We serviced a
GE REFRIGERATOR
Model GSS20IETEBB
Near Killeen, TX 76543
Al
Job Details: 05/13/2021
"Arrived on site to install previously ordered part.Removed and replaced the auger motor, reassembled and unit tested as designed and dispensed ice.JOB COMPLETE"
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76542
Al
Job Details: 05/13/2021
Arrived ack on site and inspected the ice maker issues. Removed and replaced the ice maker and valve.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Jarrell, TX 76537
Lou
Job Details: 05/13/2021
"Arrived on site to inspect washer no power. Upon further inspection, I found the unit plugged in. I pressed all keys on the console and the unit only beeped after every press. I unplugged the unit for approximately 1 minute then plugged it back in and attempted to place in diagnostics. Unit went into diagnostics and I checked error codes and found F0E5 & F0E3. Cleared the codes and continued with testing. Unit operated as designed until it got to,the spin cycle and it failed to spin and was making a rubbing noise at the rotor. Unit agitated as designed. I tilted the unit back and inspected underneath and found gearcase oil on the rotor, drain pump and all panels. I removed the rotor and found a large amount of gearcase oil on the inner side of the rotor. When I went to place the unit back in diagnostics, the unit failed. I cycled power to the unit and was able to get it into diagnostics. Checked error codes and got F6E3. Cleared the code and tested high speed spin in manual test mode. Unit operated fine, but continued to make the rubbing noise at the beginning the spin. I am ordering the gearcase, slider, clutch, rotor and will return with the main control. No water leaks observed during service, office to schedule return service. Upon returning, the gearcase, clutch and slider will need to be replaced and tested to see if the rotor is needed.; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"
We serviced a
KENMORE WASHER
Model 110.295228
Near Copperas Cove, TX 76522
Al
Job Details: 05/13/2021
Arrived back on site to install previously ordered part.Removed and replaced the timer.Reassembled and unit tested as designed.Customer has issues with the outlet the unit is plugged into.I had to hold the plug for unit to work properly.JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model DUI100X7PQ7
Near Copperas Cove, TX 76522
Al
Job Details: 05/13/2021
"Arrived on site and inspected dishwasher not washing.Tested the unit and it filled and drained, but wouldnt wash.Removed and replaced the pump and motor, reassembled and unit tested as designed without any leaks.JOB COMPLETE"
We serviced a
KENMORE DRYER
Model 417.8112231
Near Harker Heights, TX 76548
Tyler
Job Details: 05/13/2021
Arrived on site for dryer not turning on. Upon arrival I found that the unit was getting 240 V to the outlet and the dryer was in fact turning on and heating up as designed. I then spoke with the customer in more detail regarding the situation and she had stated that American home shield had sent out an electrician and a dryer vent cleaning person and that the electrician told her the outlet was fine but the dryer vent cleaning person had informed the customer that she would need a new power cord due to the power cord melting. upon inspection of the power cord I did find that the right side prong of the power cord did have some small amount of melting damage around it and the prong had a tiny burn mark on it. I then looked inside the outlet and found that the right side prong connector inside the outlet itself is also damaged and falling apart and causing some internal melting around the inside of the outlet at this point if we replace the power cord and electrician would have to come out and replace the outlet first to ensure that the new power cord is not gonna run into the same problems as before. American home shield needs to be notified that it would be recommended for an electrician to come out and replace the power cord and outlet at the same time in order to complete repair. Other than finding issues with outlet and power cord I was still able to test the dryer and found that unit is turning on and heating up as designed and as long as an electrician can get out to make the repairs the unit will be ready for use by the customer once done. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED7800XW0
Near Killeen, TX 76542
Al
Job Details: 05/13/2021
"Arrived on site and inspected F1 and PF on dryer.Confirmed the complaint and found F1 is directly related to the main control.Office to schedule return services when control arrives.Needs more work"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Temple, TX 76502
Tyler
Job Details: 05/13/2021
Arrived on site for washer needing a previously diagnose main control after previous visit with techline on site. Upon arrival I was able to install a new main control and then ran a factory reset on the machine afterwords I put the unit into a manual diagnostics check and was able to fill the tub with water halfway full and then ran a high and low agitation test and found the unit functioning with no odd noises and then ran a drain and spin cycle and verify that the unit is no longer making any odd screeching noises or metal on metal sound. I informed the customer just to notify us if the issue order arise again that way we can call whirlpool techline for further assistance at this point. No leaks before during or after repair call complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/13/2021
Arrived on site for a washing machine with no power. Inspected unit and work area. Found voltage going to the control board and voltage going to the user interface but no display. Replaced user interface panel and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waco, TX 76710
Jonathan M
Job Details: 05/13/2021
Arrived on site for a dishwasher that had a cracked tub. Inspected unit and work area. Confirmed customers complaint and replaced tub. Reassembled unit and ran the unit through an auto test. Found no leaks present during operation and everything was running as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/13/2021
"Arrived on site for a dryer that is tearing up clothes. Inspected unit and work area. The customer advised that she wasn?t sure if the issue was with her washer or dryer but that she?s had two loads that have torn up towels. She advised the first time happened in September and then the second time happened just a few weeks ago. Said that it does not happen on every cycle but only seemingly with towels. She advised that Whirlpool told her to run a load with some pantyhose to see if they caught anywhere and they did not. Disassembled unit and could not find any areas where clothes could snag on or evidence of clothing damage or pieces of clothes stuck anywhere. I did advise the customer that the issue was most likely with her washer not her dryer.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Temple, TX 76504
Tyler
Job Details: 05/13/2021
Arrived on site to install previously diagnosed relay switch. Upon installing switch I was able to verify that the buzzing noise that was occurring was no longer having any effect on the washer and had gone away but I also found that the main control was putting the unit into a flood mode and after waiting 15 minutes I could not get the unit to exit flood mode and then went ahead and put in the new main control back in the unit and reset the unit I found after reassembly and during diagnostics and user mode testing that unit is fully functioning as designed with no buzzing noises or leaks of any kind. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5SHAXNL00
Near Harker Heights, TX 76548
Al
Job Details: 05/13/2021
Arrived on site and inspected water leaking from the ice maker section.Confirmed the complaint and found massive ice buildup on and around the ice maker.I uninstalled it and used my steamer to melt all of the blockage from the unit.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVB0
Near Waco, TX 76712
Jonathan M
Job Details: 05/13/2021
"Arrived on site for a dishwasher that won?t drain and the control panel won?t light. Inspected unit and work area. Found the normal light flashing on and off and not allowing any selections on the user interface. I power cycled the unit and allowed allowed the unit to drain but immediately started flashing the normal button and would not except any further selections indicating a control issue. The customer advised that the unit is constantly filling up with water when not in use. However, she advised thatthe water is murky and smells bad. Checked unit and did not find water dripping into the tub from the valve. Checked drain hose and found it running downhill from the garbage disposal into the dishwasher. I did advise the customer that that will cause the unit to fill with water when her garbage disposal fills up.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near Waco, TX 76712
Jonathan M
Job Details: 05/13/2021
Arrived on site for a refrigerator that won?t except selections. Inspected unit and work area. The customer advised that the unit is making selections but that his unit had gone blank and all power was lost all scepter the UI. He advised that they power cycled the unit and then it continue to do that for a few minutes until it powered on the rest of the unit. I checked voltage going to the UI and found proper voltage. Replaced main control board Failure and tested unit. Unit began working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Waco, TX 76712
Jonathan M
Job Details: 05/13/2021
Arrived on site for a washing machine that won?t drain. Inspected unit and work area. Attempted to place unit in a drain and found the unit not draining. Remove front panel and remove filter. Found filter was clean and plenty of water inside the drum. Check voltage going to the drain pump and found proper voltage. Remove water from the basket and replace the drain pump. Tested unit twice and found the unit filling and draining as designed. Call complete.
We serviced a
GE DISHWASHER
Model GDF630PGM0WW
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/13/2021
"Arrived on site for a dishwasher that is flashing lights and won?t complete a cycle. Inspected unit and work area. Attempted to place unit and service diagnostics and wasn?t able to. Placed unit in a regular wash cycle and then canceled out the cycle to put the unit into a drain. The unit drained out and a soon as I open the door, the dishwasher stopped draining. Upon closing the door of the dishwasher started to drain again. Spoke to CS and was advised that based on my checks, the issue would most likely be with the main control. Went to replace main control and found the main control sent was not the right part. Found a burn mark on the existing main control. See photo.Ordering part and office will need to contact the customer about a return date due to out of stock parts.; ordrng 1 WD21X26186 (CONTROL)"
We serviced a
MAYTAG OVEN
Model MER8800FZ2
Near Temple, TX 76502
Tyler
Job Details: 05/13/2021
"Arrived on site for range needing previously diagnosed knobs and infinite switchs. Upon arrival I was able to disassemble, install new parts, then reassembled unit. After repair I tested the entire cooktop and found full functionality within unit. Call complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2067AEB
Near Temple, TX 76502
Tyler
Job Details: 05/13/2021
"Arrived on site for refrigerator not making ice, or cooling properly per customer complaint. Upon arrival I entered diagnostics on unit and ran the following tests: Test 112 high/low speed voltage- high speed 6.6 volts/4.3 Test 141-72 degrees, test 142-10 degrees, test 144-80 degrees, test 145- 24 degrees.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78703
Luis
Job Details: 05/13/2021
Arrived on site for no cool. Powered unit on diagnosed locked up compressor ordering new compressor. ; ordrng 1 W11025999 (Compressor) and 1 Accessvalve (Access valve) and 1 Nonuvdrier (Non uv drier) and 1 W11131873 (Orion control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Belton, TX 76513
Tyler
Job Details: 05/13/2021
Arrived on site for refrigerator not cooling and building up to much frost in fresh food compartment. Upon arrival customer stated customer had stated they had unplugged the unit earlier in the morning before my arrival and tried to let it naturally defrost. Upon further inspection I found on the p5-1&2 connections that the ffc thermistor was reading 3.3k ohms with the small amount of ice still encompassing it. Also found evap fan scroll running but not fast enough to push air around.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Niederwald, TX 78640
Leonardo
Job Details: 05/13/2021
Arrived on site to replace micro switches and high voltage. Replaced switches and high voltage test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED8630HW0
Near Spicewood, TX 78669
Brandon
Job Details: 05/13/2021
"Arrived on site for customer complaint of loud noise, found rollers, motor, blower wheel and pads were needed, I replaced all parts, unit tested good."
We serviced a
GE WASHER
Model WHDSR109J5WW
Near San Marcos, TX 78666
Robert
Job Details: 05/13/2021
Arrived on job for complaints of water over flow. Found pressure switch not working and timer hard to turn. Replaced both timer and switch.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS3
Near Georgetown, TX 78628
David S
Job Details: 05/13/2021
"Arrived on site for possible sealed system repair. I gained access to the compressor and found it had good voltage and was pumping. I found no refrigerant flowing. I disassembled the unit and punctured the dryer. I found the system empty of refrigerant. I replaced the compressor, evaporator, installed a non uv dryer and an access valve in the compressor. I pulled a vacuum and monitored pressures. I found pressures holding. I put a measured charge into the system and found pressures holding. I reassembled the unit. I tested the unit and found the evaporator forming a good frost pattern. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
David S
Job Details: 05/13/2021
"Arrived on site to diagnose slow trickle from water dispenser. Customer informed us of the trickle and showed us with a cup how slow the flow was. We removed the water filter and installed the water filter bypass and retested the water dispenser, we found water pressure restored. We spoke to the customer and found out they are on a water softener, advised customer that there was no need for a filter while on water softener as it will clog the filter faster. Unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Manor, TX 78653
Matthew
Job Details: 05/13/2021
Arrived onsite for refrigerator water tube. Upon inspection found unit needed inlet tube to filter housing. Will need to order and return. Office to reschedule ; ordrng 1 W11162036 (tube-water) and 1 W11162040 (tube-water)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78738
Brandon
Job Details: 05/13/2021
"Arrived on site for customer complaint of unit not powering on, or not completing cycles at times. Found error codes 2-1 and 5-1 in diagnostic mode, called techline SR# 7730752147 I replaced UI console, unit tested good."
We serviced a
FRIGIDAIRE RANGE
Model FEFL79ECD
Near Killeen, TX 76542
Al
Job Details: 05/13/2021
Arrived on site to install previously ordered part.Removed and replaced the infinite switch and unit tested as designed.Customer satisfied JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78735
Luis
Job Details: 05/13/2021
"Arrived on site for oil that leaked out of evaporator. Replaced evaporator assembly,secured thermistor to correct location on suction line using foil tape and a zip,replaced cover,replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on,low side reading -20 high side reading 0,loud swoosh sound then noise stopped,ran diagnostics test 4 no frost forming on evaporators and pressures reading -20 and 0. Removed filter drier,no refrigerant passing through to drier,attempted to flush system same issue cut discharge tube,found restriction from condenser coil to filter drier
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Waco, TX 76712
Jonathan M
Job Details: 05/13/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced all valve and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Austin, TX 78728
Justin
Job Details: 05/13/2021
"Arrived on site for a wall oven with a UI not responding. Upon further inspection I found the UI buttons not responding and you could utilize the touch screen, but when you tried to start the oven to preheat nothing would happen. I powered the unit off for two minutes at the breaker. After I turned it on it was now responsive. I got the unit into diagnostics mode and found stored error code F6E4 for UI not communicating properly with the control. I am ordering the UI and will return to install the UI and control. Office to reschedule. ; ordrng 1 W11297709 (UI)"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS1
Near Jarrell, TX 76537
Lou
Job Details: 05/13/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested the compressor and found the evaporator not cooling/freezing. Tested the heat valve and it is operating as designed. I placed my gauges on the unit and tested pressures and found them to be at -25/100psi. Attempted to adjust the pressure readings by adding refrigerant and it failed. I dumped the refrigerant and vacuumed the unit for approximately 15 mins then added 5.75oz refrigerant and monitored pressures. Again, the pressure reading was closer to -30/90. While testing the last time, I could hear what sounded like the heat valve leaking while I had the compressor turned on for cooling cycle. I am ordering the heat valve and CNOTE-3 HOUR JOB and will return with all prescreened parts. Office to schedule return service. No water leaks observed during service and unit left turned off for safety. ; ordrng 1 WPW10206473 (Heat valve) and 1 CNOTE (3 HOUR JOB)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/13/2021
Arrived on site to test unit for being too loud. Found drain motor was being loud. Removed drain motor and found garbage disposal was back feeding into dishwasher. Verified check valve still good. Installed high drain loop to prevent back feed. Cleared drain area and tested. Noise is average noise for this unit. No error codes present. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Georgetown, TX 78628
David S
Job Details: 05/13/2021
"Arrived on site to diagnose issue with dryer not drying properly, customer informed that half the time it doesnt dry properly or doesnt dry at all. Utilized the vent testing kit to find improper venting, unit showed good power but bad venting while vent attached and good power and good venting when the vent is not attached, checked blower wheel and lint trap which was unobstructed. Unit is operating as designed, informed customer of the issue being a ventilation issue and that they would need to get it checked out via a vent cleaning service,
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HV0
Near Hutto, TX 78634
Wesley
Job Details: 05/13/2021
"Arrived onsite and found first time use film had not been burnt out of oven, first bake produced the smoke from the factory film burning off."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Pflugerville, TX 78660
Kayman
Job Details: 05/13/2021
"Arrived onsite for washer making squealing noise while in spin. Upon inspection I confirmed the unit sounded very loud in high spin. I inspected the drive system and found gear case oil coming out of the rotor. I rep,aced the gear case and slide. I calibrated and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Jonathan S
Job Details: 05/13/2021
"Arrived on site for dishwasher leaking water. Performed diagnostics mode and monitored test cycle. Found unit leaking from diverter. Removed door and checked steam vent. Was not able to continue test cycle, due to amount of water leaking. Inspected and tested all other major components through resistance and visual. Will need to replace sump assembly to,complete repair. Informed customer that part is on back order and office will contact to schedule when ETA is available. Advised customer not to use until repair is completed. ; ordrng 1 WPW10605057 (SUMP)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5230BDS1
Near Austin, TX 78758
Scott
Job Details: 05/13/2021
"Arrived on site for for smoke coming from the bulb . Bulb had had a small amount of protective covering around lens , due to heat from lamp caused it to smoke a little . Couldn?t find any damage to bulb, lens or wiring . All checked normal. Job complete ."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Austin, TX 78731
David Z
Job Details: 05/13/2021
Arrived on site to install previously diagnosed parts to resolve one burner not sparking. Replaced switch harness to resolve. Tested all burners. Verified all is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Round Rock, TX 78681
Kayman
Job Details: 05/13/2021
Arrived onsite for microwave hood light issues. Upon inspection I found that the hood light is stuck on no matter what setting it is on. I found the customer recently replaced the bulb and this happened. I verified that the bulb they used matches the part number in the schematic. I inspected the harness going from the socket to the control and did not see any visible breaks or shorts. I am ordering a main control (W11182110) and returning with the socket just in case. Office to R/S due to part availability. ; ordrng 1 W11182110 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Kingsland, TX 78639
Cliff
Job Details: 05/13/2021
Arrived on site to replace controls for refrigerator. Replaced ui and main control and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW8230HC0
Near Coupland, TX 78615
Wesley
Job Details: 05/13/2021
Arrived onsite and found coins were causing noises under the impeller. Removed coins to repair noisy washer symptom. No other error codes or symptoms. All checks good. Advised customer. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Taylor, TX 76574
Wesley
Job Details: 05/13/2021
Arrived onsite for issues with load not finishing but always able to complete cycle on cold wash. Checked and valves are filling properly. Replaced control to eliminate possible control function issue.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78727
Justin
Job Details: 05/13/2021
Arrived on site to install previously diagnosed parts. I installed the new motor and capacitor. I then put the unit into diagnostics mode and found stored error codes F7E6 for motor fault. I then ran a diagnostic cycle and it ran through as designed. I then manually activated and actuated spin/agitate. I let it sit on agitate for several minutes and the unit was no longer clicking or skipping around. The unit was agitating and spinning as designed. The shifter was working as designed. No leaks observed at the time of service. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAW3
Near Austin, TX 78731
David Z
Job Details: 05/13/2021
Arrived on site to diagnose dishwasher having issues with rinse aid dispenser. Found the cap cracked on original. Replaced dispenser to resolve. All is working as designed at this time. Call complete.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, TX 78666
Robert
Job Details: 05/13/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78681
Justin
Job Details: 05/13/2021
Arrived on site for an ice maker not dispensing ice. Upon further inspection I found the auger motor rusted and not working at all. I then checked voltage to the motor and found 120V. This indicates a bad motor. I installed the new motor and tested the dispenser. The unit is now dispensing ice. The unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ02
Near Austin, TX 78717
David S
Job Details: 05/13/2021
"Arrived on site to replace, sump dispenser and place Shims for off balance fridge due to unlevel floor, we replaced the sump dispenser and placed the shims and releveled the fridge with the shims in place, unit is functioning as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78746
Kevin
Job Details: 05/13/2021
"Arrived on site and inspected washer and found saved error code for Motor fault set washer into a diagnostic cycle and found agitator is barely moving. Inspected under washer and found actuator arm its not inside cam kit receiver loop. Took one picture. Replaced actuator with truckstock Per service pointer. Washer is now operating properly, job complete w10913953"
We serviced a
KITCHENAID OVEN
Model KMHC319EBS3
Near Austin, TX 78735
Leonardo
Job Details: 05/13/2021
Arrived on site to replace convection fan and sensor and board. Found cabinet hanging and unit only having one screw in. Will need to return with a 2 man ; ordrng 1 Wpw10571554 (Convection fan) and 1 W10821385 (Hardware installation) and 1 2manjob (2 man job) and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Smithville, TX 78957
Matthew
Job Details: 05/13/2021
"Arrived onsite to replace previously diagnosed parts. Replaced control and UI. Ran test 41 mullion heater and unit did not seem to warm adequately. Unit was accumulating condensation above the freezer door, collecting and dripping onto floor. If symptoms persist, recommend replacing horizontal mullion. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78717
David S
Job Details: 05/13/2021
"Arrived onsite to replace bad valve on stacked unit, accessed the valve and found one of the wires cut, replaced valve and now unit is operating as designed. No leaks, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78717
David S
Job Details: 05/13/2021
"Arrived on site to diagnose water leaking from freezer compartment, found that the compression fitting was not seated all the way and the connection was broken. Used double lock that I had on hand W11091654 to fix the issue and made sure the lines were seated correctly, unit is operating as designed with no leaks. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78704
Jacob
Job Details: 05/13/2021
Arrived onsite for unit not freezing in the freezer also to replace feet to the unit. Replaced feet to the unit. Looked at the unit for issue with not freezing. Upon further inspection. Found that the unit has a sealed system issue as the freezer evaporator is not freezing properly.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78626
Tommy
Job Details: 05/13/2021
"Arrived onsite for ice maker not making correct ice. Upon arrival found unit receiving water, recirculating and cooling. However found grid on cutter damaged. Took photo to document. Office to reschedule upon receiving.; ordrng 1 W10919199 (Grid cutter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/13/2021
"Arrived n site for dishwasher not dissolving soap. Inspected unit and work area. Found door rubbing right side of frame. Adjusted leveling feet to correct. Performed diagnostics mode, no faults codes stored. Monitored automatic test cycle and found no water to unit. Measured voltage to inlet valve and found correct. Checked house water valve and found in off position. Turned water on and restarted test cycle. Found dispenser opened and unit washing. Checked heater at end of test cycle. All tested good, no water leaks detected. Spoke with customer on rinse aid, what to expect with drying performance and soap usage with home water softener."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78702
Jacob
Job Details: 05/13/2021
Arrived onsite for doors to unit having damage. Looked at the unit and saw damage to both door. Replaced both doors. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78702
Luis
Job Details: 05/13/2021
Arrived on site for damaged doors found both doors damaged replaced both doors and installed a new nameplate
We serviced a
GE DISHWASHER
Model GDF570SSF6SS
Near Buda, TX 78610
Leonardo
Job Details: 05/13/2021
Arrived on site to test unit for unit not heating. Test unit and found heating error. Cleared error test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Round Rock, TX 78665
Kayman
Job Details: 05/13/2021
Arrived onsite for dishwasher with dispenser not opening and not releasing soap. Upon inspection I found the dispenser door broke and the button missing.No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Leander, TX 78641
Jonathan S
Job Details: 05/13/2021
Arrived on site for refrigerator leaking water from FC. Inspected unit and work area. Found floor damaged in front of unit. Customer not on site to sign waiver. Gained access to to evaporator drain pan and removed ice buildup. Tested drain and found very slow drain. Found drain pan not aligned with drain tube. Adjusted drain pan. Gained access to condenser pan and tube. Line drain with tube. Tested drain and all tested good. No water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Wimberley, TX 78676
Robert
Job Details: 05/13/2021
Arrived on job to replace previously diagnosed part. After replacement of inverter the refrigerator compressor turned on and all fans running. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Austin, TX 78704
Jacob
Job Details: 05/13/2021
"Arrived onsite for unit leaking. put unit in test mode. Saw leaking coming from the valve from inside the unit. Could not get cold water valve from the wall to close. Let customer know to get a hold of maintenance in there building to turn off the water. Maintenance came out and shut off the water. Replaced water valve. When trying to turn back on the cold water from the wall valve. Water started coming out of the top of the valve, closed valve quickly. Let customer know to get maintenance back to do what they can to get the water back on. Took pic of valve. No leaks at this time. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Georgetown, TX 78628
Tommy
Job Details: 05/13/2021
Arrived onsite for ice maker not making correct ice. Upon arrival found unit grid was damaged. Ordering new grid correct grid for this unit is W10919199. Office to reschedule upon receiving.; ordrng 1 W10919199 (Grid)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78746
Luis
Job Details: 05/13/2021
"Arrived on site for n water and door squeaking. Removed evaporator cover found gap between fan scroll and air tower causing water tank to freeze,added sealer in gaps to prevent cold air from migrating out and freezing tank,tested water dispenser working,adjusted door to prevent noise."
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC1
Near Austin, TX 78738
Brandon
Job Details: 05/13/2021
"Arrived on site for customer complaint of unit not heating, found failed element, I replaced element and cleaned out unit, tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Buda, TX 78610
Luis
Job Details: 05/13/2021
"Arrived on site for cooling complaint. freezer temp @24? fresh food above 40 noticed fan pulsating high and low. Gained access to fan assembly disconnected harness found broken pin on liner side of harness called tech support,per tech support
We serviced a
MAYTAG WASHER
Model MVWB750YW0
Near The Hills, TX 78738
Brandon
Job Details: 05/13/2021
"Arrived on site for customer complaint of unit leaking into tub when not in use, I found failed water valve, I replaced valve, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78752
Jacob
Job Details: 05/13/2021
Arrived onsite for unit have a build up of frost and unit making noise. Let tenant know that depending on the noise it will more likely be normal. Checked the freezer door to the unit. The door was very tough to close. Ordered rails to replace. Ordered parts. Office to reschedule.; ordrng 2 WPW10120018 (slide rail (frz))s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Taylor, TX 76574
Wesley
Job Details: 05/13/2021
Arrived onsite and found new style actuator failed and slipping out of position during transition to agitate. This was causing no wash symptoms. Replaced actuator. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, TX 78641
Jonathan S
Job Details: 05/13/2021
"Arrived on site for center burner knob rubbing when pushing on to turned on. Inspected unit and work area. Found valve stem setting lower than the rest. Removed valve and installed new. Tested for possible gas leaks, none found. Assembled unit and tested operation. All tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78751
Jacob
Job Details: 05/13/2021
"Arrived onsite for unit still dispensing water for a few seconds when calling for ice. When tested the ice dispenser it still dropped water for a few seconds while dispensing ice. Called tech line. Recommend to check wires going to the paddles to be sure they are not pinched or damaged. Said to possibly replace both paddles for ice and water. Got sr#7730755585. Pulled UI panel out to check the wires. Pulled and stretched the wires a bit. Put UI panel in again. Tested unit. Ice and water coming out separately at this time. If needed to return, please order both ice and water paddles. No leaks at this time. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Austin, TX 78745
Leonardo
Job Details: 05/13/2021
Arrived on site to replaced left track. Replaced track test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Pflugerville, TX 78660
Kayman
Job Details: 05/13/2021
Arrived onsite for dryer not heating. Upon inspection I found the L1 to L2 was only showing about 1.8Vac while L1 to N showed 120Vac as well as to ground and L2 to N showed 120Vac as well as to ground. I confirmed good continuity on the power cord. I advised the customer would have to have the outlet serviced by a licensed electrician for the unit to work properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Florence, TX 76527
Lou
Job Details: 05/13/2021
"Arrived on site to inspect washer not starting. Upon further inspection, the customer advised that when pressing the start button, the unit wont start and beeps 3 times. I placed the unit in diagnostics showing error code F2E1. Cleared the code and continued with testing. Unit is operating as designed. I placed it back into diagnostics and performed the encoder test and all buttons except the start button functioned properly. I had to press the start button several times before it responded. I contacted techline and spoke to Steve and advised of the complaint, recent services and my findings and Steve recommended replacing the console/UI and provided SR#7730754494.No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ07
Near Hutto, TX 78634
Wesley
Job Details: 05/13/2021
"Arrived onsite and used yoke motor and divider to repair seized and stripped motor shaft, all checks good"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/13/2021
We serviced a
AMANA MICROWAVE
Model AMV2307PFS0
Near Austin, TX 78745
Leonardo
Job Details: 05/13/2021
Arrived on site to test unit for unit not starting. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8000BW0
Near Austin, TX 78745
Kevin
Job Details: 05/13/2021
"Arrived on site and inspected washer and found a small crack on the corrugated black hose that leads from the new valve to the bleach cup. In order to correct this issue a new bleach cup would be needed. Also found left hinge is rusted and visible when bleach cup was removed to examine.
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Driftwood, TX 78619
Leonardo
Job Details: 05/13/2021
Arrived on site to replace manifold. Replaced manifold test unit and unit test good no leaks present at this time.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Kayman
Job Details: 05/13/2021
We serviced a
GE REFRIGERATOR
Model ZISB480DMC
Near Spicewood, TX 78669
Brandon
Job Details: 05/13/2021
"Arrived on site for customer complaint of unit not cooling properly, found failed evaporator fan motor, ordering motor. ; ordrng 1 WR60X10185 (Evap fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FTMS02
Near Austin, TX 78735
Luis
Job Details: 05/13/2021
Arrived on site for no ice. Ran diagnostics on optics failed,replaced optics power cycled unit icemaker ran through a harvest test.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCK25FVSS03
Near Burnet, TX 78611
Cliff
Job Details: 05/13/2021
"Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice bucket frozen over, preventing auger from turning. Thawed bucket and all is working properly at this time. No leaks were found at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYM2
Near Austin, TX 78752
Jacob
Job Details: 05/13/2021
Arrived onsite for unit leaking water during operation. Showed me a video and saw the unit leaking from the sump and motor. Got authorization to replace sump and motor. Replaced part. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Round Rock, TX 78665
Wesley
Job Details: 05/13/2021
"Arrived onsite and replaced icemaker to repair unit not producing ice. Replaced icemaker and tested, unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Austin, TX 78738
Brandon
Job Details: 05/13/2021
"Arrived on site for customer complaint of unit not cooling, found sealed system issue, called techline, they want us to tap the system and check pressures. Ordering filter drier and access valve, SS tech SR# 7730749258 ; ordrng 1 Cnote (SS tech) and 1 WPW10143759 (UVdrier) and 1 W10913906 (Access valve) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB00
Near Pflugerville, TX 78660
Kayman
Job Details: 05/13/2021
"Arrived onsite for refrigerator with ice clumping up on the bin. I found the inlet spraying out of the ice tray causing ice to form solid in the bin. I rep,aced the water tube and inlet valve. I tested the dispenser and ice maker fill. Both tested good and the ice maker inlet is no longer spraying. No leaks detected during time of service. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Kyle, TX 78640
Leonardo
Job Details: 05/13/2021
Arrived on site to test unit for top trim coming up. Advised customer trim is not coming up trim is sitting correctly and theres a gap to let the oven glass vent. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near San Marcos, TX 78666
Robert
Job Details: 05/13/2021
Arrived on job for complaints of not dispensing. Found the drawer very hard to pull out but after a hard tug the bin was able to remove. Found ice blocking bail arm. Removed ice cube and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Burnet, TX 78611
Cliff
Job Details: 05/13/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found communication failure between controls and rc thermistor. Rc harness, hv control, and ui will need to be replaced to complete repairs. .; ordrng 1 W11087438 (Harness) and 1 Authoneeded (Autho needed)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Spicewood, TX 78669
Brandon
Job Details: 05/13/2021
"Arrived on site to replace ice maker, after replacing, unit filled with water and tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78626
Tommy
Job Details: 05/13/2021
"Arrived onsite for doors not being aligned, upon arrival found doors operating as designed, spoke with customer on shutting left before right, found unit freezer handle was miss installed didnt have bolt, used truck stock and tightened handle down. Job Completed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/13/2021
Arrived on site to test unit for fan making loud noise. Found screw hitting blade. Removed screw test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 05/13/2021
Arrived onsite to replace previously diagnosed parts. Found incorrect panel. Need to re order broil drawer panel and return with other parts. Did install oven rack. Office to reschedule.; ordrng 1 W10482110 (panel-drwr)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78717
David S
Job Details: 05/13/2021
"arrived on site to diagnose washer not draining during cycle, Customer informed us that the drain pump did not function correctly once before leaving standing water but since then has worked, tested unit for error codes and found none, put unit into quick diagnostics and unit functioned properly, upon further inspection we found the latch intermittently failing, we replaced the latch and now unit is functioning as designed. Job complete."
We serviced a
GE REFRIGERATOR
Model GFSS6KEXASS
Near Woodcreek, TX 78676
Robert
Job Details: 05/13/2021
Arrived on job for complaints of leaks. Found drain blockage in refrigerator. Cleared drain and test. No additional leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, TX 78628
Lou
Job Details: 05/13/2021
"Arrived on site to inspect refrigerator water dispenser dripping. Upon further inspection, the Custer advised that after they get water from the dispenser, the unit will drip water shortly afterwards. I tested the dispenser several times and towards the end of my testing, I found the water dispenser dripped. I removed and replaced the inlet valve and retested and unit is operating as designed. No water leaks observed at the end from service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bertram, TX 78605
Cliff
Job Details: 05/13/2021
Arrived on site to diagnose a washer that is not cleaning properly. Found actuator out of position preventing unit from shifting out of spin. Reset actuator to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.