We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not washing found failed wash motor, I replaced wash motor, wash motor tested good, but no enough water was entering unit, found failed valve, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model MGR5750ADW
Near Austin, TX 78703
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for gas smell test unit and could not find gas leak. Found smell coming from oven when unit turning on. Checked burner flames and ignite and unit test good job complete.
We serviced a
MAYTAG RANGE
Model MGR6775BDS19
Near Smithville, TX 78957
Jacob
Job Details: 05/18/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78744
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected washer and found cam is grinding down, where it is connected to gear case. Gearcase is beginning to fail. Replaced it and cam kit and washer is now operating properly also had to replace hub as well, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Austin, TX 78727
Justin
Job Details: 05/18/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated it has not been working for roughly a month. I put the unit into diagnostics mode and found the thermistor good, ice bucket sensor good, but the unit would not harvest. I could not check fill due to IM being in break position still. I unplugged the unit and gained access to the IM. I found the harness that goes to the IM on/off switch was broken. I spliced the harness and used a wire nut and electrical tape to secure it. I then tested the unit on test 44 and it harvested as designed. I ran test 45 and it filled as designed as well. I waited for the IM to harvest on its own and it did. The unit is now working as designed. No leak observed at the time of service. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Del Valle, TX 78617
Jacob
Job Details: 05/18/2021
Arrived onsite for unit not washing. Put unit In diagnostics and got and motor not running error. Replaced sump and motor. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Georgetown, TX 78626
Tommy
Job Details: 05/18/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced door. Tested unit. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Belton, TX 76513
Jonathan M
Job Details: 05/18/2021
Arrived on site for a dishwasher that?s not drying dishes. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Ran the unit through an auto test and found the unit running as designed with the heater taking on at the end of the cycle. Went over user care guide and best drying tips. Unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GSS22SGPCSS
Near Georgetown, TX 78626
Tommy
Job Details: 05/18/2021
"Arrived onsite for refrigerator not dispensing water. Upon arrival found unit fc door water line was not allowing water through, steamed unit out through both ends of line and tried to steam and heat door. Found unit still not thawing. New door will be required for repair. ; ordrng 1 WR99X10057 (Door fc)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
"Arrived on site to diagnose a vent hood that is vibrating heavily. Found cracked fan blade, ordering part and office to set return appointment. ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78756
Leonardo
Job Details: 05/18/2021
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Austin, TX 78735
Robert
Job Details: 05/18/2021
Arrived on job for complaints of leaks. Ran test cycle and found the water in question is not coming from washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
Arrived onsite for refrigerator RC section not cooling. Upon inspection found frost buildup on evaporator cover. Removed buildup for inspection. Thawed compartment. Put unit in diagnostics and could not activate defrost heater and evaporator fan was not running. Replaced evaporator fan motor and harness. Did not correct issue. Unit having potential electronics issues. Need to return with main control (RWO) and UI. Office to reschedule.; ordrng 1 W11518204 (CONTROL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78727
Justin
Job Details: 05/18/2021
Arrived on site for a refrigerator having food freeze in the refrigerator compartment. The customer stated and showed me some of her veggies that are freezing and stated that her shrimp and water even freeze sometimes. Upon further inspection I found gasket sealing properly and in good shape. I checked the temps and found the FC at 6?F and the RC at 34?F after being open for a little bit and set at 41?F. I also found the fresh food section at 32?F. I put the unit into diagnostics mode and found both thermistors reading good and the evap fan running as designed. I took out the fresh food drawer and found the damper slightly stuck open. I gained access to the control and ohmd out the RC thermistor from P5-1 to P5-2 and found it at 3.35k ohms. I ohmd out the FC thermistor at the control from P5-3 to P5-4 and found it at 5.73k ohms. I rechecked temps and found these readings accurate. I found both at the same pins giving proper VDC of 1.5-5. I checked voltage for air baffle closing at P3-4 to P1-2 and found correct voltage. I then checked voltage for air baffle opening from P1-2 to P2-5 and could not get any voltage in service step 3. This indicates bad control and is not communicating with the damper properly. I called techline and spoke to Steve and received SR# 7730791197. Steve advised replacing the control. I am ordering the control and bringing back all parts. If the control still does not send voltage when opening to the damper then we need to replace the damper. Returning tech needs to recheck voltage in step 3 at control from P1-2 to P2-5. ; ordrng 1 W11399844 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFFH2067DW3
Near Round Rock, TX 78681
David S
Job Details: 05/18/2021
"Arrived on site to diagnose water leaking from the bottom of the fridge and potentially oil as well. Customer informed us the unit was leaking at the back of the unit and was curious if oil was leaking as well. We pulled out the unit and checked it for leaks at the compressor, found rust and corrosion of the lines coming from the compressor near the heat exchanger, checked the evaporator and found only a partial frost pattern, water leak was coming from the drain pan. Spoke to the customer about the unit needing a drip pan and sealed system repair.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBPA
Near Temple, TX 76502
Jonathan M
Job Details: 05/18/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice maker and did several checks on the refrigerator and freezer section. Found the freezer section sitting between seven and 11?F. Found the refrigerator sitting at 41?F. Spoke to SW and was advised to check the condenser coil?s for lint buildup. Found massive lint buildup on the condenser coil?s and was advised that that might be their issue altogether. Advise customer to remove lint off the coils due to her flooring situation. Her laminate flooring does not go all the way underneath the refrigerator and thus it is extremely difficult to get the unit out due to the adjustment in height. The customer advised that she would have her husband do it when he gets home. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78739
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected dryer and found it is heating properly but airflow is restricted, took one picture. Vent to the exterior of the building will need to be cleared/clean by building maintenance. Recommended that resident not use dryer until this has been done properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78752
Scott
Job Details: 05/18/2021
"Arrived on site for no power to range . Found main harness burned up. Replaced harness , tested all burners and preheated oven . All checked normal. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78744
Kevin
Job Details: 05/18/2021
arrived on site and inspected dryer and found it is rattling while running, disassembled dryer and added he sound pad underneath motor mount. Dryer is now significantly less noisy, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXNQ00
Near Killeen, TX 76542
Al
Job Details: 05/18/2021
"Arrived on site and inspected refrigerator side lighting not working.Checked door switch and socket and neither were defective.Discovered the issues were located inside the control box, since his display was also out on the control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pflugerville, TX 78660
David Z
Job Details: 05/18/2021
"Arrived on site to diagnose refrigerator making some noise. On arrival customer told me he would periodically hear some loud screeching coming from unit, but everything is working fine. I ran diagnostic mode and as on as you plug the unit in, the noise starts from the FC. Found the icemaker and rotating and screaming periodically. Ordering new icemaker to resolve. No stock avail. Office to schedule when we can get part. ; ordrng 1 W11284458 (Icemaker)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced harness and control and all checks good at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Austin, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced wash motor/sump unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
David S
Job Details: 05/18/2021
"Arrived on site to replace control on previously diagnosed oven, replaced the control and tested bake and broil, both operated as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Killeen, TX 76541
Al
Job Details: 05/18/2021
Arrived on site and inspected newly purchased French door refrigerator freezing vegetables in the crisper drawers.Found the crisper drawers needed to be set on High and customer needs to sort the vegetables per the customer manual.No parts needed.All functions of the unit tests good.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW05
Near Austin, TX 78749
Robert
Job Details: 05/18/2021
Arrived on job for complaints of over filling. Customer keeps washer in plugged when not in use and found it overflowing with water. Recommend replacement of valve.
We serviced a
MAYTAG COOKTOP
Model CSG7000CAB
Near Austin, TX 78749
Robert
Job Details: 05/18/2021
Arrived on job for complaints of gas smell. Recommend replacement of regulator.
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW0
Near Del Valle, TX 78617
Jacob
Job Details: 05/18/2021
"Arrived onsite for unit not starting. Tested unit. Unit would not start. Upon further inspection, found that the door switch was broken. Ordered part. Office to reschedule.; ordrng 1 W10569603 (switch door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model et8gtmxkq00
Near Austin, TX 78750
Luis
Job Details: 05/18/2021
"Arrived on site for no cool in fresh food. Found evaporator incased in ice,removed evaporator cover found blown defrost thermostat,uploaded picture of blown thermo. Defrosted evaporator,replaced defrost thermo,powered unit on checked air flow to fresh food compartment good. ; used 1 WPW10225581 (Bimetal) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB700BW0
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for complaints of leaks in tub. Found valve not shutting off. Replaced valve and test. No leaks detected at time of service
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hutto, TX 78634
Wesley
Job Details: 05/18/2021
"Arrived on site and cleared air trap stem for no water detection occurring during load according to service pointer W11367903, Water is flowing just fine. Advised customer on repair, all checks good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/18/2021
"Arrived on site for washer basket goes down, not washing clothes basket goes down, not washing clothes. Placed in diagnostics and F0E2 over sudsing came on. No other error codes came on. Tested basket by pressing down and suspension tested good. Cleared error code and ran through diagnostics. Washer completed all cycles of diagnostics. Found legs were all the way up and basket easily touched the tile floor underneath the washer when basket was pressed down. Lowered all legs in order to raise up the washer. Placed in high speed spin to ensure the basket was level. No leaks detected. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204EPA
Near Lakeway, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit rubbing on side when closing the door, I had to adjust custom wood panel that attaches to door panel, unit tested good."
We serviced a
ELECTROLUX RANGE
Model E30GF74HPS3
Near Austin, TX 78704
Leonardo
Job Details: 05/18/2021
Arrived on site to replace orifice holder. Replaced orifice holder test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Copperas Cove, TX 76522
Al
Job Details: 05/18/2021
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Austin, TX 78759
David Z
Job Details: 05/18/2021
"Arrived on site to diagnose gas leak coming from cooktop. Customer informed me that they feel they can smell gas under the cooktop in the cabinet, after it had cooked, several times. Ran unit and ran a gas sniffer on all connection points. Could not verify leak on top end. Ran gas sniffer under the cooktop in the cabinet with the doors closed and still could not find a leak. The cabinet under the unit smells faintly of either gas, or the smell of the wood used. Advised customer to have their builder redo the gas line and pipe connection to be extra safe, but could not verify any leak coming from the cooktop or regulator. Reported findings to safety, SR7730717991. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78132
Andrew
Job Details: 05/18/2021
"Arrived on site to test unit for water not dispensing and no ice production. Found unit was pushed up against water line pinching the water line shut. Placed tape on line against rear of unit to keep from bundling and prevent issues. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8120HC0
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
Arrived onsite for dryer leaving debris in drum. Ran diagnostics and found no stored error codes. Ran digital air tester and manually tested air flow and all passed. Recommended customer clear lent trap after every use. Unit is functioning as designed. Customer made note of power button occasionally have issues. Did not record any issues with UI this visit. Customer will monitor. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB6769AWS5
Near Seguin, TX 78155
Noah D
Job Details: 05/18/2021
"Arrived on site to Inspect unit for not cleaning dishes, upon inspection found the unit was working correctly and had no error codes, spoke with Steve at Techline Sr # 7730786608 And he stated the dishwasher was working functionally. Complete"
We serviced a
GE REFRIGERATOR
Model GSS23GMKECES
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2021
"Arrived on site to replace failed ice maker, after replacing, unit tested good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS0
Near McQueeney, TX 78123
Noah D
Job Details: 05/18/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was giving a thermistor error code causing no production. Grid was broken and tube was very dirty. Office to reschedule ; ordrng 1 W10863947 (tube) and 1 W10919199 (grid-cuttr) and 1 WPW10511923 (thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Tommy
Job Details: 05/18/2021
Arrived onsite for dishwasher not dissolving unit soap. Upon arrival put unit into diagnostics found no error codes. Ran unit through 3 cycles found unit intermittently sending voltage to sump and wash motor. Checked wiring found no damage. Replaced u it control and tested again could not get error to repeat with new control. Job Completed.
We serviced a
GE MICROWAVE
Model PEB7226SF1SS
Near Georgetown, TX 78626
Tommy
Job Details: 05/18/2021
"Arrived onsite for unit microwave having intermittent UI issues. Upon arrival found unit mag wasnt connected correctly having bad heating. Connected tighter, found mag still slightly weakened. Also found unit UI and control putting unit straight into express shower customer to use cook time to input specific time and not have to replace unit UI or control.
We serviced a
WHIRLPOOL DISHWASHER
Model DU890SWKQ0
Near Nolanville, TX 76559
Tyler
Job Details: 05/18/2021
"Arrived on-site for dishwasher smoking. Upon arrival I ran a manual test cycle. Found minor smoking from inside tub. After inspecting interior found heating element damaged, could not find any indications of anything falling onto element. Found element cooking itself from the inside. Office will need to reschedule when parts are available.; ordrng 1 WPW10082894 (Heating element) and 1 WP717273 (Rubber washer)"
We serviced a
GE DISHWASHER
Model GDF570SGF8CC
Near Kempner, TX 76539
Al
Job Details: 05/18/2021
Arrived on site and inspected dishwasher now dispensing soap nor is it heating.Confirmed the complaint and by entering diagnostics test mode.Checked the thermistor and it was Not reading 10.45 k ohms on thermistor.Ordering additional parts needed to complete the repair..Office to schedule return services.; ordrng 1 WD21X10519 (Flood Switch Assembly) and 1 WD21X22616 (Harness ASM)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/18/2021
"Arrived on site for whirlpool oven touch screen is not working, cannot use oven! UI would not allow me to place in diagnostics. Touch buttons non responsive, but screen touch responsive. Removed main control and installed new control. Powered oven back up and all buttons and screen were responsive to touch. Placed in a bake and oven is heating as designed. Recommended customer download WP app to have oven keep current time and get any updates WP sends out for their oven. Job completed."
We serviced a
KENMORE DRYER
Model 796.8157221
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/18/2021
"Arrived on site for dryer making noise. Inspected unit and work area. Verified failure. Disassembled unit completely and found dryer sheets and major lint buildup in blower wheel housing. Tested guide wheels, pulley and found spinning smoothly. Inspected seam on drum. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC0
Near Salado, TX 76571
Tyler
Job Details: 05/18/2021
"Arrived on site for washer plastic coming off. Customer also stated unit was moving around during wash cycle. Upon arrival outer door cover was broken off unit and plastic clip piece was broken. Upon further testing, found unit tub was bouncing sporadically with a load of cloths in it. Found the shock absorbers were failing to properly balance the drum and inner tub. Office to reschedule for outter door cover and shock absorbers once availability of parts is known; ordrng 1 W11316913 (Door outer) and 1 W11545322 (Suspension rods)"
We serviced a
GE REFRIGERATOR
Model GSE25HSHBHSS
Near Killeen, TX 76549
Al
Job Details: 05/18/2021
Arrived on site on a 3rd opinion on a side by side refrigerator not cooling.Customer advised AE is the 3rd company to attempt to repair the unit in 3 weeks.Opened the refrigerator door and found parts laying on the shelfs of the unit.Accessed the compressor and found several main parts ( start device and capacitor) missing from the unit.The unit wiring had been cut and removed from the unit
We serviced a
GE DISHWASHER
Model GSD3220F00BB
Near Killeen, TX 76549
Tyler
Job Details: 05/18/2021
"Arrived on site to install previously previously diagnosed door seal inner door and spacer seal. After installing needed parts I was able to reassemble, and test door functionality as well as check for any signs of leaking. Found that unit is sealing shutvgreat and no longer has any leaks coming from unit. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Temple, TX 76502
Jonathan M
Job Details: 05/18/2021
Arrived on site for refrigerator that?s not making ice and won?t dispense ice. Inspected unit and work area. Found ice been completely frozen in place and had to break at three. Jumped the unit and found the unit leaking from the icemaker. Replaced the icemaker and tested the unit. Unit began working as designed with no leaks present. Removed all ice buildup in frost and unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB5
Near Killeen, TX 76549
Al
Job Details: 05/18/2021
Arrived on site and inspected microwave light underneath issues.Found the bulb and socket were both intact.Discovered the unit is being used as a night light and caused the relay on the control to malfunction.Unit will require a new control to complete the repair.Needs more work Office to schedule return services due to part availability.; ordrng 1 W11342846 (Control)
We serviced a
WHIRLPOOL RANGE
Model RF362LXSS0
Near Harker Heights, TX 76548
Tyler
Job Details: 05/18/2021
"Arrived on-site for oven not heating and front burner dying off. Customer also stated the broil element wasnt getting hot. Confirmed broil element not heating. 240v from outlet to control, but control wasnt sending power to broil element. Oven sensor ohmed out at 1.08 ohms at room temp as well as resistance of wires, both broil and bake element were showing continuity.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
Jonathan M
Job Details: 05/18/2021
Arrived on site for a refrigerator that has ice on the bottom of the icemaker. Inspected unit and work area. The customer advised that she is getting ice crystals on the fronted her ice bin and around the door area. I advised the customer that having ice crystals is just due to the freezer door being open for a long period of time causing the door to sweat and then when the door closes the moisture freezes causing the ice crystals and then that is normal. The customer asked several questions about the unit to ensure that they?re doing everything right. Tech line has been called several times about the same issue and they?ve have advised that this issue is normal. No further repairs can be made to rectify this issue to make things better. Unit is working as designed. Call complete.
We serviced a
GE MICROWAVE
Model JVM3160BF4WW
Near Killeen, TX 76542
Al
Job Details: 05/18/2021
"Arrived on site and inspected microwave not powering on.Confirmed, checked the outlet and got 120.Disassembled and found the fuse was blown and burned.Removed and replaced it and unit tested as designed with the 2 minute water cup test.JOB COMPLETE"
We serviced a
MAYTAG DRYER
Model MED8630HW1
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 05/17/2021
Arrived on site for dryer not able to connect to WiFi. Inspected unit and work area. Tested voltage to WiFi control and found voltage correct. Removed failed WiFi control and installed new. Tested dryer operation. All tested good.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78721
Jacob
Job Details: 05/17/2021
Arrived onsite for door having damage. Looked at the door. Saw that handle trim needs to be replaced and both left and right trim pieces as well. Ordered parts. Office to reschedule ; ordrng 1 W10310922 (trim-vent) and 1 W10746435 (trim-door) and 1 W10746436 (trim-door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78705
Jacob
Job Details: 05/17/2021
Arrived onsite for unit not filling with water. Tested unit. No water was filling. Upon further inspection p. Found that the wire connector for the water valve had some how came undone. Re attached connector to water valve. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0AS
Near Killeen, TX 76542
Al
Job Details: 05/17/2021
Arrived on site and inspected range issues.Found the front right infinite switch screws fell out and infinite switch was inside the unit.Also confirmed the bake element had no continuity and was defective causing the unit not to heat.Added a second screw and removed and replaced the element.Unit harness was intact.Reassembled and unit tested to customers satisfaction.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that water is leaking at the front wheels. I opened the FC door and found a large slab of ice at the bottom the FC section. Inspected the evaporator and found the drain clogged with ice. Pulled the unit out and found the drain tube to be the old style duck bill. Per service pointer W10632338E, I removed and replaced the drain tube with a pee trap type tube and part covered by S38253. I am ordering the right RC door gasket and scheduled return service. No water leaks observed during service.; ordrng 1 W10830274 (Gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2021
Arrived onsite and installed the heater repair leak. Unit is now operating as designed. All checks good. Advised maintenance on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QKW00
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 05/17/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found FC and RC temperature good. Found ice maker in off position. Turned ice maker and monitored cycle. Found fingers rotating, heater activated and ice maker filled. Spoke with customer on nit. All tested good, no water leaks detected.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76712
Jonathan M
Job Details: 05/17/2021
"Arrived on site for a dryer that has no power. Inspected unit and work area. Checked voltage at the terminal block and found 120 V on either side to neutral but .889V voltage between L1 and L2. I checked the power cord for continuity and found one side showing intermittent continuity.Found the power cord had a burn mark on the connector for the outlet. Check the outlet and found the outlet completely burned on one side. Advise customer that her issue is with her electrical supply and that she would need to have an electrician come fix her outlet and to replace her power cord. Checked thermal fuse, thermal cut off, heater, and Highland thermostat. All checked good. Advise customer to call back if there any further issues persist after electrical is fixed. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE00
Near Austin, TX 78759
David Z
Job Details: 05/17/2021
"Arrived on site to diagnose with warmer temperatures in RC, customer advised that RC Temps fluctuate from low 40-high 50 Average 47. Checked FC temp and found at 6 RC at 47 checked RC evap and found Evap clean and with no issues. Attempted to put unit in diagnostic and found UI unresponsive several times was finally able to force in diagnostic and found unit would not read thermistor temps. Customer also informed me that panel was unresponsive at time to themas well Replaced UI control, was able to get unit to enter diagnostic and found thermistors were reading and reading accurate. All is working as designed, call complete."
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near New Braunfels, TX 78130
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect units for not unlocking, upon inspection found the unit always draining, checked pump and found 12 ohms. Pressure sensor tested good. Tested all parts and found no issues. Removed drain pump and found a broken propeller. Replaced pump and tested. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB1
Near New Braunfels, TX 78130
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect unit for not making correct amount of ice and leaking from pump, upon inspection found the unit was making ice but did not recognize when bucket was full. Office to reschedule ; ordrng 1 WP2313705 (pump) and 1 WPW10548509 (sensor)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2021
Arrived onsite and found issue with oven overheating. Tested unit and found unit operating slightly over temp. Adjusted using calibration function. All checks good.
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS00
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/17/2021
Arrived on site to test unit for LF and LR burners not igniting. Found unit sparking properly and gas was being released by valves. Found uneven flames. Needing burner heads and caps to fix issue. Office to reschedule. ; ordrng 1 W11344538 (BURNER-CAPS) and 1 W11344742 (burnr-head)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS1
Near New Braunfels, TX 78130
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect unit for not making ice. Upon inspection found the unit was not making ice correctly
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78702
Jacob
Job Details: 05/17/2021
Arrived onsite to replace sump and motor. Replaced sump and motor. Tested unit. Unit tested good. Although did not hear a difference in the sound. Called tech line. Said that any noises heard are normal operations. Got Sr#7730770752. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
David S
Job Details: 05/17/2021
"Arrived on site to diagnose gas oven not staying on, customer informed us that the unit continuously cycles to ignite when trying to heat. We found that the plate above the flame and ignitor was misshapen slightly and was smothering the flame causing it to go out due to improper air flow from the plate, we reshaped the plate and now the unit continuously heats without needing to reignite. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Austin, TX 78734
Brandon
Job Details: 05/17/2021
"Arrived on site to replace broken adjusters, after replacing adjuster kit, unit tested good l"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/17/2021
Arrived on site for HAVE TO LIFT UP ON THE PANEL AND KIND OF PUSH IN AND THE UNIT WILL RUN-- MAYBE A LOSE WIRE ALSO DOES NOT SEEMS TO BE DRYING AS WELL. Placed in diagnostics and no error codes came on. Display was not responding to touch as it should. Customer also showed me how they place pressure on the right side upper panel to get dryer to work / respond. Removed control and UI display and installed new control and UI display. Attached nameplate to display. Ran dryer and it responded to touch every time. Ran temps and high temps were sporadic. Told customer they need to call a dryer vent cleaner to clean out the air duct for the dryer for the dryer to run more efficiently otherwise it will not get to hottest potential. Recommended dryer vent wizard and gave them their phone number. Job completed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Austin, TX 78750
Kayman
Job Details: 05/17/2021
Arrived onsite for wall oven combo parts installation I found that one more part would be needed to complete the repair and the incorrect part was ordered. I advised the customer of this and that I will need to order the part and return. Ordering micro control(W10915648) and returning with other prescreened parts to complete the repair. Requesting AUTHO for repair. Requesting KYO on return visit. Office to R/S due to part availability. ; ordrng 1 W10915648 (Micro control)
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer pointed out that there is condensation on the back wall of the RC section and when the fan comes on, it makes a loud noise. I inspected the RC section and found the doors sealing properly. I found that when the left RC door is closed, the mullion isnt closing all the way and making good contact with the right RC door so there is a large gap allowing warm air into the RC section and creating the moisture/condensation. When the FC evap fan came on, it began to make a loud noise as if the fan were rubbing on something. I disassembled the FC door/drawers and found that a piece of the evap cover gasket was loose and hitting the fan causing the noise. Adjusted the gasket and cover and retested and the noise is resolved.No water leaks observed during service and moisture cleared from the RC section.; ordrng 1 WR17X25027 (Mullion)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/17/2021
"Arrived on site for a washing machine that?s making a squeaking sound. Inspected unit and work area. Customer also explained that the washer is no longer making any sounds off the user interface when button are pressed , when it starts, or when it finishes the cycle and wanted us to correct that as well. Confirmed customers complaint on both accounts. Due to the screeching sound when the unit initially starts spinning, I replaced the cam and the belt and tested the unit. The unit stop screeching and was working as designed. In regards to the customer second complaint, we did not have the user interface on hand due to a PSP item ordering part and will have to have office reschedule customer when the user interface is made available.; ordrng 1 W11478519 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Moody, TX 76557
Al
Job Details: 05/17/2021
Arrived on site to install previously ordered part.Removed and replaced the ice maker.Reassembled and unit filled and was harvesting when I completed the job.Customer witnessed the entire repair.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 05/17/2021
Arrived on site for dryer having long dry times. Inspected unit and work area. Performed diagnostics mode and no fault codes. Performed temperature test with vent on and found temperature getting up to 210? with slow cycle time. Removed vent and tested operation and temperature reaching 180? with faster cycles times. Recommend have home venting cleaned. Unit operation tested good.
We serviced a
GE DRYER
Model GTDP280ED0WW
Near Killeen, TX 76542
Al
Job Details: 05/17/2021
"Arrived on site and inspected dryer not starting.Confirmed the complaint and found the belt was broken.Also noticed the unit dryer vent system is in need of a cleaning from all of the lint venting back into the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ02
Near Salado, TX 76571
Tyler
Job Details: 05/17/2021
Arrived on site for refrigerator not making ice. Per customer on arrival they stated unit makes ice but wont dispense. Upon further inspection I found ice bin working as designed but the auger motor and teeth were stripped from one another causing auger not to rotate ice bin arm like it needs to. ; ordrng 1 WPW10309868 (Motor) and 1 W11378860 (Spacer) and 1 WP63052-2 (Impeller)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Belton, TX 76513
Al
Job Details: 05/17/2021
"Arrived back on site to install previously ordered parts.Removed the defective door, transferred all parts, reassembled and unit tested properly to customers satisfaction.JOB COMPLETE"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Jarrell, TX 76537
Tyler
Job Details: 05/17/2021
Arrived on site for dryer not heating. Upon arrival I found unit had full 249v connections from outlet to terminal. I then found power cord was improperly installed on terminals block. After repairs wires I then inspected heating hardware and found the thermal cutoff blown. I replaced thermal cutoff and reassembled and tested dryer. Found unit heating as designed call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Belton, TX 76513
Al
Job Details: 05/17/2021
Arrived back on site to install previously ordered mount.Removed and replaced it and unit tested as designed to customers satisfaction.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Killeen, TX 76543
Al
Job Details: 05/17/2021
Arrived on site and inspected dryer F01 error code.Confirmed the complaint and removed and replaced the defective control.Reassembled and unit tested as designed.Customer satisfied.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/17/2021
Arrived on site for the refrigerator that?s making ice very slowly. Inspected unit and work area. Customer advised the unit is always seemingly low on ice and seems to take a long time to make ice. Ran the unit through harvest test and found the unit working as designed. The customer advised that it usually takes up to 3 to 4 hours to harvest ice. I did inform the customer that the flex tray icemaker?s are icemaker?s that have really long harvest times. Checked the temperature of the unit and found the freezer sitting at 2?F. ; ordrng 1 W11284458 (icemaker) and 1 W11449482 (CONTROL)
We serviced a
GE DISHWASHER
Model GSD3960L00SS
Near Temple, TX 76502
Tyler
Job Details: 05/17/2021
"Arrived on site for dishwasher leaking. Upon arrival ran multiple cycles and found unit leaks due to multi issues. Found water inlet valve is not fully closing all the way, the rinse aid container is cracked and also the main control is causing unit to fill drain and agitate at the same time at random moments.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Temple, TX 76502
Tyler
Job Details: 05/17/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found power supply was exactly 120v from outlet and the condenser fan, evap fan, and all hardware except compressor were running. Found upon further investigation that the start device had failed not allowing compressor to run fully. After installing a new start device I was able to let unit run for 20 minutes solid and found unit running as designed ithout failure. Informed customer to give 24 hrs full cooling. Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4409PAB0
Near Waco, TX 76705
Jonathan M
Job Details: 05/17/2021
Arrived on site for a dishwasher that has a gasket that?s falling off and leaking. Inspected unit and work area. Customer advised that the unit gasket is starting to break off piece by piece. Confirmed customers complaint and replace door gasket. Customer also advised that the unit sometimes will have a hard time starting a cycle. Tested the unit 10 times and was an unable to replicate failure. I did go over a couple tips on how to get the unit to start if she has an issue with the touchpad. Unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Manchaca, TX 78652
Kevin
Job Details: 05/17/2021
"Arrived on site and found both interior lights dim and flickering, sent videos to CS. Per CS replaced LED module in fresh food under parts warranty. All interior lights are working at end of service call, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Waco, TX 76712
Jonathan M
Job Details: 05/17/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit is overfilling seemingly and causing the icemaker to stall out when they tries to harvest a sheet of ice. They also advised they have an issue with their ice paddle intermittently dispensing ice and not dispensing ice. Confirmed customers complaint on both accounts and removed ice paddle. Found the ice paddle intermittently clicking and not clicking. Advise customer that?s the issue is most likely with her ice pedal for the dispensing issue but that there could also be an issue with their user interface. The customer requested that we were placed the icemaker today and come back for the ice paddle replacement. Replaced icemaker and tested unit. Unit began working and filling as designed. ; ordrng 1 W10370577 (pad) and 1 W11130216 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
"Arrived on site to test unit for dispenser not opening and top adjusters broken. Replaced dispenser and adjusters, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDC25CHSS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
Arrived on site to test unit for console not responding. Found ribbon damage. Recommend replacing control and console. ; ordrng 1 9744031 (microcomputer) and 1 9744120 (CONSOLE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near Dripping Springs, TX 78620
Luis
Job Details: 05/17/2021
"Arrived on site for no water from dispenser. Tested water dispenser no water flow valve energized,diagnosed a frozen water tank,removed cover found air gap between fan scroll and tower,added sealer to gap to prevent cold air from migrating out and freezing tank. Defrosted water tank flushed water out of reservoir."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
"Arrived on site to test unit for not starting. Found error code f3e3(failed OWI). Found OWI connection not connected. Secured connection, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78732
Brandon
Job Details: 05/17/2021
"Arrived on site for customer complaint of temperature issues, unit tested good at time of service, found temperatures were in range, I ran diagnostic tests on all thermistors, unit tested good. Informed customer on how to maintain unit, cleaning coils, resetting controls, etc. unit passed all tests and is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Marble Falls, TX 78654
Cliff
Job Details: 05/17/2021
Arrived on site to diagnose a washer that is not cycling. Found faulty lid lock assembly and replaced it. All is working properly at this time and unit wasn't installed at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Canyon Lake, TX 78130
Noah D
Job Details: 05/17/2021
Arrived on site to inspect unit for not cleaning dishes. Upon inspection found the unit was filling and not pumping water up.Office to reschedule ; ordrng 1 W11025157 (pump&motor)
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Austin, TX 78737
Robert
Job Details: 05/17/2021
Arrived on job for complaints of no or low noise from control. Found volume from control only heard on max and even then barely. Will need console to complete ; ordrng 1 W11478524 (PANEL )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78759
David Z
Job Details: 05/17/2021
"Arrived on site to diagnose refrigerator leaking in freezer. Found fill tube for icemaker was not long enough to seat into the icemaker, spilling over. Need fill tube extension to resolve. Found door handle cracked and also in need of replacement. Customer requested door be reversed to open the opposite way. Reversed doors at customer request. Office to schedule return when Parts arrive. ; ordrng 1 WPW10672333 (Door handle) and 1 WP2174755 (Fill Tube Extension)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/17/2021
"Arrived on site for Tub barely agitates, does not spin. Clothes are dripping wet at the end of the cycle. Placed in diagnostics and F7E5 came on (shifter actuator fault code). Found actuator was not going into cam. Removed actuator and installed new actuator. Placed in manual diagnostics and lid latch was locking and unlocking without me manually engaging it. Removed lid latch and installed new lid latch. Ran through auto diagnostics and completed all cycles as designed. No leaks detected. Job completed"