We serviced a
MAYTAG REFRIGERATOR
Model MSD2550VEW01
Near Waco, TX 76705
Jonathan M
Job Details: 06/24/2021
Arrived on site for refrigerator that?s not making ice consistently. Inspected unit and work area. Unit is too old to place the unit and service diagnostics. I checked the receiver and emitter by hand and found it working properly. Replaced the icemaker and tested the unit. The unit is now working as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 253.730723
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected refrigerator with power issues. Tenant advised the was concerned because the unit would turn off for a few hours and turn on again. I checked temperatures and got -2 and 29 degrees in both sections. Items in the freezer were frozen solid and the refrigerator items were cold as they should be. I explained the refrigerator fans and compressor sounds to the tenant and confirmed the unit is working properly. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected ice maker not producing ice in a French door refrigerator. Confirmed the complaint through test 56 and found the ice maker lost home position. Removed and replaced it and unit was harvesting upon departure. JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near New Braunfels, TX 78132
Andrew
Job Details: 06/24/2021
Arrived on site to test unit for no ice production. Ranservice test 96(dispenser valve) and water dispensed good. Ran service test 97(ice maker valve) and no water. Replaced RC valve with no change. Fill tube heater tested good. Water tube not obstructed. Needing filter housing and valve on return visit. Office to reschedule.; ordrng 1 W11024083 (housing) and 1 W11312191 (valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan M
Job Details: 06/24/2021
"Arrived on site for a washing machine and still not finishing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no water detected) error code. Ran through the valves and found the hot water valve not pulling in water. The customer advised that she had turned off the hot water to the unit. The unit was set on cool which would also pour hot water into the machine. I did inform the customer that that was probably why her unit wasn?t finishing cycles because the unit was unable to get hot water to the unit and they shut itself off after a certain amount of time. I turned the hot water valve at the wall back on. The customer advised that that was not it and that it was not completing cycles. Ran through an auto test and the unit ran as designed. Ran through both manual agitation and spin tests. Both ran as designed for 2 minutes. The customer advised that the unit might be doing that without clothes in it but it would not do anything while she has towels in the machine. Had the customer get a load of towels and sheets and ran a heavy duty cycle. I did instruct the customer about not mixing loads. The unit filled and began agitating as designed. I canceled the cycle and placed the unit in a drain and spin cycle. The unit ran as designed. . I called Whirlpool Techline and spoke to Kathy SR# 7731082386. She advised that based on the results, the issue is a loading and installation issue. She advised the customer need to have both valves turned on for the unit to run properly and to make sure the customer goes through her user care guide for pertinent information about the unit. Unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 06/24/2021
"(Tw) Onsite for fridge not freezing in FC and not making ice. Found FC barely cool and RC above proper temp. No ice build up and no frost pattern present on either evaporator. Compressor very hot to touch and drawing 2.02A. Needs SS repair. Ordering compressor, RC and FC evap, RC evap housing, access valve, UV drier, RC evap cover. Office to reschedule. ; ordrng 1 W11492867 (Rc evaporator) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 WPW10469927 (Rc evap housing) and 1 WPW10501260 (RC evap cover) and 1 SSrepair (SS repair)"
We serviced a
GE REFRIGERATOR
Model ZISS42DYS
Near China Spring, TX 76633
Jonathan M
Job Details: 06/24/2021
"Arrived on site for a refrigerator that?s not keeping temperature in either fresh food or freezer sections. Inspected unit and work area. Found frost buildup in the evaporator section on the ceiling. Spoke to CS and was advised to check to see if the defrost timer would help defrost the unit. Could not determine whether the heater was kicking on or not. Was advised to just replace all the defrost components due to inability to check which part was the problem. The customer also stated that his icemaker is not making an abnormal sound but that it?s not working. Ordering defrost timer, bracket heater, and ice maker. The office will need to get authorization for the repair and then contact the customer about a return date due to parts availability. Please schedule the service service for two hours on the return visit.; ordrng 1 CNOTE (TWO HOURS ) and 1 WR2X8619 (bracket htr.) and 1 WR30X10093 (icemaker asm) and 1 WR9X502 (timer defrost)"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Jarrell, TX 76537
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the front panel being warped and the inner door panel being warped and not sealing properly, I removed and replaced the front panel, inner door panel, door gasket, strike and catch and recommended that the customer allow the glue to dry for 24 hours before using the unit and had them sign for their receipt. No lint observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT580SSF4SS
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher not allowing he function and upon arrival customer also stated was not cleaning the dishes well. Upon arrival was able to confirm the heating element is intact but is not receiving power from the main control or the oWi. upon further investigation found a lot of water corrosion around main control. I then found water has been leaking from door seal on right side and caused shortage between main control and owi sensor. come back and install and repair new main control, owi sensor as well as a new door seal. Also went over with customer the best methods to lessen the amount of hard water inside and around dishes and dishwasher. Call complete ; ordrng 1 WD08X22095 (Door seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/24/2021
"Arrived on site for refrigerator developing water in the bottom of our RC. Inspected unit and work area. Found drain pan at fault and shim did not correct issue. Service and labor CB, evaporator drain pan ; ordrng 1 W11457241 (EVAPORATOR )"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Clifton, TX 76634
Tyler
Job Details: 06/24/2021
Arrived on site for washer giving F6 E2 error code as well as not turning on or responding after coded appear. Upon further investigation I found that the main control had stopped sending a stable five DC volt connection to the UI panel but instead was bouncing between one DC vault and 50 DC volt I also found that on the ui control itself there was burn marks near harness connections.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78665
Wesley
Job Details: 06/24/2021
Arrived onsite and found some condensation at the top of the mullion separating fridge and freezer on the outside facing the room. No humidity settings on this unit. Ordering silicone to close liner gap. All else appears in good order.Office to reschedule.; ordrng 1 WP482338 (White silicone)
We serviced a
ROPER OVEN
Model 911.4838589
Near Holland, TX 76534
Al
Job Details: 06/24/2021
"Arrived on site and inspected older wall oven with apparent runaway temperatures or F2 code. Set the temperature to 350 and unit reached, but didnt exceed the programmed temperature. Unit is operating properly.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78738
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of long dry times, I used vent tester, found weak air flow, instructed customer to have vent cleaned."
We serviced a
MAYTAG WASHER
Model MHWE300VW00
Near Killeen, TX 76543
Al
Job Details: 06/24/2021
"Arrived on site and inspected front load washer with door locking issues. Customer advised hed have to trip the breaker, wait 2 hours and door would unlock. I confirmed the complaint and removed and replaced the latch and unit tested as designed to customers satisfaction. JOB COMPLETE"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McGregor, TX 76657
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher needing previously diagnosed door, nameplate and handle. Upon arrival also confirmed upper rack was mis aligned causing rubbing against door seal. Was able to realign door seal and installed previously diagnosed parts. Reassembled and tested unit found no leaks. Door seals great and rack is no longer rubbing. Call complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Austin, TX 78737
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for left front and rear burner not going to low. Found valve not adjusting will order new valve and burner caps office to reschedule. ; ordrng 1 W10594392 (LF valve) and 1 W11256503 (Valve) and 1 W10819916 (Burner caps)
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near McGregor, TX 76657
Tyler
Job Details: 06/24/2021
Arrived on site for range needing previously diagnosed door hinges. Upon arrival confirmed door hinges were in fact warped and bent. I replaced both left/right hinges on small oven door. Reassembled and tested door. Found unit functioning as designed call complete.
We serviced a
GE REFRIGERATOR
Model CFE28UELBDS
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit leaking and keurig not filling with enough water, found defrost drain line was clogged and keurig pins were clogged. I defrosted drain line and cleaned keurig cup housing. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected top load washer not spinning. Ran diagnostics and found the unit was not completing cycles because the front left leveling foot was causing the unit to be unbalanced and contributing to the unit not spinning the clothes out. I leveled the unit and unit tested properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
(CH) Arrived on site for dishwasher not heating and leaking. Upon arrival entered diagnostics and found no error codes indicating a hardware failure. During diagnostics verified heating element is getting 120V from main control. Then found that OWI sensor wasnt sensing correct temp and was covered in calcium buildup. I then fully disassembled unit and removed items under sink. After multiple back to back tests I found no leaks of any kind. I did however find multiple signs of areas where leaks could be occurring. Informed customer of findings and recommended a plumber to inspect under sink further. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
"Arrived on site for wall oven not turning on. Upon arrival found 240v at power supply. Also found power supply was an old prior 1989 style supply that was incorrectly installed in 2 areas. After further inspection I called whirlpool techline and was able to retire unit board found no results in connection to ACU. Verify p6 and p11 connections per techline, also found thermosensor between line in and ACU was intact allowing stable power to ACU. also installed new ACU and ui controls. After repairs found same issue occurring due to style of old wiring. Techline and tech agree a professional electrician is required to update power supply in order to establish a proper connection to ACU and rest of oven. Call completeBrian sr#7731088086"
We serviced a
GE DRYER
Model GTDN550ED0WW
Near Austin, TX 78737
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected Dryer Inc Found at this time dryer is not making any excessive noise while running, dryer is heating properly and no repair is required at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Waco, TX 76710
Jonathan M
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Remove the dishwasher from the wall and started to disassemble the wash pump motor. Found rodent damage done to wiring of the unit that was not there on the prior visit. Attempted to wire nut the wiring back together but found the wires too tight indicating that the wire nut may not hold.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDW01
Near Temple, TX 76502
Al
Job Details: 06/24/2021
"Arrived on site and inspected freezer frosting issues. Confirmed the complaint and found there was a gap between the cabinet that was causing the frosting issues. I used silicone to seal the gaps, unit now operating without issues. Customer satisfied, JOB COMPLETE."
We serviced a
AMANA OVEN
Model ACF4265AB
Near Moody, TX 76557
Tyler
Job Details: 06/24/2021
Arrived on site for range needing control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the water dispenser line being damaged, I was to remove the dispenser line and replace it; I am ordering the reservoir Water source at the wall was left turned off for safety.; ordrng 1 W11229977 (Reservoir) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 2 WP2300868 (Fitting)s"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near San Marcos, TX 78666
Andrew
Job Details: 06/24/2021
"Arrived on site to replace module and display board from previous diagnosis. Replaced parts, tested unit, unit works good. Advised customer 3/16? cutout vent needs to be cut before operating unit to prevent further damage. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78665
David S
Job Details: 06/24/2021
"(Tw) Onsite for freezer section leaking water and freezing up. Found gasket sagging on the bottom side of FC door and ice build up has damaged the active springs in the rails of FC section. RC temp 35 degrees, FC temp 2 degrees. Also, C/S freezer light not working. Found ice build up froze over switch not allowing switch to move. Removed ice from switch and light is now functioning properly. Ordering gasket and both rails for FC door.; ordrng 1 W10407216 (Gasket) and 1 W10625067 (Left bracket) and 1 W10625068 (Right bracket)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US1A
Near Georgetown, TX 78626
Jimmy J.
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed part. Found front panel and kick plate already removed. Reached out to office and Tommy confirmed he reassembled the dishwasher before he left. Removed wash motor and installed new wash motor. Ran through normal cycle and dishwasher is washing as designed. Could not get the front panel secured, but was able to re secure the kick plate. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78737
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit not cooling, found open defrost thermostat. Ordering harness and control. ; ordrng 1 W11174745 (Harness) and 1 WPW10317076 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78756
Jacob
Job Details: 06/24/2021
Arrived onsite for door switch missing to the unit. Looked at the unit and found door switch was previously pulled out. Ordered new switch. Office to reschedule ; ordrng 1 WP3406108 (switch-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for Water Dispensing Slowly. Found water only trickled when dispensing. Removed water line to ensure the water line wasnt kinked. Looked good. Removed customers filter and used bypass and water dispensed as designed. While working heard valve call for water and could hear the valve vibrating the reservoir. Removed reservoir and valve. Installed new reservoir and valve and installed customer filter. Tested dispenser and water came out strong for a short period, but then went back to a trickle. Informed customer their filter needed replacement. While discussing filter options we heard the valve call for water and the vibration and knocking was gone. With this, new reservoir and new valve are now allowing proper water flow. Customer chose to use the bypass for now unless they decide later to install a new filter of their own. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78754
Scott
Job Details: 06/24/2021
Arrived on site for screw found in dispenser ice . Checked all possiably missing screws in ice bin and around ice maker . ( quick pic) . Couldnt find any missing screws . No other issues found . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a microwave that had thermal event.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78665
Wesley
Job Details: 06/24/2021
Arrived onsite and found full tube had frozen again. Replaced valve and cleared ice again. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID OVEN
Model KEBS107SSS00
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not heating correctly, upon inspection found the units broil element burnt and causing issues, replaced broil element and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for no power. Test outlet and outlet giving 120v. Test curse and fuse test good checked cavity sensor and cavity sensor test good. Found bad control board will order new board office to reschedule. ; ordrng 1 W11342846 (Control board) and 1 W11333816 (Display board)
We serviced a
MAYTAG DRYER
Model MEDE300VF0
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley squealing and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model JJW3830DP03
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for a broken glass piece, upon inspection found the inner glass packet was broken. Ordering correct part. Office to reschedule ; ordrng 1 W10347596 (door glass)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15POZP0
Near Austin, TX 78735
Luis
Job Details: 06/24/2021
"Arrived on site for no ice, ran diagnostics weak frost pattern on evaporator plate,ran unit through a normal cycle no ice forming on plate diagnosed a refrigerant leak unit will need a new evaporator,compressor and filter drier
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Austin, TX 78744
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for vent releasing steam. Found vent working as designed and steam getting between unit and counter top. Unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
David S
Job Details: 06/24/2021
"(Tw) Onsite for dishwasher not drying. Found F7E1 no heat, heating element ceramic appears cracked, tested heating element from control and found it open, thermostat had continuity. Ordering heating element and returning with control just in case. No leaks at time of service. Office to reschedule due to part availability. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Kyle, TX 78640
Jacob
Job Details: 06/24/2021
Arrived onsite for unit not cooling/freezing at all and lights out in the refrigerator and freezer. Opened up the unit and the unit was not cold or freezing. Found that the module in the freezer is out and mostly the issue for the top lights nor working. Looked at the unit for not cooling/freezing. Felt the compressor was hot. Spoke with SW and found that the compressor is no good. Needs a sealed system. ; ordrng 2 W10695459 (module)s and 1 W10832994 (compressor) and 1 W11506635 (COUPLER) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a washing machine with the door not closing properly. Upon arrival the customer stated that in order to start the unit they ha e to hold the door down and to stop it they must do the same. Upon further inspection I found the door hovering about half an inch when closed. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and found all that was wrong was I had to push down the lid to initiate the cycle. I found the cycle not finishing without doing that. I then gained access to the hinges and found they appeared fine. However they are not working correctly, so I am ordering new ones to install. Office to reschedule.; ordrng 1 W11551369 (Left Hinge) and 1 W11128306 (Right Hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
GE MICROWAVE
Model RVM5160DH1WW
Near Manor, TX 78653
Matthew
Job Details: 06/24/2021
Arrived onsite for microwave not responding. Upon inspection found failed Thermal fuse . Need to order and replace. Office to reschedule. ; ordrng 1 WB27X11138 (microwave fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78738
Robert
Job Details: 06/24/2021
Arrived on job for complaints of washer leaking from front. Gasket has some mold and pet hair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
Arrived on site for Upper Rack Concerns - Dishwasher The sides seems to be broken the pieces that go inside the wheels in both sides. Found all four wheels separated from upper arms. Removed arms and installed adjuster rack kit. Reinstalled rack and rack is working as designed. Job completed
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS
Near Lakeway, TX 78734
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of of unit not producing ice, found failed ice maker kit.
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of dryer not powering on, found power supply issue, 120v on on leg, 43v on the other to neutral and 79 across both legs.
We serviced a
GE DRYER
Model GFD65ESPN0SN
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/24/2021
Arrived on site for dryer not powering on. Inspected unit and work area. Measured incoming voltage and found none. Found circuit breaker tripped. Reset breaker and tested dryer and found unit working as designed. Shown customer circuit breaker location.
We serviced a
GE OVEN
Model PT970SM2SS
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/24/2021
"Arrived on site for oven combo key pad failure reoccurred. Inspected unit and work area. Verified failure and found bake, clock and 3 keys not responding. Found failure is with UI.
We serviced a
GE REFRIGERATOR
Model GSHF6HGDBCBB
Near Austin, TX 78747
Luis
Job Details: 06/24/2021
Arrived on site for defective seal replaced defective pan seal.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Temple, TX 76502
Al
Job Details: 06/24/2021
"Arrived on site and inspected dryer with excessive condensation inside of the unit. Confirmed the complaint and was told by the customer he feels the dryer ventilation system is tied into the AC unit because when the AC is on the unit has condensation, but when its off the unit is fine. I tested the unit and it tested properly. The customer disconnected the dryer from the ventilation system and taped the vent off and will vent into the room until his home builder checks the system
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. fan scroll will be needed to correct issue. Customer will also defrost refrigerator before next service call. Customer is aware how to manage defrosting water.; ordrng 1 W11098695 (Fan scroll)"
We serviced a
GE MICROWAVE
Model JKP90DP3BB
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to inspect microwave with no power, but the oven is working. Upon further inspection, I found he microwave control display blank and the oven display operating. I pulled the unit from the cabinets and removed the microwave cover and found the safety thermostat harness shorted. Traced the wiring to the fuse and filter board. Tested the fuse and it was bad and found a burn spot on the filter board where the fuse sits. Tested the switches and all are within range. Using a fuse from my van stock (W10138793), I installed the fuse and tested the microwave. Unit is operating as designed. Advised customer that should the fuse go bad again, the safety thermistor, fuse, and filter board will need to be replaced with the possibility of all 3 switches being replaced as well. Job completed.; ordrng 1 WB24X10025 (Range thermostat)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Austin, TX 78759
David Z
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed sealed system parts to resolve sealed system leak. Evacuated system and found no pressure. When removing parts to replace compressor I found the drain tube for the RC was full of oil mixed into the water. When I removed the dryer, the dryer came out on fire due to oil and contaminants in it, and I also found the top of the dryer plugged. I proceeded to install the evaporator and compressor. Vacuumed unit for 30 minutes and verified vacuum holding. Attempted to charge system and found it would only take 2 oz of Freon. Removed dryer and tried to push with Freon through heat loop. You will hear air for a second and then it plugs. I tried heating the heat loop line and cutting off a small section from the bottom. Retried and the heat loop is still restricted. Called and spoke to Ed at tech line, SR7731087762. Tech line sent report for product review to engineering, as troubleshooting steps have already been taken to attempt to unrestrict line. Whirlpool will follow up with customer or us to follow up on review steps. No further action to perform at this time. ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78745
Leonardo
Job Details: 06/24/2021
Arrived on site spoke with maintenance guy and he called tenant and tenant wanted to reschedule he will call when they are ready. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78731
Luis
Job Details: 06/24/2021
"Arrived on site for not dispensing ice. Tested dispenser found coupling not engaging ice bin,removed extra washer on coupling shaft assembly,coupling now fully engaging ice bin,tested ice dispenser ice dispenser working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KUDS50SVSS3
Near Austin, TX 78739
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for unit not working correctly. Test unit and found wash motor not getting water to top rack. Will need new sump and motor
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78747
Luis
Job Details: 06/24/2021
"Arrived on site for ice build up in freezer. Found obstruction behind main drawer,removed obstruction added sealer between liner and cabinet gaps,reinstalled door checked door seal good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Pflugerville, TX 78660
Scott
Job Details: 06/24/2021
Arrived on site for surface light no coming on . Found relay on control and socket shorted out . Replaced control and socket . Light is functioning properly. No other issues found . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Scott
Job Details: 06/24/2021
"Arrived on site for washer not cleaning properly . Ran diagnostics got 4-3 error . Found poor pressure . Halfway thru test wash , wash motor just stopped . Ordering sump and motor and vent . No water leaks detected at time of service. Call to set return .; ordrng 1 WPW10428211 (Vent)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308ESS1
Near Bastrop, TX 78602
Matthew
Job Details: 06/24/2021
"Arrived onsite to replace previously diagnosed parts. Replaced sealed system; compressor,evaporator, dryer and valve. Sealed port with foam and permagum. Ran test and unit is functioning properly. Ice was forming on evaporator. Job complete"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRW01
Near Round Rock, TX 78681
David S
Job Details: 06/24/2021
"(Tw) Onsite for fridge leaking in FC near icemaker. Tested IM, IM went through harvest and filled. Found IM leaking water into bin causing ice bin to freeze up and crack when customer called for ice. Ordering ice bin. Replacing Ice maker and ice bin. Needs AUTHO.; ordrng 1 WPW10670845 (Ice bin) and 1 CNOTE (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hutto, TX 78634
Wesley
Job Details: 06/24/2021
Arrived onsite and found unit freezer light module had shorted. Replaced freezer light module. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78748
Kevin
Job Details: 06/24/2021
Arrived on site and sound customer has videos of washer during the spin cycle. All noises are normal. inspected washer Running all functions manually and then in calibration. Explained to customer again that all noises are normal for this model.. SR 7730986791
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Taylor, TX 76574
Wesley
Job Details: 06/24/2021
Arrived onsite and replaced the icemaker and the adapter together. All checks good. Unit is now set up to be operating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found ice production has stopped and icemaker is in the twisted position. Removed ice bin and disconnected icemaker and after reconnecting it it began cycling properly. Ran test 120 to confirm Icemaker motor is harvesting properly and ran test 97 to ensure it is filling properly, job complete.
We serviced a
GE MICROWAVE
Model JVM7195DK3WW
Near Bastrop, TX 78602
Matthew
Job Details: 06/24/2021
Arrived onsite to replace previously diagnosed parts. While attempting repair found magnetron damaged. Will need to order new magnetron. Capacitor is installed bringing back diode. Left unit unplugged and notified customer do not attempt to use. Office to reschedule ; ordrng 1 Wb27x11079 (magnetron)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78724
Jacob
Job Details: 06/24/2021
"Arrived onsite for unit not filling with water. Tested the unit. Water was not dispensing through the filter or anywhere. Changed out the single valve. Also noticed that the fill hose from the wall side, that the seal ring was ripped and could play a part in blockage of water. Called tech line. Said the fill hose may need to be replaced at this point. Spoke with Dustin got sr#7731085760. Spoke with PR and found further that the diode in the wire harness for the valves was bad and not sending 120v to the valve. Ordered harness and rescheduled with customer. ; ordrng 1 W10633276 (harns-wire)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS3
Near Austin, TX 78739
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HV04
Near Austin, TX 78728
Scott
Job Details: 06/24/2021
"Arrived on site replaced interlock switch is closing better , but will need outer door due to slight bend on right side .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/24/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78759
David Z
Job Details: 06/24/2021
"Arrived on site to diagnose refrigerator building ice under the freezer drawers. Customer also has a drip coming from the top panel as well. Found reservoir line is cracked and dripping, and reservoir needs replacement. Found the drain for the unit is clogged, causing defrost water to run into FC. Provided estimate for new reservoir and cleaning out and clearing drain and ice. Ordered reservoir. Cleaned out and steamed out drain. Verified drain is properly draining and obstruction was removed from the drain tube. .; ordrng 1 W11194438 (Filter housing) and 1 W11168758 (Reservoir)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Granger, TX 76530
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for F2 E1 - Combination Wall Oven - PRE-ID User Interface or Keypad. Placed in diagnostics and F2E1, F2E0, keypad stuck / disconnected errors. Cleared error codes. Removed UI and temp sensor and inspected. Installed new UI and temp sensor. Ran oven and tested microwave. Both ran without error.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/24/2021
"Arrived on site for dishwasher leveling water in the bottom under filter. Inspected unit and work area. Found water level normal. Found no loop in drain line. Added loop to help reduce the amount of water. Performed diagnostics mode, no error codes. Monitored test cycle operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Hillsboro, TX 76645
Jonathan M
Job Details: 06/24/2021
Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Found the compressor starting but only pulling .058A. Spoke to PR and was advised the unit had lost all of its charge. Ordering sealed system parts including the evaporator and office will need to contact the customer about a return date due to out of stock and PSP items. Please schedule service for at least two if not three hours. Hours.; ordrng 1 NITROGEN and 1 W10913906 (coupler) and 1 W11407409 (EVAPORATOR ) and 1 W11407409 (COMPRESSOR ) and 1 W11490399 (DRIER)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for STILL MAKING THIN ICE AND VERY LOW PRODUCTIONS. Found water tube dispensing water into reservoir very slow, almost a trickle. At some points it ceases to flow then begins flowing slowly again. Checked pressure setting knob at the wall underneath the sink and the valve is turned up at the highest setting. Ordering a new ice maker valve W11126268 and recirculating pump W11542867 to complete the repair and will return with all previously ordered parts just in case. ; ordrng 1 W11126268 (Valve) and 1 W11542867 (Recirc pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78728
Scott
Job Details: 06/24/2021
"Arrived on site for no ice . Found door harness broken . Ran resistance on fill heater , got 6.98 ohm. No water leaks detected at time of service. Ordering freezer door . ; ordrng 1 LW11026425 (FZ door ss)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Andice, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for CSI Brian Workman advised the far left knob need adjustment. Found far left knob was damaged and wouldnt stay attached to the valve. Once replaced customer noticed the far right knob was tilting to the right. Found far right valve stem was not properly secured and attempted to resecure it in the center position. Now knob valve sits loose and knob wiggles back and fourth. Checked for any gas leaks and there were none detected. Ordering a new far right valve W10859922 to complete the repair. Also ordering the entire manifold W10594396 JIC the new valve does not seat properly. ; ordrng 1 W10859922 (Front right valve) and 1 W10594396 (Manifold)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Burnet, TX 78611
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11542867 (Pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Dripping Springs, TX 78620
Robert
Job Details: 06/24/2021
Arrived on job for complaints of not drying. Found heater open replaced heater. No leaks detected at time of service
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for unit turning off when you run unit. Test unit and found bad control board. Ordering new control board office to reschedule. ; ordrng 1 W10892389 (Control board)
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near Kyle, TX 78640
Jacob
Job Details: 06/24/2021
Arrived onsite for unit not heating as quick to cook. Tested the unit up to 350 and 400 degrees. Unit working as designed. Checked internal temperature with internal thermostat and it checked 10 degrees hotter. Let tenant know that the unit does take time to get up to desired temperature as they are used gas stoves. No issues at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Del Valle, TX 78617
Jacob
Job Details: 06/24/2021
Arrived onsite for door handle being damaged. Saw that the handle had been broken off. Replaced handle. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found Icemaker is not working and evaporator drain in freezer is frozen over, there is ice buildup on the bottom of the freezer, the new drain tube per service pointer W10632338E is needed to correct this issue, replaced icemaker and cycled it to ensure it is working properly and it filled properly.; ordrng 1 W10619951 (Drain hose)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a range that was getting a F3E0 error code. Upon arrival the F3E0 error code for shorted sensor was flashing on the UI. I cleared the error code and put the unit into diagnostic mode. I found the diagnostics mode was reading no temp, indicating a sensor error. I gained access to the back of the unit and ohmd out the outlet, both elements, and the fuse. All read good. I then ohmd out the sensor and got 1k ohmd which is within range. I also ohmd out the harness and found it good. Once I plugged the unit back in it started working and I was actually able to preheat it. This indicates an intermittent faulty control. I will order the control to finish repair. Returning with sensor as well to install just in case. Office to reschedule. ; ordrng 1 W11528352 (Control)"
We serviced a
GE UNKNOWN
Model GTWN505OMWS
Near Round Rock, TX 78665
Chase
Job Details: 06/24/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site for a refrigerator with a water dispenser leaking. Upon arrival the customer stated it generally has small droplets coming from it all day. I found the customer has hard water and advised the customer this could of created the issue. I installed a new filter head and valve to stop the drip. I informed them that with hard water this could occur again. I also found they have a new filter in it and the unit did not do this with their prior filter. I advised them if the unit continues to drip they may want to replace the filter too. Unit is working as designed. No leaks observed at the end of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
David S
Job Details: 06/24/2021
"(Tw) Onsite for microwave vent fan not turning on. Disassembled unit, found a connector disconnected from vent fan capacitor. Attached connector, tested unit, vent fan now functioning properly. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS04
Near Austin, TX 78739
Kevin
Job Details: 06/24/2021
Arrived on site and inspected refrigerator and found ice is not dispensing. Removed ice bin and found motor is making noise but shaft and coupler are not moving. Dispenser motor assembly will need to be rebuilt.; ordrng 1 WP2220458 (Coupling) and 1 WP2198607 (Spring) and 1 WP2188917 (Shaft) and 1 W11170227 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78747
Luis
Job Details: 06/24/2021
"Arrived on site for no cool. Checked evaporator compartment no traces of dye,checked compressor compartment found traces of dye inside liner called tech support ran video chat
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a cooktop leaking gas. Upon arrival the customer stated that he has had plumbers come out twice to check pressures and for leaks. They did not find any leaks on the lines themselves. The customer also stated that you would have to use several burners at once to smell the leak, and even sometimes the pressure under their cabinets would cause the door to crack open. They stated depending on which burners they use it may even leak from the top. I gained access to the bottom and used my leak detector while running the burners on the line and regulator. I found no leaks. However, I could smell gas. I continued to run the right two and middle burners and could smell gas seeping out of the front left burner. I used my leak detector their and still found no bubbles forming. I gained access to the manifold, tubings, and orifice holders. I found major corrosion on the middle orifice holder and its tubing from the manifold. This may be where the leak is coming from. I called techline and spoke to Joel and received SR# 7731084149. Joel advised to replace the orifice holder, tubing, and manifold. Ordering parts and will return with the manifold to complete the repair. Office to reschedule. I advised the customer to keep the gas off unit next service. ; ordrng 1 WPW10639175 (Center Orifice Holder) and 1 W10545801 (Center Burner Main Tubing) and 1 W10545800 (Center Burner Simmer Tubing)"
We serviced a
UNKNOWN UNKNOWN
Model NAGJFDHJ/
Near Temple, TX 76504
Tyler
Job Details: 06/24/2021
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78704
Jacob
Job Details: 06/24/2021
Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for bottom oven door making noise when opening and closing door. Test unit and found door not sitting correctly making door make noise. Removed door and secured door correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EW4
Near Austin, TX 78728
Scott
Job Details: 06/24/2021
Arrived on site for cooktop on light not going off . Found black marks on both front switched . Replaced switches. No issues found with elements or blocks . Job complete