We serviced a
WHIRLPOOL FREEZER
Model WZC5216LW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2024
Arrived onsite and found unit tripping breaker upon initial start up of the compressor. Determined not caused by supply circuit. Ordering compressor and inverter to repair. Office to reschedule. Aluminum cap tube. ; ordrng 1 W11593917 (Compressor) and 1 W11593911 (Iverter) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600a (R600a)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Kempner, TX 76539
Tyler
Job Details: 04/05/2024
Arrived on site for refrigerator making a loud buzzing sound from fc. Upon arrival confirmed failure and disassemble fc evap area and found water leaking from fill tube of ice maker down the back inner wall of fc on the evap fan motor and causing noise. Removed ice and added a clear fill tube extension to liner and found leak no longer present and noise removed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Georgetown, TX 78626
David Z
Job Details: 04/05/2024
Arrived on site to diagnose dryer that is not powering on or running. Tested unit and found console unresponsive. Found good voltage / polarity and functional control. Replaced console and tested. Verified proper operation. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78737
Luis
Job Details: 04/05/2024
"Arrived on site for loud noise. Ran diagnostics loud noise due to ice hitting evaporator fan blade in fresh food section,ran defrost heater heater powered on,removed cover found ice build up on right side of evaporator,defrosted ice,replaced cover assembly. Reassembled unit ran fan test passed changed defrost setting to basic."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Austin, TX 78737
Leonardo
Job Details: 04/05/2024
Arrived in site to test unit for control lock. Cant unlock console. Will need to order new console rescheduled for 4/17 per customers request. ; ordrng 1 W11600355 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Lorena, TX 76655
Jonathan M
Job Details: 04/05/2024
Arrived on site for a washing machine that has a piece broken off inside. Inspected unit and work area. The customer advise of the top part of the middle piece. Had broken off. I did find the agitator broken due to one of the tabs on the bottom part having broken. I was going to head and replace the agitator and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Bartlett, TX 76511
Sterling
Job Details: 04/05/2024
On arrival verified compliant of shaking. Replaced basket as previously diagnosed. Ran calibration then test mode and confirmed all Operations are correct. Job complete no leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near New Braunfels, TX 78132
Tim M
Job Details: 04/05/2024
"Arrived on site to test unit for no operation. Upon inspection found that the strike is broken causing unit not to start cycles. Replaced strike and tested, unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lockhart, TX 78644
Andrew
Job Details: 04/05/2024
Arrived on site to test unit for no water or ice. Found valve was not plugged in. Plugged valve connections in and unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Georgetown, TX 78626
David Z
Job Details: 04/05/2024
"Arrived on site to diagnose microwave with burning smell. On arrival i inspected the unit and found customer had been using the metal rack with only 1 item. This was causing damage / smell as a result. I removed the rack and inspected the HV system. Saw no signs of failure or damage. Ran unit and found it heats properly and has no abnormal noise. Called findings in to safety. Found unit working as designed, no repair needed. Residual odor will clear with usage. Call completed."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Mustang Ridge, TX 78610
Ryan B
Job Details: 04/05/2024
Arrived on site to inspect unit for no heat. Upon closer inspection found gas turned off to house. Will need to reschedule when gas is on. Office to reschedule. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78758
Paul
Job Details: 04/05/2024
Arrived onsite for a washer with a broken agitator. I found the agitator had come apart and the screw had backed out and was missing. The upper part of the agitator were still here. This is the second time this has happened so I am going to replace the gearcase also. Ordering W10772621 screw & W11454741 gearcase and marking the agitator as UORV.; ordrng 1 W10772621 (screw) and 1 W11454741 (Gearcase)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78732
Paul
Job Details: 04/05/2024
Arrived onsite for a microwave to replace the previous diagnosed parts. I found both supports in the box broken. Re ordering the support kit. Ordering W10909479 support.; ordrng 1 W10909479 (Support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB06
Near Austin, TX 78753
Scott
Job Details: 04/05/2024
"Arrived on site for no cool fridge . Both sections room temp. Ran both 4and 5 diagnostics test. Compressor didnt come on . Can move wires and compressor would come on . Compressor buzzing loudly , pulling 3.9 amps . Compressor would stop for a couple seconds then sound like hammer . Ordering compressor ,inverter, power cord ,wire harness , nitrogen ,r600 kit ,service port , uv drier ,weigh 2 hrs . No water leaks at time of service .call to set return . C-notes ; ordrng 1 Compressor (Parts research) and 1 Uvdrier and 1 Serviceport and 1 R600kit and 1 W11700341 (Harness wire) and 1 WPW10242407 (Power code) and 1 Weigh2hrs and 1 Nitrogen and 1 Inverter"
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 04/05/2024
Arrived onsite and found unit operating with fintermittent symptoms of touch panel not responsive. Reset the unit with power cycle. All checks good. Unit is now operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Leander, TX 78641
Miguel
Job Details: 04/05/2024
Arrived on site for ice not dispensing due to clumping. Removed ice bin and found frost ice underneath indicating air leak. Replaced dispenser door. Verified operation. Call complete.
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Leander, TX 78641
Lou
Job Details: 04/05/2024
"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised that the unit will stop the cycle and the display will show SD or 5D and then they place the unit in a Drain/Spin cycle and it will finish. I placed the unit in diagnostics showing error code F0E2-too many suds. Cleared the code and continued with testing and the unit operated as designed. I found the customer has a water softener system and is using too much detergent. I found the drain ports in the bellow were clogged and cleared them. Also found the detergent dispenser badly molded the detergent cup is holding detergent and not dissolving it well. Following Service Pointer #W11446112, I am ordering the main control and with the mold issue in the dispenser, I am ordering the dispenser assembly. I demonstrated to the customer how to clean the drain area of the bellow and wipe down the inner door glass after use. I made recommendations for use and care, as well as, detergent use. I am ordering the dispenser assembly and CNOTE-SCHEDULE AS FIRST CALL 8AM and will return with all prescreened parts. Scheduled return service for 04/12/24. Returning tech to replace the main control and dispenser assembly. No water leaks observed during service.; ordrng 1 W11524106 (Dispenser assembly) and 1 CNOTE (SCHEDULE FIRST CALL 8AM)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Wesley
Job Details: 04/05/2024
Arrived onsite and swapped icemaker AEX warranty. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mustang Ridge, TX 78610
Ryan B
Job Details: 04/05/2024
"Arrived on site to inspect unit for not cooling either section at all. Replaced start device compressor kicked on. But ui still unresponsive, opened control box found moles for ui not plugged in. Plugged in molex, tested unit, unit is running as intended. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Jarrell, TX 76537
Sterling
Job Details: 04/05/2024
On arrival verified complaint of light not turning off. On visual inspection of the main board found pests have damaged the board. Documented with TL Joe 7738835898. Spoke to TC Lauren 7738791365 and documented. Advised customer unable to repair unit. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Kingsbury, TX 78638
Andrew
Job Details: 04/05/2024
Arrived on site to test unit for continuous running and acting erratic. Found no stored error codes. Customer downloaded app and connected to WiFi. Unit appears to have been stuck in logic loop. Also found console was cycling power. Recommend console replacement. Office to reschedule. ; ordrng 1 W11478526 (Console)
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Cedar Park, TX 78613
Miguel
Job Details: 04/05/2024
"Arrived on site for door strike being broken. Diagnostics shows f0e7. Cleared code. Completed diagnostics with no errors. Test lid lock and lid switch. Both working. No leaks, call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Paul
Job Details: 04/05/2024
"Arrived onsite for a refrigerator with the door gasket falling out. I found the gasket at the bottom of both doors coming out. The entire plastic insert at the bottom of the door is swelled open allowing the gasket to fall out and the bottom right side of the refrigerator door is the same way. Both doors will need to be replaced to correct this. Ordering LW10638683 FC door SS, W11575716 RC door SS, & W11178521 badge. Office to RS.; ordrng 1 LW10638683 (Freezer door SS) and 1 W11575716 (RC door SS) and 1 W11178521 (Badge)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/05/2024
Arrived onsite for oven with power loss on the display. On inspection found the unit was not connected to the internet. Customer said that they tried and they could not connect to their router. Install a new UI in the unit that had the new software on it. I then informed the customer that the ovens has to be connected to the internet. Gave customer the WiFi team #. Tested the unit and it is operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Georgetown, TX 78628
Gerry C
Job Details: 04/05/2024
"JS48NXFXDE01 arrived to inspect internal light issue. I verified several lights would not illuminate, causing the others to be very dimly lit. Per the manufactures technical service pointer, I removed and replaced all of the interior LED modules and tested. The unit resumed normal functions, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Austin, TX 78753
Scott
Job Details: 04/05/2024
"Arrived on site for washer not going into wash cycle . Ran diagnostics,unit is not draining . Also got a lot of bounce in basket . Ordering Suspension and drain pump. Call to set return ; ordrng 1 W11400156 (Suspension) and 1 W10876600 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78736
Luis
Job Details: 04/05/2024
"Arrived on site. At time of visit unit cooling,removed evaporator cover no ice build up and good frost pattern,removed icemaker cover found icicles by fill tube causing water to leak down side of icemaker to ice chute,ran fill test found water spraying out of fill tube,adjusted fill tube and created more of a funnel on fill tube,ran icemaker test no leaks during fill."
We serviced a
KITCHENAID RANGE
Model UXB1200DYS
Near Luling, TX 78648
Andrew
Job Details: 04/05/2024
"Arrived on site to test unit for loud rattling/banging sounds when vent is being ran. Found damper fell from exhaust tube into blower wheel causing noise. Removed damper and found blower wheel was damaged. Replaced blower assembly, unit now working as designed. Advised customer ducting professional is needed to repair/replace damper. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78749
Luis
Job Details: 04/05/2024
"Arrived on site for a defective water valve and deli door handle,replaced valve and handle tested water dispenser unit working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/05/2024
Arrived onsite for previously diagnosed parts. Installed the new UI in the unit and heated the ovens to 350?. The unit is operating as designed from the factory.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Dripping Springs, TX 78620
Ryan B
Job Details: 04/05/2024
"Arrived on site to inspect unit for leaking and violently shaking. Upon closer inspection found below outer spring was off and on the inside placed below to correct location and placed spring in correct location. Unit is no longer leaking. Ran diagnostic cycle found unit shaking inspected counterweights and shocks. Replaced shocks due to rusting, tested unit, unit is running as intended. No leaks present at this time. Concession W1ARCH0DPL1. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near Leander, TX 78641
Lou
Job Details: 04/05/2024
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right side trim piece. I cut out the spaces for the hinges and installed and tested door operation and the clears as designed. Job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Round Rock, TX 78665
David Z
Job Details: 04/05/2024
"Arrived on site to diagnose microwave that lost power. Examined unit and found fuse blown, and breaker had tripped leaving no power. I replaced the fuse and tested the unit. As soon as I opened the door the breaker and fuse tripped again, indicating a failure in the interlocks. Ordering control/interlocks. Return visit set for 4/12. ; ordrng 1 W11551558 (Upper Interlock) and 1 W11551761 (Lower Interlock) and 1 Wpm0805101 (Fuse)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS10
Near Seguin, TX 78155
Tim M
Job Details: 04/05/2024
"Arrived on site to test unit for no cool in RC. Checked drain, drain line is clear of obstructions. Exposed evaporator, found that the evap fan is not activating. Replaced evap fan motor, fan is now engaging properly. Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Kyle, TX 78640
Ryan B
Job Details: 04/05/2024
"Arrived on site to inspect unit for frosting over freezer ice maker. Upon closer inspection found seal on inner top hand fc door was not touching the cavity. Used heat gun to reform seal, seal is now touching on all sides. No leaks present at this time. Job complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near New Braunfels, TX 78132
Ryan B
Job Details: 04/04/2024
"Arrived on site to inspect unit for warped door letting heat escape. Upon arrival could see warp in door on both sides directly in the middle. Replaced glass and name plate, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78722
Scott
Job Details: 04/04/2024
"Arrived on site for fridge leaking into fresh food section . Found freezer liner bottom covered in sheet of ice . Removed ice and steamed bottom of evap cover . Found layer of ice in drip tray and drain frozen over ,no ice on evap ( normal frost pattern ) . Steamed drain clean .ran cup of water ,drawing normally. Checked resistance on element and thermistor . Both checked normal. Ran harvest on IM , no spill over of leaking from icemaker . Unit is powering up defrost heater . May have been a restriction in drain hole . Recommended monitoring next couple of day to make sure drain properly . No water leaks detected at time of service . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Driftwood, TX 78619
Luis
Job Details: 04/04/2024
"Arrived on site. Adjusted unit,tested ice dispenser cubes dispensing let customer know its normal for some cubes to come out crushed due to design of chute and ice bin unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, TX 78731
Wesley
Job Details: 04/04/2024
Arrived onsite and found unit operating with failed slipping belt causing chirping. Replaced the belt. All. He is good.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Buda, TX 78610
Leonardo
Job Details: 04/04/2024
Arrived on site to replace igniters and harness. Replaced all parts test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Liberty Hill, TX 78642
Lou
Job Details: 04/04/2024
"Arrived on site to inspect wall oven with no power. Upon further inspection, I found the unit display blank. Checked the breaker and found it wired to a GFCI breaker and labeled as the dryer and was tripped. I cycled the breaker on and it tripped again. I removed the control panel on the unit and found a loose molex connector on the panel. I plugged the connector in properly and cycled power on and the breaker stayed on this time. I placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. I advised the customer that the wall oven is on the GFCI breaker that is labeled as the dryer. I tripped the breaker thats labeled for the oven and the customer tested the dryer and it would not come on. I recommended the customer contact their builder to have them correct the breaker issue. No further repairs needed at this time, job completed."
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Buda, TX 78610
Leonardo
Job Details: 04/04/2024
Arrived on site to replace control board. Replaced Board test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Killeen, TX 76542
Tyler
Job Details: 04/04/2024
Arrived on site for washer making a squeaky noise during final rinse spin cycle. Upon arrival found no errors. Found silionoid on valve squealing during rinse and replaced under 3/26/24 warranty. Found no leaks during tests. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near San Marcos, TX 78666
Ryan B
Job Details: 04/04/2024
"Arrived on site to replace console diagnosed on previous trip. Replaced console, tested unit, unit is running as intended no leaks present at this time. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Maurice R
Job Details: 04/04/2024
Arrived onsite for oven that resets and says power failure. Customer said that we were out last week and installed a control board. I called WP techline and spoke with them and explained the issue. They informed me the the unit needs to be hooked to the WiFi to update the ui. Gave the customer the WiFi team # to setup WiFi. Customer will call if issue continues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Sterling
Job Details: 04/04/2024
"On arrival verified complaint of unit not washing. Ran diag cycle and confirmed wash motor not activating, found pump is getting correct voltage. Replaced sump assy and unit now washes correctly. Job complete operational test is good. No leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Georgetown, TX 78626
Tyler
Job Details: 04/04/2024
"Arrived on site for refrigerator with rc side of 7nit over freezing. Upon arrival confirmed failure. Found middle and lower sections of rc side at 30 degrees and fc side at 10. Found thermistor valve of fc thermostor in defuser reading 10.04kohms and defuser iced over. Found it wouldnt fully shut and leaking cold air into unit. Also found filter and housing not sealing correctly to allow any water to ice maker or dispenser. Rescheduled customer for 04/11/24 to complete repairs. Ordering W11162042 housing, W11645127 defuser; ordrng 1 W11162042 (Housing) and 1 W11645127 (Defuser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Round Rock, TX 78665
David Z
Job Details: 04/04/2024
"Arrived on site to diagnose refrigerator making excess noise per customer. I ran the unit and started the compressor. I found when the compressor is running there is a noticible higher frequency noise coming from the compressor area. Advised customer that this noise did not seem excessive, but I would try and remove as much of it as I can. I found the noise would only lessen if I held onto the high side line going to the condenser. I added some sound pads to the line and found minor improvement. Called and reported to tech line, SR7738826434. Advised tech line of the repair made. Unit has no diminished function and is working as designed, with no other repairs recommended. Relayed information to customer who does not feel the noise was reduced and they were unhappy with the unit. No other repairs performed. Call completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Maurice R
Job Details: 04/04/2024
"Arrived onsite for MW light staying on. On inspection the light could turned off, found that the 5 volt regulator was cracked on the control board. Installed a new control board and the light is operating as designed from the factory."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78747
Scott
Job Details: 04/04/2024
Arrived on site for fridge gasket issues . Found door not centered and gasket on freezer door having air gaps . A lot of frost build up . Steamed out frost . Adjusted hinges on door . Heated and used Permagum on door gaskets . Gasket is sealing properly now . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, TX 78747
Scott
Job Details: 04/04/2024
"Microwave move to apt 8106Arrived on site , replaced one 20A fuse . Ran unit all checked normal . Unit is heating to WP specs . Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Austin, TX 78745
Leonardo
Job Details: 04/04/2024
Arrived on site to test unit for noise. Can hear noise when fan is running. Removed unit from cabinet and removed fan and found no damaged. Unit making vibration noises. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near New Braunfels, TX 78130
Andrew
Job Details: 04/04/2024
Arrived on site to test unit for cooktop on light staying on. Found RF infinite switch needs replaced. Scheduled for 04/11. ; ordrng 1 WP3149400 (RF infinite switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Paul
Job Details: 04/04/2024
Arrived onsite for a dishwasher that is leaking. I tested the unit and found the vent leaking. I replaced the vent and tested the machine. There were no water leaks present at the end of service. Call complete.; ordrng 1 W11705150 (Dispenser)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Manor, TX 78653
Matthew
Job Details: 04/04/2024
Arrived on site for bottom panel being lifted. Inspected and found bottom panel bowed and not allowing proper heating. Replaced bottom panel and unit is now functioning properly. Job complete
We serviced a
JENN-AIR RANGE
Model JGS1450ML0
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the bake ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Lorena, TX 76655
Jonathan M
Job Details: 04/04/2024
"Arrived on site for a refrigerator that is making a knocking noise intermittently. Inspected unit and work area. The customer advised that the sound happens when they open and close the refrigerator doors. He throws it does not have an every single time but every time that the compressor is running, it seems to do this. Around the unit three diagnostics and confirmed the customer complaint testing the damper control. I went ahead and replaced the damper control and tested the unit. The unit began to work and operate as designs. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Seguin, TX 78155
Tim M
Job Details: 04/04/2024
"Arrived on site to replace previously diagnosed sump assembly. Replaced part and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Canyon Lake, TX 78133
Ryan B
Job Details: 04/04/2024
"Arrived on site to inspect unit for loud noises during spin and agitate. Upon closer inspection found numerous holes not punched through with basket, customer said it has banged since delivery so assumed it was normal. Will need to order tub and return. Ran diagnostic cycle to see if any immediate repairs are necessary. W11178227 will return with tub. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near San Marcos, TX 78666
Ryan B
Job Details: 04/04/2024
"Arrived on site to Inspect unit for drum not spinning. Upon arrival found motor turning but bogged down, was able to slow down with hand. Replaced motor, belt, idler and rollers due to excessive wear. Tested unit, unit is running as intended. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78729
Paul
Job Details: 04/04/2024
Arrived onsite for a refrigerator that has frost in the FC and the door doesnt seem to be closing correctly. I found that I didnt get one of the lower brackets locked in correctly and it was causing the door to gap at the top. I cleaned up the frost and got everything mounted correctly. I ran the unit through a short defrost and all worked as designed. The door is closing correctly now. Call complete.
We serviced a
WHIRLPOOL RANGE
Model UMV1170LB00
Near Elgin, TX 78621
Joe Z
Job Details: 04/04/2024
Arrived on site to install previously ordered part. Replaced cavity thermostat. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Austin, TX 78741
Leonardo
Job Details: 04/04/2024
Arrived on site to test unit for unit not working. Test unit and found black wire at junction going to the dishwasher was getting 0v. White wire was getting 124v. Unit was wired incorrectly at junction. Secured connection correctly and found shorted keypad. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Liberty Hill, TX 78642
Lou
Job Details: 04/04/2024
"Arrived on site to inspect cooktop taking too long to cook food. Upon further inspection, I tested all of the burners and the unit is operating as designed. The customers complaint is that the burners dont get hot enough to cook their food. I explained to the customer that its due to the grates sitting too high off of the burners and its the way the unit is designed and theres no repair for it. I adjusted the flames on each burner to make them higher in the lower setting and to the customers liking. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Austin, TX 78749
Luis
Job Details: 04/04/2024
"Arrived on cite for ice clumping and leaking. Removed bin found a defective broken icemaker tray,replaced icemaker assembly ran harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Nolanville, TX 76559
Jonathan M
Job Details: 04/04/2024
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I went to replace the icemaker and found that the icemaker had different connectors on it then this model required. I checked the model and serial information and found that the model information had not been updated to the correct model on the previous trip. due to the change in model number, I found both parts needed were different part numbers. I am ordering the correct part numbers for this refrigerator and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10852669 (UI), used 1 W11658802 (Ice maker) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78704
Leonardo
Job Details: 04/04/2024
Arrived on site to test unit for unit not drying. Test unit and find customer using express wash. Advised customer if they use express wash the unit will not turn heater on for that long. It will do all cycle in 1 hour. No leaks present at this time. Pulled unit out customer had been running dishwasher for 2 hour before I showed up no no water behind or under the unit.
We serviced a
JENN-AIR RANGE
Model JGRP548HL05
Near New Braunfels, TX 78132
Tim M
Job Details: 04/04/2024
"Arrived on site to test unit for burner not igniting. Customer stated middle front burner was not igniting. Per service pointer #W11643965, removed all burners, cleaned underneath them and seated them properly. Made sure all burners are properly aligned and tested, unit is now running as designed. Advised customer that before using unit to connect to wifi to get future updates OTA and to prevent issues that may be caused by not having unit connected. Job complete."
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Andice, TX 78628
Miguel
Job Details: 04/04/2024
"Arrived on site for washer giving f6e3 code. Cleared code. Ran diagnostics and confirmed water working, drain working but motor did not turn drum. Removed harness from control. Across rd,bl,wh all equal 16 ohms. Replaced control. Verified operation. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near New Braunfels, TX 78132
Tim M
Job Details: 04/04/2024
"Arrived on site to test unit for door not shutting properly. Customer demonstrated how the door is pulling out cockeyed and it does not shut unless you push it in. Replaced slides and tested door, door is now shutting properly and pulling out properly. Advised customer to only open door from the middle to prevent issues in the future. Unit is functioning as designed, job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near New Braunfels, TX 78132
Andrew
Job Details: 04/04/2024
Arrived on site to replace previously diagnosed console and vent assembly. Verified parts were needed. Replaced console and vent assembly. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
David Z
Job Details: 04/04/2024
Unit 4207. Arrived on site to diagnose dryer not heating at all. Ran unit and confirmed no heat. Accessed components and found the high limit open. Replaced high limit cutoff and retested. Verified proper function. Checked airflow and found airflow almost completely obstructed at the wall. Advised maintenance vents must be cleaned. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Taylor, TX 76574
Sterling
Job Details: 04/04/2024
"On arrival verified complaint of door gasket is torn as well as filter cover doesnt stay latched. Found RC gasket on right side is torn. RC left, drawer, and fc gaskets are correct. Replaced RC gasket on right side only. Recommend replacing the filter cover and filter bracket for inability to maintain the latch. Rescheduled for 4/11 ordering filter cover and bracket. ; ordrng 1 WP67006331 (Filter cover) and 1 67006325 (Filter base bracket)"
We serviced a
WHIRLPOOL RANGE
Model WOES3030LS00
Near Liberty Hill, TX 78642
Lou
Job Details: 04/04/2024
"Arrived on site to inspect wall oven with foil on the bottom panel and a pan stuck. Upon further inspection, I found a small amount of foil that had melted to the bottom panel and no cooking pans inside. I found the bottom panel is not warped from the foil being on the panel. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees Standard Multi Rack Preheat selection. The unit is heating as designed. I made recommendations for use and care. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bastrop, TX 78602
Joe Z
Job Details: 04/04/2024
Arrived on site for valve weeping. Upon arrival. Water supply is off. Restore water to unit and valve immediately began to leak. Disconnected power to unit and leak continued. Need to replace. Found unit is being supplied with well water. Replaced valve and test unit. Unit is now operating as designed. No leaks present at this time. Advised customer that this is the 3rd valve the unit has had and will continue to give issues if a filtration system is not used. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the interior microwave light burning out, I removed the unit from the cabinet and removed and replaced the bulb and tested. Unit is operating as designed, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Leander, TX 78641
Maurice R
Job Details: 04/04/2024
Arrived onsite for oven with error F9E0. On inspection found the error on the display. Reset the breaker and the error message went away. Tested the unit ran the MW for 4 minutes heating up food. The unit is operating as designed from the factory.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW1
Near Austin, TX 78745
Leonardo
Job Details: 04/04/2024
Arrived on site to replace board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Pflugerville, TX 78660
David Z
Job Details: 04/04/2024
"Arrived on site to diagnose washer not spinning out clothes. Customer informed me that on multiple cycles the unit would start spinning or bang around a little and then stop. I ran the unit on drain and spin and found no issues at all. Unit had a code on arrival for long drain. I cleared the code and ran diagnostics and regular cycles and could not duplicate any failures. Checked drain pump harness and could not find any breaks in the harness, pump was working good. I advised on the critical nature of having a balanced load. Unit working as designed at this time."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Canyon Lake, TX 78133
Ryan B
Job Details: 04/04/2024
"Arron site to inspect unit for leaking from underneath unit. Upon closer inspection found water inside the 4 leveling legs found water escaping at tub ring. Whole replacing tub ring found excessive number of holes not punched through in tub, ordering tub and will return. No leaks present at this time. Office to reschedule. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Burnet, TX 78611
Gerry C
Job Details: 04/04/2024
"KRFC704FPS06 arrived to inspect cooling issues. The customer advised that the same cooling issues that were happening prior, such as over temperature within the refrigerator and freezer, were still continuing. the customer also advised that intermittently the unit would give the tone for the automatic water dispenser at random times. On this service, I elected to bring anoscope and test incoming line voltage to the unit. I found a significant noise signature, but only when the customer would turn their water supply on and the well pump would engage. I found some other issues that were likely problematic and advised the customer and they will contact the proper servicer to address the issue. The customer will contact us after the issue has been resolved, if the issue persists. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2024
"Arrived on site to inspect dishwasher control panel not responding. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no water. Cleared the code and checked the water valve under the sink and found it turned off. Turned the water on and tested the unit and it is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Hutto, TX 78634
Sterling
Job Details: 04/04/2024
"On arrival verified complaint of unit not spinning. Found motor is humming. On inspection of unit found multiple screws missing and one hinge is missing. Inside found belt is shredded as well. Replaced blower wheel, motor, and repair kit. Replaced screws with spares. Ran unit and it now heats and runs normally but lid is loose on back left corner. Ordering replenishment screws and ordering hinge. Reschedule for 4/12; ordrng 1 WP8066217 (Hinge) and 6 WP693995 (SS replenishment screws)s and 1 WP681414 (Hinge screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/04/2024
Arrived on site and replaced previously diagnosed compressor. Vacuumed system down and charged to specs with 68g of r600a. Unit now working as designed. Job complete.
We serviced a
JENN-AIR OVEN
Model JJW2830LM00
Near Kingsland, TX 78639
Gerry C
Job Details: 04/04/2024
JJW2830LM00 arrived to install previously diagnosed in ordered part I removed and replaced the failed UI and programmed to the correct model. I tested the unit and it appeared to have all functionality. I set the clock and advise the customer that if the issue persists to call back and at that point we would need to contact the manufacturer to see if there are further remedies. Operational test .
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS2
Near Leander, TX 78641
Miguel
Job Details: 04/04/2024
Arrived on site with new light assembly. Found the tabs were different and will need to reorder. Reset for mon. Pm. ; ordrng 1 W11321564 (Light assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Sterling
Job Details: 04/04/2024
"On arrival verified complaint of unit making a knocking sound. Unit makes a knocking sound when filter is replaced. Then after sometime of using the water via disp or ice maker it will stop until the filter is changed again. Unit is currently not making the noise. Ran ice maker fill test and dispenser. Both had no trouble, advised air in line is normal until unit is flushed after filter replacement. Unit is working as designed. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78741
Scott
Job Details: 04/04/2024
Arrived on site for washer not starting . Unit is not in store . May have been sent back with other appliances as written off . Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Austin, TX 78753
Wesley
Job Details: 04/04/2024
Arrived onsite for not draining replaced the drain pump and the drain hose. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Georgetown, TX 78633
Lou
Job Details: 04/04/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the FC drawer brackets failures, I removed and replaced the brackets (2) and tested the FC door functions. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near VLG O THE HLS, TX 78738
Luis
Job Details: 04/04/2024
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM
Near Georgetown, TX 78626
David Z
Job Details: 04/04/2024
Arrived on site to replace damaged doors on top mount refrigerator. Replaced doors and added name badge. Verified proper function. Call completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM05
Near Hutto, TX 78634
Sterling
Job Details: 04/04/2024
On arrival verified complaint of unit leaking internal and external. Found in FC the ice maker fill tube is splashing behind the evap cover and will need the tube extension. This is causing water to fill fc and overflow into RC. The RC water is from the overflow. The water on floor was found to be coming from the RC section as it flowed out the door. Verified no leaks in rear of unit at valve compartment. Pulled this fridge out with some resistance but was unable to tell why. Had my slide under it abut unit still fought to come out. After having maintenance help me slide it back we found a cabinet handle stuck under my slide from under the fridge. No floor damage was found to have been caused during this. Will need to order the fill tube extension rescheduled for 4/12; ordrng 1 Wp2174755 (Tube extension)
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Pflugerville, TX 78660
Matthew
Job Details: 04/04/2024
Arrived on site to replace faulty tub ring and outer tub. Could not test unit being in the garage. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Georgetown, TX 78628
Maurice R
Job Details: 04/04/2024
Arrived onsite for oven tripping the breaker. On inspection I pulled unit our and metered the amp usage. The oven never draw more then 18 amps. I set the oven on bake to 425? and the breaker did not trip. If you do the convection bake it will trip the breaker and if you use broil it will trip the breaker. Called talked with Eric at WP and did a few volt checks and we came up with the breaker being weak. Customer is going to change the breaker today and will call if issues continue. If a call back happens send both control boards for upper and lower ovens. W11525530
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Austin, TX 78727
Wesley
Job Details: 04/04/2024
"Arrived onsite and found unit not flowing due to crushed duct, repaired duct and advised customer on findings. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Hutto, TX 78634
Sterling
Job Details: 04/04/2024
On arrival verified complaint of unit making noise and freezing food. Found the damper motor is sticking open at times and knocking. Recommend replacing damper. Ordering damper/diffuser Rescheduled for 4/12. ; ordrng 1 W11236851 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Round Rock, TX 78681
Paul
Job Details: 04/04/2024
"Arrived onsite for a refrigerator not making ice and not cooling correctly in either compartment. I found no air movement but the evaporator fan was running. I found the FC evaporator cover with frost build up on it. I found the icemaker mold full of cold water but not frozen because of the temp. I explained to the customer that this was why there was no ice. I tested the thermistors and found them good. I ran a forced defrost and found it working as designed. The top shelf in the freezer was packed with frozen product in bags and they fell off the shelf and wedged against the vents. I removed the frost from the cover, removed the cover, and found the evaporator packed in frost and some ice. I found the evaporator thermistor not mounted properly and loose. I suspect between this and the bags choking off the vents caused the defrost issue. I removed all the frost from the evaporator and tested the refrigerator. All is working as designed. Call complete."
We serviced a
KITCHENAID FRIDGE
Model n/a
Near New Braunfels, TX 78132
Ryan B
Job Details: 04/04/2024
Arrived on site to inspect unit for broken/ warped shelves. Upon closer inspection found shelve is warped and clips on handle are broken. Ordering shelve and handle and will return. Office to reschedule. ; ordrng 1 W11387053 (Shelve) and 1 W11336585 (Front pan) and 1 W10469177 (Support)
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ00
Near Taylor, TX 76574
Sterling
Job Details: 04/04/2024
"On arrival verified complaint of vent not running and no power. Found unit fuse is blown. Unsure where the spark complaint came from as customer states no spark. Brought unit down and inspected and found no visual damage. Put breaker tool on fuse and ran fan. Fan only gets voltage on high setting recommend replacing main board. Ran cycle and found unit heats correctly and doesnt blow fuse. Tested with magic lights tool got all three lights, opened door and closed multiple times nothing seemed to trip fuse. Spoke to SW recommend door interlocks for possible oil inside as unit is very oily. Light under unit is not working either. Ordering door interlocks, main board, light socket, and bulb. Unit will need fuse replaced on return. ; ordrng 1 W11391718 (Main board) and 1 W11182140 (Upper interlock) and 1 W11182141 (Lower interlock) and 1 W10210871 (Lamp socket) and 1 8206232A (Bulb)"