"Arrived on site to test unit for no operation. Confirmed issue by testing unit, lights in the microwave cabin are not lighting up and unit is making an erratic relay clicking noise. Replaced control (W11325784) and tested, unit is now making a rhythmic relay click. Pinpointed click to the light relay. Checked resistance on transformer, all parts reading properly. Called techline to document SR#7739269800, per techline took voltage at P1 connector and found P1-3&4 read at 60V. P1-4 to chassis is 120V. P1-3 to chassis is 60V. Ordering cavity thermistor and interlock harness. Also ordering additional parts to ensure completion. Ordering parts, office to reschedule.; ordrng 1 W11578578 (Harness) and 1 W11238401 (Light transformer)"

On arrival verified complaint of not dispensing ice. Found motor is engaging but slipping. Replaced auger motor and rechecked with bin full of ice. Unit now dispenses correctly. Job complete no leaks detected during service installed w11202789.

"Arrived on site for no cool. Compressor not powering on,installed test starter same issue compressor not powering on,ordering another compressor. ; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 R600a (R600a)"

"Arrived on site for refrigerator not cooling. Upon arrival found temps in both compartments around 32. Found a mostly even frost pattern on evap coil but found uv dye around lowside return lokring fitting on evap coil. Called techline and reported findings under Sr#7739269122. Was instructed to order to new coil to complete repairs. Ordering W11562258 evap coil, W11582579 compressor, WPW10143759 uv drier, W10913906 access valve, r600, and office to order lock rings needed. Office to reschedule when availability of parts is known.; ordrng 1 W11562258 (Evap coil) and 1 W11582579 (Compressor) and 1 WPW10143759 (Uv drier) and 1 Needr600lokrings (Need help ordering)"

"Arrived on to test unit for racks falling off, tested unit found broken stops, replaced and tested unit is now functioning as designed no leaks detected job complete installed:W11545307"

"Arrived onsite and replaced the panel and handle to satisfy the cosmetic warranty. Unit is now correct. W11104399, W10860958"

"Arrived on site to install previously diagnosed and ordered part(s). Per techlines recommendations, I tested voltage at the control from the P9-1 to P8-4 and got 121V. With that finding, I removed and replaced the motor, belt switch and fuse. Die to the blower wheel axle being stripped, I replaced the wheel also and cleaned the lint from inside the unit. Reassembled the unit and tested and the unit is operating as designed. I made recommendations for use and care. No lint observed at the end of service, job completed. W11549461, W11662087, WP697772, W10909685"

Arrived on site to diagnose dryer with issues with interior coatings. On arrival examined unit and found bulkhead had cracked and rusted. Ordering new bulkhead due to rust. Office to schedule when part arrives.; ordrng 1 W11299301 (Bulkhead)

"WMH78019HZ3 Arrived on site for unit making popping noise. Upon arrival, tested unit and found no signs off popping. Unit had stored error for AccuPop error, Exhaust air failure and key short failure. Called techline and spoke with Kirt SR# 7739270674 and ran all troubling procedures and found no indication of unit popping. Have service called documented with techline. Advise customer to monitor unit and have video recording if noise occurs and record error messages that may appear during operation. Unit is functioning as designed. No parts replaced"

"Arrived on site to test unit for sparking, tested unit found unit is heating and not sparking, inspected diode and a burn mark on it, replaced and tested, unit is now running as designed, advised customer to monitor, if any issues arise customer will call back, at this time unit is running as designed job complete installed W11256462"

"Arrived on site to test unit for misaligned doors. Upon arrival spoke to contractor and he stated that customer is not happy with the gapping between the french doors. Inspected unit and found all gappings and alignments within tolerance. Stated to customer that unit will not be perfectly aligned at all times and he should allow some tolerance. Unit does not have the manufacturing of a built in refrigerator where their tolerance level is a lot lower. Unit is functioning as designed, no parts installed, job complete."

"Arrived on site to diagnose dishwasher not starting. On arrival found all buttons and lights flashing and unit wouldn't accept any button pushes. Replaced the control and ran again. Found everything worked except the start button. Replaced UI and tested. Verified proper function with UI and control replaced. Parts used - W11305308, W11368911."

Arrived onsite for refrigerator fc lights not working. On inspection found 1 light was burnt out on the fc side. Changed out the burnt light out and all the lights started to work again. Installed W11683242. The unit is operating as designed. Due to the light being a different style I replace all the lights in the fc at the request of the customer.

"WDT970SAKZ1 Arrived to inspect no power. I found the junction connector had loosened, causing the unit to loose power. I corrected the issue and the unit resumed all normal functions. No leaks observed during service."

"WFG320M0MS0 Arrived on site for gasket issue. Upon arrival, customer mentioned her oven light is not working and that was her primary issue. Ordering W10888179 light bulb. Filament in build was faulty. Customer also mention gasket was faulty. Replaced WPW10535778 gasket. Customer agreed to rescheduled Monday 17th. ; ordrng 1 W10888179 (Light bulb)"

"Arrived onsite for washer not working. On inspection found that the keys on the UI was not responding to the touch. Went into diagnostics mode and found error F2E1 key stuck error. I went and tested everything the only thing working is the water valve and the drain pump. Could not get the unit to run spin or agitate cycle it just beeped. Pulled the UI off to see if there was any broken wire on the harness or a connector not connected correctly but everything looked good. The ui and control had not made it to shop before the appointment, office to reschedule once all parts are in. No parts were installed. ; O-emld tckt"

"WDT730HAMZ0 Arrived on site for unit not running. Upon arrival, can consumer cycle and found water valve is not engaging. Inspected unit and wiring to the water valve to be cut. Call techline and spoke with Kirt SR# 7739267561 and approved to replace all parts to fix unit. Ordering W11697178 main harness. Office to reschedule Moving to unit 5312 from 5307 due to new tenants moving into unit 5307. ; ordrng 1 W11697178 (Main harness)"

"Arrived on site to install previously diagnosed and ordered part. Due to the lower main harness failure, I removed and replaced the lower main harness and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. W11509207"

"Arrived on site to diagnose dishwasher not cleaning dishes. On arrival customer clarified that dishes are not drying well and have not. I examined the unit and found the rinse aid dispenser was empty. Checked cycle settings and found high temp options were also not being used. Ran unit through diagnostics and found no saved error codes. All functions worked properly and heater is coming on and heating properly. Found rinse aid leaking from dispenser and replaced dispenser. Called tech line and advised of findings and confirmed there are no recommended repairs, SR7738383076. Unit is a plastic tub dishwasher and does not dry as well as the metal tub units. Customer is not overall satisfied with the unit, and will need to contact customer service for further assistance. Call completed."

"Arrived on site to replace rear left orifices holder and associated screws. Removed cooktop and replaced orifice holder. Used 2 new screws to secure. Tested unit and verified all working as designed. Parts used - 2x W11699921, W10597166."

"Arrived on site for dryer with broken timer and knob, upon arrival confirme failure and replaced w11675852 and w11685947. Tested dryer and found it working as designed. Call complete"

Arrived on site to install previously ordered parts. Replaced slider W10734521 and rotor W107541161. Test unit with a load of laundry. Unit is operating as designed. All remaining sounds are normal. No leaks present at this time. Job complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rotor and test of the unit. I found the unit still would not agitate for spin. Around the unit and diagnostics and did not find any stored error codes. I called Whirlpool Techline and spoke to Rob SR# 7739147877. He had me check resistance on the drain pump and the motor. We found both within range. He had me check for continuity to the clutch and we did not find any continuity. He had me check at the clutch and check for Continuity and we found it open. Stated that the issue was with the clutch and that there have been several out there that have been bad out of the box. He advised that we will need to replace the clutch for repair and that we will need to test the clutch prior to scheduling due to known issues. ordering the clutch and the office will need to contact the customer about a return date due to need for inspection of the part. The customer is requesting earliest available reschedule date due to ongoing issues.; ordrng 1 W10754448 (Clutch) and 1 CNOTE (Check for continuity on the clutch prior to reschedule)

ART308FFDM10 Arrived for broken light. I found the switch had failed and I removed and replaced. The issue was resolved and the unit operated as designed. No leaks observed during service.

"Arrived on site to test unit for broken handle,tested unit found cracked handle and vent, ordering handle vent assembly office to reschedule, no parts installed ; ordrng 1 W11730234 (Handle vent assembly)"

"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that a little over a week ago, that when they went to use their dryer, it was like air only and they were not getting any heat coming out of the dryer. Device they tried to shut off the breaker and turn it back on and then it didnt seem to work. She stated that after a few days, they started the dryer again and started finding it heating and operating like it should. The customer did not know exactly what was going on, but we just wanted to have it checked to make sure that the unit was working properly. I checked voltage and polarity and found proper voltage and polarity. I tested the unit on a timed dry high heat cycle and found the unit working and operating as designed. I ran the unit through diagnostics and did not find any stored error codes. I had the customer show me the cycle that she was having problems with. She advised that she normally does the regular and normal setting. I noticed at the top of her dryer that she was using the eco-boost option which lowers the heat of the drum and extends out the drive time an extra 40 minutes. I did explain the eco-boost options to the customer and test of the unit. I found the unit heating and operating as designed on multiple settings. I advise the customer that based on all my checks, the issue would have to be something with the electrical supply due to all of the components on the machine working properly. I advise the customer to contact us if they have any further issues. Call complete."

"WRS571CIHZ01 Arrived to inspect no ice. I found the unit initially dispensed, but during testing, the ice door stalled open and the dispenser motor stopped operating. Service test mode showed the UI could see all button presses and I removed the unit from its installation to inspect the main control. Upon moving the machine, the unit started working again. I made inspections of all accessible wiring harnesses and found I issues. I replaced the HV control and tested. I could not get the issue to happen again and advised the customer of the repair. No leaks observed during service."

"Arrived on site to diagnose dryer that was not powering on. Checked voltage and polarity and found that there was no power at the dryer. I found the breaker had tripped, and that it IS a GFCI breaker. I reset the breaker and ran the unit. Found good voltages and polarity at the terminal block. Found amp draw nowhere near high enough to trip, and no verifiable shorts. Advised customer of findings and to consult the builder to replace breaker with either updated GFCI or non GFCI if breaker keeps tripping. Repair completed, no parts needed."

"Arrived on site to diagnose washer that was leaving clothes wet, usually requiring a drain and spin to be run. Checked for errors and found F0E5 error for off balance. I disassembled the unit and checked the drain trap. Found no items in the drain trap, unit draining properly. Found shocks felt a little soft, but basket isn't excessively vibrating when a no load is in it. Unit passed diagnostic test. Blew out pressure line and felt a little pressure that released when I blew through. I advised the customer of my findings and that there are no verifiable broken parts or other errors. Customer is military and says they do wash some heavy loads, so I recommended reducing the load size to prevent the unit from going off balance / banging around. No parts needed. Repair completed."

"Arrived on site for dryer making a loud noise. Upon arrival found rollers 349241T, belt 341241, and idler wp691366 failing and stuck. Replaced parts and tested unit. Found no failures and unit working as designed. Call complete"

"Arrived onsite for unit not heating. Ran diagnostics and found stored error 4/2, heating circuit error. Inspected and found disconnected left terminal for heater. Secured and tested. Unit is now functioning properly. Job complete"

Arrived onsite for bad leveling and suspension causing consistent off balance cycles. Replaced the suspension and recalibrated. Adjusted leveling. Unit is now operating as designed. All checks good. W11130362

Arrived onsite for dishwasher performance concerns. Tested and was able to determine all base functions are operating as designed. Advised customer on findings and design and care principles. All else checks good.

"Arrived on site for not draining correctly. Upon arrival, inspected unit. Entire bottom of tub is dry. Inspected valve and is not weeping. Inspected drain hose and is good with correct pour into disposal. Removed pump for inspection and to be sure there is no debris. Cannot duplicate a drainage issue at this time. No leaks present. Job complete. No parts needed"

"Arrived on site for a rattling sound. Upon arrival, ran vent test and test is poor for electric dryers.test then passes with hose disconnected . Advised customer to have maintenance department clean vent. test unit and makes a slight metal to metal rattling from rear of unit. Pulled unit from wall and sound goes away. Removed blower housing and blower is good with no debris. Recommend replacing hard stiff vent hose with a more flexible hose. Unit is operas designed. Job complete . No parts needed"

Arrived on site to test unit for grease build up. Found external dampener not opening. Damper box is bent preventing from opening while in use. Advised to contact contractor for repair. No parts replaced at this time. Job complete.

On arrival verified complaint of unit not shutting door completely. Customer states slight bump of the door and it falls open enough to disengage the latch switch. On inspection for hing spring is soft and will need to be replaced. Ordering left W11700313 and right hinge W11699927. Rescheduled for 6/11; ordrng 1 W11700313 (Left hinge) and 1 W11699927 (Right hinge)

JBRFR30IGX00 Arrived on site to replaced ordered parts. Replaced control per techline recommendation . Powered unit back on and compressor kicked on right away. Set temperature to recommended. Unit is now functioning as designed. No water leaks present at this time. W11306696 control

On arrival verfied complaint of unit not lighting. Had customer show me usage of the unit and customer would spin past the igniter at times causing failed ignition. Advised customer to turn knob to the ignition point and then adjust to desired temp. Checked all valves and they are currently functioning as designed. Job complete no gas leaks detected. No parts installed.

"Arrived on site for refrigerator not cooling, upon arrival found dye around evap coil, Precooler lokring, and drip pan. Found unit has sealed system leak. Ordering W11546692 evap, W11580057 compressor, WPW10143759 uv drier, W10913906 access valve, W11678305 Precooler. Office to reschedule once availability of parts is known; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W11678305 (Precooler)"

Arrived on site for washer showing f7e1. Upon arrival confirmed issue and found capacitor broken. Replaced it w11395618. Found washer working as designed with no leaks. Call complete

Arrived onsite for unit operating with Mia wiring error code f9e0 following a power outage blip. Started diagnostics by resetting power with 5 minute rest. Unit is now operating as designed. Reset resolved all symptoms. No parts.

Arrived on site for refrigerator not making ice. Upon arrival found valve to ice maker not opening up. Tried replacing valve w11535162 and control w11533213. Found same results and found harness failure at valve. Ordering W10871610 harness and rescheduled customer for 06/13/24; ordrng 1 W10871610 (Harness)

"MED7230HC3 Arrived on site to replace ordered part. Upon arrival, found new part in the box to be damaged. Ordering another W11413567 panel control. Customer agreed to reschedule June 12th. ; schdld next appmnt for 6/12 WED !"

Arrived on site to test unit for fan continue to run after the heat something in the microwave till the open the door. Advised customer that the unit will keep the fan running until the customer openes the door to make sure they get the food out. Unit working as designed job complete no parts used.

"Arrived onsite and found unit with selector frozen unable to select cycles. Did not find any other corroborating evidence of a secondary issue. Replaced the console and selector is still frozen to normal and the main control will be needed to complete the repair, returning with other parts to be used at returning technician discretion. Diagnosed airborne moisture induced control failure. W11120178; ordrng 1 W11400681 (Control)"

"KGRS505XWH04 Arrived on site to replace ordered parts. Upon part replacement, the hardware from the burner head to the orifice holder or the top left and fright burners were rusted and the middle orifice holder assembly was compromised due to heavy grease. On the parts breakdown, the parts are revised and parts cannot be ordered to fix unit entirely. Called WP techline and spoke with Art #SR 7739234528 and advised customer to provide SR # to extended warranty company for an accommodation. WPW10406243 burner, WPW10336094 burner, WP3368921 burner screw, WPW10406797 burner, WPW10273133 orifice ; ordrng 1 W10336331 (Cooktop (white)) and 1 WPW10333445 (Mid burner base) and 1 WPW10171140 (Mid burner cap (black))"

"Arrived on site for not operating and giving code F2-E1, upon arrival,ran diagnostics and get error code F2-E1 stuck key. Need to replace console. Replaced console W11600651. Test unit by preheating oven to 350. Unit preheated correctly. Unit is operating as designed. Job complete"

Arrived onsite and found unit operating with failed defrost function. Unit had been thawed. Accessed defrost heater and found molex completely disconnected shorting the function. Repaired by connecting heater molex to supply harness. All checks good. No parts.

"Arrived on site for microwave needing chamber, upon arrival installed part wpw10571554. Found unit still not heating in convection mode. Called techline and reported findings Sr#7739238721. Found no physical damage to wiring but ran tests with techline and determined a wiring issue was causing failure, ordering and rescheduled customer for 06/17/24 W11302364 main harness, ; ordrng 1 W11302364 (Harness)"

"Arrived on site to test unit for not draining. Tested unit found plug on garbage disposal has not been knocked out. Removed plug, unit is now draining. When trying to enter diagnostics found buttons not responsive. Replaced control (W11683481) and tested unit, buttons now respond and all components are engaging properly. Unit is running as designed, no leaks detected, job complete."

"Arrived onsite for squealing noise and determined unit would benefit from the repair kit. Replaced repair kit parts. All checks good. Unit is now in good working order, advised customer on repair. 4392065"

Arrived on site with nameplate. Replaced nameplate and then customer said door were not even. Slide from wall. Used hinge adjustment and leveled doors. Call complete.

Arrived onsite for a refrigerator making drilling noises. I found the damper control making the noise the customer was describing. I replaced the damper and the unit is quiet and sounds normal now when opening and closing. The customer showed me one of the RC door bins where the stainless metal band is coming off. Ordering W11706640 bin. Office to RS. INSTALLED WPW10196393 DAMPER.; O-emld tckt

"Arrived on site to test unit for crackling sound. Customer stated when she was heating food up unit started to make crackling or popping sounds. Tested unit by heating up cup of water, after two minutes there has been no crackling and water has heat up. Due to intermittent issue, replaced diode (W11256462) as precautionary. Unit is running as designed, job complete."

"Arrived on site for washer making a squeak noise every once in awhile . Found belt slipping on pulley at start of wash spin . Replaced belt and cam . W10721967 W11239857, Reran calibration and diagnostic wash test . All sounding normal. No water leaks detected at time of service . Job complete"

Arrived on site to test unit for tripping breaker. Found light socket was damaged and needs replaced. Also found with dryer disconnected breaker will not reset. Advised contractor breaker needs to be replaced. Office to reschedule pending breaker repair. No parts replaced at this time. ; ordrng 1 WP22002263 (Bulb) and 1 W11222979 (Light socket)

"Arrived on site with new valve. Removed panel. Replaced water valve. Reassembled and ran service diagnostics, all components. Pass call complete. W11165546"

"Arrived on site ,replaced heater and harness . Powered unit up .all checking normal. Advised to wait about 48 hrs before food is put in . Recommend to put beverages in . No water leaks detected at time of service . Job complete"

Arrived on site to test unit for frost build up in FC. Found ice bin was not set in properly. Also found lower storage bin was sticking too far out due to rack being behind it. Both ice bin and storage bin were preventing FC door from closing. Set bin and installed rack to proper location. Gaskets now sealing as designed. Advised customer to unplug unit and allow to naturally thaw for at a minimum of 24hrs with FC door open to remove excessive build up on evap. No parts replaced at this time. Job complete.

Arrived on site to diagnose refrigerator with a water line issue. Examined unit and found the ice maker fill Tube line was broken off at the fitting at the back of the cabinet. Ordering new clamp and line to resolve. Office to schedule ; ordrng 1 W10357069 (Water Tube) and 1 W10861184 (Hose Clamp) and 2 WP2198677 (1/4 inch coupler)s

"Arrived on site to inspect unit for not turning on, has power. Upon closer inspection found no stored error codes ran diagnostic cycle just fine started and stopped multiple loads could not replicate issue. Did find missing holes in basket. Ordering basket, WILL REPLACE CONTROL AND BASKET ON RETURN VISIT. Office to reschedule. NO PARTS USED; used 1 W11513244 (Basket) from stock"

"Arrived on site for unit condensating. Upon arrival inspected and found dryer glass door covered in condensation as well as the drum dripping inside. Inspected unit and unit does not have steam function or water supply. The amount of condensation is building up due to the door being closed, external temperatures with high humidity and the internal home temperature set to 70?. Advised customer to leave door open for circulation and possibly bumping up the home thermostat. Unit is functioning properly. Job complete"

"Arrived on site to inspect refrigerator gaskets. Upon further inspection, I found the right RC door gasket badly torn all the way down and the left RC door,gasket torn at the bottom corner (photos). I removed and replaced the gaskets and used my heat gun to shape the gaskets. Tested the doors and found the gaskets are sealing properly. Unit is operating as designed, job completed. W10830055x2"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the deli harness, evaporator, fan, assembly, main control, and high-voltage board. I reassembled the unit and tested it. I found the unit working and operating as designed. Call complete."

"Bldge 27 apt 294Arrived on site for moisture issue. Found ice build up and moisture in fresh food section,found freezer gaskets not sealing to cabinet on freezer and fresh food door,remolded gaskets checked door seals good. No parts used"

Arrived on site to test unit for unit not drying. Test unit found no error codes. Test heating element and element is turning on. Advised tenant to use rinse aid to help with glasses and silver wear drying cycle. Job complete. No parts used.

On arrival verified complaint of condensation on vertical mullion. Installed insulation in the ice maker housing per TL instructions. Once installed I dried up any condensation I found. Advised customer to monitor unit. Job complete. Installed w10749467

Arrived on site for a refrigerator that is making a knocking sound. Inspected unit and work area. The customer advised that the unit makes the sound fairly frequently and especially happens when you open and close the refrigerator doors. I did confirm the customer complaint and found the issue coming from the damper control. Ordering the damper control and rescheduled the customer to 6/11.; ordrng 1 WPW10479155 (Damper control)

"Arrived on site to diagnose cooktop with issues with grates. Customer showed me that things slant to the right on the right most grate. Replaced grate and found the replacement was level, old grate had a slight warp to it. Unit working as designed. Parts used - W11503036"

Arrived on site to test unit for not washing. Found error f4e3(wash motor). Replaced wash motor assembly(W11025157). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site for panel not holding the correct time. Found unit is no longer under warranty. Advised customer of diagnostics fee and customer did not want to pay. Advised to call customer service.

Arrived on site to inspect unit for clicking loud but not agitating. Upon closer inspection found error codes f0e2. Contacted tech line due to same issue reoccurring. Per tech line could be due to over torching locking nut or holes punched through basket SR#7739238674 found holes missing in tub will order basket and return. Office to reschedule. NO PARTS USED; ordrng 1 W11513243 (Basket)

"Arrived on site for noise issues. Upon arrival, customer states that has not heard noise in several days. Unit is currently operating with correct temperatures. Ran diagnostics to force all components evap fan, condenser fan, compressor, icemaker, and damper. Cannot duplicate any noise issues. All current noises are normal. Customer will record sound if issues continue. Job complete. No parts needed at this time"

"Arrived on site to test unit for panel issues. Tested unit found that only half of the touchscreen works. Dont have parts required, will need to order door assembly for return visit. Ordering part, no parts installed, rescheduled for 06/14.; ordrng 1 W11701946 (Door assembly/ Panel UI)"

Arrived on site to test unit for ice cubes falling out after dispensing is done. Found dispenser door in ice bin would randomly hold a piece of ice and fall out. Advised customer no way to change the design of dispensing function. No leaks detected. Job complete.

"Arrived on site to inspect unit for not heating properly and intermittent display. Upon arrival customer stated unit would get stuck on a count down time but not count down. Found console causing all display issues. Replaced console, tested unit , unit is running as intended. Job complete. USED W11297728"

"Arrived on site , replaced upper and lower washer harness. W11331662, W11417071. Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at time of service . Job complete."

"WOD51EC0HS20 Arrived to inspect heating issue. The customer advised the unit would actually heat in the lower chamber when the upper was selected intermittently. The customers husband may have also witnessed some type of sparking, prior to this issue happening. On initial test I could not recreate the issue and then removed for inspection. I found no internal wiring or other electrical and electronic issues. Inspecting the junction connection, I found all four wire nuts were only finger tight. I corrected the issue and tested. The unit operated as designed."

Arrived onsite and found unit operating with failed control presenting with unresponsive/irregular console. Unable to make selections consistently. Replaced the control. Unit is now operating as designed. All checks good. W11683481

Arrived on site to test unit for condensation on FC door gasket. Recommend placing foam stripping behind gasket. Also recommend damper replacement. Office to reschedule. ; ordrng 2 W11159728 (Foam strip)s

"Arrived onsite to replace failed drum and supports. Replaced drum and used repair kit to replace supply, idler and belt. Tested and unit is functioning properly. Job complete. Used 4392067, w10545923."

"Arrived on site to inspect unit for not spinning. Upon closer inspection found drum spinning in diagnostic mode but shook excessively asked customer what complaint is, stated clothes still wet at end of cycle. Found holes not punched through and uniform in basket will need to order basket and return. Office to reschedule. ; ordrng 1 W11172199 (Basket)"

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump assembly and tested, unit is now running as designed, no leaks detected job complete installed W11613570"

Arrived on site for led failure Special Project S84638 - W11632139. Arrived on site and customer pointed out how ice maker continues to make ice even when full and ice overfills out of container. Inspected unit and found failed ice shutoff extension. Ordering icemaker and shut off extension. Also returning with LEDs to replace all together and only disassemble FC door and drawers once. Office to reschedule ; ordrng 1 W11397192 (Icemaker) and 1 W11215550 (Ice maker shit off extension)

"Arrived on site for ice build up on left side of freezer,adjusted freezer door remolded gasket checked seal good."

"Arrived on site for door not locking. Ran diagnostics and found no errors. Unit did not agitate nor spin. Motor just hummed. Now showing. F7e1. Inspected underneath and found capacitor hanging. Attempted to reposition and found screw threaded.used different screw and still unable to secure. Evidence of oil. Found agitator loose, Will need gearcase, capacitor, agitator, actuator, cam and belt. Reset for wed am. Customer wants sooner service. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"

KMLS311HSS6 Arrived to install previously diagnosed and ordered part. I removed and replaced the left side panel and tested. The unit regained all functions and operated as designed.

Arrived onsite and made adjustment to door seal for a moisture condensation leak at the end of the cycle and explained a replicated one time chirp on first start up from a priming o ring on the sump. All checks good. Unit is now operating as designed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the oven wire harness and control and tested the unit. I found the unit working and operating as designed. Call complete.

"WOS31ES0JS20 Arrived to inspect temperature issues. There was no offset induced and I found that the unit has the Rapid Preheat for single rack only and I advised the customer on the feature and provided instruction and explanation for utilizing the Standard Preheat for multi rack. The unit claimed preheat at 380 and then cycled. 322, 379 and the average was 350.5, well within MFG specifications. Operational test good."

"Arrived on site for fridge temps above normal. Ran temp checks fresh 54, fz 29 . Compressor is making buzzing noise . Pulling 3-5 amps . Weak frost on evap. ; ordrng 1 W10780378 (Compressor) and 1 WPW10239732 (Evaporator)"

Arrived on site for washer not sensing and going into wash cycle . Found small amount of oil and slider have failed . Ordering gearcase slider and clutch . Set return 6/8 . No parts installed ; ordrng 1 W11449841 (Gearcase)

Arrived on site for oven Making a dog whimpering noise. Everything working as designed. Noise is the metal expanding as it heats. This one does sound like a dog crying however. Called Techline. Advised of findings. Confirmed unit can make a squeak noise amount other noises as it heats. As it is used it should dissipate. With element functional no repairs recommended. File 7739233677. Call complete. No parts

"Arrived on site for dishwasher not heating, lots of spots and water droplets.mfound f7e1, f8e2. Reset codes. Ran diagnostics. All components passed test. Heating element pulls 6 amps. Water and motor working. Found rinse aid not being used, advised it must be on these newer units for it to dry properly. Customer had a sample bag. Advised when and how to fill. Call complete. No parts."

Arrived on site to replace previously diagnosed control board. Control sent with is not the correct control. We control is missing connections for smart connectivity. Spoke with service management and not confident a good repair can be made with incorrect part references.

"On arrival verified complaint of unit making noise and having abnormal flame, visual inspection of burners show no damage and all flames are normal. Ran center burner for awhile as it was the main complaint and had no abnormal flames or function. All burners are working at this time. No gas leaks detected during service. Job complete"

Arrived on site to diagnose microwave oven combo with issues of microwave door not fully closing / triggering interlocks. Made minor adjustments to hinge and also found right interlock loose. Replaced right interlock and verified proper function. Repair completed. Parts used - W11033422.

"Arrived on site for dryer making noise. Confirmed noise is coming from blower. Removed top panel and front panel. Blower does not separate from motor and still spins freezing. Ordering motor, blowers and kit. Reset for wed pm. On. Same time if possible. ; ordrng 1 W11549461 (Motor) and 1 4392067 (Kit)"

"Arrived on site for washer making noise. Found no errors. Ran diagnostics and found actuator made loud noise, evidence of flakes from belt. Removed cam and confirmed black oil leaking from gearcase. Removed agitator and found signs of teeth rusting. Replaced washplate, gearcase, belt, splutch and actuator. Recalibrated. Verified operation. Call complete. W11449840, W11481722, W11239857, W10721967, W10752283"