On arrival verified compliant of light turning itself off. Was able to visually confirm the failure. When check board it was not sending voltage out but setting was still turned on. Replaced main control. Job complete installed w11552018

On arrival verified complaint of not dispensing fab soft. Found fab soft full of water this indicates cold valve is not activating both valves correctly. Unit will need water cold valve replaced. Unit is stacked on a ledge and unable to have dryer moved to complete repair. Unit will need to be unstacked and made available for repair. Office to reschedule when unit is available for service. ; O-emld tckt

"Arrived on site to diagnose dryer that is not drying. Customer runs the unit and found a lot of moisture inside the unit after a cycle. I ran the unit and found it is heating. When I checked the lint screen opening I found back pressure coming out, indicating unit is not venting and completely stopped up in the venting. Advised to have the vent cleaned out. Unit itself is working as designed. No repair needed. Call completed."

Arrived on site to replace main Harness due to burnt connector / infinite switch. Replaced harness and tested all components. Verified proper operation. Parts used - W11531755. Repair completed.

Arrived onsite to inspect dishwasher not starting a cycle. Upon further inspection I placed the unit into diagnostics and observed error code 10-5 ( diverter motor leak) I attempted to run a diagnostic cycle however the unit would not run cycle and display this error code. I gained access to the underside of the machine and observed no leaks. I checked the condition of the wiring harness from the control to the diverter. Wiring all is checking good. I measured the voltage being sent to the motor and did not measure voltage. I replaced the control and the pump and motor due to off reading on the diverter motor. W11629911 W11416362 no water leaks observed during service

"Arrived on site to install previously diagnosed and ordered part per previous technician. Upon disassembly of the unit, the glass shelf fell out of the casing and broke on the floor. I documented and advised the customer that we will need to order a new glass. Upon falling onto the floor, the corner made a mark/scratch in the flooring (photo). I swept up the glass and the customer later swept more. I am documenting with the office. I proceeded with the repair and replaced the ice maker, control, hv control and ice bin door. No water leaks observed during service. I am ordering the glass shelf W11092501. Office to schedule return service. ; ordrng 1 W11092501 (Glass)"

Arrived on site to inspect washer not starting a cycle and continuously draining. Upon further inspection I found that the drain pump is running continuously. I gained access to to the underside of the machine and checked the harnesses and drain pump condition and both do not show any issues. I found that the control has a defective relay. I am ordering the control W11607637. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11607637 (Control)

Arrived on site to install previously diagnosed and ordered part per previous technician. I replaced the FC door handle. No water leaks observed during service. Unit is operating as designed. W11163764

Arrived onsite for freezer with bulge on side. Upon arrival I noticed a slight bulge but it was due to the foam inserted in the liner pressing against the side. No functional issues will occur and customer just wanted to make sure the unit was okay. Unit is operating as designed and customer doesn't mind the bulge as long as it functions properly. Call complete. No parts installed.Documented with Jeremy SR 7740099570.

Arrived on site and replaced previously diagnosed nozzle(W11230609) tested with bed sheet and now working properly. Advised customer against using steam dry with single or smaller items. Advised if items or loads are too small it would cause mist to accumulate on door and vent area and will leak onto floor. Advised to throw a towel in with item to help absorb water. Unit is working as designed. Job complete.

Arrived on site to replace previously diagnosed parts. Found no issues with old wash basket. Removed old wash basket and compared to new one and found no difference. Replaced wash basket(W11178227) and suspension(W11400156) as a precautionary. Advised customer of how basket is suspended by suspension and will wobble and shake but load sizes will determine how much shaking will be present. Unit is working as designed at this time. Job complete.

"Arrived on site to inspect range oven getting too hot. Upon further inspection, the customer advised the cooktop burners are too hot and the control panel gets very hot while in use. I advised the customer that the oven vent is directly under the control panel and with that there is nothing I can do to prevent the panel from getting hot. I found the customer had both oven racks completely covered with foil and made recommendations on foil use. I tested the cooktop burners and found the low setting on all of the burners was too high. I adjusted the burner flames to the customers liking. No other repairs needed at this time as the unit is operating as designed. No gas leaks detected during service, job completed. No parts installed."

"On arrival verified complaint of unit leaking oil and not spinning visual inspection shows severe oil loss and rusting of rotor bolt and shaft. Will need to replace all parts attached to gearcase in one go. Tech will need to disconnect basket and drop gearcase as one assy and install new gearcase, clutch, slider, stator, rotor, splutch screws, ordering slider W10734521 and stator screws W11027980 reschedule for the 16th. ; ordrng 10 W11027980 (Screw)s"

"Arrived on site to replace previously diagnosed part. Upon arrival removed unit from cavity and tested, water is dispensing properly. Unit was set at 33?, too cold. Set unit to 37? and replaced control (5304529959), tested unit, unit is properly dispensing water and all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed part. Replaced door seal (W10906683) using door seal adhesive (WP279368), tested unit, unit is now functioning as designed. Advised customer to leave the door closed for a couple hours so the glue can cure fully. Job complete."

"Arrived on site to replace previously diagnosed parts. Replaced gearcase (W11393685), clutch (W10754448), slider (W10734521), rotor (W10915701), washplate (W11172234), latch (W10810403), latch screws (WPW10273971), valve assembly (W11172234), and control (W11400681). Powered unit on, when activating diagnostic cycle lid would not latch due to damaged lid and damaged lid lock bezel. Ordering parts, office to reschedule.; ordrng 1 W11237157 (Lid lock bezel) and 1 W11259006 (Lid) and 1 WP8563965 (Hinge wire left) and 1 WP8572974 (Hinge wire right)"

"Arrived on site to replace previously diagnosed part. Replaced console (W11316623). Tested unit, all components are properly engaging. Customer stated normal cycle used to only take 55 minutes, now it shows itll take an hour and 40 minutes. Informed customer that changing soil levels or rinses will add time to the cycle. Demonstrated to customer that the steam option was on, when turning steam option off cycle time went back down to 55 minutes. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no water. Upon arrival customer stated whenever they start a cycle, unit will sound like its gonna start but when they return 10 minutes later unit has no water and flashing clean light and beeping. Tested unit, found F7E2 variable speed motor failure error stored. Ran a diagnostic, unit started filling with water but when the wash motor is supposed to engage, unit drained immediately and started flashing the F7E2 error code. Wash motor is faulty. Replaced wash motor assembly (W11460946) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site to test unit for leaking from front of unit. Completed diagnostics with no issues and found signs of leaking around front of tub. Advised customer to use liquid soap to prevent over sudsing and leaks. Unit is working as designed at this time. Job complete.

Arrived onsite for dishwasher with F6E1 error code. Upon arrival I put the unit into diagnostics and noticed the panel to not have lights. The display worked which showed F6E1 however no cycle was wanting to start. I replaced the panel control and the unit is now operating as designed. Polarity on the machine was correct. I saw the customers ro system was hooked up with the dishwasher. I advised the customer to have the ro system hooked to the pea trap so the unit won't backfill and cause excessive drain. No water leaks present at time of service. Call complete. Installed W11460962 PANEL.

MED4500MW0 Arrived on site for a dryer making loud sounds. Upon arrival found dryer sounded the way it's designed but it was empty. Further inspection after removing front cover there was debri stuck around the drum causing the loud sounds when clothing was inside. No parts installed product works as it's designed.

"Arrived on site for for high speed not operating correctly. Upon arrival, test unit and at times speed sputters but then revs back up. Also found at times stops completely. Got 120v continuously. Rewired unit at junction box. Test unit and is now operating correctly. No parts needed. Job complete"

Arrived on site for light module not illuminating. On inspection found upper lamp. Module assembly would not function. Lower freezer LED lights are working properly. Need to order upper lamp assembly. Took picture of module. Office to reschedule. ; ordrng 1 W11470191 (Lamp assembly module)

"Arrived on site to install previously ordered parts. Upon arrival. Did not find an issue with harness. Am getting drain pump to operate continuously as previously stated. Ran diagnostics and get error codes F1-E1 main control fault, F3-E1 pressure system fault. Replaced controlW11608056. Test unit by running a normal wash cycle. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for dishwasher not pushing water around. Found errors f9e1, f7e1. Found wash pump was bad. Replaced pump and motor assembly. Verified operation. Call complete. W11416362"

Arrived on site for not heating. Upon arrival test polarity supply and is correct. Ran vent test and test results as poor. Found vent hose is crushed. Disassembled rear panel to inspect heating circuit. Found high limit cut off at element is OL. Replaced hi limit thermostat 279816. Also found L1 at terminal block is half way in threaded and secured. However neutral is also unthreaded and cannot be secure. The neutral wire from supply cord is corroded and becoming brittle. Need to replace terminal block. Ordering terminal block. Customer to provide new flexible vent hose and 3 prong cord. Office to reschedule ; ordrng 1 WP3397659 (Terminal block)

Arrived on site for continued issues with F2-E1. Upon arrival contacted tech line. Spoke with Curt. Explained to tech continued issues and parts that have benefit replaced. Call is being sent in for review with engineering . SR# 7739457738 job complete

"Arrived on site to inspect refrigerator making noise and not cooling properly. Upon further inspection, I found that water from the ice maker fill chute had over spilled and made its way onto the evaporator fan. The fan blades were coming in contact with the ice and causing that noise. I installed a piece of tubing to make sure the water would be directed into the ice maker without spilling. I tested the ice maker and it is operating as designed and no longer leaking. No leaks observed at the end of service. Job completed"

Arrived on site for washer not working. Previous tech ordered board and harness. Replaced harness and main control. Stator checks good. Recalibrated. Ran diagnostics check after. All components working as designed. Call complete. Called Techline to document. 7740088089. Customer is using sensitive soap.

Arrived on site to install previously diagnosed and ordered part per previous tech. Upon installation I realized that the part is not correct. I will need to order the motor and pump assembly W11613479. I am scheduling for 10/15; ordrng 1 W11613479 (Pump and motor assembly)

"WVU37UC0FS1 Arrived to inspect noise. The sound on medium and high settings was reminiscent of a hive of bees and was steady throughout the use of the higher speed settings. Inspection revealed the installer had deformed the metal top of the vent assembly, where the damper is fitted. The installer had erroneously added sealing tape to the area and as air would leak through this area, it would vibrate the excess tape like an instrument reed, creating the tone.I was able to reform the metal in the affected area and then apply tape as a barrier in the area, as well. The issue was fully resolved and the blower operated at the normal sound pressures, as expected."

"On arrival verified complaint of not making ice, Temp check shows FC is 2 degrees and RC is 38. On inspection found ice maker level arm is incorrectly positioned preventing ice harvest. Replaced ice maker, confirmed no ice in fill tube or valve weeping. Did hear evap fan is a bit loud. Per previous diag replacing evap fan. Checked thermistor in ice water with temp probe in the water to confirm temp. At 42 degrees it is showing 6.6kohms thermistor is good. Installed sound dampening material to reduce noise from evap fan rattling the evap cover. Unit is now functioning correctly. Job complete installed 2x w11113654 dampening pad, w11700250 ice maker, and wp2315549 fan motor, ; ordrng 2 W11113654 (SS replenishment)s"

"Arrived on site to diagnose dishwasher not washing dishes. Tested unit and found unit would fill, but wash motor never engages. Found error code for wash motor as well. Replaced sump and motor assembly to resolve. Tested unit and confirmed proper operation and good pressure. No water leaks found. Parts used - W11613480."

"WFE515S0JS4 Arrived to inspect broken cooktop. I found a semi-centrally located fracture pattern, over the left front burner. The pattern radiated outward, but not from a single point. The ceramic, when wiped had an odd feel of movement to it and the was not a discernible central impact point.Technician Derek, file# 7740086953. I advised of my findings and provided images. The cooktop assembly, W11178791, was authorized and office to order and contact the customer to arrange return service. I advised the customer to discontinue use until the product is fully repaired. ; ordrng 1 W11178791 (Cooktop, BK)"

"Arrived on site to install right side door gasket in RC. Replaced gasket and verified a good fit. Unit should be working as designed. I did notice some condensation on the vertical mullion, and enabled the heater to remove that. Call completed. Parts used - W10917313."

Arrived on site for washer having a whole in it. Found a hole in agitator which will tear clothes. Replaced agitator. Recalibrated and verified operation. Call complete. W11550891

"Arrived on site to test unit for strong gas smell and not keeping temp. Upon arrival customer stated when unit ignites the gas smell is really strong, lingers when cooking. Also unit does not keep proper temp. Tested unit, found air shutter on the burner tube is open too much causing unburned gas to enter into the atmosphere. Adjusted air shutter to 10% open, tested unit, gas smell is still present. Noticed cooktop burners are starting to sound like blow torches indicating an issue with the regulator. Replaced regulator (W11590292) and tested unit, on ignition there is a gas smell present. After two minutes the smell has dissipated from the unit and no smell is present. Ran a bake cycle, unit preheated to 400?, dropped to 330? before reigniting and heating back up to 370?. Unit than cycled between 330? to 370?. Informed customer that a slight gas smell will always be present when the unit is in use, recommend running the vent hood simultaneously with the range to vent out unburned gas. Customer is happy with the improvement. Unit is now running as designed, no gas leaks detected, job complete."

Arrived on site for range not turning on. On arrival confirmed failure and found control had failed. Found stable power supply and replaced control w11567368. Found range working as designed call complete

"Arrived on site to test unit for latching issues. Upon arrival customer presented issue, strike has been broken off. Replaced strike (W11700916) and tested unit, unit is now latching properly. Ran a diagnostic cycle, all components properly engaging and unit is now running as designed, no leaks detected, job complete."

MVW6500MW0 Arrived on site for a washer not spinning out all water from clothes per client. Upon arrival seen clients videos of the issues with not spinning. Further inspection found water values had lower ohms then new water valves replaced part#11614515 . I looked up under machine removed shield and inspection gearcase for any oil leaks machine looked good underneath. I balanced and calibrated washer not sure if last tech calibrated it . I ran a full quick cycle test with towels stayed until end of cycle . Product works as it's designed no water leaks visible from watersupply.

WTW8127LW1 Arrived on site for a washer with a damaged power cord. Replaced part # w11551294 tested product works as it's designed no water leaks visible from watersupply.

"MVWB965HC0 Arrived on site for a washer with f5 error code per notes. Upon arrival found F5E3 , F5E2, and F5E1 all pointing to a bad latch. Further inspection and testing found the only issue was the latch replaced part#w11188327 tested product working as it's designed no water leaks visible from watersupply."

Arrived on site for wrapper being bent after last repair . Found wrapper not clipped into frame and otr not hooked into wall mount . Dropped microwave and clipped wrapper in properly and mount properly to wall mount . No parts used . Job complete

"Arrived on site for washer having a scraping noise . Can hear scraping turning tub bye hand . Ran spin test and can hear something scraping and bouncing in between tub and basket . Ordering tub , will need second tech . As ordering stator and bolt if needed . No error codes . No water leaks detected at time of service . No parts installed . Call to set return ; ordrng 1 W11460604 (Tub) and 1 W11354541 (Stator) and 1 W11557803 (Rotor screw) and 1 2ndman"

"Arrived on site for door issues. Found doors not opening and closing correctly,adjusted hinges tested door operation unit working as designed. No parts used."

"Arrived on site for loud noise. Ran diagnostics ice hitting fan blade in fresh food section,removed cover defrosted right side of evaporator,replaced cover reassembled unit ran diagnostics changed defrost setting to basic. Used w11610999"

"Arrived on site for no,ice. Ice room temp reading 5? ran diagnostics E5 error code,replaced defective icemaker,power cycled unit ran harvest test passed ran fill test passed. Used w11658802"

"Arrived on site for unit not freezing correctly. Removed evaporator cover found ice ball on inlet,removed compressor cover found leak at manufacture weld joint on filter drier. Replaced the evaporator and defective drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11598433,wpw10143759; used 1 Wpw10143759 (Drier) from stock"

Arrived on site to test unit for unit not heating. Test unit and found bad glow igniter. Replaced glow igniter test unit and unit test good unit pre heated to 350? job complete.

Arrived on site to test unit for unit not having power. Test unit and found unit getting 120v but not coming on. Test unit and found control disconnected. Secured connection test unit and unit test good. Job completed no parts used

Arrived on site to test unit for unit not washing correctly. Test unit and found wash motor not spraying water. Replaced sump and motor test unit and unit test good job complete w11416362

"Arrived on site for washer not completing cycles beyond trying to fill up. On arrival confirmed failure and found f8e1 in diagnostics and found cold side inlet valve failing to allow any water in. Found unit will need W11210463 valve, and I rescheduled customer for 10/15/24 to complete repairs. ; ordrng 1 W11210463 (Valve)"

Arrived on site for ice maker not producing. Tried rest button and IM will not go into harvest . Ordering ice maker . Set return 10/18.; ordrng 1 W11700250 (Ice maker)

Arrived on site to install grommets. Installed all grommets test unit and unit test good job complete. W11447840x5

"Arrived onsite for previously diagnosed parts. I replaced the lid and the two hinges the lid mounts on and the unit is now operating as designed. No water leaks present at time of service. Call complete. Installed W11259006 LID, WP8572974 HINGE, AND WP8563965 HINGE."

"Arrived on site to inspect dishwasher door not opening. Upon further inspection, I found the toeplate not secured on the right side and the left side of the toeplate was dented/damaged (photos). I adjusted the toeplate and placed the unit in diagnostics and tested. I tested each components individually as the tech sheet provides. While testing the wash motor, I tested several times to see if I could duplicate the previous issue of a water leak and could not duplicate the issue. Customer advised the unit was leaking from the right side of the door. I found some rust spots, not threatening to the unit, on the underside of the outer door panel where water had previously leaked but found not evidence of a leak at this time. The door gasket was previously replaced. I found the unit operating as designed and advised the customer of this. I did find some old dry water stains under the unit (photo) and advised the customer of my findings. I recommended the customer use the unit and monitor and if they see it begins to leak again to get a photo or video and call our office to schedule service. No water leaks observed during service, job completed. No parts installed and no charges due to callback."

Arrived on site for not dispensing ice or water . Found in talking to customer that unit is not having dispensing issues but was making a loud ratting noise in fz . At time of visit unit was not making any noise . No frost build up . May have had door left open and may have been small amount of frost built up but since had defrosted it out . No parts installed . Instructed customer to call back if noise returns . May be defrosting issue . NO water leaks detected at time of service . Job complete

"Arrived on site to inspect wall oven turning off while cooking. Upon further inspection, the customer advised that they have been cooking and the unit will shut off on its own and the display will go blank. Customer advised that they have had the unit connected to wifi via the Whirlpool app on their phone and the unit continues to fail. I placed the unit in diagnostics and checked error codes and found F6E4-main control failure. I cleared the code and cycled power to the unit and removed and replaced the main control. Cycled power and approximately one to two minutes afterwards, the unit reset itself. I am ordering the control panel and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 10/18/24. W11261167; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site to inspect refrigerator not cooling and making loud noises for 20 seconds at a time. Upon further inspection I measured the FC and RC the FC measured 6 and the RC measured 34. I attempted to placed the unit into diagnostics to check defrost type and check other components however the UI would not allow the unit to be put in this mode. I attempted to reset the unit however I could not place the unit into diagnostics. I observed the damper opening and closing and this was the source of the loud noise. I am ordering the damper control WPW10594329 ui control W11674464. Office to schedule return service. No water leaks observed during service. ; ordrng 1 WPW10594329 (Damper control) and 1 W11674464 (Ui control)

Arrived on site for refrigerator lights not working. Verified model and serial fall under bulletin. Replaced all led modules in REF AND FZR. verified operation. Call complete.

Arrived on site to install previously diagnosed and ordered part. I installed the moisture sensors and tested the unit. The unit is operating as designed and no gas leaks observed during service. WP3387223

"Arrived on site to inspect dishwasher not starting cycle. Upon further inspection, I placed the unit into diagnostic and observed error code F4E3 (motor not running). I verified that the control was sending 120 to the motor indicating that the motor is faulty. I replaced the motor assembly and tested the unit. The unit is operating as designed. No water leaks observed during service. W11025157"

Arrived on site to inspect refrigerator with no lights inside the fridge. Upon further inspection I found that the led module has failed and will need to be replaced. I am ordering the led module W11470191. No water leaks observed during service. Office to schedule return service. ; ordrng 1 W11470191 (LED module)

Arrived on site for refrigerator making clicking noise found noise coming from rear. Removed back panel. Confirmed condenser fan is hitting shroud. Found motor was defective. Replaced condenser motor. Verified operation. Call complete.

"Arrived on site for wall oven showing f3e0 in normal operation and causing fan to stay on low speed continuously. On arrival confirmed error but inspected sensor both directly at sensor and through harness from ACU and found a constant 1.1k at room temp. Found ui panel w11600370 and ACU w11261167 both had out of date software causing failure, replaced both parts and instructed customer on how to update unit using the app. Found wall oven working as designed. Call complete"

"Arrived on site for washer moving around every loud. Since day 1 unit is brand new. Found f8e1. Tested and fill valve and pressure switch working. No shake without any weight, replaced all 4 shocks. Verified operation. Call complete."

Arrived on site for dryer not completing cycles properly. On arrival found a stable power supply and found timer functioning. Found sensor chip installed to the left of timer console had not been inserted properly and wasnt able to register sensor temps on sense cycle and I slotted it into locked position. Also found thrmst-fix wp8318268 at 4.9k at room temp and replaced it. Tested dryer and found unit working as designed. Call complete

"Arrived on site for oven tripping breaker. Found junction box wires were twisted. Unwound and reset. Bake pulls 10 amps, broil pulls 14 amps. Working as designed. Call complete."

"Arrived on site and installed new control due to having incorrect engineering digit. Replaced and tested unit. Confirmed all functions working, and unit locks and unlocks. Repair completed, no water leaks found. Parts used - W11633359."

Arrived on site to diagnose microwave with interlock related issues / door not closing. On arrival customer said they no longer needed service and got a countertop microwave. No services rendered. Call completed.

"Arrived on site to diagnose washer throwing over suds error when running, and also not finishing cycles. I tested the unit and found over suds and slow drain. When I ran the unit I did confirm the drain was barely flowing. I drained out water with a shop vac and checked the trap. Found trap was completely stuffed and not allowing any water through. Cleared trap and ran unit. Found it's filling and draining, but I found no excessive suds. Replaced the water levels sensor to resolve, once I saw the hose was clear. Unit now working as designed. No water leaks found. Parts used - W11316246."

"Arrived on site to diagnose range with low flames. Tested unit and found flames are abnormally low, and if more than 1 burner is on they drop even further. I checked the wall gas valve and found it was in the closed position, almost seized. I was able to move the lever with some vice grips and retested. Found proper flame height, indicating wall valve was closed. Bubble tested installation gas line and found no leaks. Unit working as designed. No parts needed."

MED4500MW0 Arrived on site for a dryer not drying clothes per client . Upon Inspection found the air flow to clients home was in poor condition recommended client to get hold of landlord for maintenance cleaning. Further inspection found part#wp3392519 failed replaced and tested without dryer vent on product works as it's designed.

"WFE320M0JS4 Arrived on site for a range tripping breaker. Upon arrival found breaker was tripped went outside to flip back on. Replaced part#s w11182108 , w10856603, and w11594224 .Checked polarity L1 to L2 (243.4) L1 to N ( 121.5) L2 to N (121.7) N to G (000.0) .Removed ground and preheated to 500 degrees temperature reached 500 without tripping breaker. Reconnected ground back on and preheated to 500 degrees with ground on. Temperature reached 500 degrees without tripping breaker product works as it's designed notified client to leave on for one and a half hours."

"Arrived on site for range tripping breaker . Replaced both elements and control W11182108, W11707168, W10856603. Followed management and wp sp pointer on parts replacement and burn off . Ran amp check , amps are with in normal range . Job complete"

"Arrived on site for range tripping breaker . Replaced both elements and control W11182108, W11594188, W10856603. Followed management and wp sp pointer on parts replacement and burn off . Ran amp check , amps are with in normal range . Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the power cord and ignitor harness failures, I removed and replaced both parts and tested. Unit is operating as designed. While disassembling the unit, I found some screws that were partially stripped and replaced them. No gas leaks detected during service, job completed. W10392003, W11699921x4, W11637584"

"Arrived on site to inspect refrigerator ice maker noises. Upon further inspection, the customer advised that the ice dispenser is not dispensing ice and is loud. I tested the ice dispenser and found the motor is operating, but no ice is being dispensed. I removed the ice bin and found a large ball of ice in the chute (photo). I removed the ice and found the cubes, in the bin, are clumped together due to sweating and then freezing together. I poured a small amount of water down the ice chute and found the ice door is not sealing properly and allowing warm air inside to the ice bin. I inspected/tested and found no other issues with the unit other than frost in the freezer section due to the door being left partially open. I am ordering the separator and scheduled return service for 10/16/24. No water leaks observed during service. No parts installed today.; ordrng 1 W11572058 (Separator) and 1 CNOTE (NO TECH MA)"

"Arrived on site for washer not starting wash cycle . Ran diagnostics got motor and heater error code . Replaced sump and motor W11025157. Re ran diagnostics, all checked normal. No water leaks detected at time of service . Job complete"

"Arrived onsite for unit not making ice. Found fill tube frozen and error on ice maker. Found heater not properly seated. Replaced heater and icemaker. Tested and completed harvesting and fill. Set to max ice for customer to monitor. Called customer back and unit was making ice, more than 3/4 full.Replaced w11658802, w11087201"

"Arrived on site for damaged door. Removed defective left side door,transferred all parts to new door,installed new door,power cycled unit tested door operation and dispenser unit working as designed. Used w11518699"

Arrived on site to test unit for tapping noise. Verified with customer noise is from diffuser. Replaced faulty diffuser(W11236851) and noise no longer present. Job complete.

Arrived on site to test unit for no ice production. Found bin thermistor reading open. Recommend thermistor. Reschedule for Tuesday 10/15. ; ordrng 1 WPW10511923 (Bin thermistor)

"Arrived on site to install previously ordered parts. Replaced sump and motor, repaired harness with new harness, replaced OWI sensor. Am now able to test unit. During test found additional leaks at tub near sump at front of unit and leaking from door vent. Will need vent deflector, vent assembly, inner door, tub assembly, and return with previously ordered parts. Also returning tech will need 2 hour weigh. Needs autho; ordrng 1 WPW10195032 (Deflector) and 1 WPW10467367 (Inner door) and 1 WPW10681511 (Tub) and 1 2hourweigh (2 hour weigh) and 1 Needsautho (Needs autho)"

"Arrived on site for F7-E2. Upon arrival, ran diagnostics and get error code F7-E2 variable speed motor failure. Test unit by running a normal cycle. Unit operates correctly. Cleared error code and ran another normal cycle. Unit again operates correctly. Customer states that the builder had sent someone to double check install and did some things. Not sure if something was missed. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for cooktop with orange flames. Upon arrival I noticed the customer had a humidifier running. I tested the cooktop flames and found good fuel flow as the flames were all uniform. There is a moisture issue present that is causing the flames to turn orange and I suspect it to be the humidifier. No parts were installed at time of service and no leaks are present. Call complete.

Arrived onsite for refrigerator not cooling. I found the evaporator cover frosted up and the evaporator also covered in frost. Intested the defrost heater from the molex and found it to be open returning tech to replace defrost heater. Told customer to run a defrost and see if the issue persist as the evaporator was full of ice and I was running behind on time. Return with all parts incase there are other issues. Office to RS.RC 57? and FC 36?; O-emld tckt

"WDT531HAPM0 Arrived on site for water remaining at the end of cycle. Upon arrival, customer mentioned water will not evaporate aft3 cycle is done. Ran diagnostics and found all components working, even heater. Heater was producing 225 degrees F. Advised customer to run unit again on Heat Dry to see if issue still persists. Unit possibly just needed to be re programmed. Units is functioning as designed. No water leaks detected at this time. No parts replaced"

Arrived onsite for washer not getting water. Upon arrival I ran a diagnostic cycle and found the washer to be filling with the correct amount of water. Customer stated that she was concerned with the amount of water filling in the unit saying it didn't seem like much. I explained to the customer that the unit is filling with the correct amount of water and there were no issues present in the diagnostic cycle. I ran a normal cycle as well and found the unit filling with the correct amount of water. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite for refrigerator making squealing noise. Upon arrival maintenance guy said the customer told him there was no noise morning of. I checked to confirm there was no noise and everything sounded as designed. I told the maintenance guy to give us a call If there is a noise and get a video so we can pinpoint the issue. No noises present at time of service. Call complete. No parts installed.

"Arrived on site to test unit for no power. Upon arrival tested outlet, outlet has proper voltage and is wired properly. Inspected junction box and found wire nuts have not been secured allowing the neutral wire to pop out of the wire nut and have no power sent to the unit. Secured both wire nuts and tested unit, unit is now powering up. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for smoking and not working. Upon arrival customer stated unit works fine but they smelled a strong burning plastic smell. Removed back panel and inspected, noticed back panel has a lot of calcium build up and rust indicating there is water someone getting on that panel. Inspected harness and found multiple wires leading up to the heater has started to melt and smolder causing that smell. Removed burnt wires and repaired harness with butt splices and spade connectors, tested unit, all components are properly engaging and unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit for locked door. Upon arrival removed unit from cavity and gained access to inside components. Found the mechanism that is behind the button to open the door has popped out of its designed location causing the button to just fall through with no resistance. Placed mechanism to its designed location, tested unit, door now unlocks properly. Input M/S, unit is in warranty. Unit is now functioning as designed, no parts installed, job complete."

"Arrived on site to test unit for not washing dishes. Upon arrival customer stated there are always detergent stains on the door, dishes are dirty and it does not sound like spray arms are working. Tested unit found wash motor is not engaging. Inspected unit and found wire leading up to the wash motor was loose and not clipped in properly. Clipped the connector into the wash motor and ran diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced top (WP8563663) and lock (WP8066092) X2. Tested unit, top is locking properly. Unit is now functioning as designed, no gas leak detected, job complete."

WED5605FMRC0 Arrived on site for a dryer with no power. Further inspection found both control and ui control had failed due to moisture in dryer. Replace part#sw11583885 and w11565020 tested product works as it's designed. Recommended client to clean out dryer vent to his home.

"On arrival verified complaint of unit not igniting FR burner. On arrival burner is igniting. Due to placement of cooktop and wall oven, removal of wall oven was required to get access to mod Ser of cooktop. See quick pics. Unit does show signs of a recent cleaning. Inspected burner to make sure it was free and clear of debris or moisture. Burner is good. Advised customer on proper placement of burner cap and the effects it can have on ignition. Job complete no parts installed."

WTW4855HW3 Arrived on site for unit continuously running. Upon arrival drain pump continuously running. Inspected pressure hose and found to be cleared with no kinks. Ordering W11607637 control. Spoke with Safety Team SR#7740032665. Autho No# W1CG9B0WPL1. Control replacement has been approved. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11607637 (Control)

On arrival verified complaint of not maintaining temp. Verified temp sensor is reading correct temp. Ran bake cycle at 350 and found it reaches temp then temp drops as sensor goes out of range. Replaced temp sensor. Unit is now working correctly job complete. Installed w11598120

On arrival verified complaint of unit not functioning still after replacing temp sensor previously. Temp sensor checks out at 1.2 k ohms at room temp. Replaced main control for running to hot and to cold cycle to cycle. Ran bake cycle and temp maintained at 350. Job complete installed w11649136