Service History 478

Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for refrigerator being unleveled. Customer stated that installers was not able to get the left foot down. Inspected unit and work area. Adjusted leveling feet and line RC doors. Tested door operation. Performed diagnostics mode and tested all components. All tested good, no water leaks detected."
Near Copperas Cove, TX 76522
Al
Job Details: 10/26/2020
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site and inspected range after electrician repair.Found the unit not powering on.Checked outlet and voltage at the back of the unit.Removed and replaced the control and oven temperature sensor.Reassembled and unit tested as designed.Both bake and both broil elements were functional.Job complete
Near Austin, TX 78741
Luis
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRT348FMEZ00 "Arrived on site for defective compressor. Found leak at suction line weld from manufacture that caused compressor failure,repaired weld joint replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Waco, TX 76705
Jonathan M
Job Details: 10/26/2020
DRYER MAYTAG MGDX655DW2 Arrived on site for a dryer that would not start. Inspected unit and work area. Tested unit and found unit push to start would not click on. Replaced push to start and tested unit. Unit is working as designed. Call complete.
Near Kempner, TX 76539
Al
Job Details: 10/26/2020
REFRIGERATOR MAYTAG MFI2269VEM10 Arrived on site and inspected ice maker issues.Found the ice maker was in fact working properly.There was ice pooling. Inside the ice container.Customer told to monitor the production and to call if ice production seems abnormal.Job complete
Near Austin, TX 78733
Brandon
Job Details: 10/26/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of cracking in the liner of both ovens. Called tech line SR#7729118660"
Near Kempner, TX 76539
Al
Job Details: 10/26/2020
REFRIGERATOR GE PSHF9PGZBCBB Arrived on site to install previously ordered parts.Removed and replaced the tubing. Unit now works properly.Job complete
Near Austin, TX 78744
Kevin
Job Details: 10/26/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter. Took one picture. Disconnected vent from the rear of the dryer and airflow returns. Explained to customer that vent to the exterior will need to be cleaned/cleared before dryer is used again, job complete"
Near Copperas Cove, TX 76522
Al
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected ice chute closing issues.An test 19 and unit chute opened and closed as designed.Unit functions properly.Job complete
Near Harker Heights, TX 76548
Al
Job Details: 10/26/2020
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously ordered parts.Removed and replaced the hub and washplate.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78748
Richard
Job Details: 10/26/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the for microwave not heating properly. During testing found that the door switches was causing the issue. Replaced both upper and lower interlock switches and microwave tested fine. Complete
Near Waco, TX 76701
Jonathan M
Job Details: 10/26/2020
WASHER MAYTAG MHW8630HW1 Arrived on site for a washer that still leaking. Inspected unit and work area. Customer advised that the unit is leaking from a slight tear in the bellow. Replaced bellow and front clamp and tested unit. Unit is working as designed. Call complete.
Near Austin, TX 78704
Jacob
Job Details: 10/26/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite to replace panel order by previous tech. Replaced panel. No issues at this time. Job complete
Near Austin, TX 78737
Richard
Job Details: 10/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. During testing found that the console was causing the issue. Replaced console and advised customer on the whirlpool app and updates. Oven tested good. Complete
Near Austin, TX 78731
Kevin
Job Details: 10/26/2020
DRYER WHIRLPOOL MGD6630HC1 "Arrived on site and inspected dryer and found it is heating properly, used airflow meter and found no airflow, took one picture of meter. Recommended to homeowner that vent to the exterior of the home and clean/cleared by a service to correct the issue, job complete"
Near Killeen, TX 76541
Tyler
Job Details: 10/26/2020
DRYER GE DDC4400T3WH Arrived on site for Double stack commercial dryer. Upon further inspection of both units I found that the lower half had two frayed wires going to the door switch which is why it would not turn on. After removing damaged wires and reattaching connections to door switch I retested unit while running a temp check and found unit functioning as designed. After diagnosing the upper half of the dryer I found the other half is heating up and functioning correctly during a test and it cycles through the load of the problem is the dryer with all the heat too much due to lack of airflow through the venting of the building and recommended to the customer a dryer vent cleaning done for the upper dryer have. Unit functioning as designed call complete
Near Copperas Cove, TX 76522
Al
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 "Arrived on site and inspected refrigerator not producing enough ice.Customer changed the filter from last visit and water was flowing properly to the dispenser, but wasn’t properly filling the ice maker.The UI display is missing several functions when activated.Ordering the UI and smart valve and authorization.Office to reschedule the customer for return service.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10271911 (UI STAINLESS ) and 1 WPW10270395 (SMART VALVE)"
Near Dale, TX 78616
Andrew
Job Details: 10/26/2020
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site to test unit for not filling with water. Found bad inlet valve. Water was just dripping straight from cold water valve but would not engage manually or automatically. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
Near Temple, TX 76502
Jonathan M
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that had no power. Inspected unit and work area.
Near , TX 78669
Brandon
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit not powering on, found power supply not hooked up, I hooked up power supply, unit tested good in diagnostics mode."
Near Austin, TX 78757
Scott
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for frost building up in freezer . Found large gaps and when door was flipped didn’t put washers in proper place on hinge and bracket causing gasket to hang up on bracket . Also door stop wasn’t switched . Straightened out all that . Sealed gaps in liner . No water leaks detected at time of service. Job complete .
Near Georgetown, TX 78628
Lou
Job Details: 10/26/2020
OVEN KITCHENAID WOS51EC0AS02 "Arrived on site to inspect wall oven with no power after cleaning cycle. Upon further inspection, I found the unit non-responsive but still had power. I cycled the power to the unit and pulled the unit from the wall and test3d the TOD and found it was bad. I tested the thermal fuse and found it bad as well. I am ordering the fuse and CNOTE-LSO and will return with the TOD. Unit power left turned off for safety.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WPW10545255 (fuse-thrml)"
Near , TX 78738
Robert
Job Details: 10/26/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on job for complaints of cooktop loose. No brackets installed to brace. Spoke to DW customer to contact builder to have cooktop properly installed.
Near Pflugerville, TX 78660
Scott
Job Details: 10/26/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for leaking . Found water was dripping into tub from dispenser . Replaced housing w/ valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .
Near Austin, TX 78747
Leonardo
Job Details: 10/26/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replace console found damaged console will order new console office to reschedule. W11175518; ordrng 1 W11175518 (CONSOLE )
Near Cedar Park, TX 78613
Lou
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the drain pump chopper failing, I removed and replaced the drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78747
Leonardo
Job Details: 10/26/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replaced panel. Opened box and found damaged panel. Ordering new panel office to reschedule. ; ordrng 1 W11175518 (PANEL )
Near Canyon Lake, TX 78132
Noah D
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not filling with water, upon inspection found the float burnt into element, ordering switch and spoke with builder about bad installation. Office to reschedule ; ordrng 1 W10195036 (FLOAT )"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/26/2020
ICE MACHINE WHIRLPOOL WUI75X15HB00 "Arrived on site to test unit for water reservoir over filling. Found bad recirculating pump. Pump I was sent with had the hose barb cracked and a chip off top left corner. Customer wants a pump without damage. Tested unit with new pump, unit is working as designed. No leaks detected..; ordrng 1 W11034363 (cntrl-elec) and 1 W11325175 (RECIRCULATING PUMP) and 1 WPW10489125 (pump)"
Near Austin, TX 78732
Brandon
Job Details: 10/26/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site for customer complaint of unit leaking out of dispenser, found leak coming from dispenser, ordering dispenser. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11465533 (DISPENSER)"
Near New Braunfels, TX 78130
Noah D
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher for leaking, upon inspection found the crack and replaced tub, moved oven all tubing and wires, checked for leaks or any issues, no issues found. Complete"
Near Lockhart, TX 78644
Leonardo
Job Details: 10/26/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for console not responding. Test until and found bad console ordering new console office to reschedule. ; ordrng 1 W11297709 (CONSOLE )
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KFIS20XVMS11 "Arrived on site for customer complaint of ice maker not working found unit would not rotate when t and h jumped or in diagnostics mode test 193. Reset refrigerator, unit tested good.
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDTA50SAKZ0 "Arrived on site to inspect dishwasher door latch broken. Upon further inspection, I found the unit not installed completely and the door strike not installed and snapped into the door latch. I removed the strike from the door and installed it into the tube frame and closed the door. Customer advised that the installer and plumber both told them they couldn’t install the unit because it was damaged. I received permission from the office CS to install the unit correctly. I installed the water line and drain hose and mounted the unit to the cabinets and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Photos taken of all water connections installed."
Near Austin, TX 78701
Wesley
Job Details: 10/23/2020
WASHER WHIRLPOOL MHW5100DC0 Arrived onsite and tested washer for leaks and general function. Found pet hair in gasket causing small leak. Advised on maintenance.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/23/2020
REFRIGERATOR MAYTAG MFI2569YEM0 Arrived on site for: FREEZER IS DEFROSTING NOT FREEZING/LONG PLASTIC PIECE HAS FALLEN FROM THE FRZR NOT SURE WHERE FROMFreezer door was not sealing on the left side. At some point it was left opened which caused frost build up to form and create ice in the rollers preventing the door from closing on the left side. Removed frost with steam gun and reworked the gasket with my heat gun. Freezer door closes as designed. The metal piece the customer presented to me was not a piece off the fridge or freezer. Job completed.
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
DOWNDRAFT KITCHENAID KXD4636YSS4 Arrived on site and tested operation. Found down in down position and would not rise. Accessed switches and found switches good but lifting arm loose. Tightened arm and raised down draft. Found filters removed. Installed filters and tested operation. Unit tests good. Job complete
Near Austin, TX 78724
Jacob
Job Details: 10/23/2020
DRYER WHIRLPOOL WETLV27HW1 Arrived onsite for unit having a crushed hose. Looked at unit. Found that dryer vent hose was not hooked up and one end of the hose was crushed. Took pics in quick pics. Let front office know of the issue to get the in house maintenance to get the issue fixed. No issues at this time. Job complete
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site and found fresh food at 27 and freezer at 2 degrees. Found evaporator iced up at exchanger down to thermistor and sweating beyond that point. Called tech line and spoke to JK #7729057346. Recommended blocking 50% of warm air return vents. Installed new compressor, drier, stub, duct, and blocked off 50% of return air vents and tested operation. Unit tests good. Job complete ; ordrng 1 W10896677 (coupler)"
Near Austin, TX 78750
David Z
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF750SAYB0 "Arrived on site to diagnose dishwasher not Running. Customer believes unit isn’t filling. Ran u it and found it is filling, but wash motor isn’t engaging. Unit needs new sump and motor. . ; ordrng 1 WPW10482502 (pump&motor)"
Near Austin, TX 78752
Jacob
Job Details: 10/23/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite to replace gear case. Replaced gear case, cam and actuator. Belt still has oil. Ordered part. Office to reschedule ; ordrng 1 W10006384 (belt)"
Near Austin, TX 78752
Jacob
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for unit not starting cycle. Tested unit. Unit was not engaging cycles. Upon inspection, found that the metal latch was not pushing lock down far enough to engage the switch. Bent metal latch. Tested unit. Unit test good. No leaks at this time. Job complete"
Near Austin, TX 78749
Leonardo
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor, will need new wash motor W11085683 office to reschedule. ; ordrng 1 W11085683 (SUMP AND MOTOR )"
Near Cedar Park, TX 78613
Tommy
Job Details: 10/23/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for oven no heat. Upon arrival checked voltage at unit found voltage was good. Checked for error codes none to be found. Tested continuity in element both bake and broil both tested good. Found control chattering power to both ordering new control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11122560 (CONTROL)
Near Bertram, TX 78605
Jonathan S
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KUWS246EBL0 Arrived on site for wine cooler not powering on. Inspected unit and work area. Found floor was put down with unit in place. Lowered front feet and tilted unit forward and removed door hinge to get past floor. Found unit powered on when removing. Found sign of critter behind unit. Removed access panel and found more signs of critters (see SD-QuickPic). Plugged unit in to different outlet and shook cord around and found short in power cord.
Near Marble Falls, TX 78654
James
Job Details: 10/23/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and checked unit for faults. Customer stated upper oven will continue to heat for over an hour past turning off. Found communication errors in memory for ui. Unit will need new console and main control replaced to correct failure. Office to schedule return services due to part availability. ; ordrng 1 W11297709 (console)
Near New Braunfels, TX 78130
Noah D
Job Details: 10/23/2020
WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the customer was unaware of the adaptive touch display and was confused with the buttons. Instructed customer on proper use. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 10/23/2020
RANGE GE JBP79W0B1WW Arrived on site for dishwasher not getting water. Tested and inspected unit . Office to contact customer.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
Near Georgetown, TX 78633
Lou
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to install previously diagnosed and ordered parts. Due to the FC door sliding rails failing, I removed and replaced the both rails and tested. Unit is operating as designed. No,water leaks observed during service, job completed."
Near Austin, TX 78724
Jacob
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for unit unit making a noise during fan usage. Tested unit. Hear fan rubbing. Took down the unit. Tested the unit once again. Fan noise was not present. Put unit back on the wall. Tested unit again. Found that the duct is pushing down on the vent causing the fan to rub. Let builder know of the issue. No other issues at this time. Job complete
Near Elgin, TX 78621
Andy
Job Details: 10/23/2020
RANGE AMANA AER6303MFS2 Arrived on site for range cooktop RF burner staying on high and all other burners cycling on and off and not heating well. Tested and inspected unit and found failed RF switch. Removed failed part and replaced with new. Tested unit and found all operations appear to be normal. Called tech line and spoke with TJ (SR# 7729109960) Made aware of stated issues with cooktop burners cycling on and off and stated heating issues and what was found. Was instructed that cooktop operations are normal and to instruct customer on this and using pots and pans with very flat bottoms to as well. Did as instructed. No other repairs are needed at this time.
Near Georgetown, TX 78626
Tyler
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW4816FW1 Arrived on site for washer they had an agitator that fell out of place. Upon further inspection of the unit I found that the agitator has somehow come and mounted from the washer note that was underneath it by then ended up finding that the dog ears (agitation teeth) had broken and fallen to pieces. repair the unit and re-tested and found that the agitator is now staying down inside the washer in both high speed agitation and spin and is no longer loose inside the machine. Call complete
Near Killeen, TX 76549
Al
Job Details: 10/23/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer not starting.Found the belt broke, defective fuse, pts, time and door switch.Removed and replaced the above parts.Reassembled and unit tested as designed.Job complete"
Near Austin, TX 78739
Richard
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the freezer crisper drawer falling apart. Replaced crisper drawer with new and it tested good. Customer is happy with new bin. Complete
Near Pflugerville, TX 78660
Cliff
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on site to diagnose a refrigerator that is not maintaining temperature settings. Found temperature setpoints changing on their own without input from user. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
Kayman
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite to reassemble the shelving in the refrigerator section. Reassembled the shelving and drawers. All drawers are closing and operating as designed at this time. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 10/23/2020
REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that I needed to order the defrost bimetal. Ordering the bimetal and scheduled return service .; ordrng 1 WR50X10069 (thermostat defrost)"
Near Kingsland, TX 78639
Jonathan S
Job Details: 10/23/2020
DRYER MAYTAG MED7230HC0 Arrived on site for dryer having error code F3-E2. Verified failure and found moisture sensor fault. Measured resistance at control and found opened. Gained access to sensor and measured resistance at connector and found opened. Will need to replace sensor harness. Office to schedule appointment when ETA is available. ; ordrng 1 WPW10298258 (SENSOR HARNESS )
Near New Braunfels, TX 78130
Luis
Job Details: 10/23/2020
REFRIGERATOR FRIGIDAIRE FFHB2750TS6 "Arrived on site for no ice. Removed icemaker housing found frozen fill line and broken red wire to icemaker. Repaired red wire,replaced icemaker,fill tube that customer provided and ice container,power cycled unit. Tested icemaker unit working as designed."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/23/2020
OVEN JENN-AIR JJW3830DP02 "Arrived on site to inspect oven for chiming,upon inspection and talking to customer I found no issues or error codes, all functions worked and tested fine. Complete"
Near Leander, TX 78641
Tommy
Job Details: 10/23/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Ordering central gas line.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SENIOR TECH REQUESTED ) and 1 W10566296 (CENTER GAS MAIN )
Near Seguin, TX 78155
Noah D
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect fridge for leaking issues, the doors had not been the issue, the Icemaker had been cracked and was leaking upon filling, replaced icemaker and tested, all functions returned with no leaks. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 10/23/2020
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site to inspect dishwasher for not draining, upon inspection found the water cleared and no issues. Cleared drain pump and checked for issues, drain hose under sink needed to be readjusted. I took care of issues. No problems found. Complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 10/23/2020
RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and installed new fan assembly. Tested operation and found unit working properly. Job complete
Near Austin, TX 78734
Brandon
Job Details: 10/23/2020
ICE MACHINE KITCHENAID KUIO338HSS00 "Arrived on site for customer complaint of unit not making ice, found kink in drain line, which shut power to ice maker and pump running constantly. I removed the kink, tested drain several times, unit tested good."
Near New Braunfels, TX 78132
Luis
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for no ice and cooling complaint in fresh food. Removed deli drawer found evaporator incased in ice, returning tech will NEED to follow service pointer W11092686F and replace parts ordered and follow instructions on service pointer. Return appointment ; ordrng 1 SEENOTE (SEND ORIGINAL TECH) and 1 W11211387 (COVER) and 2 W11456069 (CLAMPS)s and 1 WPW10277799 (HARNESS) and 2 WPW10339879 (TIES)s"
Near Seguin, TX 78155
Noah D
Job Details: 10/23/2020
RANGE GE JSP42DN4BB "Arrived on site to inspect range for not heating on innner ring. Confirmed upon inspection and found issue with both switch and element, replaced both and tested. All functions returned. Complete"
Near Burnet, TX 78611
Jonathan S
Job Details: 10/23/2020
WASHER WHIRLPOOL MHW5630HC0 "Arrived on site for washer not draining. Customer stated the issue has been since day 1 of getting washer and sometimes it will drain when putting on drain and spin cycle. Inspected unit and work area. Found standpipe only 30 inches from floor. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain, F0-E2 over suds, F0-E5 off balance load, F8-E1 valve failure and F5-E2 lock failure. Ran automatic test cycle and found unit continues to drain then will advance but after adding water it will go to drain mode. Called Whirlpool tech support and spoke with Ed. He stated with unit on pedestal standpipe needs to be at 53 inches from floor, without pedestal a minimum of 39 inches. Found door lock and valve water lines correct and working as designed in manual test mode. Over suds could be created by water siphon in to unit from improper standpipe. Found all functions of machine working. (Sr#7729112267). No water leaks detected during s
Near Briarcliff, TX 78669
Brandon
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to replace failed filter housing, after replacing, unit tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/23/2020
WASHER WHIRLPOOL MHW5630HW0 Arrived on site and tested operation. Found water leaking from dispenser. Unit will need dispenser assembly to repair. Office to schedule return services due to part availability ; ordrng 1 W11465533 (DISPENSER )
Near Georgetown, TX 78633
Tyler
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Arrived on site to repair previously diagnosed filter head assembly. After the repair I retest the unit to verify that unit is functioning as designed the water now flows out of dispenser door perfectly fine and there were no leaks before during or after repair call complete
Near Rogers, TX 76569
Jonathan M
Job Details: 10/23/2020
REFRIGERATOR FRIGIDAIRE FFHS2311PF5 "Arrived on site for a refrigerator that stuff frosting up in the freezer section. Inspected unit and work area. Found freezer frosting up in the top left-hand and right hand corners. Due to extent of repairs and continual issue I called Frigidaire tech line and spoke to Russell SR# 84013341. He advised that the only thing that can cause frost in the freezer is warmer working its way into the freezer section. Due to frost forming on the door gasket and inside the freezer liner, he advised that he would have to have come from the freezer liner or from the gasket. Due to extent of repairs and number of silicone placements and gaskets replaced, he advised he did not believe this was an error on the service side. He advised that there are no other repairs that can be made to correct this issue and due to the age of the unit, it is very possible that the frame or liner has become in dented and is not making proper contact with the door seal. He advised to
Near Leander, TX 78641
Tommy
Job Details: 10/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for microwave UI intermittent failure . Upon arrival customer showed picture UI going blank. Checked error codes found F2E1. Replaced controls and touch panel and tested unit tested good. Job Completed.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/23/2020
OVEN WHIRLPOOL WOC54EC7HS01 "Arrived on site for oven display not responding and making noises when using the oven. Found blank display. Reset circuit breaker, found display on and responding. Performed diagnostics mode and checked fault codes. Found error for oven cooling fan not reaching speed and UI miscommunication. Tested cooling fan operation. Will need to replace cooling fan and UI. Office to schedule appointment when ETA is available on parts.; ordrng 1 W11248652 (FAN) and 1 W11367329 (UI)"
Near Georgetown, TX 78633
Tyler
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerated tripping breaker anytime the ice dispenser was activated but not the water dispenser according to the customer. Customer stated upon arrival the unit has tripped the breaker anytime the ice dispenser was activated almost since day one of having a unit. At this point I disassembled the UI the main control the ice bucket area and could not find any cramped or broken wires or any indication of a wiring issue at this point I called tech line twice with the same Sr# 7729111898 for both calls and spoke to Steve and Kathy at whirlpool. Both Steve and Kathy ran through multiple tests on connectors P3-8 p1-2 connectors Found that the auger motor was roaming out at 5.3 ohms which tech line advised was within safe ranges. They also had me checked amperage to the fridge and I was able to get the breaker to trip one time but whenever it broke the amperage on the fridge never went over 5 A tech line also had me verify that the uni
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
COOKTOP JENN-AIR JGD3430GS00 "Arrived on site to inspect cooktop ignitor not working. Upon further inspection, the customer advised that the front left burner ignitor works intermittently. I tested all burners and the front left ignitor failed, but then after retesting, it operated as designed. I disassembled the unit and found that the switch harness was not routed correctly and the harness was running in between the knob and switch(photo) and was keeping the switch from engaging every time. I re-routed the harness(photo) and retested the unit and it is operating as designed. Advised the customer of my findings. No gas leaks detected during service, job completed."
Near Andice, TX 78628
Lou
Job Details: 10/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the oven vent airflow being too hot and heating the drawer below the unit, I installed a deflector kit to the vent and tested. Unit is operating as designed. Job completed"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/23/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site to test unit for not heating. Turned unit on and unit is heating good(took pic). Unit has proper ventilation. Unit is receiving proper voltage. Customer says unit was running but not heating. Was unsuccessful in replicating issue. Showed customer unit is heating properly. Checked wires for any exposure, all checked good. All connections secured properly. Element tested good, cutoff and thermal fuse tested good. Spoke with tech line and verified unit tests good(SR#7729109181). If issue persists recommend bring back temp switch(WP8578354)."
Near Georgetown, TX 78626
Tommy
Job Details: 10/23/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven console frozen. Upon arrival found customer was within warranty. Ordering console to replace console and control both at once. Job Completed.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11297709 (CONSOLE )
Near Austin, TX 78703
Leonardo
Job Details: 10/23/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit tripping breaker. Test unit and found shorted control board also found bad drain motor broken causing the leak. Ordering new control board W11305308 rescheduled for ; ordrng 1 W11305308 (CONTROL BOARD )
Near Wimberley, TX 78676
Andrew
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 "Arrived on site to test unit for not cooling and PO light on. Found freezer evap had frost build up preventing evap fan from spinning. Steamed frost completely off. Turned unit on and nice frost pattern was forming. No signs of leakage. Fan is operating as designed. Service tests 1, 2, 3, 4, 5 and 6 all tested good. Unit is now cooling as designed. Put unit into auto 8hr defrost. No leaks detected. Waited for compressor to turn itself on and off multiple times to try to replicate the Power Outage issue but was unsuccessful. Unit is receiving proper voltage and all connections are properly secured. Customer said they get an occasional power outage. Informed customer of the power outage light and chime.
Near Briarcliff, TX 78669
Brandon
Job Details: 10/23/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of u it making thumping noise, found piece of metal caught between felt and drum, I removed the metal piece, unit tested good."
Near Austin, TX 78737
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS00 "Arrived on site for fresh food evaporator incased in ice. Customer defrosted unit,per service pointer W11329116C replaced evaporator cover,secured thermistor to correct location on suction line using a zip tie,installed updated control board,changed defrost setting to basic
Near Austin, TX 78701
Wesley
Job Details: 10/23/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found pedestal squeaking. Rear braces are broken. Ordering braces and screws to repair. Office to reschedule. ; ordrng 1 REARBRACES (PEDESTAL) and 1 SCREWS (PEDESTAL)
Near Jarrell, TX 76537
Tyler
Job Details: 10/23/2020
DRYER FRIGIDAIRE FAQE7001LW0 On site for dryer that was not heating properly. Upon arrival I ran a diagnostic tes cycle on each heat setting and cycle. I found it somehow the main UA control I had set the UA settings to where any knob or cycle you selected where it would put it on normal heat and not Maxie not allowing the dryer to get hot enough to dry the clothes. I also found that the dryer on the back of the unit had a vent hose that was much longer than it should’ve been and was well over 6 feet and the unit only needed about 3 to 4 feet of venting I also verified that the flap cover to the venting on the outside of the house was stuck shut and I cleared the lint around that vent hole cover to ensure that proper airflow Was being pushed the unit I also ran a temp check on each cycle and found that the unit was set with proper settings for each cycle would average between 120 and 185° as designed with no flaws or breaks in the fluctuations. I also informed customer to keep an eye
Near Spicewood, TX 78669
Brandon
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KUIX335HPS00 "Arrived on site for customer complaint of unit not producing ice, found reservoir drain cap loose, once tightened, found failed recirculating pump, I replaced pump, unit tested good."
Near Dripping Springs, TX 78620
Robert
Job Details: 10/23/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on job for complaints of no ice. Found broken wire to heater. Dispenser working will return with parts to retest ; ordrng 1 W11366500 (TUBE)
Near Austin, TX 78705
Wesley
Job Details: 10/23/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and repaired unit failure to heat by replacing the control. Unit is now operating as designed. Advised on repair.
Near Leander, TX 78641
Lou
Job Details: 10/23/2020
REFRIGERATOR UNKNOWN WSF26C3EXFO1 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that the unit stopped cooling and they had water on the floor. Customer advised that they were told to cycle the the onto the unit and the unit has been operating since, but the ice dispenser still is not working. I found that when the dispenser motor was replaced, the spring and shaft were installed incorrectly with the spring spitting in the motor and the shaft shoved down inside the motor. I corrected the spring and shaft and reassembled the dispenser assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/23/2020
WASHER MAYTAG MHW3505FW1 Arrived on site and tested operation. Pulled unit and found water over flowing from drain in wall. Customer will need to have plumber repair drain in wall. Unit tests good. Job complete
Near Austin, TX 78728
Wesley
Job Details: 10/23/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite and found door skin falli*apart. Replaced broken knob. Ordering door skin to repair. Office to reschedule. ; ordrng 1 W11176456 (DOOR SKIN)
Near Austin, TX 78745
Kevin
Job Details: 10/23/2020
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected new top and found customer says this one is worse /sharper than the original. Another new top will be needed to attempt to correct the issue.; ordrng 1 W11211509 (TOP)
Near Austin, TX 78750
David Z
Job Details: 10/23/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site for washer that constantly has hot water pouring in. Found the hot water valve was stuck open and would not close. Replaced valves and retested. Unit is now working as designed. Call complete, no water leaks found."
Near Austin, TX 78744
Kevin
Job Details: 10/23/2020
WASHER WHIRLPOOL WTW5800BC0 "arrived on site and inspected washer and found actuator has failed, also found water flow through valves is weak.
Near Manor, TX 78653
Matthew
Job Details: 10/23/2020
MICROWAVE MAYTAG MMV4206FZ2 "Arrived onsite for microwave not coming on.
Near Austin, TX 78738
Robert
Job Details: 10/23/2020
OVEN JENN-AIR JJW3830DP01 Arrived on job to separate door for cleaning.
Near Austin, TX 78749
Richard
Job Details: 10/23/2020
WASHER WHIRLPOOL NTW4601BQ0 Arrived onsite for the washer not spinning properly. During testing found that the suspension rods are worn out. Replaced suspension rods and washer tested good.Complete
Near Austin, TX 78758
Wesley
Job Details: 10/23/2020
RANGE WHIRLPOOL WEE510S0FS1 Arrived onsite to replaced the control to repair the flickering issue. Unit is now operating as designed. Advised customer on repair.
Near Hutto, TX 78634
Cliff
Job Details: 10/23/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose an oven that is not turning on at all. Homeowner also informed me of control panel malfunction and unit selecting functions on its own. Control panel, thermal fuse, and blower will all need to be replaced to complete repairs. .; ordrng 1 W11093241 (panl-cntrl)"
Near Austin, TX 78736
Luis
Job Details: 10/23/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for cooling complaint. Diagnosed a defective evaporator fan motor,blade attempting to spin. Replaced defective fan motor,powered unit on fan powered on."