We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Elgin, Texas 78621
Wesley
Job Details:
11/02/2023
Arrived onsite and tested unit for noise complaint and found unit is operating as designed. Unit noise is compliant with manufacturing specifications and insulation is in place.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elgin, Texas 78621
Wesley
Job Details:
11/02/2023
Arrived onsite and tested unit for running noise complaint and found all function and noises are within design specifications. Constant noise complaint of loud evap fan. Unit is operating as designed.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Austin, Texas 78741
Matthew
Job Details:
11/02/2023
"Arrived onsite for unit not draining and flashing error code. Error code is F9E1 long drain. Inspected underneath unit and found drain pump cover hanging. Did not see any visible breaks in the wire. Plugged pump in but is not energizing. Ran drain and spin and cannot hear pump energize. Ordering Control, latch, drain pump, lower wire harness. Office to reschedule ; ordrng 1 W11591637 (Lower harness) and 1 W11399437 (Drain pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bertram, Texas 78605
Miguel
Job Details:
11/02/2023
"Arrived on site for dishwasher flashing clean light. Customer had unit shut off at breaker. Unit was no showing any errors. All,components pass test. Customer has explained she has been having sewer problems. Confirmed dishwasher drains and back fills at disposal. Plumbing draining issue. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, Texas 78660
Blake
Job Details:
11/02/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the basket and tub ring and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Austin, Texas 78758
Kimo
Job Details:
11/02/2023
Arrived onsite for a washer that will not start a cycle. Upon arrival I found that the latch was broken. I replaced the latch and tested the unit in quick wand found that the unit is now operating as designed no leaks.
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Belton, Texas 76513
Sterling
Job Details:
11/02/2023
"On arrival reverified clunking sound during agitate from the rotor bouncing back into position. Replaced the gearcase, slider, and rotor. Retested unit and noise is gone. Ran calibration and all operational test good. No leaks detected during service. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Austin, Texas 78703
Luis
Job Details:
11/02/2023
"Arrived on site. Replaced valve prev tech diagnosed,ran diagnostics pump,not sending power to valve due to a defective sensor in pump,replaced defective pump ran diagnostics good water flow pump powered on during drainage found water not draining,unable to remove unit from enclosure due to installation connections to drain preventing unit from being pulled out,adjusted tubing that I was able to reach ran line through drain water draining better,advised customer if drainage issue in the future customer will need to have installers check drain connections. Unit passed all other diagnostic test; used 1 W11542867 (Pump) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Elgin, Texas 78621
Wesley
Job Details:
11/02/2023
Arrived onsite and customer not at home. Had spoken with contact number on file. But LMNA at time of arrival. Office to reschedule. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Elgin, Texas 78621
Wesley
Job Details:
11/02/2023
Arrived onsite and customer not at home. Had spoken with contact number on file. But LMNA at time of arrival. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Coupland, Texas 78615
Wesley
Job Details:
11/02/2023
Arrived onsite and replaced the left door. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, Texas 78653
Wesley
Job Details:
11/02/2023
Arrived onsite and found unit operating with failed sealed system operation. Found low charge and possible evap leak. Advised customer on need for sealed system repair and evap has evidence of small leak. Ordering parts. Office to reschedule. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Cedar Park, Texas 78613
Maurice R
Job Details:
11/02/2023
"Arrived onsite for refrigerator making a noise. On inspection the fc was 5? and the rc 36?. The condenser was clean, gain access to the back of the unit and the compressor temperature was 107 and amp draw was .77 amps. The customer said that there are times that it makes a knocking noise for 3 to 5 minutes. On today visit it never made the noise. There are days that it does not make the noise, inform the customer to call if it gets worse where we can duplicate the noise. The unit is operating as designed today and there was no water leak detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ1
Near Copperas Cove, Texas 76522
David Z
Job Details:
11/02/2023
"Arrived on site to follow up on dishwasher that was not washing, and now not filling. I found float switch was not properly plugged in and seated. Adjusted float switch and replaced control. Unit still does not engage wash motor. Replaced wash motor and retested. Verified unit working as designed, no water leaks found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Buda, Texas 78610
Leonardo
Job Details:
11/02/2023
Arrived on site to test unit for unit not washing. Found unit filling with water and motor working but spray arms are broken not spraying up. Ordering upper and lower spray arms reschedule for Wednesday ; ordrng 1 WPW10498900 (Upper spray arm) and 1 WPW10491331 (Lower spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, Texas 78704
Chase
Job Details:
11/02/2023
WRS331SDHM Arrived on site. Replaced damaged refrigerator door and nameplate.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Austin, Texas 78731
Kimo
Job Details:
11/02/2023
Arrived onsite for a combo MW/WALL OVEN that will shut off and go to the regulator clock screen when attempting to use the easy conversation mode. Upon arrival I ran the unit in easy conversation set to 425* like the customer Does it. And the unit did not get to set temp before turning off like the customer said. I replaced the control and tested the unit in the same manner and found unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, Texas 78717
Paul
Job Details:
11/02/2023
Arrived onsite for a dishwasher leaking water. I found the float switch nut loose and water dripping off the switch housing. I tightened the nut and tested the machine. There were no stores error codes present and the machine completed the diagnostics cycle working as designed. There were no other water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, Texas 78744
Matthew
Job Details:
11/02/2023
Arrived onsite to replace UI. Replaced and tested. Unit is responding the same way. Called tech line for assistance. Spoke to Andrew SR#7737620956. Per tech line unit is operating as designed. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, Texas 78721
Matthew
Job Details:
11/02/2023
"Arrived onsite for unit not making ice. Upon arrival found unit making thin ice. Ran diagnostics and all passed however fill was low. Customer had to shut off water to home , val under sink was broken. Replaced valve. Tested and fill improved. Customer will monitor production. No leak present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near New Braunfels, Texas 78130
Andrew
Job Details:
11/02/2023
"Arrived on site to inspect unit for not allowing passage of water through filtered water spout. Upon closer inspection found harness to be intact but water valve is not always engaging and sometimes makes loud noises. Changed out bad valve, tested unit, unit is running as intended. Job complete."
We serviced a
JENN-AIR OVEN
Model JGRP436WP02
Near Bertram, Texas 78605
Miguel
Job Details:
11/02/2023
Arrived on site for oven door being locked. Found f3e0 error code. Reset codes. Ran diagnostics on components. Used door latch motor to unlock door. All components are functional. Ran unit up to temperature and oven responds properly. Customer says they really dont use it. Had pans stuck inside. Removed from wall. Inspected and found no shorted wires or failed control. Unable to duplicate. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Burnet, Texas 78611
Miguel
Job Details:
11/02/2023
Arrived on site for unit not making any ice. Cycled ice maker and found no water filling when activated. Removed shelves. Removed back panel. Replaced water valve. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, Texas 78634
Blake
Job Details:
11/02/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the filter housing and motor coupler and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Austin, Texas 78759
Kimo
Job Details:
11/02/2023
Arrived onsite for a washer that wont start a wash cycle. Upon arrival the unit was unplugged. I plugged the unit back in and ran a diagnostic cycle and found the unit operating as designed. I ran the unit in quick wash and found that the unit operated as designed. I ran a drain and spin and found that the unit operated as designed. No issues found I advised the customer that they have to wait for the unit to sense the load the itll lock and begin the wash cycle.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Marcos, Texas 78666
Andrey
Job Details:
11/02/2023
"Arrived on site to test unit for ticking noise, tested unit and found metal fragment stuck in back of drum and gasket, removed fragment and tested, unit is now running as designed to advise customer to monitor and if noise returns call us back a job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, Texas 78130
Andrew
Job Details:
11/02/2023
Arrived on site to test unit for not washing. Customer was at an appointment in San Antonio. Attempted to reach customer later in the day and was still unavailable. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Burnet, Texas 78611
Miguel
Job Details:
11/02/2023
"Arrived on site for refrigerator just constantly resetting.. customer has video of issue. Confirm unit is doing a power reset. Customer changed outlet and issue followed refrigerator. Verified proper voltage at outlet, ground seems loose. Lead must be fished around but once found ground is there. Customer says he just put a new outlet. Replaced control as it is only thing left as each component worked when tested. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Austin, Texas 78723
Matthew
Job Details:
11/02/2023
Arrived onsite for unit not cooling. Upon arrival inspected unit. Found freezer evaporator completely incased in ice. Unit is having defrost issues. Customer will need to thaw manually to access components. Customer stated unit is just outside of manufacture warranty but is willing to call customer service to ask for a concession. Set to return on the 9th. Made recommendation for manual defrost and towels to catch water. ; ordrng 1 W11650660 (Heater)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near San Marcos, Texas 78666
Andrey
Job Details:
11/02/2023
"Arrived on site to test unit for rack issues, tested unit found one rack put in upside down and got wedged in, carefully removed rack and installed it properly, unit is now functioning as designed, job completed"
We serviced a
JENN-AIR RANGE
Model JGCP436HL00
Near Liberty Hill, Texas 78642
Miguel
Job Details:
11/02/2023
Arrived on site for scratch bulkhead. Pic taken. Removed and replaced panel. Reassembled and verified operation. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS
Near Waco, Texas 76712
Tyler
Job Details:
11/02/2023
"Arrived on site for range with heat escaping from door when in use. Upon arrival took photos of door seal, and IR temp readings alongside top and sides of door. Found averaging temp within the first 30 minutes of 45 minute cycle was around 343.5 when set to 350. Spoke with tecline and safety team Sr#7737588602. Due to temps readings while on site and unit within recommended temps after 45 minutes techline and safety stated unit is working as designed. Instructed customer to call whirlpool directly for further assistance. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS1
Near Spicewood, Texas 78669
Luis
Job Details:
11/02/2023
"Arrived on site for no ice. Ran diagnostics compressor not powering on,installed a starter compressor would power on for 2 min then shut off ordering a new compressor; ordrng 1 W11614101 (Water pan) and 1 WPW10605286 (Compressor) and 1 WP2217224 (Relay) and 1 WPW10218037 (Evaporator) and 1 W11506635 (Access valve) and 1 w10843121 (Drier), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Georgetown, Texas 78633
Lou
Job Details:
11/02/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and in doing such, when I removed the old panel, I found the WiFi cable not connected to the UI (photo). Cycled power to the unit and set the time and date and tested. Unit is operating as designed. I explained to the realtor that the unit must be connected to wifi and the Whirlpool app. must be downloaded onto so,elses phone in order for the unit to operate properly. I recommended that they dont download the app and wait until the home is sold and have the new owners down.pad the app to their phone and connect to wifi. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, Texas 78727
Paul
Job Details:
11/02/2023
"Arrived onsite for a refrigerator that will not power on. I found the refrigerator tripping the breaker as soon as it was plugged in. I isolated components and found the issue in the rear wire harness. After inspecting the harness I found when it was tucked under the fan bracket , the side of the bracket cut the insulation on the neutral wire and it was touching the bracket. I repaired the wire and corrected the way it fit under the bracket. I tested the refrigerator and found it working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Georgetown, Texas 78628
Gerald
Job Details:
11/02/2023
KRFF507HPS01 arrived on site to inspect a freezer light out. Upon arrival I tested and found proper voltage going to the module. Checked the resistance of the light module and found no continuity through the part. Tested a known good light module and found continuity. Replaced the light and now the all lights are functioning as designed. Also inspected the gaskets per customer request and found all gaskets sealing properly. No water leaks observed during service.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Temple, Texas 76502
Sterling
Job Details:
11/02/2023
On arrival rechecked unit and found motor centrifugal switch is still not sending voltage. Replaced motor and blower requiring cutting off the blower wheel. Retested unit and it heated for 3 seconds and failed. Rechecked all components and found exhaust thermistor failed. Ordering and will return to replace. Rescheduled for 11/09; ordrng 1 WP8577274 (Exhaust thermistor.)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Hillsboro, Texas 76645
Tyler
Job Details:
11/02/2023
Arrived on site for range not allowing front two burners to turn on exactly. Upon arrival confirmed failure and found front right/left burners broken and switchs also not sending 120vac. Replaced burners and switchs and found cooktop working as desi call complete
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near New Braunfels, Texas 78132
Andrew
Job Details:
11/02/2023
"Arrived on site to inspect washer for vibrating and shaking excessively. Upon closer inspection found tub to be right up against front of cavity causing unevenness and rubbing, which caused the violent shaking of unit. Tested shocks all were operating as intended. Ran unit through diagnostics, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, Texas 78640
Leonardo
Job Details:
11/02/2023
Arrived on site to test unit for panel loose. Removed cooktop and secured screws to panel and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Round Rock, Texas 78665
Blake
Job Details:
11/02/2023
"Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the the float, float switch housing, and the door gasket. I tested and found the unit now operates as designed. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Austin, Texas 78704
Luis
Job Details:
11/02/2023
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed.; used 1 212643 (Sealer) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AMS1
Near Killeen, Texas 76549
David Z
Job Details:
11/02/2023
"Arrived on site to diagnose dishwasher not filling. Tested unit and confirmed no water entering unit. Found no water reaching the fill valve. Examined install and found installer had used a directional valved hose and installed it facing the wrong direction. Removed hose and corrected the orientation. Verified unit working properly after install. Repair completed, no water leaks present."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Elgin, Texas 78621
Wesley
Job Details:
11/02/2023
Arrived onsite for no panel function and found communication error code after restoring the communication wire at the quick connect molex. Pulled the oven and Replaced the Copernicus board and restored function. Unit is now operating as designed. Advised customer on the repair
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Hutto, Texas 78634
Blake
Job Details:
11/02/2023
Arrived on site to inspect wall microwave oven combo. The oven door is not shutting fully. I found the hinges are good. I removed the door and found damage to the bottom left corner. I called Whirlpool techline and spoke with Johnathan 7737701004. Johnathan recommended replacing the hinge receivers due to them being bent. I removed and replaced the receivers and tested. The unit now operates as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Austin, Texas 78747
Leonardo
Job Details:
11/02/2023
Arrived on site to test unit for not drying. Test heating element and element test good. Customer using rinse aid but it doesnt seem like its dispensing. Replaced soap dispenser test unit and unit test good. Called Techline to report findings. SR#7737701752
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, Texas 78641
Gerald
Job Details:
11/02/2023
KDTE204KPS1 arrived on site to inspect a dishwasher not getting water. Placed the unit into service diagnostic mode and found the F7E2 error code. Tested the unit and found that there was water entering the unit but not circulating through the spray arms. Checked the resistance of the motor and found it to be out of range. Replaced the pump and motor and tested the unit and the unit is operating as designed with no water leaks observed during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Round Rock, Texas 78665
Blake
Job Details:
11/02/2023
Arrived on site to inspect OTR microwave. The customer showed me arcing in the top right corner when in use. I found the diode has failed. I removed and replaced the diode and tested. The unit now operates as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Georgetown, Texas 78633
Lou
Job Details:
11/02/2023
"Arrived on site to inspect dishwasher not working. Upon further inspection, the customer advised the unit light wasnt working inside. I inspected the unit and found where the light would be on the tub, but after researching the parts breakdown, I found this unit does not have an interior light. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service and no repairs needed at this time, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Leander, Texas 78641
Gerald
Job Details:
11/02/2023
KMBP100ESS20 arrived on site to install a previously diagnosed and ordered part. Upon arrival I found that the new door gasket is also torn ( see photo). Ordering a replacement. Will advise the customer of my findings. Also returning tech needs to have a rivet for the repair. Office to R/S; ordrng 1 W11684570 (MW door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Andice, Texas 78628
Gerald
Job Details:
11/02/2023
"WRS325SDHZ05 arrived on site to inspect a refrigerator ice maker not making ice. Upon inspection the temperatures read FC=-10, RC=19. Looked at the ice maker and found it not in the home position. Attempted to run the ice maker test and the unit would not operate. Removed the ice maker and tested voltage and found 124V. Replaced the ice maker and ran the ice maker test and the unit tested successfully. No water leaks observed during service."
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Copperas Cove, Texas 76522
David Z
Job Details:
11/02/2023
"Arrived on site to diagnose dryer that is not heating. Tested unit and confirmed that unit is producing no heat. Checked voltages and found 120/120 with good polarity. Checked safety devices and element and found the element coil snapped. Replaced heating element and reassembled. Verified unit heating. Saw a good amount of lint that I removed on the inside of the unit, indicating restricted vents. Advised to have vents cleaned before usage. Repair completed."
We serviced a
WHIRLPOOL VENT HOOD
Model n/a
Near Austin, Texas 78717
Maurice R
Job Details:
11/01/2023
"Arrived onsite for vent hood fan not working. On inspection the fan has broken off the unit, ordering a new fan for the unit. ; ordrng 1 W11105126 (Fan and motor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, Texas 76549
Tyler
Job Details:
11/01/2023
Arrived on site for dryer not heating. Upon arrival found stable power supply. I then found thermal cut off broken and element grounded. Replaced element and thermal fix kit. Found unit heating as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE507ESS22
Near Round Rock, Texas 78681
Gerry C
Job Details:
11/01/2023
KOCE507ESS22 Arrived to inspect no completion tones. I found the unit would not sound the microwave complete tone. Setting the tone to on did not correct the issue and I attempted a reset. The unit resumed normal functions after being reset. Operational test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, Texas 78704
Luis
Job Details:
11/01/2023
"Arrived on site found harness not fully connected and fill tube not fully inserted to fill cup,secured harness inserted fill tube to fill cup"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Bastrop, Texas 78602
Matthew
Job Details:
11/01/2023
Arrived onsite for unit taking long to dry. Upon arrival inspected unit. Found all components functioning properly. Customer may be overloading unit with towels which is leading to long dry times. Could not duplicate any issues. Notified customer that this is a residential unit and is being used in a commercial setting. Repairs will not be covered. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Round Rock, Texas 78665
Blake
Job Details:
11/01/2023
Arrived on site to inspect gas range tripping the breaker. I tried resetting the breaker but it trips immediately. I inspected the back of the unit and found the temperature sensor harness was not routed correctly and has shorted to ground. I was able to repair the harness and re route the harness to its proper place. I applied power and tested. The unit now operates as designed. I called Whirlpool safety and documented my findings 7737638550. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Seguin, Texas 78155
Andrey
Job Details:
11/01/2023
"Arrived on site to test unit for gasket not sealing, tested unit found RC and FC gasket loose in multiple areas, used silicone under gasket in all effected areas, gaskets now sealing good, advised customer to monitor and minimize opening and closing doors until the adhesive is dry, at this time job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, Texas 78731
Paul
Job Details:
11/01/2023
Arrived onsite for a microwave that has correct voltage to it but is not turning on. I had 120VAC to the control and it was not responding. I changed the control and tested the machine. All is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Pflugerville, Texas 78660
David Z
Job Details:
11/01/2023
"Arrived on site to install new basket and capacitor to resolve vibration and failure to spin. Removed old basket and leaking capacitor. Tested and found no abnormal vibration or noise. Advised customer they have to reduce load size, found cage scraped and evidence unit has been overloaded and hitting the ground. Unit working as designed at this time. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Andice, Texas 78628
Maurice R
Job Details:
11/01/2023
Arrived onsite for dryer tripping breaker. On inspection the breaker is the same white handle Eaton 30 amp breaker we have seen in other Nuisance tripping cases. Took a amp draw on L2 and on startup it was 25 amps and running amps was 22 amps. The power cord was connected correctly. I informed the customer that the breaker is a known issue and he will need to switch to another brand GFCi breaker. Gave him the check list and the nuisance SP from WP to show the builder.Sr7737696994
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, Texas 78724
Wesley
Job Details:
11/01/2023
Arrived onsite and repaired unit by installing the diffuser. All checks good. Ad used customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Andice, Texas 78628
Sterling
Job Details:
11/01/2023
On arrival verified complaint of fan not running. Found correct voltage to fan motor but no movement of air. Replaced fan motor and operational test good. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Georgetown, Texas 78628
Sterling
Job Details:
11/01/2023
On arrival verified complaint of no heat. Found 240 vac at outlet and tee block. Checked heater and found broken heater causing no heat. Replaced heating element and operational test good. Did find vent issue during test advised of vent cleaning. All tests good.job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, Texas 78746
Kimo
Job Details:
11/01/2023
Arrived onsite for a refrigerator with a torn gasket. Upon arrival I found that the gasket was torn and needs to be replaced I am ordering the gasket. And leaving the office to reschedule because the customer want the gasket replaced at the Same time as t console on the DW ; ordrng 1 W10917313 (GASKET-DOR)
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Seguin, Texas 78155
Andrey
Job Details:
11/01/2023
"Arrived on site to test unit for rear center burner not firing, attempted to fix suggested in service pointer but no difference, ordered valve, conversion kit and burner head, potentially orfice is not correct size, office to rescue ; ordrng 1 W11319673 (Rear center burner head) and 1 W11428599 (Conversion kit) and 1 W11320019 (Rear center valve manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Austin, Texas 78717
Maurice R
Job Details:
11/01/2023
"Arrived onsite for refrigerator light not working. On inspection the light switch is broken, ordering light switch. No water leaks detected during service. ; ordrng 1 W11123941 (Light switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, Texas 76549
Tyler
Job Details:
11/01/2023
"Arrived on site for washer making a loud screeching noise. Upon arrival confirmed failure, found gearcase leaking oil and cam and belt grinding together. Also found actuator arm broken. Replaced all 4 parts then reassembled and tested unit. Found no leaks or abnormal noises And unit works as designed call complete"
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJW00
Near Hewitt, Texas 76643
Jonathan M
Job Details:
11/01/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, coupler and access valve and charge the unit up with nitrogen. Found no leaks during operation. I vacuumed down the unit to -30 psi and pressure held for 20 minutes. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Round Rock, Texas 78665
Blake
Job Details:
11/01/2023
Arrived on site to inspect gas cooktop. The customer is on natural gas. The customer wants the flame height higher. I tested all burners and found them operating at the correct height. I explained to the customer I am unable to increase the flame height. The burners are adjusted properly and the correct orifices are installed. The unit is operating as designed at this time. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY7
Near Leander, Texas 78641
Maurice R
Job Details:
11/01/2023
"Arrived onsite for IM not working. On inspection I found the ice bin gasket off the door. The ice bin was frozen over and hard to pull out. Once I got it out it was full of frozen water solid. Defrosted the ice bin . I then pulled the IM out and found the water funnel to the tray frozen over, on further inspection found the IM bi metal free and about 2 in from the tray. Reinstalled the bi-metal and the IM backing into the unit. I called for water and the tray filled. Told customer to give the IM 48 to make ice and give us a call if the issue recurs. No water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Maxwell, Texas 78656
Andrey
Job Details:
11/01/2023
"Arrived on site to replace previously diagnosed door and control panel, replaced and tested, unit is now running as designed job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Round Rock, Texas 78664
Sterling
Job Details:
11/01/2023
"On arrival verified complaint of tripped breaker. Pulled unit out and checked for any visual burns or shorts. None found on boards, harness, or metal cabinet. Checked the elements for short to ground as well as thermostats. No shorts found. When power returned it did not trigger breaker to flip. Started bake cycle and watched unit for possible shorts. During bake saw one relay on main board arc. Will need to replace main board for single oven. W11448962 ACU. Rescheduled for 11/08 and left breaker off till return. Reinstalled unit. ; ordrng 1 W11448962 (Main control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Austin, Texas 78746
Kimo
Job Details:
11/01/2023
"Arrived onsite for a DW that will not responds to tough on the normal, tough, and pro wash buttons, upon inspection I found this to be true. I removed the door panel and checked the connector and found that is was good. After putting the unit back together Partial functionality return to the console. I am ordering the console and some screws as some of the Screws in the door or to long. office to reschedule; ordrng 1 W11659646 (CONSOLE) and 2 W10381476 (SCREW)s"
We serviced a
JENN-AIR RANGE
Model JMW2427LL02
Near Austin, Texas 78703
Kimo
Job Details:
11/01/2023
Arrived onsite for a MW oven combo that has damaged in the up right corner of the console. Upon arrival I found this to be true I replaced the console and tested the unit and found unit operating as designed I noticed that the cabinet has a gap on the right side that will need to be fixed by the builder or installers
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Clifton, Texas 76634
Jonathan M
Job Details:
11/01/2023
Arrived on site for a refrigerator that is condensating on the center Molean. Inspected unit and work area. If customer advised that the unit is condensating on the horizontal million and a little bit on the vertical Molean in the refrigerator section. Checked both Malayans and found him cold. Went through the service diagnostics and changed the status on both from sensor operation to non-sensor operation indicating the heater would be on 100% of the time. Did not find any condensation on either Molean at this point. Let the unit run for 20 minutes and found both millions starting the heat and operate as designed. Check voltage to both millions and found proper voltage. Check resistance through the millions and found proper resistance. By the customer that the unit should be working in operating as designed this point. Call complete.
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFC
Near Waco, Texas 76710
Jonathan M
Job Details:
11/01/2023
Arrived on site to install previously diagnosed park. Inspected unit and work area. I replaced the relay board and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, Texas 78660
David Z
Job Details:
11/01/2023
"Arrived on site to diagnose refrigerator not properly cooling and seeing ice buildup again. I checked the unit and found no ice buildup, and it's also been producing ice, a mostly full bucket. Could not duplicate issue. Maintenance said unit doesn't seem to want to get below 20 in freezer. I power cycled rhe unit and got it to go to about 10 before it went in defrost. Advised that if issue returns we need to change out both thermistors and control again, after that issue would have to be in the cabinet wiring, since unit is clearly able to cool and compressor is not locking up. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, Texas 78641
Maurice R
Job Details:
11/01/2023
"Arrived onsite for previously diagnosed parts. Installed the vent for the oven, the unit is operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Lorena, Texas 76655
Jonathan M
Job Details:
11/01/2023
"Add-on site for a washing machine that will not drain. Inspected unit and work area. Found the unit had a full load of rugs and towels inside of the unit. The customer advised that it will not drain at all even though the pump runs. Did confirm the customers complaint and remove the water from the washer. Checked underneath Due to the rugs and found several bra pads, stuck in the tub above the hose that leads to the drain pump. Removed the obstructions and tested the unit. The unit is working and operating as designed with no leaks detected during operation. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHT01
Near Georgetown, Texas 78633
Gerry C
Job Details:
11/01/2023
"WRS315SDHT01 Arrived to install previously diagnosed and ordered parts. After recovery of remaining refrigerant, I discovered the pre-cooler had failed and was the source of the leak. Office to order part and set return service for 2 hours and sealed system tech. No leaks observed during service.; ordrng 1 W11644054 (Precooler)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Austin, Texas 78750
Paul
Job Details:
11/01/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I confirmed the compressor was locked rotor. I replaced the compressor and drier. I added an access valve to the new compressor using a lock ring. I vacuumed the system and charged it with 55 grams of R600A. I tested the refrigerator and had good pressures. Call complete.; ordrng 1 W11506621 (Lokring coupler (PR replinishment))
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near San Marcos, Texas 78666
Andrey
Job Details:
11/01/2023
"Arrived on site to replace previously diagnosed harness and float switch, tested unit found F7E2 error present, inspected all connections and found motor disconnected, connected and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Cavazos, Texas 76544
Tyler
Job Details:
11/01/2023
Arrived on site for washer needing previously diagnosed gearcase and screw. Upon arrival reconfirmed failure and removed washplate and screw but couldnt remove rotor screw. Broke screw free and replaced rotor and agitator screws and gearcase. Found washer working as designed with no leaks. Call complete ; ordrng 1 W10752189 (Rotor screw (from truck stock))
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS22
Near Austin, Texas 78739
Leonardo
Job Details:
11/01/2023
Arrived on site to test unit for microwave not heating. Started microwave and can hear unit clicking on and off. Ordering new switch harness. Will replace control board and harness rescheduling for Wednesday ; ordrng 1 W11578578 (Switch harness)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near New Braunfels, Texas 78130
Andrew
Job Details:
11/01/2023
"Arrived on site to replace terminal block that was found damaged on last visit. Replaced terminal block, hooked wires up to new terminal. Tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW2
Near Fischer, Texas 78623
Andrew
Job Details:
11/01/2023
"Arrived on site to inspect unit for drum not rotating during cycle. Upon closer inspection found broken belt, replaced broken belt. Tested unit unit is running as intended."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near New Braunfels, Texas 78132
Andrew
Job Details:
11/01/2023
Arrived on site realized didnt have all parts needed. Attempted looking up correct part with SR couldnt decipher which cover was correct so ordered both. Office to reschedule. ; ordrng 1 W10606813 (Cover) and 1 W10606814 (Cover)
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Seguin, Texas 78155
Andrey
Job Details:
11/01/2023
"Arrived on site to test unit for errors, tested unit found wash motor not engaging and throwing a F7E2 error, disconnected motor and spun the impeller a few times, tested, unit is now running as designed, started unit multiple times with no issues, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Seguin, Texas 78155
Andrey
Job Details:
11/01/2023
"Arrived on site to test unit for oven not turning off, customer stated that she turned off the oven but 12 hours later it was still hot to touch, turned on breaker and the bake element engaged right away, relay will not disengage, could not call safety to report but unit is still under warranty and needs a control to fix issue, replaced control and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near Smithville, Texas 78957
Matthew
Job Details:
11/01/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dye dryer, and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running and unit is cooling. Customer will monitor over 24/48 hrs. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Horseshoe Bay, Texas 78657
Lou
Job Details:
11/01/2023
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found all of the FC lights not working and the top left RC light not on. Per service pointer W11606409, I removed and replaced all twelve (12) modules and tested and found the same lights; all FC lights and the top left RC light, not working. I found the LED module is not sending voltage and the customer advised that before the lights stopped working, the unit shut down for approximately 15 minutes, then came back on and thats when they noticed the lights not working. I am ordering the LED board and scheduled return service for 11/08/23. No water leaks observed during service. ; ordrng 1 W10830288 (LED board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hutto, Texas 78634
Blake
Job Details:
11/01/2023
Arrived on site to inspect top load washer. I found error code F0E2 and F0E5. I cleared the codes and ran a test cycle. The unit is operating as designed. I leveled the unit properly and instructed the customer on loading and detergent use. No leaks observed during service.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Austin, Texas 78746
Kimo
Job Details:
11/01/2023
Arrived onsite for a MW oven combo that has a broken or missing part. Upon arrival I found that the element support in the MW had broken off. I am ordering the support and rescheduling for 08/11/23; ordrng 1 W10909479 (SUPPORT)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, Texas 78724
Wesley
Job Details:
11/01/2023
Arrived onsite for off balance loads and freezing console. Found unit with error codes f0e3 f0e5. Advised customer on loading and design. Cleared codes and calibrated. Found unit operating with failed. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model WDP540HAMZ0
Near Temple, Texas 76502
Tyler
Job Details:
11/01/2023
"Arrived on site for dishwasher not cleaning dishes. Upon arrival confirmed failure and found f4e3 in diagnostics. Found motor getting 120v but not running. Found model# given was incorrect and rescheduled customer for 11/8/23 to complete repairs with new motor, ordering W11613479 sump; ordrng 1 W11613479 (Sump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Elgin, Texas 78621
Matthew
Job Details:
11/01/2023
Arrived on site for refrigerator door swinging open. Upon arrival inspected unit. Found the unit was not leveled. Leveled unit and tested. Doors are opening and closing as designed. Notified customer that the refrigerator door is way down by food product and windfall can have more of a swing. Unit is operating properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN708MPS00
Near Georgetown, Texas 78628
Sterling
Job Details:
11/01/2023
On arrival found icemaker is working but shelf stud has come out of the wall. Found liner is torn not allowing stud to remain in the liner. Called TL spoke to Bruce 7737695182 and it is being submitted for PEX review. Customer will receive contact in 3 business days approx. pictures are submitted showing liner tear.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Leander, Texas 78645
Miguel
Job Details:
11/01/2023
"Arrived on site for dryer making noise, removed top panel. Removed drum. Found wheel bearing causing noise. Replaced support wheels. Reassembled and verified operation, call complete."