We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Austin, TX 78739
Leonardo
Job Details: 01/20/2022
arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse at test unit and unit heated correctly job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78728
Scott
Job Details: 01/20/2022
"Arrived on site for for dryer not heating but tumbling . Checked voltage at block , found only getting one leg of power . House is being remodeled , recommended customer have electrician check outlet and breaker . No lint build up at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Temple, TX 76501
Jonathan M
Job Details: 01/20/2022
Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Confirmed customers complaint and attempted to jump the icemaker. Found the motor would not turn even though 120 V was being supplied. Replaced the icemaker and plugged back in the unit. The unit began to harvest infill as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78704
Jacob
Job Details: 01/20/2022
Arrived onsite for the unit making noise. Turned the unit on and noise would not come on. Customer said they would hear the noise after the unit has made a lot of noise. Let customer know that the drain pump will turn on when the ice has melted inside the unit and straight to the pump. Let customer know to video the next time the issue occurs. Talked to PR to help diagnose.
We serviced a
AMANA DRYER
Model NED4600YQ0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/20/2022
"Arrived on site for WHEN START IS PRESSED, THE UNIT STARTS AND DRUM ROTATES BUT ITS COMPLETELY COLD ON THE INSIDE. Took picture of vent wizard receipt for quick pics. Ran temps and after ten cycles the element stopped heating. Gained access to element and found coils had gotten too overheated in the past based on inspection and coils were also brittle to the touch. Heating element was about to go out. Removed element and installed new element. Ran temps for ten minutes and element is heating as designed. Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Andice, TX 78628
David S
Job Details: 01/20/2022
"Arrived on site for dishwasher not drying. I inspected the unit and work area. I put the unit through a diagnostics cycle. I found the unit pulling the 8.5 amps while the heating element is activated. I found the unit working as designed. I recommend the customer run the hot water at the sink first and then start the dish washer. Along with having it set to normal, heat dry, and high temp. He stated they are using rinse aid. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, TX 78642
Kimo
Job Details: 01/20/2022
Arrived for refrigerator with dim light. Upon inspection of the LED lights I found that the left most back light was badly. I installed new LED and found that the unit is operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Manor, TX 78653
Tyler L
Job Details: 01/20/2022
"Arrived on site for complaints of light not working properly. Found light bulb burned out. Installed new bulb and tested. Light will not change from high to low, and will not turn off. Installed new control board and tested. Unit tested good, light functioning correctly now. Tested unit with cup of water and found it heating good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Elgin, TX 78621
Robert
Job Details: 01/20/2022
Arrived on call for complaint of no water from fountain and no ice. Pulled refrigerator forward to check water line connection and found the line from refrigerator to wall is missing.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78628
David S
Job Details: 01/20/2022
Arrived on site for dishwasher not closing properly. Customer stated the rack spacer keeps coming forward and is getting stuck. I inspected the tracks and found machine bits in the track not allowing the spacer o move freely. I replaced the tracks. The dishwasher is now closing and working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78759
Jacob
Job Details: 01/20/2022
Arrived onsite for u it not cooling in the refrigerator. Looked at the unit and put it in diagnostics and saw that the thermistor was reading colder temperatures than it should be. Replaced the evaporator cover. No issues at this time. Let customer know to monitor the unit. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/20/2022
Checked voltage at the junction and was getting 120. Nothing was powering on from console. Gained access to control and found control and harness were badly scorched from electrical heat. Let customer know control and harness would be needed and possibly the console as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL18IGX00
Near Austin, TX 78731
Matthew
Job Details: 01/20/2022
"Arrived onsite for freezer ice maker not making ice. Upon arrival inspected unit. Looked as if ice maker was turned off. Turned ice maker on. Ran diagnostics and could not get ice maker to respond. Called tech line for assistance. Checked for 12 vdc at ice maker and could not get a good reading. Tried checking at control but was not accessible. Check for voltage at harness and did not get a good reading. Tech recommended replacing main Control ( provided w11043306). ; ordrng 1 W11302062 (Control) and 1 w10826573 (Ice maker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78750
Scott
Job Details: 01/20/2022
"Arrived on site ,replaced heater . Ran test per sp . All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Buda, TX 78610
Tyler L
Job Details: 01/20/2022
"Arrived on site for complaints of fan not working. Found fan working correctly on all three speeds. Checked for any loose connections and found none. Cycled power a few times and tested each time. Fan is working as designed, job complete."
We serviced a
KITCHENAID MICROWAVE
Model KCMS185JSS
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/20/2022
"Arrived on site for microwave sparking. Inspected unit and work area. Removed magnetron cover and found tip of magnetron burnt. No signs of welds in wave guide. Will need to farther inspect wave once magnetron is removed. Will need to replace high voltage side to repair, magnetron, diode and capacitor
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Austin, TX 78737
Leonardo
Job Details: 01/20/2022
Arrived on site to test unit for right front burner not igniting correctly. Found bad cap burner on right front burner and center burner. Put the burner caps on the correct burner heads test unit and unit test good job complete.
We serviced a
GE REFRIGERATOR
Model PSDS5YGXCFSS
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/20/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in system
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 01/20/2022
"Arrived on site to test unit for unit not washing. Test unit and found bad wash motor, replaced wash motor test unit and unit test good job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Austin, TX 78717
David Z
Job Details: 01/20/2022
"Arrived on site to diagnose washer that is making slight screeching noise when in use. Customer described the noise as a soft scream. Ran unit in high speed spin for several minutes and heard some clicking a bearing noise when spinning up. Removed rotor and didn't find any gearcase oil or damage to rotor / stater. No friction between basket and tub found. Advised customer the noise is likely bearings in gearcase failing and starting to make noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Tyler L
Job Details: 01/20/2022
"Arrived on site for complaints of no ice production. Found all connections good. Found icemaker not filling with water. Will need new valve to complete repair. Also ordering the control and the icemaker assembly, to ensure repair. No water leaks detected, office to reschedule.; ordrng 1 Wpw10179146 (Valve) and 1 W11518204 (Control) and 1 W10873791 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Liberty Hill, TX 78642
David S
Job Details: 01/20/2022
We serviced a
GE RANGE
Model CGS990SET1SS
Near Austin, TX 78723
Tyler L
Job Details: 01/20/2022
"Arrived on site for complaints of unit not heating correctly. Tested upper oven with temperature meter and found it heating correctly. Customer states that the upper oven is always way too hot. Tested lower oven and found broil element not engaging. Q office to reschedule.; ordrng 1 WB44K10034 (Broil element) and 1 WB20K10027 (Temperature sensor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Leander, TX 78641
David Z
Job Details: 01/20/2022
"Arrived on site to follow up on dishwasher throwing F8E4 code for float switch. Removed tray and found there had been water in the float switch. When I inspected the unit i saw the level was significantly off, and the right side was 1/2 under the left side. Adjusted feet to lean the unit back and level it out. Tested and found water is no longer running to the front of the unit. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
David S
Job Details: 01/20/2022
Arrived on site to install a new heating element according with service pointer W11540964. I installed a new heating element and tested the unit. It is working as designed. No water leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78750
Scott
Job Details: 01/20/2022
Arrived on site for microwave stopping and opening randomly . Found latch not sitting properly tried to readjust . Ordering latches and all switches . . Call to set return ; ordrng 3 W11199805 (Micro switch)s and 1 W11305909 (Micro switch) and 1 W11201860 (Latch left) and 1 W11201858 (Latch right)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QDW05
Near Driftwood, TX 78619
Luis
Job Details: 01/20/2022
"Arrived on site for no cool. Powered unit on,compressor not powering on,installed a new start device compressor powered on. Removed evaporator cover found excessive corrosion on heat exchanger tubing,let unit run weak frost pattern,diagnosed a slow refrigerant leak. Sealed system rebuild will be needed
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
Jimmy J.
Job Details: 01/20/2022
"Arrived on site to install previously diagnosed parts. Removed pump, harness, and control. Powered up unit to integrate new console with original control. Powered on unit and console for five minutes to allow integration and unit would not power on. Removed new console and installed new console and unit powered on. Unfortunately, the model and serial did not display in service information
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near Wimberley, TX 78676
Andrey
Job Details: 01/20/2022
"Arrived on site to test unit for RC not cooling, tested unit found that the evaporator fan is not running, removed evaporator cover and found thermistor was iced over, after manually spinning fan, fan started to work, but really weak, will need evap motor, thermistors for FC and RC,; ordrng 1 W11024089 (Evap fan) and 1 12002355 (Thermistor kit) and 1 WPW10422363 (Harness with thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Kimo
Job Details: 01/20/2022
Arrived onsite for refrigerator not dispensing water.upon arrival I check water lines for kinks none was found. I checked reservoir for any signs of freezing but found no ice. Check voltage at water valve and found good voltage. I tested dispenser several times and found it operating as designed no leaks found at this time.Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78681
David Z
Job Details: 01/20/2022
Arrived on site to diagnose washer that is making noise and clicking and doesn't seem like it's agitating. Checked under unit and found the shift actuator detached from the cam ring. Replaced shifter with updated shifter and calibrated. Unit is now agitating and working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Hutto, TX 78634
Jimmy J.
Job Details: 01/20/2022
Arrived on site for Oven Clicking - Cooktop Working - Gas and Dual Fuel Range - PRE-ID Burner Electrodes and Bake-Broil Wire Harness OR Burner Glow Bar Ignitors and Gas Valve. Ran bake and igniter lit flame first click. Exposed burner and igniter. Found igniter was a little bowed outwards so I adjusted the igniter more inwards to be closer to flame burner. Tested over and over. Igniter lit flame first click. Reassembled flame spreader and bottom panel. Tested bake again and its lighting on the first click. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78732
Leonardo
Job Details: 01/20/2022
Arrived on site to replaced both tracks and both upper adjusters and clips. Replaced all parts test unit and unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/19/2022
Arrived on site to install previously diagnosed parts. Gained access to hinges and installed new pads. Door opens and closes without swinging. Gave customer a leave behind. Job completed
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Round Rock, TX 78665
Cliff
Job Details: 01/19/2022
Arrived on site to replace previously ordered parts for cooktop. Replaced switch harness and all is working properly at this time. No other parts are needed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78727
David Z
Job Details: 01/19/2022
"Arrived on site to diagnose dryer that isn't drying clothes. Ran unit and could verify good heat. Checked airflow with tester and found almost no suction, unit was actually blowing out. Disconnected dryer hose and ran disconnected and verified good suction and airflow. Customer has a restriction in the vents and its causing no airflow. Provided contact info for Dryer Vent Wizard to resolve venting. Unit is working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KODE500ESS01
Near Nolanville, TX 76559
Tyler
Job Details: 01/19/2022
"Arrived on site for wall oven not turning on after self cleaning was preformed. Upon arrival confirmed complaint and found proper power supply to unit. After further testing found the following results: Bake(L) 19.6ohms, broil(L) 14.1ohms, bake(U) 19.7ohms, broil(U) 14ohms, both oven sensors 1.085kohms, tod(U) 0.1ohms, tod(L)blown, and thermal fuse on L1 (black wire) was also blown. Called techline and spoke with Chris sr#7732760419. Was instructed to order thermal fuse (WPW10545291) and replace fuse and tod to lower oven.; ordrng 1 WPW10545291 (Thermal fuse)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Jonathan S
Job Details: 01/19/2022
Arrived on site for dishwasher not washing. Inspected unit and work area. Performed diagnostics mode and found error code F4-E3 motor fault. Monitored test cycle and found wash motor not activating. Measured outgoing voltage to wash motor and found 120 volts. Measured resistance at motor and found opened circuit. Found failed wash motor/ sump assembly. Removed failed sump assembly and installed new. Performed diagnostics mode and monitored test cycle. Found all components operating and heating element drawing 7.5 amps. Spoke with customer on service performed. No water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near New Braunfels, TX 78130
Tyler L
Job Details: 01/19/2022
"Arrived on site for complaints of unit sparking. Found arching mark near the front right of the upper rack. Customer has been leaving upper rack in unit at all times. Advised customer to only use upper rack when needing to cook two items at once, and to leave the rack out of unit at all other times. Used cavity paint to cover exposed bare metal. Tested unit with and without the upper rack. Unit functioning as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Robert
Job Details: 01/19/2022
Arrived on call for complaint of burner not fully lighting. Found the spreader damaged. Will need to replace spreader. Please send RJ ; ordrng 1 W11367086 (Spreader)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Buda, TX 78610
Robert
Job Details: 01/19/2022
Arrived on call for complaint of air flow issue. Found the air flow good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Round Rock, TX 78665
Cliff
Job Details: 01/19/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found ambient temp preventing unit from running normally as it is in the garage. All parts and components test good. No water hooked up to unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Manor, TX 78653
Matthew
Job Details: 01/19/2022
"Arrived onsite to replace previously diagnosed parts. Replaced upper rack, stops and badge. Tested unit and unit is functioning properly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Marion, TX 78124
Luis
Job Details: 01/19/2022
"Arrived on site. Installed ui control prev tech diagnosed as defective,ran unit through diagnostics,optics passed,fan powered on,no errors,ran harvest test ice dumped,ran fill test and all test passed. If issue continues will need a new high voltage main control board and ice box fan."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Canyon Lake, TX 78133
Luis
Job Details: 01/19/2022
"Arrived on site for no ice. Icemaker not running through a forced cycle replaced defective icemaker,icemaker ran through a cycle and filled with water"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near New Braunfels, TX 78130
Andrey
Job Details: 01/19/2022
"Arrived on site to test unit for lights not working, tested unit found RC top lights not working and FC light not working, replaced freezer light module, all functions returned to normal, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Luis
Job Details: 01/19/2022
"Arrived on site. Powered unit on,found deli ui unresponsive,removed deli ui found damaged and broken wires in harness unit will also need a deli door. ; ordrng 1 W10815674 (Deli door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Canyon Lake, TX 78133
Luis
Job Details: 01/19/2022
"Arrived on site for no ice. Ran diagnostics optics passed,no air flow from fan,error E2 on icemaker,ran harvest test failed. After power cycle selected max ice and fan powered on but weak. Good air flow from fresh food evaporator fan,no ice build up on evaporators. diagnosed unit will need a new main control,ice box fan and icemaker.; ordrng 1 WPW10675033 (Main control)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Spicewood, TX 78669
Leonardo
Job Details: 01/19/2022
Arrived on site to test unit for door hitting on right side. Found door had come of the hinge receiver. Removed door and secured door to the hinge receiver test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Georgetown, TX 78628
Cliff
Job Details: 01/19/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and console and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/19/2022
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found door wire harness broken (see SD-pic). Found yellow wire ( communication wire) and brown wire (IM switch wire) broken. Will need to replace door to correct.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Canyon Lake, TX 78130
Andrey
Job Details: 01/19/2022
"Arrived on site to test unit for not reaching temp, tested unit found that the customer is using aftermarket thermostat to measure temp, and stated that the unit is off by 25 degrees, customer was unaware that the unit has a calibration feature built in, educated customer on how to properly calibrate unit, left unit calibrated to +5 degrees, if more is needed customer to adjust according to their liking or cooking technique, at this time the unit is functioning and running as designed job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Kimo
Job Details: 01/19/2022
Arrived on for a leaking DW. Upon inspection I found that the supply line to the DW was leaking. I replaced it and tested unit and found no leaks.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Niederwald, TX 78640
Leonardo
Job Details: 01/19/2022
Arrived on site to replace console and front door panel. Replaced parts test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, TX 76501
Tyler
Job Details: 01/19/2022
Arrived on site for washer leaking water. Upon arrival confirmed complaint with customer. Found no errors in Diagnostics. After further visual inspection found no signs of leaks under unit. Ran all diagnostics cycles and found water draining but getting clogged in drain line under the home and back flowing back through the bottom of the toilet mounted to floor on left side of washer itself (photos of layout in sd). Instructed customer at this time they will need a plumber in order to resolve the leak/clog within drain lines of the home and washer would be ready for use as soon as plumbing issue is resolved. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Kyle, TX 78640
Luis
Job Details: 01/19/2022
"Arrived on site for icemaker not making ice. Diagnosed a defective icemaker replaced icemaker,icemaker ran through a cycle and filled with water. Tested ice bucket removal unit working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Bastrop, TX 78602
Matthew
Job Details: 01/19/2022
Arrived onsite for microwave hood light not functioning. Found failed bulb housing. Replaced housing and tested. Unit is functioning properly. Customer needed replacement bulb as well.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/19/2022
"Arrived on site to install previously diagnosed part. Removed sump and motor and installed new sump and motor. Ran diagnostics and first time didnt turn on wash motor. Gained access to the control and found the molex was not seated properly after previous tech left. Seated the molex properly and dishwasher completed all cycles as designed. Heating element sizzled water after drain pump completed draining water. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Leander, TX 78641
Kimo
Job Details: 01/19/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I gained access to the icemaker and replaced it. I tested icemaker and found it operating as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG77US0HS00
Near Austin, TX 78746
Kevin
Job Details: 01/19/2022
"Arrived on site and adjusted all flame height to customer request/specifications. Cooktop is now correct and each burner is operating normally, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Salado, TX 76571
Tyler
Job Details: 01/19/2022
Arrived on site for dishwasher not draining water. Upon arrival customer stated unit was draining but not drying the dishes. After further testing I found no errors in diagnostics and heater functioning during tests. Found rinse aid dispenser dryer and ran out of rinse aid. Instructed customer on all whirlpool recommendations of use and care to improve drying capabilities. Unit functioning a designed.call complete
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Tyler L
Job Details: 01/19/2022
"Arrived on site for complaints of no heat and cycle not stopping on its own. Found unit tumbling, but not heating. Found plug part way plugged it. Plugged all the way in, and unit is now heating properly. Found outlet to be loose. Advised customer to have outlet inspected by electrician. Also found unit will not turn off on its own. Installed new timer and tstat. Tested unit and now turning off on its own. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/19/2022
"Arrived on site and inspected microwave and found it is not heating, Megatron capacitor and diode would need to be replaced. While trying to uninstall microwave found mounting a point on the right hand side was stripped and broken off by installation case wrap and a new installation kit would be needed.
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Lakeway, TX 78738
Leonardo
Job Details: 01/19/2022
Arrived on site to test unit for keypad error code. Found console will stop working out of the blue. Will need to replaced new console ordering new console office to reschedule. ; ordrng 1 W10452290 (Console)
We serviced a
WHIRLPOOL DRYER
Model WED5600SQ0
Near Kyle, TX 78640
Jacob
Job Details: 01/19/2022
"Arrived onsite to replace door switch. ordrng 1 WP3406107 (Door switch)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Tyler L
Job Details: 01/19/2022
"Arrived on site for complaints of clothes not getting dry on the first try. Used vent tester to test airflow. Tested with vent hose attached, and found poor airflow. Tested with vent hose off, and found good airflow. Advised customer to have vents cleaned out by a professional vent cleaning company. Customer stated they have not been cleaned out in the 5 years she has been living there. Job complete."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Austin, TX 78758
David Z
Job Details: 01/19/2022
Arrived on site to follow up on dishwasher that not running. Installed new switch assembly and retested unit. Verified unit powered on and started a wash cycle. Unit is spraying and working as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78730
Scott
Job Details: 01/19/2022
"Arrived on site, replaced gearcase, cam ,. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGUS2642LF2
Near Belton, TX 76513
Tyler
Job Details: 01/19/2022
"Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint and found temps at (actual) 0/37 on arrival. Found stable 120v connection o ice maker but motor was stuck, replaced ice maker and tested unit. Found ice maker filling and harvesting as designed. Instructed customer to give unit 24 hrs to fill bin. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78739
Leonardo
Job Details: 01/19/2022
Arrived on site to replace fan motor and control board. Test unit and fan still not working on low. Found bad harness office to reschedule ; ordrng 1 W11350914 (Main harness)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Marion, TX 78124
Andrey
Job Details: 01/19/2022
"Arrived on site to test unit for, cycle not completing , tested unit found that that drain pump will not engage at times, checked voltage, pump receiving 120VAC at Al times, replaced drain pump, tested unit unit completed full diagnostics cycle, customer has been under loading and causing unit to go off balance, advised customer to wash normal load per owners manual, unit is running as designed no leaks detected job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958XEW1
Near Seguin, TX 78155
Luis
Job Details: 01/19/2022
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator,compressor and drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Temple, TX 76502
Tyler
Job Details: 01/19/2022
Arrived on site for refrigerator needing previously diagnosed power cord. Upon arrival reconfirmed issue and installed needed part. Reassembled and tested unit. Found all fans and compressor fully functioning as designed. Instructed Rac to allow unit 24 hrs to cool. Call complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78728
David Z
Job Details: 01/19/2022
Arrived on site to install new console due to bend in previously installed console. Installed new and centered bezels. Unit now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near New Braunfels, TX 78130
Tyler L
Job Details: 01/19/2022
"Arrived on site for install of new wash motor assembly. Installed new part and tested. Put unit in service mode and found no new error codes. Ran factory diagnostic tests and unit passed. Unit now washing correctly, and functioning as designed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/19/2022
"Arrived on site for The refrigerator (fridge section) freezes the food and water (into ice), even the temperature is 40F. This is a new refrigerator bought from Lowes and just delivered yesterday. Customer stated they adjusted fridge temp to 40 and items are no longer freezing. Found glass bottles on top shelf directly next to diffuser. Explained anything near the diffuser can and will freeze. Pointed out decal on rear bulkhead that explains this. Customer was confused as to why his eggs were freezing on the third shelf down. I showed him how his containers inside the fridge were protruding past the back of the shelf blocking air flow from circulating properly therefore causing spots in the fridge to get colder air thus freezing items in these areas, like eggs on third shelf. Customer is happy with temp items in fridge are with temp being set to 40. Tested thermistors and diffuser. Fridge is working as designed. Job completed."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near San Marcos, TX 78666
Andrey
Job Details: 01/19/2022
"Arrived on site to test unit for no power, tested unit found unit not receiving proper voltage, L1-N 30v from L2-N 120VAC, from L1-L2 receiving 90VAC, advised customer to contact electrician to resolve issue, after the voltage has been corrected by a electrician and the unit still has operational issues, then to call us back at this time job is complete"
We serviced a
WHIRLPOOL COOKTOP
Model KECC667BSS02
Near Canyon Lake, TX 78133
Tyler L
Job Details: 01/19/2022
"Arrived on site for complaints of cooktop not working correctly. Found cooktop unresponsive, none of the buttons working. Could not access service mode. Found unit on two different breakers, took pictures. Found incorrect voltage at the wall. Advised customer to contact a professional electrician to have the breaker and connections inspected.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78704
Jacob
Job Details: 01/19/2022
Arrived onsite to replace heating element as per whirlpool. Replaced part. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS0
Near Killeen, TX 76549
Al
Job Details: 01/19/2022
"Arrived to inspect oven not heating properly. Confirmed the complaint and found the bake element was defective causing the malfunction. Removed and replaced it and unit tested as designed. Customer satisfied, Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Harker Heights, TX 76548
Al
Job Details: 01/19/2022
"
We serviced a
WHIRLPOOL WASHER
Model WTW5790SQ0
Near Harker Heights, TX 76548
Tyler
Job Details: 01/19/2022
"Arrived on site for washer needing previous diagnoses rebuild. Upon arrival installed all needed parts. Reassembled and tested unit 6 times on all setting available. Found no leaks or failures. Unit now fills, agitates, and drain/spins as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Waco, TX 76708
Jonathan M
Job Details: 01/19/2022
"Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. The customer advised that the top half of the agitator is loose and no matter how hard they try to screw in the bolt, it seems like it stripped. Confirmed the customers complaint and found the bolts going into the agitator coupler with no metal Splaine to hold it in place. Spoke to service management team and was advised to contact whirlpool Tech line. I called Whirlpool Techline and spoke to Joe (no SR#). He advised that if the agitator was not being held together properly, the issue would have to be with the agitator itself completely. He advised to order all necessary parts for the agitator and try to come back with a new agitator to assemble onto the washer to be sure that we have all necessary parts. Ordering parts in the office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11158175 (Agitator cam) and 1 W11561052 (Agitator coupler) and 1 W10772621 (Screw) and 1 W11480892 (Agitator auger)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Killeen, TX 76542
Al
Job Details: 01/19/2022
Arrived to inspect washer scraping noise from inside. Confirmed and found several coins in between the agitator and tub. I removed the coins and tested the unit and unit tested as designed. Customer had recent backflow issues from sewage backing up into the residence. Advised customer to use afresh tabs to minimize the smells inside the unit as suggested by manufacture. Job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Temple, TX 76501
Tyler
Job Details: 01/19/2022
Arrived on site for dryer making loud banging/scrapping noises. Upon arrival confirmed issue. Found front tub bearing had failed and snapped into pieces. Also found the front bulk head mounting clips had failed causing front bulkhead to not hold against cabinet. Informed customer office would call to reschedule once availability of parts is known. Will need to return with new bulk head clips and from bearing kit. ; ordrng 2 W10854425 (Bulkhead mounting clips)s
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Harker Heights, TX 76548
Al
Job Details: 01/19/2022
"Arrived to inspect right front element staying on high even when customer puts the now on low. Confirmed the complaint, removed and replaced the switch and both knobs that were broken. Unit now functioning properly. Customer satisfied. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waco, TX 76706
Jonathan M
Job Details: 01/19/2022
"Arrived on site for a dishwasher thats not closing properly. Inspected unit and work area. The customer advised that the unit would not close the door for several days and that they attempted to use a plastic knife to fix it. They said that since they did that the unit has been opening and closing properly but they just arent sure if something is broken within the door latch. Tested operation in the unit seem to work fine. I did advise that they could proceed forward with repair just to be sure or they could just try to wait and see if there issue was resolved.Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48NXFXDW10
Near China Spring, TX 76633
Jonathan M
Job Details: 01/19/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced icemaker and tested the unit. The unit finished out the harvest and filled as designed. Advise the customer to give the unit at least 24 hours to make ice.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Waco, TX 76708
Jonathan M
Job Details: 01/19/2022
"Arrived on site for a range that wont heat properly. Inspected unit and work area. Ran the unit through diagnostics and found an F1 E0 (main control failure) error code. I asked the customer if theyve ever seen that error code before and they had mentioned that they had maybe one time. Ran the unit through testing on the bake and broil elements. Found the bake element would not heat but the Boyle Element Wood. Gained access to the back and check continuity through the bake element. Found it open. Went to remove bake element but could not gain access to the element. Spoke to service management team for advice and was advised to call Techline. I called Whirlpool Techline and spoke to Andrew SR# 7732762095. He had me video chat him for 30 minutes to see if we could get the big element replaced. After several attempts, we could not gain access to the element to remove. He advised at this point because the service manual and technical data sheets did not indicate whether this element could be replaced or not, he would report all the findings and photos to review. He advised me to tell the customer that whirlpool and be in contact with them or us depending on the next steps. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Robinson, TX 76706
Jonathan M
Job Details: 01/19/2022
Arrived on site for a washing machine that is not spitting out clothes or draining. Inspected unit and work area. The customer advised that the unit wont go into the spin cycle because it doesnt drain out fully. I confirmed the customers complaint and found the unit not fully drained of water. The unit immediately went into a drain when the unit was plugged in and could not hear any movement of water. Removed water from the unit and access the drain pump. Found no obstructions within the drain pump and the drain pump bad.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Temple, TX 76501
Tyler
Job Details: 01/19/2022
Arrived on site for range neeeding previously diagnosed ACU and lab I left burner element. Upon arrival reconfirmed issue. Installed needed part. Reassembled and tested unit. Found oven and all burners fully functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Clifton, TX 76634
Jonathan M
Job Details: 01/19/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and ran the unit through an auto test. The unit ran as designed except for the agitation portion where I could hear a clicking sound from underneath the unit. Looked underneath the unit and found the cam detached from the shifter. Replaced the shifter and tested the unit. The unit began to agitate and spin as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near San Marcos, TX 78666
Robert
Job Details: 01/19/2022
Arrived on call for complaint of some buttons not working. Confirm the start button not responding.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Dripping Springs, TX 78620
Robert
Job Details: 01/19/2022
Arrived on call for complaint that buttons not working. Found the console has failed. Replace the console
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2867PF7A
Near Killeen, TX 76549
Al
Job Details: 01/19/2022
Arrived to inspect unit with cooling issues. Confirmed the complaint and found 54 freezer and 64 degrees in refrigerator compartment. Checked the back of the unit and found there is a void in the insulation
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 01/19/2022
Arrived onsite for range oven not igniting. Up inspection I found the back ignitor is burnt out.I am ordering 1x w11176454 bake ignitor. ordrng 1 W11176454 (IGNTR)
We serviced a
KITCHENAID OVEN
Model KEMC378KSS04
Near Cedar Park, TX 78613
David Z
Job Details: 01/19/2022
Arrived on site to follow up on microwave oven combo that was not heating in the MW. Disassembled side panel and rechecked HV system. Found voltage and components good. Found the blue wire for the transformer was loose die to connector. Tightened connector and retested unit. Verified unit working is working as designed. Tested cup of water and verified it is heating as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Austin, TX 78702
Jacob
Job Details: 01/19/2022
Arrived onsite to replace parts ordered by the previous tech. Replaced parts. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MHWE201YW00
Near Austin, TX 78702
Jacob
Job Details: 01/19/2022
"Arrived onsite for unit giving error for water sensor. Opened up the back of the unit and saw that the connector for the water level switch was hanging off. Re plugged in the water level sensor. Tested the unit and unit was working with no issues. Just let the customer know that the connector for the sensor for some reason can slip off easy, customer zipped tied the connector to keep in place. Did not need any parts to service the unit. No issues at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Marcos, TX 78666
Andrey
Job Details: 01/19/2022
"Arrived on site to replace previously diagnosed control board, replaced control board, tested unit through diagnostics cycle, unit is running as designed, no leaks detected job complete"