Service History 479

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS1

Near Marble Falls, Texas 78654

Maurice R

Job Details: 08/30/2024

Arrived onsite for IM making a noise. On inspection found the recirculating pump had not been seated from the last tech all the way and was lose. Pulled pump and seated the pump into the cradle. The noise was from the pump vibrating inside the cradle. The IM is operating as design and no parts were installed and is covered by Apex warranty. No water leaks detected during service.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Round Rock, Texas 78681

Andrew R

Job Details: 08/30/2024

"Arrived onsite to fix a washer with locked rotor error codes and bolt stripped going into rotor. I drilled the rotor bolt out. Found the gear case binding. I replaced the gear case and rotor and found the slider cracked. I replaced the slider as well. I ran a calibration and service cycle. Machine is working as designed. I also removed the leveling donuts on the feet. I leveled the unit. No water leaks present at time of service. Call complete. INSTALLED W10734521 SLIDER, W11260238 ROTOR, W11393685 GEARCASE."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78717

Andrew R

Job Details: 08/30/2024

Arrived onsite for washer needing new basket. Unit was moved to 3102 had to take 3 trips before getting correct room. I replaced the basket and also replaced the suspension as they were broken and coming out. I put the unit back together and ran a diagnostic cycle. The unit is now operating as designed. No water leaks present at time of service. Call complete. INSTALLED W11217817 SUSPENSION AND W11172199 BASKET.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Austin, Texas 78729

Andrew R

Job Details: 08/30/2024

Arrived onsite to replace previously diagnosed parts. I removed the wash plate with my wash plate puller. I found a couple of the screws in the hub stripped out and they will not come out of the basket. The basket will also need to be replaced. Ordering W10752719 Basket and returning with all other parts. Office to RS. NO PARTS INSTALLED.; ordrng 1 W10752719 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, Texas 78759

Andrew R

Job Details: 08/30/2024

Arrived onsite for refrigerator dispensing warm water. I found the airflow slightly restricted from a built up piece of ice causing the airflow not to recirculate. I took the ice out and unit is operating as designed. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Austin, Texas 78758

Andrew R

Job Details: 08/30/2024

Arrived onsite to replace previously diagnosed part. I arrived to replace the outer door on the range in room 350. I replaced the door and vacuumed all the glass debris. Unit is now operating as designed. Call complete. INSTALLED W11707151 GLASS OUTER DOOR AND W11178521 BADGE.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Austin, Texas 78754

Andrew R

Job Details: 08/30/2024

Arrived onsite to replace previously diagnosed parts. I replaced the tub that was leaking. After replacing the tub I ran a diagnostics cycle. It went through the full cycle with no issues and no leaks occurred. Unit is operating as designed. No water leaks present at time of service. Call complete. Installed w11409866 TUB.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Kempner, Texas 76539

Tyler

Job Details: 08/30/2024

Arrived on site for dishwasher not starting. On arrival found start button fully unresponsive but entered diagnostics and found f2e1. Replaced control w11637583 and tested unit. Found no leaks and dishwasher working as designed. Call complete

We serviced a

AMANA RANGE

Model AER6303MFB5

Near Bartlett, Texas 76511

Gerry C

Job Details: 08/30/2024

AER6303MFB5 Arrived to inspect non-operation. I found the control W11536794 had a burnt spot and I removed and replaced. The unit resumed operation.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Belton, Texas 76513

Gerry C

Job Details: 08/30/2024

"KODE500ESS20 F6E4 found at initial arrival. I tested and found the breaker would trip, shortly after starting and bake preheat cycle. I removed the machine and disconnected the Ground and started bake at both chambers simultaneously. The machine completed preheat and allowed enough cycles to condition the relays. I reinstalled the Ground and tested and the machine operated through preheat without additional breaker tripping. During testing, the F6E4 came up and cancelled the cycle and I suspect the now working machine, affected the UI due to heat, requiring the replacement of the UI. Office to order part. The customer is not available until after 4 PM and will need to be contacted for scheduling. ; ordrng 1 W11600643 (UI) and 1 CNotes (Customer must have after 4PM)"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Temple, Texas 76502

Gerry C

Job Details: 08/30/2024

"WFES3030RS0 Arrived to inspect loss of power. The customer advised the machine would intermittently loose power during preheating for bake. I found the power cord had been twisted tightly at the junction block and I corrected the wire routing. Lifting the ground wire only, the machine was able to be fully preheated to 500 with no additional breaker tripping. I reconnected the ground and retested and the issue was resolved."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Marble Falls, Texas 78654

Maurice R

Job Details: 08/30/2024

Arrived onsite for previous diagnosis parts. Installed the front of the drawer on to the drawer and reinstalled it onto the unit. The drawer is operating as design and no water leaks detected during service. W11226806

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Buda, Texas 78610

Ryan B

Job Details: 08/30/2024

"Arrived on site to replace lid diagnosed on previous trip. Replaced lid, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11259006"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Kingsbury, Texas 78638

Andrey

Job Details: 08/30/2024

"Arrived on site to test unit for not functioning properly, tested unit found console peeled off causing water to get on the panel UI and short it, will need new console and UI to fix issue, ordering part rescheduled for 9/6 no parts installed ; ordrng 1 W11660284 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPM2

Near Luling, Texas 78648

Andrey

Job Details: 08/30/2024

"Arrived on site to test unit for not washing, tested unit found wash motor not engaging, replaced sump and tested, unit is now running as designed, no leaks detected job complete installed W11613479"

We serviced a

KITCHENAID OVEN

Model KOED530PSS00

Near Dripping Springs, Texas 78620

Tim M

Job Details: 08/30/2024

"Arrived on site to test unit for heat escaping oven. Upon arrival customer stated there is heat being released from the bottom venting. Explained to customer that it is designed that way to release heat from the cavity the oven is placed in. Gasket is sealing properly, they will have some movement due to clips being spaced apart 2-3. Unit is running as designed, no leaks detected, no parts installed, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Dripping Springs, Texas 78620

Tim M

Job Details: 08/30/2024

"Arrived on site to test unit for noise. Upon arrival customer presented video of the issue. Noise is coming from the FC evaporator fan hitting built up ice. Customer stated the sound usually happens in the mornings and evenings. Unit may have a defrost issue. Set the defrost cycle from adaptive to fixed. Will be ordering defrost parts but advised customer that if the noise goes away to call the office and let them know that service wont be needed. Ordering parts, no parts installed, rescheduled for 09/05.; ordrng 1 W11547652 (Defrost heater) and 1 WPW10317076 (Main control) and 1 W11305540 (Evap harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Austin, Texas 78737

Luis

Job Details: 08/30/2024

"Arrived on site Replaced defective fresh food door,checked door seal good. Used lw11258450,w11223753"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXTS00

Near Dripping Springs, Texas 78620

Luis

Job Details: 08/30/2024

"Arrived on site for water leaking. Found pin hole leak at water line,removed damaged line reconnected line to union that was installed turned on water source no leaks present."

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDM04

Near Austin, Texas 78753

Matthew

Job Details: 08/30/2024

"Arrived onsite to perform sealed system repair. Flushed system with nitrogen. Replaced compressor and drier and access valve. During drier replacement, aluminum capillary tube broke at lokring connection multiple times. Tube had just enough slack to attach one more drier. Pulled vacuum and held. Charged per spec and tested. Unit is cycling properly and restriction appears to have been removed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW500CMW0

Near Austin, Texas 78754

Matthew

Job Details: 08/30/2024

Arrived on site for lid not closing. Upon arrival inspected unit. Found hinges overextended and not allowing the door to come to a complete close. Replaced hinges both right and left. Tested and unit is now functioning properly. Job complete. Used W11551369 & W11551376.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Seguin, Texas 78155

Andrey

Job Details: 08/30/2024

"Arrived on site to test unit for not filling with water, tested unit found cold water valve activating but no water coming in, inspected valve found cold water is shut and water leaking out from the stem, advised customer to contact management so the valve can be replaced, at this time job complete no parts installed"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Pflugerville, Texas 78660

David Z

Job Details: 08/30/2024

"Arrived on site to diagnose oven with door not setting correctly. Examined unit and found the door was slightly canted right, and the left side of the door was sticking out 1/8 inch, while the right side was flush. Called tech line after thoroughly inspecting the door and chassis ( SR7739819811). I replaced hinges and found no change. Fitment did not improve much. After reporting to tech line they said to replace the outer and inner door as well as receivers. Builder has advised me that they have walked most / all the houses in the area and all of them have the same fitment of the door. Per tech line ordering door parts. Office to schedule return. Parts used - W11598230, W11598229.; ordrng 1 W11653626 (Outer Door) and 1 W11178521 (Badge) and 2 W11100732 (Receivers)s"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS0

Near Georgetown, Texas 78626

Sterling

Job Details: 08/30/2024

"On arrival verified complaint of not going through cycles. Ran diag and found wash motor not activating, verified voltage is correct to the pump. Replaced sump motor and reran diag mode. All functions are now correct Job complete installed sump w11613570"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Georgetown, Texas 78626

Sterling

Job Details: 08/30/2024

On arrival verified complaint of unit not sensing wet clothes. Confirmed sensor harness is out. Replaced harness and ran cycle with wet cloth on the sensor. Unit continued cycle and did not stop cycle. Unit is now working correctly as designed. Job complete installed wpw10298258

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Andice, Texas 78628

Sterling

Job Details: 08/30/2024

On arrival verified complaint of unit leaking water. Replaced drain hose per previous diag. Ran unit through fill and drain and verified no leaks from unit. Job complete installed w11244231 drain hose

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near New Braunfels, Texas 78132

Andrew

Job Details: 08/30/2024

Arrived on site to return for clicking sounds. Verified with customer diffuser(W11236851)was causing noise. Replaced diffuser and unit no longer making noise. Advised customer noise is normal part of operation and does not affect the function of unit. Unit is now working as designed. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Copperas Cove, Texas 76522

Tyler

Job Details: 08/30/2024

"Arrived on site for washer needing slider, gearcase, and rotor. On arrival installed w11393685 gearcase, and w10754161 rotor, and slider w10734521. Tested washer and found it working as designed with no leaks. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Temple, Texas 76502

Gerry C

Job Details: 08/30/2024

"WFW560CHW4 Arrived to inspect door issue. The customer advised the door was difficult to close and the machine would shake during spin. I was able to adjust the door to correct closing issues. The leveling feet required the jamb nuts to be tightened to prevent movement and I found and corrected loose screws on the pedestal bracing. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Fort Cavazos, Texas 76544

Tyler

Job Details: 08/30/2024

Arrived on site for refrigerator not making ice. On arrival found high leak in sealed system and added uv drier WPW10143759 and recharged system with 47g of r600 after repairin leak. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Pflugerville, Texas 78660

David Z

Job Details: 08/30/2024

"Arrived on site to diagnose oven with door not setting correctly. Examined unit and found the door was slightly canted right, and the left side of the door was sticking out 1/8 inch, while the right side was flush. Called tech line after thoroughly inspecting the door and chassis ( SR7739819811 on another ticket for same issue). I replaced hinges and found no change, and then hinge receivers in the chassis. Fitment did not improve much. After reporting to tech line they said to replace the outer and inner door as well. Per tech line ordering door parts. Office to schedule return. Parts used - W11100732 x2, W11598230, W11598229; ordrng 1 W11653626 (Outer Door) and 1 W11178521 (Badge) and 2 W11100732 (Receivers)s and 1 W11617223 (Inner door)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Hutto, Texas 78634

David Z

Job Details: 08/30/2024

"Arrived on site to diagnose range tripping breaker. Customer said builder came and had tried a burnoff to resolve. I confirmed the tripping breaker and replaced both elements. I reset and disconnected ground strap. Heated to 500, and secured ground strap at 300 degrees and unit completed the 500 degree bake. I did notice that the ground strap for the terminal block was cut off, and this may be causing issues as well. Customer advised to first have breaker replaced, and if issue continues we need to replace that terminal block. At this time unit is cooking properly. Parts used - W10856603, W11182108."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Round Rock, Texas 78665

David Z

Job Details: 08/30/2024

Arrived on site to diagnose refrigerator making buzzing sound when dispensing a good volume of water. Customer also said icemaker sounds like it doesn't fill sometimes and has to try twice. I tested the unit and confirmed an usually loud buzzing coming from the valve. I replaced the valve and filled up several large containers of water. Noise is gone and unit is working as designed. Parts used - W11548535.

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Kyle, Texas 78640

Ryan B

Job Details: 08/30/2024

"Arrived on site to replace gearcase, slider, clutch, rotor and screw diagnosed on previous trip. Replaced gearcase, slider, clutch, rotor and screw, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11449841 W11260238 W10734521 W10754448 W10752189"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, Texas 78749

Ryan B

Job Details: 08/30/2024

Arrived on site to inspect unit for leaking. Upon closer inspection f0e2 for over suds. Ran diagnostic cycle unit ran with no issue and no leaks. Inspected all hoses and locations water travels found no signs of hoses being failed or locking points not holding. Filled unit up to have water touch door and the called for drain. Informed customer drawer must be in all the way or unit could leak. There. Could not replicate issue. Replaced valve due to build up. No leaks present. Job complete. W11688995

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Round Rock, Texas 78681

Daniel A

Job Details: 08/30/2024

"Arrived on site to inspect refrigerator occasionally making noise. Upon further inspection placed the unit into diagnostics and checked the fans compressor and diffuser. All components are operating fine with no unusual or loud sounds. There is no evidence of ice on evaporator fan. Upon testing the ice maker, I observed that fill is operating as designed and has no issue with overflowing. Unit is operating as designed. No water leaks observed during service. No parts installed."

We serviced a

MAYTAG DRYER

Model MGD7230HC3

Near Round Mountain, Texas 78663

Maurice R

Job Details: 08/30/2024

"Arrived onsite for for broken panel. On inspection found bth sides of the panel broken, pulled the new panel out and only one side was broken. Ordering a another panel. No parts installed during service.; ordrng 1 W11413567 (Panel) and 1 WP8312709 (Clips)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Austin, Texas 78735

Ryan B

Job Details: 08/30/2024

"Arrived on site to inspect unit for chirping noise during operation. Upon closer inspection found unit in cubby on pedestal in tight closet, pictures included. Will need 2nd man to do any type of of work. Ran diagnostic cycle to inspect unit for sound, could not replicate. Looked under unit found multiple feet did not having locking not in correct position could possibly be cause of noise. Will need to return with second tech. Office to reschedule. ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, Texas 78737

Ryan B

Job Details: 08/30/2024

"Arrived on site to replace upper spray arm diagnosed on previous trip. Replaced upper spray arm, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED WPW10498900"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Liberty Hill, Texas 78642

Miguel

Job Details: 08/30/2024

"Arrived on site for oven not working. Screens just keeps resetting. Unresponsive. Removed from wall. Good connections at console. Found 251v, 126 each side to ground and common. Zero from G-C. Replaced control panel. Verified operation. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt730hamz0

Near Liberty Hill, Texas 78642

Miguel

Job Details: 08/30/2024

Arrived on site for dishwasher not starting. Found start button does not respond. Also found unit will not go into diagnostics. Evidence of leak from vent. Moisture from vent cause control to short. Pic taken. Will need vent and control. Also found gasket appears warped. Marked motor as use on return in case it is also needed. Office will call to schedule. ; ordrng 1 W11682810 (Vent) and 1 W11510780 (Vent tube) and 1 W11498831 (Gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Leander, Texas 78641

Miguel

Job Details: 08/30/2024

"Arrived on site for refrigerator not cooling. Customer says unit stops cooling and lights go out, they can reset by unplugging but will happens again a few days later, unit cooling at this time. Right side refrigerator gasket is torn. There is a low voltage short causing controls and lights to fail. Recommend new led control WPW10624574, , Hv control WPW10675033, supply board W10804160, door W10815687, evap motor W11087438, valve W11482383, evap motor W11249952, mullion W11176246, condenser fan W11127829, light floor W11215631, deli control WPW10769076, harness W11170612, user interface W11330971, icemaker W11658802. Over authorized amount. Will submit for authorization. ; ordrng 1 Authorization (Authorization)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Round Rock, Texas 78681

Daniel A

Job Details: 08/30/2024

Arrived on site to install previously diagnosed and ordered part. I shaped and formed and then installed the RC gasket. The customer advised that occasionally she will hear a loud sound that will last for an hour or more. I checked for any source of the sound but could not replicate it. The unit is operating as designed no water leaks observed during service. W10830162

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Leander, Texas 78641

Daniel A

Job Details: 08/30/2024

"Arrived on site to inspect freezer not cooling completely. Upon arrival, I found the unit was unplugged. I proceeded with component testing with the thermistors, fans, heater and fuses. All components test fine and no evidence of a defrost issue. I replaced the control based on the description of what happened. I tested the unit and monitored temperature. Frost pattern was developing fine and unit is operating as designed. No water leaks observed during service. W11648650"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Austin, Texas 78746

Scott

Job Details: 08/30/2024

"Arrived on site for door freezing in fresh food section . Also found ice cream is soft . No frost build up. Temps are 29 in deli tray , upper fresh food section @ 10 degrees higher. Thermistor test passed ,and past temp history indicates both sections are running normal. Ordering door ui . Call to set return . No water leaks detected at time of service . No parts installed ; ordrng 1 W11574767 (Door ui)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Leander, Texas 78641

Daniel A

Job Details: 08/30/2024

Arrived on site to install previously diagnosed and ordered parts. Replaced main wire harness W11643701 and control W11626074. Tested unit and the unit is now operating as designed. No water leaks observed during service. Job complete

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Leander, Texas 78641

Daniel A

Job Details: 08/30/2024

"Arrived on site to inspect washer making s lot of noise during spin. Upon further inspection, placed unit into diagnostic and observed error F7E1. I ran a manual agitate and spin and on spin I observed a loud roaring indicating the gearcase is bad and the and basket unstable as it spins even by had indicating. That there is some damage to the basket as well. I also found a heavy amount of blockage on the drain ports on the basket that would also contribute to the customer experiencing the washer not spinning correctly while in use. Upon further inspection, I found that there is also quite a bit of noise coming from the belt and cam assembly and the cam is showing moderate/heavy signs of wear. I will need to replace the gearcase, basket, belt and cam. I am ordering a basket assembly. W11178224 and returning with prescreened parts office to schedule return service. No water leaks observed during service.; ordrng 1 W11178224 (Basket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Cedar Park, Texas 78613

Daniel A

Job Details: 08/30/2024

Arrived on site to inspect dishwasher leaving standing water in sump after cycle. Upon initial inspection I found water inside the tube to be settling toward the front of the door due to the unit not being level (photo) I leveled the unit and tested all the functions by placing unit into diagnostics and running component testing. The unit is operating as designed. No water leaks observed during service. No parts installed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, Texas 78754

Matthew

Job Details: 08/30/2024

Unit moved to 1150. Arrived onsite for unit not starting a cycle. Found when cook cycle is started the unit would only start for 1-2 seconds then stop. Disassembled and found frame near switches bent not allowing good contact with switches. Pulled forward near control and realigned switches. Tested and now making good contact. Tested unit several times and unit is functioning properly. Job complete. . No parts used

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Austin, Texas 78746

Scott

Job Details: 08/30/2024

"Arrived on site ,replaced door side coupler ,washer and ice bin W11347840, WP2220458, WP2305382. Unit is dispensing ice properly . No water leaks detected at time of service . Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, Texas 78754

Matthew

Job Details: 08/30/2024

"Arrived onsite for unit still intermittently powering off. Customer stated unit will power off for a few days at a time, then without doing anything it would power back on. On arrival unit was on. Inspected and found supply voltage at outlet was variable. At times would get 120 vac, then 30-90 vac. Made recommendations to customer as a safety issue the outlet should be replaced. Not to say that this will correct the issue with the microwave but should be corrected. Called tech line , spoke to Steve SR7739824099. Explain issues and tech suggested that unit appears to be loosing power, although currently functioning. Customer will monitor and try calling in a failed state for better troubleshooting. Job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Temple, Texas 76502

Jonathan M

Job Details: 08/30/2024

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised the unit is draining but its draining extremely slowly. She turned the unit on and I confirmed the drain pump running but barely any water coming out, indicating something was causing a restriction of water flow. I gained access to the drain pump filter and found a five dollar bill and a bra pad covering the drain pump filter, causing the issue. I removed the obstructions and reassembled the unit. I found the unit working and operating as designed. Call complete. No parts were installed."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Temple, Texas 76504

Jonathan M

Job Details: 08/30/2024

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the inlet valve and tested the unit. I found the unit working and operating as designed. Call complete. W11513255.

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Hewitt, Texas 76643

Jonathan M

Job Details: 08/30/2024

"Arrived on site for a washing machine that is not draining properly. Inspected unit and work area. Around the unit through diagnostics and found an F0 E5 (off balance load) error code. Attached is the suspension and found the suspension was good. Around the unit through a diagnostic cycle and found that during the agitation and spin portions of the cycle, I could hear the basket skipping. I was able to remove the agitator after several minutes and found the agitator, completely stripped and rusted. I also found the hub assembly completely stripped, causing the issue. Ordering both agitator and hub assembly and rescheduled the customer to 9/5. No parts were installed.; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Waco, Texas 76705

Jonathan M

Job Details: 08/30/2024

Arrived on site for a dryer that is making abnormal noises. Inspected unit and work area. The customer advise. The unit was making a new sound and have the unit running. I heard the sound and could hear the blower wheel rubbing against the blower wheel housing. I gained access to the blower wheel and found it cracked causing the issue. I replaced the blower wheel and tested the unit. The unit began to work and operate as designed. Call complete. WP697772.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hutto, Texas 78634

David Z

Job Details: 08/30/2024

"Arrived on site to diagnose dishwasher that was not washing dishes. Tested unit and confirmed the wash motor isn't running, unit fills and sits. Replaced sump and motor to resolve. Retested and verified proper wash action. Parts used - W11613480. No water leaks found."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HB05

Near Georgetown, Texas 78628

Lou

Job Details: 08/30/2024

"Arrived on site to inspect cooktop flames too high. Upon further inspection, I tested the cooktop burners and found the flames extremely high due to the unit not being converted. Also found the back right burner ignitor wont turn off once the burner has ignited. I gained access to the switch harness and found the switch to the back right burner is getting stuck when turning it on. I am ordering the conversion kit, spark module, switch harness and CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service for 09/05/24 (MS). N9 gas leaks detected during service.; ordrng 1 W11561443 (Switch harness) and 1 WPW10475149 (Module) and 1 W11205318 (Conversion kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Andice, Texas 78628

Lou

Job Details: 08/30/2024

"Arrived on site to inspect range buttons not working. Upon further inspection, the customer advised the cooktop burners werent igniting. I tested the burners and found the middle and back right burners would not ignite, but the ignitor was arcing. I found the ignitors had dropped too low to make good contact with the burners. I adjusted the ignitors and secured them to the orifice holder and retested and unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS01

Near Horseshoe Bay, Texas 78657

Maurice R

Job Details: 08/30/2024

Arrived onsite for previous diagnosis parts. Installed the water reservoir and started the unit up. The unit started to make a slab of ice before I left. The chill plate was at 46. The IM is operating as design and no water leaks detected during service. W11614101

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, Texas 78757

Wesley

Job Details: 08/30/2024

Arrived onsite and found unit operating with good temps at time service. 5f and 40f with sparse loading and good ice production. Advised customer that the unit does not present with sealed system failures. Advised to load with non pershiable drinks etc and monitor for proper cooling.

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ04

Near Burnet, Texas 78611

Maurice R

Job Details: 08/30/2024

"Arrived onsite for refrigerator has water gathering on the fc gasket. On inspection could see anything that was causing the issue. On further inspection the lower ear taps on the gasket were folded away from the unit, used heat gun to straighten them up. Sealed 95% of the air gap. Also found a gap between the fc moulin and the liner. I closed it up with clear silicone, will need a 3ft straight edge if customer calls back to see if there is bow in the fc moulin. No parts were installed during service and no leaks detected during service."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS6

Near Austin, Texas 78723

Joe Z

Job Details: 08/30/2024

"Arrived on site for not operating. Upon arrival,inspected unit and found supply valve in cabinet is in OFF position. Repositioned valve to ON position. Test unit. Cleared air out of lines and all cooktop burners and oven operate correctly. No gas leaks present at this time. Job complete. No parts needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Austin, Texas 78723

Joe Z

Job Details: 08/30/2024

"Arrived on site for not cooling correctly. Upon arrival, inspected unit. Found correct temperature in rc with good air flow. Found FC is too warm, ice is melting and ice cream is melting. Found fans and motors are operating but getting incomplete frost pattern. Need to order sealed system repair. Ordering compressor, access valve, Uv driera d 2 hour weigh. Office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW043759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Del Valle, Texas 78617

Joe Z

Job Details: 08/30/2024

"Arrived on site for not tumbling or heating. Upon arrival, test unit and confirmed issue. Test polarity and is correct. Found door switch has failed. Bypassed door switch and unit now powers on and tumbles. Need to order door switch. Ordering door switch. Office to reschedule ; ordrng 1 WP3406107 (Door switch)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Pflugerville, Texas 78660

Joe Z

Job Details: 08/30/2024

"Arrived on site for unit goes from sense to done. Upon arrival,ran diagnostics and get error code. F7-E4 basket re-engagement. Ran spin test and confirmed basket not spinning. Raised unit to inspect lower components. Found slider has failed. Replaced SliderW10734521. Test unit and now spins correctly. Ran a normal wash cycle and unit operates correctly. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, Texas 78747

Joe Z

Job Details: 08/30/2024

"Arrived on site for elements are off set. Upon arrival, inspected unit and found all element springs are broken. Need to replace both springs on all 4 burners. Ordering springs. Office to reschedule. ; ordrng 8 W10225448 (Element springs)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Buda, Texas 78610

Joe Z

Job Details: 08/30/2024

"Arrived on site for not operating. Upon arrival, customer states that unit fills but then does not wash. Ran diagnostics and get error code F4-E3 wash motor not operating. Need to replace sump and motor. Ordering sump and motor. Office to reschedule ; schdld next appmnt for 9/5 THU !"

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near San Marcos, Texas 78666

Andrew

Job Details: 08/29/2024

Arrived on site to test unit for not completing cycles and staying stuck with about 6mins left. Found error f5e2(lid lock failure). Found connection not locked in barely making contact with lock. Secured connection and completed diagnostics cycle with no issues. Advised customer on load sizes especially with items that retain a lot of water. Also advised may need to run an additional drain and spin depending on items being washed. If issue persists recommend lid lock. At this time unit is working as designed. No parts replaced. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model GMH5205XVS1

Near Austin, Texas 78737

Tim M

Job Details: 08/29/2024

"Arrived on site to test unit for display issues, mold growing inside, and crackling noise on startup. Tested unit found control display is failing, will need a new control to fix issue. Informed customer that the mold growth he is experiencing is due to hot moist air entering the units cavity from the venting causing condensation which turns to mold. Customer stated unit will make a crackle sound about 30% of the time on startup, inspected unit and found unit will need a new inverter and magnetron to fix issue. Ordering control, no parts installed, rescheduled for 09/06. Customer is aware appointment may be rescheduled due to part being out of stock. ; ordrng 1 WPW10451734 (Control UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS1

Near San Marcos, Texas 78666

Andrew

Job Details: 08/29/2024

Arrived on site to test unit for not draining. Found error f9e1(no drain). Found knockout on garbage disposal was still present preventing drain. Removed knock out and unit is now working as designed. No leaks detected at this time. No parts replaced. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Niederwald, Texas 78640

Andrew

Job Details: 08/29/2024

Arrived on site to test unit for not venting properly. Found damper on exterior wall was caught on cover preventing proper ventilation. Slid damper over a bit and now venting properly. Advised customer to monitor damper and if issue persists have contractor correct issue. Unit working as designed at this time. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Kyle, Texas 78640

Andrew

Job Details: 08/29/2024

Arrived on site to test unit for gas smells. Found both RF and RR valves seeing gas. Replaced manifold assembly(W11509597) and tested with bubble solution and used digital gas leak detector with no signs of any gas leaks. Unit is now working as designed. Advised customer to use vent hood to assist with removing gas smells as in it will let off residual gas while in use. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS0

Near Austin, Texas 78737

Tim M

Job Details: 08/29/2024

"Arrived on site to test unit for pots and pans LED flashing. Upon arrival customer stated unit started flashing that LED and would not start the cycle. He then unplugged it and called for service. Plugged unit in, no LEDs flashing. Ran a diagnostic cycle, all components are engaging properly. Fill valve, wash motor, drain pump and heater all engaging. Tried to mimic issue but could not. Ran multiple regular wash cycles, cycles started properly. At the time of service unit is running as designed. Advised to customer to monitor the issue, if issue returns leave unit in failed state and contact the office in order to better pinpoint where the issue is. No leaks detected, no parts installed, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Dripping Springs, Texas 78620

Tim M

Job Details: 08/29/2024

"Arrived on site to replace previously diagnosed parts. Replaced vent motor (W11649995) and control (W11629911). Tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Uhland, Texas 78640

Ryan B

Job Details: 08/29/2024

"Arrived on site to replace igniter diagnosed on previous trip. Replaced igniter tested unit, unit began glowing and ignited burner. Let unit reach 350, unit is running as intended. No leaks present at this time. Job complete. USED W11176454"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near San Marcos, Texas 78666

Ryan B

Job Details: 08/29/2024

"Arrived on site to inspect unit for controls not responding. Upon closer inspection found control failed causing buttons to not always respond. Replaced control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11637581"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Austin, Texas 78724

Matthew

Job Details: 08/29/2024

Arrived onsite to replace damaged doors. Replaced fridge and freezer door and nameplate. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Austin, Texas 78741

Matthew

Job Details: 08/29/2024

Arrived onsite for not starting a cycle. Found latch broken not engaging latch. Replaced strike. Unit is functioning properly. Job complete . Used w11457841

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC0

Near Austin, Texas 78757

Scott

Job Details: 08/29/2024

"Arrived on site for error code flashing 3-3 and unit will shut off prematurely during any sense cycle. Customer can only use time dry ran diagnostics. Got 3-3 error code. Checked thermistors and sensors, all checking normal. following service pointer replaced console which contained new control board as well W11418551. Had wet items from washer ,tested dryer with wet load. All check good with dryer in sense mode . Cleaned some lint out . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, Texas 78723

Scott

Job Details: 08/29/2024

"Arrived on site for no cool fridge . Found fans working . Both sections room temp . Compressor pulling 4-5 amps , replaced start device . Unit is now pulling 4-5 amps . Reinstalled original start device . Ordering compressor ,evap, sevice port ,uv drier . Weigh 3 hrs . Call to set return ; ordrng 1 W11536253 (Evap) and 1 W11209866 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 Weigh3hrs"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS3

Near Austin, Texas 78721

Scott

Job Details: 08/29/2024

Arrived on site . Replaced ui control panel W11542168. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTSS3

Near Austin, Texas 78723

Scott

Job Details: 08/29/2024

Arrived on site for dead ish washer . Getting correct voltage to control . Found thermal fuse had popped . No signs of any harness failures . Replaced fuse W10258275. Ran diagnostics and found dispenser is leaking and shorted out causing fuse to pop. Ordering dispenser . Return set for 9/5 ; ordrng 1 WPW10224428 (Dispenser)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, Texas 78664

Wesley

Job Details: 08/29/2024

Arrived onsite. Found drain failure due to broken drain wire near the pump. Repaired wire with splicing clamp. Advised customer on repair. All else checks good. In event of repeat failure send lower harness.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Round Rock, Texas 78681

Miguel

Job Details: 08/29/2024

"Arrived on site for refrigerator freezing items. Unit is also now not making ice nor water. Unit was making a loud noise. Customer says they have to defrost it several times due to ice build up on wall of freezer. Found refrigerator gasket torn. Temp on refrigerator is 32f, 26 in crispers. 0f in refrigerator. 8.8k, at control p5 gy-wh=7.1 k ohms. Called tech line. Sr #7739810217,. Advised to put perma gum behind gasket to seal. Read customer the disclaimer for continued repairs. 162.36 Auth code: 3H943A"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Round Rock, Texas 78681

Miguel

Job Details: 08/29/2024

Arrived on site for refrigerator not making ice properly. Found icemaker making noise when cycling. Also found cubes small. Replaced icemaker and water valve. Verified operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Cedar Park, Texas 78613

Miguel

Job Details: 08/29/2024

Arrived on site for refrigerator making noise. All fans running and working normally at this time. Video proves noise is coming from freezer fan. Evidence of moisture around fan cover. Inspected and found door not closing properly. Has to slam to realign. Door still not closing on its own. Needs to be pushed. Ordering new sliders. Reset for wed am. ; ordrng 2 WPW10235370 (Glide)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Leander, Texas 78641

Lou

Job Details: 08/29/2024

"Arrived on site to inspect dishwasher with no power. Upon further inspection, I verified the unit was plugged in and attempted to place it in diagnostics and it failed. I verified the breaker was on and tested voltage at the junction box and found no voltage. I found the unit outlet is hardwired into a switch and the switch was turned off. Turned the switch on and tested and unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Andice, Texas 78628

Lou

Job Details: 08/29/2024

"Arrived on site to inspect dishwasher noises. Upon further inspection, I found the customer has an RO system and water softener system and the RO tank drain tube is not installed properly (photo). I advised the customer of this and advised where the RO drain tube should be located at the back P trap (photo). I found the heating element is white and found the customer is using the incorrect detergents. I placed the unit in diagnostics showing no error codes and tested. When the motor/sump came on, I could hear it making a loud moaning noise as if the sump/motor was struggling to pump the water. I removed and replace the sump assembly and verified all water line connections were secured (photos) and retested. Unit is operating as designed. Due to the large amount of suds in the tub, I recommended the customer perform a cleaning cycle or two and made recommendations for use and care, as well as, detergent, rinse aid and cleaning solutions to use. No water leaks observed during service, job completed. W11416362"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Rogers, Texas 76569

Sterling

Job Details: 08/29/2024

On arrival verified complaint of panel lights not working. Visual inspection shows leds are out on some spots. Ran diag cycle and confirmed all other components are functioning. Replaced ui board w11632709 and all function returned. Job complete installed w11632709 ui board.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Temple, Texas 76502

Sterling

Job Details: 08/29/2024

"On arrival verified complaint of unit making noise and not drying correctly. Ran cycle and found rollers are screeching, ran vent test and it was yellow advised customer to clean vent. Ran heat temp check and found unit only heats to 115 on high but has 240 vac. Unit needs repair kit and heater. Ordering heater 279838. Rescheduled for 9/5; ordrng 1 279838 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Belton, Texas 76513

Sterling

Job Details: 08/29/2024

On arrival verified complaint of not making ice. Ran diag and found ice maker heater is not functioning. Replaced ice maker and confirmed full function. Job complete installed w11548540

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Cedar Park, Texas 78613

Miguel

Job Details: 08/29/2024

Arrived on site for refrigerator not making any ice. Customer says they always get crushed ice. Found bin full of ice. Customer said it started working yesterday. Found door gasket torn. Suspect torn gasket caused water to freeze and now its thawed. Removed bucket. Bucket difficult to remove. Found crushed cubed solenoid is getting stuck. Will mark other parts as return next visit is case it stops working. Reset for Wed. ; ordrng 1 W10830274 (Gasket) and 1 WPW10309866 (Solenoid) and 1 W11185686 (Bucket)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 08/29/2024

"Arrived onsite for top oven turns on when bottom oven is in use. On inspection going to try and recreate the issue. Heated the bottom unit up to 350 on bake when it hit temperature we switched to broil, then she set temperature to 475? and the top oven came on. I saw 2 temperature settings when she did that. I informed the customer that she has to turn the bottom oven all the way off. If the bottom unit is on when try to set the temperature for the bottom oven it thinks you want to turn the top oven on to broil. The solution is the bottom oven has to be at Home Screen before you set the temperature to 475?. No parts installed."

We serviced a

WHIRLPOOL DRYER

Model med7230hw3

Near Georgetown, Texas 78626

Tyler

Job Details: 08/29/2024

Arrived on site for dryer showing f3e3. On arrival found both inlet and outter thermistor functional as designed and within resistance ranges of techsheet and room temp. Replaced control w11618917 and thermistor wp8577274 and tested dryer. Found error code no longer showing up and unit working as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Round Rock, Texas 78681

Daniel A

Job Details: 08/29/2024

"Arrived on site to inspect dishwasher filling with water between cycles. The customer advised that the unit would drain fine but when she came back in a few days, she would notice water in the sump. Upon further inspection, I found the cause was back flow from disposal because of the drain hose position (photo) I repositioned the drain hose high so it will prevent water from back flowing into the unit. The unit is operating as designed. No parts installed and no water leaks observed during service."

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Leander, Texas 78641

Andrew R

Job Details: 08/29/2024

Arrived onsite to replace previously diagnosed parts. Prior visit diagnosed the console to be needing replacement for the problem occurring. I replaced the console and powered the unit on. The unit is now responding and all buttons are functioning at the time of service. Unit is operating as designed. Call complete. INSTALLED W11449303 CONSOLE.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Georgetown, Texas 78626

Tyler

Job Details: 08/29/2024

"Arrived on site for washer not completing cycles. On arrival found unit stuck in endless drain cycle loop. Tried removing pressure hose and pump harness but found control fused together and sending 120 to pump. Found resistance to pump at 22ohms and no breaks in harness. Ordering W11210463 valve(jic), w11603811 control, w10919003 pump and will need returning tech to thoroughly test unit with towels after repairs are made. Rescheduled customer for 09/04/24; ordrng 1 W11210463 (Valve) and 1 w11603811 (Control) and 1 w10919003 (Pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Georgetown, Texas 78633

Tyler

Job Details: 08/29/2024

"Arrived on site for refrigerator in restaurant PO loop. On arrival confirmed issue and found failure in fc evap motor and it caused a dc voltage failure in hv and ui controls. Replaced w1163543 ui, w11578030 evap motor, and w11224256 hv control. Tested unit and found it working as designed. Call complete"

We serviced a

KITCHENAID OVEN

Model KODE900HSS21

Near Austin, Texas 78736

Ryan B

Job Details: 08/29/2024

Arrived on site to inspect unit for heating element hanging. Found heating element hanging at an angle. Could not find brackets or supports on marcone. Called tech line to figure out best course of action. Per tech line unit supposed to sit on bake pan and grill on top of element unit will hang due to plugging into far right side front left side will hang. SR#7739812564 unit is running as intended. Job complete. NO PARTS USED

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Austin, Texas 78745

Ryan B

Job Details: 08/29/2024

"Arrived on site to inspect unit for lid not latching. Upon arrival found unit had water inspected drain found wire severed. Reattached wire, found lid still not locking. Replaced latch, and strike, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11513250 W11670519"