"Arrived on site to follow up on washer that was not starting cycles. Unit was in the garage where I tested on an extension cord. Checked errors and found no errors present. Ran unit through normal cycle to see if components came on. Customer hears it lock and unlock where it seems to hang up. Ran the unit and verified it does take about a minute to pass the sensing portion of the cycle but it does progress. Valve does hum and fill, lid stays latched, spin and drain are working as designed. Found no errors present. Advised customer that I need to test the unit with it fully connected to verify proper operation. At this time its working as designed. Advised they try the unit and allow it time to properly sense and engage. Call complete."

"Arrived on sites and found Pedal is not attached, found right hand side mounting points for pedal is stripped on the refrigerator cabinet. Send a short video to KB/service management. Reported to techline product in review 7734316258"

Arrived on site to replace right rear valve. Replaced valve test unit and unit test good job complete.

"Arrived onsite for Not cooling. Upon arrival unit was unplugged. Plugged unit and lights come on , but compressor does not energize. Got correct polar from supply voltage. Found Control in RC is off. Turned unit on to recommend setting and compressor now turns on and waited a while and noticed unit began cooling. Maintenance department will monitor unit. Job complete"

"Arrived onsite to replace previously diagnosed parts. Replaced harness, capacitor and actuator. Tested unit and unit is functioning properly. Job complete"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and found the compressor not running. Round the unit through diagnostics and found an F7 E1 (compressor not running) error code. Checked all connections at the control and underneath the unit where the wires connect into the cabinet. Found all connections good. Checked voltage going to the compressor and only found 12 V going between the black and white. Check the voltage between the black and chassis ground and found 121 V. Check voltage at the control being sent to the compressor and found 123 V. Spoke to JC and was advised there would be an issue with the neutral wire coming back to the control in the cabinet. I called whirlpool Techline and spoke to Chris SR# 7734317505. He advised that based on my checks that the issue would have to be with the neutral wire going back to the control causing the issue. He advised that the wire would have to be under stress or partially broken an order for this to do this. However, he advised that there are no repairs that can be made and that this would be sent to review. He advised it till the customer they would be contacted with the next 3-5 business days. Call complete."

Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint and found ice maker motor seized up. Replaced icemaker and found unit functioning as designed. No leaks present call complete

Arrived onsite and repaired door alignment issue causing open door error. All checks good. Advised customer on repair.

"Arrived on site to test unit for air coming out the top front of the unit. Saw unit missing damper, advised customer installers will have to be the ones installing the damper due to unit having to be dismounted and back splash and caulking around the unit. Left customer new damper job complete."

"Arrived on site for lower oven not heating . Found tod had blown during self clean . Element checked normal. Fans are very loud . Customer want to replace both fans . Ordering both blower fans . Call to set return ; ordrng 1 WP4455334 (Upper blower) and 1 WPW10016550 (Lower blower)"

"Arrived on site for dryer making a noise. I inspected the unit and work area. The dryer is stack and in a small cabinet. I am not able to reach behind it to remove the lid. This unit will require a 2 man just to pull it out and diagnose it. The office will reschedule.

Arrived on site for vent hood blower not working. I inspected the unit and work area. I found the switches in good condition. I found the slide tabs broken.; ordrng 1 W11387938 (Housing) and 2 W11569415 (Left and right slide)s and 1 W11397924 (Center slide)

"Arrived on site to diagnose dishwasher not draining and running extra long. Checked errors and found F8E1 slow drain, F7E1 no heat, F3E2 shorted owi, F6E6 water temp too cold. Ran unit and verified it does drain, but slowly and wash motor is very loud. Diverter is constantly clicking and not locking in, causing the long cycles. OWI needs to be replaced due to failure at reading Temps. ; ordrng 1 WPW10705575 (OWI)"

"Arrived onsite and found unit uninstalled and sitting in garage. Checked fuses and element and verified wall outlet had proper voltage. Found dryer belt broken. ; ordrng 1 4392067 (Repair kit)"

Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator. Office to reschedule ; ordrng 1 W10913953 (Actuator)

Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator ; ordrng 1 W10913953 (Actuator)

"Arrived on site for icemaker being intermittent, and freezer bin being broken. I inspected the ice maker and found it cycling and filling as designed. I found frost build up in the freezer evaporator cover. I put the unit into diagnostics and put the unit into a forced defrost. I found it going the defrost heater turning on. I changed into a basic defrost. I explained to the customer what that means. I found the upper bin broken and allowing the freezer door to shut properly. The bin sent with me was ordered correctly but boxed wrong. I am ordering another bin. This will be a parts drop off. The office will reschedule.; ordrng 1 WPW10322653 (Upper bin) and 1 Partdropoff (Part drop off)"

Arrived on site for the down draft being stuck. I inspected the unit and work area. I found the down draft partially up and unplugged. I manually lower and raised it. I plugged the unit back in and tested it. The drawer is now raising and lowering as designed. The trim piece is too loose. I am ordering the trim piece and clips. The office will reschedule. ; ordrng 1 W10421522 (Trim) and 3 WPW10421518 (Clips)s

Arrived onsite for Oven not hold consistent temp.. replaced temperature sensor. Test unit and watched unit cycle. Unit operates as designed

"Arrived to instal previously diagnosed and ordered parts. I evacuated system per MFG guidelines. R/R drier, compressor, service port. Vacuumed system to 380 microns. Charged system with MFG prescribed refrigerant charge. Operational test good. No leaks observed during service.; Job Cmplt"

Arrived onsite and found adjuster kit will be need to repair upper rack. Keeping original Thursday appointment to complete. Off ice to assign call.

"Arrived on site to diagnose ice machine that had water leaks and damage found around it, extending into laundry room as well. Took photos of damage and sent to MS. Customer had moved the unit outside. Hooked unit to hose and tested all functions. Found unit drain pump is not running at all, will require a new drain pump. When I inspected the drain setup I found the drain hose is incredibly short and gravity draining into a hole in the floor. Based on the short drain hose it is not fully seating in the floor drain, and for the most part is 'pointed' at the drain hole. The drain hose does not sit very far into the drain, and with a wearing hose that's getting stiffer, it could very easily point off to the side and cause the unit to miss the drain hole when it drains causing the issues. With the way the unit was installed you don't have any simple way to verify the drain line is seated in the drain when it's running. Advised the customer needs to have a longer drain hose so that we can make sure it stays seated in the drain and doesn't come out due to vibration or any other factors. Unable to discern if drain had any kind of vapor lock also causing water to over flow. Advised MS of findings and that unit needs a drain pump / possible control to get it to drain again. MS will follow up with customer. ; ordrng 1 W11542868 (Drain Pump) and 1 W11034363 (Control)"

Arrived on site to test unit for shorted keypad error. Cant get unit in to test mode due to shorted keypad. Will order new console office to reschedule ; ordrng 1 W11236885 (Console)

"Arrived on site to test unit for cosmetic damage, tested unit found scratch on unit control panel, unit is still with in the 30 days cosmetic warranty, ordering part office to reschedule ; ordrng 1 W11449292 (Console)"

"Arrived to inspect intermittent cooling in RC. I found the unit was cooling correctly upon my arrival and no issue was apparent. I verified the RC cooling fan was operating correctly and did note the fan would engage (low current slow operation) when the FC fan was engaged and then fully engaged during its part of the test, but find this an insignificant error. Moving to the three way valve assembly, I found it positively engaging during full open mode, but the full open engagement did not have the expected solid engagement that is usually heard. Further, during test mode 4, the valve could be felt (barely audible) to attempt some type of switching during portions of the test when there is usually no valve actuation. I suspect the electromagnetic actuator is either not able to actuate the valve, or the valve itself is going into failure. I contacted the MFG tech line for testing info that is not contained within the tech sheet and spoke with MFG tech Adrian and advised of my observations File# 7734312900. We tested the coil and found resistance within specifications, but that does not prove the windings have not moved within the housing and creating the weak engagement. After reseating the actuator, test mode 4 operated as normal and the issue may be resolved. I am ordering the actuator and we will contact the CX prior to arrival to see if it is needed. No leaks observed during service. Tech GC only please.; ordrng 1 WPW10364560 (Solenoid (actuator)) and 1 GCO (Tech GCO)"

"Arrived on site for no ice. Entered diagnostics correctly no issues,ran test 120 failed 6F error code,installed ui that was ordered found led digits not all illuminated defective new ui,ran test 120 again same error 6F called tech support unable to locate error code per tech support recommending a new ui and icemaker replaced together SR#7733909671; ordrng 1 W11404238 (Ui)"

"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Ran dispenser and could hear motor running. Disassembled unit and found impeller stripped on motor shaft. Ordering Divider, spacer, impeller, motor. Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 WP63052 (Impeller) and 1 WPW10309864 (Devider) and 1 W11378860 (Spacer)"

Arrived on site to test unit for humming sound. Test unit and replaced control board and still humming. Ordering new main harness office to reschedule ; ordrng 1 W11568999 (Main harness)

"Arrived on site to test unit for broken door switch, tested unit found RC door switch broken, switch provided was for FC , ordering RC switch office to reschedule ; ordrng 1 W11123941 (RC door switch)"

Arrived on site to test unit for not entering clean cycle. Ran diagnostics and found water level sensor not reading water level. Also found reservoir has crack and is leaking. Recommend replacing reservoir and recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10837384 (Water pan)

"Arrived on site to install previous diagnose parts, I installed a new spark module. I found the igniter, wrongly boxed. I am ordering another ignitor. The office will reschedule when we have eta on the part.; ordrng 1 W10692369 (Center ignitor)"

Arrived onsite to replace previously diagnosed parts. Replaced drain motor. Tested unit and unit is not functioning properly. Unit did pass auto test but when trying to run a normal cycle the unit would get stuck in a constant drain. Called tech line for assistance. Tech stated Unit should be on dedicated line. The pressure sensor on the board is not reading correctly. Install control and calibrate. SR#7734314454. Will need to order control. Office to reschedule ; ordrng 1 W11170319 (Control)

"Arrived on site to test unit for not cooling. Found compressor just humming when attempting to turn on band turning right off. Temporarily replaced run cap and start device with no change. Recommend replacing compressor. Unit is R600. Will need nitrogen, r600 gauges, lokring kit no sealed system components. 2hrs on return visit and sealed system tech. Office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Non UV drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504431 (Coupler) and 1 W11504447 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 Nitrogen (Nitrogen) and 1 Lockringkit (Lock ring kit)"

Arrived onsite for Not Cooling. Upon arrival customer had unit unplugged. Plugged unit in And compressor would turn on and rattling for a few seconds and click off. Compressor is pulling 8 amps. This is a r600 unit. SW will be ordering parts. Office to reschedule ; O-emld tckt

Arrived onsite to replace previously diagnosed parts. Replaced left front ignitor. Tested unit and unit is functioning properly. Job complete

Arrived onsite for a range with the oven not getting hot. I found neither bake or broil working. I found 119VAC at the ignition module for both bake and broil options from the main control but no voltage leaving to the gas valve coils or the ignitors. Valve coils are showing 226 ohms and are within range. The ignition module needs to be replaced. Ordering W10860916 Ignition module. RS for Thursday 8/11 per EB.; ordrng 1 W10860916 (Ignition module)

"Arrived on site to test unit for burner igniter clicking and oven issues, tested unit found front right burner not distributing flame evenly, noticed that one screw was not the right size, replaced burner and tested clicking is now gone but will need to order proper screw, customer stated that oven is not heating properly inspected oven and a defective oven bottom pan removed pan and noticed that the flame deflector was up side down, installed deflector properly but will need to replace pan, ordering parts office to reschedule ; ordrng 1 W10496809 (Pan oven bottom) and 2 W11323261 (1 inch burner screw)s"

Arrived on site to test unit for unit not turning on. Test unit and found bad control board. Replaced board test unit and unit test good.

"Arrived on site for no ice. Ran diagnostics E2 error code diagnosed a defective icemaker,replaced icemaker,power cycled unit ran harvest test passed,ran fill test passed.

"Arrived on site for no ice. Ran diagnostics on optics failed diagnosed defective optics,replaced optics power cycled unit icemaker ran through a cycle and filled with water.

Arrived on site to test unit for unit not starting. Test unit and found unit starting correctly when you close the door and hit start. Couldnt duplicate the problem job complete.

Arrived onsite for a refrigerator that will not dispense water properly. I found low flow coming out of the dispenser with the filter installed but great pressure with the filter removed. I explained to the customer that the filter was likely the issue. Mr stated the filter wasnt due to be changed yet. I changed the filter head and the flow improved a little but was still slow. I explained to the customer that the filter was the issue . I replaced the filter and the unit dispenses as designed. Call complete.

Arrived on site. Removed unit from enclosure.

Arrived on site for dishwasher lower arm not working. I inspected the unit and work area. I found the spray arms working but low pressure. I gained access to the chopper and found it clogged with debris. I removed the debris and reassembled the unit. I found the pressure restored. . Job complete.

Arrived onsite for a washer to replace previous diagnosed parts. I replaced the basket drive and dog cam kit. I tested the unit and it is spinning and agitating properly and working as designed. Call complete.

"#5017Arrived on site. Ran diagnostics pump not sending power to valve,bypassed weak water flow diagnosed unit will need valve and pump. Replaced valve and pump,ran diagnostics passed. Repair covered by warranty. Customer wanted unit cleaned and cleaner cleaned all accessible parts and tubing,added cleaner and ran unit through a clean cycle.; used 1 W11542867 ( Rec pump), and 1 W10897719 ( Water valve) from stock"

"Arrived on site to inspect washer, inspected unit and work area. I entered unit into diagnostics and found error codeF8E1 and then ran a diagnostics cycle and found water valve cold side not dispensing water. I removed door strike lock and inserted in to the receiver to test the unit with lid open to see how the basket was and also found that the basket is badly out of shape. Would have to replace basket and valve to complete repairs. No leaks where observed during service. Job completed."

"Arrived on site for dishwasher not cleaning properly. I inspected the unit and work area. I found fault F9e1 diverter cant find position f9e2 diverter stuck f6e1 low no water. I ran a diagnostics cycle and found the diverter leaking. I also found the low rack tracks sticking in place.

"Arrived onsite for a refrigerator with ice clumping in the bin. I removed all the ice out of the bin. I found the auger motor not working and the ice door not working. I found the auger shaft frozen in the door and the wires all corroded with 2 of the wires broken out of the molex connector. The ice button is also missing. The ice chute in the door is leaking because ice caused it to pop up and unseal it to the liner. The door needs to be replaced along with the door, motor, possible control, and the bin button but the door has been discontinued

"Arrived on site and inspected washer and found saved error codes F71, set washer into a diagnostic cycle and it will not pass C8. Set washer into spin and there is bearing noise. At minimum bearing kit will need to be replaced. Pressure switch on control board may also be failing and would prefer to have that on hand if needed What control board is no longer orderable as a new part.

"Arrived on site. For dispenser issues,diagnosed a defective ice dispenser pad,replaced pad tested water and ice dispenser unit working as designed.

"Arrived on site for dishwasher,inspected unit in work area. Tested unit and no error code stored. Ran in diagnostics cycle and found heating element not working. Pulled unit out to test voltage and found no voltage. Then tested wire though the control board test good. Tested heating element tested good. Tested the thermistor in it read 247 ohms, was out of range. To fix the issue it needed a main control and thermistor.

"Arrived on site to diagnose washer that was making noise and not running most cycles. Tested unit and found very loud bearing noise and clacking. Examined bottom of unit and found the rotor bolt was backed almost all the way out and rotor had contacted the stated. Rotor magnets were damaged and bearing failed.

"Arrived to instal previously diagnosed and ordered parts. R/R control kit. Tested and found all functions returned to normal. Unit functions as designed.

"Arrived on site to test unit not latching, tested unit found no issues with latching, but actuator struggling to shift, replaced actuator but its still struggling to shift, removed cam and noticed that the shifter is slightly warped, replaced cam, tested unit, the noise is now gone, actuator is shifting properly, ran full diagnostics cycle, all components are good no leaks detected job complete"

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work as designed with no leaks present. Call complete.

"Arrived on site , replaced control. Ran preheat . All checked normal. No gas leaks detected at time of service. Job complete"

"Arrived on site for dishwasher, inspected unit and work area. Tested unit in diagnostics and found no stored error codes. Advised CX to use rinse aid to help dry dishes better. Unit is operating as designed, no leaks where observed during service. Job completed."

Arrived on site for dishwasher leaking. I inspected the unit and work area. I ran the diagnostics cycle several times and found no leak. I inspected the door interior and found no signs of a leak. I pulled the unit from the cabinet and found no water marks on the unit. All hoses and drain lines are tight with no signs of a leak. I have found no leaks from the dishwasher. The customer is going to run a normal cycle and see if the can tell where it is coming from. Job complete.

"Arrived on site for washer not starting . Ran diagnostics and found latch not locking . Replaced latch . Ran calibration and diagnostics wash . All checked normal. Job complete"

"Arrived on site for for dryer not starting . Found thermal fuse had blown . Replaced fuse . Stats and element checked normal. Unit is now starting and heating . Did recommend customer have exterior vents cleaned . Job complete"

"Arrived on site for unit flashing long drain code . Ran diagnostics got same error code . Ran diagnostics wash , pump making loud noise and taking longer then normal. Replaced drain pump. Reran diagnostics all checked normal.No water leaks detected at time of service. Job complete"

Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Verified supply voltage and was good. Verified voltage to control and was good. Notified customer that a repair would not be covered and remaining warranty is void. Cannot proceed with repair at this time. Job complete

"Arrived on site to inspect dishwasher for the customer. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the motor came on it began to make a moaning noise as if it were struggling to pump the water. Also, the diverter was loud. I advised the customer of my findings and advised that the motor is going bad. Customer advised that they dont use the unit very often and didnt want to make any repairs at this time. No water leaks observed during service, job completed."

"Arrived on site for ice dispenser issues. Tested ice pad defective,removed housing assembly found ice door not sealing correctly motor not fully sealing door. Unit would need new pad,motor,chute door,bracket and connector.

Arrived onsite for refrigerator with a leak coming from the bottom. Upon inspection I found ice at the bottom of the Fc. I checked the Evap and found a healthy frost pattern and the the fan was running and the heating element was good. I check the drain panel and found that it was frozen over so I removed the ice the my steamer and checked for a clog in the drain tube and found that it was clogged I replaced the clog and the rest of the ice and tested the drain system and found that the water drain out normally.i did also notice that the icemaker seems to be making too much ice as it was over flowing the ice bid I made it known to the cx that this could cause some issues and cx said the shed keep an eye on it. Job complete no leaks found after service.

"Arrived onsite for NOT SPINNING. WASHES/AGITATES, BUT DOESN'T GO THROUGH SPIN CYCLE. Upon arrival inspected unit and found lid bent/ warped. Ran diagnostics and lid will not lock. Latch only clicks. Need to replace lid and latch, Cannot test spin without latch engaged.

Arrived on site to test unit for unit giving f2E1 shorted keypad. Test unit and found shorted keypad. Will need new console

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Gain access to the main control area. Installed new control. Reassembled and tested temps. Took 3 temperature and all temps were at average of 360?. Unit is working as designed. Job complete."

"Arrived on site for dishwasher continually beeping. I inspected the unit and work area. I found fault codes for float switch activated. I ran a fast cycle and inspected the unit afterwards, I found water escaping out the lid seal causing the float to activate. The lid actuator is closing all the way. I found the seals bad on the lid.

Arrived on site to install previous diagnosed parts. I gained access to the vent and replaced it with new. I cleaned off the water marks from the interior of the door. I ran a diagnostics cycle and found it working as designed. Job complete.

"Arrived on site for washer having error code. I inspected the unit and work area. I found error codes F3e1 water level sensor error, F9e1 long drain. I ran a diagnostics cycle and found the unit draining properly. I tested the pressure switch and found it working as designed. I found the control not reading the pressure switch properly. I installed a new control. I reassembled the unit and tested it. It is now working as designed.

"Arrived on site for dishwasher not powering on. I inspected the unit and work area. I tested voltage to the junction and found none. The unit is hard wired in, I used a non-contact voltage tester, I tested it on the coffee maker and confirmed it works, I used it on the hard line for the dishwasher and found no voltage along the line. I went and reset the breaker and found no change. I recommend the customer have an electrician come out and inspect the hardline and breaker.

Arrived on site to test unit for light not working. Test unit and found and light bulb. Replaced light bul. test unit and light turning on and off job complete.

"Arrived on site to inspect range not heating. Upon further inspection, I tested the oven and found neither the bake nor the broil ignitors would arc. I found the broil element is heating. I tested the main control and found it not providing voltage. I removed and replaced the main control and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived outside and inspected washer and found customer has already detached motor from mounting point. When washer is set to spin motor hums but does not move. Spoke with SW a new motor would be needed to correct issue

"Arrived onsite for oven not functioning after repair. Upon arrival inspected unit. Found cooktop functioning but neither oven would ignite. Opened supply completely and tested. Initially both ovens ignited. Noticed that when smaller oven was heating, the larger oven flame would reduce drastically. Also when ovens were in use the cooktop burners were lighting irregular. The lager oven was burner tube would also sputter. It seemed as if he unit was not receiving sufficient gas flow. When trying to run a secondary test the larger oven was having trouble igniting. It took 10-15 minutes to finally ignite but 45 minutes just to reach preheat temperature. Unit is having ignition and gas flow issues.

Arrived on site for washer needing previously diagnosed shock absorbers. Upon arrival installed required parts. Tested unit and found no failures or leaks.

"Arrived on site and inspected range and found back element has failed, took one picture. replacement element is working properly, check on picture, job complete"

"Arrived on site for vent hood chimney, inspected unit and work area. Took off the vent hood chimney and the power/controller box had been modified to fit behind the vent hood chimney. Called tech support Kirt SR 7734306420 and sent pics and tech support said do not touch. Re assembled unit and CX would have to take it with builder . Job completed."

"Arrived to instal previously diagnosed and ordered part. I applied the strengthener to the drip pan and ensured the bow was corrected. The interior of the unit was cold and dry as expected, after correction from prior repair. No leaks observed during service."

Arrived onsite and found complaint of water catching on the shield and dripping after cup is removed. Advised customer that the shield can retain water and drip. Advised that a tube extension could be used to eliminate the dripping. Also advised and instructed on the water cooling reservoir design and limitations.

"Arrived onsite for unresponsive and found bad latch and control. Repaired by replacing the latch and the control, all checks good. Unit is now operating as designed."

Arrived onsite for stuck filter and provided customer instruct on changing the filter. Customer unable to remove filter without instruction. All checks good. Unit is now operating as designed.

"Arrived on site , replaced element . Ran diagnostics to whirlpool specs. No water leaks detected at time of service. Job complete"

"Arrived on site and inspected washer and found customer hears Screeching noise during the beginning of the spin cycle. Disassembled washer and did not see any issues but gear case maybe starting to leak oil. Replaced gear case, cam kit, and belt, job complete"

Arrived onsite for burnt power block and repaired dryer by replacing power block all checks good. Unit is now operating as designed.

"Arrived on site to inspect washer load & go not dispensing detergent. Upon further inspection, I placed the unit in diagnostics showing no error codes. Manually tested the detergent dispenser and it dispensed the detergent. I demonstrated to the customer as well. I removed the dispenser and found it leaking detergent as well. I replaced the dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps,in the FC=66 degrees & RC=54 degrees. Placed my gauges in the sealed system and tested the unit and found the compressor extremely hot to touch. The equalized pressures were good at 47psi. I tested the unit in diagnostics test #4. In subtest 3 pressures were high on the low side measuring at 325psi and -10 on the high side (photo). In subtest 4, low side =225psi and high side =+2 (photo). In subtest 5, low=275psi & high=-1. I inspected the FC and RC evaporators and found a ball of ice on both cap tubes and also found the suction line in the RC section badly corroded (photos). As I began to separate the cap tube from the suction line at the back of the unit, the cap tube broke (photo). I contacted techline and spoke to Bruce and advised of the complaint and my findings. Bruce provided SR#7734304397 and read a disclaimer. Bruce advised that the unit would be sent to engineering for review and someone would contact the customer in 24-48 hours. I advised the customer of my conversation with the manufacturer and provided them with the SR#. Unit reassembled and left unplugged for safety. No water leaks observed during service, job completed."

"Arrived on site for washer inspected unit and work area. Tested unit in diagnostics and there where no stored error codes. I then tilted unit backwards and found oil all over the gearcase area. I replaced the gearcase belt splutch kit,actuator, and tested capacitor and it was not reading to specs.Re assembled unit ,tested and unit is operating as designed. Job completed. No leaks detected at the time of service."

Arrived on site for washer. Inspected unit and work area. Entered diagnostics and found no stored error codes. I then tested unit and found stator noises. I gained access to stator and found a bolt that hold the stator in place had backed out and was free spinning. I reinstalled bolt and then tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived onsite for rand with bundle of wires sticking out from under control panel. Upon inspection I found that the wiring was good no exposed wires or pinched wires.I checked the functionality of the unit and found unit operating as designed job complete.

Arrived onsite for no ice and found water not turned on to unit. Turned water on to unit. All checks good. Advised office on repair.

"Arrived on site , replaced control. Preheated oven , all checked normal.

Arrived onsite for range with a front right burner that is not working. Upon inspection I found that the front right burner was burnt out. I replaced the burner and tested the unit and found unit operating as designed. Job complete.

Arrived onsite for a rang that has a dented control panel. Upon arrival I installed new panel and tested unit and found unit operating as designed. Job complete.

"Arrived on site to diagnose refrigerator not cooling. On arrival customer said freezer was cooling, but RC was not. Found evidence of an air leak around FC door, which allowed excess moisture to freeze in the return vents. Steamed ice out to allow unit to return to normal function and verified proper airflow. Unit is also in the garage, and is not a garage approved unit. Failures can also be due to cabinet getting overheated. Advised customer of findings and to make sure doors are fully closed. Call complete."

Arrived on site to install new heater per SP W11540964. Installed new element and tested unit. Verified no water leaks or damage. Call complete.

"Arrived on site to replace element per special project. Replaced element, unable to test as customer had unit pulled out and completely disconnected from power, drain and water. Also had wash motor removed. Did find old element had bushings missing causing leak. Obvious signs of leaks from element onto wash motor and framing. Recommend replacing sump assembly. Advised customer to contact whirlpool for additional repairs. Job complete."

"Arrived on site to test unit for not washing. Found drain pump not connected. Secured connection, tested unit, unit ran diagnostics no problem. Put unit into normal was cycle and unit advancing as designed. No leaks detected. Job complete."