On arrival verified complaint of intermittent display and non responsive controls. Confirmed LEDs are out on the display. Replaced panel ui and unit is now fully functioning. Job complete installed w11460962 no leaks detected during service.

On arrival verified complaint of noise. On inspection found a cyclic thud sound. Found a button in between felt and plastic drum slide causing a thud sound every time he IHit the space between the plastic slides. Removed button and found noise went away. Job complete no parts installed.

"Arrived on site to diagnose middle burner that is taking longer to light and only has a partial flame. Removed burner and found it full of grease. Disassembled burner and cleaned it out. Tested and found spark is struggling to reach the burner cap and arcing to the burner head. I scraped a surface for the spark to jump to and it helped some, but no adjustments made the burner any easier to light. Replaced burner head. Unit lights slightly easier, but still requires a couple tries to light which I can not improve on. Unit working and is light able. Parts used W11435660."

"Arrived on site for a wash machine that is not starting a cycle. Inspected unit and work area. I turned on the washer and found the lights dim. I went to start the unit and found the lights completely fade out and not do anything. I gained access to the control, and found when I pushed on the wire connector, the lights came back on. Due to having replaced the user interface on the previous trip, I replaced the control. I tested the unit and found the unit working and operating as designed. The customer has several loads of laundry to run so I advise the customer that I would call him back at the end of the day to make sure that the unit is working properly. I called back after several hours and the customer stated that the unit was working and she was on her third load. Call complete. W11626074."

"KUIX535HPS01 Arrived to inspect insufficient ice production. The unit was in the middle of production upon arrival and there was translucent in appearance, cubes in the bin, and of minimal amount. Upon completion of the slab and into harvest, the water filled to the correct level with adequate flow, but the slab had difficulties releasing, to the point much of it melted prior to release. The front of the evaporator plate had excessive solids built up and there were a few welds that had excessive flashing, to the right side. I removed the weld debris and cleaned off the solids buildup and tested. I advised the customer with cleaning of the unit and the recommended product. Operational test good, no leaks observed during service."

"WRT311FZDZ02 Arrived to inspect temperature variance. I found the FC at -4 and the RC at 31, similar to the last service. Thermography showed the sealed system working as designed with the expected high side heat signatures and low side, as well. Testing the existing thermistor, I found it around 1 degree from actual temperature within a water bath test and elected to replace with a new one that was .3 degrees from actual, verifying correct placement. I replaced the control and advised the customer. No water connections to unit."

"Arrived on site to install previously diagnosed and ordered parts. Removed outer freezer door to install paddle assembly and found a moderate amount of corrosion on inner door (photo). Notified the customer so they are aware. Customer understood this was normal to see for the issue. Installed paddle assembly, reassemble unit, and retested unit. Unit is operating as designed. No water leaks observed during service. WPW10260622"

Arrived onsite and discussed ongoing tripping with the range during normal bake. Advised customer on nuisance tripping literature. Ascertained that the priming had not been long enough or hot enough to establish proper function. Customer priming elements 30 minute broil at 500f followed by 1hr bake at 500f.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit temps were off as they had the RC set at 35 and their thermometer was reading 43. I explained how the temp settings operate and how they will fluctuate from shelf to shelf inside the fresh foods section, as well as, in the freezer section. When I inspected the fresh foods section (RC), I found the thermometer reading was at 35 degrees on the 2nd shelf. When I checked the freezer (FC) thermometer it was reading -5 degrees and I heard the ice maker harvest and fill with water. I set the temps back to the recommended 0/37 degrees. I made recommendations for use and care. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed"

Arrived on site to diagnose dishwasher with loose door handle. I tested the handle and saw a gap behind it. Removed handle and found the retaining nut was starting back out and needed to be tightened. Tightened handle nut and secured handle. Unit working as designed. No parts needed.

"Arrived on site to diagnose dishwasher that was making abnormal noises. Tested unit and ran through part of a cycle and a full diagnostic cycle. The only thing I noticed was that the first couple fills of the unit had a lot of aeration in the incoming water supply. This stopped after a couple of fills. Once the pumps were running I found nothing abnormal about the noises. Everything was normal, unit working as designed. All functions are normal. No repair needed."

Arrived on site to install new refrigerator compartment door. Replaced door and verified no damage done to door. Unit now working as designed. Parts used - W11575716.

"Arrived on site to test unit for display not working. Test unit and found unit getting 120v. Test board and board test good. Test ui and found shorted ui, replaced ui test unit and unit test good all hitting working and display coming on. Job complete. W11460962"

Arrived on site to test unit for right front burner ui not responding. Test unit by removing glass and checking UI. Found right front burner side on ui not sitting correctly. Secured that side of ui test unit and all burners working as designed job complete NO PARTS USED

Arrived on site to test unit for damage left side panel. Found dent on panel will order left panel.; ordrng 1 WPW10162245 (Panel left side)

Arrived on site to test unit for damaged front panel. Test unit and found dent on top of front panel by ui. Replaced panel test unit and unit test good no damaged found on new panel job complete. W11416371

Arrived onsite and was advised of symptoms that clearly indicated the motor overheating and shorting. Ordering motor to complete repair. All else checks good. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)

Arrived onsite and tested dishwasher for leaking. Found upper wash arm assembly and Manifold broken causing massive leaking from wave pattern. Ordering manifold and upper wash arm to repair. ; ordrng 1 W11607104 (Upper manifold) and 1 WPW10498900 (Wash arm)

Arrived on site to replace right side track. Replaced track test unit and unit test good no leaks present at this time. Left damaged part with customer. W11047815

Arrived onsite for not cooling properly and found evap fan dead. Ordering evap fan to repair. Returning with water parts just in case ; ordrng 1 WP2315549 (Evap fan)

"Arrived on-site to test the unit for tripping the breaker. Turned the breaker on and tested the unit by turning all burners on, and the unit did not trip the breaker. Turned the oven on to preheat at 350?F on bake, and it preheated correctly. Turned the broiler on high to 500?F for 10 minutes, and the unit tested well with no breaker trips during the test. Job complete. NO PARTS USED."

"Arrived on site to inspect unit for grill ding noise during spin found cam powdering and grinding. Replaced cam, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10721967"

"Arrived on site and replaced previously diagnosed gearcase(W11393685), slider(W10734521), clutch(W10754448), rotor(W11260238), stator(W11195971) and suspension(W11130359). Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for motor not spinning. Found control failed, replaced control, tested unit, unit is running as intended. Job complete. USED W11565024"

Arrived onsite for drum bouncing around. Found the basket falling under service pointer W11684122. Found the holes in basket not punched all the way through causing the drum to be unbalanced. The basket will have to be replaced. Suspension is good. I found out the washer was moved from unit 2211 when the tenant moved in and first used it. Ordering W11172199 BASKET. No parts installed.; ordrng 1 W11172199 (BASKET)

"Arrived on site to inspect unit for dent on door. Upon closer inspection found dent, swapped doors, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED LW10912313 W11223753"

Arrived on site to test unit for not completing wash cycles. Found cold valve was not opening. Replaced valve assembly(W11038689). Unit is now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for tripping breaker as soon as unit is plugged in. Found ground connected to neutral in terminal block. Isolated ground to ground and neutral to neutral. Unit now working as designed. No parts replaced at this time. Job complete.

Arrived on site to inspect unit for damaged glass on cooktop. Replaced cooktop(W11255351). Tested all burners and unit is now working as designed. Job complete.

"Arrived on site to test unit for noise. Upon arrival activated all moving components, no noises present during service. Customer provided video which sounded like compressor noise was louder but nothing to irregularly. Changed defrost cycle from adaptive to fixed due to issue may be defrost related, sound only happens every few days. At the time of service unit is running as designed, no leaks detected, no parts installed, job complete."

Arrived on site for refrigerator needing fill tube and permagum. On arrival installed 212643 and wp2174755. Tested ice maker and found no leaks.call complete

Arriving on site for a dryer needing drum. On arrival installed part #w10865330 drum and removed all lint from inside u it and vent hose then tested. product works as designed call complete.

Arrived on site to inspect unit for leaking. Upon closer inspection found outter basket had pin hole near drain pump connection. Will need to order outer tub and return. Office to reschedule. NO PARTS USED. ; ordrng 1 W10371566 (Outer tub)

"Arrived on site to test unit for no power. Upon arrival customer provided POP with an additional 5-year extended warranty. Uploaded to SD. Tested unit, unit is receiving no voltage, found breaker was tripped. After resetting breaker, unit powered on and is heating. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for not washing dishes, tested unit found F7E1 error present and wash motor will not engage, replaced sump pump assembly, and tested unit is now running as designed, no leaks detected job complete installed W11416363"

"Arrived on site to test unit for no ice production, tested unit found ice maker Stuck mid cycle and its unresponsive, replaced ice maker and tested unit is now running as designed, no leaks detected job complete installed W11548540"

"Ive been on site to install previously diagnosed parts. Inspected unit and work area. I replaced the housing and filter cap and tested the unit. I found the unit dispensing water as designed. The customer advised that since the previous repair, the icemaker has been working, and the temperatures have seemingly cooled down properly. The unit is now working and operating as designed. Call complete. WP2186443 and WP2186494W"

Arrived on site for venthood not working. On inspection found the power board had shorted out on to the frame of the vent hood an it burnt the fuse stand off the board. Got another board from a another unit and installed it. It power up but the fan is not working. You can hear the relay clicking as you change speeds. There is power to the fan. None of our parts were installed. ; ordrng 1 W11293971 (Power board) and 1 W11106377 (Fan motor) and 1 W11715950 (Capacitor)

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. I did confirm the customers complaint and found the compressor not running. I came back to the compressor and found the compressor attempt to kick on and kick off within 20 seconds. I put a new start device on it and found the same issue. I replaced the compressor, dryer, and access valve. I charged the unit up with nitrogen and found a leak between the Yoder loop and condenser from the factory weld. I fixed the weld and charge the unit up with nitrogen again. I found pressure hold for 20 minutes. I vacuumed down the unit to -31 psi and found pressures hold again. I charged the unit up with 45 g of R600 refrigerant and tested the unit. I found the unit cooling and operating as designed. Call complete. WPW10143759, W11506635, and W11547313."

Arrived on site for refrigerator with water dripping out of the dispenser after getting water. Informed the customer that this was normal for this model. I called and spoke with Rob at Wp Tech line and he said it was normal to have a couple of drops after you get water out of the unit. Customer is worried about her or her husband slipping on the water and falling. No parts were installed during service. 7739567181

"Arrived,on site for icemachine not making ice. Ran diagnsotics and found water valve barely putting any water. No water filter. Replaced water valve and tested. Unit got slightly better. Inspected and found unit is hook up to a ro filter system. Advised customer ice machine cannot be on RO. Advised to hook up to normal water and install filter. Call complete.; used 1 W10897719 (Water valve) from stock"

"Arrived on site to follow up on unit losing cool due to defrost issue. Per previous visit and conversation with tech line, I replaced both the UI and Control at the same time, also recommended by engineering. Customer advised to defrost again, and unit should begin defrosting properly. Parts used - W11518203, W11566891."

"KRFC302ESS07 Arrived on site for unit not making ice. Upon arrival, there was hardly any ice in the bottom ice bin. Proceeded to inspect gears on ice maker and it was operating properly. During harvest cycle, no water was entering into the ice maker. Proceeded to test water dispenser and found no water coming out. Proceeded to disconnect supply water line behind unit and found no water come out. Customer contacted contractor and agreed to take care of the plumbing issue. Unit is functioning as designed. No water leaks a detected at this time. No parts replaced"

"Arrived on site for not dispensing ice. Removed bin,tested solenoid and auger motor good,installed bin not dispensing ice,removed ice from bin,found ice stuck in metal gears in container,cleared ice,added ice into bin tested ice dispenser p,ice dispensing if issue reoccurs will need a new ice container. No parts used."

Arrived on site to test unit for broken door handle. Replaced handle(W11730234). Unit now working as designed. Job complete.

"Arrived on site to replace previously diagnosed parts. Replaced drawer (W10813962) and panel (W11219377). Drawer is now level and shuts properly, unit is now functioning as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Installed foam strips (W11159728) under the gasket per service pointer, gasket is now sealing much tighter with no light escaping from inside of the FC. Unit is now functioning as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Transferred all required parts to the new cabinet assembly. Replaced cabinet (W10596395), suspension (W11217817), basket (W11172199), and tub ring (W11550886). Ran diagnostic cycle, all components are properly engaging and unit is running as designed. Advised customer that if any issue occurs, dont wait, call immediately to schedule an appointment to prevent further damage to the unit. No leaks detected, job complete."

Arrived on site to test unit for console not responding. Test unit and found shorted console all of left side buttons not responding. Replaced console test unit and unit test good job complete. WPW10459139

"Arrived on site to inspect unit for misfire. Upon closer inspection found unit getting proper voltage. Changed control, tested unit unit is running as intended. Job complete. USED W11448962"

"WDT730HAMZ1 Arrived on site for unit not working. Upon arrival, customer stated there maybe no power to the unit. Proceeded to inspect connector from main control to UI and found DC connector disconnected. Re secured and ran diagnostics. Unit passed without failure. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

"MGD6630HC1 Arrived on site for unit now heating. Upon arrival, unit will spin but will not produce heat. Disassembled unit and found cutoff thermostat reading OL. Same part installed previously either went bad or excessive lint buildup inside heater chassis is what was causing it to overheating and fail. Proceeded to replace cutoff and thoroughly cleaned all lint buildup from inside out. Tested unit and now unit is functioning as designed."

"Arrived on site replaced suspension, gearcase,clutch,rotor, slider ,agitator . W11550891, W11260238, W10734521, W10754448, W11393685, W11130359. Ran calibration and diagnostics test wash . All checked normal. Did adjust right rear foot . No water leaks detected at time of service. Job complete"

"Arrived onsite and replaced compressor, Added dye drier and access port and pulled vacuum. Charged unit to spec. Unit is now operating as designed. All checks good."

Arrived on site for some burners not igniting or taking long time to ignite . All burners are sparking . Did find ceramic coating on couple of igniters have shifted position on electrodes in igniter . Ordering igniters . No gas leaks detected at time of service . Call to set return . No parts installed ; ordrng 1 W11690659 (LF igniter) and 1 W10905489 (Lr igniter) and 1 W11688146 (Center front) and 1 W10876261 (Center rear igniter) and 1 W10876262 (Right igniter)

"Arrived on site for fridge only dispensing crushed ice . Also auger motor is making a lot of noise when dispensing . Found arm on ice container bent badly only opening flap on container about 3/4 of the way so getting mix of crushed and cubed ice . Replaced auger motor ,coupler,and ice container W11671282, WPW10169511, WPW10558423. Fridge is now dispensing cube and crushed normally. No water leaks detected at time of service job complete"

Arrived onsite and found unit operating with failed ice dispensing due to broken bin auger mount. Advised customer on repair. ; ordrng 1 W11185686 (Ice bin)

Arrived onsite and found ongoing leaking from the dispenser assembly gasket to the door liner as the dispenser had not been fully engaged for proper water tight seal. Replaced dispenser. Unit is now operating properly without leaking.

"Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all burners and found the center burner flame goes out when changing from simmer to medium. I gained access to the center burner valve due to it failing and removed and replaced the valve. Using my liquid leak detector, I checked all gas line connections and all are good; no leaks. Reassembled the unit and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Bake and broil elements are good. Verified voltage and polarity are correct. Amp draw is under 15amps. Ran bake and broil elements in diag test then ran bake cycle at 400. Observed for 10 minutes. Advised customer to run for remaining 35 minutes and turn off cycle, unit is working as designed job complete no parts installed"

"Arrived on site for refrigerator needing defrost parts, on arrival removed all ice from coil and installed w11558182 control, wpw10384183 thermistor, w11650661 heater. Informed cust9mer to give unit 24 hrs to stabilize temps. Call complete"

"Arrived to washer with a bad inner basket part# w11513243. Installed basket and tested unit. Found no water leaks and unit stable during spin, product works as it was designed call complete."

"Arrived to a refrigerator not making ice. Upon further investigation found that the ice maker was not receiving 120 volts and the emitter board was defective replaced parts #s w10757851 emitter board , 2198597 ice-maker(ice maker enamel was flacking off) tested product working as its designed call complete."

On arrival verified complaint if not heating. Per previous diag replaced the harness due to failed switches from mag failure. All switches were burned. After installing harness I ran test for 30 seconds with magic lights tool and verified unit is now functioning. Job complete installed harness w11033422

On arrival verified complaint of slow ice production. Verified voltage and polarity are correct and ice maker is receiving voltage. Temps were 0in FC section. Water flow is good. Recommend ice maker. Replaced w11510803. Verified function of ice maker. Job complete installed w11510803

Arrived on site to replace control bar dude to interior error code. Replaced board test unit by heating to 350? and unit test good job Complete. W11548749

Arrived on site to test unit for cooktop damaged on left front burner. Test unit and found thermal damage from heat to glass. Replaced cooktop glass test unit and unit test good job complete. W1165676

Arrived on site to test unit for all flames to high. Test unit and found unit is on LP and orifices are still on natural gas. Will need to order new LP kit to fix the problem. Will need to do the regulator to LP as well for the oven. Will just need to drop part off to customer they will get a Plummer or gas company to install. LEAVE PART AT THE FRONT DOOR PER CUSTOMERS REQUEST. ; schdld next appmnt for 7/26 FRI !

Arrived on site to test unit for unit smelling and stained inside. Found clogged filter inside and grease stains all over the unit. Closed Tech-Line and showed pictures to Techline and they said this is a cleaning issue form customer not a warranty issue. Advised customer to try to clean the tub and the unit with dishwasher magic and vinegar. Job complete. SR#7739557557 NO PARTS USED.

Arrived on site to test unit for unit not washing. Test unit and found unit getting water and wash motor getting voltage but not coming on. Replaced sump and motor test unit and unit test good job complete. W11613479. Also found unit sliding from the bottom backwards. They will need to put some supports behind the units feet so it doesnt lean forward after opening the door.

"WRS321SDHZ11 Arrived on site for unit making grinding noise. Upon arrival, customer showed video recording of the issue and sounds like evaporator fan motor hitting ice. Customer unplugged and thawed out unit for 24 hours and issue went away. Proceeded to inspect ice maker fill tube and found water leak from the sleeve extension. Proceeded cut 4 inch fill extension tube to a smaller diameter to sleeve in the inner output of the fill tube (picture attached). Re tested and now unit is functioning as designed. Ran diagnostic and all test passed. No water leaks detected at this time. No parts replaced"

"wmh31017hs10 Arrived on site for unit now heating. Upon arrival, found unit running but now producing heat. Diode was not burnt and capacitor was producing correct MFD. Proceeded to replace W10754299 magnetron. Re tested and now unit is functioning as designed."

"Arrived on site to repair sealed system, verified that sealed system is needed, flushed out system nitrogen, replaced compressor, access valve and dye drier, vacuumed system Down for 20 minutes, pressure is hold hood, charged system with 48g of R600, unit is now running as designed, advised customer to monitor for 24 hour before loading, job complete installed W11635510, WPW10143759, W11506635"

"Arrived on site to replace previously diagnosed basket, replaced basket, calibrated unit, ran diagnostics all components are activating properly unit is running as designed, no leaks detected job complete installed W11172199"

"Arrived on site to test unit for noise, tested unit found a vibration noise for form the FC open and it went away, exposed evaporator and found wires vibrating against evaporator cover, secured wires properly and tested, unit is now running as designed, no leaks detected job complete, no parts installed"

"Arrived on site to test unit for door falling down, customer stated that door goes down to far and rack slides off, tested unit it found dishwasher leaning forward causing, leveled unit and tested door is opening properly explained to customer that the bottom rack needs to be aligned properly when pulling out so the front wheels can sit in the designated indentations, ran diagnostics all other components are activating properly unit is running as designed, no leaks detected job complete no parts installed"

Arrived on site to install previously ordered part. Replaced light module W11527432. Unit is operating as designed. Job complete

Arrived on site to install previously ordered part. Disassembled entire Rc compartment. Thawed all ice with steamer and completely dried evaporator with blower. Replaced RC evaporator fan W11087438. Reassembled unit. Ran diagnostics and forced all components. All components are responding correctly. Job complete

Arrived one for dishwasher panel with rust. On inspection found rust around the vent. Removed the panel and installed the new panel. Found the gasket the vent was folded over let moisture out and causing the rust installed new gasket. The display is operating as designed and no water leaks detected service. W11416371 W11545539

Arrived onsite for washer make a noise. On inspection I ran the unit in diagnostics cycle and the right side of the tub was hitting the side. I set the feet to stop the washer from hitting the side. I then took the washer nut off and turn the basket a 1/4 turn and re tighten the washer nut. I had the customer run. Load in quick wash and the noise is no longer there. The washer is operating as designed and no water leaks detected during service. No parts installed.

"Arrived on site to inspect unit for not heating. Upon closer inspection found unit heating at first then not cycling back on. Replaced sensor and burner assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11525994 280119"

Arrived on site to inspect unit for long dry times. Upon closer inspection found unit had no airflow and had wet lint stuck in hose as well as vent outlet at wall showed customer paper trick and how air flow should work by removing vent. Customer is going to have vent cleaned and replace vent leaving dryer. Job complete. No parts used.

Arrived on site to inspect washer not completing cycle. Upon further inspection placed the unit into diagnostics and observed error codes F6E3 F7E4. Cleared codes. During diagnostic cycle observed that the shifter was not engaging properly. I inspected the slider assembly and found the clutch to be faulty causing the slider not to engage. I installed a new clutch and slider. No water leaks observed during service. W10734521 W10754448

"Arrived onsite for a freezer to possibly replace sealed system parts. I found the freezer still at 0 degrees and not dropping any further with the compressor continuously running and the red light never turning off. This acts like a refrigerant under charge. I removed the refrigerant and I replaced the drier and installed an access valve.. I vacuumed the system and charged it with 98 grams of R600A. I tested the freezer and had good pressures. The customer is going to monitor the freezer and will call if further issues still exist. Call complete. Installed 2EA W11504434 coupler, W11506621 coupler, WPW10143759 drier, and W11506635 access valve.; ordrng 2 W11504434 (Coupler (PR Replinishment))s and 1 W11506621 (Coupler (PR Replinishment))"

"Arrived on site for not making ice. Freezer and fresh food cooling correctly,ran diagnostics e5 error code checked air flow good,diagnosed a defective icemaker ordering a new icemaker. ; ordrng 1 W11577195 (Icemaker) and 1 Wpw10554299 (Heater)"

"Arrived on site for no refrigerant in system. Replaced the compressor,evaporator and drier,vacuumed system down 7nit kept vacuum recharged system to manufacture spec,ran compressor test good frost formation on evaporator plate,exited diagnostics reassembled unit let unit sit no signs of a leak,connected water to unit,ran diagnostics all test passed. Used w11735041,wpw10218037,w11506635,w10843121"

"Arrived on site for cooling issue. Middle to top section of evaporator incased in ice,ran diagnostics all test passed,bimetal reading closed heater powered on,called tech support,ran ohm test at control passed ohmed heater passed per tech support need to replace ui and main control,informed both have already been replaced tech support suggested replacing ui and main control again. Sr#7739557179; ordrng 1 W11558184 (Main control) and 1 W11558187 (Ui)"

"Arrived on site for a washing machine that is making noises during the drain and spin portion of the cycle. Inspected unit and work area. The customer advised that she does not know exactly whats happening, but that during the spin and drain, it makes a loud, grinding noise that you can hear outside. I ran the unit through an auto test and confirmed the sound when the unit was trying to slow down. I gained access underneath and found the cam, completely stripped due to overloading. I replaced the belt, cam, and actuator. I tested the unit and found the unit working and operating as designed with no abnormal noises present. Call complete. W11481722, W10721967, and WPW10006384."

"Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. The customer explained that the unit will intermittently work and not work but that they are having a hard time getting the unit to start a cycle. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I attempted to start a cycle 10 separate times and found the unit start every single time. I had the customer explain how they were starting the cycle and he advised that his wife is generally the one who does it, but he was unsure as to how she attempts to start the cycle. I called Whirlpool tech line and spoke to Butch SR# 7739553736. He advised that this model specifically has various sensitive controls where you need to press the start button and hold it until all the lights go across. He said that since I have not been able to replicate the issue, the problem would have to be with the way the customer is trying to start the unit. He advised to make no repairs at this time and to instruct the customer on how to start the cycle. I informed the husband on how to do that and the unit is working and operating as designed. Call complete."

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised that the refrigerator section seems to be somewhat cooling now, but it took three days for the unit to actually cool. He advised that his freezer section will not freeze items and that it took four days for a bottle of ice water to freeze. I checked the door gaskets and found the door gaskets were sealing properly. I did find gaps in the liner on both the refrigerator and freezer sections. I took temperature of the freezer section and found it at 30?F and dropped to 27?F within 15 minutes. I gained access to the compressor and took an amp draw off the compressor. I found the compressor hot to touch and pulling .8 A, I checked the suction tube from the condenser and found minimal heat coming from the condenser side indicating an inefficient compressor. Ordering sealed system parts and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier) and 1 W10841140 (Clear silicone)"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised that the issue is not with the unit making ice but with the unit not dispensing ice. He stated that he can hear the motor turning but the ice wont fall out. I tested the unit and did find a few cubes dropping but the Dispenser motor having a hard time pushing through the ice. I inspected the ice container and found pieces of melted plastic inside the ice container impeding the blades to continue to turn. Ordering the ice container and rescheduled the customer to 7/30. No parts were installed.; ordrng 1 WPW10558424 (Ice container)

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Upon entry, I found the icemaker turned off. I turn on the icemaker and found the icemaker harvest and fill as designed. The customer also complained about her temperatures because she says her food is spoiling. She said she has a temperature thermometer in the refrigerator and it has shown the unit to be between 44?F to 52?F. I took temperatures of the refrigerator and freezer and found he refrigerator at 37?F and drop down to 36?F. I took a temperature of the freezer and found it at 6?F. I found no evidence of a defrost issue in the unit. I checked the refrigerator temperature versus the thermometer that was in the refrigerator and found the customers thermometer showing 44.4?F indicating the u it was higher temperature than it was. I showed the customer the discrepancies with the air temperatures and she advised that she still had things growing mold. I called Whirlpool Techline and spoke to Drew SR# 7739555663. He advised that because of the temperature that we recorded, there would be either an issue with the customers temperature thermometer or an issue with where the thermometer was placed. He advised that the unit is working and operating as designed and to make no further repair. Call complete. No parts were installed. ; ;"

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit would initially log, but then would shut off within a minute or two of the cycle starting. I tested the unit on a quick wash cycle five times and found the unit working and operating as designed. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit to an auto test and found the unit working and operating as designed. I tested the unit a few more times trying to start a different cycle selection, and found the unit spin, lock, fill, and agitate. I did advise the customer that because of not being able to replicate the issue, I would be unable to determine exactly what was the cause of their problem. I did advise the customer that generally when components fail, they just fail and wont start working all of a sudden. I did advise the customer to keep an eye on the unit and to take a video if possible if the issue persists. Call complete. No parts were installed."

"Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. The customer advised they had some storms in after the storms, the unit has never been able to start a load. We advise that itll start the cycle, but will cancel within a few minutes. I plugged it in and found the unit trying to drain out water. I canceled out the cycle and round the unit into diagnostics. I found the unit start to try to drain water out again and flash an F1 E1 (main control fault) and F2 E1 (stuck key) error codes. I went ahead and replaced the control and tested the unit. I found the unit working and operating as designed. Call complete. W11603810."

"Arrived on site to install previously diagnosed and ordered part. Due to the left FC door being damaged, I removed and replaced the FC door and tested operations. Unit is operating as designed. No water leaks observed during service, job completed. LW11258441"

"Arrived on site to inspect washer error codes. Upon further inspection, I found the unit unplugged with the lid locked. Plugged the unit in and the control panel failed to respond. Gained access to the main control and found the diagnostics LED not flashing or coming on. Following the tech sheet, I removed and replaced the main control and was able to get the unit into diagnostics. I found error codes F6E3-miscommunication between HMI & ACU and F7E7-motor not reaching target RPMs. Cleared the codes and attempted to calibrate the unit and it failed. I manually tested agitation and spin and the unit continued to fail. I tilted the unit back to find the rotor bolt lying on the floor and the rotor loose from the stator (motor). I reattached the bolt and retested and the unit continued to fail. Following the tech sheet for the F7E7 error, I tested voltage at the control and got 121V. I checked ohms to the motor at the J3 connector and got 8ohms from J3-1 to J3-2 and no reading from J3-1 to J3-3. Tilted the unit back and tested the stator at the harness and fund the motor is good as its showing 8-10ohms. I tested continuity in the harness from the J3 brown to the brown wire wt the stator and it was good. I tested the black wire and found it good. When I tested the red wire, I found no continuity reading. When I removed the rotor, I found gearcase oil on the underside of the rotor (photo). I advised the customer of my findings. I am ordering the gearcase, slider, clutch, stator, and lower harness and scheduled return service for 07/25/24. Unit left unplugged for safety and no water leaks observed during service. Returning tech to replace the gearcase, slider and lower main harness and calibrate/test before replacing the stator & clutch. W11621180; ordrng 1 W11568984 (Lower main harness) and 1 W11568984 (Gearcase) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the FC evap thermistor, UI and hv control failures, I removed and replaced the mentioned parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. Recommended the customer monitor the unit and allow it to cool for at least 24 hours before placing items inside. Job completed. W11558182, W11518204, WPW10384183"

"Arrived on site and replaced previously diagnosed compressor(W11686820), access port(W11506635) and UV filter drier(WPW10143759). System had a restriction and was unable to pinpoint. Ran nitrogen through system at 145psi and was able to push restriction out. Vacuumed system and held pressures for 20mins with no signs of leaks. Charged to specs with 51g of r600a. Unit working as designed. No leaks detected at this time. Job complete."

Arrived on site to test unit for error f3e1(pressure sensor signal). Found connection at control was not connected for pressure switch. Secured connection and completed diagnostics with no issues. Unit now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site with new parts for refrigerator not cooling, Removed shelves. Removed evaporator cover. Replaced fan assembly harness, replaced drain pan, and new screws, cover, and shim. Verified operation. Call complete. 67006425, W11457241, SHIM, W11087438, W11188493"