"Arrived on site for no ice and missing wheel. Icemaker working,removed kickplate found missing roller assembly,pin and clip ordering axle kit that should include pin and clip. ; ordrng 1 W11594405 (Axle)"

"Arrived on site to inspect unit for vent fan not operating. Found vent fan failed, replaced fan, tested unit, unit is running as intended. Job complete. USED WPW10395033"

"Unit 2105. Arrived on site to replace all elements springs diagnosed on previous trip. Replaced element springs, tested unit, unit is running as intended. Job complete. USED 8 WPW10225448"

Arrived on site for a range that is tripping the breaker. Inspected unit and work area. The customer stated that she went to use the oven for the first time and it tripped in the middle of pre-heat. I did confirm the customers complaint and found no issues with the wiring or any kind of grounding. I removed the ground wire from the unit and ran the unit up to 450?F. And I reattached the ground screw and ran the unit back up to 450?F without any tripping. I did advise the customer to keep the unit running for two hours to burn off any moisture within the elements to correct the issue. The unit is working and operating as designed. Call. No parts were installed.

"Arrived on site to inspect unit for strong gas odor coming from unit. Upon arrival found bake element not staying lit but still feeding gas. Also found when attempting to start unit sometimes it does absolutely nothing no spark no gas being fed unit just says preheat. Found module spark failed. Inspected brown line from igniter to spark module no signs of open readings or shorts in wire. Replaced module spark, tested unit, unit is running as intended. No leaks present at this time. Unit is now staying lit and cycling heat at proper intervals. Confirmed unit is reaching temperature and shutting off gas supply as designed. Unit is running as intended. No leaks present at this time. Job complete. USED W11162730"

"Arrived on site to test unit for not completing cycle, advised customer that unit is out of warranty, customer was not aware and denied service, no service provided no fee collected"

Arrived on site for refrigerator needing reservoir tank. On arrival re-confirmed issue and installed part w10801011. Couldnt leak test unit due to water to house being shut off. Insured all connections were tight. Informed customer to notify us if issue returned. Call complete

Arrived on site to install new outer door panel due to the last panel being damaged in box. Verified good panel and installed. Verified proper fitment. Repair completed. Parts used - W11702834.

"Arrived on site to diagnose refrigerator that was not cooling well in the RC. On arrival I found RC is way above temp, and I found almost no air coming through the diffuser. I put the unit in diagnostic and tried to open damper and got no response. I removed the cover and found the wiring harness on the liner side was folded / crimped and has broken wires in it. When I straighted and messed with the wires, the damper opened. Called tech line and reported findings SR7739871107 . Based on where the break is and that it'd on the liner side, those wires can not have a good repair done on them and they will break due to being on the corner of the diffuser. Unit sent up for review. No repair made due to no good repair being possible. Replaced damper since it broke coming out of the liner. Call completed. Parts used W11645127."

"Arrived on site to inspect refrigerator ice maker not dispensing. Upon further inspection, the tenant advised that the ice maker will stop working then they cycle power to the unit and it will work briefly then stop again. I removed the ice bin and tested the ice maker and it failed to harvest. I turned the power off to the ice maker and waited for approximately 10 seconds then turned it back on and the tray moved. I retested the ice maker and it harvested and filled. I recommended the ice maker be replaced due to it failing to respond the first test. I am ordering the ice maker and scheduled return service for 09/19/24 as a PM call at the tenants request. Also ordering a CNOTE-SCHEDULE AS LAST CALL 3-6. No water leaks observed during service. No parts installed. ; ordrng 1 W11700250 (Ice maker) and 1 CNOTE (SCHEDULE AS LAST CALL ON 09/19 3-6)"

"Arrived on site to install previously diagnosed bellow. Removed old bellow and went to install new and found wrong part in box. Ordering correct bellow, return visit set 9/10. KC will add to route. ; ordrng 1 W11384425 (Bellow)"

"Arrived on site to install new console and control to resolve erroring dishwasher. Installed correct control and console and ran unit. Verified all working as designed. No further errors. Parts used - WPW10285180, WPW10459139."

"Arrived on site to diagnose refrigerator not cooling in RC and losing cool in FC. Examined unit and found evaporator fan was not running. When I listened to the fan I hear a weak repeated grunt, and fan would not spin up. Replaced evaporator fan motor and tested. Verified fan comes on and cools properly. Sealed system good, healthy frost pattern. Unit now working as designed. Repair completed. Parts used - WP2315549"

1970# Arrived on site to test double wall oven for not heating. Found error for product miswired constantly prompting. Pull oven out and found unit is hard wired. Found neutral was connected to L2 causing issue. Properly wired unit and both top and lower oven heated as designed to 350. No parts replaced. Job complete.

"Arrived on site to inspect freezer (FC) door damage. Upon further inspection, I found the FC door has two dents in the lower left corner (photo). Also, the customer advised the FC door doesnt open very wide. I tested the door functions and found it not opening fully due to the door not closing completely and moisture building up on the slides and causing the bearing grease to harden. I removed the door and cleared the slides and applied new grease to the slides/bearings and tested operations. Installed the new door and retested operations and the unit is operating as designed. I found protective film around the RC door handles and removed it and tightened the handles. Unit is operating as designed with no water leaks observed during service. Job completed. This ticket ties in with ticket #417746 W10849519"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing no error codes. I removed the toeplate to gain access to the float switch and I found a small amount of water in the drain pan. I removed he float switch from the pan and continued with testing. Unit is operating as designed and I cleaned the water from the pan. I found the control panel fascia peeling from the console (photo). Customer has a water softener system and they provided the type of detergent theyre using. I advised that due to the water softener and the type of detergent caused too many suds and the suds are pushing the water over the reservoir causing the unit to leak and present the error code. I am ordering the control panel and UI and will return with all prescreened parts. I made recommendations for use and care, as well as, detergent and rinse aid use. Office to schedule return service due to the availability of parts. Returning tech to replace the control panel, UI and float switch assembly. No parts installed.; ordrng 1 W11660284 (Console) and 1 W11632709 (UI)"

Arrived on site to inspect washer with latch issue. Upon further inspection found that the strike had broken preventing the washer from running a cycle. I replaced the strike and tested the unit. The unit is operating as designed. No water leaks observed W11457841

"Arrived on site for unit powers on but does not start. Upon arrival, test unit Actuator is clicking but not moving cam into position. Need to replace actuator. Replaced actuator W1148172. Test unit by running a normal cycle. Unit is now operas designed. No leaks present at this time."

"Arrived on site for unit not recognizing lid is closed. Upon arrival, inspected unit and found fractured lid strike. Replaced strike W11457841. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for panel not working. Upon arrival customer demonstrated that majority of the buttons dont work and time screen is unreadable. Unit will need a new control panel and UI to fix issue. Replaced UI (W10891907) and control panel (W11197501. Tested unit, all functions on the control panel are restored and unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced L hinge (W11551369), R hinge (W11551376), lid (W11404468), and slider (W10734521). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

WFE535S0LZ3 Arrived on site to replace previous ordered parts. Proceeded to replace WP9755770 bake element and W10856603 broil element. Tested unit on both Bake and Broil for 1 hour and did not trip breaker. Unit is functioning as designed.

"MMV4207JZ00 Arrived on site to replace previously ordered parts. Proceeded to replace W11391717 magnetron, W10557536 sensor and W11182141 lower interlock. Tested unit and now unit is functioning as designed."

"Arrived on site for PO message found with power to fan and fan not running unit will power of then on,diagnosed a defective fan motor,ordering new fan assembly; ordrng 1 W11661931 (Fan motor)"

Arrived onsite for not drying well. and found unit operating as designed. No error codes. Heater is operating as designed. Advised customer on findings. Advised customer on best use and care principles. All checks good.

"Arrived on site for water leaking into ice bin. Found water leaking from icemaker,replaced icemaker ran fill test found water still leaking,removed icemaker ran fill water leaking from what appears to be fill tube,ordering fill tube assembly. Used w11646196; ordrng 1 W11515313 (Fill tube heater)"

"Arrived on site to replace previously diagnosed part. Replaced harness (W11568793) and power cord provided by the customer. Tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site for unit not freezing. Diagnosed an insufficient compressor,replaced the compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good. W11547313,wpw10143759,w11506635"

Arrived on site to test unit for popping sound and arcing. Found no signs of arcing. No excessive grease build up on high voltage components. Tested unit and working as designed. Spoke with whirlpool safety and recommending customer continue to use and if issue arises have customer contact customer service. No parts replaced at this time. SR#7739837974

"Arrived onsite for refrigerator water on the fc door. On inspection found a little water on the gasket. I went into service mode and found the moulin was turn off, turn it on. I informed the customer that this should fix the sweating issue. If issues continues call WP. All the gasket looked good found no air gaps on the doors. No parts were used during service."

Arrived onsite for unit not devolving soap. Upon arrival inspected unit. Ran diagnostics and found 4/3 error for motor failure. Tested and confirmed motor not energizing. Replaced motor. Tested and unit is now functioning properly. Job complete . Used w11025157

Arrived on site for unit. Not producing ice. On arrival found water all over kitchen floor. Took pictures. Inspected unit and found no source of leaking from refrigerator but did find Severely kinked waterline. Corrected waterline and now supply is good to the icemaker and unit is now functioning properly. Notified maintenance of water on the floor and they will investigate. Job complete. No parts used.

"Arrived on site for tub and basket replacement. Unit is covered outside due to length of time without washer. Layer unit down and found rotor did not come off. Screw head broke off inside screw. Will need full rebuild as parts do not come apart. 2 man and extra already authorized. Further authorization needed. Needs, tub, basket, gearcase, rotor, stator, slider, clutch, screws, suspension, agitator, drain filter and screw. Office will submit for authorization. ; ordrng 1 Authorization (Authorization) and 1 W11195971 (Stator) and 8 W11027980 (Screw)s and 1 W11260238 (Rotor) and 1 W11568797 (Drain filter) and 1 WP8533928 (Drain screw) and 1 W11551646 (Spanner nut)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the igniter and tested the unit. I found the unit working and operating as designed. Call complete. WP9782065.

Arrived onsite for panel on dryer with black bars on screen. Found screen to have black bars on both sides of display. I replaced the panel and the bars are no longer present. Unit is now operating as designed. Call complete. Installed W11626080 Panel UI.

"Arrived on site for loud noise. Diagnosed loud noise from defective diffuser assembly,replaced diffuser assembly noise no longer present. Used w11236851"

"Arrived on site to test unit for no operation. Upon arrival customer stated there is power to the unit but cycle does not start tumbling. Door switch operation is good, when activating cycle you can hear the relay clicking on the control but no operation is started. Unit is stacked and in a drain pan, contacted service thread, per service thread unit will need to be made accessible in order for us to service it. Informed customer, customer will get it removed and accessible by the rescheduled date. Customer is also aware that if there are any delays on parts, appointment would be rescheduled by the office for a later day. No service provided, no fee collected. Spoke to SW, office to order parts, no parts installed, rescheduled for 09/10.; ordrng 1 DC97-14486A (Heater assembly)"

"Arrived on site to test unit for evaporator freezing over. Upon arrival unit was moved to 7408. Unit was defrosted with no ice buildup. Tested unit, replaced bi-metal (WPW10392132) and control (W11616408) as precautionary. All components are properly engaging. If callback occurs recommend return with evap harness, heater, and evap fan motor. Unit is running as designed, no leaks detected, job complete."

Arrived on site to test unit for elements turning on and off while cooking. Found RF element continuously just cycling on and off. Replaced RF infinite switch(WP314900). Unit is now working as designed. Job complete.

"Arrived on site to inspect unit for vibration and out of balance loads. Upon closer inspection found suspension failed causing unit to bounce excessively replaced suspension, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11396716"

"Arrived on site to replace suspension diagnosed on previous trip. Replaced suspension and made sure unit was level. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11396716"

"Arrived on site to inspect unit for not cleaning dishes. Upon closer inspection found pump being energized but not spinning water. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site to replace door switch and inspect unit for not heating. Found heating element and thermal cutoff failed. Door switch, element and cutoff. Tested unit, unit is now running as intended. Job complete. USED 279816 279838 WP3406107"

"On arrival verified complaint of unit spinning loudly. Attempted repair today and agitator bolt was seized. Used impacts, penetrating spray,sledge and breaker bar and unable to break free after an hour of attempting to. Unable to use the Washplate tool from GC or the Sledge pipe tool as they didnt work for this situation. Spoke to SW ordering outer basket and agitator and bolt, will need new authorization before continuing repair. Ordering 1x W11550891 agitator, 1x W10752187 agitator bolt, 1x outer tub W10704196 , Office to Resch.; ordrng 1 W11550891 (Agitator) and 1 W10752187 (Agitator bolt) and 1 W10704196 (Outer tub)"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight (no twists in power cord or twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"

On arrival verified complaint of heavy condensate on horizontal mullion between RC doors and drawer and torn RC gasket. Verified horizontal mullion is not heating. Ordering mullion W11043010 and both RC door gaskets W10830274. Schedule for 2 call count as have to remove doors for disassembly. Office to reschedule ; ordrng 1 W11043010 (Horizontal mullion) and 2 W10830274 (Gasket fip)s

On arrival verified complaint of not making ice. Visual inspection shows wire repair on previous repair failed. Unit will need door replaced for broken harness in hinge. Ordering Fc door LW10864696 office to reschedule ; ordrng 1 LW10864696 (Fc door)

"Arrived on site to test unit for humming noise, tested unit found FC thermistor cover vibrating against evaporator cover, added perma gum under cover and noise is now gone, inspected around compressor more possible location where noise can develop, could not find any , unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for loud noise, tested unit found suspension failed during cycle causing the loud banging noise that customer explained, will need to replace suspension and som other parts could be needed, customer will only be available on 9/11 ordering suspension rescheduled for 9/11 no parts installed ; ordrng 1 W10780045 (Suspension)"

"Arrived on site to test unit for sparking, tested unit found failed high voltage diode, replaced and tested, unit is now running as designed, job complete installed W11256462"

"Arrived on site to install a bead of caulking around ice maker fill tube, installed bead and tested, unit is now running as designed no leaks detected job complete installed W10841140"

"Arrived on site to replace previously diagnosed, vent and dispenser, replaced parts and tested, unit is now running as designed, no leaks detected job complete W11412300, W11649995"

"On arrival verified complaint of noise and heating issues. Replaced belt, idler, 2 supports and heater. Unit is now working as designed job complete installed wpw10198086 belt, wp691366 idler, 2x wpw10314173 supports and 279838 heater."

"Arrived on site for unit not leveling. Upon arrival, inspected unit. Did not have access to pull unit out. Unit is in a tight fit cabinet. Builder pulled unit out to make accessible. Found front left leveling foot was not set correctly causing threaded portion of tub support to strip pout and weight of tub causes leveling foot to slide in. Need to replace supports. Ordering supports. Also builder pointed out crack on left end of console. Need to replace console Office to reschedule ; ordrng 1 W11679658 (Left side support) and 1 W11679657 (Right side support) and 1 W11572093 (Console)"

"Arrived on site for not cooling. Upon arrival, unit is hot in both boxes. All fans and compressor are running. Compressor is cold to the touch. Need to order sealed system repair. Ordering compressor, access valve, Uv drier, and 2 hour weigh . Office to reschedule ; ordrng 1 W10160407 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2hrweigh (2 hr weigh)"

"Arrived on site to inspect unit for dent. Identified dent, replaced door panel (W11647685) and tested, unit is functioning as designed, job complete."

Arrived onsite and found unit operating with temp evenness concerns. Customer using drip mat on bottom of oven. Advised the drip mat must be cut to allow airflow and stored on lowest rack not the bottom cabinet. Advised that the unit needed to be preheated longer than minimum for baked goods. Advised on various methods to capture and evenly distribute the heat. All else checks good. No parts used. Unit is reaching and maintenance proper temp. All checks good.

"Arrived on site for no ice . Ran diagnostics all checked normal. Evap has no frost pattern . Coils are clear . Evap is only getting cool but not cold . Ordering evap ,compressor,service port ,non uv drier ,weigh 3 hrs . No parts installed . Cal! To set return . ; ordrng 1 W11735041 (Compressor) and 1 WP2313624 (Condenser) and 1 WPW10218037 (Evaporator) and 1 Nonuvdrier and 1 Serviceport and 1 Weigh3hrs"

Arrived on site for oven not heating properly . Found oven liner pooped up. Reset liner . Ran preheat and found oven 10 degrees lower the normal. Recalibrated temp. Reran temp check . Avg temp @ 351 . No gas leaks detected at time of service . No parts installed . Job complete

Arrived on site for key pad issues . Found unit locked and cant get it unlocked . Replaced UI console W11600370. Ran diagnostics. Unit is responding to commands now . Unit is preheating . Job complete

"KBSD708MSS00 Arrived to inspect ice issues. Discussion with the customer revealed the unit will periodically trip the breaker, coinciding with ice maker failure, approximately 10 times since installation of the machine. FC temperature -5 and RC 34. I found signs of excessive air movement within the ice chute, and the door was erratic, momentarily activating the dispenser motor, even if the button was depressed only long enough to activate the ice door and the sound occurred up to five seconds later. The door cycled open and closed several times while I was observing the machine, within the first 30 minutes of the service. There were no stored error codes within service mode and the unit went into defrost at the beginning of testing. Further testing showed that anytime the ice dispenser would be operated the dispenser motor could be heard twitching at around 5-10 seconds later and most every time a single cube would fall down and lodge within the ice chute door area. I suspect the lodged cube was causing the door to loose its seal and create the subsequent frost/vapor trails within the ice chute and under the ice bin. Due to the nature of the issue, the main control and UI will need to be replaced simultaneously and the ice level sensor should be as well. No leaks observed during service. ; ordrng 1 W11626104 (UI) and 1 W11686639 (Main Control)"

"Arrived on site for a refrigerator that is leaking water into the refrigerator section. Inspected unit and work area. The customer stated that since she had called in, the unit has gotten worse and that her ice container is now broken. I did confirm the customers complaint on the container and found that the icemaker was broken as well. I went ahead and replaced the icemaker but Im ordering a nice container for repair. I rescheduled the customer to 9/11. W11700250. ; ordrng 1 WPW10558423 (Ice container)"

"Arrived on site to test unit for not cooling, tested unit found FC evaporator completely frozen, tested heater and could not get it to engage tested heater and found it reading open, recommend replacement of control, heater, UI and thermistor, ordered parts rescheduled for 9/10, customer wants AM appointment no parts installed ; ordrng 1 W11650662 (Heater harness assembly) and 1 W11559968 (Evap fan) and 1 WPW10384183 (Thermistor) and 1 W11518204 (UI)"

"Arrived on site , replaced evap cover and door gasket W11167902, W10917312. Turned on fridge . All checked normal. Advised to wait 24-48 before loading perishable food. No leaks detected . Job complete"

Arrived on site for a range that will not turn on the left rear burner. Inspected unit and work area. The customer advised that all three other burners work but theyre not sure exactly what happened. I attempted to turn the burner on and confirmed the customers complaint. I gained access to the element and found the element broken. I replaced the element and tested the unit. I found the unit working and operating as designed. Call complete. W11171119.

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Upon entry I found the refrigerator at reasonable temperatures but the freezer was not. I found that the unit wasnt even trying to call upon entry and gained access to the back. I found the compressor extremely hot to touch indicating a failed compressor. Ordering sealed system parts in the office. Will need to contact the customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the hub assembly and agitator and tested the unit. I found the unit working and operating as designed. Call complete. W10528947 and W11550891.

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that she was washing a very light load and that the unit would not stop continuing to run. I ran the unit through diagnostics and found an F3 E1 (pressure system fault) error code. I checked the pressure hose and did not find any damage done to the pressure hose. I blew through the pressure hose and did not find any debris in the air dome or the pressure hose. I checked all loads from the control board and found all components within range. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810.

MVW7232HC2 RG: Arrived on site for washer leaking water and clunking sounds per client. Further inspection found the washer was never balanced by the installers and they cross threaded the cold water hose. Also explained to client the clunking sound is totally normal.Reconnected cold water hose and balanced tested no water leaks from water supply product works as its designed.

Arrived on site for unit. Not making ice. Upon arrival inspected unit and found no water getting to unit. Replaced valve. Tested in. Unit is now functioning properly. Job complete. Used wpw10279909

MED4500MW0 Arrived to inspect non-operation. I found the terminal block had failed on the L2 line and I replaced. The cord had been damaged and the customer will obtain a replacement and contact us for scheduling.

JGC3536GS RG: Arrived on site for a gas cook top not leveled. Further inspection found the grates seem to be the correct ones but do not fit correctly ordering part#s W10689385 and W10689386 no gas leaks detected.; ordrng 2 W10689385 (Grates)s and 1 W10689386 (Grate)

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the divider, spacer, impeller, gasket, and dispenser motor and tested the unit. I found that the dispenser motor would not turn, but was buzzing. I attempted to manually spin the dispenser motor and found the motor completely seized up. I was able to remove the impeller, so I am re-ordering the dispenser motor. I rescheduled the customer to 9/12. WPW10317991, WP67006341, WP630522, W11378860, and WPW10309864.; ordrng 1 WPW10317991 (Dispenser motor)"

"Arrived on site to inspect washer making a loud grinding sound during spin and agitation. Upon further inspection I found that the cam had been grinding and lowered onto the the shield and damaged the shield and belt. I found the actuator being the likely source of the failure. I replaced the splutch assembly, belt, shield and actuator. I ran an automatic test cycle and unit is operating as designed. No water leaks observed during service W10913953 W10721967 W11239857 W11409708"

Arrived on site to installed previously diagnosed and ordered part. Installed latch kit and retested unit. The unit is operating as designed. W11685626

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise theyve been hearing and the noise was of the splutch assembly (cam) grinding or slipping during agitation cycle. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I tilted the unit back and removed the pulley shield, belt and cam assembly and found signs of the cam teeth slipping on the pulley teeth. I removed and replaced the cam and belt and calibrated. Retested and unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed. W11239857, W10721967"

DU1055XTSS3 Arrived on site to replace previously ordered part. Proceeded to replace WPW10224428 dispenser. Tested unit and now unit is functioning as designed. No water leaks detected at this time.

"KFGC506JSS05 Arrived on site to replace previously ordered parts. Proceeded to replace W11318331 left receiver, W11029221 latch, W11385801 glass door assy, W11194820 retainer glass, W11334152 frame glass and W11317948 right receiver. Tested unit and still same issue. Called techline and spoke with Leon SR#7739763037 and stated there is no further recommendation and WP will be reaching out to customer for a resolution. No further repair needed."

"WED560LHW2 Arrived on site for unit not heating. Upon arrival, customer stated unit does not heat well. Tested unit on 2 different cycles. Moisture sensor cycle produces 171 degrees F max temp with no clothes. Times dry cycle produces 182 - 126 degrees F offset temperatures. Unit is functioning as designed. No parts replaced"

"WRS588FIHZ04 Arrived on site for unit not cooling. Upon arrival, both compartments is cooling below 40 degrees F. Proceeded to expose evaporator coil and found partial frost pattern (picture attached). Unit needs sealed system repair. Ordering Wpw10143759 UV drier, W11506635 access valve, W11566897 evaporator and W11557671 compressor. Unit is a R600 refrigerant. Weighing call for 2 hours. No water leaks detected at this time. Office to reschedule ; ordrng 1 Wpw10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11566897 (Evaporator) and 1 2hour (2 hour) and 1 Nitrogen (Nitrogen) and 1 R600 (R600)"

Arrived onsite for console broken. On inspection the console is broken and the front of the dryer is bent below the door. Installed the new console ant tested unit. Dryer is operating as design. Ordering a new front of dryer. W11367038; ordrng 1 W11123144 (Front panel)

Arrived onsite for dishwasher not dispensing detergent. On arrival customer explained the detergent door opens but does not mix with the water. I found F4E3 and F7E1 error codes present. I found the heater to be working after a diagnostic cycle and the wash motor to be working during cycle. However the F4E3 error code was still present. I replaced the pump and motor and ran a diagnostic cycle. The unit is now operating at this time of service. No water leaks present at time of service. Call complete. INSTALLED W11613479 PUMP AND MOTOR.

Arrived onsite for oven tripping the breaker. I took the ground off the back of the oven and ran to 500 degrees. The oven reached set temp with no issue. After reaching temp I turned the unit off and attached the ground and ran to 500 again. After set temp was reached I set a timer on the oven for 2 hours and explained to the customer that she will need to turn off after the timer is up. Unit is operating as designed. I also advised the customer to get their gfci breaker replaced is problem is still present. Call complete. No parts installed.

"Arrived I site to inspect refrigerator freezing in the fresh food section. Upon further inspection, I measured the temperature in the freezer as 10 and the refrigerator temperature measured 25. I gained access to the evaporator and observed no even frost pattern on the evaporator (photo) the refrigerator is overcompensating and resulting the refrigerator freezing. Im ordering parts for a sealed system repair. Compressor W11582579 lokring W11504415 lokring W11504431 lokring W11506619 tube charging W11506635 drier W11109499 lokring W11504445 lokring W11504449Evaporator W11562258 lokring W11504419 lokring W11504449 CNOTE 2-hr; ordrng 1 W11582579 (Compressor) and 1 W11504415 (Lokring) and 1 W11504431 (Lokring) and 1 W11506619 (Lokring) and 1 W11506635 (Tube charging) and 1 W11109499 (Drier) and 1 W11504445 (Lokring) and 1 W11504449 (Lokring) and 1 W11562258 (Evaporator) and 1 W11504419 (Lokring Suction line to evaporator) and 1 W11504449 (Lokring capillary tube to evaporator) and 1 CNOTE (2-hr)"

"Arrived onsite for dryer making a clicking noise. On inspection I could hear the clicking noise. I gain actually to the drum and found sound damper pad had pulled away from the side of the dryer and the drum was hitting it when it was spinning. I cut 2 inches off the pad, on further inspection found that the element housing was not seated all the way against the back wall. I pulled the housing in reseated it into the back part of the dryer. The pad probably pulled away from the side due to the extra heat inside the cavity of the dryer. Ran the dryer for 10 minutes and the sound was gone. No parts installed during service."

WFW560CHW4 Arrived on site to re diagnose unit with 2nd man. We proceeded to unstack dryer. Removed control panel and found resister to be burnt. Replaced W11549931 control. Ran diagnostics and found unit not spinning. Proceeded to replace W11325580 control. Ran diagnostics again and found unit running within specs. Ran consumer cycle for 10 minutes and unit is agitating and functioning as designed. Cleared all codes. No water leaks detected at this time.

Arrived onsite for washer not draining. On inspection found the pump wire pulled from the connector. Reconnect the wire and tested. Ran the diagnostic cycle on washer and it passed with no issues. The unit had water in it when I first got here and the basket was a on the ground. Ordering suspension for the washer. No parts installed during service. ; ordrng 1 W11396716 (Suspension)

"Arrived on site to inspect unit for light not working. Upon closer inspection found bulb filament failed. Replaced bulb, tested unit, unit is now illuminated. Job complete. USED W10886919"

"Arrived on site to replace pump and motor diagnosed on previous tip. Replaced pump and motor, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11613480"

"Arrived on site to inspect unit for not tumbling. Upon closer inspection found be.t broken. Replaced belt from repair kit,tested unit, unit is running as intended. No leaks present at this time. Job complete. USED 4392065"

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer stated that the unit was full of water, but they were able to get the clothes out. I found the unit unplugged and upon plugging the unit in, I did find the drain pump try to activate but not actually drain water out. I removed the water from the tub and gained access to the drain pump. I found the drain pump showing within range, but once I removed it, I found the impeller completely stripped. I replaced the drain pump and tested the unit. I found a little water flow coming through the cold water side on the valve. I went ahead and replaced the valve as well and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W 11188329 and W10876600."

On arrival verified complaint of not dispensing ice. Replaced bucket and found still not dispensing. After visual inspection found bucket is pulling the ice and not pushing. Verified motor is turning the wrong direction. Voltage is correct and polarity is correct at the wall. Spoke to GC and SW unit will need a main board. Customer declined repair. Returned the ice bucket and service already collected. Job complete no parts installed.

Arrived onsite to replace damaged door. Replaced RC door. Unit is functioning properly. Job complete

"Arrived onsite for unit needing compressor replaced. Tapped system and was charged, no signs of leak. Replaced compressor,dye drier and access valve. Pulled vacuum and charged per spec. Tested and unit is functioning properly. Customers will allow 24-48hrs for temps to stabilize. Customer will monitor . Job complete . Used w10507884, w11506635 and wpw101437"

"Arrived on site to diagnose ice machine that's not generating cubes, but running. Checked cutter grid and found the wire on the far left wrap broken, causing ice to be unable to melt into cubes. Replaced cutter grid to resolve. Unit working as designed. Parts used - W10919199"

"Arrived on site to follow up on washer that was not running and throwing F8E1 error for Long Fill. I tested the flow and found both hot and cold dispensing at a reasonably quick rate, and should not be triggering the error. I disconnected and blew out the pressure line and had a slight pop when I did, which was likely a blockage causing the control not to see the pressure differences. I started 2 normal cycles once I reconnected the hose and they both progressed into the washing part of the cycle with no problems and we're filled to the factory spec level. Advised customer of my findings and action, and advised that if this error returns the unit will need a new control due to pressure related issues. No parts used. Call completed."

"Arrived on site to diagnose refrigerator that was not cooling / dispensing water. Examined unit and found bottom half of RC and FC were cold, but evaporator fan is NOT running. Reservoir is frozen as well, preventing ice and water from flowing. Checked voltage and verified I had 120v present at the fan, motor will just not spin. Ordering evap fan to resolve. Return visit set for 9/13, customer needs AM appt. ; ordrng 1 WP2315549 (Evap Fan Motor) and 1 W11566475 (Freezer Harness)"

"Arrived on site to diagnose refrigerator building condensation on ceiling of RC. Examined and took picture. Checked unit for warm air infiltration. Found over 15 inches of gaps in the RC door gasket on the left side, as well as 2 spots on the lower right side of the cabinet with a liner gap. I used some silicon to seal the gap, and was able to use my heat gun to mold and seal the gasket to the liner. This should remove all air leaks / infiltration points. I did tap the ceiling and it felt like it may be missing / not densely foamed. Checked temps with IR and found ceiling 6 degrees warmer than the walls, which is not enough to cause massive condensation. Advised to follow up if condensation returns. Unit sealed at this time. Parts used - W10841140."

"WMH31017HS10 RG: Arrived on site for a otr microwave lights not turning off. Further inspection found part#w11552018 had caused the light issue, causing light to stay on . Installed control ran test product works as its designed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that since they called in for repairs due to the loud noises, the unit has stopped cooling. I found the fresh foods section cool but not properly cooling to set temps. I found a large amount of frost/ice on the FC evap cover. Placed the unit in diagnostics and checked the thermistors and found the defrost thermistor closed and the defrost element is heating as I could hear is making a sizzling noise when water would hit it. Once I took the unit out of diagnostics, the compressor began to make a humming noise. I removed the back cover and found the compressor extremely hot and beginning to make a louder humming noise. I attempted to adjust the compressor, but no adjustment would stop the noise. I am ordering the compressor, access valve, UV dye drier, defrost thermistor, fan harness, defrost element, hv control, R600-COPPER CAP TUBE, CNOTE-LSO PER CUSTOMER REQUEST, CNOTE-2 HOUR JOB, NITROGEN, CNOTE-PLACE ON CANCELLATION LIST. I had my customer sign the waiver of damages when defrosting refrigerator and recommended they unplug the unit and allow it to defrost and place towels around it to absorb any leaking water from defrosting. Recommended they unplug the unit 24 hours before I return to perform the sealed system repair. No water leaks observed during service, no parts installed.; ordrng 1 W10316760 (Thermistor) and 1 WPW10384183 (Defrost thermistor) and 1 W11566892 (Fan harness) and 1 W11567493 (Defrost heater) and 1 W11595219 (Hv control) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 W11736670 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dye drier) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 NITROGEN (NITROGEN) and 1 R600COPPERCAPTUBE (R600 COPPER CAP TUBE)"