We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8CHEXVB00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
Arrived onsite and found unit operating with frozen evap drain causing leak. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXSL02
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/21/2021
"Arrived on site for ice not dispensing. Inspected unit and work area. Tested dispenser operation and found auger motor activating. Attempted to remove ice container and found only coming up halfway and get caught on pivot holder, common on this model. Found no ice between container and door. Removed auger motor from shaft and tested motor operation. Found motor not turning and just making a buzzing sound. Measured voltage and found correct. Will need to replace auger motor and will return with shaft on hand. .; ordrng 1 W10822635 (AUGER MOTOR ) and 1 WP2188917 (SHAFT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found where water was leaking at the bottom the door. I removed the outer door panel and placed the unit in diagnostics showing no error codes. Continued with testing and found where water was leaking f the reservoir due to a large amount of suds. Checked inside the unit and found the suds even though no detergent was added before testing. Customer advised they have a water softener system. I found they are using too much detergent as well. While having the door panel off, I found where the vent assembly is leaking water. I removed and replaced the vent assembly and relieve led the unit and retested. Unit is operating as designed. I made recommendations for use and care as well as detergent and rinse aid use. No water leaks observed at the end of service, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Cedar Park, TX 78613
Kayman
Job Details: 05/21/2021
Arrived onsite for dishwasher not cleaning dishes or drying. Upon inspection I found one of the door panel screws sitting in the bottom of the unit. I re secured the screw. I ran diagnostics and found F7E1 stored in the unit. I let the cycle run through and all functions passed with no issues. I found the filter had a film of slime or build up all around the screen. I cleaned off the filter and OWI sensor and tested the unit again. It still showed the same error. After speaking with CS we determined that the dirty filter may have prevented the OWI from sensing correct water level and temperature which will lock out the heater function. I advised the Customer of my findings. I let her know that if the issue persists we would need to re investigate but the control would most likely need to be replaced. But the unit is working as designed at this time. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS
Near Georgetown, TX 78626
Tommy
Job Details: 05/21/2021
Arrived onsite for vent making loud noise. Upon arrival found unit was not seated correctly. Rear screws not tightened. Adjusted and tested. Unit is now operating as designed. No noise. Job Completed
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Briggs, TX 78608
Al
Job Details: 05/21/2021
Arrived on site and inspected washer off balance issues. Found and corrected the front right suspension rod that slipped out during a large unbalanced load.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Georgetown, TX 78628
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found filter head not allowing water to pass. Replaced head and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2021
"Arrived on site to inspect range oven temps. Upon further inspection, I found a protector sheet on the bottom panel of the oven that was covering the openings of the panel and restricting airflow. Removed the sheet and using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. I found my temps were showing to be off. Tested the sensor and found it open. I removed and replaced the sensor and retested and my temp readings were 405 at preheat. Next 5 readings were 345, 389, 339, 386, 334 for an average temp of 358. No gas leaks detected during service, job completed. I recommended that the customer shorten the protective sheet on both sides to allow the heat to rise and allow for an even bake."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lakeway, TX 78734
Brandon
Job Details: 05/21/2021
"Arrived on site for customer complaint of unit not making ice, found wire harness at freezer door where it connects to bracket is damaged, ordering door and bracket. ; ordrng 1 W10499011 (Bracket) and 1 LW11037733 (Freezer) and 1 Cnote (Office to reschedule)"
We serviced a
GE REFRIGERATOR
Model PWE23KSKNSS
Near Austin, TX 78738
Brandon
Job Details: 05/21/2021
"Arrived on site for customer complaint of unit making a buzzing noise, found noise coming from compressor area, it may have been the refrigerant lines chattering against back panel, I adjust the lines, all fan motors tested good, if problem continues.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78750
Justin
Job Details: 05/21/2021
"(TM) arrived on site to diagnose long fill error code for drain tube, customer informed us the error happened originally with a load of towels and intermittently has been happening more often with every load. Put unit into service diagnostics and found F8E1, for long fill, F7E1 for tachometer missing or bad signal, tested tachometer and tested fine, found that the drain tube is going from the unit to the outside of the home and is operating as designed. Put unit into service diagnostics, cleared error codes and ran unit in a diagnostic cycle and unit is operating as designed. Tested unit main control due to error code F7E1 found the main control is operating as designed, called techline and spoke to Leon, SR#7730818175. Leon informed that the F7E1 error code was more than likely due to a spike in voltage at some point on the unit. For the unit to not display the error code of F8E1 we informed the customer would need to get the drain tube rerouted with a high loop. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WFC8090GX0
Near Austin, TX 78737
Robert
Job Details: 05/21/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Leander, TX 78641
Tommy
Job Details: 05/21/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit evap iced over. Found fan motor damaged. Unit with required evap fan motor as well as will required defrost.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78745
Luis
Job Details: 05/21/2021
"Arrived on site for lights issue and water leaking from icemaker. Ran icemaker through a cycle ice dumped and filled with water no leaks at icemaker. Found leds strobing diagnosed a defective led module,replaced fresh food led control powered unit on all leds working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78702
Luis
Job Details: 05/21/2021
"Arrived on site for noise complaint. Ran diagnostics during compressor and condenser fan run time noise is from warning label on power cord hitting cabinet wall of refrigerator,adjusted refrigerator if noise continues customer will need to pull unit out and tape or adjust warning label."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Cedar Park, TX 78613
Justin
Job Details: 05/21/2021
"(TM) I arrived on site for previously diagnosed unit now not cultivating ice, customer informed us that the unit never made ice, tested unit temperatures and found that the freezer compartment is showing 3 degrees, found that the refrigerator compartment is showing 36 degrees. Gained access to the ice maker and tested temperature, ice maker cavity shows 14 degrees. Put unit Into diagnostics and ran test 57 for ice harvest and heater test ice maker operating fine, when put into test 45 there is no fill from the fill tube. Tested ice box fan with test 36 and is operating as designed, test 15 for ice level showing good and test 37 for ice box thermistor also testing good. Called techline and spoke with Andrew and received SR# 7730816963 informed that there might be an intermittent valve issue and to replace the valve, Ordering valve for return service and replacing the fill tube on return. Office to schedule return service and needs to be added to cancelation list for soonest possible return. ; ordrng 1 W11430645 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Austin, TX 78759
Justin
Job Details: 05/21/2021
"(TM) Arrived on site to diagnose unit frosting over in the freezer compartment. Upon arrival customer instructed that there was frost but no ice. We checked temperature for the freezer compartment and found 9? due to no food or anything in the compartment, we tested temperature to the refrigerator compartment and found a temperature of 38?. Checked the freezer gasket seal and found no leaks, checked slides to ensure they were operating correctly, found that they pull the door in correctly at a certain distance. Notified customer that it was due to an air leak on the freezer compartment.Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
"Arrived onsite and was advised of recurring freezing of the ui panel. Ordering ui panel to repair, all else checks good. ; ordrng 1 W11297726 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
Arrived onsite and discovered unit had never been properly defrosted. Advised customer that full defrost was needed. All else checks good.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Austin, TX 78759
Kayman
Job Details: 05/21/2021
Arrived onsite for cooktop with yellow flames. Upon arrival I found the flames now blue and correct shape and size according to the specifications. After a brief conversation with the customer I found they had a humidifier on the kitchen counter that was being used but not today. I explained that humidifiers have been directly linked to yellow flames on the cooktops because the high humidity levels in the air affects the oxygen supply to the flames. I advised that the cooktop is working as designed and the humidifier wont affect the safety or function of the unit. I asked the customer to do an experiment and turn on the humidifier for a few days to see if the flames change back to orange/yellow. No gas leaks detected during time of service. Job complete.
We serviced a
GE MICROWAVE
Model JVM1653BH01
Near Austin, TX 78734
Brandon
Job Details: 05/21/2021
"Arrived on site for customer complaint of grille falling off when using fan, found broken grille, I replaced grille, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Georgetown, TX 78628
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a refrigerator with light not working. Found failed led module and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID VENTHOOD
Model KVUB600DSS2
Near Georgetown, TX 78628
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a venthood with no lights. Found led ballast failed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Leonardo
Job Details: 05/21/2021
Arrived on site to test unit for No power. Test unit and found wires at junction not making contact. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Austin, TX 78702
Jacob
Job Details: 05/21/2021
Arrived onsite for to replace tub and basket. Also replaced the suspension. Replaced parts. Tested unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Dripping Springs, TX 78620
Andrew
Job Details: 05/21/2021
Arrived on site to test unit for not producing ice. Customer stated ice maker has never been an issue. Issues is broken ice container. Ice maker ran diagnostics as designed. No leaks found from ice maker or fill tube. Needing ice bin to fix issue. Office to reschedule.; ordrng 1 W10749708 (coupling) and 1 WPW10295082 (auger-ice) and 1 WPW10670845 (container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURR114KSB00
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/21/2021
Arrived on site for under counter refrigerator door not shutting. Inspected unit and work area. Found door setting flushed with cabinets and not with cavity. Measured opening for unit and found 24? wide and 34? high. Found counter required hight is 34 and half niches. Although top of counter is not interfering with door. Flush cavity of unit with cabinets as designed. Called Whirlpool tech support and spoke with Rich. He confirmed the cavity of unit is supposed to be flushed with cabinets and not the door. (SR# 7730816039).
We serviced a
KENMORE DRYER
Model 110.878726
Near Uhland, TX 78640
Kevin
Job Details: 05/21/2021
"Arrived on site and replaced tension pulley diagnosed on previous visit after replacement dryer is operating normally, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Luling, TX 78648
Noah D
Job Details: 05/21/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the Icemaker was full and producting, the freezer temp was set to 5 and it had a apparent air leak due to debris. Cleared debris and closed freezer, all functions returned. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78724
Jacob
Job Details: 05/21/2021
"Arrived onsite for unit not heating. Tested unit. Unit not heating. Upon further investigation. Found that the capacitor and magnetron were no good. Replaced magnetron, capacitor and diode. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWC
Near Austin, TX 78730
Luis
Job Details: 05/21/2021
"Arrived on site for cooling complaint. Compressor running,weak frost pattern,frost only forming on first 1/4 of evaporator diagnosed a sealed system issue unit will need evaporator,heat exchanger and compressor.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/21/2021
Arrived on site for NOT HEATING AT ALL-TURNS ON AND TUMBLES AND RUNS ALL THE WAY BUT NEVER DRYS THE CLOTHES. Found thermal cut off had gone out again. Removed thermal cut off and installed new thermal cut off. Dryer heating s designed. Called WP tech-line due to dryer continuously going out the same way. Spoke to Anthony with WP tech-line and I asked if installing the thermostat that comes in the kit could be the reason the dryer keeps going out. Currently the dryer has the original thermostat and its working as designed. He explained that it shouldnt and this issue is more of an air flow problem. Removed dryer vent hose from the wall and found 3/4s of the tube face clogged. I removed as much of the debris and lint build up as possible and customer cleaned out vent air tube. Recommended she reach out to Dryer Vent Wizard to clean entire vent to ensure it doesnt get clogged again to prevent shorting out her thermal cut off again.
We serviced a
GE REFRIGERATOR
Model GSE25HSHBHSS
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/21/2021
"Arrived on site for refrigerator not cooling in both FC and RC. Inspected unit and work area. Customer stated that unit was making a abnormal clicking noise. Gained access to compressor and found compressor starting and stopping. Measured amp draw to compressor and found 13 amps then shutting off. Measured compressor electrical windings and found within range. Measured capacitor and found good. Found failed overload/ starting device. Will need to replace overload. . ; ordrng 1 WR08X21100 (OVERLOAD/STARTING DEVICE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 05/21/2021
"Arrived on site for cooling complaint in fresh food compartment. Ran diagmsotics fresh food thermistor reading open in diagnostics. Replaced harness assembly,per service pointer W11092686 secured evaporator thermistor to correct location on suction line using foil tape and a zip tie, secured evaporator to liner wall using clamps and zip ties secured cover with 4 screws and adjusted drain to make drain pan level.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78704
Luis
Job Details: 05/21/2021
Arrived on site for failed leds replaced all failed leds powered unit on all leds working as designedAutho:
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Georgetown, TX 78628
Tommy
Job Details: 05/21/2021
Arrived onsite for dishwasher leaking. Upon arrival ran unit through cycle found small leak in door still. Found unit leveled gasket on properly. Found tub wasnt bowed used hand to test. Spoke with ED on whirlpool tech line he recommended getting see through door to see and inner door as well. W11091267 Ed 7730815657. ; ordrng 1 W11179175 (Clear door) and 1 W11513971 (Inner door) and 1 WP8269259 (Vent gasket)
We serviced a
GE DISHWASHER
Model GDF630PSM0SS
Near Lampasas, TX 76550
Tyler
Job Details: 05/21/2021
"Arrived on-site for dishwasher needing previously diagnosed ui components and latch and strike components. Upon arrival was able to install previously diagnosed parts.after reassembling found unit has full functionality. Tested unit Fills, agitates and drains as designed. No leaks before during or after repair. Call complete"
We serviced a
GE WASHER
Model GFWN1100L0WW
Near Austin, TX 78702
Scott
Job Details: 05/21/2021
Arrived on site replaced water valve . Tested unit all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516AS0
Near Austin, TX 78738
James
Job Details: 05/21/2021
We serviced a
MAYTAG DRYER
Model MLE26PRBYW0
Near Georgetown, TX 78628
Lou
Job Details: 05/21/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. I found the upper dryer has error code d14 and the lower dryer is operating as designed. Due to the error code, I am ordering another control due to the new control being defective. Office to schedule return service. ; ordrng 1 W11398779 (Main control)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78633
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose an oven that is not heating. Found door not fully installed and not activating door switch. Reset door to proper position and tested unit. Found all is functioning properly at this time.
We serviced a
GE MICROWAVE
Model JVM3160DF4BB
Near Georgetown, TX 78626
Tommy
Job Details: 05/21/2021
"Arrived onsite for microwave not operating. Upon arrival found unit switch misreading as well as latch and level not seated correctly. Replaced and also found unit cavity by door connection flaring out, used needle noose to adjust. And proceeded to test. Unit is now operating as designed. Job Completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS8
Near Austin, TX 78704
Luis
Job Details: 05/21/2021
"Arrived on site for ice build up in fresh food section. left side door hitting enclosure preventing door from fully closing,removed unit from enclosure installed refrigerator correctly into enclosure tested door operation good."
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Waco, TX 76706
Jonathan M
Job Details: 05/21/2021
Arrived on site for a chest freezer that is not cooling. Inspected unit and work area. Found the unit initially kicking on but kicking off within a few seconds. Checked the compressor and the compressor was extremely hot to touch and was almost burning. Replaced starting device and tested unit. Unit did the same thing. Took an amp draw off of the compressor and found the compressor pulling 18.06 A initially upon starting and then kicking off. Spoke to CS and this would indicate a locked up compressor. Ordering sealed system parts in office will need to contact the customer about a return date due to psp items. Please schedule for two hours.; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10750849 (compressor)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Austin, TX 78704
Leonardo
Job Details: 05/21/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78626
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a dishwasher that is leaking rinse agent. Found container full of rinse agent and no failures to unit at this time. Advised homeowner rinse agent can last up to 8 weeks depending on setting and usage before needing to be refilled.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78744
Leonardo
Job Details: 05/21/2021
"Arrived on site to test unit for damaged panel. Found damaged panel, tried to replace panel and found wrong color ordering new panel job complete. ; ordrng 1 W11175576 (Panel stainless)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Wesley
Job Details: 05/21/2021
arrived onsite and found some belt noise. Adjusted belt and lubricated. All checks good. Unit is now operating as designed without any belt noise.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS4A
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/21/2021
Arrived on site for WATER COMING OUT THE BOTTOM OF THE FREEZER. Found water had leaked from the ice maker all the way down to the bottom drawer creating a large block of ice around the bottom drawer. Used steamer to remove ice block around bottom drawer. Removed evaporator cover and found a good frost pattern. Drain pan also had a large block of ice covering the drain and preventing defrosted ice water to drain properly. Removed ice block from drain pan and steamed out drain tube to ensure water could flow down to evaporator water pan properly. Found ice maker was receiving too much water when ice maker calls for water. Used Water fill adjustment screw to limit the amount of water that comes into the ice mold to prevent water from overfilling the ice mold causing additional ice blocks to form at the bottom of the freezer. I was able to adjust the water fill adjustment to only fill to the top of the ice cube mold as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Scott
Job Details: 05/21/2021
"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Scott
Job Details: 05/21/2021
"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Scott
Job Details: 05/21/2021
"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78752
David Z
Job Details: 05/21/2021
"Arrived on site to diagnose washer that was making noise. Customer explained that sometimes in the cycle when it would spin the unit would get loud and sounded like it banged around some. Tested the unit and verified that mechanically it is good, but it is in a small closet in the apartment. With this being a laundry center unit, it will vibrate and move around some, due to the dryer on top, and the type of flooring used. Unit is working as designed, no mechanical faults found. Advised resident on usage of unit and balancing loads. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 05/21/2021
Arrived on site to test unit for unit damaged. Found damaged vent and cooktop and panel and back cover. Ordering parts office to reschedule ; ordrng 1 W11175876 (Cooktop) and 1 WP8272473 (Back cover) and 1 W11449263 (Vent)
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Austin, TX 78747
Leonardo
Job Details: 05/21/2021
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Kyle, TX 78640
Andrew
Job Details: 05/21/2021
"Arrived on site to test unit for control panel start button not working. Found stuck button. Replaced console, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78717
Jimmy J.
Job Details: 05/21/2021
Arrived on site for AIG RF is leaking from the bottom front. Pulled out fridge to inspect drain tube and found two rust areas and frost build up. These areas were located on the back outside panel just above the compressor and below main control and hv board cover.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Killeen, TX 76542
Al
Job Details: 05/21/2021
Arrived on site and inspected newly purchased washer not spinning.Confirmed the complaint and found the new style actuator was causing the malfunction.Removed and replaced it and unit tested as designed.JOB COMPLETE
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78753
Wesley
Job Details: 05/21/2021
Arrived onsite and found a no heat symptom due to a damaged wiring harness. Ordering wiring harness to repair power block burn. Office to reschedule. ; ordrng 1 WPW10450286 (Harness)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78702
Jacob
Job Details: 05/21/2021
Arrived onsite to replace parts ordered by previous tech. Replaced strike and heater. Tested unit. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Robert
Job Details: 05/21/2021
Arrived on job for complaints of no ice. Ran diagnostics and 12.5 dcv to heater heater test good. Water not reaching top of door will need valve to complete.; ordrng 1 W11194380 (valve)
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/21/2021
Arrived on site to install previous diagnosed part. Removed failed mullion and installed new. Tested door and mullion operation. All tested good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUS2642LE2
Near Killeen, TX 76549
Al
Job Details: 05/21/2021
Arrived on site and inspected ice not dispensing.Confirmed the complaint and removed and replaced the defective auger motor and yoke.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Temple, TX 76502
Al
Job Details: 05/21/2021
Arrived on site to install previously ordered part.Replaced the shelf.JOB COMPLETE
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Nolanville, TX 76559
Al
Job Details: 05/21/2021
Arrived on site to install previously ordered part.Removed and replaced the defective lid.Mother of customer tested and approved the functioning of the unit.JOB COMPLETE
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/21/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced washplate and tested the unit in an auto test. The unit ran as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Lorena, TX 76655
Jonathan M
Job Details: 05/21/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced freezer door and tested unit. Unit was stealing and is operating as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hewitt, TX 76643
Jonathan M
Job Details: 05/21/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Lynn, both inches, and screws and tested the unit. The unit began working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Waco, TX 76712
Jonathan M
Job Details: 05/21/2021
Arrived on site for a refrigerator that?s not making nice and has water going in different places. Inspected unit and work area. Found the ice maker tray stuck in a harvest position and overly filled causing an ice sheet and dripping down into the bottom. Removed ice and replaced ice maker. I turned down the water supply at the wall and t3sted the unit in a harvest and fill. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Belton, TX 76513
Al
Job Details: 05/21/2021
"Arrived on site and inspected stand alone freezer frosting inside the unit at the bottom of the storage basket and at the lower portion of the door.Confirmed the complaint and, photographed and found the door is bowed , causing the malfunction.Ordering door, gasket and nameplate.Part is PSP and customer is aware.Office to schedule return services due to part availability.Needs More Work; ordrng 1 W10746789 (DOOR-FIP DOOR ASSEMBLY (WHITE) REPLACES: W10673707) and 1 W10574475 (GASKET-DOR) and 1 W11178521 (NAMEPLATE)"
We serviced a
GE DISHWASHER
Model GDF520PGD2WW
Near Mart, TX 76664
Jonathan M
Job Details: 05/21/2021
"Arrived on site for a dishwasher that won?t drain. Inspected unit and work area. The customer advised that they hadn?t use the dishwasher in six months and while they were running water at their sink, they noticed water dripping from the dishwasher. At that point, they added advised that they looked in the dishwasher and found brown murky water inside. Instead of using the drain function of the dishwasher, they use the shop vac to suck out all the water. They did not know if there was something wrong with the dishwasher and thus they called and removed the spray arm and filter. I did notice their spray arm broken due to the twist cap still being on their pump and motor. I ran the unit through a normal wash cycle to fill and start agitating (without the spray arm). I then canceled the cycle and had the unit drain. The unit drained properly. I checked their drain hose for proper installation and found it going straight down hill from the sink. I did advise them to get a clamp and to lift the drain hose higher than the connection into the plumbing to avoid siphoning into their dishwasher. I did advise them that the unit is working as designed and that they would need to call into AHS for the spray arm. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Elm Mott, TX 76640
Jonathan M
Job Details: 05/21/2021
Arrived on site for a washing machine with no power. Inspected unit and work area. Went to plug in the washing machine and found a spark coming from the left hand pin. Tested the outlet and found the hot and neutral lines on the washer outlet reversed. See photo. Had the customer grab an extension cord and re-plugged it into another outlet that had proper polarity. Found the user interface receiving voltage but not coming on. Replaced user interface assembly and tested unit. Unit came on and begin working as designed. I did advise the customer to have their washer outlet fixed by an electrician and to use the outlet currently being used for the time being until that plug is fixed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Holland, TX 76534
Al
Job Details: 05/21/2021
"Arrived on site and inspected irritating squeaking and rubbing noise from the bottom right refrigerator door
We serviced a
GE REFRIGERATOR
Model PFCS1NFCASS
Near Austin, TX 78750
Justin
Job Details: 05/21/2021
"(TM) Arrived on site to diagnose refrigerator compartment not cooling but the freezer compartment cooling fine. Tested the freezer compartment temperature and found -18?, tested the refrigerator compartment and found 48?. Gained access to the damper door and found good voltage and that the unit is operating as designed, found a significant amount of frost and some ice to where the freezer compartment door gasket was not sealing properly causing more frost build up. Cleared the frost and ice blocking off the seal of the gasket and now there are no air leaks. Put the unit into diagnostics and tested the damper door manually for open and closed position, damper is operating as designed. Informed customer they need to turn off the unit to thaw completely for 24 to 48 hours to properly defrost,
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Kayman
Job Details: 05/21/2021
Arrived onsite for refrigerator frosting up on the back and not defrosting in the RC. I found the RC floor full of water and some sheets of ice. I did not find any ice on the evaporator cover. I vacuumed out all the water and ice from the bottom and accessed the evaporator. I found the drain frozen over and drain pan warped. I accessed the drain tube and cleared it out. I reinstalled the tube with some adhesive added to seal any gaps. I then steamed put the drain pan and confirmed water flow down the drain. I installed the drain pan and evaporator cover and added shims to make sure the drain pan was straightened out. I advised the customer to monitor the unit over the weekend to ensure it restores to good temps. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Kyle, TX 78640
Noah D
Job Details: 05/21/2021
"Arrived on site to inspect unit for not cleaning dishes, upon inspection and testing found no issue with dishwasher and all functions worked correctly. Instructed customer on proper use and that the builder must install correctly. Complete"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Leander, TX 78641
Jonathan S
Job Details: 05/21/2021
Arrived on site to install previous diagnosed part. Found wrong part on hand . Will need to return with correct part. Office to schedule appointment when ETA is available.; ordrng 1 W11164276 (HARNESS ) and 1 W11413567 (UI)
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 05/21/2021
Arrived on site to test unit for broken grate. Found broken grate replace grate test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Round Rock, TX 78681
David Z
Job Details: 05/21/2021
Arrived on site to follow upon oven that was not heating via bake element. Installed new hidden bake element diagnosed by previous technician. Installed new hidden bake element. Tested unit while observing control. Verified unit is now functioning as designed.
We serviced a
WHIRLPOOL OVEN
Model RBS305PRS02
Near Austin, TX 78737
Leonardo
Job Details: 05/21/2021
Arrived on site to test unit for oven over heating and locking. Test unit and found bad control board and sensor. Will need new board and sensor
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Georgetown, TX 78628
Lou
Job Details: 05/21/2021
"Arrived on site to install previously diagnosed and ordered part. Upon further inspection, I found the unit turned on and in the process of making ice. Once the slab dropped to the cutter, I found the slab more formed than previous findings. I found the right side of the evaporator sitting lower than the left side and I adjusted it and leveled it. Retested and found the slab of ice still not completely formed. Cleaned the ports on the water tube and retested. Still the ice is not forming correctly. I removed and replaced the reservoir recirculating pump due to the pump sensor not sensing the water level in the reservoir and retested. Unit continues to fail. I removed and replaced the main control and retested. Unit is making ice. I recommended that the customer monitor the unit for the next 24 hours and take photos of the ice production in the next 24 hours and if the unit continues to fail to contact the office to schedule service. No water leaks observed during service, job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 05/21/2021
Arrived on site to replace control. Ordering another board office to rescheduled. ; ordrng 1 W10892389 (Control board)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Austin, TX 78748
Kevin
Job Details: 05/21/2021
"Arrived on site and inspected dryer and found belt is broken and dryer is not heating replaced belt and reset all connections and it is now heating properly, took one picture, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2021
"Arrived on site to inspect wall oven temps. Upon further inspection, customer advised that the oven temps are off while Baking at 475. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 475 degrees. My preheat temp was 481 degrees. Next three readings were 484, 436, 515 for an average temp of 478 degrees. Unit is heating properly. Customer advised they were using a metal Mercury based thermometer and their inspector advised that temps were off as well. I explained that using the Mercury based thermometer will give slow readings as Mercury is a slow moving metal and if a heat laser gun was used, it only detects surface temps. The best way and only way whirlpool approves of testing temps is using a multimeter with thermal lead since it tests air temps and is most accurate.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVB01
Near Lakeway, TX 78734
Brandon
Job Details: 05/21/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from ice maker fill tube, I replaced fill tube, unit tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MBE
Near Riesel, TX 76682
Jonathan M
Job Details: 05/21/2021
"Arrived on site for refrigerator that?s still not going to ugly. Inspected unit and work area. Found no evidence of a defrost issue and the evaporator coil?s were frosted over nicely. Spoke to SW and ran through service diagnostics checking the evaporator motor, damper control, through misters, and defrost circuit. All checks came back good. The customer advised that the last time when they called, the unit add started to sound the high temp alarms and they turn the unit up to the highest cold setting. They advised that the unit began to cool properly and had no other issues. They then turn down the setting down to seven from nine and the unit still stayed cool without sounding the alarm. SW advised based on our checks and the customers complaint, to replace the main control. Replaced main control and tested unit. Unit begin working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78753
Robert
Job Details: 05/21/2021
Arrived on job to replace lower door. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Leander, TX 78641
Tommy
Job Details: 05/21/2021
Arrived onsite for freezer bin cracked. Upon arrival found bin was cracked on left side by seal and damaged. Replaced with new bin. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Leander, TX 78641
Tommy
Job Details: 05/21/2021
Arrived onsite for dryer taking multiple loads. Found unit was operating as designed upon arrival heated spun and had vents cleaned for air flow. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78733
Kevin
Job Details: 05/21/2021
"Arrived on site and inspected refrigerator and found fresh food evaporator is frozen, attempted to remove evaporator cover to replace it and it will not separate. Refrigerator will need to be defrosted for two days took one picture.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Cedar Park, TX 78613
Kayman
Job Details: 05/21/2021
Arrived onsite for SP led replacement. I accessed and replaced the module without having to splice or modify the wires or connector. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM
Near Austin, TX 78752
David Z
Job Details: 05/21/2021
Arrived on site to diagnose refrigerator that has an issue with a front wheel. Found front right wheel cracked and broken off the pin. Replaced wheel with new and retested. Was able to level unit and verify working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Round Rock, TX 78681
Kayman
Job Details: 05/21/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit the light is working as designed at this time. The customer had some concerns about the auto fan for the microwave not turning on when using the cooktop. I turned on all burners and waited a little over 5 mins. The units auto fan turned on as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW02
Near Cedar Park, TX 78613
Kayman
Job Details: 05/21/2021
Arrived onsite for refrigerator that stopped making ice. Upon inspection I found a load of ice got stuck between the arm and tray causing the arm to stay propped up. I removed the stuck ice and the ice maker began a cycle. It dumped its current tray of ice and then filled as designed. I advised the Customer to Monitor the unit over the weekend to make sure the ice produces normally without getting stuck or forming mis shaped cubes. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ0
Near Lockhart, TX 78644
Noah D
Job Details: 05/21/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit had a thermal cutoff that was blown due to vent issues.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Austin, TX 78726
Justin
Job Details: 05/21/2021
"(TM) Arrived on site to diagnose unit operating properly and showing error code f1e5 signifying microwave inverter error. Customer informed us that the unit has only had the error as of recently after they went out of town. Reset the breaker and tested the unit again and the same error persists. Replaced the magnetron as well and found it was burnt out, after replacing the magnetron and inverter board we tested the unit for heating with a cup of water and found the unit is now operating as designed with no heating issues and no error code.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Round Rock, TX 78681
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found E2 error code saved in control indicating icemaker motor failure. Replaced icemaker and all checks good at this time. no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
Arrived onsite and replaced fan scroll and made adjustments for better operation including setting to 8 hr defrost schedule. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Driftwood, TX 78619
Leonardo
Job Details: 05/21/2021
Arrive on site to test unit for upper door going up. Found bad hing es replaced hinges test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
Arrived onsite and found unit operating with failed drain pump. Replaced drain pump.Unit is now operating as designed.