Arrived on site to replace damaged panel from delivery. Verified bend in top right corner of console trim. Replaced console trim and reinstalled. Verified proper operation and fitment. Repair completed. Parts used - W11707152.

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. The water filled the tub and the motor failed to come on. I advanced through testing and found the dispenser, drain pump and element all operating as designed. I removed and replaced the sump assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11613479"

"Arrived on site to inspect range oven door glass damage. Upon further inspection, I found the outer door glass was missing and the customer advised that the glass exploded with no one around the unit. Using my shop vac, I cleaned the remaining broken pieces inside the door assembly and installed the outer door glass and nameplate and re-installed the door. Tested functions and some small pieces of glass fell out of the door. I recommended the customer watch for small pieces to fall out as they use the oven. Unit is operating as designed, job completed. W11178521, WPW10409945"

"Arrived on site to test unit for no light. Upon arrival customer stated he changed the bulb to a new one and it still does not work. Tested unit found socket is shorted, replaced socket (W10856866) and tested, light is still not illuminating. Replaced control (W11126814) and tested unit, light is now illuminating and unit is running as designed, job complete."

"Arrived on site to inspect washer continues to operate after the cycle is complete. Upon further inspection, I placed the unit in diagnostics showing error code F0E2-too many suds and F8E1-valve failure. Cleared the codes and continued with testing. The unit operated as designed. I find the 24 hour Fresh Hold/Fresh Spin Cycle LED illuminated telling me it is turned on. I advised the customer of the too many suds issue and that they have the fresh hood turned on, which once the cycle is complete, the unit will periodically spin the clothing inside to keep them fresh for at least 24 hours or until the load is removed. I turned this cycle off for the customer. The customer advised that they have a water softener system and the unit is set to dispense the maximum amount of detergent with each load. I adjusted the setting for the detergent to dispense the minimum amount to keep the unit from producing too many suds. Placed the unit back into diagnostics and tested one more time and the unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect range oven not reaching temp. Upon further inspection, the customer advised the unit would preheat to 350 as designed, but when they preheat to 500, the unit never would get to temp. I pulled the unit out onto my floor protector and gained access to the elements to test voltage. I found 240V at the outlet, terminal block, and all elements. While testing, I noticed the oven interior light on and the convection fan stopped cycling. I pushed in on the door and the light turned off and the convection fan began to cycle again. I reassembled the unit and focused on the oven door and latch assembly. I tested the door functions (open/close) several times and about 3/4 of the time, the door would close fully by itself and the remaining times I would have to push the door closed. I opened the door fully and it appears that the hinges have been extended too much and the door is sagging. Also found the latch switch is very tight. I am ordering the latch assembly and both hinges and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11029221 (Door latch assembly) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge)"

"Arrived on site for a dishwasher that wont drain. Inspected unit and work area. Customer advised the unit had been working and then it all of a sudden stopped draining. He did say that he can hear the motor running but it just will not drain out the water. I confirmed the customers complaint and attempted to drain the unit. I found the drain motor buzzing but not draining out the water. I removed the drain hose from the garbage disposal and found an immediate clog in the drain hose and in the garbage disposal, causing the issue. I tried to fish out most of the clog, but ended up having to use my vacuum pump to suck out the rest out of the drain hose. After removing the clog, I attempted to drain what was left in the unit. I found the unit draining as designed. I ran six different testing on filling, recirculating, and draining and found the unit working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a range that is tripping the breaker. Inspected unit and work area. I did confirm the customers complaint and turn the breaker tripped at the breaker box. I went ahead and turn the breaker back on and get access to the unit. Per whirlpool, they have advised that the issue is with moisture it within the elements, and to do a burn off on the bake and broil elements. I went ahead and removed the ground wire off the back of the unit and ran the unit up to 450?F. I let the unit run for 30 minutes and reattached the ground screw. I ran the unit back up to 450?F without tripping the breaker and did explain to the customer that the burn off will need to be run for at least two more hours to successfully allow this unit to function properly. The unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a dryer that sparked and tripped the breaker. Inspected unit and work area. Customer advised that it had spark at one point, and then seemingly went away but then it completely sparked and tripped the main breaker in their home. I gained access to the terminal block and found one of the wires had grounded against, the back panel causing the issue. I went ahead and replaced the terminal block with the wiring and tested the unit. The unit began to work and operate as designed. Call complete. 279320."

"Arrived on site for a dryer that is not heating. Inspected unit and work area. I tested the unit and confirmed the customers complaint. I checked voltage at the terminal block and found proper voltage and polarity. I gained access to the heating components and found the thermal cut off open. I tested the unit and found the unit heating but found the heater continuing to heat, even when the dryer was turned off. I checked the element to ground and found it was grounding against the heater housing. I replaced the element and tested the unit. I found the unit working and operating as designed. Call complete. W10900067 and 279838."

"Arrived on site for a washing machine that is making a buzzing noise. Inspected unit and work area. The customer showed me a video of the sound, and it seemed like it was making a sound during agitation when it was spinning one direction. I tried to run the unit into diagnostics and run some diagnostic testing. I found a slight grinding noise coming from the cam. I checked the cam and found the top of the cam intact. I went ahead and replaced the cam and actuator and tested the unit. The unit began to work and operate as designed. Call complete. W10721967 and W11481722."

"WRS315SDHM12 Arrived on site for unit leaking water inside FC. Upon arrival, found sheet of ice under the drawer and noticed water backing up from the evaporator drain pan. Proceeded to clear ice buildup, unclog drain tube and line (picture attached). Placed drain clip to the correct position. Unit is now functioning as designed. No water leaks detected at this time. No parts replaced"

"WTW5057LW0 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11643701 lower harness. Cleared all error codes. Ran diagnostics and passed. Unit is now functioning as designed. No water leaks detected at this time"

"MVW5435PW0 Arrived on site for unit making grinding noise. Upon arrival, inspected under unit and found cam was seized. Proceeded to replace W10721967 cam. Ran diagnostics and passed. Unit is now functioning as designed. No water leaks detected at this time."

Call builder to inform I was on my way . Builder said they fixed issue with tripping breaker . Electrican replaced breaker . Job complete no parts installed

Arrived on site for door strike broken off in latch . Replaced strike W11457841. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for washer not draining . Found harness broken again . Replaced lower harness and suspension rods W11396716 , W11643701. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for frost building up on upper inner door and liner . Found some separation of inner door liner and outer door panel. Called tech line and they reviewed pics . Recommend replacing fz door . Sr# 7739884724Ordering door ,badge ,also white silicone . As well as door gasket if needed . Call to set return ; ordrng 1 W11501317 (Good gasket) and 1 W11178521 (Badge) and 1 W10746789 (Fz door wht) and 1 Whitesilicone"

"Arrived on site to inspect refigerator making noise. Upon further inspection, i checked the temperatures FC=-6 RC=37. I placed the unit into diagnostics and individually tested all the fans, compressor, and air baffle. The components were all operating normally with no unusual sounds. Upon placing the unit back into consumer mode the customer noted that the sound of the compressor starting up was the sound she was concerned about. I informed the customer that this sound is normal and is to be expected and unit is operating as designed. No water leaks observed during service. No parts installed"

"Arrived on site for no ice. Removed kickplate found broken white neutral wire at door hinge,added heat shrink and repaired broken wire,secured harness and installed kickplate,ran diagnostics,icemaker passed harvest,ran fill test passed. No parts used."

"Arrived on site for no ice. Found icemaker not running through a forced harvest,removed harness that plugs into icemaker,found black lead has burn marks on pin,cleaned pin and raised pin,reinserted harness to icemaker power cycled unit icemaker ran through a cycle and filled with water."

"Arrived on site. Found mullion divider split,replaced mullion tested door operation good,checked door seal good. W11590869"

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker ran harvest test found fill extension hitting icemaker while rotating,adjusted and trimmed extension ran harvest test passed icemaker filled with water. Used w11700250"

"Arrived on site to inspect front load washer shaking out of control and walking across the room. Upon further inspection I found that the unit has not had the shipping bolts removed. Operating the unit with the shipping bolts resulted in this behavior from the washer. I removed the shipping bolts, leveled and tested the unit. The unit is now operating as designed. No parts installed and no water leaks observed during service."

"Arrived on site to inspect dishwasher with float switch error code F8E4. Upon initial inspection customer advised that he had experienced the code and the unit would beep and would not start a cycle. I gained access to to the float switch and found that it had been triggered by overflow but at this time of inspection, had dried out. The customer advised that he had used the quick cycle and loaded 1 large pot that may had been coated with dish detergent. The customer is also using rinse aide and pods that contain rinse aid. I can conclude that the customer experienced an over suds situation in the dishwasher (photo). I advised the customer on proper detergent usage and how to clear out excess suds from dishwasher. No water leaks observed during service. No parts installed."

Arrived onsite to replace failed latch and strike. Replaced and tested. Unit is now functioning properly. Job complete. Office to run cc on file for total. Job complete

WOS51EC7HS00 RG: Arrived on site for a in wall oven with display issues. Further inspection found part#w11297725 had failed could not go to any settings . Replaced console tested product works as its designed.

"WFG320M0MS0 RG: Arried on site for a gas range with error code F2E1. Further inspection found no loose wires on control . Ran a diagnostic error code showed up . Replaced part# w11620481 tested,product works as its designed no gas leaks detected ."

Arrived on site for Display and cycle selections not responding . Confirmed console not responding. Replaced console and tested. Unit is now functioning properly. Job complete. Used w11378949

Arrived onsite and found center burner not maintenance simmer due to clogged orifice. Cleared orifice. Unit is now operating as designed. Advised customer on repair. All checks good. No parts used.

WDT730HAMZ0 RG :Arrived on site for a dishwasher leaking and not washing per client. Further inspection found error codes F4E3 the pump had failed no visible water leaks at the time . Part# w11613480 will be needed to fix issue no visible signs of water leaks.; schdld next appmnt for 9/16 MON !

"MDB4949SKZ1 Arrived to inspect detergent not dissolving. I found the unit had all functions, but would not circulate. I removed and replaced the pump assembly and tested. No leaks of the water supply observed during service."

Arrive onsite for unit not turning off . Found unit had been overloaded sending the unit into an extended spin cycle and leaving clothes wet at the end of the cycle. Instructed customer on proper loading. Job complete. No parts used.

Arrived onsite for unit tripping breaker consistently on preheat. Initial burn off did not hold. Replaced elements. Ran burn off and unit did not trip breaker. Customer will monitor. If symptoms persist spoke to maintenance and recommended replacing breaker. Job complete. Used wpw10583047 and w11447783

WRS331SDHM08 RG: Arrived on site for a refrigerator making loud sounds and not making ice per client. Further inspection found the harness to water value was disconnected plugged back in. Then found pink wire that was for the defrost thermistor had been pinned against the back cover repaired.Tested product in diagnostic water valves pass test . The last test defrost thermistor passed test no water leaks visible product works as designed.

Arrived onsite for unit upper led module not functioning. Inspected and found main RC upper module not functioning. Replaced module. Tested and unit is now functioning properly. Job complete. Used w11470191

Arrived on site for refrigerator not cooling. On arrival confirmed issue and found high side leak on discharge line. Repaired leak and replaced uv drier wpw10143759 and recharged system with 56g of r600. Also found WPW10479155 damper making a loud noise when opening or shutting. Rescheduled customer for 09/18/24 to complete repairs with new damper.; ordrng 1 WPW10479155 (Damper)

WDT970SAKZ1 RG: Arrived on site for a dishwasher with a damaged arm . Upon arrival found the spray arm had falling off and landed on the heater causing it to melt. Further inspection found the inner tub had previously been damaged . Installed part#w11579565 ran a diagnostic no leaks from the seam no visible signs of water leaks from water supply. Product works as its designed.

"Arrived on site for no water or ice. Found frozen water tank,removed cover added sealer between gaps from fan scroll to air tower,defrosted lines,ran dispenser test passed,ran harvest passed,ran fill test passed. Tested water dispenser for a 3rd time water stopped dispensing. Replaced water valves tested water dispenser unit working as designed. Wpw10341320,w11512399"

Arrived onsite for washer leaking. Upon arrival customer stated it wasn't leaking but it won't drain water out of the tub. I checked continuity on the pump at the control and found it open. I got under the washer and found the terminals loose on the drain pump causing the black harness wire to break off. I re terminal the wires and the unit is now draining and operating as designed. No water leaks present at time of service. Call complete. No parts installed

Arrived onsite for venthood control fried. Upon arrival I found the main control to have a scorch mark on it. Old control has been left in the venthood above the filters. The main control will need to be replaced. Ordering W11293971 control. RS for Monday 9/16/24.; ordrng 1 W11293971 (Control)

Arrived onsite for washer not washing and with a loud noise. Upon arrival I noticed the noise to be coming from the bottom of unit and the agitator not spinning. I checked underneath the unit and found the belt completely sheered off and a quarter of the belt in the motor. I replaced the motor and belt and ran a test cycle. The unit is now completing cycles and spinning and no unusual noise present. No water leaks present at time of service. Call complete. Installed WPW10006384 BELT AND W11026785 MOTOR DRIVE.

Arrived onsite for dryer making loud noise. Upon arrival customer stated that it sounds like a jeans metal button scraping. I took the top off and found the drum to be touching the side panels. Side panels are not dented the drum is out of round and will need to be replaced. Documented picture of drum scratching. Ordering W10541657 Drum assembly. Office to RS.; ordrng 1 W10541657 (Drum)

"Arrived on site for for tripping breaker. Upon arrival ran diagnostics and there are no failures. Ran all components with motors, door switche, ice maker and valve. And heater. Breaker does not Tripp. Waited a hour and cannot duplicate the tripping issue. If issue persists and is intermittently happening, may want to change out breaker"

"Arrived on site for freezing up. Upon arrival, found FC evaporator completely ice over. Ran diagnostics and on Step 5 defrost sensor reads open. Forced heater and energizes. Need to replace control and UI. Office to reschedule. I left unit off to allow all ice to melt; ordrng 1 W11518204 (UI) and 1 W11742389 (Control)"

Arrived on site to test unit for not washing. Found no stored error codes. Found hot water was shut off. Turned hot water on and turned completed diagnostics. Found drain is clogged and backing up creating siphon. Advised Darin needs to be cleared. No leaks detected. No parts replaced. Job complete.

Arrived on site to test unit for not draining. Found garbage disposal knock out was present preventing unit from draining. Removed knockout and unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for sparking and burn smell. Found d excessive grease built up on diode causing noise and burn smell. Recommend diode replacement. Scheduled for Friday 13th. ; ordrng 1 W11256462 (Diode)

Arrived on site to test unit for light in FC not working. Found frost preventing switch from disengaging. Removed frost and unit now working as designed. Advised customers to open and close FC door from center of handle to ensure gasket is sealing properly. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site to test unit for excessive shaking. Found gear case has failed. Also found control is thinking unit has water when empty due to a faulty pressure switch. Recommend control, suspension, gearcase, slider, clutch, rotor and wash plate. Scheduled for Friday 13th. ; ordrng 1 W10902814 (Wash plate) and 1 W10915701 (Rotor) and 1 W11419171 (Control)"

Arrived onsite for commercial washer not working. I found the coin chute not going in when inserting money. Coin chute that was supplied to me for repair had been damaged. Will need to re order to continue with repair. Will return with all parts. Ordering W11126319 COIN CHUTE. Office to to RS. Senior tech only to return.; O-emld tckt

"Arrived on site to test unit for frost building up in FC. Found gaskets had magnets missing from door gaskets. And center mullion was damaged. Replaced RC gaskets(W10830162), FC gaskets(W10443320) and mullion(WP12722803AP). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for control panel buttons not working. Upon closer inspection found button broken, replaced control, tested unit, unit is running as intended. Job complete. Used WPW10727063"

"Arrived on site to inspect unit for not spinning or tumbling. Upon arrival found error code f5e3, f0e2, f9e1 suds, lock and drain. Found switch failed, replaced switch, tested unit, unit is now running as intended. No leaks present at this time. Job complete. USED W11316246"

Arrived on site for washer making noise. No error codes posted. Ran diagnostics and all components pass?.d tub passes bounce test. Removed agitator and found coins under neath. Removed and verified operation. Call complete. No parts.

"Arrived on site for refrigerator making noise. Removed evaporator cover. Replaced fan motor, retainer, both grommets and blade. Verified operation. Call complete."

Arrived on site for dishwasher leaking from air vent after a cycle when customer opens door. Diagnostics shows no errors. All components pass test. Signs of leak from dispenser. Replaced dispenser and vent. Adjusted vent settings. Call complete.m

Arrived onsite and found lower door latch lost position. Reset by activating and canceling the clean. Unit is now operating as designed. Advised customer on findings and on repair. No parts used. All else checks good.

Arrived onsite and found unit operating with failed fill causing no wash. Found water supply turned off. All checks good. Water turned on and unit is now running properly. No parts used.

Arrived on site for refrigerator not cooling. Plugged in and confirmed compressor turns on but it is not transferring heat. Recovered refrigerant. Replaced compressor drier and coupler. Checked for leaks with 250 psi. Held for 10 min. Vacuumed and recharged. Verified operation.call complete.

"Arrived onsite and determined receivers and door were level and correct but cabinet alignment causing the door to favor the right. Followed techline recommendations and did not change alignment. Manually adjusted alignment to correct and demonstrated unit is cosmetically correct to the builder. All checks good. W11178521, W11100732, W11653626"

Arrived onsite and found fridge door set screw lower backed out. Secured all set screws to repair. Unit is now operating as designed. Advised customer on repair. All checks good. No parts used.

"WFG550S0LZ4 Arrived to inspect panel issue. I found the machine was not fully engaged into the anti-tip device, creating a potentially hazardous condition. I was able to fully engage the unit into the anti-tip device and tested. Operational test good, no gas leaks detected during service."

Arrived onsite and found unit latch failing due to strike alignment. Repaired by correcting strike. All checks good. No parts used. All checks good.

"Arrived on site to test unit for burnt component. Upon arrival customer stated unit is stuck in a power cycle loop, he looked at the controls and found the L one has a burnt mark. Inspected controls and found L control has corrosion on the backside of the board, replaced control (W11261167) and tested, unit is still stuck in a power cycle loop but cavity lights now illuminate. Replaced console (W11297709) and tested, all components are properly engaging and unit is now running as designed. Advised customer to connect unit to wifi in order to get OTA software updates. Job complete."

"Arrived on site to inspect unit for damaged door. Inspected unit found panel on the left side of the door has come loose restricting the door from opening properly. Replaced door (W11173813) and tested unit, unit is now functioning as designed, job complete."

"Arrived on site to test unit for no water. Upon arrival ran diagnostic cycle and heard no water entering tub. Found water valve was turned off, turned valve on and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for leak. Upon arrival customer stated unit is not leaking, its just not draining. Ran diagnostic cycle and found all components properly engaging and unit is draining. Customer apologized and stated he was a first time home buyer. Gave him a rundown of how this unit operates including how to use pods, when to run cleaning cycles, heating the water at the faucet before starting a cycle and to use rinse aid. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived to inspect lower loss issue. I verified the unit would trip the breaker shortly after plugging in. The customer had already replaced the breaker and there was no change. I found that the unit normally cycles different loads at power up and when the ice maker was momentarily cycled on, the unit would trip the breaker. Removing the circuit was not enough and the ice maker power connector had to be disconnected as well. I found the wiring within the left RC door likely had an intermittent short and advised the customer. Once the electrical issue was worked around and I was able to keep the machine running, I found that after 20 minutes of compressor run time, the high side discharge only reached 101F and should have been at least 30F higher. At the condenser inlet, the temperature had declined to 95, only 12 inches from the compressor and denoted lower refrigerant flow. I advised the customer and the elected to replace the unit due to the two major failure points. No leaks observed during service."

Arrived on site to test unit for element hanging. Replaced one support(W11724411) and unit now working as designed. Job complete.

Arrived on site testing for not completing wash cycles. Found errors f1e1(main acu fault) and f8e1(long fill). Ran diagnostics twice with no issues. Called Techline and due to multiple part replacement and issue has been on going since 06/10/2024. Submitted unit for review for replacement. No further parts recommend at this time. No parts replaced at this time. SR#7739868860

1970# Arrived on site to test double wall oven for not heating. Found error for product miswired constantly prompting. Pull oven out and found unit is hard wired. Found neutral was connected to L2 causing issue. Properly wired unit and both top and lower oven heated as designed to 350. No parts replaced. Job complete.

"Arrived on site to replace previously diagnosed parts. Replaced L hinge (W11551369), R hinge (W11551376), lid (W11404468), and slider (W10734521). Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for panel not working. Upon arrival customer demonstrated that majority of the buttons dont work and time screen is unreadable. Unit will need a new control panel and UI to fix issue. Replaced UI (W10891907) and control panel (W11197501. Tested unit, all functions on the control panel are restored and unit is now running as designed, job complete."

"Arrived on site for unit not recognizing lid is closed. Upon arrival, inspected unit and found fractured lid strike. Replaced strike W11457841. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site for unit powers on but does not start. Upon arrival, test unit Actuator is clicking but not moving cam into position. Need to replace actuator. Replaced actuator W1148172. Test unit by running a normal cycle. Unit is now operas designed. No leaks present at this time."

Arrived on site to inspect washer with latch issue. Upon further inspection found that the strike had broken preventing the washer from running a cycle. I replaced the strike and tested the unit. The unit is operating as designed. No water leaks observed W11457841

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing no error codes. I removed the toeplate to gain access to the float switch and I found a small amount of water in the drain pan. I removed he float switch from the pan and continued with testing. Unit is operating as designed and I cleaned the water from the pan. I found the control panel fascia peeling from the console (photo). Customer has a water softener system and they provided the type of detergent theyre using. I advised that due to the water softener and the type of detergent caused too many suds and the suds are pushing the water over the reservoir causing the unit to leak and present the error code. I am ordering the control panel and UI and will return with all prescreened parts. I made recommendations for use and care, as well as, detergent and rinse aid use. Office to schedule return service due to the availability of parts. Returning tech to replace the control panel, UI and float switch assembly. No parts installed.; ordrng 1 W11660284 (Console) and 1 W11632709 (UI)"

"Arrived on site to inspect freezer (FC) door damage. Upon further inspection, I found the FC door has two dents in the lower left corner (photo). Also, the customer advised the FC door doesnt open very wide. I tested the door functions and found it not opening fully due to the door not closing completely and moisture building up on the slides and causing the bearing grease to harden. I removed the door and cleared the slides and applied new grease to the slides/bearings and tested operations. Installed the new door and retested operations and the unit is operating as designed. I found protective film around the RC door handles and removed it and tightened the handles. Unit is operating as designed with no water leaks observed during service. Job completed. This ticket ties in with ticket #417746 W10849519"

1970# Arrived on site to test double wall oven for not heating. Found error for product miswired constantly prompting. Pull oven out and found unit is hard wired. Found neutral was connected to L2 causing issue. Properly wired unit and both top and lower oven heated as designed to 350. No parts replaced. Job complete.

"Arrived on site to diagnose refrigerator not cooling in RC and losing cool in FC. Examined unit and found evaporator fan was not running. When I listened to the fan I hear a weak repeated grunt, and fan would not spin up. Replaced evaporator fan motor and tested. Verified fan comes on and cools properly. Sealed system good, healthy frost pattern. Unit now working as designed. Repair completed. Parts used - WP2315549"

"Arrived on site to install new console and control to resolve erroring dishwasher. Installed correct control and console and ran unit. Verified all working as designed. No further errors. Parts used - WPW10285180, WPW10459139."

"Arrived on site to install previously diagnosed bellow. Removed old bellow and went to install new and found wrong part in box. Ordering correct bellow, return visit set 9/10. KC will add to route. ; ordrng 1 W11384425 (Bellow)"

"Arrived on site to inspect refrigerator ice maker not dispensing. Upon further inspection, the tenant advised that the ice maker will stop working then they cycle power to the unit and it will work briefly then stop again. I removed the ice bin and tested the ice maker and it failed to harvest. I turned the power off to the ice maker and waited for approximately 10 seconds then turned it back on and the tray moved. I retested the ice maker and it harvested and filled. I recommended the ice maker be replaced due to it failing to respond the first test. I am ordering the ice maker and scheduled return service for 09/19/24 as a PM call at the tenants request. Also ordering a CNOTE-SCHEDULE AS LAST CALL 3-6. No water leaks observed during service. No parts installed. ; ordrng 1 W11700250 (Ice maker) and 1 CNOTE (SCHEDULE AS LAST CALL ON 09/19 3-6)"

"Arrived on site to diagnose refrigerator that was not cooling well in the RC. On arrival I found RC is way above temp, and I found almost no air coming through the diffuser. I put the unit in diagnostic and tried to open damper and got no response. I removed the cover and found the wiring harness on the liner side was folded / crimped and has broken wires in it. When I straighted and messed with the wires, the damper opened. Called tech line and reported findings SR7739871107 . Based on where the break is and that it'd on the liner side, those wires can not have a good repair done on them and they will break due to being on the corner of the diffuser. Unit sent up for review. No repair made due to no good repair being possible. Replaced damper since it broke coming out of the liner. Call completed. Parts used W11645127."

Arrived on site to install new outer door panel due to the last panel being damaged in box. Verified good panel and installed. Verified proper fitment. Repair completed. Parts used - W11702834.

Arrived on site for refrigerator needing reservoir tank. On arrival re-confirmed issue and installed part w10801011. Couldnt leak test unit due to water to house being shut off. Insured all connections were tight. Informed customer to notify us if issue returned. Call complete

"Arrived on site to test unit for not completing cycle, advised customer that unit is out of warranty, customer was not aware and denied service, no service provided no fee collected"

"Arrived on site to inspect unit for strong gas odor coming from unit. Upon arrival found bake element not staying lit but still feeding gas. Also found when attempting to start unit sometimes it does absolutely nothing no spark no gas being fed unit just says preheat. Found module spark failed. Inspected brown line from igniter to spark module no signs of open readings or shorts in wire. Replaced module spark, tested unit, unit is running as intended. No leaks present at this time. Unit is now staying lit and cycling heat at proper intervals. Confirmed unit is reaching temperature and shutting off gas supply as designed. Unit is running as intended. No leaks present at this time. Job complete. USED W11162730"

Arrived on site for a range that is tripping the breaker. Inspected unit and work area. The customer stated that she went to use the oven for the first time and it tripped in the middle of pre-heat. I did confirm the customers complaint and found no issues with the wiring or any kind of grounding. I removed the ground wire from the unit and ran the unit up to 450?F. And I reattached the ground screw and ran the unit back up to 450?F without any tripping. I did advise the customer to keep the unit running for two hours to burn off any moisture within the elements to correct the issue. The unit is working and operating as designed. Call. No parts were installed.

"Unit 2105. Arrived on site to replace all elements springs diagnosed on previous trip. Replaced element springs, tested unit, unit is running as intended. Job complete. USED 8 WPW10225448"

"Arrived on site to inspect unit for vent fan not operating. Found vent fan failed, replaced fan, tested unit, unit is running as intended. Job complete. USED WPW10395033"

"Arrived on site for no ice and missing wheel. Icemaker working,removed kickplate found missing roller assembly,pin and clip ordering axle kit that should include pin and clip. ; ordrng 1 W11594405 (Axle)"

"Arrived on site to inspect refrigerator not cooling properly in RC. Upon further inspection measures RC=52 degrees FC=-2. I observed a heavy amount of frost built up on the RC evaporator and encompassing the evaporator cover. I placed the unit into diagnostics and all components are testing fine. I checked the defrost setting and it was set to adaptive defrost, which most likely caused the over frost condition. Because of the amount of frost I instructed the customer to unplug the unit for 24hrs and to monitor water from defrosting. No parts installed"

"WDT540HAMZ2 Arrived on site for unit not working. Upon arrival, customer stated it will shut off after 10 minutes, soap will not dissolve and dishes will still be dirty. Upon arrival, soap was still present in the dispenser. Ran overall diagnostics and passed. Ran unit for 20 minutes on consumer cycle with no issues. Customer mentioned they eat foods that contain chia seeds. Customer is utilizing everything correctly when it comes to loading and detergent use. Customer will monitor unit. No water leaks present at his time. No parts replaced"

"Arrived on site. Maintenance defrosted unit,replaced defective light switch,found complete auger motor assembly has been removed. Ohmed heater passed,due to defrost issue replaced the main control,ui and defrost thermistor. Used Wpw10384183,w11558182,w11518204,w11396033; used 1 Wpw10384183 (Thermistor) from stock"

"JBRFR30IGX10 Arrived to inspect noise. I found the cabinet required adjustment to match the FZ and the tubing in the back of the machine was making contact with the back cover, vibrating at various compressor speeds during testing. The tubing was able to be moved away from the cover and the issue was fully resolved. No leaks observed during service."

"Arrived on site for sealed system repair. Recovered refrigerant. Replaced precooler, compressor, drier and coupler. Pressure tested at 250 psi. Holding. Vacuumed and recharged 64g weighed in. Verified operation. Call complete. W11678305, W11580057, W11506635, WPW10143759"

Arrived onsite for oven not functioning. Uponarrival I noticed the oven to have power but the display to be black. I performed a power reset at the breaker. Afterflipping the breaker back on unit powered back up and is now showing the display. I set the oven to 350 on bake and found the unit to cancel out after heating for bit. Customer will need to set wifi up for unit to update and function properly. Gave customer wifi team number if they have any issues or need help on setting up wifi. Call complete. No parts installed.

"DU1055XTVS1 Arrived on site for unit stopping mid cycle. Upon arrival, customer stated unit will flash dimly on control panel and will not progress to next step of cycle. Ran consumer and diagnostics and ran fine. Exposed control panel and found faulty gasket on the vent assy (picture attached), causing moisture to short out board. Ordering WP8558980 vent, WP8269259 gasket, W11169039 upper rack and W10161215 lower rack. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11169039 (Upper rack) and 1 W10161215 (Lower rack) and 1 WP8558980 (Vent) and 1 WP8269259 (Gasket)"