"Arrived on site for dryer, inspected unit and work area. CX complaint not heating and they also explained they cleaned the vents them selfs. I advised them to get them professionally cleaned. Tested element and element is open.

"Arrived on site for a washing machine making a loud squeak. I put the unit into diagnostics mode and found stored error codes F3E3 for inlet water fault and F0E4 for water temp error. I cleared the error codes. I then ran a diagnostics cycle and found the unit ran through as designed with no abnormal noise. However, upon further inspection I found the gearcase leaking oil. Due to this I am ordering the gearcase to replace, and will bring back the slider to replace as well. Office to reschedule. ; ordrng 1 W11449841 (Gearcase)"

Arrived on site to test unit for unit not draining. Test unit and found we will need to replace sump and orange ball office to reschedule ; ordrng 1 WD12X10408 (Orange ball) and 1 WD18X10049 (Inlet)

Arrived on site to test unit for unit not going up on its own. Test unit and found bad switches. Ordering switches and 2 man 2 hour job due to having to remove cooktop out of the way. ; ordrng 1 W11230930 (Start switch) and 1 WPW10421280 (Arm) and 1 2hour (2 hour) and 1 2man (2 man)

Arrived on site to diagnose a microwave that isn't heating up. Found cavity t-stat shorted and harness burnt. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11568584 (T-stat) and 1 W11356954 (Harness) and 1 W11356970 (Harness) and 1 W11316032 (Harness)

Arrived on site to diagnose a washer that is leaking. Found water valve seeping and it will need to be replaced to complete repairs; ordrng 1 W11165546 (Valve)

"Arrived on site to replace previously ordered parts for refrigerator. Installed filter drier and service port. As unit was moved recently prior to failure and no refrigerant in system, I'm concerned leak may be in condenser. Pulled vacuum and charged unit. Return date set for 6/14 to check for uv dye.; schdld next appmnt for 6/14 TUE !"

Arrived on site for refrigerator with damaged gaskets. Upon arrival confirmed issue. Found gaskets damaged near bottom of door but unit had no signs of air leaks into either compartments. I then found amperage to compressor at 2.0 and condenser coils clogged. Also found compressor over heating and shutting down to early. Found unit due to r12 refrigerant and sealed system issue. Will need findings reported to ahs call complete ; ordrng 1 Cnote (Unit cant be repaired. Need findings reported)

"Arrived on site for a cooktop that is not heating the left rear burner. Inspected unit and work area. The customer also complained about the right rear burner not acting right all the time. Did test all burners and found all working as designed except for the left rear burner which would not come on. Checked continuity on the element and found proper continuity. Spoke to SW and we trace voltage at the element finding the unit was not getting 240 V to the element. Found the issue on the line to side. Could not find continuity through the harness from the yellow lead back to the board. Advised the customer of the findings and the customer still believes there to be an issue with his unit turning his right rear burner on when not in use. The customer advised that they want a replacement not a fix for the unit, if possible. Ordering harness, control, and user interface for return visit. The office will need authorization for the repair and contact the customer when parts are made available. Please schedule for two hours due to multiple replaced parts and testing. ; ordrng 1 W10905141 (Harness) and 1 W10915422 (Appliance Manager) and 1 WPW10333979 (User Interface)"

"Arrived on site for a refrigerator that is making an abnormal sound when it dispenses water. Inspected unit and work area. The customer advised the unit can dispense up to 5 cups of water before making the sound but can also happen right away. They advised that if they leave their water running for more than 20 seconds, the unit will make this pulsating siren sound. The customer did show me and was able to replicate the sound. The customer advised they had just replaced the filter a week and a half ago due to ongoing issues for the past two months. They advised that replacing the filter did not do anything. They also advised that they have replaced their waterlines within the home to the refrigerator in case if there was an issue with the water supply. Spoke to JC and was advised to put in a bypass To see if the issue was with the filter head. Found immediate pressure difference between having the filter in and not having the filter in. Defined the water pressure a little high for the unit. Unit will need a new filter head for repair; ordrng 1 WP12956202 (Reservoir)"

Arrived on site for range with door falling off as well as knob broken. Upon arrival confirmed issue. Found back left knob broken off control switch and control switch mounts broken. Found door had failings hinges and receivers due to warped liner. Also found door gasket ruined and allowing heat to escape. Found unit cant be safely repaired due hinges being NLA. ; ordrng 1 316456304 (Hinges) and 1 318053120 (Door seal) and 1 Cnote (Need findings reported that unit cant be repaired)

"Arrived on site to inspect washer not working. Upon further inspection, the ised that the unit makes a loud noise when spinning. I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to the spin mode, the tub/basket began to bang from side to side. I stopped testing and removed the agitator. I raised the top panel and found the tub ring and basket adaptor were badly damaged. Removed the basket and found the basket shaft welds had broken and was causing the basket to slide around on the gearcase shaft. I am ordering the basket, tub ring and basket adaptor and office to schedule return service due to the availability of parts. No water leaks observed during service and Out of Service tag placed on the unit. ; ordrng 1 W11222084 (Adaptor) and 1 WPW10461196 (Tub ring) and 1 W10738339 (Basket)"

"Arrived on site to inspect range oven not working. Upon further inspection, I tested the cooktop burners and they are all operating as designed. I tested the oven on bake and broil and both modes failed. Tested the module and control and found the main cool is bad and not providing voltage to the module. I am ordering the main control and office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 W11548757 (Main control)"

Arrived on site for refrigerator not cooling. Inspected unit and work area. Powered unit and found compressor turned and then off. Measured capacitor farads and found correct. Replaced starting device and powered unit on and found compressor started and stopped. Found no voltage to compressor or condenser fan. Performed diagnostics mode and performed step 4 with connector disconnected from starting device. Measured voltage to compressor and found none. Measured compressor electrical windings and found mechanical failure within compressor. Found compressor shorted control. Contacted service manager (CS). Was informed to pull control for rebuild and compressor would need to be replaced before installing control. Office to schedule return when ETA is available.; ordrng 1 W10507884 (Compressor kit) and 1 WPW10143759 (Drier) and 1 Accessvalve and 1 Controlrebuild

"Arrived on site to install previous diagnosed part. Removed damaged UI and installed new. Found new UI pressed to far in door. Attempted to remove and reinstall. Will need to return with UI and reinstall. All other operations tested good, no water leaks detected during service. Office to schedule return when ETA is available on part.; ordrng 1 W11262313 (UI)"

"Arrived on site to connect unit to water line, Conor not connect unit due to connections at wall out did not have a correct size Need a reducer from 1/2 inch to 3/8

Arrived on site to diagnose a cooktop that is leaking gas internally. Found center burner orifices lines not tightened from factory. Orifice holder will need to be replaced to complete repairs. Return date set for 6/16 per homeowners request. ; ordrng 1 W10639869 (Center orifice holder)

Arrived onsite for refrigerator not cooling in either sections. Upon inspection I found all thermistors good thought diag mod. All fans work. Upon further testing I got the compressor to run for over 30mins but no frost pattern appeared. Causing me to believe theres a sealed system issue. I am ordering 1x sealed system 2hrs. And all components need to complete the repair office to reschedule. ordrng 1 W10779331 (COMPRESSOR) and 1 Accessvalve (Access valve) and 1 UVdrier (UV drier) and 1 Sealedsystem (Sealed system 2hrs.)

"Arrived on site for condensation on top of freezer gasket . Siliconed liner in freezer section and turned horizontal heater to full time . Customer is also having issues with icemaker not making ice all the time . Ran harvest, Im started to advance then locked up. Ordering IM. Call to set return ; ordrng 1 W11548540 (Im)"

"Arrived on site for cooling issue in freezer section. Found evaporator fan not running,ordering new freezer evaporator,found mullion divider not entering catch,raised left side fresh food door mullion now catching latch. ; ordrng 1 WR60X10352 (Freezer fan) and 1 WR55X10025 (Sensor) and 1 WR50X10108 (Defrost thermo) and 1 WR51X10131 (Heater)"

"Arrived on site for no cool. Fans running unit not cooling,compressor not running,removed cover power cycled unit found no voltage going to the compressor,ordering a new Orion control,will also order main control kit in case its needed. ; ordrng 1 W11336586 (Orion control)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint is that unit in the refrigerator is getting to cold. Tested temperatures and RC is set at recommended 37? but the actual reading with my meter is 31? freezer is fine. Tested thermistor and was reading 7.52 Khoms at 38?, indicates to be good. Tested voltage coming out to thermistors 2.1DC RC 2.7DC FC and was in range will be ordering the main control and also UI. No leaks observed during service. Office to order parts and reschedule. ; ordrng 1 WPW10675033 (Main control) and 1 W11330971 (UI)"

Arrived onsite for freezer LED failed. Charged 139.99 service fee and using S191AQ for repair. Office to reschedule same day as microwave repair. ; ordrng 1 W10695459 (Module)

"Arrived on site for fresh food section having huge temperature variations. I inspected the unit and work area. I found the fresh food section at 34 degrees. I found the freezer evaporator cover has frost build up. I found the defrost bimetal reading 03, which is not in the tech sheet. I am ordering the freezer harness, hv control and the UI to complete the repair. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11512425 (Hv control) and 1 W11512401 (Ui) and 1 W11505164 (Freezer harness)"

"Arrived on site for front left burner not igniting and the rear center burner clicking. I inspected the unit and work area. I found the back center burner valve not adjusted properly, I adjusted the valve. I found the front left burner head had burrs in the ignition port. I replaced the burner head and chamfered the ignition port. The burner is now igniting properly. I found bubbling in the enamel of all 3 burner panels. I am ordering the panels. The office will reschedule when we have eta on the parts. ; ordrng 1 W11344755 (Left panel) and 1 W11344757 (Center panel) and 1 W11344761 (Right panel)"

Arrived on site for dishwasher not cleaning the dishes. I found the dishwasher filter clogged and the upper spray arm missing and the lower completely clogged. I cleaned the filter . I cleaned the filter and sump assembly. The office will reschedule when we have eta on the parts. Please charge card on file for diagnostics fee.; ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)

"Arrived on site for microwave blowing a fuse. I spoke to the customer and found out it is happening when they open the door during operation. I inspected the unit and work area. I found the fuse broken. I tested the magnetron and switches, I found the middle micro switch not changing position. I replaced the fuse and switch. I reassembled the unit and tested it. I found it shorting out when the door opened during operation. I saw a visible spark at the outlet. .; ordrng 1 5304509451 (Fuse)"

Arrived onsite for Scratches front panel. Upon arrival found that the console is damaged and needs to be ordered. Ordering console. Office to reschedule ; ordrng 1 W10893947 (Console)

"Arrived on site and found drain pump is running but not removing water during cycle. Confirmed catch is clear, will need to bring back drain pump. ordrng 1 DC31-00187A (Drain pump)"

Arrived on site and sound range was not converted to LP when it was installed. Pre-screened conversion kit was not correct but orifices were good enough to get cooktop functioning properly. Set regulator to LP but do not have the correct sized orifices for the bake or broil burners. Also while testing royal DSI bored has a capacitor on it that started smoking. Will need to order DSI board and more orifices.; ordrng 1 W11162730 (DSI board) and 1 Partsresearch (LP conversion kit)

"Arrived on site and inspected ice machine and found it is continuously filling with water when powered on, reservoir just overflows. Water level center is not working properly. Set ice machine into a diagnostic cycle and recirculating pump is not working on test six ; ordrng 1 W11542867 (Recirculating pump)"

"Arrived on site for microwave, inspected unit and work area. CX complaint is digits on screen will go out and wont be able to see anything. Will need to order new UI to fix the issue. Office to order parts and reschedule. ; ordrng 1 W11192682 (UI)"

"Arrived n site for refrigerator not producing ice. Inspected unit and work area. Found unit missing screw for ice maker and wire harness cover. Performed diagnostics mode and found ice maker kit needed, due to manufacturer defect. Office to schedule return when ETA is available on all parts.; ordrng 1 IMkit (IM kit)"

"Arrived on site for washer shaking and making noises. Inspected unit and work area. Found on home pedestal. Found outer glass on door cracked. Performed diagnostics mode and tested all components, found all operating as designed. Ran unit with a large load of towels. Ran through and cancel cycle. Ran drain and spin with towels on low spin. Monitored operation and placed glass of water on dryer. Found water shaking, recommended to buildup pedestal. Found door bellow rubbing and object stuck between basket and tub. Will need 2nd tech on return to disassembled tub to inspect for objects. Office to schedule return when ETA is available on parts. Will need authorization for 2nd tech.; ordrng 1 Bothdoorbellowtools (Bellow tools) and 1 2ndtechneeded"

"Arrived on site to test unit for gas leak, tested unit found bake igniter not igniting, called safety to present my findings, was authorized to proceed with repair( W131WI1WPL1) ordering part, office to reschedule ; ordrng 1 WP9758079 (Bake igniter)"

"Arrived on site to test unit for heater, door and rack issues, tested unit found missing springs and bushings, replaced bushings and springs, rack was off the tracks, adjusted rack, heater missing heater support, ordering support office to reschedule ; ordrng 1 W11027055 (Heater supports)"

Arrived on site to test unit for console acting erratic and freezing items in RC. Found when setting RC temp to 4 it jumps to 7(coldest setting) on its own. Recommend replacing control. Office to reschedule. ; ordrng 1 WPW10503278 (Control)

"Arrived on site to test unit for not cooling. Found compressor not running and just humming. Cycled power to unit and compressor turned on a couple seconds and began to hum. Recommend replacing compressor. Customer also stated water not dispensing. Found water pressure to unit above 100psi was not able to get exact psi as it exceeded gauge limit. Advised customer we could install regulator but customer denied stating she would will turn pressure down to home. Will need compressor, drier, access and Nitrogen kit. 2hrs on return visit; ordrng 1 W11592010 (Compressor) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen)"

Arrived on site to test unit for unit shutting off when trying to cook at higher temp then 400?. Test unit and unit working correctly at 350? and lower. Found fan not keeping up when temp goes up. Once we replace the blower we will check if the control board over heats or not. Will bring the control board and sensor on return visit. Office to reschedule ; ordrng 1 WB26X10264 (Fan blower)

Arrived on site to test unit for lower oven not heating. Test unit and found control board not responding. No relays working for lower oven. Also found console for lower oven self clean button not working other buttons not responding. Will need to order and replace control board console and sensor. Will not know if unit will heat till we replace the control board. Will bring back the thermal cutout and the blower and bimetal. Office to reschedule ; ordrng 1 WB36T10599 (Control panel) and 1 WB23T10015 (Sensor)

Arrived on site to test unit for left front burner and fan not working. Test unit and found bad fan motor and bad switch and wheel also found bad igniter for left front burner. Office to reschedule ; ordrng 1 7409P011-60 (Motor) and 1 WPY707985 (Wheel)

Arrived on site got test unit for console not responding and giving ui error code. Replaced control board and console test unit and unit giving low speed fan. Ordering new cooling fan office to reschedule ; ordrng 1 W11248652 (Cooling fan)

"Arrived on site for freezer door not opening properly. I inspected the unit and work area. I found the tracks failed. I replaced both tracks. The customer tested the door, it is now working as designed. Job complete."

"Arrived on site to install previous diagnose part. I gained access to the console and replaced it with new. I powered the unit on and verified the model and serial nu,bear wrote to the new console. I ran a baking cycle and found the unit heating properly. I found all keys working and responding.I inspected the shelf and found the shelf has a cut out. I spoke to the customer about the shelf, the home builder needs to come out and replace the shelf, otherwise the oven wont vent properly and it will blow thermal fuses. Unit is connected to WiFi. Job complete."

Arrived on site to install customer provided door lip seal. I I inspected the unit and work area I removed and disassemble the door. I installed a new lip seal. I reassembled the unit.

"Arrived on site for a refrigerator not cooling correctly in the front of the RC. Upon arrival I found the unit in the garage. I checked temps and found the front of the RC at 35?F and the freezer at 3?F. I informed the customer of my findings, and that due to the heat in the garage when feeling the temp in the fridge after the door is opened it may feel warmer than it actually is. The unit is working as designed.

Arrived on site to install the heater per the SP. I installed the heater and then test the unit. The unit is working as designed and no leaks observed at the time of service. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new valve and then tested he unit. I found the unit working as designed. No leaks observed at the time of service. Call complete. Only used one valve and will be returning the other.

"Arrived on site to replace water reservoir from previous diagnosis. Customer stated unit is not cooling properly and making unordinary tapping noises. Noticed piece of plastic behind compressor cover. Exposed compressor to further investigate and heard a very slight hissing noise and a tapping sound. Found cap tube was waking hissing and tapping sound. Unit is sitting within a cabinet amplifying sound. Very slightly moved cap tube going into cabinet and found tube was leaking. Advised customer tubing going into cabinet was irreparable. Spoke with techline was advised to take install access valve and drier. Drove 20mins back to property after customer agreed to further diagnostics. 2nd visit same day: Tried telling tech line of obvious leak but was not able to get through technicians head as he was not satisfied with current data. Attempted to provide asked data, amp draw was insufficient as compressor not running even after new run cap and starter replaced. Unable to to install new drier as insufficient cap tube present to solder. No point in taking evap picks and leak was 100% obvious(cap tube broken off). Installed access valve on low side and when moved cap tube into drier, cap tube broke off further proving my statement of internal leak. Charged system and obvious leak from cabinet was present. Cap tube has broken off going into linear and cannot be repaired . Demanding extra pay as sealed system components were installed and sealed system repair was attempted to prove what was already diagnosed as irreparable, to satisfy techline. Unit is not repairable!!!!!! Job complete. Spoke with CS."

Arrived onsite for dishwasher still leaking. Upon arrival tested unit. Ran normal load. After about 35-40 min unit began to leak from diverter section of sump and motor. Notified customer. Recommended replacing sump and motor assembly. Replaced sump and motor assembly and tested. Unit is no longer leaking. Job complete

Arrived on site for a washing machine making a clicking noise and with something that fell under the agitator. Upon arrival the customer stated that it looked like something metal fell under the washplate. I removed the washplate and found a piece of plastic and a dime in there. I removed both and then tested the unit. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it ran through as designed. Call complete.

"Arrived on site for a washer thats making abnormal sounds during the spin cycle. Inspected unit and work area. The customer advised that they made the sound six total times and say button it but the last time that it did it, they were concerned with the overall well-being of the washer. They have wash cycle since and have not been able to replicate the sound but wanted to check it out. Ran the unit through diagnostic testing testing the shifter, spin, agitation, Phil, and draining. All tested good. Due to inability to replicate issue, I was unable to find a fault with the unit. Advise the customer to keep an eye on the unit and call back if further issues persist. Call complete."

"Arrived on site for dispenser not working. Tested dispenser no water,removed filter readjusted housing and inlets,reinstalled filter tested water dispenser unit working as designed"

Arrived onsite for ice machine not making ice cubes as per cx. Upon inspection I found that the cutting grid was broken. replaced the grid and tested unit and found unit operating as designed. Job complete no leaks.

Arrived onsite for ice machine with flashing power and max ice lights. Upon inspection I found that the evap thermistor not attached to the evap which can cause this issue. I corrected this issue and tested unit and found unit operating as designed. Job complete

Arrived onsite for for washer that is making noise when in wash cycle. Upon inspection I found F0e7 code stored. I inspected the drive system and found that it look good. Upon further inspection/ testing I found that the gearcase had an internal failure causing the noise. I replaced the gearcase and tested unit and found unit operating as designed no leaks job complete.

Arrived onsite for dishwasher not getting Amy water. Upon inspection I found that that the water was turn off at the wall and the reason was that the valve would leak when in the on position see pix. I advised customer to have a plumber come out and take a look at it for her. Job complete

Arrived onsite for dryer with no heating. Upon arrival I found that the heating element had failed. Cx had pats stent to them from Samsun. I used there parts to perform the repair. I tested unit and found unit operating as designed job complete.

Arrived onsite for washer making noise when in use. Upon inspection I found that the belt cam and gearcase need to be reallocated see pix. I replaced them and tested unit and found unit operating as designed no leaks. Job complete

"Arrived on site for no cool. Removed evaporator cover found oil on insulation diagnosed a leak in the fresh food compartment,removed evaporator,installed new evaporator during installation of new coil and having to adjust tubing found broken cap tube. Called tech support per tech support unit is unrepairable and whirlpool will contact customer. SR#7733818184"

"Arrived on site. Replaced defective fan motor,powered unit on fan powered on,reassembled u it checked air flow good.

"Arrived on site. Found water over filling water pan due to defective water sensor in pump,replaced pump water shutting off correct.y when pan full."

"Arrived on site for no cool. Found compressor attempting to start diagnosed a defective compressor

Arrived on site to replace glides and drawer. Replaced all parts test unit and unit test good job complete

"Arrived on site for washer making banging noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F8-E1 long fill. Ran automatic test mode and found slow cold water pressure. Found failed inlet valve. Removed valve and installed new. Tested operation and all tested good. No water leaks detected during service. Found customer using anti combustion hoses, no issues when testing but informed customer of possible issues with hoses."

"Arrived on site for a dryer clicking when pressing start, but not actually running. I checked voltage at the wall and terminal block. I found both good. I then gained access to the inside of the unit and found the belt, motor, and pulley physically broken.

"Arrived on site for a dryer with the cycle select knob not working. I tested the unit and found the screen always stating Please rotate the knob to an available no matter the position of the knob. Per the SP W11436354 I gained access to the console ribbon. I found the ribbon secure, indicating a bad console. I replaced the console per the SP and then tested the unit. The unit began working as designed. I advised the customer on how when the knob is selecting the top empty cycles, the UI will display the please rotate knob message. Call complete."

Arrived on site to test unit for unit not draining and bad smell. Test unit and found unit draining correctly and filter cleaned smell coming from disposal advised customer to get the disposal cleaner to get rid of smell job complete.

Arrived on site to test unit for front panel coming apart. Found bad front glass panel. Spoke with safety they said to use the same file number. Replaced panel test unit and unit test good job complete.

Arrived on site to test unit for unit not working. Test unit and found no power. Found bad breaker itself. If you just touch the breaker the breaker turns off. Advised office to get electrician to replace breaker job complete.

"Arrived onsite and repaired unit with loud noise. Found debris in the blower housing, repaired by removing debris. All checks good. Unit is now operating as designed."

Arrived onsite and repaired unit with an f5 ice maker error code and not producing. Repaired by replacing icemaker. All checks good. Unit is now operating as designed.

Arrived onsite and installed the strike. Unit is now operating as designed. All checks good.

"Arrived onsite and found leaking gearcase and grinding bearings.

Arrived on site for black plastic in ice. Found plastic on ice door peeling off replaced ice chute assembly cleaned off plastic in chute tested water and ice dispenser unit working as designed.

Arrived on site to diagnose a cooktop with knob issues and broken grate. Replaced knobs and grates. All is working properly at this time.

Arrived onsite for PARTS AT BTM ARE SAGGING. IS LEAKING WATER AT THE BOTTOM. LIGHTS INSIDE ARE NOT WORKING . Upon arrival inspected unit and found Front bottom center of frame is bent and right in the center the frame is sheared and scrapping the floor. This is an unrepairable. Job complete

Arrived on site to diagnose a range that is stuck in demo mode. Reset unit to normal operation and all is working properly at this time.

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor thread stripped and replaced motor and impeller. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose an oven that is not baking. Found lower drawer over full and pans contacting ignitor harness. Removed excess from drawer and all is working properly at this time.

Arrived on site to diagnose a washer that is not spinning. Found broken wire for motor. Repaired wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a washer that is damaging clothing. Tested unit and found all is functioning properly at this time and no deformities in washplate or basket. Advised customer on newer washers that use a friction based wash for lower water levels.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found freezer door liner separating from door causing gasket not to seat properly. Door is not repairable. Job is complete.

"Arrived on site to test unit for loud grinding/clunking noise while operating and when hot. Found cracked blower wheel causing noise, expanding while hot and hitting housing. Replaced wheel, tested unit, unit working as designed. Advised customer to download app and connect units to WiFi for current software. Job complete."

Arrived onsite to install previously diagnosed part. Replaced drain pump and unit operates as designed. No leaks present at this time. Job complete

"Arrived on site and inspected refrigerator and found flow out of water dispenser is trickling. Removed water filter and flow returns to normal. Recommended that customer replace filter and if this doesnt correct issue a new filter head will be needed, job complete"

Arrived onsite for there are 3 knobs that are noticeably crooked. Upon arrival found unit disconnected and in utility room. inspected unit and found 3 of the 5 knobs that had bent stems to the manifold. Need to replace manifold. Replaced manifold and all knobs are straight. Could not check for gas leaks due to gas connection not available. Job complete

Arrived onsite for STILL KNOCKING WHEN IN USE. Upon arrival customer played video recording for me. The new noise is different than the previous clicking noise. Spoke with Mrs. she said this noise does not happen all the time. Tightened 3 screws on bulk head and placed one of the pads between blower housing and bulk head. (2nd pad was not used.)Could not duplicate the noise. Job complete

"Apt 224, arrived on site and found breaker is tripped, refrigerator is without power. Reset breaker and refrigerator started and began cooling. Spoke with CS, techline is in training and unavailable, suggested confirming heater operation by starting defrost cycle allowing heater to run for several minutes and then splashing it with water. After doing so refrigerator is still running and has not tripped breaker. Apartment maintenance says breaker was tripping often and immediately, would not stay on. At this time refrigerator is cooling normally and 24 hours will be needed for it to reach temperature, job complete reported to techline 7733817187"

Arrived onsite to replace previously diagnosed parts. Began replacing compressor and connections. Replaced compressor and fittings at suction and discharge lines. Replaced access valve. Upon connecting dryer to steel line the lokring was not mounting correctly and kept bending. Had to cut line to replace. After second attempt found line to short to establish lokring connector. Need to address with tech line. Called the kids like but closed for several hours due to training. Spoke with CS and fill call in the morning

Arrived on site to diagnose a freezer that is not cooling. Found start device for compressor failed and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site and Home owner says Aarons Rent-A-Center is supposed to be taking away this refrigerator. There is already a new one in place. Refrigerator is unplugged and has been for several days. Took picture of homeowners rental agreement and the new refrigerator already in place, job complete"

"Arrived on site and found washer is stacked, found catch attached to door is loose and hinge is loose that is attached to washer frame. There are two screws missing. Took pictures and video. Adjusted and tightened all parts and washer door is working properly now. If issue continues will need a new latch, door, hinge and mounting screws, job complete"

"Arrived on site and set washer into a diagnostic cycle and all functions are operating properly during test. Inspected lower gearcase assembly and didnt see any wear or damage, took 1 picture. Customer requested starting a cycle on normal and it is progressing properly and there is no excessive noise. If customer experiences issue again requested that they take a video of the experience to assist in diagnosis. Job complete"

"Arrived onsite for front right burner not igniting. Upon arrival customer stated that all been working fine. Tested unit and all burners working as designed. Customer has cleaning company out and my have disrupted ignition process but to over spray of cleaner. Seems like once unit fully dried , normal operation resumed. Customer will monitor and instruct cleaning company on care. Job complete"

Arrived on site for refrigerator needing previously diagnosed control and harness. Upon arrival installed parts. Watched unit for some time to ensure no hi temp errors occurred and found unit functioning as designed. Call complete

Arrived on site for dryer needing previously diagnosed ACU. Upon arrival installed required part. Reassembled and tested dryer. Found it fully functioning as designed. Call complete

"Arrived on site to install parts for a dishwasher that customer is providing. Upon arrival, I found the top rack missing wheels and falling. I installed the adjuster kit provided by the customer and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis of the compressor running with too high amp draw, I pulled the unit out on my floor protector and removed and replaced the compressor, access valve and UV dye drier. Vacuumed the system and pressures held. Installed 5.25oz of R134a refrigerant and monitored pressures which held at 1/125. Unit is cooling and evap had good frost pattern. No water leaks observed during service, job completed."

"Arrived onsite for dishwasher not completing cycle after repair. Upon arrival put unit in diagnostics and found stored error code 6/4, 6/3, called tech line for assistance. Tech stated running thru diagnostics should clear code but they did not. Customer had run dishwasher empty but with detergent to clear lingering odor but could have affected the wash cycle causing the over suds and unit to stop. SR#7733811972. Instructed customer on proper clean cycle and how to monitor. Could not duplicate the issue. Customer will try recommendations and monitor. Job complete"