Service History 478 - Appliance Express

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near New Braunfels, TX 78130

Leonardo

Job Details: 07/20/2022

Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete. No leaks present at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Austin, TX 78752

Matthew

Job Details: 07/20/2022

Arrived onsite for refrigerator ice maker not producing ice. Upon arrival inspected unit. Found ice maker making odd ticking noise and continual cycling. Unit was not responsive to diagnostics. Will need ice maker replaced ; ordrng 1 W10882923 (Ice maker) and 1 Wpw10349187 (Valve)

We serviced a

WHIRLPOOL RANGE

Model JDRP436HM01

Near Leander, TX 78645

Kimo

Job Details: 07/20/2022

Arrived onsite for range with a Loud rattling/vibrating sound when the oven pre-heats. Comes from the fans' area. Upon inspection I found that the noise was indeed present. I believe the noise is coming from the con-fan motor. This unit has 2 of them the noise may be coming from both fans but I was only sent with 1. I am ordering 1x con fan and refrigerator with parts sent with me. Office to reschedule ; ordrng 1 W11121400 (MOTOR-FAN)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Cedar Park, TX 78613

Kimo

Job Details: 07/20/2022

Arrived onsite for refrigerator making a tapping knocking noise when running. Upon inspection I found that the diffuser was operating normally and the mastic sound pad was in place on the cap tube. Possible compressor failure or the system was over charged from the factory and has finally gotten louder as everything settled in. I am ordering 1x sealed system.2hrs. Office to reschedule. ; ordrng 1 WPW10466675 (COMPRESSOR) and 1 Accessvalve (Access valve) and 1 Uvdrier (Uv drier)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Georgetown, TX 78628

Paul

Job Details: 07/20/2022

Arrived onsite for a dishwasher that the door will not close. I found the door rubbing the left side of the tub when closing it so I adjusted the right leveling leg to get the door to shut and not rub. Still waiting on the tub to complete this job.; O-emld tckt

We serviced a

WHIRLPOOL VENTHOOD

Model WVW7336JS0

Near Leander, TX 78641

Vincent

Job Details: 07/20/2022

Arrived on site for vent hood inspected unit and work area. Removed old chimney and replaced with new one once installed I removed the film and its was slightly scratch and bent from one corner. Will have to be reordered and C-NOTE to inspect before scheduling to make sure no scratches or dents are on the part. Office to schedule CX when parts have arrived and been inspected.; ordrng 1 W11417192 (Chimney)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Andice, TX 78628

Vincent

Job Details: 07/20/2022

Arrived on site for microwave inspected unit and work area. Tested unit and found it heating properly. Found turn table support rubbing the paint off from the chassis and caused unit to ark. Will order touch up paint and support. I. Asked CX not to use it in the meantime. Office will contact CX when parts are available.; ordrng 1 8212473 (Silver) and 1 72113 (Platinum) and 1 W10337248 (Support)

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS2

Near Horseshoe Bay, TX 78657

Lou

Job Details: 07/20/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I disassembled the unit and removed and replaced the compressor, evaporator, non-UI drier, and access valve and reassembled the unit and vacuumed the system. I found on the high side I was not getting a vacuum below 0 psi. I installed approximately 4oz of R134a refrigerant and found the evaporator has a leak. I advised the customer of my findings and am ordering another evaporator and CNOTE-3 HOUR JOB and office to schedule return service. Unit left unplugged and water turned off for safety. ; ordrng 1 WPW10218037 (Evaporator) and 1 CNOTE (3 HR JOB)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/20/2022

Arrived on site for washer not draining. Upon arrival confirmed issue. Found wires to drain motor broken. Found resistance to drain motor at 21.6. Repaired wiring but found pump over heating to quickly during tests and failing. Drain pump sent On trip was incorrect. Will need office to reschedule once availability of parts is known. Ordering W11399437; ordrng 1 W11399437 (Drain pump)

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Austin, TX 78724

Cliff

Job Details: 07/20/2022

"Arrived on site to diagnose a dryer that is not starting. Found previous company installed samsung heater assembly in unit causing new element short to ground this caused unit to overheat and blow cutoff and t-fuse. Heater box, element, t-fuse, and cutoff need to be installed to complete repairs. Per PR no cost to customer as issue should have been caught. Office to set return appointment. ; ordrng 1 W10802681 (Box) and 1 WP3387747 (Heater)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Andice, TX 78628

Vincent

Job Details: 07/20/2022

"Arrived on site to install previously diagnosed parts for range, inspected unit and work area. Tested unit and found igniters not sparking well. Im ordering a spark module and all 5 igniters to complete the job. No leaks where observed at this time. Office to schedule CX when parts have arrived.; ordrng 1 W11565127 (Spark module) and 5 WPW10515459 (Igniter surf)s"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near Austin, TX 78727

David S

Job Details: 07/20/2022

Arrived on site for washer not working properly. I inspected the unit and work area. I found the unit unplugged. I plugged it in and found it in a flood mode. I gained access to the pressure switch and pressure tube. I found the tube clear. I swapped in a known good switch and found the unit still in flood mode. I tried to force the unit into diagnostics but couldnt get it out of flood mode. I am ordering the a control. The office will reschedule when we have eta on the part.; ordrng 1 W11201293 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hillsboro, TX 76645

Jonathan M

Job Details: 07/20/2022

Arrived on site for a dishwasher that is not filling with water. Inspected unit and work area. Ran the unit through diagnostics and found an F6 E4 (float switch open) error code. Ran the unit through an auto test and could not hear the unit attempt to fill with water. Checked underneath the dishwasher and found the float switch lever broken causing the float switch not to be engaged. Ordering lever and rescheduled customer to 8/3.; ordrng 1 WPW10195037 (Lever)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near McGregor, TX 76657

Jonathan M

Job Details: 07/20/2022

"Arrived on site for a refrigerator though theres not cooling. Inspected unit and work area. Confirm the customers complaint and found a defrost issue in the freezer section. Ran the unit through diagnostics and was able to turn the heater on. I spoke to Jason was advised to order the main control, user interface, and evaporator thermistor. I had none of those parts on hand so Im ordering all parts and the office will need to contact the customer about a return date due to an out of stock item.; ordrng 1 W11546690 (Control) and 1 W11216949 (UI) and 1 W10316760 (Thermistor)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26KR4DQ6

Near Georgetown, TX 78633

Gerry C

Job Details: 07/20/2022

"Arrived to inspect no ice. I found the FC at 32F and items within the FC were cold, but not frozen hard. I tested the compressor draw and it was at .73 amps with the high internal temperature and there was a ball of ice in the evaporator to cap tube connection area. I did not find any evidence of oil/leaks and the unit will most likely only require the compressor, service port and dye drier. I am adding the evaporator just in case, but not likely needed. ordrng 1 5304475102 (Compressor Kit) and 1 WPW10143759 (Dye drier) and 1 TJ90SF8404 (Service port) and 1 SealedSystem2hours (Two hours please)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Georgetown, TX 78628

Gerry C

Job Details: 07/20/2022

"Arrived to inspect no operation. I found 7-2 error stored in memory. I tested the motor resistance and all three lines were between 17 and 17.2 ohms, within the MFG specifications. I monitored voltage to the motor during test cycle and it was variable and disappeared almost immediately, sending the unit into a drain cycle with an error beep. Office to order control. No leaks observed during service. ; ordrng 1 W11462461 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near San Marcos, TX 78666

Andrey

Job Details: 07/20/2022

"Arrived on site to test unit for water buildup in FC, tested unit found ice maker fill tube is to short and is missing the fill cup dumping all water in to freezer, ordering fill tube extension office to reschedule ; ordrng 2 WP2174755 (Ice maker tube extension)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78723

Luis

Job Details: 07/20/2022

Unit 1053Arrived on site for no cool. Powered unit on loud odd noise from compressor!diagnosed a defective compressor ordering compressor and kits; ordrng 1 W11370574 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 Lockringkit and 1 R600akit

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Spicewood, TX 78669

Justin

Job Details: 07/20/2022

"Arrived on site for a washing machine not spinning. Upon arrival the customer stated the unit will fill and do nothing, but they could hear a buzz. I put the unit into diagnostics mode and found stored error codes F1E2 for motor over voltage, F0E3 for overload, and F7E9 for locked rotor. I cleared the error codes. I then manually activated each component and ran a diagnostics cycle. I found all ran through as designed. I gained access to the bottom of the unit and found the slider an gearcase in good shape. I then loaded the unit and tried to run a quick wash, but the unit locked and then would not start. I put the unit into diagnostics mode to try and manually actuate the lock, but none of the loads were activating. I had to unplug the unit several times in order to reset it. Due to this I am ordering a control to replace. Office to reschedule. ; ordrng 1 W11419171 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Round Rock, TX 78681

David S

Job Details: 07/20/2022

"Arrived on site for water and ice dispenser not working. I inspected the unit and work area. I found the switch broken and not registering a change. I tried to removed the switch but found it over insulated in place and not coming out. I called techline and spoke to Chris, I advised him of my finding, he stated because the switch cannot being replaced due to it being foamed in the unit is not repairable. I received sr# 7734152483. Job complete.; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM704KPS0

Near Round Rock, TX 78665

Cliff

Job Details: 07/20/2022

Arrived on site to diagnose a dishwasher that is leaking. Found heater element collars have failed causing unit to leak and cause water damage to home. Documented findings in sd pics and leak has also damaged dishwasher pump. Heater will need to be replaced with updated part and pump to be replaced as well. Office to set return appointment. ; ordrng 1 W11537778 (Heater) and 1 W11416362 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT312CZJW00

Near Round Rock, TX 78664

Cliff

Job Details: 07/20/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found sealed system repair needed and only incoming evap coil frosted. Spoke with jc and office to order parts needed.; ordrng 1 R600 (R600.)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Scott

Job Details: 07/20/2022

"Arrived on site for range turning itself on . Couldnt duplicate self turn on but did find start button for oven sticking or not responding . After power shut down , finally got into diagnostics, key pad error code . Connection and ribbion cable connections are properly plugged in . Ordering ui control and trim due to warpage. Call to set return. Breaker to unit is turned off . Called safety same sr number . ; ordrng 1 W10894098 (Ui control) and 1 W10825357 (Trim)"

We serviced a

WHIRLPOOL WASHER

Model TAG IS

Near Austin, TX 78759

Scott

Job Details: 07/20/2022

"Arrived on site for washer not unlocking . Found latch just clicking and trying to lock / unlocking . Ordering latch . Please set return with tenant. No water leaks detected at time of service. Call to set return . ; ordrng 1 WPW10443885 (Door latch)"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Jonestown, TX 78645

Kimo

Job Details: 07/20/2022

Arrived onsite for washer with a drain pump that wont turn off at the end of the cycle. Upon inspection found found 8fe1 long fill code and f5e4 door not open error. I cleared them and ran a diagnostic cycle and found that the unit ran just fine. I the I tested unit in quick wash with towel in unit and found that the unit when though the cycle just fine. I then ran it in the drain and spin and found the same. I check the drain pump for any obstructions and found none. I noticed that the customer used the pod style detergent which could cause a over suds issue I advised her of this. Unit operating as designed no leaks.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS00

Near Meadowlakes, TX 78654

Kimo

Job Details: 07/20/2022

Arrived onsite for a cooktop that was inspected by a home inspector and informed cx that the cooktop was burning too hot/the flames where orange upon arrival I tested unit several times and found that the unit was burning properly/ blue flames at all settings. Unit operating as designed job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Lago Vista, TX 78645

Kimo

Job Details: 07/20/2022

Arrived onsite to install previously diagnosed parts. Upon arrival I performed Service Pointer #: W11560805 Rev. C. And installed new IM and fill tube. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Cedar Park, TX 78613

Kimo

Job Details: 07/20/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed. No leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cedar Park, TX 78613

Kimo

Job Details: 07/20/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found that the unit was operating as designed no leaks. Job

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Cedar Park, TX 78613

Kimo

Job Details: 07/20/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found unit operating as designed no leaks. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78729

Kimo

Job Details: 07/20/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found unit operating as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Kyle, TX 78640

Kevin

Job Details: 07/20/2022

"Arrived on site and replaced parts diagnosed on previous visit, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Pflugerville, TX 78660

Cliff

Job Details: 07/20/2022

Arrived on site to diagnose sealed system failure found no dye in system and no cool. Verified no restrictions at drier. Compressor isn't pumping so I replaced compressor and drier and pulled vacuum. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.

We serviced a

UNKNOWN VENTHOOD

Model UXT5530AAS3

Near Austin, TX 78724

Cliff

Job Details: 07/20/2022

Arrived on site to replace previously ordered parts for venthood. Replaced control and tested unit. Found all is functioning properly at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Round Rock, TX 78681

Vincent

Job Details: 07/20/2022

"Arrived on site to for dishwasher, inspected unit and work area. Removed old element and replaced it with the new and improved one. I ten tested unit and its now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, TX 78641

Vincent

Job Details: 07/20/2022

Arrived on site for dishwasher inspected unit and work area. Found detergent dispenser spring broken. I replaced dispenser and tested unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, TX 78641

Vincent

Job Details: 07/20/2022

"Arrived on site for dishwasher leaking, there was an s-code for this issue to replace heater. Heterodox has been replaced and no more leaks where detected. I ran unit in diagnostics and found stored error codes 8-2 4-3 10-2. I ran a diagnostics cycle and found bad water valve that was shorted. Replaced valve and tested unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Seguin, TX 78155

Leonardo

Job Details: 07/20/2022

Arrived on site to test unit for unit tripping breaker. Test unit and put unit in test mode 2 times and both times the unit ran good. Customer said electrician has changed outlet and breaker. We have correct voltage coming in job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Andice, TX 78628

Vincent

Job Details: 07/20/2022

"Arrived on site for dishwasher, inspected unit and work area. Found mounting bracket broken. Installed new mounting brackets. Unit is now properly installed. No leaks where observed during service. Job completed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near San Marcos, TX 78666

Leonardo

Job Details: 07/19/2022

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good no leaks present job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kingsland, TX 78639

Vincent

Job Details: 07/19/2022

"Arrived on site for dishwasher, inspected unit and work area. Replaced heater with new and improved. Tested unit and its operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Kingsland, TX 78639

Vincent

Job Details: 07/19/2022

"Arrived on site for refrigerator, inspected unit and work area. Tested temperatures RC 62? FC 04. I then found RC evaporator frozen over. I defrosted the entire evaporator to inspect the fan and was working. I tested the thermistor and was good. I explained to CX that its possible a door was left open at one point and caused it to defrost and freeze up. I also inspected the drains and where free from debris. Unit is now operating as designed. No leaks where observed during service. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bertram, TX 78605

Kimo

Job Details: 07/19/2022

Arrived onsite to perform SP W11540964 - Special Project S17304. After doing this cx informed me that the unit would leak from the front right corner of the door when in use. I found that the customer uses tads and pods at times. I advised her to switch to liquid detergent and use very little due to her having a water softener. Upon further inspection I found that the unit was leaning forward a bit so I adjusted the unit and tested the unit and found no leaks at this time. Job complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXXQ1

Near Burnet, TX 78611

Vincent

Job Details: 07/19/2022

"Arrived on site for for freestanding ice machine, unit still making little ice from last visit. Inspected grit cutter and its good tested voltage and also good. Inspected the condenser and its clean from any debris. The. Sheet of ice is supper tin and not thick enough to make full sizes of ice cubes. At this point unit will need a sealed system repair. CX has declined any further repairs. No fee was collected as it was the same issue from prior."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Burnet, TX 78611

Kimo

Job Details: 07/19/2022

Arrived onsite to perform SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks job complete.

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Elgin, TX 78621

Matthew

Job Details: 07/19/2022

Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Elgin, TX 78621

Matthew

Job Details: 07/19/2022

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found standing water in tub. Energized drain pump and did not energize. Inspected unit and found loose Connector to drain pump. Secured connector and tested. Unit is functioning properly. No leaks present at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78724

Joe Z

Job Details: 07/19/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival,found unit unplugged and moved from kitchen to garage. Installed new control. Unit has no power accessible. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Austin, TX 78724

Joe Z

Job Details: 07/19/2022

Arrived onsite for DOOR LOCKED SHUT. Upon arrival unit was turned off at breaker. Restored power to unit and drain pump runs continuously and door remains locked. Ran diagnostics and control cannot read pressure. Need to replace control pressure switch .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, TX 78724

Joe Z

Job Details: 07/19/2022

Arrived onsite for not cooling. Upon arrival found entire evaporator covered in ice. Thawed out the ice. Test heater heater is good. Test bimetal and is good. Found that I am not getting voltage from control to heater during forced defrost. Replaced control and now getting voltage to heater. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Harker Heights, TX 76548

Tyler

Job Details: 07/19/2022

Arrived on site for ice maker not producing ice. Upon arrival confirmed complaint. Found stable power supply to ice maker but unit would call for water. Replaced ice maker and found unit could harvest and fill as designed. Found no leaks. Informed customer to give unit 24-48hrs to fill bucket with ice. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near Bastrop, TX 78602

Matthew

Job Details: 07/19/2022

"Arrived onsite to replace previously diagnosed parts. Found oil in the dryer. Replaced compressor , access valve and UV dryer. Pulled vacuum and held. Extended vacuum to clear oil. Vacuum held. Charged unit 5.3 oz. powered unit and unit is functioning properly. Notified customer to monitor temperature before filling unit. 12-24 hrs to freeze water and 24 hrs thereafter to maintain temperature. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Taylor, TX 76574

Cliff

Job Details: 07/19/2022

Arrived on site to diagnose a dryer that is not running properly. Found rat has gotten caught in blower wheel causing issue. advised to put a protective device on dryer vent to prevent future issues.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Taylor, TX 76574

Cliff

Job Details: 07/19/2022

"Arrived on site to diagnose a refrigerator that is not cooling properly. Monitored frost pattern and noticed in step 5 of test 4, the fc evap didn't frost correctly indicating incorrect refrigerant charge or contamination moisture in ss. Pulled extended vacuum for 30 mins, and verified unit held vacuum. Charged unit with 6 Oz of refrigerant. Monitored unit again and found correct frost pattern in step 5. All is working properly at this time. No leaks were found at time of service."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Andice, TX 78628

Paul

Job Details: 07/19/2022

Arrived onsite to change out a cooktop. I changed the cooktop and tested for gas leaks. There were no gas leaks present at the time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Andice, TX 78628

Paul

Job Details: 07/19/2022

Arrived onsite for a refrigerator not making ice. On arrival the customer stated the unit had started making ice. I found the ice bucket about 3/4 full. I ran a harvest test and found the icemaker working but no ice in the mold. I ran the full test and heard the fill valve humming but no water entering the icemaker. I found the tip of the fill tube stopped up with ice from the valve weeping. I replaced the valve. Unit is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78747

Luis

Job Details: 07/19/2022

"Arrived on site. Installed new updated icemaker,ran harvest test passed,ran fill test passed"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, TX 78633

Paul

Job Details: 07/19/2022

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the control and door latch. I tested the washer and it is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Burnet, TX 78611

Vincent

Job Details: 07/19/2022

"Arrived on site for washer, inspected in it and work area. Entered in diagnostics and found stored error codes 7-6 8-1. I tested unit in diagnostics and found motor making noises. I tilted unit backwards and found oil in gear case and belt cover.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, TX 78633

Paul

Job Details: 07/19/2022

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Georgetown, TX 78633

Paul

Job Details: 07/19/2022

Arrived onsite for a washer to replace previous diagnosed parts. I replaced the control and tested finding the door latch not working properly. I replaced the door latch and retested the machine finding it working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

MAYTAG DRYER

Model MEDX655DW0

Near Burnet, TX 78611

Vincent

Job Details: 07/19/2022

"Arrived on site for dryer, inspected unit and work area. Tested unit and found no heat. I removed back cover to access fuses and element tested all components and found heating element open. / I replaced heating element and tested unit is working as designed. The air duck for dryer is clogged I explained to CX he need to get the vent professional cleaned, or the dryer will fail again and not heat.

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Paige, TX 78659

Matthew

Job Details: 07/19/2022

Arrived onsite for dryer making noise. Upon arrival inspected unit. Found roller wheels and pulley worn. Replaced using repair kit. Tested unit and unit is functioning properly. Did notice slight vibration due to floor not leveled. Explained to customer that the floor is bowed and is causing slight noise. Adjusted legs as much as possible.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78723

Joe Z

Job Details: 07/19/2022

"Arrived onsite for Not Heating . Upon arrival tested unit and there element is not energizing. Checked polarity and is correct. Inspected element, fuse, cutoff and all were good. Found Harness to temperature switch is not connected. Secured connection and test unit. Unit now heats and operates as designed. Job complete"

We serviced a

WHIRLPOOL DRYER

Model MGD7230HW1

Near Austin, TX 78723

Joe Z

Job Details: 07/19/2022

"Dryer will not turn on or respond to any button presses without unplugging the dryer and then plugging it back in. Upon arrival,tested unit on diagnostics. There are no error codes. UI is responding to all commands. Mr. Stated that it happened maybe once during a span of a month. All components are operating as designed. Did notice unit was not connected to wifi. Recommend to customer connects to WiFi. Could not duplicate issues. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Buda, TX 78610

Kevin

Job Details: 07/19/2022

"Arrived on site and replaced control board set washer into a diagnostic cycle and it will now complete automatic test cycle, job complete"

We serviced a

WHIRLPOOL WASHER

Model PAV2000AWW

Near Buda, TX 78610

Kevin

Job Details: 07/19/2022

"Arrived on site and found thrust bearing on shaft was made to work with a washer stack. Attempted to install new one correctly and there is no longer enough spacing for it to attach. Sent several pictures and video to KB/service management. Washer cannot be repaired correctly

We serviced a

KENMORE DRYER

Model 110.698228

Near Taylor, TX 76574

Cliff

Job Details: 07/19/2022

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Taylor, TX 76574

Cliff

Job Details: 07/19/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found all parts and components are fully functional but unit is in a food truck in extremely hot environment and cannot properly displace heat to cool during day. No repairs can be done to correct the issue.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Waco, TX 76712

Jonathan M

Job Details: 07/19/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. I did confirm that the customers underneath the service Poyner for this repair. Replaced the heater and tested the unit. The unit began to work as designed with no leaks present during testing. Call complete.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Killeen, TX 76542

Tyler

Job Details: 07/19/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found defrost issue. Found element and and wiring ok. Found thermistor ohming @11.02k. Replaced thermistor and harness in fc. Instructed customer to defrost rest of coil for 24 hrs before plugging unit back in plus an additional 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Killeen, TX 76543

Tyler

Job Details: 07/19/2022

Arrived on site for ice dispenser not dispensing ice. Upon arrival confirm complaint and found causing failure was the motor itself internally rusting out leading to the molding that holds the shaft in place to corrode and wear down and not be able to grab onto the shaft properly. After replacing dispenser motor I reassembled and tested unit and found it fully functioning as designed each time ice was dispensed. Call complete

We serviced a

GE RANGE

Model JS660SL1SS

Near Killeen, TX 76541

Tyler

Job Details: 07/19/2022

Arrived on site to install previously diagnosed door glass. Upon arrival in starter choir part then reassembled and tested door and found it fully functioning as designed with no damages. Caulk complete

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fort Hood, TX 76544

Tyler

Job Details: 07/19/2022

"Arrived on site for washer needing previously diagnosed hub, gearcase, belt, cam, and shield. Upon arrival install required parts and reassembled and tested unit and found washer is now fully functioning as designed. No leaks found on site call complete"

We serviced a

WHIRLPOOL DISPOSAL

Model WG1202XH1

Near Georgetown, TX 78628

Lou

Job Details: 07/19/2022

"Arrived on site to inspect disposal issues. Upon further inspection, I tested the disposal and found it seized. I found a large amount of rust inside. I removed and replaced the disposal and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, TX 78633

Lou

Job Details: 07/19/2022

"Arrived on site to inspect wall oven time not setting. Upon further inspection, I checked the tools to see if the unit was connected to wifi and found it not connected. Placed the unit in diagnostics and checked error codes and found none. I advised the customer that the unit needs to be connected to wifi in order to operate properly. I assisted the customer with downloading the manufacturer app and assisted connecting the unit to WiFi. Once the unit was connected, the time on the display corrected automatically. I tested the components and all are operating as designed. I provided the manufacturer wifi contact information to my customer. No mechanical repairs needed at this time. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, TX 78633

Lou

Job Details: 07/19/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Georgetown, TX 78633

Lou

Job Details: 07/19/2022

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F6E1-motor control miscommunication with main control. Cleared the code and continued with testing. The unit failed to test. Pulled the unit out and removed and inspected the motor control and found it had burnt out (photo). I replaced the motor control and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Temple, TX 76502

Jonathan M

Job Details: 07/19/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed the customers model and serial numbers were within the heater replacement guidelines. Replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HWH00

Near Temple, TX 76502

Jonathan M

Job Details: 07/19/2022

Arrived on site for an ice machine that is making very thin ice. Inspected unit and work area. Customer advised the unit will make ice but it makes extremely thin ice. Ran the unit three diagnostics and did confirm the water valve not allowing enough water in. Removed the filter and had the same issue. Replaced the water valve and tested the unit. The unit began to work as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Belton, TX 76513

Jonathan M

Job Details: 07/19/2022

"Arrived on site for a while oven that is steel glitching on the user interface when the oven door is opened intermittently. The customer advised that it only happens on high moisture items and still happens erratically but it can cause the unit not to be able to function for an hour. Inspected the gasket and found the gasket working as designed. Ran the unit through diagnostics and did not find any stored error codes. Ran a test on both upper and lower fans and found both working as designed. I called Whirlpool Techline and spoke to JR SR# 7734142825. He advised that if the blowers are working functionally and the gasket is aligned properly, there are no modifications that can be done to the unit and the customer will need to cover any food that has high moisture content. He said the steam will cause the UI to glitch a bit as if buttons are being pressed due to the heat sensors in the UI and will cease once the UI dries. He advised this is how the unit is designed and to make no further repairs. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Belton, TX 76513

Jonathan M

Job Details: 07/19/2022

Arrived on site for an icemaker that is not making ice and is leaking. Inspected unit and work area. Checked the icemaker and found that the tray was drooping and not sitting in place. Was able to twist the icemaker tray all the way around indicating the icemaker had broke. Replaced the icemaker and tested the unit. Found no leaks during testing. Advised customer to give the unit 24 to 48 hours to make a full bucket of ice. Call complete.

We serviced a

KENMORE OVEN

Model 790.9280301

Near Copperas Cove, TX 76522

Tyler

Job Details: 07/19/2022

Arrived on site for range not allowing oven to heat. Upon arrival confirmed complaint. Upon further testing I found element both functioning within tech sheet specs. Found ACU failing to send proper voltage from p3 connector(orange wire) but would send through bake/broil sides connections only.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Austin, TX 78751

Joe Z

Job Details: 07/19/2022

Arrived onsite for NOT COOLING PROPERLY--FREEZER IS FINE BUT FRIDGE IS COMING AND GOING. Upon arrival unit was unplugged and thawed out per previous instructions. I now have access to the freezer defrost components and harness. Test heater and heater has correct resistance. Checked thermistors and are in range. Not getting voltage from control to heater. Found OL from fuse on heater wire on harness. Need to replace harness. Replaced harness and heater is now energizing. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXL2

Near Georgetown, TX 78633

Paul

Job Details: 07/19/2022

"Arrived onsite for a washer that displayed an F6E2 error code, the door will not unlock, and door locked is flashing on the control. I confirmed the complaint with the washer and found the MCU has failed. The customer has an extended warranty company and they had a previous company come out and they replaced the CCU which didnt repair the unit. Ms could not get a hold of the extended warranty company at the time of repair to get approval for the repair.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, TX 78745

Leonardo

Job Details: 07/19/2022

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Austin, TX 78745

Leonardo

Job Details: 07/19/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78749

Leonardo

Job Details: 07/19/2022

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good no leaks present job complete.

We serviced a

JENN-AIR OVEN

Model JJW3830WS02

Near Austin, TX 78739

Leonardo

Job Details: 07/19/2022

Arrived on site to test unit for console not responding. Test unit and found shorted console.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Austin, TX 78737

Leonardo

Job Details: 07/19/2022

Arrived on site to test unit for console not responding at times. Found customer not connected to Wi-Fi and advised to connect to Wi-Fi for software update. If the problem continues will need to order new console job complete at this time

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGW

Near Austin, TX 78736

Leonardo

Job Details: 07/19/2022

Arrived on site to replace drain hoses. Replaced hoses Test unit and no leaks present unit draining correctly job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near New Braunfels, TX 78132

Andrey

Job Details: 07/19/2022

"Arrived on site to replace per service pointer heating element, replaced element, tested unit, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Round Rock, TX 78681

Wesley

Job Details: 07/19/2022

Arrived onsite and replaced heater due to SP designation for heater bushings. Tested Unit. all checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Round Rock, TX 78681

Wesley

Job Details: 07/19/2022

Arrived onsite and found unit had bad control with crossed connections and false starts. Replaced the control. Unit is now operating as designed. All checks good.

We serviced a

GE REFRIGERATOR

Model GSHS6HGDDCSS

Near Round Rock, TX 78664

Wesley

Job Details: 07/19/2022

Arrived onsite and found valve and manifold filter housing failed. Completed repair. Unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Round Rock, TX 78664

Wesley

Job Details: 07/19/2022

Arrived onsite for dryer not powering on and found tripped breaker. Reset breaker and tested unit. All checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Pflugerville, TX 78660

Wesley

Job Details: 07/19/2022

Arrived onsite and repaired broken leveling foot and installed new belt for squeaking. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78727

Wesley

Job Details: 07/19/2022

Arrived onsite and fulfilled heater replacement SP. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Pflugerville, TX 78660

Wesley

Job Details: 07/19/2022

Arrived onsite for no water and no ice and filter not reset. Reset filter and began testing to determine cause and repaired and restored function by correcting water supply issue. Unit is now operating as designed and flushed filter.

We serviced a

IKEA DISHWASHER

Model IUD8555DX4

Near Florence, TX 76527

Gerry C

Job Details: 07/19/2022

"Arrived to inspect no operation. I found the unit had line VAC to the control and was generating 14 VDC to the UI. I removed and replaced the UI and tested. The unit filled and cycled as designed. Operational test good, no leaks observed during service."