Near New Braunfels, TX 78132
Noah D
Job Details: 03/23/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site to diagnose washer for squeaking, upon inspection found no problems during operation but found debris in gasket seal. No squeaking found.job complete"
Near Leander, TX 78641
Lou
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed & held the start button to engage the drain pump and I could hear the motor humming, but no water was draining. I removed the water from the tub then removed the drain pump and find a piece of plastic debris bound up with the drain pump empellar fins. Removed the debris and installed the drain pump back on and retested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Austin, TX 78730
Paul
Job Details: 03/23/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived onsite for a washer that leaks after the tub was replaced. I found a hole in the new tub next to the tub heater and OOW a couple of pics in SDQP. The tub will need to be replaced again. Ordering W10901175 TUB-OUTER. Sending routing a message to weigh the call fo 2 men, 2 hours, & RS.; ordrng 1 W10901175 (TUB-OUTER)"
Near New Braunfels, TX 78132
Noah D
Job Details: 03/23/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace bin thermistor due to overproducing ice, replaced bin thermistor and retested. Tests passed. Job complete"
Near Elgin, TX 78621
Scott
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW7040DW1 "Arrived on site for washer not completing cycle. Tested got error codes F3E2 , F0-E5. Checked stator didn’t find any faults, ran diagnostics found water valve not opening completely, little water flow from both cold and hot water valves. Changed out the water valve, ran diagnostics everything checked out normal. No leaks found at time of service. Job. Complete"
Near Austin, TX 78751
Richard
Job Details: 03/23/2020
WASHER WHIRLPOOL MHW8200FW Arrived onsite for the washer not powering on. During testing found that the panel control was not responding. Replaced panel control and washer tested good .
Near Leander, TX 78641
Lou
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site to inspect refrigerator freezer ice build up. Upon further inspection, I found that the FC section had frosted up again on the left side moving towards the middle of the drawer. I removed the frost and removed and replaced both slides and the door gasket. Tested the door and found a small gap just a bit larger than a pin hole in the top left corner of the FC. door gasket at the mullion that separates the crisper drawer and freezer. Using my level, I placed it on the mullion and found where the mullion is badly warped causing the door gasket to not seal correctly. I attempted to adjust the brackets and the mullion with no luck. I contacted Techline and spoke to Bruce and advised of my findings and attempted repairs. Bruce advised to get pictures of the issue and provided file
Near Georgetown, TX 78633
Lou
Job Details: 03/23/2020
FREEZER WHIRLPOOL WRS970CIDM00 "arrived on site to inspect refrigerator temps. Upon further inspection, tested temps in the FC=2 degrees on a setting of 5 & RC=44 on setting of 33. Removed bottom shelves in RC section and found a block of ice on the Evap cover. Removed the ice and found the thermistor blackened with corrosion. Once I had the ice removed, I removed and replaced the thermistor and secured it with foil tape and a ziptie and replaced the fan scroll and removed and replaced the user interface. Cycled the power to the unit and it began to cool as designed. No water leaks observed during service, job completed."
Near Austin, TX 78741
Leonardo
Job Details: 03/23/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for broken cooktop. Replaced cooktop test unit after replacing cooktop and unit test good job complete.
Near Hutto, TX 78634
Andy
Job Details: 03/23/2020
REFRIGERATOR LG LFXS26596S00 "Arrived on site for refrigerator making loud noise. Upon arrival customer informed that was the issue. But that another tech from another company had came by stating the noise was the compressor. That company replaced compressor without ordering JIG and after the compressor was replaced tech from that company stated it damaged the control. Called and spoke with CS and ordering compressor, control and jig. Office to schedule return trip. Authorization needed. Extra labor authorization needed. 2 hour job. SS job. No water leaks present at time of service.; ordrng 1 ADC73150210 (DRIER ACCESS VALVE ) and 1 CPS30021045 (CONTROL ) and 1 JIG (JIG) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (SS JOB) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (EXTRA LABOR AUTHORIZATION NEEDED ) and 1 TCA36811409 (COMPRESSOR )"
Near Georgetown, TX 78633
Lou
Job Details: 03/23/2020
DISHWASHER KITCHENAID KDTE104ESS4 "arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, found the unit filter clogged with detergent debris. Cleaned the filter and inspected the spray arms and all were good. Placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. Made recommendations for use & care and detergent use. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Cliff
Job Details: 03/23/2020
OVEN ELECTROLUX EI27EW35JS2 Arrived on site to diagnose an oven that is not heating. Tested unit and found open thermal fuse preventing power from reaching elements. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
Near Granite Shoals, TX 78654
James
Job Details: 03/23/2020
ICE MACHINE WHIRLPOOL KUIX305ESS2 Arrived on site and found reservoir cracked at the drain pump. Installed new reservoir. Customer has cap for reservoir. Unit tests good. Job complete
Near Austin, TX 78737
Leonardo
Job Details: 03/23/2020
VENTHOOD WHIRLPOOL UXT5230AYS1 Arrived on site to test unit for light not working. Test unit and found lights working and fan. Could not duplicate problem at this time. Job complete
Near New Braunfels, TX 78132
Noah D
Job Details: 03/23/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site to install latch per last technician, installed latched and retested all function, found no problems
Near Manchaca, TX 78652
Leonardo
Job Details: 03/23/2020
MICROWAVE WHIRLPOOL IMH1205AS0 Arrived on site to test unit for unit not heating. Test unit and unit working correctly at this time.
Near Killeen, TX 76542
Jonathan
Job Details: 03/23/2020
REFRIGERATOR MAYTAG MFI2569YEB0 Arrived on site for refrigerator that is frosting up still. Inspected unit and work area. Found unit full of frost and gasket not sealing around chassis. Defrosted while unit and replaced gasket. Used heat gun to mold the gasket to the chassis
Near Georgetown, TX 78628
Cliff
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose a dishwasher that is not cycling. Found communication error on control when I arrived at home. This was caused by shorted main control. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78664
Paul
Job Details: 03/23/2020
WASHER MAYTAG MVWB835DW3 Arrived onsite for a washer that will not power on. I found 4.96VDC to the control panel and no response from the control panel. The control panel needs to be replaced.. I replaced the control panel and tested the unit. The unit is working as designed. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL KDTE254ESS2 "Arrived on site to diagnose dishwasher for stopping mid cycle, upon inspection found the overfill error code as well as oversuds, ordering float switch and float. Office to reschedule ; ordrng 1 W10195036 (FLOAT) and 1 W10734532 (SWITCH)"
Near Marble Falls, TX 78654
James
Job Details: 03/23/2020
OVEN WHIRLPOOL JGS9900BDS Arrived on site and tested operation. Found that the igniters continuously spark. Found switches good and the igniter module has failed. Installed new module and tested. Unit tests good. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 03/23/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect stove for always being on, upon inspection found the lights for hot cooktop illuminated at all times, called Techline and found the P10 connectors were incorrectly getting voltage, replacing control and ordering both the front left and right infinite switches . Sr # 7727422158, office to reschedule ; ordrng 1 WP3149400 (SWITCH) and 1 WPW10434452 (SWITCH)"
Near Leander, TX 78641
Lou
Job Details: 03/23/2020
DRYER KENMORE 110.6513241 "arrived on site to inspect dryer not heating. Upon further inspection, removed the back panel and tested the element, cutoffs, hi limit thermostat and fuse and found the cutoff was open. Removed and replaced the cutoff and retested and the unit is operating as designed. Customer showed a picture of the debris that had been removed from vents by a professional cleaning company.No lint observed during service, job completed."
Near Austin, TX 78746
Kevin
Job Details: 03/23/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site and retrieved temperature logger at 11.55 am
Near Kempner, TX 76539
Al
Job Details: 03/23/2020
REFRIGERATOR LG LSXS26326S/00 Arrived on site. Found refrigerator not cooling after recent repair. Customer stated that unit only cooled for 2 days after repair. Inspected all welds and components for dye and found none. This would indicate a leak in the cabinet which is non repairable. Offices contacted Lowes to discuss findings
Near Cedar Park, TX 78613
Lou
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Luling, TX 78648
Jacob
Job Details: 03/23/2020
WASHER AMANA NTW4516FW3 Arrived onsite for unit making a noise during spin cycle. Found piece of wire sticking through the tub and making scrapping noises. Took quick pic of wire. Removed wire. Tested unit. Unit test good. No leaks at this time. Job complete
Near Buda, TX 78610
Kevin
Job Details: 03/23/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found thermal fuse has failed and after replacing it is heating correctly. Found no airflow through lint screen, airflow returns when bent is disconnected from dryer. Recommended to customer that vent to the exterior of the home be clean by a service to prevent any damage to dryer or fire hazard. Job complete"
Near Austin, TX 78721
Leonardo
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF760SADM3 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit for leaks not leaks present motor washing correctly job complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 Arrived on site and tested operation. Found fresh food evaporator is completely frozen. Unit will need new thermistor installed to repair. Customer will need to defrost unit for 48 hours with doors opened and towels placed around unit.
Near Austin, TX 78737
Leonardo
Job Details: 03/23/2020
RANGE JENN-AIR JGRP548HL00 Arrived on site to test unit for small oven not igniting. Test unit and found ignitor not connected. Will need 2 man to pull unit out and take back off to secured connection. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 2MANJOB (2 MAN JOB )
Near Killeen, TX 76542
Jonathan
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Disassembled unit and open box for part replacement. Ordering correct plate and support just in case.; ordrng 1 W10549602 (plate) and 1 W10662015 (support)
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/23/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near West Lake Hills, TX 78746
Robert
Job Details: 03/23/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job to replace tub. After install discovered tub wrong part 2 inches too long. Talked to parts and took pictures with measurements. New part still at customer home. ; ordrng 1 W11287251 (TUB)
Near Killeen, TX 76549
Al
Job Details: 03/23/2020
REFRIGERATOR FRIGIDAIRE FFHB2750TD3 Arrived to inspect ice maker still not producing ice.Called Frigidaire and spoke with Gaety.Ran diagnostics test mode and all functions work.Issues were due to unit not being reset after new ice maker was installed Had to RESET THE UNIT File #83462373Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS2 "Arrived on site to diagnose dishwasher for not starting, upon inspection found the resume button blinking while trying to advance steps, tech sheet states it’s hr door lock mechanism, ordering latch and control. ; ordrng 1 WP8524471 (LATCH) and 1 WPW10274884 (LATCH)"
Near Pflugerville, TX 78660
Scott
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not heating. Tested it and found that heater is working and that the dispenser was releasing too much rinse Aid in the dishwasher leaving the dishes to be soaked after drying. Replaced the dispenser, ran diagnostics everything tested good. No leaks found at time of service. Job complete."
Near Austin, TX 78748
Leonardo
Job Details: 03/23/2020
DISHWASHER KITCHENAID KDTM704EBS1 Arrived on site to replaced parts. Replaced all parts ordered test unit and unit test good job complete.
Near Killeen, TX 76542
Jonathan
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator that has ice container popping out. Inspected unit and work area. Found tabs broken on both sides were ice container latches onto. Customer said the issue didn’t start as this popping out but started doing this within the last week. I advised with the tabs broken, the ice container won’t be able to sit in place. I called Techline and spoke to Brian SR# 7727425123.
Near Austin, TX 78737
Leonardo
Job Details: 03/23/2020
OVEN GE PSB9100SF5SS Arrived on site to test unit for door damaged.
Near Pflugerville, TX 78660
Scott
Job Details: 03/23/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for stuff in bellow . Checked in bellow ,found what looks like grit . Customer stated it’s going away . Recommended customer run 2 cycles of tub clean with afresh . If customer calls back if stuff is still appearing in bellow ,recommend changing bellow . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78739
Robert
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRV976FDEM01
Near Buda, TX 78610
Richard
Job Details: 03/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the freezer door not closing properly. During testing found that the freezer door is not closing properly. Need to replace slides and railings. Ordering parts. Office to reschedule ; ordrng 2 12002497 (gear (left))s and 1 WPW10284682 (bracket) and 1 WPW10284683 (bracket) and 1 WPW10516602 (slide rail (rht frz)) and 1 WPW10516603 (slide rail (lft frz))
Near Round Rock, TX 78664
Paul
Job Details: 03/23/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for a wall oven that the display is not functioning on. I found the display selections not working properly. I did a power reset and the unit did the same thing. I replaced the control panel and helped the customer get it connected to their WiFi and smart phone. Ms stated the upper oven hadn’t been reaching temp. I tested the oven and calibration and it is working as designed. Call complete.
Near Marble Falls, TX 78654
James
Job Details: 03/23/2020
REFRIGERATOR GE ZIR36NMHRH "Arrived on site and tested operation. Found temp at 42 degrees and unit set to 34. Found compressor very hot and no frost on evaporator. Unit has failed compressor. ; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WR87X10224 (compressor kit egys6)"
Near Georgetown, TX 78633
Jonathan
Job Details: 03/23/2020
REFRIGERATOR AMANA AFI2538AEQ3 "Arrived onsite for refrigerator not making ice making ice and water freezing in bottom of ice container. Inspected unit and work area. Found fill tube frozen. Removed ice from fill tube and checked to of unit for possible leak. No leaks found. Attempted to advance ice maker and found no response. Tested voltage to ice maker and found 120 volts. Measured motor resistance and found opened. Found felt icemaker. Removed failed ice maker and installed new. Monitored cycle. All tested good, no water leaks detected.
Near Driftwood, TX 78619
Brandon
Job Details: 03/23/2020
DISHWASHER MAYTAG MDB7959SHZ0 "Arrived on site for customer complaint of upper rack falling apart, found multiple broken pieces, I replaced adjusters, tracks, unit tested good."
Near Georgetown, TX 78626
Cliff
Job Details: 03/23/2020
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to replace previously ordered parts for ice machine. Found audible missing from evaporator indicating refrigerant leak in evaporator at South. Evaporator will need to be replaced as well as compressor to complete repair. .; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 WPW10218037 (evaporator)
Near Georgetown, TX 78626
Jonathan
Job Details: 03/23/2020
WASHER MAYTAG MVWB835DW0 "Arrived on site for washer having lid lock failure. Performed diagnostics mode and checked fault codes. Found fault code F5-E2 lid will not unlock or lock. Tested lid lock in diagnostics mode and found responsive. Ran automatic test cycle and found completed as designed. Ran unit in normal mode. Lock was working as designed.
Near Georgetown, TX 78626
Jonathan
Job Details: 03/23/2020
WASHER LG WM2487HWMA Arrived on site for washer leaking suds out the back. Inspected unit and work area. Found minor crack in UI (see SD-QUICKPIC). Removed top panel and found signs of over soaping. Performed diagnostics mode and monitored for water leaks. Found no internal leaks in test mode. Found signs of suds leaking out air vent (see SD-Quick pic). Found customer using a sanitizing soap that may be the cause of suds leaking through air vent. Spoke with customer on HE soap and amount of soap to use on a water softener.
Near Lockhart, TX 78644
Jacob
Job Details: 03/23/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for unit having error code F8E1 F3E2. Tested unit. Got same error codes. Replaced housing and control board. Tested unit. Unit test good. No leaks at this time. Job complete
Near San Marcos, TX 78666
Noah D
Job Details: 03/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for control not responding, upon Inspection found the oven had a sticky film over UI, cleaned film and tested functions. All functions worked correctly. Complete"
Near Pflugerville, TX 78660
Scott
Job Details: 03/23/2020
RANGE AMANA AGR5330BAS3 "Arrived on site for oven not keeping temps . Ran temp check unit would heat up . Temps were 30 degrees off . Checked sensor , ohms were off . Replaced sensor . Temps still off . Replaced control reran temp check . All is checking normal now . No gas leaks detected at time of service . Job complete ."
Near , TX 78130
Noah D
Job Details: 03/23/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for loud fan noise, upon talking to customer found as well as bad fan noise microwave was not heating in the correct amount of time, ordering correct heating parts. Office to reschedule ; ordrng 1 W10754299 (MAGNETRON ) and 1 W10850446 (CAP) and 1 W11256462 (DIODE)"
Near Lockhart, TX 78644
Leonardo
Job Details: 03/23/2020
RANGE JENN-AIR JGRP536HL00 Arrived on site to replace boards. Replaced both boards test unit and unit test good job complete
Near Pflugerville, TX 78660
Leonardo
Job Details: 03/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace panel. Opened box and found damaged panel. Will order new panel office to reschedule ; ordrng 1 W11097777 (PANEL )
Near Belton, TX 76513
Jonathan
Job Details: 03/23/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for washer that is leaking in the drain cycle. Inspected unit and work area.Placed unit in service diagnostics and found F8 E6 (water hazard) and F2 E1 (UI stuck button error codes. Placed unit in an auto test and unit began to leak as it went into the drain. Replaced inner drain hose and tested unit. Unit is working as designed."
Near , TX 78130
Noah D
Job Details: 03/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for discoloration, upon inspection found the dishwasher with discoloration resembling oxidization, replaced panel and checked for discoloration, dent in panel, reordering panel. Office to reschedule ; ordrng 1 WPW10274902 (PANEL )"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for refrigerator making humming sounds. Inspected unit and work area. Found major ice buildup on RC evaporator. Performed diagnostics mode and found RC thermistor opened. Will need to replace UI, control and RC fan assembly. Spoke with customer on on defrost unit 48 hours Had customer sign defrost waiver. Returning with drain pan and drain line on return if needed. ; ordrng 1 DRAINLINEATBOTTOM (Part research) and 1 W10836964 (DRAIN PAN) and 1 W11033168 (EVAP FAN HARNESS )"
Near Austin, TX 78701
Jacob
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit temps hard to control. Saw that temp was not on recommend setting. Customer did not know how to use temperature select. Replaced thermistor. Gave customer instruct on how to change temperature settings.
Near Wimberley, TX 78676
Brandon
Job Details: 03/20/2020
REFRIGERATOR AMANA AFD2535DEB "Arrived on site for customer complaint of fresh food section not cooling, found unit was not going into defrost, I found faulty control board as well as defrost t stat. I replaced both parts, unit tested good."
Near Manchaca, TX 78652
Kevin
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer and found resin beads from an old water softener had blocked incoming water flow. Took pictures of blocked water valve and of resin beads in hand.
Near Burnet, TX 78611
Jonathan
Job Details: 03/20/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived onsite for ice machine making loud thumping noise. Performed diagnostics mode and found when the compressor and condenser fan kicked on the noise occurred. Inspected compressor and condenser fan and found condenser blade when first starts would thump up against housing due to blade not fully engaged on motor stem. Corrected fan/blade position and tested in diagnostics mode several times and no noise occurred and blade stayed in position. All tested good, no water leaks detected."
Near Leander, TX 78641
Paul
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived onsite for a refrigerator with the ice melting together in the ice bin. I found some large clumps of ice in the bin with loose cubes around them. I checked and tested the ice maker and found it not twisting all of the cubes out of the mold causing the mold to overfill and drip water into the bin. The ice maker needs to be replaced. Ordering W11099789 ICEMAKER. ; ordrng 1 W11099789 (ICEMAKER)
Near Austin, TX 78745
Kevin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site and inspected refrigerator and found no airflow through damper, found evaporator is frosted over. There is frost evidence of an air gap on the left top of the freezer door. Will bring back silicone for perimeter between liner and outer cabinet and permagum to correct possible air gap. Will also bring back thermistor,damper, and evap fan to ensure repair on next visit.; ordrng 1 12002355 (thermistor kit) and 2 212643 (sealer-gum)s and 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade) and 5 WP482338 (adhesive)s and 1 WPW10503278 (refer elect cont brd) and 1 WPW10594330 (control)"
Near Austin, TX 78701
Jacob
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for unit having stoppers missing. Looked at unit. Saw stoppers missing on rack. Replaced stoppers. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 03/20/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit missing clip on stack clip. Looked at unit. Saw clip was missing. Replaced clip. Clip secured unit as designed. No issues at this time. Job complete
Near Georgetown, TX 78628
James
Job Details: 03/20/2020
DISHWASHER KITCHENAID KDTE104DSS1 Arrived on site and tested operation. Found motor fault and heater fault. Unit filled with water and wash motor just humms. Found wash motor locked up.Installed new wash motor and tested operation. Unit test good and all water connections dry after repair. Job complete
Near Waco, TX 76710
Jonathan
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Arrived on site for refrigerator that is leaking at the bottom. Inspected unit and work area. Found ice buildup on the bottom leaking onto the floor. Placed unit in service diagnostics and ran several tests. Unit was difficult to get into tests due to the touchpad intermittently not registering my touch. When placing unit in a defrost cycle the unit defrosted but the unit would not drain. Tried to blow out restriction out of drain hole but even after the water started boiling, the unit would not drain. I removed the drain tube extension and was able to blow through that but there was insulation around the drain tube where the extension fits on. Restriction appears to be between drain pan t evaporator and the drain tube. Advised customer I would need to order parts for both in case. Call complete."
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR JENN-AIR JS42PPDUDE01 "arrived on site to inspect refrigerator water/ice dispensers not working. Upon further inspection, I tested the dispensers and when pressing the paddles, the UI beeps. Unit is making ice as bin is full. Checked door switches and both are operating as designed. Contacted Techline and spoke to Austin and advised of my findings. Austin advised to replace the UI control board and the Niagra board at the top of the unit. I advised the customer of my findings and am ordering the Niagra board, CNOTE-2 MAN JOB, & CNOTE 2 HOUR JOB. Office to schedule return service. No water leaks observed during service. Customer did not sign for receipt due to issues with iPad.; ordrng 1 CNOTE (2 MAN JOB) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 WP2318054 (cntrl-elec)"
Near Round Rock, TX 78664
Al
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect ice maker issues.Confirmed the complaint and removed and attempted to replace the ice maker and new ice maker was damaged in the box.Unit returned to office.Reordering Ice maker WPW10300024.Rescheduled the customerNeeds more work.; ordrng 1 WPW10300024 (ICE MAKER)
Near Round Rock, TX 78665
Al
Job Details: 03/20/2020
OVEN WHIRLPOOL WOS51EC0AS03 Arrived to inspect wall oven not heating.Confirmed the complaint and found the control to be defective.Unit will need the main control to complete the repair.; ordrng 1 W10839510 (MAIN CONTROL ) and 1 WP4449751 (THRM FUSE)
Near Austin, TX 78717
Tyler B.
Job Details: 03/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to install previously ordered parts. Installed acu and found prior tech only serviced right side of inter locks when neither side was engaged. Had to replaced interlocks, and tests good, twice. Error, came back, found inner panel last replaced to be bowed and will need replaced spoke with to File #7727417055 Dave and advised of issues,; and 1 W10687342 (door/mw)"
Near Round Rock, TX 78664
Andy
Job Details: 03/20/2020
COOKTOP JENN-AIR JGD3430GS00 Arrived on site for cooktop issue and melt burner too hot cooktop was to be sent to customer but on arrival customer informed me that it had not yet arrived. Adjusted flame size on melt burner. Ordering bezels as they will be needed as will. Office to schedule with customer on return trip as we are waiting on cooktop. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 6 WPW10559494 (BEZEL)s
Near Leander, TX 78641
David
Job Details: 03/20/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to diagnose washer that was leaking. Performed diagnostic and tested unit. Found water leaking from under unit. Found water coming from drain pump housing. Replaced drain pump and retested. Leaks no longer present. All is working as designed. No water leaks found after repair. Call complete.
Near Leander, TX 78641
Paul
Job Details: 03/20/2020
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived onsite for an ice machine that the power button doesn’t work. I found the external drain pump running constantly when the unit was plugged into power. The pump needs to be replaced. Mr stated the clean button isn’t working correctly. I plugged the ice machine into power bypassing the pump and tested the control panel and found all sections working as designed. I explained to the customer that the unit has to be powered off and the cleaned button depressed for 3 seconds to get it to enter the clean cycle. I replaced the pump and put the unit in a clean cycle for the customer since he had the reservoir filled with ice machine cleaner. The unit is working as designed. Call complete.
Near Austin, TX 78703
Kevin
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KBSN608EPA01 "Arrived on site and inspected refrigerator and found is not cooling. Set refrigerator into diagnostic mode and ran through tests and at step 4 compressor is not running. Removed cover panel and found harness to inverter is disconnected, took one picture. Compressor is now running but it will take 24 hours to cool refrigerator. Requested that customer monitor unit, no water leaks from connections at time of service, job complete"
Near Salado, TX 76571
Cliff
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL KDTE104ESS1 Arrived on site to diagnose a dishwasher that is not functioning properly. Tested unit and found control panel shorted out. Replaced panel and tested unit. Found all is functioning properly at this time. Handle mounting stud severed at bolt. Homeowner is replacing stud on their own. I attached a temporary post to mount handle
Near Belton, TX 76513
Cliff
Job Details: 03/20/2020
ICE MACHINE WHIRLPOOL GI15NFRXS0 Arrived on site to replace previously ordered part for ice machine. Found drain pump not failed but wiring connection corroded and not making contact. Also noted failed water level sensor in unit. Replaced circulation pump and water level sensor. Also re-wired drain pump wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78665
David
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to diagnose refrigerator customer said is leaking water after we replaced the icemaker. Performed diagnostic and checks. Found water was running down front of unit from the middle drawer. Checked RC Evap and found ice buildup on the drain around the Evap. Unit appears to be defrosting, but still needs ice cleared and time will not allow for it today. Customer has been advised to clear the unit and defrost 48 hours prior to us coming back. Ordering parts for defrost issue as well in the event there is no issue with the drain. Customer will contact office to schedule. ; ordrng 1 W10818012 (cntrl-elec) and 1 W10837236 (harns-wire) and 1 WPW10453401 (elect control board)"
Near Round Rock, TX 78665
Al
Job Details: 03/20/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived to install previously ordered part.Removed and replaced the trap.Reassembled, tested and unit tested as designed.All water lines were dry at the time of service.Job complete."
Near Austin, TX 78727
Tyler B.
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS00 "Arrived to inspect unit that had 2 random power failures, was not able to duplicate advised unit would need both main and hv boards to repair
Near Leander, TX 78641
Lou
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to inspect refrigerator freezer condensation. Upon further inspection, the customer advised that a few months ago, the unit freezer froze up and created a large sheet of ice on the bottom off the freezer. They removed the plastic portion of the drain tube and found debris inside, but did not clean out the rubber portion of the drain tube. I found the unit unplugged and pulled from the wall. I inspected the FC evaporator and found water puddles in the Evap drain pan. When I removed the entire drain tube, water came flowing out. I blew through the tube and found it clogged. Was able to clear the clog and ran water through it at the kitchen sink. Customer used their compressor and blew air through it as well. I reinstalled the drain tube and placed a bead of silicone around the lip of the drain tube and sealed the gap between the tube and chassis. No water leaks observed during service, job completed. Plugged unit in and advised custo
Near Highpointe, TX 78737
Leonardo
Job Details: 03/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for unit leaking. Found job hunt replacing the unit. Job complete.
Near Buda, TX 78610
Robert
Job Details: 03/20/2020
WASHER MAYTAG MHW3505FW0 Arrived on job for complaints of no water and drain pump running. Found the water level sensor not working. Replaced sensor and test. No leaks detected at time of service.
Near Temple, TX 76502
Jonathan
Job Details: 03/20/2020
COOKTOP WHIRLPOOL KICU500XBL0 "Arrived on site for cooktop that it was displaying an F for seven code. Inspected unit and work area. Tested unit and unit would not clear error codes. Tested continuity on the fuses and found one fuse blown.. Replaced module and tested unit. Unit would not display. Tested voltage going to control and found what appeared to be proper voltage going to the user interface. Call tech line and spoke to Matt. He had me run several checks and advised that I had a bad module. We ordering module and will return
Near Waco, TX 76712
Jonathan
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to install previously diagnosed part. Inspected unit and work area. Removed old left-hand door and replace with new tested unit and unit is working as designed. Call complete and all waterlines were dry.
Near Manor, TX 78653
Scott
Job Details: 03/20/2020
RANGE WHIRLPOOL WFC150M0EB4 Arrived for right rear burner not working properly. Tested the burner found it not working. Replaced the right rear burner tested operation still wasn’t heating. Next replaced the switch test operation burner tested good. Tested the rest of the system everything checked out. Job complete
Near Burnet, TX 78611
Jonathan
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KBFN506ESS01 "Arrived on site for refrigerator LED lights not working. Inspected unit and found LED lights not working. Performed diagnostics and tested voltage to module and found 120 volts. Measured DC voltage from module out to lights and found none. Replaced module and found FC lights and top RC lights not working. Gained access to freezer light and jumped circuit and found failed LED light. Replaced light and tested. Found all lights working. Spoken with customer on failure. Tested all other operations, all tested good. No water leaks detected durning service."
Near Driftwood, TX 78619
Brandon
Job Details: 03/20/2020
DRYER WHIRLPOOL WED70HEBW0 "Arrived on site for customer complaint of unit not powering on and giving error code, found loose connection at wall outlet, may need a new outlet.
Near Austin, TX 78717
David
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to diagnose noise still coming from refrigerator. Performed diagnostic and checked damper control again. Found damper was not making any abnormal noise, but I did see some ice building around the vent and trim. Refrigerator does not have a lot in it, and noise is likely just some ice sticking now and then. All items seem to be working fine, and I can not find any faults or any abnormal noises. Advised customer damper will make a small amount of noise, but it is working within spec. No action needed. Call complete."
Near Austin, TX 78738
Robert
Job Details: 03/20/2020
OVEN KITCHENAID KEBS209BSS01 Arrived on job for complaints of oven not working. Customer said oven stated beeping and wouldn’t respond. Ran diagnostics and found code for stuck button. Replaced console.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 03/20/2020
REFRIGERATOR LG LMXC23746D/00 Arrived on site for refrigerator not cooling. Customer stated unit was making noises and then quit cooling. Performed diagnostics and tested voltage to compressor and found failed compressor. Will need to replace compressor and update on control. Office to schedule appointment when parts are available. Please allow 2 hours for repair.; ordrng 1 ACCESSVALVE (ACCESS VALVE) and 1 COMPRESSORKIT (COMPRESSOR KIT) and 1 FILTERDRIER (P/S) and 1 JIGFORUPDATECONTROL (JIG) and 1 SEALSYSTEMTECH and 1 SEENOTE (OFFICE TO SCHEDULE APPOINTMENT ) and 1 SEESTICKYNOTE (NO PARTS ON SEARS)
Near Round Rock, TX 78681
Lou
Job Details: 03/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 "arrived on site to inspect wall oven display jumping time/date. Upon further inspection, customer advised that the display has been jumping from one screen to another and the time/date are changing. I removed and replaced the console and main control (ACU) and tested the unit. Unit is operating as designed. I recommended that the customer download the whirlpool app on their phone and provided the number (866-333-4591) to the Whirlpool Connect Team and advised that they contact the Connect Team to set up WiFi on the unit in order to receive a software update to stop the screen jumping. Job completed"
Near Austin, TX 78703
Luis
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KSSC48QMS03 Arrived on site for water leaking from icemaker. Found large icicles leaking from icemaker housing diagnosed unit will need a new icemaker. Installed a new icemaker transferred fill cup and slide to new icemaker. Ran a harvest cycle icemaker passed harvest and filled with water no leaks from icemaker.
Near Bastrop, TX 78602
Scott
Job Details: 03/20/2020
DRYER WHIRLPOOL WED8000DW "Arrive on site for no heat dryer. Found terminal leg drop off check terminal block, terminal block is good. Electrical is bad. Recommended customer to call an electrician to check power outlet and or breakers for failure. No lent build up found at time of service. Job complete."
Near Austin, TX 78749
Kevin
Job Details: 03/20/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site and inspected refrigerator and found condensation on the top of the freezer door. Took a picture. Additional gasket material will need to be installed underneath top of door gasket. ordrng 2 A3189395 (gasket)s
Near Kyle, TX 78640
Kevin
Job Details: 03/20/2020
WASHER WHIRLPOOL MVWC415EW1 "Rived on site and inspected washer and found standing water in tub. Attempted to run drain pump and found it has failed. Used vacuum to remove most of the water. A new drain pump will be needed to correct the issue.Drain pump; ordrng 1 WPW10661045 (drain pump)"
Near Austin, TX 78759
Paul
Job Details: 03/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for a refrigerator that is leaking water out of the dispenser and out of the inner door ice door. The customer stated the ice in the bin is clumping. I ran the ice maker thru a harvest and found all of the cubes not ejecting from the mold and suspect this is causing the mold to overfill when the water valve comes on. I called techline and spoke with Dustin SR# 7727419969. Dustin advised checking for water spray from the fill tube and check the unit for level. Upon further inspection after removing all of the ice and water from the mold and running the fill test I found that the mold was only partially filling up and water was missing the mold and running directly into the bin from lack of pressure. We removed the water filter and tested the unit. The mold only filled about 1/4 full. The water pressure out of the valve to the icemaker was less than the pressure out of the valve to the dispenser. I changed the valve and retested the fi
Near Cedar Park, TX 78613
David
Job Details: 03/20/2020
OVEN WHIRLPOOL KFGD500ESS "Arrived on site to diagnose range with upper oven not properly heating. Spoke with customer who informed me the home inspector said the unit was not getting up to temp. Performed temp checks on unit, baking at 350. Found door latch loose, causing control to think the unit had an open door and not cycle properly. Resecured the latch and adjusted door hinges. Temp tested unit after. Unit peaked at 388 after preheat. Ran several cycles, with temps averaging about 347, 348. Increased unit 10 degrees. All is now working as designed. Call complete."