Near Austin, TX 78749
Kevin
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and replaced all parts diagnosed by previous technician, ran test 12 and all function has returned to washer, job complete"
Near Elgin, TX 78621
Scott
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF520PADW7 "Arrived on site for dishwasher leaking . Found tub has cracked in front of tub due to heater failure ,will need tub , and lower spray arm has failed . Will need autho . Only leak detected is crack in tub . Please cal to set return .; ordrng 1 AUTHO and 1 W10804026 (tub-dishwr) and 1 WPW10319027 (arm-spray)"
Near Austin, TX 78702
Leonardo
Job Details: 01/20/2020
MICROWAVE IKEA IBMS1455DS01 "Arrived on site to test unit for a missing button. Upon inspection we found the clip that holds the button had broken and was hanging from the mic, ordered button w11086664 and clip w11116990, ; ordrng 1 W11086664 (BUTTON ) and 1 W11116990 (CLIP)"
Near Leander, TX 78641
Tyler B.
Job Details: 01/20/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived to replace middle valve. Removed and replaced and tested good
Near Austin, TX 78735
Leonardo
Job Details: 01/20/2020
DISHWASHER KITCHENAID KUDE70FXSS5 Arrived on site to test unit for lock keypad. Unlocked keypad test unit and unit test good on complete
Near Canyon Lake, TX 78132
Robert
Job Details: 01/20/2020
OVEN WHIRLPOOL WOS72EC0HS01 Arrived onsite for the oven user interface not working. Upon inspection we found that the interface was indeed malfunctioning. Replaced the UI console and tested oven. everything working properly. Complete.
Near Austin, TX 78746
Leonardo
Job Details: 01/20/2020
MICROWAVE JENN-AIR JMC8130DDS Arrived on site to test unit for microwave not working. Test unit and found unit not getting power. Pulled unit out and found tripped breaker at outlet. Secured breaker fuse test unit and unit test good job complete.
Near Seguin, TX 78155
Jacob
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived onsite to replace parts. As replacement of parts. The water hose that goes to the valve ripped in half. Ordered new part. Rescheduled with customer. ; ordrng 1 W10349052 (tube-water)
Near Austin, TX 78717
Tyler B.
Job Details: 01/20/2020
MICROWAVE JENN-AIR JMW3430WS00 "Arrived to inspect unit with turntable not spinning. Found table was turned on, unit will need motor replaced, due to complexity will need 2 techs and 2hrs and 1 CNOTE (2HR WINDOW ) and 1 CNOTE (OFFICE RS)"
Near Austin, TX 78757
Wesley
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onnsite and found unit operating with repeat failure. Ordered a defrost. Returning with cover and harness to repair. ;
Near Lampasas, TX 76550
Arthur B.
Job Details: 01/20/2020
OVEN WHIRLPOOL WFE505W0HS1 "Arrived onsite for customer complaint of slide in range oven door hinge broke. Found spring hinge holder broken. Removed and replaced hinges,reassembled and installed door. Door open/closes as designed."
Near Manchaca, TX 78652
Kevin
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAT "Arrived on site and inspected refrigerator and found freezer lights are out and fresh food section lights are flashing, removed and replaced both and they are now working properly. Job complete"
Near Austin, TX 78753
Richard
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF330PAHW1 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the pump motor is not working. Replaced sump and pump and dishwasher tested good and no leaks detected complete
Near Austin, TX 78723
Luis
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Arrived on site for water leaking. Diagnosed frozen drain,installed updated drain tube kit,cleared freezer drain checked water flow though drain,water draining correctly. Repair covered under AUTHO S38211"
Near Salado, TX 76571
Arthur B.
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived onsite to new ice door to French door refrigerator. Removed paddle frame. Removed both ice door and ice chute. Found upon reassembly that water paddle is warped as well. Ordering new paddle. Reassembled. Customer cabbies measured fill for now until paddle is replaced. All water connection were dry at time of service.; ordrng 1 W10678156 (pad WATER)
Near New Braunfels, TX 78130
Robert
Job Details: 01/20/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived onsite for oven door falling off. Upon inspection we found that the trim around the glass of the oven door is coming off. Ordering parts front panel glass.; ordrng 1 W11249559 (PANEL STAINLESS)
Near Leander, TX 78641
Lou
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW6620HW0 "arrived on site to inspect washer leaking. Upon further inspection, customer advised that the unit is leaking water from underneath. I placed the unit in diagnostics showing error code F0E5. Cleared the code and continued with testing. Unit operated as designed and produced no water leaks. While testing, I found dry water debris at the bottom of the door and at the bottom left hand corner of the bottom drawer handle. Also found pet hair debris in between the door and the bellow (door gasket). Made recommendations for use and care for the unit (cleaning). No water leaks observed during service, job completed."
Near Lakeway, TX 78734
Paul
Job Details: 01/20/2020
OVEN JENN-AIR JJW2430DS03 Arrived onsite for the oven with the clock gaining time. The customer stated he set the time about 3 weeks ago with the microwave and his phone and the unit has gained about 8 minutes. I checked voltage to the UI and had 13.87VDC. I replaced the control panel and programmed it. Call complete.
Near Waco, TX 76708
Jonathan
Job Details: 01/20/2020
FREEZER FRIGIDAIRE LFFH17F3QWA "Arrived on site for freezer that would not cool. Inspected unit and work area. Tested voltage from the outlet and was getting 118 V. Checked evaporator for frost and found it completely clean of frost or debris. Plugged unit in and noticed compressor not running. Checked the starting controller and found the starting device open. Tested voltage going to the starting device and found it at 0 V. Checked the defrost timer and found it running. Tried to switch it into running the compressor. The unit did not send voltage. I checked the temperature control and tested voltage to the control. Voltage was good. Tested continuity through the temperature control and found an open line as well. Called Michelle at 5 star home foods (warranty company). She was out of the office. I called back and spoke to someone in customer service who gave me to a manager named Scott Replaced both temperature control and starting controller. Tested unit and the unit worked as desig
Near The Hills, TX 78738
Brandon
Job Details: 01/20/2020
DOWNDRAFT WHIRLPOOL UXD8630DYS5 "Arrived on site to replace motor, after replacing motor, unit tested good."
Near Kyle, TX 78640
Kevin
Job Details: 01/20/2020
REFRIGERATOR MAYTAG MFI2570FEW01 "Arrived on site and found doors are unlevel but in order to correct them front feet would need to be set and this would lock refrigerator in place. Customer prefers the option of cleaning behind the refrigerator so the doors can’t be adjusted. Currently icemaker is operating normally, customer has had a few experiences during the summer five months ago where it stopped producing ice but then started again. No further repair is required at this time, job complete"
Near Driftwood, TX 78619
Brandon
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of unit not making ice, found heater going to fill tube had burned up and burned the lining of the refrigerator and customer saw.
Near Austin, TX 78725
Richard
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher not working properly. Ran diagnostics and found that the water valve was clogged. Replaced valve and dishwasher tested good and drain good no leaks detected. Complete
Near Killeen, TX 76549
Arthur B.
Job Details: 01/20/2020
WASHER MAYTAG MHW5630HC0 "Arrived onsite for customer complaint of front load washer not draining. Removed front bulkhead and removed drain trap. Found socks and coins. Removed all obstructions,reassembled,cleared error codes and tested. Unit now works as designed. All water connections were dry at time of service."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
OVEN KITCHENAID KODE300ESS02 "Arrived onsite for unit making abnormal noise when temperatures get above 400°. Customer had unit heating on arrival. Performed diagnostics mode and checked fault codes, none found. Performed component activation and found convection fan blade at fault. Will need to replace fan blade and cover. ordrng 1 W10860984 (CONVECT BLADE AND NUT) and 1 W11234761 (CONVER )"
Near Austin, TX 78733
Luis
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for no lights in fresh food and freezer compartment. Diagnosed faulty led controls in freezer and fresh food,replaced both led controls,powered unit on all leds working as designed."
Near Killeen, TX 76549
Al
Job Details: 01/20/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived to inspect defective burners.Confirmed the complaint and removed and replaced them.Reassembled and unit tested as designed.Job complete
Near Austin, TX 78717
Tyler B.
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived to inspect unit with noise door and no operation. Found slide in interlock case has broken and would need replaced, also found door was slightly crooked, and customer is requested door replacement. ; ordrng 1 461967570351 (spring) and 1 461967750494 (support) and 1 CNOTE (OFFICE RS ) and 1 CNOTE (2HR WINDOW ) and 1 W10577914 (glass-door) and 1 W10687342 (door/mw) and 1 W11214480 (arm)"
Near Georgetown, TX 78628
Lou
Job Details: 01/20/2020
WASHER WHIRLPOOL WFW92HEFW0 "arrived on site to inspect washer not draining. Upon further inspection, the customer advised that there is water inside the bellow at the bottom of the door after running a drain & Spin cycle. I found some debris blocking the port holes in the bellow and tub leading to the drain pump. I cleared the debris and remove the back panel and checked the drain pump filter. Found a minimal amount of debris. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator ice maker noises. Upon further inspection, the customer advised that the ice maker makes a loud noise when making ice. I found the ice bin full so I dispenser some ice out to allow the ice maker to cycle. Once the ice maker cycled and the water dispensed into the tray, the customer advised that the water dispensing into the tray was the lid noise. I advised the customer that the noise was the water valve and was normal. Also, the customer advised that the refrigerator drawers were difficult to remove. When I attempted to pull a drawer out, it was very difficult. I found that the drawer wasn’t inserted correctly into the shelf. Using some grease approved by the manufacturer, I applied the grease on the rails of the shelf to make it easier for the drawers to glide on the rails. Tested the drawers and they operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78749
Leonardo
Job Details: 01/20/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit for f3 error code, upon inspection we found the F3 error code was still active, which was a open thermal sensor, replaced thermal sensor and retested. Passed all tests and was in the correct range at 350. Complete"
Near West Lake Hills, TX 78746
Luis
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site for no ice and loud noise. Diagnosed ice hitting evaporator fan motor,ran diagnostics open thermistor on both ice makers. Replaced both ice makers. Removed evaporator cover defrosted fresh food evaporator,installed updated cover,secured thermistor to correct location on suction line,installed the updated control,changed defrost setting to basic
Near Georgetown, TX 78628
Lou
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDTM354DSS4 "arrived on site to install previously diagnosed and ordered part. Due to the dispenser door gasket failing, I removed and replaced the dispenser and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Manor, TX 78653
Scott
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site for no heat dishwasher . Found no power to heater . Replaced control , ran diagnostics . No error codes and unit is checking normal .unit heater is heating . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78746
Leonardo
Job Details: 01/20/2020
OVEN WHIRLPOOL WFE510S0HS1
Near Georgetown, TX 78626
Cliff
Job Details: 01/20/2020
REFRIGERATOR KENMORE 106.5178241 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found failed start relay on compressor. Replaced relay and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Manor, TX 78653
Scott
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF320PADB1 "Arrived on site ,replaced control . Ran diagnostics all’s checking normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78723
Luis
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Arrived on site for water leaking. Diagnosed frozen drain,installed updated drain tube kit,cleared freezer drain checked water flow though drain,water draining correctly. Repair covered under AUTHO S38211"
Near Austin, TX 78738
Brandon
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW4950HW1 "Arrived on site for customer complaint of unit making noise, found plastic cover was broken upwards and hitting the cam/belt. I removed the plastic cover and offered to have it replaced, customer did not want to have it replaced if it could happen again. I calibrated unit, everything tested good."
Near Round Rock, TX 78665
David
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed parts. Customer informed me the issue was intermittent, and fix is likely the icemaker. At time of arrival ice bucket was full, but icemaker was mid harvest and stuck with ice in the mold.Replace icemaker. Unit did cycle and fill. All is working as designed at this time.
Near Austin, TX 78738
Brandon
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for customer complaint of water not tasting good, I removed filter and purged a couple of gallons through, I installed the filter and purged more water, customer said it tasted a little better, but was not satisfied. I informed customer the only thing we can do is replace the filter, he is going to contact KitchenAid."
Near Austin, TX 78759
Wesley
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS312SNHM01 "Arrived onnsite and found Evap frozen over preventing proper cool, defrosted Evap. All checks good. Unit is now operating as designed."
Near Georgetown, TX 78628
Al
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW7000DW0 Arrived to inspect latch error code.Confirmed the complaint and removed and replaced the latch.Reassembled and the unit tested as designed.All water lines were dry at the time of service.Job complete
Near Marble Falls, TX 78654
James
Job Details: 01/20/2020
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site and tested operation. Found very little water getting to tub. Removed supply line and found very low pressure. Unit has copper line installed and appears to be pinched. Recommended customer replace with braided steel supply line. Job complete
Near Georgetown, TX 78633
Al
Job Details: 01/20/2020
WASHER MAYTAG MVWB850YW0 Arrived to inspect washer with black splatter underneath the unit.I spun the unit and immediately heard the bearing was defective.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/20/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived to inspect unit with shaking complaint,ran unit and found to be spinning true found. Rear slightly bouncy replaced rear socks and tested good."
Near Marble Falls, TX 78654
James
Job Details: 01/20/2020
MICROWAVE FRIGIDAIRE FGMV176NTF Arrived on site and installed new door. Found turn table not rotating. Inspected and found shaft from motor has melted and is stuck in turn table coupler. Unit will need both to repair; ordrng 1 5304509440 (TT MOTOR) and 1 5304509622 (TT COUPLER)
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/20/2020
RANGE WHIRLPOOL WFG320M0BS3 "Arrived to inspect unit with light not working, found socket missing . Installed socked and build and now functional"
Near Lorena, TX 76655
Jonathan
Job Details: 01/20/2020
DRYER WHIRLPOOL WED8500DC3 "Arrived on site for washer that would not start. Inspected unit and work area. When plugging in the unit the lights on the user interface with flash intermittently and cut power. The lights would repeatedly come back on and flicker and turn off again. Tested voltage going to the User interface and found 5.16v dc going to the console. Replaced console and found and F6 E3 (ACU cannot year UI), F4 E3 (restricted air flow), F4 E4 (L2 line voltage error), and F4 E2 (heater 2 failure) error codes. Checked heater, fuse, and thermal cut off and found all to be good. I test the unit in diagnostics and the unit ran as designed (spin, heated, and vented air). I did notice their vent hose had been kinked due to where it was placed on the wall. Fixed the vent hose but advised customer that they may have an issue with their vents being clogged up if they get any further error codes about AF or check vent.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave door squeaking when opening and closing. Inspected unit and work area. Tested door operation and found door pin bent causing failure. Removed failed door and installed new. Tested door and heating operation. All tested good.
Near Cedar Park, TX 78613
Lou
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "arrived on site to install previously diagnosed and ordered part. Per techlines recommendations, previous tech was provided a part number to replace the microwave door and I found that the part number provided was the wrong part number. The door I arrived with has white trim and the stainless trim is needed. I contacted Techline and spoke to Kathy and advised of the situation. Kathy documented the issue and provided a new file number #7726928542.l.; ordrng 1 W11188093 (DOOR/MW)"
Near Killeen, TX 76542
Arthur B.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL DU915PWSS0 "Arrived onsite for customer complaint of dishwasher not coming on and buttons not responding. Upon testing, found UI panel shorted. Removed and replaced UI assembly, reassembled and tested unit. Unit now works as designed. No other issues found. All water connections were dry at time of service."
Near Georgetown, TX 78626
Al
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived to inspect dishwasher not dispensing properly.Ran diagnostics test mode and unit dispenser opened during cycle.I reset the control at the end of the diagnostics test mode.All aspects of the unit work properly.All water lines were dry at the time of service.Job complete
Near Austin, TX 78748
Kevin
Job Details: 01/20/2020
WASHER ROPER RTW4640YQ1 "Arrived on site and found errors Basket speed fault, motor unable to reach target rpm, found actuator had failed. After repair discussed correct loading procedure, correct amount of detergent use. No water leaks from connections at time of service, job complete"
Near Austin, TX 78730
Paul
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for the refrigerator that has ice build up in the RC and the deli drawer is not closing. I found the RC evaporator completely frozen over. I checked all thermistors and they passed. I ran a forced defrost and the FC heater is working as designed. The 3 way valve appears to be working correctly. Need to replace the UI and the evaporator motor harness and possibly seal the drain tube.
Near Round Rock, TX 78681
Andy
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site for dishwasher not cleaning dishes properly. Checked for error codes and found none. Ran diagnostics cycled and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Pflugerville, TX 78660
Andy
Job Details: 01/20/2020
WASHER MAYTAG MVWB835DW4 Arrived on site for washer dripping into unit. Tested and inspected unit and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Al
Job Details: 01/20/2020
WASHER LG WM4270HVA /01 Arrived to inspect front load washer not draining.Confirmed the complaint and removed and replaced it
Near Marble Falls, TX 78654
James
Job Details: 01/20/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and tested operation. Found control skipping steps in diagnostics and had to place into diagnostics 3 times to get functions other that testing cycle. Manually tested agitation and spin and found during agitation the gear case is popping and grinding. Also found a grinding noise while in spin. Found oil leaking from gear case indicating failure. Also found agitator cracked at bolt. Unit will need new control, agitator, gear case, rotor, stator and clutch to repair. ; ordrng 1 W11195970 (cntrl-elec)"
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
WASHER WHIRLPOOL MVWB765FW0 "Arrived on site to install previous diagnosed part. Removed failed gearcase and installed new. Performed diagnostics mode and ran calibration cycle. Performed automatic test mode and monitored operation. All tested good, no water leaks detected."
Near Georgetown, TX 78626
Cliff
Job Details: 01/20/2020
WASHER LG WM8100HWA arrived on site to diagnose a washing machine is not draining. Found impeller broken off of drain pump assembly. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78753
Wesley
Job Details: 01/20/2020
DISHWASHER FRIGIDAIRE LFBD2409LB0B Arrived onnsite and found unit breaker tripped. Advised customer onncause and tested. All checks good.
Near Austin, TX 78754
Richard
Job Details: 01/20/2020
OVEN WHIRLPOOL WFE525S0HS0 Arrived onsite for the oven temperature off. Ran diagnostics and found no issues with the oven. Explained to customer that oven temperature fluctuates from low to high . Customer had no complaints of food burning or being undercook. No issues found. Complete
Near Georgetown, TX 78626
Cliff
Job Details: 01/20/2020
WASHER LG WM8100HWA arrived on site to diagnose a washing machine is not draining. Found impeller broken off of drain pump assembly. Replaced drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78739
Luis
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL GD5NVAXSB01 Arrived on site for dispenser issues found damaged wire causing dispenser to work off and on door
Near Round Rock, TX 78665
David
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL GSS26C5XXY02 "Arrived on site to diagnose icemaker not producing ice. Performed diagnostics starting at icemaker. Found 2 layers of cubes causing shaft to stick and break. Replaced icemaker to resolve. Upon new install was not able to get the icemaker to cycle properly. Optical eye was reading that ice bucket was in and not full, but not sending voltage to trigger a fill. Replaced emitter and receiver. Unit filed immediately on reinstall. All is now working as designed. Call complete."
Near Manchaca, TX 78652
Leonardo
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to replace control board, per last visit we replaced the control board and retested. Light turned on,Passed all tests. Complete"
Near Austin, TX 78703
Leonardo
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL JDB8910AWS "Arrived on site to test dishwasher, upon inspection we found the front panel had been placed off the clips and not making contact with buttons. Clicked in panel and retested. Complete"
Near New Braunfels, TX 78132
Robert
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Arrived on job for freezer lights not turning on. Upon inspection we found that one of the light modules had broken. Replaced faulty module and tested lights. Everything is working properly. Complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
DISHWASHER GE PDT750SSF2SS "Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Checked drain line and ran snake through to check for blockage, none found. Performed diagnostics mode and found fault F128 for rinse aid container empty. Activated drain pump and found rattling in drain pump, possible debris or broken impeller. Due to style of pump it is in closed and not able to open with out replacing. Was able to get water to drain but do recommend to replace. S
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH32519CS1 Arrived on site for microwave not starting. Performed diagnostics and tested door switches. Found all door switches tested good. Tested door operation and found interlocks at fault.Removed failed interlock assembly and installed new. Tested door and heating operation. All tested good.
Near Austin, TX 78726
Paul
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived onsite for the refrigerator with a no ice condition. I ran service test 44 and the ice maker motor never ran and it timed out. I found the black power supply wire to the ice maker broken at the bottom of the door. The door will need to be replaced. Ordering LW11089011 DOR-FIP.; ordrng 1 LW11089011 (DOR-FIP)
Near Driftwood, TX 78619
Robert
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of warm temperature in freezer. Found compressor working with no fan in freezer running. Ran test #4 and both fans working in test mode. Replaced control and UI. No leaks detected at time of service.
Near Austin, TX 78759
Wesley
Job Details: 01/20/2020
MICROWAVE KENMORE 790.8037331 Arrived onnsite and found unit interior covered with grease form heavy use. Several areas indicating cause of short.
Near Georgetown, TX 78633
Al
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect no ice situation.Confirmed the complaint and tried to jump the ice maker and ice maker was defective.Removed and replaced the ice maker and unit now works as designed.All water lines were dry at the time of service.Customer satisfied.Job complete
Near Belton, TX 76513
Jonathan
Job Details: 01/20/2020
REFRIGERATOR WHIRLPOOL WRF550CDHZ02 Arrived on site to install previously diagnosed parts. Replaced water reservoir and filter head. Tested unit and unit worked as designed. Call complete.
Near Austin, TX 78703
Richard
Job Details: 01/20/2020
OVEN JENN-AIR JJW2730WS02 Arrived onsite for the oven cooling fan making a buzzing noise. During testing found that the lower blower was causing the noise. Replaced blower and oven tested good.Complete
Near Georgetown, TX 78628
Cliff
Job Details: 01/20/2020
DISHWASHER JENN-AIR JDB1250AWP Arrived on site to diagnose a dishwasher that is not cycling properly. Found debris binding wash impeller from turning. Cleaned all debris from pump and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Manchaca, TX 78652
Leonardo
Job Details: 01/20/2020
OVEN WHIRLPOOL WFG525S0HZ1 Arrived on site to test unit for door not closing. Found broken hinge. Replaced hinge test unit and unit test good job complete.
Near Austin, TX 78738
Robert
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDTE204ESS3 Arrived on job for complaints of no water. Found water good wash motor not working. ; ordrng 1 WPW10605058 (pump&motor)
Near Pflugerville, TX 78660
Andy
Job Details: 01/20/2020
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site for range oven not heating. Tested and inspected unit and found failed failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78731
Paul
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDPM354GPS0 Arrived onsite for the dishwasher that’s not starting. I found the unit powering on and setting idle and just blinging. Like it didn’t recognize that the door was closed. I found the actuator on the door switch broken. I replaced the door switch and tested the unit. I had the same results. I tested the door switch and the harness to the control and found it good. The control does not recognize the door being shut and will need to be replaced. Ordering W11120156 CNTRL-ELEC.; ordrng 1 W11120156 (CNTRL-ELEC)
Near Round Rock, TX 78665
David
Job Details: 01/20/2020
MICROWAVE KITCHENAID KMHS120ESS8 "Arrived on site to install previously diagnosed parts. Checked unit to see if fan speed was changing, and was able to certify that fan speed and sound are actually changing, and unit is not locked on high. Customer advised me that this was still louder then it used to be, but did hear the volume levels drop.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/20/2020
DISHWASHER KITCHENAID KDTE204GPS0 Arrived onnsite and found unit leveled and operating as designed. Advised customer on use and care and made adjustment for customer.
Near Round Rock, TX 78681
Andy
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
David
Job Details: 01/20/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to diagnose a dryer that had a timer not advancing. Customer informed me at one point unit had run all night. Tested unit and found timer was not moving at all. Verified internal failure on timer. Replaced timer and retested. Visually observed timer clicking down and moving as designed. All is now working as designed. Called safety team and reported findings. Call complete.
Near Manchaca, TX 78652
Leonardo
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to replace control board, per last visit we replaced the control board and retested. Light turned on,Passed all tests. Complete"
Near Temple, TX 76502
Jonathan
Job Details: 01/20/2020
OVEN KITCHENAID KODE500ESS02 Arrived on site to install previously diagnosed parts. Replaced both controls and the console. Tested unit and unit worked as designed. Call complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/20/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer tearing close. Performed diagnostics mode and checked for fault codes and found none. Checked basket and washer plate for rough edges, none found. Ran automatic test cycle and monitored operation. Found customer mostly using deep water wash for some delicate fabrics. Spoke with customer on on cycles and the difference between cycles. Called Whirlpool tech support and spoke with Dave (SR# 7726932211)."
Near Leander, TX 78641
Lou
Job Details: 01/20/2020
DISHWASHER AMANA ADB1400AGW0 "arrived on site to inspect dishwasher not dispensing rinse aid. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing with the outer doo panel off in order to view the dispenser. The unit dispenser door opened as designed, but the rinse aid never dispensed. I contacted Techline and spoke to JK and advised of my findings. JK advised to replace the control since the dispenser door is opening we know there is continuity in the wiring harness. I advised the customer of my findings and recommendations.
Near Manor, TX 78653
Scott
Job Details: 01/20/2020
DRYER MAYTAG MEDB765FC0 "Arrived on site for sensor dry shutting unit . Checked outlet thermistor , and moister sensor and harnesses checked normal . Replaced control, tested unit all checked normal. Job complete . No lint build up at time of service . Job complete ."
Near Austin, TX 78757
Wesley
Job Details: 01/20/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site and advised customer on filter placement and air filter. Also answered other use and care questions with demonstrations. All checks good. Customer instruct.
Near Buda, TX 78610
Leonardo
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 arrived on site to test unit for leaking. Found unit leaking from housing. Ordering new Housing W10873429 and flat gasket WP8531743; ordrng 1 W10873429 (HOUSING ) and 1 WP8531743 (GASKET FLAT )
Near Austin, TX 78729
David
Job Details: 01/20/2020
OVEN KITCHENAID KODE507ESS04 Arrived onsite to install previously diagnosed parts. Installed new door glass and inner glass. Reassembled unit and confirmed function. Door is sealing smoothly. All is working as designed. Call complete.
Near Austin, TX 78751
Richard
Job Details: 01/20/2020
DISHWASHER IKEA IUD8555DX3 Arrived onsite for the dishwasher leaking water. During testing found that the pump motor hose was broken. Replaced sump and pump and dishwasher tested good and no leaks detected. Complete
Near , TX 78610
Robert
Job Details: 01/20/2020
DRYER WHIRLPOOL WED5620HW0 Arrived on job to replace parts previously ordered. After replacement of console test operation. Dryer working properly.
Near Austin, TX 78717
Tyler B.
Job Details: 01/20/2020
MICROWAVE WHIRLPOOL WOCA7EC0HZ01 Arrived to inspect unit with console turning off at random times. Ran diagnostics and found communication errors. Unit will need console to complete ; ordrng 1 W11428588 (CONSOLE)
Near Georgetown, TX 78626
Cliff
Job Details: 01/20/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to diagnose an oven that is not heating. Tested unit and found power cord has plug installed on end, and was not fully installed into outlet behind oven. Reset plugged in proper position and tested unit. Found all is functioning properly at this time."
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site to replace stops on the dishwasher, replaced stops and retested. Complete"
Near Salado, TX 76571
Arthur B.
Job Details: 01/20/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "Arrived onsite for customer complaint of dishwasher leaking water from underneath. When arrived, dishwasher was running. Upon inspection, found diverted housing wet and has small drip. Sump and motor assembly will need to be replaced