Near Cedar Park, TX 78613
Lou
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site to inspect refrigerator ice maker making too much ice. Upon further inspection, the customer advised that the lower ice maker isn’t turned on and the unit isn’t making too much ice but the ice maker in the RC section was over filling the tray and onto the floor. Customer advised that it took approximately 2 bath towels to,clean up the water. Also, the water dispenser isn’t filling properly on the measured fill selection. Tested the ice maker on test 56 and it showed no error codes. Tested it on test 57 and it operated as designed. Tested the fill tube on test 45 and it filled properly. Tested the measured fill at 1 cup and it filled 1 1/4 cup four times consistently. Customer calibrated the measured fill and it fill 1 1/8 cup consistently. Also, customer advised that they heard the RC evaporator fan rubbing on ice. I inspected the evap and it was good. I checked the drain tube in the back of the unit and found a gap. I sealed the gap
Near Canyon Lake, TX 78133
Richard
Job Details: 05/12/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived onsite for the dishwasher making a noise during operation. Ran diagnostics and found that the dishwasher was not leveled. Sump motor was sitting on the floor causing a vibration noise. Leveled dishwasher and noise is gone and tested good and no leaks detected. Complete
Near Austin, TX 78759
Tyler B.
Job Details: 05/12/2020
WASHER WHIRLPOOL WFW97HEXL2 "Arrived to inspect unit with motor error and door gasket replacement, found error to be burnt motor control board. Replaced board and gasket and tested properly. No leaks on site
Near New Braunfels, TX 78132
Noah D
Job Details: 05/12/2020
WASHER AMANA NTW4516FW3 "Installed valve and tested functions, all functions returned, lid lock worked correctly. Customer will still need to replaced water lines to prevent buildup and future issues. Complete"
Near Austin, TX 78703
Leonardo
Job Details: 05/12/2020
DISHWASHER KITCHENAID KUDC101XWH7 Arrived on site to test unit for unit not washing. Test unit and found unit canceling it self out. Found bad control board replaced board and test unit and some buttons not responding replaced console test unit and unit washing correctly job complete.
Near Austin, TX 78759
David S
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for freezer having ice build on on the bottom and leaking water. I inspected the unit and work area. I found the freezer bottom full of ice. I removed the ice and gained access to the freezer evaporator. I ran test 4 and found the evaporator forming a good frost pattern. I found the drain pan and tube full of ice. In steamed out the drain pan. I gained access to the drain tube and inspected. I found the freezer portion of the tube totally restricted. I cleared out the drain tube, and the customer asked me to us some bleach to disinfect the tube. I reassembled the unit and tested operations. All tested good no water leaks detected.
Near Belton, TX 76513
Al
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived to inspect ice maker not working properly.Opened the unit to access the ice maker and found the ice container full of ice.There was a massive cluster of frozen ice inside the container not allowing the unit to dispense ice.I cleared the tested the ice maker fill in diagnostics test mode and unit filled and ice maker is functioning properly.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
David S
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDT720PADM3 "Arrived onsite for dishwasher not closing. I inspected the unit and work area. I found the front left wheel is Not staying latched causing the upper rack to fall down enough to stop the door from closing. I installed the new wheel and tested the unit. Unit operated as designed, no water leaks detected. Job complete."
Near Leander, TX 78641
Lou
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to install previously diagnosed and ordered part. Due to the ice door gasket failure, I removed and replaced the ice bin door key the gasket and it is sealing properly. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Paul
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDF530PAYM7 "Arrived onsite for a dishwasher not draining. I checked stored error codes and found an F8E2, F10E1, F3E3, & F8E1. I found the OWI and the dispenser working as designed thru the diagnostics cycle. The unit completed the cycle and worked as designed. The unit drained properly and fast. I filled the unit multiple times and canceled the cycle to run the drain pump and the unit drained every time. I explained a few things for the customer to watch and listen for that would help us better trouble shoot what the issue is. Mr is going to change detergents so it’s not doubling up on rinse aid and will run the machine when they are up to listen for the things we talked about and will call the office with what he found if the draining issues continue to happen. Call complete."
Near Austin, TX 78704
Luis
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL KSSC42FTS18 "Arrived on site for no cool. Found uv dye at heat exchanger going into cabinet liner,diagnosed leak at exchanger tube. Unit will need a new heat exchanger,compressor,evaporator and uv drier. AUTHO for labor KQ7BJ00NL2 parts covered by sealed system warranty. Job will need 3 hrs; ordrng 1 3HRS and 1 W10508992 (EXCHANGER) and 1 W10841139 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV) and 1 WPW10427992 (EVAPORATOR )"
Near Leander, TX 78641
Wesley
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite and found unit ice container getting stuck. Removed and advised customer on use and care and maintenance. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78626
Wesley
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite and found unit inlet valve unplugged. Plugged unit valve in. All checks good. Unit is now operating as designed.
Near Austin, TX 78746
Kevin
Job Details: 05/12/2020
RANGE KITCHENAID KDRS483VSS03 Arrived on site and inspected range and customer is experiencing left hand oven not stopping cycle when requested. Customer has to flip breaker to stop operation. Right hand oven stops cycle properly. Currently control panel is operating normally. Requested that if situation happens again video be taken of button being nonresponsive. At that point WPW10116117 should be ordered and replaced.
Near Temple, TX 76502
Jonathan
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Arrived on site for refrigerator that is making a loud vibrating sound as the compressor is running. Inspected unit and work area. Customer advised that the noise it made was seemingly very loud. Added sound pads to the unit and tested unit. Unit is operating as designed. Call complete.
Near Temple, TX 76501
Al
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL GU2451XTSQ0 Arrived to inspect dishwasher not starting.Unit simply had 2 dashes in the digital display.Ran diagnostics test mode and unit completed all cycles.Unit would respond on the start and cancel selections..; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WP8269206 (DISPLAY ) and 1 WPW10021500 (PANEL CONTROL )
Near Austin, TX 78746
Kevin
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site and inspected refrigerator and found fresh food temperature is 45 degrees, freezer temperature is 9 degrees. Took pictures.1 W10841139 (compressor) and 1 WP2306462 (bimetl-def)"
Near Leander, TX 78641
Wesley
Job Details: 05/12/2020
DRYER WHIRLPOOL WED6620HC0 "Arrived onsite and found roller noise after 10 minutes. Ordering repair kit to repair noise. Returning with other parts just in case, ; ordrng 1 4392067 (dryer repair kit)"
Near Austin, TX 78703
Jacob
Job Details: 05/12/2020
DRYER LG DLEX7177WM Arrived onsite for unit making noise. Tested unit. Heard loud banging noises. Upon inspection. Found that the back rollers for the drum were broken. Replaced rollers. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78753
Eman J.
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived onsite for refrigerator not making ice. Tested system found that the ice,asked was faulty. Replaced the ice maker, tested system everything works as designed. No water leaks at time of service. Job complete"
Near Killeen, TX 76549
Al
Job Details: 05/12/2020
FREEZER FRIGIDAIRE FFFH20F2QWG Arrived to inspect freezer temperature concerns.Used my temperature sensor to acquire accurate readings.Got -10 inside unit.Customers home is equipped with 98% GFCI outlets.Freezer is inside garage and is suspected the unit tripped the GFCI outlet.All food inside unit was frozen as designed.Unit works as designed.
Near Driftwood, TX 78619
Brandon
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KSCS25FTMS02 "Arrived on site for customer complaint of ice door stuck open overnight, found failed ice door motor, I replaced ice door motor, unit tested good."
Near Copperas Cove, TX 76522
Al
Job Details: 05/12/2020
REFRIGERATOR GE GSH25JSXN Arrived to install previously ordered part.Removed and replaced the ice maker.Customer advised the ice container assembly is broken and requested a replacement..; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (D2C IF APPROVED ) and 1 WR17X23255 (BUCKET AND AUGER ASSEMBLY )
Near Round Rock, TX 78681
David
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to diagnose refrigerator that had reports of condensation. On arrival customer informed me that the unit was developing sheets of ice on the back panel. Found evaporator was completely iced over and not defrosting. Ordering UI, Control, Evap harness to resolve. Customer advised to defrost unit and line with towels 48 hours In advance. ; ordrng 1 W10316760 (thermistor) and 1 W10862076 (EVAP FAN) and 1 W11172798 (cntrl-elec)"
Near Austin, TX 78728
Tyler B.
Job Details: 05/12/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived to inspect unit with microwave light always on, and not working, also found unit would select options and start microwave timer by itself . Found unit has an broken/stuck interlock on right side causing light to stay on and microwave not start. Found unit will need. A unit, console, and interlocks. ; ordrng 1 CNOTE (2TECH 2 HR) and 1 W11297728 (console)"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site to inspect fridge for no lights on in front dispenser area, upon inspection found the water filter reset was on, instructed customer to replace water filter. Turned off light. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for locked and no functions, upon inspection found the lid locked and control unresponsive, replaced both and found no problems in operation. Job complete"
Near Georgetown, TX 78633
Wesley
Job Details: 05/12/2020
REFRIGERATOR KENMORE 795.7316561 Arrived onsite and found unit freezer at 30f fridge at 40f amp draw of compressor .6 amps. Probable leak. Customer has brand new compressor in box. Opened box to verify. Ordering sealed system repair. ; ordrng 1 2HOURS and 1 TJ90SF8404 (ACCESS VALVE) and 1 WPW10143759 (dryer)
Near San Marcos, TX 78666
Robert
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of not dispensing ice. Found the container full and the icemaker in pause due to full level of ice. Dispenser working properly pulled icemaker and inspection of auger and motor good. No leaks detected at time of service.
Near Austin, TX 78704
Luis
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for water leaking,no lights and freezer door issue. Found gasket pulled out of liner on freezer door,tried reinstalling gasket,liner to far pulled out of door will need a new freezer door. Water leaking from icemaker bin compartment,removed deli control found water inside of housing which caused damaged wires and control. Disconnected harness,reset unit all leds powered on ran icemaker through diagnostics all test passed,diagnosed unit will need a new freezer door,deli control and deli door.
Near Austin, TX 78735
Luis
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for water leaking diagnosed water leaking from fresh food evaporator per service pointer W11329116C ordering new cover assembly and updated main control. Parts and labor covered by. AUTHO S27311; ordrng 1 W11167902 (COVER EVAP) and 1 W11333076 (CONTROL)
Near Manor, TX 78653
Scott
Job Details: 05/12/2020
WASHER MAYTAG MVWC565FW1 Arrived on site for washer making noise and getting off balanced . Ran diagnostics for actuator error and during test wash actuator was making very loud humming and not changing positions . Replaced actuator . Ran calibration and diagnostics all checked normal . No water leaks detected at time of service. Job complete
Near Austin, TX 78721
Eman J.
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for refrigerator not keeping temp. Tested system found that the the control was bad ordering a control WPW10503278. ; ordrng 1 WPW10503278 (refer elect cont brd)
Near Canyon Lake, TX 78133
Richard
Job Details: 05/12/2020
OVEN KITCHENAID KODE900HSS00 Arrived onsite for the oven not heating. Ran diagnostics and found error code F8E0 low fan speed. During testing of the blower the main console did not respond correctly and intermittently reset its self. Will need to replace console and blower fan. Ordering parts office to reschedule. ; ordrng 1 W11399172 (CONSOLE)
Near Pflugerville, TX 78660
David S
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previous diagnosed parts. I gained access to the control UI and replaced new. I also gained access to the icemaker and replaced new. Ice maker filled. No water leaks detected. Job complete.
Near New Braunfels, TX 78132
Richard
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for the freezer section has frost build up. During inspection found that the freezer door is bowed out on the top .called tech line and did a video chat. They stated to reorder the freezer door. Sr# 7727803665; ordrng 1 LW10913113 (dor-fip) and 1 W10900869 (hinge-door) and 1 WP2182181 (thimble) and 2 WPW10308751 (screw)s
Near Leander, TX 78641
Paul
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for a refrigerator that is not cooling at all after the sealed system was repaired. I found the compressor not running because the Orion control that was replaced with the compressor on the previous visit had failed. I replaced the Orion control and tested the unit. I did find the pressures low. I checked for leaks and found a small leak at the filter drier and repaired it. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 4.65 oz’s of R134A. The unit is cooling down and working as designed. Call complete.; ordrng 1 W11131873 (CNTRL-ELEC)
Near Austin, TX 78702
David
Job Details: 05/12/2020
DRYER WHIRLPOOL WGD9200SQ0 "Arrived on site to diagnose a dryer that was not heating when on. Performed diagnostic and checks. Found unit was running but not triggering the heater. Checked thermal fuse and found fuse open. Replaced thermal fuse and retested. Unit is now firing and heating as designed. All is working as designed. Call complete."
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
MICROWAVE GE JVM3160RF4SS "Arrived on site to inspect microwave and install parts to fix issues, upon install and testing the fuse blew due to bad mag and cap. Ordering all parts. Office to reschedule; ordrng 1 WB26X28935 (DIODE) and 1 WB27X11138 (FISE) and 1 WB27X11211 (MAGNETRON ) and 1 WB27X11214 (CAP)"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not illuminating freezer, replaced module and tested all functions no problems found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 05/12/2020
MICROWAVE GE JVM3160RF4SS "Arrived on site to inspect microwave and install parts to fix issues, upon install and testing the fuse blew due to bad mag and cap. Ordering all parts. Office to reschedule; ordrng 1 WB26X28935 (DIODE) and 1 WB27X11138 (FISE) and 1 WB27X11211 (MAGNETRON ) and 1 WB27X11214 (CAP)"
Near Spring Branch, TX 78070
Richard
Job Details: 05/12/2020
OVEN KITCHENAID KEBS207BSS00 Arrived onsite for the oven display not working. During testing found that the fuse had blown. Replaced the fuse and tested oven and all functions worked good. Complete
Near Austin, TX 78746
Kevin
Job Details: 05/12/2020
COOKTOP KITCHENAID KIVD860TOB1 "Arrived on site and inspected cooktop and found front two burners are difficult to ignite. Attempted to clean pilot ignition point and it has improved. Recommended that customer leave a degreasing solvent on the burner head to further improve ignition.
Near Meadowlakes, TX 78654
Keith D.
Job Details: 05/12/2020
WASHER MAYTAG MAV6200AWQ "Arrived on site to check washer for loud spin. Checked drain pump pulley and drive pulley, both checked good. Found transmission and brake rotor failed. Washer would need the transmission, brake rotor and basket hub assembly. ; ordrng 1 35-2948 (brake hub) and 1 12002213 (cam pulley kit) and 1 21001515 (basket hub assy) and 1 35-2974 (tub seal asm)"
Near Austin, TX 78759
Eman J.
Job Details: 05/12/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer not drying. Tested the system found the fuse bad. Replaced the fuse, system still wouldn’t heat. Tested voltage at power block. Only getting 101.6v from L2. Advised the customer to get her electrical checked. Job complete."
Near Austin, TX 78738
Brandon
Job Details: 05/12/2020
REFRIGERATOR GE PFE28RSHFSS "Arrived on site for customer complaint of refrigerator freezer section not cooling. Found failed condenser fan motor, ordering condenser fan motor. ; ordrng 1 WR60X23363 (fan gasket asm)"
Near Austin, TX 78752
Jacob
Job Details: 05/12/2020
WASHER WHIRLPOOL WET4027HW0 Arrived onsite to replace lower harness. Replaced harness. Tested unit. Unit test good. No leaks at this time. Job complete
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDT780SAEM0 Arrived onsite and tested operation found unit with a f6e4 error code. CheckEd the overfill switch. Checked good. Upon further inspection found unit filling with water but not washing. Checked pump and motor found motor locked up. Installed new part and tested operation found unit working properly as designed. No water leaks at time of repair job complete
Near Austin, TX 78723
Eman J.
Job Details: 05/12/2020
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for range heat dropping. Tested system found that the control and sensor was bad. Replaced control and sensor. Tested system everything works as designed. Job complete.
Near Horseshoe Bay, TX 78657
Keith D.
Job Details: 05/12/2020
OVEN MAYTAG MER6770AAC Arrived onsite and tested operation found unit with a F1-L error code. Gained access to internals. Checked for all signs of failure. Checked good. Checked voltage to unit found black to red had 223volts black to white 0 volts and red to white 223volts. Unit was hardwired in and was wired wrong. Advised customer to have a licensed electrician look at wiring. Job complete
Near Canyon Lake, TX 78133
Richard
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived onsite for the refrigerator ice maker leaking water. Upon arrival found that the water was turned off. Turn water back on and tested ice maker and found no issues with ice maker and no leaks at this time. Everything tested good. Complete
Near Georgetown, TX 78626
Wesley
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived onnsite and replaced icedoor. Was advised issue corrected after leveling and chute replacement. Found fan working as designed. All checks good.
Near Austin, TX 78739
Luis
Job Details: 05/12/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site for ice build up in freezer and “pure freeze” option staying on. Checked door seal good,gasket sealing correctly to cabinet. Called tech support ran diagnostics changed defrost setting in diagnostics,per tech support with icemaker running pure freeze will stay on due to software."
Near Austin, TX 78748
Kevin
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KSSP42QJS00 "Arrived on site and inspected refrigerator and found ice door is broken, a new ice door kit will be needed to correct issue. water is also running down the front of the fridge from condensation caused by the same issue replacing ice door will fix this as well; ordrng 1 KBONLY and 1 W10823377 (mechanism delay)"
Near Austin, TX 78704
Luis
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRT518SZFB00 "Arrived on site for no ice. Found icemaker power harness not connected to liner,installed icemaker harness,icemaker ran through a cycle and filled with water no leaks at icemaker"
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/12/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for F8E0 error. Found fan not working. Replaced cooling fan test unit and unitheating to 350
Near San Marcos, TX 78666
Robert
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on job for complaints of not drying and top rack falling. For top rack will need adjuster kit. Ran diagnostics and found code for not heating but in test cycle heater working. Recommend replacement of control and sensor. . ; ordrng 1 W10712395 (adjuster) and 1 WPW10705575 (sensor)
Near Austin, TX 78744
Jacob
Job Details: 05/12/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived onsite for unit giving a gas smell from burners when using unit. Tested unit. Did not get gas smell. Checked burners with leak test solution. Did not find any leaks present at this time. Did inform customer of issue with cook top being covered in foil, with left over oil’s causing smell. Took pic in quick pic. No leaks this time. Job complete"
Near Austin, TX 78759
Luis
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site for temps fluctuating and freezing in fresh food. Temp in freezer @ 3° fresh food @ 31° called tech support,restricted air return vents by 50% changed freezer setting to max,replaced fresh food thermistor. File #7727722874"
Near Austin, TX 78751
Scott
Job Details: 05/12/2020
OVEN JENN-AIR JJW2430DS01 "Arrived on site for keypad error code. Couldn’t put unit in diagnostics. Changed UI console . Ran diagnostics got key pad errors . Cleared errors , tested unit . All is checking normal , preheated correctly.
Near , TX 76569
Al
Job Details: 05/12/2020
REFRIGERATOR FRIGIDAIRE FRS26ZSHB5 "Arrived to inspect side by side refrigerator not cooling.The refrigerator was unplugged, so I plugged it in.Unit evaporator motor gave off a high pitched noise and continued the whole time it was plugged in.The compressor never powered on. The condenser fan is also defective and will need replacement.The evaporator fan is defective and will need to be replaced.No frost pattern ever appeared due to the unit being unplugged.Ordering authorization from sealed system, condenser motor, evaporator motor Office to reschedule with customer after authorization ; ordrng 1 CNOTE (RESEARCH COMPRESSOR, ACCESS VALVE, DYE DRIER, EVAPORATOR MOTOR CONDENSER MOTOR ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (AUTHORIZATION )"
Near Austin, TX 78723
Jacob
Job Details: 05/12/2020
REFRIGERATOR FRIGIDAIRE PHSC239DSB0
Near Copperas Cove, TX 76522
Al
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL ET8WTKXKB09 Arrived to inspect refrigerator temperatures.Confirmed the complaint and found the drain tune from the freezer cabinet to the drain pan was clogged with a sheet of buildup of ice.This blockage was also blocking the supply of cold air to the refrigerator compartment.Used my steamer to defrost the land and line to the pan.Reassembled and unit began cooling.Freezer temperature was -2 degrees.All water lines were dry at the end of service.Job complete
Near Leander, TX 78641
Lou
Job Details: 05/12/2020
REFRIGERATOR JENN-AIR JS48PPDUDB16 "Arrived on site to inspect refrigerator leaking at the front of the unit near dispenser, bottom of the unit and frost building up at top of freezer. Upon further inspection, customer advised that the water leaking from the front was due to water collecting in the dispenser tray and spilling over down the door and onto the floor. I found frost forming at the top of the FC section and top of FC door. Found a gap in gasket but due to the age of the unit, the gasket isn’t the issue. Customer said they have to prop a stool up against the FC door to keep it closed. I am ordering the FC door top hinge parts, CNOTE-AUTHORIZATION & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 2257644 (hinge,door top) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 W11298172 (extension) and 2 WP2004517 (spring)s and 1 WP2266880 (bushing) and 1 WP2316804 (spacer) and 1 WP2320509 (cam-door) and 1 W
Near Killeen, TX 76549
Al
Job Details: 05/12/2020
MICROWAVE FRIGIDAIRE FFMV162LBA "Arrived to inspect broken door on microwave.Confirmed the complaint and contacted office to get authorization to install the door.Got authorization, so I removed and replaced it.Unit now works as designed.Customer satisfied.Job complete"
Near Austin, TX 78727
Eman J.
Job Details: 05/12/2020
RANGE KITCHENAID KFGD500ESS "Arrived on site to replace previous diagnosed parts. Replaced burner, tested system everything works as designed. Job complete"
Near Waco, TX 76704
Jonathan
Job Details: 05/12/2020
WASHER AMANA NTW4516FW3 "Arrived on site for washer that is not spinning out close. Inspected unit and work area. Found drain hose sitting in a bucket. Advised customer about draining properly due to potential siphoning conditions. Placed unit in service diagnostics and found an F8 E1(low/no fill) error code. Tested unit in a manual fill test and found water barely trickling in. Found installers had not turned on water fully. Opened water lines up and water began to fill properly. Tested unit drain, spin, and agitate. All ran as designed. Ran unit through an auto test and unit ran as designed. Advised customer that her unit could either be shutting off when it doesn’t get enough water during the rinse and times out or that when the water was going through the drain that the water was siphoning back into the unit. She advised she would try to figure out a better drain situation and would call back if she had further issues. Call complete."
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/12/2020
MICROWAVE KITCHENAID KCMS185JSS4 Arrived onsite and tested operation found unit working properly as designed. Gained access to internal parts all checked good no signs of anything had failed. Job complete
Near Buda, TX 78610
Leonardo
Job Details: 05/12/2020
DISHWASHER KENMORE 665.13473N411 Arrived on site to replace drain hose. Replaced both hoses test unit no leaks found and unit draining correctly.
Near Liberty Hill, TX 78642
Keith D.
Job Details: 05/12/2020
COOKTOP WHIRLPOOL GCI3061XB00 Arrived onsite and found unit dead tested the power supply and found 240 volts. Checked fuses found fuse had failed. Replaced module and and found unit powering on but the burners still not working.
Near Austin, TX 78728
Tyler B.
Job Details: 05/12/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived to inspect unit with water lever error, found hose and trap in good condition,found sensor to be failed, replaced and tested properly"
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/12/2020
RANGE WHIRLPOOL WFG525S0JZ0 Arrived on site to test unit for damaged panel. Found panel damaged opened new part and panel was damaged in box. Will order new panel W11026866 ; ordrng 1 W11026866 (PANEL )
Near Georgetown, TX 78633
Paul
Job Details: 05/12/2020
OVEN LG LRG3081ST/01 Arrived onsite for a range with the broil feature not working. I found the broil ignitor with 123VAC to it and it not working. The Ignitor needs to be replaced. I replaced the ignitor and tested the unit. The unit works as designed. Call complete.
Near Austin, TX 78758
Tyler B.
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL G56NBEX001 "Arrived to inspect unit with ice build up. Found leaking from ice maker. Removed and replaced ice maker, and no leaks on on on site"
Near San Marcos, TX 78666
Robert
Job Details: 05/12/2020
WASHER MAYTAG MHW5630HW0 Arrived on job to replace drawer. After replacement test operation no leaks detected at time of service.
Near Hewitt, TX 76643
Jonathan
Job Details: 05/12/2020
RANGE MAYTAG MER6600FZ2 Arrived onsite for range that won’t heat. Inspected unit and work area. Tested stovetop burners and found them heating properly. Tested voltage at the wall and found proper voltage. Removed terminal block cover and found power cord burned and terminal block blown up at the connector for the L2 connectors. She bought a new cord and replaced it. Tested unit and unit is working as designed. Call complete.
Near Lorena, TX 76655
Jonathan
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for freezer that still frosting in the freezer section and not holding temperature. Inspected unit and work area. Customer showed me several photos of the unit pricing up and not defrosting until she manually was defrosting it herself. Unit had been unplugged since 8 AM this morning and is completely defrosted. I called tech line and spoke to Bruce SR# 7727799005. Ordering thermistor and will return.; ordrng 1 WPW10384183 (thermistor)
Near Austin, TX 78724
Jacob
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM00 Arrived onsite to replace motor evaporator. Replaced motor evaporator. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Marble Falls, TX 78654
Keith D.
Job Details: 05/12/2020
WASHER LG WM1814CW Arrived on site and tested operation found unit not draining. Found that the pressure switch had failed. Installed new pressure switch tested operation. Found motor drain making a wire noise Gained access to the motor drain found that it also failed Installed new motor drain and tested operation found unit working properly as designed job complete.
Near Leander, TX 78641
Lou
Job Details: 05/12/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer not spinning out clothing. Upon further inspection, the customer provided a video of the unit not spinning out clothing and the clothes were dripping wet. I placed the unit in diagnostics showing error code F0E5-off balance load. Cleared the code and continued with testing. Unit operated as designed. I made recommendations for use & care to the customer. Customer wanted unit replaced. I contacted techline and spoke to Mark and advised of my findings. Mark made recommendations on use & care and to make adjustments for spin cycle based on load size. Provided file #7727803451. I tested the unit one more time and it operated as designed. I pressed the power button and placed the regular/normal wash cycle and found that the spin setting was off. I advised the customer of my findings and they advised that they were never told about setting the spin speed. . No water leaks observed during service, job completed."
Near Austin, TX 78727
Tyler B.
Job Details: 05/12/2020
WASHER WHIRLPOOL NTW4516FW3 "Arrived to inspect unit leakin oil. Found oil took out actuator, belt, cam and gearcase. Removed and replaced all and tested properly"
Near Manor, TX 78653
Scott
Job Details: 05/12/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for not making ice . Found IM switch in ice bin was turned off . Turned on ice maker . Unplugged unit for a min. Ran diagnostics tests on IM. All checked normal ,no error codes and is filling . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78748
Kevin
Job Details: 05/12/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site and inspected washer and found noise customer is hearing is washer switching between agitate and spin. Also discussed correct loading procedure. Also found basket is not centered in the cabinet and is much closer to the front causing noise during spin. Centered basket to correct issue, no water leaks from connections at time of service, job complete"
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/12/2020
MICROWAVE AMANA AMV2307PFS0 Arrived on site to replaced interlocks and fuse. Replaced fuse and interlocks test unit and unit test good job complete.
Near Austin, TX 78721
Eman J.
Job Details: 05/12/2020
DRYER MAYTAG MEDC465HW "Arrived onsite for dryer making squeaky noise. Took apart the dryer found that a connection was loose. Corrected the issue, tested the system,everything works as designed. Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/12/2020
DRYER LG DLE5977W "Arrived on site for customer complaint of loud noise, found rollers had failed, I replaced the rollers I had, but more are needed. ; ordrng 4 4581EL2002C (ROLLERS)s and 1 CNOTE (AUTH)"
Near Austin, TX 78704
Jacob
Job Details: 05/12/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit giving F6E3 error code. Put unit in diagnostics mode. Got F6E3 error code. Replaced UI panel console and control electric. Tested unit. Unit test good. No leaks at this time. Job complete
Near Elgin, TX 78621
Scott
Job Details: 05/12/2020
RANGE GE JB755SJ8SS Arrived on site for control flashing bad wiring . Found one of the legs of power not connected at control board . Reconnected wiring. Unit is now functioning properly . Job complete .
Near Spring Branch, TX 78070
Richard
Job Details: 05/12/2020
REFRIGERATOR GE ZISP480DXBSS Arrived onsite for the refrigerator evaporator freezing up. Installed new parts that were ordered and refrigerator tested fine. Complete
Near Pflugerville, TX 78660
Leonardo
Job Details: 05/12/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to test unit for upper rack coming off found left stopped had come off. Secured stopper test unit and unit test good job complete.
Near Driftwood, TX 78619
Brandon
Job Details: 05/12/2020
RANGE WHIRLPOOL WGE745C0FS01 "Arrived on site for customer complaint of left rear burner sparking, found failed switch and burner. I replaced both parts, unit tested good."
Near Sun City, TX 78628
Paul
Job Details: 05/12/2020
DISHWASHER GE GDT655SSJ0SS Arrived onsite for a dishwasher that is not drying and the detergent does not always dispense but the door is open. I ran diagnostics and found all functions of the machine working as designed except the unit would not heat. I found the safety thermostat open causing the no heat condition. I reset the tub safety and tested the unit. The heater is working as designed.
Near Wimberley, TX 78676
Robert
Job Details: 05/12/2020
REFRIGERATOR KITCHENAID KRFC704FBS01 Arrived on job for complaints of clumps of ice. Ran harvest and fill test. Water line frozen shut. Ordered hose kit. Also recommend replacement of control ; ordrng 1 W11366500 (FILL TUBE)
Near Georgetown, TX 78628
Wesley
Job Details: 05/12/2020
DRYER WHIRLPOOL WED8620HC1 Arrived onsite and replaced sentenced panel. All checks good. Unit is now operating as designed.
Near Kyle, TX 78640
Robert
Job Details: 05/12/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on job for complaints of not running cycle. Found the motor control not responding. Replaced control and tested. Not installed customer will install washer later not tested for leaks
Near Austin, TX 78703
Leonardo
Job Details: 05/11/2020
MICROWAVE JENN-AIR JMC2430DS01 Arrived on site to test unit for panel not working. Test unit and found bad console. Test unit and unit test good job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 05/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for no dispensing water, upon inspection found the valve not closing and allowed the reservoir to freeze. Replaced both parts and retested. Water was returned, no leaks detected. Complete"
Near Austin, TX 78744
Leonardo
Job Details: 05/11/2020
OVEN KITCHENAID KOCE500ESS09 Arrived on site to test unit for display not working. Replaced panel test unit and unit test good job complete.
Near Georgetown, TX 78626
Lou
Job Details: 05/11/2020
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Unit operated as designed. Due to the error code, I checked the water level sensor tube and blew through it and it appeared to be clear. I removed the air trap assembly and found a large amount o fo debris inside the trap. Cleaned the trap out and reassembled and retested the unit. Unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78703
Leonardo
Job Details: 05/11/2020
UNKNOWN KITCHENAID KHMS2056SSS2 "Arrived on site to test unit for open close door found bad 3 wheels switch, replaced switch Test unit and unit test good job complete."