We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78757
Luis
Job Details: 12/13/2023
"Arrived on site. Installed parts prev tech ordered found filter not fully exiting housing,adjusted shelf assembly and filter housing. Tested operation filter able to be removed."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. Installed the igniter on the front center burner. The burner now ignites on the first or second spark. The unit is operating as designed and no gas leaks detected during service.
We serviced a
AMANA WASHER
Model MVW7232HC0
Near Manor, TX 78653
Blake
Job Details: 12/13/2023
"Arrived on site to inspect washer noise. I found error code F1E2 and F0E7. I inspected the gearcase and found it leaking a lot of oil as well as some water dripping from the tub seal. I also found damage to the rotor teeth. I removed and replaced the gearcase, slider, and rotor and tested. The unit now operates as designed. No leaks observed during service. I instructed the customer on loading and detergent use."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Andice, TX 78628
David Z
Job Details: 12/13/2023
"Arrived on site to diagnose dryer stopping during cycle. On arrival customer said unit would stop drying after 10 or so minutes. I tested the unit and confirmed if the moisture sensors had nothing contacting them, cycles would end quicker. I also advised the customer to turn off the ecoboost option to make sure clothes dry quicker / better as ecoboost frequently leaves clothes damp. I tested the unit with the customer present and with a good sized load the clothes dry correctly. Unit has no error codes present. Unit working as designed. Repair completed."
We serviced a
JENN-AIR RANGE
Model JGCP548HL00
Near Kingsland, TX 78639
Lou
Job Details: 12/13/2023
"Arrived on site to inspect cooktop burners not working properly. Upon further inspection, I tested all burners and found the front middle burner not igniting/taking too long to ignite. I removed the burner head assembly and loosened the screws on the bottom and adjusted the top and bottom sections and retightened the screws and tested. Unit is operating as designed. I retested all burners one more time and the unit continues to operate as designed. No gas leaks detected during service, job completed."
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX10
Near Leander, TX 78645
Maurice R
Job Details: 12/13/2023
Arrived onsite for previously diagnosed parts. On inspection the appliance company that delivered the freezer was working on the door and had the trim off. I gave the trim to the technician working on the door. He installed the trim when he reinstalled the door. Pp
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Dripping Springs, TX 78620
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for panel not responding. Could not make unit respond it was frozen. Replaced console test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78703
Matthew
Job Details: 12/13/2023
Arrived on site for unit. Not operating. Customer stated I was having a wash cycle interruption and now the unit is not powering on at all. Inspected unit and found failed control board. Replaced board and tested. Unit is now functioning properly. Job complete.
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Austin, TX 78737
Leonardo
Job Details: 12/13/2023
"Arrived on site to test unit for center rear burner not igniting. Found burner clogged, removed burner head and cleaned it. Test burner and burner igniting correctly, center burner igniting but making noise due to burnerHead has clogged. Removed clogged and burner working better and ignjntg at this time. Advised customer he might have to replace the burner heads due to the clogged from cleaning. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Hutto, TX 78634
Blake
Job Details: 12/13/2023
Arrived on site to inspect drain hose leak. I found the drain hose boot torn causing it to leak water at the reservoir connection. I am ordering the drain hose to resolve. I left the unit unplugged and instructed the customer not to use it. ; ordrng 1 W11414944 (Drain hose)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 12/13/2023
"Arrived on site to replace previously diagnosed diffuser and fill gaps with sealant, ice maker is cycling and making ice, customer had store bought ice in the dispenser and it clumped up around the auger causing it to cease up, removed ice tested, ice is now dispensing, replaced diffuser and sealed gaps, advised customer to pull back all items from the back wall to allow air to circulate properly, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near The Hills, TX 78738
Leonardo
Job Details: 12/13/2023
Arrived on site to test unit for damaged front door. Replaced door test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Killeen, TX 76549
Tyler
Job Details: 12/13/2023
Arrived on site for range with cooktop on light staying on. Upon arrival found all else working and intact. Inspected inf. Switchs and found front right switch burnt and failing. Was able to remove cooktop on indicator when switch was disconnected from range. Rescheduled customer for 12/19/23 to complete repairs. Ordering WP3149400 switch; ordrng 1 WP3149400 (Inf. Switch (front right))
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78729
Wesley
Job Details: 12/13/2023
Arrived onsite and replaced the vent and vent bezel. Unit is now operating as designed. Advised customer on findings and design specifications. All checks good.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS2
Near Leander, TX 78641
David Z
Job Details: 12/13/2023
"Arrived on site to diagnose venthood with bulb issues. Customer clarified that every few days the right bulb and the right bulb only will fail. Left bulb has not failed once, but right bulb has failed several times with OE bulbs and off brand. Ordering a new light socket assembly to resolve, could not see any obvious indicators of failure. Advised customer to try using some of their bulbs on the left light to see if it fails. Ordering a socket assembly. Office to schedule return. ; ordrng 1 WPW10638164 (Bulb Socket)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78744
Matthew
Job Details: 12/13/2023
Arrived onsite to replace faulty basket. Replaced basket and tested. Also replaced guard and screws. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4236ADS0
Near Liberty Hill, TX 78642
David Z
Job Details: 12/13/2023
Arrived on site to diagnose vent hood that had a dead blower. Tested unit and confirmed blower will not turn on at all. I examined the molex connector for the blower and confirmed it has a very loose fit and wiggling it turns on the fan. I bent the harness connector slightly to give it a better fit in the molex. Reconnected and tested and verified proper operation. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Austin, TX 78730
Luis
Job Details: 12/13/2023
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. ; used 1 212643 (Sealer) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Marble Falls, TX 78654
Lou
Job Details: 12/13/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I evacuated the system and removed and replaced the compressor, access valve, and UV dye drier and vacuumed the system. Pressure held good. I installed 48g of R600 refrigerant and tested the unit. Unit is cooling and the evaporator has a good frost pattern. Unit is operating as designed. No water connection/leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78753
Wesley
Job Details: 12/13/2023
Arrived onsite and found unit operating with shorting under load issues. Replaced control and sensor. Unit is now operating as designed. Possible electrical supply concerns during testing used different outlet to restore function and Advised customer on repair and possible ongoing electrical supply concerns.
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AB03
Near Austin, TX 78723
Joe Z
Job Details: 12/13/2023
Arrived on site for cooktop indicator light not operating. Upon arrival test unit and light does not come on when any burner is turned on. Removed cooktop from cabinet and removed top to access harness and light assembly. Found fractured lens. Light does operate just is out of position. Need to replace lens. Ordering indicator lens. Office to reschedule ; ordrng 1 W11690131 (Indicator light lens)
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS0
Near Austin, TX 78757
Wesley
Job Details: 12/13/2023
Arrived onsite and found cosmetic failure bent console receiver due to failed cooktop structure. Ordering cooktop and receiver mounting brackets for the console as well as center underside screw and mount clip. ; ordrng 1 W10795406 (Cooktop) and 1 W10289170 (Support) and 1 W10289169 (Support right) and 1 W10289169 (Grommet insert) and 1 WPonly (Customer request)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Mustang Ridge, TX 78610
Andrey
Job Details: 12/13/2023
"Arrived on site to test unit for range not working, tested unit and found bake and broil igniters not igniting but safety valve is opening, will need to replace DSI board, ordering DSI board and igniters as precautionary, office to reschedule.; O-emld tckt"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS243GX0
Near Austin, TX 78738
Leonardo
Job Details: 12/13/2023
Arrived on site to install new cup shelf. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78628
Sterling
Job Details: 12/13/2023
On arrival verified complaint of dishes not drying. Rinse aid dispenser is empty. Ran diag and found no error codes. All components activated correctly during diag test. Advised customer will need to use rinse aid. Job complete operational test good no leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Gatesville, TX 76528
Jonathan M
Job Details: 12/13/2023
"On site for a refrigerator that still has a defrost issue. Inspected unit and work area. The unit was running and had a major defrost issue in the freezer section. Ran the unit through diagnostics and found the defrost sensor open. Checked resistance from the control through the defrost sensor and found it reading 49.5 k ohms Indicating temperature is below -20?. Gained access to the defrost sensor and found it reading 44.1 k ohms of resistance. Checked again from the control and still found 47.4 k ohms of resistance. I checked through the defrost heater and found it reading 91.1 ohms of resistance. I called whirlpool techline and spoke to Austin SR# 7738013150. He had me run a few tests, but advised to replace that heater and check the wiring at the molex connector underneath. Replace the defrost heater and found the Molex connector underneath behind the dryer not fully seated properly. He advised that his assumption with the random readings from the control may have been due to improper seating of the connectors. Fixed the fitting and the unit is now working and operating as designed. He advised to call back if any other issues persist. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Andrey
Job Details: 12/13/2023
"Arrived on site to test unit for door issues, customer stated the door is wobbly when opening from the sides, explained to customer that door needs to be opened from center and the wobble in the door is per design so the door can seal and readjust, slightly lifted right side of door to even gaps on the FC door, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Gerry C
Job Details: 12/13/2023
"WRS315SNHM06 Arrived to complete charge. I measured the FC internal temperature and found it at 12F, but unknown when the last time it was opened. Customer advised it appeared to be cooling well since the repair. Upon inspection, prior to charging, I discovered the factory joint at the Yoder loop entry point had a very minor leak, which was undetectable without dye and the likely cause of the initial cooling failure. I removed the section of tubing and re-brazed, and then vacuumed and charged. Operational test good, no water connections to unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Maurice R
Job Details: 12/13/2023
Arrived onsite for refrigerator making noise. On previous visit found a bolt on the compressor and a copper tube laying on the compressor. Once those issues were fixed there was a slight noise coming out of the compressor. If I put my hand on the compressor the noise goes away. I installed damper pads to the compressor to help with noise.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Cedar Park, TX 78613
Miguel
Job Details: 12/13/2023
Arrived on site for water in the filter area. Confirmed water valve seems to be leaky into tub when off. Verified drain loop. Replaced water inlet valve. Verified operation. No leaks. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS11
Near Horseshoe Bay, TX 78657
Lou
Job Details: 12/13/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel, main control, inverter, magnetron, cover plate and microwave control failures, I removed and replaced all mentioned parts and tested. Unit is operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW
Near Canyon Lake, TX 78133
Andrey
Job Details: 12/13/2023
"Arrived on site to test unit for noise during spin, tested unit and found oil leaking from gearcase, replaced gearcase and slider, tested unit, unit is now running as designed, no leaks detected. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WRF550CDHZ08
Near Canyon Lake, TX 78133
Andrey
Job Details: 12/13/2023
"Arrived on site to test unit for water leaking out of the freezer, tested unit found drain tube was frozen causing defrost water to accumulate on the bottom of the freezer. Attempted to thaw out the drain tube but water would still not drain properly, inspected drain tube and found red plug restricting water flow, removed plug and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Georgetown, TX 78633
Sterling
Job Details: 12/13/2023
On arrival verified complaint of unit glass bent upwards. Checked unit installation is correct and weight is held on the metal lip and not the glass. Replaced cooktop and called TL 7738019837 Steve to document multiple failures of cooktop. Job complete operational test good.
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Weir, TX 78626
David Z
Job Details: 12/13/2023
Arrived on site to install new igniter to resolve oven not firing properly. Replaced igniter and verified proper operation. Reinstalled unit and leveled. With customer present demonstrated proper operation. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Austin, TX 78735
Scott
Job Details: 12/13/2023
Arrived on site for dishwasher leaking . Found supply line not tightened enough . Tightened connection. No other leaks or issues with unit . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Round Rock, TX 78664
Gerry C
Job Details: 12/13/2023
"WRS588FIHZ00 Arrived to install door. I removed and replaced the door assembly and found that it could not be set to the correct height. The left hinge is faulty and cannot be set correctly. Office to order part and contact the customer to arrange return service. The customer has requested GCO. No leaks observed during service. ; ordrng 1 W11293374 (FC Hinge) and 1 GCO (Per Customer Request, GCO)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Troy, TX 76579
Tyler
Job Details: 12/13/2023
"Arrived on site for dryer, making a screeching noise. Upon arrival confirmed complaint and found bearing kit Had failed. Replaced bearing kit assembly and found dryer working as designed with no noise. Call complete."
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Canyon Lake, TX 78133
Andrew
Job Details: 12/13/2023
Arrived on site and replaced previously diagnosed evap and compressor. Vacuumed system and held pressures for 20mins. Found I do not have proper fitting for r134a tank to pressure hoses. No parts needed. Office to reschedule. ; O-emld tckt
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Cedar Creek, TX 78612
Joe Z
Job Details: 12/13/2023
"Arrived onsite for unit not starting. Upon arrival, customer states that unit only makes a clicking sound when door is opened. Inspected unit and found unit clicking when door is opened. The interior light is not lighting and unit only click when trying to cook. Removed unit from cabinet. Removed top panel to inspect control. Found noise coming from relay on control. Replaced control W11325786. Having same issue. Contacted CS for assistance. Recommend replacement of interlock harness assembly. Ordering harness. Office to reschedule please schedule for 2 hour ; ordrng 1 W11578578 (Harness) and 1 2hourweigh"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near McGregor, TX 76657
Jonathan M
Job Details: 12/13/2023
Arrived on site for a dryer. That is not heating. Inspected unit and work area. I did confirm the customers complaint and found proper voltage and polarity. Tested all heating components and found the thermal cut off open. Replace a thermal cut off and operating thermostat and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Bastrop, TX 78602
Joe Z
Job Details: 12/13/2023
Arrived on site for front left burner not operating correctly. Replaced element and switch. Test unit and unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Lago Vista, TX 78645
Maurice R
Job Details: 12/13/2023
Arrived onsite for fc light not working. On inspection found that the switch was frozen. The light would come on when the door was open because of the frozen switch. Freed up the switch and the light is working now. No water leaks detected during service.
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Georgetown, TX 78626
Gerry C
Job Details: 12/13/2023
"JGS1450FS0 Arrived to install previously diagnosed and ordered parts. I found the actual issue causing the door fitment and subsequent heated air leak, was due to the light switch preventing the door from fully closing. I was able to correctly form the switch rod assembly to prevent the door issue and the unit operated as designed. No gas leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 12/13/2023
"Arrived on site for not spinning, upon arrival ran diagnostics and got error codes F7-E4 basket re engagement failure, and F1-E2 motor drive over voltage. Raised unit to inspect motor parts. Found slider has failed. Need to replace slider. Replaced slider W107345521. Test unit and now operates as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KSGG700ESS6
Near Bastrop, TX 78602
Joe Z
Job Details: 12/13/2023
"Arrived on site for front left burner head not operating correctly. Upon arrival test unit and getting partial flame. Replaced burner head and now getting complete flame, but flame does not change from high, medium, or simmer. Tried adjusting valve, but will not adjust. Ordering left front valve. Office to reschedule ; ordrng 1 W11109973 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Georgetown, TX 78628
Sterling
Job Details: 12/13/2023
"On arrival verified complaint of leaking oil. Gearcase leaked a large amount of oil out saturating the belt, cam, actuator, motor and capacitor. Everything was covered in oil. Replaced the gearcase, belt, cam, actuator, motor and capacitor. Ran calibration check and unit operation is correct. Job complete no leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Uhland, TX 78640
Andrey
Job Details: 12/13/2023
"Arrived on site to replace previously diagnosed basket, replaced basket and tested. Unit is now running as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Andrey
Job Details: 12/13/2023
"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near Austin, TX 78757
Luis
Job Details: 12/13/2023
"Arrived on site. Diagnosed a defective start device,installed a new start device powered unit on compressor powered on. ; used 1 8201786 (Start device) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78754
Joe Z
Job Details: 12/13/2023
"Arrived on site for lid not locking. Upon arrival, test unit and lid will not energized. Removed console for inspection. Test lid latch. Control is sending correct voltage, latch is just not responding. Need to replace latch. Replaced latch W11513246 and test unit. Unit is now operating correctly. Ran a normal cycle. Unit is now operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Lorena, TX 76655
Jonathan M
Job Details: 12/13/2023
Arrived on site to install previously diagnosed park. Inspected unit and work area. I replaced the wash motor and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB1
Near Pflugerville, TX 78660
Blake
Job Details: 12/13/2023
Arrived on site to inspect dishwasher. The UI is mostly unresponsive. Some buttons work and others dont. I also found the UI overlay is peeling up. I am ordering the UI control and UI panel to resolve. No leaks observed during service. ; ordrng 1 W11413963 (UI panel) and 1 W11632709 (UI control)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Hutto, TX 78634
Blake
Job Details: 12/12/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the power cord and tested. The unit now operates as designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Pflugerville, TX 78660
Blake
Job Details: 12/12/2023
Arrived on site to inspect bottom mount refrigerator not making or dispensing ice. i tested and found good temperatures in both cabinets. I found some ice in the tray. I cycled the ice maker and found it stopped and didnt run a full cycle. I tested the dispenser and found everything working properly. I removed and replaced the ice maker and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
MAYTAG OVEN
Model MEW6530DDS
Near Temple, TX 76502
Tyler
Job Details: 12/12/2023
"Arrived on site for wall oven needing prev diagnosised ui. Upon arrival installed part and tested oven. Found unit working as designed. Customer wasnt able on site for payment. Spoke with sr, office to collect. Call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Austin, TX 78745
Matthew
Job Details: 12/12/2023
"Arrived on site to replace, failed studs and screws. Replaced and mounted handle. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near New Braunfels, TX 78130
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for unit turning off after 5 minutes tested unit found F3E1 error, open exhaust thermistor, will need to replace thermistor ordered control as precautionary thermistor is on was run without, rescheduled for 12/16; ordrng 1 W11627519 (Cntrl-Elec)"
We serviced a
WHIRLPOOL RANGE
Model WFE530C0EB0
Near San Marcos, TX 78666
Leonardo
Job Details: 12/12/2023
"Arrived on site to test unit for right front burner staying on high even when set to low. Found and switch, replaced switch test unit and unit test good job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Austin, TX 78727
Paul
Job Details: 12/12/2023
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the UI and tested the machine. All is working as designed. I sent photos of clothing with spots on them to techline under the previous SR number that was given. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Georgetown, TX 78628
Sterling
Job Details: 12/12/2023
On arrival verified complaint of flashing using normal cycle but all other cycles work. Ran normal cycle and it activated all components and did not flash clean error. Ran diag check and all components including heater activated Correctly. Operational test good job complete no leaks detected during service. Unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Coupland, TX 78615
Gerry C
Job Details: 12/12/2023
Arrived to inspect no burner. I found the outer front right would not operate and the entire right rear was inoperative. The front right knob had failed and will require replacement as well. ; ordrng 1 W11517331 (Knob) and 1 W11564644 (Main Control) and 1 W11122852 (UI)
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Georgetown, TX 78633
David Z
Job Details: 12/12/2023
Arrived on site to diagnose oven with damaged part. Customer showed me the vent had missing fins / guards. Ordering new vent to resolve. Office will schedule when parts arrive. ; ordrng 1 W11598202 (Oven vent)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Killeen, TX 76542
Tyler
Job Details: 12/12/2023
Arrived on site for washer making a thumping sound when in agitation. Upon arrival confirmed sound issue but found no errors in diagnostics. Found to quaters stuck between agitator causing sound. Removed quaters and tested unit. Found it working as designed with no leaks call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for no power, tested unit found console is on a constant power cycle loop, attempted to cycle power but unit continues to cycle no stop, will need to replace console to fix issue, ordering part office to reschedule ; ordrng 1 W11600366 (M/s)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 12/12/2023
"Arrived on site to replace valve diagnosed on previous trip. Replaced bad valve, tested unit, unit is running as intended. Job complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, TX 78754
Wesley
Job Details: 12/12/2023
Arrived onsite and tested drain and spin with wet clothes for spinning noise and found unit operating properly at time of service. Customer had video indicating a squeal. Replaced the gearcase and tested. Unit is operating as designed. Advised customer on repair and design specs.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Coupland, TX 78615
Gerry C
Job Details: 12/12/2023
"WDF330PAHS5 Arrived to inspect running, but no water. I found 4-3 in service test mode and cleared for testing. The unit could be heard to actuate the valve, but there was no incoming water. I found the installation had a semi-hidden valve and after turning it on, the issue s resolved. Operational test good, no leaks observed during service."
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Burnet, TX 78611
Miguel
Job Details: 12/12/2023
Arrived on site with new WiFi module. This was not something previously replaced. Customer code was wrong with WiFi support. Replaced WiFi module. Customer said he will go through hook up process later. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS0
Near Austin, TX 78703
Luis
Job Details: 12/12/2023
"Arrived on site. Removed cover found broken wire on grid cutter,ran diagnostics all test passed replaced grid cutter."
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS3
Near Kyle, TX 78640
Leonardo
Job Details: 12/12/2023
Arrived on site to test unit for unit not heating. Test unit and found shorted control board. Replaced board test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 12/12/2023
"KRMF706ESS01 Arrived to inspect ice in FC. I found a similar appearance within the FC, as in prior services and inspected further. I found the gasket fully intact and did not suspect customer misuse d the slides fully retracted as designed. There was ice within the drawer areas, back wall and ceiling of the FC, but none on the rails or at the door area. Inspection of the evaporator revealed a long-term icing issue, evidenced by foam deterioration within the covers foam liner. Removal of the cover and liner revealed a large ice mass in the upper right corner, near the cap tube, but not encapsulating it, nor did the unit have any troubles cooling. Removing the ice via steam, section by section, I could tell the water had came from the area where the evaporator tubing enters in the upper part of the rear, top right, of the FC. After having the FC open for nearly an hour and drying all surfaces off, I performed a thermography. I found evidence of ice and water within the foam liner area and that cannot be corrected via conventional means. I found no evidence of the dispenser or ice maker being related to the issue and I could not recreate it via luring water down the RC drain. I contacted the MFG Tech Line, MFG Tech Dru, file# 7738002676. I advised the technician of my findings and the unit was submitted for review due to an internal cabinet water leak. No leaks of the water supply observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/12/2023
"Arrived on site to replace control and float switch diagnosed on previous trip. Replaced bad float switch and control, tested unit, unit is running as intended. No leaks present at this time. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WDF331PAHS1
Near Manor, TX 78653
Joe Z
Job Details: 12/12/2023
"Arrived on site for unit not operating. Upon arrival, ran diagnostics and got error code F4-E3 motor not operating. Test unit and wash motor is receiving correct voltage, just not energizing. Need to replace sump and motor. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 12/12/2023
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found bucket empty, found e0(no errors) in diagnostics. Ran fill and harves5 test and found ice maker working. Replaced ir controls and informed customer to give unit 48 hrs to fill bucket call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Elgin, TX 78621
Joe Z
Job Details: 12/12/2023
"Arrived on site for not operating correctly. Upon arrival, inspected unit and found lots of standing water in tub base. Ran diagnostics and got error code F5-E1 door switch stuck. open. Inspected and test door switch and is good. Ran a normal wash cycle and unit filled and begins washing, then drained correctly. Customer states that the unit has filled twice and water eventually got her carpet wet. Did find evidence of water on insulation under door. The builder eventually turned water supply off. I am not noticing valve weeping, but want to replace do to finding water in base of unit. Leaving supply water turned off to prevent leaking. Ordering valve. Office to reschedule ; ordrng 1 W11175771 (Valve)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JV1
Near Hutto, TX 78634
Blake
Job Details: 12/12/2023
"Arrived on site to inspect gas range. The front panel of the oven door is broken. I also found damage to the manifold panel, handle bracket and supports. The knobs are missing as well as the side trim for the door. I am ordering these parts to resolve. Office to order parts and schedule service. No gas leaks detected during service. ; ordrng 1 W11678969 (Handle) and 2 W11502236 (Support)s and 1 W11165142 (Manifold panel) and 5 W11239985 (Knob)s and 1 WP8523177 (Bottom trim) and 1 W10761018 (Left side trim) and 1 W10761014 (Right side trim)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Seguin, TX 78155
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for shutting off cycle prematurely, tested thermal sensors and found them good, ran vent test multiple times and found vent restricted, dryer over heating and shutting off and when cooled down resumes operation, removed vent from back of unit and test passed multiple times, advised customer to hire a professional vent cleaner to remove restriction, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Pflugerville, TX 78660
Blake
Job Details: 12/12/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Ui panel and tested. The UI now responds properly. I ran a heat cycle and found error code F8E0. I inspected the cooling fan and found the fan wiring shorted to ground. I removed and replaced the cooling fan and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for not heating properly, customer stated that unit is off by 30 degrees, tested unit found that customer is using store bought thermostat to read temps, put temp probe into oven and pre heated to 350, unit per heated to 380 and recovered to 350 within 10 minutes as per design, showed customer that her temperature gauge is off by 30 degrees and per owners manual that store bought thermostats should not be used in oven, unit is running as designed,job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Kyle, TX 78640
Matthew
Job Details: 12/12/2023
Arrived onsite for unit frosting in freezer section. Upon arrival inspected unit. Unit was a new installation in an unoccupied home. Inspected and found no frost accumulation. Contacted builder and sent pictures. Possibly door left ajar and accumulating frost. Unit is functioning properly. Customer will monitor. Job complete
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78753
Joe Z
Job Details: 12/12/2023
Arrived on site for not drying correctly. Upon arrival ran vent test and test failed. Unit is heating correctly. Found exterior vent blocked. Uploaded picture on SD. Advised customer to have vent cleaned . Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Sterling
Job Details: 12/12/2023
"On arrival verified complaint of tub shaking and damaged wall. On first check found tub is not fully punched and will need to be replaced per the service pointer. Also found wall damage (photo) and tub ring damaged. Recommend inner basket, tub ring, and suspensions. Called TL to document property damage spoke to Austin 7738008611 Office to reschedule due to parts. ; ordrng 1 W11172199 (Inner basket) and 1 W11550886 (Tub ring)"
We serviced a
UNKNOWN RANGE
Model WEE730H0DS0
Near Killeen, TX 76542
Tyler
Job Details: 12/12/2023
"Spoke to customer regarding range, they stated theyd already had it serviced and didnt need repairs. Call complete"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Manor, TX 78653
Joe Z
Job Details: 12/12/2023
Arrived on site for long dry times. Upon arrival. Ran vent test and test failed. Unit is heating correctly just not venting. Found ball of lint at dryer vent tube. Removed lint. Unit is still failing vent test. Recommend having vent cleaned and replacement of hose. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Seguin, TX 78155
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for sparking, customer stated that food started to burn, then started to spark. Tested unit, found failed magnetron and burnt diode, called safety to report my findings, was authorized to continue with repair, replaced capacitor, magnetron and diode. Tested unit by heating water to 1 minute, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Kyle, TX 78640
Leonardo
Job Details: 12/12/2023
Arrived on site to test unit for unit not draining correctly. Test unit and found clogged drain hose. Cleared clogged test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Taylor, TX 76574
Gerry C
Job Details: 12/12/2023
"KRMF706EBS05 Arrived to inspect ice issue. The customer advised the ice was still severely clumping and I fully tested the ice dispenser and production systems, finding no faults. The ice had a very cloudy appearance and discussion with the customer revealed they have had recent water softener issues. I advised the appearance of the ice is very similar in appearance to other similar situations where excessive mineral content, or sodium, has been found to be the cause of ice production and dispensing issues. The customer will have the softener system inspected and serviced and will contact us if there are further issues. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Wesley
Job Details: 12/12/2023
Arrived onsite and replaced failed cam. Unit is now operating as designed. Advised on repair.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Pflugerville, TX 78660
Blake
Job Details: 12/12/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the heating element, idler pulley, and belt. I reassembled and tested. The unit now operates as designed. Office to receive full payment from card on file."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Georgetown, TX 78628
David Z
Job Details: 12/12/2023
Arrived on site to replace defective icemaker. Replaced and verified it cycles. Unit working as designed. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78734
Paul
Job Details: 12/12/2023
"Arrived onsite for a dishwasher displaying an F8E4. The customer stated it started displaying even more codes now. I checked stored error codes and found an F9E1, F7E1, F8E4, & F8E2. I tested the machine and found the fill and drain working properly but the wash motor started then stopped running with good voltage to it. I found a real slow drip from the fill hose dripping in the overflow pan because the hose was hand tight. I tightened the fill hose and replaced the pump and motor. I tested the dishwasher and all works as designed. There were no water leaks present at the end of service. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78727
Paul
Job Details: 12/12/2023
Arrived onsite for a washer that was skipping to wash complete after starting it and it is making a clicking noise. I found the slider metal band had sheared the plastic pins and slid down on one side causing the issue. I replaced the slider and tested the machine in service diagnostics. The machine completed the cycle and works as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Austin, TX 78702
Scott
Job Details: 12/12/2023
"Arrived on site for not heating . In talking to tenant, complaint is long dry times . Found exterior vent clogged . Cleaned vent out and cleaned lint trap housing out . Unit is heating and cycling properly . Recommended fixing exterior venting and flap on outside . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0C
Near Bertram, TX 78605
Miguel
Job Details: 12/12/2023
"Arrived on site for refrigerator not making a lot of ice, found bucket half full. Cycled Icemaker and it dumped half a tray. Will need new valve. Reset for Thursday ; ordrng 1 W11645245 (Water valve)"
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS02
Near Leander, TX 78641
Lou
Job Details: 12/12/2023
"Arrived on site to inspect microwave drawer popping open. Upon further inspection, the customer advised that since the previous repair, the unit now opens the drawer while heating items. I tested the unit and found the drawer popping open when closing it. I pulled the unit out and placed it on the countertop on my moving blanket and gained access to the switches and interlocks. Per,service pointer W11646951, I removed and replaced the latch kit and re-adjusted the switches and retested. I found the latches were making better contact with the switches and the drawer is staying closed. I re-installed the unit and retested two more times and it continued to operate as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Georgetown, TX 78626
Sterling
Job Details: 12/12/2023
On arrival verified complaint RC door not sealing. Found vertical mullion is bulging with a gap greater then 1/8th inch. Dcumented with Ed at TL 7738009508 and advised builder to report it to trade care team at whirlpool for assistance with builder stock. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Maurice R
Job Details: 12/12/2023
Arrived onsite for dryer not powering on. On inspection tested the timer in was good. Gain access to the back of the dryer. On further inspection found the thermal fuse is open. Replaced the thermal fuse and the unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near Seguin, TX 78155
Andrey
Job Details: 12/12/2023
"Arrived on site to test unit for no power, customer stated that it losses power and then randomly turns back on, tested unit found unit receiving proper voltage, split door and found vent not sealing properly to the front panel causing steam to and moisture to get on circuit board on the console causing a intermittent short, inspected and found it corroded, will need to replace door panel, vent and gasket, ordered parts office to reschedule ; ordrng 1 W11625194 (Front panel) and 1 W11545539 (Gasket) and 1 W11649995 (Vent assembly) and 1 W11672225 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Belton, TX 76513
Tyler
Job Details: 12/12/2023
"Arrived on site washer with missing screw. Upon arrival found gearcase functional and replaced slider rotor and screw, and tested washer. Found unit working as designed with no leaks, call complete"