Near Round Rock, TX 78664
Cliff
Job Details: 01/16/2020
DRYER MAYTAG MEDB725BW0 Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found clogged external venting preventing unit from operating properly. Informed homeowner of findings and recommended vent cleaning company.
Near Austin, TX 78717
Tyler B.
Job Details: 01/16/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site for unit ticking. Found from fan. Removed and replaced fan and tested good . No gas leaks on site
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site customer complaint was oven wasn’t preheating properly ran the unit preheated in about 16 minutes put it in test mode no error codes in the system at this time everything is working as designed
Near Austin, TX 78738
Luis
Job Details: 01/16/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for no ice. Found damaged ice cutter grid,ran diagnostics weak water flow to reservoir with no filter installed,compressor and fan powered on frost forming on evaporator plate. Installed a new water valve and ice cutter grid,powered unit on ran diagnostics good water flow."
Near Cedar Park, TX 78613
Jonathan
Job Details: 01/16/2020
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site oven not heating. Performed diagnostics mode and found no fault codes. Tested bake operation and found no voltage to igniter at control. Removed failed control and installed new. Tested bake operation, all tested good. Spoken with customer on failure and repair."
Near Austin, TX 78724
Wesley
Job Details: 01/16/2020
REFRIGERATOR FRIGIDAIRE LGHD2369TF Arrived onnsite and found unit icemaker tray stuck and not producing. Repaired existing icemaker and advised customer on repair and use and care. All checks good. Unit is now operating as designed.
Near Buda, TX 78610
Richard
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer making a noise. Ran diagnostics and found that the gear case was the cause of the noise. Replaced gear case and belt and washer tested good and no leaks. Complete
Near Elgin, TX 78621
Scott
Job Details: 01/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for no power to dishwasher . Checked power cord wire connection in junction box , wires nuts were good but no voltage . Checked outlet and found power cord wasn’t plugged in . Plug dishwasher back in ,unit is now powering up. Ran diagnostics ,all passed with no error codes . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78728
Andy
Job Details: 01/16/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Waco, TX 76706
Jonathan
Job Details: 01/16/2020
WASHER AMANA NTW4516FW3 Arrived on site for washer that would not start. Inspected unit and work area. Placed unit in a regular wash cycle and noticed the lid would not lock and would not start. Placed unit into service diagnostics and found no error codes. Ran service diagnostic auto cycle and unit worked as designed. Placed unit back into a regular wash cycle and the unit began to work as designed. Call complete.
Near Austin, TX 78741
Leonardo
Job Details: 01/15/2020
RANGE WHIRLPOOL WFG525S0HV0 "Arrived on site to replaced door and panel, per last visit we replaced door and panel, tested all function, tested correctly. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived onsite for the oven not working. During testing found that the fuse was blown. Replace fuse and oven tested good. Complete
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found no rinse aid in dispenser. Performed diagnostics mode and found no fault codes. Measured incoming water temperature and found within range. Tested amp to element and found at 6.5 amps. Tested heater at end of test mode and found working. Spoke with customer on rinse aid and user care guide. All tested good, no water leaks detected durning service."
Near Georgetown, TX 78633
Cliff
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker arm frozen into cubes due to a short cycle. Reset icemaker arms and thawed the fill line. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Kevin
Job Details: 01/15/2020
WASHER MAYTAG MVWB765SW "Arrived on site and inspected washer and found customer has video of it making a squealing noise at the beginning of the cycle. Ran all functions in manual diagnostic and ran test 51 and 52 and could not duplicate noise. Failed washer through the manual diagnostic cycle higher than it would normally while cycling agitator and it did not make any noise. Discussed loading with customer to see if making an adjustment could remove tension from agitator that may cause noise. Requested that customer take more video if situation happens again. No water leaks from connections at time of service, job complete."
Near Lago Vista, TX 78645
Lou
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDFE104DSS3 "arrived on site to inspect dishwasher leaking. Upon further inspection, the customer advised that the unit is leaking from underneath and they have been putting a cookie sheet under the unit to catch the water. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. Approximately 30 seconds after the water dispensed into the tub and the motor came on, water began to leak from the diverter area. I turned the unit off and turned the drain pump on to get the water out of the unit.. I removed and replaced the sump/motor assembly and retested and the unit operated as designed with no leaks. No water leaks observed at the end of service, job completed. I took several photos of the damage to the floors and left the defective part with the customer for insurance purposes."
Near Austin, TX 78757
Andy
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for washer with loose panel. Tested and inspected unit and found loose control panel. Removed part and made adjustments. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78727
Tyler B.
Job Details: 01/15/2020
REFRIGERATOR KENMORE 795.72063.112 Arrived to inspect unit with stuck paddle. Was not able to duplicate issue at time of service.
Near Austin, TX 78702
Wesley
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found unit needs to be leveled and internals checked for sudsing residue. 2 man needed due to stacked in tight closet. Dryer repair scheduled. Please set for return same day. Office to reschedule. ; ordrng 1 2MAN
Near Austin, TX 78701
David
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to install previously diagnosed parts. Installed new door due to scratches. Retested unit and all is working as designed. Call complete.
Near Austin, TX 78701
Wesley
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onnsite and replaced scratched door handles. All checks good. Unit is now operating as designed.
Near Austin, TX 78733
Paul
Job Details: 01/15/2020
REFRIGERATOR JENN-AIR JFI2089AEP0 Arrived onsite for the refrigerator that’s starting to not cool again. Ms had a glass of water in the RC when I arrived and her meat thermometer was in it and showing 41 degrees. The refrigerator was setting idle when I had arrived. I tested the water and it temped at 35 degrees with the control set at 33 degrees. I checked the FC temp and found it at 0 degrees with the control set at 0 degrees. When I was checking the FC temp the sealed system came on and was irking as designed. The unit is working as designed. Call complete.
Near Austin, TX 78731
Paul
Job Details: 01/15/2020
DISHWASHER BOSCH SHXM88Z75N/01 "Arrived onsite for the dishwasher displaying an E15 error. Ms stated the unit had started working again on its own and has been working fine since. I ran the customer service program and all functions of the dishwasher worked as designed. After talking with the customer it sounds like there might have been an issue with the safety switch in the base but I am not able to pull the unit at this time because the trim on the cabinets at the side of the machine is too tight to allow the unit to come out. I showed this to the customer and explained to go ahead and use the unit to see if the error returns. I explained that if the error returns, the machine would have to be pulled out and checked. Ms stated she would get with the contractor and have the trim issue resolved on the cabinets. Call complete."
Near Austin, TX 78758
David
Job Details: 01/15/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site for dryer rattling under load. Tested unit but could not hear any abnormal noise. Customer told me this happens when a lot,of clothes are in, and showed me a video of noise. Opened unit and insulated all contact points, adjusted housing to avoid rubbing. Insulated vent pipe as well. Unit is quiet during normal operation. Did notice a dent in the back panel. If customer complains about noise again should return with back panel and blower housing possible. Call complete."
Near Round Rock, TX 78665
Arthur B.
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDT710PAHB0 Arrived onsite for customer complaint of dishes not drying in dishwasher. Ran internal water temperature and found only 93F entering. Advised customer unit will need at least 120F to allow proper drying and washing. Customer has tankless water heater and setting is set to max 120F. Customer will try and see if tankless water temperature setting can go up. All water connections were dry at time of service.
Near Austin, TX 78745
Luis
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice. Ran diagnostics icemaker passed diagnostics,ran fill test no water entering icemaker,removed connection at door hinge tested fill test water coming from valve. Diagnosed frozen fill tube due to faulty heater in door no ohm reading at heater diagnosed unit will need a new freezer door. Need AUTHO approval ; ordrng 1 LW11026425 (FZR DOOR SS) and 1 NEEDAUTHO, states that autho needed"
Near Maxwell, TX 78656
Richard
Job Details: 01/15/2020
REFRIGERATOR LG LSXS26386D Arrived onsite for the refrigerator not cooling. Upon inspection found that there is no one home customer gave technician permission to go in house also found that there is no room for technician to do the sealed system repair. Tried calling customer and no answer. Called office and explained the situation and that customer will need to move the refrigerator to another room in order to do the sealed system repair. Took pictures. ; saved tckt
Near Georgetown, TX 78633
Jonathan
Job Details: 01/15/2020
RANGE WHIRLPOOL KGSS907SSS03 Arrived on site for range oven not heating. Performed diagnostics mode and found no spark to igniter. Tested spark module and found failed spark module control. Replaced spark module control and tested. Found unit clicking but no spark. Replaced igniter kit and tested unit found sparking but not igniting. Will need to replace spark igniter wire. Spark not getting to igniter. Office to schedule appointment when ETA is available. ; ordrng 1 WIREFROMMODULETOSPARKBAKE (WHITE WIRE/ PART RESEARCH )
Near Georgetown, TX 78628
Dylan T.
Job Details: 01/15/2020
OVEN WHIRLPOOL KOCE500ESS08 Arrived on site customer complaint was microwave door wouldn’t close properly found that there is nothing wrong customer close it really easily show customer proper use of the unit everything is working as designed
Near Austin, TX 78748
Kevin
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site and found refrigerator is unplugged, no one is living in the home yet. Builder says refrigerator was noisy. Reconnected it to power and did not find any excessive noise during operation. Sent a video of refrigerator running to DW and MS Spoke with tech line to report, several noise issues can be solved by leaving refrigerator unplugged and may have corrected problem. 7726893232"
Near Austin, TX 78759
Andy
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL KSC23C8EYB02 Arrived on site for refrigerator leaking from water filter housing. Tested and inspected unit and found knockoff water filter that damaged water filter housing.
Near Austin, TX 78731
Paul
Job Details: 01/15/2020
ICE MACHINE KITCHENAID KUID508ESS2 Arrived onsite for the ice machine that is not draining the water out of the bin. I found the drain pump failing and not draining the bin. I replaced the pump. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Near New Braunfels, TX 78130
Richard
Job Details: 01/15/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PP Arrived onsite for the refrigerator Icemaker not producing ice. Upon inspection found that the ice bin was empty. Replaced UI and called tech line and ran diagnostics and found that the ice maker fill tube is frozen. Ordering fill tube kit. RF1902. Office to schedule. ; ordrng 1 241920106 (FILL TUBE KIT)
Near Bastrop, TX 78602
Cliff
Job Details: 01/15/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site to replace water pan and sensor. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78701
Wesley
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived onnsite and tested unit for control failure and found UI working properly. Found customer instruct needed. All else checks good. Advised customer on use and care.
Near Austin, TX 78748
Leonardo
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site to change out cap, diode and mag per last visit we replaced all parts and retested, high voltage transformer failed with all new parts. Ordering HV transformer W10836753 and fuse w10138793 ; ordrng 1 2HOURS (2 HOURS ) and 1 W10836753 (HV TRANSFORMER ) and 2 w10138793 (FUSE)s"
Near Austin, TX 78728
Paul
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WMH73521CS3 Arrived onsite for the microwave with everything running but doesn’t heat. I tested the unit and found the magnetron not firing. I quoted the customer parts and labor $358.07 + tax. After getting the unit down and upon further inspection I found all of the high voltage components good. I found a very loose wire connection at one side of the magnetron. I tightened the connections at the magnetron and tested the unit. The unit is putting out 1000 watts and is working as designed.
Near New Braunfels, TX 78130
Richard
Job Details: 01/15/2020
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer lid not locking. Ran diagnostics and found that the lid latch is no good. Replaced lid latch and washer tested good and no leaks. Complete
Near Georgetown, TX 78626
Jonathan
Job Details: 01/15/2020
WASHER MAYTAG MVWB850YG1 Arrived on site to replace washer tub that customer had on hand. Disassembled unit and found unit will need to replace complete hub assembly. Removed basket to insure no more issues on return. .; ordrng 1 W10820039 (HUB ASSEMBLY ) and 6 WP8533953 (SCREWS)s
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 01/15/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived onsite for customer complaint of dishwasher not getting dishes clean. Tested unit and found sump not moving water. Removed and replaced control and sump n motor assembly. Reassembled and tested. Unit now fills,washes,drains and heats as designed. No other issues found. All water connections were dry at time of service."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/15/2020
OVEN KITCHENAID KEBS207BSS00 "Arrived on site for temp concerns. Tested upper and lower and found both in spec
Near Cedar Park, TX 78613
Cliff
Job Details: 01/15/2020
RANGE MAYTAG MGRH752CDS Arrived on site to replace burner assembly for cooktop. Replaced parts and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78722
Wesley
Job Details: 01/15/2020
WASHER MAYTAG MHW6000AG0 Arrived on site and found clogged drain. Removed debris and advised extensively.
Near Austin, TX 78732
Paul
Job Details: 01/15/2020
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived onsite for the dishwasher not filling with water. I checked stored error codes and found an F6E1 & F6E2. I found the unit not filling with water.
Near Georgetown, TX 78633
Cliff
Job Details: 01/15/2020
DRYER WHIRLPOOL WED75HEFW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found lint accumulation in blower wheel causing it to be out of balance. Removed lint accumulation and tested unit. Found all is functioning properly at this time.Svc/Lbr (139.99+tax)
Near Wimberley, TX 78676
Kevin
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and found left adjuster is broken, replaced them with kit and dishwasher is now correct. No water leaks detected at time of service, job complete."
Near Austin, TX 78745
Kevin
Job Details: 01/15/2020
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site and found customers experiencing dishwasher filling with water intermittently. Disassembled inlet valve and found debris in it, replaced valve play explain to customer that is debris is coming from water source and keeping valve open there is nothing that will keep it from happening again. No water leaks from connections at time of service, job complete."
Near Austin, TX 78717
Lou
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDTE334DSS0 "arrived on site to inspect dishwasher not drying. Upon further inspection, the customer advised that the unit lights are not working. I placed the unit in diagnostics showing no error codes and tested. Unit element showed 7-9 amps. I found that the indicator light on the outer panel was not working. Due to the lights on the console not operating and the heating is intermittent, I am ordering the console and a CNOTE-AUTHORIZATION and will return with the main control. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WPW10537414 (panel-cntl)"
Near Austin, TX 78750
Paul
Job Details: 01/15/2020
DRYER WHIRLPOOL WED7500GW0 Arrived onsite for the dryer with the door not staying shut. I found the strike closed tighter than normal and the catch weak. I replaced both and we tested the unit with a load of clothes. The door remains closed and the dryer is working as designed. Call complete.
Near Austin, TX 78726
Cliff
Job Details: 01/15/2020
OVEN JENN-AIR JJW2430DS00 Arrived on site to diagnose an oven with stuck key error. Found control panel not registering properly. Replaced panel and tested unit. Found all is functioning properly at this time.
Near Seguin, TX 78155
Richard
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived onsite for the ice maker dripping water. During testing found that the ice maker is overfilling with water causing the water leak. Need to order dual water valve. On next visit need to replace ice maker and smart valve.; ordrng 1 12956105 (water valve) and 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )
Near Austin, TX 78759
Andy
Job Details: 01/15/2020
MICROWAVE KITCHENAID KMHS120ESS1 Arrived on site for microwave light staying on. Tested and inspected unit and found failed switches and inner locks. Attempted to replace with part on hand but found it is incorrect part. Ordering needed parts; ordrng 1 W10156812 (spring) and 1 W10269458 (switch) and 1 W10269460 (switch) and 1 W10562613 (cam-plate) and 1 W10727360 (microswitch) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock)
Near Round Rock, TX 78665
Dylan T.
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site customer complaint was washer wasn’t doing anything found the UI was bad also may need the main control board will order the correct part and go back out; ordrng 1 W11337199
Near Austin, TX 78739
Leonardo
Job Details: 01/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sumo and motor test unit and unit test good job complete no leaks present at this time.
Near Austin, TX 78717
Cliff
Job Details: 01/15/2020
OVEN WHIRLPOOL WEG750H0HZ0 Arrived on site to diagnose a range that is making noise after cooking. Tested unit and found no mechanical failures at this time. Advised homeowner on cooling fan operation. No further repairs are needed and all is working properly at this time.
Near Manor, TX 78653
Scott
Job Details: 01/15/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for 3-1 error . Couldn’t find anything wrong with hose and unit is draining properly in diagnostics .3-1 only error code . Changed control . Ran calibration and diagnostics . All checks normal . No water leaks detected at time of service . Job complete .
Near Georgetown, TX 78633
Al
Job Details: 01/15/2020
WASHER MAYTAG MVWB765FC3 "Called Whirlpool Tech line and spoke with ANDYSR# 7726889141Advised Andy of issues that customer is experiencing and was told the noises are perfectly normal.Instructed the customer about the noise being natural.As cycle advanced,the noise was not present anymore.Job complete"
Near Taylor, TX 76574
Andy
Job Details: 01/15/2020
WASHER KENMORE 11029822800 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 01/15/2020
RANGE WHIRLPOOL SF114PXSB1 "Arrived on site to test oven not heating, upon inspection we found the glow ignitor was not reaching full ignition amps to light gaS, replaced ignitor,s Tested unit no leaks at this time job complete."
Near Sun City, TX 78628
Jonathan
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRFF305ESS03 Arrived on site for refrigerator doors off level and freezer door damaged. Removed damaged door and installed new. Tested door operation. Pulled unit and added shim to back right corner. Leveled doors and put level on top of RC doors and found unit about 8th of inch out. Put level on floor and found even with refrigerator. All else test good. No water leaks detected during service .
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 "Arrived on site for unit with water freezing in freezer. Found water from ice maker down, also found drain backed up. Removed and replaced the ice maker and now filling as designed. Found drain fitting was installed wrong. Spoke to tech support and part is replaceable. Will need to return with grommet and 2 hr window ; ordrng 1 CNOTE (2HR WINDOW ) and 1 WP2304888 (fitting)"
Near Austin, TX 78732
Paul
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite for the refrigerator with the ice maker shut off arm not going down. I found the ice bucket full. I tested the ice maker and found the unit working as designed. I explained to the customer how the bale arm works. Call complete.
Near Buda, TX 78610
Kevin
Job Details: 01/15/2020
DRYER WHIRLPOOL WED8000DW3 "Arrived on site and found drum finish is peeling, replaced it and dryer is now correct. No lint found in dryer at time of service, job complete"
Near Austin, TX 78704
Wesley
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW5090JW0 Arrived onnsite and found unit operating once control had been replaced.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/15/2020
REFRIGERATOR LG LMXC23746S/00 "Arrived on site for unit with low cooling in fc. Found some items froze so,e not. No ice. Found only one fan working.; ordrng 1 AEB72913935"
Near Austin, TX 78704
Luis
Job Details: 01/15/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for no leds on upper portion in fresh food and none in freezer. Diagnose faulty led modules installed new led modules powered unit on checked light operation good all leds working as designed.
Near Austin, TX 78723
Luis
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived on site for water leaking. Found frozen drain due to clogged duct bill per service pointer W11397260A need to install updated drain tube ordering new drain tube kit repair covered under AUTHO S38211 ; ordrng 1 W11190084 (DRAIN TUBE )
Near Georgetown, TX 78628
Jonathan
Job Details: 01/15/2020
WASHER WHIRLPOOL WFW95HEDU0 "Arrived on site for washer that continues to drain and not allow door to open. Performed diagnostics mode and checked fault code. Found fault code F5-E2 door lock error and F3-E1. Inspected air trip and found clogged with dirt. Cleaned air trap and cleared analog pressure hose. Performed diagnostics mode and cleared error codes. Ran automatic test cycle and monitored unit. Found fill operation works and stopping at fill level. Found test completed. All tested good, no water leaks detected durning service."
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher with no operations. Upon further inspection, I find the unit non responsive. I verified voltage at the outlet. I removed the junction box cover and found the black wires shorted out. I spliced and reconnected the wiring and checked the main control and it was good. I retested and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78723
Luis
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF560SMYM05 Arrived on site for water leaking. Found frozen drain due to clogged duct bill per service pointer W11397260A need to install updated drain tube ordering new drain tube kit repair covered under AUTHO S38211 return ; ordrng 1 W11190084 (TUBE DRAIN)
Near Bastrop, TX 78602
Cliff
Job Details: 01/15/2020
WASHER MAYTAG MVWB835DW3 Arrived on site to diagnose a washer that will not always start. Tested unit and found console not responding properly. Console will need to be replaced to complete repairs.; ordrng 1 W11112656 (console)
Near Austin, TX 78731
Paul
Job Details: 01/15/2020
DISHWASHER BOSCH SHEM3AY55N/24 Arrived onsite for the dishwasher that will not run until it’s been on for 2 minutes. Ms stated the issue is they can’t select a cycle. I found the unit defaulting to the auto cycle when powered up and when pressing other selections they will illuminate but when releasing the selection the unit stays on auto. I called Bosch techline and spoke with Adrien. The control panel was locked up. I unlocked the control panel and tested the machine. The selections worked as designed. Ms then stated the unit hadn’t been filling with water prior to the panel locking up. I tested the unit and found it not filling with water. I found the fill valve harness had come disconnected from the valve. I connected the harness and tested the machine. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78665
Al
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived to inspect French door refrigerator ice maker maker issues.Ran diagnostics test mode and did test ran motor test, harvesting test, ice maker fill test and all test passed.Unit temperatures were warmer than called for and set at 4 degrees.I changed temperatures to recommend temps and advised RYAN to let the owner know the ice maker is fully operational now that the tests and adjustments were made to unit
Near Seguin, TX 78155
Richard
Job Details: 01/15/2020
DRYER WHIRLPOOL WED49STBW1 Arrived onsite for the dryer not shutting off. During testing found that the timer was no good causing the issue. Replaced timer and dryer tested good. Complete
Near New Braunfels, TX 78130
Richard
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBB01 Sr# 7726881934. Arrived onsite for the refrigerator icemaker not working properly. Upon inspection found that the ice bin is only 1/4 full. Checked temps and ice box compartment is at 18 degrees and freezer is at 13 degrees and refrigerator is at 46 degrees. Called tech line and they stated that there is still a sealed system issue. But I checked pressures and the low side is at 0-5 which is good. Took freezer evaporator cover off and found that is frost build up on top of evaporator causing the temperature issue. Forced defrost and it works good. All thermistors tested good. Called CS and he stated that the frost build up sometimes happens after a seal system repair. Defrosted ice build up and set the defrost timer to every 8 hours. Advised customer to to monitor freezer and if issue returned to call back in. Complete
Near Round Rock, TX 78681
Arthur B.
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived onsite for customer complaint of dishwasher shuts off mid cycle. When arrived, customer had unit running. Found unit will cancel out by itself. Ordering UI console and returning with latch and control. All water connections were dry at time of service.; ordrng 1 W10891912 (panel-cntl SS)"
Near Austin, TX 78729
Paul
Job Details: 01/15/2020
DRYER ROPER RED4516FW0 Arrived onsite for the dryer with no heat. I found the high limit thermostat open. I installed a high limit kit and tested the unit. The unit is working as designed. I found no air flow issues with the dryer. Call complete.
Near , TX 78642
Jonathan
Job Details: 01/15/2020
RANGE WHIRLPOOL WEE745H0FS2 Arrived on site for range storage drawer not opening. Inspected unit and work area. Tested drawer and found screw on right side interfering with drawer. Tightened screw and tested drawer. Tested all other operations. All tested good. Spoke with customer on user care guide.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for for refrigerator not cooling in RC. Inspected nit and work area. Found ice buildup on back FC wall. Performed diagnostics mode and found defrost sensor opened. Ran defrost cycle and monitored. Found unit defrosting. Called tech support and spoke with JK. Gained access to defrost sensor and tested resistance, found opened. Will need to replace sensor. ; ordrng 1 WPW10384183 (DEFROST THERMOSTAT )"
Near Georgetown, TX 78633
Dylan T.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite customer complaint was unit door was not closing properly took the the old door off put the new one on check unit all working as designed
Near Austin, TX 78703
Wesley
Job Details: 01/15/2020
DISHWASHER KITCHENAID KDFE104DBL5 Arrived onnsite and replaced adjusters to repair DW operation. Upper rack now operating as designed. All checks good.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/15/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to test unit, upon inspection we found the unit was working to correct standards, instructed customer on proper cooking methods and use of the meat probe. Complete"
Near Austin, TX 78717
Tyler B.
Job Details: 01/15/2020
REFRIGERATOR KENMORE 106.565464 "Arrived to inspect unit not making ice. Found motor in ice maker failed. Removed and replaced the ice ,asker and tested good Ice maker
Near Georgetown, TX 78633
James
Job Details: 01/15/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site and tested operation. Found no function from microwave. Access controls and found burn mark on outside of wave guide. Removed magnetron and found antenna has melted and shorted and found spot where mag has grounded out to wave guide. Called tech line and spoke to Kathy #7726892843. No recommended repair at this time. Instructed customer that the manufacturer will contact her with a resolution. Job complete
Near Driftwood, TX 78619
Brandon
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of unit not making ice, ran test 56 no error codes, 36 fan tested good, temps in ice box 14, freezer 0, refrigerator 34, test 57 passed, 45 passed, called techline, they recommend replacing ice maker. SR#7726899154 ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ASAP) and 1 CNOTE (CUSTOMER CALLED OFFICE) and 1 W11294907 (ICE MAKER)"
Near Manor, TX 78653
Scott
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for unit not making ice . Found unit wouldn’t dispense ice . Found what looks like a sports top stuck in blades of ice bucket . Removed obstruction, unit is now dispensing both crushed and cubed ice . No water leaks detected at time of service . Job complete ."
Near Bastrop, TX 78602
Cliff
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found no mechanical failures at this time. Adjusted temperatures to prevent damper noise and informed homeowner of defrost operation. All is working properly at this time and no leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
RANGE KITCHENAID KCGC506JSS00 "arrived on site to inspect cooktop burners. Upon further inspection, I found that none of the burners have been converted to LP orifices correctly. The back right burner doesn’t light as it’s not getting any gas to the Ignitor. As I began to remove the orifices to replace with LP orifices, I found that the front left and right high orifice holders were stripped. I notified the office MS and advised of my findings and took photos of the damages. No gas leaks detected during service, job completed."
Near Austin, TX 78759
Luis
Job Details: 01/15/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to install new doors. Found new door with black scuff marks on liner,attempted to clean liner scuff marks still visible customer requesting new door. Doors to be inspected before return visit; ordrng 1 CNOTE (SEE STICKY NOTE) and 1 LW10728959 (FZR DOOR SS.)"
Near Georgetown, TX 78633
Jonathan
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for refrigerator not making ice. Inspected unit and work area. Found fill tube frozen. Thawed fill tube and cycled ice maker. Found ice maker advancing and filling. All tested good, no water leaks detected."
Near Leander, TX 78641
Lou
Job Details: 01/15/2020
OVEN WHIRLPOOL WOD77EC0HS01 "arrived on site to inspect wall oven display not working. Upon further inspection, the customer advised that the clock on the display keeps changing on its own. They advised that they were instructed by whirlpool customer service to update the time on the app on their phone through WiFi. I placed the unit in diagnostics and tested all the components. Unit had no error codes displayed and all components tested good. I provided the customer with the phone number to the Connect Team and advised to reconnect the unit to WiFi and contact the connect team (866-333-4591) and they would walk them through the software update that was performed last month. No repairs needed by this tech at this time. Job completed."
Near Round Rock, TX 78681
Dylan T.
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site customer complaint oven wouldn’t change settings founded had a Bad display pull the unit out found it wasn’t also installed properly took the old display off put a new one on tested the unit everything work great reinstall the wall oven to the way it was inform customer that it was not installed properly
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to test unit for clock not working correctly, upon inspection we found the oven had not been connected to a WiFi network. Helped customer connect to wifi through the whirlpool app. sr#7726899266. Complete"
Near Spicewood, TX 78669
Robert
Job Details: 01/15/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for the oven console interface not working properly after heating. Replaced console and tested everything working correctly. Complete.
Near Austin, TX 78723
David
Job Details: 01/15/2020
OVEN WHIRLPOOL WEG745H0FS0 "Arrived on site to install previously diagnosed parts. Started with regulator valve in rear, After shutting off gas. Installed new regulator valve. Retested unit on several cycles. Found gas is now properly cycling and reigniting during cycle. No gas leaks found at time of service. Had customer confirm they also could smell no gas. All is working as designed at this time. All complete."
Near Jarrell, TX 76537
Arthur B.
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for customer complaint of water dispenser making clanking noise after dispensing water. Tested and inspected and found water inlet hoses clanking on metal unit cover. Adjusted water lines and tested. Water now dispenses as designed. No other issues found. All water connection were dry at time of service.
Near Austin, TX 78703
Luis
Job Details: 01/15/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for no light issue. Removed housing found power lead not making correct connect into harness assembly,installed power lead correctly tested switch operation light working g as designed."
Near Georgetown, TX 78628
James
Job Details: 01/15/2020
WASHER MAYTAG MVWB755DW0 Arrived on site and inspected unit for leaks. Found unit leaking from water valve housing. Unit will need entire housing assembly replaced to repair. ; ordrng 1 W11172234 (housing)
Near Georgetown, TX 78626
James
Job Details: 01/15/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site and tested operation. Found suspension good. Unit had faults for off balanced load and over loaded. Cleared faults and ran diagnostics and calibration. Unit tests good. Job complete
Near Burnet, TX 78611
Jonathan
Job Details: 01/15/2020
DISHWASHER KITCHENAID KUDS30IXBL0 "Arrived on site for dishwasher top come failing off. Inspected unit and found adjuster kit need. Found unit falls under service pointer W10756177B - Special Project S23010. Will cover part and labor. Removed top rack and installed adjuster kit. Installed rack and tested operation. Performed diagnostics mode and found no fault codes. Monitored test cycle. All tested good, no water leaks detected.