Service History 476

Near Buda, TX 78610
Richard
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for the refrigerator door not closing properly and not cooling properly. During testing found that the hv control board is not working correctly. It takes a minute for the lights to come on when opening the door and it takes a minute for the lights to go off after closing the doors. Also found that the ice maker front heater not working properly causing condensation. Will need to replace UI, hv control, heater. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 WPW10553630 (escutcheon)"
Near Austin, TX 78729
Paul
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW5700AC0 Arrived onsite for a washer making a very loud noise but it is working. I found the driven belt pulley nut loose and the pulley rubbing on the belt guard. I also found the leveling feet screwed all the way in the chassis causing the belt guard to hit the floor with a heavy load. I tightened the nut and adjusted the leveling legs. We put a heavy load in the unit and tested it. The unit sounds normal and is working as designed. Call complete.
Near Buda, TX 78610
Robert
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on job for complaints of leaking from cold water valve. Found gasket for supply hose damaged. Customer had spare gasket. Replaced gasket and test connection, no leaks."
Near Austin, TX 78746
Luis
Job Details: 10/27/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for cooling issue. Found evaporator fan not running,good voltage to fan 120vac diagnosed a defective fan motor. Replaced fan motor powered unit on fan powered and starting cooling down."
Near Austin, TX 78727
Paul
Job Details: 10/27/2020
DISHWASHER KITCHENAID KDTM604KBS0 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the main control and tested the machine in diagnostics. The unit completed the cycle and worked as designed. Call complete.
Near Austin, TX 78739
Richard
Job Details: 10/27/2020
WASHER ELECTROLUX EFLS627UTT Arrived onsite for the washer leaking from dispenser drawer. Replaced dispenser drawer and adjusted washer front legs for leveling. Washer tested good no leaks detected complete.
Near Wimberley, TX 78676
Andrew
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW8040DW0 Arrived on site to test unit for loud noise while operating. Found slight gearcase oil on noise damper and surrounding area. Verified noise was coming from gearcase. Needing gearcase to fix issue. ; ordrng 1 W11455453 (GEARCASE)
Near Austin, TX 78758
Scott
Job Details: 10/27/2020
REFRIGERATOR IKEA IX7DDEXDSM01 Arrived on site for no ice . Ran diagnostics. Got lost home error code . Replaced icemaker . All checked normal . No water leaks detected at time of service . Job complete .
Near Meadowlakes, TX 78654
James
Job Details: 10/27/2020
DRYER MAYTAG MEDX655DW0 Arrived on site and tested operation. Found unit not venting properly and holding on to heat in drum. Found very little lint in unit and vent hose to wall. Vacuumed lint from unit and recommended customer have vent from wall to roof line cleaned. Job complete
Near Wimberley, TX 78676
Andrew
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on site to replace parts from previous diagnosis. Replaced RC door and noticed gasket not sealing properly still. Leveled unit and issue went away. No leaks detected. Job complete.SR#7728175133
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/27/2020
OVEN WHIRLPOOL KEBS209ESS00 "Arrived on site for LOTS OF BURNED WIRING, DIFF CO DIDNT MAKE REPAIRS. COMPLETELY DIED, NO POWER ANYMORE- FRIED COMPLTLYNo power to oven at all. Inspected wiring at the control boards and found three wires with coating removed exposing wire. Oven was getting proper voltage. We will reach out to the warranty company for the following: W10632452 (main harness), W11157221 (sensor harness), WPW10545291 ()fuse), W11179310 (control w/pwr), W10801665 (control) , W11245567 (blower), W10588749 (console), WP4449751 (thermostat) , Parts total ; ordrng 1 W10588749 (AUTHO panl-cntrl) and 1 W10632452 (AUTHO harns-wire) and 1 W10801665 (AUTHO cntrl-elec) and 1 W11157221 (AUTHO harns-wire) and 1 W11179310 (AUTHO cntrl-elec) and 1 W11245567 (AUTHO blower) and 1 WP4449751 (AUTHO thrmst-fix) and 1 WPW10545291 (AUTHO fuse-thrml)"
Near Austin, TX 78731
Luis
Job Details: 10/27/2020
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site for drainage issues. Ran diagnostics water draining from unit,found excessive food particles in bin,diagnosed plumbing issues water is back flowing in unit from house plumbing. Customer will need a plumber uploaded picture of food particles to SD-Mobile"
Near Kyle, TX 78640
Richard
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW8500DW4 "Arrived onsite for the washer not working properly. Ran diagnostics and found error codes F6E3,F6E2 communication errors. F0E4 water valve temperature. Replaced console, control, water valve and calibrated washer and washer tested fine and no leaks detected complete"
Near Lakeway, TX 78734
David Z
Job Details: 10/27/2020
RANGE JENN-AIR JGRP436WP02 "Arrived on site to diagnose range that consistently pops breaker and panel darkens out. Checked control panel and found loose connection at control board. Reseated board connections. Found unit is wired into a kitchen GFCI which is the cause of the breaker popping. Per installation guide and conversation with tech line, Sr7729134504, unit should be wired on its own circuit with normal breaker. Unit should not be wired into a gfci or arc fault. All is now working as designed. Call complete."
Near Bee Cave, TX 78738
Brandon
Job Details: 10/27/2020
DRYER SAMSUNG DV40J3000EW/A2 "Arrived on site for customer complaint of dryer not heating, found failed heating element, I replaced heating element, unit tested good.
Near Austin, TX 78756
Scott
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer not spinning clothes dry . Ran diagnostics no error codes did find tub would shudder sometimes . Also customer had complaint about leaking .ordering dispenser and main control . No water leaks detected at time of service. Please call to set return.; ordrng 1 AUTHO and 1 W11465532 (DISPENSER )
Near Austin, TX 78732
David Z
Job Details: 10/27/2020
REFRIGERATOR KENMORE n/a
Near Austin, TX 78730
David Z
Job Details: 10/27/2020
RANGE JENN-AIR JJW9830DDP "Arrived on site to diagnose oven that had a contact service message. On arrival found contact service message and phone number. Was able to hit back and leave menu. Put in diagnostic mode and checked codes. There were 0 saved faults. Reset control from menu and tested all functions. All functions are working and did not throw any faults. Retested bake and broil for both elements and both are working properly. Could not verify or duplicate a failure. Customer said message came on overnight not while in use. All appears to be working at this time. Advised to follow up if error duplicates. All is working as designed.
Near Austin, TX 78738
Robert
Job Details: 10/27/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived on job for complaints of not locking. Found the latch not responding. Replaced latch and washer working properly. No leaks detected at time of service.
Near Austin, TX 78745
Jacob
Job Details: 10/27/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived onsite for unit not drying clothes. Tested unit. Found that unit is working as designed. Checked voltage, was getting 240volts. Checked temperatures to unit. Was getting 120-130 degrees F. Called Techline to report findings. Said that the unit may have issues not heating up properly because there may be a clog in the wall for the air not to be able to dry properly or the amount of clothes is too much. In other modes the clothers may not be big enough for the clothes to hit the moisture sensor to keep the drying process going. Got sr#7729135782. No issues at this time. Job complete"
Near Austin, TX 78758
Scott
Job Details: 10/27/2020
WINE COOLER KITCHENAID KUWR204ESB0 "Arrived on site ,replaced door front and badge .job complete ."
Near Austin, TX 78731
Kevin
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Arrived on site and found ice guide has broken, replaced it and it will now dispense properly, job complete"
Near Round Rock, TX 78664
David S
Job Details: 10/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for wall oven display randomly changing screens. I inspected the unit and work area. I found no fault codes in diagnostics. I found the unit connected to WiFi and the customers whirlpool app. I watched the display and it changed screens like someone is pushing buttons. I power cycled the unit and found the display still changing screens on its own. I am ordering the console W11296171 to complete the repair, and the control just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W11296171 (console)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for Dispensing running but no ice come out.Tested ice maker with dispenser. Both ice and water was functioning properly. Placed in diagnostics and ice maker motor showed faulty in ice harvest step. Replaced ice maker motor and tested again. Both ice and water dispenser working as designed. No leaks detected. Job complete.
Near Austin, TX 78703
Wesley
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found customer concerned with veggies freezing in deli drawer. Advised that bottom drawer is to be used for meat and cheese type food only and the produce must be dry and tired higher in the fridge.
Near Austin, TX 78717
Kayman
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived onsite for refrigerator making loud noise. Upon inspection. Found the condenser line was rubbing against the condenser fan blade causing the noise. I moved the line over about 2 inches and it is no longer making the noise. Job complete.
Near Austin, TX 78757
Scott
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for evap in fresh food freezing over . Found drip pan bowed . Following service pointer on pan. Ordering evap cover ,fan with harness , screws and evap tie straps . Also will need to change UI and control . No water leaks detected at time of service. Please call to set return .; ordrng 2 2185788 (clamp)s and 4 67006425 (screw)s and 1 AUTHO and 1 SHIMSFOREVAPDRIPTRAY and 1 W11033168 (harns-wire) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap)"
Near Austin, TX 78728
Paul
Job Details: 10/27/2020
RANGE KITCHENAID KSEB900ESS3 Arrived onsite for a range with an F2E1 error. I removed the error and tested. The F2E1 reappeared. I changed the control panel and tested. The unit is working as designed. Call complete.
Near Burnet, TX 78611
James
Job Details: 10/27/2020
VENTHOOD WHIRLPOOL KVWB606DSS1 Arrived on site and attempted to remove blower to replace. Found blower jammed and unable to remove to replace. Customer is going to have general contractor correct installation so that blower can be replaced. Left blower with customer per request. She will contact us of contractor is unable to remove motor after removing hood
Near Bartlett, TX 76511
Tyler
Job Details: 10/27/2020
DRYER GE GTD65GBSJ3WS Arrived on site for dryer that needed a new primary control board. After installing the new board and then programming it to the gas dryer I was able to retest the unit and verify that the unit power is on and heat as needed and is now functioning as designed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for customer complaint of unit not washing, found error code 4-3 in diagnostics mode, found failed wash motor, I replaced wash motor, unit tested good. Called Tech Line SR# 7728378119"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 "Arrived on site for microwave display lights going out. Inspected unit and work area. Found on left side of LED lights partially out in that showing correct numbers. Will need to replace UI. ; ordrng 1 WPW10660608 (UI)"
Near Jonestown, TX 78645
Lou
Job Details: 10/27/2020
WASHER GE GUD24ESSMWW "Arrived on site to inspect washer filling with water when not turned on. Upon further inspection, I pulled the unit out (stackable) and found where the hot water hose at the valve had been leaking as per evidence of oxidation on the hose connector. I tested the valve and found the hot water valve open. I removed and replaced the valve and placed new hoses on the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Lakeway, TX 78738
Brandon
Job Details: 10/27/2020
DRYER MAYTAG MED6630HC1 "Arrived on site for customer complaint of unit not heating on sensor dry, No error codes in diagnostics mode, I cleaned off moisture sensors, and tested unit with wet rag on moisture sensors, unit tested good."
Near Austin, TX 78728
Paul
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for a microwave/oven combo with the microwave not heating. I found the actual problem was the microwave would not do anything. I found the cavity light out. I found the 20 amp fuse blown. I visually inspected components and couldn’t see anything obvious. I replaced the fuse with one from truck stock. I found the cavity lamp transformer energized all the time and the lamp not working.
Near Buda, TX 78610
Jacob
Job Details: 10/27/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for unit not responding when turned on after washing a load. Customer showed video of the unit lit up but not responsive when trying to change options for washing or the start button not responding. Said they had to leave it unplugged for 2 days before using again. Called Techline. Got sr#7729139867. replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 10/27/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. The unit is now working as designed and no leaks were detected during time of service. Job complete.
Near Austin, TX 78739
Richard
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived onsite for the dishwasher lower spray arm is broken. Replaced lower spray arm and heating element and dishwasher tested fine and no leaks detected complete
Near Georgetown, TX 78633
Tyler
Job Details: 10/27/2020
REFRIGERATOR GE GSL25IGREBS Arrived on site for refrigerator Not cooling. Upon arrival customer stated that they noticed the past couple weeks the unit felt like it was not cooling properly and after inspecting the freezer evaporator coil I found that the unit had a defrost issue and had too much ice build up after checking in and diagnosing the heater by the board and defrost thermostat I found that the thermostat as well as the defrost heater were both broken not allowing it to defrost when it needed to. ; ordrng 1 WR50X10068 (BIMETAL THERMOSTAT) and 1 WR51X10055 (DEFROST HEATER )
Near New Braunfels, TX 78130
Noah D
Job Details: 10/27/2020
REFRIGERATOR AMANA ASI2575GRS02 "Arrived on site to inspect fridge for not cooling, upon inspection found the diagnosis from previous tech correct, spoke with Techline to document issue.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/27/2020
REFRIGERATOR KENMORE 106.577127 "Arrived on site for refrigerator making high pitch sounds. Inspected unit and work area. Measured temperature in RC at 47° . Measured in FC and found at 0°. Removed diffuser and measured resistance on both thermistor. Gained access to to evaporator and found good frost pattern and found work as designed. Checked air baffle in fezzes for blockage. Removed diffuser and found damper loose and not connected to motor. ; ordrng 1 WP2301101 (DIFFUSER )"
Near Kingsland, TX 78639
James
Job Details: 10/27/2020
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site and installed new ui. Tested operation and found unit working properly. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/27/2020
DISHWASHER KITCHENAID KDTM354ESS2 "Arrived on site for customer complaint of upper rack falling off, found broken adjusters. I replaced adjusters. Unit tested good."
Near Belton, TX 76513
Al
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and inspected dishwasher (not drying).Ran diagnostics test mode and found the unit fils, washes, drains and dries as designed.Advised the customer the inside of the unit is plastic and plastic doesn’t absorb heat like the stainless steel tubs do.Unit preformed properly.Job complete"
Near Killeen, TX 76541
Al
Job Details: 10/27/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and inspected dishwasher not draining.Confirmed the complaint and found the drain pump metal chopper pieces broke off of drain pump causing the unit not to drain.Removed and replaced it and reassembled and unit tested as designed.No leaks.Job complete
Near Killeen, TX 76541
Al
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and inspected refrigerator not cooling.Freezer section was at proper temperature.Refrigerator section had a massive ice buildup behind the deli drawer causing the deli drawer not to close properly.Defrost waiver signed by customer.Returning with all previously ordered parts.Needs more work.;
Near Austin, TX 78738
Robert
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on job to replace previously diagnosed parts. After replacement of icemaker it filled with water as normal. No leaks detected at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 10/27/2020
OVEN KITCHENAID WOS51EC0AS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the thermal fuse and TOD failures, I removed and replaced both parts and tested. Unit is operating as designed.
Near Round Rock, TX 78681
Tommy
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher lower arm, having fallen on heating element. Found arm was not locked in and was destroyed. Replaced arm and tested unit and diagnostics unit tested good no signs of leaks detected during service."
Near Austin, TX 78738
Brandon
Job Details: 10/27/2020
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for customer complaint of broken dispenser, I found dispenser broken again, I replaced dispenser, unit tested good."
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to replace float from previous diagnosis. Replaced float, tested unit, unit works good. Customer said contractor was going to properly secure unit once repair was made."
Near Austin, TX 78751
Matthew
Job Details: 10/27/2020
WASHER WHIRLPOOL WFC7500VW2 "Arrived onsite to replace previously diagnosed parts. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Georgetown, TX 78633
Cliff
Job Details: 10/27/2020
WASHER LG WM2277HS Arrived on site to replaced door boot customer provided. Replaced boot and tested unit. Found all is working properly at this time. No leaks were found after services was performed.
Near Georgetown, TX 78628
Cliff
Job Details: 10/27/2020
DISHWASHER JENN-AIR JDB9000CWP3 Arrived on site to diagnose a dishwasher with upper rack rail broken. Found right side track separated. Replaced rail and tested unit. All is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/27/2020
ICE MACHINE WHIRLPOOL WUI75X15HB00 "Arrived on site to inspect icemaker for not operating, upon inspection found the icemaker overflowing, replaced recirculating pump and drain pump, all functions returned. Complete"
Near Austin, TX 78756
Jacob
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Arrived onsite for unit not giving good pressure when dispensing water and ice cubes looking hollow. Tested unit. Hear the water line sputtering and unit not putting out a steady flow of water. Removed water filter. Tested unit. Pressure and noise returned to normal. No leaks at this time. Job complete
Near New Braunfels, TX 78133
Andrew
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to test unit for ice maker not producing. Fill tube heater ohm good. Ran service test 66(fill tube heater)good. Test 79(ice bin switch state)- good. Left and right door switch state tested good. Found ice maker not responding when put into diagnostics. All other functions tested good. ; ordrng 1 W11099789 (icemaker)
Near Harker Heights, TX 76548
Al
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL ED5PVEXWS06 "Arrived on site and inspected side by side refrigerator not cooling.Confirmed the complaint and found the compressor would click (amp reading 10.87 and would drop to .08)Condenser fan, evaporator motor were operating.72 degrees in both compartments.Used Skype thread to document steps taken for diagnoses.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/26/2020
WASHER WHIRLPOOL WTW8000DW4 "Arrived on site for: Visibly Failed, Broken or Missing Parts - PRE-ID LidUpon inspection found top left glass and molding separating. Removed damaged lid and installed new lid. Placed in cycle to ensure lid locks upon drum spin. Washer operating as designed.
Near Austin, TX 78734
Brandon
Job Details: 10/26/2020
REFRIGERATOR KITCHENAID KSSC48QVS04 "Arrived on site for customer complaint of unit not dispensing ice, found guide on ice shaft kept moving out of position, I replaced shaft, unit tested good."
Near The Hills, TX 78738
Brandon
Job Details: 10/26/2020
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site to replace door liner and inner door, after replacing, unit tested good."
Near Leander, TX 78641
Jonathan S
Job Details: 10/26/2020
DRYER WHIRLPOOL WED8500DC3 "Arrived on site to install previous diagnosed parts. Removed failed wire harness, cutoff and thermistor. Vacuum lint from dryer. Assembled unit and tested operation. All tested good.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/26/2020
WASHER WHIRLPOOL CAE2745FQ1 "Arrived on site to inspect washer for not operating, per last tech I switched latch and all functions returned. Complete."
Near Austin, TX 78754
Matthew
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived onsite for refrigerator led lights out and dim. Replaced led module but module would not respond. Re installed original part and did turn on. Replacement module is defective, will need to order again. Office to reschedule. ; ordrng 1 W11043011 (module)"
Near Georgetown, TX 78628
James
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site and found middle spray arm has failed. Installed new and verified operation. Unit tests good. Job complete
Near Killeen, TX 76541
Tyler
Job Details: 10/26/2020
WASHER WHIRLPOOL CAM2742TQ3 Arrived on site for washer that we feel would not do anything else.
Near La Grange, TX 78945
Andrew
Job Details: 10/26/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to test unit for not finishing or starting wash cycles. Found error code F8E1. Found cold water valve would intermittently responding. Verified every time I turned cold water valve on it was getting proper voltage. Replaced inlet valve, erased error code, tested unit, unit works good. Ran diagnostics perfectly. Unit is operating as designed. No leaks detected. Job complete."
Near Buda, TX 78610
Richard
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRF954CIHB00 Arrived onsite for the refrigerator freezer leaking water. During testing found that the evaporator drain pan is leaking. Will need to replaced drain tube and funnel. Customer also had a complaint about the ice maker ice clumping up. Found that the ice maker is leaking water into the ice bin causing the issue. Will need to replace ice maker. Ordering parts and office to schedule ; ordrng 1 W10503218 (funnel) and 1 W11099789 (icemaker) and 1 W11252097 (extension)
Near Pflugerville, TX 78660
Cliff
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site to diagnose a refrigerator that is forming ice in the freezer compartment. Tested unit and found door sitting too low not allowing gasket to meet cavity properly. Adjusted door position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78735
Kevin
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and inspected refrigerator and found icemaker is leaking. Replaced icemaker and cycled it and the new one filled properly without leaking. Job complete
Near Del Valle, TX 78617
Matthew
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived onsite for refrigerator leaking from valve. Upon inspection found water tube line to tight putting pressure on the valve connector causing leak. Adjusted tube reconnected tube to valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Austin, TX 78703
Jacob
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 "Arrived onsite for unit not having any power. Checked voltage from outlet, voltage was correct at 120v , also checked to the unit. Voltage correct again 120v. Could not change out any parts to the unit. Parts sent with were not the correct parts for the unit. Re ordered parts with correct model and serial. Office to reschedule. ; ordrng 1 W10834770 (harns-wire) and 1 W10913613 (cntrl-elec) and 1 W11024091 (console)"
Near Austin, TX 78759
Wesley
Job Details: 10/26/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite and was advised that unit would turn the light on intermittently. Like a slow connection at the control or spotty relay. Ordering control. Office to reschedule. ; ordrng 1 W11122560 (cntrl-elec)
Near Leander, TX 78641
Kayman
Job Details: 10/26/2020
WASHER WHIRLPOOL MVWB835DW0 "Arrived onsite for washer leaking from back left side, upon inspection I found a stored error code for off balanced load. I accessed the water inlet valve and ran a diagnostics test. Immediately the valve started spraying water out and I could see a rust line where the water had been running out.The washer is now working as designed and no leaks were detected during time of service. Job complete."
Near Austin, TX 78748
Richard
Job Details: 10/26/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave exterior light not working. During testing found that the wrong bulb was installed. Replaced bulb with the right one and issue was not resolved. Replaced control panel and issue was not resolved. Checked for power going to the light socket and while turning the light on and off found no voltage going to socket will need to replace main control board. Ordering parts and office to schedule ; ordrng 1 W10892389 (cntrl-elec)
Near Georgetown, TX 78633
Tyler
Job Details: 10/26/2020
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site to install previously diagnosed bake element. After installing necessary part as able to retest the unit and verify that it would go past the 240° and up to the preheat attempt that it was selected to. Unit now functioning as designed call complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/26/2020
OVEN WHIRLPOOL WFE525S0JS0 Arrived on site for cooktop having scathes. Inspected unit and work area. Identified scratches. Removed damaged cooktop and installed new. Tested operation. All tested good.
Near San Marcos, TX 78666
Andrew
Job Details: 10/26/2020
MICROWAVE WHIRLPOOL AMV2307PFS-3 Arrived on site to replace parts from previous diagnosis.Job complete.Sr#7729120684
Near Georgetown, TX 78633
James
Job Details: 10/26/2020
DISHWASHER WHIRLPOOL KDFE104HBL1 Arrived on site and tested operation. Found no faults in memory and all functions test good. Found rinse aid dispenser empty and recommended filling to aid in drying. Instructed customer on best practices for optimal drying with new H.E. Dishwashers. Unit operating as designed. Job complete
Near Georgetown, TX 78628
Tyler
Job Details: 10/26/2020
OVEN WHIRLPOOL W0D51EC0AS01 Arrived on site for wall oven that would not turn on after Self cleaning feature was used. Upon arrival there was no power to the unit even though the breaker is on so I disassembled and checked the thermal fuse that protects the motherboard in the front and found that it had a broken internally and lost continuity. After disassembling the unit further I also found at the lower ovens TOD sensor Had also internally broken and lost continuity. After installing both parts and getting customers approval I retested the unit and found that both ovens are now preheating to 350 just fine and there are no error codes or anything else indicating any other issues. Call complete
Near Cedar Park, TX 78613
Lou
Job Details: 10/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the error code F8E0 and the console not responding properly, I removed and replaced the blower and console (UI) and tested. Unit is operating as designed. I provided the SAID# and model/serial numbers to the customer to set up WiFi if they choose to do so. Job completed."
Near Austin, TX 78737
Leonardo
Job Details: 10/26/2020
VENTHOOD GE ZV750SY4SS Arrived on site to test unit for light or fan not working. Test unit and found unit getting power but not responding ordering new control board and display assembly office to reschedule. ; ordrng 1 NEEDAUTHO (NEEDS AUTHO) and 1 WB27X10553 (CONTROL BOARD) and 1 WB27X10620 (DISPLAY CONTROL ASSEMBLY )
Near Austin, TX 78756
Leonardo
Job Details: 10/26/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived on site to test unit for unit not draining correctly and white spots on dishes and tub. Found heating element covered in white residue. Will order new heating element office to reschedule ; ordrng 1 W11412298 (HEATING ELEMENT )
Near Dripping Springs, TX 78620
Robert
Job Details: 10/26/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job to replace previously diagnosed parts. Ordered correct color. ; ordrng 1 W11296171 (CONSOLE )
Near Georgetown, TX 78633
James
Job Details: 10/26/2020
REFRIGERATOR FRIGIDAIRE FFHS2611LBNA Arrived on site and tested operation. Found ice maker failed mid harvest. Jump started ice maker and it began to cycle. Found heater not coming on and ice maker leaking after filling. Installed new ice maker and tested operation. Unit tests good. Job complete
Near Austin, TX 78728
David Z
Job Details: 10/26/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to diagnose cooktop that has low flames on rear. Found left rear burner head rusted on bottom causing issues. Adjusted valve on right burner and replaced left burner head and retested. Unit is now working as designed. Call complete.
Near Austin, TX 78739
Luis
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for loud noise. Ran diagnostics,freezer fan powered no odd noise,ran ice box fan and fresh food fan same no odd noise during operation. Ran icemaker harvest test passed,ran fill test passed. Changed freezer setting to see if it prevents any of the fans from freezing"
Near Austin, TX 78752
Richard
Job Details: 10/26/2020
REFRIGERATOR FRIGIDAIRE FFTR2131QE0 Arrived onsite for the refrigerator not cooling. During testing found that there is a sealed system issue. Will need a sealed system repair.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/26/2020
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site to install previously diagnosed parts that failed. Installed two new burners for the right side and heated up as designed. Job completed.
Near Round Rock, TX 78664
Cliff
Job Details: 10/26/2020
MICROWAVE WHIRLPOOL KHMS2056SSS0 Arrived on site to Replaced previously ordered parts for microwave. Upon inspecting unit found LCD control module failed.
Near Round Rock, TX 78681
Kayman
Job Details: 10/26/2020
WASHER WHIRLPOOL WTW8900BW0 Arrived onsite for a bearing replace.After installing the bearings I found the shaft that was sent with me is off center or bent and I was not able to seat it in the tub correctly for proper install. I am ordering a new bearing kit for repair. Ordering (W10435302).; ordrng 1 W10435302 (bearing)
Near Austin, TX 78759
Wesley
Job Details: 10/26/2020
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite and repaired door function by alignment of hinge slots which were opposite. Advised customer on repair. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78633
James
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and found fresh food upper lights and freezer light out. Replaced failed module in freezer and tested operation. All lights functioning properly. Job complete
Near Austin, TX 78737
Kevin
Job Details: 10/26/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site and found homeowner had several questions about cycles on the washer, loading and soap usage. Explained all functions of the washer, no fault found with washer. Job complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection found the E5 code and no issues with water supply, was not provided icemaker, ordering icemaker. Office to reschedule ; saved tckt"
Near San Marcos, TX 78666
Andrew
Job Details: 10/26/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site to test unit for hinge issues. Found left hinge was broken. Replaced hinges, tested unit, unit works good. Job complete."
Near Georgetown, TX 78628
James
Job Details: 10/26/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Arrived on site and tested operation. Found evaporator fan not running. Accessed fan and found motor has fallen out of shroud. Found shroud warped causing failure. Moved rear plate to inside of shroud to wedge motor in place until replacement parts arrive so that the unit will cool properly. Office to schedule return services due to part availability. ; ordrng 1 2254454 (bracket) and 1 W10850162 (orifice)
Near Dripping Springs, TX 78620
Robert
Job Details: 10/26/2020
DISHWASHER KITCHENAID KDPM804KPS0 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
Near Andice, TX 78628
Jonathan S
Job Details: 10/26/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range LED lights not working on display. Inspected unit and work. Found left side of control not displaying. Removed failed control and installed new. Tested all operations. All tested good.
Near Georgetown, TX 78626
James
Job Details: 10/26/2020
RANGE WHIRLPOOL AER5630BAS0 Arrived on site and found right side screw for handle has come out. Located screw and reinstalled. Verified operation of door. Unit tests good. Job complete