Service History 47

We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Kayman
Job Details: 07/23/2021
Arrived onsite for microwave leaking air from the top vent. Upon inspection I found a small amount of air coming out of the top vent of the unit when the fan is activated. I can hear the damper open and close as designed. I used a piece of paper and confirmed suction at the grease filter. I advised that it is somewhat common for small amounts of air to blow out of the front. while the fan is engaged. No repairs needed at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM02
Near Austin, TX 78721
Scott
Job Details: 07/23/2021
"Arrived on site for no ice . Ran harvest IM would turn for a bit but then stop, could get valve to activate . Ordering icemaker . No water leaks detected at time of service. Call to set return ; ordrng 1 W10884390 (Ice maker)"
We serviced a
WHIRLPOOL DRYER
Model WFC8090GX0
Near Austin, TX 78737
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of unit not drying and giving fan motor error code. Called techline, found NTC sensor open, techline also wanted me to order main control just in case of voltage back feed. Ordering control and sensor. ; ordrng 1 W11269200 (NTC sensor) and 1 W11243686 (Main control) and 1 Cnote (Office to reschedule)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Dale, TX 78616
Noah D
Job Details: 07/23/2021
"Arrived on site to inspect washer for always draining, upon inspection found the unit draining, canceled drain and tested, the unit would siphon water out due to stand pipe placement, spoke with tech line and was told to have customer raise standpipe. Complete Sr # 7731323523"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Lockhart, TX 78644
Leonardo
Job Details: 07/23/2021
Arrived on site to test unit for cabinets getting hot. Called Techline and let Techline you cant use infer red Testers. Customer using the under red meter. Per Techlinethe cabinet can get put to 190?. Job complete. File#7731327567
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW03
Near Austin, TX 78735
Kevin
Job Details: 07/23/2021
"Arrived on site and inspected washer and found no saved error codes, ran a diagnostic cycle and Everything checks good. Removed washer from installation and found it is not rocking. Raised right front foot until the washer is level, inspected all interior components and did not find any damage. Noise customer is experiencing is likely due to washers age and installation spacing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David
Job Details: 07/23/2021
"Arrived on site to follow up on sealed system failure. Found flat unit on arrival, 0 psi pressure. Removed evaporator in RC and replaced, along with Dryer and Compressor. Verified unit holding vacuum. On charge found restriction in dryer line. Cut out bent section and installed new dryer. Charged to 5.5 oz and verified proper pressures. Let unit sit and verified 54 psi equalized pressure. Ran unit and verified proper frost pattern. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/23/2021
Placed in diagnostics and ran ice maker harvest. Test went straight to motor failure error. Removed ice maker and installed new ice maker. Ran ice maker harvest and passed. Ran water fill test and it filled as designed. Job completed.
We serviced a
GE DISHWASHER
Model GDT535PSJ2SS
Near Georgetown, TX 78628
Tommy
Job Details: 07/23/2021
"Arrived onsite for dishwasher not operating. Upon arrival found unit flood switch thermistor damaged unit control wiring damaged and control damaged.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Cedar Park, TX 78613
David
Job Details: 07/23/2021
Arrived on site to diagnose oven that home inspector said was too warm and averaging around 380+. Ran unit and calibrated. Found temperature swings were about 20 degrees too high. Calibrated to -20. Retested and found unit averaging 350. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Kyle, TX 78640
Leonardo
Job Details: 07/23/2021
Arrived on site to test unit for unit leaving white spot. Test unit and found customer using powder soap and using to much. Advised customer to use pods job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Manchaca, TX 78652
Kevin
Job Details: 07/23/2021
"Arrived on site and inspected refrigerator and found ice behind fresh food evaporator cover., Fan blade for ice boxes are so noisy and likely hitting ice behind freezer evaporator cover. Test 128 shows software version 700. evaporator cover, ice box fan motor, and freezer Thermistor should be replaced freezer evap cover W11394920, ice box fan W11407678, fresh food evap cover W11395558
We serviced a
WHIRLPOOL VENTHOOD
Model UXL6036YSS0
Near Austin, TX 78738
Brandon
Job Details: 07/23/2021
"Arrived on site to replace switch and housing, after replacing parts, unit tested good.
We serviced a
JENN-AIR RANGE
Model JDRP548HM00
Near Lakeway, TX 78738
Leonardo
Job Details: 07/23/2021
Arrived on site to replaced clips. Replaced clips test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78704
Jacob
Job Details: 07/23/2021
Arrived onsite for unit not cooling. Unit was on but not cooling. Nothing would turn on. Turned the unit to the off position and turned unit to recommend setting. Unit started working with no issues. Wait a while to see if unit started to cool. Felt colder temperatures after 15min. Let customer know to allow the unit the weekend to cool. No other issues at this time. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Austin, TX 78704
Jacob
Job Details: 07/23/2021
Arrived onsite to replace UI control. Customer had one shipped to her house from the factory. Went ahead and and changed out the part with control they had on hand. Replaced part. Turned unit in. UI panel light up. No issues at this time. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near San Marcos, TX 78666
Andrew
Job Details: 07/23/2021
"Arrived on site to test unit for loose knob. Found far right bezels adhesive was not good. Replaced bezel, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Pflugerville, TX 78660
Wesley
Job Details: 07/23/2021
"Arrived onsite and replaced mag, cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM03
Near Austin, TX 78741
Kevin
Job Details: 07/23/2021
"Arrived on site and replaced fresh food door diagnosed by previous technician, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 07/23/2021
"Arrived on site for a refrigerator with some LED lights out. Upon arrival the customer had the top back left light out in the RC. He also stated the FC light will flicker sometimes, and so will some in the RC. I gained access to the control and checked the voltage going to the lights. From P10-1 to P10-2 for the FC lights I found 19VDC (it should be 20VDC). From P10-4 to P10-5 for the RC lights I was getting 11.5VDC (it should be 13VDC). This indicates a faulty control not sending the proper voltage to the LED modules. I installed a new control. I then found all lights working as designed and on.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78725
Scott
Job Details: 07/23/2021
Arrived on site for soap stains on cloths . Found agitated failed . Replaced actuator. Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/23/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice properly. Found refrigerator not leveled causing ice to clump abnormally. Leveled unit properly and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS09
Near Briarcliff, TX 78669
Brandon
Job Details: 07/23/2021
"Arrived on site for customer complaint of door not staying closed, found switches were not activating. Ordering switch harness. ; ordrng 1 W11449277 (Interlock harness) and 1 Cnote (Office to reschedule)"
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Austin, TX 78756
Jacob
Job Details: 07/23/2021
Arrived onsite for unit Tripping the breaker when in use. Tested the unit and the unit shut off tripping the breaker at 170 degrees. Turned breaker back on and tested the unit once again and unit did get up to 350 with no issues. Couldnt not get the unit to trip the breaker again. Spoke with PR to help diagnose. Let customer know that what they be having issues with could be the breaker it self or the plug and a electrician will need to be contacted about fixing the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Manor, TX 78653
Matthew
Job Details: 07/23/2021
Arrived onsite for refrigerator icemaker not making ice. Upon inspection found ice maker non responsive. Replaced ice maker but did not correct the issue. Tested voltage and appears to be a short in the harness. Need icemaker kit with harness. Ordering part. Also found ice maker had frozen fill cup. Returning with fill tube and valve just in case. Will determine if needed on revisit if symptoms persist . Office to reschedule ; ordrng 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Wesley
Job Details: 07/23/2021
Arrived onsite and installed mastic on evaporator hi side to reduce noise during compressor running. All checks good. Advised Customer that noises are normal and all is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78744
Kevin
Job Details: 07/23/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostics and didnt find any excessive noise, ran automatic test cycle and it didnt make any excessive noise. Examined Gearcase assembly and didnt find any issues. Could not duplicate tenant experience during service requested that they take a video close to the washer if they heard the noise again to assist in diagnosis, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Leander, TX 78641
Kayman
Job Details: 07/23/2021
Arrived onsite for dryer not heating. I inspected the terminal block and confirmed good voltage coming into the unit. I accessed the heater element and it showed open. I removed the element and found a break in the coils. I replaced the element and re assembled the unit. I tested the unit and it is working as designed at this time. I also checked the vent with my vent tester and it showed good air flow. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Tommy
Job Details: 07/23/2021
Arrived onsite for microwave fan making loud noise. Upon arrival found unit motor fan extremely loud and damaged. Ordering new motor fan. Customer requested two man.; ordrng 1 W11441128 (Motor fan)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78633
Tommy
Job Details: 07/23/2021
Arrived onsite for oven not broiling . Upon arrival found unit is operating as designed spoke with customer on broil use. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS00
Near Georgetown, TX 78633
Tommy
Job Details: 07/23/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced filter head and found filter was also needed.Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near New Braunfels, TX 78132
Andrew
Job Details: 07/23/2021
"Arrived on site to test unit for excessive shaking. Found error codes f0e5(off balance) and f0e7(load detected while in clean washer cycle). Found unit was unleveled and leaning to the right side. Leveled unit, tested, unit tested good. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Austin, TX 78704
Jacob
Job Details: 07/23/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. The new water paddle had an issue and was sticking. Put on original part. Need to re order water paddle. Office to reschedule ; ordrng 2 W10792148 (Water pad)s and 1 W10792148 (Water pad)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AB00
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/23/2021
Arrived on site to install previously diagnosed parts. Removed inverter and installed new inverter. Tested microwave and error code still came on. Reinstalled original inverter and removed magnetron then installed new magnetron. Tested microwave and it is heating as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Justin
Job Details: 07/23/2021
"Arrived on site for a wall oven screen not being able to be unlocked. Upon arrival I tested the console and found it not responding properly. This indicates a possible control or console problem. I could not get the unit into diagnostics mode. Resetting and cycling the power at the breaker did not change anything either. ; ordrng 1 W11296171 (Console)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 07/23/2021
Arrived onsite and found unit with sharp door edges. Ordering replacement door to prevent safety issue.; ordrng 1 W11176456 (Oven door)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Buda, TX 78610
Robert
Job Details: 07/23/2021
Arrived on job to replace previously diagnosed part. Found the only part need was the slider. Replaced slider and test washer spin cycle working. Returned previously ordered part.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Dripping Springs, TX 78620
Robert
Job Details: 07/23/2021
Arrived on job for complaints of microwave turning on by itself. Read test and found the thermostat for fan override working properly.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JZ1
Near Dripping Springs, TX 78620
Robert
Job Details: 07/23/2021
Arrived on job to replace console damaged. After replacement customer inspected.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Georgetown, TX 78626
Lou
Job Details: 07/23/2021
"Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I found the dispenser door not functioning properly. I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Using my multimeter, I tested amp draw at the black wire on the junction box and found the element within range, but at the lower end of amp readings (7.1amps). I found the motor failed to come on as well. I removed the outer door panel and tested the element at the control and found 14ohms. Also found the harness connector to the motor not plugged in. Plugged the connector in and retested and the sump/motor assembly is operating as designed. No water leaks observed during service.; ordrng 1 W10861000 (Dispenser) and 1 W10703867 (Element) and 1 W10906430 (Makn control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78752
Matthew
Job Details: 07/23/2021
Arrived onsite for dryer turning off prematurely. Upon inspection found unit to be operational. Put unit in diagnostics and found no stored error codes. Ran diagnostics test and all passed. Customer is having issues in sensing dry. Loading and clothes mix to contact sensor bar is the issue. Set to timed dry and has no issues. Unit is functioning properly .
We serviced a
GE DISHWASHER
Model GDF520PSJ6SS
Near Jarrell, TX 76537
Tyler
Job Details: 07/23/2021
Arrived on site for dishwasher not turning on. Upon arrival I inspected outlet and found 120 solid connection. After dropping main control I found service led rapid firing with no stops indicating a failed software in main control. Need to return with WD21X25736 to complete repairs. ; ordrng 1 WD21X25736 (Main control)
We serviced a
KENMORE REFRIGERATOR
Model 253.6008241
Near Austin, TX 78723
Scott
Job Details: 07/23/2021
"Arrived on site for fridge making loud noise . Found condenser fan blade broken . Ordering fan blade . ; ordrng 1 242219302 (Fan blade)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cedar Park, TX 78613
David
Job Details: 07/23/2021
"Arrived on site to Diagnose washer with lid lock issue. On arrival customer showed me the lid lock had gotten stuck and broken off when the lid was opened. Ordering lock, strike and bezel to resolve. Office to schedule when we receive parts. Also ordering Control due to unit wiring being severed on the lock so I cant test it. ; ordrng 1 W11457841 (Strike) and 1 W11545554 (Bezel) and 1 W11394572 (Lid Lock) and 1 W11543997 (Control)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78745
Kevin
Job Details: 07/23/2021
Arrived on site and inspect the dryer and found cut off has failed. Found airflow is restricted because installation team used a flexible vent hose that is crushed when dryer is pushed back. With vent hose removed Airflow measures good. replaced cut off and recommended to homeowner that flexible vent hose be swapped out for a rigid vent hose. Job complete took pictures
We serviced a
UNKNOWN REFRIGERATOR
Model Gshf5kgxgcww
Near Georgetown, TX 78628
Lou
Job Details: 07/23/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that ice maker and water dispenser dont work. I found the ice maker on and found one of the tines jammed against the fill tube chute. Adjusted the chute and the ice maker continued to harvest but no water was dispensed. Tested the water dispenser and some water came out and then the stream went to a trickle. I removed the water filter and tested with my bypass installed and got same results. Due to the noise the ice maker motor is making now and the water not dispensing, I recommend replacing the ice make air and filter head.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near New Braunfels, TX 78130
Andrew
Job Details: 07/23/2021
Arrived on site to test unit for acting erratically. Found door was separating on top causing moisture to enter control and act erratic. Needing new door to fix issue. Office to reschedule. ; ordrng 1 W11188093 (Door)
We serviced a
WHIRLPOOL DRYER
Model WED4850BW0
Near Austin, TX 78750
David
Job Details: 07/23/2021
"Arrived on site to diagnose dryer that is not running the motor. Unit is heating, but drum is not spinning. Found motor has fused switch and has failed. . Replaced motor and ran unit. Verified all is working as designed. Advised customer to replace the vent on the outside, as there is no flapper and its starting to clog with lint.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Lou
Job Details: 07/23/2021
"Arrived on site to inspect refrigerator pantry drawer not closing properly. Upon further inspection, I found the left pantry drawer not closing as designed. I found that the rail has separated and will need to be replaced. Also found the RC evap drip pan badly bowed. I am ordering the left rail assembly and the right rail assembly, along with CNOTE-4 SHIMS and CNOTE-LSO PER CUSTOMER REQUEST/TRAINING. No water leaks observed during service.; ordrng 1 W11397195 (Left rail) and 1 W11409809 (Right rail) and 1 CNOTE (LSO FOR TRAINING) and 4 CNOTE (SHIMS)s and 1 CNOTE (LSO PER CUSTOMER REQUEST /TRAINING)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Hillsboro, TX 76645
Jonathan
Job Details: 07/23/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found two of the compressor nut screws and a piece of the low side access port cut off and re-soldered sitting on the floor of the unit. Went to discharge the unit and found the unit without refrigerant. Cut off the cap tube at the drier and found what appeared to be a burnout on the unit. I called Whirlpool Techline and spoke to Bruce SR# 7731325398.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEM00
Near Georgetown, TX 78626
Jimmy J.
Job Details: 07/23/2021
"Arrived on site to install previously diagnosed parts. Removed ice maker and ice box fan and installed new ice maker and ice box fan. Customer showed me how the replace filter light was coming on and off. Once LED cover was removed I found the connector to the filter switch was not connected and tucked underneath the valve mount housing. Once connector for filter switch was connected the replace filter light remained off. Explained to customer they will need to dump any ice it produces until this evening, then they can use the new ice it produces afterwards. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Justin
Job Details: 07/23/2021
Arrived on site for a dishwasher leaking. Upon arrival the customer stated it looked like the leak was coming from the diverter area. They also informed me their upper rack right side adjuster was broken. I put the unit into diagnostics mode and found stored error codes F9E1 for diverter cannot find home position and F2E1 for stuck key. I then ran a test cycle and found the unit leaking from the diverter. I stopped the cycle to prevent leaking any further onto the floor. Upon further inspection I found the left side adjuster broke at the wheel.
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Pflugerville, TX 78660
Wesley
Job Details: 07/23/2021
Arrived onsite for f20 error. Cleared airtrap. Reset unit and advised to regulate soap being used in washers. Also was asked to recalibrate charge to $1 per cycle. No parts needed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Leonardo
Job Details: 07/23/2021
Arrived on site to replace board. Replaced board test unit and unit test good. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/23/2021
Arrived on site to diagnose a washer that is shaking abnormally during spin. Found suspension worn out and replaced suspension rods. Also noted hub worn and washplate siezed. Wash plate will need to be broken off gearcase and both parts will need to be replaced to complete repairs.; ordrng 1 W10528947 (Hub) and 1 W10752283 (Washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Scott
Job Details: 07/23/2021
Arrived on site . Replaced door and badge . No water leaks detected at time of service. Job complete .
We serviced a
UNKNOWN UNKNOWN
Model VAN NISSAN
Near Austin, TX 78751
Matthew
Job Details: 07/23/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Georgetown, TX 78626
Tommy
Job Details: 07/22/2021
Arrived onsite dishwasher not getting rid of soap. Upon arrival found unit wash motor damaged and not active. Replaced sump and proceeded to test unit is now operating as designed. No leaks detected during service. Recommended that client use vegetable oil wash to clear out over abundance of soap suds. Job Completed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Andrew
Job Details: 07/22/2021
Arrived on site to test unit for no power. Found breaker was tripped. Tried resetting breaker and it would instantly trip. Found no breaks in unit harness TOD tested good. Finally was able to get breaker to stay on and voltage was good but tripped on its own after about 1min. Recommend having electrician check outlet and breaker. Found no issues with unit its self. Unable to test with load as no voltage available.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Elgin, TX 78621
Matthew
Job Details: 07/22/2021
"Arrived onsite for range not functioning. Upon arrival inspected wiring harness but was in good condition. Checked voltage at block and found issues with incoming voltage. Across L1 and L2 243 vac, L1to neutral 243 and L2 to neutral was 0 vac. Notified customer that she must seek an electrician to correct issue. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Lakeway, TX 78734
Luis
Job Details: 07/22/2021
"Arrived on site for thin ice and too much ice. Ran diagnostics found faulty bin thermistor,water not filling reservoir correctly. Replaced bin thermistor and valve ran diagnostics good water flow to reservoir and filled reservoir. used 1 WPW10511923 (Thermistor), and 1 W10897719 (Valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHB00
Near Buda, TX 78610
Kevin
Job Details: 07/22/2021
"Arrived on site and replaced control board and dispenser motor diagnosed on previous visit. After replacement ice is now dispensing properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model GY399LXUS03
Near Killeen, TX 76542
Al
Job Details: 07/22/2021
Arrived on site to inspect membrane buttons not working. Confirmed there were at least 3 buttons not working. Attempted to replace the membrane and found the connector from the membrane to the control was extremely loose. Unit will also require a control and authorization. Returning with the membrane. Needs more work. Office to schedule return services ; ordrng 1 WP8507P392-60 (CNTRL-ELEC)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 07/22/2021
"Arrived on site and found control panel is unresponsive. Reset connection to control board and it is now working properly. Ran a diagnostic cycle to confirm correct operation, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDH03
Near Austin, TX 78729
David
Job Details: 07/22/2021
"Arrived on site to diagnose stuck water filter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325DAB02
Near Jarrell, TX 76537
Tyler
Job Details: 07/22/2021
(CH) Arrived on site for icemaker dripping and making big ice. Upon arrival found mounting screw positioned wrong and unit was not level and leaning forward. I repositioned the icemaker properly and leveled the unit. After leveling I found the icemaker holding water and I could not force the drip to come back.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 07/22/2021
Arrived on site to test unit for door locked. Test unit and found latch stuck in closed position. Unlocked unit test unit and unit test good job complete.
We serviced a
KENMORE DRYER
Model 110.6092299
Near Austin, TX 78753
Scott
Job Details: 07/22/2021
Add on Arrived on site for another appliance service call. Dryer is not heating up. Found high limit failed . Replaced high limit with truck stock cut off kit . Ran unit . Unit is heating up. Recommended for customer to have vent cleaned . No lint build up at time of service. Job complete
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78733
Kevin
Job Details: 07/22/2021
"Arrived on site and replaced Motor diagnosed on previous visit, after replacement dryer is operating properly, job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/22/2021
Arrived on site to test unit for no ice production. Ran diagnostics and found unit working good. Ran fast ice cycle and unit produced three full sheets of ice. Found pressures correct. No signs of any refrigerant leaks. Replaced bin thermistor as a precautionary. Advised customer to monitor and if issue persists recommend replacing evaporator. Job complete.
We serviced a
AMANA WASHER
Model NFW7300WW00
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/22/2021
Arrived on site to test unit for doing random things on its own. Ran diagnostics cycle and unit would not complete auto diagnostics. Needing control to fix issue. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near New Braunfels, TX 78130
Noah D
Job Details: 07/22/2021
"Arrived on site to inspect unit for not dispensing water or ice, upon inspection found the units valve wAs not opening, replaced both valves and tested. All functions returned and water worked. Complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Braunfels, TX 78132
Noah D
Job Details: 07/22/2021
"Arrived on site to inspect unit for not operating, upon inspection found the unit was unresponsive at console, replaced console and tested, all functions returned. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/22/2021
"Arrived on site for WHEN PRESSING POWER BUTTON, TURNING THE KNOB, NO POWER IS SHOWN FROM THE DISPLAY. CHECKED OUTLET. Placed in diagnostics and got the same error code as prior tech last September, F6E2 / F6E3. I did not have the console with me today. I will return with the same parts and order the console W11112656 just in case. ; ordrng 1 W11112656 (Console)"
We serviced a
ELECTROLUX DISHWASHER
Model EI24ID81SS4A
Near Spring Branch, TX 78070
Andrew
Job Details: 07/22/2021
"Arrived on site to test unit for tripping breaker. Customer stated it was only happening when not set to rinse. Completely check unit and found no issues. Took a step back and started with basic diagnostics. Found white wires in junction box were burnt along with wire nut. Cut burnt wiring and installed new wire nut. Tested unit, unit is working as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near New Braunfels, TX 78130
Noah D
Job Details: 07/22/2021
"Arrived on site to inspect fridge for not dispensing ice, upon inspection found the unit was not hitting door switch correctly, tried to attach spacer with no success, realigned the chute and found no issues, tested multiple times. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB3
Near New Braunfels, TX 78130
Noah D
Job Details: 07/22/2021
We serviced a
LG WASHER
Model WT5101HW
Near Georgetown, TX 78626
Wesley
Job Details: 07/22/2021
"Arrived onsite and replaced water level switch and control to repair IE error and erratic function
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHB00
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/22/2021
"Arrived on site for Frig IM not making ice, Frig light dim and freezer LED light not working. Found freezer section had frost inside on top shelf / rack equivalent to door being left open for a period of time. This caused the door switch to become stuck in the off position not allowing it to switch open and turn on the light. Cleared away ice around switch and light lit up as designed. Inspected all four sides of freezer door gasket and all four sides are sealing and seated as designed when door is closed. Cleared ice off of rail to allow freezer door to open and close naturally. Found fridge led pack had one shorted led inside. Removed led pack and installed new led pack. All lights illuminating as designed. Removed ice maker and found fill tray frozen solid. Valve that supplies water to both water dispenser and ice maker is weeping water into the ice maker tray causing blocks of ice to form thus making the ice dispenser auger not turn as it should due to blocks of ice formed in ice tray. Same weeping valve is also leaking water underneath the ice bin causing blocks of ice. This makes it very difficult to remove the ice bin. Ordering valve W11043013 to return and complete the repair. NOTE: Call customer prior to arrival and ask that they remove all food items from the right side of the fridge to allow easy access to valve cover for valve replacement.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Belton, TX 76513
Tyler
Job Details: 07/22/2021
(CH) Arrived on site to give second opinion on sealed system diagnosis. Upon arrival customer stated they heard a popping noise every few minutes. Gained access to the compressor and confirmed the sound was the start device shutting on and off. I ohmed out and took an amp raw on the compressor and everything checked within specifications. I replaced the start device and found no issues with the operation of the compressor. I let the unit run for about 20 minutes and found no issues while it was operating. Call complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NS9B
Near Killeen, TX 76543
Al
Job Details: 07/22/2021
Arrived back on site for a recently serviced dishwasher. Customers complaint was the unit wasnt coming on. Confirmed the complaint and found the breaker panel is filled with GFCI and arch fault breakers. The one for the dishwasher was tripped and not providing power to the unit. Turned it back on and unit powered up and began operating properly. JOB COMPLETE
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Belton, TX 76513
Tyler
Job Details: 07/22/2021
"(CH) Arrived on site for washer not ending cycle. Upon arrival entered diagnostics and found the following F0e3 f7e0 f5e4 error codes. I ran the unit through a full diagnostics cycle and found all functions operating aside from a grinding noise coming from the unit during agitation. I checked the gearcase, clutch and slider and all appeared visibly undamaged indicating an internal gearcase failure. I ohmed out the valve thermistor and found that it is giving slightly sporadic resistance reading. .; ordrng 1 W11172234 (Valve assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Al
Job Details: 07/22/2021
"Arrived on back on site for unit ,thats been worked on several times recently, not dispensing water from the door. Put the unit into diagnostics test mode test 46 and unit dispensed, but wouldnt work unless it was in diagnostics mode. Due to this, I Called Whirlpool Tech Line and spoke with AUSTIN SR#7731318100. I was told to change the UI because it contributes directly to this issue. After calling whirlpool and changing the UI the unit now dispenses as designed to customers satisfaction. JOB COMPLETE"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2322MWJA
Near Whitney, TX 76692
Jonathan
Job Details: 07/22/2021
"Arrived on site for refrigerator that?s flashing high temperatures in her refrigerator and freezer sections. Inspected unit and work area. The customer advised that initially she had an issue with frost buildup around her evaporator but after they got the high temperature code on the refrigerator and freezer, the unit defrosted itself and seem to be holding temperature. Confirmed customers complaint and took temperatures of her refrigerator and freezer section. Found the refrigerator at 36?F in the freezer at -2?F. Spoke to SW and we ran through diagnostics on the unit. All tests ran as designed. She informed me that per the text sheet, if there?s an issue with high temperatures in the refrigerator or freezer sections and that issue clears itself up, the customer is supposed to press and hold the alert reset button to clear the code for the unit to stop flashing the high temp error. Relay the info over to the customer and watch the unit for 15 minutes to ensure the error code did not come back. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED9600TA1
Near Salado, TX 76571
Tyler
Job Details: 07/22/2021
(CH) Arrived on site to install previously diagnosed heating element. Upon arrival removed and replaced current heating element. After replacement ran the unit through a diagnostic test and found the unit heating as designed as well visually confirmed the entire heating element glowing. Call complete.
We serviced a
KENMORE VENTHOOD
Model UNKNOWN
Near Hillsboro, TX 76645
Jonathan
Job Details: 07/22/2021
Arrived on site for a vent hood that doesn?t have power. Inspected unit and work area. The customer stated that the model and serial tag was wiped off during a cleaning done prior and can not be read. Checked voltage going to the vent heard and found no power. Checked the breaker box for any breakers that might?ve tripped and did not find any breakers in the off position. Flipped off and on all kitchen breakers as the vent hood is not marked. Checked voltage again and still found no voltage. Advise customer she would need to contact an electrician to resolve power supply issues. Call complete.
We serviced a
KENMORE RANGE
Model 790.465734
Near Hillsboro, TX 76645
Jonathan
Job Details: 07/22/2021
Arrived on site for a range that has multiple burners not working properly. Inspected unit and work area. Confirmed customers complaint and found the far right in the far left infinite switch is not working properly. Replaced both and tested the unit. I did advise the customer that I would note the account but that the newly installed infinite switches were the correct subbed over parts. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2542VEB01
Near Hillsboro, TX 76645
Jonathan
Job Details: 07/22/2021
Arrived on site for a refrigerator that is not cooling intermittently. Inspected unit and working area. The customer advised that sometimes the refrigerator isn?t even on when the unit isn?t at proper temperature. I did ask the customer if they?ve been hearing a clicking sound due to hearing the compressor clicking on and off. She did advise that the compressor is making a clicking sound. Replaced a start device with the truck start start device and tested unit. The unit is now working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Waco, TX 76712
Jonathan
Job Details: 07/22/2021
"Arrived on site for a washing machine it?s still flashing an F2 E2 (HMI disconnected) error code. Inspected unit and work area. The customer advised that the unit is only doing this sporadically but it?s still happening. He has hooked his washer up to the Wi-Fi to get updates and has done updates as necessary. I called whirlpool Techline and spoke to Robert SR# 7729698101. He advised that based on the prior repairs and continued issues, he was submitting the unit to review.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Lou
Job Details: 07/22/2021
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that the consortium was making a loud noise. As I was removing and replacing the compressor, the customer advised they had a video of the noise. They played the video and the noise played was the sound of an evaporator fan rubbing on ice or another object. I continued with replacing the compressor, access valve and UV dye drier. Vacuumed the system and pressures held. Installed 6oz of R134a refrigerant and monitored pressures. Unit held pressures. I disassembled the RC section to find the RC evaporator motor harness thermistor was blackened and defective. Found water in the bottom of the RC section and cleared it out. Also found it positioned in the wrong place on the evaporator. I removed and replaced the motor harness and secured the thermistor to the suction line with foil tape and ziptie (photo). Also found the drip pan badly warped so I replaced it. While replacing the pan, I found ice behind the evap housing and removed it. I secured the evaporator to the back of the wall/housing with a clamp and ziptie. Reassembled the unit and tested and unit is beginning to cool as designed. No water leaks observed at the end of service, job completed. Recommended that the customer allow the unit to cool for at least 24 hours."
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM02
Near Waco, TX 76707
Jonathan
Job Details: 07/22/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced water tube and reservoir and tested unit. Unit dispensed water and began to dispense water to the icemaker as designed. No leaks present at the time of testing. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF0
Near Belton, TX 76513
Al
Job Details: 07/22/2021
Arrived on site to install previously ordered ice container. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Jarrell, TX 76537
Tyler
Job Details: 07/22/2021
Arrived on site for refrigerator needing a restriction cleared out. Upon arrival I ran nitrogen through exposed cap tube disconnected from evap coil. Found no blockages. I replaced evap coil and hv dryer again. Pulled vacuum and found no leaks. Recharged system with 5.5oz of refrigerant. Found psi levels bouncing between 0&-15 low side and 170-185 high side Continuously. Called whirlpool techline and spoke with Austin sr#7731254161.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Round Rock, TX 78681
Tommy
Job Details: 07/22/2021
"Arrived onsite for unit not shutting, upon arrival found unit was operating as designed. Spoke with customer about design and explained shutting technique. Job Completed"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Georgetown, TX 78633
Wesley
Job Details: 07/22/2021
Arrived onsite and replaced the motor to repair dryer function. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78733
Kevin
Job Details: 07/22/2021
"Arrived on site and replaced spray arm and lower door seal, after replacement also raised front of dishwasher by lifting front feet. Customer will monitor dishwasher for correct operation. If it continues techline will need to be contacted, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near McGregor, TX 76657
Jonathan
Job Details: 07/22/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the external drain pump and ran the unit through a normal ice cycle. The unit ran as designed for a full complete cycle and began a second cycle. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS11
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/22/2021
"Arrived on site for customer complaint of unit not powering on, found breaker was tripped, I reset breaker, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Briarcliff, TX 78669
Robert
Job Details: 07/22/2021
Arrived on job for complaints of noise. Found the drain pump cause of noise . Replaced pump and test. No leaks detected at time of service
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Tow, TX 78672
Cliff
Job Details: 07/22/2021
Arrived on site to replace previm8neously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.