We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78727
Justin
Job Details: 03/07/2022
Arrived on site to install previously diagnosed parts. I installed the new door and then tested the unit. I found the unit now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78727
Justin
Job Details: 03/07/2022
Arrived on site to install previously diagnosed parts. I installed the new latch and strike. I then ran a normal cycle for several minutes and the error never occurred. The unit is now running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78728
Justin
Job Details: 03/07/2022
"Arrived on site to install previously diagnosed parts. Upon pulling the dishwasher slightly forward I found the unit slightly shifted. Due to this I tested the door and found it now working as designed. I informed the customer of my findings, and they no longer wanted the bent frame replaced. I also found a slight drip from the water line and informed the customer on this. No service or install performed, therefore, no fee collected. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Justin
Job Details: 03/07/2022
Arrived on site to install previously diagnosed parts. I installed the new fill tube and then tested the unit. I harvest and filled the ice maker. I found both running as designed with no leaks. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78729
Justin
Job Details: 03/07/2022
Arrived on site to install previously diagnosed parts. I installed the heater and then tested the unit while monitoring amp draw. I found stored error code F3E3 for OWI error. I cleared the error codes. I found it ran through as designed and no leaks were present at the time of service. Upon further inspection I found the filter extremely dirty which is most likely the cause of the OWI error. I cleaned the filter and walked the customer through how to remove and clean it himself. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78750
Justin
Job Details: 03/07/2022
"Arrived on site for a refrigerator with water not dispensing. Upon arrival the customer stated that the unit was now working as designed. He also stated that this has occurred several times in the few months they have owned it. They do hear the valve energize when they press the pad, just no water comes out. The customer also stated that they have had some low water pressure issues as well. I called techline and spoke to Andrew and received SR# 7733117797. Andrew did not recommend to install anything. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/07/2022
Arrived on site for range oven door falling apart. Inspected unit and work area. Found adhesive not longer sticking. Removed failed outer door and installed new. Assembled unit and tested door operation. Tested all other components. All working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78741
Kevin
Job Details: 03/07/2022
"Arrived on site and found customer did not create service call properly. They have a Best Buy extended warranty, if they wish to replace icemaker and not use their warranty it would be Ice maker
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
Justin
Job Details: 03/05/2022
"Arrived on site for a refrigerator that was losing cool. I checked temps and found the RC at 54?F and the RC at 26?F. I put the unit into diagnostics mode and found that the RC fan never energized. I gained access to the fan and found all connectors tightly secured and the harness good. I then gained access to the control and checked voltage coming from the control during test 3 step 3 and found a good 14VDC. This indicates a faulty evap fan and harness. Due to being within callback period and having the same part fail, no fee will be collected. Ordering the fan assembly and the office will reschedule. ; ordrng 1 W11087438 (Evap Fan)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Leander, TX 78641
Justin
Job Details: 03/05/2022
"Arrived on site for a wall oven not working properly. Upon arrival the customer walked me through the issue. They found that when trying to use the bake option they could press start and it would show the loading screen, but the relay would never click and start. However, the broil seemed to work fine. I put the unit into diagnostics mode and stored error code F6E4 for UI to control status failure. Per the tech sheet I replaced the ACU. I then preheat the oven and found it now running as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
Justin
Job Details: 03/05/2022
Arrived on site for a dishwasher with rack issues. Upon further inspection I found the upper rack physically broke allowing the rack to fall down. We will return with the rack on order to install. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model MMV4206FZ3
Near Cedar Park, TX 78613
Justin
Job Details: 03/05/2022
Arrived on site to install previously diagnosed parts. I installed the new door and then tested the unit. The unit is now as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Round Rock, TX 78681
Justin
Job Details: 03/05/2022
Arrived on site for an dishwasher that was not washing properly. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I cleared the error codes. I ran a diagnostics cycle and found the motor never energized. Due to this I replaced the sump and motor. I then tested the unit and ran another diagnostics cycle while monitoring amp draw. I found the heater working and the unit now running as designed. No leaks observed at the time of service. Call complete.
We serviced a
FRIGIDAIRE RANGE
Model PLCS389DCB
Near Round Rock, TX 78665
Justin
Job Details: 03/05/2022
"Arrived on site to install previously diagnosed parts. I installed the control. When going to install the sensor I found the harness at the terminal block was physically burned and split. I also found the broil element physically broken at the connector. Due to this we will also need the harness, terminal block, and broil element to replace. I am ordering the harness, terminal block, and we will return with the broil element to install. I advised the customer to keep the unit unplugged due to safety. Office to reschedule.; ordrng 1 5304409888 (Terminal Block) and 1 RESEARCH (Main Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Georgetown, TX 78626
Justin
Job Details: 03/05/2022
"Arrived on site for a washing machine making a loud noise. Upon arrival the customer provided a video of the noise. It sounded like an abnormally loud clanking or clicking. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics test and individually activated the fast agitate and spin. I could not replicate the noise. I gained access to the gearcase at the bottom. I found the shaft on the gearcase had abnormal play, and the up and down play is likely the cause of the noise. I also found a very small amount of gearcase oil on the rotor starting to appear. I am ordering the gearcase to replace and we will return with the slider to install too. Office to reschedule. ; ordrng 1 W11423759 (Gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Jarrell, TX 76537
Lou
Job Details: 03/04/2022
"Arrived on site to inspect range oven not reaching preheat temps. Upon further inspection, I removed the bottom panel and found the Bake element shorted out. I advised the customer of my findings and that the element is currently OOS at the manufacturer.; ordrng 1 W10779716 (Bake element) and 1 8009 (Bulb)"
We serviced a
WHIRLPOOL OVEN
Model KEBC278KSS02
Near Harker Heights, TX 76548
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose wall oven that is shutting down at times, and at others display is blinking out. Examined unit and found saved error F2E6, which is failed UI cancel circuit. Control and UI are failing when unit gets warm, can also be due to cracking ribbon cable. Parts are no longer available for unit, and switch membrane is discontinued. No repair can be made.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Round Rock, TX 78665
Cliff
Job Details: 03/04/2022
Arrived on site to replace previously ordered parts for microwave. Replaced t-stat and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Austin, TX 78738
Luis
Job Details: 03/04/2022
Arrived on site for no ice. Ran diagnostics found icemaker stalling during test replaced defective icemaker. Ran diagnostics icemaker passed ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Round Rock, TX 78665
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose a refrigerator. Upon arrival customer informed me that lights are working and meant to cancel.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Round Rock, TX 78665
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose an oven that is not turning on. Found thermal fuse and TOD failed and replaced both parts.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB1
Near Spicewood, TX 78669
Luis
Job Details: 03/04/2022
"Arrived on site. Replaced bin thermistor,removed unit from enclosure found. Water stain marks on unit,floor and drywall. Informed and showed customer traced leak to water source line,I formed customer a plumber will need to replace line. Replaced drain pump,ran water through drain and pump no leaks. Ran diagnostics all test passed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose a range that smells like gas when in use. Tested unit and found no failures or gas leaks at time of service. Advised customer on findings and normal operating odors when in use.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose a dryer that is not running. Unit has no power cord and needs to be fully installed to service unit. Apartment will need to install unit and reschedule for service.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
"Arrived on site to diagnose a refrigerator that randomly has 3 way valve ticking nonstop. Contacted tech line for a different customer with same issue and they advised 3 way coil causing low voltage issue in unit, and to change coil. Ordering coil and return date set for 3/9.; ordrng 1 W11429989 (Coil)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Georgetown, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite and tested bake element and found everything correct and operating as designed and homing out at 23 ohms while cool. Replaced control and tested unit for failure and symptom unchanged. Replaced bake element and sensor and tested door switch. Symptom unchanged. K type thermocouple thermometer reading over 100 degrees off. Called techline Sr#7733109912. Was advised to double check oven sensor resistance at temp and to cross check k type reading as all relative parts are good. Control reads 359 in diagnostics after preheat to 350. Customer will bake something simple over the weekend and report back. Management to review in the absence of a repair recommendation from techline. ; ordrng 1 W11458883 (Harness)
We serviced a
KENMORE DISHWASHER
Model 665.14759N510
Near Georgetown, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite for unit unresponsive and found control lock engaged. Unlocked console and instructed customer on findings. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite for dented door and replaced the door panel. Unit is now operating as designed. All checks food.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Lakeway, TX 78734
Luis
Job Details: 03/04/2022
"Arrived on site for no water or ice. Diagnosed a frozen tank due to air seeping between fan scroll and air tower. Defrosted lines,added sealer between gaps,tested water dispenser passed,ran icemaker test passed water filled icemaker"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Austin, TX 78732
Luis
Job Details: 03/04/2022
"Arrived on site for no lights. Diagnosed a defective led module in fresh food section. Replaced all leds,after replacement all leds working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/04/2022
"Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested dispenser operation and unit working as designed. Tested door operation and found gasket rubbing side. Customer need to ensure door is closed for the next 48 hours and gasket will adjust. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ2
Near Woodway, TX 76712
Jonathan M
Job Details: 03/04/2022
"Arrived on site for a microwave that is unresponsive. Inspected unit and work area. The customer advised that the unit keeps resetting itself and is stuck on the English French language screen. She advised that nothing works when she touches any buttons and itll just reset itself and go right back to that same page. Verified the customer complaint and found voltage going to the user interface door. ; ordrng 1 W11186019 (MW Door/UI)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Lorena, TX 76655
Jonathan M
Job Details: 03/04/2022
"Arrived on site for a range that wont heat in the oven. Inspected unit and work area. The customer advised that after using the self clean, that door would not unlock and their control panel is not allowing them to make any selections. Found the wire going to the latch motor burned and arced on the back panel. Quoted the customer for the harness and went to replace it. Found the harness sent was not the correct harness. The customer then asked me to splice the wires back together to save himself some money. I did splice the wires and used a wire nut to tie the wires back together. Went to test the unit and found the latch motor would not turn off. Checked voltage to the latch motor and found a constant 120V. Told he customer he would need a new control due to the wire grounding and most likely crating a short in the board. labor concession. The customer agreed to the repair. Ordering the part and the office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11256088 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD606ESS01
Near Austin, TX 78732
Luis
Job Details: 03/04/2022
"Arrived on site for a defective led module. Advised customer defective led module can be replaced but recommending to replace all leds in same series, ustomer requesting to replace just the defective led module. Replaced upper left fresh food led module all leds working as designed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Kempner, TX 76539
Tyler
Job Details: 03/04/2022
Ive done side for washer making a loud grinding noise. Upon arrival confirmed issue and after further inspection I found that the gear case was the cause of the noise during spin and showed signs of oil leaking all over the cam. After installing a new cam and gear case I reassembled and tested the unit and made sure the unit could hold water without any leaks and could fill agitate drain and spin and no longer had any loud noises or odd behavior. Unit functioning as designed call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF42SSFXDA02
Near Austin, TX 78731
Luis
Job Details: 03/04/2022
"Arrived on site for water leaking. Diagnosed an obstruction in drain in freezer section,defrosted drain,cleared ice from freezer checked water flow through drain good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78757
Luis
Job Details: 03/04/2022
"Arrived on site for no ice. Ran diagnostics optics passed,good air flow,no errors,ran harvest test passed ran fill test frozen fill tube. Checked ice box thermistor reading open,called tech support to verify will need ice box thermistor with icemaker. ; ordrng 1 W11483245 (IcemKer assembly)"
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES02
Near Georgetown, TX 78628
Wesley
Job Details: 03/04/2022
Arrived onsite for vibration noise at hi heat. Determined noise came from power cable contacting cabinet. Insulated with pad to eliminate noise. Unit is now operating as designed. Advised customer on repair. All checks food.
We serviced a
GE WASHER
Model GFW450SSM0WW
Near Salado, TX 76571
Lou
Job Details: 03/04/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the drain pump failure and previous techs diagnosis, I removed and replaced the drain pump assembly and tested the unit. Unit is operating as designed and no leaks found during service. Job completed."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Salado, TX 76571
Lou
Job Details: 03/04/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear something rubbing on the drum in the front left area. Removed the top and front panel and found a screw within the door seal rubbing against the drum bearing ring. Removed the debris and inspected the seal and bearing and both are good. I cleaned the interior of the unit and reassembled. Retested the unit and it is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EPA03
Near Austin, TX 78750
Justin
Job Details: 03/04/2022
Arrived on site for a refrigerator with unleveled doors. I leveled the doors and the unit is now as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78729
Justin
Job Details: 03/04/2022
Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I found the unit is now working as designed and the drain pump was not needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Harker Heights, TX 76548
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose refrigerator with door open indicator on, lights on, chime going off. Inspected unit and verified door open light is on, interior lights are out, deli control is out. Removed deli control and found the drawer full of water, leading to control and harness corroding and failing. Ordering new deli door and control to resolve. Office to schedule with autho and when parts arrive.; ordrng 1 W10815669 (Deli Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/04/2022
"Arrived on site for refrigerator leaking water through icemaker into the ice bin in the freezer. Upon arrival confirmed complaint after further inspection found out because of the leak in the ice bin was from the inlet valve not closing off the solenoid to the freezer icemaker all the way. At time of service found that the valve sit with was incorrect and I verified with SR on the part availability for the new valve and then reschedule the customer for Wednesday, March 9 of 2022 to complete repairs with new triple solenoid valve; ordrng 1 W11495416/cnote (SR already added to cart for ordering inlet valve)"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Nolanville, TX 76559
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose washer that is throwing off balance and stopping loads. Customer advised someone looked at it prior and was unable to remove the basket, said it was seized. Turned basket and could hear it rubbing during its rotation. Removed rotor and checked clutch and slider. Found metal slider collar was broken and separating causing the rubbing. Replaced slider and retested. Found rubbing gone and unit working as designed. Verified on high speed spin. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Temple, TX 76502
David Z
Job Details: 03/04/2022
"Arrived on site to diagnose refrigerator that was losing some cooling in the freezer. On arrival customer advised me the unit was in the garage and they had some ice cream going soft. Customer has since changed the setting to max cold and unit was reading 0 degrees on arrival. Per owner's manual unit was designed for indoor kitchen use, and was not a garage compatible unit. Customer can keep unit on max cool but is working outside its design parameters. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose a range that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
Jonathan S
Job Details: 03/04/2022
"Arrived on site for refrigerator not producing ice and not cooling in RC. Inspected unit and work area. Found RC evaporator frozen. Performed diagnostics mode and tested thermistor and defrost sensor. Found failed sensor. Checked ice maker error codes and found none. Cycled ice maker and ran fill cycle. Found ice maker working as designed. Placed unit in basic defrost mode. Will need to replace evaporator fan assembly. Removed failed evaporator fan assembly and installed new. Tested sensor and found control reading circuit. All tested good, no water leaks detected during service. Paid in full on credit card."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS0
Near Georgetown, TX 78626
Cliff
Job Details: 03/04/2022
Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/04/2022
Arrived on site for refrigerator leaking water and not producing ice. Inspected unit and work area. Unit was pulled out from wall on arrival. Found water supply to inlet valve loose and was able to turn by hand. Tighter connection and found no longer leaking. Performed diagnostics mode and tested ice maker operation and found d fill tube frozen. Measured resistance at heater and found 1.6 k ohms. Ran test 19 and measured voltage and found 120 volts . Found fascia warming and no heat from fill tube. Will need to replace fill tube heater. Schedule return for Tuesday the 8th.; schdld next appmnt for 3/8 TUE !
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Austin, TX 78733
Matthew
Job Details: 03/04/2022
Arrived onsite for unit smoking and making noise. Upon arrival tested unit. Tested by heating to 350 degrees. Heated without issue. Smell and noise that customer complained about was not present. Was first time using unit and previously owned an electric range . Instructed customer on use and normal sounds/noise. Unit is operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDT03STSS3
Near Austin, TX 78733
Matthew
Job Details: 03/04/2022
"Arrived onsite for dishwasher not draining properly after repair. Upon arrival ran diagnostics. Did not find any error codes. Ran test cycle and unit passed. However, during testing found that customer may have external draining issues. As the unit drained water began to back up into the customers sink. Took pics. If water is backing up it can back flow into the unit hose and seep into the tub. Recommended customer have plumbing checked for obstructions. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDS02FRSS2
Near Austin, TX 78733
Matthew
Job Details: 03/04/2022
Arrived onsite for dishwasher not cleaning properly. Upon arrival tested unit. Found unit motor not energizing. Motor was recently replaced but is faulty. Ordering new motor and bringing back control. Office to reschedule. Customer may be going out of town but says remote access may be granted is not available. ; ordrng 1 WPW10780877 (Sump and motor)
We serviced a
WHIRLPOOL RANGE
Model KGRS807SBL00
Near Austin, TX 78731
Matthew
Job Details: 03/04/2022
Arrived onsite for range gas smell after repair. Upon arrival inspected unit. Used electronic gas detector and found evidence of leak in rear of unit near valve. Used liquid leak detector to pinpoint leak. Found gas tube to valve was not completely tightened. Tightened nut on tube and tested again. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78731
Matthew
Job Details: 03/04/2022
"Arrived onsite for special project, heating element replacement. Replaced element. Tested unit and unit is functioning properly. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78754
Joe Z
Job Details: 03/04/2022
"Arrived on site for evaporator frozen on RC. Upon arrival found back panel and evaporator in RC was frozen. Thawed out all ice and tested fan, and thermistor. Talked to PR and determined that thermistor is OP and bad. Checked drain and is clear. Noticed drain pan to be warped. Replaced harness, support, and pan. Tested all components under diagnostics and all components passed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRA25ILSS02
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/04/2022
Arrived on site for unit runs and freezes and makes loud click sound. Upon arrival found unit not cooling in FC or RC. Condenser fan is operating. Compressor start relay just clicks. Inspected start relay and is burned. Need to replace start relay to get compressor operating. Quoted customer for replacement of starter relay only. Replaced start relay and compressor starts. Compressor is pulling 1.4 amps. Unit is operating correctly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/04/2022
Arrived onsite to install previously diagnosed parts. Replaced inner door. No leaks present at this time.Job complete
We serviced a
GE REFRIGERATOR
Model GZS22DSJBFSS
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/04/2022
"Arrived onsite for water not dispensing. Upon arrival, was told unit is leaking water when there is call for water at dispenser in RC. Found water leaking from water tank reservoir. Office to reschedule ; ordrng 1 WR17X11440 (Water tank reservoir)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/04/2022
Arrived onsite for heating element special project. Replaced heater. Tested unit. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/04/2022
"Arrived onsite for unit leaking water. Upon arrival unit was pulled from the wall. Found hot and cold supply hoses dripping down back panel creating a puddle on the floor, then traveling down backside of was and creating a puddle on the right rear side at foot. Ran a quick cycle to check for other leaks.Checked drain hoses and drain pump hose and hoses are good. Called customer and let him know he needs new supply hoses. Left both supply water valves on off position. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW06
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/04/2022
"Arrived onsite to install previously diagnosed parts. Unit was unplugged and totally thawed out. Replaced heater, thermistor and control. Customer will monitor temperatures. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Del Valle, TX 78617
Tyler L
Job Details: 03/04/2022
"Arrived on site for install of previously diagnosed parts. Installed new belt, blower wheel, and motor. Unable to test, as the unit has been moved downstairs to the garage. No outlet near by. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Del Valle, TX 78617
Tyler L
Job Details: 03/04/2022
"Arrived on site for complaints of clothes not getting dry. Used vent tester kit and found poor airflow. Removed large ball of lint from vent hose and tested again. Found poor airflow again, took picture. Confirmed heat is working good. Advised customer to have vent cleaned out by a vent cleaning company. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78723
Leonardo
Job Details: 03/04/2022
Arrived on site to test unit for unit leaking. Test unit and ran unit for 40 minutes and no water leak at all. Customer said there was water in the other side of the kitchen no leaks coming from the unit job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AB4
Near Austin, TX 78725
Leonardo
Job Details: 03/04/2022
Arrived on site to install new grill. Installed new grill test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78739
Andrey
Job Details: 03/04/2022
"Arrived on site to test unit for no water, found unit is getting water but sump making humming noise ceased,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF5
Near Austin, TX 78745
Noah D
Job Details: 03/04/2022
"Arrived on site to inspect unit for not cooling normally and building up ice on back wall, upon inspection found the unit cooling normally but the icemaker was leaking water. Instructed customer to replace filter and lower pressure so the icemaker doesnt spray.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near Leander, TX 78641
Scott
Job Details: 03/04/2022
"Arrived on site for poor washing and not heating . Ran diagnostics, got heater code . Wash motor not coming on . Getting voltage. Replaced sump and motor . Ran diagnostics all checked normal. Heater is coming on .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
Scott
Job Details: 03/04/2022
"Arrived on site for dishwasher not getting water . Ran diagnostics, no water entering unit . Found molex had fallen out of valve . Reconnected valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Leander, TX 78641
Scott
Job Details: 03/04/2022
"Arrived on site for oven not heating . Found one of the wires to safety valve broken . Fixed wire . Oven is heating . Ran preheat , all checked normal. No gas leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Cedar Park, TX 78613
Scott
Job Details: 03/04/2022
Arrived on site for dead oven . Found thermal fuse had blown . Replaced fuse . Ran preheat . Fans working properly . No other issues found job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Scott
Job Details: 03/04/2022
Arrived on site for gas smell. Used liquid leak detector on all connections. No leaks detected. Cook top burners are lighting properly . Couldnt duplicate any leaks .
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Cedar Park, TX 78641
Scott
Job Details: 03/04/2022
"Arrived on site , replaced control and chimney. Unit is functioning as normal. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDB345LBS0
Near Killeen, TX 76549
Tyler
Job Details: 03/04/2022
Arrived on site for dishwasher that had a bottom rack missing wheels. Upon arrival I confirmed the complaint and found the bottom rack missing five out of the eight wheels and it needed for the rack to properly sit in place due to the wheels missing the rack was sagging down and causing the sprayer not to be able to spin properly and get the dishes evenly distributed with water for cleansing. After replacing five wheels I was able to reassemble the rack and found unit functioning as designed. Call complete; ordrng 1 Cnote (The other 3 wheels are in returns tote from tg)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Leander, TX 78641
David S
Job Details: 03/04/2022
Arrived on site for dishwasher not draining and breaker tripping. I inspected the unit and work area. I found the drain pump coming on and stopping. I checked voltage to the drain pump and found 60 vac. I checked voltage to the control and found 240 vac. I tested voltage at the outlet and found the same. I plugged the unit into another outlet and verified 120 vac. I found the control only sending 15 vac to the drain pump and the pump ohming out at 1.36 kohms. The dishwasher will need a control and drain pump. Customer declined the estimate. I recommend they have an electrician come out for the outlet. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
David S
Job Details: 03/04/2022
Arrived on site for fridge tripping the breaker. I inspected the unit and work area. I put the unit into diagnostics and tested individual components. I got the test 6 defrost sensor and the unit tripped. I tested the sensor from the control and found it working. I tested the sensor and heating element to chassis ground and found continuity to ground for the heating element. I gained access to the defrost heater and unplugged the heater. I retested the unit and it didnt trip. I am ordering the defrost heater. Reschedule for Wednesday 3/9/22; ordrng 1 WP12729128 (Defrost heater) and 1 W11109595 (Evaporator harness)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78664
David S
Job Details: 03/04/2022
Arrived on site for range door having a a dent. I inspected the unit and work area. I could not find a dent in the door. I found the stainless steel console drooping on the right side. I am ordering the console to complete the repair. The office will reschedule.; ordrng 1 W11097777 (Console)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Round Rock, TX 78664
David S
Job Details: 03/04/2022
Arrived on site for washing machine not spinning out clothes. I inspected the unit and work area. I found fault code f7e6 motor fault. I put the unit through a diagnostics cycle and found the motor would come on but not have enough power to spin. I gained access to the motor and found it testing good. I am ordering the capacitor. The office will reschedule.; ordrng 1 W11428524 (Capacitor) and 1 W11497303 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH979SAB1
Near Austin, TX 78753
Jacob
Job Details: 03/04/2022
"Arrived onsite for the console not working. Tested the unit and the start button would not respond. Replaced the console. Tested the unit, unit tested good. No leaks at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Kyle, TX 78640
Jacob
Job Details: 03/04/2022
Arrived onsite to replace the heating element as per whirlpool. Replaced part. No issues at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ00
Near Kyle, TX 78640
Jacob
Job Details: 03/04/2022
Arrived onsite for unit note cooling. Open up the back of the freezer and saw that the fan was not working when hitting the door switch. There was a big ball of ice buildup on the top right of the evaporator. Conclusion is that the fan needs to be replaced. Ordered part. Let customer know that the unit needs to be unthawed 48hrs before returning. . Need to return with the part. Rescheduled with customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED22PWXAN00
Near Austin, TX 78759
Jacob
Job Details: 03/04/2022
Arrived onsite for the rail arm to the ice maker not being connected correctly to get the unit to stop making ice. Re connected the arm to the ice maker. Put the Ice maker in the off post at this time. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS5
Near Austin, TX 78759
Jacob
Job Details: 03/04/2022
"Arrived onsite for unit not staying hot on the surface burners when cooking. Went ahead and replaced the 2 front burners of the unit. Called tech line said that the federal government had mandated that the open coils will not get hot enough to start a fire, cannot do much else as far changing parts to correct the issue as the unit can only work as mandated as disclosed in the owners manual also said that no other parts need to be replaced. Spoke with Joel and got sr#7733108738. Let customer know to call customer support to see about what can be done. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Austin, TX 78757
Jacob
Job Details: 03/04/2022
Arrived onsite for unit having some condensation some times in the unit during use. Looked at the unit and found that the fan had some lint stuck inside of the fan causing the fan to be restricted when getting the air flowing to take the heat out. Customer already had vents cleaned out. Ran the unit in timed dry for 25min and got no condensation inside the console. Let customer know that the load may be too much for the unit to get the air around to dry correctly and that they are in a new house that the ventilation could be too long for the unit to dry better as there is a specific length of tube that it required for the unit to dry optimally. No issues at this time. Charged 174.75 for labor before taxes. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Austin, TX 78753
Jacob
Job Details: 03/04/2022
Arrived onsite to replace parts ordered by the previous tech. Replaced parts. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW0
Near Cedar Park, TX 78613
David S
Job Details: 03/04/2022
"Arrived on site for dishwasher, smoking. I inspected the unit and work area. I found the control, wiring harness, inner door panel, dispenser, door latch, outer panel, and console, all burnt and melted. See pictures. I called safety and documented with sr# 7733097964. The customer does not want the unit repaired."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
David S
Job Details: 03/04/2022
"Arrived on site to replace previous diagnosed parts. I replaced the hinges, hinge relievers, and gasket. I tested the oven door and it is working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Leander, TX 78641
David S
Job Details: 03/04/2022
Arrived on site to install previous diagnose parts. I replaced the drain pump and the control. I calibrated and tested the unit. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB00
Near Austin, TX 78753
Jacob
Job Details: 03/04/2022
Arrived onsite to replace part ordered by previous tech. Replaced the ice maker and used the harness that came with box to convert to a 5 pin connector. No issues at this time. Let customer know to allow the unit 24hrs to make ice. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Jacob
Job Details: 03/04/2022
Arrived onsite for unit tripping the breaker. The builder was with me to look at the unit and had been saying that the issue is with the connector from the ice maker to where it connects to the inside of the connector of the freezer where not correct for each other. Looked at the harness and ordered a new ice maker that should come with the correct connector for the unit to not trip. Office to reschedule ; ordrng 1 W11510803 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Austin, TX 78753
Jacob
Job Details: 03/04/2022
Arrived onsite to replace part ordered by previous tech. Replaced the ice maker and used the harness that came with box to convert to a 5 pin connector. No issues at this time. Let customer know to allow the unit 24hrs to make ice. No leaks at this time. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78733
Kevin
Job Details: 03/04/2022
"Arrived on site and inspected refrigerator and found it is not cooling, compressor is not running. Found inverter is getting correct voltage and is blinking twice. A new inverter will be needed to correct issue. Also found for interior LEDs are not lit including freezer ones. Freezer ones are first in line and are likely the cause of the issue ; ordrng 1 W11573593 (Inverter)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78756
Kevin
Job Details: 03/04/2022
"Arrived on site and inspected washer and found it is in an animal hospital, explain to management that this is a residential product and using it in a commercial setting voids the warranty, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS01
Near Austin, TX 78756
Kevin
Job Details: 03/04/2022
"Arrived on site found water reservoir in fresh Food section is frozen, used steamer to thaw it and added Permagum along top edge to remove air gap between fan assembly Styrofoam and interior liner. This was a recommendation by Techline that has not become a service pointer yet. Water will now dispense however waterline from valve to coupler underneath freezer door is leaking and will need to be replaced the correct waterline will need to be ordered waterline ordered by previous technician is not the right size. Correct waterline Can be quoted for once it is determined; ordrng 1 W10876364 (Water tube) and 1 WPW10279885 (Water tube)"
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Austin, TX 78756
Kevin
Job Details: 03/04/2022
"Arrived on site and inspected washer, ran multiple test cycles, call commercial tech line several times and discussed customers experience with PR. Ultimately commercial tech line said there must be something wrong with pressure system and buildings breaker. Also passed on customers experience to MS. Will order every possible responsible part that may successfully repair washer; ordrng 1 W10448876 (Wl sensor) and 1 W11048528 (Pressure hose) and 1 W11034055 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Austin, TX 78705
Kevin
Job Details: 03/04/2022
"Arrived on site and found saved error code for motor fault, confirmed all other functions are working properly. Quoted customer for a new motor. $238.63 labor $255.75 they will contact office if they wish to continue with repair. Office to collect service fee on card on file"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78704
Kevin
Job Details: 03/04/2022
"Arrived on site didnt hear any excessive noise removed rear panel and didnt see any issues sent a short video to KB/service management. Floor under refrigerator is very unlevel, right hand fresh food door moves left to right because upper hinge front mounting bolt is stripped. Screw cant be removed or tightened. There is no orderable part that can correct this. Door mounting can possibly be drilled out and re tapped but this would not be a warrantable repair. Reported to techline. SR 7733111833"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Uhland, TX 78640
Leonardo
Job Details: 03/04/2022
Arrived on site to test unit for unit not drying. Test unit turned heating element on and unit test good. Advised customer to use rinse aid to help unit dry customer said the rinse aid has been full and wont dispense. Replaced dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Austin, TX 78704
Leonardo
Job Details: 03/04/2022
Arrived on site to replace filter board. Replaced board test unit and unit test good. Heated water for 1 minute and unit heated correctly job complete.