"Arrived to inspect no operation and stored codes. F7E1 X2, F0E7 stored in memory. I found the capacitor had no measurable capacitance and I installed a test cap and the unit operated as designed. There was a loud squeal during spin and the gear case will need to be replaced upon return. Office to order capacitor. No leaks observed during service. ; ordrng 1 W11395618 (Capacitor)"

Arrived to instal previously diagnosed and ordered parts. I removed and replaced the outer door assembly and found the label was incorrect. Office to order label and contact the CX to arrange return service. ; O-emld tckt

Arrived on site for microwave not turning off surface bulb. Upon arrival confirmed issue. Acu is sending co start power to bulb due to fuse relay on control. Couldnt reschedule with customer due to conflict in schedule. Will need office to reschedule with customer once part availability is known. Call complete ; ordrng 1 W11342846 (Control)

Inspected parts as compressor box had been opened previously and noticed compressor packed poorly and discharge tube had been bent during shipping. As discharge port on this compressor is easily damaged I'm reordering compressor. Informed homeowner of issue and office to set return appointment. ; ordrng 1 W11592010 (Compressor)

Arrived on site for a freezer getting to cold. Upon arrival the customer stated the unit will constantly get snowy ice on everything in unit. Upon further inspection I found the right side door bracket physically bent which was allowing the door to not seal properly. The customer also stated the IM was not working. I put the unit into diagnostics mode and ran a harvest. I found the IM failed to harvest but had good voltage. I am ordering the bracket and IM to replace. Office to reschedule. ; ordrng 1 W11302040 (Door Bracket) and 1 W11234554 (Icemaker)

Arrived on site and inspected refrigerator and found ice underneath deli drawer. Will need to bring back fresh food evaporator cover and drain heater and drain hose. Customer will defrost refrigerator before next visit.; ordrng 1 DA61-03644A (Drain tube heater) and 1 DA97-07190G (fresh food evap cover assembly)

Arrived on site to test unit for getting too hot. Found temp display not changing much when preheating. Causing oven to get hotter. Recommend replacing oven sensors and control. Office to reschedule. ; ordrng 2 WP7430P044-60 (Oven sensors)s and 1 W10878844 (Control)

Arrived on site for a washing machine that is leaking during the washing cycle. Inspected unit and work area. Confirmed the customers complaint and found the front side of the door gasket bowed causing water to leak out of the washer when washing clothes. We had not received the part in time for the service today so The office will need to contact the customer about a reschedule date due to unknown part arrival. ; O-emld tckt

"Arrived onsite for customer complaint of no ice, I ran diagnostic test, found all tests passed except the hot gas valve didnt defrost the evaporator quick enough. Took over 30 seconds to melt the frost build up from the compressor test. Ordering hot gas valve, and condenser. ; ordrng 1 W10206473 (Hot gas valve) and 1 759113 (Hot gas valve) and 1 2313624 (Condenser) and 1 212643 (Sealer gum) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech) and 1 Cnote (3 hour job)"

"Arrived onsite for customer complaint of unit not starting a cycle, found lid lock failed, I replaced lid lock, ran test cycle, found gearcase leaking oil. Ordering gearcase, capacitor, actuator, cam, and motor. ; ordrng 1 W11449840 (Gearcase) and 1 Cnote (Office to reschedule) and 1 W10677723 (Motor) and 1 W11162560 (Capacitor)"

"Arrived on site for dishwasher not power on. Inspected unit and work area. Found GFCI tripped. Reset GFCI and found control panel on. Tested operation and found wash motor not activating. Meas voltage to wash motor and found correct. Will need to replace wash motor.

Arrived on site to diagnose a washer that is not draining. Found drain pump wiring disconnected preventing pump from running. Rewired pump and tested unit. Found all is functioning properly at this time.

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker powered unit on icemaker ran through a cycle and filled with water."

"Arrived on site for water leaking and ice build up. Found bowed drain pan,cleared ice cleared drain pan per service pointer replaced drain pan,checked water flow good,secured evaporator to suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip ties,secured cover with for screws.

"Arrived on site for not dispensing water. Installed new filter found water not dispensing unless forcing filter further in housing,diagnosed a defective filter housing,replaced filter housing installed filter tested water dispenser unit working as designed

"Arrived on site. Removed defective icemaker,installed new icemaker,power cycled unit ran diagnostics icemaker ran harvest no errors,ran fill test passed."

"Arrived on site. Found no lights in freezer section and dim in fresh food,diagnosing defective freezer led module,replaced led module all lights working as designed

"Arrived on site for no ice and hot. Found on led flashing diagnosed a defective bin thermistor ran diagnostics weak water flow due to defective valve. Replaced bin thermistor and valve,found hair line crack on pan added adhesive to crack,ran diagnostics all test passed.; used 1 WPW10511923 (Thermistor) from stock"

"Arrived on site for refrigerator FC light not working and water filter needs to be change. Inspected unit and work area. Tested voltage to LED module and found failed module. Will need to replace module to repair. Removed failed module and installed new. Tested door switch and door operation. Found working as designed. Removed water filter and installed new. Flushed water system. All tested good, no water leaks detected during service.

"Arrived on site to inspect washer spin speeds. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit bearing is getting very loud. I manually tested the spin mode and the unit is operating as designed except for the loud bearing.

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and water barely trickled out. Removed the water filter and retested and got the same results. Customer recently replaced the filter. I tested the ice maker in test 56 and it was good. Tested in test 57 and it harvested as designed. Tested the fill tube and I could hear the inlet valve making a loud humming noise and no water filled the tray. I removed and replaced the inlet valve and retested the dispenser and ice maker and unit is operating as designed. Recommended allowing the ice maker approximately 24 hours before the ice bin would be approximately half full. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Due to the bake element shorting out, I removed and replaced the element and tested. Unit is operating as designed

"Arrived on site and inspected refrigerator and found fresh food temperature is showing 34?. Took picture. Inspected damper and found it is stuck open. Replaced damper, job complete"

"Arrived on site and inspected refrigerator and found an air gap at the top of the freezer door gasket. Added silicone around perimeter of liner. Airgap has caused condensation and rails are not closing properly. Disassembled freezer and removed ice from rails and interior and used heat gun to reset gasket. After reassembly door is now closing properly, job complete"

"Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Removed ice container and found ice clump in back of container. Cycled ice maker and found water coming out of funnel. Removed ice maker and found spray foam in funnel blocking water flow (see SD-pic). Removed foam and reinstalled icemaker. Advanced cycle and monitored operation. All tested good, no water leaks detected during service. Spoke with customer on service performed."

"Arrived on site for dishwasher leaking water. Inspected unit and work area. Found tub gasket loose on right side. Tightened tub panel that holds gasket in place. Tested door operation and lightly tug on gasket. Performed diagnostics mode with outer panel off and kick plate off, no error codes. Monitored test cycle and heard water spray on door. Inspected spray arms and found utensil underneath r rack interfering with spray arm. Removed utensil and continued test cycle. Found unit operating as designed. No water leaks detected during service. Spoke with customer on service performed."

"Arrived on site and replaced front panel and nameplate diagnosed on previous visit. Washer is now complete, job complete"

"Arrived on site and inspected dryer and found element has failed, after replacing element took one picture of dryer working properly. Customer is aware that to the exterior of the home is restricted and will have it cleared/cleaned, job complete"

"Arrived on site and found when water is dispensed after cup is pulled away there is always two drops that follow and do not fall into a drip pan. Drops hit edge and run down the face of the door. Attempted to re-level refrigerator or adjust dispenser and this cannot be corrected. Reported issue to tech line there is no known repair at this time, job complete 7733853535"

"Arrived on site for garage standalone refrigerator not cooling. Inspected unit and work area. Gained access to evaporator and found no frost pattern. Measured amp draw from compressor and found .6 amps indicating a leak in sealed system. Will need to replace compressor, filter drier and evaporator.

Arrived on site to install previous diagnosed parts. Removed failed harness and installed new. Assembled unit and tested operation. All tested good. Spoke with customer on service performed.

Arrived on site for downdraft blower not working. Customer stated that they removed filter to clean and would not longer go in up position. Inspected unit and work area. Bypassed switch and raised vent. Tested voltage at control to motor and found no voltage. Removed motor connector and measured motor windings and found opened/ failed. Called Whirlpool tech support and spoke with Andrew. Went over service performed. He stated that failed motor shorted control (SR# 7733852095) Will need to replace motor and control

Arrived on site to diagnose a refrigerator that is not producing ice. Found connector p1 on hv control not fully connected from factory causing defrost issues and water valves not to operate. Connected wiring properly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Unit 5206. Arrived onsite for dishwasher not filling and making noise. Upon arrival found no water entering unit. Noise was from motor running dry. Upon further inspection found inlet valve connector not secured. Secured connector and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit and unit is functioning properly. Job complete

"Arrived onsite to replace previously diagnosed parts. Before starting repair talked to customer and found unit was deemed non repairable by previous company.

"Arrived on site and showed customer how load and go icons change when different options are selected and how you can tell whether its off or on. No further repair is needed at this time, job complete"

"Arrived on site to inspect wall oven smoking and then losing power. Upon further inspection, the customer advised they were using the unit and heard a pop then saw smoke coming out from above the control panel (photo) where I found soot on the cabinets. I inspected the control and found where a relay had shorted and burned and popped off the control and the ribbon on the control panel was melted.

"Arrived on site to inspect microwave door open error. Upon further inspection, the customer described what the unit is doing and after several tests, I could not get the unit to duplicate the issue of the open door error. recommended replacing the switches. I removed and replaced the switches (3) and tested. Unit continues to operate as designed, job completed."

"Arrived to inspect washer not starting and randomly beeping. I entered error mode and found 26, 31, 27, 28, 29, unknown, and 3 were stored. The fist few were for out of balance detection, but the last was a locked motor rotor. I inspected the control area and found no obvious signs of damage and tested all loads. The motor, shifter and all other loads tested within mfg specifications. The unit will require the control

"Arrived on site and found several LEDs on control board are not lit. After replacing control board all functions are operating normally and confirm that heating element is on at the end of the cycle. Recommend it to homeowner that dishwasher magic he used to remove excess salt on the interior of the dishwasher, job complete"

Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival installed required parts then reassembled and tested ice maker. Found it functioning as designed with no leaks. Call complete

Arrived on site for refrigerator needing previously diagnosed sealed system repair upon arrival reconfirmed issue. Recovered 6.17oz of refrigerant. Installed compressor and related parts. Pulled vac. Recharged system with 6.17oz of refrigerant and installed and updated control board with jig update. Found equalized pressures at 40 and run time pressures at 125/6 after 5 minutes and stable. Informed customer to give unit 24 hrs to stabilize temps and an additional 24hrs to make ice. Call complete

Arrived onsite for for range with left rear burner not igniting. Upon inspection I found that the burner head was clogged. I cleared and adjusted it and tested unit and found unit operating as designed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitor, door gasket and oven bottom panel failures, I removed and replaced said parts and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site for loud noise. Removed compressor cover,power cycled unit let compressor run,gave compressor a little tug found loud noise from compressor holding pins and noise from discharge tube,adjusted discharge tube tightened compressor lock pins noise no longer present. Power cycled unit let compressor power off then power on no odd noise coming from compressor."

"Arrived on site. Found a split in water tube knuckle also found water leaking from push fitting on filter housing,replaced tube and housing,turned on water supply no leaks tested water dispenser no leaks.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. Tested the ice maker and found it failed. Tested the water fill tube by testing through the ice maker and it dispensed water. I removed and replaced the ice maker and tested and unit is operating as designed. Cycled power to the unit to reset controls. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator with ice in the bottom of the freezer. Upon further inspection, I found water in the bottom of the RC section and FC section. I checked the drain tubes and found no water in the evap pan. Using my steamer, I steamed the drain tubes from the back of the unit and was able to get the lines cleared. I found the drain tubes had duck bills that were sealed closed. I cleared the duck bills and adjusted them and reinstalled the tubings. I recommended that the customer unplug the unit and defrost it

"Arrived to inspect no ice. I found the unit was producing ice, but very slowly and the ice within the bin was wet and clumped, indicating refrigerator air leaking into the ice bin. I found the left door was leaning to the right and the lower hinge was bent down. I corrected the door alignment and hinge issue and tested. The gasket contacted the fascia as designed. I cleaned the condenser coils and lower unit area and sealed the drain tube assembly after verifying it was not plugged. I squared and leveled the chassis and set the door height on the right side to match. Operational test good, no leaks observed during service

"Arrived to inspect panel damage. I found the panel had melted a second time and I inspected. The CX had used the upper broiler for an extended time and the same issue occurred as found in the prior service. The broiler venturi had been set completely open by the original installer and I closed it to match the elevation of this area (approximately 750 above sea level) and tested. I gathered temperatures of the exhaust flue via thermography and attached to this service order. I contacted the mfg, tech Andrew and reported my findings. SR# 7733844707. I removed and replaced the control membrane assy and tested. Operational test good, no gas leaks detected during service. Contacted safety and spoke with Monica. I advised Safety of my findings."

Arrived on site for microwave damaged. Inspected unit and work area. Tested microwave operation and found all work as designed. Found bottom plate damaged. Found cosmetic not covered. Customer will need to contact Whirlpool customer service. Unit is operating as designed.

Arrived on site to test unit for front glass falling. Found glass falling due to broken handle trim. Could not find screw tried a screw to hold glass but the thread is broken. Will need screws and handle trim.

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is leaking in ice bucket. Found icemaker fill tube not in fill cup causing leak. Reset fill tube to proper position and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a microwave with a light bulb stuck in socket. Found bulb base had separated from bulb and removed base from socket. Advised customer that bulb is not covered under warranty and homeowner will replace bulb.

Arrived on site to diagnose a refrigerator that is not producing ice. Found ice bucket full at time of service and advised customer on airflow through unit and item placement recommendations as to not block air channels. No further repairs needed and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for microwave. Painted shortchanged marks on interior liner and replaced rack rest. Advised customer that paint needs to cure for 24hrs prior to use.

Arrived on site to test unit for open close door error. Test unit and found bad 3 way switch. Replaced switch. Test unit and unit test good job complete.

Arrived on site to test unit for display foggy and unit tripping breaker. Will need to replace console both control boards and main harness.

Arrived on site to test unit for unit not turning on no power. Test unit and found switch at wall turned off. Turned switch on test unit and unit test good job complete.

"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker, tested ice maker, IM running as designed, job complete"

"Arrived to inspect leak. I found the diverter gasket had failed, allowing water to leak down onto the CXs floor. I removed and replaced the sump assembly and tested. All functions returned to the unit and the leak issue was resolved. Operational test good, no leaks observed upon completion. I applied a second appliance discount due to multiple prior services for this CX, this year.

"Arrived on site to test unit for no heat, tested unit found shorted heating element, replaced element, unit no running as designed, was not able to install dryer vent, due to a very tight working area, customer would need to vent and install for easier access, job complete"

"Arrived on site to test unit for Loud grinding noise during spin, tested unit found fail bearings, replaced bearings, tested unit, unit now running as designed, no leaks detected

Customer purchased end caps W10874836 from work order 343584. Did not install parts.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the valve and found that the valve was missing inlet thermistor. It was not even installed on the pin connector. Advised the customer that that was probably the issue with her unit as the unit could not determine water temperature. Replaced the valve and tested the unit. The unit began to work and operate as designed. Advised the customer to call back if any other issues persist. Call complete.

"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F9 E1 and F3 E1 (pressure system fault) error codes. The customer stated that his wife consistently uses too much soap to where the unit will show a suds error message. He did advise this happened on multiple occasions. He stated that they had cleared out the drain using a shop vac and that since then, it has worked the last dozen cycles without failing. He just wanted to make sure that the unit was working properly. I did run the unit through a diagnostic cycle and found all working as designed. I did advise the customer that it is possible that the oversuds issue may have caused the long drain issue due to suds potentially getting inside of the pressure hose and not allowing the unit to recognize that water had completely drained out of the unit. He did state that water has always been removed from the basket but they still had that code. Advise the customer to keep an eye on the unit and call back if further issues persisted.

Arrived on site for a refrigerator that has LED lights out in the freezer and refrigerator sections. Inspected unit and work area. Confirm the customers complaint and found three lights on the top working but all the other lights out. Checked the side refrigerator modules and found he upper right module out. Replaced that module and found the side lights come on but not the freezer or several upper lights. Advise the customer that we would need to replace the freezer module as well. Replaced the freezer module and tested the unit. The unit began to work and operate as designed.

"Arrived on site for washer making a squeaking noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off load balance. Ran test cycle and found unit squeaking. Gained access to gearcase and pulley. Found belt slip off of pulley. Correct belt and reassembled unit. Tested operation and all tested good, no water leaks detected during service."

"Arrived onsite for Not Making Ice. Upon arrival inspected unit and found water level sensor is corroded and has broken wires at harness and therefore not making a call for water from valve.Also found pump making a rattling noise. noticed harness is corroded and wires are brittle. Need to replace harness and pump just to be able to check operation. Installed new pump and new harness. There is now a call for water at the valve ,but valve is just humming and needs to be replaced. Replaced valve and unit now operates correctly.

Arrived on site for dishwasher upper rack wheel broken. Inspected unit and work area. Found left adjuster broken. Removed adjuster and installed new. Tested rack operation. Performed diagnostics mode and test cycle. Unit is operating as designed. No water leaks detected during service.

"Arrived onsite for NOISE LIKE TINGLE BELLS. Upon arrival ran diagnostics,and there were no saved error codes. Ran an auto test and test completed with no un ordinary sounds. Ran a quick cycle and also normal sounds.Asked tenant if noise was all time or intermittent. He said intermittently and with only certain things he washed. Both maintenance department and myself could not duplicate the sound. Unit operas designed. No leaks present at this time. Job complete"

Arrived onsite for Dispenser wont latch closed. Upon arrival found dispenser door dose not stay closed. Need to replace dispenser. Replaced dispenser. No leaks present at this time. Job complete

Arrived onsite for ON LOW OVER HEATS - HIGH SETTING IS MORE MEDIUM HEAT - CANT ADJUST FLAMES GAP IN FLAMES / ORANGE. Upon arrival test all 5 cooktop burners and all 5 burners operate on low medium and high correctly. Unit operates as designed with no orange flame. Uploaded picture on SD. Test oven by preheating to 350. Oven heated correctly.

"Arrived on site and found wash motor solenoid has failed due to water leaking. Attempting to replace it has made leaking worse, A confident repair cannot be made due to the age of the dishwasher. No further repair should be attempted, job complete"

"Arrived on site and replaced heating element diagnosed on previous visit, after replacement dryer is working properly and heating normally

Arrived on site. Found ice bin full unit has been making ice since LM adjusting heater fill tube.

Arrived onsite to install previously diagnosed parts . Replaced lid switch. Test unit and unit now operates as designed. Calibrated unit no leaks present at this time. Job complete

Arrived on site and cleared ice fill tube once again to freezer icemaker. Cycled icemaker and it fills with water properly. Replaced triple valve per tech line recommendation on previous visit. Confirmed water pressure is 50 psi to refrigerator. Recommended that homeowner observe refrigerator for correct operation. There is no other known parts that can address issue. Techline will need to be called again if issue continues

"Arrived on site and found ice bin is full, replaced icemaker anyway and it cycled immediately and filled with water. Job complete"

"Arrived on site for a microwave that is adding time, losing time, and is opening the door during the cycles. Inspected unit and work area. The customer advised that the unit started acting up after she cooked rice in a Pyrex bowl uncovered for 12 minutes. She advised that steam was coming out of the microwave pretty profusely and after that, anytime she cooked, the unit was adding time or subtracting time or opening the door during her cook cycles. She advised this happened over the course of a two day period. And I plugged in the unit and ran the unit testing it with water and found the unit working four times in a row without opening the door or adding time. I asked the customer if she was using any specific functions of her microwave that might use the moisture sensor. She could not remember exactly what cycles she was using. The customer tested it again herself twice and could not get the unit to fault. I did advise the customer that it is possible that with the steam accumulation during that rice cooking cycle, it may have affected her controls until they completely dried. Went through the user manual and did find that the manufacturer requests a lid to be used or saran wrap to be used when cooking items inside of the microwave. Went over user care guide with the customer explaining why they dont want open steam inside of the microwave. I called Whirlpool Safety and spoke to Kelly SR# 7733801016. She advise not to make any repairs at this point and that you would get the file notated. Call complete."

"Arrived on site for a refrigerator that is leaking water out of the ice tray. Inspected unit and work area. The customer advised that the icemaker tray seemed bent and bowed potentially causing the issue. I did confirm that the icemaker tray had broken off of the motor causing the issue. The ice tray would fall forward and dump out most of the water. Replaced the icemaker and tested the unit. The unit began to work and operate as designed.

"Arrived on site and inspected refrigerator and found icemaker is frosted over. Spoke with SW and found liner is warped. Air gap cannot be corrected, due to liner, refrigerator cannot be repaired, job complete"

"Arrived on site to test unit for not cooling. Found compressor running, evap motor working as designed. But absolutely no frost pattern on evap. Unit is a R600 unit.

"Arrived on site to tts unit for door falling hard/no resistance when opening. Found right door spring came loose. Reattached hinge to spring, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for ice forming underneath ice bin. Found a sheet of ice underneath ice bin. Removed ice and completely inspected ice maker, ice box ice door and all components for signs of leak or air gap. Notice ice box was not sealing properly to rear of unit and excessive ice accumulation on rear wall from air leak. Sealed ice box with rear of RC linear as no other issues found. Advised customer to monitor. Fascia heater receiving proper voltage(120vac). Ice maker running as designed. Valve opening and closing properly. Fill tube heater engaging. No ice maker error codes.

"Arrived on site to replace previously diagnosed stops. Replaced stops, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site for a refrigerator not producing ice. Upon arrival the customer stated the IM began working again, but had stopped for several days. I checked temps and found the FC at 6?F, the RC at 38?F, and the IB at 16?F. Upon further inspection I found the IB completely full of ice. I then harvest and ran the fill on the IM and found it ran as designed. I called techline and spoke to JR and kept SR# 7733305103. JR recommended replacing the main control. I replaced the control and the unit is now as designed. Call complete."

Arrived on site for a job that has broken glass. Inspected unit and work area. Checked with claims and was advised that authorization and photos had been given for this customer. Replaced the cooktop glass and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for washer not drying . Ran diagnostics. For latch error code . During diagnostics latch clicked couple times trying to lock . Replaced latch . Ran both single and auto tests . All checked normal. No water leaks detected at time of service. Job complete.

Arrived on site for washer making a loud noise. Upon arrival customer described issue they were having but stated after allowing the unit to run continuously the issue had stopped and they were able to restore all functionality back to the unit. Upon entering diagnostics I found no signs of error codes or failures during testing. I did however find that the drain hose was shoved into the stand pipe too far causing a natural siphon not allowing unit to fill properly. Its likely this had led to the unit going into a flood mode and once customers allowed flood mode to end all functionality was restored. Inform customer to allow unit to run and if issue comes back to let us know. Washer functioning as designed with no leaks during test. Call complete

"Arrived on site to diagnose a cooktop with a cracked glass top. Was able to take pics of issue, but homeowner informed me they cancelled call as whirlpool was giving them a discount on a new unit and they already decided to replace unit. No services were performed today."

"Arrived on site to inspect dishwasher not dispensing detergent. Upon further inspection, the customer provided a clear glass that was fogged up and I could see leftover white detergent on the inside of the glass. I placed the unit in diagnostics showing no error codes. I removed the outer door panel to monitor the dispenser functions and tested the unit. I placed my multimeter on the black wire at the junction box to monitor amp draw to the components. The unit is operating as designed. Customer advised that they have a filtration type system to the water supply of the home. I found the rinse aid dispenser dial set too high and explained what can happen with the dial at that setting with the filtration system. I made recommendations for use and care, as well as, detergent and rinse aid us. Customer questioned if they could use liquid plumber in the unit and I advised that they should not use it, bleach or vinegar as all will cause damaging issues with the unit. No water leaks observed during service, job completed."

Arrived on site for washer not draining on heavy cycle. Customer stated that they washed a bed spread on heavy and it didnt drain. Inspected unit and work area. Performed diagnostics mode and tested operation. Found all components working as designed. Tested heavy cycle and found operating. Informed customer to wash large items on bedding cycle. No water leaks detected during service.

"Arrived on site for refrigerator RC not going bellow 47?. Customer stated unit is now working but taken 2 days for refrigerator to reach temperature and was frost buildup on damper. Inspected unit and work area. Measured temperature in FC and RC and found good temperatures. Inspected door seal and found both door sealing. Performed diagnostics mode and tested component operation. Found all components operating as designed. Spoke with customer on to insure door are shut, from customer description it possible door was not closed. No water leaks detected during service."

Arrived onsite to perform a carbon monoxide tested on a rang oven. I performed test with an carbon monoxide detector wit the oven on and off and also with the burners on and found that the detector did not go off indicating no carbon monoxide detector. I noticed that one of the burners would sputter when set to simmer I adjusted this And found burner operating as designed. Unit operating as designed job complete.

Arrived onsite for to install previously diagnosed pat. Upon arrival I installed new right side door gasket. Unit is operating as designed. Job complete no leaks

Arrived onsite for oven the burns peach cobbler. Upon arrival I performed temperature tests and found that the unit was off by 13* I calibrated the unit down by 10* and explained to cx what I had found and done. Tested unit and found unit operating as designed. Job complete

Arrived on site to diagnose a dishwasher that is not drying dishes properly. Upon inspection found no codes stored and all functions operating as designed. I asked customer if she uses rinse aid she says no that she is afraid to use it because she does not want to ingest chemicals. I advised customer that the unit is operating as designed and that using rinse aid to help dry the dishes better she understood this. Job complete no weeks found it time to visit.