Service History 479

Near Austin, TX 78723
Matthew
Job Details: 10/21/2020
RANGE WHIRLPOOL WFC310S0EB3 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit to 350 degrees, unit is functioning properly. Job complete"
Near Buda, TX 78610
Andrew
Job Details: 10/21/2020
DRYER WHIRLPOOL WED92HEFW1 "Arrived on site to test unit for running longer than expected. Found bad thermal fuse, replaced fuse and unit is heating properly. Found error code F4e3(restricted air flow). Erased error code and disconnected dryer vent and unit was venting properly. Ran Install Diagnostics and air flow results was a 0(bad) while hooked up to exterior venting. Informed customer she needs vent cleaned for unit to operate properly and to get vent cleared before operating unit to prevent further damage. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for: Safety Range gas smell/oven not workingNo evidence of gas small upon entering home. Lit all 5 burners and found that center OVAL burner was not lighting all the way around causing gas to escape while flame was lit (see pic). Ordered the oval burner top for return and install. ; ordrng 1 W10298664 (burnr-top)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for: Safety Range gas smell/oven not workingNo evidence of gas small upon entering home. Lit all 5 burners and found that center OVAL burner was not lighting all the way around causing gas to escape while flame was lit (see pic). Ordered the oval burner top for return and install. ; ordrng 1 W10298664 (burnr-top)
Near Temple, TX 76502
Tyler
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that had a LED lights not turning on all the way and also burnt out in the freezer. Upon arrival I found that the freezer LED had gone bad so I replace that bulb and found that all the other lights were functioning as designed once that lightbulb was replaced. Could not find any other issues with the fridge and unit is now functioning as designed call complete.
Near Austin, TX 78738
Richard
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite for the refrigerator not cooling. During installation of new compressor found that the compressor has been dropped or something because it is damaged. Was not able to complete the sealed system repair. Put refrigerator back in it’s place and will need to order another compressor. ; ordrng 1 W11125124 (compressor)
Near Temple, TX 76502
Jonathan M
Job Details: 10/21/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for a washing machine that’s not completing a cycle and Walt allow the unit to cancel out the current cycle. Inspected unit and work area. Attempted to get into service diagnostics but was unable to. Spoke with DW and was advised to check voltage going to the Saint Paul. Found 124 V going to the drain pump but the drain pump not running. Left it up unit and found the blue neutral wire removed from the connector. Re-connected blue wire to the connector and plugging it back in unit began to drain. Tested unit through several functions and unit is now working as designed. Call complete.
Near Austin, TX 78741
Kevin
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site and inspected refrigerator and found no ice production. Pulled ice bin out and found icemaker arm appears to be stuck in position. Moved arm and icemaker cycled immediately. Icemaker filled with water after cycling. Arm may have gotten stuck or icemaker motor may be going out.
Near Killeen, TX 76541
Al
Job Details: 10/21/2020
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site and inspected a newly replaced dishwasher not responding to touch.The customers son advised me they had an electrician come out and they were told the household wiring is too outdated to power the new dishwasher.He suggested the customer get the wiring fixed.Dishwasher is not the issue.I Called Whirlpool Techline and spoke with RICH SR#7729091098Called to document what was relayed to me.Job complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/21/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site for Clothes come out very wet after wash cycle completesRan diagnostics and no error codes were displayed. Found connections on valve were loose. Washer operating as designed. Job completed.
Near Woodway, TX 76712
Jonathan M
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator that has a broken icemaker. Inspected unit and work area. Replaced ice maker and tested unit. Unit is harvesting and filled as designed. Call complete.
Near Gatesville, TX 76528
Al
Job Details: 10/21/2020
WASHER MAYTAG MVWB865GW0 Arrived on site and inspected washer.Unit had communication error from UI.R&R the console and reassembled and unit now operating properly.Called Whirlpool Techline and spoke with RICH with Whirlpool SR# 7729096107.Job complete
Near Kingsland, TX 78639
James
Job Details: 10/21/2020
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site and tested operation. Found 1 cup of water steaming and has small bubbles after 2 minutes. Tested oven at 400 degrees and found temperature constantly drops and unit does not continue to heater after pre heat and only cycle the convection fan motor. Unit will need new ui to repair. ; ordrng 1 W11093254 (panl-cntrl)
Near Temple, TX 76502
Jonathan M
Job Details: 10/21/2020
WASHER AMANA NTW4516FW3 Arrived on site for washing machine that’s not completing a cycle. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E2 (oversuds condition detected) error code. Ran unit for an auto test and found the drain pump not removing water from the tub. Tested voltage going to the pump and found proper voltage. Replaced drain pump and tested unit. The unit ran as designed. Noticed excess soap and bubbles coming out of the drain hose during the drain cycle. Tested the unit and a high speed spin and agitation. Unit is working as designed. Call complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/21/2020
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site for Door not closing, I removed door and saw that the door hinge active (with spring) was damaged and needs to be replaced. Door had already been taken apart and damaged hinge was removed. Door hinge with spring was damaged. Installed new door hinge and opens and closes as designed. Job complete."
Near Killeen, TX 76549
Al
Job Details: 10/21/2020
WASHER MAYTAG MVWB835DW1 Arrived on site and inspected washer time cycle issues.Put the unit in diagnostics test mode and error codes flashed F7 and went to step 75.Customer advised the issues happened after a recent power outage.I tested the unit and all functions work properly.Job complete
Near Waco, TX 76712
Jonathan M
Job Details: 10/21/2020
WASHER MAYTAG MHW6630HW0 Arrived onsite for a washer that is not turning on when spun. Inspected unit and work area. Customer had several questions about the functionality of the unit that I answered for her. She advised that she saw that her unit was supposed to turn on when the dial was spun and was not turning on. I called Techline and spoke to Bruce SR# 7729492923. He advised that was true and that the user interface would need to be replaced to correct the issue.
Near Austin, TX 78747
Leonardo
Job Details: 10/21/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site to test unit for unit leaking. Test unit and found bottom spray arm was not connected to sump making water spray to the door making unit leaks. Secured spray arm test unit and unit test good job complete.
Near Killeen, TX 76542
Al
Job Details: 10/21/2020
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site and inspected range door issues.Found the hinge screws were extremely loose causing door closing issues.Corrected the issue and unit tested as designed.Customer excited.Job complete
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/21/2020
OVEN WHIRLPOOL WFG320M0BS3 Arrived on site for range oven door falling off. Inspected unit and found left door hinge broken. Removed both door hinges and installed new. Tested door operation. All tested good.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/21/2020
OVEN KITCHENAID KODE300ESS00 "Arrived on site to inspect oven for not heating lower oven , upon inspection found the burnt wires on control replaced connector and control. All functions and heat returned, tested to 350. Complete"
Near Morgan's Point Resort, TX 76513
Jonathan M
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRS571CIHB01 I called Techline and spoke to Kathy 7729087838. We ran various checks and found that there was an issue with the harness inside the door. She advised to order the complete door for replacement. Ordering black freezer door and office will need to contact customer about reschedule ; ordrng 1 LW11202402 (dor-fip)
Near Seguin, TX 78155
Noah D
Job Details: 10/21/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site to inspect washer for not filling, upon inspection found the valve not opening, board checked good, replaced valve and checked for leaks, no problems found. Complete"
Near Salado, TX 76571
Tyler
Job Details: 10/21/2020
WASHER WHIRLPOOL WET4024HW0 Arrived on site for washer giving an E4 error code indicating that the little lock was not functioning correctly. Upon arrival I ran a lid switch test from the diagnostics and was able to pinpoint that the magnet that activates the lid lock that is located with in the door lid itself had fallen out of its mounting position. I was able to reposition the magnet and get the lid lock to function fine with no error codes but the door hinges on the lid are not functioning properly and new lid will need to be installed. This will help the door to open a lot smoother and keep the magnet from popping out of place again. Office to reschedule due to Park being out of stock; ordrng 1 W11189136 (lid)
Near Austin, TX 78701
Wesley
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found dead start device. Replaced device unit is now operating as designed. Advised on repair.
Near Harker Heights, TX 76548
Al
Job Details: 10/21/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and inspected washer spinning issues.Discovered the hub and washplate were causing the issues.Ordering both and will return with previously ordered parts if needed.Office to reschedule the customer for return service visit.Needs more work.; ordrng 1 W10528947 (HUB) and 1 W10902814 (WASHPLATE)
Near Mountain City, TX 78610
Andrew
Job Details: 10/21/2020
N WHIRLPOOL WRS588FIHZ00 Arrived on site to test unit for not producing ice. Found ice maker not responding to any commands. Replaced ice maker and still no response. Inspected wires on left door harness and found wire harness junction box bent and 3 wires cut leading directly to cavity of the unit.
Near Leander, TX 78641
Lou
Job Details: 10/21/2020
MICROWAVE WHIRLPOOL WMH31017HS2
Near Austin, TX 78758
David Z
Job Details: 10/21/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site to diagnose refrigerator overproducing ice. On arrival found the bail arm was disconnected from its socket in the front of the ice maker. Showed customer how to seat the bail arm in its socket.
Near Austin, TX 78747
Richard
Job Details: 10/20/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for the dryer not working. During testing found that the dryer will not turn on. Voltage is good. Found that the thermal fuse was blown. The vent hose was crushed and it’s too short. Replaced thermal fuse and dryer tested good and heated up fine. Advised customer to change out the vent hose because the old one is no good. Complete
Near Austin, TX 78703
Wesley
Job Details: 10/20/2020
WASHER MAYTAG MHW5630HW0 "Arrived onsite and replaced the cold valve, however the hot valve at wall will not shut off. Advised customer that hot valve will need to be replaced before washer repair can be completed. Customer will call back when plumbing is corrected."
Near Buda, TX 78610
Kevin
Job Details: 10/20/2020
UNKNOWN UNKNOWN VAN NISSAN
Near Round Rock, TX 78681
Kayman
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite to install previously diagnosed parts. I installed the RC evaporator cover and the HV control. I noticed the left side door bushing was missing. Ordering W11223833 hing-bushg & 2EA WP98165 screw.; ordrng 1 W11223833 (hing-bushg) and 2 WP98165 (screw)s
Near Austin, TX 78747
Leonardo
Job Details: 10/20/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78733
Leonardo
Job Details: 10/20/2020
RANGE JENN-AIR JDRP548HL00 Arrived on site to install racks. Install racks test unit and uni ttest good job complete.
Near Briarcliff, TX 78669
Brandon
Job Details: 10/20/2020
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for customer complaint of lights not working, I replaced transformer, lights still didn’t work, ordering control/switch and lights. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 2 W10862081 (light)s and 1 W11100652 (buttn-cntl)"
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for refrigerator ice and water not working. Upon arrival found that customer said water works but fridge and freezer doesn’t cool. I checked voltage behind the unit and found it was good. But found compressor not starting and pushing refrigerant through as of no cool. Ordering Orion control box.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE.) and 1 W11336586 (ORION CONTROL BOX)
Near McGregor, TX 76657
Jonathan M
Job Details: 10/20/2020
OVEN WHIRLPOOL KOSE507ESS04 "Arrived on site for an oven that still flashing an F2 E1 code during a bake cycle. Inspected unit and work area. Customer advised that the unit is flashing this code in the middle of a cycle and that shutting off the unit. Placed unit in service diagnostics and found an F2 E1 (stuck key), F6 E4 (User interface and Appliance manager mismatch), and F6 E6 (oven appliance manager lost communication with upper/lower oven) error codes. I called Techline and spoke to Leon SR# 7729077443. He advised with the error codes reading the issue is with the appliance manager and having replaced th UI recently, he advised to only replace the appliance manager. He advised the appliance manager can make the user interface throw out the F2 E1 codes if it’s not properly communicating with the user interface. I replaced the appliance manager and tested the unit. I could not replicate the issue.
Near Seguin, TX 78155
Noah D
Job Details: 10/20/2020
REFRIGERATOR MAYTAG MRT118FFFE04
Near Bastrop, TX 78602
Matthew
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived onsite for leaking refrigerator. Upon inspection found frozen drain line under evaporator. Cleared ice but flow was blocked. Inspected drain tube and found tube clogged. Replaced drain tube, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/20/2020
WINE COOLER KITCHENAID KUWS24RSBS14 Arrived on site to test unit for not cooling. Found compressor pulling 0.4amps. Spoke with tech line and they recommend we install dye drier and recharge system. SR#7729076594 ; ordrng 1 8201787 (compressor) and 1 PARTSLOOKUP (ACCESS VALVES) and 1 W10163273 (drier-tube)
Near Seguin, TX 78155
Noah D
Job Details: 10/20/2020
COOKTOP JENN-AIR JGCP536WP02 "Arrived on site to inspect burner for not igniting, replaced burner head and holder, the new holder and burner needed correct conversion, found stock on truck, installed choke and correct orifice. No problems found. Complete"
Near Austin, TX 78744
Leonardo
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for microwave turning off. Test unit and found insid slight not coming on when door open. Found bad fuse. Ordering new fuse and interlock switches and inverter and magnetron and new console. 2 hour job ; ordrng 1 2HOURS (2 HOURS ) and 1 W11033422 (INTER LOCK SWITCH ) and 2 W11188752 (FUSE)s and 1 W11297726 (CONSOLE ) and 1 W11325604 (INVERTER ) and 1 W11346197 (MAGNETRON)
Near Austin, TX 78738
Luis
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site. Found power lead not fully seated on harness switch,installed power lead correctly on switch tested switch operation good."
Near Harker Heights, TX 76548
Tyler
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator that was not cooling properly. Upon further inspection of the unit I found that because it was due to a defrost issue in the fresh food section after exposing the evaporator I found that although the thermistor was reading fine in the evaporator section it was Miss installed in the wrong area of the evaporator coil and I end up moving it to its proper placement I also found a do you why control head stop registering that it needed to be defrosting so I replace the UI control. After that the customer stated they were having an issue with the ice dispenser and I found the problem with the dispenser not dispensing ice probably was because the bucket is broken internally and not sitting in its mounting position well enough. will need to order the ice bucket and return to complete the repair; ordrng 1 W11109888 (ice-contnr)
Near Jarrell, TX 76537
Al
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL GB9FHDXWS07 Arrived on site and inspected refrigerator inside an RV not cooling.Customer had doors off the unit.I accessed the compressor and both compressor and condenser motor were operating.Accessed the evaporator and observed a frost pattern on the evaporator consistent to the time I plugged in the unit.The evaporator fan was operating properly.Reassembled and advised customer to place a bottle of water into the freezer compartment for bottle to freeze.All functions of unit work properly.Job complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/20/2020
DRYER WHIRLPOOL NED4655EW1 "Arrived on site for: Dryer will not dry. Takes several cycles to dry a small load. We had put in a service request and someone came out and looked at the dryer on 10/12 and said the issue was not the dryer, that the dryer vent needed to be cleaned. We had someone come out today to clean the dryer vent and they said the issue is with the dryer, not the dryer vent. After cleaning the dryer vent the dryer still will not dry properly. Put in diagnostics with no errors. Ran three sets of temps with a high of 1st 214 and low of 142 then second high of 236 and low to 112 and the third high at 246 and low to 116. Heating as designed.
Near Canyon Lake, TX 78130
Noah D
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site to inspect fridge for not creating ice at all, upon inspection found the valve not opening and UI not sending voltage, tested in diagnostic and found icemaker full of ice. Ordering UI and control due to no movement, ordering UI and control. Office to reschedule ; ordrng 1 W11093037 (CNTRL ) and 1 W11227903 (UI)"
Near Manor, TX 78653
Matthew
Job Details: 10/20/2020
RANGE WHIRLPOOL WFE515S0ES1 "Arrived onsite for range cooktop light always on. Tested unit and found faulty RF infinity switch. Replaced switch, tested unit and unit is functioning properly functioning properly. Job complete"
Near Austin, TX 78723
Luis
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for no cool. Weak frost formation,pierced low side pressure reading -20 called tech support per tech support installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly SR#7729075279"
Near Georgetown, TX 78626
Al
Job Details: 10/20/2020
WASHER WHIRLPOOL MHW5630HC0 Arrived on site and inspected front load washer LF errors.Ran diagnostics test mode and found the following codes stored.F8E1- Valve FailureF0E5- Off Balanced LoadVerified the valves were defective.Removed and replaced both.Reassembled and unit tested as designed.No leaks detected at the time of service.Job complete.
Near Austin, TX 78748
Luis
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF997SDDM00 "Arrived on site for no ice and cooling issue in freezer. ran diagnostics found evaporator fan not running in freezer section,good voltage to fan reading 14vdc found that unit was not powering off during diagnostics diagnosed unit will need freezer fan motor and main control. Replaced fan motor and main control,ran diagnostics fan running correctly and passed all diagnostic test.
Near Seguin, TX 78155
Noah D
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect fridge for leaking from icemaker, upon inspection found the doors very off and not creating a seal, readjusted doors and found a drastic change. No leaks found. Complete"
Near Austin, TX 78749
Kevin
Job Details: 10/20/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site and inspected washer and found center dial is unresponsive. Will need correct parts to repair washer; ordrng 1 W11316252 (HARNESS) and 1 W11316253 (HARNESS) and 1 W11316623 (CONSOLE ) and 1 W11322901 (ACU)"
Near Bastrop, TX 78602
Matthew
Job Details: 10/20/2020
WASHER FRIGIDAIRE n/a Arrived onsite for stacked washer not spinning in cycle. Upon inspection no tag to verify a model or serial number was present . In spin cycle unit would begin to drain but not spin. Information is needed for diagnostics and repair.
Near , TX 78628
Al
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Discovered the grey line was pinched underneath the freezer door.Corrected the issue.Also Found the line behind the unit was twisted around the power cord causing a kink in the supply line from the wall.I corrected the issues, taped the line to the back of the unit and now the dispenser works as designed.Customer satisfied.Job complete"
Near Austin, TX 78705
Wesley
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived onsite for dispenser door sticking and repaired without parts. Advised customer on repair. All checks good. Unit is now operating as designed.
Near Cedar Park, TX 78613
Cliff
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to diagnose a dishwasher with sprayer arms that are not turning. Tested unit and found upper sprayer clogged with food particles. Cleaned sprayer and advised homeowner on findings.
Near Pflugerville, TX 78660
David S
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for produce drawer not opening and closing properly. I inspected the unit and work area. I found the slides riveted in too high.i removed the rivetes and reinstalled the slides. I reassembled the drawer and it worked as designed. Job complete.
Near Moody, TX 76557
Jonathan M
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ03 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced freezer evaporator harness and tested unit unit is running as designed. Call complete.
Near Austin, TX 78748
Luis
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL ED5DHEXWL00 "Arrived on site for weak and no water flow and icemaker leaking. Found water dripping between mold and gear box on icemaker,tested dispenser,water would stop and due to pressure lines vibrating. Replaced icemaker and filter housing,tested water dispenser working,replaced icemaker. Ran harvest test passed no leaks from icemaker.
Near Austin, TX 78738
Brandon
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for customer complaint of unit having broken bin inside fresh food section, I replaced bin, unit tested good."
Near Manor, TX 78653
Matthew
Job Details: 10/20/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer turning on after being plugged in. Upon arrival unit was unplugged. Plugged unit in and after about 30 seconds the drain motor was automatically activated and kept running without water present. Canceled operation and put into diagnostics. Unit had stored error code F9E1 long drain. Noticed that the drain hose was inserted into the drain pipe far to deep. Adjusted drain hose to be inserted 4 inches. After adjustment ran multiple test cycles and all passed. No issues draining. No leaks present at this time. Job complete
Near Jonestown, TX 78645
Lou
Job Details: 10/20/2020
RANGE KITCHENAID KCGC506JSS00 "Arrived on site to inspect cooktop burners not igniting. Upon further inspection, customer advised that the front middle burner does not light. I tested all burners and found the front middle and front right burners failed to ignite. I found that the burner caps had been switched between the front middle and left burners. Placed the caps on the correct burner and retested and all burners are operating as designed. Due to the unit being converted to LP, I verified all orifices were converted correctly. No gas leaks detected during service, job completed."
Near Austin, TX 78753
Jimmy J.
Job Details: 10/20/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for Not Draining - Top Load washer. No power at outlet upon arrival. Went to breaker and found breaker was tripped. Turned on breaker and washer turned on immediately. Tested outlet and 120 was present. Placed in diagnostics and no error codes were present. Customer confirmed a power outage recently. Replaced control in the case that the power outage may have shorted the control. Placed in diagnostics again and operated as designed with no faults. No leaks detected. Explained to customer that if the breaker trips again they will need to contact an electrician for both the breaker and outlet to be tested. Washer is operating as designed. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to inspect fridge for not dispensing water or ice, found valve not opening during pad press. Replaced control and UI plus valve. All functions returned. Complete"
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/20/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site to replace water fill sensor from previous diagnosis. Replaced water fill sensor. Bin, evap and unit thermistors all tested good. All components tested good and verified each one was operating properly. Unit is now working as designed. No leaks detected. Job complete."
Near Hutto, TX 78634
David S
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fridge making a humming noise. I inspected the unit and work area. I found the fridge no longer making the noise and it is cooling as designed. Job complete.
Near , TX 78676
Andrew
Job Details: 10/20/2020
DRYER WHIRLPOOL MHW5630HW0 "Arrived on site to test unit for burning smell. Found error code F0E2. Erased code tested unit, no new error codes. Ran test cycle functions. When I turned on test cycle 8(heater) I got a small smell of burnt rubber/plastic. Took heater off and found piece of plastic stuck on heater. Cleaned plastic off. Tested unit, smell was no longer present. No leaks detected. Job complete."
Near Austin, TX 78737
Leonardo
Job Details: 10/20/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to replace console. Replaced console test unit and unit test good advised customer to connect unit to internet job complete
Near Austin, TX 78717
Kayman
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher filling with water but the motor is not washing. Upon inspection I found 2 stored error codes F4E3 and F7E1 for a motor fault and heater error. During diagnostics I found the sump failing to wash and push water when called for. The unit will need a new sump and motor assembly for the repair. The customer also brought to my attention the hinge pads had broken off of the hinges. replace the sump n motor and hinge pads I used truck stock part # (WP8268961) for hinge pads and I replaced the sump. The unit is now working as designed and no leaks were detected during time of service.
Near Elgin, TX 78621
Matthew
Job Details: 10/20/2020
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher not washing. Ran diagnostics and found stored error code F7E1 wash motor faulty. Ran test cycle and all components operating except for was motor. Replaced pump and motor, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 10/20/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived on job to replace previously diagnosed diagnosed part. After replacement test operation still no charge. Called tech line. With tech line help we determine the home has a floating neutral, will need electrical repairs."
Near Mustang Ridge, TX 78610
Richard
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not draining properly. During testing found that the drain hose was not in its correct spot. Moved drain hose to a higher location and tested dishwasher. It tested good and it’s draining good as well and no leaks detected complete
Near Austin, TX 78717
Kayman
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for previously diagnosed issue. I found the microwave light was burned out. I replaced the microwave light and the unit is working as designed. I checked all harness connections to ensure they are correctly installed and in correct position on the control board. The unit is working as designed at this time. Job complete
Near Austin, TX 78738
Brandon
Job Details: 10/20/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "Arrived on site for customer complaint of unit not cooling, found leak in fresh food section evaporator with UV light. Ordering evaporator. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOURS JOB) and 1 CNOTE (SS TECH) and 1 W10552972 (evaporator)"
Near Leander, TX 78645
Lou
Job Details: 10/20/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect oven error code. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4 & F8E0. Cleared the codes and following the tech sheet I tested voltage at the control to the blower and got 124V on both high and low selections. I tested the voltage to the hall sensor and found it out of range. Due to both error codes, I removed and replaced the main control and blower motor assembly and retested. Unit is operating as designed. Job completed."
Near Pflugerville, TX 78660
David S
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for fridge section freezing. I inspected the unit and work area. I found the thermistor with In range. I replaced the control. Job complete.
Near Austin, TX 78753
Jimmy J.
Job Details: 10/20/2020
REFRIGERATOR AMANA ASI2175GRS01 Arrived on site for the fridge not cooling. Ran diagnostics and error for evaporator thermistor came up. Tested the evaporator thermistor and it tested good. Replaced UI control and control. Informed maintenance to come back in 24 hours to check temps inside fridge due to fridge being off for an extended period of time. Job completed.
Near Austin, TX 78753
Jimmy J.
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF954CIHV00 Arrived on site for ice maker not making any ice. Ice tray is stuck in the down position. Removed old ice maker and Installed previously ordered ice maker. Had Diagnostics call for water into the ice tray. Water came into ice tray and running as designed. No leaks detected. Job complete.
Near Georgetown, TX 78626
Tommy
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven receiving error code and shutting off. Upon arrival found light outer shell glass was removed but bulb was good. Replaced outer shell. Put unit into diagnostics found F6 E4 upper blower error code. Tested unit. Ordering upper blower. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11248652 (BLOWER )
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/20/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for: Dishes Not Drying - DishwasherRan diagnostics with no error codes. Customer concerned about noise coming from drain pump. Noise was Drain pump receiving voltage prior to turning on. Noise is normal. Rinse aid was not present in the dispenser. Recommended customer fill the dispenser and use Normal cycle, heated try, and high temp to get the best drying out of the dishwasher. No leaks detected. Job completed."
Near Leander, TX 78641
Cliff
Job Details: 10/20/2020
REFRIGERATOR UNKNOWN WSF26C3EXFO1 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed dispenser motor. Replaced dispenser motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78717
Kayman
Job Details: 10/20/2020
WASHER WHIRLPOOL WFW5620HW1 Arrived onsite to install previously diagnosed parts. I installed the tub and shocks. We tested the unit through diagnostics and it is working as designed. No leaks were detected during time of service. Job complete.
Near Kyle, TX 78640
Robert
Job Details: 10/20/2020
WASHER GE WCSR4170G6WW Arrived on job for complaints of leaking. Found the wl switch allow over flow and timer not filling always. Will need both to complete ; ordrng 1 WH12X10301 (switch pressure) and 1 WH49X10083 (p029 cntrl & shield)
Near Leander, TX 78641
Cliff
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived on site to diagnose a refrigerator that is building ice in the freezer. Tested unit and found humidity control turned off in unit causing condensation to form on mullion. Turned on humidity control setting and advised homeowner on function.
Near Pflugerville, TX 78660
David S
Job Details: 10/20/2020
MICROWAVE KITCHENAID KMHS120ESS3 "Arrived on site for microwave sparking. I inspected the unit and work area. I found no spark makers around the rack holders. I put a cup of water in the unit and could hear the unit sparking. I gained access to the interlocks and ensured the connections were secured in place. I tested the unit and again and found it doing the same thing. I am ordering a mag, cap and diode to complete the repair. ; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W11256462 (diode)"
Near Leander, TX 78641
Cliff
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor failed. Replaced icemaker assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Manor, TX 78653
Matthew
Job Details: 10/20/2020
RANGE KITCHENAID WFE525S0HS1 Arrived onsite for oven door coming off. Upon inspection found passive hinge broken. Will need to be replaced. Ordering both passive and active hinge just Incase. Office to reschedule. ; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Austin, TX 78748
Kevin
Job Details: 10/20/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site and replaced valves diagnosed on previous visit, hot water flow now looks good during diagnostic cycle, job complete"
Near Austin, TX 78753
Jimmy J.
Job Details: 10/20/2020
MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived on site for: Light is not working because base broken from in sideBulb / Housing receiving voltage. Replaced bulb and housing but neither made the light come back on. Ordered a new control for the microwave for return install. ; ordrng 1 W10918931 (panl-cntrl)
Near Wimberley, TX 78676
Andrew
Job Details: 10/20/2020
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for soap dispenser issues. Found soap door and spring off. Put spring and soap dispenser door back on per customer request. Customer did not want to put a new dispenser on. If issue persists will need soap dispenser. No leaks detected.
Near Jonestown, TX 78645
Lou
Job Details: 10/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed and ordered part. Due to the crisper drawer harness failing, I removed and replaced the harness and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/20/2020
RANGE WHIRLPOOL SCS3014LS02 Arrived on job to replace previously diagnosed parts. Found the screws to the holders will need to be replaced and the holders. ; ordrng 8 WP3368921 (screw-torx)s and 1 WPW10128448 (holder-orf) and 2 WPW10155784 (holder-orf)s and 1 WPW10155785 (holder-orf)
Near Wimberley, TX 78676
Andrew
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site to test unit for freezer light not working. Replaced light module, tested unit, unit works good. Job complete."
Near The Hills, TX 78738
Brandon
Job Details: 10/20/2020
MICROWAVE KITCHENAID KCMS145JSS1 "Arrived on site for customer complaint of unit over heating, found inspector put a paper towel inside unit and it caught fire, informed customer that paper towels should not be in microwave because some paper towels have metals in them and can catch fire. Unit tested good."
Near Manchaca, TX 78652
Leonardo
Job Details: 10/20/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for handle had come off. Test u it and found stripped screws and handle. Replaced handle and screws test unit and unit test good job complete.
Near Hutto, TX 78634
David S
Job Details: 10/20/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for icemaker not dispensing ice. I inspected the unit and work area. I found the ice dispenser motor and actuator covered in ice. I cleared the ice and found the dispenser working. Job complete. No water leaks detected.
Near Bastrop, TX 78602
Matthew
Job Details: 10/20/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived onsite for low oven tone. Tested unit and sound was muffled, would cut in and out. Checked unit, connections are good, sound is turned to maximum level. Speaker is faulty. Will return with control and ordering console. ; ordrng 1 W11297707 (console)"
Near Manor, TX 78653
Matthew
Job Details: 10/20/2020
WASHER AMANA NTW4516FW3 "Arrived onsite for washer making noise and not spinning. Put unit into diagnostics and ran calibration test and auto test. All passed. Ran individual low and high spin, passed. Ran individual low and high agitation, passed. When talking to customer it seemed as if the was had been overloaded. Customer wanted to put clothes in and test. Allowed customer to do so, and no issues occurred. Instructed customer on load sizes and cycle selections. Job complete."