Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to inspect microwave with hole inside interior section. Upon further inspection, I found the wave guide cover had melted (photo). I pulled the unit down from the cabinets and inspected the magnetron and wave guide and all were good. I removed and replaced the cover and placed the unit back in its space and tested. Unit is operating as designed. Will need to contact the manufacturer safety dept next business day to report findings. Job completed."

"Arrived on site and found ice machine is off, after turning it on machine started flush cycle and completed properly. Ice machine then began ice making cycle, confirmed condenser fan is running and heating grid is warm to the touch and in good condition. Observed until first patch of ice was released onto grid and icemaking cycle started again. At this Time could not see any issues ice machine is operating properly. Requested that customer observed ice machine for the next few days.

"Arrived on site for KitchenAid wall oven not allowing the customer to change the temperature setting in bake. I inspected the unit and work area. I found the unit set to Celsius, I reset the unit to Fahrenheit. I tested the bake and found it was able to be changed now. I set the unit to 350 and ran a preheat. The unit is working as designed

"Arrived to inspect no cool in RC. I found the FC cooling well, but there was no air flow to the RC. I verified line VAC to the evaporator fan, but the circuit showed 9.92 Mohm, higher than expected. The RC thermistor was 3.235 Kohm and in line with measured temps. The FC was 18.55. Evap thermistor was 27.2 and dropping after unplugging the unit. All voltages and thermistor readings found within expected values, i exposed the evaporator and I found the evaporator was mostly frost free. The evaporator fan motor would not operate and manually starting did get rotation, but much slower than expected. I removed and replaced the fan motor and tested. Operational test good, no leaks observed during service.

"Arrived on site to inspect compactor drawer not fully closing. Upon further inspection, I found a large amount of trash that had fallen at the back near the motor and was keeping the drawer from closing all the way. I pulled the u;it out and removed the trash and retested and unit is operating as designed. job completed."

Arrived on site to test replace console she got on eBay. Installed new console and found new console had shorted keypad too. Removed console

"Arrived on site to test unit for shutting power off when reaching high temp, tested unit found the fix that was done last time did not work, will need to replace control to fix unit, customer accepted replaced control preheated unit to 400, unit is now running as designed, no leaks detected job complete"

Arrived onsite for washer with loud noise. During diagnostics Mode a noise appeared at the beginning of spin cycle. Flipped unit up in found oil underneath. Pulled belt cover off found that the splutch gears were rounded off. customer did not want to go through with repair due to the age of the washer. No water leaks detected during service

"Arrived on site and replaced wiring harness interlocks and lightbulb diagnosed on previous visit, after replacement ran microwave eight times in a row with no issues.

Arrived onsite for dryer not heating after repair. Upon arrival inspected unit. Found dryer powering on and tumbling but not heating. Verified supply voltage and was good. Disassembled and checked heating circuit components and all test good. Ran voltage checks at control and found intermittences. Unit was loosing a leg from control to heater. Found that breakdown was due to the wire harness intermittent failure. Ran checks with SW to confirm.

Arrived on site to diagnose a range with an oven not heating. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time

"Arrived onsite with MZ to repair the washer. Accessed and replaced the CCU again. The new board had the same response. Incompatible software symptoms. Called techline spoke with Robert. Recommended that the only possible solution would be to update all electronics to most current software, but was not able to site case history to provide assurance. Due to new data, designating unit as non repairable/ software incompatibility with needed parts.

Arrived on site to install previous diagnosed suspension rods. I removed the old rods and replaced them with new. I checked the level on the unit and recalibrated the control. I ran a high speed spin and found it working as designed.

"Arrived on site to test unit for upper rack issues. What customer thought was just a holder/clip was actually broken adjuster wheels on left hand side. Replaced adjuster, unit working as designed.

Arrived on site to install previous diagnose part. I gained access to the right rear valve and replaced it with new. I checked all gas lines in the cooktop and ensured they were all tight. I reassembled the unit and tested it. I found all the burners working. I found the right rear no longer leaking.

"Arrived onsite for previously diagnosed parts. Installed the water inlet valve and tested the unit. The unit is operating as designed, no water leaks detected during service.

"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,removed evaporator installed a new evaporator found during installation of lockring on cap tube side broken cap tube,called tech support sent picture to tech support unit is and whirlpool will contact customerSr#7735097194"

"Arrived on site for a washing machine that is going off balance every load. Inspected unit and work area. Tested the suspension on the unit and found the suspension was bad and was bouncing whenever the basket was pushed down. Advised the customer that due to her suspension, could not determine if there were any other issues with the unit until the suspension was replaced. Replace the suspension and test of the unit. The unit begin to work and operate as designed. I did advise the customer that it further issues persist, it is most likely going to be with her gear case and drive shaft. Call complete."

"Arrived on site and inspected washer and found it will complete a diagnostic cycle. Wiring repaired from previous visit did not fail. Replaced wiring harness anyway since the new one is now available. After replacement washer will complete the diagnostic cycle again, job complete"

Arrived on site for ice machine. Needing previos diagnosed sealed system. Upon arrival installed sealed system parts. Found compressor failing to pump correctly and called techline and ran through all diagnostics with Kurt sr#7735102733. Was instructed that compressor sent for repairs was incorrectly packaged and cause of failure. Informed customer of findings and they want to call whirlpool before proceeding with any repairs again. Call complete W10444925

Arrived on site to test unit for unit draining when not in use. Test unit and found float disconnected. Secured connection test unit and unit test good job complete.

Arrived onsite to replace leaking tub. Replaced tub and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived on site to test unit for not drying properly. Found no stored error codes. Ran diagnostics and found element engaging as designed. Unit is working as designed. Advised customer on drying agent and purging cold water before using unit. No leaks detected. Job complete.

Arrived on site for noise complaint. Per customer noise is constant ran diagnostics checked compressor ramp up stepped compressor making normal operating sound changed defrost setting to basic to allow unit to defrost every 8 hrs of compressor run time.

"Arrived onsite for error F2E0. On inspection I found error on the display. I installed the new control board and the error appeared again. Went and looked error and it was not in the Tech sheet. Called WP tech line and found out it is a error message that there is no communication between the control board and the Key pad. The fix was to reseat the ribbon cable ,I reseated the ribbon cable to fix the issue. F6E4 F2E0"

Arrived on site for dishwasher leaking. I inspected the unit and work area. I found the vent still sealed. I found the top of the tube gasket loose and not sealing. I replaced the gasket and ensured it is secured and sealing. The unit is now working as designed. Job complete

Arrived on site to diagnose a range that is giving error code. Found F3 E0 error saved on control due to miswired temp sensor. Rewired sensor properly and all is working properly at this time.

"Arrived on site for dishwasher, inspected unit and work area. Removed defective sump assembly and installed new one. Unit is now operating as designed. Left unit running to remove old soap that had harden when customer tried to wash dishes, I made customer aware of leveling it running. No leaks where observed during service. Job completed."

"Arrived on site to diagnose refrigerator that is not making ice. On arrival checked ice bucket and found it is full, but ice inside was melting and sticking, and ice bucket was incredibly hard to remove. I found the ice bucket seal on the door had come off, and was allowing air and moisture to enter the unit and both melt the ice and causing it to clump. Used some silicon to adhere the seal to the door. Unit is producing ice, so this should allow normal function to resume. Call complete."

Arrived on site to diagnose a range with a broken top. Found glass top cracked and replaced it with new top. Job is complete.

Arrived onsite to install previously ordered parts. Replaced both sensors. Test unit with towels. Unit is operating as designed. Job complete

"Arrived on site , replaced dispenser ice door , ice chute . Used some perma gum to seal small gap. Ice is dispensing normally . No water leaks detected at time of service. Job complete ."

Arrived onsite for Not Making Ice . Upon arrival inspected unit and icemaker is on off position. There is no ice in bin. Did find ice in icemaker tray. Reset the icemaker and it harvested batch of ice and the called for water. Unit is operating as designed job complete

Arrived onsite for a dishwasher to replace previous diagnosed parts. I replaced the tub. I ran the diagnostics cycle and tested the machine. There were no water leaks present and the unit completed the cycle and worked as designed. I left the unit outside of the cabinet per the customers request. The kitchen is still under remodel from a water leak from the customers old dishwasher and they need to replace the sheetrock behind the dishwasher. Call complete.

"Arrived on site for water dispenser not working. I inspected the unit and work area. I found the water dispenser not working while the filter was in. The customer stated the filter is only a month old. I replaced the filter housing, and reinstalled the filter. The unit is now dispensing water properly. Job complete."

"Arrived on site and inspected refrigerator and found freezer handle is loose and water flow through dispenser is weak. Removed water filter and attached bypass and water flow is no good. Recommended replacing water filter. Also corrected door handle, job complete"

Arrived on site for a cooktop that is not cooking evenly on all burners. Confirm the customers complaint and found two burners not heating correctly. I found the bigger burner was not letting enough gas through and was really really low and the smaller burner was releasing too much flames. Check the orfices and Found the orfices had been swapped accidentally. Fixed the orifice placements and test of the unit again. The unit began to work and operate as designed. Call complete.

"Arrived on site to follow up on washer that continues to trip breaker on GFCI outlet. On arrival checked unit for error codes. Found no codes present. Called tech line and spoke with Bruce. Bruce had me check again for voltage from neutral to ground. Found no voltage present. Measured Amp draw during a diagnostic cycle, drain and spin, and also rinse and spin cycle. Voltage did not drop, and Amp draw peaked at 7.2 amps during agitate direction reversal. Customer had run the unit to another outlet as well to see if it would complete cycles. They showed me a picture of an F8E1 error that popped up when it was on the extension cord and outlet. Customer also informed me the unit had shut off during 1 cycle, and had powered off after they had paused it, and had difficulty unlocking several times. I tried to recreate these failures but was not able to verify them. Tech Line said to check the drain for the F8E1 error, as a siphon can also cause that. I did find the drain stuck over a foot into the standpipe, with at least 4-6+ inches submerged. Adjusted the to proper levels. I also advised to have the customer download the whirlpool app to push any software updates. At this time i could not recreate any of the failures found, and breaker was tripped. Since unit is testing good, issue appears to be related to the breaker and electrical in terms of the breaker tripping. Corrected drain length and software updates should assist with any other concerns. At this time unit appears to be working as designed with no further action or repair recommended, and to have an electrician address the breaker. Tech Line case SR77344978705. Call completed."

"Arrived to inspect ignition issues. I found both the FL and FR secondary/simmer orifaces were still set to NG and need to be converted the the #50 LPG orifaces. The builder has the orifaces, but at another location and they will change them and contact us if there are any further issues. Operational test ok, no gas leaks detected during service."

Arrived onsite and replaced latch w11513248. Unit is now operating as designed. Advised customer on repair.

Arrived on site for range needing previous diagnosed main harness. Upon arrival installed harness then reassembled and tested unit. Found unit fully functioning as designed with no failures. Call complete

Arrived onsite for f2e1 communication error. Repaired unit by replacing the main control and console assembly. All checks good. Unit is now operating as designed. Advised customer on repair.

"Arrived onsite to repair the refrigerator per prior diagnosis. Unit had not been defrosted. Tested and Found the thermistors read within range at the control. Found the heater with continuity and reading 12.5 ohms at the control then jumping to 125.5 ohms at the control. Replaced the control box. Advised that the unit needed to be defrosted to restore proper function. Advised that in event of repeat defrost failure, the unit would need to be defrosted prior to repair to allow the heater and harness to be accessed."

"Arrived onsite for dishwasher not cleaning. On inspection found error F7E1 & F4E3, ran diagnostics and nothing happen. Replaced the pump assembly and tested unit. Unit is operating as designed now. No water leaks detected during service."

"arrived on site for oven, inspected unit and work area. customer complaint was oven not working right after previous tech left. Inspected the unit and found miscommunication on UI, it was showing it was for a dual oven I inspected part # and it was the correct one. Called techline and spoke to Robert SR#7734966443 and he said some UI come preset to a model number but we have to go into diagnostics and edit the model number. After editing the model number I tested oven and microwave and they both where working to specs. Job completed."

Arrived on site to test unit for center burner not working. Test unit and found clogged burner. Cleared burner test unit and unit test good job complete.

"Arrived on site for no cool. Powered unit on diagnosed a defective compressor,replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site , replaced gearcase , cam , actuator , hub . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on site to replace right rear burner and switch. Replaced both parts test unit and unit test good job complete element maintaining heat.

Arrived on site for washer making loud squeal periodically during beginning of spin cycle . No error codes . Replaced cam and belt . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the washer had been moved and all connections to the washer had been removed. Replaced the latch and tested the unit. Due to inability to hook up washer to water connections, tested the unit for lid locking, agitation, and spin. All tests ran as designed. Call complete."

Arrived onsite and tested unit for not draining. Found unit is draining as designed. Was advised that it had leaked at one time. Found some evidence of a leak but unable to replicate one while onsite. Advised on detergent use to avoid sudsing leak. All else checks good. Cuwromer using dishwasher to sanitize clean dishes. Advised that less detergent will be sufficient.

Arrived onsite for a washer to replace previous diagnosed parts. I replaced the defective valve. I ran the diagnostics service cycle and the unit completed the cycle and worked as designed. Call complete.

Arrived on site to test unit for no water dispensing and little to no ice production. Found reservoir was frozen over. When removing reservoir found on rear of cabinet factory permagum was not placed properly causing air leak. Thawed reservoir and sealed with permagum on exterior and interior on unit. Unit now working as designed. Recommended placing unit to 40 degrees in RC. No leaks detected. Job complete.

"Arrived on site and found no ice production. Set freezer into diagnostics And ran test 120 and icemaker moved and dispensed ice it had a tray but did not return to home position it stayed in full twist. Replaced icemaker and spoke with techline, no other recommendations given at this time. 7735099010"

"Arrived on site for no cool. Powered unit on diagnosed a defective compressor,replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived onsite for Fridge not hold temp. On inspection found that the was a gap at the bottom of the moulin. Called in and talked to Austin in tech support. Sent pics to him and he will send them to engineer dept. to review. Austin-WP tech SR#7735098568

"Arrived onsite for a range to replace the previous diagnosed parts. I replaced both from infinite switches, the main control, the lower oven pan, the lower wire harness and the thermal limiter. I tested all functions on the range and all is working as designed. Call complete."

"Arrived onsite to replace faulty UI. Replaced UI and found that unit was still having issues. Called tech line for assistance. Spoke to Adrian, SR#7735094985. Found that additional electronic issues were due to lose wire in door harness. Corrected issues and unit is now functioning properly. Job complete"

Arrived on site for refrigerator needing previously diagnosed valve asm. Upon arrival reconfirmed issue and installed required part. Reassembled and tested dispenser. Found no leaks and unit functioning as designed. Call complete

"Arrived on site to test unit for leaving cloth wet at end of cycle, tested unit found water lines are crossed and water valves barely open, corrected issues ran diagnostics cycle, all components are working properly, advised customer to run unit and see if problem has been resolved, and if issue persists to call us back, no leaks detected job complete"

"Arrived on site for a washing machine that has no power. Inspected unit and work area. The customer advised that the unit did the same thing as it did last year and stopped in the middle of the cycle. Advised that since then, the unit has not been able to be turned on. Checked resistance to the drain pump and found the drain pump it shorted causing control failure. Replaced both drain pump and control and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for wall oven needing previously diagnosed blower motor. Upon arrival installed required part. Reassembled and tested unit. Found wall oven heating as designed with no errors. Call complete

Arrived on site to install previously diagnosed parts. Installed new gasket on right door and used my heat gun to form. Advised customer to keep doors closed for 6 hrs. No leaks where observed during service.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and replaced pump. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived onsite to install previously ordered parts. Replaced belt and test unit unit now operates correctly and all squeaking is not present. Job complete

Arrived onsite for Fan & motor running really loud. Upon arrival inspected unit and hear a loud noise from in FC. Found FC fan motor operating loud. Need to replace fan motor. Replaced fan motor W11578030. Test unit and unit now operates correctly. Job complete

"Arrived on site to test unit for not washing. Found error codes f4e3(motor not engaging) and f7e1(no heat). Cleared codes and ran diagnostics. Verified motor not engaging but receiving proper voltage. Replaced wash motor, unit now working as designed. Advised customer to purge cold water prior to using unit to prevent heating element lockout. No leaks detected. Job complete."

"Arrived to instal previously diagnosed and ordered parts. I found the basket assy to the right and far back in the cabinet, nearly contacting both at rest and a likely contributing factor to the customers complaint. Further inspection revealed the gear case in the early stages of seal failure and oil was beginning to pool in the rotor area. I removed and replaced the gear case, rotor and slider and re-calibrated the unit. Post gear case testing showed the unit operating as designed. I coached the customer on detergent type and amount. I found the suspension operating as designed with no excessive movement or hop. No leaks observed during service."

"Arrived on site for a washing machine that turned itself off during a cycle. Inspected unit and work area. The customer advised about a week ago, the unit was in the middle of a cycle and completely shut down. Advised about 15 minutes later it turned itself back on and continue to finish the cycle. I ran the unit through diagnostics and did not find any stored air codes. Ran the unit through an auto test in the unit ran as designed. Checked polarity at the wall and found that the hot and the neutral had been reversed. Explain to customer that the most likely cause of their issue is with their electrical supply due to improper voltage being sent to the wrong places. Advised the customer to have an electrician come fix their outlet and the unit is working as designed. Call complete."

Arrived on site to replace front door. Replaced door test unit and unit test good job complete.

"Arrived onsite for dryer not drying properly. On inspection the heating element was not heating checked all the components and only thing I saw the cutoff switch had a crack in it , l replaced it. Still there was no heat. I checked the outlet and found 106 vac when there should have been 220 vac. Informed the customer that the issue was not the dryer but the power to the dryer. customer is going to replace the breaker in the main box."

Arrived on site to install previous diagnose parts. I gained access to the suspension rods and replaced them with new. The unit is working as designed. Job complete.

Arrived on site to diagnose a range with a damaged door gasket. Found oven gasket broken and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site for washer making loud noise. Upon arrival confirmed issue and noise but found no errors in diagnostics. Found cause of failure was gearcase shaft breaking were the splutch asm mounts to it. Replaced gearcase, cam, and shield. Found washer fully functioning as designed with no leaks. Call complete"

"Arrived to instal previously diagnosed and ordered parts. I installed the front rollers for the unit and then when able to remove it, found the compressor operable, but only drawing .6 amps after it ran for 5 minutes. High side discharge at the compressor was 123?F and had /// to 107? at the entry to the condenser. At the left side of the first row, the temperature was down to 91?. I recovered the system and replaced the compressor, service port and dryer. I charged with the MFG prescribed refrigerant charge and tested. During final leak testing, a very small amount of bubbles formed at the evaporator return section and will need to be replaced. The installed of the unit had failed to instal the leveling legs for the kit and I am ordering and will install as well; ordrng 1 W11507067 (Evaporator) and 4 WP3-82710-001 (Leveler Leg)s and 1 GCO (Tech GC please)"

"Arrived onsite for a refrigerator that seems to be running a lot more than usual. I found the customer had the temps set at 37 degrees in the RC and 2 degrees in the FC. I found the ice bin full. I found the FC temp dropping to -6 degrees and still cooling. I found the FC thermistor resistance at 24.65 Kohms registering -1. The UI has digits missing and I explained to the customer that this can be an issue also. I did find the center of the condenser coil partially packed in dust and hair and it will take compressed air to blow the coil out. I explained to the customer the unit would need to be move outside to blow the coil out. ordrng 1 W11452196 (FC evaporator motor) and 1 Tool (Appliance dolly)"

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I tested the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit operated as designed unit the element was to come on and it failed. I tested amp draw at the junction box and got 0 amps. I removed the outer door panel and found the main control not attached and the molex connector for the element and power source was burnt (photo). I test3d that element and it showed 12.9 ohms. I am ordering the main harness and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11027902 (Main harness)"

"Arrived to inspect unit not working. I found the UI had no illumination, but it would react to button presses. The control board has failed and will require replacement, but is no longer manufactured. I advised the customer that we can have it rebuilt. ordrng 1 8303883Rebuild (Control board rebuild)"

"Arrived on site to inspect cooktop fan button not working. Upon further inspection, I found the fan switch knob pushed down inside the base. Raised the cooktop and had my customer sign the waiver of damages from removing glass cooktop and removed the cooktop. I found the switch sleeve was broken and the knob shaft was broken causing it to stick and not pop back up. I am ordering the sleeve and knob and office to schedule return service. ; ordrng 1 WP74005965 (Sleeve) and 1 WP7739P122-60 (Knob)"

"Arrived on site to replace previously diagnosed axels and wheels, attempted the repair but axel clips where not ordered ordering axel clips, customer stated that Ice is not dispensing, inspected door found the switch is not making proper contact with door, temporarily applied 1/4 inch of foil tape, ice is now dispensing but will need new door to fix issue, ordering FC door and axel clips, office to reschedule ; ordrng 2 W11594405 (Axel clip)s and 1 LW10913113 (FC door)"

"Arrived on site for dishwasher flashing 7-2 code . Ran diagnostics and also got 8-2 &7-2 . Ran test wash unit would not fill . Found water shut off . Turned on water ,unit started to leak . Found drain tube not attached . Wash motor was running dry and got damaged . Ordering new sump and motor ; ordrng 1 W11460946 (Sump and motor)"

Arrived on site to replace blower. Found blower was the wrong one. Its the double blower not single. Ordering single blower office to reschedule ; ordrng 1 WPW10294006 (Blower)

Arrived onsite for Error signal on screen. Upon arrival inspected unit and Ran diagnostics and got error code F1-E0 control failure. Need to replace control. Ordering control ; ordrng 1 W11583303 (Control)

Unit was moved to vacant 2116. Arrived on for unit not draining and rusted. Upon arrival inspected unit. Found latch not secured. Secured latch and tested. All components seem to be functioning correctly. Will order tub due to rusting. Bringing latch and drain pump. ordrng 1 W11307244 (Latch) and 1 W11172199 (Tub)

"Arrived on site to inspect refrigerator freezer door handle coming off. Upon further inspection, I found the FC door handle had separated from the mounting screw. I found the handle mounting screw was stripped and wouldnt tighten. I removed and replaced the handle and tightened the remaining door handles. Also found the right RC door gasket badly torn (photo). I am ordering the gasket and office will need to schedule return service with ticket #360512. No water leaks observed during service.; ordrng 1 W10830274 (Rt RC door gasket) and 1 CNOTE (SCHEDULE WITH TICKET 360512)"

"Arrived on site to inspect oven/microwave combo unit with microwave not working. Upon further inspection, I found the control panel would not respond to touch. I cycled power at the breaker and placed the unit in diagnostics and checked error codes. I found F6E4. Cleared the code and tested the components. Unit is operating as designed except the microwave light does not come on and the unit is not connected to WiFi. Customer advised that they get the open door error when using the microwave. I found the right side of the MW door not closing properly. I assisted the customer in connecting the unit to WiFi. I am ordering the microwave lamp, main control (F6E4), both microwave door hinges, the inner door, and the interlock assembly. Also ordering a CNOTE-SCHEDULE RETURN SERVICE WITH TICKET #360519. Unit is currently operating, but the mentioned parts will need to be replaced (see sticky note before proceeding with repairs). ; ordrng 1 W11261167 (Main control) and 1 W10886919 (Lamp) and 2 W10874474 (Hinges)s and 1 W11600214 (Inner door) and 1 W11033422 (Interlock assembly)"

"Arrived on site to test unit for error code, tested unit found shorted key error code , and console unresponsive, did not find any loose connection, cycled power to unit, unit started to power on and shorted key error pops up, will need console to fix issue, ordering console, stated to customer that console is on back order minimum of 4-8 weeks out, office to reschedule ; ordrng 1 W11236888 (Console)"

Arrived on site to test unit for cooktop light not turning off. Recommend replacing control. Office to reschedule. ; ordrng 1 W11552018 (Control)

Arrived on site to follow up on refrigerator that wasn't dispensing any water. Replaced rear valve since flow was still weak from last visit. Unit still would not dispense. Disconnected reservoir and verified I had flow out the reservoir into the dual valve. Disconnected the line at the dual valve and found no water dispensing. Dual valve solenoid had failed in replacement valve. Ordering new dual valve. ordrng 1 WPW10341329 (Double Valve)

"Arrived onsite for MW no sound. customer said that the door has been changed out but there was a wire that had to be repaired before it was installed. Called WP tech line and they said to change the door out. That is where the speaker is located. Ordering the door, I installed the control board.Sr 7735100797; ordrng 1 W11446919 (Grill vent) and 1 W11186013 (MW door)"

"Arrived on site to diagnose dishwasher that is not starting any loads, and was blinking. On arrival tried to test unit and found the UI panel was dead. Checked voltage at outlet and found good voltage. Examined control and found diagnostic light blinking. Ordering a new control and ui to resolve, so further troubleshooting and repair can be made. ; ordrng 1 W11506012 (Control)"

Arrived on site to test unit for cooking light not working. Test unit and found bad control board not sending power to light. Ordering new board; ordrng 1 W11342846 (Control board)

"Arrived on site to install previously diagnosed and ordered part. Upon arrival, I was to remove and replace the front right burner valve. When I went to replace it, I found the part sent was incorrect. I tested the unit and found the ignitor continues to arc when the flame is on all settings. I inspected the orifices and found the simmer orifice was incorrect. I changed the orifice and retested and the burner continued to malfunction. Per service pointer #W10540279-A, I am ordering the burner head and also ordering the correct dual burner valve and orifice holder. Office to schedule return service. No gas leaks detected during service.; ordrng 1 W10495853 (Burner head) and 1 W10846622 (Orifice holder rt front) and 1 WPW10371235 (Dual burner valve)"

"Arrived on site to install previously diagnosed parts, inspected unit and work area. At arrival I found that the song parts where ordered. Im ordering the slides for freezer door and return with diagnosed parts. I cleaned the condenser and also found that the refrigerator was not leveled on the legs witch can cause for improper door closure. I did not install door gasket until next visit due to customer having to use refrigerator today and I explained it would need to be shit for 6 hrs to allow gasket to form. Scheduled customer to return on 11/28/22, they prefer from 8-12 time frame if possible. ; ordrng 2 WPW10120018 (Slides)s"

"Arrived onsite for control not responded/ not operating. Upon arrival inspected unit. UI is powered on and lit displaying 2:15, just not responding to any buttons pushed unplugged unit to reset control and there is no change. Replaced UI control W11484625 and still no change. Need to replace main control. Ordering main control. Office to reschedule ; ordrng 1 W11524805 (Control)"

"Arrived on site for oven not heating well. Inspected unit and work area. Tested unit and found bake element open with a burn hole on it. Tested voltage to oven bake and it was good. Replaced element and tested, unit is now operating as designed. Job completed.

Arrived onsite for a cooktop to replace previous diagnosed parts. I replaced the FR burner base and the FR burner head. I cleaned the orifices and tested the burners. All burners are working as designed. Call complete.

Arrived on site to continue diagnosing the fridge. I found the Evaporator drain clear. I tried to run a wired through the return vent from the fridge to freezer. I found the vents blocked off from insulation collapsing from to much ice build up. I spoke to the customer about the fridge. Job complete.