeen, TX 76542
Al
Job Details: 06/13/2020
DRYER AMANA NED4655EW1 Arrived to inspect dryer not drying.Checked continuity on all parts and parts tested properly.Found the issues are with the outlet.L1/L2= 0L1/N =124L2/N =0
Near Kempner, TX 76539
Al
Job Details: 06/13/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived to install previously ordered parts.Removed and replaced the motor, blower wheel and ptsReassembled and unit still did not heat.Called Whirlpool Tech line and spoke with Chris SR 7728068888Ran through several test and was told to check the continuity at the cycling thermostat. Thermostat should have continuity. Thermostat was defective. Ordering cycling thermostat. ; ordrng 1 WP8318268 (THERMOSTAT - FIX)"
Near Austin, TX 78731
Wesley
Job Details: 06/13/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite and found fan space invaded with ice and zero airflow. Temps in hi 50sf. Returning with Ernie toe and controls. Ordered defrost and returning with fan scroll. ; ordrng 1 W11098695 (fan-scroll)
Near Hutto, TX 78634
David S
Job Details: 06/13/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer leaking. Called techline and spoke to Robert SR# 7728062602, I advised them of the situation. Techline stated they pulled the deflector service pointer off service matters and is now recommending the rotor stator be replaced due to the windings seperating and cause the motor to spin at a higher speed cause it water and suds to go through the top vent. I am ordering a rotor W11314361, stator W11354541, rotor bolt W11314657. ordrng 1 W11314361 (rotor) and 1 W11314657 (screw) and 1 W11354541 (STATOR)"
Near Round Rock, TX 78681
Paul
Job Details: 06/13/2020
REFRIGERATOR LG LFXS29766S/01 Arrived onsite for a refrigerator no cooling correctly. I found the compressor had failed that was installed on 5/8. The pressures were not changing when the compressor ramped up. Ordering parts research for compressor and drier. Office to RS. Sending routing a message to weigh the call for 2 hours.; ordrng 1 PARTSRESEARCH (COMPRESSOR AND DRIER)
Near Austin, TX 78751
Luis
Job Details: 06/13/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for no cool. Powered unit on compressor running,removed evaporator cover,checked connections found slight hissing noise from cap tube,slightly adjusted cap tube hissing noise increased. Called tech support talked to rick,
Near Manchaca, TX 78652
Kevin
Job Details: 06/13/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and inspected dishwasher and found heating element is disconnected a control board. After correcting ran a diagnostic cycle and found it it is now operating properly. Recommended to customer to use rinse aid for best drying results. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 06/13/2020
RANGE KITCHENAID KDRS483VSS03 "Arrived on site to inspect oven for not heating, upon inspection found the bake element out and needs to be replaced. ; ordrng 1 2HOURS (2HOURS) and 1 GIANTOVEN (GIANT OVEN )"
Near Austin, TX 78752
Leonardo
Job Details: 06/13/2020
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to test unit for damage panel. Replaced panel test unit and unit test good job complete.
Near Manor, TX 78653
Jacob
Job Details: 06/13/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for unit having exploded with a pan full of grease inside bottom oven when broiler turned on using the upper oven button. Called Techline to report findings. Had me Test Upper and lower broiler’s and broiler’s are working as designed. Got SR#7728069397. got Sr#7727998211. No issues at this time. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 06/13/2020
DRYER WHIRLPOOL WED7500VW2 Arrived on site to diagnose a dryer that is smoking. Found blower motor shorted. Motor will need to be replaced to complete repairs.; ordrng 1 WP8182472 (motor-drve)
Near Austin, TX 78734
Brandon
Job Details: 06/13/2020
DRYER WHIRLPOOL MED8630HC
Near Austin, TX 78729
Scott
Job Details: 06/13/2020
DISHWASHER WHIRLPOOL WDF560SAFT2 "Arrived on site for no drain. Found drain hose was installed backwards. Check valve was installed on drain pipe on sink. Due to instillation of water supply on valve , unable to install drain hose properly . ( quick pic of install ) . Left drain hose and instructed customer on proper installation. No water leaks detected at time of service. Job complete ."
Near Austin, TX 78734
Robert
Job Details: 06/13/2020
DRYER WHIRLPOOL MED8630HC Arrived on job to replace panel. Found panel damaged customer wants a reorder. ; ordrng 1 W11203814 (PANEL )
Near Austin, TX 78717
David
Job Details: 06/13/2020
OVEN WHIRLPOOL RBD305PDQ12 "Arrived on site to diagnose oven that would not shut off or allow temp changes. On arrival the u it had been powered down for over a month. Turned unit on and tested functions. Unit came on and preheated with no issues at all. Noticed that when upper oven was on, fan was not coming on. No errors were populating. Advised customer that the unit may have a blown fan, possibly wiring or control. Parts are discontinued for a majority of the items, but fan is available.
Near Cedar Park, TX 78613
Paul
Job Details: 06/13/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite for a refrigerator not cooling to possibly replace sealed system parts. I found the system charged and the compressor not pumping. I replaced the compressor and installed a low side service tap. I installed a UV drier using lokring on the capillary side. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 3.7 oz’s of R134A. I tested the unit and found it cooling and working as designed. Call complete.
Near Austin, TX 78750
Scott
Job Details: 06/13/2020
REFRIGERATOR WHIRLPOOL EDQ25 "Arrived on site for fridge not making ice . Was informed fridge needing work was out in garage and unit would stop working periodically. Found thermostat was failing . . ; ordrng 1 WP2198202 (thermostat)"
Near San Marcos, TX 78666
Noah D
Job Details: 06/13/2020
REFRIGERATOR GE GTS18DBPXRBB "Arrived on site to inspect fridge for loud noise and loss of cooling, upon inspection found the cond motor making a lot of noise and compressor not running, tested voltage at motor and found it pulled a lot of volts, disconnected motor and compressor kicked, will need to replaced cond motor. ; ordrng 1 WR60X10274 ( CONDENSATING MOTOR )"
Near Austin, TX 78750
Scott
Job Details: 06/13/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on sit for no ice , but found unit is making ice but not dispensing ice . Found motor would spot mid dispense . Ordering motor , bin ,shaft coupling . Please call to set return ; ordrng 1 W11202789 and 1 W11347840 (ICE BIN ) and 1 WP2220458 (coupling) and 1 WPW10258544 (shaft)"
Near Canyon Lake, TX 78132
Noah D
Job Details: 06/13/2020
DISHWASHER KITCHENAID KDTE254ESS3 "Arrived on site to inspect dishwasher for not washing or stopped filling, upon inspection found the pump and valve not working as well as the control board,