We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kingsland, TX 78639
Cliff
Job Details: 03/07/2022
Arrived on site to diagnose a washer that is not cycling. Found shifter arm broken and replaced it. Tested unit and found all is functioning properly at this time. Repairs covered under 1 yr AEX warranty.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
Kimo
Job Details: 03/07/2022
Arrived onsite to install properly diagnosed pat. Upon arrival I installed new upper harness. And tested unit and found unit operating as designed no leaks at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
Kimo
Job Details: 03/07/2022
Arrived onsite for cooktop that wont stop clicking when turned off.upon arrival I installed unit and found it operating as designed. I then gained access to the harness and found harness good nothing founding our separated. I put unit back together and tested unit and found unit operating as designed. I call safety and spoke to David. Sr#7733083374. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Leander, TX 78641
Kimo
Job Details: 03/07/2022
Arrived onsite for refrigerator not dispensing water properly. Upon inspection I found that the unit would dispense properly with out water filter. I replaced filter with one that the customer had and tested unit and found unit operating as designed. I also advised customer to switch to and every drop filter as they seem to work with the unit better than most. I tested unit and found unit operating as designed no leaks at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW
Near Leander, TX 78641
Kimo
Job Details: 03/07/2022
Arrived onsite for washer leaking from door. Upon inspection I found below clogged causing the unit to leak out of the front. I removed the clog and tested unit and found unit operating as designed. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Leander, TX 78641
Jonathan S
Job Details: 03/07/2022
Arrived on site for oven not heating to preheat temperature and center burner not igniting. Inspected unit and work area. Tested center burner and found sparking. Found burner headed greased up and not allowing gas through burner. Disassembled burner and cleaned. Assembled burner and tested operation. Found working as designed. Performed temperature test on bake mode at 350?. Found unit preheated to 374? to allow for heat to escape when adding food. All tested good. Spoke with customer on user care guide and service per.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC
Near Leander, TX 78641
Kimo
Job Details: 03/07/2022
"Arrived onsite for washer not going into agitate. Upon inspection I put unit into diagnostics and found no codes stored. I ran a diagnostics cycle and found unit operating as designed. I check the slide, rotor and splutch and found the all good. I reinstalled all of them and tightened down the rotor screw. Then i checked the wash plate bolt and tighten it down as well, I ran a quick wash cycle with clothes in machine and found unit operating as designed.job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/07/2022
Arrived on site for dishwasher leaking water. Inspected unit and work area. Found unit leaking at element and found heater bushing corroded. Removed failed heater and installed new. Assembled unit and performed diagnostics mode. Checked error codes and found F10-E5 leaking at diverter and F8-E2 note valve electrical error. Ran test mode and found unit would fill then drain and giving error for diverter. Found no water leaking from diverter but continues to click and can not find home position. Will need to replace sump assembly to repair. Found no ETA available on part. Office to schedule return when ETA is available.; ordrng 1 W11416362 (Sump assembly) and 1 W11410066 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Killeen, TX 76541
Wesley
Job Details: 03/07/2022
Travis SR#7733116622 arrived onsite and found unit not able to start a cycle. Called techline as the tech sheet did not provide a way to interpret the saved error codes. With techline determined F7E1 and f7e3. Was advised unit actuator was shorted or the harness had an issue. Visually inspected connections and harness. No obvious issue. Ordering actuator and harness and control. Office to reschedule. ; ordrng 1 W11513246 (Control) and 1 W11481722 (Actuator) and 1 W11335100 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Scott
Job Details: 03/07/2022
Arrived on site for upper rack falling down . Found left hand adjuster failed . Replaced both upper adjusters with kit . Unit is now performing as designed . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Pflugerville, TX 78660
Scott
Job Details: 03/07/2022
"Arrived on site for wash not responding to commands , dead UI. Customer was getting 6-2 error befor failure . Ui would respond .to lock out command . Getting correct voltage . Replaced UI control . Now getting response . Got 6-1, 6-2 errors . Customer had work done from previous company and they had replaced control. Found j17 connection plugged into j18 , correctly installed connector. Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Luis
Job Details: 03/07/2022
"1008gate code codeArrived on site. Diagnosed defective screws installed new screws found unit with damaged and missing washer,slab found damaged bin screw hole back end. Ordering washers,and bin ; ordrng 4 W10001190 (Washer)s and 1 W10770920 (Frzr basket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/07/2022
Arrived on site to inspect unit for not starting. Upon inspection found the unit was not starting due to a stuck key from residue. Cleared off residue and started unit. No issues found when tested. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near New Braunfels, TX 78130
Noah D
Job Details: 03/07/2022
"Arrived on site to inspect unit for not cooling, upon inspection found the units compressor was trying to start but made a high pitched noise and stopped, checked the amp draw at compressor and found the relay off the compressor a bit. Plugged in relay firmly. Tested amps and the compressor started normally. Amp draw was normal. Instructed customer to watch the unit and report back to me in a couple hours. If unit is still warm we will need to send a SS tech to diagnose. Office to reschedule ; ordrng 1 W10798721 (Start device) and 1 W10590088 (Cap)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near New Braunfels, TX 78130
Noah D
Job Details: 03/07/2022
"Arrived on site to inspect unit for not heating normally and causing baking to be off. Upon inspection found the unit had a lot of ui to control state status errors, which explains the error seen. unit heated normally. Ordering console and returning with control. Office to reschedule ; ordrng 1 W11297728 (CONSOLE)"
We serviced a
GE RANGE
Model C2S986SELSS
Near Wimberley, TX 78676
Andrey
Job Details: 03/07/2022
"Arrived on site to test unit for warped burner, tested unit for found base and head burners warped, replaced parts tested unit now all burners are igniting, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6DS00
Near Austin, TX 78717
Kimo
Job Details: 03/07/2022
Arrived onsite for gas cooktop with discolored flames. Upon arrival I found that customer had a humidifier in the kitchen. I turned humidifier off and opened door and tested unit and found that the flame turned from orange to blue. I advised customer that moisture can cause the flames to change colors and demonstrated this to her. No leaks found at this time .job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Kimo
Job Details: 03/07/2022
Arrived onsite for dishwasher not draining properly. Upon arrival I checked garbage disposal and found it clogged. I removed clogged and tested unit and found unit operating as designed no leaks at this time. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Jacob
Job Details: 03/07/2022
Arrived onsite for the touch screen not responding. Looked at the unit and unit did not respond to the touch. Flipped the breaker. The touch screen started was working once again. No issues at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78739
Andrey
Job Details: 03/07/2022
"Arrived on site to replace heating element per SP W11540964 - Special Project S17304, replaced heating element, tested unit, unit running as designed, no leaks detected job complete"
We serviced a
GE MICROWAVE
Model JVM1850SM4SS
Near Austin, TX 78737
Andrey
Job Details: 03/07/2022
"Arrived on site to test unit for squeaking sound, tested unit found noise coming from transformer cooling fan, replaced fan tested unit, unit now running as designed, job complete"
We serviced a
MAYTAG FREEZER
Model MZC3122FW01
Near Dripping Springs, TX 78620
Andrey
Job Details: 03/07/2022
"Arrived on site to test unit for grinding noise, tested unit found retention clips vibrating against compressor, customer stated that this was the sound he was hearing,adjusted clips no unusual sound is now present, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1015XTXS2
Near Killeen, TX 76549
Tyler
Job Details: 03/07/2022
Arrived on site for dishwasher not draining. Upon arrival confirmed issue. Found disposal and drain line clear. Found 120v stable to drain but drain failed to run. Replaced drain. Reassembled and tested unit. Found no leaks and unit fully cycling and drain8ng as designed. call complete
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Kyle, TX 78640
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of unit leaking, found leak coming from defrost drain overflow, I removed ice build up and cleared drain line, unit tested good."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kyle, TX 78640
Jacob
Job Details: 03/07/2022
Arrived onsite for the touch screen not responding. Looked at the unit and unit did not respond to the touch. Flipped the breaker. The touch screen started was working once again. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Woodway, TX 76712
Jonathan M
Job Details: 03/07/2022
Arrived on site for a dishwasher that is leaking small amounts of water around the gasket. Inspected unit and work area. The customer advised that the sides of the inner door are gaining steam and water after operation. It is not bad enough where it is leaking but they are concerned that it will begin to leak if the unit is not serviced. I did run the unit through an auto cycle and could not replicate any leaks but did find the gasket bowed in two separate areas with a slight tear on one of the corners. Want to head and replaced the door gasket with a truck stock door gasket. Tested the unit again in the unit is working as designed. Call complete.; used 1 W11483553 (Door gasket) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AB0
Near Kyle, TX 78640
Leonardo
Job Details: 03/07/2022
Arrived on site to test unit for oven not igniting. Test unit and found bad igniter. Replaced igniter
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 03/07/2022
Arrived on site to replaced magnetrons capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FSX00
Near Austin, TX 78759
Gerry C
Job Details: 03/07/2022
"Arrived to instal arts purchased by CX. I found the slides were too long for the installation and will require modification. I advised the CX that it is within my abilities to modify and it will be two hours labor. The right RC door gasket had several damaged areas and will require replacement. I will inform the office when the slide modification is complete and then the office will schedule return service with the CX. I flipped the failed slides to allow slightly better use. No leaks observed during service.; ordrng 1 2268265 (Gasket, right RC DOOR) and 1 ContactGCpriortoreschedule"
We serviced a
KITCHENAID OVEN
Model KEBC107KSS05
Near Austin, TX 78738
Leonardo
Job Details: 03/07/2022
Arrived on site to replaced tod. Replaced tod test unit and unit test good job complete.
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IL00
Near Austin, TX 78738
Leonardo
Job Details: 03/07/2022
Arrived on site to replace left track. Replaced track test unit and unit test good job complete.
We serviced a
KITCHENAID RANGE
Model KDRS483VSS03
Near Lakeway, TX 78738
Leonardo
Job Details: 03/07/2022
Arrived on site to replace ui control board and sensor. Replaced all 3 parts test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78748
Luis
Job Details: 03/07/2022
"Arrived on site for no water or ice. Diagnosed frozen line due to air seeping out between fan scroll and air tower,defrosted line added sealer between gaps. Tested water dispenser passed,ran icemaker test passed,ran fill test passed ."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Austin, TX 78737
Luis
Job Details: 03/07/2022
"Arrived on site. Diagnosed a defective drain pump,replaced defective pump and hose,ran water through pump leaks; used 1 WPW10493860 (Hose) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Seguin, TX 78155
Noah D
Job Details: 03/07/2022
"Arrived on site to inspect unit for leaking. Upon inspection found the units front right corner wet but not actively leaking, filled and ran cycle twice with no water. Tested with cardboard underneath to be able to see water and found none. Adjusted feet and instructed customer on proper loading. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cedar Park, TX 78613
David S
Job Details: 03/07/2022
Arrived on site for dishwasher upper rack wheels being broken. I replaced the adjuster and tested the unit. It is now working as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/07/2022
"Arrived on site to inspect unit for not running normally, upon inspection found the unit was squeezing due to a bad pulley. Quoted customer to replace needed parts. Customer accepted. Replaced parts. Tested with no issue. Complete"
We serviced a
ROPER DRYER
Model RED4516FW
Near New Braunfels, TX 78130
Noah D
Job Details: 03/07/2022
"Arrived on site to inspect unit for not drying or starting, upon inspection found the unit had a newly wired outlet. I checked the outlet and found no power, turned on power from exterior breaker and aLl functions returned. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near West Lake Hills, TX 78746
Kevin
Job Details: 03/07/2022
"Arrived on site and inspected dishwasher found wash motor has failed. After replacement started a normal cycle and it is progressing normally, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Briarcliff, TX 78738
Leonardo
Job Details: 03/07/2022
Arrived on site to drop off clips. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS2
Near Austin, TX 78746
Kevin
Job Details: 03/07/2022
"Arrived on site and found water valve is barely trickling, attempted to replace water valve and incoming water line broke will need a new one or 5/16 to 1/4 couplers to correct issue ; ordrng 3 WP2198677 (Coupler)s and 3 WP4373559 (Coupler)s and 1 WPW10678300 (Water line) and 1 W10897719 (Water valve)"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW0
Near Austin, TX 78746
Kevin
Job Details: 03/07/2022
"Arrived on site and inspected washer and found gearcase has failed, rebuilt washer and it is now working properly. Ran test 51 to confirm operation, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS03
Near Austin, TX 78746
Kevin
Job Details: 03/07/2022
"Arrived on site and inspected refrigerator at this time refrigerator is not making any noise and temperature is correct in both sections. Customer has heard a beeping noise, it is likely coming from control Board area above refrigerator. If control board is going out quoted. W10801766"
We serviced a
GE MICROWAVE
Model JVM3160DF3BB
Near Harker Heights, TX 76548
Wesley
Job Details: 03/07/2022
Arrived onsite for repeat blown fuse. Found unit with slight frame deformity possibly from prior service attempt preventing proper switch contact from the door. This is causing fuse to blow. Frame and hinge problem are non-serviceable parts No further repair recommendation. Used switches and fuse in attempt to correct issue during diagnostics.
We serviced a
WHIRLPOOL DRYER
Model KEHS01PMT0
Near Harker Heights, TX 76548
Wesley
Job Details: 03/07/2022
Arrived onsite for dryer not heating and found unit element failed.
We serviced a
GE WASHER
Model GTW330ASK4WW
Near Killeen, TX 76542
Wesley
Job Details: 03/07/2022
Arrived onsite and installed the previously order parts and tested in a drain and spin. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Killeen, TX 76542
Wesley
Job Details: 03/07/2022
Arrived onsite and replaced the bake element. All checks good. Advised customer that infinite switches are in good working order and knobs are not critical so customer will continue to use the originals.
We serviced a
WHIRLPOOL FREEZER
Model WRF992FIFM00
Near Killeen, TX 76542
Wesley
Job Details: 03/07/2022
"Arrived onsite and tested fridge for low ice production. Customer primarily concerned about low ice production. Cooling is operating as designed with good temps in fridge and freezer and icebox, the door icemaker heater wires are intact. Found valve does not dispense. ; ordrng 1 W10873098 (Dual valve)"
We serviced a
FRIGIDAIRE OVEN
Model FFEF3018LBG
Near Killeen, TX 76549
Wesley
Job Details: 03/07/2022
Arrived onsite to install previously ordered control and sensor. Tested unit preheat and preheated properly. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPSA
Near Killeen, TX 76549
Wesley
Job Details: 03/07/2022
"Arrived onsite for unit not draining and found unit disposal clogged, cleared clog. Unit is now operating as designed. Advised customer on repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Killeen, TX 76549
Wesley
Job Details: 03/07/2022
Arrived onsite for water not dispensing. Found left door switch not activating and installed shim to repair switch contacting door. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Scott
Job Details: 03/07/2022
Arrived on site for dishwasher not getting any water . Ran diagnostics . Unit has no water . Found supply valve shut off . Turned on valve and re ran diagnostics wash . All checks normal . With unit . No water leaks detected at time of service. Did explained and showed where shut off is . No water leaks detected at time of service.
We serviced a
KITCHENAID MICROWAVE
Model WMH32519HZ5
Near New Braunfels, TX 78130
Noah D
Job Details: 03/07/2022
"Arrived on site to inspect unit for not illuminating light when it was being used, upon inspection found the control had shorted causing the issue, replaced control and bulb, all functions returned with no issue. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Buda, TX 78610
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of ice maker leaking and making clumps of ice. I found ice bin itself was frozen solid, and I was unable to remove to access ice maker. Instructed customer to defrost unit until the ice bin was able to be removed, I am ordering ice maker, valve, ice bin, and reservoir.; ordrng 1 W11185686 (Ice bin)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Briarcliff, TX 78738
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of unit not powering on, I checked for power and polarity at outlet, that tested good, I gain access to main control, I checked for power going to the UI console as well as plug and wires, that tested good, I found failed UI console.
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC3
Near Austin, TX 78738
Brandon
Job Details: 03/07/2022
"Arrived on site for customer complaint of gas leak, used leak detector to locate leak, found leak coming from burner assembly, I replaced burner assembly and tested unit, unit tested good and checked with leak detector for gas leaks, no leaks at time of service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Noah D
Job Details: 03/07/2022
"Arrived on site to inspect unit for not starting, upon inspection found the motor shorted causing the issue. Replaced motor and float. All functions worked with no issues. No leaks found. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Leonardo
Job Details: 03/07/2022
Arrived on site to test unit for soap not dissolving. Test unit and found no pressure from motor. Found unit getting plenty of water but wash motor not coming on. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS11
Near Cedar Park, TX 78613
David S
Job Details: 03/07/2022
Arrived on site to replace the microwave light transformer. I replaced the component. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HV1
Near Cedar Park, TX 78613
David S
Job Details: 03/07/2022
Arrived on site to install previous diagnose part. I replaced the front right burner head. I tested the unit and found it working properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 03/07/2022
"Arrived on site for washer not going into spin cycle. Inspected unit and work area. Found drain line standpipe had a bunch of paper towels to prevent small from standpipe possible causing unit siphon. Removed paper towels. Performed diagnostics mode and checked error codes. Found error code F8-E1 long fill. Cleared error code and ran automatic test cycle. Found when unit went to spin it had an abnormal noise. Ran manual test mode and tested inlet valve several times and found good pressure from hot and cold. Ran automatic spin cycle with motor guard off and found failed gearcase.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Andice, TX 78628
Jonathan S
Job Details: 03/07/2022
"Arrived on to install previous diagnosed part. Removed failed inverter and installed new. Tested unit and found when compressor attempted to start make a train horn like sound and kicks off. Found electrical windings correct, found mechanical failure within compressor. Will need to replace compressor with inverter . Office to schedule return when ETA is available on parts. ; ordrng 1 W11336586 (Inverter) and 1 W11393142 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect range cooktop burner flames too high. Upon further inspection, the customer advised that she believes the front right burner flame is too high. I tested the burner and the flame was correct. The customer advised that the flame gets higher with a pot on. I retested with a pot and the flame got wider with the size of the pot and was normal. I tested the front left burner and found it taking too long to ignite. I removed and replaced the burner head and retested and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Joe Z
Job Details: 03/07/2022
Arrived onsite to install previously diagnosed parts. Replaced the clutch and rotor. The basket was good and did not need replacement. Tested the unit on diagnostics an unit agitates and spins correctly. Ran auto test and unit test as designed. Job complete
We serviced a
LG WASHER
Model WM2501HWA
Near Georgetown, TX 78628
Lou
Job Details: 03/07/2022
"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed until it was to drain and the drain pump made a clanking noise and failed to drain the water. I removed and replaced the drain pump and retested and demonstrated for the customer and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, the customer advised that they have tried everything to get the unit to dry dishes including using rinse aid. I find the dispenser empty, but there was a small amount of rinse aid residue in the bottom of the dispenser (photo). I found a burnout spot on the right side of the element. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I checked amp draw to the element and it was showing 7-9amps during wash and drying cycles of testing. Due to the burnout spot, I removed and replaced the element and retested and the unit continues to operate as designed. I made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model PSI23NGPABB
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged. I plugged the unit back in and disassembled the FC section to monitor the frost pattern on the evaporator. Checked amp draw from the compressor and found .87amps. Continued to monitor the evaporator and found the frost pattern good. I found the defrost element bad, as is the bimetal. I left the unit unplugged for safety. No water leaks observed at the end of service. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 WR50X10068 (Defrost bimetal) and 1 WR51X10055 (Defrost heater element.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect dishwasher door not staying open. Upon further inspection, I found the unit door open and when I went to close it and leave it at approximately 4 inches open, the door flew wide open. I found both friction pads were missing. I installed both friction pads and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Georgetown, TX 78633
Lou
Job Details: 03/07/2022
"Arrived on site to inspect washer error codes. Upon further inspection, I found the unit unplugged. Plugged the unit in and the display immediately showed 16 mins remaining. Customer advised that they found how to reset the unit to get it out of demo mode. I attempted to place the unit in diagnostics and it failed each time. I advised the customer that the unit will need a new control and it is currently out of stock. I am ordering the main control and office to schedule return service due to the availability of the part. Also, upon return, customer will have their receipt for POP (11-11-21). Unit left unplugged for safety and no water leaks observed during service. ; ordrng 1 W11574590 (Main control)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Andice, TX 78628
Lou
Job Details: 03/07/2022
"Arrived on site to inspect microwave shutting down after opening the unit door. Upon further inspection, I found the unit getting voltage but the display was not on. I uninstalled the unit and and tested the fuse and found it bad. I tested ohms to the switches and thermostats and all were good. I found where coffee had spilled into the unit and gotten into the main control area. Customer advised that the unit went dead when they opened the door while the unit was operating. I advised that due to the door opening while in operation, the switches sensed an interference and thats what caused the fuse to go bad. I removed and replaced the fuse with a part from my van stock (W11315605) and retested the unit and it is operating as designed. I recommended that the customer press the stop button before opening the door to keep from the switches triggering the fuse to go out again. I placed the unit back into its space and retested and it continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Andice, TX 78628
Lou
Job Details: 03/07/2022
"Arrived on site to inspect washer not agitating or spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit valve operated as designed, but the unit failed to agitate or spin. I could hear the motor windings functioning, but not strong enough to turn the basket. Tested the capacitor and found it bad. Customer agreed to the repair and paid in full with CC. I removed and replaced the capacitor and calibrated then retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS00
Near Austin, TX 78738
Luis
Job Details: 03/07/2022
"Arrived on site for no lights and no ice. Found defective led modules,replaced upper top right and right middle wall led module,all leds working. Found shit off arm extension disconnected and in off position on icemaker.installed shut off arm and lowered arm,icemaker ran through a cycle and filled with water. ; used 2 W11462342 ( Led module) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Georgetown, TX 78628
Lou
Job Details: 03/07/2022
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. While the unit was draining, I could hear something inside the drain area. I removed the remaining water and removed the drain pump and found a large piece of glass. Removed the debris and retested and unit continued to operate as designed. I
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Jonathan S
Job Details: 03/07/2022
"Arrived on site for oven not operating. Inspected unit and work area. Found screen frozen. Powered unit off and on at circuit breaker. Performed diagnostics mode and found error F6-E4 UI/AM mismatch, cleared error. Tested unit and found operating as designed. Informed customer due to construction going on around home, customer may have to reset at circuit breaker if failure occurs again. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Andice, TX 78628
Jonathan S
Job Details: 03/07/2022
"Arrived on to install previous diagnosed part. Removed failed door panel and installed new. Tested door operation and performed diagnostics mode, no stored error code. Monitored test cycle and found unit operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/07/2022
"Arrived on site for washer intermittently not spin water out of clothes. Inspected unit and work area. Found load currently in unit. Found load to be mixed fabric types. Found drain line not zip tied in and unit is unbalanced. Removed clothes from unit. Performed diagnostics mode and checked for fault codes. Found none stored. Ran automatic test cycle and found all components operating. Inspected gearcase and pulley system, found no abnormal wear and tear. Balanced unit and added zip tie to drain line (see SD-picture). All operating as designed, no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/07/2022
"Arrived on site for dishwasher second rack not sliding in and out. Inspected unit and work area. Found adjuster not setting correctly on track. Removed rack and reinstalled. Tested rack operation and found operating as designed. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 03/07/2022
"Arrived on site for no lights and right side door issues. Found extension assembly missing from right side of upper door hinge compartment,installed a new extension kit,tested arm extension and door operation good,all leds working as designed. used 1 WP2307857 (Extension) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS03
Near Austin, TX 78738
Luis
Job Details: 03/07/2022
"Arrived on site. Found control beeping and power cycling,updated control is on a factory back order with no eta,talked to management ordering relays to rebuild control. Will contact office to reschedule when tech has parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lakeway, TX 78738
Luis
Job Details: 03/07/2022
"Arrived on site for no cool. Pierced low side pressure reading -20 found suction line crimped exiting liner almost closed,evacuated refrigerant attempted to replace evaporator to adjust and repair suction line same issue hard bend causing suction line to b crimped almost closed. Called tech support documented and uploaded pictures,per tech support unrepairable whirlpool will contact customer. SR#7733116475"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 03/07/2022
Arrived onsite for special project heating element replacement. Replaced heating element. Tested unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Bastrop, TX 78602
Joe Z
Job Details: 03/07/2022
Arrived onsite for unit not heating. Upon arrival ran diagnostics and there were no error codes. Ran a diagnostics cycle and heater operates as designed. Mrs. Said she has new tenants and were not aware that the unit is a plastic tub and they have never used rinse aid. Instructed customer of benefits of rinse aid. Placement of plastic dishes and to run hot water at sink prior to washing. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 03/07/2022
"Arrived onsite for unit with lid locked. Unit has no power. Upon arrival found lid locked and cannot get model and serial number. Have 120v at control. Control is not sending correct voltage to power UI. Need new control. Part # stamped on current part is WGD5100HWO, If needed. Mrs. Will call whirlpool to try and get concession. If denied Mrs. will think about it and call us back if she wants to proceed; ordrng 1 WGD5100HW0 (Control)"
We serviced a
GE DRYER
Model GTX33EASK0WW
Near Salado, TX 76571
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose dryer that is only running if start is held down. Ran unit and could hear motor, but basket isn't moving due to broken belt. Safety switch is tripped causing no run. Ordering new belt and pulley. Return visit set for 3/10. ; ordrng 1 WE12M29 (Belt) and 1 WE03X31620 (Idler Pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Temple, TX 76502
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose refrigerator that is slowly dispensing water. Ran dispenser and found a fairly slow stream. Replaced filter with bypass and found good pressure. Choked flow persisted past several filters, so likely indicates a bad seal in the filter head. Ordering new filter head / reservoir. Return visit set for 3/10. ; ordrng 1 W11346622 (Reservoir and Filter Head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose refrigerator that is not making ice. On arrival found bucket had about 2 loads of harvested ice, which normally was not there. Checked Temps and found RC was set to 42, freezer at 0. RC also had some airflow channels obstructed. Unit wasn't getting cold enough to harvest. Adjusted Temps to recommended. Tested harvest and fill and verified icemaker is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76504
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose washer leaking water. On arrival unit was on front porch with rear panel detached. Customer showed me a chewed / shredded internal hose. I advised customer they aren't under warranty, customer purchased unit from a flea market and was told it had 1 year warranty. Advised there is no warranty. Customer not paying for any repairs. Closing ticket. ; ordrng 1 W11553446 (Hose)"
We serviced a
GE DRYER
Model GLDP280ED0WS
Near Temple, TX 76504
David Z
Job Details: 03/07/2022
"Arrived on site to diagnose dryer making a lot of noise and sometimes not able to turn. Ran and tested unit and heard screeching and found drum hard to turn. Disassembled unit and found 2 glides broken off and missing, and belt was sliding. Replaced glides and belt and retested. Found found moving easier and unit working as designed. Could not duplicate the customers complaint of unit sometimes not heating. Unit has good voltage and was heating when I was present. Unit working as designed. I did find large chunks of lint in the blower housing. Advised to have vents cleaned. Call complete."
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ0
Near Dripping Springs, TX 78620
Andrey
Job Details: 03/07/2022
"Arrived on site to test unit for F74 error, tested unit was not able to clear code, called commercial tech line, diagnosed unit further and found bad control board/ UI, , customer accepted replaced control, programmed UI, tested unit , unit now running as designed, left service key with customer, , no leaks detected job complete"
We serviced a
KITCHENAID COOKTOP
Model KGCU483VSS01
Near Dripping Springs, TX 78620
Andrey
Job Details: 03/07/2022
"Arrived on site to test unit for igniter issue, tested unit found FL igniter start sparking on low flames, igniter going bad and is not sensing flames at low; ordrng 1 W10833887 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Woodway, TX 76712
Jonathan M
Job Details: 03/07/2022
Arrived on site for a refrigerator that is leaking water into the ice container compartment. Inspected unit and work area. Confirmed the customers complaint and the customer advised that water is leaking down into her drawer beneath the icemaker door. Inspected the unit and found the ice door gasket bowed in towards the bottom of the door and at the top. Ordering ice door and will return with the icemaker for replacement. Rescheduled customer to 3/14 due to shipment of part.; ordrng 1 W11171728 (Ice door)
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/07/2022
Arrived on site for a washing machine that is making loud sounds during operation. Inspected unit and work area. The customer advised that the unit seems to be extremely loud especially during spin on light loads but Im heavier load seems to be better. Around the unit through diagnostics and did not find any stored error codes. Tested the unit and manual diagnostics and found no issues present. The customer loaded up the machine with some towels and we ran it through a high-speed spin. Found the water hoses and the drain hose on the back of the unit causing the rattling banging sound that he was hearing. I did advise him of the issue and showed him during the spin. The unit is working as designed. Car complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS08
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/07/2022
Arrived on site for a microwave that has a dent in the door. Inspected unit and work area. Confirmed the customers complaint and replace the door. Tested the unit and the unit is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS02FRBL0
Near Marble Falls, TX 78654
Cliff
Job Details: 03/07/2022
"Arrived on site to diagnose a dishwasher that is not responding to user input. Found ui malfunctioning and the part is NLA. Office to inform warranty company of NLA part so they can resolve the claim.; ordrng 1 8572489 (Panel (NLA)), states that autho needed"
We serviced a
KENMORE WASHER
Model 796.4157321
Near Marble Falls, TX 78654
Cliff
Job Details: 03/07/2022
Arrived on site to replace previously ordered parts for washer. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Marble Falls, TX 78654
Cliff
Job Details: 03/07/2022
Arrived on site to diagnose a washer that is leaking. Found cold water solenoid split and replaced valve assembly. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/07/2022
Arrived on site to diagnose a refrigerator with a filter not able to be removed from housing. Found arm guide out of position and reset it. All is working properly at this time. No leaks were found at time of service. As repair was under 5 mins only service fee collected.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Austin, TX 78737
Leonardo
Job Details: 03/07/2022
Arrived on site to test unit for unit sparking even when not in use. Test unit and found and module. Replaced spark module test unit and no sparking at this time job complete.
We serviced a
FRIGIDAIRE OVEN
Model FGET2745KFB
Near Austin, TX 78739
Leonardo
Job Details: 03/07/2022
Arrived on site to replace boad. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Austin, TX 78759
Justin
Job Details: 03/07/2022
Arrived on site for a microwave making a loud thumping noise. Upon arrival the customer stated that when he runs the unit it will make a loud clicking sound from the turn table. I ran the MW several times with a MW safe cup of water and could not replicate the sound. I also found the customer switched the 40 watt bulb with an LED bulb. I informed the customer on the potential issues with this and how the unit was not designed for a LED bulb. I advised him to remove it and only use a 40 watt incandescent bulb. The unit I working a designed. Call complete.