Service History 469 - Appliance Express

We serviced a

MAYTAG WASHER

Model MHW8630HC3

Near Austin, TX 78731

Matthew

Job Details: 06/06/2022

Arrived onsite to replace previously diagnosed parts. Upon arrival retested all components. Found valves working properly and detergent dispenser running properly. Sent video to service management. Possible stuck plunger on dispenser. Replaced dispenser drawer. Tested unit and unit is functioning properly. Job complete

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Robinson, TX 76706

Jonathan M

Job Details: 06/06/2022

Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised that the unit does heat but it seems to take a little bit longer than her old dryer to dry clothes. She was unsure whether or not the unit was actually heating properly. I tested the unit and found the unit cycling between 205? and 150? inside the drum. Use the vent test kit on the unit to make sure there was proper airflow and confirms proper airflow. Did notice that the unit was a little unlevel and was leaning a little bit backwards potentially causing issues with the moisture sensor. Went over user care guide and shorten the legs on the front to allow the unit to lean forward. Unit is working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Wimberley, TX 78676

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for strobing LED lights, customer stated that she has a five year warranty on it, advised her to call warranty company and get a proper dispatch, no service provided no fee collected, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Waco, TX 76712

Jonathan M

Job Details: 06/06/2022

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the control and tested the unit. And again to work and operating as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Gatesville, TX 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Attempted to jump the icemaker in front of the icemaker motor would not turn. Found proper voltage going to the ice maker. Replace the icemaker and found the unit complete the harvest and fill as designed. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gatesville, TX 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for a dishwasher with a special project. Inspected unit and work area. Confirm the customers complaint and found the unit was in the range of the service pointer. Replace the heater and tested the unit. The unit began to work as designed with no leaks present during operation. Call complete.

We serviced a

FRIGIDAIRE WASHER

Model FAFW3574KW0

Near Gatesville, TX 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for a washing machine that is draining release low. Inspected unit and work area. Confirmed the customers complaint and found the unit sending voltage to the drain pump and drain pump extremely slow to drain. Removed some of the connectors for the drain pump after disassembling the front panel. Found buildup inside the clean out filter of the drain pump and removed all debris. Reassembled the unit and tested it. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Gatesville, TX 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for refrigerator thats not making nice. Inspected unit and work area. Confirm the customers complaint and replace the icemaker. Tested the unit and the unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Gatesville, TX 76528

Jonathan M

Job Details: 06/06/2022

Arrived on site for a washing machine that wont drain. Inspected unit and work area. Confirm the customers complaint and found the drain pump shorted. Replaced both drain pump and control and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model WRV976FDEM01

Near Wimberley, TX 78676

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for not dispensing water tested unit found water trickling out of dispenser, removed filter and water pressure returned to normal, ice bin is full of very thin ice cubes due to low water pressure, advised customer to change water filter asap, no other issues with unit has been detected, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wimberley, TX 78676

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for not cooling and gasket issues, tested unit found pantry UI not responding to touch, removed UI and found housing full of water, also door open light is on and not turning off, put unit into and found pantry UI door is not responding to diagnostics, in a constant open state, evaporator completely frozen over and fan not running

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Killeen, TX 76549

Tyler

Job Details: 06/06/2022

Arrived on site for microwave sparking internally. Upon arrival confirmed issue. Found wave guide cover burner all the way through due to some grease build up within wave form and around mag called trade care team and reported findings to Terra sr#7733790206? Was instructed to have customer call whirlpool for further assistance on how to proceed since greas has damaged waveguide and hardware surrounding it. Call complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Killeen, TX 76542

Tyler

Job Details: 06/06/2022

Arrived on site for washer making loud noise during last few minutes of final spin. Upon arrival found f6e3 error but found control failures during testing. Replicated sound during spin tests. I then found rotor bolt had backed and fallen off threaded shaft. Found no damage internally within threading. Replaced rotor screw with locktight. Reassembled and tested unit. Found no failures. If unit symptoms return would be recommended to replace gearcase. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFAW00

Near Killeen, TX 76542

Tyler

Job Details: 06/06/2022

Arrived on site for refrigerator over freezing items in the fresh fruit section. Upon arrival confirm complaint from customer who also stated that the unit had not been over freezing for the past two weeks since she had found the door possibly being held open by a table sitting next to the unit. Upon arrival found amp draw to compressor at .8 then found the freezer fan running and temp in freezer at 12 and dropping after exiting defrost mode. I the. Found temps dripping from 40-38 degrees once cooling started and no items were frozen over on sight. Informed customer unit could have had cooling issues if table had been propping open the door even just a little bit.

We serviced a

LG REFRIGERATOR

Model LFCS27596S/01

Near Austin, TX 78735

Luis

Job Details: 06/06/2022

"#3827Arrived on site for no ice and frost build up. At time of visit no frost build up checked door seal good,ran icemaker through diagnostics all test passed ice dumped and filled with water."

We serviced a

MAYTAG DRYER

Model MED6230RHW2

Near Gatesville, TX 76528

Jonathan M

Job Details: 06/06/2022

"Arrived on site for a dryer that wont start. Inspected unit and work area. The customer advised that the unit did not start a week ago when they called in the service. However, when they plugged it in last night and this morning, the unit has been working like it should. Did test the unit and did not find any stored error codes. Tested unit several times and couldnt get the unit to fault. I did explain to the customer that it could be an issue where the relay was stuck or improper voltage was being sent to the unit and all they needed to do was power cycle the unit. Went over the user care guide and the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS1

Near Killeen, TX 76542

Tyler

Job Details: 06/06/2022

Arrived on site for range not heating and giving f3 error. Upon arrival confirmed issue. After further inspection found s nor not plugged into wiring harness. After reconnecting wires I tested unit and found range fully functioning as designed with no errors. Call complete

We serviced a

GE DISHWASHER

Model GDT695SMJ0ES

Near Georgetown, TX 78628

Lou

Job Details: 06/06/2022

"Arrived on site to inspect dishwasher not working. Upon further, I found the UI not responding. I checked the main control and found the diagnostics LED flashing 7 times which indicated the CSM had tripped. Customer advised that since a recent storm, the unit had not operated. I placed the unit in diagnostics and tested the unit. Unit is operating as designed with no leaks found, but the motor is making a whining noise. I retested the unit and the noise got quieter. I advised the customer that the CSM had tripped and now that Ive tested in diagnostics, the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW01

Near Georgetown, TX 78628

Lou

Job Details: 06/06/2022

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I found the ice maker had failed during a harvest. Tested the ice maker with my jumper wire and it failed.. I removed and replaced the ice maker and tested. Unit is operating as designed. I cycled power to reset controls. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Marble Falls, TX 78654

Vincent

Job Details: 06/06/2022

"Arrived on site to install previously diagnosed parts, installed deli harness and new UI and drip pan.reassembled unit and leveled properly. No leaks observed during service job completed.

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM

Near Marble Falls, TX 78654

Vincent

Job Details: 06/06/2022

"Arrived on site for refrigerator with PO message, inspected unit and work area.both evaporators are fully frozen and refrigerator keeps losing power. I informed the CX about the situation and read them the scrip. The CX has decided any repairs.

We serviced a

KITCHENAID DISHWASHER

Model KUDE40FXPA3

Near Marble Falls, TX 78654

Vincent

Job Details: 06/06/2022

"Arrived on site for dishwasher, inspected unit and work area. Previous tech ordered a control, but I went ahead and rediagnosed unit and set unit in diagnostics and found stored error codes 6-6 6-4 6-1 8-2. I then read all codes and found that they where related to the float switch I inspected the float switch and found a pice of plastic stuck underneath the float causing the unit not to fill. I then tested unit in diagnostics and completed 2 cycles with no problems. I installed a a adjustable bracket for upper rack that CX provided. No leaks observed during service job completed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS1

Near Liberty Hill, TX 78642

Vincent

Job Details: 06/06/2022

"Arrived on site for range, inspected unit and work area. CX compliant unit would not heat. Inspected terminal block connections and they where good. I then tested voltage coming in from the wall plug and did not see 240v, I proceed to test voltage at the plug and only had 120v. Electrical outlet will have to be fixed to get correct voltage to unit. Job completed."

We serviced a

LG WASHER

Model WT7100CW

Near Liberty Hill, TX 78642

Vincent

Job Details: 06/06/2022

"Arrived on site for LG washer, inspected unit and work area. Tested unit and found valve seeping through. Replaced valve and tested unit in diagnostics and is now operating as designed. No leaks observed during service. Job completed."

We serviced a

GE DISHWASHER

Model GDT655SSJ5SS

Near Georgetown, TX 78628

Vincent

Job Details: 06/06/2022

"Arrived on site for dishwasher, inspected unit and work area. Tested unit and found no stored codes. Ran a diagnostics cycle and tested good. After diagnostics I did not find any water siting in tub after cycle. Did explained to CX about to much detergent will cause unit to foam up and not drain properly. Unit is now operating as designed. No leaks observed during service. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Kingsland, TX 78639

Jonathan S

Job Details: 06/06/2022

"Arrived on site for washer filling and drain at same time. Inspected unit and work area. Found standpipe only 19 inches from floor, needs to be 39 inches. Performed diagnostics mode and checked fault codes. Found fault F8-E1 long fill, F8-E5 hot and cold reversed and F5-E1 lid switch fault. Ran automatic test cycle and confirmed hot and cold are reversed. Found long fill due to unit draining when attempting to fill. Will need to correct water going to unit and standpipe. All components operating as designed, no water leaks detected during service leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Kyle, TX 78640

Justin

Job Details: 06/06/2022

Arrived on site for a refrigerator with the door not sealing properly. Upon further inspection I found the gasket popped out. I reseated the gasket and verified it was not going to pop out again. I checked temps and found them good. The unit is now as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, TX 78724

Joe Z

Job Details: 06/06/2022

Arrived fridge no longer cooling. Upon arrival the unit is no longer in apartment #3209 and has been placed in maintenance shop. Unit has been without power therefore this is no ice pattern. Compressor is pulling 1.3 amps and I am getting a good frost pattern. Defrost system is operating correctly.Getting correct cooling.Spoke with maintenance department to leave the unit plugged in to be able to see if ice build up on evaporator returns. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC1

Near Austin, TX 78752

Matthew

Job Details: 06/06/2022

"Arrived onsite for washer not responsive. Upon arrival put unit in diagnostics and found stored error code F0E5 off balance , F0E2 over suds , F0E1 load in drum during clean cycle. Ran auto test and initially did not respond. Power cycled unit and tried again. Unit did respond and successfully completed test cycle. Ran quick wash and completed. Had customer load as normal and start cycle. Unit is now functioning properly. Seems as though electronics had intermittent issue but power cycling unit corrected intermittency. Job complete"

We serviced a

AMANA WASHER

Model NTW4630YQ0

Near Driftwood, TX 78619

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for excessive shaking, tested unit found dampers have failed giving tube extreme bounce, replaced dampers test unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSN608EPA01

Near San Marcos, TX 78666

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for no ice, tested unit found unit IM asking for water but not receiving any, customer did not want to sign wavier for potential damage during removal of unit, got contractor to sign wavier and remove unit, water supply was off turned on water, ran ice maker through diagnostics, filled with water advised customer to dump first half bin of ice, contractor installed unit back into housing, unit is now running as designed job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near San Marcos, TX 78666

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for tripping breaker, tested unit found unit has not been connected properly in junction box, secured connections, tested unit unit now running as designed, job complete"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3023LWE

Near Martindale, TX 78655

Andrey

Job Details: 06/06/2022

"Arrived on site to test unit for no heat, tested unit found oven is igniting at all attempts, heated to 350, bake burner is reigniting, customer stated that it only happened once, advised customer that the oven is running as designed and to monitor it, if issue returns to call us back, no leaks detected job complete"

We serviced a

GE DISHWASHER

Model GDF520PSJ0SS

Near Austin, TX 78739

Leonardo

Job Details: 06/06/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good job complete.

We serviced a

WHIRLPOOL RANGE

Model KFDC506JSS00

Near Canyon Lake, TX 78132

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for RF center grate broken. Verified with claims unit is still within 1st year warranty(attached closing docs). Replaced grate, tested unit,unit working as designed. Advised customer to download app and connect unit to WiFi to ensure most current software. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Austin, TX 78737

Leonardo

Job Details: 06/06/2022

Arrived on site to test unit for unit not drying dishes. Test unit and heating element coming on. Advised customer to use rinse aid to help unit dry dishes and advised customer tub will not dry completely due to tub being plastic. Job complete.

We serviced a

FRIGIDAIRE DRYER

Model FASE7073LA0

Near Kingsland, TX 78639

Jonathan S

Job Details: 06/06/2022

Arrived on site for dryer not heating. Inspected unit and work area. Tested operation to verify failure. Measured incoming voltage and found correct. Disassembled unit and tested heating circuit at control and found opened. Gained access to element and measured resistance and found opened. Disassembled unit and found heating element opened. Removed failed element and installed new. Assembled unit and tested operation. Found unit heating and operating as designed. Spoke with customer on service performed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near New Braunfels, TX 78130

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for RC door gasket torn. Replaced gaskets and formed using heat gun. Also filled in gap between linear and external cabinet with silicone. Tested unit, unit now working as designed. No leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near New Braunfels, TX 78130

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for not dispensing ice. Found ice maker harness hanging down preventing ice bin from making contact with dispenser motor yoke. Moved harness and set ice bin correctly. Tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Lakeway, TX 78734

Luis

Job Details: 06/06/2022

Arrived on site for no ice. Ran diagnostics icemaker not completing cycle diagnosed a defective icemaker ordering a new icemaker ; ordrng 1 W11234554 (Icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78729

David S

Job Details: 06/06/2022

"Arrived on site for dishwasher showing error code fae5, water detected underneath. I inspected the unit and work area. I found fault code fae5 water detected underneath. I gained access to the float switch and found no water. I tested voltage to the unit and found it reversed. At the junction. I resisted the junction, and tested the unit. I found it still throwing the same error code, I am ordering the control. Reschedule for Friday 6/10/22; ordrng 1 W11462458 (Control) and 1 W11416460 (Vent assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Georgetown, TX 78626

David S

Job Details: 06/06/2022

"Arrived on site for washing machine learning a residue on the clothes. I inspected the unit and work area.I ran diagnostics and found no fault codes, I ran a diagnostics cycle and heard the gearcase rubbing. I gained access to the gearcase and found it starting to leak oil. I am ordering a new gearcase, cam, and belt to repair. Reschedule for Thursday 6/9/22; ordrng 1 W10721967 (Cam) and 1 W11454372 (Gear case) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW

Near Georgetown, TX 78626

David S

Job Details: 06/06/2022

"Arrived on site for unit showing error code F9e1 long drain. I spoke to the customer and found out the unit is also now not locking. I gained access to diagnostics and found fault code F9e1. I tested both the lid latch and drain pump and found no voltage to either from the control. I ohmed out the drain pump and found it reading 19.8 ohms, which is in range. I found the lid latch solenoid open indicating a bad lid latch. I gained access to the gear case and found no signs of any oil leaking. I am ordering the lid latch and returning with the control. Rescheduled for Thursday 6/9/22; ordrng 1 W11394572 (Lid latch)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Jarrell, TX 76537

Kimo

Job Details: 06/06/2022

"Arrived onsite for dishwasher leaking when in use. Upon inspection I found no leaks. I check dispenser, vent door seal,Sump&motor, fill hose and Valve. Also the drain pump and hose. During my test a plastic bowl cover fel on the heating element and melted to it. I am ordering 1x heater office to reschedule ; ordrng 1 W10518394 (HEATER)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78728

Wesley

Job Details: 06/06/2022

Arrived onsite and repaired broken adjuster with kit but was informed primary complaint is loss of motor pump function. Verified and ordering sump and motor to repair. ; ordrng 1 W11087376 (Sump and motor)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB2

Near Jarrell, TX 76537

Kimo

Job Details: 06/06/2022

Arrived onsite for range with cooktop on light stuck on. Upon inspection I found that the frost right I-switch had an internal failure. I am ordering 1x switch and rescheduled for 06/17/22.; ordrng 1 WP3149400 (SWITCH-INF)

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH970AWW

Near Georgetown, TX 78628

David S

Job Details: 06/06/2022

"Arrived on site for door getting stuck. I inspected the unit and work area. I gained access to the latch and found the handle broken. I found the white assembly is no longer available, only the black is. The customer approved the black handle.

We serviced a

SAMSUNG REFRIGERATOR

Model RF267ABRS/XAA

Near Austin, TX 78749

Luis

Job Details: 06/06/2022

"Arrived on site. Found broken mullion clip,found broken caster on left side ordering parts. ; ordrng 1 DA97-07244J (Mullion) and 1 DA61-04703A (Caster white)"

We serviced a

LG REFRIGERATOR

Model LFXC24726S

Near Horseshoe Bay, TX 78657

Jonathan S

Job Details: 06/06/2022

Arrived on site for refrigerator having ice ball in RC. Inspected unit and work area. Per diagnostics mode and placed unit in defrost mode. Gained access to RC evaporator and found restriction in sealed system. Will need to replace compressor with dryer. Office to schedule return when ETA is available on parts.; ordrng 1 Compressor and 1 Dryer

We serviced a

LG DRYER

Model DLE7300WE

Near Smithville, TX 78957

Joe Z

Job Details: 06/06/2022

"Arrived onsite for THE 2 DOOR LATCHES ARE BROKEN, CANT CLOSE THE DOOR PROPERLY.. upon arrival inspected unit and found lower left hinge is broken. Need to order hinge. Office to reschedule ; ordrng 1 MEF62782201 (Hinge)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78747

Justin

Job Details: 06/06/2022

"Arrived on site to install previously diagnosed parts. I installed the sensor and then tested the unit. I still found it running continuously on sensor dry. Due to this I installed the timer and tested the unit again. I found the same issue occurring. I called techline and spoke to JR and received SR# 7733811793. JR recommended checking connections to everything and verifying the control is secure. I verified this. He recommended replacing the control and possibly the harness. I am ordering both parts. Return tech to install control and verify the unit is working as designed. If not, we will also install the harness. Office to reschedule.; ordrng 1 WPW10476828 (Control) and 1 W10640709 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Austin, TX 78758

Wesley

Job Details: 06/06/2022

Arrived onsite and found unit operating with bent drive shaft. Ordering gearcase and washplate to repair. Ordering washplate removal tool. Found washplate seized. ; ordrng 1 GCwashplateremovaltool (GC washplate removal tool)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Austin, TX 78717

Wesley

Job Details: 06/06/2022

Arrived onsite for fresh food evap frozen through causing cooling issue in fresh food section. According to service pointer W11033419D the control is 7.0.0 and therefore does not need to be replaced. The evap cover should be replaced after the evap has been given an opportunity to defrost. Sr 7733809277 Drew. Advised that fan or control or thermistors could be responsible. Tested and found fan is operating in diagnostics and out of diagnostics. Customer will reach out to kitchen aid concerning failure.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Canyon Lake, TX 78133

Andrew

Job Details: 06/06/2022

"Arrived on site to test unit for no ice production. Found UI is not illuminating properly unable to read ice maker error. Engaged fill tube heater and only got 15vac to both fill tube and fascia heaters. Ice maker fan and ice maker not responding to diagnostics when supplied proper voltage. Recommend replacing ice maker, ice maker fan, UI and control.; ordrng 1 W10843055 (Control) and 1 W10848301 (UI)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Bastrop, TX 78602

Joe Z

Job Details: 06/06/2022

"Arrived onsite to install previously diagnosed parts. Installed suspension. There was no change. The unit continues to shake a lot. Ran diagnostics manual test for spin speeds. During slow and fast spin the unit would shake and notice looking inside of basket that the basked is turning wobbly. Called SW for assistance. Agreed that need to replace gear-case. During disassembly, found the wash plate is seized on to the gearcase shaft. Need to order washplate and return with previous part picked items. Need AUTHO for gearcase, suspension , hub, wash plate, and cam. Office to reschedule ; ordrng 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Austin, TX 78747

Kevin

Job Details: 06/06/2022

"Arrived on site and inspected refrigerator found freezer icemaker filter is frozen over at the end. Clearing ice will allow icemaker to run again. spoke with techline and they said to confirm water pressure. If this is below 35 psi this can cause a valve to weep. If it isnt replace valves, waterline, icemaker, and control board. 7733817420; ordrng 1 W11496599 (Fill tube) and 1 W11224256 (Hv control) and 1 W11482025 (Valve) and 1 W11579561 (Triple valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Andice, TX 78628

Lou

Job Details: 06/06/2022

"Arrived on site to inspect refrigerator gasket issues. Upon further inspection, the customer advised that the fresh foods section is at 61 degrees and the freezer is cooling just fine. I inspected the FC evap cover and found ice/frost on it. Removed the cover and found the evaporator engulfed in ice/frost due to a defrost issue. I placed the unit in diagnostics and tested the defrost element and it failed to come on. Tested voltage at the element and found none. Checked the element and it is good. At the end of diagnostics, the control displayed an error for the main control. Using my steamer, I removed the ice/frost from the evaporator and advised the customer that doing such should get them through until the next service call. I am ordering the main control, defrost thermistor, evap harness, white silicone and leveling shim and scheduled return service for 06/11/22. No water leaks observed during service.; ordrng 1 W11546690 (Control box) and 1 W11546681 (Evap harness) and 2 W10384183 (Thermistor)s and 1 WP482338 (White silicone) and 1 4387828A (Leveling shim)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Copperas Cove, TX 76522

Tyler

Job Details: 06/06/2022

Arrived on site for refrigerator not allowing dispenser functions. Upon arrival confirmed issue. Found dispenser leftside door had failing insulation caving into side of door. The indent was to deep when space was applied to be able to properly contact switch and indent prevented space from sitting flush on door as well. Will need office to get authorization for replacement of door before being able to reschedule with customer. ; ordrng 1 W11377266 (Stainless door (LH)) and 1 Cnote (Needs autho)

We serviced a

LG REFRIGERATOR

Model LFXC24726S/02

Near Austin, TX 78703

Luis

Job Details: 06/06/2022

"Arrived on site for no,cool in both sections. Found fans running in both sections good air flow,compressor making loud odd noises diagnosed a defective compressor unit will need a new compressor,control and updating jig job will need 2hrs; ordrng 1 TCA38151706 (Compressor) and 1 ADH73150210 (Drier) and 1 W11506635 (Access valve) and 1 Jig (Jig), states that autho needed"

We serviced a

MAYTAG MICROWAVE

Model MMV4205BAS

Near Meadowlakes, TX 78654

Vincent

Job Details: 06/06/2022

"Arrived on site for microwave, inspected unit and work area. CX explained there was sparking inside microwave and then it stoped working. Tested power at the was and was good. Tested capacitor good, tested diode and found it open tested fuses good, tested thermostat and found it open. Found paint chipping off at the inside roof of microwave and will need to be touched up with paint. Office to order parts and autho. Office to reschedule when parts are available. ; ordrng 1 DE91-70063D (Diode) and 1 DE47-20034A (Thermostat) and 1 Microwavewhitespraypaint"

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Killeen, TX 76542

Tyler

Job Details: 06/06/2022

Arrived on site for washer banging around and randomly leaking every few cycles. Upon arrival confirmed issue.after further testing I found no errors in diagnostics. I then found unit could run through all setting but tub wasnt lvl causing unit to wobble and throw water around. I then found suspension rods starting to fail. Inspected rotor/stator and found no major issues. Also found no failures with pumps or valve; ordrng 1 W10440786 (Suspension rods)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVL03

Near Killeen, TX 76542

Tyler

Job Details: 06/06/2022

"Arrived on site for refrigerator not cooling, or freezing correctly. Upon arrival confirmed issue and found temps (actual) at 37,60. Upon further inspection I found evap coil had lost all frost/moister. Both fans were running. Compressor amperage was over 2amps. Found unit had system failure in sealed system. Will need office to reschedule once availability of parts and authorization is aquired for repairs of sealed system equipment. ; ordrng 1 W10233961 (Compressor) and 1 WP2188823 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Needs ahs autho) and 1 Cnote (Needs rescheduling for 2hrs in the morning. Unit is in garage)"

We serviced a

WHIRLPOOL FREEZER

Model WRS588FIHZ04

Near Marble Falls, TX 78654

Jonathan S

Job Details: 06/06/2022

Arrived on site for refrigerator leaking water underneath unit. Inspected unit and work area. Gained access to condenser drain pan. Found drain setting in drain pan. Attempted to reinstall. Found collapse drain. Attempted to remove insulation and reinstall drain. Found drain line not able to fit due to collapse drain (see SD PIC). Called Whirlpool tech support and found in training. Will need to contact whirlpool for issue. Job completed.;

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Round Rock, TX 78681

Cliff

Job Details: 06/04/2022

Arrived on site to replace previously ordered parts for washer. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Kyle, TX 78640

Justin

Job Details: 06/04/2022

Arrived on site for an ice maker with a physically broken part. Upon further inspection I found the IM sensor broke off and was hanging. I replaced the IM and then tested the unit. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78726

Kimo

Job Details: 06/04/2022

Arrived onsite for dryer not heating. Upon inspection I found that the heating element had separated. I installed new heating element and tested unit and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Leander, TX 78641

Kimo

Job Details: 06/04/2022

Arrived onsite for a refrigerator that is spilling ice onto the floor when in uses. Upon inspection I found that it needed an ice guid.I installed ice guid and tested unit and found unit operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Mustang Ridge, TX 78610

Justin

Job Details: 06/04/2022

Arrived on site for a dishwasher not draining. Upon arrival the customer showed me how there was some water left over in the filter area. I informed the customer on how this is normal operation. I then put the unit into diagnostics mode and found no stored error codes. I ran a diagnostics cycle and found it ran through as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Austin, TX 78753

Joe Z

Job Details: 06/04/2022

"Arrived onsite for washer is not spinning . Upon arrival asked customer what types of issues he was having . He said the unit goes through the cycle but taking longer than use to. Ran auto cycle and all test passed. Ran quick wash cycle and unit operates as designed. Cannot duplicate the issues. I explained to customer when using sensing , the more clothes you put the more water is added, therefore takes longer than small loads. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Austin, TX 78759

Joe Z

Job Details: 06/04/2022

"Arrived onsite for LIGHT HASNT TURNED ON FOR AWHILE, THEN IT TURNED ON ONCE AND HASNT AGAIN SINCE. Upon arrival inspected unit and found that voltage to bulb was constant even when on off. Need to replace control. Replaced control and unit operates as designed. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Canyon Lake, TX 78132

Andrey

Job Details: 06/04/2022

"Arrived on site to replace previously diagnosed spray arms and heater, verified that parts were needed, replaced spray arms and heating element, tested unit, unit now running as designed, advised customer to use rinse aid at all time to ensure optimal performance, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78681

Cliff

Job Details: 06/04/2022

Arrived on site to replace previously ordered parts for range. Replaced burner head and tested unit. Found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Round Rock, TX 78665

Cliff

Job Details: 06/04/2022

Arrived on site to replace door gasket for refrigerator. Replaced gasket and tested unit. Found all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Round Rock, TX 78664

Cliff

Job Details: 06/04/2022

Arrived on site to diagnose a refrigerator with unlevel doors. Leveled unit properly and all is working properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2571XEM0

Near Pflugerville, TX 78660

Cliff

Job Details: 06/04/2022

Arrived on site to diagnose a refrigerator that was leaking in the icebox. At time of service no failures were present. All is working properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Leander, TX 78641

Kimo

Job Details: 06/04/2022

Arrived onsite for oven not igniting. Upon inspection I found that the blow ignitor was broken. I replaced it and tested unit and found unit operating as designed.job complete no gas leaks.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Uhland, TX 78640

Andrey

Job Details: 06/04/2022

"Arrived on site to test unit for squeaking noise, tested unit found nut holding cam in place got loose causing belt to squeak and cam to rattle, replaced cam and belt, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL DRYER

Model MEDX655DW1

Near Kyle, TX 78640

Andrey

Job Details: 06/04/2022

"Arrived on site to test unit for burning smell and squeaking noise, found noise coming from idler pulley, replaced belt pulley and bearings, could not replicate burning smell, customer stated that he only noticed it one time and it could be some hair burning up on the element, advised customer to clean ventilation, last time cleaning was done, about 1.5 years ago, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near New Braunfels, TX 78132

Andrey

Job Details: 06/04/2022

"Arrived on site to test unit for no cool, tested unit found freezer frosted over, found that the RC gasket is not sealing on bottom left corner and gaps from 1/8 up to 3/16 between FC RC liner and refrigerator facia , due to the air leak in RC condensation buildup in air vent froze preventing air circulation, applied perma gum to back of gasket and sealed all gaps with silicone, advised customer to completely defrost unit 24-48 hours and condensation and frost should not be a issue after, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78749

Justin

Job Details: 06/04/2022

Arrived on site for a dishwasher with no power. Upon further inspection I found the unit was hardwired. I checked for voltage at the terminal block and found none. I found the breaker was not popped. I advised the customer on reaching out to their electrician.

We serviced a

LG WASHER

Model WM3370HWA

Near Austin, TX 78729

Joe Z

Job Details: 06/04/2022

Arrived onsite for CLOTHES ARE WET AT THE END OF THE CYCLE - NOT SPINNING CORRECTLY WITH CLOTHES INSIDE. Inspected unit and found unit is draining correctly just will not spin. Found LE error code for Locked motor. Need to replace stator.

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Austin, TX 78737

Justin

Job Details: 06/04/2022

Arrived on site for a washing machine constantly draining as soon as the unit is plugged in. I tested the unit and was able to replicate this. I gained access to the control and ohmd out the drain pump. It ohmd out good. This indicates a bad control. I installed the new control and then test the unit. I ran a diagnostics cycle and found the unit running as designed. No leaks observed at the time of service. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Austin, TX 78737

Justin

Job Details: 06/04/2022

Arrived on site for a dishwasher leaking out of the front door when running. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck button. I cleared the error codes. I then ran a test cycle and found it aggressively leaking from the front edge of the tub. Upon further inspection I found the lower wash arm separating and allowing water to constantly spray the front of the tub. Due to this I replaced the wash arm. I then ran a diagnostics cycle again and found the leak was no longer present. Call complete.

We serviced a

LG WASHER

Model WM3370HWA

Near Austin, TX 78729

Joe Z

Job Details: 06/04/2022

"Arrived onsite for LOCKED MOTOR? LE ERROR CODE- WONT RUN CYCLES. Upon arrival,test unit and unit will not agitate or spin. After several tries go t the LE error code. Inspected wiring to stator and sensor and wiring is good. Checked resistance on stator and got 7kohms. Should have 10-15 Kohms. Need to replace stator.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near New Braunfels, TX 78130

Andrey

Job Details: 06/04/2022

"Arrived on site to replace previously diagnosed outer glass, replaced glass, tested unit, unit now is functioning as designed job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS02

Near Georgetown, TX 78628

Lou

Job Details: 06/04/2022

"Arrived on site to install modules per service Pinter provided by manufacturer. Upon arrival, I found that the unit has 10 modules (8 in RC & 2 in FC) that need to be replaced per service pointer #W11606409 and special project code S84638. I removed and replaced all 10 modules and tested the unit. All modules are operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Georgetown, TX 78626

Lou

Job Details: 06/04/2022

"Arrived on site to inspect refrigerator freezer not cooling. Upon further inspection, I tested temps in the FC=16 degrees. I found the FC light not working and the RC lights dim. I found the deli control not working and inspected the deli harness and found 2 of 5 wires broken. I found the RC evaporator drip pan badly warped. I had my customer read the disclaimer provided by management and advised the customer that repairs would not be cost effective at this time.No water leaks observed during service, job completed."

We serviced a

SAMSUNG REFRIGERATOR

Model RFG237AARS

Near Georgetown, TX 78626

Lou

Job Details: 06/04/2022

"Arrived on site to remove the refrigerant from a refrigerator. Upon further inspection, I found the unit in the garage and the customer advised that the unit was being picked up with trash, but the refrigerant needed to be removed before doing so. I connected my equipment to the unit and excavated the refrigerant into my recovery tank until the unit was in complete vacuum. I provided a copy of my certification number to provide to the city for pickup (847A93A7DDD60CC21).

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Georgetown, TX 78633

Lou

Job Details: 06/04/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I shaped the gasket. Tested door functions and the door is sealing properly. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near New Braunfels, TX 78132

Andrey

Job Details: 06/04/2022

"Arrived on site to test unit for unresponsive console, tested unit found control sending power to console but its not turning on, will need to replace console to fix issue

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Killeen, TX 76543

Tyler

Job Details: 06/04/2022

Arrived on site for washer. Needing previously diagnosed ui. Upon installing new ui I found full touch and sound functionality. Found washer working as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Georgetown, TX 78633

Lou

Job Details: 06/04/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the left hinge pad missing, I installed a new part and tested the door functions. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KENMORE REFRIGERATOR

Model 795.7403341

Near Georgetown, TX 78633

Lou

Job Details: 06/04/2022

"Arrived on site to inspect refrigerator freezer section not cooling. Upon further inspection, I found the FC door gapped in the left and right bottom corners approximately 1/4 inch wide. When I opened the door, I found frost built up in the FC section and water had puddled at the bottom and froze up. I disassembled the unit and found the bottom basket was not installed correctly as it was in backwards. Once I got ice/frost removed and the FC section cleaned up, I reassembled the FC section properly and tested door functions and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW0

Near Georgetown, TX 78633

Lou

Job Details: 06/04/2022

"Arrived on site to inspect range oven not heating properly. Upon further inspection, when I opened the oven door, I found a sheet of foil on the bottom panel (photo). Removed the foil and found the bottom panel badly warped (photo). Removed the bottom panel and tested the unit in Bake mode and found the ignitor illuminating but not getting hot enough to ignite the burner. Also found the bottom portion of the door gasket badly torn. Tested the cooktop and all burners are operating as designed. Attempted to contact the property manager and received vm. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS92EC0AS02

Near Pflugerville, TX 78660

Cliff

Job Details: 06/04/2022

Arrived on site to diagnose an oven that is not turning on. Found thermal fuse open preventing unit from operating. Replaced t-fuse and tested unit. Found all is functioning properly at this time.

We serviced a

GE DISHWASHER

Model GLD2850T05CS

Near Killeen, TX 76549

Tyler

Job Details: 06/04/2022

Arrived on site for dishwasher needing previously diagnosed racks and motor. Pan arrival installed required parts. Reassembled and tested unit twice and found no leaks. Also found soap dispenser opening on both cycles as designed. Informed customer of findings and units status. Call complete

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VEB01

Near Killeen, TX 76542

Tyler

Job Details: 06/04/2022

Arrived on site for refrigerator to cooling properly. Upon arrival confirmed issue. Found temps in fc were at 0 and rc at 42. Found all fans and compres running. Found ice bucket full. I then found compressor shutting down to early due to clogged condenser coils. Also found drain line clogged and filling into freezer. Cleared drain and cleaned coils. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

SAMSUNG WASHER

Model WF45M5500AZ/A5

Near Killeen, TX 76542

Tyler

Job Details: 06/04/2022

Arrived on site for washer leaking from door. Upon arrival confirmed issue and found crack in bellow seal. After replacement of bellow I reassembled and tested unit. Found washer could cycle as designed with no leaks found. Call complete

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Temple, TX 76501

Tyler

Job Details: 06/04/2022

Arrived on site for refrigerator not making a problem leaking water from the icemaker into the dispenser the door. Upon arrival confirmed issue and found ice bucket had a solid block of ice formed in it as well as the icemaker overfilled from a leaky valve. made the needed repair of the new valve and ensure there are no leaks once tested and inform the customer to give the unit 24 hours to fill the bucket back up with ice. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78717

Kimo

Job Details: 06/04/2022

"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new IM, cute, coupler, and valve. And tested unit and found unit operating as designed. Job complete D2c ice container.; ordrng 1 D2cW10873791 (D2c ice container)"