Service History 474

Near Austin, TX 78717
Kayman
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I installed the oven door inner glass. Unit is working as designed at this time. I advised customer on the importance of getting the unit connected to WiFi and talked to them about the whirlpool app. Resident stated when they get WiFi in the home they will connect the oven. Job complete.
Near Buda, TX 78610
Kevin
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site and replaced new door and all parts that would not transfer over to the new door. Requested that customer wait 12 to 24 hours before ice is made, new icemaker area needs to get cold first. Job complete"
Near Cedar Park, TX 78613
Tommy
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for ice maker too loud. Found valve was very loud during fill went to check. Found reservoir had some frost and water fill line to dispenser was damaged. Fixed water fill line to get ride of small leak. Replaced reservoir and valve. Job Completed.
Near Harker Heights, TX 76548
Al
Job Details: 10/27/2020
OVEN WHIRLPOOL WOS92EC0AS01 "Arrived on site and inspected wall oven no power and locked.Found the unit has a blown fuse.Disassembled, removed and replaced it.Reassembled and unit tested as designed.Customer satisfied.
Near Austin, TX 78723
Matthew
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for washer making loud noise. Put unit in diagnostics and found F7E8 shifter fault. When testing unit you could hear gear slipping from cam. Replaced actuator and cam. Tested unit and unit is functioning properly.
Near Georgetown, TX 78628
Cliff
Job Details: 10/27/2020
WASHER KENMORE 417.441023 Arrived on site to diagnose a washing machine that is making abnormal noise. Tested unit and found rear bearing failingAdvised homeowner on findings.
Near Austin, TX 78744
Kevin
Job Details: 10/27/2020
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site and replaced control and console diagnosed on previous visit, after replacement ran test 52 and 51 and all functions are operating properly, no water leaks detected at time of service, job complete"
Near Austin, TX 78725
Matthew
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived onsite to replace previously diagnosed parts. Replaced motor with harness. Tested heating element and element tested good. Found control was not putting unit into defrost. Replaced control as well. Job complete"
Near Andice, TX 78628
Jonathan S
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave control not responding. Inspected unit and work area. Found control popped up and not aligned with door. Removed control and inspected for damages, none found. Installed control and tested operation. All tested good."
Near Lago Vista, TX 78645
Lou
Job Details: 10/27/2020
REFRIGERATOR FRIGIDAIRE FRS26R4AB5 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=59 degrees & RC=65 degrees. I checked amp draw to the compressor and found it steady at 10.13amps. When the start device would click the compressor would not come on. I inspected the start device and found it shorted and burnt. I replaced the start device and capacitor and plugged the unit in and the compressor immediately came on and the unit began to cool. Recommended the customer give the unit 12-24 hours to completely cool. No water connections to unit, job completed."
Near Austin, TX 78722
Matthew
Job Details: 10/27/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not spinning. Tested unit and found failed belt. Replaced belt and tested unit. While testing unit also found blockage from lint buildup in vent trap and leading into external venting. Notified customer that the external duct should be inspected and cleaned. Job complete
Near Austin, TX 78741
Matthew
Job Details: 10/27/2020
WASHER WHIRLPOOL CHW9160GW1 Arrived onsite for F21 error code. Long drain error. Upon inspection found drain hose inserted into drain pipe and sealed. Explained to customer that this will cause issues with the unit draining and a prolonged drain cycle will give this error. Also instructed customer on proper amount of detergent to avoid over suds. No leaks present at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to inspect refrigerator with ice built up around the ice maker and water dripping onto the floor. Upon further inspection, I found water in the dispenser tray and found ice jammed in the ice dispenser door (separator). Removed the ice and tested the dispenser door and it’s closing within its time range. Also found a large amount of ice/frost built up under the ice bin. Removed the ice bin and inspected the ice chute gasket and found it damaged. I placed a bead of permagum around the chute to seal off the air gaps in the gasket. Customer cleaned off ice under ice bin. Reassembled the chute components and retested and unit is operating as designed. Recommended that the customer do routine maintenance once the ice bin and ice dispenser door. No water leaks observed at the end of service, job completed.
Near Austin, TX 78703
Wesley
Job Details: 10/27/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived onsite and advised customer that due to ongoing closure issues inner microwave door will need to be replaced. . . ; ordrng 1 W10687342 (door/mw)
Near Pflugerville, TX 78660
David S
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "I arrived on site for fridge no cool. I inspected the unit and work area. I found the drip tray for the rc evap covered in ice and warped. I also found ice build up in the freezer section. I inspected the drain tube and found it clogged. I cleared the drain tube. I called techline and advised of the situation. I got sr number Sr# 7729137686. I as pointed to service pointer W11092686F. I am ordering the clamps and returning with permagum and zip ties to complete the service pointer. I am also ordering both evap fans and returning with the UI and hv control to complete the repair for defrost issue. ordrng 1 W11087438 (motor-evap RC) and 1 W11109595 (motor-evap FC) and 2 W11456069 (RC EVAP CLAMPS)s"
Near Austin, TX 78703
Wesley
Job Details: 10/27/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived onsite and found custom cabinetry will not allow access to control box. Customer to gain access. Will return to replace led driver. ; s
Near Kyle, TX 78640
Noah D
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to inspect washer for not unlocking, upon inspection found the previous diagnosis correct, replaced control board and tested for all functions, no problems found and all functions returned to lock.Complete."
Near Austin, TX 78746
Kevin
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KURS24LSBS03
Near Leander, TX 78641
Tommy
Job Details: 10/27/2020
OVEN KITCHENAID KFDC506JSS00 Arrived onsite for unit door making slight grinding noise. Found that door and bottom plate were rubbing up against each other. Adjusted door and bottom plate until no sound was made.
Near Georgetown, TX 78633
Tyler
Job Details: 10/27/2020
REFRIGERATOR SAMSUNG RF23M8070SR/AA02 Arrived on site for refrigerator with an icemaker that was frosting up. Upon further inspection of the icemaker I found the eight stop sending power to the heater assembly that melted the ice enough water to rotate and harvest cycle it was causing too much frost buildup under the icemaker do that.Office to reschedule due to poor currently out of stock; ordrng 1 DA82-02638A (ICE MAKER ASSEMBLY)
Near Georgetown, TX 78633
Tyler
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW9250WW01 Arrived on site for washer that was walking around the laundry room floor and banging when it was going to spend. Upon arrival I did find that the 3 suspension rods Underneath the unit had gone bad and we’re not allowing for proper spin functionality there in the cycle. I installed the new rods to retest of the unit to find out everything is now functioning as designed with no leaks or banging around before during or after repair. Call complete
Near Austin, TX 78721
Matthew
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived onsite to replace previously diagnosed parts. Replaced diffuser, tested unit in service diagnostics #3. While diffuser door opened and closed, no noise was present. Job complete"
Near Pflugerville, TX 78660
David S
Job Details: 10/27/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for cooktop leaking. When I got into the home, I found out the gas company had turned the gas off to the whole home. I spoke to the customer about needing the gas on to test for leaks within the cooktop. The customer called atoms and found out the atoms won’t turn the gas back on until they know where the leak is and it’s fixed, they told the customer they need a licensed plumber to come out and test the system. Job complete."
Near Leander, TX 78641
Kayman
Job Details: 10/27/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived on site to install previously diagnosed parts. I installed the FC evap motor fan blade. The air is now moving in the correct direction. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 10/27/2020
REFRIGERATOR MAYTAG MFI2569YEM0
Near Pflugerville, TX 78660
David S
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for microwave not heating. I inspected the unit and work area. I tested the unit and found it not heating. I tested the diode and found it failed. I replaced the cap, and diode. I retested the unit and it is now working as designed. Job complete."
Near Hutto, TX 78634
David S
Job Details: 10/27/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to possible install previous diagnosed part. I gained access to the burner head and found the spark igniter stripped in the assembly. I am ordering the burner head WPW10515454 to complete the repair. ; ordrng 1 WPW10515454 (burnr-head)
Near Austin, TX 78731
Kevin
Job Details: 10/27/2020
DRYER WHIRLPOOL WED560LHW1 arrived on site and inspected dryer and found no power, inspected terminal block and found The power cord was not installed properly, replaced block, took pictures. After correcting power cord took another picture of dryer heating and good airflow showing on airflow meter, job complete"
Near Austin, TX 78731
Luis
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KBFS25EWMS1 "Arrived on site for ice build up in freezer. Found ice forming on bottom section of cabinet,checked door operation good,gasket sealing correctly to cabinet,adhesive between liner and cabinet. Raised freezer door to allow better seal from gasket to liner,if problem continues will possibly need a new door and gasket. Collected service call fee"
Near Spicewood, TX 78669
Brandon
Job Details: 10/27/2020
RANGE KITCHENAID KERS202BSS0 "Arrived on site for customer complaint of unit not heating, found failed bake element, I replaced bake element. Unit tested good.
Near Pflugerville, TX 78660
David S
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site to install previous diagnose parts. I gained access to the rails and replaced with new. I inspected the freezer liner and found gas around where the inner liner meets the exterior. I used silicone to seal the gaps. The unit is operating as designed. Job complete.
Near Georgetown, TX 78626
Cliff
Job Details: 10/27/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to perform diagnosis on range. Builder informed me door issue has been resolved but the control panel is dented. Control panel will need to be replaced to complete repairs..; ordrng 1 W11097777 (panl-cntrl)
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/27/2020
DRYER MAYTAG MEDB835DW4 Arrived on site for STILL RUNS BUT IT MAKING A HIGH PITCHED SQUEALING NOISE--STARTS RIGHT AWAY AND LAST THE WHOLE TIMEStarted dryer and could hear the noise. Broke down the machine and found a pair of shorts and a wash rag in the blower wheel housing. Removed and reassembled the dryer and noise is gone.
Near Leander, TX 78641
Kayman
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite to install previously diagnosed parts. I installed the HV control and I noticed there was ice in the bin. The unit is working as designed and no leaks detected during time of service. Job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site today Conoce refrigerator that had over cold fresh fruit section. Tested all parts and components and found no failures with unit at this time. Advised homeowner air channels may have frozen over temporarily due to an air leak in the unit. No further repairs are needed and all is working properly
Near Kyle, TX 78640
Noah D
Job Details: 10/27/2020
FREEZER FRIGIDAIRE FFFH17F2QWB "Arrived on site to inspect freezer for leaking underneath, upon inspection found the left side of the compressor lines leaking water during defrost of evaporator, checked all functions of evaporator and presser and found no issues, spoke with CS and was told to seal up area that drain The evaporator water, sealed all problem areas and found no issues. Complete"
Near Burnet, TX 78611
James
Job Details: 10/27/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and tested operation. Found unit will not fill with water. Tested fill valve and found to be good. Tested voltage to fill valve and found no voltage during fill cycle and indicator light on control would cut off. Verified proper voltage and polarity at control. Unit has proper voltage at control. New control is defective and will need to be replaced. ; ordrng 1 W11410063 (CONTROL)
Near Austin, TX 78756
Luis
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for ice and water leaking complaint. Found water leaking from fresh food and freezer compartment,ran diagnostics weak air flow from ice box fan,no errors on icemaker and thermistor passed. Found obstruction in train tube in compressor compartment diagnosed tube will need to be cleared and main control replaced. Cleared obstruction from drain tube,replaced main control. Powered unit on good air flow ice box fan.
Near Austin, TX 78749
Kevin
Job Details: 10/27/2020
DRYER WHIRLPOOL MGDE300VW0 "Arrived on site and inspected dryer and found it is heating normally, used bubble solution on all gas connections and did not find any leaking. Used airflow meter and airflow shows good for gas dryers. Found air duct has dark marks on it but explain to customer this is normal after 10 years of use, it’s only cosmetic, and not hurting the performance of the dryer.
Near Georgetown, TX 78633
Cliff
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to diagnose a microwave with a broken door. Found outer glass for microwave has broken. Replaced door and tested unit. Found all is functioning properly at this time.
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/27/2020
WASHER MAYTAG MHW4300DW0 Arrived on site for washer leaking after two loads. Ran a quick load and water was leaking from the heating element. I found the heating element nut was not attached. Found the nut on the floor and screwed back in. No leaks detected. Job completed.
Near Buda, TX 78610
Richard
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for the refrigerator ice maker not working. During testing found that the freezer Evaporator was frozen solid. Customer de thawed freezer and I replaced the evap fan and thermistor harness and refrigerator tested good compressor came on and started to cool. Advised customer to monitor. Complete
Near Georgetown, TX 78633
Cliff
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose an oven that did not respond to user input. Tested all parts and components and found no failures at this time and no errors saved in control. Advised homeowner on possible reasons issue may have occurred. All is working properly at this time and no further repairs are needed.
Near Austin, TX 78749
Jacob
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW5620HW Arrived onsite for unit leaking water on front left side. Tested unit. Unit did not leak. Noticed the unit was not leveled correctly. Re leveled unit. Tested unit. Unit test good. No leaks at this time. Job complete
Near Wimberley, TX 78676
Andrew
Job Details: 10/27/2020
OVEN JENN-AIR JJW8530DDS "Arrived on site to test unit for not heating up fast enough. Found unit was set to 208v setting. Per customer request I changed unit to 240v setting. Tested unit to 350, unit works good. Customer was satisfied with improved heat time.
Near Pflugerville, TX 78660
David S
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for freezer frosting over and leaking. I inspected the unit and work area. I found the freezer door stuck, and the inside frosted over. I found the lining of the freezer door separating from the door. I am ordering a freezer door LW10341279, gasket W10407216, and authorization. I spoke to the customer about defrosting the fridge so the freezer door is no longer stuck. The office will schedule the return when we have an eta on the part.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 LW10341279 (dor-fip ss) and 1 W10407216 (gasket-fip)"
Near Austin, TX 78734
Robert
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on job to replace console. After replacement test operation all functions working properly. No leaks detected at time of service.
Near Andice, TX 78628
Jonathan S
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site for microwave exhaust fan not turning off. Inspected unit and work area. Tested microwave by heating water for 2 minutes, found fan shutting off. Tested for another 2 minutes. Informed customer when sensor reaches a high temperature unit is designed to keep fan running until thermistor reaches ambient temperature to keep heat from control. All tested good."
Near Buda, TX 78610
Richard
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for the refrigerator door not closing properly and not cooling properly. During testing found that the hv control board is not working correctly. It takes a minute for the lights to come on when opening the door and it takes a minute for the lights to go off after closing the doors. Also found that the ice maker front heater not working properly causing condensation. Will need to replace UI, hv control, heater. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10843055 (cntrl-elec) and 1 W10848301 (cntrl-elec) and 1 WPW10553630 (escutcheon)"
Near Austin, TX 78729
Paul
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW5700AC0 Arrived onsite for a washer making a very loud noise but it is working. I found the driven belt pulley nut loose and the pulley rubbing on the belt guard. I also found the leveling feet screwed all the way in the chassis causing the belt guard to hit the floor with a heavy load. I tightened the nut and adjusted the leveling legs. We put a heavy load in the unit and tested it. The unit sounds normal and is working as designed. Call complete.
Near Buda, TX 78610
Robert
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived on job for complaints of leaking from cold water valve. Found gasket for supply hose damaged. Customer had spare gasket. Replaced gasket and test connection, no leaks."
Near Austin, TX 78746
Luis
Job Details: 10/27/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for cooling issue. Found evaporator fan not running,good voltage to fan 120vac diagnosed a defective fan motor. Replaced fan motor powered unit on fan powered and starting cooling down."
Near Austin, TX 78727
Paul
Job Details: 10/27/2020
DISHWASHER KITCHENAID KDTM604KBS0 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the main control and tested the machine in diagnostics. The unit completed the cycle and worked as designed. Call complete.
Near Austin, TX 78739
Richard
Job Details: 10/27/2020
WASHER ELECTROLUX EFLS627UTT Arrived onsite for the washer leaking from dispenser drawer. Replaced dispenser drawer and adjusted washer front legs for leveling. Washer tested good no leaks detected complete.
Near Wimberley, TX 78676
Andrew
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW8040DW0 Arrived on site to test unit for loud noise while operating. Found slight gearcase oil on noise damper and surrounding area. Verified noise was coming from gearcase. Needing gearcase to fix issue. ; ordrng 1 W11455453 (GEARCASE)
Near Austin, TX 78758
Scott
Job Details: 10/27/2020
REFRIGERATOR IKEA IX7DDEXDSM01 Arrived on site for no ice . Ran diagnostics. Got lost home error code . Replaced icemaker . All checked normal . No water leaks detected at time of service . Job complete .
Near Meadowlakes, TX 78654
James
Job Details: 10/27/2020
DRYER MAYTAG MEDX655DW0 Arrived on site and tested operation. Found unit not venting properly and holding on to heat in drum. Found very little lint in unit and vent hose to wall. Vacuumed lint from unit and recommended customer have vent from wall to roof line cleaned. Job complete
Near Wimberley, TX 78676
Andrew
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB00 Arrived on site to replace parts from previous diagnosis. Replaced RC door and noticed gasket not sealing properly still. Leveled unit and issue went away. No leaks detected. Job complete.SR#7728175133
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/27/2020
OVEN WHIRLPOOL KEBS209ESS00 "Arrived on site for LOTS OF BURNED WIRING, DIFF CO DIDNT MAKE REPAIRS. COMPLETELY DIED, NO POWER ANYMORE- FRIED COMPLTLYNo power to oven at all. Inspected wiring at the control boards and found three wires with coating removed exposing wire. Oven was getting proper voltage. We will reach out to the warranty company for the following: W10632452 (main harness), W11157221 (sensor harness), WPW10545291 ()fuse), W11179310 (control w/pwr), W10801665 (control) , W11245567 (blower), W10588749 (console), WP4449751 (thermostat) , Parts total ; ordrng 1 W10588749 (AUTHO panl-cntrl) and 1 W10632452 (AUTHO harns-wire) and 1 W10801665 (AUTHO cntrl-elec) and 1 W11157221 (AUTHO harns-wire) and 1 W11179310 (AUTHO cntrl-elec) and 1 W11245567 (AUTHO blower) and 1 WP4449751 (AUTHO thrmst-fix) and 1 WPW10545291 (AUTHO fuse-thrml)"
Near Austin, TX 78731
Luis
Job Details: 10/27/2020
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site for drainage issues. Ran diagnostics water draining from unit,found excessive food particles in bin,diagnosed plumbing issues water is back flowing in unit from house plumbing. Customer will need a plumber uploaded picture of food particles to SD-Mobile"
Near Kyle, TX 78640
Richard
Job Details: 10/27/2020
WASHER WHIRLPOOL WTW8500DW4 "Arrived onsite for the washer not working properly. Ran diagnostics and found error codes F6E3,F6E2 communication errors. F0E4 water valve temperature. Replaced console, control, water valve and calibrated washer and washer tested fine and no leaks detected complete"
Near Lakeway, TX 78734
David Z
Job Details: 10/27/2020
RANGE JENN-AIR JGRP436WP02 "Arrived on site to diagnose range that consistently pops breaker and panel darkens out. Checked control panel and found loose connection at control board. Reseated board connections. Found unit is wired into a kitchen GFCI which is the cause of the breaker popping. Per installation guide and conversation with tech line, Sr7729134504, unit should be wired on its own circuit with normal breaker. Unit should not be wired into a gfci or arc fault. All is now working as designed. Call complete."
Near Bee Cave, TX 78738
Brandon
Job Details: 10/27/2020
DRYER SAMSUNG DV40J3000EW/A2 "Arrived on site for customer complaint of dryer not heating, found failed heating element, I replaced heating element, unit tested good.
Near Austin, TX 78756
Scott
Job Details: 10/27/2020
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer not spinning clothes dry . Ran diagnostics no error codes did find tub would shudder sometimes . Also customer had complaint about leaking .ordering dispenser and main control . No water leaks detected at time of service. Please call to set return.; ordrng 1 AUTHO and 1 W11465532 (DISPENSER )
Near Austin, TX 78732
David Z
Job Details: 10/27/2020
REFRIGERATOR KENMORE n/a
Near Austin, TX 78730
David Z
Job Details: 10/27/2020
RANGE JENN-AIR JJW9830DDP "Arrived on site to diagnose oven that had a contact service message. On arrival found contact service message and phone number. Was able to hit back and leave menu. Put in diagnostic mode and checked codes. There were 0 saved faults. Reset control from menu and tested all functions. All functions are working and did not throw any faults. Retested bake and broil for both elements and both are working properly. Could not verify or duplicate a failure. Customer said message came on overnight not while in use. All appears to be working at this time. Advised to follow up if error duplicates. All is working as designed.
Near Austin, TX 78738
Robert
Job Details: 10/27/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived on job for complaints of not locking. Found the latch not responding. Replaced latch and washer working properly. No leaks detected at time of service.
Near Austin, TX 78745
Jacob
Job Details: 10/27/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived onsite for unit not drying clothes. Tested unit. Found that unit is working as designed. Checked voltage, was getting 240volts. Checked temperatures to unit. Was getting 120-130 degrees F. Called Techline to report findings. Said that the unit may have issues not heating up properly because there may be a clog in the wall for the air not to be able to dry properly or the amount of clothes is too much. In other modes the clothers may not be big enough for the clothes to hit the moisture sensor to keep the drying process going. Got sr#7729135782. No issues at this time. Job complete"
Near Austin, TX 78758
Scott
Job Details: 10/27/2020
WINE COOLER KITCHENAID KUWR204ESB0 "Arrived on site ,replaced door front and badge .job complete ."
Near Austin, TX 78731
Kevin
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Arrived on site and found ice guide has broken, replaced it and it will now dispense properly, job complete"
Near Round Rock, TX 78664
David S
Job Details: 10/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for wall oven display randomly changing screens. I inspected the unit and work area. I found no fault codes in diagnostics. I found the unit connected to WiFi and the customers whirlpool app. I watched the display and it changed screens like someone is pushing buttons. I power cycled the unit and found the display still changing screens on its own. I am ordering the console W11296171 to complete the repair, and the control just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W11296171 (console)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for Dispensing running but no ice come out.Tested ice maker with dispenser. Both ice and water was functioning properly. Placed in diagnostics and ice maker motor showed faulty in ice harvest step. Replaced ice maker motor and tested again. Both ice and water dispenser working as designed. No leaks detected. Job complete.
Near Austin, TX 78703
Wesley
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found customer concerned with veggies freezing in deli drawer. Advised that bottom drawer is to be used for meat and cheese type food only and the produce must be dry and tired higher in the fridge.
Near Austin, TX 78717
Kayman
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived onsite for refrigerator making loud noise. Upon inspection. Found the condenser line was rubbing against the condenser fan blade causing the noise. I moved the line over about 2 inches and it is no longer making the noise. Job complete.
Near Austin, TX 78757
Scott
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for evap in fresh food freezing over . Found drip pan bowed . Following service pointer on pan. Ordering evap cover ,fan with harness , screws and evap tie straps . Also will need to change UI and control . No water leaks detected at time of service. Please call to set return .; ordrng 2 2185788 (clamp)s and 4 67006425 (screw)s and 1 AUTHO and 1 SHIMSFOREVAPDRIPTRAY and 1 W11033168 (harns-wire) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap)"
Near Austin, TX 78728
Paul
Job Details: 10/27/2020
RANGE KITCHENAID KSEB900ESS3 Arrived onsite for a range with an F2E1 error. I removed the error and tested. The F2E1 reappeared. I changed the control panel and tested. The unit is working as designed. Call complete.
Near Burnet, TX 78611
James
Job Details: 10/27/2020
VENTHOOD WHIRLPOOL KVWB606DSS1 Arrived on site and attempted to remove blower to replace. Found blower jammed and unable to remove to replace. Customer is going to have general contractor correct installation so that blower can be replaced. Left blower with customer per request. She will contact us of contractor is unable to remove motor after removing hood
Near Bartlett, TX 76511
Tyler
Job Details: 10/27/2020
DRYER GE GTD65GBSJ3WS Arrived on site for dryer that needed a new primary control board. After installing the new board and then programming it to the gas dryer I was able to retest the unit and verify that the unit power is on and heat as needed and is now functioning as designed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for customer complaint of unit not washing, found error code 4-3 in diagnostics mode, found failed wash motor, I replaced wash motor, unit tested good. Called Tech Line SR# 7728378119"
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 "Arrived on site for microwave display lights going out. Inspected unit and work area. Found on left side of LED lights partially out in that showing correct numbers. Will need to replace UI. ; ordrng 1 WPW10660608 (UI)"
Near Jonestown, TX 78645
Lou
Job Details: 10/27/2020
WASHER GE GUD24ESSMWW "Arrived on site to inspect washer filling with water when not turned on. Upon further inspection, I pulled the unit out (stackable) and found where the hot water hose at the valve had been leaking as per evidence of oxidation on the hose connector. I tested the valve and found the hot water valve open. I removed and replaced the valve and placed new hoses on the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Lakeway, TX 78738
Brandon
Job Details: 10/27/2020
DRYER MAYTAG MED6630HC1 "Arrived on site for customer complaint of unit not heating on sensor dry, No error codes in diagnostics mode, I cleaned off moisture sensors, and tested unit with wet rag on moisture sensors, unit tested good."
Near Austin, TX 78728
Paul
Job Details: 10/27/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for a microwave/oven combo with the microwave not heating. I found the actual problem was the microwave would not do anything. I found the cavity light out. I found the 20 amp fuse blown. I visually inspected components and couldn’t see anything obvious. I replaced the fuse with one from truck stock. I found the cavity lamp transformer energized all the time and the lamp not working.
Near Buda, TX 78610
Jacob
Job Details: 10/27/2020
WASHER MAYTAG MVWB765FW3 Arrived onsite for unit not responding when turned on after washing a load. Customer showed video of the unit lit up but not responsive when trying to change options for washing or the start button not responding. Said they had to leave it unplugged for 2 days before using again. Called Techline. Got sr#7729139867. replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
Near Cedar Park, TX 78613
Kayman
Job Details: 10/27/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite to install previously diagnosed parts. I installed the sump and motor. The unit is now working as designed and no leaks were detected during time of service. Job complete.
Near Austin, TX 78739
Richard
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived onsite for the dishwasher lower spray arm is broken. Replaced lower spray arm and heating element and dishwasher tested fine and no leaks detected complete
Near Georgetown, TX 78633
Tyler
Job Details: 10/27/2020
REFRIGERATOR GE GSL25IGREBS Arrived on site for refrigerator Not cooling. Upon arrival customer stated that they noticed the past couple weeks the unit felt like it was not cooling properly and after inspecting the freezer evaporator coil I found that the unit had a defrost issue and had too much ice build up after checking in and diagnosing the heater by the board and defrost thermostat I found that the thermostat as well as the defrost heater were both broken not allowing it to defrost when it needed to. ; ordrng 1 WR50X10068 (BIMETAL THERMOSTAT) and 1 WR51X10055 (DEFROST HEATER )
Near New Braunfels, TX 78130
Noah D
Job Details: 10/27/2020
REFRIGERATOR AMANA ASI2575GRS02 "Arrived on site to inspect fridge for not cooling, upon inspection found the diagnosis from previous tech correct, spoke with Techline to document issue.
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/27/2020
REFRIGERATOR KENMORE 106.577127 "Arrived on site for refrigerator making high pitch sounds. Inspected unit and work area. Measured temperature in RC at 47° . Measured in FC and found at 0°. Removed diffuser and measured resistance on both thermistor. Gained access to to evaporator and found good frost pattern and found work as designed. Checked air baffle in fezzes for blockage. Removed diffuser and found damper loose and not connected to motor. ; ordrng 1 WP2301101 (DIFFUSER )"
Near Kingsland, TX 78639
James
Job Details: 10/27/2020
MICROWAVE KITCHENAID KOCE500ESS11 Arrived on site and installed new ui. Tested operation and found unit working properly. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/27/2020
DISHWASHER KITCHENAID KDTM354ESS2 "Arrived on site for customer complaint of upper rack falling off, found broken adjusters. I replaced adjusters. Unit tested good."
Near Belton, TX 76513
Al
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and inspected dishwasher (not drying).Ran diagnostics test mode and found the unit fils, washes, drains and dries as designed.Advised the customer the inside of the unit is plastic and plastic doesn’t absorb heat like the stainless steel tubs do.Unit preformed properly.Job complete"
Near Killeen, TX 76541
Al
Job Details: 10/27/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and inspected dishwasher not draining.Confirmed the complaint and found the drain pump metal chopper pieces broke off of drain pump causing the unit not to drain.Removed and replaced it and reassembled and unit tested as designed.No leaks.Job complete
Near Killeen, TX 76541
Al
Job Details: 10/27/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and inspected refrigerator not cooling.Freezer section was at proper temperature.Refrigerator section had a massive ice buildup behind the deli drawer causing the deli drawer not to close properly.Defrost waiver signed by customer.Returning with all previously ordered parts.Needs more work.;
Near Austin, TX 78738
Robert
Job Details: 10/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on job to replace previously diagnosed parts. After replacement of icemaker it filled with water as normal. No leaks detected at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 10/27/2020
OVEN KITCHENAID WOS51EC0AS02 "Arrived on site to install previously diagnosed and ordered parts. Due to the thermal fuse and TOD failures, I removed and replaced both parts and tested. Unit is operating as designed.
Near Round Rock, TX 78681
Tommy
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher lower arm, having fallen on heating element. Found arm was not locked in and was destroyed. Replaced arm and tested unit and diagnostics unit tested good no signs of leaks detected during service."
Near Austin, TX 78738
Brandon
Job Details: 10/27/2020
DISHWASHER KITCHENAID KDTE334GBS0 "Arrived on site for customer complaint of broken dispenser, I found dispenser broken again, I replaced dispenser, unit tested good."
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/27/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to replace float from previous diagnosis. Replaced float, tested unit, unit works good. Customer said contractor was going to properly secure unit once repair was made."
Near Austin, TX 78751
Matthew
Job Details: 10/27/2020
WASHER WHIRLPOOL WFC7500VW2 "Arrived onsite to replace previously diagnosed parts. Replaced dispenser, tested unit and unit is functioning properly. No leaks present at this time. Job complete."