Near Austin, TX 78741
Kevin
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL UMV1160CS3 Arrived on site and inspected microwave and found upper interlock switch is pushback into cavity. Thermal fuse has also failed. After correcting switch and replacing fuse heat it up a cup of water to ensure microwave is working properly. Job complete
Near Austin, TX 78704
Wesley
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite and found failed icemaker motor. All other production items seem to be unharmed. Ordering icemaker to repair. ; ordrng 1 W10873791 (icemaker)
Near Cedar Park, TX 78613
Tommy
Job Details: 01/13/2021
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite for previously diagnosed parts. Upon arrival replaced grates. Job Completed.
Near Austin, TX 78732
Brandon
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for customer complaint of unit not making ice, found control board failures, I replace UI and hv controls, unit tested good."
Near Driftwood, TX 78619
Andrew
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to test unit for FC light not illuminating. Found module sent with is for RC. Needing FC module to fix issue. ; ordrng 2 W10695459 (module)s
Near Austin, TX 78731
David Z
Job Details: 01/13/2021
WARMING DRAWER WHIRLPOOL KOWT104ESS00 "Arrived on site to diagnose warming drawer with front panel not flush with cabinets. Found unit is installed properly with 1/4 inch gap between door and surround cabinets, but a slight angle to front panel. I was able to flex the panel straight up and down. Unit is sealing on the door gasket properly. Called tech line to verify that the gap is normal, SR7729734806. If door can be pushed against the gasket it’s considered working as designed. No problems present, all working as designed. Call complete."
Near Leander, TX 78641
Kayman
Job Details: 01/13/2021
RANGE MAYTAG MER6600FZ2 Arrived onsite for range oven door not closing. Upon inspection I found some malfunction with the right side hinge. I removed the hinges and found the right side was broken on the inside of the hinge. I replaced both hinges and re installed the door. The unit is closing as designed at this time. Job complete.
Near Austin, TX 78744
Kevin
Job Details: 01/13/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found saved error code for over suds. Discussed oversuds prevention with Customer, Error is likely old, customer is now using only one pod per wash. Customer is experiencing unbalanced loads during the spin cycle, set washer into a manual diagnostic and observed its spinning and it is correct. Discussed how to prevent unbalanced loads, and re-sorting/rebalancing low during an unbalanced cycle.
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2021
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site to test unit for no power. Control receiving proper voltage but not properly sending voltage. Replaced control, tested unit, unit tested good. No leaks detected at time of service. Ran diagnostics and all functions operating as designed. Job complete."
Near Austin, TX 78746
Kevin
Job Details: 01/13/2021
OVEN KITCHENAID KODE900HSS00 "Arrived on site and sound upper door panel is dented, while replacing outer door panel cleaned all glass before reassembling as much as possible.
Near Austin, TX 78759
Scott
Job Details: 01/13/2021
DISHWASHER KITCHENAID KDTM704ESS0 "Arrived on site for dishwasher not draining . Ran diagnostics , got diverter error code . Lower spray rack didn’t move . Ordering sump and motor . Also UI is not responding correctly. Ordering UI console . No drain issues found , nothing stuck in drain motor . No water leaks detected at time of service. Call to set return ; ordrng 1 W10860176 (SPRY ARM) and 1 W10861526 (SUMP) and 1 W10900797 (UI)"
Near Leander, TX 78641
Tommy
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived onsite for microwave bottom light not coming on. Upon arrival found unit control not sending any voltage to light. Ordering control. Office to reschedule based upon part availability.; ordrng 1 W10892389 (Control)
Near Austin, TX 78748
Luis
Job Details: 01/13/2021
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for warped freezer door. Replaced defective door checked door seal good. Installed nameplate
Near Buda, TX 78610
Kevin
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site and inspected refrigerator and found there is a gradual bow/bubble on the left-hand side of the outer cabinet. This is a cosmetic/aesthetic issue and its not affecting the operation of the refrigerator
Near Austin, TX 78757
Justin
Job Details: 01/13/2021
RANGE KITCHENAID KSGG700EBS1 Arrived on site for a range with a loud noise. Upon arrival customer had a video of the noise. It sounded as if it was a bad fan. I isolated it to the cooling fan in diagnostics mode by activating that part and singling it out. Needed to replace cooling fan. I gained access to the cooling fan and replaced it with the new one. I put the unit back into diagnostics mode and activated fan. I also ran the unit on bake until fan kicked on for a while. The fan is no longer making the noise. Unit is now working as designed. Call complete.
Near Spicewood, TX 78669
Brandon
Job Details: 01/13/2021
DRYER LG DLEX3070W "Arrived on site for customer complaint of unit not staring and then sometimes shutting off and starting again, found failed main control, ordering control.
Near Bertram, TX 78605
Cliff
Job Details: 01/13/2021
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site to diagnose a washing machine that is not cycling. Found water level error saved in control. Pressure sensor, pressure tube, and CCU will need to be replaced to complete repairs. Office to set a return appointment once shipping information for parts has been obtained.; ordrng 1 W10676317 (hose) and 1 W11044866 (switch-wl) and 1 W11334214 (TIMER/CCU)"
Near Leander, TX 78641
Tommy
Job Details: 01/13/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for unit console being non responsive. Upon arrival found unit console completely unresponsive. Turned unit off at breaker. Removed unit from wall slightly to access console. Removed and replaced console. Turned unit back on at breaker. Unit is operating as designed. Job Completed.
Near Austin, TX 78758
Scott
Job Details: 01/13/2021
DRYER WHIRLPOOL MED7230HW0 "Arrived on site for no display . Buttons respond but no screen . Ordering UI console , as well as control if needed Call to set return ; ordrng 1 W11413567 (UI) and 1 W11441687 (CONTROL )"
Near Austin, TX 78717
Justin
Job Details: 01/13/2021
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for range that was sparking incorrectly. After further inspection I found spark switch harness was off centered causing ignitors to click when not in use. Disassembled spark harness and aligned it correctly. Unit is now working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 01/13/2021
RANGE WHIRLPOOL WGE745C0FS01 Arrived on siteto install previously diagnosed burner element for the front right burner on top of the range. And after installing the needed part as able to reassemble and test the unit to verify the burner is now functioning 100% as designed. Call complete
Near Driftwood, TX 78619
Andrew
Job Details: 01/13/2021
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site to test unit for error code f5e1. Found code present when I arrived. Tested door latch and latch was operating as designed. Reset control and error code went away. Tested unit to 350, both upper and lower bake and broil elements are good. Job complete"
Near Round Rock, TX 78665
Andy
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL wrf757sdhz00 Arrived on site for refrigerator lights not working in RC. Tested and inspected unit and found failed RC LED’s. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78732
David Z
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KBFN502EBS01 Arrived on site to follow up on refrigerator with multiple lights out. Replaced inverter and LeD driver and retested. Still no change. Replaced LED modules again and found 1 light not posted in tech sheet or parts diagram out. Replaced that module as well and retested. Lights are now on and working as designed. Call complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice tray had broken and was hanging down in the ice bin. I replaced he ice maker but the resident stated someone had come out to repair broken hinge wires on the FC door. I did not want to unravel the electrical tape and affect the integrity of the repair but I advised that if the ice maker doesn’t produce ice then the door may need to be replaced. No leaks were detected during time of service. Job complete.
Near Copperas Cove, TX 76522
Al
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW7500GC2 Arrived to install previously ordered part.Removed and replaced the lid.Unit now works properly.Customer satisfied.Job completed
Near Georgetown, TX 78628
James
Job Details: 01/13/2021
REFRIGERATOR GE GSE25HMHBHES Arrived on site and tested operation. Found fan blade hitting ice. Accessed fan and found piece of ice resting against fan shroud. Cleared ice and tested operation. Unit tests good. Job complete
Near Austin, TX 78747
Leonardo
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for not washing. Test unit abs found bad wash motor. Replaced sump and motor Test unit and unit test good job complete
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
DRYER WHIRLPOOL WED8000DW4 "Arrived on site to inspect dryer not heating. Upon further inspection, I found no date of purchase on the ticket and requested a copy of the receipt. I tested the unit and found the element is not coming on. I disassembled the unit and found the middle plate of the element badly warped and cracked. I removed and replaced the element and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Leander, TX 78641
Tommy
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for microwave not working. Upon arrival found unit had no error codes but unit would not heat in microwave or oven. Preformed full power reset. Got unit to temporarily operate. Found UI console was having communication issues and oven blower was weak. Ordering both office to reschedule upon part availability.; ordrng 1 W11297728 (CONSOLE ) and 1 W11297728 (BLOWER)
Near Austin, TX 78757
Justin
Job Details: 01/13/2021
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for refrigerator with ice maker not working. I gained access to ice maker and jumped to find ice maker would not harvest. I jumped valve and valve initiated. Ice maker is getting voltage, indicating a faulty ice maker. Need to order ice maker and install. Office to reschedule.; ordrng 1 W11397192 (ICE MAKER)"
Near Austin, TX 78753
Matthew
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for freezer brackets rusting. Need to replace brackets. Ordering left and right brackets. Office to reschedule. ; ordrng 1 W10625067 (bracket) and 1 W10625068 (bracket)
Near Austin, TX 78748
Jacob
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived onsite for left hand door handle being loose. Looked at handle. Left door handle was loose. Tightened screws on handle, tested unit. Unit tested good. No issues at this time. Job complete"
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect refrigerator door handles loose. Upon further inspection, I found the FC door handle and the pantry drawer handle loose. I found the handle screws were not tight. I removed the handles and tightened the screws and reinstalled the door handles and tightened them. Also found the secondary mullion bin was damaged and falling into the pantry drawer. I am ordering the mullion bin and having it sent directly to the customer per MS. No water leaks observed during service, job completed.; ordrng 1 W10858273D2C (bin)"
Near Round Rock, TX 78664
Wesley
Job Details: 01/13/2021
WASHER MAYTAG MVWB835DW2 Arrived onsite and installed parts. Unit is now operating as designed.
Near Austin, TX 78703
Jacob
Job Details: 01/13/2021
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Also unit still leaking. Checked errors got F0E2 over sudsing. Called tech line. Suggested to change the dispenser drawer once again. Got sr#7729732950. Ordered part. Office to reschedule ; ordrng 1 W11437243 (DISPENSER DRAWER )
Near Driftwood, TX 78619
Andrew
Job Details: 01/13/2021
DISHWASHER KITCHENAID KDTM604KPS0 "Arrived on site to test unit for squealing and water spots. Found water valve not opened sufficiently causing a squeal. Opened valve, tested unit and squeal is gone. Advised customer reason for water spots is caused by hard water. Also found water temp 115. Advised customer to turn water heater up a bit so unit can operate at optimal performance. No leaks detected at time of service. Job complete."
Near New Braunfels, TX 78130
Richard
Job Details: 01/13/2021
WASHER MAYTAG MVWB855DC3 Arrived onsite for the washer not turning on. During testing found that the console is not responding at all. Reset washer by unplugging it and issue is still there. Will need to replaced console and control. Ordering parts and office to schedule ; ordrng 1 W11112662 (Console) and 1 W11171748 (Control)
Near Belton, TX 76513
Jonathan M
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDT780SAEM1
Near Waco, TX 76712
Jonathan M
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL KFCS22EVBL0 "Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Found unit not turning on the compressor. Checked amp draw of the compressor and found .108 A and start device clicking off after five seconds. Advised customer that we would need to replace the starting device first before figuring out if there was a sealed system issue.Replaced starting device in capacitor and tested unit. Unit is noW working as designed. Call complete."
Near Belton, TX 76513
Jonathan M
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator that’s intermittently powering itself off and showing the power outage code on the user interface. Inspected unit and work area. Confirmed customers complaint as the unit is powering itself off every 5 to 10 minutes. Unit temperatures were above needed temperature. Found a defrost issue in the freezer section. Ran unit through forced defrost and tested the defrost thermistor. The defrost thermistor showed good and the force defrost ran and started defrosting the evaporator. I called Techline and spoke to Andy SR# 7729727001. He advised that based on my findings he had me run the evaporator fan test and test number three and we found the freezer fan was not running. He advised that due to frost buildup and the unit not running that he would replace the evaporator fan and user interface due to being able to force a defrost but the unit not going into a defrost. Spoke to OR and was told the same thing. ; ordrng 1 W11109
Near Belton, TX 76513
Jonathan M
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator that’s not dispensing water or ice. Inspected unit and work area. Customer states that the unit is not making any ice or dispensing any water. Tested unit and found water valve not turning on. Tested voltage at the water valve and found no voltage going to the water valve. Checked voltage at the control board and found the relay clicking on but the main control board not sending any voltage. Unit will need main control for repair. Ordering several other parts just in case. Office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11043763 (cntrl-elec) and 1 W11346622 (FILTER HEAD)
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
RANGE WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop grill damage. Upon further inspection, I found the left grate broken (photo). I tested the burners and all are functioning properly. I am ordering the grate kit and having it shipped directly to the customer per MS. No gas leaks detected during service.; ordrng 1 W11214957D2C (grate-kit)"
Near Killeen, TX 76542
Tyler
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW5550XW0 Arrived on site to install previously diagnosed gear case as well as belt. Upon arrival I disassembled and install the needed parts and then reassembled the unit and after running a factory reset I was able to verify that the unit is not functioning through the fill agitation and drain cycles as designed with no leaks before during or after repair call complete
Near Killeen, TX 76549
Al
Job Details: 01/13/2021
DRYER WHIRLPOOL WED7500GC0 "Arrived to inspect dryer door not staying closed during the cycle.Confirmed the complaint and loosened the hinge screws and shut the door.Customer loaded clothes inside, turned on and door remained shut during the cycle.Job completed"
Near Waco, TX 76706
Jonathan M
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW8040DW0 Arrived on site for a washing machine that’s flashing an F5 E3 error code. Inspected unit and work area. Customer advised that they had another company replace the control and it’s been working since but they have had intermittent issues with the unit not completely spinning out there load and had questions about the fill levels. Ran unit through service diagnostics and found an F0 E5 (off balance load) and F5 E2 (door latch failure) error codes. Replaced latch and tested unit. Ran unit through an auto testing unit ran as designed. Ran unit through manual spin agitation and lock lid lock tests. All ran as designed. I advised that if their unit does not finish the cycle to try to see if there’s any clothes bunched up in a certain area redistribute the clothes and to run it through a rinse and spin to see if the unit is still off-balance or if it continues and finishes the load. Unit is working as designed. Call complete.
Near Belton, TX 76513
Tyler
Job Details: 01/13/2021
REFRIGERATOR GE GFSS6KKYESS Arrived on site for fridge not cooling. Upon arrival attached my psi gauges and found unit had dropped down To -25psi on the low side. I found no ice what’s up on the evaporator coil‘s even though the condenser fan evaporator fan and compressor all running I also used a UV light but could not find any UV dye indicating a leak around the welded connections near the compressor or evap coil. I spoke cSon the matter and was able to then verify and narrow down after getting the psi on the low side back to zero that the unit has an internal leak
Near Harker Heights, TX 76548
Tyler
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WMH78019HZ2 Arrived on site for microwave not heating. Upon further inspection I found at the door both upper and lower had room in the magnetron because it shorted out I ended up replacing all three parts and reassembled and tested unit and verified that everything is now functioning as designed call complete
Near Harker Heights, TX 76548
Tyler
Job Details: 01/13/2021
DRYER MAYTAG MEDB765FW0 Arrived on site for dryer that the door Would open during use upon further inspection of the dryer I found the door hinges and springs all in tact and pulling door shut but the latch and catch were holding on to each other well enough for the door to stay shut when cloths would knock against it. I replace the door latch and cats and reassemble the unit and verify that it is now functioning as designed call complete
Near Killeen, TX 76549
Al
Job Details: 01/13/2021
RANGE WHIRLPOOL RF364PXKQ1 Arrived to inspect light bulb issues.Customer advised. .Office to reschedule the customer for return visit.I feel the issue is simply the customers bulb needs to be replaced.; O-emld tckt
Near Killeen, TX 76543
Al
Job Details: 01/13/2021
WASHER WHIRLPOOL NTW4516FW3 "Arrived to inspect washer latch issues.Confirmed, removed and replaced it Calibrated the unit and unit tested as designed.Job completed"
Near Leander, TX 78641
Lou
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site to install previously diagnosed and ordered part. Due to the valve failure and the housing having rust on it, I was to remove and replace the housing, but found that the part I arrived with was the wrong part. I am ordering the housing W11172234 and scheduled return service. Water left turned off and unit left unplugged for safety. ; ordrng 1 W11173597 (housing)"
Near Austin, TX 78703
Wesley
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived onsite and found unit had been off for several days. Customer reported no puddles or other indicators of ice blockage. Found compressor running properly, but no cool. Customer stated fridge was room temp and freezer was thawed at time of failure. Ordering compressor repair and evap cover. At this time, office may reschedule depending on repair. ; ordrng 1 2HOUR and 1 OIL-LESSGAGES and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11393142 (COMPRESSOR ) and 1 W11395558 (EVAP COVER)"
Near Temple, TX 76502
Tyler
Job Details: 01/13/2021
DRYER WHIRLPOOL WED4616FW0 Arrived on site for dryer not heating properly or turning according to customer upon arrival. Upon further inspection I found thenheating hardware all checked out ok with no issues. I did however find the dryer belt broken and was in tangled with the motor. After removing bad belt and installing a new one I was able to reassemble and test the unit to verify that everything is fun as designed call complete.
Near Spicewood, TX 78669
Robert
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived on job for complaints of refrigerator section not cooling. Found evaporator cover cover in ice. Customer will defrost refrigerator for return visit.;
Near Killeen, TX 76543
Tyler
Job Details: 01/13/2021
MICROWAVE WHIRLPOOL WOC97ES0ES02 Arrived on site for microwave needing a previously diagnosed broken door needing to be replaced with new door. Find arrival I was able to uninstall and reinstall a brand new door and verified unit now functions as designed and opens and shuts properly is under the glass is broken all glass pieces left over from prior diagnoses are cleaned up. Call complete
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2021
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to test unit for noise and slow trickle. Found unit is dispensing at proper pressure. Found piece of tape on compressor cover by the condenser fan causing noise. Removed tape and noise is no longer present. Mrs. purchased water filter.No leaks detected at time of service. Job complete.
Near Georgetown, TX 78628
James
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL KDPM604KPS0 "Arrived on site and tested operation. Ran diagnostics and found vent motor fault, wash motor fault and drain pump fault. Found drain pump draining slowly and diagnostics cuts out when vent is tested. Also found wash motor just humms when testing. Unit will need the vent and both pumps replaced to repair. Office to schedule return services due to part availability ; ordrng 1 W11035709 (DRAIN PUMP) and 1 W11184028 (GASKET) and 1 W11414073 (VENT) and 1 W11416362 (WASH MOTOR)"
Near Hutto, TX 78634
Andy
Job Details: 01/13/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range oven too hot. Performed temperature test at 350° watched high and low swing cycles and found average temperature to be at 352° unit is operating as designed. instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2021
ICE MACHINE GE UCC15NJBII Arrived onsite for the ice machine not making ice. During installation of drain pump found that the wrong pump was ordered. There is no sealed system issue. Ice machine is designed to stop making ice if drain pump goes out or water cant be drained. Will need to do a parts research. ; ordrng 1 Partsresearch (Drain pump)
Near Seguin, TX 78155
Noah D
Job Details: 01/13/2021
DISHWASHER MAYTAG MDB9979SKZ0 "Arrived on site to inspect dishwasher for draining issues, upon inspection found the dishwasher off and not drained, replaced control board and tested. All drain functions had returned with no error codes. Complete"
Near New Braunfels, TX 78132
Richard
Job Details: 01/13/2021
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for the washer leaking water. Replaced water valve housing assembly and washer tested good. No leaks detected complete
Near Fort Hood, TX 76544
Al
Job Details: 01/13/2021
WASHER MAYTAG MVWC565FW2 Arrived to inspect washer leaking issues. Confirmed the complaint and found the water was coming from the defective drain pump.Removed and replaced it and unit tested as designed.Job completed
Near The Hills, TX 78738
Robert
Job Details: 01/13/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of no heating. Ran diagnostics and found cobe for no heat but heater working. Recommend replacement of optical sensor. ; ordrng 1 W11084121 (sensor)
Near Leander, TX 78641
Tommy
Job Details: 01/13/2021
WASHER MAYTAG MVWB865GC1 Arrived onsite for lid damaged. Upon arrival found unit lid left corner damaged. Removed and replaced lid. Tested lid. Unit is now operating as designed. Job Completed.
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for ice maker noise. Found noise is coming from water valve. Needing valve to fix issue. . ; ordrng 1 W11043013 (valve)
Near Belton, TX 76513
Al
Job Details: 01/12/2021
DRYER GE GTDX100EM0WW
Near Temple, TX 76501
Tyler
Job Details: 01/12/2021
RANGE AMANA ACR2303MFW4 Arrived on site for range not turning on. Time for inspection I found that the power outlet was no longer receiving 240 V to allow the reins to turn on and upon further disassembling I also found that the lack of power was either due to or the cause of the main thermostat control blowing up on the inside of the range. I was able to repair the wiring and also install new thermostat but I did inform the customer that in order for the reins work properly they were going to need an electrician to come out and further diagnose why the outlet wasn’t working correctly but this point unit will work as a design once power is restored call complete
Near Del Valle, TX 78617
Wesley
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW4900BW0 Arrived onsite and found massive grinding noise during spin coming from gear case and undercarriage. Possible damaged parts from prior repair attempts. Author required. Office to reschedule. ; ordrng 1 W11454372 (GEAR ASE) and 1 WPW10006355 (actuator)
Near Del Valle, TX 78617
Wesley
Job Details: 01/12/2021
DISHWASHER FRIGIDAIRE LFID2426TF2A Arrived onsite and found leak caused by back pressure due to blockage in disposal drain connection. Cleared blockage. Unit is now operating as designed.
Near , TX 78737
Kevin
Job Details: 01/12/2021
WASHER WHIRLPOOL MHW8630HC3 "Arrived on site and adjusted door per customer request, washer is operating properly, job complete"
Near Killeen, TX 76542
Tyler
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL DU840SWKT0 "Arrived on site for washer not working correctly. Upon arrival I found unit was receiving 120v and timer was sending power down to motor and inlet valve. Upon further inspection I found the inlet valve was stuck shut. Over all the unit is not in good condition due to age and wear and tear over the years. Racks are rusting to the point that pieces have fallen off and into the pump. Motor and pump assembly is are also starting to wear down to the point that there’s rust on the exterior working it’s way to the inside and he motor internally seizes up and gets stuck occasionally. All parts needed are psp, out of stock, or can’t be dropped shipped. With level of work and age if unit is repaired there is a very high chance more things will break. If I let valve is replaced then water line will need replacement and unit will need a plumber to install new cut off valve. Ahs will need to be made aware of all risks involved with repair before appointing and resc
Near Bee Cave, TX 78738
Brandon
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL MFF2558FEZ04 "Arrived on site for customer complaint of unit not cooling, found no power getting to compressor, or fan motors from control, ordering control. ; ordrng 1 WPW10503278 (Control) and 1 Cnote (Auth)"
Near San Marcos, TX 78666
Andrew
Job Details: 01/12/2021
DRYER WHIRLPOOL WED7120HW1 Arrived on site to test unit for error code f2e2. Power cord was not connected to unit. Unit was just sitting in middle of kitchen not hooked up to anything. Advised customer to have power cord connected and power readily available. Customer said they will do that and call to reschedule once unit is ready for service. ; saved tckt
Near Smithville, TX 78957
Matthew
Job Details: 01/12/2021
OVEN WHIRLPOOL KEBC207KBT0 Arrived onsite for double wall oven making rattling sound when in use. Upon inspection found rattling noise started as soon as bake function was activated. Noise was present when using both the upper and lower ovens. Will need blowers replaced. Need to keep upper blower on hand and order lower. Office to reschedule ; ordrng 1 WPW10016550 (blower)
Near Austin, TX 78728
Chase
Job Details: 01/12/2021
RANGE WHIRLPOOL WGE745C0FS01
Near Belton, TX 76513
Tyler
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRFC704FPS04 Arrived on site for a fridge raider that customer stated was cooling but kept triggering the door alarm system and therefore would stop calling shortly after. Upon arrival I found that the unit was on Sabbath mode but after taking it out of Sabbath modem back in the normal use I found the door alarm and come on very quickly and then was able to trace back to the main control and verified it was supplying the proper voltage to all necessary components after tracing the wiring system I found at the front right fresh food door magnet sensor had a short in the wiring. I was able to rewire and fix the damaged area of the sensor and reassembled the unit and verified everything is noW functioning as designed. Call complete
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/12/2021
OVEN KITCHENAID KODE500ESS05 Arrived onsite for warped wall oven. Upon inspection found frame to double wall oven bending forward at upper section near upper screws mount hole and extending up to control panel. Took pictures.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
RANGE WHIRLPOOL WFG525S0JS1 "Arrived on site to inspect oven for gas smell, upon inspection found the range working to specs, used gas detector to test for gas. No gas leak was found. All functions worked. Preheated you’re 350. Complete"
Near Sunset Valley, TX 78745
Jacob
Job Details: 01/12/2021
DISHWASHER GE GSD3360N10SS "Arrived onsite for unit not washing or draining. Tested unit. Unit is working as designed. Customer wanted the racks to be changed out due to rust, control panel on the left side is ripped/broken took pic and tub had screws in the door, took pic of screws. May need a new tub. AHS to research. Need authorization before returning. Office to reschedule.; ordrng 1 WD28X10284 (rack asm) and 1 WD28X10369 (upper) and 1 WD34X11680 (escutcheon)"
Near , TX 78737
Kevin
Job Details: 01/12/2021
DRYER WHIRLPOOL MED8630HC1 "Arrived on site and used airflow meter again to measure airflow through dryer, found with the vent hose connected airflow is showing restricted. Removed vent hose attachment from rear of dryer and airflow meter reads good. Showed results to homeowner and Builder vent contractor. There is no issue with the dryer. Venting in the home needs to be corrected. Reported to tech line 7729719630"
Near Salado, TX 76571
Tyler
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for refrigerator that the customer said was freezing food in the fresh food section but said they were experiencing no other issues other than that. Upon arrival found the freezer was right around 0° and the icemaker production was working well then found that the damper motor is starting to grind internally and not shutting all the way during the icemaker freezing. Allowing frozen air from the freezer to escape into the fresh fruit section. Then replace the damper motor and re-tested the unit to verify that everything is now functioning as designed with no more air leaks from the dampener. Call complete
Near Austin, TX 78759
Justin
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for refrigerator with visibly busted parts. Upon further inspection I found rip in gasket, inside refrigerator liner by the fresh food drawer cracked, and that filter housing would not close properly. We will need to replace the gasket and repair the liner with the liner repair kit. . I called techline and spoke with Leon and received SR #7729716201 for the liner issue. Ordering all of the parts and office will need to reschedule. ; ordrng 1 8201700 (LINER REPAIR KIT) and 1 W10830162 (LEFT SIDE DOOR GASKET)"
Near Austin, TX 78724
Wesley
Job Details: 01/12/2021
WASHER WHIRLPOOL WFW9620HBK0 Arrived onsite for f4e4. Tested unit in diagnostics and found unit indicated relay will click on but no audible fan function ordering fan and returning with control to repair. No service to order part. Ordering parts research. Office to reschedule ; ordrng 1 F4E4 (BLOWER INDICATED)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for wall oven combo that won’t power on. Upon inspection I found the unit powered on but the screen frozen. I found the breaker switches mislabeled in the box. I was able to cycle the power at the correct breaker. The unit restored to home screen where I put it into diagnostic mode. I found some stored error codes for UI state status and found the customer has not had the unit connected to WiFi. I assisted the customer in getting connected to WiFi and advised them to monitor the unit to make sure the issues don’t return. Job complete.
Near Austin, TX 78717
Justin
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for a washing machine not washing. Put unit into diagnostics mode and found motor not running and found stored error codes F4E3 and F5E1. Gained access to motor and found broken connector. Attempted to remove the remaining connection from motor to see if it was open, but could not remove rest of connection. Will need to replace sump/motor and wiring harness to fix. Ordering parts. Office to reschedule.; ordrng 1 W10834761 (WIRE HARNESS) and 1 W11085683 (SUMP AND MOTOR)"
Near Cedar Park, TX 78613
David S
Job Details: 01/12/2021
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for fridge frosting up in the fridge. I inspected th unit and work area. I found some frost build up along the wall separating the freezer and fridge. I found the gasket no sealing right. I replaced the gasket. The door is now closing properly. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 01/12/2021
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer making clunking noise during wash. I inspected the unit and found error codes f2e1 UI stuck key, F3E2 water inlet temperature fault. I tested the water valve and found both hot and cold working. I tested the thermistor and found it out of range causing the F3E2 error code. I am ordering the water valve to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11165546 (valve)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 01/12/2021
VENTHOOD WHIRLPOOL UVL6036JSS0 Arrived on site for venthood lights flickering when on low. Inspected unit and work. Tested voltage to lights on high and found 67.8 volts when on low and 120 when on high. Removed light switches and installed new. Found same results. Noticed in reflection of light was not able to see flickering. Called Whirlpool tech support and spoke with Robert. He stated is hertz flickering and not a failure. Sr#7729719881. All tested good.
Near The Hills, TX 78738
Brandon
Job Details: 01/12/2021
WASHER WHIRLPOOL WTW8500DC6 "Arrived on site for customer complaint of unit not washing properly, found no error codes in diagnostic mode, found every function of machine to be working in test mode. Found unit not letting enough water into wash cycle ordering control board. ; ordrng 1 W11266631 (Control) and 1 Cnote (Office to reschedule)"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/12/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for issues with UI, upon inspection found the screen working to specs but customer had a lot of issues during heating, ordering console, office to reschedule ; ordrng 1 W11297728 (CONSOLE E)"
Near Round Rock, TX 78681
Kayman
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Arrived onsite to install previously diagnosed parts. I installed the harness with bimetal. I powered on the unit and it began cooling. I advised the customer to wait 12 hours before restocking. Job complete.
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site refrigerator not dispensing water. Performed diagnostics and tested dispenser operation. Found note activating. Gained access to inlet valve and traced water to reservoir. Found water reservoir frozen. Thawed water reservoir and tested operation. All tested good, no water leaks detected. Recommend to turn temperature up when on vacation."
Near Leander, TX 78641
Tommy
Job Details: 01/12/2021
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived onsite for ice maker not making ice. Upon arrival found unit ice maker was not cooling put unit into diagnostics and found unit compressor and condenser would run but not cool. Unit will need full sealed system repair
Near Austin, TX 78722
Wesley
Job Details: 01/12/2021
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite for unit not draining and found soda cap had jammed drain motor impeller.Advised customer on repair all checks good.
Near Lakeway, TX 78734
Brandon
Job Details: 01/12/2021
WASHER MAYTAG MHW5400DW0 "Arrived on site to replace failed inlet valve, found new valve is not the correct part. Model and serial are missing some digits. Ordering valve, got part number directly off valve. ; ordrng 1 Cnote (2 techs/office to reschedule) and 1 W10509710 (Vlave)"
Near Kyle, TX 78640
Richard
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator water dispenser leaking water. During testing found no issues with the water dispenser it is working properly. Advised customer that there will be a couple of drips after use and that is normal. Found no issues at this time complete
Near Austin, TX 78748
Kevin
Job Details: 01/12/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and found customer Is still experiencing shaking during wash cycles. Ran he diagnostic test cycle that takes the washer up to 820 RPMs and there is no visible shaking took videos. Also ran a normal spin cycle and did not observe any shaking when washer is empty. Took another video. Washer only shakes with a load of clothes. Reported issue to tech line, other than adjusting loading job complete. 7729709898"
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/12/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previous diagnosed part. Removed failed EVAP fan motor assembly and installed new. Checked defrost operation and found at basic defrost. All tested good, no water leaks detected.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/12/2021
COOKTOP KITCHENAID KCGS956ESS02 Arrived on site to test unit for center burner making small pooping sound when in low setting. Found service pointer ordering new burner kit office to reschedule ; ordrng 1 W10837359 (BURNER KIT )