Arrived on site for tipping breaker every several hours. Upon arrival powered unit with non GFCI circuit. Customer states that unit has operated for about a week on the different circuit. Ran diagnostics and all components operate correctly. Forced defrost heater and is energizing and pulling 4.66 amps. Ran ice maker harvest and is operating correctly. Ran power cord to several other GFCI outlet and will not Tripp. Contacted techline for assistance. Tech had me check polarity to be sure neutral and ground are correct Tech recommended calling Square D breaker manufacturer. Unit is operating as designed.

"Arrived on site to test unit for no ice production. Found ice maker was stuck mid cycle. Replaced faulty ice maker, completed harvest with no issues. No leaks detected. Job complete."

Arrived on site. Adjusted left hinge assembly tested door operation good.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit leaks just under the door just enough to soak a towel. I opened the door and inspected the door gasket and found it crimped in the upper left corner (photo) and found dry water streaks on the gasket all the way around the gasket. I removed the toeplate and found no evidence of a leak under the unit. I placed the unit in diagnostics showing no error codes and tested. Once the tub filled with water, I tested the motor several times and found water beginning to leak at the top left corner of the door gasket (photo). I advised the customer of my findings. No water leaks observed during service."

"Arrived on site to install a part for a customer on their front load washer. Upon arrival, the customer advised that they have a small leak on the unit coming from the bellow or door seal and they provided a photo of the tear which was next to the drain port at the front bottom of the bellow.I removed and replaced the bellow and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"KRFC704FPS03 Arrived to inspect cooling issue. The RC evaporator, now free of frost and the rest of the system apparently operational, I could now rely on the 6 hour low, high and average temperatures. I found the unit displaying very erratic highs and lows in both the FC and RC and showed acceptable 6 hour averages. This is indicative of a rare occurrence in this chassis that has been resolved by replacing the Orion control, No leaks observed during service. The customer has requested GCO at earliest available appointment. ; ordrng 1 W11336586 (Orion) and 1 W11533213 (HV / UI) and 1 W11330486 (UI) and 1 GCO (GCO)"

"Arrived on site for loud noise and cooling complaint in freezer. Removed drawers and evaporator cover found evaporator covered in ice,styrofoam cover stuck to ice. Ran diagnostics heater powered on diagnosed control not running through a defrost cycle,let unit run in defrost test,replaced main control,ran defrost test to further defrost evaporator.

Arrived on site for not heating. Upon arrival test unit and is heating correctly. Did vent test and test passed. Instructed customer how to use different cycle settings. Unit is operating as designed. Job complete

Arrived on site for washer showing f5e1 in diagnostics. Upon further inspection I found strike broken. Replaced strike (W11457841) under M17DO00APL1. Tested washer in normal cycle and found it working as designed with no leaks. Call complete

"Arrived on site to test unit for water not filling, tested unit found dishwasher is has water in it but the drain pump is ceased no restrictions found, stated to customer that a drain pump needs to be replaced. ordrng 1 WPW10531320 (Drain pump)"

Arrived onsite to install ice maker kit onsite. Installed ice maker. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.

Arrived on site to diagnose refrigerator that is not making ice. Tested unit and could not get icemaker to jump and cycle. Replaced icemaker to resolve. On install and reset the icemaker cycled and filled as designed. Repair completed.

"Arrived on site to test unit for items in RC spoiling quickly. Found settings to both RC and FC were set to warmest. Customer stated a lot of condensation building up in RC and causing items to spoil quicker than they should. Sealed gap between liner and cabinet with silicone. Changed settings to recommended temps. Damper opening and closing properly. Evap motor engaging, frost pattern on evap is ideal. Heating element is engaging. Drain tube is sealed and no causing air leak. Gaskets are good and sealing. Spoke with Techline and was advised to have customer monitor since cabinet was sealed with disk icons and temps were adjusted to recommended. If issue persists recommend replacing damper assembly and control. No leaks detected. Job complete. SR#7736574863"

Arrived onsite for a MW that with a door that is not closing properly. Upon inspection I found that the hinges are getting stuck on the wood at the bottom of the unit this will need to be clearances to resolve the issue. I communicate this to the neighbor and the property manager .

"Arrived on site , replaced float switch and cleaned gunk out of sump. Ran diagnostics all checked normal. Cleaned lint out of dryer . Job complete"

Arrived on site to test unit for no ice production. Found ice maker not calling for ice and valve not opening. Replaced ice maker and inlet valve. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I found both compartments somewhat cool, but the fresh foods section was approximately 60 degrees and the freezer section was approximately 35 degrees. I found frost on the evaporator cover. I removed the evap cover to find the evaporator engulfed in frost/ice. I tested the defrost thermistor and element in diagnostics and both failed. I tested voltage at the element and got zero volts.

Arrived onsite for dishwasher not working. On inspection the sprayer arm was not moving. Installed new pump and tested unit the arm is now spraying. The dishwasher is working as designed and no water leaks detected during service.

"Arrived on site for a washing machine that is making abnormal noises during the wash. Inspected unit and work area. Ran into diagnostics and found an F7 E6 (open motor circuit) error code. I ran the unit through an auto test, and as it got to agitation, heard the whole basket, spinning with the agitator and making a clicking sound. Checked underneath the washer and found the actuator, broken and evidence of a leak in gear case and belt slipping.

"Arrived on site to inspect ice machine not working. Upon further inspection, I found the unit with no power and the tub full of water. Found the breaker was turned off and turned it back on. Went back to the unit and found it operating but the external dr pump was not pumping the water out. Pulled the unit out onto my floor protector (photo) and when I did, the unit shut down again. I removed and replaced the external drain pump and tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a washer the is making a loud grinding noise when in use. Upon inspection I found that the grearcase was leaking and would need to be replaced. I ordered the it and the agitator and screw along with it to return to repair the unit; ordrng 1 W11550891 (AGITATOR) and 1 W11449840 (GEARCASE) and 1 W10752187 (SCREW)

Arrived onsite for previously diagnosed parts. Installed the control board and tested unit. The unit is operating as designed.

"Arrived onsite to install previously diagnosed and ordered parts. R/R evaporator fan motor and tested. Operational test good, no leaks observed during service. C

"Arrived on site to test unit for door falling when opened. Found right side spring was not attached and missing friction sleeve. Installed sleeves and secured spring, unit completed diagnostic cycle as designed. No leaks detected. Job complete."

Arrived on site to test unit for disposal not working. Found disposal stuck. Unstuck disposal test unit and unit test good.

Arrived onsite for ongoing leaking and found bottom door seal is missing. Ordering door seal to repair. Observed leaking with door panel off while testing normal wash cycle. ; ordrng 1 W11664713 (Bottom door seal)

Arrived on site to test unit for unit not draining. Test unit and found drain hose completely clogged with food. Cleared drain hose test unit and unit test good job complete. Drained unit 3 times.

Arrived onsite for a dryer that is squealing when in use upon installation I found that the noise was coming from the bet due to the roller ps bot rolling properly. I replace them including the belt and tested the unit and found the unit operating as designed

Arrived onsite for a refrigerator that is making noise when ever you open the rc door. Upon inspection I found that this in normal it is just the damper/defuser opening and closing. The was some condensation inside of the unit so adjusted the doors and the chassis to help seal the unit and the unit was no leveled.

Arrived on sight for refrigerator needing rc rightside door stop installed at bottom of door. Upon arrival reconfirmed issue and installed part. Found door working as designed and informed customer to give unit 24 hrs to stabilize temps to help pull door shut better. Call complete

"Arrived on site for a washing machine that is still leaking. Inspected unit and work area. The customer advised that the unit only seems to leak whenever its filling in the fabric softener dispenser. Check the fabric softener dispenser and tub ring or and found paper towels watered up in the cup, where the water dispenses into the tub ring. Removed the obstruction and advised that this may well be whats causing the issue. The customer advised they also have an issue with their bezel being broken. Did confirm the customers complaint and will order the bezel. Did advise the customer to let us know if they continue to have problems with leaking and will return with the tub ring and fabric dispenser. Rescheduled the customer to 6/20.; ordrng 1 W11550898 (Bezel)"

"Arrived on site to install previously diagnosed and ordered parts. I was to remove and replace the back lower panel, blower mounting bracket and foam insulation; however, upon arrival, I found that the incorrect parts were sent with me. I advised the customer of the issue. I am ordering the mounting bracket (W11166802) and CNOTE-LSO TO INSPECT PART BEFORE SCHEDULING RETURN SERVICE. Will return with all parts ordered previously.; ordrng 1 W11166802 (Blower mounting bracket) and 1 CNOTE (LSO TO INSPECT BEFORE SCHEDULING)"

Arrived on site for unit not powering on. Upon arrival inspected unit. Found L1 from power cord is blown at terminal block. Found connection was not secured. Need to replace terminal block and cord. Ordering power cord and terminal block. Office to reschedule ; ordrng 1 WP3397659 (Terminal block) and 1 PT600L (Cord) and 1 279318 (Terminal)

Arrived on site for fresh food warmer then normal. . Found frost covering evap cover . Ran diagnostics heater not coming on . Found heater connection had come undone . Reconnected molex . Heater is coming on . Removed remaking frost . Job complete

"Arrived onsite for previously diagnosed parts. Installed gear case, clutch and actuator, tested unit Im diagnostic mode. No noise was recorded during the diagnostic cycle. Unit is open as designed and no water leaks detected during service."

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit not working. Was not able to enter diagnostics. Used change and was counting the change but once I would select the cycle to dry it would read zero min. Ui and control would need to be replaced. Im ordering parts research. Office to collect SVC FROM CC ON FILE. CX was not able to find keys to the service box. ; ordrng 1 Research (UI) and 1 Research (Control)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit not working. Was not able to enter diagnostics. Used change and was counting the change but once I would select the cycle to dry it would read zero min. Ui and control would need to be replaced. Im ordering parts research. Office to collect SVC FROM CC ON FILE. CX was not able to find keys to the service box. ; O-emld tckt"

"Arrived onsite for refrigerator leaking water from the unit, inside and out. Upon arrival customer reports that there is water leaking in the RC and out of the ice dispenser ice door. The customer also reports that there is evidence of water appearing on the pantry door. I tested the ice maker and found that the ice maker thermistor is not operating properly. I tested the ice bin door and found it sealing properly. The customer stated they use a lot of crushed ice and I explained to run cubes after crushed to clear the chute of chips possibly blocking the ice door from closing fully. R/R ice maker and tested. Operational test good. Customer also reported that the FC door gasket has water that is continuously forming on it. I inspected the door gaskets and they are all sealing to chassis properly. I advised the customer to monitor the rail mullion to see it the mullion is sweating. If the unit continues to have water forming on only the door gasket, the office needs to order W11435360 FC door. If the mullion is sweating tech line needs to be called about a detached yoder loop. Call complete."

"Arrived on site to test unit for failed drive motor, customer stated that they have home warranty company and they sent out a technician to fix unit but technician stated that motor failed and it was still cover by warranty and called whirlpool and requested service for this unit, tested unit found that motor is functioning but unit has a major gear case failure damaging slider, clutch and rotor as well, all oil has leaked out and unit is now leaking water during operation causing rust, potentially unit will need motor and suspension

"Arrived on site , replaced gearcase slider, clutch and rotor . Ran calibration and test wash . All checked normal. No water leaks detected at this time. Job complete"

"Arrived on site ,replaced gearcase wash plate ,cam,belt and actuator. Ran calibration and wash test . All checked normal. No water leak detected. Job complete"

Arrived on site to test unit for broiler element support broken. Replaced support test unit and unit test good job complete.

"Arrived on site to test unit for no power, customer has verified that the breaker is not tripped, removed back panel and found no voltage in terminal block, checked breaker and found it tripped, customer was not aware that the range breaker was in the exterior panel, turned breaker on, range powered on tested all burners and preheated oven with no issues, customer will monitor if issue returns then I recommend replacing breaker before calling us back

"Arrived on site for door issues. Found inner liner rubbing on bottom of freezer,removed door installed washers to hinges reinstalled door tested door operation good."

Arrived onsite for leg missing off refrigerator. On inspection the feet was missing on both side of the unit. Installed the feet and leveled the unit. The unit is operating as designed.

Arrived onsite to inspect refrigerator with an ice maker that is not stopping the production of ice. Upon arrival I found that the baffle arm was disconnected from the switch of the ice maker. I reconnected the baffle arm and bale arm extension. No leaks observed during service.

"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, purge system with nitrogen, replace compressor, access valve, and dye drier, vacuum system for 30 minutes vacuum held good for 10 minutes, charged system with 56g of R600 Refrigerant, evaporator started to develop frost pattern, advise customer to put a bottle of water into freezer and monitor for the next 24 hours,at this time unit is running as designed job complete"

"Arrived on site for a dishwasher that is flashing an F8 E4 (float switch open) error code. Inspected unit and work area. What did confirm the customers complain but also found an F10 E4 (diverter cant find positions) error code. When trying to run the unit through diagnostics testing, found the unit flash, the F10E4 error code. Check the connections at the diverter and out the control and found both connections were proper. Ordering the control and wash motor for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11416362 (Pump and motor) and 1 W11629911 (Control)"

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no unusual noises. After testing, I tilted the unit back and found where the cam pulley had rubbed/cut through the pulley shield (photo). I advised the customer of my findings and advised that they are placing too many clothing articles in the unit causing it get weighed down too much and the tub is dropping to the floor. The customer advised that their clothing isnt getting clean. I made recommendations for use and care, as well as, detergent use as the customer has a water softener system. I recommended they wash small/medium loads and with a deep water wash. No repairs needed at this time. No water leaks observed during service, job completed."

Arrived on site for dishwasher with broken element. Upon arrival confirmed issue and found front of element cracked in half. Was able to remove and install new element then reassembled and tested unit. Found no leaks and dishwasher working as designed. Call complete

Arrived on site to test unit for unit stopping midd cycle. Test unit and found shorted keypad error. Ran unit and unit test good at this time couldnt duplicate problem. Job console.

"WRS325SDHB08 Arrived to inspect ice production issues. The production has been intermittent for the last several months and if the customer messed with the door, ice maker and associated parts, it would start working again. The issue was two-fold and the ice maker would fail in test mode, not rotating back to the home position intermittently, also I found the light switch was not being fully depressed, due to a mismolded door. I replaced the ice maker and the door will need to be installed upon deliver. I advised the customer the issue may not fully resolve due to the door switch issue. No leaks observed during service. Office to contact the customer once the door is ready for installation. ; ordrng 1 LW11026364 (FC Door, BK)"

"Arrived on site to inspect refrigerator not working. Upon further inspection, I checked the unit and it is cooling properly. I found the control no on when the door was open. I then found the lever to the switch lying on the bottom shelf and I was able to take my needle nose pliers and turn the arm on the switch and the lights came on. I am ordering the door switch and scheduled return service. No water leaks observed during service.; ordrng 1 W11123941 (Door switch)"

"CDT845P3N3D1 Arrived to inspect intermittent operation. I found abrasions on the UI from the mounting screws. Lowering the unit, fully corrected the issue, as this is a proximity sensing UI and the mounting bracket/screw combination was, in conjunction with the wood cabinet, causing the buttons to register touch, whenever the door was closed. I verified the repair and was able to re-create the issue at will, several times.

"Arrived on site to diagnose dishwasher that is not powering on the console. Tested unit and found good power at the control, control LED blinking normal. I tried unplugging the unit several times to try and reset. Unit still did not come on. Control seems fine, but UI is unresponsive. Advised customer we likely need to replace the UI or UI harness to resolve. ordrng 1 WD21X10490 (Door Latch) and 1 WD21X31905 (User Interface Board) and 1 WD21X22916 (Ui Harness) and 1 SmartHQ (SMARTHQ FOR REPROGRAM) and 1 WD05X30298 (Heater)"

"Arrived onsite and found touch panel initially unresponsive, entered diagnostics. Tested cycle 12. Unit is now operating as designed. Responsive to panel selections. Advised customer on repair."

"Arrived on site to test unit for loud noise, tested unit found loose it on pulley causing it to grind on the locking teeth, damaging belt, replaced cam,belt and shift actuator as precautionary, tested unit unit is now running as designed, no leaks detected job complete"

"Arrived on site to diagnose refrigerator that was not cooling in either compartment. Tested unit and found unit powers on and compressor is running at .64 Amps, but providing 0 cooling. Ordering sealed system repair items, nitrogen recommended to test evap for leak. Office to schedule SS tech. ; ordrng 1 W10507884 (Compressor) and 1 Wp2188823 (Evaporator) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site for refrigerator ice melting. On inspection the Fc was 5? the ice maker was 22? and the ice bin was 36?. I looked at the coils and they were semi clogged, I clean them up. And retested the FC, it was still at 5? but I noticed that the FC had moisture on the shelfs. I pulled the unit out and found the drain had a air leak. I fixed the air leak and told the customer to defrost the FC. She was going to empty the unit out and open the FC door to defrost the evap if it had any ice buildup. No water leaks detected during service. This was a call back."

"Arrived onsite for a refrigerator that has led light out in the rc. Upon in I found this to be true, I replaced the led light with a new one and found that this resolved the issue. (Used in led module)"

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor

Arrived onsite to inspect refrigerator with no cool in the RC. Upon arrival I found frost built up in the freezer. I steamed the freezer and cleared the frost. I removed the evaporator cover and found a block of ice plugging the drain hole. I cleared the frost and ice build up from the intake and outtake at the evaporator. I tested the heating element and it is operating as designed. I tested the evaporator fan and it is operating as designed. No leaks observed during service. Call complete.

"Arrived onsite to inspect washer that wobbles and shakes during operation. Upon arrival I tested the suspension and found that the suspension is worn out and needs to be replaced. R/R suspension. I calibrated the washer, leveled it, and I tested the washer and found it working as designed. I ran a rapid wash cycle with towels and the washer worked as designed. There were no water leaks present at the time Call complete."

"Arrived on site to diagnose dishwasher that was not powering on. Tested unit and found no response from the console. Unplugged unit several times and was able to get it to reset and come on. Software needs to be updated and element replaced per GE recommendations. Ordering heater and smart HQ to update; ordrng 1 WD05X30298 (Heater) and 1 SmartHQ (Need smart HQ for software update)"

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Ran through service test number 15 and found the ice level sensor working properly. Ran through service test 36 with the ice box fan, and found it running. Checked the icebox thermistor and found it within range. Was able to harvest the icemaker and fill the icemaker properly. When going into the icemaker error codes indicated an F5 for timed icemaking, or a bad icemaker thermistor. I did not have the icemaker on hand. Ordering the icemaker in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (Icemaker)"

Arrived on site for partial or no display on oven controls. Upon arrival inspected control and found control damaged by roach infestation. Upload pictures to SD. Cannot proceed with repairs at this time. Job complete

"Arrived onsite for unit not starting. Upon arrival inspected unit. Customer stated slamming the door helped at one point. Inspected strike, catch and door switch and all were working properly. Inspected further and found start switch not depressing. Removed knob and found shaft was stuck. Adjusted and shaft is now depressing and retracting. Tested again and unit is now functioning properly. Notified customer that debris could have caused the issue or the switch itself could be going bad. Customer will monitor but currently unit is functioning. Job complete $194.84 CC Auth# J33YRK"

Arrived onsite to install ice maker kit. Installed ice maker and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite for unit not draining. Upon arrival inspected unit. Unit had standing water in tub. Ran drain and found drain pump is running but not evacuating water. Inspected drain line and found knockout still intact. Removed knockout and tested. Unit is now functioning properly. Job complete

"Arrived on site for no ice. Ran diagnostics defective bin thermistor and water valve replaced thermistor and valve ran diagnostics all test passed. Parts $188.23 labor $219.99 plus tax total $441.90; $441.90 CC Auth# X4P99K; used 1 WPW10511923 (Thermistor), and 1 W10897719 (Valve) from stock"

Arrived on site for left front element not operating correctly. Upon arrival test unit and is operating correctly. Customer was not aware how the dual burner operates. Instructed customer on use. Unit is operating as designed. Job complete?

Arrived on site for a refrigerator that has a broken door switch and has shelving concerns. Inspected unit and work area. Did confirm the customers complaint with the door switch but found all the shelving and proper location in place. Did not find any other abnormalities with the shelving itself. Replaced the door switch and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site , replaced reservoir. Ran dispenser test . All checked normal. Did find any issues with liner . Did recommend using a couple boxes of baking soda in both sections to see if any diff eco. No water leaks detected at this time"

"Arrived on site to diagnose dishwasher that is not cleaning dishes. Customer was able to get the unit to power on, but it never washed. Tested unit and found water was off, and motor was running dry. Reset unit and enabled water supply. Tested and verified proper operation and no leaks. Repair completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=6 degrees and RC=39 degrees (0/37 settings). I removed the FC evap cover and found a perfect frost pattern on the evaporator (photo). I placed the unit in diagnostics and tested the components and found the ice maker with error E5. I tested the ice maker in test 57 and it harvested and then tested the fill tube in test 45 and it failed to fill. I tested the fill tube heater in test 19 and the heater was energized and melted the ice inside the tube. Retested the fill tube and it filled the tray. I am ordering the ice maker, hv control and fill tube heater and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11658802 (Ice maker) and 1 W11087201 (Fill tube heater)"

"Arrived on site ,replaced cooling fan ,sensor, left /right center orfice holders with all new screws . Ran preheat all checked normal. No gas leaks detected at this time. Job complete"

"Arrived on site to inspect dryer drum not turning. Upon further, I tested the unit with the door open and found the drum turning but it was turning slower than designed. I raised the top panel and found the wrong type of belt on the unit. I disassembled the unit and found where the belt had been slipping so bad that the teeth on the motor pulley was beginning to wear down and I found belt shavings at the bottom of the unit (photo). I removed and replaced the motor, blower wheel and belt and reassembled the unit. Retested and unit is operating as designed. All lint was cleaned from within the unit, job completed."

Arrived on site and replaced previously diagnosed cooktop and RF burner per Techline. Unit currently working as designed. Job complete.

"WRF993FIFM00 Arrived to inspect no ice. I found the FC ice maker had failed and I could hear the gears grinding during a test harvest. I removed and replaced the ice maker and tested. Operational test good, no leaks observed during service."

Arrived onsite for a dryer getting way to hot on the delicate setting. I found the dryer getting 200 degrees on the delicate setting and hotter on the other settings. I tested the temperature selector switch and found the resistance readings in range. I quoted the customer parts $45.20 labor $214.99 total $260.19 + tax to replace the operating thermostat. I replaced the thermostat and tested the dryer. The dryer is working as designed. I advised the customer to get the house vent cleaned. It is starting to get restricted. Call complete. $281.66 CC Auth# XWCXU4.

Arrived onsite for ice machine over producing ice. On inspection tested the bin thermistor and it tested good. Informed the customer that it is the control board. Due to the time of day it was the customer want to reschedule for next week 6/13/23. No water detected during service.; schdld next appmnt for 6/13 TUE !

"Arrived on site for vent hood, inspected unit and work area. Customers complaint was unit not venting. I tested unit and its blowing perfectly air outside. Unit is operating as designed. Job is complete."

KOCE500ESS20 Arrived to instal previously diagnosed and ordered parts. I removed the unit from the installation and added spacers to correct the front vent issue. I removed and replaced the interlock assembly and interior light and tested. All prior issues were corrected and the unit operated as designed.

"Arrived on site and found Test 56 shows E2 icemaker motor lost position. Test 57 icemaker is not cycling, will need a new Icemaker. Test 36 and 15 also pass. Customer says water begins to trickle at dispenser in less than 2 months and they have to change out filter to correct it. Will bring back filter head also, no bypass available on this model.; ordrng 1 W11482384 (Housing) and 1 W11658802 (Icemaker)"

"Arrived on site and found customer was experiencing dryer stopping roughly midway through cycle with time still showing on display. As of 2-3 days ago this has stopped and dryer has been working normally. Found no saved error codes, Set dryer to run on a timered cycle and it is counting down properly, airflow shows good and temperature shows good. Then observed dryer on a sensing cycle and it started dropping minutes quickly showing that moisture sensor is working properly. Documented dryer is working as designed with tech line 7736573102"

"Arrived on site and found customer experiences that during bake cycle control panel acts as if was pressed to change temperature. This interrupts cycle and if customer doesnt notice and press resume then they will lose heat. Oven is hooked up to WiFi, Unable to duplicate experience during service call. Will bring back control panel ; ordrng 1 W11600370 (Control panel)"

"Arrived on site and inspected range and found igniter has failed, after replacing it bake Cycle is now working properly. Took one picture, job complete"

"Arrived on site and inspected cooktop and found loose connection at control. After correcting cooktop is working properly. Discussed how elements regulate their own temperature and why they appear to turn off and on. Also discussed control panel function For this model. No further repair is required at this time, job complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I went to test temps in the FC section and found both compartments warm. Customer had the unit pulled out from the wall and I removed the back cover and tested the compressor. I found all fans operating, but the compressor was not. I cycled power to the unit and when the compressor came on, it began to make a loud noise and was showing to be drawing almost 10amps. I advised the customer of my findings and quoted them for the sealed system repair-replacement of compressor, dryer and access valve and customer advised that due to the units age, they will purchase a new refrigerator. Unit was left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit gets out after its been used for a while. I tested the unit and when it turned on, it was louder than expected. I removed the top panel and the unit continued to remain loud. I disassembled the unit and found the rollers and tension pulleys werent rolling properly due to the accumulation of lint debris which turned into an oil. I turned the rollers by hand and they stopped immediately. Also found the belt beginning to fray. Customer advised that the unit has never been serviced. I recommended replacing the rollers (5), tension pulley and belt and clean the unit. Quoted $653.51 ($603.70+tax) for service/labor/parts mentioned above. Customer agreed to the repair and paid in full with CC ($653.51 CC Auth# Y4RMXJ). I removed and replaced the rollers (5), tension pulley, and belt and vacuumed the lint debris from inside the unit (before & after photos) and reassembled the unit. Retested and the unit is operating as designed and much quieter. No lint observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I r,wowed and replaced the lower spray arm and cleaned the upper spray arm and tested. Unit is operating as designed. Customer has a water softener system; therefore, I made recommendations for use and care,,as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to inspect cooktop flames. Upon further inspection, I found the cooktop with the wall oven installed under it making it difficult to get to the model/serial placard of the cooktop (photo). The customer advised that the cooktop flames are turning yellow and orange. I questioned the customer if they have a humidifier in the home and they advised that they do. I explained to the customer that the humidifier increases the percentage of water vapour in the air, which decreases the percentage of oxygen causing the flames to go from blue to orange/yellow increasing the CO in the flame. I recommended that the customer open some windows and doors near the cooktop and turn the humidifier off when using the cooktop. Also recommended placing a fan in the kitchen area to circulate the air to the outside to help get the flames back to blue. I tested the cooktop burners and found the flame tips orange/yellow and the base of the flame blue in color. I provided a video for the customer that showed how a humidifier effects the cooktop flames when its turned on. No repairs needed at this time and no gas leaks detected during service. Job completed."

Arrived onsite for a no cool refrigerator. I found the evaporator encased in frost. I forced defrost and found the heater not turning on. I found the brown wire at the molex connection for the heater with the pin not snapped in the molex causing voltage not to reach the heater in defrost. I snapped the pin in the connector and snapped the connector together then tested in defrost again and the unit works as designed. I defrosted the coil for the customer. Call complete.

Arrived on site to install the sound barrier. Tested and unit is now operating as designed. No leaks where observed during service.

Arrived on site to follow up on washer that was not properly progressing cycle once loaded. I changed out the control and trimmed the pressure hose for a better seal. Ran unit in 2 cycles and confirmed it moved forward. Unit now working as designed. Repair completed.

"Arrived on site to diagnose refrigerator that is losing cool. Customer showed me the freezer is 12 degrees above set, and refrigerator is 8+ as well. I found no ice buildup on the evap, and fans are blowing. Checked compressor and found its barely warm to the touch and feels weak and bubbly. Provided estimate for sealed system repair of $991.10 Parts, $474.99 Labor + tax. Cusromer declined, cost of repair is as much as a new unit. Collected service fee of $162.36 CK Auth# 3RVLA9. Repair completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit had no functionality in the control. I confirmed the issue and found the door switch broken and will need to be replaced. Im ordering the parts and returning on Monday 12th. No leaks where observed during service. ; ordrng 1 W11384469 (Switch)"

Arrived on site to replace defrost thermistor per previous diagnosis. Replaced defrost thermistor and powered on unit. Verified proper operation and cooling began. Repair completed.

"Arrived on site to diagnose dryer that was making a squeaking noise when in use. Ran unit and confirmed a constant metal on metal squeaking noise. Could not pinpoint exact source, but seems to be coming from internal rotating mass. Replaced belt, tensioner and rollers from repair kit. Reassembled with customer present and ran unit. Found no abnormal noises at all present. Customer will follow up if noise comes back. Repair completed."

Arrived on site for strike broken on door . Replaced strike . Ran test all checked normal. No water leaks detected at this time. Job complete