"Arrived onsite for customer complaint of noise issues and not making ice, found failed compressor and possibly condenser fan motor. Ordering compressor, filter drier, access valve, and fan motor ; ordrng 1 WPW10605286 (Compressor) and 1 W10913906 (Access valve) and 1 Cnote (Non UV drier) and 1 Cnote (2 hour job) and 1 Cnote (SS tech) and 1 Cnote (Office to reschedule) and 1 W10124096 (Condenser fan motor)"

"Arrived onsite for customer complaint of unit making noise, found noise coming from compressor, internally, will need new compressor. Ordering parts. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 Cnote (2 hour job) and 1 Cnote (SS TECH) and 1 Cnote (Office to reschedule) and 1 W10913906 (Access valve)"

Arrived on site to replace both FC and RC door gaskets. Removed FC gasket and door linear was cracking. While replacing FC door gasket linear kept cracking every 1/2 or less. Heated linear edges with heat gun to prevent cracking but no success. Cracks are preventing gasket from locking into place properly causing gasket to pop right off. Recommend replacing both doors for proper repair. Office to reschedule. ; ordrng 1 LW10599404 (RC door) and 1 LW10599407 (FC door)

Arrived on site to test unit for constant draining and door staying locked. Was able to get door to unlock and stop drain. Ran diagnostics and found no functions turning on. Tried running regular cycle but same results. Unable to fully diagnose due to dryer being on top of washer and space would not allow dolly to be used safely. Customer stated they would remove dryer before returning visit.

"Okay test unit for no drain, tested unit found ceased drain pump, replaced drain pump, tested unit, unit now is running as designed, unit has stops missing , ordering track stops, office to reschedule ; ordrng 2 WPW10082861 (Stops)s"

"Arrived on site to test unit for ice buildup top right corner, tested unit found, frozen ball of ice around capillary tube, and only one coil of frost on the Evaporator, spoke to senior sealed system tech, will need foam duct,compressor,evaporator,dye drier,access valve and nitrogen kit, ordering parts office to reschedule ; ordrng 1 W10919804 (Evaporator foam duct) and 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 WPW10143759 (UV dryer) and 1 Nitrogenkit (Nitrogen kit) and 2 W11506635 (Access valve)s"

"Arrived on site. Removed evaporator cover found broken heater coil,replaced heater coil.

Arrived on site to replace previously ordered parts for refrigerator. Sprayed evaporator with bubble solution prior to replacing compressor. Found refrigerant leak on bottom center of evap. Took picture and contacted tech line. Tech line verified issue and evap is not serviceable. Advised customer on findings and that customer service will call to resolve claim.TravisFile# 7733792670

"Arrived on site for damaged door. Installed new fresh food door and nameplate,checked door seal good,had customer verify appearance."

Arrived onsite to install previously diagnostics pat. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete.

"Arrived on site to test unit for oven not heating. Found broken igniter. Customer stated unit is brand new and havent had a chance to use. Replaced igniter, tested unit to 350, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for broken outer glass. Replaced outer glass door, tested unit, unit working as designed. Job complete."

"Arrived on site to replace control from previous diagnosis. Replaced control, console is now receiving proper voltage but not responding. Replaced console and jumped personality as per techsheet. Unit now working as designed. Ran diagnostics multiple times with no issues.

"Arrived on site for no ice. Ran diagnostics open thermistor on icemaker,installed a new icemaker ran harvest test passed,ran fill test passed."

"Arrived on site for not dispensing ice. At time of visit ice dispensing,tested ice dispenser multiple times unit working"

Arrived onsite for to install previously designed pats. Upon arrival I installed new terminal block and repair harness with electrical repair kit. Tested unit and found unit operating as designed. Job complete.

Arrived for refrigerator with water/ice in bottom of this freezer. Upon inspection I found that the drain tube was clogged I removed clog and found unit operating as designed

Arrived onsite for range oven not closing. Upon inspection I found that the right side hinge was broken. I installed new hinge and tested unit and found unit operating as designed.

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new harness and fuse and tested unit and and found unit operating as designed. Job complete.

"Arrived on site to install previously diagnosed parts. I ohmd out all major components and found the cap bad. Upon further inspection I found the latch physically broken. I replaced the cap, latch, UI, console, and control. I called the WP safety team and spoke to Lauren and received SR# 7733675381. I then cycled the unit five times in order to sync, but the UI became unresponsive. I called techline and spoke to Orlando and received SR# 7733794899. I walked Orlando through the repairs, and how the blow out on the control burned out the UI too. Orlando stated that per the SP W11498806 you have to replace the UI first in order to sync it to the original control. However, if the original control is damaged and unusable along with the UI then this is not possible.

Arrived onsite for dryer with no heat. Upon inspection I found that the T-fuse had blown. I replaced fuse and tested unit and found unit operating as designed.job complete

"Arrived on site inspect refrigerator temps. Upon further inspection, I tested temps in the FC=51 degrees & RC=55 degrees. Being as the unit recently had a sealed system repair, I tested system pressures with my gauges and found the system equalized. I went to place the unit in diagnostics and using my ultraviolet light, I found dye in the evaporator pan and in the RC drain tube. I removed the RC evap cover and found dye with refrigerant in the drip pan. I found the RC evaporator had a leak at the cap tube. Also found the RC evaporator defrost thermistor was bad. I removed and replaced the compressor, access valve, UV dye drier and RC evaporator and vacuumed the system. Pressures held good. I installed 5.75oz of R134a refrigerant and tested the unit in diagnostics test #4. At the end of testing, the unit was operating as designed and the evaporator had a good frost pattern. No water leaks observed during service, job completed."

"Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. The customer advised the unit does not complete the cycle most of the time but will complete some cycles. Ran the unit through diagnostics and found an F6 E3 (over suds/air in pump), F6 E6 (incoming water temperature below 65?F), and F8 E1 (long drain) error codes. I ran the unit through an auto test and the unit ran as designed. Opened up the dishwasher and checked the resistance on the ohWI thermistor. Found it within range. Spoke to SW and was advised the issue at that point could only be with oversuds in and with incoming water temperature to the unit. I did find that the dishwasher was not pulling in hot water during the cycle and found hot water took a really long time to get to the kitchen sink. After running another test cycle, found excessive suds after getting hot water to the dishwasher. Advised the customer to run hot water to the sink prior to running a dishwasher cycle and to try to remove the excess suds from the dishwasher before further cycles. Was advised not to make any further repair at this time and the unit is working as designed. Call complete."

Arrived onsite and found unit operating properly after restoring water supply to it. Tested unit. All checks good. Provided customer instruct on operation.

Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and checked voltage to the unit. Found proper voltage. Disassembled the dryer and tested all heating components. Found the element open. Replaced the element and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for an ice machine that is still not making ice. Inspected unit and work area. Found the unit running but the evaporator plate not making ice. Hooked up my gauges to the unit and found the pressure equalized at 45 psi. Went ahead and charged it back up to 55 psi on both sides and ran the unit. Found the unit reaching 125 psi and two psi on the low side. Ran unit through an icemaking cycle and the unit did not harvest the ice due to a hanging evaporator thermistor. Fix the evaporator thermistor to sit on top of the evaporator plate line. The unit went through another icemaking harvest and the unit harvested ice as designed. Spoke to CS and was advised not to make any further repair and to wait and see what was going on. The customer requested that we contact whirlpool as well. I called Whirlpool Techline and spoke to Robert SR# 7733792104. He advised the same thing based on the findings of the unit. He advised that if the issue persists after recharging the unit, then it would need another sealed system repair but do you have the customer contact back it further issues persist. Call complete."

Arrived onsite and replaced the freezer LED module which had shorted. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite and found broken adjuster. Replaced both upper adjusters using kit. All checks good! Unit is now operating as designed.

Arrived onsite for not spinning out clothes off balance loads. Found customer primary load is washing bedding every day. Advised customer on high rate of clumping and off balance with bedding loads. Advised on adjusting the balance manually and running. Drain and spin cycle. All else checks good.

"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I opened the unit door and it opened very fast. I found the left hinge cable had come off. I pulled the unit out and found where insulation had gotten tangled in the cable/spring and the cable had gotten wrapped around the pulley causing it to fray. I removed and replaced the left hinge cable and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect range leaking gas. Upon further inspection, the customer advised that the unit is not leaking gas, but the cooktop doesnt work. I found the display blank and the gas turned off. I turned the gas on and then found the display on and scrolling to check the cooktop knobs are in the off position press Start. I tested the cooktop burners and nothing happened. I then pressed could hear the safety valve click and the burners all began to operate as designed. I advised the customer that they had a surge or power outage recently that caused the unit to go into a safety mode. I went into tools and turned the energy save mode off. I placed the unit in diagnostics and checked for error codes and found none. When I took the unit out of diagnostics, I demonstrated the customer how to get the unit out of safety mode when the control begins to scroll, I advised to press the button and listen for the click. Once they hear the click the cooktop will be available for use. I used the ga sniffer prescreened for todays service to check for any gas leaks and found one. No gas leaks detected during service, job completed."

"Arrived on site to inspect refrigerator ice maker in the freezer not working. Upon further inspection, I attempted to test the ice maker using my jumper wire from points T-H and it failed to harvest. I found the shut off arm had come out of of the shaft and the ice maker was in the off position. I adjusted the arm and placed the ice maker in the on position and the ice maker is operating as designed. I advised the customer of my findings and demonstrated how to re-install the arm should it happen again. No water leaks observed during service, job completed."

"Arrived on site to inspect range oven not working. Upon further inspection, I tested the oven on Bake at 350 degrees. I could hear the control relay click, but not showing voltage to the ignitor. Tested the ignitor and it was out of range. I removed and replaced the main control and ignitor and retested. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to test unit for bottom vent not staying on. Found bad screw replaced screws test unit and unit test good job complete.

Arrived on site to test unit for oven not working test unit and found frozen screen. Reset unit and unit started working job complete.

Arrived onsite for NEEDS THE ELEMENT TESTED AND RECALIBRATED. Upon arrival found unit is a gas range and could not locate model and serial number. Test both top and bottom ovens. Bottom oven preheated and operates as designed. Top oven is averaging 20 degrees too cool.calibrated unit to be closer to 350. Job complete

Arrived onsite for Dryer needs to be rebalanced on pedestal as it is not level.. upon arrival found that unit just needs an install repair due to dryer being 3 inches from floor line. There is no repair I can do to raise unit 4 inches to clear cabinet door to open. Spoke with CS and there will be no charges made

"Arrived onsite for customer complaint of lights not working, found unit needed all modules replaced due to SP S84638, after replacing all modules, unit tested good."

"Arrived onsite for Not cleaning . Upon arrival Mr. showed me that detergent is not dissolving. Ran diagnostics and got 2 error codes F6-E6 in coming water temp, F8-E2 drain motor. Ran a diagnostics test and sump and motor is making a loud clicking sound and not pressurizing water correctly. Need to replace sump and motor. When draining , was able to drain correctly

"Arrived on site and inspected dryer and found control panel is not responsive. After replacing control panel dryer is working properly took a short video and sent it to KB/service management. Customer is a Spanish speaker and used Google translate to pass on that apartment complex should ensure vent is cleaned to the exterior of the building before dryer is used again, job complete"

"Arrived on site and found control is showing F1E3 on display, replaced control board and set oven to preheat. Range is now operating properly, job complete"

"Arrived on site and found left front igniter is not showing a spark, sent a short video to KB/service management. Inspected spark module and found electrode wire is not attach to spark module. Electrode wire is not properly seated into plastic shroud, took pictures. Reconnected wire and sent another short video of igniter firing properly and burner igniting to KB/service management, job complete"

"Arrived on site and inspected washer and found standing water in tub, found broken wire at drain pump connection and after repairing it drain pump removed all standing water and washer will now complete a diagnostic cycle. If issue happens again pre-order lower harness and drain pump, job complete"

Arrived on site to diagnose a dryer that is giving error code. Found thermistor was plugged in during previous repair and rewired it properly. All is working properly at this time. No charges for trip as previous tech caused issue.

"Arrived onsite for icemaker not making ice and freezing certain foods. Found RC was set at a 36, recommended to use recommended setting. Ran harvest test on ice maker and test failed. Replaced ice maker and test now passed. Also heard ice maker fill with water. No leaks present at this time. Job complete"

"Arrived on site for a dishwasher with no power. I checked voltage at the wall, cord, and control. All were good. This indicates a faulty control. I installed the new control and the unit became responsive. I ran a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete."

Arrived on site for a dishwasher that doesnt drain properly. Upon arrival the customer stated that the unit has water left over in the filter area and it is not heating properly. I ran a diagnostics cycle while measuring amp draw to the heater. I found the unit heating and draining as designed. I informed the customer on the designed of the heater and drain. I also informed them on the use of a customer instruct and how they will be charged if another one is used. Call complete.

"Arrived on site for a dishwasher that was not responsive. Upon arrival the customer showed me how the console was blank and not turning on. I checked voltage at the wall and terminal block and found it good. I then gained access to the control and checked voltage to the UI. I found good voltage, and while checking the voltage the UI lit up and became responsive. I then put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service.

Arrived on site for a dryer that would turn on but not start. I checked voltage at the wall and found across both legs it got 200VAC. I found that both legs to neutral or ground get 120VAC. I informed the customer that this could cause longer dry times. I also found significant lint build up in the unit. I gained access to the back of the unit and ohmd out all components. I found the thermal fuse open. I cleaned the unit and installed the fuse. I then tested the unit and found it running as designed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both control and the drain pump and tested the unit. The unit ran and operated as designed.

"Arrived on site for no cool. Found ui unresponsive diagnosed a defective main control,installed new control powered unit on,compressor and fans powered on."

Arrived on site for a dishwasher that will not start cycles. Inspected unit and work area. Did confirm that the customers user interface was not excepting selections but then noticed that the control lock was on. Disable to control lock and tested the unit. The unit began to work and operate as designed.

"Arrived on site for washer having error code F3-E1. Inspected unit and work area. Performed diagnostics mode and checked error codes, found none. Ran automatic test cycle and monitored unit. Found all components operating. Ran unit with a load of towels. Monitored operation with top off. Found unit sharing a circuit with vac charger. Found customer on home water softener system. Spoke with customer on soap usage and dedicated circuit. Unit is operating as designed, no water leaks detected during service.

Arrived onsite for range not functioning. Upon arrival found no display to unit. Checked incoming power and had no vac. Checked breaker and found tripped. Unplugged unit and restored power but breaker is tripping automatically. Home has bad circuit that will need to be addressed by an electrician. Ran an extension cord to unit on different circuit and unit powered on. Ran test on control and burners and all of functioning properly. Took pics. Replaced failed knob (1) due to bent valve shaft. Corrected shaft as well. Cord is in working condition insulation is just pinched. Notified customer of findings and will address with builder. Job complete

"Arrived on site for dishwasher leaking water at door. Inspected unit and work area. Removed door panel and inspected for signs of water. Performed diagnostics mode, no fault codes stored. Monitored test cycle and found heavy leak at dispenser. Removed dispenser and inspected gasket. Customer stated that he just replaced dispenser, due to broken door on dispenser. Found dispenser was loose and causing leak. Reinstalled dispenser and ran test cycle. All tested good, no water leaks detected during service.

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found kinked drain hose. Adjusted hose and tested. Unit is functioning properly properly. No leaks present at this time. Job complete

"Arrived on site for refrigerator water dispenser not stopping when dispensing. Inspected unit and work area. Tested operation to verify failure. Found possible switch sticking or failed. Disassembled dispenser front and found switch had caught under rubber housing. Adjusted switch and reassembled. Tested water dispenser operation without and with water filter. Found switch no longer sticking and dispenser stopping. Found water filter will need replaced, minor air and charcoal debris in water.

"Arrived on site for dryer making a tapping sound. Inspected unit and work area. Tested operation to verify failure. Checked all drum baffles and found clear. Found when pressing on back bearing noise no longer occurred. Disassembled unit and found fault with bearing. Will need to replace bearing kit. Removed failed bearing and installed bearing kit. Assembled unit and tested operation. All tested good.

Arrived on site for a dishwasher leaking. Upon arrival the customer showed me a video of the DW leaking from the diverter. I put the unit into diagnostics mode and found stored error codes F9E1 for diverter cant find position and F8E1 for slow drain. I cleared the error codes. I then ran a diagnostics cycle and found it aggressively leaking from the diverter. I installed the new sump and motor and then test the unit. I found the unit running as designed and no longer leaking.

Arrived on site to install a bake element provided by the customer. Upon further inspection I found the bake element physically broken. I informed the customer that if I installed their part then the repair is not warrantied. installed the new element and then tested the unit. I preheat the unit to 350?F and found the unit working as designed.

"Arrived on site for oven not baking. Inspected unit and work area. Powered unit off at circuit breaker. Gained access to bake element and measured resistance, found opened/ failed bake element.Removed failed element and installed new. Assembled unit and powered on. Tested operation and monitored unit to preheat. All tested good.

Arrived onsite to install previously recommended parts from techline. Upon arrival thawed all ice covering evaporator.Replaced heater and control. Test unit under diagnostics and watched heater energize. Unit is operating as designed. Customer will monitor unit. Job complete

Arrived on site for a dryer with no heat. I checked voltage at the wall and found it good. I then checked voltage at the terminal block and found one of the legs bad and the unit only receiving 120VAC. I ohmd out the power cord and found it good. This indicates a bad power supply from the wall. I also found the customer had very restricted airflow at the wall. I informed the customer of my findings. Call complete.

"Arrived on site for washer not completing cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault F2-E5 lid lock fault. Ran automatic test cycle and found lid lock attempting to lock. Inspected lock for possible interference, found failed lid lock. Removed failed lid lock and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.

Arrived onsite for refrigerator with doors that would not seal. Upon inspection i found that the inner liner of the unit was separating from the out. I called techline and spoke to Andrew and submitted photos and Andrew put it in for replacement sr# 7733793388. Job complete.

Arrived onsite for washer dispenser drawer failure. Upon arrival inspected unit. Found visibly failed drawer. Replaced drawer. Tested unit and unit is functioning properly. Job complete

Arrived onsite for range bake cycle not functioning. Upon arrival inspected unit. On inspection found glow igniter not energizing. Was pulling no amps and was receiving 120 vac. Need ignitor replacement. Replaced ignitor and tested. Unit is functioning properly. Job complete

"Arrived onsite for range bake function not operating. Upon arrival tested unit. Found bake and broil function not operating. Could see spark but could not hear gas valve open. Called tech line for assistance. SR#7733787418. Tested valve and was good. Exposed DSI and tested, was good. Tested again and unit started working. Found harness was pinched on back panel. Made adjustment to harness route and unit is now functioning properly. Job complete"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the timer and tested. Unit is operating as designed.

Arrived on site to test unit for no power. Found breaker to unit was tripped. Also noticed a separate breaker labeled AC was tripped. Reset breakers and tested unit. Had both oven preheating and 10mins into preheat unit lost power. Found same two breakers were tripped. Ran continuity through harness and performed check list as stated in service pointer W11525530. Advised customer electrician would be needed to correct electrical issue. Job complete.

Arrived on site to diagnose a washer that is not responding to user input. Found child lock on and turned it off. All is working properly at this time and no repairs needed. No leaks were found at time of service.

"Arrived on site to diagnose a cooktop that has reddish flames. Found homeowner runs humidifier in home, and I advised that due to humidifiers atomizing excess oxygen into the air it can cause issues with the fuel to oxygen ratio. This can and will cause reddish flames. No further repairs needed."

Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Advised homeowner on findings and venting issue will need to be resolved prior to using unit.

Arrived on site for cooktop not functioning correctly. Upon arrival confirmed complaint. Upon further testing I found short module when multiple burners where turned out but unit had stable power supply. Replaced module control and retested unit. Found water could boil in under a minute. Informed customer of status. Unit functioning as designed. Call complete

"Arrived on site for washer not completing cycles and stopping too early. Apart arrival confirmed issue and found an F7 E4 F5E4 and F8E6 error codes in diagnostics. After further inspection and testing found the resistance to the stater/motor as well as inspected slider and found them functioning within manufacturing specs. I then found failure in ui and control. Replaced both parts then reassembled, reset and tested unit. Found washer cycle through desired setting as designed with no leaks. Call complete"

"Arrived on site for washer not cycling. Upon arrival confirmed issue. After further inspection I found the following error codes: 31, 27, 6, 29, 23, 8. Once I disassembled unit I found pressure hose had come detached from unit. After repairing hose I reassembled and tested unit on a full quick wash and separate drain and spin cycle and found unit function as designed with no leaks or failures. Call complete"

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for a range that is flashing an F3 E0 (oven sensor open/shorted) error code. Inspected unit and work area. The customer advised that the unit is also flashing other error codes. Found the unit flashing an F9 E1 (miswired range). When I went to clear that code I found an F1 E0 (main control failure) error code

Arrived on site for refrigerator that is not making ice. Inspected unit and work area. Went to jump her the icemaker and found I spilled up inside of the timer area restricting the motor from being able to turn. Did notice the icemaker was leaning forward potentially causing the issue. Remove the icing it attempted to jump the icemaker. Found that the motor would not turn. Replaced the icemaker and tested the unit. Then I began to work and harvest as designed. Call complete.

Arrived on site for refrigerator inspected unit and work area. At arrival I inspected icemaker and it was disassembled by CX. I reassembled and tested and it was bad.

"Arrived on site for range, inspected unit and work area. CX complaint was lower drawer wont slide smooth. I inspected unit and found no issue with drawer. I explained to CX there is no ball bearing slides on these units its just metal with plastic where it slides, CX understood. No leaks observed during service, job completed."

"Arrived on site to install previously diagnosed parts, installed new lid latch and tested. Unit is now operating and draining as designed. No leaks observed during service. Job completed."

"Arrived onsite for customer complaint of unit not starting, found loose connection at L1 on terminal block, I tightened connection, unit tested good.

"Arrived on site for dryer not heating, inspected unit and work area. I tested voltage at the wall plug and had 240v coming out. I then tested voltage at the terminals and found natural disconnected. I connected unit properly and tested. Unit is now operating as designed. Job completed."

"Arrived on site for refrigerator icemaker, inspected unit and work area. Tested ice dispenser and found the impeller strip, I changed impeller and motor as motor was stripped. Tested and its now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for GE refrigerator, inspected unit and work area. CX explained there was a power outage and refrigerator was dead after power came back on. Inspected unit and tested voltage coming in to to the control and had a good 120v I ten tested voltage going out and had nothing. Unit did come back on and seem to be operating as designed. Advised CX to let unit cool for 24hrs before they start to fill with goods. No leaks observed during service. Job completed."

"Arrived on site for GE range, inspected unit and work area. Tested bake and was not igniting. I then pulled oven out in my floor protector and tested the glow igniter and was open. CX agreed to repairs. Proceeded with repairs and tested unit after installing new igniter. Unit is now operating as designed. No leaks observed during service. Job completed."

Arrived onsite and replaced the switch and the element to repair front left dual element burner. All checks good. Unit is now operating as designed.

"Arrived onsite for refrigerator not leveled. Took measurements of floor and cabinet. Found fridge needed adjustment on right side. Leveled fridge and unit is functioning properly. Customer complaint of gap on left side between fridge and cabinet. Used level to show customer that cabinets were not 100% leveled, giving the look that the fridge was not centered. Customer understood. Job complete"

"Arrived on site and inspected washer and found when washer goes to spin it is wobbling excessively. Found basket is eccentric, took one picture.

Arrived on site and inspected dryer and found customer found a lighter in the vent hose but there is still noise happening while dryer tunnels. Disassembled and dryer and found a drill bit in the felt ring.

Arrived on site to test unit found bad control board. Replaced board

Arrived on site to test unit for noise coming from fan. Test unit and removed fan and unit test good job complete.

Arrived on site to test unit for unit tripping breaker. Test unit and found no short unit washing draining and heating element coming on. Advised customer to get electrician to check breaker could have a weak breaker.

"Arrived on site to test unit for clock acting erratic, customer stated clock always changes time and at time it will activate screen and start spinning clock settings, tested unit found no stored errors in system, but customer has not received any updates to software do to unit was never connected to Wi-Fi, stated to customer that the issues that are present are related to software and unit must be connected to receive updates, customer was not aware and will connect it, advised customer if she has any issues to call Wi-Fi team, provided number, job complete"

"Arrived on site to test unit for at times lights wont turn off and time changes on its own, tested unit found no stored error code, noticed that the unit was never connected to Wi-Fi, stated to customer that the issue that he is having is related to software and unit required a Wi-Fi connection so proper updates can be received , advised customer to connect unit to Wi-Fi asap to prevent damage to unit, job complete"

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new Sump&motor and tested unit and found unit operating as designed no leaks. Cx had p&l K12Q1G0APL1. Job complete

Arrived on site for a refrigerator losing cool after the customer tried to service the ice maker in the unit. Upon arrival the customer stated that they had removed the IM from the IB completely. I checked temps and found the RC at 50?F and the FC at 10?F. Upon going to check IB temps I found the IM missing and the evap loop covered in a thick layer of ice. I found no ice build up anywhere else. This indicates a possible pin hole leak in the evap loop in the IB.

Arrived onsite for a refrigerator that is making a ticking noise when running. Upon inspection I found that the unit had ice buildup on the evap. Which caused the noise whe the ice hit the fan blades. I cleared the ice and then I noticed that the unit was not leveled properly causing the door not to seal allowing warm air to get into the refrigerator causing the ice buildup. Cx I could not find cx to explain to them that I had found and what Ive done cx must hav left before I could do so Job complete.

Arrived onsite for dryer with exhaust vent tube not hooked up. Upon arrival I reattached the tube (se pix)and tested unit and found unit operating as designed. Job complete