Near Smithville, TX 78957
Cliff
Job Details: 01/17/2020
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose a washer that is not completing cycles. Tested unit and found low cold water pressure from wall. Homeowner will need to have water pressure issue corrected to complete repair. No leaks were found at time of service.
Near Leander, TX 78641
Andy
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for refrigerator making noise. Tested and inspected unit and found all operations to be normal. Called tech line and spoke with JK (SR# 7726919283) Made aware of stated issue and what was found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance. Did as instructed. No repairs are needed at this time. No water leaks present at time of service.
Near Canyon Lake, TX 78133
Robert
Job Details: 01/17/2020
RANGE WHIRLPOOL KGCU467VSS01 Arrived onsite for the stovetop gas knobs hanging up when turning. Upon inspection we found that the covers around the knobs were touching them. Adjusted covers and tested everything working properly now. Complete
Near Burnet, TX 78611
James
Job Details: 01/17/2020
MICROWAVE GE PT7800SH8SS Arrived on site and tested operation. Found damper door motor running constantly when door closed. Accessed assembly and found damper door not making contact with switch. Adjusted plate and tested. Door now making contact with switch. Unit tests good. Job complete
Near Austin, TX 78747
Jacob
Job Details: 01/17/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for unit not staying in the start position when pushed. Test unit. Found that start button was not holding start position to continue cycling. Replaced start button. Tested unit. Unit test good. No issues at this time. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/17/2020
RANGE WHIRLPOOL KDRS467VSS04 "arrived on site to install previously diagnosed and ordered parts. Due to the keypad failure, I removed and replaced the keypad with ribbon harness and tested the unit. Unit operated as designed with no error codes. No gas leaks detected during service, job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 01/17/2020
DISHWASHER JENN-AIR JDB9800CWS2 Arrived onsite for the dishwasher not having lights on the door. Ran diagnostics and that the touch panel was not working. Installed new touch panel and tested. Everything is working properly. No leaks detected. Complete.
Near Buda, TX 78610
Kevin
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replaced control panel diagnosed by previous technician, no water leaks from connections at time of service, job complete"
Near Leander, TX 78641
Jonathan
Job Details: 01/17/2020
FREEZER KITCHENAID krmf706ess01 "Arrived on site for refrigerator freezing up on FC evaporator after evaporator fan assembly was replaced for power failure occurring. Gained access to FC evaporator and inspected terminal connectors. Performed diagnostics mode and tested FC evaporator fan. Ran test 6 defrost cycle. Found heater activating. Measured resistance on defrost thermostat and found at 3.1 K ohms and found within range, was at room temperature. Called Whirlpool tech support and spoke with Justin. Went over prior repair and testing. He stated it would need stealth UI replaced. Spoke with customer on failure. We are going to see if resetting will correct failure before replacing UI. Informed customer on where to look for ice developing and possible sounds that may occur if failure reappears. Customer will call at first signs of failure. (SR# 7726918680)."
Near Manchaca, TX 78652
Leonardo
Job Details: 01/17/2020
OVEN WHIRLPOOL WFG505M0BB2 "arrived on job to diagnose oven, upon inspection we found the oven was not igniting, igniter did not activate and oven light was off, ordered parts and rescheduled. Office to set time ; ordrng 1 W11126814 (CONTROL ) and 1 W11176454 (IGNITOR )"
Near Jarrell, TX 76537
Al
Job Details: 01/17/2020
WASHER WHIRLPOOL MVWB765FW3 Arrived to install previously ordered part.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
Tyler B.
Job Details: 01/17/2020
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived to inspect cooktop with scratches. Confirmed the complaint and took pics, replaced top and tested good"
Near McGregor, TX 76657
Jonathan
Job Details: 01/17/2020
COOKTOP JENN-AIR JGCP436WP02 "Arrived on site to install previously diagnosed parts. Replaced igniter harness and tested unit. Unit continued to click on the front right burner. In addition to this burner, the middle back burner started clicking when in use as well and clicked 3 other burners when clicking. The back right burner also started clicking the middle back burner when in use. It would only cease when the middle back burner was turned on. Called Techline and spoke to TJ SR# 7726918822. He advised that he would file a report to his engineering team due to multiple issues going on and all the repairs already made to this unit.
Near Austin, TX 78750
Paul
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL KDPE234GPS0 "Arrived onsite for the dishwasher with a broken rack. I found the left side adjuster broken and the rail separating. I found the door not closing good because the hinges are bent. The left adjuster and rail will need to be replaced. When this happened it put a dent on the inner door panel and I will find out if the inner door would be covered. I took pics of the door. Ordering W11259785 TRACK, WP8534854 HINGE-DOOR, WP8534853 HINGE-DOOR, & PARTS AUTHORIZATION for W10908291 DOOR-INNER. The office will need to RS the call depending on the part authorization.; ordrng 1 PARTSAUTHORIZATION (W10908291 DOOR-INNER) and 1 W11259785 (TRACK) and 1 WP8534853 (HINGE-DOOR), rqstng P&A on 1 WP8534854 (HINGE-DOOR)"
Near Cedar Park, TX 78613
Lou
Job Details: 01/17/2020
WASHER LG WT5070CW "arrived on site to inspect washer check maintenance. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed. I removed the water hoses from the valve and checked the screens and they were good. Tilted the unit back to inspect underneath and all checked good. I recommended that the customer should change the water hoses to braided hoses every 5-6 yrs or as needed. No repairs needed at this time. No water leaks observed during service, job completed."
Near Volente, TX 78641
Lou
Job Details: 01/17/2020
REFRIGERATOR JENN-AIR JF42NXFXDE02 "arrived on site to inspect refrigerator doors popping open when closing. Upon further inspection, I found that when closing the left rc door the right rc door pops open. I advised the customer that when closing the doors, the left door should always be closed before the right due to the left door million causing damage to the right door gasket. I contacted Techline and spoke to Dustin and advised of my findings and Dustin advised that the left door is the heaviest of the two doors and there is no place for air to go and right door pops open; open both at same time close at same time or left door first. Dustin advised no repairs needed to be made and provided file #7726915664. I did find that the unit was not level and was tilted forward. I attempted to level the door, but this caused both door hinges to wedge against the cabinet and the right door would not close at all. I re-leveled the unit the best the cabinets would allow and tested the doors and
Near New Braunfels, TX 78130
Robert
Job Details: 01/17/2020
DRYER AMANA NED4655EW1 Arrived onsite for the dryer making a metallic noise when spinning. Upon inspection we found that there was a coin stuck in the felt. Removed coin and tested. Sound is no longer present. No other issues were found. Complete.
Near Spicewood, TX 78669
Luis
Job Details: 01/17/2020
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on sit scores no ice. Ran diagnostic recirculated pump to pushing water through dispenser diagnosed faulty pump,installed a new pump powered unit on ran diagnostics unit working as designed. ; used 1 W11325175 (PUMP) from stock"
Near Austin, TX 78734
Paul
Job Details: 01/17/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for a dryer that’s not heating. Ms stated the dryer heats but it’s taking multiple cycles for clothes to dry. I found the house vent restricted causing no air flow. I explained this to the customer and she is calling a vent cleaning service. I found the dryer cycling between 115-165 degrees with the vent hose disconnected but with it connected the temp reached 170 degrees and remained idle. Call complete.
Near Seguin, TX 78155
Richard
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived onsite for the refrigerator having frost build up in freezer. Upon inspection found that the door gasket is not sealing properly. ; ordrng 1 W10407216 (gasket-fip)
Near Austin, TX 78729
David
Job Details: 01/17/2020
DRYER WHIRLPOOL WED5000DW0 "Arrived on site to diagnose dryer that was taking multiple cycles to dry clothes. Performed diagnostics and found heating is working properly. Washer was not spinning out clothes, and as a result the dryer was dealing with extra wet clothes. Dryer vent had noticeable amounts of lint in it, but seemed to have decent ventilation. All is working as designed at this time. Advised customer to have dryer vents cleaned as they did have some buildup, but fixing the spin issue in the washer should resolve this. Call complete."
Near New Braunfels, TX 78130
Robert
Job Details: 01/17/2020
OVEN AMANA AGR5330BAS3 Arrived onsite for the oven not heating properly. Ran diagnostics and found that the oven temperature is slightly high. Adjusted user temperature 10 degrees cooler. Tested oven temp at 425 per customer request. Oven temperature is now accurate. No other issues found complete.
Near Austin, TX 78737
Leonardo
Job Details: 01/17/2020
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site to replace push rod, we replaced the push rod and retested, all tests passed no problems detected. Complete"
Near Austin, TX 78734
Paul
Job Details: 01/17/2020
DRYER LG DLE9577SM Arrived onsite for the dryer to replace the previous diagnosed parts. I replace the high limit thermostat and tested the dryer. I didn’t have any heat. On the previous visit I tested voltage at the dryer and had 241VAC but I was only getting 120VAC now missing L2. The customer stated they hadn’t tried to use the dryer since I left. I looked at the circuit breaker and it wasn’t showing tripped. I turned the breaker off and back on and had 241VAC. I tested the dryer. The dryer is working as designed.
Near Austin, TX 78721
Scott
Job Details: 01/17/2020
DRYER MAYTAG MGDC465HW0 Arrived on site for dryer making noise . Found one of rollers was failing . Replaced rollers belt and pulley . Tested unit and noise is no longer present . Did recommend customer have vent cleaned . Cleaned out lint in dryer . Lint is no longer present . Job complete .
Near Liberty Hill, TX 78642
James
Job Details: 01/17/2020
RANGE JENN-AIR JDRP536WP03 Arrived on site and found streaks inside outer glass. Disassembled door and cleaned glass. Reassembled and found door functions properly. Job complete
Near Bastrop, TX 78602
Cliff
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is randomly tripping the breaker. Tested all parts and components and found no mechanical failures at this time. Advised homeowner due to GFCI breaker unit could possibly trip it due to ungrounded parts. No further repairs are needed and no leaks were found at time of service.
Near Buda, TX 78610
Robert
Job Details: 01/17/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite to replace parts previously ordered. Installed new control and dispenser housing. Ran calibration and checked or leaks. No leaks detected at this time. Everything working properly. Complete
Near Austin, TX 78705
Luis
Job Details: 01/17/2020
REFRIGERATOR JENN-AIR JS42SEDUDW15 "Arrived on site for cracked water line. Replaced damaged line and connector,turned on water no leaks at connections. Tested water dispenser no water from dispenser,ran icemaker,icemaker filled with water,water to valve,smart valve not passing water to dispenser unit will need a new valve; ordrng 1 WPW10159842 ( VALVE), states that autho needed"
Near Austin, TX 78705
Luis
Job Details: 01/17/2020
REFRIGERATOR JENN-AIR JS42SEDUDW15 "Arrived on site for cracked water line. Replaced damaged line and connector,turned on water no leaks at connections. Tested water dispenser no water from dispenser,ran icemaker,icemaker filled with water,water to valve,smart valve not passing water to dispenser unit will need a new valve; ordrng 1 WPW10159842 ( VALVE), states that autho needed"
Near Killeen, TX 76549
Al
Job Details: 01/17/2020
WASHER MAYTAG MVWX655DW Arrived to inspect defective drawer.Confirmed the complaint and removed and replaced it.Job complete
Near Austin, TX 78738
Brandon
Job Details: 01/17/2020
WASHER LG WM5000HVA "Arrived on site for customer complaint of unit leaking, found leak coming from door bellow/gasket and the drain hose connection. Ordering bellow/gasket and hose. ordrng 1 5214FR4058Y (HOSE) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 MDS64934202 (BELLOW/GASKET)"
Near Round Rock, TX 78681
Tyler B.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for unit with ice building in feezer under basket. Found gasket hanging down. Removed door, found door was too far separate to lock in gasket. Unit will need freezer door to complete repair.; ordrng 1 CNOTE (PART AUTHO ) and 1 CNOTE (OFFICE RS ) and 1 LW10547320 (dor-fip ss)"
Near San Marcos, TX 78666
Robert
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for the refrigerator water dispenser leaking. Upon inspection we found that the water line going to door was not plugged in correctly. Reseated water line and tested no leaks detected.
Near Round Rock, TX 78665
Al
Job Details: 01/17/2020
DRYER MAYTAG MEDX655DW1 Arrived to inspect dryer not drying.Confirmed the complaint and checked continuity on all parts and determined the timer was defective.Removed and replaced it.Reassembled and unit tested as designed and now heats.Job complete
Near Del Valle, TX 78617
Scott
Job Details: 01/17/2020
REFRIGERATOR FRIGIDAIRE FFHS2611LBRA "Arrived on site ,installed filter head. Used liner repair on two largest cracks in freezer , ordering more liner repair due to finding more cracks . Ordering control,dampener ,thermistor . Autho.; ordrng 1 242278801 (thermistor assembl) and 1 242303001 (damper assy) and 2 8201700 (repair kit)s and 1 A01078804 (control) and 1 AUTHO"
Near Belton, TX 76513
Arthur B.
Job Details: 01/17/2020
DRYER MAYTAG MEDB755DW0 "Arrived onsite for customer complaint of dryer not starting. Removed back panel and found harness to thermal fuse broken. Removed and replaced wire harness, reassembled. Adjust motor so it is sits right in bracket. Reassembled and tested unit. Dryer now works as designed. Dryer vent and lint trap was clean of lint at time of service."
Near Austin, TX 78748
Luis
Job Details: 01/17/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for deli control issues. Removed faulty control,installed a new deli control tested deli control unit working as designed."
Near Austin, TX 78758
David
Job Details: 01/17/2020
WASHER MAYTAG MVWC465HW2 "Arrived on site to diagnose a washer that was unresponsive and only spinning in 1 cycle. Ran diagnostics and found control is fairly unresponsive. Took 3 tries to get unit to go into diagnostics and when it did it was slow to run the cycle. Was able to get unit to finish diagnostic mode, and also tested a drain and spin. Unit was mechanically functional other then slow control. Ordering 1 W11249158 Control. .; ordrng 1 W11249158 (cntrl-elec)"
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to replace dispenser, removed door and dispenser, replaced and tested unit and unit tested good"
Near Hewitt, TX 76643
Dylan T.
Job Details: 01/17/2020
DRYER MAYTAG MEDB765FW0 Arrived on site customer complaint was dryer wouldn’t come on ran the unit more than 10 times started every single time cannot find anything wrong working as designed
Near Troy, TX 76579
Dylan T.
Job Details: 01/17/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site customer complaint was dryer was making an awful squeaking noise found the pulley was bad replaced with maintenance kit ran the unit everything else works as designed
Near Kyle, TX 78640
Kevin
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS588FIHB00 "Arrived on site and inspected refrigerator and found waterline is blocked, after clearing it water will now dispense normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78745
Jacob
Job Details: 01/17/2020
DRYER MAYTAG MGDC215EW2 "Arrived onsite for something inside of unit lint trap. Tested unit. Found that a piece of bunjie cord inside unit. Removed bunji. Tested unit. Unit test good. Also customer said the lint screen broke off of handle to pull out the lint screen. Ordered part. Rescheduled with customer. Customer is ok to drop off part on the porch, if not home.; ordrng 1 WPW10717210 (screen)"
Near Austin, TX 78759
David
Job Details: 01/17/2020
REFRIGERATOR GE GFE28GSKESS "Arrived on site to install previously diagnosed parts. Installed parts and retested unit. Unit powered on and began cooling immediately. Unit is working as designed at this time. Since doors were open and things had warmed, advised to contact us again in the event things freeze since we can not immediately test. Call complete."
Near Cedar Park, TX 78613
Lou
Job Details: 01/17/2020
DRYER LG DLEX5170W "arrived on site to inspect dryer check maintenance. Upon further inspection, I tested the unit by turning it on and found that the element is operating as designed. I disassembled the unit and checked all components and all components checked good. I cleaned what little lint was inside and verified the rollers, pulley and belt were good and they all were. I reassembled the unit and advised the customer that the unit is operating as designed. No lint observed at the end of service, job completed."
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/17/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to install previous diagnosed part. Removed failed valve and installed new. Performed diagnostics mode and tested valve operation. Monitored operation and inspected for possible water leaks. Ran automatic test cycle and all passed. All tested good, no water leaks detected."
Near Canyon Lake, TX 78133
Robert
Job Details: 01/17/2020
WASHER MAYTAG MVWX655DW Arrived on job for the washer not starting spin cycle. Ran diagnostics and found that the control board was not unlocking or locking the lid. Replaced control board and ran calibration. Everything is working properly. Complete.
Near West, TX 76691
Jonathan
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for a washer with a low flow error code. Inspected unit in work area. Placing it in diagnostics and found F3E2 (inlet water temperature fault) and an F8 E1 (long fill). The customer stated that the water had been weeping into her unit even hours past running a cycle. Tested unit in diagnostics and unit passed all tests. Replaced housing and water valves and tested unit. Unit worked as designed. Call complete.
Near Burnet, TX 78611
James
Job Details: 01/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and tested operation. Found no water getting to unit and valves are humming. Inspected for clogs and found to be clear. Installed new valve and tested. Found motor pulley not grabbing belt properly and has damaged the belt as well causing a screeching sound when motor is braking. Unit will also need new motor and belt to complete repair; ordrng 1 W10890624 (motor-drve) and 1 WPW10006384 (drive belt)
Near San Marcos, TX 78666
Robert
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for the refrigerator not cooling. Upon inspection we found that the evaporator was iced over. Checked continuity on thermistor and heater both checked good. Ran diagnostics and found that the control board was not allowing the heater to turn on. We were able to cycle heater on manually. Replaced control and defrosted refrigerator. Everything is working properly. No leaks detected. Complete.
Near Austin, TX 78723
Scott
Job Details: 01/17/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for back left burner going out on low setting . Adjusted valve . Flame pattern is is now correct on all settings . No gas leaks detected at time of service . Job complete .
Near Leander, TX 78641
Lou
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDTE204GPS0 "arrived on site to install previously diagnosed and ordered parts. Due to the tub front legs being badly bent and the door hinges rubbing badly, I removed all components from the old tub and transferred them to the new tub. I installed a new sump/motor assembly. Installed the unit into the cabinet and tested. Unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78735
Leonardo
Job Details: 01/17/2020
MICROWAVE IKEA IBMS1455DS00 "Arrived on site to test unit for not functioning, upon testing we found the switches read correctly but the control board had not been functioning, replaced control board and retested. All functions returned and passed all tests. Switches checked out. Complete"
Near Liberty Hill, TX 78642
James
Job Details: 01/17/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and found lower oven liner chipped. Touched up with liner paint. Job complete
Near Austin, TX 78749
Brandon
Job Details: 01/17/2020
DISHWASHER BOSCH SHX65T55UC/07 "Arrived on site for customer complaint of e25 error code, I removed drain pump, didn’t find any debris, I reinstalled pump and reset control, unit tested good.
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/17/2020
REFRIGERATOR KENMORE 106.5110211 "Arrived to inspect unit not cooling. Upon arrival unit was cooling and freezing. Evap was clean,y frosted. No faults in defrost. Attempt to remove unit, found coils covered in blanket of dust. Cleared, and inspected compressor compartment and checked good. Advised to keep eye on temps. ; ordrng 1 CNOTE
Near McGregor, TX 76657
Arthur B.
Job Details: 01/17/2020
COOKTOP KITCHENAID KCGS950ESS02 Arrived onsite for customer complaint of center burner on cooktop pops when burner is turned on. Removed burner head and found orfice loose. Tighten orfice and tested burner multiple times. Burner now lights as designed. No other issues found.
Near Leander, TX 78641
Jonathan
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for for dishwasher leaking water. Performed diagnostics mode, no error codes. Monitored test cycle and found unit leaking at sump assembly/ diverter. Will need to replace assembly to complete repair.
Near Austin, TX 78746
Scott
Job Details: 01/17/2020
WASHER WHIRLPOOL WFW9151YW00 "Arrived on site for washer not spinning out and shutting down just before end of cycle . Found drain error . Removed trap and found couple socks . Cleaned drain out . Ran diagnostics test wash ,all checked normal . Nonwater leaks detected at time of service . Did recommend using a garment bag for small items .
Near Smithville, TX 78957
Cliff
Job Details: 01/17/2020
RANGE WHIRLPOOL WFE320M0ES1 Arrived on site to diagnose a range that is getting error codes. Tested unit and found oven still only receiving 120 V from wall. The issue is electrical in nature and homeowner will need to have electrician correct voltage issue to complete repair.
Near Wimberley, TX 78676
Kevin
Job Details: 01/17/2020
WASHER ELECTROLUX EFLW317TIW2 "Arrived on site and found one shock is over has failed, replaced it and washer is now correct. No water leaks from connections at time of service, job complete"
Near Liberty Hill, TX 78642
James
Job Details: 01/17/2020
COOKTOP WHIRLPOOL W5CG3024XS01 Arrived on site and tested operation. Found all flames low and simmer burner barely lights. Found unit has propane orifices but unit is connected to natural gas. ; ordrng 1 W10256129 (SPUD RR) and 1 WPW10256128 (SPUD LF ) and 2 WPW10340423 (SPUD LR-RF)s
Near San Marcos, TX 78666
Richard
Job Details: 01/17/2020
REFRIGERATOR AMANA ASI2575GRS01 Sr# 7726674380. Arrived onsite for the refrigerator having frost build up in freezer compartment. Upon inspection found that the damper assembly is frosted up and out of place. Called tech line and they stated to replace diffuser assembly and door ice dispenser. Office to schedule. ; ordrng 1 W11203924 (contrl-box) and 1 W11322483 (DOOR ICE) and 1 W11380595 (DIFFUSER)
Near Hewitt, TX 76643
Dylan T.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site customer complaint was fridge door switch on the right side was broken replaced the part ran the unit everything else working as designed
Near Austin, TX 78717
Tyler B.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WZF56R16DW04 "Arrived to inspect unit with complaint compressor always running. Found no evidence of constant cooling, evap was clear of ice, temperature was acceptable. Found unit operating as designed"
Near The Hills, TX 78738
Brandon
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site for customer complaint of unit making noise, I found unit was powering on and off randomly, found faulty control board. Unit is still cooling,; ordrng 1 WP2307037 (cntrl-elec)"
Near Wimberley, TX 78676
Kevin
Job Details: 01/17/2020
DRYER MAYTAG MEDB765FC0 "Arrived on site and inspected dryer and found customer is experiencing dryer sheets getting caught in front felt ring. Disassembled dryer and found filtering is normal, previous technician has Installed new drum correctly. No adjustment can be made this is normal operation. Job complete"
Near Waco, TX 76708
Dylan T.
Job Details: 01/17/2020
OVEN MAYTAG AER6303MFS1 Arrived onsite customer complaint was unit not heating up found wire harness bad need to order part ; ordrng 1 W10842519 (harns-wire)
Near Round Rock, TX 78665
Al
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDF330PAHS0 "Arrived to inspect dishwasher still not washing properly.I ran diagnostics test mode and got NO error codes.The unit Filled, washed, rinsed, drained and heater came on as designed.Called Whirlpool Tech line and spoke with MIKEExplains the customers complaint and also my findings listed above.Advised customer the unit works as designed by whirlpool.Customer was loading large pots on the top rack, which are big enough to block the spray arm.I discussed proper loading and expectations of the unit as told to do by MIKESR#7726920353"
Near Cedar Park, TX 78613
Andy
Job Details: 01/17/2020
DISHWASHER KITCHENAID KDTM404ESS1 Arrived on site for dishwasher leaking. Tested and inspected unit and found failed spay arms. Ordering needed parts. Advised customer to keep an eye on unit to prevent water damage risk. Customer signed waiver. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10327455 (spray arm upper) and 1 WPW10448645 (spray arm)
Near , TX 78628
Jonathan
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG550S0HZ1
Near Leander, TX 78628
Andy
Job Details: 01/17/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven shutting off mid cycle. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near , TX 78628
Jonathan
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG550S0HZ1
Near Austin, TX 78745
Leonardo
Job Details: 01/17/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to diagnose oven, upon inspection we found the ignitor didn’t glow during testing, during testing the control board tested bad
Near Austin, TX 78744
Jacob
Job Details: 01/17/2020
DISHWASHER WHIRLPOOL WDF510PAYSA Arrived onsite for unit dripping water. Tested unit. Ordering parts. ; ordrng 1 W10878507 (inlet tubing) and 1 WPW10545278 (drain hose)
Near Austin, TX 78701
Scott
Job Details: 01/17/2020
MICROWAVE KITCHENAID KMHS120ESS2 Arrived on site for turntable issues and burning smell. Found mag has failed.
Near Hewitt, TX 76643
Dylan T.
Job Details: 01/17/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site customer complaint was there was a big dent in his fridge when he got it arrived on site pulled a new fridge door in the garage found there was a ding on the door already on the new one need to re-order it; ordrng 1 LW10913113 (dor-fip)
Near Gatesville, TX 76528
Dylan T.
Job Details: 01/17/2020
DRYER MAYTAG MEDB765FW0 Arrived on site customer complaint was dryer wouldn’t come on found the electrical in the back did not have the correct power told him he needs to call electrician
Near Waco, TX 76710
Arthur B.
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ0 Arrived onsite for dealer complaint of SxS refrigerator not cooling. Tested unit and found compressor jumps and shuts off. Found failed compressor. Removed and replaced compressor using braising methods. Vacuumed unit and charge unit with R134a refrigerant. Powered up unit and observed frost pattern and air flow. Unit now cooling as designed. No other issues found.
Near Georgetown, TX 78633
James
Job Details: 01/16/2020
REFRIGERATOR LG LFC25760TT Arrived on site and found ice build up on right side of freezer. Inspected gasket and found door not closing evenly and would not open completely. Opened completely which reset the adjuster and door now close omg properly. Job complete
Near Austin, TX 78759
Andy
Job Details: 01/16/2020
OVEN KITCHENAID KODE300ESS04 Arrived on site to install racks on upper oven. Upon arrival customer informed me that they would like me to look at gasket on upper oven. Found failed door gasket. Attempted to install new sliding rack and was unable to do so. Inspected and found new rack is different from old rack. Looked up part and found same part number. Will need parts research for sliding rack. Customer asked to go ahead and install the 2 non sliding racks. Did so. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH ) and 1 WPW10282960 (gasket-ovn)
Near Austin, TX 78737
Kevin
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site and found refrigerator is dispensing water at this time, customer experiences it’s stopping for days at a time. This usually coincides with colder temperatures outside. Spoke with tech line Steve Who commented there are no service pointers for this issue, said customer could call back when it is happening again. Or a data logger could be used to see if temperature around water line coil is freezing. When asked what could be done if water line is freezing no solution was recommended. There is no recommended repair for waterline freezing inside of fresh food section due to proximity to freezer air return. No water leaks from connections at time of service"
Near Austin, TX 78723
David
Job Details: 01/16/2020
RANGE WHIRLPOOL WFC310S0EB3 Arrived on site to install previously diagnosed parts. Installed new hinges on oven Ed unit and all is working as designed. Ordering both door trim pieces D2C as both were cracked. All is working as designed. Call complete.; ordrng 1 W10761014D2C (trim-door) and 1 W10761018D2C (trim-door)
Near Austin, TX 78738
Brandon
Job Details: 01/16/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for customer complaint of unit not spinning, found error code F0E2, found no suds during diagnostic mode, found test 1 timed out and would not advance, found miscommunication between pressure switch and control board. Ordering both parts to ensure repair for next visit. ; ordrng 1 W11316246 (SWITCH) and 1 W11322905 (CONTROL)"
Near Manchaca, TX 78652
Richard
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived onsite for the refrigerator leaking.
Near Austin, TX 78758
David
Job Details: 01/16/2020
MICROWAVE WHIRLPOOL WMHA9019HN1 "Arrived on site to install previously diagnosed parts. Removed unit from wall and installed new fan motor. Ran unit on the counter with the casing removed and it sounded fine and was now working as designed. Checked harness and did not find any grounds or other wiring damage. Reinstalled unit and Fan sounded loud, but you could hear an audible tone change and speed drop. Checked outside where unit is vented and found vent flap barely moving, but unit is blowing. All is working as designed at this time. Call complete."
Near Hewitt, TX 76643
Arthur B.
Job Details: 01/16/2020
REFRIGERATOR JENN-AIR JFX2897DRM02 Arrived onsite for customer complaint of dual evaporator French door refrigerator not cooling. Plugged unit and found compressor barely humming. Found compressor windings faulty. Compressor and sealed system components are covers for 5 years. Ordering compressor to complete repair..; ordrng 1 8201675 (compressor) and 1 CNOTE (2HR CALL) and 1 W10913906 (coupler)
Near Austin, TX 78749
Richard
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the pump motor is not working. Replaced sump and pump and dishwasher tested good and no leaks detected. Complete
Near Austin, TX 78739
Kevin
Job Details: 01/16/2020
WASHER MAYTAG MHW5500FW0 "Arrived on site and found error code F3E1 and F9E1, set washer into an automatic test cycle and it passed correctly. Customer is using the correct amount of detergent. Replaced air trap, pressure hose, and water level switch. Also found vent hose connector on top of tub is broken and will need to be replaced; ordrng 1 WPW10568614 (hose)"
Near Lakeway, TX 78738
Luis
Job Details: 01/16/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for faulty ice box fan. Installed a new ice box fan,ran diagnostics good air flow from fan motor,ran icemaker test passed,ran fill test passed unit working as designed. Repair covered under AUTHO KNZZ3NZDPL1"
Near Holland, TX 76534
Al
Job Details: 01/16/2020
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer making a whistling noises during spin mode.Ran diagnostics test mode and unit did not make any odd noises.Called Whirlpool Tech line and spoke with DUSTIN SR# 7726908070Ran diagnostics test mode step 12 (high speed spin) reached 850 rpm.Even added a load of towels and began a deep water wash cycle and unit preformed as designed.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/16/2020
DRYER MAYTAG MEDC465HW0 Arrived on site customer complaint was dryer was not heating properly found the correct power was not at the outlet told customer needs to call electrician was only getting 94 V to the outlet
Near Austin, TX 78732
Paul
Job Details: 01/16/2020
DISHWASHER KITCHENAID KDTM354DSS3 Arrived onsite for the dishwasher that is leaking from underneath. I found the diverter on the pump leaking. The pump and motor will need to be replaced. Upon removing the pump I found the blue wire harness to the diverter had gotten so corroded that it just fell apart when I tried to unplug it from the diverter. The complete wire harness will need to be replaced also.
Near Kyle, TX 78640
Brandon
Job Details: 01/16/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived on site for customer complaint of unit not cooling, found compressor running, fans running, found sealed system leak. Ordering compressor, evaporator, filter drier, and access valve. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 Tj90sf8404 (ALVE) and 1 W10445423 (compressor) and 1 W10570565 (evaporator) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78626
James
Job Details: 01/16/2020
WASHER MAYTAG MVWB850YG1 "Arrived on site and installed new tub, hub, and screws. Tested operation and found unit is also leaking from the drain hose near top of tub. . ; ordrng 1 WPW10363893 (hose)"
Near Lago Vista, TX 78645
Lou
Job Details: 01/16/2020
DRYER LG DLEX3875V "arrived on site to install previously diagnosed and ordered part. Upon arrival, I began to disassemble the unit to replace the main PCB Control when I found that the part number provided was not correct and the part didn’t match the old part. I contacted lg Techline and they put me through to lg parts department and was told that the part number EBR62707607 I advised my customer of the issue and they advis3d they would wait for the part to come in. I advised the customer the office would contact them when it arrives and schedule service. I am ordering the PCB main and office to schedule return service.; ordrng 1 EBR62707607 (PCB MAIN)"
Near Austin, TX 78744
Kevin
Job Details: 01/16/2020
DRYER WHIRLPOOL WED6620HC0 "Arrived on site and inspected dryer and found is rattling during operation. Dryer was sold as an appliance package with home. Disassembled dryer and found evidence that it was dropped on the right hand front corner, took one picture added sound pads between motor mount and lower panel of dryer. This has helped noise volume and it is now tolerable but some is still present and due to drop damage a permanent removal of noise can’t be guaranteed. Homeowner will discuss the situation with builder."
Near Lakeway, TX 78738
Brandon
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "Arrived on site to replace damaged panel, after replacing panel, unit tested good."
Near West Lake Hills, TX 78746
Leonardo
Job Details: 01/16/2020
DISHWASHER BOSCH SHX8ER55UC/01