Service History 478

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Burnet, Texas 78611

Gerry C

Job Details: 10/08/2024

WRT318FZDW11 Arrived to inspect noise. I found the condenser fan making contact with the shroud. I was able to secure the fan motor assembly and stop the issue. I added additional sound dampening material. No water connections to unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Jarrell, Texas 76537

Gerry C

Job Details: 10/08/2024

WRS325SDHZ11 Arrived to correct fill tube issue. I installed an extension to prevent overflow and subsequent formation of ice within the evaporator area and tested. I removed ice formed from the prior service and tested. The issue was resolved and the machine operated as designed. No leaks observed during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs335sdhm06

Near Georgetown, Texas 78626

David Z

Job Details: 10/08/2024

Reached out to customer prior to service. Customer informed me that maintenance came out and fixed their issue already and no services were rendered. Call completed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, Texas 78754

Andrew R

Job Details: 10/08/2024

Arrived onsite for washer not advancing cycle. Upon arrival I noticed that when unit was plugged in drain pump would just run. I took off the water pressure line and even with it removed the washer continuously drains. The control on the unit is bad and will need to be replaced. Ordering W11607637 CNTRL. OFFICE WILL NEED TO RS WHEN PART IS AVAILABLE.; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Kyle, Texas 78640

Tim M

Job Details: 10/08/2024

"Arrived on site to test unit for burners not working properly. Upon arrival tenant stated unit should still be in warranty. Contacted owner, owner sent closing documents. Sent to claims thread to confirm, unit is in warranty. Found notices from the gas company stating unit is leaking gas. Inspected all components and fittings with gas detector, found a slight leak at the regulator and 2 leaks at the left front and rear orfice holder. Will need to order orfice holders and on return visit replace regulator, front and rear left orfice holder and two left gas valves as precautionary. Ordering parts, no parts installed, rescheduled for 10/11.; ordrng 1 W11590058 (Left front orfice holder) and 1 W11590060 (Left rear orfice holder) and 1 W11620109 (Left rear burner valve) and 1 W11620420 (Left front burner valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ

Near Georgetown, Texas 78633

Robert

Job Details: 10/08/2024

WDP540HAMZ Arrived on site for a dishwasher not working per client. Upon arrival found error code F4E3 cleared only error code. Further inspection found the only issue was a bad motor replaced part#w11613479 tested product works as it's designed no water leaks visible from watersupply.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ14

Near Georgetown, Texas 78633

Robert

Job Details: 10/08/2024

MFI2570FEZ14 Arrived to install part#w10830055 tested product works as it's designed not water leaks visible from watersupply.

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Fort Cavazos, Texas 76544

Robert

Job Details: 10/08/2024

"CET9100GQ2 Arrived on site for a stacked washer and dryer with no power. Upon arrival found machine has zero power checked the power polarity and its correct. Used office key to put in service mode but machine has no power can't test for error codes. Called a fellow tech that's been out to same location for similar issue for some information. ordering part#sw11475717 ,w11475813, and w11475814 return part just in case needed .; ordrng 1 W11475812 (Assembly control) and 1 W11475813 (Control) and 1 W11475814 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Austin, Texas 78748

Tim M

Job Details: 10/08/2024

"Arrived on site to test unit for gas smell. Upon arrival input m/s, unit is in warranty until 12/24. Customer stated she got dizzy from the strong gas smell while using the oven. No smell when the unit is not in use. Tested unit found oven burner tube flame has orange flames and the air to gas ratio is not correct causing a lot of unburned gas to leak into the atmosphere. Inspected burner tube air shutter and noticed it open too far. Adjusted shutter to about 15% open, ignited burner tube, flame is burning blue and is 1/8 away from the burner tube. Smell has been eliminated and customer approved the improvement. Unit is now running as designed. Advised to customer that a slight gas smell will always be normal so run the vent hood while oven is in use. If gas smell does not dissipate after 2 hours than call the office. No leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78748

Tim M

Job Details: 10/08/2024

"Arrived on site to test unit for tripping breaker after 5 minutes. Upon arrival started a cycle, after 10 minutes unit did not trip. Started a restarted a timed dry cycle multiple times, then left it running. After 45 minutes unit did not trip the breaker. Intermittent issue may be due to the breaker. Advised maintenance supervisor to replace the breaker if issue persists. If breaker is replaced and issue still persists advised to contact WP customer service team. At this time unit is running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Kyle, Texas 78640

Tim M

Job Details: 10/08/2024

"Arrived on site to test unit for no light. Upon arrival customer presented issue, light is really dim. Removed light and checked voltage, light is receiving proper voltage. Replaced light module (W11527432) and tested unit, light is now shining at full brightness. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Kyle, Texas 78640

Tim M

Job Details: 10/08/2024

"Arrived on site to test unit for buzzing noise. Upon arrival customer stated unit will make a vibration that varies in volume and time frames. Inspected unit found when evaporator fan motor is engaged there is a buzz coming from the shroud and the evap cover. Removed cover, added permagum to evap motor bracket to dampen any vibrations and also added permagum and sound pads (W11113654) to evap cover. Reinstalled all components and tested, vibration sound has dampened and noise has been eliminated. Customer approved improvement. Unit is now running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID OVEN

Model KMBS104ESS03

Near Leander, Texas 78641

Daniel A

Job Details: 10/08/2024

"Arrived on site to inspect microwave not heating at all. Upon further inspection I removed the microwave and gained access to the components. I found that the magnetron was showing visible signs of wear. I replaced the magnetron, capacitor, and diode and tested the unit the unit is now operating as designed. W10850446 W11256462 W10850446"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Manor, Texas 78653

Andrew R

Job Details: 10/08/2024

Arrived onsite for dryer not turning. Upon arrival I confirmed there is no turning on the dryer and when trying with my hand to turn the drum was resisting. I pulled apart the dryer and found the belt sheered and stuck inbetween the idler. I replaced the belt and pulley idler and the unit is now turning with no issue. Unit is operating as designed. Call complete. Installed WPW10344192 PULLEY IDLR AND 661570V BELT.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Manor, Texas 78653

Andrew R

Job Details: 10/08/2024

Arrived onsite for dishwasher with F4 error. Upon arrival I found the unit to have a FA E4 code present. The diverted cannot find position. I replaced the pump and motor and issue still persist. I replaced the control and now the unit runs with no issue. No water leaks present at time of service. Call complete. Installed W11460945 PUMP&MOTOR AND W11683133 CNTRL-ELEC.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, Texas 78753

Andrew R

Job Details: 10/08/2024

Arrived onsite for washer tripping breaker. Upon arrival customer stated first month he had it it was working good and after the first month it started tripping more and more frequently. I found the voltage to the washer to be good at 120v. I ran three diagnostic cycles which showed the washer had no errors stored. The unit ran all three cycles with no issue leading to a breaker weakening and needing to be replaced. The washer is operating as designed at this time. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, Texas 78753

Andrew R

Job Details: 10/08/2024

Arrived onsite for dishwasher not draining. Upon arrival I could hear the drain pump operating normally but no water to be pulled out of the tub. I inspected the drain hose and found it to be in tact. I inspected the inside of the disposal and found the block plate to be still inside the disposal not allowing drain to occur. I took out the block plate and the unit is now draining as designed. No water leaks present at time of service. Call complete. No parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Georgetown, Texas 78626

David Z

Job Details: 10/08/2024

"Arrived on site to diagnose dishwasher that is not cleaning well. On arrival customer clarified that it does wash well most of the time, but sometimes it will leave dishes a little dirty, but fully dirty like it didn't wash. I tested the unit for errors and found no error codes. Load that was in there had come out clean. Advised to make sure water is hot when running the dishwasher, and to add some rinse aid. No rinse aid can also cause water stains on the dishes. Ran diagnostic cycle and found no failures, all mechanical items working properly. Could not duplicate any issues. Call completed."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Round Rock, Texas 78665

David Z

Job Details: 10/08/2024

"Arrived on site to follow up on dryer making a thumping sound when running and spinning. I removed the drum and found a wad of felt / glue was stuck in the groove where the roller sits, causing the noise. I removed the debris and sanded down the weld lines. Verified no further thumping or abnormal noises present. Apt has a bad breaker in it, so I could not test the unit with power. I did test by hand turning the drum and found no problems. Repair completed. No parts needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Round Rock, Texas 78665

David Z

Job Details: 10/08/2024

"Arrived on site to diagnose refrigerator making abnormally loud noises when running. Tested unit and found evap fan was good, but when the compressor kicks on you can hear a gnarly rattling. Examined the compressor and tubing and found the condenser lines were directly contacting eachother and rattling. Bent the lines so they were no longer touching and unit started working correctly with no abnormal noises. Repair completed, no parts needed."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Round Rock, Texas 78665

David Z

Job Details: 10/08/2024

"Arrived on site to install previously diagnosed console. Once console was on, I found an F6E1 error for ACU / UI communication. Replaced ACU along with console. Tested and verified proper function. Advised to make sure vents get cleaned regularly and hose is connected, or lint can damage electronics. Unit is working as designed at this time. I taped up / secured the dryer vent so it should not leak. Parts used - W11378949, W11734951."

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Leander, Texas 78641

Lou

Job Details: 10/08/2024

"Arrived on site to inspect wall oven control panel unresponsive. Upon further inspection, I found the panel display blank. Checked the breaker (GFCI) and found it turned on and not tripped. Cycled power for approximately one minute and checked unit and found the display is still blank. I gained access to the main control and UI control and tested voltage. I found 14.19BDC at the UI harness to main control P1-1 to P1-4. I tested voltage at the main control points K3-1 to K11-1 and got 249V. Following the tech sheet for control panel failure and based off my voltage readings/testings, the control panel has failed. I am ordering the control panel and scheduled return service for 10/14/24. Unit power turned off at the breaker for safety. No one available to sign for receipt/vacant new build home. No parts installed today.; schdld next appmnt for 10/14 MON !"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Round Rock, Texas 78665

David Z

Job Details: 10/08/2024

"Arrived on site to diagnose washer that was not powering on. Examined control and found good voltage going to it. Green status light was not coming on. Replaced both the control and console at the same time due to likely power surge. Tested unit with control and console and verified it powered up and started working as designed. No water leaks found. Parts used - W11425580, W11549931."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Round Rock, Texas 78664

David Z

Job Details: 10/08/2024

"Arrived on site to install new Gearcase and related parts. Removed gearcase assembly. Swapped over stater and replaced gearcase, rotor and slider. Tested unit on a normal cycle. Verified that once unit advanced to wash it started filling properly. Calibrated unit. Verified proper operation. Parts used - W11449841, W10734521, W11260238."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Granger, Texas 76530

David Z

Job Details: 10/08/2024

"Arrived on site to diagnose washer that was throwing errors and not finishing cycles. Checked errors and found F3E3, F0E3, F8E1, F1E2, F8E6. Motor and overload may be tied together, and unit also had slow fill. I replaced the control and valve both, due to the number of errors that were acting fine in diagnostics. I also explained the console was super dirty and likely triggering button presses. When I run a normal cycle the unit will start to fill, and then stop filling, with the valves still humming like they are running. If you let it sit for a bit it feels almost like water is breaking through and will start to fill again. This likely indicates a pressure issue coming into the unit on both sides, since voltage going to valves does not change / drop, the supply just stops. I decreased pressure at the wall valves to try and mitigate this. Unit continued to fill after and should be working as designed. Parts used - W11413407, W11510463."

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Leander, Texas 78641

Lou

Job Details: 10/08/2024

"Arrived on site to inspect wall oven door wont close. Upon further inspection, I found the unit door laying on the dining table and the left hinge popped and not locked into place (photos). Inspected the hinge receivers and found no damage to either one. I moved the door to the kitchen counter lying on my work towel and removed and replaced the hinges and placed the door back on the unit and tested. Unit is operating as designed and door is opening/closing as designed. Job completed. W11111222, W11111221"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0MS0

Near Leander, Texas 78641

Lou

Job Details: 10/08/2024

"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the unit in bake and broil and the ignitor failed in both tests. I tested voltage at the harness from the control and found 120V then it dropped to 0 and I heard the control relay click twice. I ohmed the ignitor and found it open. I removed and replaced the ignitor and retested and the unit continued to fail. I removed and replaced the main control and retested and unit is operating as designed. No gas leaks detected during service, job completed. W11590294, W11620481"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Dripping Springs, Texas 78620

Andrew

Job Details: 10/08/2024

"6500 Arrived on site and replaced previously diagnosed LH(W11131390), RH(W11161915) rails, upper pan assembly(W11393136) and center pan assembly(W11238213). Unit is now working as designed. Job complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Dripping Springs, Texas 78620

Andrew

Job Details: 10/08/2024

Arrived on site and replaced previously diagnosed ice maker (W11692158) and light housing(W11712699). Unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Kyle, Texas 78640

Andrew

Job Details: 10/08/2024

Arrived on site to test unit for leaking. Found water line fitting to valve had sediment buildup around gasket preventing proper seal and leaking. Removed fitting and cleared of any obstructions. Unit is now working as designed. No parts replaced at this time. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near San Marcos, Texas 78666

Andrew

Job Details: 10/08/2024

Arrived on site and replaced previously diagnosed sump assembly(W11613479). Unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Georgetown, Texas 78628

Lou

Job Details: 10/08/2024

"Arrived on site to inspect dishwasher not operating. Upon further inspection, I found the control panel functioning and placed the unit in diagnostics showing error codes F9E1, F9E2, F8E4. Cleared the codes and continued with testing and the unit is operating as designed. I gained access to the drip pan while testing and found water in the drip pan causing the float switch to engage and recognize a water leak. I removed the drip pan and cleaned the water from it. I went to clean the float switch float and found too much detergent on the float; therefore, I removed and replaced the float switch assembly and retested. Unit is operating as designed. I found a large amount of build up on the element and made recommendations for use and care, as well as detergent, rinse aid, and cleaning solution use. No water leaks observed at the end of service, job completed. W11545764"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDE3

Near Hewitt, Texas 76643

Sterling

Job Details: 10/08/2024

On arrival verified complaint of unit not closing. Visual inspection shows hinge is bent on both sides. Replaced hinges and reseated door. Unit now closes correctly job complete installed wp8534853 and w11612302

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Round Rock, Texas 78665

Leonardo

Job Details: 10/08/2024

Arrived on site to test unit for unit not getting water. Test unit and found float stuck in the up position making unit think its full of water so it wont allow water in. Secured float to the empty position test unit and unit filling with water and washing. Job complete. NO PARTS USED.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPM1

Near Round Rock, Texas 78665

Leonardo

Job Details: 10/08/2024

Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but water not spraying. Test motor and motor getting correct voltage but not responding. Replaced sump and motor assembly test unit and unit working as designed no leaks present at this time job complete. W11613479

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPM1

Near Round Rock, Texas 78665

Leonardo

Job Details: 10/08/2024

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Round Rock, Texas 78665

Leonardo

Job Details: 10/08/2024

"Arrived on-site to test the unit for leaks. Upon inspection, found the unit was not leveled and was leaning forward, causing water to leak from the front. Leveled the unit and tested it again, confirming there were no further leaks. Showed the customer the leveled unit. Job complete."

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/08/2024

"Arrived on site to test unit for no heat, tested unit found all sensors are testing good, heater is good but not receiving voltage, will need to replace control to fix issue, ordering additional parts to ensure completion, rescheduled for 10/15 per customer request, no parts installed ; ordrng 1 279827 (Motor) and 1 WP8577274 (Thermistor), used 1 WP694089 (Wheel) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9M

Near New Braunfels, Texas 78130

Andrey

Job Details: 10/08/2024

"Arrived on site to test unit for it working properly, tested unit found wash motor not engaging, will need to replace sump to fix issue, ordering parts rescheduled for 10/15 per customer request no parts installed ; ordrng 1 W11025157 (Wash motor) and 1 W10906426 (Control)"

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ00

Near Pflugerville, Texas 78660

Leonardo

Job Details: 10/08/2024

"Arrived on-site to replace the console as ordered by the previous technician. Replaced the console, tested the unit, and confirmed it is functioning properly. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254EBL2

Near Pflugerville, Texas 78660

Leonardo

Job Details: 10/08/2024

"Arrived on-site to replace the drain hoses, as ordered by the previous technician. Replaced both drain hoses, tested the unit, and confirmed it is draining and washing correctly. No leaks were present at this time. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WFES3530RS0

Near Austin, Texas 78754

Leonardo

Job Details: 10/08/2024

"Arrived on-site to test the unit for an issue with both front burners not staying on when set to high. Tested the unit by turning both burners on high, both burner stayed on that and confirmed they remained on site customer and are functioning as designed. Job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Round Rock, Texas 78665

Leonardo

Job Details: 10/08/2024

Arrived on site to test unit for customer heating sparking when heating stuff. Found customer using the interior rack for double heating. Advised customer to remove the rack unless hes double heating something on the bottom and something on the rack. Small sparking from the corner of the rack due to not having 2 loads in the unit. Removed rack and ran a test and no sparking job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Austin, Texas 78738

Luis

Job Details: 10/08/2024

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 Used 4 W11632139; used 4 W11632139 (Led) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS04

Near Austin, Texas 78739

Luis

Job Details: 10/07/2024

"Arrived on site. Found frozen drain in freezer section,removed ice from drain,cleared drain checked water flow through drain water draining correctly,removed ice build up. No parts used."

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near San Marcos, Texas 78666

Tim M

Job Details: 10/07/2024

"Arrived on site to test unit for lid latch issues. Upon arrival customer stated unit latches fine but it does not progress through the cycle properly. Wont spin out unless you put it on drain and spin. Found suspension is starting to wear out and basket is becoming bouncy. Ran a diagnostic cycle, noticed water pressure coming into the basket is extremely low. All other components properly engaged. Removed water lines and found cold side of the valve clogged with calcium buildup causing improper water flow. Unit will need suspension and valve to fix issue. Ordering parts, no parts installed, rescheduled for 10/10.; ordrng 1 W11641117 (Valve) and 1 W11217817 (Suspension)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Kyle, Texas 78640

Tim M

Job Details: 10/07/2024

"Arrived on site to test unit for F3E1 error code. Upon arrival found multiple stored error codes F3E0 F2E1 F1E0. Replaced control (W11620481) and oven sensor (WPW10181986). Ran a bake cycle, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, Texas 78626

Sterling

Job Details: 10/07/2024

"On arrival verified complaint of not spinning out clothes. Ran diag and found No errors, no failures in test, suspension good, no wobble in basket, drain is fast and checks good, water flow is good, advised customer on proper loading. Job complete no parts installed."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Andice, Texas 78628

Miguel

Job Details: 10/07/2024

Arrived on site with new panel and heater. Replaced panel and heater for tripping breaker. Verified operation. Call complete. W10634729 & 279838

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Cedar Park, Texas 78613

Miguel

Job Details: 10/07/2024

"Arrived on site for dishwasher not working, found f4e3, f7e1. Confirmed wash pump getting voltage but not turning. Ordering sump assembly. Reset for thurs am; ordrng 1 W11416362 (Sump assembly)"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Round Rock, Texas 78665

Sterling

Job Details: 10/07/2024

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603 and control w11696067"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Round Rock, Texas 78665

Sterling

Job Details: 10/07/2024

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight (no twists in power cord. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and breaker immediately tripped. Advised customer to check outlet and replace breaker. , unit is working as designed job complete replaced bake element w11182108 and broil element w10856603 and main controlw1166067"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Round Rock, Texas 78681

Miguel

Job Details: 10/07/2024

"Arrived on site for ice building on left side of defrost tray. Icemaker making a noise again and icicles building off the chute. Removed icemaker and chute, added fill tube extender and permagum to fill tube. Replaced I maker and chute. Verified operation. Customer still says Icemaker making noise, advise this is normal as Icemaker is new. Call complete ; used 1 WPW10496649 (Tube), and 1 212643 (Permagum) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS01

Near Leander, Texas 78641

Daniel A

Job Details: 10/07/2024

Arrived on site to inspect oven restarting itself randomly. Upon further inspection the customer advised that the unit would reset itself and turn off and on or become unresponsive. I checked the connections on the Ui console and all connections appeared good. I replaced the console due to the issue and symptoms observed. I retested the unit and the unit is operating as designed. W11297728

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cedar Park, Texas 78613

Daniel A

Job Details: 10/07/2024

"Arrived on site to inspect refrigerator making noise and not cooling properly . Upon further inspection, I found the temperature in both sections were room temperature and fans were operating. During this time I could hear the compressor attempting to start, however is would fail to start and I could hear the overload trip. I placed the unit into diagnostics and ran test 4 to manually start the compressor. The compressor was drawing 18amps and then 8 amps for 5 seconds until the overload tripped. The compressor is failing to start due to the motor being locked. Im ordering sealed system parts. Compressor W11614224 access valve W11506635. Drier WPW10143759. Water from ice maker leaked into the freezer bin, no water leaks observed outside the unit.; ordrng 1 W11614224 (Compressor) and 1 Accessvalve (W11506635) and 1 WPW10143759. (Drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Leander, Texas 78641

Miguel

Job Details: 10/07/2024

"Arrived on site for refrigerator not cooling, found no air flow to refrigerator. Fan not turning, removed cover and found ic e build up. Removed ice and motor started working, found gap in liner. Used silicon and sealed liner to cabinet. Call complete. ; used 1 W10841140 (Seal) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Leander, Texas 78641

Miguel

Job Details: 10/07/2024

"Arrived on site for washer not working. Diagnostics stored f7e7, f6e3. Replaced stator and rotor. Now I lost dc voltage at main control. Called tech line. Order ACU and wire harness. If it skips from sensing to done they recommended a lower harness first. If issue continues then replace rotor stator and clutch. Sr#7740064377 reset for Friday ; ordrng 1 W11568984 (Harness) and 1 W11621180 (Control board)"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS4

Near Leander, Texas 78641

Miguel

Job Details: 10/07/2024

Arrived on site with new parts. Removed console. Replaced board for plastics tab. Verified operation. Call complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Leander, Texas 78641

Daniel A

Job Details: 10/07/2024

"Arrived on site to inspect cooktop knobs getting too hot. Upon further inspection. The customer advised that she is unhappy with the layout of the knobs in relation to the burners, stating that they are too close in proximity. I checked the unit and the knobs and burners all functioning as designed and their layout is just the compact design and there is nothing that can be done to change that. The customer wants to reach out to the builder and discuss possibly exchanging her cooktop for a different model. The unit has no functional failures and no gas leaks observed during service. No parts installed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Leander, Texas 78641

Daniel A

Job Details: 10/07/2024

Arrived on site to inspect dishwasher leaking from the front and the door. Upon further inspection the customer advised that they experienced a leak while using the dishwasher and that the water that came out was very foamy. I placed the unit into diagnostics and observed no error codes. I began component testing and observed no issues with any of the components. I ran the normal cycle for an about 20 min and observed no leaks from the unit. The dishwasher experienced over suds wither from too much detergent or the wrong type of detergent getting in the dishwasher. I advised the customer of my findings and she agreed that the wrong type of detergent might have been accidentally used for that last cycle. No water leaks observed during service. No parts used

We serviced a

JENN-AIR OVEN

Model JJW3430LM00

Near Leander, Texas 78641

Daniel A

Job Details: 10/07/2024

"Arrived onsite to install previously diagnosed and ordered part. Upon arrival, the part to be replaced is defective in the box. I am documenting and ordering a new deflector. W11369884. Office to schedule return date ; ordrng 1 W11369884 (Deflector)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Jonestown, Texas 78645

Daniel A

Job Details: 10/07/2024

Arrived on site to install previously diagnosed and ordered part. I installed the drain pump and tested the dishwasher. The dishwasher is now operating as designed no leaks observed during service. W10876537

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Round Rock, Texas 78665

Andrew R

Job Details: 10/07/2024

Arrived onsite for microwave sparking. After replacing the magnetron I came back after still noticing sparking noises. I had PR assist me this time. I pulled off the wave guide plates and found the remaining end of the magnetron in the wave guide causing the sparking. I removed the piece of magnetron and found no splatter inside the wave guide. I am going to order the wave guide plates as they are damaged. Unit is now heating as designed and no sparking is present. Office to RS. Ordering 2 W10915651 plates.; ordrng 2 W10915651 (Wave guide plates)s

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Austin, Texas 78727

Andrew R

Job Details: 10/07/2024

Arrived onsite for oven door gasket and igniting issue. Upon arrival customer stated the igniting issue was with the front right burner on the cooktop. I cleaned off the orifice where the ignitor is and it helped a bit but needs to be adjusted. I am going to order a orifice holder just in case the screws break as they look very worn. I was replacing the gasket but found it not to fit correctly and when installing noticed a tear in the gasket. Will need to order another gasket. Office to RS. Ordering WPW10535778 GASKET DOOR and WPW10515455 ORIFICE and 2x WP8273062 SCREW.; ordrng 2 WP8273062 (Screw)s and 1 WPW10515455 (Orifice)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Austin, Texas 78759

Andrew R

Job Details: 10/07/2024

Arrived onsite for previously diagnosed parts. I replaced the pump and motor and the control and powered the unit on. After powering the unit on I ran a diagnostic cycle. The unit would chime like it was starting but the same issue is occurring. The motor would just click and the unit will not operate. Office will need to reschedule. Ordering W11629912 MAIN CNTRL in case I got a faulty control and W11662347 Harness. I installed W11416362 PUMP AND MOTOR and W11629912 Main control.; ordrng 1 W11629912 (MAIN CNTRL)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Austin, Texas 78731

Joe Z

Job Details: 10/07/2024

"Arrived on site for temperatures out of range with 10 degree temperatures swings from -10 to 10. Upon arrival, inspected unit and is currently running. Checked temperature using thermocouple and get -6 when set to recommended setting on thermostat. Removed evaporator cover to inspect evaporator. Am not getting a complete frost pattern. Uploaded picture to SD. Contacted service management for assistance. Believe there may be a floating restriction.Ordering sealed system repair. Ordering compressor, nitrogen, r600 kit. Access valve and uv drier. Office to reschedule ; ordrng 1 W11547313 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Austin, Texas 78759

Andrew R

Job Details: 10/07/2024

Arrived onsite to replace fridge door. Upon arrival I inspected the unit and the leasing office said they didn't see any dents. I also confirmed there are no dents on the fridge door. The leasing office said it might be another one and they will make a ticket for it when they find the correct unit. Call complete. No parts installed.

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Liberty Hill, Texas 78642

Miguel

Job Details: 10/07/2024

Arrived on site for washer not starting. Ran test and found no errors. Al components pass test. Reset control. Verified operation. Call complete. No parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, Texas 78746

Luis

Job Details: 10/07/2024

"Arrived on site for no ice. Found icemaker stuck in mid harvest attempted reset failed,diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed. Used w11700250"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, Texas 78705

Luis

Job Details: 10/07/2024

"Arrived on site for a defective compressor. Removed defective compressor and 3 way valve,installed a new compressor,3 way valve and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.w10843121,w11592010,w11575001"

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX10

Near Blanco, Texas 78606

Andrew

Job Details: 10/07/2024

Arrived on site and replaced previously diagnosed ice maker(W11646196) and UI(W11404238). Ice maker completed diagnostics and filled properly. Advised to monitor. No leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Blanco, Texas 78606

Andrew

Job Details: 10/07/2024

Arrived on site to test unit for loud tapping/grinding sounds. Found damper/diffuser was seized causing motor to make excessive noise. Replaced damper(W11236851) and noise is no longer present. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Johnson City, Texas 78636

Andrew

Job Details: 10/07/2024

"Arrived on site and replaced previously diagnosed hinges(WP2166037 and WP2325482), washers(WP487802) and filled gaps between liner and cabinet with silicone(W10841140). With no improvement. Reversed both RC and FC doors and now working as designed. Customer ok with doors opening opposite way. Job complete. SR#7740061835"

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Dripping Springs, Texas 78620

Andrew

Job Details: 10/07/2024

"Arrived on site to test unit for LF and RF burners long ignition times. Also CF burner simmer flames too high. Properly converted unit using conversion kit(W11502161), adjusted burner heads as stated in service pointer, and adjusted simmer flames for front center burner to recommended. Unit now working as designed. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dripping Springs, Texas 78620

Andrew

Job Details: 10/07/2024

Arrived on site to test unit for temps being off. Customer stated inspector found temps were not correct. Tested both top and bottom oven to 350? degrees with no issues. Advised customer against use of hanging thermometers as stated in owners manual. Also advised of temp fluctuations and oven temp offsets/calibration. No parts replaced. Unit working as designed at this time. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Austin, Texas 78729

Andrew R

Job Details: 10/07/2024

Arrived onsite for dishwasher not draining. Upon arrival I noticed a piece of glass on top of the filter. I also hear glass jumping around inside the drain pump when told to drain. I pulled the drain pump motor off and glass shards came out. I replaced the drain pump as the impeller were damaged and could enf up causing issues. I found the third rack rollers on the tub to be broken off. Will need to order W11579562 third level rack wheel assembly for the left hand side. The unit is now draining as designed and no water leaks are present. Installed W11412291 PUMP-DRAIN. OFFICE TO RS FOR THIRD RACK ASSEMBLY.

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX10

Near Austin, Texas 78704

Luis

Job Details: 10/07/2024

"Arrived on site for no ice. Removed bin,ran harvest test failed icemaker ran mid cycle and stopped reading bf diagnosed a defective icemaker,replaced icemaker ran multiple test all passed ran fill test passed. Used w11646196"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Canyon Lake, Texas 78130

Andrey

Job Details: 10/07/2024

"Arrived on site to test unit for unit not operating properly, tested unit found door gasket is ripping, ordering part rescheduled for 10/11; ordrng 1 W10906683 (Door seal) and 1 Doorsealadhesive (Door seal adhesive)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, Texas 78747

Ryan B

Job Details: 10/07/2024

"Arrived on site to inspect unit for not heating. Upon closer inspection found diode failed corrupting connections on capacitor. Replaced diode and capacitor, tested unit, unit is running as intended. Job complete. USED W11256462 WPW10574736"

We serviced a

JENN-AIR COOKTOP

Model JIC4736HS

Near Austin, Texas 78757

Leonardo

Job Details: 10/07/2024

"Arrived on-site to inspect a unit with a reported issue of the glass not sitting correctly on the cooktop. Upon testing, I found that the right side corner of the cooktop glass is elevated and not sitting flush like the other three corners. I will order a new glass cooktop W11333462, and the office will need to reschedule the service. ; ordrng 1 W11333462 (Glass cooktop)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Austin, Texas 78758

Leonardo

Job Details: 10/07/2024

"Arrived on-site to troubleshoot the unit with no power. Tested the unit by checking voltage at the terminal block and found a melted wire on the neutral. I removed the damaged wire, installed a new wire nut on the white neutral wire, and tested the unit. The unit is now functioning properly. Job complete. No parts used."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, Texas 78758

Leonardo

Job Details: 10/07/2024

Arrived on site to test unit for door not closing. Test unit and found broken striker and missing pads. Installed new striker and pads. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ18

Near Temple, Texas 76502

Robert

Job Details: 10/07/2024

WRS315SDHZ18 Arrived on site for a refrigerator not making ice. Upon arrival temperature readings for FC 16 degrees RC 40 degrees client said icemaker made ice 5 days ago and when it produced ice it was still wet. Further inspection found the motor fan making a whining sound that would come and go. Tested thermistor part failed temperature ordering part wp2315549 and W11650661 returning parts in case needed. ; ordrng 1 WP2315549 (Motor fan) and 1 W11650661 (Heater)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Marble Falls, Texas 78654

Gerry C

Job Details: 10/07/2024

WOC54EC0HS20 Arrived to inspect control panel issue. I found the machine had a continuous power cycling loop. I removed and replaced the UI and the machine resumed all normal functions.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Pflugerville, Texas 78660

Leonardo

Job Details: 10/07/2024

Arrived on site to test unit for flames on all burner are reallyLow. Test unit and found faulty regulator. Replaced regulator test unit and flames are normal job complete. W11087445

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Manor, Texas 78653

Leonardo

Job Details: 10/07/2024

"Arrived on-site to test a unit reported for not filling with water. Upon inspection, found the float was stuck in the up position, causing the unit to think it was already full. Secured the float in the correct down position to allow water to fill. Tested the unit in test mode, and it performed as designed. Job complete, no parts used."

We serviced a

KITCHENAID REFRIGERATOR

Model KSRS25ILSS02

Near Kyle, Texas 78640

Tim M

Job Details: 10/07/2024

"Arrived on site to replace previously diagnosed parts. Replaced valve (W10408179) and bracket (WPW10445062). Tested unit, after filling cup there would only be one drip. After 20 minutes no drips have occurred. Unit is now running as designed. Office to collect remaining fee from CC on file. No leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Austin, Texas 78757

James K

Job Details: 10/07/2024

"MVWB765FW1 Arrived on site for unit making popping noise. Upon arrival, customer stated the noise will occur in the beginning when pressing Start. Confirmed sound was coming from slider but louder than normal. Proceeded to replace W10734521 slider. Re tested and now unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW8900BC0

Near Killeen, Texas 76543

Robert

Job Details: 10/07/2024

WTW8900BC0 Arrived on site for a washer leaking water per client. Upon arrival client said water would run in the bottom middle of washer. Further inspection found tub ring full of debri in the detergent dispenser. I removed ring cleaned reinstalled tested worked as it's designed not water leaks visible from watersupply no parts used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Austin, Texas 78758

James K

Job Details: 10/07/2024

"WRF993FIFM00 Arrived on site to replace previous ordered parts. Upon arrival, proceeded to replace W11394920 cover evap and W11407678 fan. Tested unit and now unit is functioning as designed. No wage leaks detected at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Killeen, Texas 76549

Robert

Job Details: 10/07/2024

WRS588FIHZ04 Arrived on site to install part#s w11566894 and w11098702 tested product works as it's designed no water leaks visible from watersupply.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Killeen, Texas 76542

Robert

Job Details: 10/07/2024

WTW5010LW0 Arrived on site to install stall parts. Installed part#s w11395618 and w11399437 calibrated washer and tested in customer mode product works as it's designed. No water leaks visible from watersupply.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS12

Near Austin, Texas 78750

Matthew

Job Details: 10/07/2024

"Arrived onsite for unit leaking from dispenser. On arrival found one drop hanging from dispenser . Customer stated over night , a couple of drops fall. Tested dispenser and valve is opening and closing. Customer stated she does not use dispenser. Advised customer to use dispenser regularly to allow water to circulate and not stay stagnant. Also found customer mentioned condensation on the vertical mullion. Advised customer to turn on humidity control as home temperature was warm. Unit is functioning as designed. Customer will monitor. Job complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Austin, Texas 78726

Matthew

Job Details: 10/07/2024

Arrived onsite for unit not making ice. Tested and found ice maker not responding to any test. Replaced ice maker. Tested and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Austin, Texas 78732

Matthew

Job Details: 10/07/2024

"Arrived on site for unit not cooling in the RC section. Found unit evaporator is frosting over. Customer stated that there have been five visits from different companies and the issue continues to reoccur. Customer will try to obtain information on what has been done thus far. Looking at the unit the work issued under Service pointer W11092686 does not appear to have been completed. Unit currently does have a bowed, drip pan and a broken evaporator cover. Notified customer to have unit thawing before the next visit. Ordering related parts and set to return Monday the 14th.; ordrng 2 67006425 (Evap screws)s and 1 W11456069 (Clamp kit) and 1 Shims (Shims) and 1 WPW10501260 (Evaporator cover) and 1 WPW10248595 (Damper)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSS48E22L00

Near Austin, Texas 78732

Matthew

Job Details: 10/07/2024

Arrived on site and replaced cabinet thermistor as well as ice container per tine recommendations. Set temperature to recommend 0/37 degrees. Customer will monitor. Job complete

We serviced a

MAYTAG DRYER

Model MED8630HC0

Near Austin, Texas 78732

Matthew

Job Details: 10/07/2024

"Arrived on site for unit making noise. On arrival inspected unit and found noise coming from blower housing. Disassembled and inspected. Found housing, slanted downward, causing friction with the blower wheel. Used truck stock padding between the housing and the frame. Tested and unit is no longer making noise. Job complete. Used W11113654"

We serviced a

KITCHENAID REFRIGERATOR

Model KURL314KSS00

Near Lakeway, Texas 78738

Matthew

Job Details: 10/07/2024

"Arrived onsite for unit constantly beeping. Found beeping is due to over temp. Disassembled and found minimal frost pattern. Only frost on cap tube section near evap. Unit has sealed system issues. Ordering Sealed system 3 hr repair. R600 copper cap. Customer will have unit pulled and accessible. Ordering compressor, evaporator, access valve, UV drier. Need parts research on evaporator. Office to reschedule ; ordrng 1 W11538055 (Compressor) and 1 W11596025 (Insulation) and 1 W11538057 (Water pan) and 1 Partsresearch (Evaporator) and 1 W11506635 (Access valve) and 1 wpw10143759 (Drier)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Austin, Texas 78738

Matthew

Job Details: 10/07/2024

Arrived onsite for unit needing sump and motor replacement. Replaced assembly. Tested and found unit leaking. Found pinhole in Tub. Will need tub replacement. Customer would like eta on parts. No eta at this time. Office to reschedule 2 hr visit ; ordrng 1 W11409866 (Tub) and 1 2hr (2hr)

We serviced a

WHIRLPOOL RANGE

Model WCG97US0HS05

Near Austin, Texas 78738

Matthew

Job Details: 10/07/2024

"Arrived onsite for center burner flame going out. On arrival tested unit. Found when going from medium to low and simmer, the flame goes out and gas continues to release. Disassembled and tried manually adjusting the flame screw adjustment but did not change the outcome. Found the simmer orifice partially clogged. Tried cleaning but not sure if entire orifice was clear. Tried removing orifice but was stuck. Ordering CenterOrifice holder, tube, and valve . Office to reschedule ; ordrng 1 W11209432 (Center orifice holder) and 1 W10566297 (Simmer gas tube)"