Service History 475

Near San Marcos, TX 78666
Robert
Job Details: 07/24/2020
OVEN WHIRLPOOL WFG520S0AS2 Arrived onsite to test unit as second opinion . Unit will preheat but not maintain heat. Igniter going bad and will not reignite. Need to order new igniter and spark module. Need authorization. ; ordrng 1 WP9758079 (igntr-oven) and 1 WPW10511278 (module-spk)
Near Austin, TX 78748
Brandon
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site for customer complaint of flickering lights, found lights flickering in both the freezer and the fresh food section, found faulty light modules, ordering modules. Returning tech needs to replace freezer light module first, part ending in 5057. ; ordrng 1 CNOTE (AUTH FOR PART ENDING IN 5057 FIRST) and 1 WPW10515057 (light) and 1 WPW10515058 (light)"
Near Killeen, TX 76549
Tyler
Job Details: 07/24/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install new main control for range. After installing new part tested the oven to make sure everything is working as it should and entire unit is functioning as designed. Call complete
Near Kyle, TX 78640
Luis
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for damaged base. Pierced low side to find any damage to compressor or tubing,found no refrigerant in system,pressurized system found where tubing was adjusted to modify compressor placement they damaged the lines and caused a leak in the liner.
Near Temple, TX 76501
Tyler
Job Details: 07/24/2020
COOKTOP JENN-AIR C301 "Arrived on site for cooktop randomly sparking, and certain burners not turning on. After testing 240v to unit, I found 2 bad burner box receptacles, and a frayed wire within the right burner box that sometimes arcs to the metal burner box. (need to verify part numbers are correct) Unit will need 2 main receptacles (715120), and new wiring (701899). Office to reschedule after confirming parts are accessible."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/24/2020
OVEN JENN-AIR JJW2430D502 Arrived on site to inspect oven for “ghost light” replaced console provided by Jen air and tested. No problems found. Complete
Near Kyle, TX 78640
Kevin
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW8040DW "Arrived on site and inspected washer and found F6E2 error code, no communication between control board and control panel. Replaced control board and control panel and ran test 52 and it passed properly also ran test 51 and it passed properly. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/24/2020
RANGE WHIRLPOOL WFE505W0HB1 "Arrived on site to install control board in oven due to no power upon inspection found the control board burnt.
Near Elgin, TX 78621
Eman J.
Job Details: 07/24/2020
WASHER MAYTAG MVWC565FW2 Arrive do site for washer not washing clothes. Tested system. Found control faulty. Ordering control W11399433. ; ordrng 1 W11399433 (CONTROL ELECTRIC )
Near Cedar Park, TX 78613
Cliff
Job Details: 07/24/2020
RANGE WHIRLPOOL WFG550S0HV1 Arrived on site to diagnose a range that will not bake. Tested unit and found wiring for bake igniter disconnected. Re-wired igniter and tested unit. Found all is functioning properly at this time.
Near Elgin, TX 78621
Eman J.
Job Details: 07/24/2020
REFRIGERATOR GE GTE18GTNDRWW Arrived onsite for a refrigerator not cooling. Tested system. Found control faulty and start switch faulty. Ordering control WR55X33653 and start device WR55X31519; ordrng 1 WR55X31519 (START DEVICE ) and 1 WR55X33653 (CONTROL BOARD )
Near Austin, TX 78759
Wesley
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite and found significant gap in fridge base strip. Used sealer to correct. Advised customer on repair. Sealed gaps. All checks good.
Near Austin, TX 78745
Jacob
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived onsite for unit not cooling in refrigerator. Found that wiring harness in refrigerator is not thawing unit. Need to replace control box and wiring harness. Ordered part. Rescheduled with tenant. ; ordrng 1 W11399425 (WIRE HARNESS )
Near Austin, TX 78723
Wesley
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF532SMBM01 arrived onsite and heat treated gasket to correct seal and prevent frosting. Unit is now operating as designed. All checks good. Advised customer on repair. ; saved tckt
Near Gatesville, TX 76528
Jonathan
Job Details: 07/24/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, basket, gear case, agitator, shift actuator, and splutch assembly. Reassembled unit and placed unit in a manual test for agitation and spin. Agitation ran as designed but the spin made a grinding sound. Tilted unit back and spun the splutch by hand. Found this blood stripping on the gear case. Removed splutch assembly and replaced with old splutch assembly and tested unit. Unit is working as designed. Call complete."
Near Austin, TX 78741
Leonardo
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for not operating correctly. Tested unit and found sump and motor not operating causing unit not to wash. Ordering part#W11085683. No leaks detected. Office to reschedule. ; ordrng 1 W11085683 (SUMP AND MOTOR)
Near Bertram, TX 78605
Lou
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=63 degrees. I found a large amount of frost/ice built up on the evap cover. Removed the debris and cover and found a large amount of frost/ice on the evaporator specifically a large block of ice/frost on the capillary tube and suction tube in the top left corner. Tested the defrost element and it was good. Pulled unit out and removed back cover and tested amp draw at the compressor. Reading was 1.11amps. Went to the back of the unit and found a sweat spot with dripping condensation at the middle of the back of the unit approximately 8-12 inches above the evaporator area. Contacted techline and spoke to JK and advised of my findings. No water leaks observed during service, job completed."
Near Wimberley, TX 78676
Robert
Job Details: 07/24/2020
WASHER MAYTAG MVWB835DW4 "Arrived onsite to test unit not powering on. Tested unit and found bad UI, replaced UI, tested unit and unit functions correctly. No leaks present at this time. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not making ice. Upon inspection I found neither the ice maker or water dispenser were producing ice and water. The customer stated that the ice maker or water has never worked since move in. I went to the valve at the wall for the fridge and the water valve was turned off. I turned the valve on and the water dispensed. Job complete.
Near Cedar Park, TX 78613
Cliff
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW4816FW2
Near Bastrop, TX 78602
Eman J.
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDF330PAHB0 Arrived onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Buda, TX 78610
Brandon
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for customer complaint of sizzling noises, found unit was running when I arrived, compressor and fan motors tested good, temperatures tested good, 1 degrees in freezer and 37 in refrigerator. Explained the defrost system to customer, unit tested good."
Near Pflugerville, TX 78660
Wesley
Job Details: 07/24/2020
VENTHOOD WHIRLPOOL UXT4230ADS2 Informed that customer has parts on order and will want us to return when parts arrive. . Service postponed.
Near Bastrop, TX 78602
Eman J.
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for microwave sparking. Tested system. Corundum control and panel faulty. Replaced parts. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78717
David S
Job Details: 07/24/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for burners not lighting properly. I replaced 4 burner heads and those 4 started igniting properly. I am ordering the back right burner head WP8286813 to complete the repair. ; ordrng 1 WP8286813 (burnr-head)
Near Harker Heights, TX 76548
Tyler
Job Details: 07/24/2020
WASHER MAYTAG MVWX655DW1 Arrived on site to install a new wash plate and wash plates screw. After installing new parts I ran diagnostics and tested the unit everything is working as designed. Code
Near Andice, TX 78628
Al
Job Details: 07/24/2020
COOKTOP JENN-AIR JGC7636BP00 "Arrived to inspect cooktop issues.Confirmed the electrodes were ticking while burners were on simmer, which is the Lowest setting.Called Whirlpool Tech line and spoke STERLING SR# 7728405196I .Office to reschedule with customer for return service appointment Readings should be Between 6 and max of 14water column pressureSR# 7728405196.; O-emld tckt"
Near Austin, TX 78717
David S
Job Details: 07/24/2020
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site for hood vent switch not working. I inspected the unit and work area, I found the unit wired wrong. I wired the unit based on the wiring diagram. I tested the switch and the unit is operating as designed. Job complete."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for refrigerator no cool and door alarm going off. Upon inspection and talking with customer I found that the unit is powering off and turning back on every 1 min 30 secs. I replaced the Orion control and the main control in attempt to remedy the power issue. But it did not help. I am ordering a sealed system repair plus a 3 way valve just Incase. (W11389713) main control (W10865322) evaporator (W10903340) compressor assembly (W10805035) dryer (W10913906) coupler (W10843121) non UV dryer (W10865727) 3 way valve (W11036448) 3 way coil ; ordrng 1 OILLESS (OIL LESS ) and 1 W10843121 (filter dryer) and 1 W10865322 (evaporator) and 1 W10865727 (valve) and 1 W10903340 (compressor) and 1 W10913906 (coupler) and 1 W11036448 (solenoid) and 1 W11389713 (CONTROL ELEC)
Near Spicewood, TX 78669
Brandon
Job Details: 07/24/2020
DRYER MAYTAG MED8630HC1 "Arrived on site for customer complaint of damage to the door panel, I replaced front panel, unit tested good."
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
FREEZER WHIRLPOOL WRF989SDAM00 Arrived onsite for refrigerator loosing cool in the freezer section and not making ice. By the time I arrived the unit had become a complete no cool. I found that the compressor was on so I removed the evaporator cover to inspect the coils. I found the coils warm with no frost pattern anywhere. Unit will need a sealed system repair to replace the compressor and evaporator. Requesting 2-3 hour job for SS tech. Ordering (W10276644) compressor (WPW10143759) dryer (WPW10608485) evaporator. (W10913906) access valve. Also ordering a lock ring kit just Incase. ; ordrng 1 LOCKRING (LOCK RING ) and 1 W10276644 (compressor) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Austin, TX 78748
Leonardo
Job Details: 07/24/2020
RANGE WHIRLPOOL WFG515S0JS0 "Arrived on site to test unit for burner taking too long to ignite. Tested unit found weak ignitor. Replaced burner head. Tested unit, unit lit immediately. Job complete."
Near Wimberley, TX 78676
Richard
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for the UI pantry not working. Installed new UI Pantry harness and pantry UI is working now. Job complete
Near Buda, TX 78610
Kevin
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and found Damper is still only opening during the diagnostic test cycle, spoke with tech line again and they recommended replacing user interface. After resetting power and replacing UI, damper is staying open during normal operation. Requested that customer continue to monitor it SR7728297412"
Near San Marcos, TX 78666
Luis
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool. Compressor not powering on,installed a new starter compressor powered on,no heat from discharge tube and no frost on evaporator diagnosed leak in the system. Installed a uv drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly ; used 1 W10896678 (COUPLING), and 1 W10896689 (COUPLING) from stock"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived onsite for the refrigerator making a noise and slow ice production. Replaced diffuser and UI that was ordered and refrigerator tested fine. Complete
Near Austin, TX 78748
Kevin
Job Details: 07/24/2020
WASHER MAYTAG MVWC565FW0 "Arrived on site and replaced agitator diagnosed on previous visit, after replacing ran a calibration cycle and everything is operating properly. No water leaks from connections at time of service, job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 07/24/2020
RANGE THERMADOR PRL486JDG/12 "Arrived on site to inspect range cooktop burner randomly arcing. Upon further inspection, customer provided a video of the issue and it showed the back right burner ignitor arcing when the unit was not in use. I tested the unit and all burners operated as designed. I could not get the unit to duplicate the issue. I removed the griddle to expose the controls and contacted thermador techline and advised of the issue. They advised to check the LED controls. I inspected the LED controls and found on the right control one of the connectors wasn’t fully connected and appeared that a wiring harness was wedged under it. I disconnected the harness and adjusted the problem harness and reconnected the connector. Inspected the left LED control and it was good. Tested the unit and it operated as designed and still could not duplicate the issue.
Near Hutto, TX 78634
Andy
Job Details: 07/24/2020
WASHER WHIRLPOOL MVWC565FW2 Arrived on site to install previously diagnosed drain pump and control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Hutto, TX 78634
Paul
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived onsite for a microwave that while changing the bulb the metal part broke and stayed in the socket and the whole thing stopped working. I removed the metal part of the bulb from the socket. I found the reflector off and the screw missing. I found the fuse open on the filter board. I replaced the fuse and nothing turned on. I found 121VAC to P1 on the main control but had no display. Ordering W11380570 screw, W11184551 control panel, W11342846 main control, & W11333816 UI. Office to RS.; ordrng 1 W11184551 (panl-cntrl) and 1 W11333816 (UI) and 1 W11342846 (MAIN CONTROL) and 1 W11380570 (SCREW)"
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite to install previously diagnosed parts. Installed the damper control and freezer module. Unit is working as designed. Job complete.
Near Austin, TX 78736
Luis
Job Details: 07/24/2020
FREEZER KITCHENAID KRFF302ESS01 "Arrived on site for water leaking. Found water leaking between icemaker mold and gear case,diagnosed a defective icemaker. Replaced icemaker assembly,icemaker ran through a cycle and filled with water no leaks."
Near McQueeney, TX 78123
Noah D
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB03 "Arrived on site to inspect fridge for ice in back of fridge and no dispenser, upon inspection found the control lock on the panel, and the back of the freezer working to spec with frosting and defrosting, no large ice pieces or uneven frost pattern. Complete"
Near Austin, TX 78754
Andy
Job Details: 07/24/2020
OVEN WHIRLPOOL WOD51EC0AS03 Arrived on site for UI unresponsive. Power cycled unit and tested and all operations are normal. Customer is aware that if issue happens again they will need UI replacement.
Near Temple, TX 76502
Tyler
Job Details: 07/24/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer banging and knocking around. After running diagnostics and finding no codes, I found that when put into high spin mode the unit would quickly rock the inner tub against the units frame. Current suspension rods in unit are weak and not holding tube up and level. Need to return with 4 rods to repair issue. Rescheduled customer; ordrng 1 W11130362 (suspension)"
Near Austin, TX 78704
Leonardo
Job Details: 07/24/2020
COOKTOP KITCHENAID KGCK366VSS01 "Arrived on site to replace switch harness from previous diagnosis. Replaced switch harness. Tested unit, middle burner wouldn’t spark. Replaced ignitor. Tested unit middle burner wouldn’t ignite. Replaced spark module. Tested unit, unit works good.
Near Round Rock, TX 78665
Andy
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to install previously diagnosed parts. Removed failed interlocks, diode, magnetron, filter board, fuse, capacitor. Tested unit with little improvement. Ordering needed part and fuses. Office to schedule return trip. Left unit unplugged and advised customer not to use. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W10138793 (fuse)s and 1 W10836753 (transformr) and 1 W11252443 (motor-fan)"
Near Austin, TX 78739
Kevin
Job Details: 07/24/2020
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and inspected washer and found lid is broken on the left-hand side, a new lid will be needed to correct the washer. ; ordrng 1 W11259006 (LID)"
Near Spicewood, TX 78669
Brandon
Job Details: 07/24/2020
WASHER MAYTAG MVWB855DC3 "Arrived on site for customer complaint of unit not powering on, found failed overlay, I replaced overlay, unit tested good."
Near Austin, TX 78752
Jacob
Job Details: 07/24/2020
DRYER AMANA NED4655EW1 Arrived onsite for unit making noise. Tested unit. Found both front plastic drum bearing pieces were broken. Went to replace plastic pieces and only had one in the package. Could not finish service also orders bearing and seal. Ordered parts. Rescheduled with customer ; ordrng 1 279441 (bearing ring) and 1 W11035878 (brng&seal)
Near Troy, TX 76579
Jonathan
Job Details: 07/24/2020
REFRIGERATOR MAYTAG MSD2650HEB "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced starting device, compressor, dryer, and coupler and tested unit. Unit got to 150 psi on the high side and 0 psi on the low side. Evaporator was frosting up nicely and unit is working as designed. Call complete."
Near Cottonwood Shores, TX 78657
Lou
Job Details: 07/24/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed and ordered part. Due to the oven door missing a screw, I installed a new screw and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78748
Luis
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for water leaking. Removed deli drawer found drip pan warped causing water to leak out of pan,ordering a new drip pan; ordrng 1 W11457241 (DRIP PAN)"
Near Leander, TX 78641
Cliff
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on site to replace motor for ice dispenser. Replaced motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Copperas Cove, TX 76522
Al
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to inspect side by side refrigerator leaking.Confirmed the complaint and found the leak is coming from the faulty inlet valve.Ordering WPW10238100 inlet valve.Needs more work ; ordrng 1 WPW10238100 (INLET VALVE )
Near Austin, TX 78746
Luis
Job Details: 07/24/2020
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice. Ran diagnostics no water from valve,valve energized,diagnosed a defective water valve. Replaced water valve,ran diagnostics good water flow,unit passed all other diagnostic test.
Near Austin, TX 78703
Leonardo
Job Details: 07/24/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to test unit for inverter error code. Tested unit found inverter and magnetron bad. Reordering magnetron part# W11346197. Requesting A.M and 2 hrs. ; ordrng 1 W11346197 (MAGNETRON )
Near Austin, TX 78704
Jacob
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Arrived onsite for unit not lighting inside refrigerator. Looked at unit. Saw that door switch was broken. Replaced door switch. Tested unit. Unit test good. No issues at this time. Job complete
Near Round Rock, TX 78665
David S
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site to replace the freezer light. I gained access to th freezer light and replaced the led. The unit is operating as designed. No water leaks detected. Job complete.
Near Del Valle, TX 78617
Jacob
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW8500DC4 Arrived onsite for unit not starting. Put unit in diagnostics. Got error code F5E4 lid not opened between cycles. Tested unit and start button would not start unit. Replaced control board. Tested unit. Unit test good. No issues at this time. Job complete
Near Wimberley, TX 78676
Robert
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRSF705HBS00 "Arrived onsite to test unit for not cooling. Tested unit and found thermistor needed replacement. Replaced thermistor, tested unit and unit functions correctly."
Near Georgetown, TX 78633
Al
Job Details: 07/24/2020
DRYER WHIRLPOOL WED8300SB1 Arrived to inspect dryer not starting.Confirmed the complaint and unit had F01 control failure issue.Quoted the customer and was told to proceed with the repair.Removed and replaced the controlJob complete
Near Austin, TX 78749
Kevin
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site and inspected refrigerator and found ice production is currently good, took one picture. Disassembled icemaker housing and found frost buildup. Removed ice chute inside door and found more frost underneath it. Added permagum around chute to improve seal to door. Requested a customer continue to monitor refrigerator to see if this improves, job complete"
Near Hutto, TX 78634
Andy
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW7500GW2 "Arrived on site to install previously diagnosed latch, drain pump, main control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Spicewood, TX 78669
Brandon
Job Details: 07/24/2020
WASHER MAYTAG LAT2500AAE "Arrived on site for customer complaint of unit not spinning or draining, found failed belts, I replaced belt kit, unit tested good.
Near Horseshoe Bay, TX 78657
Lou
Job Details: 07/24/2020
COOKTOP KITCHENAID KGCC506RBL05 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor harness failure, I removed and replaced the harness and operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78753
Andy
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher leaking. Tested and inspected unit and found failed door gasket. Removed failed part and replaced with new. Tested unit and is still leaking. Found failed vent, spray arms and strike. Ordering needed parts as well as need door gasket in case needed. Office to schedule return trip. Advised not to use unit until repairs are done.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WP8269259 (gasket) and 1 WPW10317197 (upper spray arm) and 1 WPW10319027 (spray arm) and 1 WPW10524469 (gasket) and 1 WPW10544004 (door latch strike)"
Near Austin, TX 78703
Jacob
Job Details: 07/24/2020
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite for sanitized light not lighting up. Put unit in diagnostics. Found that light on UI control panel was not lighting with the rest of the panel. Ordered UI panel. Rescheduled with customer.; ordrng 1 WPW10537410 (panel-cntl)
Near West Lake Hills, TX 78746
Luis
Job Details: 07/24/2020
REFRIGERATOR MAYTAG MSB26C6MDM00 "Arrived on site for cooling compliant. Found evaporator incased in ice,ran diagnostics bimetal reads open and unit started a forced defrost called tech support per tech support changed defrost setting to basic and possibly will need ui logic control. Advised customer to defrost unit for 24hrs.
Near Kyle, TX 78640
Kevin
Job Details: 07/24/2020
WASHER MAYTAG MVWX655DW2 "Arrived on site and inspected washer. And found wash tub is not centered and may be making contact with inner walls during the spin cycle. Used leveling feet to center tub and basket assembly. After correcting ran all functions in manual diagnostics and didn’t find any unusual or loud noise. Ran automatic test cycle and still didn’t hear any noises. Discussed correct loading procedure and detergent usage for customer, no water leaks detected at time of service, job complete."
Near Austin, TX 78759
David
Job Details: 07/24/2020
OVEN KITCHENAID KGRT607HBS9 "Arrived on site to diagnose range that had a burner that wasn’t staying lit, and would not heat or heat high on bake. On arrival I was able to see the right front orifice had debris in it and just needed to be cleaned out. Dislodged debris and tested and that works. Tested the bale and broil elements, found the broil element igniter wouldn’t glow at all. Bake would glow and stay glowing but gas would not trigger.Installed new power board. Unit felt like it took a little extra time, but the igniters for bake and broil both came on and ignited. Customer has me test convect, and that fan came on. Tested temp cycles and they did reach about 400 degrees on bake. Tested a couple times. Unit appears to be working as designed now. Only other possible needed component would be the UI board.
Near Austin, TX 78744
Leonardo
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on sit tested unit for door not closing again. Tested unit found wrap warped making unit hang on right hand side. Ordered part # WPW10571405. Office to reschedule. ; ordrng 1 WPW10571405 (WRAP BLACK)
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDT730PAHW Arrived onsite for dishwasher turning off mid cycle and not starting sometimes. Upon inspection I found that the unit was installed too close to the counter causing the top to catch and intermittently not full engage the latch. I lowered he feet just enough for the door to latch correctly and could not recreate any power failures at this time. Job complete.
Near Austin, TX 78704
Leonardo
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to replace door pads. Replaced door pads. Tested unit, unit operates good. No leaks detected. Job complete."
Near Austin, TX 78728
Wesley
Job Details: 07/24/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived onsite and cleared f9e1 error. Tested drain function and found unit to be clearing properly unobstructed. Installation of drain is proper. Tested on cycle 12 and quick test and all operating as designed except Unit drains quickly but runs drain longer than needed. bringing control and pressure switch. W11316246.; ordrng 1 W11316246 (PRESSURE SWITCH)
Near Austin, TX 78704
Jacob
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived onsite for lights in unit not lighting up. Also saw that the light for open on UI panel did not light up. Replaced switch in refrigerator and freezer. Also replaced control board. Test unit. Un8t test good. No leaks at this time. Job complete
Near Pflugerville, TX 78660
Kayman
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite to install previously diagnosed parts. I installed the washer/shim to the bottom door hinge. The unit is working as designed and is now leveled to the customers satisfaction. Job complete
Near Spring Branch, TX 78070
Richard
Job Details: 07/24/2020
RANGE GE ZGU385LSM2SS "Arrived onsite for the cooktop burners not igniting. Replaced spark module and it did not resolve the issue will need to replace switch harness, transformer, ignitors. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 5 WB13T10077 (igniter)s and 1 WB18T10410 (range spark ignition) and 1 WB18T10411 (harness w/led asm) and 1 WB27T10856 (transformer)"
Near Canyon Lake, TX 78133
Richard
Job Details: 07/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for the oven not working properly. Ran diagnostics and found error codes for the UI and upper fan motor. Put in diagnostics mode to test fan and the console was not responding properly. So took out of diagnostics and put oven into bake mode and found the upper blower fan motor did not come on and shut the oven off. Will need to replace upper blower and console. Ordering parts and office to schedule.; ordrng 1 W11297707 (console)
Near New Braunfels, TX 78130
Noah D
Job Details: 07/24/2020
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for grinding noise, upon inspection found the gearcase needed to be replaced, while replacing found the middle tub gear galled and stuck to gearcase, will need new tub to correct issues, BRING RUST DESTROYER SPRAY. ; ordrng 1 2HOURS (2HOURS) and 1 W10834917 (TUB)"
Near Belton, TX 76513
Jonathan
Job Details: 07/24/2020
DISHWASHER FRIGIDAIRE FFID2426TS3A "Arrived on site for dishwasher that’s making a popping sound when it closes. Inspected unit and work area. Tested unit and found inner door gasket popping over the water guard that when weight is pushed on the plastic door. Upon further inspection, found inner tub bowed in the middle due to a wire harness staring into the tub and bowing it up. I called Electrolux tech line several times within the customers home and was disconnected due to in and out cell service. Waited for an additional 20 minutes outside and spoke to Ray. He advised that we needed to replace the inner tub and hinges due to the hinges being popriveted onto the tub. Ordering parts and office will need to contact customer due to oversized items. ; ordrng 1 5304502974 (tub assy) and 1 5304513274 (HINGES)"
Near Leander, TX 78641
David S
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site o install previous diagnosed part. I removed the failed freezer door and replaced with new. I tested the ice dispenser and water dispenser, both are working as designed. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site to inspect microwave for venting to often and for to long on a auto vent, checked thermistor and found bad ohm reading, replaced and checked again, functions returned and worked correctly. Complete"
Near Georgetown, TX 78633
Al
Job Details: 07/24/2020
WASHER KENMORE 110.2713241 Arrived to inspect washer not completing the spin cycle.Ran diagnostics test mode and unit had F0E5 uneven load error code. Ran diagnostics test mode and all functions worked properly.Customer advised to start a load of clothes and call with the results of the wash.All water lines were dry at the time of service
Near Manor, TX 78653
Andy
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for washer not draining properly/Wet clothes at end of cycle. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance and loading unit properly. No water leaks present at time of service.
Near Austin, TX 78739
Robert
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived onsite to test unit for loud noise. Tested unit in diagnostics to trigger compressor (test 39). When testing unit found that the noise was the normal compressor sound at its highest cycle. Was able to duplicate, Customer confirmed noise. Unit functions correctly. No leaks detected at this time. Job complete."
Near Bertram, TX 78605
Lou
Job Details: 07/24/2020
REFRIGERATOR GE GNE25JSKGFSS "Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replace the main control and tested. Once unit came on, it immediately began to cool. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Al
Job Details: 07/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived to inspect sound issue with unit.Confirmed the complaint and discovered the customer had a recent power outage and problems began.I turned unit off at the breaker box.Powered it back on and unit now has sound again to customers satisfaction.Job complete
Near Briarcliff, TX 78669
Brandon
Job Details: 07/24/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not making ice, found ice maker E3 error code in test 120, called techline, unit needs new ice maker. SR#7728401061 ; ordrng 1 W11026494 (icemaker)"
Near Austin, TX 78728
Kayman
Job Details: 07/24/2020
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite to install previously diagnosed parts. I installed the control the gear case and drive system. No leaks detected during service. Job complete.
Near Leander, TX 78641
David S
Job Details: 07/24/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for dishwasher showing error code f6e1. I replaced the main control and ran a diagnostics test. I found none of the functions activating. I found no voltage coming out of the board for the inlet valve wash motor drain pump and heater. I am ordering a new control and a control panel to complete the repair. The plastic cover for the control panel is separating. The office will schedule as the parts are expart.; ordrng 1 W11410063 (CONTROL ) and 1 W11413965 (PANEL CONTROL)
Near Round Rock, TX 78681
Paul
Job Details: 07/24/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite or a dishwasher with the dispense not opening during the cycles. I found the dispenser warped causing it to not open. I replaced the dispenser and ran diagnostics. The unit is working as designed. Call complete.
Near Buda, TX 78610
Kevin
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and inspected refrigerator and found left side fresh food door is lower than right and mullion is not closing properly, raised left-hand door by adjusting front feet and it is now closing properly. Freezer door is also closing properly. No water leaks from connections at time of service, job complete"
Near Hutto, TX 78634
Andy
Job Details: 07/24/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed door. Removed door from box and found damaged (see SD-QuickPic) ordering new door. Office to schedule return trip. ; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11307204 (dor-fip)
Near Austin, TX 78733
David
Job Details: 07/24/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to further diagnose washer that was intermittently pooling water by the rear right corner. Customer showed me pictures of the area. Checked for service pointers and found W11457481, which references moisture and water in the vent tube. There was soap residue and water in the vent tube, also on back panel. Service pointer recommended replacing the stater. Ordering stater. These units also have a vent tube deflector that can be installed to reduce leaking. Ordering vent tube deflector as well. Also replacing rear drain hose going to pump since the leak is also in that area. These are all parts that can possibly cause leaks in that area.!; ordrng 1 RESEARCHEXTERNALDRAINHOSE (RESEARCH EXTERNAL DRAIN HOSE KIT. ) and 1 W11316671 (hose) and 1 W11354541 (STATOR) and 1 W11409996 (DEFLECTOR)"
Near Buda, TX 78610
Kevin
Job Details: 07/24/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site and inspected washer and found wash plate is wobbling, removed wash plate and attempted to replace the gearcase but spanner nut is seized. Two technicians will be needed to disassemble washer. Will bring back tub and basket if needed. Will also need washplate and dispenser door it is also broken; ordrng 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10601876 (bezel) and 1 W10752283 (washplate) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 WP8533928 (screw) and 1 WPW10297450 (cover) and 1 WPW10325894 (heater)"
Near Austin, TX 78728
David
Job Details: 07/24/2020
RANGE WHIRLPOOL WFE525S0JB0 Arrived on site to install previously diagnosed parts to resolve cooktop on and surface hot lights. Found right switch was the only failed switch. Replaced right switch and retested. ALl is now working as designed. Call complete.
Near Austin, TX 78759
David
Job Details: 07/24/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site to diagnose washer that is locked and won’t start cycles. On arrival found control lock was enabled. Unlocked console and tested unit. Latch would not engage. Kept clicking and would not seat. Replaced latch. Retested and latch is now seating properly. Call complete, no water leaks found."
Near Leander, TX 78641
Cliff
Job Details: 07/24/2020
DRYER WHIRLPOOL WED4950HW0 Arrived on site to diagnose a dryer that is intermittently tripping the breaker. Tested all unit components multiple times and found no mechanical failures with dryer at this time. Advised homeowner issue was electrical. No further repairs can be done with dryer to correct this issue.
Near Seguin, TX 78155
Noah D
Job Details: 07/24/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not cycling and always draining, upon inspection found the drain always on, replaced pressure hose and control, tested unit for functions. Sr# 7728404023 ordering switches. ; ordrng 1 W10414398 (SWITCH) and 1 W10414411 (SWITCH ) and 1 W10694679 (HARNESS)"