We serviced a
KENMORE DRYER
Model 110.7513241
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/09/2021
"Arrived on site for dryer clothes getting caught on heat box vent. Inspected unit and work area. Found beatbox vent rusted out and causing failure. Found dryer vent to short, venting going directly out to outer wall and allowing moisture in unit. Will need to replace heater box and venting.; ordrng 1 279980 (box) and 1 Dryerventattachment (VENT)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Waco, TX 76710
Jonathan M
Job Details: 09/09/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced latch and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Kyle, TX 78640
Kevin
Job Details: 09/09/2021
"Arrived on site and inspected dishwasher and found catch valve is stuck, after resetting it also found drain connection to garbage disposal is being shared by a reverse osmosis system. This could cause the dishwasher to overflow if reverse osmosis system not purge correctly. Recommended that reverse osmosis company be contacted to correct the issue, job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78724
Scott
Job Details: 09/09/2021
Arrived on site for poor dying. Unit is heating up. Ran air flow and temp checks with vent hose on and off. Found restricted air flow . Recommended to maintenance to clean air duct . No lint build up found in unit . Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/08/2021
"Arrived on site to install previous diagnosed parts. Removed failed door and installed new. Removed failed crisper assembly and installed new. Tested operation. All tested good, no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Blanco, TX 78606
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for console not responding, tested unit, found console receiving proper voltage,replaced console, tested unit,unit working as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Woodway, TX 76712
Tali W
Job Details: 09/08/2021
"Onsite for fridge not cooling in the freezer compartment. FC 38 degrees. Found FC with ice build up around inlet tube (pics in SDQP). Evaporator fan running, drain line clear. Ordering compressor, access valve, and uv drier. Needs SS TECH 2 HOURS. AUTHO. Office to reschedule; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 SSTECH2HOURS (SS TECH 2 HOURS) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Pflugerville, TX 78660
Wesley
Job Details: 09/08/2021
"Arrived onsite and replaced the gearcase. Also found oil had damaged the actuator
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Noah D
Job Details: 09/08/2021
"Arrived on site to inspect unit for not heating when drying, upon inspection found the units heating element was rusted but worked. Replaced heating element and tested, all functions worked with no leaks. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Johnson City, TX 78636
Brandon
Job Details: 09/08/2021
"Arrived on site for customer complaint of lights not working, found failed Led supply and failed module in freezer, I replaced led supply
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Canyon Lake, TX 78133
Noah D
Job Details: 09/08/2021
"Arrived on site to inspect unit for not allowing ice without a large puddle forming, upon inspection found the unit leaking due to ice formation around inlet chute, cleared all ice and tested unit. All functions returned. Complete"
We serviced a
WHIRLPOOL VENTHOOD
Model JXT8042ADS
Near New Braunfels, TX 78132
Noah D
Job Details: 09/08/2021
"Arrived on site to inspect unit for not turning off when not being used, upon inspection found the units control shorted causing issues.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Lakeway, TX 78734
Robert
Job Details: 09/08/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
JENN-AIR COOKTOP
Model JEC9536ADS
Near Marble Falls, TX 78654
Cliff
Job Details: 09/08/2021
"Arrived on site to diagnose a cooktop that has multiple failures. Found rf burner failed, center infinite switch failed, cooling fan bearings failed and multiple knobs cracked.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near New Braunfels, TX 78130
Noah D
Job Details: 09/08/2021
Arrived on site to inspect unit for not illuminating cab. Upon inspection found the units freezer module out causing multiple issues. Replaced module and tested unit. All functions returned. Used 2 modules. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/08/2021
"Arrived on site for refrigerator not cooling. Inspected unit and work area. Found none of the components running. Performed diagnostics mode and ran test 4 found compressor and fans running and temperature dropping. Found when out diagnostics mode unit would not run. Will need to replace UI and main control. Found ground on power cord broken. Found no ETA available on parts. Office to schedule return when ETA is available. ordrng 1 W10843055 (cntrl-elec) and 1 W11306946 (POWER CORD) and 1 W11387386 (UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tyler
Job Details: 09/08/2021
Arrived on site for washer not functioning past rinse cycle. Upon arrival I found f7e1 error in diagnostics. Upon further inspection I found belt had cam had come slightly loose from gearcase. Gearcase had no evidence of failure when tested. I reassembled and righted cam down as much as possible and reattached belt. Found error no longer present when weight was added to unit during tests. No leaks during repairs. Call complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Elm Mott, TX 76640
Jonathan M
Job Details: 09/08/2021
"Arrived on site for a washing machine that won?t spin out clothes. Inspected unit and work area. The customer advised that the unit does not get past the wash cycle and will stop before it goes into a rinse or drain and spin. Placed the unit and service diagnostics and found an F7 E7 (motor unable to reach target rpm), and F7 E1 (basket speed fault) error codes. Around the unit through a manual spin speed test and that unit spun for about 45 seconds before quitting. Went through stored error codes again and found that the motor was unable to reach the target RPM. Went through the tech sheet and tested resistance and voltage through the shifter and the motor. The motor ohm?d out 5.7 k ohms on both windings. Checked voltage going to individual components and found proper voltage. Was unable to check continuity between the harness due to the unit being an entertainment center and the control being up at the top of the dryer. Tested a number of components individually.Ordering parts including the motor as well and the office will need to contact the customer to reschedule service due to needing two technicians for two hours. ; ordrng 1 W10890624 (motor-drve) and 1 W11028053 (harns-wire) and 1 W11417071 (LOWER HARNESS )"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gatesville, TX 76528
Tali W
Job Details: 09/08/2021
"Onsite for dryer taking multiple cycles to dry clothes. Unit is located in an apartment. Found unit is heating and all fuses/thermostats within spec. Heating element 9.8ohms. Used vent tester to determine airflow-results came back poor for electric dryers (pic in SDQP). Also, checked blower housing and vent hose. Found no blockages or excessive lint build up. Also, advised customer to purchase a new vent hose that is more heavy duty and less flexible to shorten the hose distance allowing better airflow. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near McGregor, TX 76657
Tali W
Job Details: 09/08/2021
"Onsite for fridge not making ice. Found IM with partial/uneven fill in tray. Ran test 44 harvest. IM completed harvest. Ran IM fill test, tray only partially filled. Found evidence of water splashing when filling tray, but did not splash when fill test was ran. Test 48 ice bucket- unit detecting ice bucket in place when bucket is out due to failure in IM bail arm. Tested water dispenser, unit has proper fill to oz timing. Ordering IM. Also, dual valve, HV control, and UI control jic. Office to reschedule. ; ordrng 1 WPW10341320 (Dual valve) and 1 W11440346(notshowinginMarcone) (HV control) and 1 W10873791 (Icemaker) and 1 W11130216 (UI panel)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Killeen, TX 76543
Tyler
Job Details: 09/08/2021
"Arrived on site for range giving f2e1 error and not heating correctly per customer. Upon arrival I confirmed present error code reported but found no others. I inspected following parts and found results (Broil/16ohms, bake/23.2ohms, sensor/1.083kohms, tod/0.1ohms) after further testing I found ACU had failed. All connections within unit were secure. I replaced ACU and found unit heating but sensor wasnt changing resistance in accordance to the temp changes. After replacing sensor I found unit fully functioning and heating to desired temps as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Belton, TX 76513
Tyler
Job Details: 09/08/2021
Arrived on site for washer leaking oil. Upon arrival I found no errors in diagnostics. I did confirm though that underneath unit the gearcase had cracked and leaked oil all over component underneath washer. Unit is a residential unit used within a commercial setting. Will need further autho in order to make repairs. Office to reschedule ; ordrng 1 W11026785 (Motor) and 1 W10721967 (Cam assy) and 1 WPW10427633 (Cover) and 1 W11395618 (Capacitor) and 1 W10528947 (Hub) and 1 W11095106 (Harness) and 1 Cnote (Need autho for residential unit in commercial setting.)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Waco, TX 76708
Jonathan M
Job Details: 09/08/2021
Arrived on site for washing machine that?s flashing an F9 E1 (long drain) error code. Inspected unit and work area. Looked underneath the unit and found the drain pump connector not connected onto the drain pump. Connected the wire connector and around the unit for an auto test. The unit ran as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Waco, TX 76708
Jonathan M
Job Details: 09/08/2021
Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit is pausing itself at the beginning of the cycle. She advised that it will lock and then unlock and then start flashing at her like there?s an issue and sometimes she can press start and I will continue or otherwise it will be pet her and she can?t do anything until she powers the unit off. Ran the unit through diagnostics and found an F5 E1 (lid switch fault) and F2 E1 (UI stuck key) error codes. Tested the lid lock assembly numerous times and it only faulted one time. Tested the unit several times by starting cycles and was able to replicate the issue.. Ran through diagnostics again and found that F5 E1 error code. Replaced the latch assembly and tested the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model PSD243LGRW
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/08/2021
Arrived on site for icemaker leaking into bucket. Upon arrival customer pointed out to me that whenever the icemaker is filling after a few seconds he would notice water dripping near the front of the icemaker around the motor and tray. I was able to confirm the complaint after running a harvest cycle and found that the tray with the ice is formed is separating from the motor itself and could not be repaired , replacement of ice maker. After I reassembled unit I thoroughly tested ice maker and found it no longer leaking. Call complete
We serviced a
MAYTAG WASHER
Model MVWB835DC3
Near Temple, TX 76501
Tyler
Job Details: 09/08/2021
Arrived on site for washer not filling after previously repaired. Upon arrival found F8e1 long/no fill error. Upon further inspection I found a lot of corrosion around ACU connector to inlet valve. I called whirlpool techline and spoke with Ed Sr#7731689870. Was instructed after doing visual and resistance tests to replace ACU. After repairs I showed customer that washer was filling and cycling as designed. No leaks during repairs. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Clifton, TX 76634
Jonathan M
Job Details: 09/08/2021
Arrived on site for a washing machine that wall drain. Inspected unit and work area. Confirmed customers complaint in service diagnostics and checked underneath the unit. Found one of the wires disconnected from the drain pump connector. Reattached wiring and tested the unit. The unit begin to work as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Cedar Park, TX 78613
David S
Job Details: 09/08/2021
Arrived on site for ICE BUILD UP ON THE BACK INTERIOR WALL OF FRIDGE SECTION TOWARD BOTTOM OF FRIDGE. We gained access to fridge evaporator found it incased in ice. We cleared the ice from the evaporator. We installed the drip pan kit. We installed the shims into the drip pan to prevent it from warping. We used silicone to seal the evaporator housing and cover. We reassembled the unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78723
Scott
Job Details: 09/08/2021
"Arrived on site for dishwasher not starting and tripping breaker. Power cord connection good . Out let is tripping breaker with nothing plugged in . Plugged dishwasher in another outlet ( disposal) . Ran diagnostics,no error codes . Unit ran diagnostics complete . No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QJX00
Near Leander, TX 78641
David S
Job Details: 09/08/2021
Arrived on site to install new on/off switch and to repair the damaged power cord. Gained access to the on/off switch and damaged section of power cord. We repaired the power cord. We then replaced the on/off switch. We powered the unit on. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Round Rock, TX 78664
Tommy
Job Details: 09/08/2021
Arrived onsite for dryer not drying properly. Upon arrival found unit is operating as designed. Vents need to be cleaned. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Austin, TX 78724
Scott
Job Details: 09/08/2021
Arrived on site for oven not lighting but just sparking . Found some cooking pans are making contact with igniter connections . Instructed customer about making sure nothing is taller then draw . No gas leaks detected at time of service. Job complete.
We serviced a
JENN-AIR OVEN
Model JDRP548WP02
Near Dripping Springs, TX 78620
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for UI suck on loading screen, found UI receiving Proper voltage, found connections was loose, secured connection, tested unit to 350, unit working as designed job complete"
We serviced a
UNKNOWN REFRIGERATOR
Model GARF30FDGB00
Near China Spring, TX 76633
Jonathan M
Job Details: 09/08/2021
"Arrived on site for a refrigerator that?s frosting and not cooling. Inspected unit and work area. The customer advised that the unit does cool but that she?s getting condensation up near her door switch up at the front top center of her refrigerator. She also advised that her door seemingly pushes itself open when she drives her car up next to it or closes the garage door as if the seal is not strong enough to deal with any airflow movement. Checked the door seal and found the door is still out of place and re-attached the door seal. I did notice that her toe kick plate was pushing against her door not sitting away from the actual door like the freezer was (separate unit). I called whirlpool Techline in spoke to Austin SR# 7731696503. He advised the issue might have been corrected by resealing the gasket into the door but if the issue was with the toe plate leaning into the door causing the unit not to seal properly, that would be an install issue ; ordrng 1 67006564 (screw) and 1 W11199807 (pedal) and 1 WPW10308489 (screw)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Dripping Springs, TX 78620
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for third rack not staying in. Found both left and right side rails were broken. Replaced rails, tested unit, unit is now working as designed. No stored error codes. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78703
Luis
Job Details: 09/08/2021
Arrived on site for no lights. Found defective leds replaced lower left side led module in fresh food and upper right side led in freezer all leds working as designed. ; used 1 W11462342 (Led module) from stock
We serviced a
JENN-AIR COOKTOP
Model JES9900BAB19
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/08/2021
Arrived on site to diagnose a range that has a burner not working. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time
We serviced a
MAYTAG WASHER
Model MHW8630HC1
Near Austin, TX 78703
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose washer that was not dispensing detergent. Customer advised me the detergent remains in the drawer after cycle. I replaced the drawer and ran the pump for detergent. Could hear pump humming, but doesnt appear to be moving any detergent. Ordering new dispenser pump and control to resolve. I advised the customer to run the unit and follow up if it is properly dispensing, as diagnostic may just run the pump tp verify power. ; ordrng 1 W11316271 (Detergent Pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78628
Tommy
Job Details: 09/08/2021
We serviced a
WHIRLPOOL FREEZER
Model WZF79R18DM00
Near Austin, TX 78704
Luis
Job Details: 09/08/2021
Arrived on site. Unable to get access to location where freezer is located customer will call back into office ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/08/2021
"Arrived on site for dishwasher not cleaning dishes. Inspected unit and work area. Found unit not aligned with counter. Performed diagnostics mode and found fault code 3-3 OWI fault, 7-1 heating element circuit and 6-1 low water. Monitored test cycle and found minor leak at OWI. Found vent motor running durning a undesignated time in test mode. Will need to replace sump, vent motor and OWI. S. ; ordrng 1 W11084121 (sensor) and 1 WPW10469574 (vent asm)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Manor, TX 78653
Matthew
Job Details: 09/08/2021
Arrived onsite for dishwasher bottom panel fallen off. Upon inspection found failed retainer. Used truck stock retainer WPW10503548 to replace. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Manor, TX 78653
Matthew
Job Details: 09/08/2021
Arrived onsite for oven control panel non responsive. Power cycled and reset unit. Tested both upper and lower oven at 350 degrees. Unit is functioning properly. If symptoms persist will need to replace Console W11297709. Job complete .
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for washer not spinning clothes out correctly. Upon inspection I found F7E6 error stored in the system. I cleared the code and tiled the unit to inspect the drive. I found the shift actuator had come disconnected from the cam or had slipped out of place. I replaced the actuator and tested the unit. The customer had concerns of a clicking noise but I could not recreate after replacing the part. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB0
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for range with burners not staying hot. Upon inspection I found 2 of the burners buttons would intermittently get stuck in the down position causing the temp limiters to not cycle correctly. I verified good voltage at the terminal block while all cooktop burners were engaged as well as the bake element in the oven. I replaced the 2 faulty burners and tested. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for washer not filling up enough. Upon inspection of the diagnostics tables I found no error codes stored in the unit. I ran auto and manual diagnostics cycles and all functions are working as designed. The customer still had concerns so we added some towels to the unit and ran a normal cycle on deep water wash. Once the unit stopped filling I found the water level well past the half way mark and all items completely submerged in water. I advised the customer if my findings. No leaks detected during time of service. I called techline to report the situation SR#7731696427 Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Austin, TX 78721
Jacob
Job Details: 09/08/2021
Arrived onsite to replace sump and motor as previously diagnosed. Replaced sump and motor. Tested the unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Austin, TX 78759
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose washer that is not spinning out clothes. Checked error codes and found F7E1 basket speed sensor fault, and lid lock error. I checked the lid lock via diagnostic and found it is not latching. I checked under the unit and found the gearcase spewing oil and splattering it everywhere. Unit needs new gearcase, motor, latch, and clutch kit. Ordering necessary parts. Office to schedule when we receive parts. .; ordrng 1 W11368855 (Control) and 1 WPW10482836 (Latch) and 1 W11159068 (Gearcase) and 1 W10721967 (Cam) and 1 W10850134 (Motor) and 1 W10850138 (Belt)"
We serviced a
JENN-AIR OVEN
Model JJW2827DS03
Near Austin, TX 78732
Robert
Job Details: 09/08/2021
Arrived on job for complaints of error code. Found code for stuck button. After replacement test operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for dishwasher not draining. Upon inspection I found the unit not installed with the drain hose. The resident stated the hose has since been lost I replaced the drain pump JIC while the unit was un installed. I installed the drain hose and tested the unit multiple times in diagnostics I found stored error codes for float switch and not draining I cleared the codes and the unit ran through as designed. no leaks were detected during time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Austin, TX 78745
Luis
Job Details: 09/08/2021
"Arrived on site for water leaking. Found frozen fill tube,removed line from valve no dripping or leaks from valve,reconnected line,removed ice build up in fill tube tested water fill to icemaker no leaks."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Kevin
Job Details: 09/08/2021
"Arrived on site and replaced all parts diagnosed on previous visit, took one picture of dryer heating again. Recommended to apartment maintenance that vent to the exterior of the building be cleared/cleaned to prevent any further damage to dryer, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPS7
Near Dripping Springs, TX 78620
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for console not responding, verified voltage, replaced console, tested unit, unit working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78664
Wesley
Job Details: 09/08/2021
Arrived onsite and found unit icemaker hose not seated fully. Unit is now operating as designed. Advised customer on repairs
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/08/2021
Arrived on site for microwave getting grease splatter on top of microwave and cabinet. Inspected unit and work area. Tested fan intake operation with paper test. Used paper at upper grill and found suction on paper. Found no mechanical failures and fan is operating as designed. Called Whirlpool tech support and spoke Joel. He stated normal operation. He stated that when grease heats up it becomes a vapor substance and when cools down it will drop and cause the grease buildup customer is referring to. (SR#7731696652). All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Dripping Springs, TX 78620
Andrew
Job Details: 09/08/2021
"Arrived on site to test unit for excessive shaking, tested unit found suspension weakening,replaced suspension, tested unit unit works as designed, no leaks detected job complete"
We serviced a
JENN-AIR OVEN
Model JJW2430DS02
Near Austin, TX 78731
David Z
Job Details: 09/08/2021
Arrived on site to diagnose oven throwing error. Found F2E1 error present. Tried power cycling and was not able to get stuck key error to turn off. Ordering new console to resolve. Office to schedule when new console arrives. ; ordrng 1 W11236887 (Console)
We serviced a
WHIRLPOOL OVEN
Model WFC150M0EB4
Near New Braunfels, TX 78130
Noah D
Job Details: 09/08/2021
"Arrived on site to inspect unit for not heating normally and causing heat on upper element, upon inspection found the vent tube was normal and not causing issues, all functions worked normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Killeen, TX 76549
Tyler
Job Details: 09/08/2021
Arrived on site for washer making squealing noise. Upon arrival I confirmed with claims that unit could be serviced in warranty. Upon further testing I confirmed noise during high speed spin and when weight was applied. Found triac on board and gearcase both working well. I then found belt was very loose but cam and motor were still fully intact. I compared old belt and found it had stretched out to much not allowing cam to grab and spin efficiently. Replaced belt then reassembled and tested washer. Found no leaks during repairs and unit now functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bastrop, TX 78602
Matthew
Job Details: 09/08/2021
Arrived onsite to replace previously diagnosed parts. Found control was incorrect. Need to reorder control and reschedule. Office to reschedule ; ordrng 1 W11417466 (CONTROL )
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS
Near Kingsland, TX 78639
Cliff
Job Details: 09/08/2021
Arrived on site to diagnose a trash compactor that is not opening and closing properly. Tested unit and found no failures or broken parts at this time. Advised customer on findings and no further repairs needed.
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW3
Near Leander, TX 78641
David S
Job Details: 09/08/2021
Arrived on site for dryer not heating. We gained access to the inner cabinet and tested the ignitor. We found the ignitor open. We removed the ignitor and found it separated. We replaced the ignitor and tested the unit. It is now working as designed job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW3
Near Leander, TX 78641
David S
Job Details: 09/08/2021
Arrived on site for dryer not heating. We gained access to the inner cabinet and tested the ignitor. We found the ignitor open. We removed the ignitor and found it separated. We replaced the ignitor and tested the unit. It is now working as designed job complete.
We serviced a
KITCHENAID OVEN
Model KODE300ESS05
Near Leander, TX 78645
Lou
Job Details: 09/08/2021
"Arrived on site to inspect wall oven issues. Upon further inspection, the customer advised that when they closed the upper oven door the light would not turn off and the fan continued to operate. They advised that they wiggled the door switch and it hasnt happened since. I tested the door switch and could not duplicate the issue. Inspected the switch and found it slightly pushed back, but still making contact with the lever. Adjusted the switch so that it makes full contact with the lever and retested. Unit is operating as designed with no error codes. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78723
Luis
Job Details: 09/08/2021
Arrived on site for loud noise and freezing. Diagnosed loud noise from damper gears and air seeping around housing with damper door closed. Replaced defective damper added sealer around housing liner.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78731
Kevin
Job Details: 09/08/2021
"Arrived on site and set dishwasher into a diagnostic cycle and found wash motor is not running. A new one will be needed; ordrng 1 W11084657 (Wash motor) and 1 W10877735 (Harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, TX 78731
Kevin
Job Details: 09/08/2021
"Arrived on site and set dishwasher into a diagnostic cycle and found wash motor is not running.; ordrng 1 W11084657 (Wash motor) and 1 W10877735 (Harness)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78628
Tommy
Job Details: 09/08/2021
Arrived onsite for previously diagnosed parts. Upon arrival inspected unit tubing and tested found left front and right front both damaged allowing small amounts of gas out. Ordering both office to reschedule.; ordrng 1 W10566305 (Left front tubing) and 1 W10566308 (Right front)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Austin, TX 78726
Taylor M
Job Details: 09/08/2021
"Arrived on site to diagnose refrigerator over cooling in the refrigerator compartment, upon arrival the customer informed me that at the top shelf the unit is freezing items near the diffuser, I informed the customer not to put anything in front of the diffuser or congest the top shelf as it will cause the items to freeze, I found temps in the freezer and fridge in range, I instructed the customer and verified functionality of the thermistors and ice maker harvest/fill and set the defrost to basic 8 hour instead of global. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Luis
Job Details: 09/08/2021
"Arrived on site for cleaning need. Replaced water filter cleaned liner,tubing and all exposed parts,ran unit through a clean cycle.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Kyle, TX 78640
Jacob
Job Details: 09/08/2021
Arrived onsite for unit not starting a cycle. Tested the unit and the unit would not start. Looked at the diagnostics and got lock error code. Replaced latch. Tested the unit. Unit tested good. No issues at this time. Job complete.
We serviced a
KITCHENAID VENTHOOD
Model KXD4630YSS6
Near Austin, TX 78726
Taylor M
Job Details: 09/08/2021
"Arrived on site to replace switch cam, upper screw, lower screw, upper arm and motor assembly, upon arrival I gained access and removed the motor assembly and found that the upper arm on the unit could not be removed due to the back of the joint holding the upper screw in place spinning where it is supposed to be welded on. O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78737
Luis
Job Details: 09/08/2021
"Arrived on site. Found crack on mullion divider
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/08/2021
Arrived onsite for built in fridge not cooling. Ran test on unit and found 120 vac to inverter. Compressor is running and evaporator and condenser fans are running. Unit has a sealed system issue. Will need sealed system technician. . ; ordrng 1 212643 (sealer-gum) and 1 8201675 (compressor) and 1 876765 (mtg kit) and 1 TJ90SF8404 (VALVE ) and 1 W10508992 (exchanger) and 1 W10890886 (heater-pan) and 1 WPW10143759 (dryer) and 1 WPW10205101 (evaporator)
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Georgetown, TX 78626
Tommy
Job Details: 09/08/2021
Arrived onsite for previously diagnosed parts. Found the door panel we were sent was incorrect ordering it again. Office to reschedule upon receiving.; ordrng 1 W11106273 (Stainless panel)
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Pflugerville, TX 78660
Wesley
Job Details: 09/08/2021
Arrived onsite and replaced light bulb in microwave cavity. All checks good unit is now operating as designed.
We serviced a
KENMORE WASHER
Model 110.2023271
Near Austin, TX 78734
Robert
Job Details: 09/08/2021
Arrived on job for complaints of noise. Found the gearcase leaks oil.
We serviced a
KENMORE REFRIGERATOR
Model 106.5004371
Near Austin, TX 78734
Robert
Job Details: 09/08/2021
Arrived on job for complaints of door not closing properly. Adjusted gasket to better close.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78758
David Z
Job Details: 09/08/2021
"Arrived on site to diagnose dryer that was not starting when start button was pushed. Tried to start unit and got no response, but you can hear the timer moving. Checked safety items and found thermal fuse open due to vents being excessively dirty. Advised customer that they need to have vents cleaned, or thermal fuse will fail again.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Round Mountain, TX 78663
Brandon
Job Details: 09/08/2021
"Arrived on site to replace failed console, after replacing, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Georgetown, TX 78626
Lou
Job Details: 09/08/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. I found the compressor extremely hot. When I inspected the evaporator, I could smell the refrigerant odor as if there is a leak in the system. I pierced the drier with my piercing pliers and checked the pressures and found it to be very high. I removed and replaced the access valve and UV dye drier and charged the unit with 7.75oz of R134a refrigerant. I advised the customer that the compressor will need to be replaced, but in the meantime, we need to allow the dye to run through the unit to find where the system is leaking. I am ordering the evaporator, drain pan heater, heat exchange and will return with the compressor. Office to schedule return service. I recommended that the customer allow the unit to cool for approximately 24 hours and monitor cooling and if it stops cooling before we return to call the office and let someone know. No water leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78717
Taylor M
Job Details: 09/08/2021
"Arrived on site to diagnose refrigerator with the ice maker not working, upon arrival the customer informed me that the unit has stopped making ice since last Saturday, I gained access to the service diagnostics and tested the ice maker for error codes, found it could not reach home position, I ran the ice maker harvest test and to no avail the same thing happened. I gained access and removed and replaced the ice maker, I verified the fill and the functionality of the new ice maker
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78735
Kevin
Job Details: 09/08/2021
"Arrived on site and inspected the washer I did not find any saved error codes. Inspected Gearcase assembly and did not find any issues. Ran all functions in manual diagnostic and did not hear any excessive noise. Explained every noise operation and its function for customer. Washer is operating as intended, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED9610XW1
Near Austin, TX 78735
Kevin
Job Details: 09/08/2021
"Arrived on site and inspected dryer and found thermal fuse has failed, after replacing it dryer is operating normally but airflow is showing restricted. Discussed with customer and found dryer vent exit on the outside of the home is at ground level and runs through PVC pipe. Explain how this is problematic and is the root of the fuse failure.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JB1
Near Hutto, TX 78634
Wesley
Job Details: 09/08/2021
Arrived onsite and found spark module failure. Ordering spark module to repair. ; ordrng 1 WPW10475149 (Spark module)
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES02
Near Leander, TX 78641
Lou
Job Details: 09/08/2021
"Arrived on site to inspect microwave door issues. Upon further inspection, the customer advised that the button to open the door is too hard to push. I pressed on the button with 2 fingers and found it normal operation. I recommended that the customer press on the button with 2 fingers on the outer edges at the same time or one finger in the middle of the button to open the door. Tested unit and it is operating as designed. Job completed."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Lou
Job Details: 09/08/2021
"Arrived on site to inspect dishwasher door issues. Upon further inspection, the customer showed me the tub seal torn on the right side where the unit is mounted to the cabinets. It appears that when it was installed, the gasket got caught in the mounting screw and got torn. The customer requested it be replaced. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service.; ordrng 1 W11177741 (Tub gasket)"
We serviced a
KENMORE WASHER
Model 110.2002201
Near Manor, TX 78653
Matthew
Job Details: 09/08/2021
Updated model and serial number. Inspected unit and found failed suspension rods. . ; ordrng 1 W10780048 (suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78626
Tommy
Job Details: 09/08/2021
Arrived onsite for dishwasher door going down found unit pads had broken. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite for range with a burner not heating. Upon inspection I confirmed the complaint. I accessed the terminal block and found all in good condition with tight connections. I removed the cooktop and found the burner in question had shorted out in a spot causing the failure. I replaced the burner and tested its function. The unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Austin, TX 78736
Brandon
Job Details: 09/08/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 09/08/2021
Arrived onsite to install previously diagnosed parts. I found the unit had not been defrosted prior to my arrival so I defrosted the thermistor and replaced with new. I replaced the UI and main control. I verified a resistance reading of the evaporator thermistor. I advised the customer on unplugging the unit and letting it defrost for 24 hours and had them read and sign the defrost waiver. I also suggested putting a fan pointed towards the unit to help with the process. No active leaks detected during time of service. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHZ0
Near Austin, TX 78749
Kevin
Job Details: 09/08/2021
arrived on site and inspected dishwasher and found all upper rack adjusters components are breaking, will need to rebuild upper rack adjusters. Also found a piece of plastic in the drain pump from the adjusters after removing it dishwasher sounds normal. After replacing upper rack adjuster parts run drain again to ensure there is no more plastic; ordrng 2 WPW10609586 (Support)s and 1 WPW10609578 (Adjuster) and 1 WPW10609579 (Adjuster) and 2 WPW10251047 (Cover)s and 4 WPW10663572 (Clip)s and 2 WPW10627763 (Lever)s and 2 WPW10567728 (Track)s"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Harker Heights, TX 76548
Tyler
Job Details: 09/08/2021
"Arrived on site for washer leaking. Upon arrival found no errors. Upon further testing I found valve leaking from valve internal thermistor. I reassembled unit with new valve, tested and found unit fully functioning its no leaks. Call complete ; ordrng 1 W11165546 (Valve (dont order!!! Used from job# 312628))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
Tommy
Job Details: 09/08/2021
"Arrived onsite for dishwasher not cleaning dishes. Upon arrival put unit into diagnostics and found F4E3 error code. Found during tests diverter couldnt find positions also found both fasteners gone. Inspected bottom of unit and also found wiring running to wash motor damaged. Ordering sump and motor, wiring harness, and fasteners.; ordrng 2 WPW10503548 (Fastner)s and 1 W11458664 (Wiring harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Bastrop, TX 78602
Matthew
Job Details: 09/08/2021
Arrived onsite for microwave light not functioning correctly. Upon inspection found loose harness connector at housing. Secured connector and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78701
Scott
Job Details: 09/08/2021
Arrived on site for washer not starting . Ran diagnostics got error code latch . Checke and found loose connection in molex connector. Repinned wire . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Scott
Job Details: 09/08/2021
Arrived on site and found water dispenser valve . Replaced valve . All water is dispensing is normal. No water leaks detected at time of service. Job complete