Arrived on site. Called tech support sent pictures per tech support ordering a freezer door. SR# 7739429856; ordrng 1 W11178521 (Nameplate) and 1 W11374244 (Freezer door)

Arrived on site. Per tech support recommendations added sealer to gaps where liner is pulling away from cabinet. Used w10841140

"WED560LHW2 Arrived on site for unit stopping mid cycle. Upon arrival, ran Normal cycle with no clothes and unit went into cool down after 2 minutes. Proceeded to test on Time Dry and continuously ran monitoring for 7 minutes. Entered diagnostics and found no stored error. Proceeded to tape down door switch to test moisture while unit is running and door open. Continued to add water to moisture sensor and will not cut off on Normal Cycle. Called techline and spoke with Art SR# 7739488424. Techline stated there is no other steps to take and unit is functioning as designed. No parts replaced"

"Unit 5203 Arrived on site to replace heater harness assembly, control and thermistor diagnosed on previous trip. Replaced heater due to failure, replaced control due to not sending voltage to heater and thermostat for not telling compressor for turning off. Unit is now running as intended. No leaks present at this time. Job complete. USED W11566851 WPW10384183 W11650660"

Arrived on site to inspect unit filling with water but not advancing through cycle. Found drain kicking on as soon as unit is plugged in Ohmed drain found drain failed. Will need to order drain and return. Inspected harness and pressure hose found no visible cuts or damaged areas. Rescheduled for 7/17; ordrng 1 W10919003 (Pump) and 1 W11652038 (Harness) and 1 WP353244 (Hose)

"Arrived onsite for previously diagnosed parts. Installed gearcase,clutch,actuator and belt. Once the old gearcase was removed the shaft on the gearcase had movement of 1/2 in up down. Calibrated the unit and then ran diagnostic, the washer completed the cycle with no issues. The washer is operating as designed and no water leaks detected during service. W11454372 W10721967 W11611297 W11481722"

"Arrived on site to inspect unit for dripping into cavity while unit is off. Found valve failed and weeping. Replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11220230"

"Arrived on site to inspect unit for door not sealing. Upon closer inspection found gasket failed, replaced gasket, used heat gun to form seal, tested unit, unit is running as intended. No leaks present at this time. Job complete. W11574983"

"Arrived on site to test unit for unit not getting up to temp, tested unit found thermostat is reading 90 at room temperature of 71, replaced thermostat and preheated to 350, oven preheated to 385 and recovered to 350 with in 10 minutes, unit is now heating properly, explained to customer how calibration settings work and how to calibrate if needed in the future, job complete installed W10859573"

"Arrived onsite for previously diagnosed parts. The ice was over top of the thermistor when I arrived, installed the new thermistor onto the unit. I informed the customer to keep an eye on it to see if it will stop making ice. If the ice production continues after the new thermistor is installed the customer will call us. Order the control board if issue continues. No water leaks detected during service. WPW10511923"

"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I attempted to test the unit and found no power to the unit. Checked the breaker and found it to be a GFCI breaker and it was tripped. When I attempted to cycle the breaker on, it immediately tripped again. I advised the customer that they might want to have their builder check the breaker and they advised that it has been replaced twice. I was able to get it to cycle and I tested voltage at the outlet and got 250V from L1 to L2; 125V from L1 to N, and 125V from L2 to N. I verified the terminal block was wired correctly and plugged the unit in to test. I verified voltages at the block and placed the unit in diagnostics showing error code F1E1-main control fault. Cleared the code and continued with testing. Allowed the unit to operate on More Dry (customer setting) for approximately 10 mins and the unit operated as designed. I disassembled the unit and verified there were no breaks in the harness. Ohmed the motor, element, thermostats, cutoff and all are within ohms range. Due to the error code and following the tech sheet for the error code (pg.14 of Service Manual), I removed and replaced the main ACU and retested. After approximately 10 mins of retest, the unit continued to operate as designed. No lint observed during service, job completed. W11728016"

"Arrived on site ,replaced convection fan motor and burner knob W11687171, W11441001 . Didnt need control panel . Adjusted brackets and panel is sitting correctly . Tested unit . Fan is now quiet and not pinging . No gas leaks detected at time of service"

"Arrived on site ,replaced bake igniter and bake burner tube WPW10324262, W10764654. Ran preheat . Gas ignited on first click . Let unit run couple cycles . Range ignited each time . Normal. Temps . No gas leaks detected at time of service . Job complete ."

"Arrived on site to inspect cooktop burner issues. Upon further inspection, I tested all of the burners and found they are operating except for the center burner. When testing the center burner adjusting the flame from simmer to medium flame, the flame went out. Due to this issue, the center burner valve will need to be replaced. I am ordering the center burner valve and scheduled return service for 07/16/24. No gas leaks detected during service.; ordrng 1 W11246817 (Center burner valve)"

"Arrived on site ,replaced closer left hand fc door W11163783.. no new frost . Door is closing properly . Power reset IM . Ran harvesting and fill. Both completed . No water leaks detected at time of service . Job complete"

Arrived to a non working range. Upon arrival notice that the range had power . Client said range would power on but would not cancel. Tested the control board noticed the cancel button on the display was not making contact. Notified safety team under sr#7739458047. Replaced part# W11594224 under W1BOAZ1WPL1. Tested unit product is now working as it is designed. Call complete

"Arrived on site to diagnose refrigerator making noise when running. Customer clarified that the noise is coming from the icemaker, and they want to be sure that it's actually normal. I ran the icemaker and confirmed that this is the noisier of the whirlpool ice makers but is consistent and normal compared to all other low profile icemakers. The noise is normal operational for this model and is not an indication of failure. Unit working as designed. No parts needed. Went over normal operation and expected noises for unit. Call completed."

"Arrived to a top load washer making a knocking sound. Upon arriving customer provided video of knocking sound that was occuring when agitator moved cw but not ccw. Upon further inspection I found clutch and slider rubbing as well as gearcase internally broken. Replaced w10754448 clutch, w11449841 gearcase, and w10734521 slider. Retested unit with towels and found no leaks and noise no longer present. Call complete"

"Arrived on site to install refrigerator compartment door due to bulge in RC door. Replaced door and added badge to it. Verified proper fitment with no further rubbing. Parts used - W10912110, W11223753."

Arrived on site to replace both top rack stops due to cracked / falling off stops. Replaced both upper stops and verified proper operation. Parts used - W11545307 x2.

Arrived on site to install new fill Tube with heater due to frozen fill Tube caused by failed heater. Replaced tubing and verified icemaker filled. No water leaks found. Unit now working as designed. Part replaced - W11598790.

"WRF555SDFZ01 Arrived to install previously diagnosed and ordered part. I heat treated the replacement gasket and then installed and tested. The right door required shimming and after, the misalignment was corrected. No leaks observed during service."

"Arrived on site to install previously ordered part. Upon arrival, I am not finding a restriction in pressure hose. Ran diagnostics and get error code F3-E1 pressure system fault and F1-E1 main control fault. Found that there is voltages automatically energizing drain pump. Need to replace harness. Replaced harness W11665967. Test unit. During testing the control board is acting finicky. Unit begins filling in on its own intermittently as other strange things. Replaced control W11607637. Ran a normal test and unit fills correctly without drain pump energizing. Allowed normal cycle to continue through the process and begin washing. Unit operates correctly. Canceled the cycle and drain pump now energizes to drain out correctly. After all water drained the drain pump stop operating correctly. Unit is now operating as designed. No leaks present at this time. Job complete"

"RF362LXTB2 Arrived to inspect temperature issue. I retested the unit and found it well within MFG specified average temperature. I found the customer was referencing a temperature gauge and it was off by approximately 30 degrees, too cold. I advised the customer of my findings. Operational test good, warranty applied to service."

"WRS331SDHM08 Arrived on site to for door dent. Upon arrival, confirmed both doors were dented. Proceeded to replace LW11026355 freezer door, LW10912313 RC door and W11223753 badge. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

Arrived on site to test unit for unit leaking at the regulator. Pulled unit out and test unit with bubble solution and found unit leaking from flex line and adapter connection. Took pictures and sent video to Michael the builder. Advised Michael that we dont install the flex line so he will need to get someone else to come replaced the flex line and adapter job complete. No parts used.

Arrived on site to test unit for smell and unit leaving water behind after cycle. Test unit and found unit not draining correctly. Test unit and found drain motor not finish drain due to over heating. Replaced drain motor test unit and unit test good. Job complete. W10876537

"Arrived on site to test unit for center burner not igniting half of the time. Test unit and found igniter not coming on, removed front cover for valves and found igniter harness for center burner coming off the valve not allowing the switch to turn to send power to igniter. Secured switch to valve correctly test unit and unit test good job complete. No parts used."

Arrived on site to test unit for upper rack falling. Test unit and found both tub wheels on left side and rights side broken making tracks come off the wheels. Also found adjuster wheel in right side broken. Will order new tub wheels and rescheduled for Friday 7/19 per customers request ; ordrng 1 WP8575897 (Tub wheels) and 1 Lconly (Lc only)

Arrived on site for Leds out. Special Project S84638. Found rc left side all 3 LEDs and right site bottom led are out. Replaced all (4) LEDs W11632139and have same issue. Called techline for assistance. Spoke with Joe. Am getting correct DC voltage from control. Tech Determined that there is an issue with internal harness. Tech said there is no repair that I can make. Has call being sent in for review. Sr# 7739486445. Job complete

"Arrived on site for F7E2 Error - Not Cleaning . Upon arrival, ran diagnostics and confirmed error code F7-E2 motor failure. Test unit and confirmed failure. Replaced sump and motor W11460946. test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site for Fc door gets stuck. Upon arrival, inspected unit and found Fc left slide has failed. Need to replace slide. Had to drill out retaining rivet holding bracket to slide. Replaced slide W11658403and secured bracket with new rivet. Unit is operating as designed. Job complete"

Arrived on site to replace left side door that has failed. Replaced door W11610996 and replaced ui W11574767 due to mounting clip getting fractured during removal. Unit is operating as designed. Job complete

"Arrived on site for washer running one load and then stopping half way thru second load . Ran diagnostics got 1-1 and 9-1 error codes . Found during test wash drain pump very loud and slow to drain ,ground switches are normal . Replaced pump WPW10730972. Reran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

Arrived on site to install previously ordered part. Replaced drain pump W10876600. Test unit and is operating as de. No leaks present at this time. Job complete

"Arrived on site for dispenses water too slowly. Was not able to diagnose issue. Contacted office for assistance. Ordering valve, dual valve, filter, and housing. Office to reschedule ; ordrng 1 W11567335 (Valve) and 1 W11567408 (Dual valve) and 1 W11451366 (Housing) and 1 EDR2RXD1 (Filter)"

"Arrived on site to test unit for baffle missing. Inspected unit found screws have stripped out of the baffle. Replaced baffle (W10280771) and screws (W10853898) X2. Unit is now functioning as designed, job complete."

"Arrived on site to test unit for not cooling, customer stated that after he open the refrigerator it takes a while to cool off, tested unit found unit is cooling RC temperature at 36 and FC temperature at -1, unit is cooling properly, customer is using temperature gauges to monitor the fluctuations, explained to customer that the temperature gauge that he is using do not fluctuate fast enough to pick up the correct temp and at times will read 20- 30 degrees above set temp and thats why whirlpool does not recommend using them, unit is running as designed job complete"

"Arrived on site to inspect refrigerator no cool (Add-on). Upon further inspection, I tested temps in the RC=49 degrees and FC=19 degrees and the control was set on Max Cool. I inspected the air return and found it clear. I gained access to the evaporator and found it had a partial frost pattern (photos). I advised the customer of my findings and will need a sealed system repair. I pulled the unit out and checked the cap tube to find its copper. I am ordering the compressor, access valve, UV dye drier, NITROGEN, R600, CNOTE-2 HOUR JOB, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-PLACE ON CANCELLATION LIST. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 1 CNOTE (2HR JOB) and 1 W11580057 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (COPPER CAP TUBE)"

"Arrived on site to test unit for noise, tested unit found fan scroll loose in housing causing a slight low tone rattling, added sound pads around fan scroll and between condenser and frame, noise is better but customer has multiple recordings of the noise and its coming from compressor when it is running is high RPM, explained to customer that compressor has multiple speeds and on high RPM the compressor does make a louder hum then usual, sent video to service management and was confirmed that that is normal operation, advised customer to call customer service and see what they can do for him at this time, unit is running as designed, no leaks detected job complete installed 4XW11113654"

"Arrived on site to test unit for latch issues, tested unit found broken strike, replaced strike and tested, unit is now running as designed, no leaks detected job complete installed W11457841"

Arrived onsite and found unit operating with failed ice production. Slow production. Replaced the icemaker. Unit is now operating as designed. Unit is less than 1 year old but is not registered with an entitlement page. Advised AEX claims and was advised to proceed to repair. W11700250

Arrived onsite and did not find the drain operating properly. Determined cause to be the stopper not removed from the disposal which was also new. Removed the stopper. Now the unit is operating as designed. All checks good. Advised customer on repair. No parts used.

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F5E2, F5E3, F5E4-all door lock errors and F0E2-oversuds. I cleared the codes and continued with testing and when the door was supposed to lock, it continued to make the locking sound several times and failed to lock. I stopped testing and went to unplug the unit and found the unit drain pan cracked at the drain (photo). Unplugged the unit and removed he bellow clamp and removed the door lock to find the brown wire on the harness broken at the molex connector (photo). I was able to get the brown wire and red wire connectors out of the molex and spliced the brown wire and reconnected the harness to the door lock and reassembled the unit to test. Unit is operating as designed with temporary repair. I am ordering the lower main harness and control and scheduled return service for 07/18/24. No water leaks observed during service. No parts installed.; ordrng 1 W11509207 (Lower main harness) and 1 W11549931 (Main control)"

"Arrived onsite for condenser rattle and dampened unit to eliminate rattling. All checks good. Advised customer on repair. Unit is now operating as designed, advised customer on repair. No parts used."

Arrived onsite for broken drain harness. Repaired by replacing the harness. Unit is now operating as designed. All checks good. W11591637

Arrived onsite and found unit operating with failed thermal fuse. Found poor airflow to be the cause. Advised customer to have duct maintained to prevent further overheating. Advised customer that if repeat overheating occurs and the cause is poor airflow the repair will not be covered under warranty. W10909685

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice bin empty and the ice tray full of ice. I placed the unit in diagnostics and tested the ice maker and the ice maker arm slowly came down and went back up without extending completely and the control showed the ice maker bin full when the bin was not in place. I retested and the the bailing arm extended fully and the ice tray dropped the ice. I tested the fill tube and it filled the tray with water. Due to the bailing arm failing the first time, I removed and replaced the ice maker and retested and it is operating as designed. I cycled power to the unit to reset the controls. Unit is operating as designed. No water leaks observed during service, job completed. W10873791"

"On arrival verified complaint of not completing cycle, noise, replaced inner and outer basket and completed repair per previous diag. Unable to run full test cycle as customer does not have water currently to the house, ran spin test and verified function, unit is working correctly, job complete installed w10512164 outer and w10811960 inner basket no leaks detected during service."

On arrival verified complaint of no heat. Confirmed voltage and polarity are correct. Inspected heating element and found 240 at element but no heat. Found element is open. Replaced heater and unit is now working correctly. Job complete installed wp3387747

Arrived on site for microwave sparking/burning. On arrival found capacitor and diode had burnt up from grease. Replaced wpw105747736 and w11256462 diode. Tested unit and found microwave working as designed. Call complete

Arrived on site for dryer needing cutoff 279973. On arrival installed part and tested unit. Found dryer heating as designed. Call complete

Arrived on site for a defective handle. Found left side door handle defective replaced defective handle. Usedw1089l551

Don site for a wall oven that has a scratched piece in the middle. Inspected unit and work area. Customer had to wall ovens with a spacer in between the two that were scratched. I did confirm the customers complaint and replaced the spacer with one that was sent to her directly from whirlpool. The unit is now working an operating as designed. Call complete.

Arrived on site for a dryer that has no power. Inspected unit and work area. The customer had the bat cover off the terminal block and advise that the power cord had melted and two wires were grounded. I did confirm the customers complaint and advise they will need a new power cord. Ordering the terminal block and rescheduled the customer to 7/16. ; ordrng 1 279320 (Terminal block)

"Ive been on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised that the unit does tumble and heat but that theyre having to dry clothes four or five times in order to dry the clothes. I did confirm the customers complaint and found no heat, escaping the dryer, indicating an airflow issue. I checked the venting, going outside and found a huge clog inside of the ventilation system. I did advise the customer that that would be what was causing the issue. I advise the customer that he will need to get his vents cleared and the unit is working and operating as designed. Call complete. No parts were replaced."

"Arrived on site for no ice. Ran diagnostics weak water flow with filter installed,found a defective recirculating pump,installed new recirculating pump and filter customer provided ran diagnostics good water flow unit passed all diagnostic test. Used w11542867"

Arrived on site with 2nd man for leaking oil from vent. Customer was not available

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer open the door and showed me that the unit has not been making ice. After she open the door, I found a split wire immediately on the underside of the door, causing the issue. Ordering the stainless freezer door and will return with the icemaker. The office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 LW10691266 (Freezer Door)"

Arrived onsite for center burner not lighting. Upon arrival I took apart the center plate and found it covered in grease where the gas flows. I cleaned off the center cap and the orifice and it is now lighting as designed. Ordering W11620567 Knob as their middle knob split. NO PARTS INSTALLED. Office to RS.; ordrng 1 W11620567 (Knob)

Arrived onsite for range with error F3E0. On inspection the oven throws the code 1 minute into pre heat. Test temperature sensor f harness both good. Ordering control board. No parts were installed during service. Office to reschedule when part arrives.; ordrng 1 W11594225 (Control board)

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-no water. Cleared the code and continued with testing. When the valve began to dispense water into the tub, I found the water flow very slow. I pulled the unit out and stopped testing. I found the water hose from the valve under the sink to the unit was kinked. Retested the unit in diagnostics, once I had the hose straightened out, and the unit is operating as designed. Placing the unit back into its space, I fed the water hose through the cabinets to keep it from kinking again and retested. Unit do to use to operate as designed. No water leaks observed during service, job completed. No parts installed."

Arrived on site for a washing machine out the lid. Inspected unit and work area. Upon entry I found the strike broken and replaced the strike. I tested the unit and found the unit working and operating as designed. Call complete. W11457841.

Five down so for a dryer that is not heating. Inspected unit and work area. I tested the unit and found the unit tumbling and heating as designed. The employees advised that they were unable to test it at the customers home due to the customer being unwilling to test it. The unit is working and operating as designed. Call complete. No parts were installed.

Arrived onsite and replaced the handle kit. Unit is now set up correctly. All checks good. W11449263

Arrived onsite for concerns about washing quality and determined. Jerome r experiencing sub optimal performance due to loading issues and adjustable rack not customized for needs. Advised customer and provided instruct on use and care. No parts failures. No parts used.

Arrived onsite and replaced the skin for a final time with a skin that met specs and was not damaged. All checks good. Advised customer on repair. W11600238

Arrived on site for unit not eating and timer not advancing. Inspected and found timer was not advancing and needed to be replaced. Replace the timer and timer is now advancing. Found that unit was not heating. Inspected and found radiant sensor out of value and not allowing ignition process to complete. Replaced radiant sensor and tested. Unit is now heating and cycling properly. Job complete. Used wp338906 and w11701755

"Arrived onsite for unit door falling down. Upon arrival inspected unit and found no issues with the unit. Door springs are in place, tension is set properly and friction pads are functioning as designed. There are no issues with the door. Unit is functioning as designed. Job complete"

Arrived onsite for unit not advancing. Upon arrival ran test and all components are functioning. Asked customer to run thru normal routine and start a load. Found that customer was inadvertently interrupting the cycle. Notified the customer about how the cycle begins and will start after sensor mode. Customer followed instructions and load started as designed. Instructed customer on proper use. Unit is functioning properly. No parts used

"Unit in 7101. Arrived onsite to replace faulty compressor. Replaced compressor, drier and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running. Advised customer to give 48hrs to ensure temperatures stabilize. Job complete. Used w11506635, wpw10143759 and w11635510."

"UXT4130ADS2 Arrived on site for unit not venting. Upon arrival, customer showed me out side exit damper and was not opening while blower is running high speed. Inspected inner damper inside unit and found silver tape obstructing movement to the damper (picture attached). This is an installation issue. Adjusted by cleaning damper and folding back tape however it will not solve issue fully. This unit does not supply enough CFM to push air out of the home. Customer showed paperwork with the specs of vent hood that was originally suppose to be installed in the home but its a different model, which produces a stronger airflow based off specs. On my paper, the unit manufacturer brand shows unknown. Customer is wanting to escalate situation for a replacement because it is causing food smell in his home. Customer will contact Whirpool for a replacement unit. No parts replaced"

"WRS555SIHZ00 Arrived on site for unit not making ice. Upon arrival, ice bucket has a few cubes of ice in it. Entered diagnostics and tested all components. All components pass however, entered ice maker fill test and no water entered ice maker. The valve did energize however. Ordering LW11026425 freezer door stainless. No water leaks detected at this time. Office to reschedule ; ordrng 1 LW11026425 (Freezer door stainless)"

CAE2745FQ2 Arrived on site to replaced ordered parts. Replaced W11126319 coin chute. Tested unit and found the unit will start when when coins are not inserted. Proceeded to replace W11712987 control. Re tested and now unit is functioning as designed. No water leaks detected at this time.

"WFG320M0MS0 Arrived on site for unit oven not igniting. Upon arrival, customer stated oven takes long time to heat and cooktops will get hot prematurely. Proceeded to inspect burners and oven but no gas is present. Customer stated hot water heater was barely working. Confirmed with the builder that customer will need to contact gas company to resolve issue. No parts replaced"

"wrs571cihz04 Arrived on site for unit not cooling. Upon arrival, found frost buildup behind freezer evap cover. This is a reoccurring issue. Ordering W10316760 thermistor. Customer agreed to reschedule July 16th; ordrng 1 W10316760 (Thermistor)"

MVW7230HW1 Arrived on site to replace ordered part. Replaced W10734521 slider kit. Tested unit and now unit functioning as designed. No water leaks detected at this time.

"KDTM604KPS1 Arrived on site for unit not closing. Upon arrival, customer stated door will weigh door with no tension when opening. Exposed hinges and found spring detached from hinge. Re attached spring to hinge and installed thermal blanket correctly to its correct position. Ran overall diagnostic and now unit is functioning as designed. No water leaks detected at this time. No parts replaced"

On arrival verified complaint of not draining. Found harness to drain broken at connector. Repaired harness and verified unit now drains. Job complete no parts installed.

On arrival verified complaint of not making ice. Found fill tube is frozen. Installed icemaker kit to replace valve and water line. Unit is now working correctly. Ice maker functions. job complete installed w11510803

"Arrived onsite for washer not draining. Found F9E1 error code. Found the pump housing broke like a dolly had been put underneath. Also found the wiring harness broke. Removed water and replaced the pump and wiring harness. Tested the machine in diagnostics and the machine worked as designed. Tested the machine in quick wash and the sensing light would just flash. Found the control not recognizing the lid was shut. I replaced the control and tested the unit again. The unit is operating as designed. No water leaks present at the time of service. Call complete. INSTALLED W11399437 PUMP WATER, W11643701 HARNESS, AND W11513246 CNTRL."

Arrived onsite for refrigerator doors not sealing. Upon arrival noticed sweating on the mullion between the deli door and freezer door. Found a gap between the liner and chassis between the freezer door and deli drawer. It will need to be sealed. Ordering WP482338 Silicone White. No parts installed.; ordrng 1 WP482338 (Silicone White)

Arrived onsite for icemaker not dispensing ice. Pulled out icebox and noticed auger wasnt spinning. I found the gearcase locked up. Replaced the motor and tested the unit. Unit is now dispensing ice. Job complete. INSTALLED WPW10309868 MOTOR.

Arrived onsite for washer not agitating or completing cycle. Found out washer wouldnt even turn on and was full of water and never drained. Found F9E1 error code. Found the blue wire broken in the middle of the harness going to the drain pump. Harness will need to be replaced.Ordering W11643701 Harness. RS for Tuesday 07/16. ; ordrng 1 W11643701 (Harness)

Arrived onsite for refrigerator not making ice. On arrival customer stated they finally heard it drop ice late last night and had not used any ice in the bucket. I found 3 batches of ice in the bucket. I found the freezer temp at -1 degrees and I found the icebox temp at 7 degrees. I found the icemaker going through a harvest and filling properly. I found the icemaker thermistor way out of range causing the issue. I replaced the icemaker. No water leaks present at the time of service. Call complete. Installed W11658802 ICEMAKER.

"DA-MED4500MW0 Arrived on site to inspect dryer not cycling. Upon further inspection found the timer knob had a broken shaft, preventing the timer from being engaged. Replaced the knob and timer per service pointer. Tested unit and unit is operating as designed."

"DA- WED5620HW2 Arrived on site to install previously ordered part. Prior to control replacement, inspection of the ribbon cable for the DRO reveled it was only partially inserted. After correcting the issue, the readout operated as designed. Operational test good."

"Arrived to inspect noise. I found the condenser area was the source of the noise and I was able to secure the tubing and correct the noise. The damper was excessively noisy and I removed and replaced. During the repair,it was noted the back right of the liner had a mark and the customer requested I report the issue to the MFG. I contact the tech line and advised MFG Tech Dru. I advised the tech of the liner issue and was assigned file# 7739481662. No leaks observed during service."

"DA- WFG515S0MS0 Arrived on site to inspect range burners burning with orange flame. Upon further inspection found the orange color to be a result of elevated levels of humidity detected in the house. Informed the customer of my findings. Upon further inspection of the unit I found that the broil and bake burner air shutters were incorrectly set. The broiler would not stay lit and required adjustment. After adjustments were made, the issue was resolved. No gas leaks detected during service."

Arrived on site to a washer not draining. Washer had a lot of water still in the drum. Ran a test cycle washer would not drain. Inspected under the washer found wire harness was damaged from the drain pump. Replace the wire harness w11543701 and control board w11626074 . Control board was replace do to not sending 120 power to drain pump. Reassembled and tested unit and found no leaks and working as designed. Call complete

Arrived on site to diagnose dishwasher that just blinks and would not run. Examined unit and found the latch broken. I replaced the latch and tested the unit. Found everything working as designed. Parts used - W11412299.

Arrived to a non working dishwasher. Ran it on a diagnostics mode checked the f7e1 error code and found out it had a bad motor pump. Removed old pump and installed new pump and put all back as it should. Tested dishwasher product works as it is designed. Installed W11416362. No leaks present call complete

Arrived on site for a washer not washing. Ran a test on the washer drain pump kicked on but wasnt working as it was designed. During inspecting the drain pump filter had a lot of trash in it cleaned filter reinstalled. Ran a test on the washer product works as it is designed. Call complete

"Arrived on site for no ice. Ran diagnostics E2 error,diagnosed a defective icemaker,replaced icemaker power cycled unit,ran harvest test passed ran fill test passed. Used w11658802"

"Arrived on site for fresh food section not cooling correctly. Removed cover found rust in drain and plugged up drain,cleared drain tube ran water through drain,water draining correctly,ran test 4 all test passed,found heat exchanger lines corroded in insulation uploaded picture informed customer of possible failure in future due to corrosion. Replaced thermistor prev tech replaced,secured thermistor to suction line above weld joint,replaced side wall thermistor,changed defrost setting to basic,if issue continues will need ui control."

"Arrived on site. Found a defective fresh food door,replaced door,remolded door seal checked door seal and operation good. Used lw10638684"

"#2402Arrived on site for no cool in fresh food section. Found evaporator incased in ice,ran diagnostics fan powered on,ran heater failed diagnosed unit will need a new heater assembly,customer will defrost unit before return visit; ordrng 1 W11626107 (Heater)"

"Arrived on site for leaking water and not drying correctly. Upon arrival, inspected unit and there are no type of water connections to unit. Test unit and is heating correctly. Found moisture in exhaust. Ran vent test and test failed. Found vent blocked with birds nest. Due to same issue on previous visit, notified techline and spoke to Art. Tech requested picture of birds nest. Tech updated file. SR# 7739475479. Advised customer to have some type of covering for vent. Unit is operating as designed. Advised customer that if return visit is due to same issue, they will be billed. Job complete. No parts needed at this time."

"Arrived on site for vent hood fan and lights not operating. Upon arrival,test polarity from supply and is correct. Am not getting voltage to control. Disassembled entire unit to inspect entire harness. Found connections from power cored to junction connector not secured. Secured connection and test unit. Unit is now operas designed. Job complete. No parts needed"

Arrived on site to install previously ordered part. Replaced Orion board W11567409.. Test unit and all functions are operating as designed. Job complete