We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, TX 76501
Jonathan M
Job Details: 04/18/2022
"Arrived on site for a refrigerator that is dispensing too much ice and has ice buildup near the icemaker. Inspected unit and work area. Confirmed the customers complain about ice buildup in front of and underneath her ice bin. Ice was small and not due to water leakage. Attempted to test the dispensing portion of the customers unit. Found the unit dispensing ice as designed. I called Whirlpool Techline and spoke to TJ SR# 7733451421. He advised that the unit will ice up some towards the front of their ice bin and hat the customer needs to clean that periodically to make sure the bin doesnt get frozen into the door. As far as the ice goes, he stated that since the ice does dispense, there is not a way to adjust the ice dispensing because its all variant depending on ice cubes. He advised to make no repairs and to contact the extended warranty to report the findings based on number of calls about the same issues. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Georgetown, TX 78628
Gerry C
Job Details: 04/18/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the gear case and associated components and installed the replacement suspension. I calibrated the unit and tested in manual and automatic modes. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Austin, TX 78721
Tyler L
Job Details: 04/18/2022
"Arrived on site for install of previously diagnosed parts. Installed new UI & Control board kit. Kit came with new HV board and new User Interface board. After install, tested in diagnostics. All checks normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78747
Luis
Job Details: 04/18/2022
"Arrived on site for no,cool in fresh food section. Found evaporator incased in ice,ran diagnostics,thermistors passed,ran heater,heater powered on diagnosed controls not entering self defrost cycle,ordering ui,main control and thermistor. Customer will defrost unit. ; ordrng 1 W11518204 (Ui) and 1 W11558182 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78723
Tyler L
Job Details: 04/18/2022
"Arrived on site for complaints of not washing. Found that unit will fill but not was. Draining well. Found F4e3 error for missing or loose connections on sump. All connections look good. Installed new sump and motor assembly. Tested unit and wash cycle running strong now. Let unit run on normal cycle and monitored. Unit is advancing normally. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Austin, TX 78704
Tyler L
Job Details: 04/18/2022
"Arrived on site for install of previously diagnosed parts. Installed new MCU and found no change. Unit will not let you select a cycle and will not start up. Checked all connections and inspected harness. Unplugged one load at a time and tested. Each time, no change. Will need new UI and MCU to be installed at the same time. Will need 2 man 2 hours. Office to reschedule.; ordrng 1 WPW10192965 (MCU) and 1 WPW10192981 (UI) and 1 WPW10192966 (CCU)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78737
Joe Z
Job Details: 04/18/2022
Arrived onsite to install previously diagnosed parts replaced both upper and lower interlocks. Also found control panel is damaged. Replaced panel. Teste unit 3 times by heating water for :30. Unit teste good all three times. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Manor, TX 78653
Joe Z
Job Details: 04/18/2022
Arrived onsite for light flickering.upon arrival found lights dim and sometimes flickering. Replaced both modules and test unit. All lights tested correctly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Manor, TX 78653
Joe Z
Job Details: 04/18/2022
Arrived onsite for No Operation. Upon arrival found unit operating. Customer said it intermittently shuts off on its own. The last time was 4/8/2022 usually happens at night. Called techline for assistance tech had me check neutral to ground an got zero voltage. Check compressor amps and pulling 1 amp. Pulled heater amps and pulling 5 amps. Tech determined that unit is operating correctly and not the issue. Unit is operating as designed. Tech recommended that the gfci breaker is too weak and electrician needs to call manufacturer of gfci. Tech gave SR# 7733452588. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78704
Tyler L
Job Details: 04/18/2022
"Arrived on site for install of previously diagnosed parts. Upon further inspection, found power supply issue, took pictures. Advised customer to contact an electrician to have to power supply issue corrected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Manor, TX 78653
Joe Z
Job Details: 04/18/2022
Arrived onsite for Leaking Water Underneath or Bottom. Upon arrival inspected unit and immediately saw drip from inner drain hose. Replaced Inner drain hose and test unit by fill unit with water and draining unit. No further leaks at this time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ01
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/18/2022
"Arrived on site to test unit for no cool, tested unit found compressor not turning on, replaced start device compressor pulling 4.5 amps and shutting down , not starting, Resistance at 12.6 ohms, on compressor, unit has failed sealed system, will need compressor, evaporator, filter dye drier and access valves,
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78704
Scott
Job Details: 04/18/2022
"Arrived on site for oven not heating properly . Ran diagnostics no error codes . Ohmed out sensor checked normally . Did find some connections not pushed in correctly on control. Readjusted connections on control . Ran preheat, did recalibrate 25 degrees . Reran preheat all checked normal. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78626
Wesley
Job Details: 04/18/2022
Arrived onsite and tested door for not closing properly. Adjusted hinge alignment and seating and found unit operating properly and as designed. Advised customer on findings and design. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78748
Luis
Job Details: 04/18/2022
"Arrived on site. Diagnosed a defective ice bin,called tech support per tech support replaced ice bin. Sr#7733456850"
We serviced a
KITCHENAID MICROWAVE
Model KCMC155JSS0
Near Jonestown, TX 78645
David S
Job Details: 04/18/2022
Arrived on site for microwave bulb not working. Customer provided the bulbI removed the microwave from the cabinet and replaced the bulb. I tested the bulb and it is working as.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Wesley
Job Details: 04/18/2022
"Arrived onsite and found adjuster had broken, installed updated kit. Unit is now operating operating as designed save a missing stop. Ordering stop to be sent D2C. All else checks good. ; ordrng 1 W10508950 (D2c Removable stop)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near Georgetown, TX 78628
Wesley
Job Details: 04/18/2022
"Arrived onsite for refrigerator not cooling well. Found 37f in freezer and 46f in fridge. No control issue obvious, compressor running, fans running, condenser clear and no ice obstruction on the evap, just a weak frost pattern on the first length of tubing.. ; ordrng 1 W10841139 (Compressor) and 1 WP2306094 (Evap) and 1 WP2316878 (Pan Heater) and 1 W10508992 (Heat exchanger) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (Uv drier) and 1 212643 (Permagum)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Wesley
Job Details: 04/18/2022
Arrived onsite for light staying on over the range and found unit operating with shorted control lighting circuit. Ordering control to repair. ; ordrng 1 W11552018 (Control)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78626
Wesley
Job Details: 04/18/2022
"Arrived onsite for non of the cooktop burners igniting. Found harness good, ordering spark module to repair. Advised customer on findings. Customer still needs first call; ordrng 1 WP6610341 (Spark module)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near Leander, TX 78641
Kimo
Job Details: 04/18/2022
Arrived onsite for dishwasher not drying dishes. Upon inspection I found the the rinse aid was et to 5 in the setting. I turned it found and tested unit and found unit operating as designed but there was still too much suds upon further inspection I found that the rinse aid dispenser Leaking I am ordering dispenser. Rescheduled for 04/21/22 ; ordrng 1 W11416460 (Vent) and 1 W11412300 (DISPENSER)
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Jonestown, TX 78645
David S
Job Details: 04/18/2022
Arrived on site for washer not draining properly. I gained access to the drain pump filter and found it clogged with a plastic bag. I cleared the filter. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cedar Park, TX 78613
David S
Job Details: 04/18/2022
Arrived on site for icemaker not producing ice. I inspected the unit and work area. I found the ice maker unplugged. I inspected the connector and found the clip taped open. I removed the tape and secured the connector into the plug. The icemaker cycle and filled. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Leander, TX 78641
Kimo
Job Details: 04/18/2022
"Arrived onsite for refrigerator not cooling. Upon inspection I found that the compressor was pulling 7.73 amps and shutting off. Upon further inspection I found that the suction line going into the evap had a kink in it properly causing a restriction. I called techline and spoke to ED and ANDREW, I sent them the pix of the kinked line and advised the of my findings and I was told that they did not think the line was bad enough to cause issues. Sr#7733454362.I am ordering 1x sealed system.office to reschedule.; ordrng 1 W11369198 (Compressor) and 1 UVDRIER (UV DRIER) and 1 W11357918 (Evap) and 2 Lockrings (PR TO ORDER RINGS)s and 1 Sealedsystem (Sealed system)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78717
David S
Job Details: 04/18/2022
Arrived on site for dishwasher Waking. I inspected Ted the unit and work area. I found fault codes F9e1 diverter lost position f7e1 no heat. I ran a diagnostics cycle and found the diverter valve leaking. The customer also pointed out the upper rack keeps sliding out. I found the track missing its stop; upper rack track.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 04/18/2022
Arrived on site to install previous diagnose part. I gained access to and replaced the sump and motor assembly. I tested the unit and found it working properly. No water leaks detected
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48FMX00
Near Round Rock, TX 78681
David S
Job Details: 04/18/2022
"Arrived on site for fridge constantly running. I inspected the unit and work area. I found the freezer at 0 degrees. I gained access to the compressor and found it running to hot. I found all fans running. I powered the unit of a checked equalized pressures, I found them at 10. I powered the unit on and found the low side pressure bouncing around while the compressor is running. I found good voltage to the unit. I spoke with PR and SW. The compressor is being to fail.
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Leander, TX 78641
Kimo
Job Details: 04/18/2022
Arrived onsite for refrigerator not dispensing water. Upon inspection I found that the water was cut off at the wall. I turned the water back on and checked for leaks found none then tested unit and found unit operating as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78731
Justin
Job Details: 04/18/2022
Arrived on site for a refrigerator with the lights out. Upon further inspection I found the two top RC lights and FC lights out. I replaced all 4. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78757
Justin
Job Details: 04/18/2022
"Arrived on site for a refrigerator with a leak. Upon arrival the customer stated that the RC was having a steady leak, and it looked like rusty water. I checked temps in both compartments and found them good. Upon further inspection I found water pooling up over the drain hole. I gained access to the drain tube and found it severely clogged. I cleared the drain tube and and found the unit began working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ12
Near Austin, TX 78758
Justin
Job Details: 04/18/2022
"Arrived on site for a refrigerator making loud noises when getting water. Upon arrival the customer showed me the issue, and it was a loud vibration noise when the valve energized. I gained access to the valve and removed it from the retaining clips. I then tested the water again and found normal operation noise. Upon further inspection I found the valve vibrated aggressively against the plastic clips. I used truck stock sound pad 4318168 to put behind the valve and reduce the noise. After, I tested the unit again and the noise returned to normal operation sounds. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Austin, TX 78746
Luis
Job Details: 04/18/2022
Arrived on site. Powered unit on control shutting itself on and off diagnosed unit will need the updated control kit; ordrng 1 W10789107 (Control kit) and 1 W10629033 (Inverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78731
Luis
Job Details: 04/18/2022
"Arrived on site for no ice. Found harness damaged at hinge,ran diagnostics icemaker not running through a cycle,switch for bucket test failed,ordering a new freezer door will also order cover and icemaker incase needed. ; ordrng 1 W11566727 (Freezer door) and 1 W11558186 (Cover) and 1 W10873791 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78756
Luis
Job Details: 04/18/2022
"Arrived on site for loud noise. Diagnosed vibration noise from condenser coil against floor and cabinet,adjusted coils and front hinge assembly,noise no longer present"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78746
Luis
Job Details: 04/18/2022
"Arrived on site for no cool. Power cycled unit compressor not powering on,good voltage to inverter 120vac and 6vdc. Diagnosed a defective inverter control,installed a new inverter powered unit on compressor powered on. ; used 1 W10629033 (Inverter) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78746
Luis
Job Details: 04/18/2022
"Arrived on site for defective freezer door,replaced defective freezer door checked door seal installed new connector tested door operation good,checked water dispenser good. ; used 1 Wpw10334458 (Connector) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Leonardo
Job Details: 04/18/2022
Arrived on site to replace sump and motor. Replaced sump and motor test unit no leaks present an no noise. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB07
Near Buda, TX 78610
Leonardo
Job Details: 04/18/2022
Arrived on site to replace control board. Replaced board test unit and light turning on and off job complete.
We serviced a
GE REFRIGERATOR
Model PYE22KSKBSS
Near Austin, TX 78739
Brandon
Job Details: 04/18/2022
"Arrived on site to inspect unit for leaks, found unit leaking due to clog in defrost drain line, I removed clog at drain tube, removed ice, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Kyle, TX 78640
Leonardo
Job Details: 04/18/2022
Arrived on site to install knob and name. Installed both parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Driftwood, TX 78619
Andrey
Job Details: 04/18/2022
"Arrived on site to test unit for ice melting and FC not cooling properly, put thermocouple in RC and temp reading and 36 set to 36 and FC reading 0 set to 0, but customer stated that at times it doesnt cool, and food gets soft, removed deli UI and found water on the control, customer also stated that lights are flickering found bad module in freezer, and dimmed lights in RC, spoke to PR, was recommended to replace LED control, deli Ui, FC evap harness and FC LED module, ; ordrng 1 W10695459 (LED module) and 1 W10804160 (LED control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fischer, TX 78623
Andrey
Job Details: 04/18/2022
"Arrived on site to test unit for excessive condensation and IM produces little ice, customer stated that IM squealing during harvest, put unit into diagnostics found all thermistors in range, found a lot of condensation on mullion, ran mullion heater test and mullion is heating, in diagnostics put mullion on constant heat, also found fail gasket on right door that is causing a air leak into RC causing Excess of condensation buildup, will need to replace gaskets and ice maker on next visit. Office to reschedule ; ordrng 2 W10917313 (RC gasket)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS8
Near New Braunfels, TX 78130
Andrew
Job Details: 04/18/2022
"Arrived on site to replace previously diagnosed control. Verified control was needed. Replaced control, tested unit, unit now working as designed. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Temple, TX 76502
Jonathan M
Job Details: 04/18/2022
Arrived on site for a microwave thats not making a beep sound at the end of a cookcycle. Inspected unit and work area. Confirmed the customers complaint and went to the Settings. Went to the End tone settings page and turned the end tone on. I tested the unit three times and found the unit operating as designed with the unit notifying the customer that the unit was done cooking at the end of the cycle. The unit is now working as designed. Went over user care guide and call complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Manor, TX 78653
Joe Z
Job Details: 04/18/2022
"Arrived onsite for hissing sound. Upon arrival customer played me a video of a loud buzzing sound. He said it is intermittently happening an only during draining. I Tested unit a couple of times and got unit to duplicate sound. Inspected hoses for no restrictions. Unit drains correctly, just has an intermittent loud buzz sound. Need to replace drain pump. Ordering drain pump. Office to reschedule ; ordrng 1 W10876537 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW1
Near Austin, TX 78732
Brandon
Job Details: 04/14/2022
"Arrived on site for customer complaint of unit not agitating, found actuator was out of place, but it was the correct style actuator, I put actuator back in place and ran calibration and diagnostic tests, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leander, TX 78641
Kimo
Job Details: 04/14/2022
Arrived onsite for dishwasher tripping breaker. Upon inspection I found codes stored for vent wax motor and wash motor electric fault. I am ordering 1x Sump&motor and 1x vent.office to reschedule.; ordrng 1 W11416460 (Vent) and 1 W11416362 (PUMP&MOTOR)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Cedar Park, TX 78641
Kimo
Job Details: 04/14/2022
"Arrived onsite for leaking dishwasher. Upon arrival I ran unit in diagnostics mode and found no leaks coming from underneath unit. I also checked for leak at the vent inside the door and found no leak there, checked the dispenser and found no leaks there as well . Unit operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cedar Park, TX 78613
Kimo
Job Details: 04/14/2022
Arrived onsite for refrigerator ice maker not working. Upon inspection I found icemaker philosophical broken I replaced icemaker and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near Leander, TX 78641
Kimo
Job Details: 04/14/2022
Arrived onsite for refrigerator with door ajar light on. Upon inspection I found that the door switchs where all good. Upon further inspection I found unit was not leveled leaning forward a bit. I leveled unit and doors seem to be closing better now. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kimo
Job Details: 04/14/2022
Arrived onsite for dishwasher not filling with water. Upon inspection I found a kink in the water feed line. I corrected this and tested unit and found unit operating as designed. Job complete no leaks at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Kimo
Job Details: 04/14/2022
Arrived onsite for range with broken oven door. Upon inspection I for oven door broken. I am ordering 1x outer door and a screw. Office to reschedule ; ordrng 1 W11176456 (GLASS-DOOR outer) and 1 WP3400832 (SCREW)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Andice, TX 78641
Kimo
Job Details: 04/14/2022
Arrived onsite for MW with damage to the panel and wraparound. I replaced both and tested unit and found unit operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78736
Kevin
Job Details: 04/14/2022
"Arrived on site and inspected washer in town and it will not agitate or spin. Found capacitor had failed, after replacing it ran diagnostic cycle again and everything is working properly. Reported to safety team SR 7733398692"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Andrey
Job Details: 04/14/2022
"Arrived on site to test unit dishes not getting clean , tested unit found no error codes, checked filter and it was clogged, customer did not know how to remove it,so it never got cleaned, showed customer how to remove it, cleaned, and ran unit through diagnostics cycle, all components tested good, unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Austin, TX 78729
Scott
Job Details: 04/14/2022
"Arrived on site for washer leaking . Also customer is having smudges on clothes. Found both gearcase failing and water valve leaking . Ran load calibration and diagnostics wash . All checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Austin, TX 78727
Scott
Job Details: 04/14/2022
"Arrived on site for no cool fridge . Found compressor would buzz for a second and stop. No frost pattern on evap. R600 Cap 1.9/4, suction 7/8 . Ordering compressor and evap. Call to set return. No water leaks detected at time of service. ; ordrng 1 R600 and 1 W11186306 (Evap) and 1 W11225065 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAH00
Near Austin, TX 78759
Scott
Job Details: 04/14/2022
"Arrived on site for not making ice . Found harness at door hinge damaged . Ran checks and confirmed harness is damaged . Would need new door , door is NLA. No water leaks detected at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78736
Kevin
Job Details: 04/14/2022
"Arrived on site and inspected dryer and found no operation, found thermal fuse has failed. After replacing thermal fuse found airflow is not as good as it should be but also not blocked/clog. Recommended homeowner consider a semi rigid vent hose. safety team SR 7733391689"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78754
Matthew
Job Details: 04/14/2022
"Arrived onsite for range given error code. Upon arrival put unit in diagnostics and confirmed F8E0 upper blower fan speed to low error code. Ran test at 350 degrees and unit heated without error. While speaking with customer found the error is intermittent. When the error is triggered it can be cleared and allowed to continue cooking cycle. Recommend replacing blower fan and main control at the same time. Blower is RWO. Returning with blower and control. Office to reschedule. Please allow 2 hrs for disassembly , repair and testing. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78725
Matthew
Job Details: 04/14/2022
Arrived onsite for range with high flame. Upon arrival tested unit. Flame was large and yellow. Also leaving burn marks on customer pans. Customer found his subdivision is on LP. Found that unit had not been covered for LP. Customer will be purchasing conversion kit and contacting the gas company to install the conversion. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model RTD2100CAL
Near Austin, TX 78721
Matthew
Job Details: 04/14/2022
"Arrived onsite for refrigerator freezer door not closing properly. Upon inspection found gasket not making good contact with bottom left side of cabinet. Due to age and condition of unit recommended replacing gasket and retainers. However, parts are no longer available. Will need to notify AHS.; ordrng 1 70025-5 (Gasket) and 2 69999-3 (Side retainer)s and 2 69999-5 (Bottom /top retainer)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78724
Matthew
Job Details: 04/14/2022
"Arrived onsite for refrigerator not cooling and PO on display. Upon arrival PO was blinking on display. Freezer and fridge not to temperature. Ran diagnostics and found fans not energizing. Disassembled freezer compartment and found ice accumulation un upper portion of evaporator. Han was frozen in place. Not a real good frost pattern on evaporator entirely. Cleared ice and fan was working. Also found fridge evaporator totally covered in ice. Checked RC evaporator thermistor and was out of range. Unit will need to manually defrost to access components safely. Need to replace RC evaporator harness , Deli harness, deli UI, main control and cover. Instructed customer on 72 hr manual defrost prior to service. Please confirm prior to appointment. Office to reschedule ; ordrng 1 W11087438 (Rc evap harness) and 1 WPW10675033 (Main control) and 1 W10277839 (Lid)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, TX 78724
Matthew
Job Details: 04/14/2022
Arrived onsite to replace previously diagnosed parts. Replaced damaged door panel and clamp. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Austin, TX 78723
Matthew
Job Details: 04/14/2022
"Arrived onsite for range not heating properly. Upon inspection verified voltage at supply and got 210 vac. Supply should be 240 vac, but also found intermittent loss of power from supply. Suspected loose connection at outlet. While unit was pulled out tested at 350 degrees and unit did heat and reach target temperature. Discussed with maintenance and he will get an electrician out to inspect. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Andice, TX 78628
Lou
Job Details: 04/14/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the UI control displaying ice maker turned off. I held the buttons on the UI for 3 seconds and turned the ice maker on. Tested the ice maker and found it operating as designed. I demonstrated to the customer how to turn the ice maker off and on. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Lou
Job Details: 04/14/2022
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I found the water source turned on under the sink. Placed the unit in diagnostics showing no error codes and continued with testing. When the valve came on I could hear it humming. I cancelled testing and found the inlet hose kinked at the back of the unit. Straightened the hose out and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Liberty Hill, TX 78642
Lou
Job Details: 04/14/2022
"Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F6E4 & F8E1. Cleared the codes and tested the components. All components are operating as designed. I pulled the unit out and tested voltage at the control for both fans on high and low speeds and got 124V with each test. I tested the hall sensors for both blowers and found the lower blower showing 4VDC and the upper showing 8VDC. The customer recently replaced the main control and lower blower. I advised the customer that the unit needs a control for the lower oven,,which is the left control
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Andice, TX 78628
Lou
Job Details: 04/14/2022
"Arrived on site to inspect wall oven not heating. Upon further inspection, I tested the unit on bake and found the unit not heating. I placed the unit in diagnostics and checked error code and found none. Pulled the unit out onto my oven dolly and removed the top panel and back panel and tested voltage readings. I tested voltage to the element while in bake mode and got no voltage at the bake element and 114V at the broil element during preheat. I tested voltage at the control and got no voltage. I unplugged the unit from the outlet and tested voltage at the outlet and got 251V. I plugged the unit back in and left the plug exposing the terminals and tested and got 251V. I removed and replaced the control ad retested and got same results. Removed and replaced theTOD (thermostat) and retested and still same results. I tested from the K3 (red) to K11 (black) and no voltage. Tested from K11 black to blue and got 114V. I advised my customer that there is a wiring issue at one of 3 places...the plug, outlet or breaker. I recommended they have a certified electrician look at the plug first due to the outlet providing 251V. I recommended that my customer call it in for service once the electrician has corrected the wiring and the unit continues to not heat. No further repairs needed at this time. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Austin, TX 78717
David S
Job Details: 04/14/2022
Arrived on site for dishwasher not cleaning as well. I put the unit into diagnostics and found fault code f3e1 thermistor owi open. I replaced the owi with new And ran a diagnostics cycle. I found the unit working as designed. No water leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2022
Arrived on site for dryer making a noise and it not drying properly. I spoke to the customer and he stated the exterior vent was already cleaned. I preformed a air flow test with the air meter. I found poor air flow on the exterior vent and good air flow off the exterior vent. I tested voltage to the unit while in stand by and under load and found good voltage both times. I laid a wet paper towel across the moisture sensor and found it showing resistance at the control with the paper towel on it and it showed open when I re over the palaver towel. I tested voltage to the moisture sensor while the unit is in operation and found good voltage. I tested the outlet thermistor and found it reading with in range for 90 degrees which the drum was at after running. I called techline and spoke to JR SR# 7733437253. He recommended no repairs needed today. Job complete.
We serviced a
LG WASHER
Model WT5680HVA
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2022
"Arrived on site for washing machine continually filling with water during the cycle. I inspected the unit and work area. I found the water on but the tub not filling. I gained access to the pressure switch and found it not changing resistance when pressure is applied.
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS02
Near Cedar Park, TX 78613
David S
Job Details: 04/14/2022
"Arrived on site for icemaker having low ice production. I inspected the unit and work area. I found no fault codes in step 56. I preformed a temperature test in the freezer and found it at 0 degrees. I did a temp test in the ice maker and found it at 10 degrees. I preformed a harvest test, the icemaker harvested and filled with water. I spoke to the customer about the process the unit goes through to harvest ice, i explained the more the doors are opened the more delayed ice production will be. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 04/14/2022
Arrived on site for dishwasher not cleaning the second level dishes. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found the diverter not changing positions and only washing the first level.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Leander, TX 78641
David S
Job Details: 04/14/2022
"Arrived on site for possible sealed system. I gained access to the compressor and swapped in a new start device. I found the compressor coming on and pulling .7 amps. I let the unit run for 20 minuets and found the freezer below 32 degrees. I spoke to the customer and let the know the unit needed a start device and that it is not covered under the sealed system warranty.. I reassembled the unit. I advised the part is covered under warrantY.; ordrng 1 WPW10350564 (Capacitor) and 1 WPW10197428 (Device)"
We serviced a
WHIRLPOOL FREEZER
Model KUDF204ESB01
Near Leander, TX 78641
David S
Job Details: 04/14/2022
Arrived on site for water building up in the freezer. I inspected the unit and work area. I tested the ice maker and found water coming out of the fill tube. I removed the fill tube and found it full of ice. I cleared the ice and retested the ice maker I found it slow to fill. I removed the water filter and found water flow has been restored. I advised the customer to replace the water filter ever 6 months others it will clog and cause a slow fill which will make the fill tube freeze over.
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Austin, TX 78750
Matthew
Job Details: 04/14/2022
Arrived onsite to replace previously diagnosed parts. Replaced switch for top right burner. Replaced switch and tested. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Round Rock, TX 78681
David S
Job Details: 04/14/2022
"Arrived on site for washing machine making a noise during the cycle. I inspected the unit and work area. I ran a diagnostics cycle and could hear some grinding. I gained access to the gear case and found the gear case leaking oil and the cam damaged. I am ordering the gear case and returning with a new belt and cam. The office will reschedule. I call techline and spoke to rich sr# 7733430958. He recommended replacing the gear case, cam, belt, and actuator. ; ordrng 1 W11423758 (Gear case)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Elgin, TX 78621
Joe Z
Job Details: 04/14/2022
Arrived on site for NOT COOLING IN EITHER COMPARTMENT COMPRESSOR GONE OUT? NO ICE BUILD UP. Upon arrival unit was unplugged. Turned unit on and test compressor. Compressor has only .64 amps. Let unit run for 40 min and Removed evaporator cover. Found no frost building nor did the evaporator begin to get cold. Unit will need a sealed system repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Manor, TX 78653
Joe Z
Job Details: 04/14/2022
Are onsite for there is a white foamy (insulation) showing from the front of DW. Upon arrival found toe kick plate is not secure and insulation is visible. Reinstalled insulation and secured kick plate. No leaks present at this time.job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Joe Z
Job Details: 04/14/2022
Arrived onsite for Knob broken for middle section. Upon arrival found enter burner knob is broken and found right rear and right front knob too loose. Replaced 3 knobs. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Manor, TX 78653
Joe Z
Job Details: 04/14/2022
Arrived onsite to install previously diagnosed parts. Replaced fabric dispenser and top. No leaks present at this time. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB0
Near Austin, TX 78754
Joe Z
Job Details: 04/14/2022
"Arrived onsite for Two dents in the door. It also appears to be missing the same toe kick panel the original dishwasher was missing and is making a clicking noise during certain times in the cleaning cycle. Upon arrival found toe kick,toe panel and insulation are correct and do not need new ones. Replaced outer panel. Ran unit and unit is making normal operating sounds.No leaks present at this time.job complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
David Z
Job Details: 04/14/2022
"Arrived on site to follow up on dryer that wasn't running. Found voltage good at outlet. Found short in timer, also found broken element grounding to chassis. Replaced timer and element and tested. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Temple, TX 76502
David Z
Job Details: 04/14/2022
"Arrived on site to diagnose refrigerator that wad not cooling. On arrival unit was unplugged. Plugged in unit and could hear start device clicking, but unit not starting. Checked start device and found it burnt and ruptured on one side at the capacitor. Ohmed out windings on compressor and found them at 5.3 and 5.8 ohms, within spec. Replaced start device and tested. Verified unit started cooling and working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FW2
Near Belton, TX 76513
David Z
Job Details: 04/14/2022
"Arrived on site to diagnose range that is turning itself on. Customer clarified that once they cancel out a bake cycle the unit will automatically kick itself to keep warm and won't let them cancel out. Checked and found an F2E1 error code for stuck key, which likely is likely triggering a keypress when warm. Ordering new control to resolve. Informed safety of findings, 7733417737. Office to schedule when we can get part. ; ordrng 1 W10894098 (Control / UI)"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Belton, TX 76513
David Z
Job Details: 04/14/2022
"Arrived on site to follow up on dryer that is not heating. Ran unit and found heater is powering, motor is not engaging. Checked and found thermal fuse open, and exhaust thermistor out of range. Replaced thermostat and thermal fuse and retested. Verified unit working as designed. Checked vents and found good ventilation outside and no excessive Temps in the unit. Other safety devices and element test good and coils aren't drooping. If issue repeats the next step would be likely in the wiring harness / control which are NLA. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Copperas Cove, TX 76522
David Z
Job Details: 04/14/2022
Arrived on site to diagnose refrigerator not making any ice. On arrival could hear compressor running on high constantly. Found items in RC were cool at best with Temps rising. Freezer items were starting to get soft as well. Checked both evaporators and found no frost pattern present at all. Unit is also gurgling in the sealed system and you can hear it in the cabinet. Ordering sealed system repair due to sealed system failure. Office to schedule with SS Tech and AHS approval. ; ordrng 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 8201675 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11506635 (Access Valve)
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Copperas Cove, TX 76522
David Z
Job Details: 04/14/2022
"Arrived on site to diagnose dryer squeaking and making noise when in use. Ran unit it and could hear noticible squeaking and gets worse with a load in it. Unit is tumbling and drying at this time, just making noise. Confirmed with claims that noises are not covered through AHS, only basic unit function. To return normal noise levels unit would need new rollers / tensioner, and new drum seals. Parts are worn and squeaky. No repair made due to being outside coverage. Call complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gatesville, TX 76528
Tyler
Job Details: 04/14/2022
Arrived on site for dryer giving a burning smell. Upon arrival confirmed issue but after further disassembly of unit and inspection of all heating hardware and motor and exhaust I found no failures in the unit however I did find that when Im plugging the dryer the dryer had a burn mark on one of the prong connectors and I inspected the outlet and found that the outlet was melting from the inside out causing the burning smell. I instructed customer that this time they will need an electrician to make repairs to the outlet in order to prevent any further damages. Dryer is functioning as designed call complete; ordrng 1 Cnote
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Gatesville, TX 76528
Tyler
Job Details: 04/14/2022
Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival in a diagnostics and found F6E4 as well as F8E2. Found allow hardware ohming within range except owi(@57.1k). Called techline and spoke with Andrew sr#7733437473. Walkthrough diagnostics and found found failure in harness from ACU to inlet valve and drain motor. Also found ACU not sending correct voltage. Was instructed to order main harness and install previously diagnosed parts. Rescheduled customer for 4/26/22 to complete repairs.; ordrng 1 W11227372 (Main harness) and 1 W10723295 (Owi)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hamilton, TX 76531
Tyler
Job Details: 04/14/2022
Arrived on site for washer leaking water during rinse cycle. Upon arrival confirm the complaint with the customer who stated that during any rinse cycle the washer shoes it will leak water. Upon further inspection found unit sitting outside and I connected unit to a water Spicket and power source in order to test water functionality. Allowed unit to run for a full 45 minute to an hour long cycle in order to verify if unit was leaking during rents but during all test cannot verify if anything was failing or leaking and cannot find any cracks in any hoses or fill lines. Called whirlpool techline and spoke with Andrew sr#7733434741. Was instructed at this time not to replace any parts and to have a customer contact word for further assistance and that if unit does need to be re-diagnosed it will need to be properly installed in laundry room so we can run more test to verify the cause of the issue. At time of diagnosis unit is functioning as designed call complete
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Copperas Cove, TX 76522
David Z
Job Details: 04/14/2022
"Arrived on site to diagnose range with upper oven that may not be getting to temp. Customer advised that when she is baking items they don't seem to be as close to done as they were previously. Ran temp check and calibration on upper oven and found temp swings are within range, and to wait about 5 minutes after it says it's preheated to insert items to give the temp to stabilize. Advised customer on how to calibrate unit based on cooking results, and that a metal thermometer takes a long period of time to get accurate readings and can not effectively measure cycles. Call complete."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Hamilton, TX 76531
Tyler
Job Details: 04/14/2022
Arrived on site for refrigerator not allowing door to seal properly and gasket coming off the bottom RC door. Upon arrival confirm complaint and after further inspection found that the gasket on the RC door was failing to hold in the door slot. I installed a new door gasket then reassembled and reshape the door gasket to ensure that it would seal properly and found unit functioning as designed. Customer also stated while on site that we were supposed to have a lightbulb sent with us to replace the FC light. Will need office to contact customer on status of bulb. Call complete ; ordrng 1 W11518235 (Bulb) and 1 Cnote (Customer er stating we were supposed to have the bulb already? Need office to verify and update with customer)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Round Rock, TX 78681
Gerry C
Job Details: 04/14/2022
"Arrived to instal previously diagnosed and ordered part. I removed the failed lid assy and installed the replacement. I verified correct operation and discussed detergent type and amounts with CX. Operational test good, no leaks observed during service. lid/glass,
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/14/2022
"Arrived on site to install previous diagnosed part. Gained access to control removed failed control and installed new. Tested operation and found fan now getting voltage but not operating. Measured resistance at motor and found opened. Removed wire harness from motor and tested at motor. Found failed motor, found available at warehouse. Left location to pickup motor. Arrived back on site and removed failed motor and installed new. Assembled unit and tested operation. All tested good. Customer will need to contact builder to have chimney corrected."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS00
Near Liberty Hill, TX 78642
Lou
Job Details: 04/14/2022
"Arrived on site to inspect refrigerator door hinge damage. Upon further inspection, I found the right RC door upper hinge damaged. The plastic piece that secures the door hinge on the door is broken causing the door to sag (photos). I am ordering the right RC door in black SS, the lower hinge and hinge cam and the door cam. I advised the customer the door will take approximately 6-8 weeks to arrive and our office would contact them to schedule return service upon arrival of the door. No water leaks observed during service.; ordrng 1 LW10864694 (Right RC door black SS) and 1 WPW10257201 (Door cam) and 1 W11311416 (Rt bottom hinge) and 1 W11311686 (Rt lower hinge cam)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Liberty Hill, TX 78642
Lou
Job Details: 04/14/2022
"Arrived on site to inspect refrigerator not dispensing ice or water. Upon further inspection, I found the left RC door with an indentation on the inner liner where the door switch makes contact. I placed a spacer over the indentation and secured it with foil tape. I also found the right RC door gasket torn. I am ordering the left RC door and right RC door gasket with CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11104476 (Left RC door black SS) and 1 W10830277 (Right RC door gasket) and 1 CNOTE (AUTHORIZATION)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Liberty Hill, TX 78642
Lou
Job Details: 04/14/2022
"Arrived on site to inspect washer leaving clothing wet after spin. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit failed to drain. I placed the unit back into diagnostics and manually tested the drain pump and could hear something rattling and I could hear the motor humming, but no water draining. I tilted the unit back and found gearcase oil on the rotor, drain pump and all four panels.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Liberty Hill, TX 78642
Lou
Job Details: 04/14/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. I inspected the evaporator and found no frost pattern and it was completely dry. Pulled unit out and heard the compressor come on and the start device click, but the the start device clicked again and the compressor turned off. I placed a tester start device and capacitor on the compressor and retested oppressor is locked up. I advised the customer of my findings and due to not being able to locate a parts breakdown, I am ordering a RESEARCH for the compressor, evaporator and LOKRINGS. Also ordering a CNOTE-3 HOUR JOB. Unit is in a tiny home and not much room to work with. Unit left unplugged for safety. Office to schedule return service. ; ordrng 1 RESEARCH (Compressor kit R600a) and 1 RESEARCH (Evaporator R600a) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (UV dye drier) and 1 LOKRING (LOKRING KIT) and 1 RESEARCH (LOKRINGS R600a) and 1 CNOTE (3 HOUR JOB-TINY HOME) and 1 CNOTE (Place on cancelation list)"