We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/18/2022
Arrived on site for continued noises from diffuser. Upon arrival rand diagnostics test to hear all components and all noises sound normal.Previous tech replaced diffuser and customer still not liking noise. Called tech line for assistance. Tech had me check temps and Got 9 degrees in freezer at the time. Tech said with 9 degrees we re good. Tech and I agree that the sounds from the diffuser motor are normal operating sound for this unit. Cannot do a repair to Eliminate sound. Customer will need to call Whirlpool if he has any questions.tech gave Sr# 7733211813
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Elm Mott, TX 76640
Jonathan M
Job Details: 03/18/2022
Arrived on site for a washing machine that wont start cycles. Inspected unit and work area. The customer advised that it will not even fill with water. The customer ran a normal wash cycle and found the agitator spinning but the basket not really catching. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. Checked underneath the unit and found the slider broken. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near West, TX 76691
Jonathan M
Job Details: 03/18/2022
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. I ran the unit through an auto test and could not find any leaks with the unit. I tested the unit twice and could not find a failure. The customer advised the unit was leaking from the door. During one of the test cycles I did notice that the unit was leaning forward into the right which is where he said the unit was dripping from. I did go ahead and adjust the feet on the unit to stabilize and level the unit. Did instruct customer on proper loading techniques as well as refraining from oversuds in. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near West, TX 76691
Jonathan M
Job Details: 03/18/2022
Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. Confirmed the customers complaint and found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and the unit would not recirculate water. Replaced the wash motor and tested the unit. They end it began to work and operate as designed. Call complete period
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near West, TX 76691
Jonathan M
Job Details: 03/18/2022
Arrived on site for a refrigerator that is leaking water from the icemaker area. Inspected unit and work area. The customer showed me where the unit was leaking from and it appeared to be at the back where the fill tube met the filler cup at the icemaker. Checked the filter up and found ice buildup inside the filter of causing the unit to overflow. Steamed out the ice and tested the unit. The unit is working as designed. Did advise the customer on how to fix this for future reference. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76712
Jonathan M
Job Details: 03/18/2022
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirm the customers complaint and check voltage at the terminal block. Found proper voltage at the terminal block. Removed the back cover and checked all heating components. All checked good except for the thermal cut off, which was open. Replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodway, TX 76712
Jonathan M
Job Details: 03/18/2022
"Arrived on site for a washing machine that is beeping and not completing cycles. Inspected unit and work area. The customer had seven videos of what was happening and in the middle of his wash cycles, he was getting a please rotate knob to an available cycle or restart the wash cycle error message. He did advise that the unit normally works and does complete cycles but will intermittently have a few loads that do this and he will have to power cycle the unit to get it to work. I called Whirlpool Techline and spoke to Butch SR# 7733211682. He had me check a ribbon cable at the UI to ensure it was seated properly. I did find that it was properly seated. He then said if that was the case, we would need to order a User Interface. Ordering part and the office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11478526 (UI Fascia)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Georgetown, TX 78626
Gerry C
Job Details: 03/18/2022
"Arrived on site to inspect lights concern, there a service pointer to replace all , LED modules, parts are covered under whirlpool, quoted CX service call/labor 243.83 including tax, CX accepted, replaced all LED modules, working as designed, no water leaks detected during service. SP?W11606409 - Special Project S84638"
We serviced a
JENN-AIR RANGE
Model 88890
Near Georgetown, TX 78628
Gerry C
Job Details: 03/18/2022
"Arrived to inspect element stuck and missing pans. I was able to remove the element and then verify the elements, pans and receptacles require replacement. The parts are not available and require research. contact tech GC for further details. The CX requested the blower switch be replaced and it will require research as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78628
Gerry C
Job Details: 03/18/2022
"Arrived to inspect cooling issues. RC-54, FC-20F and the FC evaporator was frozen. The chamber divider had a large gap at the lower front frame and the RC gasket was not able to conform. The FC gasket also had light gapping. The deformed divider was too far out for me to comfortably correct and I contacted the MFG and spoke with tech Austin. Advised the tech of my findings and then performed a text based photo for their information. SR 7733218582. Unit deemed non-repairable and the CX will be contacted for further instructions."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78626
Gerry C
Job Details: 03/18/2022
"Arrived to inspect noise. I was able to verify the noise in test mode 4, with the compressor and condenser fan both running. When I pulled the unit out, the issue still persisted. I accessed the lower unit and ensured there were no loose items that could cause the issue and the drier was correctly positioned. Internally, I verified the issue was not able to be felt on the refrigerant tubes and there was nothing loose or moving. Test mode 4 with the compressor unplugged and only the condenser fan running did not make the noise and I was able to establish it is the sealed system causing the issue. I could feel a very slight vibration in the back of the cabinet approximately 1/3 from the left and 10 inches above the lower unit cavity. I contacted the MFG tech line, tech Andy. Advised tech of my findings and he had me contact trade care for CX satisfaction issue and verification of warranty. SR 7733158833. I contacted the trade care team and they submitted it for replacement due to CX satisfaction. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Georgetown, TX 78626
Gerry C
Job Details: 03/18/2022
"Arrived to inspect loud noise and burn, tested unit and verified the correct internal cycling temperatures, advised CX on normal sound level and that some scharring of the heater outlet is normal steam dryer, no water supply connected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for dishwasher having standing water. I inspected the unit and work area. I found the unit full of water. I tested the drain pump and found it coming on. I found the water valve weeping into the tub. I tested voltage to the valve while the unit is in standby and found none. The unit needs a new water valve. I installed the new valve and tested th sunlit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
David S
Job Details: 03/18/2022
"Arrived on site for cooktop making a pop noise at the center burner. I inspected the unit and work area. I found the far left knob not causing the unit to spark when engaged. I checked all the other burners and found them working. I found the customer using a Teflon sheet under the burners. I advised that this will restrict air flow and causing yellowing in the flame and the burners not to work efficiently, which can lead to not all the gas igniting and causing it to pop. I am ordering the switch harness. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10475149 (Spark module) and 1 W11561443 (Switch Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for washer staining clothes. I inspected the unit and work area. I pulled the wash plate and found gear case leaking into the tub. I replaced the gearcase and the wash plate. I reassembled the unit and ran a calibration cycle and a diagnostics cycle. I found the unit working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
David S
Job Details: 03/18/2022
"Arrived on site for fridge not dispensing ice. I inspected the unit and work area. I found the water dispenser working. I gained access to the impeller and found it stripped and spinning on its own. I am ordering the motor, impeller, and spacer. The office will reschedule when we have eta on the parts.; ordrng 1 WP63052 (Impeller) and 1 W11378860 (Washer) and 1 W11310391 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for fridge lights being out. I found the fresh food side lights and freezer light out. I replaced the freezer light and found it coming on but the fridge lights not. I replaced the fresh food side lights one by one and found them all needing to be replaced. The lights are now working. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
David S
Job Details: 03/18/2022
"Arrived on site for oven not heating. I inspected the unit and work area. I found the oven light on. I tested the switch and found it not engaging all the time. I found the switch not secured and moving when pushed on. I manually activated the switch and tested the heating elements, when the switch does engage the unit works. I am ordering the latch assembly. I advised the customer to have the unit connected to WiFi and whirlpool application. The office will reschedule when we have eta on the part.; ordrng 1 W10883049 (Latch)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for cooktop grates wobbling. I inspected the unit and work area. I found the left side grate peg missing. I replaced the grate. I spoke to the customer about the grate having a little wobble in it. But once a pot or pan is placed on top the pegs will stabilize it and it wont wobble anymore. I tested all the burners and found them igniting and with good flame patterns. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Leander, TX 78641
David S
Job Details: 03/18/2022
Arrived on site for dryer making a rattling noise still. I spoke to the customer and they stated the noise never went away after the last repair. I inspected the unit and work area. I tested the unit and found it making a noise. I removed the top and front panel. I jumped the door switch and ran the unit. I found the blower housing making the noise. I inspected the housing and found the gasket between the separating plate and the housing completely flat. I used some gasket material I had on hand and replaced the gasket. I reassembled the unit and tested it with a load. I found the unit not making a rattling noise any more. Job complete. This is cover on the warranty from the original repair. Spoke to PR.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, TX 78628
David S
Job Details: 03/18/2022
"Arrived on site for washing machine not draining. I inspected the unit and work area, I found fault code F9e1 long drain, f8e6 water hazard. I ran the drain pump and found it not receiving voltage. I swapped the recirculating pump harness onto the drain pump and still found it not activating. I found the drain pump shorted. I quoted customer for the drain pump and the control. I installed a new drain pump and control. I retested the unit and it is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
David Z
Job Details: 03/18/2022
"Arriced on site to diagnose washer banging around and giving poor wash quality. Ran diagnostics and found F7E6 for motor error. Checked shifter and found shifter disconnected from cam ring. Ordering updated shifter and leveling unit when it's installed, this will resolve all issues. Return visit set for 3/24. ; ordrng 1 W10913953 (Shifter)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Jarrell, TX 76537
David Z
Job Details: 03/18/2022
Arrived on site to diagnose refrigerator with no water dispensing. Ran unit and water just trickled and dripped out. Removed filter and retried. Unit dispensed water aa designed with filter taken out. Advised customer just needs to replace filter every 4-6 months. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
"Arrived on site to diagnose washer that is not draining. Checked unit and found broken wire on the wiring harness going to drain. Attempted to repair wire. Retested and unit was not draining, and is also dripping gearcase oil. Ordering control, harness, pump, gearcase. Office to schedule return visit. ; ordrng 1 W11591637 (Wiring Harness) and 1 W11543998 (Control) and 1 W11423758 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
Arrived on site to install control diagnosed by previous technician. Installed control and ran unit and verified proper function. Unit passed all diagnostic checks. Only saved error code is overload code. Advised customer of proper loading. Adjusted level of unit. Unit working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
Arrived on site to diagnose washer that was not draining or spinning. Ran unit and found error codes for off balance load and overload. Tested drain pump and it sounded weak. Replaced drain pump. Retested and verified good drain. Ran unit in high speed spin and could not verify any abnormal issues with the spin. Unit likely being overloaded and off balance at the residence. Unit tested good and is working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
Arrived on site to follow up on noisy banging dryer. Replaced rear drum seal and installed new rollers / belt. Tested unit and verified it is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
"Arrived on site to follow up on microwave that was recycling during use. Inspected wave guide and mag and found the chassis and mounting panel for the mag and wave guide was significantly bent, allowing RF to leak and cause resets. Called and reported findings to tech Line, unit non repairable due to structural bends. SR 7733076553. Customer advised to contact customer service per tech Line. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6400SB1
Near Temple, TX 76502
David Z
Job Details: 03/18/2022
Arrived on site to install previously diagnosed control to resolve dryer throwing error code. Replaced control and tested. Verified unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Belton, TX 76513
David Z
Job Details: 03/18/2022
"Arrived on site to diagnose refrigerator with no ice production. Cycled unit and could hear valve try and fill, but no water entered icemaker. Removed icemaker and found the fill tube and cup were frozen with a giant chunk of ice. Melted down ice and found the fill hole had Styrofoam in it. Removed blockage and tested. Verified unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78665
Cliff
Job Details: 03/18/2022
"Arrived on site to replace previously ordered parts for refrigerator. Replaced ice bucket, coupling, and chute. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Round Rock, TX 78664
Cliff
Job Details: 03/18/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.
We serviced a
GE RANGE
Model CGS990SET8SS
Near Hutto, TX 78634
Cliff
Job Details: 03/18/2022
Arrived on site to replace previously ordered parts for range. Replaced both bake ignitor and tested unit. Found all is functioning properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Hutto, TX 78634
Cliff
Job Details: 03/18/2022
Arrived on site to diagnose a refrigerator that was making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer fc door may not have been fully closed allowing condensation to freeze around fan motor. No noise was present at time of service and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Hutto, TX 78634
Cliff
Job Details: 03/18/2022
Arrived on site to replace previously ordered parts for range. Replaced burner head and knob and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hutto, TX 78634
Cliff
Job Details: 03/18/2022
Arrived on site to level refrigerator. Set levling legs and made neccessary door height adjustments. All is working properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMO3067UD
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/18/2022
"Arrived on site for customer complaint of sparking inside unit, found burnt magnetron and wave cover. Ordering magnetron and wave cover, . ; ordrng 1 5304514250 (Magnetron) and 1 5304514227 (Wave cover)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/18/2022
"Arrived on site to replace heater under special project, after replacing, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/18/2022
"Arrived on site to replace heater under special project, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MDB4949SDZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/18/2022
"Arrived on site for customer complaint of unit not working and some wires were damaged, I was able to add some wire extensions to the broken wires (water valve wires) cut and splice the extensions in place, unit tested good.
We serviced a
WHIRLPOOL VENTHOOD
Model KHTU765SSS0
Near Austin, TX 78732
Brandon
Job Details: 03/18/2022
"Arrived on site for customer complaint of lights not working, found loose wiring and 1 bulb was bad. After tightened the wiring, unit tested good, customer will have to buy new bulb."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Lakeway, TX 78734
Brandon
Job Details: 03/18/2022
"Arrived on site to change filter and test refrigerator for an issues. I replaced filter, I inspected unit, found all temperatures good, condenser clean, unit working as designed.
We serviced a
LG WASHER
Model WM3900HBA
Near Austin, TX 78738
Brandon
Job Details: 03/18/2022
"Arrived on site to replace door bellow, after replacing, we ran a test cycle, no leaks, tested good,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near San Marcos, TX 78666
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for ice maker only dispensing crushed ice, tested unit found all components of the ice maker are working correctly, solenoid is activating for cubed ice and not for crushed, stated to customer that per owners manual for cube ice normal specification are 70% cubed and 30% crushed, and the opposite for crushed, also advised customer to periodically empty ice bin do to unused ice sticks together causing more the usual crushed ice, unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG DISHWASHER
Model DUB40CWDB5
Near San Marcos, TX 78666
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for water leak, tested unit found sump leaking water, replaced sump, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
GE DISHWASHER
Model GDF610PMJ2ES
Near Lockhart, TX 78644
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for not starting, tested unit found when closing door, and press start would get 3 beeps and nothing will happen switch tested good, replaced control board, all functions returned to normal, control is now sensing closed door, water is filling, ran unit for 10 minutes, unit drains good , no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lockhart, TX 78644
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for water leak, tested unit found a hole in outer tub, will need new tub to continue diagnostics, office to reschedule ; ordrng 1 W10371566 (Tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Lockhart, TX 78644
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for loud noise, tested unit found failed gear case and water leaking from gear case and shorted out the shift actuator, shift actuator did not shift all the way causing damage to belt and cam, replaced parts tested unit unit now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Red Rock, TX 78662
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for not completing cycle, customer stated that after cycle customer stated after cycle completes the clothes is still wet, tested unit found that the water pressure sensor is not reading correctly leaving water at end of cycle,
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Kingsbury, TX 78638
Andrey
Job Details: 03/18/2022
"Arrived on site to test unit for F8E1, tested unit found cold water valve not opening, replaced cold water valve and hot as precautionary tested unit, unit now running as designed,no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kingsland, TX 78639
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS0
Near Georgetown, TX 78626
Wesley
Job Details: 03/17/2022
Arrived onsite and found unit had extremely poor condenser air flow from large accumulation of pet hair from prior owner of home. Removed hair accumulation and sheet of ice immediately began to form properly at the evaporator. Noted to customer that the reservoir drain pump does not operate and the reservoir leaks slowly for a hairline crack. And although these issues are non essential to production at the moment they may become issues in future. No charge due to call back status.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Buchanan Dam, TX 78609
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a refrigerator that is freezing condensation around damper. Found item placement preventing door from closing properly and allowing excess humidity into rc. Adjusted item placement and all is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Buchanan Dam, TX 78609
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker thermistor mount broken and replaced icemaker assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Burnet, TX 78611
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a washer that is making unusual noise. Found bearing failing in unit and tub/drum assembly will need to be replaced to complete repairs. Office to contact extended warranty to check if autho will be provided. If autho is given 2 hours needed for repair and 2 techs also needed.; ordrng 1 W11460604 (Tub/drum)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Temple, TX 76501
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose microwave oven combo with non running microwave. Post power cycle unit throwd an F1E5 error related to the transformer. When testing the unit the interlocks are incredibly hard to get to trigger to even shut off the MW light, and even holding the door closed doesn't get them off. Have to replace the interlocks / harness to begin the repair, and after unit may need an inverter / control board.Ordering harness, transformer, MW control and appliance manager. No eta avail on harness. Office to schedule when we have all needed parts. ordrng 1 W11033422 (Interlock Harness) and 1 W10217711 (Inverter) and 1 WPW10486188 (Microwave Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose refrigerator not dispensing ice. Ran unit and can hear auger motor running. Found that if any pressure is applied, the impeller spins on the auger shaft. Cut off auger shaft and replaced the motor and impeller. Tested unit and verified proper function. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26KF5DS4
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose refrigerator providing very little cooling in either compartment. Checked Temps and found compartments in the 60s. Checked compressor and found its barely warm to the touch, pulling .64 amps, and sounded weak and gurgling. No frost pattern present, drier room temp. Unit has a sealed system or compressor failure. Ordering sealed system parts and autho for AHS. ; ordrng 1 5304475102 (Compressor Kit) and 1 5303918284 (Evap Kit) and 1 TJ90SF8404 (Access Valve, non WP) and 1 Wp10143759 (Dryer)"
We serviced a
JENN-AIR RANGE
Model JES1450FS1
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose range that is not getting to set temp. Ran unit and found it took a long time to heat. Checked elements and found the bake element is bubbled and showing open, causing the failure. Customer wants to replace broil element as well on return visit. Ordered both elements. No eta on 0 stock bake element. ordrng 1 W10779716 (Bake Element) and 1 W11238400 (Broil Element)"
We serviced a
KITCHENAID DRYER
Model KEYS850LQ1
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose dryer that is not running at all. Ran unit and found start just clicks, but isn't running. Checked safety devices and found thermal fuse open. Ordering thermal fuse. Return visit set for 3/23. ; ordrng 1 WP3390719 (Thermal Fuse)"
We serviced a
WHIRLPOOL RANGE
Model WFC130M0AB0
Near Belton, TX 76513
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose range that was not regulating temp on front left burner, customer said burner doesn't come on at all or stays on hot. Found switch for burner burned out. Replaced infinite switch. Retested and verified proper function. Unit working as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
David S
Job Details: 03/17/2022
Arrived on site for cooktop burner not igniting. I inspected the unit and work area I found the front right ignitor missing a piece of the electrode. I replaced the ignitor and reassembled the unit. I tested all the burners and found them working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Leander, TX 78641
David S
Job Details: 03/17/2022
Arrived on site for fridge door falling off. I inspected the unit and work area. I found the center hinge missing a spacer. I removed the doors and replaced the spacer. I tighter the hinges down. The unit is working as designed. No more sagging. Job complete.
We serviced a
GE OVEN
Model JT3000SF3SS
Near Leander, TX 78641
David S
Job Details: 03/17/2022
"Arrived on site for oven not working at all. I inspected the unit and work area. I found the unit powering on and starting to heat but throwing error code f30. I tested voltage to the temperature sensor, I found none. I spoke to the customer about replacing the sensor and control. Reschedule for Wednesday 3/23/22. ordrng 1 WB27X25322 (Control) and 1 WB21X10165 (Sensor)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Leander, TX 78641
David S
Job Details: 03/17/2022
"Arrived on site for console display not working. I inspected the unit and work area. I found the display showing lines through it. I replaced the display, and connected the unit to WiFi. I advised the customer get the whirlpool application and sync the range to it. I tested the unit and found it working properly. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Gerry C
Job Details: 03/17/2022
"Arrived to inspect no ice, FC was at 11.5 F, ice maker housing was 20.5 F. I found the compressor discharge just below 120F, slightly too cool for a sealed system at these temperatures. The unit appears to have a sealed system issue and I will discuss my findings with management. No leaks observed during service. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Leander, TX 78641
Gerry C
Job Details: 03/17/2022
Arrived to inspect no ice. I found all of the wires at the door connector were broken and exposed within the sheath. I quoted the CX for repair and they accepted.No leaks observed during service. Please allow two hours for return service. Tech GC only.; ordrng 1 2hourService (2 Hour Service) and 1 TechGCOnly
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Gerry C
Job Details: 03/17/2022
"Arrived to inspect wet clothes after cycle, inspected gear case and and oil was found on splutch assy. Set it to diagnostics and stored error code 3/2, ran a diagnostics cycle test and basket is badly out of round ordering parts. Office will contact CX to reschedule return service, no leaks observed during service. ; ordrng 1 W11454734 (Gearcase assy) and 1 W11239857 (Belt) and 1 W10752719 (Basket)"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Georgetown, TX 78628
Gerry C
Job Details: 03/17/2022
"Arrived to inspect washer F9E1 code, also set it in diagnostics and had F3E1 F8E3 error codes stored, set it on diagnostics and found pump not properly pumping water out, access back of unit and to access cap filter to check for debris and there was a face mask stuck in the cap filter causing pump not to properly drain, removed stuck debris. Detergent dispenser unit is back flowing water to the automatic detergent and making too much soap suds in wash cycle causing unit to stay locked and staying in flood mode. Reassembled unit, set it on diagnostics cycle and tested good, will require replacement of dispenser assy no leaks observed during service ; ordrng 1 W10862190 (Detergent dispenser) and 1 WPW10247306 (Valve)"
We serviced a
LG DRYER
Model DLE5977S
Near Round Rock, TX 78681
Gerry C
Job Details: 03/17/2022
"Arrived on site to inspect loud noise, disassembled unit and inspected all rollers only one had failed, Installed new part and clean unit, reassembled and tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Round Rock, TX 78681
Gerry C
Job Details: 03/17/2022
"Arrived to inspect not running dishwasher, entered diagnostics and had stored error codes 4-3 and 7-1, proved to motor harness and had continuous voltage, 116 voltage when pilot when engage and and 122 volts when motor had to run. Replaced sump/motor and control board. Set unit to diagnostics cycle, the unit is now operating properly as designed, no water leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waco, TX 76712
Jonathan M
Job Details: 03/17/2022
"Arrived on site for a washing machine that is continuing to drain and is telling the customer to remove the clothes or start a new cycle. The customer had the unit unplugged and immediately upon plug in the unit and the unit went into a drain and the error message popped up. Despite any attempts to remove the error message, the unit would not change the error message. Upon unplugging the unit, found the main control clicking on a relay seven times before powering off. Replaced the main control and tested the unit. The unit ran through an auto test and manual testing as designed. The customer did not have any close to start a new cycle but the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near Bellmead, TX 76705
Jonathan M
Job Details: 03/17/2022
Arrived on site for a washing machine thats making a screeching sound during operation. Inspected unit and work area. The customer advised the unit will complete a cycle but that it seems to be really loud when it starts ramping up into the spin. Tested the unit and confirmed the customers complaint. Checked underneath the unit and found the cam stripped. Replaced the cam and removed the motor to widen the gap for the belt to make sure the belt had a nice firm grip on both motor and cam. Reassembled the unit and ran the unit for an auto test. The unit began to run and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waco, TX 76701
Jonathan M
Job Details: 03/17/2022
"Arrived on site for a dryer that is not displaying. Inspected unit and work area. The customer advised that the unit will turn on and make selections but the lights on the control panel do not illuminate. I did confirm the customers complaint and found the user interface with allow the unit to start any cycle and make the selections as the key tone was beeping but no lights were turned on. Check voltage to the user interface info and proper voltage. Ordering user interface, harness, and control for the repair. The office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11378949 (Console) and 1 W11459337 (UI harness) and 1 W11512506 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Waco, TX 76706
Jonathan M
Job Details: 03/17/2022
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed the customers complaint and attempted to jump the icemaker. Found that the icemaker would not turn. Check voltage to the icemaker and found 120 V. Unfortunately, I did not have any parts on hand. Will need a return with the icemaker and order a Control just in case. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11449482 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/17/2022
"Arrived on site for a washing machine that was clicking and did not finish the cycle. Inspected unit and work area. The customer advised that they believed the same issue was happening again with this washer where it would clear cannot drain. I ran the unit through diagnostics and did not find any stored error codes. Tested the unit in manual high speed agitation and spin. I could not find any fault going back-and-forth between the two. Ran the unit through an auto test and the unit ran as designed. I asked the customer if this had only happened on one load or if it had been happening consistently. They advised that the unit had been working for a full month without any issues and it happened on one load. Thus, they did not try to use it again and called back in. I called Whirlpool Techline and spoke to Adrian SR# 7733203071. He advised that based on my findings, there was nothing we can do at this point on the machine due to inability to replicate the issue. He said that if it only happened on one load, it might have been an issue with the load. He advised to make no repairs at this time. Advise the customer to try different size loads and to see if theres an issue consistently with this unit not being able to finish the cycle. I did advise the customer that if the basket is overloaded or the unit goes off-balance, they may find issues with the unit completing cycles. I did advise them to try to capture it on video and contact us back if further issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Lorena, TX 76655
Jonathan M
Job Details: 03/17/2022
Arrived on site for a refrigerator that is not ceiling properly. Inspected unit and work area. Confirm the customers complaints and found the slides bent specifically more so on the left-hand side. Replaced the slides and tested the unit. The unit began to open and close as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elgin, TX 78621
Joe Z
Job Details: 03/17/2022
Arrived on site for both RC and FC not cooling. Upon arrival found start device clicking. Replaced start device and compressor starts but makes rattling sound and shuts off. Compressor is pulling 8.4 amps. Spoke with PR and determined that unit need new compressor. Unit is a r600 sealed system.Ordering compressor and evaporator and PR will be ordering lockring parts; ordrng 1 W11370574 (Compressor) and 1 W11546692 (Evaporator)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Taylor, TX 76574
Joe Z
Job Details: 03/17/2022
Arrived onsite for unit making lots of noise. Need to order wheel blower. Please contact customer with estimated day for return. Office to reschedule ; O-emld tckt
We serviced a
AMANA RANGE
Model ACR2303MFW4
Near Taylor, TX 76574
Joe Z
Job Details: 03/17/2022
Arrived onsite for heating element not operating. Upon arrival tested all elements and found right rear element was not operating. Test element and there was no continuity. Need to replace right rear element. Replaced right rear element and tested unit. Unit now heats correctly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Taylor, TX 76574
Joe Z
Job Details: 03/17/2022
Arrived onsite for unit NOT WASHING DISHESNOT GETTING ANY WATER. Upon arrival tested unit on diagnostics mode and unit is getting water and washing. Customer said was not able to complete a normal cycle.During series of diagnostics test with no detergent was finding suds. Ran unit on normal cycle and found lots of suds. Found dispenser is leaking rinse aid causing suds issue. Need to order dispenser. All other functions operating as designed ordering dispenser office to reschedule.; ordrng 1 W11032769 (Dispenser)
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS04
Near Round Rock, TX 78664
Joe Z
Job Details: 03/17/2022
Arrived onsite to install previously diagnosed parts. Replaced door latch and tested unit. Preheated unit to 350. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78727
Joe Z
Job Details: 03/17/2022
"Arrived onsite for The ice maker is stuck and cannot be removed, in trying to get it out the front compartment detached. Upon arrival found ice bin was stuck in place by sheet of ice. Removed ice and test water fill on ice maker and found water overflowing to ice bin. Removed ice maker and found debris at bottom of icemaker water receiver and created ice build up making fill overfill. Melted all ice and cleared debris. Tested unit and unit operates correctly. No leaks present at this time.Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26LH5DW0
Near Manchaca, TX 78652
Jacob
Job Details: 03/17/2022
Arrived onsite for unit not cooling. Checked near the compressor and saw there a big start canister for the compressor. Conclusion was that the unit needs a sealed system replacement. Made quote as customer did not want to proceed.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78704
Jacob
Job Details: 03/17/2022
"Arrived onsite for the timer not advancing when used in any option to stop drying. Replaced the timer, and tested the unit for 15min and timer did move. No issues at this time. Unit was covered under warranty, pic of pop in quick pics. Job complete"
We serviced a
MAYTAG WASHER
Model MAH2400AWW
Near Austin, TX 78704
Jacob
Job Details: 03/17/2022
Arrived onsite for unit putting hot water in when California cold. Found that the water lines were swapped. Was able to get to the unit as the tenant was able to remove the door before servicing. Tested the unit. Unit tested good. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78702
Jacob
Job Details: 03/17/2022
Arrived on site for unit not cooling still. Checked the amperage when the start device kicks on. Will get to 9 amps but then would go back to zero. The compressor is locked and not working. Needs a SS replaced and SS is covered by manufacturer warranty. Ordered parts. ; ordrng 1 W10507884 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (Die drier) and 1 W11256565 (Evaporator)
We serviced a
MAYTAG DISHWASHER
Model MDBH969AWS1
Near Austin, TX 78701
Jacob
Job Details: 03/17/2022
Arrived onsite for unit having black or brown water sitting at the bottom of the unit. Looked at the bottom and saw some brownish looking water sitting at the bottom. Found that the garbage disposal was the issue as the water would back up and causing some of the water to run back into the unit. Turned on the garbage disposal to get rid of what ever was clogging the garbage disposal. Ran the unit and unit drained with no issues or water backing up back into the unit. Let customer know to run the garbage disposal to keep the issue from continuing. No leaks at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS2
Near Austin, TX 78703
Jacob
Job Details: 03/17/2022
Arrived onsite for unit not cooling. Customer said that it wasnt cooling a few days ago and now is working with no issues. Could not duplicate the issue. Let customer know to monitor the unit and if it continues to call back as the issue could be related to the HV control.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Austin, TX 78746
Jacob
Job Details: 03/17/2022
Arrived onsite for unit not responding to touch on the control panel. Customer stated that they had issues with the touch panel not responding when trying to turn it on or selecting cycles. Tested the unit and couldnt replicate the issue the customer was having as when touching the panel it was responding with no issues. Called tech line to report findings. Said to let customer know to monitor the unit if it continues to callback. When returning to order the control panel and check for voltage incase polarity is wrong causing the ACU to not respond properly. Spoke with drew got sr#7733205778. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78733
Jacob
Job Details: 03/17/2022
Arrived onsite for the top freezer door possibly not closed correctly as some frost buildup at the top has occurred. Said that the customer had moved the hinges on purpose for the door to swing the other way. Looked at the door and went ahead and moved the hinge back a bit up top to get the door a little more leveled. The door closed with no issues and sealing perfectly. Did let someone know that the door May a bit of play when moving the door a bit as it is normal and nothing to be alarmed about. No issues at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Austin, TX 78749
Jacob
Job Details: 03/17/2022
"Arrived onsite unit not making ice once again. Tested the unit and unit would not fill with water when forcing harvest. Found that the water is coming through the water line but not through the door. Need to order a new freezer door. Ordered part. Office to reschedule as part needs authorization before returning. ; ordrng 1 LW11026429 (FR door), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED9400SZ2
Near Austin, TX 78749
Jacob
Job Details: 03/17/2022
"Arrived onsite for unit not heating. Tested the unit and it would not heat. Checked all fuses and the element and all checked good. Upon further investigation. Found that the wires at the back of the unit on the terminal block were incorrect, correctly re wired the terminal block, checked the voltage and saw it was only getting 120v. Let landlord know to get the voltage corrected will need an electrician to fix the power. No other issues at this time. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78729
Justin
Job Details: 03/17/2022
"Arrived on site to install previously diagnosed parts. I installed the door, tub, heater, and sump. Upon swapping parts I found the middle rack right side adjuster broken. I am ordering one to return and install. Office to reschedule. Return tech to properly test the unit in diagnostics mode before leaving. ; ordrng 1 W11561080 (Rack Mount (front right side)) and 1 Research (Screw for rack mount)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78759
Justin
Job Details: 03/17/2022
"Arrived on site for a dishwasher with an unresponsive UI. Upon arrival the customer stated that the UI would not turn on or light up at all. They tried cycling the power to it but it never worked. I tested the unit and found it responsive. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key. I then ran a test cycle and found it ran through as designed. I informed the customer on my findings and that we could replace the UI for prevention, but at the time of service it was running as designed. The customer declined any repair.
We serviced a
KITCHENAID COOKTOP
Model KECD867XSS02
Near Austin, TX 78750
Justin
Job Details: 03/17/2022
"Arrived on site for a cooktop with the middle back burner not working. I tested the unit and found the back dual burner not heating at all. I tried to remove and service the unit, but found two technicians will be needed. I informed the customer that additional fees are applied for a second tech, and that it is most likely the switch or burner itself failing. The return techs to further diagnose and adjust quote as needed. Office to reschedule.; ordrng 1 2TECHS (2 TECHS)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Austin, TX 78750
Justin
Job Details: 03/17/2022
Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I ran it for several minutes while monitoring temps with my thermocouple and found it running as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS00
Near Austin, TX 78750
Justin
Job Details: 03/17/2022
Arrived on site to install previously diagnosed parts. I installed the new hotplate and found the error code still present. Due to this I installed the new module and then configured the unit. I found the F47 error still occurring. I found that the display had failed upon swapping the new module. I replaced the display and then configured the unit again. I tested each hotplate with the proper induction pans and the unit was now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Austin, TX 78759
Justin
Job Details: 03/17/2022
Arrived on site to install previously diagnosed parts. I installed the glides and then tested the unit. The drawer is working as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Austin, TX 78731
Justin
Job Details: 03/17/2022
"Arrived on site for a dishwasher leaking. Upon arrival the customer pointed out several spots of floor damage from the leaks. I put the unit into diagnostics mode and found stored error codes F10E3 for drying fan error, F9E1 for diverter cant find position, F9E2 for diverter stuck on, and F6E1 for low or no water. I then ran a diagnostics cycle and found the vent fan not turning on. I could not replicate a leak, but I found the water never transitioned through the different wash arms. Upon further inspection I found signs of water under the diverter. I ran the unit again and tested voltage at the vent. I found it good, but the vent was still not functioning. This indicates a faulty vent and sump/motor. I advised them to not run the unit until repaired. I am ordering the vent and will return with the sump to install. ; ordrng 1 WPW10469574 (Vent)"