"Arrived on site to inspect washer shaking and going out of balance. Upon further inspection, I placed the washer into diagnostics and observed no error codes. I ran component testing and found that all components are operating as designed. I ran a test cycle with 5 towels and monitored the function of the machine. The machine is operating as designed there are no issues during spin or the load going out of balance. I advised the customer on proper detergent usage and amount as too much detergent can cause clothes to become unevenly dispersed before the spin. I also instructed the customer that it is sometimes necessary to pause the spin to rearrange and make sure the clothes are evenly placed around the basket. I called techline and documented my findings and that the machine is operating as designed. No water leaks were observed during service. 7740967392"

"Our arrival verified complaint of unit. Having moisture on freezer gasket, visual inspection of the unit shows no signs of moisture or frost build up. Temperatures are correct. All gaskets are sealing correctly. Customer states unit only had moisture for 1st 72 hours of use. Advised customer, this could possibly be from gaskets being compressed during shipping and over time have relaxed into their normal shape. And allowing for proper sealing of the unit, preventing any further condensate from forming. Job complete no parts installed"

"On a rival verified complaint of unit constantly, draining per previous diagnosis unit needs the main control board. Replace the main control board and rain component activation. Verified, all components are activating correctly and water valves did shut off, no signs of any failure at this time job complete installed w11607637"

"Arrived on site for customer complaint of water level issues. Found unit working as designed, customer is not happy with deep fill water."

Arrived onsite for dishwasher not cycling and leak present. I confirmed the dishwasher wasn't going through wash cycles during testing and found a F4E3 wash motor error present. I inspected the inside of the door as customer stated and showed a video of the leak coming from the left hand underside. I found the vent gasket to not be seated properly causing water to escape. I fixed the gasket and replaced the motor assm. Unit is now running as designed and after multiple diagnostics test unit doesn't leak. Call complete. Installed W11025157 MOTOR ASSM.

"Arrived on site to diagnose refrigerator not cooling. Examined unit and found warm temps in RC, semi cool in FC. Found freezer evap completely frozen over, with 2 inches of ice on the door side of the cover. Checked circuit at control and found open line for heater circuit. Removed cover and steamed out evaporator harness and found a shorted / cut wires going to heater. Tested heater and found heater is good. Replaced evap fan harness, and control to resolve. Customer advised on proper procedure to defrost unit. Found the liner at the bottom front of FC has a massive chuck scraped / broken out, due to likely ice on bottom drawer. This has created issues with unit properly sealing. Drawers had broken wheels as well. Advised customer we have resolved the defrost issue, but any other issues that stem from the damaged liner will not be covered. Unit is now working as designed. Added picture of liner to SD. Parts used - W11224591, W11224256."

"Arrived on site with parts ordered. Removed spray arm, replaced diverter cover and disc. Ran and completed diagnostics with no noise. Call complete."

Arrived onsite for unit not draining. Inspected unit checked for error codes no codes displayed. Ran test cycle unit engaged all cycle including drain. Noticed drain line had no high loop made adjustment customer will monitor. Unit is functioning properly and as designed to. No parts used job completed no leaks present at this time.

"Arrived on site for dental on door. Found dent on left side of door. Will need to order door. After speaking with customer and watching video I determined noise to be from damper, replaced damper, verified operarion. Advised office will call to schedule for door, WPW10594329; ordrng 1 W11661560 (Left door)"

ED5FHAXVS00 Arrived on site for a refrigerator leaking water . On arrival verified issue water was leaking from bottom left side only . Further inspection found icemaker has been leaking water and settling at the front bottom. I uploaded a photo of the two inch thick ice build up from the leak. I ordered an icemaker and rescheduled the client for 2/21/25. I recommend to the client to defrost the refrigerator a day before returning tech gos back out.No water leaks visible from main water supply returning parts just in case needed. ; ordrng 1 2198597 (Icemaker)

"KDTE204KPS1 Arrived on site for unit flashing F8E4. Upon arrival, proceeded to enter diagnostics and found Normal light not illuminating. About to enter diagnostics and found unit running within specs. Upon closer inspection of drip pan found water present (picture attached). Customer is using Cascade pods. No water softner used in home. Continued to closely inspect unit and found leaks however, found gasket swelling on inner door (picture attached). Ordering W11622500 console and W11559689 inner door. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11622500 (Console) and 1 W11559689 (Inner door)"

"Arrived on site to test unit for not heating, tested unit found failed timer, replaced and tested, unit is now running as designed job complete installed W10857612"

"Arrived on site for error code F8-E4. Upon arrival, ran diagnosticsand get error code F8-E4 over fill switch open. Inspected unit and found water in drip pan. Cleared water from drip pan. Rant a normal cycle. Inspected hoses, drain pump, fill valve and sump and none of the components are leaking. Found unit began sudsing up. Found incorrect detergent was used. Cleared all suds from system. Retest unit and is now operating correctly. Instructed customer on detergent to be used. No leaks present. Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the control panel and UI and tested in diagnostics showing no error codes. Unit operated as designed. No water leaks observed during service, job completed. W11460908, W11632709"

Arrived on site for unit not heating. Upon inspection tested voltage and air flow both checked out good. Unit is heating element incoming on. Customer uses sensor dry.also customer 8nformed me they don't dry alot and over fill unit. Informed customer to use time dry and to lighten load size. Customer will try recommendation and monitor. No parts used job completed

Arrived on site and replaced run cap(W11227944) and shift actuator(W11212745). Found no change in performance. Found error f7e6(motor fault). Found no voltage being sent to motor. Inspected harness and found no signs of damage or broken wires. Recommend control and motor. Office to reschedule. Owner not present for signature. ; ordrng 1 W11657965 (Control) and 1 W11222082 (Motor)

"Arrived on site for customer complaint of unit not making. Ice and loud noise. Found no water entering unit. Found water level sensor and harness corroded as well as no power getting to valve in diagnostic mode. Ordering pump assembly with sensor, harness, control, and valve. No one on site to sign. ; ordrng 1 2313702 (Pump assembly with water level sensor) and 1 WP2310092 (Harness) and 1 WPW10226156 (Control)"

Arrived on-site for top rack not seating correctly. Upon inspection found back right roller not functioning properly catching the back stop clip and knocking it off causing rack to lean to the left. Replaced roller and tested unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts usedwpw10078083

Arrived on site to test unit for constantly draining. Found pressure switch in control is faulty. Replaced control(W11603810) and completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

"DU915PWPS0 Arrived on site for unit not starting. Upon arrival, customer stated they would have to press buttons multiple times to start. Upon closer inspection, found burnt door switch (picture attached). Receiving 120V to the switch. Ordering 3369325 switches (2). No water leaks detected at this time. Office to reschedule ; ordrng 2 3369325 (Switches)s"

Arrived on site to test unit for unit giving F1E5 inverter issue. Test unit and Found and inverter and magnetron. Pulled unit completely out to replaced inverter and magnetron. Replaced both parts test unit and unit heating correctly no error codes at this time job complete. W11578959. W11578579

On arrival verified complaint of unit will start but then shuts back off. Ran error codes and found f4e3 wash motor. Ran diag and found wash motor is getting voltage but not activating. All other components are activating correctly ordering W11665769 sump assy. ; ordrng 1 W11665769 (Sump assy)

"Arrived on site for ice not dispensing correctly. Upon arrival, inspected unit and found lower coupling and mounting plate chute has failed. Replaced coupling WP2220458, and chute WPW10293212. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site to diagnose dishwasher that has several lights out, doesn't start when syart is pressed. Customer slaps clarified that sometimes it had started running on its own at random. Found start button only, unresponsive. Was able.to enter diagnostics and found F2E1 error for stuck key, which seems to he start key. Unit needs a new Control (which houses the UI) to resolve. Updated unit to proper engineering digit, which required correct control to be ordered. Unit did progress in diagnostic cycle ok with no issues. Ordering control, return visit set for 2/24. ; ordrng 1 W11637583 (Control/UI)"

Arrived on site to test unit for not draining properly. Found glass was stuck in pump. Replaced pump(W10876537) and completed diagnostics with no issues. Found drain hose had no drain loop. Created high drain loop. Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for unit not working. Test unit and found upper door key on door broken. Upper door switch not among contact with door due to broken door. Ordering new door rescheduled for 2/28 PER CUSTOMERS REQUEST ; ordrng 1 W11173813 (Door)

Arrived on site for confirmed issue with the air trap sensor. Emergency drain false flag. Replace the control to repair and initiated a calibration. Unit is otherwise operating as designed. Advised tenant on repair. No leaks at time of service. W11607637

"Arrived on site to diagnose washer that was making noise when agitating. Customer showed me a video of noise making a noticeable clack when reversing direction while agitating. Noise did seem loud in video. Ran unit and confirmed whiplash clicking from direction reversal agitation. Checked bottom end and found no abnormal movement / play / damage. I added some tension to the slider spring to ensure it wasn't making contact with the rotor at all. I tested again and found the amount of noise I heard as consistent with this model, and advised my customer that some whiplash and clicking is normal since the bottom end does allow for minor play. Customer is not satisfied with the unit and feels the noise is too loud, and could cause issues down the road. Called and reported findings and previous gearcase repair to tech line, SR7740967700. Techline does confirm that some whiplash noise is normal, and if there is no excessive play or visible damage / scraping, they have no recommended repair and this is working as designed. Customer wanted to also notate their dissatisfaction with the unit and would like an exchange. Advised to contact customer service for further assistance as unit is operating within its designed parameters. No parts replaced at this time. Call completed."

"Arrived on site to inspect microwave not heating. Upon further inspection, using my microwave tester, is tested the unit for 30 seconds and it failed to heat and was making a loud humming noise. Removed the unit from the cabinets and gained access to the magnetron, capacitor and diode and tested the components. I found the three mentioned parts had failed. I removed and replaced the magnetron, capacitor, and diode and retested and unit is operating as designed. Once I had the unit reassembled and placed back in the cabinets, I retested and it continued to operate as designed. Job completed. No one available to sign for receipt. W11652048, W11213318, W11256462"

Arrived on site to install previously ordered parts. Replaced LF element W11396790 and RF element W11396792. Test unit and is operas designed. Job complete

Arrived on site for not making ice. Upon arrival. Test valve and is good. Ran harvest test and ice maker harvested but did not call for water. Replaced ice maker WPW10190965. Ran harvest and ice maker now fills correctly. Unit is operating as designed. No leaks present. Job complete

"Arrived onsite for unit not keeping ice cream solid in FC but also freezing items in RC. Compressor running extended and partial frost pattern. Dye drier previously installed, no signs of leak. Checked pressure and originally found under 10psi on hi and low, than after 10 minutes found 25/25psi. Runningpressureat -15/55. Called techline for assistance. Spoke to Jonathan SR#7740963245. Recommended charging 250 psi nitrogen for 10 minutes and checking for leaks. If leak is found, document. If no leaks found and pressure holding, pull extended vacuum and recharge. Pressure did hold. Pulled vacuum and recharged. Also adjusted settings back to recommended. Unit is now functioning properly. Customer will monitor. Job complete"

Arrived on site to test unit for not washing. Found error f7e1(basket speed fault). Found cold valve barely trickling water when open and motor run cap is faulty. Recommend valve and capacitor. Scheduled for 02/24. No parts replaced at this time. ; ordrng 1 W11428524 (Capacitor)

"Arrived on site to diagnose refrigerator that is not cooling well in either compartment. On arrival found both compartments cool, but not close to cold. Evap did not have a full frost pattern. Noticed that the compressor was clicking on / off quickly. I replaced the start device to prevent any overload / short cycling. Compressor was pretty hot, likely due to the short cycling. Retested unit and found compressor is now staying on, and did not reset or short cycle. Confirmed evap is now showing a full frost pattern and cooling correctly. Customer will follow up if cooling ceases, or trips again and we need to order a full sealed system repair. Parts used - WPW10197428. Call completed."

Arrived on site to test unit for bottom of the insulation coming out affecting the door from opening or closing correctly. Removed front door panel and bottom kick plate to secured insulation correctly. Secured insulation correctly and donor opening and closing correctly job complete.

"Arrived on site to test unit for low water level. Upon arrival customer stated unit only filled about 1/4 of the basket. Water level is on auto sense. Started a regular cycle, unit filled with an adequate amount of water. Ran a diagnostic cycle, all components are properly engaging. Instructed customer that the maximum water level is about 8-10. If wanting slightly more water, heavy and bulky cycles will put more in. Advised customer on all functions of the unit and the importance of running cleaning cycles. Customer will run a cycle on deep water wash and will monitor. Unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived at site with new compressor. Recovered existing refrigerant. Replaced compressor filter drier and couplers. Pressure tested system. Vacuumed and recharged. Verified operarion. Call complete.

"Arrived on site to test unit for not turning off, tested unit, preheated to 350, turned the oven off and on 10-15 times, not finding any issues, noticed that customer did not have Wi-Fi connected to it and did not know that it had to be, explained to customer that it is possible that software is starting to get corrupted causing these issues, provided Wi-Fi team number and advised to ca,l them and get unit connected and updated if issue persists then the console will need to be replaced, called safety to document, per safety unit will not get any additional coverage and customer will be responsible for the repair costs, at this time e unit is running as designed job complete no parts installed"

"Arrived onsite and found unit vibrating customer was able to produce a recording that clearly indicated a cabinet vibration not within specs. Accessed rear cabinet and determined cause to be left rear wheel cover vibrating against the inverter. Adjusted and applied padding to the area to prevent ongoing excessive vibrating. 4318168, 212643"

"On arrival verified complaint of unit, not dispensing ice visual inspection of the icebook is shows that the ice is clumped. Physical inspection of the auger motor shows that the auger motor is seized and not dispensing or rotating replace auger motor and ran dispensing. Tests. The unit now dispenses ice correctly broke up all ice in the ice bucket. Now ice is clean clear. Unit now dispenses ice job complete.instqlled w11671282"

"Arrived on site for washer making a loud noise and not stopping. Had to unplug. Entered diagnostics. Found f2e1, f3e1. All components passed test. Accessed control and blew through pressure hose to make sure it had good airflow. Ordering control due to error. Reset for Friday am. ; ordrng 1 W11607637 (Control)"

"Arrived on site to replace previously diagnosed parts, I replaced gearcase, actuator, capacitor, washplate, lower harness, and splutch. Ran diagnostic test cycle, unit tested good. Completed test cycle with no failures. Parts used w11395618,w11481722, w11510461, w11643701, w10721967, w11449840"

"Arrived onsite to complete sealed system repair, compressor replacement. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor. Job complete"

"Arrived on site to inspect dishwasher door opening with no resistance. Upon further inspection, I tested the door by opening it approximately four inches and the door would continue to open. I pulled the unit out and found the hinge friction pads were worn. I removed and replaced the pads and tested the unit. Unit is operating as designed with no error codes. No water leaks observed during service, job completed. WP8268961(?2)"

"Arrived on site to inpsect washerdisplayimg error F8E1 and SD error. Upon further inspection, I placed the washer into diagnositcs and observed error F8E1. I ran through component testing and found that the components are testing good at the moment. I ran a test washer and could not replicate the errors. Per the manufacturer guidelines, it was recommended to replace the inlet valves. Office to schedule return service. I am ordering the hot and cold valves W11688995 W11688994 and control W11550453 and switch W11316246 and CNOTE 2 man Job; ordrng 1 W11688995 (Cold valve) and 1 W11688994 (Hot valve) and 1 W11550453 (Control) and 1 W11316246 (Switch) and 1 CNOTE2manjob (2 man job)"

Arrived on-site for water leak. Found a leak coming from back left bottom seal of tub. Ordering new W11409866 tub and offic3 to reschedule for a 2hr repair once availability of parts is known.; ordrng 1 W11409866 (Tub)

"Arrived on site to inpsect washerdisplayimg error F8E1 and SD error. Upon further inspection, I placed the washer into diagnositcs and observed error F8E1. I ran through component testing and found that the components are testing good at the moment. I ran a test washer and could not replicate the errors. I called techline to document and, per the manufacturer guidlines was recommended to replace the inlet valves.7740965027. Office to schedule return service. Ordering CNOTE 2 man job. No water leaks observed during service ; ordrng 1 CNOTE2manjob (2 man job)"

Arrived on site for ice maker leaking . Found extension tube too short . Replaced tube WPW10496649. Ran harvest and water is no longer dripping into fz cavity . Double checked door gaskets . All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for customer complaint of error code f2e1 shorted/stuck keypad. I replaced console, unit tested good. Part used w11449117"

"Arrived on site for customer complaint ofnu it not making ice. Found failed ice maker and leaking reservoir, ordering parts. The ice maker is received was not the correct part and it was for a different job number. ; ordrng 1 W10583817 (Ice maker)"

"Arrived on site for dishwasher not washing dishes and soap pods do not disolve. Entered diagnostics found, f3e3, f2e1. Ran test and found water did not enter dishwasher. Water valve activated but did not let water. Inspected and found water faucet turned off. Turned water on and ran diagnostics. All components pass test. Call complete. No parts"

Arrived on site to test unit for all burner flames to high when set to low. Found flames to high adjusted flames through the valve test unit and unit test good job complete. NO PARTS USED.

"All right, we'll verify complaint of unit not functioning and not responding on first inspection found unit is throwing f nine e one code and preventing function of the unit on inspection of the harness down below.I moved the wire to the drain pump and you didn't begin to drain. Allowed unit to fully drain water ouch and unplug the u repaired wire. Add wire harness to drain pump, plug g it back in and reverify. Unit functionality unit is now working correctly. Job complete no parts installed."

"MVWX655DW1 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11395618 capacitor. Tested unit and now unit is functioning as designed. No water leaks detected at this time. Tenants left home during repair. Locked front door. No one available to sign"

"Arrived on site for unit, not turning off. Upon inspection allowed unit to preheat to 350 degrees. After unit preheat process was done hit cancel button displayed showed off. Allowed unit to process cooling cycle. Monitored unit for 15 minutes after internal temp reached proper cooling temp unit turned off completely. Informed customer unit can take awhile to cool down until unit decides to turn off. Customer will monitor no parts used job completed"

"Arrived on site to diagnose refrigerator not cooling, also had some lights out. Customer said first the refrigerator light went out, then the freezer light, then stopped cooling. On arrival found unit was unplugged. When unit was plugged in the only thing that worked was the FC light. Compressor did not come on, UI was unresponsive. Replaced main control and added connectors starting with P4 one at a time. All functions returned. Compressor was on and running properly and sounded healthy. Verified unit had begun cooling. Customer advised to monitor and report any issues or lack of cooling. We need the unit to stay on and function before we can diagnose further if need be. At this time parts used - W11548534. Call completed."

"Arrived on site for customer complaint of error code. Found f8e4 error code. Found customer had recently got a water softener and is using the cascade platinum pods, as well as rewashing dishes. I inspected unit, unit had a lot of suds when I ran a cycle with no soap. Instructed customer to use a different soap or stop rewashing dises as much. Also found console was coming apart and bowing upwards, ording console. ; ordrng 1 W11460908 (Console) and 1 Cnote (Customer needs after 1:30 on 2/20)"

Arrived on site for unit just constantly filling and draining. Upon arrival spoke with customer he informed me unit stays in wash cycle and never advances to any other cycle. Checked for error codes got f1 e2 control error. Ran test cycle even inn test cycle unit would just stay inn wash cycle and not advance into any other cycle un less manually advanced. Replaced control and tested unit completed test cycle and advanced into other cycle. Unit is functioning properly and as designed to. No leaks present at this time job completed. Parts used w11683480

"Arrived on site to test unit for noise and not heating. Upon arrival tested unit, heard a loud low frequency noise coming from the magnetron and unit is not heating. Removed unit from cavity and found unit will need a new cap, mag, and diode. Replaced magnetron (W10818686), capacitor (W10850446) and diode (W11256462). Reassembled and tested unit, unit is now heating properly and noise has been eliminated. Unit is now running as designed, job complete."

"Arrived on site ro inpsect refrigerator not producing ice. Upon further inspection, the customer informed me that she had no ice for a couple of days, but ice production has since returned. I verified that the temperature is good in both sections. I tested the ice maker by running a test and observed how the ice maker is operating as designed. The motor is not showing any signs of failing or issues. I gained access to the water filter and found that the filter was bad and needed to be changed. The customer provided a new filter and I changed it. At this time the ice maker and refrigerator are operating as designed. The customer will monitor ice production and contact whirlpool if further service is needed. No water leaks observed during service."

"Arrived on site to follow up on refrigerator not producing ice. On arrival customer clarified that unit stopped for about 2 weeks, then it produced for a week. At this point the ice bucket was full. Cycled icemaker and found it does cycle and produce. Customer said when it wasn't making ice, it seemed to cycle but wasn't able to fill. This described what might be a frozen fill tube. Raised temp in unit from 0 to 1 degrees. Advised if issue repeats to change unit to 3 degrees. Called tech line and reported findings, 7740969414. No other repairs made at this time. Call completed. No parts used."

Arrived on site to test unit for error f8e4(float switch). Found overflow pan full of water. Unit is being supplied software. Cleared water and ran diagnostics with no issues. Found lower spray arm starting to split. Replaced lower spray arm(W11579565). Advised customers to use minimal amounts of soap to prevent over sudsing. No leaks detected. Job complete.

"WTW4816FW3 Arrived on site for unit shaking violently. Upon arrival, customer stated unit started spinning and shaking violently. Checked error codes and found F0E2. Cleared codes. Continued to check suspension and frame and found no faults. Showed customer. Continued to detach strike and ran a load to visually show customer no mechanical issues with the unit. Unit washed clothes correctly and is functioning as designed. Advised customer on load size and settings. Customer agreed. No water leaks detected at this time. No parts needed."

"Arrived on site to inpect dishwasher making a lot of noise. Upon futhrt inspection, I placed the dishwasher into diagnostics and observed no error codes. I ran a test wash and couldn't replicate or any abnormal noise. The customer advised that the operational noises still seemed too loud. I measured the noise level with decible meter and measured 54-62 called whirlpool techline to document my findings and see what they suggest at this point. According to the manufacturer, there is no noise rating for this dishwasher and that since the machine is operating without mechanical issues, that this noise level is at the expected and reasonable level. SR 7740971503. Customer to call whirlpool if they have any questions."

Arrived on site for unit not turning on. Took unit down to inspect found left bolt holding unit to top cabinet no even t8ght and loose Connor bolt is completely broken. As I'm disassembling unit keep finding broken plastic pieces and exhaust cover broken and falling off took pictures and notified supervisor. Found online 20 amp fuse missing from unit. Checked for L1 to ground shorts. None found ( no load). Tested underload with 1 cupm9f water and 15 amp mini breaker installed. When calling for heat the push to start relay on the control will not stay energized. Unit will need a newcontro part# 10245197. Ordering parts office to reschedule. Was unable to hang unit back up due to broken bolt fastner possible safety issue placed unit 8n room on floor took picture. No parts used ; ordrng 1 W10211972 (Switch) and 1 W10269458 (Switch) and 1 W10156812 (Spring) and 1 W10562613 (Plate) and 1 WP8206419 (Top interlock) and 1 WPW10156813 (Support interlock bottom) and 1 W10245197 (Control)

"Arrived on site for customer complaint of unit not producing ice. I tried to jump ice maker, ice maker not rotating, I replaced ice maker, unit passed harvest test. No charge to customer, AE warranty."

"Arrived edges on site for leaking dishwasher . Ran diagnostics, no error codes . Got small dripping left side from door . Found vent leaking . Gasket was not installed in vent groove . Gasket in good shape . Reinstalled Gasket. Ran test wash again with door off . No leaks detected at time of service . No other issues found . No parts installed . Job complete"

Arrived on site with new water inlet valve. Removed bottom panel. Replaced water inlet valve. Verified operation. No leaks calls complete. W11175771

"Arrived on site for customer complaint of unit freezing things, and then completely defrosting things. Found burnt thermostat, I replaced thermostat, unit tested good. Part wp2198202"

Arrived onsite for dryer taking long dry times. I found the ecoboost option on when in use and when I got to the back of the unit I found the dryer vent caved in. I confirmed this was affecting airflow and lint is also present inside vent. I advised the customer to get a new dryer hose and to have his vents cleaned. When the vent was off I found the dryer cycling as designed and heating as designed. No issues present with the unit itself customer will need to get a new hose and have the vent cleaned. Customer agreed and will get it done. I advised customer to not use ecoboost option as it is used for energy saving leading to temps being cut short. Call complete. No parts installed.

Arrived on site to test unit for no power. Test unit and found opened thermal fuse. Will order new thermal fuse and will order a blower and tod just incase. Rescheduled for the 20th per customers request. ; ordrng 1 WPW10545255 (Thermal Fuse) and 1 WPW10641253 (Blower) and 1 WP4449751 (Tod)

Arrived on site to test unit for loud lock issues. Found strike was broken. Replaced strike(W11457841) and completed diagnostics with no issues. Unit is now working as designed. No leaks detected. Job complete.

On arrival verified complaint of unit not heating per previous diag replaced heater. Once heater replaced ran diag cycle and confirmed heater now activates correctly. Job complete installed w11537778

"Arrived on site to replace damaged refrigerator doors. I removed and replaced the FC door and when i went to replace the RC door, I found the door that was sent with me today was damaged in the top right corner. I am ordering another RC door and the office will schedule return service once the door arrives. No one available to sign for receipt. ; ordrng 1 W11575716 (RC door)"

Arrived on-site for ice blocking up. Confirmed issue and found bad valve. Installed valve(wpw10349187)(from 10-7-24 warranty) cycled icemaker and everything works as designed with no leaks. Call complete

"Arrived on site to test unit for burners not heating properly, customer stated that burner gets hot and then turns off and on constantly, tested unit found all burner working properly burner get home and then cycle off and on, explained to customer that function is per designed, and nothing can be done to improve it, unit is running as designed job complete no parts installed"

"Arrived on site to test unit for not spinning, tested unit found broken belt, replaced all parts from repair kit and tested, unit is now running as designed job complete installed 4392065"

Arrived on site to test unit for noise. Verified noise was diffuser. Replaced diffuser(W11236851) and unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for flames not adjusting from high to low. Home has not been closed on yet and is still under construction. Adjusted flames to recommended and unit is now working as designed. Contractor not present for signature. Job complete.

"Arrived on site to test unit for not working properly, tested unit found wash motor not engaging, replaced sump and tested, unit is now running as designed, no leaks detected job complete installed W11613480"

WED5000DW2 Arrived on site for a dryer making sounds. On arrival verified issue replaced repair kit and tested product works as it's designed no sounds.

"Arrived on site to test unit for noise. Upon arrival customer presented issue, when cycle is started there is a low pitch rumble noise throughout the cycle. Gained access to internal components, found left roller bearing is seized. Replaced roller bearings using the repair kit (4392065) and tested, noise slightly subsided but is still present. Inspected and found rear bulkhead has bare metal due to when the seal came loose from the drum. Also drum is out of round. Will need to order drum and rear bulkhead as precautionary if needed. Ordering parts, office to reschedule. ; ordrng 1 W10899578 (Drum) and 1 W10828431 (Rear bulkhead)"

"Arrived on site to test unit for not producing ice and lights not working, customer stated that unit still had warranty but he is still working to get that Information, advised customer that when he gets that installed he can rescheduled, no service provided no fee collected"

Arrived on site to test unit for RC not cooling. Found evap motor not engaging but receiving proper voltage. Replaced evap motor(WPW10464673). Unit is now working as designed. No leaks detected. Job complete. ; ordrng 1 W11087463 (Damper)

"Arrived on site to replace previously diagnosed condenser fan, replaced and tested, unit is now running as designed no leaks detected job complete installed W10124096"

Arrived on site to test unit for unit not washing. Yes tumor and unit filling with water and going through the cycle but not circulating the water. Test motor and motor getting power but not engaging. Replaced sump and motor test unit and unit test good no leaks present unit circulating water job complete. W11613479

Arrived on site to test unit for unit not washing. Test unit and found unit fill in with water and going through the cycle but water not circulating. Test motor and motor getting correct power but not coming on. Replaced sump and motor test unit and unit test good no leaks present job complete. W11665769

"Arrived on site to test unit for ice not dispensing. Upon arrival customer stated water will constantly enter the bin causing ice to clump up into one big block. Verified issue, removed housing and found major ice buildup around the fill funnel area and onto the ice maker frame. Once ice built up and the ice maker started a harvest, tray clipped the ice causing the ice tray to break. Removed ice and replaced ice maker (W10873791). Ran a harvest cycle and a fill, when filling noticed spray pattern was being affected by calcium deposits in the fill funnel. Cleared out deposits and test again, ice maker is now filling properly. Unit is hooked up to an under the counter RO system and pressure is slightly too low. Advised customer to get the pressure issue resolved for the fill to work at its optimal performance. Unit is now running as designed, no leaks detected, job complete."

WTW4855HW1 Arrived on site for a washer not working correctly. On arrival I ran diagnostic no error codes client complaint was clothes going to one side then getting off balance product was balanced when i arrived. . I replaced control board I've already replaced all other parts nothing more to replace. I calibrated and tested product its working as its designed i made sure it was balance don't see any issues at all . If there is a call back please send another tech for a second opinion.

"Arrived on site and replaced control(W11328373), appliance manager(W11317945), both ui boards(W11492266) and wifi board(w11234290). Heated both ovens to 350 with no issues. Unit is now working as designed. Job complete."

"Arrived on site to inspect microwave oven combo unit error code. Upon further inspection, I placed the unit in diagnostics showing error code F1E6-magnetron error. I pulled the unit out and gained access to the magnetron and inverter board and found the wave guide burnt at the top (photo). I removed the magnetron and found it burnt as well (photo). I advised the customer of my findings and advised i would have to call the manufacturer on Monday to report my findings and create a file. I reassembled the unit and removed the microwave fuse for safety. I advised the customer that the oven is still operable. Also advised that once I receive the file number, I would text the number to the phone number on the ticket and someone would contact them within 3-5 business days to discuss a resolution. Job completed"

Arrived on site to replace thermal fuse. Replaced thermal fuse test unit and unit ore heated to 350? and blower working at this time. Job complete. Advised customer that if the thermal fuse goes out again they will need to replace the blower due to blower not working at 100% at high temp. Thermal fuse blew when customer was using self cleaning.

MEDB765FC0 Arrived on site for a dryer making nosies. On arrival verified issue heard nosies coming from the pulley. Replaced repair kit and tested product works as it's designed .

DU840SWKQ0 Arrived on site for a dishwasher with no power. On arrival found product was power off at the switch product working as its designed no water leaks visible from main water supply. Instructed client the switch powers off dishwasher for safety reasons no parts used.

"Arrived on site to test unit for open close door error. Found upper switch broken, replace switch test unit and unit test good job complete. W10211974"

"Arrived on site to replace previously diagnosed part. Replaced control (W11607637) and applied power, drain pump did not immediately engage. Ran a diagnostic cycle, all components are properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for no ice production from RC ice maker. Found error E5. Replaced ice maker(W11658802) and triple valve(W11579561). Unit completed harvest cycle. Ice maker filled as designed. No leaks detected. Job complete.

"Arrived on site to inspect washer with lid locked and nothing working. Upon further inspection, I found the unit display flashing the error code F9E1-long drain. I placed the unit in diagnostics and cleared the code then tilted the unit back to find the lower main harness had been re-wired at the drain pump. The tub was full of water at the time of arrival. I tested continuity at the drain pump harness and found it was bad. I tested the drain pump and it is within ohms range. I removed and replaced the lower main harness and tested the unit on a drain and spin cycle and the unit failed to drain. I tested the control at the J6 connector and found no voltage going to the pump. I removed and replaced the main control and retested and was able to get the water drained from the unit. Calibrated the unit and tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. W11513246, W11643701"

"NED4655EW1 Arrived on site for a dryer, not heating. On arrival verified issue further inspection found outlet not reading correct polarity. I asked client if they could flip the breaker on and off . I then checked polarity, and it was reading correctly. Instructed client to notify landlord to look into the issue no parts used product works as it's designed."

Arrived on site to test unit for unit leaking. Test unit by removing the from panel and found leak coming from dispenser. Will need to replace the inner door due to rust and new dispenser. Rescheduled for 2/21 for AM per customers request ; ordrng 1 W11559689 (Inner door) and 1 W11412300 (Dispenser)