We serviced a
MAYTAG DRYER
Model MED6230HC2
Near Canyon Lake, TX 78130
Andrey
Job Details: 11/16/2022
"Arrived on site to replace previously diagnosed UI, replaced part, tested unit unit now functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Georgetown, TX 78633
Tyler
Job Details: 11/16/2022
Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed issue. Installed icemaker and tested unit. Found no leaks and ice maker functioning as designed. Call compl
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/16/2022
"Arrived on site to test unit for broken ice bin. Replaced ice bin, unit working as designed. No leaks detected. Job complete."
We serviced a
KENMORE WASHER
Model 110.475117
Near Georgetown, TX 78626
Maurice R
Job Details: 11/16/2022
"Arrived onsite for washer not draining. On inspection found error F21. Tested the water pump in it was OL, CX did not want to move forward on the repair due to the age of the washer and the cost of the repair. No water leaks detected during service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/16/2022
"Arrived on site and inspected microwave/oven combo and found there is a rattling noise when microwave is running coming from the cooling fan area on the left. Removed control panel and found a zip tie that is used to hold the harnesses together is making contact with fan blades. After clearing it, Ran microwave several times and noise has stopped, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Cliff
Job Details: 11/16/2022
Arrived on site to diagnose a washer that is not cycling properly. Found no failures to unit at this time and advised customer on high efficiency washers and cleaning with less water. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Leander, TX 78641
Maurice R
Job Details: 11/16/2022
Arrived onsite for light not turning off. On inspection found A LED light that is not dim able. Informed the CX to use a LED that is designed to handle different voltages.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near San Marcos, TX 78666
Andrey
Job Details: 11/16/2022
"Arrived on site to replace previously diagnosed control box, evaporator harness , RC And FC thermistors, defrosted evaporator, replaced parts,powered unit back on , evaporator developed a good frost pattern, heater is engaging, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78738
Leonardo
Job Details: 11/16/2022
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model Wed8127lc1
Near Kyle, TX 78640
Andrey
Job Details: 11/16/2022
"Arrived on site to test unit for not spinning, tested unit found unit powering on but drum not spinning, inspected and found failed belt, replaced all parts from repair kit, tested unit unit now functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 11/16/2022
"Arrived on site to inspect refrigerator freezer section not holding temps. Upon further inspection, the customer advised that the ice maker is doing the same as before when the door was replaced. I tested temps in the FC= -2 degrees. I inspected the ice bin and found ice clumped and frozen at the bottom and in the dispenser. Removed he ice bin and cleaned it out. Removed the ice chute plate and cleaned the ice from it. Also found frost/ice built up on the ice maker housing and cleaned it off. Tested the ice door and found it not sealing properly and had water around the seal. I removed and replaced the ice door assembly and tested and it is operating/sealing as designed. I recommended that the customer remove the ice bin at least 1 time per week and clean it with hot water and allow it to air dry before placing it back in its space in the door. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Cliff
Job Details: 11/16/2022
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Georgetown, TX 78628
Lou
Job Details: 11/16/2022
"Arrived on site to inspect microwave door not closing. Upon further inspection, the customer advised the unit door closes fine, but when they use it, the unit makes a loud moaning noise. Using a cup of water and my microwave tester, I tested the unit for one minute and could not duplicate the noise. Customer advised when they hear the noise, they press on the door and the noise stops. I tested the unit several times with my tester and a cup of water and could not duplicate the noise. I tightened the mounting screws in the cabinet above thinking maybe the unit was vibrating due to the screws not being tightened/secured and retested and still could not duplicate the noise. I recommended the customer take a video of the noise should it happen again and call the unit in for service. No repairs needed at this time as unit is operating as designed. Job completed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/16/2022
"Arrived on site and replaced rear felt gasket, and repair kit(rollers, belt, idler). Tested unit, unit working as designed. Advised to allow 24hrs for glue to cure prior to using. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/16/2022
"Arrived on site to inspect unit for door damage. Replaced outer door, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model AGR6603SFS4
Near Austin, TX 78724
Joe Z
Job Details: 11/16/2022
Arrived onsite to install previously ordered parts. Inspected polarity per previous techs notes and polarity is good. Replaced main wiring harness. Test unit and unit is functioning as designed. Preheated oven to 350. No gas leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MDB4949SKZ0
Near Spicewood, TX 78669
Leonardo
Job Details: 11/16/2022
Arrived on site to replace heating element due to special project. Replaced heating element job complete
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Leander, TX 78641
Kimo
Job Details: 11/16/2022
Arrived onsite for a dryer that is not responding to touch. Upon inspection I found that the power cord was wired properly and there was good voltage too. I also found good voltage in and out of the control. To the panel but yet it would not respond. I replaced the panel and tested the unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78626
Gerry C
Job Details: 11/16/2022
"WED5000DW2 Arrived to instal previously diagnosed and ordered parts. I found the motor sluggish to start and I removed and replaced per prior tech and technical assistance recommendations. The replacement motor had the same issue and I retested the unit and electrical supply. During motor startup, there was a very large voltage drop on the L1 line. Unloaded voltage was 122.4 and the low point reached during motor startup was 62.9. The voltage only came back up to 113.2 until the motor was deactivated and then it went back to the 122 VAC. Monitoring L2, it was initially at 122.5, but when the motor was activated, it jumped to 132.7, which should not have occurred as the heat was off and there is no other internal connection to L2. As a furtherance to testing, I swapped L1 and L2 and obtained similar results. I corrected back to the normal L1 and L2 arrangement and disconnected L2 and monitored L1. There was a 1.1 volt increase during startup to 64VAC and the running voltage was also 113VAC with L2 completely disconnected. Under normal expected conditions, less than 10VAC drop is usually noted during startup and 1VAC or less is the difference from an unloaded circuit with the motor running. L1 to L2 at rest was 245.1, motor only was 244.5 and the addition of heat was 237.7, which is too much drop on a 240 line. The CX will need to contact a qualified electrician to correct the electrical supply issue and it is likely that no other repairs will be needed."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS0
Near Austin, TX 78738
Leonardo
Job Details: 11/16/2022
Arrived on site to test unit for loud noise. Found bad motor replaced motor test unit and unit test good job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Nolanville, TX 76559
Jonathan M
Job Details: 11/16/2022
"Arrived on site for a dryer that is not starting any cycles. Inspected unit and work area. Did confirm the customers complaint and check voltage to the unit found 120 V from line 1 to neutral, 120 V from line 2 to neutral, and 1 V from line 1 to line 2 indicating an electrical supply issue. Check voltage at the plug and did confirm the same results. I advise the customer that they have lost one leg voltage and are not receiving the proper voltage to power the machine. The customer will need to contact an electrician for further assistance. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Bastrop, TX 78602
Matthew
Job Details: 11/16/2022
"Arrived onsite for range oven not reaching temperature. Upon arrival used thermals couple to record temperature. Found unit running a little high 25-30 degrees. Found unit was calibrated +30 degrees. Spoke to customer and stated 3rd party inspected and said unit was under temperature, not reaching 300 degrees . This is not the case . Adjusted calibration back down to only +15. Unit is heating and cycling correctly. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Leander, TX 78641
Lou
Job Details: 11/16/2022
"Arrived on site to inspect cooktop knob being melted. Upon further inspection, I found the far right knob (front right burner knob) outer cover melted. Due to the front right burner being one of the higher temp burners, I advised the customer that they cannot place large pots and pans on the burner as the flame will spread and cause the knobs to melt. Also, customer advised that the burners dont get hot enough. I advised the customer that due to the design, the grates sit higher off the burners than most cooktops which may appear that the unit is not getting hot enough. Tested all burners and all are operating as designed with appropriate flames. I recommended that the customer contact the manufacturer to discuss replacing the knob. No gas leaks detected during service, job completed. Unable to get customers signature due to ticket not downloading before technician left the home."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Bellmead, TX 76705
Jonathan M
Job Details: 11/16/2022
Arrived on site for a dryer that will pop open intermittently throughout the cycle. Inspected unit and work area. The customer advised that it doesnt always happen but she will come through her dryer and find that the unit is paused only to find the door open in the middle of the cycle. She did advise that it is not an issue with Her kids or herself. Did verify the issue and found the catch worn but the screws on the hinges not fully seated and screwed in. Fixed the screws and replaced the catch and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE WASHER
Model GTWN5650F2WS
Near Austin, TX 78732
Vincent
Job Details: 11/16/2022
"Arrived on site for washer, inspected unit and work area. CX complaint unit would not work. Found latch not registering lid close, bypassed the latch and still nothing. Will need new latch and controlordrng 1 WH12X10613 (Control) and 1 WH12X10334 (Lid lock)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Austin, TX 78732
Vincent
Job Details: 11/16/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was unit making noises from right side. Found that unit was not properly leveled. I leveled unit and noise went away. CX also complaint about dispenser drip pan I explained unit is not under cosmetic warrantyordrng 1 WPW10400887 (Drip pan)"
We serviced a
SAMSUNG DRYER
Model DV45K7600EW/A3
Near Killeen, TX 76542
Tyler
Job Details: 11/16/2022
Arrived one site for dryer not starting correctly. Upon arrival confirmed issue. After disassembly of unit i found idler wheel had siezed up and cut the belt off. Found noise was gone and unit is functioning as designed. ordrng 1 6602-001655 ((Dont order)belt from 360573)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78744
Joe Z
Job Details: 11/16/2022
"Arrived onsite for unbalanced/ noisy washer OPERATIONS-UNBALANCED/VIBRATE/SHAKE. Upon arrival ran and there are no saved error codes. Inspected suspension and is shot. Also during manual spin test unit makes loud screeching sound. Found cam pulley and belt slick with oil. Found gearcase oil on shield and dripping down cam from gearcase. Need to replace suspension, gearcase, belt, and cam. Ordering gearcase, belt, and cam. Also ordering wash plate. Office to reschedule ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W10752283 (Wash plate)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS1
Near Leander, TX 78641
Kimo
Job Details: 11/16/2022
Arrived onsite for a ice machine that is not Functioning properly. Up onsite I found that the Pump Harness was corroded along with the connectors on the pump assembly side. Which can cause a unit to malfunction as signals cannot travel along the wires without impedance. ordrng 1 WP2310092 (HARNS-PUMP)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78731
Luis
Job Details: 11/16/2022
"Arrived on site for cooling complaint. Found fresh food evaporator incased in ice,diagnosed a defective defrost thermistor on evaporator,ordering drain kit and harness per service pointer. Returning tech to follow service pointer. ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PBAXVQ00
Near Austin, TX 78731
Vincent
Job Details: 11/16/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint not dispensing ice and water. Found that CX has not used ice in the last 6 month or so and ice was badly clumpy. Removed bucket that was stuck and cleaned it it for the CX. Tested the icemaker and found the UI child locked so it would not dispense water. Unlocked it and its now operating as designed. No leaks where observed during service.
We serviced a
SAMSUNG DRYER
Model DV45K6200EZ/A3
Near Georgetown, TX 78633
Tyler
Job Details: 11/16/2022
"Arrived on site for dryer making a loud screeching noise. Upon arrival confirmed issue. Found cause of failure was idler bearing coming off of bearing wheel as well as back right roller failing. I made the repair, and found screeching noise gone from unit. Dryer functioning as designed. Call complete ; ordrng 1 Cnote (Used one roller and returned the others in parts box)"
We serviced a
KENMORE DRYER
Model 417.948123
Near Cedar Park, TX 78613
Paul
Job Details: 11/16/2022
Arrived onsite for a dryer to install the previous diagnosed parts. I replaced the heater assembly and installed a bearing kit. I tested the dryer and found it working as designed. Upon disassembly of the control panel the pressure switch broke. Ordering the pressure switch. ordrng 1 134996900 (Pressure switch)
We serviced a
GE COOKTOP
Model PGP953SET1SS
Near Austin, TX 78717
Paul
Job Details: 11/16/2022
"Arrived onsite for a cooktop with the burner valves not turning. The CV stated the left, left center, and center burner knobs would not work. I found the left center and center burner valves both locked up and they will require replacing. The left burner valve turns but the burner doesnt lite correctly because the orifice is dirty. The two burner valves need to be replaced and all the orifices cleaned. ; ordrng 1 WB19T10093 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/16/2022
"Arrived on site and inspected dishwasher and found customer is having poor wash experience. Ran cycle and did not see any saved error codes. Found no high drain loop installed And corrected the drain hose by adding one, dishwasher completed cycle properly. Recommended running hot water at kitchen sink Before starting cycle And discussed detergent usage. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78744
Joe Z
Job Details: 11/16/2022
"Arrived onsite for Making a lot noise when it washes, banging noise , shaking too much NOISE . Upon arrival inspected suspension and is shot. Ran and there were no saved error codes. Need to replace suspension . Replaced suspension and test unit. Unit is not shaking as much but basket wobbles. Inspected gearcase and found all lower components covered in gearcase oil. Need to replace gearcase, motor, cam, belt , shifter, agitator and shield. Ordering all needed parts. Office to reschedule ; ordrng 1 W11550891 (Agitator) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W10913953 (Actuator)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78724
Joe Z
Job Details: 11/16/2022
Arrived onsite for Noise During Spin . Upon arrival unit is in apartment 1207. Ran and there are no saved error codes. Ran unit on manual test to test high speed spin per service pointer. Unit is squeaking during spin test. Found cam pulley completely worn. Replaced cam W10721967 and test unit. Unit now only speaks briefly at beginning of spin test. Inspected belt and seems a little loose. Need to replace belt. Ordering belt. ordrng 1 W11239857 (Belt)
We serviced a
KENMORE OVEN
Model 790.4200361
Near Austin, TX 78717
Paul
Job Details: 11/16/2022
Arrived onsite for a wall oven that beeps like its trying to warm up but never does and gives an err message. I found out from the CX that it was the upper oven causing the issue. I tested the oven and found it working as designed. It reached set point and started cycling. I powered the unit off with the knobs and started a bake cycle again. When adjusting the temp control the unit started beeping and temps started bouncing around on the display. I also found the convection fan motor locked up. The temp control potentiometer and the fan motor will need to be replaced. I also explained to the customer the temp control would have to be replaced but there is a possibility the main control could have an issue
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spicewood, TX 78669
Leonardo
Job Details: 11/16/2022
Arrived on site to replace tub and doors and spray arms. Replaced all parts and found upper rack tubing broken too. Will need to order new tubing office to reschedule ; ordrng 1 WPW10340542 (Manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bastrop, TX 78602
Matthew
Job Details: 11/16/2022
Arrived onsite for refrigerator not making ice and taking 2 days to freeze water. Upon arrival inspected unit. Found previous issues Whirlpool tech line recommended replacing the control. However unit is having intermittent defrost issues. Found Frost buildup on evaporator cover. Per known issue will need to order and replace the UI And evaporator thermistor as well. Will need to order UI and thermistor. Customer to have unit manually defrosted 48 hrs prior to next appointment. Office to reschedule ; ordrng 1 W11203289 (UI) and 1 W11546681 (Harness) and 1 Wpw10384183 (Thermistor)
We serviced a
GE REFRIGERATOR
Model GDE25ESKJRSS
Near Harker Heights, TX 76548
Tyler
Job Details: 11/16/2022
Arrived on site for refrigerator making a loud noise. Upon arrival confirmed issue. Found compressor and condenser fan running and unit cooling fine. Found evap fan motor in fc had cuts in the blade from mounts failing and leaning against evap cover. Will need office to reschedule once availability of evap cover asm is known.; ordrng 1 WR14X26747 (Evap cover+plus fan motor kit)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Seguin, TX 78155
Andrey
Job Details: 11/16/2022
"Arrived on site to test unit for not spinning out cloth, tested unit found water extremely clogged and rusted, tub extremely loose due to failed hub, stripped wash plate, inspected under unit and found failed gear case black oil cover all components, shredded belt and damaged cam, unit needs a complete rebuild, will need to replace water valve, gear case, hub, wash plate, cam, belt and shift actuator, ordering parts office to reschedule ; ordrng 1 W11127357 (Water valve) and 1 W10752187 (Wash plate screw) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11130362 (Suspension) and 1 WPW10427633 (Shield)"
We serviced a
BOSCH OVEN
Model HBL8451UC/01
Near Austin, TX 78750
Vincent
Job Details: 11/16/2022
"Arrived on site for oven, inspected unit and work area. CX complaint was oven not heating. Found bake not heating only broil and convection. Pulled unit out from wall and gained access to the elements and ohm all three and they where all good. Tested voltage and found no voltage to bake. Gained access to control and found corrosion on the board, unit sits under counter top and at one point something got spilled and got to the control. Will need new control board.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodway, TX 76712
Jonathan M
Job Details: 11/16/2022
"Arrived on site for a washing machine that is flashing an F2 E2 (HMI disconnected) error code and is not accepting any selections. Inspected unit and work area. The customer advised that they had previously had this issue before and were at able to unplug and replug in the unit to get it to work. However, they advised that this time there have been unsuccessful in getting the unit to work whether they power cycle the unit or attempt to reset it. Did confirm upon plugging in the unit that the unit would not allow me to press the power button to turn on the unit after the power failure message and would eventually flash the F2 E2 error code. Attempted to spend the dial and press all keys and found none with work. Removed the user interface and attempted to correct all ribbon cables inside the user interface. Reassembled the unit and still had the same issue. Due to number of issues with this washer, ordering the user interface and control for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11478526 (UI) and 1 W11419171 (Control)"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Pflugerville, TX 78660
Cliff
Job Details: 11/16/2022
Arrived on site to diagnose a washer that is not cycling properly. Found lock assembly not unlocking door and water level sensor misregistering. Both parts will need to be replaced to complete repairs. Office to have call authorized and set return appointment.; ordrng 1 W11316246 (Water level sensor) and 1 Authoneeded (Autho needed)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Austin, TX 78739
Leonardo
Job Details: 11/16/2022
Arrived on site to test unit for door not closing correctly. Test unit and found bad hinges. Will need to replace hinges and arms. Customer said it was a really tight fit when they put it in and its sitting on boards to leveled it. Will need 2 man office to reschedule ; ordrng 2 W11598178 (Hinges)s and 1 WPW10128850 (Arm) and 1 W11607070 (Arm) and 1 2manjob (2 man job)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/16/2022
"arrived on site and found broil will ignite but turns off after a few seconds, replaced igniter and this had no effect. Will need to bring back broil harness and DSI board; ordrng 1 W10439242 (Broil tube) and 1 W10860916 (Dsi) and 1 WPW10475149 (Spark module) and 1 W11198972 (Broil harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Leander, TX 78641
Lou
Job Details: 11/16/2022
"Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit showing error code F4E3. Cleared the code and continued with testing. Once the water dispensed into the tub, the motor failed to come on (F4E3). I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly (W11025157 ) and retested. I placed my multimeter on the black wire at the junction box during retest and found the element drawing 7-9amps during wash and drying cycles. Unit is operating as designed. Made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
GE MICROWAVE
Model JVM1640SJ03
Near Austin, TX 78754
Wesley
Job Details: 11/16/2022
Arrived onsite and found bad upper door switch and blown fuse. Replaced the fuse and the upper door switch. Set clock and tested cycle unit let out low hum and blew fuse again upon first test cycle. This will mean the transformer and the mag cap and diode should be replaced together which exceeds the value of the microwave.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Round Rock, TX 78681
Paul
Job Details: 11/16/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the left and right rollers. I tested the isolation valve and found it working. When I went to test the outlet from the reservoir it was working also and the unit started dispensing water. The line at the reservoir or at the valve must have frozen at the tip. I could not find any air leaks that caused this. I advised the customer to turn the refrigerator temp to 39 degrees and see what happens.
We serviced a
GE DISHWASHER
Model DDT595SGJ2BB
Near Georgetown, TX 78628
Gerry C
Job Details: 11/16/2022
"Arrived to inspect no power. I found the unit had correct line VAC to it and there was a fast-blink error on the main control, which was still the early trapezoidal shaped version. There was no response from the UI and the main control indicator had a 1X blink, denoting lost communications to the UI. After power cycling, the unit went back to normal operations. I found no additional failures, but per MFG instructions, the board should be programmed. Office to order programmer and contact the CX to arrange return service. CX will require second call of day or later please. No leaks observed during service. ; ordrng 1 WD98R2327901 (Programming Module)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78747
Kevin
Job Details: 11/16/2022
"Arrived on site and replaced all parts diagnosed on previous visit after replacement ran a cycle to confirm operation, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Killeen, TX 76549
Tyler
Job Details: 11/16/2022
Arrived on site for washer leaking. Upon arrival confirmed issue. Found no codes . Found suspension rods failing though and slinging water out during agitatio. Also found hoses connected to washer not tighten down properly and leaking. Tighten hoses and insure leak had stopped. Replaced suspension rods. Found no leaks during tests and reassembly. Unit functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Georgetown, TX 78626
Gerry C
Job Details: 11/16/2022
"Unit qualifies for Technical Service Pointer #: W11460554 Rev H. CX may need additional work at additional cost on ice maker assy, will be determined upon return. No leaks observed during service. Tech GCO. 1 W11601310 (LED Module) and 1 W11579560 (Ice Maker)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Lorena, TX 76655
Jonathan M
Job Details: 11/16/2022
Arrived on site for a washing machine that is making irregular noises during the wash cycle and is not completing cycles. Inspected unit and work area. Did confirm the customers complaint and ran the unit to . Found the motor spinning but the basket would not. Check underneath the unit and found that the belt had fallen off of the cam and the cam bolt had fallen off causing the cam to slip down. Found both cam and belt worn. Replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Braunfels, TX 78130
Andrey
Job Details: 11/16/2022
"Arrived on site to replace FC and RC door due to damage, RC door came in damaged chipped paint, customer would want a new RC door, installed FC door, ordering RC door office to reschedule ; ordrng 1 LW10636410 (RC door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Bastrop, TX 78602
Matthew
Job Details: 11/16/2022
"Arrived onsite for washer not spinning clothes out completely. Customer stated, occasionally has to run drain and spin at the end of a cycle to get clothes spun out. On arrival put unit in and found no stored error codes. Ran auto test and all passed. Ran calibration to reset. Asked customer for small load to run a quick wash cycle and cycle completed without error. Clothes were spun out. Notified customer that issues may be when loading and detergent use. Customer is using multiple products along with what would be considered excessive detergent use. Customer will follow instructions. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Austin, TX 78759
Vincent
Job Details: 11/16/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was door not closing correctly. I found that the screws on the brackets are lose. Also the cavity where dishwasher sits is to large and they have concrete floors and the machine likes to slide on the floor. Tested unit unit in and everything checked good. No leaks observed during service.
We serviced a
GE DRYER
Model GFD45ESSM1WW
Near Round Rock, TX 78664
Paul
Job Details: 11/16/2022
Arrived onsite for a dryer to replace the previous diagnose parts. I replaced the UI controland tested the dryer on high heat. I found the dryer cycling between 143-157 degrees and working as designed. I found the vent clear.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QKX02
Near Austin, TX 78746
Luis
Job Details: 11/16/2022
"Arrived on site for water leaking. Found wood flooring with signs of water damage,checked fresh food and freezer section no signs of leaks. Removed kickplate checked all tubing and connections no leaks tested dispenser no leaks,found screws rusted out with signs of water leaking,informed customer possible insulation /// causing moisture internal and leaking from screw no repair for insulation issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Marcos, TX 78666
Andrey
Job Details: 11/16/2022
"Arrived on site to test unit for no drain, tested unit, found the connectors to the drain pump has fallen out, due to multiple trip for same issue, replaced lower harness, powered unit on, pump engaged and evacuated all water, ran cycle, all components are running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Leander, TX 78641
Lou
Job Details: 11/16/2022
"Arrived on site to inspect washer leaking water from the bottom. Upon further inspection, the customer advised that they washed a queen size comforter and found water under the unit at the bottom of the front panel. I placed the unit in s showing no error codes and tested. The unit operated as designed with no visible leaks. I found at the bottom of the front panel, in the center just below the door, some dry water streaks (photo). I pulled the unit out and removed the back panel and retested and still no leaks found. I advised the customer that where the door meets the bellow at the bottom is possibly leaking due to the bellow not being clean. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Belton, TX 76513
Jonathan M
Job Details: 11/16/2022
"Arrived on site for a washing machine that is not completing cycles and is making clicking sounds. Inspected unit and work area. Ran the unit through ///s and found an F7 E6 (motor fault) error code. Ran the unit through an auto test and found the unit agitating with a whole basket instead of just the agitator. Checked underneath the unit and found that the cam had been broken due to the gearcase droppings. The unit would need a new gear case, cam, and belt for repair
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Georgetown, TX 78633
Gerry C
Job Details: 11/16/2022
"Arrived to inspect no washing. I entered service test mode and found 7-1 and 5-1 codes stored in memory. I found all functions were present, but the circulation pump would not operate and I verified line VAC to it. I removed and replaced the sump assembly and tested. The unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS0
Near Round Rock, TX 78665
Gerry C
Job Details: 11/16/2022
"WFG525S0JS0 Arrived to inspect no bake or broil. I verified correct voltage to the DSI unit and the bake and broil voltages were also present when set. Flexing the DSI board caused momentary ignition and I found a failed solder joint on the board. I removed and replaced the board and tested. All regular functions returned and the unit ignited and cycled as designed. The bake air shutter required adjustment and after, the raw gas odor and blowtorch sound were corrected. No gas leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/16/2022
"Arrived onsite for a washing machine that has a torn bellow and is leaking from the door. Inspected unit and work area. Did confirm the customers complaint and found the bellow torn on he bottom front corner. Replaced the bellow and tested the unit. The unit began to work and operate as designed with no leaks present
We serviced a
SAMSUNG DRYER
Model DV400EWHDWR/AA
Near Lago Vista, TX 78645
Kimo
Job Details: 11/16/2022
Arrived onsite for dryer that is no longer heating. Upon inspection I found that the unit was not producing and heat but would tumble. I check the heating element and found that it showed open I installed and tested new heating element and found that the unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Round Rock, TX 78665
Gerry C
Job Details: 11/16/2022
"Arrived to inspect unit not agitating. I found F7E5 and F2E1 stored in memory. Upon inspection of the gear case, I found the seals had ruptured and there was a large amount of oil that had leaked out. I removed and replaced the gear case, splutch and belt and re-calibrated the unit. Full testing showed all prior issues were resolved. Operational test good, no leaks observed during service.
We serviced a
KENMORE WASHER
Model 110.2613241
Near Austin, TX 78753
Wesley
Job Details: 11/16/2022
Arrived onsite and found unit had caught a sheet under washplate. Found unit with no obvious catches or grooves on the washplate. Customer requested washplate be replaced. Completed repair. All checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
Lou
Job Details: 11/16/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=46 and RC=54. I found the UI with digits fading/ missing. I pulled the u;it out and tested the thermistors from the hv control. RC thermistor reading was 5.88 kohms at 1.6VDC and FC thermistor reading was 7.38 kohms at 2.6VDC, which by comparing to my chart, the readings are close but a little out of range. Checked the inverter voltage and it is at 3.88VDC which is on the low side but still within range. And the compressor is showing .89amps. Due to the UI digits not reading properly and the unit hv control VDC readings being on the low side, as are the thermistors,
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/16/2022
Arrived on site to diagnose a range that is not baking properly. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHK0
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/16/2022
Arrived on site to test unit for acting erratic and not responding. got no stored error codes. Ran cycle and unit working as designed. Spoke with Techline and was advised must be an interference within home causing issue. Advised customer to use unit and when acting erratic notate what in the home is being used or powered on and to run extension cord different outlet. Currently no issues with unit. No leaks detected. Job complete. SR#7735068302
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Austin, TX 78746
Luis
Job Details: 11/16/2022
"Arrived on site for cooling complaint and not dispensing ice. Removed evaporator cover found weak frost pattern on only frost row of evaporator coil,found uv on right side of evaporator diagnosed unit will need a new evaporator,filter drier and access valve,tested dispenser motor,shaft not rotating but motor powering on unit will need a new shaft.
We serviced a
WHIRLPOOL DRYER
Model MEDb850Yw1
Near Leander, TX 78641
Lou
Job Details: 11/16/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and found that the element is not illuminating the back left vent area. Tested voltage and unit is getting 241V. I disassembled the unit and tested the element, cutoff, thermostat and fuse and found the element is bad. Removed the element and found the metal plate in the element was badly warped/burnt. I replaced the element and tested and unit is operating as designed. I reassembled the unit and retested and unit continues to operate as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Austin, TX 78744
Joe Z
Job Details: 11/16/2022
"Arrived onsite for unit not washing. Upon arrival,ran and got error code F4-E3 motor not running. Need to replace sump and motor. Replaced sump and motor. Test unit unit now operates correctly. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5500XW1
Near Austin, TX 78731
Vincent
Job Details: 11/16/2022
"Arrived on site for Dryer, inspected unit and work area. CX complaint was just wanted full service. Tested unit and found it making noises. Disassembled dryer and found rollers sticking, also found a lot of lint build up. Cleaned all lint and installed new rollers and belt. Unit is now operating as designed, advised CX to get vents also cleaned.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78745
Joe Z
Job Details: 11/16/2022
Arrived onsite for CLOTHES ARE NOT SPUN DRY AT END OF THE CYCLE. Upon arrival Ran and There were no error codes. Ran test on automatic cycle and all components operate correctly.Found that the spin speed selection was set to the slowest speed causing article to stay too wet. Ran normal cycle with blanket. Unit operates as designed.Advised customer to ensure faster spin speed is selected especially during bulky loads. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVQ01
Near Austin, TX 78749
Luis
Job Details: 11/16/2022
Arrived on site . Replaced damaged right side fresh food door gasket remolded gasket checked door seal good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78701
Luis
Job Details: 11/16/2022
"Arrived on site for no ice. Ran defective icemaker thermistor,replaced icemaker ran harvest test passed icemaker filled with water."
We serviced a
LG DRYER
Model DV45H7000EW/A2
Near Georgetown, TX 78633
Tyler
Job Details: 11/16/2022
Arrived on site for dryer not heating. Upon arrival confirmed issue. Found stable power supply. Found element had broken leading to no heat issue. Also instructed customer about getting a dryer vent cleaning prior to using dryer again to insure potential future issues. Unit functioning as designed Call complete.
We serviced a
WHIRLPOOL OVEN
Model KSGG700ESS0
Near Austin, TX 78701
Wesley
Job Details: 11/16/2022
Arrived onsite and verified f8e0 fan failure. install as the part was provided by the customer. Performed repair and tested. All checks good. Advised customer on repaiR
We serviced a
WHIRLPOOL WASHER
Model MVWC416FW0
Near New Braunfels, TX 78130
Andrey
Job Details: 11/16/2022
"Arrived on site to replace previously diagnosed wash plate, replaced wash plate, ran unit , all components are running properly, no leaks detected job complete"
We serviced a
JENN-AIR OVEN
Model JJW2830WP00
Near Austin, TX 78703
Wesley
Job Details: 11/16/2022
Arrived onsite and found unit operating with failed blowers sensor f8e0 Verified. Completed repair by replacing blowers and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78745
Joe Z
Job Details: 11/16/2022
Arrived onsite for weird odors. Upon arrival inspected unit and found a smokey smell. Inspected all components and wiring and are good. all components passed test. Unit is operating as designed. Recommended that customer clear all items from both sections and clean with non scented chemicals and allow to dry before restoring power and filling with product. Job complete.
We serviced a
GE REFRIGERATOR
Model PYE22PSHBSS
Near Cedar Park, TX 78613
Paul
Job Details: 11/16/2022
Arrived onsite for a refrigerator that will not make ice or dispense water. I tested voltage at the isolation valve and was only getting 3VAC. I tested voltage at the control from J2-1 to J1-3 and had 120VAC. I then tested voltage from J2-1 at the control to the orange wire at the isolation valve and only had 3VAC. I explained to the customer that the neutral wire is broken in the chassis
We serviced a
LG WASHER
Model WM4270HWA
Near Round Rock, TX 78681
Paul
Job Details: 11/16/2022
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the drain pump and ran the cycle. The unit is draining properly and working as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model JED8430BDB
Near New Braunfels, TX 78130
Andrew
Job Details: 11/16/2022
Arrived on site and replaced previously diagnosed fan switch. Unit now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Austin, TX 78741
Joe Z
Job Details: 11/16/2022
Arrived onsite for when turned on - making a clicking noise and it wont start; Will not fill with water. Upon arrival ran and got error F6-E4 float switch. Found float switch out of position. Secured switch and test unit. Unit now operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WOC54EC0HS04
Near Leander, TX 78641
Lou
Job Details: 11/16/2022
"Arrived on site to inspect wall oven/microwave combo unit control panel not working. Upon further inspection, I found the display showing the incorrect time/date. tested and unit is operating as designed. Checked for error codes and found none. Recommended the customer download the manufacturer app on their phone and connect the unit to WiFi and explained the importance of doing such. No repairs needed at this time, job completed."
We serviced a
KENMORE RANGE
Model 790.7131471
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/16/2022
"Arrived on site to test unit for oven not heating. Unit was taken apart on arrival. Assembled unit and tested, unit is working as designed. Advised customer to monitor and if issue persists contact us.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78626
Gerry C
Job Details: 11/16/2022
"Arrived to inspect no water movement and humming. I found the sump assembly had failed and I removed and replaced. The unit resumed full operations and I advised the CX with detergent type and amounts. No leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lago Vista, TX 78645
Kimo
Job Details: 11/16/2022
"Arrived onsite for a dishwasher that is not cleaning dishes properly, upon arrival the cx showed me what she means and showed me that the unit was leaking a film on the dishes. I ran the unit in mode and found unit operating as designed. I call techline and spoke to Leon about my finding and the complete and it was determined that the unit is operating as designed, he then suggested that the cx try using a different detergent switching from tabs to liquid. I relayed this information to the cx and she will try the liquid detergent and monitor. Job complete st# 7735065593."
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Austin, TX 78730
Vincent
Job Details: 11/16/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer not turning on. Tested voltage and was good. Gain access to fuses and found the thermal fuse open. Replaced part and tested unit is now operating as designed, but I did find poor air flow I suggested CX to replace the exhaust hose as it was getting pinched, CX had one in hand so I replaced it for him.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Lou
Job Details: 11/16/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I test3d temps in the FC=26 degrees. I found frost built up on the FC evap cover. Tested the unit in defrost and found the defrost thermistor bad. Forced defrost and found the element heating up. I tested the defrost thermistor and got 3.246 kohms which shows to be approximately 70 degrees in the FC section. When I placed the unit in , the UI lights began to flash out of sequence. Also found the right RC door gasket badly torn in the bottom right corner allowing warm air into the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW01
Near Temple, TX 76501
Jonathan M
Job Details: 11/16/2022
"Arrived on site for a refrigerator that has fries building up in the freezer section and is making a noise during operation. Inspected unit and work area. Did find evidence of a defrost issue in the freezer section. Gained access to the control and checked resistance through the heater and found the heater registering 29.6 ohms and within range. Checked all thermistors for temperatures. Found the evaporator thermistor reading 13.95 k ohms (17?F), the freezer thermistor reading 23.7 k ohms (0?F), and the refrigerator reading 4 k ohms (53?F). I advise the customer that the issue appeared to be with the freezer evaporator thermistor and potentially a control issue.
We serviced a
JENN-AIR COOKTOP
Model n/a
Near Austin, TX 78703
Wesley
Job Details: 11/16/2022
"Customer may decide to have the electrode harness replaced in one of the burner modules, part number WP74005890
We serviced a
JENN-AIR COOKTOP
Model JED8130ADB
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/16/2022
"Arrived on site and inspected cooked up and found both indicator lights are dim. Customer already has new ones on hand and replace them. After replacement they are working properly
We serviced a
GE REFRIGERATOR
Model PSB48YSKCSS
Near Austin, TX 78731
Luis
Job Details: 11/16/2022
"Arrived on site for no ice. Installed new icemaker power cycled icemaker,icemaker ran through a harvest and filled with water.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Waco, TX 76710
Jonathan M
Job Details: 11/16/2022
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wash motor and tested the unit. Began to work and operate as designed with no leaks present. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/16/2022
"Refer builder back to whirlpool. Sent video from previous visit into tech line, cooktop is operating as it is intended, cookware should be used on burners in order for them to have the best lighting experience possible. No further adjustment or parts replacement can change operation reported to tech line again, And reported to MS. Job complete 7735013073"